Used Cars for Sale at Honda of Jefferson City in Jefferson City, MO

PERKCHIRO

Nov 22, 2016

Best deal on a new Honda in the state. This is our second Honda purchase from Jefferson City Honda in 5 years. They make the details easy and the financing a breeze. Great sales people, friendly and helpful. We're well pleased with our purchase and now loyal customers of Jefferson City Honda.

queen_bee40

Nov 22, 2016

The dealership was very nice. I was welcomed and treated like a VIP. I was very impressed. Kevin Brandt my sales person ask me my wants. And kept them in mind while he did his search. He showed me the perfect vehicle for my needs. Had some minor repairs that I ask to be done and was very nice about doing them. JD in the finance department was great to work with also. He made sure that payments what I requested. Kudos to the dealership

T Smith

Nov 22, 2016

The staff were friendly and efficient and the price was reasonable for a dealership. I would take my vehicle back there without hesitation, if I didn't do the oil change myself.

ANGELINAMICHELLE1846

Nov 21, 2016

Kent and the team ALWAYS takes great care of me. I can count on them to keep me informed of the condition my vehicle is in without wondering if I am getting ripped off. Since, I live an hour away, they have even given me a loaner car a few times to use while my car is getting worked on! Their customer service exceeds my expectations every single time!

bbs1667

Nov 21, 2016

The kind of service I expect from Honda. Vehicle was ready exactly when promised. I drive from Columbia and will always use your service center, rather than the one in Columbia.

TRAPPERHARDY

Nov 21, 2016

As usual great service! Wait was normal for my service requests. Good WIFI & a refreshment made the wait period go quickly. Will come again. Thanks

SUSANH0

Nov 20, 2016

I drive to this Jefferson City dealer from St. James MO for service because they always treat me nice and explain any problems they find very well and give me options. They are never pushy. I buy from this dealer also.

GLSLREES

Nov 18, 2016

I drove into Jefferson City Honda from Fulton, MO and did not have an appointment. I was helped immediately. Awesome staff and service. Love it.

dale.w.ellis

Nov 17, 2016

My service needs were promptly addressed by very a friendly and courteous staff. My service writer Mike Soukup was very helpful in pointing out service issues that I otherwise would not have not known about.

frankdansby

Nov 17, 2016

We called to ask about our vehicle's trade-in value and to ask about a used Odyssey. Danielle mentioned it was year end and had new Odyssey's that they needed off their lot. So long story short, for a few thousand more we got a new van instead of an old one.

KEVIN.R.FAUST

Nov 17, 2016

The Service Department did a very good job of taking care of my vehicle and discussing with me my concerns. They bent over backwards to ensure that when I left that I was satisfied. The staff is always very friendly and their expertise shows.The bad part was trying to set up this appointment. This new process sucks!!! I had to go through a call center and it took 12 minutes. I used to be able to call Service directly and that took 30 seconds so PLEASE get rid of the call center!!! Also just have a simple survey that says the service was good or not good and why. Needing a 25 word minimum and having to cross every T and dot every I is absurd!!Bottom Line the Service Department is great this other stuff is ridiculous and I am being nice!!!

THERESELITTLEFLOWER

Nov 16, 2016

Wonderful service! Took care of my air bag as well as scheduled oil change. Even asked to rotate my tires when I forgot to say it. Very positive experience!

RNMAC4885

Nov 15, 2016

The service counter man...Broc Tellman (service advisor) was friendly and professional. Keep us informed on the time schedule. We were very pleased with the service. We live 45 miles away but will definitely drive back to Jeff City when we need our oil change again.

roxannewil

Nov 15, 2016

Service dept very nice and prompt, got right in , he took me to my van and made sure I had no questions. My overall experience was nice and smooth. This was first time to have serviced since purchasing new van

jkious

Nov 14, 2016

We purchased a Honda HRV from Honda of Jefferson City recently. Unfortunately neither of us was happy with it, and especially the wife. When we went in to have it serviced, we were approached by one of the salesmen, Josh Ecton.When the wife made it clear that she hated the car, he listened, and offered to try to get us into a car that she would like. After working for several hours to find a solution, we agreed to trade for a new 2016 CRV EX-L. Momma's happy now!!

jkious

Nov 14, 2016

We purchased a Honda HRV from Honda of Jefferson City recently. Unfortunately neither of us was happy with it, and especially the wife. When we went in to have it serviced, we were approached by one of the salesmen, Josh Ecton.When the wife made it clear that she hated the car, he listened, and offered to try to get us into a car that she would like. After working for several hours to find a solution, we agreed to trade for a new 2016 CRV EX-L. Momma's happy now!!

Austin

Nov 13, 2016

Great place to do business, I'm happy with my purchase from Jefferson City Honda and you will be too!! I purchased a f350 used from this dealership and it was an overall great experience!

DWIGHTRLINHARDT

Nov 12, 2016

The last 2 times I have brought my Ridgeline in for service I have been told my differential needs serviced. When I bought my Ridgeline with approximately 16000 miles on it I paid to have it Honda Certified, which means all of the fluids and filters should have been changed or serviced at that time. Since you people do all of my service work it is frustrating that you don't keep records of my vehicle. It would seem that your service personal or under pressure to find something wrong with my vehicle. I am concerned that customer service is not important after sitting with a lady customer that was told her car would be ready in 2 hours and was still sitting there after 4 hours when I left. the kicker is she had purchased her car only 4 days before. I am wondering if I shouldn't do my own service work or take it some where else.

Mary-jeane Trgg

Nov 12, 2016

Terrible! After making an "appointment" and talking to 2 different people, a salesman and a manager, to say we would be there and we're coming from St Louis, right at the time we were there, they took someone else on a test drive with the car we went to see. They never checked to see if we were there, which we were, or tried to call us to make sure we were either not already there or were at least still coming. The timing was such that we waited for our sales person to meet us is as another sales person drive the car up. Then 2 other people got in for a test drive. We waited an hour to see if they decided to buy it or not. They did buy it and we had made the trip for nothing. They of course tried to sell us something else....I'm thinking bait and switch at that point. We wasted an entire Saturday and a tank of gas. What is the point of an appointment!!! We will never go back and would not recommend this dealer!

acarabs

Nov 11, 2016

John the salesman was knowledgeable and great. The manager and finance man were terrific!! I will send everyone I know to this Honda dealership!! It was a great experience!

albotony

Nov 11, 2016

I GOT THE LOWEST PRICE I COULD FIND ON THE INTERNET WITHIN A 500 MILE RADIUS. I PAID EXACTLY WHAT I WAS TOLDOVER THE PHONE, NO UNWANTED SURPRISES, CASSIDY WAS GREAT, SHE WENT OVER AND BEYOND AND HONEST. VERY HELPFUL EVEN ON HER DAY OFF. SHE TOOK VERY GOOD CARE OF ME CAUSE I'M VERY HARD TO PLEASE.

DCRONK6569

Nov 11, 2016

Fast and excellent service. Car was done in fast time. Service writer was very helpful and knowledgable and explained every thing in detail. Went over what would be done on next visit.

DJSHIRK01

Nov 11, 2016

I had a 9 AM appointment. Had to drive an hour, got in immediately and had service going before I had my coffee. Bought SUV new in 2013, and has been serviced here from the start. Very satisfied.

KENT9693

Nov 11, 2016

The work that was done is excellent but the time it took was more than i anticipated. The waiting room was very nice and comfortable .

VOGELRD

Nov 11, 2016

Thought fob needed repair. Went in to see if working . Just needed battery. Asked about recall on airbag. Was waiting on second notice from honda about replacement. Did not receive one. Asked Kent about it. He looked up the vin and my car was on list. He put me on list, took in for replacement then went back for tires.

Honda Hater

Nov 10, 2016

Slick sales staff we dealt with found to be dishonest. Tried to shuck and jive us. Non customer friendly. Would do anything to sell a car except treat customers with respect. Submitted by previous Honda customer.

MGBORMAN

Nov 10, 2016

Regular service visit - tire rotation, oil change, transmission fluid flush, air filter changed. Received services requested in a timely, friendly manner and the shuttle service is great.

cruser01

Nov 8, 2016

Chris Hermann was very helpful and listened to me about what I wanted in a vehicle. He didn't waste my time by bringing up vehicles I didn't want. He treated me with dignity and respect and I appreciated that he got the deal from his manager quickly and made the car buying and deal pleasant.Byran couldn't be nicer. He understood that I had been burned by other dealers and explained everything to me about financing the vehicle. He explained the various warranties and worked through all the paperwork with me in a respectful and dignified manner. Often women feel that car dealers take advantage of women and I did not feel that at all. I would recommend this dealership to others.

JONTAMRO

Nov 8, 2016

I was in a minor accident and my bumper was loose - was worried about the safety of it on the highway - pulled into the service bay and they were so helpful and got my van in right away to have wheels aligned. They are always helpful and courteous!

jrjqkc

Nov 8, 2016

This was the easiest new car purchase I have had. The sales staff was friendly, knowledgeable and truly help us pick the best vehicle for our family.

DIANE.TIM1980

Nov 7, 2016

I've always had great experiences with Honda of Jefferson City. Their service personnel are excellent. If something does NOT need done, they do not do it. In other words, they are honest!I even got a cup of great chili for lunch!!

MEBJOB_2000

Nov 7, 2016

Kent was very helpful with my 200,000 mile service on my Honda Odyssey EX-L. What a lovely job that the service mechanics and Kent did to help me! I hope to keep this vehicle for another year and this Honda service department will help me to do this! You are great and help me to feel like a valued customer. Appreciate you, Kent.

ZTOLOU3

Nov 5, 2016

Thank you so much for your service. Especially, I stopped by twice for tire pressure check right before your door closes at6:00pm. quick fix with nice attitude. We don't have that kind of service any other places. I always appreciate it. Mike, I hope your leg get better...

Jenna, Scott

Nov 4, 2016

This car combines great handling with excellent brakes. It is very responsive and well designed car. The body structure is tight and strong and the front seats are comfortable. The fit and finish are top notch, employees were great to work with. Based upon the cost, quality, handling and fuel economy, I highly recommend this car.

jenna_scott822

Nov 4, 2016

This car combines great handling with excellent brakes. It is very responsive and well designed car. The body structure is tight and strong and the front seats are comfortable. The fit and finish are top notch, employees were great to work with. Based upon the cost, quality, handling and fuel economy, I highly recommend this car.

REBECCAM0

Nov 4, 2016

Honda of Jefferson City has an excellent service department. Highly recommend them! They get my car in quickly and the work is done in a timely manner. Very professional. They also have a courtesy van that will take you to wherever you need to go while your car is being serviced.

RRADLA

Nov 4, 2016

This is apparently a problem with the 2016 Honda Pilot if google is a reliable source. Service personnel apparently were not familiar with it and the first attempt to correct was not successful. Will have to schedule another appointment. The person recommending service did not mention that the rear differential has break-in fluid and it should be changed within 20,000 miles. I was previously informed of this the last time I visited the dealership by the service foreman who was not at the dealership this time. I also told the lady when I made the service reservation but she seemed to be a call center employee and didn't pass this information along. This vehicle presently has 16,000+ miles. There is certainly room for improvement and the rating for my experience could be liberal. The people I worked with were friendly and helpful which means a lot.

BLOCHBERGERPLUMBING

Nov 2, 2016

Brock was excellent at advising our service needed. His team of mechanics paid close attention to other needs and promptly discussed them with us before dong the work.

FIVEKS

Nov 2, 2016

After spending what seemed like endless weekends and evenings driving to and from high school soccer games, I finally had a Saturday afternoon open for an oil change. I thought it was a long shot, but wanted to have my oil changed at the dealership. I have all work done to my vehicle at the dealership because I like knowing all my records are in one location. You can imagine my surprise when they told me they had an opening for an oil change. Thanks for having time for me and my pilot!

BWILSON0

Nov 1, 2016

Excellent experience. Management and culture was very attentive and intuitive as to our needs. No gamesmanship. No back and forth games. We explained what we were looking for. They were very aware of our needs and wishes; and immediately worked with us. Great to the point process!

wylieba

Nov 1, 2016

Quick appointment. Full analysis of the computer system controlling airbags. resolved in half a day. They test drive the vehicle to make sure fix worked.

katuntunu

Oct 31, 2016

Staff's were able to work with my credit and make sure I got what I wanted Am very happy with my new car.I have recommended to my family and friends to visit Honda.

THEKOESTNERKLAN

Oct 31, 2016

My average wait fir service is around an hour. With this experience, it was almost two hours. Not sure if the service center overbooked or what, but I was not pleased!

IBOBE60

Oct 28, 2016

On time with the appointment. (Which is very important) Was very courteous. I liked that the dealership offered coffee, water and plenty of seating. Also being able to watch TV.

camjus03

Oct 27, 2016

Mike has always been helpful and knowledgeable. I have always serviced my car here and have worked with many different services managers and have always had a great experience.

CUB

Oct 27, 2016

Based on the great online reviews, we travelled from Columbia to Jefferson City to this dealer and our experience exceeded our expectations. Everyone we talked to made us feel special. From the friendly and considerate Kevin Brandt who made us fall in love with our Honda Fit to Joe who helped with the paperwork and getting an amazing interest rate for us through Honda Finance. They patiently listened to our needs and concerns without any high pressure/pushy sales tactics. Five star buyer experience.

DRNAK2003

Oct 27, 2016

Very knowledgeable and helpful staff. I can always count on the Honda quality service and parts.I no longer receive any coupons they help with costly mantinence services.

nmccue

Oct 27, 2016

It was prompt - drove in, got out, signed a paper (work was a recall and free), offered a rideIt was friendly - voices and faces showed a concern for my welfareIt was helpful - I took the opportunity while my vehicle was being serviced to discuss a situation that had been ongoing since I bought the car last February. They understood my situation with dealing with two prior employees and moved as fast as they could to rectify it. I will be back because of that!

RAS

Oct 27, 2016

Air bag recall repair was accomplished in an efficient manner. Multipoint inspection revealed some additional needed maintenance items which they were able to finish at the same time at reasonable cost. Service rep (Mike) was outstanding -- friendly, accommodating,explained things well. Shuttle service was also very helpful. Thank you!

weav726

Oct 27, 2016

They got me in on time and my service time was faster than expected. They were kind and honest. I would recommend them to anyone and look forward to working with the service staff in the future!

Cynthia Layton

Oct 26, 2016

Our service adviser did an excellent job. I appreciated the time he took to investigate exactly what our Acura B1 and 6 requirements meant and what needed to happen to accomplish the required work. He was very helpful in all ways!I would prefer to deal directly with a service adviser when scheduling maintenance to the car as they understand more what the requirements are verses the assistant/scheduler that is now in between the service adviser and the customer. She did not seem the have the knowledge to know how to put the required information into the computer that was necessary for the service adviser to know exactly what I was asking to have completed.But I know sometimes change is hard and we have been loyal Honda customers for over 20 years at this dealership and have been pleased with the level of service all through the years.We are especially pleased to see Michael back.

JTHANEY84

Oct 26, 2016

N/A Normally I don't like reviews and since nobody is perfect and everyone can always do better, I rarely give perfect scores. However, this visit was that good and was due mostly to our service advisor, Kent Hager.

SOOZEQ49

Oct 26, 2016

Very courteous, quick, and knowledgeable, The team at Honda changed my air bags from the recall in a very timely matter. I would recommend them to everyone.

bjg2010

Oct 25, 2016

I had an appointment scheduled for maintenance. Oil and filter, tire rotation, air filters. Started with one person and ended with another. First person said they would come show me the filters and I could decide if I wanted to change them. Half way through the service, another man who I hadn't talked to before came and showed me to my vehicle up on a lift. He stated my tires were bad and that all four needed changed today. I saw tread, no exposed wires, etc. I felt I had a few more months left. He was very pushy. Price quoting me $120 for the same exact type of tire with over 60k miles on it. This is a leased vehicle. When I get new tires, they aren't going to be top of the line since I will only have the car for another two more years. I asked him to continue with the tire rotation and I would look into tires at another time. Not what he wanted to hear. Then I noticed my car parked next to the service center for over 20 minutes. I peeked into the service department to see the man I was taking to texting on his phone. So I sat and waited for 20 minutes while my vehicle was already done before the man came to get me. When I asked him if they had replaced my air filters he told me that the service techs didn't even check, even though I specifically asked for it when I made the appointment and was even confirmed with the first man that I spoke to. Too bad he didn't stay with my case until I left or I'm sure that I would have had a better outcome. At that point I paid for my oil change and left; I had had enough.

burkett

Oct 25, 2016

I would have to say that follow up for anything that they don't have parts for on hand is off. I have been waiting for 5 days for a part that was supposed to be there the next day. I have also had to repeatedly call back to see if the part came in. Also since they have outsourced most of their contact numbers it takes a bit longer to get through to the onsite service department.

GLGTHEATER

Oct 25, 2016

I had to wait 15 minutes for someone to come to desk to pay my bill and get my car. Had to return because tire pressure was not reset and light went on in my car. After second visit, car settings were not reset and it took another 15 minutes in parking lot for me to reset.

DIG228

Oct 24, 2016

Kent H. is a top-rate service advisor, always prepared to deliver expert service advice. We make it a point to request him by name. Folllwing our most recent service visit we noticed a highly unusual, unexplained, and sizeable blemish (curb rash) on one of the wheels. Kent was quick to summon the service technician. Though the service tech was not very helpful, I very much appreciated Kent's attentiveness.

HondA123

Oct 24, 2016

Recently purchased a car from this location. Hands down worst dealership I've dealt with. Made a deal with me then came back and tried to charge me $250 more. Had to bicker with them just to get a full tank of gas. Service is horrible. Service managers aren't advisors, they're clueless. Mechanics were telling advisors what to do. Mechanics did this with my car and when the service didn't fix the problem they tried to blame it on me. Service is so bad they screwed up putting slash guards on my car. Finally, to cap off the worthless dealership I caught the service advisor joy riding in my car when it was supposed to be being serviced. Clueless managers all around. Save yourself the trouble.

RHIANNON

Oct 24, 2016

I came in to get a new tire after having a flat. That's never a fun experience, but Keith was very knowledgeable and helpful about the whole process.I dropped off my car before work, was shuttled straight to work on the other side of town, and the shuttle was waiting to pick me up when I got off work at 5:00. I'll be keeping an eye out so I don't hit any more road hazards and get another flat, but if I do, I know where to go :)

Don B

Oct 23, 2016

Went in to trade my truck in for a Honda..(trying to lower my monthly payment) we struck a deal after a few days, very happy with the price but as previously stated almost got me on all the extended warranties and protection plans...they had two monthly quotes for me and the difference was only 6 dollars a month.....however the quote that didn't have all the extras was with a much higher interest rate (not shown of course) and the one with the 4300 in protection plans was with the 1.9% interest rate which we had already qualified for....so it was a little sneaky if you ask me...but the price there was right, just make sure you check the math

Honda Buyer

Oct 21, 2016

Very friendly and professional and knowledgeable of the vehicle. They had a very comfortable waiting area that had the convienence of smart phone for chargers.

Aaron

Oct 20, 2016

I had a very good experience with Jeffcity Honda staff. We communicated through the emails and phone calls, as I am not living in Jefferson. Amy is always nice and helpful, the most important thing is she really cares about my concerns!!

CAROZUCC

Oct 20, 2016

I never purchased a new car. The salesperson was very helpful, explained what I needed to know, and got me through the entire purchase process in record time. Thank you.

Mary

Oct 20, 2016

Mike is very professional and helpful. Service was completed as promised and explained clearly. I will be back for my future service. Thank you very much.

HondaCRV

Oct 19, 2016

My car was due for the 100K mile service, which is very pricey. They were willing to break it up into two visits to make it more affordable. Then it ended up being less than originally quoted!

ALLIECURTMAN

Oct 17, 2016

I found my salesman to be very helpful. He answered all my questions and whenever I couldn't figure out some of the technology with my car he always told me to come by that he would make time for me. Chris did a wonderful job at making sure I was 110% satisfied.

BARKER109

Oct 17, 2016

Kent was great to work with. Got a loaner car while mine was being worked on. Had the work done in a day. All around good experience.

ya_fa

Oct 17, 2016

Workmanship is very good and staff r helpful. Waited while work was done which included checking the under carriage to insure no damage was done as a result of hitting an unmarked divot in the road. Took much longer than expected 2 1/2 hrs. Would have made other arrangements rather than waitinfo

ARMYCOLE

Oct 14, 2016

Scheduled an appointment using online website scheduler. Service adviser called and was advised of the exact service wanted and the service adviser was advised that a coupon for the service would be provided. When the service adviser was presented with the coupon for the service he said he knew nothing about it. Then he said the person who issued the coupon no longer worked there...but he would honor the coupon anyway (the manner and tone of voice was not pleasant). During the service, they claimed all fluids were extremely dirty to include the transmission, I declined all work except lube, oil & filter change. After the vehicle was brought home, I inspected the transmission fluid - it was a bright pink and smelled sweet - no discoloration or burnt smell. Additionally, somebody checked the air filter behind the glove box and did not correctly reattach the glove box slider, now it doesn't work properly. I only live 55 miles away so it's not worth returning.

STOORMI13

Oct 14, 2016

Jefferson City Honda is a good dealership and I do recommend them when asked. However; your Customer Service is the best! Broc Tellman goes above and beyond in his job as Service Advisor. I could go anywhere to get my Civic worked on, but thanks to your service team-I never will. Broc and the other service advisor are the best.

alexxing

Oct 13, 2016

1. Well prepared before my coming into the store. Called me when I showed up. Car pulled out in front of the door outside with my name on the VIP tag. My name was showed on the Screen;2. Helped me and fixed my car insurance;3. Detailed user instructions explaination of the car;4. John's worm welcome and friendly hospitality. And always has solutions for any questions and concerns;

CHRISTENSEN.PATTY

Oct 13, 2016

When I called for an appointment to complete the software update as required by corporate, the service department said I could get in immediately. After telling them I lived 45-60 minutes away they said I'd be in and out in 45 minutes. I asked what service was due and the rear differential was a little past due so they took care of it quickly. I was treated with kindness, professionalism, and expediency. I would recommend them anytime.

LOISTHOM

Oct 13, 2016

I came in for an oil change and 90000 mile check up. I was glad to see Mike back in the lineup at the service department. He has always been helpful and explains things well. I appreciate working with him.

RNIX64

Oct 13, 2016

Quick service on a recall problem. In and out really goes a long way when you have to drive an hour to the dealer. Great Job Thanks!

SUSAN520

Oct 13, 2016

Love their service department. They are honest, efficient, conscientious. I highly recommend them for maintenance of anyone's car. I would not take my car anywhere else for service.

fitz

Oct 12, 2016

Took extra care to make sure my needs were addressed and met. Tracy answered all my questions and took time to talk with me about future needs I may have in caring for my newly purchased vehicle.

Kikimel

Oct 12, 2016

Great customer service! The staff was friendly, accommodating and knowledgable. The service was fast, I was able to wait at the dealership while my oil was being changed.

mcormk

Oct 12, 2016

The service was excellent i was in and out in 45 minutes which was not expected. I had a oil change and tire rotation plus a transmission soft ware update. The staff was very professional and courteous.

TRUGRIT657

Oct 12, 2016

Routine 15,000 service provided on schedule on time and no problems. What more can you ask? Kent explained how they addressed a concern I wanted them to check. The vehicle was ready with no delays.

kathyb0112

Oct 11, 2016

Everyone at Jefferson City Honda is friendly, helpful, and professional. I'm always treated well and my needs are always taken care of. They are honest and I never feel like I am being taken advantage of.

MARYURISM.MM

Oct 11, 2016

I will say Honda has done an excellent job for me at all the time thanks to all people works there keep the go work.

Surendra Chittineni

Oct 11, 2016

I am happy with the customer service that I was provided. Car was clean and Chad briefed us on the technical specifications so good which impressed us.

MARGALBREATH

Oct 10, 2016

I had a bad experience at Columbia Honda where I've gone to get all of my Honda's serviced and bought my car from for the last 11 years and I'm glad that Jefferson City Honda is honest and have great customer service I think we'll have a long term relationship and when I'm ready for a new honda I will trust them to buy from there also.

EEEC25

Oct 7, 2016

I had an appointment at 11:00 for an oil change and tire rotation. It was not completed until 12:20. I think it should take no longer than 45 minutes with an appointment.

Plassy4

Oct 6, 2016

They definitely made buying a used car painless. Chad was awesome and answered all my questions quickly and professionally pointed out all the features that the car had to offer!

ALANWOLFE

Oct 5, 2016

Appointment was at 9:45 AM. After check in the car was taken to the shop and they began working on it immediately. It was done sooner that the time frame given me. Everything went well and no one tried to up sell me anything as has had other dealers I have dealt with in the past. I never go back when that happens.

buersj

Oct 5, 2016

Called and got my car in that day for an inspection and other updates taken care of. Was taken home and picked up so I didn't have to sit there for a couple of hours

gagalex

Oct 4, 2016

My wife and I decided to purchase our first SUV from Honda of Jefferson City. All of the sales staff were friendly and not pushy at all. We really appreciated their patience and being ok with staying later to get us all set. We got them to match the price of a similar SUV we had found online and they were happy to do that. The only issue we had was with the monthly payment they quoted. Their monthly payment has an automatic extended warranty mixed in. I had to ask if it was optional and wasn't told outright. It was optional. If I hadn't caught it, it would have cost us an additional $5400 dollars over our 60 months. Except for that one issue, everything was great and we will be returning to buy our next car soon.

CANDMOESTERLY41

Oct 4, 2016

we left our 2015 honda in mid morning to be serviced and were told it would be ready by noon.we got a call on our cellphone at noon saying it was ready. we came and picked it up and signed the sheet and came home. we appreciate the quick service and friendly people.

gagalex

Oct 4, 2016

My wife and I decided to purchase our first SUV from Honda of Jefferson City. All of the sales staff were friendly and not pushy at all. We really appreciated their patience and being ok with staying later to get us all set. We got them to match the price of a similar SUV we had found online and they were happy to do that. The only issue we had was with the monthly payment they quoted. Their monthly payment has an automatic extended warranty mixed in. I had to ask if it was optional and wasn't told outright. It was optional. If I hadn't caught it, it would have cost us an additional $5400 dollars over our 60 months. Except for that one issue, everything was great and we will be returning to buy our next car soon.

kbmatthews33

Oct 4, 2016

We are very happy with all of the people we dealt with. Tracy is an excellent salesperson and would recommend him. We purchased the car on Thursday evening, turned in necessary papers and a large down payment and came back Friday afternoon to close the deal. We were there from 2:30 PM until 5 PM. An hour and a half of that time was spent just waiting for the paper work. Bill & Katie

JAKER50

Sep 29, 2016

They resolved the issue and were also able to replace airbags without having to make another trip. Don't need twenty five words to say I liked their performance .

jim33

Sep 28, 2016

I wanted a blue 2016 CR-Z; standard. Difficult to fined and the dealership failed to do so. I found one in CO, and we went from there!

PLONG1967

Sep 28, 2016

Got me right in and went over everything that needed to be explained. Was friendly and helpful. They did a good job and they have good customer service

SUEANNELAWRENCE

Sep 27, 2016

Ken was very helpful with completing my passenger side airbag recall and getting my oil changed.. The shuttle service to and from work also made the experience less stressful.

WBERRY0

Sep 27, 2016

An enjoyable experience at any new car dealership is considered rare and would make for a great Hollywood comedy, yet I have to say that dealing with Honda of Jefferson City was not only enjoyable, it was downright FUN. My wife and I were treated with the utmost courtesy and professionalism that we wound up buying BOTH a new CRV and a new Accord (which we love by the way). Our questions were answered; we were not pressured, and we met most of the staff. It is easy to understand the success this dealership has achieved and why they will enjoy much repeat business. A great day; a great experience. Not a waste of time or energy. I guess we will do it again a few years from now. If you stop by, relax, keep an open mind and ENJOY!

HappyBuyer

Sep 26, 2016

Everyone there takes good care of their customers and makes the whole car buying process very easy. I highly recommend going to the Jefferson City Honda dealership

aquariustab

Sep 26, 2016

A dealer service department that is friendly, courteous and professional is a rarity these days. This HONDA dealership has it all. From the time Broc helped me to schedule a factory recall (minor), to his handling the actual process was exceptional. Kudos to the entire crew, but most especially to Broc, who made us feel that our business was appreciated.

ESTONICH

Sep 26, 2016

I walked in to setup an appointment and was told they had an open Bay and took me right in and did my update and oil change with tire rotation

HappyBuyer

Sep 26, 2016

Everyone there takes good care of their customers and makes the whole car buying process very easy. I highly recommend going to the Jefferson City Honda dealership.

JOYCE BUSH

Sep 26, 2016

Kent is always spot on when it comes to advising his customers. When it comes to service for my CRV, Honda of Jefferson City is the only place.

NABRINAEVANS

Sep 26, 2016

Had excellent service for an oil change always friendly and can get my SUV in on time :) Would recommend this dealership to anyone honest and fair.

HondaGuy

Sep 23, 2016

The dealership knew I was serious about buying a car, as I had driven close to 3 hours to the dealership, which was offering MUCH better pricing than the local alternative. Roger, my salesperson, was very pleasant and placed no pressure on me to hurry up or stop calling my wife as I came to a final decision. It was a really good, 5-star experience until after I had committed to buying the car. After waiting what seemed like forever to meet with the finance workers, the hard sell of the extended warranty (or "service contract") began. I ultimately did not purchase the extended warranty, but after speaking with multiple people and getting an almost hostile reaction to my decision to skip the expensive warranty, I was exhausted and just wanted to go home. I understand that it is frustrating to the finance department for someone to come close to buying a warranty but ultimately skip it, especially given the low margins on new car purchases, but I still feel that the pressure to get the warranty was excessive. All that said, I would buy another car there because I got a good price on the car with a minimum of haggling--and that's the real bottom line for me.

CESIQT

Sep 22, 2016

I have gone to two different Honda Service Centers. One in Kansas City and the other is the one in Jefferson City. I have to say I am disappointed in the service this time. Last time, I worked with Brian, who walked me through the printout of what they looked at and what I might need to get done in the near future. He also asked if I had any coupons and if I needed a moment to search for these in my email. The oil change that time took about 30 minutes. I would have rated that service as 5/5. This most recent time (9/20/2016), I was told if I didn't have coupons when I presented the car, then no discount (and he pointed to the sign that was put up--never offering me a moment to look for one. He didn't even mention that on Tuesdays there was a discount for females. At the end of the service (1.2 hours later), he just handed the papers and told me the price for the oil change. I don't even know the person who helped me as he never introduced himself. The other disappointment with this visit was lack of service. In Kansas City, every time I get an oil change or anything done on my car, they always review the paperwork, bring the car back washed and all the plastic out of the car. In Jefferson City, not only did they not wash the car, but I was told a car wash would take about an hour and a half. There was plastic left on the car seat that I had to dispose of myself. These are little complaints, but if you've had superb service before, in comparison, this is a disappointment.

JOER935

Sep 22, 2016

I took my daughter's 1998 Honda Civic in for service on the engine and transmission. Everything went well until I got home and popped the hood to check that everything was done to standard. That is when I noticed antifreeze spilled on top of the radiator, or what appeared to be antifreeze. Then I noticed that the reservoir for the radiator was filled all the way to the top which is way above the full line, so I opened the lid of the reservoir and noticed that the liquid was blue, which is normal for Honda vehicles with extended life antifreeze, but the consistency was definitely not antifreeze. The radiator reservoir was filled with washer fluid and when it was filled, a little bit of washer fluid was spilled on top of the radiator which appeared to be antifreeze. I can understand someone making this mistake who is untrained, but from a certified Honda service tech, it's unacceptable. This was simply a tech that didn't take the time to pay attention to what he was doing and saw blue and thought washer fluid and without thinking, filled it to the top. I will take my money and business elsewhere.

RDOUG48

Sep 22, 2016

Kent Hager in the Service Dept went out of his way to arrange an appointment that fit into my schedule to handle an airbag recall on my 2013 Honda Ridgeline. The work was completed in less time than I expected. I own 2 Honda's that are serviced at Honda of Jefferson City. I find the service employees to be friendly & knowledgeable.

COGOLD

Sep 20, 2016

I've currently own two Hondas that were purchased from this dealership. Even though I live approximately 60 miles away I have always brought my cars here for genuine Honda parts and service. Unfortunately, this time will probably be my last time dealing with this dealership. After waiting for over an hour for an and seeing other's leaving that arrived after me, I went to check on the status of my car, which I had in for an oil change and tire rotation. Apparently the work order for my service had been misplaced, and it hadn't even been looked at yet. After a quick apology, my car was taken back and serviced. I understand that mistakes do happen, but no one cared to make this mistake right. After the long wait, I was overcharged, and charged for a small part that no one notified me about which I am still left wondering about. I believe that I will be better served by taking my car to the local mechanic in the future.

moyersrj

Sep 20, 2016

Internet purchase; Amy and Kevin did a very good job. Professional, knowledgeable and responsive. Overall experience was positive. The service department was maxed out but still found the time to make new additions to the new Ridgeline.

PRIEURSARA1978

Sep 20, 2016

I came in for my maintenance oil change and tire rotation. The staff was very friendly. I dealt with Kent in service, he was very friendly, knowledgeable, and efficient. My car was taken right in and my wait was not long at all. The lobby was nice and staff was friendly. I will definitely be returning to Honda Jefferson City for all my service needs!

Dr Boomer

Sep 19, 2016

Friendly staff, committed to a honest and smooth buying experience. The store has an excellent supply of gently used Hondas, priced to sell. The current ownership is the latest iteration of the Jefferson City Honda dealership with each one in the past being better than the one before. I know as I have purchased Hondas at the dealership since 1995. Underneath the dealership structure is the best built and longest lasting Honda brand. Happy shopping.

CHRISANDJENNY_POWELL

Sep 19, 2016

Mike in the service department was great. He was very helpful in explaining everything that was done and going over the multi-point inspection.I would definitely recommend the service department at Honda to anyone.

DRJDROSENBOOM

Sep 19, 2016

Friendly staff, committed to a honest and smooth buying experience. The store has an excellent supply of gently used Hondas, priced to sell. The current ownership is the latest iteration of the Jefferson City Honda dealership with each one in the past being better than the one before. I know as I have purchased Hondas at the dealership since 1995. Underneath the dealership structure is the best built and longest lasting Honda brand. Happy shopping.

GKSMITH88

Sep 19, 2016

I brought by 2013 Honda Accord in for routine service. I knew I was in need of tires but had gotten 70,000 miles on my first set. When I went to pay for my service, Mike Soukup, the service advisor, had four printouts for me with different tire options and the complete pricing. Mike wasn't pushy, he knew what info I wanted. He also advised me that there was a manufacturer's rebate that expired the next day. Unfortunately, the next day was a Sunday. I went home, called other tire dealers and got pricing. None of them beat Jefferson City Honda. I went back to speak with Mike and he took great care of me. The tires were ordered and I paid on the spot. I got to submit my receipt to get the rebate and all is great. Great Job Mike and Honda of Jefferson City!!

ptfarmer

Sep 19, 2016

Chris and Jacob do a great job down in JC. They make it easy and less stressful than any other dealerships that I have been to before, which is why I have purchased my last 2 vehicles there. One new, and one used, both very smooth transactions. Thanks to both!

terrydunlap33

Sep 19, 2016

I worked with Tracy as my sales associate. Tracy was attentive and was ultimately the factor in purchasing from this dealership. This is the second new vehicle that we have purchased from this dealership.

Paul C

Sep 18, 2016

I wasn't really intending to buy the day I met Josh Ecton, but he did a great job presenting the options that fit our interests. We struck a deal that worked well for us and had a really pleasant experience working with Josh.

paul1marci

Sep 17, 2016

I wasn't really intending to buy the day I met Josh Ecton, but he did a great job presenting the options that fit our interests. We struck a deal that worked well for us and had a really pleasant experience working with Josh.

S. Baker

Sep 16, 2016

I want to give credit to all that were involved in my buying experience. I saw a car on the lot on Sunday and emailed a Question to the dealer. That day I was promptly given an answer back. Amy is the person that helped me online. Than on Monday morning I drove to see the car in person and was introduced to a very nice salesman named Chad Beza. He really listened to what I was looking for and with in no time had the vehicle I was looking for available to test drive. I was than introduced to Jacob Warren the Sales Manager. He also was a pleasure to work with. I had to make arrangements to pick the car up the next day because I wasn't trading the vehicle I came in. I went back on Tuesday morning and Jacob met me at the door with a smile and told me my salesman was off today but he was there to help. I asked to see the car and test drive it one last time before signing papers. He said sure not a problem I will get a salesman to ride with you. I was than introduced to Miguel Guevara. He was friendly and caring. I had some questions and he did everything he could to help me before I left the lot. I think the financial managers name was Joe but I can't completely remember. Sorry! He was so pleasant to work with too. Everyone was so caring, friendly and easy to work with. Please if you are looking to buy a car, choose this dealership. They all care about the customer and not just the money. Wonderful experience!

Paige Wilson

Sep 16, 2016

Honestly had an overall amazing experience. I could not expect things to get much better but when the finance manager took over I was blown away. I think his name was Joey.

S. Baker

Sep 16, 2016

I want to give credit to all that were involved in my buying experience. I saw a car on the lot on Sunday and emailed a Question to the dealer. That day I was promptly given an answer back. Amy is the person that helped me online. Than on Monday morning I drove to see the car in person and was introduced to a very nice salesman named Chad Beza. He really listened to what I was looking for and with in no time had the vehicle I was looking for available to test drive. I was than introduced to Jacob Warren the Sales Manager. He also was a pleasure to work with. I had to make arrangements to pick the car up the next day because I wasn't trading the vehicle I came in. I went back on Tuesday morning and Jacob met me at the door with a smile and told me my salesman was off today but he was there to help. I asked to see the car and test drive it one last time before signing papers. He said sure not a problem I will get a salesman to ride with you. I was than introduced to Miguel Guevara. He was friendly and caring. I had some questions and he did everything he could to help me before I left the lot. I think the financial managers name was Joe but I can't completely remember. Sorry! He was so pleasant to work with too. Everyone was so caring, friendly and easy to work with. Please if you are looking to buy a car, choose this dealership. They all care about the customer and not just the money. Wonderful experience!

MLBRUEM

Sep 15, 2016

No delays quick - well explained - called when they said they wouldand delivered the service they said they wood - you can not ask for more than that.

J.RODEMANN

Sep 14, 2016

Michael was prompt and courteous. He alerted me to additional maintenance needed. He explained why it was needed. He helped me apply my coupon to best advantage. Good job.

CHARLIEWORSTELL

Sep 13, 2016

Everything went very well. the sales person was not pushy and felt like he was working for me. they did everything I asked and did it in a timely manner!

BWEBB0

Sep 12, 2016

My wife and I started to begin our trip to a grandson's birthday about 3.5 hours over into Illinois when we noticed the low-tire light. I pulled into the service bay to have it checked, just in case. Broc (Brok?) did and discovered a slow leak because of a nail in a rear tire. He explained we would be next for the repair. The trip went off without a hitch, but it might have been different without the assistance. we appreciate the "emergency" repair.

hgrecian

Sep 12, 2016

I had a really great salesman. He was totally awesome. The only problem I had was that I had to wait for about 3 hours for the finance people. There was no need for this as far as I could see as I was paying for the car in full.

kathyb0112

Sep 12, 2016

I always have a good experience when I take my Honda FIT in for service to Honda of Jefferson City, They are all helpful, courteous, and conscientious.

Manish

Sep 11, 2016

I am happy to share my car purchase experience with Jefferson city Honda. The employees I worked with were very efficient and friendly. They were not pushy but helped to meet our needs in a positive manner. I am thank full to sales Managers and finance manager who guided me in my entire deal. I liked VIP pass scheme which is unique in Jefferson city honda.

Norman mcintyre

Sep 9, 2016

I have found the staff to be professional and helpful

lkrd547

Sep 9, 2016

The employees we worked with were very efficient and friendly. They were not pushy but helped to meet our needs in a positive manner. Had a chance to go somewhere else and save a little money but chose to buy here because of the consideration we received.

Paul C

Sep 8, 2016

Josh Adams is a great gentleman to do business with. He's personable, listened to our comments, gave us the information we needed to make a decision, and worked with us to arrive at a deal we're happy with.

kgivy

Sep 7, 2016

This was a great experience. Everyone is super nice and helpful, they worked with us very well for the situation that we were in needing another car as soon as we could due to a car accident. The only place within 3 hours that would even let us get a car. We got a great price and it was Great!!! Would defiantly suggest them!

Woods

Sep 7, 2016

Kent Hager my serice advisor was absolutely great to work with! He is very helpful without being pushy. I brought my 07 pilot in for overheating. They were very helpful with financing so i didn't have come up with all the money for my repair right away.

JAMESPNEAL57

Sep 5, 2016

excellent service except for the call center. I would much rather make an appointment with the service dept. directly. service manager and the rest of the dept. was very helpful.

lollyb1965

Sep 5, 2016

Oil change, tire rotation. Low tire presure indicator on. The service guy Said they would look at it. When I left the indictator for the tire was gone. But an hour later it came back on. A day later I had a flat tire. A nail was in my tire. Took it somwhere here else to have it fixed. Just because My service was free VIP package doent mean I should get poor service.

MNBUERSMEYER

Sep 5, 2016

Service was outstanding. Mike did my paperwork when I picked up the car and as usual his service was outstanding. I was very pleased, they called me when the airbags came in and set up an appointment.

PMAT.TEACHER

Sep 1, 2016

The service I received was friendly, helpful, and quick. I was very happy with them and love my Honda CRV! It was a nice visit.

tbleich13

Sep 1, 2016

Miguel was great to work with and was very friendly. I liked that he was not pushy and wanted what was best for me. He took a great amount of time helping me understand what I could afford and what I could get for my budget. I would recommend him to my friends and family and would buy another car from him in the future.

JLSCHMITZ15

Aug 31, 2016

Got me in right away for a moonroof problem. Diagnosed and repaired moonroof very fast. (Warranty on a used vehicle I purchased from a different dealer). Probably helps that I'm a long time customer.

Momakers

Aug 31, 2016

I am very happy with my salesperson. Danielle. She paid attention to what I wanted a d followed up with me. She was polite, consistent, concerned, friendly, and honest.

SHOPE18792

Aug 30, 2016

The car we wanted was not on the lot, but they located one and got it delivered quickly. The salesman, Kevin Brandt, was knowledgeable, not pushy. We felt very comfortable with him. Just wish we didn't have to spend time on all the warranty options which we knew in advance we didn't want, but we understand staff isn't doing their job if they don't provide the information

TAMMYCHS77

Aug 30, 2016

I am always treated with respect from Kent Hager. He strives to provide the best customer service every time. I have bought all my vehicles from Honda in Jefferson City.

65075

Aug 29, 2016

ok salesman was helpful was very busy but explained any concerns we had nice vehicle and took care of all our issues we will call on Chad again

adegiorgio64

Aug 29, 2016

They were very attentive and helpful. I was in and out of there quickly, there is a nice place to wait or the courtesy van could have taken me where I needed to go.

JULIE.RUDNER

Aug 28, 2016

Everyone hears about how awful it is to take your car to the service center at a dealership; the price is too high, you wait for ever, they rip you off, etc. That has never been my experience with this dealership. We have always been treated well, the wait time is within acceptable parameters and I never feel like I've been "gouged" for the work that's been done. We love our Honda and will definitely come back to this dealership when we decide to get a new car, partly because the service department is a pleasure to work with.

FRANKBIRCH

Aug 26, 2016

Miguel Guevara was super helpful and friendly in assisting with purchasing a new vehicle. Very nice staff and very helpful as well. Very happy customer will be back!

JIM30

Aug 26, 2016

As always Mike Soukup did a great job! Very professional. Keith Hanson was very helpful as well. The service from this dealership is consistent with the outstanding quality of the Honda brand.

jv2003113

Aug 26, 2016

Overall good experience. Everybody was nice. I would have liked the overall experience to be faster. Way better than other dealerships though.Danielle Kilgore was awesome to work with.

tommycallmetom

Aug 26, 2016

Started with inline which drew us to chime and test drive a CRV. Met Chad and he impressed us with his knowledge of the CRV from the engine and motor mounts to the tailgate and everything in between!! Very thorough and polite yoing man! Would recommend him to all who want someone who cares and gives you honest opinions.

GHRENN

Aug 25, 2016

I gave a five, BUT, I gave service technicians a new e-mail address-but not updated and wrong cell phone is still listed. Please update my records as I provided. The technician took my cell phone number to call when Pilot was ready, but again, they called wrong cell phone # (my husband's) even though I had given them my correct cell phone number to call. When I called in to schedule the oil change, they had a difficult time finding my vehicle, even though I bought the vehicle from you and already had the oil changed. The record was listed as Germaine Harry. Harry is my husbands name, Our last name is Renn. Records updating could use some work. Thank You. Other than that - I Love My Pilot!!!

GMAKAISER

Aug 25, 2016

We are very disappointed with our latest experience. Follow up by the staff has been terrible. We have made several calls to request information and nothing comes. Yesterday we got a letter about our2011 CRV which we have not had for several years. When we called the number as suggested in the notice we were sold a long term maintenance contract (which we do not want). It was very expensive and we did not get a return on our previous contract.

MIZZOUGUY

Aug 25, 2016

Called the service center to schedule to get my 2 recalls taken care of on the pilot. Says he has to order the parts (airbags), ok great. They call me back a few days later saying the parts are in and I schedule an appointment. All great so far. I show up at my appt time to drop the car off. Recall paperwork in the mail said one side would take 30 mins and the other side would take 48 mins. Service advisor says it'll be 3 hours. They drop me off at the mall, great service, for what it's worth. Service advisor calls me 1 hour later to say they completed the complementary inspection and it needs brake pads....xxx. I'm there for a recall not an excuse for you to find more work to be done. So 1 hour of my time was wasted, he calls back about 45 mins later and says they got the driver side done but the passenger side parts were not ordered/misplaced and I'll have to come back another day to get that done. I told them that since I live 60 miles away that was fine but they'd be paying for my gas the next time, at the least. Once again I am disappointed with a local service center/shop. Probably why I do all the work I can myself, at least then I know it's done right.

ERKILET

Aug 24, 2016

Mr. Hager was polite, friendly and explained work performed and additional work needing done. Appreciated friendly courtesy van driver. Thanks for performing repair in an expeditious manner.

GOTULSA1

Aug 24, 2016

The purpose of my visit to Honda of Jeff City was in response to an airbag recall notification. From my initial contact with Keith Hanson, through dealings with Mike Soukup and Emily, this was one of the most pleasant experiences I've encountered at any dealership. My compliments to this business.I had considered going to Columbia but, on a whim, I called both dealerships and after talking with a rep from Columbia I heard the fat lady singing.I reside approximately 40 minutes from both cities but without hesitation Honda of Jeff City will be my destination.

SCLARK3430

Aug 24, 2016

A complicated job was worked through successfully on short notice in spite of an unforeseeable setback. Honda Odyssey 75K maintenance and timing belt change. Bye.

MERTS4

Aug 23, 2016

Was able to drop off my car and have it serviced while I went back to work. Great group of guys! My car was complete in a very timely manner.

SSPOTTER

Aug 23, 2016

Kent Hager has always been the friendliest, nicest person we've ever dealt with. Always explains everything in detail. We hope he is always there for us to deal with.

MIZKCC81

Aug 21, 2016

Getting the service and warranty work didn't take too long, bad thing is they found the rattle, it was fixed when I left the dealership, but later that day it came back. The rattle isn't their fault, just wish a newer car like mine would not already have rattles.

mhughes80

Aug 19, 2016

I always have a great experience with this service center, where I get most of my maintenance done (my dad does some of it, too). I've come to trust them and always feel like they give me an honest assessment of what needs to be done and when. I never have trouble getting my car in & it never takes longer than it should (I usually drop it off in the morning and pick it up around lunch - even though it's usually been done for a while by then).

JOHNG495

Aug 17, 2016

My first prepaid oil change done with no problem with a friendly service adviser. Done on time and didn't try to sell me anything I didn't need.

hockeymom

Aug 15, 2016

It's a great place to take care of my car. Consultant explained what is going on with the car and what I need to do in future.

pompesandy

Aug 15, 2016

We always dread having to get a new vehicle. I saw this car on line and drove 2 hrs to the dealership. From the first phone call, they were both professional and personable. I definitely would recommend them to anyone. The entire staff from the person answering the phone, the salesman, finance department, all were great.

REWS39NEWS

Aug 15, 2016

Always a good experience at Honda of Jefferson City. I was in within five minutes of scheduled time, received great service and friendly people. Will always bring my Honda CRV back.

Trumanwhites

Aug 12, 2016

I called to make a same day appointment for an oil change. The time was when I had another appointment so I was going to cancel the other appointment. I was told to not cancel, they would take me to my appointment and pick me up. That worked very well for me.

RLE1

Aug 11, 2016

The appointment process is easy. I called by phone the previous service, and this time secured the appointment on-line. Both methods are great, but on-line allows you to look at the appointment book and select a time. Check in at the dealer is timely and the waiting area is very accommodating. Personnel are well trained and professional in all respects. The CR-V came out of the shop perfect, not a smudge.

RCEYLER

Aug 10, 2016

We have been using Honda Service for eleven years in two states, but mostly here at Honda of Jefferson City. We have always found them to be fair and honest with us. They never try to pressure us into getting some service done when we don't need it.

CME

Aug 9, 2016

When I dropped my car off, I made mention that I was going to a movie later that afternoon when they would probably be finishing, and recognizing that, I was sent a text as opposed to a phone call. Very much appreciated that, so I didn't have to get up out of my seat and interrupt anyone. Also, gave me recommendations on what needed to be done and the price up front, but did not push back when I said I would take care of it another time. Very much appreciated that.

EDNSUE1975

Aug 9, 2016

Had to reschedule appointment several times, due to my schedule. Staff were very understanding and helpful. Work was completed in 2 hours. Thanks for your help Kent!

CODYMEIDSON

Aug 8, 2016

When I dropped my car off, I made mention that I was going to a movie later that afternoon when they would probably be finishing, and recognizing that, I was sent a text as opposed to a phone call. Very much appreciated that, so I didn't have to get up out of my seat and interrupt anyone. Also, gave me recommendations on what needed to be done and the price up front, but did not push back when I said I would take care of it another time. Very much appreciated that.

JASMINE_WILLIAMS

Aug 8, 2016

I have never had anything less than the best service from the Honda of Jefferson City Service Department, and my recent visit was no exception. Whenever I need an oil change or a tire rotation, I can always count on them to get my car in soon, to get the work done quickly, and to be courteous and knowledgeable in answering my questions.

MELVIN TED LIGHT

Aug 7, 2016

During the last 28 years I have owned 8 Honda Accords. All have been serviced at the local Honda facility on Missouri Blvd. My experience with the service department has been excellent, including the current dealership now known as "Jefferson City Autoplex Honda." Mike Soukup was the Service Advisor for my latest visit, August 4. He was very professional, honest, friendly and courteous.

MARULAHA2

Aug 5, 2016

Always provide professional service,courteous staff,honest upfront pricing,service the way it is supposed to be done.other service departments should take notice from this department

SUNZEYI6

Aug 5, 2016

This is my first visit for my car bought half year ago. The process is easy to follow. The waiting time is appropriate and the waiting area is comfortable. The employees are nice, and helpful. I feel good!

CMWINTER123

Aug 4, 2016

Had an oil change and headlights buffed. Made an appointment within a reasonable time and they got it done within a couple hours. The headlights look new. Thanks!

LINDAMORRIS1076

Aug 4, 2016

I brought my van in for routing oil change. There was also an issue with my brakes and a couple of air filters. The service person explained to me what the problems and asked if I wanted it taken care of. He explained it to me in words I can understand since I am not mechanical. The van drives better since the brake pads were installed.

NENEBRUNSON

Aug 4, 2016

Service technicians were extremely helpful and informative. The dealer was good enough to give me a rental car while waiting for new air bags. I was going to make several trips and was worried about travel with recalled air bags.

stevehreed

Aug 3, 2016

I hate buying cars, but Miguel (salesman) and Jacob (manager) were helpful and I did not feel pressured by either one. Great price also. There were a few inattention to detail items (minor) that were immediately corrected when I pointed them out when I picked up the car. These included a dirty inside back windshield, a dirty dashboard, a patch of glue on back chrome trim and lack of a second key. I want to deal with these guys again the next time I buy a car!

Delores

Aug 2, 2016

Everything was great! The staff are friendly and helpful! They did and awesome job! The car was great after the work that was performed! I don't remember who called me but he was always friendly andhelpful and Brandon explained all that was done and how everything worked!

BRENDA.STARKE

Aug 1, 2016

The reason a four star rating is because, there is always room for improvements. Cost of tiers and alignment are more then Big O Tires.

buchab54

Aug 1, 2016

Great experience buying a new car. No pressure buying, knowledge sales staff and a great deal. Overall a very good experience.I would recommend this dealership to my friends.

CLBLASCO

Aug 1, 2016

I went in for an oil change. Service department was quick and pleasant, could not ask for better service. I will definitely be back in future

fisherd01

Aug 1, 2016

Everything was great! The staff are friendly and helpful! They did and awesome job! The car was great after the work that was performed! I don't remember who called me but he was always friendly andhelpful and Brandon explained all that was done and how everything worked!

PARAORD1

Jul 29, 2016

Our dealer considered and provided for our safety concerns regarding the repair of our 2008 Honda CR-V with the air bag recall / repair process. The Jefferson City, Mo Honda dealer provided a rental vehicle for the entire time required to get our CR-V fully operational with both recall issues repaired successfully! I want to thank the entire Honda USA organization for keeping us informed to every step required to put my family back in our safe and secure Honda CR - V! Sincerely, Charles Pederson / Rolla, Mo

FIVEKS

Jul 26, 2016

After making several appointments and then having to cancel last minute due to family conflicts, I thought I was going to have to take my vehicle some where else for an oil change. After talking with the staff in Hinda service I was told I could drop by and wait for my oil change. They would squeeze me in if I was able to wait. I really appreciate the extra effort since it was Saturday and everyone there was very busy. Thank you for taking care of me and my vehicle!!!

BRANDI.HILL29

Jul 25, 2016

Kent always makes sure and keeps my car in tip top shape, gets my car in for oil change at the last minute too! Great service!!!

JOBES.LIVE2RIDE

Jul 25, 2016

We were taken care of quickly, and professionally with everything explained to us. All paperwork was taken care of. Wonderful Experience. A rental was ready for pick up which was a huge relief.

KEITH.ENLOE

Jul 22, 2016

Good all-around service with timely turnaround. Just a suggestion, when a customer spends over 4 figures in your service department, it'd be nice to pick up a freshly washed vehicle. Even Jiffy-Lube vacums the floor mats.

DEUTSCHDEB

Jul 21, 2016

I received excellent service on a very busy, hot day. The staff was extremelypatient, friendly, and professional. I would highly recommend this servicecenter.

ginastrobel86

Jul 21, 2016

Knowledgeable, courteous and friendly salesman!! I would refer all of my friends and family to Chris Herriman when they are buying their next new car.

WOLFMEI

Jul 21, 2016

My service was completed as expected, timewise. The technician and customer service was very good and accommodating. Their facility is very nice, with a great lounge area, free WiFi, television and snack area. The restroom facility was very clean.

DeloresF

Jul 20, 2016

The salesman Mr. Mackay was awesome! He explained everything and was very helpful and friendly. When the finance person made an error in the trade in value the mistake was fixed promptly and to my satisfaction. The entire process was painless and pleasant.

DEREKMENGWASSER

Jul 20, 2016

Just all around a great service staff to work with. I was able to call and get my car schedule for maintenance with no problem. I dropped the car off in the morning and caught the courtesy ride to work. The service department called when the car was done explaining everything they did. Once I got back to the department they went over the details of the inspection again. Clean service department and great attitude.

E9ROY

Jul 20, 2016

Everything went as discussed. Shuttle service available was excellent. Called with update on when they would complete the work which was early. Vehicle was complete when we got back. Very smooth.

fisherd01

Jul 20, 2016

The salesman Mr. Mackay was awesome! He explained everything and was very helpful and friendly. When the finance person made an error in the trade in value the mistake was fixed promptly and to my satisfaction. The entire process was painless and pleasant.

OHALL

Jul 20, 2016

Very quick and efficient service. Had AC problems and was able to get my AC running again in no time. Also was able to get a loaner vehicle to drive for the day.

RKINKADE917

Jul 20, 2016

Everything went so smoothly and quickly. I love making an appointment and knowing I won't be there any longer than an hour to get an oil change. I had 4 kids with me this time and the techs were very understanding of my unloading and loading time. Mike (I hope that was his name, I'm terrible with names and that's the name on my report card) was excellent and made sure everything was done in a timely manner. Everything went great.

RYANTALKEN

Jul 20, 2016

Customer Service was excellent and employees very knowledgeable and professional. Customer sitting area had plenty of snacks and drinks. All employees were very respectful during my visit.

RBURCHAM

Jul 19, 2016

Friendly personnel, clean and comfortable waiting area, great service. Have always had a pleasant experience at this location. Highly recommend their service, especially for Honda vehicles.

wanda0

Jul 19, 2016

All of the service staff is always ready to work with you when you drive into the service bay. Kent is my go to guy and he is always helpful in anyway he can.

GNOMEBUDDY

Jul 18, 2016

I needed my first oil change while 1500 miles from my Honda dealer. I would only go to a Honda dealer. It had a drive in center I've never used before but came in handy in thunderstorms and cloud burst.

PAUL47

Jul 18, 2016

We made an appointment to have a side mirror snapped in and to have our windshield and front door windows tinted. They estimated that this service would take approximately 1-1 1/2 hours. It took 2 hours and 30 minutes. On a positive note, the customer service rep was very professional and the courtesy driver was helpful and very punctual. It was just a busy day at the dealership and it took longer than expected. Luckily, my wife and I had some shopping to do and the time passed fairly quickly.

redsoxfan1986

Jul 18, 2016

All of the service staff, especially Kent, are top notch. They will do anything they can for you, including working extra to meet a deadline. Their work is also excellent.

VIOLINPRAISE

Jul 18, 2016

I was expecting to do a 20 minute oil change, but they realized it was time for the 30K maintenence. Because this was going to be a 90 minute service instead, they worked with me to help me accomplish my other goals while in Jeff City that day. They cheerfully took me to my other destination and picked me up and I was able to accomplish all I needed to do, even with the unexpected delay. Car is running great!

SANDJf57

Jul 15, 2016

Sky experience was that the service was timely and efficient and the staff was courteous and helpful. Would recommend to others. This has been my experience in the past but it seems the attention to detail has increased even further

SD2501

Jul 15, 2016

Service department did a great job for us. We had several other issues taken care of while they had the CRV for the airbag recall.

shcoller

Jul 15, 2016

Just stopped in to see how long it would take to order body side molding for my 2015 Accord EX-L. Not only did they have the right color in stock they said it could be installed right away. I was expecting to have to schedule a return trip. Very pleased with the service.

HILLEMAN

Jul 13, 2016

Very pleased with rental car provided the month while waiting for air bag replacement. More at ease if transporting grandchildren knowing air bags would work properly if needed! Also pleased with check up so we know what we need to take care of

CHIQRUSS

Jul 12, 2016

Customer service was great. The problem was diagnosed and fixed in a timely manner. Had a ride that took me immediately to my job on time.

JHWDHAAS

Jul 12, 2016

My service appointment was scheduled to my liking, the shop was clean, the waiting area was comfortable and clean. Coffee was available, even in three varieties. My Granddaughter and her passengers will be safe now with the new Element airbags.Thanks

larryfolkins

Jul 12, 2016

Mike Soukop was extremely attentive and helpful to my questions aboutthe service they wanted to do.Engine mounts replaced.Transmission fluid and brake fluid replaced.

TBYOUNG75

Jul 12, 2016

I always get great service at my local Honda dealership. Usually I can call the dealer and get my vehicle in with no problems. However this time I called to set up an appointment where I was routed to some other than the service staff. When I arrived at the Jefferson City Autoplex they had no record of my appointment and could not access my information in the computer. I was told they are using a call center in Georgia.I left my vehicle where they did finally access the appointment and completed the service. I want to again stress that the folks in the service department at Jefferson City Autoplex are very competent and always a pleasure to do business with.I am extremely dis-satisfied with the call center in Georgia, furthermore I do not agree with us of a call center out of state. Let us just call our own dealer and set up out own appointments.

TUMENW

Jul 12, 2016

I had recently Honda CRV for re called service and given rental vehicle to use during wait times. Staff of the service station is friendly and helpful, and made my vehicle service an pleasant experience. Hopefully, every customers would encounter such experience for their car services.

hef1175

Jul 11, 2016

I had taken my 2015 Honda CRV in for regular scheduled maintenance. I was greeted with professional courteous, the service work was performed to my requests, and the facility was clean and organized. Excellent overall rating.

kjthegoddess

Jul 11, 2016

When I went in for an oil change and tire balance/rotation, I knew there was a high likelihood I'd need to replace some tires. However, Kent and the team did a full inspection on the vehicle and let me know I could wait until the next oil change to replace tires...and that I'd only need to replace two of the four! Kent explained to me in simple terms (I am not a car expert) where my tires, brakes, and fluids were and helped me identify a plan and timeline for getting everything updated without breaking the bank. Kent was honest, and he emphasized he didn't want to do more than necessary (contrary to my experience at some places). He was friendly, and he generously shared his direct line for any questions/concerns. Additionally, the service only took a few hours. The courtesy van dropped me off at work and picked me up in a timely fashion. I am grateful to the guys at Honda (Kent and Mike and the others) for their continued quality service.

PAUL47

Jul 11, 2016

The senior service agent was very helpful, professional, and knowledgeable. The trainee, however, showed his inexperience. A few minor adjustments would raise this rating to a 5 star rating. First, lose the sunglasses. Customers need to see your eyes. Second, smile! Dealing with the public is not always easy but a smile goes a long way in creating a comfortable relationship. Third, speak clearly and distinctly. Older people and those with hearing impairment will be much easier to serve if you simply speak with clarity. Those three things need some attention from the trainee if he is to be successful in customer service. Also the servicing of my vehicle took 1hour and 20 minutes - seems a bit long for a simple initial servicing, even with rotating tires.

DEANA.READY

Jul 7, 2016

I appreciate the efficient courteous service I receive at Honda at Jefferson City. As a senior citizen without much "car knowledge" I count on the staff to assist me with my auto needs. Thanks for making me feel that you are "taking good care of me!"

mbrinkmann0

Jul 6, 2016

We did not have any desire to trade in our 2012 Odyssey Van. However, we were contacted by Danielle Kilgore from Honda of Jefferson City. She told me she had another buyer that wanted a vehicle exactly like ours, and if we were willing to trade, she would offer us up a good deal.We came in to Honda of Jefferson City and looked a the inventory and picked out a nice color. The deal we were offered was competitive to those I had researched independently. The overall experience was a good one for my wife Linda and I.

shyremccune4

Jul 6, 2016

Everything went fine with our appointment. Work was done well. We weren't sure about some of the suggested services so decided to research our records and verify past services done on our car. We have now scheduled to complete the recommended services.

HOSKINSTROY

Jul 4, 2016

Nathan Hays is the reason we went to Jefferson City Autoplex. He cares about his customers and is down to earth with all he says and does. The Pilot is a great Honda product and glad that Nathan is knowledgeable not only with it but, every other make and model the Autoplex had.

ssteveng777

Jul 4, 2016

real smooth transaction. everyone there gave us their undivided attention. nice clean comfortable area. the staff was very pleasant and courteous. they even called the next day to see how we were enjoying our new car.

jmuenks

Jul 1, 2016

Your service department is great! All of the guys are so quick, helpful and honest. I never have trouble getting an appointment. I love coming in and seeing them!

JOEANDBRENDALEE

Jul 1, 2016

Looked a new pilots, nothing on lot that l wanted. Kody helped with doing a dealer trade. Wasn't expecting him to find it the next day.!

LCFOX55

Jul 1, 2016

The service was good, but the problem of the car shaking at normal highway speed wasn't corrected, even with two different sets of new tires. Shake became noticeable at start of vacation (Missouri to Florida). Had tires checked at Honda dealer in Florida and no improvement. Replaced tires in Virginia (Goodyear). Just made the shake more noticeable. Had tires checked and rebalanced at another Honda dealer in Pennsylvania. No change. On return from trip, had Jeff City dealer check again. Replaced tires again with new factory Michelin tires and same shake. Dealer ship personnel were helpful as always. Good service. I can't take another long trip in this car with the annoying shake, so have put the car up for sale.

RVP

Jul 1, 2016

I was helped immediately, my car was serviced quickly and upcoming service needs were discussed with me. I was done in less than one hour.

bluct57

Jun 30, 2016

I get very good customer service from service Manager Kevin and from Brian, Kent or Broc in scheduling service, advice and answering my questions. Very helpful and courteous.

DCRONK6569

Jun 30, 2016

We arrived at the dealership and we were checked in. Ther service advisor kept us advised of the progress We were served in a very timely manner.

DKDA

Jun 30, 2016

New call center is much better. I was very frustrated earlier as the appointment did not cover what I had requested on the phone when making the service appointment. Much better now.

sjhofstetter

Jun 30, 2016

Joshua Adams was an excellent salesman to work with. He did a great job going over different vehicles with us and helping find the best one to suit our needs. When we finally decided on our vehicle, he took the time to go over every option as well as helping to set up the features we chose for us. I would highly recommend seeing him for a great buying experience. Samantha done a wonderful job of explaining all the financials to us in an easy to understand manner. Our whole buying experience with this dealership was wonderful.

JR

Jun 29, 2016

Tire pressure light had come on multiple times. Asked my daughter to take it to the dealership to the dealership. 2 Hours and $25.50 later, the patch job was finished. Sure hope the patch holds

OZARK_BABE15

Jun 29, 2016

Everyone is always so friendly. They treat me like family every time I am there. I look forward to going there every time I have to get maintenance.

AABDUL.MO

Jun 28, 2016

I took my car for oil change and the representative told me 30-45 mints wait time. It took them 1 1/2 hour to finish it, because the mechanic took lunch in the middle of. Changing the oil and left came back from lunch and finish my car. They don't care about the customers

charlesdlind

Jun 28, 2016

Cant tell you enough how pleased we are. With tDillon our salesman to Jefferson City Honda. The new Civic is awesome.

DENISE130

Jun 28, 2016

Salesman, Josh, was thorough, helpful, knowledgable, and friendly! Great experience! Would definitely recommend to family and friends. First experience at leasing a vehicle - very hassle free.

midmocarfan

Jun 28, 2016

Honda of Jefferson City offered an exceptional sales experience. They understood the customer and knew what our needs were. I would recommend them to anyone!

stockardk

Jun 28, 2016

My experience in buying my 2015 Accord was satisfying. Miguel Guevara in particular was extremely helpful in getting my questions answered about my vehicle. I recently had my car washed and detailed there and Miguel went out of his way to make sure I was 100% satisfied. I would highly recommend him as your salesperson and customer service representative.

Austyn

Jun 27, 2016

We drove from springfield to Jefferson city just to buy a car from this dealership. They were incredibly helpful both on the phone and in person. They worked with us to find a vehicle and a price that we loved. We arrived around noon and we're approved, all papers signed and put the door with our new CRV by 3:30. I would surely recommend anyone and everyone to buy a car from here! 10/10

DEANNA4

Jun 27, 2016

I was greeted at the door by a friendly salesman named James Lynch. I told him the type of car that I was looking for and he directed me to what was available and what would be the best for me. I test drove a new Honda HRV and decided that was what I wanted. Jim gave me all the colors available and I chose the Mulberry color.

JC2016

Jun 24, 2016

The atmosphere felt very welcoming and the pressure was low. We told them our plan after the first purchase and they left us alone. We contacted them and made the deal on the second vehicle the day we were ready on our terms. Two very pleasant car buying experiences. Great place to shop and you can't go wrong with a Honda!

Lcm1948

Jun 24, 2016

All salespeople were very friendly and helpful.they were very patient with us ,they listened to all the things we wanted on the vehicle and found the vehicle we wanted with all the option wehad wanted.It was a great hassle free experience.

Tom Breen

Jun 22, 2016

Been going to the dealership since the purchase of my 2006 Ridgeline for regular maintenance. I really have not needed anything else done on it.

milt14

Jun 21, 2016

Josh Cruz our salesman is the nicest and friendliest car salesman l have dealt with. Sarah was very nice and knowledgeable, and answered all our questions. Jacob the sales manager was easy to deal with and was high pressure like alot sales managers are. Will go back for our next new car purchase.

SNIDERA

Jun 21, 2016

It was quick and proficient. Just one concern: When I checked in, I ask the service provider if I could have the coupon (received last week from your dealership) I had left at my house apply to the cost of the service? He said "yes". When I returned home I realized I paid $4-5.00 more than the price displayed on the coupon. No big deal but annoying as well.

adamliebert

Jun 20, 2016

James was great to work with and really seemed to be on my side instead of being a shark like most car salesman act like. I would recommend this place and I will be back!

bettybeal

Jun 20, 2016

Brought car in as air conditioner was not working. Kent checked me in and I went to the lounge. He came back shortly and said I needed a part but it was in Columbia. I said I would wait. He came back in about 10 minutes and said his service man was already there and he was on his way back with the part. In about 30 minutes, Kent came in and said the air was working and car was ready to go. I am always pleased with the great service and professionalism of Kent and staff.

RED0

Jun 17, 2016

This was the first time my granddaughter brought her car in (alone) for service. She was treated like an adult and this was appreciated. She was impressed that the appointment time frame was met and the service department technician took time to explain the service.

RHIANNON

Jun 17, 2016

Everyone here is always friendly, and the waiting room is clean and comfortable. I feel like my car is in good hands. I prefer walking in to making an appointment, and they're always happy to fit me in.

Lost a customer

Jun 16, 2016

Let me start off by saying this is the 4th Honda I have purchased form this dealer, its gone through ownership changes but it will be the last one from this Honda Dealer. The actual process of buying the car was fine, it all fell apart in the Business office. A few days after buying the car I was contacted by the Business office and informed they had used an out of date sales contract and needed us to sign another one. OK we live an hour away so driving back up was not feasible, she indicated they would FedEx it us, perfect. The Fed Ex package never showed up, They called the next day and said they wanted to send a driver, OK we set up a time and location, no one ever showed up, no call no text no contact at all. A day later I called to ask what was going on, they wanted to send another driver, by now I was done waiting for them, just FedEx the contract as we originally planned. Reluctantly they agreed. After 10 days we finally completed the deal. I am OK with mistakes, mistakes happen but attitude of the business office that this was my problem to fix and accommodate their schedule quickly grew old, add to that two fails to follow through on their promises; three strikes and I am done.

victoriafinzen

Jun 16, 2016

My husband and I started our search at another dealership. We had such a horrible experience and so we decided to use the car buying app through our bank. Honda of Jefferson City was one of 2 dealerships that participated in the program. From the very first email till we drove our new car off the lot we had nothing but a positive experience. I would highly recommend anybody in the market for a new car to see the folks at Honda of Jefferson City.

SHIRLEYTALKEN

Jun 15, 2016

Great service, very friendly and the wait was just as they said it would be comfortable waiting area. WIFI available.. Television available also for passing of time.

kattik

Jun 14, 2016

I was there at the Jefferson City Honda to get our CRV serviced. As always, I really enjoyed interacting with the front desk personnel and service staff at the Jefferson City Honda. We live in Columbia Missouri and it is about 30 + 30 miles drive from and to Columbia to get our Honda vehicles serviced. I don't mind doing that because the professionalism and the courteousness of the staff at Jefferson City Honda is truly remarkable. I would rate 10 out of 10 for everything from purchasing a new vehicle and servicing our vehicles at the Jefferson City Honda. Broc Tellman, with whom I interacted is absolutely fantastic with tremendous professionalism.

Extremely pleased!

Jun 13, 2016

I wanted a very specific car - the metallic blue 2016 Honda Civic. This was difficult because I was told there was only 3 of them in the Midwest. I was originally working with Honda of Lee's Summit, as I live 250 miles from the Jefferson City Honda. The Lees Summit Honda was not very friendly so my boyfriend researched where the cars were and found one in Jefferson City. They actually sold my blue one a day later. However, they still chose to do business with us. They were extremely friendly and helpful. They had to have the car delivered there from a Nebraska dealership and then they delivered it to my front door!! They went through all of this and still gave us a better price than the Lee's Summit Honda. The only minor thing was that I was told it would be delivered on a truck and they drove it to me which put 250 miles on the car. I didn't make a fuss though because they went through a lot of trouble to sell me the car. It was an amazing experience. I love the car and although I live far away I would recommend this dealership to everyone I know!

christa.dickneite

Jun 13, 2016

Got in an hour early on short notice... was in and out within 30 mins. The service men were super nice and polite. I was upset about buying the 300 plus membership.... but all in all I'm glad I did.

GIBBEE1

Jun 13, 2016

I had my Honda Pilot serviced on Tuesday, June 7th. Broc was quick to schedule my car for the service and was helpful in determining the issue.

LEANN_HIGGINS

Jun 13, 2016

I had my oil change and tires rotated at the Jefferson City, Honda location. Friendly staff and timely oil change. Always greeted quickly and they always keep commitments.

R_MULLENDORE213

Jun 13, 2016

I wanted a very specific car - the metallic blue 2016 Honda Civic. This was difficult because I was told there was only 3 of them in the Midwest. I was originally working with Honda of Lee's Summit, as I live 250 miles from the Jefferson City Honda. The Lees Summit Honda was not very friendly so my boyfriend researched where the cars were and found one in Jefferson City. They actually sold my blue one a day later. However, they still chose to do business with us. They were extremely friendly and helpful. They had to have the car delivered there from a Nebraska dealership and then they delivered it to my front door!! They went through all of this and still gave us a better price than the Lee's Summit Honda. The only minor thing was that I was told it would be delivered on a truck and they drove it to me which put 250 miles on the car. I didn't make a fuss though because they went through a lot of trouble to sell me the car. It was an amazing experience. I love the car and although I live far away I would recommend this dealership to everyone I know!

RAS

Jun 11, 2016

Air conditioner died on hottest day of the year. Kent was very helpful in explaining what might be wrong and relative costs of potential needed repairs. Jim drove me home without wait. Needed repair ended up to be relatively minor and was promptly accomplished. Jim picked me up and I picked up the car. Entire experience was efficient, friendly and fair. Thank you! Becky Steinmeier

august22

Jun 10, 2016

Don't take your car to this dealership for an oil change. They drained the transmission instead of the motor...then added oil to the motor causing it to be overfilled. The transmission froze up after leaving the dealership since it did not have any fluid in it. They have refused to correct their error and accept responsibility.

stbatten

Jun 10, 2016

My wife and I were looking at Corolla's and Elantra's. We test drove the Elantra and liked it. The next day on just a whim decided to check out the Honda Civic enroute to check out Corolla's. We called the Internet person and we met the same sales person, Scott, from the Hyundai dealer. After our Civic test drive we knew we wanted it, but was afraid we had little negotiating room. I was shocked by the initial low offer we got for a Civic EX-T. Lower than anything I saw posted on true car!. Scott was genuinely sincere on selling us the car we wanted. Very nice and low pressure. After making the deal, we met Finance Manager, Sarah. No way was I going to buy an extended warranty. After her indepth presentation, again low pressure and again the reasonable price, I went with a 7 year 100K warranty since I intend to buy the vehicle after the lease. She was very friendly and knew her stuff. In 2014, I also got a Honda Odyssey lease to buy with a great deal. Two in a row. Never made it to Toyota.

ehvallejo

Jun 9, 2016

Went in for an oil change, tire rotation and make sure A/C level was ok. Was told it would take about 45 minutes. Settled in at the Customer Lounge, did some reading, and was notified that everything was finished, in less than the original time estimate.. Informed as to what might be needed at next service call.

Honda owner

Jun 8, 2016

I went to visit my husband at the Mexico Veterans Nursing Home last Friday morning. While driving there the wrench icon came on saying I only had 15% oil life. After visiting my husband I called the Honda Dealership from Mexico and spoke with Kent Hager saying I desperately needed an oil change. He said come in at 2. The oil was changed and they inspected the car.. I had recently reached 30,000 miles . So the transmission fluid was checked and itneeded to be changed and a air filter needed to be replaced. All was done in a timely matter. I sincerely appreciate the great service.

RICHNGAYLE

Jun 8, 2016

The salesman was new and not as knowledgeable as expected. Dealer tried to sell a lot of add ons and extras that we didn't want. This took quite a long time. So did prep of the vehicle we purchased. Everything else went as expected.

CCOLLETTE2002

Jun 6, 2016

Service wasnt as good as it usually is. The person on the register had forgotten to get an extra key made at our request, also, he didnot call us when our vehicich le was ready, Which we asked him to because we were going down the street to grab a bite t eat. Dont know if it was because of it being a Saturday, because I usually bring my vehicle during the week and its usually good service. Im retired Military, thse guys ned to earn how to work under pressure.

ibpyrodave

Jun 3, 2016

With very late notice, I was able to get an appointment that worked into my schedule. The service was done while waiting. I was very pleased.

kathyb0112

Jun 3, 2016

My AC wasn't as cool as it should be and my power outlet stopped working. They fixed them both and everything works fine now.

shirata10

Jun 2, 2016

This was my first time leasing a car with Honda of Jefferson City. Everyone was so helpful and I was very satisfied with the service. From the beginning Kody was great with showing me my options and answering all my questions. They made the process painless. I love my new car andI look forward to working with them again.

brietejamonson

Jun 1, 2016

Dylan Carr was so helpful. He showed me cool features, was super nice and really worked with me to find a car I could afford!

Digitalexplr

May 31, 2016

A First Class dealership from service to sales! Had my older Honda in for routine service. Started discussing upgrade issues with sales staff and several days later pulled the trigger. Very happy with 2015 Accord EX-L!

daddyrabit22

May 31, 2016

Let me say first of all my car buying experience was great, I like the car I bought and I am pleased with the price I paid, also the people I dealt with were friendly, and helpful the only bad experience I had was what i was offered for my car I had said before that I would not trade my car in but sell it myself is because the dealer wont give you a fair price. The reason I did allow my car to be stolen was I was so far from home and my wife has Cataracts in both eyes and I didnt want her driveing that far. I am sick and tired of people telling me that Honda cars have the best resale value of all cars thats a lie from xxxx the dealers car is like gold but my car is worth nothing, I will never trade a car in again never. my car was one owner garage kept all services performed. I checked with Kelly blue book and Edmonds as to what it was worth on trade in both said 9 to 10 thousand depending on condition. I was offered 8000. so what could have been a good experience turned out to be not so much. I have traded in my last car I will burn it before I allow another dealer steal it outright...

sandeep.dwivedi

May 31, 2016

I had to drive down 100 miles from St. Louis , the team is friendly and made experience worthwhile . Will love to come here again. Thankyou

shcoller

May 31, 2016

From the beginning Josh and Jacob were super! I would not hesitate to refer family and friends to Jeff City Honda!Great car, great service, great dealership!

mikeandmissy6978

May 30, 2016

Brian is the service center was amazing. We took our car in to get the first oil change and he took it upon himself to do a few other things such as tire rotation that was included in our VIP Service package.

MOHAMMED.S.SIDDIQUI

May 30, 2016

I had to change my oil pan gasket for my 2005 Honda Odyssey as recommended by the honda of jefferson city back in January 2016. Was given an estimate of approx $191 by then. Since there was a Service Special (manager's birthday) going on until May 31, 2016, I spoke to Keith Hanson for any discount for which he agreed to give me a 10% discount and provided with a final amount of approx $181-184 including tax. One of my friend provided me with a 15% discount coupon. I took my car and asked if they will apply that 15% coupon. Service desk professional Kent Hager explicitly denied saying if he's going to apply the coupon, he will then charge me with the full amount of $290 and then subtract the discount. That coupon was not valid on my car as it was only valid for my friends car which was explained to me by another Service professional Brian Towne. I do understand that it was my mistake for the wrong coupon. But I raised a question as to how come the full price is going to be $290 (as mentioned by Kent Hager) when they did mention earlier that the full price was $191 (before 10% discount) and its been confirmed by the Manager Keith Hanson. I showed them the receipt from January 2016 which shows the estimated charge for oil pan gasket change to be $191 and not $290 as mentioned by Kent Hager. Nevertheless, Brian Towne tried to pacify things and told me that I will be charged based on what I was told over the phone by Keith Hanson (Manager). But Kent Hager didn't even have an apologetic attitude for misleading me with the wrong price of $290 in place of $191. For all this time, he didn't even have an eye-to-eye contact with me. I was really pissed off and wanted to file a complain against this rude customer service behavior and misleading customer by providing me with wrong charges just because I produced my friend's discounted coupon of 15%. Secondly, I called Honda of Columbia, MO and asked them for an estimate for oil pan gasket change and they told me its will be approx $200 with tax. This made me even more sure about the wrong charges Kent Hager wanted to put on for the service. Moreover, there wasn't any multi-point inspection done on my van after the oil pan gasket was changed. Please take necessary action so that this kind of rude, unfriendly and ripping-off behavior against any customer not get repeat.

GGBERHORST

May 27, 2016

Had my vehicle inspected. Brian came and let me know that everything looked good and that they would be done very shortly. I was in and out in about 15 minutes.

GKSMITH88

May 27, 2016

Each time I come in for routine service, I never wait, they are quick, thorough, honest, and reliable. My car is now out of warranty, but I continue to take my car there for service and maintenance due to their reliability.

GAILLUECKE

May 26, 2016

This was my experience with Honda. Everyone was great and car done when promised I would recommend Honda to others. I will be back for sure.

Crv123

May 25, 2016

My salespeople were awesome! The finance guy was a bit of a rude xxxxxxx. Chris had SEVERAL mistakes on my paperwork that I continually had to point out to have resolved. Thanks Jacob and Miguel!

KCUSTARD2

May 25, 2016

They recommended a specific service and explained to me in detail why they recommended the service. Speedy check in and check out. Will visit again.

LMACHON1

May 25, 2016

The staff and service were excellent. The new battery was much more expensive than it should have been, but the experience was very pleasant otherwise.

MAMAMAGEE43

May 25, 2016

It was courteous and quick as always. Kent does an excellent job in customer service.thank you. Ed does an excellent job also and is always very personable.

RCEYLER

May 25, 2016

They are always so helpful at Jefferson City Honda, especially Kent Hager. I had a doctor's appointment on Jefferson City in the early morning and so had to be in Jefferson City (about 45 miles from my home in the Lake of the Ozarks). After my appointment I went by Jefferson City Honda to see if there was any chance they could service my car while I was in town, but fully expecting to have to make an appointment for later in the week. To my surprise, Kent said they could take care of it while I waited. Best service ever.

jw

May 24, 2016

Brian took care of us and my Fit. He is personable and cares. We were in and out of service promptly. Brian came out to the waiting room giving us a progress report which we very much appreciated.

JWAHWASSUC

May 24, 2016

Brian took care of us and my Fit. He is personable and cares. We were in and out of service promptly. Brian came out to the waiting room giving us a progress report which we very much appreciated.

Kackart11

May 23, 2016

Every member of the staff helped me choose my 2016 accord and I've never been happier with a car! Thank you all for your help and guidance!

4Wards

May 20, 2016

Installation of new driver's airbag (per Honda recall notice). All staff made the situation as pain-free as possible, given the circumstances. Thank you.

ANGE

May 20, 2016

I am impressed with the friendliness and service that this dealership provides. Unlike any I have ever dealt with. Brian in the service department is an outstanding professional and I have always felt very well accommodated every time I have had dealings with him. Keep up the good work, and THANKS!

TERRYBOLDEN88

May 20, 2016

I have been in your service dept a few times , for oil changes and a issue, which were all quickly resolved. I was amazed our fast. Kent Hager takes good care of me and my care, He is always helpful and polite and knows what he is doing. I always make sure his going to be there when I make my appointment. THANK YOU Kent you are Great. Also my Honda Civic is a great car. Your service dept is always clean and friendly, plus the coffee in the waiting area is always hot , fresh and good !

TRUGRIT657

May 18, 2016

Routine first 10,,, mile should not be problematic, so its good when that actually happens with help from service staff even if they only have vague squeak concerns, andon a saturday morning. A chic filet breakfast later it is finished and we were ready to do yard work!! Maybe take a little longer next time!!!!

ajblue75

May 17, 2016

My service experience went about as smooth as anyone could wish for, from start to finish. I was even given a ride and picked back up when it was completed! I mostly dealt with Brian, who did an awesome job!

GEISERLTC

May 17, 2016

Service Section got my civic honda in and out in a timely manner, oil change. My time is very valuable to me, so much appreciated!!

STEPHANIE.GREINER

May 16, 2016

Great service rep and communicated to aid in getting my car in quickly and finished in a timely manner! I will continue to get my vehicle services at this location! Always a positive experience!!

nmcbeth

May 14, 2016

Dillon Morgan & James Lynch are exceptional sales professionals. They were very eager to obtain & show me the vehicles I was interested in test driving. Their product knowledge is superior. I purchased a Honda Fit at the price I was happy with. Thank you!

PAYNESMAMA

May 14, 2016

Awesome service!!! I couldn't be happier with my experience! Hey went above and beyond. James Lynch and Brian and service made sure I was taken care of.

HOORMANNL08

May 13, 2016

Got in on time of appointment and it took around an hour total time. Broc was very pleasant and quite helpful. Very polite young man.

MIKE.SHINDLER

May 12, 2016

I bought my 2014 Ridgeline at this dealership. The service dept guys are the best. Have had a regular service performed here and will continue to do so. Will also buy my next Ridgeline here. Good honest people here, from my experiences!!!

ADRIAN.E.ANDREI

May 11, 2016

I took the Honda Accord in for the airbag recall, but also because the cooling and heating did not work. The service was excellent and far less expensive than expected. The Honda dealer service people really know Honda cars better than anyone else. They were extremely courteous and professional. Brian there is a master of customer service and he has great and excellent communication skills.

JOANNARHENDERSON

May 11, 2016

My local Honda dealership is no good, so I was visiting my family and decided to take my Odyssey in for warrenty service and I am so glad I took it here! I literally pulled in, spoke with the tech mission got two problems fixed and I was out the door in 45 minutes all of this with no appointment! I will be going back for all my service from now on.

WILSOJ76

May 11, 2016

Rodents wreaked havoc by chewing on wires in engine. I contacted insurance & this was covered. It took over 2 weeks for Broc, Honda dealership, to get the information to my insurance claim agent, even when a local claims agent came to the dealership to see the damage & write a check, Broc refused it. But they were in agreement to dollar amounts to fix. When I called he tells me there is a hold up with the insurance company. I called them again & was told a different story (which I believe) & then she called Broc again. Finally ok to order engine harnesses, was told the car would be ready "Monday or Tuesday." Finally got a call about 3:30, almost 4 pm that I could pick it up Tuesday. Car was towed to Honda dealership the evening of April 17th & I was finally able to pick it up May 3. Broc was easy to talk to, but I'm astonished how he (or could have been other staff) could not properly fax the estimate to the insurance representative or accept the check from insurance rep when approving necessary work. I do not understand what the hold up was with the Honda dealership.

joshhoppe

May 10, 2016

Salesman was great. Everything went smooth from arrival to walking out the door. I've never had such an easy time in a dealership ever!

HARRISONPHYLLIS

May 9, 2016

Great service and very prompt and efficient! Customer waiting room was very comfortable and clean. I was in and out of service with an hour.

KEMPMaureen

May 9, 2016

Brian and his crew are always very courteous and helpful. They do the job in good time, leave my car clean, advise me on fluids that need to be replaced, etc. They also open my door for me as I'm getting into my vehicle to leave. Very nice experience, consistently.

OdysseyMom

May 9, 2016

I bought my Odyssey at Honda in Jefferson City and have only had maintenance done at the dealership. This is going on 9 years of great service. The service managers have always been courteous and professional. Of those managers, Kent Hager has taken the time to understand my level of understanding of cars and communicated what's going on with my car. Last year the day before going on vacation a light came on in the car. I was very panicked, especially when the diagnostic wasn't good. Ken took care of the situation and made sure we had a vehicle for our trip. This is just one of the times Kent has helped me out with my car.Personal relationships is what makes Kent Hager a great person to work with at Honda. I know he will always take care of my car and make sure I know what's going on with it.I highly recommend working with Kent.

RBURCHAM

May 9, 2016

Great service as always. Helpful and friendly. Clean waiting area and courteous service. This is why I always bring my Accord and my Odyssey here for service.

ZTOLOU3

May 4, 2016

Thank you. It's always good to be there to receive your service, even though it was only oil change. I know you guy tell me anything important to check, and I like if you don't think it is not important, you tell me "don't worry about right now" "we will check next time" or so on. I just like to have service at your place.

BRENTC730

May 3, 2016

Costumer service and work done was excellent! Very helpful and relaxing. Enjoyed the time spent there.is wounder recommend Honda of Jefferson city to many people!

Arnone

May 2, 2016

I brought my Crosstour in because the check engine light was on and upon further investigation at a local mechanic, it was caused by low oil levels which had disabled my VCM, triggering the light. It was recommended that I take it to a Honda dealer to perform an oil consumption test. I told the Brian, the advisor, that I had already put 2 quarts in on Tuesday and the check engine light went off Friday. After waiting two hours, we were told that the sensors were weak and there was carbon build up since the car was consuming oil and recommend it be cleaned. We agreed to this, however, it was never confirmed where the oil went. I appreciate that the service department is open on Saturdays and offer loaner cars. Brian and Keith were very nice.

ARNONE797

May 2, 2016

I brought my Crosstour in because the check engine light was on and upon further investigation at a local mechanic, it was caused by low oil levels which had disabled my VCM, triggering the light. It was recommended that I take it to a Honda dealer to perform an oil consumption test. I told the Brian, the advisor, that I had already put 2 quarts in on Tuesday and the check engine light went off Friday. After waiting two hours, we were told that the sensors were weak and there was carbon build up since the car was consuming oil and recommend it be cleaned. We agreed to this, however, it was never confirmed where the oil went.I appreciate that the service department is open on Saturdays and offer loaner cars. Brian and Keith were very nice.

JERRY0

Apr 30, 2016

Quick in/quick out....service rep very courteous & pleasantly accepted my "no"when offered additional services that I felt were unnecessary at this time. I will be returning in the future for all service requirements!

painfulpride83

Apr 30, 2016

Sales staff was very friend and easy to work with, even accommodating to my handicap mother. The financial team worked very quickly and gave to me many choices before moving forward. Over all it was one of the best car lot experiences I've ever had.

acapps6266

Apr 29, 2016

We drove approximately 75 miles to trade our 2011 Honda Pilot for a new CRV. We were very happy with the sales team. Dillon was very helpful in explaining all of the new features and even programmed my phone! We would recommend Jeff City Honda to anyone looking to purchase a new/used car.Thanks for spending so much time with us.Don and Angie

MCHOLZ5646

Apr 29, 2016

Work done in good time. Appreciated being shuttled home. Kent is terrific! Always helps in every way that he can. Car is functioning great now.

BRIDGET.VERPLANCK

Apr 28, 2016

Everyone I deal with at the Honda Service center is very nice and polite and great to work with!! Thank you! I had three guys helping me in 4-27-16 and they were all excellent to work with!

HENRYJACKSON1937

Apr 28, 2016

Be cause of the service I received. Every thing was explained to me, and the work was in a timely manner. Transpration was provided if i needed it.

AMYTILLOTSON55

Apr 27, 2016

Excellent customer service and a very friendly staff! I needed to take my new civic in for a scheduled maintenance and a possible recall on parts. The staff members explained everything to me and gave me a loaner vehicle to use in the mean time while my vehicle was being serviced. My vehicle was ready the next day but I was not able to pick it up since I was working - I appreciated the staff being understanding of this and letting me use the loaner car until the following morning when I was able to pick up my vehicle.

LINDAMORRIS1076

Apr 21, 2016

I was pleased with my visit. It didn't take long and everything was explained to me. Transportation was provided quickly so I didn't have to wait around to go where I needed to go.

llimbach

Apr 21, 2016

Great customer service and work done in a timely manner, I appreciate the great service that I have always received from your employee, Broc, in the service department.

Customer

Apr 20, 2016

My experience with this dealership left me feeling taken advantage of to say the least. Long story short, upon further examination of my contract, the total ended up being several thousand more than I had originally anticipated. After trying to obtain an explanation about this discrepancy from four different employees, I was NEVER given a straight answer. My questions were diverted each time I asked. In addition to this sketchy numbers game, I was asked by more than one employee to give all 10s on their survey. One employee even attempted to bribe me with a tank of gas and free oil change! I was completely insulted.

prengerk

Apr 20, 2016

I do not know what to say. The person I spoke to when dropping truck off was helpful when I picked the truck up the person was helpful. Keith Hansen was there at desk to make sure things went smoothly.

TIMREDMOND3

Apr 20, 2016

Arriving early for my scheduled oil change, I was informed that although advertised as $9.95, it would actually cost me $15 or $16. When I asked why the additional $5-6, I was told sales tax. I informed the employee who signed me in that Jefferson City's sale tax was only about 8%. He shrugged his shoulders and said he did not know why it would cost several additional dollars. Was he lying or inadequately trained? When I arrived later to pick up my car this same employee asked what I wanted in a somewhat rude tone of voice. I said I was waiting to get my car back. When the check-out employee returned to the counter from dealing with another customer, he respectfully quoted me $14.74. I asked again about why so much sales tax. He explained that there was a mandatory $3.02 miscellaneous charge. I said then Corwin Honda falsely advertised the $9.95 oil change. It is actually a $9.95 + $3.02 + sales tax oil change. I said it should have been advertised as $12.97 + sales tax - still a good deal, but why lie about the price. Why not disclose the mandatory miscellaneous costs up front. The checkout employee was more polite and courteous than the employee who checked in my car and later asked why I was at the counter in a less than customer-friendly tone of voice. The check-out employee agreed to take the $3.02 off the bill. I still paid $1.77 for sales tax, a bit high for a $9.95 transaction, and more than I should have paid. Here is my recommendation: If you would advertise honestly, revealing all hidden costs up front, me, and a lot of other people, would be your faithful customers for life. Is a $3 or $4 lie (hidden charge) worth jeopardizing good customers? The last three cars my wife and I have purchased have been brand new Hondas. I am not the only customer who does not like hidden costs and excessive sales tax charges. It is not so much about a few dollars. It is about honesty and integrity. If you will lie or hide a few dollars of mandatory charges until check-out time, what else will you do? Thank you for listening.

KATSUE21

Apr 19, 2016

My CRV had s air bag safety recall and my dealerships was very prompt to get theme a rental car. Also I got my oil changed and I am always satisfied with the service I receive.

MFLAKNE

Apr 18, 2016

Brian Towne is the best service dude in the state. I've taken cars to him for over a decade. He's honest and efficient. He also has a bitchin' mustache.

TARA.KLOEPPEL

Apr 18, 2016

I bought my vehicle new at this dealership, and I also do all routine maintenance here. I've always had positive experiences when scheduling with/working with their service advisor, Broc. He is professional in the aspect of making sure my car is ready on time, I understand everything on my sales ticket and always has a friendly demeanor. Their courtesy van drivers are also great guys, and usually give me a good laugh during my commute to and from work.

Keikeiperry

Apr 15, 2016

Kieth was very hands on, communicated well and effectively. My experience was outstanding. I will recommend all my friends and family to him. Great Job!

david.jungmeyer

Apr 14, 2016

As a first experience with this service department I was impressed with the speed and the courteous treatment by all I encountered. Thanks! I will look forward to my next visit.

DAVIDTHOMPSON52052

Apr 14, 2016

Just an oil change. Kent was professional and helpful. Took care of me and got me out quick. Defintely works with people to get the best seevice we deserve

wc0w

Apr 14, 2016

Kent was very courteous and let me know what to expect as this was my first time to the dealer. He made sure I understand what the service ticket meant and said you are ready to go with no issues. This will keep me coming back.Thank youJohn

abyee_1226

Apr 13, 2016

I didn't intend to use this dealership. Just so happened that they had the car I wanted. I am pleased with my vehicle but really feel it was a very long process and that getting to where I needed to be was very tiring. The staff was friendly but thought I was being lowballed on my trade in and after a few tries they bumped it up but only after I said I was going to leave.

DOYLEJP

Apr 13, 2016

Service consultant was rude and disrespectful. I have a hearing and when I didn't hear him he became rude and arrogant.They act like they are doing you a big favor... You need a higher level service reps...,,The one at Riley are great, unfortunately that's not the case at Honda...

MCCOSKRIEJ

Apr 12, 2016

I have worked with the service advisers for several years and they do not fail to be prompt, informative and professional. Work done , less than an hour

meg-o56

Apr 12, 2016

My Service Adviser, Kent was very helpful and the trained-mechanic brought several items to my attention which needed addressing. My 2004 TL runs great!

MKIRK003

Apr 11, 2016

Prompt and courteous service. We got waited on immediately. The turn a round time was short. We will definitely use Honda of Jefferson City when we require service or are having an issue with our van.

CKMC91

Apr 8, 2016

Got us in and out very quickly we live 75miles away so it helps a lot not to have to wait just want in and out quickly

LOISTHOM

Apr 8, 2016

Courteous service is important to me. I appreciate the friendly service and not performing unnecessary work on my car. The dealership is a bit of a jaunt from my home, so it takes some effort to get there, but honestly and courtesy matter.

beasinklear

Apr 7, 2016

We were so pleased with the personell at the dealership. They were so helpful, curteous, and friendly.They listened to our needs and did everything possible to make sure we were happy with the transaction. We are telling everyone we know about the great deal we got.

Hondaguy

Apr 7, 2016

From the time I arrived til the time I left the dealership, I received excellent service. I worked with Dylan Carr, Josh Crews and Jacob Warren. All three provided amazing customer service and were very polite. It was one the smoothest car buying experiences I have ever had. Thanks guys!

pkcoleman

Apr 5, 2016

Everyone I dealt with at the dealership was so nice and professional. They made me feel like my business and satisfaction was very important to them. Would highly recommend to friends.

davehall1392

Apr 4, 2016

I have had my Honda for a little over 2 years and have had all my service done here.I have not had a single complaint about anyone here. They can usually work me right in as a walk in, and have always been fast and friendly.

tippitone

Apr 2, 2016

Representatives were very courteous and productive throughout the whole process. Explanations on changes over the last three years and the test ride were great. The financial aspects were explained in detail. Very nice experience. Thanks!!

MIZKCC81

Mar 31, 2016

Made a appt. They got my car right in and was out of there in 45 minutes like the service guy stated. They did recommend a transmission change, but I passed on that until the next time.

BDEGRAFFENREID

Mar 30, 2016

Car was ready to go as planned. All work was performed and completed. We also requested tohave an inspection of the mechanical and tire rotation and that was completed as well.thank you for the quick service!!

KEVN1964

Mar 30, 2016

Was early for our appointment and got rite in very pleased very friendly and explained everything they did and answered all our questions.very pleased, will recommend to others

ssweezey33

Mar 30, 2016

We recently purchased a 2010 Ford truck from Honda of Jefferson City. It was an amazingly easy experience and we would recommend this dealership to anyone and everyone we know. Our salesman was amazing to work with and kept us up to date during each step of the process in our purchase. We seriously spent three hours there max and walked out with the vehicle that we wanted and needed.

DEVINFISCHER

Mar 29, 2016

James Lynch and James Baune were awesome. Mr Lynch took the time to show us all options and work the best deal for our family! Mr Baune then went above and beyond to take care of us and make sure we were happy with our deal. Thank you to everyone there for the great help and service, best dealer around!!!

DONNA.M.KINDER2.MIL

Mar 29, 2016

I moved to the Fort Leonard Wood area and still make my appointments and return to the Jefferson City location to get my service as I have not been able to find anyone who compared in quality and honesty.

Happy Honda Driver from KS

Mar 28, 2016

Was unexpectedly required to search for a new car due to an accident. After some quick local research, we figured out the exact car we wanted to buy. But finding that combination of trim/package/color was a bit of a challenge. After checking with some closer dealers, we did an extensive internet search and found the car at Honda of Jefferson City. We negotiated a very good price - enough to make it worth our while make an overnight trip from KS to buy it. The process was very smooth, and they did a good job explaining the intricacies of the new Civic. Would not hesitate to recommend this dealership if you are in the hunt for a new Honda.

jessicawallace0313

Mar 25, 2016

I gave a ten because everyone worked to give us a great deal and the process went so smoothly. I will return if we need any additional car purchases. I appreciate Sarah and Dillon working to get the car at a price I agreed with and the business manager was a delight to work with! Thank you!

BURNS0

Mar 24, 2016

Always friendly, easy to schedule appointments, quick to check in, quick to do the work and quick to check out. Clean and comfortable waiting area.

SUYAME128

Mar 23, 2016

It would be nice to get a good customer discount when bring car in for service for loyal customers who have been with honda for years.

wanda0

Mar 23, 2016

Kent and the crew did what they could to make my car right. After being there for the third time for the same reason, they finally called Honda to see what was up with my high maintenance car

AABDUL.MO

Mar 21, 2016

I change the transmission oil on my 2013 crv and it cost me $197. When I called another Honda service center for the same service it was $109.

AMYHOLTSCHNEIDER

Mar 21, 2016

I had to bring my two boys with me to get our Honda serviced. The TV availability, Wifi, complementary mini bottles of water, and vending machine, kept my boys entertained for the duration. Friendly service technician from making an appointment to checkout also made this a positive errand!

SHELLIEALFARO

Mar 17, 2016

The service was amazing I would buy another vehicle in a heart beat here. Fixed everything I needed done without charge because they admitted my tires were off from the beginning so thank you!

Trumanwhites

Mar 17, 2016

I was very pleased with the salesman, Dillon Morgan, in showing me vehicles and getting me set up with what I wanted. I had only intended to come in and look.

DCRONK6569

Mar 16, 2016

Excellent service by the service department and Brian Towne the Service advisor at Honda of Jefferson city, Missouri. The were very fast and took the car before the appointment time.

olivia2017

Mar 16, 2016

Sarah, the sales manager, was rude, incompetence and unprofessional. Her supervisor has been the same way. It was very slow, in almost each form that they propounded for me to sign, I spotted and [pointed them out on their mistakes and errors. Many paperworks that they tried to offer have been dropped in the garbage can instead. It appeared that they even did not have any ready forms for those customers who buy a new car for cash. They tried hard to pressure me to sign the declining of MANUFACTURER's warranty for the new car.OUTRAGEOUS

ASchmitz

Mar 15, 2016

I came to Honda of Jefferson City to have a key cut for my 2014 Honda Pilot. After previous bad experiences with both Hyundai/Nissan (service) and Honda (dealership) of Jefferson City, I was really nervous about dealing with them. Brian met me at the parts desk and helped me get going on my service. The tech in back pointed me out to the service bay where Brian picked me back up (I didn't know I'd need his help initially) and got me going. I was told on the phone when I ordered my key the process would take 45-60 minutes and they had me out in 30. Not only that, Brian took the time to explain other things that might be going on with my car (without pressure - just giving a head's up) and printed pictures to explain the issues. I sincerely appreciate his extra effort!

ASHLEYSCHMITZ

Mar 15, 2016

I came to Honda of Jefferson City to have a key cut for my 2014 Honda Pilot. After previous bad experiences with both Hyundai/Nissan (service) and Honda (dealership) of Jefferson City, I was really nervous about dealing with them.Brian met me at the parts desk and helped me get going on my service. The tech in back pointed me out to the service bay where Brian picked me back up (I didn't know I'd need his help initially) and got me going. I was told on the phone when I ordered my key the process would take 45-60 minutes and they had me out in 30.Not only that, Brian took the time to explain other things that might be going on with my car (without pressure - just giving a head's up) and printed pictures to explain the issues. I sincerely appreciate his extra effort!

BIll65109

Mar 14, 2016

Left my 2014 CRV for a routine oil change and tire rotation. Very friendly staff. Called me in less than two hours telling me it was ready. Didn't try to up sell me anything else. One really nice touch - they brought my car to me and I didn't have to search for it in the lot!

hwilken01

Mar 14, 2016

Shuttle took me to where I needed to go and Brian called when my car was ready. Very enjoyable and everyone was so kind and polite

JDBERENDZEN

Mar 14, 2016

I purchased a 1999 Honda CRV privately. I wanted to have it checked. Broc Tellman was an honest straight shooter and did an awesome job!

MeganLBaker9695

Mar 14, 2016

If your looking for a new car they are the best place to go to! Awesome people! Friendly and polite! They are fast and easy!

wolkenkj

Mar 14, 2016

The service was good but the tire truck was late so I did not get my car back when I wanted it, but I know that wasn't Hondas fault. It was still frustrating but Brian fixed it by giving me a free alignment! That made it better!

el2001

Mar 10, 2016

Positive in every way. James and Mark knew their product (Honda,), and were supportive, attentive, authentic, and helpful in making the experience,the purchase of a new auto, the very best.

EVOSS65486

Mar 10, 2016

I received friendly service and Kent was very honest with me regarding what my van needed done. Service was quick and convenient. Kent did a great job getting me back on he road and keeping my schedule.

FOSTERJIM1

Mar 10, 2016

Everything was done in a professional manner. Kent was very helpful explaining everything that was needed to solve the problem. He worked to get a good price for what had to be done.

luisorozco110909

Mar 10, 2016

Did a good job worked with me and were patient o would definitely recommend it come back did a great job salesperson was awsome and great

Rocky

Mar 10, 2016

I was greeted by my serviceman Brock by "I have good news and bad news." The bad news is we have to rebuild your engine. The good news is that it will be without cost to you." Rebuilding an engine with 48,000 miles on it? That was a shock. But the repair was completed within a couple of days as promised and without personal cost, as promised.

ANNMINER

Mar 9, 2016

Brian was very helpful with getting my transmission tuned up and with figuring out a problem with my car. I will be returning! Thanks for all the help.

BRISHEPARD4

Mar 9, 2016

We were very pleased with the service that was provided. From the moment we arrived Brian Towne was very accommodating. He addressed all of our concerns and was very thorough. Thank you to Brian and all those that aided in our timely service.

NM.TRAN94

Mar 9, 2016

It could have been faster. They said the wait would be only 1 hr 30 minutes, turned out to be 3 hrs and 30 minutes.

MOSADLERS

Mar 8, 2016

Excellent service. Great experience. Fast and friendly people to work with. Service took less time than I expected. I would definitely recommend to a friend.

Kris

Mar 7, 2016

I went in to have my Honda CRV inspected for the Missouri safety inspection. Brian was my service agent and he was very helpful and professional. The staff looked over my car, replaced a light and my car passed inspection. I will definitely return.

BARKER109

Mar 7, 2016

Went in for an oil change on Saturday. Was met by Mr. Towne who took great care of me. He covered the checklist with me when my car was finished and explained everything. Great service!

KENANDLYNDA

Mar 7, 2016

When I purchased my CRV at Honda I received a booklet of savings with free services for my oil, lube and tires plus many more services. So glad they take such good care of me. Kent helped me enjoy my wait with a free lunch. It just happened to be "Customer Appreciation Day". When they checked everything out they found I had a very dirty Air Filter and suggested they replace it. This will help with my allergies also. I love my CRV and I love Honda.

kningram

Mar 7, 2016

We arrived and were very well taken care of with zero surprises. Very courteous staff and prompt as we were only there for roughly 25 minutes.

KRIS

Mar 7, 2016

I went in to have my Honda CRV inspected for the Mossouri safety inspection. Brian was my service agent and he was very helpful and professional. The staff looked over my car, replaced a light and my car passed inspection. I will definitely return.

PETEGALLUZZIO

Mar 7, 2016

The service manager was very friendly helpful and informative regarding my vehicle and future maintenance needed. I was in and out in 70 minutes which is not bad for oil change, tire rotation and state inspection. I happen to be there on their "open house" with free food and drinks, that was a definite plus!!!!

MNLMOYERS

Mar 5, 2016

The service writer was friendly, very professional and knowledgeable about our problem. He gave us a estimate, but the actual bill came in less than the estimate. Our car was ready as promised. Thank you Brian Towne for all that you did

CYNTHIATHOENEN

Mar 4, 2016

Super good service. I enjoyed working with the very nice sales staff. They did not pressure me and had the vehicle I wanted to test drive waiting for me at my appointment.

Steve

Mar 4, 2016

My vehicle displayed that I needed service work done. It was the usual oil change along with tire rotation and transmission fluid change. The service department was prompt and courteous. They drove me to work and had the work done quickly and they didn't try to get me to purchase a service that I didn't need.

the wine country

Mar 4, 2016

this was my first dealing with this particular dealership ; in fact , i had never purchased any auto other than american made. i was attracted to honda of jeff city because they answered my ( quite random inquiry) e mail with-in minutes of me sending. i made an appointment and was pleased with the experience. i purchased a cr-v with in days . upon car pickup it was not fully ready but with in minutes they had they car ready to go. sales person was knowledgeable, polite and helpful. the experience was pleasant and there was never pressure to buy. in fact, i had to pressure the sales manager to sell.

Michael

Mar 3, 2016

The employees were very nice and helpful and knowledgable. They got me in and out quickly. I got my car here and I'll continue to have them servicing it.

BRONCOSFAN810

Mar 3, 2016

The employees were very nice and helpful and knowledgable. They got me in and out quickly. I got my car here and I'll continue to have them servicing it.

rar4g2

Mar 3, 2016

While we love our Honda -- we are very disappointed in the service we received at the dealership. There were many paperwork errors that had to be corrected, also they promised to detail the vehicle upon purchase but we had to take it back the next day as the "detail guy" had gone home ( we were told for the evening). When we took the vehicle back for the detailing we were made to wait over an hour, then all they had done was to wash the exterior of the car. The inside was dirtier after the detailing than before as they tracked their residue from their white gravel into the car, they also had clearly smoked inside the car - and neither of us are smokers or have friends / family that smoke. Additionally the dealership had stated they would provide us with the rubber floor mats we asked about and then have still not provided these to us.

SSPOTTER

Mar 3, 2016

For years we have brought our car to Honda for servicing whhich is an hour drive for us. Our mechanic has always been honest and upfront with what needs to be done. Everyone we encounter has been very friendly.

DHILLER4

Mar 2, 2016

I was very pleased with the service I received. Everyone was very friendly and professional. The service was fast and they did a great job they also cleaned up after themselves very well. I was impressed with how family oriented they were they even opened the doors for me because I had small children. The only downfall was that I thought the price was a bit high.

gammaxi1275

Mar 2, 2016

I talked with at least 6 different people during a 2.5 week struggle to get a new car. Nobody relayed any of the previous discussions to whomever I was now talking to. My address was incorrect in their database, when I was at their location I corrected it, when I bought my car I had them mail the title to my work address - nope, it went to the wrong address from earlier. I heard a couple different stories on the availability of my car from them, there seems to be no communication between people that work there, and you have to force the issue to hear anything from them.

Schepers, Donna

Mar 2, 2016

The guys in the Service Center provide great customer service. I have been there twice now and can say I have never had better customer service at any other dealership. From the time I drop my car off to the time they walk me to my car when I leave I feel like they are making my visit and vehicle their priority that day. Thank you Brian for going the extra mile!

shamu

Mar 2, 2016

This is my 5th repeat purchase and we love the Odysseys. Will keep coming back. Would have rated a 5 star experience except the interior of the brand new van was layered with dust. We hope the dealer will update policies to be sure interior cleanliness is checked in the future.

TWINNTOO

Mar 2, 2016

I called for an oil change and they scheduled me for the same day, as requested. Service took a little longer this time but everyone was very pleasant, helpful and professional--as usual.

jvang0592

Mar 1, 2016

Great experience with my first car purchase. Shopping for a car was always stressful, but at Honda of Jefferson City, I was able to find the car that fit me. I really appreciate the experience.

ARMYCOLE

Feb 29, 2016

I especially want to complement Brian Towne, Service Advisor, for the recent repair on my Honda 2009 Accord. He kept us informed of the trouble-shooting and diagnosis of the engine problem and advised us of the plan to correct the issues - which included a timing belt, shim kit, cam shaft and rocker arm repair. Most importantly, he advised us of the potential cost so we were not surprised by the final bill. Brian took interest and care in the car as it if was his own, that was very reassuring. When I visit again for any service, I can be sure that Brian will provide the best advice for correcting faults with my Honda vehicles (I own three).

JBRENENSTUHL

Feb 29, 2016

I noticed some noise in the rear driver side tire/wheel. It almost sounded like a wheel bearing was going out. After a quick diagnosis, Kent Hager, my Service Advisor, replaced the back axle which was covered under warranty. It was completed when promised. Even though I bought my Honda from another Dealership, Kent's earned my trust and I will continue to have him care for my Honda.

S.LISSANT

Feb 29, 2016

My pet peeve about having my car serviced is the pressure to upsell additional service while you're there. I was offered a service my car might benefit from but was not pressured at all when I declined the offer to have it done. Oil change was done quickly - in and out of there in less than an hour.

LETTUCEENDIVE

Feb 26, 2016

It was great from the moment I pulled my car into the bay as I was greeted professionally by a young African American gentleman and by Brian.I appreciate the Honda product and excellent customer service. Brian is very professional and knowledgeable about the Honda brand. The customer service and expertise exhibited by the Honda staff puts customers at ease and increases return business. Also the courtesy van driver is punctual and nice.

PATTIWERNERHAGEN

Feb 26, 2016

Total experience with the service center with Brian towne was awesome..,professional and friendly.. I am very pleased with the dealership and all staff,thankyou

tacada3

Feb 26, 2016

The sales staff were knowledgeable and helpful. They answered my questions and were courteous. The showroom was clean. There was a big selection of vehicles and I found the perfect one for my needs. Why do you want to know which presidential candidate I would vote for?!?!? I don't mind telling you, but I don't believe it's relevant in any way, shape or form.

TYLER2

Feb 26, 2016

I needed to drive about 60 miles for the recall service. I was told the service would take an hour and a half to complete. Service was completed in less than 90 minutes and I was on my way home. Thank you.

BRIANBAILEY

Feb 25, 2016

I had an unscheduled oil change to get done and I was in and out in 45 min. That was very fast in mybook. GREAT JOB

EMBKEJ

Feb 24, 2016

the dealership performed the oil change in a timely and professional manner. Feel the need to use the dealership to assure my warranty stays in effect.

IRISHMN79

Feb 24, 2016

Kent was very helpful and explained to me that my Accord had a recall that needed an update. Also, I had a leak in a tire so he fixed that and coordinated with the warranty company so I didn't have an extra charge. I always know my car is in good hands at JC Honda!

newleaf7412

Feb 24, 2016

Everyone in service took the time to work with me and look at my vehicle, and provide me with excellent customer service. I will only take my vehicle there in the future.

ajblue75

Feb 23, 2016

Everyone worked together as a team to get me into a vehicle quickly, as I was in a bit of a situation! It was an awesome experience!

ellenturner65

Feb 22, 2016

Great customer service! I went to Jefferson City auto Plex website and called the one 800 number at 10 AM Saturday and they got me in by 1130 for an oil change Brian was great in giving me the fax on my car

LARRYLAUCKS

Feb 22, 2016

Service was vey quick and notified when finished. I liked the wifi and the tv in the waiting area. The coffee was good from the kitchen area.

RBURCHAM

Feb 22, 2016

Have always had service work for my Accord done at this location. The great service influenced my decision to purchase another Honda. Service representatives are always friendly and courteous. Waiting area is clean and comfortable. It's great not dreading a service visit.

LBESHEAR

Feb 18, 2016

Service I received was great. Appreciate the information they provide me about my vehicle. They have also been accommodating to my schedule. Thanks Broc Tellman!

RHAGNER

Feb 18, 2016

They were friendly,when I pulled in the shop they greeted me and knew who I was because of my appointment. They had it ready for me in the short time frame that I had.

RCEYLER

Feb 17, 2016

I have always taken my 2006 Honda Ridgeline (175,000 miles) to a Honda dealer for service. The advisors and mechanics at Jefferson City Honda are the best. They always go out of their way to tell you what needs to be done and how long it will take. Always a great experience.

ALSCHANZMEYER1

Feb 16, 2016

They were fast and very professional. When I was waiting for my vehicle, the staff kept checking on me and asked if I needed anything.

bettybeal

Feb 16, 2016

Honda is great from personalized check-in to a value check-up. They get us in and out and the service is done right! Kent Hager is our personal service manager and is so professional and friendly. He always tries to take expert care of me when checking in or out. I value that type of service.

PORTERT

Feb 16, 2016

The people were friendly and efficient. I've always received good service at Honda including the two previous ownerships. I am pleased with the service .

SGARRIOTT

Feb 16, 2016

The customer service is excellent here and my car was serviced in a timely manner. I will always bring my Honda here whenever it needs any service.

armyjim55

Feb 15, 2016

Exceptional service, quality and courtesy. Highly recommended to others. Installed fog lights, did an outstanding job. Well done all. Great staff, management and employee relations.

JLSCHN

Feb 15, 2016

Regular oil change visit at service area at the Jefferson City Honda dealership using the early bird drop off the night before service and key drop off

Anna

Feb 11, 2016

Chris went above and beyond what anyone would expect of a salesman. He lent me his personal vehicle to get to work 30 miles away for the day when my vehicle was being worked on. I would highly recommend working with him when buying a new car.

KATB

Feb 10, 2016

We bought our Honda CR-V here in 2013. When we brought the vehicle in for it's first service, the salesman who sold us the vehicle was calling us FROM the dealership trying to see if we wanted to buy a newer vehicle. The CR-V wasn't even 6 months old at that point. Every time we have brought the vehicle in for service that was scheduled ahead of time this has happened. Now we no longer schedule the service. And this time, after our last service coupon ran out, we won't be back. What was especially disappointing was that the person who checked me out told us that we would be receiving a survey regarding our visit and that IF we gave them 100% on their survey then we would receive a significant discount on our next service. ARE YOU KIDDING ME? So you aren't really interested in the feedback your customers really have, you're only interested in making sure your dealership looks good. That's a pathetic excuse for customer service.

"Tickled Pink"

Feb 9, 2016

In January, 2016, I purchased a certified used Crosstour EX-L. My salesman was Kody Russel, and he was very knowledgeable about the features of this vehicle. This vehicle is basically top of the line and so it was full of "bells and whistles" that I was unfamiliar with. He was very thorough and patient with me while explaining all of the new features and made the experience very fun! I highly recommend the dealership and Kody as a salesman. He was not high-pressure and works very hard to find you the vehicle that you will LOVE!

Jeri

Feb 9, 2016

Left vehicle for service because front power outlet was not working. Diagnosis was just a blown fuse...which is not covered under any warranty Dealership did not charge me for the repair, I was told "Boss is taking care of this!" They went above and beyond what was required and I truly

JERIRUSSEL

Feb 9, 2016

Left vehicle for service because front power outlet was not working. Diagnosis was just a blown fuse...which is not covered under any warranty Dealership did not charge me for the repair, I was told "Boss is taking care of this!" They went above and beyond what was required and I truly appreciate it.

Susan B

Feb 8, 2016

Excellent experience with the sales department. The two people I worked with were very attentive and answered questions in a very straight forward manner. There was no attempt to evade answering questions or the sharing of information about the car. I knew what I wanted, so I test drove the car and purchased it the same day.

CJMIHALEVICH

Feb 8, 2016

Very good customer service. Took the extra steps to find reason for air tire leakage (2 of them). Did not jump to a "you need new tires". Assessed the tire treads and provided guidance for when i will likely need new tires. Greatly appreciated

MUTHUBASKAR

Feb 8, 2016

Came for service and service was excellent. Technician are so good and service manager was excellent. I definitely recommend this place to all my friends.

SUSAN520

Feb 8, 2016

Excellent experience with the sales department. The two people I worked with were very attentive and answered questions in a very straight forward manner. There was no attempt to evade answering questions or the sharing of information about the car. I knew what I wanted, so I test drove the car and purchased it the same day.

WCYWING

Feb 8, 2016

The service was fast and efficient. Service members were friendly and informative. The price was very reasonable. There is not much more to say really.

KIRKSCHREIBER

Feb 5, 2016

Excellent crew & service. Drove in unscheduled for oil change/tire rotation and they got me right in. They are always upfront with their customers & if work needs to be done or something needs to be replaced or repaired, they show you & verify. Always a pleasant experience at the service center, and I wouldn't hesitate to purchase another car from them in the future.

Jarrod

Feb 4, 2016

Took my 2014 Honda Civic in for an oil change and tire rotation. There was also a recall for a computer update which took quite a while, but that couldn't be helped. During the inspection, they found a problem with the battery and ran a diagnostic. (It just had a low charge from not being driven enough, so they recharged it.) It would have been replaced had it been necessary. The battery is covered by the warrant, so no extra cost.The whole process took just under two hours but would have been under an hour if not for the computer update. Good to have the battery issue discovered and fixed. The people were efficient and informative, and the cost was reasonable.

MARRBK503

Feb 4, 2016

Very easy to schedule an oil change. Work was done in courteous and prompt manner. Awesome staff to work with. Would definitely recommend the service team.

armyjim55

Feb 3, 2016

Troy and Jacob helped me through the lease process. Great team who did an excellent job simplifying what is normally an ardous procedure. Would recommend to others.

JAHOLTZ

Feb 3, 2016

Great Service- quick and great customer service, very friendly and explained what needed to be done and condition of vehicle. Honest and reliable and will definitely return.

SCHOLZEY

Feb 3, 2016

This was our first visit to Jefferson Honda for service. The service dept was very knowledgable, fast and friendly. Price was higher than expected. Will recommend the service to a freind.

david.austin.821

Feb 2, 2016

Very helpful everyone their was quick and on their toes to get the right deal done so I could get on my way . Great job overall

DONOHUE24

Feb 2, 2016

The sales team I worked with was great. They took time to talk me through my options and listened to my needs however the General Manager was unprofessional in his action toward the sales team in front of me and I was not happy. I almost Wales out of the sale because I felt as if he was trying to get me to buy into things I did not need or want. I believe in a professional approach and standard ethics. If I do not want something after a 30 minute conversation, he should not be telling them that they are weak and have them continue to hound me into a sale. If it was not for that, I would rate the transaction a 5 star.

janw333

Feb 2, 2016

We were not sure if we were going to buy a car that day but we wanted to look at some. Chad Beza took a test drive with us. My husband and I took turns driving the Honda CRV-XL. It drove like a dream. Chad Beza was very nice, informative and professional. He made us feel comfortable as well. When we went inside to talk about buying a car, the rest of the staff were also very knowledgable and professional. Ultimately, we purchased a red CVR-XL with 4-wheel drive. We love it and our neighbors do too, so we are giving them some of Chad's referral cards.

HARRISONPHYLLIS

Feb 1, 2016

Wasn't really planning to trade quite yet but fell in love with the new Honda Civic Touring! We purchased our Hyundai Velodter from Mark Mayer and he provided Superb Customer service. He actually called to tell us he had a manual Nissan in that he thought we may be interested in test driving. We didn't even look at it....loved the Honda!

R.K.BERNARD5400

Feb 1, 2016

The staff was able to accommodate everything we requested. They were all friendly and showed a desire to help with the problem at hand as well as the problem I brought to the table.

richmorff

Feb 1, 2016

I was met at the door, and taken very quickly to the salesperson that I had an appointment set up with. Everyone was polite and helpful. I really was impressed with dealing with everyone. I purchased a new Honda Accord any love it. Sarah was very helpful.

KOOEMMA2

Jan 31, 2016

i like Honda due to their innovation and the technology they are always using to make their cars. i really like Honda and i'm enjoying my new Honda accord.

SCHULTERSS

Jan 30, 2016

I had an oil change, tires rotated and fluids changed and the service department was very polite and considerate. They serviced my car in a reasonable amount of time. Shuttle was excellent and called right before he got to my door to pick me up, so I wouldn't have to wait for him. To end my experience, they pulled my car right up to the door, Was really impressed with the service!

twoodell

Jan 29, 2016

We went to the dealership just to take a look a look at the 2016 Honda Civic. We were pleasantly surprised by the car -- its larger size, the quality interior, and the options. Purchased a Civic Touring and so far are very pleased with the car. Worked with several staff at the dealership--primarily Megan and Sarah Jenkins--all were helpful. What we wanted was not available on the lot -- but they found it for us. Ordered on a Friday night -- called on Monday to pick it up. Love the mileage and the Hondasensing safety suite.

dpm198430

Jan 29, 2016

I was in Monday to have my oil change and the guy i talked to was very polite and very courteous. I'd recommend anyone to go to Honda at the jeffcityautoplex

nancy_waters

Jan 29, 2016

The gentleman in the service department was very courteous. My car was serviced in a reasonable amount of time. Since I could access WiFi while I was waiting, I was able to get work done.

richard.kollhoff

Jan 29, 2016

Liked the way way they did business. Had a representative work with us on the car and then someone completely different spoke to us about the deal we made. All were very pleasant and great to work with. Very easy process.

tracywoodell

Jan 29, 2016

We went to the dealership just to take a look a look at the 2016 Honda Civic. We were pleasantly surprised by the car -- its larger size, the quality interior, and the options. Purchased a Civic Touring and so far are very pleased with the car. Worked with several staff at the dealership--primarily Megan and Sarah Jenkins--all were helpful. What we wanted was not available on the lot -- but they found it for us. Ordered on a Friday night -- called on Monday to pick it up. Love the mileage and the Hondasensing safety suite.

bjg2010

Jan 28, 2016

I love my new Honda Civic and am happy that the people at Honda were able to get me into a car with no help from my father (I am a recent college graduate). I did notice a problem with the radio on my new vehicle after I left the lot and I will be taking it in to have that looked at. The staff at Honda were all friendly and welcoming.

bjg2010

Jan 28, 2016

I love my new Honda Civic and am happy that the people at Honda were able to get me into a car with no help from my father (I am a recent college graduate). I did notice a problem with the radio on my new vehicle after I left the lot and I will be taking it in to have that looked at. The staff at Honda were all friendly and welcoming.

JOURAKH

Jan 28, 2016

I found the customer service friendly as well as mechnical work on my honda. I appreicated the staff took me home from Jefferson City to Fulton. That was a great customer service. I did not have aride to get back to Fulton. I also customer service corrected a mistake by someone who previously took care of my Honda 2000 when lifted the hood to see there was not a gas cap. It was there but I accidently took off and set aside. I was charged 14 dollars that year. Today, they gave me back that money. Also, the service Manager Kent was honest to apraise the mechanical work with honesty. That is greatly appreicated living in a world where every body is trying to rip off somebody. That is promising and hopeful.

SBMCKINNEY

Jan 28, 2016

Very prompt service. I had a coupon for an express detail but was unable to get this done due to some problem with Kia, however, was offered next oil change free because of this. Brian was very nice and helpful.

ANDREALOLATE

Jan 27, 2016

Everything was fast and easy. From making the appointment to arriving. Everyone was very friendly I have no complaints. I will be back for another service!

JULZ9876

Jan 27, 2016

Kent Hager made my service experience amazing! He took care of every detail!I deal with him directly to insure I have nothing to worry about

JWILSON6359

Jan 27, 2016

The service department always are professional & courteous. I feel much safer after getting everything checked out besides just getting my oil changed. Never have too long of wait, which is a plus.

TARA.KLOEPPEL

Jan 27, 2016

I went into the dealership slightly annoyed that my new car hadn't started. Fortunately, the service center was very friendly and reassured me that things would be in working order soon. The courtesy drivers were very nice to me and Jim had great conversation skills. I left with a good outlook on the future of my vehicle.

bmagee99

Jan 26, 2016

Everyone from Mark Mayer(sales) to Kim Timmons(agent) was fantastic! Treated professionally and with respect. Feel I purchased a great vehicle for my daughter.

CONNIEORCARL

Jan 26, 2016

We contacted Broc for service. He got us a same day appointment. Broc is always on top of things, explains in detail any questions we have, and does it with a smile. My husband asked a question about a prior service and Broc knew what prior service has been performed.

AMYMIKE2005

Jan 25, 2016

They always go out of their way to make it work. They also don't create other problems to keep me coming back! They are the best!

DAVE

Jan 25, 2016

the oil change and a needed cabin filter were done on a timely basis. The cabin filter which needed replacing and the engine air filter which did NOT need replaced were shown to me.The rest of the inspection was left to me to review by myself. I would have preferred to have had it reviewed with me. It looked like I had black and white copies of what have may have been color coded sheets. The annotation for the boxes was lacking. Only after looking hard could I decide what they meant. Also, for some reason I had two sheets with different prices for the same work given to me. The top sheet apparently was the correct one as that is what I paid. The second sheet was a different price for the same work. I think it should not have been given to me as it was confusing.

eranda

Jan 25, 2016

I always seem to call at the last minute requesting same day service. The staff are always are able to meet my needs which I really appreciate.

GCA0325

Jan 25, 2016

Very helpful with my needs. The service manager ( forgot his name ) pointed out the other areas for my car that needed service. I was very happy with my service

HondaCRV

Jan 25, 2016

Good service. The amount they quoted me was exactly what I paid. I wish they would wipe off the steering wheel and gear shift after they get it greasy, though.

noejcmo

Jan 25, 2016

Excellent service related to oil change and tire rotation. Quick service and also performed air check on all tires. Twenty five words are you kidding?

shyremccune4

Jan 25, 2016

I have used the service department for 7 years. My only complaint this time was communication before and during the time my car was in the shop. It used to be when I called to talk to someone I was able to talk directly with someone in the service dept. This time there was someone who had no knowledge of cars, of my long service record at Honda and was only interested in making the appt. I used to talk to someone who knew cars and was able to answer my questions intelligently. My other complaint this time was after my car was in the shop I had to call to find out what was going on. One of the times the person said we will call you back as soon as we have an estimate and are sure of the problem. It was several hours later and I hadn't heard anything. I finally called them and they had forgotten to call me. We finally went to the shop because we never heard from them. When we went they had already diagnosed the problem but just hadn't informed us.

VBAH0

Jan 25, 2016

We have been very please with the service department willing to perform minor service on a walk in basis. The service employees are always friendly and don't put pressure on you to have additional services performed. They have also been very timely with their work.

WEBBGANG8

Jan 25, 2016

Excellent rating, did a great job on getting me the car we wanted and they delivered the new vehicle!! It was easy, did financing through Honda- all done on the phone!

Amy Sue Guinn

Jan 24, 2016

I scheduled my Honda for regular maintenance and ended up coming out ahead as I thought it would cost me more than what it did. Two weeks later, my brakes started not working correctly. When I called they were to close in 30 minutes. I could not leave my car overnight as that is my only form of transportation and without full coverage insurance, there is no rental car option. They got me in and out, explained everything in detail of what went wrong, and didn't hit me with a bill that killed. Thank you to the wonderful service team who stayed after their shift to help me. You were professional, polite, efficient and straight forward. I am so glad to be working with you. You are the team I choose!

MARILYNJH

Jan 24, 2016

I was having battery trouble so I stopped into the service department to see if they could be of assistance or make me an appointment. The service personnel was very courteous and promptly took my car in the shop and found the problem, fixed it and I was on my way again. Thank you.

AMY_SUE_12

Jan 23, 2016

I scheduled my Honda for regular maintenance and ended up coming out ahead as I thought it would cost me more than what it did. Two weeks later, my brakes started not working correctly. When I called they were to close in 30 minutes. I could not leave my car overnight as that is my only form of transportation and without full coverage insurance, there is no rental car option. They got me in and out, explained everything in detail of what went wrong, and didn't hit me with a bill that killed. Thank you to the wonderful service team who stayed after their shift to help me. You were professional, polite, efficient and straight forward. I am so glad to be working with you. You are the team I choose!

FORCK78

Jan 22, 2016

On time and gave recommendations without being pushy! Friendly and considerate. I would highly recommend Honda to service your vehicle. Waiting area nice with Television.

SHIRLEYTALKEN

Jan 22, 2016

I had an appointment and Brian Towne waited on me right when I arrived. He was very friendly and explained everything. The technician Corey Thompson completed the service quickly making it a short wait time for me. I would recommend Honda of Jefferson City vehicle service to my friends and family.

THEMIGHTYDUCK815

Jan 22, 2016

Everything was great . Really good customer service everyone was very nice and they have a great waiting room really cool people to be around thank you

willie889

Jan 22, 2016

professional service,Quick and fast..I have many Honda car..Always go Honda for Maintence replace my tires or new battery thank you for good service..

LORANWALTON

Jan 20, 2016

I'm pleased with my honda because my salesman was so courteous and knowledgeable about every vehicle I test drove. He took the time to explain any questions that I didn't quite understand and made my experience with Hond so enjoyable. I would recommend him to any one looking for a Honda.

CODYWILBERS

Jan 19, 2016

I purchased this car when I lived in Jefferson City and due to family I travel back quite often. I try to get my oil changed at their service area for several reasons. I took it in this past weekend with no notice and they had the service complete extremely quick. The individual was very helpful, briefed me on a few car items and was very friendly. Great experience.

GJB

Jan 19, 2016

received good service.. 0 payment war. replacement ( Thanks So Much For Your Service. we were here another day to order part were told to just drop by when in the area since it wouldn't take long to install, .We live 50 miles away. Gloria

JEFFREYPORTER4

Jan 19, 2016

All the employees at Honda were just so nice and the service explained to me what my car needed. Their service was quick on servicing my car and made sure I didn't have to sit there for hours.

kttsbailey

Jan 19, 2016

Friendliness of staff was great. Great customer service. Wold recommend to all. Called on a Monday for an appointment and was able to get in on that afternoon. Thanks.

MBRADLEY0404

Jan 19, 2016

Kent scheduled my appt. to fit my schedule and exceeded all my expecting once I got there. Repair were made in less time that they thought it would take, I was made aware of everything they did to my vecicle, and updated with areas that needed attention. This information also came with price quotes to complete the repairs but no pressure on his part. Kent was very knowledgeable and professional. I would recommend this dealership to anyone needing service work.

MTIGER01

Jan 19, 2016

I came to a scheduled appointment for an oil change. I was promptly greeted and everyone was very professional and efficient. I appreciated the wi-fi while waiting and they got me out in a timely manner.

POWWOW.EBERS

Jan 19, 2016

I needed a key made for my 2012 Accord. I checked in with Bruce in the service department. He was very professional and helpful, The key was electronically prepared and cut in a short time. Thank you!

TAMMYCHS77

Jan 19, 2016

My experience with our Honda dealership here in Jefferson City Missouri is always a good one. I have bought many of my Hondas from this dealership and have gone here for maintenance or any repairs on these vehicles. I feel the staff have always been cordial and helpful in explaining the different services needed.

VALSCOWAN

Jan 19, 2016

Techs were courteous, service was prompt and professional. I had an older vehicle with "issues," that were pointed out in a helpful manner without being pushy. Pleasant experience!

AABDUL.MO

Jan 18, 2016

Honda provided me very good service for my crv Honda. They were honest and professional with me. It took them 30 mints to finish changing the oil and filter for my car and check everything else needed for next services.

DD54321

Jan 18, 2016

I stopped in without an appointment to have the battery in my fob changed. We were back on the road in minutes. I was met at the door and helped immediately.

FHASHAGEN

Jan 18, 2016

We purchased and have continued to have our vehicle serviced at Honda of Jefferson City even though there are other Honda dealers closer to us. They offered us a great price and we continue to return for the great customer care.

Steve Konuch

Jan 18, 2016

The reason for my rating is that I believe the wait was a little long and the price for the batter was a little higher than I would have expected for a 3 year batter. Also, I believe the reason for the wait was that I made the appointment the day before due to the vehicle hard starting and Kent had to work me in. So I feel the wait was my fault not the dealerships.

SUSANNATHEEDE

Jan 18, 2016

The service was efficient and everyone was polite and considerate! I arrived a few minutes late but was quickly attended to. I also appreciated that everything was explained to my satisfaction. Will return in the future.

RVP

Jan 17, 2016

Very timely and courteous service. My car was ready quickly and everything done to the car was explained to me. The price was better than I expected.

JSCHWEER98

Jan 15, 2016

My service visit was perfect from the time I drove in till the time I drove out.. Brian Towne greeted me, entered my info, got my service started, informed me of recommendations, kept me informed, and checked me out professionally and courteously.

JILL.I.KLINE

Jan 14, 2016

Went in for an oil change, got in and out quickly. The staff was helpful and courteous and took time to answer all my questions.

JENNIFER.SHANE

Jan 12, 2016

Broc was such a pleasure to deal with. And the service department had my car done within a timely manner. Thank you so much for your wonderful service Honda!

Odyssey owner

Jan 12, 2016

They have repeatedly been honest, understandable, and dependable for us. Mr. Towne in the service department has been great to work with. Would highly recommend.

ANIYA1AMI

Jan 11, 2016

I really appreciate that they informed me of what my vehicle needed but were not pushy! Kent offered to get me some price quotes, and was not insistent that I purchase new tires that day!

KNAUFLAURIE

Jan 11, 2016

The service advisor was considerate and kept me updated with time estimates. I would recommend this dealership to other customers and I will return for my next oil change.

bettybeal

Jan 8, 2016

Great service on my car. Liked having a personal service manger who will assist me each time. Also he resolved a long standing situation. Happy customer!

Ideal demographic potential customer

Jan 8, 2016

Brought our Honda in for requested service. Received a call reporting my brakes only had 3mm left. I said thanks I'll consider it, then was told it would be down to 2mm in 1000 miles and it would be a safety concern. Then when I picked it up I was told that the brakes were metal on metal and unsafe and was told to "sign here" sternly. I guess the last 3mm must have worn off as it sat in the service department?Oddly the brakes were 6 mm when new, and have not worn at a rate of 1mm per thousand miles (considering I've had them WELL over 6000 miles) nor would they be "unsafe" at 2mm. In fact they will pass MVI at considerably less than 2mm. I probably should also mention that upper management should be reviewing sales tactics because the opening began with telling me I need a power steering flush, brake fluid flush, and brakes. Then without taking a breath (phone conversation) the salesman suggested the brakes as the fluids were not important. Really? Why mention them then? Is it because you are supposed to push them but have no confidence in the sale so you immediately back off and try for the lesser sale?Result, you shot yourself in the foot and decimated your own integrity by suggesting a repair, then stating it's not important...shouldn't that be MY decision to make?I am very impressed (in a bad way).

unidentified

Jan 8, 2016

Quick, complete and professional . The 25 word minimum is awkward to work with. I am satisfied as a consumer, but cannot give a professional evaluation. Thanks for the opportunity.

CEDRIC.ANDERSEN

Jan 7, 2016

Service was great. All concerns were addressed and corrected during my service appointment at Jefferson City Honda conducted on January 7, 2016.Thank you much!

Cary Debfab

Jan 6, 2016

Danielle Kilgore was our Sales Professional. She did a remarkable job explaining all of the features and how they will benefit myself and my family. I would recommend Danielle and Honda of Jefferson City to anyone searching for a New Honda or any other New or Used vehicle that Jefferson City Autoplex has to offer. The pricing is competitive with low pressure sales. We had a fun experience verses the normal high pressure 7 hours it usually takes to purchase a vehicle.

demorucker

Jan 6, 2016

When I got there I asked how much the oil change would be and noticed it had gone up from the last time. When the man that was helping me explained that I was getting 2 oil changes I questioned him on why that was because I didn't ask for 2. He said that now they are on a new system and whoever I talked to put me down for that amount. Since I told him I didn't need 2 he changed it and the price came down. I think whoever is taking these calls for oil changes may need to be trained on how to take the order. I would hate to think the Honda dealership is trying to get extra money out of people without them realizing it! That makes for very bad business!

TCHAPMAN0

Jan 6, 2016

The staff is always personable and friendly. Have never had any issues is the service department or when buying a vehicle from the Honda dealership.

Brittany

Jan 5, 2016

Our experience at Jefferson City Honda was awesome! We originally visited to trade in one of our cars for a new Civic. Our older Civic had been previously purchased from this dealer, and we drove 30 miles to that location even though there is one less than 5 minutes from our home. The service was so great that we received from John, Chad & James that we ended up trading in our other car for a CRV as well. They really worked with us to find the perfect cars within our budget and give us exactly what we wanted. We will only be using this Honda dealer for future purchases. Can't talk highly enough about the amazing staff here.

FRANCESBOSWELL

Jan 4, 2016

I brought my van in for repair, was able to get in very quickly and without issue. The services guys are always nice and helpful.

lily

Jan 4, 2016

on time, quick, gone. Service guy friendly. Bought the car here in 2012 and have had it serviced here ever since. No cross threaded bolts or leaks.

DCPIERCE75

Jan 2, 2016

friendly and great service. I don't recall the name of the young man but he was great about getting us in without an appt.

MLPAYNE1979

Jan 2, 2016

I went in for service and they helped me get in and out with no issue. Very friendly, felt like I was friends with the staff for years.

pjm2

Jan 2, 2016

Fast, friendly service. Knowledgeable service rep. Right on schedule with my appointment time. I will definately bring my CR-V back here for all of my maintenance needs,

KEVIN.R.FAUST

Jan 1, 2016

Sales staff was great especially Kody and Halley. Very professional and very helpful. Kody did an excellent job on showing me the car and got me very interested in buying one. Then when I bought one he took allot of time to show me how it functions. Appreciated the experience - it was a good one.

LLHAUCK_65

Jan 1, 2016

Excellent service department!! Kent went above and beyond to find out the issue with my vehicle. Very professional & couteous. I would recommend this service center to others.

rich.woodring

Jan 1, 2016

We had an excellent experience buying our vehicle from Honda of Jefferson City at the Jefferson City Autoplex. The staff was great, very friendly, and very patient as we looked over several different vehicles. The whole process from start to finish was just over four and a half hours and we were on our way. They matched another dealers price which is why we bought from them.

sonic_bethany123

Dec 31, 2015

Had great experience everyone was very nice friendly and helpful I would like to thank Chad Kris and Dylan I will definitely recommend in the future again thank you but they said they would fill out car up with gas and didn't we traded out car which had a full tank that's the only complaint

hendec45

Dec 30, 2015

Brock was my service contact and he did a great job. He was pleasant, made me aware of my options through the whole process but wasn't pushy, and kept me informed from start to finish.

markwk26

Dec 30, 2015

Cassity Metcalf and John Schoenfeld saved the deal and the sale and made the experience a positive one for us. They wanted to turn it into a very positive experience and they did. Cheers to Them!John did an excellent job on our exit overview preparing us to drive off the lot too.

Ed Stroesser

Dec 28, 2015

Young male customer service rep was excellent. He cared about me and the vehicle! Gave me options, let me make the decision. I'll be back!

NParker

Dec 26, 2015

The service center was efficient, helpful and friendly working on a replacement part that was under the Honda warranty. They made a worrisome car situation much less stressful.

TGS65202

Dec 26, 2015

Everyone was extremely polite and helpful. They exhibited great concern for my schedule, called to review needed service and costs before proceeding, and called again when work was completed.

RSHESEMANN

Dec 25, 2015

Only problem was not service department. Called to schedule appt and person at "855" could not find me in system and said would have some call me back, but didn't relay message.

RBURCHAM

Dec 21, 2015

The service at this dealership is excellent. Do Not call the toll free number for service. It connects to an outsourced outfit in GA. They are most unsatisfactory to deal with. Call the dealership directly and speak with Brian Towne. He will make sure you are taken care of.

REVEETHOMPSON

Dec 21, 2015

Thorough and quick. Everything explained. I was a new customer and was taken care of very smoothly. Good shuttle service, too. Put free soda in the lounge to make it perfect!

EEEC25

Dec 16, 2015

Made appointment online the night before. Excellent service, Taken to the mall to shop while vehicle was worked on. Airbag replaced and oil changed, free multi-point inspection. Much cheaper to get oil changed at dealer than at SpeedLube or other 10 minute places.

LANDP12347

Dec 16, 2015

Very helpful at explaining service,asked questions about the performance of my vehicle, explained upcoming service intervals, gave price quotes on products or services that I will need in the future.

OLDLADYTRAVIS

Dec 16, 2015

Great service I was treated well. In and out fast o my missed 30 minutes of work would recommend you to all my friends thank you

JPMODIC

Dec 15, 2015

We live in Sedalia Missouri (over 50 miles away) and come to this dealership because of the excellent service provided by our Service Advisor (Kent Hager) He has assisted us with service with our 2013 CR-V as well as helping us with all our service requirements when we owned our Civic. We also own a home in the Kansas City area where many Honda dealers are located but will only deal with Kent for our vehicles. He is considerate of the customer and in our opinion a great asset for this dealership. We have experienced this dealership changing hands three times in just a few years but as long as Kent is still there we will continue to service our vehicle at this dealership. HE IS THE MAIN REASON WE DO BUSINESS WITH THIS LOCATION. Very pleased with him.

DJD

Dec 10, 2015

Knew exactly the product we wanted and had a trade in from the same dealership. Bar of expectations high as we purchased the last 2 Hondas here. Our specific request had yet to be built and we were given appropriate expectations of when it would be available. Alternatives were offered, but not forced on us. Once the vehicle arrived we were treated with the same respect and well instructed on the features of the 2016 EXL Pilot with Navigation. Little doubt we will return to this dealership which is 90 miles further than our closest Honda dealership.

fewells

Dec 10, 2015

I'm from Columbia, MO and continue to bring my car to Honda in Jefferson City because I know I will receive excellent service every time. Friendly, courteous and always patient---Kent Hager is the best!

HILDENBRAS

Dec 10, 2015

I would recommend Honda in JC to anyone looking for a car or for car service. Great organization. Friendly service and a great waiting area with excellent coffee.

RBURCHAM

Dec 8, 2015

I have always been happy with my experiences at Honda. The service personnel are very friendly and courteous. This visit was no exception. It is a place I can send my wife to drop off a vehicle for service and not have to worry about them pressuring her to do additional procedures.I give them high mark in every catagory.

rdhgirl

Dec 7, 2015

My car was serviced the same day as when I called. Brian (last name?) was very helpul and friendly. The service people even changed an inside bulb that I forgot to mention. Brian said it would take an hour and he was right.

RICHARD.FELDMAN777

Dec 7, 2015

Needed to take my car in for an airbag recall. Everything went perfectly, and they did an inspection to boot! Highly recommended, I appreciate the help, thank you!!

SCEMRB

Dec 7, 2015

My repair was quick, efficient, and well-done. Everyone is very professional and knows what they are doing. My wait time was very reasonable and the price was less than originally quoted.

Rachel.Hays

Dec 4, 2015

I had an incredible experience at Honda Service this past week. They set up an Service appt. within 15 minutes of calling in, for that day. I was very impressed, being on short notice. I went in for my routine oil change visit. Kent Hager greeted me immediately once I pulled in the bay. He made sure I knew everything that would go on during my visit and also took time during the service appt. to show me a visual of my transmission fluid - stating pros and cons of what the mechanics saw. He always goes above and beyond to provide great service when I am there - I make sure and always ask if he is there. I am very happy I bought my Honda Accord Sport from this dealership. I haven't had any issues yet!

CARLA.MITAN

Dec 3, 2015

great service--quick. Treated me like I was the most important person there! He explained what was done and when I need to come back.

JLSCHMITZ15

Dec 2, 2015

Took vehicle in for routine maintenance. Service department took vehicle in promptly and completed work in a timely manner. When work was completed the service writer took me to my vehicle and made sure everything met my expect ions.

SSPOTTER

Dec 2, 2015

We bought our pilot in Kansas in 2000. We have always brought it to this dealer for the last five. The majority of the time we have dealt with Kent. We have never had any service without the friendliness of the service sept. We will always make the one hour drive to Jeff city.

STOORMI13

Dec 2, 2015

The Customer Service guys are the best. Helpful, friendly and actually listen to your concerns. The best customer service center I have ever dealt with and the only one I intend to deal with in the future.

jehal

Dec 1, 2015

Issue identified and resolved timely. Took a late scheduled midday appointment before a holiday weekend. Part came in timely. Work was done professionally. I have nothing else to say

SORENJAL

Dec 1, 2015

Upon arriving for an unscheduled vehicle service, the service advisor advised that it would be at least and hour and a half before my vehicle would be ready. I waited in the customer waiting area browsing the new 2016 Accord literature and was pleasantly surprised in an hour that the service was complete. On top of that, he informed me there would be no service charge!! A wonderful day and Jefferson City Honda is tops in my book of automobile sales and service centers. They will get all of my business even though I live in Southwest Arkansas!!!

BEVERLY0

Nov 30, 2015

The service writer was very friendly and helpful. A nice addition is to pull directly in to warm, dry area to drop off for service.

DRYERB

Nov 29, 2015

Kent in service has been very helpful to us in the past and our last service visit was no different. We would recommend him to anyone needing service.

KANDEDAVIS

Nov 28, 2015

We have always had positive experiences at the service center. We were getting safety recall work done on our 2014 Honda Civic. Kent is always very helpful.

DONNA MARIA

Nov 26, 2015

I had to get my oil changed and tires rotated. I made an appointment and upon arriving, my vehicle was immediately taken in for service. I waited in the customer lounge (as I requested) until it was finished--which was just under an hour. They were very polite in every area. Someone even asked me while I was in the lounge if I wanted some coffee or bottled water. Nice place to get my vehicle serviced! Thank you for your courtesy and friendliness!!!

MOHAMMED.S.SIDDIQUI

Nov 26, 2015

Service was good. Went for an oil change. Price was a little high as columbia honda was offering $24.95 for an oil change. But service was good.

NDFICOOP

Nov 26, 2015

Very impressed with the service from drop off to pick up. I was met immediately after pulling into the dealership and completed the service request process quickly. I was notified by phone when the service on my vehicle was completed.. I was walked to my car after the service and all questions were answered. Very impressed.

BIZERN0

Nov 25, 2015

The staff was very easy to talk with and no high pressure was made at anytime to make a deal which was refreshing. The Jordan Vernon who was the sales person who explained the features of the vehicle initially was very informative and his knowledge of vehicle was very good. He was very patience as he explained several vehicles to me.

clayton1122

Nov 25, 2015

Bryan took very good care of me and got the job done promptly. Thanks. He took care of my problem personally even though it was a busy morning at the shop and was very cordial..

CUZZINCARL

Nov 25, 2015

Had a problem with heater on our 2012 CRV and we were told that it was a problem that they had seen before and it was corrected in about 1.5 hrs.

DRNAK2003

Nov 25, 2015

Broc was nice, courteous and clearly communicated. Little expensive parts but peace of mind. there was a good professional environment. Recently being charged a $3 misc. charges with every service. what is that.

FORCKS

Nov 25, 2015

The problem with my Odyssey was extremely difficult to diagnose yet the service manager was persistent in pursing the matter and keeping me informed. He went beyond the call of duty during this month long process getting Honda corporate involved and working toward a solution. In the end of what could have been a nightmare I feel like I was working with a person who understood my situation, was looking out for my needs and genuinely cared. I left feeling like I had been fairly treated. I have had many unsatisfactory experiences in my lifetime dealing with service departments at dealerships and I must say this experience has went a long way in restoring my confidence.

hatnicehonda

Nov 25, 2015

Got me right in for my scheduled time, no wait. They were done very quickly. Took time to go over everything done on the car.

MIZKCC81

Nov 25, 2015

I made a appointment earlier in the week. When I arrived they were ready to take my car in for service and I was back on the road within 30 minutes. That is awesome!

SAGH65052

Nov 23, 2015

Did not have any waiting time to check in. Staff was courteous and informative regarding the maintenance required. The wait time for the service was was expected.

MattFromTheLake

Nov 22, 2015

The service department was friendly and helpful and went out of their way to make sure that I had a great experience while our van was being repaired. We were treated well and the service was done with very thorough care. The communication was great and every thing was done in a very quick time period. I would recommend both the sales and service department as we have had great experiences with both. Thanks to Brian Towne also as he was our contact for the service and provided excellent service.

MattFromTheLake

Nov 22, 2015

The service department was friendly and helpful and went out of their way to make sure that I had a great experience while our van was being repaired. We were treated well and the service was done with very thorough care. The communication was great and every thing was done in a very quick time period. I would recommend both the sales and service department as we have had great experiences with both. Thanks to Brian Towne also as he was our contact for the service and provided excellent service.

KEMNACARL

Nov 21, 2015

I received a recall notice in the mail. I went in to talk with the service department and they set me up with a time to get this taken care of that fit my schedule. I also asked them to service the car at the same time. Kent suggested that I buy a new front tire because it was showing wear. I asked them how soon I needed this done. He said before the first snow, so I decided to wait. They rotated my front tires to the back to give me more time to wait to get the new tire. Kent was very caring and accommodating without being pushy. Thank you.

CKMC91

Nov 20, 2015

Got in earlier than our appointment time and took less time than we were told also everyone was very helpful and very friendly. thank you

DWIGHTRLINHARDT

Nov 20, 2015

Service was prompt and very good. Sales manager was very helpful. I was treated with respect and given helpful information on my ridgeline. I have a good idea of what service will be needed next time.

kttsbailey

Nov 19, 2015

Great Customer Service. The people there are very good with the customers and go out of their way to help make things right. Very knowledgeable associates.

LOCK3576

Nov 18, 2015

Good quick thorough service. Short wait time. Had to adjust all controls after visit low tire pressure lights back to automatic. service man needs to make note of customers selection of controls before service.

klher

Nov 17, 2015

process was quick and easy. Price was fair. Staff was nice. Large selection of vehicles. Cars were clean. Paperwork was in order. Salesmen were patient.

NINI61948

Nov 17, 2015

With no appointment for my dead battery, problem was solved with replacement battery and accommodated my request for oil change within 90 minute quote given.

Ted K

Nov 17, 2015

The experience was just what I would expect and want . The service writer was very easy to talk to and knowledgeable. The store is clean and friendly. The only complaint is the background music in the store was a little loud for my taste

GODSBEBE14

Nov 16, 2015

They were very helpful every step of the way no matter how many times I called .. Thank you! Would definitely recommend to anyone needing car service

KEMPM0

Nov 16, 2015

I bought my 2012 Honda CR-V from this dealership in the summer of 2015. They were good enough to put brand new tires on it without charging us extra for them. We purchased the service plan, and I just went in for my first oil change. They also took care of a battery issue that was involved in a recall. The service tech that I dealt with was courteous, and the service was done in a timely manner. When I went to get in my car, he removed a plastic liner that he'd placed in the seat to protect it from potentially dirty mechanic wear. I was very impressed with them, and would highly recommend their service.

MOON972

Nov 16, 2015

They got me right in, and took care of the job, and got me right back out the door in a timely and courteous fashion.

VBAH0

Nov 16, 2015

I did not have an appointment but my car was serviced within the stated time. he service Department has always been easy to work with.

CPALMERGO

Nov 15, 2015

I have not had good experiences with the Honda dealership in Columbia, MO and when I received the recall notice for our 2002 Odyssey, I decided to give the Jeff City location a try. They were very courteous. After the repair work was done, the service advisor talked to me about our SRS light that was on. We knew the SRS module had to be replaced but no one has ever told us that one of our seatbelts was coding as bad too. The service advisor informed me that the seatbelt was under warranty and they had it on order and he would contact me when it came in. We know that we have to replace the SRS computer and Honda of Jefferson City will be the ones to do that when we are ready.

ABTOALSON

Nov 13, 2015

I strongly recommend Jeff City Honda for your Honda service needs. From the minute I walked in, Kent was super nice and answered all my questions. There were no unpleasant surprises when I went to pick up my car. It was fixed right the first time and on time.

CONNIEJEAN54

Nov 12, 2015

Everyone was very nice and helpful. No problem at all. It was a very easy experience. Appreciate the very positive atmosphere of the maintenance crew!!

LYFRANKLIN

Nov 12, 2015

As of now, I am satisfied with the service, but was charged 61$ for an oil change and wash. The wash was terrible! and had I had to wait an extra hour for it to get washed. Don't feel like my wash was worth the extra time. Was going to have them rewash, but had already spent my entire morning waiting!

kathyb0112

Nov 11, 2015

Honda of Jefferson City has done all of the service on my Honda Fit since I bought it from them in 2013. They are always helpful and professional.

MOINS

Nov 11, 2015

Reception was efficient and vehicle service was completed ahead of schedule. Appreciated the phone call even though I scheduled the time to pick up the vehicle.

N2VB

Nov 11, 2015

Quick and friendly service. No other work needed than what I brought the vechicle in for per receiving notification of a possible recall for the EPS steering sensor.

Angel

Nov 9, 2015

This Honda dealership was very good. The staff is friendly and courteous. I would definitely recommend other shoppers to this location. My very friendly and knowledgable sales representative was Josh Ecton.

GChinn

Nov 9, 2015

I would definitely recommend Honda of Jefferson City. They got me in and out in a timely manner, and we're very professional. We will be coming back for all of our future service needs.

mjs0

Nov 9, 2015

The service was excellent. The recall was not Honda's fault, and they made sure the service was performed with as little inconvenience as possible.

ody11

Nov 9, 2015

I have brought my Honda vehicles to this service department for almost 10 years. The always do a great job. If I have any complaints they do their best to make it right.

party7up

Nov 7, 2015

Bought a new accord 2015 nice leather seats moon roof good experience I like Chad. no pressures if u have good credit u can get the car u like or want.

JOANNLOOTEN

Nov 6, 2015

Kent Hager is amazing I always work with him when I bring my car in for repairs. I wouldn't trust my Chrysler with anyone else.

AEH219

Nov 5, 2015

I had heard great things of this dealership before and I was happy to find out that they were just as great as I heard they were. Nathan Hays was so helpful in finding me the right car for me before I even stepped foot in the dealership. I finalized the paperwork and purchase with Matt Tellman and he was also very helpful and thorough. I would absolutely recommend this dealership to friends and family and will also return myself when the time comes.

MEW5656

Nov 4, 2015

I know I can bring my Ridgeline in and will receive prompt and thorough service from friendly, professional staff. They remind me when it's time to do some of the minor maintenance they know I do myself.

MYWOOD14

Nov 4, 2015

The service was great and the employees were very courteous. They take time to answer questions and service my car. Thanks you for the free service.

Barb

Nov 3, 2015

I went in to have the oil changed and to see if the tires needed to be rotated. They showed me the air filter which was in really bad condition so I agreed that it needed to be changed. But the tires were fine and they were more concerned with a good job than up selling to get me to spend more money. The work was done quickly and efficiently by friendly staff.

diann.bauer

Nov 3, 2015

THE SALESPERSON AND STAFF WERE GREAT TO WORK WITH AND I WAS HAPPY WITH THE PURCHACE OF MY NEW HONDA CR-V. I FELT COMFORTABLE WITH THE OWNER AND STAFF AND WOULD RECOMMEND THIS DEALERSHIP TO OTHERS.

HOSKINSTROY

Nov 3, 2015

2012 CRV had a shudder feel when accelerating in low rpm range. Issue was resolved by a software update. It was also covered by warranty.

JAEGAR.SCHLUMPBERGER

Nov 3, 2015

Walked me through all the steps that would be taken to do the repairs needed. Prices were cheap on the parts and they finished much faster than what they estimated. Was very happy with the service overall and look forward to coming back in the future.

NNPAU

Nov 3, 2015

The people that I dealt with were very friendly and informative. I felt comfortable talking to them and got a clear explanation of the service to be done.

carla.luebbert

Nov 2, 2015

Called and got a appointment scheduled, the got me in when the time was scheduled and out in a couple of hours. They did offer the shuttle for if I needed to go anywhere and they did state that it would be a couple of hours.

JH

Oct 30, 2015

Extremely quick service and a pleasure to do business with. Will continue to have service work performed here. I appreciate being able to get in and get out!

Jay

Oct 29, 2015

My salesman Dustin Creed was a pleasure to work with. My overall experience was excellent. The sales manager Nathan Hays was very helpful working with me.

katejjs

Oct 29, 2015

My salesman Dustin Creed was a pleasure to work with. My overall experience was excellent. The sales manager Nathan Hays was very helpful working with me.

mcormk

Oct 29, 2015

My salesman Josh Exton was a pleasure to work with. My overall experience was excellent. The financial person was very helpful and explained our warranty plans very throughly.

randyshirk90

Oct 29, 2015

Me and my wife had a great experience in buying our new Honda Odyssey, The sales team stayed after hours to make the sale! Just like any other dealer they are high pressure! But they did a great job in earning our business! Thanks

LRTSBT1212

Oct 28, 2015

I am always treated with respect and everyone is very friendly. My car is always finished in a timely manner. Wouldn't go anywhere else.

SSTROTHER09

Oct 28, 2015

Service technicians were prompt, explained everything thoroughly, service completed in timely manner. Oil change, complete inspection and recall performed. Answered all my questions. Could not have received any better service anywhere else.

Thomas L. Mccormack

Oct 27, 2015

I was very pleased with my purchase of the new Honda Accord. My sales man Josh Ecton was excellant in dealing with me on my purchase. My overall experience was fantastic.

geoacsw

Oct 27, 2015

The sales people bent over backwards to please us. They were very courteous and honest. The sales people took care of the paper work in a timely manner.

JLYNNEALEXANDER

Oct 27, 2015

Brian was very kind and easy to work with. Empathetic about the safety concerns of timely completing the repair. Kept me informed if when the part was available. Accommodated my schedule to compete the work.

JOE.MOODY

Oct 27, 2015

Brock was very responsive in servicing my break repair. After the initial repair, there was some break noise and when i returned my Pilot, the problem was addressed promptly and at no added cost.

rjj

Oct 27, 2015

I find the service department very efficient as well as courteous. I usually have used the transport service but waited in the dealership. My car was completed in no time at all.

TARA.KLOEPPEL

Oct 27, 2015

When I arrived in the morning, Brock was quick to check my car in. The courtesy driver got me to work in a timely manner. Brock was very friendly and everything in my car was in the same shape as when I left it there. It's nice to be able to leave your first brand-new vehicle at a company and know it is in trustworthy hands.

LTCRAG

Oct 26, 2015

Very professional, quick service, and responses. I was kept in the loop as to how long before my car was completed. I would highly recommend their service to anyone.

carolyn.blatz

Oct 26, 2015

The entire service staff is easy to work with. They always do an excellent job. Always listen to any concerns about your vehicle and answer all your questions.

cbpav

Oct 26, 2015

We have always had good service for the most part. The service agent on this visit was very friendly and attentive, answering questions and any concerns that I had on this visit timely and concisely. The car was returned as clean as delivered and runs well.

GEISERLTC

Oct 26, 2015

Very professional, quick service, and responses. I was kept in the loop as to how long before my car was completed. I would highly recommend their service to anyone.

KOCHIS

Oct 26, 2015

Good customer service but, unfortunately, the car is running worst than when I brought it in, I will be returning to see if they make good..

JOHNGOEDDE

Oct 25, 2015

Agent Very helpful, and friendly, and assisted with issues, and kept me informed of status of repairs and when car was finished and ready to be picked up.

rustyp1

Oct 24, 2015

Sales person did a excellent job with this deal. As for Asst. Manager though I felt talked down to when declining VIP deal the first time and also had some confusion on when he assumed we were picking up the vehicle.

AHS.SAMSON

Oct 23, 2015

Very courteous service. The young man who serviced my car personally walked me to my car when finished and removed the plastic cover on my seat and headrest. Very impressed.

rick.king

Oct 23, 2015

I was very happy with my recent visit to your service center. The service man took extra care to answer my questions and give me estimates on future services I will be requiring. I was very happy with the service and friendliness of everyone.

BECKYJO_82

Oct 22, 2015

I had great customer service. They checked everything over very well and explained everything. They gave suggestions of things that may need to be checked in the near future.

GAIL.QUIGLEY

Oct 21, 2015

Great! Friendly and helpful! They walked me to the car and explained that they like to do the oil change every 5000 miles. I can bring it in then if it is before the service light comes on.

OURHOUSETREASURES

Oct 21, 2015

Great appearance of garage and workers. Work was fast and efficient and explained in detail.Very friendly. Cost was better than anticipated. Bring back the Element!

SFCRV

Oct 21, 2015

I loved my experience working with Honda of Jefferson City! I love my new car! Matt Tellman was informative, supportive, and helpful throughout the entire process. I highly recommend Honda of Jefferson City!

candicemfrates

Oct 20, 2015

Excellent service and quality work! Great experience!! They were friendly, professional and honest!! I feel at ease taking my car there to get work done and know they won't do unnecessary work.

JERROD0

Oct 20, 2015

great service department that is always easy to work with and prompt with my service. I would recommend them to anyone in the market for auto service.

JOEDUBBERT

Oct 20, 2015

We've been looking at trading for several months, went down to Jeff to see what they had and bought a car! Sales did a great job and gave us what I thought was a fair trade.

mrsm0223

Oct 20, 2015

I called ahead of time and left a message for Brian regarding my vehicle and my son's. Not only did Brian set me an appointment, he kept me informed throughout the entire process for both of our vehicles. Brian does his best to meet time constraints and customer demand!!I would highly recommend him!!

SKGILPIN

Oct 20, 2015

I have been receiving Service with JC Honda for over a year now. They are always friendly, well informed, and willing to help in any way possible. I would definitely recommend their services to friends, family, and any others.

CFRENN

Oct 19, 2015

Service as requested. Totally satisfied with results. Will return to for future service. Local dealer, accurate analysis. Problem resolved. This is all i can say about the issue that was addressed. Thanks

Happy Civic Owner

Oct 19, 2015

One of the main reasons I purchased a Honda was due to my previous experiences with the Jefferson City Service Department. I have recommended the local Honda Dealership to my friends.

OdysseyDriver

Oct 19, 2015

The latch on my automatic door wouldn't release. Dropped off in the morning had it back by the afternoon. Courtesy van was clean and convenient. Kent was friendly and easy to work with.

Sunshine

Oct 19, 2015

My recent service visit was a scheduled maintenance visit, and it was a typical service visit in that I was thoroughly apprised of what took place and what should be considered in the future. All questions were answered. Any concerns or additional requests I had were taken care of. Kent Hager was both personable and professional. Thanks!

Satisfied from Owensville

Oct 18, 2015

I was there for an oil change and multi point inspection. We were in and out in a timely manner. Brian was very thorough in going over our statement and answered all questions I had. The service bay was very clean.

CHRISTA_023

Oct 16, 2015

Took my car in for recalled ignition switch, drove 2hrs, sat 2hrs to be told they didn't have the part and come back the next day. After wasting my gas and time, I went back the next day and while they had my vehicle they broke or disconnected my door handle somehow cause it wasn't able to be opened anymore from the outside at that point. I called to try to have it fixed since it happened in their care and they are telling me that even though it happened in their care, they are not responsible and will not fix it... I feel that I was not treated fairly and will never recommend this place to anyone ever!!!!

debbie_crowson

Oct 16, 2015

I was very pleased by the timely and efficient work done by your dealership. I was seen at the appointed time and was done within thirty minutes.

iceberg

Oct 16, 2015

Sales staff was very knowledgeable and patient with the purchase. This narrative takes to much time and time that I don't have. Have a good day.

JCFLYMAN

Oct 16, 2015

You service is equal too, if not better than your sister Nissan dealership. I have both Honda and Nissan vehicles. Also it would be nice to meet some of the Management or New Owners. I did get to meet on of the Corwins.

AMANDA.MUENKS

Oct 15, 2015

I took our van in for a recall. Not only did they fix the recall problem, they saw that my serpentine belt was starting to fray and were able to fix it during the same appointment. Had they not found and fixed it I would have been sitting on the side of the road very soon!!! Thanks for all of your help!!!

dena.callahan

Oct 15, 2015

I would recommend this dealership to all my friends! They were very kind and fixed all my issues in a timely manner. Something to appreciate.

jla4768

Oct 15, 2015

This was my first experience with this new ownership. The work was to complete 2 recall needs.The service technician was very polite, friendly and helpful. I appreciated not being pressured to have other work done. Overall the atmosphere was more pleasant than with previous ownerships at this facility.

kissinger

Oct 15, 2015

Kent & his crew are always ailing & friendly. Kent is quick to get a ride back to work for me and always calls to explain any work that needs to be done and the urgency of the work.I love that your prices have been lowered since Corwin is no longer there. I wouldn't recommended Corwin to anyone. But I WILL DEFINITELY recommend Jefferson City Auto to my friends.

nananan47

Oct 15, 2015

Always a pleasant experience. Kent takes good care of me and takes his job very seriously. Rotated tires and no problems at all. Good team!

WILSONKIRT

Oct 15, 2015

No pressure and no delays. Took a test drive - had our trade in evaluated. Went inside they made a bid- we made an offer- agreed on price & purchased vehicle. Very friendly and easy people to work with. Very satisfied

AESY316

Oct 14, 2015

The serviceman who has helped me in the past, and on this occasion, Kent Hager, has been great. I feel like I can ask him any questions, and he gives me complete answers, and in a manner which leaves me feeling that this Honda business is very well run, due to employees like him..

jblonde

Oct 14, 2015

I had a great experience at the Honda service department! I chose to wait for my vehicle during the service and the team serviced my vehicle quickly. Kent ensured my questions were answered and pledged his desire of high customer satisfaction. It is nice to be treated like a valued customer!

NADAMS72

Oct 14, 2015

Kent Hager is so awesome - I have never received such great customer service and help from a car dealership!Thanks Kent for all you do for me and I am sure others. I actually have a coworker here at the lake that says the same about Kent... he is a champion for Honda across the board.:)Thanks again Kent - Natalie Adams

paul_kelly_45

Oct 14, 2015

I received the service I expected. Service was friendly, timely, and reasonably priced. Employees wee knowledgeable and courteous. Waiting area was nice. Good overall exerpience.

ROBINYJOHNSON

Oct 14, 2015

Thank you Corwin Honda for providing excellent service when it was convenient for me. I live closer to another Honda dealer but always drive the extra miles to bring my car to you. I like being able to set an appointment that meets my schedule and you provide the service I need when I get there, not hours later. Thank you Corwin Honda and your service manager, Kent, and the technicians that provide the excellent repairs!!!

WANDA.MEHRHOFF

Oct 14, 2015