Used Cars for Sale at Hudson Subaru in Jersey City, NJ

jakexavier

Oct 11, 2016

I visited Hudson Subaru and met with Chito Encarnacion today Tuesday October 11, 2016. I was told by a friend who bought a car from Hudson Subaru two years ago to see only Chito. I therefore asked only for him. I was so happy I did. Chito was able to answer all my questions and able to help me find the car that I wanted. It was evident that Chito knows so much about the vehicles he sells. I have been to two other Subaru dealers but it appears that only Chito knew the options that came with my vehicle and knew the specifics of the vehicle. Chito took his time to make sure that I test drive the vehicle I wanted in an open highway. I was able to test the car and he made sure it was really what I wanted. Who does that these days?I ended up buying (manufacturer pre-order) only the options that I wanted (the 2017 Gray metallic Subaru Forester 2.0 XT with eyesight/navigation, etc). I walked out with a good deal and felt no pressure during my entire visit at this place. It was an amazing experience dealing with Chito. Thank you so much for the courtesy and honesty!I would recommend only seeing Chito and only him when you visit this place.

WRX INQUIRY

Oct 9, 2016

George Too left a lot to be desired when approaching a dealership under the name brand... But different location.Admittedly, I was late to my 5:30pm EST appointment by about 15 minutes... But the treatment I received afterwards was borderline offensive. George told me that the wait would be about 5 to 10 minutes, yet I waited an hour before another employee of Hudson Subaru noticed the clear I professionalism of the circumstance.My impression of George as a sales rep is that he is a common shark. He determined my needs (trading in a car valued at 12.2k), we're not as important as whatever it was he did for the hour prior to addressing my inquiry.As a customer I felt judged, and that his line of assumptions and questioning were unwarranted and unprofessional... He was clearly an individual that "judges a book by its cover".I will be continuing business with the dealership I have worked with for my last 3 Subaru models... and not Hudson Subaru. I wish anyone working with George Too or his team the best of luck. Be wary.

Sue22

Oct 4, 2016

John very helpful and polite. Answered all of our questions and made follow up calls. Good to work with. We would deftinetly use dealership in the future.

Nick

Oct 3, 2016

My wife and I bought a brand new Forester 2017 and we had an overall excellent experience. We worked with George Too, who did an excellent job throughout the process. Friendly, knowledgeable and professional, George made a generally stressful process that much easier to get through. We would definitely do business with him and Hudson Subaru again in the future!

Erin Harlan

Oct 2, 2016

Chito was very helpful and a pleasure to work with. We were tough customers but he was patient with us the entire time. We are very satisfied with our purchase!

Unsatisfied

Sep 19, 2016

My car was never looked at and fixed! I wasrepeatedly given incorrect information about the car's status including that It had been picked up!

JPM22

Sep 15, 2016

Anthony C. was wonderful. He explained everything and I went on new test rides. I am very happy with my new Subaru. It has everything I need for safe traveling.

Frank Bruno

Sep 12, 2016

at the end of august got a tucson for my daughter. jonathan velez went out of his way to show and test drive suburus and hyundais to my daughter until she really felt good with the tucson.great guy, knowledgeable, patient and courteous. really appreciated his help and i will go back to him and recommend him to people i know. I am a JC resident for 60 years.so, i just to givea special thank you to jonathan.sincerely,frank brunoJC, NJ201-332-3650

Kang360

Sep 12, 2016

My husband and I went shopping for a new car in July and August and Pedro Lantigua took us on our first test drive, so while we appreciated his professionalism and hospitality, we didn't realize just how lucky we were to have him as our first experience until we had gone through a number of other test drives with other folks. He was very informative and patient, staying with us until rather late into the evening to take us through all the different cars that Subaru had to offer. Needless to say, we bought a Subaru in part thanks to his efforts. (Unfortunately, we had to go to another Subaru because Hudson didn't have the car we wanted in stock (we wanted the Eyesight), but if we could have, we would have bought it from Pedro.) Big kudos~

EddieL

Sep 3, 2016

I picked up a Hyundai Sonata, the dealer was great! It may have take a little while, but that's all car dealers. I told Chito the car I wanted, that I didn't want anything else, and he respected that and was helpful in the process of purchasing and financing. He explained all the details, and made the whole experience less stressful and complicated. While I feel as though I didn't get the best of deals, I still walked out with the car I wanted with no hassle.

eclipse88

Aug 31, 2016

Chito took care of me well! Overall the experience was comfortable and great! The professionalism displayed was awesome! Questions answered to the point! Definitely recommend!

lourd99

Aug 31, 2016

Chito is the BEST SALESMAN EVER! Very friendly, accomodating and has the patience in answering all my questions.My experience with HUDSON SUBARU IS EXCELLENT!

Super Mario Balmaceda

Aug 31, 2016

My overall experience at Hudson Subaru was great. First off we were referred by a friend of ours to see Chito at Hudson Subaru and I'm glad we did. Our salesman, Chito, was very professional, very patient with us during our whole time at the dealership from beginning to end. The whole time we weren't rushed or pressured by Chito in the process of buying a new Subaru Legacy. Chito gave us the bottom line price for the Legacy. Chito and his financial manager assisted us in getting the best loan at the best interest rate possible. I appreciate all the help Chito and his staff gave us in buying our first new car. Thank you again,Chito, and keep up the great work

meenakshi vanapalli

Aug 30, 2016

My entire car purchasing journey was smooth and hassle free. I've had the best deal at Hudson Subaru. Though there were other dealer's in New Jersey as well as New York trying to beat the price, I've chosen to buy my Legacy 2017 at this dealership. All the credit belongs to "George Too", the sales professional, who was very helpful throughout the process. I would definitely recommend this dealership for a best deal price as well as customer service. Thank George and Hudson Subaru for my car purchase successful! Cheers :) :)

rigorbry

Aug 30, 2016

Just bought a new Subarau Legacy from Hudson Subaru. The salesman, Chito, was great. He was very easy to talk to, incredibly helpful and made sure all our questions and concerns were dealt with. I'm very happy with my experience here and am super happy with my new car. I'd recommend Hudson Subaru and Chito to anyone looking for a new car.

eternity1988

Aug 29, 2016

Very nice person and very very responsible. You are not gonna regret when you want to buy a car from him. He is also very friendly and patient.

SuperRoobuyer

Aug 29, 2016

We enjoyed our car buying experience from start to finish. George is a true professional who guided us through the process of buying our first new car and first Subaru. He took his time explaining everything but kept the process moving efficiently. The dealership itself is clean and comfortable. Would strongly recommend to anyone.

Sarah Burke

Aug 23, 2016

We had been pretty set on a Subaru Forster based on my family's history with Subarus and my fiance's research into it. We chose Hudson Subaru after calling around to various dealerships in the area and realizing that they had the best selection of inventory. Chito, our sales rep, was great at getting us in and out the same day with our lovely new car. It did take a bit of time, but it was because he was so sought after he was the busiest sales rep in the place, and he worked on negotiating us the best deal possible. They were very accommodating in our wait, and the manager even pitched in helping us transfer our possessions from our trade in car to the new one. We were incredibly impressed with the way they run their business, and went to all the way to Jersey to buy our car because we knew the customer service in Brooklyn doesn't compare.

Buloyman

Aug 18, 2016

Had the easiest and beSt car buying experience here. Bought my Forrester from Chito Encarnacion and I couldn't be happier. I recommend this dealership to anyone buying a car. Al also made the financing very easy.

lovingmyblessing!

Aug 17, 2016

I am very happy with my new car, thanks to Chito. He was patience, understanding, knowledgeable and an around good guy. He made my car buying experience effortless. Thanks!

jimifaze

Aug 14, 2016

I had an excellent purchase experience in this dealership. It was under 3 hours in total. George was my sales representative and he was excellent too. By the way his last name is Too. Interesting!!! Overall I am very happy with Hudson Subaru and George Too.

Carolina

Aug 13, 2016

I highly recommend Pedro lantigua he's the best, because of him I'm driving my new Tucson, I was giving up, but pedro made it happend, every one at the dealer are very friendly and helpful but Pedro is number 1!!! with so many years of experience he know how to make it happen.. thank you very much. GOD BLESS YOU..

Lily

Aug 11, 2016

Anthony helped me get my daughters first car, it was a crosstrek and she loves it. He definitely knew what he was talking about, super polite and overall knowledgable about Subaru. He helped me pick the best car with a great deal for my daughter. Thank you Anthony.

Kristen

Aug 10, 2016

Chito was very helpful with purchasing my new car. He was kind, spent a lot of time with me and was very knowledgeable. He showed me all the bells and whistles on my new car so I was confident driving off the lot.

TV49

Aug 9, 2016

Chito was a great help with helping me purchase my 2016 crosstrek. He answered all my questions and discuss pros and cons. He was very patient and made the sale process easy.

gcollins

Aug 8, 2016

Dawn was a treat to go through this process with. Not only did she work to get me the best price possible, but she was generally a kind person who never made me feel rushed or pressured. A rare combo! I would recommend both Hudson Subaru and Dawn in particular if you're looking to buy, lease a new or used car. A+

professor

Aug 5, 2016

If you are going to spend your afternoon buying a car, who better to spend it with than Chito? My famlily, including children and dog, was able to get our dream car from this dealership. Thank you Chito and especially Nick who made a good deal possible for a high quality car.

crosstrek2013

Jul 30, 2016

I was very pleased with my whole experience as a first - time buyer. Chito explained everything in detail and was very helpful. Will definitely recommend to family and friends.

Esperanza

Jul 27, 2016

Our salesman Chito was helpful and friendly and not pushy, we hate salesman that want to sell at all costs, I am sure he wanted to sell the car but we never felt pressured. Overall a smooth transaction and we are very happy with our Suburu Forester. Highly recommend this dealership and salesman.Gappy

Joe

Jul 25, 2016

Anthony was a pleasure to work with. He does his best to accommodate his customers. I would recommend to work with Anthony if you were to visit this dealership.

Subaru6732

Jul 25, 2016

I was very pleased with the courtesy received from the sales representative and the manager. Anthony Cuna the sales representative was very detailed on the information given to us which helped us decide on what car to get. I would definitely refer my friends and family to this dealer.

AAsubarudriver

Jul 17, 2016

Anthony was informative and helpful throughout the entire car buying process. We especially appreciated his responsiveness over text making it efficient and easy when we went to the dealership.

milkis56

Jul 16, 2016

Dirty dealership Beware this crazy person Marc Coletrella I've done my research on 2017 WRX STI MSRP price on the car was $40,570 but they mark the car $46,965 for Special Package.So i ask Marc Coletrella what is the Special Package for. he told me this WRX STI so popular and no other dealer has the car so extra $6395 is there mark up. Also this dirty person name Marc Coletrella told me MSRP price is there invoice price what a BS.Marc Coletrella your crazy mandon't buy cars from Hudson Subaru. Marc Coletrella don't deserve to exist in this market. Hudson's Subaru reputation is pretty bad Don't waste your time and money

suburu17

Jul 14, 2016

Anthony was very friendly, informative, and helpful when it came to purchasing my car. He is very knowledgeable about the cars in stock, and even more so personable understanding my needs as a customer. I would definitely recommend buying a car from him!

Helmut Bode

Jul 13, 2016

Saw a used Subaru online and arranged for a test drive. Dawn was assigned to assist my daughter and myself. She did a great job getting us the right price for the car and for our trade in.We had a very pleasant experience dealing with Dawn and later with Mark finishing the financial end of our deal.I will definitely recommend this team to my friends.

Tim P

Jul 12, 2016

George spent time to go over everything a couple times to make sure I understood what was being covered. He ran number several times to see what I wanted to put down. He is great, I would use George agian and again.

subaru16

Jul 9, 2016

Anthony Cuna is essential to my high rating of this dealership. He was very friendly, but even more importantly, he was knowledgable about the cars. We took a test drive in the Crosstrek Hybrid Touring, and he pointed out so many great features about the car without me having to ask for more information. We ended up buying the exact car that we took out for the test drive.

Navarro8

Jul 7, 2016

I had a great experience with Anthony. He knew how to take my wants and needs into consideration when showing my used vehicle options. The process went smoothly and I left with my new (used) car without a problem. :)

Frustrated Car Buyer

Jul 1, 2016

DO NOT EVER GO TO THIS DEALERSHIP... Their advertised prices for used cars are jacked up if you have an incentive or bonus "check" even though they say there are NO incentives on the used car prices... When asked about the "special e price" every used car says to inquire about I was told that the E Price does not apply to used cars and that they can not remove that from the used car listings and keep them on the new car listings.. iT says it's an all or nothing thing (OK I believe that NOT). I was told the E Price is only for new cars because of discounts and incentives for the purchase of new cars and the used cars do not have discounts or incentives and that the price. So the rude sales manager Rick says what do you expect to pay? I said that since I have a $3000 incentive "check" to buy a car from the dealership I was ok with the price minus the $3000. All of a sudden he claims that the used car price on the Internet is discounted with incentives and the check can not be used with ANY vehicle that is discounted or has incentives in the price... LOL his story changed from the EPrice does not apply to used cars because there are NO incentives or discounts to they will not honor the incentive check because the used car price has discounts and incentives and it can't be used. This dealership us run by a bunch of dishonest people that give honest salesmen a bad name. STAY AWAY if you don't want to overpay be lied to and treated like you are too stupid to know what they are trying to do to you!

Linda123

Jun 28, 2016

If you dread the new car buying experience, go to Hudson Subaru and see George Too. You will leave loving the experience. George was extremely knowledgeable, patient (took me for 2 test drives), and explained everything. This is my first Subaru and if I knew the experience was going to be this great, I would have purchased a new Subaru sooner. A great no pressure buying experience.

Yuriy Bubnov

Jun 23, 2016

I was impressed how everything came through without any unnecessary discomfort and pressure from dealer. Full mutual understanding and real help from George Too and other guys. Highly recommended

Maria Tandazo

Jun 18, 2016

Bought my BRZ at this dealer and I must recommend Chito ! He would make sure to stay on top of your car, besides he is a very friendly man and I'm glad I got to close this deal with him for my first time buying a car. He always kept me updated and he followed up weeks later as well after I purchased this vehicle.

Grandma Nancy M

Jun 15, 2016

This is our 6th car with Hudson Subaru. Chito is very knowledgeable and reasonable and always gives us a fair deal. This time we had a trade in car and the price quoted met our expectations. We drove home the same night with a new 2016 Subaru Forester with all the features we wanted. We love the car with a sun roof and the EyeSight safety features. We also always use the Subaru service department. They are terrific.

alicep

Jun 7, 2016

Everyone at Hudson Subaru was very nice. Chito was excellent! He answered ALL my questions in a cheerful, witty and easygoing manner. No sales pressure and respectful of my busy schedule. This is how all car purchases should be handled.Very happy with my Honda CR-V! Definitely recommend Chito as a salesperson!

donays

Jun 3, 2016

I went to this dealership with low hopes of getting a car due to my poor credit score. My budget will only allow me to get a used car but with the help of Mark and especially Chito I was able to drive a brand new 2016 Impreza! I never have imagined this is possible. Thank you guys for your help.

VAS

May 28, 2016

Thank you Chito for making my trade-in the great experience that it was. You are truly a great sales PROFESSIONAL!Thank you for taking the time that you did with me to ensure that I was getting the right car and the best deal and making the transition so fast and smooth! Especially the out of state plate/registration transfer that happened so quickly!I've e been driving Subarus for over 20 years and Hudson Subaru and its staff is by far the best dealership I've come across and plan on doing business with them from now on!

William M.

May 25, 2016

A lot of research went into my decision to get a Subaru. When I finally decided, I went to the closest Subaru dealer to my home in Hoboken. From the moment I started talking with Hudson Subaru to the time I drove the car off the lot I was treated very well. Thank you Chito and the rest of the group for making it a positive experience. You are a very professionally run organization!!

Jastan1372

May 23, 2016

Easy transaction. Great employees . Would definitely recommend this dealership to anyone looking for a new car. Very quick transaction. Chito took care of everything I needed.

okenite

May 23, 2016

Didn't expect to bring home a brand new subaru forrester. We are just looking for a good used car that will cater to our budget, but with a kind, patient and persisting guy named Louis, now we are the owner of a brand new subaru forrester. Keep up the good work Louis, and don't forget to call us every now and then ok. Thank you.

Silvema

May 11, 2016

Chito was really helpful and patient with my questions and concerns. This is my second Subaru and speaking with Chito helped me decide the best option for my family. I also never felt pressured to make a decision on any particular make or model.

Ron

May 5, 2016

Tito Chito was more than willing to help us with our concerns and needs. To be honest, we didn't intend to purchase a vehicle but due to his professionalism and attentiveness, he made the whole process was a breeze. Definitely recommend Chito in any future inquiries/purchases! Thank you again for all your help!

anneg

May 2, 2016

This is the fourth Subaru that I have leased from this dealership. Once again I had a good experience. Chito was very knowledgeable and helpful throughout the process,

Noriel Castro

May 2, 2016

Chito Encarnacion spent a lot of time and was very patient. This is our first Subaru and we felt at ease and comfortable throughout the whole process. At the end of the day we received an incredible deal, we could end up Subaru owners for life.

sally123

Apr 29, 2016

I have always loved this brand, my car has served me well in a all forms of weather and protected me in an accident. Recently though, my impreza's engine had some major repairs needed and I did not think it was worth fixing. I met with George Too and he was able to get us a new car that night. It was a long process but Mr Too was very patient and considered our situation, he was able to get us a great deal that worked for us. He was also able to arrange a trade in of our old car with the many problems it came with. Couldn't get much for it but not having to deal with the car was a big weight off our shoulders. Overall I love my new Subaru Forrester and was very pleased with how easy it was to drive away with it that night. I highly reccommend the dealership and George to anyone.

Jay Yapz

Apr 22, 2016

chito encarnacion is nice, friendly and easy to talk to.. will work with your budget. process was fast, will sure buy a car from this dealer again..

enybrazil

Apr 8, 2016

Employees were very friendly. Worked with Chito Encarnacion and the process was very smooth. Im very satisfied with the experience mainly because Chito was extremely nice and a good guy. He helped me pick out a great car which is Subaru Forester, and kept my payments at a manageable level. Everyone was very nice, and made me and my family feel comfortable. I appreciate it thank you so much.. Looking forward to doing business in the future.

New truck

Apr 5, 2016

Chito worked with us to keep in our budget for our new Subaru Forester. He made this long day a pleasure, between all of my requests. He came through for us.

Mmaldonado

Mar 30, 2016

Pedro lantigua and Al Montesdeoca were great. They took their time explaining the features of each of the cars. But, most importantly, they treat us like family. This is the reason why my whole family buys cars from here and will continue to buy cars from here.

Dondo

Mar 26, 2016

A great experience, Chito definately worked with us to achieve us purchasing a new Subaru at our price.

angie2016

Mar 7, 2016

My husband was so uneasy coz his old car always sick so we went to Hudson Subaru.Mr Joey M..wow..that man dont stop till you buy a new one.He is very helpful.Maaasahan..Mabuhay Mr.Joey M!!!And also Mr.Marc,Thank you Sir.

Sreese

Mar 7, 2016

I was looking to trade in my 2012 hyundai accent. I had the car for 4 years and I wanted to get something with more room for my 10 year old son and myself. Pedro from the Subaru side, called me in the dealership and walked me through a few possible options. We both agreed that the Hyundai elantra is not only conformable enough for me and my son, but also the car came with a unbelievable deal. He walked me through the application process and submitted it. Sadly, due to my credit I was turned down. Disappointed, I thanked Pedro for trying and moved on. Later that week Pedro called me and asked me to come back as he was not giving up on getting me into the car. I came back and 1 hour later he told me I was approved, he walked me through the terms of the loan and the terms of my trade in. 3 hours later I drove off in my new 2016 Elantra. As a women walking into a dealership in a room full of sales men is very intimidating, Pedro treated me as if I was part of the family. He was almost like a father figure fighting on my behalf. He walked me through all my options and recommended the best case. I honestly have to say I don't think I will ever go to another dealership. I am highly recommending them even if your credit is horrible. I am the oldest of my 3 sisters and I am telling them to come here for there cars. They work with you and treat you with the up most respect. That is very rare. Thank you!!

Destinydunbar4

Mar 6, 2016

This is my first time buying a car from a dealership and the people here are so helpful with helping me understand the process. I will aways go to hudson sunaru. Thanks to briana and kene and their impeccable service im more educated and i found a car that i love!

Iesha1031

Mar 1, 2016

I walked into the dealer after having the worst e perience and my sales associate Louie was the best! He had so much patience he showed me every car that I asked was very cooperative and I would definitely visit this dealership again!! Not to mention that I love my car and the numbers were right!

Marisel

Feb 27, 2016

I have a very good experience with this dealership..They are nice and helpful....They will try to help u w d price of their car that u can afford. They are professional in their dealings w customer...if u have questions just give them a call and they will help u.

NY Cab

Feb 27, 2016

My wife and I have been coming here for years to service our Subaru. After dropping off the car with Greg and his service team, we walk over to see what's new with Chito and his sales team. There is never a pressure to buy but we end up trading in ever few years when the deal is too good to refuse. Very happy with the entire process and it is definitely worth driving cross town to buy or service your Subaru.

mhreb91

Feb 23, 2016

I've had a wonderful experience at this dealership. Everyone was genuinely friendly and helpful. Louie followed up with me proactively and occasionally to ask if I had any questions or concerns. Calculations of the total sales price were done transparently and honestly. When the model with the specs I wanted wasn't at the dealership, Louie did a great job locating the nearest dealership with that same model with the specs I wanted and got it to me safely.

Penny 388

Feb 22, 2016

John Rodriguez and your whole staff was very professional and friendly. After driving the same car for 16 years (purchased new in 2000) I was a little nervous about the process, but John explained everything effortlessly and this put me at ease. I test drove a couple of cars and found the car that was just right for me. John and your staff went the extra miles (literally:) to get just what I requested. I was so pleased and happy when I drove off in my New Subaru. What a great experience!!!Carolyn

Quanjackson0

Feb 21, 2016

Yesterday I bought a 2015 Hyundai Sonata and it was the easiest process I've ever been apart of. It's a friendly and trustworthy environment from the salespeople all the way up to the sales managers. The sales manager Al is probably the most genuine and straight forward manager I've seen in a dealership and he's good at what he does. My sales person John knows everything there is to know about cars and he's an easy going guy. I highly recommend if you are in the area this is the dealership to visit, they will take good care of you!

terry888

Feb 18, 2016

Chito was very helpful. I was not sure what car to buy but he made the experience very smooth. No hassles! He also called me a few days later to check on me especially since we had snow and icy road conditions that day.

Dee Dee

Feb 17, 2016

What a great experience. The people at this dealership are knowledgeable, hardworking, friendly and very professional. This is definitely the place you want to come to if you want a great car and excellent service. I would certainly recommend this dealership to anyone. Chito is an honest and knowledgeable salesman and will answer any and all questions you have. He definitely wants his customers to feel comfortable and he genuinely cares about their satisfaction. I couldn't have asked for better service! Stop in and ask for Chito! Thank you Hudson Subaru!! :-)

redfieldx

Feb 6, 2016

I Came here from cars.com, because I saw they had a 2013 Subaru Impreza 2.0i Premium up for sale, from what i was told over the phone, was in "Mint Condition". For the price i was not going to complain. When i showed up, on the Subaru side, I was helped quickly with friendly service, but my salesman was on the Hyundai side, which to my surprise confused me, since it was a Subaru i was trying to get. So our salesman (Ulises) gave me the keys to check the car out. To my surprise... this car was not even "Mint" as i was told. It had a huge dent on the hood, the grill was cracked and needed to be replaced, there were a lot of dents and scratched on the bumper. Cosmetic was, i was not happy with the "Mint condition" i was told about. He said to me the car was "as is" Cosmetic wise. So Why tell me, its mint?After taking the car on the road, no problems occurred, I asked if the speakers were upgraded on this vehicle, and he said, "No, only on the premiums" and quickly changed his answer when I said it was a premium. Take note he was sitting in the back seat, with the Monroney sticker next to him. I feel he was a little uneducated about the vehicle. Regardless, I actually enjoyed the ride, and feel. But, something felt off. We bring the car back, and discuss the "Deal". after seeing the car fax This car has been sitting on that lot since November, The battery was replaced after 3,000 miles, and so was a tire. 1 corporate owner, which i found out was the Dealers Loaner Car, I have no idea how many people have driven this prior. Also, this car was not Certified, and being a 2013, under 80k in miles it should be Certified, but i guess the money was not worth putting out to certify or fix, being a loaner. So many red flags came up and i just felt so flustered with all this information, though the one thing that bothered me the most was this $1,250 Rebate. A Rebate I did See prior to driving up to check the car out. But this was no rebate, it was a Fee, they tried their best to tell me differently, but a rebate is not something you pay for, which they were adding on to my Estimate, which up my monthly rate. I would of drove off that lot with that car to be honest if they worked with me and did not attached this fee to be a "returning customer". The Manager, tried explaining to me about it, but it still did not sit well. They tried lowering my monthly payments but it still was way to high because of the 1250. They fought me so hard, but there were no deals added to this car. Only unwanted Additions. No making up for Certify, no making up for the lie of a Mint car. Just an as is vehicle i was not expecting to see. I almost cracked and bought the car, but came to my senses last minute and realized this was no deal at all.I was so happy coming in, but left with a headache and disappointment. I should of went to the Subaru side, but... would that have been any different...? I guess I wont know, because I am never going back there after this experience.

Bela

Feb 4, 2016

I am new to car shopping so I do not have much experience to compare this to but this was a deeply unpleasant experience. Joey Mnauel picked us up from downtown JC as we had no car currently and we were looking at a non certified 2013 Subaru crosstrek that he priced at more $26,000 all included. Which fine, you can price however you want. But we are not required to buy a 3 year old car that is barely $3000 less than a new one. All considered, it truly made no sense. He was evasive about questions, pretended he did not know the history of the car's accident because "it might not have been serviced at the dealership" when the car history report showed every service that car had ever had was at that dealership. He said the price was "non-negotiable" and he was in general not open to much negotiation on any point. But then you can't expect us to buy on the spot after less 15 mins of non-negotiations. So when we said "we'll think about it," he refused to drive us home. "We're not a taxi service," he said. He was fine "taxy-ing" us there. It wasn't even the refusal so much as the way it was said. And the overall experience. My boyfriend said he later apologized to him but I was busy trying to find a cab to get out of there as soon as possible. This is no way to treat customers. You don't pick them up and and then ditch them because they didn't buy what you wanted to sell in less than an hour total spent looking at two cars, test driving and then "negotiating". I will say the receptionist was a sweetheart and apologized. And another salesman tried to be polite and offered us water. We just got home and I will absolutely email the manager tomorrow (tho judging by their Yelp reviews that might not be worth it.) Maybe the rest of the people there are not that bad, I don't know. But if you're looking for a slightly more engaging salesperson, or one that is nice and polite after you counter their offer, Joey Manuel is not the one you should go to. I have truly never been so offended.

amandajade

Jan 30, 2016

I leased a Subaru and a Hyundai and Joey was an absolute pleasure to work with. So helpful and found the best solution for me! I won't go anywhere else!

Claery

Dec 29, 2015

Worked with Dawn, who was awesome! She did a great job and was extremely thorough. She tried to help me the most and we met at a happy medium. Very pleasant person and great salesperson. I definitely recommend her and will recommend her to friends and coworkers. Dawn at Hudson Subaru remember name so you will have a pleasant time in finding your car.

MichaelJC

Dec 29, 2015

My wife and I both bought new subaru's from Chito. He was excellent to work with and we didn't leave feeling like we were taken advantage of. I would definitely recommend using this dealership and ask for Chito, he's an honest salesman.

Thao Vy

Dec 28, 2015

Hesitant at first to visit Hudson Auto because of all the bad reviews but Chito Encarnacion (the salesman with 30 yrs experience) was great from beginning to end. He was patient, friendly, took his time to explain all the details/functions of my new Legacy; overall clearly very knowledgeable, experienced, and willing to work with me. If he didn't know, he would find out instead of telling me a lie. Would absolutely recommend going to him. I DO recommend however, being careful once you get to the finance step, stay ALERT (yes, even after those 5 hrs of being there all day) or they WILL get you to purchase more in impressive, convincing ways.. good luck!

loyal2u

Dec 19, 2015

Chito has been our Subaru consultant for 15 years. From our very first Outback to Outback #5, he hasepitomized competence and professionalism. He does his best to understand customer needs and to recommend an appropriate vehicle. We always part reluctantly with our Subaru -- not believing that there is room for improvement. Chito always reassures us that our new Subaru will have advanced technology that will make driving safer and simpler. He has always been right. The features on our new Outback are amazing!When the time comes for us to select our new Subaru, we have been so thankful that we can continue to rely on Chito's expertise and Subaru's legendary excellence.nmmeaney

Jaykay325

Dec 14, 2015

Chito made my unfortunate situation of having my car totaled into an exciting and pain free car buying experience. Chito knew exactly what I wanted and made me feel comfortable buying a car with him. I will recommend him to all my friends! I love my brand new crosstrek!

Frank and Linda Calamanco

Dec 4, 2015

Chito was very professional, friendly and most of all helpful in fulfilling our needs. He made our car buying experience very pleasant and stress free.

honey56l

Dec 4, 2015

Chito is very professional, friendly and helpful, he made our car buying experience a pleasure! would recommend Huson Subaru and Chito highly to our friends and family.

JCSteve

Nov 30, 2015

Worked with Steve Katz throughout the entire process. Very accommodating and informative about the vehicles i was looking at.

ANTON

Nov 24, 2015

I shopped many Subaru dealerships in northern New Jersey for a 2016 Forester. Each dealer telling me that the car and color I wanted not available. I called Hudson Subaru and not only did they get the color and car I wanted, they provided me exceptional service and a great price. Chito was very knowledgeable, Al and Victor his Mangers gave me a great deal. I cant' say enough how professional the whole team was in helping get the exact car I wanted. Hudson Subaru is 5 star all the way !!!

PriscillaSI

Nov 21, 2015

Al the manager was very friendly, understand and extremely helpful. Marc went through all necessary information throughly. We would always recommen this dealership.

Proud Staten Islander

Nov 21, 2015

Chito the sales rep was very accommodating with our request. Helpful.

amandabess

Nov 19, 2015

Chito is a knowledgeable, trustworthy, and hardworking dealer! I completely recommend them!! GO buy a great car with a great dealer and a great customer service. Ask for Chito!

BellaD

Nov 13, 2015

Just purchased my first car at Hudson Subaru! Thanks to the help of Al M., I had a very easy and pleasurable experience. He is knowledgeable of the vehicles and very personable! I will definitely be referring my friends and family to him! If you are in the market for something new, I would highly recommend visiting Al at Hudson Subaru!! :)

Destiny Ingles

Nov 13, 2015

Well I have nothing but positive things too say about Hudson Subaru ! I had an amazing buying experience thanks too Al Montes. I came in originally looking for a crosstrex and he ended up selling me on a forester! He's very attentive he answered every question I had adequetly, definitely very sweet and respectful not too mention one of the most professional salesmen I've ever come across. Hands down amazing buying experience it definitely made the buying process much easier for me. I would recommend anyone too work with this dealership .

Leanna Rodriguez

Nov 13, 2015

I came in looking for a car and it was sold! I was not a happy camper. I was frustrated and upset. I asked for a manager. The manager that I was working with was Al Montes. He presented himself to me. He help me out. He was very patient and excellent. I can truly say I left very satisfied. I left with a new car. Awesome. They need more people like him in there.

Leila Scott

Nov 13, 2015

I have been searching for a vehicle for my youngest daughter for some time now, but have not met any dealers that fit our needs. Most salesmen and managers we have come across either rushed my family and I into deciding on a deal, or treated us as though we were just a money making opportunity. My daughter and I walked into Hudson Subaru as a last resort, expecting to be treated in the same manner. There are no words to accurately describe the pleasurable experience we had. Not only was my salesperson knowledgeable of the merchandise and concerned of our needs, but the management was just also helpful, if not more so. I sat with Al Montes and his sales team for some time before deciding on a deal that incorporated both our requests and our budget. I could not be happier with the level of professionalism and kindness that was shown to my family throughout the purchasing process of our used Subaru Forester. If you would like to be treated with the level of care you deserve as a customer, I would certainly recommend working with the individuals at Hudson Subaru!

camus37

Oct 19, 2015

You set your budget and they will do everything in their power to do good by you and give you the most for your buck.

Happy in si

Oct 19, 2015

Didn't intend to buy a forester today, but the experience was so pleasant and the price was better than what I had been quoted by other dealers..Chito was the salesman. What a great guy.

kate

Oct 19, 2015

Hudson Subaru is an excellent dealership. The people are friendly and courteous.My sales associate was Chico Encarnaction - he was excellent.He explained everything, went over things I did not understand,and was helpful in every way possible. He called me afterwards to make sure everything with the car was OK and that I understood all the "bells and whistles." I'm sure he will help me in the future with anything pertaining to my new Subaru Outback.

mk

Oct 17, 2015

I had good experience at Hudson Subaru. Chito worked to get me the best deal that he could. Yes I would go back. Chito is a good person to deal with.

Chris Bibera

Oct 6, 2015

Bought 2 STI from Hudson Subaru first experience was pretty awful since I was being lied to regarding towards the purchased of the car and they redeemed themselves by helping me purchasing my 2016 STI to which I was upside down of $5,500 to which they ate...and got me into the 2016 painlessly...thx to the help of Chito Encarnacion...

rocajf17

Sep 28, 2015

great service , and customer service, met everything I ask for in a used car.. love my Subaru, and will come back for service ... Chito help me get a good used car, with good customer service.

veetee

Sep 27, 2015

If I can avoid buying a car, I would. Prior experiences with other dealers were stressful and nerve wrecking. Not with Hudson Subaru! Mr. Chito Encarnacion was honest, helpful and knowledgeable salesman. He was very pleasant to talk with making the purchase an easier process. It was a wonderful experience.

John McAdams

Sep 24, 2015

I had the great pleasure of purchasing my new Crosstrek from Hudson Subaru. My salesperson Chito, is extremely knowledgeable about the cars he sells. Every question I had had an immediate and accurate response and never once did I feel pressured about the sale. The showroom is spotless and comfortable. I'm confident that when the time comes for my next car, I'll be back.

PeteM

Sep 21, 2015

I took my time and went to a dozen dealers in three states. Chito Encarnacion gave me a good deal on my 2016 Forester and went the extra mile to make sure everything was signed sealed and delivered!

Alex Lao

Sep 11, 2015

Overall a good experience. We went in looking for an Impreza, but wound up buying a Crosstrek after test driving both cars. Chito was very helpful and patient with us throughout the entire process. The one red flag was concerning financing. We discovered when going through the paperwork that we were agreeing to warranties we did not ask for or were even explained to us. After this discovery and speaking to the financing specialist, we were able to secure a much better interest rate and a warranty service that we actually wanted.

Salaverry

Sep 5, 2015

sorry speak spanish.estoy contento con mi forester ,gracias al vendedor y sus jefes que me ayudaron en realizar mi compra,gracias por todo Luis Almanzar ,hasta pronto ............

NM

Aug 29, 2015

Good experience, we live in Rockaway and drove to Jersey City because we wanted a special color. Joey was gentleman, he not only gave us good deal but he made the process smooth and flawless.

navlopez

Aug 25, 2015

I had bought my first car at Hudson Subaru. Chito Encarnacion was very helpful and gave me a good deal. He was very willing to help with especially with my finances. I highly recommend Chito.

Santiago James

Aug 17, 2015

Chito Encarnacion made everything as easy as possible. I'm beyond satisfied with everything-- the car, the deal, and the relationship I now have with Hudson Subaru. If you're looking looking into Subaru, this is the place to go and Chito is the guy to see.

Himmat

Aug 15, 2015

Had a wonderful experience with Chito Encarnacion! Everyone is very polite to talk to! Got the best deal! Do come here before finalizing the deal!

jersey City Kenny

Aug 15, 2015

This was my third car purchase at Hudson Subaru and each one has got easier as I go along. I was looking for a particular type of vehicle and Sale person, Dawn Meeney searched until she found a fit. She kept me informed during the whole process. The management team at Hudson Subaru was fast and organized. I traded in a car this time and even this aspect of the sales process worked out well. I will continue to make my car purchases at this dealership.

Robert Quiery

Aug 15, 2015

My buyer's experience with Hudson Subaru was a complete success. It had been a while since I had purchased a new car and was not looking forward to the process. Salesperson, Dawn Meeney and her managers showed great patience with my indecision and were able to quell any concerns I had. Ms. Meeney always returned my call with questions and even came in on her day off to work around my schedule. The management and finance people worked hard to get me financing that fit my guidelines. Ms. Meeney even followed up after the sale to check on my satisfaction. The sales people at Hudson Subaru show an extreme confidence in their product and pass that on skillfully to the buyer. I will be in the market for another car in the future and this dealership will be my first stop. Ms. Meeney is an asset to this shop and works well coordinating with her management. I would suggest this dealership to others looking for a comfortable car and as easy a buying process.

soccie57

Aug 12, 2015

We just bought a pre-owned 2015 Subaru Forester from Chito Encarnacion. He explained very well all the details we need to know about the car that we like to buy. He also informed us well on which cars will fit our budget and gave us good options to choose from. And most importantly, he really did his best and went the extra mile so that we can get the best possible deal from our purchase. Buying a car from a dealership has never been easier with Chito around. I highly recommend Chito when you go to this dealership, so you can have an excellent experience just like what we had.

Eson

Aug 8, 2015

I visit in Hudson Subaru to look for a used car but Joey Manuel give me a great deal, I don't expect that i can get brand new car because I don't have enough credit and it will be in high cost but he made it possible with a low monthly rate and a great car, with a low down payment. Thank you

adamd61

Aug 7, 2015

Because I knew the car that I wanted, a friend connected me with this dealership. The sales rep I worked with Kene Reeves, negotiated a deal with me while eating dinner in a restaurant! When I showed up to sign the paper work the next day, most of it was already completed. I still had to meet with the finance manager (45 min. wait b/c he was with another customer) but then I signed all the documents and was out the door with my new car! Kene was one of the most professional auto sale reps I have ever met. Well done.*Hint to others, know what you want going into a dealership and do a pre-approval (if financing) on the dealers website a head of time.

Lotus

Jul 28, 2015

Chito was enthusiastic but not pushy. He knows the vehicles very well and gave me all the information I needed. You can tell that he's very dedicated to his job--not just for the sake of making money. Wonderful salesperson!

CristinaA.Weehawken

Jul 22, 2015

Our experience with Hudson Subaru was a positive one. Chito was our car salesman, and he was extremely friendly and knowledgeable. He took his time with us and explained to us the differences that we should consider between some of the models. He did a great job! We are extremely pleased with our purchase.

carmom

Jul 17, 2015

Bought a Subaru Impresa a couple of months ago and was treated very well. The staff is very attentive and helpful. Worked with us to get thebest deal.

kbrenz

Jul 13, 2015

Chito is wonderful. This was my first time buying a car, and he made sure I thoroughly understood the process. He really made the experience painless and helped me select a beautiful car. I plan to recommend him to everyone.

Kbrenz

Jul 12, 2015

Chito Encarnacion is wonderful. This was my first time buying a car, and he made sure I thoroughly understood the process. He really made the experience painless and helped me select a beautiful car. I plan to recommend him to everyone.

prwa23

Jul 10, 2015

Chito was very straightforward and transparent during the entire process. Truly no hassle VIP pricing. I called 3 other dealerships and always got a run around when it came to VIP pricing and inventory. Chito was different. He showed me what was in stock and what was in transit and how to order extra accessories. I never felt pressured at any stage of the deal. He always updated me with status , as soon as he heard anything new. He answered my calls and emails -- which I find rare. So when my vehicle came in, he called me on that same day -- and I signed and picked up the car hours after. If you are a VIP pricing eligible customer and looking for a car, go nowhere else but to Chito.

marissa5

Jun 25, 2015

Just had a wonderful experience with Hudson Subaru on the purchase of my new 2015 Crosstrek. Chito helped me throughout the entire experience and was thorough in his detail/knowledge about the car. He had such a kind and patient demeanor that put me at ease with the purchase of my first car. Wayne, Chito and the team at Hudson Subaru treat you with true professionalism. Thank you Hudson Subaru! Marissa

ceneptunenj

Jun 20, 2015

We leased a new Legacy with Chito. He was great and made the whole process very easy. Very happy with our experience and our new car.

Bill C.

Jun 19, 2015

Met with Luis my sales guy, veteran sales person - showed me the car right away, very straight up. No Gimmicks! Got the car right away, very happy with my investment! Thanks Luis!

Roy

Jun 15, 2015

Shopped around North New Jersey and found similar prices at most dealerships. Finally choose Hudson Subaru and salesman Chito Encarnacion. We knew what we wanted and sales process was handled professionally and with no surprises. Would recommend him to anyone looking to buy a Subaru

Maria Pereira

Jun 11, 2015

If you are interested in buying or leasing a vehicle, I highly recommend you speak to Joey Manuel at Hudson Subaru. Joey is not just an excellent sales person that knows the product he is selling, but he is also a caring individual that listens to all your concerns and recommends the solution that is right for you and your family. I didn't feel pressure to agree on anything. I felt Joey was honest and trustworthy. Thank you Joey! Wish you win the best salesman of the year award!

Ela Mandap

May 30, 2015

If you're in the market for a Subaru , you have to come and see Chito Encarnacion. He made the whole transaction seamless and painful. I'm very happy with my Crosstek.

1stforester

May 30, 2015

Excellent service with friendly and accomodating employees, especially Chito. Chito helped me with my lease. He worked with me so i can stay within my budget. He is very knowledgeable, answered all my questions, showed me car comparisons, and convinced me that Subaru is the best, and that Hudson Subaru is the best.

Spain23

May 14, 2015

I went there to buy an used car the first week of may and for the same car they ask for 2000 saying that was the price it was now online for an used when before going for a test drive we checked on our phone and the price was 12995 and in less than 30 minutes they set the price at 14995 for an used car year 2008. After, I left the dealer I checked the price again and it was back to 12995.

pcgriswoldatyahoo.com

May 13, 2015

My wife and I were treated very well - a comfortable place to wait for a salesperson, friendly, patient demeanor, clear willingness to work with us to find the car we wanted at the price we wanted; thorough review from a checklist of the features of the car with specific warnings about 2 things that we need to be very careful about.

KristinWhite

May 4, 2015

Chito was a fantastic person to help me purchase my first car -- he was patient and really took the time to teach me about the make of the car and all of its functions. He took the time to set my phone up with bluetooth and even called me when I got home to see how the drive home went. I would definitely recommend Hudson Subaru -- and working with Chito in particular!

John

Apr 17, 2015

Worked with Chito. Service was excellent. He answered all my questions, and they were very helpful finding me a car to fit my budget. I would recommend them to anyone.

redwan

Apr 1, 2015

Despite the long wait for my Legacy to be delivered, a smooth and professional transaction was conducted by Chito and Mark. Chito is a man of his words and will not promise you something he can't keep.

fahrfrumlosin

Mar 28, 2015

After visiting 3 prior Subaru dealers, I was very skeptical coming in via internet request to pursue a 2015 STI here (according to their website, they only had 1 in stock). Upon 30 min after putting in an internet inquiry, I got a friendly phone call and voicemail from George Too (I was at work at the time and could not pick-up). The following evening George tried to reach me again and was very pleasant and not pressuring. I told him that I had visited 3 dealers prior and the only thing holding me back was test-drive and price, something the prior 3 dealers couldn't fulfill. We agreed to an appointment with the promise of a test drive and I came in with my wife that Friday. George was very prompt and professional and had me test drive the only 2015 WRX STI they had which at the time was located in the middle of the showroom buried behind 4 other cars! He moved the car out for my wife and I and off we went. After the test-drive I knew I wanted the car and I made him an offer and within 10-15 minutes we had a deal and I had placed my order. He advised me it would take 6-8 weeks for my order and even updated me after only 1 week that he had not forgotten about us. Through the course of the wait he updated me continually via e-mail or phone call and always returned my calls/questions promptly.When my car arrived, he had my car ready for delivery with my strict requirements of hand-wash only, no dealer add-ons, no front license plate bracket drilling all within 1 hour of coming off the truck! I also dealt with his manager Jose and finance director Mark. It was a cash deal and the process could not have been smoother, again I was surprised even in the finance office that I was never put under any pressure to buy anything above and beyond of the car. There are 3 other Subarus in my family and we will bring our business to Hudson Subaru and George Too/Jose/Mark when the time comes!

Christopher Cid

Mar 23, 2015

This is the second vehicle I have purchased from Hudson Subaru & I am happy with both purchases.

iamcid

Mar 22, 2015

I have recently purchased a 2015 Subaru XV Crosstrek from Hudson Subaru & couldn't be happier! This is the second Subaru I have purchased from them with the help of Chito!

devils11882

Mar 9, 2015

Great place to buy a car. Fast and easy. And George was very helpful in the whole process. Refreshing not to be pushed into a car you are not interested in like at other places I was at before here.

Suzuki646

Feb 26, 2015

I went to Hudson Subaru on 02/14 yes Valentine's Day. It was a cold and snowy day. I really wasn't in the mood to be outdoors at all. But when I got there I was treated great. Hudson Subaru really knows customer service! I've worked in hospitality for the last 21 years so I know what it takes to make people happy. "George Too" was the one who handled my purchase! I was as happy with the service as I was with my 2015 Subaru Legacy! I can already tell my next car will be another Subaru & George will be the person who sells me my next car. Thanks George!!!Satisfied Customer,Anthony Perez

Paige

Feb 8, 2015

This dealership has a great friendly staff who are willing to help you and demonstrate everything you need to know. Chito and Al were very nice. So happy I purchased from them!

njvlopez

Jan 5, 2015

Went to Hudson Subaru and met with Chito Encarnacion after hearing numerous recommendations. He was very kind and professional, and he worked hard to find the best deal for me as a first-time buyer. He was also very patient with some of the complications I was having that day, which was very refreshing. He explained every option possible in a very clear and concise manner, and in the end, we settled on a great deal, and I went home with my new Forester! I highly recommend Chito if you're looking for a great deal on a great car!

Raj K

Jan 1, 2015

Out expereince of buying a new Subaru at Hudson Subaru was simply super. For this all kudos to Chito Encarnacion, who was excellent and is a wonderful human being also. Chito was truly exceptional in guding us and helping us get a real good deal as also the service was excellent. He is fantastic. In addition the team at Hudson Subaru was very nice and Mark too was very helpful in our transaction. All in all a really posiitive and good-feeling buy thanks to Chito.

Neal

Jan 1, 2015

I was looking for a Forester and I was referred to Chito at Hudson Subaru after I had spoken with some other dealers. Many of them had started to give me the runaround, but Chito was very professional to deal with. I told him what I was looking for, he game me some options and advice and we were able to come to a great lease deal. He was even able to work with the leasing company to avoid a problem. The paperwork and delivery was also very easy - no games or tricks. I brought the car home yesterday and have really enjoyed the driving it.

Raj K

Jan 1, 2015

We found ourselves looking for a new car ahead of our plans, as well you know life 'happens'. Being suddenly without a car it was with concern that we set out to get a new Subaru. We consider ourselves lucky to have Hudson Subaru in the city and there it was that Chito made it all work out so well for us to get a new Forester. He is truly superb and is also a wonderful being. He helped in every way and step and made us feel real comfotable in the whole buying experience. Chito is really the best. In addition, yes, the team was also supportive and we had a positive experienc with Mark helping out also immensely.

Pau and Con

Dec 31, 2014

I had such a great experience today leasing my new Subaru. All of this was possible because of the work Chito put into finding me a great deal. I highly recommend this dealership and Chito! Thank you Hudson Subaru! And thank you Chito!!

paustricker

Dec 30, 2014

I had such a great experience today leasing my new Subaru. All of this was possible because of the work Chito put into finding me a great deal. I highly recommend this dealership and Chito! Thank you Hudson Subaru! And thank you Chito!!

StorminMike

Dec 23, 2014

I found myself suddenly in the market for a new vehicle after my previous car was totaled. Never the best of circumstances to go out looking for a car. Chito was beyond awesome and spent a significant amount of time with me comparing the various choices available and how they stacked up against each other. I'd originally learned to drive on a Subaru and my family has owned many over the years... he obviously has a great deal of experience with these cars over the years and was able to discuss how they compared to the ones I'd driven in the past. I ended up picking a car off the lot and in spite of being incredibly busy that afternoon the staff at Hudson were able to get everything lined up so I could drive home with a new car that night.In short, just an awesome experience all around and I would absolutely recommend them to anyone looking for a car.

Emma osea

Dec 22, 2014

Your agent was a seasoned and knowledgeable sales person.the whole sales process was comprehensive. I will recommend the dealership and chito encarnacion in particular.

kristinwhitenyc

Dec 17, 2014

Had a great experience at Hudson Subaru... First time buying a car in over 20 years, but the staff made me feel very comfortable with everything. Chito was our salesperson and he explained everything to us in a very understanding manner. Made sure we were comfortable with our decision. In addition, Chito has a great personality and does not try to trick you into anything. Would recommend this dealership (and Chito) to anyone.

dannyfsoares

Dec 1, 2014

I thought real customer was non-existent at these highway dealers but Chito erased all that and renewed my faith again. I highly recommend talking to him if you're considering a Subaru. Bought this Forrester as a surprise for the family and they made it happen in a couple of hours, just in time for dinner!Thanks Chito, thanks Hudson!-Danny S.

BFennelly

Nov 24, 2014

While buying a car can be a nerve wracking and frustrating experience, working with Chito Encarnacion is wonderful. He makes you feel welcome the moment you walk in the showroom. He took the time to listen to what we wanted and without being pushy. He took us out on several test drives and his knowledge of the specs on each vehicle was superb. Even after a long night, Chito worked to get us the best deal possible. It seems like it is about more than the sale with Chito, it's about building a relationship. We couldn't be happier with our new car and our experience. We live over 40 miles away and pass several Subaru dealerships along the way, but we wouldn't think of going anywhere else.

SteveO

Nov 20, 2014

Went in to check out the Subaru Sti 2015. Met Chito Encarnacion and had the best experience ever. He was very friendly and made the process very fast and easy. Decided to get the car, which was the best choice.

joedaggz

Nov 20, 2014

I visited a number of Subaru Dealerships around the state looking for a 2014 Subaru Impreza Sedan. In most locations, they were already sold out. The next dealership we visited was Hudson Subaru, where Chito approached us in the Showroom asking us what kind of car I was looking for. I told him a 2014 Subaru Impreza Sedan. He told me that one was being delivered within a week and he offered to reserve the car for me if I was interested.I came back one week later and the car was there waiting for me. Chito kept his promise to reserve the car for me if I was interested. We took it for a test drive, negotiated a fair price, and I took it home that same evening.A huge thank you to Chito and Hudson Subaru for their hospitality during my visit. I will definitely recommend this dealership to friends and family.

onlyanupam

Nov 11, 2014

Most of Subaru Dealers treat you as if they are doing you a favor by selling the car to you..This sales person was knowledgable and very friendly to work with..

tdr12

Nov 10, 2014

I had problems trying to get my 2015 Subaru legacy but after a few phone calls to Chito and other Subaru reps, they were able to get my car and give it priority status..Thank you Chito and Subaru staff

Hawks40e

Oct 29, 2014

Chito Encarnacion and Wayne Shea were outstanding. Easy to deal with and very attentive. The car buying experience was painless while getting the best deal of the 5 Subaru dealerships I visited.

Kwarden109

Oct 14, 2014

We just bought a used car from this dealer and worked with Chito. He was so incredible. I found the car I wanted online and called him. He dealt with me and since we lived four hours away, we completed a lot of preliminary information over the phone. He even held the car for us for three days just on our word that we would come get it - this was awesome since we knew this car would go fast since it was such a great deal. He kept in touch the whole time and was not pushy at all. We had our month old daughter with us and he was so patient and personable with us. Just a pleasure to work with. We will definitely buy from this dealer - and Chito - again :)

whyconform

Oct 2, 2014

When it comes to the 2015 WRX / WRX STI, they are hard to come by. Being a young male, I'm sure many visit dealers to look at them, but just for that....and Dealer's never take young males seriously. I had this happen to me at 2 Subaru dealers. One wouldn't even talk to me, when I was potentially willing to order one! Hearing there was a WRX in stock, I headed over to Hudson Subaru where I met Chito and he was kind enough to chat with me, and give me attention. Though the car wasn't the trim I wanted, he was willing to discuss ordering, but had a dirty secret: he had my trim on order for the showroom! Once he said that, it was time to talk figures, and finally settled. Although he seemed very busy, as Subaru dealers have been, he was fairly good at email communications, and provided me a VON, VIN, etc when he received it. Even though he knew I knew my stuff, as an enthusiast, he still went through the standard procedure of showing me all the papers and functions of the vehicle. I recommend paying him a visit if you are interested in a Subaru.

zurheide

Sep 30, 2014

My first purchase four years ago brought me back. It was the most pleasant car buying experience ever. And thanks to Chito Encarnacion, my second one (concluded today) was equally terrific! The process was simple and pressure free, and the follow-up was extraordinary. Thanks also to Christina DiFeo who orchestrated the transaction from behind-the-scene...

PaoloBac

Sep 20, 2014

I was referred here by my cousin, i am a fisrt time car buyer. Smooth transaction! No problems encountered. He explained all things about vehicle and helped to get best insurance coverage. Highly recommended!

Sudhi

Sep 7, 2014

I looked an used 2011 forester online and sent them an enquiry. They responded promptly with follow up call. I was scheduled to go there at 2PM and when I reached there the person I was interacting was not available and I was handed to someone else. He showed me the car and the car was in an OK condition (it was not even cleaned properly). When we sat down to talk about the price, he showed the online price and added $1250 as I was not a customer of this dealership. Even though the price quote I got online did not include this, the salesperson said he has to add this as I am a new customer. When we started to discuss about this additional money, he went back and forth couple of times with his manager and came back with no change and started explaining what's the car worth and why I need to pay $1250 extra. After 15 mins he was able to take out the $1250 and expected me to buy the car at the price he quoted. At that point the manager get involved in the conversation and not even ready to reduce the price buy a penny. His rationale was he already reduced the price by $1250:).Then he wanted me to show on other websites, where I can show him the price lesser than theirs. When I showed them some examples, he was just trying to find faults with every other car online.I got so pissed of at their gimmicks and trying to make me a fool. When I told him what price I was ready to buy the car right then and there, he said thank you and walked out.No customer service, no friendly gestures. Extremely rude. If I can give a 0 star or anything negative ratings, I would have happily done it.Please stay away from this dealership. Even if you pay few extra bucks at other dealership, go somewhere else so that you will get a decent customer service. Worst sales experience I have had in my entire life.

Mary48

Sep 5, 2014

We went to Hudson Subaru to buy a Hyundai mr: Joey Manuel was very friendly, show us many cars , explained everything about those cars and was a great help to us. We decided for a 2013 Hyundai , and we are very happy with this purchase. The all experience was good, and we will recommend this dealer....Thanks Hudson Subaru

gorjuzk8

Aug 28, 2014

We just got a 2015 Subaru Forester today and we are very glad we came to this dealership.Their showroom was packed with new cars and you can see the information you need on display.We were lured to this dealership because of their Lifetime Warranty offer on the engine.Aside from their Lifetime Powertrain Warranty, we were greeted by excellent customer service.We didn't have an appointment but Mr. Chito Encarnacion was very accommodating, and helped us get the deal most convenient to us. He was very patient with us. We would gladly recommend him and this dealership to our family and friends. Overall it was a great experience.

GiacomelliRita

Aug 26, 2014

Chito Encarnacion is always a pleasure to work with -- he has handled 4 out of the 5 leases I've had with your dealership! He is friendly and thorough and he explains everything in detail. He is accommodating and he makes the leasing experience go smoothly.

bengaling

Aug 24, 2014

The First was 10 years ago, nothing happened, the second one was on 2012 I purchased/lease an Outback, and a few days ago I lease a 2015 Legacy. The drill took a little longer than I expected.

Mariaan

Aug 20, 2014

I went to hudson subaru a week ago. The only thing i would day is that Chito Encarnacion welcome me and my family as if he already knew else and he made us feel comfortable. The sevice and attention was more than amazing . Chito knows what he is doing , he is the best sales rep. I met in my journal of looking cars. I ended uo getting the forester and im in love with my new car all thanks to this man that made it possible. Thanks for your great service Chito.

Marina4ka

Aug 16, 2014

Returned here for the second time and got the best deal! Chito is great to work with, is honest and always finds us the best deal. We will return again!

mildredantenor

Aug 13, 2014

I walked into the Hudson Subaru dealership on Saturday August 2nd and Chito Encarnacion met me and my friend at the door. "You look familiar," he said. I was surprised he didn't forget my face. Apparently, I had purchased a car from Chito almost 10 years ago and came back to buy another car and he remembered me--that was a plus! After doing some research on Subaru's, I had an idea of what I wanted but I was open to looking at other cars. He patiently walked through the dealership with me and after 2 test drives of two different Subaru models, I made my choice and we started the paperwork process. Buying a car is not the easiest thing in the world to do. But it helps when you have a salesperson who is accommodating, knowledgeable and friendly and may I also add has a sense of humor. Chito made my car-buying experience very manageable. I will definitely buy from him and the Subaru dealership again.

faby90027

Aug 10, 2014

I called ahead of time and asked for a car that was advertised on their car at MSRP and was told that the car was available and given the price stated as MSRP so I went and visited the dealer which was a two hour drive. Once on arrival I met with the salesman and after seeing the car and sitting down to discuss the price the salesman came up with a price of 4k over MSRP without including fees and taxes and 7 k over MSRP after taxes and fees. I was already dissapointed with the dishonesty of this dealership for making me loose my time. The salesman brought the manager and tried to hold us while we were ready to leave offering us what he said was a MASSIVE DISCOUNT but still ended up being almost 3k over MSRP. Overall a very unpleasant experience. I have just placed my order in for another car at MILLER SUBARU and couldn't be happier with their service.

Bach1122

Jul 24, 2014

Don't buy a car here! Worst customer service EVER! First I was baited and switched on the price of the car in that I was told that the price I'd seen advertised was a "loyalty discount" for people who had purchased from Hudson Subaru in the past. Although there was a disclaimer about the loyalty discount on an Internet listing the salesman showed me, on the site I used, there was no disclaimer. I figured that it was still an okay price even if it wasn't a GREAT price, and I really needed the car, so I bought it anyway. I drove it for eight days, after which the battery died. I called to complain and was told to take the car to a local mechanic and find out whether the battery needed replacement or whether it simply needed a good charge. When it turned out that the battery needed to be replaced, I was told to pay for the replacement battery and fax the receipt to the salesman I'd worked with, and I would be reimbursed. I paid approximately $245 for the replacement battery and sent the receipts as instructed. I did not get a reply in email or a return phone call despite many attempts. After several weeks of that, I spoke to customer service and explained the situation. Customer service apologised profusely, and told me to forward the receipts to them and it would be taken care of. So I did, and once again, I was ignored, unable to get a reply by phone or email. Finally, I gave up and took the further loss, which I'm sure is what Hudson Subaru was counting on. Between the bait-and-switch, and the bad faith with which I was dealt after the sale, I find it extremely hard to believe that anyone ever takes this place up on their "loyalty discount." I've never felt so disrespected by anyone I gave so much of my money to. STAY AWAY!

tkutarnia

Jul 10, 2014

I bought a Subaru after driving a Toyota for 12 years. The experience of trading in a used vehicle and purchasing a new one was very easy thanks to Chito. I would most definitely recommend Hudson Subary to all my friends and family.

alppatel

Jun 14, 2014

Had setup an appointment to see a vehicle. I was visiting them from different town and like 30 miles away and its during the peak hour of NYC traffic. Called them before starting - didnt get any response and the manager who setup the appointment was off that day. Was first surprise. I went there as they said someone else will show the vehicle. I setup the appointment for a test-drive for a used vehicle originally. Took us 15 mins to find a person who can help us. He filled in all our information and went to find the vehicle keeping us waiting for 63 minutes. Finally, he appeared and took us to the vehicle - it was sitting in a corner behind atleast 30 vehicles so there was no scope to move the vehicle even a meter. We respectfully said "thanks for your time" and returned.

Coverstory

Jun 9, 2014

Chito Encarnacion is very friendly and very professional. The overall experience is very pleasant and trustworthy. I bought my first car in Hudson Subaru and I went back again for my second car. I strongly recommend buy cars from Hudson Subaru and look for Chito.

danryd

Jun 5, 2014

I bought my Subaru Forester LTD from Hudson Subaru Auto Group on May 28th, 2014. My salesperson was Chito Encarnacion who was very friendly and very convincing sales product specialist. The place has a good inventory of Subaru cars and I want to recommend this place for your Subaru purchase.Donna R

RJ101

Jun 5, 2014

I received a great deal on a 2015 STI. Excellent customer service. Ask for Chito for the best deal. I highly recommend the dealership if you're in the market for a Subaru.

bentrank

May 31, 2014

Chito was very professional and got me everything that I asked for. He made sure to follow up after the paper work was completed to ensure that I was fully satisfied.

Gabriel byer

May 29, 2014

Johan was was as helpful as I could of asked for. He got me in and out of there with the minimum down and affordable monthly payments. He handled all the paperwork and even delt with the insurance company for me. Drove off the lot a couple days ago and I love my new car. Thank you Johan!!!

ada2430

May 21, 2014

We went just to check out the Subaru cars, and everything went so well. The experience and process was smooth. I would HIGHLY recommend this dealership. The salesman, Chito, is an excellent asset to the dealership. He explained all the details and gave us options all through the process, very informative. Thank you I am very happy with my Jazmine Green Forester!!!

joan98crawford

May 10, 2014

Hudson Subaru is conveniently located near my home. I was impressed by my first visit, and met Chito Encarnacion one busy Saturday. I returned for a test drive several weeks later, and selected an Impreza. I'm very satisfied, and Chito helped make the experience a good one for me.

ds10282

May 7, 2014

Perfect car, great price and best of all no pressure to purchase!!Professional staff and managerGood select of carsFair price with trade in

jhanica

Apr 29, 2014

very patient staff, excellent service. my friends keep asking me where i got my new car.. and without any hesitation, i tell them that i got it from hudson subaru! they listen to all your needs without being too pushy at all. thanks mr. joey manuel & mr. al montes!:) God bless ^^

Taniasdonde

Apr 29, 2014

Joey Manuel very nice salesperson !Just got a 2015 Forester. Answered all questions.We worked out a good price! Did a great job preping the car.very good group of people to deal with!!

lilfunsized

Apr 27, 2014

Very comfortable buying experience. Not pushy in the least. Extremely friendly! I would absolutely recommend them to anyone of my family or friends. We love our new car!

Claudejunior35

Mar 14, 2014

I have to say my time at hudson Subaru was spectacular. The customer service was really great and Mr John Rodriguez did a really great job in helping me purchasing my new Hyundai sonata. Keep up the good job Mr John. As for the future I would definitely go back there to purchase and other car and I would also recommend a friend of mine to go to that dealership.

JLReyes5

Mar 13, 2014

No problems with customer service. Chito was exceptional., friendly. However, the reason why my overall experience was low was the remote start that they installed was NOT GENUINE SUBARU REMOTE START.If ever you read this, DO NOT BUY THE REMOTE START and the 3 YEAR PROTECTION (interior/exterior) that the dealership offers.. DO NOT BUY other accessories as they are available in ebay for cheaper price.

glacy

Feb 26, 2014

My experience at Hudson Subaru was great! Dawn is a pro and so is the customer service. I was able to purchase the car I wanted for the price I wanted and the experience was easy and painless.

dcuadra5102

Feb 24, 2014

Thanks to Dawn Meeney I was able to make my first purchase with confidents. She took the time out to show me all Subaru has to offer. I was very impress with her knowledge, honesty, and patience. Dawn listened to everything I wanted in my new and I must say Im beyond happy with my new 2014 Subaru Crosstrek. I love my car and all its features, but most important I feel 100% safe in my new car. Dawn Meeney is a sales consultant I give two thumbs up to and I most certainly would recommend anyone to see her. I also would like to thank the rest of the Subaru team everyone was very polite, open their arms and welcome me into the Subaru family lol. Thank guys I would never drive a Honda again Subaru all the way!!! Keep up the Great work.

andoh6

Feb 23, 2014

My wife and I went there without any appointment and were triaged to Chito. Since he was taking care of other customers, it took time to come to our turn. However, he constantly contacted us while we were waiting, and it showed that he was always taking care of us. Chito was excellent through the beginning to the end. Although we did not think that we were going to make a deal on that day when we left our home, we purchased Subaru Outback 2.5 Premium at the end of the day with a great level of satisfaction. The only hesitation that I had for making this deal came from the sadness to release our old friend (Subaru), who drove above 145,000 miles with us for more than 10 years. Before we left the shop, Chito kindly took our pictures with the old friend. It was almost 9:30 pm. Thanks Chito for helping us to make our new friend.

janaaron

Feb 15, 2014

The salesman was so friendly and made sure he answers all my questions the best he can. He gave me some options on how to close the deal even if my co buyer is not around. Overall its a good experience.

davejackson3

Feb 3, 2014

I gave Johan a high rating because he was very attentive, fully explained all of the details regarding the car and the lease terms, and fought on my behalf to get me a fair price. He also followed up with me several times to give me updates on the status of my new plates and to see how the car was treating us, which is always a nice touch. Thank you Johan!

entorres

Feb 2, 2014

The first moment I came into the dealership I was formally greeted by many friendly employees willing to help. I was just browsing the available and possible choices at the time, I was always being helped and had all my questions answered. When I finally decided to even consider a purchase, Chito was able to help. He help me narrow down my selection of car that suit my needs and my personality as well. Not only did he help with my selection he also was able to come to a proper deal that suited my price range. As the next few visits allowed me to prepare for the upcoming purchase, Chito made sure all the paperwork and other documents were in order and set for a smooth transition as possible. It was one of the most enjoyable and smoothest visits I've ever had to any dealership in my life. If I were to ever change my car or help another family member or friend choose a Subaru, I would definitely recommend this dealership without hesitation.

gyu112233

Feb 2, 2014

This was my first car purchase and it felt great. My friend recommended me to come check out Hudson Subaru for cars. I've shopped around New York City for decent deals, but dealers either failed to agree with me on a price or did not have the color I wanted. When I walked into Hudson Subaru, Chito with a friendly and professional manner approached me and my parents. He asked me what I was looking for, what my budget was, and whether I wanted to test drive the car or not. Chito took his time explaining all the features of the car and made sure I was very comfortable. Also, while we were trying to work out the deal, I wanted to check out the car a second time, but the car wasn't there. Chito went and fought for me to get the car back on the lot so I could check the car out again. In the end, I did end up paying a little more than I expected, but I think Chito gave me a great deal. He's an honest and friendly man to deal with. Speak directly with Chito if you are checking out Hudson Subaru. Thanks again for your assistance in purchasing my first car!

noxnyc23

Jan 29, 2014

This is my second Subaru purchase. first a 2011 wrx then two years later step it up to2014 wrx sti .. all my purchase was handled by chito encarnacion .. let me tell you this guy is the best car sales man outhere .. very informative and when you think your at the dealers mercy your wrong .. chito will work with you and management with whatever you can handle and work out a deal that will make sence and not leave you in a bad position.. I love subarus and I love it even more when you have people that cares about you getting the car you want without signing your life away... in my experience I found Subaru staff and even the service center pretty awesome compare to other dealership outhere... thanks again and pleasure doing business with chito and Hudson Subaru...

TONYFRESCO

Jan 15, 2014

WANTED TO SELL MY MUSTANG & HUDSON SUBARU CONTACTED ME RIGHT AWAY . I DEALT WITH HABBY YOUNAN , THE MAN IS GREAT AT WHAT HE DOES .... THEY WERE AGGRESSIVE IN BUYING THE CAR AND BY THAT I MEAN THEIR NUMBER WAS RIGHT IN LINE WITH WHAT I WANTED NO BSING. HABBY BEAT 4 OTHER DEALERS IN A 25 MILES RADIUS THAT WASTED MY TIME AND THEY ALSO TRIED TO SELL ME A CAR TOTAL ANNOYING B.S.. I DIDN'T HAVE THAT PROBLEM AT ALL WITH HABBY. HE DIDN'T EVEN ATTEMPT TO PUSH A CAR ON ME BUT IF I NEEDED ANYTHING HE WOULD SEE TO IT. SMOOTH PROCESS SOLD IN 48 HRS WITH HABBY WHICH WAS DUE TO MY RUNNING AROUND AT OTHER DEALERS. SO IF YOU WANT THINGS DONE RIGHT GO TO HUDSON SUBARU AND SEE HABBY YOUNAN ......P.S. THE REST OF THE STAFF IS GREAT TOO .

vlempfert

Dec 24, 2013

I worked exclusively with Chito. He presented himself as friendly yet also professional. He answered my many questions with great knowledge. He stayed with me until an agreement was reached. He also let me know I could call him whenever I had a question or problem with my new Subaru. He also followed up the day after I picked up my car to ask how it was going with my new auto.

autismland

Dec 23, 2013

Chito took the time to help us purchase a new Subaru Forester and have it shipped across the country to our new residence. He was friendly, helpful and accommodating.Thank you!

BarRo

Dec 18, 2013

Chito went out of his way (even driving us off site to a warehouse of more cars late at night in the cold) to find us a car that met our our needs and was within our price range. He then carefully went over all the features of the car and even programmed my BlueTooth. I was impressed, and I love my car!

reiofsunshine

Dec 16, 2013

The process of buying a car can be long and arduous . But Chito went out of his way to make us feel comfortable and at ease during the entire time. He provided coffee, water, and food which was very much appreciated during the long process. Chito was very accomodating on trying to find the right vehicle for me. He understood my specific prefences and budget right off the bat. Even though the car I choose had extra additions, he said from the beginning he'll work it out, and he did! We made an excellent deal, and I am extremely happy with my purchase. He has a vast knowledge of Subarus (with over 28 years of experience), and is highly recommended when purchasing your car. We plan on coming back to him when we purchase another Subaru for my husband.Thank you Chito for providing an excellent first buying experience!

kamwai51

Dec 14, 2013

Great experience. Friendly service. Gave us what we asked for and more. Hassle free and easy to work with. Would recommend to friends! Thanks so much!

smcveety

Nov 30, 2013

Luchia handled the initial on phone negotions and it was because of her customer servicing and due diligence my husband and I even considered Hudson Auto Group as a contender in the sale of a 2014 BRZ Limited. Because of her, we made our way to your dealership and purchased one. Kudos to her and as well as Johan Rivas for making the experience extremely easy and fun! We had read some not so positive reviews of Hudson and were a bit reluctant. We were a bit concerned that the deal we had been promised by Luchia was not to be and we would be pressured into something different. That was certainly not the case. Luchia made it a point to come over an meet us personally when we arrived and ensure we were well cared for. I am one to "do my homework" and although I appreciate that I put all the folks through their paces when making a car purchase, I feel that both Luchia and Johan did an excellent job in making both my husband and I feel like we were welcome and by no means rushed in the process. Johan spent quite a bit of time ensuring that we had the appropriate exposure to the managers to even better the deal while also spending a lot of time to ensure the delivery process was thoroughly handled and complete. Both Luchia and Johan exhibited extreme professionalism, yet personalization to the dealership and would highly recommend using both as part of a first internet/call sale and then Johan to do the execution!

KBrat93

Nov 20, 2013

I was looking for a 2013 Subaru Impreza with a standard transmission and a moonroof and found one in the online inventory at Hudson Subaru. I clicked for an e-price and was very happy with the price offered. Christina took me through the initial steps then turned me over to Chito. Both of them were very professional and friendly. I felt that they gave me straight answers to all my questions. I was a little nervous about going to an out of state dealership sight unseen, but Chito made sure my experience at the dealership was smooth. He had the car I was interested all ready to go and had me check it out to ensure it was what I wanted. It was exactly what I wanted, but I am sure that if it wasn't Chito would have worked with me to get the right vehicle. I liked that both Christina and Chito respected my desire to deal via email and did not barage me with phone calls like some other dealers have done in the past. Also, Chito was very thorough going through my new car's features. Since I am a previous Subaru owner, it was very helpful that Chito pointed out what was the same, what had changed, where things had moved, etc. He also synched my phone with the new blue tooth (which I didn't have on my previous Subaru) which was a big help. Chito has also followed up with me about the vehicle to ensure I am happy with it (which I am!).As I have been telling everyone, if you are the market for a new Subaru try Hudson Subaru. I felt like I was offered a fair price that I did not need to haggle with, that the process was easy and smooth and could mostly be done via e-mail, and that I was not pressured to purchase add-ons, etc that I did not want. It was definitely worth the drive in from PA.

Lilygrl55

Nov 15, 2013

I originally wrote a glowing review of this dealership because our shopping/buying experience was a great one. However, 3 weeks after we took our new car home I am very upset to have to take my comments and rating back. I am now unable to drive our new 2014 forester and have to hide it off the street because our temporary registration has expired and we have not recieved the updated one. We began calling the dealership over a week ago to remind them that the expiration date was approaching and we were told each day it would be to us the very next day. Our temporary registration has now expired and the car must be off the street. Since we began calling last week, the only response we have been offered by Dawn (our sales consultant) to my worries reguarding our car not having valid plates was to hide the car in a parking garage so it doesn't get ticketed or impounded.We went to the DMV ourselves today hoping we could just pick up our registration or even a temporary one right there. After running our info we were informed that no paperwork matching our cars VIN# or plates has even been sent to them as of yet. We have been in touch with Giorgio Scarpitta (a manager at the dealership) several times today who has not offered us any explanation as to why we do not have the updated registration but promising to have it to us via email by 3pm today. As of 7pm and a few messages left on his voicemail we haven't heard back from him or received anything. The DMV also has informed us that printing out this unofficial paperwork and attempting to drive the car would be illegal. I am very pregnant and my husband and I do not need this stress. We've spent this entire day and the past week on the phone with the dealership and still have no registration or even an explanation as to why it was never sent to the DMV in the first place. We would like to have our registration which we already paid the dealership to process so that we can drive the new car we bought almost a month ago.

jhunter7e

Nov 9, 2013

I had major work done on my existing Subaru at this dealer and it went well. The dealership is fairly close to where I live, so I called them when I wanted to buy a new car. I knew exactly what I wanted. They gave me a price over the phone. I went in after work at about 7:30pm and left with my new car at about 10pm. Chito, the sales person, was excellent in all regards. Everything went smoothly, no surprises.

robertlodge

Nov 6, 2013

On 6/8/2013 I purchased a Certified Pre-Owned 2011 Subaru Impreza WRX STI from your dealership located at 943 Comminpaw Avenue in Jersey City, New Jersey Hudson Subaru. I received excellent service from the Sales staff - Pedro Lantigua in particular - but my general experience has been tarnished by the lack of after-sale support. Being that the vehicle was bought Certified Pre-Owned , I did not expect to have many issues in the months immediately following purchase. Unfortunately, many issues have arisen. At the time of the sale I noticed that the tire pressure sensor warning light was illuminated (on the dashboard). After a visual inspection of the 4 tires, I realized that all 4 tires were worn. Simon Sedrak, a Manager at the dealership at the time, agreed to give me 2 new tires, padded in the cost, as part of the terms of the sale. I accepted, under the assumption that the other 2 tires were safe enough to last a couple more months. This assumption proved to be incorrect, as a couple weeks later the tire pressure sensor warning light came on again. When I went to get it checked out I was informed that 1 tire had plugs in it - which had now started to leak and that the Rim on was bent. Also because the wear is uneven, a noise is being heard while driving. This means that I was sold a vehicle, with plugged/unsafe tires and a bent Rim. I would like the 2 tires to be replaced. The second issue was with the cars battery it went completely dead in July 2013 (a couple weeks after the cars purchase). When I went to pick up the license plates for the car (approx. 5 weeks after the purchase), I informed a member of the service staff that the battery had died and that I had replaced it. He told me that there was nothing he could do about that and that I could not take advantage of the warranty since I had already changed the battery myself.The third issue was a damaged Front Control Arm. I had noticed a squeaking noise on braking, and general front-end instability. I brought this up numerous times to Hudson Subaru, but again I was either ignored or dismissed. During my visit to Town Motors Subaru in Englewood, NJ, it was discovered that the front control arms are damaged, thus causing the problem. The service staff there completed the repairs.The fourth issue was a knocking noise being heard seemingly from the front-end of the vehicle. I visited Hudson Subaru every Saturday for 5 weeks consecutively after I purchased the vehicle, trying to get someone to check the issue out. I was eventually told that this was just a natural sound that the car makes, and the issue was brushed off. The noise continued, and was finally resolved on 11/5/2013 during a visit to another dealership - Town Motors Subaru located on the corner of S Dean Street & Garrett Pl, Englewood, New Jersey. The Englewood service staff alerted me that a Strut Mount bolt and a front right axel bolt had been loose, causing the noise. The fifth issue is with the depleted brake pads. This was another issue discovered at Town Motors Subaru in Englewood. The service staff alerted me that the brake pads were (and still are as I have not had them changed) depleted and in need of replacing. Being that less than 5,000 miles have been driven since the purchase, I dont believe that I should have to replace the pads so soon. As previously mentioned, I attempted to resolve these issues with Hudson Subaru on many occasions, but was constantly given either the round around, or misdiagnoses on what was wrong with the car. Being that the car was bought with the Certified Pre-Owned guarantee from Hudson Subaru, I thought I had purchased a worry-free vehicle. I was under the impression that the vehicle had been thoroughly inspected by Hudson Subaru, and was safe and in great condition. I also thought that in the event that I did have problems or concerns, Hudson Subaru would be there to assist me. This has caused me a great deal of inconvenience, and has caused me to incur a lot of additional cost (I have all of my receipts). I have also spent a lot of time going back and forth to the dealerships in Jersey City, and Englewood. I am still waiting on Hudson Subaru to make this right...

tbrann83

Nov 4, 2013

The vehicle was advertised at a lower price than the dealer ended up selling me the car for, this is not my main reason for issuing a complaint. After the salesman told me to leave his dealership because I wanted to pay the advertised price I returned to buy the car at the higher price, this is not the reason for complaint. After informing the sales manager that the car has a screw in the tire he took off $12 only for me to discover when I got home another tire had a screw in it as well, this also is not the reason for complaint. The reason I am contacting you is because I took delivery of the car on 10/9/2013 and was provided a 20-day temp plate and was told I will receive a call when my NY State plates arrive. It is now 11/4/2013 and I still do not have my registration or plates. I contacted the dealer every few days to ask if my plates came and they never did. I talked to George the sales manager on Monday Oct. 28th (after expiration), he said he'll look into it, I never got a call back. I talked to a salesman on Tuesday Oct. 29th who said he'll look into it and never called back. I spoke with George again on Wednesday Oct. 30th and informed him that police had pulled me over but after explaining my story the officer let me go with a warning. He called me back and gave me 3 options, 1- Drive my car illegally back to NJ from Queens, NY and pick up a loaner car from him, 2- Rent a car at my own expense and he'll try to get me reimbursed, 3- Return the car I purchased and he'll give me back my down-payment. I returned his call and told him he has 2 options, 1- Bring me a loaner car to my home, 2- Arrange for me to pick-up a rental car locally at his expense. He called me back 5 hours later and said he will call me the next day (Thursday Oct. 31st) to have a loaner car brought to me. He never called me about bringing the loaner and I haven't heard from him since. Meanwhile, I'm sitting here with a car that I can no longer legally operate.

Scott9187

Oct 30, 2013

My sales person was very good, he was able to answer most of my questions without any hesitation. And got everything processed very quickly. The dealership however is a different story. They had a very minimal selection of what I was looking for(0). And I had to settle for a model and color that I didn't really want, but I had to get something going that night so I was stuck. Also the service dept. left me and my 2 young kids walking around for 3 hrs in the cold when the car was finished up pretty quick, but never called like the said they would. Like I said the sales person was great but the dealership was very sub-par. Defiantly not going back their.

pattyfuz

Oct 25, 2013

johan and hudson subaru was great from start to finish...i leased a subaru forester and i would highly recommend him and hudson subaru for your next car!

kramg

Oct 21, 2013

Friendly and knowledgeable staff. Chito was a pleasure to deal with. They had the car we wanted in stock and we negotiated a fair deal with our 2010 Nissan Murano.

babisnider

Oct 17, 2013

Simon was very helpful and friendly. He made me feel comfortable about the purchase, and set everything up quickly and efficiently. Love that dealership - have gone back for oil changes, and were treated well by everyone there.

Nyjsm

Oct 17, 2013

Traded-in my car. Got fair value and Habby was honest, professional, and unbelievably kind. He was reasonable and thoroughly explained the process. He was very reliable and followed up with me every day throughout the process of the transaction. It is hard to find someone at a car dealership as honest and knowledgeable as Habby was in our dealings. Highly recommended!!

hidehikotakiguchi

Oct 7, 2013

I purchased Subaru Forester thru Chito. He is honest and professional. His response is quick and appropriate. I'm now driving Forester with 100% satisfaction. I'm thinking already next car will be Subaru again.

jlq4

Oct 7, 2013

Chito was very helpful in assisting me in the purchase of my first car. He listened to my requirements and limitations and I walked away with something better than what i originally expected.

pistolpuck

Oct 7, 2013

Worked with me and gave me a great price so I could walk away with my beautiful new suby! Super friendly amd welcoming ... not like some the other sketchy dealerships I've been to before. :)

WillGrossett

Oct 3, 2013

Habby did a good job facilitating the purchase of my vehicle through AutoTrader's TradeIn Offer program. Although I was disappointed with the final price, Habby did a good job explaining why the deductions in price would take place. He worked with my lienholder on a Friday evening to set up the necessary documentation towards paying off my note. In total, the dealership was an inviting place to walk into. Habby was pleasant to work with, and even drove me home after we completed the transaction.

jmdelac

Sep 25, 2013

My family and I entered Hudson Subaru on a Saturday afternoon without an appointment or prior consultation; however, we were greeted and accommodated by Chito, who although was catering to another customer, gladly took us in. From there I was able to test drive the vehicles of my choosing and from this experience along with further suggestions from Chito, I was able to make my decision on the vehicle I wanted. Soon after, we signed the agreements and I left that evening with the vehicle. Overall, this experience progressed smoothly and without the service provided by Chito I don't believe I could have gotten a better deal. I would definitely recommend Hudson Subaru to any interested customer.

Pinay

Sep 22, 2013

Our salesman, Chito Encarnacion, was very honest. We told him how much we can afford and there it is, we got what we wanted.Good people also, all friendly....

rad513

Sep 20, 2013

The knowledge, perfessionalism and curtesy extended during my different stages that lead to the purchase of my Subaru Impreza were in a class that would be difficult to match. It was an experience that afforded me comfort, as well as, knowing I was getting the best price possible.Thank you for making my journey a pleasant one.

viralmehta2013

Sep 20, 2013

I wanted to sell my CPO 2011 AUDI A4 and I came to the right place for a quick, friendly and fair service and price.Habby was pro-active and focused on helping me. He provided unbiased opinion.he's diligent and prompt. I highly recommend Habby for your auto needs.

nunger

Sep 19, 2013

My husband and I had previously visited several dealers and all of them gave us less than a fair trade prices while claiming it was the best offer out there. It felt like we were constantly trying to be swindled out of money, so it was no surprise that we were very skeptical about Hudson Subaru as well. The experience at Hudson was different from the first moment. Our dealer, Habby Younan, was actually there when we arrived and our meeting started on time. We sat at his desk and spoke for a few minutes about our expectations. He was very polite, courteous and answered all of questions. The inspection took no more than 15 minutes and the rate he gave us for the car was very fair. Once we agreed to sell he took his time to explain all the paperwork and the steps of the process which helped put us at ease about this entire process. The sale was made right there on the spot and he even dropped us off to the train station so that we could get back New York.Two weeks later we received our check in the mail and the car was paid off!! This experience has been a pleasant surprise and we both will definitely recommend Hudson Subaru and especially Habby Younan to anyone thinking of selling their used car or even buying a car.Thank you Mr. Younan for your great service and for following through with your word. You definitely stand out and break the stereotype of a car dealer.

richardkline1

Sep 18, 2013

Great Dealer & sales staff they made buying a Subaru a joyful event. I would highly recommend Hudson Subaru to anyone who is looking to purchase a new or use car.

ycons17

Sep 13, 2013

When I first walked into the dealer I was anxious and confused about buying a new car. At the door Mr. Rivas greet me with a smile. After explaining to him what I was looking for I felt more relax and knew I was in good hands. He answered all my questions and was extremely patience. Mr. Rivas is one of the most helpful salesmam and informative I have ever met. I got exactly what I wanted. The buying process was easy, clear and tailored to my needs. I am very happy with my new car and would highly recommend Mr. Rivas to anyone who is looking for a friendly and enjoyable buying experience.

mariajosetz

Sep 12, 2013

I <3 Subaru! Good shopping experience, Chito is very helpful and the service was excellent, he even went to pick me up at the airport so I could go to the dealership to sign the papers and pick up my car!They made me suffer a little bit when negociating the price but I guess is like this everytime you are car shopping. :) I totally recommend...

danamf

Sep 11, 2013

My experience at Hudson Subaru was great. John was incredibly helpful in helping me find what I needed, at a price I could afford. I would highly recommend this dealership again.

ewu1018

Sep 10, 2013

Dawn was very friendly and courteous during the entire process. This was my first car purchase and she provided me with the best customer experience! Dawn is very professional and puts the customer first. She puts a lot of time and effort to making sure you leave happy. Dawn is great at maintaining communication throughout the entire process from the first time you walk-in to when you have the keys to your new car. She even does a follow-up call to see how you are doing. The whole car-buying experience was not as intimidating for me because I was lucky enough to work with Dawn. She really understood what I wanted from my car and she helped me get it!

MarianneArdito

Sep 7, 2013

My experienece with Chito and the satff has been very positive. As a saleman Chito did not pressure me. He listened to the features that i wanted and helped me choose which Legacy model was best for me. He knows his cars. The other staff were also positive and attentive (managers, reception and office). I have had an unusual email experience with the service department. First i got emails about a service appointment. I changed the appointment to a better time for my schedule. When i arrived none us really knew why I was there. The workers were great, namely positive and helpful. Later in the week i receieved an email saying that i had missed my appointment?! So the email "gremlin" from service needs some work but the staff were great.

CarrieSheeran

Sep 5, 2013

I don't even know how to describe how horrible this dealership is. I would never recommend ANYONE to EVER work with them. I e-mailed and called at least 20 times without getting the answers to questions I had about a vehicle. Finally, I decided to just drive the 3 hours to the dealership just to find out that the vehicle I kept asking about was not for sale because it needed work done. It was listed on the website and not one of the at least 10 people I was in brief contact with told me that it wasn't for sale. I really needed a car, so I settled for another one there with double the miles. About a month after purchasing this vehicle with all cash, I still didn't have my new plates and the temporary plate was expired. (They require you to pay them to deal with the registration, won't let you do it for yourself) So I spent well over $20,000 in cash for a vehicle that I now couldn't even legally drive just to find out that Hudson Subaru didn't even have the title for it!! I don't know how in the world they are allowed to sell cars that they don't even have possession of the title to. So I'm stuck without a car to drive.Besides this unacceptable mistake, they weren't even apologetic. All they offered to do was reimburse me for renting a car up to $30 a day. First of all, it's hard to find a car that cheap to rent and secondly, you need to be 24 or 25 to rent a car. I'm not even able to rent a car, making their offer meaningless. Perhaps they treat New Car Customers better, that's the only explanation I can think of for how they are still in business.

SharonRodrigues

Sep 1, 2013

Habby was very friendly and professional. He instantly made me feel very comfortable in dealing with him with regards to selling my car. he gave me a good price as well as the check was received on time. highly recommend him !

artfel61

Aug 27, 2013

I wanted to finance a car but ended up leasing it which was a best option for me with my credit rating at the 650's and present financial responsibilities. And with the help of your Product Specialist, Mr. Chito Encarnacion, who had a friendly approach and excellent customer service skills that made me decide to lease the vehicle that I wanted with a great deal. Even though he was quite busy that day, he made it a point to attend to the customers needs as soon as he was available. Thanks to Subaru!

Amy1226

Aug 24, 2013

Habby was very friendly and even though there was other customers there to see him he still offered outstanding customer service. He acknowledged us and took very good care of us. He gave us a great offer for the car and even offered to drive us back. I haven't seen anyone at a dealership go out of their way through all the cars we've bought. I recommend this dealership and most especially Habby Younan.

Kendicles

Aug 24, 2013

Chito is the best! He explained everything to us clearly! Made sure we understood and welcomed our questions. We thank chito for making this a painless experience

mal61818

Aug 24, 2013

Chito was very welcoming from the moment we walked into the dealership. He helped me get the exact car I wanted at the price I wanted. He made my first car-buying experience very smooth and hassle-free. I will definitely recommend this dealership to others.

carless1

Aug 23, 2013

I was looking for a 20I4 Subaru Forester for a while. It was told there are a lot of dealerships on route 440 or Hudson area. I found Hudson Subaru online. They seemed to have a decent inventory of Foresters. Monday I visited the place to see if they had the model I wanted. I dealt with Dawn (salesperson) and Mark (manager) initially. Mark worked with me on the price. Tuesday I put a deposit down and obtained the signed bill of sale. I obtained the loan, insurance and cashier checks to purchase the vehicle on Saturday. I arrived at Hudson Subaru and during inspection of the vehicle, I noticed there were several scratches all over and damage to the front bumper. I informed Dawn and eventually Jose (marks manager) of the issues. They tried to buff out the scratches but they needed a paint guy to fix the front bumper who usually comes in on Tuesdays. I told them I did not want to take the car home and bring it back in that condition since it was supposed to be a brand new car. I told them to call me once the issues were fixed and I would come to inspect it again with the intention of purchasing the vehicle. As I left the dealership I overheard a salesman ask Dawn if I left yet. I shrugged it off and left. Monday, Dawn called and told me that they sold my car as is it that Saturday and they had another vehicle for me that had to be driven in. It would have about 100 miles on it. What happened to my car? I had to cancel the insurance, auto loan and returned the checks. Mind you there were fees that I had to pay to cancel it. The dealership showed no concern about them selling a car that was spoken for. Mark told me to trust him since I would not have liked my vehicle after they repaired it. I felt like they have done this before. They showed no remorse and tried to put the blame on me for not taking the damaged car AS IS. I contacted the Customer Relations Manager, Christina and informed her of the situation. Mark told her a different story so then a 3 way conversation ensued. Mark made sure that I knew that I would never find an honest and helpful salesman/manager as him. I hope I never do because at the end of the day my time was wasted. I am carless and I am out of money. No one should ever have to experience anything like this.My experience with this dealership was awful and I hope whomever purchased my car enjoy it.

mallam

Aug 23, 2013

He was very helpful and guided me towards my purchase. Also there friendliness was off the chart. It felt as thou i was being married to the car and they were picking the right bride for me.

mverdibello

Aug 22, 2013

It was an excellent experience. I would definitely recommend this dealership and most especially Chito Encarnacion to anyone looking to buy or lease a Subaru.

Arsen05

Aug 16, 2013

I would recommend this dealer to anyone looking into buy a new or used car. I bought a 2014 SUBARU FORESTER and it's my second car I bought from these dealer in past four years. I can call Mr. Chito Encarnacion as my family cars expert and salesperson. Chito is very professional. He knows the products very well and can articulate that to the customers in simple terms. Chito works for the customers, to get best price for a great product He sells.Hudson Subaru has great stock on SUBARUS and quick turn-around. If you are looking for a SUBARU in the metropolitan area Chito Encarnacion is the answer.

lex1starr

Aug 12, 2013

I Financed a Suburu XV Crosstrek Limited in Desert Khaki with black leather interior. Being a young lady in my 30s, I was nervous to enter a car dealership on my own and negotiate a deal. I did some research and found the info I needed to be comfortable with the car dealing process. Chito was great. He was very professional, knowledgeable and pleasant. I would highly recommend buying a car from Chito!

leonida

Aug 2, 2013

mr encarnacion was very professional and friendly. The moment I started talking to this gentleman , i sensed that he was trustworthy and knowledgeable. That was the reason it took only a few hours to decide and bought the vehilcle.

screejunk

Jul 29, 2013

We purchased a used Outback from them and it was (and continues to be a terrible experience). We are now driving with an expired registration as they have not updated us, or sent us our official plates/registration, although we have already PAID for this. In addition, we needed a part that has also not come in. No updates, no status, no communication. Simple terrible and the WORST experience ever in purchasing a car. We have wasted countless hours with these guys and went to pick up the car, which was not ready and no one called to cancel the pickup. Stay away.

Claire11

Jul 18, 2013

Yesterday we drove our new forester home to Manhattan from Jersey City. Chito Encarnacion, our salesman,was responsive, patient, informative and friendly.. He test drove the exact model forester with us, located the exact color, model and accesories and was correct in its brief delivery time. He answered all our questions and promptly returned phone calls. Hudson Subaru has great stock on subarus and quick turn-around. If you are looking for a forester in the metropolitan area Chito is the answer.

JerTin777

Jul 18, 2013

We have been buying cars for our personal use for many years and this by far is the best experience we had and we all attribute it to Chito Encarnacion. He made us very comfortable and assured. He is honest and took the time to explain about the whole deal and especially about the cars we were considering. He carefully listened and understood what we were looking for. In our experience one of the necessary things that one has to do but is not so pleasant is buying a car because of the hugling and pressure selling that comes with it. We experience none of that instead it became such a pleasant experience. We could not say enough about Chito Encarnacion. He is a gentleman and scholar. We will recommend him and this dealership to friends and relatives 100%. We thank Chito for his excellent service. We are sure to come back for our next car..

1robgap

Jul 11, 2013

Chito's experience and talent is world-class. Giorgi is a rising start. I strongly recommend to work with them when considering buying a Subaru.

mrtofu

Jul 11, 2013

Chito is very professional. He knows the products very well and can articulate that to the customers in simple terms. Very attentive and went through all the details during the process.

kmccoy1

Jul 10, 2013

We had purchased a Subaru Cross Trek from this dealer in October and just went back in June for our second Cross Trek. We have found that the staff at Hudson Subaru to be very helpful and they make the car buying process less of a hassle than we have experienced at other dealers. We recommend this dealership to everyone we know, even though there are others that are closer to where we live!

Laurie708

Jun 22, 2013

This is the first service center within a dealership that I have used -- I have always used my own car mechanic in the past because of all the horror stories I heard about dealer service centers. After 2 years of utilizing Hudson Subaru Servic Center, I can honestly tell you I have not had one negative experience. As a matter of fact, I enjoy going because the technicians are friendly, respectful, and honest, and my car is always serviced at its scheduled time --- I am in and out without a hitch. The Service Advisor, John, is an absolute professional and a pleasure to interact with....he is knowledgeable, courteous, and truly wants his customers to be happy and satisfied. For example, I have had two occasions whereby two separate tires developed slow leaks....both times, the tires were inspected (nails found) and repaired, and I was not charged for the service. Let it also be known that on the second occasion, I drove in without an appointment and was immediately taken care of. This service center knows how to do business. And, may I add, that the dealership sales office is excellent as well. My entire Subaru experience has been awesome since Day 1.

dealergood

Jun 15, 2013

Habby Younan is the person in charge of the Auto Trader buying program at this dealer. Super Guy! Friendly, efficient and keeps promises. I was done in less than two hours, was dropped off at the train station and got the check within 10 days. Highly recommend him.

jdilyard

Jun 10, 2013

We did a lot of shopping around and comparing prices for our new Subaru, and we were picky about what we wanted; basically, just a Forester Premium with the all weather package and not much else. Hudson Subaru not only had a great selection of the vehicle we wanted, and a variety of colors, but they also were responsive to our questions, answering them completely and quickly. The best was the GREAT DEAL we got from them, far better than any other dealer in the area. Ebram Labib was extremely helpful and courteous when we arrived to get the car, and helped us through all stages, even on the trade-in. This was a genuinely enjoyable car buying experience.

srod0587

Jun 6, 2013

Came here to sell my 2010 Scion xD that I love, but couldn't justify keeping given the city expenses. Habby gave me a good deal.

ahm76

Jun 3, 2013

I contacted Chito Encarnacion after he was recommended to me by two co-workers who also had bought cars from him. His demeanor was ideal -- not pushy in the least, willing to be flexible, straightforward about prices and fees. I was looking for a used Outback with low mileage; that's exactly what Chito sold me, at a price that was better than other quotes I'd received.

Lynyrd

Jun 1, 2013

Habby called me about purchasing my car from a Auto Trader listing that I had set up. I told him that I might sell it if the price was fair. About a month later I called him to see if he was still interested, he was. I brought the car down,he gave me a fair offer, which I refused, so I told him what I wanted,he told me he could meet me in the middle, and we did! This was all done in a very friendly manner as well. PS I received my check today 10 days later like he said I would. THANKS!

pmorales0819

May 29, 2013

Great customer service from both the sales reps and service reps. Best experience out of any dealer ive been to other than subaru. Again best experience.

hmarkan

May 27, 2013

Habby Younan, from the very start of our initial contact until the deal was finalized was extremely helpful and professional. He assisted us with the entire process with great care and went out of his way to help us. And ofcourse, he gave us a great deal ! Thanks for all your help !

mlopeztarre

May 17, 2013

Their service was real fast, real attentive and we had a deal within 2 hours. Habby even drove me back to the train station. Outstanding service!

singhm

May 16, 2013

I sold my car at this dealership. Very quick experience. Sale price was reasonable and we arrived at an understanding after minimal debate. My lien was paid off within the 10 days the dealer promised. Good experience overall. Habby went out of his way to smooth a few minor issues that arose.

dtscoot

May 14, 2013

I visited Hudson Subaru because it is a buying center for the Auto-Trader Trade In Market Place to sell my car. The process was very smooth and the person in charge of the program Habby Younan, was friendly, helpful and got me through the process quickly. I recommend him and this program highly,

RajkumarMehta

May 13, 2013

I bought my Subaru Forester in Jan 2013. Took my car to the dealer for the 1st service in May 2013. On 5/03/13 - My car got hit by a 3rd party on the Dealer Premise while the mechanic was driving the car. John (service manager) provided a loaner car (Impreza) and promised that the car will be fixed by 5/08, but since I am out of the town I can pick it up by 5/10.Waited until 5/09, I received not a single call from the Dealer CSR or Service dept whether the car is ready or not . Finally, I called the salesman (Giorgio) & sales manager (Simon) who sold the car to me, but I am told to "CHECK WITH SERVICE DEPT since this incident happened in Service". Salesman promised that someone will call me in "SHORT TIME", but not a single call on 5/09.... On contrary, I received at least 7 "automatic service reminder" calls within 3 days, before the date of service, although I asked to "STOP" this reminder calls. I wish they spent that energy and infrastructure in "after-sale" or "after-service" courtesy callsNo one calls on 5/10. Again I had to call on 5/10 to check on the update.... Again I am promised that someone will get back to me shortly.Today it is 5/13, I am yet to receive any calls from CSR, sales manager, or service manager.I had planned a road trip with bunch of friends over the weekend, but the loaner car (Impreza) was too small compared to my SUV (Forester). In order to avoid ruining my weekend plans, I had to rent a car from Hertz at the end moment.I am disappointed to see the total lack of courtesy and customer service in dealing with this incident which happened on their premise.I am also disappointed to see the lack of coordination between Sales & Service department. The customer is being treated as ping-pong ball.Last but not the least, I am yet to receive any update on the my request for the compensation for this incident. I purchased a 3 year "Free Maintenance Service" plan which was explained as "it will cover all maintenance and service needs for 3 years and all I will have to worry about is Gas and Tires".... But to my surprise, I find out that there WILL BE few things, which will NOT be covered under my plan during future service, hence as a compensation to this incident, I am offered "ONE Free service".I have also purchased an "extended warranty plan" which will kick-in after the Manufacturer warranty runs out... Now I am not sure whether I made a right decision buying the Car from this dealer, let alone the extended warranty and maintenance+service plans !!! Pathetic customer service !!

djmush1

May 9, 2013

Found a great RAV4 online that they received on a trade in, Internet price was already right on, employees were super friendly and hooked it up, 6 yr old vehicle had continuous Toyota dealer servicing, so I was able to get a 3 yr manufacturer's warrantee on a 6 yr old car w 64,000 miles - & did I fell you price was already right ? Yes, I left very happy and the employees mentioned above all facilitated the deal.

MubashirMohammed

May 7, 2013

Ebram is a great salesman; he is very friendly and cooperative.He made the transaction very smooth.I highly recommend him at Hudson SubaruMubashir Mohammed

johnmirabito

May 2, 2013

I met Chito at the Car show N.Y. and was impresed with his knowledge and friendlyness. As you might expect a large dollar purchase such as a new car requires a level of trust between the buyer and the seller. So far the trust I put into accepting his word proved well founded.

Mschimpf76

Apr 26, 2013

My experience at the Hudson Subaru was a pleasant one. Chito and Simon were very friendly. Chito was very knowledgeable about the car that I brought. I would recommend Hudson Subaru.

ng4330

Apr 22, 2013

Saw the exact vehicle I wanted showing "in stock" at Hudson's lot. I live about 2.5 hours away and initially contacted Hudson with the intent of negotiating a price to use in negotiation at a local dealer. I dealt primarily with Simon Sedrak and negotiated the price of the car over phone and email. I ended up being offered the exact car I wanted with all the options I asked for for significantly less than the local dealer had offered. When I showed the offer to the local Subaru dealer I had been planning to buy from, the salesman actually told me there was no way for them to match the price and I should just go get the car from Hudson. Since my experience so far had been positive, I confirmed everything that was promised would be honored if I drove out to the dealership. I was told it would be and was able to lock in everything but the interest rate prior to making the drive out to the dealer. I placed a $1000 refundable deposit on the car to hold it. Drove out Friday evening and arrived at the dealership around 830pm. As promised, I was offered the car and options at the price agreed upon ahead of time. There were no major surprises and the small issues that came up were resolved to my satisfaction. (There was a misunderstanding about when an optional mirror would be installed. I did not want to drive back for them to install it when it arrived so they overnighted it to me and I installed it myself. Also, the dealer's exterior detail was done sloppily and left swirl marks in the paint. I sent an estimate from a local detail shop to clean, polish and wax the car to Simon and he sent me a check to cover the service plus $60 for the inconvenience!). Ended up buying the car that night and finally left the dealer a little after midnight. I appreciated being treated well even though we were there at the end of their day. It was a long drive but I was treated well and got a great deal on a car which was rated as the number one hardest to negotiate (AOL Autos, April 2013). Now that everything is said and done, I have no reservations about recommending Hudson Subaru to anyone looking for a good experience buying a new car. Ask for Simon...he will treat you right.

anotherjoshua

Apr 19, 2013

This is the second subaru i've purchased from hudson subaru. my first was an outback. which was awesome. last week i traded it in for a 2014 forester. i got a great price on the my outback and the entire experience was painless. I worked with abram labib, who's a nice guy and a straight-shooter. he didn't try and sell me something i didn't want, and in the end gave me a great deal. i can't say buying a new car is fun, but this dealership is a class act, and has none of the negatives sometimes associated with dealerships. totally recommend.

Tracker1998

Apr 19, 2013

Have either purchased and or leased approximately 10 cars/trucks in our lifetime and this by far has been the most pleasant buying experience. Our salesman George Too and his manager Simon Sedrak were terrific and I'm sure we will be returning customers.Already has my first service experience which was also a very positive experience. I hope this will continue in the future. I would rate them an A Plus Plus.

MinaGerges

Apr 13, 2013

This dealership is great. Gave me a very good deal on my trade and I walked out with a brand new car thanks to the great sales representative like Simon, Habby, and Abram.

nametaken86

Apr 13, 2013

Hudson Subaru made the process of buying a new car as easy as possible...no hassle. Gave me a great trade-in value prior to arriving as well as a great deal on a new lease. I would definitely recommend them and look forward to doing business with them in the future.

deepakrai9

Apr 9, 2013

Habby Younan, thank you for the prompt and efficient service and all the help. Habby was on time and took time to provide details on all the possible options available. Great work! Highly recommend Habby.

lkcy

Apr 9, 2013

Habby helped me to return my leased car without paying the extra wear and tear as well as the return deposition fee. He is very nice, helpful and promptly responsive. There were some hiccup when the leasing firm still asking me to pay these fees after I return the car, but Habby really helped me to negotiate and waive these charges. I really appreciate his service and help. I would recommend him if you ever want to get out of your lease or consider trading in your vechicle.

movieguy41j

Apr 8, 2013

Friendly service, competetive pricing, really seemed like they would go the extra mile for me to make me happy. I went in to test drive a Forrester, but I really wanted a new Outback. When they were able to get me a great deal on it, I new I had found the right dealership.

lespasts

Apr 4, 2013

The price quoted was great and the overall process of buying the car was first rate. No complaints at all. Abram and his manager Simon went out of their way to answer any questions and met and exceeded my expectations

schimpf91

Apr 2, 2013

I would recommend this dealer to anyone looking into buy a new or used car.I bought a 2013 subaru impreza . from chito he was very knowledgeable and friendly. And also call me to check to see if everything was going ok with the car . And told me if i had any questions feel free to call him at any time.

indoorflower

Mar 29, 2013

I visited the dealership to buy a new 2013 Subaru. Both the salesman and the manager were just terrific. I gave them a person check for $25,000 and my bank denied it after Subaru tried to electronically deposit it into their account. No one laughed or ridiculed me, they simple said that my bank was located around the block, and suggested I pay them a visit to resolve the problem. I was back in an hour with a new check. Subaru made their electronic deposit successfully. I drove home with my new car, after paying cash, no financing, and I was very proud.

Vdistaso

Mar 29, 2013

Everyone was terrific and responsive. They were polite, knowledgeable and the friendliest car sales reps we've ever worked with. Would highly recommend any one of the three sales reps.

Cviejo

Mar 26, 2013

Johan Rivera was an excellent salesman! He was great to work with and made buying our new/used car so easy! We are excited for our new purchase, thank you!

scribe65

Mar 24, 2013

We had a great experience at Hudson Subaru. The service was very friendly and relaxed, not pushy at all. We were very happy with the car we purchased and the salesman we had. We would recommend this dealership to anyone shopping for a Subaru. Chito made the entire transaction as easy as possible. This was definitely the most pleasant experience my husband and I have had shopping for a car.

SA26

Mar 22, 2013

Hudson Hyundai Subaru has the best customer service I have experienced throughout the Northeast. Mr. Habby Younan was the point of contact and very honest, polite, and truly wanted me to walk out happy! Excellent service and very hard working! From the first phone call, to meeting at the dealership, to get my car appraised and walking out with another car, there wasn't a moment when I felt discomfort. He made me feel right at home. Mr. Younan has gained his dealership a loyal customer for life. I will be back soon and many referrals to come. Mr. Younan is the perfect example of outstanding customer service!

Hobhob26

Mar 21, 2013

I had such a great experience at Subaru that I ended up driving home with another car when my only intentions were to sell my car. I had an appointment with Habby Younan and he was extremely kind and very knowledgable. He was great at following up with me initially and thats what made me come in, but I was only coming in to sell my car! I had a great experience with him because he was not all about the sale. He talked highly of his company and the cars they have and actually made me interested in checking out their inventory. He sold me into buying another car from their company! GREAT GUY. GO IN AND ASK FOR HABBY.

Sglickman67

Mar 20, 2013

This was the first new car my fiance and I have ever purchased. We were interested in the 13 subaru impreza hatchback. After several attempts to unsuccessfully find this car, Chito and hudson subabru came through. We appreciated their honest approach to car sales. Additionally after tons of in person an online research, the price was fair and there were no hidden fees. We will defintely see Chito when we are ready for our next vehicle.

Jmrdadof3

Mar 12, 2013

Had a great experience, no pressure, price as advertised, pleasant environment. Great customer service and quality vehicle. Giorgio was outstanding, as well as the rest of the staff. Best car buying experience.

ostatus1

Mar 10, 2013

Mr Rivas was very attentive and professional. Overall it was a great experience. A bit of a wait but it was a Saturday which is the busiest day for a dealership as you would imagine. Other then that my wife and I were very happy with the end result. I would highly recommend this dealership and Mr Rivas as your salesmen.

eccarandan1

Mar 9, 2013

My youngest son who already had two Subaru cars introduced me in buying my first. The people who I dealt with were very nice and cooperative.

SBattles

Mar 5, 2013

Giorgio and Simon did everything it took to meet my expectations around specs, price, and terms to buy a new Outback. They were patient and friendly and never rushed me into a decision. Definitely go see them if you want a new Subaru!

iamcid

Mar 2, 2013

I enjoyed working with Chito because he made me feel welcome and was very courteous as soon as I met him. He was very professional and worked out a great deal with me for my 2013 Subaru Legacy 2.5i. I would definitely buy another car from him and Hudson Subaru and will also recommend Hudson Subaru to my friends and family.

AsaFiala

Feb 27, 2013

Straightforward approach with a friendly attitude. These guys went out of there way despite being late in the day and very busy to make sure the deal went through quickly and correctly. I couldn't have asked for a more flawless visit.

SWylie5

Feb 20, 2013

I requested a test drive through the Hudson Subaru website. I received an email response immediately and a phone call follow up in a very timely manner. I scheduled a test drive soon afterwards. Chito was very friendly, knowledgeable and patient. He asked me what my needs were and made recommendations based on those needs. I drove off the lot with my new car that day. Many thanks for your help!

artcheng123

Feb 19, 2013

Chito is a very friendly. He is honest and know the cars very well. He offered my great price and I am very satisfied of his service. Highly recommend.

jendeo1026

Feb 18, 2013

Abram was a great salesperson. He was very patient and accommodating. He spent almost 5 hours with us answering all of our questions He is very knowledgeable. He even helped us clean out our old car which was a project in and of itself.

heaven1

Feb 14, 2013

When first going in to this deal ship, I was expecting like most the same thing I'd received from most dealerships and wanted just to look around with no real intention's on waking away with a car as soon as the next day! Well I was totally wrong......I was never more pleased with how everyone there was warm and very friendly. But most of all having the sales rep Johan Rivas who inform me that he was new there, and me saying once again "Oh no, this is really not gonna work out...a new jack" I could never be more satisfied as I was on the very same day of going into the dealership. Johan was not just knowledgeable, but what ever he did not know had no problem getting a clear answer for me right away! I was not happy with the first car's I was being shown and even having a xxxx of situation that needed major working on the sales rep took in to consideration what my needs and wants were and right away came up with the perfect car that I could not be more pleased with at the present time! it was a pleasure doing business with this gentleman as well as all the staff there. Mrs. Lorraine Monk Tate

rpadienrosjr

Feb 14, 2013

As soon as I drove in to the parking lot, Johan Rivas took the initiative to go out on the parking lot and greet me. He was very attentive to my needs. I wanted to test drive the new Subaru Crossteck and wanted in manual. Car was ready in no time. We took it out for a test drive. Although new to the dealership Johan was very informative on their product. He was not only informative he was very friendly, courteous and professional. What I like about Johan the most is that he was very patient with me and did not pressure me into any decision. He gave me all the information with no back end tricks to it. He was trustworthy unlike most dealers trying to get the most out of you. It took half the day to get a deal done but I was very satisfied with the decision. Johan gave me a great price on the car and got exactly the car I needed and wanted. I would definitely recommend Johan. He is friendly, professional, and trustworthy. He also followed up several time to make sure I am happy with my decision. Thank you Johan. EXCELLENT WORK! KEEP UP THE GOOD JOB SUBARU! I LOVE MY SUBARU! WELCOME TO SUBARU FAMILY!

ahanna

Feb 4, 2013

The dealers i worked with were extremely helpful, and never pushed anything on to me or my father. It was an excellent buying experience and I would recommend this deal to anybody looking to buy a car.

dharwad

Jan 29, 2013

Chito and Simon were exceptionally great. They were very courteous and professional. Chito was very through in the paperwork and explained every feature of car in detailRegarding the dealership itself, I do have some comments,On a strip next to the window sticker, following items were listed1. Accent Stripe $2952. Wheel moldings $2953. Door edge guard: $2954. Security Etch: $4955. 1 year key Replacement: $3956. Remote starter: $795Package Price: $2570I do not see these items listed anywhere on my receipt obviously all these items are listed at crazy prices that nobody would ever buy them. But the inflated add-on price isusedas startin point for negotiation and you do not notice it till you get delivery, that none of these items are listed on receipt. When called, answer was "we have it on our record, trust us"Second issue: Pre-sale, life time warranty is made out to be best thing since cliced bread. As soon as deposit is paid, story changes. All the negative things about this comeout and the business manager will try to convince you to buy over-priced extended warranty, explaing how inadequate the lifetime warranty isThird Issue: Despite almost being the only customer in show-room, business manager delayed delivery close to two hours. I could not help but think this was a tactic to wear you out, so that add-on pitches become easierI do think other dealers are no better than hudson-subaru. My experience with this dealer is fair, but could have been better.

kmp566

Jan 28, 2013

Chito was very helpful and patient. He let me take my time with my decision and take several cars our for test drives. He explained the options and didn't even mind being outside in the bone-chilling cold! Thanks Chito!

Jaisonev

Jan 26, 2013

Great dealership! These guys know how to give great customer service! I went to every other dealership in the area and this dealership was the best by far.

Lynn Trimmer

Jan 23, 2013

I love my new Subaru and Chito Encarnacion was very professional and courteous. The overall experience was fantastic. Due to Chitos' knowledge and time given, he was a pleasure to deal with while I made the selection of my new car. I would definately go back to Hudson Subaru again for any future cars. I also had assistance from Greg Sanchez, Simon Sedrak and Christina DiFeo who were an asset to the team. This staff was very attentative in answering all my questions and making me feel satisfied.

DipenkumarPatel

Jan 21, 2013

First Hats off to Chito Encarnacion, Simon Sedrak, Frank and other staff of Hudson Subaru which made my BRZ purchasing experience at Hudson Subaru a memoriable one from the first time i came to the dealership to preorder BRZ to all the way till the night of New Years Eve when i finally drove out of the Dealership on my new BRZ.They all worked diligently, professionally & perfection that night which i will not forget.thank you again

randytk

Jan 18, 2013

Had purchased from this dealership twice before. The second time I had some issues with the salesman, and had not planned on returning. I happened to get an email from Jeremy at the time I was looking for this vehicle. I was pleased with his help during my first purchase so decided to make him aware of my displeasure with my last experience. I have to say he, and the rest of the Hudson Subaru management, responded to my concerns and went out of their way to make this transaction easy and smooth. I would definitely return.

Glen1959

Jan 12, 2013

I needed a car after totaling our most beloved Odyssey van thanks to a Deer. We had spent several days looking at so many different vehicles at many dealerships, had no idea at all what we wanted, dealt with some pushy sales people at other dealers. I ended up at Hudson Subaru and My salesman Chito had us to check out many cars, answered all our questions quickly and accurately was very helpful and never pressured us. Simon and Frank quickly found the right financing, explained the service contracts contacted my insurance company and if not that I wanted a mirror repainted and remote starter installed would of had me in my new Subaru that same night, it only took till the next afternoon till Chito called and said it would be ready by 6:00 we came in signed the last few papers and were on our way. All I have to say is WAY-TO-GO Thanks Guys !!

c2xavier477

Jan 2, 2013

I had a wonderful experience at this dealership. Everyone was very professional. Chito is my new favorite sales adviser. He took his time showing me the cars in his lot. when I asked for his honest opinion about the cars I test drove, he gave it even if he knew the answer could cost him the sale. He was great at finding the best price he could for the cars. Since the car I went to go see was not to my liking, he searched the whole lot trying to find something I would take in it's place. Then when the price of the vehicle he found for me was higher then what I came to buy, he bargained with his own sales manager over and over until his manager folded and agreed to sell the car for the price I was willing to buy it for. Even more important than the price, after I agreed to buy the car, the paperwork and signing process was very fast. I've had some terrible experiences at dealerships where after finding the car I wanted, I would have to wait hours (sometimes 5 or 6 ) just to sign closing papers. This time it was the reverse. Chito spent most of my time showing me the cars on the lot, getting the keys for every car I wanted to look at, even if it was the same car just in a different color. The whole team at this dealership is just excellent. I brought 7 cars at dealers in my life of which only 5 was new. This by far and away is my best experience to date.

LGLG

Jan 2, 2013

Overall, good staff and pretty easy to work with. Pedro is like the dad who wants to tell you everything about a vehicle, in that very endearing way! They made the deal work and got us in a new Subaru Crosstrek XV at a pretty reasonable price. We're happy and the guys were nice enough (it is a car dealership, after all)! We hope you stop by Subaru and ask for Pedro or Simon. Happy shopping.

eswang

Dec 31, 2012

Chito and the staff at Hudson Subaru were very honest and straight forward from beginning to end, which is rare in my experience. I never felt pressured to buy extras and add ons, but they were offered and explained clearly in the event I was interested. Chito was polite and professional throughout the whole process. After some negotiation, Hudson and Chito were able to give me good value on my trade and a great price on my new Subaru. Very satisfied with the whole experience, thank you Chito and Hudson Subaru.

leonardbernstein

Dec 30, 2012

So I went to Hudson Subaru by response of the WBLS radio ad. We looked at some nice cars and went on in to do the normal paperwork. Unfortunate for me I did not qualify for that special. Realizing my limitations and the cars I was looking at wouldn't be mine under this special, I stood up and was ready to leave. As I was getting ready to walk out the door assuming the ad was nothing more than a bait to get you into the dealership - the salesman Jose Diaz says "we're still going to give you a deal, don't worry - give me a second"... My guess is he went back and found out what we could get approved for. He came back and asked if he could show us some other cars. I asked him why, he explained it totally. So we went and looked. We saw one we really liked and went in to see what the damage would be. As we talked numbers, I wasn't buying into it and decided to leave. What he said made sense, but I had to be sure. It sounded to literal to be true. I told them I'd be back. We went to another dealer, ran through the same process and guess what? Same story. So Jose wasn't lying, he was being very honest. Long story short, I reached out to Jose, we went back to Hudson Subaru, met with Jose and purchased our car. It ended up being more than I wanted to spend, but it was no different at the other dealer. The difference was unlike the other dealer, Jose broke it down as to why the payment couldn't be what I had hoped for. This by far showed us as the back-end numbers game they played and they were very honest about it all. The rest of the process was normal, no surprises - leading all the way up to the finance sitting with Frank (who's a cool guy). We drove off the lot with our car, which still has manufacturer warranty and happy. The next day the dealer Jose called to see if everything was OK and suggested to come right back if we had any problems. I called the dealer a few days after and they were more than happy to see my car for a general check-up. We've had the car for about 2 weeks now and it feels like a win all the way around. For the folks feeling like they were ripped off, mislead, lied to, etc. You have to realize what you're getting into before you walk into the door. Unless you have thee perfect credentials or aren't realistic about not having them - you're going to complain :)

murphykat

Dec 28, 2012

Awesome group to work with, had just leased a new car and Hurricane Sandy hit within a week and they bent over backwards to get me back in a car with a month and a half!! !! Worked with all and the receptionists are also the best!! even came to the train station and picked me up! Went above and beyond!!!

beshill

Dec 17, 2012

Sales staff is professional and treat customers with integrity; doing business with customers to keep them coming back. Service people are courteous, honest and don't try to sell service or parts not needed and are extremely helpful.

gstein4

Dec 17, 2012

My car was flooded during superstorm Sandy, and because I had a positive experience buying my car less than two years earlier, I mad sure to come back to Hudson Subaru for a new replacement car. Jeremy Sharp was very responsive when I called him on his cell phone a mere hours after the storm, and well before the dealership had power restored. A few days later when I was able to visit the dealership, George Too was very good to work with as well. Absolutely zero of the typical car dealer B.S.!

jmecarrate

Dec 16, 2012

Simon provided lots of information about the available vehicles via email and phone so that we knew what to expect when we arrived. Since we were without a car, Simon and Chito arranged to pick us up at the light rail station. Chito was very through explaining the details of the car and shepherding us through the purchase process. He also made sure we understood all of the buttons, controls and levers in the car. Frank made the financing process easy.

nellyalkouraan

Dec 15, 2012

Mr. Chito Encarnacion was very helpful and he is really professional .I have bought a subaru XV crosstrek from him a week ago.thank you so much.

wilberg123

Dec 9, 2012

I came to this dealer after a long search for my dream used car. I found a car online and came to the dealer after a long drive. I was afraid it was another "bait and switch" since the deal was so great on this car. After arriving to the dealer Chito greeted me and help me close a great deal. The car was at the price announced online and even though I arrived at 8 pm Chito promised they'll all stay if I wanted to close a deal. I tested the car and loved it, Chito and his team helped me drive home giving me a decent deal on my trade in and excelent financing terms.Chito is great and I would recommend this dealer anytime.I recommend you do your home work and come prepared to the dealer.Thanks to Hudson Subaru in Jersey City and particularly to Chito.

madcha79

Nov 20, 2012

Thank you so much again to Jeremy Sharp. We got our first Subaru from you last year. Unfortunately when Sandy hit, we lost our outback. First call I made to Subaru, bam! Jeremy immediately accomodated us. Chito did such an amazing job to get us our new Outback, then Frank patiently finalized everything with my 1 year old getting fussy in his office. Thanks so much for such great service! No pressure, just great service!

pkung

Nov 14, 2012

The sale representative is very good. I am please with his services. Will recommend my friends to visit this dealer. One thine I like about it: the trade-in price of my vehicle is reasonable.

jwmkelly

Nov 10, 2012

Phenomenally great experience working with Chito. First time I ever had a non-adversarial sales experience. I felt he was truly working with me and to help me. Extremely fair minded, friendly, and helpful. Very good at explaining things. I would buy another car through him in a heartbeat.

elhoag

Oct 14, 2012

I came to Hudson from a mailer asking em to come in and trade my 2011 Outback. It was just on a whim that I went there, putting a vlaue on my car that was probaboly unrealistic. It took a while toget where I needed to be but, having arrived at 9 AP, I drove h ome in my new 2013 Outback 3,6R Limited.Everyone I was in contact with was polite, friendly and professional. It was a pleasure to work with them and I would not hesitate to recommend them, in spite of the fact that they are not located in a very convenient place in relation to where I live.

Fee Chin

Oct 14, 2012

When we walked into the dealership, they directed us to Chito. He was friendly, patience, and helpful. We are glad that he could help us purchase a new 2013 Subaru Outback. Thanks CHITOMr Fee Chin

mkhorbac

Oct 8, 2012

We went in for service and left with a new car! What more can I say!? Chito made the whole experience so easy! We told him what we wanted to pay monthly and he helped us work it out. We have been loyal service customers for 10 years and now are very happy purchase customers! I would reccommend Hudson Subaru and Chito to anyone looking for any kind of car.

noxnyc23

Oct 8, 2012

finaly made the decision to buy me a wrx.. i wasnt even motivated until i got a phone call from chito after inquiring online about the wrx.. walked in late with my bro inlaw bout 6 30 p,m chito greeted us he was busy by the way with a customer and got that deal done and move on to us.. he got us the keys to test drive the car right away and within 8 pm i was out the door with the wrx.. the car is amazingggg and the service was pleasant.. ive dealt with alot of dealers before and i have to say these guys are just plain and simple no b.s just pick your car and make sure what you can really afford and they will help you out tremendously ... if i wanted an sti im sure chito would have made it happen but i was pleased with the wrx and i got the color i wanted with no waiting time for the car for months ... unrealll lol.... follow up was great chito called within 2 weeks as promise about my plates and found a set of my remote keys fawsome!!! i havent tried the service dept which i will review soon .. from what chito tells me they are as good as he is ... five stars hudson keep it going!!!

vteriveedhi

Oct 4, 2012

Experience of getting a car from Hudson Subaru is a great experience. Its only come from experience not from wards. I got a real good deal on purchase.

poobah

Sep 30, 2012

Both Chito and Simon were very friendly and helful. They made the experience a very pleasant one. They were tough negotiators, but in the end, we got what we wanted and were very happy with the deal. We traveled over three hours from upstate New York to their dealership, and definitely plan to do so again for our next trade-in.We highly recommend them!Raizi and Al Shoop

tim879

Sep 26, 2012

Chito was excellent. He spent a great amount of time with us, helped us to test drive various models and most importantly, kept us smiling. We had spent a long day running around car shopping and after some rather poor experiences working with Chito was a breath of fresh air. Chito was very knowledgeable about the car and it's features. There was no hard sell, when we said we didn't want to buy the car on the first visit, they did not press us with additional questions. It was just a nice relaxing experience. Even when it came to the financing, Frank explained how the warranty programs worked and pointed out ones that did and did not make sense for me given my situation. Again, there was no hard sell, he just simply highlighted additional options that were available to me. The only feedback for the dealer I have, and this is a rather minor one, was that it took quite a while for them to complete the paperwork for the bill of sale. I completed the credit forms online and the plan was to have the car ready and waiting for me when I arrived at the end of my work day. I arrived on time and finally left about 2 hours later. More of an inconvenience than anything else. On a positive note, the sales reps on the floor were very friendly, made some polite conversation and the time passed very quickly. Overall this was a great experience and I'd highly recommend it to other buyers.

iopa

Sep 23, 2012

Great Experience. Very friendly. Chito really worked with me to get me at a good price. I have been wanting the subaru inpreza sport for a while. I traded in an expensive car and they helped me get a trade in value I was looking for. I am a recent graduate+paying for an expensive car=no money saved up, but they worked around that and got me into a car I love! Chito is great to work with. Great guy and really knows what he is doing. I am happy with my purchase (which btw was just yesterday). love my subaru <3

lisa03126

Sep 21, 2012

I WAS VERY PLEASED WITH MY VISIT.I WALKED IN LATE IN THE EVENING WITH MY FAMILY AND CHITO WAS VERY FRIENDLY AND WORKED VERY FAST TO GET WHAT WE NEEDED.I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP FOR ANYONE LOOKING TO PURCHASE OR LEASE A SUBARU.THANKS

albertvm

Sep 18, 2012

Purchasing a vehicle should be a very plesant experience and Chito certainly made this experience pleasant for us. First of all, we would not have travelled 2.5 hours from Long island to jersey City just to meet with him and shake hands. We made contact over the phone with him several times. He always picks up his phone no matter where he is at work or away from work. He gave us all the time we needed to make a decision. His busniness manager was also verfy pleasant and easy to deal with.

Jenmor6

Sep 12, 2012

Chito and His team made the process move smoothly. They guided me through 3 different cars until I chose what was right for me. I would definitely recommend to my family and friends to come to Hudson Subaru

GCastro

Sep 8, 2012

We went in to order a brand new Subaru for the third time with Mr.Chito, at the same dealership. We were very taken care of; Chito is very professional and well-educated, and we were able to take care of everything in a single day. I was very pleased and would highly recommend him and the dealership in the future.

mackydoc

Aug 12, 2012

Mr. Encarnacion is friendly and answered all our questions with patience. He made us comfortable and showed options that are helpful to finalize our decision.

Marylou Urzo

Jul 30, 2012

I have been looking to purchase a subaru impreza 5 door for the last two years and have visited many Subaru dealerships in the tri-state area, but I always walked out never feeling secure about the information given to me. I always got the impression that I was a woman and a widow and that I was being takening advantage of, but that was until I walked in Hudson Subaru and met Chito Encarnacion. He was genuine, freindly and extremely knowledgeable about what I wanted and made my dream car a reality. He didnt pressure me into getting anything - he listen intently about all of my concerns, needs and wants and he MADE it HAPPENED! I got the great financing that I wanted - the car of my dreams and stellar service. Today I am a proud owner of my dream car: a 2012 pearl white Subaru Impreza 5 door. Thank you Chito and thank you Hudson Subaru! You have made me a "LIFETIME" Customer and I will always recommend you to friends and family!Love you guys!!Love my Subaru!Warmest RegardsMrs. Marylou UrzoJersey City, New Jersey

dadryu

Jul 19, 2012

Our visit at Hudson Subaru has been a very pleasant one. We got a good deal with the car we wanted (2012 Subaru Outback) and our salesperson, Chito was very accommodating and receptive to our needs. Will definitely recommend this dealer to family and friends!

arnel b. aquino

Jul 13, 2012

Because of my confidence with the car and great help from Chito, I ended up a deal which is ok to me. It was a straight forward deal. I will be dealing with them and recommend this dealership( Chito E.)in the future purchase.

pgeorge

Jul 5, 2012

Chito Encarnacion was informative, and courteous. He was patient and attentive to all of my many questions about the car's performance and costs. Chito made my experience of purchasing a new car seem effortless. I was able to literally walk in at 10:00 a.m. and drive out at 2:00 p.m (after test driving two cars) with a new car and feeling positive I had made the right choice. A few days latter Chito also followed up by calling and asked how was I enjoying the car. He is a stellar salesman.

prodigalson12

Jul 1, 2012

This great team, from the salesman Simon to the sales manager George and the finance preparer Frank; they all did an outstanding job getting us into a new vehicle which greatly exceeded our expectations, me and my family could not have asked for anything more, hudson Subaru went above and beyond with our trade in and the sale of our new vehicle... Thanks again Hudson Subaru from the Russo family!

Ricardo A. Castro

Jun 20, 2012

Simon Sedrak was terrific to deal with! He was reasonable, courteous and very professional during the purchase itself and has been very responsive and attentive since the sale as well. I would certainly recommend that friends and family members contact him when shopping for a Subaru in the future. My congratulations to Simon for a job well done.

williama201

Jun 19, 2012

My total experience at Hudson Subaru was a pleasant one. Simon greated us, offered refreshments and answered all our questions about the Subaru Outback. No sly sales pitch, no pressure, just informative answers. Simon was very helpful reinforcing my decision to buy an Outback with facts about a product he knew very well. He handled everything expediently and painlessly, and I was able to drive it home that night. I feel like I made a friend in the process of buying a great car. Thanks Simon

1stforester

Jun 17, 2012

This is my first time leasing a Subaru. Visited the dealership and Jesus was right there to assist me. I am not very familiar with the Subaru cars and Jesus gave me all the information I needed. Was not able to talk numbers that day due to time constraints (my part) and had to go back the following week. Again, Jesus and team talked to me about the price, answered all my questions and we were able to seal the deal. This dealership has dedicated employees willing to help and satisfy the customers.

NelsonAguila

Jun 16, 2012

Sam and the rest of the Hudson Subaru staff were extremely helpful. They were straightforward and very honest. I needed the car for the following day and they stayed really late (' till midnight). My father loves his new Subaru Impreza. You guys were awesome! Thanks, again.

Feliz.john

Jun 15, 2012

My experience at the dealership was good. When I call them first I spoke with the manager Alex, and he referred me to Sam. Sam picked me up from Journal Square to the dealership, I was very grateful for this. When I arrived he was very friendly and welcoming and off for me and my friend coffee or water. Afterwords he showed me the car he gave me the explanation beforehand I felt very comfortable with Sam. I like the car, but I wanted to negotiate a good deal. I spoke to Alex as well, but it looked like it wasn't working in my favor and I have to go home without the car. but even afterwords they continued to help me with at least extending my auto loan and it showed that they were trying to work out something. In the end I was able to work out everything and stay under my budget. I couldn't have asked for a better sales rep. Thank Sam!

kathyirizarry

Jun 15, 2012

My experience at Hudson Subaru was a very positive one. The sales and management team were very knowledgable, helpful, friendly and very professional.I purchased a used vehicle and the experience beginning to end was great. Luis is knowledgable friendly and eager to help meet his clients needs. I have also had experience with their service team as my 1st oil change was free and I will say that experience was great as well.As a business professional myself; I strongly believe in meeting my clients needs and concerns that's why I wouldnt ever hesitate referring my clients, friends or family to Hudson Subaru.Great job guys and I will be trading my vehicle in within the next 2 years so you'll be seeing me again.Kathy IInsurance Broker & Satisfied Hudson subatu customer!!!!

jorel201

Jun 14, 2012

I was looking for a Subaru, new or used, and I found a used car listing under this dealer. I went to the dealership the next morning and asked about the car. The sales associate was very helpful: he described the car in detail and answered all my questions. If I had any problems with the vehicle, he and the dealership were open to check up on it and support me with all they can. Because they were so attentive with ther service, I bought the car that same day.

Leon1984

Jun 14, 2012

I went to this dealership last Saturday for Subaru outback. Chito was the sales that help on the shopping of outback. He is friendly and easy-going. The custermet service is prompt and good too.

Curninmpc3

Jun 12, 2012

Helped me in every way? I could not be happier with my experience. I was selling my car and I got a very good price.

evamike

Jun 12, 2012

I was shopping for a used car and I met Salesman Simon Sedrak. He was helpful in finding the right car for me with the right price and a great rate. I would recommend this dealership and salesman to my friends.

brattzz72

Jun 9, 2012

This dealership is great the workers help make your visit an unforgettable one. They help in everyway possible to suit your needs. Luis was the best help.

k1tz

Jun 9, 2012

Had a wonderful experience with the dealership. I want to thank especially Mr. Chito Encarnacion for helping me get through the process smoothly. I really recommend Chito, he is the sales guy a buyer is looking for. Thanks alot kuya Chito!

tmazzgk1

Jun 8, 2012

The car buying process was a wonderful experience at Hudson Subaru. The staff was very helpful and I was able to test drive whatever I wanted and get as much information as I needed.

CarolO

Jun 5, 2012

My husband and I had checked out another Subaru dealer the day before and we felt we were not getting as good a deal as we should be, so we returned to Hudson Subaru where we had purchased our first Outback 8 years ago. Everybody was very pleasant and professional. Janitsa, the young lady at reception made quite an impression on me. She is the first person you speak to on the telephone and makes you feel right at home. You don't find that everywhere nowadays. Chito worked with us all the way through and we had plenty of tea and coffee. Frank made us feel right at home while explaining all the business end of things and extras. We would definitely recommend Hudson Subaru.

pmazzaro

May 30, 2012

CHRISTINA DIFEO REFERRED US TO CHITO ENCARNCION WHEN WE EMAILED HER STATING THAT WE WERE INTERESTED IN UPGRADING OUR 2010 FORESTER TO A 2012 MODEL. WE RECEIVED THE SAME EXCELLENT SERVICE FROM CHITO THAT WE HAD WE HAD REC'D FROM CHRISTINA, WHO INCIDENTALLY CHECKED IN WITH US TWICE DURING OUR NEGOTIATIONS. WE APPRECIATE THE EXCELLENT QUALITY OF THE SALESPEOPLE AND ALL OF THE MANAGERS, AND THE QUALITY OF THE 2010 FORESTER.

Anthony1919

May 16, 2012

Chito was very helpful and very thorough throughout the whole process. He made sure that we left completely satisfied and made sure things were clear every step of the way. There was no question he could not answer and he did everything he could to get us a good deal. I would highly recommend him to my friends and family for purchasing a new or used car.

imprezanj

May 14, 2012

I initially went in to Hudson Subaru in response to the letters I was receiving on their buy back program. Basically, I had purchased a Subaru which I really liked. However, my circumstances changed and I would have preferred to be in a lower-priced lease. So, I spoke about my situation with Chito Encarnacion (Sales) on the phone, set an appointment with him, and came in at the agreed-upon time. When I arrived, he had researched which models would fit my specifications and we discussed a couple of options. In the end, they bought out my car and I got into a new one for over $100 per month less. There were no surpises along the way and everyone was accomodating. Great dealership.

Mubashir

May 14, 2012

Staff at Hudson Subaru is very friendly and helpful. I would specifically like to call out Chitos name. He not only made the entire buying experience easy but also made sure the delivery was done in the right way. It was very appreciative of him to stay back for delivery until 11:30 PM on a Saturday night. I would definitely recommend family and friends to him.Mubashir*****

kevinny6

May 5, 2012

We had a great overall experience and received excellent service from Chito. Would recommend the dealership to anyone looking for a Subaru. Love the new Outback.

Merrillpl

May 3, 2012

Chito is the best Subaru Sales Person in the business.Very knowledgeable about the product so you make the right choice.Excellent about price.The Finance Manager is excellent and very helpful.These folks are no nonsense and very effective finding the right car for you and getting you out the door quickly.It is worth the drive.

remysays

May 1, 2012

I spent hours searching for a vehicle online and ended up at Hudson Subaru because they had the lowest price. I even went to another dealer after they gave me the low price and still came back to them because they had the best staff. Frank even helped me lower my rate well below any rates I was offered. Great staff!!

OGPaypon

Apr 30, 2012

The experience was great. Chito was very accomodating and friendly, making our visit to Subaru very well time-spent, showing us the models of cars we wanted and finally taking home the car on same day. We didn't have to hassle with the price as my company has a VIP deal with Subaru. This only shows that Subaru is a name that big companies, like my company, trust and recommend. Good Job!

stu damm

Apr 30, 2012

My wife and I originally went to service our old Subaru thinking that we might want to trade it in for a new one. All the folks at Hudson Subaru and especially Chito were very friendly, helpful and knowledgeable. We felt that the price should have been a little lower but over all we are very satisfied with our new car.

ricardo galvez

Apr 25, 2012

I went to the lot just to browse on a couple of Impreza to kill time for my noon seminar & end up taking home one. Mr. Chito Encarnation made me an offer i cannot refuse. It was a win-win for me. This guy just layed it out all the benefits of owning the car. He was a top notch , high caliber in the business. More power to you , Chito !

raume2

Apr 21, 2012

I traded in a 2003 Forester for a new Legacy. Simon helped out tremendously with educating me on the new equipment in the Legacy. He also was very helpful in creating a pricing plan which fit my budget. Everyone at Hudson Subaru was friendly and welcoming, and made my experience buying a new car very enjoyable.

jaystar300

Apr 20, 2012

A few weeks ago, my wife and I came in for a test drive. As it turned out, we moved to California shortly thereafter and put our car-buying plans on hold. However, I wanted to express my great appreciation and satisfaction with the quality of service we received. Luis Sanchez came to pick us up at the train station, and spent the afternoon with us test driving and explaining the cars. He was extremely knowledgeable and professional, and I highly recommend him!

WELZNJ

Apr 12, 2012

CHITO WAS FRIENDLY, HE ALWAYS FOLLOWED UP AN EMAIL WITH A PHONE CALL, AND WAS VERY PATIENT. HE MADE SURE AFTER THE SALE THAT ALL WAS OKAY.

arianehundt

Apr 10, 2012

Chito was helpful but not pushy. He took his time to explain the inventory, answer all our questions and make suggestions for extended warranty and benefits and drawbacks of the cars we were interested in. Overall, he did not meet my negative expectations I had had of car salesman but convinced me that there are great car salesmen out there.

danvemarc

Mar 31, 2012

Everybody makes you feel you're welcome. Friendly and warm reception. I was very satisfied with their service and went home driving a brand new Forester!!

beleza.klaus

Mar 29, 2012

Jesus Cabrera did a good job, he was professional, friendly, practical and did not use pressure on the customer. It was a pleasant experience, I can recommend working with him.

jrd313

Mar 27, 2012

Came to dealer to trade in my used car for a new car. Made the whole transaction easy and stress free. They listened to my budget and worked with me to help get me the car I wanted. Thanks!

bladecx2

Mar 24, 2012

I pleasantly surprised by this dealership. I've been to 2 other Subaru dealerships, and Hudson takes the cake. The show room was clean and bright as well as the facilities.Chito was great to work with. We were there very late, way after closing. BUt in the end it was worth it. Thanks Chito, Jose and Frank for making our first Subaru purchase a pleasant experience.

Kevinmm10

Mar 23, 2012

Absolutely awesome. If there was a question they answered it. If there was a problem they solved it. The whole crew went above and beyond to make me feel at ease and actually cared about what was going on rather then just playing the role. Jeremy and Jesus should get a raise, I'm just saying.

fpartoza

Mar 18, 2012

he was very approachable, very nice, honest, and also showed great knowledge for the product being sold. he made buying a car very easy and enjoyable.

tdr12

Mar 17, 2012

This the Second subaru i got from this dealership the first one i leased and the second i purchased. My salesman was Chito both times who i highly recommend to friends and to anyone who reads this review.He is fair and listens to your concerns.He goes out of his way to make sure you are happy with your purchase and understands the product.Then he sends you into frank for the contract, while dealing with frank he gives you all the extra options you can purchase without being pushy and does not get insulted if you turn them down. I have sent friends to them and they all had nothing but nice things to say about chito and hudson subaru. so if you are in the market for a subaru,go to hudson and make sure you get chito and you will very satisfied you did

gercan1

Feb 29, 2012

Chito Encarnacion was quite a pro: knowledgeable, listens respectfully, answers and explains carefully. Buying my Forester was the most pleasant carbuying experience for me ever.

sclappsy

Feb 29, 2012

Very smooth process at this dealership. We were able to put together a deal in a very reasonable amount of time. They gave me a reasonable price on my trade-in and worked very hard to get me the best rate with their bank on a new loan. Wouls recommend them to anyone looking for a new car...

Anamaria Bautista

Feb 28, 2012

Chito Encarnacion is very enthusiastic in his job. He helped me recognize the good qualities of Subaru cars which made me choose and finally own one. His good show of friendly accomodation inspires and wins customers. Chito is a great asset to the dealership of Subaru.

litovy01

Feb 27, 2012

My dealer Chito Encarnacion is kowledgeable, very friendly and couteaus. He gives an honest answer to all my questions. With a best car and best dealer like Chito I will 100 % recommend subaru to all my friends.

1965atala1

Feb 20, 2012

I have been a loyal consumer to the Subaru family for the last 10 years. This is the 4th Subaru car I will own. My experience with this Dealership is always as expected. Friendly courteous, very knowledgable and everyone is willing to work with you, their goal is to provide great customer service. I highly recommend this dealership. Chito has always been my sales person. I find him to be an asset to the dealership. I love his style, his experience. I feel he cares about the consumer.

elbenru

Feb 6, 2012

Chito was great to work with. He helped us throughout entire proces of purhasing a new carHe took the time to show us every feature in the carI would definitely recommend hudson auto group and chito to anyone wanting to purchase a subaru.

pmk808

Feb 2, 2012

Mr. Encarnacion was very professional. He took a tremendous amount of time explaining and showing me many options. He's a sterling salesman. I highly recommend him.

borisgersh

Feb 1, 2012

Chito is a great guy. He is knowledgeable, friendly, professiona, helpful. I would buy from him again. I had a problem with my car insurance and he helped me to fix it quickly with the insurance company.

erikag8001

Jan 31, 2012

this is my second time buying a car there and my experience with them have no regrets. they all were friendly, helpful with an excellent customer service. chito encarnation help me with both negociations and i experience nothing else than great satisfaction after getting the car I want, he was extremely knowlegdeable and made it easy for me to get he right car.

latremu

Jan 31, 2012

Mr Chito Encarnacion was very friendly and accommodating, and he was knowledgeable regarding the car that I wanted. He immediately offered to have me test-drive the vehicle I was interested in, and was honest about the options and deals regarding the car, even when faced with the deal for the same car from another dealership. He also gave me the best deal for the car. He answered all my questions very well and honestly. The other members of the dealership who I encountered were also courteous and very helpful, and the environment of the dealership was mostly comfortable. Mr Frank, who spoke to me of financing and the final papers that needed signing, was also very good in explaining the payment options and the papers, without being pushy. I had a good experience with this dealership.

mca2012subforlca

Jan 31, 2012

Excellent follow up from initial internet inquiry. Friendly and great car buying experience! Understood importance of no b.s. in providing price. All on the team was helpful and made the night!

Greg fuehrer

Jan 30, 2012

The sales staff was able to meet our needs ,for selection and price. My late 90's jeep that took my family from beach to mountain top. Sadly it is now gone,and I needed something to replace it with. Simon Sedrek set us up with a forester,fits our budget and our outdoor needs. Simon was aware we wear shoping and test driving many cars and trucks in the area,with this in mind he took our info,set us off for a test drive and explained our options with different models. Never pressured us for the sale, gave us time to come back look and ask more questions. Gave us a price,we bargained with Simon and Jose ( the sales manager )and drove our 2012 forester home .Very happy We stopped in,got it home loaded some gear, hit the road dose everything we need it to do with great MPG thanks Simon and Jose.

DonaldHo

Jan 16, 2012

Chito was good to work with. Frank Valanzola as well was very professional as well. Did take some time to hash out a deal, but it was worth it. I highly recommend working with Chito. He was straight forward sales and no games.

raymunde

Jan 13, 2012

Overall my experience in purchasing my Outback was very good. Jesus is very knowledgeable and friendly. He took the time to show me the differences between the models. After I decided on what I wanted it was smooth sailing from there. Also, in the days after driving off the lot, he was very responsive to my questions whenever I had any.

ljacobson98

Jan 2, 2012

The dealer ship was courteous and helpful in all manners. They even helped us to take care of our old car which we did not trade in. There was no pressure to buy anything we did not want. Mr. Encarnacion even gave his personal number to us for us should we need him when he was home. They made us comfortable and were very helpful in all ways and we certainly would recommend Mr Encarnacion and the Hudson Auto Group.

meshe

Jan 1, 2012

Chito,is so warm and friendly that you cannot help, but to purchase a car from him. Hudson Subaru keep you in the family and treats you as such.My schedule has been very busy,since I purchase my Forester end of the year. But I wanted to extend my thanks to Giovanny castillo for stepping in and working it out. Many many thanks to Frank valanzola for doing magic, Husdon Subrau please continue to make others feel at home you guys are awesome!!!!Michelle Williams

cgrivoy1

Dec 31, 2011

Very good experience. The sales man Chito Encarnacion was very friendly and you should seek him out. Very knowledgeable. He let me take the car home for a test drive and he provided great customer service. Helped close the transaction on New Years Eve. I bought a used 2004 subaru legacy at a reasonable price and they did promise to fix some of the things we pointed out to them and they also promised to provide a second pair of keys. I would recommend this dealership to anyone who is in the market for an old or new car.

cigua

Dec 31, 2011

Chito was a great sales person to work with. We were recommended by a friend and everything he said about Hudson Subaru and Mr. Chito was true, will always by from Hudson Subaru.

JanRam28

Dec 31, 2011

Mr. Chito was so caring and attentive to my family and I. From the second he greeted us to the finalization of my deal. I explained my concerns and he listened to everything I had to say. In fact, he took everything my family suggested into consideration. The price was very fair - there wasn't much haggling, at all. In short, I am appreciative of the exceptional service provided by Chito and entire Hudson Subaru staff. Thanks.

mdborrero

Dec 31, 2011

I highly recommend Hudson Subaru. Everyone at Hudson are friendly, and professional. Including the Service Department. I look forward for my next purchase From Hudson Subaru...

mlnestel

Dec 31, 2011

Great service. Treated like V.I.P. I recommend this place. Great service and quality cars. If I buy another Subaru I will return to Hudson.

Elvira Olleres

Dec 29, 2011

The Sales Consultant,Mr. Luis Sanchez was very helpful in working my application papers,teaching and showing me to operate the car that I got from them. And their boss was also very accomodating to me.

Anthonylarwa

Dec 28, 2011

When I went to purchase a new subaru, chito treated me like family. He explained all of the features the different cars had and did not pressure me into purchasing.

ptc1020

Dec 26, 2011

Chito is one of the best car salesman I've ever had the pleasure of dealing with. He is hard-working and will try his hardest to get the best deal for you.

bustost

Dec 25, 2011

Great service and salesperson to work with! Had a great buying experience at Hudson Subaru and plan to continue purchasing my vehicles from them in the future

Piguia

Dec 25, 2011

Chito was a very helpful salesman. He made the experience of choosing and purchasing my car enjoyable and not stressful. He even called to follow up on the car.

xsoftdx

Dec 22, 2011

Chito is the reason why we go to Subaru,JC. He is so helpful and answers every questions we have....he is so knowledgeable in his work. We are so impressed. I will go back to him on our next car hunting.

daryltabug

Dec 20, 2011

We came to Hudson Subaru just to inquire about a 2.5X Touring Forester and we ended buying one instead. I never thought that I will be approved for financing as I just came here in NJ and I have not started building my credit here as I am barely new. To my surprise, Hudson Subaru has helped me with the financing and they have been very considerate with me. Special thanks to Chito and Frank who has been very patient and accomodating specially to my kids. Hudson Subaru treats their clients with great respect and makes them feel as a part of their family.

Di & John

Dec 20, 2011

Late November we decided to replace our '98 Outback with a 2012 Outback; this is our fourth Subaru. We considered several dealers closer to our home, but found what we were looking for in Hudson Subaru's inventory on-line. A call was made to make sure the car was still available. Our first contact via phone was with Simon Sedrak and he assured us Hudson Subaru had the car. As soon as we arrived, we were certain we had not made a mistake in coming to Hudson. Before even meeting Simon in person, who was with a client, we were greeted, offered refreshments and felt at home. The sales staff was not pushy and respected that we were there to see Simon. We knew exactly what we were looking for and the price range we wanted and Simon made that happen. Simon was very knowledgeable regarding all the new technology and very patient explaining it all to us - it was a big jump from a 1998 to a 2012. Once the car and price were all agreed upon, they made it very easy to take care of all the financial and insurance arrangements. We were even able to understand the extended warranty! We even received a follow-up call from Christina checking to see if all was OK. Overall, we highly recommend Hudson Subaru and will return when we're ready for our next Subaru.

polapino

Dec 20, 2011

Chito was a great sales person to work with. He answered all our questions and was very helpful through every step of purchasing our Subaru.

lrancel

Dec 19, 2011

Simon was very helpful and extremely patient. He took the time to educate me on the how and why of the car and about the lifetime warranty. Simon answer all of our questions and finalize the sales. overall it was a good experience, Thanks, Simon and the rest of the staff.

danjos7

Dec 17, 2011

Friendly atmosphere at the dealership, Chito is very attentive, friendly and professional, good experience on our part, congrats to Jeremy too, will recommend this dealer definitely !!!

tristan001011

Dec 17, 2011

Chito took great care of us. He made the process fun as well as informative and efficient. While we waiting for the car to arrive he kept us updated regularly. We'd happily do business with Chito and the nice folks at Hudson Subaru again!

george cowan

Dec 16, 2011

Excellent buying experience. Traded in a 2008 Subaru with 99,000 miles. Good trade in value. Ask for Chito in Sales. He is extremely professsional and knowledgeable of Subaru vehicles. Easy to work with to achieve the best price. I did my homework ahead of time on vehicle pricing and was prepared to deal. My wife found his name in here. Everything in here was positive about him. Very pleased with the car and the delivery process and paperwork. Would definetely go back again.

varand

Dec 15, 2011

When I entered the dealership, I was just checking my options for a new car. I ended up buying a new one because of the excellent job of the salesman. He pointed out the features of Subaru vehicles vs competitors. I named my price and ended up with something that is reasonable.

julio.valladares

Dec 14, 2011

If you're in Hudson County, visiting Hudson Subaru is a no-brainer. Convenient and they're equipped to handle all of your Subaru needs.

rmr256

Dec 14, 2011

I had a great experience at Hudson Subaru. I was greeted upon entering by Chito and was immediately assisted with my car needs. He mad the experience of selecting and purchasing my first car very easy. I would and have recommended this dealership to my friends.

aurelioisip

Dec 12, 2011

It had great customer service, quality of work, friendliness was a plus, and the prices are affordable. Overall my experiences at the Hudson Subaru was great.

mbrizuela

Dec 12, 2011

I have visited this dealer 3 times in my 10 years of stay in Jersey City to get a new Subaru and they never failed to amaze me how they work to meet the needs of their clients! Keep up the good work guys and Chito you are the best!

mjmgaotundo1

Dec 10, 2011

My sister and I went to Subaru to get a used car and we had a great experience with Hudson Subaru. Customer Service was great we did not spend so much time in the dealership, and we got what we wanted. They helped us and answer all of our questions. They called us a few days later asking if we were pleased with our purchase and if were having any issues. We are very happy with their service Chito was very helpful.

Nutley5

Dec 8, 2011

Purchased a Subaru Outback on Black Friday 2011. Our salesman Chito was very knowledgeable and provided us with the information needed to determine why to purchase a Subaru and not the Jeep that we had originally planned. In addition, Chito came recommended from a friend whom had purchased a Subaru previously from him. Although this Subaru dealership was not the nearest one to my home, I am glad we used them. I would also like to add that Chito made two follow up calls to see how I was enjoying my new vehicle. I traded in a BMW for this car and I must say, even BMW did not follow up like this dealership did. . They provide a lifetime warrranty on the Powertrain of our 2012 Outback-not all dealerships offer this.That being said, all in all this experience was a positive one. If you are shopping for a Subaru, I would recommend visiting Hudson Subaru...ask for Chito.

jokke

Dec 6, 2011

I am early in exploring my car purchase. I am attracted to Subaru, and felt like it is better to go into the dealership to learn more, versus just reading about the cars. Jeremy was a real pleasure to speak with, offered me a lot of knowledge in a short period of time. He answered all my questions quickly, and I think honestly. He is very upfront of things that are done really well at Subaru, and some things that are not. I got a very good feeling about Subaru, and my interest for the car is very high.

bayoneb

Dec 5, 2011

As soon as we entered the showroom at Hudson Subaru we were greeted by a member of their sales team. When we asked to see Wayne (Hudson's Manager) he came right out and greeted us and asked us what type of Subaru we were interested in seeing and introduced us to Chito Encarnacion one of Hudson's senior sales persons. I can tell you that Chito was very knowledgeable about the Forester and guided us through the sales process without any hard pitch sales pressure. Once we had decided on the Forester we wanted he was super in getting us introduced to the various functions of the vehicle. I have purchased many vehicles over the years and must say that the purchasing experience at Hudson Subaru was one of the best. Thanks Wayne and Chito! Regards Ed Q.

moenee

Dec 5, 2011

My mother has been looking to buy a SUV since August. My Saturdays up until now consisted of visiting various car dealerships in the tri-state area only to come home empty handed. We came to Hudson Subaru this past weekend and we were greeted by Chito Encarnacion. He was so pleasant to work with. He comes off genuine and is eager to help. We felt comfortable and we trusted him. As a result, we made a purchase. The process was simple. Chito and Frank Valanzola explained everything we needed to know and we were off within a couple of hours. I must admit, I had a good experience at this place and have nothing negative to say.

Nilbeth14344

Dec 3, 2011

I had dealt with different Auto dealers before but this one was "One of a kind". Jesus Cabrera was very professional and extremely helpful. He was honest and patiently answers all my questions. It was a pleasure doing business with him. Now, i am a happy customer owning a new Subaru outback 2012.

jc_28

Dec 2, 2011

it was our first time at Hudson Subaru and we were pleasantly surprised at the experience we had. The salesman we worked with, Jesus Cabrera was very knowledgeable about all the models we looked at and helped us to find the best fit.i would highly recommend Hudson Subaru to any and all prospective buyers..thank you, JESUS!...:)

msanders1977

Dec 1, 2011

Jesus was incredibly helpful and offered everything I was looking for. I would happily refer my friends to this dealership. Thank you very much! Megan Sanders

Fonzi

Nov 22, 2011

You would not think that this is a car dealership as soon as you enter the door. Everyone has a smile, courteous and friendly. Negotiating with them is fun instead of intimidating. Jeremy and Chito are very knowledgeable about the Subaru cars. They would suggest on what they think you should get depending on your preferences instead of trying to sell what you don't really need. A very nice touch. They won't even ask you how much budget you have or how much you are intending to pay like some other dealership. They are pretty straightforward. To make the story short, we bought a 2012 Black Forester. On the night we pick up our brand new Forester, Chito took all the time even though it was already late to help us get oriented with the car.We left the dealership with a brand new car and a new set of friends.Thanks Jeremy and Chito, it was a pleasure dealing with you both.**coffee is great with the creamer.**

fosse

Nov 20, 2011

Worked with Chito to test drive a couple of used Outbacks and purchased a used 2011 from him. Purchasing a car is always an all day experience and he final price was ok but still felt it could have been a little lower. Chito is very good at his job & informative & helpful in many ways. I pretty much knew this was the car I wanted to buy so it did not take much convincing on his part. I did have to bring the car in for service a few days later as the fan belt was off of a groove and was making a loud squeaking sound. I brought it back right away and it was adjusted and all was done quickly and no problems since. So all in all it was a good experience as far as car buying and would return on my next purchase.

reznyce

Nov 20, 2011

The folks at Hudson Subaru are very helpful and friendly. Salesperson, Luis Sanchez is a very good guy. I Highly recommend them. This was the second time we worked with them. We will certainly return in the future.

douglas T. Cox

Nov 9, 2011

everyone had a smile, each employee had information ready. they did not need to research.everything was up front did not try to hide anything also their follow up calls were a surprise. thank you Douglas T.Cox

livdeleon

Oct 9, 2011

The team at Hudson Subaru was very helpful & welcoming to us when we came in to look at cars. Our intention was to test drive the Subaru Outback 3.6. Chito was very informative & knowledgeable with regards to the features & options the Outback had to offer. Not only that, but he was very easy to talk to and work with. Towards the end of the test drive, he happened to mention that his wife drove a Tribeca. Which, happened to be the car we noticed as we drove back into the lot. We ended up test driving the Tribeca and unexpectedly realized that that was the car we wanted! Long story short, Chito was very patient with us with regards to negotiating the price. In the end, the price was excellent and we love our car! The experience at the dealer was relatively easy. Frank, despite it being the end of the day on a Friday, spent time explaining the finance paperwork thoroughly. We will definitely refer future car buyers to Hudson Subaru!

cfaithdent

Oct 6, 2011

My daughter and I visited the dealership with tarnished credit. My daughter called the dealership and spoke with Jesus who promised that he could find us a loan and get us into a new car. e was extremely professional and the dealership as a whole treated us like royalty while we were there. My only set back was the final price of the car financing however, I cannot fault the dealership because of my credit issues. We are happy with our car.

csugioka

Oct 6, 2011

Excellent overall service! First time purchase at this dealer and everyone I had the pleasure of dealing with was friendly, helpful, and knowledgeable. They answered all my questions about the cars I was interested in, as well as, all my financing questions when I made my final decision on which car to purchase. A wonderful car buying experience!

Jimm219

Oct 6, 2011

I am a returning customer and I can honestly say from the moment you enter the business you are treated with courtesy, friendly and professionally. We all know how difficult it can be sometimes making a car purchase whether new or used. But at this dealership they extend every courtesy and keep the consumer informed. I would definitely recommend this dealership without hesitation, a truly good experience.

gmatos

Sep 29, 2011

My bf and I went to this dealership just to window shop and found a car he really liked. Chito was very ambitious and eager to make a sale. He worked with us to come to an agreement on a price and we ended up leaving with a new car. I would definitely recommend Hudson Subaru to anyone interested in a Subaru. Purchasing a new car can tend to be a tedious and long process, but Chito made it an enjoyable experience.

timeitself

Sep 21, 2011

This is the 3rd Subaru Outback I'm leasing from Chito at Hudson Subaru.I guess this is a reference per se.Good experience, for what good buying a car can be.

majgoku

Aug 17, 2011

Even on our first visit, which was made to simply browse, the friendliness we experienced was a welcome change. The staff was attentive and accomodated our questions and our test drive request in a timely manner. They sat with us and gave us options as well as asked us questions to see how serious we were It's to be expected. We warned them that we would not consider buying a car for a few months. Honestly, I expected a slew of calls accompanied by harassing voicemails after the months passed but gladly that did not happen. We returned as we predicted and dealt with Jermey Sharp. He was eager and knowledgeable about the automobile. Since he was the representative that accompanied us on our initial test drive we were already familiar with him and his warm nature. He was not pushy and did his best to give us as much information about our wouldbe car as possible. When we returned our mind was already made up about the Subaru Outback and Jermey did an excellent job of enlightening us about the Subaru experience and benefits. Prior to this, we did try visiting another dealer just to compare but it was a major catastrophe as the sales person I had scheduled an appointment with did not even show and the car that I spoken on the phone about turned out to be sold (w/o even notifying me prior to our appointment). We were extremely happy with the way things turned out and would recommend Jermey, his team, and Hudson Subaru to anyone. The car already does the talking but the sales person is what makes it possible to feel satisfied that your "big decision" is reasonable and attainable. Thanks Hudson Subaru! See you guys in 3,000 miles!

jeremybrandman

Aug 4, 2011

Great service, good price, and very attentive to my needs and patient! Highly recommended. Plus, they're easy to get to from Manhattan (they picked my up at the PATH stop at Journal Square).

lizyofi

Jul 26, 2011

Jeremy is the kindest and most professional car salesman I've ever met. I went in just to shop around but was so impressed by Jeremy--and of course what he had to say about the subaru legacy--that I got myself a car then and there. Jeremy is knowledgeable but not pushy in any way, and I felt confident that I could trust him. My car had to get delivered two weeks later, and Jeremy stayed in touch with me while I waited. I even got a small free upgrade! From start to finish, my experience with Hudson Subaru and Jeremy Sharp was incredible--far beyond my expectations. And I love my new car!

Outback Owner

Jul 12, 2011

Stopped into to test drive a Subaru outback 2.5i Ltd. Really loved the car, but the dealership was having trouble keeping stock because of supply problems associated with the tsunami that devastated Japan. We told our sales associate that we loved the car but we were only interested in three of the colors and didn't want to wait. Chito said if we left a refundable down payment he'd go to work. We were skeptical but left a modest down payment ($500) and Chito went to work. The next day he called to say he found the car in silver with black leather interior. We said we'd take it. The following day he had the car brought from across the state and we picked it up on the lot. He's a man of his word and we couldn't be happier with the car.

Laurie708

Jul 9, 2011

These guys are great!...friendly, patient, unintimidating, helpful. They assisted in creating a very pleasant car-buying experience -- even (dare I say?) fun! I truly believe they really want to make sure that the customer is extremely satisfied and very happy with their purchase in every aspect.

chevyss3

Jul 4, 2011

Just purchased a 2011 Legacy. Jeremy was my sales person and Frank was the finance manager. After shopping around for two paniful months, they offered me the lowest price for the car I wanted without having to argue or haggle with them. They were friendly and completely honest with me the whole time. They didn't add any last minute fees or hidden charges as other dealers have been known to do. I bought many cars in the past and I must that this was my most pleasant car buying experience. Thank you Jeremy and Frank.

Mahalum

Jun 22, 2011

The Subaru car specialist Chito Encarnacion did his best, in spite of his hectic workload , to help me find the car ,that I THOUGHT , I wanted. Giovanni gave me a very attractive price for the Subaru Forester 2.5x . After a careful review and assessment of the features, I decided a change of choice of the car. Since the original deal was "closed" , my change of choice must have created some difficulties and disappointments. In spite of my repeated "undecided" choices , the whole sales crew were very accommodating, friendly and understanding. Chito Encarnacion's unrivaled patience and perseverance helped me to finally make the final choice .After three days of deliberation, Chito Encarnacion, with Giovanni and Frank V. gave me the opportunity to drive home a brand new Subaru Forester 2.5X Premium, with appreciation , joy, satisfaction .Salamat po! , Muchas Gracias! Gracie!

scottpettigrew

Jun 21, 2011

I have to say that the staff at Hudson Subaru made purchasing my Tribeca a pleasant and wonderful experience. Not only did I get a great deal but I never felt stressed or uncomfortable. Chito was exceptionally helpful and informative. He made me feel at ease and really went the extra mile to give me an awesome deal on a car I love. Everyone went out of their way to make the buying experience as stress free and pleasant as possible. Christina was also very nice when I called several times with questions. Every one made me feel like they were on my side trying to get me the best possible vehicle at the best price. I feel like everyone really listened to what my needs and concerns were. The gentleman in finance was also really nice and explained everything in very patient detail. I posted on my facebook what a great experience I had at Hudson Subaru. By far the best car buying experience I have ever had!

arcaraos

Jun 8, 2011

Wife needed new car for a daily driver to commute to work. I walked in to just look around in the middle of May and met Jeremy. He was very informative about the models (Forreter XT and Impreza WRX) I was inquiring about. He was not pushy, and made my first visit a pleasant one. So, I finally bring my wife in for a test drive a MONTH later, and Jeremy was again available to help me. It was a little while since my last visit, but he remembered me and gave us a test drive of the model we were inquiring about (Forrester XT). He knew the car top to bottom and explained the useful features. We got back and again he was not pushy and all I requested were some numbers to mull over. HOWEVER, there was a blue 2011 WRX STi Sedan sitting on their showroom floor. Since I wasn't there for me (my daily driver is the arch nemesis EVO X), I was just luke warm to the Sti. However, the more my wife and I spoke and discussed other options (BMW X3 or 3 Series, both a little too much $$$ than we wanted to spend, but in the running if we couldn't find anything else), I decided to sit in the STi (mistake number 1) and then my wife sat inside (mistake number 2), and then my daughter said to me, "this is the one daddy!". I was still hesitant because I wanted a silver STi hatchback if we ever decided to get one. Well, Jeremy said to give him a minute to see what was available. He comes back and asks me to test drive the sedan because another dealership was inquiring to do a swap. I said no but the wife insisted so I wouldn't be kicking myself for refusing a chance to test drive one. Normally, dealerships don't allow test drives in STi or EVO X models. Well, they opened up the dealership doors and backed it out and off we went for a test drive. We came back and asked for numbers on the STi. Given the Japan tragedy and Subaru US inventory of cars, WRX and STi models are super rare and $200 over invoice just doesn't happen right now (checked all subaru forums)...basically, buy one if you see one (especially a decked out STi Limited). Well, to make an already long story short, MY daily driver is now a STi!!! I was in and out of the dealership in 3 hours with all questions, test drives, and financing! I got a nice Father's Day gift ahead of time and still retained my EVO X, so I'm living a lot of men's dreams!Please DO NOT confuse HUDSON SUBARU / Hyundai with those other "HUDSON..." dealerships on Rt 440 in Jersey City. These guys are the anti Rt.440 car dealership! (I wanna give a shout out to the Hyundai Finance guy filling in at Subaru to help me, no BS and straight forward...much appreciated!)THANK YOU TO JEREMY, Chito, and the other sales guy who owns the SPOON powered CRX track car! Very nice to deal with all of you. Hope to see you soon for my first service! 1,000 miles will go quickly because I wanna see what the STi is capable of!

HSmoo

May 31, 2011

Overall experience was very pleasant. Our salesman answered all our questions and provided very useful advice. When it came down to pricing, it did start higher than we anticipated at first, but Hudson Subaru were willing to work with us to settle on satisfactory details ans terms.

powellab180

May 26, 2011

Over my lifetime, I've purchased 7 cars from various dealerships in Massachusetts, New York, and New Jersey. This the worst dealership with whom I've ever dealt. The major problem is post-purchase service. I purchased a service contract and then decided to cancel it. It took 5 months to receive my money in return. They even tried to stiff me for the sales tax! Frank never returned my calls. Other employees lied about whether he was around. They are insulting and disrespectful.

RubySuby

May 19, 2011

I arrived at Hudson Subaru on May 4, 2011 with the intention of purchasing a car with a manual transmission and good gas mileage. Those were my only stipulations (on top of getting a good price!). Of all the models, I was sure I wanted to leave with a 2011 Legacy. Here's where good salesmanship comes in.Chito informed me of the different types of Legacies and I was utterly infatuated with the Legacy GT. He told me that it required premium gas because of the turbo. He then said that his next suggestion would be the V6 Legacy but, with a focus on gas mileage, the 4-cylinder would be best. How about that? I was just about to convince myself to purchase a car I couldn't afford before Chito reminded me of what I came for.The manual transmission became a bit of a hassle because they had to order the car since they didn't have it in stock. The initial waiting period was slated to be 6-8 weeks. I'm happy to say I picked up my brand new car yesterday, May 18, 2011. Chito took the time to thoroughly explain all of the bells and whistles, especially those that weren't so obvious (using heated mirrors, reverse gear, etc.).I couldn't be happier with my purchase and the service I received from Chito and Hudson Subaru. I would definitely recommend visiting the dealership and experiencing for yourself the courtesy and assistance I received.

JavaJay73

May 8, 2011

I brought my car in for an estimate on repair work on the front bumper. I still had a year left on my lease but I was already looking to upgrade. Christina was very helpful. She listened to what I had to say and never pushed anything on me. I had to think about what I wanted to do. A week later when I brought in the car for the repair, my wife and I proceeded to look at other cars. We spoke with Christina and again she answered any questions we had, worked with us on getting out of our current lease and helped us upgrade our car with a new lease. Again, she never pushed us to do anything like other salesmen do. She never tried to get us to buy something we didn't want and they worked with us on our financing. I would highly recommend this dealership and Christina to everyone.

dreambooks

May 7, 2011

We could not be happier with our experience at Hudson Subaru. As we were coming from Brooklyn to test-drive a vehicle we'd found on the internet, the staff sent someone to the train station to pick us up and bring us to the dealership, which was much nicer than having to find a taxi in an unfamiliar neighborhood. Jeremy was a friendly, knowledgeable, professional salesperson who was not pushy- which was muchly appreciated. When it came time to work out the financial aspects of buying the car we chose, Frank was a dream. He was patient with our many questions, and went above & beyond to make sure we got the best deal possible, with affordable payments and plenty of insurance. The staff there was wonderful, in general, and we would highly recommend their services to anyone looking to buy a pre-owned car from a family-owned dealership with nice, honest folks.

TUGGLEB

May 1, 2011

Christina provided outstanding customer service! She consistently followed up in a timely manner and helped me get a new car within my budget, with all the features that I wanted, and exactly when I needed it!! She also made the purchase process easy and non-intimidating. I highly recommend Christina and the sales team at Hudson Auto Group.

jenningsrh2

Apr 28, 2011

Needed to purchase a new car for work and Subaru was at the top of my list. Chito took the time to provide comparisons for each model I was looking at; even non-Subaru models. He was friendly, attentive, non-harassing and forward. Great experience from start to finish.

ckliment

Apr 27, 2011

My salesperson, Alan has been responsive and thorough in all my interactions with the dealership. He is knowledgable and personable and makes the process unintimidating and fun. His experience as a car salesman is obvious, especially in the way that he does not oversell. He is well aware that the cars sell themselves and his style is well-matched for someone like me who is easily irritated by overzealous salespeople.His follow-up has also been excellent and I plan on using this dealership in the future even though it is not the nearest to my home.

MJC54

Apr 27, 2011

Everyone was friendly and helpful. During the test drive I was encouraged to really see what the Forester had to offer to ensure that it was the right vehicle for me. Salesman, Jeremy Sharp, was very knowledgeable about the vehicle and made the process of buying a new car quite enjoyable and worry-free. Also, the price that I was offered was very reasonable and the best I'd received from any other dealership in the area. I would definitely recommend Hudson Subaru to anyone who is looking for a new or used car in the North Jersey area.

Giacomelli

Apr 26, 2011

I leased my first Forester in late 2002. Yesterday I negotiated my FOURTH Forester lease. Besides absolutely loving the vehicle itself, I have found that my experience with my dealer's staff is a huge part of that satisfaction. Chito has handled 3 of my leases and he has always been courteous and thoroughly professional. I feel comfortable asking him all the tough questions and knowing I can trust him to be honest with me. Frank V. has also made the involved process of leasing pleasant and satisfying. I also want to mention that the service group has been outstanding over the years. My only complaint is that I have to drive 8 miles to get there -- but it's worth the drive.

JerseyCityBG

Apr 10, 2011

This was our first time buying a car and we had a great experience. We didn't feel pressured at all and Jeremy asnwered all our concerns and was very well informed.From start to finish Jeremy made the transaction smooth and seamless. Even after the purchase was finalized Jeremy took time to show us the different features of the car. We are extremley happy with our forester. We highly recommend this dealership and the quality of their employees.

Louis-FrancoisLapointe

Apr 10, 2011

The whole deal got finalized in 4 hours. 2 hours for a test drive, then 2 hours for the trade in and to get the keys. The hick is that I am from CANADA and I was trading in a canadian chevrolet sunfire 2002 for 500$ with no title. I did not test their financing process since I got the financing through State Farm.

Graphicfunk

Apr 5, 2011

Wonderful folks to work with. They put no pressure whatsoever! They sort of let you sell yourself on the product. Very attentive and quick on the draw to return calls and emails and most important they keep their word. Very helpful and honest. For example, the alloy wheels and roof sidings are included with the base price while other dealers are asking and additional amount. They are honest and this goes a long way. They met all my expectations and closing was a delight with not one adverse surprise. Jeremy did all the upfront work and the managerial workings were kept away from me. It was a true delight to work with this dealer. Kudos! Daniel Cuesta, Jersey City

azl

Apr 1, 2011

We had a great experience working with Alan to purchase our new outback. He gave us all the information we needed to make an informed decision but didn't pressure us at all. He was fair and honest and I would recommend him to anyone. Alan made our first car buying experience a pleasant one.

thomgray

Mar 29, 2011

This is my second Subaru that I have purchased via the internet. When I contacted my original dealer, they were unable to locate the car I wanted and then they were unwiling to provide a fair price for my trade in. Here, the were very easy to work with...fast..relialbe..honestI would strongly recommend them.Thom

chad212

Mar 28, 2011

Hands down the best car buying experience my wife and I have ever had. Jeremy Sharp was honest, trustworthy and went out of his way to make sure we got the best deal possible. We did a lot of research about other Subaru dealers in New Jersey and New York...Hudson had the best price and by far the best customer service. We did extensive internet research and noticed that the "internet price" was a way to get you hooked into the dealer, where they would then throw a different sales person at you rather than who you were talking with online. That was not the case at Hudson, When we pulled up to the dealer Jeremy was waiting with my Forester, ready to answer any questions we had. I have already recommended him to four friends looking for cars. And lastly, I'd like to note that this is my first Subaru after owning and driving 5 different Hondas since I was 16 years old.

suhakas

Mar 28, 2011

Had a wonderful experience purchasing my car with Hudson Subaru. This was the best car buying process I have ever had. Jeremy was honest from the start and made this an enjoyable experience. I love my subaru and would recommend Jeremy and Hudson Subaru to anyone in the market for a new Subaru.

invazian21

Mar 26, 2011

Great experience. Chito was very accommodating as was the finance person, Frank. Definitely recommend this to other prospective Subaru buyers. We are very happy with our purchase and are fully satisfied. We live in Bloomfield, but would rather go to this dealership even though it is farther away mainly because of the people

Jpfunkz

Mar 22, 2011

This was my first time buying a Subaru and I had a great experience. I didn't feel pressured at all and the salesman was well informed. I was told to come here by a friend who purchased a car not too long ago and I'm glad I listened to him. I am truly enjoying my new forester.

gerald miller

Mar 14, 2011

This is the 3rd Subaru that I have bought from this salesperson. He is sincerely friendly and does not overpressure. He respects me as a consumer and always tries to accomodate us.I have positive comments about the friendliness and courtesy provided by maintenance staff. Regarding maintenance, the only concern I have is about high labor costs.

joel1000

Mar 12, 2011

My salesperson, Alan Russotto, gave me courtesy, honesty and respect. As a buyer the only other thing I could ask for was a good deal on a new Subaru, and, Alan gave that to me. Believe me, I shopped around because I sent an email for a quote. Many dealers called. After reviewing the numbers, I settled on the deal Alan offered. Not only the deal offered can always make the grade, the salesperson must be someone you want to do business with. I talked to many salespeople but settled on Alan as the person I wanted to deal with. He was thorough and made us feel comfortable. I'd recommend him to anyone. Thanks, Subaru! Joseph Leone - a new Outback purchaser

Allanqueng

Mar 10, 2011

I went there hoping to get aprroved for my first car since i dont have any credit history yet,and YES!i got my Subaru Impreza and I love it!!The Agent was great and helped me all the way until i took home my car!!i highly recommend this dealership!!Overall experience:EXCELLENT!!!!!!

hancheol

Mar 9, 2011

When my husband wanted to buy a car, I asked him whether he was going to go alone or with me since he doesn't speak fluent English. He said, he will go all by himself. I told him I would pray for him so that he could meet an honest person who could help him out. We had had some ugly experiences in the past when purchasing cars. Many of them were not trustworthy. I prayed really hard. when he came, I asked him, "How's the salesperson?" He said, "Oh, I met a very nice friendly person. He gave me a good deal." I told him, "I prayed for you. I knew God would provide the good person for him. Praise the Lord for providing an honest and good person through this. I hope many salesperson would be like him to be helpful. Thanks to the team of Hudson Subaru. May God bless you through your honest and hard work. We love you.

drewdonohue

Mar 3, 2011

We are extremely happy with our new forester and the entire car buying experience at Hudson Subaru. In the course of a week and a half, my wife and I met many stereotypically sleazy obnoxious car salesmen, dealing with Jeremy was truly a breath of fresh air. He was extremely courteous, honest and helpful. I guarantee that anytime I know someone buying a new car, Jeremy's will be the first card i go for in my wallet.

nicole17

Mar 2, 2011

The Customer Service at Hudson Subaru was excellent. More important, we were treated with respect and we were offered many options. I visited around 10 car dealers prior to making my decision. At other car dealers in Jersey City and Route 22, salesmen did not want to show us any car unless we would tell them how much we were willing to pay. If we would offer a low number they would show us junk. Used cars with almost 100,000 miles. At Hudson Subaru we were given options. I ended up buying a Subaru Impreza 2009 and I was able to make my decision pretty quickly since the process was made very easy for us. No game with the selling price!!!! At one particular dealer in Jersey City we saw a car listed on the internet for $3,000 thousand dollars less than the price they had the car listed on the window. The salesman was pushing the car to us for a full price. When I confronted the salesman and manager about the internet price their answer was: Oh, you did your homework! We did not have that problem at Hudson Subaru. I highly recommend to everyone to save your self some time and aggravation and skip all the other dealers. Go to Hudson Subaru and ask for Christina. I am sure you will be delighted. Subaru is rated very well and for those of you who worry about the snow, Subaru is all wheel drive.

Stellarpet1

Feb 28, 2011

I stopped at Hudson Subaru on Sat 2/26 to start the process of buying a Subaru Forester for my small business, Stellar Pet Services. I was greeted in a timely, friendly manner, helped with all my questions, and made to feel quite comfortable during my visit (which was far speedier than at any other dealership). *Alan R at Hudson Subaru is the most respectful/approachable car salesman that I have ever worked with! I recommend Hudson Subaru and Alan R.!

rosanna

Feb 17, 2011

Chico is superbly knowledgeable about Subarus, courteous, and clear. He made no attempt to push a sale on me, and he was extremely efficient about providing me with the model I asked for. It was the most civilized transaction I have ever had in purchasing a car. The car is just what I wanted, and at the price I wanted (the best price I could find for that model in the whole New York City/New Jersey area). But what mattered most to me were Chico's intelligence and straightforwardness.Rosanna Warren

joshisay

Feb 9, 2011

Alan is an exceptional car dealer. He was honest and trustworthy and was not pushy or overbearing in the least. I spoke to him numerous times on the phone and he was always happy to answer my questions. I would absolutely recommend him to all of my friends. And, I'll be back!

lewsmith

Feb 9, 2011

Buying a new car involves looking at many factors, ranging from style, reliability, safety, price, etc. It can be a daunting decision and a stressfuL experience. It calls for a new professional relationship. And, like all relationships and important decisions, it requires trust. My visit to Hudson Auto Group was a first rate experience because of the trust Chito Encarcion established with my wife and me. (He did want to sell us a 1934 Pontiac but I insisted on a 2011 Subaru. Just kidding. It was a 1942 Chevrolet).Chito has a wonderful way of putting you at ease. He knows what he is talking about. He cares. He has called me three times since the purchase to make sure everything was OK .He offers to come to your home twice a week to wash the car. Chito is knowledgable and confident - but not pushy or demanding. Many folks I know have sung praises about Subaru.This is my first - and now I understand why they love their Subaru.Thank you Hudson Auto Group. And, thank you, Chito. Yes,Chito!Cordially,Lew Smith

steffi2202

Feb 8, 2011

I received excellence service and educated Information!This is a car dealer you can trust and don't feel they just want your money!They want you to love your new car and drive a Subaru your whole lifetime!This is exactly what i will do, thanks to Hudson Subaru :-)

ElleeJ

Feb 7, 2011

It was most amazing experience ever. If you are sick and tired of playing games with car sales people, I suggest that you go to Hudson Subaru and ask for Jeremy Sharp. I requested on-line quote and Jeremy responded so quickly with detail information. I was dealing with 4 other dealers on-line but Hudson Subaru/Jeremy is the only one who gave me bottom price with detail information. My husband and I went into the dealer on Friday night (02/04/2011) and bought new 2011 Subaru Outback within in an hour. Jeremy went over things step by step, explaining all the documents and manuals so clearly I felt very comfortable. Two Thumbs Up for Jeremy Sharp!!!

jeanette diaz

Feb 5, 2011

Chito was very kind and patient, offering to show me as many cars as needed to be shown, in order to get me what I wanted. I told him what I wanted and then he pointed to a parked group new cars, and advised the one you want is in that group. I was thrilled and still am.

oceanblu7425

Feb 5, 2011

When I left Hudson Subaru I felt like part of the their family. Everyone treated me great. I did a lot of research on the Forester and they gave me a great deal. I did have to wait 2 weeks for my car due to having to order it and the bad weather but it since having the Forester it was well worth the wait. I look forward to many years with my Subaru and already told all my friends to go to Hudson Subaru if they want a new car.

jehrlund

Feb 2, 2011

Fantastic energy from the crew. I went with the expectations of settling on so so car and ended up leaving with my dream car. They found me exactly what I needed. The entire process was smooth and easy from walking in to signing the dreaded papers. I highly suggest this operation, well done!

emski77

Jan 24, 2011

Even though I had a positive experience with Chito Encarnacion of Salerno Duane Subaru (now Hudson Subaru) when I purchased my first Subaru in 2004, I decided to go to Liberty Subaru this year because of their proximity to my current home, and because I was pleased by their Service staff whenever I went to their location for my routine maintenance visits in the past several years.When I arrived at the dealership with my 9-month-old daughter in a stroller (who was well-behaved the entire time I was at the dealership), I took a couple of minutes to look at the Forester and then stayed put in one spot close to the main desk where an employee was sitting and talking with another employee. For the 5 minutes I waited, I made eye contact with several other employees, some smiled, but not one of them approached me to ask if I needed any help. When the employee at the desk stood up and was ready to walk away, I had to say I needed assistance. As I was leaving the dealership, one employee saw me heading out the door, but did not stop to open the door for me or assist me with getting the stroller down the step. I don't think it was unreasonable for me to expect to be greeted when I arrived at the showroom or be assisted with having the door held open as I awkwardly negotiated the stroller down the step.If I was a first-time Subaru customer, I would probably have been turned off from Subaru completely and headed to another company. Thankfully, I had a pleasant experience back in 2004 with Chito Encarnacion and so I know where else to go for far better customer service. Additionally, I've been very pleased with my 2004 Forester, which we are keeping, and choose to remain loyal to Subaru now that my husband and I are in the market for an additional vehicle. However, I'm sorry to say that my experience at the showroom was enough to keep me from ever going back to Liberty Subaru for any of my future Subaru needs. I told my husband about my experience and he concurs.My husband, daughter, and I met with Chito Encarnacion and Frank Valanzola of Hudson Subaru on 1/22/11. We finalized our purchase of a 2011 Forester and had such a pleasant experience the whole time we were there. We felt welcome from the very beginning. They answered all our questions to our complete satisfaction. Even my husband, who has never been to a Subaru dealership, was absolutely impressed by them. He even expressed interest in purchasing a Legacy from them someday if our finances should ever allow it.We just wanted to express our sincerest compliments to Hudson Subaru. They allowed us to remain loyal Subaru customers.

hapiday

Jan 23, 2011

My experience started through an online quote that was incredibly competitive. My first visit was extremely positive. They were all so welcoming...even for my dog, Fenway. Everything was more than fair and by my second visit, I bought a Forrester. It was all such a pleasant experience, I will be highly recommending them to my friends!!

nomes115

Jan 22, 2011

Informative, Knowledgeable,and very Fair! I appreciated the straightforwardness and overall experience when purchasing a new vehicle. I would would definitely refer interested buyers to this dealership. Very happy with my new purchase and the follow up customer service.

mvega

Jan 18, 2011

The overall experience was great. Chito was incredible help, from answering questions and providing options. I dealt with a couple of other dealerships and the service was no where near comparable. I am very grateful for Chito's assistance through the entire process. The staff of the dealership was also wonderful.

WANDAFRANK

Jan 18, 2011

This is my first time buying a Subaru from this dealer.this is also my second time buying a car from the Difeo family dealership. Always friendly professional and knowledgeable staff.the best service for your vehicle.I like to point out that my husband has been buying cars from the Sam Difeo Family of dealership for more than thirty years.It was a pleasure dealing with Christina Difeo my salesperson.Frank Valanzola,Nick D. and John D.

BobbyRC

Jan 11, 2011

I was looking for a new Outback and while I checked with a couple of dealers, if you want to deal with honest people who are going to be fair with you then Hudson Subaru is the place to go. I had emailed Jeremy asking for a price on a certain model in stock and he responded very quickly with a fair price. We emailed back and forth a few times and his responses were always prompt and courteous. After getting the runaround from another dealer I went to Hudson. I met with Jeremy and Nick and within a very short period of time I had purchased the car. Absolutely no hassle. I have purchased quite a few cars in my day- cars are one of my vices- and this was by far the easiest negotiation I have ever been in. You always hear that buying a car is a hassle and no one wants to deal with the car dealers. If all dealers were like Hudson the industry would have a better name.Good job Jeremy, Nick and Hudson Subaru.Bob

chevyss3

Jan 3, 2011

I purchased a 2011 Subaru Forester from Hudson Subaru on new year's eve. I emailed the dealer with my request and they responded within a couple of hours. They had the car with the exact specifications that I wanted and offered me the highest price for my trade in. When I got there, I was treated very well and didn't have to argue or haggle, as I experienced in the past with other dealerships. Jeremy, who was the sales person, was very polite and knowledgeable. He sold me the car for an excellent price without any hidden fees or scams. I was driving my new car home with a couple of hours. They also have a very good discount for law enforcement personnel. I purchased numerous cars in the past and by far this is the best experience I ever had.

powellab

Dec 31, 2010

The sales person, Chito, is courteous, informed, and worked hard to satisfy my needs and price point. He sought to find the car that had the color and features I wanted and when I switched color preference quickly found that car, as well.

FlorianPeter

Dec 17, 2010

We had a great experience with Hudson Subaru. After looking in Brooklyn through several dealerships and being very annoyed by the experience, we looked at Dealer Rater and found Hudson Subaru getting great reviews. We emailed them and their Internet Sales Agent, Jeremy Sharp, immediately got back to us via email and was extremely informative, helpful, responsive and most over gave us a good deal. Being in my thirties and working online all day it was an extreme pleasure being able to conduct basically the whole deal via email. The experience at the dealership when picking up the car was smooth and friendly. Our two kids got to watch kid-TV while I filled out the paperwork. I would highly recommend Hudson Subaru to anyone planning on buying / leasing a Subaru in the NY Metro area!

renaissance

Dec 17, 2010

i first off want to start by saying that i never write reviews of anything on any sort of message board, but my wife and i had such a great experience working Christina D at Hudson Subaru that i had to rave about her and their dealership so the rest of the world wide web would know.I had been going back and forth with other dealers trying to haggle for the best prices over the last month. Christina was always quick to respond to my emails answering a multitude of questions including numerous recalculations figuring different price points to work with our budget.Everyone knows that buying a car is not the most fun experience in the world, and having been in multiple dealerships, i feel like i have had every trick in the book thrown at me. With Christina, she was always upfront and direct and there was not one ounce of pressure involved throughout the whole process.Once we came to an agreement on a price for a 2011 subaru legacy via email, we came to the dealership and there was no surprises, no gimmicks, no last ditch efforts to increase profit, just the price that we agreed upon. On top of all the great service i forgot to mention the great deal that we go on our car, which no other dealership, regardless of high volume or low could touch.All in all we are extremely happy with our car, the process and probably our sales person for life in Christina. And if you happen to be reading this Christina - golf when it gets warm? (ya i didnt forget =)So do yourself a favor and make hudson subaru and christina your first and last stop when looking for a car.

zurheide

Dec 16, 2010

Christina DiFeo and the entire Sales Staff made the experience totally comfortable, friendly and easy. There were no gimics or games. Everything was professional, direct and honest. The new car pricing was great and the trade-in price was fair. Hudson Subaru gives a GOOD name to car sales. I strongly recommend Christina and Hudson Subaru!

cdoveh

Dec 14, 2010

Saleperson was very nice and friendly. He spent alot of time explaining all the features of the car to me. He was very knowledgeable about the car he was saling. I did not feel like I was being riped off. This was one of the nicest experiences I had purchasing a car.

aprodoehl

Dec 5, 2010

Call up Friday morning and made an appointment to drive a 2011 Impreza outback sport. Jeremy had the car ready when I arrived and we went for a great test drive. This was the first car I've bought so I didn't quite know the ropes. Jeremy was very friendly and helpful the whole way through. Signed the papers Friday and picked up the car on Saturday morning. Again, the expertise, friendliness, and overall helpfulness of Jeremy was very refreshing. I had been car shopping for about 2 weeks (Toyota, Ford, and Volkswagen) and this was by far my best experience.

crisolo63

Dec 3, 2010

Spoke to Alan regarding a 2011 STI on a Monday morning, and was picking up car on a Friday Morning. Alan had been in contact with me every step of the way regarding the cars status. Once car arrived Alan called me and we had a DONE deal. Picked up the 2011 STI on Friday morning and was on my way home with my NEW car within a hour and a half. Hudson Subaru came threw where my local dealer could not! Worth the trip!Once again THANKS!

AriMark

Nov 24, 2010

Chito was great. Very persistent, honest, and fair. If he wans't so on top of it, I probably would have gone with a dealer that's closer to my home. Also, he was able to match prices that I received elsewhere so I definitely recommend at least checking in with Chito before you buy at another dealership.

charliemac

Nov 16, 2010

I had a total loss of my vehicle in a car accident and didn't have the ability to spend a lot of money on another car. A friend suggested that I call Alan Russotto to see if he could help me, and boy did he help me! I told him what price range I needed to stay in and what else I needed from a car (low mileage,and cruise control because I travel out of state)and he went out of his way to look for something that would meet my criteria and even offered to pick me up in my office to take me to the dealership so that I could take a look at what was available. I ended up buying a subaru forrester that had everything I dreamt of plus more. The car has become my best friend and every time I go into it, I say "good boy". I'm extemely happy with this car and for sure next time I need another car (hopefully a long time from now)I'll look for Alan and I'll buy another subaru. R. Rey

Matt1960

Nov 16, 2010

I have been looking for a specific Forester model for sometime. I found exactly what I wanted at Hudson Subaru. I contacted the dealership and spoke with the General Manager Nick. What a nice guy. I visited the dealership and spoke with Chito in Sales (another nice guy). They had the vehicle I wanted and were willing to negotiate the price w/o haggling. What more could I ask for. We breezed through the paperwork with Frank from financing (another nice guy). A short time later we drove off in our new Forester. We are from Brooklyn and would recommend Hudson Subaru to anyone in the Tri-State area. Dealerrater listed Hudson Subaru with a 4.8 out of 5. I can easily rate them a 5! The no-pressure sales alone in my book is worth a 5 star rating. The professionalism and customer service at Hudson is outstanding. You will glad you visited Hudson Subaru.

rollthem07

Nov 13, 2010

This is our 5th Subaru car. Since I'm the primary driver of this car I have to say I always felt safe in my Subaru esp. during bad weather. My husband called Alan, told him exactly what I wanted and Alan came through in a matter of 24 hours. Today we drove home in my 2011 Forester ! I have to say Alan made purchasing this vehicle a hassle-free, pleasant experience. Call Alan and let him get you into your new Subaru.

jsf

Nov 12, 2010

Jeremy Sharp is knowledgeable,perceptive, sharp and open and friendly. I had been to other Subaru dealers and bought at Hudson. They seem to play fewer games and have fair prices. Of course, you need to do your research and know what the value of your intended car should be before showing up at a dealer. I knew where my line was and Jeremy and Hudson met it. I recommend this dealer.

bryanhiggason

Nov 6, 2010

Alan was friendly, honest and very helpful. I felt I could trust what he was telling me and his knowledge of the Subaru brand was an important factor in our decision making process. Overall, all of the employees we interacted with at Hudson Subaru were friendly and helpful.

emscoob

Oct 29, 2010

I was at the end of my lease and looking to see waht my options were. Alan was wonderful at working with me and helping me. He listened to what my needs were and never pressured me into making any decision I was not comfortable with. Car buying is always stressful for me but this was by far the best experience I have had. Fast, courteous and easy. This was my third time purchasing at Hudson Subaru and I highly recommend this dealer. The guys at the service department are also great.

SusanDauber

Sep 28, 2010

I have never had such a good experience buying a car. Chito was an outstanding sales person. No pressure, excellent knowledge of the vehicle and Subaru. I could not be happier with the service I received and the car I purchased. I will be recommending friends and family to this Subaru dealership.

sweetbyter

Sep 7, 2010

As a committed internet shopper, I appreciated Jeremy's responsiveness to my emails. In addition, he, unlike many other dealers, respected my preference NOT to be telephoned. I already had decided on a Subaru Forester but wasn't certain of the preferred model. When I arrived at the dealership, both cars were ready for the test drive. The entire experience was professional and very customer oriented. I am thoroughly enjoying my Forester XT Limited and have had the opportunity to comfortably transport two large dogs! Hudson is THE place and Jeremy is THE MAN!!

layztner

Sep 2, 2010

I'm a first time internet shopper and Jeremy made internet shopping very easy. From the first day I emailed the Dealer to the day I drove off with my 2011 Subaru Outback Limited, Jeremy was very friendly, courteous and attentive in answering all my questions. I had to pre-order my 2011 Outback but Jeremy kept me updated with any status changes. I recommend Jeremy and this dealer to anyone and would definitely return here in the future.

wicksy43

Aug 30, 2010

I highly recommend Hudson Subaru for anyone's interest in acquiring a new/lease Subaru. I specifically worked with Alan Russotto, whom I felt was extermely helpful, courteous and address all of my interests and concerns. I live approximately 50 miles away from this dealership, however in accessing other more local Subaru dealers, was a bit dismayed at the lack of attention to my specific request and interest in a specific Forester color and model. Alan, on the other hand, listened to me and within a few hours, called to say that he had located the exact car and I was able to pick it up in an expedited timeframe.....it's service like this and attention to customer detail that is refreshing given today's 'challening times.' I would highly recommend Alan and his colleague at Hudson Subaru for any Subaru needs.....

thespis

Aug 22, 2010

I should have know there was a problem when I purchased a certified pre-owned car and the brake light went on when I drove out of the dealership. They told me there was not enough brake fluid. (Shouldn't that have been checked?) Then a couple of months later I got stopped by the NJ state police. They told me the inspection sticker had expired. (Should have been removed by the dealership before they sold me the car). Nick at Hudson Subaru was so nice to pay for the ticket (The one I should not have gotten in the first place) Explain that to my 6 year old who was in the car when the trooper stopped me. Oh yeah, to placate me, Nick also told me to come in and the next service was on them. That was until they found out it was the 30,000 mile service. Then no deal. (Just an oil change) I just found out there is a hole near the gas pedal. You know the type that is made from a woman's shoe heal. (As far as I can tell you, I do not and never have worn woman's healed shoes) That was something they decided not to tell me when I purchased the car. They did a great job of covering it up with the floor mat. Again, not something that should have been in a certified pre-owned car. To add icing on the cake, I have taken the car in for some warranty work-the center console coming apart and rust. (Nice for a two year old car) I have not heard back from them. That was a week ago. That is par for the course. They seem to make it a habit to not follow up with their customers. I will have to call them again!

scottm01

Aug 21, 2010

We purchased a 2011 Outback from Hudson Subaru and were happy with the entire process. From patient initial testdrives of multiple vehicles, prompt and detailed email conversations as we narrowed down our choice, ordering a factory built car to our exact specifications through to final delivery everyone at Hudson Subaru was courteous, professional, and knowledgeable. No surprises or hidden fees once the car arrived, we're delighted with the car and the deal and would certainly use Hudson Subaru again.

ddano233

Aug 10, 2010

I had a very good experience at Hudson Subaru. Chito was very good as was Frank his boss. They answered all questions quickly, did not make us wait, showed flexibility. While they didn't have info on all the insurance options, I eventually got them answered. Chito worked honestly and hard to make the sale and earned it.

subaru2010

Jul 17, 2010

Best Subaru dealership. The staff was very knowledgeable, fair, and most honest. Hudson Subaru gave us the best price and worked with us on financing and extended waranties. They had the largest selection of Foresters on the lot, unlike some of the other dealerships that show you the top model only. Don't waste your time going anywhere else!

ldonner1

Jul 12, 2010

Very accommodating, very helpful dealership and dealer. Helped pick the right vehicle and worked well on the bargaining front. I have received multiple calls since the purchase just to make sure that everything was going alright. I would highly recommend this dealer.

drewski

Jul 5, 2010

Going to Hudson Subaru was a breeze, particularly considering the horrendous customer service of their competitor Lynnes (do you really want to sell a car, or just cop attitudes?). Jeremy at Hudson was direct, fair, and very very knowledgeable. They offered us the best price by several hundred dollars for our Subaru Forester XT Limited, so the decision was really easy for us - we went with the lowest price and the best service. From what we can tell, they are the best Subaru dealership in the Northern Jersey area. HIGHLY recommended!

hawkereye

Jun 22, 2010

Alan Russotto is a great sales, very professional and patient. Highly recommended. No pressure in sales, straight forward with pros and cons between models, did not try and over sell me. Let me test drive various models for comparison. Easy financing with multiple options. Polite and pleasant employees from the general manager to the car hop.

mvinny19

Jun 20, 2010

We've been to other dealerships all over New Jersey and our experience at Hudson Subaru has been the best by far. This is the second Subaru we've purchased from them in two years! Chito is trust worthy, patient, and very informative. The entire staff at Hudson Subaru is down to earth. They are NOT pushy and will answer all your questions with honesty and sincerity. Thank you guys at Hudson Subaru for a great car buying experience and an awesome car!!!(a 2011 Subaru Outback)

segoogles

Jun 19, 2010

I first contacted Nick (along with many other dealers) by email with the specifications of the car I was looking for. He was one of the first to respond, and he was straightforward, polite, and professional. In our subsequent email and phone contact, he continued a high level of responsiveness and concern for excellent customer service. He didn't overdo it with a sales pitch, he just explained the details clearly and concisely. He also gave me the best price of all the dealers I contacted, for a great model of the car I wanted. On the day we came to see the car, Jeremy continued this trend of professionalism and excellent customer service. If we weren't moving across the country in our wonderful new car, we'd look forward to buying another Subaru from Nick and Jeremy soon! I'd recommend this dealership for sure.

cek65

Jun 14, 2010

No pressure in sales, straight forward with pros and cons between models, did not try and over sell me. Let me test drive various models for comparison. Easy financing with multiple options. Polite and pleasant employees from the general manager to the car hop.

jimciulla

Jun 12, 2010

Dealing with Frank Valanzola & Alan Russotto was the most pleasant buying experience we have ever had buying a new car. The price was fair with no gimmicks or surprises when we picked up the car. The car was delivered on time, as promised, clean and everything about the car, the warranty and the roadside assistance was thoroughly explained. This is our third new Subaru and we will surly buy our fourth one from Hudson Subaru & Frank & Alan.

jmct12345

Jun 10, 2010

I decided to trade in my current suabaru legacy for a 2010. The dealer and Suabru North America went out of thier way to get me get a good price, and help me buy a new Subaru Legacy. The transaction was very easy and professional. That makes 2 Subaru's for me so far and I am sure there will be more in the future.

deanhaa9

Jun 9, 2010

We worked with Nick DelGiudice, Jeremy Sharp and Frank Valanzola. All of them were great! I started the process with an email to the dealership. I'm from Brooklyn, NY and didn't want to go too far but I also wanted the best deal, the best treatment and did not want too much of a salesy person with too much verbiage that was unnecessary. Nick was extremely professional and direct with his timely communications. Nick and I threw around some numbers, options, colors, and it was quite easy to deal with him. Honesty to my wife and I means cutting to the chase! Nick did this well and made me feel very comfortable. Through the various emails and phone calls, it all worked out as perfect as we could get. We got to a price and the options my wife and I were comfortable with and just came in, inspected the car and signed off on our lease. When we inspected the car, there were a few minor scratches on the car, all relatively normal considering the vehicle is shipped on boat from japan, then from the docks on a truck, and from dealership to dealership. The scratches were minor, but Jeremy, Nick and Frank wanted us to be happy so they set up an appointment for us to have the scratches repaired and even threw in an extra option, all at no cost to us! These car dealers are regular people like you and me. They give the impression that they are just trying to give you the best deal they can and take a very humanistic approach. We're very happy we chose this dealership over others in the tri-state area. Thank you Frank, Jeremy and Nick. Once our toyota goes, we'll be coming back for our second lease for sure!

LarissaL

Jun 5, 2010

I went to the dealership to look at a new Subaru Impreza wagon, and was referred to Chito through my father's work. He was very informative and ready to answer any questions I had regarding the car's features and terms of the lease. The staff in general was friendly and made the process quick and easy for us. As this was the first time I've leased a car, they helped me understand the contract fully and left me feeling very satisfied and confident with the transaction. I have owned several vehicles in the past and my family has leased before, and I can easily say that this was the best experience I've had with a dealership yet. Chito was very personable and I feel assured that he will be able to assist me at any time throughout the life of my lease.Needless to say, I am now driving my new Subaru and am very happy with the purchase! The car has lived up to everything they said it would so far and I am truly considering buying it down the road. Nice atmosphere. Great customer experience. Fantastic car!

Betty V

May 7, 2010

It was a wonderful experience. Everybody involved in the sale was very pleasant and attentive. Chito was very thorough explaining all the features of my new Legacy. The paperwork was a hassle free experience. Thanks to one and all at Hudson Subaru for making this a good car buying experience.