Used Cars for Sale at Honda of Clear Lake in Webster, TX

bigjohnw2

Mar 13, 2016

called Mr.. Bramlet on the phone set up a appointment and he brought a new Honda accord to the house for my 95 year old mother to see and we made a deal then and there. Steve then asked Mr.Hector Trevino to finish the sale and to pick us up and take us to the dealership where we got mothers new Honda Accord.thanks to all

Happygirl

Mar 10, 2016

Everyone was friendly and helpful! Josh Rocha went out of his way to get me the exact car I wanted! They worked to get me the car I wanted at the price I wanted.

Desi

Mar 8, 2016

I traded my 2013 CRV for a 2016 CRV. This is my seventh Honda to own, six being new car purchases. This is the dealership I use for all my oil changes and maintenance. They are generally quick and friendly. The sales people have usually been very professional and nice, especially this time.

shahswap

Mar 5, 2016

I visited Honda of Clear Lake couple of days back looking for Pre-owned 2013-14 Honda Accord EX-L V6 on 3/2/2016 evening. Ali Mian was sales person who showed us the cars. He was really nice and showed us cars really well showing all features. We test drive one of the car 2013 EX-L V6 Honda Accord Red Color. We were interested in the car, but we wanted to check out few other colors and also check out 2014 colors. So, we didnt finalized the deal during first trip as lot of people don't do. There was no pressure from Ali, though his manager tried to push us to think about it. Though till now it was all normal things which we see at any dealership. On next day which was thursday I got a call from Ali asking me if I had any questions and told me that they will work out a good deal for me if I am interested in car. Again, this was all normal things with a dealership. I wanted to check out another 2013 and 2014 EX-L V6 they had listed online on their website to look at and finalize what I want to buy. So, I called up Ali and he told me that they can work out a really good deal for me for 2013 EXL V6 which I test drive and I should come in as they can do it in person. So, I drove 1.5 hrs to drive to Clear Lake from west houston. But, when I reached there and asked for Ali, I was told that he is delivering a vehicle and should come soon and was asked to wait. I was told after few minutes that someone else can help me, which I was not keen on as I had talked before with someone who knew what I was looking for, but still I gave him stock numbers of cars which I was interested to look at before I can make decision. From here things just went downhill. That young sales guy was trying to get keys, but Ali's manager realized that we are looking at other car and clearly didnt wanted us to see other cars and we were told that those cars have been sent for auction and not available. So, only option we have is to look at that red accord EXL V6. So, we suggested we will like to talk with Ali who was the sales person we dealt with until now. So, we were told to wait. All of sudden they come back and tell us that there is one 2014 EXL V6 available to see. So, sales guy brings that car to show us. But, when he takes us to test drive, the car is really dirty with literally trash on passenger side. It was clearly attempt to stop us from pursuing any other car and have us make deal on car we have seen. When we asked price to person showing us the car, he tells us that his job is just to show us car. Pricing is known to his manager. Does someone showing car at dealership not know price? People see car without price? This was their clear strategy to not show us any other car and making us to decide on car they had shown to us before. They were really disrespectful to show car with trash on passenger side asking me if I want to test drive it with my wife. Really dissappointed with Ali's manager trying to play stupid game which is so obvious from their face...Honestly I was there to make a deal, just trying to confirm my choice by checking couple of similar cars. But, really sad and insulting sales strategy by Ali's manager insulted us. I will never ever visit this dealership again or make sure anyone I know in my network ever thinks of buying car from here. I will recommend you to not go here. Even though dealerships try to make you buy, but quite obvious their approach to make you buy a vehicle is really insulting..There are many good options to buy Honda's in Houston and I will rather go somewhere else and buy car where they take good care of customer and not treat them like this..I will really like Sales Team to change their approach, if they want to build customers and gain their confidence...IF they think that customer is stupid and they dont understand what is going on, they are wrong..

mnm409

Jan 21, 2016

Excellent quick and friendly service while remaining thorough and professional. All of my questions were answered and I really felt like they had my best interest at heart. TJ was very helpful and patient and made this process very easy for me. Aaron was knowledgeable about my vehicle and made sure I was comfortable with operating it. I will definitely recommend Honda of Clear Lake to others!

Spide

Jan 13, 2016

This was the first time purchase a Honda, so for I love it, I would recommend, someone to purchase one, my salesman was all some.

Nightparade

Jan 11, 2016

Excellent friendly service, tech really knew what he was doing, I would highly recommend to any of my friends or family. Thank you honda of clearlake.

Blanshan

Jan 3, 2016

Great experience and good people to work with when buying my new Pilot. There were a few hidden charges on the extras I didn't care for. I should have looked closer and asked more questions.

Honda Man

Dec 26, 2015

I originally went to the dealership to buy a new Civic, because that's what was in my price range.My wife wanted a CRV, but I thought it was out of my range. When giving Angel my price range he said they should be able to work with it.I went back the next day after taking the night to think it over, and purchased the vehicle.I was probably the more difficult one to deal with since I didn't want to budge much because of my budget.In the end we came to an agreement that worked for all of us.Overall, they made the car buying process fairly simple. I've been to many dealerships, and they're either a 1 star or 5 star. They either have the sales process mastered or they don't. At least in my experience they have it down.

CarsTruck5

Dec 10, 2015

First off I'm not a computer person,but i wanted so bad to thank you guys especially that levi i forget his last name he was amazing with my family he even made my son laugh out loud hey levi if you can see this thanks levi you are a great guy they lucky to have you working in their establishment thanks buddy.an oh yeah levi I'm learning this computer now thanks to you.

jean

Nov 4, 2015

I just purchased my fourth Honda! The previous 2 were also purchased from Honda of Clear Lake. Everyone was extremely helpful. A lot of time was taken to explain all the different features of the car. Overall a very positive buying experience!

CarGirlHonda

Oct 28, 2015

I have just purchased my fourth Honda. Consumer Reports keeps you on top keep coming back because of the service. It's over the top!

muthukumar

Oct 24, 2015

To me, Honda of clear lake Texas is unethically doing business. I tired to buy a certified used Honda accord.It was a leased car serviced/certified by by Honda of clearlake. As per the sales agent, the car was a single owner car and never involved in any accident. Actucally the car was involved in a major accident unfortunately it was not reported in carfax.The sales agent intentionally hide this information. I also made down payment by cheque. Later I came to know about this info in Autocheck. When I questioned about this, there was no apology from sales dept. I tried to reach the sales manager but I they didn't give me the opportunity. I collected by cheque and walked off.Beware of this Honda dealer when you are buying used cars.

CMTM1967

Oct 17, 2015

The sales and financial people are very knowledgeable and go out of their way to help you through the selection and purchase process. They explain every feature and show you how to use it as well. I will keep going back for future vehicles.

Lacy Loves her Honda!

Sep 30, 2015

Let's face it. No one likes going to car dealerships. We have all heard the horror stories. I had the BEST car buying experience with Honda of Clear Lake. The salesman (Craig) knew so much about my new Honda. The finance people were able to give me a better rate then I knew about, and my new Honda is incredible! I just LOVE it all! Thanks for making this the BEST car buying experience I've ever had! Lacy

tim32tx

Sep 30, 2015

Awesome experience at Honda of Clear Lake. My salesman Vijay Pandula made the entire experience an enjoyable one. Vijay was extremely knowledgeable and friendly which went a long way in making me feel relaxed and comfortable. Thank you Honda of Clear Lake and especially Vijay Pandula, car salesman extraordinaire!I will be back for my next vehicle.

Tom Tribble

Sep 28, 2015

I really enjoy the new Honda I got at Honda of Clear Lake from Craig. Everyone there was very good to work with great value!

mgates0126

Sep 26, 2015

This dealership was nice and very accommodating. We worked with John and he was great. He helped us find the car we wanted in our price range. This dealership worked with us and we would recommend them to a friend.

BIGGER_HAMMER

Sep 24, 2015

I was in and out in 1 hour on my new Honda with no stupid dealership rip offs or tricks. THIS is what car buying should be! I've bought many cars, but never one as easy as this! Thank You very much Craig Baker for being 100% honest and making me a HAPPY customer! I'll send everyone I know to see you!

HAPPY CR-V Owner!

Sep 24, 2015

I went in to replace my old CR-V and I was amazed at the wonderful experience I had at Honda Of Clear Lake. My sales person, Craig, was so patient and really took the time to show me all the special features of my new CR-V. It was quick easy and a good deal! I LOVE my new Honda!

Tara C.

Sep 24, 2015

My new Civic purchase experience at Honda Of Clear Lake was SO incredibly Wonderful!! The Sales guy (Craig) was super nice and showed me all my options for my new car with no pressure. The Sales Manager (Bennett) made my purchase easy and affordable! I'll definitely be back again for my next Honda!

123456

Sep 23, 2015

We bought a Honda CRV from here. John,our sales person was great. He was relaxed and he showd us different options. we will come back again.

tajohnso

Sep 21, 2015

I am not new to purchasing new Hondas. As a matter of fact, I have owned Hondas for over 20 years.I have always been impressed with the staff and quality of service at Honda of Clear Lake.Bennett Johnson made my experience fast and easy. I was given a detailed explanation of my credit, as well as my options. The entire experience was excellent.Thank you!

first time buyer

Sep 19, 2015

Brian our sales person was great. He was relaxed and humorous throughout. He made our first time car buying experience much easier. T.J. in finance was incredible. He broke everything down, was wildly patient, and accommodating to all of our questions. Most of all he broke every charge down and went through every itemized charge. Thank you T.J. You made every thing right and made my wife and I very happy and confident in our purchase.

PANCHO

Sep 19, 2015

I had an excellent customer service with everybody at Honda Clear lake I will definetly come back and recommend to friends and family Live the coffee!!

YellowWaves

Sep 17, 2015

Great servive and great staffs and I would highly recommend everyone to go to this dealership.I personally had good exeperince and also had a very good deal

Billysmom

Sep 16, 2015

All personnel we had contact with during the transaction were knowledgable, professional, friendly, and courteous.It was a busy Saturday, yet, we were served promptly and the entire visit and purchase were complete in two hours.

Ycar09

Sep 16, 2015

I had a great experience with my sales person Albert B. And TJ in financing. I was there no more than three hours waiting with my toddler and finalizing my paperwork. Also, drove off the lot with my pre-owned vehicle same day. This second purchase went smoothly and I highly recommend them.

jaypat

Sep 13, 2015

Craig was great! He made my first car buying experience amazing! I was completely familiar with the car before I left the lot! Craig couldn't have made anything more smoother.

Delms

Sep 12, 2015

Everyone was amazing there! Two purchases so far and I will always come back! They work on prices and make sure you walk out happy!

Lreat7103

Sep 10, 2015

I went in just to "look" around as I was wanting a new car. To my surprise I was shown one that I loved right away and after going through paperwork, I was able to get it! Definitely wasn't expecting to be able to get one yet but they made it happen!

Kumbala120

Sep 7, 2015

very good experience. also very friendly and knowledgeable staff. I would recommend them to others. it was a lengthy process, but I appreciate not feeling rushed.

Neiss1426

Sep 7, 2015

Had a really good experience with Touny Crowe as the sales rep interface here. He was low key, non-pressuring, and wanted to get us the best experience he could. I give him 5 stars as he went above and beyond, and even when there were miscommunications he pressed forward with working options and ways to make things happen. I take off a star for the middle-man tactic that the dealership itself used once we started the $ negotiations. That woman was rude, used factually incorrect information, and basically told us that "you can't trust TrueCar.com or any other website that gives sales pricing information". We walked out after our experience with her, and when we came back and got to the same point on a different day, they other middle-man just didn't care and said "sorry we can't do the deal" so we walked out again. I had exact quotes from 8 different dealers with their best prices, and he rejected them saying "you can't trust these". Anyways, once Touny found out things fell apart, he worked with his managers and calculated a price that worked for everyone and we are very happy with our purchase now. Again - great experience with Touny, less than stellar experience with the middle-men (women). Also had a great experience with the Finance rep who was not pushy at all, but did make sure we knew exactly what we were passing on or accepting, along with detailing the various costs and payments, along with timing.

APAT

Sep 6, 2015

The car dealer's name was Lee Creech. He was most helpful in my finding and getting the car I decided on. He stayed at the dealership long past their closing time. He was most knowledgeable about the car and he was able to show me many options about the servicing of the car.

Meme1234

Sep 6, 2015

I live in Dallas Tx and I traveled 300 mile to Houston to get my car from Honda of clear lake and worked with John Girgis he give me an amazing deal so I get my car from him and all deal work is done within 2 Hours and I came back Dallas thanks to John Girgis for helping me to get everything done I recommend John Girgis to all my friends and relatives

btorrescp

Sep 5, 2015

Thanks to John, I purchased the car that I wanted for a GREAT price! I will definitely refer my friends and family to John and to Honda of Clear Lake. I give them a gold star for customer service. John, the managers, and the financing officer were very pleasant and attentive. They worked with me so that I walked away with the car I wanted at a price I could afford. Most importantly, the entire process lasted less than 2 hours! This is the best car buying experience I have ever had. Thank you to everyone involved.

Momofthree

Sep 5, 2015

Thank you for your time and hospitality this weekend, John. You made the car buying experience easy for my mom. Safe travels! Thank you again!

juliaairenee

Sep 3, 2015

The sales consultant, Albert Bahena was great!!!!!! he was very nice and knew what he was doing. Very great service, super helpful and friendly:) also very patient

alyssaf

Sep 1, 2015

We came to Honda not expecting to leave with a car the same day. I'm currently a manager at the Nike Factory Store and when I recieve great service it should be recognized. John Gorgis was very patient and helpful. He gave us an amazing deal we just couldn't pass up. Transitioning to the financial manager we continued to recieve premium customer service. Wiem Head was super friendly and very informative. I would recommend this dealership and John to my friends and family.

Poop12

Aug 29, 2015

Anyone I worked with was very thorough and great to work with. David made sure he went through every detail of the vehicle we wanted to purchase. He wanted to make sure we new how to operate every part of the car. We left very happy and satisfied!

frankdarmata

Aug 28, 2015

As soon as I got there I got asked if I need it help by Joselyn Suarez.She was the one who helped me in the whole process of getting a car, she showed me patiently all the cars I was interested in, told me about them and let me drive them before I made a decision, which took my around 4 days.I can't deny the customer service they have at Honda of Clear Lake is exceptional, everyone was friendly and willing to help you, even the employees that knew I was being helped by Joselyn offered my coffee or any other thing I wanted/needed. They are really patient with your decision and they'll be there until you make your final decision.

rbmurphy2

Aug 28, 2015

Purchased a new Honda Pilot and was given excellent service. This was my third Honda of Clear Lake Lease. The Salesman, Eric Cornelius, was very knowledgeable and helpful and made the experience go very smoothly. I love my new Honda and know it will be a joy to own. Thanks Eric for sharing your knowledge and teaching me about all the bells and whistles of my new car!!

regrassley

Aug 28, 2015

Dustin Smith, our sales guy, was super helpful and very friendly. He was patient with us as we made our decision on which car to buy. It wasn't quite the price we wanted but Dustin's honesty and knowledge made it a very worthwhile purchase!

Henry

Aug 25, 2015

Honda of Clear Lake has supplied a total of five cars for my family in the last twenty years. I had looked around at other dealerships and brands, but kept coming back to Honda of Clear Lake. This location has the best customer service I have ever experienced. Ben, the current manager, was just a salesman when I first bought a car in 1996 (I think. But he was definitely working at this location already.). I am pleased to say that to this day customer service is still a priority for them. Craig Baker, the salesman of my latest car, handled the entire process smoothly without any hassles. The people here honor the quotes they give and make me feel like a part of their family whenever I come. I am definitely coming back when I need a new car.

sonjia123

Aug 25, 2015

I wanted to Thank Justin McDonald my internet Sales Manager and David Kieu the great service I received. I love my new crv. Happy Happy.

456car

Aug 24, 2015

DUSTIN SMITH WAS REALLY AWSOME! HIS KNOWLEDGE OH HIS PRODUCT IS WHAT MADE ME BUY FROM HONDA CLEAR LAKE. FAST FRIENDLY SERVICE. WILL COMEBACK!PAT

car#50

Aug 21, 2015

Third new car from Clear Lake Honda. Good experience through sales, management, finance, and delivery. Car is perfect for it's purpose of two people running around Houston.. From deciding to get a new car, comparing dealership offers, getting financing, negotiating, finishing paperwork, to completed delivery was only 6 hours.

Eniltrah

Aug 18, 2015

I was worried that this car buying experience would take all day and be full of stressful back-and-forth negotiations. However, we were taken right to our salesman, Dave Flores, quickly and was shown right to the car I was looking for. Dave knew everything about the car and went over all the features during the test drive and, quite honestly, I didn't need to look any further. I got the car I wanted for the price I was looking for.

lizzy

Aug 14, 2015

Albert was awesome. He was patient when I decided to change to a different car the last minute. Also great deals on pre owned cars.

Brazoria County Buyer

Aug 11, 2015

Craig Baker helped us and he was really great! He is very knowledgeable about Honda cars as well as he took us through the features and made sure we had all answers to our questions. Vijay was our first contact there and he helped us get the car we wanted for a good price. Great team!

Kbalinas

Aug 5, 2015

My experience with Honda of Clear lake was great! My sales rep, Dustin Smith, was very helpful and patient with me. It was a two day process for me but he was there every step of the way. He worked with me on the price and got me exactly what I needed! I'm very pleased with my first car and how easy Dustin made it for me. I will be returning to Honda of Clearlake for my next car purchase and I always recommend Honda of Clearlake for anybody looking for new or used car!!

veronocabuchanan123

Aug 1, 2015

Needed a car was very scared to go in so I searched on line asked for the info and it was sent right away and got 2 follow up emails and a finance app and filled it out and Dustin Smith told me to come in he got the deal I wanted on a 2012 Honda Accord. So thank you Dustin Smith you are AWESOME ?? we love are car.

Adkins32506

Jul 30, 2015

We had a great experience buying our new Pilot. Dustin Smith was our salesman and worked hard to get us a great deal. He was knowledgable about the vehicle and not pushy or overbearing! He took his time to go through and explain all the features and show me how to set my stuff up after we purchased. We recommend asking for him if you are looking at Clear Lake Honda. We would buy from them again!

Baronne, Rhonda 805

Jul 30, 2015

From the moment I walked into the dealership to the time I left the employees were very helpful and nice. It was a good experience.

Rowteree

Jul 30, 2015

Dustin helped me out purchasing my car worked with the price with me and helped me do all the paper work over phone calls or emails and worked with my credit union on financing.Took me on a test drive on the car that I was interested in and respected me as a customer. He didn't try and sell me a car I didn't want.No high pressure sales tactics and was honest about selling a car. I would recommend anyone to visit Dustin for used cars

Modesto1

Jul 29, 2015

I got a great deal and also Craig did a great job explaining everything about the car very friendly ., I am very pleased I will recommend anyone to shop there

Todd

Jul 29, 2015

I bought my Honda Accord from here. I worked with Dustin Smith. He was super friendly. He was very helpful and knowledgeable. Wiem was the lady who helped us in finance. She was able to get me to my target payment quickly and efficiently. I will be back when I am ready for another vehicle!

pastorsang

Jul 28, 2015

I didn't want to go to this dealership at first even though it's closer to my house. However, the dealership / salesman made me an offer I thought was too good to be true. You know how that goes. However, this time my experience was different than it was 3 years ago (when I walked out). Different salesman, different experience and different, much better vehicle. How different, you may ask? I would recommend this dealership to you, to my religious community and to myself again when I need to lease another vehicle. I want to lease the same model. By the way, the 2015 Honda Accord is fun, powerful and cool-looking vehicle. I highly recommend it.

VanessaMunoz

Jul 28, 2015

Alberto was fantastic to work with from the moment he approached me. I "updated" my 2011 Honda Accord with over 100k miles on it to a 2013 Honda Accord with a little over 35k miles. I was given top dollar for my 2011 (thank you, Gio). I highly recommend this dealership, especially Alberto as a salesperson.Cheers~

loseyda

Jul 27, 2015

Dustin Smith sold us a Pre-owned Honda Accord and he made it a really good experience for us! He was very helpful, friendly, and competent!

Steven1389

Jul 27, 2015

Craig was absolutely amazing! I highly recommend him if your looking for great vehicle and phenomenal customer service. I not only got a great deal on my brand new Honda Accord EX-L V6, I received the absolute best experience. Craig really listened to what I wanted and immediately showed me the perfect car that fit my needs. Craig doesn't just sell cars he sells an unforgettable experience as well. He has followed up with me on numerous occasions to make sure I'm comfortable in my new ride. Honda of clear lake is known for exceptional service, Craig however excelled my expectations. I will most definitely forever recommend Craig and Honda of clear lake.

pleased pilot

Jul 26, 2015

I have always had a great buying experience at Clear Lake Honda. My salesman, Craig Baker was the best salesman I've ever dealt with. I've purchased 3 different Pilots from Clear Lake Honda and while my experience was good, Craig Baker was the best. He was attentive without being pushy and took care of all details of the experience. He was always pleasant, prompt and honest.

mel1234

Jul 25, 2015

We were making a quick weekend trip to Houston to purchase a car for our daughter. We found a car on the internet, contacted the dealership and found them to be very helpful and accomodating so that we could see and test drive the vehicle in a timely manner. They made the car buying experience easy and pleasant.

Melanie

Jul 25, 2015

I was treated with respect and Albert worked with me to get a great deal. The car was clean and had half a tank of gas.

bentalley

Jul 24, 2015

When I arrived at Honda Clear Lake, I had an appointment set with Craig Baker. We had discussed a few vehicles on the phone the day before, so he was nice enough to have them pulled up to the front for me. As I asked him questions, many questions, about my possible purchase, he replied with everything I needed to know. To say the least, he was extremely knowledgeable. Craig Baker was the first genuinely nice car salesman I've met. Being in the car selling business before, I've grown aware of how dealerships try to rip you off. This dealership was the polar opposite of that. Everyone Craig introduced me to was happy and friendly. I didn't have to go through the hassle of negotiating down the price and at the end of it all, I drove off the lot in my brand new 2015 Honda Civic. I'm in Love with this vehicle and this dealership. I will always return to this dealership to buy my next Honda, regardless of where I live.

CC

Jul 24, 2015

Recently bought my car at Clear Lake Honda. Great experience! The team was very knowledgeable and helpful. Jocelyn was great! She answer all the questions I had and was very patient.

Kenji

Jul 24, 2015

I greatly appreciate 2015 FIT's good performance and a considerate staff. I'm going to buy another one for my wife from this location and from him.

carcarlos

Jul 22, 2015

I purchased a 2014 Honda Civic from Honda of Clearlake I had a great experience at this dealership. Johnny Argueta was my salesman he was very knowledgeable.

claudia

Jul 22, 2015

I have an amazing experience. Thanks' to Jocelyn Suarez for her attention and her excellent customer service. In general all of the Honda Clear Lake crew were very helpful and patient with me and my husband since it took us a little long to make a decision.

HONDA OF CLEARLAKE RULES!!!

Jul 22, 2015

JUST WATNED TO THANK DONNY FOR GREAT SALESMANSHIP AND CUSTOMER SERVICE WHEN I PURCHASED MY NEW HONDA ON SATURDAY 7-18-15. MY CAR WAS ON THE SHOWROOM FLOOR WHEN I FELL IN LOVE WITH IT. MY PREVIOUS CAR, WHICH I ASLO PURCHASED FROM HONDA OF CLEARLAKE, WAS IN THE SAME SPOT ON THE SHOWROOM FLOOR WHEN I PURCHASED IT IN 2011. I TOLD DONNY, THIS MUST BE A SIGN I SHOULD GET MY NEW CAR....LOL!THANKS AGAIN AND GOD BLESS!!!KEVIN FULLILOVE

Lisa G

Jul 22, 2015

I just purchased my 8th Honda at Clearlake Honda. As always such a great team and efforts to make your visit great and smooth. Donny and Bennet are the best!!

CindyS

Jul 21, 2015

I recently purchased a 2015 CRV and I love it. We have purchased 4 Honda's from Honda of Clearlake. Donny Slaughter, with the sales department is awesome. He has always been knowledgeable about the cars and does a great job throughout the process. Love my Honda!

dgellersr

Jul 21, 2015

I like to start by telling everybody that dealing with Honda of Clear Lake was a great experience for us, starting with Joselyn Suarez who showed us a new Honda HRV, she was very knowledgeable and patient, she made our purchase experience different, she helped us made the right decision. Everybody was very helpful, especially Joselyn, she is a great salesperson. I definitely recommend Honda of Clear Lake if you want to have a great experience.

L.T

Jul 21, 2015

We didn't plan on buying at the first Honda dealership we visited. Craig Baker made us feel right at home. We were very happy with our purchase at this location and would definitely recommend this dealership to others that are looking for great price and a stress free car buying experience.

Pelayo Loya

Jul 21, 2015

Thanks Joselyn for your great help in buying my 2013 PILOT. excellent customer service I definitely recommend Joselyn Suarez as sales person at this dealer.

Honda Owner

Jul 20, 2015

I recently purchashed a 2015 Honda Civic from this location. The process was made quick and painless by our knowledgeable sales person, Lee Creech. I love my purchase and would definitely recommend this location to others in the market for a new vehicle. I look forward to utilizing this dealership and salesperson again in the future.

Phil1951

Jul 20, 2015

I stopped into the dealership just to look around. I met with Craig Baker and was made such a good offer for my 2012 CR-V that I went ahead and bought a 2015. This is my third straight car from Honda of Clear Lake, and I have promoted this dealership to my friends. Craig surpassed all my expectations and introduced me to all the people I needed to meet to make the purchase just perfect. Everyone at the dealership made me feel at home, and gave me their cards and asked me to call if I had any questions on anything......

Rowdylady

Jul 20, 2015

Happy with the car. Craig showed us all the new special accessories and advancements on the vehicle. This is our 6th Honda and we are happy with it on the whole.

KNNtwentysix

Jul 17, 2015

I recently purchased a 2015 Honda Accord. Everyone was friendly,attentive,patient, and informative, and straight forward. I was glad it didn't take too much time or days to make this deal.Hopefully, the service and maintence is up to par. Awesome guys.

Happy Customer

Jul 13, 2015

My husband and I traded in 2 vehicles and purchased a previously owned 2014 RAV4 from Honda of Clear Lake. Johnny, our salesperson was very professional and a pleasure to work with. He gave us a great deal on both our trade-ins and the new vehicle. We will be using this dealership again and will ask for Johnny.

victor123

Jun 4, 2015

Went in pre approved from my credit union and they slipped a credit app. In the paper work. They came back with figures that were 8000 dollars off after trying to sell me a warranty I did not want. They added my trade in value instead of taking it off the price and argued with me like it was my fault. Stay away from this place.

Auntbobby

May 31, 2015

I drove 1.5 hours in the rain with flood warnings to be told by a sales rep that she would not go out in the rain and risk her life to show me a vehicle. After filling out a loan application online I was informed I was pre approved for a 25,000.00 loan. Before I left I ask to speak with the manger, Geovanni did not offer to show me the vehicle I was interested in either. I left immediately, while on our way home I filled a complaint with The Better Business Bureau, don't waist your time at this dealer I would not tell my worst enemy to go there. I will be contacting the Honda Corporation, I am sure they would like know how Honda of Clear Lake is representing them.

Staceypreb55

May 26, 2015

I will say Gustavo was an amazing salesman. He would NOT take no for an answer, which is why he is in the business he's in. Once I "bought" the car the whole thing went DOWNHILL! Note! I traded them s Honda. Their service department sucks! James R. Has a memory of s rock and would not honor my warranty because QUOTE "I forgot to put it in the notes... But I know we spoke about this issue". He has no use to be where he is. Angel sold me the car for a steal, but I got ripped off with gap insurance for $600! Where as my credit union was $295. They let me leave, after I signed the contracts without a copy, when I requested it. I had to call to get it! TWICE! STILL haven't gotten my plates and they are expired. Just... *sigh* I wish everyone would or could be as good as Gustavo. He's so quick. Was there for me every step of the way, but after he sold the car the others were just ... Rough!

MJ80

May 20, 2015

I would not recommend this place to anybody. All they do is look out for themselves and have pretty bad customer service. I was discussing a Honda Odyssey with them and hashed out a deal over the internet with their internet salesman. He started the paperwork and got the car ready. I then called to make sure we were good to go and tell him I was on my way. I put my pregnant wife and 3 kids in the car (yeah, there is a reason I am buying an Odyssey), and drove through traffic for 45 minutes to get there. When I got there, what do you know, the car was sold to some other people who just happened to swoop in and get it. I called right before I left dude! I don't think it would have happened that quickly. They could have called me or something. The salesman tried to start showing me the car, I don't know thinking I would buy another car from them or something, yeah right. The most disappointing thing was there was no apology or sympathy. The salesman acted like I was the one being understanding because this other couple came in and offered more. I thought we had a deal, but whatever. Will never come here again and recommend others to not waist their time.

rnallie

Apr 15, 2015

Very helpful and friendly staff. It was a quick and Hassle free experience. I will buy all my cars here

Randa

Mar 1, 2015

Don't waste your time, we came to see and buy a specific car. Justin McDonald and his friend Dustin said they had it and promised a really competitive price. We arrived and they wanted us to try another car because the one we want is "locked out". We looked at the inventory, they did not even have it! Their excuse: they just sold it... right. They were very unprofessional, impolite. I would rather pay a couple hundred dollars more on the car than give them my business.

unnamed

Feb 8, 2015

My sales man called me and helped me get financing secured before I even went to the dealership to look for a car. I was shopping for a first car for my daughter and my sales man went out int he pouring rain multiple times to retrieve different cars for me to test drive. I did buy a used car, perfect for a 16 year old girl, at a great price and a great low monthly payment. And to top it off, my sales man bought my daughter a keyring for her key. Very satisfied.

loulou2

Jun 30, 2014

Eddie and Ted in the service dept. makes sure that they tell me what is going on with my car and lets me know what I am looking at in the lifetime of the car and it's parts. I trust them and rely on their knowledge since my husband can no longer look or tell me what is going on. Thank you Clear Lake Honda.

RazzbyRay

May 25, 2014

I was sold a used vehicle by salesman John Aldridge whom said that it had no problems, yet as I drove the vehicle home that day the engine service light appeared on the Dashboard. When contacting Aldridge, he told me to call the guy responsible for maintenance of the vehicle Johnny Longoria. I go see him and he said the light was not on when I drove it off the lot suggesting that I did something to the vehicle on the way home from the dealership. He said he checked the car out himself before it was sent to sales. Another person that bought a vehicle from the dealership had the same thing happen to him his engine light appeared on when he bought the vehicle home. I told Johnny that he is a liar because the person who recommended me who bought his new vehicle had the same problem. Johnny Longoria said that he will keep the vehicle and after a week he finally come to me and tell me that the vehicle have some problems and will cost 2700.00 and they will only help to pay 700 dollars of it. So he lied about checking the vehicle the first time-it was never checked. One of the workers bought the vehicle to me and said they manually cut off the Engine Light. HE ADMITTED THAT HONDA IS CUTTING OFF THE SERVICE ENGINE LIGHTS TO MAKE A SALE AND ONCE YOU DRIVE OFF THE LOT YOU ARE STUCK WITH A VEHICLE WITH MULTIPLES OF PROBLEMS. The next person not to trust nor do business with is finance manager Geovanni Suarez. When filling out the paper work, he issued the wrong paper work and information of the vehicle as if he put wrong information on contract. When I saw the paperwork, I gave it back and said this is not me or my information that I gave to him. When filling-out the correct paperwork, they gave me a two year warranty which Johnny Longoria said was not effective until after 30 days. Geovanni disappeared without giving me my copy of paperwork to the vehicle. When I tried calling him he hung the phone-up in my face. When I went to the dealership he had a bad attitude and said that he had a meeting to go to and he had no time to talk to me. I am writing this review to inform people that are looking for used vehicle or even new vehicle to not to trust these people. When buying a new or used car have the vehicle thoroughly checked to make sure what you are buying because they will not be honest with you and you maybe buying a piece of crap that may have you with more car problems than you had before you went their. Do not believe a word that come out of their mouth make sure professionalism is at its best. All paper signed and copies made with your witness next to you. Trust me, all three of these guys new what they were doing. ( I am referring to the Honda Dealership of Clear Lake in Webster,TX who GM name is Harvey of Highway 45 South/North bound.)

Chris

Feb 28, 2014

Competitive pricing but horrible and slow customer service, communication along with dishonest. Watch your paper work for extras.

drew77

Dec 22, 2013

I recently purchased a new 2013 Civic Si and was extremely happy with the service and the friendly atmosphere at Clear Lake Honda. My salesman (Pete) was above and beyond in every aspect of buying from Clear Lake. In my buying experience which is large (12 new vehicles) this by far was the fastest, I had no intention of buying a car but needed one. I was on the way to downtown Houston to pick up the kids and both the salesman and Sales Manager assured me this wasn't going to take long. 2 Hours! In and Out with a new car! Amazing... Went from 15 MPG in my truck to 35 Plus MPG. They worked my my payment plan, when I want to make my payments with no haggling. Also everytime we talked about monthly payments the salesman always attempted to $5.00 under what I was requesting. I can go on and on about how great of an experience I had but you need to go and see them.

mailsazmat

Dec 14, 2013

Pathetic service.Went for a complete service for my car which was purchased from them.I had a problem with my AC vent which i specifically showed to them but in the end it was as it is. they didnt even look at it.When i asked about repairing it, i was told that i'll be getting a follow up call, but never got one until i got an email for giving the survey & i submitted poor ratings.Again few days later, i wanted to check with Finance team for some insurance details i bought from them, after calling for 2 days repeatedly, i havent got any response till now & when i asked the Receptionist to give the message to Finance team, they hung up the phone...Wont recommend ever...

lac1106

Nov 24, 2013

My experience with this dealership was more than RIDICULOUS! This totally surprised me simply because I've heard such wonderful reviews (including opinions on this site). SO, to say the least, GET READY! :) The salesman that assisted me was more than wonderful. Truly, I can't give him enough credit. Together, we handled the paperwork, HE COPIED MY DRIVER'S LICENSE, finished it all, and signed it, drove away hoping to live happily ever...well 2-3 years. However, about a week or more later (on a Tuesday) a manager of something (completely illiterate, btw) called and informed me that my DL was expired and I'm not legally allowed to finance a vehicle. I was a little surprised because I had never had to renew my license before and was unaware it had expired. I apologized ALOT and said I will have it taken care of by the end of the week. My company was hosting a CEU course Monday the following week and, us education nurses were SUPER busy. He said by Friday will be fine. I took off Thursday afternoon to renew it. Thursday morning I go out to my vehicle, and well, it no longer existed. Honda of Clear Lake had it towed back to them a day before they said it was an issue. I received no rhyme or reason. I understand I was wrong too, but your word is all you have right? I was also told not to try and buy a vehicle from them again. As if I would try!

Jai

Oct 26, 2013

When I went to Honda at clear Lake, I could choose between 2 Hondas with the same configuration and condition, prized very close t each other. This came in handy as one of the cars smelt of cigarette.Their prize was the lowest I could find online and I thought was very reasonable. The customer service is good. My only problem was that they did not deliver the car, so I had to go there and pick it up which took a couple of days. Otherwise, the overall experience was excellent. They are flexible in terms of payment options and not so much in prize.

Tito

Oct 22, 2013

When I went to the dealer i had the car i wanted in mind already and i did leave with the one I wanted. I am very happy with the vehicle at this point but they waste a lot of time going back and forth with people we never even got to meet. I still left with the car i wanted at a fairly good price so i'm glad.

Hondaclearlakesucks

Oct 15, 2013

The complaint is mainly about the quality and transparency they work with. I had bought a 2006 Chevrolet and it was not very expensive. I was ready to accept the fact that it may have some problems for the price it was sold in. Now, I had the right to know if there was any major failure with any critical component of the car and hence I repeatedly asked her if the car has any major issue. I was told throughout that most of the things have been looked into and it's a great deal for the price. And hence I bought this car as nothing looked problematic and I trusted her words and thought that they must be fair since they are authentic honda dealers. But a week after I bought the car, it stopped running and upon checkup the mechanic told me that the catalytic converter was damaged and the whole exhaust was badly choked! I never knew they would resort to bad practices to sell the car anyhow. All she kept telling me later wen I called her up later with this problem was she never knew about the problem herself as she was not authorized to see the service record. Common, are you kidding me? You are selling the car and you don't even know that the car has a major problem?!! Never deal with this sales representative I had dealt with as she would just not try to dupe you but also would behave rudely despite u talking politely to her (I talked to her politely even though I was mad with deception she had thrown at me, but she was very rude with me despite her mistake).

gplank

Oct 10, 2013

John was cordial and courteous to me and my wife. He asked what our needs were and exceeded our expectations. We drove out of the lot a short time later with exactly what we were looking for. He also came with us to our home and drove our trade-in back to the lot to save us another trip. This was the most fun I have ever had shopping for a car and I am 67 years old! Thanks John.

jennymetcalf31

Sep 9, 2013

When we walked inside and before the door was closed we had a warm greeting from an angent. We told him we were there to meet Tom at2:30. The sales manager David gave us another warm greeting and he let Tom know that we had arrived. Tom popped out of his office and greeted us and we followed him to his office. He had asked us a few questions to see what brought us in to see him. While chatting Tom filled out the application. He was back with a congrats in less than 5 min. He then introduced us to his best sales agent Angel. He was very professional & knowledgeable. He was also great at keeping everything moving along! We did a test drive and of course I said yes to it. We got back and before I knew it we were signing thr paperwork for my Honda CR-V. By the time that Raheel finished up the paperwork with us the car was cleaned up and ready to be delivered to us. Angel then showed us many more features on my new CR-V ANC he synced my phone up to the Bluetooth :) Our next vehicle will definitely be from Clearlake Honda! From start to finish was a breeze!

Kbieri

Sep 5, 2013

I've never purchased a vehicle at Honda of Clear Lake, but when I was stuck on the side of the road with an over heated car, I called them as they were the closest Honda dealership. Troy answered the phone and took care of everything! A tow truck covered by my insurance was there in twenty minutes and he had a loaner car waiting for me when I arrived! I was out of there in five minutes! My car was ready in three business days and Troy worked with my insurance ( a rock knocked a hole in my radiator) and replaced the condensor fan under my warranty since it got too hot and went out. I've never had service so good and was so pleasantly surprised! I'll be buying my next Honda from Honda of Clear Lake!! Thank you, Troy!! Kathy Bieri

emtx

Aug 22, 2013

I sure wish I had read the reviews!!!!!The star rating is difficult for me - everyihing was good on the day I purchased, BUT did it change after!!! I discovered I had been totally lied to, to the point I consider deceptive trade practice. I was told my finance company required a fee (attached to the price of car), extended warranty and gap insurance. All untrue!!! In the process of canceling the warranty and gap ins, but won't be able to change the price. I "signed" - now stuck!! I'm just sorry I also have to use them for oil changes, I'm hoping to get that changed. I never want to step foot in there again!STAY AWAY AS IF THEY HAVE THE PLAGUE!!!

Lizzzz

Aug 20, 2013

I loved Dr. Will. He knew everything about the cars and is a very sweet and caring person. My complaints are on the management. My parents were also going to purchase a new pilot from them but the manager wouldn't beat a price from another dealership. They let them walk over a measly $200. The other dealership gladly lowered the price by $200 and my parents bought there. If I had it to do over again I would have purchased from another dealership. They also scratched my brand new car while they were detailing it. I was still in the finance office when it happened. They promised to knock off another $300 and repair it. They gave me a loaner and a few days later I came back in to get my new car. They were still tinkering around with the $300 and Dr Will was actually going to give me a personal check for it. Eventually the dealership cut the check. Dr Will is the only good thing about Honda of Clear Lake.

graywolf

Jun 3, 2013

First off, let me state that Dr. Will is the ONLY thing I can give a #5 rating. He is a kind, caring, and compassionate person.I have purchased from Clear Lake Honda in the past with no problems. This time it was different. I have never been treated soshabbily in my life. I am currently retired and recently widowed. I feel that I was being discriminated against because of my ageand being retired. I asked the financial person why all the change in attitude toward me and his reply was "Because you wereworking then". I couldn't believe my ears. They also wanted proof of where I get my income, (that I feel is a very private matter)and proof of residence. I've had the same home for the past 45 years and it does not have a mortgage. Yes, now listen to this,they also said I would need a co-signer. Excuse me, at 68 yrs of age I need a co-signer. BULL.Needless to say, I walked out and NOT in a good mood. Wanting a new CR-V for my last major purchase in this life I looked on the internet for another Honda dealership. Low and behold,Big Star Honda popped up and in a convenient location for me to drive to. I can't believe that two dealerships can be so differentas night and day. Can you believe, I was treated like a customer. James Zurga was my salesperson and MJ worked with thefinances. I was treated with respect and understanding. I couldn't have asked for any better than these two guys. I was in andout in less than 2 hrs. and I got a GREAT deal. THANK YOU BIG STAR HONDA

Leblon

Apr 21, 2013

I was interested in a Mazda CX-9 and called to confirm they had it and made an appointment. It was an hour drive and upon arrival they said it was sold the day before but wanted to show some other cars. It was the old "bait and switch" but the audacity of blatantly lying to get us there was appalling. If they are this dishonest there's no way I'd ever buy a car from them!

laurie0427

Apr 16, 2013

Eddie is personable, polite and HONEST! A mechanic who is honest is difficult to find. I hope I never have to move. He describes what is wrong with my car where I can understand. He does not lie like other service men I have dealt with at other dealerships. He takes care of me as if I was his only customer: always going out of his way to please. He takes personal interest in me and my vehicle.Thank youLaurie

snowacki

Apr 10, 2013

Jermaine was a great salesman and leasing the vehicle was effortless and painless. My children liked him so much they even made him pictures. Even got a good deal on my trade-in as where others only gave low offers. This is our second purchase from Honda Clear Lake.

CDIW

Apr 5, 2013

I'm never oversold on services, and I feel I get honest advice and sincere care from Tony in Express. Ladies especially, this is your go-to guy for auto care.

rcrtad

Mar 8, 2013

Honda of Clear Lake has unethical business practices, misleading sales ads and horrible customer service. I saw a vehicle online that I was interested in purchasing and went out to the dealership to look at. Upon arrival the dealer increased the internet price but i went ahead and purchased it as this was the car I was really interested in. 3 weeks after getting the car, I was told that my monthly payment had been lowered and that I needed to return to the dealership to complete some additional paperwork. A week later I receive a threatening call from Mr. Frank Loupo stating that he was sending a wrecker to get the car and that the funding for the loan did not go through. Frank was extremely rude and treated me as if I was a criminal or something. I was never made a aware that the funding did not go through and was in the process of waiting on my plates. Frank even went so far to tell me that I could not take the car back myself and that if I did he would charge me $500.00 and take it from my down payment. I returned the vehicle only to be told to return the following morning to get my refund for the down payment. I returned the following morning only to be told that there needed to be 2 check signers onsite to issue a check and that I needed to return in the evening. I am still waiting on my refund. The sales guys is continuing to try to get me in another car.Buyers BEWARE!!!!! This is not the dealership you want to do business with.

Bridgette27

Mar 2, 2013

Purchase my car and 3 mths later no plates still. My dalrs person never answers or return my calls or messages. Called and found out my plates are just sitting there. UNPROFESSIONAL ESTABLISHMENT!!!

sultando

Jan 18, 2013

I called for a quote on brake rotors replacement 238, when I went to pay it was $438. Others who heard 238 on phone have confirmed

Linda Walt

Jan 10, 2013

My only real complaint would be timing. I made my appt on line; brought my car in on Friday, and it wasn't avail. for p/u until Monday pm

agbonfire00

Dec 14, 2012

I brought the vehicle to determine the reason for the illumination of the check engine and integrated motor assist lights. Eddie was very friendly and explained the cost of a diagnostic and explained that it would take approximately 45 minutes. He showed me to a nice waiting area and within the time indicated came to explain what they had learned from the diagnostic. Both the engine battery and the electric assist batteries needed to be replaced. Eddie explained that the electric assist batteries were still under warranty but that Honda required application of a software update prior to replacement to ensure the need for replacement. He also explained the cost of the new engine battery. I ask him to proceed with the engine battery replacement. When the work was completed, he explained the engine battery warranty and answered my questions about the electric assist batteries. Overall, it was a good experience. My only complaint is the relatively high cost of using a dealership. I could have gotten an engine battery cheaper at an automotive repair shop but chose to have it installed there for convenience.

SherryYost

Dec 4, 2012

Joe provided me great service and has been very accomodating while getting needed maintenance on my Accord. He does an outstanding job! Much thanks to him and your dealship!Mark Yost

SMILYB3502

Nov 24, 2012

When purchasing a used car for my 81 yr old Mother in Law we were required to purchase a lifetime oil change for $250 and some type of stamped dot system for $250. this was just put on the paperwork and tried to be slipped in, till I questioned. He said it is required and and would not do anything until we walked out and he knocked off the stamp system. THESE THINGS SHOULD BE OPTIONAL. I have purchased many cars over the years both new and used and this is the worst buying experience I have ever had.

mmwilson4

Nov 23, 2012

My car was ready when it was promised. I had a free loaner car while service being performed, even though it was 5 days later. I was having issues with the IMA - the battery was not properly holding a charge and had to be replaced. The service staff was very helpful. My IMA works better than ever.

annelizabeth

Nov 21, 2012

While I do love my 2012 CRV, I am terribly disappointed with the customer service at Honda Clear Lake. BE WARNED customer service is over the moment you drive your car off the lot. I purchased the lifetime oil package in July and called in November to schedule service for a recall item, a tire rotation, and oil change. I live over an hour from the dealership and wanted to schedule everything on a day when all items could be done at once AND was convenient for me since I would be out my car for the recall service. I spoke to Glen, the ustomer servicemanager. He asked how many miles where on my car and I replied about 8300. He said I could not get an oil change until 10,000 miles. I said I would be close to that by the time of the appointment and that day was convenient for me, and he said they would charge me anyway. He then tried to pawn off the recall item on another dealership. When I told him if I would never speak to anyone at my job the way he was speaking to me (in such a rude and condescending manner), he asked what I did for a living. When I told him I am a children librarian, he told me, hen I should know better than anyone to read my contract.I called Honda of America and filed a formal complaint, but I am sure nothing will be done. AVOID THIS DEALERSHIP and buy from any other Houston/Galveston area Honda Dealership. As for me, I will pay for oil changes elsewhere and go to the Honda Dealer in Galveston, where I should have purchased my car.

AEckermann

Nov 20, 2012

While I do love my 2012 CRV, I am terribly disappointed with the customer service at Honda Clear Lake. BE WARNED customer service is over the moment you drive your car off the lot. I purchased the lifetime oil package in July and called in November to schedule service for a recall item, a tire rotation, and oil change. I live over an hour from the dealership and wanted to schedule everything on a day when all items could be done at once AND was convenient for me since I would be out my car for the recall service. I spoke to Glen, the customer service manager. He asked how many miles where on my car and I replied about 8300. He said I could not get an oil change until ~10,000 miles. I said I would be close to that by the time of the appointment and that day was convenient for me, and he said they would charge me anyway. He then tried to pawn off the recall item on another dealership. When I told him if I would never speak to anyone at my job the way he was speaking to me (in such a rude and condescending manner), he asked what I did for a living. When I told him I am a childrens librarian, he told me, Then I should know better than anyone to read my contract. I called Honda of America and filed a formal complaint, but I am sure nothing will be done. AVOID THIS DEALERSHIP and buy from any other Houston/Galveston area Honda Dealership. As for me, I will pay for oil changes elsewhere and go to the Honda Dealer in Galveston, where I should have purchased my car.

patnredge

Nov 5, 2012

I am a 71 year old woman that had never purchased a car in my name before on credit and Clear Lake Honda helped me to get credit for a car for the first time. Chris helped me and was so kind and helpful. I can t say enough about how well the process went. In a few hours I was driving away with the perfect car for me. Can you imagine how wonderful it felt to me, for the first time at 71 to be able to purchase a car in my name on credit. I am from the old school where a woman didn t do things like this. What a great experience. I would recomend Clear Lake Honda to everyone and Chris was so helpful and really knows what he is doing. He was very kind and considerate.

snorthcutt

Nov 1, 2012

Great service! Very professional... bought my vehicle from this dealership and the salesperson (Eddie) was great. Have been back twice for oil changes and service staff is very professional. Ask for Troy if you have any service issues! He can take care of your needs!

JSCARRIO

Oct 18, 2012

1. Honda of Clear Lake would Not honor their own coupon for a new car deal. Harvey Bishop deliberately gathered a crowd could so he could yell at me in front of his staff. I ended up buying at McDavid Honda (a brand new CRV-EXL with Navi).2. I was having the oil changed on my wife's CRV. I watched from outside the bay. The other mechanics were using very foul language. My mechanic saw me and stopped the others from swearing. I thought it worthy of a compliment. I relayed the story to my service adviser. The service adviser wanted me to share my experience with the Service Manager. I went to share my compliment with the Service Manager and he verbally jumped all over me.He recalled when I complained to one of his service advisers. The service adviser sold my wife about $400 worth of unnecessary work (according to Honda's Service / Owner's manual). All that was requested was an oil change; the car had less that 20K miles and was less than 2 years old. When I proved, using Honda's own manual, that the work was uncalled for, the charges were removed. However, the Service Manager has held a grudge AND they even have DOCUMENTED IT. How petty!My experiences have ALL been NEGATIVE! I DO NOT RECOMMEND THEM FOR ANYTHING. The ONLY reason I go there is because I purchased a Lifetime Oil change from them."Dr. Will" is the only good thing about that dealership, in my opinion.

Nancy Kelley

Oct 9, 2012

I purchased my Odyssey in 2009. Each time I have had service, Eddie has been very friendly and accommodating. I feel that I can trust him and the service department to be truthful about what needs to be done and then do an excellent job in as fast a time as possible. Concerning price - naturally, everyone wishes the prices could be better.Sincerely,Nancy Kelley

ShariL

Oct 8, 2012

Went in for general check up. Found a recall on power steering and needed two motor mounts replaced. Needed work on passenger door also. Work was done very well and professionally. My service advisor, Eddie, is friendly and knowledgeable, I trust him to give good service and sound advice. I've used Honda Clear Lake for over five years and have never had a problem with their service department.

havkat

Sep 27, 2012

Trying again - my rating is not good, so I'm not sure this will be posted at all.John Eagle service department borders on fraud - not sure if I'm going to takelegal action !!The list is too numerous to post.One little item is having a headlight bulb replaced. Two hous laterand a recommended list of service totalling $ 2200.00 ! Obviously Ideclined everything and drove away with a bill of $47.50. My caris still driving wonderfull as of 9.27.2012.There is more if anybody is interested.

Porky

Sep 17, 2012

The customer service at this dealership is excellent. They are very friendly there also. They are very professional and knowlegeable oh their job. I would highly recommend this dealership to all my family and friends.

jennifertolon

Aug 30, 2012

The customer service was great! The employee (Eddie) that I worked with was very professional and considerate. He listened to my questions and concerns and answered with a solution. I will definite recommend others to this dealership, because I know they will be taken care of.

dchimera

Aug 24, 2012

I was able to call and get a same day appointment for service. Service completed with no problems. I was very satisfied with the service.

cpiecznski

Aug 13, 2012

I was stirred away from another area dealer by a friend . So I chose this dealer to make a repair on my Accord. It was the best choice I made. Wonderful service and Troy is a great person to work with. He went out of his way to help take care my AC issues. I will recommend this dealer for other Honda owners.

warren lepovitz

Aug 10, 2012

Was very satisfied with the work done on the car, but disappointed with the problem that occurred. Also the Maintenance manual does not agree with the length of time between service that the dealership recommends. Seem to me that that is a conflict that should be resolved.

k jaso

Jul 23, 2012

From the moment I walked in the door, the experience at the express service area was unbeatable. I was treated in a courteous and friendly manner, offered a loner car so that I did not have to wait and was on my way in less than 15 minutes. The service my car received from Tony and the crew was top notch and I was even treated to a free car wash which left my car looking like new. After several years of experiience with this dealershiop, for the best service on your vehicle I highly recommend Honda of Clear Lake.

vanwolb

Jul 21, 2012

With all these 5 star reviews it seems these people write their own reviews. My experience with the service department was horrible. There is an overall disinterest in helping customers. Having people wait around for no reason seems to be the slogan. I purchased my vehicle from this dealership and was pleased with the overall purchase. I spent two hours for the service department to tell me the check engine light was due to a gas cap leak. They told that they would need to keep my 2 week old car for a day to leak test the system. Because they did not have a loaner available I scheduled a time to come back when they would have one available. When i arrived they had me wait another 2 hours to rediagnose the gas cap error. I then was stuck into a civic which was dirty smelly and loud. I dropped the car off Tuesday morning and it was not ready until late Friday. When i arrived it took 20 minutes of waiting while no less than 5 employees milled about talking to each other for to finally go looking for Jason. I find him standing around with 3 garage guys shooting the breeze and he pointedly avoids me. I complain to Troy who says all the right words but could not care less. This will the last company car i purchase from these guys. I guess they dislike cash purchases.

preludeh22a4

Jul 19, 2012

I brought in my 2000 prelude because i was exsperincing multiple misfires on all cylinders i was at the point to were i was ganna sell the car if it couldnt be fixed. so as a last resort i took it to my local dealer and had them run a inspection on it within the next day they called me telling me exacly whats wrong and was working on my car as soon as i said yes they had my car in and out before i even had to go to work. im happy i took it to them car runs completly fine and i was able to get my inspection done on the spot ( was Driving on a inspection 2 months out . Thanks Eddie Guillory for helping me and answering all my questions on the spot whenever i needed.

dalen

Jul 5, 2012

Eddie Guillory is a great service provider and understands what a customer needs. He was able to answer on my questions and answered many even before I asked.

ajpfggf

Jul 2, 2012

I was expecting to wait 2-3 hours for my service, but was finished in a little over an hour in spite of the fact that I had work done that was not scheduled.

mschulz

Jun 30, 2012

I had complaints about some experiences with the service personnel which I took to the service manager, Glenn Gregory. He has gone out of his way to address these issues and cause me to feel confident in Honda of Clear Lake once again. I am comfortable knowing that if I have concerns in the future, Mr. Gregory will listen, investigate, and act.

T Avitts

Jun 30, 2012

Bought a new Odyssey (04) from this dealer and had it serviced here since. Eddie Guillory has been my service advisor of choice ever since I met him. He is always very professional, courteous, friendly, knowledgable, and prompt. On my last visit, I calledat11:45am took the car in and was out by 12:15! Great service!!

chudson

Jun 26, 2012

Once again Clear Lake Honda came to the rescue. Eddie Guillory and his service staff checked a slight noise in my steering column and it is now fixed and working great. It is always a pleasure to do business with the service department at Clear Lake Honda. We went for a test drive before I left to make sure all was well. Thank you Clear Lake Honda!

broncorivas

Jun 18, 2012

Eddie fit us in on a Friday afternoon for scheduled maintenance and got us out by closing. He took us on a test drive afterward to evaluate a possible problem and gave good advice on alternative resolutions. As always he was very courteous and conscientous.

mjmiles43

Jun 18, 2012

Service was great. I wish that the tech clould have diagnosed the problem without having to update softwate and then charging me for the update to help him do the job I took my car in for.

JAMES ALLEN

Jun 8, 2012

In '06 I bought a new Honda Ridgeline from Honda of Clear Lake and purchased an extended maintenance contract at that time. In all this time I have dealt with one Service Advisor, Orey Hebert. In over 50 years of driving, I have owned many cars and dealt with many service advisors, but have never been as pleased with any of them as I am with Mr. Hebert. He always goes the "extra mile" - taking time to listen and to explain what needs to be done . I really like my Honda and a large part of that is because of your service dept.Jim A.

susieq1080

Jun 7, 2012

I purchased a car from them in 2008 and feel like I was ripped off by this dealership.They added $2k to the sticker price of the car and made me sign a piece of paper from the manager, saying the car was a hot item and they are applying a surcharge. Well I am an idiot and signed it. Needless to say the car didn't get the mileage it was suppose to, according to them "I wasn't driving the car right", which I was not told there was a proper way to drive the vehicle upon purchasing and if I knew that I wouldn't have wanted the car. I've had regular oil changes there over the years and their work is ok at best, one instance they didn't put the under carriage back on properly and it fell down and pulled down some of my bumper with it while driving down the freeway. When I took it in for repair they charged me to fix the bumber and did a bad job as one of the clips were still broken, and I often had to "punch" the side of the bumper back in.So here I am 4 years later, and I traded the car in at a GREAT dealership this time. When I called Honda of Clear Lake for a refund of insurance that I had purchased the finance manager asked "why didn't you come back here to get a car?", I responded that I felt like they screwed me over on my last car and left me severely upside down. His response to that was "oh ok"!. Seriously??!! Horrible customer service is all I have to say.

chudson

Jun 1, 2012

I have a 2009 Honda Accord. The steering column needed to be replaced. The gentlemen at Clear Lake Honda contacted Honda and explained the situation and arranged to have my steering column replaced at no cost to me. The staff at Clear Lake Honda are always wonderful. I also purchased the lifetime oil change from this dealership - it is a very good deal. I would highly recommend this dealership to anyone! Their service after the sale is exceptional - even if you did not lease/purchase your Honda at Clear Lake Honda. I know from experience, because I leased my Honda from Gillman Nissan/Honda in Fort Bend. Gillman lost a customer forever (after my family purchased 4 cars from them) and Clear Lake Honda gained one.

Kim Fairbanks

May 29, 2012

Eddie was very professional and took care of the problem with my vehicle. The turn-around time was amazing. I really appreciated the friendly service and will be back whenever I need service again. Thanks.

kwlove

May 20, 2012

Very good service,Eddie was able to get me in on short notice the same day.No where but Honda of Clear Lake for all my service work.

harrysteven

May 6, 2012

Great service at Clear Lake Honda thanks to our service advisor Eddie Guillory! We bring all our three Hondas to him. Eddie is knowledgeable, honest, courteous and helpful. He takes the time to listen and check any area of concern we have and takes the trouble to explain. Weve dealt with many mechanics and service advisors over the years and he is one of the best. Thanks Honda!

lkrv

May 6, 2012

I took my CRV in for recall work. My only complaint is that the service advisor estimated that it would take 1 hr and 15 minutes and in reality it took about 2 hours and 15 minutes. If I had known it would take that long, I would have made arrangements for someone to pick me up so I wouldn't have to spend over 2 hours waiting at the dealership.

wlwsenior

Apr 29, 2012

Service was top notch from Orey Hebert, as always. He always seems to take personal care of my car whenever I bring it in to Clear Lake Honda.

Rlhawkins2005

Apr 28, 2012

We live in Clear Lake and used the internet to shop the price after we found the car we were looking for. All dealerships around would call and followup with us to see what they could do to earn your business. Well Clear Lake was very hands off and I thought that's great they are not getting aggressive to get the deal. So we proceeded to call our sales person to get the price and car we wanted. First I emailed all the specifics and did not hear anything from the sales person. A day went by and I thought well I will call, sales persons phone was turned off and left a message in the morning around 9 am. It was around 1:30 and I had not heard anything and so I called again and explained to the sales person we were ready to buy the car they had showed us. I asked if they had seen my email and they said no they don't even check email. Now I am getting mad, because if you do not check email do not put this on your card. So I thought I am really working hard to place my business with Honda Clear Lake and thought there were 2 other dealers David McDavid and Russell and Smith Honda that were trying to get my business. So I went to Russell and Smith and worked with Ali the Internet Manager. Ali was AWESOME. I have bought some cars, but I tell you what Ali made our experience pleasant and worth while. No Haggle, very friendly, and he knew EVERYTHING about the Honda Pilot, and explained all the features about the Pilot. He was great. Go Visit Russell & Smith. Looking at Dealerrater for the firs time no wonder they are Ranked #1. They know how to make the buying experience pleasant, informative, and they truly will do what it takes to earn your business.

rhandy

Apr 27, 2012

This is my 3rd or 4th Honda vehicle, three of which were purchased at Clear Lake. I ended up not liking the Ridgeline so, traded it for my new Pilot. I am very happy with the Pilot and have always been very satisfied with the service. It is excellent.

michelle lewis

Apr 22, 2012

The service department always shows the most professional courtesy, service and follow-up service when required. I will not take my Accord anywhere else, even for the yearly inspection. I trust they will make my service experience a total satisfactory experience.

hpdeleon

Apr 21, 2012

Orey Roberts is my service advisor. He is always helpful and courteous in my interactions with him. I appreciate having one person I can call and to whom I can speak when I need something for my vehicle. Please share with him my gratitude for the service he provides.

anilkhawaja

Apr 18, 2012

Troy treats customer like a family. I am very pleased with his service. He has worked my vehicle and know about my vehicle very well so I dont even need to explain in details. if something goes wrong.thank you,

rcringer

Apr 9, 2012

Mr. Guillory was very helpful, friendly, and knowledgeable. He fixed everything that was needed on my 2001 Honda CRV. I feel confident that it is in tip top shape for the road. Also, it was washed and detailed like new when I pick my car up.

man2012

Apr 4, 2012

They did not change oil when that was the reason I took the car includig routine maintenance. They are always trying to find things to do and charge for it. When we called them back about not changing the oil after we took the car home, they started questioning us instead of acknoledging their mistake. They tired to make it appear as if it was our fault. When I asked my husband to talk to the manager, who also intially tried to make it appear as if oil change is not part of routine maintenance, then asked us to go back (30 min drive to get to this dealership for us one way)and they would do it at quick lube change station.When I got there, whole new quetions started. I asked them to call the manager and ask him, but they would not do it. It was so aggravating. I had to start out all over again fending accusation that may be the oil did not need changing!!This past week our second car had oil llight get on when we were out of town and when we cheked, there was no oil at all. We had done oil change in december and prior to that in August 2011 in that car. We had to take it to oil changing place and no leak was found. Now I am wodering if those two times oil was really cahnged in this car at the this dealership or they just put the sticker. I will not take my cars back here and will not buy a new car at this dealership either.

hdt1412-shopping

Mar 31, 2012

I was very pleased to work with Orey and he explained the service procedures associated with maintaining the car in warranty and made my first visit a pleasant one. I intend to work with him as my Service Advisor in the future.The oil was changed as requested, the service was quick, and the car was appropriately maintained in a clean condition.

hamiltonhj

Mar 28, 2012

We have always received excellent service at this dealership. Eddie is always very professional, friendly and prompt.The facility is clean and the staff is friendly and helpful

infamousgomez

Mar 23, 2012

BUYER BEWARE!! I contacted Scott Campbell, internet sales manager at HONDA OF CLEAR LAKE. He offered to sell me a 2009 Honda Civic with 3k miles for $14000. I ran a carfax and the MILES HAD BEEN ROLLED BACK. When I informed him his reply was "It's still the cheapest car within 500 miles. Maybe I should look for a car with more miles"VIN #2HGFA16379H340576He said I should not drive there but lifeflight myself there for a deal that good. I think people need to lifeflight themselves away from Clear Lake Honda to avoid getting ripped off. Instead of apologizing and having concern he was rude, like it was myfault that my carfax showed the mileage changed approx 25k miles when Honda bought it back.I came to the dealer with credit approval from my credit union. I thought this place was reputable and I had faith of getting a quality car but I guess all car businesses are the same no matter where you go.

gulfcoast23

Mar 20, 2012

Took in Pilot for oil change. Purchased Pilot from this dealer. Discussed other recommended service with with service rep Joe Robinson. Very satisfied with his explanation/comments, had service work completed. All pricing explained. Work done quickly, no problems.

looking for dependable

Mar 19, 2012

Listing said any offer accepted, but refused to accept a lower cash offer on car with obvious engine issues. Wasted my time and effort.

chrissanchez

Mar 19, 2012

I received awesome service, customized to my vehicle. I purchased my Honda at Clear Lake and will definitely make my next purchase there since the staff and care they give to the customers is exceptional! Great job guys!!!

Trang_tt04

Mar 10, 2012

I just bought my new Civic Coupe with them today. It was a pleasant experience. I really enjoyed working with Doug Dahlstrand and his manager, Bennett Johnson. They have been helpful, straight forward and very cool with a demanding customer (like me, i know I am). Doug even made extra efforts to make all arrangements ahead of time to save my time at the dealership. I look forward to having the similar level of service at Customer Services later. Strongly recommend the team of Ben and Doug when you buy with Honda of Clear Lake.

tracyack0404

Mar 5, 2012

I have always had a pleasant experience with the service department. I have bought 1 new car from this dealership also and had a good experience back in 1999. The service department has either given me a loaner car or shuttled me home when needed. They communicate well also.

mayd

Mar 1, 2012

I had a great experience with Honda of Clear Lake and especially Eddie Guillory. Eddie was extremely professional, courtious and knowledgable. I have an older model (1999) civic which I brougt in for service. Eddie took great care of me beginning with my phone call to schedule service, through the entire process, until my vehicle was completed. My vehicle was thoroughly inspected, then Eddie sent me an e-mail with all the findings, explaination of service and an action plan to correct issues found. He then discussed the repairs needed with me over the phone, for which I agreed to, ordered the parts and alerted me via e-mail when the parts arrived. He arranged for me to have a loaner vehicle, which was greatly appreciated! On top of the great customer service, my vehicle was repaired correctly! I now have peace of mind, knowing that my vehicle is in tip-top-shape! Excellent customer service - I would recommend Honda of Clear Lake to everyone!

pleitner

Feb 28, 2012

Unscupulous behavior. Lying to get you in their business, misleading, no integrity or moral character. HTey lied abou t what they would pay us for a used vehicle to get us in the business, mislead us for 3 weeks, promised a price was good for 60 days. We went in to sell our deceased mother's car. THey Told us we had to have the title changed into my name to sell the car and then once we did and we went back ot the to close the deal. they told us they could only pay a much lower amount, in fact $2,500 less thatn wha they told us was good for 60 days. They are scam artists, liars, and can't be trusted. We lost 2 sales on the car because we had to wait on a title they told us had to be changed which in fact did not have to be done, according to the Brazoria County Title office. We have bought our last 3 cars here because of their sales person A.J., how is wonderful and delivers excellent customer service. He has integrity, good moral character and is honest. But due to the way we were treated we will never step foot in their dealership again and I will not recommend the dealer ever again as we have been doing for the last 7-8 years since our first visit.

SuzeW

Feb 27, 2012

Joe was very helpful. When the car could not be ready on time, he quickly arranged for a longer car. Thanks for making it a good experience.

icain119

Feb 20, 2012

Service was begun by the technician at the scheduled time and in a timely maner. Clean shop area. Great customer service from the service advisor.

duckiedavis

Feb 18, 2012

I always recieve excellent service when coming to Honda of Clear Lake. The staff are always helpful and I never feels as though i'm being taken advantage of. Great service at affordable pricing.

Valerie Horn

Feb 14, 2012

The service was polite, efficient,and done well. The oil change was completed in half an hour. There were problems that needed correcting. This was explained to me, and I gave approval. The corrections were made quickly,and efficiently. I appreciated the fact that they parked the car as close as possible so I didn't have to go far in the rain.

mike_madden

Feb 12, 2012

Awesome customer service. Quick oil change. I was in and out in 30min. Tony in the service dept is great! Very knowledgable and helpful. Thankfully I got the lifetime oil change with the purchase of my vehicle. So i dont have to deal with anyone else on my servicing of my vehicle. Thanks Tony!

vencesj89

Feb 7, 2012

This place left me in a miserable mood, it's dirty, dingy, and unprofessional offices make it feel subpar. It's staff is even worse. Kimberly finance basically lied to get me to go in just so I can speak to an arrogant and irritating salesman who would look at me like I was stupid. Don't go here and expect to be treated with respect.

famous2442

Feb 4, 2012

Eddy Guillory was very helpful and respectful to my wife and I he made sure we were as comfortable as possible and had us in and out immediately.

sbowyer

Feb 4, 2012

Sensitive to helping me get my car fixed and provided a loaner while it was being fixed. Great service from everyone at this dealership. I would recommend that you try them if you are not happy with another Honda dealer

damoseley

Jan 17, 2012

Eddie's extremely professional, courteous and helpful. My car needed major maintenance and had a recall issue that needed to be corrected. He's very thorough. The loaner was ready for me when I arrived and the work was completed in a timely manner.

jmmira

Jan 15, 2012

I was impressed with Jason's professionalism and keeping me updated with regards to the repair of my car. Iw will definitely ask for him at my next visit.

Fairness for all

Jan 12, 2012

Very arrogant & condescending mgrs esp towards women. They DO NOT DISCLOSE ALL THE FACTS and will try to steal your money at every turn, we were robbed of $399 & possibly more! BEWARE - ESP WOMEN!

A Ellis

Jan 9, 2012

Eddie Guillory is a conscientious and excellent service consultant. I love the detailed Personal Vehicle Printout sheet given out by Mr. Guillory. It offers a complete easy-to-read and understandable report that enabled me to make an educated decision for my vehicle's service needs. Thank You.

DDELEON

Jan 4, 2012

I have always received Excellent Service from Honda of Clear Lake! Everyone is so friendly and helpful. They always take their time to explain repairs and recommend any future repairs. Most people refuse to go to dealerships for repairs because of prices but with the staff at Clear Lake Honda they always offer coupons and other alternatives to save money. Service Staff like Honda of Clear Lake will always make me choose them over any other repair shop because of their professionalism and knowledge.

efrankli

Jan 3, 2012

I'm happy with the service I received at Clearlake Honda November 2011. I had an oil leak repaired on My Honda Accord 192,000 miles old. I had it repaired at two other shop and they were unsuccessful. Took it to Honda after two attempts Honda was able to successfully stop the bad leak. Thanks to Eddie Gillory for his professional assistance along the way. I'm one happy customer of Clearlake Honda.

dabellfore

Jan 2, 2012

Tony gave me great personal service - explaining all of the services that would be performed on my car and informing me of the need of a battery before proceeding with the change.

Edna Hamilton

Dec 27, 2011

I have always had positive experiences with Honda of Clearlake since I first stepped into their showroom in 2007. Each person from the salesman to the service person has been professional, knowledgable, and helpful. My last experience was the same. The last time I went in was for an oil change. Mr. Robinson told me I needed more extensive service done at 26,000 miles. The package was too expensive for my December budget so he told me the most necessary was the fluids change; the rest could be done a little later. This was so helpful and definetly good customer service. I really appreciated it.I hope this enough information to allow you to recognize my rating.Thank you,Edna Hamilton

MechEng

Dec 18, 2011

Review Summary:Service Visit (1) Mr. Troy Tuscana (Service Advisor) provided exemplary and excellent customer service; (2) the quality of the provided mechanical service (we had no electrical-related or other issues) proved to be excellent; (3) Our wait time for our vehicle was with Swiss precision accuracy.Review Long Text:? We were first-time customers at Honda of Clear Lake, and were interested in service at this location because it is the only Honda dealership that is located in close proximity to our residence and workplace. We did not purchase our 2005 Civic at this dealership. We required service that, although routine in nature, had a scope that extended beyond an express type service. ? Prior to scheduling our service, we did read and think about all of this dealership Service Reviews that are shown in the Google site (and elsewhere) for same ~ as is plainly evident, the nature of the Google reviews is both mixed and extreme ~ it seemed to us that these reviews were returned either as excellent or returned as very poor. I suppose that it may be simply a part of prudent human nature that the very poor reviews weighed more heavily with us, initially, than the excellent reviews ~ in any case, we found this discrepancy to be confusing and concerning. As such, we then elected to speak with some co-workers who drive Hondas and have previously taken their vehicles to Honda of Clear Lake for service. ? I have only been at my present employer for a matter of months and have not yet established a solid comfort level with most of my colleagues. The people that I had approached in this venue returned comments to me ranging from I hate that place (sic) to along-the-lines-of Youll have no problem there (sic). Again, a returned set of both mixed and extreme reviews.? Due to our new-comer status and unfamiliarity with the Houston metro area, and considering our present Holiday rush-rush schedule, we elected to go-through with what we felt was a coin toss and scheduled our service using the Honda of Clear Lake on-line scheduling service.? Our advice to the reader is to exercise caution when using this on-line feature ~ we had received several automated e-mail messages confirming our service appointment, which is a nice feature. However, (and reverting to prudent nature) I checked our on-line service status the day prior to our scheduled service and, some-way, some-how, our service was shown to be cancelled. Woops!all-of-a-sudden, our thoughts of scheduling our service at Honda of Clear Lake began racing back to the "negative reviews" that we earlier had read and had been told ofclosing our eyes to what we perceived as impending disaster, we contacted Honda of Clear Lake by telephone about our service scheduling, and then had our call immediately referred to Mr. Troy Tuscana, Service Advisor.? We explained our situation to Mr. Troy, and, without any drama and without any excuse making or using some slick-mannered spin on our situation, Mr. Troy, without any hesitation, honored our initial service appointment request and in the most-professional manner. Any customer cannot request or expect any better service in this regard ~ so, Mr. Troy was responsible for restoring our confidence and we subsequently elected to continue to move-forward.? Our presentation at Honda of Clear Lake Service Department, our meeting with Mr. Troy Tuscana, our service, and the timely return of our vehicle was a flawless experience.? The Cashier was friendly, professional and cute-as-a-button ~ I did not ask for her name (because my hovering wife carries a big stick with heranother story altogether), and would have liked to provide her with some credit here, so Ive obviously failed this Cashier and in that regard.? During our service waiting period, we had made eye-contact with various and sundry Honda of Clear Lake staff, and we were always greeted in a pleasant and hospitable manner. Free-of-charge coffee and hot chocolate were nice, and the washrooms were found to be kept spic-and-span and odor-free.? The reader will understand, then, that our review will return to Honda of Clear Lake Service Department an Excellent rating that is based upon our single experience there ~ we are now numbered as one of their customers returning a positive review. On the one hand, we absolutely do not intend to either implicitly or explicitly discredit any of the other preceding reviewers before us that have reported less-than-positive aspects about their service experience. On the other hand, the reader should know that we consider ourselves to be amongst the average customer population, with average service needs, and, save for the on-line Service scheduling hiccup, our experience was nothing short of perfect. We will be returning to Honda of Clear Lake for our future service.END - Review

abransco

Dec 5, 2011

Diagnosed the problem while I waited, ordered the part required, and scheduled the repair when the part arrived. Curteous and efficient. Follewd up with e-mails for status.

Bert Campbell

Dec 2, 2011

Mr. Guillary was friendly, knowledgeable about the services needed for my car and very helpful. He was accessible and retured calls immediately. He did an exceptional job reviewing the details of the service. I would recommend anyone to Mr. Guillory.

josephkattumattathil

Dec 2, 2011

Express Lube at Clear Lake Honda is an excellent place for friendly customer service with a smile.I will recommend this dealers service and sales .

rdelgado61

Nov 21, 2011

I came in for a scheduled oil change. There was no line and the service was very fast. The employees were friendly very friendly and helpful.

jchangl

Nov 16, 2011

The service was done quickly and met my expectations. Charlie was friendly and very responsive to my questions. He also kept me informed about the status of the service.

debrai

Nov 7, 2011

We had gone to another dealer ship Community Honda. It was a nightmare. Tony helped us get our vehicle to your service center and had it fixed in no time. He kept us up dated and was very helpful. Great Service.

eecarmona

Nov 7, 2011

Dealer website allows me to make service appointment on-line and reduces the time spent getting my car serviced. Once at the dealer, it is nice to sit back and enjoy drinking coffee while reading the Chronicle. The best thing, I trust the dealer mechanics are going to do a great job.

sdddekeyser

Oct 31, 2011

Everything was great he explained all the work they did in detail. The work was done in a timely manner and Eddie was prompt in letting me know that my car was ready. He is a great customer service oriented employee. Thank you Eddie!!!

mrclark

Oct 29, 2011

my honda ridgeline ,we bought new --it now has 100.000 miles on it and my wife is the soul driver of this vehicle--my wife is over 75 yrs young---i have been at eng. tech. at the johnson space center for over 40 yrs-----no a little bit about mechanical things----this vehical has had all routine maintance checks and has had no problems,which is why i think my wife can continune driving this vehical and myself feel she is safe and protected----all of the above was pointed out to troy ,and he seemed to be as concerned as i that everything was checked out and ready for the road, great job troy and thanks for your concern.

srbiebl

Oct 18, 2011

Customer service was great. Everything was explained in detail and was handled very profesionally. They catered to my son and I as we waited and the wait was shorter than expected. Would reccomend them to anyone needing to have their honda serviced.

billwarn

Sep 25, 2011

As always, great service - thanks to Orey Hebert. No surprises and everything is fixed correctly. Will definitely come back for service and to look at new cars.

louise8

Sep 23, 2011

Time for my 12-year-old Honda to have some serious repairs made.I used the dealer so I could schedule online, get a loaner vehicle,know they'd have needed diagnostic equipment, be done by mechanic trainedon Hondas, get Honda parts and have Honda company as a last resortif there were problems. I realized I wouldnt get the best price. The job was done well. The customer service person, Eddie Guilloy,was polite, helpful and gave me discounts. I was 100% satisfied.

jabaya

Aug 31, 2011

Was working back and forth with internet manager Will Hensel for a few weeks on a V6 Accord coupe and had settled on the only white one on their lot for which he quoted me by email a full out the door price. Made an appointment to see him but when I arrived, he was not available for one reason or another. I was then given Viresh Patel who was very helpful and courteous in test driving the vehicle with me. After test driving and going back in to finalize deal, ended up being told that price quoted was not correct since he (Will) did not factor in the dealer installed items. This infuriated me since I had printed even Will's email with full out the door price and thought that we were already past this and instead was faced with a price thousands more than expected. I left the dealership without negotiating one cent and with a very negative impression of Will Hensel in particular as he did not seem interested in honoring his own written price quote (dunno which is possibly worse, him not knowing full details about an item he is selling or him being deceptive in quoting one price just to get you in the door). I ended up buying a V6 Accord coupe instead from Gillman Honda at Fortbend whose folks know how to be upfront on pricing and how to treat customers. I will never come back to Honda Clear Lake and will make sure friends, colleagues and family know to stay clear of this dealer as well. Salesman Viresh was the only positive person I came in contact with and he in fact also called me a few days later to offer me the same unit at a lower price (but this was still above what was quoted to me by Will Hensel) to which I declined having already contacted Gillman Honda instead with an offer to buy there instead.

danbudy

Aug 1, 2011

I have not been able to buy any of my last four Honda vehicles from this dealer. They are always too high on price. The last time I tried to buy from them I was played in the usual salesman pitch. I had been by to look at cars several days earlier. The salesman called me back and said that if we would come down that evening and buy the car that he would "make it worth my time." He did not. He jerked us around and would not negotiate from invoice, kept saying "what do you want your payment to be" Would not meet any reasonable offer with a counter offer. We bought the car for invoice a few days later at Honda of lake jackson. The previous times we had tried to purchase a car at Honda of Clearlake we had left and bought at David McDavid, Ron Carter(used), and Honda of Kingwood. I would recommend any of these dealerships. I constantly get service from Honda of Clearlake, and buy parts from them. These sides of the business is excellent. If only the Retail part of the dealership would take a hint from their service department and not play games and refuse to make a reasonable deal.Dealing with Honda of Clearlake is a joke, and should only be used for entertainment purposes.Later, DB.

New5SpdOwner

Jul 9, 2011

I didn't end up purchasing a vehicle from this dealer but had such a good experience with Will Hensel in sales that I wanted to post about him. When I was researching info. and getting price quotes on the new car I wanted, he helped me not only more than any other dealer, but more than anyone I have ever done business with when shopping for a new car. The difference is that you can tell he actually enjoys helping people and is not just concerned with making a profit for himself. It would be a different world if more were like that!!! Highest recommendation indeed.

apierce

Jun 30, 2011

I drove 70 miles to purchase a used vechicle at this location because when I called Shawn was so helpful. When I finally got down there he helped us trade in my car and I got the suv I wanted. Our visit there was awesome. I would def. refer my friends to this dealership especially to Shawn. Thanks for all your helpApril Pierce

meaumie

Jun 30, 2011

Our sales consultant was Shawn Day and he was most helpful. There was a musty smell in the truck and Shawn made arrangements to have someone come to the dealership to take care of it. The man was there when I arrived and the problem was taken care of promptly. (Though the fix smelled almost as bad as the original odor. But in time got better.) So I give Shawn a 5. The reason for the 4 for quality of work is because perhaps the product to remove the smell could be a bit less strong.What I didn't enjoy was sitting through the spiel about the warranty. I had no intention of purchasing it and the poor guy had to go through the whole thing knowing that. It was a waste of both of our time. Reason for the 4 for overall experience.I had compared prices a bit and thought the price might have been a couple hundred more than it needed to be. And the on-line price was less. Thus the rating of 4. But the truck fit what I needed perfectly so I am happy with the purchase. I certainly would return to this dealership for a car or truck purchase in the future.

Rastx65

Jun 30, 2011

I went in thinking I am gstting my dream car and shawn wad attentative to my needs and made my dream come true. Thanks Hona of Clearlake. Your the best Shawn.

Soccercharlee

Jun 30, 2011

I gave them a great rating because I had a wonderful experience. I told them I had a limited budget and they were still very nice and worked with me to find something I would love and could afford. Shawn was very nice, and fast - I came in Saturday morning and drove my car away by lunch! An all around great experience, I will definitely shop there again.

carrilloa

Jun 29, 2011

Patrick was our salesman. He was very friendly and very eager to work with us and to tend to our needs. He made the sale very very smooth and easy..Will go back next time we need a new vehicle or a trade!

twise

Jun 29, 2011

Chris was very helpful and professional in helping my find just the right kind of car that I was looking for. They didn't have the color that I wanted so he helped me locate a CRV in another part of the state and had it shipped to the dealer ship. He was very knowledgeable about the different models.

txcc

Jun 29, 2011

I went to Honda of Clear Lake looking for a used car. I got exactly what I was looking for and feel very comfortable with the price. Shawn was really friendly and knowledgeable and I didn't feel pressured like I have experienced in the past with other dealers. I'm very satisfied with the whole process and love my car!

quimbychic

Jun 28, 2011

We actually revisited this dealership on a whim after visiting another Honda dealership in the area. After being treated poorly at the previous dealership, I was not in the mood to look at more cars. We were looking for a used certified Honda Accord. We didn't consider new because based on the other dealership, we thought it was out of our price range. As we were leaving we met Gustavo Osuna. He heard our complaints and concerns offered a new car. Gustavo was a limitless source of information about everything. We test drove a 2011 Accord and Gustavo knew the answer to every question I asked and it was a lot of questions. He was friendly, approachable and most importantly--not pushy. We didn't even plan on buying that day. After learning more about the special finance offer Honda had, we decided to go forward with purchasing the vehicle at the agreed price. I've heard that this dealership does not haggle--but they really didn't have to. They came down a bit on price, but compared to what the other guys were charging, it was a fair price. We found out that Gustavo had only been working there for two months and we were shocked. We made it a point to tell his manager and share our experience at David McDavid hours earlier. The difference was night and day. I didn't get Gustavo's manager, but he was friendly and approachable as well. He didn't try to hijack the sale like I have seen other managers do. When we met with Raheel in finance, it was after 9 pm. He showed no signs of being tired or frustrated. He didn't rush us at all. He answered all of our questions and was patient as we considered our options. That said, he was very efficient and knowledgeable.After our experience, I would definitely recommend this dealership. I am very happy with our purchase and our experience.

vanessa098

Jun 28, 2011

I was extremely satisfied by the way the whole dealer treated me. I was mostly impressed with my sales person Shawn Day, a extremely friendly, helpful, knowledgable and handsome young man. I really liked the way he did a presentation about the car, Honda Accord, which i bought. He didn't pressure me at any point and gave me ample time to make a decision to purchase the vehicle. I am sending all my friends there to work with Shawn Day.

Bkd8404

Jun 25, 2011

Very nice...did not presure me into anything... Listen to and cared about what my needs were! From this point on I will only buy from patrick!

Jennifer Jefferson

Jun 25, 2011

Mr. Monroe was a great salesman!! I've had my share of experiences with dealerships, and I must say that he was the best salesman I have encountered thus far!! Patrick was able to put me in that new Honda Accord that I wanted, and didn't think I could get at the price I was looking for. He was professional, friendly, and basically made me feel very comfortable and at ease. I do feel he was able to get me the best possible deal I could get!! There's no question that I'm referring friends & family to him...I'm sure I'll be back as well-awesome guy!:)

ahasty14

Jun 24, 2011

Patrick Monroe is a great salesman!!! I went in looking for a Honda CR-V and he had the perfect one for me. He helped negotiate on a trade-in price for my car and got me a great deal on a new CR-V.

Jacque_0409

Jun 24, 2011

Andrew Naylor helped with me negotiate a trade in value for my Honda Civic and pointed me into the right direction for a new car. He was very helpful through the whole shopping and purchasing process. What a gentleman! I would recommend this dealership to any friends or family in the future.

amandaghall

Jun 23, 2011

I came to Honda to look for a pre-owned car for my daughter. Shawn meet me outside with a very outgoing attitude and it made me very comfortable. I told him what i was looking for and he was able to show me what I wanted not everything else, and was able to work with me on the budget I am on. I would recomend him to all my friends and family who are looking in the future.

kflukinger

Jun 23, 2011

Shawn Day was awesome! He knows exactly what I am looking for in a car & called me as soon as it arrived. He's an honest & caring salesman & I highly recommend him to anyone looking for a new or used car! Thanks Shawn!

bcstelzer

Jun 22, 2011

My husband and I have purchased 4 cars from Honda of Clearlake. We have always received excellent service. Honda has met all of our needs and our sales person, Donny Slaughter, goes over and above in helping to satisfy us. We also receive excellent service from the service department. We are posting this review because we would like for Honda of Clearlake to be recognized and rated as an outstanding dealership.

courtneyd1129

Jun 22, 2011

I went to this dealership to look for a new car. I had never bought a Honda before so I didn't know much about them. But the employees were all very helpful, especially Christopher, who actually helped me buy my first honda. I've had the car for 2 months now and I love it! Great dealership! Christopher was a great salesman

nakia lucero

Jun 22, 2011

I want to thank the dealership and sales employee Shawn Day for not presuring me into buying a car but helping choose the car that was best for me. As well for the follow up call to see how I am enjoying my new car.Thank you,

toshaday

Jun 22, 2011

Shawn was very helpful and informative. He was very friendly. I always recommend him to every one who is looking for a new or used car.

txstateins

Jun 22, 2011

When I needed help finding a car, Shawn was so willing to go out of his way to help me find the one that fit my budget and one that was reliable. I had such an awesome experience, Shawn wasn't pushy at all, he gave me my options and let me make a very informed decision. Thank you, Shawn! I will be referring all of my friends, family and co-workers to you!!!

Johnster

Jun 21, 2011

Went to two other area dealerships.The sales staff didn't know the features of the vehicles very well.Donny knew the features of my new Accord backwards and forwards.They also had a vehicle in stock with the features that I wanted (V6 w/ 6 speed standard).Donny helped me program phone numbers into my built-in blue tooth.He has also followed up with me, staying in touch.The price was right, although we did negotiate a while, first.I knew what I could afford.This is the third car that I have bought from this dealership, in over 10 years.Since I'm a comparison shopper, I also always check out what other nearby dealerships have, also.

Syedkali

Jun 21, 2011

When I usually walk into dealerships like Gillman for example I feel like I'm driving to a home depot with my truck because that's when the labor workers start gathering around you saying pick me pick me. But at Honda clear lake Taaha Baig made me experience a whole different kind of sale, he was very knowledgeable on what he was selling me. The overall experience was very comfortable rather then rushing like most dealerships. So if you don't want to get ripped off and have a pleasant sale you have to visit these guys and ask for Taaha Baig.

dhenry22

Jun 20, 2011

We had a very nice experience with Donny. It's the person and not the company that makes the difference in nearly every business relationship or transaction. Thanks.

zomax59

Jun 20, 2011

Was looking at acar at a different dealership,was not treated well. Called Honda of Cleae Lake, and spoke to Scott Campbell, he made my experience GREAT. Would never go any where else.

jgentry128

Jun 18, 2011

We originally worked with Jeremy in used car sales. Robert, the used car sales manager was fantastic with making sure we as customers were happy. We came back the next day and worked with Big Al in used cars because Jeremy was not in. Al was awesome and worked very hard for us. We decided to go with a new car and absolutely love our choice which was a 2011 Honda Pilot. Reuben in finance was absolutely and exemplary employee. Our overall experience was wonderful with Honda of Clearlake we would definitely recommend it to a friend or family member.

operez917

Jun 18, 2011

I got to meet Mr. Gregg when we went to look for a car and he was very helpful and friendly. He made us feel very comfortable while we were there. Always with a smile Thanks Gregg

supremebuddy

Jun 18, 2011

Gregg always has a smile and works on securing you the best dea. There are no hidden costs with Gregg Garcia and he is more than willing to accommodate your every desire!

trinityismyroo

Jun 17, 2011

I found Shawn to be very helpful, friendly and knowledgable. He was extremely nice and not pushy at all in helping me find exactly what I wanted. I would recommend Shawn Day and Honda of Clear Lake to all my friends.

djejejdj

Jun 15, 2011

i was just looking at used cars and shawn came to help me out,,he seeemed to know alot about the cars and about the prices,,he was willing to help me look at as many as i needed..

jaylopez316

Jun 10, 2011

These guys are amazing! I honestly went in there just out of curiousity because I had been turned down so many times before and I was able to leave that same day in a car I had said I would always get!!! I'm not sure what type of "favors" they must have had to put in, but man am I so greatful to them. Geovanni promised me that I would not leave the store without getting a car and more importantly the one that I wanted. He didn't lie, I know it must have been tough, not only for me but for the guys as well. I would go back there in a heart beat, even if I lived a thousand miles away (which I orginally lived 8 hrs away before I moved for school). I would tell the world if I could that they needed to come to Honda of Clear Lake and speak with Geo!

bu_bomb420

Jun 7, 2011

Shortly after i got out of my car i was greeted. Ali was so helpful with all of my questions for being new. he even bought my kids somethings to drink and worked with me on the price of the accord i was looking at. if anyone ever goes to look at a new car make sure you ask for hime

crisboca

Jun 7, 2011

My car buying experience was very positive and pain free. I was able to purchase a car that was beautiful, dependable and practical all in one. This is rare. Mr. McBride walked me through the process and I am very grateful. Thank you.

RobRobel

Jun 7, 2011

Will Hensel answered many questions for me over the internet which eventually led to me choosing Clear Lake Honda for my new car purchase.

rgmyers5602

Jun 6, 2011

I bought a 3 year old Toyota Avalon from Larry and he was very professional, knowledgeable, and friendly. The whole transaction was a pleasure to complete and I have been very happy with the car and the price I paid for it. I don't live near, so I don't use any service from this dealer.

Builttospillftw

Jun 3, 2011

I was referred to Hondo of Clear Lake by my uncle. I wasn't sure what kind of car I was going to buy but Taaha helped me out quite a bit. He's really honest and he definitely didn't try to just "sell" me a car. He knew what he was talking about. I'm glad I went I wouldn't regret it. Taaha will definitely help you out.

dtajiran

Jun 3, 2011

Taaha is a great salesman! I came into the dealership just to have a look and ended up leaving with a car! He was very knowledgeable and very friendly. I am very thankful I got to work with him. He exceeded all my expectations and pointed me in a direction that I wanted to go. I wasn't completely sure if I was going to be able to afford the car but he gave me a great price! I'll never go to another salesman again!

funkymonkey23

Jun 3, 2011

Best dealership experience I've ever had. Taaha knows what customer service really is. He followed up like he said he would and did his best to make sure everything was completed in a timely and professional manner. I recommend him to anyone interested in buying a car.

havistar

Jun 3, 2011

Best experience I've ever had with a dealership. Very friendly and really knows his stuff to be able to assist me in my first car ever. He was able to give me a good price and estimate for my financial needs. I am very pleased and will be back in the future.

Iden87

Jun 3, 2011

Taaha knew exactly what he was talking about. very knowledgeable on his work and great customer service skills. This nice young gentleman showed me around many cars and helped me decide on what vehicle will best suit me and my lifestyle. I dont think ill be going to another dealer besides Tahaa.

iftigto

Jun 3, 2011

awsome guy, i always ask for him. Nice guy who sold me a 2009 honda accord lx. I shopped around and everything but the price just was not right else where. He told me that he could help me and he did so i have gone back to him and just bought another car

jennly

Jun 3, 2011

I bought a car from Taaha and he was extremely helpful. Also, on top of that he was very respectful and understanding. Some employees at other dealerships seemed like they kept trying to rush us and I wasn't very fond of that. On the other hand, Taaha was patient and made sure the car was right for me.

mirmir49

Jun 3, 2011

Was looking for a new car, a friend told me about Hondo of Clear Lake, so I decided to check it out. The dealership was really nice, the staff seemed very friendly. Before even walking into the dealership, i was approached by a salesman. My salesman was Mr.Baig, he was not only helpful and courteous but very knowledgable about cars. At first i did not really know what i wanted, but after going through a few test drives and getting a run-down of the various features of the car, i walked out with a brand new car. I honestly did not expect it to go so well, but Mr. Baig was very professional and friendly enough to give me his time to show me to which car best suited me. I definitley recommend this dealership, not just because of the nice cars but the kind and friendly staff. Thank you.

mmikki1017

Jun 3, 2011

Great experience, the salesman was very helpful through the entire process of my car purchase. He would accommodate all of my needs rather than trying to sell me the more expensive car. I think the customer service alone from him would be reason enough for me to purchase my second car at the same dealer.

premani786

Jun 3, 2011

When was I was dealing with Taaha he was very attentive to me and my needs. Once I told him, what I wanted in the ride, he showed me exactly what I needed. Easy to deal with, very friendly. He did not try to take advantage of me just because I didnt know about cars. He explained me in details of how each packaged work and what would be best for my daily needs and will also help me protect myself while I am on the road. I would reccomend him a 100 times over.

rashedm89

Jun 3, 2011

This dealership provided outstanding service to me when I was looking to purchase a vehicle. Not only did they have a good lineup of cars but they also provided outstanding customer service. The person that helped me was Mr. Taaha Baig, and I greatly appreciate the time that he took in helping me to find the right car for me. I have referred my friends to him so that he could help them find the perfect car for them.

AJWAD

Jun 2, 2011

HE WAS VERY HELPFUL WITH MY NEEDS. WENT OUT OF HIS WAY TO MEET MY EXPECTATIONS. MY FIANCE IS LOOKING FOR ANOTHER CAR SO IM GOING TO COME WITH AND GET THE SAME CAR!! I LOVE THE CAR IT RUNS AWESOME JUST AS I WAS TOLD AND THE PERFORMANCE IS GREAT! DEFINITELY GOING TO RECOMMEND TAAHA.

akidwai1234

Jun 2, 2011

I went into Honda not knowing anything about cars, all I knew is that I wanted a new car. When I went in, a Mr.Taaha Baig showed me many different options and helped me find the right car for me. I looked at all different types of Honda until I found the right one. Mr.Taaha was very patient and gave me the best deal. Id definitely recommend Mr.Taaha to anyone who is looking for the best deal and a reliable salesman.

areeves1

Jun 2, 2011

Mr. Adrian Reeves3300 Cummins Street apt 2337Houston, Texas 77027I'm writing to give a big thank you to my salesperson Jeremy DelaRosa. Let me begin by saying that I've purchased several cars in my life and it's not my favorite thing to do. On June 1, 2011 I visited Honda of Clearlake and purchased a 2008 Jetta. Jeremy was extremely professional, but most of all he listened carefully to what I said and he EXECUTED FLAWLESSLY! Jeremy made my car purchase an extremely pleasant one and I truly appreciate his efforts. Jeremy did what I know sales is all about, which is building relationships with his customers. Thank you Jeremy, you represent Honda of Clearlake well.Adrian ReevesA very satisfied customer!

H-SYED12

Jun 2, 2011

My father was looking for a brand new car and i recommended him to honda knowing how great Mr. Taaha Baig is and we came before closing time and showed my father the car he understood he would like as his choice. The next day we came closed up the deal and he gave it to us for a great price and explained all the features to the family in detail and mentioned we could call him anytime if we had any questions or concerns. My father has loved the car and recommended that this was the best dealership compared to other car dealerships and Mr. Taaha Baig was the right man to talk to.

Khuramb

Jun 2, 2011

Very helpful. He got me everything I asked for. He made my purchase very easy and enjoyable. Highly recommend this dealership and ask for Taaha when you stop in.He helped me pick out the right car and showed me all the features. I got a great deal on my new Honda. I highly recommend him to anyone.

baba1234

Jun 1, 2011

I entered the dealership expecting to walk out with a brand new Honda, guess what I did! Experience was great, why? Everything was done on time, there was not much negotiating going on (Good thing), they approved me of what I was looking into the range of for a new car. very friendly environment, was greeted and properly helped, asked a lot of questions, got great answers back, I knew he knew what he was talking about by the way he answered the questions without hesitation! One of the best dealerships i've been to so far, will def recommend everyone to go. I will see Mr baig, again for my wifes car!

MyAccord

Jun 1, 2011

Taaha was an exceptional salesman. He made my purchase very easy and enjoyable. Highly recommend this dealership and ask for Taaha when you stop in. Best salesman i have ever dealt with! He helped me pick out the right car and showed me all the features and benefits of owning a honda. If you are a local and in the market for a new vehicle dont hesitate to call or go in and ask for Mr. Taaha Baig.

driverinhouston

May 31, 2011

My husband's car was totaled by another driver, so we were forced to find a replacement. We were sure that we would not be able to buy a new Pilot, but Geovanni and Honda of Clear Lake gave us such a great deal that it just did not make sense to buy a used one. I worked with Geovanni over the phone and only met him on the day when my car was ready for pick up. He was very clear throughout the whole process - negotiating the deal, ordering the vehicle, informing us of when the car would arrive to the dealership, adding the roof rack accessory, letting us know when the car would be ready for pickup. We always knew what was going on. He was a pleasure to meet and the deal just could not be beat. Geovanni turned an unfortunate experience into one with a positive final outcome. We would recommend him without reservation. THANKS GEOVANNI!!!

toly ferrer

May 30, 2011

visit last week to clear deep lake and got on atendidda by geo suarez excellent seller, was kind enough to Mostar d model car that I liked the options that had equal to ayudadrme with financing and paperwork for my car. q I recommend deep and has excellent staff and geo as a seller.

Dayumfool2

May 28, 2011

I was looking for a new vehicle...stopped into Honda of Clear Lake and was greeted by salesperson Patrick Monroe. He was not only helpful but courteous and very knowledgeable. Nice showroom too! I will be coming back soon and highly recommend Honda-CL and Patrick to all my friends.

KJHW

May 27, 2011

Jordan Lerbs is a friendly, knowledgeable salesman. He takes a low key approach which I really liked. He gave me the time I needed to look at all of the models and to make my selection. I would recommend Jordan Lerbs to other friends and/or family who are looking to buy a Honda.

aschackor

May 26, 2011

I was very impressed with the knowledge and service that our salesman gave us. He was friendly and very professional in his approach when we entered the dealership and guided us carefully through the entire process. I love my car and will definitely return to Honda CLear Lake. Great experience- especially since I was dreading the purchase of another car :)Thank you!

happywithhonda99

May 26, 2011

I was skeptical of purchasing a new car, but after I met Jordan he quickly put me at ease. He helped me find the perfect car and for a great price. I am quite stubborn I can admit and he was extremely patient with me. He helped me test drive several cars until I found the one I liked. I would recommend Jordan and Honda Clear Lake to anyone on the market for a new car.**Extremely satisfied customer**

ktsbrown

May 26, 2011

This being my first new car purchase, I was a little nervous however I was quickly put at ease. Jordan was knowledgeable and polite, he turned car buying into a very pleasant experience and the decision was much easier to make with his assistance. I would definitely return when our family needs a new vehicle.

mastergolfer

May 26, 2011

Honda Clear Lake took very good care of us when we purchased our car recently. Jordan Lerbs was great to deal with. He treated us respectfully and listened to our needs. He matched us with a great vehicle. He love the car and have a new place to go for careful service.

TexasCutee5

May 25, 2011

My husband bought a care about 2 months ago at this dealership and the service was great and the place was clean.They didn't make us feel that our children were unwelcomed either which was great.The car salesman Shawn was very informed of all the vehicles in the used department which made it easier for us.Overall a great experience.

mlinde1

May 24, 2011

My experience in service has always been excellent. Required work is explained in detail and is always completed professionally and on time. Carlos Herrera is one of the reasons I returned to Honda of Clear Lake to buy a new car. Samir in Fleet sales is the other reason I bought a second new Honda from this dealer. He is fair, professional and a pleasure to deal with.

peanut11

May 24, 2011

We had been to several dealerships before stopping at Honda of Clear Lake. Immediately we noticed the difference. When we got there we were greeted by one of the salesman, Patrick, who sat down with us before we even went to look at cars. He asked us many questions to determine which vehicle was right for us. When he showed us a car it was the one that matched are needs the best and we did not spend time looking at things that were not important to us. I felt like he was not just trying to sell me something but cared about our situation, needs, and budget. The entire process went very smoothly and was much less stressful then the other dealerships made it seem. No hassles and good people. I would recommend Patrick and Honda of Clear Lake to all of my friends.

Photizo.youth

May 24, 2011

Shawn was the most awesome salesman. He was very professionl, got my mother a fantastic deal on her car and I highly recommend him! She knew she wanted a Honda and which model. He found exactly what she wanted in the color she wanted, with the accessories she wanted. The price was right. It was quite possibly the most pleasureable car buying experience I've encounterd!

syhaught

May 24, 2011

I came in looking for an economical car, and Mr. Monroe did a thorough checklist of the items I wanted that came standard on the vehicle all the way down to colors I wanted. We checked out some used cars as well. He is an awesome salesman!! Go check him out!!

Domingob

May 23, 2011

Excellent customer care, excellent service, Excellent prices,A Very Organized place, I recommend this seller and this dealer to everyone, 100% professional service.This seller does not wasted your time at the moment to make bussiness with you.100 points from my side.

hondadiva

May 23, 2011

Patrick Monroe was very courteous and helpful. He took the time to answer all of my questions and concerns. I have owned Honda's for the last past 9 years and it is the only car I will ever buy. Just want to thank Patrick and Honda of Clear Lake for all of their help over the years! Keep up the good work!

jairen97

May 23, 2011

When I first arrived at the dealership I was greeted by a great salesman by the name of Shawn Day. It was pleasant to deal with someone who was very knowledgeable about Honda. Mr. Day had every answer to all my questions and it was truly great visit. I will continue to drive Honda and will gladly recommend this dealership to all my friends who might be needing a car in their future. Thanks again for helping!

kman08

May 23, 2011

Had a really good purchase at Honda of Clear Lake. Wonderful and polite sales staff.They all seem to be really happy. I got the Oil Changes for life which is a good thing to have since the price of oil Changes daily. Overall was happy with my salesman, Patrick Monroe

Letishahale

May 23, 2011

I had a very good car buying experience. My sales guy was very knowlegeable and helpful! Honda of Clear Lake has an awesome staff. I will recommend anyone that I know that is looking to purchase a car to go to Clear Lake Honda...Thank you! I love my car and so does everyone else!!!

mascara

May 23, 2011

Overall we had a great experience at honda clear lake, especially with our sales consultant Geovanni Suarez he exceeded our expectations he was super friendly, had great knowledge about the products and was very clear. In general the deal went through really smoothly and within a reasonable amount of time. We will come back as soon as we need a new vehicle in the family and we will recommend honda clear lake to everybody we know.

mcarney4139

May 23, 2011

Shawn is a wonderful salesman and from now on I will only buy cars from him! I have never met a more honest and polite salesman! He answered every question I had and did not beat around the bush. I would most definitely recommend him as a salesman! Thanks so much!

pancha21

May 23, 2011

Mr. Day help me get information I needed to decide what kind of vehicle I should consider as far as price, gas and etc.He was wonderful, he was nice and all around an informative person. He help narrow down my search of what I want.Because of his patience I was able to better understand what I want.

Rainemargoliner

May 23, 2011

I recently went to Honda Clear Lake to purchase a new vehicle. My experience was great, everyone was very friendly. Shawn is an amazing salesman and very professional! He explained everything so I could understand and told me all of my option such as safety features, financing,gas mileage and additional options. I will definately come back for my future vehicle needs.

rajasaji

May 23, 2011

Dear Sir/Madem . I was at your loctation last week . and i find some of good cars and i will be back next week to buy one of car which i realy liked,I realy like your service and sales man was realy helpful. Hope c u next week.I will cal and make apointment before i come. i hope i will c seme sales man

ali_ali63

May 22, 2011

I was there to buy a Car.Soon I get there I met Najeeb I told him what I am lookinghe showed me all car to see if i like any of them But I was looking cash car for my son for only $ 6000.00.And I was looking Toyota Corolla.I was very happy with him and his service.I told him I will come back next week to see if you any car in my range.

ct203

May 21, 2011

Patrick Monroe is a great Salesman. He really knows his product. Not that Honda does not sell its self, but he really makes sure that you are aware of all the safety and standard features that Honda offers. I have purchased three cars from him and will continue to as long as he is there.

tmsems86

May 19, 2011

Carlos Herrera has been my main contact in the Service Department since buying my Accord from Honda of Clear Lake in 2006. Friendly and knowledgeable with strong customer service skills he has kept me informed of any/all issues with both of my cars and is a trusted resource. Carlos is an excellent asset to Honda of Clear Lake.Joanilys Perez is a welcomed site at the cashier desk. Friendly and always smiling, she's a great resource for the dealership.

gary-1

May 13, 2011

I have been a customer since purchase of my first Honda, a 2006 CRV. My first experience with working with Bennett. The sales process was straight forward and comfortable. Since 2006, Orey is Honda of Clear Lake to me. Every issue I have had has been addressed with integrity and fairness. When Orey has been out, Glenn has always been there to guide me.

chudson

May 11, 2011

I have nothing but praise for the Service department at Honda of Clear Lake. Everyone is very friendly. You are greeted when you get there, offered refreshments and the work is done quickly and efficiently. I am currently leasing a Honda Accord. The Honda was not leased from Honda Clear Lake however the service department treats you just like they would any of their very own customers. They are great! I would like to say that I have never purchased a vehicle at Honda Clear Lake, but if the sales department is anything like the service department it should be a good experience.

karlahcooley

May 9, 2011

From the time I submitted my credit app I had nothing but a positive experience. Shawn Day was the person I chose to deal with and he was Great! He really went above and beyond to make sure that I was able to get into a car and he made the whole experience easy for me. I have already recommended my Friends and Family to this dealership and let them know what a positive experience I had. I will def. remember you all when it's time to purchase another vehicle. Thank you,Karlah

saintchristofor

May 1, 2011

I went to this dealership looking for a deal on 2 used vehicles, an accord and a civic. I expected to receive a good price because I was buying 2. The dealership does have a large selection of used vehicles which made it easier to find the ones with the criteria I wanted. After selecting the vehicles, test driving, thoroughly examining the carfax,and a little negotiating we agreed on a price that would work for both of us. I was also using voucher/grants for 2 used vehicles that I was replacing by buying the 2 new ones. The staff was knowledgeable about the program I was using and they did all of the necessary paperwork with ease. After closing I left with both vehicles having a detailed cleaning and a full tank of gas. The staff were professional and I had an overall good experience.

jjsoria77

Apr 30, 2011

I am very upset with the way that this dealerships conducts business. I saw a vehicle listed on line through Auto Trader. The vehicle was a 2004 Honda Crv listed at $8,994. I called the dealer ship and tried to speak to the online sales manager Tuan Van Le who listed the vehcile. I was never able to speak to him. I ended up speaking with a salesman who names I do not recall and he verified that the vehicle was still there and also verified the listed price. I drove about 30 minutes to the location and spoke with a salesman named Big Al and told him that I wanted to purchase the vehicle. I test drove the vehicle and when I came back I was told by by Big Al that there was a typo and that the vehicle is $11,995. I was furious because I had a feeling something like this would happen. I went to speak to the internet sales manager Tuan Van Le who was very rude. He showed me the Clear Lake of Honda dealership web site that stated best price over $8,994 would be considered. Tuan Van Le had went to the page and added the wording. I still had the Auto Trader site page open on my phone from the night before. The Auto Trader clearly stated the price was $8,994. Tuan Van Le kept telling me why was I switching things around. As i kept questing him he had nothing to say and asked me to leave several times. It took all the faith of god for me not to reach across the desk a slap his slant eyes straight. The guy was very rude and disrespectful. I strongly recommend that you avoid this dealership if all possible. Good luck on finding a vehicle!!!

ZlataGrenoble

Apr 30, 2011

The work done is fine and seemed to be executed as we agreed on when I brought in the car for service. I also had the impression that the contact person was knowledgable about the status of the car and could promptly inform me about the type of the maintenance that neeeded to be done and also include additional requests and concerns from my part. The service and the opportunity to obtain a loaner car and return when suitable for me was excellent. Also, I appreciated the timely feedback on the repair process.

itkhan

Apr 19, 2011

I went to buy used honda accord lx 2009. The sales person was ok but the sales manager (most likely his name is Donny Slaughter) was very rude. They were asking around $18400.00 +TTL and asked my about my price. I liked the car but i cannot go over $16000.00 but I offered them $16500.00 drive out and signed a paper with that price. The sales person went to talked to the manager and after a while the manager came with that paper teared in two piece and talked to me very rudely and said i am giving them disrespectful price and they will not sell the car on that price. As a customer i have every right to say the price i believe is reasonable for me. If they cannot match the price they can just simple say that nicely and could offer me some other car in that price range. instead of that, that so called manager behaved rudely. This kind of behavior is not acceptable at all. I will never go back to this dealer again. Very Very bad customer service.

jeremysliu

Jan 7, 2011

This is the WORST dealership you can run into. All they cared about is your money. Once they sale the car to you, they treat you like sh*t!!! When I bought my car, there is a problem with the windshield. They promised to fix the windowsheild within a week. After I purchased the car, I called them SIX times to ask them to fix my car and everyttime they said they will call me back but they NEVER did. Finally, I get a confirmation from them after I called them the SEVEN TIME. And it took them forever to fix my car.The people were soooo rude after they sold the car to you. The sales person who sold the car to me wont even say hi when i brought my car to fix.

sean huitt

Jan 3, 2011

Scott Campbell is a liar. For 3 weeks tried to buy a used car from him. All I got was the run around.Then the day before I am heading to the dealership to purchase the car i wanted, I called and found out they sold it to someone else. Guess I am glad I didn't waste my gas on them. Scott Campbell and Honda of Clear Lake can KISS MY BUTT! People, if you are smart you would shop somewhere else. I hope your sales tatics put you out business!

Jenams1

Dec 31, 2010

These people in the finance department are extremely rude! They are not helpful at all and they do not explain anything at all! I would NOT recommend these people to anyone! If you try and call them you never get a call back. It took me over a month to receive my signing paperwork on my car and when I went in to ask about my paperwork after a month they said that they had sent it out the day before I actually signed the papers. The people in the finance department are ridiculous! NEVER WILL I EVER GO BACK AND BUY A CAR FROM THEM! I have had my car over 6 months and still have no received all of my refunds that I did the first week of having my car.THEY ARE HORRIBLE!

mbwaters

Dec 30, 2010

My wife and I went to just test drive a Honda, and she was very taken with one of the Honda CRVs. We met with Sam, and he was very knowledgeable, and worked with us to see that we received a very reasonable deal. Raheel was the person who we dealt with to set up the loan and sign all of the papers. He was very thorough and efficient, and made it as painless as possible.I would highly recommend both of these individuals and the dealership in general. About as pleasant and hassle free as buying a new car can be.

risker4638

Dec 22, 2010

INCREDIBLY DECEPTIVE BUSINESS PRACTICES!!!! DO NOT TRUST ANY INITIAL INFORMATION YOU RECEIVE!!!On 3 occasions over a 2 day period I was told I was completely pre-approved, even given amount I was pre-approved for. Upon arrival to complete purchase, I was told that since I had an existing loan on a vehicle, they could not approve the purchase!I drove 35 miles for nothing! They obviously knew the sale would not be completed since they had already run a credit report on me and could obviously see the existing car loan! Why would they have someone go to make the purchase when they knew it would not occur? A total waste of time for me and the dealership employees!!!DEALERSHIP NOT RECOMMENDED UNDER ANY CIRCUMSTANCES!!!!!

ccwilliams12

Dec 13, 2010

This is the 2nd time we have tried to buy a vehicle from this location. We have purchased 4 vehicles in the last 4 years but NONE have been from them. Both times we came in, they were rude. The Salesman Hata this time was actually helpful and nice. But the salesmanager Bennett was rude and totally unprofessional by making comments about "loving open and shut deals and being able to sale the car I wanted to 10 other people at HIS price...and was I being difficult due to other bad experiences??" He also laughed at us and continued talking about us as we were leaving. Then the GM asked us to come back and when we agreed the same salesmanager tried talking to us again and when we asked to speak to someone else...Bennett got offended and told us to leave his dealership and to never return and walked us out and opened the door. --We left and went to David Mcdavid and within 10 minutes made the same deal for the car we wanted minus the extra $500 Clear Lake Honda wanted to charge us for some ad-ons we didn't want called"dots" (we still don't know what these things were) I wouldn't buy a car from them now even if they paid US to. Their ego gets in the way of doing business. I feel sorry for the saleman that works there.

d.brantley1563

Sep 13, 2010

I had a great experience this morning. I was half asleep and when I walked in the service dept to get my oil changed, (free oil changes for the life of my car) I was startled by a friendly face with my service order and a pen saying "Good morning Ms. B*******, I just need to sign here and we'll get you started." I was very pleased and 40 min later I was on my way back home! Thanks guys for the good work! Always very professional and courteous!

marimax

Aug 3, 2010

I took my car in for routine maintenance and had never been to this Honda dealership before. I was expecting the same old, same old in service. The time involved in getting to a dealership early to drop off and take time off work to pick up and planning a day with no car is typically inconvenient and no fun. I was VERY pleasantly surprised to find that Honda of Clear Lake had a free loaner car for me! It took just mere minutes to get checked in and on the road to work in my loaner. My service coordinator, Carlos, was incredibly courteous and did an outstanding job keeping me up to date on the progress of my service. Although they had to keep my car overnight due to unexpected wear on belts and hoses, I never felt inconvenienced or taken advantage of. They were extremely accommodating about finishing my car in plenty of time for me to pick it up without my having to leave work early or rush to get to Honda before they closed. I travel all over the city for work and will always be sure my future maintenance coordinates with work appointments in Clear Lake so I can bring my car back here. I have also told many of my excellent experience there.

LadyV1209

Aug 2, 2010

I went to this dealership to purchase a new/used vehicle. The price on the WINDOW STICKER was $20,999 for a 2007 Nissan Murano on the used lot. I was told that this was what I would pay but then after a "bait & switch" of the paperwork I paid $24,400 + $2000 for some BS extended warranty that I didn't even want. When my husband called them on it they denied everything. This dealership is a joke and all I got was ROYALLY SCREWED. I got a vehicle that they lied to me about just about everything to do with!

CL Honda is a joke

Jul 30, 2010

My 2008 Honda has defective paint and should be under warranty but they are trying to tell me the paint is cracking because of rain?? Yes, you heard it, don't let your car get rained on. I called American Honda because I simply wanted a second opinion and they told me the car was looked at by people who did not look at my car. In fact they were not even at the dealership when we were there. The dealership lied to the investigator to keep from repainting the hood of a civic. They are crooks!!!!

kmf99w

Jul 29, 2010

i been working with greg and twine in used cars...i had the worst experience. u can imagen..i tryed to get a truck.they told me i was approved.so they gave us the truck, we drove the truck for about a week. then we gat a phone call from greg the sale person. that i need to returned the truck cause. they said the bank did not approved me. so my husband returned the truck on the next day. it was sunday 07/25. i spoke to twine about my down payment he said they will returned my money first thing monday morning 07/26/10..when i call thursday 07/29/10 he say they forgat...what a service you guy suck..or it that how u guys mgr. treat cust.SUCK. SUCK. SUCK...IF I WOULD HAVE THE POWER YOU GUYS WOULD NOT BE OPEN...AND I GAT A BETTER TRUCK FROM CHAMPION FOR MORE MONEY $19000.00..YOUR LOST

thatboyt

Jul 28, 2010

Nothing but professional grade A+ liars!!! My salesperson was not the issue what so ever. It was the person named El Holguin who called me up the day before saying I was approved for a used vehicle. So I nicely drove through an hour an a half worth of traffic just to pick out an vehicle. When i got there all the sale people greeted us when we came in. Ok cool, nice customer service. Our sales person seemed kind of nervous but also new. No problem. The problem was when I filled out the application it was a complete different story. They said they couldnt help me I needed a co-signer and so. No when good o'l El Holguin talked to me, she told me everything was good from my end just come on down and pick a car. So i asked to speak to El Holguin and guess who decided not to see me. Same as when I ask to speak to the general manager, they decided not to go get him. Now from this experiance with Honda Of Clear Lake, I recommend no one to even bother giving them business. I really had to turn the other cheek, just to make my way out of there. Professional Liars and cons!!!!

cmo3840

May 29, 2010

We have purchased several vehicles from this dealership and will continue to do so. Every person that we have dealt with there has been highly professional, friendly and knowledgeable. They are all good men and a pleasure to deal with. We highly reccommend them to our friends and anyone that we hear talking about purchasing a vehicle either new or used. To us, going anywhere else is not near as good. There service department is excellent and efficient as well. This is all around our favorite dealership and no, we are not related to anyone there. They make you feel like part of their family. We would rate them a BIG 10!!!!!!!!!!!!!!

force100

May 15, 2010

I chose this dealership only because this was the closest one to my house, boy was this a bad move on my part. At first I thought they really wanted to help, they talked a good game about customer service and price but it was all for show. I did my research with other cars but chose Honda for their quality. I am in the military and so is my son for whom I purchased this car. They gave me there best price of $20,000.00 and told them I needed to keep looking. I am a USAA member and found that they have a dealership program for its members even if you dont finance through them. Gillman Honda was going to sell me the same car for $18,500.00, but they are 25 miles away from my house. I took this price, with the verified e-mail, back to Honda of Clear Lake and told them if they would match this price I would purchase the car the next day, Will and Ruben talked it over with the person that approves the deals and said it could be done so I told Ruben to expect me in the morning. Fully expecting to drive away with my new car, I had my neighbor drop me off before he went to work. I have had some bad experiences buying a car before but this was by far the worst. From the moment I stepped foot in the dealership that day it was bad. Nobody knew I was coming in, nobody I had dealt with was around and It took them 30 minutes to get me help and the deal we came up with was out the window because they said no one had written it down, so I walked away. Halfway home the manager called me and told me that could make the deal but I told him I was walking home and not about to walk back so he sent Will Hensel to get me. I thought everything would be ok after that, but it was only the beginning. The finance guy I had been dealing with, Ruben Flores, did not come in that day and nobody knew when he was going to show up so they pawn me off on another person. I did not get his card and I do not remember his name and believe me I wish I did. He was a very friendly guy when I sat down and we chatted a bit before we got down to business but after he tried to sell me an extended warranty and I turned it down his demeanor changed, gone was the helpful attitude and friendly smile. Before I knew it a flurry of paperwork started flying about on his desk ready for my signature, it felt like he just wanted to get it over with. Turns out they did a bait and switch on me and overcharged me $2000.00 on the price of the vehicle which I did not find out until later after it was too late and the vehicle was mine. I fully expected to pay for tax, title and license fees but this was over and above these fees. This was the most disorganized dealership I have been in. I have more if you need it, and believe me it is not good! If you want more please contact me.

ecunningham814

Apr 24, 2010

I have visited numerous car dealerships in the last 8 years, and whether or not I purchased a vehicle or just browsed and asked questions, I have NEVER had as awesome an experience as I did at Honda of Clear Lake. From the time we walked in the door, my husband and I felt like guests rather than "customers" whom the employees we worked with just wanted to get money out of. Every question we asked, and even some questions we didn't ask, were answered in detail, and we were pleased with every aspect of the interaction. I have already begun recommending this dealer to people, and will continue to speak highly of them anytime the opportunity arises. Thank you!

hanzdoc

Apr 18, 2010

Great service and very friendly prople, personal and pressure free. Went above and beyond to find the car I wanted. Great prices. Manager was very supportive. Location is very convenient. Got best price on my car (fully loaded)! Would recommend to family and friends

MrDunk

Mar 22, 2010

I was very pleased with my service visit. The moment I stepped out of my car, I was greeted warmly by several employees. Once they knew my name, I was always referred to by my name. I liked being assigned to one particular service representative. Having large signs with employees' names on them is really a very nice tough. I wish all of my previous car service experiences had been like this. Keep up the good work!My only suggestion is to install wifi in the service waiting area.

jontiger21

Mar 16, 2010

I was helped by a Carlos who was incredibly rude right off the bat. He demeaned me when I asked him simple questions about what was making a noise in my car and followed it up with an actual laugh-as if I was the biggest idiot in the world. I have never been treated so poorly in my entire life and will never recommend this dealership again. He should have been fired on the spot for his treatment of a long time loyal Honda customer and it is sad b/c I used to think this was a good place of business. AVOID CARLOS AT ALL COSTS, HE IS A HORRIBLE HUMAN BEING!!!!!!

nguyenpd

Mar 7, 2010

The absolute WORST car buying experience ever! Everyone I dealt with such as the salesman, sales managers, finance director, general manager, and owner were either incompetent, rude, dishonest, or unethical.-According to the dealership's website, there was a black Civic and a metallic Civic in stock. We asked for the metallic, but the salesman claimed it was sold. However, up to one month later, the internet sales manager was insisting that the metallic one was still on the lot!-The salesman didn't even bother to call and tell us that the metallic one was sold. He surprised us with this news when we got to the dealership, and he even said that he's been getting the black one ready for us to take home.-The car was not cleaned or prepared at all. All of the smudges in the car during the test drive were still there, and the low pressure light was still on.-From the very beginning, I told the salesman that I would do no financing. I told him that I needed a car with a $23,000 drive out price because I had $20,000 cash and $3,000 govt. voucher. The black Civic was on sale on the website for $24,900 drive out, and the salesman kept offering it to us for $24,000. Finally a week later he agreed to $23,000. He wrote on the offer sheet "$23,000 drive out", I signed it, did the rest of the paperwork with the finance person, and I gave the finance guy $20,000 in cashier's checks and the $3,000 voucher. He thanked me, and took the car.Three weeks later, the dealership calls and says that there's a discrepancy in the papers. I met with the finance director at the dealership. Basically, they screwed up the paperwork. Instead of making the numbers come out to $23,000 drive out, it came out to $26,000 drive out. It was obviously a mistake because the offer sheet clearly said $23,000 drive out, but he didn't care.-I offered to settle the deal for $1,000. The finance director said yes, and that the general manager approved it. However, when I went to the dealership, they said no!-I called the general manager personally, and he was incredibly rude. He was not apologetic at all. In the end, he did agree to the $1,000 because he was "tired of dealing with this". -I also called the owner, but he never responded. I guess they really don't care about their customers.Don't go anywhere near this dealership!

goalemeli

Mar 3, 2010

My name is Gracie and I am a happy owner of two honda accords I just purchased. My salesmand was GREAT! Raj made my buying experience a great one. I always feared of walking into a car dealership because you get attacked by the salesmen. The customer service and dedication that Raj took with our purchase was amazing. I had been thinking of buying since November of last year, that is when I walked into the Honda of Clear Lake dealership and met Raj. I visited other dealerships while Raj was on Vacation. I came back to Raj in February of 2010 simply because he exceeded my expectations in buying two new 2010 Honda vehicles. I am pleased with my purchae and I need to say, THANK YOU VERY MUCH RAJ......... YOU ROCK!!!

CANDY35

Feb 24, 2010

II WAS SATISFIED WITH THE CAR I LOOKED AT. MY SON HELPED ME . THE SALESPERSON AND MANAGER WERE VERY FRIENDLY AND HELPFUL. WHEN I DROVE THE CAR FOR A TEST DRIVE, I FELT SECURE AND TOLD MY SON THIS WAS THE CAR I WANTED. THE SALES PERSON EXPLAINED EVERYTHING ABOUT THE CAR TO ME, SHOWING ME HOW EVERYTHING WORKED. SINCE I AM UP IN AGE THIS WAS VERY HELPFUL. THE STAFF AT HONDA OF CLEARLAKE WERE VERY NICE TO DEAL WITH. IF I EVER NEED ANOTHER CAR, OR FRIENDS OR FAMILY NEED A CAR I WILL RECOMMEND HONDA OF CLEARLAKE.

goalemeli

Feb 23, 2010

I had an execellent experience at Clear Lake honda. The Customer service I received from my salesman, Raj Chauhan was phenomenal. I so wish all sales people could be like him. He didn't waste my time and he didn't tell me just what I wanted to hear to get me behing the wheel. He was honest and very professional.I am so satistied with my purchase of two new 2010 Honda Vehicles. I will definately reconmend Honda of Clear Lake and I will say, please let Raj Chauman take care of you.

bryanownzu

Feb 20, 2010

This dealership and the salesman Raj were very nice and straight forward. Raj was very helpful and straight to the point. I truly believe I was given a fair price and excellent service. I will definatly recommend this dealership and salesman to friends and family. The experience was very enjoyable.

jrsmith

Feb 15, 2010

I have a 2002 Honda Civic and came in for service. The staff I dealt with was extremely helpful and made it an overall good experience. Went in thinking there was going to be a very costly expense and was relieved when I was told it was going to be much less than I anticipated.

leonotk

Feb 10, 2010

Unfortunately Honda of Clear Lake has made the new car experience a stressful one. I've had to return my new CR-V 6 times since I bought it 6 weeks ago for the same few minor problems and it is still not fixed right. I've yet to experience a "new" car. Both the Service and Sales departments are disinterested. They don't see why I'm unhappy about having to bring the car back over and over to let them try again.

mcole1

Feb 5, 2010

There is a Honda Service Center closer to my home, but I drive further to Clear Lake Honda because Chris Miller always treats me politely, fairly and I know that my car will be in good hands. He's a great customer service role model. As long as he is there, I don't mind driving the extra distance. Very courteous staff all around but Mr. Miller gets 5 stars! I highly recommend this Honda Dealer because they have the best service dept. hands down.

enorris4

Feb 1, 2010

This is our 17th Honda, bought from 5 different Honda dealers. Milo Gordon Honda in Lawton, Ok. Howdy Honda in Austin, Honda of Midland, Baytown Honda and Clear Lake Honda. This is the 4th Honda (3 new, 1 used) we have bought from Will Hensel at Clear Lake Honda. As Honda dealers go, Clear Lake Honda is a fine dealership. We shop there because of Will Hensel. If Will Hensel wasn't there we probably wouldn't drive there from Baytown to buy a car.

geotheperson

Jan 30, 2010

Everyone was very friendly and polite. The dealership was business-like, but low-key and I felt very relaxed. My needs were challenging and they employed several different ways to make it work for me. I was a solid Honda fan before and now I am a solid Honda of Clear Lake fan. I love my new CR-V!

Marcus Schmuck

Jan 28, 2010

What can I say?? The best experience ever purchasing our new car! Thank you Honda of Clearlake for making the purchase so easy. A DREAM COME TRUE!!!! Please if you ever have the time & your looking to buy an automobile, go see the Dr. at Clearlake Honda. DR.WILL HENSEL GOES THE EXTRA MILE!!! What an amazing man!!! What an amazing staff for allowing him to work the way he does!!! The customer service the best ever & we have purchased a number of automobile's. Quality of work...?? I'm a soon to be college grad. in the automotive industry. The quality of work just blew us away!!! It was like Dr. Hensel engineered the car!!! Very educated & has no problem taking as much time to educate the buyer as needed. Friendliness..? I didn't want to leave!!! Serious!!! It felt like we were at home!! Price!!?? How many time's can you walk into a dealership & know for a fact you are getting ONE HOT DEAL??? Let's face buying an automobile take's doing your homework if you care anything about finding the right car, finding out what you can afford, finding the TRUTH!!! Like I said no haggle or hassle's, the best price up front.!! Honda of Clearlake, we thank you so much for treating us like we mattered!! GOD IS GOOD!!!! ;') Marcus S.

silveeroak

Jan 21, 2010

I have had multiple cars from this dealership. I have never had a bad experience. I have dealt with several people over the years and everyone is always extremely friendly. I would, and have, recommended this dealership to family and friends. One family member even drove all the way in from Oklahoma to purchase a van from the dealership. I am sure I will continue to get cars from this dealership and I will continue to comment on my positive experiences and recommend Clearlake Honda to others.

uptown34

Jan 19, 2010

Awesome experience!! The entire process of buying a car was made so easy for us. The staff was very friendly, helpful and willing to go out of their way to make sure all our needs were met. Not only that, when we arrived to pick up the car, which was a present for my daughter, we were met with a giant bow on the car and balloons everywhere!! What a great memory for her and for us! I cannot say enough about the experience. Thank you, thank you!!!

addodd

Jan 18, 2010

Tom and his team went the extra mile for us at a difficult time following my daughter's accident. He is a stand up guy who does what he says and even delivered the car to our house. A+++

Gbean

Jan 18, 2010

I was in need of a newer vehicle to go back and forth to work. My commute is 120 miles everyday. We had received calls from the dealership about trading in my wife's 2007 Ridgeline with 33,000 miles, that we bought at Honda of Clear Lake, so we decided to pay a visit and see what we could get done. I took my 2005 Accord(bought used elsewhere) with 80,000 miles on it and my wife drove her Ridgeline to the dealership. We first met with Calvin and he introduced us to Chris. I'm glad Chris was a patient man! Between my accounting questions and my wife being an expert "question asker", we had him tied up for some time. After the normal dealing on the trade-ins and new car price, we arrived at a deal that made us very happy. My wife got her a new Ridgeline and I purchased a Civic Hybrid. My wife's note is lower and the small increase in my note will be more than paid for by the gas savings on the Hybrid. I've been buying autos for more than 30 years and this had to be one of the more pleasant dealings I have had. They shot straight with me and didn't play games. My wife has also taken advantage of their oil change for life plan and it was worked great. She takes it in and they go over the entire vehicle to make sure everything is in good working order. I will now be a part of that same plan. Let me also say that Ruben Flores in the Finance department took good care of us. He explained everything and was able to get us a good interest rate comparable to what we had found through our credit union. I give the dealership a thumbs up and look forward to future dealings. P.S.: They even had to put up with us chasing our 19 month old grandson all over the dealership. Thanks for the free video game in the waiting area! It's a life saver!

hlramm

Jan 14, 2010

Stopped in to have the oil changed in my 2005 Subaru Baja (my wife owns a Honda CRV, 2007--we have all of our a maintenance work done at Honda of Clear Lake). While my truck was up in the air the Tech noticed signs of an oil leak on the automatic transmission. I asked him to please check it out. He checked the ATF level and found it to be 1&1/2 quarts low. He put the truck back up in the air and began checking connections related to the transmission oil. He found a loose clamp on an ATF-fluid transfer line and tightened it back up. I had had the transmission serviced at a Subaru dealer six week prior and apparently they didn't tightened up the hose clamp sufficiently when they were finishing the service. If the tech hadn't of been going the extra mile and checking for other problems while doing the oil change then I could have lost my transmission. I've gone to HCL for the past 14 years and always gotten great service and fair prices (on some of the big jobs I've gotten estimates at other locations and HCL prices were competative 95% of the time).

iajanjua

Oct 18, 2009

I bought two vehicle in past two months. Excellent people. I had couple issues but got resolved nicely. I bought one Honda CRV 2009 then a honda civic 2009. Manager Johnson, Hasan, Rubin's service was excellent. Every time I been there found to have them very helpful.Ijaz Ahmed

sugarstevie

Aug 23, 2009

Just relating a pretty bad experience. Tried to take advantage of cash-for-clunkers and was told "TxDOT told us to shut it down early." Not sure what TxDOT, a state highway maintenance agency, has to do with the federal cash-for-clunkers program. These guys employ all the nasty tactics we've come to dread: good salesman - bad sales manager, adding lots of fees that completely undermine the agreed upon price, wear-down tactics, etc. I thought most of these tactics had died years ago, but they are alive and well at this dealership. Plus they lie. When I called them on it, the sales manager just threw out his hands and said so long. So long indeed, my friend. We drove down to Sand Dollar Honda in Galveston and had a great experience -- no hassles and they honored the cash-for-clunkers trade-in. I would not recommend Honda of Clear Lake to anyone.

maltboy1

Jul 21, 2009

This review is for the Service Department at Honda of Clear Lake.How to make $1125 an hour (legally but not ethically)I took my 2005 Accord to Honda of Clear Lake after the check engine light came on. I usually do not take my vehicles to the dealership for non-warranty work, but because most check engine lights are caused by a malfunction in the emission control system I thought the repair might be covered under Honda's emission control extended warranty (Honda warranties MOST emission control components for 70,000 miles). The service rep told me it would cost $96 for them to diagnose the problem and tell me what was needed. Fifteen minutes after I handed the guy my keys he came and told me that an oxygen sensor had failed, and the repair was not covered by warranty. Before I tell you how much he quoted to do the repair, let me tell you what happened after I turned him down. I purchased the oxygen sensor from the parts counter at the Honda dealership for $68. For those of you who are unfamiliar with cars, the oxygen sensor screws into the exhaust system and looks sort of like a spark plug with a long wire coming out the top end. The wire has a male connector that plugs into a female receptacle on the car. To replace the sensor I had to disconnect the battery, jack up the car, disconnect the sensor plug, unscrew the old sensor, screw in the new sensor, reconnect the plug, lower the car, and reconnect the battery. This took exactly 12 minutes.Honda of Clear Lake quoted me $293 to do this repair. This would not have included the $96 fee for the 15 minutes of diagnostic work I had already approved. So I ended up saving $225 for a 12 minute repair. This comes out to $1125 an hour! Not a bad wage for a Wall Street lawyer, much less a Honda mechanic. When I confronted the service rep about this he said they go by a book that tells them how many hours they should charge for a particular repair. According to the book, this was a two hour job.Moral of the story NEVER EVER go to this dealership for non-warranty work, unless you like paying 3-5 times what a job is worth because of their grossly over-inflated labor charges. It is a little known fact that new car dealerships make 80-90 percent of their profit from repairs, and with business practices like Ive described above, its easy to see why. I wish I could give Honda of Clear Lake ZERO stars.There are a few honest and reliable shops out there, but they are few and far between. I can recommend two without hesitation. Stuehrk Automotive, located next to Chabuca's in Webster, and Benson's on Highway 3 in Webster.

CUSTOMCHOPPER

Jul 16, 2009

THIS PLACE IS A SCAM. i RECIEVED A PRE-APPROVED LETTER AND DROVE FROM THE WOODLANDS TO THERE. NOT ONLY ARE THE SALES PEOPLE RUDE THEY ARE PROFESSIONAL LIARS. I AM IN SALES MYSELF AND WOULD NEVER TREAT A DOG THE WAY I WAS TREATED. THE PER-APPROVED LETTER WAS AS WORTHLESS AS THE PAPER I PRINTED IT ON. THIS DEALERSHIP NEEDS TO BE CLOSED DOWN. I WOULD NOT EVEN REFER THIS PLACE TO MY WORST ENEMY. STAY AWAY FROM THIS PLACE AT ALL COST.

DCAMACHO0890

Jun 4, 2009

MY WIFE AND I WENT TO PURCHASE A PRE OWNED HONDA ACCORD. HONDA OF CLEARLAKE HAD A VERY GOOD SELECTION OF PRE OWNED HONDAS. THE SALES MGRS AND THE SALES PERSON BILLY BELL VERY CORDIAL AND HELPFUL. I WOULD RECOMMEND THIS DEALERSHIP TO MY FREINDS AND FAMILY.

tjmetz513

Jun 3, 2009

My first intention was to put in a request into Ellington Fieldto have your company put off-limits for service members in the Houstonand surrounding areas. But, I have decided to give your employee anopportunity to apologize for his lack of professionalism first. I shouldget no less than a formal apology from your employee. This is the worst,I have ever been disrespected in my life. I do not know what kind ofcustomers Mr. Frank Kelske has dealt with in the past. But, I am not anycustomer that is going to tolerate such immaturity issues and such foullanguage toward customers when a sale goes wrong. If, he can do it tome. He is capable of doing this to any customer that comes into yourbusiness. He is lucky, I am a Christian man and that I am turning theother cheek. I have served this country proudly in the United StatesArmy for 21 years protecting our people and this great nation. I have tomuch going for myself and will not lower my standards to such a person. Your employee Frank Kelske on a phone conversation.Mr. Kelske called me a faggot and told me that my brother-in-law bitchedup on his sale. He did entirely to much work in helping us. And, we donot need to come back to his dealership. His aggrevation came from merequesting my $100 back on the initial insurance payment. Which we didnot receive a receipt showing the deposit. Only a paper stating the carwas insured to go off your lot.I was at your used car department on the 30th helping mybrother-in-law on purchasing a used vehicle.Supposedly,we had a pre-approval and did not need a co-signatureprior to coming there. We picked out a car and Mr. Kelske did noteven let us drive the vehicle. Orignially, Mr. Kelske stated; he was ata 18% interest by himself. He would get a lower interest rate if headded his mother onto the loan. This information was incorrect. Once inthe finance office, the interest rate was showing 22%. Your financeofficer realized their was going to be a problem. Your finance officernoticed that we were being mislead prior to coming into his office.When, I asked them to step out for a minute. So, I can discuss thesituation and the sale with my brother in law. I needed to call his mother andaddress the high interest rate and if she wanted to continue with theloan. My mother-in-law was skeptical and did not want to sign thepapers. Mr. Kelske was persistent on pushing the sale to a close. Notknowing what the final disposition would be with his mother.Later that day my mother-in-law called the used car sales manager Dario.Dario stated; "no problem bring the car back in to our business." Italked with Dario yesterday prior to talking with Mr. Kelske on thephone. Dario did not see a problem with me getting the $100 back fromMr. Kelske for the insurance. Mr. Kelske was determined on keeping my insurance money. And, Iam assuming the way it looks pocketing the money for his own benefit.Why else would he be so aggressive on keeping the money that wassupposed to go toward his car insurance.

Flagg

May 23, 2009

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johnma2424

May 3, 2009

I went in to buy a new 2009 Honda accord at 9am last monday and i was out of there by 11am with no problems the people there are great and very helpful and knowledgeable.they knew what i wanted and didnt give me the run around.once again thanks to Honda of Clear Lake!

Jendawn1

Apr 1, 2009

I have never had such a horrible car buying experience in my life. After being completely humiliated by the first salesman I talked to (Jerry), I asked for another one. Jerry actually said to me, beggars cannot be choosers. I know my credit issues but that was not necessary. It was rude and demeaning. I had to voluntarily surrender my house a few years ago. He had no idea why that happened or what I have been through. Anyway, I bought a used 2009 vehicle on March 12, 2009 -or so I thought. The finance guy (Ahmad) said it was mine. He lied to my face several times when I asked him if the deal was done. He said yes that he was just trying to get me a better finance rate. That was a lie! I signed all the paper work, they told me the interest rate and when my payments were due. I drove it for 9 days thinking it was mine. I even had the windows tinted. I got a phone call from the sales manager Tuan Le saying they needed to see me in person because the deal was never done. They gave me some excuse about a customer interview but that was a lie too. The deal was never done so I had to return the car. Also, the second salesman (Gerald) said the vehicle had a 100,000 mile warranty on it. That was not true either. It only had a 36,000 mile bumper to bumper warranty. It did have 100,000 miles on the power train. He neglected to accurately break it down. They strung me along until last night March 31st. All the sudden they wanted a $2000.00 down payment. When we worked out the initial deal there was never a mention of a down payment. They are liars and will scam you so be careful. I will not be in this credit situation forever and I will NEVER step foot in that dealership again. I even wrote letters to the General Manager and the Managing Partner and never heard from them, not even an apology for their rude salesman. Avoid this place!

MICHELE

Sep 23, 2008

THIS PLACE WAS A SCAM!!!!PLEASE GO TO ANY CAR DEALER OTHER THAN THIS ONE!!!!THEY ARE TRYING TO SELL FLOOD CARS FROM THE HURRICANE!!THE OWNER WHO IS TOM IS A SCAMMER!!!!HE WILL GO TO JAIL ABOUT THIS SOON!!!HE IS A MAN WHO DOES NOT CARE ABOUT RIPING PEOPLE OFF EVEN THREE EMPLOYES THERE TOLD US THE SAME THING THAT HE DOES NOT CARE LONG AS WE ARE SELLING CARS!!!

w1nwin

Jul 21, 2008

Initially went to this place because of a nice price quote over the phone and I told them I have a good price from another dealer. Over the phone the guy said no problem he could beat it. They called me several times over the weekend to try to get me to come in. I came in and surprise, no car at that price. Just another tactic to get you into their dealership. I had a solid deal at another dealership which was just $600 under their lowest price, which they said they could beat over the phone by $600. So in total they wanted to sell me a car $1200 over a quote they gave me.Such a waste of my time. Avoid, just for being so dishonest.

tesareski

Jul 24, 2007

Took the car in to get the seat belt retractor fixed- they sent a surge through the electrical system that fried the dash and broke the harmonic balancer after keeping the car for a month. We had to call them to find out the seatbelt had finally been fixed and as we drove off the lot we noticed the dash. We turned around and they said they would fix it. A week after that we called to find out where they were and they said the car was old and the dash was bound to go out sometime so they weren't going to fix it. The car is my only transportation to work. We have called the General Manager of the dealership twice and received no return call. DO NOT TAKE YOU CAR TO THIS DEALERSHIP!!!!

gallahad2000

Oct 11, 2006

Do not give this place a deposit on a car. Suddenly you'll find yourself paying for additions that you did not request. They tried to charge my mother $400 for window tint, $1500 for a warrenty, $600 for a "vehicle protection package". When she voiced frustrations about the added expenses they told her that she could leave anytime she liked but she wasn't getting her deposit back. Avoid this place like the plague. David McDavid is a couple miles away and alot more friendly and alot better experiance overall

JimmyEv

Jul 31, 2006

The techs here don't know how to change a light bulb, literally. I went in and asked them to change the odometer bulb. They ran a 'diagnostic'($90) that revealed the 'odometer assembly' needed to be replaced for $500. Trouble is there isn't an 'odometer assembly' in a 2004 Element, it's an integral part of the instrumentation cluster. After I explained this to Carlos,he calls back, says it's the instrumentation cluster that needs to be replaced, but it has to be sent out for programming after they receive it (another $200). Problem with that is it's not programmable. He also explained there aren't any 'odometer bulbs,' just thousands of little 'pixels' that light-up the odometer. I said forget it, got the car back, went to AutoZone, picked up $3 bulbs and replaced them myself in under 15 minutes. Funny thing is, I had to remove the entire instrument cluster to replace the bulbs. And they were going to charge $300 for 10 minutes of labor. If they can't change light bulbs, what can they do?