Used Cars for Sale at Honda & Subaru of Santa Fe in Santa Fe, NM

Maria

Nov 20, 2016

The service dept got me scheduled quickly to address a part recall, took my vehicle on time and finished ahead of expectation. Staff was polite and informative.

William

Nov 20, 2016

My 10 rating is for sales, especially Victor. I have in fact referred friends to him. As regards service, what is provided is reasonable, but not enough for me to make a 1-hour drive for regular service, which I would rather do in my home town, for 3rd party prices instead of dealer prices. So a 7 or 8 for service. The new facility at the far south end of town is even less convenient. For example, it would be hard to walk over to a restaurant for lunch while I was waiting.

Brian

Nov 19, 2016

Prompt and professional. I was in by 7:30 am and out before 9 am. Thank you for the prompt and professional service.

Carl

Nov 19, 2016

Joey, Melanie and Laurie made the difference for me to purchase from Premier Subaru again when I had had a less than happy experience the previous purchase. These people worked diligently to reassure me that working with Premier Subaru could be a great experience; they are the reason I will recommend Premier - and to talk to them!

Carol

Nov 19, 2016

Pleasant and professional from beginning to end!The girl at the counter was pleasant and polite. The service took a reasonable time and satisfactory.

Tiffany

Nov 19, 2016

The team I worked with made my first experience such a pleasant one. Everyone listened to my questions and concerns and I never felt as though I was being taken advantage of.

Vickie

Nov 19, 2016

making the appointment was a quick process, parts were ordered immediately and an appointment was made in a very timely manner.

Alain

Nov 18, 2016

This was the easiest car purchase ever! Very good and efficient staff that responded to my every need. This is my 10th Subaru from this dealership and these guys have always taken great care of me!

Donald

Nov 18, 2016

Service representative explained the service to be performed and answered all of my questions so that I had no surprises when my car was finished.

Douglas

Nov 18, 2016

I called for an appoint to have the airbag recall replaced and they could get me in the next day, fantastic! They told me it would take about 2 hours to replace, so I took a test ride in the new Honda Ridgeline, what a fine truck!!! I then sat in the waiting room, thinking I had an hour and one half to wait. However, in 15 minutes they called me up and said the truck was complete, wonderful!! The young man at the front desk was very polite, professional and had a great sense of customer service as well as a sense of humor.

James

Nov 18, 2016

Very fast quality service. Very friendly and knowledgable staff. Comfortable waiting areas. Overall a great experience. Will recommend to friends and family for their future purchases.

Kirsi

Nov 18, 2016

All the people that I dealt with were very human and real as well as courteous and, as far as I can feel, knowledgeable.

Sharon

Nov 18, 2016

Service department upfront w/answering questions and explaining the repairs needed. Most helpful staff - all repair info clear and understandable

Susan

Nov 18, 2016

Rick Gentry and Laurie Lewis were both friendly, knowledgeable, excellent service & no surprises. We drove from Durango, Colorado to purchase our car and it was definitely worth it. Thanks for all your help!

Sylvia

Nov 18, 2016

The new facility is very nice and the service advisers are extremely friendly. The waiting area is very accommodating. I would suggest the customer should be advised if the service will take longer than promised.

Bill

Nov 17, 2016

This time,as opposed to my previous visit, I feel more confident that the problem I've been having with my vehicle has been addressed more thoroughly.

Elaine

Nov 17, 2016

Everything. Waiting room clean, good coffee. Work done in a timely manner. Appreciate follow-up call. All staff very attentive and professional.

Christine

Nov 16, 2016

Polite, straight forward, on time. I'm pleased with the quality of the service and explanations. The new facility is comfortable and spacious.

David

Nov 16, 2016

Our salesman Bobby was totally fantastic, great price. Very pleasant purchasing process. Highly recommend this dealership. All the folks we dealt with were fantastic. As good at it gets when purchasing a new vehicle.

Katherine

Nov 16, 2016

That the guy assisted me right away. Even though I didnt have an appointment. I had an emergency. Got me out of there within the hour. Thank you, thank you, thank you.

Morgan

Nov 16, 2016

Helpful staff.PS - I'm doing this on my time as a favor to you so don't tell me how many words I have to write.

Gloria

Nov 15, 2016

Friendly service, a little slow for an oil change took two and a half hours. The service was great as well as the facilities

John

Nov 15, 2016

Alan Belt, sales consultant, was great. Very informative and quick to find answers. No hassle on price.Also beautiful facility. Did not realize you had moved from the old automall. Very nice.

Cristi

Nov 14, 2016

Great people! From appointments, reminders, check in, technicians and sales, all fun and professional! Very nice new facilities. Good flow and communication between departments. Thank you all!

Kevin

Nov 14, 2016

Sean Morningstar and David Robert were very professional and made the sales experience very pleasant. From entering the dealership, through the financing process, the whole experience was very pleasant.

Richard

Nov 14, 2016

Nice clean and large lounge to wait in for the car serviced.When the service was complete it was a seamless transaction.

Sally

Nov 14, 2016

Treated as usual like a VIP whenever I visit the premises to ask for help or for servicing my Subaru Legacy.

Antonio

Nov 13, 2016

No pressure sales, friendly service, clean facilities, felt like family. Sean Morningstar is the best. Love my new Subaru! I highly recommend Subaru of Sant Fe.

Ashley

Nov 13, 2016

I enjoy the Honesty of the staff that worked with me. They made sure I understood at all times. I always purchase my vehicles with Jim garcia. He is amazing, honest and so funny (which helps with the time going by faster). He always explains things to me until I clearly understand, which I appreciate so much. David in the Business center helped me to finalize my paper work. He was funny, honest and made me feel confident about my purchase. This team is incredible.

Joy

Nov 13, 2016

We live an hour away from the dealership, so can only bring it in for service on Saturday. Even though we didn't wait for the car, it was done in a little over an hour. Thanks!

Connie

Nov 12, 2016

Our appt. was for a recall, but we were asked if they could do anything else for us. When we did express a concern they really listened and helped. Also, a shuttle was offered.

Dorothy

Nov 12, 2016

Online scheduling is very convenient and I appreciate the email reminders. Online scheduling is very convenient and I appreciate the email reminders.

Florence

Nov 12, 2016

They were all very friendly, were very thorough in service my car and explained everything . Outstanding service. The employees go out of their way to answer your questions and the facilities are outstanding.

Jamie

Nov 12, 2016

Sales staff that I dealt with was freindly, professional and courteous. No pressure to buy, but was very helpful in my decision making process. Sales approach was very chill.

Ken

Nov 12, 2016

Your service person assigned to me. Awesome employee. Would definitely come back because of him. Courteous, knowledgeable and very comfortable surroundings. Great coffee.

Pamela

Nov 12, 2016

Everyone is always exceptionally friendly and professional. The new facility on Cerrilos Rd is wonderful. I don't think I should have to write feedback that contains 20 words. It almost prevented me from completing the survey.

Sean

Nov 12, 2016

my sales person was truly exceptional.. well knowledgeable. He took time to explain the vehicle to me and told me that I could back at any time to have a further explanation of features if I needed too. He was not only concerned about my experience but also with my satisfaction with the vehicle down the road

David

Nov 11, 2016

Very personal and helpful. Went out of their way to get me the car I was looking for. Kept me in the loop at all times.

Pablo

Nov 11, 2016

The appointment time was honored. The facility was nice. Coffee was provided. A Shuttle service was available if wanted. Repairs were done satisfactorily.

John

Nov 10, 2016

Pleasant waiting area; friendly and informative service advisor. I was happy to get routine service and airbag recall done in the same visit.

Joseph

Nov 10, 2016

This Subaru dealership had the smarts to create two waiting rooms for its clients. One has no bothersome and interfering tv. It is calm and quiet and a nice move by the dealership.

Robert

Nov 10, 2016

I experienced courtesy, timeliness and quality work. The facilities are clean, comfortable & inviting. The location is accessible amd comvenient for me,

Ward

Nov 10, 2016

Shuttle Service and Ivan in the service department was very nice and professional. He explained everything in detail and kept me up to date.

Annette

Nov 9, 2016

Complete experience including a car wash. We were satisfied with todays experiennce. Our wait was reasonable ( 1 and a half hours)

Barbara

Nov 9, 2016

My service sales representative, Mike Morris, explained to me in detail what my car needed. He was not pushy in his advise. Since I am in sales, I appreciated that, and therefore, went along with his recommendations.

Diane

Nov 9, 2016

Thorough. Service completed in a timely manner. Good explaination of what was done, and washed my car like the good old days!

Grace

Nov 9, 2016

My phone call was answered to schedule the appointment and was also answered when I called checking for a status. Reps were helpful and courteous.

Mark

Nov 9, 2016

Our sales rep (Chris Craver) was knowledgeable, helpful, and a pleasure to work with. We made an initial visit for information and test drive, a second visit to formalize a deal, and the final visit to take delivery of our 2017 Subaru Forester. Chris was ready and willing to help at all visits. We also need some information by phone after the deal was in place, and Chris returned our call promptly. Overall, this was an excellent and pleasurable experience.

Ann

Nov 8, 2016

professional, easy to work with,they are always attentive to my concerns, they share their concerns with me and so we work together.

Ashley

Nov 8, 2016

I took my car in for a routine check up and oil change. The staff that greeted me were courteous and my car was serviced quickly and efficiently.

Brad

Nov 8, 2016

The Service Managers were very attentive and followed my instructions. The oil change was successful, and there was no charge, since one more was left on our 2-year service contract.

David

Nov 8, 2016

Love the new, bigger facility. More service writers available. Faster checkout. New location easier to access off of main road.

Mike

Nov 8, 2016

Stephanie Beguin, with her splendid personality, was an outstanding sales consultant. She spent a significant amount of time with me and answered all of my questions. I felt good about my purchase.

Robin

Nov 8, 2016

The Subaru staff were very professional and informative. Facilities were clean and comfortable under the waiting period for my car to be serviced.

Christine

Nov 7, 2016

being able to bring my dog in the waiting area is the best part of using Santa Fe Subaru/ honda

Douglas

Nov 7, 2016

The staff were very courteous. I needed a loaner for an emergency that occurred while I was at the dealership. The staff were quick to help me out. Things were able to work out.Also, I enjoyed the morning donuts.

Roman

Nov 7, 2016

Devon was a pleasure and very attentive.Appreciated the speed of finance. (Neither of us can recall her name although she was in the Subaru building.)

Audrey

Nov 6, 2016

Staff very prompt regarding status of vehicle. Professional, very friendly, courteous staff. Shuttle services and driver were exceptional. Enjoyed my visit and will return.

Greg

Nov 6, 2016

Everyone in all departments friendly helpful and welcoming. Spotless showroom, offices and service area. Easy access and lots of parking, sales process was low-pressure and very accommodating. Very positive experience. Also excellent, easy to navigate web site.

John

Nov 6, 2016

Service personnel listened to my questions/concerns and addressed each professionally. They are very knowledgeable about my vehicle. Service area and waiting areas were spotless.

Paul

Nov 6, 2016

As always, the staff and specialists were helpful and extremely pleasant. Special people at a special dealership in Santa Fe.

Tylene

Nov 6, 2016

Customer service in parts and service department was excellent! Being greeted at the door by Frankie gave a warm family feeling when entering the dealership. Top knoch!

Jean

Nov 5, 2016

Very friendly personel. Honest, explaining the pros and cons of various options, and not pushing for optional services. Could not ask for more.

Jessica

Nov 5, 2016

We were able to browse the lot before being approached which we appreciated. Sean, our salesman, was not pushy in any way and answered questions to the best he could. IN addition, he was able to negotiate a fair price to us in a timely manner. The finance lady, Linnie, was great and very knowledgeable! I honestly cannot remeber the last gentleman who helped us with the ins and outs of the car, but he was very nice and gracious as well.

Kent

Nov 5, 2016

Very Pleasant customer service in a beautiful new facility. However, the vehicle mileage on my invoice was incorrect And customer rewards were neither mentioned nor applied to the final bill.

Kirsi

Nov 5, 2016

The staff was friendly and answered all my questions. I did not know the service was 3 hours this time but a shuttle is available which I took advantage of.

Marina

Nov 5, 2016

Folks shared useful information with me. People at the customer service desk were courteous and those in the maintenance area were very knowledgeable.

Annette

Nov 4, 2016

Victor Funtanilla was wonderful to work with in buying our new Subaru Outback. We would buy another car from Victor.

Bonnie

Nov 4, 2016

Everyone especially Casey were very delightful to deal with. Made buying a car fun! I would highly recommend Honda of Santa Fe!

Paul

Nov 4, 2016

The service was not complicated: routine 6,000 mile check. They got started when they said they would and finished when they said they would. The waiting area was clean and quiet and the chairs were comfortable. The tech explained what had been done and patiently answered my few questions. What's not to like?

Portia

Nov 4, 2016

Our sales consultant, Bobby Beguin-Sanders, was just terrific! We really liked his manner and his way of communicating with us, and that probably kept us at the dealership longer than we might have stayed otherwise. He demonstrated patience and good humor throughout the process. Bobby was a big factor in convincing us to buy a new vehicle at Subaru of Santa Fe.

Alfonso

Nov 3, 2016

Deliver on promises and/or expectations. This is why I keep coming back ! Have been using your sales & service for pat 11 years.

Bert

Nov 3, 2016

Consistent reliability in all you do. Love your new facility. Much better than the old (by far). 20 words minimum is a problem when you are outstanding.

Janet

Nov 3, 2016

Appointment time was kept and estimate of time needed for the job was accurate. Personable service and sales staff....nice, new facility.

Janon

Nov 3, 2016

The compassion and fairness I received from my service advisor, San Ramone and the new Subaru Manager, Ted, are the reasons I remain loyal to Subaru service from Arizona, Pennsylvania, and now New Mexico. And I would buy a new Baja today if they would offer.....

M

Nov 3, 2016

Trustworthy follow-up with the customer, excellent work and builds confidence in the dealership's willingness to please. The new facility is a pleasure to enter and I am sure it is a pleasure to work there as well.

Mary

Nov 3, 2016

The representative who checked me out was so helpful reviewing what had been done and answering my questions. I will be back for the next recommended service.

Carol

Nov 2, 2016

We were promptly greeted by a courteous salesperson, Kevin Morris. He helped us through the process allowing us to test drive two vehicles and then holding our choice until we returned from vacation. Also, Linnie (sp) was extremely helpful in guiding us through the financing process.

Katie

Nov 2, 2016

Fabulous! Great Help from Scott and AlanGot a great used Crosstrek.

Kimberly

Nov 1, 2016

Everyone was very nice and the services and amenities that were available were a welcome touch. I'd go back to them again in a heartbeat.

Patricia

Nov 1, 2016

Appreciate all servicing done on the Subaru. Receiving call as to status of work done.Truly do love my Subaru and will purchase another one in the future.

Sharon

Nov 1, 2016

Lindsey Sutton took what I wanted and started the search for my car. He communicated status and when he found one was willing to work with my schedule to pick it up. I was stuck in traffic in alb, Lindsey handed to baton to Jon and stayed late to walk me through the car functionality. Can't forget Laurie Lewis, it was late and she got me through finance in record time. The team I worked with was exceptional.

Terri

Nov 1, 2016

Friendly staff, Great customer service, Staff was very knowledgeable. I bought a service protection plan from this dealership because of their knowledge about Subaru cars and I didn't feel pushed into buying it.

Elaine

Oct 31, 2016

The service and lack of pressure. I so appreciate that Casey went the extra mile to get me the exact car and color I wanted. It was worth waiting for.

Jeffrey

Oct 31, 2016

we received excellent customer service. at both check in and check out the attendants took time to answer all our questions.

Marcella

Oct 31, 2016

courteous and thorough, the service staff found that my tires were wearing unevenly, got the problem addressed. The coupon I printed out helped me to get a new set of tires.

Rudy

Oct 31, 2016

It is always a pleasure working with Sean Morningstar. Have worked with him since we purchased our new 2006 Civic Si. All of the staff (service, parts, management) that I have spoken with at the dealership during our new car search over the past year has been tremendously helpful.

Carolyn

Oct 30, 2016

Having my car washed after the servicing. Appreciated the review of my car's condition with the customer service young woman.

Karen

Oct 30, 2016

Friendly, knowledgeable and accommodating staff. This is my first Subaru and I expect my experience of ownership to be a good one over many coming years.

Roxanne

Oct 30, 2016

Friendly staff and a nice new building. Large selection to choose from. Service was quick and the staff was very accommodating

Barbara

Oct 29, 2016

Courtesy of everyone with whom we met. Chris especially was helpful, patient and friendly. He exemplified the qualities of consideration and understanding.

Charles

Oct 29, 2016

I was very pleased with the service. They took me early, did two recall things for me and got me out on time. Friendly, focused, good job.

Elizabeth

Oct 29, 2016

Rick Gentry was a very accommodating salesperson. He assisted me in learning special features of the vehicle - a 2015 Subaru Touring.

Ernest

Oct 29, 2016

Great customer service! Service managers kept me advised of any issues. My service visit was efficient and thoroughly and professionally conducted.

Greg

Oct 29, 2016

Everyone was so helpful in making the process very smooth and the service was excellent. The facility is an easy location to find and a great selection of vehicles.

Karen

Oct 29, 2016

Prompt service, courteous and paying attention to details about the car. They noticed I didn't have the requisite number of miles for the level of service I was requesting and queried me about that.

Loraine

Oct 29, 2016

passenger airbag recall done within time promised. James Dominguez is a true asset to Honda. He's a true keeper. Facility too far out, though.

Marilyn

Oct 29, 2016

The young man who worked as liaison was knowledgeable, quiet, told me what the mechanic found and told me the price and asked if that was OK that they would do the repair.

Sonya

Oct 29, 2016

The service was Very quick and good service. The only issue was Honda said they would call when airbag was in. They did not. Everything with the service department was great

Susan

Oct 29, 2016

salesman A. Belt very informed and helpful, especially explaining the electronics. Getting through the sale was a breeze. Love my third Honda Pilot!

Aldrine

Oct 28, 2016

Even though i was a walk in costumer, I was assisted right away by the staff. I got my vehicle serviced in timely manner. And i am very satisfied. Every body is accomodating.

Christina

Oct 28, 2016

I was surprised by the speed of my last visit. Although one ongoing issue wasn't fully dealt with (my passenger side window started acting up again later that day), I am confident that it will be taken care of in the future. Recommendations are offered freely, and I believe that my car is being taken care of for a decent price.

Grace

Oct 28, 2016

Everyone is courteous and the entire facility is remarkably clean including the restrooms. I appreciate the promptness with which my car is taken into its scheduled appointment, and the fact that the service manager tells me how long it will take and keeps his word.

Janna

Oct 28, 2016

Marcus is responsive, efficient and helpful. He cares about customer loyalty and goes the extra mile.David was amazing to fill out the financial paperwork with. His explanations and support really made a difference.

Darlene

Oct 27, 2016

It was easy and quick. Customer service is great. I made an appointment so that there was little wait time.

Doug

Oct 27, 2016

Your staff was friendly, professional and efficient. I am very satisfied with responses to my questions. I look forward to a long relationship with Subaru.

Lakshman

Oct 27, 2016

Courtesy, attention, taking the time to explain to the customer, quality of facility, and reasonable waiting time. Also easy appointment on short notice.

Bonnie

Oct 26, 2016

It's always a pleasant experience to work with Victor F. in sales. He is very knowledgeable and never "pushy". Good to meet Laurie, too.

Carina

Oct 26, 2016

The low pressure sales really made me feel comfortable. Scott was really kind and helpful. We were helped by many people also that were very friendly.

Daniel

Oct 26, 2016

Marcus was very professional and he responded to my requests for more information and clarification in a timely manner. He secured the car I wanted with all of the features I expected without delay.

Diann

Oct 26, 2016

Good coffee! friendly people. Work performed in time stated and you washed my car!! Yay! Nice new facility - easy to access

Jackie

Oct 26, 2016

The waiting area was comfortable and clean and had a decent internet connection. The staff was courteous and knowledgeable about my questions.

Roxanne

Oct 26, 2016

Got an appointment quickly. Waiting area is comfortable. But 45-minute wait for shuttle was a little long. Also waited another 20 minutes after getting the call that the car was ready.

Charles

Oct 23, 2016

Service was prompt . They have a nice new facility. Everything was fixed and explained clearly. I look forward to the next visit.

Justin

Oct 23, 2016

Cody was awesome to work with prior to the buying experience and than Eric stepped in and did a wonderful job as well. The finance gentlemen over in Honda was also really nice to work with.

Kristin

Oct 23, 2016

Jonathan Burns and Alan Belt both helped me purchase a 2016 Honda CRV. I looked at the 2016 model while having my 2007 CRV serviced the previous week. I inquired about trading in my old car and was given a very fair trade-in quote. My friend subsequently visited the dealership during the week to test-drive vehicles and give me his feedback. He, too, had a positive experience working with the sales department. I decided to purchase the vehicle my friend had test-driven. Alan helped me over the phone, and Jonathan assisted when I came to pick up the car and finalize the transaction. Both were both very friendly and helpful, and I did not feel pressured in any way. I can also add that the person with whom I worked in the finance department (Dave?) was terrific. It was an all-around positive experience, and I am thrilled with my new car!

Linda

Oct 23, 2016

I'm in and out without fuss...The people are wonderful to work withAnother friend is in e process of buying another Honda now...

Teressa

Oct 23, 2016

Friendly and knowledgeable personnel. Santa Fe is a fun place to visit. Now I can have my car serviced when I return.

Anne

Oct 22, 2016

Courteous treatment, car wash, and promise to honor my forgotten coupon for an oil change. I have been with them for 5 years and see no reason to go elsewhere.

Ben

Oct 22, 2016

the no hassel service, knowdlegable salesperson great facilities the piolt was clean, full of gas and it was a pleasant time.

Leslie

Oct 22, 2016

Pleasant waiting room-clean, quiet, sunny. Facility space in general very attractive. Also appreciated the quick service and courteous staff. Efficient operation.

Molly

Oct 22, 2016

Excellent custumer service! The staff was attentive to my needs and personal situation and accommodated me in a way that exceeded my expectation.

Robert

Oct 22, 2016

Every thing was taken care of with expertise and pleasant interactions. All of my questions were answered with accuracy and completeness.

Susan

Oct 22, 2016

They did what they said they would do. They were polite, and informatively helpful. I am happy in all ways about the service.

Guruka

Oct 21, 2016

Fast efficient. All questions answered honestly. Car I wanted waiting for me when I arrived. Salesman accommodated my schedule and came in on Sunday to allow me to pick up the vehicle when I wanted.

Sumner

Oct 21, 2016

I brought my car in for a recall repair.They are in a brand new facility the directions were excellent and the service efficient and businesslike, with a comfortable waiting area.

Donna

Oct 20, 2016

Easy to get an appointment, good service, job done within time given, friendly service personnel, nice waiting area with comfortable seating.

Shizandra

Oct 20, 2016

Wait time was shorter than I expected. Service employee courteous. The entire building is quite beautiful, the waiting area is comfortable, and the dealership location is very conveniently located right on Cerrillos Road with easy access from I-25.

Terry

Oct 20, 2016

the saleman was very considerate and delivered everything as promised. he explained the functions of the car very well .

Linda

Oct 19, 2016

Stephanie Beguin was incredible. Explained every detail.... spent lots of time and worked with me for best price! Found the exact right car for me!

Michael

Oct 19, 2016

Excellent service staff and knowledgeable, friendly sales staff. Only downside is my three year old does not have a kid friendly space to play in. The old dealership had a little area with toys and a table for kid entertainment. My Subaru dealership of choice. Only thing that will draw my attention to another dealership is the variety of cars. this one has very few vehicles on the lot.

Perry

Oct 19, 2016

Fairly quick appointment on the computer recall. The check in procedure was quick and efficient. The estimated time for the repairs was beat by 15 minutes. The waiting area was clean and comfortable.

Suzanne

Oct 19, 2016

Easy to make an appointment. Was called with a reminder. Friendly and knowledgeable service personnel; Ivan Aguilar especially stands out as such. I received a call when my vehicle was ready to be picked up, and was promptly assisted when I arrived. Excellent customer service.

Laura

Oct 18, 2016

The entire staff was courteous, knowledgeable, and efficient.They went the extra mile to ensure that my needs were met.The end. Now there are more than 20 words.

Mitzi

Oct 18, 2016

The service department took me immediately and explained what the recall was about. The facility is clean and easy to get in and out of. The service men are very polite and helpful.

Nicholas

Oct 18, 2016

Worked with staff through an internet inquiry and had no surprises when I arrived at the dealership. Pricing was in line with the best in the area and they were upfront about the fees.

Richard

Oct 18, 2016

efficiency except when I asked where my car was. This was efficient but my car was no where to be seen 30 minutes after my scheduled appointment.

Alyssa

Oct 17, 2016

Devan and Laurie were super helpful, I'm a first time buyer and they made it very easy and stress free.

Carol

Oct 17, 2016

There was no hard selling except at the very end in the Finance office. I first went to Garcia Subaru but their sales approach was so aggressive that I left. I liked that I wasn't being pushed. I was also very impressed by the owner's attention to problems that I had with my car on the day after I bought it. His personalized service and hand-delivery of my car to my home was impressive.

Jivanjoti

Oct 17, 2016

Quick, reliable friendly service I should not have to have a certain number of words because it is very frustrating. The service was good. This survey is not.

Cynthia

Oct 16, 2016

I arrived unannounced and Michael got me right in for a major check up.I drove away in a reasonable amount of time.

Joseph

Oct 16, 2016

Low pressure and patient staff. Staff worked hard to put me in the car I wanted. I would recommend the dealership to friends wanting to buy a Subaru.

Kristin

Oct 16, 2016

Friendly people in the service department. I was happy that, in addition to my scheduled service, airbags were replaced even though I was originally told on the phone that airbag replacement wasn't done on Saturdays. I was happy that everything was accomplished.

Lance

Oct 16, 2016

The sales process was not stressful. I felt that I was being treated fairly and that the sales staff was knowledgeable about the product.

Martha

Oct 16, 2016

Excellent service, courteous service, nice facility. No pressure, very responsive ,. Will keep returning now that we have two Subarus!!,

Nancy

Oct 16, 2016

No high pressure pitch, just we have a good product and you should buy it. I knew what I wanted, just needed enough information to decide which model met my needs.

Donnarae

Oct 15, 2016

Our liaison was Joe Esparza he Has great patience is very knowledgable, personable and profession able. Joe provided a tutorial on the use of the valet key upon our request and also provided us with a written quote on obtaining new tires. He mentioned free tire rotation come with the purchase. The fact that our car received a superb washing made us very pleased. The 2 shuttle drivers were polite and pleasant. Will be scheduling to have put tires replaced shortly. Overall we we're extremely satisfied with our visit.

Jay

Oct 15, 2016

Our salesperson was terrific. Cody was very helpful. He carefully helped us decide which model to buy and the equipment that would best need our needs.

Joan

Oct 15, 2016

Efficient, clean , polite... that about covers it. Asking for too many words. Less is more. I have no more to say.

Kathleen

Oct 15, 2016

Easy check-in, clean waiting area with free coffee, donuts, shuttle service, follow up with the service dept., and an unexpected follow up from the shuttle driver letting me know he was on his last run. (A friend gave me a ride earlier to pick up my car.)

Robert

Oct 15, 2016

New location fast in and out great customer service, car was properly serviced on time.Price was as quoted. Computerized queue worked.

Henry

Oct 14, 2016

Ozzi, our customer representative, worked with us on the cost as I forgot the coupons. It was hard to reach someone in Service, it would ring and eventually go to the recorder. Regards, Tina Lanman

John

Oct 14, 2016

Sean Morningstar was great. great new facility. Even doing the paperwork was good. Would recommend this dealership to others. thank you

George

Oct 13, 2016

Work was done in a timely manner and the person dealing with me (Ivan) was friendly and helpful. I was quite pleased and totally satisfied with the experience.

Heidi

Oct 13, 2016

The friendly and knowledgeable people. I always feel good about getting my Honda serviced here, because they do very good work.

James

Oct 13, 2016

Cody answered all of our questions. We purchased the car. Including the 0% financing, it only took about 3 hours.

Lucia

Oct 13, 2016

I don't like to be pressured when I go see cars and when I met with Mr. Belt he was very professional and did not pressure me. I appreciate that I didn't get pressured. I appreciated the other salesman that assisted me because Mr. Belt was not in. He was also professional.

Michelle

Oct 13, 2016

Always so helpful and honest. Love coming for service. Would share with everyone how much I love Subaru. Thanks for the help.

Robert

Oct 13, 2016

excellent knowledge about the product. care and compassion about providing parts and service. advice on using product. confidence that I can return for future assistance.

Ana

Oct 12, 2016

The agent I spoke with, Joe, was very helpful and nice. He was excellent. He knew I had to leave and made sure car was ready when they said it would.

Kamala

Oct 12, 2016

There was no hard push. Really appreciated that.Salesperson went the extra distance to drive me an hour to turn in my rental car. That was great!

Kirk

Oct 12, 2016

From start to finish, very professional and courteous. We bought our Subaru Outback here and always have, and will get it serviced here.

Penelope

Oct 12, 2016

Your service department is organized and efficient, and your sales staff is knowledgeable. I'm happy with my Honda Civic and my experience with Honda of Santa Fe.

Annie

Oct 11, 2016

Ivan aguilar has excellent customer service skills. He told me how long it would take and he was right on it. tx to Ivan.

Sonia

Oct 11, 2016

My sales agent Melanie was quick and efficient -got me the car I wanted immediately. Fantastic. Unfortunately the prolonged pitch for extra coverage through programs I did not want to buy tarnished my experience.

Tiffany

Oct 11, 2016

Both the sales representative and the financial officer made our purchase and trade-in as easy as possible. They were straight forward and professional.

Willow

Oct 11, 2016

Good salesman, helpful, informative and NOT PUSHY! What more is there to say--I would recommend him to others interested in Honda vehicles.

Barbara

Oct 10, 2016

Everyone was very attentive and couldn't do enough to make this a pleasant experience. Mike especially. I was also impressed with the courtesy shuttle and driver. I hope you keep that service. Everything went smoothly and I really appreciate that.

Debra

Oct 10, 2016

Prompt attention, community and environmental awareness, dog friendly, comprehensive work. Clean and aesthetic surroundings. Thje staff went beyond what they really needed to do.

Marjorie

Oct 10, 2016

The service was efficient and fast. The new Subaru place was clean and set up for customers comfort. The employee address my auto needs clearly and professionally.

Pamela

Oct 10, 2016

People are pleasant; no hassles; do the work as they say they will; explain it to you after it's done.

Carrie

Oct 9, 2016

I appreciated the customer service, the agent was warm and made me feel welcome. New facilities, place was really nice.

David

Oct 9, 2016

friendly,knowledgeable about my recall and got it taken care of as quick as possible because i had to wait for my car.

Kate

Oct 9, 2016

Easy to make an apt. They tried very hard to address an issue that can't be duplicated at a scheduled check up, as it was something that only occurs after at least 5 hours of highway speeds. They did research and tried to address it.

Robert

Oct 9, 2016

Quick, courteous, service on coming in the front door for a recall notice. Very professional and to the point correcting the recall.

Gwendolyn

Oct 8, 2016

Service was awesome! Appreciate the car wash and debrief of all services. Didn't feel pressured to pay extra, car was ready at a reasonable time. Appointment kept at exact time.

Paul

Oct 8, 2016

The dealer's shuttle service answers quickly, so one can go about the day without wasting their time at the dealership.

Robert

Oct 8, 2016

that my car was washed after service completed and service writer was courteous and waiting area and restrooms were clean

Srinivas

Oct 8, 2016

Very good car service schedule, all positive & friendly service specialists! Very help full friendly drop in & drop out service.

Susan

Oct 8, 2016

Honda has taken very good care of us from the sales department to the service department. Thank you, we feel like 'family!'

Hugh

Oct 7, 2016

1 faster than promised2 free unsolicited 40pt inspection3 free unsolicited wash.......... ........ .. . .. ... ... . . .. .. .. . . ... .. .. .. ..

Paul

Oct 7, 2016

Fast and pleasant, if there was something to complain about it would be easier to come up with 20 word. but considering things were great, it makes it more difficult.

Sherry

Oct 7, 2016

Friendly. Reasonable time spent waiting for car. Showroom and waiting area was very clean and inviting. Thoughtful coffee and donuts bar.

Ted

Oct 7, 2016

Service Technician Mike Morris was thoughtful, appropriate informative, kind, courteous and outstanding in every respect. The new facilities are welcoming comfortable and quite impressive.

Doyle

Oct 6, 2016

Staff very knowledgeable and professional . They are customer oriented and accommodating. They are respectful and thank you for your business. I will continue to get my car serviced there as long as this level of service continues.

Joseph

Oct 6, 2016

Fast and efficient. Concern was addressed. New facility very clean. A lot of space. Waiting time as promised. Service very good.

Mary

Oct 6, 2016

The service person thoroughly explained all that was done on this service. Much more work was done than I requested. I requested an oil change and check air pressure in the tires (no rotation). All fluids and filters were checked.

Michelle

Oct 5, 2016

Good service, facilities were new clean, service area clean. Only one problem a received a discount coupon in the mail a day after i had service done.

Vivian

Oct 5, 2016

Service will take a little bit longer than expected, they offered a ride to and from the house. Waiting area was clean.

Carlos

Oct 4, 2016

The salesperson, Scott Berger, was not forceful (which I appreciate) and committed his personal time to get a defective part of the car replaced (a rear fix window) a few days later

Honey7

Sep 28, 2016

Disappointed with the service I got.at first when I called they were nice about wanting to look for a car.when I went in the guy that does the prices was rude Doug. I wanted to see what they would do for me.since the car they had high priced way over book value. I decided to try to work with them.they decided not to work with me. I might have purchased the vehicle but they lied to me.and I will not go back.thanks to ford they offered us a better newer suv.and treated us great.thanks honda for not selling me a vehicle. I'm proud to say I'm a Ford believer.

Buyer1

Aug 27, 2016

I found a Subaru online that I was interested in buying. I live 5 hours away from Santa Fe so I called the day before I went to see it to make sure they still had the car and to put a hold deposit on the car. The next morning, I went to drive the car. I liked it so I asked them for the best price they could give me on the car. They came back with a price of $1000 more than what was advertised online. When we tried to pull up the car online to show the salesman the price offered online, they had taken it off the website. We left without buying the car. When we got back to the hotel, I found the print-out of the webpage for the car and confirmed that the on-line price was $1000 less than the price they quoted me at the dealership. The salesman agree to match the online price as the best price but I the trust was broken.

Bob66

Aug 25, 2016

If you plan to get your car serviced here, save yourself the maddening frustration and DON'T. For starters, good luck getting through to the service department. I must have called ten times within a week. The people working the service counter never answer their phones!!!! I left there voicemails for a call back and waiting a week to finally get a return call is ridiculous. I asked to be transferred to the service manager where I could vent my frustration but he didn't answer either so I left him a VM and never got a call back. I then asked for the GM. Same thing! Honestly I have never seen any business so poorly managed and I now get my car serviced at a family owned shop here in town. Honda of Subaru at 7511 Cerrillos Rd sucks!

Andrew M

Aug 12, 2016

DO NOT purchase from this dealership....Purchased a vehicle on July 19th, 2016. Walked into dealership with an approval from my bank and had to wait THREE HOURS to get into the financing office. Left messages for the General Manager Doug to call me back. After 5 business days he returned my call and had a 30 second conversation with me to tell me that "things happen" and "I could answer the Honda survey however I wanted".Stay away from this dealership. You'll save yourself a lot of time and frustration.

Andrew M.

Aug 12, 2016

Customer service is a joke. DO NOT purchase from this dealership....Purchased a vehicle on July 19th, 2016. Walked into dealership with an approval from my bank and waited THREE HOURS just to get into the financing office. Left messages for the Sales Manager Doug to call me back so that I could express my frustration and give them a chance to remedy the situation as they are all about giving them 10's on their survey. After 5 business days, he returned my call and had a 30 second conversation with me to tell me that "things happen" and "I could answer the Honda survey however I wanted". Stay away from this dealership. You'll save yourself a lot of time and frustration.

Abqdood

Sep 25, 2015

I purchased a 2016 Pilot from Honda of Santa Fe, my local dealer insisted I had to pay sticker cost for the car, on a whim I contacted Honda of Santa Fe and they gave me a great deal, plus I got $1400 hundred more for my trade, they were courteous and honest, which was all I was looking for. Well worth the 60 mile drive.

Dave L.

Apr 9, 2015

I purchased a 2014 Accord from Santa Fe Premier about two months ago and arranged with my sales rep to have a decklid spoiler installed by its service department the weekend after my purchase. When I called to set up the appointment, the service manager refused to schedule the installation on a Saturday, insisting that he had "only one service tech on Saturdays and ususally 8-10 jobs for him on those days." When I asked him why my installation couldn't be one of those jobs, he asserted that it would take too long to do my installation. I scheduled a weekday afternoon appointment and took paid leave from work to make the appointment (I live 50 miles away in the ABQ metro area).I dropped off the car with the service department and, after being told it would take no more than two hours to complete the installation, took a courtesy shuttle to a nearby Starbucks. The shuttle service forgot me and, after numerous calls, picked me up three hours later. The spoiler was installed, but the tech had left the rear seat release hanging from the roof of my trunk and dangling off of its cable. The trunk also started to rattle during my drive home - the product of the service department breaking a couple of clips along the inside of the trunk lid and not replacing them.I took the car to a different dealership (Perfection Honda, Rio Rancho, NM) and had both issues corrected in a matter of minutes, and without the nasty and accusatory attitude that hovers over Premier Honda.I've spent my last cent at Premier Honda. I recommend you stay far, far away when considering purchasing a car or, worse yet, getting it serviced.

First-Time Buyer

May 18, 2012

I started communicating with Danielle via email and phone about a month prior to my arrival in Santa Fe. She was responsive and helpful and provided excellent guidance as I was considering various choices. I met her at the dealership today and really appreciated both her knowledge and her patience dealing with a nervous first-time buyer. Within two hours I had purchased a gorgeous 2012 Beetle, and I couldn't have been happier with the entire experience.

Charlie

May 16, 2012

If you want a truly wonderful car buying experience,find Danielle Charlier at Premier Motors in Santa fe...she will help you find the perfect car,guide you through the paperwork and completely explain the vehicle as she hands you the keys with a show-stopping smile! Premier Motors,Danielle Charlier and General Sales Manager,Steve Gallegos make the perfect team. I plan to stick with this winning team.Thank you ,Danielle....I love The second Subaru you sold me as much as the first!

docrobby

May 10, 2012

Buying a used WRX STi form Premier Motors was a great experience. They met our price and got us good financing. The intermet sale dept. (Danielle Charlier) was especially good to deal with.

CresV

May 9, 2012

Excellent customer service and buying experience. Danielle was an absolute breath of fresh air and not your typical car sales person. Highly recommended.

TDI lover

May 5, 2012

I recently purchased a new VW Jetta Sportswagen TDI from Premier and I was fortunate enough to have Danielle Charlier as my sales consultant. I found her to be a breath of fresh air in many ways. She is the best I have met, and I have bought a lot of cars in my life. She really took the time to make sure I understood the product, and that I was completely satisfied with my new VW. I am glad I went to Premier and feel lucky to have worked with Danielle.

Back in a Subbie

May 3, 2012

Everyone we met at Premier was friendly, low-key (not in the least pushy), professional, and even fun. Danielle Charlier was the best car salesperson/consultant I've ever worked with in 35 five years of car buying. I like (and am more than a little impressed) that she knew within five minutes of our meeting what car was "mine" and she brought it to me! She was right. I love my Legacy Limited--my fourth Subaru.

Bhikkhu

May 3, 2012

hrough the buying process. We picked up the car the next morning and thanks Danielle for chocolate and flowers and a great buying experience!

Luv my Suburu

Apr 25, 2012

Found the Suburu Forester I wanted at the price I wanted to pay via the internet. Chatted with Danielle and made an appmt. Also met with Mike while Danielle was picking up a client. Both were fabuloso to work with. I would highly recommend both reps and of course the Suburu is fantastic!

Proud VW owner

Apr 23, 2012

We narrowed our "shopping" down to two auto makers after much research before stepping foot into a dealership. Our intention was to visit both dealerships before making our decision. This was not necessary due to the wonderful customer service. Danielle Charlier was knowledgeable, intuitive, professional and best of all- NOT pushy. We felt like all our questions were answered. We LOVE our new 2013 CC sport plus. The entire process was painless. Thanks Daniele and Premier Motorcars of Santa Fe!

john todd

Feb 28, 2012

I went in to get my 60,000 mile service on my 08 Legacy. I met Danielle Charlier while waiting, asked for a test drive and Wow !! the 2012 Impreza was totally awesome. Danielle is by far the best salesperson i have ever encountered. She returned my e mails and calls immediately, we had fun with the process of negotiation and I got a Great Car. I love my new Impreza, it is a fantastic ride. Premier served me with style and efficiency in every aspect. The service department is awesome as well, I totally trust them and the parts department got my accessories fast. Thanks Danielle !

E.C. Sheeley

May 25, 2011

I used Premier service department for years for my Honda Civic with no problems until recently. I took my car in to have the exterior strip at the edge of the windshield (driver's side) replaced. The car was returned to me with a crack in the windshield at the point where the work was done. The manager didn't deny that the crack was done while my auto was at the service department. He did deny that their workman had created the damage. He refused to pay to have the windshield replaced. The crack, of course, spread into the central vision area. I have since found another place in Santa Fe for Honda service.

molder

Sep 21, 2006

I use this dealer for routine maintenence on my Honda Accord. The dealership seems to have high service counter staff turnover, so you are not able to develop a relationship. The waiting area is nice with complimentary refreshments on the show room floor. Because this area is away from the service center, you sometimes wonder if they have forgotten about you.