Used Cars for Sale at Hurd Auto Mall in Johnston, RI

Donna1956

Oct 16, 2016

We have been using Hurd for quite a few years now. Experience is always direct, understanding of what we want and done very timely. Because our previous experiences with Sales person, Mike Hennessey has always been super satisfactory, we just go in and automatically just deal with him. I love my new Trax awesome car. Thanks

jamessiedliski

Oct 13, 2016

Jason Mitchell my sales consultant was a rock star. I was pressed for time and he worked his tail off to get me the best deal in the little time I had. Eric was great with the closing paperwork. Will definitely look to Hurd in the future when my next lease is up!

Luke82

Oct 7, 2016

I dealt with Hurd Buick and received first class assistance by the sales associate and manager who made it easy to decide on a vehicle to lease and gave me a great deal.

earlt1954

Oct 1, 2016

Soft sell, friendly negotiations, met my needs. It was obvious Ed and the team are focused on customer satisfaction. Great job, good deal, strongly recommended for you new and used vehicle needs

Stephen J. Molis

Sep 27, 2016

My dad is 94 years old, so as you can appreciate, the process of buying a certified used vehicle can be stressful. Bob Hein was our sales rep, and was very knowledgeable, personable and professional to deal with. Bob was extremely helpful in working with my dad to make the overall experience of purchasing this vehicle easy.

truckman

Sep 27, 2016

I credit the good experience because of the sales person that I worked with. He was easy to talk to and made you feel comfortable and gave me a lot of information about the vehicle.

botelhos08

Sep 22, 2016

Our first time purchasing a car at a dealership and we where impressed. We did not get pressured into buying something we didn't want. Our sales rep Bob is the man to see if you want to buy a car. He knows knows his stuff when it comes to the cars that are on the lot. We felt very comfortable when we where making a deal. Hurd Auto Mall is a very clean, friendly, and awesome environment. If looking to purchase a new or used vehicle, we recommend Hurd Auto Mall in Johnston, RI.

masonpark

Sep 21, 2016

Bob Hein and Dave Richards were awesome! More dealerships should have people that treat customers the way these two guys do. Got into a great truck, treated my wife with respect, worked the deal, and really felt like we finally found a family dealership. I wish I could remember the names of all the people we dealt with for this transaction .. but will say, across the board everyone was on point without making you feel like you were the next sucker that just walked onto the lot like you get as so many other dealerships. Trust me on this one .. if you are looking for honesty and want make a friend in car business, try HURD GMC.

Rick Macksoud

Sep 19, 2016

Incredible! That is the word that I use when I describe my recent trip to Hurd Auto Mall in Johnston. My initial call was directed to Alfred who answered my questions and guided me to the GMC dealership. When I arrived at the showroom, Dave Richards (sales manager) was expecting me. I had the pleasure of also working with sales consultant Jennifer Lohman. Dave and Jennifer worked as a team to give me the best deal possible. I was speechless with the deal that they presented to me. It was absolutely amazing how Dave worked the numbers to my advantage on a brand new 2016 Terrain SLT. I would have never imagined that I would be able to get that vehicle for the price they presented me. Since the Terrain is for my wife, Dave gave me the keys and suggested that I take it home for my wife to drive. Of course, she loved it. I then met with Eric (in finance) which was another excellent and easy part of the process. When we picked up the vehicle, Dave asked if we were completely satisfied, and Jennifer explained all of the options within our new Terrain. I will definitely, without hesitation, recommend Hurd Auto Mall to my friends and relatives.

Dpmartone

Sep 15, 2016

Thank you for the great service you provided me with my recent purchase of a GMC. What I appreciate most is the honesty that showed during my purchase. Thank you

rihandyman

Sep 6, 2016

Great people and great service. I could not be happier with the way I was treated while purchasing my new Chevy Silverado 4x4. My salesman, Devin Richards, is very knowledgeable about his product line, different financing options and discount programs available. His confidence and low-key approach made all the difference for me.Thanks Devin

hokeybrian

Sep 1, 2016

Great experience getting out of one lease and into a new lease. I wanted to get out of my terrain lease and into a lease for a Sierra

LBianco

Aug 26, 2016

Jennifer Lohman provided exceptional customer service and made this car buying experience the best ever! From the moment we walked in she was friendly, patient and informative! We went in looking at one SUV and purchased another one! Once our decision was made the entire process was quick and painless! Couldn't be happier with the entire experience! Thanks again Jennifer!

Chrishayess11111

Aug 23, 2016

I would like to say Jason Mitchell at Hurd Auto Mall helped me out on finding the best vehicle I was looking for. All my questions were answered and he has great customer service I would highly recommend coming to Hurb to see Hason Mitchell.

Valxxv

Aug 17, 2016

Pardon me but I had already written a review but the smart phone ate my homework. Well here goes again. I brought my 2016 Buick Encore in today for service. After hearing from the service dept my car was not eligible for dealer prep service; I called Bob Hein Buick Sales Rep extraordinaire. Bob although he wasn't my salesman represented me to the powers to be that my car was indeed eligible for this service. Bob called me back and told me that all would be taken care of. I told him that he is the man! I want to thank him and Wendy Bowen for helping to get this done. They helped to give me relief to what was starting to become a frustrating day. Woo Hoo everything is turning out fine!

JR

Aug 14, 2016

Robert was great. He was patient with my husband and I while we were deciding what truck to buy. He made the entire process so easy and quick. No pressure, no games, no gimmicks just a great experience.

Lindaprrry417

Aug 14, 2016

It was a great experience dealing with David. I found him very pleasant. He explained every part of the car. I left the dealership feeling very satisfied with the suv I chose.

Deb

Aug 5, 2016

I haven't purchased a car in seventeen years, so I wasn't sure what to expect. The whole process was so quick and easy! I shopped online on Saturday and went into the dealership on Monday afternoon. The salesman was friendly, knowledgeable, and patient, answering all my questions. I picked up my new Malibu on Tuesday and couldn't be happier!

Lovemynewcar

Jul 17, 2016

The entire process was so easy, the sales and finance team were transparent in the pricing and financing and I didn't get that sleazy car dealer feeling while I was there.

ndellecese

Jul 8, 2016

This is my second vehicle bought from Hurd, they have made the hassle of car buying easy. Excellent service, pricing and knowledge of the new vehicles. Both times they followed through with everything they said they were going to do for me. I will be buying my next vehicle from Hurd and would recommend anyone to do the same.

Sylvia A. Natale

Jul 4, 2016

There was no pressure. It was very pleasant, to the point and to my specifications. They were out to please me and offered me the best deal that I had received by 3 different dealerships! The car is a charmer all by itself! Smooth riding, quiet and good looking!

bulldog74

Jul 3, 2016

Not only does Hurd Auto Mall sell the best trucks on the Planet, they also have the best sales staff as well,. It was a very positive experience ending in me driving away in a 2016 GMC Sierra 1500 4x4. Due to recent set backs my credit wasn't what I wanted it to be, but I walked away with a lease tailor made for my needs, taking everything into account and coming up with a very affordable payment. I started with Salesman Jason Mitchell, then Sales Manager Dave Richards who assisted Eric Fiske the Finance manager in making this come true. All three employees of Hurd Auto Mall are a credit to their profession, their knowledge of the GMC products and services are second to none which made this what is was a great day!!

Lynne M Costigan

Jul 2, 2016

I went to Hurd just to look at a few cars I saw on line. There was no pressure by anyone at any time. I happily leased a brand new GMC Terrain!!! I will lease/buy all my cars from Hurd. Everyone was so personable and helpful, easy to talk to and made you feel like family. VERY HAPPY CUSTOMER!!!

disappointedcustomer062016

Jul 1, 2016

Recently I went to Hurd wanting to lease another car from them. Back in 2013, I leased a car, which at the time I noticed before signing my papers that the city I lived in was wrong. At the time I lived in North Providence, Providence shared the same zip code. Before signing the paperwork I noticed that the city was listed as Providence, the person made some corrections, and told me not to worry about this. A year later I received my bill with my taxes on them and noticed it said Providence. Providence taxes are higher than North Providence. Right away I phone called my leasing company and was told that it was the dealer that registered my car and I would have to resolve this with them. I called Hurd and was told they would look into this and contact me. Yes they re-registered my car in the right city but never reimbursed the difference on the taxes. I called them a number of times speaking to the manager and the person that I finalized my paperwork with and did not get any response. Being very disappointed in the way Hurd took care of this, I landed up having to pay the additional taxes. Recently my lease was over and decided to go back to Hurd, thinking that I should give them another chance with leasing and figured they would give me a good deal. When I spoke to the salesman and explained on what happened with the taxes he told me that Hurd was not responsible. At the same time the salesman was telling me false information on a new car I was looking into. Maybe the salesman was thinking because I was a woman and by myself at the time, I was not educated on cars. I left that day still unable to decide if I wanted to lease. All week long I received phone calls and emails that they wanted to speak with me. I did return their call and made an appointment to go back in to talk. When I returned the day of the appointment, the salesman was with another customer, my husband and I was basically given keys to cars to test drive while waiting for this salesman. Finally my husband and I spoke with the salesman and manager and you could tell the manager was getting short tempered with me. I left there not leasing a car. For the next couple of days I received a number of phone calls saying my car was ready. Which I never gave the OK to. On one of those days, I received 4 phone calls, text messages and emails stating they wanted me to come back in, all while I was at work. I felt this was very excessive and very disappointed in their customer service. Needless to say I decided to lease a car from another dealership due to these issues. I was able to lease a car that had more in the car and gave me a better deal.

SAM

Jun 29, 2016

Whether it be service or buying the customer always feels like part of the family. Good presentation and customer service as well attention to details.

eric.siebenaler

Jun 28, 2016

My family was in the market to buy a used GMC Terrain. After some early discussion, we found that the used versions had sold within the past 48 hours. Our sales representative, Jason, worked with us to ensure that we could find a new version of the vehicle that still fit within our budget. He was very helpful, accommodating, and very direct in response to our needs. We were able to find the right vehicle at the right price and walked away the same day with our new car. I couldn't have asked for anything more.

Ann-Marie

Jun 17, 2016

I would definitely recommend Hurd Auto Mall to prospective car buyers. During my visit to Hurd, I was very impressed with Dave Richards, sales manager. I found him to be personable, PATIENT, and willing to put much time and effort into helping me find the car I wanted. This dealership certainly works with the customer's best interests in mind. It really is a place "where you can send your friends...and family".

rihammond

Jun 16, 2016

We visited Hurd Chevrolet on an ad from the newspaper about a Chevy Cruze. At the time we were unsure about brands, leasing, buying new or used. Mike Hennessey helped us quickly look at the Cruze with little trouble. Mike was very patient in talking with us about leasing or buying either a new or used car without once trying to push us or close the deal until we had found a solution we were comfortable with and were willing to go forward on. We selected a 1 yr old Cruze with very low miles that us additional options that would be on the slightly higher priced new car. Thanks Mike!!! Next we spoke with the finance person, Wayne King, who prepared a few different options for us to consider. After seeing Mike, we took a quick dinner break at a local eatery and Wayne had all his work done when we returned. We were happy to see that Wayne also was patient , thoughtful and skilled in helping to find a loan term and options that worked for us. We opted an ala carte loan with gap coverage. Thanks Wayne !!! Overall, the car buying was enjoyable, without pressure and went very smoothly. My wife and I spoke about it and decided it was the best car buying experience we had had since buying our first new car in '81. Good Job !! By the way, my wife LOVES her car.

debbie

Jun 10, 2016

I would recommend this dealership to anyone. They adhered to there advertisement and still dealt with you to make a sale and were very friendly.

RONZIO7

Jun 6, 2016

DENNIS ANDERSON WAS GREAT EVERYONE WAS LIKE FAMILY DENNIS WENT ABOVE AND BEYOND TO HELP GET THE PERFECT TERRANE FOR GAIL HAD TO HAVE HEATED SEATS NO PROBLEM GREAT DEAL THANKS DENNIS ANDERSON AND HURD GMC FOR ALL YOU DID I WILL BE BACK TO BUY MY NEW PICK UP ALSO RON MANFREDO AND GAIL PANGELINAN

Kilties794ever

Jun 5, 2016

I have never had a better car buying experience. Dave and Devin were not only excellent salesmen, they are also excellent people as well. In a world where service is grossly lacking everywhere you go, these two made sure my wife and I left totally satisfied. Tell your friends? I'm telling everybody!!

Pops

Jun 3, 2016

Very good dealership,our second terrain in 3 years ,so I know the service department which is good and very friendly ,and they are quick with

Sunchevy

Jun 1, 2016

Good Service, Excellent attention... I allowed is to buy without pressure to make our Best decision ! Couldn't have asked for a better experience with Lease a New car!

higgins1811

May 31, 2016

Shopped around for a truck and after visiting 6 dealerships, I must say the customer service at hurd gmc was the best. Worked with two gentleman over there (nick l, and dave r). They were definitely the most up front honest guys I dealt with during my shop for a truck. The worst part is I needed a miracle on a truck that I wasn't even able to give them my business. If I wasn't so upside down on my car as a trade I would of never left there. Those guys were patient and willing to work as much as they could it's not in the cards right now. When it is time I will definitely be going back there!!!

Pollye123

May 30, 2016

If you are in the market for a new Buick, do yourself a favor visit Hurd Auto Mall. I was comparative shopping but looked no further. Dave Richards provided me with an excellent trade in, explained every detail the Regal had to offer, and didn't pressure me . He simply stated the facts and let me decide for myself. It didn't take long for me to realize I came to the right dealership. I'm so happy I'm driving my beautiful new Regal. What a wonderful experience I had......ill be back to Hurd in three years!!!!!! Polly Ervanian

SProulx1

May 30, 2016

Our Sales Associate, Chris, made us feel very comfortable. He was very knowledgable and helpful throughout the whole process including giving us a nice tour of the facility.

bigdog

May 26, 2016

Outstanding sales rep Dennis Anderson, every step was professional, there were NO hidden cost, or surprises at closing. This has been our experience with Hurd's service department also.

Simbacharlieecho10

May 24, 2016

Working with Devin at Hurd was a smooth, easy process. They were able to provide good value for my trade while keeping my budget in mind. I'm very satisfied with the terms of my lease and will most definitely come back to Hurd for future needs.

ghostrider401

May 20, 2016

I brought my car in for service after having a issue with my 2005 corvette,..I spoke to Chris Hurd personally and he assured me my car would be taken care of perfectly. The service manager there David was absolutely outstanding and took care of me better then any dealership ever has and my service advisor Rob was second to none and kept me informed the entire process of my car being worked on. I got the car back quicker then expected and it was flawless. I couldn't stop smiling. Mr. Hurd is a great individual and personally called me to make sure I was taken care of. His service team should be commended for their stellar performance. I will always go back there for work and any future car I purchase. Thanks again guys. Mike g.

Beau

May 18, 2016

Gene was patient with my purchase waiting for my insurance company to issue check for new purchase. Hurd is a great dealership. They also run all the registry paperwork for you.

crystal

May 18, 2016

I was in a car accident and needed a new car. I heard great things about the Chevy Cruze and decided to check out Hurd. So glad I did! Jason was a great salesman, very knowledgable and helpful. He made sure I was truly happy with my purchase and has continued to make sure things are going well with my new car. I highly recommend Hurd!

Tony1788

May 17, 2016

I just leased a brand new 2016 Silverado and worked with Mike Hennessey. My experience from start to finish was absolutely fantastic. A coworker and good friend of mine recommended me to Hurd, as well as others, and now I can see why!I've spent the past 3 months searching for a new vehicle, a truck specifically, and was almost dead set on a Nissan Frontier. I've owned quite a few Nissan's so a Frontier seemed like the next logical step. But in my particular case, I found it very hard to look past the great leasing deals that Chevrolet has been offering. And comparing the Silverado and the Frontier, why not have a full-sized truck with better fuel economy, and in a 5.3L V8?! Now keep in mind... I've never owned an "American Made" vehicle, so "CHEVY" was never even a thought in my mind.Let alone did I know anything about the Chevy brand really, or their vehicles. And being a car guy I had PLENTY of general and technical questions as I started to consider the Silverado. And I'm glad I made the choice I did, this truck is amazing!When I walked into the dealership I was prepared to meet the typical car salesmen standing around. I imagined that they'd be standing around waiting for the next unsuspecting buyer to come along, and would flip a coin to determine who'd get to run up to me. After all, this was pretty much my experience at the other dealerships I visited in the area (I had been to 5 before Hurd). But that wasn't the case here. When I walked in I saw that Mike Hennessey was available and approached him. He took a few minutes to find out what I was looking for, finance or lease: the usual necessary information. We then walked out to the lot and Mike directed me to a grouping of Silverados that had leasing specials. That's when my questions started to flow. "What's the difference between the black and the red one? What engine sizes are offered for this trim? Why is... what is... can you explain..." were just some of the things I hit Mike with. And for each question he had the exact answer. There was no "uh, let me check the paper inside and see" or any of that. By getting direct answers from Mike I was able to determine without a doubt, which exact vehicle I wanted.We went for a test drive, went over the sticker price, etc., all standard stuff I'd say. And with the sticker price, I think it's common knowledge that some of the rebates listed might not apply to you. I don't like how some dealers include the military discount or student discount in their advertised pricing, which doesn't apply to everyone. But I noticed that Hurd didn't do that. Granted, they had the "Conquest" discount (if you have another vehicle) thrown in there, but that's something that a potential buyer most likely qualifies for. The military and student discounts were actually additional discounts that were not included on their price, so it was more of a "real world" pricing breakdown and I appreciated that. I'm not a pushover when it comes to negotiations, and I have an approach of "I'm buying a vehicle, what can you do for me" type of mentality. Hurd was able to work with me to find the perfect balance of money down vs. monthly payment, as long as I was truly serious about purchasing a vehicle from them, which I was. Mike even ran my employer through the system just to see if there were any additional discounts that I qualified for, and sure enough there was. At the end of the day I walked away with a brand new vehicle, with all the options that I wanted, for the price that I wanted, and had a great time along the way. To add to that, I noticed an imperfection on the vehicle and was concerned that because it was a lease I'd be held accountable. The imperfection was there prior to the purchase, but could foresee the possibility of having to jump through hoops to get it replaced. Nope! I sent a quick email over to the dealer, stopped in after work the very same day, and within the time it took me to check a few emails in the service area I was good to go. The imperfection is going to be handled free of charge, I just simply had to schedule a time that worked best for me to have the part replaced once it arrived. In conclusion, if this is any indication of how the rest of my experience with Hurd will be, I can EASILY see myself continuing to do business with them and will absolutely recommend them to my friends and family.

Casual417

May 13, 2016

Our sales men Charlie Gleavey was great.. Also Im sure he doesnt get much feed back seeing he is behind the sences Wayne was beyond awesome!!!! Absolutely loved dealing with him...

jackson9

May 3, 2016

FROM THE TIME MY FAMILY AND I WALKED INTO THE SHOWROOM WE WERE TREATED LIKE FAMILY.VERY FRIENDLY STAFF. FROM RECEPTIONIST TO MANAGEMENT. THANK YOU FOR MAKING MY DAY!!

Ajd410

May 1, 2016

Amazing experience. I came in knowing the car I was looking for but my salesman made it an incredibly seamless experience. He knew I needed the car asap and I was able to drive it off the lot 24 hours after testing driving! My salesman even sat with me to setup my OnStar and connect my phone to Bluetooth. I would definitely recommend this dealership!

Cake Lady

Apr 30, 2016

Great service and making the purchase of my car simply and no pressure by Dennis Anderson. This is my 2nd purchase using the same sales person and would recommend him to my friends when they go into purchase a vehicle.

Kornell

Apr 28, 2016

All the people we met at this dealership from the sale person to the financial manager was outstanding. We had a great experience interacting with the people there. Guys keep up the excellent work. You earn my business and every member of my family from now on!!

MaryJane Rambone

Apr 25, 2016

I would definitely recommend Hurd Auto Mall to my friends and family ,great service ,great staff, and always trying to make the customers happy. I was a very happy customer...

Amg213

Apr 22, 2016

The team at Hurd GMC were amazing! Nick, Dave and their entire team were top notch in every way! They helped me pick the right vehicle at the perfect price for my budget!! They exceeded my expectations and now have a customer for life! I will refer all my friends and family to see them when making an automobile purchase or lease!!! Great job guys!! Thank you for everything!!!!

Maryann

Apr 19, 2016

Dennis A. was such a pleasure to work with. He was so kind and helpful and made the buying of my second car from Hurd so easy. He worked very hard to get me my deal and I drove home with theChevy Equinox of my dream. I have always serviced my car with them and have always been satisfied with the people and the service. The team at Hurds auto has thumbs up from the Chevalier family.

PeteG

Apr 14, 2016

I had a great experience with Bob who was very helpful but didn't oversell. They were upfront with all aspects of the purchase and it was the quickest process I've had purchasing a vehicle.

Jim Fundy

Apr 4, 2016

Ronnie M. and Dave R. We're such a great team to deal with! They made sure my every want and need in a truck was met with superior customer satisfaction! They both went above and beyond to ensure my wife and I were very happy! This is our second vehicle from Hurd and we will definitely recommend them to all our family and friends.

GLEN RICH

Mar 27, 2016

My wife and I were looking to purchase a vehicle. We had been to many dealerships looking. We really had enough of the pressure sales pitches and were almost ready to give up looking. We decided to take a last ride to look at a vehicle at the Hurd Auto Mall. Pretty good distance from Revere, MA to Johnston, RI. My only wish is we had started there first. What a pleasure dealing with the people at Hurd! Dennis Anderson, in particular, was phenominal. No high pressure sales tactics. Explained everything thoroughly. Explained optional things such as extended warranty and meet or beat financing. Not what we dealt with at previous dealerships. Will recommend Hurd to everyone!

lgreenhalgh3

Mar 23, 2016

quick, easy, no problems I don't need 25 words to say buying a car was quick and very easy and we had no problems

mikeGMC

Mar 23, 2016

They were extremely cooperative and very knowledgeablethey put me completely at ease through the whole process. I was very pleased and would highly recommend Hurd to others

dkbond

Mar 13, 2016

My first buying experience with Hurd.While waiting for my wife to finish a deal, I spoke to Ed Trotta about a new GMC that caught my eye.Ed was extremely professional,helpful and very easy to talk to.I was very impressed with how Ed, and Dave Richard's, and all the other sales staff helped get me as much in the way of incentives to wrap up the deal.My first experience was very good.

Dani1976

Mar 7, 2016

I had shopped at a few dealers before going to Hurd. I went in expecting to be hassled like at the other dealerships but I was surprised. They didn't pressure me, I was able to leave for awhile and think about it and eventually bough a car the same day. No pressure and they make you comfortable! I HIGHLY recommend them!!!

pattypat66

Mar 6, 2016

When i first walked into the dealership i had some idea what i wanted so the salesman made my experience very stress free and i defiantly would go back again and buy another vehicle from them!

Ickaboo91185

Mar 4, 2016

I would rather have a root canal then go car shopping, but it was time to buy a car...I came to Hurd and Marcin Orckerbitz worked with me. He was extremely helpful and courteous..not pushy like the other places I went to. One place just about threw my keys on top of their building. Gee Wiz! But I seriously enjoyed the entire process at Hurd. Marcin and the sales managers Matt and Wayne were terrific very personable, it was like being around friends. zero pressure . I'll be back in 3 years when my Malibu lease is over, and will refer anyone I know to them. Job well done Hurd

ianjcrook

Mar 3, 2016

Every staff member of the Hurd Automall I encountered was fantastic. Sales Associate Jason, Sales Manager Matt and Wayne in the finance department were all very personable, knowledgeable and went out of there way to make my transaction quick and easy.

Diane

Mar 2, 2016

They took care of all the details at rapid speed with fun, courtesy and straight forwardness! Everyone there was happy, friendly and professional. A fantastic car buying experience!

marialee

Mar 1, 2016

I had a great experience at Hurd they were really helpful, they worked around my budget, felt really happy and the staff was nice. Loving my GMC terrain.

dsimas

Feb 27, 2016

I was initially very anxious about my search for a new vehicle. I had already visited a few different dealerships before visiting Hurd Automall and my experiences with other dealerships wasn't very good. I am very happy that I chose to visit Hurd Automall when I did. Everyone was very friendly and helpful. Gene Gaviani helped me in my search for a vehicle. I came in to look at a used vehicle, but after looking at my options I decided to go with leasing a new vehicle. He made me feel as if he cared about getting me into a safe reliable vehicle which ultimately made me very comfortable with my choice. He answered the many questions that I had for him and he was very thorough throughout the process. I appreciate all of the time that he took with me. I am extremely happy with my new vehicle and the service that I received! I will definitely recommend Hurd Automall to anyone I know.

lshap66

Feb 24, 2016

Dealership is helpful, honest and willing to go the extra mile. Dennis Anderson is especially helpful and willing to do whatever it takes for you to get what you are looking for at the best deal possible.

Country Girl

Feb 11, 2016

Our experience was nothing but top notch. Although Jason was helping other customers out at the same time, we felt like his only customer. He was able to help us find the truck we wanted at the price point we needed. Very professional and personable. Great dealership. Highly recommend.

Silverado

Feb 6, 2016

I was not in a hurry to trade in my car but was starting to look at used trucks. I new that the monthly payment would be too high on new trucks. After talking to the sales man and the manager, I realized that I did not need to buy. The leases right now were the same payment as 3 year old trucks. I got a beautiful new fully loaded truck for about the same payment as my car.

Sherri

Jan 29, 2016

GREAT BUYING EXPERIENCE ... A+++ CUSTOMER SERVICE from the moment I walked in the door. A special thanks for Dave Richards Sr Sales Manager and Dave Richards JR Salesperson They both were very honest and genuine . I believe you should always pick the dealer before the vehicle. I could not be happier with my purchase. I would recommend family and friends.

Sandykrn

Jan 20, 2016

I love the Hurd Auto Team. This is my third Equinox and I am always pleased with their service. Dave L. was knowledgeable and helpful with getting the color I wanted in a very short time. I am also very happy with their service department. Everyone again is knowledgeable and works to do the best for you! I would recommend Hurd to anyone that wants good honest service in buying a car!!

Porter84

Jan 14, 2016

Such a great experience. Jason was an absolute pleasure to deal with , he made the whole experience quick and easy can't say enough great things about Jason and hurd Thank you and look forward to doing more business in the future

carmella15

Jan 11, 2016

The Hurd Sales and Management team makes buying a new car painless and pressure free. I have been to many dealerships over the years but can honestly say Hurd Auto Group is by far one of the easiest and helpful dealerships I have visited.

wfdjb

Jan 11, 2016

The team at Hurd was incredible thank you for a great experience if looking and want to buy this is the place thank you great job !!

hunter 4x4

Jan 8, 2016

This is the fourth vehicle my family has purchased from Hurd .We have never run into any problems. Dennis Anderson,the sales representative goes above and beyond to give you best deal he can and is open and honest.

My malibu

Jan 8, 2016

It had been over 40 years since dealing with the purchase/lease of a new vehicle and was anticipating a very stressful experience! What I encountered was just the opposite to say the least. I was treated with respect and concern for my comfort, not only in the vehicle but also the financial endevor I was entering. Just the fact that all regular maintenance is included gives you peace of mind. Great job Marcin and the Hurd AutoMall group.

ghostrider401

Jan 7, 2016

Chris hurd is a man of his word and has some outstanding people working in his service department. Dave the service manager is a great addition to Hurd automall and my service advisor Rob went above and beyond my expectations. Will be back in the future if and when I need my vehicle serviced.

mlcatanese

Jan 6, 2016

Such an easy experience. No pressure. We were in and out in 2 hours with a great vehicle and awesome deal. Gene Gaviani (salesman) was professional, knowledgeable and wonderful to work with. This was the quickest we've every been in/out of a dealership with a signed deal!

BrentW

Dec 21, 2015

I had a great experience from start to finish. My salesman Dave Levasseur was great to work with from start to finish and left no loose ends. His attention to detail made for a seamless transaction and the price of the vehicle was on point as well. I would highly recommend the dealership and Dave as your salesperson.

Ejw7245

Dec 20, 2015

I am very satisfied with my vehicle (2016 GMC Terrain) as well as the salesman that helped me. Chad Huguenin was fantastic and answered all of my questions and also got me to the price I wanted to pay for the vehicle. this is my second lease from HURD and I walked out of there very happy with my sale. Chris and Eric also assisted in questions I had and were great for my financing questions. Ask for Chad next time you visit HURD. Ed

DonH

Dec 9, 2015

Devin was great! Very helpful and professional. Had a quick and hassle free experience. Looking forward to bring the car back for service later on.

lfarns

Dec 9, 2015

Bob was a great sales representative to work with, he was very attentive and thorough! I would definitely recommend Hurd and thank you so much to Bob for making this process smooth and enjoyable!

Tweedie14

Dec 5, 2015

Went to Hurd looking for a lease after seeing the end of the month deals. They worked with us to make sure we were happy and completely satisfied with the truck we got.

mrsdon

Dec 3, 2015

Devin was awesome. Explained everything about the car and paper work. He was very professional and kepted me informed during the process of the final paper work. Excellent service. Thank you Devin.

pjrraymond

Dec 3, 2015

Fantastic service from Dennis Anderson makes the purchase of a new car a pleasant experience.The Finance Dept was also a painless process and very efficient.

kenz1214

Dec 2, 2015

Devin helped me out a lot when I decided to lease a car. He was patient and very nice when it came to explaining the deal I was getting. He made me feel comfortable and was very professional throughout the whole deal. I will definitely recommend him to my friends and family when they are in need of a car.

alex21690

Nov 26, 2015

Devin was great. He kept a smile on the whole time we were dealing with unexpected insurance issues, and was polite, friendly, professional, and personable from start to finish.

Heather

Nov 22, 2015

Ed Trotta always makes us feel comfortable and answers all our questions honestly. If he isn't available at his desk he always calls us right back to answer questions. We love our new Arcadia!!! He made the process timely and painless. We have 2 small kids so hanging out at the dealership wasn't an option. Thanks so much! I highly recommend Hurd and Ed to my friends and family.

mandhaNard

Nov 22, 2015

I just want to stress what an INCREDIBLE sales associate Charlie is. After I had a terrible experience with another dealership, I came to Hurd. Charlie worked with me literally all day to make sure I got in the right car for me. In my personal opinion he should get a raise. I would absolutely recommend going to Hurd for a new vehicle and asking to work with Charlie, he'll get the job done no matter what.

Kelley

Nov 20, 2015

I have a friend that works here and he matched me with my salesman, Mike Hennesey, who wasfriendly, professional and very knowledgeable about the vehicle I was interested in. I would recommend Mike and Hurd Auto Mall to friends and family who are interested in leasing or purchasing a new or used vehicle.

Bob

Nov 14, 2015

It was a very pleasurable experience shopping at Hurd AutoMall! Adam was superior in his Customer Service and provided me with all the information I was looking for during this purchase! Great job to Adam and I would definitely recommend Hurd to friends/relatives for future purchases!

kdawg12171

Nov 13, 2015

I entered the dealership with a plan and a specific amount I could spend and could afford as a monthly payment and the dealership did what they needed to do satisfy my needs. And we're extremely successful.

Dave

Nov 3, 2015

Our vehicle was parked in the driveway and I noticed what looked like oil had been dripping from a car. (Thinking to myself I just had it changed, it can't be..) So the next day I noticed it looks wet and it's under my wife's SUV. I craw under to find it's all wet with oil. I immediately called Hurd Chevrolet. Next thing I know Wendy the General Manager is calling me to ask what is going on, and wanting me to bring the truck in ASAP. Well I went right in with it and I'm greeted by Chris Hurd and Wendy. They assured me that they will get to the bottom of the problem, and they did within a few minutes. There was apparently a defective oil filter installed that they had no way of knowing. It was changed, the undercarriage washed down and I was sent on my way. I also want to say the whole time I was there Wendy was in constant contact with me. Making me feel welcome and assuring me everything was being taken care of, and apologizing for any inconvenience this may have caused... Then when it was finished the (I believe, Foreman of the garage) Steve Hatcher, came out to explain exactly what was done. Also apologizing for any inconvenience.... I was very impressed with my first trip to Hurd's service center! Needless to say I will not hesitate to return.... Thank You Again

mgoosa

Oct 20, 2015

Sometimes buying a car can be stressful, but the people at Hurd Auto Mall made it so simple, easy, and stress free! Definately recommend going there for your car shopping!

ajc076

Oct 19, 2015

My overall experience with Hurd GMC was very pleasant. First off, upon going to check out a brand new 2016 GMC Canyon I was able to walk around the lot without sales representatives rushing up to me. Secondly upon consulting with Dave Richard Jr. the sales representative I was able to go over pricing, trade in value, and the additional items I wanted for the truck in a friendly, pressure free environment. Next I would like to remark that although there was not much budge in the price of the truck (which was already priced about $2000 below competitive dealerships), they made up for it in my trade in value to get the numbers where they needed to be for my monthly payments. I would like to thank Dave Richards Jr. and the rest of the Hurd GMC team for making this auto buying experience a good one, and would definitely recommend them to anyone in the market for a new GMC or Buick.

Edeang

Sep 29, 2015

Bob Hein was excellent to work with!! We've gone to him twice in the last 6th months and highly recommend him to get you into your next vehicle.

Mike I.

Sep 29, 2015

I wasn't planning on a new vehicle when I entered the dealership, but Adam and Mark (sales manager) made everything work. I ended with more than I expected!Wayne (finance manager) quickly arranged all the necessary paperwork and financing to make the final transaction very smooth and efficient.Thanks to all.

Smooth Transaction

Sep 16, 2015

Great customer service. Sales rep Bob Hein, provided lots of information on my new truck and led me through the trade in and purchase process with no pressure and no unnecessary haggling. Would recommend dealership and sales rep to friends and family.Thanks!

JuneauSonicLT

Sep 12, 2015

I went into hurd with my guard up. I stopped in early in the morning and wanted to look around. I had a certain price point i needed to be at and was unsure of what i would find. I couldnt test drive that day but Charlie was more than happy to take the time with me. I set up an appointment for the next day. I arrived early and found charlie was with another customer. Josh was standing outside and was more than happy to give me a plate and let me road test the vehicle un accompanied. When i arrived back the dealership i offered a fair price........the agreed....really that easy?! Yes it was. After the paperwork was signed Chrlie even gave me a tour of the dealership and I could tell he had a sense of pride. They gained a customer for sure.

Mike51

Sep 10, 2015

I saw an Equinox online, called to make an appointment, and within an hour I was test driving the car. I felt no pressure to buy, took my time to look at all the models, and the experience was very stress free. I was very satisfied with the overall experience at Hurd, and would recommend this dealership to my friends.

don't buy a car at Hurd

Sep 8, 2015

14 weeks later, I am still without a truck. I ordered the truck on May 30th, Hurd said it would take 2 months for the truck to be built. At the end of July, I get one phone call from Hurd and they said the truck isn't ready yet and it would take another month. August went and gone, I am still without a truck. No call from Hurd to update me on anything. In 14 weeks, I get one stinking called, this isn't a customer care. On Aug. 31th, my family and I went in to sign the loan papers and I paid another $150.00 for the registration. 8 days passed, still no one from Hurd call me to update. I emailed Wendy Bowen, the General Manager, haven't heard from her at all. I am tempting to contact Mr. Hurd himself. To Mr. Hurd, if you happen to see my review please look into this for me. My name is Savy Kennedy Hang 508-697-2082 or work 617-382-1704. I am still waiting to get my truck from Hurd. ThanksSavy

RTB

Sep 8, 2015

I walked in looking to purchase a used truck, but unfortunately it was sold. So I figured I'd take a look at what else they had to offer. The friendly service I received from Devin was certainly a positive experience and I eventually ended up walking out leasing a new Silverado 1500. Everyone I worked with was very straight forward and considerate; extremely respectful towards my military service. I will definitely be telling everyone to check out Hurd Auto Mall.

imnobody

Sep 7, 2015

We are from Massachusetts but it was worth the drive to RI to work with this dealership. I would do it again in a minute, as they take care of everything even being out of state. They treated us with respect, no hard selling, no trying to push extras on us. I am not a fan of the car buying process, but this was as painless and positive as it could be. While our salesman was great, it was clear to me that the overall good experience was due to top down management and I would recommend the dealership to anyone.

Encore driver

Sep 5, 2015

I had a very positive experience with Jennifer Lohman in Sales and Wayne in finance and Erica in Leasing. even Mr Hurd himself helped me have the new lease of a 2015 Encore. I love it! Hurd is the best for service in every department.. Thank you

missianat

Sep 2, 2015

I recently visited Hurd to purchase my first new vehicle. Charlie Gleavey was great! He explained everything, didn't make us feel pressured, and even helped us get a better interest rate than the loan approval we came in with! I would definitely recommend Hurd to others and will return for our next car.

Karen R

Aug 31, 2015

This is my 5th vehicle with Hurd and wouldn't shop anywhere else for a new car, they have me for life, Brian was great and patient with my needs,

New lease

Aug 15, 2015

I just went there to check out a new car. I did have a lease for a jeep which would not end till next june but wanted to get rid of the car. Joe Oliveria did a great job getting me out of my old lease and into a new one with a great car. I now drive a Terrain and I LOVE IT>

Kim

Jul 21, 2015

I was a loyal Colonial Toyota customer 30 years at least bought a minimum of 15 vehicles from them!!! Well the old man should have never given his son Mike partial ownership if he even did that because after all of those years Mike couldn't get the job done!!! So my sister in law tells me she just traded in her Rav 4 for a Chevy and got a great deal!! I walk into Hurd tell Mike Messina my story while his manager is standing right by and gets me driving a Chevy Equinox within 15 minutes tops!! They worked the numbers and made me very happy!! Mike was so attentive and "on the job" shall I say! He's like a really happy great spirited guy who moves like a nascar and is all about getting the job done!!! Hurd you got me for the next 30 years and Colonial Toyota you better watch out cuz you have some Major Competition!! Oh and I don't want to forget to mention when I got to finance two days later at 2pm on the dot!!! It took about 5 minutes to sign the papers and go!!! I am so impressed with everyone employee I dealt with nothing but courteous and professional no crap, not a lot of talk, just "let's get it done"!!!

QueenB

Jul 19, 2015

We were extremely satisfied with our shopping and purchase experience at Hurd Auto Mall. The staff spent a significant amount of time with us and we were pleased to drive our new vehicle off the lot that same day.

lauralee

Jun 18, 2015

I had the greatest salesperson Joe Olivieri. He was calm, knowledgeable and patient. He knew all of the details about the vehicle I purchased, a 2015 Buick Encore and I love it. He also worked on the best price for me and after getting pricing at two other dealerships, Joe gave me the best price. Thank you!

Mike B

Jun 18, 2015

While driving, my SUV had 3 warnings lights come on, including reduced engine power. I contacted Chevrolet Sales Manager Dave Richards and asked him if my car could be looked at ASAP. Dave told me to come in the next morning. Upon arrival I spoke to service advisor Dave Leonard, who had my car looked at pronto. The technicians were quickly able to diagnose and repair my car, and got me on my way in a timely manner. I have been a customer at Hurd for 15 years and will continue to be because of their outstanding employees.Michael Batalon

kaax227

Jun 9, 2015

I'm very happy to have chosen and leased my car at Hurd Auto Mall. Marcin, who was my sales person was very nice and helpful, explaining everything I needed to know about the car and financials, there was no pressure at all to purchase which was nice. Everyone here was super nice and helpful and I am very happy with the service and car I received!

Laura P.

Jun 9, 2015

The people at Hurd Auto Mall were very professional and very helpful. There was never any pressure to buy and my salesperson, Gene Gaviani, could not have been any more accommodating. He made sure that I understood all aspects of the process, and that I was comfortable, since this was my first purchase. He took the time needed to fit me into a car and payment that suited me. I felt that I was not just another individual that was buying a car but someone who he wanted to make happy with the purchase. The total car experience was EXCELLENT! I look forward to my future dealings with the company.I find then to be first rate and professional. They are really interested in making the customer happy.Highly recommend.Laura P.

shopping929

Jun 9, 2015

I had a great experience at Hurd Auto Mall. I had never leased a vehicle before and they answered all my questions which helped me finalize my decision to lease.

daytona20

Jun 7, 2015

It had been a very long time since i bought a new car so i was nervous at the thought of looking. My daughter leased a car from Hurd a month earlier and told me i should go look there. From the minute i walked in the door i felt at ease. Marcin was great, very professional he made everything so easy, thanks to him i am enjoying my new Chevy Cruz. I would recommend Hurd to anyone looking for a car and ask for Marcin

Buick lover

Jun 6, 2015

I bought 2014 Buick Verano from Ed Trotta. He was professional, not pushy, showed me all the features, called me a week later to see how I was enjoying my car, if I had any questions. Never felt pressured to buy from him. Love Hurd Auto Mall. Sending everyone to see Ed!

cruzedriver

Jun 6, 2015

Marcin did a great job finding me the vehicle I wanted and keeping it very affordable. I would definitely recommend him to everyone I know. Great Job!!!

Frank M.

Jun 6, 2015

My brand new 2015 Chevrolet Silverado is the 2nd truck that I have bought from Hurd. I was so pleased with the service I received over the last 3 years with my 2012 Silverado that when it came time to turn that truck in there was no doubt in my mind I would be returning again. I dealt with Charlie Gleavey for both of my trucks and appreciated the time he spent with me going over all of the finer details along with all of my payment options. As far as salesmen go, Charlie is top-notch. I never once felt any of that pressure or anxiety that typically comes with purchasing a new vehicle. I would definitely recommend asking for him by name if you are in the market for a new car/truck. This is a family run and owned dealership and it definitely shows in how Chris Hurd conducts himself. He treats his entire staff like one big family, from general manager Wendy Bowen right down to every service department technician. And dealing with the service department is a hassle-free delight. As I attended the new owner orientation (my 2nd one in 3 years) I looked around the room and saw a crowd of completely satisfied people, excited with the individual personalized experience they all received. It is this same group of people that Chris Hurd welcomes to his extended dealership family with open arms. My overall experience has been supurb both times I bought new trucks, I'll definitely be back in 2-3 years when it comes time to trade-up again!

Impala Lover

Jun 6, 2015

I have bought 4 cars in the last 10 years from Hurd. The last three I started leasing and found it's the best way to buy. Mike Hennessey has been working with me since 2009 and always helped me get the best deal. The service department has always been on spot with any issues or service. I would recommend to any one looking for a new car to go to Hurd and see Mike.

jls809

Jun 6, 2015

Straight forward help. Friendly, no pressure sales. Brian really kept the price where I needed it to be, I won't deal with anyone else!

Jmart

Jun 6, 2015

I've bought 3 cars and done l my service. Great place to do business . AL the visits I've had have been great . The one problem I ever had was addressed quickly and fairly. Couldn't ask for more. Charlie in sales and Dave in service are great.

KC549

Jun 6, 2015

In my search of a Used Mazda 6i Hurd was my first choice and no regrets. Professional, simple and easy to work with. Great customer follow up service ,too.

kingclancy8511

Jun 6, 2015

My mother was in town visiting and had previously mentioned, in passing she would eventually like to upgrade her car. So while she was in the area, I suggested we go and get some ideas of what she might like, which led us to johnston and the wide selection of dealers the town has to offer. Without naming names and companies, I'll just say that the first few places we went, we were treated poorly because we weren't serious buyers. Then she saw the Hurd sign and suggested we stop in to see what they had to offer. Upon walking in the dealership we were greeted by a salesman named Mike Messina and we couldn't have gotten any luckier. Mike took his time with my indecisive mother and helped her figure out just what she was looking for. When she figured out what she wanted, Mike could not have been any more of a professional. He explained every possible option on the car to the extent, I couldn't believe he remembered it all. He was all customer service, and no pressure. He took the time to make sure all the appropriate paper work was faxed to the right places back where my mother lives. All in all my mother had never had a car buying experience like that before. Mike made the process so easy and seamless. So much so, that when my lease is up I am coming back and buying a vehicle from him. If the rest of your sales people are only half as good as Mike, then Hurd is one lucky dealership. Thanks again Mike!!!!

Maibu owner

Jun 6, 2015

I must say the first time leasing a car has been a breeze. Not only is Hurd dealership knowledgeable and curteous, but their service is impecable. Maintaining my car has been effortless. They are always available and you are in and out quickly. They provide fast friendly service, I would recommend this dealership for any vehicle purchase.

marissa23476

Jun 6, 2015

I bought a 2008 Lexus at Hurd that I had been looking for some time. The customer service was great and I never felt pressured.

Mike

Jun 6, 2015

I recently purchased a Buick Regal. It was a pleasure working with Joe Oliveira. Joe never gave up on me purchasing a new vehicle. I would recommend my friends to him in the future.Mike Mathewson

reddi59

Jun 6, 2015

we bought both a chevy truck and impala. the staff is wonderful. we had dennis and he was both friendly and very helpful. people are easy to get along with. Julie in finance was also great to work with. they all answer any questions you have, even if you ask them the same question again. they make sure you understand and feel comfortable. best dealership I have dealt with.

Lchason

Jun 5, 2015

I went to Hurd looking for a Chevy Malibu. I live right up the road from Hurd so it was convenient for me to go there. I gave the receptionist my name and I waited for someone to assist me. As I was waiting there, a woman with blonde hair sitting in her office was screaming at a man who was in front of her. I was completely embarrassed for the man and couldn't believe someone would belittle another person knowing their office is glass. I got a cold feeling and left. I ended up purchasing my vehicle at Paul Masse. I truly don't understand why any business would treat their employees like that. Not sure why that woman has a front office, but she needs to be further from the entrance, preferably outside where wild animals belong

James

Jun 3, 2015

I went to hurd on a friday and by monday i was driving my new truck. Joe oliveira was my sales consultant and he worked with me through the process, and made sure i was getting what i wanted. Great experience.

gbbriggs

May 20, 2015

Bob became a friend and I felt he was interested in me and the major decision I was making in purchasing a new vehicle. Hurd is a very impressive dealership and I never felt pressure to buy. Not once did the sales manager come by to help Bob put the squeeze on me. I admit I was prepared mentally for him, but I only had to deal with Bob, whom I enjoyed working with. When I was reviewing the deal with the finance person when I rejected the add ons he was okay with that, didn't try to tell me what a mistake I was making.Overall I had a good experience with Hurd.

chevyman

May 14, 2015

Dave Sperry was an excellent person to deal with. I checked out every vehicle that I was thinking about. Dave seemed as enthusiastic as I was. He was very sincere..

Jim,Pauline.

Apr 18, 2015

First time at Hurd. Devin made our car purchase perfect from test drive to driving it home. Very happy with the trade in price and cost of our new car. Will definitely recommend to friends and family.

adaitch

Apr 14, 2015

I just purchased a lightly used 2014 Buick Regal from Jen Lohman, my Hurd sales person and I just want to say that the buying experience was second to none. We made a good deal and even though I hem'd and haw'd for a week they still held the deal we made. Had plenty of time during the test drive, no pressure at all. Once I finally decided to purchase the Regal I called up in the morning, signed some papers in the evening and drove off. All above board, the payments we agreed on, no extras and just the minimum push for more warrantees. Also kudos to Wendy Bowen, the GM who made me feel welcome and comfortable with the process. I'd recommend Hurd for your car buying needs!

mscamp

Apr 14, 2015

This was my second time leasing from Hurd, and they really know how to make things work for their customers! I can't thank Bob enough for helping me stay at a great rate, and making my SUV dreams come true! Bob really helped me get the best deal possible, and stayed beyond close so I could leave with my new vehicle that same day.

mhat78

Apr 12, 2015

no pressure, no stress...straight forward sales and service...without a doubt I would recommend this dealership to friends and family...in fact, I already have...

Satisfied Sonic

Apr 12, 2015

Can't say enough positive things about Charlie and the team at Hurd. They truly made buying a new car enjoyable, hassle-free and painless. Very highly recommended--worth the drive--we came down twice from Boston because they had a particular car we wanted and they stayed late both nights to help us get the deal done.

Chevybuyer01

Apr 7, 2015

I went to Hurd and had the easiest most enjoyable experience I have ever had purchasing a vehicle. I even came on this website and read reviews both good and bad before I went down there and could not disagree more with anyone who did not give them five stars. I had the pleasure of dealing with Max, Dave Richards and Adam Park... These guys are real professionals who care about their customers I would recommend everyone I know to go and deal directly with these three gentlemen

Joe2275

Apr 2, 2015

My favorable customer experience in purchasing a new vehicle with a trade-in was in large part due to the excellent service that Bob Hein provided. From going through the various car options to the test drive, sale and delivery, Bob went the extra mile.

Upset customer

Apr 2, 2015

After leasing a 2015 Silverado the team of MIke Hennessy and sales manager Max were able to work around what I could comfortably afford. They did everything they possibly could to get me in the exact truck I was looking for. Although I came into a hiccup with one person at the dealership the OTHER managorial staff were truly awesome. This dealer knows how to please their customers, this dealer won't hang you out to dry. I'm excited to work with HURD again in the future. I thank those who worked with my wife and I to make this dream of owning a new Silverado become reality. Thank you!!

golfer chick

Mar 29, 2015

I turned in my 2012 lease and drove out buying a 2014 Cruze. Mike Hennessey, whom I had worked with previously was terrific. I told him what I wanted to pay and he made it happen.Julia in Finance worked different scenerios for us. I left with a great deal.Thanks to Mike and Julia.

Rosanne

Mar 24, 2015

I came to Hurd Auto Mall today to look at a car I saw on your website. I knew that you didn't sell Toyotas, but I saw a 2012 Camry XLE that I was interested in. After viewing your ad on Channel 12, I just had to find out for myself the good service, low prices, etc.Devin helped me and told me that the Toyota Camry that I was interested in was sold so he brought out another Camry-- a 2012 white Camry LE. Took a test drive and I liked it, but deep down I really wanted a Camry with a sunroof.After talking with Dave Richards, Sales Manager, he made my wish come true. I got a sunroof and the low mileage that I was looking for. Can't wait to pick up my 'new' vehicle.Thanks for your great service.Rosanne N.March 24, 2015

Crystal

Mar 18, 2015

Purchased a used GMC Sierra 2500 HD from this dealership on 2/21/15 and it still sits in my driveway with no plates or registration therefore it is illegal for me to drive this vehicle I just purchased and since I'm from New York I really am at the mercy of this dealership. I asked several questions specific to marks on the frame of the vehicle and was not able to get responses even after I asked the sales person Jennifer Lohman to ask Service. No one at the dealership could provide an answer. I should have walked away at that point and not purchased this vehicle. When I spoke with Wendy Bowen (General Manager) about the vehicle she asked Service and was told the drop in bed liner was installed due to blemishes in the bed from the 5th Wheel the previous owner removed. When we asked at the time of purchase no one in service knew what the marks were on the frame after they already installed the drop in bed liner.I drove this "Certifed" vehicle home on 2/22/15 and parked it in the driveway where it sat until I saw a puddle of oil under it and brought it to a local dealer on 3/11/15. I thought all "Certified" vehicles were supposed to go through a 172 point inspection, I guess their service people missed the oil dripping from the front seal. If you purchase a truck with a bed liner ask them to remove it so you can see the bed. We didn't and the marks we asked about were from a 5th Wheel. When we had the seals fixed we were going to put a spray bed liner in this vehicle and they cannot because there are holes in it and it needs to be repaired some of which are 3 inches in diameter and the cost will be $500 to fix. Wendy Bowen the General Manager said they did nothing wrong so, they will not do anything to make this right. I really hope I get my plates and registration soon so I can drive this vehicle.I would also recommend getting all documentation you require for any vehicle at the time of purchase. I have been trying to get information that I put in writing on 3/2/15, 3/3/15, 3/9/15, 3/11/15 and 3/12/15 and still no information.

Dan

Mar 16, 2015

Leasing a new Chevy Traverse and Marcin made the process smooth and catered to what we wanted. The price was within our budget and the car is just what we were looking for. Very satisfied

freddie1

Mar 13, 2015

After many attempts at trying to get in to a new car, joe oliveira made it happen. Very friendly and informative. He took the time and had the patience to find the right fit in are budgit. Thanks.

KerryHellman

Mar 12, 2015

After a terrible accident my car search was short because of Wayne King and Bob Heins at Hurd Auto Mall. They welcomed me and helped me find a new vehicle. Honestly they went above and beyond for me. I am a first time NEW car buyer they helped me decide to do a lease and found a car that NOT only fits my personality BUT makes me feel safe, drives smooth, is affordable and it is a luxury car. I never thought I'd be able to afford a luxury car being 23, but with time and number crunching Wayne King did it! Wayne and Bob even searched for the exact model I was looking for. Wayne had it delivered here from PA. I recommend this dealership to anyone. Bob was a great salesman, and Wayne is master of number crunching. They made a great team and made me one happy camper! Kerry Hellman

wmalloney

Mar 3, 2015

When I walked into Hurd on Saturday February 28th my intention was to review my current lease 39 month lease which was expiring in 6 months. My salesperson was Joe Oliveira, a very personable guy. One of the topics was the fact that I was going to go over the miles on my lease unless we could get something done in the next couple of months.The next thing I knew Joe Oliveria was discussing the possibility of leasing another car that very day and if I was amiable to doing that. My answer was a resounding YES!!! A short while later I was driving home in a 2015 Buick Verrano!! Was I satisfied? For sure, a great experience from start to finish. Joe did a great job, the Sales manager a real straight shooter laid it on the line and we got it done!! Will I be returning to Hurd when his lease expires? The answer is a resounding YES, thanks Joe and the entire Hurd team for a great experience!!!

Rmaloney

Feb 23, 2015

After trying to get into a truck I loved for a decent price, HURD accomplished what others could not. Joe and Dave worked with me to get the numbers I needed in order to make a deal.

ingtoffer

Jan 26, 2015

Went to several dealerships prior to Hurd. They were the one most willing to work with me to get everything I wanted at the monthly payment I wanted.

Llapati

Jan 25, 2015

Though we loved our 2013 Leased "Terrain" the miles were getting up there. So, we walked in and basically out with a new 2015 "Encore"....Where else can you do that with such ease and confidence with a well professional and very organized staff..."Simply The Best"

mfurtado

Jan 23, 2015

From the moment I was in contact with sales representative I was impressed. Robert Heineken answered all my questions and more! It was my first buying experience and I was extremely nervous but he helped me through the while process! Keith Miranda went above and beyond to help me finance my new lease! Best customer service from both of them! Wayne King was honest when asked questions and made the process so easy! I went in at 5pm one day and the next day drove away with my brand new 2015 GMC Terrain SLE-2. I would recommend all of them and I look forward to dealing with them in the future!

Joe Faulk

Jan 17, 2015

Hearing all the "horror stories" of dealing with car salesman and dealerships, I was a tentative to car shop at dealerships for the first time. But Bob Hein at Hurd made it a great experience! He went above and beyond to get me into the vehicle that fit all my needs from price to size. He learned what my family needed, what we liked, and found just the car for us. I have been in sales for over 10 years and couldn't be more pleased with the service I received. Never was I pushed or pressured into a quick buy, even without ever mentioning that I was shopping around and looking at other dealers. It was Bob's personal and professional service that I did not get at other places, and that brought me back to Hurd. Bob literally worked with me for two weeks, and each time we met or talked over the phone, I could see that he was in it for more than just a sale, but to help me meet the need for a new car for my family. And we absolutely love it! Professional and personal was my car buying experience at Hurd Auto Mall with Bob Hein. Thank you!

Lauren

Jan 3, 2015

We went to Hurd to return our Equinox as our miles were close to the 39,000 lease term. This was our first time returning a leased vehicle so we were very unfamiliar with the process. Charlie our sales rep was excellent, teaching us about the process, going over numbers and getting us into a new lease vehicle of our choice before the afternoon was over. No nonsense business, excellent service within hours! Thank you, we love our new Traverse!

jokerbengal

Dec 9, 2014

My wife and I came in on Monday December 8 to ask about trading in our 2 vehicles towards 2 new ones. We were treated wonderfully by Marcin and ended up getting 2 new vehicles for a lower price than we were already paying. We were very hesitant about going to a dealer at all but because I had bought a previous vehicle at Hurd before I knew this would be the right place to go. Marcin made this a smooth transaction and we both left extremely happy and we will be spreading the good word about Marcin and Hurd Chevrolet.Thanks,Shawn

magicsue

Dec 7, 2014

My vehicle came with 3 months of OnStar. When we tried to activate it, we found that there was a problem. OnStar could not locate the vehicle. I brought the car in and TROY made me feel that i was a priority. As i waited for their shuttle service to bring me home and get my husband to work, I noticed that all of the service people were 100% focused on every single customer!! I work in customer service so it was refreshing to see others focus on the customer experience at the level I would provide! They traced the problem, ordered the part, and i picked up my car the next morning! I couldn't ask for a better experience!!

JessaW24

Dec 6, 2014

The financing process was smooth, quick and easy and I couldn't be happier. It was completely above our expectations. I am completely in love with my new Buick Enclave and look forward to showing it around. If looking for a new or used vehicle this should be your first and last stop

LissLan

Dec 6, 2014

I needed a new car and was dreading the long and uncomfortable process it can be. To my surprise, I had a fantastic experience at Hurd last week! Everything went so smoothly and it was actually, dare I say... enjoyable! From the moment I walked in and met with the salesman, Michael Messina, I felt comfortable and relaxed. I did some research before I went to the dealership and I knew exactly what I could afford to spend. I also knew what options were in my price range and what I would not compromise on. Michael was able to get me the SUV I wanted with even more options than I expected and in the diamond white color that I couldn't find anywhere! They have a huge inventory, so I was able to drive away with my new car without having to wait for it to come in. Everyone there is so friendly and knowledgeable. Michael was so easy to work with. He was not pushy and he worked really hard to get me the best deal. He was very informative and made sure that all of my questions were answered (and I had a lot of questions)! He had my new car reconditioned and filled with a tank of gas by the time I left. I also worked with Julia, who helped with the financing. She was very friendly and made me feel comfortable. Overall, this was a great experience and I love my new Traverse! If you are looking for a new or used vehicle, I strongly recommend Hurd and their team!

mbudd

Dec 6, 2014

From my first phone conversation with reception to the last handshake and putting me on the road with gas in my tank the Hurd team followed through on every aspect - whatever they said would happen did happen and that is saying a lot these days. I especially want to thank Michael Messina my sales consultant for all his help and assistance in getting me into my new (for me) 2008 CRV. Backed up by other folks at Hurd like Dave Richards, Michael effectively facilitated every step of the process. Professional, personable and no pressure, Michael was thorough and attentive to every detail; always keeping me in the picture as the vehicle was prepped and reconditioned. He made sure I had a ride when I dropped off my rental car. Wayne in finance explained the deal clearly and showed me all the options and took the extra time and effort to work to match the loan rate offers I had from other lenders. Everyone at Hurd from the lovely folks at reception to lot attendant Tom Tineo, provided me with excellent service and made me feel welcome. Hurd gets my highest rating for friendly and professional service.

Helga Melgar

Dec 5, 2014

Got my car from there last weekend and not only did I drive away feeling good about the product itself, but the overall experience. I've always dreaded going to dealerships, thinking of aggressive sales people who are going to keep me there until I succumbed to their "best" offer. This was not that place. At least not to me. From the moment I reached out to them online vs. a few others, my Internet Specialist. Alysa, has been gracious, informative, interested but never pushy. I felt that she genuinely listened to me. My Sales Consultant named Gene, was also patient and informative and the Finance Manager was accommodating and pleasant; not pushy. The dealership itself is clean and spacious. The service waiting area has snacks and wifi (very important). This is not just my first Buick but my first car in RI and with the experience I had in this dealership, I was glad I decided on them. So far, too, the car is fantastic (but, it's too early to say, of course).Anyhoo, I strongly recommend you go see them and experience service and a product that's at par with your worth.

Jeff V

Nov 26, 2014

your service department is the best! from Nina scheduling my appointment. To Al Guertin taking care my appointment. To the service dept. repairing my car in a timely manner. To Dave Richards answering my questions on the new GM models. I'll be back!

LukeDS

Nov 5, 2014

My wife and I purchased a used Chrysler town and country minivan. The salesman was exceptional and did not pressure us in anyway to purchase or purchase quickly. The price was fair and all options were clearly explained to us before purchasing. Overall the experience was great.

Eric Palombo

Oct 24, 2014

This was a great experience. Dave was great and easy to get along with. The whole experience was very casual. There was no pressure. I even got a chance to talk to Chris Hurd.

Cwg514

Oct 22, 2014

They list great vehicles on their website at excellent prices, I called and spoke with Erica from the Internet department she asked if I was interested in just one vehicle or if there were a few I liked, I specifically told her multiple times I was only interested in one particular vehicle. When I arr at the dealer after driving an hour out of my way after work the first salesman told me the vehicle I wanted was in their shop and tried to get me to consider another. When I told him that I only wanted to look at the one vehicle he offered to check with the manager. The manager then said the truck I wanted was hit on the lot and offered for me to look at a more expensive truck with less options. I asked why nobody would call and tell me before having drive an hour there to which he had no response, so I procee to leave and drive an hour back hour home without ever seeing the wonderfully priced "bait" vehicle they had on their website. Thank you Hurd for wasting my time.

kathl33n

Oct 19, 2014

Wonderful car buying experience with Robert Hein at Hurd Auto. I found the used vehicle that I wanted via the internet and someone called me on the phone from the dealership with me within minutes to answer any questions I had. They also have a great customer service texting feature that let's you text any questions and someone gets back to you right away with the answer. So convenient and quick. We drove all the way from Northern MA and they were so accommodating and considerate of our time constraints. Highly recommend!

crumtinys18

Oct 10, 2014

Our Sales Rep Robert Hein was excellent! He assisted us through the process and was very knowledgle. Smooth and comfortable process for an experience that is usally very stressful. Will definitely recommend this dealership to all my friends!

specialservices

Oct 9, 2014

Hurd is a great dealership. Mike Messina went the extra mile to get me the car I wanted.He even picked me up at my home to get me to the dealership. Thank you so much Mike. Dave Richards, I can't forget you too. You were great!

sl1113

Oct 7, 2014

my salesman was michael messina he helped me get into my new Malibu, as soon as I got to the dealership he was there to answer any questions and didn't pressure me into anything I didn't want, overall great experience and will definitely be back!

bob1325

Sep 21, 2014

My salesperson Joel was extremely helpful to me in purchasing a 2014 Terrain. The finance process was quick and easy. I am very happy with the Terrain and that I purchased it at Hurd. This is the fourth vehicle that I have purchased at Hurd.

Mattmitch

Sep 17, 2014

Good dealership. Helped me get approved despite low credit score. Can't be happier with my vechcle, would recommend to anyone in Rhode Island area.

Elizabeth7997

Sep 13, 2014

I had the pleasure of working with Jennifer & she helped me lease my new GMC Acadia. My experience from the moment I walked through the door up to driving off the lot in my new SUV was fabulous! She was so friendly & extremely knowledgable. Thank you Jen & Hurd Auto Mall for everything! I will definitely be back! ElizabethWarren, Rhode Island

hector1206

Sep 9, 2014

they were great to work with and kept me informed of the process and I enjoyed my experience, and will be going back in the future to purchase a truck for my husband.

national23

Sep 2, 2014

I researched online for a truck on the Hurd lot and had a no hassle experience to drive off with the truck and to trade in my current car. Our salesman, Dave Anderson was thorough and explained all aspect of the transaction. For purchasing a vehicle on a Monday holiday, the dealership went out of their way to get us the truck on the same day. I would recommend this dealership to anyone looking to purchase a vehicle.

Hope Myerson

Aug 30, 2014

The salesman, Jeison Mazo, was very helpful ,explaining the features of each car I was interested in. He didn't try to pressure me in any way, thereby letting me make my own decision. I would certainly recommend him and the dealership to anyone I knew of who might be interested in buying a new car.

jparkhouse

Aug 25, 2014

Salesman Brian St. Germain helped me and my husband purchase the red Camaro that was always my husband's dream car. The visit started with Jeison, then Brian and ending with Larry. From start to finish, the team was very professional and listened to all my questions and concerns. We also lease an Equinox and have been very happy with Hurd.

mslac

Aug 25, 2014

Robert Hein was able to find us a car using our criteria. Robert was friendly, patient and very informative. My husband and I have always left a car dealership feeling like we could have done better until this experience. We are happy and satisfied with our vehicle choice and believe we are receiving an excellent value for our money. Sales manager Keith Miranda was even able to add incentive to our deal. Financing was quick and easy with Wayne King. Overall, the experience was five-star and we will return again for our next vehicle purchase!

SLaPlante0911

Aug 24, 2014

Dave Richards & David Anderson are great to deal with. Smooth transaction, no problems. Everything went perfectly. This is why we have bought all of our cards from Hurd Automall. I had my car serviced the same day we picked up another car! Both service and sales were very professional and courteous. Highly recommended.

FrontierIt07

Aug 23, 2014

My fiance an I went to hurd to purchase a truck we saw online. Our salesman Brian made our experience awesome from the start. Really down to earth friendly guy and not pushy. Julia, the fiance consultant, was also awesome. The only real problem we had was when Brian was busy and Dave Richards wanted to try and close the deal with us. He came into the fiance office with an "enforcer" attitude. He was quick to cut off Julia, who was doing an excellent job with us, because she wasn't "moving fast enough" for Dave's liking (he even took her calculator away when she was putting in numbers to figure our pricing!). Dave was also quick to brush off concerns about extending our payments beyond what we were looking to do in a severely chauvinistic manner that turned my fiance an I off right on the spot. If it wasn't for Brian being so apologetic upon our return to get our deposit back Hurd wouldn't have gotten our business on this sale because of Dave's demeanor. At the end of the day ASK FOR BRIAN when you're shopping here, he knew what he was talking about and genuinely listened to us on what we were looking for. GREAT JOB BRIAN AND JULIA!

Lorbri1961

Aug 21, 2014

Salesman Jeison Mazo helped me to get into the vehicle of my dreams, Thanks to Jeison, Julia, Larry and the rest of the team I own a Chevrolet Equinox LTZ! I would recommend Hurd Auto Mall to anyone.

mbkenyon

Aug 19, 2014

After a horrible experience with a local dealer, I purchased my second vehicle in less than a year with Hurd. Since Hurd had the exact vehicle that I wanted, I did all of the negotiations over the phone in a matter of 15 minutes. Salesperson Jennifer Lohman and Manager Keith Miranda were excellent to deal with, honest, upfront and available. When I arrived at the dealership to sign the paperwork, everything was ready and waiting. Julia was extremely efficient and knowledgeable. The experience could not have been easier or more efficient...I highly recommend Hurd Auto Mall!!!!

Pinkelephant322

Aug 19, 2014

Very personable staff. Super friendly and accommodating. After visiting several dealerships, Hurd was by far the best. Dave Anderson made the experience wonderful and I would recommend anyone and everyone to him!

Calnice76

Aug 18, 2014

I came in on a Saturday to look at trucks. I met Brian St. Germain on the lot and he helped me out right away. He showed me a bunch of trucks and I decided on the Silverado High Country. I couldn't have been more happy with the service and the vehicle!

Jisigimi27

Aug 17, 2014

Had a pleasant experience. Car we wanted at a good price. Love the maintanence plan with the lease. Also got something for my trade so that was good.

Shirley Grande

Aug 14, 2014

Leased my 5th or 6th SUV from Hurd this week (w/e 8/15/14) and I am in love once again! I walk directly to Mike Hennessey's desk as always, my husband and I catch up with him and then we go shopping! (My son and daughter also shop at Hurd!) The family has collectively owned an Envoy, Yukon, G6, Acadia, Tahoe, Terrain, (Pontiac Grand Am) and now another Acadia! Let me explain that I loved my Terrain...but my lease was up...I was going to purchase it this time...but the Acadia in the Diamond White with the Cashmere leather was calling me from the lot!! Whoever buys my Terrain is getting a beautiful vehicle...as all my GMs have been!! I wouldn't buy a different vehicle and I wouldn't shop anywhere else! Thanks again Mike for your wonderful service!

stevied29

Aug 13, 2014

This is our second vehicle we bought from Hurd. Our experience on both occasions have been "no hassle" experiences and could not have gone any smoother. Brian St. Germain and Dennis Anderson helped us this time around, and we could not have asked for better professional, courteous, friendly customer service. Definitely would (and have) recommend Hurd to family and friends - Laura & Steve

WoodstockDJD

Aug 13, 2014

I traded in my 09 Silverado for a new 2014 yesterday. Chris Dangelis and Michael Messina were great. They did the research to find a perfect match for me...Chris even offered terrific lease options. Purchase or lease...you can't go wrong at Hurd. Very fair on trade-in value and overall pricing. When you put together great customer service and very fair pricing, that's a winning combination! I would highly recommend Hurd Chevrolet.

Mikel456

Aug 9, 2014

I recently bought a new equinox from Hurd. I found their sales department to be very professional and helpful. I personally like to thank Joe Marzilli for all his help to make this experience a positive one. I would definitely recommend them to family and friends. -Mike

David103

Aug 7, 2014

I had been looking at multiple dealerships for a used Traverse. Hurd had a couple that were worth taking the trip from MA. Joe Marzilli showed me both, gave me the facts and didn't try to push the more expensive one like other dealers do. The honest straight to the point process will bring me back to Hurd again.

ahopkins31

Aug 1, 2014

We continue to be impressed with the level of service from Hurd. This is the now the 3rd vehicle that we have bought here and would certainly recommend Hurd to anyone and everyone that is looking for a new or quality used vehicle.

poiuytr

Jul 30, 2014

Kevin was very helpful with my out of state vehicle purchase. Coordinate with my lender and picked me up at the train station when I came to take the vehicle home.

Richard Hallam

Jul 30, 2014

Great place for service and sales this my 14 car or truck from Hurd David Anderson took good care of me at Hard Auto Mall

Bulldog501

Jul 28, 2014

Great Experience purchasing my used 2012 Suburban. From the moment we shook hands Bob was professional and knowledgable. I highly recommend asking for Bob when visiting Hurd Auto Mall GMC.

Cjphoebe

Jul 28, 2014

Brian was fabulous!! Very smart and funny! He was not pushy! Always ask for Brian!!! He will not steer you wrong! He was great and we really are excited for our Tahoe!!

joeforte

Jul 28, 2014

This is the fourth vehicle I have purchased or leased from Hurd in the past 3 years. The sales and closing departments are second to none. It is by far the easiest dealership to close a deal with. Julia in finance had everything in order when we arrived and the entire transaction took a little over thirty minutes. I would highly recommend this dealership.

Kcollins_8354

Jul 28, 2014

I have leased my vehicles with Hurd for over 2 years now and my experience's with Joe Marzilli have always been excellent. His professionalism and kindness has never gone unnoticed. Thank you Hurd and Joe. Kelly Collins

gmb5150

Jul 26, 2014

I have purchased alot of vehicles and Jordan was one of the best that i have dealt with. He was patient and had solid info as I needed it!!!!

Mconcep

Jul 26, 2014

Bob was amazing to work with. The staff from front desk to finance were great, always courteous and assisted more than i expected. I would recommend Hurd to anyone intrrested in purchasing a new vehicle. They will work with you to make sure you can get the vehicle you want. Thanks Bob!

TEACHER12

Jul 24, 2014

JORDAN GENGA WAS VERY KNOWLEDGABLE AND PATIENCE. HE LISTENED TO WHAT I WAS SAYING. MADE BUYING MY 2014 BUICK ENCORE A EXTREMELY ENJOYABLE EXPERIENCE. HAVE ALREADY TOLD SEVERAL PEOPLE ABOUT JORDAN AND MY EXPERIENCE.

brianna_deming

Jul 21, 2014

Traded in my older car for a new one, gave me a great trade in price! Worked with salesman Dave Anderson, who helped me all along the way to get me into a great car. Couldn't be happier!

dcirka

Jul 21, 2014

Bob Hein of the Buick Team was awesome. He was patient, kind, knowledgeable and went way beyond what we expected. He spent a lot of time explaining all the features of the car to my wife, who will be using it. The Finance Team and even the Sales manager were very impressive. I would recommend this dealership to anyone.

jrigano521

Jul 21, 2014

Bob Hein at GMC was by far the most thorough sales person I have come across in a long time. We compared vehicle models and was very knowledgeable about each vehicle had in them. It was quite a long day and after 6 hours we finally settled on the Denali. I know that sounds like a long time to be at a dealership however I have been with Hurd for almost 20 years and I didn't want to go anywhere else.I will recommend Bob Hein to all my friends and family!

vinmam1800

Jul 20, 2014

I knew exactly what I wanted when I entered this dealership I knew what car I wanted, how much I wanted to spend and the monthly payment I wanted. My salesman Kevin White made me feel welcomed and guided me through the initial process. The sales manager David Richards heard what it was I wanted and made it happen.......the 2014 Chevy Impala I wanted!!!!!

michelle1107

Jul 19, 2014

Hi I was looking for a car that I absolutley needed! I junked my old car in hopes of getting a new one, my first stop was to hurd chevrolet and marcin helped us. (Me and my dad). We went to a few other dealerships to see what we could get, but Marcin was very persistant to help me get into a very good car for me and my daughter and without giving up, 3 weeks later he called me with a car and I couldn't be happier! I am now a proud owner of a 2008 honda civic! Marcin never gave up on trying to find something for me and I am fully appreciative! Thanks Marcin!

gad723

Jul 14, 2014

I bought a GMC Acadia in December 2013, and in July 2014, I realized the car wasn't fitting my family's needs, so I went back to Hurd and bought a Buick Enclave the very same day! The service you receive from Hurd and the entire staff is impeccable, and they truly go out of their way to make sure you are taken care of financially and personally. This is my fourth car purchased at Hurd over the past 20 years, and each time I am completely satisfied, and you will be too. Not like any other dealership I've done business with in the past 35 years. They will always have my business going forward, and I'm not an easy customer :-)

dcimpala157

Jul 11, 2014

I just recently bought a used 2008 GMC Arcadia From Sandra at Hurd and had a fantastic experience. I live north of Boston so the drive is about an hour and a half or so depending on traffic. When I got there I had the pleasure of working with Sandra. She helped me get the most for my trade in lease and into a more manageable payment in the right car for me. She also made sure I only had to come back once to pick up my car and made sure I understood everything about it or answered my questions before I left. If your looking for help getting the right car I would recommend talking to Sandra.

Kstonge

Jul 11, 2014

Less than two years ago, Chris Hurd took me out of my Jeep and put me into a beautiful Terrain. I loved this car so much I was dangerously close to over shooting the mileage. In addition, I had been involved in a terrible accident whereas another driver T Boned my car on the passenger side sending me a into oncoming traffic- that car was damaged more than I was and I attribute no broken bones to the safety rating on this vehicle - whew! Needless to say I didn't want to keep the damaged vehIcle, it was close to maxing the mileage and...One call to Wendy Bowen and Chris and "TA DA! " they started working ! Unknown to me another Terrain was whisked to the dealership so that I could take it home. Wendy, Chris, Chip, Wayne and Jason all worked with a smile and even a few hugs to get me into the car I wanted... Another Terrain- this time in black. I love these guys, all of them. Can't leave out the service department either because they always cAll me when it's time for an oil change and check for recalls. Thanks HURD!

dmbarber102

Jun 29, 2014

My husband, son and I were treated like royalty from the first second we walked through the door! Everyone was friendly, courteous, eager to please and help us to find exactly what we wanted! On our second trip up there, everyone remembered us, BY NAME! These people are truly a family. I will absolutely recommend Hurd Auto Mall to anyone!

CathSchu

Jun 28, 2014

Great experience. Everyone was friendly and Jordan worked to get me a great deal. Everything went smoothly and I drove out with the car the same day

Mjpetisce

Jun 23, 2014

I called the Chevrolet parts department to simply purchase rear differential fluid for my 73 Corvette. I forgot the person who had helped me but I decided at that point to have the dealership Change The fluid for me. What surprised me the most was he took the time to actually set up the appointment for me without being switched to the service Department. He gave me a price for parts and labor that was reasonable and set up the appointment for that same day. When I arrived the service writer was very helpful and accommodating. It didn't even take 10 minutes and the car was on the lift being worked on. I am a sales manager at a Lexus dealership and customer satisfaction is number one and I received that and more from Hurd Chevrolet. Thank you very much and I will return for any other work that is needed.

rpjmurray

Jun 16, 2014

Hurd Buick is a customer-centered dealership. They are professional, courteous, and caring. Ed Trotta is an exceptional sales agent, who is helpful, thoughtful and a real pleasurt to work with in the purchase of a new car, in this case a Buick Encore. I can easily and highly recommend Ed Trotta, Hurd Buick and the Buick Encore to anyone looking for a great car, with excellent features, a confortable size, and a most welcome new car experience.

MSHARDLOW

Jun 11, 2014

JOE AND TARREN ARE ABSOLUTELY FANTASTC. THIS IS THE SECOND VEHICLE THAT WE HAVE PURCHASED FROM HURD AND FROM JOE MARZILLI. TARREN SET UP THE APPOINTMENT AND JOE SOLD US A 2014 GMC SIERRA SLE ON 6/10/14 AND WE PICKED IT UP TONIGHT. I WOULD RECOMMEND THE HURD TEAM TO ANYONE ANY TIME.MARYELLEN SHARDLOW AND KEVIN MAYNARD

JTomasso

Jun 3, 2014

I recently just leased a Chevy Cruze LS from Hurd Auto Mall in Johnston and my dealer Brian was excellent! Very friendly and personable. It's my first time leasing a car and he was very patient and curtious through out the entire process. I would definitly recommend this dealership and Brian as a dealer to anyone in the future that I know, who will be looking for a vehicle. And I'm loving my new car! Not only is the cruze fabulous looking, but it has a smooth drive, great on gas and has a ton of features!

rleblanc10

May 29, 2014

Earlier this year my wife and I bought a 2010 GMC Yukon XL at Hurd Automall. As part of the negotiations, we told Gene and Chip that we needed to be sure the registration was in place by a certain date because we needed the truck for our annual family vacation in Florida. They both assured us that this would be no problem. Well something unforseen happened, and there was a problem with getting the truck registered in time for our departure. Not having the truck would have been devastating to our vacation, but Hurd stepped up and provided an equivalent substitute vehicle for us to use for the trip. Many thanks to Gene Gaviani, Chip Regine, Wendy Bowen, and Chris Hurd for making our vacation a very happy one.Ron in Portsmouth, RI

carol myatt

May 24, 2014

Jordan is a great sales person very friendly and personable.my new Buick Regal GS is beautiful and exceeded my expectations. Buick is no longer your father's vehicle.

Dunagan

May 22, 2014

Bought a 2013 Cadillac SRX and the Salesman, Larry Lemoi was an absolute joy to work with. The transaction was short, smooth, and Larry even came in on his day off to deliver the car. I would recommend anybody that is in the area looking for a new or used car, check out Hurd and ask for Larry.

greenvilleglass

May 22, 2014

Started my research at Hurd after buying a new Silverado in the past. Drove through the lot and found the truck I could see myself in. It was just at closing on Saturday evening. Jordan grabbed the keys and showed me the truck even after hours. After the wife and I left the dealership, I told her what a great guy Jordan was. Monday he found me the rebates and the payment that I was comfortable with. If you are tired of the BS, go see my guy Jordan.

MartyBolton

May 22, 2014

I searched for a pre-owned Maxima and came up with Hurd Auto Mall which was about 2 hours away from me. I arranged a visit with their internet sales woman Alysa and made an appointment, met Gene who had the card up front ready to drive and I ended up purchasing the vehicle. John the manager was awesome. He was not able to knock off as much as I thought but in the end, the car was exactly what I wanted and we came back a week later to sign the deal and drive the car home. Gene also arranged to mail my plates. If you go see them, I highly recommend seeing Gene. He is really nice, will get you whatever you need, great coffee, great showroom and place to go see cars and he will give you a tour. I don't have a lot of history with the Hurd family but I was really impressed. Seemed as if they are really trying hard to win customer loyalty. I told Gene I would write a review so just go see them - be nice and they will treat you really well!

mmarocco8432

May 22, 2014

This is the sencond truck I have purchased from David Anderson is the last month. He is great to work with and bent over backwards to make sure I got everything I asked for and more. I highly recommend that you shop for your next car at Hurd Auto Mall and ask for David Anderson to help you. he is very honest and does anything to make sure you are happy. He makes you feel so comfortable. I gave them the highest reviews possible on everything because the handle everything to a perfect tee. David Richards is one of the store managers and he also is great. He is very easy to work with.

a306755

May 21, 2014

Great sales buying experience. Information was accurately presented. Sales associate asked if we'd like to keep the vehical over for an extended stay before buying. That was great.

cmatz

May 20, 2014

Very easy to work with. There was no surprises. They have competitive prices and everyone I worked with were nice and helpful. I would recommend.

Jmp919

May 20, 2014

Just picked up my new Equinox and couldn't be happier. Brian was very helpful and worked with me to get the price I needed.

bobvenn

May 19, 2014

My wife bought a Chevy Malibu back in Dec and we dealt with Marcin. He proved to be very professional and helpful. He was not pushy, which would have annoyed me to no end. When I decided to buy a new car I went back and talked to Marcin again. I had pretty much decided on a Buick, but I went to the Chevy building to see Marcin. He got a Buick for me to test drive and I decided that was what I wanted. We concluded the deal in a short time that day.

Darksqrl

May 19, 2014

Best SUV on the market. Increase in family size results in an upgrade in vehicle seating. Got to love when everything works in your favor.

edjay

May 19, 2014

My name is Ed Skinner and I have purchased a vehicle from Hurd,and my parents have bought 3 vehicles from this dealership, I and have always had the vehicle serviced at the dealership, currently I am working with Bob Hein on purchasing a 2014 Buick Enclave and couldn't be more pleased with how thorough and how much information Bob has given me through this process. I would definitely recommend this dealership and Bob.

elopes14

May 17, 2014

Found car online and went to Hurd Auto Mall to see the vehicle. Bob Hein was my first point of contact and he made the process comfortable and stress free from the start. Bob's personality and professionalism kept me in the showroom and I got the vehicle I wanted. Very happy with Bob and Hurd.

Barbaraspencer

May 16, 2014

My salesman bob was very curtious and helpful. He was knowledgable at helping activate the bluetooth and encore on -board systems. Pleasure to work with

Glenng03

May 16, 2014

I recently purchased a 2014 corvette stingray and Charlie and Anthony went out of there way to help me and treated me very well ...I still stop by to visit and would highly recommend this dealership to anyone ...couldn't have asked for a better place to purchase my car ...Charlie showed me everything about my new car and still sends me update today...

gregmarques

May 16, 2014

My finance and I were looking at various mid size SUV's. We had looked at around 5 different makes and 5 different dealerships. But when we walked into Hurd Automall in Johnston we both fell in love with the GMC Terrain. Our salesperson, Bob was very knowledgable and helpful with our questions and concerns. And after a few hours of haggling (lol) we walked out with our brand new 2014 Terrain. Thank you Bob and Chip can't wait to buy my truck through them next year.

jmacck

May 16, 2014

After visiting the local Cadillac and Lexus dealerships I decided to stop off at Hurd Auto Mall on my way home from work the next day. I just wanted to see how the La Crosse handled compared to the other two vehicles and see if I could get a better value for my money. The sales person who worked with me, Robert Hein, was professional and knowledgeable and spent more than enough time to answer my questions and tailor the vehicle to my wants and needs. Most dealers will lead you to the car that THEY want you to buy, not Robert, he asked a lot of questions and let me walk around the entire lot trying any vehicle I wanted. As a Financial Consultant I'm sure that I wasn't the easiest customer that he ever dealt with, but he handled my questions with patience and professionalism. I will refer my friends, family and clients in the future.

leobabs615

May 16, 2014

I just want to say Joe made a very bad day into a pleasant day. With his knowledge andfriendliness my husband & I walked away with a beautiful Gmc AcadiaThank you again Joe MarzilliBarbara & Leo Martin

averduchi68

May 15, 2014

I have bought 3 cars from this dealership in the last year. The sales staff is second to none. I purchased all 3 vehicles new from the salesman Ed Trotta who treated us like family every time we came in. The dealership worked with us to get us where we needed to be on payment and helped us get the vehicle we wanted. I do not see myself purchasing an automobile from any other dealership in the future and I have purchased well over 30 cars before I went to Hurd. By far the best dealership I have ever dealt with.

beanie1961

May 15, 2014

This was my first time at Hurd. My last 2 vehicles were bought new and a GMC. I knew what I wanted in a new Acadia but with colors to choose from. Hurd had both and gave me the best trade -in price for my 2009 Acadia which other dealers could not match. Jennifer was up front of what was available and worked on different options for me to choose. With Jennifer and Chip showing me the exact cost on the lease with option to buy with nothing hidden, the papers were signed the next day.I appreciated the honesty and how they work for the customer, which it should be. If the service department treats customers as the same as the sales team, which I am sure they do,they are going to have me for a customer for a long time.Thank you Jennifer and the Hurd team.

DBAMISSY

May 15, 2014

I WAS TRADING IN MY CHEVY TAHOE AND WAS DOWN SIZING, NOT SURE ABOUT MY DECISION,I SAT WITH DAVE SPERRY AND HE MADE IT A SMOOTH TRANSITION TO CROSS OVER TO THE ACADIA DENALI WHICH IS AN AMAZING VEHICLE, DAVE HAD PATIENCE AS I WAS TRYING TO CHOOSE ON THE INTERIOR COLOR HE BROUGHT OUT BOTH VEHICLES FOR ME TO SEE SIDE BY SIDE WHILE IT WAS POURING RAIN OUT AND HE DID IT WITH A SMILE AND TOLD ME TO TAKE MY TIME. AFTER MAKING THE DECISON WE SAT AND HE SHOWED ME EVERYTHING IN THE VEHICLE. NOT ONLY WAS DAVE SPERRY A GREAT PERSON TO DEAL WITH BUT THE WHOLE STAFF THAT WAS THERE THAT NIGHT MADE IT A GREAT EXPERIENCE. I WILL RECOMMEND THIS DEALERSHIP AND DAVE TO ALL MY FAMILY AND FRIENDS TO BUY THEIR NEXT VEHICLE. A+

dfournier21

May 15, 2014

Excellent service. Fast and easy car buying experience. i would recommend Hurd to anyone. Mike Hennessey is a great no pressure sales man. Love my new truck.

fjd2358

May 15, 2014

I would like to say that this dealership Hurd auto mall is the best i have ever been too, I worked with Jordan Genga and he is the best , I will and plan on sending people i know to this dealer, I also worked with sales manger Dave Richard and he also is awesome The kindness and manners that was in this dealership is awesome they don`t push they work with the customers.So anyone who reads this go there even if you just want to browse and check them out and see for yourself

jem5877

May 15, 2014

I came to Hurd because I heard good thing about them. Charlie was awesome to work with. He was patient and understanding. I would recommend people come to Hurd to buy they next vehicle they won't be sorry.

Jude26

May 15, 2014

I went to Hurd looking for a used truck.I have already purchased 3 vehicles from this dealer, always a great experience. I drove a used truck and then asked about a new truck. Ed gave me a great deal on the exact truck I was looking for, a Gmc Sierra in burgundy metallic with all the bells and whistles. I was able to get the accessories at reasonable cost too. I am very satisfied with this deal and my beautiful truck. I would recommend Ed Trotta and Hurd Auto Mall to all my friends.Judi Phillips

ldimaio2

May 15, 2014

My recent purchase at Hurd Auto Mall was a very positive experience. The salesman, Jordan Genga, was a pleasure to work with. He was courteous and very helpful thought the entire process. He listened to my concerns, addressed each and every one and provided me with exactly what I wanted for my trade-in. Overall, a fantastic experience with the entire dealership. Everyone is so pleasant, friendly and helpful. I recommend doing business with this dealership.

lucky shopper

May 15, 2014

I went back to Hurd to see my options while my lease was coming up. I met Mike on the lot, and he said he would be happy to show me all my options. I told him I loved all the features I had in my current Malibu, but wanted to lower my payments. Mike took me around the selection they had on Malibus, and I picked out aNice blue LTZ. He took me for a ride in it, and showed me all the new features. After I drove the car, I knew I wanted it. From there it got easy. Mike gave all the info on my car to his manager, and he came back with an incredible payment that was 10 dollars less than what I had in a lesser model. I drove home in my new Malibu with more car than I had, and paying less than I was. The crew at Hurd know how to make things work for you. They sure did for me.

mattd2380

May 15, 2014

Marcin provided a great experience with no hassle. He gave me choices on vehicles that would benefit me the most. I would recommend him to anyone.

mjc51468

May 15, 2014

Purchased a Chevy Traverse from Hurd in April 2014. Dennis Anderson was a great salesperson. This was our first visit to Hurd. We will be repeat customers!

ppnthr

May 15, 2014

Coming from a long line of Ford purchases, I thought I would venture out to look at different model cars and find the right place/vehicle for me. After visiting Hurd Auto Mall for the first time, I had no reason to look any further. The dealership and staff were extremely helpful & friendly. I worked specifically wit Mr, Gleavey (Charlie). His knowledge of cars in general and the fact that he knew Ford models, made me feel very confident with my new purchase. I decided to purchase a 2014 Chevy Malibu. I haven't had one second of regret. The service knowledge and attitude of Charlie Gleavey was fantastic. I would definitely refer my friends to Charlie at Hurd Auto Mall.

sfiorent

May 15, 2014

We recently purchased a 2013 Chev. Malibu from the Hurd Auto Mall. Our sales person was Dennis Anderson and we worked with the service mgr. Dave. I can honestly say I would not have reservations sending anyone to them. Their customer service should be duly noted to the owner of the dealership (which I believe it already) was as well as any publications about auto dealerships. They went above and beyond their jobs to see that we received what we wanted -- equipped with all the bells and whistles that we didn't think we could ever get. Each time we spoke with Dennis on the phone or met both Dennis and Dave in person they were exceptional -- I have had the opportunity to deal with auto dealerships at my place of work and the relationship is NOTHING like what we experienced with the great staff at Hurd. The finance person (sorry I don't remember her name) went above her way as well to do all she could -- We could never have a negative thing to say about these GREAT employees.We would certainly recommend Hurd and would send any of our friends and relatives to Dennis --- GREAT JOB HURD AUTO GROUP -- GREAT JOB DENNIS -- GREAT JOB DAVE

011416173588

May 14, 2014

I found Dennis Anderson, salesman to be honest, sincere and most knowledgeable. He took the time to have me meet Chris Hurd, owner, who spent over 30 minutes , telling how his family has been in the automobile business since 1935 an has enjoyed an excellent reputation, which I was aware of due to being a Chevrolet District Sales Manager in the 1970's.They gave me a tour of the whole dealership, which was spotless.Highly recommend them to anyone wishing to buy a car or truck.

DiamondMalibu2014

May 14, 2014

I had settled the deal via the internet and feel that 4 hours in the dealership to complete paperwork and have the car prepared for delivery was excessive. My sales consultant, Kevin White, was extremely personable and a pleasure to work with.

EFREE4998

May 14, 2014

Bob enticed us with a used Colarado that was just brought in for trade that was very very close to filling all our needs however it did sell before we pulled the trigger. The truck was in awesome shape.After that disappointment Bob never attempted to sway us to anything that did not meet our needs. After at least 7-10 days of heavy shopping a vehicle that must be a one in a thousand came along that we gladly purchased at a very fair price and his service was above and beyond what we could hope for. We were told by Bob the vehicle was in great condition. It was better than great.It was a 2005 GMC Denali (black) without even a scratch anywhere on the body. It had at least 5k in upgrades (wheels,rims,rhino bed,tonue cover.runnig boards,chrome rail etc..) he then encouraged us to always make sure the salesman only shows you vehicles that fill your need. HE DID AND WE ARE THRILLED AND FEEL WE SPENT OUR MONEY WISELY !!! Thanks Bob. Thank you Hurd this was our third purchase in 3 years and look forward to more.

ginnymm

May 14, 2014

July I needed to get a new verhicle as mine needed too much in repairs. I went to Hurd and my salesperson was Dennis Anderson. I told him exactly what I was looking for and price range I needed to be in. He recommended a Terrain - we went out for a test drive, and I loved the verhicle. Dennis is knowledgable and friendly. My family, and I were very pleased and happy with our purchase. We were so pleased that my husband went back to see him in February to purchase a new Dump Truck. Dennis Anderson was again our salesperson and knew exactly what my husband was looking for. I have told my family and friends about the wonderful experience at Hurd and with our Salesman Dennis. If you are in the market looking for a vehicle this is defintely the place to go.

mmarocco8432

May 14, 2014

Hurd Auto Mall has the best prices in town and will work with you to make sure you are happy with your vehicle. The salesman that helped me was GREAT!!!! He was so helpfully and did whatever he had to do to make me happy with my purchase. Would def buy from them again.

rjcoulter

May 14, 2014

I dealt with Larry Lemoi with my recent purchase. He was professional and met all my requests with efficiency. I would go back to Hurd in the future.

Vsantaniello

May 14, 2014

Love my new car. The people at Hurd are amazing and friendly and will help you get the best deal. Highly recommend coming here to lease a car!

cynlynn

May 13, 2014

Dave Levasseur was very pleasant & made this the easiest car buying experience I have had! He took time to explain everything I needed to know as far as leasing my 1st car. He even took time to show me how to set up the Onstar feature. I would not hesitate to send anyone I know over to Dave! Thanks so much!! I love my new Cruze!

carlov

May 10, 2014

bought 2 vechicles from this salesman would not of bought if not for him worked with me till I was satisfied. I've bought many cars over the years 15 in all and have never delt with such a professional in all my dealings I would highly recommend dealing with him.

mkscee

May 10, 2014

Learned about the GM certified program from Darren that we did not know about. no pressure to buy. going back to talk a deal soon.

Dog398

May 9, 2014

I went there looking for a used car that was already gone and started looking at the Chevy Cruise, what a nice vehicle and I could see me doing a lease real soon. I never really liked leases but Brain explained leases in a way that made sense to me.

LAPJ

May 9, 2014

Husband and I are shopping around for a new (used) car and we visited Hurd Auto Mall. Our salesman was very helpful, figuring out exactly which model we should consider. We haven't made our decision yet on the model but we'll definitely be giving our business to Hurd and Brian St-Germain for the positive no-nonsense business plan they offer.

Sflori2

May 9, 2014

Larry gave my fiance and I the perfect car buying experience. He was knowledgable, polite, and friendly. He made the whole experience easy and enjoyable.I recommended him for anyone looking to buy a new car.

jlvinpost

May 7, 2014

It is a dreary, drizzly wet Saturday, April 26, 2014. Our plan was to check out Balise first (only because it was closer) and Hurd to look at and test drive the Chevy Equinox. We had already looked at other makes and models and were leaning towards the Equinox. We drove thru Balise parking lot, massive lake in front of showroom, which we drove thru and almost bottomed out, not happy, no cones warning of deep hole. We drove to the back of the lot where the Equinoxes were parked, not a very large selection, parked anyway and started to look at the vehicles. There was a light mist in the air, we walked around and looked at the vehicles for 15-20 minutes and no one came out to ask us if they could help us with anything. We basically said the "heck" with this, got in the car and drove to Hurd! Now for the good news!We drove thru the lot at Hurd, found the Equinoxes, much larger inventory than at Balise, parked the car, got out and started to look at the vehicles. Weatherwise, still drizzling, and within 2-3 minutes, Darren came down and asked us if he could help us with anything. We told him what we were looking for. Darren was (is) very friendly and personable. He was very knowledgeable about the Equinox, he explained the differences between the all wheel drive, front wheel drive and 4 wheel drive, the pros and cons of each. (My last car was a 1999 Nissan Ultima.)Cars have changed quite a bit since the last time I purchased a new vehicle. He pointed out and explained pretty much every detail on the vehicle. He asked my color choice, we decided on the champagne all wheel drive vehicle and he got us set up for a test drive. All the while, keeping up a light friendly banter with my husband, a joker at heart, never hard sell or pushy. Darren explained where everything was, directional, wipers, Sirius radio, On Star Service, how to move seats and adjust the steering wheel, etc. He drove the vehicle first, then pulled over and let me drive. All the while, offering suggestions and tips about the vehicle and options. We had a great test drive and decided to purchase the vehicle. Darren was very professional and extremely helpful during the whole paperwork and approval process, doing everything he could to help streamline and expedite the process. My husband and I found Darren to be a great salesman, great person and an asset to your sales force. We will definitely direct anyone we know to Hurd and to Darren in particular as he was the positive, knowledgeable, friendly force behind our purchase.Thank you very much!Jodi L. Vincent and David Vincent II Proud owners of a brand new 2014 Chevy Equinox!! Love, Love, Love the vehicle!!!

MJD888

May 7, 2014

Larry Lemoi was courteous, helpful, not pushy, and buying a used truck there was easy. This was a very good experience all around. I would recommend this dealer ship and Larry to others who wished to purchase a vehicle there. Larry even brought my new license plates down to Wakefield for me so that I did not have to take a relatively long drive back up there to pick them up myself!

staugustine

May 7, 2014

I had a wonderful experience at Hurd auto mall. The salesperson David Anderson was great, he was very personable. He was knowledgeable about the vehicle. I told him I had a brand new grandson and that I was concerned about safety, so he had me drive a Chevy cruz, He told me all about the cars safety features (10 air bags) etc.I recently became a widow and was not looking forward to looking for a car without a man with me, but David gives car salespeople a good name. I suggest you keep him around. He put me in a great (safe) car, got me a great finance rate, I could not be happier.I have already begun to tell family and friends about the wonderful experience I had at Hurd and suggest they go there when looking for a vehicle. I will be back, no doubt.p.s. I have always purchased a Toyota (4) since 1990. That just came to an end.

Ecpjr615

May 6, 2014

Darren and the dealership did a lot of work trying to get my payments to an area where I could afford them. Unfortunately I was unable to get financed for a lease, but any questions I had Darren could answer. He was a great help and was easy to get in contact with. I would 100% recommend this dealership to friends and family.

lucky137

May 6, 2014

Hi DarenThanks for following up. I would have sent feedback in the next couple of days anyway. Buying a car from Balise Chevrolet but had very good experience, understood my requirements and made the whole process seamless. I wish you the best. Regards,Steven

cal1225a

May 3, 2014

I purchased an Equinox and Darren Botelho was my sales consultant. He was very knowledgeable and professional. He also followed up with me to make sure everything was okay which I appreciated.

Rad1268

Feb 25, 2014

Bob was a pleasure to work with. He answered all my questions, and made my experience in leasing my new GMC. If I had to do this again, I would seek Bob. Thank you Rich

flydbx

Feb 17, 2014

Mike is very friendly. Since I only have the permit, I cannot drive alone. Mike took me for a test drive and picked me up every time I visited the store. He even helped me deliver the car to my address. This really helped me a lot. The car is perfect and everything went smoothly. I will recommend Hurd to my friends if they want to purchase a car in the future.

Lawabidingcitizen

Jan 28, 2014

DISHONEST dealer, sold me a basket case vehicle as "certified" been in repair shop 3 weeks multiple issues - registration process took longer than 30 days, poor communication & totally incompetent employees on ALL levels. Too many mistakes for "professional" dealership - they should fire everyone except the answering service. BETTER OFF with auction vehicle; would be "safer" bet

JohnMalmborg

Jan 14, 2014

This dealership delivered a new vehicle that was not in perfect working order. The rear camera did not work. The vehicle was not fully tested before it was delivered. Once I discovered the problem, they would not take me in right away for the service fix. I had to go back, make an appointment and wait nearly 2 hours to get the problem fixed. They are quick to make the sale and slow to satisfy the customer.

ctfishing1

Mar 18, 2013

Drove from CT to take a look at the 2005 Toyota Tocoma, the trade-in for our 2010 Saab was higher than expected and the deal on the truck was perfect. The truck did need a front-end alignment, so I planned on driving back to get the truck at a later date since the service department was about to close. These guys got a technician to stay late and fix the front-end which allowed me the oppurtunity to take the truck home that day. These guys were great to work with from the moment I walked in until I drove the truck home. Thanks.

Jag5496

Feb 19, 2013

My car broke down and I was in the market for anything that came my way. I went to various car dealerships until I finally ended up at Hurd. I Could tell that the salesman at Infinity and Inskip was just trying to hustle me. He was Talking really fast, speaking about numbers I really didn't understand and when he finally shaved some money off the price he ended up just putting it on the back end. I was so frustrated and overwhelmed with the headache of shopping for a new car. I finally stopped by Hurd and they couldn't have done a better Job breaking thinh down, laying out my options and giving me a sense of relief. I didn't feel pressured at all to buy something I didn't want to, and they helped xxxxx all my possinlities from leases, used cars to financing a new one. I ended up coming back four times to think everything over and Andrew eventually got me into the car that was right for me. I couldn't have been more impressed with the staff from the salesman all the way up to Wendy the GM. Thank you!!!

Fordrules94

Feb 1, 2013

I honestly hate how fake this dealer actually is, they seem real nice and friendly until you take ownership of the car. Then they choose not to take ownership of the problems your brand new car has, the GM is extremely rude and laughs at the thought of possibly helping you other than saying that is what our service department is for.. to fix your car not help get you out of your lemon. I was taking my car in for something breaking on my car every week! after 7 service visits and several calls to buick and the dealership to anyone who would listen, I had to swallow my money and take a huge hit of almost 4000 dollars to trade my car in elsewhere because they wouldn't even try to get me out of a nuisance car that mine was. They tried telling me we never see problems with these cars you're nuts.. I wasn't nuts because I'm not the only one complaining about the same issues coming into the same dealership. I WOULD NEVER RECOMMEND HURD TO ANYONE EVER! Congratulations team at Hurd, you really did earn such a terrible review that is truth unlike the lies you tell your customers while bearing a total lack of respect to your customers spending tons of money on junk cars that don't even properly get p.d.i. before delivery.

ctutty

Jan 25, 2013

In my search for a used Toyota Tacoma truck, I contacted Internet Sales (Lindsey) to arrange for a test drive. My wife drove from western Mass. to Johnston RI, so we wanted to make sure things were set for our arrival. Lindsey called to verify our appointment, but when we arrived at the dearlership, the receptionist told us to go to the next building to see Lindsey. We went to the Buick (middle builing) and the receptionist there asked us to wait while she got Chip, the manager. He introduced us to a sales person and long story short - the truck was sold the day before. We were under the impression Lindsey was not in that day. I did call Lindsey and she apologized for the confusion, but the damage was done. This is an example of a large dealership where communication can be poor, at best. To be honest, it felt like "bait & switch to me." If I ever drive to Johnston RI looking for a used Toyota, I'll go to Colonial Toyota / Scion. We stopped in there and looked at some used Tacomas. Spoke to Antonio Pais, who was very helpful. Recommend that young man over anyone I spoke to at Hurd. VERY DISAPPOINTING EXPERIENCE!

miamiaq123

Aug 2, 2012

This has probably the best experience I had buying a car, as soon as I walked into the dealership, Mike from sales was standing there asked if i needed help, i explained to him that i was looking for the sales mgr, as i talked to chris from internet sales the that morning explaining to him my situation [not so good credit,negative equity in my trade] Dave introduced me to Mike in sales and we started to get to work right away. Mike's knowledge and professionalism were top notch, he went over every detail and options on the car that i was buying, Sale manager Dave knew of my situation and recommended a new lease program that has come available for people in my situation, My trade was looked at, the numbers were crunched and I drove out of the dealership with a brand new 2012 s.u.v. By far the best,and smoothest car buying experience i ever had. Mr. Hurd should be very fortunate to have both of these individuals working at his dealership, I will definitely will be returning to this dealership when my lease is up.

saabguy12

Jul 2, 2012

I've been using Hurd for ongoing service for about 5 yrs now. I came in for an oil change and they charged me $180 for a "recommended" 10k mile service. I read the service description and confirmed that at least two of those services never happened (my tires were clearly not rotated and my fluids werent topped off) When I complained they took off the charge for the tire rotation and said sorry it was a mistake, when I expressed my concern with the service manager that if you can try to slip services that I can see by me, how do I know my oil was changed? (sticker on my windshield was still from a previous oil change, they never updated it!). He stated sorry you shouldnt have to feel unconfident in the service, although I can't claim I saw them change your oil, I'm sure it was done. Really? Thats suppose to instill confidence? I suggest saving your money and having your routine maintenance done by someone else.

donna311

May 3, 2012

Took the time to explain everything i needed to know about my new vehicle inside and out. I would definitely recommend Hurd Auto Mall. Thanks!!!

Robertmgagne

Apr 3, 2012

In 2010 I purchased a leftover Malibu from Richard for myself I was so impressed with him that when my wife wanted a new Tahoe he was the first person I called. Though there were no leftovers within 75 miles Richard found the perfect one.

Powers.kate

Apr 2, 2012

Both Wendy and John made my experience not only stress free but enjoyable. John did not rush. He went through all the features of the car and really gave me extra information that I did not already know. John helped me compare the Verano and the Regal and encouraged me to try them both. I would refer anyone and everyone to John. He didn't have the typical over powering salesman personality, very friendly and took a great deal of extra time with me. He worked out many payment plans to find one that I felt comfortable with and presented me with many options. The experience was so nice, that I did walk away with a brand new car. I am a very happy customer and will bring my business back to Hurd in future years.

pdopdo1967

Mar 17, 2012

Joe Marzilli was great, helping find my wife exactly the right car. Jamie was also great in dealing with the transaction.....overall very happy and price was fair.

jrebello

Mar 8, 2012

Overall, we had a great experience at Hurd Auto Mall. We found a used GMC Acadia on their website at a GREAT price. It had just been reduced by 2k and we called for an appointment that same day. John was friendly and pretty straight forward. He pulled some of the old saleman lines like "I work for YOU" and what not, but overall he was likeable. We were asked to leave a deposit on the vehicle we liked, but once we indicated that we wanted to purchase and drive the car home that night, things moved efficiently. The finance guy stayed late to accomodate us, and we were in our new (slightly used) car and on the road home about an hour later.

Mattnirothehero

Feb 10, 2012

They were great to work with until they got the money went downhill from there. I have owned the vehicle two months the check light came on and needed transmission lines it was a gm certified vehichle and they decertified the vehichle because they sold me some fonie aftermarket warranty that covers nothing so it dose t make sense why they would decertify a vehichle i would be careful purchasing from them they also told me i had six free oil changes those seem to have disappeared alos have filed claim with attorny general

vonhugh

Dec 12, 2011

The best dealership experience in my 25 years of buying cars. I really enjoyed hanging out at the dealership while my purchase was taking place. A very pleasant environment. After six months of searching the northeast for the vehicle I wanted, I found it here at Hurd. Everyone that spoke to me was awesome. I will pay a visit soon.

dwaryck

Dec 11, 2011

I found the truck that I wanted online and it was actually available. I did want to negotiate and was very satisfied with the outcome. The price was fair. The sales consultant and manager were both very professional and courteous. It was just a smooth transaction. I will definately do business with Hurd, Gene and Bob on my next purchase. I will definately recommend them to my friends and associates.

dalethomas

Nov 7, 2011

My son and I were looking for a used car and found a Saturn on AAA's car buying service. Since David's friend and several of my husband's workmates have Saturns they are pleased with, we went to Hurd Auto Mall to check theirs out. Ashley was very friendly and courteous, and John quickly came out to greet us and show us the car. It was in excellent condition and John answered all of our questions in a pleasant and helpful manner. He took us on a test drive, showing great familiarity with the area (which we did not have). David and I were very impressed by the Saturn's quiet engine and superb handling, and frankly the only reason we didn't buy it is that we felt we should at least look at other cars first. In addition, John's personable and candid manner made the whole experience the best I can recall. Back at the dealership, he quickly got us all the additional info we needed, and we concluded our visit with a chat with Ashley. I would have been perfectly happy to buy the Saturn for myself, but David is the one who needed a car. He ended up going with a Focus from another dealership. Still, I would go back to Hurd when my Caravan finally gives out, and will recommend them to anyone I know who needs a car.

bml2175

Nov 6, 2011

These folks go above and beyond. Everything from the price and quality of the vehicle to the personalized service from the salesmen, sales mgr, and finance mgr. They treated you like family. Will be making the four hour travel to buy from them again.

wcgrey

Nov 2, 2011

As usual, Dave Richards of Hurd Chevrolet, delivered. After buying two new Chevy trucks from Hurd, it was a no brainer to come back. I called Dave Richards a week prior to my visit and told him what we were looking for. We set an appointment for the following Saturday. Dave's great sidekick, Joe, met us at the door and took us to the 2011 Impala we were interested in. Joe is an expert on these and showed us every feature these cars have, and they are many. Joe knows Chevies! In less than a couple of hours, after talking trade-in and financing, we left Hurd's with our new Chevy Impala and a smile on our face. No haggle, no wrangling, no hassle. Hurd is the only place for your new or used Chevrolet. Paul Canty Webster Ma

hhartfamily

Oct 31, 2011

FROM THE FIRST TIME I WALKED THROUGH THE DOOR I WAS TREATED DIFFERENT. THE NO PREESURE APPROUCH WAS INVITING AND WARM.MY BUYING EXPERIENCE WAS FIRST RATE DEALING WITH RICHARD WHO WAS VERY WARM AND CARING ANY LISTENED TO WHAT MYSELF AND MY WIFE WERE LOOKING FOR.ANOTHER GREAT THING IN THERE PROCEDURE WAS THE INVOLVMENT OF DAVID RICHARDS THE SALES MANAGER SAT WITH US AND WE WERE ABLE TO PUT TOGETHER A DEAL. I THINK CHRIS HURD IS LUCKY TO HAVE DAVID AND RICHARD. I AM SURE THE REST OF THE TEAM IS GREAT AS WELL. FRED PHILLIPS MY SERVICE ADVISOR GOES OVER AND ABOVE TO MAKE SERVICE EASY FOR MY WIFE,MYSELD,AND MY DAUGHTER.FRED MAKES SURE MY 4 VECHILES ARE ALWAYS 100% TAKEN CARE OF EVEN WHEN HE IS OFF HE MAKES SURE CARL STEPS IN AND HELPS ME . CARL ALSO IS VERY GOOD AT HIS JOB. I HAVE BOUGHT OVER 7 VECHILES IN 4 YEARS AND WILL ONLY BUY FROM THE HURD AUTO MALL BECAUSE OF DAVE,RICHARD,FRED,AND CARL. MR.& MRS. JEFFREY A. HART AND FAMILY P.S. A VERY HAPPY CUSTOMER OF HURD AUTO MALL

reegz04

Oct 27, 2011

Well my wife and I were looking at Wranglers and we found a bunch in the area. After leaving many other dealerships (including several Jeep dealers) frustrated at the amount of time spent wasted on going over numbers (after I clearly walked in with the MAX I would spend), we found a beautiful 2010 Wrangler at Hurd. We pretty much went there not expecting much, but what a difference. Joe sold us the Jeep, and made things so painless for us. We told him what we wanted to spend, what we wanted for our trade, and he made it work. He even beat my bank's interest rate by nearly 3% which was a great bonus. He took care of registration,insurance, making it effortless for us. I would do business with them again for sure. I would also highly recommend them to anyone looking for a new of used vehicle, and don't feel like doing the run-around for hours like you will with most dealers in the area.

pfera

Sep 25, 2011

Dave Anderson was helpful in finding a car that was within my price range and that I felt comfortable sitting in since I am disabled. He was friendly and taught me how to use the Onstar program.

rgagne

Sep 18, 2011

Mike and all the staff were very helpful, informative and courteous throughout our purchase of 2 vehicles. I would recommend Hurd and Mike for your automotive needs. They also have a large inventory to choose from and will work to find what you want if what your looking for is not there.

Crysc121

Sep 9, 2011

I recently purchased my first car from a dealership. After going to three other dealerships and leaving not feeling as good as I wanted to, I stopped at Hurd Auto Mall. (My boyfriend had been telling me that I should stop there. He has purchased three cars there over the years and has always had great experiences.) When I started looking at the cars, I was approached by sales man David Levasseur. I explained to him what I was looking for, told him it was my first time and how I was unsure of what kind of vehicle I wanted. He was so pleasant and knowledgable and took his time going over every car that I was interested in. When I told him there were 4 different cars that I liked, he said.. "Well, lets take them all for a drive." With each car he explained so much in detail and the aspects of each car that he felt would fit my needs and what I was looking for. He talked to me like he had known me forever and made me feel so much at ease. My experience at Hurd Auto Mall, with David Levasseur was great. I couldn't have asked for better. When I went to pick up the car the following day, David helped me in transfering my belongings from my old car to my new car. Once I left, he called & e-mailed to see how everything was going and to make sure I was happy with the car. I had a couple questions about different things after I bought the car, so I called and left a message. Each time he called back right away and went above and beyond to assist me.My first oil change is coming up and Hurd Auto Mall has sent me a reminder e-mail and phone call. The service area is wonderful and on top of things.I have and will continue recommending Hurd Auto Mall.

schlesinger30

Sep 7, 2011

After some terrible experiences and misleading promisses at other dealerships ( Metro Honda). I ended up at Hurd Chevrolet. As I spoke with the sales person of my finances and my situation he discussed it over with his finance consultant. They came back to me and said they could help me with my situation and they never misled me in anyway and was completely honest with me right from the start, unlike other dealerships! Needless to say I now have a brand new car at a finance rate I didnt think I could get. Everyone at Hurd Chevrolet from Sales staff to Management was exceptionally kind and I was treated with respect at all times. This has been the best car buying experience I have had in my 20+yrs of being a car owner. Thank you to everyone at Hurd Chevrolet for making this such a painless and pleasant car buying experience. Sincerely, Scott Schlesinger

laurajoe

Aug 17, 2011

I sent this letter to Mr. Hurd as soon as we purchased a second car in three weeks.Hope this helps car buyers check out Hurd Auto Mall. Reply |Laura Porreca to hurdy9 show details 8:35 PM (22 hours ago) Dear Mr. Hurd.I bought a 2011 equinox a few weeks ago and love it. I just wanted to say that while I am a very tough customer, I had the pleasure of having Brian Pompey as the sales person.I acutally felt bad that he had to help me. The day that I went was the 100 degree weather, it was so hot, and yet he was so sweet. He told me he was new and would do his best, well that impressed me because he was so candid and sincere. He brought me through all the cars in the hot weather and I ended up coming back the next day to pick it up. The service manager, David Richards had a real challenge trying to get me to accept the price of the car.Well they were so nice. I attended the seminar and was impressed with how friendly and personable you were to each and every buyer. I stopped by last night with my daughterinlaw to check out the cars for her.Tonight I came back with my daughter inlaw and she bought a 2011 cruze. We had to wait while the car had to be cleaned and the paperwork to be completed and sat with Brian once again. He talked as if he knew us for years. I know that he was new but he just made the time go by and tried so hard to be helpful. Well I talked all day with David Richards until we came to the term of the loan that she would be satisfied with. David was funny, but persistent and would not give up until we were back signing the papers and picking up the car. You have a great staff and that is why I have bought my fourth car here as well a servicing of two pickup trucks also. Preently you will be servicing our three vechicles as well as my daughterinlaws car.Just thought you would like to know how very satisfied we are with your establshment. I have been to ford, and other GM dealers and have to say I feel the most comfortable at Hurd AutoMall.Sincerely,Laura Porreca

Carol Harrop

Jul 26, 2011

We were over a friends house and saw that his wife had a new chevy malibu. We looked and sat in it and I instantly liked it and asked him where they bought it. He tolded us they bought it at Hurd Automall and if you go there talk to Ed Trotta that he is very nice, helpful and knowledge about his job and product. We would recommend anybody that ask us where we bought it, we would say talk to Ed Trotta at Hurd Automall. Our experience was a pleasant one which at some other dealers would have been a hassle.

lucy74

Jun 30, 2011

I am a returning customer. As long as Dave A. and Dave R. are working at Hurd, I will be a customer. They quality of service is second to none from these two. Hurd is lucky to have them on staff!

duffamily

Jun 25, 2011

I was looking for my dream car and Ed looked everywhere for the car that I wanted and finally found it in Mass. They got the car within a week and I was driving around in my dream car. Ed and Jamie were great, they got the financing and gave me a great price on my trade. I will be going back if I need any other cars.

car211

Jun 14, 2011

leased a new car was told quite a few lies by the finance manager troy who is no longer with the dealership was very upset, spoke with rich our salesman, and with crystal the registration clerk, crystal was very knowledgeable and help us understand the things that we were worried about, would recommend this dealer to friends and family ask for rich.

cmendonca

Jun 13, 2011

Very professional! Best car dealership I have ever been too. Would highly recommend to anyone looking to buy a used vehicle. Dave Sperry was great to work with.

chelsea1

Jun 4, 2011

Treated very well. gave as much discounts as possible. We have bought three other trucks from this dealer and they beat competitive pricing beach time

kellob123

May 31, 2011

Just purchased a 2010 Chevy Traverse from Hurd and had a great experience. Went in looking for either a new or used Traverse or Acadia with 2nd row captain's chairs, and was just checking what they had in stock and what would be the better deal. Had already shopped around and got pricing from another dealer for a 2011 Traverse but ended up getting a new 2010 overstock Traverse at Hurd with more options and captain's chairs for a better price. My purchase was an AWD vehicle with running boards, roof rack, bluetooth and automatic start vs the 2011 FWD with only standard factory features that the other dealer was offering and Hurd had the better price. They also gave me a very fare price on my trade in as well. I'm very satisfied with my purchase and with the overall experience. Thanks to Steve and all the staff at Hurd that helped me drive home in my new car the same day I purchased it.

dallsworth

May 28, 2011

Everyone we met at the Hurd dealership were friendly and helpful. We had a particular vehicle,color, and package that we wanted. Other dealers kept calling and trying to sell us a vehicle they had in inventory. We told Dave what we wanted and when he got it to let us know. David along with his sales manager David Richards found the perfect vehicle for us and another dealership out of state, and arranged to have it brought to us. My wife commented what a pleasure it was working with such a friendly thoughtful dealership.I highly recommend Hurd Auto Mall of Johnston, Rhode Island.

dlm83

May 26, 2011

I hadn't purchased a vehicle for a long time and due to past experiences, wasn't looking forward to the process. Dave Anderson made it enjoyable. Everything went smoothly and I couldn't be more satisfied. If you're in the market for a new or used vehicle, ask for Dave.David

justski2it

May 25, 2011

I was not really wanting to purchase a car, but was persuded by my husband since my car was starting to cost more in repairs than a new car payment. I saw an add in the Saturday edition of the Providence Journal that caught my attention. The add headline was for leftover 2010 blowouts. Immediately under the headline was a Saab convertible that was marked down from $47,620 (MSRP) to $29,999. I called the dealership on Monday and asked about the 2010 Saab convertible that was listed in the paper. I was told the car was sold on Saturday, but the sale might fall through. I left my name and number with the salesperson, who did call me back later in the day to tell me the sale did indeed fall through. I told the salesperson I would stop by on Tuesday to view/test drive the car. After arriving, test driving, etc., I began my purchase negotiations. It was only at this time, that I was informed the car was a 2009, not a 2010 as the paper's ad leaves any reader to believe. This was my first clue that I neglected to head. Upon negotiating, with my trade-in, I told the salesperson I would get my own financing in order by Saturday. On Saturday, I arrived and had to wait for what seemed like forever to get the 2nd key, owner's manual, etc. This was my second clue that I again neglected to head. The only part that went smoothly was with the finance person, who had all the paperwork in order, ready and waiting. I discussed with the salesperson my expectations as to when I would receive my transfer registration, after all, I HAD to pay them $198 for the 'paperwork service'. I feel that for the pleasure of my business, any dealer should provide this service free of charge, but that is besides the point. I do expect that since I had no choice but to pay this fee, the dealer should arrange for the registration paperwork to be completed at the DMV on the next business day. After a couple of days, I called to check the status of my registration and was told it could take up to 2 weeks!!! I could have gone down the next day myself and did it for free!! Anyway, the salesperson called me a day or two later and advised me the registration would be done by the end of the next week and he would call me to come pick it up (I didn't want it mailed). That following Friday came and went and no phone call until the following Tuesday. It has now been 2 1/2 weeks and they were just getting to the registry. Not my idea of service. To make matters worse, I had paid my car taxes late and the registry had not been informed. When I paid my taxes, I didn't think anything of it at the time, since I wasn't planning to purchase a car back then. Anyway, I got the call on Tuesday afternoon; I went to the town hall on Wednesday morning to get the required paperwork to show the taxes had been paid, and brought the paperwork to Hurd AutoMall. Needless to say, nobody seemed to know exactly what to do, just that the salesperson wasn't there, and the person who takes care of the registering of vehicles is not there either. They expect her only after 9am on Thursday. I explain that it has already been over 2 1/2 weeks since I purchased the car and I fully expect the registration to be taken care of on Thursday. I'm told by the receptionist that many owners are waiting for their registrations, and that they are backed up, some people are even driving on expired registrations because they are so backed up. I said this is totally unacceptable, especially given I was not given a choice to complete the registration myself. It seems that at Hurd Auto Mall, no sooner is the sales transaction completed, so is their service to the purchaser. You can buy a car anywhere, it is the service you are really seeking by purchasing at a specific dealer. Hurd Auto Mall does not provide the common courtesy service that any purchaser should expect. Yes, for this $198 fee that I was forced to pay for registration services, I would not recommend this dealer, and they have obviously lost any future business from me. Go figure, without customers,I mean satisfied customers, how do they expect to stay in business other than to continuously prey on unsuspecting new customers. Worse yet, they apparently know they have this problem, but don't seem to care. If they did, they would have taken care of my registration the first business day after my purchase, or the first business day after my first call, or within the first week, or within the second week.....I still don't have it. Can you believe they asked me that if I was satisfied, would I please post my comments on this site?? What, they only want good reviews, not honest ones?

darlenec

May 19, 2011

Dave Anderson was very personable and went out of his way to help me with the purchase, even after the sale was finalized. At Hurd they are always professional and friendly. A pleasure to do business with. When I was unsure of which vehicle I was most interested in Dave took the time and patience to go over each one in detail with me.

holls62001

May 18, 2011

Mr. Abbruzzese made me feel comfortable from the moment I walked through the door until the close of the sale. He was not pushy at all which made the process of buying a car a lot less stressful. He is an exceptional car salesman with compassion and knowledge in what he is doing. I recommend him too all my friend. A true asset to your team!

steverock

May 18, 2011

Hurd Auto Mall is a great place with great people. They make you feel comfortable. The serivice was great. Dave Anderson is a great guy and helped us out alot in picking out the Acura TL. He answered any questions that we had and meet us at the price we wanted to be at. I will def be going back when I need another car.

jeppdogg

May 17, 2011

By far the best car buying experience I`ve had. Dave was great. I told him what I was looking for, how much I wanted to spend, and he produced. You get a good feel going into this place. It`s not crawling with fake smiles and slicksters. I will return, and I will also recommend to my friends, family, and others.

secondcustomer

May 11, 2011

Mike made buying our Trailblazer EXT a pleasure. He did not pressure us and he took into consideration the price range we were looking at and found a great fit. This is the second car we purchased from Hurd Auto Mall and Mike as our salesman. Mike shows indepth knowledge of the inventory and always let us make the decision without any pressure. We appreciated this very much and made our visit enjoyable and stress free. I would not hesitate for a minute to recommend Both Hurd and Mike (I personally think they are a good fit too).

lauraaki

May 10, 2011

Hurd had a great selection my interest was in a Malibu. David was extremely helpful with my purchase. His product knowledge and friendliness made it very comfortable for me to move forward without any hesitation. I will be sure to recommend him to freinds and family.

freddy56

May 7, 2011

For me Hurd Auto mall is like a family, they treat me well and give good service for my vehicle. Joe Marzilli sold me the car and he has been paying attention to any problem or question that I have about the car. A very pleasent experience. I would recomend this dealership to ant person that is buying a new car.

sadejack

May 7, 2011

joe was wonderful. best car salesman i have ever dealt with. i wanted a used volvo wagon. there were none there. i test drove 3 other vehicles with a trainee. one of them seemed like a possibility. but i was not completely sold. when we got back, joe had a volvo v-70 wagon, that had just come in. he showed it to me, and said it needed to be cleaned up. i asked if i could try it, anyway. he was ok with that, and i loved it immediately.the volvo was about $5,500.00 less than the other car that i was kind of interested in. joe was great. he didn't try to push me into one of the more expensive cars. he took the time to listen to me, and found what i wanted!

mrchrismartin

Apr 20, 2011

I was referred by a friend to give Mr. Anderson a call after I totaled my 2000 9-5 Saab. I have an extremely busy inflexible schedule. After one call to Mr. Anderson, he was at my business THAT night with the car I saw on-line. I loved the car, 9-5 2003 Saab, and bought it soon after. About 2 days after my purchase, an engine light went on. I alerted Mr. Anderson, who told me to call Mr. Richards. Mr. Richards told me to come right down and have the car looked at. When I arrived Mr. Richards had a loaner car waiting for me and the issue was quickly resolved. When I picked up the car Mr. Leonard sat with me to go over what the issue was and gave me some maintenance tips I had never thought of. From the receptionist to the sales manager and right down to Chris Hurd, who had a little reception for new owners, everyone at Hurd was phenomenal. I am in sales myself and it takes a whole lot to wow me....but man they did it. I can only hope that I treat my clients have as well as the family at Hurd treated me. I am a raving fan!!!!

RAC3SR

Apr 20, 2011

DAVE SPERRY HANDLE EVERYTHING IN A FRIENDLY MANNER. EXPLANDED IN DETAIL WHAT HAD TO BE DONE WHY AND WHEN. WALKED ME THROUGH THE SERVICE AREA MET ONE OF THE SERVICES MANAGERS. OFFERING TO PICK ME UP ON THE DAY I WAS PICKING UP MY CAR. RECIVED A FOLLOW UP CALL THE NEXT DAY CHECKING TO MAKE SURE EVERYTHING WAS OK. I WOULD HAVE NO TROUBLE SENDING OTHER PEOPLE TO BY A AUTO AT HURDS AND ASKING FOR DAVE SPERRY.

da_commish

Apr 12, 2011

My entire used car purchase experience was excellent. Found them through Autotrader's instant trade in application, and they had the vehicle I was looking to obtain after my trade. From the test drive, to the negotiation process, to the paperwork, to the prepping of my vehicle for delivery the entire staff was professional, courteous and mindful of my needs. I look forward to working with Joe and the team there on service for my vehicle, and purchases in the future.

jcadete1

Apr 12, 2011

I have been going to Hurd Buick for at least 15 yrs. Buying or leasing Buicks. It sort of scary being a woman and buying a car by yourself. I have always been treated fairly and with respect. I wouldn't go any where else to buy a car or for service. Thanks a bunch, Hurd Buick!

smda1407

Apr 12, 2011

Bottom line is that when I think I Chevy, I think of Hurd, and when I think of World Class Service I think of Richard Abbruzzese. I'll be back for Hot Dogs, Apple pies and Chevys this summer when I take my wife to Hurd to purchase a new Cruz. Oustanding service!

blue ribbon

Apr 11, 2011

This dealership does not seem to understand good communication or how to follow through on problem resolution. I recommended a friend and never received the referral fee as promissed. The attitude after the sale and during the process is very poor. If you are looking for a sale with negotiaons back and fourth with manager and "what's it going to take for you to buy today ?" then hurd is for you.

RobertABooey

Apr 11, 2011

I explained to Richard what my needs were at the time of my purchase. He presented to me my options, and guided me to make the right decision for me and my family. The purchase from Richard was seemless,smooth, and non-pressured. Everything that I was looking from in a Dealership! A+ experience! I will be back when my daughter turns 16

dennis thompson

Apr 10, 2011

Having been in a recent accident I was in urgent need of transportation to get to work and had 7 days to accomplish that due to insurance coverage on a rental. I contacted David R. at the dealership and he offered several vehicles that were within my interest and price range in stock at the time. I made a decision on the vehicle that fit my needs. I had arranged finacing through the CU that I had used on my previous loan, and after visiting with Dave and David on a Saturday, I recived a call from the Finance Mgr. and she asked the rate I was quoted, and when I told her she said let me try to do better. She did! I was very impressed with the care, professionalism and concern that everyone I dealt with at Hurd exhibited. Having just been through a difficult experience with the accident and hospital stay that followed, I really appreciate the personal attention the Hurd employees delivered.

gviolett

Apr 10, 2011

My Wife and I went to Hurd Auto Mall looking to purchase a used pick up truck. When we arrived we were greated by the saleman John Vacca. He showed us all the available trucks. John was very professional and didn't pressure us at all. After we had made a decision on a truck the process was very easy even with securing financing. Our overall experience was very good,and we would return to this dealer.

mylav

Apr 9, 2011

I was was recomended to Hurd Auto mall by a friend, and was told to ask for Mike Hennessey in sales. I was interested in the Cruz, Mr. Hennessey was very informed on the vehicle, also i felt comfortable speaking with him. I also did not feel any pressure from him, as i had from previous dearler ships. I will recomend Mr. Hennessey in the future to friends and family members.

lucky shopper

Apr 8, 2011

While shopping around for a new Malibu. I had stopped at Hurd, and met Mike. He was very friendly and knew a lot about the Malibu, and what advantages it had over other cars. To help make it affordable, Dave came to me and explained the advantages of leasing so I could get the car with the features I needed, and keep the payments where I had to be. I would recommend any one to stop by Hurd when shopping for a car, and See Mike and Dave for an enjoyable experience.

par4course

Apr 8, 2011

Bought a car from Dave last year, great salesman. While I was looking he would call me and drive a car I might be interested in buying by my house for my wife and I to look at. Getting ready to purchase another and have requested Dave to help me once again. Service at Hurd is great as well, always quick with a nice waiting room.

kevin cimino

Apr 3, 2011

they steal off the old people....and they lie to get your money after you sing thats it no more help from them . your on your own. ask for you money back . they dont give it back . i tryed to talk to the owner chris hurd . about this and when i got him to talk to me in show room they had a girl to come tell chris he had a phone call . he told me i be back . and then the maneger came over . more lie.s came . im going to the ag:s office . to report this ... i beat im not the first one this happen to .

PalmerPack

Feb 25, 2011

Joe Marzilli was very helpful, friendly and fun to negotiate with. The Office Manager was very nice and we connected with him. We had done our homework ahead of time and knew what we wanted for vehicle and price and we had a firm idea of our trade-in. The folks at Hurd treated us with respect. We love our new 2011 Surburan LT and look forward to a great service relationship with Hurd Auto Mile.Dave & Cheryl Palmer

06tahoe

Feb 2, 2011

I recently purchased a used car from David L. at Hurd. I was very pleased with the experience. I do not typically write reviews however in this case I thought it was warranted. After the sale was complete I found that the navigation disk that came with the used vehicle was unreadable. I contacted David to see what my options were. Within a day another navigation disk arrived at my door. I live two states away so I was very pleased with the prompt and responsive customer service.

Matt D

Jan 31, 2011

I have purchased 15 new vehicles in my lifetime and I have to say that my recent experience at Hurd Auto Mall was the most positive that I have ever had. The dealership went out of their way to locate the vehicle that I wanted within a short period of time and picked it up almost 100 miles away. The salesman was as professional as any I have even dealt with, very friendly, knowledgeable and non pushy. Received excellent value on my trade-in and was able to take advantage of available discounts to lower the price significantly. Overall an extremely painless experience in an industry that is usually quite a hassle.

snaxgwg

Jan 5, 2011

I had a terrible experience at Hurd. After making an appointment to go test drive a car, I was made to wait for an hour to finally drive it. My salesman had a weak handshake and couldn't look me in the eye. I liked the car and after driving some others I made an offer. My initial online offer must have been rejected for being too low but I was never notified of this. I made an offer through my salesman and after waiting for his managers to get out of a 2 hour meeting, we settled on a price. At this point he conveniently forgot that he had offered me $1000 for a trade in. He seemed annoyed that I brought it up and said he would get back to me. More waiting... then he called back and advised me to donate my car to charity for the tax write off. I finally got annoyed with this whole process and decided to terminate the deal. About 5 hours later I got a call from the sales manager also advising me to donate my car to charity. I told him I wasn't interested and now I'm working with Mastria Nissan where they are willing to make arrangements to tow my trade-in and give me a good deal.

bmauran

Jan 3, 2011

The best car buying experience I've ever had! Wendy, Ron and Steve all contributed to get me into a 2011 Buick Regal, which I've found to be a great decision. They were very friendly and inviting and gave me all of the information I needed to make my car buying experience an easy one. They were extremely patient as well, which I find to be relieving when making such a big purchace. I would reccommend that if you are looking for a new ride, consider Buick. They have done a great job transforming their image and they come up with a new line that combines their classic comfort and ride with an awesome look. Interior and handle blows the doors off BMW 3-series and others like it. Never even thought twice about Buick, but Im really happy with my decision. Thanks guys!

fredlermer

Dec 22, 2010

My wife and I needed to get a good solid used car for our son. After doing some inventory research online we found a prospect at Hurd. David assisted us at the lot and all the way thru negotiation process. Neither he or Hurd could have been any more fair or easy to deal with. We got the car we wanted at the price we needed. I know that in the near future I will be looking for a new vehicle for myself and the Hurd Auto Mall and David Levasseur will be my first and hopfully only stop.

NewportLady

Dec 20, 2010

Nothing but good things to say about the people at Hurd - friendly, fast and always polite, they are almost as awesome as my new car! I will absolutely go back for my next vehicle, and I am already scheduling a routine service visit thanks to a coupon I got in the mail today. Thanks again to a great team!

PaulBebo

Oct 28, 2010

I recently purchased a 2011 Chevy Silverado Crew Cab from Ron Mandeville at Hurd and could not be happier. My wife and I have purchased over 10 new GM products in the last 20 years with the last 4 being purchased at Hurd. Hurd is an EXCELLENT dealership and Ron Mandeville is the BEST. Ron is knowledgeable, professional, helpful and went the extra mile to locate the truck that had the equipment and color that we wanted. We felt very comfortable working with him because their was no pressure. He treated us fairly which will keep us comming back. We were also extremely satisfied with sales consultant Joe Marzilli even though he thought my 13 year old daughter was my granddaughter. He also was a joy to work with. Chris Hurd should be proud to have the calaber of Ron Mandeville and Joe Marzilli working for the Hurd Family. Kudos to Ron Mandeville and Chris Hurd.

edna72

Oct 25, 2010

Kudos to Hurd Auto Mall in Johnston. My husband and I shopped at Hurd Auto Mall for a gently used vehicle. Not only did the sales consultant, David Levasseur, listen to our needs and steere us in the right direction from the get go, he displayed the utmost professionalism and courtesy manners with all of our questions and dealings. He surely made our experience a pleasurable one and should be commended! Also, Jamie in the finance department was super to deal with as well! The sales transaction was easy and stress free. We were excited to buy our "new" 2008 Mazda 6 at Hurd and seal the deal with the 3.25% interest rate secured through Hurd Financing. We had a memorial service for my old 1998 Plymouth Breeze with my two teenager daughters and their friends, who I had the pleasure of taxiing around town for almost ten years. Parting was such sweet sorrow! Seriously, Hurd's fine work was greatly appreciated and I would recommend them to anyone looking to buy a new or used vehicle. I can see why Hurd stands by their motto, "Where you can send your friends ...and family!" A big thanks once again to the folks at Hurd.

shlprice

Aug 25, 2010

I worded with Dave L and had a great experience. He was helpful and knowledgable. He talked to me with alot of respect, which is much appreciated when buying a car. He walked through all the aspects of the different cars I was considering and was helpful in making the choice. He worked within my budget. I would definitley recommend him.

mpiccerelli

Aug 3, 2010

After buying by truck from Hurd I was given a free oil changes for the 1st 2 years of service. My 1st oil change appointment took 1 hour and 45 mins. Then a week later the truck needed service work for a warranty repair, I took it in on a Monday morning and didn't hear from anyone in the service department until I called them on Tuesday afternoon. At that time they didn't have any answers for me and stated they would get right back to me. 2 hours later I had to call back and drang any info out of them and at that time they still didn't have any answers for me and again told me that they would call me back. 2 more hours goes by and I still didn't hear from anyone and now I try calling back and I was told " they are gone for the evening and to call back in the am" So there I sat without a ride for 2 and an half days with no answers. Service department is to big for it's own good.

jboss08

Jul 2, 2010

Worse Experience buying a car ever! I purchased a 2010 Camaro and the car is beautiful. Richard the Sales man was actually nice and good to deal with. Ron the sales manager is a Prick, Mean, Rude, and Slimeball. The Finance Guy, former Military man he said, was a bigger prick, and trys to talk over you even after you told him he was being rude. As soon as they thought they had the sale in the bag, there attitude towards me changed, but they forgot one thing, I had not given them a dime yet. The Scum Finance guy had to eat his words and hide his head up his ass afterwards, with no appology in site. Please do not buy from these guys!!! GO elseware! so many other Cheverlot dealers in RI, and MA. this purchase left a really bad taste in my mouth and many others. The Finance and Ron guys need to be fired and can't wait to get there report card in the mail from Chevy. A lot of sales guys are Slimey, these are the worst of the worst. I called them out and they backed down like sissy dogs.

AcurasRock

Feb 21, 2010

I would ride a bicycle before I bought a car again from Hurd or had my car serviced there. My dealings with them finally turned me into a foreign buyer (Acura) after being a GM guy all of my adult life (bought GM since 1982). Bought a Bonneville SSEi from Hurd. Ran fine until it hit 100K miles. Tranny issues. brought it in. Was told I needed a near entire rebuild - about $3500 - but everything that could go wrong with a tranny would be fixed. I went ahead. Within months I had tranny issues again. Was told I had just a portion done of what I should have had done, I needed another $2000 in work. The original service tech had quit. Dealt with the service and I felt he was being straight with me, but I did feel ripped off that the original service tech only told me half the story. Had I known the repair would have cost me $5000 I wouldn't have had the repair work done - and the tech wouldn't have earned his big fat commission on an expensive repair (yes folks, they do earn commish on what they sell you for repairs). Facing this new bill I went to the customer service department and explained that I would buy another car from them if they took this one in trade - giving me full trade value even though it needed a $1500 repair (it would cost them much less than this of course - and since my needing this repair was their fault for not telling me the whole story upfront). Their response was to tell me they would give me "scrap" value - and only if I payed sticker for the new car. I have never been so infuriated in all my life. I left a message for Chris Hurd - or SOMEONE with authority - to call me because I wanted to buy a car from them. Never heard from them again. I explain my ripoff to everyone I can who mentions they want to buy a car. Hey Hurd...I hope your ripoff felt good at the time because I am sure I have dissuaded a few people from buying from you. I love my Acura and will never buy a GM product again.

gjane11

Nov 13, 2009

I brought my subaru to Hurd Auto Mall for service.I was very happy with the quality of the work, and the staff could not have been more helpful. The service at Hurd was superior to the service at the dealer I where I purchased the car. I recommend Hurd to everyone.

fidgo

Nov 12, 2009

Left my new Avalanche for service last week. Was ready when they said it would be, all work seemed to be AOK. Have delt with Hurd for many years, and have always been satisfied. No reason to go anyway else. Mr Chadwick worked with me to explain what work need to be completed for the required warranty service schedule. Although they have a very nicely appointed waiting area, there was no need to use it as the work was completed on time and they made the whole experience painless. Also in the past on other work, I have found there prices to be very competive.

rayc1108

Nov 11, 2009

Earl Bergio was courteous, the service department had my work completed at the agreed time along with the agreed price, there were no extra charges to my bill. The service people were very professional. I will recommend Hurd Auto Mall to my friends and family.

dtchad48

Nov 10, 2009

The service department employee that I dealt with were very helpful and friendly. They took the time to explain what services they would perform. Also upon pick-up of my vehicle they explained all of the services they had performed. What i really liked was that my vehicle was ready for pickup exactly when they said it would be. I will defintely recomend and use this dealer in the future.

marinam

Aug 4, 2009

In this economy someone wants to buy a new car and they don't follow up. I called about three months ago and left my email and cell phont for a new 2008 model and then again recently to see if they still had the car and if not, if they had any preowns. Both times, no one called me or followed up. Unbelievable. The second time I had complained too. They took all of my information again, someone else. Who said American car dealerships are suffering?