Used Cars for Sale at Hiley Mazda in Hurst, TX

Lynn Trussell

Oct 19, 2016

Thanks to Missy Sarchioto at Hiley Mazda of Hurst for making my purchase of a 2016 Mazda CX-5 a positive experience. From my initial search when I was unsure of exactly what SUV I wanted, I found Missy to be very knowledgeable, friendly, and fun. She showed me several models and answered all my questions about each. Missy followed up with emails to see how my search was going and was very prompt with responses to my questions.After looking at other SUV makes and models at several dealers, I decided that the Mazda CX-5 was the best fit for me! Missy worked with me to negotiate a price that I could handle and eventually say yes! She was professional and efficient, but also very personable, and made a stressful experience pleasant! If you are looking for a new vehicle, go to Hiley Mazda Hurst and ask for Missy!

Mwtraverse

Oct 18, 2016

Brennan was just great! Knowledgeable, patient, not pressuring. A true asset at Hiley. If looking for a new car, ask for Brennan!

Dave Skydiver

Oct 17, 2016

Great service from the moment we arrived and thru the entire process, Ask for Darren Mitchell, Keep the good work Darren!

Gregg

Oct 10, 2016

I went into hiley on a Saturday at 3pm my car was totalled and I needed a new car Darren Mitchell met me at the door and helped me with all my questions I told him what I wanted he asked some questions and I was in a car leaving by 5pm Darren was helpful,honest, friendly and straightforward he found the car I wanted a Chevy impala Ltz and he went above and beyond to make me happy thanks hiley Mazda and Darren

Grace Lemle

Oct 3, 2016

Thanks to Hiley Mazda Hurst I have the perfect car! Morgan Cook my sales guy, and Jeremy Williams new car manager made my experience fun and easy! Never had a more pleasurable experience buying a car!

Yash Shah

Oct 3, 2016

I have been looking into cars with best possible price and Justin called me and broke a very very good deal just over phone. I was in the showroom and everything was over before I knew. The respect and the way they treat the customer is best I have experience among other dealers. His manager is also a great guy and I am very happy and satisfied customer.

reblanco

Oct 3, 2016

Had a great car buying experience at Hiley Mazda of Hurst. I have worked with Jeremy Williams in the past at a different dealership and he was great, and he set me up with Justin Sample to take me through the car buying process this time around. Both of them worked with me and were very reasonable and I walked away with a new CX-5 and feel great about the purchase.

PeterNa

Sep 28, 2016

We were looking for a car for our son and had gone to other dealearship, but once we got to Hiley Mazda in Hurst, even though it was later in the day on a Saturday, Nick Zaha came out and greeted us, and was very helpful in helping us find the car that our son wanted. It has been awhile since we bought a car, but we still remember what it was like going to a car dealership and try to negotiate on the price. Arggghh... Eventhough we anticipated on a long grueling negotiation, this time it was a rather quick and pleasant experience. My son got the car that he wanted, and my wife and I didn't have to spend much time dealing and wheeling at all. Thank you Nick for all your help.P.S. Also thank you Michael (finance guy) for the quick process.

Angela Selman

Sep 27, 2016

I was looking for a used car and was limited on my time to purchase. I was referred by a friend and was shown a car that had all of the requirements that I was looking for. I took it for a test drive and bought it the same day. Every person that I dealt with was extremely helpful and very pleasant to do business with. I was also very happy that when it was time to sign all the paperwork, the process was extremely quick.

Tyler

Sep 26, 2016

A salesman named Brennan helped me purchase a pre-owned vehicle and he did an amazing job over all. He was very kind to me and my family, let me drive the vehicle for a bit before buying, and gave me a great deal on the car. We got a flat tire in our other vehicle (one we already owned) on the way to the dealership and he even had the service department repair the tire for us while we waited to go through the buying process for our new car. Amazing customer service.

wtruitt123

Sep 26, 2016

A salesman named Brennan helped me purchase a pre-owned vehicle and he did an amazing job over all. He was very kind to me and my family, let me drive the vehicle for a bit before buying, and gave me a great deal on the car. We got a flat tire in our other vehicle (one we already owned) on the way to the dealership and he even had the service department repair the tire for us while we were going through the buying process for our new car. Amazing customer service.

Debbie O

Sep 25, 2016

Went to Hiley Mazda in Hurst to look for a new car. I was met by Justin Sample, who listened to everything I was looking for in a car. I test drove different models and after deciding on the CX-9, I was saddened that they did not have the color in stock. Justin said "no problem" he would personally go get the color I was looking for; and he did! I had my new car in a few days and in the color I wanted. He made this as easy as possible for me. Great car buying experience! Great salesman, great staff and great service.

GuyDFW

Sep 24, 2016

The 2016.5 Mazda CX-5 AWD Grand Touring was my first Mazda purchase. Luke, Justin and Joe Parker made this experience/ transaction very enjoyable. I was in and out in the space of ONLY 2- hours! Luke also agreed on a higher trade-in value, at my request. (No games, no waiting, none of the nonsense one might expect). Hiley Mazda has earned my respect, and obviously the respect of many others!

Guy S

Sep 24, 2016

I purchased a new CX-5 AWD Grand Touring this past week. Luke, Justin, and Joe Parker in finance made the whole process easy and enjoyable. Justin got me in the car for a comprehensive test-drive, Luke agreed on a fair trade-in price and Joe covered all the optional coverages, but didn't force me to purchase anything I did not want. These are really good people. Unlike so many sales dept.s in other dealerships who attempt to squeeze as much cash out of every purchase as they possibly can, I believe Hiley Mazda knows how to build trust and loyalty, thus creating a huge family of Satisfied customers/ clients. Oh, did I mention,...I was in and out in the space of 2- hours!? Unheard of these days! Thanks Hiley Mazda.

NancyF

Sep 22, 2016

If you go to this dealership, ask for Brennan Champagne. I just bought a vehicle with him and highly recommend him. He was helpful and knowledgeable. He was friendly and cared about our needs. He was upfront about the process and concerns we had. Most of all, he worked through the process quickly and my vehicle was ready to go when we finished with finance. I would buy another vehicle with Brennan.

Nancy Prodnuk

Sep 22, 2016

If you go to this dealership, ask for Brennan Champagne. I just bought a vehicle with him and highly recommend him. He was helpful and knowledgeable. He was friendly and cared about our needs. He was upfront about the process and concerns we had. Most of all, he worked through the process quickly and my vehicle was ready to go when we finished with finance. I would buy another vehicle with Brennan.

quietriver

Sep 22, 2016

I have 2 small children, so I can't afford to spend hours in a car dealership negotiating. I emailed Hiley Mazda with exactly what I wanted (having test driven it before), and they gave me an itemized list of charges associated with the vehicle with different financing options. I had a written documentation of everything that we agreed to, including free window tinting and wheel locks. They sent pictures of the vehicle to show that it was on the lot along with the VIN number so that I could secure the car insurance ahead of time. When I arrived at the dealership to take delivery of the vehicle and sign the paperwork, there were no surprises. I walked out paying exactly what we had agreed. I did get the song and dance about all the extra insurances and extended warranties, which is probably where they make a lot of extra money, but once I communicated that I wasn't interested, they moved on. Bruce was the sales rep that I worked with and Jeremy, the sales manager. Jeremy put together the prices for me. I was really extremely happy with the price, compared to what I expected given my online research. Bruce explained all of the technical details of operating the car, and I haven't had any problems. It was much better than having to read the owner's manual in detail just to get the car back home. I would definitely do business with them again. Buying a car can be such a pain, but this was the smoothest car buying experience I have ever had. They definitely want your business and will do whatever it takes to ensure that you walk out of the door happy.

Nick T

Sep 8, 2016

Justin was great. He made the whole transaction as smooth as possible, and he seemed to genuinely care for customers and his company. We had a slight miscommunication, but Justin went out of his way and stayed late to make sure all was taken care of. Service like this is the reason we've purchased five Mazdas from them in the past, and I will return to buy a Miata (or a new RX-8 if Mazda ever brings it back) once I finish school. Thanks again-Nick

TxMan5

Sep 8, 2016

I typically dislike going into dealerships as most of the time it's stressful and a hassle. ...Figured i'd go to the dealership to go see a used car, pretty clean and organized place.

Laura Draper ,

Sep 2, 2016

Darren Mitchell Showed me the cars I wanted to see. He listened to what I was looking for in a vehicle.was patient. Honest And before I new it he found my perfect vehicle I wanted and at my budget. If you want a good nearer used vehicle ask for Darren Mitchell. He won't Sterrett you wrong.Thank you Darren I love my car..

Mark

Sep 1, 2016

We worked with Luke Thurman on a Costco auto purchase and the experience went very well. Luke was very laid back and did not pressure us on any aspect of the purchase and since the pricing was based on Costco, there was nothing to do but select the right vehicle for us. I would recommend that you work with Luke if you have the opportunity to go to Hiley Mazda through Costco.

Mark Lenz

Sep 1, 2016

We worked with Luke Thurman on a Costco auto purchase and the experience went very well. Luke was very laid back and did not pressure us on any aspect of the purchase and since the pricing was based on Costco, there was nothing to do but select the right vehicle for us. I would recommend that you work with Luke if you have the opportunity to go to Hiley Mazda through Costco.

RayM

Aug 29, 2016

I liked the car and the sales experience so much, I bought another Mazda 3 for my other daughter from Morgan Cook at Hiley Mazda. He was great. Morgan worked with us in a no pressure way to get the payment down to what we wanted. He then took the time to make sure the navigation, phone and everything else was all set up for my daughter before she drove off.

Rado

Aug 27, 2016

Darren Mitchell was my sales person. He is very knowledgeable and answered of all my questions. He did not push me to buy the car that is why I liked it and bought the car same day. I recommend this dealership.

Brandon

Aug 26, 2016

Just bought a car from here a few days ago. Justin, our salesman was very informed on his car selections and on the competition. We got to go for a test drive while he was explaining anything we might not know. Overall, our car-buying experience was great. No one was pushy and I didn't feel like they were trying to be dishonest.

Harbaughs

Aug 26, 2016

After investigating Hiley Mazda Hurst web site for a used car we found one we felt might be a good car. we went today to see the car in person. We were greeted by Darren Mitchell and he was very helpful from the start. We questioned him about the car we were interested in and then asked for a test drive. Again he was quick to get us on the road for the test drive. he told us to drive as much as we needed to make our decision. Before the test drive Darren Mitchell produced the CarFax for us to help us decide. After we decided to buy the car Darren expedited the purchase process and we were in the title office in no time. we are very happy with how we were treated by Darren and the rest of the staff.

DFWRDX

Aug 23, 2016

Received excellent service from Morgan Cook in sales. Morgan was very knowledgable about the cars features and allowed us to have a thorough test drive to get a good feel for the vehicle. The sale process was also pretty efficient and we were able to come to a mutually beneficial deal quickly. I highly recommend Hiley as a dealership and working with Morgan in sales.

DanP

Aug 11, 2016

I have been coming to this dealership for leased and purchased vehicles since 2001. I have always been impressed with both their level of service and the quality of Mazda vehicles. My sales guy, Bruce, was no exception and met my already high expectations.

RayM

Aug 3, 2016

Morgan Cook, sales person, was great. He related extremely well with my 16 year old daughter and he expedited the entire process when I asked him to. I would definitely recommend him to anyone buying a Mazda.

RayM

Aug 3, 2016

Morgan Cook, sales person, was great. He related extremely well with my 16 year old daughter, explaining all of the cool features to her that she would be interested in, and he expedited the entire process when I asked him to. All done in a pressure and haggle free way. I would definitely recommend him to anyone buying a Mazda.

Tsmith

Jul 29, 2016

Salesmen were rude and condescending. I look young but I am actually in my 30s.

Tammy Paden

Jul 22, 2016

Darren, David and Mike were all very helpful. Thanks for all you did to make my process go so smoothly. I love my little Mazda. Nickname zoom zoom.

MDF817TX

Jul 20, 2016

Great experience shopping at Hiley Mazda of Hurst. Visited 3 different times over 2 weekends and salesperson Justin Sample was professional and courteous always. Great working with him on our purchase of a new CX-5. Great service from everyone at Hiley.

L Conde

Jul 13, 2016

My husband and I were highly satisfied , buy the way Richard Longworth and Justin Sample made us feel right at home talking about purchasing a CX9 AWD. We recommend them to anyone who would like to sit down and talk about your wants in your new vehicle. they listen, we all laughed felt comfortable discussing what we wanted in our vehicle.

SLF

Jul 11, 2016

Justin Sample at Hiley Mazda of Hurst and everyone involved in the process worked quickly, and were honest and respectful. Great experience.

Happycustomer

Jul 11, 2016

We planned to shop at several different places, but that was not needed because Hiley offered us just the car we wanted at the price we wanted.

LVC

Jul 10, 2016

Our experience was highly satisfied by the way Richard Longworth and Justin Sample , sat down with my husband and I and listen to our concerns.

Luscombe825

Jul 4, 2016

Had a terrible experience with a dealer in Little Rock. Since I work in Dallas decided to shop there. When I contacted Hiley Mazda in Irving, Justin Sample from Internet sales made contact with me. Since I already knew what trim level of CX-5 I was shopping for, Justin made the experience quite simple and actually delivered the car to me fueled and ready to go including the financing details in just under two hours. No muss, no fuss!Justin even came in early the next day to run me through "school" to teach me how to operate the systems in my CX-5 including the navigation and Bluetooth.All in all, a completely stress free buying experience!

Zsyed

Jun 23, 2016

Good customer service , easy to deal with Helpful in making informed decision.

Cherie Holman

Jun 22, 2016

We just had a truly awesome car buying experience with Justin Sample at Hiley Mazda of Hurst. He worked hard to find the perfect Mazda 6 for us. He got us the best out-the-door price with no haggling, no pressure, and no games. He made car buying an enjoyable experience. The car was not yet available when we went to the dealership to make the purchase, so once Hiley received it, he came in on his day off and personally delivered it to our house. You can't beat service like that! Jeremy Williams in finance was great as well. He explained all of the available options with absolutely no pressure.

KP

Jun 16, 2016

This dealership rocks and Jacob Bass is the reason! I visited the dealership a couple months ago to do a test drive only and that is exactly what I was able to do...no pressure to stay and "discuss" things and no twenty questions during the drive. All vehicle features were pointed out in a very knowledgable and friendly relaxed way. I was ready to purchase last week and Jacob had exactly everything I wanted exactly as I wanted - no stress involved!When picking up my CX-5 we again did a test drive and went through all the features and how to's. And not to leave other helpful employees out -- Jeremy Williams was my initial sales contact (was promoted within company!). Joe Parker provided the smooth finance experience. I would go back in a heartbeat!

Norm

Jun 14, 2016

I recommend Hiley Mazda and especially Jacob Bass. All were helpful, friendly and honest. I ill definitely be using them again.

Que

Jun 8, 2016

I went here to purchase a decent used car, because I was desperate to get out of my Mercedes. All other dealers was telling me I had to put down $$$ or either couldn't make a trade. Let's just say Darren Mitchell was my salesman and he made it happen! Just for a side note *NEEEVER EVER buy a Mercedes..those cars are over price, over rated and should be over look!

ShaleceP

Jun 3, 2016

It was a true pleasure purchasing my Mazda6 from Brandon Sedgwick at Hiley Mazda. After a previous bad experience with another dealership, Brandon made sure the entire process was quick and efficient and that we were completely satisfied with our decision. It was not your typical dealership experience. There were no "salesmen" with pushy sales pitches. Only people who were extremely helpful and knowledgeable about each car and their features. I never felt pressured at any time. The finance process was even faster. I could not have asked for a better experience and I would highly recommend Hiley Mazda and Brandon to anyone.

S and J

May 30, 2016

I just bought my scold car in 6 months from Hiley Mazda in Hurst and Jacob Bass was my salesman both times. Both experiences were "painless, no haggle" in every way. With both purchases I shopped two additional dealerships in the area to be sure I was getting the best bottom line price and in both instances, Jacob was able to significantly beat the competition. He provided great personalized service, spent all the time I needed him to without making me feel rushed, and had the car fully fueled, detailed and ready to go upon delivery. The finance associate also did a great job explaining very thing I needed to know, especially regarding warranty options, etc. I would not have the back for a second car in six months if the service and price wasn't worth the 45 minute drive.

Mark

May 19, 2016

second car I have bought from Hiley mazda. Both experiences were great

Mary

May 9, 2016

Justin Sample was the internet salesman I dealt with buying a new car for my daughter. After a miscommunication was remedied, our correspondence went smoothly and quickly. I got a fair cash price, and after arriving to pick up the car, the process took about an hour. Car was ready, clean and had a full tank. I know my daughter will love this car! Pretty 2016 Red CX-5. Can't wait for her to see it!

Mike M .

May 6, 2016

See Luke Thurman and the Hiley sales Team. Very solid folks. Great prices and relaxing sales experience. Very happy with my new Mazda

MikeAzle2

May 6, 2016

See Luke Thurman and the entire Hiley Team. Great folks, solid dealership and a heck of a deal on my 2016 Mazda. Very relaxed buying experience. This is the second car I have bought here. Will be back.Mike MAzle Texas

B&B Morris

May 4, 2016

Great buying experience with Jacob Bass! Needed to buy a replacement car for our 16 year old and wanted another Mazda 3. Jacob worked with us and we left with a gently used 2013 Mazda 3/ Our lucky daughter!

nffcnnr

Apr 25, 2016

I had done my online research and was ready to check out Mazda CX-5s, so I headed to the nearest Mazda dealer to see what they had. I was approached eagerly and immediately by Jason, who reached out his hand and introduced himself. After I told him what I was looking for, he showed me the CX-5 Hiley had on the lot that ticked all of my requirements: 2014/2015; Grand Touring trim; 17" wheels w/ alloy wheels; Sun/moon roof; Blue, black, or gray. We took it for a spin and Jason answered all of the questions I had regarding the 2015 model versus the 2014s and the 2016s. He also helped me compare the CX-5 to the Hyundai & Nissan models I asked about. The test drive went great, and I got a good feel for how the CX-5 handled on surface streets as well as the highway. It handled responsively, smooth, and quiet like a sports car, but had the advantage of a higher profile. So I decided to buy it right there. It may be silly or naive to buy the first car you test drive, but I feel like I've had great instincts and luck when it comes to buying cars. There's a lot to be said about gut feelings and how the car makes you feel. Jason handed us off to Joe in the other building and he took care of the financing. The whole experience was smooth, friendly, and very importantly, transparent. There wasn't one moment where I was confused about the deal or its details. 40 minutes later, I drove it off the lot. I got the car I wanted at the APR % rate I wanted, and my monthly payment is right where I want it. The maintenance package I purchased means I am worry-free for 80k miles, and that goes a long way to relieve any anxiety I may have about my purchase decision. Great work, Hiley. One million gold stars for you.

Kevin

Apr 3, 2016

We were so fortunate to get Bruce Carlton as our sales rep. I wanted to be upfront in the beginning and let him know that we were going to be test driving other cars and would not be purchasing on that day. This did not deter Bruce from acting in a professional manner as it did with some other dealers. Bruce e-mailed us a week later and asked how our search was going, and we told him that the CX5 was our choice. We were very picky on the on we wanted and they did not have it in stock, thus the search began. He was able to find one in another city and we were able to secure a deal without even seeing the vehicle. Bruce stayed in touch with us and was able to drive to Mckinney and get our vehicle. After 2 weeks now, I can say there are no regrets in any part of our purchase. Thank you Kevin & Tamara

Brian M

Mar 31, 2016

Initially walking into a car dealership one might get the, "here we go I might loose 4 hours of my life" feelings. Not in this particular case however. Todd not only made the buying experience the easiest one I have ever had, but he did so with professionalism, integrity and honesty, yes, honesty. In past experiences, I have received the typical icing tactics, but not at Hiley Mazda. It is well apparent that the training and experience that not only Todd has undergone but also the financing reps as well is bar none the best that I have seen. I am very pleased with both the experience and more over the fair price that I received. Todd made the time fun and the whole staff has a great sense of humor and it is obvious that they all enjoy their jobs. My hats off as well to Mike, the financing manager who did an excellent job explaining everything and is a sound professional in his field. I also want to thank their GM who took the time to listen to me and it was evident that he truly cares about his staff. Again, if you are wondering who to buy from look no further. I am a customer for life and I will send family, friends and strangers to Hiley Mazda and expect nothing from it because I know they will receive the best experience from it as I did. Great job gentlemen, Zoom Zoom!!

Li Y.

Mar 29, 2016

I enjoyed purchasing my new vehicle from Hiley Mazda. This is the second vehicle I have purchased from here and I had a great experience. For the second time I started searching cars through the internet sales department. I received a phone call from Bruce C. who up front offered me a great deal on a new Mazda 3. I went in that day to look at the new Mazda 3. Unfortunately Bruce was with another customer at that time but thankfully Luke T. helped me with my car buying experience. Luke did a great job explaining the new upgrades to the 2016 Mazda3. Luke did a wonderful job showing me how to operate all the new upgrades. I went in that day not expecting to purchase a vehicle but was offered such an amazing deal that I could not pass up. The car buying experience was not stressful. This was my first time shopping for a new car by myself. I felt confident that I received a good deal and good information from Luke. Joe P. in finance continued with great customer service and did a phenomenal job with explaining warranties and rates. I would return and buy future vehicle from Hiley Mazda.

Brian M

Mar 24, 2016

Initially walking into a car dealership one might get the, "here we go I might loose 4 hours of my life" feelings. Not in this particular case however. Todd not only made the buying experience the easiest one I have ever had, but he did so with professionalism, integrity and honesty, yes, honesty. In past experiences, I have received the typical icing tactics, but not at Hiley Mazda. It is well apparent that the training and experience that not only Todd has undergone but also the financing reps as well is bar none the best that I have seen. I am very pleased with both the experience and more over the fair price that I received. Todd made the time fun and the whole staff has a great sense of humor and it is obvious that they all enjoy their jobs. My hats off as well to Mike, the financing manager who did an excellent job explaining everything and is a sound professional in his field. I also want to thank their GM who took the time to listen to me and it was evident that he truly cares about his staff. Again, if you are wondering who to buy from look no further. I am a customer for life and I will send family, friends and strangers to Hiley Mazda and expect nothing from it because I know they will receive the best experience from it as I did. Great job gentlemen, Zoom Zoom!!

Mazda Mama

Mar 14, 2016

In 2007 I purchased a new Mazda5 and fell in love with the brand and the model itself. It was the perfect size for transporting my then teenage family and my budding catering business. Now that the kids are grown as well as the business my Mazda5 has been faithful and has continued to be the perfect size for all my needs. Since Mazda had discontinued the Mazda5 I knew it was time to try and locate the last of it's kind before they were all gone. That is just what Jeremy Williams did for me. Not only did he find one of the very last in the state, he also gave me the very best deal of any other dealership I had spoken with. The car was waiting for me when I arrived and he made the buying process quick and easy. Hiley Mazda even beat the interest rate of our favored bank to make the complete buying experience a pleasant one. I just can't say enough great things about Jeremy and Mike and Hiley Mazda!

Mazda Mama

Mar 14, 2016

In 2007 I purchased a new Mazda5 and fell in love with the brand and the model itself. It was the perfect size for transporting my then teenage family and my budding catering business. Now that the kids are grown as well as the business my Mazda5 has been faithful and has continued to be the perfect size for all my needs. Since Mazda had discontinued the Mazda5 I knew it was time to try and locate the last of it's kind before they were all gone. That is just what Jeremy Williams did for me. Not only did he find one of the very last in the state, he also gave me the very best deal of any other dealership I had spoken with. The car was waiting for me when I arrived and he made the buying process quick and easy. Hiley Mazda even beat the interest rate of our favored bank to make the complete buying experience a pleasant one. I just can't say enough great things about Jeremy and Mike and Hiley Mazda!

Desperate Dad

Mar 4, 2016

My independent daughter who is currently taking almost a full schedule at college and a 30 hours a week job had a desperate need for a reliable used car. Her mother and I helped by going from dealer after dealer. Not to say they weren't all nice and helpful but we just never found something that felt right. Thinking we may have to settle, we drove onto Hiley Mazda. We met with Jason Breamer who was very professional and helpful. He showed us a 2007 Toyota Yaris that looked almost new. He showed me the Carfax that put me at ease. Our daughter was called and she quickly arrived for her test drive. Well needless to say she hasn't stopped smiling since. Jason made sure our purchase was what we wanted not what he or the dealership wanted. We were very satisfied with every step of the purchase and recommend Hiley Mazda, especially Jason, to anyone in need of a used or new car.

Pancho

Feb 27, 2016

The service was good, the workers are friendly and they made it simple to get a car

twister

Feb 17, 2016

Bought 2012 Toyota Camry. No hassles on buying process. No dirty salesmanship techniques. Reliable no-nonsense place to buy cars.

lswingle

Feb 9, 2016

If you're looking to buy a new car, I highly recommend going to see Brandon Sedgwick at Hiley Mazda of Hurst. He was so helpful, and he helped me find the exact car that I was looking for. I will definitely return to Hiley Mazda of Hurst for my next car.

lswingle

Feb 9, 2016

If you're looking to buy a new car, I highly recommend going to see Brandon Sedgwick at Hiley Mazda of Hurst. He was so helpful, and he helped me find the exact car that I was looking for. I will definitely return to Hiley Mazda of Hurst for my next car.

William

Feb 2, 2016

I had a great experience shopping for a used car with my parents and this was because of my salesman, Jorge Bassett. Jorge was very professional, attentive, and fun throughout our shopping experience. He will work with your to make sure you find a car that is not only great for the price and reliability, but that car that you will truly admire. I highly recommend working with Jorge Bassett if you are on the market for a Mazda, you will not find any better than him!

Kathy

Jan 28, 2016

Jorge was very helpful and patient while helping me find a new family car. He answered every question I had with honesty and was super polite. He took his time showing me how to set up my Bluetooth in my new car and how to program my favorite stations. Jorge even called me a week later to see how I was liking me new CX-5. Thanks for all your help!

DC Harris

Jan 27, 2016

I bought a used Miata from Jorge and it was a great experience. He was very accommodating, courteous, up front and patient with me. Joe did all of the loan documents and I couldn't have been more impressed. I highly recommend Hiley.

Elise V

Jan 27, 2016

I went to Hiley to buy a car for my wife. I was attended by Jorge Bassett. The guys was awesome and very helpful. He did everything in his power to get me a good deal and he did. I was very happy with the service, the experience and their patience. Mike, also was excellent. Very friendly and knowledgeable. Great experience. Ask for Jorge, you won't regret it.

Marie75052

Jan 25, 2016

I was told by the salesperson before i purchased the truck that Hiley would fix the sensor light that showed three was a problem with the front wheel and that they would let me take the truck to a dealership near me. After i purchased they called and said i would have to bring it back to them if i wanted it fixed. I took it back and they kept the truck for five days. When i picked it up and got about 20 miles the same light came on again. I called them back and requested they keep their word and let me take it to a dealership near me as they promised,but they would not and told me to bring it back. To protect yourself when buying a car MAKE THEM PUT IT IN WRITING OR YOU ARE STUCK AND OUT OF LUCK!!!

Helena

Jan 20, 2016

Was recommend by a friend to come here to buy a car and I'm so glad I did!! Really wonderful customer service. This was my first time buying a car and everyone was so helpful and made this so easy. Jerin was the guy who helped me and was awesome! Definitely will be coming back there to service my new car.

SB

Jan 19, 2016

We had a great buying experience with Hiley Mazda, and in particular, Jacob Bass. We were purchasing a car for our teenage daughter, and although I had done a lot of research on my own, Jacob was able to give me additional information that helped me narrow down the search for both a car that she would enjoy and safety features that were of utmost importance to us. Jacob was very straight forward when it came to pricing, and allowed me the time I needed to look around at other dealers and be sure of the decision we were making, without pressuring me. After we made the final decision and purchased the Mazda 3, Jacob invited us back with our daughter (since we gave the car to her as a surprise) and spent over an hour going over every single feature of the car and technology with her. They even delivered the car to my home for me! It was one of the easier car buying experiences I have had, and would definitely do business with Jacob again in the future!

Matthew

Jan 9, 2016

I came to Hiley Mazda looking for a car to replace the motorcycle that was my daily driver. Despite a difficult credit situation, Jeff and Darren were able t get us into a very nice 2014 Nissan. The customer service was excellent and everyone was very kind to us. This is actually our second car from Jeff and Darren, and it was a good experience again. Thanks guys!

JohnnyL

Jan 4, 2016

I had been looking for another car for a few months, I saw HILEY Mazda online and decided to give em a try... I'm glad I did!!! Extremely professional staff, very friendly and accommodating. Thanks Jacob!

D.L. Roberts

Jan 3, 2016

the entire Hiley mazda staff is a class act Darren is very knowledgeable and professional . Seth the manager was cordial and outgoing.. Everything they said they would do they backed up.. they worked w in my work schedule and we reached a very favorable final deal .. the car was detailed precisely as I requested and looked amazing.. if you are in the area.. and shopping for a mazda.. you'd be doing yourself a disservice if you did not give Hiley Mazda an opportunity to provide you a great buying experience

Srajuanita

Dec 31, 2015

I talked to Jeremy a few times while I was looking for a car. He was fairly aggressive, but I thought "Whatever. He's just a young sales guy." My husband and I used to work with a sales team in the mortgage industry and they are sometimes obnoxious and aggressive. That seems to be the personality that does well in sales. He boasted about his customer service. He was bad mouthing other dealerships when I told him that I was shopping around and talking to some other dealerships. I told him that I wasn't interested in listening to his negative comments. However they were the only dealership with the car that I was looking for though not the interior I wanted. I was all ready to go down to the dealership and buy a car, but another dealer came through with the car that I wanted with the price and interior color that I was looking for. Jeremy basically threw a temper tantrum and started texting me all sorts or rude comments. He called me a liar and disloyal. He said that I wasted three weeks of his time. He priced one car, called me once, and sent me a couple emails. He must be the slowest typist in the world. It was by far the worst customer service experience.

Becca

Dec 20, 2015

I hadn't planned on buying a car when I went in. Decided to test drive the car I was interested in and then went ahead and decided to see if I could get approved. Surprise! I was!! Jeremy was awesome. Very friendly and helpful. Turns out his boss was the person who sold me my Mazda 3 in Dec '08. The buying process was quick - out within 3 hours, compared to the 6+ hours the first time around all those years ago. Really liked this! Definitely a repeat customer in the future.

NC

Dec 20, 2015

I purchased a Mazda6 from Hiley Mazda and the whole process was easy and no pressure. I test drove the car first and I was surprised that my sales consultant, Jeremy Williams, let me drive the demo car out of the lot without coming along. I was not ready to buy that car that day but Jeremy still worked some quick numbers for me to give me an idea of what it would cost me. There was no pressure to buy that day nor the weeks coming. When I was ready to buy, I just let him know and he had everything ready for me. I got the car for what I consider to be a really good price. Their finance department (I think his name is Joe) also gave me excellent customer service. My finance options were explained to me clearly and in detail as well as what the warranty covers and what it does not. Overall it was a pleasant experience and I will recommend Hiley Mazda to anyone looking for a vehicle at a fair price.

Juliemp05

Dec 9, 2015

I recently purchased a vehicle from Bruce Carlton at Hiley Mazda in Hurst. He was quite knowledgable, treated me as a friend not just another customer, and was quite professional. Not only was his service and skills great, so was the rest of his teams! The facility was clean and easily accessible as well. Exceptional experience and I highly recommend Bruce and Hiley Mazda!

Juliemp05

Dec 9, 2015

I recently purchased a vehicle from Bruce Carlton at Hiley Mazda in Hurst. He was quite knowledgable, treated me as a friend not just another customer, and was quite professional. Not only was his service and skills great, so was the rest of his teams! The facility was clean and easily accessible as well. Exceptional experience and I highly recommend Bruce and Hiley Mazda!

SabrinaK

Nov 21, 2015

I was absolutely dreading buying a car after mine finally needed to be traded. I had never experienced anything but horrible salmon & pushy financial guys before in a car buying process. I had never considered a Mazda but after some reading & a referral or two I decided to try it out. Hiley was nothing but fantastic the whole time. Justin Sample greeted my mom & I and let me browse without standing over me. He was super knowledgeable & helpful throughout the whole experience. Once I decided on purchasing a CX-5, Joe in the finance department was awesome! He shot it to me straight & after helping me through multiple options, he gave me a great interest rate & made me feel great about buying this car. I would absolutely buy here in the future! It was such a refreshing and blessed experience!

Carla

Nov 19, 2015

I didn't show up for the first appointment because I dislike the buying process of a car. I went to the second one & it was the best car buying experience I have ever had! Jerin & Jorge were amazing & then Joe & Mike saved me over a $100 a month on my payment, they went way above & beyond.

Amy Lopez

Nov 12, 2015

Put off shopping for a car for my daughter for weeks because it has always been a bad experience. Jacob at Hiley Mazda was very professional, listened, did not waste my time. We were in and out in less than two hours with the car we wanted at a very good and fair price, which was very refreshing. I highly recommend this dealership, from sales to financing it was a very pleasant experience.

T.C.

Nov 11, 2015

After being involved in a car accident and driving a rental for weeks, my previous car was declared a total loss and I was informed that I had 72 hours to turn in my rental by the insurance company. The same evening, I was seaching for a used SUV online and found a 2009 model with 96K miles that interested me at Hiley Mazda. I made an inquiry online and had an answer first thing the next morning along with a phone call. I made an appointment for that afternoon, went in and before I knew it, my excellent salesman Jerin, had me approved for a certified pre-owned 2015 Mazda CX-5 with a financing offer that was above and beyond what I was able to qualify for through my own bank. It was that deal and the awesome warranty that made it possible for me to get the SUV I had always wanted! The process was quick, the finance team was great, and they even returned my rental for me that day. I'll be a long time customer of Hiley Mazda!

Doug

Oct 29, 2015

My wife and I just leased a 2016 CX 5 from Hiley Mazda. Our salesman Jeremy Williams and the whole team at Hliey made it a pleasant hassle free experience. Go visit the guys at Hiley in Hurst and be sure that you speak with Joe when financing your car. I'm happy to be a part of the Mazda family.

Jessica

Oct 26, 2015

My fiance and I were looking for a Traverse after our previous was totaled. we dealt with four other dealerships in a matter of three weeks before I went to Hilly Mazda. They were able to get us in a Traverse that met the terms we needed. We started the process Friday morning and signed the papers on Saturday night. It was an awesome experience to not have to go through unnecessary stress! From the first point of contact, Jacob was our sales rep, to finance (Joe) and closing paperwork (Mike) the service never faltered. I would definitely recommend going to see them if you don't want to go through all of the drama that comes with buying a vehicle!

jtanner

Oct 26, 2015

My fiance and I were looking for a Traverse after our previous was totaled. we dealt with four other dealerships in a matter of three weeks before I went to Hilly Mazda. They were able to get us in a Traverse that met the terms we needed. We started the process Friday morning and signed the papers on Saturday night. It was an awesome experience to not have to go through unnecessary stress! From the first point of contact, Jacob was our sales rep, to finance (Joe) and closing paperwork (Mike) the service never faltered. I would definitely recommend going to see them if you don't want to go through all of the drama that comes with buying a vehicle!

Pete G.

Oct 5, 2015

I just recently had a great new car buying experience at Hiley Mazda with Jacob Bass! I had visited the dealership a few months back to take a look at colors and happened to meet Jacob. He showed me some cars and got me a brochure - very helpful and no pressure. Jacob made a great first impression and was someone I felt I would be comfortable working with to buy a car. Several months later when I was ready to get serious about a purchase, I contacted Jacob and he did a great job of helping me find the car I was looking for and guiding me through the process. This was my first experience at Hiley Mazda and I would strongly recommend them.

Dulce P.

Sep 22, 2015

I can't believe how easy and fast the process was. I spoke with Jorge Bassett over the phone and he was kind enough to have the keys ready to go when I arrived. We were test driving with in minutes of arriving and got through finance and sign the contract with in 2 hours...wow that has to be a record!

JM

Sep 17, 2015

My wife and I recently bought our fourth vehicle from Hiley a few weeks ago. Our salesman was Jorge Bassett. Excellent customer service from start to end including after sale follow up. We were more than satisfied with our purchase experience.

JMac

Sep 17, 2015

My wife and I recently bought our fourth vehicle from Hiley a few weeks ago. Our salesman was Jorge Bassett. Excellent customer service from start to end including after sale follow up. We were more than satisfied with our purchase experience.

fcazar

Sep 14, 2015

I live in the McKinney area and was looking into upgrading my wife's minivan for an SUV. Since there are many SUV makers to choose from, it was a hard decision of what make to go with, but decided to test drive a Traverse, Santa Fe, and CX-9. We checked 3 dealers Stonebriar of Frisco in Frisco, Huffines Hyundai in McKinney, and Hiley Mazda. After visiting all 3 dealerships and dealing with their staff, my wife and I felt more welcomed with no pressure & upfront on details about car, financing, and prices at Hiley Mazda. We had the option to visit a Mazda dealership close to home, but we didn't because of their lack of inventory and google reviews. As a result, we decided to buy CX-9 from Hiley Mazda. At Hiley, we dealt with Luke Thurman and he was very helpful, knowledgeable about he car, and he responded to all my questions in a timely matter. The whole process of purchasing the car from Sales to Finance went very smooth and took just a couple hours. I will buy from them again.

Aaron G.

Sep 11, 2015

My in-laws have bought seven cars from Hiley over the years, and I have just completed the purchase of my second one. Bruce Carlton has been a light from on high with his experience, dedication, and obsession with customer service and detail. In both instances, I was getting into a new car under less-than-desirable circumstances (poor life choices and all that) and in both instances, Bruce and the finance team of Hiley have come through big. Neither my in-laws or I have been led astray by this team and we have always been given the honest truth regarding our situations or our cars. There's a reason we've bought 9 cars from them! I drove all the way back from Philadelphia specifically to work with Bruce and the Hiley team. While I am certain the Mazda dealers in Pennsylvania and Delaware are great, I seriously doubt they could hold a candle to Hiley Mazda. When it comes time to buy another Mazda, I'll be driving back in from wherever I may be to have Hiley facilitate that purchase. I could not have been happier with this experience.

Biggie Mike

Sep 10, 2015

Had a great buying experience with Ramiro from Hiley Mazda. No pressure, relaxed atmosphere. Great area for test drive, both highway and residential. Work with me on concerns and negotiated well. Easy financial paperwork, though I paid cash no financing. After everything was done they delivered my new car to where I was staying since I was in a borrowed car and had to return it. That is great customer service.

Nurse Connie

Sep 10, 2015

Two members of my family had recently purchased from Hiley Mazda and I decided to look for a new vehicle there, too. I've bought many cars but I can truly say this was the most pleasurable car buying experience I've ever had. My salesman, Luke Thurman and the Finance Manager, Mike Schumann were the best! Great car, great Salesman, great financing. Check them out, you'll be pleased.

Nurse Girl

Sep 10, 2015

I purchased a new 2015 Mazda 3i GT from Hiley Mazda in Hurst, Tx recently. My salesman, Luke Thurman, made the entire process so smooth and without any pressure. This was the best car buying experience I've ever had!

EJP926

Sep 2, 2015

Darren Mitchell was incredibly helpful while I was shopping for a used car. It was low pressure and easily one of the better car buying experiences I've had. I have plans to shop Hiley Mazda again for my next car.

Michael

Aug 31, 2015

If you are wanting to purchase a new Mazda, you should definitely call Jeremy Williams in new car sales at Hiley Mazda in Hurst and tell him what you're looking for, and then have him hook you up with Joe Parker in finance. There are closer Mazda dealerships to where we live, but none of them worked as hard as these guys to get us what we wanted at the price we wanted to pay. Jeremy drove to another dealership 3 hours away to get us the color combination we wanted the day before we signed the paperwork. Joe in finance submitted our credit app to 3 different banks to get us the best finance rate and then called one of then on top of that to negotiate an even lower rate, and helped us get top dollars for our trade in. We've bought a number of new cars over the years, but this is our first Mazda. We did this deal over the internet and phone and had never met either of them until we signed all the paperwork. Jeremy and Joe were fast and efficient and had us in and out of there in no time so we could get on with our day. They made this buying experience the best one we've ever had! We highly recommend them to anyone who's looking to buy a new Mazda. I can't say enough good things about these guys. They make a really good team and were a pleasure to work with. We love our new car!

Mike

Aug 30, 2015

If you are wanting to purchase a new Mazda, you should definitely call Jeremy Williams in new car sales at Hiley Mazda in Hurst and tell him what you're looking for, and then have him hook you up with Joe Parker in finance. There are closer Mazda dealerships to where we live, but none of them worked as hard as these guys to get us what we wanted at the price we wanted to pay. Jeremy drove to another dealership 3 hours away to get us the color combination we wanted the day before we signed the paperwork. Joe in finance submitted our credit app to 3 different banks to get us the best finance rate and then called one of then on top of that to negotiate an even lower rate, and helped us get top dollars for our trade in. We've bought a number of new cars over the years, but this is our first Mazda. We did this deal over the internet and phone and had never met either of them until we signed all the paperwork. They made this buying experience the best one we've ever had! We highly recommend them to anyone who's looking to buy a new Mazda. I can't say enough good things about these guys. They make a really good team and were a pleasure to work with. We love our new car!

joscreations

Aug 29, 2015

I have never had a Mazda before or dealt with Hiley Mazda. When I called I got Bruce Carlton to help me. He was awesome to work with and I love my little 2016 Mazda Miata MX5 Club. The service was awesome and Bruce spent a lot of time with me showing me the features on my car. Thank You Hiley Mazda. Everyone was extremely helpful.

The Bynum Family

Aug 27, 2015

We were in need of a new ride, and researched a lot of different places online. Our search led us to Hiley Mazda in Hurst. We called to see if the vehicle we were interested in was still there and Jacob Bass, the internet sales manager told us it was. We went next day to look at the vehicle, and we were greeted at the door by Jacob Bass. The vehicle was already pulled around to the front door for us to test drive. We decided to buy it, and in a short time we had great deal thanks to Jacob. We have never been treated with such respect as a customer by a used car dealer as we recieved from Hiley Mazda. Jacob Bass has an outstanding personality and surely knows his business! Thank You Jacob!!

The French's

Aug 26, 2015

Hiley Mazada of Hurst is fantastic. This is my second time purchasing a vehicle from them and it only gets easier. Everyone is friendly, helpful and incredibly knowledgeable. They only want to give their customers the best deal as well. Definitely will continue giving them my service.

Ben G.

Aug 20, 2015

I worked with Justin Sample as my salesman and Mike in finance. Both good guys and took care of us well enough. We're happy with the purchase

Rae O.

Aug 18, 2015

Bruce Carlton is highly knowledgeable and a pleasure to deal with...I would definitely recommend Bruce at Hiley Mazda if you're thinking of purchasing a new vehicle.

Belinda

Aug 15, 2015

When we walked into the dealership, we were trying to decide if we should purchase a 4 door Jeep Wrangler or something more practical for everyday driving. We were greeted immediately and asked if we had any questions. Our sales associate, Justin Sample, was great. He answered all of our questions and was friendly and energetic, even though it was around 105 degrees outside! We never felt pressured to buy anything and made a couple of visits to talk to Justin and test drive a 2016 Mazda 6. The experience was enough to convince us that a Mazda 6, with its great gas mileage and good looks, would be a much better car for us than a Jeep. I would HIGHLY recommend this dealership and Justin!

Pamfocker

Aug 15, 2015

Made an appointment for an oil change and a software update. I was expecting a 20-30 min wait. Now 2 hours later still at the dealership and no estimated completion time. They should tell tell customers an estimated wait time. If we knew it was so long we would have dropped the car off and picked up later. Also this is the first oil change after we purchased the new car at Hiley. The dealership asked us to bring the car in to try their service dept. very disappointed. I do not plan on bringing any further business to Hiley.

Greg

Aug 14, 2015

I recently pre-ordered a 2016 Miata Launch Edition from Mazda North American and picked Hiley Mazda Hurst as the location for delivery because of my past excellent experience with Hiley Mazda. This is the 3rd Mazda purchased from Hiley and I've regularly used them for parts purchases. While I purchased the car online, Jorge Bassett in particular kept me very informed on the delivery date of the vehicle, had the car ready for me the day of delivery, and helped me with setting up the navigation and infotainment system. I highly recommend Hiley Mazda.

smithjg

Aug 14, 2015

I recently pre-ordered a 2016 Miata Launch Edition from Mazda North American and picked Hiley Mazda Hurst as the location for delivery because of my past excellent experience with Hiley Mazda. This is the 3rd Mazda purchased from Hiley and I've regularly used them for parts purchases. While I purchased the car online, Jorge Bassett in particular kept me very informed on the delivery date of the vehicle, had the car ready for me the day of delivery, and helped me with setting up the navigation and infotainment system. I highly recommend Hiley Mazda.

Ginacoolcat

Aug 12, 2015

Jeremy Williams was helpful, kind and quick to answer questions. He personally delivered my new car to me since they didn't have the color I wanted at the dealership that day. It was the most pleasant car buying experience I could have asked for. The Finance department was also very helpful to me as a first time car buyer. These are very honest people! I am recommending them to all of my friends and family!

James Caldwell

Aug 12, 2015

I read a review about the Mazda 3 and wanted to see what one looked like. When I got to the dealership they had a blue 2012 Mazda 3 and I always wanted a blue car. Jorge Basset was very helpful and I felt comfortable doing business with him. Typically I don't like dealing with car salesmen but Jorge was very helpful and didn't try to push us. As a result I decided to buy the car.

coolcatgina

Aug 12, 2015

Jeremy Williams was helpful, kind and quick to answer questions. He personally delivered my new car to me since they didn't have the color I wanted at the dealership that day. It was the most pleasant car buying experience I could have asked for.The Finance department was also very helpful to me as a first time car buyer. These are very honest people! I am recommending them to all of my friends and family!

e.livingston

Aug 10, 2015

great people.No hassle.great customer service.Our salesman Ryan Davisson was a wonderful person to work with.Nice clean cars.Information on them was great.I would highly recommend them to any one i know looking to buy an automoble.They were quick and easy to work with.

Mark Evans

Jul 20, 2015

Luke Thurman was a joy to work with! Entire car buying process was complete in just 2 Hours! Very Happy Mazda customer! Mark Evans

DH Babb

Jul 16, 2015

Darren Mitchell was our sales representative. He did an excellent job at making us feel at ease. Buying a new vehicle is always stressfull, but he made it as stress free as possible. I would highly recommend visiting with Darren if you are in the market for a new vehicle.

Don & Isabel

Jul 15, 2015

My wife and I had been considering a new car purchase for some time. Our last purchase was a Jeep Grand Cherokee, which was the best vehicle we had ever owned. We drove that vehicle 14 years! As a result, we were considering another Jeep purchase, and we were impressed with a family member's recent purchase of the Cherokee. However, another family member suggested we take a look at a Mazda, which previously hadn't even been on our radar. Then one evening last week we decided to stop by and see what Mazda had to offer. We were warmly greeted by sales rep Darren Mitchell, who happily answered our questions and showed us around. Consequently, we wound up test driving a CX-5 and CX-9. We were pleasantly surprised by both vehicles, but particularly liked the CX-9. Darren was courteous and professional, but never pushy. This was the first time we had ever had such an experience when car shopping. After discussing with Darren what we were looking for, we decided to "sleep on it". A few days later we received a follow-up call from Darren informing us that he had a couple of new CX-9's in and asked if we would be interested in seeing them. We decided to return to Hiley just to see them. The rest is history. We found one of the CX-9's that we felt we would be happy with, and the negotiations began. Again, Darren was never pushy or aggressive, but took care to make sure all of our questions and concerns were addressed. Once we moved over to the Finance Office we were assisted by Finance Manager Mike Schumann, who also treated us with courtesy and respect. My wife and I found the entire shopping experience at Hiley Mazda to be the most satisfying car shopping experience we've ever had. We won't hesitate to recommend Hiley Mazda to anyone in the market for a new or used vehicle.

Don & Isabel

Jul 15, 2015

Recently my wife and I began shopping for a new/used vehicle. Although we have no previous history with Mazda, a family member suggested we go by and see what they had to offer. The long of the short of it is that we test drove a CX-5 and CX-9. We were very impressed with the quality of both vehicles, but settled on the CX-9. Our sales rep was Darren Mitchel, who took great care to insure that all of our questions and concerns were answered. Darren was courteous and professional, and never pushy or aggressive. He allowed us ample time to consider our purchase, and once we decided he again treated us with courtesy and respect. We were likewise treated at the Finance Dept by Sales Manager Mike Schuman. We are happy with our vehicle purchase and won't hesitate Hiley Mazda to others.

JMac

Jun 30, 2015

After researching the vehicle I wanted I e-mailed all the dealers in town. I gave them the model and features I was looking for and asked for their out the door cash price. Hiley's price was lower then the others but that's not the only reason we bought form them. The closest price came from a dealer who based it on financing through them and throwing in other things I didn't really need. Once they told me the out the door price was through their financing and I would pay a lot more, I never respond again. Luke answered all my questions over the net, no hidden charges, no hassle. Luke gave the me the exact price before we walked in. The paper work part took only ten minutes! I would definitely buy again from them.

spam7404

Jun 29, 2015

After researching the vehicle I wanted I e-mailed all the dealers in town. I gave them the model and features I was looking for and asked for their out the door cash price. Hiley's price was lower then the others but that's not the only reason we bought form them. The closest price came from a dealer who based it on financing through them and throwing in other things I didn't really need. Once they told me the out the door price was through their financing and I would pay a lot more, I never respond again. Luke answered all my questions over the net, no hidden charges, no hassle. Luke gave the me the exact price before we walked in. The paper work part took only ten minutes! I would definitely buy again from them.

Nelson

Jun 25, 2015

Jacob Bass at Hiley Mazda is the best car salesman I have met. Friendly and professional, he made the process easy and painless.

Dvedia

Jun 22, 2015

Just purchase a 15' CX9! I want to thank Jeremy Williams for making my purchase easy and hassle free! I would definitely be a repeat customer!

khansen

Jun 20, 2015

I had been dreading buying a car through a dealership, but everybody at Hiley Mazda made the experience as painless as possible. Darren Mitchell was super helpful and laid-back. Mike in finance was also friendly and had me in and out of his office promptly. I drove to Hurst from Dallas with a lot of uncertainty and anxiety, but the drive home in my new Prius was really peaceful!

Pablo Vasquez

Jun 15, 2015

Great dealer! Ryan Davisson our salesman was extremely helpful and friendly as well as many other employees that helped us with the buying process.

goodtaxguy

Jun 15, 2015

I have purchased many cars, too many, but Hiley Mazda and their staff may just change how I feel about the process. Bruce, my salesperson, was an expert on the car I was buying which was impressive considering how many changes there were in the interior from the previous model year. He was patient and very helpful on the test drives, yes, on multiple test drives. I never felt pressured or annoyed during the visits to the dealership and no-one at the dealer treated me like I was asking too many questions. All dealerships claim you are part of the family when you buy, with Hiley, I may just believe it.

PabloV

Jun 15, 2015

We had a great experience with sales person Ryan Davisson, he was knowlegable and kind . Dealership was very accommodating and we got a great rate and monthly payment.

HarryM

Jun 9, 2015

Just purchased a used Acura for my daughter's first call. I hadn't bought a car at a dealership in several years, so I was a bit apprehensive.In short order it was clear that Darren Mitchell and the rest of the used department team proved to be helpful, honest and informative. I never felt any pressure from Darren, and the whole process went smoothly. The car is great,If you're in the market for a new or used vehicle, I highly recommend Darren and Hiley Mazda. Thanks guys! Harry

HarryM

Jun 8, 2015

Just purchased a used Acura for my daughter's first call. I hadn't bought a car at a dealership in several years, so I was a bit apprehensive.In short order it was clear that Darren Mitchell and the rest of the used department team proved to be helpful, honest and informative. I never felt any pressure from Darren, and the whole process went smoothly. The car is great,If you're in the market for a new or used vehicle, I highly recommend Darren and Hiley Mazda.Thanks guys!Harry

JosephB

Jun 3, 2015

I'm the lucky guy who got the hhr ss in april. Thankyou all who worked with me, Jacob for being smart with a deposit to hold the vehicle until I could get there and Joe in financing for putting up and working around me saying no. He found the perfect rate and took the time to explain things. . ... still waiting for plates. .. ..

scholten

Jun 3, 2015

They do not give consideration for their sales out of the area. They provide a complementary oil change for each new vehicle. If you you are out of the area "to bad" as they will not furnish the oil to you to have it done. Expect you to drive 500 miles for a oil change which they know will not happen. Not a game changer but perhaps treat you in other areas where you are at their mercy.

jws

Jun 1, 2015

I rarely write reviews, but I wanted to let people know about my recent experience at Hiley Mazda in Hurst. I had done my research and test driven many vehicles in the Small SUV/crossover class. I had all but decided on the Mazda CX-5 but needed to do test drive. I had sent out requests to different mazda dealers in the area and Luke Thurman from Hiley was quick to respond with a very reasonable quote on the vehicle I requested. The best price I got from any other dealer. Straight forward, no strings attached, no repeated phone calls. Luke was very knowledgeable and helpful with any and all questions. Picked up the vehicle 2 days later, no problem. Very Happy with Hiley and Mazda.

Krupaharan G

May 27, 2015

David Hall from Hiley Mazda is great to work with and made my first new car purchase a pleasant experience. I was looking at Honda CR-V and Mazda CX-5 and did some ground work on the pricing before I visited the store. There was no pressure from anyone during the entire buying process and they met my pricing expectations without much discussion. My friends used to share stories about how the financing negotiations go for days but I was done with my dealing in less than 30 minutes and they matched my expectations on the APR. I interacted with David, Seth and Mike and all of them were courteous and were eager to answer all my queries. I will recommend Hiley Mazda to my friends any day.

dknighted

May 27, 2015

Luke helped me tremendously in searching for a deal on the car I wanted. I was looking for a 2015 Mazda 3, and Luke's expertise in managing internet content and listings helped him find the car for me (year, model, color, and trim) quickly. Luke was accessible by phone, email, and in person which made it easy to coordinate with him and time our shopping with his availability. If you are honest and realistic about your price range he can put you in the car you want. I will go to Luke again in the future, as it is hard to find folks in sales who are truthful, and will work on your behalf to get you the best deal.

sakkunny

May 24, 2015

This is my first brand new vehicle they were very friendly people and made my first purchase for a brand new car simple no hassle or taggle and also it didn't take long compare to other dealership But overall it was great exsperience For a first buyer

danmerkel

May 23, 2015

My daughter purchased a Mazda3 in March of 2014 with the help of Carlton Coote and Rich Longworth. They were both extremely helpful in helping select the right vehicle for my daughter and there was no hassle or pressure involved. Rich provided reasonable pricing. My daughter did not make a decision quickly as she was looking at numerous cars, yet we were treated very well each time we came back. Her experience went so well and she likes her car so much, we went back this year and purchased a 2016 Mazda6 (this March for my wife) with the same great people and great car buying experience. We did visit a Toyota dealer to look at Camrys a several times and, although the sales people were very knowledgeable and helpful, most times pressure was applied by the Manager at the end of our visit with What can I do to get you to buy today? Needless to say, we went back to Carlton and Rich at Hiley Mazda to make the Mazda6 purchase. The Finance Departments obligatory presentation of the various coverage options was a bit tedious as we were ready to take off in the new car as bad weather was coming our way. My next car will be a 2016 Mazda CX5 for me and I will be heading straight back to Carlton and Rich to make that purchase. This will be soon as my current car is a 1999 Corolla. Even though we have had great product experience with both Toyota and Honda, I am ruling out the Rav4 and Honda CRV because of past car buying experiences with Toyota and Honda. We are going back to where we were so well treated. Of course, they have excellent cars as well.Dan MerkelGrapevine, Texas

AMorris

May 20, 2015

As a first time car buyer, I heard all of the horror stories about car dealerships and salesmen; however, this was definitely not the case at Hiley Mazda of Hurst. I worked with Todd Faulks who helped me find my 2015 Mazda6 at a great price with no pressure and no hassle. I couldn't be more happy with the purchase. Everyone was there was extremely friendly and helpful, it felt like a car dealership family. Mike from financing was great, too!

Mark Gonzalez

May 20, 2015

I went to Hiley Mazda about a week ago and had one of the best experiences in buying a car that I have ever had. The main reason was a guy named Jorge. He made me and my wife very happy in the car buying experience by helping us with are car set and even offering my wife food when she was hungry. He worked with my budget and listened to me when describing what type of car I was looking for he was right there. I would refer any one to the dealership and to Jorge. I will be back when the time comes to get my new Mazda.

rdtx

May 20, 2015

Went to purchase a Miata that was available for sale on their website. Met with Jacob and test drove the car and liked it. He said good thing you came in there have been people interested it. I told him I would take the car and started filling out the paperwork. Well the other sales person that had a person that was coming in to see the car called his person while I test drove the car and filled out my paperwork and took a deposit on the car. I was there buying it and they wouldn't sell it to me. They let the other person put a deposit on it after I already said I would buy it. BAD BUSINESS!

supermom6

May 18, 2015

We just purchased a 2016 Mazda CX 5. Bob Spears was our sales associate. He did a great job answering our questions and quickly finding the car with all the specifications we wanted. He quickly followed up on emails and was always there waiting for me with a smile when we had appts set up. We were having the car wrapped so he put me in contact with someone who could do that and held on to the car as long as we needed him to before and after the wrap process. I will be back in 2 years to purchase another car from Bob!

The Greens

May 18, 2015

I shopped multiple dealerships online in Texas from out of state. I have to say that Hiley Mazda was professional and never once did I feel pressured to make a decision. Jacob Bass and team were courteous, straight forward, and never led me to believe anything different than what I was told. I was able to purchase the vehicle I was looking for at a very fair market price. My wife and I are both in the sales/service field, so we hold extremely high standards when it comes to customer service. Thank you Hiley Mazda and Jacob Bass for an awesome buying experience!

Ashley T

May 16, 2015

Recently, I purchased a new Mazda CX-5 from Hiley Mazda of Hurst. This is my second purchase from this dealership within the least 5 years, and I had to return not only because of the great value that Mazda guarantees, but because of the fantastic service I always receive from Hiley Mazda of Hurst. Todd sold me my vehicle and was very kind, knowledgeable, and cooperative. He answered any questions I had and made my buying experience stress free with no pressure. I definitely plan to visit this dealership again when it comes time for a new vehicle, and would recommend Hiley Mazda of Hurst, and Todd, to anyone!

NewOwner

May 16, 2015

I had been looking at the CX-5 along with other vehicles over the past several months. When I decided on the CX-5, I took it for a test drive and she is a great ride. I dealt with David Hall at the Hiley dealership in Hurst. It was a positive buying experience, no pressure whatsoever. The other great thing was I got more than I expected for my trade-in. I would recommend this dealership.

Kris J

May 14, 2015

Overall experience was great. I inquired about a Nissan Armada and received a quick response before the dealership even opened. Financing was easy and with less than perfect credit they worked hard and got me approved with reasonable payments. Instead of spending hours going back and forth, they were very upfront and I was in and out. If you are in the market for a new or pre owned vehicle, definitely stop here and see Jacob Bass. You will not be disappointed

kristjohnson

May 13, 2015

Overall experience was great. I inquired about a Nissan Armada and received a quick response before the dealership even opened. Financing was easy and with less than perfect credit they worked hard and got me approved with reasonable payments. Instead of spending hours going back and forth, they were very upfront and I was in and out. If you are in the market for a new or pre owned vehicle, definitely stop here and see Jacob Bass. You will not be disappointed

Erik B

May 12, 2015

Not only was my sales consultant (Darren) polite and helpful but so was the entire Hiley team. Thanks so much for the great service!

Rebecca T.

May 5, 2015

Darren Mitchell was wonderful! He made our car purchasing transaction super easy and hassle free. Mike in finance was also great. This was by far the best experience I have ever had at a car dealership. I highly recommend Hiley Mazda of Hurst!

david

May 1, 2015

I've been thinking about buying a Mazda for awhile but was procrastinating because I have always been uncomfortable with the buying experience. Hiley had a car that I really wanted to look at it so I braced myself and drove to see it. The car was great and the experience was totally different than what I was expecting. Jorge Bassett was well informed, polite, considerate and I never felt like I was being manipulated to purchase. The financing experiencce was smooth, easy, quick and transparent. Consequently, I drove home with a new car.

Dan Merkel

Apr 29, 2015

My daughter purchased a Mazda3 in March of 2014 with the help of Carlton Coote and Rich Longworth. They were both extremely helpful in helping select the right vehicle for my daughter and there was no hassle or pressure involved. Rich provided reasonable pricing. My daughter did not make a decision quickly as she was looking at numerous cars, yet we were treated very well each time we came back. Her experience went so well and she likes her car so much, we went back this year and purchased a 2016 Mazda6 (this March for my wife) with the same great people and great car buying experience. We did visit a Toyota dealer to look at Camrys a several times and, although the sales people were very knowledgeable and helpful, most times pressure was applied by the Manager at the end of our visit with What can I do to get you to buy today? Needless to say, we went back to Carlton and Rich at Hiley Mazda to make the Mazda6 purchase. The Finance Departments obligatory presentation of the various coverage options was a bit tedious as we were ready to take off in the new car as bad weather was coming our way. My next car will be a 2016 Mazda CX5 for me and I will be heading straight back to Carlton and Rich to make that purchase. This will be soon as my current car is a 1999 Corolla. Even though we have had great product experience with both Toyota and Honda, I am ruling out the Rav4 and Honda CRV because of past car buying experiences with Toyota and Honda. We are going back to where we were so well treated. Of course, they have excellent cars as well.

DWillburn

Apr 29, 2015

These guys know how to sell a car. No hassle, casual, they let the cars sell themselves. This is why I keep coming back...that, and my love for Mazda. Ask for Darren Mitchell. He works in pre-owned sales, but he gladly helped me with the purchase of a new CX5. My next car will be a Mazda from Hiley.

CarlyL0329

Apr 29, 2015

I purchased a 2016 CX-5. The experience was quick and easy. Just how I want it to be. They even beat my current financing option.

The Andersons

Apr 24, 2015

Jeremy Williams and our entire experience at this dealership was great from start to finish. We were not pressured to make a decision or a purchase the first time we entered the lot. Actually, we never felt pressured or hurried in any way. We got a fantastic deal and actually had fun throughout the entire process. We're very excited about our purchase! Thanks for everything, guys!

Jodie Roberts

Apr 23, 2015

I have been thinking about purchasing a new vehicle for several months now and finally went looking this past Saturday. I ended up at Hiley Mazda of Hurst and they made my whole car buying experience awesome! I want to Thank my salesman, Jerin Croley for being such a great guy. He was very knowledgeable, down to earth, funny, and had a no pressure attitude. Jerin was all about making me the customer happy and comfortable. I highly recommend anyone looking for a vehicle to shop Hiley Mazda of Hurst!!

sg549

Apr 8, 2015

After having our car totaled by a texting driver, we were in the market for a new vehicle. Hiley Mazda is close to us, so we decided to stop and shop for a used vehicle. Ryan Davisson greeted us promptly and was eager to accommodate our every wish. He answered all of our questions and never once presented a pushy sales pitch. We test drove three vehicles and Ryan never seemed in a hurry or impatient. Once we decided on the vehicle we wanted to drive, Ryan completed the required paperwork quickly and then gave us a tour of the dealership. We then moved into the Finance department where we were also treated with respect. Although the process of financing a car can sometimes be laborious, it didn't seem so at Hiley. The Finance Manager (Joe, I think?) worked through several different options for us, and eventually found an incredible interest rate. The overall experience was very pleasant, and the dealership has followed up with us a couple of times to ensure we are happy. We've purchased vehicles in the past, but never with the hospitality and respect that Hiley showed us. We will return when we need our next vehicle!

The Garretts

Apr 7, 2015

After having our car totaled by a texting driver, we were in the market for a new vehicle. Hiley Mazda is close to us, so we decided to stop and shop for a used vehicle. Ryan Davisson greeted us promptly and was eager to accommodate our every wish. He answered all of our questions and never once presented a pushy sales pitch. We test drove three vehicles and Ryan never seemed in a hurry or impatient. Once we decided on the vehicle we wanted to drive, Ryan completed the required paperwork quickly and then gave us a tour of the dealership. We then moved into the Finance department where we were also treated with respect. Although the process of financing a car can sometimes be laborious, it didn't seem so at Hiley. The Finance Manager worked through several different options for us, and eventually found an incredible interest rate. The overall experience was very pleasant, and the dealership has followed up with us a couple of times to ensure we are happy. We've purchased vehicles in the past, but never with the hospitality and respect that Hiley showed us. We will return when we need our next vehicle!

Hodges

Apr 1, 2015

I purchased a used car on 3/31/15 from the Hurst location. I interacted with a lot of different members of the team and they where all very professional and helpful. I would highly recommend going here for a future visit. Excellent job guys!

Cade Esq

Mar 24, 2015

I bought a CPO Mazda 3 from Jacob at Hiley. He was great. Very easy to work with. Didn't make me fight for every nickel and dime. He made it easy to get my car, trade in my old jeep, and I drove home happy.

John B

Mar 4, 2015

In my last writeup, I forgot some pertinent point that discloses a bad taste left in my mouth. I did shrug it off in the moment as I just told our friend Jacob, I like Dennis Miller's saying "live YOUR life inside out'. -I was tested on my words at this place. Though I peppered Jacob with good comments before, as he merited up to a point; he finished my bad day with suggesting the I can 'try a first ride free with Uber', meaning "now that we got you here with our courtesy shuttle, you can find your own way back 45min home". Free or not, or what, you just don't say anything but Im truly sorry, we'll take you home immediately. Here's your hundred dollars back for your troubles. . Really. Jacob, there are things we say and things we don't, and Im more guilty than anyone on that, but a customer burned badly doesn't need to be skinned after his charring. The shuttle guy, 'HD' was actually the man who should run this place, b/c he had more true down to Earth honesty, it pained me to see him as the shuttle guy and not the CEO. Raul was the return shuttle driver after I asked Jacob if he actually suggested I 'try Uber'. Raul was a cool guy. Perhaps he should be promoted from detail man to 2nd in command. Unbelievable.

balsone

Mar 4, 2015

I'm a Houston resident and was looking for a new 2016 CX-5 in my area. I found a few but none in the color we wanted. Searching around the state I found a single CX-5 in the correct color and it was at Hiley Mazda in Hurst. I emailed the dealership to verify they had it and then intended to have my local dealer trade for it down here. I corresponded with Jeremy Williams who simply asked that I hear him out and give their dealership a chance to win our business. We talked over the current arrangement, pricing, and trade-in value that my local dealer was already going to give us. I let him know that whatever price they came up with was going to have to be enough to entice me to drive 4 hours to Dallas to drop off my trade-in and drive 4 hours home with the new car. Long story short I made the drive and it was worth it. Jeremy and his crew beat my local dealer price by a good margin. I was on a tight schedule having to drive an 8 hour round trip to pick up the car and he had everything all sorted out and ready for me to sign when I arrived. Easy in, easy out, and I was off with our new 2016 CX-5. I would also like to thank Joe Parker from the finance department. His chore was to sell some extended warranties and put together all of the financing documents. He didn't get very far as I turned down the warranties and already had outside financing secured at an APR that couldn't be beat. Where he excelled was in NOT wasting both of our time by trying and trying to get me to buy something I didn't want. He was very straightforward, gave me the info I needed to make a decision, and then respected that decision in a professional manner. A big thanks to Jeremy Williams and Joe Parker for making my car buying experience a great one and not making me regret the 4 hour drive from Houston. Let me know when the new Speed3 comes in and I'll make the drive again!-Andrew Balsone

Michelle Inman

Jan 26, 2015

I purchased a Mazda3 i Grand Touring. Absolutley love it. Todd Faulks was my salesman and was very helpful explaining all the electronics and differences between the Mazda3 & Mazda6, as I was trying to decide between the two cars. Low pressure environment. In finance, Mike Schumann was very helpful in explaining the financing. Again low pressure environment. It was an enjoyable experience. Highly recommend going to Hiley Mazda of Hurst to buy a car.

Jane

Jan 22, 2015

I came here looking for a car because I got into an accident and totaled my last car. I have been shopping around and I found my perfect car here. I was incredibly excited when I saw the ad online. I of course called the dealership to see if it was still available.JACOB BASS informed me the car was still available and made an appointment with me for 9am to see the car. I woke up exceptionally early just to sit in morning traffic to get to Hiley of Mazda Hurst. I live about an hour and a half away. Once I arrived JACOB BASS was no where to be found, his coworker whom howled at me from his office that he found me another salesmen. This salesmen was already preoccupied with another customer was juggling me around. I was not his first priority, but I kindly waited my turn because I was so excited to see my car. After waiting for another 5 minutes the salesmen tells me that THE CAR HAS ALREADY BEEN SOLD THE PERVIOUS NIGHT. Then both men tells me it was late last night, I called JACOB at 7:30 he took my name and phone number. HE DID NOT HAVE THE DECENCY TO CALL ME TO INFORM ME! I am not upset that the car was sold but I am upset about the lack of customer service, the lack of professionalizm, the lack of common courtesy, and the lack of organization. I AM TRUELY DISAPPOINTED WITH THIS DEALERSHIP. There are 5 more dealerships in the area. DO NOT GO TO HILEY OF MAZDA!!!!

joandoe

Jan 22, 2015

This salesmen lied to me, he said the car I was looking for was available, once I commuted an hour and a half from Frisco. HE WAS NO WHERE TO BE FOUND. His co-worked then tried to cover it up and said he was in a meeting. WHY WAS HE IN A MEETING WHEN HE HAD AN APPOINTMENT WITH ME AT 9 AM?! Then I was thrown to another car salesmen, but no that wasn't the worst part. The worst part was THE CAR WAS NOT EVEN AVAILABLE! Apparently it was sold late that night, I called JACOB at 7:30 he took my name and number, but did not bother to call me and inform me. I will not be coming back and I do not recommend this place to anyone. The is zero customer service, there is zero management, and there is absolutely zero respect.

Jeff M.

Jan 7, 2015

I visited several dealerships.I saw a used vehicle i was interested in at Hiley Mazda.Jacob Bass was a great salesperson.I test drove vehicle and Returned few days later to inspect vehicle again.When I wanted to purchase vehicle,Jacob and Mike in finance Dept., did a great job at getting me financed and I got my vehicle I wanted.Friendly professional dealership.My thanks to Hiley Mazda and allinvolved in my purchase.

jacobortiz89

Dec 18, 2014

Jacob bass hooked me up and got me into the car i wanted! And gave me a great price great customer service i would definitely recommend hiley mazda if hurst!! mike in finance was great too!!

jbost233

Dec 18, 2014

Last three cars we have purchased have been from Hiley Mazda. This goes to show that the sales people are so friendly and not pushy like you get at the other car dealers. Derek Haynes was no different from the previous two sales people in that he goes over the top. From the sales manager, to the techs in the garage and down to the receptionist at the front you get that feeling of being welcomed, friendly and out standing service. Mazda has been a great car and staff was part of the decision to go back to Hiley Mazda. If you need a Mazda, ask for Derek, he was a great sales person and took care of me 100%.

nichole green

Dec 10, 2014

Working with this dealership has been a great experience for me. I had been in the market for a used car and am new to the area so I did not know much about the dealerships in DFW area. I'm so glad I went with Hiley Mazda of Hurst- they were so easy to work with and I got a great little car.

Samantha Duncan

Nov 26, 2014

We have bought two cars in the past two years from Hiley Mazda in Hurst and couldn't be happier. We were lucky enough to have Mike Schumann as our salesman both times. He makes you feel very comfortable and tries to get you the best deal possible- even with low credit scores. When we headed over to finance we met James, who was very helpful and a pleasure to work with. We will never go to another dealership after the kindness that Hiley Mazda / Mike has shown us. Thanks so much!

kaibei511

Nov 14, 2014

Showmanship.Me being a newly transplanted New Yorker in Dallas definetly has it's challenges in regards to transportation. I am used to being packed on the subways of NYC w/ hundreds of thousands of straphangers on a daily basis. So me being in Dallas got me out of my comfort zone. First of all, you need a steady, reliable vehicle in the metroplex. I went to several dealerships, but felt so naive and uncomfortable especially since this was gonna be a big decision. I've never "had" to buy a car before but "Mazda Mike" made my experience in the decision of buying a new car much more palatable (I always get nervous w/ big purchases). He said he would get my up and running and hours later I pulled out the lot w/ my new Volkswagen Jetta. I couldn't be more pleased w/ the service, hospitality & ease of my experience. I would "Hiley" recommend these guys for your next car purchase.

kari.schmidt

Nov 5, 2014

I was in the market for a CX-5 and stopped by Hiley just for a test drive. Mike Schumann, my salesman treated me like an old friend and had me cracking up the whole time. The CX-5 I zeroed in on was not at my price point but Mike and Luis worked with me to make sure the deal was good to go. When my friends, co-workers and family members decide they need some fresh wheels, I'm sending them to Hiley and Mike. Buying a car should always be this fun!

fijiguy

Oct 27, 2014

Great Dealership! I came in with a particular model in mind, and all of my questions were expertly answered. At no point was I asked to consider another, more expensive model (trim level, yes, but mostly because I was looking for the features on that one anyway), which is good, because I don;t like being "jerked around." As for the purchasing process, the people I worked with, Luke Thurman in particular, were very courteous and professional. I would definitely purchase from this dealer again in the future.

BDMazda

Oct 25, 2014

Had a great experience from start to finish. Everyone was professional and friendly. Brad Craven in sales made the experience easy and answered of all our questions. He is very knowledgeable in his products which is a huge plus, especially, when its been 8 years since we had purchased a car. Joe even made financing a great experience. The employees were friendly and professional with their interactions with each other also.

RKramerII

Oct 24, 2014

I bought my Mercedes Benz form Hiley Mazda, Mike Schumann was my salesman and he was great! I would highly recommend you ask for Mike for your next purchase. Thanks for everything!

CMS14

Oct 9, 2014

Went in for an oil change. Had a break light bulb and blinker light bulb out. They wanted to charge me over $70.00 to change the bulbs. I said no thanks, I'll just purchase the bulbs and do it myself since it's an easy task. So they charged me $15.60 for one bulb and $13.60 for the other. Way Over Priced for bulbs!!! So I called another Mazda Dealers Parts Dept. and they only charge $5 and $2 for the bulbs. I won't return to a service center that take advantage of their customers! Especially ones who've purchased new cars from them!

Alan RH

Oct 4, 2014

I was greeted at the dealership by Brad C. who showed me my vehicle, did the test drive andhandled the sale negotiations. There was no hassle, no bad feelings, Brad did a terrific job ofthe sale and follow up. I recommend this dealership and I recommend Brad as the go to guy.

KGBailey

Sep 3, 2014

We came in to buy a new SUV and were very happy with our experience. Our salesman (Bruce Carlton) was very knowledgeable about the cars and did not push us to get something we did not want or need. There was no haggling or pushing by the dealer. We were moved through the process very efficiently and we will more than likely return next year for another vehicle. Thank you for making this process so easy. Kelli and Gerald BaileyKeller

losvigo

Aug 31, 2014

I bought my Mazda3 here, Darren Mitchell was my salesman and he was great, didn't feel pushy at all and was really helpful. Thanks for everything!

Chase M

Aug 11, 2014

Our salesperson was Brad. My wife and I purchased a Mazda3 Hatchback. He was great! Very knowledgeable and personable. He stayed 3.5 hours after closing to help us get the car we wanted. Low pressure sales approach which is hard to find in this business. I would recommend to anyone. It was a great experience!

cmpascale

Jul 31, 2014

Ed Ruiz, Internet Sales Manager, gave me a great price and delivered an even better buying experience. I purchased a 2015 CX-5 Touring in Soul Red yesterday at the lowest bid I received from DFW area dealers. Hiley Mazda in Hurst lived up to every commitment and they were completely transparent through the entire purchase process. Love the CX-5 and pleased to recommend Ed and Hiley Mazda Hurst.

jpperez14

Jul 27, 2014

Went in just to test drive the Mazda CX-5 to see if me and my wife liked the vehicle. Darren walked out and spoke with us briefly, he then went got the keys for the vehicle so we could test drive. While driving around the vehicle he was very informative about the vehicle and showed us the different features and things that we never knew you could do with the vehicle such as the features for icy roads, etc. While negotiating, Darren worked to do all he could to get us down to where we wanted. Joe (finance) also talked and tried to get it where we needed. We requested to have time to think about the decision and make sure its something we could afford and something that we wanted. We came back the next day, we spoke with Derrick (Darren wasn't available) and they worked and got the price down to where we wanted within 15 minutes. We are extremely happy with the vehicle and the service they gave us. Very Friendly, Fast, Straight to the point, understanding, and far better than any where else we have been!

blowe615

Jul 18, 2014

I had a great experience with Edward at Hiley Mazda. I knew exactly what car I wanted and he was able to track it down and had it ready for me when I showed up to the dealership. All I had to do was sign my paperwork. It was very quick and stress free. Edward was very friendly and personable and I really enjoyed working with him.

firsttimebuyer43

Jul 8, 2014

Worked with Derrick in Sales and Jacob in financing to get exactly the car I wanted. I was a nervous, first-time car buyer and they made it very comfortable and easy. Would highly recommend.

kittysprinkles

Jun 30, 2014

I bought a Mazda CX5 from Edward last month and I could not be happier with my purchase experience and with my new Mazda. Edward made my purchase quick and painless. This is the first time I was able to go in and walk out with my new car in less than 4 hours. I will be a lifetime customer of Edward's and of Mazda.

texasnative

Jan 15, 2014

I worked with Richard by email to find a new Mazda 6. They didn't have the color I was looking for but were able to locate one quickly. There was no pressure to buy and I got a good deal that was almost haggle-free. The longest part of the transaction was waiting for one of the finance people to become available as they were both very busy. I would definitely recommend this salesman and the dealership.

Sutchell

Jan 12, 2014

All I dealt with we're very helpful. Got the exact car I wanted and paid less than I expected. Never felt pressure to buy and they stayed late to finish the deal. I would recommend them highly.

DTinTN

Dec 21, 2013

I worked with Richard by email to purchase my wife's new Miata MX-5. He never pressured me to buy a car I didn't want. I told hem the car I wanted and what the payments had to be and he made it happen. I was in and out under 1.5 hrs. He even went out of the way to drive the car to the place where I am staying while I am in Texas on business. I wish that every car dealership in TN had someone like Richard working for them. I definitely recommend this salesman and the dealership highly!

pjtuff

Nov 27, 2013

I gave a very low rating to Hiley Mazda for several reasons - I bought a car and paid cash in full. Two weeks later, I hadn't received in regards to picking up tags, so I gave the dealership a call. They said they did not have them. The next day, I received a phone call in which I was told there was a mistake and I owed another $780+. I would have to pay it or the dealership would hold my registration. Since I had my receipt for full payment, I waited for 3-4 weeks. I had asked them not to call me at my employment and they harassed me, calling me over and over during work hrs. Meanwhile, I called each week asking about my registration etc.,. It was never there. No one could tell me what happened to it. I saw that they were holding it for more money. I called and asked how much the exact amt. they wanted me to pay. The manager I talked with pulled my paperwork and went over it. He said I did not owe anything. I asked if he was sure and explained someone had called and told me otherwise. He assured me it was paid in full. When the expiration date came and went, I called several times asking about registration. Finally, someone told me I had to come in and pay the $780. I went to the dealership to talk to the General Manager. I told him I would pay if he would : Provide me with 2 keys that I could push the button to open the doors, trunk... I didn't get one when I purchased the car. Also, a tank of gas. I had to purchase gas when I test drove the vehicle and it was on empty when I purchased it and drove off the lot. It was the worst buying experience I have ever encountered. Since Sept., an employee told me that the people involved were fired. I think there are some unethical business practices are going on there and urge anyone dealing with this dealership to be very careful. PS Never got the keys I asked for.

Emma Velazquez

Nov 16, 2013

Here is a tip, don't use Hiley Mazda of Hurst....unless you enjoy being talked down to even though you are a customer. They are quick to have a cover up story about how they are at fault until they realize you have just caught them in another lie,then they just come up with an even more ridiculous lie. Single women especially don't go in there by yourself or record everything being said. I can talk about the specifics since legal action is taking place do to their negligence.

Emmarx8

Nov 16, 2013

Don't use Hiley Mazda unless you enjoy being talked down to even though you are a customer. They are quick to have a cover up story about how they are at fault until they realize you have just caught them in another lie,then they just come up with an even more ridiculous lie. Single women especially don't go in there by yourself or record everything being said. I can talk about the specifics since legal action is taking place do to their negligence.

wkdranger

Sep 30, 2013

Avoid this dealership at all costs. Salesman Mike Schumann was very deceptive and fraudulent when it came to pricing. He knew full well what my expectations were on pricing and on the vehicle we were looking for. After spending the evening with him and continuing to talk about the discounts we expected, he finally said, "By the way, the discounts we talked about won't apply." We were confused and astounded. Once again I am reminded why car dealers have such a sleazy reputation.I called to complain to his manager, Seth, and all he did was make excuses for him and argue with me. Unbelievable! How do these guys ever sell a car? I feel very sorry for the people they are able to intimidate into buying cars they can't afford or don't want.Go somewhere else!

JustMe2

Sep 27, 2013

Our experience Jeff Jaramillo at Hiley Mazda was wonderful! I can honestly say that I have never before been able to say that about a car buying experience. Usually I would say buying a car is about as much fun as filing my income tax or having cavities filled but this time it was truly a pleasure. We found the car listed online and then contacted Jeff, he texted, called and emailed me so that I could pick whatever method I wished to communicate. When I decided to text him back he handled everything for me in the most convenient way. We were able to work out the particulars via text and over the phone and I was able to buy my car the same day. Including the test drive, we were only at the dealership for an hour and a half. Jeff and the guys had out out of there in record time! I would definitely buy here again. It was no hassle and best of all no pressure and we went home with exactly what we wanted. Thanks Jeff Jaramillo!

Satisfied

Aug 30, 2013

Luke Thurman was very helpful in getting me a vehicle that I love. When the used car I had looked at online turned out not to be what I wanted, he got me in a new vehicle for almost the same base price. He was very easy to work with, not pushy like most car salesmen, and I actually enjoyed the experience, which I usually don't, so that is saying a lot! I still don't like the pushy people who come in after that to try to sell you extra warranty and extra this and that, but I guess that is unavoidable. I cannot remember the name of the new guy who helped us with the actual payment, but he was very nice, too, and did a great job of making us feel relaxed and good about the purchase.

bobby8479

Aug 27, 2013

I bought a 2007 Ford Mustang Roush. The vehicle has had problems the entire time I had it. Of course, the $1800 warranty I bought is worthless. I decided to trade the vehicle in and guess what. The vehicle has been in an accident. Hiley Mazda did not disclose that information to me. Now, I am in a vehicle that is worth about half of what I paid. I have tried to contact the dealership and they will not respond. Thankfully the State of Texas protects the buyer and I have contacted an attorney. DO NOT BUY FROM THIS DEALERSHIP.

jake

Jul 11, 2013

Andrew and his team were absolutely GREAT!! From knowing about their Used inventory, to their helpful service. They were wonderful to deal with!

dtnproman

Jun 21, 2013

An outstanding car buying experience! Friendly, knowledgable, professional, respectful. Easy negotiation. Fast financing. Car ready for delivery as soon as I signed off on the paperwork. Follow up calls to be sure I am completely satisfied. A great deal on a great car! Seth and Jacob are like the Dynamic Duo!

sephiroth9393

May 3, 2013

Great dealership and great experience. I knew what I wanted, negotiated a price, and was in and out in about two hours after some email traffic. Put it to you this way...I never get online to leave a good review...never. Like everyone else displeasure motivates me to tell people about an experience more than someone doing what I think should be natural. My experience with Rich Longworth was so easy and painless that I've been telling other people and bragging about the price I received. Even the communication through email was more pleasant than what I had received from other dealerships in the area. I highly recommend Hiley :). They seem to be the only ones in the DFW area willing to make a sale for the sake of making a sale, rather than wait until the end of the month when they need it.

Denise12345

Feb 2, 2013

Very friendly and inviting they explained every thing in detail! They worked well with us and got us top dollar for my trade in and I was able to get my first new car at a really great rate.

hpstevens2002

Oct 28, 2012

My experience at Hiley Mazda Hurst was excellent thanks to Jacob Bass and Daniel Cantu..One of the best new car buying experiences for me..Period..Beat a west FW Mazda dealer by over $2300 on the exact same car.. John Gay, finance, also excellent..However, I should only need to say no one time to buying an extended warranty..This was not the case..Minor irritation.. My wife loves her CX-5..More later on the car and service..

09ssmith

Oct 17, 2012

We've had nothing but a wonderful experience here! My boyfriend and I are a younger couple and they were the only dealership that we've had a positive ending result with! They did everything in their power to make sure that we were satisfied with the car we bought. While we were waiting on the paperwork to be completed they were always checking on us and making sure we didn't need anything and we were comfortable. They explained all the features in the car and didn't hide anything from us. They were 100% honest with us about everything, we will be using this dealership from now on!

moizhb

Sep 29, 2012

I knew which car I wanted. Just had to work out the numbers and it was done pretty quick. I did not get the number I wanted but I liked the service so what the hell..While I am writing this I am very satisfied with the service provided by Kelso and Tham. Although, it hasn't been too long since I bought the car.

sgarzai

Aug 29, 2012

I bought a Mazda3 last march 2012, I had an excellent service and I got the price I was looking for, Chris is an excellent sales guy, everything was perfect until I met Joe the financing guy, during the loan rates and extended warranty discussion, Joe told me he's going to give me some "FREE" services like maintenance for 1 year and Shield protection, after I went home I found out that all the "FREE" additions were charged in the car final price, I was totally disappointed and I decided not to buy anymore from this dealer. I just bought a Honda Accord this month at McDavid of Frisco and I'm really happy with my buying experience, so far much better that Mazda Hurst.

Trinayan

Aug 26, 2012

I bought a MAzda3 from this dealer: they first gave a quote, and while I was waiting I called and got other quotes from other dealers, adn they were willing to match the lowest quote.

homerfrias

Jul 30, 2012

I had a wonderful experience with Hiley Mazda. Customer service was excellent, and car prices were even better. From the moment I arrived I was greeted with friendly and fast customer service. They helped me find a car that really fit my needs. Ultimately the car that I choose was perfect for me and i couldn't have picked a better car without such a great staff.

milt8570

Jul 26, 2012

The Internet Manager Tam Phan says one thing and then does something else...he is miss leading in the way he sales car and would not buy another one from him. You need to double check all the figures he's showing you he'll direct your attention to what he wants you to see without telling you the truth. DOUBLE CHECK EVERYTHING HE SAYS.....

kathydeaf

Jul 20, 2012

My car buying experience was not so bad. Kelso was great in listening to what I wanted and pointing out the features that I would like. He knew I didn't like long drawn out sales pitches so he kept his focused and tailored for me. Great guy! Joe was quick on the money end. He explained everything.I LOVE my new Mazda 3!

BRKEN HERT

Jul 16, 2012

THE sales named Darrren was a great guy! who worked very hard to get my deal done. But DO NOT! I REPEAT DO NOT BY ANY USED CARS FROM THESE GUYS EVER. TWO WEEKS AFTER I BOUGHT MY VEHICLE EVERYTHING BROKE DOWN ON IT. I TOOK IT BACK UP THERE AND THEY SAID YOU ARE ON YOUR OWN SORRY CHARLIE!! THE USED CARS SUCK UP THERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Nile Queen

Jun 23, 2012

I worked with both Richard Longworth and Mike Schumann at this dealership. I got a nice quote for one they had on the lot. And when I changed my mind, they did extra searching to find a Mazda 3 the way I wanted it and still gave me the same discout quoted for the one they had. They work at a great dealership.

Mschlegel44

Jun 22, 2012

Kelso was extremely quick at getting back with me. He was exceptionally honest and found exactly what I was looking for.The online website he recommended was user friendly. I highly recommend callingand booking an appointment with Kelso today!!! You will not bedisappointed with the customer service and Mazda vehicle you purchase.

Besdragonfly

Jun 21, 2012

This dealership goes above and beyond to make your buying experience a good one. Kelso and Mike did a good job of helping even after the sale to show me how to work all the buttons on my car :) I have to mention Glenn because he helped me to get CX5 I really wanted! He is a very knowledgeable sales person. The whole team Rocks! I recommend this dealership highly. Charlie should be proud of his employees. Happy employees equal happy customers. The finance manager was great got me a fantastic rate. Seems to be a well run"ship" the employees are having fun and make what would normally be a daunting task enjoyable. Best dealer I have worked with in many deals. Look forward to the next sale.

CHartley

Jun 9, 2012

Wonderful experience working with these guys. Really great price and very happy with the vehicle. Drove from Weatherford because of the price and the whole experience was worth it. I recommend Hiley Mazda, Kelsey Cagle and Mike Schumann.

fredricschultz

Apr 24, 2012

I like most people had already researched the internet and had a good idea of the value of my trade and the price of the 2012 Mazda 3 I was looking to purchase. My first stop was Hiley Mazda in (Arlington) because of its proximity to where I work. All was well until the the sales manager named Seth got involved. He gave me a good value for our trade, but he evidently enjoys playing the new car game ( he plays hardball) with the price of the new car. I gave him a chance to come back with a lower price and he stood his ground. I just walked out. My time is too valuable to play car games. The next morning checked my email and had an email from Mike Shumann at Hiley Mazda in (Hurst). The offer was for the same model and equipment of the Mazda 3 and was priced considerably less than his counterpart in Alington and a little lower than my research had suggested was fair. We drove to Hurst met with Mike and told him the our trade had already been appraised at the Arlington location he agreed to accept that appraisal. Absolutely NO car games at the Hurst location, the experience was pleasant and quick. We love our 2012 Mazda 3, we are Hiley satisfied :)! I don't know how the two dealerships with the same name can be so different .So, if you enjoy playing new car games Hiley Mazda in Arlington is your place. If not Hiley Mazda in Husrt is where you need to go! To be fair, we bought a Mazda Miata from the Arlington location years ago and it was a pleasant experience.

b.gaines

Apr 2, 2012

Mike Shoeman told me he would get me into a car and he made it happen. His customer service was above outstanding. He put us in the right car at a affordable price. I tell all my friends that if it is a mazda you want or just any used car. Go to Hiley mazda of Hurst and ask for Mike Shoeman. He will take real good care of you.Brian Gaines

Bella.Smith

Feb 26, 2012

Be ware that Hiley Mazda will screw you , i recently bought a car from here my experience was not so great. I had a trade in which i still owed money on they did a car fax and found that my car had had damage in the past that i was not aware of so they affored me way less than my pay off,(7000 pay off being 11600)saying they could not even sell the car in their dealer ship and that they would have to send it to an auction (making it seem as if my car was worth nothing.) They also started off with an extremely high interest rate with high payment and 4Grand down.( we origanlly planned on putting only 2Grand down, but they insisted they could not get us in the new car for 2 Grand but they could get us in the more expensive car for 2 Down) (this didnt make sense, how is it they can get you in the more expensive care with less down ) We drove home in the new car but hadnt signed all the paperwork. The next day we decided that we didnt want the deal ,( didnt seem right) being that the payment was extremely high and they offered 4500 less on my car than i owed. We took the car back and what do ya know they gave us 1500 more for my car (still 3 grand less than what my pay off was) and got us a lower interest rate by 60 dollars a month(payment) with only 2 grand down. This place with definitly screw you over.this is how ; I recently went back to sign one last paper and saw my old car there on the lot I was very curious of how much they were selling it for ( i was surprised to see in there because the salesmen said " We cant even sell your car on this lots bacause of the car fax , we will have to send it straight to auction" Well that was a huge lie , the car is for sell on their lot for 13690. They were very friendly up untill they sold the car. Then they said nothing to me not high how are you hows the new car etc... They are smart and know what they are doing and will try to get way more money out of you !!!

MrTantrum

Jan 31, 2012

I base my positive rating of my experience purchasing a pre-owned vehicle from Hiley Mazda on several levels:1. The vehicle - Impeccable quality/condition, modest but very nice selection of luxury & performance category vehicles (e.g. Mercedes, BMW, Lexus, Audi, etc.) in addition to wide variety of other choices.2. Pricing - Out of the gate aggressive pricing vs. competition for vehicle I was purchasing (2008 BMW 535i).3. Sales Agent - Honest, personable, low-pressure, knowlegable of sales process and vehicles. Also, not afraid to let me know when he didn't have an answer, but willing to quickly research and find out.4. Sales Process - Overall, reletively painless. While we did have some sticking points during the negotion phase, I felt that they team as a whole worked with me the as best they could and they were extremely respectful and non-condensending during the transaction. Also, during closing, while being offered extended warranties, service plans, etc. the finance rep performed his duties with respective pursuasiveness while at the same time knowing how to take "no" as an answer.5. Post Sale - Entire team was very appreciative of my business, addressed me by name, and overall truly appeared to enjoy what they do for a living. Also, excellent follow-up communications.

Diesel636

Jan 5, 2012

This was by far the best car buying experience I've ever had. Rich was very honest and informative. He was also more than willing to do his best to get us the best deal possible and to see that we were very satisfied with our purchase. I would definitely recommend this dealership to others and would go back to buy another vehicle when that time comes around again. Thank you Hiley Mazda and especially Rich Longworth for the best customer service ever.

rawtexas

Dec 29, 2011

Great car buying experience due in large part to my salesman, Rich Longworth. They didn't have the car in stock that I was looking for but tracked one down that was on a transport from California and headed their way 6 days before Christmas. The car arrived on the truck on Friday, Dec. 23rd. Rich was able to get the accessories I requested installed and have the car detailed and filled with gas in time for me to pick it up that afternoon!

melissa2112b

Dec 9, 2011

I would highly recommend this dealership to anyone in the market for a new or used car. The sales staff(David,and Rich) was very friendly and knowledgable. Chris in the finance department was able to help with all of my finance and warranty questions. I am very satisfied with the customer service as well as my new vehicle.

miscp

Nov 21, 2011

I was there to buy a used, non-Mazda car they had in stock. Unlike some other dealers in the DFW area, they honor their "Internet price" and don't try to lie their way out of letting you have the car and the deal you came for. From Rich in sales to Joe in financing, it was a good experience. Joe also beat my Capital One preapproved offer.

rbffan35

Oct 10, 2011

Rich took good care of us and end up him getting a new car at a good price . That is a second vehicle that we got from him. We highly recommend him and will go back to him. Jon dill

randeliz

Sep 16, 2011

The people at your dealership treated me with grace and dignity. All the staff was very professional. Both Chris and Jose were extremely helpful in my purchase of my new car.

bogey21

Aug 24, 2011

My salesman, Bob Spears was the best I have ever run into in over 40 years of buying cars. He actually took the time to listen to my needs and worked to satisfy them. Most salesmen I have dealt with in the past were too focused on what they wanted to sell me rather than listen to, and satisfy, my needs.

Sfrankie

Aug 24, 2011

I worked with Patrick via email one morning, and he made me a great deal I couldn't refuse. I myself, have never done the 'bargaining' part of buying a car, but he made it pain free, and got me a greet deal. Go drive to Hurst! They will take care of you!

mazda6111082

Aug 23, 2011

The staff at Hiley Mazda in Hurst were extremely nice and accomodating. I have never had such an easy car buying experience. The sales consultant was extremely knowledgeable about the vehicle and could even relate it to the previous car I owned. The fianance man was extremely easy to get along with as well. He made every effort to make sure I understood what I was getting into and make sure I was getting the best deal possible from the banking to the coverage.

jhendri01

Aug 22, 2011

Excellent experience. No hassles and no nonsense. Rich was extremely knowledgeable and professional. Chris (in finance) clearly explained options in a way that was very easy to understand. I'd definitely recommend them (and the dealership) to others seeking a car.

jlbrown6

Aug 22, 2011

I would recommend this dealership to anyone looking to purchase a Mazda. Compared to the other Mazda dealerships I went to, their salesman, Patrick, was up front in terms of their best pricing (no other dealership is as aggressive with their pricing) and did not come across as pushy. He made me feel comfortable and not pressured during my car-buying experience. Overall, they provided fantastic customer service, and as a first-time buyer, I had the best possible experience.

Amanda Demmer

Aug 3, 2011

I had driven past Hiley Mazda and saw the car I'd been looking for eight out front. I zipped in for a test drive and Richard Longworth helped me out. Everyone there was so friendly. I already had financing from my bank but Richard and Ralph gently talked me into looking at their financing and got me a much better rate! Thanks guys! Everyone loves my new car, especially me! Zoom-Zoom - here I come!

Louannerwin

Jul 25, 2011

I have given a 5 rating because this has been the best experience I have ever had!Sales person,Richard Longworth, was very knowledgeable about the car I was interested in and show me what I was looking for and not what you just had on the lot. I felt no press or rush to buy a car that day from anyone. The friendly, helpful and honest experience was enough for me to tell my family and friends to check out this dealership. I felt also, the price of the car was fair and financing was so easy.

sjw187

Jul 18, 2011

Great Dealership, not pushy or forceful. This is truley a professional dealership. I have not ever had a car payment so I was not very happy about car shopping. My salesman Rich L. was very instumental in my decision he was not pushy and he made my wife and I feel like he actually cared about our situation. The General Sales Manager and the Finance Manager were also very professional, I highly recommend this dealership and I will personally return when I need another vehicle. ThanksShalan Williams

showard

Jun 20, 2011

Jacob bent over backwards to get me the best price on my Mazda 3 I am very happy with my car and the deal that I got. I will recommend this dealer often.

stylgrl

Jun 20, 2011

Awesome experience I highly recommend this dealership from sales to finance to the GM what a great group and team. When you call in be sure to ask for Jacob or go online and request quote. We bought a Mazda 3 and we are thrilled!

B.Simons

Jun 17, 2011

Salesperson and Finance Manager, very nice and worked very well with us. I moved to Texas about six years ago, purchased my first Mazda five years ago and we will never buy any other vehicle. We love our Mazda and I like buying my cars from Hiley. They are always friendly and nice. We would have liked to bring the price down a little more, but they worked with us and got us 2 out of the three things that were most important and what we wanted... They listened and we drove home with a great deal! Thank you so much team at Hiley! The Simons Family :)

habibis65

Jun 13, 2011

I like Mazda cars and how they drive so when I was on the market for a used car, my choice was clear. I went to a different dealership and the process of buying this car was awful but it seems to be a great deal so I purchase the vehicle. Well, not even one moth went by that I have to take it in for work. The personnel at Hiley Mazda were quick and pleasant to talk to. They explain every procedure in detail and maintain communication with me at all time. Then another month went by and I have to bring the car back for a different reason, they work on my car, help me rent a car while they fixed mine and let me know when it was going to be ready. The service has been superb even that I didnt bought my car there. Now I know where to go to get my next car. Thank you Hiley Mazda for making a different in a market full of horrible stories, you are making a difference!

kachur

Jun 13, 2011

Stopped in to view a vehicle that had just come in on trade. Vehicle had not been cleaned/made ready for the lot, but they were nice enough to let me take a look at it and drive it anyway. Staff was so friendly and sincere that it made the decision to buy from Hiley that much easier. I received a great deal that was offered up front and there were absolutely no gimmicks; just an honest, straightforward sale. Thank you for your professionalism.

got-oit

May 21, 2011

We had been to three other dealerships, could not come to terms on trade-in and they were "playing games" with figures and being pushy. When we went to Hiley Mazda, they had the car we liked, the salesman ,Patrick, was knowledgeable, helpful, and got right to the point! He took our offer to Seth Boutin who countered our offer, but we were not that far apart. No pressure, no games, just good business. We upped our offer, they came down, and we reached a great deal.! SOLD. What a pleasure dealing with people who just did GREAT business. no messing around - just honest to goodness fair play. That is all we wanted, someone who wants to do business in an efficient, honest way and no game playing. A very refreshing experience. We would certainly recommend them and certainly be a return customer! Then, the signing of documents was efficient, they got all info correct, the car was prepped and ready to go. They assisted us with emptying our trade-in. and we were on our way. It was not an all day affair. As the salesman said - we are not a museum, we sell cars!! And they do it right!

matthaus82

Apr 7, 2011

They told me that they would be able to work with me and they kept their word. They were very friendly and great to work with (not too pushy) and made you fell at home. They gave me top dollar for my trade-in. The dealership was very clean and easy to get too.

donnalove81

Mar 8, 2011

He was very polite and friendly and very smart in the information that he told me, all of the people there was very nice. And i thank them all for there hard work.And yes i would have my friends and coworkers,familymembers,to come and visit Hurst M

xwraysmith

Feb 22, 2011

Everyone in the entire dealership was warm and friendly. Mara was on the phone with us and for us for several hours one night. The sales manager went out of his way to help Mara help us get the car we wanted. Sean spent an unhurried hour going over the car with us, showing us all the bells and whistles and explaining how everything worked. We felt mightily familiar with our new car hen we left the dealership.

laurenashl3y

Jan 31, 2011

I can not say enough great things about my experience here!! The entire staff was very friendly & not pushy at all. They also really worked with us to find a car that would fit into my budget!! (Being a college student, I can't afford a big monthly payment!)Unlike other dealerships, they didn't pressure me into stretching my budget and even advised me on how I could make my payments lower every month...I believe their finance office ran 3 or 4 different sets of downpayment/monthly payment combinations before we found one that really worked for me!I really respect the way they run their dealership & am recommending them to all of my friends! I will definitely be back there to purchase my next car!

aknowles66

Jan 3, 2011

Test drove a vehicle at another dealership but was quoted a better price at Hiley. When I got to the dealership, the car I was quoted a price on was sold. I was given the option to purchase another vehicle with more features, but at the same price quoted on the one that sold. Of course I took the offer. Both Aaron and Doug were professional, courteous and accomodating. Very good experience.

Mazda2Sport

Dec 28, 2010

Hiley Mazda provided me with an overall great new car buying experience. All were exceptionally professional, indulging, technologically advanced and friendly. The Dealership provided me with outstanding quality of service through the whole experience.From the very start with my internet research I was impressed with the quality of the website. This experience continued with the phone contact where Scott Landua expressed a genuine interest in me and my endeavour. The negotiations were always professional while Scott and Melvin were always engaging.I travelled over 600 miles from El Paso, Texas to Hiley Mazda of Hurst. I would do it again based on the manner the people at Hiley Mazda treated me.

zackywack

Dec 22, 2010

This was a standard auto purchase. My only concern was the way the finance guy worked with us. His practice of giving us a monthly payment then explaining all the add-ons he included was very dis-honest. I would have appreciated it if he was up-front, gave us the APR on the credit, then discussed what we could include for warranties and the cost of them.

divamuzic

Dec 10, 2010

I filled out some info. online for a vehicle (around 11:00 am), and within minutes, Aaron (online sales) gave me a call. His demeanor was very energetic, friendly, and determined. I filled out the loan application on-line as Aaron recommended. Aaron also asked when would it be convenient for my husband and I to come by and look at the inventory. I was at work but my husband would be off work soon and could go. My husband went, asked for Aaron, and by the time I got off work (at 6:30 pm), my husband had been informed of all needed information to make a decision and seal the deal. By the time I arrived at the dealership, I had been approved for financing, made a final decision on the vehicle i wanted, did a test drive, and within 20 minutes, I was done signing all my paperwork etc. Moreover, the finance company included a 5 year/100,000 mile warranty for a very good price. This is the best car buying experience I have had in my life, thanks to Aaron and Jack, and the rest of the friendly staff at Hiley Mazda of Hurst.

MBarth

Dec 4, 2010

Working with Nic Zaha, I did not feel as though a "salesman" was trying to sell me on a new vehicle. Nic was there to help me along the process and kept me informed with several different options. It was a pleasure to work with Nic and the Hiley Mazda Team. This was the first time I had ever leased a vehicle and the entire process was a pleasurable experience. Nic was very patient with answering all of my questions and concerns and was also just as motivated to get me the deal that I wanted and not the deal that he wanted me to have. If you are looking for a Mazda or even if your not sure, stop into Hiley Mazda Hurst and look up Nic Zaha and let him assist you. You will have just as pleasurable of an experience "buying" your new car as you will driving your new car.Thank You Nic and the Hiley Mazda Team!

smaranto

Nov 16, 2010

I was looking for a new car and new I liked the Mazda CX7. I had previously looked at the Mazda before I purchased my last car. I never completely loved the car I purchased and in my mind I kept coming back to the Mazda. The opportunity presented itself for me to look at new cars again. I had decided to again drive the Mazda and I also wanted to drive a Volkswagen. My husband and I decided to drive over to the Mazda dealership one night after it closed. We arrived just as the dealership was closing and we parked and walked in the lot to just look at the sticker prices on the cars in the lot without interacting with any employees. While all the employees were trying to get out of there as quickly as possible, Aaron Rocamontes walked over to us and asked if we needed any assistance. We advised we were in the early stages of looking for a new car. He briefly walked over and showed us a few of the CX7's and gave us his card. He asked when we would be able to come back and look in more detail. We told him Saturday morning and scheduled an appointment. Saturday morning we made plans to go to the Mazda dealership and then to the Volkswagen dealership. We arrived at Hiley around 11 a.m. We drove a couple of different CX7s and then looked a a CX9. Of course I fell in love with the CX9, however I wanted to drive the Volkswagen before I decided on a car. Well....Aaron and Melvin made us such an awesome offer on the CX9 that we COULD not leave to drive the Volkswagen. It would have been crazy to turn down the car that I loved to go and drive a car I knew nothing about! So I am the proud owner of the new CX9 and I felt like both Aaron and Melvin were wonderful people to work with.

sdbhinton17

Nov 10, 2010

From the moment I walked into the door to the time I pickep up my vehicle, I received the most professional, upfront, patient, understanding courtesy for my situation. Not only did Evan keep me in the loop the entire time, but Janelle contacted me in his sted to answer my questions. At one point, Evan even went back to work to call & update me. The mechanic & Evan both explained to me what repairs were needed & why they were needed. The gentlemen in the waiting area also took time out to talk with me & let me speak with the to kill time in waiting. Also, my car came back to me cleaner than it went in the shop. Evan spent a lot of time going back in forth with the Warranty comapany to make sure all the I's were dotted & the T's were crossed. Everytime he found out anything or had contact with the warranty co, he called me to discuss. He was very patient. I say that because I know that I am pushy, impatient and stress out over high repairs such as these. He allowed me to talk as long as I needed to & ask him as many questions that I needed too as well. If I were not moving out of state this weekend, I would not go anywhere else other than this service shop for any of my Mazda needs. In saying that, Evan made sure that I was able to get my car back sooner than later so that I can move forward with our move out of state. When I came to pick up my car, Wade spoke with me while Evan got the bill ready and he helped me realize my key wasn't turned all the way off which is why for a brief moment, the alarm wouldn't work. I feel that they went above & beyond to ensure my satisfaction. I have been in customer service for over 14 years. This place impressed me.

bluepr5

Oct 30, 2010

He helped by responding to an email that i had sent to Hiley, by calling me.He was helpful by asking questions to my situation with my car.He greeted me promptly when i arrived for my appointment.He updated me on the results of Hiley's tech's findings.He kept me informed on the status of my car.He explained clearly the work that was done on my car.He created a good repore with me as a new customer.I will return to Hiley Mazda of Hurst, for all my future auto care needs

texasbums

Oct 29, 2010

We got a fair price for our trade and a great price on the new Mazda5. Billy is friendly and helpful. He and the team made the experience quick and easy. I have bought, sold, and traded MANY vehicles in my 25 years of driving, and Hiley Mazda exceeded my expectations when compared to all the other dealerships. Nice job!

mwalter2

Oct 26, 2010

We purchased a used vehicle through the internet from Billy. He was awesome to work with. Very friendly and not pushy. Had great knowledge of all vehicles. We intended to buy new however couldn't pass up an incredible offer on a clean, fully loaded used vehicle. He was patient while we made a decision, answered every questions we had. I would definately recommend buying here!

2diana11

Oct 24, 2010

I have bought many vehicles in the past, and my experience with Hiley Mazda was by far the best I have ever had. The staff was friendly and fun to work with. They were very patient with me, even though I was very difficult at times. My salesman Aaron went the extra mile to make sure I was satisfied,and even helped me clean out my very messy trade-in. I recommend Hiley Mazda to anyone who is looking to make a car purchase. They are the best.A very happy customer!

cindyborbolla

Oct 23, 2010

I was desperate for a new car and was not sure if I would be able to afford one, but with the great teamwork of Melvin Smith (Sales Manager) and Billy Burleson (Internet Manager) they made buying a car from HILEY MAZDA OF HURST an overall "GREAT EXPERIENCE"!!!! They did not waste my time, they listened to what my needs were and what I could afford and they were able to accomadate me in less than 2 hours and I had a new car which I love. I will reccommend this dealership to anyone who is seeking a new car. They also added some extra incentives to the purchase of my new car which made it easier for me to decide this is what I want do dO. Thank you Hiley Mazda of Hurst for a jobe well DONE!!!! Someday there will be a Melvin Smith Mazda dealership and I know it will provide nothing but EXCELLENCE in Customer Service.Thank you,Cindy Borbolla

CWIL1949

Oct 19, 2010

WAS A PREVIOUS AUTO PURCHASER THERE. THEY APPEARED SYMPATHETIC TO MY CONCERNS ABOUT ADDITIONAL EXPENSIVE REPAIRS ON MY PREVIOUS CAR.I'D SPENT A LOT OF MONEY ON MAJOR REPAIR 14 MOS. EARLIER.IN LESS THAN 3 HOURS.I WAS DRIVING A NEW VECHILE. I WAS VERY APPRECIATIVE OF THEIR EFFORT.

jojodaniel

Oct 19, 2010

Though I visited many other dealers of Mazda, I have dicided to buy the car from Hiley Mazda of Hurst only because of Mr. Scott Landua's dealings with me. It is really to be appreciated. He had the PMA - Positive Mental Attitude by which he could attract me to buy the car from him. I wish Hiley Mazda of Hurst to get more sales people like Mr. Scott who possess the real sales techniques.I wish him all success in his future endeavours.

naagvaaj

Sep 21, 2010

While I was there Evan kept me up to date with the status of my repair, he also gave me accurate pricing for my repair. You don't get that kind of a service too often. Most of the time you wait and wait until the work is finally finished. He even had fresh coffee made for me.

mclover

Sep 18, 2010

This is the second Miata I've bought from this dealer. They've been prompt, courteous and efficient in the two and a half years I've dealt with them. My payments and A.P.R. were lowered after trading in a two year old Miata and I got more features on the 2010. The paperwork was handled quickly and the new car was ready when promised and I was on my way to work with no hassles. Truly a unique experience.

tomwill123

Sep 8, 2010

I recently bought a Mazda 3 from this dealership, and I had the greatest customer experience that I have ever had buying a car. Aaron, in particular, was very helpful in aiding my purchase. He gave me detailed information on the vehicles that I looked at; he showed me my options and I was able to make a solid decision on which vehicle was right for me.

David_Grubbs

Sep 5, 2010

I spent three days researching the Mazda 3 isport and was prepared to wait a few weeks or to drive up to 500 miles for the right car at the right price. After calling six Mazda dealerships in the DFW/North Texas area for quotes, Hiley beat all the other dealers by $750. They didnt have the exact car I wanted on their lot at the time I called but had it delivered within four hours of my request. The next morning I took the car for a test drive, loved it, and finished all the paperwork within 45 minutes without any hassle. Great experience and highly recommend to anyone looking for a Mazda. Mike, Melvin, and Julianna are great!

mymazda

Aug 29, 2010

I was truly impressed by the experience I had at Hiley Mazda from my salesman Jeff. He gave me a very fair price upfront without me having to get pressure from the manager. The Manager even took the time to thank me for my business and even recommended that I go on Dealerrater which I never heard of until then. I sent my sister the following week and she got the same great price as myself. I work for Lockheed Martin and I posted Jeff's information on the company bulletin board in hopes that my fellow workers will buy from him if they are wanting a Mazda. Absolutely Happy Mazda Owner!!!

ch12

Jun 3, 2010

Review withdrawn pending the outcome of the service performed on my vehicle. My initial review was not a good one based on conversations with the service department, but I have decided to take a wait and see attitude before writing a poor performance review.

CThrasher

May 27, 2010

I just bought a CX-7 from Hiley Mazda in Hurst, the second car I have purchased or leased from them. I love it and I love this dealership. Jeff was our salesman and he was straight-forward, patient, and answered all our questions directly and honestly. Their finance guy (I'm sorry that I cannot remember his name) was professional, friendly and very efficient. Brant and the rest of the service department, are always at the top of their game. The buying experience was excellent (and fun!), and I wholeheartedly recommend the team at Hiley Mazda Hurst.

hattrick65

Mar 8, 2010

I own a beautiful Mazda Millenia S and ask anyone who knows about the Miller Cycle engine(supercharger)that it requires first hand technical experience to service it. I am somewhat of a car enthusiast and therefore have high expectations about the level of service one should expect from a reputable dealer and it's service department. If your shop isn't orderly, clean and/or doesn't have the latest diagnostic equipment...then I have no confidence in the shop's technicians.I have been taking my car to Hiley Mazda for about 4yrs now and the only service manager I even talk to there is Brant Peterson. Now, that is not a reflection of my experience with some of the other service managers that work there...it's just I have the utmost confidence in Brant as it relates to his excellent technical knowledge and the professional treatment he and his staff provide me even in difficult situations.Now, Mark is currently the only technician I have given the permission to even open the hood of my car. His extensive knowledge and technical skill always seem to be right on the money whenever my car needs a precise diagnosis. These two men are the very reason that Hiley Mazda of Hurst continue to service my Millenia and I believe they represent the very best assists this dealership enjoys!J. Pecen

landryh

Jan 29, 2010

Bought a 2010 Mazda 6 I Sport a few days back. Tom Fred was my sales representative. Tom was very patient with me. I had not purchased a car in many years. With the current economy I was very cautious in my search. While other sales people lost patience with me Tom was always understanding of my concerns. He answered all my questions, made me feel at home, took care of me much better than I expected. From Tom, to his manager, to the gentlemen who took my check it was a top notch experience from beginning to end. Now that I have made a short story long, make it easy on yourself. Go to Hiley of Hurst and ask for Tom. The rest will be easy. Sorry this ended up sounding like an ad. It just worked out that way.P.S. Take the test drive---it's well worth it!!!!!!!!!

rdguerra

Jan 21, 2010

My car required some serious suspension service. Service department personnel were very attentive to service issues and scheduled maintenance issues. Problem was resolved through extended warranty agreement. These service professionals went the extra mile to contact extended warranty provider and make arrangements for car rentals and repair approvals at a minumum of involvement from car owner.

mprovenz

Dec 4, 2009

I recently bought a used vehicle from Hiley. This was the third dealership i visited, after having pretty horrible experiences elsewhere. Their customer service was the best I've gotten from any dealership. I was greeted immediately when I arrived and my salesperson was courteous. Phone calls were returned in a pretty timely fashion, and all of my questions were answered. I didn't feel any excessive pressures into buying something I didn't want or need. My RX-8 was exactly as promised, in great condition. I plan on returning to the dealership for all of my service needs. I am completely happy with my experience at Hiley, and highly recommend this dealership to all of my friends!

dumbfounded

May 8, 2007

First they tried to sell me a hail damaged car with promises of repairing it. When I object they try to offer me a minimal discount . They were advertising on 102.1 that if you buy a Mazda 3 or 6 you get a free GPS system. It was in the promotion period and and not offered to me and after 24 hours I made a call about this promotion. They do not return calls and after numerous promises by Jack, and Phillip Enby I eventually got a rude reply after two weeks after the first call that will not honor the offer.Why I bought a second Mazda after my Mazda 2005 with 61000 miles on the clock now needs a new engine , I dont know!Be careful dealing with this dealership as well as Mazda as a whole. They dont return calls and is definitely not for "picky people" My take on this episode is that they have questionable and unethical business practises. Mazda's reliability on their Mazda 6 is also questionable. Read consumer reviews on their Duratec engines in Mazda forums, before you buy one.... It is scary!