Used Cars for Sale at Hoffman Toyota in Simsbury, CT

jf

Nov 21, 2016

I've been leasing and purchasing cars with Hoffman Toyota/Honda for almost twenty years, and Michael Fuhr is the finest employee I've dealt with. He goes above and beyond, takes extra time to explain things, and does so in the most professional manner. He is a big reason why I continue to buy/service my cars at Hoffman.

lou_aiello

Nov 20, 2016

The getting know my car and only have repairs done need at this time and knowledge of needs in the future. Gives me clarity and helps me with care for my car.

GARY_LEE_LAPLANTE

Nov 18, 2016

Completely unexpectedly surprised by the value given to the customer service experience ... Dab Savoia is Excellent !!! ............... Please continue the fine efforts to be such a fantastic dealership !!!

SILVER_DAVID

Nov 18, 2016

Prior to purchasing the Toyota Camry we had taken our Toyota Sienna in for servicing. I have always been able to schedule appointments that fit into our working schedule and truly have a confidence in bringing our car into be serviced at Hoffman. Additionally our service manager, Mike Fitzgerald was instrumental in assisting our purchase of our Camry.

TSerbowski

Nov 18, 2016

I have been brining my car to Toyota service for everything from oil changes to major issues on my 2007 car. Brian Rizzo has done all of the work. He is the best mechanic! He explains everything to me. Mike Fitzgerald is a terrific service advisor. I am so happy with this department! I have recommended Toyota service to all of my friends!

Burke

Nov 17, 2016

They were conscious of my time explained the repairs needed and kept me up to date on progress. Will not go anywhere else. Excellent job!

GLENN

Nov 16, 2016

Another great experience at Hoffman Toyota, second time around was even better than the first. Quick and prompt service, at a fair price. Hard to beat!

ZELLENE

Nov 14, 2016

Patrick Pantalone sold me a 2016 Corolla. I was pleased with his knowledge and he was very friendly. I would recommend him to a friend.

jwbuckley

Nov 11, 2016

Although I live about a mile away from where I bought my Prius, I traveled almost an hour to have my recent safety recall done at Hoffman in Sismsbury. The work was done, a nice neat job, almost an hour ahead of the projected time. (I had waited for the car.) Only negative I can think of is the recommended extra services "I need", that are not called out in the owners maintenance manual. But all the dealers do this.

Luke T

Nov 11, 2016

I've now bought 4 vehicles at Hoffman and since my first purchase, I have always requested salesman John Oulundsen to take care of my purchase. He makes the process easier and he's enjoyable to deal with. I hope he never retires.Jamal Alkatib has also been great to deal with as far as financing on my latest two purchases.

MAP

Nov 11, 2016

Between Ednei, Elena and Jim I had a great experience with this dealership. I got just the truck I wanted and am very happy with the purchase.

RYANG

Nov 11, 2016

Very happy with the staff at Hoffman's. John was knowledgeable and friendly. Made the sale easy on me. The car had a couple small dents in it that the detailing staff made look just about like new when I picked it up which was a pleasant surprise. All in all I would definitely buy from Hoffman's again and will recommend to friends and family.

ASZOTKA511

Nov 10, 2016

I brought my car in for an interior detailing and was told it would take 4 hours and would have to be left over night. I left my car and was waiting for them to call and tell me it was finished, but 24 hrs later they still hadn't called me. I called back 3 times and kept hearing different responses on if my car was finished or not. Finally I got the go ahead to come pick it up and as I got there they once again said it wasn't done. Luckily the man working there explained how the car just wasn't completely dry yet and as an apology could have the car delivered the next day once it was really done drying. I had this done and was thankful for this offer, but then once my car was delivered I discovered that my car still had dirt/grime all over the passenger side where the seatbelt is connected. I paid over $100 for this job and expected it to be completely clean for this price so I am unsatisfied with this job.

Curtis

Nov 10, 2016

I told them what I was looking for, what I could afford and they delivered. It was that simple and easy. They also worked out a great warranty for the vehicle. I was really impressed with the sales and finance department.

bgilesct

Nov 9, 2016

Took car in for a recall. Agreed to a world class inspection which is clearly dealer talk for charging big bucks to make up for the free recall work. It worked exactly as expected as I got a big bill for the work the inspection turned up. Then although the paperwork said the car had been cleaned up after interior work we found the interior was anything but clean. Excellent check in and check out as always.

FPRO71

Nov 9, 2016

I was pleased that jim listened to my concerns regarding my recent purchase and was willing to resolve them without question! I will continue to have serviced performed at the dealership!ThanksJim

BEVERLEY811

Nov 8, 2016

Julio who was pleased to work with us to move their truck off their lot is now very impatient because " I knew exactly what i paid for when I paid for the extra maintenance." It is interesting how people pretend when they need your services but once they believe everything is going well, that they do not need your support, how they show their true colors. I thought that the maintenance was complimentary until their loan was paid off. How silly of me when in fact they did add that money to my loan and they received all their monies up front so they couldn't care less what happens to the truck now.

LOISMILLS

Nov 8, 2016

We recently purchased a brand new Toyota Tacoma from the best: Hoffman Toyota. They met all of our needs and continue to treat us with respect and they go out of their way to do so. They are the best!!!

NRPG100

Nov 4, 2016

The issues I had with my newly purchased certified Toyota Venza were correctedby Kathy Skiba & Mike Fitzgerald, I am very pleased.Mike was excellent to work with, I will be returning for service in the future.

Nikki

Oct 31, 2016

I have been coming to Hoffman Toyota since I bought my very first car 20 years ago. And I have only had Toyotas (from Hoffman) ever since. And I have always been pleased with their service. I recently had a hitch put on, and they did an outstanding job. It looks fantastic. Also, Michael F. is one of the most helpful people I have ever met anywhere, let alone at Hoffman!

Damaris R

Oct 29, 2016

I had the pleasure of working with Mr. Jesus Roche who demonstrated knowledge and patience and made my experience a very pleasant one. I am impressed with the level of professionalism that I received from him and will definitely recommend him to friends and family.

ROVETON10439

Oct 25, 2016

First time doing serive at this dealership. As the title suggest All around good service. I will be doing most of my carsnare service here.

ASAKOSA

Oct 23, 2016

I was not looking forward to purchasing a car but I honestly can say Jose and the staff made my used car buying experience straightforward, low pressure, fair and a real pleasure. Communication, organization and follow-up were all seamless and everything was just as promised. They were also very fair on the trade in of my old car and gave me the true "trade in value" I was hoping for and compared to on-line. I highly recommend and plan on using in the future.

SMALTBY

Oct 22, 2016

Facing the possibility of a $5,000 repair to my Sienna, Daniel Savoia worked to ensure my warranty would cover the repair and found a loaner for me to use while my van was being repaired. He was calm and professional when I burst into tears at the thought of such an expensive repair, especially since I was unemployed. I very much appreciate his persistence and professionalism. I will definitely be returning for all my service needs.

WSLAVIN

Oct 22, 2016

I went in to have a few repairs and was greeted right away. Mike listened to all the things I needed done and he made sure all things where taken care of properly. When the suv was returned to me all the items seem to be great and running like new. I really appreciate how well things where taken care of and would highly recommend this dealership service department to everyone.

bdrnklaug

Oct 21, 2016

We traded in two cars and bought a certified Highlander from John Rossley. We were driving home in less than 4 hours. Their prices are great and John worked with us to get us out of there ASAP. Also the finance guy and general manager were very informative and not pushy.

DGARRY

Oct 21, 2016

Calledat 1:30 TO SCHEDULE SERVICE. Told to be there by 2:00 PM. Taken right in.Also requested check brakes and windshield wiper blades. The service was done promptly. The brake rotors needed replacement but were safe to drive with. The the car needed alignment and the tires were close to being bare but were still legal. The work provide was explained. Future work and costs were laid out clearly for me. I pleased with the service

CCRSCK

Oct 19, 2016

Service at Hoffman Toyota continues to be of the highest caliber. Staff is accommodating , professional and listens to your concerns.Thank you all for years of service, sales and continuity in client satisfaction.Camille Kilgore

GARY_LEE_LAPLANTE

Oct 19, 2016

I was amazed and overwhelmed with the professionalism and knowledge of Dan Savoia during my visit recently. He took the time and had the patience to counsel me and my wife on he qualities of the Hoffman Family and the benefits associated with establishing a life long relationship with the Hoffman dealership.We have longed for establishing a trusting and worry free bond with this type of dealership and left there after an 8 hour visit with such a strong feeling of satisfaction.Both Dan and James, Sales Manager represent Hoffman as if they were the owners of the company!!!Thank You Gary LaPlanteCell: (860) 806-2693

robingilmartin

Oct 19, 2016

Jose Rivera is amazing, just bought my second Prius from him at Hoffman. Really listens, no hard sale, super nice and gave me a great deal. Highly recommend the dealer and Jose in particular!

BAG0900

Oct 18, 2016

Excellent customer service. The staff makes me feel welcome. My sales associate, John, always greets me by name and is attentive to all my questions and requests.

JGENTILE0

Oct 18, 2016

Overall, happy with the service and service advisor (Dan), but the tech forgot to inspect my brakes and no one washed the car, as was always the case on prior visits.

Bsuly100

Oct 17, 2016

I bought a 2011 Prius a few months ago. Everyone has been very helpful. Specifically, Jeannette Garcia of the sales department and Ednie Lima whom I test drove the vehicle with had come through in helping me more than once when I had any issues with my vehicle. They were kind and very easy to get along with. My car has been in great condition since. Overall a very reasonable place to buy your next vehicle.

TIMTHEREALTOR

Oct 17, 2016

I Appreciated the quick service time. The service advisor said it would be about an hour and fifteen minutes for the 20k scheduled service. I was driving away In 40 minutes!

NRPG100

Oct 16, 2016

How would you feel if when you went for your first oil change at the dealer where you purchased your "Certified" Toyota three months prior and learned that the car had completely worn brakeswith a repair cost of $715. after driving only 4,000 highway miles??? Mileage at purchase was 24,775 although the Carfax and dealer listing stated that it had 23,558 miles. This happened to me at Hoffman Toyota after I purchased a 2014 Toyota Venza XLE in July 2016.After complaining about this issue the dealer elected to replace only the front brakesalthough the rear brakes only had one millimeter more surface. In addition I requested my tires be rotatedbut this wasn't done because the rear tires were worn and the front tires were new. I can safely say that I am the proud owner of a Toyota Certified vehicle from HoffmanToyota that is unsafe to drive after only three months and 4,000 miles.Thank you Hoffman for this experience, I won't be back!

Edge_2016

Oct 14, 2016

I brought my 2011 Toyota Camry Hybrid as a light was on for the inflation "system" on the car. They were able to fix it and work with my existing warranty (company) so our only cost was our deductible.

kellypascale

Oct 14, 2016

Always so friendly and always make sure I get the service I need. Everyone is so inviting always looking to help and to make sure I'm happy with the overall service and experience

Arianna62710

Oct 13, 2016

Jeannette Garcia was a great help found me exactly what I was looking for Im absolutely happy an great full overall service and experience was great.

dhzo

Oct 13, 2016

I have always had great respect and trust in Mike Fitzgerald. He is professional, knowledgeable, honest and works with me to explain what service I need and why. I never feel rushed and I feel confident that he addresses my needs and budget. He is such an asset to your company.Also, on Wednesday of this week, another fine, young man (sorry I forgot his name..Dan?) checked me in as Mike was with someone else. He was very professional, personable and customer oriented.

WALTERORELLANA1977

Oct 13, 2016

Professional people run the dealer and the will take care of you like they did to me.....thannk you hoffman toyota you are the best.

bobstern

Oct 10, 2016

After bringing my car in for an oil change, I complained of a noise coming from the AC fan. After further inspection, the technician found a large mouse nest next to my fan! After being told they were recommending $8000 in replacement parts the mice had destroyed, my service manager, Mike Fitzgerald took control and coordinated everything with my insurance company.What could have been a financial disaster, was handled seamlessly and professionally by Mike and my 2010 Preius looks like new!! I couldn't be happier !

STEVEPELLETIER

Oct 10, 2016

Like always amazing service. Very quick and fixed it right! Mike Fitzgerald is one of the best to deal with. Always willing to go the extra to make your experience as quick and nice as possible.

DANKPARADISE

Oct 8, 2016

Hoffman toyota was a great experience fir me. The service team lead by Mike Fitzgerald, offered the best service ive ever had at a dealership. I would definitely come back for more.

CENTENO_005

Oct 6, 2016

For the past 25 plus years of doing business with Hoffman, always been stress-free experience, Mike F always a pleasure dealing with and your waiting area very comfortable

WAYNEROGERMILLER

Oct 6, 2016

wires were chewed up and the fix new would have been close to 1k- attempted to work the problem and got it fixed without new parts- both mechanic and Keith were a great help- I was surprised having used my own mechanic for some time. Grateful for all the help- Thanks Wayne

PK1937

Oct 5, 2016

Friendly sales person, no pressure, I was pleasantly surprised how Ednei he made me feel like he provided me with the right car for the right price. Thank you Ednei!

BOB.ARCHER

Oct 4, 2016

We were very satisfied with the way things went. Patrick Pantalone was informative, and very agreeable to deal with.. I would go back to him in the future and certainly recommend him to my family and friends. Impressed as to how friendly everyone in the sales area were. Nice atmosphere in which to shop for a car

Acmartin

Oct 2, 2016

I've leased Toyota cars for nearly 20 years all over the country. This experience has definitely been the best I can ever remember. From the minute I first texted to the minute I finally drove drove off with not one, but two cars in less than 48 hours! The sales staff did everything in their power to make me feel like I was the only customer on the lot. Jose was a kind and professional sales manager, Jesus was an excellent salesman, and together they never pressured me into a leasing decision. Jamal, their finance professional, was totally dedicated to helping me find the right deal that would walk the line between the vehicle I would love, and the best deal available. These people did the impossible when it came to leasing not one but two Toyota vehicles. They made the experience enjoyable for me and my family. I can't thank them enough for their outstanding efforts! I even brought them cupcakes for their hard work! We plan on being lifetime customers!

RRJAMCDON

Oct 1, 2016

Very satisfied, everything done that I had gone for. The waiting area was very comfortable and clean. Cannot think of anything negative. Will definitely do service work again at Hoffman.

TIMRENY

Sep 30, 2016

Courteous, knowledgable, thorough service experience with detailed explanation of work recommended and done. Trusted my Service Advisor's (Asst Service Manager) judgement. Am a first time customer who just relocated from the Boston area.

GRAMPSMESS

Sep 29, 2016

Excellent and each person I met was very concerned with my concern. Very professional. The car wash was an unexpected bonus and very much appreciated.

LEEB45

Sep 29, 2016

had an issue with my brakes on my new car and Mike handled the problem with ease. Reassured me it would be covered under warranty! The job was completed quickly and was covered. I like the service department that Toyota offers here at Hoffman of Avon. All the people are knowledgeable and extremely helpful.

JENNOVERMAN

Sep 28, 2016

I was buying a new car for the first time in 12 years and was nervous about the process, especially being a woman shopping on my own. I lucked into getting Julio, who took me on a test drive and very patiently answered all my questions. I fully expected to be pressured after I left, while I was exploring other cars and options, but that didn't happen at all, and at the end of the day, was a major reason I went with Hoffman. I felt like I got a good deal on my trade-in, and got a good deal overall. Julio took the time to show me the car (a lot's changed in 12 years!) and I felt really comfortable with it when I drove off. I'd definitely come back to buy from Hoffman again -- hopefully sooner than 12 years from now!

Salim chaudhry

Sep 27, 2016

Larry did excellent job he went with all the details and he is very good salesman if I have to buy another car in the feature I will call Larry he is good guy.

MFRADETTE

Sep 22, 2016

The car was to have side molding which was not attached. There were no floor mats. I will be returning next week to have items installed. Disappointed.

09tacoma

Sep 21, 2016

Was very pleased with the service work I had done at Hoffman. Made an appointment, dropped off my Tacoma first thing in the morning, loaner waiting for me, quick in and out on my way. Tech was very knowledgeable about my problem, diagnosed and got me a quote to repair. Communication during the day was great, told me everything they needed to do and what it would cost. Let me know when it was done and I could pick it up. Picked up the truck, again quick in and out, two weeks later and no issues, problem solved ! Would definitely return if any work needed.

HOYERED

Sep 21, 2016

I was very pleased with my buying experience when I got my Toyota Highlander. Everyone was very polite, friendly and professional. This was a very good experience getting the vehicle that I wanted at a reasonable price without any hassle.

RUTH.TIMME

Sep 21, 2016

Everyone was polite...I got immediate attention from the man who waved me into the garage to Mike, who kept me abreast of the car's progress. They even cleaned the inside of my front windshield!

GRIFFIN2936FranandJack56

Sep 20, 2016

My car is a 2003 Corolla and I always have it serviced at Hoffman Toyota. If I wasn't satisfied with the service department I wouldn't have come there for 13 years. We have always bought or leased our cars from John Oulundsen.

Rich

Sep 20, 2016

Dan was very helpful in resolving my battery problem and all others involved top-notch and friendly.Great! Wonderfull customer service and cooperation and quick resolution.

TPZITO

Sep 19, 2016

For my very first experience in buying a vehicle from Hoffman Toyota Jose and Julio were fantastic to work with. We happen to be driving by on the weekend and spotted a beautiful Toyota Tacoma and a fantastic color in the back lot. We stopped in the next week to talk to Julio to look at the vehicle and to test drive it, loved in but wanted more extras. Julio introduce me to Jose who went above and beyond in finding the exact vehicle that I wanted, and he did! I am very happy with the entire experience and would highly recommend them and this dealership to anyone looking for a new or used vehicle. Jose introduced me to Zachary Hoffman who made me feel like I'm now part of the family.

BLEDAR AGASTRA

Sep 16, 2016

The best deal.experience.service and the willingness to satisfy me .very happy to recommend to all.got more for what i paid and appraised my trade way higher than all 6 dealer i saw before them...5 stars all the way

CHATTERJEEONLY

Sep 14, 2016

First Time at the Hoffman Toyota for servicing ! Excellent customer service by Mike DeAngelis! Good quality work ! Memorable experience ! Would love to come back for future servicing and will refer to others!

ROBERT7193

Sep 14, 2016

I brought my Lexus in for service and even though the Lexus dealership is at their other location is East Hartford, Mike in Toyota Service got the parts from Lexus and installed them for me in West Simsbury. The car was ready for me when I got out of work and the work was done flawlessly. They even cleaned my car!

HUECHINGPAN

Sep 12, 2016

Alway has Good customer service and very friendliness + good quality work! For so many years I have buying all my cars from Hoffman Toyota and Like Toyota's car's Trust there Quality!

syelevich

Sep 12, 2016

am a repeat customer that has enjoyed the relationship with this dealer. Been very satisfying from sales to service. My being notified when its time for service is great, however, the quick turn around means less waiting. I will be back.

Angel 2016

Sep 11, 2016

Jeannette Garcia and James fappiano were a great help they found me exactly what I was looking for, Jamal was absolutely amazing in finance, the overall service and experience was great.

rpdudas

Sep 10, 2016

Julio was the best and made sure that I Was taken care of with lighting speed.There was no high pressure like some dealers and he understood that I wanted to discusswith my wife. Once the decision was made he had my new vehicle a 2016 Toyota Highlander all set to goby the time I arrived. I Just had to spend 30 minutes taking care of credit application and otherpaperwork with the finance manager. I was out of there in no time and received a very gooddeal because I had shopped around.Please if your in the market for a Toyota please call Julio Sosa he's the best.Robert DudasSuffield, CT

Shayna

Sep 10, 2016

It was my first time at Hoffman Toyota, as I have had recent terrible experiences with my dealership of 7 years. I made my appointment online and received a confirmation email as well as a reminder for my visit. I was greeted by Mike who was a familiar face from my previous dealership. Service was timely and Mike kept me informed of the progress of my vehicle. I even took advantage of the many coupon offers the dealer had as well. The waiting area is comfortable and has many amenities- free WiFi, coffee, plenty of seating area, computers etc. I will be back for future service appointments!

johns1121

Sep 9, 2016

Courteous, professional, trustworthy sums up my continued use of dependable car service. I don't know how to better describe my long existing service support on my current and previous putchase and service of Mitchell sold family cars.

chris.dickinson

Sep 7, 2016

so booked online & yet again, no one has a record of it when I check in or what I've requested. There's clearly no feed from the system to the service advisors. Routine 80k checkup w/ oil change & tire rotation plus a recall for a door/window switch. All was good there, but they noticed I had a leaking rear diff which was because we had it changed at a Valvoline who didn't put original plug and a gasket on. so that required a full diff change. They also pointed out my right rear wheel bearing was going (which does make a high pitched whir at high speeds) -- they said it will make more & more noise but is safe to drive on. Also the water pump bearings are starting to wear which could go soon.

SKWESSELMAN

Sep 7, 2016

I was able to get a last minute oil change appointment on a holiday weekend. All staff I intreacted with were both friendly and professional.

bonsmith

Sep 6, 2016

Ednai made the new car purchase very easy. He gave special advice to my wife for a problem with gasoline usage in her Toyota. The new Prius is our fifth Toyota and we are very happy with them. Bon R. Smith

Capt28

Sep 5, 2016

I am very happy with my purchase. Jesus spent much time with me educating me about my choices and helping me to make the best decision to meet my needs.It was a positive experience!

Andrea

Sep 1, 2016

I had a wonderful experience at Hoffman Toyota .because of Jamal Alkatib . I have been buying Toyotas for 18 years at other dealerships , but I am now only a Hoffman customer . He went above and beyond to make sure I got the best deal and was happy with the service . This was a first !! Thank you Jamal and Tyrrell!!

erint123

Aug 31, 2016

Came in at 5pm to buy a Scion, left by 7 with the car...Jamal was absolutely amazing in finance. He really helped us out!

Rebecca

Aug 31, 2016

Alvin Gamble was a great help. He found me exactly what I was looking for, at a price I was comfortable with. The overall service and experience was great. I would definitly recommend Alvin's service and this dealership.

RFARBER1913

Aug 31, 2016

This is the first time I used this dealership and I will return again. I found Daniel Savoia to be very helpful, knowledgeable and courteous. Thank you Dan!!

TONYV21

Aug 31, 2016

Larry was great! He was even willing to come in on his day off to make sure I was happy. I also got to work with Zachary Hoffman, not often do you get to work with a family member of the dealership.

MLEW803

Aug 30, 2016

After dealing with Julio Sosa, I would definitely recommend this dealership! Julio Sosa took care of everything from the sales side of the house. Unfortunately, the agreed upon apr was not honored by their finance department. Their excuse was that I had a low score, which only occurred due to the fact that my credit union ran my credit score once and toyota ran it a second time which in turn lowered my score. The sales staff was fine but the finance staff leaves much to desire. With that said, I would definitely buy another vehicle from Julio Sosa... but will definitely use my fed credit union the next time around. Honesty is the best policy especially when your business thrives on repeat customers and recommendations.

lissiebrooks

Aug 27, 2016

Their service is always excellent!! From the minute I drove in it was a great experience. My only,annoyance is I need to write 25 words. Why isn't excellent enough?

Ellen

Aug 26, 2016

Linda Shultz was great from start to finish. She assured I had a loaner for the day (thank you, Kathy!), got me out the door quickly so I could get on my way to work and communicated well throughout the day. The staff members providing the actual maintenance services (brakes, etc.) were able to complete all of the work on the same day even though there were a few obstacles. It came up during inspection that I needed spark plugs that had to be brought over from Lexus and the parts arrived later than expected. In addition, dropping off the loaner after hours and getting my car was a breeze.Thank you!!!

FPREEV

Aug 26, 2016

I have always had great service experiances with this dealership. The staff is very knowledgeable and honest. They do not try to push things on you that you don't need like other service departments do.

FRANANDBOBJ

Aug 26, 2016

My 2001 Tacoma exhaust system needed almost total replacement, including new sensors. The proposed cost of replacement plus tax exceeded the KBB trade value of the truck - so I considered just having the truck hauled to the dump. Service advisor Keith Lundy, through herculean effort, managed to put together a package that saved me almost 50%. I am also grateful that he kept me informed about every twist and turn. I'm keeping the truck, thanks to Keith.

Bule Mike

Aug 25, 2016

I dropped off my 2005 Tacoma Pre Runner for recall service (rear leaf springs) so it could be done while I was on vacation. I also asked for Hoffman to check the brakes and change the transmission, coolant and differential fluids. They did a great job on everything and I also ended up changing the spark plugs, cleaning the injectors and after inspection of the brake system I needed new discs and calipers along with new front wheel bearings they found to be failing. So I ended up with a big bill at the end of vacation, but Michael, Service Advisor, kept me informed of everything along the way so it wasn't a shock. The truck is safe and ready for another 100,000 miles now.

Mandn

Aug 23, 2016

This is the third vehicle I have leased from Hoffman Toyota for my daughter. The process of returning her old vehicle and leasing a new one was completely seamless and stress free. Everyone at the dealership is friendly, knowledgeable and really just a pleasure to deal with!

PETERPOTTS

Aug 23, 2016

We live over an hour and a half away, but we're contacted by Elena from the business development group introducing us to Hoffman and providing a quote over email, which was competitive with other quotes recieved. Hoffman happened to have the exact color combination we were initially looking for. When we arrived we met Ben Jones as soon as we pulled up, I explained we had a quote from Elena, and he pointed us towards the vehicle ww were looking for, but then gave us our space to look without hovering over us. Turns out we found a different color combination that we preferred. Ben was right there to answer our questions and provided no pressure trying to make a sale. Once we decided that we wanted the vehicle, Ben and his management were very easy to work with and come to an agreement on a sales price as well as a trade in value. Ben was a true gentleman throughout the entire process. The sales manager was also very easy to work with and was not pushy towards financing, extended warranties etc. I would recommend Hoffman to anyone who is interested in buying a new car or truck. Give them a chance, and you will not be disappointed based on my experience.

sllg

Aug 23, 2016

This was my second leased vehicle with Hoffman and with John Rossley. Both experiences were efficient, thorough, and enjoyable. John didn't hesitate to take the time needed to explain all my options, and if he didn't have an immediate answer, he got it promptly. I would not hesitate to recommend John/Hoffman Toyota to anyone, because I know that customers will receive consistent, honest, and quality care.

CLEEWFPRIEST

Aug 17, 2016

I always know that I will get wonderful help from Mike Fitzgerald. These adjectives describe him :) I am grateful for his great service these past 8 years:)

tljh

Aug 17, 2016

My Sienna went in for regular service and recall. I arrived fifteen minutes late for the appointment, but was still greeted kindly. I was told exactly what to expect at drop off in terms of length of the appointment and what documents I would need if I wanted a loaner. A very clean and comfortable loaner was reserved for me and I enjoyed driving it. The appointment took about 6 hours and at pick up I was checked out quickly and kindly.

HOLLY_MCGRATH

Aug 16, 2016

I wasn't thrilled with the amount of work my car needed but they worked with me and made a bad situation good. I'm super happy with the outcome -- my car drives great and handles like new. I find the guys at Hoffman Toyota to be very honest and willing to go the extra mile. A big thanks to you all!

laj517

Aug 15, 2016

I wasn't planning on being in the market for a new car but my 2002 Toyota Camry that I bought from a co-worker a while back just had too many issues to reasonably fix. I ended up deciding to lease a 2016 Scion iA and Bill Jones was extremely helpful and accessible during the process. Between the student discount and the trade-in value, they covered the remaining cost of my loan on my old car. Additionally, Jamal helped make the potentially overwhelming signing process as clear and transparent as possible. I was extremely happy with my experience.

STEVEPELLETIER

Aug 15, 2016

This was second car I bought this week and just like the first Julio was amazing! 5th or 6 th car I have purchase threw him and no b.s!!!!! Every salesman should be like him ! Buying a car used to be a headache but not with him.i hope Hoffman realizes what a good person they have working there. As long as he works there this will be the only place o buy a car

SUANFLUTE

Aug 13, 2016

Hoffman Toyota provided me with prompt courteous transportation to my place of work and back to the dealership while my car was being serviced. I appreciate the car wash included with the complimentary 20,000 oil change/tire rotation.

BLPEARSON24

Aug 12, 2016

This was my first time buying a new car and I must say I had the best experience with Julio and Jamal. Julio took me on a test drive and told me all about the features available in the RAV4 and I was sold instantly. Then Jamal sat down and discussed all of our options and made sure I left with the best car for me. I will definitely be returning to Hoffman for any other car purchases.

TROSEN0

Aug 12, 2016

I've always been hesitant to visit car dealers because of poor past experiences. But Hoffman was very easy to deal with and helpful in finding exactly what I wanted.John Rossley was very attentive to my calls and emails and worked with my bank and insurance to help close the deal quickly. Very positive experience.At the closing Jamal was very helpful and knowledgable and helped me to get a lower rate than my bank offered lowering my payments substantially.

jaancal

Aug 10, 2016

The team was customer focused and flexible, courtesy drop off and pickup even afternoon was very convenient. I asked if they had a fuse for a separate car-unrelated to my service and Rich gave me a couple spares. I asked how much and he said "nothing-no worries". Acts of goodwill like that go a long way to me.

ritajk

Aug 10, 2016

Very courteous and prompt staff. The wait was long for what was being done, but I did not have prior appointment.I always appreciate how everyone at this location is so courteous and always eager to assist.

STEVEPELLETIER

Aug 10, 2016

Have to say Julio is always been a great pleasure to deal with!!!! Best salesman this side of Mississippi!!!! They should give this man a nice raise not many out there like him

CHRISTINA7997

Aug 9, 2016

My Rav4 lease was ending and after trying to work with another Toyota dealership I was less than enthusiastic to about getting a new vehicle. At Hoffman Jose Rivera understood my frustrations and made the process more than easy. He asked me what I wanted and within 30 mins I was in a new lease with a new Rav4, with EVERYTHING I wanted, at the perfect payment. Jose R. And Jose Espinosa made my purchase experience simple and easy, and I was able to breathe a sigh of relief. If you want a haggle free, no stress experience to purchase/lease a car you'll love- then I would highly recommend Hoffman Toyota and working with Jose Rivera!

Jkw2

Aug 9, 2016

They got me in for my first 4000 mile service with a new truck quickly, didn't find any surprises and fixed a wiper blade that had come loose. I use Hoffman Audi for my primary car which is why I chose this dealership.

Ajoy

Aug 8, 2016

I was in the market for a Rav4 Hybrid. I was evaluating the dealers in 3 categories1. Over all value of the Deal2. Ease of doing business3. Availability of exact car Make / Model / Trim / Package. Hoffman Toyota provided the best deal value across all the dealers in these three categories. Al Gamble was good to deal with

BSISTARE

Aug 8, 2016

Patrick was helpful, enthusiastic, and fair/honest. I had a good overall experience and felt that the financial negotiations went well. Patrick was clear and he made me feel comfortable throughout the process.

DO

Aug 8, 2016

Took car for 5.000 miles check, the service staff was very profesional, polite and friendly esp Mike D. Small waiting area with coffee machine tv and Wifi, two computers, if you need to wait longer it is located within walking distance to shopping area and a few restaurants. They called me when the car was ready and they also cleaned it (on the outside) which was a nice surprise.

DAN.PETRUZELLA

Aug 5, 2016

The staff at Hoffman Toyota was very helpful, accommodating and delivered what they promised. The dealership atmosphere was friendly and there was no pressure to buy which was particularly refreshing.

JBYCT

Aug 5, 2016

Since I have had many, many mechanics and service centers working on my previous and present cars, I have never experienced such a through excellent mechanic jobs yet like here. Mr Mike Fitzgerald, Service Advisor, is very gentle and kind for his customer. Lastly, he handed me "Automobile Status Report" which is very understandable. Thank you very much.

BILLK0

Aug 4, 2016

I had tires rotated and checkup (no oil change or anything else) and it took 1.5 hours. That is way too long for an appt that was scheduled in advance.

POWERUPCT

Aug 4, 2016

Alvin was helpful when discussing our purchase. Jamal was absolutely horrible to work with. While he printed our paperwork, he literally answered 10 phone calls from his kids and was yelling at them. He explained nothing in the paperwork. He also told us he was giving us an 8 year warranty but instead charged us 1800 dollars for it. When we went back to take the warranty off, he told us our car was never certified, and when I tried to discuss it with him, he said he didn't care and that's not what we were there to discuss. Afterwards I saw the sales managers who confirmed our car was indeed certified, and Jamal was lying. He was cocky and rude and I would never work with him again. Sales managers Zachary and James were helpful when I visited to clear up paperwork issues, and they seem to really care about the customers being happy.

RONJHV

Aug 3, 2016

excellent overall service. Staff is very knowledgeable and courteous. The wait was not bad considering how busy it was with quite a few customers coming in and out.

ALQUIST

Aug 2, 2016

The dealership was fair with the trade-in and efficient with the purchase. The salesman was personable, helpful, and authentic, A pleasurable car buying experience.

melinsoffice

Aug 2, 2016

The new guy Dan was very helpful and a good listener. He made some great suggestions and took the initiative to suggest having some scratches looked at by the body shop. They gave me a great quote too. I will ask for Dan next time I need service

JO-ANN

Aug 1, 2016

That's why we always buy our cars from Hoffman and George is the best. He knows his product and aims to please the customer

KRINERREB

Aug 1, 2016

By far one of the best Toyota experiences I have had. They under promised and over delivered! Great job I will certainly return By far one of the best Toyota experiences I have had. They under promised and over delivered! Great job I will certainly return By far one of the best Toyota experiences I have had. They under promised and over delivered! Great job I will certainly return

POW123

Aug 1, 2016

Very knowledgeable, patient & friendly Sales Rep plus a stress free, no hassle, no pressure buying experience .I will definitely recommend Hoffman Toyota & Jeanette to all.

New car 2016

Jul 29, 2016

No pushy sales pitches as was on my last visit. All work done in quick and orderly fashion. Vehicle taken earlier than scheduled appointment and ready before approximate time was given.

FRANCES.BURNS

Jul 28, 2016

Sales rep didn't pressure me to buy a car. He understood what I was looking for and found it for me.I appreciated the explanation of the features of the car.

SKIDUDE2800

Jul 28, 2016

I recently purchased a 2016 Toyota 4Runner from Hoffman. There are many dealerships closer to home, but none that went out of their way on price, convenience and customer service the way Hoffman did. I was shocked that a dealer could make the car buying experience this enjoyable.

tavallone27

Jul 27, 2016

I have an older vehicle that my son drives. It was on list for the airbag recall. I decided that I would bring it to a dealership close to where I work. I called the service dept of that dealership and was told the airbag would be ordered based on the Vin and I'd be contacted when they were in. I never received a call so I called back every two weeks to be put on hold several times, asked for my names/info several times and told they were on back order. After about 6 weeks I decided to try Hoffman and I called and they got the car in and had the recall done within 48 hours. I still have not heard back from the other dealership yet! It's been 8 weeks! I was placed on hold many times and I truly do not believe the other dealership ordered anything. Hoffman was prompt and considerate even for a very old car that had never been there for service prior and even knowing this was a recall and not a paid service. Thank You!!

MUNDT.J

Jul 26, 2016

My spouse and I have been researching and debating what to purchase for awhile so we knew we wanted a Toyota RAV4. John Rossler took the time to explain all of the features of the new RAV4s, especially the safety features which attracted us to the vehicle initially. We did not feel pressured to buy or lease a particular model, but were assisted in making the right decision for our family.

JCREELY

Jul 25, 2016

I'm surprised you take the time to squirt the car off and not dry it. By the time I was half way down the road it dried with water and dirt still on the roof. I ended up going to get a real car wash. Also the guy who washed the car changed my settings on the radio to listen to his phone. I had to and reconnect

MS

Jul 25, 2016

Recent services needed for our 2007 RAV4, were outlined, planned and performed properly. Michael DeAngelis is genuine and understanding. Mike takes the time to explain all issues and concerns. Thank you.

TMARTINEST

Jul 25, 2016

I was in on Saturday for an antennae replacement and got hosed instead. Cost of antennae $85.00. Labor and taxes $305.00. Absolutely ridiculous! I have purchased 5 cars in the last four years there and it meant absolutely nothing. Thievery at its finest!

GORDONGSHAFER

Jul 23, 2016

To: The Hoffman Service Department, Upper Management, and all Hoffman Toyota Customers,EVERYONE in the service department were extremely friendly, knowledgeable, and respectful. They treated my car as if it were their own. My service representative, Keith, was considerate of my time as he reported their progress to me three times while I was in the waiting room. Not only did they do the required maintenance on my car, they washed and dried it... it looked like it did the day I purchased it. As I was leaving, all techs and other employees of the service department that I saw on my way to the car thanked me and wished me an enjoyable day, calling me by name, even employees I had not met during my experience of this service. I left feeling as though they TRULY appreciated my business and were willing to do whatever it took to earn my business. Another experience with a very professional business. Thank you to ALL.Sincerely, Gordon

RIGHTESQ

Jul 22, 2016

Excellent Could not ask for better treatment. Always buy my cars from Hoffman. Will continue to do so and always recommend them to others and will continue to do so.

DEBBIESIMON14

Jul 20, 2016

I prefer Middletown but it's too far away. The employees often look overworked and unhappy at this location. They process too many appointments at one times. I waited 90 minutes for a simple oil change. They try to seek maintenance packages that are unnecessary. My car is only 2 years old.

CGQUARTIERO

Jul 18, 2016

Without an appointment, I appeared at their service location [on a Saaturday morning] with my Lexus which had a blownout tire needing to be replaced. They quickly addressed my needs, ordered a new tire to be delivered within 30 minutes and fit the work that was needed into their schedule without much of a delay to me. All the people with which I dealt were personable and professional. Good job everyone!

DGARCIA317

Jul 18, 2016

Everyone makes you feel so welcome and important!!! Even the sales people I don't know smile at you! Have never been to a better dealership!!! they truly want to do what they can for you. Jesus is amazing!!! Jamal is great!!

EMCHAGNON

Jul 18, 2016

I just dropped in with a question regarding the gasket around the sunroof on my new Highlander...Keith Lundy arranged to have the car taken in and assessed on the spot- then he helped set up a follow-up appointment. I was very pleased with the attentive and courteous service.

Lincster

Jul 18, 2016

The entire experience was smooth and enjoyable. The price was fair, no pressure and the vehicle-my wife loves it. Go check them out! Thanks guys!

SLIPSON

Jul 18, 2016

Johnny O came thru again for me so that I could afford to lease a nice new Camry. Handled all the details with expediency. Always enjoy the visit to Hoffman Toyota. Nice coffee and popcorn too.

vrj1

Jul 18, 2016

Nothing more to add as everything went according to plan so please accept this as my total review of the service and see you next time

AMANDASTENHOUSE

Jul 15, 2016

Great Dealership. Salesmen Managers and Staff worked very well together to get me into a vehicle quickly and for reasonable paymentsThey found me exactly what I was looking for and got me into a car that day! Would highly recommend Hoffman

TLSULLIVAN190

Jul 15, 2016

Excellent customer service. My parts were ordered prior to my arrival so after they double checked that it was covered under my warranty the parts could then be immediately replaced with no cost to me! The service was prompt. Everyone was so friendly!!

VIRAJ885

Jul 14, 2016

We went to Hoffman Toyota after I spoke to Mr. Jose Espinosa over the phone. He treated us very nicely with respect when visited the delearship and it was easy to negotiate the deal. Mr. Ednei Lima was assigned as our sales person. He spoke to us at length about the car, features and lease agreement. He is a very knowledgeable person especially in describing safety features with comparison to other AWD car models. He is very pleasant and funny which made it an excellent experience. I will definitely return to purchase my second car from Jose and Ednei.

DEBRA_GICE

Jul 13, 2016

Alvin made the entire experience so easy and pleasant. The Sales Manager Jim Fappiano was also amazingly accommodating, We were able to make the entire process come together within minutes.

JERRYOBRIEN

Jul 13, 2016

I was surprised at the friendliness, price and speed that the transaction took. I will buy from you again, especially if you give me such good service again

JJ

Jul 13, 2016

Everyone, from the outside check in to the Service consultant, was efficient and made me feel I was important; they were focused on dealing with me. I expected the service to take quite some time but it was done quicker than expected and a clean car to boot!! Who could ask for more. thank you Hoffman.

MARCELAOZAETTA

Jul 13, 2016

I have very good attention, very friendlys ,excellent job, everybody bring very good attention to The client, everytime, whent visit the dealer you feeling placent , The atmosphere in The place es very confortable

WARRENWEBBJR

Jul 13, 2016

I arrived at my scheduled time and was promptly attended. The work was an airbag recall plus alignment, tire balance, and rotation. A thorough review of the car's overall condition was done when the work was finished. I was very happy with the work done.

MELISSAMASCOLO

Jul 12, 2016

I came in just to look for a vehicle and left the same day with a new one! The team I dealt with was amazing at helping me with everything I needed. They knew exactly what I wanted before I did. They all were extremely friendly, made me feel at ease, and kept the process stress free. Even other employees not helping me personally were friendly and welcoming. Overall a great buying experience. I would absolutely recommend them.

SUSAN4

Jul 12, 2016

Excellent customer serviceI called and they saw me that day which is great Very prompt and efficientI do recommend people using Hoffman and hope that they will use my company p'zazz as previously promised. I also give special customer service

KEII2690

Jul 11, 2016

I came in and was serviced quickly! Came with an older car and walked out with a new one! She made the process very easy and stress free. I will highly recommend!

crlyngrace

Jul 7, 2016

I went in to get a broken A/C fixed as well as brake work done and, because of positive past experiences, I trusted it would be done right so had no problem paying 1,300 dollars for the work. While examining the car to determine the root of the A/C troubles (it was electrical, which is what I told them I thought it was) some piece of tubing by the evaporator drain got broken. By the time I realized the passenger side of my car was getting gallons of water spilled onto it, it had been occurring for over a week. My car smells, is certainly going to wind up with mold, and is now A/C-less again. I tried to reach out to the service center half a dozen times to discuss the experience to no avail. I am disappointed and, quite frankly, livid about the dilemma. I would highly suggest either seeking alternate service or doing a thorough check of your car immediately after getting it worked on at Hoffman Toyota.

PTMEO177

Jul 7, 2016

As a women it isn't always easy to find a place to have your car serviced that you can completely trust Linda Schultz and Hoffman are a sure bet.

kdipankar

Jul 1, 2016

Very nice buying experience of my toyota camry 2016. Good suggestions and guidance. The car is good and the features were explained by julio in very detail.

RTA1941

Jun 30, 2016

.Great service very polite and friendly.I was having a time problem and they worked with me and my car was ready and I was able to make it to my very important appointment.

BARNESBP.3K4G

Jun 29, 2016

As the end of the lease for our 2013 Toyota Prius from Hoffman began to draw near, conversation on the various options available began with our genial sales rep from three years ago, Patrick. The 2013 model was such a good car that we were tempted to extend the lease or buy it outright. But with the newly designed 2016 Prius now available, we decided to check it out. After a nice test drive with the impressive new model, we began to look seriously at the possibility of moving into a new lease on the new model. Patrick was very helpful, responding knowledgeably to our questions, explaining what numbers would be possible for the various new Prius models and never pressuring for a decision. The result last Friday, after several good conversations and a wonderful offer by Hoffman, was the delivery of our brand new 2016 Prius Three, a very impressive and super economical vehicle. Our experience with Hoffman Toyota over the past three years, and now as we have taken delivery of our second vehicle from them, has been excellent. Hoffman Toyota is, indeed, a first class dealership where the customer is treated with great respect.Rev. William S. Barnes

EEC1987

Jun 29, 2016

Thank you to all who helped me in leasing my new Rav4, especially, John O.! I felt comfortable and cared for through the whole process. I love my new car! I drive very long distances for work and my commutes will be much more bareable now! Thank you again! I look forward to working with you all again in 3 years!-Erin C.

CARRIBEANQ41758

Jun 28, 2016

Had an amazing experience at Hoffman Toyota. My visit was to see if I could get pre-approved for a car and ended up coming home with a new one. Everyone was very helpful and made my experience well worth it. I would recommend them to anyone looking to get upgrade their car! They're the only dealership I will work with

JANPHILLIPS321

Jun 28, 2016

This was the best experience in getting my 3rd RAV4. Patrick was fantastic. My car was ready when he said it would be and I was out the door in less than 2 hours

joe

Jun 28, 2016

good deal on a rav 4 great help and always great service for my other cars very service oriented for the customer keep up the good work

YORKIEBABY22

Jun 27, 2016

Just purchased my 2008 Highlander Limited from another dealer . I brought it in to be inspected by a technician I know and trust Brian Rizzo . Was greeted by Service advisor Linda Shultz . What an awesome team ! Will be back for regular maintence :)!Thank you,Heather Carman

LABELLA_1213

Jun 24, 2016

I had a great experience at this Dealership, mainly because of my Salesman Ed Crouse. I felt very comfortable from the the time got there until the time I left!!!

KC

Jun 23, 2016

Ed went above and beyond to make sure I was satisfied with my new car. Great customer service throughout the entire visit. Hoffman Toyota makes buying a car hassle free.

MDRISCOLL52

Jun 23, 2016

The 2005 Tundra had two recalls performed at Hoffman. The service representative was helpful, informative and pleasant to work with. He kept me informed on the progress of the recalls and the job was completed. Thank you to you and the team. Greg

MichMerr24

Jun 23, 2016

We had a great sales experience with Ed Crouse! He shared great information during our sales tour, made us a super deal on our trade-in vehicle and was excellent at training us on all the new bells and whistles. I highly recommend visiting him at the Hoffman Toyota Simsbury/Avon location! I will return when it's time for my next car.

omirontchik

Jun 23, 2016

Everything was absolutely wonderful. I came in with a letter that was sent from Hoffman. They wanted my 2013 Toyota RAV4. That one was a lease and I was interested in getting a new 2016 RAV4. However, my lease was going to end in January of 2017. Bill talked to his manager and they were able to get me a brand new 2016 RAV4 for the same amount of money per month, with no out of pocket expenses, earlier than I expected, and in the color of my choice. The process was incredibly easy and hassle free. Everyone was so nice and accommodating. This is my second lease with Toyota through Hoffman and it has been an amazing experience! I will absolutely go back for my next car!

hs928hs

Jun 22, 2016

Perfect. Promptly taken. Written up smoothly and completely. Treated with respect. Concerns listened to and addressed . Work was done promptly, efficiently, professionally, and was reasonably priced.

LISADICKSTEIN

Jun 22, 2016

The sales process was easy and quick. I was able to get the exact car I wanted (make, model, exterior color, interior color). The price was excellent and I love my new car.

NOWAKJAMES

Jun 22, 2016

The team at Hoffman in Avon were very friendly and went far beyond my expectations for purchasing a vehicle. I would recommend this team to anybody looking for a new or used car. Larry the salesman showed me every model truck that I was interested in, in the whole lot. Jamal in finance didn't give up on getting me approved for a loan. Even though I had no credit he offered other options. And made them work. Jose the management was also very easy to talk to and stayed and made sure I got the truck I wanted. They all stayed at the dealership past store hours and I drove home in truck I wanted that night. Outstanding crew.

WLOBBER

Jun 22, 2016

I came to the service center for an alignment and I allowed you to match prices on new tires. Even though you were not able to match the price, I wanted to be loyal to your center so i went ahead and scheduled an appointment for both services. When i got there i was told that it would take 2 & 1/2 hours. A little excessive given my appointment. It took 4 hours and the alignment was not completed due a problem created by a previous dealer recall. I was totally disappointed in the service!

ALURSO

Jun 21, 2016

Everyone was very pleasant. It was a very busy day. Many customers. Julio and Jose were anxious to please us and made our day very pleasurable.Jamal who was also very busy and did all he could to get our sale processed.Everyone was wonderful including all of the other employees. It was a very busy day.

DORYGREGER

Jun 21, 2016

From the moment I arrive at Hoffman to the tome I drove away, everything was done efficiently and very proffessional. Class act.

GSRO

Jun 21, 2016

Toyota Avalon Hybrid:Recently purchased above. Hoffman Toyata Hoyota and their salesman Alvin Gamble were terrific to work with. After being unable to locate the car of my choice, color and interior, in nearby dealers, hey quickly ordered my car . The car arrived as requested in the time specified. Both Alvin and Hoffman Toyota were a pleasure to deal with.

TERLINGUADAVE

Jun 21, 2016

I have no problem with the service itself. The staff was quite courteous. The wait time for routine servicing (nearly 3 1/2 hours) was the longest I've ever spent at a Toyota dealer's service department.

PAWSALOT

Jun 20, 2016

I just leased my 3rd Camry from Hoffman. I've always been happy with Ed, my sales person, and all the staff. I also service the cars there and would definitely recommend this dealership.

rradha1

Jun 16, 2016

Service delivered as promised, on time within the estimate. Also walked me through the need for additional service in the near future and the rationale behind it.

GEORGEDEVITA

Jun 14, 2016

Service was excellent and prompt. Service people were polite and curtious. Waiting time was minimal. Explained what options were for 30,000 mile service and set a date for that service.

brianpoirier

Jun 13, 2016

I have been a customer at Hoffman since the age of 16 and have purchased all car at hoffman since. May I suggest a continued discount of sevices for repeat customers at all times.

carl.kjellquist

Jun 13, 2016

I have been a very satisfied customer of the Hoffman Toyota "service department" since 1990 - for over 25 years. My recent Toyota Highlander service engagement at Hoffman's was perfectly managed by Linda Schultz without any issue - as usual!! I prefer to work with Linda Schultz to manage completion of all Hoffman Toyota service engagements that I require for my three (3) Toyota vehicles because of her excellent service delivery and attention to important details. Linda always demonstrates her personal initiative to address all of my Toyota service needs.

WILLIAM.MACDONNELL

Jun 13, 2016

This was my first visit to Hoffman Toyota Service. I purchased the car from another out of state dealer and needed the 5000 mile service. I drove in because I was in the area. The Service writer I believe was Keith, got me in and got the service done while I waited. I am very pleased.

CENTENO_005

Jun 11, 2016

for the pass 20 plus years your staff friendly, professional, knowledgeable great waiting area and appreciate wifi, customer for over 25 years and yest will recommend your business,

Jessica8970

Jun 9, 2016

Team work was awesome, Jamal work down the numbers and Jose was a great help thanks for your help, Ednie thanks for the call I appreciate the work

DRWALSH816

Jun 8, 2016

We are a toyota family since having children. It's the only make we trust. We have had two camry's and one Sienna and now a Highlander. In that time have dealt with 2 prior toyota dealerships who we will NOT be revisiting despite one dealership being less than 5 miles from our home. We ended up at Hoffman b/c they had a few vehicles at the model/make/price point we were looking at. We were beyond impressed with their attention to detail of the cars on the lot the personal NO PRESSURE sales quotes that occurrd and even the closing with Mike was great...really beyond our expectations. This team is so knowledgeable not only in Toyota's but in general car care/history and reliability information of a variety makes and models. We were schooled on a few topics and walked away better for it. What a great team truly an optimal buying experience. You will NOT dread car shopping with this dealer. Will we return when our Camry needs to be traded...u betcha...Thanks Hoffman...Thanks Larry, Mike and Jose!

kelseybarnholdt

Jun 7, 2016

Wonderful experience here! Jamal Alkatib is more than just a finance manager... he goes to bat to get you the best rate and interest rate possible! He actually cares about you as a person and buyer! Not just a piece of paper! I will never buy from another dealership again! Thank you, Hoffman Toyota!!!!

AJ.3JOHNSON94

Jun 5, 2016

After seeing a few other dealers in the area, I went to this dealership not expecting much different, but I was pleasantly surprised. I went to look for a new Camry, 2016 model and had my father along to help me out. They took us right to the Camry's without trying to get us into paperwork or anything and got right to the bottom line! The price was fantastic and when an issue came up (With our insurance company and no fault of mine or dealership) they worked as hard as possible to fix it quickly and without hassling us.

hbhirsch26

Jun 4, 2016

Work done promptly and at low end of estimate which was very much appreciated. Also, I received the senior discount which is always appreciated by me.

TRISHAGOULD

Jun 1, 2016

Nothing less than excellent. Had a difficult situation at hand and he didn't give up until I was satisfied. Amazing service and friendliness. Wouldn't go anywhere else!

AA

May 31, 2016

Linda, our service representative, made our experience w emergency repairs after car was flatbedded to the dealer worry free. She was efficient, informative and friendly.

LIZ.SCHULLER25

May 31, 2016

I recently purchased a new 2016 Toyota Rav4. The selection on the lot fit all of my vehicle "must haves" and I was happy with the seamless purchasing process. The staff was very friendly and helpful. Love my new car!

Sara A.

May 31, 2016

Summary: friendly, professional, polite, no hard sell, knowledgeable, prices are fair, they want customers to walk out feeling happy with their purchase and buying experience.We went in to buy a very lightly used, Toyota certified vehicle, and the advertised price was a fair starting point based on our research. We first met with salesperson Bill Jones, who was very friendly and easy to talk to, and we took a test drive. Two days later we went back to talk about buying it. Bill was off that day so the manager Jose Espinosa helped us negotiate a price for the vehicle and our trade in. We went back one more time to do our financing with Jamal Alkatib, the business manager, and take our vehicle home. All three visits were great, and all three staff members we dealt with were super professional, friendly, and helpful. During all three of our visits there, we observed that the showroom was really clean and kept up, as well as the waiting area and bathrooms. We appreciated that, since you know when you go to buy a car, you are probably going to be there for a while and you want to be comfortable. They offer a wide variety of free beverages plus popcorn, which is also a nice touch, especially if you bring kids. We really didn't do much waiting around on any of our visits, though. Things ran quickly and smoothly, and the whole transaction from start to finish was faster than any other car purchase I've made. During our visit with Jose Espinosa, the staff was busy, and we were impressed by how well Mr. Espinosa managed the business and was focused, efficient, and polite to everyone, customers and employees alike. Mr. Alkatib, the business manager, handled our financing great and was patient in explaining everything to us, and was very pleasant to talk to. After the paperwork was done, our salesperson Bill Jones took us out to our immaculately cleaned vehicle and showed us how to use all the features. We drove away very happy, feeling like we got the personal touch from all three employees. I would definitely go back to Hoffman Toyota, even though there are other Toyota dealers closer to me. This place is well-run and the staff seems genuinely happy, and everyone was impeccably polite to us. Even their clothes looked sharp, like the management is on top of everyone having a very professional appearance, which made me feel confident that this was a well-run dealership that pays attention to detail from top to bottom. I have a marketing background, and I felt like this place really has a handle on all aspects of their business and on creating a satisfying customer experience. The next time I'm planning to buy another vehicle, I will not be stressed out because I'll know I can expect a great experience at Hoffman!

richard_w_briggs

May 30, 2016

I have generally been happy with the service at Hoffman Toyota but the service center has a tendency to recommend extra service that isn't needed. For the recent service on my Matrix, I was urged to have the brake fluid and radiator coolant replaced despite this having been done on a recent service visit. I was also told that the hood was difficult to unlatch and was urged to have the mechanism replaced. I declined this recommendation and had no trouble opening the hood when I got home. In the past, this dealership has recommended fuel injection service that is unnecessary if the car is running okay.

Sarburr

May 30, 2016

I am on my second car from Hoffman and could not be happier! It's difficult to find a dealership that actually looks out for the best interest of their customers versus just pressuring you into a sale. Jesus Roche goes above and beyond! He takes the time to really listen to your needs and also builds a relationship with you. I have sent him countless emails over the years in regards to servicing questions and recommendations and he is always willing to help! I first purchased my car with him in 2013 and just recently purchased my second. He has made a rather difficult process a piece of cake! I have referred a couple friends there as well and they have had similar experiences. Jesus and The Hoffman Auto Group have a customer for life!

aposteraro

May 29, 2016

Excellent customer focused experience. It is always difficult buying a car these days when you have a career and family. I came into the dealership after work toward the end of the day last week ready to buy a car after doing some extensive research over the last few months with my family. The dealership was slow and it was toward the end of the day when most sales people would be counting the hours to quitting time. Instead, Larry promptly met me at the door and we began going over options and kicking the tires of a few 4 runners on the lot and test driving one, all in a very professional business like manner which I truly appreciated. The following day, Larry met with my wife to go over the 4 runners on the lot and options. In the end, we ended up getting the car that fit our needs by working directly with Larry and the sales people. Both I, my wife, and my family are very, very happy. I would recommend Larry without reservation to any professional, contractor, or company who needs to look at purchasing, leasing, or managing a fleet of vehicles. He will take the time to listen, and work to meet your needs, and think out side of the box all in a truly genuine and gentle manner.

HOPEC6676

May 27, 2016

I just picked up my 4th Toyota Camry from Hoffman Toyota, the best dealership and sales team in the State of Connecticut. Thanks to Jose Rivera, Jamal (Finance Manager) and my best friend who always finds the best deal for you, Jose Espinosa, General Sales Manager. Great team keep up the great work and see you soon for another car. I will continue to send my friends & family to Hoffman Toyota.

ksand

May 26, 2016

I had a great experience at Hoffman - Patrick and Jose were honest and very efficient. Everyone there was friendly and helpful. Thank you for your help!

ctwhit

May 25, 2016

I was a bit late for the appointment, had a Tacoma instead of the scheduled Avalon, and it was not an issue !! Said the service would take about 75 min. and that it did. And the estimated cost was within a buck. Not bad for a late, wrong vehicle customer !!I'll be back next week with the Avalon !!

KATIEBERUBE

May 25, 2016

The entire crew at Hoffman Toyota - especially my service advisor Mike Fitzgerald - is always extremely helpful, friendly and responsive. Mike always goes out of his way to get my car in at a time that is convenient for me, which is so appreciated while working full time and running around after two kids.

RCAMPSIE

May 25, 2016

I would just like to say that in my opinion this dealership`s service is better than any other that I have ever experienced. Keep doing it right. Thanks to all.

REBECCALGERLANDO

May 25, 2016

Best price and fastest service. With two kids 3 and under and one on the way we did not have time or patience to spend the day at a dealership. We were in and out in under two hours and had the best deal around. Highly recommend!

Jferrari

May 24, 2016

We went to 7 Toyota dealerships in the area and Jose Rivera beat every price. He is genuine, patient and hilarious. Jose and Jamal were supportive, funny and made us feel like family. We are grateful for Jose's patience after 5 months of test drives!

LYINC33

May 24, 2016

This was my first experience with Hoffman Toyota Scion and I couldn't be happier. Everyone I dealt with was extremely professional, courteous and efficient. I would definitely recommend and buy from them again.

Cko

May 23, 2016

It took 30 plus hours to have 4 tires replaced that where in stock. In the second day i called 3x and my wife 2x with no one answering.

ELDANAF_AL

May 23, 2016

Awesome facility with even more awesome people in it. Hoffman Toyota is a great dealership; and of all the dealerships I have visited (15 in all) they are the flagship. that is it; plain and simple. My experience leasing a Toyota Rav4 was in fact enjoyable contrary to the norm. Larry Valenta and James Fappiano were exceptional, class-act all the way. they are great guys with flawless performance. and to Whom is or will be reading this review, you don't have to take my word for it, just pop-in at Hoffman Toyota and meet these chaps (you don't have to buy a car)... they are just that GREAT.GOOD WORK FELLAS... KEEP IT UP.... THE WORLD COULD USE MORE GREAT PEOPLE LIKE YOU.Note for Hoffman owners: Consider establishing a "Hoffman University for auto dealerships" so you school the rest of the dealerships on the following (in this order): Business Ethics, Integrity, Honesty, relationship building, and the art of doing business.Keep raising that bar up... other dealers should follow your footsteps.Cheers

OWITZLEB

May 23, 2016

Professional and efficient. They did a great job. I used a May promo, and got what I asked for. The car was washed, and looked great.

WEM2751

May 22, 2016

This was my second time receiving a used vehicle from hoffman. I absolutely love the service. The team works perfectly together, (like an assembly line). I was able to tell them what they what I was interested in and we found the perfect vehicle for me. I will always return and send my family and friends to do the same. Hats off to you guys... your the best!!!

LANDSCAPEDESIGNMGT

May 21, 2016

We have Mike Fitzgerald take care of our car and he does an excellent job. Our Highlander always comes back to us in excellent shape when he is in charge. He always does what's best for us and our car. It's always an excellent experience with Mike!Thanks, Laura & Richard

BENNETG99

May 20, 2016

Mike was courteous and called me when my 1 year ToyotaCare service showed that there was a larger issue that needed attention. The car needed to stay a few extra days. It was vonpleted in time and without issue.

crlyngrace

May 20, 2016

Keith was a lifesaver when getting my Toyota Matrix fixed recently. Between helping with my insurance company, keeping me posted with phone calls, and the thorough work done on my vehicle - I have to say this is, by far, one of the most accommodating and eady to work with service centers I've ever dealt with. Thanks to the entire staff for doing a stellar job!

FBG

May 20, 2016

Under my particular circumstances and time constraints, the staff was very cordial as they diligently worked to select the right car and to quickly process the sales transaction. My first point of contact Tyrrell Dabrowski who could not have been more responsive and respectful of what I needed in this transaction. Julio Sosa demonstrated the very best of customer service and was very knowledgeable about each vehicle I test drove. It was evident that he took into consideration what I was looking for in a car by ultimately selecting the perfect fit for me. Despite arriving at the dealership after 6 pm, I enjoyed working with Jamal Alkatib was so patient as he completed all the required paperwork and registration so that I could leave driving my new car. This team was exception and made the car buying experience seamless and enjoyable. I would highly recommend them again to colleagues and friends. They are the best.

MARCANOISMAEL41

May 20, 2016

From the beginning starting w Wendy the Internet sales specialist, to Ednei, Jamal and support from the manager. I must say I am very satisfied. They all worked very hard and diligently,there was no haggling and feeling pressured. I am so thankful for all of their help!!

DONALDKREH

May 18, 2016

Brought 2004 Avalon in for recall. Everything was perfect, estimate was 2.5 hours and done in less than 2. Complimentary car wash was a bonus. Thank you

dpeterso42

May 18, 2016

I needed to be out in a hurry, I asked my service man to please rush my oil change. He did and I was out quickly. Thank you.

lissiebrooks

May 18, 2016

I just needed a situation assessed but they were quick and professional. And when I winced at the price my service guy could not have been nicer.

SGLASSPIEGEL

May 17, 2016

Went to Hoffman Toyota looking to buy a used Highlander. Salesperson aksi shiwed my new Highlanders and the new RAV4 hybrid. Tough decision whether to buy the used Highlander or new RAV4. Decided on the used Highlander, and everything went smoothly with the purchase.

SURFCOLO

May 17, 2016

Just moved from Colorado and Hoffman gave my Tundra the TLC that my dealer in Colorado used to give it. They welcomed me into their service center like I had bought my Tundra there.

JPORTER126

May 14, 2016

Jose Rivera was at all times very friendly, knowledgeable, and patient. We have now leased 3 times with Jose, and each time has been a very good experience. We are very pleased with the service and efficiency with which the lease was finalized. Hoffman works hard to make the car buying or leasing process as easy and pleasant as possible, and they do. Thank you. Judith and Thomas Porter

MARGEMC1126

May 12, 2016

Johnny O has been the best. I purchased a Corolla and he has taken care of every thing. This experience has been much easier than any other car I have ever bought

KFISHER32

May 9, 2016

This was our first service. The vehicle was taken immediately on arrival. The facility is clean and comfortable. The car was serviced and washed in the amount of time they said it would take. The personnel were all wonderful to work with. A VERY positive experience!!!

CMJN

May 6, 2016

I had 10 AM appt on 5/5/16. Dtove.in and Dan Savoia, Service Representative took care of me right away. Went to wait in service waiting area. Car promised at 11:45 AM and was right on time. One small item was not done in cleaning and Dan personally took care of this for me right away. He was kind, efficient and courteous and above all...professional.

richchap24

May 5, 2016

Front wheel cover was left very loose.Corrected mistake on bill. One half of front floor was vacuumed only the driver's side Service is always better, than today.

LEESGAS

May 4, 2016

---MIKE FUHR VERY HELPFUL EXPLAINS INFO IN CLEAR WAY-CAR WAS READY QUICK,LOOK FORWARD TO KEEPING HOFFMAN AUTO AS MY SERVICE CENTER-WHEN READY WOULD SEE JEANETTE FOR NEW VEHICLE--

LPANE38

May 4, 2016

MIKE FITZGERALD IS THE BEST. SERVICE AREA CLEAN LOUNGE CLEAN RESTROOMS CLEAN.VERY SATASFIED WITH PERSONAL SERVICE AND TIMELY SERVICE.WILL RECOMMEND TO FRIENDS AND RELATIVES.

CHUNGVAN

May 3, 2016

1. Professional salemanship.2. No hassle and pressure in the dealing process.3. Very accurate on line descriptions of the vehicle.4. I would recommend the dealership to all of my friends.

CTZEILMAN

May 3, 2016

I saw a vehicle I liked in a fair price range. They were not too interested in lowering the price but put 4 new tires on. Ednei Lima was a pleasure to work with, very personable. I was also lucky because he knew a lot about Jeeps even though we were at a Toyota dealership.

FRED.EIS

May 3, 2016

I previously brought my car in for service and the brake warning light was on. I was given an estimate of almost $300 to repair the rear brakes which I declined to have done. The rear brakes did not need to be repaired and adding a small amount of brake fluid to the brake master cylinder reservoir resolved the problem.

MARKUSB43

May 3, 2016

I don't look forward to buying vehicles, it can be time consuming and aggravating. My experience recently at Hoffman Toyota was quick and frustration free. The salesperson and manager were very laid back and fair to deal with. Usually car sales people can be pushy and stubborn making a purchase rather uncomfortable, not this time with Jeannette and Jimmy. Highly recommend them.

MICHAELSDAY

May 3, 2016

The staff was incredibly attentive and helpful. Never once did I feel pressured or overwhelmed. They helped me the entire time to be sure I was comfortable and making the right purchase.

toyohappy

May 3, 2016

We purchased a Highlander from John Oulundsen 12 years ago and were so happy with it that we kept driving it! Finally, we decided it was time to revisit the Hoffman Toyota Showroom and we were pleasantly surprised that John was still there to help us select our new vehicle (a RAV4 Limited Hybrid). Thanks to everyone at the dealership it was a smooth and quick transition and we are loving our new vehicle!

Sharon D.

May 2, 2016

Great customer service. Very friendly and knowledgeable staff. Mechanic was very informative and honest. Going forward I will always have my Toyota 4Runner serviced here.

BDS345

May 1, 2016

I was promised a loaner for the several hours needed to service my Lexus . After waiting in lounge for 30 min, I inquired about the long delay. Answer: My promised car had been given to another client, and they had to borrow one from used car lot. If something like that happens again, I'll take my business elsewhere.

Alfiedog

Apr 28, 2016

I went in for my 15,000 miles service. I waited 1 1/2 hrs. When I got home and reviewed my inspection of my vehicle, I noticed something was off. All my tire treads measured equal. However, one of my tires was brand new and the other 3 were a year and a half old. How could this be? The only explanation would be they weren't all checked individually. How can I be sure everything else was checked properly? I feel my time was wasted and the attention to detail was missed.

dyertom

Apr 27, 2016

I scheduled a 8am appointment for my Toyota Truck on the Hoffman website for Tuesday April 26.However I mistakenly scheduled the appointment at Honda. I did not realize this until later in the afternoon when an employee from Hoffman Honda did a follow up phone call.Toyota service asked me if I had an appointment and I said yes, still not realizing that I had the appointment at Hoffman Honda!My truck was fully serviced and all was well. Thank you Hoffman Toyota! Great service and understanding service professionals!

NPALOZIE

Apr 27, 2016

My 4Runner needed the 10,000 mile service and it could not have been easier. Everything was arranged for pickup and return of my vehicle, the service was completed, and my 4Runner was returned washed and ready. Mike Fitzgerald kept me informed during the entire process and everything went smoothly.

BROOKSWHITMOREPARKER

Apr 22, 2016

I have used Hoffman twice for installing Tires on my vehicle, as well as having some warranty work performed... In one case, they noted I had some issued with my frame and helped refer me to a repair welder that performed that work in a timely and reasonable fashion. Mike Fuhr is an excellent service manager that communicates, calls or emails you back promptly, and I will not hesitate to use this service center in the future for both of my Toyota's automotive service needs.

kellypascale

Apr 21, 2016

By far the best experience I've had at any car dealership! I was not pressured into buying a car like every other dealership has tried to do to me. They have called on numerous occasions to make sure I'm happy with my purchase and now for service they got me in right away and I was in and out before I knew it! Great overall service!

NANCYCROFTON

Apr 20, 2016

Very good experience purchasing a certified pre-owned car. Accommodating sales person who stayed late to meet with us. No high pressure sales tactics or game-playing. Highly recommend.

S.H.MAILHOT

Apr 20, 2016

My 930 appointment made,well in advance for a recall (only one recall was viable) and oil change took more than five hours, (the recall was supposed to take 30 minutes and an oil change 30? Minutes, no car wash, a $40 oil change, plus $4000 worth of recommendations. All done by a pleasant young man. Why would I ever return?By the way, I do not hold Mr. Savoia totally responsible for the poor service as he is only as good as his co-workers and supervisors with whom he works.

Sharon S.

Apr 20, 2016

COURTEOUS AND PROFESSIONAL SERVICE. MIKE FITZGERALD IS ALWAYS PLEASANT AND GOES OUT OF HIS WAY TO EXPLAIN THE WORK BEING DONE AND MAKE SUGGESTIONS A TRUSTWORTHY DEALERSHIP.

bmatty17

Apr 18, 2016

Hoffman service managers always give honest evaluations and options on the variety of services. Things are always explained in a way that I understand what is needed. I have a 2007 Rav 4 and all services have been performed at Hoffman. They care about my car as much as I do! Particular shout out to Mike Fitzgerald and Kathleen Skiba.

GGARLASCO

Apr 13, 2016

Larry and Jim were great! I was in and out within 3 hours and drove off the lot with the car I wanted at a fair price.

Hybrid Lover

Apr 13, 2016

Larry and Jim went out of their way to help me in the trade in and purchase. I also enjoyed working with Mike in finalizing the paperwork. Larry went out of his way to help me retrieve a few items I left in the trade in. I was amazed to find what I wanted and drive off with it in just a few hours.

JENA

Apr 13, 2016

I found both my salesman and the sales manager to be extremely helpful and friendly. I was dreading the "hard-sell," but I didn't experience that at all. The process was information, easy and seamless.

LindaERabinowitz

Apr 13, 2016

The service at Hoffman has been exceptional. I would highly recommend this dealership to anyone purchasing a new vehicle. You leave knowing the service has been completed, by professionally trained service personnel. Mike, my Service Manager, makes sure all requests are met and has the car washed before returning it to me in a timely fashion. Everyone in the dealership knows what they are doing and keep up the good work Hoffman... To date almost all visits were covered by the Toyota Care extended policy and/or the Extended Service Toyota Care we purchased. A great way to control repair/service costs. We go out of our way to be Hoffman customers.

RAMIREZ6

Apr 13, 2016

The staff treats you with courtesy from the beginning of the service. They are professionals on their working area. My car was clean and ready at the time fixed from the beginning.

kw1210

Apr 12, 2016

Only Hoffman Toyota meets my expectations for service of my vehicle. Staff is always friendly and polite and the service is of the highest Toyota quality standards!! I do love Hoffman!

mhollis2323

Apr 9, 2016

I just wanted to let everyone know that Hoffman Toyota is the best.My sales associate Julio Sosa was so very professional and did not miss anything during my recentpurchase of a 2016 Toyota Camery SE. He was the outmost professional from the beginning to the endof my purchase. Highly recommend you work with Julio he will take great care of you. All in allHoffman once again provided a great experience to purchase a car from. Kudoss are also due toJim an Jamel... Across the board a rating of 10 plus for all...Mr HollisSimsbury CT

FREDG

Apr 6, 2016

Stopped in to have a loose part that was dragging under the car reattached or replaced. Although not a scheduled visit, the repair was made promptly.

GREGORYMKAY

Apr 5, 2016

I had a very good experience getting a new car. I did not intend to get a car but check on a major repair. After it was all said and done , I was better off replacing my car with a new one. Endei Lima bent over backwards to help me reach my decision. This was the second car we got in 2 weeks so Hoffman must be doing something right along with Ednei.

JLMYSLIWIEC1989

Apr 5, 2016

My sales person Jose was knowledgeable and committed to find the exact car we wanted. Very satisfied with the price, the dealership and the car. Buy a vehicle here.

ZONOUI

Apr 5, 2016

We have been customers for 6 years. We have bought 4 vehicles from Toyota Hoffman and have worked with the same people and have received excellent service from them. I feel well taken care of and they meet out needs and expectations every time.

FIELDROCK9

Apr 4, 2016

The sunroof on my Camry was stuck in the open position with rain forecast (and no garage). I got a service appointment for the next day. A part was needed and a loaner car provided. My car was ready the next day. I found the service expensive but worthwhile.

jc26546

Apr 4, 2016

Hoffman is a local professional, courteous, experienced dealership and repair shop. They are very detailed in inspecting and letting you know what issues may need attention,

KOVALASKI

Apr 4, 2016

People were friendly. They told us what needed to be done and how long it would take. They were exactly right on the time. Overall experience was excellent

BELLMAN2

Apr 2, 2016

Went in for a 120K service and came out with a good price. Good value, great service and friendly people. What more could I ask?

CGL

Apr 1, 2016

Dan Savoia . was very good with getting my truck properly serviced .I will be comming back. For future sevice thank you. see you soon. I,ll be calling this for more service

mccoy.e.redd

Apr 1, 2016

Staff was welcoming and easy to deal with. My service advisor was Mike Fitzgerald. He was on the ball and extremely informative. Overall great service. I was completely satisfied.

SETBAMA

Apr 1, 2016

I took my truck in for it's first service. Staff was polite, professional (yet comfortably friendly), and quick. The service that was done on my truck was done in a timely manner (only the 5000 mile svs). The only problem I have is with the "free was" on every service. The vehicle is washed but not dried. This is despite what the owners manual says to do. 2016 Tacoma Owner"s Manual page 434, 4th line down in the Cleaning and protecting the vehicle exterior. I don't want water spots on my truck. Especially on a new truck. If you aren't going to follow your owners manual then don't offer the service. If it weren't for the wash thing I would have given 5 stars...

Coffee lover

Mar 29, 2016

My appointment was at 2pm. The promote service when you drive into the service bay is a pleasure. The service was done at 3pm and I received an explanation of everything done. I had some further questions and the service advisor (Daniel) was very willing to take the time to explain everything to me. They missed one item on my list but took care of it promptly.

SREE285

Mar 29, 2016

Purchased Sienna from Hoffman Toyota, Overall I had a great experience, staff were very friendly and great to work with. Looking forward to the service

BADGE

Mar 28, 2016

Customer service agent gave a detailed explanation of problem. Since it was a very expensive repair he did everything possible to save me money and deliver the car in a timely manner. He kept me informs throughout the process and let me very satisfied that the car would be in perfect condition when completed.

FAST163

Mar 28, 2016

Great service and a very knowledgable staff. Work was performed on time and the car was clean when complete. I would recommend Hoffman sales and sevice always!!!

Val Crochiere

Mar 28, 2016

John was great to work with from start to finish. His knowledge of the vehicle and workings of the electronics options was amazing. Jamal was also great to work with as we discussed through the financial aspect of the purchase.

nicolecevans

Mar 27, 2016

We enjoyed working with John Rossley. We love the car and it was delivered timely with John providing updates along the way. John was very knowledgeable about the features of the car.

NANPELKEY8655

Mar 26, 2016

The sales and service was excellent.I was thrilled with the timely fashion the truck was delivered in. John, the salesman went above and beyond to acquire the vehicle I wanted.Thank you

anon

Mar 23, 2016

Brought my vehicle to this Toyota service center to replace a recalled air inflation module, it is owned by the same organization from whom I purchased my Honda. I assume they did the work and that the work was for a valid recall and not just for Toyota to collect data on their sold autos......The workers were pleasant, they had the part, estimated it would take 1.5 hours, finished early in just around an hour, car was washed, no charges for anything as it was recall work.They didn't hassle me about recommendations but provided their inspection results and said to call and make an appointment if I wanted to proceed but knew I didn't take their recommendations last time. My issue is one of the recommendation is that the washer fluid was low and they provided a complimentary refill. I actually filled it less than two weeks before the appointment and hadn't used it much or at all since bringing the vehicle in to be serviced. When I filled it to the top it really wasn't even that empty so I know the reservoir is not leaking. This experience just cements the fact that you can't trust dealership service centers.Find a local trustworthy mechanic or perform the work yourself and buy a cheap diagnostic code reader to check trouble codes before bringing it to the auto shops to determine whether or not they are trying to scam you. This is the fourth toyota service center that has tried to take advantage of customers from not being able to repair a fan switch and charging me for it ($165) while under warranty saying it was a dislodged cable not 'broken' (3 visits - I ended up fixing it on my first try in under 30 minutes and under $20 for tools and has never failed since...), to breaking my CD player while trying to make that repair which requires absolutely no interfacing with the power system of the auto, scratching up my dash, to recommending engine coolant changes in first 40k miles. I avoid manufacturer service centers, they seem to have the least qualified mechanics and are most pressured for charging for extras. A good mechanic won't need to lie because they will be plenty busy without adding on unecessary services. Also if they aren't part of a chain they can operate more efficiently.

JC1970

Mar 23, 2016

As always, my trip to Hoffman for service on my 2008 Camry was a pleasure. The service rep, Mike Fitzgerald, was friendly, helpful and shared detailed information clearly. The required work was done in a timely manner and without any issues.

DSKEATING

Mar 22, 2016

First encounter with the dealership was on a Wednesday night.. Walked in, looking at the selection & prices. Was very pleased that no one hustled me, no one pressured me. When I finally decided to purchase on Thursday, Julio did a terrific job, between showing me the vehicle & its technical specs & actually closing the sale... There was one glitch during the actual purchase, Mike's printer did not work. That slowed the process - you might consider some new printers..But truthfully --the personnel at at Toyota Hoffman are terrific.. Highly reccomendedDavid Keating

HRISTOSGL

Mar 22, 2016

We have come to this dealership for the last several cars we've leased/purchased. We have always had Jose Rivera as our sales person and he has always been exceptional-wonderful to deal with and was this time as well. However, the management person we were dealing with was very condescending, Jose Espinosa, and acted as though we would have no idea about financing and wasn't honest with us.Also, it was a snowy day while we were there, and there were actually employees sleeping in some of the demo cars inside the building- it was totally unprofessional. The process of purchasing a vehicle takes quite a while as it is, but then to see that you have to wait for your sales person to run around and do everything while several others just slept was just unbelievable. Aside from Jose Rivera, the customer service experience was horrible.We don't think we will ever go to this dealership again.

KRGARCEAU

Mar 21, 2016

Our Experience was great from the start. Our Salesman, Matt, was very friendly and knowledgeable from the start. Negotiations were smooth and the car was ready when we arrived. I'd highly recommend this salesman and dealership to anyone.

FAULKNERABRADY

Mar 20, 2016

Before having the work done at Hoffman, I received 2 quotes from other repair shops, 1 was lower and one was the same. Rich Gadomski was the most professional and gave me the feeling he knew what he was talking about. Rich is a great asset to Hoffman and I hope they recognize that. I feel like the mechanic who worked on my automobile was honest in his assessment and did really quality work.

C.VELEZ

Mar 19, 2016

SO MY HUSBAND AND I WENT TO HOFFMAN TOYOTA TO CHECK OUT A VAN WE HAD SEEN ONLINE... IT WAS RED AND HAD A VERY GOOD PRICE ,,, UNFORTUNATELY TO OUR LUCK IT WAS SOLD THE DAY BEFORE... we decided since it was sold we would look around... Larry a car associate approached us and kindly helped us see other options available... We were not convinced, but then the sales manager approached us to notify us about another red van he just had arrive... to our luck it was just what we needed... I must say Larry and the sales manager really did an awesome job.. I feel lie luck and God's favor was over us... thank you...

DARBAUER

Mar 19, 2016

Very professional, friendly personnel from the salesman to the finance manager. Their pricing was the reason we chose Hoffman in the first place and we are glad we did.

bachurch01

Mar 17, 2016

Someone else brought my car in for service for me. I dealt with Linda Schultz when I made my service appointment. She was very helpful.

KIMERA1009

Mar 17, 2016

A easy, seamless trade-in for my lease.Jose Rivera is a very good sales person and I have leased 2 cars through him.Jose Espinosa filled in for Jose Rivera so I didn't have to wait and I appreciate them being considerate of my time. It was a good car dealer experience, and I return to Hoffman for all my car purchases or leases.

New car 2016

Mar 17, 2016

I was only there for the above replacement. About an hour into the service, a service rep called me from. The waiting room and explained there were 3 other services that needed to be done and I told him that I Would have them done on my next routine service and that I mentioned that at my last service. This is my opinion is very pushy!

PARANJAPE.KIRAN

Mar 16, 2016

Left wanting first more on prices but did not press much on Matt because of me having time constraint.Everything else was excellent.Test drive and other help was uptime the mark. Transaction was clean and hassle free.

MAR4215

Mar 15, 2016

Everyone was very nice and helped us with the new purchase.. They helped us make our decision on whether to lease or buy and took care of the insurance for us.

123

Mar 14, 2016

The actual work was completed appropriately. Their customer service needs work. I waited on hold to make the appointment. When I arrived I waited for a service write-up person to get to me. (Three people waiting and only one write-up person available). I left the car with them and they said they would call when it was ready. They did not. I called and, again after a long hold, they searched for the paperwork and told me the car was ready. When I arrived the search was again launched for the paperwork. When it was located I was able to retrieve my car. Not the best experience.

LINDSEYSNIFFIN

Mar 14, 2016

My whole experience was quick and easy. Getting an appointment was super simple. I decided to switch from carmax, because it's much easier to get an appointment. I'm much more comfortable bringing the car here, and I'll be coming back for service from now on.

RRBLACKJR

Mar 14, 2016

You have piece of mind that the car was just not properly serviced, but pro-actively checked over for potential down-the-road issues that could have a negative impact on your overall driving experience.

SHWALSH2000

Mar 14, 2016

Hoffman Toyota did a great job of taking care of a problem with my car, which my daughter discovered while I was in Florida. The Service Mgr and Mike were both great! They worked with me over the phone and my daughter in person very smoothly. They couldn't have been nicer! Thank you!

TADORNO913

Mar 14, 2016

This time they took in my MINI COOPER to look it over for a Power Steering issue. Brian did the research himself and found that on my particular car, there was a TSB for the problem and guided me in the right direction to take steps to get it fixed! This place is CLASS ACT!

Tiger Lily

Mar 14, 2016

Mike Fitzgerald is a true champion for the customer and their car. In October 2015, Hoffman Toyota on Rt 44 West, West Avon, CT, recommended several major repairs to keep my 2005 Camry with 150k+ miles on the road. I pay cash for everything, so Mike and I worked out a plan to chip away at the list. We worked together for six months, addressing the safety items first. Every interaction with Mike and Hoffman Toyota Team was 100% satisfactory.

ILITTLE36

Mar 11, 2016

I just have to say that Jose Rivera and Jamal Alkatib gave me the best customer service that I have ever received.. I came in just to see what my options were for my upcoming lease that was ending in a few months....well needless to say I came home with a 2016 Rav 4 within 3 days of visiting the showroom..

CHARLIEPEAKE

Mar 10, 2016

I was treated courteously, professionally and fairly by both the salesperson, Jeannette, and Sales Manager Zach Hoffman. I have only purchased a used car once before (a Lexus from this same dealership), so was apprehensive about used car salesmen stereotypes, but instead had a good experience.

bdenue

Mar 9, 2016

On Saturday March 5th we leased our second Corolla from Jose Rivera. This time we turned our 2013 in for a nice looking 2016. The timing was right, the price was right and Jose did a great job! We will be back for future cars and will ask for Jose!

FIRAS ISMAEL

Mar 9, 2016

Very satisfied with Toyota Hoffman in west Simsbury . John Rossley was the sales man that worked with me; he showed a great customer service and he addressed all my concerns in a professional way.

bfc06

Mar 8, 2016

I had an appointment for 7 a.m. Saturday morning. I dropped my vehicle off on Friday. I received a call that the car was ready at 8:30 a.m. on Saturday. Most everything was completed to my satisfaction. The car wash that is included was a very poor job. The windows were all spotted with dirty water. The rear window was only half washed. I can see the line where the window was washed and where it wasn't. When I started my vehicle the radio was blaring on a station that I would never listen to. Not the end of the world but really not necessary to be playing around with things in my vehicle when I bring it in for service.

SAINTSFAN4U

Mar 8, 2016

Sales person, George, was great. Jose was awesome as well. My entire experience was fast and all the people were knowledgeable and friendly. George followed up and I have no complaints

jrprimo

Mar 3, 2016

Was pleased with the customer service provided and how quickly the service was provided. They also did not hesitate to honor discount card from a different Toyota dealer.

Tom and Kris

Mar 3, 2016

We recently bought a new 4Runner from Hoffman and had a great overall experience. Matt West took the time to show us many vehicles, new and used (on and off) over the last 18 months. The reason we kept coming back was Matt's patience, knowledge level and personality. Thanks for everything, Matt!

delfiasalazar

Mar 2, 2016

Recall on my car and the job was done quickly and efficiently. The staff was courteous, friendly and very helpful. I would recommend Hoffman Toyota to anyone.

MPECKHAM83

Mar 2, 2016

Julio was spectacular. Jose and Mike made it happen. We walked in on a whim and wanted to start looking at cars to buy within the next year or so and we ended up with a gorgeous 2013 rav4 XLE. After letting me test 3 other cars before deciding, they got us an amazing deal for our trade in and Mike worked so hard to get us a workable loan that fit perfectly into our budget.Julio went above and beyond by detailing our new car while i was at work and dropped it back off for me! I'm definitely buys our next car from Hoffman as well!

odyssey123

Mar 2, 2016

The first car I bought, I was just starting my first "real" job after graduating from college. Ten years on, I decided it was time for a change, and MAN did that new Prius look gorgeous. My dad would take me to Hoffman as a kid many a time to "test drive" the back seat of the cars he was looking at, and I had fond memories of the curious gazebo-esque structures that used to define "Hoffman" in my brain. I knew that if I was going to drive off with a new car at all, I'd want to do it there. So I made an appointment to test drive the Prius and got to work.Considering that I work freelance, I'm used to haggling prices -- and I know there's a subset of people out there who enjoy the haggling experience. I'm not one of them, and honestly, I walked into Hoffman fully expecting a miserable experience. What I got was a rather robust series of back-and-forths (the initial numbers, the "family has a purchase history with Hoffman" numbers, and finally the "competing dealer I'd rather not go to is offering this, can you match them" numbers). When the agreement was finalized, I felt good about it -- and when you're driving off the lot with a brand new car, that's the feeling you want.

MEGAN.PILTZ

Mar 1, 2016

The whole experience was excellent and painless, I left feeling completely satisfied with my purchase. Ednei and Jamal were both so friendly and accommodating. I was actually shocked at how nice everyone was and it really seemed like they were working for me to make sure I was completely satisfied. Overall great experience and I would definitely go back for my next purchase.

NATEP

Mar 1, 2016

Jose Rivera and the rest of the sales staff were friendly and knowledgeable. I found the process of buying the car at Hoffman Toyota to be straightforward and honest. I spoke to Caitlin over the phone, discussed the used car I was interested in and set up an appointment with Jose. When I got to the dealership, the car was ready for me to see and drive. After some negotiating we agreed on a price I was comfortable with. The process was simple and straightforward. They didn't try to sell me stuff I didn't need or want. I am very pleased and would recommend this dealership.

BGGUERRAZ

Feb 29, 2016

It was a very easy and pleasant experience. John was great and answered all my questions They quickly worked up a price we moved on. I was under a time crunch and they were accommodating. It was probably the best experience I have had buying a vehicle

DLJENNINGS36

Feb 29, 2016

The customer service was good, friendly, helpful. My check engine light came on in my 2013 Sienna and I was able to schedule a drop off appointment quickly. I was informed by phone on the status and estimated completion time. Rich was good at keeping me updated. My only complaint is probably more due to company policy. With technology being so good, technicians should be taking photos of problems to show clients. I think with this addition there is better justification of prices. I understand that prices are going to be higher at a dealership, with significant overhead, but with photos (proof) maybe there is more understanding of the prices. Overall I was happy with my experience and I will use them again.

SkepticNoMore

Feb 29, 2016

I am the kind of person who would rather go to the dentist than deal with car salesmen. Hence, my reluctance to go to the dealership and return my leased vehicle which was well over its mileage allotment. I didn't want the aggravation. I went in expecting the worst, especially since I was assigned to their general sales manager, Jose Espinosa. I immediately thought, "oh no here we go, what type of number shifting and nonsense is he going to throw my way?" To my pleasant surprise, yes, "pleasant", I was not given the run around, nor did my wallet suffer any damage! I drove out of there with a new vehicle and no pain. Thank you Jose and Hoffman Toyota for revamping your whole operation and making the customer feel valued and appreciated without the stress and anxiety!

TADORNO913

Feb 29, 2016

My Tacoma and I are always treated wonderfully! Technician Brian Rizzo is spot on and I request him to take care of both of my vehicles!

ALeadbeater2430

Feb 25, 2016

Just wanted to take the time to recognize an amazing group of people at Hoffman. This is now the third vehicle we have purchased from these folks, and of all the dealerships my wife and I have ever worked with, there is no comparison. Jeannette Garcia was an amazing sales rep, and Jose Espinosa was the icing on the cake. We were in and out fast, found the car that was perfect for our family, and when it came time to talk financing Jamal Alkatib proved he is the best in the business. There was never any pressuring, or the typical "greasy" used car salesman feel, and everyone was willing to help, including Caitlin Vargas who facilitated the entire deal from my initial online inquiry. Wonderful people, wonderful service, wonderful car, and I left feeling that I can trust each and every one of them. We will never shop at another car dealership in the future. Great work by all!!

bkelly

Feb 25, 2016

Just purchased our 3rd car from Hoffman, second from Jose Rivera. We live in Western Mass and pass many other Toyota dealerships on the way. Jose had been one the best salesman I've dealt with ever while purchasing a vehicle. Since we live an hour away, we were able to work through most of the details prior to our arrival. We were in and out, driving our new car in under an hour. It does not get easier than that. Without a doubt I would (and will) return as a customer. Jose is such a pleasant guy and so very easy to work with. Tip of the cap to Jose Espinosa and Jamal Alkatib as well. That's a solid team working at Hoffman.

lissiebrooks

Feb 25, 2016

I have grown accustomed to csuoerior service and it was yet again! I particularly like how he explained future service needs and helped me prioritze them.

UNAATKINS

Feb 25, 2016

Loved the Sienna minivan loaner that was in great condition, I have 2 kids to cart around so it was nice not to have a sedan loaner.

GATOR1

Feb 23, 2016

It took us months to decide what vehicle to purchase. We started with Patrick at Hoffman, who previously leased a vehicle to me and sold at least one, if not two, to our son. We ended up leasing from another dealer and it became very complicated. We decided, no more of this, and we went back to Patrick. He showed us several vehicles and we settled on two--but wanted to drive the second one, which no one had in stock. As soon as Patrick had one, I drove it, made sure it would work for our purposes, and asked him to get us one. Once the decision was made, he had a vehicle for us in a few days--and gave us a more than fair trade-in for our very old vehicle. (Thanks, Jose!) Jamal found us financing at a great rate and he made the usually painful signing on the dotted line painless. Our family has purchased six vehicles and leased one from Hoffman over the years. I'll go back there again when the lease on my other vehicle is up.

kl

Feb 23, 2016

Matt, Zach, Jamal and all the team of Hoffman Automotive made my car buying experience the best I have ever had. I was treated like I was important and did not feel the "pressure" of having to choose a car. I received a great price on my trade in, thank you Zach! I hope to never have to deal with another dealership - ever - and I have nothing but good things to say about Hoffman Toyota. I love my Camry and will be spreading the word around about the spectacular service I received and of course the car I love! Matt thank you for all your time and service and Jamal thank you for helping make the process go smoothly and fast. Kudos to you all

CCMAN222

Feb 17, 2016

Start to finish I was extremely happy with my purchase experience at Hoffman Toyota. I was able to pick a vehicle without pressure and was given a highly competitive price without a lot of hassle. Once I decided to purchase I was offered options such as extended warranty but their was no "hard sell" just a straightforward explanation of my different options. My salesperson John Rossley was extremely helpful particularly in familiarizing me with some of the great new audio, navigation and Bluetooth technologies all of which he was very up to date on and helped me to set up prior to delivery. Couldn't have asked for a more professional, seamless buying experience great place to do business!

HANDSOME_D

Feb 17, 2016

I've never stayed with any type (dealership, franchise, independent) of repair shop for more than 2 or 3 years. For 15 years my family has been bringing our Toyotas and Lexus in for service and we've never, ever, had a complaint. This visit was no different; great service...again. Brought my daughter's 2002 Pontiac in for vibration issue and Rich identified a bent wheel. (My daughter swears she doesn't know how/when it happened - ha!) The 14 year old part is no long being manufactured, but Rich tracked a new one down and had it shipped from Indiana at a very reasonable price. Car drives great and was returned washed and vacuumed. Thanks for the fair, honest, and enjoyable repair & maintenance service for the past 15 years. We look forward to many more years and decades. -DS

PMAE2920

Feb 17, 2016

They are excellent in what they do and say. I took my car to get it repair. But had to keep it over the weekend. They kept their word in bond and had it ready by Monday. Even let me loan a car till the repairs were done. The representative was very cordial and honest. I trust this dealership to the max.

EJKMX5

Feb 16, 2016

We have 2 cars from Toyota Hoffman; Highlander Ltd and Rav4 Ltd. Both have about 45k miles. All warning lights came on the Rav4 dash and took it in for code scan and fix. Scan code is $120, the problem was the O2 sensor that would cost another $420. I questioned whether a TSB or recall would address the O2 sensor as they normally go ~ 100k miles. No dice...$420 and he recommended that the other should be replaced as well as they normally go together...tack on another $300+. I told him he can pull the car up front and I will handle myself or through a local shop. My research shows that I can buy both O2 sensors, a blue tooth scan tool to detect and clear codes, any tools I don't have and less than 2 hours of my time and it would cost me $160 vs $940 and i have a scan tool for the future. They also recommend a front brake job (which they correctly indicated two weeks ago when I went in for an oil change) which I replaced last week for $72...they wanted $320.

jaancal

Feb 16, 2016

This was a very positive experience. Very professional all around. Published price was fair, with internet reduction, but got a little extra discount because, I think you know that the customer expects at least a few hundred additional reduction to make him "feel good". Everyone wants to feel that they got "something" off the published price, so that was good.We remembered Matt from a few months ago, when we were considering purchase and came back and asked for him, which I know he appreciated. Matt followed up shortly afterward to ask if we had any questions about the new car, which was nice. Mike V was informative and helpful with the finance options. Mike F explained well what was wrong with our old Sienna and what was needed to get it back in shape, if we chose to do so. Everyone at Hoffman was very nice and accommodating with the trade in, and overall.

Jvcv0912

Feb 15, 2016

I had an AWESOME experience with Jeannette Garcia and Jamal Alkatib!!! Jamal made the process easy and smooth. Jeannette has always been a great salesperson to myself, and all of my family!! I will ALWAYS recommend her and The Hoffman Auto Group to ANYONE!!! THANKS SO MUCH!!!!

MarcoF

Feb 15, 2016

The team at Hoffman Toyota was a pleasure to work with. They have a great inventory of used cars from which to choose from and are willing to work with you to find what you need and within your price range. There is no reason to go anywhere else, so if you're in the market for a Toyota, Honda, Nissan, or Scion, be sure to visit Hoffman dealership in West Simsbury.

TOBEINFORMED

Feb 12, 2016

Awesome service staff and the ability to learn more about my toyotaservice plan. always looking for value and i am considering buying a service plan that toyota offersfor 30,000., 35000, 40000Thanks

EMALONEY

Feb 11, 2016

I have been a Hoffman Toyota customer for over six years. Their professional sales and service staff completes the satisfaction I have had with three Toyota vehicles. The service facility is comfortable and they do a great job in helping me maintain my vehicles.

rkitano

Feb 9, 2016

Service was quick and the service agent was efficient and friendly as were the staff in the bay area (don't now their names now).

SJOSLYN

Feb 9, 2016

Hoffman Toyota is by far the best in sales and service. My experience with this company has been nothing but superb. I was recently in for some custom work on my Tundra and the service department exceeded expectations! Mike Fitzgerald and Brian Rizzo are consummate professionals!

ROBERT7193

Feb 7, 2016

I brought my Lexus GS350 To Hoffman Toyota service because they were closer than their Lexus service dept. I figured Lexus is made by Toyota and they should have no problems working on my car and I wasn't disappointed. Mike Fitzgerald took care of everything and kept me well informed. I will definitely bring my car back to Hoffman Toyota.

BILLBAXTER

Feb 5, 2016

From my first phone call to Hoffman inquiring about a 2016 Tacoma I had seen online, to my eventual purchase of a different Tacoma, every one I dealt with was friendly, and quick to help in any way possible. I had been to a couple of other Connecticut Toyota dealerships already looking for a Silver Sky Sport Tacoma, and Jim, the sales manager had let me know that a Barcelona Red Tacoma was going to be delivered to Hoffman. I took the drive just to see the options on the truck, never thinking I would like the red one. I was greeted with a smile by Jesus Roche as soon as I walked in. I couldn't have picked a nicer man to end up having as a salesman. After opening up the Tacoma, he let me relax and check out all the options on my own. What a difference it makes when you can see how everything fits, feels, and works without someone looking over your shoulder. After my third visit to Hoffman, to my surprise, I bought the red truck, and I absolutely love it.

JFSOL

Feb 5, 2016

I bought a used RAV 4. Not only did the car come in great condition, but the first service (oil change, tire rotation and inspection) was free. That is the way to attract customers.

MWELSH54

Feb 5, 2016

Had problems getting the vehicle into 4WD. Service department could not replicate the issue, but spent lots of time testing the car and made sure we knew how to get it into 4WD.There was no charge. Very impressed!

FRANR

Feb 4, 2016

Over the years our family has purchased 5 cars from Hoffman Toyota and it is always a great experience. It was a pleasure working with Jose Rivera who is exceptionally knowledgable about the cars and was tremendously helpful. Thanks again for making the car buying process easy .

tgeorge717

Feb 3, 2016

Thank you to everyone at Hoffman Toyota for helping me with my recent purchase. This is my third vehicle purchase with you and the experience keeps getting better. A special shout out to Tyrrell Dabrowski and Johnny O!! No pushy salesmen...just a fun caring group to work with! I love love my new Toyota RAV4. It's exactly what I wanted. Thank you Hoffman Toyota! You guys rock!

CYNTHIA.CALLIS

Feb 2, 2016

This is the 3rd vehicle Jesus has helped me lease with $0 down. I really am not a fan of car shopping. He makes the process as simple as possible. In this particular situation his proactive approach got me to make a buying decision many months sooner than planned

LPANE38

Feb 2, 2016

VERY CLEAN WAITING AREA,AND REST ROOMS. SERVICE IS EXCELLENT! MIKE FITZGERALD IS THE BEST ASSISTANT MANAGER I EVER HAD. HAD A10,000 MILE SERVICE. ONINSPECTION FOUND OIL LEAK. FROM FRONT TIMING COVER CAUSED BY INSUFFICIANT SEALANT ON BANK 1 SIDE OF COVER.MIKE EXPLANED THE PROBLEM. THE ENGINE HAD TO BE REMOVED TO FIX THE LEAK A HUGE JOB .GOT CAR BACK IN TIP TOP SHAPE.THANKS TO AGREAT SERVICE DEPARTMENT.

moscarella

Feb 2, 2016

I was taking care by Keith who was very professional and kind. I had a coupon for the 5K maintenance that was for conventional oil change and he honored it despite the fact my car actually gets synthetic oil. I got my car back nice and clean. I'll certainly be back! Thank you!

CHABAD

Jan 31, 2016

We were provided fair and straightforward pricing. Invoice pricing plus additional manufacturer's rebates. Every question was answered. Courteous, respectful and very patient. Every detail was taken care of and as painless as possible. Helped us work the lease so that it would fit our budget. We visited a number of dealerships. The class and atmosphere of Hoffman's showrooms are far nicer than everyone else in the area. Free soda and coffee provided.

agrandesigns

Jan 29, 2016

from the check in person to the service writer to the cashier were all friendly courteous and professional. I bought my Toyota highlander there and have had it serviced since 2012. I am treated fairly, I feel repairs suggested are needed and i am treated fairly without being pressured.When its time for a new car I will be buying it from you and will have it serviced there as well. please keep up the good work

Kelsey22

Jan 29, 2016

Everyone was super nice and helped me with all questions that I had. Definitely a great experience and day, would go back and recommend to anyone.

LOTUSBOY48

Jan 29, 2016

I took my vehicle (2006 Tacoma 4WD) for service, as the check engine light came on. After they checked it out, the tech reported that I had an additional problem. The truck has 140,000+ miles on it and the gear oils (transmission, transfer case, front and rear diffs), according to the tech, had never been changed. The "mechanic" said that it was clear that the drain plugs had never been touched. In fact, I changed all the fluids myself 2 months ago. I almost stripped the rear diff plug trying to get it off, so it clearly would have looked abused in an honest inspection. As a result, I had no service done there, and will not return. I cannot trust them.

KRISTENMUNDERWOOD

Jan 27, 2016

Excellent customer service from the time i bought my car to servicing my car!!!!!!! Would highly recommend! Jamal is the man to go to for financing.

NOUHRANI

Jan 26, 2016

I went in to look at a car 30 to 40 mins before close time, but even then Jose was very welcoming and helped me explore car options and price options. I was very happy with me experience and I would recommend you to talk to Jose Rivera.

SHAGENSKY

Jan 26, 2016

Just bought my third car from Hoffman Toyota. As before, our salesperson (Matt West) was very helpful, courteous, and non-pushy. The dealership employees are always helpful, respectful, and work as a team. I always feel comfortable walking in and talking to whoever is available, Everyone seems eager and willing to help me. The finance officer (Mike Viara) was knowledgeable, well-prepared, and very clearly explained the financial details of my deal. All around good experience.

FOLESEN45

Jan 25, 2016

Keith was knowledgable, efficient, courteous, and provided a Loaner. Everything was pleasurable, making me feel I was your only customer. Proud to recommend your dealership!

jsmith5

Jan 25, 2016

I took my son's car to Hoffman for the first time. It was the first service since we had purchased it used in October 2014. Mike Fitzgerald was very friendly, fast, efficient and clear in describing the service that would be performed, and had suggestions for deferring tasks that really weren't needed at this time but could be handled at a later visit. The car was ready as projected, and had been nicely washed besides. Overall, I was very pleased with the service and will certainly take the car there for any future service needs.

MJALLOW38

Jan 25, 2016

I m very happy to get my 2012 hybrid Camry service at Hoffman,very nice people to work with. Keith Lundy always take good care of me

russ

Jan 25, 2016

in and out with a wash, prompt and on time. I was not expecting a wash but was asked. Total time for service and wash an hour and 15 minutes

AHHCT

Jan 22, 2016

After an accident that totalled one of our cars, my husband and I needed a realiable, safe used car for our daughters-and quickly! Everyone at Hoffman went the extra mile, even staying after hours so we could pick up the car before I left on a business trip the following day.

DIANEBENNER

Jan 22, 2016

Found out I needed new brake pads and they were installed in a reasonable time. All was explained well. Time frame was met. Asked for coupon to be applied and it was.

RBN

Jan 22, 2016

Service advisor Linda Schultz greeted me on arrival at your dealership with a smile. The intake process was quick and complete - I found that comforting. Linda called me when the service was completed and the cost was quite reasonable.I would say great service at a great price. Thank youI have been a Hoffman customer since 2004 and have bought 4 Highlanders - all of which are still on the road with my children and their families.

CRissa1357

Jan 21, 2016

Great staff and clean facility. Very professional, polite and work with you to get the exact vehicle you want, along with a price to match your budget. Highly recommend to anyone looking to buy their next vehicle.

RCARTUN

Jan 21, 2016

I was very happy with the service you provided yesterday on my Toyota Highlander. Mike was exceptional!However, I was not pleased when I went up to your Body Shop. When I arrived there must have been at least 6 people outside smoking. When I got out my car all I could smell was cigarette smoke. I work in cancer diagnostics and the one thing that I can't stand is people smoking! Smokers don't care about their health and I think that may be true about their jobs as well. I will take my business elsewhere.

CCRSCK

Jan 20, 2016

I have leased my cars through Hoffman Toyota since living here in Simsbury . I appreciate the professionalism, attention to detail and service given to me. Jose Riviera is committed, flexible and available to meet the needs of his customers.Thank you Hoffman for all you do.

freeves

Jan 20, 2016

The staff at Hoffman are very professional and take care of all my service needs. I am able to get appointments that fit into my schedule and they process my vehicle in a timely manner. Mike makes sure I understand any unscheduled maintenance that my need to be done and then I can decide if I want it done at that time baring any safety issues.I just always have a good and fair experience at Hoffman.

MARCOMORELMD

Jan 20, 2016

Ednei is amazing Jamal went beyond to convince and help me decide hog to lease Your team is very dedicated you should give them a bonus. An old friend and customer Dr Marco Morel since 1975

TPUPPO3

Jan 20, 2016

I recently traded in my truck for an F350 they had on their lot with 32k miles. I had no intention of buying that day but they gave me an offer on my old truck for $1000 over what I had agreed to sell it for on the private market . I drove it home that night.Generally when salespeople make their sale they'll completely disregard the customer and move onto the next one. Julio Sosa, the salesperson I was working with, was more than friendly and willing to address and resolve both the issue of a faulty parking sensor and a damaged key fob on my new truck a couple days after I bought it. The entire ordeal (which I generally despise) was very pleasant and pain free. I highly recommend them.

TWINKIE8286

Jan 20, 2016

I have never been treated so good at any other dealer I have been to. From the time you drive in to the time you cash out your greeted by friendly staff and service advisors and helpful technicians. They definitely earned my business I am now a Hoffman customer for life.

AFENDIVE

Jan 19, 2016

I just leased my third RAV4 from Hoffman. They are a pleasure to deal with. Very customer oriented. Service is excellent.I couldn't be happier.

QB409

Jan 19, 2016

The dealership experience was a great one. Everything was done right the first time. My service advisor, Mike Fitzgerald, kept me informed as to the status of the work being preformed on my car.Definatly go to this dealer to get any type of service done.

John Livote

Jan 18, 2016

Could not ask for better! The service was prompt and I was in and out with my loaner. What made this even better was the loaner was a brand new 2016.

sal.stapleton

Jan 18, 2016

have dealt with Linda for several years now, she's great!nice that there is always a loaner available when needed, can count on service to be top notch

LINNISTAR

Jan 15, 2016

I am very pleased with the entire buying experience at Hoffman Toyota in West Simsbury. I dealt directly with Jesus Roche; he gave me a very fair price with no grief. He always maintained a pleasant and proffessional attitude and diligently responded to all my questions and requests. I would recommend him to anyone looking to get a fair deal and a hassle-free experience.

jpm22

Jan 14, 2016

Mike Fitzgerald is my service rep. He has always gone above and beyond . On my last visit we did not discuss an item that was on my report. He called later to advise me of that item - wanted to be sure I was aware. Dealing with Hoffman Toyota and Mike Fitzgerald is always a very pleasant experience. Thank you !

JMTIX

Jan 13, 2016

I would definitely recommend the dealership for service work. It values the customer and the personnel work hard for excellent customer service. It was a pleasure to work with Hoffman.

RJJAMOORE

Jan 13, 2016

I was pleasantly surprised and very pleased with the responsiveness of the Sales Manager, Jose Espinosa. We will be back to Hoffman in the future and will recommend to family and friends.

Don

Jan 12, 2016

Mike Fitzgerald has always treated us with politeness, kindness and friendliness. He will greet us with a smile and he REMEMBERS our names. He is a professional and we trust his advice.

PMATHISRSM

Jan 12, 2016

The environment helps one while waiting for service. The waiting room is clean and quiet. Thank you for wi fi availability. The Hoffman staff who have to speak with customers are knowledgable and professional .

RJACKSONSTANLEY

Jan 12, 2016

Hoffman's service reps. are always friendly, remember me, seem to appreciate my business, and often help to assist me within my financial situation. Highly recommended.

HOCKEYMUM

Jan 11, 2016

It seems that Linda Shultz is a bit confused and un-organized, she didn't remember I was waiting there when I asked if they were working on my car, after everyone else had left that were there after me she said, oh I didn't know you were waiting. Then she checked and said that the car was actually being worked on. I told her that I would would wait in the waiting room, 5 minutes later she called my cell to tell my car was ready and I could come and get it, I again told her I just spoke to her and I was in the waiting room. She then tried to sell me extra service, as I watched my car being driven out, obviously already complete.Going forward I will only deal with Mike Fitzgerald, he has always given me excellent service.

BWYREBEK53

Jan 8, 2016

I went in because I had problems with a truck I just bought at another dealsership and Matt +Jose + Finicial man was very very helpful and helped me and fought to get me into a new truck that i really wanted to have. i was very apprechative of everything they did for me.

GREGORI.TONON

Jan 8, 2016

Matt was a professional through and through, he was courteous and professional but gave me all of the necessary information without needing to ask. During this car buying process Matt was by far the best salesman I dealt with. I will recommend him and Hoffman to friends and family.In addition, Jamal the finance manager was great. He did not push anything on us but did offer and go over all of the additional products with us.Thank you

MATTGRACIE

Jan 8, 2016

Mike Fitzgerald and his team did a great job of diagnosing the issues with my car. Most especially found an easy fix for the bluetooth malfunction. Thanks so much for setting me up with a loaner when it was discovered that I needed brakes...big surprise!

BALLOUCR

Jan 7, 2016

My wife and I worked with George Corsa during our purchase. George was knowledgeable, personable and generally easy to work with. The overall experience was very good, I would purchase another vehicle from Hoffman's when we are ready.

David From Simsbury

Jan 7, 2016

Rich has been wonderful in helping me this week with work on my Camry and on my Tacoma. He quickly understood my concerns, made practical helpful suggestions and arranged for the work to be done promptly. He also significantly eased the logistics of dropping off the vehicles. Many thanks-

JSTRIMAITIS3

Jan 6, 2016

Made the appointment with service desk. Rich Gadomski, the service advisor that i had used in the past, recognized me and greeted me by name. The length of time it took to do the recall item was very accurate. The car was washed before it was returned to me.

LTHSE1

Jan 6, 2016

I trade cars about every 3 years and started looking at possibly getting a Toyota. My previous two cars were hybrids and I loved the great gas mileage but missed the power and feel of a V-6. When visiting Hoffman, I wanted to experience the drive of a V-6 vs. I 4 Hybrid, and without hesitation, the sales people provided access to both for my driving experience. The last car I drove was a Hybrid Avalon, which to my expectations was very quite, drove easily and was as peppy as a V-6. Hoffman gave me a great deal on a trade.

teamdording

Jan 6, 2016

I always come in for my 5000 mile check up and usually it's not a big deal. This time I needed new brakes which was going to take 3 hours. Rather than wait, they had an extra loaner car and I was on my way. The car was ready as promised, 3 hours later. Linda Schultz was, as usual, wonderful to deal with; pleasant, efficient and knowledgable!

Emeriti2011

Jan 5, 2016

My husband and I have been going to this dealership for many years. We bought our last two cars from Jose Rivera and are very happy with the results. I love my new Camry.

GSCHOPPERT

Jan 5, 2016

Leasing a new Camry Hybrid was a pleasant experience, mostly because Jesus Roche was knowledgeable, not at all pushy, and stuck with me through the process. Thanks so much Jesus, for getting the Schopperts into the right car.

tjbisho

Jan 5, 2016

Stopped in to replace my 2006 swagger wagon with a limited version of the 2015 swagger wagon. Got a fair deal on the perfect van that I will be driving another 10 years. Matt our salesman was very helpful and communicated everything very well. Would certainly recommend Hoffman to a friend.

SusanS

Jan 4, 2016

Knowledgeable feedback, courteous and punctual service. Very happy with service. I will be coming back to Toyota Service again when my car needs service. Thanks.

RAINYKEMP

Jan 1, 2016

This is my second experience purchasing a Prius with the same salesman, Jose Rivera. He served my husband and myself very well with answering many questions that we had in response to 2015 vs. 2016. He also took the time to take us out looking for different colors in the lot and when we finally decided, he went out and cleaned the snow off the car we chose and brought it to the salesroom so that I could try driving it. He is a most personable salesman who tries to do as much as he has control of in the pricing and purchasing of a car. I would definitely recommend him to others.

Imow

Dec 18, 2015

I tried my best to buy a car from them, in inventory, but I guess they are looking for customers to beg...I found the car I was looking for online, sent my inquiry and got an Internet quote. The next day, I spoke with a person there and told them I'd stop by later. She then wrote me that her manager said he was selling the vehicle at MSRP, in other words, the Internet quote was just to get me to come in. After I said I wasn't interested anymore, due to the price change, I got a vague email from the manager to com in and talk. Since then, I've emailed the manager twice, with no reply. Today, I went to the dealer, but the manager was no where to be found. So... I don't think these are serious people.

rgerber158

Nov 29, 2015

Julio Sosa's sincere and charismatic salesmanship won over my entire family. His gentle, genuine guidance made for a lovely car buying experience. The 2016 4Runner sells itself, although Julio Sosa's sweet and natural sense of humor coupled with his caring and patient manner closed the deal. We will drive the commute to Hoffman Toyota for routine service, just to check in with Julio! Having just replaced our 2002 4Runner, the running joke is that we will test drive our next truck in 2030 with Julio.

karinbedoya

Nov 22, 2015

Larry Valenta is the best car dealer! Great experience purchasing a used Toyota Corolla. It was quick and easy! He went above and beyond to make sure I was completely satisfied. Very friendly and excellent customer service!

Rickcarol248

Nov 20, 2015

From reception through to closing the transaction, the service was prompt and friendly. My service advisor, Rich, explained the additional services needed and what they would accomplish in a clearly understandable manner. I felt my business was appreciated. Thanks.

Dave

Nov 13, 2015

My daughters 2001 Toyota Camry was running poorly after another garage did a head gasket replacement. Also, we had bought the car used and the Check Engine light had always been on and could not be reset, speaking to bigger problems. To get it fixed right we decided to try the local Toyota dealership. Mike Fitzgerald greeted us outside the Service garage doors and walked us through the entire check-in process. He made our options clear as to cost of the initial inspection of the car. Mike stayed in constant touch with us for the week it took to get the car repaired to 100% operational excellence. As each new issue arose, Mike provided options, realistic estimates, and valid timelines. When we needed a courtesy vehicle after the first few days went by, Hoffman Toyota did not blink an eye when offering us a fully loaded Corolla that we used for four days. In the end, the car is running like new and is reliable again. Thank you Mike and the ace mechanical staff for providing excellent customer service and craftsmanship.

John S

Nov 12, 2015

I would like to praise Mike Fitzgerald for providing excellent service on our 2006 Sienna. The car has over 150K miles and recently required some unexpected work on the power steering system. I was not happy with the cost, but Mike helped me understand the importance of the work if we were to keep the car going. When I had to bring the car back for some additional work, he personally worked with me, and provided reasonable pricing. I believe Mike cares about his clients and wants to make them as happy as possible. I look forward to working with him in the future.

Ellovich,Lois 31

Nov 2, 2015

I brought my 2006 Toyota Avalon in to Hoffman's for an estimate and met with Mike Fitzgerald. Thatwas it! After speaking with him for just a short time I knew I could trust him to handle all of my issues.He was so pleasant, so warm, just a wonderful young man. He answered all of my questions and gaveme an estimate right then and there. I made an appointment and everything was done to perfection!Thank you Mike and I'll be back very soon for my 4 new tires. To Brad Hoffman, Mike Fitzgerald is akeeper. As long as he's working there, I will continue to be a customer!!!!

woolysb7

Oct 22, 2015

They worked hard to try and converge on a deal..Will give them a try again next time as they always provided great service for our Sienna.Overall, good experience.

Metro_North

Oct 6, 2015

I would like to thank the sales and finance staff at Hoffman Toyota for an exceptionally well executed sale last month. Living in CT and working in NYC makes it very challenging to manage personal matter, particularly finding and purchasing a new car. From the initial email inquiry, my sales person John Oulundsen was able to quickly and efficiently provide me with the information I needed. We were able to communiate via email, I was never pressured into a sale. Likewise, all my questions regarding financing and extended warranty options were addressed by Jamal Alkatib. After performing some due diligence, I felt very comfortable with the deal that we structured. On the day of the transaction, or should I say evening! All parties accommodated my schedule by conducting the sale at 7pm. The sale itself was highly efficient. I was in and out of the dealership within one hour. I would highly recommend this sales / finance team and Hoffman Toyota in West Simsbury, CT.S. ChackoBarclays Investment Bank

mangualde

Sep 10, 2015

Working with this dealership and Jeannette Garcia and Jose Espinosa was absolutely awesome. They were able to help us get into the truck my husband wanted and we couldn't be happier!!!

Liz M.

Sep 4, 2015

My husband and I have purchased our last six cars for our family from Hoffman Toyota and would never consider going anywhere else! We've been particularly impressed with Mike Fitzgerald in the service department. He has consistently given us great customer service honestly assessing what needs to be done on each vehicle and telling us what to expect not only price-wise but time-wise as well. We have no doubt that we and all of our vehicles will be well taken care of at this Toyota Dealership when Mike is in charge of our service appointments!

AllieO

Sep 1, 2015

Mike DeAngelis, the Service Manager, was incredibly helpful and flexible when we had our Sequoia in for an electrical issue. The source of the problem was difficult to pinpoint, but Mike and his staff solved the mystery! I can't say enough about Mike and the service staff. Mike kept me informed and up-to-date on the status of my service issue. I'll come back!!.

Brenda

Aug 28, 2015

I can't even explain how amazing the service is at Hoffman Toyota. I can only say that Mike Fitzgerald is truly an excellent Assistant Service Manager. He goes above and beyond to make your appointment the best it can be. Mike always tells you up front what the price will be and calls you if they find more than what they quoted. He makes the customer feel really special!! As a customer you not go wrong if you deal with Mike Fitzgerald in the Service Department.Brenda

cjy

Aug 24, 2015

This was by far the best experience we've ever had buying a new car. Dealing with our salesman Larry, and with Jamal for the financing, was completely stress free and enjoyable.

Paul

Aug 21, 2015

Hoffman Toyota in Simsbury is very reliable, as is service Manager Linda Schultz. I go there regularly. They are very easy to make appointments with. They are good on follow-ups.

Two0neTwo

Jul 31, 2015

I can't even explain how amazing the service they provide is. I couldn't make it down to the dealership the day I needed to get the car. Jamal and Larry figured a way where Larry would drive to my work(15 minutes away) AND my co-signers work(45 minutes away) and Larry even offered to stay after they closed to make sure I got the car that day. I was blown away with how quickly they went above and beyond on the service they provide. Jamal is by far the BEST finance dealer I have ever worked with he goes the extra mile to get you the lowest and best deals he can manage. I would and will be suggesting this dealership to anyone and everyone! Thanks again Larry and Jamal at Hoffman Toyota!

Rav4fan

Jul 29, 2015

I have owned 3 cars and leased 1 car so far in my life-all different makes and different dealerships and service experiences. I have currently owned my 13 year old Rav 4 Toyota and continue to rely on the vehicle because I trust the service at Hoffman Toyota/Simsbury. I bring my Rav 4 for periodic oil changes. My go to favorite Service Expert is Mike Fitzgerald who treats me with respect and speaks to me in car terms that I can understand. I feel that the decisions I make about my Rav maintenance are well informed and that I am in good trustworthy hands with Mike and the service team

r.mccue

Jul 27, 2015

I feel Hoffman is on top of my vehicle's maintenance and gives me reassurances that my van will operate well especially when we go on long distance trips. I have had the pleasure of working with Linda and Mike who are both fantastic.

M.J.Lynch

Jul 26, 2015

My most recent service appointment with Hoffman Toyota was on 7-23-15 and the purpose of this appointment was to correct all of the "caution areas" identified a month earlier, when I went in for an oil change and check of all systems possibly needing repair or adjustment. On my visit of 7-23-15, I was immediately met by the service advisor, Michael Fuhr. After showing him the paperwork showing the areas noted Caution on the earlier visit, he immediately explained to me what would be done to correct these, as well as to evaluate any other areas of my vehicle, to be sure there were no other caution factors present. I could not have been more pleased with the excellent, professional, informative, and efficient response and completion of work, I received from Michael. I will certainly return to Hoffman Toyota, and continue to recommend this dealership to my friends in the future.

KOLLURI49

Jul 25, 2015

Service Manager Mr. Mike Fuhr presents both pro and con service options and the cost implications without any indirect pressure and that is why I trust that approach. I am really happy with the quality of service they have provided including input from their highly trained service technician, Nelson whenever needed.

Avon Lady

Jul 24, 2015

Mike Fitzgerald is a stand-out. Always front and center and awesome customer service skills. He makes sure that all details are covered; goes above and beyond. He keeps me coming back!!

TATRIFON

Jul 24, 2015

Both John and Mike were very helpful and knowledgeable. They helped us work through any issues that came up and were very pleasant to work with. We would definitely recommend them to anyone going to Hoffman Toyota.

WILLIAMEFULLER

Jul 24, 2015

Service completion was faster than promised. Nice. An extra bonus - the inside of windshield was cleaned beautifully. My mobility limitation makes cleaning the inside of our Prius windshield difficult - but, your service representative took over and did a marvelous job! Thank you.

AKTHRESH

Jul 23, 2015

Was taken in right away on schedule, and done in less than an hour. Courteous people. Even tried to make a seat adjustment by computer, but it was already at the max. Each visit to Hoffman has been very satisfactory.

ASHER0

Jul 22, 2015

Great place to purchase a Toyota. No pressure. Courteous employees. Good selection of cars. East financing. Every employee is eager to help without being pushy. Always respectful.

EMARSHALL5600

Jul 22, 2015

Coordination was good and job completed with no problems, issues or snags. Mike was courteous and professional, he followed up with the warranty job until completion.

Nick Z.

Jul 22, 2015

Excellent service top to bottom. Found a problem that should have been covered under the extended warranty he provided loaner and went to bat for me. Although unsuccessful, he did the other service components without so much as a sniffle.

SCHOOLHOUSE

Jul 22, 2015

My appointment was exactly on time. All of the workers were extremely polite, and the work was done exactly when promised. The car looked wonderful after it was washed and I was given an appointment for the future.

Silky124

Jul 22, 2015

I habe going to Hoffman Toyota for a number of years. The service department, especially Mike Fitzgerald treat their customers like Gold. Mike in particular, always has a kind greeting for all he comes in contact with, further more he takes the time to explain the services to you and answer your questions. Hoffman TOYOTA is lucky to have folks like Mike representing them! I continue to go to Hoffman because they are truly "Driven by Trust".

KMRACHDORF

Jul 21, 2015

Ask for Jesus Roche, he a friendly professional and great to deal with. If you are looking for the cheapest possible price on a car keep shopping around and I am sure you could get a better deal at a sleazy dealer. If you want a fair deal, great service and a clean showroom staffed by courteous professionals pay a few hundred dollars more and buy your car at Hoffman. As the saying goes you get what you pay for, other dealers will offset that great deal on a car with a bad offer on your trade or they will hard sell you on every coating or accessory they can. Not Hoffman they will get you the car you want with the accessories you want and offer a fair deal on your trade.

WheelsInCT

Jul 21, 2015

From the moment I contacted Hoffman Toyota I was pleased with the customer service I received. Heather replied to my email immediately. Julio had the 3 cars that I requested to test drive ready when I arrived for my appointment. He was so patient in letting me spend as much time as I needed driving the cars and asking lots of questions. I never felt rushed or pressured. The finance department worked with me to arrive at a deal that I was comfortable with. When I picked up my Rav4, Julio spent a lot of time explaining how everything worked. It was a busy Saturday and still he took the time to make sure I was comfortable before driving away. This is my second purchase at Hoffman Toyota and I highly recommend this dealership.

etparker1

Jul 20, 2015

Over the years my wife and I had the privilege of buying all our toyota vehicles from John. I believe about eight different models. It has always been a pleasure dealing with him and joking around. Jose Espinosa (sales manager) was also a big help.tThanksTerry and Marsha

SHILINGAJOESHIL

Jul 20, 2015

Just picked up my third Toyota Camry from Hoffman Toyota.Working with George Corsa and Jamal is an experience that I would describe as professional, courteous and top notch.My years of experience with Hoffman customer service has been A+I would not hesitate to recommend Hoffman to any of my friends and associates.

trekman44

Jul 20, 2015

To the Toyota Team,I want to personally thank Mike Fitzgerald and all of the service personnel involved in helping me out with my 1996 4Runner. I had work done in FL at a dealership - Courtesy Toyota in Brandon, FL. They completely messed up me rear axel and it was continuing to leak fluid nearly a year after the service. Mike and his crack team found immediate issue with the poor worksmanship of Courtesy Toyota and their Sales Manager Frank Rodriguez and took care of my truck. They even made liaison with Frank and his misfits and told them of the issues they uncovered when examining my vehicle. Mike -- thanks for your professionalism!Semper fi,Shannon

SYLVIAMESSINGER

Jul 19, 2015

John Rossley is the best!!! He is extremely courteous, knows a lot about the product and made me feel very comfortable during the entire purchasing process.

illewellyn

Jul 18, 2015

I recently purchased a 2015 Highlander XLE. Mr. Rivera did an exceptional job showing me the advantages of the LE Plus compared to the XLE. He listened carefully to my needs and pointed out the advantages of the XLE. He was friendly, knowledgeable and accommodating. I feel confident that with his help, I purchased the car I need,Everyone I interacted with at the dealership was helpful. I have worked with many employees for years and never been disappointed.

LOUISP0

Jul 17, 2015

nice staff, clean and they do a good job....does take a long time for service appt. I had an apt and it still took over an hour. I bring my car up street and Acura has me in and out in 30 minutes

nsanchirico

Jul 16, 2015

I recently went for service on my 2012 Toyota RAV4 4. Staff were professional & pleasant. I was in & out in less than an hour v

PAULFERR8203

Jul 16, 2015

Quick and reliable service. Went above what I had expected and made me happy to have chosen them to have my service done and certainly recommend them for any in need of help

ALYSSA.ALBINO

Jul 15, 2015

I came to this service center from Waterbury to get a broken mirror fixed, I was & in out within an hour & they were very busy. They even washed my car before giving it back to me! Very happy!

rlgebhardt

Jul 15, 2015

My objective was to lease a RAV4 and stay within my budget. The sales rep listened to my needs and presented only those options I wanted. There was no pressure to sell me other options not needed. Process was efficient was completed in a timely manner.

Marina

Jul 14, 2015

The service was performed very fast, the employees were attentive and friendly. All our questions were answered and all service details were explained. Thank you!

NANCYELZARKA

Jul 14, 2015

This was our third time to purchase/lease a vehicle from Hoffman. Every time we have been completely satisfied customers. Although Hoffman is an hour drive, it was definitely worth visiting when in the market for a vehicle. They go the extra mile to work with you to get you what you are looking for at the same time within the budget. My most recent purchase was a Toyota 4Runner. I am extremely satisfied and would definitely recommend Hoffman to my friends.

PAUL14

Jul 14, 2015

George did a great job of listening to my needs and locating the right car quickly. He prepared the lease terms for me efficiently and quickly with minimal waste of time. The closing, purchase and delivery were smooth and without problem.

akoumani

Jul 13, 2015

The service was good and very quick. only thing I didn't receive was the booklet they use to print so you can see the details of the near future services that will be waiting for you. i think the booklet shows in red, yellow an green the state of the parts needed to be serviced.

Conn80

Jul 13, 2015

Did electronic appointment set up which worked great. Customer service person called in morning to ask when needed the car and what services I wanted. Called once to offer additional services, I declined. Car washed and when I forgot to use coupon service person was nice to void first transaction and apply coupon. Saved me $30!

JEFFREYDIXON

Jul 13, 2015

I was greeted when I walked in. I had no appointment. The front desk staff announced over a loud speaker that a sales consultant was needed and I was there. Within seconds Julio was quickly walking to great me. I informed him of my needs and he made it happen that day. Everything that happened and the way the vehicle was described was accurate, there were no surprises. Julio was working hard the entire time during my two visits. I'm a business owner with three locations. I would hire him. He made it happen.Jeff Dixon DDS, MS

RODCARRR

Jul 13, 2015

For me, nothing changes at this dealership; the service remains exceptional. I scheduled a regular maintenance appointment and drove away feeling like I was in a brand new car.

INDIRA.VUGDALIC

Jul 12, 2015

I was very pleased with my experience here. It was my first time buying a new car and Matt West made it so painless. On the first day, he showed me all three trim levels for the Toyota Highlander and was very patient. While he did point out all the great features of the car and benefits to buying a Toyota vehicle, he wasn't very pushy like other sales guys can be. He helped me in my decision making process and was respectful of the fact that I was still looking around at other dealerships. He was quick to follow up with me after my initial visit and was very attentive and easy to get in touch with. Negotiating with James Fappiano was quick and also painless. Once I made the purchase, it took two weeks for my car to arrive to the dealership (which I was aware of). Although it seemed like a long time, Matt checked in frequently (even on his day off!) to keep me updated on the status of the car. Mike Viara took care of all my insurance and registration details that it couldn't have been any easier. Everyone was very courteous and welcoming and I would highly recommend Hoffman Toyota to anyone looking to purchase a new car.

lrapsilber

Jul 11, 2015

Linda Schultz and Mike Fuhr were efficiency in job performance as service advisers. Explained all details of the service, notified pending work,5 gold stars!

Angelash

Jul 10, 2015

Hoffman Toyota service group is wonderful. From start to finish they are friendly, caring, and professional. They provide great customer service and take the time to explain what may be wrong with your vehicle, options that you may have to fix it or what the potential consequences are if you don't fix it at that time. They provide a great waiting room that is clean and comfortable with a tv, coffee, water and two computers for customers to use. It makes any wait that you may have much easier. If you don't want to wait they also have a shuttle service to take you to home or pick you up. I appreciate the work the service team does and I am especially happy with the Assistant Service Manager, Mike Fitzgerald. I would go to the dealership just for him. He is the epitome of great customer service. However, the entire group is like a big family and does a wonderful job. You definately get the sense they care about you as a person.

JMCMULLIN

Jul 10, 2015

I have $500+ of routine maintenance completed yesterday. I had not previously met Rich Gadomski. I had several technical questions...and he immediately had the answers. I was impressed with his knowledge about my 2010 LEXUS 350RX. Goo guy to deal with. I'll be back. Jim McMullin

NINETRA

Jul 10, 2015

Right from pulling in checking in it was a seamless process very delightful service staff went out of their way to help me figure out some technological pieces of my car. Customer service is their top priority and you can easily see that.

RALPH_Z

Jul 10, 2015

See title it says it all. Tire repaired and everyone was courteous the lounge was will stocked with magazines and so on and so on and more

ALNAJJAR

Jul 9, 2015

Really friendly, very nice waiting area and prompt. The procedure was explained clearly and I found the waiting area to be clean and nice. I through it would 2 hours and was pleased to see him calling me in 1 hour.

NEARYDNEARY

Jul 9, 2015

I went in without an appointment because of a problem that happened the night before, I was also due for a 5,000 mile rotation of tires. I was planning on making an appt. for the rotation and they took it right in as well as checked everything out regarding my fob/starting problem. Keith Lundy was very helpful and patient with the explanation of my car's problem.

JCKORNEGAY

Jul 8, 2015

As part of the normal 25K check, they diagnosed the problem I was having with the rear hatch, were able to get the parts and replace the linear actuators (under warranty) that day. Linda Schultz is the best!

MCCABET

Jul 8, 2015

It started when I pulled up to service door 6:57 the attendant was there to check me in. WhenI turned around my service person Keith greeted by first name and asked for ins card and license and to go to his office . Within five minutes I was driving my loaner car out the door and able to make an early meeting I had to win late and went to sales dept. my car was right in front. Receptionist give me keys and paperwork and was out in two minutes

Pickycustomer

Jul 7, 2015

I love getting my car serviced here---it might be more expensive, but it's worth it because the work is always efficient and thorough. Plus every employee I interact with, each time, is friendly and welcoming--makes a difference!

Grant1226

Jul 3, 2015

Mike Fitzgerald and Keith Lundy did a great job! Took car in for second time for intermittent audio display unit problem and door lock problem. This time Mike and Keith asked the shop foreman to join us as I explained the problem. I was given a loaner vehicle and they took the day troubleshooting both problems. They were able to diagnose both problems, complete repairs on the lock mechanism, but had to order replacement parts for the audio unit. Overall I couldn't be happier with their responsiveness and the quality of their shop's work. I would recommend them to anyone.

Pork chops

Jul 2, 2015

Delivered as promised and did a great job keeping me informed. Would recommend to others to use the experts here at Hoffman Toyota in Farmington

stmahler

Jul 2, 2015

This section should be optional. Most customers do not have the time for long surveys. The service was excellent and as expected. I will continue to do service with Hoffman Toyota.

TACKERUNDERMOUNTAIN

Jul 1, 2015

The great modern facility inspires confidence in the dealership, but it really is the people that make you want to do business there. I worked with Matt West as my sales person and he was very knowledgeable and personable and made me feel very confident in my decision.

BEVANDPG

Jun 30, 2015

Having lived in Vermont since we owned this Toyota Highlander Hybrid (2007), it was a pleasure yo have it worked on at this service center in CT. Lots to be brought up to standards. Thanks,

HKing

Jun 30, 2015

While beginning the process of buying my first new car, I was hesitant about what the car buying experience would be like. From the moment I began talking with Ed, my perception of car the car buying experience changed. He took the time to really show me around the RAV4 and offered me an overnight test drive. Throughout the whole experience he made sure to make me feel comfortable and that I understood the features of the vehicle. Thank you Ed for all of your help! If you are looking for a car, definitely stop by and ask for Ed if he's available. I was very happy to give him my business and look forward to my adventure in my new car!!

IMCSUMMER

Jun 30, 2015

John at Hoffman was very professional and pleasant to work with. No run around like other car dealers. Thank you John! Jamel was great too!!

KEVJOHNSTON99

Jun 30, 2015

Tyrrell geeted me and turned over to Julio. I explained I wasn't happy with the way Wallingford Toyota had treated me, and wanted to see what they could offer. I was undecided on whether to lease again or buy. We looked at a Rav4 which I had driven the week before, and decided it was what I wanted. Tyrrell worked up the numbers and we aged on a price. I told him I could get better financing through my credit union and he said he would have Mike work on it. Mike came back with lower rate than my credit union. Mike and I then went over all the coverages available, and I choice what I wanted. Julio got the car ready for me, took me through all the options and features and set up my Bluetooth. All three were heat to work with and made my experience very enjoyable. The only problem was, when I got home there was a commercial for Rav4 with 60 months and 0.9 financing. My credit rating is over 800 and I got 2.19 financing for 72 months. It seems we could have done a little better there.

MKOSINSKI0

Jun 30, 2015

This is my fifth purchase from Hoffman Toyota, and the second new car I bought from Mr. Julio Sosa. I have been so impressed with Julio's dedication to the customer that I specifically sought him out to buy my new Camry. Julio brings that "class act" I look for in a dealership. Coupled with your service department (Mike Fitzgerald is another outstanding Hoffman professional), I find the overall experience of working with Hoffman quite exceptional.

JBLOOM0

Jun 29, 2015

Matthew was pleasant to work with and this was the most painless car buying experience I've ever had. Mike made the paperwork easy as well. We will definitely be back for future cars for our family.

KWALSHRADIO

Jun 29, 2015

I have been on the road and needed an assist getting the 20,000 service. I called Saturday for help and they found a way to get my check up done Saturday afternoon. Thanks Keith for your customer care.

SSSHORE1

Jun 28, 2015

The complete detailing was phenomenal My SUV desperately needed cleaning and waxingI have a dog that sheds and he travels in the car frequentlyThe results were phenomenal!!!!The Service personnel did an excellent jobMike promised and his team delivered!!!!

IAV8

Jun 26, 2015

Mike Fitzgerald and all of the members of the Service Team at Hoffman Toyota responded with compassion and extended every possible effort to resolve my problem. This level of customer care is a rare find in today. I'm so please with genuine care and concern to resolving my issues'. It's not often you find people who care as much as the team at Hoffman Toyota. I plan on bringing my car there for all of of my service needs. Thank you Mike Fitzgerald!!!

VIJAYBKAMBLI

Jun 26, 2015

Please note that Keith Lundy is always helpful. I am dealing with Keith for sometime and he makes sure at each service that all items promised/or required are done right. On this visit I was pressed for time but Keith made it sure that I got out on time to go to my next schedule appointment on time. Thank you Keith. I know Hoffman Organization is aware of his skills and expertise. Thank you Keith.

Lkarp

Jun 25, 2015

I bring both of my vehicle's to Keith at Hoffman. I only allow Brian to work both my car and my husbands car. Keith is always very flexiable with the time and dates I need as well as setting up a loaner for me. With Brian doing the work I know 100% he is looked over my car and no stone is left un turned. I have been a repeat customer for years, and will continue to be a customer with a team like Keith and Brian. Thank you guys for everything, your service and overall customer experince is truly unique within the auto business

brianasantana7

Jun 4, 2015

I just got my new car from this dealership but it wasn't my first time doing business here. My family has always gone here when in need of a new car. They've never had any complaints. The employees try really hard to make sure you leave happy and they try their best to work with you so you can get the vehicle you want. I will continue to do business with them and I'm sure my family will too(:

mdave

May 29, 2015

We were looking for this car from last 2 months. Some dealers were cheaters , rude and gave us very high price. But Hoffman Toyota people are straight forward and truthful. Without any long discussions manager matched price and within 2 and half hours we were out with our new car.Great people.Truly recommend them. Go for it!

Bdibble342

May 24, 2015

leasing our new Toyota at Hoffman was simple and painless experience. The sales staff were friendly and knowledgeable. The process was quick with no pressure.

Sarah Dolan

Apr 12, 2015

We have had our cars serviced at Hoffman for a number of years and have always had great service and competitive prices. We just bought a Highlander from Hoffman and had a wonderful experience--great price on the car, great price on our trade in, and great customer service from everyone. We worked with Jesus who was friendly and patient and not pushy at all. Jose, the manager, is professional and friendly and was very attentive to what we needed. And, Mike, the finance manager got us a better rate on our loan than we had asked for (based on preapproval elsewhere). Can't recommend highly enough--the staff made a difficult task very easy and pleasant!

bigradmd

Mar 28, 2015

From start to finish the staff was outstanding on every level. Courteous, responsive and attentive all along the way. They really strive to assure the customer is totally satisfied. From Tyrrell to Julio, the experience was flawless and I will recommend this team and dealership to everyone.

John

Mar 26, 2015

Great experience and no pressure. I told them what I wanted my lease payment to be and my total out of pocket to be and they were able to meet my payment and offered me less out of pocket than what I put down last time. The experience was so positive my daughter went back with me the next day and leased a Toyota Camry XSE. She was leasing a Honda Accord.Both Jose River and Jose Espinosa worked great as a team for both me and my daughter and my daughter. Jose Espinosa kept crunching numbers while Jose Rivera kept bring up cars for us to look at and test drive.I am going back in 3 days to negotiate a lease for a friend of mine, they think I got great lease payments with very little out of pocket, their monthly payment is $153.00 / mo. higher than mine

JonahBrugger

Mar 26, 2015

I worked with Zach Hoffman, Jose Reivera, Jose Espinosa, and Jamal Alkatib and I've never been treated better by an entire organization, everyone involved in the transaction was top notch, gracious, and a true pleasure to work with.I've never recommended a car dealership before, but after the way I was treated by Zach and his team, We would definitely make the drive (we live an hour away) to buy again.We love our new Highlander, thanks guys!

Al

Mar 25, 2015

From the time we first met Jose Rivera a.k.a. "Rabbit" we knew he really liked his work. Jose is outgoing, helpful, and prepared to answer questions. He understood what we were looking for and helped us consider then eliminate various vehicle models. From the selection process through to vehicle delivery Jose demonstrated professionalism and attention to detail. I have already recommended Jose to a family member. Jose Espinosa was instrumental in our final decision making and worked very closely with us to close a deal with which we felt comfortable. Jose Espinosa is a true professional but more importantly for us - a real gentleman. Finalizing the deal at delivery was a pleasant experience thanks to Jamal Alkatib.

scot v.

Mar 21, 2015

Very helpful sales and finance staff . Never felt pressured they did a fantastic job of explaining everything. Larry and mike did an excellent job, never expected to be driving the car home the same day. Thanks Heather, Larry and Mike.

Doug Cooke

Mar 19, 2015

Another wonderful experience! I just received my new 2015 Corolla this week. This is the 11th new car Julio Sosa has sold or leased my family. Yes, 11 new cars: 5 Camrys for my wife, 4 Corollas for me, 1 Highlander for one daughter and 1 Camry for our other daughter. The personal attention and the quality and care of Julio and all of the service staff at Hoffman is exceptional. We look forward to a continued positive experience.

Lori YM

Mar 19, 2015

Mike is a pleasure to deal with and makes all my car service issues a pleasant experience! He is very professional and goes above and beyond to make sure the customer is satisfied. I would highly recommend Hoffman Toyota for your service needs.

anne

Mar 17, 2015

My experience was very good. Mike very clearly explained what was involved with the recall for the frame. He also went through the truck thoroughly and explained clearly what work needed to be done. He was very professional, courteous, and knew what he was doing and was very upfront with me. Plus my truck was washed and vacuumed!

chris112

Mar 17, 2015

My wife and I purchased a new Highlander and Tundra from Jose Rivera which we feel went well. That positive experience continued with the service department. Hoffman Toyota is an hour away from our home with closer dealerships available. From my wife's and mother's past negative experiences with their Rav4's at a local dealer, we decided to try Hoffman based on a recommendation. After the purchase, my Tundra had a slight interior rattle that I wanted to have looked at as I am very OCD with these types of things. I figured it would be a Warranty claim so why not try the local dealership again.... BIG mistake. They "couldn't duplicate" the issue, refused to go on a test drive with me so I can replicate it and even denied to look at videos I took of the issues. I called Jose and asked if he recommended working with anyone at Hoffman Service and he said Mike Fitzgerald was the guy to talk to and reached out to him to have Mike call me. I heard from Mike later that afternoon, whom was pleasant and listened to me vent about my past poor experience with the other dealer. He assured me I would not experience such behavior with Hoffman service and set me up with an appointment on a Thursday to bring my truck in and provide me with a loaner for as long as the repair would take. When I arrived Mike greeted me and introduced me to Nelson whom I went on a 20 min test drive with after he and Mike both reviewed my videos. While during the test drive the issue didn't occur (figures), Nelson still looked into it further, taking the truck on many test drives over the next 3-4 days. I heard from Mike on Monday and he stated Nelson believes he heard and resolved the rattle in the dash, but wanted to take the truck home that night to confirm the issue was resolved. The following morning Mike called me and said the truck is ready to be picked up and to stop by anytime. Tuesday afternoon I made the trip to Hoffman and Mike suggested I go for another ride with Nelson. We took the same 20 min. route and confirmed the rattle was indeed gone. Nelson explained along the way the amount of time and level of troubleshooting he spent on this issue. Having worked in automotive service in the past, I understand chasing down noises is not a fun job. Upon returning from the ride, Mike confirmed I was happy with results and assured me that I will always see the same level of service from them. I truly do believe that!

JamesH101

Mar 16, 2015

My parents and I were in search of a new car after one of our older cars started malfunctioning. We had two Toyota Corollas prior to shopping for a new car so we were thinking about possibly looking for a new Toyota Corolla to purchase. We went to different dealerships in Connecticut and this is one of the dealerships we tried. My parents first went to the dealership to look at the cars and they told me they saw a gorgeous Corolla 2015 model in a Slate color positioned inside the dealership. They met an extremely helpful and friendly woman named Jeanette who helped them see the many features of the car that suited us. She helped my parents see the many benefits of buying this car and over time, my parents were sold on purchasing this car. My parents told me the news excitedly and asked my opinion about it. They brought me to the dealership and I got to see the car firsthand and like my parents, I loved it right away. I loved the design and the color. Jeanette was extremely helpful and patient and helped us with all of our questions. We always want to be careful and precise about our purchases especially a car purchase and she completely understood and helped us figure out insurance, coverage, etc. She also found a guy to help us understand this further too. His name is Mike and he was extremely helpful as well. Overall, my parents and I had a great experience at this dealership and the staff is extremely friendly and helpful. I recommend this dealership to anyone thinking about purchasing a new car!

Kylem917

Mar 15, 2015

My wife and I purchased 2014 Toyota highlander limited. Everyone was very helpful and did not push or force the sale on us. Would recommend this dealership to others.

Ebelisse Robles

Mar 11, 2015

I'd like to start off buy saying that I was dreadfully car shopping for about a month until a friend referred me to Hoffman Toyota. And I thank God I didn't sign any of the outrageous contracts offered to me by smaller local dealers in the Hartford area! As soon as I walked in Hoffman Toyota, I felt like family! Greeted by everyone with awesome hospitality. Jeannette Garcia made sure I was well taken care of and I felt well taken care of. I went with a 2011 Toyota Camry Hybrid and absolutely adore my new car!! Jamal Alkali was also great in getting me the best rate ever! I am a singe mother of three and can say that I feel comfortable with the payments and feel much more important in my new car. Thanks once more to the whole team over at Hoffman Toyota!! May you be blessed.

jleynne

Mar 8, 2015

I have never had a better experience when bringing my car to a dealership to have my car serviced. Mike Fitzgerald made sure to take care of me from the moment I walked in until the moment I left. He provided an excellent explanation of what they would be doing to my car during the service and gave me his undivided attention the entire time I was working with him. He was extremely personable, yet professional at the same time. Being new to the dealership with having just bought a car from Hoffman Toyota approximately 6 months ago, I could not be more impressed with Mike and his entire staff. I highly recommend Mike Fitzgerald and Hoffman Toyota for any car service needs. -Jennifer

Jon S

Mar 6, 2015

Mike Fitzgerald always treats me like family, the second I drive into the service area he comes out, make sure I am taken care of and always keeps me updated while my car is being services as to when it will be completed.Mike goes out of his way to ensure myself and my wife (she has a 2013 Rav 4, we bought both cars at Hoffman) are satisfied and all needs are covered.I highly recommend Mike and Hoffman Toyota.

mk

Mar 6, 2015

Another excellent service experience at Hoffman Toyota. Mike Fitzgerald offered excellent advice throughout the service process. I highly recommend Hoffman Toyota service.MK -- Farmington CT

evabarham

Mar 4, 2015

Scheduled routine 35,000 mile service online, and 1) Was told they didn't have my paperwork when I arrived. Since this has occurred before, I showed the rep the print-out from their own reservation system....Turns out, this seems to be a known problem... Note to Hoffman: FIX it, or simply proactively print out the daily schedule rather than waste my time.2)Discussed intermittent leak from the oil filter they had previously installed. Emphasized that the new filter must be properly seated/installed. 1 1/2 hours later, they had not done the oil change, (or addressed the leaking filter) because 'its not part of this service'. REALLY? After questioning, rep left and returned to say OOPS, an oil change IS supposed to be done. ... Note: Do what you are supposed to do WELL the first time and stop pushing other stuff. Meantime, annoyed customer waits.... 3) 2 hours into it... I'm directed to a window to sign paperwork and was informed my next service has been scheduled for 6 months from today, not, "May I set up your next appointment?" Note to Hoffman: I do not want you deciding when and where I will be 6 months from now. Nor is there any reason to believe I'll be at 40,000 miles in 182 days.. This is arrogance disguised as service efficiency and wastes my time cancelling and rescheduling.4) Today they called to check if we'd brought in the vehicle for the service....They had no record of it! Really? What happens when we have an issue and they claim we did not do all the required service??? We made the mistake of buying an extended service contract from Hoffman, or I would not be taking the Toyota back to them in future. PS there is no wi-fi or outlet to use while waiting.

ccweldon

Mar 3, 2015

Mike Fitzgerald and his crew in service are excellent- informative, reasonable price, complete attention to all details of car's need for service and flexible times to fit my schedule. This is why I'm coming back to the dealer for service.

sosbor83

Feb 28, 2015

My wife and I purchased a 2015 Toyota RAV4 and could not have been happier with the experience. We were greeted by Larry as soon as we started walking around the parking lot looking at cars, and his patience and customer service is one of the reasons why we will return to purchase a second car in the future and purchase it from him. He listened to what we wanted, guided us in the direction we wanted to go and didn't waste our time with a vehicle we didn't want. We told him exactly what we wanted in the car we were looking for and that we wanted to test drive several cars. He even took the time to check other Hoffman dealerships in the area for other brands that matched what we were looking for. After deciding we wanted to move forward with the 2015 RAV4, Larry, Jose and Jamal worked with us to get the payment down to where we needed it to be, even after the car we were traded in came back with negative equity and a higher pay-off than expected. While initially nervous about making such a huge purchase on the first day and first car we test drove, we walked away with a great car that met all of our needs both financial and utilitarian. Larry, Jose and Jamal truly lived up to the Hoffman motto, "Driven By Trust" a quality that is very hard to find in a car dealer today. We will definitely be back and spread the word!

Tanya S

Feb 28, 2015

I was able to purchase a 2012 Toyota Camry xle wih Hoffman Toyota. Thanks to Jeanette Garcia and Tyrrell Dabrowski, they were able to finance my new vehicle and take my 2000 Pontiac As a trade in. They worked with me on my down payment and offered me more money for my trade in even though it wasn't worth more than $1.00!! I am so thankful for them. They really have helped me in all aspects of my life. Nowadays a car is a necessity and not a luxury. I'm able to get to and from both of my jobs now thanks to them. I love Hoffman Toyota and I recommend them highly for your new or used car needs!!Tanya of WethersfieldCompletely satisfied!!!

VT

Feb 28, 2015

Everyone is so friendly and treated me like family. Jeannette helped me out in evaluate my options and choosing the perfect car for me. Jeannette made sure I left with exactly what I wanted. I really appreciate her help.

xx

Feb 28, 2015

Jeannette was our sales person for my 2015 Toyota S Premium. I told her what I wanted and when they did not have it on the lot, they got it within a few days from another dealer. She was fast, efficient, and gave me a great price for my trade-in. The whole transaction went quickly and I had a new car. I would recommend Hoffman Toyota to anyone!

JZ

Feb 26, 2015

My Highlander required unexpected repairs that equated to an unexpected cost. Mike Fitzgerald took the time to explain the deficiency in terms I could understand and impressed upon me, in a sincere fashion, the potential repercussions, should we continue to drive the vehicle as is. He was courteous and accommodating in every way, from getting the family into a all-wheel-drive loaner and then extending our opportunity to use the vehicle, to helping where he could from a cost perspective. Mike returned my calls promptly and was professional at all times. He said I was a valued customer and I felt like one.Thank you again Mike.

C.rezende

Feb 23, 2015

from the moment I walked in the customer service was amazing. Everyone is so friendly and treated us like family. Jeannette helped me out in choosing the perfect car for me. I don't think there is a better car out there for me. Jeannette made sure I left with exactly what I wanted. I really appreciate her help and her heart warming customer service. I also appreciate the help from Jamal and the friendliness of Jose Espinosa. I have already told my friends and family about my experience at Hoffman Toyota and i've highly recommended for them to go there when buying a new car.

russ

Feb 20, 2015

not only did Hoffman beat everyone else's price, but they were prompt and attentive to my every need. Julio was my salesperson and could not have been more prompt and committed to the process. Jose Espinosa was truthful and honest with the "deal" and the "numbers" and made it happen. Jamal was F&I, and I know Jamal from a previous dealership. It was a pleasure seeing and working with him again.

northboundlane

Feb 10, 2015

Julio was helpful during my car-buying experience. I didnt test drive at Hoffman because I had done enough test driving and knew what I wanted to buy. I was short on time that day, but we discussed figures and potential car payments quickly and without pressure. I ended up buying my car elsewhere, but I likely would have bought from Hoffman if they had the color I wanted. (I had a deadline because of cash-back incentives from Toyota and was worried that if they got that car from another dealership, I couldnt complete my purchase in time to receive those incentives.)

Luimi

Jan 12, 2015

Bought a Brand New 2015 Toyota Sienna and our previous lease from Jeanette Garcia. She was very pleasant and amazing to work with. 5 Star Sales Service kept us informed of what was needed to be done and purchased two vehicles. Looking at purchasing another vehicle this month as well.

mcresta

Jan 4, 2015

After searching for a used SUV we found Hoffman Toyota had the lowest prices around and a very good selection of the RAV4 we were looking for. Ed knew all there was to know about the car and was very pleasant to deal with, as was George and all the staff we worked with to finalize the purchase, complete with a bumper to bumper warranty for piece of mind. We had a minor problem with a heater fan which Toyota fixed at no cost and gave the car a nice wash too. It was the most pleasant car buying experience I have had and would highly recommend this dealership to anyone looking for a new or used car.

DASinCT

Jan 3, 2015

Looking for new Avalon. Larry was great salesman, helped us find good match on car & then he & Jose, sales manager, were able to work out a great deal. Jamal in Financing got us through process quickly & painlessly. I love my new car. This is my second Toyota from Hoffman & I wouldn't go any where else!

Jcf152

Dec 31, 2014

Really great customer service and Jose Rivera and Jose Espinosa are both great!!Worked with us on price and made the experience enjoyable all day :)Would definitely reccommend and will be back!

Barbara

Dec 22, 2014

Outstanding service performed by service adviser Linda Schultz. She listens to her customer's problems and then finds a solution to resolve them. The car is promptly serviced and then washed. I have been using this dealership for years and recommend it for the outstanding work they do.

artroy

Dec 17, 2014

Brought car in at 7:00 AM for a recall. Explained to service adviser that I had a doctor's appointment at 10:00AM. They fit me right in and was out the door at 8:15AM even with a car wash. I was a very happy camper. Arthur from Barkhamsted

Bad service1

Dec 4, 2014

Poor customer service when I brought my car in. Was ignored at several different times during the ordeal. Heard associate thank another customer in front of me and proceed to walk past me without acknowledgement.Had good experience when I bought my car several years ago However with the very very poor experience I received recently I will I not go back. To make matters worse I emailed the service manager about my concerns several weeks ago and have not heard a thing.

Pleonard

Sep 26, 2014

Great service as always. Friendly and knowledgeable staff. In and out within an hour. Will definitely recommend this facility to other. Thank you very much.

RPantuosco

Jul 28, 2014

We trust all of our cars only to Mike Fitzgerald and Hoffman Toyota. Just had another, worry-free appointment with my Rav4. It's always a pleasure!

arbitrator

Jul 20, 2014

From start to finish - first class service - starting on arrival and ending on checkout with Linda Schultz. We have had 3 Prius, a Camry, and a Solara - AND ENJOYED excellent service on all.

ackermanninc

Jun 11, 2014

This was my first time at the Hoffman Toyota Service Center and it was all good. Michel was very professional and because it was my first time he showed me around.

Toronto1945

May 29, 2014

Great job by all employees from the folks who welcomed me at 7am with a smile. This service team knows how to please and execute on service issues. Thank you!

gcurcuru

May 24, 2014

Was treated well by Mr Dabrowski, the Salesman he had help me and the finance officer. All were nice, courteous, and friendly as were all personnel I encountered directly or iindirectly.My only disappointment was having to return my old plates to DMV in person. I was led to believe it was a simple process but is not as you have to wait in line like all the other people who have more complex transactions at the DMV. It is hard to understand why a dealership can issue new plates but can not take the old ones.

Rayban25

May 8, 2014

I was very satisfied with service I had done on my Highlander. Katie also made my experience pleasurable. I'd recommend Hoffmans dealership to anyone.

teamdording

May 8, 2014

Really good quality customer service is so hard to find these days. But, I have consistently found outstanding service at Hoffman Toyota. Everyone we have dealt with really has been very pleasant. But, over the past year, my Toyota Sienna (2005) has had a series of very expensive recommendations. It got to the point where the quality of the vehicle has come into question. Mike Fitzgerald took the lead on my latest set of issues. He understood my disappointment. He saw that we are good, loyal customers who consistently get my car inspected at the recommended times. Even with these 5000 mile check ups, we still had issues.Mike worked with us on what were the more urgent issues and helped us through what could have been a very annoying few days. He returned phone calls, followed up and was always there to see that our needs were met. It means a lot to have a contact we can count on when it comes to our car. So many people could learn a lesson about true customer service.Thank you, Mike!-Hilary Dording

Dkatten

May 3, 2014

Had to have body work done. Chris very accommodating and helped work in a service appt. saved me a trip and time from work. Will bring me back for a purchase when time is right because of employees like those two who go the extra mile. Another Toyota dealer is closer to my home but I make the trip to Hoffman because the quality of the service is better. Thanks!

rozie60

Apr 21, 2014

The Customer Service department was very courteous and friendly. The vehicle service turnaround was timely. I would use your Toyota Service again and would recommend it to others. Thank you.

John2341

Mar 19, 2014

This facility has very helpful and caring staff. Recently had an oil change performed here and the oil change was completed in a very timely and effective manner.

jeselizspa

Mar 6, 2014

Awesome customer service, although we didn't purchase a car yet we definitely will come back to purchase when we're ready. Everyone there went out of their way to help us and Patrick tried everything he possibly could to make something work out, I would highly recommend him when purchasing a car.

imajeed

Feb 3, 2014

I wanted to write about Hoffman Toyota given the exceptional service I have received in my 5 years working with them. All of the staff are very courteous and helpful and always willing to "go the extra mile." I once had a huge "creaking noise" on my 1999 lexus. I had no clue what the issue was, and these guys worked tirelessly to figure out the problem. They did a very very good job.My primary contact at Hoffman Toyota is Mike Fitzgerald. I would recommend anyone seek him out as a service provider. He is friendly, knowledgeable, a "straight shooter" and all around a pleasure to work with. He has always provided me very good advice that ends up saving me time and money, and coupled with being a good person to work with, that's the most important thing. 5's all around!

dha321

Dec 31, 2013

I was promptly and courtously greated by my CSR, Linda S. My requested, unscheduled service was qiickly recoreded and my service coupon accepted. Linda kept me updated periodically throughout the service visit. Linda reviewed the service findings/recommendations and answered my questions about what needed to be done by when. The only issue I had was minor - I was informed that my vehicle would be brought to the bay for pick up in about 5 minutes. 15 - 20 minutes there was no vehicle (it turned out to be a back up on car washing). I left without the car wash but would have left earlier if I had known of the delay. Still, the service was fine and Linda was courteous and informative.

larry732

Dec 25, 2013

My first surprise was, I didn't have to leave my car in the lot, which can be confusing. you can drive it right to the service door and drive in, where you are met by a service employee who will take the car and direct you to the service manager, who in turn will take your information. The service lounge was clean and comfortable, with coffee and tea. My wait was short and my second surprise, my car was serviced and washed. We always feel the car runs better when serviced and now it looked better. My overall experience with Hoffman Motors is great, from the time I bought my car and the care and service afforded myself and my vehicle. Larry Gendler

joeleon

Nov 28, 2013

Mike does a great job putting this together and getting it competed. He has always put together very good service appointments not only today but also in past.

gdbrand

Nov 24, 2013

First purchase from this dealership. The price negotiating was a stalemate and one of the worst purchases I have had in 30 years. They are very reluctant to match pricing from similar dealers. You basically have to accept what they offer or be ready for a long back and forth negotiating process.Communication was less than favorable.Not a dealership for the average person, geared towards upper middle class clients so if you are blue collar like me, look for another dealer.Forget about trade in values, they won't give you close to what your vehicle is worth. Better to sell it on your own. I would not recommend this Toyota dealer. Their Honda shop is much better in my opinion.

Laneyveep

Nov 13, 2013

The service person was friendly, explained the areas that had been checked, and accurate as to length of time service would take. He inquired if I'd like him to set up my next appointment and I told him after returning from wintering in Florida I'd call. In all, it was a very p;leasant experience.

LindaERabinowitz

Oct 15, 2013

I was given an appointment date and time, when I called that met my needs. This was extremely important to me, for which I am very greatful. My Service Advisor Mike Fuhr, welcomed me upon my arrival. He was very polite, friendly, and professional. He made sure he knew what the vehicle issues were, that needed to be addressed. Mike also came to get me after the work was done. He went the completed report, addressing all that we discussed needing to be done. Advised me how to handle any other questions I might have in the future. Great dealing with Hoffman Toyota and their team! Go Hoffman...Linda E. Rabinowitz

carsafe

Oct 1, 2013

Initially I stopped in Toyota on Rt 44 Canton explaining to "Michael" that my radio was not working. He stated it might take about an hour to evaluate/fix and/or recommend alternative. Within that one hour, he told me the radio was broken, needed to order a new one which should arrive within a week of them placing the order; or before! Approximately two days later, I received a call; radio was in, would I like to make an appointment to arrange the replacement?? Very polite, to the point and efficient!I scheduled that appoinment for the following Monday; was told by "Michael" it would take approximately one hour and 10 minutes to replace the radio. They did. I had mentioned to Michael that the speaker on the right side of the car was crackling, very static. He stated they would take a look at that at the same time as replacing the radio. The speaker was damaged. Michael stated they would order a new one and replace. When the speaker arrived, they would call me. Again, might take a few days; it took approximately two days. Received a call, the speaker was in. Scheduled the service and witihin the designated time, the speaker was replaced and I was on my way.I have bought 3 Toyota's to date from this same dealer because of their quality, service and respect shown me as a valued customer.

rshrestha

Aug 24, 2013

I went to buy the 2013 Toyota Corolla Le. I made an appointment over the phone with Jose Espinosa. When I went to the dealership, there were few staffs around but no one bothered to help me out. After 10 minutes of waiting time, Jose Espinosa came to me asking how he can help me. I told him what I was looking for. He said he will check on the system and come back in 2 minutes. Guess what, we waited for 15 minutes still he didn't. When I went to his office to see what he was doing he was with some other people. He didn't even bother to have someone help me out when he was busy with other. Felt completely ignored. I then asked another associate (Worrel Whyte) who was passing by me if he could help me. He seemed nice at first. He took me to show the vehicle. We came back to discuss the price. I wasn't happy with what he quoted. And he said, "YOU WASTED MY TIME. PEOPLE LIKE YOU COME HERE AND WASTE MY TIME". Worst customer service I ever experienced from Hoffman Toyota and these two people. I would never ever recommend anyone to deal with these people. Stay away.

7547130

Mar 27, 2013

jesus roche was wonderful to work with. he helped me with a trade in from my 2007 prius to my new prius C. he was professional, knowlegable and had a great sense of humor! please consider jesus when you go to hoffman toyota for all your buying needs.corinne freaneyavon, ct

JessicaRamos

Mar 27, 2013

This is the third Camry I have leased with Hoffman and each time has been a great pleasure....Absolutely the number one dealer in Connecticut hands down. If you want to get a car with great ease and superb customer service then you HAVE to go to the Hoffman Toyota dealership in West Simsbury. The staff there is excellent, the day I purchased my newest vehicle I had the pleasure of dealing with Jose Rivera, Jose Espinosa, and Tyrell Dabrowski. I will never shop anywhere else. Keep up the good work gentleman, I look forward to leasing another vehicle with Hoffman of Avon in the very near future. Esta es la tercera Camry he alquilado con Hoffman y cada vez ha sido un gran placer... absolutamente el concesionario numero uno en Connecticut manos hacia abajo. Si desea obtener un coche con gran facilidad y excelente servicio de atencion al cliente, a continuacion, tienes que ir a la Hoffman concesionario de Toyota en West Simsbury. El personal es excelente, el dia que me compro mi mas reciente vehiculo he tenido el placer de tratar con Jose Rivera, Jose Espinosa, y Tyrell Dabrowski. Nunca me tienda en cualquier otro lugar. Continuar con el buen trabajo caballero, espero con interes el leasing otro vehiculo con Hoffman de Avon en un futuro muy proximo

daisy14

Mar 23, 2013

I cannot get over how easy and painless our experience was with Malvin and Hoffman Toyota. Malvin is easy to work with and friendly - not one of those sleazy sales types. I enjoyed the way the employees worked together. Jose, the manager?, was a delight and paid attention to what seemed like everyone in the room with ease but without, once again, the salesy yuck that I thought we were going to have to deal with. I would not hesitate to recommend this dealership and, in particular, Malvin Brown.

terram27

Feb 28, 2013

This is my second trip to this dealership, I will never shop anywhere else. Their sales service department is impeccable. Tyrrell and Matt went out of their way to make sure I was fully satisfied with my vehicle purchase. I was so undecided that they had let me test drive the vehicles for the day to be sure that it was what i was looking for. The pricing was perfect and the loan processing from Jamal took very minimal time, with a blink of an eye I was in my new vehicle. This dealership makes you feel right at home and very comfortable. I would definitely reccomend this dealership to any one shopping for a car.

lifesgood83

Jul 27, 2012

We purchased a 2008 Toyota Sienna from this dealership about 4 months ago. We saw the car on the internet and went in for a test drive. Malvin Brown was helpful and informative but not a pushy salesman. We purchased the van that day; Malvin gave us a fair price for our trade in and promised to take care of some minor items that we wanted fixed and cleaned. Three days after picking up the van; the battery went dead. We were obviously upset. Malvin and the manager of Hoffman took care of replacing the battery. At that time the mechanic working on the battery noted that the tires were not balanced. We made an appointment. When we went back in for the tire rotation, we had found another issue with a noisy fan in the heater which was not part of the safety issue and at first they would have to charge me for the repair. We spoke with the manager of Hoffman, Mr. Dabrowski, and he was able to take care of these issues (tire balancing and heater fan) without a charge. We were impressed that Hoffman (especially Mr. Dabrowski) took customer satisfaction seriously. We can purchase a car anywhere; but we value a business that stands behind their product; recognizes that there might be unforeseen problems and then takes care of them. Reliability and responsibility will not only sell a product but will assure return customers.

Marialwashburn

Nov 9, 2011

Curtis Bostic was fantastic. Tyrell was also very helpful. I've been purchasing cars here for over 15 years! Up graded my car and surprised me it was fantastic

topcat56

Nov 7, 2011

Julio Sosa is great to work with to purchase a vehicle. This is the third vehicle we have purchased at Hoffman and we had Julio for all three. He is very freindly,and he always makes you feel comfortable. I would reccommend him to anyone looking to purchase a car.Our visit to Hoffman Toyota was truly a great expieriance. Kudo's to Julio and the Hoffman staff.Thank's againTim and Gayle Russell

gingrasbakers

Oct 22, 2011

Ed got me the exact car I wanted in a timely manner. He answered all my questions clearly. He did not "play games" with me. He made a firm offer for my used car and stuck with that number. All in all it was as pleasant an experience as is possible in what for me was a very stressful situation. The only thing I wished he had done differently was to discuss a loan from his dealership. He probably didn't because I was quite adament about using my line of credit.

fla2ct

Oct 17, 2011

I was recommended by a friend to Curtis Bostic and was so pleased with his customer service and the way he handled my situation. Because of him I drove off in a nice Toyota for me and my family. I liked the way he took his time and made me feel like I was important. Jamal was also very instrumental in accomplishing the goal I wanted to have payment wise. After all the paperwork was printed, he found a much better rate which was so appreciated especially in this economy. I recommend this dealership to anyone.

taylolar

Oct 13, 2011

Typical car dealer nightmare wher you are attacked from every angle to find out how best to get them the most for your money. Said it was their best deal and then call you in a few days saying they can get you a better deal. They were $1,700 more than anothet Toyota dealer.

SFrap

Oct 12, 2011

We had four Toyota dealerships competing for our business on a new Rav4. Hoffman came in the lowest price of the bunch. We had a great shopping experience at Hoffman Toyota. Our salesman Curtis made the whole process as easy as can be. Even after we bought the car we noticed some scuffs on the radio that we didn't see when picking it up. Hoffman made it right. Highly Recommended!

bwebbs91

Oct 11, 2011

Could not have asked for a better experience, than the one I had at Hoffman Toyota. They were patient with me, and made sure I was going to be happy with the vehicle I chose. When it was between a couple of different cars, they allowed me to take them home for a night and really drive them, to see if they were the right fit. As long as I am in Connecticut Hoffman Toyota is the only place I will go for my car needs.

michelebet

Oct 7, 2011

Julio Sosa at Hoffman Toyota in West Simsbury, CT and all the personnal where very friendly, kind, understanding and extremely helpful. They took the time to explain features of the vehicle and answered questions. The atmosphere was was inviting and supportive. I will highly recommend Hoffman Toyotato family, friends and colleagues and all ready have. Thank you for a wonderful and pleasant experience. I love my new Rav 4

kmitch2626

Oct 5, 2011

This team is totally professional. I cam to them with a bad experience and purchase from another Toyota dealership. Within the day they had me in a brand new car with a significantly lower interest rate. Who could ask for more then that?

heatherjbh

Oct 3, 2011

Jesus and Jose gave us a MORE than fair price for our trade-in and an exceptional price for a new Camry xle. When the sale was final Jesus followed us to the nearest gas station to fill the car up with gas and even PUMPED the gas for us! To be totally honest, my boyfriend can be a LOT to handle (he's in sales as well) and these two gentleman did an exceptional job maintaining professionalism.

Rob Gibby

Oct 1, 2011

Curtis was very easy to work with.He was attentive to my needs, and took the extra effort to make the deal I wanted become a reality.The entire experience dealing with Curtis and Hoffman was very positive.

JWeiner27

Sep 30, 2011

We were originally reluctant to buy from Hoffman Toyota because of a stressful experience in finalizing a lease from Hoffman Honda a few years before. Rick Siedman, our salesman, persuaded us to buy from Hoffman Toyota by promising that the two stores ran very differently, and that we would have a much better experience with him at Toyota. Rick was right. He and Jose Espinosa arranged a long afternoon test drive for us that persuaded us to lease a new Highlander, and brought in our desired vehicle from out-of-state at a very competitive final lease price. The delivery experience was easy, and Anthony Bailey in the finance office made the closing of the lease deal fast and hassle-free, in particular by honoring a Hoffman Group direct mail coupon that had the ultimate effect of adding $1,000 to our lease down payment. This was an excellent car buying experience, and we'll definitely return to Hoffman Toyota.

beckfell

Sep 26, 2011

From start to finish, the best car-buying experience we have ever had. Curtis Bostic and Tyrell Dombrowski were top-notch! The Hoffman Auto Group does an outstanding job in terms of professionalism, fairness, friendliness, and efficiency.

chess555

Sep 23, 2011

Our buying experience is always OUTSTANDING 100% at the Hoffman Toyota Dealer.We always have a great experience at the Hoffman Dealership! Your great service and kindness is well appreciated, we felt welcome.Tyrell D. is also an outstanding person to do business with. He is open and honest and that is the key to make a good business. Jose Rivera was very professional, kind and friendly. He spent the time with us to helps us through the whole process. Great work Jose. Everyone in the store was very kind and helpfulWe highly recommend this dealership! is the best with high quality of customer service!Alex

jparadis

Sep 23, 2011

I was reluctant to buy a car from Hoffman only because I live quite a distance away. However, it was a pleasure doing business with them. Julio Sosa is an excellent sales person. I would highly recommend Hoffman Toyota.

fatherdove

Sep 22, 2011

Julio Sosa greeted us warmly as soon as we came in and quickly arranged to show us the car we saw on the Internet. As we were test driving it he explained in great detail why this car, the Rav4, would be a better choice than a Honda CRV which we also had come to see. Julio did such a great job of explaining that we didn't even bother to look anywhere else - we just bought the car on the spot. No matter how obscure or minute the questions I had for Julio, he answered them all with knowledge and confidence. His comparisons to the CRV made sense to us according to our lifestyle needs. I am so glad I came to him first rather than going to Honda - he saved us from making a mistake on the second largest purchase a person makes. The car- we love it so far - it is everything Julio says it would be. If anyone we know wants a car I will not hesitate to direct them not only to Hoffman but to Julio himself. Finally, a car salesman who lets the car sell itself with his help to understand what we are looking at. Kudos to Mr. Sosa, and many, many thanks. You have given us the gift of having the right car for ourselves and helping us wade through the car buying process. David Boyd and Sharon Sweet

JJF280

Sep 22, 2011

Everyone was so friendly, answered my questions and concerns and helped me get through a tough situation. Everyone even though may of been tired from working a long day were very positive in the way they treated me and even though I was on a time crunch they made things happen and did not try to lure me away from my goal. This is experience was one of the best experiences with Hoffman. I previously purchased a vehicle from Hoffman Nissan, and even though they are all in the family type of dealership, Toyota/Scion was a better experience. Hoffman overall is a very well organized corporation and has values.

dbarrante

Sep 19, 2011

Very good dealership. Have bought many vehicles (new and used) from them. Rick was very friendly and patient throughout the entire process (even worked after closing to finish sales contract). Knowledgeable about vehicle and not an overly-aggressive sales person. Good experience.As for the vehicle, it is good, but I have a couple issues which I have yet to call on. I am very confident that they will do right by me. They always have.

Gevam8

Sep 7, 2011

We just purchased our first Prius at Hoffman Toyota, we had a very good experience, we received a very good customer service, we'll recommend hoffman toyota to anybody.

mkfiler

Sep 2, 2011

Curtis was a very pleasant,knowledgable and honest sales person. I would highly recommend Hoffman's as a dealership and Curtis as your personal representative.

cef8289

Aug 31, 2011

I trust Curtis to the extent that I practically bought my Toyota Matrix sight unseen! He knew my needs, made the recommendation and that was good enough for me. Curtis has a soft sell approach, a great sense of humor and he is obviously very knowledgeable. All that adds up to an A+ sales person to me.

DKulle

Aug 31, 2011

I dealt with Curtis Bostic, and I strongly recommend him and the dealership. Curtis was extremely informative, reasonable, measured, and ultimately helpful. He had an easy, friendly and trustworthy manner. I would not hesitate to deal with Curtis again, and in fact I would seek him out. I think I got a good deal, overall the shopping and sales experience was pleasant, and I love my vehicle (2011 FJ Cruiser).

George W Cook

Aug 31, 2011

My sales rep - George Corsa - was very knowledgeable of the Toyota product. Every question I asked him, he had an answer ready for me and was very clear explaining the new features of the car. My experience with George was very professional and very cordial. He was easy to speak with and he knew his product inside out. The Manager - Tyrell Dabrowski - was the first to greet me and he is a very energetic young man and made me feel quite welcome as I walked into the dealership. He too, was easy to work with and finalize the deal. The Credit Manager - Jamaal Alkatib - was very easy to deal with and he was very clear in explaining the contract we were about to sign and the advantages of exercising the extended warranty. Overall I would have to say as my wife and I walked into the dealership we were made to feel very welcome and we were treated great by everyone we came into contact with. This is my second Camry I have purchased from Hoffman and I would not hesitate at all to return to Hoffman for my third. When you walk thru the doors of Hoffman Toyota, they make you feel like part of the family.GREAT JOB EVERYONE!!!!!

Jazjulio

Aug 31, 2011

I have Purchased my last two vehicles from hoffman and Jowe has always gone above and beyond his duties to assure that we are well taken care of.

jessicapastrana

Aug 31, 2011

Jose was very friendly. There was no haggaling he was straight to the poing. I would refer my friends and family to him. He picked out the perfect truck for me.

PiggieKen

Aug 31, 2011

This is the 2nd car we have purchased at Hoffman Toyota and used John as our sales representitive. It is the 3rd car purchased from Hoffman Toyota. We have enjoyed working with John as he is very helpful and courteous and has given us a good fare deal. The entire staff at Hoffman Toyota have always the greatest to work with. Their servicing department is great and we have never had anything done that was not done right the first time. Beautifle, clean and modern facility.

ralphepete

Aug 31, 2011

In my pusuit of buying a new car, I visited several dealers and found that the reception I received was always somewhat less than desireable, in that the sales rep was always pursuing an immediate reaction and I felt like a "piece of meat". Unfortunatley many auto dealers generate an uncomfortable feeling when you walk in with their "hungry" attitude and pursuit of the potential customer. My experience at the Hoffman dealership, and with Rick Seidman in particular, was significantly different. I specifically remember arriving at the front door and being received in a pleasant and well mannered presence by Mr. Seidman. He was willing to spend time with me and to explain the various aspects of the car as well as the trade and purchase process. While we were unable to come to an immediate sale decision, Mr. Seidman remained engaged in the process in a very cordial and professional manner. Several phone conversations and discussions took place before the actual sale and delivery and he retained that professional and helpful demeanor at all times.I decided to buy from Hoffman despite the fact that it was somewhat distant from my home and where there were several other Toyota dealers in more reasonable proximity. I decided to buy from Hoffman because Mr. Seidman, by his presence and professional demeanor made me feel very comfortable in the purchase process. There was never a "push" or urgency to get to the next step in the process. I felt him to be trustworthy and professional in his manner and attitude and it was a pleasure doing business with the firm as a result of his presence.

Pb1106

Aug 30, 2011

I use to live in Connecticut a few years back and was in the market for another car. Driving to work I would pass this billboard everyday for Hoffman auto mall that had a picture of a man on it that I thought at the time was the owner or something. One day I stopped in and was surprised to see the man on the billboards around town was a real salesman. So I approach him and made a comment about his picture being all over town. We had a good laugh and then he asked how he could help me. Without boring you with the details I drove off the lot with a really good deal on a 1yr old toyota. I was very impressed with the way I was treated and not forced into something I didn't want. Mr. Bostic seem the be very honest and upfront with me and that made me feel like he cared. I have recommended everyone I know to visit him over the years. Now 10yrs after buying that Toyota ( that by the way still is running great) I am looking for a new car and was very pleased to find that Mr. Bostic is still there. I will be driving to Connecticut very soon to buy my car from the only car salesman that I trust.

danielkleinman

Aug 29, 2011

This is my 3rd car with Hoffman and I worked with George Corsa each time. He was very knowledgeable and professional in our dealings. The service department is excellent, courteous and thorough. I recommend this dealership highly.

olo_valentin93

Aug 29, 2011

Purchased a car which I now own and love, had a great experience working with Jose Rivera. Not only was he very helpful but he made me feel welcomed and i felt i could easily trust him.

letoce

Aug 23, 2011

The knowledge of the salesperson about the cars in stock was excellent. He made the whole process easy. He answered all our questions and went through the features on the car with us before we left the showroom. We had dealt with this salesperson before which is why we called him again when we were ready for a new car. The friendliness of the entire staff was outstanding. We would not hesitate to buy from this dealership again and highly recommend the dealership and salesperson to others.

peter mendelson

Aug 22, 2011

Curtis Bostic is an exemplary professional: Honest, knowledgeable, and committed to doing as well as is possible to meet the customers needs. He is perhaps the most pleasant and professional auto salesman with whom I have ever dealt - - and I will go out of my way to work with him again.

egalgano

Aug 15, 2011

The sales Rep. Julio Sosa was on time for our scheduled appointment.The requested car was ready and Prepared as he said it would be for a test drive.He was very knowledgeable in explaining all of the cars equipment. As we requested, he gave us their (Dealerships) lowest price without any haggling.The F& I Manager, Anthony Bailey, was very thorough and knowledgeable of the financing and additionanl services.I would definately recommened Hoffman Toyota in West Simsbury, to all my friends and family, and anyone else lookin to buy a new automobile

LHvozdovic

Aug 15, 2011

We were looking for a reliable used car for our son. Mr. Dabroski was extremely helpful and helped us find exactly what we had in mind. The dealership detailed the car and removed several small blemishes and made the car look like new. Mr. Siedman helped us as well with the details of the purchase. These gentleman were professional, courteous, prompt, and made the whole process stress-free. We will definitely return to Hoffman Toyota when the time comes for another vehicle.

agizhitsa

Aug 10, 2011

I got the best service and price! Never expected to buy a car in just a week after a long research and price comparison. The team at Hoffman Toyota was very knowledgeable, the paperwork process was easy. They have included everything we discussed prior to the sale. They provided me with an incredible finance option at a low percentage, introduced me to all incentive programs and helped me apply them towards my purchase. Besides 5 of my family members have made a purchase at the Hoffman Auto Group over the 10 year period and we all do service there. Great team and staff. Will definitely come back next time i have to buy!

badger282

Aug 3, 2011

I went to this dealership to try and get a straight answer about a Service Bulletin that I felt applied to my Avalon. Right from the beginning they were friendly and helpful. By the time I left, I had talked to 3 people, head service tech, service person, and the service manager. I couldn't be more pleased. They were honest and helpful displaying a full understanding of customer service.The issue is not resolved yet as I was only there yesterday, but the purpose of going was to get an honest answer to my questions and not to "get my way". They have done a great job in providing that. I feel that if you are selecting a dealership for a car purchase, you should select based on the service personnel. You have to deal with them much more in the future and when you are treated with respect and honesty, you better hang on to that service department. This isn't the first Toyota dealership I went to (forget the other one), but it will be the last, because I feel I can absolutely trust them. I would not hesitate in recommending this service department for any vehicle they work on and will surely consider them if I am even in the market for a new car.

dwalkinshaw

Aug 3, 2011

Julio went over everything in the car with my husband & myself before we took the keys and left with our brand new Highlander. Cars have changed a lot in the last few years. It was very helpful. Everyone at the dealership was very friendly.

lawright

Aug 1, 2011

Professional and Curteous staff. Competitive vechicle pricing. Good customer service follow-up. Attentive to client concerns and additional accessory requests.Pro-active vechicle maintenance scheduling. Attention to detail.

pravinc

Jul 31, 2011

Best Toyota dealership in CT! Bought our 2011 Sienna from Hoffman. Entire buying experience was very pleasant, unlike the horrible experience we had with Toyota of Wallingford. Rick Siedman, our salesman, was very thorough in explaining everything to us. Rick was very caring and understanding of our needs. Fran in Finance was very helpful and detailed us on all our options. Will definitely recommend Hoffman to all our fiends and family.

Richard Pampuro

Jul 30, 2011

The dealership is exceptional to do business with. The General Manager, the salespeople, I can't praise them enough.In all my years of buying cars (57) they are the best.

SaraB1978

Jul 30, 2011

This dealership was professional from the start. They do an excellent job at making your car buying experience as pleasurable as possible. Their no-pressure approach allowed for ample time to contemplate the excellent deals given. I never felt pressured into making a hasty decision and I was very comfortable asking as many questions as I needed to. They also have the ability to get you the vehicle you want. Lucky for me they had what I wanted and I am extremely satisfied. I would highly recommend this dealership!

robcone

Jul 26, 2011

The attention we received from the Receptionist to the salesperson (Rick Siedman) was excellent. There was little waiting and the process was pleasant and efficient. We were surprised that the car was driven approximately 150 mileswhile having a backup camera installed. We were told that the mileage was due to the camera being installed in Middletown. Since Middletown is about 25 miles away that would be 50 mies roundtrip. Morel likely the camera was installed somewhere further (?)

nfleet

Jul 21, 2011

Malvin our sales representative was very helpful. He never put any pressure on use to buy. He took his time to show us several cars. He was able to get what we asked for.

gcurcuru

Jul 15, 2011

I have bought 5 new Toyotas from this dealership starting with a Corolla back in the 90's. I have never had a problem with any of their repair work or maintenance work.I have never broken down with any of their vehicles and not so much as even had a flat tire. I don't think there is much more you can ask of any car.

bwob

Jul 14, 2011

We enjoyed working with Julio Sosa -- very professional, "no B-S," but friendly and efficient. The best car-buying experience we've had to date.

HARTZ

Jul 9, 2011

Ed Crouse was more concerned with being honest and truthful about the difference between a Lexus ES 350 and a Toyota Avalon gls. When he agreed that, for an extra $5,000, and a same year car with 13,000 more miles on it, the only difference (aside from the Lexus having smaller cabin space and air-conditioned seats)was the Lexus logo. Rather than push the Lexus on us, he was pleased to sell the Avalon, admitting all drivetrain components and engine were built on the exact same platform. Mike handled a minor exhaust adjustment (cosmetic), and replaced a brake light within minutes of me driving into the service bay. I expect to use Hoffman for the service on the Avalon, and am impressed with their ability to email me when oil change, standard checks, etc...are to be performed. Had my 1997 Avalon with 161,000 miles not been damaged to a point of "not worth repairing", getting a used one with 22k miles made perfect sense. I'd recommend Hoffman Toyota, and Eddie/Mike to anyone looking for a fair deal on a great vehicle with great service to back it up!

Patricia Scanlon

Jul 8, 2011

After driving my Camry for 13 years, it was time for a new Toyota. I remembered the salesman, George Corsa, who was so helpful in choosing the right car for me. Once again, I returned for Mr. Corsa's advice. He found the perfect Corolla. I am very happy with it.If you are thinking of a vehicle George Corsa is the person to see.

makoskir

Jul 1, 2011

Both Tyrell and Ed went way beyond any other dealership that I have worked with in buying a car.I would suggest Hoffman Toyota to any person interested in purchasing a car.

juliojulio

Jun 30, 2011

Everyone we worked with was very friendly and helpful. The staff was responsive to our requests and was very informative. All of the negotiations went smoothly although we did deal with one person over the phone who did not give us accurate information. Everyone we dealt with in person was incredibly helpful, especially Julio!

kingtutc

Jun 30, 2011

Mr. Sosa was very helpful in finding the car I was looking for. He did not try to sell me a car I was not interested in, he showed me all the RAV 4's they had in the model year that were in my budget, and we settled on a blue one.

ldykim

Jun 30, 2011

I went in with my boyfriend to look at suvs, we felt we got the best deal around and left with a 2008 rav 4. we are very happy, Jesus was very accomdating with our needs and very helpfull in helping us deside on witch truck was best for our need.

memendocha

Jun 30, 2011

I bought my car from Julio Sosa in October 2010 and was extremely happy. I knew what I wanted when I went there and he listened to me and didn't try to talk me into a more expensive vehicle. I was dreading the whole car-buying experience, and Julio's energy and positive attitude made it enjoyable. The entire "family" at Hoffman was a pleasure to work with. I recommended Hoffman to my friends, and made sure I told them to ask for Julio Sosa.

niceteenii

Jun 30, 2011

I am in the process of purchasing my 4th Highlander Limited from Hoffman Toyota since 2005.Ed Crouse has been excellent at managing each sale and has made every purchase easy and enjoyable. I normally would not associate the words easy and enjoyable with a new care purchase but these guys have got it right. In spite of the supply issues due to the tragedy in Japan, Ed and Tyrell have made it clear they will find the model I want.The main reason I come back time after time is for their service. I will wait for Linda Schultz to be available as she knows her stuff and makes sure the job is done right. I trust their service as my grandchildren travel in these cars and safety is number one no exceptions.I wouldn't ordinarily write an online recommendation, but Hoffman has been consistent and I appreciate their continuity. They seem to have very little staff turnover in my book that is a good sign that the work environment is positive.

rav4lover71

Jun 30, 2011

I had a great experience purchasing my Rav 4 there. Julio was great to work with. He was very knowledgeable and answered all my questions. I would definitely purchase another car there and have recommended Julio to my friends looking to purchzase a car.

smergin7

Jun 30, 2011

Hoffman Toyota made my experience very pleasant. Everyone is very nice and their pricing is great. I would recommend Hoffman Toyota to family and friends.

gardenbuff

Jun 29, 2011

I absolutely love the car I bought, John O was a gentlemen and the whole process was guick and easy. The trade in value for my car was higher than other places I had been.

leahrose

Jun 29, 2011

This dealership is great. We worked with Jose Rivera. He was not only knowledgable with our questions but very professional in every aspect of the sale of our car. The customer service at this Toyota dealership was unbelievable. Thanks to Jose for doing such a awesome job with us.

noahelitessa

Jun 29, 2011

My husband and I had a great experience dealing with Jose. He guided us to help us find the car that was just right for us. He was not pushy, but rather well informed and very patient with all of our questions. I would definately go back to Hoffman Toyota. Thanks Jose!

redcarblb

Jun 29, 2011

Hoffman Toyota dealership is outstanding and Jose Rivera is an asset to the company.I would recommend Jose Rivera to anyone of my friends or family. Do keep up the good work.A Happy Toyota owner, Betty-Lou Berube/ Avon, CT

kenruth4

Jun 28, 2011

Dealer located hard-to-find desired vehicle(Toyota convertible-discontinued model) and went out of way to provide desired interior (reupholstered seats with bone leather) and also repaired slightly damaged bumper-provided loaner while my car was being repaired and cleaned up. Very responsive to all my questions and concerns and fully explained operation of purchased vehicle. Before purchase, made car available for test drive-allowed us to keep it over night. Did not pressure us into purchase-very pleasant to work with.

TeacherT

Jun 28, 2011

I can give nothing but a glowing report on the quality of service I recently received at this dealership and from this dealer. I just bought my own car for the first time ever and had no clue what I was doing. John and the rest of the staff were very helpful and supportive. They put up with my million questions, no matter how ridiculous they may have been. In the end I felt comfortable and confident in my decision and I am certain that I made a great purchase. I recommend this dealership, as well as John, to anyone in search of a new or used car.

halvord

Jun 27, 2011

After terrible experiences with other dealers, both Toyota and others, we were exceedingly pleased at the level of courtesy and service at Hoffman Toyota. Jesus Roche, our sales consultant, knew everything about the vehicle in which we were interested. He was tremendously cooperative and fun to work with. Anthony Bailey, the Finance Manager, was equally knowledgeable and efficient. We were so impressed with the overall servic level, as well as the product, that we purschased and drove the vehicle home the same day. We could not have asked for a better vehicle purchase experience.

jbartos

Jun 23, 2011

My old tacoma had rust issues on the frame, so I was looking for a preowned truck that was similar. Malvin swooped in and helped me locate pretty much the ideal truck for my purposes, and then dealt with my nagging for the next two days while we went through all the processes. I am very satisfied with the end result.

rkitano

Jun 19, 2011

My overall SUV purchasing experience with Hoffman Toyota was excellent. I purchased a 2011 4Runner Tail and Jesus Roche was excellent in helping me with the sale. Although I would have preferred a different body color, Jesus did a seach across the North East and the color of my preference was not available in the time frame I required. But, all other features, options, and accessories were found and Jesue ensure that they were ready in time for me.The Finance Manager, Anthony Bailey, was also very courteous, friendly and knowledgeable. Altogether I found EVERYONE at Hoffman Toyota to be very helpful, courteous, friendly, and always greeting with a friendly smile.

fastlane47

Jun 17, 2011

Rick was tremendous. Very knowledgeable, friendly, no pressure salesman. Made the car buying experience pleasant. No doubt, we'll be back when it's time to buy another vehicle. Thanks Rick!

bccoco

Jun 14, 2011

Due to work schedules and a storm, the staff stayed late to allow us to complete paperwork together. Never pressured us during the sale.

sfoley1

Jun 9, 2011

The entire Hoffman Auto Group is a very professionally run organization. I've been a customer of their Porsche store and now the Toyota store. My salesman was Jesus Roche and he was terrific. He's a very friendly, straightforward guy who made buying a new car a good experience. Tyrrell Dabrowski, the General Manager, was also helpful in making everything go smoothly, as well. Buying a new car should be exciting and fun, not stressful and difficult. Hoffman Toyota made it a great experience, I love my new truck and I'd highly recommend Jesus!

berncar

Jun 2, 2011

Upon our first visit to look at mini vans, we were greeted by a friendly, outgoing employee who directed us to the salesperson for assistance. The salesperson, Adam, greeted us and even though we told him at that point we were just looking and gathering information he was extremely helpful, answering all our questions and providing us the information we required. When the decision to purchase was made Adam was again extremely helpful in putting everything in place for this purchase.

bwoods264

May 31, 2011

I loved the customer service and selection of cars, I would refer all my family and friends to Hoffman, there salesman were very friendly, honest and had great people person skills. I always wanted a toyota but for years I have had nothing but mazdas and it was time for a changed. I purchased my new Camry and I am now in love with toyota's

john kane

May 30, 2011

good information given about car and services. friendly and attentive. Deliverd on time and clean and ready.Showroom and reat if buildings clean and comfortable easy access.overall good experiance........................................................

jason_outside

May 27, 2011

I have purchased 4 Toyota vehicles from George over the past 15 years, 1994 4x4 Pick-up (pre-Tacoma), 2004 Camry, 2005 Highlander and 2007 Prius. George is very knowledgeable and conscientious, keeping our needs in mind at all times. He is always upfront and fair with the pricing and very loyal to his customers. I would recommend buying a car from Hoffman and George Corsa to my friends, family and coworkers.

mcdonaka

May 27, 2011

Rick was very helpful in helping me pick a car. I went in with a variety of choices and in the end I got the car that I know I was meant to have. The only downside of the experience was the distance from my house. However the Hoffman Autogroup Website is amazing. It is the easiest and most user friendly site I found and why I focused my seach on what was available via Hoffman.

reneeab

May 27, 2011

I HAVE PURCHASED SEVERAL NEW CARS FROM GEORGE AND WOULD NOT BUY A TOYOTA FROM ANYONE ELSE. HE ALWAYS CONSIDERS OUR NEEDS FIRST. I AM VERY SATISIFIED WITH ALL THE STAFF AT HOFFMAN TOYOTA AND WOULD AND HAVE RECOMMENDED TO ALL MY FRIENDS. THEY ARE ALWAYS VERY PROFESSIONAL AND NEVER GIVE YOU THE FEELING OF BEING "TAKEN". THANK YOU.

berlintpke

May 26, 2011

Both Rick and Fran went out of their way to explain to me all the essential workings of the controls since I am hearing impaired. Rick took his time to write down everything and even put paper clips in the pages when he explained the controls. Fran spent the necessary time to explain all the warranty information that I had questions about. I would do it again with these two.

viateurjb

May 26, 2011

Over the past many years my wife and I have purchased numerous Toyotas at Hoffman Toyota including a Forunner, an Avalon, a Sienna Van, a Tundra pickup, and 3 Prius.We have been very satisfied with all aspects of buying and servicing of these vehicles. George Corsa is a quality representative for your dealership.

Aileena

May 25, 2011

I would like to take a few minutes to write about my experience with Hoffman Toyota, in West Simsbury. Ed Crouse answered all me questions, and was very knowledgeable about all the Toyotas in his showroom. He was not one of those pushy salesmen that are over powering you as soon as you walk in the door. He had a professional manner and was kind and courtesy.Aileen Ajami

jcoyle

May 25, 2011

I really enjoyed my car buying experiance with Hoffman Toyota, specificly with Ed Crouse. Ed took the time to know exactly what we wanted in a car therefore ensuring that we would get the car we wanted to buy. He answered all of our questions, if he didn't know he found out immidiately from someone who did. Everyone at Hoffman was polite and helpful from financing to the service department. Based on this experiance we went back to Hoffman Toyota again to buy another car.

Rodeobanks

May 22, 2011

My overall experience was good however a few things were not fun. I wanted my accessories to be transferred to new truck and they said no problem. However after the sale was made it was a week later and my subwoofer, remote starter, Sirius antenna and bluetooth were still in my old truck on the lot. I also changed my mind on the extended warranty and that took weeks to get refunded. Still not quite sure if I have been yet. Besides that Adam C. Made transaction go as smooth as he had control over.

agiustiniano

May 17, 2011

I had a great experience shopping at Hoffman Toyota. Both Jose and Danny were very friendly and helpful. Jose was very thorough in showing me the features inside the car. I would definitely recommend this dealership to family and friends it was an overall great experience.

Spatinha13

May 17, 2011

Both Anthony and Jose were extremely friendly and helpful and I felt very comfortable. Shopping at Hoffman Toyota was a great service experience! Jose was very thorough in showing me the features inside the vehicle and Anthony was very professional and personable. I love my new vehicle and will definitely recommend this dealership to family and friends!

nando1957

May 14, 2011

The whole experience with Hoffman Toyota was excellent from start with John Oulundsen to the service departments,Polite, professional and expert service and to my toyota small truck, thank you Hoffmans, YOUR THE BEST!!!!The entire staff has always given me the excellent sevice I expect, and rarely ever fall short from that, a that is why I continnue to go back and also refer other friend and family to Hoffmans dealeership.

elephant

May 12, 2011

My husband and I made the decision recently to buy a Toyota Prius, so off we went to Hoffman Toyota this afternoon. We can honestly say our experience was very positive, and resulted in the purchase of a 2007 in lovely condition. The staff at Hoffman is terrific, and our salesperson, Malvin helped us make the transaction smooth and painless, which is not always the case with car buying. If you are looking for a toyota, go to Hoffman, and get unbeatable service! The Winslows, of Collinsville, Ct.

lop2ra

May 12, 2011

Jose Rivera was a tremendous help in my car selection. He made the process of buying my car a very simple and enjoyable experience. He made sure that I was comfortable with every step that we went through. I would definitely recommend him and Hoffman Toyota to anyone that is in need of a vehicle.

dtsh

May 11, 2011

Curtis Bostic is the most professional auto sales associate I have ever dealt with. He is knowledgeable, curteous, and goes the extra mile to be sure that his customer is satisfied. Curtis has met with me and answered my questions months after I purchased my Highlander. What more could a customer ask for?

Bruceski

May 7, 2011

Very low key, friendly approach to the process. The entire staff was accommodating and friendly. The physical plant is clean and spacious. The car was delivered quickly and in great condition. I was buying from out of state so special services that were required for my particular situation were provided without hassle.

ccweldon

May 7, 2011

Having purchased multiple cars, going to Hoffman Toyota and dealing with Ed Crouse and Theresa Dragon was an exceptional experience. I have purchased five cars from the dealership at this point and have felt that each purchase was handled very professionally. Knowledgeable people with excellent communication skills, fair pricing and straight forward sales process have added up to my rating of excellence. Service and body work have also been fairly and expeditiously handled. It's the whole package for purchasing and maintaining great vehicles.

ldrieu

May 6, 2011

I have nothing negative to say about my experience buying a car from John. He was professional and efficient. I will definitely recommend John and Hoffman Toyota to my friends if they are ready to buy a new car. I also enjoyed the new Toyota building.

deborahlee69

May 5, 2011

Brenda Sostre was extremely professional, very detailed in explaining what was being done. called to let me know when my car was ready. Car was cleaned when I picked my car up, something STEPHEN'S AUTO MALL never did, and they always had attitudes. I would recommend Hoffman to anyone interested in having service done on their car, and ask for Brenda Sostre. She was FABULOUS!!!!

joealpet

Apr 24, 2011

Buying my new Toyota Camrey XL was a very pleasent experience with no glitches. The process went very smoothly from a demonstration test drive to my trade in of my 2005 Camrey XLE. All options were discussed with me before my purchase. I declined all optional maintenane options and took the Simonize package.

Carlton1960

Apr 21, 2011

Kia (sales person) was very knowledgable and helpful. Not pushy or overly aggressive. Explained all the cars features and what sets Toyota apart. Customer service is open all day Saturday. I had researched the vehicle and knew exactly what I wanted to pay, and the dealer met my price.

BilliesRAV4

Feb 15, 2011

I initially found the car I was looking for on the web. The dealership was across the state. I spoke about the purchasing a new car and trading my old car on the phone.I hate haggling with dealers. Basically he knew I would be driving far and just gave me a great deal without having to play games and waste my time. Chris Delphi gave me a good deal on both ends. When I got to the dealership I found he was a man of his word. I was next helped by Jesus, then Anthony in finance. Both were very knowledgeable and plesant. It was worth a trip across the state for my great price and great customer service.

Billie Jean Quintin

Jan 31, 2011

The service dept at Hoffman is excellent. They are always on time and have never kept me waiting. When they tell me it will take 1 hour for the service to be performed, they usually have it done in less time. I really like the way they check you in for service, from pulling my car into the heated garage check in station, to the service rep coming out to meet me and bring me into his office to make sure we are clear on what service is to be performed. All the service personnel are very knowledgeable and friendly and ready to answer any question I have in a professional and courteous manner.

smalltowns

Jan 28, 2011

I am very impressed with the staff (service management and technicians). Professional, efficient and friendly. They put the word "service" back in the meaning of automobile service. My wife and I both own Toyota-made autos and working with such people makes us want to continue to be Tpyota owners for a long time. Thanks for an awesome experience and a job well done!

Buju

Jan 26, 2011

I had a very positive experience with Hoffman Toyota. Hoffman's inventory of used cars (in my case Priuses) was better than what I found in other dealerships in Massachusetts where I live. So it was worth it for me to travel all the way to Avon from western Mass. Second, as soon as I set up an appointment online, I was given the name of a specific sales rep with whom I would interact. I liked having a specific "go to" person who I looked for when I arrived at the dealership. Third and importantly, both the cars I was interested in test driving were waiting for me in front which speeded up my selection process. Finally, Hoffman handled all paperwork and legwork involving the transfer of licence plates from my old car to new car, registration, etc. Having someone else handle that made my life a lot easier!

defilios

Jan 11, 2011

I have purchased my last 4 vehicles from Hoffman. The experience is always been positive. I find everyone friendly, professional, and extremely helpful. I always feel their goal is that I am completely satisfied with the experience. I have and will continue to recommend the dealership to family and friends. I feel their slogan,"Driven by Trust" is what they base their dealership on. It is a shame other dealerships dont follow their lead. They provide "good, old fashion customer service" and unfortunately you don't find that often in these times. I am an extremely satisfied customer. Sheri DeFilio

lw541501

Jan 11, 2011

I had a wonderful experience at this dealership. Ed really made purchasing a new car a stress free and almost fun. He was very easy to work with and I felt no pressure to make any decision. He was very energetic and lively and put me to ease about something that I would normally be rather nervous about. I would most definitely recommend this dealership to anyone who is interested in purchasing a car.

mlo210

Jan 11, 2011

I would recommed Hoffman Toyota of Simsbury because when I bought my Toyota Sequoia the sales person that helped me was of great service. I thought they were ALL honest and up front with me. I didn't feel pressured or rushed when purchasing my Sequoia. Thanks Hoffman Toyota!!!!

momoftwins+2

Jan 11, 2011

My experience at Hoffman Toyota was great. The saleperson Jose Rivera helped me get out of a lease and purchase a used 2006 Toyota highlander. I originally was interesting in purchasing a 4runner and thanks to Jose's expertise the higlander was a better choice due to warranty, price and worth of vehicle. Never did I feel pressured during the purchase, all the staff was friendly. I walked out that day with a new, bigger and affordable vehicle. As a mom of 4 I have no time to waste and my time was definitely not wasted. I will be going back to Hoffman Toyota for another vehicle for my growing family.

trice

Jan 11, 2011

I have purchased 3 vehiles from Hoffman Toyota in Avon Connecticut over the last several years.I wouldn't Buy a vehile from any where else.When I purchased my vehile's from Them I found that the Saleman And the Manager were very knowlegable about there pruduct.I've purchased alot of car's in my lifetime but have never known any other dealer who knew their pruduct the way Hoffman employee's did. I've also had Hoffman servise my vehiles and they are the best service poeple i've ever dealt with.On top of that toyota is the olny vehiles I will buy because of their quility and service.I have found that they always listen to their customers needs and concerns and are very patience and courtieous.I always refer my friends and family to buy their Car's from Hoffman Toyota. Sincerly Timothy I. Rice

ttdab

Jan 11, 2011

I have been purchasing vehicles from Hoffman Toyota since 1991. My latest purchase, a 2010 Sequoia, back in May has been the best yet. Ed is always eager to help and he made the delivery of my vehicle an enjoyable experience. My times in service have been equally as impressive. The entire staff at Hoffman Toyota has always been extremely helpful and sincere. In my opinion, my car buying experience really is "driven by trust". I love my truck.

utahski

Jan 11, 2011

Ed was very good to work with. He listened to my needs and found the perfect car at a very good price for me. He was very professional and worked out a payment plan that fit my budget. Also, when I came to pick up my car he went through all the workings of the car's drivers panel and where the jack equipment was located. Almost 2 years since I have had the car and if I have questions or problems I can still call Ed and he has been extremely helpful.

THunter

Jan 16, 2009

Purchased a Certified Used 2003 Toyota Highlander from Anthony Martinez with 63K for $13,600 plus tax. Was given the opportunity to purchase the 7yr/100,000 mile warranty for an extra $20 per month.....sounded like a great deal.A week later I receive paperwork from Toyota Financial Services stating I have purchased (3) warranties totaling $4695.00 which all expire on June 27,2010. This Highlander was purchased on Dec. 27,2008.If only Mr. Martinez had the honesty and morality to tell my wife and I that we were spending exactly $4695 for warranties which expire in 37,000 miles or June 27,2010 whichever comes 1st my answer would have been "NOT INTERESTED"We are talking of a $13,600 vehicle and the STEALSMAN Mr. Martinez decides to add $4695 to the total cost without sharing the bottom line. QUITE A MAN taking advantage of a family of four including 2 small children.AM I LIVID YET?? NOT REALLYLet me backtrack to the Saturday I 1st pick up this CERTIFIED USED HIGHLANDER. They call it CERTIFIED because it undergoes a complex 200 some-odd point inspection program which makes the vehicle "CERTIFIED"Car is said to be ready for pickup.......NO ANTENNA....BROKEN BACK SEAT...BRAKE PADS GRINDING ON LEFT FRONT TIRE.An appointment was made for repairs with Mr. Martinez by my side.Receive my Temporary Registration which states MY NAME.....MY WIFES DATE OF BIRTH ...and "F" for female. Too bad I am a 53 year old male.I call Hoffmans and speak to Mr. Martinez who tells me its Motor Vehicles Fault.......I call Motor Vehicle being put on hold for 1/2hr so I can speak to a live person. Motor Vehicle tells me that Hoffman Toyota OF Simsbury actually keyed in the wrong numbers...Who do you believe Mr. Martinez Of Hoffman Toyota Of Simsbury or Motor Vehicle Of Connecticut Which Holds EVERY Record Possible Pertaining To My Vehicles And Plates? I again relay the information to Mr. Martinez and he states there is nothing I can do "my girl" says its Motor Vehicles problem.Off we go to file a real complaint!!!If you have money to burn and enjoy being swindled,lied to and even talk to a General Manager named Tyrell Dombrowski who agrees whole heartedly with Mr. Martinez's antics then this is the place for you.If you are the Dad of young children who would rather put food in the mouths of your kids instead of the dealers then STAY AWAY FROM HOFFMAN TOYOTA OF SIMSBURY!!!!Contacted Troy Dietrich At Greenfield Mass Toyota And Was Given A Quote Of $805 For The Same EXACT 7yr/100,000k warranty expiring on June 27 2010. SO MUCH FOR THE STRAIGHT FORWARDNESS OF HOFFMAN TOYOTA!!!I will give credit where it is due and thank salesperson Jesus Roche for being helpful and gracious and above all a true gentleman.I also thank Hoffman Toyota Of Simsbury for the (2) Hoffman License Plate Covers Which Now Say "DON"T BUY AT HOFFMANS". I'm more then happy to help you advertise.A little decency, a little honesty and treating people as you would like to be treated would have alleviated all of this. But it simply does not exist at the dealership of HOFFMAN TOYOTA OF SIMSBURY.AND TO THINK I NEVER RECEIVED AN APOLOGY FOR ANY OF THIS.

Gringuita

Mar 8, 2008

i was interested in purchasing a used Matrix. I called ahead and they had one in stock. When I asked if it was Toyota certified, they basically told me that it wasn't, but that if I purchased the car they could do the certification inspection for me for $500. I went to look at the car the same day, about 2 hours after talking on the phone with them. When I got there, they told me they had already done the certification for me - if the certification program really is what Toyota says it is, there is no way they could have done it in that little time. When I drove the car, one of the windshield wipers didn't work at all, the oil was dirty, and a piece of the molding on the bottom of the car was hanging off. Not only was the car poorly maintained but they were going to charge me an additional $500 for a car that wasn't even inspected!