Used Cars for Sale at Hugh White Chevrolet in Lancaster, OH

Chris Henry

Sep 17, 2020

they made sure my trade was a fair price

Mallory Liu

Aug 30, 2021

My husband and I were on the hunt for a new, 2021, black Chevy Suburban (which is nearly IMPOSSIBLE to find nowadays). Matt Pugh helped end our search by helping us BUILD our dream Suburban! He even had great contacts for businesses that would deliver on our interest in “blackout decals.” We are from Grove City and made the drive to Lancaster because from the first phone conversation with Matt we felt like we were treated as a friend or family member—not just a “next sale.” He really wanted to deliver what we wanted and did everything he could to get us just that, price and all. When we went to pick it up, our Suburban was sparkling in their showroom-like garage, ready to go for us! I’m sure there are dealerships WAAAY closer to where YOU live (we have one literally down the street from us), but you will be welcomed to Hugh White Lancaster as if you are family. Do yourself a favor—make the drive to Lancaster to make your car, truck, or SUV dream come true with Matt Pugh!

James Drury

Jun 19, 2021

I travel for work, so since I don't have insight on local shops in the area I always try to find dealerships to service my truck when travelling. My experience was as what should be expected from a dealership. They were professional, very prompt with the service, and the parts department was more than helpful with providing part numbers for parts they did not have on hand so that I may find them at another dealership closer to my home in Missouri. Very pleased with this dealership. I have been to many that could learn some things about customer relations and service scheduling from Hugh White Chevrolet.

Drogon 298

Aug 4, 2021

My purchase felt less than appreciated, I asked for the Car fax on several occasions. I was told he though it had been in a minor accident, it was a 3 hour drive there to find out it had been in several accidents. It was missing the second key which cost $300-$400 and instead of helping me with the cost of it they handed me a business card of a company 3 hours away from where I live who could make me a key. When they plugged in the interest rate that should have said 5.29% it kept changing to 8.5% or something around there. I wanted to finance $5,000 to keep some more money in the bank but got so frustrated with them I ended up just paying the full amount in cash. They would not provide so much as a 24 guarantee that the car was mechanically sound and said I was pretty much SOL once I took it off the lot. The finance guy seemed frustrated with being kept there late by the sales guy who had another customer coming in late after me and when I mentioned I may as well just pay cash his response was, "I wish you would." Having over a 200 mile drive there and back I asked if they would at least fill the tank with gas. The salesman rolled his eyes, looked at the finance guy, and said, "yeah, we can do that." As if I was putting their dealership out of business. I'm 40 years old and this was the 9th car I've bought from a dealership in my life. It was the second to worst experience I've had, only being beat buy another dealership tacking on a $2,500 extended warranty to my loan that I did not agree to and it took 6 months to not get that money back, buy to only have it put towards the payoff of my vehicle. Over all I would say I felt like I dealt with the stereotypical scum bag used car salesman and I would never recommend anyone else go to this dealership if they can help it.

Janet D

Aug 5, 2021

I schedule this appointment by phone and they got me in within one day. Nick was very polite and made sure everything I wanted done was getting done. Received a text and a phone call when the car is ready to pick up and receptionist was very polite also. Very nice environment.