Used Cars for Sale at Hopkins Ford in Elgin, IL

Wild1Irishman

Aug 28, 2016

I bought my 2016 Edge and the Sales side was engaging and worked to earn my business. However upon taking ownership of the vehicle I found several items that were not correct. They still have not been fixed 5 months later.

Lee 25

Aug 15, 2016

Great information from salesman, helpful and problem solving attitude. Non aggressive approach to intracting with customer. I am very satisfied and felt we got a fair deal.

Sycamorekid

Aug 2, 2016

We gave this dealer a 5 star rating mostly due to the professional yet friendly demeanor of our sales person, Israel Gonzalez. We already knew what we were looking for & made an online inquiry. Izzy got back to us in a timely manner to set up an appointment & confirmed it via email. The car we wanted was ready when we arrived. We took it for a test drive & it was exactly what we wanted. We appreciated that there were no high pressure maneuvers to convince us to buy a more expensive or newer model. Izzy took the time we needed to show us all the 'bells & whistles' and we never felt rushed.

Rebecca Gibbons

Jul 25, 2016

If you're looking for a car, ask for Tony Nykolajcuyk! He was extremely knowledgeable, personable, thorough, and even showed us a model that was better than our expectations based on price and year. The best experience at a dealership ever! Tony knows what he is doing and answered every question imaginable while staying upbeat. The whole team including Jeff and Glenn made our dreams come true. We low our 2016 Ford Fusion!! Great facility & way you do business. Nothing like other dealers & best of the Ford dealers in the area hands-down. Thank you!

Susan

Jul 6, 2016

2nd time buyer of the Ford Escape both from Ron Hopkins Ford, needed a car quickly and was apprehensive about finding the right car for our needs since time was an issue but with the assistance of Joe Lascio, Ken Witz and Tony Nykolajcuyk I found a great car with low miles at a great price. The overall experience was not at all stressful but was actually very easy and I was so at ease with all who were handling our sale.Thank you so much for putting the fun back into car buying!!Susan Sellers

Lcarver

Jul 2, 2016

We called ahead and they had the car waiting for us to test drive. They let us take the car for a drive without a salesperson. When we returned they were quick to get an estimate on our trade-in and to talk numbers. Very friendly without being pushy or overbearing. Great experience.

mtrip

Jun 17, 2016

Tony was a great sales Consultant. Provided me with any and all information I requested and found several options for me. No high pressure sales pitch. Didn't have what I wanted in stock but was able to find it and got it for me quickly and without any problems.

toyotaOwner01

Jun 17, 2016

I purchased my gently used Toyota Highlander from here and it was a better experience than the Toyota of Naperville dealership. I contacted Israel by email to make sure the car was still available. He responded quickly and we scheduled a test drive. Showed up, we took a quick tour of the car and then test drove it. I did notice some hail sized dents on the car when taking the tour. Israel explained if i purchased the car they could get those out with no problem. So, I shared my budget with Israel and then with Joe and we worked together to get to an affordable purchase price. Joe exceeded my expectations on the price and and I couldn't say no. Took my care home that same day. They also removed all the dents. Very glad I made the drive from Oswego.

jayb

Jun 14, 2016

Rich Depierre took my purchase over from another salesman and did a great job. He was helpful and responsive and helped me close the deal. I told him I had a limited time window to sign the papers and take delivery and he had things ready for me so I was able to spend a minimal amount of time in the dealership and move on to my next task of the day. I think I got a good deal on the car I purchased and they gave me a good amount on my trade as well. I would recommend the dealership and Rich.

escape

Jun 13, 2016

Tony was extremely helpful and considerate. He made me feel very comfortable and I got such a sense of being treated fairly. I never felt like I was being taken advantage of. Tony is extremely knowledgeable about the vehicles he sells and he stands behind his vehicles 100%. I know I drove away with a very safe vehicle. I went to Hopkins Ford after an extremely bad experience at Elgin Hynduia, I can't believe the difference in the way I was treated, Tony was not afraid to show me paperwork on the vehicle or the figures in getting to the price. Tony showed me the car details that ford uses that is equivalent to a car fax. Tony shared every detail about this vehicle with no hesitation. I would recommend everyone I know looking for a vehicle to do see Tony Nykolajcuyk for all of their car needs. I know I will not go any where else!

Hawkeye91

Jun 13, 2016

Kevin was extremely helpful and didn't try to steer us away from what we wanted/needed in a truck. We ended up with exactly what we wanted and are very pleased with our decision to purchase from Hopkins Ford. Kevin was very personable and helped move us through the entire car buying process with ease.

Buzbag22

Jun 5, 2016

Third F-150 truck that I have purchased from Hopkins. This dealership is top notch, no bullsh** during the buying process. Both Tony and Jeff treated me like I wanted to be treated, straight talk and fair all the way. This dealership ROCKS!!

DieselLady

Apr 11, 2016

I brought my F250 into Ron Hopkins because it was starting very hard. After they looked my truck over, they said I needed new glow plugs at a cost of $900. I was floored, but that turned into anger when I brought it home and found they had NOT fixed the problem. I brought it back and they replaced the batteries. You would think they would have checked that BEFORE charging me $900 for glow plugs I didn't need. Called them and said it was running worse than ever and they proceeded to tell me it was my injectors. $1800-3000 to fix. Are you kidding me?! Be warned people: It's a classic and reprehensible bait-and-switch at Ron Hopkins.

Djquin02

Dec 15, 2015

Bought a new 2016 explorer from them and one week later I seen there was something wrong with the paint so I took it back to them and they sent it to the body shop to see what it was they called it paint pop and needed to wet sand it after they did the they gave me my car back (now I had a black truck with white dots all over it) they told me that now they have to repainted the whole car. So they did it took them four weeks and when I picked it up the orange peel is so bad the paint will wave a you when you look at it and the inside of the truck is so dirty the car looks like it's 5 years old when I brought it to the owners attention he said to me "how do I know you did do that to the interior and that the paint looks good" when I just picked up the car he is a joke. And will not fix the car the correct way the dealer ship is a joke like he is. Last year I had my f-250 diesel there for a no start and they told me that it needed a new motor and would cost $12000.00 so I had it towed out of there and took it to another ford dealer and they fixed it for $500.00 they only care about how much money they can get out of you STAY AWAY STAY AWAY form jay Hopkin and Tony Nykolajcuyk they lie about everything STAY AWAY STAY WAy

Juan

Nov 17, 2015

The service was so rude i left after about 20 minutes of unhelped service then when i got served boy did i get served hard, it was rude and just awful kms

Car123

Nov 9, 2015

I called in this afternoon inquiring about a car. The employee took my name and number and said they'd make sure to tell their manager to have the car ready when I got there later that afternoon. I drove from over an hour away so this was very nice of them on their behalf. Unfortunately, when I got there we'd just sat down waiting to talk to someone about the car and noticed another potential buyer eyeing the same car. They sat down with someone before we did (even though they arrived after us) and we're talking about getting the same car. Literally, within minutes, the car I drove over an hour to see was sold to the other people. The seller told me on the way out that if I ever needed to buy a car to come see them about getting a new one. Are you kidding me?! Ha! What a joke. Waste of time from my family, money in gas...to be told the car would be there for me only to have it taken from underneath my nose. Wow. I didn't bother to speak to a manager because they were all so unprofessional. I would NEVER recommend this place to anyone looking for a good car. Their lack of professionalism is sad. I don't know how they can be so crass to one customer and sell the same car to another.This is by far the most negative experience I've ever had buying a car. Didn't even apologize to me. Never coming to this place again. Stay away! Go to a REAL dealer, quality and professionalism is not found here.

Quinley

Oct 20, 2015

We purchased are first brand new 2016 ford explorer from Tony Nykolajcuyk. It was a great experience. He got us everything we wanted in our first new car! Would recommend Tony to anyone that wants to buy a car!The Quinleys

Pony Owner

Oct 16, 2015

This is the third car I've purchased from Hopkins Ford. Each experience has been great. They respond quickly to e-mails/phone calls and they do not hesitate to take the extra step to get the info needed so you can make an informed decision.

Alice123

Sep 18, 2015

When I was looking to trade in my SUV for a smaller more economic car, I was given a no hassle car buying experience! I explained what I was looking for and they were able to give me some great options. Tony was very informative of the features of the cars, which helped me to make a decision. There was no pressure at any time. Joe and Tony were more than helpful throughout the entire process!

Mercury1

Sep 15, 2015

The buying experience was smooth and professional. The salesman returned by call quickly and described the car accurately. When I arrived the car met my expectations.

Marshal

Sep 13, 2015

We spent several weeks driving here, there and everywhere meeting with private owners trying to avoid dealerships but the trucks looked great in the pics and ended up being in terrible condition so we finally seen a truck we'd love to have, but at a dealership. We drove in expecting a high price and pushy salesman. It turned out to be a very fair deal and Israel "Izzy" Gonzales was a pleasure to work with. He was fantastic

Philly Cheeze

Sep 6, 2015

I was promised Crystal Fusion reapplication when I had my windshield replaced. Replaced windshield, Still waiting 2 months later. I was up front about the areas I drive in knowing that the windshield would get replaced and was told that crystal fusion would be reapplied free of charge as long as I owned the vehicle. Now I was informed that I may have to pay for the reapplication.

DrJack

Sep 2, 2015

My wife and I purchased a 2015 Ford C-Max from Hopkins a few weeks ago. Mike Holcomb is an ideal salesman. His number one interest was helping us select a car that fit our lifestyle best rather than the "most car" we could afford. The vehicles took center stage and he acted as a resource of product knowledge. Combined with great previous experience with Steve in the service department, Hopkins Ford has earned our family's business for years to come.

seanf150

Sep 2, 2015

This was my first brand new car purchase. I felt comfortable with the sales staffand I think I was able to evaluate the vehicles to the point I was satisfied. Izzy was my sales associate and he was determined and motivated to find the vehicle that met my specs.I appreciate his efforts!

karen222

Aug 15, 2015

I've been having my Escape serviced at Hopkins Ford since I moved here 3 years ago, and I keep going back for their friendly, knowledgeable service. When I took it in for an oil change yesterday, I thought it might be interesting to look at some newer models. Drew Kissel was so helpful in showing me the right car and explaining all the new features that I decided to go ahead and take the leap. The atmosphere at Hopkins Ford is relaxed and friendly, and everyone in sales, as well as service, really goes the extra mile to help customers feel welcome. While that friendliness is important, the staff are also very knowledgeable and patient. That combination earns an excellent rating from me.

mark

Aug 9, 2015

he was very good at getting us the best deal on a new car and explaining all the features and finding the perfect car at a grat price

leg

Aug 7, 2015

Tried to purchase a up-grade for the Navigation system (Maps), Hopkins price was considerably higher then other dealership. Same experience with extended warranty insurance. Actually was charged more for dealer installed parts (Filters) during my last routine service. After I complained the "overage" was refunded. Sales and service personnel and experience are fine, after market (parts etcetera) sales leaves a bad taste. Fixing the issues should not have been needed in the first place. I really dislike leaving a negative review for a dealership I originally thought was great.

sws

Aug 7, 2015

I came I found I bought. the Process HERE was super simple. They had what I wanted, gave me above average for the trade in and we were able to make a Happy deal. Thanks a lot!!

John T

Aug 7, 2015

Of the last three cars I've purchased, two have been from Hopkins Ford, because the salesman, who sold me my first car there was so friendly and easy to work with. On this occasion I found that he had retired. The salesman, who worked with me this time was just as much a pleasure to work with as his predecessor. He found just the right car at the right price. Ill go back for my next car.

Glenn

Aug 6, 2015

The service department handled a very difficult repair for me on time and less money than I expected.

Tom C.

Aug 4, 2015

Went to lease a car and the process was so simple. Everyone was enthusiastic and very professional to the customers. Highly recommend this wonderful dealership!

KBinx

Aug 3, 2015

From the moment we walked in (with no intent to buy,just look) everything was great. Everyone dreads getting hounded at the dealerships, but this was not the case at all. Our salesman Drew seemed like a friend and someone you can trust. He made us want to buy the car due to his friendly demeanor. We test drove the car and still didn't feel pressured. We visited other dealers but decided we wanted to give Ford out business. We didn't have the dreaded haggle experience and we both came to a deal that was great on both ends. Meeting with the finance guy took about 10 minutes and we were done. This was the best experience at a dealership we ever had! We are thankful for Drew and the friendly staff at Ford! They were all so wonderful and we will be coming back for all vehicles going forward.

Lorraine C

Jul 25, 2015

I went to the dealer to look at a used car I had seen online. Unfortunately, that car had been bought but Mike showed me the cars on the lot that were in my price range and one of the cars caught my attention. I wound up purchasing that car for the price I wanted, plus this auto was 5 years newer than the auto I came there to see. I would recommend this dealer and my salesman Mike Holcomb. When I'm ready to purchase again that will be my first stop.

Hibchez

Jul 21, 2015

My house is now 100% Ford tough. My hubby purchased his Fusion from Ron Hopkins 2 years ago. I purchased my new 2015 Ford Edge on yesterday. All I can say is Drew K and the Ron Hopkins family understand customer service. They don't just talk the talk, they walk it! I love my new car and it was an honor to ring the bell. Thanks Ron Hopkins Ford for your outstanding service!

FFJD

Jul 19, 2015

I went back to Hopkins Ford, because they treated me well and with respect when I purchased my last vehicle with them. They again treated me with respect, and helped me find the vehicle I wanted, and worked hard with me to get the best deal possible. I not only got the truck I wanted, they gave me ideas, and suggestions on where to go, to get the final things I wanted done. After I had purchased the truck, I noticed the leather interior head rest, was rippled, as if it wasn't sewn right. They not only listened to my concerns, they replaced the head rest on the spot with a different one, so i didn't have to wait until the warranty repair was done. They are very professional, and cooperative. They let me keep my old truck for an extra couple of days so that I could remove my equipment and stickers that were on it. They even delivered my new truck to me while I was at work! Drew was an excellent salesman, I met with him a couple times before we settled on the truck that I bought. I am extremely happy, and will definitely be back in the future when looking for either a new or additional vehicle. Well done guys, it was a pleasure to work with you!!JD

gmwblack

Jul 15, 2015

I went here because as a kid my dad would buy cars. I haven't always bought cars from them but the 2 that I currently own are both from this place. The second car I bought was used and after a few weeks of driving I found (after being stopped) that my window tinting was too dark for Illinois law. Even though it was sold used, Jeff took care of me, gave me a rental for a day and took my car to have the tinting removed. Didn't cost me anything. They really impressed me because they didn't have to do that for me. I will be returning the next time I need a car because of the great service I received from them. They always try to get you the best deal possible.

ghsiwy

Jul 14, 2015

I felt I was treated fairly by Drew K. and his management team. He worked with me to get a deal I was comfortable with.

meri12

Jul 1, 2015

I can't say enough about Hopkins Ford and Mike Holcomb the salesman that sold the perfect new car to me. It has been a very long time since I have had to purchase a car and Mike gave me a great deal of his time to go over everything in detail. I have not had experience yet with the service department but I can just bet that they are great as well. Thanks Hopkins FORD and Mike Holcomb!!

FORD FUSION

Jun 24, 2015

From the Top of Management & Parts to Porters and Service Techs and Sales people. They are all good caring people who take time to talk with you and make you feel like your part of the family. Title of review Almost Perfect. Well nothing is ever perfect for me, but in all my years buying vehicles this is the place to go for as close to a perfect buying experience with no pressure and good people.

KenW!!

May 23, 2015

My car buying experience at Hopkins Ford was excellent! I first met with, Jeff, who was very personable and enthusiastic about helping me find my new car. I had my heart set on a white Mustang with black interior and black convertible top. After checking with all possible dealers in the area, Jeff informed me that there were none available at this time, so I chose to special order my car. Jeff went over all the options available thoroughly, so I could decide exactly what I wanted. I found the car comes with so many standard features, the only option I ended up ordering was the automatic transmission. Originally, Jeff told me that it may take about three months to get my special order and he later sent me an email when he had gotten the VIN number from the factory. He then sent me another email telling me my car was in only 6 weeks later. When I arrived to pick up the car, Jeff turned me over to Tony, who explained all the physical features of the car, as well as the almost mind-numbing workings of the information center. Tony also programmed my cell phone and demonstrated the call procedures. He also said I shouldnt hesitate to call him or come in to see him, if I have any questions at all. Tony was very great and very patient and thoroughly addressed all my concerns. I dealt with Glenn for the financial portion of the transaction and he handled my title, license transfer, and payment very efficiently. In all, I had a great experience working with all the friendly people at Hopkins Ford and I will definitely recommend to anyone I know looking for a new or used vehicle.

tbottoni

May 12, 2015

This is our 3rd Ford in 3 years from Ron Hopkins Ford, and we have had great experiences with all of them. Service dept is excellent as well, and their new Fast Oil change area is very nice. Mike Holcomb was a pleasure to work with, and was able to help us find the car we wanted. Will definitely come back when we need another.

cswong2010

May 8, 2015

What a great experience. Everyone was great and helpful. Drew explained everything about the 2015 FORD EDGE and Juvenal help with the rest since Drew was off. Great Team and company. Jeff Hopkins (owner) was great also. Would recommend this dealership.Thank you

carol58

Apr 29, 2015

Thank You Israel Gonzalez.I never purchased a car thru a new car dealership before this purchase. I found it to be no pressure and no pushing to buy now. I found me a 2013 Ford Fiesta and I Love it.

jdub7474

Apr 23, 2015

I brought my 2004 Lincoln navigator in to have the rear shocks replaced. I saw crooks right away (victor, bob the manager. they tried to tell me my air bags were bad and needed to be replaced. I declined my air bags were fine. they kept my truck for three days adding charges after charges. my final bill was 2,044.91 for two rear shocks. the final bill states customer says air system is sagging. I never told them that. I had to pay my truck was being held hostage. I repeat if you want fair service do not go here.

J. Villanueva

Apr 17, 2015

Buyer beware! I bought a 2008 Acadia from Hopkins Ford and was that thing a nightmare. A month after owning it, the sunroof leaked profusely when it rained. Water was all over the roof interior, it was coming down the driver side door, it puddled at the bottom of the drivers feet. It was a shocking experience. This caused me to realize that the driver's side floor mat was new and black, a different color then the rest of the car which was grey. I also noticed a lot of rusty build up at the foot of the driver as well. So this vehicle was always leaking like this while the dealer had it on the sales lot and all they did was swap out the mat instead of fixing the problem.Well I called them on it, they of course they knew nothing about it, they told me that they weren't aware of any leaking while they had the vehicle for two months. That this was the first of hearing of it. No big deal I thought, maybe they'll fix it. Nope, they couldn't fix, I had to take it to GMC and pay over $500 to repair something that they should have done before selling it.

Escape1

Apr 2, 2015

I bought a new Escape from Tony Nykolajcuyk and it was my best experience compare to all my past experiences when buying a car. He was extremely pleasant and I felt he did everything he could for me to get me exactly what I wanted. He is a great salesman! I will recommend him to anyone. Also Glenn Hardek helped me a great deal in the financing side. He was very polite and friendly too.

2010srt8

Mar 25, 2015

Purchased a f 150 through Tony was very pleased, friendly, honest and a fair deal for both sides. Made buying a truck a fun experience, left happy

gmwblack

Mar 12, 2015

We came in not looking to buy a vehicle, but after seeing a few and test driving 2 of them, we decided to see if we could get approved for a second car loan. It took a very long time but Joe and the Fianicial manager kept at it for over 2 hours to get us approved and get us in a good car. I am really happy with, now 2, of my vehicles i have purchased from these guys. I went there as a kid with my parents and even Joe who was working there at the time still remembered me years later. Great guys all of them.

farnal

Mar 9, 2015

Car buying is not one of my favorite activities but Ken Witz made it easy with his friendly manner. He handled our sale professionally and gave us a feeling that we were dealing with someone who has integrity.

kola

Mar 9, 2015

Glen did a great job of moving things along! Even came in on his day off. Jeff also stayed in contact to me when chasing down the car I was looking for

Renbenz

Mar 6, 2015

We worked with ken and it was a great and fast experience we defiently would recommend him and the dealership to our friends and family.Ken was very friendly and willing to help us out as much as possible.Very happy with our purchase!

CST1010

Mar 5, 2015

Found them to be rude at times. We did end up buying the car but got conned into GAP insurance. Not sure I would go back. I will also be cancelling the insurance as they lied about it saying if I didnt take it my rate would go up. Did not feel they were honest about a lot of things.

GPK

Feb 27, 2015

Came in on a Tuesday to check out the Fusion I had on my short list. I was pleasantly surprised that the salesman Tony actually could explain the details of the car. He gave an informative and enthusiastic demonstration. For years buying a car I would know more about a model than a salesman would. I explained I needed to bring my wife back the next day. Tony was not going to be in then but put me in touch with Angelo. Came back the next day was given to the salesman Mike and he took over where Tony left off, seamless transition. I received good value for my trade in, fair discount on the car, a rebate and 0% financing. I would recommend this group for someone who doesn't like the car buying experience, first time car buyer and the haggler.

DonW

Feb 22, 2015

By the time I had visited Hopkins I test drove many different cars from many dealers before deciding on a particular model as my next car. I was in no rush to purchase a convertible in November, but I had a price range and preferred color\model and I test drove a car that fit that niche. At no time was there pressure to close a deal. Having bought cars in the past that involved shouts and insults, a no pressure sale is a welcomed place. When it came down to price negotiations I came fully prepared with comparable figures. I would guess that Hopkins thought I got that killer deal (and I certainly had time, months really to play hardball for a winter convertible) but in the end I got the car for what I truly believed to be a fair price. This has certainly been one of my most pleasant (if not the best) experiences I had with a car dealership. I hope others experience the same treatment.

L.Horton

Feb 22, 2015

Juvenal Soriano went above and beyond to make sure that I received the best service. He was accommodating, full of knowledge, and not pushy at all. I am extremely pleased with the car and the process in general and would recommend to anyone looking for a Ford.

Lauren

Feb 16, 2015

This dealership, especially Juvenal, Jeff, and Israel made my first car purchase smooth, relaxing, and exciting. They were accommodating, full of knowledge, and not pushy at all. Everyone at the dealership was friendly and personable. I am extremely pleased with the car and the process in general and would recommend to anyone looking for a Ford.

Techray

Feb 15, 2015

Needed a new car for my Wife as hers had been "Totaled". She was looking at the Ford Focus as her next car. I was out test driving a Focus at a non Ford dealership down the street. As I was headed home I saw Hopkins Ford and thought what better place to find a good used Focus than a Ford dealer. The wife specifically wanted Silver with a darker interior. I was greeted by a salesman named Israel Gonzalez who asked me what I was looking for and immediately took me to the one they had, but it wasn't right. Israel asked me if I had considered a Fusion. I said I thought they were out of my price range, about $10k. He led me to a very nice looking Fusion that fit everything my wife and I were looking for except the price, about $13k but only 27k miles. Israel offered me a test drive so I accepted. I quickly realized why I didn't like the other cars I had driven. A Focus is not a Fusion.....that was the problem.To make a long story a bit shorter, Israel professionally led me through each step of the buying process and made the whole thing very enjoyable. I've purchased many cars during my lifetime and the process can sometimes feel excruciatingly painful, but my experience at Hopkins Ford was one of the best I have had. Friendly, Professional, and Thorough, from Israel in sales to Bill in finance, my wife and I had a great experience and she absolutely LOVES the Fusion. Israel was smart. He listened and put us in the vehicle that was right for us.I would recommend Ron Hopkins Ford in Elgin, IL to anyone seeking a great car buying experience. And don't forget to ask for Israel "Izzy" Gonzalez and tell him Ray sent you.

shanshan542

Feb 8, 2015

I have been to many dealers and walked away due to poor customer service. Hopkins Ford is doing it right! From the second we walked in they were attentive, kind, and patient. I will be coming to them for all future purchases and plan on recommending them to friends and family.

ChristyGiardino

Jan 29, 2015

My husband and I found a 2010 Mazda CX-9 at Hopkins Ford via internet research. We found the car to be in great shape and Israel Gonzalez to be patient and friendly. We were able to quickly test drive the car without giving all of our information (unlike an earlier experience at another Ford dealership). And, Israel and Angelo worked hard to make the numbers work for us. When we decided to sleep on the decision, they did not give us a high pressure pitch, but followed up the next day. They were able to make a deal we were willing to accept. Everyone at the dealership was friendly and willing to answer our questions, but also give us space to make our decision. We would recommend this dealer to our friends.

Abe

Jan 28, 2015

The entire staff was friendly and knowledgeable. Not pushy at all answering all questions asked, very patient in allowing the customer to make their own decision. We would and will highly recommend Hopkins Ford in Elgin, IL to family and friends. Thank You!

maggie042575

Jan 15, 2015

Not only did they not stand behind the car they sold- they didn't even have the common courtesy to send back my garage door opener that was left in the trade in that I called them about not an hour after the sale took place. Said "oh ya, no problem- will do right away" a month later and still nothing. Have called twice about the issue with the car and have never had a return call. Sad thing is they pawned the problem of the passenger door not remote unlocking due to the low battery at test drive, reassured me that it was due to the battery issue and they do full inspections of their used cars and when I called about the issue the next day it was "Sorry will talk with a manager and then they never followed up- . Unbelievable that they care so little after the deal was done. Buyer beware- wolves in sheep's clothing.

Eric

Dec 31, 2014

Stopped by the dealer to look at a used vehicle for my sons first car. Ken and Joe where extremely friendly and professional during the entire time. I will continue to purchase from this dealership!!!!

dbrown1103

Dec 30, 2014

Everyone at Hopkins Ford are very knowledgeable and kind. The BEST car buying experience I have ever experienced! I would highly recommend Hopkins Ford in Elgin, IL to anyone looking to buy a car. They answered all of my and my husband's questions and were patient in working with us, as we were patient in working with them. This is now my 3rd Ford I have owned in my life time of owning many different types of cars and I'm very pleased to be back in the Ford family! THANK YOU HOPKINS FORD!!!

Laker

Dec 24, 2014

We continue to purchase fords based on past experience. On our way home from the casino in Elgin, we decided to check out Hopkins Ford. Although we were unlucky at the Grand Victoria, our luck changed when we decided to purchase a new explorer at Hopkins!

EdwardDabrowski

Dec 22, 2014

My wife and I purchased a used Lincoln MKZ last week from Hopkins Ford. Juvenal Soriano was our salesman, and he was very patient and respectful to my wife as we went through the process of test driving and negotiating on our vehicle.My family have been Hopkins customers for over 30 years, and with the recent renovation, the dealership looks great and offers better services than they have before. My family will continue to do our car shopping here!

job

Dec 21, 2014

We bought a Ford Edge from one state and traveled to Elgin IL for a great sale. Well seasoned professional salesman, knowledgeable, respectful and organized. The easiest and best car experience ever. We would love to come back again to buy another vehicle. We passed on the the good news about (Ron Hopkins Ford) to our close friends and family.

garjag

Dec 17, 2014

Great service, very friendly and very receptive; met our demands with quality and financial. Tony Nykolajcuyk was fantastic, he explained every detail about the car. We had a great experience and will use Hopkins Ford again in the near future.

stephengina

Dec 16, 2014

Israel Gonzalez was my sales person. He was phenomenal breaking all stereotypes of a typical car salesman. He was patient, respectful, and very knowledgeable of each of the cars I was interested in. I ultimately purchased a Ford Escape.

teefrost

Nov 25, 2014

I had a great experience purchasing my first car on Saturday. The employees at Ron Hopkins are extremely friendly and helpful! I highly recommend this dealership when you're in the market for cars.

David

Nov 15, 2014

I emailed Ron Hopkins Ford asking if there was a car fax report for a specific vehicle two weeks ago. I did not receive a response until a week later which they wrote all about there facility but they did not answer my one question.

Rich A

Nov 14, 2014

I inquired about a used car through the cars.com site, and received both an e-mail and phone call from the internet sales manager. I had very specific demands for what I needed, and he e-mailed me information with several options that fit my needs. I still however have not purchased a car as of yet, but I am very satisfied with my experience with Hopkins Ford.

Katie77

Oct 30, 2014

Great people very nice I will be back in the coming years for all my cars.

TheGrandma

Sep 27, 2014

The entire staff from owner's, to Mgr., to Finance were really super to work with. They were not pushy and listened to what I was really looking for and needed for my vehicle needs. I ended up with a great deal and would recommend them to family and friends.

jmb0768

Sep 9, 2014

I purchased my 2nd ford focus hatchback yesterday and couldnt be more pleased with the service I received. Tony was so friendly and made my experience there delightful. I will definitely be going back here for my future purchases and I without a doubt recommend anyone looking to purchase a ford to go to Hopkins Ford. Thanks Tony !!

georgiey4

Aug 13, 2014

We have been purchasing and leasing cars from Ron Hopkins since 1992.That is the reason we worked with Jason Milburn on the purchase of a 2014 Escape.Communication with Jason by e-mail and phone was very positive and precise on the information requested.When we met at the dealer the vehicle that we talked about was waiting for us to look over with the options we discussed. Jason let us test drive at our leisure, and answered all our questions with no hesitation or pressure and made us feel comfortable and secure on our purchase. My wife could not Sync her phone correctly, and Jason cheerfully took the time to resolve the problem.Jason made the entire lease process easy and fun (if you can say buying a car is fun).Thank you Jason.

timothy.hastings3288

Aug 11, 2014

My wife and I visited Hopkins Ford simply because it was our local Ford dealership, but I'd highly recommend them to anyone even if it wasn't right in their neighborhood!We worked with Tony Nykolajcuyk was friendly and very knowledgeable. The entire sale process from test drive to loan signing was low pressure and low stress, and I felt that I received a fair deal.I know I'll be back to Hopkins, both for future car purchases and repair/maintenance.Highly recommended!

NeighborDan

Aug 6, 2014

Over the decades, my family has used many car dealerships. But Ron Hopkins Ford in Elgin, Il is the best- Hands Down! Also, Jason Milburn has our vote as the very best Salesman. Adding to this, the many staff helping us out were both professional and friendly. All of them proved experts in finding the absolute best ways for us to get the very most,- while costing us the very least. So our experience at Hopkins this week was truly unique due to receiving all the best service that any car dealership could possibly offer! P.S. we appreciate the very courteous Hopkins family members that made us feel comfortable (i.e. Ron, Jay, & Jeff). Thank You all!

NeighborDan

Aug 6, 2014

Over the decades, my family has used many car dealerships. But Ron Hopkins Ford in Elgin, Il is the best- Hands Down! Also, Jason Milburn has our vote as the very best Salesman. Adding to this, the many staff helping us out were both professional and friendly. All of them proved experts in finding the absolute best ways for us to get the very most,- while costing us the very least. So our experience at Hopkins this week was truly unique due to receiving all the best service that any car dealership could possibly offer! P.S. we appreciate the very courteous Hopkins family members that made us feel comfortable (i.e. Ron, Jay, & Jeff). Thank You all!

bifmaster

Aug 5, 2014

I recently purchased a slightly used Ford Flex from Ron Hopkins Ford and was pleasantly surprised how the experience went. I never was pressured and thought the negotiations ended up with a fair deal for both parties. Jason Milburn made the whole thing go quite smoothly. My brother asked me how it went and I told him he should consider Ron Hopkins Ford when it comes time to buy his next truck.

sbaker775

Jul 31, 2014

Jason took very good care of us throughout the entire process. Made sure we knew everything about our 2014 Escape before we left. The trade in value for a car was great! Made the whole car buying process easy.

rosakm

Jul 9, 2014

From the moment I arrived Jason was friendly and very thorough. He answered every question I had and when I didn't know the questions to ask he provided me with additional information based on commonly asked questions. He made sure I understood everything and helped me get situated in my new car. However, even from the beginning I never felt pressured to buy a car or additional features. He listened to what I needed and provided me with the information to make my decision from that point. Jason was great!

Aegeijer

Jul 6, 2014

I would never go anywhere else! Everyone was friendly and really helpful! They really went out if their way to help us out! Thank you Ron Hopkins ford!

Hockey Mom

Jul 3, 2014

BEST CAR BUYING EXPERIENCE!!! Jason Milburn called my husband based on an internet inquiry for a car we were looking to purchase. He spent a lot of time answering my husband's questions and was great with follow up emails and calls. He had many great suggestions for us and selected a few cars for us to look over. We met with Jason on July 1st and ended up buying a Ford Edge. We arrived at the dealership later than we had planned but he was very patient with us (AS WAS ALL THE STAFF THERE). They really work so good as a team and together they were able to get us 0% financing even when we thought it was impossible. Everyone was wonderful and stayed well past business hours to get us into our new car. After all the paperwork was signed Jason spent even more time with us going over more details of the car (syncing phone, etc). WE ARE SO PLEASED WITH THE SERVICE EVERYONE GAVE US AT RON HOPKINS FORD!! We are now HOPKINS FORD customers for life!!!

CHansen829

Jul 3, 2014

Jason Milburn called my husband based on an internet inquiry for a car we were looking to purchase. He spent a lot of time answering my husband's questions and was great with follow up emails and calls. He had many great suggestions for us and selected a few cars for us to look over. We met with Jason on July 1st and ended up buying a Ford Edge. We arrived at the dealership later than we had planned but he was very patient with us (AS WAS ALL THE STAFF THERE). They really work so good as a team and together they were able to get us 0% financing even when we thought it was impossible. Everyone was wonderful and stayed well past business hours to get us into our new car. After all the paperwork was signed Jason spent even more time with us going over more details of the car (syncing phone, etc). WE ARE SO PLEASED WITH THE SERVICE EVERYONE GAVE US AT RON HOPKINS FORD!! We are now HOPKINS FORD customers for life!!!

Patrick Forde

Jun 23, 2014

Tony Nykolajcuyk and the teams members of Ron Hopkins ford were outstanding in the services that we received when we purchased our car if anyone is considering buying a car or truck or SUV you need to visit Ron Hopkins Ford you won't get the kind of service at any other dealership. We have purchased over 6 vehicles from them they treat you with the respect that you should receive when purchasing a vehicle. They are not pushy, you ask questions they answer them truthfully they do not pressure you into buying anything just so they can make a sale.

Rassch66

Jun 4, 2014

Tony was friendly and very helpful with any questions or concerns I had regarding my purchase of a new Ford Escape. He explained the features that came with the vehicle. I would recommend him to my family and friends if and when they want to purchase a vehicle.

Skeels54321

Jun 3, 2014

I've never liked buying cars....these people made it easy....dealt with Glenn Hardek....nice job there and, in fact; nice job by all I dealt with..Go see them.

Edgar

May 31, 2014

We just bought a new 2014 Ford Explorer XLT from Israel Gonzalez. We wanted to make sure we were making the right decision at the right price for our purchase. We visited Israel at the store to view vehicles and gather further information about three times. Never were we made to feel any pressure, not from him and not even with management as we negotiated the price, the accessories, warranties and financing. It was an overall easy, stress free transaction. Thanks, Israel... and all Ron Hopkins Ford staff!

1timeonly

May 31, 2014

We just bought a new 2014 Ford Explorer XLT from Israel Gonzalez. We wanted to make sure we were making the right decision at the right price for our purchase. We visited Israel at the store to view vehicles and gather further information about three times. Never were we made to feel any pressure, not from him and not even with management as we negotiated the price, the accessories, warranties and financing. It was an overall easy, stress free transaction. Thanks, Israel... and all Ron Hopkins Ford staff!

robin112985

May 24, 2014

I went in to the Ron Hopkins Ford on Saturday just to look around. To see what I wanted. Tony Came out greeted us at our car and was so polite. Asked what we were interested in and he instantly brought us to what we were looking for. I was so grateful to have a person with knowledge and politeness helping me out! He got us all set and made me so excited just to be looking at these cars. I DROVE out of this dealership happy and satisfied with everyone that worked with me to get what I needed. If your looking for a place to buy a brand new or even used car I recommend going to Ron Hopkins Ford, in Elgin! Simply amazing people there! Thank you to the crew for helping me afford and drive my dream car!!!!! :)

mromano692003

May 15, 2014

I decided to go look at cars one night since I normally trade my car in every 3 or 4 years because of getting antsy and bored with them. I was comparing a few different cars and narrowed my choices between the Ford Focus and the Dodge Dart. I went to the local Dodge dealership and looked at different cars in the lot for about a 1/2 hour and not 1 person approached me to see if I had any questions. I had planned on test driving the Dart to see if I liked it. Being a little disappointed, I went across the street to Ron Hopkins Ford to look at the Focus. After a few moments of looking, a salesman by the name of Israel came out and asked if I had any questions. After talking a bit, Israel showed me a demo 2013 Focus Titanium on the showroom floor. I immediately liked the looks and feel of the car and wanted to test drive the Focus. We test drove a 2014 they had on the lot but was a little disappointed with the driver leg room and seat position. I went and sat back in the demo in the showroom and surmised that Ford, when revising the 2014, must had changed dimensions of the seating slightly and the 2013 was a lot more accommodating for me as far as room. Israel answered all the questions I had and I felt really comfortable with him. All I can say is after a little bit of negotiating, they gave me a great price for both the 2013 Focus AND my trade-in. I walked out a happy man.By the way, I've also bought my wife a Ford Fusion from there.....Great deals...Great prices....and Great People to deal with!!

The Rogers

Apr 10, 2014

We traveled from Rogue River, Oregon to purchase this GMC Sonoma that had just the right setup for our needs. A very hard option list to find. I contacted Glenn with Ron Hopkins and we were quite impressed with his candid evaluation of the vehicle (used) and his willingness to go the extra mile to make everything happen smoothly even from 2200 miles away! Thanks Glenn! we appreciated everything you did for us. :o)

Kevin Christopher

Apr 7, 2014

Very happy with my purchase. Jason is a great salesman not pushy and is very honest. I'll buy all my future cars from him. Also Jay Hopkins and Joe Dill were great and worked hard until I was completely satisfied with my new fusion. I would recommend to anyone looking for a new car to go here and deal with these guys.

chris21188

Mar 30, 2014

I had been searching for a new ford focus st at a dealership near my house that had all the bells and whistles I had wanted, and found ron hopkins ford through google. I read up on the reviews and they seemed good so i headed out and was greeted by salesman Tony Nykolajcuyk while browsing the lot. He was very friendly and very non pushy, and answered all my questions without any bull**** answers, just a generally good man. After driving around and explaining the many various features of the car and learning a little more about eachother we sat down for business. The whole time he was extremely curtious and not once did he try to pressure us into anything not wanted. He understood our situation with our previous car and the leftover debt from the crash and worked out a great deal to make this care very affordable. This was probably the first time at a dealership that i never once felt like some product was just being shoved in my face and pressured to buy. I would definatly recommend buying here and already recommended to my wife and friends.

joseph_schulz

Mar 28, 2014

I was looking for a car to resolve a specific comfort issue due to a injury on my current car. While the Ford product didn't solve my particular issue, the dealership and Glenn we both awesome to deal with. I wish the car had worked out for my issue because they really came through in helping me out, allowing me to test drive multiple models and the final model several times. They were respectful to my need and did everything they could to help me out.

mustangmarco

Mar 26, 2014

Ron Hopkins Ford is the only Ford dealer I go to when buying a car or truck. I have been buying from them and having my cars or trucksserviced for over twenty years. I bought my first Mustang GT there when I was 20 years old from Tony and he is still there!! Its nice tosee all the familiar faces there over the last 22 years! It tells me alot about their business at Ron Hopkins Ford. They are as dedicated to their customers as they are to their employees. Awesome people there! Tony is a great salesmen and a good person. He always makes the deal work to fit my needs and my budget! Thanks Tony. See you guys soon!!

EdwardDabrowski

Mar 24, 2014

My wife and I went to Ron Hopkins Ford this weekend to purchase a new vehicle, and we do not have enough nice things to say about the dealership.We mainly dealt with the sales team, and the salesman who assisted us, Juvenal Soriano, was very helpful in preparing the purchase paperwork and showing us how the technology in the car worked (Sync equipped car). He even showed me how to program my phone for bluetooth. We were treated well and were sold a great car (Taurus Limited) at a great price without the usual hassle.This is the latest of several cars my wife and I have purchased at the dealership, and we will continue to keep coming back as we need service and new vehicles. I am excited to see how the dealership looks after they complete the remodel. Keep up the good work!!!

mandala

Mar 24, 2014

Jason Milburn Rocks!! Best salesman I have ever visited. Cool, Calm, Not pushy at all!! I will buy all my next vehicle's from him.

goufy1

Mar 16, 2014

Had a great experience. I would recommend this dealer. Tony was very help full. The finance manager was also very help full and advice was good.

ffkevhfd

Mar 13, 2014

This is the second car I have purchased from Ron Hopkins. My wife wanted a 2014 Explorer and I couldn't think of a better place to purchase it. Tony Nykolajcuyk is the main reason for my return because of his honesty, and professionalism. His effort to find the perfect car for the right price didn't stop until we were satisfied. Tony, along with the rest of the staff, satisfied everything we needed in a new Explorer. I would not buy a Ford anywhere else!

Sue Giardino

Mar 7, 2014

We recently decided to purchase our second Ford Escape. There was no doubt in our minds that we would return to Ron Hopkins Ford and Jason Milburn for this purchase. Jason is excellent to work with; not only did he meet us at the door upon our arrival but he had vehicle options ready for us to preview and test drive. Since I was going to be the primary driver of this vehicle, he listened to my needs and addressed each one. When it came time to finalize the purchase he didn't play games. He offered up an acceptable price right up front, none of the typical going back and forth that you expect to happen when purchasing a car. Overall, the process was smooth and seamless, something you don't usually connect to a car purchase. We have Jason to thank for that! We look forward to working with him again on our next Ford purchase.

VandSGiardino

Mar 7, 2014

We recently decided to purchase our second Ford Escape. There was no doubt in our minds that we would return to Ron Hopkins Ford and Jason Milburn for this purchase. Jason is excellent to work with; not only did he meet us at the door upon our arrival but he had vehicle options ready for us to preview and test drive. Since I was going to be the primary driver of this vehicle, he listened to my needs and addressed each one. When it came time to finalize the purchase he didn't play games. He offered up an acceptable price right up front, none of the typical going back and forth that you expect to happen when purchasing a car. Overall, the process was smooth and seamless, something you don't usually connect to a car purchase. We have Jason to thank for that! We look forward to working with him again on our next Ford purchase.

golferdick25

Feb 28, 2014

My wife and I were very pleased with our buying experience . Jason Milburn is very easy to work with and explains all the option available, making sure our purchase was pleasant .My wife loves her new Escape and very satisfied with the discounts from Ford and Ron Hopkins.

browneyes32

Feb 25, 2014

Jason Milburn is the guy to go to when buying a car. He listens to exactly what you are looking for in a car. You could only imagine the fear of purchasing a vehicle multiple states away. However, Jason was able to take that fear away and direct me to two beautiful Ford Fusions. I decided to go with the Black 2012 Ford Fusion. Long story short, best experience EVER purchasing a car, for sure will go back to Jason if i am ever looking into purchasing another vehicle. Also, he was able to reassure me that he can set me up with a auto transport with a highly reputable company which also took more fear off my shoulders. The Transport went great, i have my vehicle and it is amazing and everything i wanted. Thank you Jason and Ron Hopkins Ford. :)

Neil

Feb 2, 2014

My Husband and I have been buying car from this dealership for 20yrs. I have not once been disappointed with the service or my experience. My husband tell them what he wants and the dealer (Tony or Joe) finds him the best car for a great price. It feels like a family going to buy a car from them.

execsbcman

Jan 18, 2014

I called Ron Hopkins Ford looking for a much larger vehicle to replace my Prius Station wagon V 5 and I was connected with Jason Milburn. He listened to what I was looking for and asked me to come into the dealership. He showed me the new Ford Flex and then based on size needs directed me to the new van Ford has coming out. Jason spent an hour with me going over all of the details about the van and was EXTREMLY helpful. He is a great guy and no one, absolutely no one knows their product line better than Jason. The issue was the van was not going to be released for a month or so and I needed a vehicle NOW! We looked at the F150 truck line and other alternatives but could not come together on a price for a great used F150 Lariat. I ultimately found what I was looking for in another car line, purchasing a 2012 Ram 1500 4WD Longhorn from another dealer. I wrote this review for 2 reason's 1 being Jason is a knowledgeable car/truck sales person and second he is absolutely one of the nicest guys I have dealt with in vehicles sales. I would not hesitate to look at a ford in the future using Jason. Thanks for your candid insights Jason!!!

jim fitzgerald

Dec 5, 2013

everyone at the dealership was very friendly and helpful in finding the right car to fit my needs. they found me the perfect car that gets the desired fuel economy at a great price

jerro3

Dec 5, 2013

everyone at the dealership was very friendly and helpful in finding the right car to fit my needs. they found me the perfect car that gets the desired fuel economy at a great price

Happy Escape Owner

Nov 19, 2013

After looking on Cars.com I found a vehicle that Ron Hopkins offered that I was interested in. Upon arrival at the dealership I was greeted at the Door by Ron McKinley. Ron was very friendly and a pleasure to deal with. I test drove the car that was advertised on cars.com and it was as described. This one owner vehicle is flawless. When it came time to negotiate the process was pleasant. They came down to where I needed them to be and then knocked off another bit of money to seal the deal. I am happy with the 2010 Ford Escape I purchased and when looking for another car will make Ron Hopkins Ford and Ron McKinley my first stop!!

garyschmidt

Nov 19, 2013

After looking on Cars.com I found a vehicle that Ron Hopkins offered that I was interested in. Upon arrival at the dealership I was greeted at the Door by Ron McKinley. Ron was very friendly and a pleasure to deal with. I test drove the car that was advertised on cars.com and it was as described. This one owner vehicle is flawless. When it came time to negotiate the process was pleasant. They came down to where I needed them to be and then knocked off another bit of money to seal the deal. I am happy with the 2010 Ford Escape I purchased and when looking for another car will make Ron Hopkins Ford and Ron McKinley my first stop!!

luvbuddy

Oct 22, 2013

Jason helped me with me my first lease almost 3 years ago. I was able to turn in my lease early and get a 2013 Edge will all the bells and whistles. He made the experience fun! I love the new ride.

Gravedigger

Oct 14, 2013

At your dealership I found the exact vehicle I was looking for, but even better. The sale was handled quickly, and the people I dealt with were all very friendly!

dollymadis

Oct 8, 2013

We took our 06 Taurus to ron hopkins for a starting problem. They kept the car for a month and during that time the car repeatedly exhibited the starting problem. They either did not devote the time necessary to diagnose and repair the problem or lacked the expertise to deal with the issue. The car was returned with the same issue and I was presented with a $125 charge for I guess a month of parking. I was told since no codes were present in the computer nothing could be done. I can't help but make a comparison to kids coming out of public schools today unable to do math with out a calculator. Obviously background\experience are not essential qualifications for employment a ron hopkins ford.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~I'd like to clarify a couple things in Jeff Hopkins response:"Tom had previously taken his vehicle to a shop in St. Charles that could not replicate the problem after towing it in, but replaced his fuel pump"The "problem" at that time was that the vehicle wouldn't start. The shop had no issue replicating this problem and replaced the fuel pump as per my authorization." I then talked to my 2 technicians that worked on the vehicle, and we decided that we were comfortable that the problem was either the fuel pump or the fuel regulator. I called Tom and told him that we are not comfortable with educated guesses"This only happened after I posted a complaint here. I did authorize replacement of fuel regulator as it was the only suggestion ever offered. I sent a letter to the dealership shortly after our 1st visit expressing my dissatisfaction and received no response. The suggestion\diagnosis on the 1st bill was "vehicle will have to act up more often in order for use to diagnosis properly". "The following afternoon I personally called Tom to see if he experienced any of the same symptoms that he had experienced before the repair, and he said it's only been a day but it hasn't exhibited the same problem yet,"I did receive this call but car was still at dealership and I hadn't seen it since repair.Here is a copy of a fax I sent to dealership summarizing my issues: Att: Jeff Hopkins 10 10 13 Jeff, I want to thank you for your help in coming up with a possible solution to the starting problem with our 06 Taurus. I'm told the car exhibited the starting problem yesterday but did start today after installation of fuel regulator. We'll see if this rectify's the issue.With that being said I have to admit I'm unhappy with the $125 bill we paid for our 1st visit. I don't feel we received the attention or service's we paid for. I feel the suggestion of replacing the fuel regulator should have been made at that time and the fact you had the car for a month and even after that amount of time nothing was done or even suggested indicates a failure to address our issue adequately. It wasn't till I posted a complaint to a public forum and enlisted the help of the owners son was the attention paid to our needs that should have been done on our 1st visit. The fact that a possible solution was easily and rapidly suggested when you asked the question indicates to me that this expertise was available at the time of our 1st visit but was not sought out. I feel it appropriate that a refund or at least an adjustment be made to the 1st bill given these circumstances.10-15-13 PS: My request for an adjustment of 1st bill was also ignored.10-19-13One final thing here. Car wouldn't start till after repeated attempts this AM. I'd give my kingdom for a competent mechanic.Fix Or Repair Daily......12-16-13One (more) final thing here. It turns out we had an intermittently defective transponder key that was causing our car to not start. After spending almost $1000 and 3 months of inconvenience my wife and myself were able to figure this out. A $15 key from Amazon.com and a trip to Home Depot to get the key cut (after ace hardware refused to cut it unless we bought an $80 key from them) and about 2 minutes to program new key in ignition as per owner manual instructions our problem has been resolved.......with absolutely NO help from any of the "experts" we consulted along the way.

SuzyKay

Sep 20, 2013

We've bought many cars from Ron Hopkins Ford but this trip to the dealer wasn't in our plans. Our 2010 Fusion was involved in an accident that was to bring us back to our Ford dealer (the car was totaled). The employees and sales people there made everything run smoothly from looking for a new vehicle to the paper work and just everyone being so friendly that it was actually a fun process in a way from being so devastating when we originally came in to look! We got a great price on a great vehicle with great service! Thank you Ron Hopkins Ford!!

MicahStone

Aug 27, 2013

Walked into dealership half hour before closing and they treated us like they had all the time in the world. Liked the way we were able to look at lot before we were approached from a salesperson. Our salesperson Oli Ponce was very friendly. I ordered the Weathertech liners from Mr, Dill and they fit lovely and I am very satisfied with them.

rdessent

Aug 24, 2013

Called on Saturday morning with a low tire pressure that came on. Asked if they could please check it out. Mike showed me a nail and had it removed. The car was washed and even gave me a report card on the entire car. My favorite salesman Glenn even noticed me waiting and stopped to say hello. In and out in less than an hour. This is my first Ford and have never had such great service, this time and every time at any dealership! I highly recommend them!

echrist

Aug 5, 2013

Very knowledgeable staff and very professional. I was greeted at the door, really friendly. They were also willing to work with me to agree on a price that was reasonable.

Luvmybeetle

Aug 2, 2013

People encountered at the dealership were friendly, cooperative and knowledgeable. Questions were answered; hints and suggestions made without high pressure but clearly with an interest to making a deal. George followed up and followed through so a deal could be made. Very pleased with my new truck, the people we worked with and the dealership.

Colin

Jul 28, 2013

Had the pleasure of dealing with Oli at Ron Hopkins. This guy isn't a low pressure salesman, he is a no pressure salesman. Told him we were in the market for a new Fusion but were not buying the day we first went in due to closing on a house within a week. He said no problem, gave us space to look around the lot and came back and let us test drive a handful of different options. Had the house closing on the following Friday and was in there Saturday morning buying a 2013 Fusion. This isn't your normal dealership. They don't bombard you with calls and e-mails between the time you first go in and when you come back to buy, I got 1 phone call from the Sales Manager who I met on that first visit just to make sure our visit was ok, again, no pressure. When it came to financing and doing the deal Oli went out of his way to get us what we wanted for the best possible price, I actually ended up driving his demo car off the lot, hope they don't stick him in a Yaris because I took his car! It was refreshing to meet some of the Hopkins, they are all there and will meet with you. It also sounds like they are going to make some substantial upgrades to the building, that's a good thing, I like supporting local businesses. I am the type that always takes my car to a dealer for any service, no matter how minor, looking forward to coming back here quite a bit! Stop in, find Oli, meet the Hopkins and the other managers that make this one of the best dealerships I have ever had the pleasure working with.

Tnewsom112

Jul 23, 2013

I love Fords! Had the best buying experience ever on a new car at Ron Hopkins in Elgin. The entire staff was helpful, friendly and knowledgeable. I would recommend George Nano, my Salesman to anyone.

Gary and Laura Paustian

Jul 12, 2013

The experience was great ... zero pressure, all positive and professional attitudes throughout! I appreciated the connection with the three employees during the process, they were visibly working together to make experience positive. With a used car purchase you sometimes wonder what is going on "behind the scenes," but seeing each employee through the stages of purchase, hearing them talking to each other, made us feel a part of the deal. The ability to work with what we needed in our trade in was a big help. I would definitely (and plan on it) purchase another truck, or vehicle at Ron Hopkins Ford! Thanks again!

Phillycheeze

Jul 2, 2013

GREAT SALESMAN, GREAT CAR, GREAT PRICE. Glenn went the extra mile and found the car I wanted. Zero high pressure sales. Great friendly staff. I will come back for the new truck.

phillycheeze

Jul 1, 2013

Glenn put me in the car I wanted at a great price. Zero high pressure sales pitches. Great staff. Very comfortable with buying the best car from the greatest SALESMAN. Thank you Glenn.

c10686

Jun 18, 2013

very friendly - explained services but not pushy - Sales person good - finance easy - gave fast service not sure what else to say - would go back again

whtkgt

May 29, 2013

I purchased my mustang five years ago and have had nothing but a very professional and friendly relationship with everyone involved from the purchasing process, to financing, to service over the course of owning this vehicle. I am even more impressed with the overall service department, when compared to other dealerships I have purchased a vehicle from. This service department goes over and above in terms of quality, communication, and friendliness, with no comparison to others. They are always willing to answer questions, regardless of how simple or complex, they call when they say they are going to call, and provide all the information necessary to make a decision, and then service the vehicle within the timeframe they say. They even follow-up to let you know it is done or if they need longer time...the communication with the customer here is the key. Versus other dealerships that do not communicate and you need to keep calling them for information. I always feel welcome and appreciated, not like I am a bother, or nuisance. When they say they treat you like family, Ron Hopkins Ford certainly does, and I will continue to be a customer for a long time.

marykalten

May 18, 2013

Jason Milburn was an excellent salesman. He was knowledgeable and attentive. He followed up with me and was patient with my process of selection. I am very pleased with my purchase and my experience at Ron Hopkins Ford.

kbloomer

May 2, 2013

The response time to our request, the price, the vehicle availability and the ease of completing the sale paperwork was outstanding. The customer service at this dealership is top-notch.

Lindak1996

May 2, 2013

I have bought several cars in my lifetime but I have never been treated as well as I was at Ron Hopkins Ford. Everyone went out of there way to make sure I got everything I needed and they saved me some money. I would definately recommend them to anyone I know that is buying a car.

joecarnes2

Apr 11, 2013

I am a former customer and have experience the great service at Ron Hopkins Ford. I was searching on line for a used car and Jason responded to my search . So we decided to make a visit to Ron Hopkins Ford looked up Jason and he showed us a few cars . Well we fell for a beautiful black fusion sport, we worked out a great deal . Jason and all the people were Friendlyand very helpful. There are many dealers out there but you wont find the customer service you get here.

alsmith25

Apr 8, 2013

I just bought my first car of my life at this dealer. I was just looking from dealer to dealer looking for a good used car. Ron Hopkins Ford happened to have a car I wanted to try. We were greeted by Jason Milburn. He is absolutely wonderful! I was really cautious with my purchase because it was my first time and I felt absolutely no pressure from Jason. He didn't interrupt, get defensive, or pressure me out of my price range. I ended up buying from him and I look forward to my first new car which I will most certainly go back to them for!

Teach

Apr 1, 2013

I had a wonderful experience at Ron Hopkins Dealership. Everyone was very kind and helpful. Glenn Hardek walked me through getting a new car, answered all of my questions and made sure that I had the best price available to me. He made sure that I knew how to operate everything in my car. I would definitely return to this dealership and salesman. Thank you for a wonderful experience!

devereux

Apr 1, 2013

I had a wonderful experience at Ron Hopkins Dealership. Everyone was very kind and helpful. Glenn Hardek walked me through getting a new car, answered all of my questions and made sure that I had the best price available to me. He made sure that I knew how to operate everything in my car. I would definitely return to this dealership and salesman. Thank you for a wonderful experience!

guido04

Mar 31, 2013

I have worked with Glenn for a few years now and have purchased 2 vehicles from him. Each time I felt that I was able to get the best possible deal, and Glenn worked very hard to get me exactly what I wanted. I would highly recommend Glenn and Ron Hopkins

DennisWatt

Mar 31, 2013

I have worked with Glenn for a few years now and have purchased 2 vehicles from him. Each time I felt that I was able to get the best possible deal, and Glenn worked very hard to get me exactly what I wanted. I would highly recommend Glenn and Ron Hopkins

rnuss99

Mar 24, 2013

This is the 3rd vehicle we purchased from Ron Hopkins Ford. Jason Milburn is a sales person you can trust. I told him what I was looking for and the price range. Jason presented me with an estimated price. The vehicle exceeded my expectations in quality and cleanliness. We closed the deal for the original estimated price. I was also given the opportunity to purchase additional options and warranty with no added pressure to buy. If your looking for a low pressure sales situation and people you can trust, I highly recommend Ron Hopkins Ford.

Rich & Lisa

Mar 23, 2013

This is the 3rd vehicle we purchased from Ron Hopkins Ford. Jason Milburn is a sales person you can trust. I told him what I was looking for and the price range. Jason presented me with an estimated price. The vehicle exceeded my expectations in quality and cleanliness. We closed the deal for the original estimated price. I was also given the opportunity to purchase additional options and warranty with no added pressure to buy. If your looking for a low pressure sales situation and people you can trust, I highly recommend Ron Hopkins Ford.

SwapnilParanjpe

Mar 15, 2013

We had a great car buying experience at Ron Hopkins Ford. Glenn was a very patient and knowledgeable sales guy. We first visited the dealership in November or December and took over 3 months to finalize on the car. Glenn showed us a couple of different vehicles and then allowed us to proceed at our own pace. At no point were we pushed or rushed into making a decision. Once we made our decision, the rest of the process/paperwork etc went very smoothly.I would highly recommend this dealership and recommend Glenn as a sales manager.Thanks,Swapnil.

MrsP2u

Mar 13, 2013

My husband went looking at cars and met Ron McKinley he greeted him with a big hello and a smile.My husband told Ron what I was looking for and my price range and gave my husband info on the car he thought I might like.A few days later we returned Ron greeted us with a big hello and rememberd my husbands name and took care of us right away. Ron took us to the car he and my husband looked at told me all about it and told us to take it for a drive and we did and I knew I had my new car!!Ron was so helpfull and explained step by step what was what with the car and what I needed to do to get the car.The last car I had the dealer only spoke to my husband even though I was getting the car and sitting next to him,Ron spoke to me eye to eye and that was so nice he made me feel vary good about the purchase and helped us in any way he could.I'm super happy with my car and Ron McKinley is a fantastic dealer!!!Thank you,Michelle Pennada.

lmenz

Mar 12, 2013

Best salesman I have ever worked with. I've had multiple contacts with Jason and all have been great. I would send anyone to see him.

carsford

Feb 27, 2013

Jason Milburn went above and beyond to answer questions and explain everything to us .We received the best price and financing for our needs.I will recommend Jason and Ron Hopkins ford to family and friends. Bob Gillman was also very helpful and with our needs.

shelby313

Feb 20, 2013

I have bought two cars from Jason Milburn over the course of the last few years and each purchase was a great experience. Each time it was a no pressure, simple process to get the car I wanted at a fair price. The service department is excellent as well, making repairs as promised within the promised time frame. I can't recommend them highly enough.

MikeWestland

Feb 12, 2013

On October 26th 2012 I went in to buy a new 2012 ford truck Glenn was the sales man that helped me. I had a accident in January 2013 that totaled my truck. Remembering that I had a great experience with Glenn I went back to Ron Hopkins Ford and went right in to see Glenn. Glenn remembered me since it had been a short time since I had bought the first new truck. He worked extra hard to find me the same truck right down to the color! Also found that the second truck had some up grades that the first truck didn't have like the off road package, serius radio and auto start (which I had to pay to be put on the last truck) I was able to save money I thought I would have to spend for an auto-start. Glenn went out of his way to help me and I would recommend him to anyone I am very happy with my second new truck.

4RVFUN

Jan 31, 2013

Great folks to buy from. Talked to Jeff on the phone before driving out to Elgin. Jeff had the truck ready to look at as promised and exactly as desribed. Handed me over to Juve who was very knowledgeable and took the time to show me all of the features. No pressure and a willingness to get to a price I could afford was a real pleasure. On delivery day paperwork was fast with no hidden costs or pressure to buy extra add-ons. Juve again took the time to go over the truck's features once more to make sure I comfortable with the opperation of the controls.

Andrea Logan

Jan 30, 2013

Oli was friendly and very helpful; he took his time to answer all my questions and didn't pressure me into buying a car,but made the car buying process easy. THANK U

jbeyer11

Jan 26, 2013

Every employee we had the pleasure of working with was extremely helpful, knowledgeable, and friendly. They had my best interest at heart and were willing to do whatever it took to make sure that I found the vehicle that would meet my needs. I ended up purchasing a new 2013 C-Max. I absolutely love the car--great fuel economy, luxurious interior, plenty of great features, and enough cargo room for my string bass. Carl and Jeff really took care of me and gave me a great deal. I also received an excellent value on my trade-in, an awesome rate through their financing options, and a great extended warranty and maintenance plan. I highly recommend Ron Hopkins Ford to anyone looking to purchase a vehicle. I know that I will go back when the time comes.

Diana Stoll

Jan 23, 2013

Everyone was friendly and knowledgeable. We were offered options and extras without the dreaded 'pushy salesman' method of sales. Carl helped me learn about all the technology in my car. I love my new car!

Mryan28

Jan 22, 2013

They were all so wonderful, it was such a pleasure!! It was also really nice to see two young men carrying on a business that their father built. We will come back to Ron Hopkins Ford for our next vehicle and the one after that and the one after that and the one after that!!!

FR

Jan 21, 2013

My family and I have purchased numerous vehicles from Ron Hopkins Ford. Every transaction was professionally handled. During our most recent purchase I had the pleasure to work with Jason Milburn, Jeff Hopkins, and Joe Lascio. Each of these gentlemen was extremely knowledgeable and diligently worked to get me a great vehicle at a great price. The entire transaction was carefully explained and Jason and Jeff took a great deal of time showing me the Fusion's multiple options and respective functions.I would strongly recommend that a perspective car buyer visit Ron Hopkins Ford for their product line, outstanding customer service, friendliness, and overall great experience.

J. C.harris

Jan 19, 2013

I've purchased numerious vehicals from them with very good experiences each time. Service (when required) has also been a very good experience and serviced when promised

kilometrs

Dec 22, 2012

Pleasant experience from a dealer that really seems to want to work with you on your purchase. The staff seemed geared to work togther as a team.

JList

Dec 2, 2012

Oli was friendly and personable and not pushy and made buying a car an easy and enjoyable process. He is very knowledgeable about the SUV that I purchased and I appreciated that he set-up my phone and showed me everything in the car and how to use everything. What should have been an overwhelming process turned into a very enjoyable one. I would buy another car from Oli and this dealership in a heartbeat. Thank you for making the process so easy. I feel that I received a great deal and do not regret my purchase.

tredburg63

Dec 1, 2012

Just went through our third car purchase from Ron Hopkins Ford. This latest one took quite awhile to get through as changed jobs and had to wait longer than anticipated to get back to work and get in the market for a replacement car. Jason was more than helpful in directing my search, allowing me to test drive and making the process as easy as possible once again. Jason will continue to be my first stop for any new car purchases.

scotthorn

Nov 15, 2012

I stopped in to Ron Hopkins Ford to look at used cars and was very pleased to find just what I was looking for. I was able to work with Glenn and Joe and felt very comfortable with the whole buying process. The 2010 Escape that I purchased I've only had a few days, but so far I'm completely satisfied with it. Thanks for all the help with this purchase. Keep up the good work.

dwain.ackerman

Nov 3, 2012

Great prices, Friendly service. I was introduced to other departments and dealer managers. I was treated liked a valued customer even after the sale was completed.

hector3751

Nov 1, 2012

they let up look in peace, did not push us into buying.that is what my husband likes. mike was ther when we needed him. a very pleasent salesmen. we would recmond this dealer.

buckc1844

Oct 30, 2012

Customer Service is their middle name . They knew I wanted to purchase a car but I was not sure of the car I really wanted. Three cars were in the running from different dealers. I was very happy every time I came back to Ron Hopkins. Oli and his associates went out of their way to answer my many concerns. I am now the proud owner of the most beautiful car they have ever sold.

hjrjolie

Oct 28, 2012

This was the second used car we purchased from Ron Hopkins Ford. We still have the first one and they service it for us. They couldn't be friendlier. The price was very good and they provided all documentation on the vehicle. I will come back to Ron Hopkins Ford for service and for my next automobile purchase. Oli Ponce took care of us so well, I am recommending everyone I know to see him when they are looking for an automobile.

Mo E with no E

Oct 24, 2012

Carl Thunboe was great to work with. Very knowlegeable and friendly, no high pressure. We visited Ron Hopkins a couple weeks prior to the sale, and after visiting other dealerships, we came back and received a good deal on the car we wanted. A very pleasant experience. I highly recommend Ron Hopkins Ford.

MDombrowski

Oct 15, 2012

Mike went above and beyond to find me an upgraded car in great condition that fit within my budget. He was personable, friendly, and good at building rapport to make us feel comfortable. We've been bringing our car here for years, and now had a great buying experience with them too. I highly recommend Ron Hopkins if you're in the market for a new vehicle.

snschef

Oct 8, 2012

Good friendly attentive service. Negotiations went very smoothly. Got a good deal on trade in and a great price on the slightly used car purchased. Carl was great. I liked his sales approach very low key non adversarial. I knew what I wanted going in and left with 2hours later

Gary Marchlewicz

Sep 21, 2012

Ron Hopkins Ford (Elgin, IL) Service Department More of the same Parts ReplacersOur 2010 Mercury Milan started stalling so I hit the internet to try to find a good Ford dealer for service. Ron Hopkins got pretty good reviews so we took out car to them. They said a faulty purge solenoid was the cause, it was fixed in a day, and I thought I was lucky because the bill was only $265! How wrong I was.Two days later, the same problem occurred but worse. This time I had to have it towed back to the dealer. Naturally, they told me it was an entirely different problem, a bad throttle body this time. Some coincidence, same problem caused by two parts going bad at the same time! This time, the bill was $361, including the tow.My wife did some investigating on line and it appears that Ford has a lot of problems with throttle bodies in their Milans and Fusions. Considering this is a common problem, if the mechanic was any good, the real problem should have been correctly diagnosed the first time and we could have avoided a lot of unnecessary expenses. Instead, we had a parts replacer working on our car, and we had to pay for his mistakes.Anyone know of a good mechanic?

tammat1

Sep 19, 2012

The buying process for a vehicle is usually lengthy and tiresome. Not so here. I was pleasantly surprised with the process of purchasing my new car. Everyone I dealt with where helpful, knowledgeable, and pleasant. I did not fell pressured in any way. I highly recommend Ron Hopkins Ford. I have purchased numerous vehicles and this was by far the best experience I have had.

rohs3madl

Sep 18, 2012

We had just been to another Ford dealer and I had to in to get someone to help me. Ron came out and asked if we needed help and he was really great. I would go back to him in a minute if I was looking for another car.

ted.sumpter

Sep 15, 2012

Although the process is lengthy, ALL the personnel were fun, kind and a joy to have to hang with. This is our 6th vehicle we have purchased using Ron Hopkins Ford. We will be back!

demuth_r

Sep 6, 2012

I really brought my old truck in to be serviced. It had too many old age repairs. In a conversation I was told that they had a Ranger on the lot. The price was reduced and fit my budget. They accommodated me and in minutes I was on my way. I felt comfortable dealing so quickly because they had serviced my old truck so well. I can easily recommend them to anyone.

JennHerbst

Sep 5, 2012

Working with Jason for my new car was amazing. I could not have asked for a better experience! In fact everyone we dealt was incredibly friendly and made us feel welcome. I absolutley recommend this dealership!

alejandra.weiss

Sep 1, 2012

I went to the Ron Hopkins Ford dealer to test-drive a Ford Explorer. I was greeted very nicely by Mr. Oli Ponce. He asked me what I was looking for and showed me to the Explorer's that were available. He asked me what features I wanted and anything and everything that I was looking for in this vehicle. He was very knowledgeable and he went above and beyond to show me all of the vehicles features. He also informed me about all of it's safety features, which I was not aware of. He took me out for the test-drive and was great. He made sure to ask me what I thought and how the vehicle drove? I have had many experiences with dealer salesmen and I was skeptical to inform Mr. Oli that I would not be purchasing a vehicle, since usually when you let a salesman know such information they lose interest and motivation to answer all your questions or to even continue with their "great" customer service. I was actually not from town, I was just visiting family and all I wanted was to test-drive the vehicle I was thinking of purchasing in a different state, and I let Mr. Oli know that. But unlike I thought, he continued his EXCELLENT service. He went above and beyond to make us feel important and that our visit was worth it, even if we weren't purchasing. He went above and beyond to answer my questions, and options I would have to purchase this vehicle in my state of residence. I also informed him I had a trade-in and he helped me by searching for my vehicle's trade-in value, so I would have an idea when it was time to make my purchase. He was friendly, nice, and funny. I think that all salesman should be like him. He knew what he was doing and he seemed to enjoy his job. The only thing that held me back from making a purchase with Mr. Oli was that I did not have my trade-in vehicle in this state. Otherwise I would have enjoyed purchasing my vehicle from this dealer and with the help of Mr. Oli Ponce.

terryrazz1

Sep 1, 2012

Our salesman was Ollie Ponce - His name is not listed. He was wonderful. I felt like he befriended us and was really down to earth. He made our buying expierence a pleasure and not a chore.

Judy McCloud

Aug 24, 2012

Experience was overall very good. We were not even expecting to purchase a vehicle that day (however have bought 2 vehicles prior to this purchase) and were just beginnig the "search" process. Everyone we dealt with was very knowledgeable, respectful, friendly and most importantly not pushy. We were made an fair offer on our trade and the process went pretty smoothly all in all. We love our new Ford Focus and as far as we are concerned, will be a life long customer as long as the service remains at the level it has been these past 9+ years we've been doing business with Ron Hopkins.

cat713

Aug 19, 2012

Jason Milburn is the main reason we returned to this dealership. We think he is the best salesman at Ron Hopkins.We also had excellant experience dealing with the service department.

frank crosby

Aug 18, 2012

George was a great salesman! He was very personable and professional and he is the reason we chose to buy a Ford Edge from this dealership. He went out of his way by coming in on his day off to obtain our vehicle and prepare it for delivery to us. He was very patient when teaching us how to use the car's features. He made sure the car was in perfect condition before we drove it off the lot. He thanked us many times for our business and we feel confident we will continue to get outstanding service from him and the dealership in the years to come.

Michelleward

Aug 6, 2012

My family has been going here since I could remember and have always been satisfied with the customer service, kindness, cleanliness, professionalism, and the pride everyone has with working there. I would have to say that George Nano, by far, has been my favorite salesman we have worked with. I felt genuine kindness and felt that he truly cared about my family and I. It was I that got the most recent car and was very satisfied that George called me the next business day to see how I was doing, how the car was running, for any questions I had, and checking to see how I was liking the Taurus. That meant a lot! I'm definitely going back here when a new car is needed and will recommend Ron Hopkins to anyone looking for a car and wants to have a good experience with it. Thank you, guys.

F250 Deisel

Aug 5, 2012

The salesman was very helpful and gave us just the amount of help that we wanted. He was helpful and not pushy. Even though we didn't wind up buying the truck, we would have beedn very comfortable with buying from Ron Hopkins Ford.

jenith1

Jul 30, 2012

I came to Ron Hopkins looking at Escapes. Jason met me when I finished my test drive of the demo model they had on the lot. Jason was a lot of fun to deal with, and made the transaction as painless as possible. When I took the car, there were some issues to be resolved at a later date (detailing and paint work) and he has been very proactive in handling this as well.

cnyari

Jul 22, 2012

We came in because our nephews have bought cars there and recommended them to us. After we bought the car come to find out that they all had been offered free oil changes for a year, and we did not receive that offer. I was disappointed to find this out. We did puchase a new car, they received free oil changes even with a used car. Not sure why this is??!!

ValueSeeker150

Jul 1, 2012

Went to Ron Hopkins to look for a new vehicle. Jason was very friendly and let me drive vehicles with different options to help my decision. He worked up a price and told me it was $500 over invoice. I've heard this line before at other dealers when searching for vehicles. When I went to a few other dealers I was able to get an additional $1000 off the price he gave me. This made it an easy decision on who to go with. I would definetly shop around if you are looking for a good price.

jbaby1951

Jun 28, 2012

Juvenal was very helpful as this was the first time I purchased a car on my own. Am very happy with the car, and pleased with the service. I am still learning about all the options on it, and I would purchase a car again from them if the time comes. Everyone was very friendly and helpful. Thank you

aewilliams

Jun 14, 2012

Everyone at Ron Hopkins was extremely helpful and friendly, especially Dennis Sluski and Joe Dill. My mom and I came in to Ron Hopkins looking for a reasonably priced car and Dennis was able to get us a great deal on a Ford Focus. Joe also helped by getting us a great deal on a service package. Overall, it was a great experience.

inkedqueen

Jun 14, 2012

My visit to Ron Hopkins Ford was the best experience ever. I previously have dealt with other dealerships and felt that all they were concerned with was the sale, regardless of what my wants were. Other dealerships attempted to get me to purchase a vehicle that I did not want at a price I did not want to pay. I had been corresponding with Jason Milburn via email for a few months and he never pressured me to "hurry and get into the dealership before its too late". He kept me informed with the current Ford incentives along with the current promotions of the dealership. On the day I decided to go in, just a whim, I was greeter very friendly and professionally by Dennis Sulky who let me know that he would also be able to assist me since Jason was unavailable. After checking a few cars with Dennis, I decided I needed more time. Dennis did not pressure me to stay and think about it, he said no problem come back when you are ready. Before I left Jason became available and made sure we spoke as well. Again extremely friendly and great guys all around. I came back on the following Saturday and Dennis had a car all picked out for me to test drive. He paid attention to every detail that I wanted in the vehicle down to the interior colors without compromise. Both Dennis and Jason knew I worked nights and had just worked the night before so they made sure I did not spend my entire Saturday in the dealership. Before I left Jason gave me a quick tutorial on how to use the Sync system and he synced my phone for me. I was ready to go!!!. Both my brother and mother will be looking for a new car before years end and I will be taking them back to the Ron Hopkins Family. Great atmosphere!

clink1994

Jun 13, 2012

The number one thing I liked about Ron Hopkins was the friendliness of everybody and the ability to help and work with me and my situation. I went in there expecting the "salesman" kind of attitude but Jason was amazing at helping me and and getting me into the right car. He and everyone else there I met were great and keeping you comfortable and guiding you towards the rational decisions rather than constantly throwing you numbers and pushing for signatures. I definitley plan to get more Fords in my lifetime and most definitley will be coming back to Hopkins, and hoping Jason will still be working there, great guy.

glynns34

Jun 12, 2012

This is the 5th car I have purchased at this dealership. I have always found them to be friendly, courteous, and geniunely interested in assisting with a car purchase. They work diligentely to assis you in selecting a vehicle within your price parameters and getting the bedt finance rate they can. I highly recommedn them. I feel they are honsest and really want you to be completely satisfied.

anieves72

Jun 6, 2012

I have been dealing with dealerships since I was 18 years old, and have honestly found the dealership that I will do business from now on. I was very impressed with the friendliness of all the staff at Ron Hopkins. I arrived there on Friday evening 20 minutes before closing wanting to talk to a sales person to go over my options in trading my car to upgrade to a larger vehicle because of our new addition to our family. I spoke with Dennis Sluski he took the time to answer all my questions and made me feel at ease regarding the process. I came back on Saturday afternoon, and I tell you that my experience was exactly what Dennis had told me. I have never experienced the ease of completing the transaction in 21 years of buying new and used cars. I didn't spend all Saturday afternoon at the dealership either, I was there a couple of hours, and I was completely done. I give great praise to the professionalism that Dennis Sluski showed me during the entire process. God willing when I'm ready to get the "Got To Have It Green" Mustang Gt I will be back to see Dennis again. Thank you !

kownack1

Jun 6, 2012

George was a nice guy who greeted my brother, Dad, and I with respect. I ended up buying a new Ford Focus 2012 and he knew lots about the car. He knew a lot about all sorts of cars in general.

CJLest

Jun 4, 2012

How they accomodated us was unbeliveable. We had certain specs for the car and they not only helped source but helped us with a loaner in the meantime. They are great. We had a wonderful experience, highly recommend!

sideburns

Jun 1, 2012

l had a good experience with George. He helped all the way through the car buying process and made it so simple. My family has been coming to this dealership for a long time and I personally would buy from here again.

Char Devine

May 31, 2012

Upon entering the dealership, George warmly greeted us and promptly showed us the features of the Escape, Edge, and Explorer. He was very knowledgeable and thorough. When we returned a few days later to buy, he was very attentive and helpful. He patiently took us through all of the high-tech features explaining them in detail and reviewing those about which we were uncertain. Jeff Hopkins saw to it that some minor scratches were touched up and floor mats were included. We had a very positive experience and would recommend the dealership to others.

Matt V.

May 30, 2012

An excellent experience!Jason Milburn is a friendly and very helpful Ford Salesman.No problems at all.I will be going back to Ron Hopkins Ford for my future car purchases.Thanks again!A++

jiesong

May 29, 2012

Called a few weeks ago to ask about a new vehicle, and spoke to the owner. Now, at the end of May, called again to inquire about the same vehicle, and was told that I had apparently "promised" the owner to show up at the beginning of June and that I had "stood him up".Angelo didn't even give me a chance to quite understand the concept of "standing up" someone at a date that's yet to come, and continued to press me with literally questions like, "how could you do something like that?"I'll be honest and say that I'm not blessed with an elephant memory like some folks, so maybe I said something a few weeks ago that I don't quite remember, but I haven't even committed the crime yet and wasn't even given the chance to explain / apologize and was flatly told to go somewhere else.If this is the kind of arrogance with which they treat their customers at the initial quote then god help you if you ever do business with them and have a disagreement. Save your time and go somewhere else.

giltee2

May 21, 2012

One word: CLASSY! This place was full of fun, professional and helpful people! Haven't been on a car lot in a long time and it was nice not running into the stereotypical hard sales approach!

dthornton

May 18, 2012

Identical as first review.Driving around lot looking for small pick-up. George came out to assist us and we found what we were looking for with his help. I don't recall the name of the person who helped us with financing but he too was very helpful as was Joe. Am very happy with new truck and would recommend dealership. I have already passed out some of George's cards. Denny Thornton

cork89

May 17, 2012

I needed a car for my wife. I saw the car I wanted online. Ron Hopkins Ford is in Elgin and the car my wife wanted was priced to sell. I dealt with Glen Hardek. He made the sale simple and enjoyable. I would buy another car from him in a heartbeat.

dillon63

May 17, 2012

This was my 3rd car purchaser throgh Jason Milbur at Ron Hopkins ford. and as always i was greeted and treated like my business is important to the dealership. Jason did everything he could more me. I am very pleased with my experience and very happy in my new f150. thanks Jason once again you made me happy with my purchase.

Jburke2895

May 15, 2012

We are so glad we went to Ron Hopkins to buy our used car. It was a great experience; stress free. The Ron Hopkins family worked as a team to get the deal done. We are very appreciative of Josh Costelnock who stepped in to help us make our decision to buy and answered all of our questions with a smile on his face. He was very knowledgable of the details on the car and was happy to show us how everything worked. We definitely enjoyed our experience at Ron Hopkins Ford. Jerome and Patricia Burke

gruvysuzy

May 4, 2012

I am very pleased with the service that was provided to me as well as the team I dealt with. I will definately return to purchase another vehicle from this dealership.

ATS003

May 2, 2012

This is the first time we decided to purchase a Ford. I had heard great things about Ron Hopkins Ford and I knew that is where we'd go when we were ready. We are very pleased with our decision to purchase from Ron Hopkins. Our sales rep, Juvenal Soriano, was very friendly, extremely knowledgable and very patient. We are extremely happy and will continue to visit Ron Hopkins for service and future car purchases. We highly recommend Ron Hopkins Ford!! Thank you!!

tammyfair

Mar 29, 2012

Jason Milburn is one of the most courteous and nice people to deal with. My husband and I were treated well. The whole buying experience was very joyful lol :) Would recommend them to friends and would purchase another vehicle there. :)

Patsy Planz

Mar 28, 2012

My wife and I have dealt with Ron Hopkins Ford for at least 25 years. We have always been treated fairly and with great courtesy. We shop other dealers but always come back to Ron Hopkins because of their friendliness and fair treatment. This is the second car we have bought from Jason Milburn because he is friendly, helpful and not "pushy". Thank you Jason Milburn and Ron Hopkins for always treating us fairly and honestly.

Simtek

Mar 28, 2012

As always, I had an excellent experience. We have been going to Ron Hopkins Ford for the last 12 years for all of our vehicle purchases. I felt I got a fair price right from the beginning and friendly service all the way through the buying experience. Thanks again.

farnal

Mar 20, 2012

Two Ford Focus' from Jason Milburn in 3 years. Jason is a pleasure to deal with. Honest and forthright and always meets our needs. He seems to know what we want before we do. Ron Hopkins dealership may be the best new car dealer service facility I have ever visited. Kudos to all.

Gezza

Mar 13, 2012

Well done Ron Hopkins!; What a friendly and professional dealership!Brought a Ford Focus 2007 registered in Canada, with a recurring transmission fault. The staff had no problem researching the warranty records of the cars last repair carried out in Canada. I was given a quote of 250.00 as the worst case. In the end all work was done under service warranty, and the car works perfect. It was well worth driving the extra miles to get there. Other Ford dealerships I had visited previous to Ron Hopkins saw a problem in resolving the service warranty on a Ford vehicle repaired abroad and quoted me a flat fee of 600,00 just for "examining the engine"!.

jimfbailey

Mar 12, 2012

George was a very pleasant and aggressive salesman. We were just driving around the used car lot looking for a small pickup truck when he approached us and offered his help. We got a great truck at a fair price and were treated very well by all of the staff at the dealership.

bernieo02

Mar 7, 2012

We purchased three new 2002 Ford Focuses (SE, ZX5 and ZTW), from Ron Hopkins Ford, within a few months, which were our first new cars in 32 years. We have relied solely on the folks at Ron Hopkins for service since purchase, because of the reasons itemized in the ratings. I trust what they tell me, such that I had my car towed back 30 miles thru Chicago to them, when it stalled, knowing the tow bill would be high, but knowing I could feel comfortable about their diagnosis and repair. They diagnosed a blown fuel pump fuse, and only charged me for the diagnosis and fuse. The bill could have been much higher at a less reputable service center. Bob Gillman helped me try some easy fixes via cell phone, and helped me find a tow company. As stated in the ratings, I have recommended Ron Hopkins to others and will continue to do so in the future.

paulclemens1

Mar 6, 2012

Jason worked with his sales staff to get me a great car at a great price, including a very reasonable trade-in value. No surprises and in line with Consumer Reports expected pricing. I verified pricing and rebates to 4 other Ford dealers throughout Chicago and he matched or beat the others without a lot of haggling. He returned my calls on a very timely basis and answered my questions thoroughly.I'd definitely recommend purchasing a car from Ron Hopkins Ford in Elgin.

tophman2

Mar 6, 2012

From the beginning, Glenn was friendly and fun to talk to. He went over the features of the vehicle twice with me. During the test drive and after I purchased the Ford Escape. As expected, I was pressured to put some money down on a vehicle when I came in for the test drive to secure the sale but Glenn and Jeff Hopkins were very patient and kind during that process and answered all of my questions all the way through the process of purchasing my first car.

Jeff McCutchan

Mar 3, 2012

I went in to test drive a car that I saw on line. I loved the car, and because Jason and Joe made things so easy and enjoyable, not a hastle, I bought the car over my lunch hour! I will highly recomend Ron Hopkins, Jason & Joe to anyone who is looking for a car.

Girgit

Mar 2, 2012

Ron Hopkins Ford really helped me out! Great service, awesome used vehicle and fair pricing. Hassle free, accommodating, organized and thoughtful.I will defiantly purchase another car/truck at this dealership!Bruce WinstonCary, IL

bkross

Feb 17, 2012

Scott provided great service. When we came in looking for a new truck, he provided exactly what we asked for in our price range. He gave us a print out showing exactly what the costs would be and what the various incentives were. So when we went home to discuss, we knew what our options were. Another dealership only gave me the price with the highest incentive $'s, which when I didn't finance thru Ford I didn't qualify for. But they never mentioned it. There was no high pressure to buy and I didn't feel like Scott was trying to push us into a vehicle we couldn't afford.

hschmal

Feb 10, 2012

Buying a car is something that I quite frankly dread. We went to Ron Hopkins with the intent of buying a used truck and after working with Juvenal Soriano, our salesman we ended up with a brand new 2012 Ford F-150 at a great price. There was no pressure at any point in the transaction. Everyone was curteous and they listened to our wants and needs and worked with us to give us the best deal possible. It ended up being a great experience.

tkoth

Feb 6, 2012

i worked with joe the used car manager then with ron mckinley on the purchase of a new truck this dealer is great to work with they are pleasent, friendly and very understanding to all the questions i had. They even washed my car that i drove there to look for a truck and i wasnt even trading my car in!. I would reccomend this dealer to anyone buy a new or used car.

zmatt9

Feb 6, 2012

This was my first car buying experience, and Ron made my first experience the best that it could have been. He was friendly, informational, and flexible throughout the entire process. In this area, you cant beat the price and customer service.

PAPA736

Jan 27, 2012

VERY FRIENDLY SERVICE AND KEEPS YOU INFORMED ON NEW PRODUCTS YOU MAY BE INSTERESTED IN AND WHEN THEY MAY BE AVAILABLE. SERVICE IS ALSO VERY FRIENDLY

jillech

Jan 22, 2012

Scot Dehut is a pleasure to deal with at Ron Hopkins Ford. We have bought three cars from him and have been treated very respectfully.

fjljb

Jan 5, 2012

I have never been treated so respectfully in a car dealership. This was a wonderful car-buying experience! I feel like I got a great car at a fair price.

ronsf350

Jan 4, 2012

This is our 3rd purchase from Ron Hopkons Ford. We have always just gone in to look and they have dealt so well with us that we couldn't resist buying. The last purchase, a ford truck, was a fluke as we took our focus for service and the truck was out front and we didn't think we had achance at it. We have been thinking of looking in a yr or so for something to pull our travel trailer. They made it possible and being a used truck, it has way more on it than we could have ordered it out new. We are very happy with our purchase and will be keeping this truck for a long time. We are very happy with all the sales people and will always see them in years to come.

sdanza

Jan 3, 2012

Pat answered all our questions without presuring us to buy, he didn't hound us just gave us the facts and let us decide. He knew the price and was willing to counter for us to see if we could get a better price for us. The staff was extremely helpful and they made us feel very comfortable. We were in/out with financing as promised in about 20 minutes. I couldn't be happier with our purchase along with the patience and repect I was given by this dealership. I would buy another car from them or recommend them to anyone based on the way we were treated by everyone. Thank you for a great experience.

bkroes83

Jan 2, 2012

Josh had done an excellent job finding the right car for us. He new where we were on our budget and what we were looking for in a car. The staff was extremely helpful and they made us feel very comfortable. After we had purchased the car they stayed with us after hours to show us the car inside and out to make sure we knew how to work everything. I couldnt be more happy with our purchase along with the patience and repect I was given by this dealership. I will buy every car from here on out from Ron Hopkins Ford because of how well we were treated. Thank you all!

JBird

Dec 25, 2011

Easy negotiation. Worked with Jason Milburn to discuss the car and the costs. Nice guys over there. They were upfront with the costs and we were able to discuss it mostly via email. No hassels. Good dealership.

mikele

Dec 22, 2011

It was good relationship between the customer and dealer. No pressure to buy it was our choice to by from them. Scott is a patience man.

harellano

Dec 9, 2011

This is the 2nd car I've bought from Pat. This one a used Honda & the last a new 2001 Escape. Even though it had been 11 years since I bought my last vehicle from Pat he remembered me. He is a pleasure to work with & makes the process as simple as possible. Buying a car is is stressful, but Pat doesn't pressure you at all. I'd totally recommend Ron Hopkins to a friend, especially Pat!

41truk

Dec 5, 2011

This is the tenth car i have purchased from ron hopkins and wouldnt go anywhere else. I have sent friends and family there and they feel the same way. They gave me more money for my trade than i expected and a very good price for my escape I am extremly pleased and will back when i need another car or truck

arheckert

Nov 29, 2011

I was very pleased with Josh and the folks at Ron Hopkins Ford being willing to order the car I was wanting. I'm a manual transmission gal and their can-do attitude made it worth the wait. I did have to order the vehicle, which took about 2 months to arrive. But considering that I was told 3 to 12 weeks, its arrival was within the quoted time period. The entire sales team was there in the end and did a marvelous job finalizing the process. I will recommend this dealership.

MargaretBatson

Nov 27, 2011

In the past, I have had some awful experiences with car dealerships. I guess you always expect the worst but I have to say that my experience with Ron Hopkins and, especially Pat Bernard, were very optimistic. He was very patient and, of course, so knowledgeable, about the car I was looking at. All in all, it was a very unexpected pleasure to work with these guys at Ron Hopkins Ford in Elgin. I have recently referred a family member to buy a Ford here and I know he also will receive a great deal. Margaret Batson

kpnwf69

Nov 15, 2011

From the very first time I contacted salesman Jason Milburn through the internet he was very helpful in finding exactly the car I was looking for, I never felt he was pressuring me and he took his time listenning to my needs, once I had settled on my purchase he was thorough in searching for all incentives I could apply and worked me with on a final cost. He also took a great deal of his time to show me how to use all the features the car had. Dealing with finance mgr. and prep delivery magr were also very positive expierences, this was my first time ever purchasing a vehicle at Ron Hopkins but certainly won't be the last. They were all very professional and terrific.J. Kevin Palmer

jeffy

Oct 20, 2011

Glenn and the team were very knowledgable. They were able to answer any and all questions we had wheather we asked about the inside or outside of the vehicle. Including all the specs. Thank you for a great car buying expieriance

jhs852

Aug 24, 2011

I just bought my 6th new Ford from this dealership. This is my 30th car so I have been to many dealers before - these guys are the best. Every time I go in for anything, even an oil change, they recognize me and greet me as a friend. There is no pressure to buy, just a great experience in a casual atmosphere. And, my Fords have been the most reliable cars I have owned.

sutherland.kyle

Jul 19, 2011

Jason and the staff at Ron Hopkins treated me very well throughout my car buying process. He was straight with me throughout the process, and spent a considerable amount of time showing me the car I was to later purchase. He came across as a genuine enthusiast of the car he was showing me, and related very well to my feeling regarding the look, feel, and technology involved with my new Ford vehicle.Price was a touchy subject, but ultimately Jason reservedly came down to the level I was hoping for. Given another chance, I would have shopped around even more, and informed Jason of my intentions to shop for the best deal.Given the opportunity to purchase another Ford, I would very much like to work with Jason again.

dragon42152

Jul 1, 2011

I havent been car shopping for many years since I have had a company vehicle. Recently retired I had to purchase a vehicle. I cant tell you enough on how Ron Hopkins Ford had treated me in in a very friendly, kind and professional manner. Glenn Hardek responded back to an email when I inquired about a vehicle in their online inventory. The email was prompt and answered my questions but with no presure. I went in to see Glenn and test drove the vehicle. The vehicle was exactly what I was looking for. The best part of the whole trip to the dealership was, I was treated fairly but most importantly I made several new friends. The entire staff, Glenn Hardek, Joe Isacio, Joe Dill, and Cliff are the reasons I will be a customer for life. Great Job! Great Dealership!

maaar435

Jun 29, 2011

We were pleased with everyone we dealt with. The only complaint that my husband had is that the marks on the rear bumper were not fixed. That is the reason for good on quality of work.

Hudhound87

Jun 16, 2011

When I went to the dealership to views inventory that was in my price range, Scott was very helpful in showing me what was available and what could be ordered. Previously that day another dealership in the area tried to sell me cars that were not in my price range. They also instructed me that they could not get any inventory in until 2012 that would meet my needs.We are very happy with the car and the service at Hopkins. My daughter is now thinking about purchasing from them. My husband and I will be needing another car soon as well. For the past 15 years we have gone with another brand of car. For the value, we will be now be sticking with Ford.

kbloomer

Jun 16, 2011

Scot is always very prompt in finding the type of vehicle I am requesting. He calls back same day, is flexible with setting up delivery dates and times and is fair with pricing. He is always willing to look and accept my trades. We are a fleet purchaser and have purchased our cars and trucks from Scot, exclusively for 3 years.

Reinberger Megan

Jun 6, 2011

Glenn, Thank you so much for your professionalism and working with me until I could get it. I appreciated the honesty. Being a single woman, car shopping is scary! But you made it easy and comfortable. Thank you for that.

sleepysam22

May 14, 2011

There is no better Ford dealership in the area in my opinion. I have been doing business with Joe and Jeff Hopkins for years and have always been treated with respect. Jeff and Joe goes out of their way to answer all questions and my calls are always returned quickly. As for service, The techs here are top notch. I am a police officer in charge of the vehicle maintenance on all our squads. This is the ONLY place where I will bring our squads. Never an issue with having to come back for a repair that was not completed successfully. I also own a ford vehicle and have never had an issue with any service or questions. Thanks for a great job guys...... Rick Nelson

tweidner

May 12, 2011

Everyone one I dealt with was very knowledgeable,helpful and friendly. My overall experience was good. I would recommend that a salesman address a couple equaly, not just to the male. They should never assume it is the man purchasing a vehicle. Leading up til now, all communications have bee directed toward my husband, even though my name is on everything. I understand my salesmen was new, but first impression are eveything.

u065759

Apr 25, 2011

Jason Milburn was grate to work with, very knowledgeable about his cars, He took care of all question and problems we had. He worked with the manager to get us the best deal. The service pepole took care of any problems we had.All and all it was a good experience.

Mary Schuetz

Apr 18, 2011

Couldn't say enough good things about how we were treated. Great place to buy a car. Our used car was in perfect shape and we were not pushed to buy. No pressure but great service. Car was delivered with a full tank of gas and clean as a whistle. Thank you!

brakow6915

Mar 22, 2011

Glenn did a great job of keeping me updated via email & phone on his search for my vehicle wish list. Glenn helped me find the car I wanted and worked with me to get it to within a price point that worked for my budget. The entire staff including the other salesmen made me feel welcome and were very friendly. Overall I am very happy with my decision to purchase a vehicle from Ron Hopkins Ford in Elgin. I would definitely recommend future Ford owners to explore options with them. Thanks Glenn!

jimdudley

Mar 18, 2011

I purchased a used F-250 from this dealership. I originally found the vehicle online and contacted Jason. Jason had the truck inside the shop for me so I could look at it. We took if for a ride and then they took my trade in for a ride. They gave me a fair ammount for my trade and a great price on the truck. They were willing to work with me and they took the time to explain the features of the truck and answer my questions. They were very friendly and easy to work with.Jim

lwestphal

Mar 2, 2011

This is the second car I've gotten from this dealership. I am a repeat customer due to the great service I received first time around, and this time I had the same experience. I find everyone in the dealership to be very friendly, welcoming and helpful. I'm very pleased with what I paid for my car as well. My new purchase has the Sync system and they took a lot of time to explain the system to me, set up my on line account and have been very willing to help me with any questions I have about the technology. It should also be noted that this dealership is 40 miles from my home, so I absolutely have a choice for my Ford shopping. But I see no reason to go anywhere else when the service here is so fabulous!

serwacg

Feb 16, 2011

Jason has always dealt with me fairly in an open and honest manner. I used to dread the whole car shopping ordeal, but working with Jason has made it a enjoyable experience. He did not push me he took his time to let me make decisions I felt comfortable with. I have no hesitation in recommending Jason to family and friends.

kjandtl

Feb 14, 2011

2 years ago, I stopped to test drive a vehicle. I was clear with the sales person that I was buying the vehicle in MN but he took me out anyway. He was so friendly that when I decided last weekend to buy a new car I returned to this showroom. THANKS!

chigh61

Feb 7, 2011

From the initial internet contact, Jason was friendly and helpful. I popped in on him without a scheduled time expecting to only look at the Ford Taurus Limited but wound up driving one home. My car is keyless and when I got home, I locked everything in the running car without knowing the pass key code yet. I called Jason (who should have been on his way home to his family) who took the time to come to my home and get me into the running vehicle. He already sold me the car and could have ignored my plea for his help but he didn't which is what customer service should be about. Thanks again Jason~

nbchi12

Jan 17, 2011

Recently I was having trouble with my 2006 Ford Fusion starting. This problem occured very randomly, so I looked into getting a new battery. After 2 visits to Pep Boys I was told my battery past both tests on their machines and I had no reason to get a new battery and also, that they had no idea what was wrong with my car. I decided to give Ron Hopkins Ford a call and to my surprise I actually spoke with a "Hopkins" and he personally took time to make sure my needs were not only serviced but met. I was informed that my battery did passed their test as well, but the mechanic said there was one more test to try if I had the time. Well after testing my battery again the mechanic noticed that it "failed" immediatley. I was very happy that the problem was diagnosed but scared that because it was a "Dealer" that the price would be high. Again to my surprise, I discoverd that Ron Hopkins Ford was lower in price then Pep Boys and that I was even getting a better battery than the one Pep Boys had to offer. I couldnt be happier with my experience at Ron Hopkins and will definely reccomend them to others and most likely purchase a new car for my wife there.

C. Friedrich

Jan 5, 2011

I am very happy with my new Ford Fusion, and I was very happy with the personnel at Ron Hopkins Ford, Elgin, IL. This is my first experience at purchasing a car on my own. It was easier and more pleasant than I thought it might be. Previously I just told my husband what I did (and didn't) want and he went out to do the looking and dealing.

mikesnewescape

Dec 30, 2010

What a great experience. I leased a vehicle years ago and returned it to buy new. From start to finish I was amazed at how easy it was. AND, I received a rebate I had no idea I was eligible for. That is an honest car dealership. My wife and I could not be happier.

John Sutfin

Dec 20, 2010

Joe Lascio is a true professional and makes every experience I or my family members have very positive. The best deals on the best vehicles. He and Rick Salinas are major factors in why I continue to make Ron Hopkins the only dealership that I deal with for service and vehicle purchases. Rick consistently maintains the cars Joe locates for me and my family running at peak performance levels. Ford has great Cars and Trucks and these two employees keep making it happen for us. Thank you!!!

snobird23

Dec 18, 2010

Sooooo, after buying a 2011 Edge with the MyFord Touch and Sync feature, which Eddie Cuevas explained thouroughly, I still needed help resetting my phone. I visited Ron Hopkins Ford for assistance to find that Eddie was off that day. I then took it in to the service dept where I was promptly greeted by all three of the service advisors. Chuck, Bob and Mike quickly offered to assist me with the "pairing" of my new phone and walk me through the "syncing" process. I later found out that Chuck was the manager, and it was clear to me that his first priority was to ensure my understanding of the SYNC system. The service department at Ron Hopkins Ford went above and beyond the call of duty to make sure I understood the SYNC system, and to answer all of the dumb questions I had. Check out Ron Hopkins Ford, you'll be impressed!

bill berquist

Dec 5, 2010

we have bought five new cars fron pat at ron hopkins ford. my faimly have boughttwo new fords from pat and two used cars from ron hopkins ford.pat is a great person to work with. he know what we want and does not try topressure us into something we do not want.everyone at the dealer side has been very helpful.bill and dianne berquist

Snoogs

Jun 15, 2010

I have to say that buying a car has never been a fun experience for me. However, the service and personal attention that I received from Jason Milburn and staff at Ron Hopkins converted me from a Dodge car owner to a Ford car owner!I would tell anyone that I know to call Jason to purchase thier next car!Thanks Jason!

kyphur

Jul 24, 2009

I purchased my 2007 Ford Escape from Ron Hopkins in May of 2007. Since then I've taken both of my vehicles (other is 1997 Ford Taurus) to them for service. When I was dealing with Edward Garcia I never had a problem, he was always professional and timely.This time I had the misfortune of dealing with Charles (whom Jay said is the Service Manager).I brought the 2007 Escape in for its 35,000 mile service and to have the passenger side view mirror checked as it was loose.When they pulled my vehicle out of their shop I noticed that the side mirror was now hanging by the wires (completely broken out of the housing).Charles approached me, handed me the paperwork and said "Your car's ready, thank you have a nice day". He never mentioned anything about the side mirror!I asked him why my mirror is hanging by the wire and he replied, "It's broken"!We walked out to the vehicle together as I explained it wasn't THAT BROKEN when I arrived at the dealership. Then he said it fell out when the technician touched it. WHAT? It survived a 2hr drive each way just a couple of days prior at highway speeds but his technician gently touches is and it leaps out at him?I say I can't drive it like that, it would scratch up my paint and swing around. So he calls the technician to put it back in so I can drive the vehicle. The "highly skilled technician" lifts it up and gently sits in in the housing (with nothing attaching it) then walks away!I'm the one who disconnected the mirror and then left it with the cashier as I stormed out of there.Spoke with Jay Hopkins later and he basically said I'm a lair and his clown of a servie manager mentioned the cost to repair (replace) the mirror immediately.I will never go to Ron Hopkins Ford again.

steve newman

Jul 9, 2008

My name is steve and my company purchased a 02 F250 P/U crew cab and a 04 same truck from ron hopkins, the sales experience was good and the service was good up until they quoted me $8294.00 to fix the head gasket, turbo and 4 fuel injectors on a diesel truck then they reduced the the price to $5918.00. I took the truck to a different diesel mechanic and told him everything what they told me was wrong. I was surprised to find out that the mechanic at ron hopkins over filled the antifreeze and it leeked on the head gasket, he performed a preasure test checked the turbo and the injectors and found one injector was marginal. The hole fix cost $580.00 a hole lot cheaper than 5.9K steve Highlake const corp

Jazzman

Apr 23, 2008

With the gass prices we where looking for a Ford Expedtion. I statrted looking at 2006 but Tony told us that he could get us into a 2007 at the same price or lower. We told him what we where looking for color, options, etc. between him and the used vehicle manager that got the one we wanted 2 weeks later. 2007, black, 9000 miles and a full warranty. Tony was even able to keep it on the back lot for 2 weeks until we got the financing worked out. I will go back to Tony for every vehicle we buy. We moved 45 mins. away from the dealership and I still go back for routine maintenance and oil changes.