Used Cars for Sale at Howard Orloff Volvo in Chicago, IL

Elizabeth Kirwan

Jul 4, 2021

Car buying is never fun, but it can be easy. Marcus made our recent car buying experience at Orloff Volvo a complete breeze. Total time spent in the dealer was just shy of 2 hours total. I can’t tell you how much we appreciated that Marcus valued our time and did everything he could on his end to get us in and out, while still ensuring we had just what we wanted and needed. There was no sales pressure and he was extremely patient as we went back and forth on our end, deciding what was best for us. We loved the fact that most things were done remotely and only the final signing and minor details done on-site (like our trade-in quote). With two kids and busy lives, we are so glad our entire Saturday wasn’t wasted sitting in a dealer. Hopefully we will continue to experience this excellent customer service when we return for regular car service or any issues. If you are looking for a new car, we highly recommend you ask for Marcus when visiting Howard Orloff!! And ask for Alicia when doing your final paperwork! She was amazing and extremely professional. Ensured everything was in order and made signing quick and fast. In fact, the only reason we were there for 2 hours was the fact a few others were ahead of us!

Jack Gaines Jr.

Sep 3, 2021

One of my sons had to take his car there to be service and pickup a courtesy car. The dealership seem to be friendly and polite. I wouldn't buy a car there to Pricey for my taste.

Orlando Salgado

Jul 8, 2021

Test drove a used Audi Q7 on June 30th. I was a little hesitant about putting a deposit on it. The sales rep I was taking with said that even if he wanted to sale it he couldn’t. It had not passed inspection yet, that the earliest he could deliver the vehicle would be Friday. He was off Thursday so I felt confident about Friday. On Friday he said someone put a deposit on Thursday and they would be in by 2pm he would call me by 3 if they did not show up. I called by 3:30 and he said they were running late that he would call me by 5pm. A week later still waiting on a call. I submitted an email on Monday July 5th, expressing my concern about the sales rep but still willing to do business on a different vehicle. Got 3 emails acknowledging they received my email but yet an apology a call or willingness to accept an offer for both vehicles I asked for. No customer service what so ever. Glad I did not invest more time better yet money with this place. Save yourself a headache, go somewhere else.

william vanegas

Jul 30, 2021

It doesn't get any more professional, this guys are the best, thanks for your help with my car

Starlene Kelley

Mar 15, 2021

Best dealership experience ever! I've been to many dealerships over the years. Nothing compared to the care Brian and Danny provided with helping me choose the car that was the perfect fit for me! And the Sales Manager guy, Greg, encouraged me to spend just a bit more so that I could be covered for any and all circumstances. I'll never go anywhere else!