Used Cars for Sale at Honda Universe in Lakewood, NJ

Carzfortommy

Aug 15, 2016

I have been going to Honda universe for years. I have bought and serviced my car here. John McGraw is one of the most honest and for the customer person there. He has sold me 2 cars and I will continue going back there because of him! Honda Universe has a customer for life!

kp75

Aug 8, 2016

John McGraw turned my perspective on buying cars from negative to positive. He is knowledgeable , and helped me make a great decision. He wasn't pushing me to buy a car, he listened and helped me make the best choice. I would definitely go back to him for my next car. Thank you again

louism98

Aug 8, 2016

John , change my outlook on buying a used car , there was not pressure and he was very courteous and knowledgeable I would definitely recommend him to my friends.

Bill531

Jul 23, 2016

I have bought several vehicles from Honda Universe and always had the pleasure of dealing with John McGraw. He is always courteous and helpful. I recommend him any time I can.

kseymou02

Jul 21, 2016

Every time I need service or just a simple question, John McGraw is always there to help. He is always willing to help with any questions that I have. If he is unsure he asks someone that can help him answer my questions. Would recommend to friends and family and would be willing to buy from again.

Moser, Loretta

Jul 15, 2016

On June 9, 2016 I went to this dealership to turn in my lease on a 2013 CRV for a new model. My salesman, George Ebinger, was wonderful. He showed me 3 models he had in the lot, two of which I did not like. The 3rd was an upgrade Touring model. I loved it. We went back to the showroom to make up some numbers. I loved the car and they knew that. so they the manager and financial people did their things (let's see how we can screw this senior woman--and they did. They asked how much of a downpayment I wanted to give. I replied $2,500. OK they said. How much did I want my monthly lease payment to be. I told them below $400. The manager came out and told me that my downpayment would be $2500 and my monthly payment would be $400, all INCLUSIVE. I had only wanted to go to the most $375, but I agreed. I told Honda that I wanted a 3-year lease with 12,000 miles a year. The paperwork and detailing took hours. When they gave me the paperwork to sign I distinctly checked the lease agreement to check the mileage per year. It read 12,000 per year. I signed all the papers. After another 45 minutes someone from finance came out to say I needed to sign a new lease agreement as the one I signed said it was a trade-in. Wasn't it? They said no. I traded in my 2013 CRV. Another 30-40 minutes goes by and they give me yet another lease agreement to sign as now I could not have the 12,000 miles a year, only 10,000. I told them that wasn't right. I wanted to speak with the manager, but he conveniently had left. I should have said I wouldn't sign it. I travel frequently from the Jersey shore to northern NJ for doctor visits. This is not going to work for me with only 10,000 miles a year. Then the financial person comes out again and tells me that the downpayment is now $3,017, instead of $2500. Well you know taxes and stuff the financial person said (the manager told me $2500 and $389 inclusive). YIPES! I was livid. I was there for 6 hours and was tired. Now someone else tells me that "you know you really need the tire and wheels coverage because they are very expensive. OK so now my monthly payment is now $429.89. And after another little while someone comes to tell me that if I really wanted the 12,000 miles per month, that would be another $20. I couldn't afford another $20.00 per month.If I was rich I would hire a lawyer. It is disgraceful how I was treated and conned. I WOLD NOT RECOMMEND THIS DEALERSHIP TO MY WORST ENEMY!Does this survey only go to Honda Universe. I hope not. I want it to go to the "powers that be".SHAME ON YOU! As I don't think this dealership is going to sent it to them. I am going to send it to them myself.My salesman, George Ebinger was the only honest person, and a gentleman.Loretta Moser

dev

Apr 2, 2016

please avoid this dealership. They do not care about their customers. Whatever price they give over phone , they clearly denies that when you there. On top of that they tell you on face that they just gave that price to get you in. They add 10% dealer commission on top of price displayed. Plus add 1000$ for car preparation. In my case I was given a negotiable price of $28000 out of the door (including NJ state tax + document fee + dmv) Which they declined and gave me new price of $30500. I drove 150 miles to visit them. AND they know that. It is total waste of time if you go thete.

Laura3576

Mar 28, 2016

I'm completely obsessed with my new Honda Accord EXL!!!! I love it!!!! Thank you so much for making it happen Joe Mattina and Sean Jones!!!! You guys are awesome!

JKosh20

Mar 21, 2016

My mom always has a problem when it comes to buying a new car, but Karlos made us feel like we knew him for years, he was very honest and told me mom that he wouldn't put her in a car that she did not like! He was very knowledgeable and honest even very funny! I will tell others about my experience with Karlos and recommend that they stop in and see him when they are looking for a new car!! Billy in Fianace I believe his name was was also very helpful and told us that if we ever needed anything to let him know the same thing with Karlos as well. There was another younger gentlemen who was very funny and made us laugh and talked to us as well wish i got his name but we had a great experience.

Andrew Torre

Mar 13, 2016

Excellent new car purchasing sales staff. They make purchasing a new car easy. They took all the stress and anxiety out of the process. Gregory Levine was an excellent sales person and made my purchase very easy.

Zelisb

Mar 10, 2016

I had an excellent experience with Manager Billy Negron Jr! I needed help with my year end lease and thats what I got. Meeting was Professional, informative and pleasant.Thank you Honda.Ben

anneatjersey

Mar 9, 2016

Mike Lacerda was exceptional..He was very pleasant and has been very attentive and patient with all the questions and clarifications i had in mind. Very professional! Thank you Mike!

pepsi

Mar 8, 2016

I will make it short.... I was greeted by Mike Lacerda and Eric the GM. Both could not of been more professional through my buying experience. Very happy with purchase and customer service. will recommend this dealership to everyone. great job!!!

LovemycarinLakewood

Mar 3, 2016

I had a very good experience at Honda Lakewood. I worked with cant put name in web site will not accept who was accommodating and very knowledgeable. I feel that I got a better deal here than another dealer I went to gave me a better model - Civic EX - than I was offered at another dealer for the same money. Work with him. You will not be disappointed. He also spent time quite a bit of time with me to show me the car and features. Thanks, Great job!!

Zuzana Dancevsky

Feb 29, 2016

Perfect service from Michael Lacerda!!!!!! Great car he got me in!!! I love the way it rides, and the customer service everytime I enter this Dealer.... Michael Lacerda has a great personality and kept the buying experience fun and enjoyable.....

Andrew Torre

Feb 27, 2016

Excellent sales program for purchasing new cars. They guide you through the whole process.

Sandy

Feb 14, 2016

Michael Lacerda was wonderful. He was knowledgeable and provided the information concisely. The children enjoyed the popcorn and drawing paper while we compared the cars we were interested in learning about.

KWalt152

Feb 6, 2016

Entire auto purchase transaction was lengthy but handled professionally. From sales to finance I was treated with respect and courtesy. I totally love my new vehicle.

first_life

Jan 19, 2016

I had a great experience at the Honda Universe on route 88 when I bought my 2014 Honda Accord. From the very start I was greeted by Karlos who was a great salesman. He immediately approached my father and I and asked us what we were looking for and actually listened! Being a first time buyer I let him know I was unsure of a lot of the terminology and processes of buying a car but that did not seem to hinder my experience, in fact Karlos took him time explaining a lot of the financial information and really gave me a good inspection of the car I was looking at. Not once did I feel pressured to buy a car. Great place.

newcarmaureen

Jan 6, 2016

We couldn't be more pleased with our experience. Mike went out of his way to please us with great customer service and we were comfortable with our purchase

buzzard

Dec 23, 2015

We couldn't have asked for a better experience. An easy and relaxed atmosphere. Wouldn't go anywhere else!! John listened to what we needed and he delivered!

mjd123

Dec 1, 2015

Anibal was very helpful and understood everything that I wanted. I couldn't have had a better experience at a car dealership. Anibal made sure I was comfortable with every decision that I made and didn't push me in any direction. Also, Don was knowledgeable, helpful and funny. Very classy dealership and I'm very happy with my new Honda!

Dee123

Nov 28, 2015

This is our second car purchase from Honda universe and we are just as pleased with the service we received as last time. The customer service, honesty and knowledge received by Kyle is the main reason we came back again, we knew we were in great hands! If you are looking to buy or lease I recommend you come here!

Mitch gray

Nov 22, 2015

I decided to buy a new car. I received a notice from toyota rt 37 Tom's River nj. About an 7 day employee pricing . I had a Carolla in mind. I drove it and didn't find it to be all that. Then I sat down with salesman and again showed him the letter about employee pricing I received from them . He went in the back and came out with a price that was higher then I got on line under a different name. I got up and walked out. Before I got in my car they came outside and dropped the price 500 in the parking lot. I still left.I drove to Honda Universe in Lakewood on rt 88. I met with anibal and told him I was interested in the Honda civic EX. He brought one out and I drove 2 blocks and I could tell the huge difference between the Civic and Carolla . It was clear the Civic was my car. We went back inside and came to an agreement on the price. My credit was not so good . I had a bankruptcy 2 years ago. Honda was offering 1.9 financing. The finance manager came out and spoke to me before sending my application to Honda . He asked me a few questions about why I did the bankruptcy and what my financial status is now. After our conversation he put my application in and about a half hour later I was approved. I was very excited. I could not believe how professional and personal they were with me and the entire process of selling me a car. Now I am a happy owner of a new Honda Civic. Thank You Honda For believing in meThank You to the financial manager Who got to know me and my status. To get me approved. Thank you to Anibal who follow the entire process through and got the price I was happy with.

Lisa1956

Nov 20, 2015

I was very pleased with the service and my salesperson. Izabela did a great job helping me. She wasn't pushy and she made sure to find the car that would fit right in my budget. I would highly recommend the dealership and Izabela! Great experience and great cars! Love my civic!

JFS, NJ

Nov 9, 2015

Our salesperson understood we had a budget, a timetable, and certain specifications that had to be considered. Don couldn't have been more accommodating. We ultimately walked away with a great lease and when it's time to bring the car back, Don's our guy!

JFS, NJ

Nov 8, 2015

Our salesperson understood we had a budget, a timetable, and certain specifications that had to be considered. Don couldn't have been more accommodating. We ultimately walked away with a great lease and when it's time to bring the car back, Don's our guy!

Ryonodnealatgmail.com

Sep 24, 2015

I made a deal over the phone for one of their used vehicles. It was priced at 22,300... I said I would purchase it for 21,000... I came in and they were not going less then 22,600. Not trust worthy. Terrible management trying to knife every person buying a used car! (IVE HEARD THIS IS THEIR REPUATION FROM MY FRIENDS IN THE BUISNIESS!) Do not take their word for anything, and avoid this dealership. Best of luck...Greg Levine was great, very friendly! Management has ZERO class,.....

dmmac55

Sep 8, 2015

Sadly they don't look at everyone equal a possible buyer..My son 21 years old going looking for help and questions. Salesman hands him off to another and don't take the time to try to work it out...So next day we go to Toms river Honda receive the respect and help from Greg G...Excellent fair and respect and drive away with a Honda civic si. ..

ssmith732

Sep 6, 2015

Excellent service all around.....Their customer service was top notch....Our salesman got us into the car we wanted and the finance department got us a good interest rate (with a not so good credit rating!)..I would highly recommend this dealership if your looking for a car....We love our new car and are very happy !!

Hilda Vanegas

Sep 2, 2015

Mr. Anival Guzman was an excellent help and patience person. defenetive i will recomend this dealer because of the excellent service

metcurtis

Aug 31, 2015

Our guy, Anibal Guzman, was extremely helpful and personable. He did everything he could to help with whatever was asked of him. Everyone was very friendly and totally genuine. Would def recommend to friends and family!

rvrobles

Aug 28, 2015

Car Buying can be such q worrisome, hassle-filled experience. But not this time, at Honda Universe, our professional was Anibal and he made the entire sale as stress-free and satisfying as possible. I will definitely recommend Anibal and Honda Universe.

Cfisher

Aug 10, 2015

For my first car buying experience, I have to say I couldn't have imagined it going any better. Anibal was great! I never felt pressured into buying anything and he was really interested in getting me the best deal, truly was a nice guy. I would highly recommend anyone to specifically ask for him!

MRea

Aug 3, 2015

We just purchased our new Honda Pilot this past Friday. Anibal who helped w/ the sales made us feel comfortable from the beginning to the end of the sales. He went above and beyond and met all our expectations. He was courteous and not pushy at all. We felt comfortable and at ease. He's very professional, dedicated and hard-working and I would refer him to friends and family.

aliceintheusa

Jul 23, 2015

I am a returning customer and the same experience that I had 6 years ago, Anibal was there to greet us, very professional in every way. I am very satisfied with my visit and I had a good experience once again, very happy with my purchase . All your employees are very friendly, fun, and very welcoming, made me very comfortable. Anibal is a very good salesman. I have been telling my friends and my family about my experience. Keep up the good work, Anibal Guzman.

dmarie

Jul 16, 2015

Anibal greeted me at the door and made this car buying experience one of the easiest I've ever had. I walked in initially without my husband, and was a little concerned that I would be faced with a high pressure situation. However, Anibal never once made me feel under pressure. I was completely satisfied with all aspects of this experience and would have given the dealership a 5 star rating except I was very disappointed when it came time to make the final finance arrangements. I gave them all my information ahead of my final visit and it still took 3 hours of waiting before I could walk out with my new car.

Joe

Jul 14, 2015

Lies, Lies , Lies - BEWARE! Looked at a used car. Noticed check engine light was on. Was told "no problem, we'll have our guys take care of it". I said, "ok, but I'm not signing anything until it's fixed". Near the end of negotiations I asked my sales rep to check on the engine light. She came back and told me it was just a battery low voltage issue, that they charged the battery and it was all clear. The moment the paperwork was signed the light mysteriously returned and now it was an exhaust issue. Was told they would get it fixed by Chrysler since its still under warranty. They set an appointment and told me to drop it off and they would give me a loaner car. Showed up to drop off car and was then told they could not give me a loaner because I needed to be 25.. Im 21, they knew that when I bought the car yet I was told several times by several people that they would provide the loaner. I even called to verify that fact prior to showing up to drop the car off. They also said Chrysler wanted too much money to fix it so they would try and repair it themselves what happened to the warranty?Lies throughout the process Absolutely highlights the negative used car salesman stereotype I have to believe that any positive reviews are written by the people that work there - that's another TRICK OF THE TRADE

JL422

Jul 13, 2015

Anibal made our experience very enjoyable. He greeted my husband and I before we even walked through the door. He was very courteous, professional, and he made us feel that he had our best interests at heart. He did everything he could to help us out and to get the car that we really wanted. I know that every car I get in the future will most definitely be from Honda Universe. The staff there is great, especially Anibal.

ercash99

Jul 12, 2015

I needed a car that was reliable and would last me a long time. My parents and I arrived to Honda Universe and within minutes Don was there with a big smile and a helpful attitude. Every question that we had he answered them without hesitation, he showed us a variety of cars and we picked the one that we liked the best. He walked us through every stage of the process to purchase the car, it was simple and a pleasant experience.

Amanda

Jul 9, 2015

I had been looking for a used car on a limited budget for some time and finally when I came to Honda universe Don was able to really help me out and set me up with the perfect car. Don was so great and so helpful I would absolutely recommend this dealership and Don.

Gordonfr

Jun 27, 2015

From the time my wife and I walked into the Honda Universe dealership we were treated in a very friendly and professional way. London, Jennifer, Austin, Joe and Patrick treated us with the utmost respect. I would like to congratulate Patrick on getting his first sale. His eagerness to satisfy our every request was greatly appreciated. I know he will be selling a lot more vehicles in the near future!We would definitely recommend Honda Universe to our friends, family and colleagues.Gordon & Andrea

lynnette219

Jun 22, 2015

I was very impressed with courtesy and friendliness and willing to help out from the salesman and the finance group, everyone was extremely helpful and very accommodating.

mrsnowey

Jun 13, 2015

John McGraw made our experience very enjoyable. He was very courteous, professional, and he made us feel that he had our best interests at heart. This is not our first time working with John McGraw and he always makes our car buying experience a pleasure. We always walk away feeling satisfied. He is definitely one of the best.

suzanne57

Jun 9, 2015

Don Miragliotta was a very good salesman. He is very knowledgable and answered all of my questions without putting pressure on me. He is the best car salesman I have ever dealt with. He followed up with me to ensure I was having an enjoyable experience and asked if I had any problems. I will be returning to Honda Universe when I am in the market for another car.

"Me"

Jun 4, 2015

Don Migagliotta was an excellent salesperson he went to no end to satisfied me. He is very knowledgable,friendly with a lot of patience to deal with me and my daughter he deserve a 5star and more .Thank you.

Kpalove

May 31, 2015

I had a great experience here with John McGraw he answered all my questions and had a great knowledge of the car I was buying. He made it relaxing and easy. I would give him 5 stars for an overall experience and would recommend to everyone I know.

kplove

May 31, 2015

Usually buying a car is a hassle, but John McGraw made the experience very enjoyable and actually pleasant. I didn't feel pressured or tricked in to buying what I didn't want. Would recommend this dealership and definitely John McGraw to buy a car.

Raiders88

May 31, 2015

I went in to get a new Honda Accord. I dealt with Eric Casale and Jerome Hofmann. I told Jerome Hofmann what I wanted, and he immediately got me exactly what I was looking for. I was new to Honda, and was very impressed with both the standard features in the Accord compared to other makes, as well as Jerome's knowledge, friendliness, and comfortable vibe to deal with. Eric Casale made the numbers fit my budget, and I felt more like an old friend than a customer. Joe "The Pope of Credit Village" Mattina handled my paperwork, and everything was exactly done as promised and went smoothly, something some places don't always accomplish. Honda Universe wasn't the closest dealership to my house, but was absolutely worth the trip. I would recommend this place to anyone who likes to be treated fairly and have pleasant interactions with all of the staff.

Cissy12

May 30, 2015

I just bought a car from John M. He was wonderful. The car buying experience usually makes me cringe but it was truly a pleasant one. He really knows his product. Thank you John and the staff at Honda Universe.

jay

May 19, 2015

I went in to them, to get basic information and i was treated very disrespectfully by a sales agent named Don.I would never walk in to them again.Stay away!!!

nellynel987

May 13, 2015

John is an honor to deal with. He sold me my first car for my wife 5 years ago and I've purchase 2 more car through him. I own my owm business amend john constantly try to help me and my business out as much as possible. I have a personal relationship with him because of how caring and dedicated he is to his craft... Thank u Honda for having a gentleman like John

Jay410

May 6, 2015

By far the best dealership and staff to work with,my sales men john McGraw did everything in his power to make sure the whole experience was great

BigPet

Apr 30, 2015

We got a good deal to lease the Pilot. We went in with a budget and an idea of what we wanted to go home with. Although the process was long we walked out feeling good about staying close to what we wanted to spend and feeling like we could trust the staff at Honda Universe. We had our 2 children there and although we were overwhelmed the staff were always engaging our 1 and 7 year old. Thanks John, Anthony and Pat! We will be back for sure, would only but a car from John. He was very personable and knowledgeable!

MPetley

Apr 30, 2015

This was my third time looking for a car in a dealership and it seems to have be an intimidating process in the past. This time I was pleasantly surprised by the outcome of dealing with my sales rep John McGraw. I enjoyed the personal conversation and how he listened to my wants and needs for what I was looking for. I knew I still had to go home and discuss the decision with my husband and I felt no pressure from John to make the deal at the time of the proposal. He followed up and even remembered details that we spoke about. I am extremely happy and can't wait to drive off in my new Honda Pilot! I appreciate John and Anthony making my experience a great one and I will definitely be back!

Bridget

Apr 29, 2015

This dealership has a very friendly staff and it is a pleasure to deal with everyone here but I need to give special attention to my sales person, John McGraw. I expressed all my needs, concerns,, and desires for a new car with John and he made it happen. No double talk. He delivers what he says he will. I turned in my lease before it was due and got a beautiful new Honda that I can afford. Thanks John!

Lisateach

Apr 29, 2015

I went to Honda Universe just to shop. John McGraw took his time with me, showed me some cars and gave me a price on my trade in. John was very friendly and helpful, no pressure whatsoever. About a week later, I did decide to go back and purchase my vehicle through John. Everyone who was involved in the process were friendly and things ran very smoothly.

lisateach

Apr 25, 2015

Went to Honda Universe to just shop at the time. John McGraw took his time and was very friendly and helpful...no pressure. Went back a week later and did purchase a 2015 Pilot from John. Would recommend him to everyone.

augie

Apr 22, 2015

bought a car on 3/28/15 temp plate expired on the 16 th of April. and still no registration. so now I have a new car I cant drive. they said that they would pay the ticket. do you know how many tickets I could get in queens and Brooklyn if I would put the car in the street. stay away from these people. watch out for the tire warranty they slip in at the end it coast 3 times more then what they tell you. Also look at the thing they call Etching it's not necessary so watch what you sign.

Carkid21

Apr 14, 2015

I would tell anyone to go to this honda for a car.. I would also tell them to ask for john m to help them get there new car. He walks you around your car and tells you all about the car from top to bottom.

jesporte1103

Mar 30, 2015

John McGraw was absolutely fantastic! I would recommend anyone who is looking into getting a new or used car to go see John!! My boyfriend recommended me to see him since John sold him his car and I couldn't have been happier. He was honest about the pricing and everything else during our meet. He was knowledgeable about every aspect of Honda and then some! I leased a 2015 white Honda Accord EX and when my lease is up I will only go to John again to get another Honda in 3 years from now! Thank you John!-Jessica P

eyempack

Mar 28, 2015

Attempted to return a leased car to them. After confirming with Honda usa that all dealers are required to accept back leases the manager anthony was combative and refused to provide a service I recived at another Honda dealer that took 5 min. Would NEVER go here any suggestion they are customer friendly or value people is a lie. Will never go again and would suggest they realize how yelp reviews them as a 0 star dealer in nj. I hope prospective purchasers avoid Honda universe and shop at the other available dealerships where customer service is valued

sharon

Mar 28, 2015

We did our research beforehand and john was able to find us the right car with the right price he was extremely knowledgeable and we knew when we left we had gotten the best deal for the money. I would recommend him to anyone looking for a car.

Rita

Mar 19, 2015

Went in not knowing if I wanted a used car or a new one. Thanks to Rahsaan Jones who spent hours with me explaining my options. I finally purchased a 2014 Honda Accord EXL leftover. Got a great deal. Service was wonderful and Rahsaan was the most patient person I ever met. I highly recommend this dealership

Jennie8408

Mar 13, 2015

We are from Middletown, NY and could not get a good deal in the Honda by us. My Husband contacted Honda Universe and spoke to John, he was able to get us the exact car that we wanted, and was able to keep us in the budget we desired. John was very friendly and ver customer oriented. We drove 2 1/2 hours to get the car but it was worth it. In the years that we've purchased cars through dealerships we've never encountered such fast and delightful customer service.

booster

Mar 11, 2015

We were so pleased to see that John McGraw was going to be our salesman. He helped us in 2012 with our first Accord lease and now again in 2015. It is a pleasure to do business with Honda Universe and, especially, with John McGraw. He is very knowledgeable and friendly and made our leasing experience very pleasant.

KECHI

Mar 10, 2015

WOW! is all I can say..John goes above and beyond to fulfill his customers needs and desires. God knows that I truly appreciate being able to buy my first car with someone Like John. He was truly a blessing and I would continue to refer him to anyone who is planning on buyig a car. Thank you John!

LUIS MORALES

Mar 10, 2015

I CAME TO JOHN FOR A CAR TWO YEARS AGO AND I HAD THE BEST EXPERINCE EVER. I CAME AGAIN TWO YEARS LATER WITH MY SISTER AND HE GOT HER INTO A CAR THE SAME DAY!, IM SPEECHLESS, GREAT EXPERINCE OVERALL AND I WOULD RECOMMEND HIM TO ANYONE LOOKING FOR A CAR, HANDS DOWN.

BBallMom5

Feb 28, 2015

I just stopped in to see what they had. John was very helpful even after I told him I couldn't buy yet. He showed me different options that I asked for without the pressure I normally feel. I have to wait a few more months before I can buy something and I will go back to Honda Universe and see John McGraw.

John B

Feb 28, 2015

I highly recommend this dealership and especially, John McGraw. John made us feel at ease, was friendly, helpful, and low pressure! The staff at the dealership worked with us to close an excellent deal on a CPO Odyssey! If you are looking for a salesperson who stands out amongst the crowd, please go see John McGraw and definitely buy from this dealer!

Ed Mironiuk

Feb 27, 2015

This is our third time leasing from Honda Universe. Once again John was a huge help and made the process incredibly easy.

Kris & Ed M

Feb 27, 2015

We came to Honda Universe to lease a new Accord and John made the process painless. Got us a great rate and we couldn't be happier.

kltetm

Feb 27, 2015

When our 3 yr lease was up with Honda Universe, we looked no further than John McGraw to help us with our options. We were unsure of whether to purchase our current car, finance it or lease a brand new Honda Accord. He walked us through all the options and was very friendly. There was no pressure to do anything but we ultimately couldn't pass up the great new lease rate he gave us (better than our previous one!). Many thanks to John for all the help (as well as talking about Walking Dead with us while we waited for the paper work to be processed). Overall, great experience (this is our third lease with this dealership and we won't go anywhere else).

fmurphy925

Feb 11, 2015

Love my Honda buying experience. My salesman, John McGraw, knows exactly what I like from past experience. He had the 2015 Honda Pilot I wanted waiting for me on the lot last Saturday morning. The price negotiation was fair, easy, and painless--typical of Honda Universe. Thanks for the smooth transition to my new car.

lisadallo

Jan 31, 2015

From the moment I walked in I was greeted and taken care of immediately.I was recommended by Dean Palumbo and had the help of John McGraw. Both Gentlemen were exceptionally considerate and knowledgable !I would highly recommend the Lakewood store

Bobbie

Jan 17, 2015

Walked into the dealership we were recommended to Greg Levine he greated us very friendly we sat and discussed what vehicle we would like to see. Upon inspection we were there exactly what we were looking for.Took a road test and fell in LOVE! His manner with his respect to both of us was highly appreciated.Without any pressure Greg discussed all models Left that Afternoon in a new Honda CRVThe most easy experience THANK you Greg

Kenny

Jan 16, 2015

Had a great time buying a new car for my mom for a christmas gift. The process went very smoothly from the time we got there, to the test drive, and even the paperwork was painless. John M, has made several checkins in to see if everything is going ok and if we need anything.

Bjaradi

Jan 15, 2015

Greg Levine was our salesperson he took good care of us and made sure that we are satisfied completely... We have no words to thank him and the wonderful staff and Patrick of course...

Shlomo

Jan 15, 2015

Greg is great salesman we will come back, we will also recommend him to others, and we like our car BIG TIME. thank you all for your help.

mickie201

Jan 5, 2015

John McGraw was very knowledgeable. I felt very comfortable with him. He helped me get in to a reliable car within my price range. I will definitely recommend him to my friends and family.

FrankNJ

Jan 4, 2015

Finally a no hassle experience! Was able to get the best price with no issues and the day I purchased I was in the dealership take care of paper work and out the door!

happy

Jan 3, 2015

Came in not knowing if I was going to be able to get approved and of course John helped me get approved. I got the perfect car for me and my kids and extremely satisifed! Thanks so much Honda in Lakewood!

JAwesome

Jan 3, 2015

Did a great job at assisting us with the car. Incredible persona. Very fun and kept us very comfortable.

Annette Palermo

Dec 24, 2014

Honda Universe is a top notch dealership with a respectful, down to earth sales team. I HIGHLY recommend buying a vehicle from them!

ozzie91

Dec 23, 2014

Ive dealt with other dealers in the past but none surpass the customer service and satisfaction ive recieved at Honda Universe. John Mcgraw is very patient and knowledgable in the product he sells. He is a no pressure guy who knows how to get the job done. Though i didnt get my 15' Civic Si because of insurance purposes, in the future i will only do business with John.

allan Sepelyak

Dec 22, 2014

We went into the dealer with minimum knowledge of what we wanted, John was extremely helpful, down to earth and went above and beyond to meet our needs. Would work with again and again.

sheard1289

Dec 15, 2014

Upon entrance, I was greeted by a very friendly staff, with popcorn (fav snack), and openness.My salesman was Gregg Levine, who took the time to relate and get to know me. Gregg was so much fun to work with, making me feel much less anxious about the car buying process. After signing paperwork, Gregg and I went out to learn how to work the controls in my car. There are not enough nice ways to describe how Gregg related and worked with me. It was absolutely a pleasant experience.John, the Financial Manager was also very welcoming, got me an UNBEATABLE PRICE on my warranty. I appreciate him being willing to take the time, explain everything, and extreme friendliness.Everyone here literally treats you like family. I see why they USAA family recommends them.If you are a Honda enthusiast like myself, don't waste your time buying anywhere else, BUY HERE. Speaking as the most anxious, first time car buyer on the planet who can be indecisive, I can promise you that you will NOT regret buying a car here.

kseymou02

Dec 12, 2014

John did a very good job at getting us a great price on a new 2014 Honda civic for my mom. Will buy again from John.

Janice G

Dec 2, 2014

We had the best car buying experience yesterday that we have had in over four decades thanks to Honda Universes sales person, Karlos Merrick. We were so lucky that we met him upon walking in and he really transformed the experience for us. He took so much time with us and showed us all the amazing features of the Honda CRV. Karlos was excellent, he listened to our needs, wants, concerns and budget and with his knowledge, expertise and professionalism found us the perfect car at a price that fit within our budget. I always felt that the salesperson you deal with is as important as the product they represent. Happily we found perfection in both. Thank you Honda Universe for having salespeople like Karlos Merrick at your dealership. Ironically we just came in to take a look at the CRV and now thanks to Karlos we now have this wonderful vehicle in our garage.

Daniel Eichner

Nov 28, 2014

Execellant customer service. Very Friendly. Knowledgeable. patient. Took the time to show us all the cars and explain. Does not pressure you at all!

Mitchel Eichner

Nov 28, 2014

He made us feel extremely comfortable. Extremely knowledgeable. Extremely comfortable. I would recommend him to anybody!

vinny.d

Nov 27, 2014

John McGraw was extremely helpful in all areas. Very friendly, very competent, and very knowledgeable of cars. He was easy to talk to and made sure we were happy with our car before we left. Great experience overall.

Bonny DiBernardo

Nov 24, 2014

This was my sons first car and John McGraw was an oustanding salemsman! He took his time, didnt push us and was very knowledgeable about all matters. His personality is suited for this job.

Vinny DiBernardo

Nov 24, 2014

John was an excellent person to talk with. He was easy to make jokes with, he talked business when necessary, and, despite his casual demeanor, he was very professional with what he did. He knew what he was talking about and he talked with confidence. He could easily make small talk, and it made the entire process seem that much quicker. He even managed to know which car color I would like the most and even had it prettied up before we left! It's not often that someone can tell what color car you want that quickly. The car itself is great, too, having a lot of nifty features that I'll take advantage of. It was a great experience, despite the fact that I was dreading it for a long, long while. I'd recommend him to anyone.

BGUTHERZ

Nov 22, 2014

This was my second vehicle purchase from Greg. He's a GREAT salesman, and a pleasure to do business with. IIt's because of him I bought the car.KEEP UP THE GREAT WORK!!!!

yubier

Nov 19, 2014

Wow! What horrifyingly atrocious service! I did not use this group to purchase my last Honda but was considering leasing my next one by them. It started when I attempted to return a leased vehicle that was due back to Honda Universe in Lakewood, NJ as I was instructed by Honda Financial. I was asked to see Jerome Hofmann and leave the vehicle with him. I showed up first thing in the morning to return the car but Jerome Hofmann was not in yet so I left the keys with the service department as they assured me that they would give him the keys. I followed up about 2 hours later and was just sent to Jerome Hofmann's voicemail. I repeated this about 4 or 5 times that day but he didn't call me back until mid afternoon of the following day. I told him that I just wanted to confirm that he received the vehicle and thank him for his services. He became very nasty and asked if I had purchased the vehicle at Honda Universe. When I responded that I did not, he yelled at me that they are not required to accept any lease returns without any appointment and Honda Financial does not dictate which vehicles they are required to accept back. I did not know this so I apologized all the while still very polite and calm. He told me that the car was returned to my home the previous day. When I told him that I did not see it that morning or the night before, he replied in a very nasty tone "well, that is your fault and I hope you have insurance!" Well, after some time and effort I did locate the vehicle at a friends home sitting on his driveway with the keys in ignition. That was the address that I ordered the final lease inspection to so i guess they were able to find that address through the system. All in all, if that is the way they treat their customers in today's era, I would sooner take my business elsewhere even if its further.

ebauer92

Nov 14, 2014

It was a glorious day when John McGraw walked out from the show room into the parking lot and b-lined striaght for me. From hello to goodbye he was an excellent host and was well informed on questions i had. The best car sales man in NJ by far.

Eriklindstrom

Oct 29, 2014

Mike Galuppo was way more than accommodating when I visited him. I gave him a pretty challenging set of parameters, especially in terms of price, but he was able to come through with no hassle and no need for hours of haggling back and forth. He really took care of me! Thanks again for all of your hard work!

Bob LEH

Oct 25, 2014

I had a very enjoyable experience here. John McGraw was fantastic!

Frank Rattacasa

Oct 25, 2014

We have been dealing with Greg Levine for over 6 years and will deal ONLY with him. He is a pleasant genial, honest person and has always treated my wife and me like good friends. I Highly recommend dealing with him if you ever need to purchase a new or used Honda. He's quite knowledgeable on all the vehicles at the dealership.

frattacasa

Oct 24, 2014

We have been dealing with one of your salesmen, Greg Levine, for over 6 years and EVERY time we have purchased a car, he has been an absolutely wonderful person to deal with! He treats us like good friends! He has from the first time we met him and every time ever since! There are not enough nice words to say about him!

Carlan2

Oct 23, 2014

I went to Honda Universe on Oct 22, 2014 to buy a 2014 Honda. I met Mike Galuppo, who took his time explaining various models and features. He took his time and allowed me to drive both an Accord and a Civic. The entire process went very smoothly. After driving both cars, I found that the Civic fit my needs. I am more than happy with Mike and the dealership. I will recommend Honda Universe to my friends and family...

rkurg11

Oct 22, 2014

"Awesome" The service and patience I received dealing with a complicated situation was outstanding! John McGraw and his staff were the most helpful people I have ever dealt with at any dealership.

cath13ardt

Oct 21, 2014

Gregory Levine patiently lead me though the paces as I happily purchased a 2015 Honda Fit. I would recommend others who show an interest in my car to seek him out as well. Thank you. John McGlaughli helped with the financing and together they worked well to make the buying experience a good one.

lcoleman122

Oct 14, 2014

Leased our first honda a couple of years ago from John. We were not big Honda fans at the time but decided to give the CRV a try after John educated us on all the safety features. We loved the car and now have become Honda loyalists. We just leased another CRV and a Civic and John made the process quick and easy by working with us to accomodate our hectic schedule and limited amount of time and we had two new cars in no time. Highly recommend everyone to see John. Everyone at the dealership was friendly and helpful, especially Pat in finance. He was extremely professional and worked hard to ensure that we got everything we needed with our new vehicles.

CC812

Oct 13, 2014

John M. was a helpful and straight-forward salesman. I didn't feel pressured at all and got a car I love.

Honda girl

Sep 24, 2014

I recently bought a car from John McGraw, and he was great! He didn't pressure me at all and made sure my happiness was number one. I had a great experience at Honda Universe thanks to him!

downing310

Sep 21, 2014

Ok price. but the promised car was not in stock. When I asked about a loaner for the time frame until promised vehicle was delivered I was greeted with a crooked smile and a pause from the sales rep who said "NO" "my manager can not approve that" I sould have left then but I purchased because car because I was tired of the shell game my family was getting ansy and I just wanted to get the deal done. I had intentions on purchasing a second vehicle but I think it will be at a different dealership. This short sighted sales rep blinded by this one sales was so focused on getting the most out of me this day did not focus on the fact that I stated I would be purchasing a second vehicle in two weeks. I would have thought a dealership that knew 2 vehicles were a potential that they would have made my overall experience a bit better. I would have offered at least a loaner that day.

kballack

Sep 20, 2014

John McGraw was an excellent sales person. I usually hate the whole car buying experience, but John managed to turn our experience into a very positive and comfortable one! The entire staff at Honda Universe was pleasant and went out of there way to make sure we had we needed and that we were happy with our choice. No pressure and no lies.Yes , I will buy a honda from this dealership again!

AJ

Sep 17, 2014

Salesmen John McGraw was excellent to deal with. Recommend this dealer and dealership!

dc23

Sep 17, 2014

excellent experience john mcgraw was great as was the entire managent team went above and beyond to get my new honda deal done 5 th honda from dealership getting better every time

Sarah W.

Sep 13, 2014

John made buying a car a pleasant and stress free experience. He is very knowledgeable about all of the cars. Even though my credit wasn't outstanding he was still able to get me approved. He has a great personality and I would highly recommend him to anyone buying a car. Sarah W.

lorraine.hubbard.5

Sep 13, 2014

JOHN MCGRAW HAD US LAUGHING ALL DAY AND WAS EXTREMELY KNOWLEDGEABLE! BEST SALES REP EVER! WE HAD HIM 3 YEARS AGO ALSO! I HAVE BEEN COMING TO HONDA UNIVERSE/BOB CIASIULI SINCE THE EARLY 90'S AND JOHN AND JEROME ARE BY FAR THE BEST GUYS EVER! JOHN WAS SO PATIENT AND MADE SURE WE HAD EVERYTHING WE NEEDED. EVEN PIZZA AND THE MET GAME LOL. FINANCE GUY WAS GREAT, MANAGERS, ETC. VERY ACCOMMODATING! WE WERE EXTREMELY IMPRESSED BY JOHN MCGRAW'S PROFESSIONALISM AND KNOWLEDGE OF THE PRODUCT AND OUR NEEDS. WE LOVE OUR 2014 V6 EXL!!! BEAUTIFUL RIDE AND SO GLAD WE RETURNED TO HONDA UNIVERSE! HAD BEEN CONSIDERING BMW BUT GLAD WE DIDN'T. WE WILL CERTAINLY RECOMMEND JOHN MCGRAW TO EVERYONE!

jadire

Sep 6, 2014

My daughter went there today for a vehicle that they were advertising online for 9700 (2008 Kia Sportage). When she tried to negotiate for a closer to book value price, they called the sales manager. The sales manager tried to talk her into paying 12000 (out the door price) and wanted her to finance that. When she told him that she had the cash, he questioned why she wanted to pay all at once. He told her he would only do 12000 out the door or he wouldn't make any money. Schisters. The book value is 8500 on that car. Don't trust these people.

Robert C. Hubbard

Aug 27, 2014

My wife and I have purchased out 3rd vehicle because of the professionalism we have recieved from John. Each time he has taken the time to understand our needs and deliver an amazing product with value and service. I recommend John highly to anyone that would like to feel like they would like to have the same experience. Please trust you will no doubt enjoy the process like we have over the years.

neilcassidy1

Aug 27, 2014

I am writing about your salesman John McGraw who we met on Monday 8/25/14 over all john was an excellent salesman and made an excellent presentation to my wife & I. He did everything to sell us a car..Plus John was & is very freiendly & likeable. He knows your products..Sincerely, Neil Cassidy 732-736-7077

Nicole

Aug 19, 2014

I am glad to now call myself a Honda owner! John Mcgraw is an amazing guy, unlike all other salesmen around. He did not pressure me into a car. Everyone was very pleasant from start to finish.I will be recommending everyone to Honda Universe!

nickilee

Aug 19, 2014

I am glad to now call myself a Honda owner! John is an amazing guy, unlike all other salesmen around. Will be recommending everyone to Honda Universe!

Harsh P

Aug 11, 2014

I had an excellent experience buying my honda from honda universe. John Mcgraw was my sales consultant and he guided me well throughout the process. Unlike other dealerships around the area(DCH kay honda), they were very receptive to my inquiries and answered all my questions patiently. I highly recommend buying from this dealership

Marshall's

Aug 8, 2014

Our salesman Gregory Levine went above and beyond to see that we where happy in the end. Its a long process but it was worth it in the end to drive off in our new car. Patrick the finance Manager was great to work with he he explained everything well and was light hearted while doing so.

suzymrshll

Aug 8, 2014

Our sales person Greg Levine went above and beyond for us to walk out happy. It is a long process but worth it in the end. Patrick the finance manager was very informative and explained things well to us.

JWA&SKA

Aug 5, 2014

Greg Levine was our salesman. He worked hard to keep us in our budget, and we ended up walking out with a better car than we could've expected for the price. Service was professional throughout our experience. No hesitation recommending Honda Universe.

JWA&SKA

Aug 5, 2014

Greg Levine was our salesman. He worked hard to keep us in our budget, and we ended up walking out with a better car than we could've expected for the price. Service was professional throughout our experience. No hesitation recommending Honda Universe.

sds440

Aug 5, 2014

Big fat liarsThey are a team of liars - everyone has a set commission to earn from you..list of there hidden costs are endless and it wont appear until you are signing the last freaking form after you have spent 4 hours buying a car. I will NEVER buy a HONDA because of this dealership experience..ABSOLUTE SCAM

Ray

Jul 26, 2014

Having done my due diligence online ,emailing online pre approval and speaking directly with Honda Universe I was assured that getting the vehicle I wanted would take "2 or 3 days" I just needed to come in give a deposit (a 50 minute drive for me) and they would do the rest. WRONG WRONG WRONG, no call backs I left many messages and after 8 days was informed they could not get vehicle, fact is I could have driven to the other dealer in Maryland in 2.5 hrs and purchased the car. Lesson learned If they dont have it in stock dont waste your time, false promises basically everything you hear that's bad with car salesmen

linda1006

Jul 26, 2014

I waited 2 full days for a quote on the vehicle, trade in value, terms and interest rate. I went to another local dealership that had the same vehicle on the lot - and drove out the next day with my new car. I left phone messages and still no call back from them. Awful ..... will never set foot in this dealership again.

djcbrsln

Jul 25, 2014

I came into Honda Universe driving a rental and left with a great pre-certified Civic with a great price. My consultant Greg L. was incredibly helpful and informative through every step of the process including the test drive, pricing, warranty, financial arrangements, insurance and state registration title and plates. Greg L. even helped me turn in the rental at a local agency. Greg's dedication to his clients has earned my future business and great recommendations to all my friends, family and associates.

djcbrsln

Jul 25, 2014

I came into Honda Universe driving a rental and left with a great pre-certified Civic with a great price. My consultant Greg L. was incredibly helpful and informative through every step of the process including the test drive, pricing, warranty, financial arrangements, insurance and state registration title and plates. Greg L. even helped me turn in the rental at a local agency. Greg's dedication to his clients has earned my future business and great recommendations to all my friends, family and associates.

HaddonHts

Jul 19, 2014

Everything was simple and straightforward, the car was as expected, no unexpected fees, etc. John McGraw was very personal and helpful.

Jon Scherer

Jul 16, 2014

I have never had a better experience at a car dealership in my life. My salesman John Mcgraw was very knowledgeable and a breeze to work with. Also my finance manager Lindsay Mulrain was just as easy to deal with. I will be back for all of my future purchases.

Jvecchio27

Jul 7, 2014

I have had 3 bad experiences in the past with buying cars, but when I walked into Honda Universe salesman Sean Jones made sure my experience was easy and as stress free as possible. He did not pressure me into buying my car he went over every part of the car I was interested from top to bottom. He was very patient with me when I wasn't sure I wanted to buy the car. I can't thank Sean enough for making my experience at Honda Universe the most easiest and stress free experience overall.

Alessio8

Jul 3, 2014

my experience with John MCGraw right from the stat was excellent he was very helpful and understanding. And did a great job.I would recommend anyone i know looking for a car to see him.

Alana

Jun 30, 2014

I just purchased a vechicle from Honda Universe in Lakewood NJ. My salesperson was "John McGraw". I have never had a more pleasant experance buying a car. John was personalable, honest, caring, and I feel that not only did I get a wonderful deal on a great car but I now have a new friend. I will never buy a car from anyone else. Alana Larsen

BrazilFan

Jun 23, 2014

I had a great experience working with Rahsaan Jones (Sean). He made sure that I was comfortable throughout the proccess, which is refreshing from a dealership. I would reccommend him to all my friends and family.

psamir32

Jun 21, 2014

I gave this review a great score because the salespeople were nice and honest. They didn't just tell me what I wanted to hear and change it afterwards. I wrote this review for the salesperson's that were helping me. I would say the service department customer service sucks. They don't know how to schedule work in a efficient manner. I had to yell and fight to get the accessories that were owed to me installed in a timely manner with a loaner car.

Sabrina

Jun 18, 2014

The service was excellent. I had a great expierence here! I would reccomend John M to all of my friends.

Elena Henry

Jun 17, 2014

We want to thank Robert R. for all his attention to us. We are very please with all. We totally recommend him to our family and friends.

Robert Kaplan

Jun 16, 2014

Robert Rubinacci was a great sales man and got everything done I wanted and much more. They got me the vehicle I wanted and did it with great customer service throughout the whole dealership. I would definitely recommend to come and see Rob at Honda universe to buy your next car!

Joseph P. Del Guercio

Jun 12, 2014

Outstanding Salesperson / Greg Levine did a great job. He was honest and very thorough. He went over every detail and I felt I could really trust him. He even provided me with his personal cell number

Honda fan

Jun 10, 2014

I hate going to car dealerships for the obvious reasons, but I was infor surprise when I dealt with John M. Not only was he easy to deal with, but made it fun. I would tell anyone looking fro a car and a good experience to go to Honda Universe and see John M.

Mary M.

Jun 10, 2014

I went in just to look and get some information about getting a new car and met my sales assoc. Greg Levine. He was very informative and made the whole buying process so easy and explained everything about the car and talked me through the process. He made me very comfortable and was understanding of my needs. I would recommend Greg and Honda Universe to anyone looking for a new or pre-owned car. Greg your the best what a terrific experience not all dealers are the same.

sandy patel

Jun 10, 2014

very happy to doing business with honda universe.very frendly staff good service all manager was nice.very clean place service people are frendly.it is one of the best experince.

Shayna

Jun 10, 2014

Had a good experiance and would reccomend John M to others looking to buy a car.

jimkurtz

Jun 9, 2014

I went in for service, as i was waiting for my vehicle to get repaired i walked into the showroom to get some info on a new car, i was helped by the guys there to trade in my 05 civic for a brand new one, they were very patient with me and very courteous, i will come back and recommend all my friends

Ana Valladares

Jun 7, 2014

Definitely a satisfied customer especially since this is my first time with a brand new car! My father and I were pleased to make business with John. He took care of us not only when it came to the car but also to make us feel comfortable. (Adding to the fact that I was very ill and he made the process 10x easier!) I can definitely recommend John to anyone whose looking to buy a new car and is still a tad bit skeptical.

honda fan

Jun 7, 2014

The overall buying process was made to be seamless and enjoyable rather than stressful. I would recommend friends and family to John and Honda Universe

Samir Patel

Jun 7, 2014

I would like to say this dealership provides a great service with the honest answers. I would recommend this dealers over others because I went to few other Honda dealers this one was the most straight forward. I would recommend Robert and Mark as excellent salesmen.

Kenneth

Jun 4, 2014

John and Danny were great they helped me through the entire purchasing proccess, John even picked me up after I had work done on my car. I would recommend them and the dealership to anyone looking for a good buying experience.

honda2014universe

Jun 3, 2014

We are very happy with our new vehicle purchase, we were helped all the time and the transaction flowed smooth and positive, was a great experience been treated by John as our sales representative always at the costumer side being honest and transparent , we highly recommend John McGraw and Honda Universe as a Dealer,because on these difficult times it is hard to find good people and human quality as first when most of the dealerships are focus to make money desperately at any cost, congratulations folks to be sincere and keep gaining valuable costumers, Francisco & Yamila

katie503

Jun 2, 2014

my salesman John was the best he was friendly sincere make me feel comfortable was very knowledgeable and I would recommend anyone who wants to buy a new car and wants it honest person to go see John

kseymou2

May 31, 2014

I had a great experience dealing with both John M. and Danny. They worked together for several weeks to find the right car for me at just the right price. They even picked me up to get my car from service after dropping it off for the day. I would recommend them to anyone i know to buy a car.

valentinemeyer

May 19, 2014

Thank you for a great experience buying our new 2014 Honda Odyssey! We couldn't be happier with the price we paid for the vehicle and also the willingness of the salesman and management to negotiate. We are in love with our new minivan! John McGraw was an excellent salesman and so funny and entertaining! After 20 years of Honda Universe serving our family, they came through again. Keep up the great work!

tfry

May 12, 2014

The customer service provided by John McGraw was exceptional. He was knowledgeable, courteous, and friendly. He understood just what I was looking for and assisted me thoroughly throughout the entire experience. His encyclopedic knowledge of the Honda product made the car buying experience much easier than i expected. I am extremely satisfied with my new car, and I will becoming back to Honda Universe for all of my car purchases in the future!

fmurphy925

May 2, 2014

I always bring my 2011 Pilot to Honda Universe. I bought it there from John McGraw, the friendliest car salesman i've ever encountered, and I will always bring it there. It runs like a dream. John always stops by the waiting room to greet me and catch up on my travels. We are discussing buying a new Pilot in 2015. With John by my side on this, i can't lose. Thanks to all your staff.

CMRD1221

Apr 9, 2014

After having a NOT so great Honda experience at another dealership, my fiance and I were hesitant to walk into Honda Universe. Despite our hesitation, we were very happy with the service Rahsaan and John had given us. I had talked to Rahsaan a few weeks leading up to this experience and I believe that definitely helped with the overall experience. Because he knew what we wanted to do, he was able to convey that to John. Sometimes car salesmen get bad reputations for being too pushy or overbearing, but we did not feel that way at all with Rahsaan and John. Very pleased with the car, the price, and the ultimate experience. Thank you both to Rahsaan and John for making me love Honda once again.

matticovino

Apr 5, 2014

I called Honda Universe about the recalls on my 08' Honda Civic Coupe. The receptionist told me I could bring my car in to the service center anytime. When i arrived there i asked for the service manager and told him about my paint problems and stated that i had received recalls for the paint, engine block and visor. He replied with ...Yeaah we stopped doing the recalls but if u wanna pay for a paint job we know a place that can give you a "Great Deal." I thought he must have been joking... but no he was dead serious. So how does a service center tell me they don't honor recalls but if u want to pay for it we will. Hey Honda your PAINT IS TRASH AND SO IS YOUR CUSTOMER SERVICE . PLEASE CORRECT YOUR PROBLEMS STOP EMPLOYING CROOKED 2BIT SALESMEN. I AM FLAT OUT INSULTED BY MY EXPERIENCE WITH YOUR DEALERSHIP. I HAVE ALREADY PAID FOR MY CAR IN FULL I AM NOT SPENDING MONEY TO REPLACE YOUR CHEAP PAINT JOB. I WILL NOT PAY FOR A RECALL EVER . PLEASE CORRECT YOUR PROBLEMS WITH YOUR COMPANY.

purchaser2014

Mar 29, 2014

I generally find buying a car very stressful, however working with John McGraw was a unique experience. His no-pressure approach was a welcoming surprise. John was courteous, friendly and genuine. It was a pleasure to work with him and I highly recommend anyone interested in a Honda to cdontact John McGraw.

tinker_06

Mar 29, 2014

The overall experience was a good one. The used price of the jeep purchased was a fair price but the amount received on the trade in was to low.

peltz1234

Mar 26, 2014

I was never dealt with in such a brute rude way before leasing any car. I came in to get pricing for a Honda odyssey. Not only were they not upfront about the cost, they tried to hustle me and make me feel uncomfortable for trying to price out the car. They tried to get info on what i was paying for my current lease and overprice me for the new lease instead of just being upfront. Stay away from these guys. If they were any good they would sell more minivans in Lakewood where there is a huge market for these cars. Thats why no one in town buys from them.

EdwardBayville

Mar 17, 2014

The service and treatment I received from Mr. McGraw a year ago when I leased my wife's Odyssey EX-L led me to return to Honda Universe for my Accord EX-L. Excellent service again from Mr. McGraw. Very pleased with his professionalism and commitment to the customer.He was not interested in selling me something I "did not need" and "could not afford."Outstanding all the way around, and would recommend Mr. McGraw to anyone that wants a Honda.Even with two (2) other Honda dealers near my home, I decided to go to Lakewood for this purchase only because of Mr. McGraw.Very pleased with service and price.

isoffe

Mar 14, 2014

Everyone that I encountered was very helpful and friendly. My sales person, John McGraw, was extremely helpful. He was very knowledgeable and answered all my questions to my satisfaction. It was a long day and I had my children with me. Everyone was nice to them, offering them popcorn. There were computers that they were able to use to play their games, which kept them quite occupied while I could concentrate on the business at hand. I found this to be a very smart concept. Somebody was thinking.I hate buying cars but all in all this was a rather pleasant experience. I would recommend this dealership and to John McGraw.

Billvs

Mar 13, 2014

John McGraw and the rest of the team went out of there way to get my new CRV here as I requested. John was easy to work with and he made it happen!! Thank you John!!!

yhuertas24

Mar 3, 2014

Mr. Jones;Was exceptional, and very patient in working with me through the deal process of getting me into my vehicle. He did an outstanding job.

dsergi1

Feb 28, 2014

Had a great experience with John McGraw. I got everything I asked for and more. I would definitely recommend Honda Universe to anyone looking for a Honda.

KathrynSantora

Feb 28, 2014

It was a good experience, John was very helpful and friendly. I am very happy with my new car. I will be back when I need another new car!!

Lopeha1

Feb 28, 2014

John was amazing both on the phone and in person and managed to help this mom of triplet three year olds get out of a outlander SUV and into a minivan for the same payment I'm used to!! You want a miracle worker, see john McGraw at honda universe!

tinselyn822

Feb 25, 2014

I was NOT looking foward to turning in my lease and going through the process of getting another car. Much to my surprise John made the experience fun! It was stress free and he had me laughing the whole time. Somehow he even managed to get me in my car without a co- signer! Working with John was quick and easy and he even called me twice AFTER the deal was closed just to make sure I was hapoy and see if I had any questions!! Can't say enough good things about John! Professional and courteous. A real pleasure!! We will be back and always reccomend him Love my new car too! Thanks again!

Jmt630

Feb 24, 2014

I would like to thank John McGraw for helping me and my family find a new affordable car. He is a man of his word and a very great devoted salesman. I am now worry free driving in a better maintenance free vehicle. John is definitely someone to do business with in the future!

Jess12109

Jan 31, 2014

My fiance and I went to Honda to lease a civic, the salesman Rahsaan (Sean) was very knowledgeable and had great customer service. However, we sat there for 8 hours, and from the time we walked in the door we were under the impression we had already been approved for a lease since we did a lot of the paperwork over the phone to alleviate time at the dealership. Obviously, that didn't work out as planned. By the end of the night which was past closing time and hours of sitting there, we were told that we were never approved for the lease but approved for financing and since the bank closed before the info was submitted they just "assumed" it would be approved by the bank on Monday morning. They said they would NEVER allow a car to leave the dealership unless they were POSITIVE it would be approved and assured us that numerous people looked over the deal and with there experience and knowledge that it would not be a problem. We were confident that all was well and the car was ours. That was a mistake! It took them TWO WEEKS to call us back and say that the lease was never approved and the options were return the car or finance it for a higher amount. When we agreed to finance it, we showed an e-mail they had sent us about 2 years of free oil changes with the purchase of a vehicle.. They then had the audacity to say the e-mail had to be shown at the date of purchase and they could not honor it. This was after the finance manager said he would love to give it to us as long as he saw the email and would love to use it in a sales pitch. All in all I would have to say that it wasn't a good experience and that it was more of an inconvenience then anything else. I had higher standards for Honda and they did not reach my expectations.

Jhill501

Jan 27, 2014

Was really helpful and enjoyed my time as we looked at cars. Would go back anytime for him to help me with my next car.

shore442

Jan 27, 2014

I purchased a vehicle at Honda Universe. My salesperson was Rahsaan Jones. It was a great experience. I would recommend Honda Universe and Rahsaan to all my friends.

Sortiz4290

Jan 24, 2014

Although I was not able to get a car at the time. John McGraw told me not to give up and he would do what he could do to help. He thoroughly explained everything I needed to do to be able to get a new car. I left feeling better about what was needed to be done to get a new car. A few days later he called and left a message reminding me not to give up and to come see him again when I am ready to get a new car, and he would do what he could to help.

jmmilon

Jan 20, 2014

Very friendly. Easy to work with. They made sure to find exactly what we wanted and worked with us on the price. I would recommend them to anyone.

boo06

Jan 15, 2014

was ganged up upon to buy car. needed a particular feature and was told only 1 vehicle in stock. would not show me other vehicles. this was the most unscrupulous dealership I ever had the misfortune to encounter. Car was way overpriced. Place should be closed down. Too many decent dealerships out there who will treat a person fairly

jdoviak

Jan 13, 2014

A great experience, thank you very much! I would highly recommend buying a car at Honda Universe to my family and friends. Be sure to see Rahsaan.

awilda93

Jan 11, 2014

The expericene I had at this dealership was an amazing one! I was amazed with John McGraw one of the best dealers I ever dealt with.

Apfffr

Jan 10, 2014

We had a great experience at honda universe with darian as our salesman. He helped us find the car we were looking for, we got a great deal, and the sales process went smoothly.

mazey28

Dec 31, 2013

The service that I received at Honda Universe from John McGraw, Darian Hardy & Glenn Swenson was none that I have ever experienced before. The service we received was exceptional and I will be referring this dealership to all my friends and family. They made buying a vehicle an enjoyable experience with their contagious personalities, knowlege and humor.

vargal01

Dec 31, 2013

Friendly, not overbearing, qualified, professional, knowledgable, efficient. I am a former Honda owner of the CRV and the Pilot and each time was a pleasant experience. I planned to visit other dealerships that day. I chose Honda first knowing that I would probably have the best deal and experience there and I was right. There was no reason to further my search at other car dealerships.

haileeperez1

Dec 30, 2013

My experience was wonderful! The employees that helped me was great and got us a great deal. He was friendly, honest, and even funny. He made our experience enjoyable, as did every employee there!

Jacksontbird

Dec 30, 2013

Had a great experience. Darien and John were both great and worked with me and got me a deal that fit my budget. My 3rd honda

Jules52

Dec 29, 2013

This was out first visit to Honda Universe and it was the best buying experience we had at any car dealership, period. Our salesman Darian Hardy was wonderful. Buying a car can be stressful but he made my husband and I feel at ease from the moment we met him and he worked diligently to get us the best possible deal. Along with the help of John McGraw, what can be a long, painstaking process was actually pleasant and even fun. We give them the highest recommendation possible and would never consider going anywhere else to purchase a car. Maria and Richard Ruggiero

rozlee21

Dec 27, 2013

John McGraw is a wonderful salesperson. He is friendly, knowledgeable, and very professional. He makes his customers feel at home the minute they walk in the door. He has a low key approach to selling a car, and it worked for us. He wouldn't let us leave the dealership without our test driving the car and making sure that everything about the new Honda was explained to us. We certainly understand why John has so many repeat customers.

ilovemysi

Dec 11, 2013

JOHN IS AN AMAZING SALESMAN I WOULD NOT BUY A CAR FROM ANYONE ELSE IF YOU NEED A CAR GO TO HIM DIRECTLY HE WILL FIND YOU THE BEST DEAL AT AN AMAZING PRICE! THANK YOU JOHN FOR ALL YOU DO! YOUR THE BEST!!!!

Lhulkm

Nov 15, 2013

Very funny guy, made the whole experience comfortable and memorable, thank u for selling me my first car i ever financed, God bless you, i will recommend him to anyone that is looking to purchase a car.

Jenny

Nov 14, 2013

I recently went to the dealership with my boyfriend to look for a new car. John McGraw was our salesman and he made the process of purchasing a car very relaxing and entertaining. Even though it took a while to get the paper work done he kept us company and answered any questions that we had. I didn't realize that purchasing a car could be so fun. I will definitely recommend this dealership and salesman to anyone that I know who needs a new car!

JerseyShorefamilyman

Oct 25, 2013

Great experience with Rahsaan (Sean) Jones. He found the very specific car we were seeking and worked hard to make the deal! Would highly recommend this impressive young man

JohnJSeptakIV

Oct 25, 2013

John was AMAZING! Friendly right off the bat and very knowledgable. Had us in and pity with a new car as fast as he could and had us very satisfied with our sale.

mleuthner

Oct 25, 2013

John was great, I would without hesitation recommend him to anyone. No pressure, very friendly, straightforward and to the point. Got me into a great car at a great price.

7Gary

Oct 24, 2013

This is the 4th car I have purchased from this dealership since 2006. In 2012, I purchased a CR-V for myself and 2 days later, a Civic with my son. Glenn S treated us extremely well. So when I went to buy my 2014 Accord, I asked for Glenn. No surprise, Glenn was now a manager and referred us to another great salesman in John McGraw. It would not surprise me if John is a manager the next time I go. Anyway, John treated us very professionally and we closed the deal in no time, with no pressure. He realized the value of return customers and together we came to an agreeable price amicably. Honda Universe will always be my first choice to earn my business. Ask for John M.

samtiroly

Oct 5, 2013

I saw a 2010 Honda Pilot with 15K for $29,996 miles on the dealership website. This brought me to the dealership. I had previously visited Coast Honda several times, but did not engage in business with the sales people there. Honda Universe had much more selection of Certified Used Honda Pilots than Coast, which is why I kept checking the website. When I arrived at the dealership, there was a window sticker listing the car at $35,000, and negotiation was required to get the internet price, which I thought was misleading. My salesperson was excellent. John McGraw went out of his way to answer all of my questions and get me the information I needed to make my decision and close the deal. He had the service team clean the vehicle twice, since he thought it could use an additional cleaning. He scheduled me promptly for service when we learned that the DVD remote was not working for some reason and he came through on the promise to provide me with a second key, which the dealership cut for me. John was very friendly and helpful and promptly returned phone calls. Honda Universe has some work to do with standardizing the certified car package. The Certified Used vehicle package is stated clearly on the website, regarding what is included and what is expected. Yet several elements were not offered up front and needed extensive follow-up to obtain. These were: floor mats, owners manual, certified used warranty manual, and a copy of 150 point inspection checklist.I would recommend this dealership, but know what you're entitled to when you decide to buy!

marydeech

Oct 1, 2013

The reason I went to Honda Universe was because a friend of mine had such a positive experience with her salesperson that she said I should go and talk to him. I was not planning on buying a Honda CRV, as I did not have a great experience at another Honda dealership. She called to make sure he was working before we went. My experience with John as a salesperson was very enjoyable and extremely informative. I was not sold on a Honda until he showed me all the features the CRV had that I was unaware of. I was given a price and came back with my husband to purchase the vehicle. However, there was a discrepancy in the price which the salesperson disclosed to me before going into the finance department which caused me to not purchase the car. I was extremely satisfied with the way I was treated as far as my experience with my salesperson, just unfortunately not happy with the way the deal went. Would definitely recommend John McGraw as a salesperson.

lupastempestas13

Sep 30, 2013

My overall experience with Honda was amazingly pleasant. The two gentleman that helped us were very friendly, personable, helpful, and not to mention a humorous pair.The service was excellent , and I recommend you go to Honda Universe.

Pecan7500

Sep 29, 2013

Everyone at the dealership was amazing. Kristen was informative and direct. They worked with me to arrive at the best deal possible. I was extremely impressed with the professionalism and attention they showed. I will recommend this dealership to all my friends and family.

shortydee101

Sep 25, 2013

I was having issues with my car and Michele Dalton was there to the rescue. I must say that this was my best car shopping experience ever. Michele was very informative and she was anwsering every question i had.Nowadays you go to car dealers and they don't care what you want, but that was not the case with Michele. She was very sincere and kind. Michele delievers an incredible service and gives a very pleasant experience.I will be coming back to see Michele whenever i am i need of a car. Michelle deserves 5 stars!!!Thank you Diana Enland

mike9011

Sep 24, 2013

Service was excellent and kristen was very friendly I told her what car I wanted and the price I had in mind and the same day I drove the car I wanted off the lot

robynwhite22

Sep 21, 2013

I was in a difficult financial position and needed to get out of my previous vehicle ASAP. Greg Levine was an absolute Godsend. He worked tirelessly to make the deal work for my nearly impossible financial situation and was able to put me in the vehicle I truly loved. He stayed well past his scheduled quitting time to make sure I had no problems and to make me completely happy. He stated that this was the start of me being his customer with the purchase of my Civic Si, not the end. That he would be available to me if I ever needed anything. He was true to his word. I had a question and needed to come in to see him. He got right back to me and made himself available at my convenience. Lindsey Mulrain was equally as easy and wonderful to work with in the financial office. I found her to be extremely caring towards her customers needs when it came to all aspects of the purchase. Again, she also reassured me that if I needed anything at all ever she would be there to help out. Because of the late hour, we were waiting for the final ok on the financial end for the next morning. She took the time to get in touch with me to let me know all was in place. Above and beyond doesn't begin to cover how far this dealership and these employees will go to please the customer. Greg and Lindsey helped me more than words can express and I am truly grateful. I can't say enough.

rginian

Sep 18, 2013

From the moment I walked in Kristen was friendly, open and honest regarding all questions asked. She was not pushy or overbearing. Was a positive car buying experience. I highly recommend this saleswoman.

Chrisc

Sep 17, 2013

Dealership claims customer service is number one! Not for me! Traded in 2012 Chrysler 300 with 8300 miles to get 25k from dealer. Leased 2013 CRV. Signed paperwork on Monday morning after leaving my car and taking new car saturday. Thursday was called back because manager signed lease paperwok wrong. Went back again Thursday signed new paperwork, cal my home 1 hr later they gave me wrong paperwork to sign! Send employee to my home to again sign correct paperwork. Still no check and Greg Levine salesman tells me on Monday waiting for paperwork to get to lease co before my check can be cut for my car they had for over a week. I called manager Mr. Frederick who i explained the problem and he told me i will have to just wait for my check and then proceeded to insult me and my workplace until i just hung up! Go to any other Honda Dealer!

luzluz

Sep 11, 2013

he was very friendly and helpful. MacGraw has explain me in detail the operation of the car and also gave me many options that helped me choose the car you were looking. I will recommend to my friends.

Judgre

Sep 9, 2013

John McGraw was an outstanding salesman. He was respectful, honest and extremely helpful. He helped us chose the best car for our needs and gave us an awesome price. If you need to buy or leese he is the salesman you want!

Princessparty

Sep 5, 2013

Excellent Service and Great Deal on a Honda Civic Si. John McGraw was very available and willing to answer any questions. Very informative about the product, unlike some other dealerships.

Kc52927

Sep 5, 2013

My experience was great, the only downfall was I made an appointment and I had to wait an hour before the dealer helped me and wouldn't bring anyone else over to help until the last minute. Very unprofessional and not the way a customer buying a car should feel before you start the transaction.

Happy in LAKEWOOD :)

Aug 30, 2013

I recentlywent to this location looking for a new car, I was very satisfied with my John McGraw, he really made me feel at ease buying a car. He was not pushy at all, he helped me with compassion, not just for a paycheck, he really was great and I would recommend this location and escpecially John McGraw anyone looking for a new car!!!!!!!

IVSMOM

Aug 29, 2013

I bought my car from John M. he was great. He answered all of my questions, went over all of the safety features, and got me a great deal. I recommend him ANY time anyone I know wants to go car shopping.

JohnNY

Aug 29, 2013

John M. did a great job of providing the information on the cars that we needed.

James More

Aug 24, 2013

John was very helpful. Showed us a variety of cars in our prices range. But at this time we are still looking. John stated he will contact us if anything new comes in.

LoriCarr

Aug 22, 2013

Excellent service. Very considerate of customer. Not high pressure. Very informative on car information. Great Price. Excellent Car and Service. Salesman helped each other and worked together.

Anna

Aug 20, 2013

John, was a professional patient compassionate, no pressure salesperson Answer all my questions, Spend a great deal of time with me to make sure that I was comfortable with the decision I made at the price I could afford .

Jersey Girl

Aug 20, 2013

very knowledgeable in product - not pushy - concerned with my needs

MargeBertino

Aug 19, 2013

I RECENTLY PURCHASED A 2013 HONDA CIVIC. IT IS JUST GREAT. MY SALESMAN WAS JOHN McGRAW. HE WAS VERY FRIENDLY AND VERY INFORMATIVE ABOUT MY NEW CAR. HE SHOWED RESPECT IN EVERY WAY POSSIBLE. MY HUSBAND HAS A MEDICAL PROBLEM AND SOMETIMES ASKS QUESTIONS AHEAD OF TIME OR REPEATS ETC. JOHN PICKED UP ON THIS AND WAS REALLY RESPECTFUL TO HIM AND DIDN'T MAKE HIM FEEL UNCOMFORTABLE. I WAS SO GRATEFUL FOR THAT. JOHN HAS A GREAT PERSONALITY AND KNOWS HIS STUFF. HE IS A GREAT ASSET TO YOUR COMPANY. I WOULD BUY A CAR FROM HIM ANYTIME. THANK YOU VERY MUCH,MARJORIE BERTINOLAKEWOOD, NJ

happy guy

Aug 16, 2013

I went to honda universe to buy a car, and was met by John M. I explained to him what I was looking for, and he brought me to my new car. He then showed me all the gadgets in the car, and even things I didn't know about.He made it easy for me to buy my car, thanks John!!!

stanford11

Aug 1, 2013

The entire process working with Honda Universe was first class. I don't think I've worked with a more professional caring salesperson in 25 years of purchasing vehicles than Greg Levine. He truly cares about his customers and takes the time to understand each customers needs. Ialso must add that I got a great deal. Kudos also to Brian D'Zio in finance. Brian explained every detail in the contract and made certain all questions were answered to my complete understanding. If you are in the market for a new Honda, do yourself a favor and make an appointment with Greg at Honda Universe. I think you will be happy you did.

916kims

Jul 30, 2013

John, was a professional patient compassionate, no pressure salesperson Answer all my questions, Spend a great deal of time with me to make sure that I was comfortable with the decision I made at the price I could afford .SincerelyAnna Perillo

Bcstorky66

Jul 29, 2013

John and the staff was very friendly, listened to our needs and fulfilled our expectations. John answered all of our questions and was very quick to return my phone call. I recommend giving John your business because he works to earn it. Overall, a enjoyable experience for my wife and I.Brian Carroll

frattacasa

Jul 20, 2013

I have NEVER been treated this well at any car dealer by any salesman. I must say that Greg Levine is a pure joy to work with.I have bought 3 or 4 cars from him and I would HIGHLY recommend him to everyone! He's friendly, knowledgeable, accomodating, and totally professional. on a scale of 1 to 5 with 5 being the highest rating, I would give him a 10!!!!!! He's bends over backwards to give the best deal possible! I recently purchased a used Honda Accord from him. He directed me to an immaculate vehicle that was as clean as any new car I ever saw!I simply could not be more pleased!

carmc

Jul 15, 2013

Honda Universe and John McGraw was the fourth dealership and salesman that I dealt with while I was looking for a (new) used car. The best thing I should say about this transaction is Honda Universe and John McGraw should have been my first choice from the beginning. John McGraw was the absolute best and a straight shooter who made my purchase as easy as a purchase could go. If it wasn't so late in the evening I bet I would've been in and out of the dealership with my new car in a little over a hour. John McGraw is the real deal and would recommend and go back to him for my next vehicle purchase. Thank you Honda Universe and especially a BIG thank you to John I would say he is the best salesman in Ocean County NJ Carmen Chimenti

Markn2147d

Jul 9, 2013

Worst experience ever took my car in on several recalls refused two then said cant do the third because we don't have the tools . Told them if they cant fix the ignition key problem don't take the key out, of coarse didn't fix and took key out and no one took responsibility to fix it just got run around car completely disabled

mariahcruz

Jul 1, 2013

Overall a great experience . John Mcgraw is to be commended for his warmth and manner as he helped make my deal. Thankyou honda for my new pilot

BG114

Jun 30, 2013

John was a great salesman and made buying a new car a great experience. He kept the process easy and answered all my questions.Hopefully he will be there the next time I am in the market for a vehicle.

William Everest

Jun 29, 2013

OUR EXPERIENCE WAS PHENOMINAL! MICHELLE WAS EXCEPTIONAL! SHE WAS FRIENDLY, PROFESSIONALLY, AND VERY KNOWLEDGEABLE! BY FAR THE BEST LEASING EXPERIENCE WE EVER HAD! ALL THE STAFF AT HONDA UNIVERSE WERE A PLEASURE TO MEET AND WORK WELL TOGETHER AND AS A RESULT WE ARE THE VERY HAPPY LEASERS OF A 2013 HONDA CIVIC! WE LOVE DRIVING OUR HONDA! WE WOULD RECOMMEND ANYONE LOOKING TO BUY/LEASE A VEHICLE VISIT HONDA UNIVERSE!

atomaro

Jun 27, 2013

John was an absolute blast to buy from. He was so funny which really helped pass the time. He was extremely clear on explaining absolutely everything I needed to know and made sure I had every question answered correctly. He even answered questions I didn't even know I had about my new car. They really worked with me to get me in the exact car I wanted at the price I can afford. No pressure and knew exactly what he was talking about. THANK YOU JOHN !!!!

theresav

Jun 26, 2013

I am a confident professional woman but put me in a car dealership and I feel a little intimidated but I wanted another Honda because the service had been so wonderful over the past five years so I put my big girl pants on and entered the very intimidating world of buying a car.Thankfully I saw michelle dalton who greeted me and immediately made me feel comfortable as she educated me in the choices of vehicles as well as finance optionsI decided to purchase a Honda crv at this dealership because of the service from this exceptional member of the Honda team.

ptfit

Jun 20, 2013

I had an excellent experience with john at this location. He listened to all of my need and concerns and addressed them all individually. An overall pleasure.

sclarfie

Jun 19, 2013

John was absolutely awesome to work with. He made me laugh and I got a great deal too. He never forced anything on me at any point and really knew the vehicles. He took the time to show me what I was looking for and explained why he was showing me each car. He's definitely the guy to go to if you want a positive car buying experience. It was by far the best experience I've had at a dealership and I would follow him to whichever dealership he goes to. If you're looking to learn about the cars and have a great time as well, John is your guy!

Sanzonebrittany

Jun 12, 2013

John was awesome !!! He helped my grandma and I pick out the perfect car and helped us with insurance and buying the car. It was an awesome experience and I love my new car ! All thanks to John, anyone reading this and need a new Honda ask for John McGraw

Babybeau

Jun 9, 2013

Krystle Rhoads is superb and was a key factor in the purchase of my new vehicle. Specifically, her knowledge of the dealership and services provided were superior. I actually switched from a loyal Toyota customer to a Honda advocate after dealing with this dealership. Krystle is to be commended on her insight in dealing with clients. Moreover, she is smart, articulate and is keenly aware of the customer/s needs. I would highly recommend this dealership. I would like to add that the General Manager was also a pleasure to deal with. I actually left this dealershp with a new car and a renewed faith in the car buying experience!

Austin0327

May 31, 2013

I visited this Honda Dealership to get some idea of what type of car I would like to purchase. John McGraw was my salesperson. He was very knowledgeable offered details about each Honda I was interested in and was polite and friendly.John gave me a very pleasant experience and although I'm not sure which model I will buy, I'm happy to say once I decide I will return to this dealer.

Bobhac

May 30, 2013

The worst dealer I have ever been to. I purchased a new cr-v and paid cash and that process lasted over 5 hours. Had the first service there and they did not include tire rotation which I had to pay for. There was a recall on the cr-v so I called the dealer to make a appointment. When I got to the dealership I had asked how long would it take to do the recall. The person at the counter stated about 1/2 to 3/4 of a hour. It took them over 45 minutes just to put the car in the bay and when they were finished I was there over 2 hours. When I was called a few days later about my how my service was I gave them a poor rating. A week later I received a call from the service manager to find out why I rated them so low. After telling him about what had happen he offered me my next service for free oil change and tire rotation and said he would e- mail those coupons. I am still waiting, and will be going to a different dealer for my service moving forwardDo not use this dealer for anything.

hmanzueta

May 23, 2013

John Mcgraw was a fantastic sales consultant!!!!! It was my first time buying a car and I explained to him what I was looking for and he sure did find it! He was very patient and friendly through the whole process, offering me coffee and making me laugh. He answered every question I had!!! I love my new car. Thank you John for such a great experience! You are #1

sjc820

May 21, 2013

Tony Caruso was my salesman for the purchase of a 2013 accord. He was fantastic, patient and always willing to work with me.--great guy

janeen63

May 18, 2013

Friendly atmosphere made me feel comfortable from the start. Didn't mind the time I spent there and everything is up front no hidden suprises .

Foglifter

May 11, 2013

From the moment I spoke with John McGraw he made me feel welcome. I have had a checkered financial past but he encouraged me to allow them to help me and they did. They got me financing without ever being condescending. T was a long day but John stayed with me offering refreshments and stories while we waited. Honda universe has an outstanding employee in John and the other members of his team. I will now consider Honda universe before going anywhere else and will recommend them highly. Thank you for a wonderful experience.

Honest Jersey Shore Guy

May 8, 2013

These guys are liar & thiefs. Worse then any other Honda dealer I have ever been to. The finance guys (you know the expensive SUITS) who sit on the throne in the rear, try every way to scam, con & steal from the customer. Don't go there ! You will regret it. I know I did.

MarySchwerdt

Apr 30, 2013

John took care of us right from the start. The price was unbelievable and dealership was very friendly. Will buy there again.When I ready to take car I noticed what I thought were scratches, John had the detailer come out and they just wiped off they, were only smudges. John called me the next day to see if everything was ok and if I had any issues I should give him a call.

josefruiz23

Apr 29, 2013

Very good experience, our dealer was a great guy, made sure that everything was taken care of properly and effectively. Definitely will recommend to anyone.

naziyahrenee

Apr 29, 2013

John was very helpful and friendly. He was very knowledgeable and made sure to answer any and all questions/concerns my husband and I had. He made sure that we felt comfortable with our choice, helped us find the best fit financially, and that we understood every aspect of our purchase. I had an overall very good experience and would highly recommend a visit with John McGraw at Honda Universe.

Ashleyhill1

Apr 13, 2013

John was awesome he worked very hard to get me approved for my first car loan - explained the vehicles to me in detail and also explained all my options to me to layman terms - he seemed genuinely concerned with my well being and getting into a safe and affordable vehicle

mrsnowey

Apr 9, 2013

John McGraw is a superb car dealer. He is a very kind person and he really takes the time to get to know his customers. He really works hard to get you the best deal that he can. He is also very thorough. He is also very funny and he made us laugh. We really enjoyed our visit with him as a car dealer and also as a person. We would recommend him to anyone who is interested in buying a car.

Tammyhonda

Apr 1, 2013

Scott Wendling was a very patient salesman as it took me two hours to just make a decision to purchase. He was courteous and very informative which made making a tough financial decision in this scary economy easier. Honda is a long lasting product with great reviews and taking on a long term loan knowing the car will still be running is a great feeling plus the extended warranty I purchased made sense to purchase. This dealership is clean and up to date and has a friendly staff as well. I will refer friends to the dealership. Thanks!

Gstewart23

Mar 30, 2013

We came in to buy a new car knowing exactly what we wanted, John McGraw was very informative on any and all details about the car we were looking at. We had been at another dealership previous to coming here and were treated poorly by their staff, not giving us any info needed when purchasing a new car. We came back to see John and he helped us through the entire process. We will be recommending anyone looking to purchase a car to John McGraw at Honda Universe.

edwinmery

Mar 22, 2013

i have given this review because mr.mcgraw made my wife and i feel very at home and he dnt pressure us to take the first vehicle he show us ,i have been to many places to look or buy a vehicle and most times they try to sale you what they want and i ended up walking out.mr mcgraw wasnt like that he spend a long time with us and all that time he was kind and never change .so i hope that when we come back hes there to sale us another vehicle or if i know of anyone i will surely send them to him. thank you. and bless be Mr .mcgraw and family.

JonKus

Mar 2, 2013

Searching for a Certified Pre-Owned vehicle for my wife, led us to Honda Universe. We were fortunate enough to get John McGraw as our salesman and he was very patient and professional with us. Circumstances made it difficult for us to be present and John accommodated us and answered our questions. John's style is comfortable and subtle- he is the kind of representative I like to deal with and recommend him for careful and conscientious car buying.

TammyHuth

Feb 27, 2013

I was leasing a 2011 Honda Civic that I got from Hamilton Honda.My father was leasing the car for me, because my credit was just not good enough. The car was in his name, but I was the one driving the vehicle. My lease was up in February 2013 (a 2 year lease). I went to Honda Universe to either buy the 2011 Honda Civic or lease a new Honda whichever was the best deal money wise. I did not return to Hamilton Honda, because they did not want to lease me a car, but Honda Universe said that they would lease me a car. This meant I didn't have to have my dad involved in the deal which is a win win for everybody....Or so we thought. Tony Caruso was my salesman and we weighed the options. It was beneficial to me to lease a new Honda Accord. My husband wanted to see me in a bigger, safer car.My father and I signed a paper saying that they would pay the miles that were over on the Honda Civic. I put $2,000 down on the new Honda Accord and my payment is $325.00 a month. Not too bad right.......However my father just got a letter in the mail stating that he owes approx $2,500 for the miles that were over in the Honda Civic. Why is it that this is allowed to happen after Tony Caruso and Honda Universe said that they would eat those miles. That was the reason I was buying the new Honda Accord and not buying the car I was already driving the Honda Civic. I was perfectly happy with that car. Honda Universe said they made a mistake.....they thought the Honda Civic was a three year lease and not a two year lease. That is not my fault that Tony Caruso and the manager who makes the decisiones made this mistake. I don't even want the Honda Accord anymore. I feel like I have been taken advantage of because of someone elses mistake. This is bad business and not a way to treat a customer. I will never buy another car from Honda Universe as long as I live. Honda Universe and Tony Caruso made a mistake...or so they say and now My dad and I are stuck paying for it. Unfortunately if my dad does not give them the money it will go on his credit. Honda Universe did take off $500 but who cares it's still not the way you do business. I am very unhappy and very mad. Me and my father were taken advantage of and I don't like it one bit. I will never refer anyone to your business and if anyone asks me I will tell them of the horrible ordeal that took place. YOU DO NOT DO BUSINESS THIS WAY IT IS WRONG. KARMA IS GOING TO COME BACK TO YOU. ANYONE READING THIS PLEASE DO NOT DO BUSINESS AT HONDA UNIVERSE IN LAKEWOOD NJ.

AngieBella

Jan 18, 2013

I came into Honda Universe not really knowing what to expect or if I'd even be able to get a loan with my bad credit and my husband's lack of credit. John McGraw met us outside and offered to help us. Boy did he help us. He got us into an amazing 2007 Mitsubishi Eclipse with payments within my price range. He wasn't like any other salesman I've ever worked with before. He wasn't pushy or forceful. He was very helpful and so willing to help us. Made the experience fun and pain free. I definitely will come back for future car purchases and I will recommend Honda Universe to any friends or family who are in need of a new or used vehicle.

dc1569

Jan 16, 2013

John McGraw was great. This was the third Honda dealership I had been to that day, and I had to leave suddenly before I was able to buy the car I wanted. I returned on Christmas Eve and John sold me my car. He was extremely nice and helpful and I didn't want to buy a car from anyone else. I will definitely recommend him to anyone looking to buy a car.

Fran Tissiere Hibberd

Jan 16, 2013

My rating of excellent is due to my salesmen Greg Levine.I went in for one specific car only. Some times salespeople try to talk you into another car..Not Greg. He said "Fran if this is the car you want I will try everything for you to drive it off the lot tonight. It was late and the banks were closing to get approval. So I left and 5 minutes later Greg called me from his cell phone and said the approval came in!!! I went in the morning and drove my dream car home. There was a titanium warranty package I had the option to buy and I wasn't going to. However, Greg (not being pushy) explained for only 2 dollars a day(60 a month) I could have this total coverage. He explained in detail what was covered. It made so much sense to me then and I got it.I am thrilled with my car. Greg Levine of Honda Universe made it possible without the heavy handed sales pitch. Thank You so much Greg!!!!

Itssuree

Dec 30, 2012

I bought a Honda accord Ex-l v6 from them 1 yr back and decided to go for wheel alignment check and tire rotations (april 2012). I called the service guy and told him I'd a quotation from Fire & Stone and I stay far away from your place, nearly 45 min drive, And if you either check this free or offer better price, I'll come over there and he asked me to come the next day promising a better price.Once I go there, he says he can't do free and secondly he says nod body can beat his price. When I showed the fire stone quote, he got taken back and refused to offer me better price. I told him, since I came all this long, at least match the price, I'll do it here itself instead of going back to FS but he refused. I was shocked that this guy can play with me like this promising me to come down from a long distance.he fooled me.This is the 2nd time Honda Universe has given false promise like bait and switch.I never went to them again for service.

skhill07

Dec 30, 2012

i am very happy about my car that i have received John McGraw took his time out to understand me and help with my car i would like to thank him and i appreciate his help and his kidness thank you again

KevinDerelanko

Dec 25, 2012

John is a great guy and really help me out when looking for a new car. He was professional and very acomadating. I did not end up making the purchase that day but when I do I will definitely be going to him.

Knelson984

Dec 25, 2012

Was in the process of finding a nice economical car to drive to work was stuck between a camry and a accord, after speaking with John I am very impressed with the Accord, needless to say Toyota is no longer an option. Deffinetly will recommend John and Honda Universe to anyone else in process of car shopping.

abasis

Dec 21, 2012

I am willing to pay for a 36 month lease was "Not Unreasonable" and I should "Come In". We agreed on price by email and phone once each more. agreed and confirmed an appointment because it was about a 40 minute drive. when i walked in Erin, the internet salesperson, handed me off to a great salesperson who never saw the communication until I walked in. he took it to a sales manager who gave him a rate that was $100/mo more than agreed.

zampognakrug

Dec 19, 2012

The individuals at Honda Universe were easy to work with and friendly. They worked closely to meet our needs and did a wonderful job of showing/explaining the vehicle we were interested in.

Joey o

Dec 17, 2012

John was great to work with and very fast with getting the deal done. we were also happy with the friendly staff. john was also very patient with our screaming kids.

Jennmancini

Dec 15, 2012

Greg was so friendly and helpful! Great experience! I would recommend Honda Universe to everyone! Thanks Greg for making this process so easy for us!

kpax71

Nov 30, 2012

John was full of knowlege and he made the experience very easy, usually it is nerve racking!! I would recommend to anyone looking for a car.

bluewater

Nov 27, 2012

My wife and I worked with john and found him to be a pleasure to deal with. His follow up was excellent and he demonstrated a sincere approach to gaining our business.

TFPetersen

Nov 23, 2012

Excellent service, very friendly and courteous personnel, and an incredibly easy process from start to finish. We've bought several cars from this same dealership and will ocntinue to do so. Thank you to John and everyone else for treating us so well!

Gbove

Nov 20, 2012

This dealership and the personnel were very responsive to all my concerns/requests. I will definitely engage them in my next auto purchase.I intend to recommend my salesman to anyone that is interested in purchasing a vehicle.

rocksnshell12

Nov 14, 2012

John took very good car of us! He was a very good salesmen. It was a enjoyable day getting the car we wanted. I would buy a car again from him for sure. Charles Sganga

Bettyhart86

Oct 25, 2012

Having just had two vehicles break down in the same week I was in the market for a new vehicle. John sold me a 2012 accord and I couldn't be happier. I was very impressed with his knowledge of all the safety features of the car. Even when I called him a few days later to ask a question he was very helpful.

cjhb94

Oct 22, 2012

Brandon was a pleasure to deal with. He made making this major purchase a relaxing and enjoyable experience. I would highly recommend him and the dealership to my friends and family.

ahlana528

Oct 16, 2012

John McGraw is the best car sales man ever! He was very kind explained everything well and made the experience fun and pain less. John truly cares about his customers. I will defintely recommend people to Honda Universe!

bilwith1l

Oct 10, 2012

While I am reacting to a single incident, realize it was over the span of a week and ended with some of the worst customer service I have ever experienced. I brought back my vehicle for promised repair after the purchase. I also experienced a piece of the vehicle fall off while driving and asked that they repair that as well. After several days, I was told the original repair was completed and I could pick up the vehicle. I asked about the additional repair and was told it was not repaired as they "didn't know how to fix it." I advised them of the extended warranty I purchased and was told I would be called right back after the tech spoke with purchasing department. That was a Friday. I didn't get a call all weekend and ended up calling the dealership on Tuesday the week following. I was told they didn't fix the secondary issue as it was not covered in the warranty and they even looked at it but didn't know how to fix it.I went on Wednesday to get the vehicle and voiced my displeasure about not being called back. I was told "well, I don't work on Saturdays." Upon inspection of the original repair, I was displeased to learn that the "brand new part" was scratched, had glue on it and was below my expectations and satisfaction. I eventually was directed to Sales manager who, rather than listen to what my complaint was, would rather tell me how much he paid for his car and I got a good deal. He told me several times his only obligation, as per the contract I signed, was that the car would pass inspection and his job was done. At this point, I still hadn't told him what my complaint was regarding the shoddy workmanship.Mike brought up the secondary repair and regarding the incident where the part came off stated "I don't want to call you a liar but, if something DID break, it isn't our problem." At this point, I became angry enough to walk away and end the conversation. That was not good enough for Mike. He continued to banter me about what it was I wanted. I said forget it. He said No, tell me what you think we are responsible for after you buy your car. I ignored him and he followed me around the entire building to where my car was. He has to be one of the most self centered, ignorant people I have ever dealt with. Customer service from Honda Universe ended the minute I paid for my vehicle. I will not go there unless I have warranty work unless I can find a reciprocal dealer/service shop.Not only would I NOT recommend this dealership, I would encourage all to stay away from this one.

baw396

Oct 6, 2012

I am a 53 year old woman and have purchased many vechicles in my life time. I was very impressed with the help in purchasing the car to meet my needs so quickly. I was very happy once i meet John McGraw, I felt I was in trusting hands. I was sastified with his expertise and purchased my car at the first desler I visited and had to serch no more.Lucky me.. I would highly recommend Joh McGraw for your most SPECIFIC needs. It was a pleasure to meet him...AND I LOVE MY CAR!!!

Faith0420

Oct 6, 2012

I was out car shopping.. finally I walk into Honda not knowing what to expect. A man by the name of John McGraw greeted me.I explained to him my situation and he listened. He showed me a few cars that were right around my budget. John made me feel at ease that my discussion that I made was the right one. Well I have purchased A car from him and I am very happy. :)I would recommend John to anyone that is thinking about buying a car.Thank you very much John.

Patrioticmom

Oct 2, 2012

I feel out of all the dealerships we visited, Honda Universe was the the only one who strived to make us happy and make sure we drove home in the car we absolutely loved!! Causeway Honda treated us like we were stupid., trying to sell us a van with a bent frame and then after that they tried switching the vehicle we were signing for with a lower end model. At least at Honda Universe I am confident in the purchase and feel they will continue to ensure our happiness with our vehicle! Integrity is an important and rare quality in forging a relationship with a car dealership!!!

bilwith1l

Oct 1, 2012

John was entertaining to say the least. Was fair, friendly and accommodating. He made a typically long and boring, high stress buying situation much better to handle. The downside of buying a vehicle had nothing to do with John. The wait of almost 2 hours to pay was a bit long. As far as a salesman, John is Number One!

Vesager

Sep 28, 2012

John was great, knowledgable and made the car buying experience painless. It went so well i sent my son over a few weeks later and he purchased a car.

trainor4

Sep 25, 2012

This experience was great. I purchased two cars and John and Glenn went above and beyond to make it a pleasurable experience. John's knowledge and calmness were a blessing. I would definitely recommend John to my friends.

micormar

Sep 20, 2012

Our experience at Honda Universe was a pleasurable on from the very beginning. We were in the market for a new minivan and called around to get information about costs and availability of the vehicles. Meredith was up front and straightforward with all the information we asked for and explained every cost, and let us know what vans were available on the lot and offsite. She disclosed every step of the cost process and left nothing out. That was very important to us because no one wants to walk into a dealership with a price that works for you and find out that there were "hidden" costs that weren't mentioned. That is deceitful. Everyone was very nice and personable. We even ran into an old neighborhood friend of my husband's from their childhood and he is a sales associate at this dealership! I had a Honda Accord several years ago and loved it very much. We were very excited to be Honda owners once again. The van rides so nice and is a very comfortable vehicle to drive. I absolutely love it! My mother-in-law will be looking for a new car soon and we will definitely be bringing her to this dealership to check out the Honda cars.Overall, we had a great experience from beginning to end at Honda Universe!

lc1234

Sep 16, 2012

Excellent customer service and price. Emlpoyees friendly and accomodating. Went there late, close to closing, but staff willing to stay to fininsh the deal. Would highly recommend.

cford4188

Sep 11, 2012

My experience at Honda Universe was great!Dale Burstain and John Mcgraw took very good care of me. Walking in I had no idea which Honda I wanted and whether I wanted to lease/finance. John & Dale were able to help me decide and I ended up driving away in my 2012 Honda Accord SE. Defiantly recommanding Honda Universe to family/friends!

jsmithfarina

Sep 11, 2012

John was a pleasure to deal with. He has a realistic, non-aggressive approach that makes you feel at ease. I would definitely refer anyone interested in buying a car to him. After our purchase, he was quick to check on us, and to make sure we were pleased. We had a great experience.

fjsangi

Sep 10, 2012

First truck i bought in 2004. This truck i bought recently, lets just say brakes squeek, ac works sometimes, rear door lock nit working, battery died, car revs dangerously in gear, electrical problem which cause interferance with speakers, i found rust on the bottom if the rear door and lower control arms damaged rust. So my experience is horrible. I wrote a good review initially until 3 days later the truck started showing its dark side. John Mcgraw nice guy but not too educated on his product he is selling. The 100 and whatever safety point inspection is a joke and the service and sales department speak to different languages apparently horrible communication issue. Lets just say i wont be purchasing my third vehicle from here nor will the people closest to me. I got suckered into this truck now since i bought a full warrany i only have to pay the $100 deductable for each item repair, its gonna add up. Thanks John for calling me back, yea right. Honda Universe went downhill since 2004. Dont be a sucker buy elsewhere.

Kristin1316

Sep 5, 2012

The staff at Hona Universe are very helpful and not pushy. John McGraw worked with us in order to get the best vehile for our family.

aliciap1410

Aug 30, 2012

John was very knowledgeable about the cars and the overall business. He welcomed me at the door and continued to make me and my 4 year old son feel welcomed throughout my car purchase. John was very patient and always honest with me and all my questions. He was understanding and always made me feel as if I was his main concern as soon as i entered the showroom. My daughter will be looking to purchase a vehicle and I wouldn't have her go anywhere else and to request John for a wonderful buying experiece. Thanks John! Alicia P.

omari

Aug 24, 2012

John McGraw was a pleasure to work with. He was very patient with us and made us comfortable.He made our long drive to NJ worthwhile.

ngacos

Aug 10, 2012

The Honda Accord LX that I purchased was everything that I could have hoped for. Scott was able to get me a great price with the financing that we both saw fit. I am newly employed and starting out on a budget and we were able to find the car that was the most suitable for me. These guys are highly recommended.

mdig66

Aug 6, 2012

Our experience with John McGraw was fantastic and he was a pleasure to work with. Even after driving off with our new cars, he was still working behind the scenes trying to correct a problem we had. Thats the sign of a true professional. Run, don't walk to Honda Universe and deal with John McGraw. You can't go wrong!

Lbucoy5

Jul 26, 2012

John Mcgraw was commendable for his dedication to his job and that his concern for his clients does not stop on the day of the sale but goes beyond to ensure total satisfaction for them. Kudos

chipjor

Jul 20, 2012

the experance was pleasant ! our salesmen was great no preasure what a change i was waiting for a problem and didnt have any!!!!will be happy to recomend

LilDith

Jul 19, 2012

I was a first time buyer on a brand new car. I worked with an amazing Sales Rep Brian D'zio and he went through every little detail on the vehicles making sure I was comfortable on the payment as well as all the features on my vehicle. I couldn't be happier with my 2011 Honda CR-Z!! Plus its the best gas saver. If you are in need of a vehicle I would erge you to look at Honda Universe, you wont regret it!!

sherrie19811

Jul 18, 2012

I was very happy with this dealership, and salesman. John Mcgraw made my experience a lot less stressfull than i was expecting. He was very helpfull and spent practically the entire day with me. Very good experience :-)Thanks Again!

sammy14004

Jul 14, 2012

I had a wonderful experience at Honda Universe! Greg Levine was courteous, friendly, and had a no pressure approach. After visiting several dealerships and leaving dissatisfied I was pleased to purchase my new Oddessey from Honda Universe.I have finally found my forever dealership. Great job guys!

mrsnowey

Jul 7, 2012

My experience at Honda Universe in Lakewood, NJ on July 6, 2012 with John McGraw was a very pleasant and stress free experience. I would highly recommend John McGraw to family and friends. I felt that I was not getting the runaround and was being dealt with honestly. I felt like he truly cared about me as a customer.

buchterg

Jul 4, 2012

John took time to get to know me and my husband. He added the personal touch to a sometimes differcult experience. He tried to help get us the deal we wanted and did succeed. He told us throughout the process that he would get us what we wanted and did.

seideca

Jul 4, 2012

Pleasant, courteous, helpful, knowledgeable. Did not pressure. Would recommend him to anyone looking to buy a Honda and have given his card to 2 other people already. Financing gentleman also very helpful and pleansant though i did not get his name. BOTH gentlemen gave excellent customer service. I LOVE MY HONDA. This was the first lot we went to and the first car we looked at. We are now the proud owners of 3 Hondas...my recent purchase, my 2001 Honda Accprd which my husband now drives and my son owns a Honda Civic as well.

martgo

Jul 2, 2012

Although I have postponed actually buying, when my finances are "right" I'll be returning to John McGraw. He knows the product cold, and makes the buying decision very easy.

Joseph Prior

Jun 30, 2012

Now living 6 mo. a year need a car here. Glenn was very helpful and pleasant. He was able to answer all of my questions and made my car shopping less stressful.

cvent

Jun 29, 2012

I have to say, we were very satisfied with my experience with Honda Universe. We worked with a salesman named John McGraw. He was very knowledgeable, pleasant, friendly, and was not pushy. This means quite a bit, as we have been to several dealerships and dealt with salespeople who made us feel we had to make a decision now, which always leads us to leave. John was different and it was refreshing. Hopefully he is a reflection on the dealership as a whole.

joseph324

Jun 29, 2012

When I first walked into Honda Universe I wasn't really sure what to expect. John walked up to me, shook my hand and got right down to business. He was kind, knowledgeable, honest, and up front about everything. He worked with me so patiently and anwsered all my questions in a professional manner and was completly honest about everything. He is very professional but can still make you laugh. I give him five stars for all five. If you go into Honda Universe ask for John McGraw and you won't regret it, he will make you car buying experience all the better. I recommend John and Honda Universe for any one looking for a car.

RonD.

Jun 28, 2012

I went to Honda Universe to buy a Honda Fit.The experience buying the car the initial night was great. However, once they got me out the door.... This is another experience. I asked for 2 things, which they agreed to:-Send an Owners Manual.-Send my License plates.They completely ignored me, after having to call 6 times.I finally got the license plates, after the temporary tags had expired. I had to risk driving around, horrible feeling.I am still waiting on Greg Levine to send me the owners manual.I know he has no intentions on sending me the manual, just makes me so disappointed with him.

bobsaget123

Jun 25, 2012

When we walked into The Honda Universe on Route 88 in Lakewood, NJ, we were immediately greeted by a sales consultant; Scott Wendling. My father and I both told him our situation in looking for a used car to purchase with low mileage and within a price range of 5k-7.5k. Like any average car salesman, Scott took us to the dealer's used Honda's and informed us on their year, model, mileage and price and their price. All we came across though, as a father and son, were out of range, higher-priced cars that we would never imagine buying. (The lower end Hondas in the lot were selling for about 12k-17k: Much higher than we wanted to pay.) But....unlike an average sales consultant (i.e. the men and women at Pine Belt Chevy and Pine Belt Subaru), Scott did not turn us away and did not give us empty promises when a car within our price range would appear. Instead, he went above and beyond to sit us down and discuss with us a price drop, payment planning, and a car fitting of our standards: a 2009 Honda Civic Lx Sedan. Scott persuaded us to invest in a reputable car we would never imagine riding home in (With reasonable payment and financing) and made the whole process of obtaining the car very smooth, easy, funny, and very much worth our time. Scott and the rest of the amiable team at Honda Universe turned our negative thoughts on car shopping/purchasing inside-out and gave us a whole new perspective. If my father, myself, or anyone we know needs a new or used car, we would not think twice of going anywhere else but Honda Universe to resume business with Scott Wendling and his advanced team. A+++++

EBOY

Jun 23, 2012

Greg made the whole car searching/questioning/leasing experience a pleasure. The total time in the dealership was 2 hours.... Right away he went to work with our expectations, and delivered. He was considerate, polite, friendly, and knowledgeable. I feel anxiety when first getting there due to a previous experience the night before at another dealership but upon leaving felt confident in the decision and relieved the whole process was painless.... I would highly recommend Greg to anyone of my friends and family...

frankandbonnie

Jun 18, 2012

Our salesperson John McGraw was very knowledgeable and professional. He was exactly the opposite of the preconceived notion we have of a car salesperson. He was patient while we decided which model was right for us and test drove the two different types.

fuffynono

Jun 15, 2012

While the salesman was excellent, the guy who closed and financed the deal Pierre, was completely incompetent. My wife and I are from different states but we were both moving to NY. They didnt tell us we'd have to pay taxes in both states. They also sold us the car without an inspection sticker. We called them as soon as we got home about the inspection sticker and they told us it would come in the mail along with our plates. Of course, they sit for about 10 days and then call to tell us about the tax issue. My wife hustles and gets a NY drivers licence and only then does this dealership process our paperwork and apply for licence plates. They also tell us that they don't have an inspection sticker and we'd have to pay to get it inspected. Now, our temporary tags have expired, they have no idea when the plates will come; and I'm unable to legally drive my car, park on the street; and my apt complex requires a licence plate in order to park in the lots or garage. Honda Universe has royally screwed me over in every which way. On top of all this, the car makes a grinding noise whenever we're driving around 30 mph, likely a transmission problem which I don't believe anyone noticed during our test-drive. Yet another thing this car dealership conveniently failed to mention.In short, I was initially very happy to get what I thought was a fantastic deal on a fantastic car from a friendly and knowledgable dealer. I was going to recommend them highly to friends and family and planned on buying future cars from them. It has turned to a complete nightmare and I can only pray that I come out of it with minimal financial losses.

pkutz01

Jun 11, 2012

Just bought a used car from them. I was impressed with the dealer from his personality to his professionalism. I would recommend Honda Universe to anyone

domd1

Jun 8, 2012

fantastic experience brian was tremendous already referred 3 people to him. From the time i arrived brian was pleasant and attentive. He had all the knowledge regarding the vehicle for me to make an easy buying decision.

joanne albanese

Jun 1, 2012

Greg was extremely helpful, courteous, patient and friendly. He went out of his way to accomodate our needs. I would recommend him to anyone who was looking for a car, new or used. He also explained all the cars features and how to use them. I am extremely happy with my new car!

Bry Toms River

May 31, 2012

Stopped in to browse and met John and had a wonderful experience. Not only was he very polite and knowledgable,he listened to what we had in mind for a new car and helped us choose one that suited us.Never any pressure or bull which made us feel very comfortable. We will be returning soon to secure the deal and wish to thank John very much.

LeeLeePooh

May 30, 2012

Recently we visited your dealership we were greeted by a freindly salesmanm names John McGraw. Originally we were looking to buy a new CRV. Prices were a bit more then we thought and John worked with us on the price and also explained our options of leasing which made things more in our reach and when the time comes in the future we will be glad to return to your dealership to continue our relationship with said salesman.

Sempaidave

May 30, 2012

Mr. McGraw was very knowledgeable and he answered all my questions. He did not push for any particular sale and I did not feel pressured to buy at any time. He made sure that I got exactly what I was looking for. I would definitely recommend Mr. McGraw for anyone interested in looking for a car at Honda Universe.

hatter22

May 28, 2012

I would absoltuely recommend this dealership. Mr. McGraw was friendly and knowledgable he answered all my questions.John was amazing. He helped me through the entire purchasing process. His personality knowledge and no pressure sales approaoch was what made me stick with the purchase of a honda accord from Honda Universe.

COSR

May 26, 2012

My experience with John McGraw as a person and a man in car sales business was a positive one. We hit some bumps in the road literally regarding some issues outside of John's control and John was always quick to respond, adjust, and adapt to these problems we encountered. John also responded to all my requests regarding numbers up front, the type of car, and not wanting to have to deal with more than himself during the sale which I find offensive. I was turned off only by the dealership as a result of the finance manager and another salesman there that came over ignoring John's forwarded request from me to not deal with multiple agents and feel overwhelmed and/or hear things that I had already known about regarding knowing my credit score beforehand. If everyone at Honda Universe was like John McGraw, not only would the deal with me have gone through; but so would many more if they treat other potential customers the same way there. Thanks John for being real with me and doing your best to land a deal. In all fairness to the dealership, the one positive experience was the quick refunded check after the test-driven vehicle I had purchased originally was test-driven with no gas and did not find out about a shaking steering wheel due to confined driving time as a result of the dealer before John that never notified John about the fuel tank being empty. After realizing the car I had purchased had an issue and probably never went through the honda pre-certified point inspection test, John did his best to get me into another car and I decided to hold off. When I am ready, I hope to go through John McGraw to complete a successful purchase as long as his co-workers take what he says seriously regarding not wanting to be ganged up on. Thanks John for all of your help and the processing of the quick refund on my original purchase that went sour, trying to find me the vehicle I wanted, and doing your best by asking your co-workers to stay away despite their own agendas which you had no control over.

James_hill21

May 21, 2012

Jess was very helpful with getting me out of my lease early and into another. She showed me all of my options and helped me get into the best car for me. I am loving my new Honda and would so get another car from her being this is my second one from her. Was nice to get a call a few days later asking how I'm loving my new car would so tell anyone looking for a car to go see her.

directmail

May 18, 2012

I am looking for a Honda Civic for my daughter who has her permit. It was a pleasure walking into the showroom and meeting Glenn. He was very informative, even knowingt hat I was not ready to purchase. He took the time to talk to me about safety. He also explained to me that what I needed to know about my leasing opetions and finance options. He even took the time to introduce me to his manager, James, who was just as friendly. I will surely be back to purchase my daughter a vehicle in the near future. I will be sure to tell my friends to see Glenn as well. We are all looking for vehicles at this time for our children.

treasuryman1

May 18, 2012

salesman handled lack of windshield washer fluid immediately on a new Fit. He gave me a fair price on the Fit and even delivered it to my home.

kdino

May 12, 2012

It was a pleasure dealing with Jess. Everything went smoothly and she made it a very enjoyable experience. I would recommend anyone I know looking for a new car to check out Honda Universe and definitely point them in Jessica's direction.

Doclillo

May 9, 2012

Very clean dealership. No pressure at all. Extremely informative and great deal! Would definitely buy or lease another car from Honda Universe. Thank you so much.

Larrydg5

May 7, 2012

We had a great experience at honda universe. I would recommend this dealer and salesman(Greg Levine).My only complaint is that it took way to long to make a deal.I do not think it should take 4 1/2 hours to make a deal.

kimmie1021

May 1, 2012

I came in and wanted a new car. After a few days of negotiating Paloma and I were able to come to an agreement. She was very nice and friendly and personable. Very approachable which made me very comfortable with my decision to buy the car from her.

louism98

Apr 29, 2012

John was very kind and courteous, tried hard to make this sale easy unlike other dealerships I Would definately recommend him to family and friends.

Bgrowney

Apr 23, 2012

My daughter is in the market for a car and since it is her first purchase she isn't sure if she wants new or used. Our salesman John McGraw was very patient and explained the pros and cons of new and used. My daughter still hasn't decided what she will do, but because Mr. McGraw was so nice, she will be coming back to him once she decides. Thanks for making her first adventure into car buying a pleasant good one.

cfbarker

Apr 23, 2012

Great dealership, had to work hard on the price, but the dealership was honest and didn't waste my time...Christina Racanelli ...(internet sales) was so helpful.....she worked very hard to make the deal

norma romano

Apr 16, 2012

Working with John made the car buying experience very simple and easy and was a pleasure to do business with. He was very knowledgeable about the vehicles that he showed us and broke down the pricing into easy to understand terms.

tomcoleman21

Apr 16, 2012

the service provided by michael weeden and christine raccinelli was exemplary. michael's work was excellent and timely. my wife and i were in and out in 1 hour and he went out of his way to find the color car my wife requested with the appropriate options. the lease agreement took another hour or so and we expierienced about 2 hours in total as oppossed to 5 plus hours with our prior lease. christina handled a few calls relative to the overall deal and helped to dramatically set up the overall deal framework so that we did not waste time going over deal parameters. additionally both a requested pinstripe and our new plates were provided very quickly. the overall expeirience was a pleasure according to my wife and believe me having been married to her for 42 years that kind of praise should not be taken lightly!

stefany1432

Apr 10, 2012

John was amazing. He helped me through the entire purchasing process. He was super friendly and really understood what I needed. He wasn't pushy which I loved. Even after 6 months of me buying the car I walked in and he still remembered me. He was a very good salesman. He sold himself not just the car but in a non pressure way. if only all car salesmen were as great as he was. Love the car, Love the service, Love Honda, I would definitely purchase another car from here any day! THANKS JOHN!!! Your the BEST!!!!!

kltetm

Apr 4, 2012

My husband and I went into Honda Universe to get a new lease on an Accord. When asked what price we were willing to pay per month, we simply said, "Get us the lowest price you can." John came back with a great price that was right in line with what we wanted spend. He found the color and model we wanted and we drove away in our brand new Accord that same day. Everyone was very friendly and helpful! Thanks Honda Universe :D

rattacasaf

Mar 31, 2012

I usually loathe dealing with car salesmen, because of all the haggling and phony nonsense. However, every time I come to Honda Universe for a car, I deal solely with Greg Levine. When I left the dealership today after leasing a new Civic, I said to Greg, "Usually, buying a new car is a nightmare, but every time I deal with you, it's an absolute pleasure." And I meant that from the bottom of my heart. He's friendly without being phony. He has a wonderful sense of humor and a way about him that puts one at ease. He knows every aspect of every car he shows. I would recommend him to anyone thinking of buying a new or used car.

Liz Marino

Mar 26, 2012

John was very kind and courteous, tried hard to make this sale easy and quick, like I requested. Would certtainly recommend him to family and friends.

sun38

Mar 25, 2012

John was very friendly and got me the car and deal I was looking for. Thanks Kathy T. I would recomend John to my friends.

echif

Mar 23, 2012

Rondell was very helpful and a pleasure to work with. The transaction was smooth and not a lot of bouncing around for the price. Was ask what we wanted and gave it to us.

analia14

Mar 21, 2012

John McGraw is a very good sales person and a very convicing man. He helped us and explained everything that we had to do. He was a nice man, very compasioniate, and attentive.

alanalarsen

Mar 12, 2012

It is my pleasure to give Jessica and Honda Universe a great rating because they gave such great service. They delivered everything that they said they would and more! When the deal was complete Jessica was still telling me more things that were included with my car. Steve, the manager, helped with the pricing, and he was nice as well (and pretty funny). This dealership operates with warmth and integrity. By the time my transaction was complete, I felt like I made new friends. They even had great coffee! I am actually looking forward to going back when my license plates come in. Oh, did I mention that I LOVE MY HONDA? Thanks Universe Honda, I am singing praises about your establishment to all my friends. Alana

kfmc222

Mar 9, 2012

Paloma was a pleasure to work with. Her customer service is top notch; she was totally involved in making sure our needs were met. Her pleasant and positive attitude and her true concern for our customer satisfaction are her outstanding traits that instilled our trust in her as our salesperson. I highly recommend her if you are looking to buy a Honda. (We love our FIT!)

rescue23183

Mar 9, 2012

Always a pleasant experience going to Honda Universe. We have purchased multiple vehicles from them and have gotten excellent customer service and quality vehicles! I would recommend doing business with them.

dbldd1

Mar 7, 2012

John has demonstrated a unique quality I haven't seen in a sales person for many years.His approach to my needs and concerns were never shadowed with what I consider "the script" most sales people have.I would consider him a major asset to the dealership, someone whom I would value dearly.

Eleanor Saunders

Mar 2, 2012

John was very polite and knowledgeable . He listen to my terms and tried to apply with making my deal a success . I am very pleased with my Honda, and my salesman, John McGraw

yankeedoodleguy

Feb 26, 2012

My wife and I were in the market for a used car for our son to take to college. We wanted something that was good on gas and safe. John had a great disposition and he really knows his product. We purchased a civic and I feel I got a great deal. I will return to see John the next time I need another car.

jamespayne

Feb 22, 2012

Scott made our experience at Honda Universe a very positive experience. He was professional in every sense of the word. He did not pressure. He did not hover. He was knowledgeable and helpful in answering all our questions. He was able to very quickly understand what our goals were and didn't try to steer us in any other direction outside of simply letting us know what our options were. We love our "new"-ish CRV. We got a great deal and appreciate all of Scott's help. I would shop here again.

joyanns1947

Feb 22, 2012

John was very friendly and answered all my questions as I am looking for a new car within the next 6 months. I will definitely return to this dealership when it is time to buy.

tkepz171

Feb 22, 2012

As soon as I went in Jerome was there answering questions for me. He was patient and didn't cut the test drives short at all (some dealers take you 1/8 of a mile down the road and then make you come back). Also when it came time that I was ready to buy he has several leasing and financing options and helped me to pick the one that best worked for me. Also, for once I feel like I actually got what my trade in was worth!

careyannmichaels

Feb 21, 2012

We had a wonderful car-buying experience with John McGraw at Honda Universe! John is honest and patient, and he really listened to what we needed. He happily took us on multiple test drives, and he worked with us until we had a deal that made us happy. Thanks to John's sense of humor, he made the whole experience fun!

NELLYNEL789

Feb 21, 2012

JOHN WAS A COMPLETE GENTLEMAN WHILE TAKING CARE OF ME. HE WAS ALSO A PATIENT GUY, WHILE THE PROCESS WAS DONE. HE WAS INTERESTED IN HELPING ME AND MAKING SURE I GOT THE RIGHT DEAL. I FELT THAT I COULD TRUST HIM AND HE WANTED TO DO THE RIGHT THING BY ME AND NOT JUST MAKE THE SALE. THANK YOU HONDA AND SPECIALLY JOHN FOR MAKING MY VISIT A GOOD EXPERIENCE. THE ONLY ISSUE I HAD WAS WITH THE SERVICE DEPARTMENT. I FELT LIKE THE SERVICE DEPARTMENT NEEDS TO BE A LITTLE MORE CUSTOMER FRIENDLY ORIENTED. IM IN THE RETAIL WORLD, SO I KNOW THINGS RIGHT NOW ARE A LITTLE TIGHT BUSINESS WISE. SO I FEEL LIKE THE SERVICE DEPARTMENT FRIENDLIEST PERSON WAS THE GUY THAT DROVE ME HOME. EVERYONE ELSE HAD A LONG FACE. SORRY BUT ALL IM SAYING IS JUST THE BIG DIFFERENCE FROM THE SALES DEPARTMENT TO SERVICE DEPARTMENT. FEELS LIKE YOU ARE IN A DIFFERENT BUILDING. OVERALL THANK YOU JOHN AND THE SALES GUYS..

CrazyRod's

Feb 20, 2012

Visiting a dealership at times can be a nightmare but from the first time we step foot at Honda Universe was a bit different! This is our fourth car from Honda Universe. Scott our sales representative is the BEST very understanding, professional & friendly. Honda Universe atmosphere is warm because of their courteous and friendly staff!! Thank you Scott for you patience & all your help!! from all us "The Rodriguez Family :)

ChristineKennedy

Feb 18, 2012

My experience with John and Brian were outstanding. The dealership went above and beyond in helping me downsize from a Honda Odyssey to a Civic. I actually cried! I would recommend Honda Universe and John and Brian to anyone and everyone that I can! They have really helped me in my transition from a divorce.

cweb1017

Feb 16, 2012

Rahsaan was very knowledgeable and easy to deal with. My experience at Honda Universe was great because of his excellent service. If I ever have the need to purchase another Honda I would bring my business here.

Dee Curran

Feb 14, 2012

My husband and I drove down from Monmouth County to check out what Honda Universe had to offer. We heard that John McGraw was "the" guy to see since friends of ours said he was so great and helpful with them a few weeks ago. Everything we heard about the dealership and the inventory surpassed our expectation and John was always 10 steps ahead of us showing us what options there are for the Pilot. We have a toddler so our list of "musts" we're pretty annoying.. But we always felt like John had our best interests in mind. We had to rush out that afternoon, but we'll be back! We highly recommend John and will send folks down to see him at this dealership.. Thank you! Dee and Chris !!

jpchevy

Feb 11, 2012

I pulled into the car lot at honda universe just to look at a bmw that had caught my eye a few days prior. Pulled in just To look at the interior, after getting pleasantly greeted by rahsaan jones in a non pressuring and hasseling way and having brief conversation with him about the bmw I went into his office and ended up leaving with a 3 new cars! A honda crv, a nissan altima and a hyundai sante fe! Mr jones was friendly, down to earth and extremely honest and helpful! Definately will come purchase from Honda Universe again!

cpapasso

Feb 10, 2012

No words can explain how awesome of a dealer Scott is! We have dealt with Scott multiple times and each time he is always sooooo helpful and friendly. Buying a car usually gets boring, but not with Scott. He will keep you smiling the whole time. He does his absolute best to make sure your getting the best deal possible. Even after the purchase, Scott is always there if you need anything and is very helpful with any questions you may have. Him and his daughter, who also works there, always have a smile on their faces. Not once will you feel under pressure on your decisions. Scott is the BEST dealer ever! I highly recommend him to everyone! #1 Dealer

mary heinis

Feb 9, 2012

This is my second expierience with Honda Universe. They were professional and curtious. Highy recommend this dealership!Phil Holmes, my sales rep was an absolute pleasure!

Masoon81

Feb 9, 2012

Honda Universe was extremely exceptional in their services. From the moment i walked into the door and was greeted with a warm welcoming smile from Phil Holmes, to the moment i drove off the parking lot in a brand new 2012 Honda CRV EX-L with RES, I was given the best possible care! This is my 3rd Honda Lease and 2nd through Honda Universe. I'm a return customer and would highly recommend Phil Holmes as your sales guy. He sticks by your side and works overtime to get you into the best possible deal. Thanks Phil! You Rock!

jperello

Feb 7, 2012

I was extremely pleased with the professional salesmanship and service provided by John McGraw and Dennis Luber when I started my search for a new vehicle. John was very knowledgeable of the Honda Product line and was very personable and easy to work with. His personality, knowledge and no-pressure sales approach was what made me stick with the purchase of a Honda Accord from Honda Universe. Many other dealers have the same product, but in the end it is the customer service and personality of the sales team and managers, along with great pricing that keep me coming back to Honda Universe. This is the third family vehicle I have purchased from Honda Universe in Lakewood since the mid 90's, and I will be sure to continue to recommend Honda Universe and John McGraw to family, friends and colleagues when looking to purchase a new vehicle. Thank you John, for making the purchase of my vehicle a great overall experience!

lcoleman122

Feb 7, 2012

John McGraw made our experience searching for a new vehicle extremely pleasant and pressure-free. He was very patient as well as knowledgeable in the vehicles which streamlined our decision-making process. We were initially very undecided as to the type of vehicle, whether to lease or buy, new or used and he went through everything step by step and we walked out with a new car in no time! I highly recommend this salesman for his professional yet friendly demeanor. He has followed up with us several times to make certain that we are completely satisfied with our new vehicle and it has been a pleasure to do business with him and Honda Universe. We will recommend John and the dealership to all of our friends.

1happyHondaowner

Feb 6, 2012

John was very personable, knowledgable, and never tried to pressure us into buying. That's what made shopping for and buying our Honda Accord such a pleasurable experience. I would highly recommend Honda Universe and plan to do business there again.

mikemarz62

Jan 25, 2012

John was very professional. He got my wife and I a great deal on a new car with no sales pressure. He even made a follow-up call to make sure everything was working well. I highly recommend him and plan on coming back to this dealership in the future.

cigar

Jan 23, 2012

I was please with my dealings with John McGraw. He was very professional and appeared to me to know the Honda produce very well. I would recommend him and you dealdership to my friends and any on looking to purchase vechicle.

suzaku8

Jan 23, 2012

I went to this dealership knowing exactly what I wanted. While other dealerships chose to try and sell me something else when they didn't have my car in stock, the employees at Honda Universe did not. They assured me they can find me the car I wanted and though I had waited a bit in the beginning, once the car was found, the process was swift and I had the car within the week. The salesman I was dealing with drove all the way to Deleware to get me my car and for that I am appreciative. Because I did wait an unexpected amount of time, though it was no fault of their own, I was credited. My experience was unlike any other dealership. I was never "hounded," never felt pressured, and everyone treated me with kindness and answered every one of questions clearly. I love my car and I intend on continuing my service at Honda Universe for service as well as any future purchases!

RICHWIXON

Jan 18, 2012

I HAD A GREAT EXPERIENCE AT HONDA UNIVERSE. PHIL HOLMES WAS HELPFUL, CURTEOUS, AND WELL INTUNED WITH OUR NEEDS. WE ARE ON OUR 5TH HONDA NOW, AND THIS NEW ODYSSEY IS OUR FAVORITE.

lorysue_sunshine

Jan 13, 2012

I don't usually like dealing with dealers, my ex-husbands family owend kitson chevrolet and holsey pontiac at one time, i know how salesmen can be.Scott wendling is not like any salesman ever !!he was so professional yet had a friendly but not creepy edge...some salesmen can be kinda overly creepy fake friendly...but not SCOTT !!why isnt he a MANAGER !!////???? ...he certainly has the quality to be one !I hope you reward him with more than a pat on the back. !!I will ony shop at the dealership scott wendling works atsincerelywill always shop here as long as scott is working:

lpeted

Jan 12, 2012

My wife were out shopping the new car market. We stopped by Honda Universe and was greeted by this gentleman named John. Not pushy like some places we have been. Very attentitive to our questions. Even though we did not purchase at this time, when we do return we hope John will be there to help us once again. Of all the dealerships we visited Honda Universe was the most friendly. No high pressure sales.

MJRPhoto

Jan 12, 2012

Brian and the Honda universe team made the buying process of a new car very easy and pleasurable. Everyone was very friendly and I would recommend Honda universe to anyone and everyone! When working with Brian he's really is there to help you and make sure you leave with a smile on your face

shantisu70

Jan 12, 2012

We went to Honda Universe ,we met John McCraw.He was very patient.He allowed us a test ride.He also addressed all the promblems before & after car sales.Never was pushy unlike other sales man.We also had Greg Levine help us.He was great too.No doubt John is surely a great asset to honda universe,his superiors should surely reward him with a great pay hike.I would surely refer John to friends & family.He will be asset to any conpany he works with.RegardsShanti

Local hero

Jan 10, 2012

Buying a new car is rarely an enjoyable experience, but this crew made it just that. Very friendly, and very helpful I would most certainly return to this dealership to purchase another vehicle.

dave959

Jan 8, 2012

Phil seemed to be honest with me. He was pleasant and I enjoyed working with him. He also called me after the I purchased my car to make sure everything was okay. I asked him two questions that he followed up on.

Linda Toner

Jan 7, 2012

Rahsaan Jones was professional, eloquent, intelligent, and friendly. He listened carefully to what we were looking for and found it easily. We appreciated his patience and kindness. He took the time to answer our questions and explain everything about the car thoroughly, and we never felt rushed. His enthusiasm was infectious. The manager we dealt with, Anthony Maffucci, was equally friendly and helpful. The 2012 CRV we leased was our third Honda, and we would gladly come back to Mr. Jones and Honda Universe in the future. This was one of the best experiences we have ever had in a dealership!

kp71lp

Jan 4, 2012

I would highly recommend John Mcgraw at this dealership. John was one of the most knowledgeable salesman I have ever encountered. John had made me feel comfortable for the first time about buying a car. John's personality really made my car buying experience a great one. I would recommend John and this dealership to all my friends and family.

dragonfly333

Jan 1, 2012

From the very beginning (a phone conversation with Christina R., the night before) we felt that the people at Honda Universe were friendly and would be good to work with ...Scott (and Anthony Maffucci ) made our sales buying experience POSSIBLE and enjoyable. At first, we were looking at a Honda Pilot and ended up switching gears and looking at a Honda Odyssey...which we purchased. We LOVE the car and were able to agree upon a price that is doable for us. Car salespeople should really get more credit....Scott facilitated the sale beautifully-in a personal and professional manner. Thank you Honda Universe...we will certainly be recommending your dealership!!

snowman125

Dec 31, 2011

Everyone is very friendly and kind at this dealership. Jerome, in particular, remembered me by name, even though it has been a year since I bought my car. I recently went back to get some service done and was pleased with the experience.

GrannyH2

Dec 24, 2011

My husband and I recently moved to Ocean County and met John McGraw at your dealership, and are we glad we did. He was courteous, helpful, and very knowledgeable, especially in the area of safety features of the Honda Accord and equally as important--in financing it. As a Grandmother, I want to be sure the vehicle I choose is safe for my Grandchildren, and affordable at the same time. John really understood our requirements, and in no way pressured us or rushed us with our decision in selecting the Accord, unlike the pressure tactics and double-talk we've experienced from other dealerships in Monmouth County. I will highly recommend Honda Universe and, of course, John. Kudos to both of you!

jnpatel

Dec 19, 2011

Customer Service at Honda Universe, Lakewood,NJ is the greatest. Sales person John McGraw did everything for me to get my New Accord at my price. John is a very good & very kind salesperson. I will tell my friend to buy cars from Honda Universe and see John McGraw.

sdonnigan

Dec 18, 2011

Phil was friendly, responsive, patient, understanding and outgoing.The only hiccup occured once the deal was made. I waited 90 minutes for the sole finance person to finish with another customer and then prepare my paperwork.I was surprised the gas tank wasn't filled and that the 'oil life remaining' read 50% on the dashboard.I was also surprised that even with very good credit, the interest rate offered was over 5%.

fmurphy925

Dec 16, 2011

John is their top salesman, in my view. He's the friendliest, most knowledgeable, and hardest working man on the floor. I bought a new Pilot from him this past September and there was not one glitch in the whole process. It went smoothly and quickly. I had no complaints. It was perfect. I have recommended him already to my friends and will definitely request him when i return to buy another new car in a year or two. thanks.

kelsy_cowan

Dec 13, 2011

With the winter coming, I thought it would be best to switch from my 2002 Buick Century to a more reliable car. My mother and I went to Honda Universe to look at their CRVs and other cars, John was very friendly, honest, and a great help. When I test drove a 2009 CRV it felt just like a car, and I was very comfortable in it. We made the purchase and I'm very satisfied, I recommend John to anyone who is switching to a Honda vehicle

Joanne Frank

Dec 12, 2011

My Husband and I stopped in to look at used vehicles for my daughter, John was very helpful and personable. He let us know what was available in CRV's and small compact cars. John was very accommodating in giving the information we needed to help us make a decision on a car. My daughter was not with us at the time, and we will be back in and ask for John because of his sales ability. Thanks for the "No Pressure attitude"! We will be back soon! Thanks for your Help John!

Pnesby

Dec 6, 2011

Outstanding employee possessing tremendous (PR)Public Relations skills.John McGraw is truly a priceless asset the to Honda Universe family.He deserves a raise for his efforts in getting me what I set out for, thank you.

mvrocco70

Dec 5, 2011

Had Fred Stein as a salesman and he was very easy to work with, would recommendhim and dealership to any of my family or friends ....Thanks Fred,Mike

Vicki L,. Hyer

Dec 5, 2011

I had never owned a Honda before but I had my heart set on a Civic Coupe. I was particular in that it also had to be an EX model preferably in rallye red. John McGraw spent four weeks tracking down the vehicle, calling in favors and he even picked the car up himself just to make me happy. Mission accomplished! I love my new car and it suits me perfectly. John was great! If he said he would call, he called and he never tried to sway me from exactly what I wanted. We settled on a price in our initial negotiation but I didn't have anything in writing to verify that amount so I was a bit worried that something would change. When the car became available, there was no price drama or dispute when I actually signed the papers. It's nerve racking buying a car but John made it much easier. I would highly recommend Honda Univere and John McGraw.

KayC726

Dec 2, 2011

I came in as a first time buyer and was scared and weary about making such a huge purchase but Fred made it easy and an amazing experience. He made me feel that for once that not all car salesmen were schemers and crooks who would do anything to get me for all that I'm worth. Fred is the complete opposite of that. An overall great and honest person, who treated me like a person not dollar signs. Fred took the time to explain every little detail even if it was self explanatory which was greatly appreciated. I would recommend all my family and friends to go to Fred for as long as he is in this line of business. Thanks Fred for helping me to get the perfect car for me!

hmemoli

Dec 1, 2011

Fred Stein was an amazing sales rep. He made sure I got my money's worth and more. He was helpful, honest, and an overall good person. There were no hidden agendas. If you are looking for an honest car salesment that will help you find a car that is right for you I highly recommend Fred.

sarasgram2

Nov 29, 2011

Very nice group of people. Everyone I had contact with were very friendly and helpful.It was refreshing to work with a salesman who listened to what I wanted and did not try to pressure me in to something I did not want.I would definitley recommend this dealership and John.

nicolebagarozza

Nov 26, 2011

extremely impressed! My experience was Fast,To the point and very professional. Jessica was very helpfull with everything, answered any questions I had, and was very knowledgeable with their inventory. I would HIGHY recommended the dealership and Jessica to anyone looking into a buying a car. Thank You Honda Universe!

deejaymia

Nov 22, 2011

What an excellent experience I had. I have been leasing cars for many years, this is the 1st time I went to Honda Universe and would recomend them to everyone. Our salesperson, Phil was such a delight to work with and really helped us get into the car we wanted. The entire process was a quick & painless procedure, when in the past at other dealers it was a constant struggle over price and then when you did agree on a price, it took forever to get out of there, NOT IN THIS CASE AT ALL!!!!Thank you to Phil and his team for a wonderful experience!Regards,Dena Rios

byehle

Nov 19, 2011

I found Freddie very easy to work with. No "pushy" style. Very informative in helping me find the car I came to the dealer looking for.

jack 9436

Nov 18, 2011

friendly people with good prices. do not try to force things on you and let you look at the inventory and let you try more then one vehicle. you are not pressured into any one vehicle. after i bought the vehicle they gave me a honda car care gift pkg. when i came to pivk up the plates the gem james came over to me and the salesman john and said i am giving you a remote starter for free, i could not believe haw nice this place is.even service fixes with out hassle any problems .

lm11869

Nov 16, 2011

This was my first time in a Honda dealership and I must say I was extremely impressed with the sales, finance and management staff at Honda Universe. I leased a brand new 2012 Honda Accord SE, my kids and I absolutely love the car! I was planning on buying/leasing a Honda because of it's reputation for dependability and fuel efficiency but I was not expecting such attentive service, relaxed atmosphere and wonderful buying experience. I will, without hesitation, recommend Honda Universe to all my family and friends. I may have to turn in my Honda Accord in 3 years but I have a dealership for a lifetime.

ugurceylan

Nov 15, 2011

everything was great. very friendship and helpfull with everything thank you so much i would buy there my second car thank you. and they work very hard for me.they are smile and very dialog with me .i like there .every time i go they help .every time i call they help .thank you guys

jhawk0927

Nov 14, 2011

I received a letter about turning my lease in early and went in fully expecting to leave without a new car.Jessica fully engaged me, was pleasant and forthright, She got my attention and kept it. She did everything that She and the dealership promised they would and made the car buying process as pleasureable as possible.

kylemcc83

Nov 14, 2011

My husband and I had a great experience at Honda universe. Everyone was was friendly and overall it was a great experience. We have reccomended Jessica to many people so far and we are hoping they take advantage of the excellent service. Thanks for the exceptional service!

neveragain101

Nov 13, 2011

bought a car went home then they called me to say i need to sign for 66 months not 60 like had signed and if i don't come back they would call the car in stole. sadly i went in like a sucker and signed the new contract after they sold me a story. sadly they do this often. would never go back

vivzim

Nov 3, 2011

This is the 3rd car I have purchased from this dealership and the 2nd car in which Scott was my salesman. I found Scott to be very professional and quite accommodating. For the most part I despise car salesmen. They are always pushy and most times sketchy, but because of Scott I will continue to purchase any future Hondas from this dealership.

fpmars

Oct 24, 2011

I saw a car there that I liked, got a price and went home to think about it. I called later and made a lower offer. They accepted. When I went there to leave the deposit, they reneged. Later I called the owner's office and told the person who answered what happened. She said someone would call me. No one ever did.

atlanticcityrose

Sep 14, 2011

I drove an hour up to Honda Universe to check a used Honda Fit that I saw on the Internet. When I called, they said the car was still available and quoted me a good price. I took the car for a test drive, and liked it. When I asked Jerome if it was a Honda Certified Used Vehicle, he gave me a vague answer. I asked him to make it clearer, and he said it was "qualified" to be a Honda Certified Used Vehicle, but wasn't yet. They showed me the Carfax for the car, which said it was Honda Certified. I agreed to buy the car, and when we sat down for the paperwork, the fun started. First, there was a "mandatory" $198 charge for window etching, which Jerome said I had to take and would get me a discount on my auto insurance. When I went to the business manager Cory Bean, he told me it would be an additional $875 to "certify" the car and get the warranty associated with a Certified Used Honda. I declined that and signed, and agreed to pick up the car a few days later. The next morning, I called the state Division of Consumer Affairs, and they said window etching is definitely an option, not mandatory. My insurance company said I would get no discount for it, because it already had an alarm system. When I called Jerome back to complain, he said the etching has been mandatory in THAT dealership since 1992, and if they let me back out of it, everyone who bought a car from them since 1992 could sue for their money back. He said I would have gotten an insurance discount for it if the car didn't have an alarm system. But that was moot, because the car DID have an alarm system. I said they should have tacked the extra $200 on to the price instead of quoting me a lower price to get me in there and then padding the bill. He said he'd talk to the manager, and called back to say the manager decided to cancel the deal. That was fine with me, but I spent four hours (plus two hours travel time) in the dealership in a process that should have been two hours at most. I later found out from two separate Honda dealers (one of whom eventually sold me a new Fit for $2,000 more than the used one) that Honda Certified Used Vehicles come with the company warranty, and the charge for that is included in the price. When I told them Honda Universe wanted to tack on an additional $875 for the Certified Used Honda warranty, the other dealers said it was BS. A Toyota dealer also told me that a Certified Used Toyota comes that way and there is no extra charge for the warranty. Unless you just hit the lottery or otherwise have tons of money to throw around, I suggest staying far away from Honda Universe.

bcd2005

Aug 31, 2011

my car is great, brian went out of his way to make me feel very comfortable and get me into a great vehicle. the experience was more than i could of imagined

Anthonym1034

Aug 29, 2011

They give me an I owe you and did not want to honor it. They gave me a used tire off of another car on the lot and a used liscence plate braket.The salesman said there were two keys, but he lied. Everyone is rude.Do not go there!!!!!!!!!

jdanton

Aug 16, 2011

First you have to know that I HATE CAR SALESMEN. When I walked into this dealership right from the start I was happy because NO ONE jumped all over you. Everyone was pleasant and NOT NAGGING!! The salesmen (Brian D'Zio) was very hospitable and very sensitive to our needs. I would highly recommend this car dealership to ALL of my friends.

Abbig

Aug 15, 2011

I would reccomend this dealership to anyone of my freinds and family. Jessica went above and beyond to help us. Jessica came out quickly to greet us and get us the help we needed.She was personable, friendly and all around amazing at getting everything we needed. Everyone in the store was a pleasure to speak with as well. Every step of the way was a smooth process. I would tell anyone looking for a place to find a new or used car to come to Honda Universe. We know we made the right choice. And I love my honda!

shaneandnikki

Jul 5, 2011

I gave the ratings that i did because Jesus M. Valentin Jr, Brian R. D'Zio and John Mcgraw were outstanding they went above and beond all measures to make shore i was satisfied. When i walked into the dealer ship i was approached right away and was taken to sit down and discuss things i explained to these gentlemen exactly what i wanted and they got me just that. i absolutely love my new car it is an amazing veichle and i am so happy that i choose honda universe. i got an amazing deal right in my budget and i have these men to thank for that. i tell every person who says they want a new car to go to honda universe and deal with these three gentlemen they are absolutely amazing.

psigler

Jul 2, 2011

The entire staff treated us in a friendly manner and Mr, Valentin worked extremely hard to find the vehicle that we wanted. He negotiated the delivery and followed up with his promises. Mr. Wendling was honest and fair and worked to see the purchase to the end.

skorpiolt

Jun 27, 2011

Very unprofessional, I called to make a service appointment and when I brought the car there, they didnt even have the part!!! And apparently they dont even make appointments, all you have to do is show up and just wait in line. Service "technician" was also nice enough to speed through the parking lot and slam on my brakes while I have Progressive monitoring how I drive. I love Hondas, but I will never bring my car there ever again. Thank you for a terrible experience.

Shira B

Jun 23, 2011

Great "Painless" Experience! Was in and out in no time at all!Clean Efficient facility. Service Advisor was curtious and friendly and explained everthing that would be done.

glp722

Jun 5, 2011

I had a wonderful overall experience at this dealership. All of the employees treated me with the up most respect. I would recommend this dealership to anyone. I was so very pleased with my car and the employees that helped me through the process of getting there.

twoolverton

Jun 5, 2011

This was the most pleasant car shopping experience that I have ever had. Our salesman was very professional and informative. I feel like I got a great deal on my new Honda. Additionally, the finance manager worked within my means and even found a finance rate that saved me even more money. I would definitely recommend this dealership and salesman to friends.

newcargirl

May 31, 2011

After visiting two other dealerships on Saturday afternoon (a VW dealer and then a Kia dealer) with my sister, 4 month old son and my 3 year old nephew and not even so much as getting a hello from a sales person, I decided to call Honda Universe and make an appointment, as I had seen an ad in the Auto Shopper advertising some cars I was interested in. After the cruddy reception I had received elsewhere, I went in cautiously but optimistic about the service I would receive. I'm young but made some credit mistakes in college and because of that my credit score is less than perfect and I'm often a challenge to find an approval for being that I'm still in graduate school. I knew going in I might be there a while due to my credit history, but within 30 minutes they had two preliminary approvals: to purchase a 2007 Accord or to lease a 2012 Civic. I wanted the Accord due to its size and great ratings, but in the end it was the Civic that did it for me! Tony was very knowledgable, friendly and answered all of my questions - even the silly ones! On top of that, the process was soo quick - I went in at 2:30 and left by 5pm! I can't say enough good things about this dealership! I've only had the Civic for 6 hours and I love it already. My next car will be a Honda as well and I'll be sure to go back to Honda Universe to see Tony and the rest of the staff there that made my experience so great. Thank you!!

snowden

May 26, 2011

First off the place is not very clean or organized. The salesman had no business card.He also had no extension. To speak with him required two operators. The manager misqouted Honda's apr offer by a full percent (in his favor). In addition orignial price quote was over a thousand dollars higher than Freehold Honda. I did buy a Honda but not from these guys. Too bad too because they are close to home.

megann305

May 17, 2011

This was my first time looking for a brand new car. I went to Honda Universe and was very pleased with every one. All the sales men were friendly, helpful and able to answer all my questions. I wasnt sure how to go about getting the car, deciding between lease or finance, new or used. Kevin Depiano assisted me with every thing I needed to know. I wanted to know more information about a lease, so I came back the next day and Sal Cuomo was able to break it down and explain it to me in detail so I had no worries. I then had a few questions about payments and how to trade in my old car. Anthony Maffucci was a huge help! After the weekend I went back on Monday, Kevin finished my deal and I left with a 2012 Civic EX lease. The 3 gentlemen were so nice and made me feel like a valued customer. They worked hard to find the best decision for me. I would absolutly recommend this dealership, as well as any of the 3 employees that helped me! They were wonderful!

smcaroline88

May 7, 2011

Jerry was a great sales rep. I may have seemed a little high strung at first but i knew what i wanted when i went to honda universe. Jerry was able to give me a great deal on my used car purchase and took time to be patient with me. I was pleased with the customer service i received from the service center. Linda was very friendly and the wait time was not long at all. Thank you for the great service.

NVMe1980

Apr 30, 2011

I went to Honda Universe and spoke with Alicia Alonzo about purchasing a new vehicle and explained that I am always nervous about buying a car because I have been bullied and taken advantage of, in the past, with dealerships that I have dealt with. Ms. Alonzo made me feel at ease with that and she took my concern into consideration, she was very polite and understanding, not only of my situations in the past, but also of my financial situation. She helped me to find an affordable and safe vehicle that I could find comfort in. When I did not understand some of the things that she had mentioned, she took the time to explain them to me. Not only did she take the time to help me with all of my concerns, but she made herself available to help me with any other questions that I had on different days thereafter.I believe that when any customer leaves a place feeling good about their purchase, without buyers remorse, that is great customer service and Alicia Alonzo made me feel that way about her sales service. If only there could be more sales people in the world that are caring, helpful, patient, and considerate, just as Ms Alonzo was with me, this world would be a nicer place. I appreciate that she has helped me to find a good, dependable, and safe vehicle for my daughter and I to ride in each day. If you go to Honda Universe, ask for Alicia Alonzo and you will not have to worry about being taken for.

jfar1

Apr 26, 2011

I was shopping the Pilot and requested some information from several local Honda dealers. Alicia Alonso from Honda Universe responded and returned prompt, professional answers to all of my questions. She was the most responsive and helpful person I had dealt with in a long time while shopping for a car. She was the main reason I went to this specific dealership. I am glad I did. The entire experience was a great one. It also helped that they had the most competitive prices around. I already recommended them to others looking for a Honda.

Emmyval

Apr 25, 2011

I was looking into trading in my 2007 civic for something of a smaller payment if possible. I am about forty five minutes drive and everything was done over the phone. They understood that I didnt want to take that drive if nothing was going to be accomplished. They were professtional and got the figures done for me as quickly as possible. Within a day I was signing my papers and picking up my brand new 2011 honda accord. I have never been so happy that have already sent a friend to purchase a vehicle and she has been driving a brand new 2011 civic. I will defiantly be sending any friends to this dealership , where they have a team efforts to go above and beyond for the customers happiness.

Kevinclarke

Apr 25, 2011

I have been looking to purchase a car for awhile, but have been patiently awaiting the right used car to become available. I visited Honda Universe this past week and within a few hours I found the perfect car the price was great but the experience was even better. My salesman Brian DZio was a complete pleasure to work with. He was professional and knowledgeable, providing me all I needed to make an informed decision. I highly recommend you visit Honda Universe and ask for Brian or his Manager Jesus if youre looking for a car. They are great salesman to work with!

slmpeep

Apr 25, 2011

My husband and I came into Honda Universe after spending the entire day looking at cars. Scott met us in the parking lot and we immediately became interested in a 2008 Accord Sedan. I was just really looking and had no intentions to really buy a car that day. After spending more than 3 hours at the dealership I ended up with a really good deal on the car. Scott was very informative but it was Jesus that kept us entertained with his stories. His personally is really bigger than life. He was determined that I would leave with the car and made me the best deal that he could. He met my price range and after a short set back in the last paper signing stage made the deal happen. He is definitely a good sales manager. Persitent but not to the point of obnoxious. I had walked away earlier from a car that I was all set to buy at another dealership due to the obnoxious pressure of the sales manager. I wanted the car but was so annoyed at the pressure that I left. Believe it or not, not all consumers fell off the turnip truck. We know when we are being handed a bunch of bull. Kudos to Jesus for staying on the right side on the line and still getting his job done.

vcolombani

Apr 25, 2011

They were absolutely wonderful! This was my first time buying a car and I was extremely stressed out. I had my 1 year old daughter with me and they were so kind and patient with both me and my daughter. They made a stressful time enjoyable! I would recommend this dealership.

Laurin12

Apr 21, 2011

I visited Honda universe on April 11th 2011. I didn't go in with the intentions of getting a brand new car i was just looking for a car to get me from point A to point B. Jesus and Brian helped me out so much they got me into a brand new 2011 Honda civic. The service with them was excellent. Usually when you buy a new car you have to wait for everything to process and get the car ready but these men had me out is less then an hour. the reason why i am writing this review is because the service i had at Honda universe with Jesus and Brian was the best service i have had i was never left unattended and they tried there hardest to get me a price in my price range. I leased my car for Honda universe and i will be returning there to get my next car and will be recommending people that i know to buy a car from them.

sbergen

Apr 9, 2011

I went to Honda Universe in search of a white hybrid honda civic for my birthday. At first I was informed that the only one available was going to be in silver. Althought I was disappointed, I still wanted the car. I waited a couple of days for them to get the car from a different dealer to Lakewood, and in the meantime Honda Universe found me not only my white hybrid, but PEARL white. I am the happiest girl in the world with my car and it's all thanks to Jerry and Brian!

Chewy08753

Mar 18, 2011

Do not deal with spent hours a dealership day before to work out numbers as I was trading in a carAfter working out all the details the sales manager told me not to worry about a deposit cause he knew I was coming back The next day. The next day I received a phone call from the salesman that my car had been sold ??? I wouldve left a deposit and passed on two other cars that are now sold. Extremely unprofessional and ignorant work staff

Patrafter

Feb 23, 2011

People were very friendly and you felt comfortable there. Our Salesman was very nice polite. The sales manager James was very concerned about our experience. I also spoke to the service Manager (service for your Car) who was very interested in what I had to say about having our car serviced there. We have owned Honda's for the last 12 years and never had any problems with the cars. Great Car.

frannybrown

Dec 7, 2010

WORST DEALERSHIP EVER. I'VE BEEN BUYING CARS FOR 35 YEARS AND HAVE NEVER HAD SUCH A BAD EXPERIENCE. THEY OBVIOUSLY USE THE "BAIT AND SWITCH" TACTIC. THEY CLAIMED THEY SOLD THE CAR THEY WE AGREED TO; THEN TRIED TO SWITCH TO A "DEMO"; THEN SAID I HAD TO PAY EXTRA FOR THE CAR I ORIGINALLY WANTED. THEY ARE DECEITFUL LIARS. THEY RUIN THE HONDA NAME, WHICH IS A SHAME BECAUSE I ALREADY OWN ONE HONDA, WHICH WE'VE BEEN PLEASLED WITH. I MAY VERY WELL NOT BUY ANOTHER HONDA BECAUSE OF THEM. CONSUMERS SHOULD BE PROTECTED FROM THIS TYPE OF CAR BUYING EXPERIENCE.

carzrus

Dec 1, 2010

STAY AWAY FROM HONDA UNIVERSE!!!!!!!!!!!I was shopping around for 2011 Pilot Touring, and I went through Truecar.com to get the best quotes and Honda Universe was on the top of the list with best price in tri -state. I gave a call and spoke with Kimberly and she was very nice and said they definitely will honor the price quote that i have, so i scheduled an appointment and drove all the way to the dealership (about 1.5 hr drive). the sales person that I was assigned to is Jerome Hofmann, he was friendly and confirmed that they would absolutely honor the quote that I have. so far so good. and unfortunately they didn't have the color(s) of my choice so Jerome asked me to put down a deposit of $500 and said that it would take 8 to 12 weeks to get it directly form Honda also said they will let me know if they can locate the car in tri-state area in which case I should have my car with in 1 to 2 weeks and when I was hesitant to put down the deposit, he offered me 10 days time to decide.Came back and did some research on-line and found out that there were 3 other dealers that had the color of my choice, I called up all the three dealers and nobody was able to match the price with Honda Universe and one of them even said that " Honda Universe is promising you that price because they don't have it in stock and once you put down the deposit they will change the numbers" after a week I called Jerome and agreed to put down the deposit and he again assured me that he will get my car as soon as possible and asked me to come down to the deposit. again I drove all the way and when the time came to fill in the paper work.... SURPRISEEEEEEEEEE ... the numbers changed ( $700 more than the initial quote) when asked about it he said destination charges were not included in the initial quote blah blah blah....... when I showed him that the initial quote clearly states including destination charges, he tried to convince me with typical sales man BS which I was not buying into. after 30 mins back and forth, finally sales manager shows up and introduces him self and said "we can't offer you the initial quote because we are no longer in business with Truecar.com and I can't do anything about it" to which I replied then why didn't you or your sales man say that when I called up before arriving here? and what would have happened if I had put down the deposit during my first visit???no apologies what so ever from the Manager.I just walked out.one week later, I came across another dealership who not only had my color of choice but also beat the Honda Universe initial quote by $400.I gave one star because, there was no option for Zero stars.but I again I thank Honda Universe for saving me $400, and not to mention the whole deal at the other dealership(I don't want to mention the name here) completed in 4 hours and I was driving my Brand New Pilot 2011 Touring.

valkearns

Oct 23, 2010

I had only stopped by Honda Universe to look at cars because I was interested in buying a Civic or an Accord in the next few months but the employees were so helpful and nice that I ended up purchasing one that day. Jo Ann was unlike any car salesperson that I had ever met. She was so sweet and patient which made me feel very comfortable while considering the otherwise stressful decision of making such a large purchase. I HIGHLY recommend working with her. Jesus was also extremely helpful as well as James who worked with me to get a price that I could afford. Although I did not work with Sigmond directly, he was a comforting presence during the sale process. I would recommend this dealership to anyone looking to purchase a car!

ashley777

Oct 5, 2010

Had a great exchange with internet salesperson, came in to see about a 2011 Honda Odyssey, preapproved and with a substantial downpayment. Manager would not budge off list, no only unreasonable, rude and pompous. Would not even talk with us. He blurted out, well if you dont buy it someone else will, he then said I know 5 dealers that are selling these cars for $2000 over msrp. I dont think he or Honda realizes the state of the economy. A buyer in the hand is worth having all those cars sitting on their lot????

mscp

Oct 4, 2010

I received a settlement from a car that was totaled and wanted to pay cash for a new Honda Accord. I live in NY but got a supposed good deal with Honda Universe by phone. They couldnt tell me the exact price so I couldnt get a bank check. They assured me if my credit was good they would accept a personal check or they would actually deliver the car to me in Long Island as long as I came in to pick out the car and sign the paperwork. Once there, they told me I could finance the car and just pay it off when I got the bill and I wouldnt be charged any interest. Three different people there assured me I "would not be charged one cent in interest." I stupidly believed them and took the car home. A month later, I got my bill from Honda Financing, paid it in full, and was charged $156 in interest. Apparently, interest is charged from the day you sign the finance form. They knew very well Id be charged but lied to me to make the sale. But after some negotiation with their customer service, they have refunded my interest. So I am very happy about that.

tina82883

Oct 1, 2010

I went to the dealership originally just to test drive the new cr-z. I test drove it and liked it but knew it was out of my price range. When Ed and I got back to the dealership he worked the numbers and it turned out to be out of my price range. Ed then looked around to see what cars I could afford. Turns out he found this cute little honda civic, brand new 2010 so we took that for a test drive and i loved it! Ed was very patient with me and followed all my guidlines that i had and did NOT try to pressure me into putting more money out or putting me in something I didnt like. Then when it came time for the loan approval, george (dont know his last name but he sits behind the desk with all the computers, i think in finance) he was able to get my rate VERY resonable and low. I was shocked!! and VERY happy!! I recommend this dealer to ANYONE who wants to buy a new or used honda!!

Fran Lynn

Sep 15, 2010

I just got back from Honda Universe after leasing my CR-V and was very pleased with the service, particularly with Sales Manager Joe Dominguez. I found him very knowledgable, pleasant and professional. At the end of this lease period, I would gladly ask to work with Joe again and will most definitely recommend this Dealership to my friends and family.

Ghidorah

Sep 15, 2010

My wife and I were looking for a new or used vehicle if the price was right. We came in at closing time and Joe went the extra effort to help us find a car for the right price (a 2007 hybrid Honda Accord). He was very professional, helpful, friendly, and very courteous! His supervisor (Brian) was also very professional explaining the financial aspect and warranties. He too was very friendly, clear and concise and laid out all of our options. Lastly, while Joe was preparing the documents and before we needed to speak with Brian, we happened to speak with another salesman (Raoul) there since the dealership was now open over an hour longer because of us. Raoul was also very kind, courteous and professional. As it turned out, by the dealership staying open to cater to us, another family came in and while we were with Brian closing up our sale, Joe made another sale! That family overheard how friendly Joe was with us and knew they wanted to wait around and speak with him too. All in all, my wife and I felt we made friends as opposed to just a business deal! Thank you Joe, Brian and Raoul! Keep up the great work.Sincerely,Ed and Mariana

cvicari

Sep 13, 2010

Mitch, Joe, and James were very nice to work with. I had a great experience at the dealership. All of them were friendly and very helpful. I will recommend this dealership to friends and family. I felt very comfortable buying this vehicle from them. Thank you, Chris Vicari

rosiec125

Sep 5, 2010

The best experience I've ever had at a car dealership. Tony was wonderful and helped me every step of the way. James in finance were great as well. I'll be buying all my vehicles through Honda Universe from now on. Thank you for a stress-free and enjoyable experience.

Belfast61

Sep 4, 2010

Yesterday was one of those days were a trip to several dealerships was like a bad visit to a dentist, then I came to Honda Universe quite by accident. I had gone to a nearby Chevy dealership to look at a small suv but while their price was not too bad, that old familiar sales pressure was there, as well as a very negative feeling that I got when they were reluctant to give me back the keys of my car (trade-in) until we had closure on the deal. Nevertheless I was almost ready to reluctantly buy when I noticed the Honda dealership sign literally across the road. So, I half heartily though one more place to try, then I'd go back and probably get the Chevy. Was I ever in for a surprise, the young woman who greeted me at the door of the Honda dealership was pleasant, low keyed and extremely knowledgeable about the vehicles that they sold. The entire staff from the manager, sales managers, service crew and of course my salesperson, Lexah, were more than helpful, they were all extraordinary. The truth of the matter was that I was made to feel like a beloved member of the family at Thanksgiving. And all of this came with a great deal. In all of may years of buying cars: Dodge, Ford, Chevy, Cadillac and Honda, this is perhaps the first time that I feel that not only did I get the best vehicle, but I got it for the very best price possible.

garulmohan

Aug 26, 2010

We were shopping for a Honda Odyssy for a month. We visited Honda dealers in the area and we were very disappointed the way treated us. We accidently stumbled upon Honda Universe in the internet. From the first phone call to the final transaction our experience was very pleasant. They go out of their way to make the customers happy. We would recommend this dealership to anyone.

doglover732

Aug 24, 2010

I was in a tough situation, I already had a brand new car in which I hated (was not a Honda). I was shopping online through the internet and came across Honda Universe. I submitted my information and within 3 minutes Alicia gave me a call. She listened to my situation and assured me that Honda Universe would do anything possible to get me out of the car I hated and into a new car. She was phenomenal. I did submit my information to other dealers but she is the one I felt most comfortable with. She took the time to answer all my questions unlike other dealers that I was working in. She is the reason I choose Honda Universe. I came into the showroom and was greeted and treated great. Ken was great; he was patient with me and helped make this deal happen. Everyone was so friendly. We even got the opportunity to meet the General Manager. Great dealership, awesome experience. I would recommend Honda Universe to anyone.

mbelyaev

Aug 24, 2010

Bought a used Pontiac Vibe here for a good price. Sales staff are not too pushy and are willing to negotiate. The salesman let me check that everything in the car worked, without hovering over my every move, and offered to take my car back ~50 miles since I came in a rental (this actually requires 3 cars since I have to drive the rental back, he drives the car I bought, and someone else drives the car the salesman comes back in). Overall a positive experience.

bluemist

Aug 16, 2010

Dave Barto was the salesman and even though he was new there was a very relaxed way about him that was agreeable to my desires. The sales mgr. whose name I forget was also very helpful in putting the sale together. Alvin Cubano the gm. was also extremely professional when I returned a few days after my purchase to clear up a few questions. joe asch

mpatricco

Aug 15, 2010

Our experience with Honda Universe was very professional and pleasant. The Sales Rep. (Brian) had a total knowledge of Honda cars and answeredall of our questions to our satisfaction. We purchased a 2010 Honda Accord.Brian should be commended on his salesmanship.Also, to be recognized is Joe Dominguez. (All of the staff were extremely pleasant).Thank you,Anthony J. PatriccoMarilyn Patricco

abujka621

Aug 14, 2010

As above, Jerome Hofman was our sales representative. He was very attentive and helpful with every detail. He listened to what I wanted and was able to meet me with all details. He was informative and knowledgeable about the car I was buying.I would highly recommend, not only the dealership, but Jerome in particular.Amelia Alessandro

Stellabambina77

Aug 12, 2010

I went into this dealership very doubtful because car searching was getting tiring and stressful, before I even walked into the door Sherry welcomed me in and seemed very excited to help me find what I needed. I explained to sherry that Ive been car searching and I felt that other dealerships were very pushy and rude. As we were talking Je'sus came over and got to understanding my situation and made me feel very comfortable. They worked very hard to get me a loan which was hard having no car history and the next day they called and said I have been approved and want me to come back to check out some cars. The nexy day the results weren't what I expected so Trevor gave me different options, finally they put me into a car that was in my price range and the payments that fit my budge and I drove home the same night with my new car, Honda Universe is very efficent, comfortable, and accomadating, I would recommend this dealership to everyone.

gberg

Aug 6, 2010

We've had a wonderful experience with Honda Universe. Tony helped us through the vehicle sale process with honesty and friendliness. Trevor helped us through our first financing and explained things to us in a comprehensive manner. After we purchased, we had to transfer our registration from NY to VA and Michelle was so gracious and sent us various forms. We would highly recommend this team for vehicle purchases!

CRubiski

Jul 26, 2010

We called about a 2009 Kia we saw on the internet. We contacted them via email and got Michelle Anwar. She was extremely helpful and answered all our questions in a speedy and knowledgeable manner. When we went up to see the vehicle she introduced us to Ed, sorry didn't get his last name. He took us to test drive the vehicle and did the paperwork for us. Again, he was very nice. We than had to wait to have the financing approved and because of two vehicles we signed for, one for our son and one for our daughter, our credit score was very low because we found out they didn't pay on time as they should have. James Frederick helped us with that. It took him awhile to get us approved but he did and at the payment we wanted to stay at. We were very happy with the whole experience and I will gladly recommend them.

ross2245

Jul 23, 2010

i just like to tell some one what a great job he did in makeing my visit to dealership a good thing everthing went very good they made me feel at ease now i dont mind going back dealing with car dealers not always a good experince started when you walk in front door was in excellant condition i was greeted and told what to do like i said it went so well i am waiting for my next visit

Kym6303

Jul 22, 2010

They were all very courteous. The job was done quickly and they even washed my car. They took me in right away and went right to work on my car. Even the mechanic was very nice and knew what he had to fix right away. It was a pleasant experience. I will be going to them to service my car from here on in.

Cram1122

Jul 21, 2010

Brian was very patient with me throughout the purchase process. He ensured I understood all the specifics and the options I had when it came to price, warranty, and financing options. Very good representative to deal with from when I walked through the door, to when I got into my new car.

lilt

Jul 21, 2010

I came in for an oil change and was waiting for my service to be done when i was advised about a concern with my tires needing to be replaced because they were getting very low on the tread. they worked with me to get the best prices on tires and it was done that day .... i was very pleased with the work and how they had my safety as a concern.... thank you all very much and i hope everyone has a great experience their like i did

beas2257

Jul 20, 2010

Best service department I have every visited.True professionals.They took are car in right awaywith out a reservation and had us back on the road in no time.The price was more than fair and I enjoyed my stay while i waited, Great coffee and time well spent.

kensue76

Jul 15, 2010

Totally enjoyed the experience we have had at honda universe. The staff is very professional as well as a lot of fun to be around!! They should be proud of how they run their business and we have be very pleased with how we were treated and still treated the same way after we purchased our honda pilot. They took care of us and we feel like family when we are there. We felt very welcomed everytime we were there and you can tell that they enjoy their jobs and like being there. We will be sure to tell others about them and how we were treated. Alvin Cubano, trevor,James Frederick, Brian D'Zio all are great people.Oh, and so was there service dept people, thanks for the good work on our honda pilot!!

Rose1120

Jul 13, 2010

Everyone I worked with was so friendly. I have been to the dealership in the past, but this was my best experience yet. I got a great deal, was treated amazing, and even sat with the general manager. The general manager was extremely friendly and polite. I have been to dozens of dealerships and never met or even seen the general manager. Definitely my best car buying experience!!!

ttiernan

Jul 13, 2010

Bought a '10 Demo Pilot with about 5600 miles on it. Had a couple of hiccups with the windshield and service light. The problems were taken care of without any charges being incurred and without any arguments from the dealership. The problem that I had was the downtime (2 days) and inconvenience caused by a "new" vehicle that cost over $30,000. After I had the problems resolved, I addressed the issues with Mr. Cubano, the General Manager. Mr. Cubano took the time to listen and care what I had to say. He provided me with 2 years of free oil changes for my troubles. A nice token for "minor" issues. I suggest if anyone has a problem with this dealership to see him as he was very professional and understanding.

atm5678

Jul 12, 2010

We were to turn in our current lease for a new one and was given a great deal at non-honda dealership. However, we liked Honda and went to see if they would offer us the same deal. We went down to Honda Universe and was told that of course we would be offered same deal since this would be our 3rd Honda (2nd with Honda Universe). I also brought the offer in writting to Honda Universe. There was a dent on the side door and the other dealship said they would take care of any fees. Honda told us that it was not a problem since there is a $1500 credit for damage so we had "nothing to worry about"--"you won't owe anything." Two weeks later we get a bill in the mail from Honda Financial. Thinking it was an error, I called them and they said that Honda Universe gave us the inncorrect information. Called Honda Universe, they didn't understand why it wasn't applied (I had to explain the $1500 credit policy to them). Phone calls for 3 weeks (I had to keep calling, because they never returned my phone calls). Needless to say we are stuck with the bill. The new GM at Honda Universe said "it's not in writting so we don't have to do anything". He was nasty and EXTREMELY rude. Great way to treat a Honda Customer. We were lied to and now stuck with a bill we were promised we would not have. NEVER AGAIN will I buy a Honda or deal with Honda Universe. I could have been just as happy driving another SUV, without the bill. If you are going to purchase a Honda, stay away from Honda Universe and Bob Reyes!

civic2010

May 29, 2010

10 years, 3rd Honda and counting....Honda Universe continues to impress me with their professionalism. Carlos (creisathondauniverse.com) is clearly passionate about Honda and truly believes in the product he sells. What is remarkable about Carlos is that he does not believe in the hard core sales approach. He is knowledgeable and genuine and was much more interested in listening to what I wanted in my new car vs. what he wanted to sell me. Carlos responded very quickly to my email and was more than willing to work around my busy schedule. He clearly cares about his customers and it shows. I cannot imagine buying a car anywhere else.

LisaM38

May 6, 2010

Nelson is new to this dealership and was so knowledgeable. He was very sweet,courteous and sincere. I hate buying cars but Nelson and Carlos made my experience painless and worked me out a great deal on a great Pilot. I had gone to a few other dealers and these gentlemen were the dealers I choose because of there excellent customer service. Carlos was truly my favorite--I had a lot of obstacles to overcome and he really worked very hard to work me a deal i was comfortable with and could afford. Thank you very much for all your hard work and for treating me like family. I will continue to deal with this dealership for any future purchases and refer them to many friends.

jstgotacar

May 4, 2010

I purchased a new car from them. They were very friendly, nice and easy to work with. When I got home I noticed a small dent in the car. I brought it back and they gave me another new car. In my life I have never seen a dealership exceed my expectations the way that Honda Universe did.

tombstonegrl

May 4, 2010

Jerry Ojeda was by far the best person I spoke to. I researched online and called many dealerships. He, by far was the most helpful and courteous and helped me and my family find exactly what we were looking for. I will recommend him as well as the Honda Universe team to anyone I know who is looking far a car in the future. I was treated with respect, got a great deal and Jerry was the reason for that. He and the Honda Universe team have made me a customer for life.

worsdale

Apr 26, 2010

Allison did a great job giving us the deal we arranged for via the internet and telephone. There were no hidden agendas or pressure tactics. Allison was very helpful in all regards to the sales transaction. I would recommend her to future clients.

SCKHOLX

Apr 20, 2010

Allison Frey is to the point, very fair and she explains to you what you need to know. She manages to balance the time you spend with her well. She flows with your needs and does not try and push you into the corner. She is a true business person that you could call your "Friend". I will buy from Allison in the future.

rpmalone

Apr 18, 2010

Allison Frey extremely helpful, honest, friendly, helped me get my price as we discussed over the phone, yesterday was a top rated experience at the honda dealership thanks to george also the manager, very pleasant two employees honda should honor!!!

axljonny

Apr 17, 2010

Went in to check out a car we've been eying. Eric was standing outside willing to help us immediately. Took us for a test drive then went back to talk numbers. He was very good in not pushing us away, and tried his hardest to give us the deal we were looking for. He brought over his manager Mike who finally after several tries got us the deal we were looking for. They really worked hard to get us the car we wanted for the price we wanted it for. They went above and beyond, and even stayed an hour and a half past closing to help us out. I just got back from getting the car serviced with a cleaning, and Eric immediately ran out to me to get the car done. He went to check on it every few minutes and had me out of there in no time. Highly recommend dealing with them and will absolutely deal with them again when the lease of our next car is up.

vicks

Mar 26, 2010

Shame! Shame! Shame!. Go to this place if you want to be treated like a trash. Promiss, value of customer's time and ethics mean nothing to them specially to their managers. I have been betrayed by this dealership and heared many bad story about them so The bottomline is: NEVER VISIT THIS PLACE NO MATTER WHAT

lisajimmy

Mar 21, 2010

From the moment I walked in to Honda Universe, I was greeted with a warm welcome from Eric I. He was very friendly and informative and by no means a 'pushy' salesman! When I decided on the vehicle of choice, it was time for negotions. Carlos was the man!! He truly was a pleasure as well, followed by Bob and Trevor. I also received a phone recording from the sales manager for my business. It really is a happy family at Honda Universe in Lakewood, NJ!

moppelt

Mar 19, 2010

This was the fourth dealership I went to looking to lease an accord coupe. I visited the dealership on a Saturday, when I received a price quote that I was happy with. I left a $1150 deposit on a vehicle that I was told MUST be picked up by the end of the following work week. I was told I would be called on Monday when the car I wanted arrived at the dealership. I called several times Monday and Tuesday to see if the car had arrived and never received any information from Nelson, my salesman. Wednesday evening I received a call stating that my SILVER car was located and that it'd be at the dealership Thursday. I was given a vin # and was told the car should arrive at the dealership Thursday morning. I was not contacted on Thursday and could not receive an answer from Nelson as to whether or not the car arrived. I asked to speak to a manager and was given to Carlos. He told me had not heard anything about me coming to pick up the car and he said the car had not yet been located. I told him I was given a vin # and he said that was impossible because the car was not found. I could not pick up the car Thursday evening as I planned because it was not there. Friday evening I received a call stating that my SILVER car had been found and I could pick it up. I was not able to do so until the following Monday. I called Carlos Monday morning to make sure he was aware of me coming to pick up the car. He gave me the correct vin # and the fax number to fax the insurance card to the dealership. He assured me that my SILVER car was ready and waiting and that he would be there when I arrived. I arrived at the dealership Monday night (after dropping my fiance off at the airport to be deployed to Iraq) only to find out the car was not silver. Nelson could not located my faxed insurance card and Carlos was nowhere to be found. I spent over two hours waiting for "finance." When I asked if I would be able to fill out a customer survey I stated that it would not be a good one. Nelson got up and went to the GM Greg who immediately told Nelson to REFUND me my deposit. Greg said he could not receive negative feedback about the dealership. I explained that I did not want a refund, seeing as I had already wasted over two hours waitng to sign the papers. Greg said I had no choice in the matter. We got into a heated discussion until Greg started yelling over the counter at me. I was handed a receipt for a refund in the amount of $1150 and then ignored. I asked for the folder of paperwork that had all of my personal information in it and was denied and laughed out. I walked out without a car. Never have I been treated so unprofessionally by a "manager." This was the most inefficient and disrespectful car experience I have ever had. Save yourself the time & energy and go somewhere else.

Mindoro

Mar 16, 2010

If you are looking for an out of this world car buying experience, then head on down to Honda Universe in Lakewood where you will be treated with respect, respect, and respect. First, their showroom is state of the art, quite roomy unlike the others we visited and you were greeted with personable people when you enter. Brian Lipman was our sales person and he was the most pleasant sales person you will encounter. He was very knowledgeable, patient and best of all was not your typical high pressure sales person trying to sell you A to Z. I think it is safe to say that the tires in their lot are the only ones with pressure. :-) When Brian could not find us the van we were looking for, Michael stepped in and explained to us that they will go above and beyond to get us the van we wanted - which they ultimately did - way to go Mike! Jerry finalized the sale and Eric Pastva went out of his way to personally deliver our van back in Edison. Damn you guys are awesome! Now my family could not be happier with our new purchase. And oh yeah, Positive feedback goes Alicia for the super fast introductory call and to their parts department who got me the part I needed very quickly and at the right price to boot. Lastly and more importantly, post sale experience has been very good as well. Brian has promptly returned all my calls which reassures me that Honda Universe is for real.You guys hit this one out of the ballpark!My sincerest thank you to your team.~JulesEdison2006 Ody Red Rock Pearl

EPIGEA

Mar 6, 2010

Grossly overestimated the work required on my car. Claimed I needed a water pump, timing belt, oil pan gasket, drive belts, radiator hoses, spark plugs, ignition wires and a few other assorted items. They misstated the service interval on the timing belt, saying it was 60,000 miles. The owners manual told me 105,000. Another competetent Honda dealer told me I needed NOTHING right now except an oil change.STAY AWAY FROM THESE BULLS#!+ ARTISTS !!!

bobjones8222

Mar 1, 2010

I went online and was called quickly by Andrew who is one of the managers at the store. It made me feel good to have a manager contact me personally. He went over all my questions about the car and then when I came in made sure I had the gold treatment. Once I get there I was give a full demo of the car and explanation of all its features. I then was shown the entire dealership and even had a chance to meet the guys in service and parts. Once we got back to the showroom I expected the warm feeling I was having about this place to go away. Instead I told them where my budget was and they had me there with no hassle or games. Even the dealing with the finance guy was enjoyable and he gave me what I felt was truely honest advice. I will reccomend this dealership to everyone I know!

apollo921

Feb 16, 2010

I have been doing my shopping going from dealer to dealer and was very surprised in how professional and courteous the employees at Honda Universe were. They were very knowledgeable and made my car shopping experience an enjoybale one which is rare these days. I got a great deal and will continue doing business with them for years to come.

cat623

Feb 2, 2010

Best treatment I have ever had. From start to finish Jerome listen to my needs and helped me find the right car that fit my family needs. Trevor the Finance guy was awsome helped me obtain my 1.9% rate even know my credit scores where lower then program tier. The best period.

neelie106

Jan 5, 2010

My attempted purchase involved 4 trips to the dealership and empty promises. Every time I returned, the monthly payment increased. I am in the customer service business and would never treat customers they way I was treated. They jerked me around so much, I wound up walking out of the showroom and will NEVER go to any of Honda Universe's dealerships for a purchase again. I will also relay my bad experience to ALL my friends. I am a loyal Honda customer; this would have been my fourth Honda purchase but they just would not let that happen. Worst experience was with manager, Trevor. He should be fired!

js109892

Mar 1, 2009

We were shopping around for a lease on a new Honda Accord LX. We had previously gone to two Honda dealers in Central Jersey with hopes of getting a good price, especially the second dealer that was offering a $275 per month, $0 down offer on new LX Honda Accord Sedans. We went to this dealer and found that the 0 down refers to nothing out of your pocket except for the bank fees, inception fees, motor vehicle fees, etc. All in all, 0 down turned out to be about $1400 down.We called Honda Universe on a recommendation from a relative that had a great experience. We dealt with Manny on the phone; he quoted us a price that was what we were looking for. We dorve down, fully expecting to get hit with additional fees when we got there- nope. Nothing extra. We left extremely satisfied, Manny and EJ were great to work with.Overall, an excellent, no pressure experience, we would HIGHLY recommend visiting this dealer.

amiee43

Sep 2, 2008

Hello, I had visited honda universe looking for a brand new pilot. The price that was given to me seemed fair, then the sales people changed their mines when it came time to sign the papers. They kept me waiting for 3 hours. then i found out that the loan rates were not what i was told, and then the price was jacked up. It was a waste of my time, all of this just to keep me their and try to get my sale. this dealership is very unprofessional and if I could give them all zeros I would have done that. giving them ones is high. Do not bother to go to this dealer, I will take my business elsewhere, maybe to another honda dealer maybe to toyota.

beva723

Aug 20, 2008

we went to this honda dealer and was quoted a price for the trade in and new car. when we called back the following day to say we were coming in to buy the car, we asked if the price was set, the sales person said yes of course. we brought the car to be traded in along with the title and had a check with us. the manager came over looked at the prices for an hour then the head manager of the whole dealership told us the "right" price. it was a difference of $6000 more than we were quoted. my husband responeded , "is this a bait and switch game?" the manager started screaming at us that this is not a contract and we should have taken the "deal" the day before. he made up a story. we would have been happy with an apology, for wasting our time. three other people told me this dealer was "shady" we were treated like dirt. the manager was acting like this was a used car dealership. We never experienced this before. we ended up buying our car from a very good dealership, dch honda.

afrhino

Mar 6, 2008

From start to finish the customer service has been exceptional at this dealership. For an out-of-state buyer, trust is key, and Greg proved early on that he would be completely honest about the condition of the vehicle and all fees associated with the transaction. And in a true rarity in this day and age, the dealership would actually call me back...and quickly. I wasn't forced to chase them down for details.Bottom line: When I'm in the market for another vehicle, this dealership will be on my very short list of locations to shop at.