Used Cars for Sale at Honda of Frontenac in Saint Louis, MO

Jennifer Gamma

Apr 1, 2016

We have leased our last 5 vehicles from Honda of Frontenac and that is largely due to our dealings with Nick Johnston! The most recent were for both of our sons and he took the time to personally show them everything on their new Civic! He is professional and always on top of every detail making the experience a pleasant one every time! I highly recommend him as well as everyone at the Frontenac location!!

ab

Mar 18, 2016

Nick J. exceeded my expectations with great service and a stress-free purchase experience. I am delighted with my new car and everything about it!

Honda Buyer

Mar 16, 2016

Salesperson Nick Johnston made my car purchasing experience a pleasant one. A bit rushed through financing but Randall Caldwell credited me for a mistake made.

Honda Owner

Mar 9, 2016

WARNING - UNETHICAL AND ILLEGAL TACTICS ARE THE NORM AT HONDA FRONTENACThe HONDA FRONTENAC Service Department has a few unethical service writers and mechanics, who work together try to drive up the customer's bill, perhaps for bonus money and other incentives. One time I brought my Honda Accord in to check out the frontend after hitting a pot hole. The service writer told me that it had done serious damage to the front left wheel that would cost about $1,200.00 to fix. I asked to talk to the mechanic, who told me the same thing, but he added a slick "see how the wheel moves when I turn it, trick. These two guys gave off a lot of deceptive nonverbal leaks. I took the car to another shop and they told me that all I needed was an alignment. There was NO other damage, which was also later verified by and ETHICAL Honda dealership. The car ran great after the alignment, and I have never had a problem with the fake mystery damage on the frontend. Another time when I took my Honda to Honda Frontenac, I requested that one service be done, simply replace the splashguard engine cover that is easy to install...and often gets damaged, due to the fact that Hondas sit so low. I was told that it would be done in an hour, but 90 minutes later, still no car. There slick service writer said that they had changed the oil (which I had not asked for). They also took my car apart - everything from cabin filters to brake pads, etc. - looking for things they could do to drive up the bill. They NEVER did put on the splash guard cover, because they were too busy trying to drive up the bill. I was upset, but even more so when the shady, uncaring service writer tried to assure me that it was not my fault...and it was not his fault. What a crock. This jerk did not give a damn about anything, except that I objected to his ruse to drive up the bill. He had the interpersonal skills of a street con, with an attitude.For the record, I have talked to many other Honda owners, who USED to take their cars to Honda Frontenac, but now refuse to go neat the place. Many of them experienced the Honda Frontenac con, where their service department "Accidently" changed their oil and/or lost the customer's service order that clearly stated what the customer wanted when they came in. Many, many customers have heard the same ruse, "Oh, we changed your oil and filter by mistake, but there will be no charge," scam, followed by, "we found a few things that need repair." It's a tired, old hustler scam, where the dealer provides a free inexpensive service, by mistake - "wink, wink" - and the customer feels compelled to let them do a lot of other costly and profitable work, most of which the customer did not come in for. Many of the Honda owners that used to take their car to Honda Frontenac, now take their business elsewhere. None of us will ever do business with these crooked slugs, again, including the purchase of new or used cars from this soiled dealership.These unethical tactics in the Honda Frontenac service department have been going on for well over a year, and are still taking place. Give this place a big miss if you value working with HONEST service writers and mechanics. However, if you know any investigative journalists or friends working at consumer fraud or other regulatory agencies, give them a Hot Tip about bringing a car to Honda Frontenac, so they can document the illegal and unethical tactics being carried out by some of the employees. This dealership deserves all the bad press and fines they can get.You have to figure that the owner and managers have to know about this. They have gotten many complaints. Perhaps, it is the management that is encouraging these sordid tactics in an effort to drive up profits. As this disreputable dealership continues to drive off legitimate customers, expect that the illegal and unethical tactics and pressure will increase - especially against those, who the service writer deem to be easy marks - elderly customers, women, busy businessmen, etc. - in an effort to make up for lost revenues.

Raj

Mar 7, 2016

Let me start by giving a little premise. I drove down to St. Louis with a couple friends (all of us are of South Asian descent) from Atlanta with a thought of buying the car the same day as we come into St. Louis. I wanted a 2016 Honda CRV Ex as it has all the features I liked and I already performed all my research online. I made an appointment and first went to Mungenast Honda and the service was horrible (we waited 20 min before someone came and talked; not even offered a glass of water). It went to the extent that the manager during our negotiations with dealer came down and slammed his card on the table and asked us to buy a used car. Indirectly asking us to leave! I was appalled by this as no one deserves this kind of a treatment (buy a car or not). We then went to Honda of Frontenac and we met our super car dealer/clown Dennis Burkholder. Dennis explained the features of the car really well and told me frankly what I needed and didn't need and worked with me on the price of the car. Dennis made it my most pleasant experience in buying a car. I then went to the finance department and we agreed on an interest rate that was fair to both parties. I am very happy with my purchase as it was my first new car. Also, who can beat free car washes! The Honda of Frontenac people are trained in dealing with diversity and they are very pleasant to talk to. I highly recommend this place to buy a car.

honda888

Feb 27, 2016

Hello,I recently bought a VW beetle from this dealership that honestly had a great price. My wife still checks prices around town and still didn't come close to the price they gave us. Overall it was a smooth transaction and management was very efficient in resolving any of our concerns.

Eslee

Feb 20, 2016

They always serve great and kind. They replaced comfortable chairs recently. Made a better waiting room.While I was waiting, they offered some cookies and fruits. Their service was quite faster than usual. I was happy with their service.

gspriggs

Feb 19, 2016

Sales person Patty Robinson was very knowledgeable and was able to find us a new car in record time. We were very satisfied with entire process.

Nana 30

Feb 15, 2016

I was very satisfied with the service I received this morning. I told him I was leaving on a trip and Bryan was very helpful and professional.

leaverj

Feb 8, 2016

The best new car buying experience that we had. The web conference finance process was great. Nick Johnston was very helpful, friendly, and professional. Referred my father to Nick who also bought a new 2016 Honda CR-V. He is very pleased with his new car. Our experience with Nick went very smooth.

New Honda Owner

Jan 13, 2016

Bought a 2016 Honda Pilot, One of the Best new car buying experiences that i have had in 25 years. The web conference finance closing process was painless and efficient. Wendy James was very helpful, flexible and professional.

Apito

Jan 3, 2016

Hi there, on December 31st, 2015 Honda offered to me opportunity to switch my CRV 2015 EX for a new CRV 2016 EX, no down.....it was great for me and family but more than just a car, I felt between friends. Nick Johnston always treated me as a friend and this is really important, we are not just "numbers' neither statistics, we are human with feelings and I believe that when we feel confidents as I was feeling while dealing with Nick, then we can trust even more.Way to go Nick, keep it always and Blessiings!!Johann Sanchez and family!!!

Celine7

Jan 3, 2016

I just bought a 2015 Honda CRV and the process could not have gone any better! Usually the car buying process is stressful, time-consuming and difficult but at this dealership we experienced none of these. Nick was extremely helpful, knowledgeable and friendly. Any questions we had he was able to answer on the spot and he didn't try to upsell us or trick us into spending more than needed. This was greatly appreciated, as this was my first car purchase!! Thanks again Nick!

Mohammed Alasady

Dec 19, 2015

We got a 2016 Honda Odyssey SE from Honda of Frontenac. it was the most wonderful dealer that we ever dealt with. And Patty Robinson she was the beautiful, grateful, helpful, and professional salesperson I ever met. She answered all my questions. And the deal went through because of her Thank you so much PattyMohammed Alasady

NYCGal

Dec 16, 2015

An unfortunate accident caused us to have to get an update mediate replacement for our Honda CRV that we purchased about 4 months ago. Firstly , we were told that the car " did it's job" from the adjuster as while the car was totaled my husband walked away with not one scratch, bump or bruise. . It was a no brainier that the replacement be the same car! We received excellent CS from our former sales person. We formally bought cars from Bommarito Honda and West County Honda. They used to be great to deal with but have since become unprofessional and tell untruths .(shake on deals and then change the terms. ) We tried Honda of Frontenac and much to our surprise they were one of the greatest dealerships to do business with. They were pleasant , so accommodating and there was no nonsense dealing when it came time to talk price. Our sales person Patty Robinson was the best. Yes I said THE BEST. You won't regret using this dealership or using Patty!

SmagsS2k

Dec 16, 2015

Brought my Accord in for AirBag recall and Safety belt sensor replacement and picked up the car and noticed the seat moved when getting in and out of the car. I found that both of the seat rail bolts weren't tightened down but merely just started threading. Good thing I wasn't in a collision because my seat would have folded back. I called to report to the service writer and was quickly dismissed and wasn't even asked for my name so that they could speak with the tech that forgot to bolt down my seat rails. I will never use this dealership again for service or purchase.

Tony14

Dec 1, 2015

When I first came in, Ken was the first to help. I told him what type of car I was looking for and my price range. Then he showed me the perfect car which I am now happily driving today. The best part about it is that he helped as much as he could to get the price down to a more reasonable amount for me.

2016CivicBuyer:Honda Frontenac

Nov 30, 2015

Excellent end to end experience purchasing my 2016 Honda Civic. Sales Agent, Patty Robinson, exceeded my expectations by providing extensive explanation of product offerings, availability, and pricing with professionalism and timeliness.

Hondagirl09

Nov 28, 2015

Tom was so helpful and informative when I brought my 2006 Honda CRV in for a replacement seatbelt. He made the experience enjoyable by making sure I was aware of any and all maintenance that I may need or want done.

Wormy77777

Nov 28, 2015

Rarely is buying a car an enjoyable experience, but Nick Johnston at Honda certainly succeeded at making it just that. We will be back for sure

noraebes

Nov 24, 2015

Martin Kingsbury made a potentially uneasy experience, quite nice. He's very knowledgable about the CR-V I ended up purchasing. Kind and not pushy, exactly how I like to be sold. Thanks Martin for all you did. I love my new car!

Dressage007

Nov 7, 2015

Thanks to Patty Robinson for a pleasurable experience in buying our new 2015 Honda Accord. She was knowledgeable about the car and was the go to person to seal the deal.

EldinD

Oct 31, 2015

Great experience new 2015 CR-V EXL at Honda of Frontenac with Patty Robinson. I recommend you buy here. Great pricing easy experience buy here with Patty

Padma

Oct 25, 2015

We brought Honda CRV at "Honda of Frontenac, Lindbergh, MO. Nick helped us a lot to choose the right vehicle to fit our needs and offered a great discount on the car. Everything went well.we really appreciate the customer service provided by NIck.We really recommend the "Honda of Frontenac" to other car buyers.Regards,Padmavathi B

scl17

Oct 16, 2015

Ron Danback was my sales person. I met with Ron back in June to begin my vehicle search as I new within a several months I'd be looking to purchase a new-to-me car. I told Ron what I was interested in and he had me test drive a couple of different cars. I told him that I was interested in looking around and car shopping, and he gave me some recommendations of other places to look based on my want. He gave me his honest opinion on some other makes and models I was interested in but said he ultimately thought I'd be back after having driven the CR-V. I did love that car, but spent a few months shopping other dealers and test driving other cars. When I was ready and thought I knew my budget, I was convinced that the CR-V was just out of my price range. But, because Ron had been such a huge help, I felt compelled to just see. 4 months after having worked with him, Ron remembered me, remembered our earlier conversation, and remember the types of other cars I was looking at and asked which I'd tried and where. He then showed me a couple of small SUVs and introduced me to a like-new 2011 CR-V. I took it out for the test drive, despite already knowing it was my first choice. When I got back, I met with Ron and he told me the trade-in value of my 2006 and it was $500 more than other places would give me. He then showed me the estimated breakdown for monthly payments. I was shocked when it was just north of my comfort zone. After some finagling, the offer was at a place I felt comfortable. They got me into the car (make and model) that I wanted, in the model year range I was looking at, in the budget I was looking at AND got me an unbelievably great extended warranty and we were able to ensure the loan. Have I mentioned that the CR-V is in near-mint condition with less than 27,000 miles on it?!?! When I started my search in June, I wouldn't have been surprised had you told me I'd buy from Ron. He doesn't sell you a car, he helps you buy one. Had you told me I'd be in a Honda CR-V in wicked good condition with the bells and whistles added (i.e. warranty, loan insurance, etc.), I'd have asked what promotion I'd gotten. I cannot stress enough how easy and enjoyable it was to buy my new-to-me CR-V from Ron and Honda of Frontenac. If you're in the market, go see them. You will not regret it. Thanks Ron!!

DAW

Oct 13, 2015

Purchased our new CRV from Patty Robinson. After a very unpleasant experience at another dealership Patty made the process of purchasing a new car a pleasant experience. Patty was great to work with throughout the entire purchasing process.

lakruse

Oct 13, 2015

I have had my 2002 Accord serviced at Honda of Frontenac. I live in St Charles County and don't mind the distance because of the service I receive. Pat Carroll is a wonderful service adviser. He is honest and doesn't try to have you agree to services you don't need. He is very respectful as well. Because of my wonderful service experience at the dealership, I purchased a new car there. I will continue to use Honda of Frontenac and will happily recommend them to family and friends.

agw

Oct 11, 2015

Nick J. exceeded my expectations with great service throughout the process. I appreciated his prompt responses to my emails and his full attention to me while I was in the showroom.

Pilotlady

Oct 9, 2015

Today we drove away with our 8th Honda from this dealer. We dealt with Nick Johnson and it was wonderful. Nothing overlooked and all the instruction we could ask for. We highly reccomend Nick as the go-to-guy to deal with.

CSM

Oct 7, 2015

I have bought multiple Honda's from this dealership, and Nick Johnston. I have never been unhappy with any of my purchases and with the technology changing all the time I have never been unfamiliar with any of the features of my car because of how thorough everyone is. I would recommend this dealer EVERYONE!

Sampson

Oct 2, 2015

Pleasant experience nick sold me my dream car excellent car I love it it's nice to have a car I love I am too happy

BVenable23

Oct 1, 2015

Saturday I bought a brand new 2015 Honda Civic EX-L from NICK JOHNSTON. This was an exceptional experience! He was knowledgeable, patient, kind and willing to do whatever it took to get the exact car I desired! Never during the buying process did I feel pressure, overwhelmed or out of the loop. He was gave me all the information I needed/wanted to know without even having to ask. Nick was very patient with me as I was indecisive about which Honda I wanted; a civic, accord, CR-V or Pilot. Given his knowledge of the vehicles and knowing what I was looking for in a new car, I knew I made the right decision! He made this experience fun and exciting with no regrets! I would HIGHLY recommend Nick for your next car purchase!!

Ashwaa

Sep 28, 2015

Had very awful experience , I was asking for a price , Manager , his name is Jon , he was like shouting and very harsh to me . I don't recommend this at all .

nokiosh

Jul 29, 2015

i have owned the car for over 30months, but the other day when i took it in for a comprehensive maintainance based on mileage, i was surprised that despite not having mechanical problems for the time i have had the car, the car had no bumper reinforcement bar but just a bumper cover with a broken reinforcement that is pressing againnst the radiator, the grille was just suspended by just two hooks and is severly broken, and since the car is engineered so well with almost every part sealed it would be easy to notice unless you opened the panels, i had to buy a grille, my rim was bent and was forced to buy another one, about seven months after buying the car i had to replace, valve stems, a leaking washerfluid tank and putting all these together it now makes sence that the car had suffered more damage that was not disclosed to me, the inspection prior to selling the car was not done or it was done improperly and since am still making the payment i thought it would have been nice to talk about it with them, but it looks like i have no luck, they dont care after one buys from them, all they care about is your money

Zivvy6

Feb 19, 2015

I went to Ron... Explained what I was looking for and he have me an excellently rated car at a reasonable price (Kelly blue booked it and it seemed reasonable). He even gave me his phone and I could text him for any further questions. I enjoyed my experience and would definitely go back if I had to buy another!!

Corey Ellsworth

Jan 9, 2015

I purchased a new accord while trading my old car in. Part of the agreement was when the warranty on my trade-in was canceled the money would go to them. The amour the projected I would get back was almost $800 more than what I actually got back. I spoke with them and had several conversations about this. I left it in there hands to decide what to do any never heard back. I had guessed that they had owned up to their mistake and decided to cover the difference. Wrong! About 6 months later I got a call asking for payment immediately or I'd be sent to collections! Are you kidding me! Worst experience ever!

Corey

Jan 9, 2015

I love Honda's but will never purchase another car from here again. As with any unethical dealer purchasing the car was easy. Having all kinds of problems after

Shaking my head

Oct 18, 2014

Went in on a tuesday to talk about options and to get a price on a new honda pilot. I asked to have a quote emailed to me as I needed to pick up spouse at work because we only had 1 car. It took several calls by me on Friday to even get a price with a bunch of excuses, we don't quote over the phone etc. I told them I was in the dealership on Tuesday and asked for it then. I told them that I was going to be making the decision in 30 min and was told to enjoy dinner I will be here until 9 pm. I called at 7:45 and was told salesman was gone for the night. It is obvious that they don't want to sell cars and you don't want to hear what happened by the service department.

NicoleDudas

May 15, 2014

Since writing the above review the following has occurred: Thursday: Receive phone call from GM who seems friendly, personable, and genuinely apologetic and wanting to help the situation. He asks me if there is anything he can do to make the situation better. I don't know how to answer this, because this wasn't about "getting" anything from them. It was about reviewing bad service and being extremely upset. He says to think about it and he will call me back. Friday: The GM follows through and calls me back but I am unavailable to take the call and received his voicemail. Saturday: Someone comes up to my place of work to pick up the paperwork, which was an awesome gesture arranged by Randol in the finance department. Monday: I call the GM back and leave a voicemail. Tuesday: I havent heard back from the GM yet but I call the dealership as my plates are going to expire and I need my paperwork (the title). I leave a voicemail with Carla. Wednesday: My husband calls the GM and leaves a voicemail. I call the dealership and am directed to Carla again, where I leave a second voicemail. Later in the day I call again and tell the receptionist that I have not been able to talk to anyone yet and have just been leaving voicemails. She gets Carla on the phone, who informs me that she hasnt picked up her voicemails today or yesterday so she hasn't gotten my voicemails. She is friendly but says that I will need to talk to someone in financing and ask them about situation XYZ. I get sent to someones line where I get to leave yet another voicemail. As none of my voicemails have gotten returned by later in the day, my husband calls the dealership and talks with the receptionist. She puts us through to the manager, where my husband leaves another voicemail. This call was returned and the manager informs us that the person in department ABC has left for the day but he hasnt forgotten about us. Thursday: I write this addition to my review because my plates expire Saturday and while I wanted to give them the benefit of the doubt after the friendly phone calls last week...... apparently they really dont care about making anything right. I have been advised to take this situation even higher to third parties and plan to do so. This is nuts.

nicoledudas

May 15, 2014

I only mildly hated this place until continued bad experiences left me fuming!From the beginning:Called and talked to Ron Danback about my interest in a used Jeep Wrangler on their lot. I don't have a very open schedule so the only day I could come up to look at it was on a Tuesday. He told me it was his day off but unfortunately my schedule is not flexible so I asked if someone else could help me. He said he could be up there around the middle of the day to meet with me which I thought was pretty awesome of him.Until I got to our appt and he wasn't there. I was told that someone else would be filling in for him. I told each of them that I would be very short on time and had an important appointment in the area. This appointment was my good friend's last chemo appointment for her breast cancer. I wanted to be there for her! I continued to count down my availability throughout the negotiations. "I've really got to wrap up soon." to which he would disappear to talk to the Ron guy on the phone. "I've got about a half hour before I have to leave." and he would disappear for a long time again. My phone eventually died and I couldn't keep track of the time but kept insisting I needed to finish. We came to terms with the price and I thought that meant I could be out in a hurry but instead it meant lots of paperwork and waiting and me anxiously trying to get through it.In the end, I missed her chemo appt. Very disappointing.It doesn't end there. Before I would sign off and actually "purchase" the car (they just had my deposit) I wanted them to fix a few things that a fabulous mechanic friend of mine (Ron Tinner of Sparks Tire and Auto) found. Also, I had a pre-approval for my auto loan and gave them the details of it in case they could beat it. They said they would call back in a couple days. ONE WEEK LATER I call them and leave a very detailed message with the receptionist. Who I am, which vehicle I am purchasing, what I am waiting for. By the afternoon I got a call back. "Nicole, now... what exactly were the rates we were trying to beat again? Oh, by the way, your jeep is getting worked on right now."Translation: we haven't done crap on our end since you saw us. I give him the info. He e-mails me later and says to just use the financing I have. I e-mailed him the code and set up a time to close. On the way to the dealership I texted him to let him know I was a half hour away.When we get there, the correct financing information hasn't been pulled and they are NOW presenting some financing options to us. I DO NOT HAVE TIME FOR THIS. If they wanted to play that game they should have done it via e-mail or phone or WHATEVER. Plus, they were "beating" the terms of my husband's refinance through the same bank, NOT the vehicle loan I was getting. So we had to wait for them to get the correct information, wait for them to try to see if they had better financing terms.. all while juggling us and at least two other customers and maybe a third!Ron kept bouncing from negotiating with one couple in the desk behind us, to coming back to say something to us for only a second, to disappearing for an extended length of time... At one point, we heard an older woman completely go off on someone - I believe him - and walk out of the place. She complained about them juggling her and other customers. This was happening to us and we were getting frustrated.Eventually, the financing guy took care of us for a while to help him out. When we gave him the money for our down payment we were short, somehow.... Obviously, that somehow was because of a 199.99 BS administrative fee, but we whipped out our calculators and did the numbers and clearly skirted around where the extra amount was coming from. Until I said, "Wait, this isn't adding up..." and went through each item on his screen, ultimately coming across the 199.99. By this point, two hours has gone by (JUST FOR PAPERWORK) and I am so frustrated and ready to leave that I briefly argue about it, he says it's standard, I know its BS, but I pay it anyway. To which I am extremely regretful about. The contract even has a legally mandatory disclosure about the "administrative fee" as being profit for the dealership and not necessarily for ANY type of administrative fee. SO DON'T PAY IT AND DONT LET THEM TIRE YOU OUT. Put your foot down. Such crap.After we are done, we are relieved to finally be at the point of "just getting your payment processed, giving you the key, and getting the temporary plates on!" This took an hour. Why? Because they were juggling tons of people. This 100%, absolutely should not have taken so long. I understand being busy, but considering that finishing us up would have only taken a few minutes, I think it would be acceptable to politely "excuse" yourself from someone to handle a very brief task. Instead, we spent a total of 3 hours "just for paperwork".One week later, I get a call that the paperwork wasn't filled out the way the bank needed it and we needed to come back and have more stuff signed. I didn't mention earlier, but this place is a 30 minute drive out of my way in a part of town I NEVER go to. So this becomes my third trip up. Total time to negotiate a deal, wait, and drive.... in order to purchase this vehicle... 12 hours. How valuable is 12 hours of a persons life? INCREDIBLY VALUABLE. And I spent it waiting on them.I had just taken the Jeep on a road trip and it needed a clean. Part of the deal with coming up to their dealership was getting a complimentary car wash. The car wash in no way makes up for missing my friends chemo appointment, spending an extra $200 bucks, and wasting 12 hours of time... but I kept telling myself that it should and it would. That was done was done, and it was better than nothing. To me, I wanted this carwash to be an awesome "we are sorry and we will do a very good job at this one thing to make up for it."When I get up there, I tell him, "Will you guys do the inside too?" He says no, just the outside. I respond, "Since this is a customer service issue and you guys didn't have the paperwork in order when we came in to finish up AND you are needing me to come up again... as a customer service issue, are you sure you can't??" He says no they can't and that it costs them $150 dollars to have the company detail them that way. Twice they pay it. When they get the car and then when they sell it; so they were already $300 in the hole on it. I just said, "I mean.. are you sure???" he says, "Ill see if they can vacuum it for you."When I got out to the jeep, it looked like someone merely sprayed water on it. Water spots all over the windows and dirt and bugs still smashed on the front bumper. It looks WORSE because of all of the water spots than when I brought it in. When I went back in I asked for the salesman again. "I am not trying to be a pain in the butt, however, I am a business owner and I believe in good customer service. My jeep looks terrible, can someone just wipe down the front of it more?" He says, "No, this is the car wash that we give out to everyone and what you are wanting is a detail." I ask, "You do a free car wash for everyone right?" "Yes" "Well, this is a customer service issue, you guys made us wait 3 hours just for paperwork and then it isn't right and I had to come back up here for this." He goes on about some irrelevant stuff that has to do with the bank that has NOTHING to do with my relationship, the customer, and them, the dealer of the vehicle I purchased.I basically stormed out like the woman I mentioned earlier, throwing expletives around which I have never ever in my life done. All I wanted was a good car wash to make up for all that they dropped the ball on. Even if it cost them $150 to pay the detail company to do.... that is a very small price to pay to make up for how much they sucked.DO NOT GO HERE.Since writing the above review the following has occurred:Thursday: Receive phone call from GM who seems friendly, personable, and genuinely apologetic and wanting to help the situation. He asks me if there is anything he can do to make the situation better. I don't know how to answer this, because this wasn't about "getting" anything from them. It was about reviewing bad service and being extremely upset. He says to think about it and he will call me back.Friday: The GM follows through and calls me back but I am unavailable to take the call and received his voicemail.Saturday: Someone comes up to my place of work to pick up the paperwork, which was an awesome gesture arranged by Randol in the finance department.Monday: I call the GM back and leave a voicemail. Tuesday: I havent heard back from the GM yet but I call the dealership as my plates are going to expire and I need my paperwork (the title). I leave a voicemail with Carla.Wednesday: My husband calls the GM and leaves a voicemail. I call the dealership and am directed to Carla again, where I leave a second voicemail. Later in the day I call again and tell the receptionist that I have not been able to talk to anyone yet and have just been leaving voicemails. She gets Carla on the phone, who informs me that she hasnt picked up her voicemails today or yesterday so she hasn't gotten my voicemails. She is friendly but says that I will need to talk to someone in financing and ask them about situation XYZ. I get sent to someones line where I get to leave yet another voicemail. As none of my voicemails have gotten returned by later in the day, my husband calls the dealership and talks with the receptionist. She puts us through to the manager, where my husband leaves another voicemail. This call was returned and the manager informs us that the person in department ABC has left for the day but he hasnt forgotten about us.Thursday: I write this addition to my review because my plates expire Saturday and while I wanted to give them the benefit of the doubt after the friendly phone calls last week...... apparently they really dont care about making anything right. I have been advised to take this situation even higher to third parties and plan to do so. This is nuts.

Steve Woodard

Mar 10, 2014

Haven't heard a word from these guys since submitting my request for a quote.

JeffreyMaret

Jan 31, 2014

I love Hondas and have owned many over the years, but this particular Honda dealership is a terribly dysfunctional. If you are going to have your Honda serviced by the dealership I would strongly advise you to go to another dealer. To make a long story short, I purchased a 2008 Accord Coupe, which has always been a good car, except for some weird electrical issue that is clearly a design or manufacturing issue. The car dies if I leave the key in the ignition for more than 4 or 5 minutes with the engine off. It was like that from day 1. Huey's Honda (the previous owners) did a series of tests, but could not isolate the issue so I just kept the key out of the ignition when the engine was off. When, however, several years later the parasitic battery drain issue increasingly became a persistent problem the new owners (Honda of Frontenac) disclaimed any liability. They would not even evaluate the problem without a substantial diagnostic service charge. The service manager, a Mr. Dan Schweiger, was particularly unhelpful, confrontational and rude. This dealership loves you when you come in to purchase, but has other ideas when you bring your vehicle in for service. Nix these guys off your list of potential buying sites.

mcseamus

Aug 6, 2013

This dealer was not pleasant to work with either during or after the sale. Our salesperson (who quit soon after our purchase) was not knowledgeable, patient or responsive. The finance person was extremely condescending, to the point where we were told "Please complain about her, we've been trying to fire her". Really? First of all, you should never say something like that, and secondly, if you know I'm going to get bad service, step in and be proactive!! She lived up to her billing, and we nearly (should have) walked out on the deal. Unfortunately, our finance person talked us into a paintless dent removal plan for $700. After a year or so and a few dents, we made several attempts to redeem the value by having a couple dents removed. After many, many messages back and forth trying to set up an appointment, we were finally told that they "no longer do that onsite". It took nearly 2 weeks to get to that answer. Apparently, we were then left to call an 800 number and deal with the claim process on our own. We had to find a shop, get an estimate, then be told by the company that it was too expensive and our claim was denied. It only covers up to $75/dent, which in the retail world is not a fair amount. We were sold a dent removal plan, not what basically amounts to a 70% off coupon for dent removal. I personally went to the dealer to allow them the opportunity to make good on the plan they sold, which was a waste of time. Managers were mysteriously gone for the day, and nobody would take action. Finally, someone from the service dept. promised to take care of it and follow up with me the following morning. That never happened, and they no longer take my calls. Bottom line, they do not follow through on all the promises they make. When you go back to redeem anything, chances are whomever made that promise is no longer there - which they will use as the excuse to get you off the phone or out of their dealership. Even getting someone to give you their last name over the phone is quite the ordeal. "I'm the only Dave here!" Of course you are...Once we ran out of steam on trying to get our dents fixed - which we PAID for in advance - we just traded the thing into another dealership, so I suppose they won in the end. Good for them. We've had 9 cars in the past 5 years, which is our normal cadence. I suppose avoiding $400 worth of dent removal was worth it for them to lose our business in the future. Incidentally, Bommarito VW was quite pleasant to deal with - although we were smart enough to decline the "extras" in the finance room this time around.Avoid this place at all costs.

wc1208

Apr 2, 2013

Paul and Nick were great in the fact that they were easy to work with during my sales experience. I was able to communicate my needs and both of them offered quick responses to my questions. From the test drive to the delivery of the vehicle, I was impressed by their customer service. The dealership made me feel very welcome and I look forward to my future visits. The staff at the front desk cannot be beat anywhere. I am a very satisfied customer and pleased to be associated with Honda of Frontenac. Wade Cadle

stupid?

Jan 31, 2013

Gave me a quote on an Accord EX-L. I did my home work and had a pretty good idea of what my trade in was worth and what the new Accords were going for. His bid was for me to pay $15,000 plus my trade. I laughed and said I did my homework and that he was insulting me - he dropped the price $3,000 in heartbeat and said if I would by today he might be able to drop it another $1,000 - in short he was hoping to screw a dummy! I bought a car the next day at Leta who was very fair and did not play to many games. I understand this is the nature of car sales but went way over the line. I am a 27 year old female and he tried to take advantage of me......not this time!

gowhitestripes

Dec 30, 2012

I purchased a 2013 CRV EX-L all black. It's fantastic. Martin was patient, helpful, and nice on repeated trips. Best salesman I encountered while car shopping. I recommend going in and talking with him. By the way the 2013 CRV EXL is very nice. Get it.

Sohan

Nov 12, 2012

We bought a New Honda Acoord 2012. Our sales person named Matt Keifer was very patient and kind. Its been a month now and we are doing great with it. Matt Keifer was amazing!!!

Honesty

Oct 22, 2012

Unfortunately this dealership proved me wrong...all what they care about is closing a deal with promises that all requested fixes on the bought car would properly be done. What they did then was only a superficial cover of the scratches that the car has, pretending that they have fixed the pumper, etc.... I meet the sales person who promised to fix all that and he asks me to come two days later to drop the car off and have it fixed. I go and he does not show up... i leave the car there and calls me two hours later saying they can't fix the pumper because it's damaged and the car has ran into something, i say the car has never ran into anything, he keeps say no no, it has. i say ok let's see i will come and you show me. i go and he doesn't show up again. another sales person calls him and they talk for 10 minutes and i request to talk to him but he hangs up before i do. then i went to one of the managers and complained and the manager says oh that's not nice, we will take care of this and he takes my phone number to call me next day but they never did...... People this is the treatment you should expect to have at HONDA OF FRONTENAC DEALERSHIP!!!!!!!!!!! IF YOU LIKE BEING TREATED THIS WAY, GO BUY FROM THEM!!!!

Honda Driver

Aug 14, 2012

We agreed on a price/finance rate and waited on the color CRV we wanted. When we came in to purchase the vehicle, they tried to weasel out of our agreement (which we had in writing). When I asked them to honor it, they said that the salesmen we worked with was wrong. What a waste of time... Find another Honda dealership!

rschmid

Jun 24, 2012

My experience buying a new Pilot at Honda of Frontenac was one of the best buying experiences I've ever had -- prompt internet quote, great price, fair trade offer, and fast transaction.

loismaya

Jun 14, 2012

Paul is not only professional but extremely helpful in selecting a car that best suited my needs. It was most enjoyable working with him and would highly recommend his services and this dealership.

a female client

Jun 13, 2012

I ordered a car ten weeks ago. After eight weeks, I called them to see if the car was coming. They did not notify me about the progress on my car, I had to call them. I am sorry I did not go to the dealership I dealt with in the past. The sales staff was nice and friendly and not pushy, but did not seem to care after I placed my order. I am thinking twice if a Honda was the right buy and would not do it again.

devi

Jun 11, 2012

We went frontenac yesterday to buy new car.we spoke with martin.he is very nice parson.I recommend this dealership to buy a new vehicals

Busy Mom

Apr 20, 2012

Honda of Frontenac is always able to fit me in when my car needs service. The waiting room is comfortable and nicely appointed. They usually beat the schedule and have my car ready earlier than expected.

Friendly

Apr 20, 2012

Very friendly, fair service. Bring my car here for service

Honda Civic LX

Apr 20, 2012

Bought my car 10 years ago and I've stuck with dealer because they do very good service on my car.

Mini van

Apr 20, 2012

Brought my car in for new tires. Appointment scheduling was very quick and easy. Received a next day appointment.

kipt

Jan 30, 2012

It was an absolute pleasure to work with Paul Leong at Honda of Frontenac. Incredibly friendly, knowledgeable and easy to work with!!! I was dreading buying a new car because sometimes it can be a hassle, but Paul made it a breeze!

jimvatt

Jan 28, 2012

I recommend Honda of Frontenac for a new car purchase. From the moment I walked in the door until the time I left, the staff was friendly and helpful without being pushy or making me feel uncomfortable. The entire experience was much easier than I had anticipated. Jim V. Kirkwood, MO

ekchan

Jan 3, 2012

I've been looking for a 4WD EXL (no RES no Nav) but the 4WDs are hard to come by here in Texas. So I shopped around out of state and found my Pilot at Honda of Frontenac in St. Louis. Yes, I am from Houston and ended up getting it from St. Louis. I have gotten a very competitive deal from the internet manager Paul Leong. He also helped me to find a car transport company with very reasonable shipping charge for bringing the Pilot to Houston. Even after adding the shipping charge, it is still over $1k cheaper than any deals I found in the lone star state. The Pilot arrived about 1 week after I committed to buy. The process was done professionally via email, phone and fedex packages for signed documents. Paul is highly recommended. He took good care of me all the way - great service for an out of state buyer. I am still amazed by how smoothly this whole process went given.

Shelly_semrad

Dec 1, 2011

Sean and his peers were wonderful to work with - very mindful of our time ( we were at dealership with two small children)- the car we bought was priced right- there was no smarmy up charging, and Sean in particular could not have been more accommodating and pleasant. All around great experience.

Great Service

Nov 10, 2011

I bought a car from this dealership 13 years ago and will continue to come back. They always treat me with respect and the service is great!

Highway blowout

Nov 10, 2011

I was on my way to work and had two tires blowout. They were busy but the service was great.

Repeat customer

Nov 10, 2011

I was recommended by a friend to Honda of Frontenac and have had a wonderful experience everytime I return to have my car serviced!

Donna Day

Oct 24, 2011

I went to Honda because they had the used car I wanted:a 2009 Toyota Prius.I found it on line so knew they had a Prius. I knew what I was looking for and not once did they suggest a Honda. They respected my choice and the car was the right price and the trade in was very fair. I would and do recommend them and especially the sales person, Sean Sage, to any shopper.Honda of Frontenac was super to deal with, a great car-buying made easy.Donna Day

eagle

Oct 8, 2011

found a fair price on the used car i was looking for, but engine light came on first week, took it back , but when they went to look at it it magicly disapeared, they said they cant check it if it went away, next time it came on after 30 day warinty, funny how that worked hu

myrna0911

Sep 21, 2011

Very friendly and helpful in my petitions, kind to receive me as a customer and explicit in describing the functions of the car, no complaints.

cindy63021

Sep 9, 2011

Cindy Wilson was amazing! She was very professional, organized and exceeded my expectations. The dealership had a friendly and open atmosphere. Everyone I talked with made me comfortable. I purchased a used Pilot and I couldn't believe how fast everyone handled my transaction. I would definitly recommend this dealership and of course I'd tell everyone to ask for Cindy Wilson!!

src6103

Sep 7, 2011

I did not purchase a car from this dealership due to the pushy tactics of their salesmen. When I went to browse their car selection, they had a team of out of town salesmen there to help the regular salesmen with a promotion. One of these out-of-town salesmen greeted me and was very pushy. He would not tell me the price of any of the cars. How am I to know what cars I should bother test driving if I don't know which cars fall into my price range? I do not believe he knew the cars he was selling anyway since he had just come in from FL for this event. When we went inside the dealership to discuss a car I thought I might be interested in, they wanted me to fill out a credit report form right away, even though I told them I had approved financing through my credit union and would not be getting financing through Honda. It was as though I was not being heard. The Manager then joined the conversation and proceeded to play games with regard to revealing prices and pushing their financing. I got up and began walking out stating (again) that I was not interested in financing. They both followed me to the door, the Manager with a calculator in his hand trying to tell me what he could do for me on monthly payments. It was classic poor service, pushy tactics--why so many people dread the car buying process. While I am hopeful their regular sales force is not this way, I have no way to know if they are or not and my experience did not lead me to believe this dealership has the customer's best interest in mind.

wjhoffman704

Sep 3, 2011

Pat Carrol is great at hhis job. Takes time to explain the work that will be done on my Ridgeline and after the work was doneall the work that was done.

Susie White

Sep 2, 2011

I made a switch to this dealership upon learning that Pat Carroll and Dan Sweigert relocated to this dealership. I previously bought at least 4 hondas from where they worked previously. It is outstanding service writers and managers which help to keep and retain customers! Pat is so honest and always has the customer's best interest at heart. He has a very pleasant personality and is extremely curteous. He pulled my car up to the door and even turned the a/c on so it would be nice and cool for me! I cannot think of going anywhere else with this outstanding team working here. Susie & Ray White

elydy

Aug 21, 2011

I would give them a 6 if I could. They were so straightforward, no typical "bait and switch" we had experienced at 2 other St. Louis dealers this month. I felt like I was talking to real people. There wan no "manager" in some back area to approve everything. Everything was as planned, or even better. Never had such a pleasant experience with a car dealer.

aefergie

Aug 19, 2011

We received excellent service from the beginning to the end of our purchase. They made buying a minivan a very pleasant experience and I would highly recommend the dealership.

A T Umbeck

Aug 17, 2011

I have been pleased with the service given me since I started doing business with them. I am especially pleased with Pat Carroll, as he takes the times to explain before and after what will be done and then goes over the charts and comments made by the service personnel. It is because of Pat that I have switched to this dealership (which is not the closest to my home) for the regular maintenance on my Honda Civic. He goes over everything and enables me to take advantage of special dollars off offers.

Slapshak

Aug 15, 2011

Greg Lane did an awesome job making my experience very positive. He went beyond the norm to ensure I was satisfied. I came in for LOB, transmission fluid change and State Inspection. He mentioned the State Inspection would require an appointment but when he came and gave me the report and bill he actually was able to work that request in as well. I was very pleased with the effort he made to ensure I was a satisfied customer.

hild

Aug 11, 2011

We were treated very respectfully and without pressure. All questions were readily answered, and follow-up action was exactly as promised. A real good experience.

Localwendy79

Aug 11, 2011

Once again, Honda of Frontenac did an excellent job of exceeding my expectations of service and customer satisfaction. Upon dropping off my vehicle for service, I was contacted in a timely manner by Pat Carroll. He explained the required repair and gave me a reasonable estimate. They next day when he called to let me know that my car was ready he also informed me I did not need one of the parts and it will cost less than originally quoted. It seems that in the past at other repair shops it often ended up costing more than the original quote so I was surprised and pleased. I really appreciate the honesty and integrity displayed by Pat and the rest of the staff. When I came in to pick up my vehicle, Pat personally retrieved my car and brought it to the door. He even turned on the air conditioning so it would be nice and cool when I got in. I highly recommend this dealer and do not trust my car with anyone else. Thanks again Pat for a great experience.

jrpfhc

Aug 10, 2011

Sean was an excellent salesman and made sure that we got all that we needed.We will definitely be buying from him again in the future.

mwehrle

Aug 1, 2011

Listened to what I said I wanted no hard pressure sale. Worked hard to get what I wanted out of the car I was trading in.

Peggy Kornfein

Jul 28, 2011

Paul is a consumate professional. The entire process went smoothly all paperwork was ready before our appointment to pick up the car. Paul also included a wonderful bonus, weatherproof mats for the floor and the cargo area of our new CRV.This is our third CRV. The first we purchased from Paul. We had the same wonderful experience with that purchase. This is the third car we have purchased since August, 2010. It was by far our best experience. He did a follow up call today to see if we like the car and could help us in any way. I highly recommend Paul Leong to anyone purchasing a Honda. I wish our experience with the Accura had been as pleasant.

barbaravk

Jul 27, 2011

I don't like dealing with cars whether it's purchasing them or servicing them. However, after my first visit to this dealership for service, I believe they have changed my outlook on this! I went on the recommendation of my brother and I was not disappointed. Pat Carroll was so informative (as well as patient and kind) as he explained everything that needed to be done and why. He also gave me realistic guidelines to follow for future service needs. As a woman dealing with mechanics, I have not always had a positive experience and often felt like I was being "taken". On this day, I left feeling confident in the work that was performed as well as confident in the information I had been given. I truly appreciate the care and honesty shown to me at this dealership!

gacosta

Jul 25, 2011

Nick was absolutely helpful from day 1. Talk about a sales person who has the costumer in mind....that's him! He didn't push me into buying anything I didn't want. Instead, he heard what my needs were, gave me options, time to think - which I really apreciated - and when I came back with my decision, he made sure I got what I asked for.He did great follow up after I signed the papers to keep me informed of how things were going, timeline for locating the car and so on; and as I run into some problems that could have caused me to give up on the deal, he gave extra attention to my case and made sure what he promised was delivered.

kyles56

Jul 25, 2011

I've had a lot of bad experiences with car salesman in the past, that was not the case at honda of frontenac. Tim Devine made my purchase quick and simple.

imlilsly1

Jul 23, 2011

We were looking for a specific used car & drove about 50 miles to Honda Frontenac to find it. Both employees that we dealt with there were extremely pleasant to work with. Would buy there again if they had the car we were wanting due the fact that we are a GM family all the way.

RogerC

Jul 23, 2011

Martin was a pleasure to work with, he made the process very easy. Martin was attentive and detail-oriented.Lisa Sachs was also helpful and delightful.

iluvmyhondaaa2011

Jul 22, 2011

I had the best car buying experience ever! I love my new Honda!The customer service is outstanding! Everyone at the dealership is very friendly and welcoming. My salesman Martin Kingsbury impressed me with his knowledge and honesty. I didn't feel any pressure at any time and the whole car buying experience seemed pleasantly easy! Martin is the best salesman ever! We negotiated a great deal! I couldn't be any happier with my new purchase. I will recommend Martin and Honda Frontenac to all of my friends and family!Thank you Martin!

barbvogel

Jul 20, 2011

I had a great experience. The gentlemen who waited on me were knowledgeable and helpful. The repair took very little time and easy to complete. Thank you so much. Barb Vogel

starradpi

Jul 19, 2011

I did not have to wait nearly as long as I expected to speak with someone. Jim was very helpful and truly listened when I tried to describe what was going on with my car. The work was done quickly and done well.

Rakonick

Jul 15, 2011

We had a great experience at Honda of Frontenac. Everyone was friendly and welcoming. They explained everything about our new car and we enjoyed our buying experience.

Carla_Falasco

Jul 12, 2011

Tom McMahon was friendly, thorough, prompt, and willing to work with us on a reasonable deal for our trade-in towards a new Honda Accord.

prisakiss

Jul 9, 2011

Mr. Leong was knowledgeable, friendly and helpful. He took time and did not make me feel rushed, while also providing good feedback when asked as I made my decision between two vehicles. I will definitely recommend Honda of Frontanac to anyone in buying a car, whether new or used. This dealership and the salesman are top notch!!

Andrea Wilson

Jul 8, 2011

Well the old 2002 Odyssey is running well again. And this is important: I've got 3 kids, a husband, a job, and family in town. Last week, when they called from the camp that my son hurt his arm, it was great to have a reliable car. (Yes, it was a broken arm and now he has a cool cast to impress his buddies.) With an older car I expect to need repairs and to have expenses, and I think it's the "green" thing to do to keep an old car and keep it running well. I've used Honda of Frontenac's repair service many times and over many years, even before it was Honda of Frontenac. The service has always been timely, honest, and effective. This latest service was to replace the transmission. UGH! I fell over when Pat gave me the estimate. I contacted Honda America to see if warranties might be available, and they were helpful... to a point. Then Dan the Service Manager had a friendly chat with the reps he knew, and they really came through for me with help on the expense. So Honda of Frontenac delivered a first rate repair at what turned out to be a great price, and I'm grateful. I'd recommend them to anyone.

TVolansky

Jul 6, 2011

Everything about my new car buying experience was exemplary. I had first called the dealership to inquire about their current inventory on the van I was looking for. The gentleman I spoke with, Randol, couldn't have been nicer, and in fact called me back within 5 minutes after going out on the lot to check. After making the decision to go to that dealership to buy, I called Randol back later tha morning and asked if he would be available to show my husband and I the van later that evening. I was shocked to find out that he wasn't even a salesman.(I couldn't believe he took the time to help me, knowing he wouldn't be getting the commission from the sale.) He kindly gave me the name of a salesman that would be there later in the evening and even thanked me for calling back to schedule a test drive appt. When my husband and I got there, Tom was waiting for us and couldn't have been nicer about showing us the various models of vans they had in the trim package that I wanted. In fact Tom kept appologizing that I couldn't test drive the exact van I wanted to purchase, bcause it had litterally just been delivered earlier in the day. It was still covered in plastic and hadn't been made road ready yet. I was thrilled to know that the van I was buying was so spanking new it only had a single mile on it. Throughout our buying experience, we NEVER felt pressured. Everyone was very nice, and even the Business Manager, Lisa, was very friendly and did her very best to get us the exact extended warranty we wanted for my specific driving needs. Becasue it was late in the evening when we got to there, we weren't able to take the van that night, but was given a top-of-the-line van as a loaner to take home for the evening. When we arrived the next morning, the van AND Paul the Sales Manager were sitting right out front waiting for us. The van looked beautiful and Paul had everything ready to go. He took us out for a quick lesson on how all the new gadgets in the van worked and even took the time to program my favorite stations in the radio, and even connect my cel phone for the blue-tooth feature. I couldn't have asked for a better team to work with. They truly made a potentially stressful experiance very enjoyable and they came through on everything they promised and even somethings they didn't. I would refer my family and freinds to Honda of Frontenac without hesitation!

moncey11

Jul 4, 2011

Paul Leong was incredibly helpful and knowledgeable. Working with Paul was, in a word, easy. My wife and I would recommend Paul and his team to our friends and family.

broutman

Jul 2, 2011

Sean was so helpful in this process, which was very stressful for me since I didn't have a lot of time to find a car. He was very helpful and worked with me until we found a car I was happy with and comfortable in that fit my budget. I have been using this dealership for 20 years for sales and service and have always gotten very high quality care. This is the 3rd car I've purchased, and I've been using the service department since 1992. They have never tried to do unecessary repairs or sell me something I don't need. I highly recommend them and will definitely do business with them again in the future, and even though I wasn't able to purchase a new or used Honda at this time, when I am ready to buy a new car down the road (and it will be a Honda), I will come back to them to purchase my car. In the mean time, I will continue to use the service department for any repairs on my "new" car.

Denise Dowd

Jul 2, 2011

Rick searched for a used CRV for us and found the car my daughter drives. It is a wonderful vehicle and a great find. A big Thanks! to Rick.

JEN81

Jul 2, 2011

GREAT TO WORK WITH, FOUND A CAR WITHIN MY PRICE RANGE, VERY HAPPY WITH PURCHASE. SEAN DID AN EXCELLENT JOB SHOWING ME CAR WITHIN MY PRICE RANGE AND WAS VERY KNOWLEDGEABLE.

tweis847

Jul 1, 2011

I worked with Paul Leong at the Dealership and had a great experience. I live roughly 130 miles from the dealership and I did not want to make multiple trips to "wheel and deal" on my new Honda. I was in and out of the dealership with a new car in less than 2 hours! They gave be top dollar for my trade and I recommend the dealership 100%. I will go back for my next car!!!

kastl

Jun 30, 2011

I have always taken my 09 Honda Civic to Honda of Frontenac for service. Service Advisors like Pat Carroll (with whom I worked today) are professional, friendly, informative. All of my questions are answered and work is complete in a timely fashion. Highly Recommended.

lkdew3

Jun 30, 2011

Pat Carroll is the reason i go to honda frontenac. He is a service advisor there. I am a single female who does not know much about cars. Taking care of the customer is Pats number one priority. He sits down and takes the time to explain things in detail with me. Pat tells me what is best for my car and me. He is concerned about the customer not about how much money he can make off of them. I find this to be a rare trait in the many people who work in the sales business.One time I just missed the shuttle bus from honda to take me home so I was going to have to wait over an hour for it to come back. Even though it is not his job, Pat went above and beyond the call of duty and drove me home himself so i would not have to wait. Pat also always knows who I am when I walk in the door. The list of kind things Pat has done for me and my family ( who also have honda's) is the reason I will always go to Honda Frontenac and recommend it to family and friends.You just do not find this type of customer service anymore. THANK YOU PAT

celloms

Jun 27, 2011

I miss the name "Huey's Honda", but Frontenac Honda is, in my experience, even friendlier and more customer-service oriented. This is the 2nd new car I've purchased at this location and Tim Devine delivered everything he had promised with this new car. The service department is also exceptional.

ddwyer4

Jun 25, 2011

it was the most pleasant and easy time of buying a car since we started buying cars!No hassles, very nice to deal with Cindy Wilson. Thanks,The Dwyers

kkrajcovic

Jun 25, 2011

Matt Kiefer is an exceptional sales associate. We typically buy from a different dealer but Matt was wonderful. Matt's willingness to serve us without the high pressure of other sales associates was fantastic. We highly recommend Matt!

joannsinger

Jun 24, 2011

Yes I would recommend this dealership to others. I have purchased a honda accord there before and had two other hondas before that.They are a very reliable automobile. The sales people are very professional, courteous and knowledgeable about the honda product they offer to the consumer.

juliebrown1120

Jun 15, 2011

Tim was the most prompt, detailed, and kind person I've ever dealt with at a dealership. I always knew what was going on and he ensured I had the best deal possible.

stu1234

Jun 3, 2011

Although Nick J was fairly new to car sales, I was impressed with his knowledge and follow up. All the folks at the dealership were very professional and responsive. The sales manager Jay had a good demeanor and seemed fair. They had a nice selection of both new & pre-owned vehicles. I would recommend them over the Honda dealer in West County that I also dealt with....

iviefamilie

Jun 2, 2011

I arrived with my son for a B1 service visit at 11:30, and was greeted with a smile. I was assured that this was an express service item (oil change and tire rotation) so I elected to wait for the car to be finished. My son and I enjoyed our (brief) time together in the clean waiting room. We actually played games on my phone, but the tv was on an infomercial channel that was mildly interesting. Within 45 minutes we were ready to go! The car had been washed, too! I LOVE this place!! I would recommend it to everyone!!

jblane79

Jun 2, 2011

The service at Honda of Frontenac was top notch. Not only did they give me a great price for my old Honda Element, but they gave me a great price for my new Honda Accord. The staff there was extremely friendly and I really felt at ease while going through the whole buying process, which can be a really scary experience if you have ever gone through one before. What really stood out to me was that after the sale of my car, the dealer took the time to explain all of the features to me and went through everything I had questions about. If anyone is ever looking for a great place to buy a car, I will always point them in the direction of Honda of Frontenac. Thanks again for a wonderful buying experience and thank you for your service.

skeel

May 30, 2011

Sean was very nice and cooperative. He gave me a good deal and was very helpful. I would go back to him again. Also I would recommend anyone that was looking for a car to go to this dealership and to ask for Sean when they went in to look at cars.

DocAB

May 28, 2011

I would certainly deal with Honda of Frontenac again. You can buy or service a car anywhere, so the people at the dealership are what make the difference - and these guys go out of their way to be helpful and honest. Even after the fact, they continue to go out of their way and be there for whatever we need. I'm impressed.

tcook-1

May 28, 2011

My daughter and I enjoyed the experience at Honda of Frontenac looking for her, her first car. Cindy, our sales person, was very pleasant and nicely enthusiastic even though we showed up near closing time. It was easy negotiating the price and we walked away feeling good about our purchase. My daughter now has a sharp 2010 Civic with a Nav system. Yea, I won't forget my daughters smile. She told me after we purchased the car that she really liked this dealer. I think that says a lot.

tgc

May 28, 2011

I was looking for a used car and found 1 at a South County dealer, the more I looked into Consumer Reports and Edmonds the more I did not want to purchase the South County used car. I contacted Honda of Frontenac ( Honda CRV reviews are great )after finding a Honda certified used 2008 CRV through the Internet on their lot. I called Honda of Frontenac to see if they still had that car, which they did. The price was 2nd lowest for a Honda Certified CRV, but the other dealer with a lower price was in St. Peter's and did not have good revews on the internet. I had already set up a used car check at my local repair shop in South St. Louis for the same day ( originaly for the South County car ). The dealer reviews at Honda of Frontenac were good, I spoke with Matt Ciuffa over the phone, explained I was interested in the Honda CRV and asked if I could take it to my local repair shop to have them give it a used car check, my request was granted. I picked up the car and my local shop checked it out and it checked out fine. I went back to Honda of Frontenac and spoke with Matt Ciuffa, walked around the lot to see what else was on their lot, decided I would see if we could make a deal on the 2008 Honda CRV, which we did. I picked up the CRV to have it checked out at 1:40 pm and made the deal with Matt around 5:00 pm. I was not pressured, Matt Ciuffa was a GREAT guy, the car sold itself and Matt was able to make a deal with me. This dealer, Matt Ciuffa and this transaction tied with my best car ( new or used )buying experience! I hope all other dealings with Honda of Frontenac go this well.

eekkelly

May 26, 2011

My sales rep, Tim Devine was so nice, informative and helpful. He really worked with me on finding the exact make, model and color car that I wanted. I also gave him a very specific price point which he was able to accommodate. I was really surprised he was able to do it. This is my first Honda and I've never been happier. I would recommend this dealership to anyone. My boyfriend is so jealous of my beautiful new car and the great deal that I got that he is out on the lot looking for his new car!! Thanks, Tim!!

jumage

May 26, 2011

We have worked with Honda of Frontenac for years and purchased two cars through them. They are consistently friendly and helpful. I even called them recently when I locked my keys in my car. They helped me instantly. I was back in my car within 90 minutes of calling them! They truly went above and beyond the call of duty. I am so grateful.

mjrice1015

May 25, 2011

Tom bent over backwards to assist in the purchase of my new CR-V. He was courteous, friendly, not at all pushy, and took care of everything so efficiently that I drove off with my car in a very short while. Overall I had an extremely pleasant experience.

jaroth1978

May 16, 2011

We didn't end up buying from this dealer, but the salesperson, Cindy Wilson, was probably the best part of our car-buying experience. She was very knowledgeable and seemed like a 'straight-shooter'. She was able to answer questions and tell us things about the vehicle that other salespeople at other dealers clearly did not know. We actually felt bad that we didn't give her our business.

bchitwood

May 15, 2011

I was planning on bringing my car in for an oil change, but stopped at the License bureau to update my plates first. At the License office I found out I needed an emissions inspection, too. I went to Honda of Frontenac for an Express oil change. Randy in the service department came out to meet me. I told him I wanted an oil change and asked if they could do the emissions inspection. I figured that was a different part of the shop, but he told me he would see what he could do. Thirty minutes later, my car was ready with an oil change, emissions inspection and a car wash (which I didn't ask for). I appreciated that Randy took the time to help me out and save me another trip in.

brutenight

May 14, 2011

I gave this rating because Mr.Johnston made the purchasing of our new 2012 Civic a pleasureable experience. Usually buying a new car is a horrible time for us, but for the first time we actually had fun. He was knowledgeable about the Civics and patiently waited until we were sure what we needed.We will be looking forward to shopping with Mr. Johnston and this dealership again in the future.Thanks Bill and family

mfrank

May 14, 2011

Martin Kingsbury was very friendly and professional. He allowed the time to answer all my questions and took me for 3 different test drives. He knows the cars. At no time did I feel pressure to do a deal, but when I decided on a car he made sure that everything was done in a timely manner. I'm very happy with my used car. I will recommend Honda of Frontenac to family and friends - and Martin in particular!

grandmainthelou

May 13, 2011

I used to arrange to have some one pick me up from the dealer when I dropped my car off for service. At Honda of Frontenac, there is no need. The waiting area is quiet and comfortable, there is free coffee, free wi-fi and the bathrooms are spotless. Now, I simply use the time to catch up on reading, correspondence, pay bills, and write a few emails. No need to leave the premises; it's some alone time that I need for myself. Thanks, Honda.

ianello

May 13, 2011

I just purchased my Civic LX-S from Matt Kiefer and Dave Bell, and am wondering why on earth it took so long. It is a fabulous ride, and handling is sensational for sales rep. I went from a Jeep Liberty to this amazing car! Matt was incredible in handling the sale along with Mr. Bell. I am from out of state (MN) and they helped me for over a week until I could get down there to make the trade. I would not only would I recommend this car, I would recommend the dealership and refer my friends to Matt and Dave! Outstanding! I cant thank you enough!

keith1106

May 13, 2011

friendly cared what i needed and wanted not a pushy salesman trying to make sale but trying to get me the deal i neede will not ever shop any where else 5 stars thank you for not making this an unpleasent ordeal for my wife and i and making my life a little easier best regards satisfied customer kathleen miller

lmbtyd

May 13, 2011

Nick was wonderful to work with and set me up with a dependable car within my price range. He was easy to communicate with and non pressuring, especially since I am a young, first time buyer. Dealership was friendly and great atmosphere. Would reccommend Honda of Frontenac to friends and family.

Mattreuter1

May 13, 2011

Tom was easy to work with and not pushy. We were in and out of the dealership with a new car in under 3 hours even with turning in a trade. I would highly recommend. The dealership was able to keep my 15 month baby occupied for this time. I have never owned a Honda before.

ndbama01

May 13, 2011

We went to another Honda dealership where we had test driven a vehicle. When it came time to make a deal, we were given a great price. We went to put a deposit down, and we were promised they would be able to locate the car that we wanted. After several phone calls to get us in the door, once we put the deposit down, we heard nothing for days. After repeated calls back to the dealership, we were told unless we picked another color or vehicle with different amenities, they could not deliver. We then went to Honda Frontenac. We ended up paying slightly above the other Honda dealership, but it was well worth it. We will now go to Frontenac for all service and any future Hondas. Mike Mercz was friendly and professional. Our experience was great at Frontenac.

Suecity2

May 13, 2011

Cindy made our visit very pleasant. She was so good we ended up buying two cars from her. You felt like you known her for a long time and I felt that she had your best interest at heart. People forget about customer service and that is what sold us. I believe customer service is forgotten and I believe it is awesome there. Thanks Cindy. You rock and I would recommend you to anyone and I already have.

slatham

May 11, 2011

I needed another car and wasn't sure if a new or used car would be best. The salesman Ben Alan was very helpful in listening to my needs and finding the right car for me. I hadn't bought a car for years and everyone at Honda of Frontenac made the process, from start to finish, clear and easy to understand. It could not have gone better. I love my Honda Civic. Thank you Ben Alan and Honda of Frontenac.

stacmama

May 11, 2011

tim did a wonderful job of getting me the car i wanted with the price i needed to keep my payments in the needed price bracket. He showed me how to work the radio and seats all all the other equipment in the car. He was very friendly and made sure that i would give him a call if i had any questions or concerns. Dave made the financing very simple to understand and gave me a graeat deal on my extended warrenty. I would highly recommend honda of frontenac and will continue to use them myself as this is the second car i have purchased from there. Thanks so much for everything guys!!!!

waldoz

May 11, 2011

Tim Devine called me on 4/26 to offer me a special trade for my 2010 Pilot that sounded too good to be true. I was sceptical until he spoke to my accountant. On 4/29, I traded my 2010 for a 2011. It was a pleasure to work with Tim and I would be happy to work with him again.

dkotva

May 10, 2011

I purchased a used vehicle from Rich. I spoke with him when I needed a vehicle quickly after my son slid off the road and hit a tree. Rich researched vehicles within my price range and kept in contact with me on what was available. When he found a vehicle I was interested in, he brought the car to me to test drive. The car was clean and within my budget. Rich never pressured me and was always honest with me concerning the vehicles he researched. He felt this was the best vehicle within my price range, and, after test driving it, I had to agree! I purchased it! My son is still using my other vehicle because I chose to keep this one for myself!

josephhoppel

May 10, 2011

Salesman Nicholas Johnston was helpful, informative, courteous and respectfuland, unlike so many car salesmen in my experience over the years, put me at ease from the get-go. Nick obviously wanted to make a sale, but he wanted to make it in a highly professional mannerwhich he did. He was VERY IMPRESSIVE.

klkahn4

May 10, 2011

I purchased a car from Rick at Honda of Frontenac. On my first visit, he helped me zero-in on good car options, but I didn't find anything that day. He called a few days later to let me know that he had gotten some more cars in that fit my description. He sold me an amazing Acura TSX at a price well below blue book value. He was honest, extremely friendly, and truly concerned with finding me the best car within my price range.

mbasler

May 10, 2011

Ben Alan was very knowledgable about all the cars. He listened to my needs for a family car and made appropriate suggestions. He was approachable and respectful, and I felt very comfortable working with him. After I bought the car he made sure I was completely satisfied with the vehicle and that I understood how to work all the new technologies. Overall, he was very helpful and I would buy another car from him.

michael1962

May 10, 2011

Recently purchased a 2011 Pilot. Ben was great to work with and I would highly recommend him if you are looking for a professional but no-pressure salesperson. The service department has been courteous and responsive to any issues that have arisen and it's a pleasure to be welcomed and recognized by the receptionist's when you enter the building.

Dancing pct

May 9, 2011

I saw an ad on the internet and Mike did not play games with me. He was straght forward ans I got the deal as advertized. I was in an out of ther in less than an hour. Mike called me the next day to make sure everything was OK.Mike Jacksom the sales manager personally thanked me for my busniss and Mike Mrerz introduced me to all the departments. Tina was verry frienly and even said good by to me by name.

nic314stl

May 9, 2011

After having a negative experience with a different dealership, I walked into Honda of Frontenac not expecting much. I was blown away with the service, friendliness and straight forward approach of Mike and Lisa. Not only was I able to purchase the car I had been looking at, but I was out of the dealership with the new car in less than two hours. Mike has been great with follow-up and I feel very comfortable with the dealership. I highly recommend Mike and would gladly purchase another car from him.

Sandra Lynn Burnstein

May 9, 2011

When I walked into the dealership i was quite impressive that I was not bombarded with salesmen. When I have looked at other dealerships I felt trapped and walked out. I was looking for a used car for my daughter within a certain price range. When i got there Rich greeted me and introduced himself. He was groomed and very professional. What I liked about his approach with me he was not pushy. he asked me questions regarding budget, who will be driving it and the type if vehicle I was looking for. We sat down and he found some cars within my price range. I test drove a few that i thought my daughter would really like. After we went back inside he worked up some numbers for me. I told him that I would need to speak with my daughter who was away at college. He thanked me for coming in. i was extremely impressed with his follow up phone call. Unfortunatly she had found another car where she attends college. i would highly recommend Frontenac Honda and Rich. he seems very honest and that is what is really important with me when looking for a car.

jennychele

May 5, 2011

Dealing with Honda of Frontenac was a FANTASTIC EXPERIENCE! Everyone who helped us was friendly,courteous and well informed, but RANDOL CALDWELL stood out from them all. Never have I dealt with a more HONORABLE young man. Randol is TRULY an ASSET to this dealership. Randol went ABOVE and BEYOND to make this deal happen. It wasn't about numbers for him...it was all about us. I cannot say enough about Randol...in fact I haven't the words to PRAISE him enough. THANK YOU RANDOL and continue to BE WHO YOU ARE!! Honda of Frontenac is very fortunate to have this young man as a member of their team and we are VERY HAPPY to be a part of the HONDA FAMILY!!

snowman1

May 4, 2011

We took our car into Frontenac Honda after hearing some strange noises when turning. It was quickly diagnosed as a problem with the axle as well as a leaking transmission seal. The work was completed while we waited and there was no charge as the warranty was still in effect. The service was wonderful and I would recommend them to everyone.

wrensl

May 4, 2011

Salesperson (Martin Kingsbury) was top notch and easy to deal with. The new 2011 Ridgeline I bought could have been a little cleaner at delivery. Trunk was a bit dirty and there were some glue smudges on various parts of the exterior and a black smudge of some sort on the back seat (leather). It also had a few more miles on it than they initially indicated...it came from a dealer pretty far away from the guys I bought it from. I have since used the free car wash service twice....seems to do a pretty good job but if your car was super dirty (muddy from off roading for example) you might need to go somewhere else. They do not vacuum the inside of the car but they do armor-all the tires.I have not used their oil change service or other services yet but they come highly recommended by friends who have been coming to this dealership for service for years. It appears the personel are the same as when the Hueys owned it....and that is a good thing.

sandsud

May 3, 2011

I chose the colors and options on the internet and they priced and found my car as they did not have it on their lot. My new Honda Accord is absolutely gorgeous. I am a repeat new Honda car owner. My old Honda Accord is 15 years old, runs great and we are keeping it in the family.

gincamp

May 2, 2011

This was the most positive experience I have ever had buying a car in 50 years. Paul Leong was straightforward, honest, respectful and clearly had the authority to make the 'deal' without subjecting me to 'managers' who were trying to see how much they could intimidate me into taking the highest price possible. Since I was not trading in a car, he even had the shuttle pick me up. I now begin my 26th year as a Honda owner

mlauren

May 2, 2011

I never thought purchasing a car could even be remotely pleasurable. I found the dealership that I will tell everyone about! Fantastic staff and smooth transaction. I am so happy with my new vehicle and feel very comfortable that the price was more than fair.If I could rate this dealershihp higher than a 5 I would!

Localwendy79

Apr 29, 2011

The employees at Honda of Frontenac have always been friendly and helpful, but I have never been as pleased with them as I am today. My '05 Element had an issue with the heater core and radiator which was announced on a service bulletin. Unfortunatly, my VIN number was not included. When I brought my car in and had it evaluated, I was told the $2500 repair that will take 7.5 hours to complete will be covered. Parts were ordered and I brought it back for the repair. The next morning I received a disappointing phone call from Pat Carroll informing me that it would not be covered because the service bulletin did not include my VIN number. I explained the situation and he agreed that the issue was similar to that of the cars included in the service bulletin and apologized multiple times. He then offered to talk with his service manager (Dan Schweiger) who called the Honda Rep. After spending a lengthy amount of time on the phone, the Honda Rep gave the green light for the repair. They stuck to their word and did the right thing, restoring my confidence in this dealership and making me a very happy customer.

Sally Greenwood

Apr 28, 2011

Great experience. I knew what car I wanted as this was my 6th Honda. Matt was very helpful in locating the car for me and explaining all the features on the car when I picked it up. Lisa explained all the optional programs available. I love Hondas.

dizneynut77

Apr 25, 2011

We visited your store to find a car for our son. We were greeted by a man with a big smile and a handshake, That guy was Mike Weger. He helped us not only find a car for our son but also showed us how to make it affordable. By the time we were all finished we felt like we knew Mike for a life time. This was hands down the best car buying experiance we have ever had.Once again thanks Mike for going over and above for us , we will be back.

jillypooh

Apr 25, 2011

We loved working with Mr. Weger. He was so helpful. I'm not experienced at buying a car but he made the process so easy. When I got home I had a few questions I forgot to ask earlier and he helped me right away. He wasn't about just the sale, he was about the service. I don't know if there's an award for best salesman, but if there is Mr. Weger should receive it. Thank you!

Just Ducky

Apr 25, 2011

We have made two purchases from the internet manager at Frontenac Honda, Paul Leong, within a 6 month time period. Our first experience was so good, Paul earned our repeat business. Paul knows our time is valuable, and he is extremely well organized, efficient, and no-nonsense. With both purchases, I stopped in on a Saturday for an hour, picked out a car, and got a great deal. In both cases, we drove the car away on the following Monday morning, and the paperwork took under 45 minutes. Paul made sure that everything went flawlessly, and he always had an adequate selction of cars to choose from. We have a Honda dealership within 1.5 miles of our house, but for both of our new Hondas, we drove the extra 9 miles to deal with Paul.

jslabanow

Apr 21, 2011

Sean was excellent to deal with. He was very friendly and did his best to help us find a car. Unfortunately, we were unable to make a purchase at this time. His knowledge of the Honda product as well as other makes was very impressive. He was willing and able to answer any questions we had. We will definitely be back to see him in the future.

kdierks

Apr 21, 2011

Tom Marstall and the rest of the service department were very friendly and accommodating in getting the part ordered and the car in immediately for the installation and service. The installation job was perfect, price fair and the total service was completed in the exact amount of time I was told it would take. Tom was also helpful in giving me the names of places to check for painting some scratches on the car. From the parts department to Tom Marstall through checking out with the cashier, my entire service experience was excellent in every way.Karen Dierks

lwbush

Apr 21, 2011

Leasing a car here was - Easy Breezy Lemon Peezy! If there was a 10 star rating - Honda Frontenac would get every bit of that and more. Martin Kingsbury, was a joy to work with, knowledgeable, friendly, professional, and an undervalued quality in sales - a real listener. He quickly identified our goals, found options in our price range - and bam! Narrowed the range in minutes - choices that would fit our preference and price profile. There was no haggling or confusion. The entire staff, including Tina - the awesome receptionist (and brains behind the operation) and Lisa Sachs the business manager made our experience absolutely delightful. Purchasing a car can be painful - but not here. The opposite. An absolute joy! Thank you Honda Frontenac and Martin K!

cgbrunner

Apr 20, 2011

Went to Frontenac Honda looking for a used car. Working with Sean Sage was a pleasure. Not only was he knowledgeable but also felt he was willing to work with us on our trade in. As long as Frontenac Honda has Sean Sage, they will have me as a customer.

mom41970

Apr 20, 2011

This was the most pleasant experience in buying a car we have ever had: a friendly, courteous salesperson, no pressure tactics, no horrible haggling over the price [no wasting alot of our time], knowledgeable presentation of all the gadgets on the car once we had purchased it, plus we were able to drive it off the lot that day after the purchase. We would definitely recommend this salesperson and this dealership to anyone we know who is interested in purchasing a Honda.

wpsmith

Apr 20, 2011

I have a 2001 Honda CRV which has 177,000 miles and it was having noisy tire issues. Randy Orlorski looked at the tires, made sure the car was fine and he and Dan Schweiger resolved the noise problem to my satisfaction. The CRV has had all its service doneat Honda of Frontenac and since the noise problem has been fixed it is running good as new.

LikeNew

Apr 19, 2011

Mike was accommodating and helpful. Has gone over and beyond by providing the additional services and accessories that were requested by us. We are also thrilled that we can get a free wash anytime we wish. Would easily return for future purchases!

haloibg

Apr 18, 2011

Randol is one of the most professional sales people I have ever dealt with, and I have referred him to many clients. I have personally purchased 3 cars from Randol over the past several years, and he is in the double digits for selling referrals to my clients and friends. Thanks, Harold Long

jasminmiller

Apr 18, 2011

I gave this rating because as soon as I walked into the door someone greeted me, I was placed with tom in seconds then he asked what I wanted showed me some cars and then he broke down the whole process of buying he gave me a couple of options and before I knew it I had the keys to the car....yeah baby

jessicarhuang

Apr 18, 2011

Matt was a really great sales person to have. He was very friendly and knowledgeable, and he got me really excited about the purchase without making me feel pressured to buy something I didn't want to buy. I'll definitely recommend him to my friends, and I will buy my next car from him. Great experience overall.

Dan Sites

Apr 16, 2011

I have been a customer of these two since before they began working at this dealership and followed them here. They are top notch and have always treated me fairly and are great to work with. I would highly recommend them to anyone as they really know their business and are great with customers.

horvath0904

Apr 16, 2011

I went to Honda of Frontenac to look for a used car to drive while I was in college. the service I was given was very very good. Even though I was not looking to purchase an extremely expensive car, I was still treated as if I were. The salesman, Sean Sage, was very friendly and not pushy at all. I felt really comfortable dealing with him and satisfied with my purchase.

hd1025

Apr 15, 2011

I have had the greatest experience with a dealership ever dealing with Honda of Frontenac. It has been amazing and I would recommend them to everyone. I will tell everyone I know about my experience. I've dealt with other dealers but NEVER been treated as well. I really mattered to them. I was never "just another customer". THANK YOU isn't even good enough to be said about them. It's like nothing I've ever experienced before!!!! THANK YOU!!!!!!!!!!

crystallite25

Apr 14, 2011

Randol Caldwell was very professional in his sales approach and knowledgeable about Honda, and he was extremely helpful when we purchased our vehicle. His service has gone far beyond our purchase. He has even checked our power steering fluid when we were having problems, and he also helped us coordinate our service appointment with the service department. Anytime we have a question about our car, we call Randol, and he always spends time answering our questions. We highly recommend Honda of Frontenac and Randol to all family and friends! We can't thank Randol enough! Thank you for the outstanding service!

delstner

Apr 14, 2011

My husband and I recently purchased a new Honda Accord with the help of our excellent salesperson, Gary Everett. We had gone to two other Honda dealers, but just clicked with Gary. He was honest, forthright, and down-to-earth, which we greatly appreciated. He worked with us to get the best price, and really listened to what we wanted. The fact that he was willing to put on his daughter's stocking cap (when nothing else was available) to show me around outside on a blustery day, even at the risk of ribbing from his colleagues, was totally endearing!Gary has made follow-up calls and made us feel quite special as his customers. Everyone at Frontenac Honda, including the receptionist, was welcoming and helpful, which guarantees our return visit for purchases in the future!We would recommend this dealership and Gary Everett to everyone!Mr. & Mrs. J. Elstner, Ballwin, MO

Ellinder

Apr 14, 2011

I would call this the friendliest place in town. All that is missing is the cracker barrel and the pot-belly stove. There is a genuine smile as you walk in the door from the receptionist and all of the sale persons are warm and welcoming. The workers in the service department are knowledgeable take the time to explain all that they do or need to do. Even the people in the waiting areas are friendly.

jenben78

Apr 14, 2011

Randol Caldwell and Honda of Frontenac made my car buying experience very easy and positive. Randol was very knowledgeable about the car I was purchasing. I would recommend Honda of Frontenac and Randol to all my friends and family. There service department is also great. They always know what needs to be done to my car and complete the work in a very effective manner. I look forward to working with this dealership and Randol for many years to come.

jstl2819

Apr 14, 2011

I went to the dealership really not knowing what kind of car I wanted I only knew I wanted a honda because of their overall satisfactory rating. I ended up test driving a few different types of cars and I ended up choosing a CR-V. Nick the sales person was great, he could answer all my questions about the cars and was willing to spend time and show me the different packages of that was offered with the CR-V, he even let me test drive each of them. The service I recieved with Honda of Frontenac was great, and I would recommend the dealer to my friends and family. The service was prompt and friendly, they were really able to work with you and they made you feel welcomed at the dealership. They didn't try to rush my decision, they just wanted to make sure I got what type of car I loved. I feel that this dealership really stands by the product and takes pride in making sure that customers are satisfied, I have gotten several phone calls from the dealership and Honda making sure I am completely happy with my purchase.

nyrhtak

Apr 14, 2011

My association with this dealer is nothing but great! I have been using your service since the car was purchased and have no complaints with the personnel or service.I especially like doing business with Greg Lange and Jim Oliver. These two guys are one of the reasons I keep coming back to Honda of Frontenac. They are super friendly, efficient, knowledgeable and very helpful. Thank you for both of them.I find this dealership easy to deal with and very honest and above board at all times.Jim Zirbas,Bridgeton, MO

LisaMurphy

Apr 13, 2011

I had a flat tire (my kid did it) and I came in for help. The service dept was awesome. The car is only 2 weeks old and they replaced my tire for free. Really appreciated it. We have another Honda and have used them for service for the past 3 years They've been great

abwolf

Apr 12, 2011

I went to. look for a new car because I knew the owner. He is a former parent at my current school. THey were pleasant and I think offered me a fair deal. My only maintenance work is an oil change. My main drawing card there is Tina the receptionist.

zarinelli

Apr 12, 2011

On Saturday 4/9 I brought my step-daughters Honda Accord in for an oil change. Getting out of the car I noticed the plate renewal were due in March.The renewal notice is sent to her Father's home. Greg Lane was great. He worked out for me to get the emmissions done so we could get the tags up to date. Jim Oliver was also great in explaining what they were going to do to the car. These two employees are doing the right thing for customers. Treating them with respect, honest communication which is I believe is all you can ask for. Thanks to them the experience was great.SincerelyBob Zarinelli

pshinee

Apr 11, 2011

Had a very good experience with this dealership. They are very accommodating and take the extra mile to help me with my new car purchase. Gives high value for my trade in. Paul is very quick in working the numbers that works for me and kept in contact with me through the whole process. Lisa is very friendly and helped a lot with all the paperwork. I highly recommend this dealership.

saponetta

Apr 10, 2011

Tim was very easy to work with. We have had alot of bad luck buying cars in th epast and this charming young man made everything so straightforward and easy. They didn't have th ecar I wanted in stock, but I took delivery of my new car the next day, even earlier than promised. The gentlemen in finance was a class act as well. I would highly recomend this dealer to friends and co-workers.

Patrick Corley

Apr 8, 2011

Honestly, this was a great experience. The Sales Manager Tim Devine was extremely knowledgeable about the cars and understood what I was trying to do with my trade. From one sales person to another, Tim knows his industry and his customers.Also, financing was a breeze and they were able to get me a great rate in minutes.

ruf03fus

Apr 8, 2011

Very Good Experience. Would highly recommend. Tim went above and beyond to assist in all aspects of the sale! I loved my 2010 element and am very excited about buying a new 2011. The finance portion could have been smoother but I think that is typical whenever a vehicle is purchased. Overall, a very good experience.

are3sons

Jun 20, 2010

Terrible Service ...Tried to take advantage of my 80 year old grandmother..My grandmother went in for service repairs on her 5 year old Honda Accord..Sales advisor takes her into a closed booth (closing booth) closes the door. This was completely unneccesary. Working my grandmother over the coals with service that never should of been performed. She was told she needed brakes and a transmission flush for 800.00We ended up taking it to MCnamaras for 1/2 the amount..Beware of their service is all I can tell you