Used Cars for Sale at Honda of Gainesville in Gainesville, FL

Betty

Nov 22, 2016

I was greeted by a service advisor who was friendly and he gave great personal service. Made me feel that my needs were important to me

Caprice

Nov 22, 2016

The Service Advisor was extremely busy but kept me informed of the status of the service. After all the maintenance was completed, my car was washed and vacuumed. I almost got to finish watching the new Jungle Book!

Elizabeth

Nov 22, 2016

The service was fairly quick. Originally went in to check tire pressure and check headlights. Representative let me know they had parts for two recalls on my vehicle so went ahead and took care of that.

Priscilla

Nov 22, 2016

I trust the technicians to do a top notch job every time I come in for my maintenance service and Dave L. is friendly and professional.

Reynaldo

Nov 22, 2016

I have an excellent relationship with service adviser Paul Roark. I trust his recommendations fully and that is why I return to Honda for my car ser5vice any time needed

Roupen

Nov 22, 2016

Received special care when waiting for my car to be serviced.Service was completed within the time I was informed. For a very busy service department I was kept informed.

Scott

Nov 22, 2016

Honda of Gainesville has done an excellent job with all of my service needs. They have been consistently competent, fast, and friendly.

Traci

Nov 22, 2016

Honesty of Big Eric and the sales manager having a fast answer and not dragging the experience out. This is the 4th new car from this dealer.

Christopher

Nov 21, 2016

The courteous and attentive service advisor. The work being completed on time. The extra time and care they took to clean my front windshield inside. I have trouble reaching it to clean it. The dirt made nighttime driving awful. It was sooooo nice of them to have done that and on a Sunday too. My car was also washed! I hope these workers get a bonus!The wait area was super clean too. Janitorial staff did a good job there!

Guanming

Nov 21, 2016

I went to this dealership on 10o'clock, there was short waiting time, nice service, will go to this dealership again

Jeff

Nov 21, 2016

Once again, Wes, my service advisor, was awesome! He is the reason I keep coming back. I always ask for and work with him as he really strives to do what is the right thing for me. He doesn't try to get me to do stuff that I don't need to have done, therefore, when I do need to have something done, I can trust his advice. This is VERY important to me. I a m not a car guy, but I am not stupid either. I can read people pretty well and while I may not know cars, I know people. I have taken my cars to other garages for repairs in the past, but now, because of Wes and the reasonable prices of your work, in addition to my Accord, I bring my Toyota Camry to Honda of Gainesville for repairs. Wes has gone over and above. in helping me as a customer. For example, last night, the check engine light came on in my car. I called Wes this morning and he told me to come by and he would hook it up to read the error code. As I pulled in, he was walking out with the code reading device. He informed me that the cold weather probably send a false error message and he reset my check engine light. Because he knew the history of my car and repairs done by Honda of Gainesville, he was able to say with confidence that it was not a problem but if it continued we could replace the back O2 sensor (which is much less expensive than the front O2 sensor problem that the garage had repaired last year). I was in and out in less than five minutes! Now THAT is service excellence. Give that man a pay raise, as I will be back at Honda of Gainesville for paid repairs.

pmwhite0326

Nov 21, 2016

This time around was my third purchase from Honda of Gainesville.....the best experience yet! Everyone I dealt with was amazing. Chris Irvin completely exceeded my expectations and made my vehicle purchase a smooth process. There is no doubt in my mind that I will be back at Honda of Gainesville for my next vehicle purchase. I highly recommend Honda of Gainesville and Chris Irvin!

Clifford

Nov 20, 2016

The service was very great, and Erick Palmer was a great salesman to work with. He really knew how to make a customer feel appreciative.

Tim

Nov 20, 2016

Everything. The service was friendly, efficient, and professional. All my concerns were noted and addressed. The wait time was what I was told to expect. I was made aware of serivces I may need in the future.

Joan

Nov 19, 2016

Everyone was very friendly and they made the process very easy. I was impressed that they had an area to purchase homecooked food for the visitors and employees which was also excellent. I do not remember their names or I would put it into this review.

Laura

Nov 19, 2016

Service for airbag recall. Completed in timely manner. Service manager was Great. Easy to make reservation.Service for airbag recall. Completed in timely manner. Service manager was Great. Easy to make reservation.

Christine

Nov 18, 2016

You sell Hondas ! Wes inspired confidence in the whole process of purchasing a car. Chris Irvin was terrific. My father in law was a car dealer, and I judge all by his standards

Donna

Nov 18, 2016

My service advisor, David Linville, always makes visiting HOnda of Gainesville a pleasant experience. Not only is a extremely skilled at his job, he is also eager to please his customers and gives 110% effort to make sure the customers and their cars are taken care of in an expert fashion.

Karen

Nov 18, 2016

Always pleasant, quick and painless. The atmosphere is great. I am never disappointed, I travel over an hour to have my service completed.

Patricia

Nov 18, 2016

All the sales people was very helpful and kind, and our sale guy was awesome in everyway and thank u Ryan for being very helpful

Toni

Nov 18, 2016

Customer friendly. got me in and out quickly! Very pleased! From appointment scheduler to service adviser I was treated extremely well! Would highly recommend!!

Crystal

Nov 17, 2016

The easy, laid back, no hassle experience. My family and I were able to drive and talk and really get a feel for the car without the pressure of a salesman being present. Then, when I was ready to purchase the car they were very professional and curtious.

Derek

Nov 17, 2016

All my questions were answered, which helped me narrow down my choice. I was able to drive away knowing that I made the right decision, coming to this dealership.

Ella

Nov 17, 2016

Professional; set time when it would be ready--was accurate; comfortable lounge; washed car; did not do any repairs that were not needed

Margaret

Nov 17, 2016

After my car was serviced it was washed and vacuumed beautifully, all at a great price. I was blown away my the level of detail and customer service.

Vivien

Nov 17, 2016

The quick service. There is also a level of trust I have with the dealership that I don't have with other places.

Claire

Nov 16, 2016

I appreciated the shuttle, I didn't know they had one and if I had known I would have brought my car in earlier. They dropped me off and picked me up at work. I also appreciated the car wash, and the information about other problems with my car.

Jennifer

Nov 16, 2016

They had Fast friendly service and affordable. Thank you! Please stop requiring a minimum number of words to submit a review ..................

Joyce

Nov 16, 2016

I am impressed with the Gainesville Honda agency. The workers are pleasant, competent, and thorough. In fact, I enjoy waiting there while my car is repaired. The complimentary coffee and the on-site cafe are appreciated too.

Nancy

Nov 16, 2016

Attention and help from service manager. Very responsive to my needs. Work performed is reliably excellent from dealer.A FAST Lane service option should be added, should be as efficient as Jiffy Lube.

Arthur

Nov 15, 2016

Just knowing the work will be done right the first time is the main reason I always bring my car to this dealership.

Charlene

Nov 15, 2016

very friendly and professional . David Linville is the best rep I have worked with. All the reps seem to work as a team

Crystal

Nov 15, 2016

THE TOOK THE TIME OUT TO ANSWER WHAT QUESTIONS I HAD AND THEY MADE SURE I GOT THE BEST SERVICE POSSIBLE, I'LL BE SHOPPING HERE FOR ALL MY CARS. THEY DEFINITELY PUT YOUR MIND AT EASE AND GET THE JOB DONE RIGHT THE FIRST TIME.

Grant

Nov 15, 2016

Very nice employees. I felt quite welcome. The process of getting my oil change was nice and easy. Also they had movies.

Kathleen

Nov 15, 2016

Christine and james could not have been more wonderful. They went out of there way to give me a good deal.

Mary

Nov 15, 2016

I was greeted immediately by Paul Roarke. He's an excellent Honda representative and answered all of my questions. Nancy did an excellent job of getting my maintenance done in an efficient manner.

Patricia

Nov 15, 2016

I like the fact that I am recognized by Nancy Voss and Wes Bracewell when I come into the service area. They are both very pleasant and knowledgeable and make every visit a pleasure for me. They are the best!!!

Carmen

Nov 14, 2016

The person that assisted me was very nice and professional and so kind to stay until my car was done. I truly appreciate those acts of kindness.

Carol

Nov 14, 2016

Chris was the best! I have recommended him to friends when they are in the market for a new car.

James

Nov 14, 2016

Staff was very cooperative and had my car ready before I thought they would. It drives much better than when I brought it in and I didn't think that was possible.

Martha

Nov 14, 2016

Being able to arrange appointment for service on line was a plus. My car was serviced and ready at the time promised by the representative.

Uneika

Nov 14, 2016

Advisor was very courteous and informative! Service was prompt and completed in a timely manner. Service experience was great compared to Honda's buddies across the street.

Pistol1125

Nov 14, 2016

The staff at Honda of Gainsville are helpful and very curtious. Chris worked hard to get me what I wanted. I Highly recommend Chris Irvin. Thank you Chris and Honda of Gainsville. I love my new Pilot!

Brittian

Nov 13, 2016

Paul, in the entire Honda service staff, are kind and honest! I know that I can take my vehicle without them adding additional services that are unnecessary onto my visit. That is greatly appreciated.

Deepu

Nov 13, 2016

The Supervisor Dave did a good job explaining and following up on the AC issue. It is better now.The waiting lounge is also great with multiple movies.

Donald

Nov 13, 2016

It was nice to have a free oil change, filter and lube for my 2016 vehicle. I dropped my vehicle off and picked it up about 1.5 hrs. later.

Keontris

Nov 13, 2016

Fast and friendly service. They let me drive to work while working on my deal. Love my car!!! Surprised they took my old car. I'll definitely be returning.

Shantanu

Nov 13, 2016

I appreciate David taking me to workshop for direct interaction with mechanic who was very helpful. Also the waiting lounge was great dono could sit their and do my work.

Brenda

Nov 12, 2016

We were there for a complimentary oil change. Had a 10:20 appointment but drove from Middleburg and arrived at 9:45. We were greeted with a warm smile and told we could go right in. Paul was the one who took care of us. Waiting room was comfortable. He told us it would take about an hour and it was almost correct to the minute. We were amazed that even though it was free, we were still treated like paying customers. We have another coming plus we saw Chris, our salesman, who told us the third one would be on him. I'm not sure we'll do that to him as we thought he was so great. He even sat down and talked with us for a few minutes.

Eric

Nov 12, 2016

Friendly staff and the atmosphere was fantastic. Wait time was great even thou they were very busy. Will be back for next appointment.

John

Nov 12, 2016

Everything was fine, treatment by personnel was 1st class, I do not know if it can be improved. I would recommend to others.

Robin

Nov 12, 2016

The staff in service are excellent. Dave is always and consistently polite, interested in helping and informative in explaining what has to be done or has been done. Nancy is excellent too.

Teresa

Nov 12, 2016

Paul Roark is the best service consultant, reliable and excellent service. Timely service ..provide car service to customer. My Honda Pilot is very Valuable and keep me safe to drive .

Susan

Nov 11, 2016

Wes was friendly and when I asked him about vacuuming my car and getting a spot off a seat, he said no problem and it was done. Drop off and pick up were easy, too.

Suzette

Nov 11, 2016

I didn't have to wait too long and felt like all my car needs were taken care off very well.

Todd

Nov 11, 2016

Professional and friendly people that always makes sure the job is done right the first time. David Linville in service and Robert Baker in sales are as good as they come.

anthony dunn

Nov 11, 2016

Chris Irvin has twice exceeded my expectations for a smooth easy vehicle purchase.. He is knowledgeable and honest. . Great purchase for daughters first car. Thank you.

Desheria

Nov 10, 2016

Fast and friendly. I will only take my car to Honda, I trust them! They have taken excellent care of me since day one, that's why I value the relationship.

Duane

Nov 10, 2016

As always, my service was prompt, courteous, thorough and very effective. The facilities were excellent and Nancy is the best!!

Gabrielle

Nov 10, 2016

David was great!!! The overall visit, was great and quick. I would like to add that Honda should have water or snacks provided after 5pm. But overall, it was great

James

Nov 10, 2016

Friendliness of staff.Fair pricing w/ couponsThe little details count, like water, coffee, car wash, and a clean and comfortable facility.

Michael

Nov 10, 2016

larry the mech. is excellent. the movies and waiting room are very good. bathrooms are very clean service rep was very helpful.

Owen

Nov 10, 2016

Efficiency of the entire process. David A. Linville is very professional and competent. He makes my visits to the Service area of the dealership.

Kenneth

Nov 9, 2016

you had what I was looking for and had extra items that were extra. The price was more than other dealers but you had it in stock

Tiff Mckenzie

Nov 9, 2016

Very helpful, friendly and great customer service. Chris went above and beyond my expectations and I will definitely recommend him and Honda of Gainesville to others.

Andres

Nov 8, 2016

Above everything else, the professional and cordial help from Service Consultant Rashed Khan. One of the best Honda representatives in my long experience as a customer. The lady cashier was also very efficient and nice. The service performed to my car was satisfactory and delivered on time.

Daniel

Nov 8, 2016

I am always in and out quickly when I get my quarterly service at Honda. I never get the hard sell or nickel and dimed st checkout either

Joan

Nov 8, 2016

They are prompt..... very courteous..... and got me back on the road, all in a day. I very much appreciate the time they take to make my day better! :-)

Mary

Nov 8, 2016

The Service Department at Honda of Gainesville is the best I've ever worked with. The Service writers have great personalities, and it's my experience that they always deliver my car faster than promised. Very impressive.

Stephen

Nov 8, 2016

Friendly Service and was able to fit us in without a reservation ahead of time. Will highly recommend your service department to friends and family.

Whitney

Nov 8, 2016

They got il me in and out quick. Even told me about an update I needed even though it was late in the day. Not pressured into anything. Loved it!

Douglas

Nov 7, 2016

fast,accurate and reliable and, you have a quiet space for people who don't want to sit in frontof the stupid TV or at the counter. Thanks for that, and thanks for washing the car too.

Lynn

Nov 7, 2016

I liked dealing with both Michael Jones and John in finance. Michael new I was shopping Tomlinson Motors and Southeast Car. He kept in touch,made several offers and helped me with the decision process without being pushy.

Dawn

Nov 6, 2016

Wes is amazing each and every time I need one of my cars serviced. Friendly and professional are just two words to describe him. He is the reason I keep returning to your company.

Isadora

Nov 6, 2016

The staff is very friendly and professional. It seems like they really take pride in providing exceptional customer service to their customers.

Monica

Nov 6, 2016

My son's car needed to be towed. He is a UF student and we are 2 plus hours away. Called on a Saturday morning and with zero hesitation and with a smile beaming through the phone, they said no problem, took our info and said they would call when the car arrived and work him in. They had the car fixed in less than 2 hours; price was reasonable; easily took my credit card over the phone. They showed and taught my son how to take care of a similar issue in the future and took care of some other small items. Everybody from the person who answered the phone, the service adviser and the person who checked us out were friendly and provided exemplary service!

Donald

Nov 5, 2016

Everything was super easy and very prompt! Car was also washed prior to pickup! Entire staff was very courteous and professional!

Pamela

Nov 5, 2016

Over the top service . Why 20 words? Hi hi hi hi hi hi hi hi hi hi hi hi hi

Robert

Nov 5, 2016

Very Capable, friendly and professional people who do good work. All surprises I received were on the positive side. ie: an unasked for and free car wash.

Catherine

Nov 4, 2016

Always helpful, does a great job. I work with David every time and am always satisfied with the work he does. Good customer service, always takes care of me

Diane

Nov 4, 2016

Ryan did a fantastic job of guiding me through the whole process! John was very helpful and efficient with his part of the process, too.

Gregory

Nov 4, 2016

David Linville and Paul Rourk have been helping us keep our Hondas running great for over 20 years. David helped on this visit and was..... well he was David what can I say.

Joan

Nov 4, 2016

Nancy was very friendly, informative and efficient.I really could not have received better service anywhere.I would definitely recommend them to everyone with a Honda.

Kaylee

Nov 4, 2016

Great service and very friendly and helpful staff. I would definitely recommend Honda of Gainesville to friends and family in the future.

Kenneth

Nov 4, 2016

I brought my 2014 Pilot in for a regular service appointment. It's no surprise that everything was completed in a timely manner. As always, my service consultant was efficient, friendly and professional. I waited while the service was completed, and the wait facility was comfortable and well-appointed.

Renzo

Nov 4, 2016

Friendly Customer service. The girl that was helping me was always willing to show me the car I was looking for. She made me test drive 3 diferent models of the car I was looking for, and explainend me what each car has inside, and the diference between each other.Also, I went there looking for a white car, but they said they didn't have any whites, but a blue one. So I asked Christine to show me the blue one, and she pulled out and let me test drive it, and I liked it, and I bought that one.

Richard

Nov 4, 2016

My service rep was knowledgeable and helpful. He was friendly, and the service was performed as stated and in slightly less time than promised.

Elizabeth

Nov 3, 2016

They did exactly what they said was needed at the price quoted - and in the time that was estimated. Saw wonderful movie and had lunch while waiting.

John

Nov 3, 2016

I like my service rep Paul. That is why when I need service I prefer to set it up with Paul.

Joseph

Nov 3, 2016

I was only in for a carwash. Staff noticed my battery is in bad condition. If my battery died somewhere else, thats trouble. Thank you for that catch.

Katherine

Nov 3, 2016

Called one day and appointment was set for the next day. I like that they have cafe/eating area. The service department is very clean!

Michael

Nov 3, 2016

My salesman Ryan was clearly looking out for me when I came in needing a car. He found me something within my range of affordability, and the FIRST car he showed me, I instantly fell in love with during the test drive. He was prompt in responses to my texts/calls, and he got me set up in a new car that I desperately needed the same day I came to the showroom.

Susan

Nov 3, 2016

Got my car in and done in about 10 hours but was not made aware that I had already had a few of the services I requested done just a few months ago and they were not due at this time.

Theresa

Nov 3, 2016

Being greeted quickly. Having things explained. Car was cleaned. Having a quiet spot to work, having the ability to get lunch. I'd like to move in.

David

Nov 2, 2016

David Linville went way above and beyond expectations to provide needed service on our CRV. In particular, he applied available coupons to our service to reduce our charges and he also pushed the service along quickly since I needed the car for an obligation that afternoon. He was most helpful and accommodating in every respect.

Rupshika

Nov 2, 2016

Easy to fix service appointment and good movies to watch while waiting. Friendly service guys, and free car wash are added bonus.

Sharon

Nov 2, 2016

All employees totally gracious and helpful. Have trust in Honda of Gainesville from past experience. We have purchased 2 vehicles from their location and always received great care.

Hilda

Nov 1, 2016

Service was prompt. Personnel very nice and obliging. What else can I say? Facility was clean, everything was fine. Great experience.

Stanley

Nov 1, 2016

The personnel were very respectful and a pleasure to work with. They provided expert service and craftsmanship. I am very pleased with their service.

Celes

Oct 30, 2016

DAVID A. LINVILLE!!!! The best service consultant I have ever had at an auto dealership anywhere!! David deserves all the praise.

Evelyn

Oct 30, 2016

The fee for my tire rotation was waived because the oil change took 2 hrs. Liked that I can schedule service on Saturday. Liked that I was given a time of 1.5 hours wait time. Liked that my car was washed and vacuumed.

Grace

Oct 30, 2016

My advisor, David Linville, was phenomenal. He was kind and informative. He directed me to a place where I could silently study which was super helpful. The staff was extremely courteous and got my car service done a lot earlier than I expected.

Kensy

Oct 30, 2016

David was honest and described what needed to bo done and how much it would cost. The work was completed within a reasonable period of time while I waited. Avoid the older gray haired salesman.

Renzo

Oct 30, 2016

Christine was very nice, and explained me with details about the car I was looking for, and she showed me 3 or 4 different model of the car I was looking for.

Vickie

Oct 30, 2016

Friendly people good service nice and friendly atmosphere. The people their look out for their customers. They don't try to sell you items you don't need.

Brianna

Oct 29, 2016

Staff was really nice and friendly. Made sure to inform me when my car was ready and answered all my questions. Emmit was great!

Charles

Oct 29, 2016

Timeliness of setting appointment and service. Appointment manager and service providers were exceptional. Timeliness of service was shorter then initially indicated. End result: very satisfying customer focused service.

Cora

Oct 29, 2016

The efficiency and personal service when checking in and checking out. Rashad was courteous, professional and helpful from the time I called about having the recalled airbags replaced to meeting and greeting me when I checked in to taking me to the cashier when ready to check out. He gave me an estimate about how long it would take up front and the job was completed within that timeframe.

Jeanne

Oct 29, 2016

The careful attention to the service of my vehicle and to my concerns. All recommended services were checked with me along with the costs of the services before they were performed. Dave Linville was, as usual, polite and very helpful.

Luigi

Oct 29, 2016

Quick oil change and tire rotation, great friendly staff, Brittany was great and super happy and fun for it being so early in the morning.

Robert

Oct 29, 2016

car was taken in for air bag recall. my appointment time was 10 a.m. and my car was taken into the service dept. on time. staff was friendly and helpful.

David

Oct 28, 2016

Service was excellent and performed in a timely fashion! In addition, the facilities are always clean and the environment comfortable.

George

Oct 28, 2016

Everyone is very friendly and helpful. We have been going to them for approximately 14 years. We have purchased three Honda's and always use their service/repair shop.

Isabelle

Oct 28, 2016

Courtesy and attention to details. Nancy is an excellent employee for Honda and should be recognized for her exemplary work

Marcia

Oct 28, 2016

Michael Jones and Carley Hallof-Tisdale are a winning combination. I have never had a more pleasant car purchasing experience. They were patient, knowledgeable, and enthusiastic while not high pressure. The manager with whom they had me deal was also excellent. Again, informative but not high pressure.

Mary Rose

Oct 28, 2016

Service advisors are very knowledgeable, nice, straight to the point. Takes care of us customers and gets us in and out. No issues whatsoever.

Sheila

Oct 28, 2016

Customer service is always EXCELLENT. Wes and Nancy always go out of their way to make the experience as satisfying as possible.

Valerie

Oct 28, 2016

the waiting area and entertainment makes the waiting worth it. very prompt and polite. they listen and take care of the car proplems promptly.

Catherine

Oct 27, 2016

Friendly people, David my service advisor was great. They loaned me a car while mine was in the repair shop.

Dianna

Oct 27, 2016

Chris was a great salesman. He answered all my question and help me pick out the car that was perfect for me. I am very short and I have a hard time finding a car that fits my short legs. Chris got it right the first time. He also has kept in contact with me after the sale to make sure everything was as I expected it to be.

James

Oct 27, 2016

They did exactly what they said they would and it took precisely the amount of time they said it would.

Jessica

Oct 27, 2016

Wes is awesome. Love that you have current movies. And that you offer a free snack. Staff is very friendly too.

John

Oct 27, 2016

How nice the people treated me when I was waiting for my car to be ready and then when they had my car all ready they were so nice during check out

Kathy

Oct 27, 2016

David & Nancy in service are always very helpful to me , explain everything to me. It's nice when I go there& am greeted by name.

Kirsten

Oct 27, 2016

James was awesome I give him a 10! The whole team deserves a 10. Thanks to Joe McGuire for setting it all up.

Sonia

Oct 27, 2016

Punctuality,always on time,knowing how to treat people of different ethnics background.Also a little restaurant where you can eat something while you wait.

Bonner29

Oct 27, 2016

It is a real pleasure to deal with such pleasant and knowledgeable sales personnel as Chris Irvin and Julio Perez who made our purchase of a new Honda Fit possible.

Beverly

Oct 26, 2016

Admittedly my life isn't very exciting, but I have to say I actually look forward to appointments with your service department, particularly David Linville. It is always a good experience. That can't be said about many business today.

Jean

Oct 26, 2016

David who is in the service department kept me informed and all the maintenance on car was done in a timely fashion.

Kirk

Oct 26, 2016

The service advisor was very helpful and even arranged to have a recall repair taken care of while the car was in for an oil change.

Marian

Oct 26, 2016

Friendly, personable interaction with everyone. Knowledgeable about the problem, and explained matters clearly/concisely. More than just a "business only" repertoire. Very helpful during the unexpected challenge of leaving my vehicle overnight.

Sarah

Oct 24, 2016

Friendly service! I went on Sunday and it was extremely smooth and enjoyable, there were very few customers so I was able to get my car in and out within an hour or two. I didn't feel hassled to change/fix other parts of my car which I really appreciated.

Emily

Oct 23, 2016

From the moment Rasheed directed my parking effort, only seconds after I drove into the Honda lot, the experience was stress-free, fair, and even in the smallest of details first-class. I know nothing about cars and am so glad the reviews on the web recommended Honda of Gainesville. I bought my car after test driving only two and have had no problems since. What excellent service you provide!

Raymond

Oct 23, 2016

I can read or watch tv until everything is ready and they let me know it is time to pay. They explain delays and offer alternatives. Everyone is friendly.

Charles

Oct 22, 2016

Everyone is very friendly and respectful. I appreciate your service staff listening to my requests and not trying to "sell" me on something I don't want or services I don't need.

Ethan

Oct 22, 2016

Pleasant experience dropping my car off first thing in the morning for a software update and retrieving it in the early afternoon with it completely fixed. Well done as always.

Gregory

Oct 22, 2016

Prompt, individual care. good explanation of repair process. Very friendly service personnel. Nice area to wait for repairs to be completed.

Jeanette

Oct 22, 2016

Everyone was very friendly and helpful. My service advisor gave me some tips on tire rotation and oil changes and convinced me to get my service done at Honda.

John

Oct 22, 2016

All the service personnel were extremely helpful. The extra amenities provided are superior to any other car dealership I've been associated with.

Kathryn

Oct 22, 2016

Friendly staff, though some were complaining about others louder than they should have. Pleased with finished product, appreciate the complimentary vacuum.

Diana

Oct 21, 2016

Ed Baker was very accommodating when it came to finding a car for me. He was realistic and caring when assessing what cars I would be qualified for.

Frederick

Oct 21, 2016

Same day appointment, Prompt and time effective, customer service representative friendly, responded to request for discount coupon, beautiful clean car

Heather

Oct 21, 2016

Every single aspect was exceptional. Everyone I dealt with was great! Ed Baker was my sales guy. Outstanding! Every department was so pleasant to deal with. Great customer service. Highly recommended!

Jonathan

Oct 21, 2016

Always easy in and out. Comfortable waiting area. Kind service. Kids area clean and nice for children to play while they wait.

Linda

Oct 21, 2016

Friendly service, car wash and vacuumed. It was a very pleasant experience. I hope I have reached my twenty word limit now

Pablo

Oct 21, 2016

The personalized attention by Wes,the service technician and even the mechanic, Brett. And additionally your waiting time is well estimated, such that the promised time is well fulfilledy

Donald

Oct 20, 2016

The staff were very concerned of the problem an my comfort while I waited for the car. Paul was excellent. Thank you for a good experience.

Jaclyn

Oct 20, 2016

The waiting room is very comfortable. The wait is always a bit long when I don't make an appointment, but there is always a comfortable space, a good movie, and coffee in the waiting room.

John

Oct 20, 2016

Friendly people, and work get done the first time have to have 20 words so not sure what else to say

Lorna

Oct 20, 2016

Did what I asked and then solved a problem I was having with a diagnostic test they ran. My car runs better than ever now!

Marian

Oct 20, 2016

Personal feelings towards clients before and after services are rendered since I've been going there for about 16 years or more I'm known by most.

Jennifer Hines

Oct 20, 2016

Christy has a great personality and is knowledgeable on his inventory and is vert professional. I had a great experience purchasing my new car. Julio made me feel right at easy during this major purchase. I would recommend this dynamic duo to everyone.

Jamie

Oct 19, 2016

Respectful, knew my technician, quickly assessed maintenance, talked about pricing before and came within a few dollars (actually under) expected price!

Joyce

Oct 19, 2016

I brought my 2016 Honda Fit in for maintenance. I was able to get an appointment online for the next day. The staff were very friendly and helpful. Early drop off was available.

Nathaniel

Oct 19, 2016

Paul made my experience at Honda of Gainesville very memorable. I had a previous extremely negative experience with the used vehicle department at Honda of Ocala, and was hesitant to bring my vehicle to Honda after that experience. But Paul greeted me, assured me that my vehicle and my trust would be safe with Honda of Gainesville. I had scheduled an appointment to have my Airbag recall taken care of on my 2009 Honda Pilot. I drive every day from where I live in Ocala to Gainesville for my classes, and Paul R told me that if I needed to change my appointment to give him a call and he would reschedule it for a time that worked for me. Sure enough, my schedule changed and I called and left Paul R a voicemail, and he returned my call in less than 24 hours and made sure that my appointment was changed promptly. The day came for me to bring my vehicle in for the recall work. I had also been experiencing issues with my VCM, and Paul fully informed me of all my options and did not try to hide anything. In my opinion, Paul R is a very valuable employee and resource for Honda, and has restored my faith in a Honda dealership. I have no problem driving 50+ miles to bring my vehicle to Paul and Honda of Gainesville, even if it is only for an oil change.

Christine

Oct 18, 2016

As soon as I pulled up there was service men waiting to take information off of my vehicle. They got me checked in and I was on my way in no time.

Harriet

Oct 18, 2016

Employees were knowledgeable, friendly and very helpful.I appreciated the call concerning the additional service that could be performed while the vehicle was there.

HeatherD

Oct 18, 2016

Honda of Gainesville, by far, is the most pleasant and easy to deal with car dealership I have ever been to. My salesman was Ed Baker. I have purchased 2 cars with him. He is absolutely wonderful. I have had contact with almost all departments at Honda of Gainesville, including the GM, and their level of customer service is simply outstanding. I cannot say enough nice things about them all. I highly recommend this dealership!!

Rodney

Oct 18, 2016

Timely work. Nice waiting area. Courteous service rep who pays attention to detail. Your survey is getting tedious, the 20 word request is ridiculous, especially for busy people.

AARS78

Oct 18, 2016

I just had the BEST customer service experience i have had in a very long time. I was greeted immediately by Nancy who took down pertinent information to log in my vehicle. She got me set up in the computer in a few minutes, had my service set up and did everything in her power to limit any inconvenience to me since I was there with my toddler. I had planned to be dropped off by the shuttle since I was only going a short distance but forgot that meant I would have to lug my car seat. As soon as Wes saw me start to unload all of my bags - he immediately offered to just drop me off in my vehicle so I didn't have to uninstall my car seat, and transfer all of my computer stuff, bags, etc.. He called me as soon as my vehicle was ready, and came and picked me up. To my surprise he had someone available to bring him back, so I didn't even have to drop him off - all my paperwork was ready, and I was able to leave immediately. I believe both Nancy and Wes went above and beyond to make my visit extremely pleasant, and limited any inconvenience to me. As a working mom who had daughter in tow - this was invaluable to me. Thank you SO much Honda of Gainesville team!

Christina

Oct 17, 2016

They fixed an ongoing problem I had with my audio system in the car, and the sound has not came back.

Mark

Oct 17, 2016

My service advisor provided a very positive experience and made me feel important; I will return for future service needs.

Mary

Oct 17, 2016

My service advisor, Paul, always lets me know what is going on, and I happened to schedule my service on the date of a home football game so I also got a free hamburger.

Iodine65

Oct 17, 2016

Chris Irvin made my experience enjoyable. He made sure I saw the car I was interested in and explained the options to me as we drove around. I am from Middleburg and so I drove a good way to have Chris help me pick out the right car. So far I love my Honda CRV. And Chris has gone out of his way to offer any help I might need to get familiar with my new Honda.If I was in the business of selling cars I would want John Reeves on my side. He did an excellent job for Honda of Gainesville.

JSJA913

Oct 17, 2016

I was so impressed with how quickly Chris and John worked to help me purchase my vehicle! I called Chris that morning, and they took care of everything while I was at work. I just stopped by that evening, signed, and drove home in my amazing CR-V! I was only at the dealership for about an hour. Chris did a great job finding the perfect vehicle for me, and I left there with a cheaper payment than my previous vehicle.I'm thankful for how hard these gentlemen worked with my imperfect credit history, and as always everyone at Honda was very friendly and professional!

Amanda

Oct 16, 2016

Nice waiting area, free food, big tv, clean bathroom, helpful staff, clean place, quick service, free wash. Etc,etc, etc, etc,etched,

David

Oct 16, 2016

Customer service was outstanding as always. Highly recommend to anyone in the Gainesville area. We have never been disappointed at Gainesville Honda.

Kimberley

Oct 16, 2016

Their customer service from the time you walk in the door or drive up to the service department , to the time you leave, is outstanding! Everyone is so friendly and they do not pressure you at all. It is the best customer service I have ever received from anywhere ! All of the employees that I have encountered were so pleasant. I will continue to choose Honda and I HIGHLY recommend this particular dealership. I live in Ocala and it is so worth driving to Gainesville to do business with this dealership.

Megan

Oct 16, 2016

The service was very friendly and through. I always appreciate the car wash. Honda provided me with a comfortable place to wait while my car was serviced.

Qiong

Oct 16, 2016

I go there for a recall. David help me to deal with it. He is pretty professional and nice~ : )

Amelia

Oct 15, 2016

Polite and efficient. They explain any repairs in terms most people can understand. David is always direct and kind. I will make more comments when I have more to say.

Christopher

Oct 15, 2016

Good deal, and sales person Chris Ervin was was very helpful in trying to obtain financing that met my target monthly payment.

Dennis

Oct 14, 2016

Called for oil change and rotation of tires appointment and got appointment the next day. Service was friendly and done in timely manner. The waiting area...clean, comfortable, children's play area, snack bar and free coffee. Great experience.

Wei

Oct 14, 2016

Curtesy and honesty, professional. Waiting area is great with drinks and food as well as movie. Waiting experience is execclent. Reception is wonderful and warm

William

Oct 14, 2016

Very courteous relation with the entire group. In-house cafe for convenience if needed and clean, attractive facility. All personnel were pleasant and helpful.

Fatih

Oct 13, 2016

Staff is always kind and helpful. But they are slow. It took more than 1.5 hr to get an oil change and tire rotation

Erin

Oct 13, 2016

Wes in service goes above and beyond to help customers maintain their vehicles. Honda of Gainesville is not close to my home but it is worth the drive for great service. Thanks again Wes!

Andrew

Oct 12, 2016

The repair work was done in a reasonable amount of time and the employees are very polite. The waiting facilities were comfortable.

Coral

Oct 12, 2016

Friendly, knowledgeable staff; efficient service; comfortable waiting area. (Ridiculous criteria - I've said I'll I have to say even though it isn't 20 words long. You don't want concise responses?)

Jenny

Oct 12, 2016

Love the service and friendly atmosphere. Wes is the best service advisor I have ever had. Love dealing with him.

John

Oct 12, 2016

Service manager is great. Good service on the spot. Nice people. Loaner vehicle. Very nice physical plant that looks pretty expensive.

Jonathan

Oct 12, 2016

Your employees were friendly from the time I stepped on the lot and were knowledgeable about your products. The service department completed the needed repairs quickly.

Mamie

Oct 12, 2016

Nice atmosphere, professional they even offered lunch to us when they knew that the wait time was going to be long because they have a lot of recalls to take care of I was even given a rental and told I could bring it back in the morning at no charge

Patti

Oct 12, 2016

Excellent Service Dept!David Lindell is my service representative.Excellent job David and the rest of your staff at Honda of Gainesville!

Richard

Oct 12, 2016

They got the job done, but only after we drove to the dealership and asked if the part was available.

Thelma

Oct 12, 2016

Excellent Service and friendly staff. The facility is warm and I had a nice experience at Honda of Gainesville. I would recommend this facility to anybody.

Henry Arthur

Oct 11, 2016

very polite and caring to help. Been in the Honda family for more then 20 years, as a result my children also own Hondas.Keep up the good work, thank you.

Jane

Oct 11, 2016

Thoroughly enjoyed working with Emmett;he is very competent Technicians did everything I requestedNice of them to offer a lunch voucher if waiting over the time quoted.

Alisha

Oct 10, 2016

David was very helpful and thorough. He seemed knowledge and wanted to make sure I returned in a few weeks to have a potential issue looked at.

John

Oct 9, 2016

Car was serviced quickly, tech was very courteous and helpful, got car into que quickly,facilities are clean customer area is convenient and comfortable.

Joyce

Oct 9, 2016

When it comes to service I always work with David He is the best, he is Polite, professional, knowledgeable trustworthy.

Susan

Oct 9, 2016

Prompt, pleasant and most professional staff. They only repaired what was necessary. Let us know the part and labor was under warranty.

Thelma

Oct 9, 2016

Friendly staff and am pleased with the offer of lunch without cost to me. Thanks for taking care of my needs.

Tristan42

Oct 9, 2016

Jessy was very helpful and worked with me through my busy schedule, he got me a great deal on a beautiful Nissan Frontier along with helping me maximize the trade value of my car. The staff was very friendly and the cafe they have is amazing definitely the best dealership around with a wide verify of brands and models.

Karen

Oct 8, 2016

Paul Roark kept me informed and in a timely manner. Always pleasant and answered all my questions with clear explanations.

Nicholas

Oct 8, 2016

David assisted us efficiently. It was prompt and apparently correct. Some how, we loss gasoline in your premises. What happened? Dont know, but it was hectic, all gas stations were closed

Shirley

Oct 8, 2016

The gal in the service department was not only knowledgeable about car batteries but helpful and encouraged me to come in and let them check it for me. Worst case was a very dead cell which I had & it was replaced in record time. I only had to wait 20 minutes. THANK YOU! THANK YOU! As I had to go into work that nite. And by the way I am soon to be 66 years old. She was very nice to me.

Anita

Oct 7, 2016

Nice relaxed atmosphere, friendly personnel and quality work. There is a reason I have bought nothing but Hondas since 1994.

Ingrid

Oct 7, 2016

Prompt and friendly service,nice and clean facilities. I am very satisfied with the service I receive. Take excellent care of my car.

Margaret

Oct 7, 2016

Staff is professional and courteous. Service was completed in a timely manner. Facilities are comfortable for the waiting customers. The on-site cafe is a nice amenity.

Patricia

Oct 7, 2016

Friendly service fast and always able to get seen right away. Greeted by my Sales rep Chris when I walk in

Brandon

Oct 6, 2016

It was very fast. I was in and then out. The workers were very nice. I hope that it stays that way.

Janette

Oct 6, 2016

Nancy is a great advisor and makes sure our van is in best condition. Our service is done in timely manner

Louis

Oct 6, 2016

Paul Roark is always clear, friendly and prompt. We have been satisfied customers for more than 18 years. Nice job, everyone.

Maxine

Oct 6, 2016

The work was done on a timeline promised which is very important. Also everyone was professional and curtious. Thank you

Silvia

Oct 6, 2016

Paul Roak is excellent. He is very friendly, courteous and professional. I would recommend him to my friends and colleagues.

Ann

Oct 5, 2016

Customer service was excellent. The people were kind & knowledgable. I was very pleased with my purchase. I love my new car.

Edgar

Oct 5, 2016

The prompt and courteous service, and "bonus" car wash, and clean and comfortable waiting area with TV and refreshments available.

Erin

Oct 5, 2016

You all did great work in a reasonable time frame. You communicated effectively with me about what was wrong, recommendations, options, pricing, and time. I primarily had the pleasure of working with David Linville. He treated me with respect, and never got frustrated (at least that I could tell, and that's what matters!) with any questions or requests. He did a great job, and his customer service went above and beyond my expectations. More than anything, he will be the reason I continue to come to you all with any car-related needs.

Judith

Oct 5, 2016

I found your dealership well run and the service man was exceptional and so very nice. Glad to be in this area now with you guys not far away. Thanks so very much..

Kathleen

Oct 5, 2016

Everyone very friendly and helpful. Work on the car finishedQuickly and inexpensively and I really like their free car washes.

Peng

Oct 5, 2016

I spent less than 2 hours to get the car. This is amazing! The final price was matched with an online offer.

Ruth

Oct 5, 2016

GREAT EXPERIENCE, PROFESSIONAL, TIMELINESS, COURTEOUS, AFFORDABLE, EFFICIENT, CLEAN. I would recommend to my family, friends and co-workers. Enjoyed the waiting area which allowed me to relax, read a book or watch a good movie.

Xiaochun

Oct 5, 2016

the custom service was very good, Paul was take care for my car,faster service,and get car wash ,he is a nice pepplo.

Dorca

Oct 4, 2016

Thank you for all the service, was excellent. I'm so happy. I will recommend to my friends and family. Definitely!

Mary

Oct 4, 2016

Quick friendly service David Linville is happy and actually rushes to get the job done right .. We always ask for him whenever we have a probleb

Mitzi

Oct 4, 2016

Appreciate "my" service representative, David, being there for me to discuss service needs, etc. He's taken exceptionally good care of me and my car for several years.

Teny

Oct 4, 2016

1. I got a close price match done of the vehicle i bought.2. I could get the car i was looking for.

Bobby

Oct 3, 2016

i needed an oil change, and Mr. David Linville brought up the airbag recall, and he went ahead and set up a rental for the evening, it all worked out really well, the entire staff when i visited on 9/30 and 10/1 was very kind and helpful.

Kermit

Oct 3, 2016

Great customer service! Ms Voss is a employee that deserves praise and should be recognized as such. She went out of her way to assist me. You hours were stated as opening at 10 am she came out at 9:40 am to help. What a customer service oreintated employee.

Lee

Oct 3, 2016

fast and friendly except on recall items. Now it's telling me I need at least 20 words, that caused it to drop a star.

Eric

Oct 2, 2016

Service Director Nancy Voss was outstanding. She went above and beyond in helping us and truly cares about customers. In my mind there is no question she is the perfect leader for customer service and will keep guests coming back. No matter how busy it is she has time for everyone with a smile. Very impressed. Hope she gets a high five for her nice work.

Jan

Oct 2, 2016

The quality of service that I received was exceptional and professional. I would definitely continue coming to the game field location anytime.

Larry

Oct 2, 2016

Was able to make service appointment online. Called me and told me exactly what was needed and cost. Asked vehicle be ready at 12pm and I was able to leave at 12:15pm.

Robert

Oct 2, 2016

Great speed for service, greeted immediately upon arrival; very comfortable waiting area; awesome showroom; food available later in the day

Vickie

Oct 2, 2016

I think Rashed Khan is so kind and considerate. He greets me like an old friend. He is a great example of the customer care I get at Gainesville Honda.

Emily

Oct 1, 2016

When I called about my vehicle, the girl was not very friendly. The first person to look at my vehicle, said looks like you hit something. I said there is no scratch or dent. He said this material does not dent but I'll get the manager. Charlie introduced himself first, asked what he could do. He saved the day. When I picked up my car, Nancy was friendly and asked if there was anything else she could do. If other employees were as kind and helpful, I would have rated higher.

James

Oct 1, 2016

Took me right in and performed recall service in a timely manner. Friendly staff got me a bottle of water while I waited.

Jessica

Oct 1, 2016

Dan is the man! This is my second car buy and my first one was awful, they screwed me over so bad. Dan was so helpful and really cared about my desires in a car. Carlton was super sweet and funny! I was unsure about the car I wanted to buy so he test drove it with me twice haha. I will defiantly be buying from this location again. :)

Loretta

Oct 1, 2016

David, my service rep is fantastic and he keeps you in the circle of the repairsMike Jones - my sales rep - fantastic

Juliana

Sep 30, 2016

Everyone at Honda was extremely nice, friendly, and patient. Everything was explained to me very clearly so that I could understand what was wrong and how much it was going to cost.

Richard

Sep 30, 2016

Service Advisor David Linville is always very helpful & knowledgeable. They always fix my car right the first time. Service is always prompt and courteous.

Robin

Sep 30, 2016

Prompt attention by service person who signed me in at once and reviewed the service with me when it was finished

Daniel

Sep 29, 2016

I was able to get an appointment the same dayFriendly servicecomfortable waiting area with new movies car washfree coffeeclean building

Helene

Sep 29, 2016

My representative was very cordial and helpful. There was a bit of a wait, but was shown a movie to pass the time. There was also coffee available for free and a place to get a bite to eat if needed.

Kendra

Sep 29, 2016

The wait time wasn't very long for my oil change, the people were friendly and helpful, and the waiting arrangements were comfortable.

Nadine

Sep 29, 2016

I was taking care of even though I didn't have a appointment and they wasted no time in servicing my car.

Paul

Sep 29, 2016

Quick and easy appointment time. Easy check in with service rep. Repair completed by time estimate. Good price for work done.

Lisa

Sep 28, 2016

Friendly...comfortable...great movies lol...my wait time was less than quoted, but the wait goes by fast due to having wonderful amenities! Love love love Honda of Gainesville!!!

Rachel

Sep 28, 2016

The service was prompt, professional and honest. I appreciated the assessment provided, communication regarding cost and recommendations, and friendliness of all personnel I came into contact with.

Sarah

Sep 28, 2016

I liked how they now offer shuttle service and how there is food available if you want it. The repairs done to my car were great!

Angela

Sep 27, 2016

Very good customer service and convenient days to be open on Sunday's. The tech was very helpful and the facility was top notch.

Margaret

Sep 27, 2016

Easy to contact agent via text message. Found the car I was looking for quickly and had it delivered to dealer.

Alison

Sep 26, 2016

My service associate was very polite and helpful despite being very busy. It did take more than one hour over the estimated 1 hr and 15 minutes for my oil change. The price was terrific though.

Angela

Sep 26, 2016

David Linville did an outstanding job. He took a terrible situation at another collision place and made this experience wonderful. I will certainly be back. I will only take my car to Gainesville Honda.

Dennis

Sep 26, 2016

I was met by your friendly service advisor, Emmitt Hill, who quickly worked up the services that were required for my routine maintenance.

Laura

Sep 26, 2016

Quick service, easy process. I needed to leave my vehicle over night due to an airbag recall; prompt arrangements were made for me to have a loaner vehicle.

Roger

Sep 26, 2016

MOST IMPORTANT - Mr. Rashad Khan - a thorough professional, knowledgeable, and VERY customer focused. HE is the single biggest reason I will buy my next Honda from Honda of Gainesville as well as recommend them to my friends.

Jeffrey

Sep 25, 2016

quick and easy very pleasant experience the service technicians were very helpful and very friendly and the waiting room very clean and pleasant

Anna

Sep 24, 2016

Emmitt was very personable, helpful, and knowledgeable. He explained everything that needed service on my car very well, and was very friendly. He gave me a discount and told me about the work area of the waiting room for me to get homework done in. Your location had a great waiting area for me to get work done, get food, and wait comfortably. I had a great experience.

Barbara

Sep 24, 2016

Estimated wait time was accurate. Coffee and reading material available in waiting room. First oil change and courtesy check were free and cashier treated me as kindly as she did other paying customers.

Darin

Sep 24, 2016

Jesse was very helpful, even replying to my inquiries on his day off, and determined to help me get the deal I needed on our new purchase.

Denise

Sep 24, 2016

I was offered a loaner car as my service was going to be lengthy. I really appreciated having the vehicle rather than sitting in the waiting room.

Stephen

Sep 24, 2016

Fast, courteous and professional helpFacilities were exceptional Hours of operation are greatFood court has great chocolate cookies And shuttle bus ready for service

Marvis

Sep 23, 2016

Attentive staff who give frequent updates is much appreciated. Comfortable lounge. Nice food area! No complaints here. lalalalal la..gotta ;hit 20 words...la la

Veronique

Sep 23, 2016

I really appreciated that the service adviser, David L., took the time to explain the repairs needed. It was the first time in 10+ years that I was having work recommended by someone I didn't know. It was reassuring to receive such a great level of service from another team member.

Virginia

Sep 23, 2016

The service guy was very nice,he went the extra mile by loaning me a vehicle so I could go pick up my son from the bus.

familyman

Sep 23, 2016

I began my research online and received a prompt response from Jesse, in sales. We were able to work out a deal via text and email prior to my arriving to close. Once I arrived everything that we discussed was prepared for me and there were no unwelcome surprises. Working through the finance details with Julio was also a pleasure. If anyone is interested in a Honda or used vehicle I will quickly recommend that they contact Jesse.

James

Sep 22, 2016

Staff was very receptive to my problems and had the car repaired in an efficient and expedient manner. Great facility

Jennifer

Sep 22, 2016

Brittany was very helpful, friendly and willing to get answers to my questions. A very positive experience and I would recommend. Facility also very clean.

Kevin

Sep 22, 2016

Wes was fantastic. I felt I could trust him (he didn't try to "push things), and he generously offered a loaner car while service was being done on my vehicle. I was impressed by him, well done!

Nathan

Sep 22, 2016

Algi was attentative and very knowledgable and showed exceptional customer service skills. He never tried to push anything on me and made me very comfortable. Great dude! Give him a raise!

Paul

Sep 22, 2016

Your sales reep Jesse was articulate, friendly, and professional. He knew his stuff. He showed us the difference between the 2016 Accord and our existing leased 2015 Accord. Your dealership bent over backwards to get a Honda Accord with the color we wanted from a Honda dealer in West Palm Beach. What more can I ask for!

Roger

Sep 22, 2016

The salesman was very professional, patient and experienced. He went over everything on the car clearly and very well. We looked at different models and got what we wanted.

Yui

Sep 22, 2016

Good enjoyed experience at honda I will continue to come back for good sales and service I reel my friends about my experience

Burt

Sep 21, 2016

The thoroughness of Dave to explain the current and future needs of our Pilot was very thoughtful.The car wash was awesome.

Jackie

Sep 21, 2016

Price is good. Nice,comfortable waiting area. Service done in a timely manner. I like that the service people didn't try to push or sell any additional service.

Ray

Sep 21, 2016

I contacted Gainsevill Honda via Cars.com to inquire about a specific vehicle for my son.The dealership was consistent in their communication without being pushy.Even though the car I was interested in was no longer available, due to their follow-up and non pressure communication, I will strongly consider purchasing from them....even though I reside in N California and th dealership is in Florida.

Sergio Holowatsch A*

Sep 21, 2016

Clean and very friendly. Will go back there to service my car again.Replaced filter in dash. Now air works better.

Steven

Sep 21, 2016

Work done was excellent. Service advisor and technician cared about my needs. Technician cleaned up very well after himself. The car wash is an excellent adder to the service.

Ann

Sep 20, 2016

Informative & FriendlyKnowledgablecomputer savy and fast. I am not into movies, so I was exceedingly glad you had other waiting areas while vehicle serviced.

David

Sep 20, 2016

Very professional and yet personal - good balance of both! I will definitely recommend them to all my friends and family.

Pablo

Sep 20, 2016

They were on point and satisfying. I would recommend to go and buy a Honda. They were very helpful and fast with my car.

Patricia

Sep 20, 2016

Excellent service. My service advisor (Dave) was excellent. Explained everything to me my service was performed in a timely manner.

Shalonda

Sep 20, 2016

The service tech and cashier was efficient and friendly. He gave me and my son a discount without us asking. And he wasn't pushy about the additional services needed.

Nasir

Sep 19, 2016

Yesterday was sunday, he was working hard alone with lot of customer, he did very good job on my CRV. I appreciate his work and all performance.

Canan

Sep 18, 2016

Very good service. Enjoyed working with the service person. Ref to the survey:I dont like to be forced to twent words. This should be up to me.

Jennifer

Sep 18, 2016

Emmitt was attentive and responsive to all my issues including an additional fix that was necessary before departure. Good response.

Shelly

Sep 18, 2016

Paul Roark excellent costumer service and waiting area was clean plus a great movie was playing. I didn't have anything to eat but it smelled wonderful.

Amber

Sep 17, 2016

The salesperson that worked with me was very nice and helpful. He helped make my first car but experience very enjoyable. I was given a free lunch voucher while I waited. The salesperson also checked to make sure I was getting the best deal possible.

Amanda

Sep 16, 2016

Staff is always friendly and helpful. My service advisor, David, was great! I appreciate the nice waiting area, hot coffee, and complimentary shuttle service.

Ann

Sep 16, 2016

I was helped by Brittany and she was wonderful. From the time she met me at my car as I checked in until she walked me to my serviced car she had a smile on her face. She called to tell me of services suggested by the mechanic, called again when the job was done, and got my airbags up to par. I was never one to go to dealerships for service, but this experience change all of that.

Jeffrey

Sep 16, 2016

After three calls to get an appointment set up for a passenger airbag replacement, I got transferred to Paul in Service.He made it happen and I shook his hand and thanked him

Jonathan

Sep 16, 2016

Your Service Department Team and Sunday hours are great. Wes, as always, was particularly helpful. I was worried that there would not be enough to time to do the requested maintenance but Wes assured me that everything would be taken care of. And it was!!! Many thanks Wes and team.

Margaret

Sep 16, 2016

My salesman Dean Leed was very thorough and spent a lot of time making sure I understood all aspects of the sale and my new car. Also follow up phone calls.

Georgeann

Sep 15, 2016

Prompt service. Attention to details. Attentive personnel. Prompt checking out and personnel were so very helpful. My car seems to be running better.

Everett

Sep 14, 2016

David did a very great job I wish all service can be like David and do the same job .Great job David sir

Jane

Sep 14, 2016

Everyone was very polite and nice. The woman who I spoke with when I called to make my appointment to get the airbag recall taken care of had the best telephone manners I have ever experienced. The Service Technician was terrific, quickly met me at the car when I arrived and kept me informed of progress. The waiting area was clean and comfortable with areas for eating, watching TV, as well as quiet areas for reading and working on a computer.

Jay

Sep 14, 2016

Needed lots of work done before going on a long trip, was done in a timely manner and I had a loaner car at no charge

Maureen

Sep 14, 2016

I didn't have an appointment and they took me right away. The service was done in a timely manner which I appreciate.

Ian

Sep 13, 2016

Waiting area was nice, coffee was good and the employee was great. Will definitely go back here for more work.

Richard

Sep 13, 2016

Fast and friendly service and the Sunday hours are very helpful. Repairs are done with total confidence and trust. Very satisfied.

John

Sep 12, 2016

They worked with my schedule and were able to give me a fair price. Overall, they were very expedient about the process. I definitely recommend their services.

Maria

Sep 12, 2016

The employees were very courteous and thorough. The waiting area was clean and comfortable as well. I appreciated the staff offering to go above and beyond.

Todd

Sep 12, 2016

the gentleman that greeted me and took care of my vehicle was super, a great image for Honda of G'ville. Not only did he fix my recall driver side bag, he had the parts in to fix the passenger which saved me another trip over, great service and quick as well.

Angelica

Sep 11, 2016

Great customer service. Very precise work and very helpful. Would definitely recommend to a friend! Waiting room was very clean and the prices were not too bad.

Benton

Sep 11, 2016

ran smoothly no issues, kind staff. Waiting room had coffee and movies. Repair was due to an airbag recall so it was free and i havent had issues with operation. Appears well-done.

Gregg

Sep 11, 2016

We had a great experience. We were in and out with a new car very quickly. The sales staff was were very nice.

John

Sep 11, 2016

Very friendly and helpful, really knew about the repair and explained it. I will defintley go back again. David was great.

Kathryn

Sep 11, 2016

The level of customer service was unprecedented compared to other places in town. I will definitely be back! What a friendly place from the guy telling me where to park my vehicle, to the service provider, then the floor guys, and the lady checking me out -she's awesome at her job. Everyone was lovely and I've already recommended Honda of Gainesville to friends. Wish I would have know how awesome you guys are earlier! Paul was great!

Kelly

Sep 11, 2016

Friendly staff. Comfortable waiting area. But often car is handed back to customer dirty. They say that gave it an exterior wash, when in fact, they did not.

Thomas

Sep 11, 2016

The sales staff and the finance staff worked hard to get me payments with which I could live. It made buying a car somewhat easier.

William

Sep 11, 2016

We were very. comfortable while waiting for our vehicle to be serviced. A delicious, complimentary lunch was served in the showroom area. Rashed Khan, our service representative, was, as usual, wonderful. He is gracious, informative, friendly, cheerful, and a joy to be around.

Douglas

Sep 9, 2016

service was great. Nancy and Mel were excellent. Will be back soon. love the experience. The facilities are always in top shape.

Ida

Sep 9, 2016

The representative was friendly and competent in his assessment of my vehicle's service needs. He was prompt in informing me of projected time frame the work and any expected expense as well us what was under current warrantee.

Maria

Sep 9, 2016

Very friendly service! Went in to get an oil change and tire rotation and there were no problems at all

Crystal

Sep 8, 2016

Chris Irvin, is awesome. No pressure, and found my unicorn! I love driving my dream car! This was my first time buying used, but it was leased through Honda of Gainesville so they did all of the maintenance, and made it look brand new. Honda for life!

Diane

Sep 8, 2016

Timeliness of my appt. They told me how long it would take and that is exactly how long it took. David has been my service adviser for many years and he never disappoints. Courteous, professional, and knowledgeable

Laurence

Sep 8, 2016

It was courteous. They also fixed other problems free of charge. Would recommend this dealership 10 out of 10 times.

Teddy

Sep 8, 2016

I had a great interaction with Dean Leed, the sales representative at Honda of Gainesville. He was informative, helpful, and flexible to work with.

Dara

Sep 7, 2016

Comfortable waiting room, wait was within the time frame I was told. Enjoyed that there was a movie on the TV and not Fox news.

Elaine

Sep 7, 2016

I was shown what the technician thought needed work, but I was not pressured into doing anything.He offered to check for the needed recall parts (which he had and installed) even though that is not why I brought in my vehicle.

Judith

Sep 7, 2016

Working with David Linville is a joy. I come back because of Dean Leed and David. I have purchased many cars from Dean

Kia

Sep 6, 2016

Brittany was extremely helpful and did a great job! The other employees were friendly and the facilities were comfortable during our wait.

Lisa

Sep 6, 2016

I had a great salesman by the name of Alex. He was very patient and courteous. I purchased a used vehicle at a good price. I am very pleased with my overall purchase.

Louis

Sep 6, 2016

Salesman Michael Jones did a great job of trying to find a 2016 model that I wanted and then ordered a 2017 model that was exactly what I wanted. Thanks

Marie

Sep 6, 2016

It was fast, professional, and affordable. People there are very customer-service oriented. I have brought my car there for all service since moving to Gainesville 2 years ago.

Nicole

Sep 6, 2016

David was great about sharing information with me about my new van. The service was done in a timely manner and David even went the extra mile to vaccum out/wash my car.

Chittur

Sep 5, 2016

The tech was very friendly and professional.He predicted the time of completing the job and it was very near.The cashier was friendly.

Christopher

Sep 5, 2016

Dave Linville was courteous and honest, and took the time to help me understand what my car needed. His easy going manner made the whole experience a positive one. Wesley helped us on day of pick up and he was also helpful and pleasant to work with.

Darla

Sep 5, 2016

Ease of getting an appointment on short notice, nice waiting area, and friendly service. As part of my oil change my car was washed!

David

Sep 5, 2016

OUr service rep was very accommodating to our special needs and was very specific and accurate in all the arrangements. He did an outstanding job.

Marcella

Sep 5, 2016

It was very quick. The waiting area is comfortable. The man I checked in with was kind and efficient. He offered me a coupon for the oil change without having to ask. Thank you so much!

Mark

Sep 5, 2016

When I called in for an oil change appointment I was reminded about taking care of an air bag recall at the same time. When I came in for the oil change I was informed about a paint recall I did not know about and was supplied a rental car during the days it took to complete the work. When I picked my car up about a week later I had a new paint job, an air bag recall fixed, and an oil change for about $22. Now that is service!

Orlando

Sep 5, 2016

I was able to easily schedule service for my car and the staff are knowledgable ! I have been a Honda customer for more than 5 years and I will continue to be for many more to come.

Valerie

Sep 5, 2016

I liked the online appointment system.. they took my car back to be worked on at the exact time of my appointment ! And I got to watch a movie while I waited for it.

Eliezer

Sep 4, 2016

Staff was really helpful and knowledgeable. I love how much help they were in the whole process. They're willing to help out with any need you might have.

James

Sep 4, 2016

Salesperson (Christine) was clear, straightforward, and helpful. Price presented was fair. Sales manager offered us good deals when we hesitated.

Kira

Sep 4, 2016

Everything was great from the time I entered, until I checkout.Employees helpful and happy. Did work scheduled on time stated

Zizhao

Sep 4, 2016

I went very early in the morning. Paul took care of my service very kindly. I waited about one and a half hours. Everything is done perfectly.

Lan

Sep 3, 2016

Go the car I wanted at the price I paid. Attentive saleReason who was very diligent in his duty! Thank you.

Patricia

Sep 3, 2016

You hire great people! All are friendly and helpful!My airbag was replaced. They checked the car and found that some lights were out, so they gave a complete check and called me. Everything was then fixed,very quickly.

Monica

Sep 2, 2016

Everyone was very friendly and helpful. They showed an entertaining movie. But the Man who helped me, David made me feel awkward when not speaking to me when waiting to pay for my bill.

Victoria

Sep 2, 2016

I trust the technicians to give me the best advice to keep my Honda working perfectly. They have never let me down.

Vito

Sep 2, 2016

I would reccomend this Honda for service. Even though I arrived earlier than my scheduled appointment I was accommodated right away. All concerns I had were solved and the service was excellent and fast.

Katherine

Sep 1, 2016

Good service and car wash and the fact that a factory software update was done on this visit. I was glad to not be called to come in at a later date.

Linda

Sep 1, 2016

Easy to set an appointment, upon arriving at the service department, everyone was prompt in meeting me, very courteous and service was excellent.

Benjamin

Aug 31, 2016

They were able to find the solution and fix my car on the same day. However even though I dropped the car off at 12 no one had called me for a status update by 3. When I called I was only told they were busy and not give any ETA on if the car would even be looked at by 5, which is when I get off of work and needed to be picked up.

Carrie

Aug 31, 2016

They know me. Always friendly. and I am out the door in 2 hours or less. Very comfortable waiting area with lots of amenities for personal or work needs and a a cafe.

Geneva

Aug 31, 2016

Pleasant polite people, why do you care if my answer contains twenty words or less? Shall I repeat that so as to reach twenty words?

Lawrence

Aug 31, 2016

David is a great service advisor. He takes time to see what the issue is and checks back records to see what has been done in the past. This visit he asked about an oil change and I was glad because I had forgotten about that, we are getting ready to go out of town, and the car was ready for one! He is polite, and professional.

Bahira

Aug 30, 2016

Wes and Nancy took good care of us. We've been customers here for years! Once again we received excellent service for routine oil change, etc.

Christian

Aug 30, 2016

It was my first time going to a dealership myself to get my car serviced, and everything was explained clearly. Staff was all very nice as well.

jane2016

Aug 30, 2016

I had an accident with my 2013 Honda CRV and was looking to replace it with the HRV. Jesse was very courteous, helpful and knowledgeable sales representative. He was able to get me a great deal on the new HRV and also work with Kelly to get the most for my old CRV. Kelly and Jesse were instrumental in making this deal happen. Kelly also worked with the collision department for me so it would be less of a problem for me. I was very pleased with how easy it was to work with both of them in this process. I have been going to this dealership for many years and this was my best experience to date. Also I would like to mention that John Reaves gave me great options for making my future maintenance hassle free. He really took the time to investigate the best options for me. Thanks to all of you for your support through my purchase experience. Thelma Jane Nguyen

Barbara

Aug 29, 2016

Friendly atmosphere, reasonable rates, fast service. Have been dealing with Honda for over 15 years and they have always treated me fairly.

Elise

Aug 29, 2016

My experience at the place was very good. Someone met me immediately and took my car. Everyone was very nice and efficient. A woman there even offered us cookies and bottles of water. These things make a really big difference in this kind of experience. I think more companies should realize that although it might be an unnecessary expense, it makes people really happy and appreciative and they will be more loyal customers because of it.

Judy

Aug 29, 2016

My service writer David always takes care of me. Greets me with a smile and goes over everything that has to be done and what can be put off if necessary. It's a pleasure doing business with him.

pmoney55

Aug 29, 2016

I scheduled an appointment for a Saturday at 9:30am. There sales rep was 5 minutes late so we told management and they hooked us up with their best sales rep, Ed Baker the Car Sale Maker. They were willing to listen to reason and I walked out of the dealership happy with a 2003 Honda Civic with only 70,000 miles.

Carlton

Aug 28, 2016

Wes kept me informed and there atmosphere was friendly. Everyone at the facility was kind. I would recommend to others

Dianne

Aug 28, 2016

The intake service technician was professional, efficient and friendly. The waiting area was comfortable with coffee, water and restrooms were clean.

Donna

Aug 28, 2016

Customer service was awesome, every one there i came into contact with was friendly and helpful .every one there went above and beyond my expectations.

England

Aug 28, 2016

It's always an enjoyable experience(for what it can be) going to this dealership. Th customer service is exceptional and there are always movies and food to distract me while I'm waiting.

Mary

Aug 28, 2016

I like car performance i get to test drive different cars until ive found the right one. Honda Called me couple of times to give updates.

Subadra

Aug 28, 2016

It was wonderful. I am very pleased with service advisor David Linville, who has treated me very well for more than 25 years.

Theresa/Robert

Aug 28, 2016

The staff were very professional and took care of my needs regarding the recall of airbags for my CRV. The young man who drove us all over to get to our jobs was very friendly and professional and actually playing Christian music versus some type of rap or crap.

Douglas

Aug 27, 2016

Sales rep was very knowledgeable, and friendly. The first contact person was also very helpful. The facility was clean and neat and the displays were not overwhelming.

Jo

Aug 27, 2016

I was greeted with a friendly smile and helped promptly. Everyone was pleasant and my questions were answered. I was in for an oil change but requested them to check if it was due for any other maintenance. A couple of minor replacements were recommended and Nancy Voss explained why and what the costs would be. I was pleased that the car drove better when I left.

Joann

Aug 27, 2016

As always, friendly and courteous staff. Your service personnel are great and quick considering I had no appointment for my oil change. I love having my car washed when I come in!!!

Nolan

Aug 27, 2016

Michael was the best I have dealt with. He is a valuable asset to your team and makes looking for a car a pleasure unlike normal

Steve

Aug 27, 2016

representative was businesslike, efficient, informative and friendly. repairs were performed quickly and resolved issues with the car. I dont have anything else to say but you require at least 20 words so i will write this for a while

Jacob

Aug 26, 2016

The staff at Honda of Gainesville are always so friendly and professional! I will definitely continue having my service work done there.

Josh

Aug 26, 2016

The service technician was very helpful and followed up promptly. The staff was courteous and everything was ready when promised.

Michelle

Aug 26, 2016

my service advisor was wonderful. she was very helpful and friendly. Overall was very pleased with my oil change from pull up to check out!

Lansear

Aug 26, 2016

Very helpful in buying a new car! Customer oriented.This is my first time buying a new car and the experience at the Honda of Gainesville was very possitive! The sale person was very accommodating.

Boyd

Aug 25, 2016

Paul is always great regarding getting my service done. The waiting area is very nice and the coffee is free.

Brian

Aug 25, 2016

Fast, courteous service! Really enjoy the lunch counter inside too! Scheduled the service online, arrived early but still got the work done quickly.

Deborah

Aug 25, 2016

The Honda of Gainesville staff finished quickly and all tasks completed. Emmett was friendly and helpful. It was an overall great experience.

Lidell

Aug 24, 2016

They send out coupons for service and they are always kind, a customer service worker comes around to make sure all is ok.

Mary

Aug 24, 2016

I was waited on quickly and the service was done is a very timely manner. The personnel was pleasant and professional.

Innovstive Scheduling

Aug 24, 2016

We had a difficult case in which we were upside-down in a lease, and needed options. Chris worked tirelessly to find us a deal in which we actually came out ahead with a brand new car! His professionalism and dedication to finding the best possible option for the customer ensures that he will be our new "go-to guy" at Honda of Gainesville!

Hit

Aug 23, 2016

Best part was the waiting room. The movies playing were awesome. The time flew by fast. The worker there helped me fix battery and brakes which I would have not known otherwise. People were very helpful, and of course the fresh chocolate chip cookies were good too.

Matthew

Aug 23, 2016

I had an issue and it was taken care of promptly. I dropped my car off a week prior for something that needed to be fixed, when I came to pick up my car I was greeted by a very nice customer service rep who assisted me immediately. When I went out to start my car it was dead and would not turn over. I walked back into the service area and the same person came out and jumped my car, it was the battery which they took care of right away and I was out the door within an hour that's including the car wash! Not bad for not having an appointment for service.

Walter

Aug 23, 2016

Recall on air bags was completed in the amount of time that was expected in an efficient manner. Personal were very friendly & professional.

jschauer

Aug 23, 2016

I feel everyone was friendly and helpful. Our sales rep was very knowledgeable and helpful. The facility was very clean and inviting. Enjoyed even going over the paperwork.

Rovic

Aug 22, 2016

Service agent was nice and accommodated. Clean facilities. Service was on time and the service agent clearly explain what kind of service needed by your vehicle.

Patricia Scott

Aug 22, 2016

Honda of Gainesville is THE place to buy a car--- the sales department rocks!!!My concerns were listened to and I was treated in a respectful manner.

David

Aug 21, 2016

Clean facilities with attentive personnel and lots of cars to choose from in the lot. Knowledgeable sales people and finance people

Edward

Aug 21, 2016

It was friendly and fast they know what they are doing and very knowledgeable the facilities was very cleanMorning and a healthy environment

Roseanne

Aug 21, 2016

All staff were professional and knowledgable. Service appointment was easy to make and repair was completed in the estimated time.

Angela

Aug 19, 2016

Friendly and efficient experience. Wesley was very nice and quick and took great care of me. I love getting my car serviced at the Honda of Gainesville service department because they are trustworthy and always so nice!

George

Aug 19, 2016

From the time that I pulled my car into your service area I was greeted by one of your customer service reps. and was warmly greeted and welcomed and shown to your lounge area where I enjoyed a cup of coffee and watched a video. A young lady by the name of Cassandra spoke to me and asked the time of arrival and noted it on a log and asked If I was being taken care of and if I had any questions? I assured her that all was well and she stated that she would check back with me and she did so! I have nothing but nice things to say about my experience at Gainesville Honda. All of the employees are a class act ! HR did a great job of selecting quality people for the right positions!

Matthew

Aug 19, 2016

Emmitt was able to diagnose an issue with my vehicle two other dealerships had missed. A great experience. Thoroughly impressed!

Richard

Aug 19, 2016

Working with Chris Irvin...was great!!! I highly recommend with Chris. Honda makes an excellent car. This was my third Honda!

Tammie

Aug 19, 2016

Wes is fabulous. I could not ask for better service. I feel like I am bringing my car to a friend who looks out for me.

Richard

Aug 19, 2016

I stopped by to look at the 2016 Civics just to see what they were like and ended up buying one. My experience with my last couple of auto purchases had been less than pleasant so I was looking for a chance to buy without having to do the let-me-talk-to-my-manager dance. Chris Irvin showed us the Civic I was interested in and a used car that he thought I might like when I said the 2016 was too expensive. I left with the information I needed and after doing some research I submitted an email offer for the new car. Chris emailed me back saying the offer was acceptable and we without hassle I now own a new car. Unfortunately there was a minor problem at the dealer when we went to sign the contract. Chris was great. He even bought use lunch at there in store cafe. But the transaction I thought would take less than a hour turned into a 3 hour ordeal. I'm not a patient person. If I had been told up front that it would take that long I would have gone off and done several of the things on my to-do list and returned as a happy camper to sign on the many dotted lines. Next time, if there is one, I'll talk with Chris to find a car. I would do the price negotiation via email. Once we had an agreement I would give the dealer the info they needed and leave while the paper work is completed and come back ready to sign and be smiling as I leave with my new purchase.

morganlw

Aug 18, 2016

Chris Irvin was an absolute pleasure to work with. I went to the dealership a few months ago to look at a new Honda Civic. Chris took the time to give me a thorough overview of the car and gave me the opportunity to test drive it. At the end of the test drive I told Chris I would return in a bit to purchase and he was very understanding and was not pushy at all. I returned and my second visit was just as good as the first. Chris was able help me get into the Civic I wanted with reasonable terms. Overall I would tell anyone who is in search of a new Honda, go visit Chris and you wont be disappointed.

Rickhowe59

Aug 18, 2016

I was very impressed and very pleased to work with Chris Irvin. Best experience I've had. He definitely deserves the chance to earn your business. Rick Howe

FlaGirl

Aug 18, 2016

I purchase a new Honda from Chris about a month ago, but realize its wasn't the right car for me. So I went back to see my options and Chris helped me find the PERFECT car for me! He spent as much time as I needed with me on my test drive, he didn't make me feel rushed or pressured me toward a specific car, and he helped the trade in from the new old car to the new new car! I would DEFINITELY recommend Chris and his team again, for their outstanding customer service, and great attention to car buyer's needs.

Diana

Aug 17, 2016

Our salesman, Michael, was informative, helpful, friendly, and altogether the most personable car salesman ever! He has even already called to see if we have questions.

Heather

Aug 17, 2016

This was my first time having my car serviced there and I was pleasantly surprised by how well I was taken care of. The attendants made it so easy. I loved the cafe that was there and how comfortable the waiting area was.

Julie

Aug 17, 2016

I'm not sure what else to say but David Linville is the best and that's why I keep coming back!!

Lilian

Aug 17, 2016

Fast, courteous service. Very friendly staff. Great waiting room atmosphere. David, our service advisor was excellent. I will definitely recommend it to anyone in the area.

Stephanie

Aug 17, 2016

Our salesman did not try to "hard sell" the vehicle to us and they made the process relatively quick and easy.

Herb

Aug 16, 2016

Paul and the rest of your team are very friendly...and confident. They *appear* well trained and they are assertive and that matters. Even RJ (driver) was friendly and we talked at length while he was dropping me off.

Jessica

Aug 16, 2016

David is a great advisor he keeps me updated, very honest person. The experience makes me happy because I am well informed and there is no pressure during my appointment for car maintenance

Betty

Aug 15, 2016

Able to be relaxed watch a movie and have a great sandwich at the snack bar,all in the comfort of AC as it was 95 degrees outside. Also friendly courteous staff. They check on all of us in the waiting room frequently.

Curtis

Aug 15, 2016

PAUL WAS GREAT VERY UNDERSTANDING! WAS ABLE TO ANSWERS ALL QUESTIONS I HAD! THE LENGTH OF TIME OF WAITING WAS GREAT, PAUL KEPT ME POSTED

Mary

Aug 13, 2016

Professional, quick to get to you ,nice waiting areaService advisor is extremely friendly and professionalI always feel they try to keep expenses to a minimum and aren't trying to push services you may not need, as I have experienced at other dealerships.

Tami

Aug 13, 2016

I liked as soon as I drove up someone came out to greet me and took my car back immediately. Also while I was waiting they would see if I needed anything and also check on the status of my car.

Alexandra

Aug 12, 2016

Paul, and all of the staff I interacted with, was great as he always is. Service was fast and problem was fixed at a fair price.

Barbara

Aug 12, 2016

The staff is outstanding! They focus on the customer needs and keeps them well informed. The cafe and surroundings are a bonus. Relaxing.. You rock!

Brittney

Aug 12, 2016

The experience was fast and friendly even tho I came late night it felt like I was the first one of the day

Dana

Aug 12, 2016

My service manager, David, was very helpful, professional and respectful. He took my information, took care of my needs with my care and ensured I got a ride back to my place of work. He contacted me once my car was fixed and I was able to get a ride back to Honda at the end of my work day to pick up my care.

David

Aug 12, 2016

Phenomenal; very customer oriented. David has been my service advisor and continues to do an excellent job. I have been a customer since 2013 and have always been very satisfied

Joel

Aug 12, 2016

David Linville (service consultant ) was very thorough explaining the different options available and went out of his way to answer all questions and concerns I had.

Mary

Aug 12, 2016

Paul Roark and the Service Team made sure that my new tire alignment was perfectly balanced. A test drive by the service team member showed additional work was required. My car drives like new. I trust and appreciate Paul and the service team.

Stephen

Aug 12, 2016

I was met in the driveway by Wes Bracewell who was expecting me. He got details on everything I wanted done, escorted my daughter and I to the waiting area and introduced us to one of the staff members there. We enjoyed lunch at the caf and then sat in the luxury waiting room where one of the staff members put in a movie that was age appropriate for my daughter. I got regular updates about the status of the service and the staff members were readily available for anything we may need. Not what I expected while waiting for my vehicle to be serviced... This was a very pleasant experience.

Katherine

Aug 10, 2016

The staff at Honda of Gainesville is very friendly and helpful. I waited in the waiting room for a couple hours while my car was being serviced and was asked multiple times how I was doing and/or if I needed anything. Paul usually works with me whenever I have my car serviced, and he is great!

Mary

Aug 10, 2016

Everyone is friendly and I trust Paul Roark and his team with my car. I always take his recommendations regarding service needs.

Wei

Aug 10, 2016

David Linville is really great in explaining to our the services we need on our Honda Fit. We look forward to bringing our vehicle to have airbag replaced due to the recall.

Stephen

Aug 9, 2016

I got in promptly without an appointment and was kept informed of the progress on the job. They finished within the time frame and answered another question that I was able to take care of, as well.

Aaron

Aug 8, 2016

Everyone there was very helpful and worked hard to get us a great deal! If anyone is looking to buy a vehicle I will send them here in a heartbeat.

Christy

Aug 8, 2016

I enjoy working with Nancy my service writer. She is excellent in customer service. My vehicle was serviced in a timely manner.

Dennis

Aug 8, 2016

After I scheduled the appointment, received an email to confirm. Preformed the service requested in a timely manner. Comfortable waiting room for service customers. Honda of Gainesville is the only place I'll have my Accord serviced.

Jarred

Aug 8, 2016

Paid attention to side note when I made appointment. Friendly, quick, painless and prompt. Great overall experience from the moment I pulled into the lot.

Shirley

Aug 8, 2016

Everyone is very friendly and helpful AND WILLING TO DO WHAT THEY NEED TO SATIFY THE CUSTOMER, I AM WELL PLEASED WITH THIS DEALERSHIP

William

Aug 8, 2016

I am glad that Someone did not try to sell me a new car. Service on Sunday is a good thing.

Woodrow

Aug 8, 2016

Everything. The people that helped me was very nice as always I love the customer service that's provided ever time I'm here

Irene

Aug 7, 2016

The immediate care I was given made me feel very secure. My tire was dangerously low and had a nail in the side. The tire was replaced very quickly at a great price! Everyone was helpful.

Russell

Aug 7, 2016

Always treated courtesly and efficently in all my interaction with Honda's employees. Consider them not merely business associates but, friends as well.

Clifford & Marjorie

Aug 6, 2016

Great work with my insurance company. Could not ask for smoother operation.Delivery to. handicapped customer a huge plus. Nancy Landon a real asset to Honda!

Donna

Aug 6, 2016

The service department is excellent. Great, quick, and honest customer service. Wes, David & Paul have been wonderful over the years.

George

Aug 6, 2016

The service rep was friendly and only recommended the services that were needed. The car was ready when promised and was washed.

Helen

Aug 6, 2016

The two service coordinators that I dealt with were very polite. The service was quick. The checkout cashier was nice and polite, and I was in and out fast. The shuttle driver was very nice and polite as he drove me safely to work.

Mary

Aug 6, 2016

Friendly and professional staff. Customer service personnel always asked if I needed any help. Paul the service manager was professional and helpful. The air conditioner is working great now. Clean building and wonderful food aromas.

Miranda

Aug 6, 2016

Honda of Gainesville has friendly, knowledgeable staff and a pleasant waiting area. My favorite part was the complimentary car wash!

Anand

Aug 5, 2016

Good Service from a repair perspective, highlighted problem fixed promptly and on time. Would look for more of the same each time

Betty

Aug 5, 2016

I feel so comfortable when I walk in the door at Honda. Thanks to every one I deal with there. You are all great.

David

Aug 5, 2016

Christine Holman was incredibly professional. Ask for her. Vehicle detailed and cleaned. All staff great and meet you at the door.

James

Aug 5, 2016

Service Advisor (David Linville) who was knowledgeable, helpful and courteous. I have know him for some time and he was a major reason for selecting my last Honda.

Janet

Aug 5, 2016

James was most professional and took the time to explain the features and options on the HRV. No other salesman from any of the 8 dealerships we went to was as well informed or so honest.

Jeffrey

Aug 5, 2016

I liked how knowledgeable the salespeople were about the cars. The sales manager was able to match a price i'd gotten from another dealership and that was great. The finance manager was patient and nice. Mike Jones gets a pat on the back from us, he is easy to work with, not pushy at all, and funny.

Lisa

Aug 5, 2016

Wes is a great service advisor. Very informative and helpful I always feel good about my experiences and repairs there

Margaret

Aug 5, 2016

personal service they know you by name and your car if your service person is not there or busy others will step up to help

Tamera

Aug 5, 2016

How the Salesman helped with our loan the best he could and tried working with us to make sure we could afford our car.

William

Aug 5, 2016

Was impressed with the punctuality and the personnel.The diner offered a nice choice of food. The entire facility offered pleasant surroundings.

Alexander

Aug 4, 2016

Was able to schedule an appt online, shuttle service. When I was called about a needed repair, I was given an option of using genuine Honda parts or after-market parts that would save some money. As I am planning on getting a new car soon, the service employee helped me determine which repairs were most critical. I felt I could trust what he was telling me.

Amanda

Aug 4, 2016

My services advisor David was very helpful. Although my car ended up needing a lot of maintenance done, I never felt like I was being poorly advised just so I'd spend more money. The prices seemed very reasonable, and David even put in some coupons for me so I could save a little money on all the work I had done. How awesome! This service department seems honest, and I will definitely be back.

Cody

Aug 4, 2016

so far all is good, thanks for taking care fixing it, my baby car Honda Civic. I will recommend to my friends also..

Elsie

Aug 4, 2016

Friendliness and professionalism as well as courtesy of staff, especially David Linville. He has provided excellent service and kindness to me since 1995. I am saddened to be leaving the area and only hope that I find the same attitude with the dealership near me when I settle down in a new community. I thank everyone whom I have encountered at the Gainesville Honda dealership.

Rebecca

Aug 4, 2016

Everyone was very helpful and excited; we got an excellent deal on a great car. They accommodated our special circumstances.

Roger

Aug 4, 2016

christine was very helpful as was kelly M. also John R.they were very knowledgeable and pleasant. very impressed with the ridgeline.

Tammi

Aug 4, 2016

I took my car in for an oil change. Someone helped me immediately. I waited for my vehicle and was pleased to have my vehicle returned before I expected it.

Barbara

Aug 3, 2016

Dean the sales rep was totally knowledgable and thorough. He made sure that we understood everything and got everything done quickly.

David

Aug 3, 2016

I was able to purchase a vehicle with the aid of Ryan Wise and the managerial staff. Shane and Julio were like Spartans trying to get my terms accepted.

Dennis

Aug 3, 2016

Quick response to our problem, extremely friendly service,and loved having a complimentary car wash!!! Waiting roomwas pleasant and check out was a breeze.

Donald

Aug 3, 2016

The entire experience! From scheduling appointment, communication with the service writer to picking up the vehicle. Everything went very smooth!

James

Aug 3, 2016

Service advisers were helpful and attentive. I am at a loss to met the quota of 20 words as required by the byline attached to the first comment that I made. Well I guess I now have enough words to meet the feedback requirement. Thanks

Khalil

Aug 3, 2016

Mr. Linville is the ultimate professional. I trust his recommendations and he has proven time and again that he is trust worthy.

Susan

Aug 3, 2016

The friendliness and professionalism of all associates from service to sales. The waiting room was a great place to wait because of the movies and the cafe with the wonderful food. Restrooms were very shiny and clean.

Andrea

Aug 2, 2016

Quick, friendly, took time to make sure everything was clear and went out of the way to replace my key ring which had broken. Waiting area was comfortable and staff was very friendly.

James

Aug 2, 2016

The complete experience. My wife and I strongly dislike the car shopping experience and most car salesman, but your Team was professional, courteous and really seemed to care about or wants and needs.

Dawn

Aug 1, 2016

Wes is super friendly and professional each and every time. Even brought my newest purchase to Honda because of service advisor Wes.

Merlandrice

Aug 1, 2016

Everyone was very polite friendly just made my day very smooth and stress free.my sales person was awesome he was off that day but came in just to serve me .that was also a plus.GEORGE WAS GREAT.

William

Aug 1, 2016

Staff is responsive, informative and trustworthy. Service adviser meets you immediately upon arrival and answers any questions you may have. Customer waiting area is comfortable.

Bob

Jul 31, 2016

Jesse was very helpful and professional. Real easy to work with and got us a great deal. I would defintely would recommend him for anyone looking for a new car.

Keila

Jul 30, 2016

David was great as usual and the shuttle picking me up. Everyone is friendly. I'm satisfied with my car. David is very helpful.

Rebecca

Jul 30, 2016

The service was fast and easy. I got a next-day appointment and they called me within a few hours of dropping off my car. They answered my questions and helped find the best deals on service for me.

Slyvie

Jul 30, 2016

Service person was friendly and helpful...i certainly felt at ease knowing my car had been thoroughly checked that day after hearing some terrible noise in the left tire area.

Albert

Jul 29, 2016

Paul Roark has been our service adviser for many years and a visit to the Honda of Gainesville Service Dept is always like seeing an old friend. We trust Paul who always goes out of his way to make sure our service experience is excellent

Anacielo

Jul 29, 2016

Good customer service and nice facilities. Good, good, good, good, good,good, great service, good service, great service, good facilities. Great service.

Les

Jul 29, 2016

Nancy V., the service writer, was helpful when I first called about service for my daughter's car. When I arrived at the service bay, she was very friendly and wrote up my issue quickly. I was under a somewhat short time frame and she understood.The car was was done in good time and I was able to stay on schedule. Nancy explained what the issue was (bad battery) to my satisfaction. The car wash and multi-point vehicle check were added bonuses. Kudos to Nancy!

Maria

Jul 29, 2016

No pressure from sales person and accommodating . Very prompt with responses on email with questions and takes time to explain everything to satisfy customer

Matt

Jul 29, 2016

Easy scheduling, great service and good communication. Paul Roark is an excellent service advisor! I highly recommend Honda of Gainesville.

Richard

Jul 29, 2016

No hassle and the monthly payment was settled before going to finance. Mr. Perez clearly described the additional options and costs which were available. Added the paint protection.

Sangdong

Jul 29, 2016

I was pleased to be served by your employee. My car is repaired clearly. I want to stop by there to repair. Thank you very much.

Vattasseril

Jul 29, 2016

very friendly and sincere staff every time i bring my car there for service the staff greet me with a smile

Brian

Jul 28, 2016

Prompt service, all work done to my complete satisfaction. Nice waiting area, computer access, free wifi, great snack bar. Fair price for service performed.

Gerri

Jul 28, 2016

From the person who set up our appointment (sorry forgot her name), to Service Consultant David Linville we had a great experience. Everyone was professional and courteous. The service was thorough and didn't take more then an hour. And our car was washed also! There is a cafe and shuttle service available, we may take advantage of that next time.

Kristine

Jul 28, 2016

Excellent experience ! From Wes my Service Adviser who was very helpful and friendly. To Herf the Mechanic Technician who is very knowledgeable and trustworthy.

Robert

Jul 28, 2016

The work was completed when they said it would be. The service manager was professional during the entire process. Over all, I'm very pleased.

Valerie

Jul 28, 2016

they always have been GOOD!!!! to me! Never had a problem with them excellant car choice LOVE the service. They are trustworthy and honest thats a BIG StAR for them! Keep up the GOOD WORK!!!!!!

Caroline

Jul 27, 2016

The Service Department at Honda of Gainesvillle is always pleasant to deal with. They provide prompt and professional service every time I visit.

Erich

Jul 27, 2016

Service Representative had driver's side airbag repair kit available and had it installed as we are taking the vehicle out of state within the next week.

Michael

Jul 27, 2016

Alex was great. He showed us the right cars within our requested parameters and he solved every problem. We love our car!

Robert

Jul 27, 2016

Chris was very helpful and I would absolutely recommend him to anyone needing to purchase a new vehicle. We are completely satisfied.

Ferenc

Jul 26, 2016

they worked with me to get the car I needed at an affordable price. Have not had any issues with the car since I left the dealership. They were very flexible in accomodating our requests and made the deal happen. Salespeople and managers have a very professional attitude.

Sherry

Jul 26, 2016

I would only recommend to a specific person because he is honest- Larry Barlow. I have had previous not so honest experiences here. However, this one with Larry was not the case. Thank you Larry.

Elena Pettigrew

Jul 26, 2016

Chris Irvin and Julio Perez were very friendly and professional in our purchase of Honda Accord. This was our best experience in buying a new car.

Maria

Jul 25, 2016

It was VERY quick and I was able to utilize a couple of coupons that were emailed to me which made it affordable. Also I booked my appointment on line! Overall great experience

Musa

Jul 25, 2016

Wes was very accommodating, personable, and helpful. He checked in with me several times while I waited, to update me on the progress of the service.

Carl

Jul 24, 2016

No problems, car was fixed in a timely matter, everyone was courteous and anxious to help. Waiting area clean and comfortable

Shannon

Jul 24, 2016

Good customer service. But wait time was to long. I think they need to improve on the seating for people who are waiting for there car to be serviced

Dale

Jul 23, 2016

Great service including car wash. Friendly service reps. Like the free oil changes. Not much else you can say for the free oil change

David

Jul 23, 2016

Mr. Hill, in service dept. worked me in and arranged a rental vehicle on short notice as we had to leave the following day.The repair turned out to be way more than anyone anticipatedbut it all turned out well.

Susan

Jul 23, 2016

I was just getting off work after night shift and I was very tired. I explained that as I was checking in for an oil change. My car was taken car of quickly and I was heading home in less than an hour.

Andrea

Jul 22, 2016

hassle free-friendly service, completely satisfied. Service staff helpful and knowledgeable regarding warranty work. It was very convenient being able to drop the night before for an am appointment.

Edgar

Jul 22, 2016

Service on time and amenities were great. Attentive personnel clean facilities. Got a phone call with estimates about possible repairs.

Goity

Jul 22, 2016

Very good customer service ! Went for a oil change this time I had a great experience , happy environment all the time .

Lucinda

Jul 22, 2016

No Games. Most of what takes so long was accomplished over the phone since I was driving about 300 miles to trade with them. So when I arrived we were done to making sure my car was in the condition as shown on the pictures I had sent. how awesome is that. Chris was great to deal with!

Marco

Jul 22, 2016

Attention and good service. (Quick). It was a nice experience because my needs were met quite rapidly and courtesly. Clean facilities. Congratulations. Thanks.

Patrick

Jul 22, 2016

The time David, the service advisor, took to explain what I needed and made everything was working great once the work was finished.

Traci

Jul 22, 2016

Great service writer! Pretty fast oil change. Now I have to add words since it says I need 20. Really?! Ugh great should be enough don't programmers know most of us do this on our phone and this is why so many surveys don't get finished.

Foreranch2

Jul 22, 2016

Outstanding customer service and professionalism. You afforded me the opportunity to make an informed decision regarding my vehicle purchase. You greeted me with the warmest regards and even offered me a bike ride on your impressive Harley Davidson motorcycle. Chris Irvin was direct and displayed common courtesy while upholding his professionalism and his word. I can do business with Mr. Irvin any day of the week. Because of my positive experience, I would gladly recommend my family and friends to the Honda of Gainesville dealership. Mr. Irvin made me feel welcomed and at home... He did what he said he would do and he kept his word!

Aijeleth

Jul 21, 2016

I really appreciated the waiting area, with coffee and the movie and even the quiet study corner. And my customer service guy David was awesome!!! He was very kind and patient, and I could tell he genuinely cared about giving me the best service possible. Give him my regards if you can, please!! And treat him well!

Boris

Jul 21, 2016

The service was excellent and the wait was comfortable. I am always happing getting serviced at Honda. I would definitely recommend it to anyone.

Crystal

Jul 21, 2016

i appreciated the no hassle and efficiency of my sales person and finance manager who helped me in making my first car purchase.

Gwen

Jul 21, 2016

I had really fast service, a very friendly service advisor, and a CAR WASH to boot! What more could you want?

Rita

Jul 21, 2016

My tech knows my vehicle and keeps it running smooth. He listens when I talk and checks everything! I didn't even have an appointment !

Scott

Jul 21, 2016

on schedule and very personablelove the restaurant tooNancy was very informative and helpfulThird car we have bought from this location

Francis

Jul 20, 2016

They provide prompt, skilled service; they also have good accessibility. The employees are pleasant and well-informed, a notch above their nearby competition. We also appreciate the shuttle service.

Judith

Jul 20, 2016

I always work with David Linville. David has been my Service Representative for over 30 years. He has provide excellent care for all my Hondas.I recently had my car repaired at your body shop at the Buick GMC dealership and was pleased with the service I received from Alonzo Harden. He kept me informed and assisted with ensuring that I had transportation during the repair process which took 6 weeks.Both David and Alonzo are an asset to your business.

Miriam

Jul 20, 2016

Adviser Ryan was helpful through the whole 2 + month long process of getting parts to replace the air bag inflater due to recall. I'm grateful for being provided a rental car the whole time so I had the peace of mind that should I have an accident that triggered my air bag I would not be hurt by a faulty inflater.

Gloria

Jul 19, 2016

same great service and nice to see the same friendly service person that I can trust to take care of my car

Mary Rose

Jul 19, 2016

This particular car dealership/service is an absolute asset to Honda! They maintain clean environment, comfortable environment, employees are professional, friendly, and on point with what they do! Honest! Polite! Punctual! Love this place! Will always take my Honda accord here and when ready to upgrade....will definitely do business here as well.

Terry

Jul 19, 2016

The service was fast and prompt. The representatives were courteous and friendly. On priir visits, I was told the $18 oil change consisted of recycled oil and the $23 oil change consist of basic oil (20w) which also stated on the coupon. However, the rep stated they always use the 20w oil. I am confused as to what oil has been used in my prior oil changes.

Gilbert

Jul 18, 2016

I know that my car is in expert hands, and will be well taken care of, which helps relieve my worry of taking it for servicing.

Jixiu

Jul 18, 2016

Jesse is the best salesman I have ever met in shopping a car. He is Sincere, friendly and very helpful. My family and I had a great experience in buying a car. I would recommend to everyone who is looking for a reliable car.

Mary

Jul 17, 2016

Chris was efficient, fast and very customer service oriented. I let him know what exactly I wanted and he made it happen. No fuss, direct guy which I really appreciate.

John

Jul 16, 2016

David Linville was very helpful in informing me of the airbag recall and calling me when the airbags came in and assisting me in setting up an appointment.

Ginny

Jul 7, 2016

I bought a used car today from Honda of Gainesville, and I worked with Chris Irvin. He was terrific. He listened and understood what we needed and why were buying a car. He was professional, personable, and not the least bit pushy or overly anxious to sell. I would not hesitate to buy another car from him and I would recommend asking for him if you want a new or used Honda.

James005011

Jun 29, 2016

Honda of Gainesville was very nice an easy to deal with.i was helping my parents with buying a new car.Chris was very helpful an patient showed them the vehicles they were interested in. Showed how all the gadets worked an knowledgeable about warrantys an such. And Honda an Chris irvin wasn't pushy an overbearing at all.which was very nice made alot less stressful. If your going to buy a honda give these guys a chance.

Museum guy

Jun 27, 2016

Was in for service and was made an offer to trade in my 2013CRV for a 2016CRV. Told them what they would have to do for me to upgrade (didn't expect dealer to be able to) and to my surprise they did it!Staff spent quite a bit of time with me answering all questions and I never felt any pressure to buy.

LaNieceo

Jun 25, 2016

After driving by late one night and checking out the cars out front, I decided to check out their online selection. I found the car of my dreams. The next day I visited dealership and met Christina. She was AMAZING!! She did everything in her power to get the car of my dreams into my budget. I happily drove away with a full warranty, oil changes, and a host of other things -- All within my budget. It's been a month, no complaints, and I still can't believe the car is mine every time I look at it!! I highly recommend you go talk to Christina for your next car.

Leslie Coakley

Jun 15, 2016

This by far was my best experience purchasing a vehicle. I usually dread the car buying process but Chris made it as best as can be. He was very friendly and professional. Great costumer service. :)

Steph

May 31, 2016

Mike was very helpful and not pushy. He listened to MY needs and got me in the vehicle that's right for me. He also tried to entertain my 8yr old son. Probably my best experience at a dealership ever. Thank you.

kimntate04

May 22, 2016

Jesse Waller listened to our needs. We were looking for a car for our 20 year old daughter whose income could only allow for small monthly payments ...never did I dream that she would get a 2014 Nissan Sentra with a 10 year warranty that would be within her price range. Jesse made it possible and was very patient and flexible. We left with a beautiful car that was safe and dependable for our daughter. Everyone there was so polite. I felt like they knew us forever. We will definitely be back for our next vehicle purchase. I highly recommend!!!!!!!

Natalia Fontoura

May 18, 2016

I bought my Honda Fit with Jesse Waller on Honda Gainesville couple days ago. I was planning to go to other stores but he was so attentive that I didn't want to go to other places. Jesse rapidly understood very well what I wanted, and didn't try to push me to anything else. He was attentive and professional, reliable, friendly, agreeable and very flexible. He was very clear about any doubts that I had. I had a problem with the payment, and Jesse was super flexible. He made something boring (to me, buying a car) into a very good experience.

Theresa Tonner

May 17, 2016

This is the 4th car we've bought with Chris's help. Chris always listens to us and totally works to meet all our needs and address all our concerns. He carefully balances my desires for safety with my husband's need for economy. He is a consummate professional, yet makes the car buying experience warm and friendly. He is also good at explaining and facilitating a smooth financial transaction. I will always seek out Chris Irvin when we need a vehicle.

Goodgirl28

May 10, 2016

I recently bought a 2016 Honda CR-V at this dealership. I was choosing between this and a couple of other brands (Toyota and Subaru) when I was car shopping, but my experience with Kristen Beran was what sold me on the Honda. She was SO excited about the CR-V and knew the vehicle inside and out. She took me on a test drive that was unlike ANY I had been on with the other dealers. We went on roads that really showed the vehicle to me... from going over 55 to show me the power of the vehicle and then going on a road with a ton of potholes to show me how smooth the ride was, even in the worst of conditions. She was able to answer all of my questions and honestly, it was because of her obvious joy with this vehicle that I went the way I did. Shane Lee (the sales manager) was also awesome to work with and helped me out a LOT. Jesse Waller helped me on the day that I actually took my car home... everyone there is extremely nice and helpful! I recommend buying a vehicle here... so far my experiences have been highly positive!

Go Gators!

May 8, 2016

Jesse was very helpful in assisting me and my dad buy two cars! He was very patient and very nice. Jesse helped make this process very smooth and helped us both get what we wanted!

g8rman96

May 5, 2016

Very friendly atmosphere. Sales Consultants - Jesse Waller and James Quesenberry were personable, polite and helpful. They didn't hassle or push in any direction. They provided knowledge and support throughout the process.

Pleased

May 2, 2016

Jesse was so well informedAbout the vehicle and guidedme through the features of the Automobile not leaving a stone unturned. He is a TOP low key salesman

WHITNEY PARKS

May 1, 2016

My first time buying and it could not have been any better. I told Jesse what I was looking for and by the time I got to the dealership he had everything waiting for me. Kelly the sales manager worked with my situation which was a unique one so I appreciated that. And then when I went into finance Johnny explained everything and made me feel at ease signing the paperwork. I got exactly what I wanted with absolutely no pressure to add on all the extras.

DKnight

May 1, 2016

My experience at Gainesville Honda was terrific! The financial person (don't remember his name but he was somewhat new to Gainesville Honda) was friendly, knew what he was doing, and did so in a timely manner. Chris Irvin, my salesperson, was excellent! He was able to perfectly convey to me that he valued me as a customer and wanted to do business with me to my satisfaction, while at the same time not being "pushy." I especially appreciated that because my experience at another dealership the previous week had been just the opposite. After I made my purchase, Chris spent a lot of time with me, patiently explaining, demonstrating, and allowing me to try the different features that were new to me (Bluetooth, navigation, etc.) Since I felt somewhat overwhelmed by it all, he encouraged me to practice with it some at home, call or text him with any questions any time, and/or come back by for further assistance from him. I could not have asked for him to be any nicer or more helpful.I will be happy to highly recommend Chris Irvin and Gainesville Honda to anyone considering the purchase of a new car.

Shn

Apr 17, 2016

Stopped by dealer to have tires check on 2015 accord due to gauge light coming on. Finally after being Ignored and two other customers being helped before me that came in afterMe with no appointment. A serviceGuy asked to help me, he went to my car and reset the gauge Without looking at my tire or even checking the pressure. Yesterday my gauge came back on. I went to another tire shop and guess what they found, a screw in my tire which was there before. Had he taken the time to check my tire he would have found it. I am livid at the poor service that I was given and lack of concern. This is the second issue I've had at this dealership in the same month. My last service appointment was completed 2 hours past my scheduled time. No discount was offered, no apology for delay. This service department needs to focus on its customers, maybe better communication would help. I was not the only one that day with a 2 plus hour wait on their appointments. Service award? I think not. This is my 5rh Honda and I'm not ar all pleased with my service so far from Honda of Gainesville..

Tim Gier

Apr 17, 2016

I've bought two new cars at Honda of Gainesville in the past year. The process is fast & easy, no hassles, my salesperson, Chris Irvin, is a professional in every sense of the word. As an added bonus, the service department is exceptional.

Memaw M2

Apr 14, 2016

Alagi never pressured us into buying any vehicle. He listened to all our concerns about a new vehicle and knew exactly what we wanted. He is an excellence salesman and a very nice person. He knows about Honda vehicles. He has excellent customer service..He was a pleasure with whom to make our purchase. The chicken salad sandwiches were delicious. I went home and tried to copy them.

Renick

Apr 12, 2016

Mike Jones, Internet Sales was quick to respond via email and call. Took down the information on my trade in. Even got back to me with in an hour. This was unheard of before dealing with Honda of Gainesville. He invited us in for a Test Drive. We happily agreed. Mike met us 'IN THE PARKING lOT'. WOW, now you've got my attention. I didn't have to go through a sea of other sales associates to get to the person I had been dealing with. He met us there and we were able to move quickly. In a moment, the manager was out there taking pictures of the trade in, all ready had the stats pulled up on the trade in. We did our Test Drive and liked the car but were concerned about the gas mileage. He had some other options in mind for that very reason. Of we went to look at another car with them. He brought in Jesse Waller to assist simply because of another customer he was working with came back ready to buy. The hand off was smooth. My husband and I were very impressed that Jesse knew the specifics about each model we drove. He didn't have to look up information it was just 'there'. Needless to say, we drove away in a New 2 Us Honda CR-V EX-L. I love it already. Angela and Chris Renick

lucky

Apr 9, 2016

Used car buyer beware and always have your car inspected by an independent mechanic.I typically avoid dealerships when purchasing cars and this experience has completely confirmed why.Whenever I voiced a concern about the car, they insisted that buying a car from Honda of Gainesville meant that you were buying a quality car that had been inspected by their mechanics and that there was nothing wrong with the vehicle. That was completely untrue. The car turned out to be a rust bucket despite me specifically asking about rust at least twice.The sales representative tried at every turn to prevent me from having the car inspected by my mechanic even though I told them from the beginning of our interactions that this was non-negotiable. We even drove to my mechanic once and were about to have it inspected when he balked at leaving it there. We finally reached a point at which he let me drop the car off and shortly thereafter I received a call from the shop saying that, after one look at the underside of the car on the lift, he would highly discourage me from buying this car. He snapped pictures and said 'There is no possible way they didn't know. It's a shame they tried to sell you that.'Negotiations were considerably more painful then dealing with a private party as a good portion of time was spent playing shell games with dealer fees and waiting at a desk while the sales representative was talking to his manager before returning with a number far different from what we had been discussing.He initially refused to email me the carfax until I insisted that I wasn't coming back until I could go over it.Over the course of 3 days I spent about an hour of my time waiting for people to find the sales rep I was working with, waiting for him to show up to work at the time we had agreed on, and waiting for him to finish his facebook posts while I sat awkwardly at his desk.After returning with the car and asking for my deposit back, he refused to help arrange to get me back to my car at my mechanics shop only a mile away. He said he was too busy with another customer despite spending the next 10-15 minutes trying to sell me on looking at another car while my uber arrived. Other staff eventually came out to offer me a ride after hearing what happened but this was at least 5 minutes after I was forced to call an uber and would have been charged regardless.I am shocked that a company who touts it's reputation so much would act this way. I would definitely not wish my experience on anyone. The only positive point of this whole experience was being saved from ending up with a car worth far less than what I was about to pay.

Danny De Jesus

Apr 2, 2016

They've consistently dropped the ball EVERY time I go there. Apparently they're only there to make money and provide suboptimal services to clients who's vehicles are under warranty. There hasn't been one occasion (and I've been there at least 4 to 5 times) where "I'm sorry for the..." hasn't been uttered. I regret purchasing a Honda because of them. I wish I lived closer to Ocala where all the messes these guys do are fixed.

freidinmom1

Mar 30, 2016

First new car since my divorce. I was very hesitant because of my credit. Chris took all my information pre approved me and worked on my interest rate till I could afford my new car.He worked all day until I got off work. I got to the dealership test drove my new car and was gone within the hour. He got me the best deal with a great warranty. Thanks Chris for your hard work! Happy Customer

Joe C

Mar 20, 2016

I had done my research on-line, and had emailed back and forth with Kim Straile, a very pleasant and helpful young lady, and she set me up with my salesman.I arrived at the dealership at the predetermined time, and was greeted in the parking lot by Jim Quesenberry with a Gator logo on his shirt, I knew I had the right guy. We did a quick overlook of the car and were off on a test drive. During the test drive we noticed a couple of trim defects which Jim immediately said he would take care of. They evaluated my trade-in, totaled everything up and came back with the dream price I was hoping for, but thought I would have to haggle to get! I think Jim and I were both surprised when I said lets do this! With the repairs, paperwork and a quick detail of the car, I was out of there far sooner than my normal car buying experiences. The staff was all very friendly and even supplied me with bottles of water during my visit. To Kim, Jim, and John in the corner office, Thank you!Joe C.

Deborah

Mar 2, 2016

We returned to the Gainesville dealership because of a prior experience we had with Matt Like about 6 months before. He weaned us over to Kristen who did a very good job. Also, the gentleman in the finance department is GOLD!!!!!!

CivicMajor

Mar 1, 2016

They have a great group of people working at this location. They are all respectful, but also genuine and real which I appreciate. Jesse and Shane worked with me to get me into the car I wanted, and John helped me with the financing. Overall they made it a painless, fast experience and I couldn't be more pleased with the car.

Gardenlady

Feb 27, 2016

Chris made the process easy - we got exactly the car we wanted for the price we wanted. This time we were treated right, and from the start.

Nana0602

Feb 19, 2016

I went into the dealership not expecting to buy anything but rode off in a brand new Acura. I am a first time buyer and I'm very pleased and appreciative of the dealership and the salesman. I will recommend this dealership along with the sales people there to anyone!

Rachsickels33

Feb 19, 2016

i had a wonderful experience today at Honda of Gainesville. I was getting a routine service done on my 2000 Honda and was approached by a very nice lady in the waiting room regarding trade options. She introduced me to Chris Irvin and the rest was history. Not only did Chris use exceptional customer service but he discussed in detail my options and truly wanted to get me the best deal. Needless to say I purchased a new Honda which I love! Thanks again Honda of Gainesville!

Melissa

Feb 16, 2016

My dad and I went to buy a vehicle. We have never been to the same sales person before because they don't seem to listen to your wants or needs. Richard Lane who works at Honda helped us out by listening to what we wanted. My dad had dealt with him before and that's the reason we followed him here. Honda of Gainesville is a great place to buy a vehicle and I would recommend it anyone.

Amber528

Feb 16, 2016

Chris was our salesman and we are more than pleased with everything he did for us. I would highly recommend sending anyone to this dealership! Chris made the process of buying a new car quick & easy. Thumbs up to Honda!

Ethan

Feb 9, 2016

Came by once to do some test driving for a lease, but wasn't ready to pull the trigger. Came by months later and was treated just as well. Had to negotiate extensively our trade-in value, but the buying experience was otherwise painless. LOVE the CRV.

Anahonda

Feb 6, 2016

Chris Irvin was easy to work with and we never felt pressured by him. We went to other dealerships looking for a vehicle but ended up coming back to Honda of Gainesville. We weren't impressed with the other places and felt more comfortable with the Gainesville dealership.

lynette2013

Feb 6, 2016

It's always a pleasure dealing with Honda of Gainesville. The salesman Chris Irvin always goes above and beyond to make sure you're happy with your purchase. And is always available to answer any questions after your purchase. He even took the time to help my daughter set up her Bluetooth! I would highly recommend Chris Irvin for anyone who would like to make a purchase at Honda of Gainesville. He's very friendly and informative

Kharrington

Jan 13, 2016

Chris was very helpful. He really went out his way to help my family. We were all happy with the warranty and customer service.Thanks Honda!!!!!

Brandwilliams1

Jan 7, 2016

I have heard great things about Honda, and my personal experience was absolutely wonderful. I highly recommend connecting with the sales employees because from what I have observed, customer loyalty is important to them. Korey Hines assisted me throughout my experience; He was completely respectful, courteous and helpful. He worked with me with utmost diligence and integrity, and I am so thankful to him for everything he and the other workers did to ensure I was informed, comfortable and taken care of. From now on, I will be doing all of my future vehicle business with Honda of Gainesville.

karen4lee

Jan 5, 2016

My husband and I bought a car for our son from Gainesville Honda, and we worked with Jesse Waller, he was outstanding. The customer service we received from Jesse was great, he was thorough, he answered all our questions, and addressed all our concerns. Jesse was such an amazing sales person, I came back with my mom 3 months later, and she bought a car from him. I would highly recommend Jesse to anyone looking to purchase a car fro Gainesville Honda.

Sissy001

Jan 5, 2016

I had such a delightful experience with the first car purchase that I bought a second one. The trade-in process was easy and stress free. It was like dealing with family not strangers. I got the best deal for the trade-in of anyone else in town. I was again more than pleased with the service the 1st and 2nd time at the dealership.

Sissy001

Jan 4, 2016

I cant not say enough about the wonderful experience I had from start to finish at Honda of Gainesville.This was more than a vehicle purchase it was a heartfelt experience. Chris never pressured me to buy and I was treated like family not just another customer. All my concerns where addressed and handled with thoughtfulness and care. I would recommend this dealership to anyone. Buy far the best vehicle buying experience ever.

Tmdoris4

Dec 18, 2015

Matt is a "go getter", he not only provided the upmost cheerful customer service that I have ever received at a dealership but he "makes things happen"! He isn't your typical salesman. He is about the customer 100% and doesn't low ball trade in values. He understands circumstances and does everything in his power to get you in the perfect vehicle (with a smile the entire time). George Jenkins (founder of Publix Super Markets) once said "At Publix, we are really in the people's business, we just happen to sell groceries"! I would say you could use the same phrase about Honda of Gainesville. They just happen to sell cars! Thank you Matt for all of your hard work and dedication to car buyers like me!

milly11892

Dec 16, 2015

If I could give this dealership more than 5 stars, I would! From the moment I walked in the door, I was treated with kindness and understanding and I never once felt pressured to do anything I wasn't comfortable with. I'm a 23 year old female buying her first car, so I was very timid about the overall situation. Mike, Shane, Jesse, Matt and John made every step of the process easy, affordable and carefree! I could tell they truly cared for me and my business and didn't just see me as another number. I am so grateful for the people at this institution and I am now the proud owner of a new Honda Accord EXL!!I wouldnt recommend ANYWHERE else is Gainesville as much as HOG!

justiceorelse

Dec 16, 2015

Went to help son purchase a car. Because he lived in Gainesville I told him he could go there because I always go to Brandon Honda and I believed all service was the same. They offer Son a Honda Civic 2005 with 26,000 miles, he didn't want that so they sold him a 2009 Honda accord, at the same time I work with my husband to purchase the Honda Civic. I didn't know to ask for a carfax. I put my trust in the Sales Rep and Financial adviser to give the facts about car. I know it's not the Law but I really though Honda holds up there image. 1 year later 53,000 miles my car Blow Head Gastics, no warning signs at all. Because I was over 300 miles from warranty insurance wouldn't fix it. After spending 800 dollars getting car fix it still was running right. Went to Honda Dealer in Brandon asked for carfax and find out Car was in Accident 2 months before I purchase it. That would have made a Big different in my decision in purchasing the car. So the Friendlyness appeared to be honest, little did I know everything wasn't being revealed

HappyHondaGuy

Dec 14, 2015

This dealership deserves five stars because they are so friendly. I did not feel pressured at any point buying my new Honda Civic. I dealt with Matt Like and Christine Gilman. Both are very knowledgeable. I would definitely go back to this dealer in the future and I highly recommend anyone to go to this dealer.

Civic B312

Dec 9, 2015

I purchased my vehicle from your dealership due to customer service from Christopher Irvin. He was the only salesperson that called me back after my originally search.

reno

Dec 5, 2015

I started with an email contact and the communication went on for about 6 weeks. No unusual pressure , always professional and I felt comfortable when I arrived at dealership today. Overall a pleasant experience.

Naturallybird15

Nov 30, 2015

This was my first time buying a car. I had been looking at the Mitsubishi Galant for a few weeks before I decided to inquire about it. I was truly stepping out on faith. I was nervous and scared, not thinking I would walk away with a car that I really wanted. Eric Palmer really made me and my mom feel comfortable. He made sure we had an understanding of the process and made us a great deal. Also, Matt Like always made sure we were okay and that we were taken care of. I am so thankful and couldn't be happier. After the trying year that I've had, this was truly a blessing. Thank you Eric and Matt! Thank you Honda of Gainesville!!!

Lippy

Nov 28, 2015

I dealt with Matt Like and James Quesenberry and both are very knowledgable and helpful. My wife and I have purchased Hondas from this dealer for years and are very satisfied with their sales and service departments.

Nikki Owens

Nov 26, 2015

I recently purchased my second Honda from Honda of Gainesville. James Quesenberry and Chris Irvin worked together with my husband and I to get the perfect vehicle with the best financing possible. I can't thank James enough for his interest in me as a buyer in that he kept in contact with me via email before the purchase and listened to my concerns. Julio Perez did and outstanding job handling the paperwork and was very informative as we signed each piece of paperwork. This was the most pleasant experience my husband and I have had buying a new vehicle. I love my new 2016 CRV and I love Honda of Gainesville!

BC

Nov 25, 2015

I was at the beginning of a search for a vehicle and wanted to just test drive an Accord. my employer will be purchasing (cash outright) the vehicle from a different dealership out of state and he wasn't in a position to make the decision. I of course told him this.The sales person Harry (who said he was the highest sales agent, most senior..yada yada) insisted I go through the "information gathering stage". I'm very hesitant to give out personal information, as these guys will not leave you alone once you test drive a car. I just wanted to test drive a vehicle. I didn't even want a price. They treat you as a criminal and not a customer. I am in sales and understand the "qualifying" process and the need to grow the database. After test driving two vehicles, I went to leave and the sales person offered me some water as it was very hot (and I'm disabled). I accepted, sat down and then the sales person said he will get in trouble if he doesn't get some information to meet his "prospect list" goals. I gave him my employers name and my work cell. I told him not to contact me at all, ever! If I was interested, the car will purchase from another dealer out of state. He agreed, telling me some most likely fake experience he had and understood. He came back FIFTEEN minutes later without water, but with an offer on the vehicles my employee test drove, which by the way, were $4k more than what I have found to be the prices. He obviously had no regard for what the customer was asking. Of course I chose to leave and reminded him not to contact me. 2 days later I get some "survey call" and he called me at 8pm the next day. I told him not to call ever again. He called 2 weeks later. My employer has been getting flyers and post cards since then and this sales guy called me 3 times and I got 4 robo calls trying to see if I was satisfied. Fast forward to last week. we decided it was the right time to purchase and we decided on an Accord EX-L. I decided to inquire with the dealership, via the internet, what the price would be. I got a generic reply saying please call some guy names Eric Palmer. My desire was to do this by email and in writing and I replied letting him know my wishes. He still called pretending to see if I got his e-mail. I told him to reply via e-mail only asking him not to call me. I got a generic quote without any detail of which color, trim or options were on this vehicle and it was also $3k higher than any other quote I received from area dealers. I replied asking for more information and got some cut and paste job about car washes, pin stripes and some other irrelevant dealer information. This morning I get a call from Eric Palmer again using the lame excuse of asking if I got his reply. When I asked him why he continued to call, he argued with me saying I am not doing business with Gainesville Honda and hung up on me.If this is how this dealership is run, with disrespect and contempt for it's potential customers, I can only imagine how badly they will treat you once you are stuck in their vehicle. Sadly, the only two Honda dealerships are owned by the same person and the other one won't let foreigners test drive and discriminates against foreigners.Oh, and lastly, Corporate is no help. They refer you back to the GM of the dealership. Needless to say I decided to get one of their competitors vehicle!

Cindy

Nov 21, 2015

I couldn't be happier with my new honda pilot. I was shopping around and had no plans of buying a brand new car but when I talked with James at honda of Gainesville he was able to get me in a new car for less than what I was paying. I can't thank you enough James. My holiday traveling will be much more comfortable in my pilot!!!

IheartCivics

Nov 20, 2015

Awesome experience. They really worked with me to get to the price point I needed and got me into a great car. This car purchases was an unexpected need and they made it a great experience

krissyparmeter

Nov 20, 2015

I'm completely thankful James was the salesman that we bought our Honda from! He was very personable and knowledgeable! My Sugar and I have never enjoyed buying a car until we bought our last car with James. We actually had a good time! He's honest and even took the time to show me all of the features to the car, which we've never been shown before when buying a new vehicle. I've told everyone about him and have recommended all of my friends to go see him when needing a new car. Thank you SO MUCH James for making this experience FUN!!!

Melrose Resident

Nov 12, 2015

I had a great experience at Honda of Gainesville. Korey listened to what I was in the market for, showed me the available cars and was responsive to my questions throughout the decision making process. I am satisfied with the purchase and treatment by all the employees. It was a major factor in deciding to go with the car, as I believe the same level of service will flow into future maintenance experiences as they arise. Thanks Korey and team.

Peetlo

Nov 4, 2015

Disappointed vb :fail to satisfy expectation of I went to Honda of Gainesville and expected my saleman, Mr. Korey Hines, to be deceitful, manipulative and untrustworthy........... I was disappointed. I expected Mr. Korey Hines not to listen to me, and attempt to sell me a car I did not want..........I was disappointed. I expected The finance department to underpay me for my trade, and tell me I did not qualify for a car loan......... I was disappointed. I expected Mr. Dan Like (General Manager) to be callous, arrogant, and dishonest............ I was truly disappointed. I thought Honda of Gainesville was just like every other dealership; they did not care or understand that to certain individuals and families, a vehicle decides whether you can feed your family, get to a hospital, take care of a relative or deliver food and clothes to the Atlanta mission, or Hosea feed the hungry organization.............once again, I was dispointed. I don't know that the exceptional people at Gainesville Honda understand that they don't just sell cars,.............you guys sale hope. Bravo ladies and gentlemen, BRAVO.

Kermitandonna

Nov 4, 2015

Was very surprised to be greeted and treated by our salesperson, Jesse Waller. This was the first time I have ever had to deal with a salesman that treated my wife and I as people and not a number. Will definitely do business with this dealership, Jesse Waller in particular , in the future.Kermit and Donna

Bnjolly

Oct 28, 2015

I dealt with Chris and it was super easy, he even brought the car to my job for me to look at ( i work close). I've only bought one other car(not from here), but this was definitely super easy and I love my new car! I also talked to Luis in Finance and he was super awesome too. Just nice all around and hassle free.

extremelyhappy

Oct 26, 2015

Chris Irvin is an amazing salesman! I have been coming to him for over a year and every time I have dealt with him is never pushes anything on me. I traded in a used vehicle and got a new Honda Accord and I couldn't be happier with the recent trade. I definitely plan on coming back to Honda of Gainesville in the years to come and purchase my vehicles directly with them and only them. If you are looking for a vehicle of any kind make sure you come here because they will definitely treat you right every time!

stillhappy#

Oct 25, 2015

I was so impressed with my salesman Jesse Waller! We never felt that 'pushy salesman' feeling with him. He was more than happy to help when we were ready to buy and let me take multiple test drives. He was very attentive to details and making sure we could get the financing and as many discounts as possible on our vehicle. I would definitely recommend him to everyone I know!

Caldwell1

Oct 24, 2015

This was a great buying experience. I expected to have to wrestle with the "typical car salesman". James was far better than anything I ever expected. He was friendly, very informative and assured me I could drive away that day with my car. I knew what I wanted when I arrived and he never tried to influence my decision towards anything else. This was far better than anything I expected and the buying process went smoothly. When I met with Julio in finance, things continued with the same inviting atmosphere, friendly and excellent customer service.I will send all my family & friends to James at Honda of Gainesville.

Genishappy

Oct 24, 2015

I had been recommended to Honda of Gainesville - Mr. Harris Walters specifically - by a colleague who had been there recently and was impressed with the sincerity and determination of Mr Walters to provide the exact car my friend was looking for a great price. So, I went with high expectations and was not disappointed. Mr. Walters took the time to listen to what I wanted and needed and matched me with the right car and financing.

CKGATOR

Oct 22, 2015

My wife and I went into Honda with a budget we wanted to stick to. It took about five visits to finally seal the deal, but it got done. We dealt with Kristen who did a fantastic job. She would have to go to the higher ups with our offers and counter offers which I'm sure was stressful. She was very patient and stayed late to help us finalize the deal we were happy with. Jesse was also a tremendous help, he went above and beyond multiple times for us. Jesse could have easily declined some of our requests, but he went out of his way to make us happy. Matt was the main negotiator who played some hard ball, which I understand, it's a business. He was very patient as well and got us a deal that was within our budget on an awesome CRV. They agreed to let us take the vehicle to our own mechanic for evaluation and held their end of the deal as they addressed all the issues we brought up. Luis was who we ended the deal with in financing. He was a pleasure and very patient as well. I did not give five stars because that would be an absolute perfect score, but I believe the experience was worth a 4.5, which I can't pick.

GulfLaw1

Oct 5, 2015

My wife was life-flighted to Shands Hospital in Gainesville. After surgery at Shands, we stayed in Gainesville for her inpatient rehab. During her rehab, she found the new car she wanted online at Honda Gainesville. I went to the dealer and met with Chris Irvin, Kristen Beran, Julio Perez and John Reeves over the next couple of days. I have been involved in the purchase of 6 new vehicles during my lifetime and I have never met a more dedicated and caring team of sales professionals. We were under a time constraint because my wife was being discharged from the hospital. Honda Gainesville made the deal happen just in time, which was nearly an impossible task. In fact, Chris Irvin came in on his day off and drove the new car to the rehab so that he could show the new car to my wife and explain how to work everything. Chris' act of kindness, coming in on his day off and showing the car to my wife, and us driving the new car home from Gainesville, despite what my wife had been through during the past month, meant so much more than the mere delivery and acceptance of a new car. We cannot thank you enough.We like Honda cars. Because of our experience at Gainesville Honda, we will always return to Gainesville Honda for our new car purchases, as long as this same dedicated and caring team of professionals work for Honda Gainesville, especially Chris Irvin.If you want to deal with professionals who are also good people, go to Honda Gainesville.Lynn and Christy McArthur

Lawgator

Oct 3, 2015

I was on my way to buy a brand new VW Passat when I went next door to the Honda dealership. I met Jesse Waller a sales associate and told him that I was curious about an Accord. He understood that I was on my way to Ye VW dealership and at my request quickly took be for a test drive without any pressure. They did not try to sell me on the car. I then test drive a brand new Passat which drove rough. The sales person tried to tell me it was because the tires had a flat spot due to lack of use. Yeah right. I went right back to Honda and bought a smooth riding accord with only 3 miles on it and no flat spot. Jesse and the sales manager never pressured me and helped me buy a car instead of selling me one! Gray job guys!

sandfer

Oct 2, 2015

When we walked into Honda of Gainesville on Tuesday afternoon, we were beginning the search and data collection to replace our 5th Honda. Meeting and dealing with James Quesenberry caused us to want to seal the deal the same day. Usually my husband is telling the salesman about the features of the car. James by far was most knowledgeable and taught us features we did not know. His easy manner, human relations skills, and concern for what was in our best interest impressed us beyond measure. He was unhurried, not high pressure, and satisfactorily answered all questions. When we returned to the dealership two days later to pick up our new Odyssey, James took the time to acquaint us with all features of our new vehicle more thoroughly than has ever been done in the past and he has continued to make himself available to us. He obviously appreciates, enjoys, and believes in his product. There is no better sales person that we have ever encountered! We will highly recommend James and Honda of Gainesville to others. We also appreciate the extra touches of the dealership including complimentary cargo tray, wheel locks, mud flaps, windshield treatment, car washes, and other quoted amenities. Thank you James and Honda of Gainesville! John & Sandy Furches

Boss1211

Oct 1, 2015

HONDA REALLY DID A EXCELLENT JOB ON 9/29/2015 WITH MY NEW PURCHASE.THEY GREETED ME SOON AS I PULLED UP N WELCOME ME WITH OPEN ARMS.THEY MADE SURE I WAS COMFORTABLE WHILE WAITIN FOR ALL RESPONSES ABOUT MY APPROVAL.

Dshep

Oct 1, 2015

I have always hated the process of the typical car purchase. Waiting for a salesman to talk to his manager, low balling my trade, and so on. I have never had a better experience in buying a car in my life than I had today. I worked with Don Like and Ed Baker during the course of the sale process as we made an incredible deal on a new 2015 Honda Odyessy. Unfortunately after searching inventory in 3 states our preferred color was not available. These guys went above and beyond and made me almost the same deal on the new 2016 as we had agreed upon for the Clearance sale. The process was great, my time was respected, and I am confident I could not have been treated better anywhere. I will recommend these folks to all of my friends without hesitation!

JustinAndAngela

Sep 25, 2015

Korey Hines was very accommodating, resourceful, kind, and easy to talk to. He made us, as first time buyers, feel comfortable and respected. We look forward to doing business with him for a long time. Next time, we want a brand new accord or odyssey!

JoshReed94

Sep 24, 2015

Back in August, I purchased a Honda Fit from Honda of Gainesville. Korey Hines worked with me to decide that the Honda Fit was the vehicle I was looking for. Honda of Gainesville is a very friendly and professional business - it's like working with family! The whole transaction was stress-free! I don't know about the other dealers, but make sure you ask for Korey's help when you decide to get your new Honda!

coach

Sep 14, 2015

My purchase of a new Accord was an excellent experience. Chris Irvin was very professional, knowledgeable, very courteous and friendly. He was excellent in every way. Luis Espana and Chris were both efficient and expedient in their service to me and my wife. Thanks again to the both of them and Gainesville Honda.

4drnova

Sep 10, 2015

Quick and courteous sales team, excellent price. Very helpful with swapping over car seats to take the test drive. Will defentlly send my friends here for a new vehicle.

JAM77

Sep 8, 2015

I bought a new Accord recently, and Korey and James were both excellent in handling the sale. Julio also did an excellent job handling the paperwork. Overall a very good experience. I'll be back to Gainesville Honda for my next new car purchase!

Ardelle05

Sep 4, 2015

I had met Chris a few months before I bought my CRV while I was waiting for my Accord that was being serviced. I told him I was just browsing and he was so helpful and not pushy at all. He answered my questions and respected my time as I was browsing. So, when I went in to drive the Accord and CRV he was so helpful and honest again. He is a true gentleman and very patient and excels at his position. I had the opportunity to meet Mr Dan Like also and he is also a great person who helped me get my new car. This is my 4th Honda and my 3rd purchase at Honda of Gainesville. The service department is top notch also and i know my vehicle is well taken care of....honestly.

Mett

Aug 30, 2015

Chris Irvin offered me $2,500 for my old car (trade in) and $16,000 for a newer one that I liked to buy. In this case, I would pay $12,500 out of my pocket to trade my old car with a newer one. Instead, I went to another dealer and bought the same model, newer car with almost the same milage on for $13,000 and also I sold my old car on craiglist for $,5000!!! That is to say, I paid $8,000 out of pocket to renew my car instead of $12,500 that he offered. This means that Honda of Gainesville ruins your pocket, beware Gainesville folks! it is more that $5,000 cash that they were trying to take out of an unfair deal. Good money, right?

Gville gator

Aug 28, 2015

I would like to share a positive experience on the purchasing of our 2015 Honda Odyssey. Our salesman Korey Hines was and still remains very helpful, knowledgeable and honest and my wife and I appreciated his commitment to create pleasant buying experience. While some salesmen Ive dealt with in the past wont know your name after the deal is made, Kory is the exception. He was extraordinary in his communication, follow up and his customer service skills went above and beyond to make sure we found the right Odyssey for us. He was a top notch professional every step along the way, he will definitely receive my recommendation to anyone looking to purchase a vehicle from Gainesville Honda

Chris and Ed

Aug 25, 2015

I already sent an email to the General Manager.I said it all, but I'm happy to say it again.;Chris Erwin is a lovely man and anexceptional .salesman. I shall recommendChris to others. Working with Chris was a pleasure. God bless him. Sister Jerri Hacker

NicoleL

Aug 22, 2015

I have been to many dealers that looked down on me and treated different because of past credit problems. From the time I walked into Milton Martin Honda I was welcomed. Not only didn't they get me financed with a good car payment and a decent interest rate for my credit but I also left with a brand new CRV, the first new vehicle I have ever purchased. Audra in finance is the best in the field. They were attentive to my questions and needs thru the entire process. It was a pleasure doing business with them and I will be a customer for life. My salesman, Joey, was the best. Working with a dealership that has family values and loves Christ definitely makes a difference. Thank you Milton Martin Honda!

Phatdaddy

Aug 20, 2015

My Family and I arrived at Honda of Gainesville. Yesterday, We were welcomed by Wes Bracewell our service advisor. We wanted our 2002 Honda CRV 's Headlight's to be Restored. When the service was finished it looked Brand New! But after taking it home and inspecting it. My Son and I were in complete shock!The Front Bumper wasDamaged & scraped, Rough like it had been sanded. I opened the hood to check and see if it had been fiddled with. To no surprise there is A LOT of white lubricant all overEngine compartment as they did not wipe it after cleaning the headlight. After experiencing this. We were in such Disappointment. The Mechanic was not thorough with his work. Yes the CR-V was returned with like new cleaned headlights but left unclean and Damaged. We do not recommend going to this dealership for any maintenance or Headlight Restoration. We Will Definitely Miss the Old Trusted Dealership (Wade Rauleson Honda) Owned by Mr.Wade Raulerson and Managed by his Daughter Ms. Paulette Raulerson.

mcwester

Aug 19, 2015

I thought the whole experience was good. It seemed that everyone worked together as a team, even people that were not your sales person, were very friendly to you, asking if you needed anything to drink or anything else. My sales person was Chris Irvin and he was very professional and listened to what I was wanting. I also worked with Julio and he was the same. All in all, I found what I wanted.

Christine

Aug 19, 2015

We bought a new Honda Fit 2 days ago from Honda of Gainesville and the experience was delightful. Chris Irvin was very enthusiastic and attentive to our needs. Everything was explained to us in detail and they made our car purchase a breeze. I would definitely recommend Honda of Gainesville (and Chris) to anyone looking to buy a new car. Thanks again for everything!

Sotosaccord

Aug 11, 2015

The usually complicated process of buying a car was very simple and painless here. Went in for a last minute service and left with a brand new 2015 Honda Accord EXL!!! Hands down the nicest vehicle I've ever owned!!!!Chris spent plenty of time walking me through the process, and finding the right car. He also stayed well past closing to try and make a complicated situation work in my favor. He was very efficient and honestly one of the nicest dealers I've dealt with. I HIGHLY recommend him! Overall, a very positive experience. I would definitely buy from here again. Julio on the finance side of the process was very efficient and instrumental in as well.

Dshanton

Aug 8, 2015

Had transmission leak and problems while traveling back home to Virginia. Arrived after five on Friday night. Service advisor, Wes, give us clear idea of what to expect. After initial diagnosis, we were given several options of what we may expect, but wouldn't know until they got into it further. I received Honda shuttle to local hotel. Saturday morning, Wes called with the updated proposed solution. Repair was performed on vehicle on Saturday and was the least costly of the potential resolutions. We felt they did us right while out of town, getting the repair done quickly and right, repairing only what was needed. We got the complimentary shuttle back to dealer and we we're back on the road by 2 PM. Thank you Wes and the Gainesville Honda team!

Patrick,S1966

Jul 20, 2015

I would like to thank Korey Hines and Honda of Gainesville Team for helping me with my purchase. Everyone made me feel comfortable and at home.

LoyalHondaDriver

Jul 16, 2015

My recent experience at Honda, after years of going elsewhere, confirmed my prior dissatisfaction. I am disappointed they have not changed. My original quote for an AC repair was competitive at just over $1,000. But two days and several phone calls later, with new "issues" arising, the prices jacked up nearly twice as much! I asked for a detailed explanation from the service rep and the experience seemed disorganized and overly complicated to go through the details -- the in-person explanation and pricing didn't match what he'd explained on the phone. I had been warned by friends that this happens to them every time but I wanted to give Honda another chance with an important repair for my Accord, which is older but in excellent shape. I'm very unhappy and the whole experience felt shady. Wondering if this is typical of how they treat women or everyone? I plan to get a new Accord in the next six months and sell or trade in my current Honda. I will take my business elsewhere.

REM

Jul 7, 2015

I give Honda of Gainesville my highest recommendation for their professionalism, good and fair pricing, quality of the service from all people involved in the buying process, and for their hard work and patience to find the perfect car for me!Chris Irwin is the BEST salesman and got me SUCH A great deal on this lovely Accord Coupe!Louis (I am bad with names - sorry!) was wonderful in the finance dept as he explained everything slowly and thoroughly so that I was completely comfortable with what I was signing and agreeing to.Matt was great with explaining all the intricate functions of the radio, bluetooth, etc, and he helped me make my leather selection. Kelly was helpful in coordinating with the sales team on the dates and types of appointments that would be needed on my custom options.I give everyone there as well as Honda of Gainesville my highest rating and approval - and especially, my appreciation of a Class Act!!

Linda01

Jul 3, 2015

Korey Hines and the whole staff are very helpful and knowledgeable. My experience went smooth and good. Will recommend to everyone looking for a car!

benny123

Jul 1, 2015

The sales environment at Honda of Gainesville is very warm and comfortable. Thus far, my experience has been very positive and enjoyable. Working with Chris and Luis was a pleasure, and they both took the time to answer all my questions and address any concerns I had.

CamWoodhouse87

Jun 21, 2015

From the test-driving to the paperwork down to finance, I received the best service from THREE of the employees at this dealership! Matt, Korey, & Luis worked with me to get me into a 2015 Honda Fit! I love my new car and would recommend anyone looking for a new car to go to Honda of Gainesville. You will NOT be disappointed!

Misfitsbarbie32

Jun 11, 2015

Chris Irvin and Julio Perez are very honest. They took time to explain how everything works. I would recommend them to anyone. My very first time of buying a new car was absolutely an amazing experience. They made it easier and more comfortable to buying a car. Thank you guys so much I appreciate everything you both have done.And Thank you both of being straight forward.

Tjackson77

Jun 9, 2015

This is the second car I have purchased from Honda of Gainesville. Chris Irvin has helped me both times. I am very picky. I don't think it's possible to tell you how hard Chris has to work to find the exact vehicle I want. He works very hard to find what I want and does an amazing job. He offers us something to drink before we even sit down and is very courteous. He will find exactly what I want, and that is very impressive also very hard to do. Overall I don't think you could find a better dealer or group of people in general they are AMAZING!!! Ana definitely sticks out for more than amazing customer service.

seuere

Jun 7, 2015

chris Irvin was who I dealt with. I believe him to be a straight up honest man. The experience although lengthy was a very good one. I'm hoping in the future my experience in your service department will also go very well. Chris took south time teaching me the components of my car and I'm grateful for this instruction. He knows his cars and it showed. The only negative thing that I saw during my four hours there was that there were three and sometimes four employees stationed at the front door playing on their phones the entire time. Chris was very busy but these others had no apparent function at your dealership .Sheree Eluere

Dana

Jun 6, 2015

Chris is the best his customer service skills are wonderful plus he is very honest amd straight forward on the deal he is making! Definitely recommend him to anyone and already did sent my mother in law to him and she drove home a new car today!!!

Roro123

Jun 4, 2015

Ryan was excellent so helpful went out of his way in every aspect. I was very satisfied and he is also is a asset for this companyThank you Mrs.Rose Ann Smith

mac

Jun 1, 2015

ive purchased many vehicles f I'm many different types of sales people. This experience with Chris was a thorough, pleasant and confidence building experience for me.

SusyQ

May 28, 2015

I wasn't 100% sure about buying a new car on that specific day but Jesse made my experience at the dealership so easy going that I could not resist to get my new CR-V right then.

Jason

May 19, 2015

From start to finish James Quesenberry was very professional and was able to understand my needs and budget and was able to get me in the car i wanted. I have dealt with many salesman in the past and have always dreaded going to buy anything where they work off commission, but James changed the view and i look forward to sending my friends and family to him knowing that he will take care of them.

karena61

May 18, 2015

I traveled over an hour to go to this dealership. I think the salesman Jesse Waller was just as excited as I was to receive my new Honda model 2016 HR-V. Great experience in all aspects. Definitley worth the trip! :)

A Pleased Customer

May 16, 2015

Over the years I've had a number of bad experiences with car dealerships and was apprehensive about negotiating another purchase. I found Danielle Alm and the entire staff that I dealt with to be extremely professional and courteous. Danielle went the extra mile, involving expending her own personal time, in resolving an issue between me and another dealership. I also had a pleasant experience with Julio Perez who handled my paperwork and the assistance of Kelly Meggs over a technical issue. I also had a favorable experience with Korey Hines on my initial visit. I was also offered a far better deal than a neighboring dealership whose attitude in no way compared to that of the staff at Honda of Gainesville. I also found that they were accurate on all the claims they made. Last of all I appreciated that I, in no way, felt any coercion which I experienced with other dealers. I left the dealership with a very pleasant feeling knowing that I had been treated extremely well and been provided with a great deal on a great car--my new CR-V EX.

Linda712

May 16, 2015

After doing extensive research online for top car models and lease option deals, I chose to go to Honda of Gainesville to look at the Honda Accord EXL. My youngest son has one, and he loves it, so I knew they were good cars. I had already set up an appointment with Korey Hines to do a test drive. He knew I was planning on leasing soon, as my present car lease (not a Honda) was up in a few weeks. Korey had the car ready for me when I got there. After the test drive, Korey was very helpful and patient as we discussed various lease options and payments. I couldn't decide between two colors, so Korey went and brought two cars out for me to compare colors. During this time frame, I was offered a drink and someone even offered to go and get me something to eat. They really do believe in taking care of their customers. To save me the time and trouble of cleaning and turning in my old lease car, they offered to do it for me. Later, they came back and said they were going to purchase it outright from the finance company, so I didn't have to do anything but sign a few papers. That was a load off of my schedule. Throughout this entire process, I still meant to go to the Acura dealership and test drive Acuras, also. However, when they asked me what they could do for me to get my business, I was second thinking that idea. What really changed my mind was Korey Hines. Korey was friendly and forthright. He was easy to work with, professional, courteous, and went far beyond my expectations. He was also very knowledgeable about the car and explained things to me in an understandable manner. I'm not very tech savvy, but he was very patient. Also, there was never any hard selling or pushiness involved at any time, which I have experienced at other dealerships and is a big turn-off to me. I also worked with Julio Perez, the finance manager, and liked the manner in which he led me through the process. He was also friendly and helpful. Overall, it was an awesome experience with really nice and friendly people. I would highly recommend this dealership and especially, Korey Hines, to anyone looking for a new or used car.

faye63

May 12, 2015

I have always been a Ford person so purchasing a different type of car was a challenge. I was not planning on purchasing a car until the end of the month. My daughter and son-in-law had very good experiences and drives very good cars from Honda of Gainesville so I was told to look for a car there. The salesman Dean Leed was very nice in showing me different models of cars and came up with some pretty good deals. Even though Dean was very helpful in helping me to choose a car, I was referred to Chris Irvin and he just stole my heart with his professionalism and knowledge of what I wanted. Chris was so good I ended up purchasing a Honda Accord before the end of the month and I am very satisfied with this wonderful, smooth driving and best yet WHITE car. I would recommend anyone who lives in the Gainesville area to check out Chris or Dean for the best deals in town. Thank you Chris for being patient with me and my son-in-law!!I would like to also thank Luis Espana, the finance person for helping me in my decision making for getting the right coverage for my car. Honda of Gainesville has the best people working for them!

rdunton

May 12, 2015

As a single female I was nervous about car shopping on my own. Chris Irwindale was very patient and answered all of my questions. He was very knowledgeable about the different makes and models and worked hard to get me into the vehicle that I wanted.

Cabeck

May 3, 2015

When visiting the Gainsvile area make sure to go to Honda of Gainsville and ask for Chris Irvin. I bought a vehicle online and every step of the way was kept informed, once I decided to buy the vehicle stopped into Honda to see Chris and was out of their facility in less than an hour. Chris did everything he said he would..... No haggle, no gimmicks. I would recommend anyone to shop at Honda of Gainsville. Make sure you see Chris Irvin for the best deal. There was also a gentleman by the name of Matt Like, Internet sales, who did a very good job also. Thanks Chris for making this a pleasurable visit and not a car buying nightmare!

Snrawlins08

Apr 27, 2015

In my search to purchase a used car I visited multiple dealerships. The service I received from Honda of Gainesville and especially Ed was exceptional! Ed was very knowledgable about the car I was interested in as well as the purchasing process. He was friendly and very easy to work with! I was very very happy with everything Ed did to get me into the car of my dreams! I will definitely be recommending Ed Baker to anyone I know in the search for a car! The warranty provided, the life car washes and the oil changes definitely played a major part of my decision to purchase the Ford Fusion! I cannot thank Hond of Gainesville and Ed Baker enough for getting me into my Fusion!!

Nita352

Apr 20, 2015

Looking for a car is a very stressful, time consuming and sometime just plain annoying. ...But when I went to honda of gainesville all my stressing went out the window.,thanks to Korey Hines! !!! He was an awesome salesperson and not just for the sale, but he was compelling and went far beyond I ever expected. Thank you guys so so much ,you definitely have loyal customer in me????????

Dpick

Apr 20, 2015

Harris, was just great and Julio was also great. The overall experience was one of the best. Big O treated us great and I would recommend the dealership to anyone.

drw

Apr 16, 2015

This adventure started out in the Service Department with Wes. Wes was helpful and responsive to my inquires as they evaluated the repairs needed on my 2000 CRV. When it became obvious that my vehicle was becoming a Money Pit I was referred to Chris Irvin. Chris was very helpful in finding my "new to me" 2012 Honda CRV. He always returned my calls and answered the multitude of question that I had. As with many transactions there were some glitches but Chris helped get them worked out.

Accord Lover

Apr 14, 2015

The staff at this dealership were so helpful and knowledgeable as they explained how the features of a Honda would be able to best meet my goals for the future. I really love my new car and am proud to be a new Honda owner.

UFguy85

Apr 14, 2015

I recently purchased my second CR-V from Honda of Gainesville. This time I worked with Craig Edens and he really made the experience painless and was extremely helpful. The staff were professional and the cars were in great shape (e.g. clean, pristine) on the lot. In addition, they were able to help me transfer information from my 2014 CR-V to my 2015 CR-V. John Reeves was also fantastic with regard to financing my car. He was willing to be patient, helpful, and flexible!

cmartin23

Apr 4, 2015

Wow! My first contact with this dealership was via the Internet. I was some what hasitant as my car buying experiences in Gainesville were not so great infact, most of my car purchases were in other cities. That changed today! I went there thinking they are not going to be able to get me in a car due to the amount of money I owed on my old car. I was pleasantly surprised. Chris and his teamed worked their butts off trying to get me into w better car. Well, to my surprised they got me into a brand new car! That's right I drove off the car lot in a car that had only 5 miles. Honda of Gainesville changed my view on purchasing cars in Gainesville. Thank you Chris and Julio!

EZ_Rydr

Apr 3, 2015

This is EZ_Rydr - For some reason, when I checked back on the recommendation I wrote, some of the info was missing - perhaps because I was doing this on my iPhone. Hopefully I'll get it all through this time!! Honda of Gainesville was super in EVERY way - ALL the people who I worked with, even if I don't remember all their names. I hope my A+++++ rec is heard loud and clear about Honda of Gainesville and all of the great people who helped me find my wonderful red Civic Sport Coupe! Thank you EVERYONE!!!!

Tonyakcam

Mar 30, 2015

Matt Like became known to me in 2012 when I purchased my first Honda Pilot from Honda of Gainesville. Throughout my tenure of owing my 2010 Honda Pilot, Matt Like occasionally checked in with me to make sure the vehicle wasn't giving me any problems or if he could assist me in facilitating any service needs. Matt became a personal asset to my car buying experience. Naturally, while experiencing this type of customer care and earnest concern when I became interested in a new vehicle Matt Like and Honda was the first dealership I contacted. I texted Matt, and he explained he was given a promotion, he was over internet sells, but he and Ed Baker a salesman (I would soon get acquainted with) would do whatever they could to place me in the vehicle of my choice at the price I was looking to pay. It was a pleasure to work with Ed, he had that kind of ease that is rarely found in a salesman. His laid back, yet professional behavior was appreciated. Ed shared so much about my new vehicle verses my old vehicle, and I welcomed the comparison. Ed treated me as if he was selling a vehicle to a close family member, and that's a good feeling when making such a big investment. During the entire transaction I felt ease in my purchase, and respect from everyone I encountered at Honda of Gainesville. I never felt like the dealership was just trying to place me into some vehicle to get a sell. Each person I came in contact with, be it in person or they just handle my application, I felt like they worked to get me the best deal. I'm thankful for the General Manager whom was instrumental in closing my deal, Julio Perez, the Business Manager, who took the time to explain the financing every step of the way. Matt and Ed, a great team!!! did a phenomenal job of getting me just what I wanted at a price I could afford. I highly recommend Honda of Gainesville to anyone that's looking to get into a beautiful vehicle. Honda of Gainesville has knowledgeable staff, and beautiful vehicles that will not fail.

cataltzt

Mar 24, 2015

We bought a new Honda CRV and had to take it in and leave it to get the seat material changed. Husband took the car in very early (1am) so he wouldn't be late for work and they gave him a loaner. They told him it would be ready at 6 pm. He went to pick it up and returned the loaner and they told him the place that did the seats was closed and they couldn't get his car. We live way out in the country completely opposite direction as the car place so my husband didn't get home until 8 pm. Needless to say I was not happy. I called Frank my sales guy and he said he would look into it and was not happy either but that he would meet us near our home and bring the car and take back the loaner which was a new Honda CRV since the loaner place was closed. Very nervous to drive a brand new car that isn't ours.Frank met us and said to say sorry they gave us a $25.00 MC gift card. After he left I realized the cargo tray was not their and my steering wheel cover from the old car was also gone. I was going to put it on after we got the car back. Frank said he would replace it and I called once to check and he said he couldn't find one like the one I had. So I offered to go to the car store that had one. I tried to call him yesterday and he wouldn't take the call and never returned my call so I guess that's the end of caring about something being stolen out of my car. On top of that the back seat is very hard to lock down since they did the work. All in all not very impressed with the time the work took, not knowing the hours of their seat place, wasting my husbands time, having something stolen out of my new car and on top of it the seat people left their trash in the car. The icing on the cake was my sales person apparently not caring anymore and making me have to seem petty about the steering wheel cover.

JSappenf

Mar 23, 2015

Honda of Gainesville made a really good impression on me. It will be the first dealership my family and I will go to look for a replacement vehicle. The sales staff were very friendly. Craig Edens was particularly amazing. He connected with my wife and I looking for the features that would help us enjoy our vehicle better and gave us a really good deal. I would recommend him to anyone that would visit in the future.

Lotsalove101

Mar 18, 2015

Everyone was very friendly and worked hard to get us a good deal! Chris Irvin helped get us a good deal on the car, James Quesenbarry got the car for us and showed us how to use all of the features, and Julio Perez got us a good deal for the platinum warrantee

easyrun99

Mar 9, 2015

We've purchased a few vehicles over the years from Gainesville Honda and every experience has been excellent. The staff, particularly Craig Edens, is helpful and friendly and their pricing (once you get past the addendum) is very fair. Never a complaint. I've never felt pressured to purchase additional items (warranties, coatings, etc.) from their finance folks (Luis Espana is awesome!) and their service department is also excellent.

wanda

Mar 7, 2015

Experience with Chris was wonderful.what's he made initial contact with me I felt very comfortable having conversation with him about the type of vehicle I was looking for. Chris make sure that I got exactly what I was looking for in nothing more he understood my needs and wants. I would recommend Cris as a salesperson to anyone. job well done

AUNT JO

Mar 4, 2015

Had James Quesenberry, as our salesperson, made the transaction of buying a new car and trading two vehicles a breeze! He is very caring young man and went beyond what we expected in a new car deal, he even stayed past closing time to make sure we were well informed and how everything worked in our new Pilot. Do your self a favor and visit James Q. you won't be sorry! JoAnn & Gary, Ocala, FL. All the staff we had contact with was very welcoming and explained every detail regarding a new car purchase!!

jess30

Mar 4, 2015

My experience with Honda was excellent..Chris was down to earth he was very helpfull he made sure I got the car I wanted and not buy just any car

lee.jackson.961

Mar 3, 2015

I just recently visited Honda of Gainesville because I needed a new car, after my old Honda Civic of 20 years was on its last leg. I was helped by Korey Hines who has always look after me and my wife, when it comes to buying a car. As usual he was very professional and courteous, while helping me find another civic. I have purchased or leased 4 cars from Korey of Honda of Gainesville and each time was very satisfied with the results.

jackall

Mar 2, 2015

I dealt with Craig Edens who was very professional and pleasant. He was very amiable and accommodating and I was able to settle at the price I wanted. Thanks Craig. I would recommend Honda of Gainesville to all my friends.

lgater

Feb 22, 2015

I dealt with Jesse Waller.He made up for what he lacked in experience with total honesty,That was very important to me and should be to all purchasers. I would gladly recommend Honda of Gainesville to anyone interested in a Honda. Larry Gater

Tee

Feb 22, 2015

My experience at Gainesville Honda today was excellent. Chris Irvin did a fantastic job. Not only was he very professional, but very accommodating. I left with what I wanted with a great price. Thanks Chris!!!!!!

Julie P

Feb 21, 2015

From start to finish...absolutely perfect! Chris is professional and so genuine. Highly, highly recommend. This was the best car buying experience I've ever had.

Tina

Feb 20, 2015

My Experince atHonda of Gainesville was Excellent the staff was very Freindly. I would recommend everyone to GV. Honda, I was very pleased with the service. Luis Espana was very Helpful also. What great team you have at GV Honda

SHayes

Feb 17, 2015

Working with James to secure a car for our soon-to-be college freshman was an easy and painless process. James knew the aspects of the Honda Fit in great detail and was able to highlight both parent-friendly (safety) and student-friendly (fun) features equally as well. While we didn't leave feeling like we had gotten an 'incredible' bargain, we certainly felt that the price we paid for the vehicle was fair and well-explained. There was never any high-pressured sales or hidden costs to leave us feeling uneasy. We would certainly recommend both this dealership and James to friends who might be looking for a car in Gainesville.

Stacy

Feb 8, 2015

Chris Irvin is a very professional salesman. He was very courteous and respectful. He doesn't try to pressure you into buying, he tries his best to find the best car for you. After 3 visits he was able to locate the perfect car for me. I am extremely satisfied with my buying experience at Honda.

Mrs Kelly

Feb 6, 2015

I absolutely love my new car! I needed a vehicle that had plenty of trunk space and great gas mileage! Working with Chris was wonderful! I voiced my concerns & needs and he assured me that I would be happy with my purchase! And he was right! I now have a brand new 2015 Honda Accord EX-L that is Bluetooth capable, has Multiple USB outlets, XM Radio, Leather, Moonroof, Heated Seats, Rearview Camera System, Awesome Gas Mileage (I'm getting as high as 40 mpg) and more! As for the trunk space, it is exactly what I needed! My son's wheelchair and several luggage pieces can fit in there - With Room to Spare! I'm glad to know there are salesmen like Chris Irvin that value your happiness & needs during the entire car buying experience!

Mariahdemps

Jan 28, 2015

Chris Irvin was extremely pleasant to work with. He informed me of every detail every step of the way and had me in the car of my choosing in 2 and a half hours. Chris really set the bar high.

Randa

Jan 27, 2015

I went to Honda of Gainesville looking for a gently pre-owned Accord Coupe... I left with a brand new one! After some number crunching, we figured out that after rebates for the brand new car I could get a better deal going that route and I couldn't be happier! My experiences with Chris, Matt and Luis were superb and I definitely recommend them to anyone looking for a new/pre-owned car!

Debby

Jan 26, 2015

I am very happy with my new car and the time and experience at the dealership with Chris and Julio are a big part of that.

Keith

Jan 25, 2015

James was very knowledgeable and friendly. James even came in on his day off to help me. The overall buying experience was terrific. I will shop there in the future.

Rachael1

Jan 20, 2015

I was fresh out of a divorce and 7 mths pregnant. I had to start completely over. I needed a car. So on a whim, I tried honda of Gville. Matt Like met me at the door. From that moment I knew I was in the right place. He made me feel so at ease and assured me it would all work out, even if I didn't buy from them! He was upfront and honest about cars that were in my price range and not once did I ever feel pressured. I ended up deciding on a honda civic. Low pmts and covered under warranty! He made sure my the first step into my new life was met with ease and security. Thank you so much, Matt! There really aren't words to describe this positive experience. I have recommended sever people her since. And my honda is still going strong over a year later:)

Diane

Jan 16, 2015

We were looking to buy a newer CR-V but were on the fence about whether it would really be worth it to us. After working with Craig Edens and Josue Ostolaza, they made us a very reasonable offer and gave us a great trade-in price on our current CR-V. They understood our needs and budget, and worked with us on these things without the typical "dealer pressure". I have to say we were very pleased with this experience and would recommend this dealer and employees named to anyone we know. In addition, we bought our previous Hondas at this dealer and have always used their service department when our cars needed servicing. We have always been pleased with the staff and quality of work. Thank you.

Chris

Jan 4, 2015

I had the pleasure of buying my first car from Korey Hines from Honda of Gainesville. From the moment I stepped into the lot to the moment I was handed my new keys, Korey was there assuring me every step of the way. He helped me find the right car within my budget and I felt no pressure to make a hasty decision. He had excellent customer service and he made me feel comfortable with the purchase. The whole experience kept a smile on my face and I am glad that Korey was the guy I had the opportunity to work with. I would highly recommend Korey Hines as well as the entire Honda staff. Thank you all!

jerrimeans

Jan 3, 2015

My husband and I had a very good experience at the dealership with Korey Hines as the saleperson. The sale was great. You are the best.

Blanca

Dec 30, 2014

I was having a terrible time with othe dealers and sales persons until Mike Stevens returned my request that I had submitted online, Mike was very professional and pleasant on the phone and had the right answers to all my questions, we schedule an appointment and from the minute we walked thru the dealers door the experience was excellent, everyone was caring and willing to help us. There are no words that can explain how great our experience was. Thank you Mike Stevens and the finance group for making us feel welcome and giving us the best service ever, we will definitely refer clients to you. GOD BLESS YOU ALL, the Miranda and Vidro family.

Ckysassi

Dec 24, 2014

While driving to Disney for the holidays our alternator needed to be replaced. Gainesville Honda had the part in stock and Made the repairs. We were fortunate to have Wes B. As our service rep. He went above and beyond to get us back on the the road for Christmas. Everyone at Gainesville honda were friendly and professional. We especially enjoyed the cafe on site. While Waiting for our car to be serviced we enjoyed a hot breakfast that was delicious! Thanks again Gainesville honda and Wes!

Patricia

Dec 19, 2014

I took my 2001 CRV to be serviced and was told it would be about $2200 to repair it and I had already spent over $3,000 in repairs over the last 8 months so I had talked to Cassandra about the vehicle exchange programs. Ron Hooper contacted me about purchasing a new car. When I went into the dealership I had no idea what kind of car I wanted and Ron took the time to ask me about my needs and suggest the FIT for me and then I took it for a Test Drive. It was perfect for me and my needs and I would of never looked at that car if not for Ron. I also worked with Chris Irvin and he was so nice and helpful, I was treated like family. This is the nicest dealership I have ever dealt with and Ron and Chris are their best assets!

Robyn S.

Dec 17, 2014

My husband and I were faced with a challenging life circumstance a few months ago and we could no longer share 1 vehicle. Like most people I do not like to go car shopping and was really dreading going. Korey changed that feeling, from the moment we walked in the door we were greeted with a warm friendly smile. I did not feel pushed into something; he listened to every request and really took the time to make sure we were valued as customers. Korey Hines and Chris Irvin made me & my husband an offer that I could not refuse. We now own a 07 Honda accord and I will forever buy from Honda of Gainesville. Thank you for the excellent service!

sjoseph1914

Dec 11, 2014

My wife is Honda Fan, and wanted to purchase another Honda. So we decided to go Honda of Gainesville. Our sales man and Sales Manager Jose did a good job. It was not until we found a defect with the vehicle (which we only had for 3 weeks) and had to deal with the service department, things took a turn for the worst. The manager I spoke with was very rude, and lacks customer service. Honda is a outstanding product, however I would stay away from this Honda Dealership especially if you require service. Spend the time and drive to Ocala or Jacksonville.

stevemalu

Dec 11, 2014

The best sales agent and friend. Customer friendly and very helpful in all ways possible. Goes to the extra mile to satisfy all your demands and can also reduce the price for you, so be nice to him and see what you get.

Jdillon_1

Dec 10, 2014

I came to Honda of Gainesville after an accident in search of a four dour pickup or full-size SUV. Mike was completely receptive to my needs and only showed me vehicles that fit my specifications. After looking at several vehicles, we settled on a Toyota Highlander. Despite the fact that it's was neither new or a Honda, mike worked tirelessly with Julio to ensure financing and payments were within my range. I love my new car and will never buy from another dealership as long as I live in north central Florida

darla.taylor.75

Dec 3, 2014

We were able to work out a deal that worked for us thanks to Ryan. We had tried a few other times because we had challenging circumstances. Ryan went above and beyond to make it happen for us.

soserious01

Dec 1, 2014

I had about the worst situation and Chris Irvin did exactly what he said he would do. I left with a new car and a affordable payment. He is very friendly and a knowledgeable professional.

mckeitks

Nov 21, 2014

I had driven the 2009 Honda Fit my husband and I purchased for our daughter from Gainesville Honda in 2008 and loved it. I am a teacher, so I really need the hatchback, the car drives easily, and is great on mileage.October, 2014, I bought a 2015 Honda Fit EX L and just love it! Everyone treated me with care and kindness. Julio Perez, Chris Irvin and Korey Hines are wonderful to work with. When going back to them with questions, they are as nice and helpful as the day I bought the car. I feel very comfortable when asking for help answering questions and/or getting advice. I will recommend Honda of Gainesville, FL to friends who are looking for a great car and sales professionals for sure!Kathleen McKeithen

Carl Kottmeyer

Nov 19, 2014

Our car buying with Wade Raulerson was one with very nice people to work with they took their time and answered all of our questions and concerns with buying a new car we would recommend them to anyone that wants to buy a vehicle the whole car dealership is very nice to be around it is like being with family they treat you with respect sincerely Brenda and Carl Kottmeyer

Walter Bowman

Nov 16, 2014

Korey hines showed extraordinary customer service in helping me pick out a car. he had a friendly personality was easy to talk to and gave me a quality car that suited my price range. I would recommend anybody to go to him when purchasing a car from the Honda dealership in Gainesville.

COOPAR4

Nov 15, 2014

This dealership is incredible! Positive, friendly, professional service that made me feel very confident in the transaction. Thank you Ryan & Julio - Great Job your the best! We are now 2x's buyers from this team and will be back. We also recommended this dealer to family and friends who also made purchases in the past. Family atmosphere with a level of customer care that I've never experienced at any dealership in the 45 years I've been buying vehicles. Kudos to the whole Honda of Gainesville Team!

panzermonster

Nov 13, 2014

He greeted us at the entrance, discussed our problem, answered all questions, sometimes made honest advice, not to mention helped 4 test drives I had. I tend to become picky when it comes to make a big purchase, and I know they try to be nice (at least on the outside) to earn money. But even so, he is a warm, good-natured person. For others, don't have much things to say. They were all good looking (and nice) sales managers who were trying to seal the deal right when a customer drops by, like the others I saw in Toyota, Nissan, and Hyundai. I prefer Frank over Chris. I think Julio (the financial manager) need to slow down more when he tosses 10~20 pages of paper to sign.

docday

Nov 11, 2014

I was greeted by Michael Stevens in the parking lot and was treated royal by him and the staff from the time I got there til I left. All the staff was great and willing to help me.

Maddomkait

Oct 25, 2014

Harris made our experience pleasant. We went in knowing what we wanted and he did everything to get it for us. We will highly recommend Honda of Gainesville and Harris to our friends. Thank you and we look forward to doing business with you for many years to come!Melissa and Orlando Cordero

ghoyt38

Oct 23, 2014

I had an awesome experience today at Honda of Gainesvilles. Chirs Irvin, is a wonderful salesperson who makes you feel comfortable as a customer. After stoping by today and getting the awesome customer couteous I'm certain my next vehicle purchase will no doubt be at Honda of Gainesville, 3801 N Main street Gainesville, FL 32609.Thanks for the awesome service Chris Irvin/Honda of Gainesville

Jimmy K.

Oct 21, 2014

Micheal was able to address all the bells and whistles that my wife wanted in her new vehicle and tried to go out of his way to help bring the price down to rational levels. He took the time to explain everything and was patient throughout the process. Very much appreciated.

Candy Lovett

Oct 20, 2014

I originally went to Honda of Gainesville to find out what the issue was with my 2006 Honda Odyssey as I had gone through two major oil changes in less than 6 months. While there, I was approached and asked if I would be interested in trading it in. I was introduced to Ryan Hurewitz in sales by Cassandra. He showed me a 2012 Honday Odyssey that still had a 3 year warranty on it and had better gas mileage and even had a blue tooth in vehicle. I also needed to get a hitch put on it to carry my lift on the back. He was pleasant and willing to work with me in every way. Ryan introduced me to Bernie in finance who worked his magic and got me approved. I really have to say that Ryan is by far one of the better sales persons I have dealt with in years. And I did mention that to managers Kelly Meggs and Frank Bradley as well as Chris Irvin. I love how they have a cafe there where if you are hungry you can order some food while you wait. They have some great breakfasts and lunches there. So since my Honda was no longer under warranty, it was gonna cost me hundreds to fix the oil issue as well as anything else that broke down. So I made the decision to trade in the vehicle. I am pleased with working with Ryan and would recommend him to anyone looking for a vehicle. Honda was very willing to work with me on many issues pertaining to trading my vehicle in. So thank you Honda for having such awesome people working for you and for making me a happy customer.....Candy Sweet Lovett

SAM12347269

Oct 19, 2014

We were very pleased with the service we received . Micheal Stevens was very nice and not pushy. He showed us around and was knowledgeable of the vehicles. We left the dealership very pleased.

SarahKay0209

Oct 18, 2014

I needed a car because my old truck just wasn't reliable anymore. Not only did he provide excellent customer service but Matt helped pick the perfect car for me based on the things I wanted and made sure I had all the small details of buying my first car taken care of. He was super patient with me and answered every question I had. I would not hesitate to refer all of my friends to Matt!

newmanrossie

Oct 15, 2014

Ryan Hurewitz was the most educated and knowledgeable individual that I have ever dealt with in purchasing a vehicle-I was very pleased with him-

sheila graber

Oct 15, 2014

MIKE STEVENS WAS VERY HELPFUL AND KNOWLEDGEABLE ABOUT THE VEHICLES, EXPLAINED WHAT WE WERE LOOKING FOR AND HE TOOK US FOR TEST DRIVES UNTIL WE FOUND WHAT WE LIKED, I WILL DEFINITELY RECOMMEND HIM TO OTHERS!

lazenbyequip

Oct 15, 2014

As a business owner, I highly recommend Honda of Gainesville. They have a great team in place to ensure you have an excellent, stress free, no pressure experience. You are welcomed at the door and connected with a salesman. I was assisted by James Quesenberry who provided excellent customer service. He was professional, knowledgeable of his products and did not attempt high pressure sales tactics to ensure a purchase. His view is to satisfy the customer as is each of the other members of the dealership I had contact with. A special thank you also to Chris Irvin who also assisted James. My expectations were exceeded and i am enjoying my new CRV EXL. Regards,Scott Lazenby, Lazenby Equipment INC

Florida Chick

Oct 14, 2014

I had an outstanding experience with Honda of Gainesville Team (Mark Gauthier, Ed Baker, Eric Fasci and Chris Irvin). They treated me and my daughters like family!!!! They were also informative, professional, and great to work with. My daughters and I enjoyed the additional entertainment of the team members, as we waited patiently throughout our exciting car purchasing experience. I would highly recommend anyone to this group of wonderful men at Honda of Gainesville. Mark Gauthier and Ed Baker thanks for your patience and conversation!!! Kudos to Eric Fasci (one of the new salesmen to the team). You have that rap song stuck in my daughters head!!!!! I would like to extend a warm thank you to Chris Irvin for going above and beyond for me and my daughters!!!! Keep up the great team work!!!!!!!

andery

Oct 8, 2014

I had a wonderful experience with my recent car purchase from Gainesville Honda. Chris Irvin took the time to listen and understand what my needs were, and he was upfront with me during the whole process. My expectations were exceeded because the price was right, the time spent at the dealership was short, and most importantly to me the payment was where I could afford it. I would definetly recommend Gainesville Honda to others. Julio was very personalble during the finance process what a Dynamic team!

laraault

Oct 7, 2014

I highly recommend that you see Mark Gauthier when you visit Honda of Gainesville. His confidence in the Honda brand and knowledge of the vehicles is profound. By the time I made my decision on which car to buy, I knew every safety feature, performance spec and was completely sold on the quality and value of the Honda Civic. James Quesenberry displayed exemplary professionalism working in conjunction with Mark who was relatively new to Honda of Gainesville at the time of my purchase.The experience was the best I've ever had during a new car purchase. Do yourself a favor and ask for Mark or James when you plan on purchasing a new vehicle from Honda!The financing process was far easier than I expected. They were able to get me far below the interest rate that my credit union had refinanced my 2008 Civic at earlier this year.

nancy.pace.12

Oct 7, 2014

We actually live two hours away from Gainesville and met Ryan Hurewitz a few months ago when we were looking for a pre-owned Odyssey. Although we did not find one at his dealership, we were very impressed with his professionalism and kept his card.We did buy a 2008 Odyssey at Coggin Honda in St. Augustine. Our experience there was nowhere near the great experience we had in Gainesville. Although we liked our salesman there, I would gladly drive the 2 hours to deal with the professionals at Honda of Gainesville over and over compared to others we have experienced.In the last weeks we were interested in a pre-owned SUV. We called Ryan and went to see him. He found us a pre-owned car! When we decided it wasn't exactly right for us, long story short, we ended up with a 2015 Pilot EXACTLY what we dreamed of, but did not think we could get.Everyone in this dealership from the greeter to the managers were top-notch. Very customer oriented. We highly recommend this dealership and Ryan Huerwitz.. Even the other sales people, especially Manager, Frank Bradley, and James Quesenberry were so helpful and courteous. Frank honestly went above and beyond to get us exactly what we desired. You should buy your car at HONDA OF GAINESVILLE. You Won't Regret It. REALLY

sheydtree

Oct 4, 2014

Mark and John took care of me in a way other dealerships have not done in the past. Thanks to Mark I got the vehicle that was right for me, the vehicle I wanted. Thanks to John I didn't break my budget and he left me not having to worry about the what if's in the years to come. Go see these guys, they've got you covered.

drdanielmtz

Oct 4, 2014

Michael Stevens was the dealer I was looking for when getting my first car. Interested in my needs, trying to find the best deal for me. Always tried to make me feel comfortable and wanted me to really know about what I was buying. I am really happy with the way he treated me and I am sure he will always be there for any assistance. Thanks again to Mike and Honda!

spfnana

Oct 3, 2014

Buying a new vehicle is exciting but also can be stressful. James Quesenberry treated us with excellent customer service. He made the purchase process uncomplicated. James proved to be as awesome in person as he was in our many long distance text messages to set up the vehicle purchase. James coordinated obtaining the exact make, model, and color I wanted. James is an asset to the Gainesville Honda Dealership.

Benjamin Hudson

Sep 29, 2014

OK, I had Mike Stevens as my Honda sales rep. Not only did the guy educate me on the history of Honda and why they have reached 5 star ratings in safety and other categories, but he also explained to me the power in the engine. So I know more than "it drives fast and smooth." He took his time and really help me make sense of everything and helped to get me in the exact model I wanted with an amazing monthly payment! Definitely check this guy out, very friendly and helpful!

Scott&Jen D.

Sep 27, 2014

My husband and I purchased an amazing new vehicle, for a great price, with the help of James. James proved to provide excellent customer service and his personality was beyond my expectation for a sales representative (at a car dealership no less}. His demeanor was consistently professional, friendly, knowledgeable, respectful, humble, patient, and humorous. More importantly his personality and attitude felt authentic. When we were dealing directly with James I never felt pressured or pushed into making a purchase. This aspect of our purchase was the most valued! Without a doubt I would refer any friends or family to him and would trust him to provide the same level of care to all his customers. If I had to do it over again, I would choose James as our sales representative without any hesitation.

Lillyfamily

Sep 26, 2014

We searched all over North Central Florida for a year-end deal on a new Accord EX-L with Navigation and had absolutely no luck after contacting five dealerships, including the one in our town. Then my son told me to call Ryan Hurewitz at Honda of Gainesville. Jackpot! We were treated with every courtesy.We got the car, every accessory we wanted and a better price than I could have hoped for. I highly recommend that you give Ryan a call.

redjune

Sep 23, 2014

Korey Hines was such a gentleman and very knowledgeable of the new Honda Pilot that we purchased. He had a great sense of humor and showed wonderful customer service to me and my wife. I would hope to have as great service when we return for oil changes and the like. Thanks Korey for your help in this purchase...

ritakobb

Sep 14, 2014

Ryan was wonderful made the experience as painless as possible. He helped us choose the right option for us. We felt I needs were important to him.

jpeachey

Sep 11, 2014