Used Cars for Sale at Imperial Chevrolet in Mendon, MA

Anthony

Oct 27, 2016

Mike made our truck buying experience easy and painless! we came in for a used silverado, and ended up driving away in a brand new silverado!

Lindsay

Oct 27, 2016

I recently bought a car at Imperial Chevrolet for the first time. I had a great experience. Firas was a great help and was very knowledgable about the vehicle. I would definitely recommend Imperial Chevrolet to my friends and family!!

Bigdaddyt

Oct 24, 2016

Purchased a used 2011 Traverse. Very happy with the vehicle. Our sales person was Brian Sceviour. He was knowledgeable, easy going and a pleasure to deal with. It was worth the drive!

randytruck

Oct 22, 2016

I just bought a new Colorado from John Earl he was very professional gave a reasonable price for my trade in and did a good job . I would and will send people to see him for their next car/truck.Omar was also great in finance

THOMAS

Oct 20, 2016

We bought a used vehicle from Imperial Chevrolet. Our sales person was Rami Awad . He was wonderful. He treated us with respect and spent a lot of time with us. He made sure we got a deal we were happy with and explained everything about the car to us. He never rushed us. I would definitely recommend him to friends and family looking for an honest and trust worthy man to buy a car from.

Rosie

Oct 17, 2016

What a great place. I had a wonderful and easy shopping experience with Jason Burt. I would recommend this place to anyone. Plenty of options and knowledge. Ps once your done shopping have lunch at the on site diner you won't be disappointed

Gail and Ed

Oct 11, 2016

We purchased a new vehicle recently and were more than pleased with the attention to our requests by team of people who assisted us. Thank you to Bruce D'Ambra, Aline Almeida and Ahmad Al-Jallad who were very informative, answered our questions and concerns and made what is sometimes a stressful situation enjoyable. We will certainly recommend them and Imperial to others. Looking forward to seeing them in the future at our service appointments

Kate Weidman

Oct 11, 2016

I went to Imperial Chevy to lease a car, as that was what someone had told me would be my best option. Luckily, Mo (Alomar) is the salesman who came to my rescue. He stated facts to me in a way that made sense, and I decided buying a used car was better for me. Mo took my father and me around the lot, explaining what my options would be, after I laid out what my budget was. He didn't suggest a higher priced car, or a car that wouldn't fit my needs. I had just had an abysmal experience at another dealership in the area, who tried to sell me a lemon. Imperial, it appears, doesn't have a lemon on the lot. Mo spent most of the day with us, and when I found the car that was for me, he made sure that a remote start was included, since it was traded in with one. Mo is the kind of salesman who goes above and beyond, and I really appreciate the time he took with me, as this was the first time I have purchased a car from a dealership. When it came time to speak to a finance team member, I was also lucky, because I was taken to Omar (Ihjul) for help. Since this was at the end of the day Saturday, there were a couple of issues with getting through to banks that would finance my car loan, which I have never done before. (All of my previous cars were bought cash) Omar was so confident that I would get approved, that he knew if he could talk to a person, that I would get approved. They let me take my (soon to be) new car home, that is how confident Omar was that he could get me approved. And he did!I was so impressed with the night and day experience I had with the "other" dealership and Imperial, that I cannot think of going to another place to buy a car now that I have had this experience.

charles morreale

Oct 9, 2016

I have been dealing with Imperial for the past 40 years we buy all our new cars there. it is a pleasure dealing with sales department as well as service

TundraMan27

Oct 9, 2016

I bought a 2007 Tundra from Chris McIntyre. He was a great/easy salesman to work with. Also, had a great experience with a sales manager whom at his request did not want to be mentioned on this. Ahmed Al-Jallad was very friendly to work with and a great sense of humor!After I bought the truck, I had a huge issue with it. Even though it was on the ford lot and I bought it through Chevy... Chevy fixed it with no hesitation. Had me pick a loner vehicle off the lot. Pictures/emails of progress from a Great Service Manager Chuck (Chevy service), and Timothy Fenner, along with Sean, and Britney. Mainly dealing with Chuck, Tim, and Sean.... Great crew! I will recommend people to Imperial Chevy in a Heart beat.

JoAnn Sousa

Oct 5, 2016

What a great staff. Everyone went above and beyond. From my sales rep to the finance dept. including the managers.

Mary

Oct 5, 2016

Mike Macdonald was a pleasure to work with. He made this the best car buying experience I've ever had. Very professional and very personable! Thanks Mike!

KC

Oct 4, 2016

Our salesman John Earl is fabulous. We told him what we were looking for and our price range. He only showed us cars that fit our needs. Once we found one that was perfect he introduced us to Ahmad Al-Jallad who got us a great rate and explained all of the extras we could get. When my car was ready, John went over all of the paperwork and showed me the ins and outs of my new car. He even helped me set up my OnStar. Then a few days later I got a call from John making sure I was still happy and wondering if I had any questions. Great customer service and now I am loving my new Equinox.

Bill T

Sep 30, 2016

Fourth truck bought I would recommend to anyone. It is always a pleasurable experience.

Deborah Shaw

Sep 28, 2016

Buying my new Chevy Trax at Imperial Chevrolet was the best experience I've had at a car dealership! John Earl took very good care of me and was SO helpful. I was really impressed with the level of service he provided. I am a very happy customer. John went out of his way and beyond to make sure I was taken care of. I will definitely come back when it is time to buy another car and recommend Imperial Cars to everyone I know!Thank you Imperial Chevrolet, Mike Penner, John Earl and the rest of the team who helped me have an awesome car buying experience!-Debbie & Megan

DShaw10

Sep 27, 2016

Buying my new Chevy Trax at Imperial Chevrolet was the best experience I've had at a car dealership! John Earl took very good care of me and was SO helpful. I was really impressed with the level of service he provided. I am a very happy customer. John went out of his way and beyond to make sure I was taken care of. I will definitely come back when it is time to buy another car and recommend Imperial Cars to everyone I know!Thank you Imperial Chevrolet, Mike Penner, John Earl and the rest of the team who helped me have an awesome car buying experience!-Debbie & Megan

Snoopytodd16

Sep 24, 2016

My new vehicle purchase from imperial chevy has changed my negative feelings about the whole car buying experience. The sales rep Brian Sceviour made it a comfortable and enjoyable process, by explaining and walking me through the whole process. Also the rest of the imperial team were very pleasant and personable. It felt like I was surrounded by family, that's how well I was treated. I am def a customer for life. I will never buy anywhere else!

Michelle Seaver

Sep 20, 2016

Thank you so much to Firas for his patience, humor and excellent overall service. He made the process for us to purchase our 2014 BMW smooth and he was a pleasure to work with.

Linda McCarthy

Sep 16, 2016

This is our 3rd car that we have bought from Imperial of Mendon. we have always had good salesman but Kyle was the best. He answered all of our questions in a very polite and patient manner.Oh, by the way we love our Chevy Malibu.Linda And Edward McCarthy

Dana P.

Sep 10, 2016

My son mentioned that i should shop for another car. It was time. I traded in my 2004 Chevy Malibu after finding my new used car, 2011 Nissan Rogue. I am absolutely in love.. With the help of Aline Almeida and Santos Cruzado I was able to pick up my new used car in a day.. They both went over and above to make sure I was able to get it. I am so very appreciative for all they did for me.. I will definately tell anyone I know to shop at Imperial cars in Mendon. They even decorated it with a big red bow and balloons. Thank you both again for everything.. Dana P.

James L

Sep 7, 2016

I had a problem using a health device in my new vehicle, and suspected it might need a new fuse. I didn't have an appointment but was somewhat desperate .Sean McCabe was my savior! He assessed the problem, and had a new fuse installed for me. I was very impressed with this service.

Sonic, sue16

Sep 5, 2016

when I first got there got out of the car we were going in the dealership Brian Sceviour came up to us asked us if we were all set, and we said no we would like to talk to someone in he said okay follow me and he was great. We went to his desk and we went over numbers and what I could afford. He also showed me a few options. Then I met the Finance Manager Ahmad Al-Jallad. He was a great guy. He put me in a brand new car. I didn't think I could do it, but he worked with me. I want to Thank them for everything!

AR

Sep 4, 2016

I recently went in to Imperial Chevrolet looking for a new Chevrolet Spark LT. The price online was misleading, including multiple discounts that you cannot qualify for simultaneously. The sales staff didn't have good answers for why the price was different online versus on the showroom floor besides "those prices are just to get people in the door." My trade-in value was the lowest here of the 4 dealerships that I visited. I was unable to get realistic warranty numbers without sitting with a "finance manager" who then pressured me to do a credit check. When I decided that I was sick of being treated like I was a woman whose husband accidentally let her wander in there, I was then pushed around further. The sales rep literally held onto my trade-in keys so I couldn't leave on my own terms, and four men stood around me pressuring me to go through with the car deal. I went to a different dealership and got the same car with the same options and terms for almost $3,000 less.

Jasmine

Sep 2, 2016

I recently just leased a 2016 Chevy Cruze from Imperial Chevrolet and drove away feeling very satisfied with my overall experience. The minute I arrived, I was welcomed by Ms. Aline Almedia and went over the car I could see myself in and also my budget. Once we went over that, we went to the lot to look at a few options where I was then introduced to Mr. Santos Cruzado. He had a lot of knowledge about the cars that I was interested in and showed me the 2016 Chevy Cruze that I fell in love with after the test drive. Then we went inside where I was then introduced to the sales manager, Mr. Bruce D'Ambra. We went over the cars I was interested in and my budget and he was able to get me the best possible deal that fell well into my budget, I even had the option to add in a sunroof and Bose sound system and still be able to afford it! After that, I met with the finance manager, Michael Walsh Jr., where he clearly explained everything to me page by page so I knew what I was signing for and also paying for. Overall, the experience I had at Imperial was great and the team work within this company really made me feel taken care of and that my needs (and wants), were top priority.

Jasmine

Sep 2, 2016

I recently just leased a 2016 Chevy Cruze from Imperial Chevrolet and drove away feeling very satisfied with my overall experience. The minute I arrived, I was welcomed by Ms. Aline Almedia and went over the car I could see myself in and also my budget. Once we went over that, we went to the lot to look at a few options where I was then introduced to Mr. Santos Cruzado. He had a lot of knowledge about the cars that I was interested in and showed me the 2016 Chevy Cruze that I fell in love with after the test drive. Then we went inside where I was then introduced to the sales manager, Mr. Bruce D'Ambra. We went over the cars I was interested in and my budget and he was able to get me the best possible deal that fell well into my budget, I even had the option to add in a sunroof and Bose sound system and still be able to afford it! After that, I met with the finance manager, Michael Walsh Jr., where he clearly explained everything to me page by page so I knew what I was signing for and also paying for. Overall, the experience I had at Imperial was great and the team work within this company really made me feel taken care of and that my needs (and wants), were top priority.

Ricardo Tersarotto

Aug 31, 2016

Loved the shopping experience there.Aline the Sales PersonMr Bruce the Sales ManagerMr Omar the Financing ManagerThank you for helping me on the purchase of my new truck.

Cathy George

Aug 29, 2016

Mr. Earl was very easy to work with. He listened completely to what we had to say. Mr. D"Ambra was also very comfortable too do business with, They were both very clear and talked too us not down to us. Great experience.

Dustin

Aug 26, 2016

This review is the sum of six years of experiences with Imperial. They had a five star until now. My past experiences have been excellent. Initially, Dave Cap made the buying experience very relaxed, and Rodger (in parts) spent many hours on the phone trying to track down many discontinued or hard to locate parts. He has been very helpful every time I have visited the parts dept. However, being an experienced mechanic, it is hard to trust my truck with someone else. Nobody cares as much as you do about your vehicle. Unfortunately, this time, I was forced to bring in my truck for brake lines. I was informed by Jessica, my service writer, that they would need to replace the calipers as well because the bleeders were frozen. I had opened them 8 months ago when I replaced the pads. Knowing this, I told her to have the tech try them before we replace them, and if they do replace them, I would like the old ones back even if there is a core. She agreed and said she would try her best. Now, I do not expect a service writer to mechanically inclined, so I do not fault her here. When I picked up the vehicle, Sean McCabe was very helpful. He pleasant as always and went out of his way to track down the old parts that I asked returned. When he brought the parts out, I immediately noticed that no wrench ever touched the bleeders, and both cracked with ease. Also, all the new hardware was sitting in the box all nice and shiny. I expected the brake pad hardware was unnecessary as they were just replaced, but the new bracket with boots? The new sliders??? If Im paying for it, and youre getting flagged hours for it, you do it. Another thing, if my brakes were bled properly, how is it that my rear bleeders werent an issue? (I have never replaced the rear calipers) I can now push the pedal to the floor. It is drivable, but not right. I will be replacing the hardware and bleeding them myself as soon as I can. I have yet to speak with Chuck Ray, the service manager, but I know him through friends and he has been very professional and pleasant when he has helped me out in the past. I do not fault the entire dealership for this incident, which is why I gave them 4 stars. If I had to rate the latest experience, it would be a 2.

howie111

Aug 21, 2016

I just bought a 2016 Silverado from imperial and was very satisfied with my experience there. I was treated very fairly and they explained every little detail about the deal we made and all options on the truck. It was my first experience there and when I'm in the market for another vehicle I will check them out first

Christian Silva

Aug 20, 2016

Sean at Imperial Chevy repairs was a magnificent outstanding representative for me. I called for a repair and he sat with me through the phone making me feel extremely comfortable and cared for, as he issued me a date and time to fix my car. As I got there he gave a friendly handshake and promised me a short time that my car would be fixed just like new. I sat in the comfortable lounge area with comfortable seating and felt like I was at home. I then proudly got a greet saying my car was ready to be driven home, and I thank imperial Chevy and most importantly Sean for assisting me in my car issue,

Mary Blais and Carol Wilde

Aug 11, 2016

Mike was wonderful to work with. Very patient with all the questions my elderly mom asked. Thanks Mike! And the very best to you and your future wife.

Susan

Aug 10, 2016

I have been buying and having my vehicles serviced at Imperial for years. Today I had a service appt. The staff is always professional and easy to work with. My vehicle was ready in the time they quoted me. I visit the diner for a delicious meal while my vehicle is being serviced. Also the waiting rooms are very comfortable.Thank you,Susan

Michelle V.

Aug 5, 2016

After an unexpected car breakdown, we went shopping at Imperial for a reliable, used car. We have always gone to Imperial for cars because the service is just great. Kyle I. is always great at helping us find exactly what we want and helping us get it at the right price. He was always patient and showed us anything we wanted to see. In the finance office Ahmed made the whole experience of doing the boring part very fun. It was a very relaxed environment that just made everything go smoothly. So as usual, we had another successful car shopping day at Imperial!

Nlm4202000

Aug 1, 2016

My wife and I were in at the beginning of July and had a great experience at this dealership. We worked with Brian Sceviour and he was very helpful and kind. We would gladly go back!

Bissanti, John

Jul 30, 2016

Nice location, clean clean clean. Lots of questions they new all programs.

Jim C.

Jul 26, 2016

Just bought a truck from Imperial, working with Chris MacIntyre; he was easy to work with and I would recommend anyone looking to buy a Chevy, see Chris Mac!

newcar4mo q

Jul 14, 2016

A great place to shop for a car, had one in mind for month. Was just a struggle to decide what color jeep to get, because they actually had both colors. I believe they had every color the jeep renegade came in which is unusual at a dealership, most times.

JPac28

Jul 12, 2016

I purchased a used GMC Canyon from Imperial Chevrolet about a month ago. After watching this particular truck and options package for almost a year, I came across a deal that was almost too good to be true - this of course gave me trepidation when going to buy a used vehicle from a dealership. Although I walked in expecting the worst, or at best, the usual from a car sales person; I walked out as a truly happy and satisfied customer. I worked with Dave C. who is a gentleman and consummate professional. We covered the entire history of the vehicle (which I had researched before hand through friends associated with auto auctions), and nothing was left out. Dave made the buying process painless, and shot straight with me the whole time. Although there was no movement on the price that was advertised to me, that price was much more than fair for the vehicle, and I have had absolutely no buyers remorse (again, when compared to vehicles at wholesale/auction rates). The vehicle has performed admirably in the month that I've had it.In addition to the above, I actually discovered a medium-sized, but difficult to see dent in the rear around the left taillight; this was several days after the sale closed. Dave made sure I had quick access to the service group at Imperial, and Chuck and his team (thanks again Tim), were able to do minor body repair for me at no charge. I certainly didn't expect this since the issue was not part of the pricing discussion, but the service I was provided was clearly above and beyond what was required, as Imperial would have been well within their rights to charge me (given that the issue was not raised by me before driving off the lot).I intend to bring all of my future business, as well as that of my extended family's to Imperial.

cargirl lee at45

Jul 12, 2016

john was very pleasant to work with and very informative. And also Brian Rische helped us with the sale of the jeep Cherokee and very pleasant!

JPac28

Jul 12, 2016

I purchased a used GMC Canyon from Imperial Chevrolet about a month ago. After watching this particular truck and options package for almost a year, I came across a deal that was almost too good to be true - this of course gave me trepidation when going to buy a used vehicle from a dealership. Although I walked in expecting the worst, or at best, the usual from a car sales person; I walked out as a truly happy and satisfied customer. I worked with Dave C. who is a gentleman and consummate professional. We covered the entire history of the vehicle (which I had researched before hand through friends associated with auto auctions), and nothing was left out. Dave made the buying process painless, and shot straight with me the whole time. Although there was no movement on the price that was advertised to me, that price was much more than fair for the vehicle, and I have had absolutely no buyers remorse (again, when compared to vehicles at wholesale/auction rates). The vehicle has performed admirably in the month that I've had it.In addition to the above, I actually discovered a medium-sized, but difficult to see dent in the rear around the left taillight; this was several days after the sale closed. Dave made sure I had quick access to the service group at Imperial, and Chuck and his team (thanks again Tim), were able to do minor body repair for me at no charge. I certainly didn't expect this since the issue was not part of the pricing discussion, but the service I was provided was clearly above and beyond what was required, as Imperial would have been well within their rights to charge me (given that the issue was not raised by me before driving off the lot).I intend to bring all of my future business, as well as that of my extended family's to Imperial.

Don

Jul 3, 2016

Went to buy a new Chevy truck. Saw what I wanted (high country) and came away with a better than expected deal for both trade and purchase. Very friendly and easy to talk too. John is very easy going. Best salesman I have ever dealt with. I have been doing business with the service department for a few years with my GMC truck so I new the service I would getting.Don

Wendi DeRienzo

Jun 30, 2016

This is my 2nd Chevy purchased at this dealership and I will most likely buy the rest of my vehicles at Imperial. My salesman Firas was a pleasure to deal with and very helpful. The Sales Manager that I dealt with (David) was absolutely AWESOME!!!! If it wasn't for him I would have gone somewhere else. Also very nice dealing with such a pleasant finance manager (Jeff) who went over every little detail with me so patiently. Absolutely recommend Imperial Chevrolet and will continue buying there for years to come.

Pamela Smith

Jun 29, 2016

At Imperial Chevrolet in Mendon, MA. I was initially assisted by Dave Capuzziello, who was the sales professional. He was personable, friendly and helpful. At the same time, he was easy to talk with and accommodating in my search for a Toyota RAV4. Once I had made the decision to accept this particular vehicle, he graciously introduced me to the business manager, Omar Ihjul. I found him to be equally knowledgable and very professional. Both gentlemen assisted in helping me navigate a situation in which I was not familiar, and there was a favorable outcome...I bought a new pre-owned car today and am satisfied and very happy!

Ayanna Wilson

Jun 26, 2016

After visiting several dealerships who I received horrible customer service from, I was so grateful to finally come to Imperial. Tony was an amazing salesman who really made sure he understood what I was looking for and was very practical and understanding with me. Both he and Ahmad guided me through every step of the process, and I ended up in the perfect car! Thank you both so so much, especially Tony for making sure I had the very best experience I could've imagined. I will always remember how gracious you were to me. Thank you so so much for being a huge part of this major milestone for me!

Family

Jun 25, 2016

My wife and I came in this week and dealt with Brian Sceviour. We had such a pleasant experience! We were a little apprehensive at first but Brian made us feel comfortable and not rushed (very low pressure)! We were pleasantly surprised at how knowledgable and personable he was. He was the best car salesman we have ever worked with! We will certainly be back again for our next car experience.

Reggie at the Pinehills

Jun 23, 2016

I purchased a 2016 Chevrolet Tahoe. I traded in 2 vehicles. Received fair value for each trade. Vehicle price was competitive.Friendly and professional sales associate and business finance associate.Yesterday I brought my wife in to purchase another vehicle!

Mark D

Jun 23, 2016

After having a "not so great" experience a year and a half ago at Imperial , I decided I'd give it another try. I'm really glad I did. Aline promised me that she would change my mind about Imperial Chevrolet. She was friendly, extremely professional and always returned my texts and phone calls. I got a good price for my Camaro and bought a 2011 Impala that I love. Everyone I dealt with was nice, but Aline never made me feel like just another customer. I will now recommend Imperial to anyone looking for a car thanks to her.

Ayanna

Jun 22, 2016

After visiting several dealerships who I received horrible customer service from, I was so grateful to finally come to Imperial. Tony was an amazing salesman who really made sure he understood what I was looking for and was very practical and understanding with me. Both he and Ahmad guided me through every step of the process, and I ended up in the perfect car! Thank you both so so much, especially Tony for making sure I had the very best experience I could've imagined. I will always remember how gracious you were to me. Thank you for being a huge part of this major milestone for me!

Nicole

Jun 20, 2016

I bought a beautiful Chevy Traverse over the weekend My experience was above and beyond anything I had anticipated! The salesman, Firas Ektilak actually listened to my wants and needs for my new car and found exactly what I was looking for with ZERO pressure. Everyone there was there to help, my satisfaction was first and foremost! I thank all of you at imperial for helping me find my dream vehicle;)

Steve

Jun 18, 2016

We purchase a new truck from Imperial Chevrolet. Scott Bregnard was very knowledgeable of the vehicles he had for sale and the different features of all of them. We were in our new vehicle within days. Pleasant experience.

Lisa

Jun 17, 2016

Good morning Buying a new vehicle can be more than a little nerve racking but John Earl put me at ease from the very start, listened to what I was interested in and went about finding me just the right car. He was extremely patient, I was very nervous about the whole process and having to buy a new car. He put me at ease and saw the entire transaction all the way to the very end. I am extremely satisfied with my experience and will be recommending him to anyone I know that is looking for a new Car!

Gerry

Jun 16, 2016

I was in an auto accident (no injuries) and I needed a vehicle similar to the one I had. I called Mark Detoma at Imperial Chrysler and he was a complete professional. He understood my needs and went out of his way to help me. In a very short period if time I was in my new Chrysler 200S. It is wonderful and Imperial Chrysler and its staff were very courteous and professional. I would recommend others to contact them for their auto needs.

KFC

Jun 14, 2016

Went in looking for a car for my girlfriend's daughter. First time buyer with no co-signer - which is rough for those of you who haven't been through this. Our sales rep, Tony, treated her as he would treat anyone buying a car (we had been to 3 other dealerships and they wouldn't even talk to her other than to say she needs to build credit). Because he treated her so well, I bought a used Ford F-150 from them. Finance manger was very good and walked through everything fairly quickly. They sold 2 cars cars because of their great Salesmanship. Very impressed.

Busaa

Jun 9, 2016

We recently purchased a new Chevrolet from Imperial Chevrolet. Scott Bregnard was helpful, informative, & eager to get us the right car at the right price

Lisa and Jim

Jun 3, 2016

Firas was outstanding he worked with us showing us several different vehicles. He really made the experience enjoyable. I would recommend going in to see Firas Ektilah if you are in the market for a vehicle.

lesliedep

Jun 2, 2016

i cannot say enough about Jessica liseno's outstanding and supportive customer service, I have purchased several cars at imperial and if a problem asrises' Jessica is always there for me going out of her way to make sure my needs are met. I can always count of jess to ease my mind and come to a quick resolution for me. I hope you truly appretiate what a tremendous asset jess is to the imperial family. thank you jess you rock thanks luv ya leslie depasquale

Moejuise23

May 27, 2016

I recently bought a 2015 chevy silverado and Scott went above and beyond with everything from helping me feel unpressured when shopping to helping me out with all of the steps after the purchase. I highly recommend seeing Scott if you are interested in purchaseing a new vehicle.

Moejuise23

May 26, 2016

I recently bought a 2015 chevy silverado and Scott went above and beyond with everything from helping me feel unpressured when shopping to helping me out with all of the steps after the purchase. I highly recommend seeing Scott if you are interested in purchaseing a new vehicle.

Ahmad is the best

May 20, 2016

Ahmad al-jallad was the best business manager I have talked to. I will be back in four years. Patrick the sales guy was the best team player. He had to put up with me for four weeks an answered every call an text to get me in the truck I was looking for. Great place an even my kids like the dinner.

Jordan

May 17, 2016

Just picked up a brand new Chevy Silverado from Imperial Chevrolet in Mendon. First off I would like to say how knowledgeable Brian S. was with the leasing process. I had many questions as I have never leased a vehicle before and he was very helpful and made sure he explained everything to me in depth. I'm a young guy and Brian S. treated me like I was his own son. He gave me the best deal he had to offer and saved me over $10,000 compared to the sticker price. I'm very lucky to deal with such a great guy and I will come back and do business at imperial Chevrolet again.

Jimbo & Christine

May 16, 2016

Bruce - You made us feel like family! Mo - You have an incredible way of connecting to your customers and knowing their needs and tastes! Omar - You're diligent thank you for all your efforts!! Jessica & Roger - Service & Parts team!!! Awesome... thank you for our chrome package & tonneau cover!! Mr. Kevin Meehan - YOU SHOULD BE PROUD!!!!! We love your product, your store and most of all your staff!!!!

Jimbo & Christine

May 16, 2016

Bruce - You made us feel like family!Mo - You have an incredible way of connecting to your customers and knowing their needs and tastes!Omar - You're diligent thank you for all your efforts!!Jessica & Roger - Service & Parts team!!! Awesome... thank you for our chrome package & tonneau cover!!Mr. Kevin Meehan - YOU SHOULD BE PROUD!!!!! We love your product, your store and most of all your staff!!!!

Steverob25

May 15, 2016

Thoroughly enjoyed my buying experience at Imperial Chevrolet. My salesman helped me through the process and helped me chose the right car for me. I did not fell pressure to buy at any time and felt I received a great trade for my used vehicle and I was treated fairly. I would not hesitate to recommend Imperial Chevrolet to anyone interested in buying a car.

tracx2

May 13, 2016

This is the 3 vehicle I have purchased at an Imperial Dealer and will be back again. Every time I go in I'm treated with respectful courteous service.

Silver Chevy Cruze

May 6, 2016

I went to the Imperial Ford side not really knowing what I was looking for and not ready to buy just yet and I felt like they kinda were just taking my information to send me out the door, so I didn't want to go back to any Imperial place but I decided to try it again and this time went to the Imperial Chevrolet side. The Sales Manager directed me to Ed Connors for help and I told Ed about my prior experience and how I wasn't impressed and he apologized for the Ford side and also thanked me for giving Imperial a second shot. I was so impressed with Ed, he listened to me and I felt like he understood what I was looking for in a car. He understood that I wasn't looking for features but more about price and monthly payments. I was so impressed honestly I wasn't sure when I got there if I was going to be buying a car that day or not, but I ended up having such great experience there with not only Ed but also Omar in the finance department and I felt like they both honestly worked super hard to get me the best deal possible that I did get an amazing car and an amazing deal! They made me excited to shop and get this car where other dealers didn't give me that experience. I totally fed off of their excitement for me that it made it better. I'm so so so happy I went there and I honestly can't thank Ed and Omar enough for all the help that they gave me and how it was such an amazingly different experience from before. My boyfriend and I honestly plan on going back for any cars we may need in the future and we can't wait to work with Ed and Omar again! THANKS ED AND OMAR FOR MY 2016 CHEVY CRUZE!!!!! I love it!

CARL.P.

May 3, 2016

I just bought my new cruze last week with best and hottest salesman ever... He's so kind, very helpful, knowledgeable. I will recommend all my friends to buy cars from him, he's professional, funny and made everything easier for me... Mike Mac is the BEST !

steve the hunter

May 2, 2016

very professionalcustomer friendly would recommend friends/family to have vech worked on other dealerships I dealt with in past was not so good very nice waiting area I like the trophys/memorabilia

Gerri & Dick

Apr 30, 2016

We had great buying experience facilitated by an experienced, efficient and hard working team. We will not hesitate to recommend Imperial Chevrolet to all we know for an excellent place to buy a car especially with the help of the team of Mike G., Omar I. and David B.

Dianne Thayer

Apr 30, 2016

My car was towed to Imperial from another garage that had it for several weeks and couldn't figure out what was wrong with it. Within hours the problem was diagnosed by Imperial and fixed. The service representative Sean was exceptionally helpful and encouraging. I was charged a very fair price also : )

Halo2011

Apr 29, 2016

I recently purchased a new 2016 Chevy Malibu LT from Imperial Chevrolet. I was introduced to Bruce D'Ambra who came highly recommended. After Speaking with Bruce, he introduced me to Scott Bregnard Jr. who was very helpful. Throughout the process Scott was extremely professional. Scott was very knowledgeable and was able to answer all of my questions. There were no sales pitches or games. Scott put me in a vehicle that was exactly what I was looking for and at a price that was both reasonable and affordable. The financing was painless and quick. When I picked up the vehicle Scott made sure he went over every aspect of the vehicle and helped me set up all of the vehicles services. I will say that purchasing a vehicle in the past has not been easy and a bit stressful. If you want a stress free experience and professional sales and service I would highly recommend this dealership and Scott Bregnard Jr.

Jfernandes

Apr 27, 2016

I came to Imperial looking for a car for my sister! Our salesman John Earl was great, found us a gorgeous car that was very affordable, financing was amazing and fast, got us a great rate as well.

Joe donny

Apr 27, 2016

I have brought my old Ford expo and now my New Tacoma in to chevy because i think its hard to find a service writer and techs that will be straight shooters. I followed Sean McCabe here from his last Ford dealership to now Chevy because i trust this man. He's honest with me and is great with offering me the options i may have when it comes to the work i need done. And me not really being a "car guy" hes done great explaining to me his recommendations and why. Top notch work, Sean. Thanks for everything.

lee

Apr 27, 2016

purchased about a month ago very pleased with my salesman john earl the dealership was very professional a very good experience I would definitely recommend this dealership

RichardS

Apr 27, 2016

I took my truck in for service at the beginning of April for a problematic check engine light I have brought to multiple dealerships to fix with no satisfactory resolution. Jessica Liseno was my service advisor, and was very helpful throughout the entire process. They were able to narrow down the exact issue with my truck,which ended up being a wiring issue. Since then I have not had anymore issues with my truck and it's rubbing great! I would like to thank Jessica and the technician for their work on getting my truck running properly after all the aggravation I have had dealing with it.

Jen76

Apr 26, 2016

Purchased a 2012 Chrysler 200 for my sister, our salesman John Earl was great, found us the perfect car. Omar in financing was great, found us the best rate. It was just overall an enjoyable experience!!!

Jake L

Apr 25, 2016

These guys were awesome! This was my first time buying a car and inhad no idea what to expect. My dealer was Patrick (the Camaro salesman) and he was very helpful. Took the time to explain everything i needed to know and even stayed late for me to make the sale. It was a no pressure purchase. Drove in woth a 2001 ford ranger 197,000 miles and pulled out of there in a Camaro. What more could you ask for?

Butch Adams

Apr 20, 2016

I am extremely satisfied with my recent car buying experience at Imperial Chevrolet in Mendon, MA and would totally recommend them. My salesperson, Chris "Mac" McIntyre was quite personable and a pleasure to deal with. Chris "Mac," as well as the business manager and the sales manager were all very accommodating and went beyond the normal scope of business to make sure that I was completely satisfied with my purchase. Initially, I purchased a vehicle which I thought I wanted, but it didn't quite meet all of my needs. The next day they allowed me to return that vehicle and set me up with another vehicle which was better suited for me. This display of exemplary customer service is why I would highly recommend Chris "Mac" and Imperial Chevrolet to anyone interested in purchasing a vehicle!!!!!!

Christopher J. Adams

Apr 19, 2016

I am extremely satisfied with my recent car buying experience at Imperial Chevrolet in Mendon, MA and would totally recommend them. My salesperson, Chris "Mac" McIntyre was quite personable and a pleasure to deal with. Chris "Mac," as well as the business manager and the sales manager were all very accommodating and went beyond the normal scope of business to make sure that I was completely satisfied with my purchase. Initially, I purchased a vehicle which I thought I wanted, but it didn't quite meet all of my needs. The next day they allowed me to return that vehicle and set me up with another vehicle which was better suited for me. This display of exemplary customer service is why I would highly recommend Chris "Mac" and Imperial Chevrolet to anyone interested in purchasing a vehicle!!!!!!

fran3350

Apr 19, 2016

I found the car that I have been looking for months. I was treated in a very professional manner by John and he worked hard to reach a deal on my new Corvette. It was a pleasure to deal with everyone I came in contact with at Imperial and look forward to my next purchase. Fran F.

Anne Forc

Apr 18, 2016

Although we live very close to Imperial we never bought from them until now. From the moment we walked onto the lot, Scott Bregnard was there to help us and did so EVERY step of the way until we drove the vehicle off the lot. I am so impressed that I have told everyone I know about our great client experience and will continue to purchase my vehicles from them. Scott paid attention to every little detail and that is what makes the difference! Thanks Scott!

Julia

Apr 16, 2016

I went in knowing what car I wanted and Mo and Firas had already had the car pulled up for me, they were more than helpful when it came to my car buying process and very informative on the vehicle's features. They were very patient with my two year old who happened to be off the walls when we came in. I can't thank them enough for making my car buying experience impeccable. I will definitely be coming here from now on and recommending to anyone I know in the market for a car.

Bradchevy

Apr 16, 2016

Very happy with service and quick turn around - Scott was super helpful and provided all the answers to any and every question I had. Did not think I would be able to drive my new truck home that day - blew my mine when we were able to complete it all! Great job Scott and team thank you!

Jeff S.

Apr 11, 2016

This was my first time purchasing a brand new vehicle as well as purchasing from Imperial. Bruce and Brian S. were great to work with and made the process both easy and relaxed. They worked with me to make the numbers I wanted and needed work. Even with multiple visits and phone calls I felt as though I was always kept up to date. I was able to purchase my new truck and drive it off the lot the same night! I would highly recommend not only Imperial, but working with Brian S and Bruce if you have the chance! I will definitely be back for all future needs and purchases! Thanks guys! -Jeff S.

Joe B

Apr 11, 2016

The sales force are a pleasure to deal with, and the service dept. is top notch. They are easy to deal with. I would never go anywhere else to buy or repair my car. Bruce D'Ambra is a fantastic person, I have been purchasing cars from him for over 20 years, if all sales people were like him car salesmen would have a great reputation.

Ray P

Apr 10, 2016

I just experienced another great purchase today from Imperial Cars in Mendon, MA. This is the third time I have purchased a Chevy Truck from the one-of-a-kind dealership. Not only does Imperial have the largest section of vehicles I have ever seen in on one lot, but they also have the best-in-class sales, service and extremely friendly management team. Chris "Mac" McLntyre was my sales consultant this time. This sales professional went over and beyond to satisfy my current needs. Chris was professional, knowledgeable, extremely patient, a had great people skills. He make buying an new vehicle an enjoyable experience...and make me feel the "Wow Factor" when I left the dealership! Thank you Chris, Bruce, Omar and the entire Imperial Sales Staff! Another Happy Imperial Customer

basskicks14

Apr 6, 2016

I had seen the new 2016 Chevy Colorado Z71 on their website and wanted more information about leasing options before I made a decision. I had bought my previous car from Mike Peters at the Imperial Ford store so I found his card and gave him a call. He told me that even though he was not at work that day and that he wasn't allowed to sell me a New Chevy, he would still reach out to the Chevy team and make sure I was helped. I went in on a rainy Thursday afternoon and began to look around the lot. I met up with Willie Landry, who was incredibly helpful and took the time to show me the truck on the lot, walk around and answer all the questions I had regarding the truck itself. He helped me compare the options available in the Z71 to some of the LT models on the lot and was very knowledgeable.When we began discussing the lease options, he was able to explain simply how a lease worked, how a down payment affected the monthly payment, and overall process on what a lease entailed. After the test drive, we began the leasing process, we found that Chevy did not offer many of the rebates and incentives for the Colorado and the cost per month would have been higher than I had expected even with my trade in. Bruce D'Ambra stepped in as the sales manager and inquired about my options, what I was driving, why I wanted the Colorado and what I had been expecting to spend per month. Working with Willie, he was able to get me top dollar for my trade in, and put me into a reasonable term, and get my payments right in the ballpark of what I wanted to spend. Based on the pricing we had originally discussed this must have taken a huge amount of work and they both had gone above and beyond to put me in the truck I wanted. Once Omar Ihjul in the finance office got me approved, he was a great help in explaining all the documents I was signing and how they affected either my payment or future options for purchase.I was able to pick it up the following day, as they rushed the plates and registration and schedule me to come back for the Poly Steel treatment to protect the vehicle for the term of the lease. When I returned to drop the truck off on Monday and pick it up on Tuesday, it was Willie's day off. Brian Rishe another salesman was there for me every step of the way, walking me to and from the rental office and answering many of the questions I had about the new MyLink radio system. Another consummate professional at Imperial.Overall, I could not have been happier with the experience. Between the salesmen, managers, and finance staff, I have not met a more helpful group with more patience and knowledge than this group.

p.a kel

Apr 3, 2016

I just had a great experience with Imperial. Patrick W is a great guy and worked with me as well as Ahmad in the business office. Both guys have great personalities and were very patient with me toggling back between an SUV and a car. Ahmad secured me a payment exactly in the range I requested and they take care of all the registration paperwork too.

Bill

Apr 2, 2016

Just bought a 2012 Camaro from my salesman Firas and don't have any complaints. The process was smooth and quick and I was out the door in a few hours with my new (used) car. They were willing to go the distance in making this sale, making me a very happy customer. The finance process was also smooth and fast. 5 stars overall.

Darcee P

Apr 2, 2016

I went in to buy a nice, reliable car and that is exactly what I left with! I spoke with Ed Connors the week before going to the dealership and we picked a day for me to come test drive a few cars. When I arrived I was immediately greeted outside, at the door and so on and so forth. Everyone was so friendly! When it came time to sit down with Ed he went through the inventory to search all the cars that fit the criteria for what I was looking for. He brought me out in the lot to take a look and to test drive the cars I picked out. Once I had made my decision he took the time to go through every little detail about the car and he talked me through the next steps in the process. The entire process, although long, was an amazing experience thanks to Ed! I will definitely recommend Imperial Cars to my friends and family and I'll be sure to send them straight to Ed since he did such a great job taking care of me!

Ted

Apr 1, 2016

I just purchased a New 2015 City Express Van on 3-25-2016. Brian Sceviour the Sales Representative who facilitated my purchase was Top Notch. He was willing to listen to my needs and made an excellent assessment of what vehicle would be right for me. William Granata the Business Manager made the entire transaction very simple. Imperial is a great Dealership , I have purchased Four cars there since 2007. Excellent Service !!

Stan M

Mar 28, 2016

The buying process was great. The salesman found the car I was looking for and we came to a quick deal. Once in the finance office is where the process started going down hill. I know my credit was iffy but definitely worthy of buying a car. Omar felt that is was a good opportunity to upswell me everything. Felt very pressured. He made it like he was doing a favor for me. That will be the main reason for not recommending friendsnor family there. Definitely left a bad taste. I've had the car a few weeks and it's been great.

John

Mar 25, 2016

I had recently purchased a new Honda in September of 2015, but I was looking for more. I wanted a pickup truck. I have several Chevy dealers closer to my home but instead chose to revisit Imperial. (I also visited a few years ago, but ended up purchasing my first Honda instead of a Chevy) While I didn't get a deal done the last go around I was impressed with the service I got at Imperial, so I chose to return. I asked to talk with Ed Connors because I had dealt with him my first go around at Imperial and I was impressed with his knowledge and overall personality. He made the car buying experience much easier, and much more comfortable. I told him what vehicle I was looking at and he pulled it up front within 10 minutes of me being at the dealership. I decided I wanted to go forward with this vehicle and filled out the necessary paper work. The wait to see the finance manager was a bit long, but if that's all there was to complain about then I take that as a good sign. In the end, I got into the truck of my dreams and drove off that night with a 2016 Silverado. I was most impressed with the staffs dedication to get me the right deal that I could afford. There was a little discussion about trade in value, but in the end I felt I had gotten exactly what my car was worth. The dealership closed at 6pm on that Saturday night, and the managers, Ed and the finance manager stayed til about 7:30 to get the deal done. I truly felt like they went the extra mile for me that night and that alone will ensure my loyalty to them the next time I am in the market for a new vehicle. I will certainly be back at Imperial for my next purchase. My advice to anyone heading to Imperial Chevrolet, ask for Ed. He will take care of you!

Mike P

Mar 23, 2016

I have been purchasing cars and trucks for the past 38 years and haven't found a more honest and trustworthy dealer than Imperial Chevrolet. The sales team doesn't pressure you to buy what they want to sell you, show you what you are interested in buying. They are very knowledgeable about the products they represent work with you on payment options. The service department handles your vehicle as if it was their own. If a repair is needed, they fix it right the first time at a fair price. Routine maintenance is preformed quickly and with a smile. Jess is my favorite! She always works around my schedule and get my vehicle serviced quickly. She is awesome! Most of the staff knows me by name now, so i feel very comfortable when visiting them. Over the years, I have brought many of my friends and family to Imperial to look at cars, and all of them are now Imperial customers.Mike

Kim Conley

Mar 22, 2016

"Excellent Experience" The entire process from pulling in the parking lot to driving my new car was a simply wonderful experience. Brian Rishe was a great Salesman and would recommend him to all my friends and family. Not pushy, very knowledgeable with a great sense of humor. He greeted me walked around and was not pushy or hovering around me. Omar was a pleasure to work with. Great sense of humor!

Steiner's

Mar 17, 2016

We bought a new car there this weekend. After making the deal they realized that the made a mistake in the discounts. Instead of pushing us for more money, they took care of the entire error. They also stayed open 2 hours after the dealership closed to make sure we were completely satisfied with the car and the price. I would recommend that anyone looking for a Chevy forget the rest of the dealers and go here 1st.

Michele

Mar 16, 2016

I had a great buying experience. Everyone was very friendly and helpful and there was no attempt to do the hard sell (which usually results in me not buying). Ed Connors was the sales person I worked with. He answered all my questions. Omar Ihjul was very helpful in stepping me through the finance process and options. Overall a very good experience at Imperial.

C. DiMec

Mar 14, 2016

I purchased a car here a little over a week ago. My entire experience was fantastic. My salesman was Ahmed, he was very professional and he helped me get into my dream car at a price that I can afford. I was not pushed into anything and was treated very well here. I would absolutely recommend Imperial to friends and family. Thank you so much Ahmed!

Don

Mar 13, 2016

My wife and I purchased a Jeep Cherokee today from Imperial and had a great car buying experience. We worked (for several hours) with our salesperson, Shawn Goulet, to find the right car. Shawn was very personable, honest, patient, and knowledgeable about the model we were looking to buy. His willingness to gather information, answer our many questions and ultimate patience to allow us to make an informed car buying decision certainly led to our purchase, as well as leaving the dealership with a smile. Shawn was excellent. We also encountered the General Manager Mike in the lot as we were trying to make a decision. He stopped, offered friendly advice, and went on his way. Again, no pressure tactics or other nonsense. Finally, the Business Manager William Granata was very friendly, helpful and moved quickly through the buying process. We would certainly return for our next purchase. Thank you Imperial.

E.J. and Kathy

Mar 13, 2016

We had a great experience in buying our Chevy equinox everyone was very friendly and knowledgeable. when we picked the car up the employee Patrick sat with us in the car and went over every question we had even helped us in setting it up the way we wanted it. Thank you so much for your service.

Jason Caliri

Mar 9, 2016

I cannot say enough good things about imperial Chevy!! My salesman Mo Alomar was so nice and professional. I would recommend him to anybody I know. The Manager at this dealership was also phenomenal. Bruce D' Ambra you do an unbelievable job helping people get the car they need. Both of you guys went out of your way to get me the suv my family needed and I can't thank you enough!!

Jay Deiana

Mar 8, 2016

Mike Mcdonald and Ahmad Al-Jallad did a great job helping me get the car I was looking for. Friendly and Efficient. Great experience at Imperial Chevrolet.

Bkinhart

Mar 7, 2016

Called on a Tuesday to get my car looked at and Jessica was able to get it right in! I dropped my car off Tuesday night and it was ready by 2:00 on Wednesday! Everyone at Imperial is courteous and informative every time I have been there!

PMP16

Mar 1, 2016

When I showed up at the dealership, I didn't know what to expect. But after spending time with Patrick, Bruce and Ahmed, I must say it was MUCH easier then I expected! I didn't feel pressured at all, and they helped me pick out my new Silverado lease for a great payment. I had never even considered a lease. Amazing experience! Want a deal? Go to Imperial!

melissa84

Mar 1, 2016

This was my second time purchasing a brand new vehicle at Imperial. I walked in taking my 2015 Chevy spark for an oil change and had some questions about possibly trading it in for a bigger car. Never did I think not only once, but now twice they've put me in a brand new car. This time 2016 Chevy Sonic LS. I've been to many dealerships over the years and never have I had such great experience BOTH times! Bruce and Scott went above and beyond for me. I can't say enough about them or their dealership! I will always recommend Imperial Chevrolet,Bruce and Scott as 100% satisfaction! Thank you for all your time and help.

Garrett

Feb 29, 2016

This is the 2nd car that I have bought from Imperial, from my sales person Kevin to the business manager Omar, my experience couldn't have been better. They worked to get me the best deal possible and the best financing so that I could drive my new Camaro off the lot the same day. I would definitely recommend this dealership to my friends and family. A+ experience all around

LG676756

Feb 29, 2016

SAVE YOUR SELF SOME TIME AND ENERGY.... GO SEE KYLE IVES AT IMPERIAL CHEVY IN MENDON MA. WAS LOOKING FOR A CAR FOR MY DAUGHTER. HE WAS VERY POLITE NEVER PUSHY VERY INFORMATIVE THE BUYING PROCESS WAS SEAMLESS. I FELT WE GOT A GOOD DEAL AND LEFT THAT DAY WITH MY DAUGHTERS NEW CAR. THANK YOU KYLE AND THE ENTIRE IMPERIAL TEAM WELL DONE!!!

Mark

Feb 29, 2016

It was a friendly, easy, stress free, truck buying experience. Patrick Wallace was great and help me through the process. I bought a quality pre-owned Silverado that I am very happy with.

David D.

Feb 29, 2016

I have had to privilege to work with both Sean and Jessica and wanted to say how professional and knowledgeable they both are. I have been dealing with Imperial for over a year now and the service has always been top notch. Gained my business and my next vehicle.

stacie

Feb 28, 2016

Michael MacDonald at Imperial Chevrolet was extremely helpful in getting us at the price point we needed, even got us a couple extras on our lease of a 2016 silverado, thank you for assistance

Jon Hunt

Feb 27, 2016

Great buying experience here...they put the best possible deal in front of me so there were no sales gimmicks or insulting offers to deal with. As long as you are a realistic buyer who knows both the value of your trade in and what you are purchasing, you'll see that and appreciate their technique. Salesman Chris Mac was very helpful and knowledgable. Finance manager Omar was also very friendly as well. 100% recommend this dealership, their operation in Mendon is impressive and again, none of the prototypical "car salesman" you fear dealing with.

S Power

Feb 26, 2016

I just purchased a used Malibu from Imperial Chevrolet and my experience exceeded expectations. Before visiting Imperial, I had visited two other dealerships and the difference was amazing. Ron Lavigne helped me find the car I was looking for and was very honest and informative throughout the whole process. He made the process easy and wasn't trying to force me into making a decision, which hadn't been the case at other dealers. I was able to settle on a vehicle I wanted and Ron worked with the sales manager to come to a fair price we both agreed on. Ahmad in the finance department walked me step by step through the process of finalizing financing on my purchase and was able to answer all of my concerns. I would highly recommend Imperial Chevrolet and will certainly be back for future vehicles.

Taila-jade Whitford

Feb 24, 2016

This was my first time purchasing a car and Ed Connors was my sales guy! He was amazing! Helped me through everything, and made sure I knew I was making the right decision. I love my beautiful car, and even sent my grandmother in to buy a new truck! I will be back in the future!

Jacob StAmant

Feb 23, 2016

This was my second time buying a new car from Imperial. They have a great selection of cars to choose from. Mo Alomar was my sales person and i couldn't of asked for a better person to deal with. He sat with me and took the time to go over all my financing options and which one he thought was best for me. He never once pressured me and at times would even walk away and give me time to discuss my options with my parents. The night I picked up my new car he even stayed with me long after the dealership was closed to show me every feature of my car. Mo even provided me with his personal cell phone number and told me never to hesitate to call him with any problem that I may have. If you are looking for a new car Mo is definitely your go to guy. I just can't even say enough about what a great guy he is.

davelec

Feb 22, 2016

bought my new 2016 chevy cruze at imperial chevrolet. had a great experience. my salesman ed connors was excellent. no pressure what so ever, and had excellent knowledge of my car. very friendly and answered any questions i had. the finance manager omar ihjul was also a pleasure to deal with, very friendly and explained everything in great detail. i will definetely do all my car buying at imperial!!

Jim and Emily

Feb 22, 2016

Imperial made my car buying experience smooth and stress free!

Jen and Kevin A.

Feb 21, 2016

Our family has purchased many vehicles from Imperial in Mendon. When it was time to purchase another one, we knew exactly where to go. Our salesperson, Scott Bregnard Jr, was very professional and familiar with the product. He was able to put us in the vehicle, not just that we needed, but also what we wanted. The financial business manager, Ahmad Al-Jallad, was just as helpful and professional. They managed to take what is generally a very stressful situation and make it a little easier. We will definitely continue to visit as well as recommend this dealership to others.

tony12

Feb 16, 2016

Large inventory of vehicles to chose from. My experience here with Scott ended very well. During my purchase of my truck Scott was incredibly informative and simply there to guide me and answere any questions I had during the buying process. There was never any pressure or "pushy" feeling during the whole sale. Overall, I'm very happy with the experience I had here.

Veronica

Feb 15, 2016

I just bought my first car this past weekend. Scott and Omar were an amazing team and kept us upbeat and laughing through what is normally a super stressful process. I got everything I wanted without once ever feeling taken advantage of or made to purchase something I didn't want or need. My mother is up for a new car soon and we will absolutely be returning and requesting these two for service again!

Mike R

Feb 11, 2016

Not everybody knows everything there is about financing your vehicle but, Ahmad Al-Jallad does. He can explain it to you so you understand. He is so knowledgeable about all there is to do with financing he makes it so you walk away with such a good feeling about your purchase. He is a good man and I want to thank him very much for all he did for me.

Natasha

Feb 8, 2016

I originally came here to go to Miss Mendon Diner. I ended up looking at the ads they have at the tables and seen a car I was interested in. I went over and Brian helped me right away. He went and found the car quickly. Let me and my family test drive it. Made sure we were taken care of while waiting for the loan officer. He was great. The loan officer Ahmad was also great. He quickly found me an awesome loan, with my not too good credit. He was very personable, which me being in customer service appreciated. I will definitely recommend everyone who is looking for a good car and good service to come here!

Lefty Guns

Feb 5, 2016

You will be at the service department alot!!! with all the recalls, and techs can't do simple things right the first time so you will you will be back , and your new vehicle will be damaged,your door will get banged into something, your lugnuts will be nailed on n ruined cause they will be on n off your car more times in 3000 miles then if you had it a lifetime, and nothing they put on the car will line up or match its just carelessness n watch your paper work both in sales and in the service department for errors. So after your hectic sale in finance you will deal with more rigamarow over in service . I wont be buying a new camaro or bringing my vehicle in anymore which is too bad I liked bruce ..and the dealership itself is nice ,too bad there s too many that don't know what customer service really is ..you will be bringing in your Chevy for wobbles, shakes, n vibrations seems to be a problem with GM cars across the board.

Tony - Hudson

Jan 31, 2016

Narrowed my search to three truck/suv dealers. Anthony Turano put in a lot of time and effort , in locating what I wanted. He was absolutely "the best".Imperial Chevrolet offered the best deal by far. Plus the trade allowance was quite fair. Anthony even spent time with my wife and I , and explained at the vehicle features and how to use them. Put us at ease, as we are somewhat "electronically challenged". Imperial has sold me my last three suv's. Couldn't be happier. And the staff, were all very friendly , courteous, and polite. I even had a good experience with Omar Ihjul ( finance manager), who turned out to be quite knowledgeable with the Chevrolet line. Overall, I would absolutely recommend Imperial Chevrolet, for your next new car. Tony - Hudson, MA

Tiffany P

Jan 29, 2016

Last Saturday we went to Imperial Chevrolet hoping to trade our car for a newer used one that we had seen on their website. We went in with fingers crossed thinking it was a long shot that we'd get a decent trade offer and financing. Ed Connors was our sales person. He was very professional, knowledgeble, efficient and personable. He listened to our needs and limitations and suggested many options that might work for our situation. Ed was able to give us a more than fair offer for our trade and get us into the used car we were hoping to buy. He even made it possible for us to pick up our car a day sooner than we thought. Ed not only met our car buying needs, he exceeded our expectations.We also would not have our new vehicle if it weren't for Ahmad Al-Jallad. He is the business manager who, through his incredible expertise, worked out financing for us that we thought wasn't possible.Overall, our experience with Imperial Chevrolet was exceptional and I would advise anyone looking to purchase a new or used car to go there. This is the third vehicle that we've bought from them and each experience has been great!

Family of 6

Jan 28, 2016

Last Saturday we went to Imperial Chevrolet hoping to trade our car for a newer used one that we had seen on their website. We went in with fingers crossed thinking it was a long shot that we'd get a decent trade offer and financing. Ed Connors was our sales person. He was very professional, knowledgeble, efficient and personable. He listened to our needs and limitations and suggested many options that might work for our situation. Ed was able to give us a more than fair offer for our trade and get us into the used car we were hoping to buy. He even made it possible for us to pick up our car a day sooner than we thought. Ed not only met our car buying needs, he exceeded our expectations.We also would not have our new vehicle if it weren't for Ahmad Al-Jallad. He is the business manager who, through his incredible expertise, worked out financing for us that we thought wasn't possible.Overall, our experience with Imperial Chevrolet was exceptional and I would advise anyone looking to purchase a new or used car to go there. This is the third vehicle that we've bought from them and each experience has been great!

George L.

Jan 27, 2016

I walked onto the lot looking for a used SUV with a third row of seats. Chris McIntyre greeted me and was very helpful. He found a few different cars to compare. I decided to test drive a 2014 Buick Enclave. Chris offered me a great deal on the Enclave and a very fair offer on my trade in. Throughout the process I never felt pressured. Chris, Bruce and Ahmed treated me like a valued customer. My wife and I drove the car home a few hours later. I highly recommend talking to Chris McIntyre at Imperial Chevrolet

Pkp823

Jan 25, 2016

Scott is a first-rate salesman; he met every one of my requirements to purchase the vehicle. Car-buying is arguably the second-most stressful purchase of your career, and I'm glad I had that experience with Scott and his team at Imperial Chevrolet!Scott knew the car - I had been studying the impala for a year, and he still let me in on a few additional features. He also pointed out some of the features I'll have to be cautious of, such as 20" wheels in New England! So he offered me the solution: He recommended I shop around for 18" wheels and tires, told me the ballpark for the cost, and even showed me the picture of his impala with them on!After all the excitement of running through what I was buying, Scott introduced me to Ahmad, to work through financing. My experience with Ahmad was also first-rate. He was respective of my privacy, yet, very candid about the process of financing.In short, I felt in control, comfortable, and respected...because of this, I would recommend the team at Imperial Chevrolet to anyone.Thanks, again, guys!

Carol long time Chevy fan.

Jan 21, 2016

I was very comfortable through the whole sale procedure. I was treated as a longtime and valued customer. Both the salesman and the finance person were very thorough .

CleytinhoFusion

Jan 19, 2016

I've bought a Ford Fusion 2015 about 2 months ago from this dealership and I had a great experience with it! Aline Almeida was the one who I dealt with and she was awesome!! She helped me find the perfect car that I was looking for, and I couldn't be much happier about it!! I'm so thankful to Aline for been so professional and making me happy with the deal! I would recommend this dealership to anyone who wants to make a great deal!!!

Hope Erlandson

Jan 16, 2016

I wanted a fairly new car, but was skeptical of any car dealership. Imperial Chevrolet put my fears to rest. What a great team-Brian Sceviour, Ahmad Al-Jallad and Bruce D'Ambra were fantastic at making my first new car purchase a success. I got the Chevrolet sonic I wanted and I haven't stopped smiling. I have already recommended Imperial Chevrolet to several people and will continue to do so. They wanted to sell a car and I wanted to buy one. These three great guys help me make that happen. I will be returning in the future to just this dealership. I found them to be well versed, knowledgeable and fun.

Michelle V

Jan 16, 2016

I bought a used 2014 Chevy Impala from Kyle I, with the help of Bruce D, Tim D and Omar in finance. This is my 3rd car bought from them and they always know how to help me find exactly what I want. Kyle was very patient and helpful with me to find the car I really wanted. I'm picky about my cars and I must've sat in at least 20 cars and he wasn't pushy or tried to get me into a car I didn't absolutely love. After I found this car, Bruce and Tim were great with the financial portion. They got me exactly what I wanted financially and made sure I was happy before going into the finance office with Omar. In the finance office, Omar made all the boring paperwork part of buying a car pretty fun. He was very easy going and joked around to make it a very relaxed environment. Overall, this was by far the best experience at a car dealership. As always, I will never stop going to Imperial!

GrammyHope2Orange

Jan 16, 2016

I wanted a fairly new car, but was skeptical of any car dealership. Imperial Chevrolet put my fears to rest. What a great team-Brian Sceviour, Ahmad Al-Jallad and Bruce D'Ambra were fantastic at makingmy first new car purchase a success. I got the Chevrolet sonic I wanted and I haven't stopped smiling. I have already recommended Imperial Chevrolet to several people and will continue to do so. They wanted to sell a car and I wanted to buy one. These three great guys help me make that happen. I will be returning in the future to just this dealership. I found them to be well versed, knowledgeable and fun.

Mariah Brunelle

Jan 15, 2016

One of the biggest mistakes I have ever made was buying a 2012 Ford Focus and I'll tell you why. 1. It is not a car that I found to be appealing visually 2. I did not like what my payments were going to be and 3. it ended up being the biggest headache for the past 3.5 years. I was out with some friends from work one night when i met Scott and we hit it off right away. I'm not an easy sell when it comes to friendships or even just spending time with people in general but he won me over and here's why; he is a down to earth, no xxxxxxxx, helpful guy. That night we got on the topic of cars and I was complaining about my car essentially sharing my headache with him... now that I think about it that wasn't very nice to do to him on his day off. He was all about it came in my car we went for a ride to his in the parking lot and he said don't worry about it you can come in and see my service department and we'll do everything we can to take care of you. Long story short just a few days later I was over at Imperial Chevrolet with my ford we went out with a technician and then decided to take a look at some cars since I was already there anyways. The first car I looked at was a used 2015 Chevy Cruze LTZ black with black/brown two tone leather interior; the thing had all of the bells and whistles but I told myself there was no way I could afford that as I was going to be upside down from my ford as it is. So we looked around at a few other cars and Scott told me we could go take the car I fell in love with out for a test drive if I wanted. Well after that I didn't want to leave the dealership without that car. I went into the finance office with the glass half empty for sure... well Ahmad had my back that's for sure. Just when I doubted these two they showed me that they would take care of it! Well guess what I left that night with the car that I belonged in :) I am so unbelievably happy with not only my experience but also my vehicle! Feels good to be driving in something that I'm not embarrassed of and most of all something that is safe and reliable. Oh and of course Tom Sollicito thanks for the gift card to the diner and being there every step of the way between both Ahmad and Scott. I appreciate everything all of you did for

John Donaruma

Jan 9, 2016

My second vehicle I purchased. Mike is sales, Ahmad in finance, and sales manager Bruce, did a great job in making me feel like a valued customer. I would have no reservations and referring someone to this dealership.....in the little Town of Mendon..

Magsma

Jan 9, 2016

Well what can I say I am one HAPPY HAPPY customer. From the moment I walked in the door I knew this dealership was different. Your staff was friendly and welcoming. DJ and Mo went above and beyond to explain and show me my options with this big purchase! Both DJ and Mo knew how to work within my budget and found the best options for me. Omar made the financing of the vehicle a smooth and non anxious experience. Brian R took the time to set up my Phone and Onstar and explain in a way that you could easily use it when you left the dealership. I would highly recommend any family or friends to experience the same.....

Patricia

Jan 8, 2016

I bought a new car from Brian S. and Omar and loved my experience

katemclean

Jan 7, 2016

My Fiance and I set out on are journey to buy a new car. We had tried a few other places with no luck, before heading over to imperial. Are salesman Mike McDonald was awesome. He helped us find the perfect car for us that was in our price range. He was very helpful and knowledgeable. The whole experience at imperial was great! We were even given a gift card to eat at the diner while they did paper work. I highly recommend them if you are in the market for a new car. Honest good people that work there!

anthony joseph

Dec 29, 2015

just at imperial chevrolet today to buy a 2016 silverado from patrick wallace with the help of finance manager ahmad al-jallad and both sales managers they were all very helpful answered all my questions and made the entire experience an enjoyable one i would recommend imperial chevrolet to anyone

JR

Dec 29, 2015

Excellent responsiveness, support and professionalism from sales consultant, Rodney. Thanks for all your help.

sirloin

Dec 29, 2015

My first time dealing with Imperial Chevrolet, and my salesman John Earl. Unintimidating is my first thought. John made me feel comfortable without the usual pressure you normally experience. The whole process was very simple and easy. The vehicle I purchased was immaculate! 2 yrs old, but was pristine! They go above and beyond to satisfy the customer! Enormous amount of inventory too!!!

Ed and Angela

Dec 28, 2015

We had a tremendous experience at Imperial when my wife and I purchased a 2016 Chevrolet Traverse in December of 2015. Our salesman Ron Lavigne, the sales manager Bruce D'Ambra, and the business manager Ahmad Al-Jallad all worked together to give us the best buying experience I have ever had. Having purchased five previous new vehicles of various makes I can easily say this was the best. There was never any pressure to settle or buy something we did not want. All members of the team collaborated to make the process as easy as possible. I highly recommend the Imperial shopping experience. Well done!

Kristen Ko

Dec 28, 2015

Chris Mac is a nice guy and was super helpful in the buying process. Ahmad in finance was even nicer. The process was fairly short and once we made our decision on the car Chris made moves quickly. I would recommend this dealership to anyone.

car review

Dec 27, 2015

I told John my price range and he had vehicles ready to be test driven the next day. I bought my 1st new vehicle there

CW

Dec 24, 2015

I want to thank Scott Bregnard for the experience of purchasing our new Chevy Trax. We found ourselves in a sudden need of a new vehicle just before Christmas and ventured onto the Imperial lot. We hadn't narrowed down a make or model of interest, so we really wanted to spend some time walking through the great variety of vehicles that Imperial has to offer before fully engaging with a sales person. My father had recently purchased a vehicle at Imperial, so we decided to see what was on site. Scott approached us politely and professionally introduced himself as we expressed our purpose for the visit. He was very helpful in a way that wasn't pushy and invasive as some other dealerships can be. He pointed us in the direction of some vehicles of interest and allowed us to browse. From the many vehicles I've purchased, my experiences have always come with a sense that the sales person just wanted to hurry me into the table and pull down the commission. I didn't have that feeling with Scott. He was a great resource of knowledge on the vehicles on the lot, and he was very clear that he wanted us to have something that was perfect for us. It felt more of a win win situation, and we were extremely satisfied. We didn't just "test drive" the vehicle, but we were able to experience the vehicle and all of its features on the road. Scott walked us through every option and spoke with such knowledge that you'd think he was part of the initial design/engineering team for the vehicle. In the office, he was hospitable. He offered up beverages, food and anything else that might make our visit more comfortable such as the lounge area or adjacent diner. When the purchase was finalized, he introduced me to the service area, and showed me exactly where to come for future oil changes, rotations, etc. It was a rainy night, so out of courtesy, he had the vehicle was pulled into one of the service bays. He sat in the car with me to help set up the On Star system, and even showed a great deal of respect by leaving the vehicle for a moment without any prompt to give me privacy when the On Star rep asked to set up personal passwords for me. I couldn't be any happier with our purchase! It was a smooth and flawless transition from my old vehicle to the new one. I will certainly recommend Scott and the Imperial Team to my friends and family. Thank you!

Dave R

Dec 22, 2015

Great experience and fun,fun,fun. Used car but prepped like new under Nyne's care. Very pleased. Best ever! Great place to find a car.

Dan M

Dec 18, 2015

After visiting several local dealers .A friend who had recently purchased a new truck there recommended that I try Imperial,Am I glad I did After meeting with Kyle Ives I told him about the car I was interested in he gladly provided all the information I needed,with his help and that of Omer from Finance every thing went extremely smooth,I couldn't believe how easy they both made it,Everyone one I encounted at the dealership was extremely friendly from Kyle and Omer to the sales manager to the guys who prepped the car for me .Would definitely recommend Imperial to anyone car shopping!!!Thanks again Kyle, Omer and the entire staff

Steve Foster

Dec 18, 2015

My sales rep Aline Almeida was great! She took the time to get me into the right car at the right price. And the business manager Ahmad Al-Jallad was like a friend to my wife and I and got us the best deal with the bank and saved us a lot of money. Its my second car from Imperial and I will be back, Stephen Foster

SteveC

Dec 17, 2015

I went into see Ed Connors thinking about getting a lease to lower my monthly payment. I was shocked to find out that Imperial could get me into a brand new City Express van! I got more money for my trade than I expected and walked out paying $60 less a month!!! Omar in the Business Office did a fantastic job getting me a low interest rate! The sales manager Bruce was so nice and easy going. I have purchased a lot of vehicles in my lifetime, and this was by far the best experience I have ever had! Keep up the good work guys! And again A big thank you to Ed Connors.

Camaro_2LT_RS

Dec 14, 2015

- Trustworthy: Full transparency - Great Sales Reps and Business Managers: Ask for Scott Bregnard Jr - top-notch, very knowledgeable - Quality Dealership: Clean, engaging sales floor - Awesome Cars: I got an used 2014 Camaro 2LT RS, low mileage, mint condition, great price

JACK.LT

Dec 14, 2015

ONE NAME TO REMEMBER...KYLE IVES!! WAS LOOKING TO BUY A NEW CAR DID NOT KNOW WHAT I WANTED KYLE IVES WELCOMED ME TO THE DEALERSHIP WHEN I ARRIVED SAT DOWN WITH ME AFTER HE LISTENED TO ME AS FAR AS BUDGET AND "MUST HAVES" .. HE FOUND ME THE PERFECT CAR ON THE FIRST SHOT!... LAID BACK APPROACH..HAD ME IN MY NEW MALIBU DRIVING 3 HOURS LATER! COULD NOT BE HAPPIER! GO TO IMPERIAL FOLKS ASK FOR KYLE NO REGRETS!!!

Chevy Girl

Dec 12, 2015

I had been thinking about buying a new Impala for quite awhile but dreaded the thought of having to go through the painful process based on past experiences. I didn't want to go back to the previous Chevy dealer so decided to go to Imperial Chevrolet and I'm glad I did. When first approached I told the gentlemen what I was looking for and he said, I'll get Scott Bregnard the Impala is his field of expertise. After meeting Scott and explaining what I wanted he went out of his way to find the car as he didn't have one at the dealership. Scott was friendly and considerate but most of all he listened to my needs which made the entire experience a pleasure. So when I'm ready to buy a new car again all I have to do is drive to Imperial Chevrolet and talk with Scott and I know I'll be treated fairly, respectfully and I'll drive away with a smile on my face and a pleasant experience to remember.

RR

Dec 9, 2015

This was a very important purchase, I finally bought my dream car and Michael MacDonald was my salesman who made the experience perfect. He was able to answer all of my questions and made me feel comfortable making the purchase. He is a valuable asset to the dealership. He then handed me off to Ahmad Al-Jallad, the business manager, to complete the paperwork. Ahmad explained everything in great detail, multiple times (thanks Ahmad), and took care of all my concerns. Bruce was also fantastic and very friendly. Thank you guys!!

Clebao

Dec 8, 2015

Comprei um Chevy cruze a dois meses atras. Fiquei complemente satisfeito com todo o processo deste o atendemento a entrega do carro. Excelente trabalho. Vou recomendar as meus amigos.

J&P Delaroca

Dec 5, 2015

After visiting other dealerships and leaving disappointed at best, my husband and I decided to try one more place and went to Imperial Chevrolet. Our salesman, John Earl, was knowledgeable, friendly, and never pushy. He guided us through the whole car buying process with ease and we are now the new owners of a 2015 Chevy Cruze! I would highly recommend Imperial Chevrolet to anyone looking for a car, and while you are there, ask for John Earl!

carguy

Dec 1, 2015

Scott Bregnard was great to deal with and would recommend him and Imperial to anyone looking for great service. The truck was exactly what I was looking.

carguy

Dec 1, 2015

Scott Bregnard was great to deal with and would recommend him and Imperial to anyone looking for great service. The truck was exactly what I was looking.

Loving my new ride!

Nov 30, 2015

As you know car shopping can be a pretty stressful process. I was recommended to Imperial, well specifically Mike MacDonald at Imperial, from a friend when they found out I was in the market for a new vehicle. Let me tell you first of all if you've never been to Imperial you are MISSING OUT....what a remarkable state of the art top notch facility - they even have a Diner conveniently next door! Secondarily Mike MacDonald is by far the best car professional I've ever worked with and this is my 5th car purchase. He carefully listened to my requirements and needs and did everything he could to make sure I understood all my options within my price range that I could afford. He was with me every step of the process, is genuine and honestly I felt like I was buying a car from a friend. Thanks Mike!

Sofia

Nov 27, 2015

Rodney was an excellent sales person. He showed us 2 quality cars and gave us a fair price. The whole process was quick and easy. I would definitely come back again. Remember to ask for Rodney!

Suzeq & Dugdans

Nov 19, 2015

The little town of Mendon!! Imperial is hands down the best car dealership around! The inventory is amazing and if by chance you can't find it there, they will find it for you! The showrooms are beautiful and very inviting. Buying a new or used vehicle can be a grueling adventure but, the staff at Imperial make it a great experience!! The Imperial team is very attentive and knowledgeable and always willing to help!! John Earl was our salesman and he is the best!!

crewcab

Nov 16, 2015

An buying experience like no other!! Had been shopping for a new Truck for some time, visited few dealerships and was totally turned off by the high pressure posture in many dealerships. Until I went to Imperial in Mendon Ma. and met Kyle Ives this guy was laid back knowledgeable and took the time to listen to my needs in a new truck. The buying process was easy and straightforward and never felt pressured in the least... save yourself a lot of time and Frustration go to Imperial first Ask for Kyle Ives, you will not regret it!!

John & Joyce Lynch

Nov 15, 2015

My wife and i recently went to Imperial Chevrolet looking for a new car. Chevrolet Sales and Leasing Consultant Patrick D. Wallace was excellent as well as Chevrolet Business Manager Ahmad Al-Jallad they both went above and beyond their duties to make sure we received the best deal we could get, as well as the car I could afford and felt comfortable driving. We definitely recommend going and seeing Patrick Wallace and Ahmad Al-Jallad. We will definitely be going back in the future, they both take very good care of their customers and their customer needs. Thank you, John & Joyce Lynch

Missyam3

Nov 14, 2015

I went to Imperial Cars to purchase a used car. The salesman, Mo, was very patient and understanding of my needs. He brought us around to look at a lot of cars. He was constantly asking questions to narrow down to what exactly I needed. He came up with a great car in my price range. Mo explained everything to me during each step of the process and made sure I was comfortable moving ahead with the purchase. I would definitely do business with them again in the future and send my friends and family to Imperial Cars for their nest purchase.

jackg

Nov 13, 2015

from the time we entered the dealership our salesperson,Brian Sceviour,made sure that any of our questions were answered correctly and timely.He showed us different models and new his business,a pro.Purchased a Equinox and everything went smoothly.

Alyssa Altrui

Nov 10, 2015

Having to purchase a new car after owning one for 11 years was a daunting task, especially as I had not planned on getting a new car anytime soon! However, the folks that assisted me during the process of locating a car that met my financial needs as well as throughout the purchasing process, were all amazing! I first spoke with Sara Burns (Internet Manager) who walked me through some of the 2015 Sparks being advertised. When it was determined that I did not qualify for the rebates on those models, she suggested a 2014 Spark and encouraged me to make an offer to the dealership. Within an hour, Sara had gotten back in touch with a great offer on the vehicle. She suggested coming in to speak with the purchasing team. Upon my arrival to the dealership, I was impressed with the appearance of the interior and the comfortable atmosphere. I did not feel overwhelmed by the sales personnel...No one swarmed you as you entered the building. I was encouraged to take the vehicle that I was looking at by Ron Lavigne (who was training under Ed Connors). Both men were very pleasant to work with. After Ron and I returned from the test drive, Ed assisted me in putting together the necessary information to meet with the business manager. I then met with Ahmad Al-Jallad to work out the details of my loan. Ahmad was able to work with my credit score and financial limitations as a single parent to obtain a loan that worked with my budget. He was very pleasant to speak with and was able to walk me through the various types of insurance that could be added to the purchase of the car. This experience was better than I anticipated and I would definitely recommend the dealership to others.

JL in Franklin

Nov 10, 2015

Best car shopping experience I've ever had. I met my salesman Brian who spent two days helping me find the right truck. That ended up being the easy part. Not having the best credit I knew the hard part was coming. Brian introduced me to Ahmed, the financial manager. After looking at my credit Ahmed said to get comfortable, it was going to be a long surgery. After 3 hours Ahmed, along with Sales managers Tim & Bruce, got me the financing I needed to purchase the truck. The dealer and these gentlemen have earned my and my families business

HAPPY EQUINOX OWNER

Nov 9, 2015

From the second my wife and I walked into the dealership we were impressed with the cleanliness and the selection of vehicles. We were greeted by our salesman and he found us the car we waned to test drive. We knew exactly what kind of car were looking for so once we found it and drove it we knew we wanted it. The business manager, Ahmad was one of the NICEST guys I have ever met! He was very easy to talk to and work with and was able to us get the absolute lowest interest rate for our car. This was a stress free experience and I would recommend Imperial in Mendon, MA to anyone. PS: The free popcorn & cookies were pretty good too!!

MikeO'

Nov 9, 2015

We had been looking for a Chevy Silverado for months now, and on a whim decided to go back to Imperial for another look. As it turns out they had gotten new inventory and we walked out of there completely satisfied with our purchase. Our salesman Ed Connors was probably the best salesman that we have ever had to deal with, he was a straight shooter. He was willing to work with us in every way. We recommend this dealership for we will always check back here first before ever buying a vehicle else where.

Mandalee

Nov 8, 2015

I bought multiple cars from this dealership simply because it was convenient and close to home. Each time I felt like I got screwed in many ways. These people only care about the bottom line and not at all about the customer. I finally smartened up and went elsewhere.

Dwalker

Nov 5, 2015

This was the best car buying experience my husband and I have ever had. Our salesperson Rodney was very helpful, kind, courteous and fair. We never felt like we were being taken to the bank with this dealership. The sales manager and finance managers were equally as nice and professional. I would definitely recommend people to Imperial Chevrolet. Great experience!!

First-time lessee

Nov 5, 2015

With less than stellar credit, the sales employees at Imperial Chevrolet went above and beyond to get me approved for a lease. They were great about recommending certain vehicles for my lifestyle and other circumstances that would best suit my budget, as well as advising leasing over buying--clearly explaining that it will free me of negative equity in the future--but they were never pushy!

Debbie1978

Nov 2, 2015

this is the 6th car we've purchased from Imperial and, as usual, it was an easy and non- stressful experience. Our salesman didn't try to confuse us with a lot of numbers - just very straight forward pricing. The manager was willing to negotiate without a lot of wasted time. All in all, we were treated like valued customers and that means a lot.

charleusa

Oct 29, 2015

i could not bie more satisfied and happy with them,i had great experience with Aline she is a wonderful person to dill with,i was looking for a dodge durango,i couldn't find it,the way i want. them she did take,my name n phone # so she can call me, one week later she call me with a good news,she had the car for me .them i whent over there ,n i got the cars .thank you Aline almeida she is great

mklady

Oct 29, 2015

This dealership offers a great selection of vehicles from which to choose from. The salespeople and managers are a delight to work with. In particular, Aline Almeida, takes the time to fully understand what you are looking for in a vehicle. I feel she goes above and beyond any other sales rep I ever dealt with at any other dealership. There is no doubt Imperial Chevrolet will be the only dealership I will ever buy from again. My whole experience was enjoyable and I never felt pressured to make a purchase unless I was completely satisfied. In fact, after only two months of making my own purchase, my husband and I returned to Imperial and purchased a new vehicle for him.

Donna127

Oct 28, 2015

we were looking for a 2016 Chevy traverse. And as soon as one came in Scott called us. He knew what we wanted and took care of us right away. I would definitely recommend Scott to my friends and family.

Trax8929

Oct 27, 2015

I bought my first new car at Imperial and had a great experience. The staff was friendly and accommodating (especially my salesman, Willie). I would recommend Imperial to anyone looking to buy!

Woody

Oct 22, 2015

I was out shopping one day for a new pickup. Happen to stop by Imperial Chevrolet. While looking at the new 1500 Chevy Silverado pickups I met John. He was very polite and pleasant. He filled me in on all the features that the truck had to offer. He made me feel very at ease with the whole buying experience. In fact everyone I met was great. Well I left that day with a 2015 Chevrolet Silverado pickup. If your lookin to buy a new or used car or truck stop by Imperial Chevrolet and make sure to see John Earl.

Chevyguy

Oct 20, 2015

These guys manges to lose a five figure check and would t provide a satisfactory answer as to how. Bruce basically accused me of lying about giving them the check..up in my face. Do yourself a favor, go somewhere else these guys are nice on the outside but as slimy as the day is long behind the scenes.

Vanquished

Oct 5, 2015

I had a lengthy email chain with an online sales associate with Imperial and the deal was a certain thing. When I got in to the dealer I was told that that was not the deal. Kind of a wasted trip for me in the middle of the week, Imperial cars is not the easiest place to get to from the metro Boston area...Would have liked to have purchased the car I was looking at but the numbers didn't work at what the deal was when I got to the dealer. Would still do business with in the future for the right deal but this experience left a bad taste in my mouth.

Phil T

Oct 1, 2015

We just purchased a 2015 Camaro from Chris McIntyre at Imperial Chevrolet and I wanted to just write a quick endorsement for him because he really is one of the MOST EXCEPTIONAL SALESMAN that I have dealt ever dealt with. If you are in the market for one of the lines that they carry, you should ask for him and I will tell you the kind of a salesman he is: We live in Connecticut and drove and hour and a half because Imperial had a deal that was about $2,000 better than any of the dealers in CT. We had all of the negations worked out and the dealer had gone to the Connecticut DMV to register the car so we could pick it up that evening. Because of some errant paperwork at the DMV they couldn't register the vehicle, so by the time the next morning we got it straightened out with DMV, all of the runners had already gone to the DMV that day. The next day was Saturday and that was not an option since dealers can't register vehicles at the DMV on Saturdays. So we would have to wait all the way until Wed, which was the next day the office was open, to get the vehicle which would have really sucked. 5 extra days to get our new car because of a DMV mistake! So this is where Chris really did something that almost no salesman would do. He said that he would get the paperwork and drive 45 minutes to meet us on Saturday morning so that I could register the vehicle. He then stayed almost an hour in line with us to be sure everything went through OK. He then drove me back to the dealership (saving my father a 45 minute drive up and 45 minute back) so that I could drive the vehicle home. So he took a snafu on our end with DMV that created a bad situation (and looked like it would it would delay our getting the vehicle for 5 days) and by going above and beyond for his customer, he salvaged that situation and was a hero in our eyes! THAT IS THE KIND OF SALESMAN YOU WANT TO BUY FROM!!! Chris McIntyre.

CL

Sep 30, 2015

This is the second vehicle I purchased from Imperial and the service and inventory is great. The salesman (Willie) that helped me was very knowledgeable, helpful and found me the best deal for what I wanted to spend monthly. I look forward to future deals with this company. Great place to buy or lease!

Luis A Mata

Sep 17, 2015

I was looking for my first Vehicle; I visited multiple dealers and received multiple quotes, however, in order to receive extra discounts most of the dealers told me to do extra things like opening an account in Credit Union or being a member of specific companies. The first person that I meet at Imperial Chevrolet was Aline Almeida (Nyne) I was looking for a Camaro LS2 or a LT1, and she was an expert when talking about Camaros. I had a lot of questions since I am an international student and it was my first time buying a car, nonetheless, she was able to answer each one of them and help like no one else, in the previous dealers. She was very knowledgeable about Camaros and very friendly. She did not pressure me to purchase the vehicle, instead she gave me a huge discount and was able to give me a better price that the previous dealers, and the best part is that I did not have to do anything else like opening an account in Credit Union in order to qualify for the discounts. This white Camaro did not only had a red stripe, but she also was able to give me a better price. She was very clear and explained me everything with patient, since it was my first time really did not have an idea of how the buying process was. I had a pre-approved loan from Bank of America, which at the end did not work; the loan was declined when Bank of America realized that I was on F-1 visa status. Nevertheless, I kept the contact with Aline and Ahmad Al-Jallad (The Finance Manager at Imperial Chevrolet). Both of them did the impossible to find a new loaner willing to approve me a loan with my Visa Status. They both were very dedicated in order to help me to find a different loan, despite my visa status. I received call/text from Aline and Ahmad almost everyday, informing me how thing were moving. They finally found a new loaner for me. Both were willing to help me as much as possible, they found me a very low interest rate. It is extra to say that they literally did the impossible in order to help me. I really appreciated their motivation and enthusiasms in order to find the best for me. As an international student I am not familiarized with much of the process or paperwork needed when you are buying a car, Aline very friendly decided to do much of it for me, even some things that most dealers will not to do for their customers. I could not be more satisfied and thankful with Aline, Ahmad and Imperial Chevrolet. They have an awesome environment and customer service, I felt very confident and comfortable during all the process, and I definitely would not hesitate in buying a car again from them.

Luis A Mata

Sep 17, 2015

I was looking for my first Vehicle; I visited multiple dealers and received multiple quotes, however, in order to receive extra discounts most of the dealers told me to do extra things like opening an account in Credit Union or being a member of specific companies. The first person that I meet at Imperial Chevrolet was Aline Almeida (Nyne) I was looking for a Camaro LS2 or a LT1, and she was an expert when talking about Camaros. I had a lot of questions since I am an international student and it was my first time buying a car, nonetheless, she was able to answer each one of them and help like no one else, in the previous dealers. She was very knowledgeable about Camaros and very friendly. She did not pressure me to purchase the vehicle, instead she gave me a huge discount and was able to give me a better price that the previous dealers, and the best part is that I did not have to do anything else like opening an account in Credit Union in order to qualify for the discounts. This white Camaro did not only had a red stripe, but she also was able to give me a better price. She was very clear and explained me everything with patient, since it was my first time really did not have an idea of how the buying process was. I had a pre-approved loan from Bank of America, which at the end did not work; the loan was declined when Bank of America realized that I was on F-1 visa status. Nevertheless, I kept the contact with Aline and Ahmad Al-Jallad (The Finance Manager at Imperial Chevrolet). Both of them did the impossible to find a new loaner willing to approve me a loan with my Visa Status. They both were very dedicated in order to help me to find a different loan, despite my visa status. I received call/text from Aline and Ahmad almost everyday, informing me how thing were moving. They finally found a new loaner for me. Both were willing to help me as much as possible, they found me a very low interest rate. It is extra to say that they literally did the impossible in order to help me. I really appreciated their motivation and enthusiasms in order to find the best for me. As an international student I am not familiarized with much of the process or paperwork needed when you are buying a car, Aline very friendly decided to do much of it for me, even some things that most dealers will not to do for their customers. I could not be more satisfied and thankful with Aline, Ahmad and Imperial Chevrolet. They have an awesome environment and customer service, I felt very confident and comfortable during all the process, and I definitely would not hesitate in buying a car again from them.

Margie

Sep 9, 2015

I went to Imperial in Mendon MA Patrick Wallace showed me different vehicles and gave me information about each vehicle inside and out & details of thier features. He wasn't pushy and didn't bad mouth other dealerships like some others have done during my car search.He just talked about the vehicles (really knowledgeable ). After I decided what I want, Ahmad Al- Jallad went above & beyond for a couple of hours to get my loan for my car.....2015 Chevy Cruz w/ bells & whistles that I can afford. Thanks Guys!!

J J Johnson

Sep 8, 2015

I have dealt with imperial chevrolet in the past at their old location before we moved out of the area. After seven years we moved back to this area to find that imperial had grown to what it is today. When I visited the dealership with the intent to convert a leased vehicle to a purchase I met Scott Bregnard Jr.. He explained the procedure to me very clearly. Then he handed me off to the business manager,Ahmad Al-Jallard. Mr Al-Jallard proceeded to explain the financing that was best for me, searched for the best rate that was available to me, explained the gap insurance, extended warranty and finalized the deal. I felt very satisfied with the results. In closing; I must complement Mr Kevin Meehan for having the most professional salesman in Scott Bregnard and mos efficient business manager in Ahmad Al-Jallard. Yes I would recommend Imperial Chevrolet to anyone. Thank you for a very good experience John J Johnson.

Jessica

Aug 29, 2015

I recently purchased a Chevy Silverado from Imperial Chevrolet. I was very pleased with my overall experience and especially with my sales and leasing consultant, Chris " Mac" McIntyre. Chris was very knowledgeable with the Silverado. He was very friendly and wanted to make sure I got what I wanted. I tested drove the truck and decided that I wanted to purchase the truck. Chris took the time to go over the different options I had for purchasing the truck. He explained about leasing the truck versus buying the truck. Chris worked with me on the financial aspects of the truck and getting me the best value for my trade in. The business manager Ahmad Al-Jallad was great when I had to go finish all the financial paperwork he made sure I understand everything before I signed it. He explained any add ons that they offer and didn't make me feel bad about saying no to anything he offered. It was busy at the dealership and he did great multi tasking everything he was doing. Everyone at the dealership was very friendly and helpful. I was pleased that I got to drive my truck home that day and didn't have to wait for it. Chris definitely made the overall experience great. I would absolutely purchase another vehicle from Imperial. I would also definitely recommend Imperial Chevrolet to anyone looking to purchase a Chevy. When you go ask for Chris "Mac" McIntyre

JulieB

Aug 28, 2015

Aline Almeida (aka Nyne) was such a pleasure. I believe it was Gods hands that lead her straight my way... Very sweet and easy going. I felt comfortable with her and never felt pressured. She is honest and a hard worker. She even let me drive to my house on my test drive to pick up my husband! She was willing to work with us to get the best price for the car and the best price for my trade-in. She even stayed late with us that Saturday night to finish up the sale. I was so anxious to pick up my new car that I called her first thing Monday morning to ask if they could have it ready by my lunch break...which it was. AND when I go there, she had a surprise for me...She put a huge red ribbon and balloons on it! I was so touched by her thoughtfulness. I would definitely buy a car from there again but only if I can have her a sales lady again! <3

Amanda

Aug 27, 2015

My husband and I went out dreading shopping for a truck because of having to deal with hassling salesmen. When we got to Imperial, we were at ease when we met Colby who was anything but hassling. He was honest, and upfront and answered all of our questions. We never felt like he was just trying to make a sale, he was truly interested in making sure we found what we wanted. I highly recommend buying from him at Imperial!

New Chevy Owner

Aug 27, 2015

This was my fourth time that I purchased a car with Imperial and obviously I am happy with this dealership. Chris, Bruce and Ahmed made the experience a pleasant one considering that I was making major purchase. One of the feelings I get from this dealership is that their employees love working there and it makes you feel that they in turn want to make sure that you are pleased.

SAM

Aug 22, 2015

I was in the market for my first car and Scott was wonderful in helping me choose a vehicle that not only served my needs, but that was in my price point. He was very candid about the whole process, what I'd be getting, what I could expect, etc. He and Omar worked very hard to make sure I was staying in my very modest budget (and helped me get in and out of the dealership extremely quickly so I could get to work!). Overall, it was a great, relatively stress-free experience and I could not be happier with my new car.

Steve & Shelia

Aug 20, 2015

We recently purchased a used vehicle from Imperial Chevrolet. Colby Craig was great every step of the way. Personality & honesty are just two of the words that come to mind with Colby. The car buying process was very easy. Thank you Colby!

Milena C.

Aug 19, 2015

After shopping around with other car dealerships for the past two weeks, I decided to go with Imperial Cars not only because it is a great environment but because there is an ambience of respect and excellent customer service. I was immediately welcomed by Bruce D'Ambra and Colby Craig on my first ever car purchase of a 2015 Chevy Cruze. They are both super friendly and really helped me with my needs. Colby was also very knowledgable about the Chevy Cruze and taught me how to use the cool technology features. Imperial Cars is truly the only dealership that I would ever feel comfortable purchasing a car from, and I would highly recommend Imperial to family and friends. You won't be disappointed! :)

Nina20

Aug 19, 2015

After shopping around with other car dealerships for the past two weeks, I decided to go with Imperial Cars not only because it is a great environment but because there is an ambience of respect and excellent customer service. I was immediately welcomed by Bruce D'Ambra and Colby Craig on my first ever car purchase of a 2015 Chevy Cruze. They are both super friendly and really helped me with my needs. Colby was also very knowledgable about the Chevy Cruze and taught me how to use the cool technology features. Imperial Cars is truly the only dealership that I would ever feel comfortable purchasing a car from, and I would highly recommend Imperial to family and friends. You won't be disappointed! :)

Milena

Aug 18, 2015

After shopping around with other car dealerships for the past two weeks, I decided to go with Imperial Cars not only because it is a great environment but because there is an ambience of respect and excellent customer service. I was immediately welcomed by Bruce D'Ambra and Colby Craig on my first ever car purchase of a 2015 Chevy Cruze. They are both super friendly and really helped me with my needs. Imperial Cars is truly the only dealership that I would ever feel comfortable purchasing a car from, and I would highly recommend Imperial to family and friends. You won't be disappointed! :)

Tannarue

Aug 18, 2015

We purchased our Chevy Equinox last summer from Imperial and have found the sales and service departments to be top notch. Accommodating and always making sure we are satisfied. Absolutely would recommend your next new/used car purchase from Imperial - you will not be disappointed!!!

edb

Aug 17, 2015

Aline, Bruce and Ahmad went out of their way to insure that the vehicle that I wanted became mine! Total dedication to the customers needs and vehicle requirements. 5 stars!!

Gary C.

Aug 17, 2015

Bought a Tahoe Hybrid from Colby over the phone. Could not have been easier. Bruce the manager played a very important role in finalizing the deal. Very happy with Imperial and will definitely recommend to friends and relatives.

brianspony

Aug 17, 2015

First Chevy purchase ever. I was in the market for a 4 door mid-size truck and have only purchased Fords in the past. Where Ford dropped the Ranger and Sport Trac years ago it left me to search only for a used low mileage truck. I decided to take a new F-150 for a test drive and stay faithful with Ford, but was too large a truck for my needs. I test drove a 2015 Colorado and was quite impressed. Thanks to Chevy they gave me an option Ford did not. Shame on Ford for leaving their die hard blue bloods like me to have to settle for a used truck. I was very pleased with the staff at Imperial. Chris McIntyre, Timothy Donohue, Bruce DAmbra, and Omar Ihjul made my stressful buying experience an easy one. Special thanks for Chris who took the time a week later to go over the stereo options I could not figure out. I have had the truck now for almost a month and love it very much. I have had to bear the joking I have gotten from friends and family over buying a Chevy, but am glad I made the switch. Chevy has hit a grand slam in my opinion on a good quality mid-size truck. Thanks again Chevy and the folks at Imperial, great job. brianspony

Lbjork

Aug 16, 2015

We have had a great experience buying our new truck at Imperial! Colby Craig was super helpful in helping us find the truck we wanted at a great price! The customer service was superb from the moment we walked in the door! We highly recommend Imperial Chevrolet for a car or truck purchase!

CGloria

Aug 14, 2015

I spoke to a friend who recently purchased a Chevy Silverado from Chris Mac and Imperial. He couldn't say enough about the service. The next day I drove up and met with Chris to possibly purchase my own truck. I requested Chris and immediately saw why my friend referred me to him. He cut right through the normal stress and haggling and was able to get a feasible offer in front of me within minutes. Unfortunately the amount was still slightly over my budget and did not end up buying the car. Chris did not try any of the old gimmicks and sales tricks to keep me in the dealership for as long as possible or take forever to discuss the details with the finance managers to work with my budget, or ask to see my trade in vehicle multiple times and try to low ball me. He was responsive and when I said no to the offer presented and provided the reason it was still just slightly out of my budget which was a hard amount I refused to go over. He responded with, "I can respect that" rather than try to swindle me or try to talk me into paying a higher price for the car and overextend myself to pay for a truck that was outside of what I could truly afford. I had a great experience and when I have the time and want to buy a new truck I would definitely go see Chris again.

Andy P.

Aug 12, 2015

Hi I am Andy and if you need an Understanding, knowledgeable, and Courteous salesman ask for Rodney W.. I was able to get help with my selection for a new car and drive it away the same day. the sales manager made sure I was treated well and respectful and my request were understood well. And the business manager made sure I got a percent rate and a well known bank for my loan.

Frank B.

Aug 10, 2015

Was interested in buying a used Impala, Lou Fraska was a great online Salesman. We had John Milliken as our inhouse Sales Rep, He was excellent! We had Ahmad Al-Jallad as our Finance Rep. He was also excellent. We spent 4 hours there which was very long. You should have more Finance people on a Saturday. You had two. Thats what took the longest waiting for a Finance Rep to be available.

Chuck and Loreli

Aug 4, 2015

Our car buying experience couldn't have been better at Imperial Chevrolet. My wife and I went to the dealership to look over the vast array of used vehicles they had on the lot. We were meet by Salesman Jake Kral after a few minutes of browsing the inventory. He asked us all the right questions to determine what exactly we were looking for and recommend a few vehicles that really peaked our interest. Jake was extremely knowledgeable and was able to answer all of our questions about each vehicle. After determining what our budget was Jake asked if we ever considered a leased vehicle, we had not but we were willing to entertain that option. Jake thoroughly explained the differences between buying and leasing and we decided to lease a new 2015 Chevy Equinox over purchasing a really nice used one. It was a great experience to meet the friendliest and most pleasant trio of helpful sales people that we have ever dealt with,Jake, Bruce D'Ambra the Sales Manager, and Omar Ihjul the Business Manager, between the hard work and efforts put forth from them they met our requirements to seal the deal. We will recommend Imperial Chevrolet to anyone that will listen. Thank you so much Jake, Bruce, and Omar.

Becky

Aug 2, 2015

Went into imperial on Friday drove the new truck home 3 hours later! Amazing experience from the second we walked in the door. We were greeted immediately and at that point we were only there to ask questions, Bruce answered every question I had. Once we decided on the truck we wanted Omar got the deal done quickly and we were more than happy with the work he did and deal we got absolutely amazing experience this time!

Mark G.

Aug 1, 2015

Had the most experience at imperial Chevrolet Bruce Omar and Scott were excellent went in and bought a truck and got an amazing deal wonderful people will never buy anywhere else

EJM

Aug 1, 2015

Colby was friendly, knowledgeable and worked with us so we could get the truck we wanted at the price point we wanted. He gave us a gift card for the diner next door while we waited for the paperwork to be done. He went above and beyond to make sure we were satisfied with our purchase. There was an issue with the truck after we purchased it and true to their word Imperial took care of it. Very impressed with how they treat their customers. Very refreshing to deal with a company like Imperial.

Very Happy

Jul 31, 2015

I had purchased a car back in 2008 and swore I would never go back to this dealership. I had one of the worst experiences ever. About a month ago I had decided I will need a newer car. A co-worker said I should really give them another shot. I did and to my surprise was very pleased. Rodney, the sales person who greeted me, was very nice and professional. I don't think he knew what he was in for as I was very defensive due to my past experience with this dealership. Rodney, lets say, put up with me and eventually my attitude changed and I was very pleased with the service I received. I ended up driving away with a new 2015 Chevy Trax that I absolutely love. Thank you Rodney!!! :-)

karen77

Jul 30, 2015

The entire process from pulling in the parking lot to driving my new car was a simply wonderful experience. Scott Bregnard was a great Salesman and would recommend him to all my friends and family. Not pushy, very knowledgeable with a great sense of humor. He knows when to leave you alone or you can just tell him and he takes no offense. He greeted us as we walked around and was not pushy or hovering around us.The dealership itself is a work of art and if you are a Sports Buff you must go see all the sports mementos that have been donated to the dealership. From Sales, Financing and Sales Management it was a joy.

Martha

Jul 24, 2015

Excellent experience! My sales person and other staff were patient, answered all my questions, and just made the entire purchase process stress free. Highly recommend!

smile5

Jul 24, 2015

Located Chevy Equinox LTZ on line , drove to dealership next afternoon , left 6:30 pm with our vehicle ! Scott was very polite ,personable and knowledgeable !

pete5509

Jul 22, 2015

no nonsense dealership great sales support especially john earl our salesman. knowledgeable and organized john brought the sale in without a hitch. i would recommend john and imperial for my next car. omar ihjul did the financing without any problems. great team work

Lspector

Jul 19, 2015

Colby was very friendly, courteous, well-spoken and knowledgeable. He had a great sense of humor while working with us and made the buying process easy, fun.... And yummy (thanks for the ice cream!). We love the truck and would definitely recommend Colby and Imperial services to everyone!

Mmurph17

Jul 19, 2015

I've been looking for a new half ton pick up truck for just under a year and have been researching constantly and I knew the Silverado 1500 is what I wanted. I looked around and got jerked around by other dealers. I decided to give Imperial Chevy a chance after having not great luck years ago at one of there other stores, I am glad I stopped in. I had a great experience dealing with Patrick Wallace, Omar in financing and the sales managers Timmy and Bruce where also great. This experience was hassle free and sure made up for the bad experience at one of the sister stores. If your looking for a new car or truck make sure you give Imperial Chevy a chance and go and see Patrick. -Mike Murphy

silverado 2015

Jul 17, 2015

I went to this dealer for a Chevy Silverado that they had in stock. I was treated respectfully, and they totally accommodated my needs. Tom the manager was very helpful answering all of my questions. My salesman John Earl was very helpful with the transaction and stayed 2 hours late to close the deal.

silverado 2015

Jul 17, 2015

I went to this dealer for a Chevy Silverado that they had in stock. I was treated respectfully, and they totally accommodated my needs. Tom the manager was very helpful answering all of my questions. My salesman John Earl was very helpful with the transaction and stayed 2 hours late to close the deal.

LaPalme2015

Jul 14, 2015

The whole process was quick and easy. Ed is a great salesman and a pleasure to do business with. We only bring our cars here for the oil changes and great car washes & of course Miss Mendon Diner! YUM!

malibu15

Jul 14, 2015

The men and women that work at this dealership make car shopping a pleasure, especially Rodney Webster, Ahmed Al-Jallad and Bruce D'Ambra! Pleased!

Annie08

Jul 13, 2015

I recently purchased a Silverado from Imperial Chevy. The truck is just what I wanted and the service was amazing. Willie Landry is a very friendly salesman who put me in the truck I wanted. Timmy and Bruce were also very helpful and answered all of our questions. I would recommend Imperial Chevy to all my friends and family. Thanks guys!

Silverado2015

Jul 13, 2015

Recently purchased a new 2015 Silverado. Ed Connors was the salesman and he was great. We walked around the lot and got a feel for what sort of features I was looking for and in what price-range. We then talked options and worked out a deal with Tim. Neither of the two pressured me or made the experience stressful. I would highly recommend working with both of them to anyone looking for a new vehicle! Overall, this is my second purchase at Imperial and I would definitely go back. The salesmen and management are great to work with and make the process easy! The only room for improvement would be for the finance staff to share in the same customer oriented view all the sales staff I've dealt with have shown.

Truckbuyer300

Jul 13, 2015

I went to Imperial because they had an extensive inventory and I was tired of going from dealership to dealership. I found the Silverado with the color and options I wanted and made the purchase that night. My Sales Associate Scott Bregnard Jr was very helpful, explained all the features and the costs very well and helped me make a good decision. Overall a very positive experience. I would use Imperial again for my next car purchase.

Newcar1243

Jul 8, 2015

Had a great experience with them today. They worked with me to get a car I wanted and a price I could work with. They also gave me a gift card to eat at the dinner next door while I waited. Definitely recommend them to anyone looking for a new car.

NoraG

Jul 8, 2015

By far the best vehicle purchasing experience I've ever had! Aline was very patient with us and was also really kind and charismatic. I would definitely recommend her to anyone interested in buying a new car (we settled for beautiful chevrolet traverse).

Rickym17

Jul 8, 2015

I had an excellent experience at Imperial Chevrolet. My sales man Brian Rishe was very friendly and knowledgeable. The managers Timmy and Tommy were extremely professional and helpful to both myself and my mother. The atmosphere was great! I came in to look at a specific vehicle, and Brian was able to put me in an even better one! Definitely would recommend to friends and family!Thanks Guys!

Kellie M

Jul 7, 2015

John Earl at Imperial Chevrolet was very helpful and friendly. His non-pressure way made the experience more enjoyable and Bruce was able to meet my trade-in request.

Todd76

Jul 7, 2015

Aline greeted me right away and was able to answer all of my questions about the 2015 Chevy Colorado I was looking at. She was very knowledgeable about the vehicle and didn't pressure me to buy anything. This was my first time leasing a vehicle, so I had a lot of questions, but everyone that I interacted with took the time to explain how it works. Everyone at the dealership was very friendly and helpful. I would definitely recommend Imperial.

Christine

Jul 7, 2015

This review is based on the service we received from the purchase of our Impala at Imperial Chevrolet.The gentlemen that helped us, Mr. Rodney Webster, was extremely professional, easy to talk to, and what we liked the most was he wasn't pushy. He took the time to explain everything to a tee, gave us our options, and was able to negotiate a very good price.I would highly recommend him to family and friends who are looking to buy a new or used car. I would rate him an A+ on all counts of dealing with people, he has a positive attitude which helped us greatly.Thank you.Richard & Lorraine Lanctot

kelliemalo

Jul 7, 2015

John Earl at Imperial Chevrolet was very helpful and friendly. His non-pressure way made the experience more enjoyable and Bruce was able to meet my trade-in request.

mongeaut

Jul 7, 2015

Aline greeted me right away and was able to answer all of my questions about the 2015 Chevy Colorado I was looking at. She was very knowledgeable about the vehicle and didn't pressure me to buy anything. This was my first time leasing a vehicle, so I had a lot of questions, but everyone that I interacted with took the time to explain how it works. Everyone at the dealership was very friendly and helpful. I would definitely recommend Imperial.

visionhawk

Jul 5, 2015

I recently bought my 2015 Silverado from Imperial Chevrolet. Bruce, Jake & Omar went above & beyond to put me in the exact truck I wanted at very good price. I highly recommend buying your next Chevy vehicle from this dealership, I know I will!! :)

livingroom liz246

Jul 1, 2015

Love the chevy dealership always friendlyno pushing or prurssure into buying a car always clean and comtable when to another dealer but didd not have what i wanted so i went to the dealership that had what i wanted

theraven

Jun 30, 2015

Dave was great to work with again (this was our 2nd purchase with him). He spent time with us going over our options, helping us evaluate our choices with an open mind and without any pushy sales talk. He even came in on his off-days to help wrap up our purchase and make sure we had everything we needed. The dealership is great for kids. Wifi, tvs, plenty of things to look at and a safe comfy place to sit and relax while the adults do their thing. Hard to find in any other dealership without a doubt.

Alisha S

Jun 29, 2015

I would highly recommend Imperial Cars to anyone in the market for a vehicle. I have purchased four cars through Imperial Chevrolet with zero hassle and great success each time. Omar Ihjul made my most recent purchase of a 2015 Chevrolet Malibu completely stress free. He went above and beyond to ensure that not only would we drive off the lot with a new vehicle, but that it would be one we truly wanted. I have to say this was my best experience yet with Imperial, and I am more than satisfied.

JJOBRIEN

Jun 29, 2015

Buying my car was an amazing experience. I was never pressured which made the car buying experience stress free. Kyle was very informative about the different cars and what he felt was best for me. Great guy and will diffidently purchase another car from them!

JJOBRIEN11

Jun 29, 2015

Buying my car was an amazing experience. I was never pressured which made the car buying experience stress free. Kyle was very informative about the different cars and what he felt was best for me. Great guy and will diffidently purchase another car from them!

leash8605

Jun 29, 2015

I would highly recommend Imperial Cars to anyone in the market for a vehicle. I have purchased four cars through Imperial Chevrolet with zero hassle and great success each time. Omar Ihjul made my most recent purchase of a 2015 Chevrolet Malibu completely stress free. He went above and beyond to ensure that not only would we drive off the lot with a new vehicle, but that it would be one we truly wanted. I have to say this was my best experience yet with Imperial, and I am more than satisfied.

RSmith71

Jun 29, 2015

Very efficient in getting back to us, & walking us through the financial process. Both were very professional & friendly. Wish we had gone there first!! Thank you both for making us feel very comfortable.

bangell

Jun 28, 2015

Been shopping for a quality used car, did a lot of online research and went to Imperial in Mendon MA. Our salesman was John D. Earl, he made our experience enjoyable. We purchased a used car, and he gave us a lot of attention and was very pleasant. No pressure sales tactics. Our finance guru Ahmad Al-Jallad was beyond compare, he developed a fantastic rate with payments well within our specified budget. Cannot imagine a better experience, we will definitely come back. Imperial was also very easy to locate, and they had a Huge selection of new and used vehicles.

JP

Jun 27, 2015

Best experience buying a vehicle ever! We will never go anywhere but Imperial in the future that is for sure! We had been searching for a truck and had gone to many dealers and talked price. Imperial was the most straight forward with us. No games. They worked very hard to find us the vehicle we wanted without a lot of extras that we didn't want and gave us the best price around. The salesman (Scott Bregnard) made sure we were comfortable with everything before signing and before leaving the lot with our new vehicle. The sales manager Bruce D'Ambra was outstanding as well. He made sure we were happy with everything. At the end of the day price was most important and that is what we got, the best price out there. We had been to dealers all over eastern MAso glad we came here. Will NEVER go anywhere else but Imperial Chevrolet! Thank you Bruce and Scott!

JP

Jun 27, 2015

Best experience buying a vehicle ever! We will never go anywhere but Imperial in the future that is for sure! We had been searching for a truck and had gone to many dealers and talked price. Imperial was the most straight forward with us. No games. They worked very hard to find us the vehicle we wanted without a lot of extras that we didn't want and gave us the best price around. The salesman (Scott Bregnard) made sure we were comfortable with everything before signing and before leaving the lot with our new vehicle. The sales manager Bruce D'Ambra was outstanding as well. He made sure we were happy with everything. At the end of the day price was most important and that is what we got, the best price out there. We had been to dealers all over eastern MAso glad we came here. Will NEVER go anywhere else but Imperial Chevrolet! Thank you Bruce and Scott!

TM

Jun 25, 2015

I actually enjoyed my Saturday purchasing my new truck. Both the salesman and the back office were amicable and easy to work with. Thank you.

sspooner

Jun 25, 2015

My daughter had a misfortunate accident and we needed to replace car asap. Willie spent a lot of time with us to make sure my daughter was happy with replacing the same car with a lot of extra upgrades and a payment she could afford! It was a long night, and when we got to finance around 10 pm, Ahmad Al-Jallad was very professional and funny while signing all the documents, despite the late hour. Will definitely recommend Imperial and would return for another vehicle purchase! Thanks, Emily, Chuck and Stacy Spooner

DaveS

Jun 24, 2015

This is my 3rd car purchased from Imperial. This past time was my quickest time at a dealership. Aline was great in showing me the vehicle of my choice and getting things set up for purchasing. She knew everything about the car I was buying. Very knowledgeable. I will be returning when I need another vehicle.

TM

Jun 24, 2015

I actually enjoyed my Saturday purchasing my new truck. Both the salesman and the back office were amicable and easy to work with. Thank you.

Caj93

Jun 21, 2015

Ed was great in assisting us in finding a reliable used car for our daughter at a used car price! After shopping around, Ed was able to get us a great car at a great price! Transaction was smooth and simple!

jsperino

Jun 21, 2015

Brian Rishe did an excellent job in selling me my new 2015 Impala. He was very knowledgeable about the car and the industry, He helped me compare it against both the Toyota Camry and Avalon. Would definitely recommend others work with Brian for their car needs.

lusitanogirl

Jun 21, 2015

My husband and I recently purchased a Ford F150 from Imperial Ford. Initially we went to try out Chevy Silverado but found an F150 we loved. The sales man at the Chevy dealership, John Earl, was able to work in junction with the Ford dealer and we were able to purchase our new Ruby Red Ford F150. Our experience was very low key, no pressure from the sales team. I highly recommend Imperial Chevy and Ford if you are looking for a new vehicle.

BBedard

Jun 20, 2015

This was the best car buying experience ever! I walked on the lot at 11:30am and drove off in my new car at 3:00pm! Jimmy was so friendly and made buying a new car so easy. There was no pressure, it was a lets go see what you might like out on the lot. Plenty of vehicles to choose from. The Business Manager Omar Ihjul was also a great man to deal with he worked to get me the best payment possible!! This was the best experience buying a car! If looking to buy a new or used vehicle I would go to Imperial and see Jimmy!!!

BBedard1

Jun 20, 2015

This was the best car buying experience ever! I walked on the lot at 11:30am and drove off in my new car at 3:00pm! Jimmy was so friendly and made buying a new car so easy. There was no pressure, it was a lets go see what you might like out on the lot. Plenty of vehicles to choose from. The Business Manager Omar Ihjul was also a great man to deal with he worked to get me the best payment possible!! This was the best experience buying a car! If looking to buy a new or used vehicle I would go to Imperial and see Jimmy!!!

SD57fsc

Jun 15, 2015

I just bought a Chevy Equinox at Imperial Chevrolet from Jimmy and I couldn't have had a better experience. Jimmy was friendly and knowledgable with the SUV. He made my entire experience at Imperial easy and streamlined. Jimmy cared about me and wanted to put me in the best vehicle that fit me. Bruce and Tim at the front desk were extremely helpful and friendly. Bruce helped me out a lot with my trade. Ahmad in finance was very helpful too. He worked hard to get me a great rate. I would recommend to friends, family, and anyone who's looking to buy a car to go to Imperial Chevrolet and work with these guys. These guys all do a phenomal job, I'm glad I chose Imperial and was able to meet and work with these talented employees.

SteveD57

Jun 15, 2015

I just bought a Chevy Equinox at Imperial Chevrolet from Jimmy and I couldn't have had a better experience. Jimmy was friendly and knowledgable with the SUV. He made my entire experience at Imperial easy and streamlined. Jimmy cared about me and wanted to put me in the best vehicle that fit me. Bruce and Tim at the front desk were extremely helpful and friendly. Bruce helped me out a lot with my trade. Ahmad in finance was very helpful too. He worked hard to get me a great rate. I would recommend to friends, family, and anyone who's looking to buy a car to go to Imperial Chevrolet and work with these guys. These guys all do a phenomal job, I'm glad I chose Imperial and was able to meet and work with these talented employees.

YoungLady

Jun 14, 2015

I have purchased 2 vehicles from Imperial Cars and they will continue to be my dealership of choice for any future purchases. My first purchase (years ago) was wonderful. As a new customer the salesman (Tim Donahue) went above and beyond to find me the best vehicle and price for my budget. I was treated with respect and everything was explained so well for me. He took the stress out of that initial car buying experience. So when it was time to upgrade to a great family vehicle, only one name came to mind. With this 2nd purchase, Tim and Moe were very helpful and found us the perfect vehicle. I went there figuring I would get another used car but with their expertise I ended up leaving that same day with a BRAND NEW SUV. My very first new car and I absolutely LOVE it! I highly recommend Imperial to all of my friends and family.

camaro69

Jun 13, 2015

The staff treated me like a family member.I called Monday and asked for Brian Rishe, The person I talked to said the sales people where in a meeting.I asked if he could check to see if the car I liked was still available.He said yes. I then told him to tell Brian I was on the way.When I arrived the car was right in front of the show room.Brian came out we talked and went inside to make a deal.Brian ,Bruce, Tim ,Ahmad.and Nancy where excellent to me to get a great deal.The dealership should be very proud of your people.

Ajstrom

Jun 12, 2015

Scott Bregnard was very easy to deal with. He didn't waste my time, and took me right to the vehicles I wanted to see. I didn't feel pressured as is the case at many dealers.

mariespark

Jun 12, 2015

Today I picked up my 2015 Chevy Spark. The team at Imperial was great thru the whole experience. I first looked on True Car, and Imperial was the first to respond with an offer. When I went to the dealership I met salesperson; John Earl. John showed me the Spark that I had shown interest in, and I took it for a test drive. That was it, exactly what I was looking for. No fancy bells and whistles. Now the best part was John did not try to push me into more car than I was looking for. He explained all features that came with the car and walked me thru the rest of the transition. You can forget the stereotypical car salesman and go see John Earl. by the way the Spark is Grape Ice.

satisfiedcustomer

Jun 11, 2015

I had an terrific experience buying a car at Imperial. I went there knowing what I wanted and then I met Scott. He was not pushy, but rather understanding. Him and my father hit it off, talking about service for our country. Then we began driving around to my truck. Really great guy and understanding. We found my truck and took it for a test drive. Scott was very understanding and outgoing. Once I found out I wanted the car, i then dealt with Omar, the "finance" guy. He was great, fun to talk with, got me the best offer with the banks.. "wheeling and dealing". In and out within a few hours . Thank you Scott and Omar! So far I enjoyed the overall experience I had with Imperial. Keep up the good work!

jbois

Jun 9, 2015

I bought a 2011 used Cadillac with some bumper to bumper miles left on the warranty. After having it home for a month, I was trying to shine my chrome rims and realized the chrome was bubbling on the inside of the fingers. Expecting a hassle, which I did not get, I talked with Tim Fenner from service about this. The car was going in for a braking issue, and Tim said they would take a look at this. Very shortly I received a call from Tim informing me they would have the rims resurfaced. I was happy with this. They had it done and Tim called back to tell me they were not pleased with how the rims looked resurfaced. To get to the point....Tim and the service manager ended up getting me brand new chrome rims. Yes, they had my car for over 2 weeks....but I am thrilled with what I ended up with and consider this outstanding service. Above and beyond. I have had some horrible service in my time. Horrible service from Quirk Chevrolet on a brand new Camaro I purchased in 2010 that still haunts me everytime I drive my Camaro. But Tim Fenner gave me renewed faith in someone who genuinely cares about customer service. I had beleived it was a dying attribute . Great job Tim!!

jimbartro

Jun 9, 2015

I walked into the dealership several months ago with questions about which models and trims would accept 3 car seats. Scott B. was very helpful and walked me throuh several options for my needs. Scott acknowledged right away that I would not be buying a car that day and still spent a good amount of time answerig my questions. He even asked that I not buy a car until I bring in the car seats to try them out. I didnt get around to do this for several months, but when I did Scott remembered my name and what we had discussed. He spent several hours helping me reconfigure the seats and do test drives, when it came time to talk numbers Scott and the sales managers were very helpful working through the trade and there was no "let me run this past my manager", all in all this was the best car buying experience I have ever had., I will recommend Scott and the rest of the team to anyone.

amyhart

Jun 8, 2015

Dave C & Ahmad were amazing! After being denied at other dealerships, I finally found my men! They worked hard to get me financed, get me the right car and I love it! Go see Dave & Ahmad. Everyone in the building was congratulating me when in picked up my car. I hope the service experience is the same!

AZ1416

Jun 8, 2015

My experience at Imperial Chevorolet was excellent. Everyone that I had contact with (Karyn, Sean, and JP) were informative and worked diligently with me to lease a new car. They were professional, honest, and really cared about the integrity of the process. I would recommend them in a minute.

happy girl

Jun 8, 2015

Beautiful Sunday out "looking at vehicles". Went to Mendon mainly because of huge inventory. Met Kyle outside and was he was amazingly helpful, informed and great sense of humor...I ended up buying a Chevy Impala though started out looking at suv's...with Kyle's patience the entire process was awesome...between Kyle and Omar we thoroughly enjoyed our day!! Jackie M. Medway ma

Jjk 1968

Jun 7, 2015

I shopped 5 different Chevy dealers and this one was by far the best overall .From the sales man to the sales manager to the finance person .I would recommend this dealership to everyone in come across .

MarlyZ

Jun 6, 2015

This was the first time dealing with Imperial and we definitely will be back. Aline was fantastic and explained the ins and outs of leasing a vehicle. Would like to deal with her again.

Mike318

Jun 6, 2015

Very customer friendly company!! We initially had to wait a while for a salesperson to be available to speak to but we did not feel neglected at all. Bruce and Tom were very welcoming and we were given a gift certificated to the diner (in the parking lot) while waiting for the salesperson which was a kind gesture. Our salesperson John Earl was great, he was very friendly, honest and upfront with any detail we asked him. At no point did John ever made us feel pressured into a buy which is great since that isn't usually the case at most dealerships. The price was as listed (A great deal at that) and there weren't any surprises at all. The staff go out of there way to make you feel welcomed and you can tell they are really appreciative of their customer's business. I would suggest this dealership to any of my friends. Thanks again, John Earl, Bruce and Tom for the great service !!

BrianF24

Jun 5, 2015

I talked to Ed briefly at Imperial Chevrolet, one Friday afternoon, early in the buying process. After a quick call back to Ed the following Monday I put the deal together fro my new Silverado 1500 pick-up. Ed informed me that he would not be in the office the next day (Tuesday) because of a medical issue, but to mention that I had talked to him. Ed was very helpful on the phone, and when I go to the dealership, Kyle found his notes, everything was in order and my truck was delivered. The truck was perfect, the deal was as we spoke of on the phone and Ed's work was perfect. The truck was delivered to me by Kyle.Kyle was very professional and extremely polite through the entire process and even after. My garage door opener was left in my traded in truck and Kyle had it sent to me in short order. I would certainly recommend both Ed and Kyle to buy your next vehicle.

hazel263

Jun 5, 2015

My husband and I went to look for a new car. I of course was nervous, I didn't want a pushy over bearing salesman. Then out came Kyle Ives. He was nice, down to earth, very informative. I felt like he was there for us and not just for the sale. He made me feel very comfortable right away and we ended up buying our new car. I am very excited and very happy with the service. Ahmad finished the night by helping us get our finance squared away. It was a very late night and they were both very accommodating.

sherrib

Jun 4, 2015

I was tossing around in my mind buying a new car. I contacted Ed Connors via email with my concerns and that I would come down and take a look. I sat in my car before even going in saying I hate this stuff. I went in thinking this is going to be a waste of time! I was never more comfortable with the no pressure and help I had got.. I walked out of there very happy and purchased my first BRAND NEW car! I am very happy!!!Thanks to Ed!

csauer65

Jun 2, 2015

I visited the dealership based on a sale I saw online. Aline was the first person to greet me and wanted to help. We found out that the cars that were on sale were no longer available so she offered to browse around the pre-owned section and look to what was in my price range. The car she mentioned had the miles I wanted but the price was above my limit. Aline knew my concerns and took a huge step to do what she could to lower the cost and have a reasonable price on my trade. Then in the finance office, Jason Burt went beyond to get the payment plan I wanted and I even took the car home that night!I would highly recommend seeing Aline and Jason. Thank you for everything :)

conlax14

Jun 1, 2015

I absolutely hate car shopping. Fortunately with Imperial, they were very up front with everything and I was able to get a great deal on my vehicle. I would highly recommend Ed and this dealership to anyone.

Dre Bishop

Jun 1, 2015

Excellent dealership. Colby Craig and Omar Ihjul were superb. They went far and beyond to help me get a car. When going to Imperial Chevrolet in Mendon, ask for Colby Craig and Omar Ihjul. They will treat you right.

Msull07

May 29, 2015

we went to Imperial to look at new cars and meet a gentleman named Kyle Ives. Kyle made the experience a pleasure because he took the time to listen at what we wanted then made some very good suggestion based on what he heard. Never once pushing us the way he wanted to go but listening and helping us make the right choice. I would tell anybody go to Imperial and shop for the car you want and ask for Kyle.

Betsy

May 28, 2015

I was in search of a very specific pre-owned Chevy (Suburban) and was dealing mostly with dealers near me. I found the car I ended up buying on the internet, and it was located at Imperial, which is not near my home. I worried that it would be too difficult, but John Earl, our salesperson, made the process so easy. He was very responsive, and even brought the car to me so that my husband could see it, too. John has superb follow up and follow through skills, and is a real gentleman.

brittanybrittany

May 28, 2015

I ended up coming to this dealership because my stepfather purchased his car here and had a great review. What a beautiful place! My salesman was John Earl and he was fantastic. He immediately assisted us in the lot while we were browsing and were able to pick my dream car within minutes! I would recommend this dealership to anyone. It has a friendly staff, great cars and great service. Thank you John!!

Denise S.

May 28, 2015

Had heard good things about the dealership so we went to shop for a new truck. Our salesman Wayne Brodsky was very helpful, polite and not pushy. He worked with us to help us get what we wanted and we left that night as new truck owners! I would recommend going to Imperial if you are looking for a new vehicle.

tweety0824

May 25, 2015

Mike Ghalbouni recognized us from buying previously when you were in Milford, he came right over and asked us what we were looking for. I really have never had such an experience with such friendly salespersons. It made the experience great.

D. Fadavi

May 23, 2015

Original visit did not go well. However reached out to Sarah on the internet sales dept. Sarah turned my negative into a positive. She listened and worked to gain my faith and trust. Upon her completing my request. I was referred to Bruce the mgr. Bruce picked up to continue to gain my faith and trust. With Sarah and Bruce they made the purchase of my new vehicle possible, via the salesman Colby. In all the sale was completed due to Sarah, Bruce and Colby. All great representatives of their company.

tribeiro

May 22, 2015

As a first time car buyer, Imperial Chevrolet offered great customer service. The employees were very helpful, personable, and knowledgeable when it came down to my final decision on which car I bought. I would recommend this dealership to anyone looking to purchase a car.

Jen76

May 21, 2015

My husband and I had such a wonderful experience at Imperial. They were extremely helpful, knowledgeable and delightful to work with from our salesman Wayne to the financing officer Ahmad and all the managers! I can't say enough about them!

newcar

May 20, 2015

I gave Imperial Chevrolet 5 stars because as a first time buyer they gave me so much information without the pressure of having to buy!

Purple car

May 20, 2015

I was not sure what kind of vehicle I wanted, Willie was patient with me not being able to make a decision. They found the car for me and made it all work! I wouldn't go any where else.

Steve G Milford

May 20, 2015

I took my 2009 Impala in for an oil change without an appointment and was told that 3 cars were ahead of me and if it is ok with me I could wait or make an appointment. I chose to stay and they gave me d discount card for eating at the Miss Mendon Diner on there property. My Daughter was with me and we planned to have a late lunch or early dinner there any way. The food is great. When we finished eating my daughter requested to check out the 2015 Camaros . I agreed because I wanted to say hello to my Mike { Mike Ghalboni } My sales rep. who sold me the 09 Impala and see if it is possible for me to too buy a new car at this time. Mike is a great person and if a deal can be done to benefit the buyer he will get it done. My daughter picked a Camero she liked, and sure enough it was the dream car that I thought I could never own. Mike said let me see what I can do. I owed the bank on the 09 and didn't think this could get done. A few minutes later Mie took us in to see Omar {Omar Ihjul } the Chevy business Mgr. Between the great deal Mike got me on the car and the fantastic low interest rate Omar got me on the Camaro with the bank they made my dream come true. We drove away wit the new 2015 Chevy Camaro a few minutes later .I can't speak highly enough about ( Mike Ghalbouni ) and ( Omar Ihjul ) ! Thank you!!!!! Steve Golinsky

Jarran915

May 18, 2015

Kyle from Imperial Chevy was amazing. He treated us like people and not as just a sale. I was able to get the car I've always wanted in a timely manner and I appreciate the efforts of both him and Ahmad. Definitely my best car buying experience and I look forward to dealing with him in the future

Doris54

May 16, 2015

On Tuesday MAY 11 , I had the day off and decided to make the trip to your Dealership. I was in deed in of a car as the one I had been driving was a 1997 Cavalier with over 238,000 miles on her. I pulled in to the place which at first site is quite overwhelming! I was greeted almost immediately by Kevin Ives. I explained my situation and he was very open and positive that there would be something for me . Within minutes we were out on the lot where the first car I saw turned out to be the one I purchased!! Once, I made the decision to proceed much to my surprise I might add, I was introduced to Jason Burt , whose Mom it turns out I had worked with for a few years at my previous job. This made me feel more than comfortable in speaking openly about my circumstances . He worked for more than an hour making the BEST DEAL POSSIBLE for me. Finances for me as of late have been difficult but I was more than satisfied with what we came up with. I ended up with a much newer car , a 2014 Chev Spark. I picked up my vehicle on Friday where that went as easily as the purchase. Kevin made it a point to be there when I could be to take possession of the car. They, both Kevin and Jason are an asset to your company and I would truly recommend them !!! By the way, I LOVE my new car !! Thank you for making the experience a good one! Sincerely,Doris St Louis

craigmendon

May 14, 2015

Had a great experience at Imperial Chevrolet over the weekend. My sales rep, John Earl, was very helpful and did not intimidate me or my wife as many car sales reps have a reputation for doing. The management that I worked with at Imperial was also very helpful and respectful. After online research we definitely got a good deal on a great vehicle.

reggiemo

May 14, 2015

After a long internet search for the right SUV , I began searching for a Chevy Equinox. I explored a few dealers and autotrader to find the lowest price and went out to Imperial. I walked in to Mike G greeting myself, my father and my boyfriend at the door. I had a stock number in mind and test drove that 2015 ls. When we started talking money, Mike was great- I mentioned another dealer had an lt for a comparable price and he took me out to see an ls that I got a better deal on. When my father went to pick up the vehicle the next day, a couple blemishes he found were fixed on the spot. Another issue surfaced that could not be readily addressed but was subsequently corrected to my satisfaction. They can't give you the shirt off their back but they'll do whatever they can to give you a good deal! I would like to thank Mike G, Tim, and Ahmed for their help in making the process of buying my first new car stress-less!

craigmendon

May 13, 2015

Had a great experience at Imperial Chevrolet over the weekend. My sales rep, John Earl, was very helpful and did not intimidate me or my wife as many car sales reps have a reputation for doing. The management that I worked with at Imperial was also very helpful and respectful. After online research we definitely got a good deal on a great vehicle.

rob

May 13, 2015

Bought more than 8 cars with them back in milford ma, now i dont recommend this dealer to nobody, i left a reviews in car.com and just received a phone call blackmailing me " if you dont remove your reviews we going to make sure you dont get approve for a new car ever" . Bad sales managers, they treat you like if you asking something for free. Get away

Anthony

May 12, 2015

I had the pleasure of working with one of the best sails people i have ever worked with. Kyle made my purchase very easy and painless. my family and i have bought 5 cars in the past 10 yeas from imperial and i have told myself i need to look at other dealerships. but i always end up back at imperial that has to say something.. my 6th car was purchased with Kyle Ives and with the help of Bruce D'Ambra i would recommend even if you don't plan on buying the car there go talk to these guys. you will be pleasantly surprised with the service you receive. i found people i can trust and even if Kyle leaves imperial i will follow him to the next dealership he goes to.

jowanski

May 12, 2015

I worked with a nice man Named Kyle, I forget the last name but he was courteous helpful knowledgeable and kind. He showed me whatever I wanted and do not push or try and rush me.Jason was the man who put all the numbers together for men and was helpful and jolly.Tim was another man who was kind and considerate as I had to leave for the evening and allowed me to come back the next day to make the sale.A great company to do business with. I would do it again and recommend it to anybody who asks.

anthonys

May 11, 2015

I had the pleasure of working with one of the best sails people i have ever worked with. Kyle made my purchase very easy and painless. my family and i have bought 5 cars in the past 10 yeas from imperial and i have told myself i need to look at other dealerships. but i always end up back at imperial that has to say something.. my 6th car was purchased with Kyle Ives and with the help of Bruce D'Ambra i would recommend even if you don't plan on buying the car there go talk to these guys. you will be pleasantly surprised with the service you receive. i found people i can trust and even if Kyle leaves imperial i will follow him to the next dealership he goes to.

Km curran

May 11, 2015

As stressed and nervous as I was- Kyle made this process at smooth as possible. He was helpful from the beginning in finding me my dream car, to helping with figuring out numbers and making sure it was the perfect car for me! He was friendly and easy to talk to and I would recommend him to anyone going to imperial to buy a car! Ahmad was also easy going to talk to and worked with what I could afford! These gentleman are both outstanding at what they do!

Scion Gangster lunch box

May 9, 2015

My experience at Imperial was exceptional,from the start Rodney Webster made it very comfortable for me to be frank with my situation, his personality and professionalism made me feel at ease and talk to,never feeling rushed and keeping to his word even giving me a call after the deal was done just to see how everthing was. i think i could say that Rodney and i are now friends. Thats how Rodney made my experience, Thank You Rodney Iwould also like to thank Bruce D' Ambra for the confidence to move forward and take the chance and trust myself,an experince that was overwelming for me .His personality as a true person and hard work to make it happen, i am so greatfull , I can call Bruce my friend as well, Thank You so much. Also, Ahmad Al-Jallad the man that made it all come together,working hard to get me the best deal and rate,giving me advise as to make my experience with my vehicle maximum,keeping his word and commitment to follow through, letting me rest assured all the leg work would be taken care of. Thank You,also my friend, Ahmad And to all the friendly people at Imperial for the hard work and life changing experience. Paul M.

snobrdr1815

May 9, 2015

Kyle and Ahmad were super helpful in the car buying process. I didn't feel like I was being sold a car, but helped through a process.

renegum1506

May 4, 2015

I must admit my choice of dealership was just great experience. the staff was very very good and I got a great deal. I would recommend this place again

SoccerJay

May 4, 2015

Out salesman John Earl took care of us from the start. He answered every question courtesy and honestly. We never felt rushed or pressured to buy; he laid out the options and the benefits and allowed us to pick what was best for us.

TRoberts

May 4, 2015

I was recently introduced to Imperial Chevy and I was taken back by how well everything was handled.It could not have been any better. Scott was a real proffessional and everything went smoothly. His product knowledge was great and his word was on point and honest. I can say from a business stand point Scott is an asset to Imperial chevrolet and I would highly reccommend this dealership to others as we have already done.

Digadoo

May 2, 2015

Brian & Omar & Sarah were great. I had a very nice experience. Everyone was very helpful. I would recommend Imperial to everyone. Thanks so much. Diane Lopes

richard3769

May 1, 2015

I purchased my 2013 Jeep Compass from Ed Connors at Imperial Cars yesterday, this was by far the best car buying experience I have ever had, it was easy, and Ed really nailed this one in getting me to the number that I needed to make this purchase work for my budget. I will not hesitate to recommend Imperial Cars to anyone who wants to buy a new or used car.

Fscafuto

Apr 30, 2015

I had nothing but good experiences here!!! Aline was a great help with finding the perfect car for me. Tim was nothing but helpful with making everything work out! This dealership is amazing and everyone that works here is nothing but helpful and friendly!

michael colorado

Apr 29, 2015

I just bought a brand new chevy colorado from Imperial Chevorlet and had an exceptional visit. Wayne Brodsky was very helpful in making sure I got what I wanted and seeing it through till the end, also Ahmad Al-Jallad helped me through the buying process and made it very easy.

tdraleau

Apr 29, 2015

Bought a 2015 Silverado. Aline was friendly, easy to work with and easy to reach throughout the process, Bruce was great at explaining the process and willing to work with me on a price and Omar's persistence got a price that was affordable.

rbarry84

Apr 28, 2015

bought a new 1500 all-star edition and Wayne my sales man and Omar my finance guy made it an enjoyable experience. I bought my truck on Saturday afternoon and had it cleaned fueled up and plates by Monday.

kandhhill

Apr 27, 2015

We just leased a 2015 Equinox and we LOVE it! We had actually just stopped in to look at them and ask some questions. We have wanted one for a while but didn't think we could get one because we owed more than car other car was worth. But we decided to stop in and ask some questions. Our dealer was Scott Bregnard and he was wonderful! He was very casual and down to earth in his conversation with us. He answered all of our questions and then some. We ended up making the deal partly because of Scott. Great experience over all! We will highly recommend this dealership and this dealer!

kathy 1210

Apr 27, 2015

I just bought a 2010 Hyundai Elantra and I am very pleased with the car. With the help of Willie LandryI found the process very easy

jlovely

Apr 24, 2015

I went into Imperial not exactly sure what type of pick up truck I wanted because I wasn't sure if I could get something I liked in my price range. After talking with Brian for a minute he came right back with the perfect truck! It had just been traded in so it needed some work done which ended up taking 3 weeks. I had originally been told it could take up to 10 days so the extended wait was quite aggravating. However, Brian was so patient with me and got right on every request and question I had. Imperial even gave me a car of theirs to drive for a few days when I had to turn mine in because of the overlap in insurance. Ahmad in financing was also very helpful and did his best to get me the best deal possible. Overall, I had a great experience with Imperial Chevrolet, despite the long wait. It was well worth it as all parties made sure I got the truck in the best condition.

Joe B.

Apr 24, 2015

I have been doing business with Imperial for many years and I don't think there is a better place to do business.They are a pleasure to do business with. Especially Bruce D'Ambra.

Kharinga77

Apr 23, 2015

My experience was great! They did everything the could to get me the car that I wanted at the price I wanted. They took care of the previous car loan no questions asked. Brian was very friendly and was very informative about the vehicle and all the features and explained to me exactly how a lease works since this was my first time leasing a vehicle. All in all it was a great experience and I am very pleased with my purchase :)

Stephen O

Apr 21, 2015

Wayne was a professional, he did what said he would do. There was no bait and switch that I was getting at other dealerships. He also found me an extra $400 in rebates to make the deal even better. I highly recommend Wayne for your salesman and Imperial to buy your next car or truck.

Tom567

Apr 21, 2015

I went in looking for a Silverado and had a good idea of what I wanted to pay. Getting to the number I was looking for was painless and the amount I received on my trade was fair.

mamajeanne8

Apr 16, 2015

My Malibu needed a minor recall and while it was being serviced, Aline Almeida came up to me and asked if she could help me...not needing a car cause the Malibu was only a year old (for me)..it was a 2013..so she heard my concerns and proceeded to walk the grounds with me and bingo..got the car I should have purchased a year ago..an suv..She was so personable and did everything possibl in her power to get me what I needed/wanted...then in the finance office, Mike Ghalbouni also did everything possible to make it work for me..

Sheabutta85

Apr 14, 2015

Yesterday I purchased a 2015 Chevy Cruze from this dealership. I was incredibly impressed with how honest these people were with me. The sales person I worked with, Mike, was funny and made myself, my mother, and our friend very comfortable. We were explained everything so we weren't confused and knew what we were getting ourselves into. Omar was great and helped get us a great rate on the car! I have already recommended all of my friends to go check out the dealership and I plan on going back for all of my car purchases there in the future.

beenie

Apr 9, 2015

My husband and I had a great experience. Willie Landry and Omar Ihjul were awesome and very helpful. I got what I wanted and very pleased. Thank you

Brian

Apr 6, 2015

I bought a 2014 Equinox and traded my Chevy Impala. The entire process was very quick and easy. I never felt any pressure. They even allowed me to take an extended test drive by myself. The price I got was very good and the trade value was the best anywhere. The sales managers Bruce Dambra and Tom Sollecitto are the two best in the business. My Salesman was John Earl and he was just the nicest and helpful sales person I ever met. If you go in please ask for him. You will be very happy you did. The Service department is great as well. They made me a new key and programmed a new remote while I was doing the paperwork and it was ready when I left with my new car. I forgot to mention that the even gave me a gift card for the on site diner while I waited to go to the finance office. Evidently they are having a good month, but if others are having this same good experience I can understand why.

Klynn

Apr 6, 2015

Wayne was very great to work with. He found the right car for my daughter for her first car. The experience was pleasurable and would highly recommend him to anyone. He kept in contact every step of the way. We are very satisfied.

melissa84

Apr 6, 2015

Going into my 3rd dealership in many months my expectations were not the highest as my last two attempts were completr failures, not even considering me after finding out i had an outstanding loan out(which ive made on time payments past 2 yrs) and that my credit score wasnt the greatest (above 550). Walking into Imperial salesman Scott Bregnard greeted me with the utmost respect and after hearing my situation promised he would get me into a new car and not to worry. He was right, 2 days later I walked out with a brand new 2015 Chevy Spark with the monthly payments staying in the range i requested. Would highly recommend Scott & Imperial!

Brian

Apr 5, 2015

I bought a 2014 Equinox and traded my Chevy Impala. The entire process was very quick and easy. I never felt any pressure. They even allowed me to take an extended test drive by myself. The price I got was very good and the trade value was the best anywhere. The sales managers Bruce Dambra and Tom Sollecitto are the two best in the business. My Salesman was John Earl and he was just the nicest and helpful sales person I ever met. If you go in please ask for him. You will be very happy you did. The Service department is great as well. They made me a new key and programmed a new remote while I was doing the paperwork and it was ready when I left with my new car. I forgot to mention that the even gave me a gift card for the on site diner while I waited to go to the finance office. Evidently they are having a good month, but if others are having this same good experience I can understand why.

castigne1

Apr 2, 2015

I went to just look at cars not sure about buying but saw the forest green cruise LT and saw salesman John Earl and I ended up buying the cruise John was very informative I would recommend Imperial to all friends and family Just go see John Earl Thanks John

mhughes87

Apr 1, 2015

I went in not really expecting to buy a car, but I knew what I wanted. I have never bought a new car before. I pulled in and saw the car I wanted to try out. Immediately went to see the salesman, ED, and he let me test drive it and instantly I was in love. Everyone there was so friendly and helpful, but mostly Ed just made the entire process extremely easy and pleasant. This dealership is absolutely wonderful. If you are looking for a new car, go here! and ask for Ed Conners! Could not love my car more!

lindberg

Mar 30, 2015

This is the first time we purchased a new car in about 12 years. We were dreading dealing with car salesman again. But I must say that Scott was great to work with. Even with it being a snowy cold day he had no problem listening to what we wanted and trying to find us what we wanted.. We gave him our price range what type of vehicle we wanted and he did the rest. He was not afraid to make suggestions but reassured us that he would try to get us what we wanted. He followed every thing through right to the end. It was a real pleasure to work with Scott.

MikeP

Mar 30, 2015

Scott was very knowledgeable, friendly and easy to deal with. We had a bit of an issue with the wording of the rebates in their ad, but Scott was able to work through the issue. He took care of us from the time we walked in, through the paperwork and until we drove away with our new car.

Eric

Mar 26, 2015

Scott made the whole experience of buying my 2011 Jeep Liberty a positive one! He was wonderful to work with throughout the whole process from start to finish. Before I even walked into the dealership he worked very hard to find the vehicle I was looking for. He was very responsive throughout the whole process and always followed through on everything he said. I really felt like he took great care of me and wanted to make sure I was 100% satisfied. I would definitely purchase another vehicle from Scott!!!

ericnormandin

Mar 26, 2015

Scott made the whole experience of buying my 2011 Jeep Liberty a positive one! He was wonderful to work with throughout the whole process from start to finish. Before I even walked into the dealership he worked very hard to find the vehicle I was looking for. He was very responsive throughout the whole process and always followed through on everything he said. I really felt like he took great care of me and wanted to make sure I was 100% satisfied. I would definitely purchase another vehicle from Scott!!!

ashley061186

Mar 25, 2015

All members of my family have bought serveral cars from Mike Ghalbouni. Always a fun experience to Imperial. I was nervous about being approved for a loan and Mike was considerate in explaining which options were better for me given my situation. I would and have recommended people to see him. Also, Omar Ihjul was great with my financing. I told him how much I could afford and he made it happen. I also was able to afford added coverage. Omar was fun and down to earth which made this experience great. I am greatly appreciated for all both have done for me.

jouellette

Mar 25, 2015

The genuine freindliness and professionalism that the staff treated myself and my brothers with , made me very comfortable and confidant that buying at imperial as apposed to the dealership where I've bought 2 trucks in the past, was a good decision. I heartily recomend to anyone looking to buy a vehicle, that they shop here last.

Kim

Mar 23, 2015

My husband and I purchased a vehicle at Imperial yesterday and had a fantastic experience! My husband spoke with Kyle via telephone prior to arriving and was promptly greeted upon our arrival to find that he had listened to our needs on the telephone and already had several selections pulled up for us to view. He was so accommodating and friendly and was very polite to our children who were with us as well. Overall he was extremely professional and knowledgeable and we were very pleased with his service and how quickly he helped us to find the perfect vehicle for our family.

Kim3125

Mar 23, 2015

My husband and I purchased a vehicle at Imperial yesterday and had a fantastic experience! My husband spoke with Kyle via telephone prior to arriving and was promptly greeted upon our arrival to find that he had listened to our needs on the telephone and already had several selections pulled up for us to view. He was so accommodating and friendly and was very polite to our children who were with us as well. Overall he was extremely professional and knowledgeable and we were very pleased with his service and how quickly he helped us to find the perfect vehicle for our family.

Bruce

Mar 22, 2015

Salesperson (Jeanty) was courteous and knowledgeable ; answered any question I had concerning the vehicle.He did not pressure or push anything on me that I wasn't interested in. The dealer even beat a previous offer I received from another dealership and with less mileage!!

zr

Mar 21, 2015

Buying my car at Imperial was a great experience. The car was priced well and the sales people were very helpful. Both Brian and Tim gave me a lot of attention and useful information about the car i was looking at. Omar was very helpful and informative about the different financing options available.

kcash222

Mar 20, 2015

I was very pleased with my car buying experience with Imperial. They were straightforward and made the experience stress free. My dealer came in on his day off to deliver the vehicle and walk me through the user manual. I would definitely recommend Imperial to anyone who wants great customer service.

Brittany

Mar 19, 2015

Scott did an awesome job. He made sure that i got everything i wanted and more out of our visit. He wasn't too pushy, and he took his time, making sure i was happy with the vehicle i was purchasing. I will definitely be returning in the future. Thank you so much for the great experience, and for helping me with everything! If you're buying a car, i recommend going to Scott!

Christian C

Mar 19, 2015

I've been coming to this dealership to have my Avalanche serviced for several years due to their great service staff so it was only natural that I try to find my next vehicle from Imperial. My sales rep Kyle was not pushy in the least rather very accommodating & attentive. I couldn't have asked for the process to have gone smoother. I love my new truck and would go back again without hesitation.

Lee

Mar 19, 2015

Imperial has a great reputation and it is easy to see why they are a respected dealership. I will make all my future car purchases here!

Chris C.

Mar 19, 2015

I've been coming to this dealership to have my Avalanche serviced for several years due to their great service staff so it was only natural that I try to find my next vehicle from Imperial. My sales rep Kyle was not pushy in the least and very accommodating & attentive. I couldn't have asked for the process to have gone smoother. I love my new truck and would go back again without hesitation.

ZZstunner

Mar 19, 2015

Imperial has a great reputation and it is easy to see why they are a respected dealership. I will make my future car purchases here!

Judy & Joe

Mar 18, 2015

If you are looking for the absolute best car buying experience possible then all you need to do is contact Scott Bregnard from Imperial Chevrolet in Mendon, Mass. Scott goes above and beyond to find the perfect car to fit your needs. A personable guy that truly cares about his customers......he is the "real deal". I look forward to working with Scott again in the future. In the meantime I will recommend him a thousand times over!!

JV

Mar 18, 2015

Wonderful team!! I was very happy to work with two people who were concerned about me getting a car that would be good for me at a price that was fair.

Brittanykaren

Mar 18, 2015

Scott did an awesome job. He made sure that i got everything i wanted and more out of our visit. He wasn't too pushy, and he took his time, making sure i was happy with the vehicle i was purchasing. I will definitely be returning in the future. Thank you so much for the great experience, and for helping me with everything! If you're buying a car, i recommend going to Scott!

cindy

Mar 18, 2015

I have brought a car at this dealership, before and had my car serviced there also. That is why I went back, to the dealership, very happy with there customer service! The Salesman I had was great, and I enjoyed all of the staff,that helped with my purchase.

Judy & Joe

Mar 18, 2015

If you are looking for the absolute best car buying experience possible then all you need to do is contact Scott Bregnard from Imperial Chevrolet in Mendon, Mass. Scott goes above and beyond to find the perfect car to fit your needs. A personable guy that truly cares about his customers......he is the "real deal". I look forward to working with Scott again in the future. In the meantime I will recommend him a thousand times over!!

jverdone

Mar 18, 2015

Wonderful team!! I was very happy to work with two people who were concerned about me getting a car that would be good for me at a price that was fair.

Kathryn W.

Mar 17, 2015

This was my second time purchasing a vehicle from a dealership. I wish I had gone to Imperial the first time around! The atmosphere is so inviting along with the extraudinary customer service provided by the employees whom work there. Our sales consultant was amazing and caring. He took all of our needs and expectations as top priority. While waiting, he even took pleasure in checking in with us to ask if we needed anything. I am extremely pleased with our experience and the service we received. We had a lot of laughs, great conversation, brought home a new car, and am proud to say I have found new friends in Imperial. All my future vehicle purchases will indeed be from here. Thank you Imperial for being as amazing as you are. Thank you Ed Connors for being amazing and making our visit so wonderful.

BarbR

Mar 17, 2015

This is my second lease from Imperial and I would come back again! The first time I leased, I got a much better deal at Imperial Chevy than from another dealership (I'm talking $70/month) and decided to come back when I needed to trade in two cars for one.Brian M was so helpful from the beginning - looking up different models that would fit me and my fiance's financial situation. We first came in on a Friday and he worked with us until Sunday afternoon finding us the best car. Brian was attentive through emails, texts, and phone calls and never seemed to be put out by all of our questions and second guessing.Everyone I dealt with at Imperial, both last year and this year, was very nice. Of all dealerships I've been to, this is by far the best experience. I would absolutely recommend this dealership to anyone looking for a car!

Kathryn W.

Mar 17, 2015

This was my second time purchasing a vehicle from a dealership. I wish I had gone to Imperial the first time around! The atmosphere is so inviting along with the extraudinary customer service provided by the employees whom work there. Our sales consultant was amazing and caring. He took all of our needs and expectations as top priority. While waiting, he even took pleasure in checking in with us to ask if we needed anything. I am extremely pleased with our experience and the service we received. We had a lot of laughs, great conversation, brought home a new car, and am proud to say I have found new friends in Imperial. All my future vehicle purchases will indeed be from here. Thank you Imperial for being as amazing as you are. Thank you Ed Connors for being amazing and making our visit so wonderful.

MelissaBettencourt

Mar 17, 2015

Weve had great experience working with Ed Connors, he was extremely helpful in providing what was needed and followed up after the purchase. He took his time to work with us to get us exactly what we needed. Well definitely advise all our friends and family to look for your dealership and for Ed on their next purchase.

Ddelucia

Mar 14, 2015

Car shopping is something that I dread and dealing with pushing salesmen is one of my least favorite situations. However, Jimmy B from Imperial Cheverlot made my car buying experience a breeze. He never made me feel pressured or overwhelmed, in fact, he was easy to talk to and very respectful. I highly recommend Imperial Cheverlot to others, all the staff I dealt with was great- Jimmy, Bruce, Tim- thank you! -Danielle:)

Ddelucia

Mar 14, 2015

Car shopping is something that I dread and dealing with pushing salesmen is one of my least favorite situations. However, Jimmy B from Imperial Cheverlot made my car buying experience a breeze. He never made me feel pressured or overwhelmed, in fact, he was easy to talk to and very respectful. I highly recommend Imperial Cheverlot to others, all the staff I dealt with was great- Jimmy, Bruce, Tim- thank you! -Danielle:)

Theo316

Mar 12, 2015

Overall, my experience at Imperial Chevrolet was very good. Jake was very attentive to meand my wife while we waited to speak with Omar to speak on financing. Jake even gave us a $25.00 gift card to the Miss Mendon Diner so we could have dinner while we waitied. I admit, here, publically, that I was impatient and probably called and complained earlier than I should have, and Jake took that all in stride and that just makes him a better sales person in my book, and I thank him for that. Everyone that I spoke with, throughout my purchase at Imperial, treated me with nothing but kindness and respect. My Sonata runs great and I couldn't be happier. Also,. I literally just texted with Jake and even now even AFTER the sale is all said and done Jake is still taking care of me with a service question. Simply Awesome!! Thanks for eveything....to everyone!Theo

BVBRME

Mar 10, 2015

I came into Imperial Chevrolet looking for a new car. I have had bad experiences in the past buying cars. I always felt that the salesman talked down to me and treated me different just because I am a woman. My car was about to hit 100,000 miles and I wanted to get a reliable vehicle at a good price. I met Ed Connors and he was AWESOME! I felt no pressure to buy a car at any time. Ed's focus was on helping me find the right car at the right price, and Ed did just that. I found the perfect car and even kept the same monthly payment. From start to finish the purchase was done with ease. Omar Ihjul did my financing and was so nice and explained everything to me. The sales managers Bruce D'Ambra and Tim Donohue were also so nice and helpful. I still can't believe that purchasing a vehicle can be stress free! Thank you again Imperial Chevrolet. I will recommend you guys to anyone I know who is in the market for a new car.

BVBRME

Mar 10, 2015

I came into Imperial Chevrolet looking for a new car. I have had bad experiences in the past buying cars. I always felt that the salesman talked down to me and treated me different just because I am a woman. My car was about to hit 100,000 miles and I wanted to get a reliable vehicle at a good price. I met Ed Connors and he was AWESOME! I felt no pressure to buy a car at any time. Ed's focus was on helping me find the right car at the right price, and Ed did just that. I found the perfect car and even kept the same monthly payment. From start to finish the purchase was done with ease. Omar Ihjul did my financing and was so nice and explained everything to me. The sales managers Bruce D'Ambra and Tim Donohue were also so nice and helpful. I still can't believe that purchasing a vehicle can be stress free! Thank you again Imperial Chevrolet. I will recommend you guys to anyone I know who is in the market for a new car.

jacobmathai2000

Mar 8, 2015

excellent experience with imperial Chevrolet- I wanted an impala for about two years now but still not made up my mind to buy a car at that point- but I saw the car it was the one I was looking for.Jacob Karl, young enthusiastic and experienced with lot of patient man - gone through every thing I want to know about the car- especially with the price and trade. I really appreciate your hard word and patients. here I am with 2014 Chevrolet impala- loaded and I love it. hopefully I can enjoy this can for long time. also the finance department Mr. Ahmad was really great. I will recommended anybody to buy a car from imperial Chevrolet Mendon MA. thanks again.

Dick

Mar 3, 2015

I wanted a new "red" Tahoe and found it on auto trader and carguru !! I called ahead and was greeted at the door. The salesman was very nice and the car was in the showroom !I knew what I wanted and after a brief meeting with the sales manager "Tim" we had a deal.This was on Friday and I had to come back Saturday to pick the car up and pay for it .(100 miles away). On Saturday the car was all preped and ready to go !! But I had to go through the busines manager and this can get nasty when you do not buy an additonal program.Omar was friendly,humorous and courteous.

Hendrix100782

Mar 3, 2015

I purchased a used truck this week from John Earl. I was able to test drive and finance my car in about 2 1/2 hours. I would recommend John and the finance dept to any of my friends or family. If you are in the market to purchase a vehicle I highly urge you to pay John and the rest of imperial's staff a visit. You will not regret it!!

TD

Mar 1, 2015

In 2003 I was looking for a truck and since I live in Nassau County on Long Island in NY, you would think I could find something. Well I looked for a long time, and no matter where I went I couldn't find what I was looking for at a price I was willing to pay . . . My Brother in Law lives in Bolton MA, and mentioned "Imperial Chevy". He said they will have what your looking for at a price you won't be able to match . . . So I hopped a train north, refusing to come home empty handed, my ticket was one-way! Sure enough they did! At a price that people were asking for used vehicle's, I kid you not! Long story short, Feb, 28 2015, I signed the papers on my 2015 Silverado! This time I tried a lease, uncharted waters for me, but the guys made the process pleasant and explained everything to me in a simplified manner. I could not be happier with how the deal went. . . Twelve years after my first purchase the experience was exactly what I expected. . . . I will never buy from anyone else . . . there is no reason! If your not a Chevy guy, now at the new location, you can shop Chrysler, Dodge, Ram, and Ford all at the same address! Absolutely no reason to go anywhere else . . .

Medfield Mary

Feb 27, 2015

My grandson asked me to go to Imperial Chevrolet with him to look for a car. On arriving we met Brian Martin . His knowledge of cars and his personality made it so easy for my grandson to find the perfect car that I also found a car that day even though I had no intention of buying one . Not only is Brian a perfect salesman we loved the time we had with Omar an Ahmad in finance. Anyone that asks us about car buying we will send them to Brian.

"Marty Prendergast"

Feb 26, 2015

I went to Imperial Chevrolet after seeing an add in the local newspaper. I was looking for a used car but I did not know exactly what i wanted. The staff at Imperial Chevrolet were not only very knowledgable and professional but they were friendly and eager to help me in any way i needed. I had been to other dealerships in search for a vehicle but Brian Martin is the greatest sales rep by far and he made buying a new vehicle which would normally be a stressful event very easy and fun. He was extremely knowledgable and was able to answer any questions that i had and even picked me up at my house a couple towns over and drove me to the dealership to pick up my car when it was ready. I would recommend that anyone that is looking for a new vehicle go and see Brian Martin and in the future if i ever need to buy a car i will go and see Brian first!!

connellben

Feb 26, 2015

Easy to deal with, took the time to compare vehicles and did a great job! I would recommend going to visit them as they did not have a hard time pricing like other dealerships. Easy to work with and pleasant plus a wonderful selection.

Marty

Feb 26, 2015

I went to Imperial Chevrolet after seeing an add in the local newspaper. I was looking for a used car but I did not know exactly what i wanted. The staff at Imperial Chevrolet were not only very knowledgable and professional but they were friendly and eager to help me in any way i needed. I had been to other dealerships in search for a vehicle but Brian Martin is the greatest sales rep by far and he made buying a new vehicle which would normally be a stressful event very easy and fun. He was extremely knowledgable and was able to answer any questions that i had and even picked me up at my house a couple towns over and drove me to the dealership to pick up my car when it was ready. I would recommend that anyone that is looking for a new vehicle go and see Brian Martin and in the future if i ever need to buy a car i will go and see Brain first.

Willgilroy

Feb 24, 2015

I went to another dealership and felt like they were not trying to work with me, my brother took me to imperial to see Scott because he had just gotten a car from him a few weeks prior and I can see why he recommended me see Scott bregnard, this guy was great, no B.S. With this guy, I would absolutely recommend him to any of my friends and they worked with me to make the numbers right, overall great experience

RyPo

Feb 23, 2015

We have bought several cars from Imperial dealerships over the years. We bought my wife's car from Imperial Chevrolet last year and had another great experience, probably the best one yet, until this time around. Scott Bregnard Jr. was the salesman for her car and we had such a great experience that when I decided to buy a brand new Silverado, I called him. He immediately remembered us. I came in the next day, found the truck we wanted, and started the paperwork! Bruce D'Ambra helped tailor the deal and worked with us to get it done, just like with my wife's car. Omar Ihjul got us a better rate than we were expecting and got our financing set. I came the following day to pick up the truck, but there was an issue with it. Scott and Bruce were more than accommodating and worked hard to find a solution to the problem. They got a new truck squared away and ready for delivery within a couple days. I am beyond satisfied and appreciative with what they did for us to get our new truck! I am very happy to have it in my driveway now. Scott is a great sales person and easy to work with. He listened to what we were looking for and got us the truck we were after. Bruce is equally as good of a sales manager, working hard to get us the best deal possible. Even though there was a hiccup in the process, they did everything to get it done and make us happy! They couldn't have been any better to us. We plan to purchase my wife's next vehicle there in the next few years. Go in and ask for Scott, you won't be disappointed. He worked hard, got us a deal, and went above and beyond in doing it. Imperial Chevrolet is lucky to have him.

PatriotBlue13

Feb 23, 2015

We have bought several cars from Imperial dealerships over the years. We bought my wife's car from Imperial Chevrolet last year and had another great experience, probably the best one yet, until this time around.Scott Bregnard Jr. was the salesman for her car and we had such a great experience that when I decided to buy a brand new Silverado, I called him. He immediately remembered us. I came in the next day, found the truck we wanted, and started the paperwork! Bruce D'Ambra helped tailor the deal and worked with us to get it done, just like with my wife's car. Omar Ihjul got us a better rate than we were expecting and got our financing set.I came the following day to pick up the truck, but there was an issue with it. Scott and Bruce were more than accommodating and worked hard to find a solution to the problem. They got a new truck squared away and ready for delivery within a couple days. I am beyond satisfied and appreciative with what they did for us to get our new truck! I am very happy to have it in my driveway now.Scott is a great sales person and easy to work with. He listened to what we were looking for and got us the truck we were after. Bruce is equally as good of a sales manager, working hard to get us the best deal possible. Even though there was a hiccup in the process, they did everything to get it done and make us happy! They couldn't have been any better to us. We plan to purchase my wife's next vehicle there in the next few years.Go in and ask for Scott, you won't be disappointed. He worked hard, got us a deal, and went above and beyond in doing it. Imperial Chevrolet is lucky to have him.

MRH

Feb 21, 2015

Just purchased a new Equinox and had a great experience. Every employee was friendly and helpful, even when someone else was taking care of us. We were warmly greeted by Bruce on each visit and were made to feel like we were the most important customer he had to take care of. Jake answered every question and was very patient in explaining all the features of the vehicle as well as making sure everything was ready for pick up. We did not feel rushed or pressured and Ahmad was excellent with all the paperwork . Every effort was made to find the perfect vehicle for our needs. Can't thank the team enough for a positive experience!

gabriel

Feb 18, 2015

I've been to a lot of dealerships looking for a vehicle but my credit wasn't the greatest but with the help of Ed Connors and Omari was able to get in the car THAT I WANTED not the one other dealers wants you to have so i would recommend to anyone looking for a car .....great service

dolze

Feb 16, 2015

The coldest day in years was the hottest day to purchase a new truck for my wife i cannot explain fully i drove over 50 miles and from the minute i got out of my vehicle until driving away in our new truck it was the most pleasurable experience purchasing i have ever had. i don't think anyone there has the word NO in their vocabulary quick easy efficient 10 STARS

MRH

Feb 16, 2015

Just purchased a new Equinox and had a great experience. Every employee was friendly and helpful, even when someone else was taking care of us. We were warmly greeted by Bruce on each visit and were made to feel like we were the most important customer he had to take care of. Jake answered every question and was very patient in explaining all the features of the vehicle as well as making sure everything was ready for pick up. We did not feel rushed or pressured and Ahmad was excellent with all the paperwork . Every effort was made to find the perfect vehicle for our needs. Can't thank the team enough for a positive experience!

dolze

Feb 16, 2015

The coldest day in years was the hottest day to purchase a new truck for my wife i cannot explain fully i drove over 50 miles and from the minute i got out of my vehicle until driving away in our new truck it was the most pleasurable experience purchasing i have ever had. i don't think anyone there has the word NO in their vocabulary quick easy efficient 10 STARS

krisoh22

Feb 15, 2015

Just bought an SUV at Imperial Chevrolet! What an amazing selection! So thankful to Jimmy B for helping me find the right one for my family. He was so helpful and never made me feel pressured. I would also like to thank Omar and Bruce for all their help! They all made the process very easy.

Gmarie738

Feb 8, 2015

I went into imperial Chevrolet with the hopes of buying a new Cruze. I was greeted by my salesman Jake Kral and from the moment he greeted me I felt at ease. He asked me important questions about my needs and wants and actually listened to what I had to say. Not once did he interrupt me or tell me I don't need this or that, like I've dealt with in past situations, and found me the perfect car. After the test drive it came down to the moment of truth, price. EASIEST thing I've been through in in any buying experience EVER. Jake explained what rebates I qualified for and appraised my trade. We were still a little bit off so Tim came over and Jake explained the situation. A few moments later the numbers fit like a glove. It was a busy Saturday so instead of just letting me wait and stew on what just transpired Bruce offered me a gift card to the diner on the lot so I could get lunch. WHO ELSE DOES THAT!?! The food was delicious and once I came back it was time to meet with Ahmad to go over the final payments. Ahmad explained everything clearly and thoroughly so there was no gray areas. All in all I had a great experience and I LOVE my Chevy Cruze!! Thank you Bruce, Timmy. Ahmad, and Jake for making it a great experience. My line of work requires me to see a lot of people and if anyone asks me where I purchased my car without a hesitation I will say Imperial!!

Richard C

Feb 7, 2015

Never thought buying a car would be so much fun.My salesman John Earl didn't try to sell me something i didn't want instead he listened to what i wanted and it didn't stop there he found me the right car at the right price.While we waited for Omar Ihjul to finish with another cuctomer in finance we talked and laughed like two old friends. After a short wait Omar was fast to do the paperwork and made it just as fun.The dealership was clean and well set up in a sports theme which was real cool. So there is no doubt that the next time i buy a car it will be at Imperial " in the little town of Mendon "

CyndyS.

Feb 6, 2015

Salesman (Scott) was extremely helpful, open and straightforward. He answered all questions candidly and was both personable and professional. He did not waste time and got answers and information we needed quickly and effectively. He was the 1st person we saw when walking into the sales room and we are very glad we chose him to work with (versus any of the other 4+ salespeople in the area that day). I would (and will) refer him future business from both friends and associates that may desire to purchase a Chevy. The day I picked up the car he spent plenty of time with me to make sure I was comfortable before driving off the lot. My finance experience with Omar also an excellent experience and there was no time wasted. To seal the deal Tim came up to me at the end when I signed the release paper to shake my hand like a professional. Overall our experience was excellent, We want to thank everyone involved. Cyndy S.

cj4fitness

Feb 6, 2015

Salesman (Scott) was extremely helpful, open and straightforward. He answered all questions candidly and was both personable and professional. He did not waste time and got answers and information we needed quickly and effectively. He was the 1st person we saw when walking into the sales room and we are very glad we chose him to work with (versus any of the other 4+ salespeople in the area that day). I would (and will) refer him future business from both friends and associates that may desire to purchase a Chevy. The day I picked up the car he spent plenty of time with me to make sure I was comfortable before driving off the lot. My finance experience with Omar also an excellent experience and there was no time wasted. To seal the deal Tim came up to me at the end when I signed the release paper to shake my hand like a professional. Overall our experience was excellent, We want to thank everyone involved.Cyndy S.

2lilagirls

Feb 2, 2015

I went through many dealerships in Connecticut and then found a few in Mass and this was the only place that I was fortunate to have a sales man who stood by me and didn't give me the run around and our family purchases lots of vehicles. He backed me up and knew his business and I didn't have to feel defeated or stressed. Financing was a bit of hassle even though I had my own to provide and the laws of Mass are not appealing what so ever. I wouldn't trade John Earl though and would go through it again in a heartbeat to have him a sales man.. I love the car and still getting use to it!!!

Wendy

Jan 31, 2015

We just purchased a Ford Fiesta from Jimmy the car had a mild repair, they took car of it quickly and provide us a rental car. It was the nicest dealership we have ever dealt with. We will buy another car from them. Jimmy was extremely helpful and nice to deal with making my son's first car purchase awesome! Thanks Jimmy.

Barbara

Jan 28, 2015

Ed Connors was the salesman that sold us our 2014 Chevy Impala. Ed is a very nice person and was very professional. He was very knowledgeable, friendly and not at all pushy. He took the time to explain all of our options and we didn't feel any pressure to buy the car. The car is wonderful. I love the car. It is very comfortable and safe. This is the second car we bought from Imperial Chevrolet. We definitely will be back in the future.

Barbara

Jan 27, 2015

Ed Connors was the salesman that sold us our 2014 Chevy Impala. Ed is a very nice person and was very professional. He was very knowledgeable, friendly and not at all pushy. He took the time to explain all of our options and we didn't feel any pressure to buy the car. The car is wonderful. I love the car. It is very comfortable and safe. This is the second car we bought from Imperial Chevrolet. We definitely will be back in the future.

lynn

Jan 27, 2015

It was great working with Dave Cap, the salesman at Imperial. He was well informed on our brand new Silverado truck. He gave us the best deal he could get for us which we entirely appreciated. Made shipping for the truck so much more pleasant. Ahmad in the finance area explained everything to us in great detail and a pleasure to work with....

Renata

Jan 26, 2015

When I decided to buy a truck I thought to go visit Imperial because of a lot of variety that you guys have. When I entered to that door, I was very welcomed by Ed Connors who was very professional, patient and very helpful to help me to find me a truck the way I wanted. Thank you Ed Connors for this experience. This was the first time that i bought a car with total satisfaction in all the services that you and Inperial provided me.

Emily Kyrargyros

Jan 15, 2015

I was determined to trade in my previous vehicle for a used Jeep compass. My car salesman, Brian Rische, searched high and low to provide me with the perfect one! He was so friendly and made my shopping experience so enjoyable. I will definitely be purchasing from him again. The manager, Tim, was so nice and was so involved in making sure I had exactly what I wanted. I really appreciated that. Omar, the business manager, explained all financing options to me and pricing. He went out of his way with various phone calls to make sure I got the absolute best deal. The other manager, Tom, shook my hand and congratulated me on my purchase! :) I cannot thank these guys enough! Outstanding service and an enjoyable day! I highly recommend these guys at Imperial Cars for your future purchases!! :)

rftiberio

Jan 15, 2015

After nearly eight years it was time for a new Suburban. Looked at a few other dealerships without much luck. Came back to Imperial and found what I was looking for. Nice people at Imperial. They didn't try to "sell" me anything and made the process stress-free. Check them out!

rftiberio

Jan 15, 2015

After nearly eight years it was time for a new Suburban. Looked at a few other dealerships without much luck. Came back to Imperial and found what I was looking for. Nice people at Imperial. They didn't try to "sell" me anything and made the process stress-free. Check them out!

ekyrargyros

Jan 14, 2015

I was determined to trade in my previous vehicle for a used Jeep compass. My car salesman, Brian Rische, searched high and low to provide me with the perfect one! He was so friendly and made my shopping experience so enjoyable. I will definitely be purchasing from him again. The manager, Tim, was so nice and was so involved in making sure I had exactly what I wanted. I really appreciated that. Omar, the business manager, explained all financing options to me and pricing. He went out of his way with various phone calls to make sure I got the absolute best deal. The other manager, Tom, shook my hand and congratulated me on my purchase! :) I cannot thank these guys enough! Outstanding service and an enjoyable day! I highly recommend these guys at Imperial Cars for your future purchases!! :)

bobb

Jan 9, 2015

I didn't need a new truck but wanted one. After searching inventory, explaining the option levels and current incentives to me, Ed Connors and I were able to get me into a much better optioned truck than I had and at a fair price. Ed was knowledgeable, courteous and I never felt pressured throughout my search. The finance people were also top notch. I would highly recommend shopping at Imperial.

bobb

Jan 9, 2015

I didn't need a new truck but wanted one. After searching inventory, explaining the option levels and current incentives to me, Ed Connors and I were able to get me into a much better optioned truck than I had and at a fair price. Ed was knowledgeable, courteous and I never felt pressured throughout my search. The finance people were also top notch. I would highly recommend shopping at Imperial.

Nick

Jan 7, 2015

After searching the internet far and wide to see where I could find the best deal ona Chevy Cruze, I wound up at Imperial Chevrolet. From the moment I walked in, I felt welcomed and didn't feel any pressure to make a purchase at all. Scott Bregnard was the first to approach me and my father and showed us all the models they had in stock. Although I had a price range in mind, Scott was able break down my financing options and showed me that I could afford thousands above my orginal target. After selecting a car, I was brought in to meet with Ahmad to finalize all of the details. Ahmad was also excellent at presenting to me the best options for my current financial situations and made the process go as smooth as possible. I would 100% recommend buying a car from Imperial Chevrolet and look forward to bringing my business back again in the future. Thank you Scott Ahmad and everyone else at Imperial

nconsolmagno

Jan 7, 2015

After searching the internet far and wide to see where I could find the best deal on a Chevy Cruze, I wound up at Imperial Chevrolet. From the moment I walked in, I felt welcomed and didn't feel any pressure to make a purchase at all. Scott Bregnard was the first to approach me and my father and showed us all the models they had in stock. Although I had a price range in mind, Scott was able break down my financing options and showed me that I could afford thousands above my orginal target. After selecting a car, I was brought in to meet with Ahmad to finalize all of the details. Ahmad was also excellent at presenting to me the best options for my current financial situations and made the process go as smooth as possible. I would 100% recommend buying a car from Imperial Chevrolet and look forward to bringing my business back again in the future. Thank you Scott Ahmad and everyone else at Imperial

Paul

Jan 7, 2015

Had some problems with my old vehicle. Brian helped us out getting me into a new vehicle and made the transactions easy. He even brought my old truck to the house so we could take the truck cap off and put it on the new one.Recommend this place 100%

Brett

Jan 6, 2015

Imperial was a great place to buy a car. John Earl was great and backed up everything he promised with actions. I had no issues with Imperial and would recommend them without hesitation.

miggpa

Jan 5, 2015

This was the worst experience I have ever had buying a new vehicle. First the salesman told us we could not get the internet price and had to pay more. Why because we did not belong to a credit union. Do you believe that.The internet price had no star next to it saying condition's apply. Then this salesman tried to tell us our trade in ( 2006 GMC Crew cab canyon 4 x 4 with only 86000 one owner fully loaded with off road package and $600.00 tonneau cover. was only worth $2500. When the average trade value is over $10,000 in average shape. Ours was is very nice shape. Needed nothing. We got up and just left. With the so called manager right by the door with his coat ( why???) yelling at us asking what is wrong. What did the salesman do. that he was new. Run as fast as you can. You would think in todays world this crap would not still be going on at dealerships. You could offer me that truck for free and I would not take it. ( I really mean it) I do not deal with people like this period. They set us up right from the beginning. Just to let you know Imperial I owned a used car dealership for ten years. You picked on the wrong person. People there is so much better out there then these people.

Sharon

Jan 5, 2015

Imperial Chevrolet and Ed Connors made buying a new car an extremely positive experience. The Imperial team of Ed, Tim, Bruce and Karyn all contributed to our overall experience which was extraordinary and awesome. They were outstanding in all aspects of customer service and I will recommend Imperial to all my family, friends, and co-workers. I LOVE my new Chevy and look forward to future business with Imperial. Thanks!!!!!

Sharon M.

Jan 4, 2015

Imperial Chevrolet and Ed Connors made buying a new car an extremely positive experience. The Imperial team of Ed, Tim, Bruce and Karyn all contributed to our overall experience which was extraordinary and awesome. They were outstanding in all aspects of customer service and I will recommend Imperial to all my family, friends, and co-workers. I LOVE my new Chevy and look forward to future business with Imperial. Thanks!!!!!

New

Jan 4, 2015

Recently my wife and I decided it was time to buy a new car. We started looking at Imperial on Sat. Dec 20. We were walking around the lot when we were approached by Jacob Kral. He asked what type of vehicle we were looking for, then explained the different models available and showed us examples of each. We test drove the model we liked and then found the one we would be interested in. Sat down talked it over with Jake, he wrote it up. We were offered more for our trade in than I figured and a sales price was agreed on. We felt good, then it was explained that there was a mistake made. Hit it comes I thought, but no the mistake was in our favor. Understand we would never have known about the mistake unless they had showed us what happened. Next Ahmed did all the paper work, seeing we were paying cash I assumed that this was the hard sell extras we were going to have to subject ourselves to. This did not happen, signed papers, shook hands and we left with a new Equinox. Never once did we feel pressured, everyone we met was great to deal with and we left with a good feeling. Would we buy another car from Imperial, in a heart beat. Thank you Jake, Ahmad and everyone else we dealt with at Imperial.

Justin

Jan 3, 2015

This is now the third vehicle that my wife and I have purchase from Imperial Chevrolet and we will absolutely purchase from them again. Mike and Bruce were very helpful in getting me into the right vehicle. I cannot say enough about Ahmad in the business office, he went above and beyond to get us a great rate on financing. Thank you to all, highly recommend.

bousquety

Jan 3, 2015

This is now the third vehicle that my wife and I have purchase from Imperial Chevrolet and we will absolutely purchase from them again. Mike and Bruce were very helpful in getting me into the right vehicle. I cannot say enough about Ahmad in the business office, he went above and beyond to get us a great rate on financing. Thank you to all, highly recommend.

Nancy

Jan 2, 2015

After having a bad experience at another dealership in Massachusetts my boyfriend recommended Imperial. His family has purchased five vehicles from Imperial and have never had any issues. Upon walking into Imperial (which was after a Patriots game close to closing on a Sunday) The staff was extremely friendly and upbeat. Brian Martin showed me a few cars but given that it was close to closing we made an appointment for another evening. Brian is a terrific salesperson who is very knowledgeable with Chevy & Buick products. Brian gave me his cell phone number and asked that I look at the website and pick out a few vehicles that I wanted to see. When I came back in for my test drive he had all the vehicles lined up and ready to go. A few days later I picked up my beautiful Buick Lacrosse and could not be happier. I definitely will work with Brian again when my daughters are ready for their first cars.

Edward D

Dec 29, 2014

Just bought a Chevy Cruze! Very good experience with Brian Martin showing us the vehicle, he was very knowledgeable and he selected the one that was best for us. Bruce made the negotiation very simple and fast. (And a great deal!) And Omar was very helpful and easy-going (not pushy, like most finance guys). Everybody was very friendly! We walked in and drove away with the car, the same day! Best experience buying a car. Definitely recommend making this your last stop when shopping for a new vehicle!

edubois87

Dec 28, 2014

Just bought a Chevy Cruze! Very good experience with Brian Martin showing us the vehicle, he was very knowledgeable and he selected the one that was best for us. Bruce made the negotiation very simple and fast. (And a great deal!) And Omar was very helpful and easy-going (not pushy, like most finance guys). Everybody was very friendly! We walked in and drove away with the car, the same day! Best experience buying a car. Definitely recommend making this your last stop when shopping for a new vehicle!

MikeI

Dec 27, 2014

A friend let me know about this dealership and it was a very pleasurable experience. Bruce and Brian were more than helpful and extremely accommodating. They answered all my questions efficiently and effectively; addressed my concerns and handle all my needs with professionalism and experience. I was in the market for a newer truck for me, but not a brand new vehicle. They were aware of my needs and restrictions and called when a vehicle was available. It was a stress-free transaction. I live on the South Shore and I would gladly travel to do business with them again. I strongly recommend Imperial Chevrolet. Mike I.

MikeI

Dec 27, 2014

A friend let me know about this dealership and it was a very pleasurable experience. Bruce and Brian were more than helpful and extremely accommodating. They answered all my questions efficiently and effectively; addressed my concerns and handle all my needs with professionalism and experience. I was in the market for a newer truck for me, but not a brand new vehicle. They were aware of my needs and restrictions and called when a vehicle was available. It was a stress-free transaction. I live on the South Shore and I would gladly travel to do business with them again. I strongly recommend Imperial Chevrolet. Mike I.

bob527

Dec 24, 2014

Have only bought a few new cars but this was one of my best experiences with a car dealership. Having worked for G.M. for 30 years everyone shares there car buying nightmares with me, so now I know where to send them to make them happy car buyers.

Bob Silverado owner

Dec 21, 2014

Have only bought a few new trucks or cars but this was one of my best experiences with a car dealership. Having worked for G.M. for 30 years everyone shares there car buying nightmares with me, so now I know where to send them to make them happy car buyers.

chris

Dec 21, 2014

My salesman, Colby Craig, was great. He had a wonderful sense of humor that made a stressful experience more pleasant. I got a great deal and a car I love.

Tullydog

Dec 21, 2014

Just bought a Chevy Sonic. While the price was not as good as I wanted, or expected, the service we received was very friendly, professional and efficient.Everyone took very good care of us. Omar was great with the finances.Bruce did a nice job on the negotiations with the price, and Scott was a terrific salesman, ensuring we knew all of the details about the car and was also very attentive to our needs and wants.Buying a car is never an easy experience - but the dealership made every effort to make us comfortable and stress free.Good Job!Jane & Ed

chris

Dec 20, 2014

My salesman, Colby Craig, was great. He had a wonderful sense of humor that made a stressful experience more pleasant. I got a great deal and a car I love.

mike

Dec 19, 2014

Bought a used 2011 Equinox from Imperial. My sales employee, Scott Bregnard, was polite, personable and helpful. We showed up right at closing time and he stayed late with us, allowing us to test drive the vehicle and not feel rushed out. At no time did my wife and I feel pressured to buy. My only minor complaint with the dealership, is that they have a mandatory $200 "etching" fee (they etch the VIN number into the door for security) that I wasn't made aware of until financing. This same etching can be done for free by most police departments. Besides that, it was a pleasant experience.

cmehan

Dec 18, 2014

This was an overall great experience. Colby Craig was our saleman and he was very personable and displayed a great sense of humour as well as knowledge. The weekend that we went was a very busy one for the dealerhip. Although it was a long process, the dealership was great while we passed the time waiting for the financing office. They are delivering my vehicle to me so that I dont have to make a 3rd trip there since they are 1.5 hours from where I live. Only 2 issues that were bothersome... the internet price was unclear as there was a catch in the fine print that added 1000$ to the actual price and it has been 5 days and I have not received my vehicle yet so that is frustrating as I have now lost 1 week of driving it but not 1 week of paying for it.

hiimdj12345

Dec 17, 2014

Bought my '08 Chevy Malibu three years ago and unfortunately the finance managrr at the time was a crook and has since left Imperial. I bought an extended powertrain warranty through this finance manager, however I was given the incorrect warranty and ran out of warranty. Then I started having issues with my motor and found out I was sold something other than what I paid for. Once i informed the dealership of my issues, they worked with me on a resolution. The resolution being an assist in payment of a used replacement motor. And they even threw in a car wash!

justinex33

Dec 17, 2014

I had my jeep in for a recall and a part replacement, Everyone was very friendly and all was completed within a hour. Overall I am very pleased with the service.

pamela.allen.585

Dec 14, 2014

My husband and I went to get our ignition switch done which was on a recall list so while waiting I test drove a 2013 chevy cruz but walked out 7 hours later with a 2014 chevy cruz. Yes we had to wait for a finance person but sometimes the wait is well worth it. They bought out my loan on my other car, the sales guy ed was awesome along with Ahmad the finace manager. Lastly I would have to say the rest of the crew at chevy were great

elizabeth gifford

Dec 9, 2014

we were called five times to return because we were shopping around we made an appt. we were told to ask for Bruce well he was very rude I can't believe being called so many times just to return and be treated like that!!!

wra55

Dec 6, 2014

We had put a deposit on a vehicle at another dealership the day before, came into Imperial, met with Patrick, who immediately said he could make a better deal for us, which he did. While waiting, they gave us a gift card to the diner next door for my wife and I to have dinner. We drove off the lot with the new car that night!

Linda RI

Dec 5, 2014

My son had rented a car last year very similar to the 2014 Sonic we saw for sale at the dealership. He absolutely knew he wanted the Sonic with the rear view camera with a dark exterior and interior. We were greeted by a lovely young man named Jacob Kral with a engaging smile and friendly greeting! He showed my son and I the car Chris was dreaming of! We took it for a test drive and Jacob explained the car's features throughout which were many. Jacob took great care to find all possible rebates for the car because my son was buying a car for the first time and is a recent college graduate. The Sonic was a 2014 well equipped new vehicle which also provided extra savings! Jacob answered all our questions. The manager Bruce D'Ambra was also great! He too helped to make the whole experience a wonderful one. They were both always just a phone call away for any of our questions and concerns. They both quickly felt like family looking out for my son's best interest. While putting together the paper work etc. they provided both of us with generous free dining cards from the restaurant on the premises. We got to have a relaxing meal in cozy surroundings while waiting. The dealership at Imperial is immaculate, nicely designed, and has well appointed decor. They have a "HUGE" selection of vehicles to choose from. You could not ask for a better experience with Jacob as your salesman and Bruce as your manager! These gentleman will go completely out of their way to find the vehicle that is best for you and at a very desirable price! Today my son got to drive home his first new car with excitement in his voice and a little extra gleam in his eyes because of these two exceptional guys Jacob Kral and Bruce D'Ambra. Thank you both so very much! We could not be happier with the whole experience you both provided!

pumpkin pie

Dec 5, 2014

My son had rented a car last year very similar to the 2014 Sonic we saw for sale at the dealership. He absolutely knew he wanted the Sonic with the rear view camera with a dark exterior and interior. We were greeted by a lovely young man named Jacob Kral with a engaging smile and friendly greeting! He showed my son and I the car Chris was dreaming of! We took it for a test drive and Jacob explained the car's features throughout which were many. Jacob took great care to find all possible rebates for the car because my son was buying a car for the first time and is a recent college graduate. The Sonic was a 2014 well equipped new vehicle which also provided extra savings! Jacob answered all our questions. The manager Bruce D'Ambra was also great! He too helped to make the whole experience a wonderful one. They were both always just a phone call away for any of our questions and concerns. They both quickly felt like family looking out for my son's best interest. While putting together the paper work etc. they provided both of us with generous free dining cards from the restaurant on the premises. We got to have a relaxing meal in cozy surroundings while waiting. The dealership at Imperial is immaculate, nicely designed, and has well appointed decor. They have a "HUGE" selection of vehicles to choose from. You could not ask for a better experience with Jacob as your salesman and Bruce as your manager! These gentleman will go completely out of their way to find the vehicle that is best for you and at a very desirable price! Today my son got to drive home his first new car with excitement in his voice and a little extra gleam in his eyes because of these two exceptional guys Jacob Kral and Bruce D'Ambra. Thank you both so very much! We could not be happier with the whole experience you both provided!

JAB

Dec 4, 2014

Mark and Ahmad took great care of us and provided great customer service. They took the time to answer any questions, and made sure we left happy.

Patricia A.

Dec 4, 2014

Dealing with Imperial was a worth while experience. The sales manager and the salesman was awesome. I would purchase another auto in a heart beat.

jabrowne73

Dec 4, 2014

Mark and Ahmad took great care of us and provided great customer service. They took the time to answer any questions, and made sure we left happy.

bvpowersports

Dec 3, 2014

I was looking at an older Ford Taurus when I stumbled on a 2014 used Taurus for an unbelievable price. Sales went way beyond my expectations and we got the entire deal done in 2 hours! I went to two other dealers who had to check with the manager or wasn't sure the car was available, but Imperial was outstanding in their sales, office and service. I would recommend anyone looking for a used car and want to make sure they get great service they need to go to Imperial. This is the 5th car my family has bought there in the last 4 years! I recommend Brian Martins for sales and the Sales Managers both Bruce and Tom were so great to work with - I see no reason to go anywhere else.

sjs623

Dec 3, 2014

My husband and I walked into Imperial to look at the Chevy Equinox. I had seen these cars on the road and really liked the style but had never drove one-we didn't expect to buy one right then and there. Scott was so friendly and immediately showed us the different models and what he had to offer us. He recommended I try the Equinox LT2 and we loved it. The ride was so much better than other SUV's I tried in the same price range. Scott made the whole experience very easy and hassle free. He also gave us a gift cert. next door for dinner while we waited. Great service!!Ahmad with the financing-Did a great job too!!! Thank you!!

jenjen1143

Nov 30, 2014

Kyle Ives and Tim Donohue were very helpful and patient with me. I traded my car for a used one and think I got a very fair value for my trade in. I'm very happy with the overall outcome!

kbruuu

Nov 27, 2014

This being my first new car purchase (2014 Chevy Cruze). I want to thank John Earl and Omar Ihjul again for making my purchase a perfect one. When it came time to pick up the car John took all the time I needed to go over all the features the car had. I would recommend anyone to visit Imperial and ask for John.

jb

Nov 24, 2014

went to buy a new car. they made sure we could get into one we could afford...thanks we bought a used chevy with 14000 miles on it as good as new...was missing floor mats they made sure the car left with new ones

gshxx

Nov 24, 2014

went to buy a new car. they made sure we could get into one we could afford...thanks we bought a used chevy with 14000 miles on it as good as new...was missing floor mats they made sure the car left with new ones

Daryl Murtha

Nov 21, 2014

I went into imperial Chevy this past weekend to buy a new jeep. John Earl was not only great at pairing me with the perfect car but he found showed me that the car I wanted wasn't the best fit for me. His insight into what worked for what I was looking for was on point. I love my new car and I would recommend him to any of my friends who wanted a new car

JohnR

Nov 20, 2014

Shopping for a 2015 Chevy Colorado at Imperial was a pleasure. My salesperson, Dave Capuzziello was professional, personable and very knowledgeable regarding this truck. I did my research and can also say the price paid was a very good price. I can recommend Imperial Chevrolet and Dave to anyone shopping for a Chevy. Ahmad Al-Jallad in Finance was also a pleasure to speak with. Definitely will buy here again.

JohnR321

Nov 20, 2014

Shopping for a 2015 Chevy Colorado at Imperial was a pleasure. My salesperson, Dave Capuzziello was professional, personable and very knowledgeable regarding this truck. I did my research and can also say the price paid was a very good price. I can recommend Imperial Chevrolet and Dave to anyone shopping for a Chevy. Ahmad Al-Jallad in Finance was also a pleasure to speak with.Definitely will buy here again.

Lori T.

Nov 11, 2014

We bought a 2013 Chevy Traverse just before having our 2nd child, and worked with Chris McIntyre. Chris and the whole Imperial staff were excellent to work with. A week or so after the purchase, we dropped the car off to have the remote car starter installed (and were provided a replacement vehicle for the day), and decided to have dinner at the Miss Mendon Diner- Chris came in and paid our dinner bill! Needless to say, we won't be going anywhere else for our vehicle needs ever again!

John Tobin

Nov 11, 2014

We bought a 2013 Chevy Traverse just before having our 2nd child, and worked with Chris McIntyre. Chris and the whole Imperial staff were excellent to work with. A week or so after the purchase, we dropped the car off to have the remote car starter installed (and were provided a replacement vehicle for the day), and decided to have dinner at the Miss Mendon Diner- Chris came in and paid our dinner bill! Needless to say, we won't be going anywhere else for our vehicle needs ever again!

djv1012

Nov 9, 2014

My husband and I bought a used Buick Regal we saw on Imperial's website. The car was beautiful and Mike Brown facilitated the purchase. He is a kind, gentle man who is no more overbearing than a friendly Golden Retriever. When we met with Omar, the Finance Manager, we spoke with him as if we'd known him for years. He accommodated us in the manner we wanted to make our loan amount preciously what we needed. Timmy, the General Manager, was genuinely interested in how we were being treated and that the deal we made, would work with our budget.

NIckM

Nov 8, 2014

I had an excellent experience with Brian and William at Imperial. I told Brian what I was looking for and he showed me all my options within my price range. He was very knowledgable and friendly. He found me a Silverado with exactly what I was looking for and a little more in my price range. I never felt pressured at all. William in finance took the time to explain all the paperwork and answer all my questions. He made the process easy. This is my second purchase from Imperial and I would recommend them to all my friends and family. I would buy here again. Keep up the good work!!

nmorin1

Nov 8, 2014

I had an excellent experience with Brian and William at Imperial. I told Brian what I was looking for and he showed me all my options within my price range. He was very knowledgable and friendly. He found me a Silverado with exactly what I was looking for and a little more in my price range. I never felt pressured at all. William in finance took the time to explain all the paperwork and answer all my questions. He made the process easy. This is my second purchase from Imperial and I would recommend them to all my friends and family. I would buy here again. Keep up the good work!!

jdmconstco

Nov 6, 2014

Place is great. Will refer friends to Imperial Chev. All nice people. Greeted nicely, made to feel as though they care. Probably best experience ever and we have bought many, many new vehicles.

Bigwolf6547

Nov 5, 2014

From the minute we arrived we were made very welcome. Both Sales and Finance are very knowledgeable and friendly. I will definitely recommend Imperial to my friends.

Bigwolf196545

Nov 5, 2014

From the minute we arrived we were made very welcome. Both Sales and Finance are very knowledgeable and friendly. I will definitely recommend Imperial to my friends. Thank you both Mark and Ahmad :)

afsteacie89

Nov 1, 2014

I had an excellent experience with Dave and Ahmad at Imperial Chevrolet. Dave was very helpful throughout the whole process. Never once was I pressured to do anything. Once I decided I was going to purchase the vehicle, Ahmad, one of the business managers, was able to get me a loan for a good rate, Overall my experience here with Dave and Ahmad was superb and would come back here to buy my next vehicle. Would recommend Imperial to anyone.

stitch1212

Oct 29, 2014

Patrick Wallace was very patient and helpful as we worked through the car buying process. Always on time and prepared for our appointments, he offered knowledgeable assistance as we looked at many different alternatives. Patrick did what he said he would do when he said he would do it, even after the sale. He was never pushy, and I felt comfortable doing business with him. He really listens to the customer, which is something salespeople often have a tough time with. Bruce and Omar were also great to work with and they added to the overall positive experience I had with Imperial Chevrolet. I highly recommend Imperial Chevrolet - especially Patrick, Bruce, and Omar.

stitch1212

Oct 29, 2014

Patrick Wallace was very patient and helpful as we worked through the car buying process. Always on time and prepared for our appointments, he offered knowledgeable assistance as we looked at many different alternatives. Patrick did what he said he would do when he said he would do it, even after the sale. He was never pushy, and I felt comfortable doing business with him. He really listens to the customer, which is something salespeople often have a tough time with. Bruce and Omar were also great to work with and they added to the overall positive experience I had with Imperial Chevrolet. I highly recommend Imperial Chevrolet - especially Patrick, Bruce, and Omar.

Monica Stevens

Oct 26, 2014

I had an excellent experience w/ Chris and Ahmed at this dealership...they both made me laugh so much...I would certainly recommend them. Monica Stevens

yajaila1978

Oct 22, 2014

My fiance and I recently purchased a 2006 Pontiac G6 and worked with Kyle Ives. I cannot say enough about how I was treated this time (my 3rd time visiting) Imperial. Kyle Ives spent a lot of time with us making sure we got the car that was exactly right for us, never pressuring us and looking for a car that was exactly in our budget. Prior to my visit I have to also thank Santos Cruzado for always emailing me new listing and seeing how my car search was going. The floor management Tim Donohue was also great! My fiance made some request to look at the car on the lift and he made it happen. Omar Ihjul, in finance, was just amazing and I felt like I was in very good hands when working with him. I felt like they really cared about our situation and was willing to do whatever humanly possible to make it happen. I truly appreciate all of their efforts; these people are a HUGE asset to your company. I am happy to say I am now a promoter of this dealership and will tell everyone I know about Kyles, Santos, Tim and Omar! Thank you once again and I love my car!!

Charby1

Oct 19, 2014

Overall, a very satisfying experience ... Very friendly, and great sales team !! Kudo's to Tom, Tim and Colby .... Would highly recommend to anyone in the market looking to purchase ....

charlie.morreale.9

Oct 17, 2014

My wife Deb & I went to look at new jeeps onthe way through the lot to the field John Earl approched me and asked if we needed help I told him i was looking at jeeps then the equinox caught my eye then things changed, we took it for a ride the next day we went back and purchased this SUV, no pressure it was an great experience dealing with John, Tim Donohue, & Armad Al-Jallad. You will see me again. Thanks for all your help!

Joseph G Shahda

Oct 17, 2014

I had an excellent experience at Imperial Chevrolet. The sales specialist Mr. Patrick Wallace and his manager Mr. Tim Donohue were very professional and we were able to make a great sales deal on a beautiful 2014 Corvette Stingray. The financial manager Mr. Ahmad Al-Jallad was very professional as well and did a great job in finalizing the sales deal. I highly recommend Imperial Chevrolet dealership.Thank you very much Patrick, Tim, and Ahmad for making my dream car possible.Best regardsJoseph S.

patzacek

Oct 17, 2014

We stopped at Imperial on Tuesday. It was our first visit there and we were met at the door by Kyle Ives. We were looking for a Equinox. Kyle showed us what was available and let us drive two. We bought an Equinox and picked it up yesterday. Kyle showed us all the options and how to use them. Everyone we dealt with at Imperial was courteous and personable. Kyle phoned today just to see how we liked the car, which we thought was great. We would recommend stopping at Imperial if you're looking for a car..

Edauds

Oct 16, 2014

Having been forced by fate to purchase a new car, my husband and I were very upset to find we had the misfortune of buying a bad car. This was not what we needed right now. Heading to Imperial we were assisted by Chris Gates who got us into a much better vehicle in a very short time. He was friendly and courteous in dealing with our problem. I would certainly purchase another vehicle from Imperial without hesitation.

kattarosen

Oct 16, 2014

Kyle is by far the most genuine person I have ever found in sales at a car dealership. He was helpful, fair and not in the slightest bit pushy. I bought a used Volt that that was advertised online. First I inquired by email and was contacted by a very friendly man named Santos who scheduled my visit. Then I drove a distance to see the car and upon arrival I met Kyle had two comparable options ready and waiting for me to drive. He walked me through the variables and we agreed on terms with no haggling over a bag of popcorn. The finance dept was very efficient and got me a great rate. At any dealer I would suggest you know what you want and don't want for add ons (extended warranties etc) because it is the finance man's job to sell those at then end. I only wanted the tire package and that's what I got. In the past I have had dealers pull bait and switch antics figuring you won't notice. Not at Imperial. They walked me through each charge. Once we were all wrapped up, Kyle actually delivered the car to me over an hour away. This was not a new car or high dollar value sale so that was really going the extra mile.. Overall I would say it was the best car buying experience I have ever had. I highly recommend you call Kyle at Imperial if you want excellent service and a fair price from a nice person. - WOW; never thought I would say that about a car salesman:)

Jeepgirl7

Oct 14, 2014

My Husband and a friend went to check out vehicles for me on a Friday. He met with Patrick Wallace and explained that I was very picky. We go back on Saturday and I am in and out of cars, trucks, SUVs and even a Hummer H3. Patrick asked us all the right questions and if he didn't know the the answers to my questions, he found out right away. He was very patient, no eye rolling or sighs like I had experienced with other salesmen. He even showed us a some vehicles that he wouldn't receive commision on. I never thought I would say this about car shopping but I had a great time. I ended up buying a Jeep Grand Cherokee Overland that had everything I was looking for and more. Patrick was also excellent with the follow up. I would HIGHLY recommend working with Patrick Wallace when it comes to getting a new (or used) vehicle!

Sinni

Oct 14, 2014

On Monday my wife and myself met Colby Craig as we drove up to the dealership to look at Dodge trucks. I met Colby in the lot and he told me he sold Chevrolet trucks. Our conversation started by me telling him I have never bought a Chevrolet vehicle. He asked me to explain what I was looking for in a truck and allow him to show me the trucks that he had that would meet my need. The rest of the time with Colby and the staff at Imperial was a very enjoyable experience, I have purchased many vehicles in my day but none can compare with the staff for there professional experience and there ability to make the purchase of a vehicle fun. My wife and myself really had fun with the whole staff. Colby made us very comfortable and he listened to what I wanted in a vehicle and worked to meet my need and I purchased the truck I wanted.

Silveradoguy

Oct 13, 2014

I purchased a vehicle this past week from imperial and my experience was exceptional. The staff was friendly, honest and knowledgable. Most importantly they beat the other 6 dealerships I visited first on both the price of the truck I purchased and the value of my truck I was trading in. They also had me in and out of there in about an hour an a half. I would recommend this dealership to anyone looking for a good deal from good people.

Erin Lemoine

Oct 11, 2014

our Sales Rep was Mike Brown and he was very helpful and great to work with. the experience with him was relaxedand comfortable. I would easily buy from him again.

Silveradoguy

Oct 10, 2014

I purchased a vehicle this past week from imperial and my experience was exceptional. The staff was friendly, honest and knowledgable. Most importantly they beat the other 6 dealerships I visited first on both the price of the truck I purchased and the value of my truck I was trading in. They also had me in and out of there in about an hour an a half. I would recommend this dealership to anyone looking for a good deal from good people.

zwest333

Oct 10, 2014

I am in the military and came home on leave to see my family. I also needed to buy a truck. I only had a week to get everything done and drive back down to my post in North Carolina. Patrick Wallace worked with my dad and I the whole week to make sure everything went well. He even came in on his day off to make sure the turn around with finance and DMV happened on time. I was in and out in two days. My personal experience was excellent. Patrick bent over backwards to help me purchase my truck and I couldn't be happier.

dsmitty20

Oct 7, 2014

Recently moved back to Massachusetts and was looking for a reasonable monthly payment on a new car, heard good things about Imperial. The staff was friendly, service was great. Ed was able to help us meet our payment goal. Would highly recommend Ed as a sales man - professional and very helpful.

mmartel

Oct 7, 2014

I worked with Patrick Wallace to purchase my Chevy Spark. I found Patrick approachable, easy to speak with, professional and courteous. No pressure was put on me, which was wonderful! He made it very easy to buy the car. Jason, also, who drew up all of the papers, made it a very easy experience. I did not rate the "Quality of Work" above, as Imperial Chevrolet has not done any work on my Spark so far. Thank you for making the whole experience positive and relaxing.

Darrell Crow

Oct 6, 2014

I've been buying new Chevrolet trucks and cars since 1966 on both the West Coast and East. So believe me when I say I've purchased from a large number of Chevrolet dealers for over 40 years. Imperial is by far, the best dealership we've ever encountered. They are the epitome of a new car dealership. I thought I'd seen everything from a car dealer. Imperial Chevrolet is so unique and professional thatmthey literally 'shocked' us with their service. We came in to lease two new vehicles. This was to our first lease agreement but decided that our age, we didn't want to worry about breakdowns or auto repairs anymore. Dave, "Cappy" met with us at 8:30 in the morning, we explained what we were looking for and he spent the next two hours showing us cars and helping us narrow down our selection. We then met the finance manager and submitted our application and in under 4 hours since we walked into the showroom we had completed our transaction. We found the entire staff to be kind, friendly, helpful, professional. I hate the negotiation process, but it was a simple process at Imperial Chevrolet. Sure, there were snags, but the Imperial staff handled everything for us professionally and with great dignity. They are the kind of car company you would enjoy purchasing automobiles for the rest of your car-owning life. They took care of us and they will take care of you. Thank you Dave, Thank you Jason and all of Imperial Staff for your patience, your kindness and especially your professionalism. I really hated parting with our 2001 Monte Carlo and our 2009 HHR, but today we happily have a 2015 Impala and a 2015 Traverse which are just excellent automobiles. I encourage everyone considering a new car or truck to just give "Cappy" a call and tell them Darrell sent ya!

Darrell

Oct 6, 2014

I've been buying new Chevrolet trucks and cars since 1966 on both the West Coast and East. So believe me when I say I've purchased from a large number of Chevrolet dealers for over 40 years. Imperial is by far, the best dealership we've ever encountered. They are the epitome of a new car dealership.I thought I'd seen everything from a car dealer. Imperial Chevrolet is so unique and professional thatmthey literally 'shocked' us with their service.We came in to lease two new vehicles. This was to our first lease agreement but decided that our age, we didn't want to worry about breakdowns or auto repairs anymore. Dave, "Cappy" met with us at 8:30 in the morning, we explained what we were looking for and he spent the next two hours showing us cars and helping us narrow down our selection. We then met the finance manager and submitted our application and in under 4 hours since we walked into the showroom we had completed our transaction.We found the entire staff to be kind, friendly, helpful, professional.I hate the negotiation process, but it was a simple process at Imperial Chevrolet. Sure, there were snags, but the Imperial staff handled everything for us professionally and with great dignity. They are the kind of car company you would enjoy purchasing automobiles for the rest of your car-owning life. They took care of us and they will take care of you. Thank you Dave, Thank you Jason and all of Imperial Staff for your patience, your kindness and especially your professionalism.I really hated parting with our 2001 Monte Carlo and our 2009 HHR, but today we happily have a 2015 Impala and a 2015 Traverse which are just excellent automobiles.I encourage everyone considering a new car or truck to just give "Cappy" a call and tell them Darrell sent ya!

Steve G

Oct 5, 2014

We recently purchased our family's fifth vehicle from Imperial Cars and as usual we had a great experience. We keep coming back because they always have the best inventory and prices around. In my opinion, the size of the dealership's used car inventory gives them the ability to allow more for trade-ins too. Our salesperson Ed Connors, Sales Managers Tim & Tom and Finance Manager Omar all stayed an hour late on a Wednesday night to help us complete the purchase. They worked with us to get a great deal on both the new truck we purchased and the Jeep we traded in. Thanks guys. Our new 2014 Silverado is gorgeous. Knowing it will be cared for by a dealership committed to customer service makes buying from Imperial a no-brainer. We have a 10 year history with this dealership and any issues we've had were solved quickly and to our complete satisfaction.

Ccourn

Oct 5, 2014

Enjoyed working with Mike made us feel very comfortable ended up walking away feeling we received a good deal, I would recommend the dealership and Mike to others.

SteveGruner

Oct 5, 2014

We recently purchased our family's fifth vehicle from Imperial Cars and as usual we had a great experience. We keep coming back because they always have the best inventory and prices around. In my opinion, the size of the dealership's used car inventory gives them the ability to allow more for trade-ins too. Our salesperson Ed Connors, Sales Managers Tim & Tom and Finance Manager Omar all stayed an hour late on a Wednesday night to help us complete the purchase. They worked with us to get a great deal on both the new truck we purchased and the Jeep we traded in. Thanks guys. Our new 2014 Silverado is gorgeous. Knowing it will be cared for by a dealership committed to customer service makes buying from Imperial a no-brainer. We have a 10 year history with this dealership and any issues we've had were solved quickly and to our complete satisfaction.

sbcixii

Oct 4, 2014

I had only intended to stop by, check their inventory and ask about some incentives that GM had sent me- there was no intention of buying a new vehicle that particular day. But Ed and Tim were able to come up with a pretty enticing deal and, along with manufacturer incentives, an okay trade offer and some great finance-shopping by Ahmad, I drove off the lot with a new truck. :)

jq0153

Oct 3, 2014

I've bought used cars before, and I've never been a fan of the experience. I went to Imperial first because friends had recommended it to me. I was only looking to spend $10,000 on a simple car, nothing flashy. One of the salesguys, Jake, came out to greet my father and I. He showed us around the lot, but unfortunately there wasn't a lot that would fit what I was looking for. Jake was honest about what was available, and at no point pressured me into trying to spend more than I was budgeted for. Not seeing anything in stock at the moment, we took his card and went off to look at other dealerships. Later in the week, made the decision to try for a new car under a lease or bank loan. Since we had remembered how at ease we felt at Imperial, we decided to make them our primary choice for looking this second time around. We found Jake again, and this time we had better luck finding plenty of beautiful new cars with different varieties of options. Once I settled on a car I was happy with, we began the pricing and payment stage. We agreed on a final price after they calculated all the different GM deals they were up front about offering. The general manager, Bruce, was admirable in his handling of the procedure. Happy driving my new Chevy around MetroWest. Definitely recommending Imperial to all of my friends.

HarrietG

Oct 3, 2014

My mom decided it was time to look at cars. From the second we walked into Imperial it was like we new them. We were greeted by Scott. We could not have had a greater experience as we did with him. Polite, professional, and very down to earth. My mom felt at ease right away. After he set us up with the car we meet Omar, which was just as great as it was with Scott. Professional, polite, funny , and couldnt be more helpful. The total experience was fantastic!!! The icing on the cake was when they said we could drive off with the new car. My Mom was on cloud nine. The team at Imperial was FABULOUS!!!!! thank you ever so much.Harriet and Sharon Gray

jq0153

Oct 2, 2014

I've bought used cars before, and I've never been a fan of the experience. I went to Imperial first because friends had recommended it to me. I was only looking to spend $10,000 on a simple car, nothing flashy. One of the salesguys, Jake, came out to greet my father and I. He showed us around the lot, but unfortunately there wasn't a lot that would fit what I was looking for. Jake was honest about what was available, and at no point pressured me into trying to spend more than I was budgeted for. Not seeing anything in stock at the moment, we took his card and went off to look at other dealerships.Later in the week, made the decision to try for a new car under a lease or bank loan. Since we had remembered how at ease we felt at Imperial, we decided to make them our primary choice for looking this second time around. We found Jake again, and this time we had better luck finding plenty of beautiful new cars with different varieties of options.Once I settled on a car I was happy with, we began the pricing and payment stage. We agreed on a final price after they calculated all the different GM deals they were up front about offering. The general manager, Bruce, was admirable in his handling of the procedure.Happy driving my new Chevy around MetroWest. Definitely recommending Imperial to all of my friends.

Liza Carreiro

Oct 2, 2014

My husband and I have been "shopping" for a new Chevy Tahoe for sometime. We visited Imperial Chevy to see one they had advertised. Our Salesman Dave Capuzziello was very informative, friendly and prompt to answer any questions we had. When it came down to the price of the vehicle he worked with the sales manager and us to close the deal! Imperial's Finace department was just as good. We were in and out of there, driving our new Tahoe within 2 hours.I would recommmend this Dealership to all.

Matt15

Oct 1, 2014

While I was at imperial looking to buy a new pick up i was lucky enough to work with Ed on the deal . He was extremely knowledgable on all the options and trim levels I was inquiring in . He helped me to pick the perfect truck and his friendly and professional personality made the whole deal smooth and flawless . I will recommend any of my friends or family to buy from imperial after this pleasurable experience ! Thanks again

Retirement Vehicle

Sep 30, 2014

It was a very professional, no pressure sale. Jim Bombard was courteous and polite. He pointed out the different models and how they differ and let me pick the one I was interested in.

bcloring3591

Sep 30, 2014

It was a very professional, no pressure sale. Jim Bombard was courteous and polite. He pointed out the different models and how they differ and let mew pick the one I was interested in.

nicole.caron.986

Sep 30, 2014

I am a first time car buyer, only 19 years old, and was looking to buy a car that was good on gas. As soon as i pulled into the lot, my salesman, Patrick, listened to what I was looking for and found me the perfect car in minutes! The financial department helped me get the payments I could afford and even assisted me with paying the down payment on my insurance for my new car. The service was excellent and fast, friendly, and an all around perfect car buying experience. I would recommend Imperial to anyone looking to buy a new car!!

Ccoutu

Sep 29, 2014

I worked with Scott. He was responsive, knowledgeable and helpful thru the sales process. My overall experience was positive. The sales team tried to do everything possible to give me a positive experience.

mikechagnon

Sep 29, 2014

Based on our last experience, we came back to visit Imperial Cars and were given the same excellent service we encountered on our last purchase. This was our second car this year, and our experience was even better!

Rychap729

Sep 28, 2014

After visiting 2 dealerships, I came across imperial chevy. The sales team was great and really worked with me , not like other places that are just about getting the most out of you. They actually listen and work with you to find the the vehicle that best suites you. The finance team was awesome, as some one who doesn't have much credit established they really worked with me, and worked hard to make sure I walked out with the vehicle I wanted. I know when it's time for another vehicle I'm going back to imperial chevy, and I'm going to be recommending imperial to anyone that looking for a vehicle.Thanks jake, Bruce, and Ahmad for a great experience

RobinLH

Sep 27, 2014

I went to Imperial Chevrolet on a Friday evening knowing that I had no money to put down and that my vehicle had no real value. I knew how much I was able to afford for monthly payment and really wanted to get a new car, but was willing to go with a used car to stay within my budget. Ed Connors was extremely pleasant, helpful and willing to listen to my situation. He spent a lot of time (several hours) with me to help me find the vehicle that I would be happy with and that would fit into my budget. He spent the needed time with me to test drive several vehicles and find the perfect fit. Omar Ihjul was very pleasant and helpful. He went to great lengths to get me the best possible financing. I was able to leaving the dealership extremely happy with a new 2014 Spark, which I absolutely love. I highly recommend Imperial Chevrolet if you are looking to purchase a vehicle. Thank you Ed and Omar for such a great experience.

RobinLH

Sep 27, 2014

I went to Imperial Chevrolet on a Friday evening knowing that I had no money to put down and that my vehicle had no real value. I knew how much I was able to afford for monthly payment and really wanted to get a new car, but was willing to go with a used car to stay within my budget. Ed Connors was extremely pleasant, helpful and willing to listen to my situation. He spent a lot of time (several hours) with me to help me find the vehicle that I would be happy with and that would fit into my budget. He spent the needed time with me to test drive several vehicles and find the perfect fit. Omar Ihjul was very pleasant and helpful. He went to great lengths to get me the best possible financing.I was able to leaving the dealership extremely happy with a new 2014 Spark, which I absolutely love.I highly recommend Imperial Chevrolet if you are looking to purchase a vehicle. Thank you Ed and Omar for such a great experience.

mcquiston

Sep 25, 2014

My wife and I purchased a 2015 Chevy Equinox from Imperial Chevrolet ,the third new car over the years. It was a great experience and we will be back again in the future. Thanks to Tom, Dave, and Ahmad.

dan peloquin

Sep 24, 2014

I just bought a 2015 from Imperial Mike Brown was my salesperson and I could not have asked for a mor profesional courtious person, he showed me the truck well went over all the details and ensured I got a great deal. When Tom Sollicito looked it over there where no problems and Tom also was great to deal with

krock30

Sep 22, 2014

My husband and I had a great experience at Imperial Chevrolet with the help of Patrick and Ahmad. Our first time visiting Imperial and won't be our last.

RobO54

Sep 22, 2014

My experience with Imperial was excellent. I went in on Saturday to simply browse and compare prices. Mike Brown worked with me at my own pace and I never felt pressured. Once I saw the Cruze LT, I knew I wanted it. Mike was confident we could work together to get the car, and by Monday, I was driving it home. I would recommend Mike Brown highly, especially to those who might be skeptical of car dealerships. Omar was friendly and worked quickly to find me a very reasonable interest rate. Thank you, Imperial!

Padolf

Sep 21, 2014

Love my new TraverseTwo years ago, my husband and I purchased a 2012 Chevy Silverado at Imperail Chevrolet with the help of Mike Ghalbouni. Mike was so helpful that I promised him that I would ask for him when I returned to purchase another car. Last week, my husband and I stopped to purchase either a Chevy Equinox or Chevy Traverse and asked for Mike. He greeted us warmly and took us out on the lot to explain the differences in both vehicles. He then recommended a Traverse that was on the lot. We took a test drive and purchased it. As usual, Mike was very helpful in all aspects of our sale. His friendliness and sense of humor made the sale all the more comforatble. He even took my husband's truck to the garage to check on a tire and had it repaired while we were going over paperwork on the new car.When we picked up the Traverse, Mike went over all of the "buttons" for me, even recommending certain settings that would be most comfortable. He assured me that I could call on him at any time if I had questions. I know that I can do that because he was available and patient with me in answering questions when I would call him with our last sale.I would definitely recommend purchasing a car at Imperial and plan to ask for Mike Ghalbouni!

SparkyElectric

Sep 20, 2014

Very good experience and the entire team was great. Scott was more more then helpful and kept me informed for every step. I will be back.

slpepin

Sep 19, 2014

My husband & I had a good experience at Imperial. Our salesman, Jimmy, was a good guy and really friendly and easy to work with. We keep coming back to this dealership - this is the 3rd car we bought here within 5 years.

elaine.magowan.75

Sep 18, 2014

WE FINANCED A CAR THAT SADLY HAD MULTIPLE PROBLEMS. IMPERIAL TOOK THIS CAR BACK AND GOT US INTO A COROLLA THAT SAME DAY. I WOULD EASILY PURCHASE ANOTHER CAR THERE AND RECOMMEND THEIR CUSTOMER SERVICE TO ANYONE.

janusz.kwiatkowski.980

Sep 18, 2014

Excellent experience buying new car. Good dealership, good people, specially young sales guy Patrick Wallace helping in every step of transaction . Highly recommended. Will go there again for my next car. Patrick, Bruce and Ahmad THANK YOU!John K.

ericksonnewcar

Sep 15, 2014

my visit to imperial to purchase a new car was pleasant and stress free. I wasn't pressured at all, everyone was informative and easy to talk too, thank you for all your help, to everyone at imperial.

seanonethree

Sep 13, 2014

First time visiting this dealership. My parents had bought several cars from Imperial in the past and always had good experiences. We worked with John Earl who was super polite and very professional. Also worked with Tim Donohue and Omar Ihjul who were both friendly, funny and professional. These 3 guys really know their stuff and very eager to please me. John worked extra hard with delivering my new truck in a short amount of time and getting my plates 5 minutes before the registry closed. He also bought my wife and I dinner at the Diner next door, which had great food and excellent service. I will definitely return to this dealer for my future business.

seanonethree

Sep 13, 2014

First time visiting this dealership. My parents had bought several cars from Imperial in the past and always had good experiences. We worked with John Earl who was super polite and very professional. Also worked with Tim Donohue and Omar Ihjul who were both friendly, funny and professional. These 3 guys really know their stuff and very eager to please me. John worked extra hard with delivering my new truck in a short amount of time and getting my plates 5 minutes before the registry closed. He also bought my wife and I dinner at the Diner next door, which had great food and excellent service. I will definitely return to this dealer for my future business.

skens

Sep 8, 2014

My experience with Imperial and in particular my salesman Ed Connors, the Business Manager Bruce D'Ambra and the Finance person Ahmad Al-Jallad, was positive, professional and genuine. It could not have been better. My experience there will make me a return customer as well as one who encourages my friends to visit Imperial Chevrolet.

pclarkin

Sep 7, 2014

Another great experience at Imperial. Worked with Mike Brown and he is a wonderful salesman to deal with. He explained all details the truck had. He went above and beyond reassuring us that the used truck would be fully inspected and any issues would be taken care of. Upon taking delivery he went over all items serviced on the truck. We drove away feeling good about the used truck purchased. I would recommend you ask for Mike if you are looking for a Chevy at Imperial.

Skens

Sep 2, 2014

My experience with Imperial and in particular my salesman Ed Connors, the Business Manager Bruce D'Ambra and the Finance person Ahmad Al-Jallad, was positive, professional and genuine. It could not have been better. My experience there will make me a return customer as well as one who encourages my friends to visit Imperial Chevrolet.

Shonsu1

Sep 1, 2014

My salesman, Jacob Kral, was new but polite and eager to help and knew what I was looking for. Walked all around their truck selection with me. Surprising how few pickups have bucket seats. But we found one that had the options I wanted, in a color I like and it was easy peasy after that,

pneaz

Aug 29, 2014

Friendly , courteous, and helpful. Found a car to suit my needs in my price range. Then found financing on my terms. Could not be happier with the result.

Toni72

Aug 27, 2014

I went looking for a car. Mike was very helpful. He answered many questions I had. After test driving the Equinox I was hooked. I love it. If your looking for a Chevy ask for Mike. He made sure I was happy with my choice.

Mike711

Aug 21, 2014

See John Earl, just leased a 2015 Chevy malibu, no tricks, no hassle. Took the test drive came to terms pretty quick. I spent last Sunday going to several car lots and left most of them quickly. Very happy with my new car!

Buddy355

Aug 20, 2014

Let me start by saying I really love car shopping now that I visited Imperial It has changed my perspective on what to expect when buying a car. I went to Chevy and talked Dave Capuzziello, really nice guy, he helped me pick out my Impala, believe it or not I went in to buy a Malibu but when I saw and drove the Impala I was in love, He then Introduced me to Timmy wicked nice guy and so funny also Ahmad. I thought the Impala was going to way out of my price range but they made it work for me. I am so happy. Thank you Imperial cars

Jlsullie

Aug 13, 2014

Best experience I've ever had at a car dealership! Mike had a car waiting when I arrived based on what I wanted; I immediately fell in love with the 2010 traverse he picked. He and Omar had the deal done very quickly and I got the car in immaculate condition.

allie1823

Aug 12, 2014

After an awful experience at Baystate Dodge, my husband and I decided to head to Imperial Chevrolet. I had read many positive reviews regarding this dealership and I am very glad we decided to head here. Our sales guy Mike was wonderful. He showed us various Equinox's and a Terrain that would fit the needs of our growing family. He never pressured us into anything and allowed us to view as many as we could so we could make an informed decision. We initially chose another Equinox but I had seen one on the website for a few thousand less, and as soon as I mentioned it to Mike we hustled back outside and checked it out. We then decided that was the vehicle for us. Mike had our trade evaluated and gave us what we feel was a fair price. There was no ridiculous low balling or back and forth. The entire finance experience was wonderful as well. Omar was fantastic with us and never made us feel judged due to our slightly challenged credit situation. We received a great rate and did not have to deal with any hassle. Our Equinox had to undergo some minor repairs, nothing major and the dealership was wonderful through that entire process. On the day we were told my Equinox was all set and ready to come home. we were involved in a fairly serious accident while in the dealer rental we had. Everyone was ok but spending the night in the hospital while 8 months pregnant and very stressed out was not fun. I felt terrible regarding the dealer car and Mike was wonderful when my husband arrived at the dealership the next day. He was more concerned that we were ok rather than worrying about the car. Thank you to all the wonderful employees that made our very stressful weekend much less so and when it comes time for us to purchase another vehicle I know exactly where to go.

datsun280z

Aug 12, 2014

If it wasn"t for bruce things would of went south real quick , thanks for all your help, and excitement , I did manage to pair my phone so I don"t have to buy another truck .I wish someone would review the dinner never did get a chance to eat there ? and the way I was rushed out of there the day I returned and got my sticker coulda been a good chance. My feelings are a bit hurt and it was only week!! I left the table with alot of loose ends and questions . Im not really sure how n when im suppose to take care of my new truck which I plan on haveing for 20 years the relationship after the sale should be consisitant thoughout your departments someone from service and parts should have put that bed matt in the truck only took 2 mins ... the courtesy I guess is what it lacks ..and actions speck louder then words. Paul V

Carole342

Aug 10, 2014

Our salesman Kyle Ives was fabulous! He spent a lot of time with us to make sure we were purchasing the right product. He offered us multiple other options that may fit our needs. It was a very relaxed atmosphere there and we felt no pressure to purchase at that time, although we did end up buying a vehicle in the end. I would recommend Kyle to anyone. He did a fabulous job! We also had a good experience with Ahmad Al- Jallad in the finance Dept.

Chast155

Aug 7, 2014

I knew I wanted to buy a 2014 Chevrolet Impala. I went looking for a dealership who would answer all my questions and would give me a fair, competitive price on the vehicle. I found that at Imperial Chevrolet. Their attention to the customer needs was superb. They have promised to address my every concern with the new car. I guess time will tell, but, so far, a great car shopping experience!

Scott D.

Aug 7, 2014

I bought a great 2008 Chrysler Pacifica. The engine had a rod blow out the block 8 months after I bought it. Bruce, Tim, had done a GREAT job on helping me get it fixed.

Chast155

Aug 7, 2014

I knew I wanted to buy a 2014 Chevrolet Impala. I went looking for a dealership who would answer all my questions and would give me a fair, competitive price on the vehicle. I found that at Imperial Chevrolet. Their attention to the customer needs was superb. They have promised to address my every concern with the new car. I guess time will tell, but, so far, a great car shopping experience!

sdonahue95

Aug 7, 2014

I bought a great 2008 Chrysler Pacifica. The engine had a rod blow out the block 8 months after I bought it. Bruce, Tim, had done a GREAT job on helping me get it fixed.

ErickaD

Jul 29, 2014

My husband and I visited Imperial about 18 years ago and had a terrible experience. In the need for a new vehicle we visited a dealer in Rhode Island and felt that sleazy car buying method of, we have this great car and this is the best deal. We ultimately left the dealership after two hours. My husband decided to drive to Imperial as several of his friends had recently purchased used vehicles there, I was very skeptical based upon our poor visit 18 years ago. Upon arrival on a very rainy Sunday afternoon, the sales manager Tim Donohue immediately greeted us and offered assistance. My husband (being rather upset about the last two hours wasted at the RI dealership) responded with "Hi, could you give me a few minutes to just look around to see if there is anything that interests me" Timmy responded with sure let me know if you need something. After identifying two trucks that met our criteria we began walking back to the building. A nice young man, Jake Kral, met us in the lot and asked if we had questions. (definitely coordinated by Tim, but gave us the space we needed). Jake asked good questions about what our needs were and did not try to pressure us into what the best deal was. Upon taking the truck for a test drive we learned that Jake was new to the firm, he clearly had been studying up on his knowledge of vehicles and the culture of the company. He tried to connect with us and made the experience pleasurable. Shortly after getting comfortable with the truck, the numbers are what really mattered. Jake and Bruce DAmbra came to us and shared what they could about the factory incentives and gained more information about our needs. From there we met directly with the finance manager Omar Ihjul, it was nice to work directly with the finance manager and for him to work for us. Omar talked about options for financing and we felt as though everyone from Imperial was there to work for us, not just to make a sale. Omar worked through several banks to seek out the best rate for us and we ultimately bought our new vehicle from Imperial. I felt valued with every interaction I had, I look forward to continuing to work with Imperial for future sales and will refer everyone I know to Jake, Bruce, Tim and Omar!! Thank you again

buckbros

Jul 29, 2014

My car buying experience at Imperial Chevrolet was a pleasure! After recently purchasing a new Ford Explorer from Imperial Ford, I decided that I would give the Imperial dealerships an opportunity to secure my purchase of a company vehicle. The salesman, Ed Connors, was friendly, outgoing, and knowledgeable about the Silverado I was interested in. After a short test drive we sat down to negotiate a price for the vehicle. An agreement on a very competitive price with my trade-in was reached quickly with the help of Sales Managers Bruce and Tim. I would recommend Ed Connors and Imperial Chevrolet to anyone in the market for a new or used car.

ErickaD

Jul 29, 2014

My husband and I visited Imperial about 18 years ago and had a terrible experience. In the need for a new vehicle we visited a dealer in Rhode Island and felt that sleazy car buying method of, we have this great car and this is the best deal. We ultimately left the dealership after two hours. My husband decided to drive to Imperial as several of his friends had recently purchased used vehicles there, I was very skeptical based upon our poor visit 18 years ago. Upon arrival on a very rainy Sunday afternoon, the sales manager Tim Donohue immediately greeted us and offered assistance. My husband (being rather upset about the last two hours wasted at the RI dealership) responded with "Hi, could you give me a few minutes to just look around to see if there is anything that interests me" Timmy responded with sure let me know if you need something. After identifying two trucks that met our criteria we began walking back to the building. A nice young man, Jake Kral, met us in the lot and asked if we had questions. (definitely coordinated by Tim, but gave us the space we needed). Jake asked good questions about what our needs were and did not try to pressure us into what the best deal was. Upon taking the truck for a test drive we learned that Jake was new to the firm, he clearly had been studying up on his knowledge of vehicles and the culture of the company. He tried to connect with us and made the experience pleasurable. Shortly after getting comfortable with the truck, the numbers are what really mattered. Jake and Bruce DAmbra came to us and shared what they could about the factory incentives and gained more information about our needs. From there we met directly with the finance manager Omar Ihjul, it was nice to work directly with the finance manager and for him to work for us. Omar talked about options for financing and we felt as though everyone from Imperial was there to work for us, not just to make a sale.Omar worked through several banks to seek out the best rate for us and we ultimately bought our new vehicle from Imperial. I felt valued with every interaction I had, I look forward to continuing to work with Imperial for future sales and will refer everyone I know to Jake, Bruce, Tim and Omar!! Thank you again

laurine.jordan

Jul 29, 2014

Jordan L&DWe went into Imperial to get some repairs done to our vehicle, and drove out in a brand new car, we could not have done that without the hard work of Michael MacDonald and Ahmad Al-Jallad, We would recommend Imperial anytime.

Tannarue

Jul 27, 2014

We went in just " looking" and were given 100% best sales and finance help you could ask for ! Patrick was courteous and kind and answered all our questions. Imperial has such an inventory all we had to do was pick the color!! He knew what he was talking and was extremely helpful. Ahmad and Patrick worked as a team and gave us the best rate as a customer you could ask for. I would 100% recommend Imperial Dealership for your new or used car needs !!!

EAPereira

Jul 26, 2014

After almost a year and a half of searching to buy a new car, only to be disappointed due to a small budget I finally ended up at Imperial and they went above and beyond to ensure that I received every rebate available to me as well as working with me to find a price that fit my budget. I am certainly buying from here again in the future!

EAPereira

Jul 23, 2014

After almost a year and a half of searching to buy a new car, only to be disappointed due to a small budget I finally ended up at Imperial and they went above and beyond to ensure that I received every rebate available to me as well as working with me to find a price that fit my budget. I am certainly buying from here again in the future!

Tracy LaPalme

Jul 23, 2014

Our salesman Ed Connors was a pleasure to deal with and went above and beyond to help us find the van i spotted online. We should have just had our used truck picked up by pick and pull rather than trade in we would have gotten more this was not Ed's choice. Live and learn! We have been recommending Ed to everyone we know and hope to get a second car from him when we can.

Yobaccio

Jul 21, 2014

I had searched the internet for Chevy Cruze prices.The first dealer I went to advertised the best price but when I arrived said I did'nt qualify for all the rebates. I then went to Imperial where they had the car I wanted at the price quoted by Harry Johnson. Salesman Mike Brown and manager Tim Donohue worked hard and got me all my rebates and my G M card points.I walked out of the showroom a very happy customer!

arwright_2

Jul 14, 2014

Our salesman, Mike Brown, was the best car salesman we have ever had the experience in dealing with and we have both a lot of new cars over the years.

peppin78

Jul 14, 2014

We just bought a new car at Imperial, we love the car and we had a terrific experience with everyone at Imperial,will recommend to everyone we know.

Patriotsfan53

Jul 12, 2014

Buying experience of our new Chevrolet cruze was a pleasant experience working with Brian and Tommy. They serviced our every need with our new purchase.

Haynes

Jul 11, 2014

We had a fantastic experience with imperial Chevrolet. Ed Connors was outstanding. He listened to our needs and found the perfect car for our family. The dealership was so busy that day we were sent to the Chrysler dealer for my financing. Karyn very great and got me out of there quickly. While I waited for my car to be detailed Ed gave me a gift card to go and have dinner at the diner for free. Our overall experience with Ed Connors was terrific. I would recommend him to anyone.

thechaudoins

Jul 7, 2014

I bought a used car and was not happy with two situations. One, I signed a purchase agreement that stated there would be no "imperial cars" emblem on the back BUT they put it on any way and was not responsive to take off. Two, the car had no manual. I was promised one but getting one was turning into a hassle.The good news: the management (Tim and Santos) heard my complaint and fixed everything for me very quickly.

Debra Marchessault

Jul 6, 2014

The experience at Imperial was a great one. Especially because it was 90 degrees outside and Ed stayed outside in the heat with me for as long as it took to find the perfect car for me.

jenny.marchessault.5

Jul 5, 2014

The experience at Imperial was a great one. Especially because it was 90 degrees outside and Ed stayed outside in the heat with me for as long as it took to find the perfect car for me.

Tasha T

Jul 3, 2014

The experience at Imperial was great Everyone were very pleasant, and fun to work with. I told them what I wanted for a vehicle and what I was willing to pay and almost nailed the price..Just off by a few bucks but I was satisfied with the price..the vehicle is awesome and I love it!! Jimmy, Timmy and Omar were so much fun to work with. Great personalities across the board!

talamini2

Jul 3, 2014

The experience at Imperial was great Everyone were very pleasant, and fun to work with. I told them what I wanted for a vehicle and what I was willing to pay and almost nailed the price..Just off by a few bucks but I was satisfied with the price..the vehicle is awesome and I love it!! Jimmy, Timmy and Omar were so much fun to work with. Great personalities across the board!

brianna_paull

Jul 2, 2014

I recently purchased my first car with a loan from Brian Martin and he was great! Very friendly, professional, and knowledgeable!! I walked away with the car I wanted at a great price! The finance department was extremely helpful as well! My family has bought 8 cars from Imperial! Would definitely recommend Brian and Imperial to others!

tcarrltz400

Jun 26, 2014

I had a great time dealing with Mike Ghalbouni, my family has been dealing with him and Imperial Chevy for over 20 years and will continue for years to come. He is an extremely friendly personable salesman that does what it takes to make his customer happy. When my truck had a small ding coming off the lot, both Bruce and Mike made sure it got fixed until I was 100% completely satisfied. Bruce DAmbra and Mike Ghalbouni both went out of their way to make me a satisfied customer. When it came to financing the truck Ahmad Al-Jallad searched, and searched to find a bank that would give me the best deal. He advised me on my credit, my monthly payments and ways to improve my credit. Overall the buying experience there with these three gentlemen was extremely pleasant and easy going. The next day I was already recommending Imperial Chevy to people at my work and to deal with these three key personnel. Imperial Chevy should be extremely proud and grateful to have these three on their team.

Tfoley1974

Jun 26, 2014

the best dealership I've been to so far!!! Everyone was so nice! There was no pressure, no sales people following us around harrassung us. No going back and forth with payments. And we weren't there for 5 hrs! I would definetly recommend imperial! Go see Ed Connors! He's the man there! He's so funny and so layed back!

wfbalt

Jun 26, 2014

Some good individuals within a broken system. Post-sale paperwork and follow-up activities were spectacularly bad. I either got a an empty promise delivered with a smirk or rudeness. Once you pay, you are apparently dead to them. Seems as if there is no senior management to ensure communication between sales, service and the front-office. I like the car I purchased, which is worth a lot. But I will go elsewhere in the future.

Suzanne M.

Jun 25, 2014

Fantastic Experience with Ed Connors! From the moment I walked into Imperial Chevrolet and met with Ed Connors, I was comfortable. I was listened to, my opinion was valued, and my questions were answered appropriately. Ed's winning smile and easy-going attitude put me at ease during my very first brand-new car purchase! I will recommend Imperial Cars to anyone and everyone. Go see Ed - he will take EXCELLENT care of you!!!

suzmac1981

Jun 25, 2014

From the moment I walked into Imperial Chevrolet and met with Ed Connors, I was comfortable. I was listened to, my opinion was valued, and my questions were answered appropriately. Ed's winning smile and easy-going attitude put me at ease during my very first brand-new car purchase! I will recommend Imperial Cars to anyone and everyone. Go see Ed - he will take EXCELLENT care of you!!!

Danielle

Jun 23, 2014

Awesome Salesman! Michael Brown Sr. was an awesome salesman! He was upfront with me and explained everything to me so I made sure to understand. I was dreading buying a new car because my last car I got completely taken for and paid way to much $ with hidden costs that were not gone over with me until I found out to late. I am glad that did not happen this time! I would definitely see him if you are looking to buy a new car from Imperial!

daniellen531

Jun 23, 2014

Michael Brown Sr. was an awesome salesman! He was upfront with me and explained everything to me so I made sure to understand. I was dreading buying a new car because my last car I got completely taken for and paid way to much $ with hidden costs that were not gone over with me until I found out to late. I am glad that did not happen this time! I would definitely see him if you are looking to buy a new car from Imperial!

acollette187

Jun 20, 2014

Came to imperial cars and was greated as soon as I got out of my car by Ed and was coming in for a certain they still had it after looking for it. I was very happy with Ed Connors effort and work he was very nice and friendly awsome guy. Will deffinately be back for another car when i need one.

Eferrucci

Jun 13, 2014

Our experience at Imperial was excellent! Michael Brown was extremely helpful and assisted us through the entire car buying process. I would definitely recommend them.

wpd1963

Jun 10, 2014

Customer Oriented Buying a new Vehicle can be nerve wracking, but I have to say buying my new Silverado from Imperial was easy. Mike Brown is great to work with. I would recommend seeing Mike if you are looking for a new car or truck. He didn't pressure me at all.

wpd1963

Jun 10, 2014

Buying a new Vehicle can be nerve wracking, but I have to say buying my new Silverado from Imperial was easy. Mike Brown is great to work with. I would recommend seeing Mike if you are looking for a new car or truck. He didn't pressure me at all.

lori19

Jun 5, 2014

Ahmad Al-Jallad was very helpful in the financing of my new 2014 Chevrolet Impala and worked with me until we found a deal I was comfortable with.

dougc11

Jun 4, 2014

My wife and I went to the Chevy dealership to check out a 2013 Buick Lacrosse that we wanted to determine if it was a 'keeper' or something to drop off the list. The very first thing was 'will my golf bag fit in the tight trunk?'. Yes it does, but it's snug. The Eassist uses some of the trunk space but the extra 5 miles per gallon was worth it. We had never test driven the Lacrosse but had driven the Verano 2.0 turbo and liked it, not loved it. Imperial had a special on the 2013 Lacrosse and the price looked very attractive. We weren't trading in a car, and the price was based on a trade allowance, something we were unaware of. Mike was extremely helpful in working with us on pricing. A few managers were involved and some give and take was required but in the end, I was very happy with the price and the vehicle. It felt like I stepped up the level of car without really moving that far up in price, if at all.I recommend Imperial Chevy and Mike Brown as well. They wanted to make the deal. I wanted to make the deal. The deal happened.

SilveradoK12014

Jun 3, 2014

I recently experienced the opportunity to purchase my 5th vehicle from the Imperial dealerships. Dave, the salesman, was extremely knowledgeable of the Silverado trucks and quickly pointed out the trucks on the lot that would meet my needs for space, towing, and fuel economy. Armand in finance worked with us to get a great interest rate and even called specific lending institutions at our request which resulted in an even lower interest rate. Overall a great experience, which is why this is the 5th vehicle I purchase there.

cmjb3535

Jun 2, 2014

The business Manager was one of the best I ever deal before. Good personality and good business man. He was the best person I deal

Denise

May 31, 2014

Recently purchased a used SUV from Mike Ghalbouni at Imperial and the process was seamless, we found him to be professional and easy to work with. We had bought two business vehicles from Imperial in the past but this one is for personal use.

dryan480

May 31, 2014

Recently purchased a used SUV from Mike Ghalbouni at Imperial and the process was seamless, we would recommend them to anyone. Bought two business vehicles from them previously but this one is for personal use.

americay

May 29, 2014

I purchased a new 2014 Cruze LT. John was very helpful and listened carefully to what I wanted; he even reminded me of things I hadn't thought would be important to me. He wasn't pushy when I said I wasn't ready to make the deal that day; of course he had to ask the questions to close the deal. I did come back a few days later because they found the color I wanted. Overall my experience is very positive.

americay

May 29, 2014

I purchased a new 2014 Cruze LT. John was very helpful and listened carefully to what I wanted; he even reminded me of things I hadn't thought would be important to me. He wasn't pushy when I said I wasn't ready to make the deal that day; of course he had to ask the questions to close the deal. I did come back a few days later because they found the color I wanted. Overall my experience is very positive.

doristhivierge

May 29, 2014

Marc Walker, was very informative he explained lea sing and buying the car, was very observing of our wishes he got us the option we were interested in along with color we wanted H e explained all the cars functions to us he was very patient with all of our questions We feel he went above and beyond he did not pressure us and was courteous.Doris Thivierge

sue18

May 29, 2014

I was very nervous about purchasing a new car, its very overwhelming. I went on the web site saw a few cars I was interested in. When I went to Chevy Brian Martin whom I spoke with before going into Chevy was so helpful. He set it up so when I went in Mo took great care of me. He was very helpful nd exceptionally informative. Financing went smoothly and I was please with Ahmad. I cant say enough of how nice everyone was. Mo even called the house the next day to make sure I loved my car. Overall Great Experience.

tdoehler

May 24, 2014

I got a great deal on my 2014 white chevy tahoe lt. I Highly reccommend imperial chevy for any of your car needs. John was not pushy and made you feel very comfortable in your buying decision.

Linda S.

May 22, 2014

I have purchased a car before from Imperial and it was a great experience. Mike MacDonald could not have been more helpful. He answered all my questions and helped me understand the different features in the Sonic that I purchased from him. I would highly recommend this dealership and Mike MacDonald to my family and friends.

Sandy&john

May 22, 2014

We bought an Equinox from Chris Mac and had a great no pressure experience. The first day we told him we just wanted to see the inventory and he was very understanding. He called us the next day and we came back and test drove the vehicle we liked the most and Chris gave us a great deal right off the bat, he called it bottom line pricing, no haggling it was such a good deal we bought right there and drove home in our new equniox about 2 hours later after they bought us dinner while the vehicle was being cleaned. Great service, very nice people and most importantly we got a great deal!!! Thanks Chris, our neighbors are thinking about getting a new impala and we already gave them your card.

dintinarelli

May 22, 2014

Jonathan was awesome and helped me when I was looking at ford vehicles. Mike provided great customer service. Ahmad was helpful with explanations of contracts

LindaS72

May 22, 2014

I have purchased a car before from Imperial and it was a great experience. Mike MacDonald could not have been more helpful. He answered all my questions and helped me understand the different feature in the Sonic that I purchased from him. I would highly recommend this dealership and Mike MacDonald to my family and friends.

MonicaHappy

May 21, 2014

We had a great sales experience at Imperial, our salesperson Chris "Mac" was fantastic. He was knowledge, easy going, answered follow up questions quickly and made the enter process as painless as possible. I would recommend asking for him if you can.

xxtwiztidimagesxx

May 21, 2014

Went in to buy a new car and was surprised how kind and willing to help me out, got the car for a better price then I was expecting.

sandun

May 19, 2014

I am in the construction industry and have owned many vehicles of different kinds, that being trucks and vans. I find trucks to be the most efficient vehicle for my needs. Along the way, I have purchased many vehicles. Most of the time I spent haggeling and I ended up with the vehicle I wanted but not what I wanted to pay for it. My first experience with Imperial Chevy was awesome. Mike Brown was courteous and professional and I found that I was not pressured to buy or lease as was in the past. Tim the manager was most courteous when talking money and payments. I have never experienced a no pressure sales pitch like I experienced when I came to Imperial. These men are real pros and the most courteous men I have ever dealt with. I will come back and will put the word out to my friends about this dealership.

Rich Haskell

May 17, 2014

An Imperial Date with Dave Cap From start to finish, Dave Capuzziello was very pleasant and professional. We pretty much "found" our car on Imperial's lot before meeting Dave, but found the information he gave us very helpful, the test ride comfortable, and the sale inevitable! Yes, Dave put a "cap" on our desire to buy anything else! Now the proud owners of a 2014 Chevy Equinox AWD 2LT, we hope it lives as long and beautifully as our previous car (with almost 210,000 miles!). As two people who love to travel, we plan to "See the USA, in our Chevrolet", thanks to Dave!

RichardHaskell

May 17, 2014

From start to finish, Dave Capuzziello was very pleasant and professional. We pretty much "found" our car on Imperial's lot before meeting Dave, but found the information he gave us very helpful, the test ride comfortable, and the sale inevitable! Yes, Dave put a "cap" on our desire to buy anything else! Now the proud owners of a 2014 Chevy Equinox AWD 2LT, we hope it lives as long and beautifully as our previous car (with almost 210,000 miles!). As two people who love to travel, we plan to "See the USA, in our Chevrolet", thanks to Dave!

Dr Roof

May 16, 2014

3 cars in 3 years Best experience yet After buying 3 cars in 3 years, this sales experience was by far the best.. (I wish I could say painless.. but buying a car is NEVER painless) We found the truck we wanted online.. and made a general inquiry about the vehicle.. We were not sure of our commitment to buy at this time, but were seriously considering it. I was slightly put off by the number of follow up calls from the sales staff. In 1 week we received 6 (six) calls, ALL MESSAGES LEFT ON OUR MACHINE WE MARKED URGENT. I understand the commission sales lifestyle, but it is annoying to have so many ESPECIALLY with the urgent tag. Once we decided to come in to visit the showroom all the staff was VERY cordial and accomedating I didn't feel a Hard sell... which I detest. Our salesman Dave, was thorough and took his time, we never felt rushed. The dealership did not look busy, there were plenty of sales staff hanging around at the picnic table.. but the purchase process took almost 4 hours with LOTS of 20-30 minute waits.. waiting for paperwork, and getting into a sales manager.. Being cynical it seemed like the dealership COULD have been building a time investment on the customer side, But I am not sure this was the case. Once we were in to see the Business Manager Ahmad, he was professional and thorough and seemed truly invested in our best interest in buying this veicle, working with several banks and lending institutions to get us the best interest rate... He took the time on several occasions to turn his computer screen and explain what was going on. At the end of the process we walked away with a new Truck at a fair price and interest rate from a reputable leading company. Several people congratulated us on the purchase, and even had us ring a bell.. whic was fun! I will definately refer the dealership in the future... Good Job on All sides of the sales team.. salesman, managers, business manager etc...

New Camaro

May 16, 2014

We had a great sales experience at Imperial, our salesperson Mo was fantastic. He was knowledge, easy going, answered follow up questions quickly and made the enter process as painless as possible. I would recommend asking for him if you can.

seindeany

May 9, 2014

Did our research online and found a couple of cars we were interested in. Test drove both and discussed pricing & trade-in pricing. I found the different online prices and the lot prices to be a little confusing. We were happy with the amount offered for our trade-in and came back the next day with a deposit. They put a little pressure on to leave a deposit the same day but were not overly pushy which we liked. Brian was great at communicating with us through the process and Jimmy & Ahmad were helpful with closing the deal.I would recommend this dealership and will probably return to upgrade my car in a few years.

emwork

May 8, 2014

We were happy with our car purchase. At times we felt things were a little pushy/hard ball-ish (actually moreso in actually paying for the car with the extra insurances they'd like you to buy). We knew what a fair price was for the car and ended up very close to that. I've had service done on our other car here, which was great.

mac13221

May 7, 2014

Thank you had a great experience, took alot of time to explain vehicle and showed us everything in car. Thank you for selling us a great car with great service.

Deanna

May 6, 2014

Jimmy B was fantastic to work with. He was very helpful and very honest. He knew everything about the Chevrolet Cruze I was interested in and was able to explain the different models of the vehicle. I would highly recommend him to anyone searching for a new vehicle. My experience at Imperial was great!

dlefrancois

May 6, 2014

Jimmy was fantastic to work with. He was very helpful and very honest. He knew everything about the Chevrolet Cruze I was interested in and was able to explain the different models of the vehicle. I would highly recommend him to anyone searching for a new vehicle. My experience at Imperial was great!

Charles Autote

Apr 27, 2014

Had a great experience buying a Chrysler 200. Great price on a used car and runs perfect. Brian Martin was honest and attentive and helped me tremendously. Thank you!

MIke

Apr 26, 2014

Great Place I went there looking for a specific kind of truck and hoping to get it for a reasonable price. I was lucky enough to get help from Mo and Brian who were both awesome, and just like that found exactly what I wanted. Also with the price they offered for it, it was a no brainer. Through the whole long process those two made it fun and easy. I would highly recommend going to this place and especially trying to get one of those two to help you.

Sliv11

Apr 26, 2014

I went there looking for a specific kind of truck and hoping to get it for a reasonable price. I was lucky enough to get help from Mo and Brian who were both awesome, and just like that found exactly what I wanted. Also with the price they offered for it, it was a no brainer. Through the whole long process those two made it fun and easy. I would highly recommend going to this place and especially trying to get one of those two to help you.

Merten

Apr 23, 2014

I visited Imperial Chevrolet to purchase a Chevy Volt. The sales staff was low pressure and very helpful. I got a great price on the vehicle. I am very happy with the transaction.

pandoraa1

Apr 23, 2014

My visit to Imperial Chevrolet in Mendon Ma was awesome! Everything was great. It was top notch from salesman,mgrs to,finance! A great experience.

AmandaK

Apr 20, 2014

I went to Imperial Chevrolet in hopes of finding a Chevy Cruze; I was willing to listen to other suggestions but the Cruze was what I had my heart set on. Being a poor in debt college graduate, I walked in with a budget and I let Moe know that from the get go. Moe wasn't pushy, he wasn't trying to sell out of my price range or what I could afford for my monthly payments. He took what I said into consideration and he stood by it. This being the first time I was buying a car, I was nervous, but Moe walked me through everything making me and my family feel comfortable. I had settled on a car, he was running the numbers and we sat at his desk and then Moe came back out, he had found another Cruze, cheaper and in fantastic shape and decided to show me that one instead. That to me kind of says it all about Moe, he really understands his customer's needs, he doesn't push you into a car for the sake the sell, it's cheesy but Moe really seems to care about his customer. The car was going to be ready a few hours later and my parents had to leave so Moe took the rest of the day to make sure I felt comfortable at Chevy while I waited, getting to know me as a person and not as someone just visiting to buy a car. Moe develops relationships with the people he assists and I would tell anyone buying a car at Imperial Chevy to ask for him, he will not steer you wrong and he will respect you and what fits your needs.

Amanda_King

Apr 20, 2014

I went to Imperial Chevrolet in hopes of finding a Chevy Cruze; I was willing to listen to other suggestions but the Cruze was what I had my heart set on. Being a poor in debt college graduate, I walked in with a budget and I let Moe know that from the get go. Moe wasn't pushy, he wasn't trying to sell out of my price range or what I could afford for my monthly payments. He took what I said into consideration and he stood by it. This being the first time I was buying a car, I was nervous, but Moe walked me through everything making me and my family feel comfortable. I had settled on a car, he was running the numbers and we sat at his desk and then Moe came back out, he had found another Cruze, cheaper and in fantastic shape and decided to show me that one instead. That to me kind of says it all about Moe, he really understands his customer's needs, he doesn't push you into a car for the sake the sell, it's cheesy but Moe really seems to care about his customer. The car was going to be ready a few hours later and my parents had to leave so Moe took the rest of the day to make sure I felt comfortable at Chevy while I waited, getting to know me as a person and not as someone just visiting to buy a car. Moe develops relationships with the people he assists and I would tell anyone buying a car at Imperial Chevy to ask for him, he will not steer you wrong and he will respect you and what fits your needs.

Dianne N

Apr 16, 2014

Positive experience at Imperial Extending many thanks to the staff at Imperial Chevrolet for stepping up and helping us with a bad situation! The first car we purchased had major computer problems that no one knew about and they were more than willing to work with us to try and fix it and when fixing it didn't seem possible, they got us into another vehicle. I will highly recommend Imperial Chevrolet! Thank you!

dnovak53

Apr 15, 2014

Extending many thanks to the staff at Imperial Chevrolet for stepping up and helping us with a bad situation! The first car we purchased had major computer problems that no one knew about and they were more than willing to work with us to try and fix it and when fixing it didn't seem possible, they got us into another vehicle. I will highly recommend Imperial Chevrolet! Thank you!

pyoungsayles

Apr 15, 2014

our salesman mo was very easy to deal with. mo was very knowledgeable about the inventory the deatails of the car etc. we would highly recomend imperial cheve. we have already told our friends and neighbors about imperial cheve. everyone there was very courteous . thank you mo.

JonnyGwin

Apr 14, 2014

My experience at Imperial Chevrolet was outstanding. Mark was very helpful and answered all of my questions. After taking the test drive in my new car I knew it was the one for me. When I came to pick up the car Mark did an excellent job of explaining the car specifications/features inside and out. I would definitely recommend Imperial Chevrolet to my friends and family.

Sim102715

Apr 13, 2014

All sale personal are very friendly,and Mike MacDonald and Mike Pannera,.Were very polite very helpful,and professional, and their are good at three job. And help me out a lot thank you,

The Cardosos

Apr 10, 2014

Mike and Jimmy were the best! They didnt pressure us at all, it was a great experience :)

thecardosos

Apr 10, 2014

They were great! Jimmy and Mike were the best!! We didnt feel pressured into buying anything, it was one of the best experiences we have had.

8457kathy

Apr 8, 2014

Everyone extremly friendly and helpful. Made the carbuying experience pleasant and easy Test drove a couple different models. There was no pressure to buy either model

jaworek

Apr 2, 2014

My husband and I visited quite a few dealerships in the Rhode Island and Massachusetts area before we visited Imperial and we had had been disatissfied with all of them. Imperial, was different, they were very friendly and attentive to what we were looking for and what we were willing to spend. Chris MacIntyre was with us each step of the way and we found the perfect car. We would definitely recommend them to our friends and family for any other future automobile purchases.

tuyhoa

Apr 2, 2014

I went to this dealership who in fact is almost 40 miles from my home. I found the car we wanted and purchased it, but this vehicle had a few problems. Imperial Chevrolet felt that the car wasn't safe and the owner put us in another vehicle at no cost to us. We have taken our car back for service and never been disappointed with them. When you purchase a vehicle from Imperial Cars you get First Class treatment from the Tech who fix's the car all the way to the owner. I am 68 years old and a disabled veteran in my lifetime I have purchased a number of vehicles, some being a nightmare. I will never purchase another vehicle from anyone else. Imperial Cars sell what ever you need from a Ford to what ever you are looking for. I encourage all veterans to go and see how the ownership feels about veterans, Kevin has his Uncles Purple Heart and other medals on the wall as you enter the Chevrolet showroom. ( Find me another dealership that honor's veterans this way.) I could go on for pages about this dealership. the best thing I can say is go talk to them, have a meal at the diner. When you get Great Sales, Service and Food you have had a Great Adventure. I am looking to buy again from them.

JBrown

Mar 30, 2014

I walked in expecting to walk out with a used 2013 Chevy Cruze and walked out with a new 2014 Chevy Cruze. I told them where I wanted my payments at and they did everything to make it happen. They were extremely nice and didn't try to push me into a car I didn't want. I am COMPLETLY SATISFIED with my purchase and left knowing that I made a great deal.

Jennlbr917

Mar 29, 2014

I walked in expecting to walk out with a used 2013 Chevy Cruze and walked out with a new 2014 Chevy Cruze. I told them where I wanted my payments at and they did everything to make it happen. They were extremely nice and didn't try to push me into a car I didn't want. I am COMPLETLY SATISFIED with my purchase and left knowing that I made a great deal.

linpete

Mar 28, 2014

Our experience was a positive one. We have bought many cars and trucks and have always been happy with the dealership and the people that have worked with us. Mike Brown was very helpful, he answered all of my questions and found answers to the ones he didn't know. He spent all the time I needed to feel comfortable with my new Equinox.

linpete

Mar 28, 2014

Our experience was a positive one. We have bought many cars and trucks and have always been happy with the dealership and the people that have worked with us. Mike Brown was very helpful, he answered all of my questions and found answers to the ones he didn't know. He spent all the time I needed to feel comfortable with my new Equinox.

willleonard

Mar 25, 2014

I have rated this dealership with high ratings because, the staff worked very well with me and my wife helping us to find the right truck and the right price for our budget. Omar Ihjul spent a good deal of time trying to get the financing at an exceptable amount. we had a great time and would recommend Imperial to everyone. Thank you...Willis and Donna Leonard.

allrla41

Mar 24, 2014

We were created by Mike as soon as we got there asked how he could helps and was with us totally thru out the whole time, Tom also got involved to give us the best experience possible, and Ahmard was like a machine processing our financing. overall excellent experience treated very respectfully and professionally .

Jimjudy

Mar 24, 2014

We visited Imperial with the idea of looking for a specific car. Upon our arrival we saw several vehicles that we were interested in. Eric introduced himself to us after we viewed several cars and was professional, friendly, and helped direct us to different cars that matched what we told him we liked. After we test drove what we thought we preferred, we went in and received more details. It was a comfortable conversation with no pressure. Eric was accommodating and his sales manager was friendly and knowledgeable. We purchased our new car with the professional guidance of Ahmad Al-Jallad. The entire process of finding the car we love, answering questions we had, providing us options, and the professional atmosphere was exceptional from the moment we arrived until we drove off in our car. Thank you!

kerimitch

Mar 24, 2014

Mike was super to deal with. No games, just got to the bottom line and made the deal. Very professional and courteous. We bought two vehicles from him in a two week time period. Highly recommended.

Kenv418

Mar 23, 2014

I worked with Bruce D. and Chris Mac when I bought my used 2013 Ford Explorer. I found them to be excellent with their customer service skills and they were extremely friendly. I already knew the type of vehicle I wanted so when I came to them with what I could afford along with my trade in and what I wanted my monthly payments to be around they worked with me to accommodate my needs. They also made sure that I was comfortable with the vehicle and knew a lot about the buttons and gadgets inside and out before I took it and if I didn't Chris found out what they were and showed me. I was extremely happy with the service I recieved thus far and would recommend them to others!

kenv418

Mar 23, 2014

I worked with Bruce D. and Chris Mac when I bought my used 2013 Ford Explorer. I found them to be excellent with their customer service skills and they were extremely friendly. I already knew the type of vehicle I wanted so when I came to them with what I could afford along with my trade in and what I wanted my monthly payments to be around they worked with me to accommodate my needs. They also made sure that I was comfortable with the vehicle and knew a lot about the buttons and gadgets inside and out before I took it and if I didn't Chris found out what they were and showed me. I was extremely happy with the service I recieved thus far and would recommend them to others!

1994amps

Mar 22, 2014

Mike & Elian were up front and very helpful to meet our budget. After the sale was made they followed through to make sure everything was as promised. The next time I am in need of a car new or used they will be my first ( and hopefully) and only stop.Thanks Guy's job well done!!!

Karen

Mar 20, 2014

I just purchased a 2014 Chevy Equinox LT on Monday 3/17. I worked with Amanda who is a new sales rep and want to share what an excellent car buying experience I had. She is very customer focused; listened to my concerns and answered all my questions. After my test drive she teamed up with an experienced rep, Colby, to continue the process. The camaraderie and teamwork at this dealership stands out, it is truly amazing! We discussed several models and trims and the three of us looked at more cars. Once I made the decision to purchase the Equinox, Amanda & Colby said I would be able to take the car home that same day. While I worked with Omar on the financing, they ensured the car was detailed and ready with a full tank of gas. Omar made the finance portion of the day go very smoothly with his attention to detail and focus on my needs as the customer. I had a trade-in and to save me a trip back to Mendon, Amanda followed me home to get the title to my car to ensure the registration was done timely. Great follow-up by Amanda. She called me the next day to ensure I was happy with my new SUV and to see if I had any questions or concerns. Tuesday night she called to let me know the registration was in, I made arrangements to meet her Wednesday morning. On Wednesday we discussed different features on the car and she showed me how to pair my smart phone up with the car. This is my first SUV and I am enjoying it very much. I will highly recommend Imperial Chevrolet to others.

Guertt

Mar 20, 2014

After much research I decided to purchase a 2014 Impala LTZ and took the ride to Imperial to check it out. This was my first dealer choice because of the positive experience I had purchasing my new F-250 in '09 at the same complex. Upon arriving we were greeted by Colby Craig in the showroom and he brought us out for a test drive in the exact same car that I had spec'ed on the GM website. Colby was very friendly and knowledgeable about the vehicle pointing out extras I was not even aware of. There was absolutely no pressure to buy and everyone else in the showroom was polite and friendly. After arriving at a very good price with Sales Manager Bruce D'Ambra (great guy!) I told them that I would prefer to finance with my own Credit Union and would be back the next day to compare rates. They let us take the car home overnight without even a deposit! That sealed the deal. This is a class operation and you can't go wrong if you are looking for a new Chev,Ford,Dodge,Ram,or Jeep. Their Service Dept. is also first rate.

Karen4182

Mar 20, 2014

I just purchased a 2014 Chevy Equinox LT on Monday 3/17. I worked with Amanda who is a new sales rep and want to share what an excellent car buying experience I had. She is very customer focused; listened to my concerns and answered all my questions. After my test drive she teamed up with an experienced rep, Colby, to continue the process. The camaraderie and teamwork at this dealership stands out, it is truly amazing! We discussed several models and trims and the three of us looked at more cars. Once I made the decision to purchase the Equinox, Amanda & Colby said I would be able to take the car home that same day. While I worked with Omar on the financing, they ensured the car was detailed and ready with a full tank of gas. Omar made the finance portion of the day go very smoothly with his attention to detail and focus on my needs as the customer. I had a trade-in and to save me a trip back to Mendon, Amanda followed me home to get the title to my car to ensure the registration was done timely.Great follow-up by Amanda. She called me the next day to ensure I was happy with my new SUV and to see if I had any questions or concerns. Tuesday night she called to let me know the registration was in, I made arrangements to meet her Wednesday morning. On Wednesday we discussed different features on the car and she showed me how to pair my smart phone up with the car.This is my first SUV and I am enjoying it very much. I will highly recommend Imperial Chevrolet to others.

Dbrosnahan

Mar 19, 2014

My experience at imperial Chevrolet was exceptional, our salesman mark walker was honest, forthcoming and pleasant to work with, thank you I would highly recommend imperial to all!!!!!

Simplywoodfloors

Mar 18, 2014

Recently purchased a 2014 Jeep Grand Cherokee. This is our second new vehicle purchase from Imperial and we have always received great service from start to finish. Our sales person was Timothy Donohue. Very personable, extremely thorough and fought for us to get exactly what we wanted. He is truly an asset to Imperial Chevrolet. When we picked up our new vehicle he initially went through the owners manual and pointed out very important features in the car. He then took us out to our new vehicle and went through all the settings explaining all the options and took the time to customize each and every one. We received a follow-up call the next day to make sure we were still happy about our purchase and asked if we had any questions. He ensured us he is always available and should we have any questions to give him a call. Great guy...lots of fun to work with. Made our car buying experience smooth and easy!

3REDCARS

Mar 17, 2014

BRIAN IS A VERY GOOD SALESMAN NO PRESSOR NOT YOUR TIPICAL SALESMAN FEELS LIKE YOU HAVE KNOWN HIM ALL YOUR LIFE GOO MAN AHMAD IS VERY GOOD AT WHAT HE DOES AN SAVES YOU MONEY AN EXPLAINES EVERYTHING IN DETAIL 2 VERY GOOD EMPLOYES

vincentpacifico

Mar 15, 2014

I have given Mike Brown a rating of all 5 stars because my entire experience at Imperial Chevrolet has been enjoyable due to this helpful, friendly and knowledgeable employee. This is the first Silverado I have every purchased and after leaving the dealership with a brand new 2014, I felt like I knew everything I needed to know about this truck and that I had picked the correct one. I am very pleased with the service that I was given during the entire purchase and the service that I am still given after the deal when I have questions either by phone or visit. Overall, I would recommend Mr. Michael B. Brown, Sr. to anyone wanting to purchase a vehicle from Imperial because great service and hospitality will be provided by him.

sbogolea

Mar 13, 2014

Our experience at Imperial Chevrolet was ideal. Brian was the salesman we worked with. He was knowledgeable on all the cars we viewed.. even those in other dealer lots at Imperial. While comparing between 3 possible choices, Brian showed us every feature in each vehicle and enabled us to choose exactly what would be best for our growing family. Brian got us the best value for our trade in and when it came time to do paperwork, he got everything set up and checked in frequently to see if there was anything we needed-he went as far as bringing us cold drinks and having the new car cleaned and plates switched before we got our final signature on paper. I would highly recommend this dealership. Ask for Brian!

bal1989

Mar 12, 2014

I had been looking for a dealership for a while that would work with me and the fact I had little to no credit. I came into Imperial and was very happy to be dealing with a polite and knowledgeable sales man, Brian Martin. He took everything I needed for a purchase of a car into consideration. I am very glad to have bought my vehicle with him. I have currently recommended his services to several of my friends.

rebeccawalling5

Mar 12, 2014

I walked into Imperial not expecting to be purchasing that very same day. But i just so happened to find the exact model car that i was looking for at a reasonable price. The finance guy and our salesman were wonderful. We test drove the car and decided that it was the one that i wanted. We filled out all the paperwork that day and were able to pick up the car on monday. Over all i love the car and i had a great experience here.

alliestark

Mar 11, 2014

Brian made the experience unforgettable! It was the first time buying a car on my own and I didnt know where to start. Brian not only helped me find the perfect car, but he was genuinely nice and cared about me as a person not just any old customer. He made the whole car buying process simple and easier than I ever thought possible. I drove home with my 2010 Ford Fusion that day and couldn't be any happier. If you ever go to Imperial Chevrolet.. ask for Brian and I guarentee you will not leave disappointed! Hands down best salesman ever!!!!!

cautote

Mar 11, 2014

Brian was attentive and honest. I feel I got a great deal on a great car. I have not had any problems with the vehicle and am very pleased with my overall experience.

Gac498

Mar 11, 2014

Bought a new full size truck off the showroom floor. Colby was very helpful and his boss Bruce made the process and delivery a breeze. I would definitely recommend these people and dealership to do business with. Hard to find good quality salesmen and managers who know their product at dealerships today. Very happy.

KenMarsh

Mar 11, 2014

Colby went above and beyond the normal sales persons knowlege of the truck the delivery and transfer of the registration and his overall presentation of the people and services at the dealership that are available with the vehicle!

Kldulude

Mar 11, 2014

I was highly impressed with the fair prices, comfort, customer service, patient, accommodating and friendliness of the people who I spoke with especially my salesman Brian martin!

mbizzo1

Mar 11, 2014

exelent dealership highly recomended, bought many vehicals from them and will buy more, sent freinds and family too them all great exeperinces, also great servis department , great people all around ,

michaelPetrone

Mar 11, 2014

I recently purchased a 2013 Jeep wrangler at Imperial Chevrolet and my salesman wa Brian Martin. Brian was professional, intelligent and persoanble. He was very easy going and listen to what we had to say and found us our dream vehicle. We did not feel presured at all and it was a very pleasant experience. I also dealt with Elian Khouri who was also great to deal with. Imperial Chevrolet, Brian and Elian are honest, professional, nice and they have the best prices around. They have made me a customer for life and you will not be disappointed buying a vehicle there. Imperial car complex is unbelievable. Thank you Brian and Elian for making us very satisfied customers.

Shaddock117

Mar 11, 2014

We went in to take a look at some cars here and at the neighboring Imperial Ford dealership, and were about to purchase a fantastically priced 2014 Chevy Cruze LT. Unfortunately it was sold before we could make our commitment, but the dealership offered to adjust another Cruze LT to the same price, which was a very respectful gesture. Fortunately, the then higher priced 2014 Chevy Malibu LT was put on a red tag sale special, and dropped right into our price range. We came in a few days later, test drove it and signed the paperwork that day. I picked up my new car a few days later (we signed on a Friday, so had to wait a few business days) and I couldn't be happier with the service and car that I received! My family has been buying from Imperial Cars for over a decade, and I would highly recommend their dealership to anyone looking to buy a new or used car.

nancycbh

Mar 10, 2014

We found Colby to be very professional yet made us feel as if we had been lifelong friends! He helped us in every aspect of our purchase and we were extremely satisfied.

Bob and Bev

Mar 6, 2014

We went on the last of Feb. 2014 and purchased a vehicle from Imperial Chevy. I can say we were treated with the upmost friendliness from everyone. From the moment we walked in till we found what we wanted they worked with us and couldn't have been nicer. Thank you to Elian and Joel for there Service. Bob and Bev Jones.

MouradB

Feb 20, 2014

extremely unprofessional and rude sales rep. avoid shopping at imperial unless you are extremely desperate. thank you

Wender

Feb 5, 2014

The worst customer service ever.They do not respect their clients!

JWSparkBuyer

Jan 21, 2014

I was a bit disappointed with Imperial Chevrolet the price that was advertised on the site was in-fact not the price I could get for the car I was looking at. The price included an extra thousand dollar discount for those with qualified trade in cars. I was not looking to finance, had cash and would have expected to receive greater attention to what I was looking for. The sales rep I felt was not looking to sell me a new car but wanted to push me into a used car to lighten their lot in preparation for the February Pres. Day sales. Not happy

Dan

Jan 11, 2014

The only saving aspect of me deal or lack of deal from Imperial in Mendon was that I do like the car. Other than that there is nothing positive I can say regarding the experience. From salespersons to management, I found myself calling back constantly to correct mistakes and errors. Promises were made and not kept. From my original contact to delivery, I found the lack of communication between Sales, Advertising and Management to be surprisingly lacking to a point where there was none. With all the issues piling up, the one item that bothered me the most was the lack of response by management. All through this process, I kept hearing from salesperson how management truly wants to know the issues confronted by clients. I guess not in my case. After many emails and much frustration, I did hear from someone but once again empty promises continued to a point of getting no where so I stopped. I have never written anything like this as don't believe in writing complaint letters but in this case it is warranted. I could go into the specifics of all the issues but at this point all I can do as a disgruntled client is not use or recommend the dealership again.

Kate

Nov 18, 2013

I cannot say enough good things about my car buying experience at Imperial Chevrolet. Ahmad Al-Jallad was the first person I was in contact with and he made it so effortless. From the moment I called him on a Thursday, to when we met on Saturday, he was responsive and helpful. When we did finally meet, he took all my financial information and did the leg work of finding the right car for my needs. I didn't meet a salesman until he had the car picked out. That salesman was Nicholas Massucco and he was great. He spoke to us, not like a salesman, but like we were friends. When it came time to get the paperwork finished up, they took us over to the Ford dealership, because Ahmad was busy and they didn't want us waiting. We were introduced to William Granata, who was just as helpful and friendly as the other two. All the time we sat with William, Nicholas waited for us to escort us back to the Chevrolet section. It was just an amazing experience with exceptional customer service, from the moment we got out of the truck (we were greeted and taken right to where we needed to be) to when I drove away in the Impala. My father and I will be recommending Imperial and if we need another car, we will be going back. The team there does an exceptional job at making you feel right at home and comfortable. Thank you to Ahmad, Nicholas and William for taking pride in your work and taking such good care of me. It gets better, I got a phone call and an e-email thanking me for taking the customer feedback survey from the program director at Imperial. It is so refreshing to do business with people who are genuinely interested with how they have served your needs.

kticlark24

Nov 18, 2013

I cannot say enough good things about my car buying experience at Imperial Chevrolet. Ahmad Al-Jallad was the first person I was in contact with and he made it so effortless. From the moment I called him on a Thursday, to when we met on Saturday, he was responsive and helpful. When we did finally meet, he took all my financial information and did the leg work of finding the right car for my needs. I didn't meet a salesman until he had the car picked out. That salesman was Nicholas Massucco and he was great. He spoke to us, not like a salesman, but like we were friends. When it came time to get the paperwork finished up, they took us over to the Ford dealership, because Ahmad was busy and they didn't want us waiting. We were introduced to William Granata, who was just as helpful and friendly as the other two. All the time we sat with William, Nicholas waited for us to escort us back to the Chevrolet section. It was just an amazing experience with exceptional customer service, from the moment we got out of the truck (we were greeted and taken right to where we needed to be) to when I drove away in the Impala. My father and I will be recommending Imperial and if we need another car, we will be going back. The team there does an exceptional job at making you feel right at home and comfortable. Thank you to Ahmad, Nicholas and William for taking pride in your work and taking such good care of me.It gets better, after I completed the customer feedback survey, I got a thank-you call and an e-mail from Ray Sousa the program director for taking the time to share my experience. In todays world, it so refreshing to do business with people who genuinely care about your experience with their company.

Friedengineer

Oct 25, 2013

Went in with a chevy, I had bad credit. I was always late on my payments. Told them I would like to buy a car that was cheaper that I could afford. They searched for over and hour for a lender for me to get a car. Then they told me the only car they could sell me was a new chevy. They offered me all these perks to go along with it Gap insurance incase anything should happen to the car. Then they came back with the price. It was two dollars more than what I was already paying. But I need the car. My girlfriend got up and was ready to leave. The salesman was like wait a minute, my girlfriend said no we need to talk about this first. A the salesman was like well what is the problem. My girlfriend told him the price that it was too much that we were looking for a lower payment. So the salesman in the loan department when my girlfriend got up to leave stated wait right here. He then when out and Got this other salesman that was like a manager and He was like what is the problem here why can't we make this sale. My girlfriend was like He doesn't need this payment he can not afford the one he has and your going to put him into a loan for the same amount for 7 years. You already know he can not afford that payment. The big salesman was like well that's the only car we can sell him. My girlfriend looked at me and said your on your own on this one and walked out. The sales man was like who's buying this car anyway. Problem is I knew we needed the car. An this was the only option that they were giving me. So I agreed to it and Drove a car off the showroom floor, that's right off the show room floor the person with bad credit. Recently this same car 2 weeks ago was repossessed because I was behind in payments 3 months. I have had to defer the payments like 4 times I was told I only had one left to use. I had to borrow money from someone just to go get the car because I needed transportation that was reliable. I can't get out of this loan I need a car. But yet I seriously believe that this was a predatory loan. They knew I could not pay but yet made sure that the only car I could get was something that they could repossess, resell and still make money off of it. I feel I was wrongly sold a vehicle. That they took advantage of my situation. I would never suggest to anyone to buy a car at this dealership they are so desperate to sell cars and make commission they don't car who gets hurt, or what people lose.

Cashley77

Oct 10, 2013

I have periodically received emails from Mark Rossi about specials being offered at Imperial Cars. One day I replied to his email about trading in my 2012 GMC Sierra, which had an upside-down loan on it. Mark had found a car he thought I would like, so I drove the hour and a half to check it out. I was pleasantly greeted by Nick Massucco at the Chevy store. Hes an absolutely awesome salesman. He set me at ease and assured me I was in good hands. Hes a down-to-earth and funny person as well and someone I would recommend to every one of my friends. Business manager Ahmad Al-Jallad was also great. This gentleman worked an amazing deal for me, and I will be forever in his debt. I actually wanted to hug the big guy when the deal was done! Nick and Ahmad are very important parts of Imperial Chevrolet. So is Bruce DAmbra, one of the sales managers. Terrific, terrific guyif it werent for him, I wouldnt be in my new used car. Thank you so much Mark, Nick, Ahmad, and Bruce! I'm looking forward to seeing you guys again.

Higs

Oct 4, 2013

I just wanted to thank Imperial Chevrolet for the superior service that is always presented to me when I enter the dealership! I am always treated as if I were "a member of the family", and I always feel welcome. I recently needed some minor work to be conducted on my vehicle, and Bruce D'Ambra, the front end sales manager, provided outstanding customer service to me, after I had concluded my business with the Service Department. I believe that these employees define the term of customer service, and it reflects highly on the owner, Mr. Kevin Meehan, and the entire Imperial Cars dealership.

tjhigbee

Oct 4, 2013

I just wanted to thank Imperial Chevrolet for the superior service that is always presented to me when I enter the dealership! I am always treated as if I were "a member of the family", and I always feel welcome. I recently needed some minor work to be conducted on my vehicle, and Bruce D'Ambra, the front end sales manager, provided outstanding customer service to me, after I had concluded my business with the Service Department. I believe that these employees define the term of customer service, and it reflects highly on the owner, Mr. Kevin Meehan, and the entire Imperial Cars dealership.

Jodie

Oct 1, 2013

I am a repeat customer. I first came to Imperial back in 2010 and purchased a car. I wanted a newer vehicle, so I thought I'd try again. I purchased a vehicle from Imperial Chevrolet yesterday. Steve Miller was my salesman. He was wonderful! Usually purchasing a car is highly stressful for me. My experience with Steve and Imperial Chevrolet was the best experience I have ever had when purchasing a vehicle. There was no pressure from Steve or any other sales member for me to purchase a car right away. And the best part for me was, they actually listened to my needs! If great customer service is what you want when purchasing a vehicle (new or used), then go to Imperial cars in Mendon, MA. You won't be disappointed!

jluksha

Oct 1, 2013

I am a repeat customer. I first came to Imperial back in 2010 and purchased a car. I wanted a newer vehicle, so I thought I'd try again. I purchased a vehicle from Imperial Chevrolet yesterday. Steve Miller was my salesman. He was wonderful! Usually purchasing a car is highly stressful for me. My experience with Steve and Imperial Chevrolet was the best experience I have ever had when purchasing a vehicle. There was no pressure from Steve or any other sales member for me to purchase a car right away. And the best part for me was, they actually listened to my needs! If great customer service is what you want when purchasing a vehicle (new or used), then go to Imperial cars in Mendon, MA. You won't be disappointed!

Mike

Aug 20, 2013

I am pretty disappointed with their service, customer service, problem solving. I won't recommend it since they treat you like fool when comes to business.

Steve S

Jul 23, 2013

Kudos to Steve Miller for a great experience. Love the Silverado and thanks again, Steve, for being so patient with me!

jjohnson0909

Jul 12, 2013

Buying a new car can either be a pleasant experience or an unpleasant one. I would have to say that the minute I walked into Imperial Chevy I knew it was going to be a wonderful experience. I was greeted at the door by a friendly salesman name John DiChristofero. John was very knowlegable about the Chevy Equinox that I was thinking of buying. I selected an AWD Lt with some nice features. John and I went for a test drive; half on the side streets and half on the highway. When we arrived back at the dealership I knew that if we could make the numbers work then this would be the SUV for me. AFter reaching a deal , I went into the finance office to wrap things up. THis process went very smooth. I just want to thank John and the entire Imperial team for the way everything was handled.

allieohman

Jun 18, 2013

I purchased a 2009 Chevy Malibu a couple months ago from Imperial Chevrolet and have been thoroughly satisfied so far. Braden Parrent helped both me and my mother pick out the car, and I drove it home that night. It was a long day8 hours worth of car shopping and financing, but it was extremely painless and worth every minute. Braden was very clear and confident explaining any questions we brought to his attention, and he was able to quickly show us a car that met our needs. I would definitely recommend anyone looking for a car to stop at Imperial firstthe service is excellent! PS: A few family members have bought cars from Imperial.

mjcarew1

Jun 13, 2013

I just want to take the time to let you know about my good experience. Recently I purchased a Chevy Silverado truck, and my salesman was Dean Childs. I was very pleased with him. He treated me with respect and was a real gentleman. I've dealt with my share of salesmen, and Dean is among the best. I'd have no problem dealing with him on any future vehicles I might buy.Thanks to Dean Childs and Imperial Chevy for a positive buying experience.Mark Carew

Ashley V

Jun 4, 2013

I recently purchased a 2012 GMC Terrain; I worked with Michael Brown at Chevy. He was very professional and helpful. Anything I needed to know he was able to answer. It was an excellent car buying experience. I would refer anyone interested in buying a new or used car to Michael! I look forward to working with him again in the future! A huge thank you to Michael!

ashvaz

Jun 4, 2013

I recently purchased a 2012 GMC Terrain; I worked with Michael Brown at Chevy. He was very professional and helpful. Anything I needed to know he was able to answer. It was an excellent car buying experience. I would refer anyone interested in buying a new or used car to Michael! I look forward to working with him again in the future! A huge thank you to Michael!

mly123

May 29, 2013

I purchased a 2012 Impala in March and wrote the following note to Imperial Chevrolet:I came in this morning after looking at your website for months. Had my eye on a beautiful 2012 silver Impala. I met Willie Landry, drove the car I had been looking at, and Willie took a test drive with me and then took me through the buying process. He introduced me to Omar Ihjul, who helped me with the financing end of the sale. I was driving the new car home within an hour and a half of arriving at Imperial. It was the best car buying experience I have had! And an added benefit was looking at all the terrific sports memorabilia in the showroom. Thank you, Willie and Omar!

mcquiston

May 24, 2013

I went to Imperial Chevrolet for a four wheel alignment, tire rotation, oil change, and a minor recall check for water pump seal. I was greeted very warmly, told that the job would be an hour and a half ,which it was! I recieved a voucher for a free coffee and doughnut plus a free car wash. Everything in life should be so easy. Imperial is Excellent!

LDS

May 22, 2013

I purchased a beautiful used 2003 Sebring for my kids at this dealership. My sales person was Colby Craig. Colby was the ultimate professional. He was honest, knowledgeable, respectful and extremely prompt in communication. There were a few odds and ends that needed to be tied up on the vehicle and Colby assisted in getting me responses to them today (on his day off !). I manage a team of over 250 sales people and my most important requirement of them is that they make commitments that they can keep to ensure we have an honest customer experience. Colby did exactly that and should be recognized accordingly. Mr. Khouri ( the sales Mgr. I met ) , was also a pleasure to deal with. I look forward to being a customer now and in the future.

happy customer

May 21, 2013

Timing is everything. I had an appt. for 12:00 pm to see a beautiful car I'd been looking at online at Imperial's website for three days. But, I couldn't wait until noon - I really wanted to see this car, and knew because of the price (it was part of their red tag sale) that it would go fast. Sure enough, there it was...ready for a test drive, but for someone else...my heart dropped. It was then Steve Miller came over and introduced himself. He saw me looking at the car, and saw my excitement. I told him this was the car I wanted - but was I too late, as someone else was taking it out? No, it's not too late...you're more than welcome to take it out for a ride, he said...and we did. And I bought it!!! A BIG thank you to Steve for stepping in just at the right time, and for his help! - and thank you also to Ahmad for helping to make it affordable for me. I am SO happy - and am still in shock that it's mine!! This is the second car I've purchased at Imperial, and look forward to purchasing future vehicles here. If I had arrived 30 seconds later, it may not have been mine. Again, timing is everything.... THANKS, STEVE!!! :-)

ziggyraz

May 21, 2013

Timing is everything.I had an appt. for 12:00 to see a beautiful car I'd been looking at online at Imperial's website for three days. But, I couldn't wait until noon - I really wanted to see this car, and knew because of the price (it was part of their red tag sale) that it would go fast. Sure enough, there it was...ready for a test drive, but for someone else...my heart dropped. It was then Steve Miller came over and introduced himself. He saw me looking at the car, and saw my excitement. I told him this was the car I wanted - but was I too late, as someone else was taking it out? No, it's not too late...you're more than welcome to take it out for a ride, he said...and we did. And I bought it!!! A BIG thank you to Steve for stepping in just at the right time, and for his help! - and thank you also to Ahmad for helping to make it affordable for me. I am SO happy - and am still in shock that it's mine!! This is the second car I've purchased at Imperial, and look forward to purchasing future vehicles here.If I had arrived 30 seconds later, it may not have been mine. Again, timing is everything....THANKS, STEVE!!! :-)

Mark Lavelle

May 10, 2013

Purchased a 2006 Jeep Grand Cherokee from them, a month later went throu the car wash and it rains more inside the vehicle then outside. Never again, I will travel 50 miles to buy another vehicle then purchase from them again!!!!!

Don G

Mar 21, 2013

Usually purchasing a vehicle is anything but an enjoyable experience, but at Imperial my wife and I actually had a good day! I purchased a new Silverado 2500. My salesman, Steve Miller, was polite, knowledgeable and thorough, as was the business manager, Omar. We had quite a few laughs and felt comfortable throughout the entire purchasing process. The facility was impressive, from the large inventory of vehicles to the variety of sports memorabilia throughout. Also on-site was the Imperial Diner, which was another great experience. More old diner memorabilia and great food. I highly suggest a visit to this dealership for anyone needing service or purchasing a vehicle... Even a stop for a bite to eat!

Nomarfans

Mar 9, 2013

This company sold my elderly parents a car for more than $10,000 over blue book value. They took advantage of them and will not return my call or email. Unethical and totally disgusting! Had I been in the area when the purchased the car, I would have talked them out of it! Pure evil.

Dissappointed11

Feb 25, 2013

If you advertise a vehicle on-line or in the paper you should honor the price. It should be a no hassle purchase. Especially where we left the dealership and drove 20 miles down the road and purchased the same vehicle in 60 minutes. Imperial needs to not advertise their cars or learn how to stand by their prices that are promoted on-line and in the paper. Will not be back.

mikey

Jan 17, 2013

Last December my wife and I bought a gmc Yukon from you and we were very. Impressed with your staff!! We were sad to here Frank Arruda had left. He was exceptional!! An the end of December I bought a Chevy 2500 and your staff was excellent!!! Steve Miller was excellent and an asset to your company!! John Dechristofero (Big John) was the sales manage on both purchases and he to was excellent!! Though they were both both exceptional but there was one staff member that was amazing to my 6 year old son!! Tony Candolfi did not just go through the motions to keep him entertained while we bought the car.. He became friends with him, they had chocolate cake and hot chocolate together. This was above and beyond!! He actually really made him fell special. My son Brendan couldn't wait to go back to see his friend and the rest of your staff who were excellent!! I could buy a car any where but due to Frank, Steve, John and Tony I will be definitely be back!!! I have also told friends about our experience!! Our 3 kids also enjoy your christmas lights every year!

Bobby L

Jan 8, 2013

I purchased my second vehicle from this dealership. My salesman, Doug Hood, was very obliging. He listened to my requests, and offered ideas and suggestions in a positive manner. He was very knowledgable with the various vehicles, answering the many questions I had about the offerings. After I found a vehicle, Doug worked to get the best pricing. He followed up on all the little details, being sure the car would be in nothing but the best condition when I picked it up! He didn't miss a thing! It was comfortable in dealing with all people I met here.

NicSpeed

Dec 6, 2012

I needed a Chevy HHR for my business and I found that Imperial had the biggest selection of them. It was easy to go through the cars on their website and I settled on two. I called on the way there and was assigned to Colby C as my salesman. He had both vehiclles waiting for me and the process was seemless. The great thing was that I was able to have dinner at their diner while waiting to get my car cleaned. Nice easy process and I would highly recommend this dealership to others.

rpkmbmsmjm

Oct 17, 2012

Brought my Chevy Malibu in for engine light staying on. Told them car was running fine. They found my gas cap off (just sitting there inside the gas-cap door) and charged me $50 because they said they had to run it through the diagnostic procedure. And friendly Frank stated this was the 3rd or 4th gas cap found off that week! So you would think they would automatically check that first and call it a day instead of ripping me off $50? And said they could have charged me for the full hour of service!! Yeah--to help finance the fancy showroom and waiting area complete with food bar and ginormous t.v. screen! Gotta say, though, friendly Frank made it less painful to fork over a week's worth of gas in my car....haha-with the cap off!

kh211

Sep 3, 2012

I went to this dealership just to browse for a car. Was not ready to purchase that day. The first salesmen we dealt with was down at the Ford section of the dealership. He was just downright negative and rude. He did not listen to anything that I wanted or was looking for in a car and just kept showing me random things, nothing that I was interested in at all or in my price range. So we walked down the whole dealership and ended up at the Chevrolet section. We were looking at SUVs and got bombarded by the salesmen. He basically forced this car at me, made me drive it, then somehow we were in the showroom at his desk discussing numbers. We kept repeating we were not interested in buying that day and he just kept spitting out random numbers and prices/payments, etc. I had no idea where he was getting these numbers from..just kept discussing price, how its the lowest he can go, etc. My head was spinning and we left completely confused. I left the dealership and came back a few days later, to go thru the same process. Discussing the price for hours and numbers not making any sense. The guy was trying to tell me it was a "New" car because it was not registered.but it was a demo, with 6000 miles. But it is not New if it has been driven and has 6000miles on it. the price that they were starting at for this so called "new" car was downright ridiculous for what it was. I dont know much about cars but I had been doing my research as far as prices for certain vehicles...This was not a pleasant experience at all. Especially when this is an investment for me and spending a lot of money. The whole process took way too long and they were just rude and too intense for me. Very abrasive. I ended up getting the Chevy Equinox because we talked them down enough in price, but i would not go back there for another vehicle... not a great buying experience.

pattib429

Jan 20, 2012

I went to this dealership looking for a used or new Equinox. Our salesman was OK but the sales manager, Bruce was something else. He was loud and abrasive. He came over to negotiate a price with us on a used vehicle we were interested in. I told him what I was looking to pay and he went on and on about the price and it was too low and he can't lose money etc. Now, we are at a desk in the middle of the showroom when he loudly knocks us down. I started looking around to see if people were looking at us. We finally agreed on a price pending a test drive etc that needed to be done at another time( and that is another story). I came back a couple of days later to purchase that vehicle and had another encounter with Bruce. We asked for our deposit back and walked out. Unfortunately for our salesman, he lost a sale due to this rude sales manager. Lucky for me the next day I went to another Chevrolet dealer and purchased a 2012 Equinox with everything I wanted and received great professional service. Two days later I picked up my Equinox and I love it!

Quality Driver

Oct 14, 2011

Did my homework online and visited dealership to view specific vehicle. Got a quick test drive. Sat with salesman and negotiated an agreeable price - all within 40 minutes; then had to wait. They made me wait about 4 hours to sit with the finance guy so that he could pitch me every extra under the sun. The whole experience was an over the top, typical used car salesman pitch. They tacked on another $289 "administration fee" and told me that it was standard. After all was done, they told me they couldn't find the title to the car and I had to wait another day so they could get it from the business office. It took a week, "but don't worry, they are cleaning and detailing the vehicle for you", I was told. A week later, I picked up the car and it was dirty. They never cleaned it at all. They also threw out the floor mats and said they never include floor mats. They also only gave me one key to the vehicle and said they had no idea where the other key was. I had to go to another dealership to re-program the computer to void out the missing key, replace it and buy floor mats - $518. Not impressed.

cmravagno

Jul 31, 2011

Corvette Went in for routine concern (still under bumper to bumper warrenty mind you) and was charged a diagnostic fee and dealership refused to repair roof panel and diffential which both have TSB's. Customer Service stated none were covered under warrenty. The dealership that sold the car laughed and fixed it no problem (I just had to drive a little farther) warrenty was confirmed by GM customer service. I feel as if this dealership tried to rip me off because cash work pays them more then warrenty. On a previous occasion I purchased a 2006 GTO from Imperial and a month later it went in for warrenty work at there shop. Imperial fixed issue under warrenty then a few weeks later attempted to charge me for the service. Overall a very poor service department and I will never use them again. I tried to be brief but trust me this place is a racket.

dh1963

Feb 5, 2011

I had a bad experience at Imperial. I was held hostage for 3-1/2 hours and left there tired, hungry, confused and in my vehicle. After looking at 4 or 5 different trucks I decided on one. I had a set amount of money to spend and told the salesman what that amount was. After going back and forth for a while about price of course he had to check with his manager who had to check with his manager which took about 1-1/2 hours. Finally after agreeing on a price ($1,500 more then I planned) I signed the agreement. The salesman proceeded to take my license plate off my truck and put it on the new truck. Meanwhile I sat down with the finance guy who told me I needed to bring a check in for $8,000 more then I agreed on. I guess they can use the term "+ Trade" anyway they want. In this deal "+ trade" meant my payoff was not added into the sales price. Then after I left the finance guy I spoke with the manager and he looked dumbfounded. He broke out his calculator again and told me if he sells this truck for that he would loose $2,500. That didn't stop them from bringing more trucks to me and saying "how about this one?" After all this I saw one I might be interested in. The Manager gave me a price on it and used "+trade" again but this time my payoff was added in. I asked him why "+ trade" this time means something different. Once again he looked dumbfounded and broke out his calculator. That's when I walked out and had to wait for my license plate to be put back on.

lookingforacar

Apr 19, 2010

I am very disapponted with this dealership. I was quoted a price and incentives but when I went to purchase the vehicle, down to last signature, the old bait and switch was used. They also use the old tactic of listening in via the phone line. What I mean by that is we busted the finance guy opening up the line in his office so that others could listen in to what was going on. Of course this was obvious when we could hear the phone in an another office ringing on his phone. I asked him what was going on and he quickly picked up the phone and hung it up. I got my deposit back and left. I wouldn't buy a car here if you paid me! Very pretty showroomk though. Makes you wonder how they afford such nice dealerships. Don't waste your time go some place reputable.

terese

Mar 30, 2010

This is my second new car purchased from Imperial Chevrolet in the past two years. In both instances the service, from everyone that I dealt with was friendly and informative. The staff was extremely helpful in my making the right decisions considering my age, finances and safety. I will continue to purchase my cars from Imperial in Mendon...and the facility is beautiful and very welcoming and comfortable!!! Good place to shop and visit!

AMCalumni08

May 11, 2009

In the fall of 2004 my mother and father and I went over to Imperial Chevrolet in Milford, MA to purchase a new vehicle. We found a blue 2004 Chevrolet Impala that had very low miles on it. This car only had something like 24,000 miles on it. We can't remember the name of the man who sold us the vehicle at Imperial Chevrolet but we had a terrific car buying experience over there. It was quick, easy, and simple. We found what we were looking for and before ya knew it. Bopm, the car was in our driveway. Kevin Meehan and his staff have a great business going on over there. I was at work the other day and my friend Wayne commented on how nice looking the Ford Five-Hundred was. Imperial, they sell great cars. They can't be beat.

highway1

Feb 13, 2009

MIKE WALSH AND HIS SERVICE STAFF EXCELLENT ARE TO FILL YOUR SERVICE NEEDS QUICK AND PROFESSONAL ALSO PARTS STAFF EXCELLENT WOULD HIGHLY RECOMMED THIS DEALERSHIP HAVE PURCHASED MY CARS HAD ALL OF MY SERVICE DONE THERE HAVE ALWAYS BEEN TREATED VERY WELL