Used Cars for Sale at Hopkins Honda in Hopkins, MN

samuel salas

Nov 25, 2013

It is not a "drag" to take the car to Luther Honda-Hopkins. You get a prompt appointment. They know about your car. They do the work within budgeted time and dollars. They are courteous and still use words such as"please, thank you, good morning," SAS

Scott L

Nov 25, 2013

I Scheduled an on line appointment for Hopkins Honda for an oil change and got in the same day-i loved that. The customer service agent was very friendly and helpfull. She said that my car would be ready in 45 min and it was 45 min-great job.

Kathy from MN

Nov 23, 2013

We purchased our 2007 CRV from Hopkins new and have had it serviced there ever since. Always a great experience. They are always friendly and professional. We will continue to purchase our vehicles there. There is just no reason to go anywhere else!

KCR

Nov 23, 2013

Jamie at Hopkins Honda was terrific. She helped keep us on track with our lease expiration and then purchase of a new vehicle. Great customer service!!

Steve Erickson

Nov 23, 2013

Was in for 'B' service but also had a problem with auto transmission behavior under mild acceleration at low speed (i.e. transmission shift from low to next gear in the 20-30 mph range). Was concerned it would be hard to diagnose but tech went on a test ride and was able to understand the problem and fix it with a software upgrade. Very pleased with their ability in this regard. Hopkins Honda has always provided very courteous service and the facilities are great while waiting. Only minor disappointment in this visit was the car wasn't washed as I had asked and was told it was (either that or their car wash doesn't work worth a lick).

Berta

Nov 21, 2013

I brought my car to find out the reason for the mysterious noise that I could hear when slowing down and stopping. To diagnose the problem, the servicemen went for a short ride with me and was able to point out the problem right there. The service was done in no time, the service advisor explained to me everything and answered my questions. In addition a free multiple point check up was done and I was provided with some advise for the future use of my car. I am an old customer and once again experienced the great comfort at Honda dealership: clean, quiet, friendly. THANK YOU!

Troy Hanson

Nov 21, 2013

Only complaint was some sales reps were talking poorly about other customers. Found that to be distasteful. While we were waiting. Makes you wonder what happened when we weren't around.

MTH

Nov 20, 2013

I was in for a recall on the power window switch. The staff was very efficient and courteous, and the work was done sooner than promised.

Ziggy

Nov 20, 2013

I just bought my second car from Hopkins Honda. I recommend them to everyone I know. It is a first rate, high quality, local business.

S. Kantar

Nov 17, 2013

I had a some repair to a driver's cushion. The service was prompt and perfect. Great soft marketing - my rental for the day was a 2013 white CRV decked out. Makes me want to trade in my 2007 CRV. I'm a "Honda Woman". Thanks Donna, Hopkins Honda and the service team.

Alana

Nov 16, 2013

Excellent Dealership. Always very friendly, helpful, clean....overall a great experience.

LK

Nov 16, 2013

Overall excellent experience working with the auto salesperson. My 4 star rating for "buying process" was reduced from what otherwise would have been a 5 as a consequence of the relatively "hard sell" by the finance person about purchasing an extended warranty and windshield treatment. The quoted statistic "78% of repairs" after the original warrantee expires are for expensive electronics and the encouragement to purchase the extension had me feeling that the company is not too secure in the durability of the car they are selling. The finance person said since he wants to "do right" by his customers, he thinks I should buy it. The proposed warrantee would have extended the original from 3 yrs, 36K miles to 8 years. Had the extended warrantee covered yrs 8-12 for the same price I might have given more consideration to puchasing it. I am not adverse to accessories. For example, I purchased the clear plastic hood protection application and mud guards. While I "walked away" from buying the extended warrantee and windshield treatment, I had feelings of regret that otherwise tarnished an excellent buying experience.

Bill Aubrecht

Nov 15, 2013

I had a slow leak in a tire ever since I bought my car. I took the car in once before but they were unable to find the leak. This time I left the tire with them and they found a staple in the side wall. I was told the tire needed to be replaced. To my surprise, they replaced the tire for me at no charge.

Tracy B

Nov 14, 2013

Never would buy anywhere else! Make you comfortable, they listen, and explain everything - loyal customer for life!

Alpamgabe

Nov 13, 2013

Brought Pilot in for oil change. Work was done on time and they made a free inspection and gave the car the thumbs up! :)

Kelly

Nov 12, 2013

My last appointment definitely was the best service I have received from Hopkins Honda. For the most part, I have been treated well. Except for one time when my husband and I came in the evening to have something redone on our van. We were treated very poorly by two service persons, a man and a women who ignored us for 15 minutes as we stood waiting. When we were finally addressed, it was not friendly. I was dismayed at their attitude toward us as they both knew me. If it were not for the close and convenient location, I would have stopped going to Hopkins Honda because of these two. Fortunately I decided to come back and have been treated very well by all the other service persons. The waiting room is the best;hot free beverages, plenty of seating, cookies and muffins, fruit, free Wi-Fi, and bottled water.

Sharp379

Nov 12, 2013

The Service Reps were very friendly, unfortunately the reason I brought my car in was not resolved. I told the service desk on the phone why my car was being brought in and again when I dropped off the car. After being quoted around $1500 the service person had no knowledge of my original issue. I also purchased some paint and was told it would be put in my car. I was charged for the paint and I had to go back to the service desk and ask them for it.

Happy customer!

Nov 7, 2013

I brought my civic for some small repair and it was great every one was very nice and helpful!

Delta 88

Nov 6, 2013

My recent October 13th used 2010 Honda Fit Sport was a seamless buying experience. I bought the used fit sport car of the day as it was featured there outdoors by the show room. It was love at first sight. This was a special experience as Doug Kaiser was right there as I came on sight and we walked to the Honda Fit which was custom made for me. Doug treated me like a caring old friend as I was very excited to be actually buying myself a new used car after not buying a car in twenty four years.Doug coached me through the process which was a very happy experience.I'm so glad I was in the right place at the right time. Thank you Doug Kaiser and Rudy Luther Honda. I can only rave on about how great the sale, the service is and most of all the great people who take excellent care of you for all of my car needs.

Love My Honda

Nov 6, 2013

After a previous visit with several frustrating events, this visit was much better. The parts were ready, the attention to the process was really good. Thanks!

A. Fromm

Nov 5, 2013

We were very happy with the service at Rudy Luther Honda and love our new car!!!

Barbara12

Nov 5, 2013

Attentive, friendly, helpful and knowledgeable service reps. This is my fourth Honda. So far it is thriving at 180,000 miles.

HondaFan2

Nov 4, 2013

I have taken my 2009 Honda Accord in for all service to Hopkins Honda. They have always done a terrific job. Of course, since it is a Honda, they have to do little more than an oil change most of the time. They are very timely. I highly recommend their service to any Honda dealer. In fact, I also take my Lexus SUV to them since they are less expensive than the Lexus dealer.

Kara

Nov 4, 2013

The dealer I worked with, Janet, was a bit frazzled and tried too much to multitask. She worked with more than one customer at once which left me waiting for long periods of time while she helped someone else. The lease she presented me with had incorrect math which I had her fix. She had priced my down payment too high. It was a simple math error that someone who does this every day should not be making. When I turned in my keys to my old car and took home my new car, I got a call that evening that she couldn't find my keys. She kept calling me to say that she had looked everywhere and still couldn't find them, when they were there all along and she just wasn't communicating with those at the front desk about where they were stored. Overall, it was not the smoothest process, but I did lease my car from there in the end. I am happy with me car, but if I went back I would ask for a different person to work with.

Pete C

Nov 4, 2013

Once again my 1995 Honda Odyssey was suffering a mechanical dilemna. It suddenly took up smoking on a recent Saturday morninng. I phoned the service department at Hopkins Honda and was greeted with a friendly voice the immediately got me connected to a service technician. I explained my situation and was instructed to bring in my vehicle as soon as possible. I was enroute to the dealership when my van decided it just couldn't continue its journey. I contacted the service tech and spoke with Jerry who connected me with a towing company that could help me get my van the remainder of the way to its destination. Upon arrival in the service department I was greeted by Jerry the technician I had spoken to and was soon in a rental vehicle and on my way again. The entire process was a pleasant experience except for the breakdown of my vehicle. The entire staff made me feel at ease with the process of getting my vehicle back to its old self.

K.Klardie

Nov 2, 2013

Hopkins honda did a great job repairing my car and going over the various options. I have had my car serviced at that location for close to 10 years and would not go any where else unless they could not do the repair. They are friendly, honest and they do not talk down to you.

Cathy Honda Fan

Oct 29, 2013

Hopkins Honda has always treated me very well. Honesty plays a big part of their service. I will continue to take my car there for service because I trust their service and employees!

CHB

Oct 28, 2013

I have been a customer of Hopkins Honda for many years after purchasing many Hondas there. The sales and customer service team make every part of the buying and servicing process very comfortable and friendly. That's a big reason why I keep coming back. Enjoy the experience and let them take care of you. Now that's a nice change!

Mary Ellen

Oct 26, 2013

Service is great here. And I really trust they are taking good care of my car. I have been going here for over 20 years and have never had a problem!

Emily

Oct 22, 2013

I went into Hopkins for some service under warranty. After they fixed the recalls on the car the technicians found about $600 worth of repairs that needed to be done. I don't know a lot about cars so I asked him to slow down and explain it all to me. They helped me understand everything that was going on and even showed me all of the broken parts as they went. They helped me rent a new CRV for free so that my day didn't go to waste. Everyone I encountered was polite and helpful. The folks at Hopkins really helped make a bad day into a better one.

StacyBuzz

Oct 22, 2013

My third car purchase at Hopkins Honda... can't imagine going anywhere else!

Nancy

Oct 21, 2013

Your Representative at Hopkins Honda Amanda Heege is an exceptional person. She goes above and beyond the word service. She always has a smile on her face, and is always so polite. You are so lucky to have her working for you. I will continue to tell others about your great service. Thanks again Amanda.....See you soon.

Happy customer

Oct 17, 2013

I purchased my CR-V from Hopkins Honda in 2005 and have had it serviced there ever since. The Service Department and Customer Service has always been very prompt and always courteous. I will always have my car serviced there.

I_Love_my_Accord

Oct 14, 2013

I bought my 'used' 2012 Honda about 8 months ago. Mike K. was extraordinarily helpful and fun to work with throughout the entire process. (I am constantly amazed at how much I love this car.) Mike's thoroughness, professionalism and customer service skills are second to none. My experience with bringing the car into Hopkins Honda for service was a continuation of the excellent work they perform at this dealership. It is obvious that it is not all about upselling the customer whenever possible, like I found previously at other area dealerships. The techs were professional, made me feel special as a customer, did the work as requested and at a fair price. The waiting room lobby is comfortably 'upscale' but relaxing. The work was done in under the estimated amount of time, so there were no surprises at all. Hopkins Honda is top-notch all the way.

HM

Oct 9, 2013

Excellent service advisors and mechanics. I have never been disappointed with the service that Hopkins Honda provides. I will continue to have my car serviced here.

Michelle

Oct 8, 2013

After having searched for a new car for months (literally several months) and having bad experiences at other dealers, I ended up at Hopkins Honda. The salesman we worked- Rob Rychner- with was great. They initially didn't have the car I wanted, so we went and checked another dealership. The sales manager at the other dealership (It was a Walser dealership, apparently they don't find customer service to be at all important at Walser dealers) was extremely rude. I ended up contacting Rob at Hopkins Honda and had him work on a dealer trade so I could get the car I wanted. He was able to get it pretty quickly, and had it ready for pick-up quickly as well. Because of the cost of dealer trades, I ended up paying a little bit more at Hopkins (they'd have been the same price if they'd have had the car on the lot), but it was worth it to know I was buying from a company that cared about their customer service. The whole process at Hopkins was great. As a first time new car buyer, they made the process easy for me and made sure I was comfortable with everything along the way. I highly recommend Hopkins Honda and Rob Rychner for anyone looking to buy a new car!

Brad P

Oct 7, 2013

I was afraid that I might be in for a large bill because my air conditioning had slowly declined in performance over the last two months. Mechanic was very thorough and discovered that the only problem was a large accumulation of dirt and bugs on the condenser coils. A good washing and performance was back to normal.

Joanne J.

Oct 5, 2013

We purchased an Accord from Luther Hopkins and were stunned by the great staff and the facility itself. We do not live in the area and bringing the car back to Luther Hopkins for regular servicing will not be convenient, but we absolutely will.

Robin

Oct 3, 2013

This is my second lease with Hopkins Honda. They were helpful, knowledgeable and extremely easy to work with. My salesman took the time to help me thru the process and made sure that I understood the whole process. I could have gone to a dealership closer to where I live, but everyone at Hopkins Honda is so nice and helpful I return to give them my business.

Brad K "Golfer"

Oct 2, 2013

I bought my Honda Accord here at Luther Hopkins Honda in 2006. It was as pleasant of an experience as possible for Buying a New Car. I have had all my service with Hopkins Honda because the Pleasant Experience is still there (Speedy, Thorough, Fair Priced, Comfortable and Friendly). My latest Pleasant Experience was getting hail damage repaired on my pampered Accord. I had taken the damaged car to a body shop before bringing it to Hopkins Honda. At Honda I was more thoroughly informed to what the process would be to fix my car. I was routinely informed of the progress of the repairs and never had to call to check up on the state of the restoration. I picked up my car one day before the estimated completion date and they had removed the Golf Ball signs I had on the doors (not really, but I could have it was that bad) because it looked like a new car. It was cleaned inside and out even Armor All d the tiers. I also had a very nice car drive in the interim. I give Hopkins Honda a 5 Star all around rating. -Brad

Suresh

Sep 30, 2013

I had great experience with Honda Hopkins. They are kind, respectable, knowledgeable and experienced dealer. I went first time for oil change and I was very happy with their service. So I took another vehicle for inspection at Honda Hopkins. This time also I had great experience. Jace Harken took care of my and my vehicle. He was nice and experienced person.

StephS

Sep 27, 2013

This dealership helped me through leasing a new Honda Civic with such ease with being a recent college graduate and going through the process of leasing my first car. Rob Rychner took care of me from the beginning till I drove off the lot. I highly recommend this dealership. They truly value their potential customers and make sure to get you exactly what you want. They also follow up and make sure that the car is running smoothly and you don't have what they call "buyer's remorse". They are just a quality dealership.

Diane

Sep 26, 2013

Great experience. Everyone was very professional and courteous. The waiting room is comfortable. The technician went over the results with me and my salesperson, Sue, was notified I was there and came over and greeted me. She asked me if I had any question about the car and she took time to help me change door lock options and link my new phone to the car system. Also, the oil change and tire rotation took less time than I was quoted.

Hazel

Sep 25, 2013

I have only had good experiences at Luther Honda. The staff are friendly, efficient and knowledgeable. The facility is always clean. The waiting area is comfortable. I enjoy the amenities of the snacks, coffee and water.

Aho

Sep 23, 2013

I just went in for my oil change this time. I was in and out with and hour. When I had arrived the customer service person was right there to great me and take me to there area. It only took a few minutes to get everything in the computer and then I was sent off on my way to the waiting area for coffee and treats. The customer service person was very friendly and accommodating.

Plain Jane

Sep 21, 2013

I have purchased two cars through Hopkins Honda and would do so again when I am ready to trade in current vehicle. My experiences with the service department have always been top-notch............courteous staff, work done in timely manner, and a very comfortable waiting area with nice variety of beverages, cookies, etc.

grungefan

Sep 19, 2013

Good response good follow-up- we unfortunately went with another dealer but have bought a Honda here several years ago and had a great experience with it.

Marilyn

Sep 17, 2013

We had a dead battery (which my husbad jump-started with a battery charger) and drove the car into the service bay, Jerry, the service advisor, agreed that I should leave the car running while he did the paper work. In less than a hour, with no appointment, we left the dealer with a new battery and a washed car! Great service!

Susan C.

Sep 17, 2013

Very pleased from start to finish. Peg is awesome and made my experience perfect by keeping it simple and supportive. Hopkins Honda is the best.

JoAnn T.

Sep 14, 2013

We were happy with our Sales Consultant, Rob Rychner. We did buy a car. He was very helpful in showing the features of the car and the Navigation computer.

CsFIT

Sep 12, 2013

I get my car serviced at Luther Hopkins Honda and I always have a wonderful experience. THey are super nice and thorough, explaining the entire process and what they need to do. Also the waiting area is great, water, coffee, tea, and cookies, plus lots of places to sit and read while I wait.

melindaedina

Sep 10, 2013

Luther Hopkins Honda always have given me great service. I have been buying and having my cars serviced there for 13 years. They listen to my concerns and they have always been considerate and reassuring me that all is well. I have taken the cars in when I need to have the car checked when I have been going on a long trip. They have checked it with no charge!! As a single woman this is a great comfort to me to have a place I can trust to take my car to.

Hannah powell

Sep 8, 2013

Carly was amazing at Honda Luther! She was very patient and answers any questions I had about the car and the purchasing process! She was in communication with me through the entire thing and has continued to be after having my car over a week now! I love my new car and I highly recommend Carly and the Honda Luther dealer ship!!! My Honda civic is amazing. Way better than my 1998 Oldsmobile

gary strom

Sep 5, 2013

I recently took my Honda in for oil, filter and light bulb replacement, they did a great job in record time, however, they left greasy footprints and handprints wherever they worked.

YogaJoel

Sep 4, 2013

I did a routine check up with oil change and rotation of tires. It was smooth and efficient. I was in and out in a timely fashion and on my way!!

KeepDriving

Sep 3, 2013

Quality input from service representative was appreciated.

jkbatch

Aug 31, 2013

Hopkins Honda has serviced my Civic since I purchased it from them in 2006. They have consistently been courteous, efficient, and knowledgable. I always wait in their comfortable waiting area while service is being done, drinking coffee, eating a snack, using their computer, reading the paper...it is a very pleasant experience.

Mary

Aug 30, 2013

We purchased our used Honda Civic from Hopkins Honda last spring. Doug was our salesperson; he was helpful and honest, and he didn't press us on anything. We are delighted with the car. An issue came up later that Doug and the dealership handled without question. Last week we took it in for an oil change. Mike handled the work professionally and efficiently. Hopkins Honda provided an extra service at no charge. We highly recommend Hopkins Honda.

Joe M

Aug 28, 2013

Cudos to your staff. 0n 8/23/13 I arrived an hour early for my appointment and left an hour early. "Mike" your service tech made me feel welcome and so did your counter ladies. So far, your staff has made all of my misconceptions about dealerships go away. Keep up the good work and pass on my compliments to your staff. Joe

Mary

Aug 28, 2013

We purchased our used Honda Civic from Hopkins Honda last spring. Doug was our salesperson; he was helpful and honest, and he didn't press us on anything. We are delighted with the car. An issue came up later that Doug and the dealership handled without question. Last week we took it in for an oil change. Mike handled the work professionally and efficiently. Hopkins Honda provided an extra service at no charge. We highly recommend Hopkins Honda.

T.L.

Aug 28, 2013

Fast and friendly. 5-star if they have free coffee/pop/water. These are what you get in, e.g. Carlsbad, CA Honda dealers.

dmc

Aug 24, 2013

Ordered exact model at great inventory price. Salesman even found a way to offer promotional discount I hadn't anticipated. Plates available at purchase. Very nice facility. Great experience.

Patrick

Aug 24, 2013

Sales person did a great job, but the finance guy I worked with was a jerk to me.

McHonda

Aug 19, 2013

Took car in for oil change, inspection and requested Battery testing and free Carfax. Had coupons for both, but neither was done. I own a Civic but will not go back to this dealership unless I have to. Poor communication, long wait for shuttle, incomplete service.

Morissa (Missy) Lavintman

Aug 17, 2013

We were very pleased with everything at Hopkins Honda. Our salesman, John, was excellent-knowledgeable, caring and very patient. We leased the car as this was what we were planning to do.

Monica Foley

Aug 15, 2013

I just took my 2010 Honda in because a blower problem. I have owned my car less than 3 years. The blower motor resister was faulty. I contacted the Honda dealership (outside of MN at 1-800 #) and spoke with someone with regards to this; and he documented the problem and if I have a future problem with a piece of equipment to contact him. When the motor resistor was replaced at Hopkins Honda, I was given 10% off which was kind, however, it is because I am unemployed. It is true that my car is over the guaranteed mileage; however, I still think that this gentleman at the main dealership could have made it better with me; maybe pay for half ... however, before I could approach him with this, he was no longer on the phone. This faulty motor was not of my doing, it was a Honda piece of equipment. Signed, Unhappy. The customer service at Honda in Hopkins was very good. The gentleman I spoke with at the main dealership for Honda could have done more for the customer.

VickiLester

Aug 13, 2013

I've been taking my car to be serviced there for a number of years, and every time the customer service has been excellent.

Impressed from Blaine

Aug 12, 2013

I brought my 2003 Honda accord in to be looked at as I seemed like it was not running as smooth as usual. It has about 140,000 miles on it and I was going to make a trip to Chicago so I was a little anxious about it. The service tech road tested and checked the car and found no issues. The car was fine and made the trip to and from Chicago with no problems. I am impressed because the service tech was honest and did not come up with a list of repairs/replacements that needed to be done. Everyone at the dealership is friendly and efficient. The service department is right there to check you in when you arrive and they are pleasant and courteous. I rented a car (which is a great serivice) and went back to work but I know that the waiting room is also clean and comfortable if you need to wait for your car.

Beccaroo

Aug 8, 2013

Our 2001 Accord was purchased there & we have it serviced there too. We recently purchased a 2013 Honda Fit Sport. The entire sales experience was a delight. Our salesperson Susan Lano is a delight to do business with. Her knowledge and expertise helped us to decide what model was right for us. She really listened and we were able to make an informed choice to great satisfaction. The staff at Hopkins Honda have always been a pleasure to work with. We rely on them for accurate diagnostics and dependable service. Expert knowledge of the sales & service is what we come to appreciate. They never fail to please.

Totally Honda Family

Aug 8, 2013

I had previously purchased a used CRV from Hopkins Honda a few years back and decided to give them my business again based on the positive experience I have had with their Service dept. I was not disappointed. They were very helpful in the entire process, from picking the car, to deciding whether to lease or purchase. Steve was very knowledgable and made the process extremely painless. The leasing team was very accommodating and we were in and out of the dealer with the new car in less than 3 hours total.

Diana H

Aug 7, 2013

I went all the way across town to get to them. They are take care of my car. They bent over backward to be able to repair the car, etc., etc., etc. No bemoaning only a pleasant experience with a loaner! Big angels, Diana

76Tradesman

Aug 6, 2013

Purchased a new Honda Pilot 4 weeks ago, taking delivery on the vehicle prior to the additional accessories being added. The week after taking delivery, the accessories were installed. Unfortunately, the 3M nose mask was not installed correctly - both an incomplete job as far as the area where film was applied and a poor application (air bubbles in under the film). I noticed this when I picked the vehicle up, but was told by the service representative that he couldn't help me because he 'knows nothing about this product' (that they are presumably in charge if having installed?). I was directed to go back to my salesperson. My salesperson apologized and assured me it would be corrected. However 2+ weeks later, and several voicemail messages back and forth with the dealership manager, they can't provide a date to schedule the re-application. FAIL.

Evan

Aug 5, 2013

My new car buying experience was outstanding. Financing went very well. The time spent was very efficient and valuable.

PattyPooh

Aug 5, 2013

Always friendly and courteous. Love the free car wash.

Claire

Aug 1, 2013

The atmosphere is very friendly/not pushy and the salesman we worked with was very attentive and helpful. We were trying to get out of an expensive car purchase and get a lease for a cheaper payment. They were straighforward with us about what this would entail and we got a car we could afford and were happy with. They also do a good job at following up re: the car we purchased and they even issue plates right there. No need to drive back to pick them up or wait for the mail. We didn't have kids with us but they seem to have a good kids' waiting/play area in case you're there for the long haul.

Rick Switzer

Aug 1, 2013

I left a voicemail for Mike Murphy to call me. Never heard from him

David with Accord

Jul 29, 2013

Everything with service department has been good to very good. One little annoyance sometimes is whether calling on the phone or at the dealership in person, sometimes it takes quite a while to get to speak to a service tech regarding questions about repairs or the cars performance. I do understand they get busy with many customers.

Linda

Jul 27, 2013

Good experience. Gave me a 10% discount. I will definitely go there again.

A former BUICK man

Jul 22, 2013

Want a salesman who does not pressure one into a purchase? See Rob Rychner..he is wondeful, very knowledgeable, and a perfect example of a professional! We love our new Honda Accord..it is far beyond what we expected in performance and comfort.

Amy

Jul 22, 2013

I have tried other service/repair shops thinking I'll save a few bucks and I'm always disappointed. The service, quality of work, price and environment at Hopkins Honda can't be beat and I trust them, which is most important. Always a great experience.

TriniMN.

Jul 22, 2013

Quality service and excellent professionalism. The staff were friendly, courteous and helpful. My overall experience was excellent. AC Hecker took extra time to offer a full explanation of the service provided. The service was fast.

Jeff Lapic

Jul 19, 2013

This was the first time I have used the service department at Hopkins Honda. I had a very good experience. The service staff was fantastic and I loved the breakfast muffins.

Linda Miller

Jul 15, 2013

Great experience as always. Staff are professional and courteous. Went in for general maintenance and would not go anywhere else.

Don From SLP

Jul 11, 2013

Joel is a Friendly salesman, was helpful with any need I had to get the deal done to my liking ----I had difficult timing restraints, But Joel and The dealership worked to accommodate me Great Experience-- My 1st Honda

Jane K

Jul 10, 2013

The repairs were completed in the time frame that I requested and no extra costs from the original quote. Upon arrival, taking care of very quickly. Seemed to be well staffed and customer service is a top priority.

Arm

Jul 2, 2013

Overall the experience was very good. Sales team was not pushy ,like sometimes they can be.I absolutly loved their readiness to negotiate over the email.Will probably go back their again.

Big Dog

Jul 2, 2013

The car was done as prosimed on time and at the price promised. Perfect!

Sheila Gronemann

Jul 2, 2013

From John Mark, my sales person to Jerry in service I could not find a better group of people to keep me in my leased CRV's. I love the comfort of the facility and the ease of convenient service. After a minor accident (not my fault!) there was a great team in the attached body shop. Fair prices and great service. I'll recommend Luther to everyone! Sheila G, New Hope

Charles

Jul 1, 2013

With great assistance from Kara we had both of our Honda cars serviced last week. I appreciate the scheduling that allows me to go in early, get done promptly and still have a full day for other activities. I trust the service staff to do what is required and not to recommend service that is not required. Pricing is very good and the waiting area is outstanding.

Shannan

Jul 1, 2013

I had a amazing experience at Hopkins Honda. I was upside down on my trade in and I didn't think they were going to be able to make it work, but they did. My sales person Tim was great and very easy to work with. I would recommend Luther Hopkins Honda to anyone. Oh and I am now rocking the Odyssey Minivan and loving it.

L. Schell

Jun 29, 2013

Luther Honda handled my two factory recalls promptly and effectively.

Linda

Jun 27, 2013

Great Place to bring your vehicle, specialized service, great people, and fantastic repairs. I 'd recommend Hopkins Honda to anyone.

CW

Jun 26, 2013

All in all, my experience with the staff at Hopkins Honda was very good. Courteous, accomodating, efficient, knowledgeable are just a few words that come to mind following the service that I received last week.

Jeanne

Jun 24, 2013

We worked with Janet in Sales and had a great experience. She was very personable, knowledgeable and very easy to work with. Leonard in Finance was also very easy to work with and very efficient. We love our new CRV and look forward to driving it.

Maple

Jun 24, 2013

I am greatly impressed by the excellent services offered and business integrity conducted by the service department in my last couple of visits. Our car's trunk spring was broken last December and fixed by replacement of a new spring. Since the replacement had been in place, a rattling noise started to emit from the trunk. The noise was getting louder and louder until we were no long to put up with. We brought the car to Luther Hopkins Honda. After the careful inspection, the technician figured out the problem... the spring was not properly installed. Then they fixed the problem with no charge within a couple of hours!!! And the customer representative friendly explained it to us honestly. We are impressed by their business integrity. Here is another our dealership experience at Luther Hopkins Honda... We had our regular maintenance done in this May. A couple of weeks later after the service, we've noticed some yellowish liquid leaking seems from the passenger side. We brought to the dealer for inspection and repair. They examined the car very carefully and found no leaking. The customer representative friendly explained that the residual oil after changing the filter oil might be causing the problem. They didn't charge me this time again! Their commitment to customer satisfaction makes us very confident to continue our dealership with Luther Hopkins Honda.

Penny

Jun 24, 2013

I recieved exceptional service - my service guy explained everything they looked at - what was wrong - what needed attention & asked if I had any questions. I was very pleased with the work & the treatment I got. Thank you Hopkins Honda & My Service Rep!

hondagirl

Jun 22, 2013

Had a issues with my front grill on my new Ridgeline,no hassle,grill replaced under warrenty

Al

Jun 18, 2013

I would have liked to take a test drive but there seems to never be anyone to help in the showroom. Due for a trade in but I guess I need an appointment for that?? Service dept. has always been very good and no pressure to tack on extra a la cart items.

Shirley

Jun 17, 2013

I came in for an oil change and tire rotation and thought I would be there for at least an hour but was so happy my car was done about 40 minutes. Jake the service guy was wonderful Great service.

Dave

Jun 11, 2013

Jace Harken was very helpful and informative in my recent service visit at Hopkins Honda. He gave me a background on the service history of my particular 2004 Honda Accord. He was very friendly and courteous and assured me that if I have questions to not hesitate to contact him. Thanks Mr. Harken!

Rahul

Jun 11, 2013

I got this letter from Honda that my Honda Civic 2001 was in a Recall List for Airbag Inflator Issues, they had suggested to contact the nearest retailer to get this fixed. I contacted Luther Hopkins Honda on May 24th and they fixed an appointment for May 31 to get this done. I get a reminder mail on 30th for the appointment. I reach Luther on 31st and they tell me they never ordered the part required for this fix and they wont be able to fix the car. I had gone during my work lunch hour for this, they didnt had the courtesy to call me beforehand postponing or cancelling this appointment. They told me they will order the part and they will call me when it arrives, they had my phone number. Again I didnt hear from them for next few days. So I called them myself asking for the part, they confirmed it was delivered and said I can come and get the work done. I had got work done there before and they were never so lacklusture. The only thing I can assume is - No Money, No service for Luther Hopkins. I expected better from them and they disappointed me big time. I was thinking of getting a new car from there, but I have changed my mind.

Accord driver

Jun 10, 2013

Excellent communication, nice facilities, inexpensive car rental available. Prices are competitive with small shops. Quality of repairs is assured.

Bobs mom

Jun 4, 2013

After purchasing a used vehicle from Hopkins Honda, a persistent noise was a bother. It was corrected without charge with grace and persistence while I drove a loaner vehicle. The technicians kept me up to date and were pleasant and helpful. Overall, a great and painless experience.

gkstormoen

Jun 4, 2013

All the employees are incredibly friendly, courteous and helpful

Hazel

Jun 3, 2013

I enjoy bringing my car to be serviced at this dealership. I am quoted a price for the service, prior to my car being serviced, and do not get a surprised price that is much different from the quote. My car also gets clean!

JoeM

May 30, 2013

Very professional staff. The Salesperson, Peggy Wilson, took care of me from day one until I drove my new Accord off the lot. She also invited me to come back with my car to go over all the technogy upgrades that I am still getting used to. The finace guy was a pro too. Fast and efficient, explaining all the documents before I signed. A great experince so far!

Jacqueline Rasch

May 29, 2013

Was satisfied. Dependable serice. It worked well for me.

Paul O.

May 15, 2013

Jamie Marolt did a great job meeting our needs for my daughter and found the exact CR-V model and color we needed. We had a great experience with the search, decision, commercial aspects and picking up the new car at Hopkins Honda. Jamie's contact information: (952) 908-8640 jamie.maroltathopkinshonda.com

hyh

May 13, 2013

I had a very rare problem for a new Honda ( the computer was bad). The mechanic diagnosed it promptly ( he had not seen one since 2005) and the service people I dealt with were very professional. They called me several times through the process to keep me posted as to the progress of the repair

CarolG

May 12, 2013

Very highly recommend Hopkins Honda. Just bought a new CRV and am thrilled! This buying experience was very comfortable and easy. Jamie Marolt was a perfect sales person for us! I last bought a new car - Honda Civic in 1996 from Hopkins Honda. Have totally appreciated the service team at Hopkins Honda through the years!

V. White

May 9, 2013

I recently traded in my 2011 civic coupe for a civic sedan. They had exactly what I wanted. They also gave me a fair trade in for my car. I had aftermarket wheels on my car which they gladly swapped over to the new car as part of the deal. The salesman was friendly and down to earth. I would recommend this dealership to anyone in the area.

Robert

May 8, 2013

I purchased a new Honda CRV and I couldn't be more pleased with my experience at Luther Hopkins Honda. I received a high price on my trade-in and a lower price on the CRV than I could get anywhere in the twin cities. Plus the experience at Hopkins Honda is 1st class. The salesman I worked with was Steve Plaunt and he took terrific care of me. Car buying the way I have always hoped it would be.

Fred-Bloomington

May 6, 2013

The buying process was relatively painless compared to my experience's of the past. The car was priced very fairly and the financing dept. was very good at helping to make sure that everything I needed fit into my payment situation.

Ann

May 4, 2013

Brought the Honda in for some routine service I thought it needed. They actually assessed the car and performed only one of the services as the car wasn't needing all I thought it needed. Finished in 45 minutes as promised. Spent my time reading in the very nice waiting area.

Happy New Car Owner

Apr 30, 2013

We had a really good experience dealing with Sue Lano and purchasing our 2013 CR-V. She was extremely helpful, gave us no pressure, and made us feel very comfortable openly discussing our needs.. We really enjoy our new vehicle, and the experience we had at Hopkins Honda.

DebLS

Apr 29, 2013

The service rep actually performed the service that was needed so I wouldn't have to wait for the technicians. I just needed a part that had been ordered to be snapped back on.

Jim Hondlik

Apr 26, 2013

Had a very easy time buying ior new CRV from Vern Pettis. He made the entire shopping experience worry-free and simple. Thanks so very much.

Paul

Apr 25, 2013

I bought a used 08 Ridgeline in Aug of 2012. Buying experince was fantastic. Very frinedly people not pushy and once I decided to purchase I was conastanly kept up to date while at the dealership on the staus of the paper work, loan and when the vehicle would be ready throught the hour. The airlines should take not of this. Just had my oil changed and tires rotated. Again great facility as I got some work done on my computer while wating for the service. Car was washed and everyone was very friendly and actually seemed sincere. This is the way a dealership should be run!

Two Honda Family

Apr 23, 2013

Kyle- My response is two-fold- First- We have always had superb service at Hopkins Honda. I believe this email was auto-generated after our last service call for a recall on our Pilot. It was handled quickly and without issue by A.C. We have been taken care of by A.C. and Chai on most of our visits. They have always been courteous and knowledgeable. We appreciate your service team first and foremost but your facility is always clean and inviting, which makes our experience pleasant. Our appointments always run on time or quicker than promised. Secondly, we would like to tell you about our last visit to your dealership. It was this past Saturday and we are happy to let you know we now have two Honda vehicles in our driveway. Vern Pettis was our salesman on our 2010 Pilot a few years ago. Vern was recommended by our friends. Vern did not disappoint us. We went in looking originally at the CR-V at the time but we decided the Pilot fit our needs better. Vern provided us with valuable information and answered all our questions. We had not intended to buy a vehicle that day. Verns excellent no pressure salesmanship along with his knowledge of the product he was selling provided us with all the information we needed and did not have to look any further. He handled our trade in (Toyota Prius) fairly without any haggling. Our other vehicle was a 2010 Toyota Highlander. We have always felt that the Toyota never lived up to the quality of our Honda Pilot. Furthermore the service and maintenance we experienced at Toyota also fell short of our experience at Hopkins. We Recently had costly service work done on our Toyota and again the service department fell short. My wife and I decided that now might be the time to visit Vern for a second time. We met Vern Saturday morning and explained our situation. He handled our needs professionally and completely. Our trade in was given fair value without any haggling. The paperwork side of the new car purchase was also handled smoothly. I believe Dan was the person who helped us move through the paperwork. He was well organized and knowledgeable. Vern spent the better part of the day with my wife and family. We test drove the CR-V and looked at options and colors of the vehicles on the lot. We decided on a Crystal Black AWD CR-V EX-L. Part of the sales experience that sets Hopkins apart is the time the salespeople spend delivering the vehicle. Vern was diligent in explaining all the details and features of our new Honda. He set up XM stations and helped Karen sink her phone with the cars Bluetooth. He was continually wiping off stray water droplets that appeared or an occasional spot of wax left by the buffers. We were treated like you should be treated when making a large purchase such as a new car. Verns thoroughness and curbside manner are impeccable. Vern has a passion for what he sells and is the best we have ever encountered in the Twin Cities. From new VWs to GMCs and Chevys to Toyotas we have a pretty broad experience with dealerships in the Twin Cities. They have all left us disappointed except Hopkins Honda. We see the same quality people at your dealership year after year which is a statement in itself to how you treat your employees. Your products have brought us back for our second Honda and we will recommend Honda vehicles and of course your dealership to our friends. We hope that this letter travels up the ranks at Luther. The greatest asset of any company are its people. Luther should be proud of the team at Hopkins Honda. We will be more than happy to submit this letter on the web sites per your request.

AlPamGAbe

Apr 22, 2013

Started using Hopkins Honda after we moved to Mn. in 2007. We have had no unusual service issues, although we had one with the Body shop which they made more than good on. Recently purchased a new Pilot and the buying experience was friendly, and easy, they also matched the best price quote from another dealership.

Gina

Apr 22, 2013

I've been a Hopkin's Honda customer for more than 15 years. I only buy Honda cars ... and always at Hopkin's Honda. I service my Honda at Hopkin's Honda only. I wouldn't go anywhere else. It's the cleanest facility I've experienced. A perfect place for people who work full time ... I do late evening appointments, and can get work done in the comfortable waiting area with free wireless. Everyone who works there is top-notch in terms of responsiveness and expertise.

Kathy

Apr 17, 2013

The #1 reason I bought my new Accord at Hopkins Honda was the service department. I serviced my 99 Accord there for over 10 years and Jerry and Chai knew my car better than i did. They make you feel at home from the minute you step out of your car until you leave. The process of buying my new Accord through Steve Plaunt was absolutely seamless. His patience and follow up were fantastic. I am looking forward to another 10 years at Hopkins Honda.

Sue Wilson

Apr 17, 2013

There have been several appointments that I have set up for service and the person who scheduled the apt told me the apt would take way, way less time than was actual. One time was over an hour. I have owned only Hondas for the last 25 years and I would think they could communicate the expected time more accurately. I cannot tell you how many wasted hours I have spend in your waiting room because the scheduler told me the wrong time. I am a very, very busy person and cannot afford down time. if I had known the accurate time I could have made arrangements. I am very disappointed (3 times this has happened) and no one seems to care that I have been inconveniened. My guess is being a 25+ year Honda owner does not matter. I would expect something from Honda other than an apology. I wiould recommend this dealer to buy but NEVER to service. Not good. Not customer oriented. Their comment was "we are very busy and even when you have an apt we don't know when we will get to your car". My time is my most precious commodity and this service dept does not respect that. I need to know exactly how long my apt will be. The last visit was a recall and they should have been unusually accomodating since I purchased the 2013 Accord in November. By the way if I provide my name your survey is not valid.

TD Upnorth

Apr 8, 2013

Buying my new 2013 Ridgeline was breeze,Janet stepped me through the process with internet pricing,emails,telephone calls,I live 100+miles from Luther Honda dealership,I knew what I wanted,exactly what I wanted and Janet in sales delivered,no hassles!!! I LOVE MY HONDA!!!!!

JR

Apr 6, 2013

I have been using Hopkins Honda Service for over 10 years. The service is always on time, the managers are extremely nice, and the work done is great. I have always been happy with my experiences at Hopkins Honda.

Golden Paws

Apr 4, 2013

I have been dealing with Hopkins Honda for nearly 10 years for preventive maintenance on my 03 Odyssey. They have consistently treated me as extremely well and have always made me feel that they really appreciated my business. The service department always makes recommendations for service but there is never any pressure if I choose to delay the recommendation. THIS IS COUSTOMER SERVICE AT IT'S BEST!!! I now live about 65 miles from Hopkins and there are several other Honda Dealers closer to me home. However when I made the decision to purchase a new CR-V, the first place I returned to was Hopkins Honda. Peggy Sue made the purchase experience the most pleasent and satisfying that I have ever experienced. There was no high-pressure tactics during the sale or at closing. Just good honest respectful conversation about what was & was not possible. I did check other Honda dealers before finalizing the purchase and sadly, I did not receive the "Customer Appreciation" from the other sales reps. It was OK but not outstanding. The bottom line is that when I decided to purchase, I happily traveled the extra distance to a dealer that has always gone out of their way to meet my needs and make me feel important!!! I've purchased a number of new cars over the years but this experience and dealership are "Head and Shoulders" above the rest.

Jacq

Apr 4, 2013

I recieved a recall on my Honda, made an appointment, was greeted by a helpful rep and got my car in to get the part replaced. After 75 minutes I saw my car was done, washed (yeah!) and parked in the 'completed' area ahead of schedule as I was told it would be 2 hours. I asked the rep if the car was ready. He replied "just need to get the paperwork" done so please wait in the lobby for your service agent to call your name. 15 minutes later I asked the accounts payable gal if my car was done. She said not processed yet. I asked her again 10 minutes later, now 25 minutes after I saw the mechanic place may car in the complete lot. Still no. Finally some other gal hands me my cars and I'm off after 30 minutes. Is it 1970 or are we in an age where it takes a few clicks and done? While I don't claim to work in the auto service industry, I do expect good service. This was not a good experience. Do service agents exist at Hopkins Honda? I didn't see one.

Maria

Apr 3, 2013

This was my first car in 16yrs....Never had a Honda but I did my homework and visited 5 different car dealers and brands of cars....Sue was my first at Hopkins Honda and after a few weeks went back to her to buy my car. She was great to work with and no pressure....My car buying experience with her was excellent! Every time I called her for info she was right there. From what I hear from other Honda owners, I made a good choice. I would definitly reccomend Hopkins Honda and Sue Lano as your sales agent.

Melissa

Apr 2, 2013

I would definitely buy from Luther Honda again. The experience was pleasant and pressure free. Janet was wonderful...if she wasn't able to answer a question she knew where to go to get the answers! Everyone we cam into contact with was pleasantly positive! We got a fair deal on our trade in and a competitive price on our new car.

John G

Mar 30, 2013

Had my 15,000 mile check-up. Everything went as promised. My wife and I have been Honda owners thru Hopkins Honda for years. We have always been happy with their service!!

Katie

Mar 28, 2013

We have been Honda customers for several years through leasing vehicles. We recently purchased the 2013 Pilot and had a positive experience. Our sales person was Cody Wright and she was responsive, helpful, accessible through the whole process (which started several months back). I like Hopkins Honda because they are low key, knowledgeable and friendly. The surprise to us was the extended warranty sales pitch. That is where we spent the most decision making time! However, our closer was not pushy on this either - just informative. My only advice is to research warranties ahead of time so you are prepared and able to make the best decision.

Dave V.

Mar 27, 2013

I've just purchasd my second Honda Civic in the last 2 years from Luther Hopkins. The first was in 2012 (A 2011 for my college son). I liked the car so much, when I needed a replacement, I purchased a 2013 LX for me. The customer service as a whole was virtually seamless, and my repeat purchase was with the same salesman, whom I am quite satisfied with. I'd just received a letter from the dealer offering a $50 referral bonus if I referred another friend or family menber and they purchased a car. It sticks in my craw a bit that the finance manager refused to allow me to recoup the $50 bonus... The first car was in my name, but for my son.... the second was for me.... I could have simply had my wife put the car in her name, but why should a repeat customer have to go to that silly legnth? Really.

M. Mueller

Mar 26, 2013

I went in for an oil change and a recall. When that work was about done Amanda Mudge from service came to tell me that the technician recommended a new battery and new wiper blades. She gave me the estimated extra cost and time it would take. I so appreciated them asking if I wanted the work done then as opposed to having to make another appointment. Also it was nice that they checked other things out not just doing the work I was there to have done. Everyone there was nice and helpful and not at all pushy about getting things done. And the car wash was very much appreciated.

Jackie Libengood

Mar 25, 2013

We just leased a Honda Civic for the second time from Luther Hopkins Honda. We couldn't be more pleased with our experience there. Cody was the salesperson who helped us this time. She was very helpful and very pleasant to deal with! We would recommend talking to her if you are looking for a new car!

buickboy

Mar 19, 2013

Surprised to find out they will service Acuras. I normally drive 16 miles to a Acura Dealer. Hopkins Honda is 3 miles from my house. They serviced my Acura quickly and for less then Acura. I bought and serviced my Hondas here as well.

Dawn Brekke

Mar 19, 2013

I have been a hohpkins Honda customer for 11 years. My buying experience in 2002 was excellent; service on the 2002 vehicle was done at Hopkins Honda throughout the time I owned the vehicle. Service staff were always courteous, helpful, emphathetic and willing to go the extra mile to ensure my satisfaction. One of the primary reasons for buying the 2013 Honda CRV from this dealership is due to service, as well as the low key sales approach. In purchasing this vehicle, I placed a phone call to the dealer and asked for new sales. I ordered my vehicle over the phone (I had been looking at the newer CRVs for several years in the showoom, had talked to a number of sales reps over time) and could have taken delivery same day, but opted for 2 days later. The entire process was quick, efficient, painless. Everyone involved with the sale/delivery was professional, courteous, willing to go the extra mile and always smiling! It is my intent to continue to do business with Hopkins Honda until I no longer drive, or move from the area. I highly recommend this dealership!

Picky

Mar 19, 2013

For over ten years Hopkins Honda has been providing service to my Accord which now has over 210,000 miles. The Service Advisors in the garage, personnel working the check out counter, and the manager who stepped in without being asked after an unexpected delay in completing my service, have exemplified excellent customer service. Kudos to all of you! And please keep my 1998 Accord running dependably.

Miles' Grammy

Mar 16, 2013

I just purchased my second car from Paul Anderson at Hopkins Honda. He has been wonderful to work with both times. Paul is patient and not pushy. He spent a lot of time with me over two visits and test drives. When I left voice messages, he got back to me promptly. He made both experiences very pleasant and easy. A second reason I went back to Hopkins Honda was because of the service I received over the 5 years I owned my first Hopkins car. I could always get right in for service and was treated respectfully by everyone I came in contact with. We older women don't always get that. I came to trust that I wouldn t be told I needed work I didn't need when I told them to replace my three year old battery. After checking it out, they told me I didn t need a new one. I have had nothing but positive experiences at Hopkins Honda. I would especially recommend them for older women who want to be treated respectfully and not taken advantage of.

TravisTC

Mar 7, 2013

Bought my first Honda here in May 2012. Paul Anderson was my sales rep. He loved working with him because he was really honest and straight forward, no surprises. He also did not pressure me or become forceful. He let me take my time to think through things. They also matched the price of another dealer. I was very happy. Brought my Civic in because a oil smell when the floor heat was on. There turned out to be nothing wrong with the car. It was the aftermarket rubber floor mat that stunk. I didn't believe the service rep at first and persisted that the floor mat could not produce the smell of oil. But I smelled the floor mat when I got home and found it was indeed the problem. I felt stupid, considering I often fix my own car. But they were really nice, appeared to thoroughly investigate the issue, and solved the mystery. They were great to work with.

TVB

Mar 6, 2013

Once I entered the dealership, I stood in the lobby for about 5 minutes before anybody recognized my existence. The personel I interacted with seemed quite professional, but not all. Was introduced to the vehicle of my choice and was given enough time to drive and evaluate vehicle. New Car Sales Rep., was Highly Exceptional and Professional. Purchasing was average, but I felt I was being a bother during the loan/paperwork process by the Loan Closer, which was not a good feeling (should I come back another day). A general final overview of vehicle dashboard instrumentation operation of technical gadgets by a Vehicle Overview Technician (whom seemed snippy) was a bit to overwhelming, but expected with new technology going into vehicles these days.

dan grossman

Mar 3, 2013

This is our 3rd vehicle we have bought from Hopkins Honda and probably will not be the last. The staff at the dealership has been very helpful and very accommadating to our family.The vehicle prices are a little high but we have had very good luck with all 3 vehicles that we have bought there. We continue to get the car/van serviced at Hopkins as well. The staff seem quick but very thourough with the upkeep of our vehicles. We do recommend Hopkins Honda to our friends.

Dan

Feb 27, 2013

Bought 4 new tires and had them installed. Honda had the tires listed on their website for less than what Discount Tires quoted. I also went ahead and had them aligned which DT does not do. With the alignment, it ended up being $50 more than what DT would have charged without an alignment. Process took a total of 2 hours. Overall I am happy with the cost and the service.

Craig

Feb 25, 2013

Our family has purchased a number of Honda Accords from Hopkins Honda. The buying experience has been excellent in every case. Our sales associate, Peg, is the best! Service has always been spot on. We will continue to shop Hopkins Honda for all of our vehicles.

BB

Feb 18, 2013

We have two Hondas, both purchased from Elizabeth who is now retired. Our experience with your sales staff, as well as all your Service Advisors and Mechanics, has been excellent. Both Hondas have over 100,000 on them, and are running well. Of course, we have them serviced with you, on your regular scheduled maintenance programs. Your waiting area is excellent and your loaner option is very reasonable. Thank you for making our Honda experience a pleasure!

Doc

Feb 14, 2013

My wife and I usually dread buying a new car. Our experience at Hopkins Honda was a breath of fresh air. The quote was fair. The salesperson and the finance representative were both very professional, good humored, and knowledgeable. The entire experience was actually pleasant and even fun.

Honda owner x5

Feb 13, 2013

I bought a 2013 Accord from this dealership last October. My salesperson (Peggy Sue) was very easy to deal with: not pushy but kept in touch with me during the months that I was deciding. They were easy to deal with regarding price. They have a new car seminar for owners that was very helpful. I have used this dealership for service for my previous Honda and appreciate their professionalism and knowledge + their hours of service. I recently took off the bottom half of my side view mirror (through my own stupidity!) and Jerry (service) and the parts dept were able to save me money by only replacing the housing and not the whole mirror. Because they had to recalibrate the camera and had not had to do that before, they only charged me half of the labor charge because it took longer because it was new to them. I highly recommend this dealer.

GeorgeH

Feb 11, 2013

We have been a Honda family for many years . This is the first time we bought from Hopkins Honda, by far the best dealer experience in the twin cities.

Johnson

Feb 11, 2013

I see service as a key strength for this dealership. Professional service representatives. No fuss, no muss. Straight talk, yet friendly.

Phoebe

Jan 30, 2013

Our car shopping experience was just fine--friendly staff, no pressure, very helpful and knowledgeable.

Casey

Jan 29, 2013

The process of getting a car was fine. They were patient and answered all of my questions (multiple times as they realize you have a lot of numbers bouncing around when looking for a new car). One flaw I found is that the finance department was hard to reach... I applied for financing and got a call with no details and then could not get a hold of that person again. I finally went to the general finance department and they looked up my information. From then on it was helpful!

Gary

Jan 29, 2013

I got this new 2013 CR-V on 12/29/12, and have added ~800 miles since. Then we ran into a bizarre situation on 1/23/13. The battery is suddenly drained during the day and has no power to start the vehicle. The vehicle has been on two 4-mile daily trips to school for a couple of days including one in that morning. The light is set on auto and everything is shut properly. (The driver has OCD and will spend up to an hour to make sure everything is in the right order each time.) The only change made after purchase was to have Best Buy install an after-market remote starter. (Best Buy is the contracted dealer for starter for Walser Honda.) We were in a crisis type of situation. The kid was waiting at school to be picked up by this vehicle and I was traveling 1500 miles away. Its 5 PM in the evening and -10 F degree. The biggest concern is something happen to the kid. Fortunately Hopkins Honda has shuttle service (free) for its customer. Jerry offered to use their shuttle to pick up the kid. The driver Ron gracefully did so. We were so grateful that they did that. I rushed back the following morning and jump started the vehicle. Hopkins Honda did a thorough diagnose and couldnt identify anything wrong, including the starter. Well have to keep monitor the situation and hope it doesnt occur again. Overall, we are very grateful that Hopkins Honda and specifically the consultant Jerry helped us diverted the crisis for the kid.

Catie

Jan 28, 2013

I only bring my car to Kara Roberts at hopkins honda. I have brought my two previous cars to her. I feel that I am getting the best service ever. It's quick, if I need a shuttle ride to work they provide it. Kara makes me feel welcome with her friendly outgoing personality. She explains in details so I can understand what is wrong with my car and what needs to be fixed. I have been with other friends to places like tires plus and they had more problems after they got their car back. This would never happen with Kara. I will drive over an hour to see Kara from where I will because I know I will have great service. With Kara and Hopkins Honda, you feel like family. You can't go wrong with Kara! Sincerely, Catie

Kyle G

Jan 23, 2013

Needed routine maintenance- oil change and tire rotation. The service area was busy, and I was told it would be an hour wait. The work was complete and I was on the road in 45 min.

Examples: "JanetDC", "sportsfan"

Jan 22, 2013

Thank you for the positive expereince that i just had last week and have always had for the last 8 years with Hopkins Honda - your the best!!!

Marcella and Dean L

Jan 18, 2013

Thank you Mike P. for making the new car buying experience great! We would recomend Luther Hopkins to anyone looking for a new car. Mike was especially helpful and is the kind of salesperson who will take really good care of you through the entire process. We absolutely love our new Honda Civic Hybrid. Thanks again!

Nick

Jan 17, 2013

Jamie took the time to let us drive what we wanted and did not pressure us in any way.We finally found what we wanted and drove it home the same day. THANK YOU HOPKINS HONDA !

John

Jan 15, 2013

Always take my Pilot to the Dealership for service - always outstanding serice from Hopkins Honda.

DuWayne & Ann

Jan 13, 2013

We purchased our 2013 Crosstour from Peggy at Hopkins Honda and could not have had a more pleasant experience. Love the Crosstour! We had purchased our 2007 CR-V there also and have had all of our maintenance done there. Other than putting on new tires, we have had NO repairs! That is why we went back to Hopkins Honda to purchase our dream vehicle, the Crosstour. Could not be more pleased!

TRBaer

Jan 10, 2013

Brought my new CR-V in for it's first oil change and was pleasantly surprised with the customer service I received.

KevinK

Jan 6, 2013

From the moment we walked into Hopkins Honda, through the entire process, our buying experience couldn't have been any better. We were greeted on the sales floor by Cody who really listened to our wants and needs before discussing any of the vehicles. She is extremely well versed on her product offerings and takes great care in explaining features, etc. I strongly recommend Cody and Hopkins Honda for your next car purchase.

Mike in Eagan

Jan 5, 2013

Rob, the sales guy, and all the staff at the dealership were attentive but not meddling with us. They made the process of buying painless and instructed us fully about our new vehicle. They answered our questions, anticipated our questions, and brought up some really good points of interest for us. We traded in a vehicle and they did not finagle and discuss and cogitate in such a way to make us feel captured and uncomfortable. They were reasonable about what they could do and flexible and friendly, but business-like. We have hated the car-buying experience at other dealerships, but this was our second experience with these guys and they are superb. We really appreciated not seeing a fraternity-like environment with men AND women and an environment that is customer-focused in the truest sense.....not just getting you to the sale and making you feel preyed upon. The same was true of the finance office and the general tone of the place.....comfortable, like real people, not plastic. These guys are keepers. If you are potentially looking at Honda products, you have to try these guys out. You will not regret it.

Juliann

Jan 3, 2013

I recently purchased a 2012 Civic EXL-Navi from Hopkins Honda. I have been doing business (buying/leasing/servicing) with them since 1990. I have yet to have a bad experience with Hopkins Honda. My most recent purchase was made through Jamie in the sales deptartment. If you are looking to buy, I would highly recomend contacting her. She is knowledgable, thorough, fast to turn around needed information and very honest. ...and for me, fun. With the line of work I do, I understand the importance of product knowledge and customer service. Hands down, Hopkins Honda understands this as well.

GregL

Jan 1, 2013

Bought my second Honda from Luther the day after Christmas. Traded in my old CRV. Steve, the salesman was great. In preparing the car they found a small ding in a side panel. Fortunately they had another car that was the same color so they just swapped it out. My wife loves the new car!

RyanP

Dec 26, 2012

I take both of my cars to Hopkins Honda for regular service and oil changes because of the customer service and ability to work in a clean comfortable environment while waiting.

SallyMN

Dec 21, 2012

I bought my Accord from Hopkins in the fall of 2007 and have all of my service done there since. Without exception, service has been completed before the estimated time. All of the employees have been friendly and helpful. I trust Hopkins Honda not to pressure me for repairs I don't need. When my car was three years old, I told them to put in a new battery. After testing it, they told me it didn't need replacing. I wouldn't take my car anywhere else.

Allison

Dec 20, 2012

We had a great experience working with Leonard on the purchase of a new 2013 Honda CR-V. We traded in a Jeep Liberty and were looking to decide between a CR-V and a Pilot and even though the cost of the CR-V was much less, Leonard helped us come to the proper decision that the CR-V was the right needs for our family. Leondard made the process as easy as could be, stayed late to help show us all the features and even called us a few days later to thank us for our business and check in on how things were going. We felt very comfortable through the entire process and will use this dealership for our service needs in the future. We would recommend this dealership to anyone looking for a car!

HeidiS

Dec 20, 2012

I purchased a 2013 Accord for Susan Lano. She was awesome! The car had a glitch with the radio so delivery was delayed. The radio was fixed but the final software fix won't be available till January. (Not Luther's fault). I do really love the car, and will buy from Luthers again as their customer service goes beyond anything I was expecting. Look up Susan Lano if you want an A+ buying experience. Service was on top of the radio issue and called me at least once a day to keep me up to date on the repairs. Luthers has gone beyond our expectations in customer service!

Thankful

Dec 20, 2012

I leased a 2013 CR-V from Hopkins Honda and can say it was the best new car buying/leasing experience I have ever had. Peggy Sue was a dream to work with, helping to put me in the ar I came in for and making me feel valued and important through the whole process. It is refreashing to be treated as more than a sale at a dealer and Peggy Sue welcomed me and made a stressful morning a real treat. I also can say that Bob in the finance office made the leasing process as painless as I can remember. He took the time to explain to me the Hpokins Honda difference and took me through the lease in simple english not in financial terms.I would and already have recommend Hopkins Honda to anyone looking for a new car.

Long Time Accord Owner and Honda Enthusiast

Dec 18, 2012

I knew I wanted a 2013 Accord, and used Hopkins Honda for nearly the entire service and maintenance of my previous Accord. I was hoping that this dedicated relationship on my part would translate into a better buying experience than it did. I was trying to trade in my previous Accord, but Hopkins Honda gave me a low-ball trade-in allowance which caused me to sell to a private party. I understand dealerships will try to make money on the traded vehicles, but I didn't feel the offer was a fair offer considering the overall condition of my car and the dealership knew the entire 10 year history of my car's service, maintenance, and very limited repairs. I would recommend this dealer had the trade-in offer been more acceptable, but will not at this time. The salesman was friendly and helpful, the dealership is clean and modern (but doesn't really stand out with ammenities), and the service department and people helping there are great.

car owner

Dec 17, 2012

Went to this dealer to service my used Fit. They are more focused on emailing me than discussing symptoms face to face. Common repairs took 2 days to get parts, and their shop rate is $$. If you are peristent they will repair the porblems eventually.

HOGGER

Dec 13, 2012

APPRECIATE WORKING WITH ROB AT HOPKINS HONDA WE ARE VERY LOYAL TO HONDA RELIABILITY, PRACTICALITY AND FUNCTIONALITY. HOPKINS HONDA PUTS AN EXCLAIMATION MARK IN THE LEASING PROCESS FOR US. VERY PLEASED. NICK STORHAUG

I Love My Honda

Dec 13, 2012

The service area is bright and clean. Angie the service tech got back to me with a detailed description of what needed to be fixed and the timeline of the repair. My car was fixed and ready in the time promised. As a female customer, I appreciate female techs there. The cashier when I picked up the car was friendly. I also received a follow up email ensuring everything was okay. I've waited in the service area in prior visits and it has enough room to accomedate customers, with seating options. Clean waiting room along with clean bathrooms.

Pammie Sue

Dec 12, 2012

I recently brought my 2009 Honda Civic in for a routine oil change and ended up purchasing a new car. Funny how things happen. This is my 4th Honda so need I say more? The staff at Hopkins Honda is knowledgeable and courteous. The new car purchase was a great experience and the service on my previous Hondas has always been superb. I am a lifelong Honda customer.

Docent

Dec 11, 2012

From the time I arrive at Hopkins Honda to the time I leave, I am treated with courtesy and respect. The appointment is prompt, the explanations are clear with other options presented if necessary. The waiting area is exceptional with beverages, TV and Internet and even fresh flowers!

Prashanth

Dec 11, 2012

I took my Honda CRV for a Wheel alignment and few technical issue with the dashboard. I met Chai and AC hecker at the Service Desk and from that moment i was treated like REAL CUSTOMER which is hard to find these days. Their service , Follow ups is Exceptional and they go that extra mile to make it Happen. My repair was estimated for about a day or few days and before even i asked about options AC offered that he will handle everything from providing a rental care at NO fee till my car gets fixed. AC kudos and i am Very Very happy with my experience. Thanks Shawn

Buster

Dec 10, 2012

Hopkins Honda is a great place to do business. Thank them for their good service.

PLAYER

Dec 10, 2012

The service person said the car would be ready in one hr.and it was. This made me very happy. Great service.

dedee

Dec 9, 2012

I had a most wonderful experience each step of my way! Lovely staff, I am so grateful to have found this little gem of a place! Bravo, keep it up!

alpamgabe

Aug 28, 2012

Always reliable and fair priced, fixed problem as usual

Stylish

Aug 24, 2012

The going out of the way to keep us informed and then going the extra mile to help reduce the cost of repair to a recent college graduate. I've never had a bad experience at this location.

Cindy

Aug 23, 2012

Love this car!!!! Love the Honda staff too!!! Happy to be able to drive the car home on the same day. Kristi was wonderful and easy to talk to and understood just the kind of deal I was looking for!

New Civic Owner

Aug 23, 2012

From the minute I walked into the dealership to the minute I drove my (first ever!) brand new car out of the lot, I was given great customer service. They even followed up with me a couple of days later to make sure I was enjoying the car. As a woman, I especially appreciated not being pressured by the sales staff.

PK1975

Aug 23, 2012

Excellent and Prompt service,Friendly Service Advisors,WIFI connectivity,little play area for kids

Honda owner

Aug 22, 2012

I was very pleased with My recent car service. The service manager was very thorough and followed up twice after my visit to answer questions

Lady Lady

Aug 22, 2012

I found the entire service department to be very friendly and attentive to my needs. The waiting area is inviting and makes waiting for my service/repair a very pleasant experience!

Minivan

Aug 21, 2012

Excellent place for car service even it is expensive.

Nancy

Aug 21, 2012

I came in to get help on removing license plates to add the new ones and the service man heard a weird noise coming from my brakes. He felt they needed to be checked which the service dept. was able to do right away. All was O.K. but I do so appreciate his calling this problem to my attention and explaining what I need to do in the future. I give the service dept. a 5!

teresa

Aug 21, 2012

i love hopkins honda they have always treated me well the shop is always nice and clean it is nice to have refreshments and treats handy while you are waiting for oil changes especially when you have kids with!!

hung drawn and quartered

Aug 20, 2012

Last week I had my Honda Accord in for service at Hopkins Honda. Overall they did a good job but I was not happy with one aspect of the experience. I told the service advisor that a warning light was on for the ABS system. I asked if they could give me an estimate of the cost to fix that. She explained that it would be $78 for a technician to get the fault codes out of the computer in the vehicle. I told her that it seems excessive to charge $78 just to get some fault codes out of the vehicle. It seems like an excessive charge. I declined to have the technician do that work and the dealership lost the opportunity to conduct that repair. I just don't see any value for me in that up-front charge. As a result of this experience I'm evaluating whether to continue to have my vehicles serviced at this dealership.

jam hands

Aug 20, 2012

Everything about Hopkins Honda is geared to make selecting a new or used car as easy as possible. From the salesman to the execution of the final papers, everything is smooth and no hassle.

Jaredfmn

Aug 20, 2012

always great service, clean facility and done in timely fashion.

Paul H

Aug 20, 2012

I brought my 2004 civic in to Hopkins Honda to have a loud noise under the hood looked at. I was fearful of the overall cost and what damage had been done. My Service Advisor Donna understood my situation and made sure I fully understood what was happening with my car. She got me a free loaner for the time my car was going under the knife. Each step of the way she updated me as to what they were finding, the possible costs and ensuring I agreed to the work before anything waws done. In the end they came in below estimate and I was extremely happy. We have bought cars from Hopkins Honda before and I always take my vehicles there for service.

terryble

Aug 20, 2012

We just purchased our 3rd vehicle from Hopkins Honda and couldn't be more pleased. The process with all of our sales people has been easy for us. The financing went so quickly and so smooth that it made purchasing the vehicle so much more exciting and fun for us! Thanks!

Walleye01

Aug 20, 2012

went in for "A-1" maintenance they evidence of an oil leak in the engine. but couldn't find it. no charge for the time spent looking. the waiting room was very comfortable.

Bake12

Aug 19, 2012

Number one, I look for quality in my vehicle. Hondas have been my favorite car for many yeaqrs. I value quality in service re proper diagnosis, protection and standing by the work you do. The reputation of the dealership grows with good customer service that continues to be consistent. I appreciate having fair estimates of cost -- and do appreciate the extras you do with oil changes as I want may car to last. And when the service rep looks up a coupon I missed on line and adds it...I won't have to go back to Jiffy Lube!

responsible driver

Aug 19, 2012

All very good. All friendly, all competent, flexible attentive service.

element

Aug 16, 2012

I get better service at the Hopkins HONDA dealer than the BMW dealer as I own both. Thank you HONDA for the excellent car, service and low cost of ownership! Extraordinary service!

Michael

Aug 15, 2012

They were able to find a airbag inflator part and fix a recall on my van, rather than order it and have me come back at a later date.

Honda Owner

Aug 14, 2012

Always great service and clean, pleasant facilities. I pay more for service here than going anywhere else because of the extra amenities - a car wash, topping off fluids, checking air pressure, a nice waiting room, friendly people, coffee, water, cookies, and tv. I wouldn't go anywhere else.

Hopkin

Aug 14, 2012

I felt like the service manager didn't like to hear what was wrong with the car through customer complaints and he kept telling me that he could not do anything about the situation if the light did not stay on. I also do not find him trustworthy when he says that the car was fine. Good car but bad services.

Micki

Aug 14, 2012

I always receive first-rate service at Hopkins Honda. I depend on them to help me keep my car in excellent driving condition, and they do not disappoint. Thank you.

bhonda

Aug 13, 2012

Always great service. Donna got everything taken care of in the most pleasent manner.

Honda Fan

Aug 11, 2012

Customer service is always excellent. Amanda Mudge was the service rep on this visit. She was pleasant, efficient and explained all facets of the oil change/check up. As always, customer service and actual service were excellent.

BicycleRide

Apr 14, 2012

Not super painful to get a good price, but it took some work. salesman was friendly and not as aggressive as some used car salesmen.

honda

Mar 10, 2012

I bought 2009 Honda Accord,it was a great experience to go and look for variety of cars..they have a good customer service and they gave me a good deal..They have variety of alternatives to choose and help in financing too..I would recommend everyone to go and check the car that you are looking for specially if you are looking Honda or Nissan..they have great deals!!!thanks

Car Enthusiast

Jan 25, 2012

Great experience. Fair pricing. Nice facilities. Great service.

Element

Nov 19, 2011

Great experience! Their no haggling policy has made it a pleasure to do buisness. I have always been leary of car salsemen but was not with this experience and I absolutely love my vehicle. They also offer free follow up seminars that teach you everything you need to know about your vehicle (dinner included, and a gas card!)