Used Cars for Sale at Infiniti of Hoffman Estates in Naperville, IL

Lidia Kugler

Nov 15, 2016

We bought 2016 Infinity QX 50. Can't say enough about Tarlan Aliev (Tomek) as our sales person. He was professional. No slick sales gimmicks, no pressure, great accommodating service. Super relaxed negotiations. Tarlan went above beyond servicing us during purchase process. No hassles. We would recommend Tarlan to anyone who i looking for a new or used vehicle. Tremendous customer service. Thanks for everything Tarlan!Lidia & Jerry (Long Grove, IL)

RMD

Nov 14, 2016

I showed up on a Saturday afternoon to look at a 2011 Chevy Malibu for my son. It was extremely busy which I would have expected. My sales guy was working with multiple customers but managed to check in on me during my time there. The experience went 'south' once I decided to buy the car. The wait time to get in with the finance department was much longer than one would expect. Once we got to that point, we felt rushed through the process. Once the paperwork was signed, we were handed one set of keys. I was told the car only had one set and no owners manual and I would be responsible to purchase if I wanted an extra set or manual. I also found out that the rear brakes on this car were in need of immediate replacement and the seal on the headlight was broken . I asked for the service record on the safety inspection (twice) but no one ever got back to me. Aside from what I paid for the car, I now have to come up with an additional $1000.00 to fix some of the known issues. I would have expected the dealer to be more up front with some of the items mentioned above. I know it was not one of their higher end cars but I should expect the same level of service regardless.

kunle

Nov 13, 2016

Best experience when buying and trading in. Made buying experience easy with there professionalism, knowledge, and fairness

Linda

Nov 13, 2016

From the moment my family and I walked into the dealership until signing the contract, we felt welcomed. Everyone, especially Chad made my car buying experience one of the best due to their OVERALL GREAT CUSTOMER SERVICE!!

Nicholas.Berkey

Nov 13, 2016

We saw a car salesman named Bryce and he was awesome. He was not pushy, answered all our questions, and did everything he could to give us the best deal. We traded in our Honda CR-V for the 2013 JX35 and are nothing but happy. Our Infiniti is spacious, great gas mileage, and was affordable. If you want personable service I would recommend going here in a heartbeat.

Wernsin2

Nov 4, 2016

During my time dealing with Infinity Hoffman, I found Irwin and the team to be intelligent, hard-working and very service oriented. They were always punctual, dependable and eager to go out of their way to assist me in finding the right car at a suitable price. They were very flexible to my military schedule and even worked late hours through the whole process. I am certain that the next time I am looking for a new car, I will call Irwin and the sales team at infinity Hoffman.

Trevor Karns

Oct 31, 2016

If your looking for a down to earth Salesman ask for Chad

Action Jackson

Oct 31, 2016

To whom it may concern;These 3 gentlemen made my car buying experience with my son very memorable. Chad with his professional appearance and knowledge of the car we purchased made it easy to spend $40,000. Marcin Took the time and made sure all of our concerns we're satisfied. I was upset about not understanding why I had to pay certain tax rate. It's easy to take care of a happy customer but to take care of a unhappy customer is much harder. These gentlemen professionally calmed me down and helped me understand that I was wrong. This is not an easy task. I would like you to kindly shake their hand for me. Hay lets not forget AndrewAlso please thank Andrew for educating us about our insurance needs and putting air in my wife's flat car tire. We only had 10 lbs of pressure. I'm not sure if we would have made it home. Chad BlantonMarcin CybulakMichael J. SmalleyAndrew Richter

shucot

Oct 31, 2016

They were very easy to work with and after a lot of research had great cars for an excellent value. They were very professional and their selection and pricing were top notch.

Dkellynd

Oct 19, 2016

Price was great and service was too. Very helpful salesman, managers and finance. Positive experience and good price. Made it easy to understand and had a good selection.

brek1212

Oct 17, 2016

Alex Duvall was the sales person that I dealt with and it was a pleasure to work with him. There was no pressure applied and Alex worked very hard to understand and meet all my needs, and to answer all of my questions. Alex also followed up with me during and after the entire process to ensure that I was completely satisfied. Alex and sales manager Marcin Cybulak were both very up front and straightforward and a refreshing change compared to many car dealers that I have dealt with in the past. I would recommend Alex and Marcin as well as Infiniti of Hoffman Estates for anyone looking for a good deal on a car and a wonderful customer experience.

Scott L

Oct 16, 2016

Great follow up on the web inquiry, could quite come ti terms but excellent communication

New to the area

Sep 30, 2016

Tim McLean is not your stereotypical salesmen, he is very personable and made me feel very much at ease, he has a very nice demeanor. He answered my questions, I test drove a few vehicles and wanted to know what I thought about each one. Unfortunately I had to leave because of an appointment. He was very understanding and he did a follow-up call the next day. I definitely would recommend Tim to anyone looking for a vehicle.

Janett G

Sep 28, 2016

Tim was very helpful through our visit and even afterwards . He is always willing to help and answers all questions. Tim also has a very upbeat and positive personality that makes you feel comfortable and at ease. He made my experience a very positive one and put me at ease when I was paranoid after not buying a car for 9 years. Thanks a lot Tim! P.S. He was great with my daughter too!

JanettG

Sep 28, 2016

Tim was very helpful through our visit and even afterwards . He is always willing to help and answers all questions. Tim also has a very upbeat and positive personality that makes you feel comfortable and at ease. He made my experience a very positive one and put me at ease when I was paranoid after not buying a car for 9 years. Thanks a lot Tim! P.S. He was great with my daughter too!

Martin35

Sep 27, 2016

My visit to Infiniti of Hoffman States was amazing. Mr. Atanas was very knowledgeable and his treatment was like a true professional. We did buy a QX60 from him mostly because of the good deal that we got and the way we were treaded by Mr. Atanas. I will recommend this dealer to anybody looking for a great car at a good price and that wants to be treated with respect and professionalism.

Roscoe

Sep 21, 2016

I have purchased many cars in my lifetime and have never experience the 10 star service I received when trading in my vehicle and purchasing a Mercedes SUV from Motor Werks at the Infinity Motor Werks Dealership at 1075 W. Golf Road in Hoffman Estates. I want to personally thank Sales Associate Atanas Petrov and General Manager Rick Ayash for the great customer service I experience from start to finish in handling my car purchase. These two gentlemen honestly cared about what they sell and help their customers try to make the right decisions with no pressure. Not only did I purchase a great looking vehicle, but I can now put more money in my pocket instead of a bad lease deal I was in from another dealership. If your ever looking for a new or used vehicle, Motor Werks in Hoffman Estates are the best!I'll be back when I'm ready for my next car purchase. Thanks,Sandy G.

Seger20

Sep 21, 2016

I had a very good buying experience at Infiniti Hoffman Estates. Once we came to an agreement on the price I went back the next day to pick up the car. I was in and out in 2 hours, fantastic!!! Bryce Mulso was great to work with. I will be back again when it is time to buy!!!

Mikef

Sep 20, 2016

Found my vehicle online at Truecar.com, and visited the dealership the same day...Atanas was very helpful and treated me just like a customer buying an Infiniti. I purchased a used Explorer in great condition and even better price! Thank you

SAMUELCONLEY123

Sep 17, 2016

Came here to buy a Jaguar XJ. They had the best price and service!!! Rick Ayash the GM made it easy and stress free. I like dealing with the big boss to get right to the point. Irwin answered all my questions and was informative!!!. Mike got me great financing!!!These specialize in great customer service!!!ThanksSam Conley

Julie K

Sep 14, 2016

Customer Service is not their thing. I went in on 6/2/16 and sold them my 2014 Infiniti Q50 outright. I worked with Marcin Cybulak. We agreed to a price and he hand wrote the contract stating the system was down. We even discussed my love of the Infiniti and how I will be looking for a new car when my current lease is up in November. I followed up the next week to check status and he advised to give it more time. I followed up after that and he never returned a call or an email to provide an update. I called the following week which was the 10 days after the payoff and was transferred to the GM Rich Ayash. He told me they always take 20 days to process a payoff. I explained that isnt what Marcin told me. Rich response was "did I tell you that?' Very sarcastic. I said no but one of your sales managers did and that he speaks for your dealership. He told me to wait the 20 days. On 6/22/16 after more of being ignored I went in. The receptionist was very friendly and sympathetic to my plight. She had Ryan Martin come out. We found out my paper work had never been processed and it is now 3 weeks after my initial visit, they processed it and overnighted the check to Infiniti. I found my account paid in full so I contact the dealer again on 7/5/16, 7/6/16 no one is calling back. It is now 7/12/16 and I have not had any messages returned and still havent received the check for the money owed to me for the sale. So once again I go in there in person. I will not leave until this is resolved. No one wants to come out and talk to me. who can blame them? they created this situation and need to own it. I feel sorry that Ryan got stuck in the middle but it is the dealership as a whole failed on this one. Finally my original sales person Marcin comes out after about 15-20 minutes. I was furious. He said he doesnt understand what happened. Simple you never processed the sale. He said that wasnt the case. Regardless now the office manager is assisting me and getting a check cut. I waited another 45 minutes to get my check but I wasnt leaving without it. And funny thing is the check was dated 7/5/16 so they had it that whole time and no one reached out to me or processed it. They probably think I wouldnt notice the date on their own check but I did. I highly recommend if you are looking to do business with an ethical dealership who is focused on customer service you DO NOT go to Motorwerks Infiniti of Hoffman Estates. When I am ready to buy my next car in November i will NOT be considering this dealership at all.

Brad

Sep 11, 2016

Bought a used car from Hoffman facility. The front seat had a stain on the leather which they fixed but it came back after 2 weeks. They would not return calls and totally shunned the problem--its still not fixed. The Barrington Infiniti dealership is wonderful to work with by the way

BD

Sep 7, 2016

Had a great experience working with Walt for my recent Infiniti purchase! He's very detailed and well informed and did a great job of following up with my questions and making my buying decision an easy one. Living 3 hours away it was important that everything fell into place when I came to the dealership to see the car. Everyone at the dealership was friendly, helpful, and professional!

NipunInfinity

Sep 4, 2016

Me and my wife leased Infinity QX50 AWD on August 30, 2016. We had very pleasant experience. Starting with the receptionist to all the way to manager, they all treated us like one of their own. They all were ready to help us on any questions we had. Besides providing excellent service, they gave us very competitive rates.I would strongly recommend the dealer for your need.

Infi3421

Aug 28, 2016

Atanas Petrow was very professional and helpful. He answered all the questions we had about the car. The staff at the dealer was very friendly. Overall, it was a good experience.

twofastfouru2003

Aug 25, 2016

I was waiting 6 months plus for the NEW Infiniti Q60 to come out. It never came to the Chicago Auto Show I was ever disappointed. So as soon as I found that Infiniti of Hoffman Estates had one. I went and checked it out. I walked in and I met a great knowledgeable salesman David Coulson. He said are you interest in anything particular I said yes the Q60 he brought me right to it first sight I already was in love. David was explaining the ins and outs of the car. He answered all my questions that I could remember to ask. Then we went for a ride and let me tell you it was an unbelievable ride. Not only is it quick, it very comfortable/smooth, yet quiet with a nice exhaust note. Unfortunately, I did not buy the car since it is out of my budget for this year, but next year I will visit David and I will sacrifice my vacation to get my car. One major thing I like was that David was not forcing or pushing me to buy the car. Furthermore, the dealership looks and felt comfortable. I truly recommend this dealership for buying a vehicle. Thanks David for helping me hope to see you soon.

Lisa Thompson

Aug 23, 2016

'd been poking around on the Internet for weeks and sent an inquiry to this dealership about a '14 QX80. Walt called and we talked and the car was still available. We agreed to meet on Saturday and I arrived at 315p. My children had plans, so I needed to be home by 6p. We went for a test drive and I fell in love! Walt answered all my questions (not your typical hard sell salesman) When we returned, I met the GM Rick, "How did you like the car?" he asked. "I said it's beautiful, but I don't think I'm ready to pull the trigger because I have to be home by 6p." He said. "Palatine is what, 30 minutes away? Yes. Let's make a deal then." They were so warm and inviting. After a quick chat with Rick, they introduced me to Mike, the Finance Manager - that man is a miracle worker! Saved me about $150 per month over the original price. By 530pm I was in the car, setting the preset radio stations and drove on home. You guys ROCK and I would recommend you to anyone! Thanks so much - me and the kids LOVE the car - though with that wheat interior, I make them wash their hands before they get in :-)

rtomz

Aug 19, 2016

Thanks to Walt for a professional, friendly, and helpful transaction. I recommend working with him with full confidence. All my reasonable requests were addressed to my satisfaction. This is my third Infiniti; I love their cars.

Manfred

Aug 11, 2016

If you are looking for honesty, integrity, and value while shopping for a car, THIS IS YOUR PLACE!!! Joel is determine to make your experience a positive one. He goes above and beyond to insure your happy with your purchase. Exceptional service that tag teams an exceptional product. The whole staff treats you like gold. Cars are not an investment however the experience I had here leaves me feeling like my money was very well spent in exchange for all that I have "driven" away with.

Crockfam162

Aug 10, 2016

Great selection, knowledgeable sales people, team atmosphere, quick paced, solution focused. Provided a vehicle that fit all the chosen search criteria and needs. Offered critical input on the process and how to maximize my hard earned dollars. Pleasure doing business.

Lisa & Rick

Aug 10, 2016

Joel, Rick and Nina were all great professional and personable people to work with. Hats off to Joel, so informative and a delight to talk to. The service at this dealership is far above any other dealership I have ever worked with. It's nice to feel like your patronage is appreciated. Thank you Joel for spending so much time with us and making the experience of buying a new car a positive one! Love my new Infiniti!! Sincerely, Lisa & Rick Smith

Mariotapiajr

Aug 4, 2016

Bought my first car from Alex! He was an excellent sales consultant, called me in the morning and was ready to do buisness when I got there. Cut to the chase and sold me my first car. Highly recommend!

dwk2788

Aug 1, 2016

Sales team of Nina & Atanas helped us select the best match for our needs. The whole purchasing experience was outstanding. Ryan in Finance was a pleasure to work with and made closing very easy.

ACTERBEB

Jul 26, 2016

My Glam team Nina and Joel. Awesome pair professional friendly on top of things Nina thank you so much for taking care of the little extras with my vehicle I love my car it's definitely an eye-catcher. Joel you rock I don't think I really ever came in to actually look at a car you've been my eyes appreciate you for that you guys are awesome at this location and I will always continue to do business with you for the next however many years I continue purchasing vehicles

M35X

Jul 26, 2016

I would have a hard time considering any other sales team/Dealer than Infiniti of Hoffman Estates. Joel Gappa and Marcin Cybulak were aggressive listeners understanding my needs and wants in a vehicle which they delivered. The Hoffman team works in collaboration and as consultants, no pressure tactics, delivering value per my needs. Gappa knows these cars inside and out and takes the time, staying late to on board me with all of the new techy options and overall operations of the vehicle, bells and whistles. I got a great deal, value, service from Joel, to Marcin, Nina and closing with Ryan Martin. Great experience, 100% pleased.

Gaurav

Jul 25, 2016

Amazing Experience... Totally loved it...The sales person Walt is great and very helpful, he did not over commit anything... Also he did not put me in grey area about the availability of the color or packages on QX60.Sales Manager Paul is also an awesome guy, gave me a great deal(beat the deal given by another dealership).The insurance help is also provided, they review my current insurance and helped me in getting even more coverages in less price. Totally worth it.

nathan cizek

Jul 25, 2016

Joel did a very nice job selling us the Infiniti we bought. He followed up, but didn't hammer my phone. He didn't push us into anything, was pretty easy going, and we received a fair deal. He definitely knows his stuff about the cars if you want to hear about the features. Also, the car was nicely detailed when we picked it up and they gave us a similar car to use while that was being done. My wife and I brought our newborn with and that didnt seem to bother anyone which is nice.Thanks, Joel

Michael Tait

Jul 23, 2016

We were steered to this dealership through the Costco car program. Our sales rep Triisha Drummond was available to meet with us on a Sat. morning and was very helpful in explaining option packages and features/ benefits. They were able to locate the car we we interested in (QX50) the following week and had it available for pick up the following Sat. We had opted to add window tinting and the protection plan and between Trisha and Nina Gerwargis they were able to get those scheduled in a timely manner. Sales Manager Paul Balice and Mike Smalley in Finance made everything come together smoothly and quickly.

Eileen Hoban

Jul 19, 2016

I purchased a car at this dealership today and it was a great experience. I have been shopping for cars for a few months and was beginning to get frustrated with other dealers wasting my time- bait and switch tactics, no follow-thru, lack of professionalism, etc. I took a chance and drove quite a distance from where I live (Morton Grove) and happened to find the perfect car at a great price. The employees here go out of their way to make you comfortable. My salesperson Alex impressed me from the start by quickly responding to my online inquiry. Upon my arrival, he was there to greet me and car was ready for me to do a test drive. The car was exactly what it was advertised to be and I was sold. I waited a few hours and went back to back my purchase with total confidence. Thanks to this first class dealership I have a great car for years to come!

Senthil

Jul 18, 2016

I'm satisfied with my purchase of a 2013 RX450h. Walt was wonderful and great through the process of buying the Vehicle. I would definitely work with him again.

Jlr4sho

Jul 8, 2016

My experience here started as a internet inquiry, I saw a vehicle that caught my eye and after viewing it I immediately contacted the dealer. Since my internet shopping were after business hours I figured someone would contact me within the next couple days. Well to my surprise a wonderful salesman named Bryce emailed me immediately. I explained to him that I was an hour and a half away from the establishment and that when I come in I needed the service to be expedited because of work scheduling. Throughout much of the process because I couldn't get there right away Bryce made me feel very comfortable as we dealt over the phone and Internet. When I finally made it in to the dealership the service took a step up a notch the face to face kindness and professionalism was unmatched to any other service team I have met yet in car buying. Rick Ayash handled my deal with the skill of a craftsman with a deal I couldn't refuse, and even contacted me a week earlier to let me know I had a spare key on the way. Although I live in an entirely different state I plan on being a return customer at Infiniti of Hoffman.

car guy

Jul 5, 2016

Walt was a pleasure to work with throughout the entire car buying experience. He always took the time to walk us through the features of the car as well as the process. I would definitely work with Walt again on my next purchase!

lovethatGarnet

Jul 1, 2016

Happy Ending!!!! My car shopping experience was getting me down. I had been looking for weeks, in and out of so many dealerships, test driving multiple models. My last stop was Infiniti of Hoffman Estates. There, I found it!! The vehicle I wanted to have. My luck was--l wanted that Midnight Garnet, and it wasn't to be found. Andrew and Paul told me not to worry-they'd find it. And they did. Andrew was super through that whole process, keeping me informed as to where they were on the search. Finally, it arrived. The final phase of making the deal with Andrew and Paul, doing the paper work with Ryan, as they said I did have to pay for it, finalizing those last few touches for extra care of the vehicle with Nina, to Andrew's thorough instruction on how to operate it before I pulled out of the dealership--was a FANTASTIC experience!! Receiving a follow-up call from Rick, the GM, to thank me for my business, well who does that?? These guys do!! I highly recommend you give them a visit for your next vehicle search.

Nayna-QX50

Jun 27, 2016

No pressure, very kind and very helpful to get my new car. Ronnie was very knowledgeable and gave us a great buying experience. With Paul , relaxing experience to get the deal done. Highly recommendation for Infiniti of Hoffman Estates. Of course not forgetting Nina Gewargis final touch for the car buying.

Al2013

Jun 25, 2016

I was searching for a MB ML 350 and Tim was extremely helpful, searching through a huge inventory of MB to find the perfect one for me! Thank you Tim, when we replace my wife's auto I will certainly call you!

Michigander

Jun 20, 2016

We drove from out of state to purchase a vehicle here. It was well worth the drive! Everything was excellent. Would highly recommend Tim McLean.

Sam

Jun 16, 2016

We recently leased the 2015, Q50 and had a very pleasant experience at this Dealership. My wife and I are completely satisfied with our experience with Andrew Richter. Andrew is a thorough professional, very patient, polite and knowledgeable. He gave us a great deal and was extremely helpful through the entire process. He also gave us suggestions and his advice on leasing vs buying, but was in no way pushy what-so-ever. He is awesome and extremely easy to work with. We recommend Andrew to anyone we know wanting to lease/buy a car and we will definitely come back to him again when we are looking to make another deal. Also very friendly dealership, great staff, would definitely recommend.

Sam

Jun 16, 2016

We recently leased the 2015, Q50 and had a very pleasant experience at this Dealership. My wife and I are completely satisfied with our experience with Andrew Richter. Andrew is a thorough professional, very patient, polite and knowledgeable. He gave us a great deal and was extremely helpful through the entire process. He also gave us suggestions and his advice on leasing vs buying, but was in no way pushy what-so-ever. He is awesome and extremely easy to work with. We recommend Andrew to anyone we know wanting to lease/buy a car and we will definitely come back to him again when we are looking to make another deal. Also very friendly dealership, great staff, would definitely recommend.

jim Forman

Jun 10, 2016

Andrew did a good job. Very knowledgeable about product. Good attitude. Nice salesman. good follow through. Very friendly, courteous, and thoughtful about customer needs. would buy an other car from him.

Angels1027

Jun 6, 2016

We recently brought a new car at Infinity in Hoffman Estates, IL and I have to say they our sales person Trisha Drummond was very nice, knowledgable, and helped us get the car we were looking for. Rick Ayasha the General Manager was very helpful in locating our SUV for us and getting it to the dealership within days. He also worked with us on our trade in so we didn't have to go to Carmax and deal with that.We were very happy with the service we received all around with everyone that we dealt with at the dealership and I will be recommending them to friends and family.

Mbalwierz

May 23, 2016

I went in to look at a used car that wasn't an Infiniti, even though I wasn't buying a more expensive car every employee I interacted with treated me like any other customer. It was a very busy day and I was constantly offered snacks and drinks and everyone apologized for the wait, which didn't bother me. Everyone I worked with was patient and friendly and helped me out.

Mbalwierz

May 23, 2016

I went in to look at a used car that wasn't an Infiniti, even though I wasn't buying a more expensive car every employee I interacted with treated me like any other customer. It was a very busy day and I was constantly offered snacks and drinks and everyone apologized for the wait, which didn't bother me. Everyone I worked with was patient and friendly and helped me out.

Kinjal

May 17, 2016

It was my first time leasing a car and Walt explained all my options in detail so I can make the right decision that works for me. He knows everything about the car and went through all the features and how each one functioned. He made the whole purchasing process simple. If you are shopping for a new or used car I would definitely recommend Walt at Hoffman Estates Infiniti dealership.

Wayne S.

May 17, 2016

As expected, Walter Watts took care of me again. This is my 4th Infiniti I've leased in the last 12 years, and it's great having someone at the dealership that appreciates your business. I kind of miss the days of haggling with car dealerships, but with Walt, there's no need. I know I'm getting a great vehicle, at a great price. And their service department cant be beat.....any small issue that has come up, they take care of it immediately. It's a good feeling not worrying if you could of done better at another dealership.....great vehicles, and Walt is always professional, courteous, and looking out for the customer.

gnpoulos

May 14, 2016

Andrew Richter and the team at Inifinti of Hoffman Estates, made the whole buying process quick and easy. They located the exact car I wanted. No games, no hassles made the whole experience enjoyable. Service at its Best!

Eric C.

May 10, 2016

My wife and I were first time car buyers and Andrew Richter was very helpful with regarding to helping us find a car to fit what we were looking for. The experience with Infiniti and Andrew was very smooth and we would definitely look at purchasing from this dealership again.

ljb0604

May 9, 2016

I first purchased a car here in 2007. I just purchased my third car from Infiniti of H.E. The service department always bends over backwards. They make you feel like you are their only customer! Purchasing a vehicle is also a very professional, friendly, fair experience.

shevell95

May 9, 2016

I recently purchased a 2016 QX60 from Infiniti of Hoffman Estates and I must say my parents and I were both blown away with the team work from the crew! To Infiniti and beyond should be their slogan because Trisha, Nina, Rick ,and Mike went over and beyond to make sure that my parents and I were well informed and exceeded my expectations. Thanks again

Marcello A.

May 2, 2016

Flew in to purchase a car sight unseencrazy, huh?...I think NOT! The price was better than all competition (minus the shady dealership in Crooklyn). The car was described accurately on their website. Trisha (Sales) happily filled in the blanks from this skeptical buyer. Trisha and Ryan (Finance) were a real joy to deal with. Trisha even conveniently picked me up from the airport area Hotel going way above and beyond making my life so much less complicated...talk about NO hassle! They answered all my questions about the vehicle and took the time to make sure I was happy and comfortable. Detail guy caused a dead battery so they replaced it for priceless peace of mind for the long drive home! Since initial inquiry to a question I had later at the DMV Trisha made herself constantly available so that I had no anxiety. Great all around experience well worth the 15 hour drive back home. I flew in, got picked up, and drove out of this classy dealership with my new car the same day...everyone has time for that! Why deal with Craigslist scammers when you can get the Craigslist price at a reputable dealership?!!! By the way, the car rides like a dream...I could not be happier. :-)

Magonz0

Apr 26, 2016

Had a pleasant experience at infinity with Walt Watts He was very knowledgeable and informative about the car we purchased and took the time to explain the functionality and operation of all the options in the vehicle. Would buy another car from him and will recommend others to do so as well. Thanks Walt and staff.

mcgdonna

Apr 26, 2016

Easiest car buying experience we've had. In and out in 3 and one half hours. No hassling about anything. Daniel Blanchfield, our salesperson, was knowlegeable and trustworthy.

Minnesota Buyer

Apr 6, 2016

I had a less that optimal experience with a dealer in my local residential state. Having lost the car I'd been looking with my local dealer (and in a rather suspicious way), I was turned off to even buying a car at that point. I then took to searching online and stubbled upon a pre-owned car from Infiniti of Hoffman Estates. The car peaked my interest based on the package and price (better buy that I was looking at with my local dealer). I called Hoffman Estates and was connected to a sales rep (Walter Watts). Walt was fantastic taking the call at the very end of the work day. He explained the entire car purchase process with extra detail on the out-of-state process. And knowing it was a first time experience for me (not just buying an Infiniti, but also buying from out of state), he was very patient, providing the details I needed, adn reassuring me that their dealership frequently does business with out of state customers. He then emailed me information that evening, including a video he took on his phone of the car. The following day we discussed financing options, etc. And explained that he personally believe the car looks great from the outside, he sent me the maintenance that was completed at the 15k mileage. He also expressed he is certain I will be happy with the car (knowing I would be flying to Chicago for this purchase and never seen the car in person). And he backed it up with that my deposit is refundable if there was any issues (which is offered for out of state buyers due to circummstance). 2 days later, I was on fight and dealdership sent a car for me. The whole experience was smooth, and the communication was very impresssive. Walt's assessment of the car was spot on and of course I made the purchase (and drove it home that afternoon). Prior to completing the purchase, Walt provide a thorough overview of how all the features worked and made sure I knew how my car worked (during my test drive). Post-purchase, Walt followed up to ensure the title was sent/received and justs general follow up. The two experiences (with my local dealer and Infiniti of Hoffman Estates) were day and night. I couldn't be happpier with the service from Infiniti of Hoffman Estates. I will definitely be open to making the trip to Chicago and purchasing my next car from them.

Greg Walker

Apr 1, 2016

I am a luxury car driver. I have owned Mercedes, Lexus, Lincoln and then I walked into Infinity. My experience beginning with sale was super. Joel Gappa is the best car salesman I have ever worked with. I bought a Infiniti G37 for my son. I enjoyed the experience and the car so much I came back the next week and bought an Infiniti QX50 for my wife. Joel is a rock star. My wife hates the car buying experience and after sitting with Joel and seeing what superior car service looks like she said why can't they all be like Joel. If you are in the market and you want a great car with superior support through the process go see Joel Gappa. He is the best I've seen in the business.

Brad987

Mar 30, 2016

I returned to the Hoffman location to purchase another infinity. They have a good selection of the vehicle I was interested in. Good buying experience and friendly sales associates and management.

8168168

Mar 19, 2016

My husband and I went there on 03/17/2016 to look at a preowned QX 60- they gave us the keys to check it out on our own. It drove beautifully- in talking more, they told us about the specials for the New 2016 QX60. After checking it out, we ended up buying the new 2016 QX60. We had the pleasureof working with Ronnie, Paul and Mike. They were professional, knowledgeable and gave us an offer we could not refuse. It was a great experience from the time we walked in until the time we left. Thank you for making my car buying experience perfect- I love my new car!

derickerr

Mar 11, 2016

Walt and mike were very helpful. I found the car I wanted and everything went smooth no hassle. I would recommend them to anyone looking for good customer service and at a top of the line dealership.

gaurav_ic

Mar 9, 2016

Purchased my '13 Toyota Avalon from Motorwerks Infiniti. Paul Balice and Andrew Richter were really professional through out the whole process. They handled entire negotiation process handled with patience, respect and without any pressure and its better than any other car dealers I dealt with in past. I am happy with car price, quality & will look forward to purchase my next vehicle in future from them.

Lisa423

Mar 3, 2016

This was my 2nd time purchasing a used vehicle at this dealership. My experience was pleasant and I was treated well. Andrew Richter was knowledgeable, friendly & courteous.

HappyQX60Owner

Feb 24, 2016

My experience at Infiniti of Hoffman Estates was great start to finish! I went in knowing the car I wanted (QX60) but was unsure of color, options, lease terms, etc. The entire staff was extremely thorough and patient -- ultimately the combination of color/options I wanted was at a different location and they had it delivered within 30 minutes. There were no surprises with the final deal and the transaction was extremely smooth. The best part of the experience was the final delivery/walk through of the vehicle -- thanks to Joel Gappa! You will not find a more passionate, energetic and knowledgeable sales consultant anywhere. Joel literally walked me through every inch of the car, every button, every feature. If you are in the market for a car and are considering an Infiniti -- go see Joel!

Kt girl

Feb 14, 2016

I have to say I Walter was the best sales man I ever delt with at a car dealership. Really knows everything about the cars he sells. He doesn't waste your time. Had me in and out of there so fast I couldn't believe it, with showing every feature on the car. Everyone that works there was excellent!

Teacher2006

Feb 9, 2016

Excellent and personalized service that makes the car-buying experience pleasant. Tony answered all of our questions, including mechanics and optional extended warranties. Although we arrived later in the day, Tony and other employees stayed after hours in order to complete the purchase. This dealership is one of the best! Honesty, integrity, and quality staff who know the product describe this dealership.

Jim & Sharen

Feb 8, 2016

Tony Guzman was recommended by a friend as a "good salesman" that would take care of us. We had been to 4 dealerships and this would be the 5th. Tony met us right away and took great care of us from start to finish. He also worked out the financing for us. He was straight forward and honest. I would refer any family member or friend to Tony as I feel he would take exceptional care of their needs.

Michael H

Feb 2, 2016

This was our second purchase from Infiniti of Hoffman Estates and Walter made the car buying experience an ease. He took the time to show my wife and I several vehicles that he felt may fit our needs. Once we settled on a vehicle Walter, Ryan, Michael, and Nina, made sure every detail was to our satisfaction. I would highly recommend purchasing a vehicle from Infiniti of Hoffman Estates.

Michael H

Feb 2, 2016

This was our second purchase from Infiniti of Hoffman Estates and Walter made the car buying experience an ease. He took the time to show my wife and I several vehicles that he felt may fit our needs. Once we settled on a vehicle Walter, Ryan, Michael, and Nina, made sure every detail was to our satisfaction. I would highly recommend purchasing a vehicle from Infiniti of Hoffman Estates.

Reliable PC Techs

Feb 2, 2016

I'm satisfied with my purchase of a 2012 M37x. I came to the dealership from some distance. Walt described the car accurately. They met all of my expectations.

abcbuyer

Feb 1, 2016

From beginning to end, the whole process was painless and quicker than I ever thought it could be. I had been dreading car shopping because past experiences were tedious and time consuming. I couldn't believe how fast I drove off the lot. The staff was very friendly and helpful. Even though I was buying a used car, I still felt very welcome and the customer service was great. I also can't stress enough how great Ryan was with the financing. I will definitely be coming back for any future car needs.

abcbuyer

Feb 1, 2016

From beginning to end, the whole process was painless and quicker than I ever thought it could be. I had been dreading car shopping because past experiences were tedious and time consuming. I couldn't believe how fast I drove off the lot. The staff was very friendly and helpful. Even though I was buying a used car, I still felt very welcome and the customer service was great. I also can't stress enough how great Ryan was with the financing. I will definitely be coming back for any future car needs.

mpwhite3

Jan 12, 2016

Best car buying experience I've ever had and would highly recommend the Hoffman Estates Infiniti Dealer. All the staff especially Walter, Nina, & Ryan made this a simple process and am a very happy owner of a QX50.

ted p

Jan 7, 2016

I had turned in my lease ending G37XS and was not intending to replace at this time. I happened to look at the Q50S and was impressed. I got home talked to the wife and called Walt for a quote. I told him where I wanted to be and we hashed out a seal within 10 minutes on the phone. They did not have the color I wanted but were able to get the red one from another dealer so I drove back to the dealer and they took me right away and papers were signed and completed within a 1/2 hour and the car was clean and ready at the same time. This is my 3rd Infiniti and working with people like Walt along with a great product is why I come back. His follow-up was great and I highly recommend Walt and the Hoffman Estates dealerTed Piwko

Happy Q50 Owner

Dec 29, 2015

The thought of purchasing a new vehicle is such a painful thought. My husband and I had a terrible experience at a local Infiniti dealer in Lake County so we thought the visit to Infiniti of Hoffman Estates would be the same; well we were VERY wrong. The team at Infiniti of Hoffman Estates provided the BEST customer service experience I have ever had with any dealership. They exceeded my expectations through out the process of our purchase, from the moment we arrived at the dealership to the moment we happily left with our Q50. The finance piece of the transaction was efficient and quick, no games played like the first Infiniti dealership we had spoken too. Tony Guzman was extremely knowledgeable, understood our price range and made it happen! If you are purchasing a new or used vehicle, Infiniti of Hoffman Estates should be your #1 choice, at least I know it will be for my family from here on out. Thank you again to the team that made this customer extremely happy, I look forward to purchasing another car with this team in the future.

PONY GUY

Dec 28, 2015

I was shopping for a Mustang Convertible to satisfy my "bucket list". Walter made the purchase activity comfortable, quick and painless and then went out of his way to deliver the vehicle to my home some twenty miles away. Several days later he contacted me to provide the convertible "boot" which the previous owner had not left in the car. This is service beyond my expectations.

Ben and Siobhan 23

Dec 26, 2015

We had a great experience with Walter, Nina Giwargis and James Kieras . The whole staff was fabulous. Walter is a very calming person in what can be a very nerve wracking time. He listened to us and helped with all our needs. Nina, and James helped us finish up and get moving quickly and efficiently. We will 100% start our next car search with Motorworks.

Stefan

Dec 22, 2015

A very pleasant and fast process of buying a new car. I went in there yesterday at lunch time for a test drive and was able to call that car my own 2.5 hours later.

WIengineer

Dec 17, 2015

I made my purchase through Walt and he was a very professional and pleasant sales rep to work with.After the purchase I discovered something missing on the car and Walt promptly took care of the matter. Highly satisfied with my Infinti and the dealership.

Mspaj

Dec 8, 2015

Best new car purchase ever! Efficient paperwork processing, friendly, and helpful with questions on available add-ons. Brought my fx35 in for service, and left with a new car. The lease deal was that good.

Ryan

Dec 7, 2015

Had a great experience with Tony in sales. Was very friendly, knowledgeable, and accommodating. I feel I received an excellent deal from Tony and Infiniti of Hoffman. I would certainly go back to them for my next vehicle.

sarahmurphy1987

Dec 7, 2015

I had been shopping for a 2 door Jeep Wrangler for over two months, and had several sales fall through. Infiniti of Hoffman Estates had what I wanted and listed it at a good price. They did better then my bank for financing, were quick and polite with every response and contact. They picked me up from the train station and were good about checking in after the purchase went through.

WONDERFUL

Dec 5, 2015

Had a great time and was treated with respect. Loved Tony!!! He made me feel very valued as a person and customer. He went to the end of the earth to get me a great deal and got me a great warranty!!!! Could not be happier.

NEJ2008

Dec 5, 2015

Had a great time and was treated with respect. Loved Tony!!! He made me feel very valued as a person and customer. He went to the end of the earth to get me a great deal and got me a great warranty!!!! Could not be happier.

audidriver

Dec 3, 2015

I have found a vehicle I was interested in online and I was glad to see that the dealership selling it was just a few miles from my home. Sent in an inquiry and received a prompt response and they referred me to Walt, one of their salesmen. I knew exactly what I was looking for, so I went in the next day and I can say that my experience from start to end was excellent. I got the answers I needed regarding the vehicle and financing and I drove my new car home the same night. Thank you for an outstanding customer service, I would recommend your dealership to anyone looking for a new or used vehicle.

hoffmancarbuyer

Dec 2, 2015

We enjoyed our experience at Infiniti of Hoffman Estates. Walt was professional, accommodating and easy to work with. If you're shopping for an Infiniti vehicle I would highly recommend contacting Walt.

Wanda30

Nov 30, 2015

The salesperson, Geno made my purchasing experience pleasant and I felt at ease. That was the first time that I was not stressed out buying a car in 35 years. Everyone was professional, helpful and friendly. I never felt pressured or taken advantage of.

CV79

Nov 25, 2015

After viewing a few models I came across a vehicle being sold at Infiniti of Hoffman Estates, it was a used Honda Accord Crosstour EX-L. Walter Watts Sales Consultant was great. He reached out to me immediately and informed me the vehicle I was interested in was still available. He kept me updated with the status as it took me a few days to get in. Once I arrived he had the vehicle ready for me to inspect and test drive. Of course I choose the first day of a big snow storm in Chicago and well was very surprise on how well the car handled during the test drive and great time to do it. The vehicle was in great condition and with low MILES! After the test drive Walter brought me back to his office and we were able to come to a deal. Nina Gewargis was able to give me information on paint protection plans which I decided to purchase. Financing Manager Ryan Durso was so helpful and he was able to provide me with a great warranty program and additional services at a good price. As of now I love my new car. So Happy with it all and the extended service this dealership and Walter have given me. Thank you very much to you all!

bjcarrara

Nov 21, 2015

Eugene was great. He was very honest and professional. The finance department was outstanding as well. They really worked with me to get the deal done.

Mikey54

Nov 18, 2015

Dave Kalasa and the service crew helped me when I needed it most! I hit a pot hole and my muffler came down, and began to drag on the street. I pulled into Hoffman Est. Infiniti and was taken care of right away. Its nice to know there is a place where excellence can be expected! Thanks again,guys!

jeffk

Nov 17, 2015

Steven was great showing me the details on the Lexus RX350. He also made short but interesting small talk which made things nice and not at all awkward on the test drive.The process continued to go well and I felt very comfortable with Steve and the professional appearance of the dealership. Overall, the experience was great for buying a used car here. Even though the dealership was approximately 60 minutes from my home, it was the best price and choice for me.Steven called me a few days later and let me know they had a 2nd key available and I received it a few days later. The only issue was with follow up by Anthony Guzman. I left him a message on his voice mail. I also gave Steven a message to forward him since he never returned my calls. Since I paid $2,320 for a 2 year warranty and had no information about it, I had some questions. Thanks,Jeff

Vince

Nov 12, 2015

I recently purchased a new Infiniti QX60, and Geno Cabana was fantastic to work with. On my first visit he showed me the vehicle with absolutely no pressure. He explained the features, and discussed the range in cost with upgrades etc. When it was time to purchase the vehicle he found me the color and interior I wanted, and was very honest to deal with. If you're looking for a really good guy, that knows a lot about the vehicles he sells, and is easy on the nerves... Geno is your guy!

Brad1235

Nov 11, 2015

I had already visited several dealerships in the west and north Chicagoland area. John Lee was my salesperson and knew the G37x that I was looking for better than anyone else. He was willing to work with us on price and find us a few extras to throw in as well! I always felt there was complete transparency, and that he wasn't hiding anything that might be suspect about the car or dealer process.Ryan in Finance was also a pleasure to work with, and even was able to come back the following day with good news about a new, lower rate he had worked out.All in all, a great experience in a scenario I was not looking forward to. Turned out to be a great car from some great guys!

Issa

Nov 4, 2015

I bought a used Mercedes. Had a strong chemical smell. Brought it back. Nina kept it for four days and replaced it for me without any arguments. Very happy with company and especially with Nina.She is a huge assett for this company.

IAN

Nov 3, 2015

Walter Watts is a respectful salesperson and easy to deal with. He made our purchase a smooth and fast transaction. I would definitely recommend him to my friends and family.

Mike

Nov 3, 2015

No pressure, no hassle , quick purchase and finance. Very nice experience compared to what seems to be the normal headache of a used car shopping and purchase. Steve Bechtold sales rep was helpful friendly and honest. Nina and Tony finance honest and very nice. understood our budget and needs and did not pressure us.

DeliaLopez1967

Nov 1, 2015

Eugene Cabana was great to work with. He didn't pressure us and was very helpful until the last minute. He even helped me paid my phone with the blue tooth sytsem. He was very honest and went through every detail with thoroughness and patience. Thank you Eugene!

Infiniti G37

Oct 19, 2015

I purchased a used Infiniti from this dealership. I gave my car in a few days after I purchased it to have my windows tinted and have a remote-starter installed. I had my Ray Ban's in the upper head compartment when I gave my vehicle for service. When I got my vehicle back, there were no Ray Ban's in the car. I called the customer service at the dealership they told me NINA would look into this. I was promised a call back from her once she reviewed the video tape. She NEVER called me back, about a week later I HAD TO FOLLOW UP WITH HER. She told me that they don't know if there were any glasses in the car. I HAD NO WAY TO PROVE THAT THERE WERE GLASSES IN THE CAR. After speaking to NINA, the GENERAL MANAGER called me and told me that I could also say that I left a stack of $100 bills in the car, and I could be making it up. THIS IS HORRIBLE CUSTOMER SERVICE. Basically, in a indirect way THEY CALLED ME A LIAR & THEY ARE THE ONES WHO STOLE MY GLASSES. I really don't appreciate being called a liar. The least they could have done is offered to reimburse for it, or atleast offer an apology. Instead, they told me that I could be lying. I am VERY upset with this. I get it that the matter is small it's only a pair of glasses but the fact that they are questioning whether I am speaking the truth is upsetting. At least be more sympathetic towards a customer who trusted you and your business.I hope they read this and realize how wrong their behavior was towards me. This was my first experience with this dealership... I will never go back for a future vehicle purchase. I also want to mention another thing about this whole experience that was disappointing... It was that I noticed scratches near the rear vent area AFTER I purchased the car. They agreed to make it less noticeable by doing something to it which they did. So I could even overlook this a little bit... But I wish I was told about them before I made the purchase. I would recommend that if you already purchased a vehicle from here and are giving it for service than make sure there is nothing in your car, because there are thieves working in this dealership. If you are thinking about purchasing from this dealership than think twice.

kzalova88

Oct 18, 2015

Thanks for amazing customer service and pleasant experience, which I cant say about too many dealers!Marcin, Ronnie and Ryan are attentive, knowledgeable and very helpful!

Blue FX Limited

Oct 14, 2015

Sales consultant was attentive to my needs and picked the right vehicle out the gate. Staff was very enthusiastic and accommodating to my financing requests.

BillBarb

Oct 13, 2015

Walt Watts was a pleasure to work with! From our initial e-mail inquiry and throughout the purchase process. Walt is very knowledgeable as well as thorough on his follow through. The car we purchased needed floor mats and an owners manual and Walt promptly secured both. This was the easiest car purchase we have ever experienced.

Mibuyer

Oct 13, 2015

Bought a Q 70 L Tony helped me from start to finish. Even helped me and put my iPhone data into the nav system. I would recommend working with Tony and this dealership to anyone. Great experience.

sgalek

Oct 6, 2015

Walter was great. Followed through perfectly and when a small mistake was made, it was fixed easily and without any hassle, Keep up the good work.

drhorn40

Oct 5, 2015

I just want to comment about the A+++ quality of my sales experience at the dealership. it started with an email inquiry from me, and was promptly handled by their people. Everyone was courteous, and swift with the responses! From the very beginning you could tell they cared and wanted to help in any way possible. Not just hounding me to stop in. So, by the time i got there, i knew i wanted the car andthey helped me make it happen. Took a minimal amount of my time and we were able to reach a deal quickly. Thank you Joel and Randy! I was buying a car as a surprise to my wife and it was easy with their help. i highly recommend working with Joel. His style was give me the info, let me drive the car and come back if i wanted to buy it. So i did. Car sold itself and he made everything else along with that experience fun and easy! i wont ask for anyone else. Randy was very open and negotiable, and we were able to meet on price quickly. When we we done with paperwork, the car was detailed, beautiful. Waiting to drive out. Love the car, love the experience, thanks everyone at Infiniti of Hoffman Estates!

Jen

Oct 4, 2015

What a great experience was expecting the worst but Walter made my day by making it hassle free!!! It was a pleasure working with Ryan in finance as well!!

Avitia88

Sep 16, 2015

Awesome service and a great car. Walter really helped me find a great car it was clean and in great working condition thanks for the help

Brandon E

Sep 16, 2015

Walt was a pleasure to deal with. My wife and I agree this was probably the best car buying experience we have ever had. Walt's laid back and low pressure style really makes you feel at ease. The rest of the folks at the dealership made sure the car was clean, fueled up and ready for us to hit the road! Great job!

markodani

Sep 14, 2015

Went in for an oil change one morning. I was told that it will take about little over an hour to change the oil so I chose to do it. Turned the keys to a service guy at exactly 9:30am. Went to a lounge or waiting room and waited and waited and waited....At 1040am or so, same employee comes back and says that while he goes and gets the car, I should settle my bill if I wish to. It was good idea so why not. He comes back almost 15 minutes later and says that they are washing the car and it should be here shortly. He brought the car back at 11:15am. So it took 105 minutes to change oil only....really!!!Everything else was great....

San

Sep 9, 2015

Friendly and smooth, will recommend to many friends. Salesman willing to work out some deal to fit your payment. Will from Infiniti again in the future. Love my new Q50

tony.1030

Sep 7, 2015

I was not sure that I wanted to make the plunge into an Infiniti, was considering other standard brands like Nissan and Honda. Everyone at this dealership treated me like my business was important to them, were completely respectful and held themselves to a high standard in delivering a top notch customer service experience. The other dealerships that I went to in my vehicle search treated me like a transaction, not a person. The whole crew at Infiniti of Hoffman Estates treated me like an equal, not a transaction that they were using to hit their monthly numbers. When it was finally time to sign the ppwk, I brought my 4 year old daughter with me and everyone was very nice to her, talked to her like an adult, not like a pesky kid, they asked her questions about herself and made sure she had drinks and snacks the whole time we were there. Really had a great experience with everyone at this dealership. Hope to be able to do business with them again in the future.

Brandon

Sep 2, 2015

Treated respectfully, no pressure. John was knowledgeable assisted me in my purchase without feeling pressured. The Car performed great during the test drive as John walked me through exactly what the Q50 could do.

cubmrq50

Sep 2, 2015

Walter Watts was very knowledgeable about the car I was interested in. He explained all functions and was not high pressure. The negotiation was "almost painless" and was not a drawn out process. I would buy another car from Infiniti of Hoffman Estates.

M35X

Aug 7, 2015

In the past I have elected local shops over dealer shops because of disparity in pricing, the dealer always seemed much higher but at Infinity of Hoffman working with Kira Kuszynski we have found a great balance so that I can enjoy the excellent brand service and tech experience, reliable workmanship at a fair price. Now I only have my car serviced at Infinity of Hoffman and know that I'm getting a great value, excellent service at a great price. Thanks to the team there at Infinity of Hoffman. Only a year away from a new car which I plan on buying at Hoffman Infinity.

M35X

Aug 7, 2015

In the past I have elected local shops over dealer shops because of disparity in pricing, the dealer always seemed much higher but at Infinity of Hoffman working with Kira Kuszynski we have found a great balance so that I can enjoy the excellent brand service and tech experience, reliable workmanship at a fair price. Now I only have my car serviced at Infinity of Hoffman and know that I'm getting a great value, excellent service at a great price. Thanks to the team there at Infinity of Hoffman. Only a year away from a new car which I plan on buying at Hoffman Infinity.

Well77

Aug 1, 2015

Walt Watt did very nice job for us on the purchase of our new QX60. Honestly I don't really like Infiniti but now I love it. Thank you.

Rsreining

Jul 24, 2015

Walt Watts did a very nice job for us on the purchase of our new Q 70. Very knowledgeable about the car and very low pressure to buy. The car sold itself but Walt was very helpful in getting us familiar with the many features in the car. All in all a very good experience. Everybody, especially Walt, was very professional

peter123

Jul 17, 2015

Walter Watts is a phenomenal and professional sales person! Great experience buying our Infiniti QX80 from him! I had a very good experience here! Thanks again for all your help!

Smiley

Jul 12, 2015

I had a great car buying experience at Infinity of Huffman Estates. Mackenzie did a wonderful job. The best part of this, is the after sales satisfaction provided.

KC Car Buyer

Jul 6, 2015

My family and I were in the Chicago area visiting on a summer vacation trip from Kansas City. We decided to look at the Infiniti QX56 because Chicago had a larger selection. Walt was our salesman and he was great to work with. He provided excellent service and I recommend him highly. All car salespeople are not created equally. If you are in the market I suggest you request Walt Watts. You will be happy you did.Steven

TrishaK

Jul 6, 2015

My recent purchase at Infiniti H.E. was simple and painless. Walt was extremely knowledgeable, helpful, and patient with my decision making process. He was respectful of my time constraints and well organized in his customer service. I appreciated that Walt quickly understood what was important to me vs. a generic selling approach focused on things I didn't care about it. As a first time Infiniti buyer, Walt would by my first call for a future purchase.

Salmaan Ather

Jul 5, 2015

After receiving poor customer service, I spoke to Walt who took the time to answer all my questions and was able to find the perfect car to match my budget. He showed us some options and was patient with as we made our decision. Although we just bought a car from him recently, we are already planning on purchasing another car from Walt for the future. Thanks again!

Emk

Jul 2, 2015

Ryan Durso, Ronnie brazier and Michael smalley made my experience simple and great. First timing buying from Hoffman Infiniti but would recommend them to anyone. Thanks for a great experience! You earned my business on my next purchase. Thanks for everything

M. Swita

Jul 1, 2015

This was my second purchase from Walt, the first one I rated at 100 out of 100, and this one was no different. if there was a higher grade mark I would give it to him. All my current and former dealings were stress and hassle free, absolutely no drama involved. Time is at a premium if you are shopping for an Infiniti vehicle and I am no different. Walt took me serious from day 1 and offered me "the vehicle" that I asked for, not a vehicle. I am glad I went back , these guys will have you in and out in no time. Walt knows what his .... job well and everything else falls in place. It is like a well oiled German machine, except it is the team at the Infinity of Hoffman Estates.My next purchase will be from the same crew - Walt, Rich, Nina

jljjar

Jun 26, 2015

Great experience at Hoffman Estates Infiniti. Came in to test drive and ended up driving home my new Q50S. Thanks to Geno for his help and wealth of knowledge on the vehicle.

ashxface

Jun 22, 2015

Geno was honest and very helpful from the start. He answered every question we had and made it possible for us to make a deal. I love my new car

Scarlett44

Jun 16, 2015

Yup, 46yr old female just bought her very first car - at Infiniti of Hoffman Estates. So glad I landed at this dealership. Thank you Joel for your extreme enthusiasm it is contagious! Love your attention to details. You were "right on" w/the vehicle, the Infiniti G37XS Coupe! Didn't think "torque" and all that "men" car stuff mattered - OMG! It Does. I LOVE my new car. Beautiful in and out. Gotta say, Joel, you have a keenness in dealing with people and it's evident in your mannerism. I must throw a shout out to Ryan, in financing. He handled my paperwork, answering all my questions and explaining all the dotting of I's and crossing of T's. One more - Michael Smalley. There was a bit of time to kill and you helped things move along nicely by sharing your story. Thank you.I was handled with class and professionalism from beginning to end. A total Thumbs Up experience!

FinallyGotMyRide

Jun 15, 2015

This dealership sets the bar so high, other dealers may just want to give up trying and settle for second best. First, my sales consultant Joel Gappa was amazing. If you have the stereo-typical car salesman image when you think about dealerships, then you need to work with Joel, he will erase that image from your mind in short order.Joel was professional, patient and most of all he let me drive the decision making by asking me the right questions. Never for a moment did I feel pressured or uncomfortable. Unlike other car salesmen I have worked with in the past I got the feeling that Joel was on my time, not dealership "beat the clock" time.As for the crew at the dealership, each time I walked in I was greeted courteously by either an available rep, or the receptionist. Never was I set upon like I was wounded prey as I had experienced at other dealerships when I set out to pick a new car. .When I told them I was working with Joel, I wasn't just told where his office was and dismissed as a waste of their time, instead, each time I entered and told them I was looking for Joel I was escorted to his office or to where ever he was in the dealership. I was always offered a refreshment of some sort as well.This is a great team to work with, I highly recommend you shop here if you are looking for Infinity, Porsche, Mercedes Benz or BMW, the Motorwerks team has them all.

RAGuills

Jun 15, 2015

I have always hated buying a car .This time it was different! My husband decided to trade in his car and purchase an SUV that would be my car. Deciding to check out an Infiniti was his first good decision. Choosing to go to Motor Werks in Hoffman Estates was the next one. Tony Guzman was our salesman. He was knowledgeable and patient. I felt free to ask questions and he answered each one kindly. When I drove the car, he explained the important features but did not bury me with unimportant facts. After we decided to purchase the car, Tony took us to speak with Ryan Durso. He made the purchase transaction extremely easy. My husband said he was the best car finance guy he had ever dealt with. We give 5 stars to both Tony Guzman and Ryan Durso. The first stop for our next car will surely be at Motor Werks Infiniti of Hoffman Estates.

toneyd

Jun 15, 2015

I started communicating with Javier back in January. I knew what car I wanted but I had a few things I wanted to clear up as it related to my credit report. By June I was ready, but I had negative equity on my trade in. Javier worked hard with Rich to find a suitable resolve for my situation and made sure I got the car I wanted. I really appreciate his effort and would recommend him to any and everyone!

Howard Jr5

Jun 12, 2015

Tony is a very good salesperson,helpful kind and generous he gave me his starbucks and good service.I would recommend people to see him for a car.

Paul0905

Jun 12, 2015

It was my best experience with purchasing a vehicle in my life.I highly recommend Geno and Rich to people still looking for a car.It would be challenging to get a loan approved with my credit score, but they tried and tried, finally got me approved with good rate.I sincerely thank Geno and Rich for helping me to get my new car.They are very trusted, simply the best!Thank you so much, again.

D&T

Jun 11, 2015

What an amazing experience with a first class salesman and an outstanding vehicle. My wife and I were looking at different vehicles and had no intention on buying yet, first time in an Infiniti and everything changed. Anthony catered to all of our questions on the QX60 and has made this one of the best new car buying experiences we have had. To go beyond just the purchase, Anthony has continued to address all of our car needs and has shown why Infiniti of Hoffman Estates is a must stop for anyone in the market.

jb1234

Jun 11, 2015

I had a great experience buying my used G37 from Tony at Infiniti of Hoffman Estates. Tony showed me the couple of cars I was interested in - I wasn't ready to buy on the spot and there was no pressure. I came back the next day after thinking it over and the process was easy, financing was quick, and follow-up has been really great. I love my car!

Jimmy

Jun 11, 2015

I could not have been more pleased with our new QX60, the dealership and Walt our sales rep. This is our second vehicle from Infiniti and it is a pleasure to drive. Walt was extremely helpful through the entire process. We were working with a competitive dealership that just did not seem to want to work with us or was too focused on a particular part of the transaction. It seemed to be more about them than the people they were working with. Walt on the other hand saw the end game. He treated us like we were important to him and the dealership. We were very pleased that everything came together seamlessly. I contribute that to Walt's efforts. It was the smoothest and easiest transaction ever. I would highly recommend Walt and the dealer group.

Jschuller

Jun 11, 2015

Another great experience. 2nd time we have driven from Indianapolis, IN to purchase a gently used vehicle.The Motorwerks family of dealerships will not disappoint! When we arrived from our 4 hour drive with a one-way car rental, our 2015 Used Murano was washed, clean, and parked outside ready for pickup. Most of the paperwork was already completed so less than 1 hour at dealership. Our Salesman Tony Guzman did an excellent job.

Carbuyer123

Jun 10, 2015

Really liked Geno, he was a great help in finding us a car. I'd recommend him to others. Went above and beyond. Well done

JDH16

Jun 9, 2015

I cannot be more satisfied with my Q50 Hybrid and the experience that I had purchasing it at Motorwerks Infiniti of Hoffman Estates. I had kept my eye on the specific car for about one week, and noticed that the price had dropped on a few occasions. I put in my information in the late evening of 6/2 and was promptly contacted by Javier Ortiz the following morning. I made an appointment to see the car that afternoon.Everything about the car was as described (READ: no surprises and flawless condition) and we went out on the test drive. I had done thorough research prior to visiting, so Javier was not pushy in the slightest. Rather, he was able to answer any questions that I had and further educate me in depth on the cars plentiful features.At the conclusion of the test drive, Javier suggested that we "put some numbers together." The car was already a fantastic deal, but I still was on the fence as to whether or not that I would purchase that day. Needless to say, after maybe 30 minutes of negotiation, I was signing papers for my new car. I could not be more thrilled with the price paid for the car or the price that they gave me for my Lexus. After participating in four vehicle purchases, this is the first time that I actually left the dealer without any desire for a better deal.Post-purchase experience has been great as well. One part of the deal was to have the windows tinted. Nina was quick to set that up, and I look forward to having them done this week. Javier has also followed up on two separate occasions to see how I was enjoying the car. Not necessary, but nice to see a departure from the typical salesman who goes cold turkey the minute the customer signs the papers.I thank Javier wholly for getting me in to my new car. The car had sold itself on the test drive, but Javier is credited for making it happen that day under great terms, and allowing me to leave with a smile on my face (a smile that reignites with each ignition start)!

Cvt13

Jun 8, 2015

Geno helped my husband and I with our recent purchase. He was very straightforward and helpful. We didn't feel pressured at all. I would highly recommended him to anyone looking to buy or lease a new vehicle.

Jim

Jun 8, 2015

Geno is the man. I have bought 3 cars from him, my Q50 sport just last week. Always works hard to make things as easy as possible. Even came to my house to pick up my M35x on my trade in. Would not use anyone else. Marcin also did a great good getting my deal done.

iceg37

Jun 6, 2015

Ask for Geno Cabana when buying a car from Hoffman Estates-he is the best. Super friendly and puts the customer first. He went above and beyond to make sure we were satisfied. Thanks Geno for a great experience.

brosner0atgmail.com

Jun 5, 2015

I bought my 2007 G35X new from Hoffman and have been bringing it there for service ever since. Kira has helped me many of these times and has always been a pleasure to work with. She is very professional and is respective of any concerns I have.As I think about purchasing a new vehicle when it's time to retire my 2007, one of my largest considerations for buying another Infiniti will be because of the good experiences I have had at this dealer, primarily with Kira.

Timothy & BrendaW

Jun 5, 2015

My experience was great! My salesperson was Eugene "Geno" Cabana who I highly recommend. We purchased a 2014 QX 80. Geno was able to answer all questions. I also had great experience working with Michael (for the trade-in), Kira (for service) and Nina (for the protection package). They are very easy to do business with and as I said in my title I received friendly, efficient and personalized service.

pissedcustomer

Jun 4, 2015

I bought a used JX35 from them. I was specific on some of the features I wanted on the car like heated steering and I checked with the seller that the car had these features before I made the purchase. The sales manager confirmed that the car had these features and he sold me on the advanced safety package that I would liked for my family. I brought the car based on this sales pitch. next day I went back for a demo of the features and they told me the car did not have any these features and the package they sold me. I asked to return the car so I could buy another one or install the features I wanted but the sales manager said this happens all the time. This was sold to me as a certified used but one month after buying it, I had to get the oil changed on the car. This should have been done as part of the inspection they sold me on. If you are buying from them be very careful in looking over all the details and don't trust their words. I am stuck with a very expensive car without the features I wanted to begin with.

Dan Q70l

Jun 1, 2015

Geno went well beyond my expectations delivering a vehicle to me 3+ hours away. The whole process went smoothly and I'm a happy customer.

ElizabethA

Jun 1, 2015

Working with Geno and Infiniti of Hoffman Estates was a great experience overall! Everyone I spoke with was incredibly accommodating and worked around my schedule (I needed to leave during the purchasing process to relieve our nanny). When I got there, the car I wanted to see was clean, pulled up, and ready. At other dealerships, I've had to wait for the salesperson to get keys/get the car pulled around and set for a test drive or wait for someone when I had a scheduled appointment. Geno was ready and waiting and had all of the specs prepared. I truly appreciated the additional time and energy he put into the process as a salesman--it was definitely a selling point on the car. Everyone at the dealership worked quickly and efficiently which was awesome! I would work with this dealer again in a heartbeat--I can't say enough great things, and I was at 6 or 7 different dealerships looking at cars during this process.

JackieRivera01

Jun 1, 2015

When I arrived at Motor Werks I was not followed around or hounded as soon as I stepped out of the car. I looked around, even though I already knew what I was coming there for and then went inside and met Geno. He was very courteous and patient with us. I purchased a used 2013 Infinity and I love it. I have to say everyone I dealt with was very friendly and knowledgeable. They went out of their way to make sure I got the best financing rate possible and left knowing my car would have everything I needed installed in it. I will be returning today to have the windows tinted, remote start and some scratches taken care of. Geno told us he would get back to us about bringing the vehicle in on Monday and he followed through. He called on Saturday and had everything already set up for us today. I would definitely recommend this dealership to family and friends.

Luvtheusedcar

Jun 1, 2015

It was raining but Geno had a car ready for me to test drive. Geno asked good questions as we sought to buy a car for our family. I love driving my used car. Geno knows his inventory and was able to find a car that fit our needs well!Thank you Geno. You did a great job for our family.

sabeen1

May 30, 2015

Geno Cabana was very professional and displayed excellent remarkable customer service. He made the process simple and seamless! I will definitely refer others to Eugene Cabana.

Spike withers.

May 30, 2015

I purchased a used vehicle and had a great experience. Geno was helpful with no nonsense. Let me take my time and was not over bearing. Will go back again when looking for a car.

Jehuse27

May 29, 2015

I had to bring my car in for routine service. John made the experience fast, easy and enjoyable. He makes me look forward to bringing my car in again.

speedy117

May 29, 2015

I have never been more pleased with service than my experience with John Mcdonough. He went the extra step on every aspect of my experience. I actually looked forward to dealing with the dealership because of him. Thank you for making my experience one that was great!

Valued customer

May 23, 2015

I was refused to see financial departament to talk about warranty for my car. John Lee, who was not competent to help me, explained that he didn't understand me( and of course he couldn't because he is only sales assistant) so he couldn't help me. At last the financial manager decided to talked to me and help me with my matter..

Jerome B

May 21, 2015

I have owned three Infiniti models now, and have a huge love for them. I drove an hour and a half from Milwaukee, WI to check out Hoffman Estates, and Walter was the first person to say hello when I walked in. We had previously communicated prior to me getting there, and he had the car ready for me to test drive as soon as I arrived. Walter was extremely professional, courteous, and made the car buying process as smooth as possible. The only reason why I couldn't give my experience a 5 star is because we couldn't close the deal that day, and I'm not a fan of the "negotiating" process. Nevertheless, Walter was persistent in making sure he'd get me the best deal possible, and I after a few emails and phone calls a week later, I came back to him because he followed up on EVERYTHING he said he would! I love my new car, and his service was exceptional! I have already recommended a few of my friends to see him, and I when my wife is ready for her new car, we will be back to deal with Walter!

Brian S

May 20, 2015

I bought my M35 back in 2008 and had nothing but great experiences with teh team at Infiniti in Hoffman Estates. What I am writing about is even better....My wife borrowed my car as I needed her truck for the day. Go figure, she gets a flat on I-90 right after RT31 toll plaza going toward Chicago.She calls me in a panic and several calls ensue....As I am looking to find someone to get out there quickly to help her (I couldnt quickly), she calls me back.She tells me some guy from Infiniti stopped and changed her tire.....What are the odds? Thanks Tony....you have a returning customer for sure.

JMelucci

May 20, 2015

Just had an awesome used car buying experience with this dealership My Sales Consultant, Tony Guzman, was awesome and went above and beyond to make sure all my needs were met when I purchased a used Audi from him. He left no stone unturned when it came to taking care of all the little things my vehicle needed before delivery. He even went as far as taking the vehicle across the street to the Audi dealership to get the 45K mile service and a recall completed for me before I took delivery. Easily the best used car buying experience I've ever had! Brad also took the time to explain all the options available to me in terms of extended warranties and coverages offered and I left feeling good about the whole process. I'll definitely be back to purchase again from Tony/Brad in the future. Great work guys!

Matt T.

May 19, 2015

Walt was great to work with as we purchased the car, and his follow-up was even better after we bought it. I would recommend him to anyone. Thanks Walt!

kevino

May 16, 2015

Though I live in the city and had purchased my 2010 Infiniti FX35 from a private seller, I happened to be driving by Infiniti of Hoffman Estates and pulled in to pick up floor mat clip, very simple and pleasant experience and simple to replace, easy peasy. I've had my car for a year and just enjoyed driving it so much that I didn't mind that I was having trouble figuring out the Bluetooth and and Navigation, so I stopped by the front desk and asked if somebody could give me an idea and point me in the right direction. Sales Consultant, Tony Guzman, was already holding the door open for me, as he said lets go to your car. We got in the car and in about 30 seconds, bluetooth was set up and I had navigation under control (the secret is just use the voice commands, she tells you everything, ha) Then Tony takes another 10 minutes showing me a bunch of other things on the car, that will come in handy. Though I felt a knucklehead not already knowing some of these things, Tony had the attitude like, no worries man. He knows his stuff thats for sure and loves his product. Good guy for sure. Thanks Tony

BeeEss

May 15, 2015

After my first meeting with Javier, I knew that this is the gentleman that I would love working with. It took us a couple of months to finalize on the vehicle that we wanted to buy, and eventually purchased the QX60. Javier is very knowledgeable about Infinity vehicles, and would like to commend him for his professional and courteous dealings and guidance.Javier and Marcin worked out a price that we felt was fair and it was a wonderful "no pressure" car buying experience. I would recommend Javier to all my friends and family who need a new vehicle.My sincere hope, that this experience carries over to post purchase service quality experience as that is the true barometer for a car dealership.

WOW....Thats Customer Service??

May 13, 2015

Purchase extended warranty....cancel it. Thats when bad customer service started. Was told it will take up to 20 weeks from finance department. Read a negative review about the purchase of extended warranty-looks like I'm in for a fight. I will call warranty place myself.

Adamg37xs

May 12, 2015

One of the best car buying experiences to date. To summarize, I inquired about a car advertised online, stopped at the dealership to look at it, Mackenzie gave me exactly what I wanted for my trade, and made me a great deal on the car. The whole process literally took about 45 minutes. Would definitely buy from again. One of the few times where a salesperson made sure I was being taken care of... even after the sale.

thatguy

May 11, 2015

Walter just want to thank you for all the personnel attention You gave us during our transition. Thank you for taking your time and showing us all the details this beautiful car can do. Amazing car buying experience.

Mr. Nellie

May 6, 2015

I bought an Infiniti from Walter three weeks ago. We love the car, moving from a lexus I thought it would be hard but to my surprise Walt came through 2012 g37xs black on black clean rides better then the lexus GS 300 !!! Thank You !!Also dont forget the rest of the staff from the porters changing the plates to the finance departnet .thank you all. Jeff NellessenMt Prospect,IL

parmadon

May 6, 2015

I recently leased an Infiniti Q50 AWD Sport. My experience with Antony Guzman and the rest of the Infiniti lease team was outstanding. Antony explained all the features of the car during and after our test drive. His knowledge and easy going manner made me very comfortable in my decision to lease at Infiniti of Hoffman Estates. My car configuration was located at another dealer and delivered the next day.All my questions were clearly answered right through the leasing paperwork by the capable and friendly staff at Infiniti of Hoffman Estates. I received a final lesson today from Antony on the features of my new car and then was awarded a complimentary car wash. When I eventually return for routine maintenance I am confident the attention to detail I have already experienced will continue.

Michelle33

May 5, 2015

We had a great experience with John Lee... He goes above and beyond for us!! I always recommend him to everyone I know! I also dealt with Kira and she was very friendly as well! Thank u for everything you guys did for me!

Jamie Pritscher

May 2, 2015

From the moment I walked in to the moment I walked out with a new car, it was a top notch experience with the team at Ininfiti of Hoffman Estates. Jon Boorom took the time to ask the right questions and help me narrow it down to the model that was in budget/right for my needs. He was extremely knowledgable, fun to work with and never pushy. Truly he took the stress out of car buying. Once the decision was made to purchase, final pricing and financing happened quickly and seamlessly. Thanks Jon, Marcin and Brad for a great experience, loving the new Infiniti QX60!

Love my Pilot!!

May 2, 2015

We had a exceptional experience with a car purchase from Mr. Jon Boorom. He was down to earth, articulate, intelligent and just plain wonderful. He was never pushy, gave us our space, and he'll work with you. We were pressed for time and he made sure everything was expedited quickly and always stayed on top of things. He honored that commitment and stayed true to his word. Jon, you said if we buy a car from you that day, you're buying the pizza. You still owe us that pizza! - Tony and Cahren

michaeljohnferry

Apr 23, 2015

Adam Huebner was always looking out for my best interest throughout my car-buying process. I was looking for a used car that wasn't too old, had decent mileage and offered me the best relative value. Having done some significant research online and in person throughout the Chicagoland area, I knew that the best option for me at the best price possible within a 50 mile radius was waiting for me at Infiniti of Hoffman Estates. Once I started working with Adam, I noticed right away that is a great listener, negotiator and he was sensitive to my spending needs. He really worked with me to get a fantastic price on my car.Adam Huebner is a professional, and he is very knowledgeable about everything automobiles. I would recommend him without hesitation to anyone looking to purchase, lease or trade in a car, whether it be new or used. Thanks to Adam his the entire team at Infiniti of Hoffmann Estates, I now have a great car which I got at a fantastic price!

steve0706

Apr 23, 2015

Came to Infinity of Hoffman Estates with an idea of what I wanted but not quite sure which style / model I should go with. I was immediately greeted by Geno who was very patient and knowledgable with what they had to offer. He took the time to show us all the different options. Never felt pressure or got the feeling that he just wanted to close the deal and get us out of there. Financing was the most stress free I've ever had buying a car thanks to Brad. He took the time to explain all options and find the terms that fit our budget best. Thanks Geno and Brad for a great car buying experience.

BMW550MSport

Apr 22, 2015

Thank you Jon, Mike, and Brad for such a wonderful car buying experience. We had our eyes set on a different car through a different dealership. They were unable to show us the car for 4 more days and we needed to get something before the weekend. We searched online and knew of the Motorwerks reputation and decided to look at two different cars during our shopping experience at this dealership. I called and talked to Jon before going over to the dealership and right away I knew that I felt comfortable dealing with him and that he was going to do what ever it took to earn my business. He had the car we wanted to look at completely detailed and ready to go when we walked in the door. On closer inspection it was missing one option we desperately needed (Navigation) and we decided to look at a different BMW that was an upgrade in every department than what we were looking at previously. They all 3 worked hard to get us in to the car that is exactly everything we wanted and more. They were straight forward through the entire experience and not once did I feel "taken" or "slimy" at the end. We got a fantastic vehicle at a fantastic price thorough a very well known dealership in the Northwest suburbs. Working with these 3 guys was just icing on the cake!

Cesardrgn

Apr 21, 2015

From the moment i walked in i was greeted by Walter Watts and it turned into a great buying experience. We found the right car for me but it had a few things that i did not like. He understood what i wanted and made it happen. I came in with my dad and just looking but left behind the wheel of a new M37x just the way i wanted it. He also took the time to show me around the car, features and even helped me set up my phone to the car. I also have to thank Jason Nuzzo for helping us and going out of his way to make sure i leave happy and for been understanding. Great Service, Awesome Facility and employees helping you every step of the way

helencs119

Apr 20, 2015

Thank you, Jon! You and your infiniti team had made my experience so incredible that I would recommend your services to anyone. I had previously gone to the Downtown Chicago Dealership and had such a horrific experience. I found them to be very disrespectful and judgmental that I almost had no hope, until I went to the Hoffman Estates dealership. Their services were extremely hospitable, very knowledgeable, and he made time to you find what is suitable for you and your lifestyle. Very satisfied and happy I went!Thanks again!

pdambrosio6177

Apr 20, 2015

I've purchased Iinfiniti's before from other Infiniti dealer in Chicago area and my experience wasn't pleasant until I went to Infiniti Hoffman Estates.If you are looking for a smooth transaction, I will recommend this location over any other Infiniti Dealer. They truly know how to treat a customer and buying a car become enjoyable again. Keep up with the good work.

Kent Taylor

Apr 17, 2015

Do not purchase a car from this dealer online. After 212 miles of driving one way twice, the car ended up being 704.79 dollars more then the price of the car from added paperwork expenses alone. They insisted they collected the Excise tax on Indiana plates, when I found out that was a lie and just another way of getting more profit from the purchaser, they refused to take off the 536.36 cost. Had the car not been a low price and I had already rented a tow dolly and asked my brother to tow it back home (Electric car), I would have walked away from the deal. Do not buy a car from these people, If you live out of state, unless you want a few hundred bucks added to the cost, after driving a long distance to get the car. These people will lie to you for a few bucks, knowing you won't buy again from them.

jay

Apr 16, 2015

Walt thanks for all your help. You did a great job and had excellent knowledge about the vehicle and the accessories and technology. Even came in on your day off to help finalize the transaction. Excellent job. Jay

DaleP

Apr 14, 2015

Adam was as pleasant a person to deal with that I have ever met at a dealership. He tried his best to get the car we were interested in for us but we found a different one and ended up purchasing that one. Great guys to work with, no pressure and very forthcoming about our trades. Would definitely recommend them.

larry

Apr 14, 2015

Adam H was very thorough and gave me the utmost attention on every detail. He made sure that I was satisfied with my purchase. All I can say is "keep up the good work".

tnorris

Apr 14, 2015

John Lee may my car buying experience simple and he went above and beyond to make sure that we understood everything. We liked the experience so much that we will be buying another car from John in a year.

Mdeering

Apr 11, 2015

My wife and I have been looking for a while now and found a great deal here. I was surprised at the quality service I received. Geno went above and beyond to make sure I got a great deal. Bottom line, but here and buy from Geno! I know I will with my next car.

MDesch

Apr 11, 2015

My wife and I have been debating for awhile now on replacing one of our vehicles. We previously owned an Infiniti and were eager to get back into one. When we found the perfect one online we went to the dealership to test drive it only to find out someone beat us to it. Luckily for us there was plenty of others to choose from and Walter helped to get us into a slightly better vehicle for the same price. I would highly recommend Walter and this dealership to anyone looking for a great car at an outstanding price.

Sokoman

Apr 11, 2015

Hands down the best! If you need a used Infiniti see Geno. Works hard to make sure you get the best deal which I know I could NOT get anywhere else.

Iqra

Apr 10, 2015

I am 19 and this was my first time purchasing my own car. I was already set on buying a car from another dealership, but had happened to stop by Infiniti of Hoffman Estates by chance. We were greeted by Adam who took us inside to discuss more about the types of car we might be interested in. We told him our price range and he provided us with a list of various cars. I narrowed it down to about 5 cars based on my preferences and then we decided to test drive a few of them. Adam recommended the Infiniti g37xS and I immediately fell in love with this car after the test drive. We came back the next day to negotiate the price of our car we were trading in and then purchased the Infiniti at a fair price. Overall, it was a great first time experience purchasing my own car and I would highly recommend working with Adam. He is super friendly and very knowledgeable about all the vehicles. He was very patient with us making our decision and invested a lot of time explaining all the features about the cars. One of the things I appreciated was that Adam took me as a serious buyer and provided exceptional customer service, whereas the other dealerships took me as a kid and didnt really bother explaining much about their cars. Again, I would highly recommend purchasing a car from Infiniti of Hoffman Estates and working with Adam!

bernieinfinityQX56

Apr 9, 2015

Tony Guzman was great! I have visited a ton..of dealerships, and this was the best experience I have had! I walked into the dealership and told Tony this is what I want to pay, and he was more than willing to work with me. He went above and beyond to make sure all my needs were met. I highly recommend Infiniti of Hoffman Estates/ Tony Guzman to take care of you!

Anthony

Apr 6, 2015

Geno was the best and treated us like a friend. He approached us right away and helped us selected the car that best fit our needs. Entire process was professional and efficient. Thanks Geno!

hondaguy

Apr 5, 2015

I came to the dealer from several hours away, test drove the car I wanted, and all seemed well. It's the actual paperwork and process to follow. Typically, it's a fairly simple process but I spent hours waiting for a response (running my credit 5 different times >_< ) and not to mention they FAILED to submit my plate transfer to the SoS dept. So it prolonged the already painstakingly long process to renew my license plates (finished in just under a month)!! My salesman was helpful, slightly less knowledgeable about the vehicles but I knew more than enough so that was OK. All in all he was very helpful, but I'm more disappointed in their poor practices as a dealership and DO NOT RECOMMEND.

Sammy Safety

Apr 4, 2015

Tony provided a painless experience of trading in a brand new Nissan Murano for a new Infiniti QX60, which finally has all the expected safety bells and whistles! Tony thoroughly explained all of the car's features and answered all my questions. Tony and Marcin not only put together an awesome sales/trade-in package, but were also efficient for this out-of-state customer. I will happily return to service my new QX60 and trust that everyone at Infiniti of Hoffman Estates is as genuine and considerate as Tony!

Tom_Steel

Apr 1, 2015

Javier Ortiz made my car shopping experience so easy. After visiting numerous car dealerships in the area I knew Javier was the man to get the job done. His knowledge and experience was much more superior then the other car salesmen that I met. Javier was very helpful working with us to find the right car. He showed us many different choices and price points.Thanks again Javier.WE LOVE OUR CAR!

Affordable

Mar 31, 2015

I live in Springfield Missouri and own Affordable Home Improvements Inc., a remodeling and construction company. I searched on line for an additional, low mileage vehicle with space for materials. I specifically wanted a Dodge Magnum RT with the Hemi V8. I spoke to 7 different dealers until Motor Werks took in a 38,000 low mileage, original owner since new Magnum. I immediately contacted the dealership who put me in touch with Gino Cabana. In one day, via email, texts and mobile phone while I was at work, we negotiated the purchase price, arranged the financing, approved the deal, provided a deposit and scheduled me to pick up the car a few days later. Gino and manager Rick Altenhoff provided a professional, courteous, informative and responsive pleasant overall dealer experience. I flew in on Monday night, Gino picked me up at my hotel the next morning, picked up the car Tuesday morning, test drive, spent 15 minutes on paperwork and was driving down Interstate 55 to Springfield all within an hour!!! No nonsense , just professionalism at its finest. I was also extremely pleased with the detailing done on the car. It was in the showroom and with all the bright lights I was able to look it over carefully. The exterior was spotless. The interior looked like it was brand new. The engine looked like it was just off the assembly line. All this and it is a 2007!! I enjoyed a leisurely and relaxing 7 hour drive home to Springfield and have great memories of the Perfect Deal...at the Perfect Dealership. Thank you Gino and Rick and all that helped Make My Day!!! I would recommend anyone to visit this dealership and see what it is like to work with professionals who take pride in their profession and Treat You Right! Thank you again for the help. George Zarras

GregHach

Mar 30, 2015

Tony Guzman was my salesperson. He was awesome. He went through all the features of the car with me. Didn't apply any pressure. When we couldn't come to agreement on the price of one car, he was able to identify one that we could agree on the price. Same car, just a year older. I bought on a Saturday and had to come back on Monday to finalize some loose ends. One of which was getting a second key fob. I got to the dealership when it opened, but the 'fob guy' wasn't gonna be in until noon. Instead, he had the shop program a new fob even though it costs the dealership more money. So I didn't have to wait. Talk about excellent customer service!

Ryan

Mar 27, 2015

I was in a unique situation looking for a used vehicle with the features and low mileage I wanted. At the time there were exactly two of these vehicles in the whole country and luckily one of these was in Chicago which is a viable driving distance from Minneapolis. Due to my situation I needed a responsive sales person along with a quick and effective purchase process, I got exactly that with Infinity of Hoffman Estates and my sales person Walt. And Walt has been available for a few questions after the purchase as well.

juliette

Mar 23, 2015

J&EWonderfulWe purchased our Hyundai Veracruz in Sept 2014 and Eugene was very heplful., Friendly .Actually we went to buy another one but Eugene helped us make a good decision.It was a very good experience.We will recommend this dealer to anyone and especially Eugene

Steve P.

Mar 23, 2015

I saw a used car I had been looking for in my price range. Contacted them on the phone and we agreed to come in. Arrived at the dealer that night, drove the car, agreed upon a very fair price, and drove the car that night. The entire time at the dealer was a little over an hour. Best car buying experience ever.There were some minor scratches on the car and brought the car in for retouching. Done the next day, no hassle and no charge. Highly recommend working with Adam and Stu to anyone looking to buy a car.

Rustem

Mar 19, 2015

I worked with Eugene on the lease of new Q50 and he couldn't be more helpful. Everything was delivered as promised. This was my best experience with car buying/leasing ever.Thanks Eugene!!

KW

Mar 18, 2015

We just purchased an Infiniti QX60 from Javier at Hoffman Estates Infiniti and the experience was the best we've ever had. Javier was knowledgeable, organized, attentive, and made the process simple.

Mike5

Mar 16, 2015

In for service and came across a young salesman named Geno. What a guy! This was the best experience ever, who would have thought I would buy a car and I was there for an oil change. He showed me a Q50 sport that they just tinted the windows on and I fell in love. He was patient with me as my wife was working and have to give the final okay. After all was said and done I drove home in the car I didn't expect to. I would highly recommend Geno, Marcin and Rich to whoever is looking. Go out of the way even after the fact and follow through with even the promise of a key chain and floor mats.

morganshea94

Mar 16, 2015

We came in to find a car with a reasonable price and in good shape with good miles. Before Infiniti we had looked at 3 other dealerships, when we got to Infiniti we met Mackenzie and we instantly trusted her! She's honest, very knowledgeable and got things done ASAP! She didn't try to get us to buy over our range she got us a great deal with a great car! The next time we're looking for a car we'll be going straight to her!

fernandog1977

Mar 13, 2015

I love how they were able to get me finance for the first time buying a vehicle. Sales person and finance manager were friendly at all time I totally will recommend and share my experience with friends and family.

akirkwood89

Mar 12, 2015

Purchased a used vehicle on 3/7/15 with the help of Tony and Rick. My new vehicle began to make a noise but I didn't worry because Rick made sure I got a vehicle with WARRANTY! So I took the vehicle in on 3/11/15 and met with Jason and he was awesome my vehicle was repaired then and there in about 2 hours. Rick and Tony were awesome while I waited, they offered me snacks and refreshments! Once finished Jason also offered to help me with my son and that was very appreciated!

JSuess

Mar 12, 2015

Walter Watts made the purchase of our new car enjoyable. I felt very little pressure during the buying process. It only took a few minutes to know that Walter was not only knowledgeable but would be someone I would like to work with. After the purchase, he brought a minor maintenance item to my attention. His response: "Don't worry, we will take care of it and I can take care of that right now!". I would highly recommend Walter to anyone considering buying a new car. You will NOT be disappointed.

cgolden

Mar 11, 2015

Walter was easy to work with, professional and thoroughly detailed a G37XS for me and my wife. Great buying experience from start to finish. Thanks Walter!

Claudia

Mar 9, 2015

Definitely come here to purchase your new or used car, we bought a used infinity Fx35, our salesman Jon was very helpful from the moment we walk in, in finding a car to fit our needs, and to fit our budget. We couldn't be more satisfied with the great service provided. Definitely will come back in future when we are ready for another vehicle. And will recommend to friends and family. Great choice!!!

Pat

Mar 9, 2015

My wife and I were looking for an FX35 with low miles. Walt showed us a 2011 model that was certified. He gave us plenty of time to make our decision as the interior color was not my wifes first choice. He explained the features of the car and was very knowledgeable about it. He followed up with a couple of items that needed to be taken care of and I would highly recommend Walt and Infiniti of Hoffman Estates for your car buying experience.

renb

Mar 6, 2015

Geno was awesome he wasn't a typical sales guy and treated me as a friend. When i walked in there he jumped in to help me right away. Thanks geno and Rick the manager was great as well.

seang8r

Mar 5, 2015

Tony worked with my wife and I to find us the perfect SUV to fit our family and budget. Tony is very knowledgeable about the vehicles, and provided great customer service before, during, and went above and beyond after the sale to make our experience perfect.

dinsun01

Mar 2, 2015

Service at this centre is awesome. Kira is very good service consultant. She is very friendly in nature. I recently bought a car and had a flat a tire yesterday. I realized that i don't have a nug nut locker. She not only fixed the problem but also gave a nug nut locker for free. She also gave me a free car wash with vacuum . I walked out of the dealership with great satisfaction. I truly appreciate her with the service she provided . I strongly recommend Kira and consider this dealership for car servicing.

Saeed

Mar 2, 2015

When I'd started looking for a QX 60, got connected with Gino on my first call and he was very helpful right away. We were able to make an appointment the next day and it was a very smooth experience from the start. Gino was not only able to get us the car we wanted on a Saturday night, but with some extra features as well. :) I'll definitely go back to Gino when I am in the market again and would be happy to recommend his services to anyone else looking to purchase a car.

Michelle.Pelka

Feb 19, 2015

I was put in the position of buying a car very last minute after a bad car accident totaled my previous car. As a young woman, I have had very uncomfortable experiences car shopping in the past where I wasn't taken seriously or severely pressured. Working with Walter was the exact opposite experience. He was very kind to me and made me feel comfortable. He respected my business and I didn't feel rushed or pressured at any time. He also worked to get a monthly payment that was appropriate for me. I am very happy with my new car and the ease of the overall experience.

ationgson

Feb 11, 2015

Geno reached out to me the day after I submitted an inquiry on cars.com regarding a pre-owned 2010 Audi Q5. No pressure sale, Geno was upfront about the car's pricing history, terms, and basically let me decide whether or not to purchase - even allowed me to take the car for the afternoon to do my own test drive and check out the vehicle before purchasing. I closed later that evening and so far, so good - definitely one of the smoothest, quickest closings I've had on an auto.

emizuno

Feb 11, 2015

I had incredible service from Geno and Rick. They are both honest and fair people. Geno has gone out of his way to help me and made my car buying experience a very pleasant one. I feel very well taken care of and hope to buy again and again from him.

Jim

Feb 11, 2015

Walt made the car buying experience very low stress, unlike other dealers and salesman I have worked with in the past. The best part was Walt listened to my needs, what I wanted, and what I didn't want. There was no sleazy salesmanship, pushiness or dealer infighting ("let me go talk to the boss") throughout the whole process.In the past, I bought three Acura's from the same salesman. I will use Walt and Infinity of Hoffman Estates again for future purchases and would recommend him to friends.

Upatel

Feb 11, 2015

Dealership does go the extra mile and makes sure their customer walks away appreciated. I didn't make a purchase however Stuart has been great with follow-ups and willing to answer any questions. Because of him the overall experience has been great and look forward to do business with him in the future.

Holly M.

Feb 9, 2015

We started working with Geno by pure happenstance...he welcomed us on our first visit to the dealership. We were very straightforward about our timeline of when we would be purchasing our QX60, and had lots of questions along the way. He followed up with us in a timely fashion, answered all of our questions (as well as those we hadn't thought of yet), and never made us feel pressured. Being in sales myself, I appreciate it when someone approaches me in a more consultative role, as if he's on our side of the table with us. From a woman's point of view, we'd been to many dealers (while figuring out what we were going to buy), and most of the sales personnel didn't talk to me in the same way they talked to my husband (I.e. they were smarmy), which means we didn't stick around very long. Having been through the whole process with Geno, I know that he treats everyone with respect equally (and with a certain amount of wit, too). Women buying by themselves will get the pleasant experience they're looking for by working with him. We will definitely be working with Geno and Infiniti of Hoffman Estates again.

rodd

Feb 6, 2015

Bought a car about 3 weeks ago from the dealer and was very impressed with thier customer service. They went above and beyond to please my wife and I. We only ever work with dealers that will work out details over the phone most do not no matter how far away you are. They understood and did. We could not have asked for more. We are both regular car buyers every two years and will make them our first stop on the next go around. We are tough customers and they worked hard to make us happy. Great team overall. From finance to management just a great group.

Mick

Feb 5, 2015

Geno Cabana was very friendly, accommodating, helpful, knowledgeable, and a pleasure towork with. We had not planned on buying a car on Friday but because Geno was our contactthrough email at Infinity and he had the right car we bought it anyway. Brad was also very helpful and a pleasure to deal with. We left with a very positive feeling even though we justspent a lot of money.Thank you Geno and BradMick & Nancy SchroederMcHenry

andy dadlani

Jan 15, 2015

was very happy with work performed and kira who was very helpful. will get my G35x serviced here every time when needed. it was a great experience.

brian

Jan 8, 2015

They were fantastic to work with. Very friendly from the start to the end. They know how to sell cars and make it comfortable and easy. Anthony Guzman was great to work with and would recommend him to anyone. Great cars, Great employees, great prices and just a great place to buy a car.

WSC

Jan 6, 2015

I recently purchased a Certified Pre-Owned G37, just before the Xmas holiday. Eugene made the entire purchase process as smoother, more candid and more efficient than I have had purchasing a car. Great experience.

Jim

Jan 2, 2015

This is the second vehicle that we have bought from this dealership in the last year and a half and I would not go anywhere else. Geno is the man, never a hard sell and he is always willing to make the car buying experience run as smoothly as possible. I called him in advance and told him the cars that my wife wanted to see and the price range we were looking for and we showed up to the dealership and 3 cars were warmed up, running and waiting for our test drive. Staurt and Brad made the trade in of our vehicle and financing the new car great as well. We walked out feeling taken care of by the whole dealership. Filli at the Wash Werks always makes both our cars look their best with complimentary washes. This dealership group and Geno will have our family as customers for a long time.

Jill

Dec 29, 2014

Geno was very helpful. Very pleasant car buying experience. Staff was friendly and easy to deal with. Would definitely go back to the dealership in the future

mdbryant

Dec 29, 2014

Matt Colrain and Infinity of Hoffman Estates have set the bar for the new car buying experience. After careful consideration of my needs and the guidance of Matt I decided to lease a brand new 2015 Infinity Q40. Not only is it a beautiful automobile, it came with a price that would not be found anywhere else. Both Matt and the finance department worked diligently to put this fine piece of machinery into my ownership while staying within the original budget I walked into the dealership with. From the start Matt gave me his total attention and focused only on myself for the entire duration of my visit, he never left my side until I drove away satisfied in my new vehicle. I will be giving Matt's name to everyone I know who is looking for a new car and I will be recommending Infinity of Hoffman Estates to anyone who is looking for a hassle free place to purchase a new vehicle.

Risen Chapman

Dec 27, 2014

We just bought an Infiniti JX35 from Geno, he was very friendly and knowledgeable, and willing to work with us and listen to our needs. He knew what car was the perfect fit for our needs and budget better than we did, and we could not be happier with the deal we got or the car we brought home with us. I highly recommend Geno and Infiniti of Hoffman Estates!

jason.smith0119

Dec 26, 2014

We arrived at a very busy time. We were intoduced to Tony and the entire transaction went great. I would highly recommend this dealership to anyone.

khanh32

Dec 24, 2014

Great customer service and friendly service overall.Thank john McDonough for the help I will recommend this dealer ship to other people.and friends about this place

DanielRadovanovic

Dec 14, 2014

This guy is a true professional. Charismatic, friendly, and super energetic. I walked into the dealer to see what they had to offer because I did not want my car anymore and wanted to trade it in and Joel greeted me at the door, walked me into his office and went over car by car with me till we found something I liked. He gave me time to bring my car in for an appraisal and followed up with me. I came back two days later and traded-in my car for a new 2013 G37x. Him and the sales manager Stu gave me a great deal on my trade-in and knew that i wanted to stick to a certain number with my primary concern being my total financed. Joel was a great, genuine guy and made sure he got me what I asked for. He personally took the time to show me the ins and outs of the car I bought and helped me get everything set-up. He made sure every question was answered and that I was treated like a real customer. Definitely good business, will be coming back to see this guy in the future. Dan

bsads

Dec 6, 2014

Went in to look for a car and John Lee took care of us from start to finish. John went out of his way to get what we wanted. He was very accommodating taking the time to take us on a test drive on several vehicles. When we finally narrowed it down we were never pressured into buying. The sales manager Marcin was great with the negotiations it was all spelled out to us and well presented. Overall I was very satisfied and would definitely buy another car from Infinity of Hoffman Estates. First class all the way!

azdebra

Dec 4, 2014

As an Infiniti owner for 20 years now (J30, G20, 3 differnet Q45's) ~ I was looking for a new car and feel that the process should be enjoyable and Ronnie Brazier did just that. I found the vehicle I was looking for on the internet. Ronnie promptly emailed me back along with a follow up phone call. I was invited to test drive the car, and from the moment I met Ronnie, he is not only is a warm & pleasant sales rep, he was very knowledgeable in the vehicle I was looking at, in which to me is very important. (I have had sales people who simply do not know what they are talking about) Once Ronnie confirmed that I indeed liked the vehicle, he made the sales process easy & fun. I believe I my final purchase price overall was very fair, however, Ronnie really made this entire experience stress-free and overall I did not feel like I was taken for a ride... (no pun intended). :-) I would not hesitate to recommend my family & friends to Ronnie and Infiniti of Hoffman Estates...as well as purchase my next several cars from him too! (hopefully Infiniti's) Thank you Ronnie... You're the best!

dkelleher

Dec 4, 2014

The salesperson Geno was very attentive and patient with my need to find a specific car. Rich the manager found the car I wanted and was very professional in handling the deal. I just dealt with service for the first time because I am getting a remote starter installed and Jason who I met with was also very accomodating. You can tell they care about making the customer happy and not just trying to sell you a car and then you never hear from them.

mr17340

Dec 4, 2014

End to end Tony made this process smooth and enjoyable. I bought the car from a few thousand miles away, but it felt as easy as a local buy. Would buy another car from him and Infiniti of Hoffman Estates again.Michael R.

Kristy Facchini

Dec 1, 2014

My husband and I just bought a QX60. John Lee was our salesman, we couldn't of been more pleased with the whole experience. He was so knowledgeable and straightforward. We had a very easy, fast and painless process. I would recommend this dealership and John to anyone.

fshnmu

Nov 30, 2014

Overall my experience at Infiniti of Hoffman Estates was exceptional. Eugene (Geno) knows his product and having purchased at other Infiniti dealerships in Chicago that's not always the case. He really took the time to show me all the features on my new Q50. All the staff was very helpful and really worked to earn my business. Infiniti of Hoffman Estates made my purchase quick and easy, I'd definitely recommend them to anyone looking for a new or used car.

gilbers

Nov 22, 2014

Came in to look at a QX56. Drove from Milwaukee area, so I was only planning on coming down once. Greeted and helped out with the car I asked for within 5 minutes of arrival. Gave me a competitive offer with 30 minutes on new truck and on my trade. Javier was awesome, as was the finance dept. Thought the new truck was clean, but they cleaned it even more. How impressive! Not only will I be back, already referring to them.

Platyfeet

Nov 19, 2014

First let me start by saying that saying car shopping for a used luxury car had been challenging. Hoffman Estates was my second stop of the day after stopping at a different Infiniti dealership that had unmotivated salesmen. Jon Boorom at Infiniti Hoffman Estates was extremely professional, as well as informative about the vehicle. He made me confident that I recieved the best deal possible. I am very pleased with my new car and will recommend him and Infiniti Hoffman Estates to others.

aschoenherr

Nov 18, 2014

Great experience with Eugene Cabana. There's a reason why he has so many positive reviews on here. Made the process easy, was upfront with the information I needed to make a decision and is extremely knowledgeable about the cars. Went above and beyond. Will be recommending him to friends.

Wenhua

Nov 14, 2014

My husband and I was looking for a Infiniti to replace our older Infiniti model we had for few years. We went to the dealer on a snowy Saturday. Walter helped us and was very professional, patient with few test drives until we found the one we liked and kept us informed over the weekend. And the dealer solved our trade-in Canadian model issue nicely as well. We got our new car the following Monday. We had a wonderful experience with Walter, will go back for his professional help next time buying a car.

agatka13

Nov 10, 2014

The sales representative, Eugene Cabana, or Gene, helped me in purchasing a used 2011 Mercedes C300. Majority of the deal was handled via email. Keeping me informed each step of the way. He was very professional, friendly, and very helpful. A wonderful person to help you in the stressful time during a new car purchase.

Jen72

Nov 10, 2014

I came in with not a lot of money to spend. Anthony treated us like we were shopping straight from the show room floor. Anthony was friendly, helpful, accommodating, and completely comfortable to work with. Anthony went above and beyond to ensure I got into the car I wanted and drove home with it that very day. Such a fantastic experience. And I'm in love with my car! Will always send my friends there and be a repeat costumer myself.

jetski7488

Nov 10, 2014

Overall experience was excellent. Eugene Cabana was a pleasure to work with, his product knowledge was outstanding. Very informative which allowed us to make an educated and informed decision. I would recommend Eugene and Infiniti of Hoffman Estates without hesitation.

tkdjoe1

Nov 9, 2014

I worked with Rob Dippel and from the moment we met I could tell he was relaxed and not pushy. I told him I was looking at other cars and he still showed me the car I was interested in, explained the features, and went on the test drive. I went to look at the other cars that I was interested in looking at and came back to Infinity of Hoffman Estates talk to Rob again and went on a second test drive. Came back to the dealership and bought a new Q50. I've been back for a recall service and after the service the adviser, Dave, called and told me not only the car was ready but it was cleaned and detailed. Something I wasn't expecting.

grafspeigh

Oct 31, 2014

My wife wanted a very specific G37X to replace the G37X she was currently driving. With the name changes and new vehicles, a brand new 2013 G37X with Liquid Platinum and black leather interior was tough to find in late 2014. Our Salesman, Walt Watts searched all over and found it, gave us a great price, and we finished the deal in record time. This is our 3rd Infiniti product and my wife couldn't be happier. That's all that matters.

michael.begler.7

Oct 28, 2014

This was the best purchase experience I have ever had (It should be noted that this is my 4th Infiniti QX). Your staff, particularly Gorgio was exceptional. I was up against a tight schedule. Gorgio was waiting for me with everything prepared to minimize my "down time". He had me out the door with my new QX in under an hour. I appreciated the expeditious, yet very personal service he provided. I have already recommended him to a friend looking to buy a QX.Thank you again.Sincerely,Michaela Begler

krish58

Oct 21, 2014

We purchased our car from Gino, and did the complete deal over the phone.Thank you Gino, for looking after us even after we purchased the vehicle and drove it to a different state. Very enjoyable working with you.

BigSal50

Oct 17, 2014

I was in the market to buy a CPO QX56. I checked the Infiniti CPO website and came across a few solid choices. The initial experience with Geno was good. I never have bought a car over the phone before, but Geno and his manager, Stuart, were very receptive to what I was looking for. They were very fair, and I have respect for that. I did not know what I was going to walk into when I showed up to the dealership, but was pleasantly surprised. Very painless, good teamwork between Geno and Javier (gave me a brief tutorial of the technology before I left the dealership). Geno also came in on his day off to make sure I was completely satisfied overall. I would recommend working with Geno and the team. Unfortunately I live in MN, and cannot utilize their service department.

radka.adam.7

Oct 17, 2014

I just purchased a vehicle yesterday and was very surprised by the quick process of my paperwork. They let me drive away in my new vehicle in a very short time. My salesman's name was Walter Watts and he has made my waiting time a bliss and also our test drive was great. He was very prompt and experienced in explaining all gadgets in the vehicle!! I also have to mention Brad Klages in financing who was very honest and to the point. I didn't expect this kind of pleasant atmosphere because this was my first time purchasing Infiniti. Unlike other dealerships I can highly recommend this one anytime and I would recommend Walter Watts without hesitation as a personal salesman. He is very friendly :) Both thumbs up. I would do this all over again!

jjhebigscreen

Oct 15, 2014

Kira the service adviser was absolutely terrific! The work done on my car was first rate and fixed an issue. Nice to find a place that cares about the customers experience. My hats off!

Robinvargo

Oct 14, 2014

John lee in sales is the best. Even though I was crazy with all the back and forth he still always had a smile on his face. You have to ask for him. And Brad Klages in finance is great too!

T_Ross

Oct 11, 2014

I bought a 2011 Infiniti over the internet from Infiniti of Hoffman Estates. The sale employee I worked with was Jon Boorom. This was a long distance purchase and Jon worked with me on every step of the transaction. They even went out of their way for me for delivery of the car. I will deal with them again when Im ready for my next car purchase. A+++

Ronak Murar

Oct 10, 2014

I recently bought a new car from infiniti of Hoffman estates and had a wonderful experience. I test drove the Infiniti Q50 and sat down with Walter afterwards and had a hassle free, straight forward negotiation. I appreciated their willingness to work with me on the price and meet me exactly when I wanted to be. I walked in that dealer with the mind set that I was willing to buy a car within a month but due to their friendly and helpful sales people I felt confident that I got an unbeatable deal as I drove off in my new car!

Jackie Bern

Oct 8, 2014

Ronnie was a pleasure to do business with and made my car shopping experience a pleasant one! He was very professional and made me smile. I am very happy with my purchase and would highly recommend this dealership to a family member or to a friend.

#Laura

Oct 6, 2014

Walt was outstanding! He demonstrated extensive knowledge of the 2014 Q60 during our test drive, extemely responsive in getting our trade in appraised and the deal executed. He was very accomodating and thorough in going over all the features. I absolutely love my Q60, it's stunningly beautiful with outstanding performance! I'm thrilled with my purchase. Everyone at the dealership was extremely friendly. Highly recommend Walt. He will take great care of you.

john.michael

Sep 29, 2014

Walter was great, and provided many options/solutions to my car needs. Very friendly, and helpful.Would buy another car from Walter. Would of taken more time to go over the details of the final price and warranty before signing in the future. Recommend not bringing your kids during signing. I will recommend him to my friends and co-workers.

RenataJ

Sep 29, 2014

Walt was amazing to work with. He was very patient and accommodating to our needs when buying our next car. We are very happy with our 2011 G37x purchase. We would highly recommended Walt Watts if you are trying to purchase a new car!

noah2107

Sep 27, 2014

Great car so far and while there was some pressure environment, things worked out well. I do like that our sales guy follows with us periodically and genuinely seems interested in making sure we are happy after the fact.

Astg

Sep 26, 2014

I came in for service on my G coupe and met John McDonough and all I can say WOW!!! He was atentive and very professional. I would recommend anyone that has a infiniti vehicle to see him for service. He even had my car washed!! Great Job!!!

Holtz929

Sep 25, 2014

Our sales rep... Matt Colrain.. made a huge impression! Matt follows through, he is honest, he knows the vehicles (and options!) in and out, he is patient and he is diligent. Highly recommended. Thank you Matt :) Hoffman Estates is lucky to have you!

ljasuta

Sep 21, 2014

I have never had a better sales experience!! My husband and I had been doing our research for about 60 days and finally decided on the Infiniti QX60. We were looking for the best price and some key options. I was put in touch with this dealership through TrueCar. I travel and wanted to find someone to work with me via email so we could work through the details before we came out to the dealership and not waste time. We arrived at 11:30 and by 2pm we drove out of the lot (that includes taking an hour break so they could detail the car). No smoke and mirrors, no pressure. Everyone we worked with was great. The were professional, personable, and respectful. They did what they said they would do. I will send all of my friends to their dealership and I don't think I'll ever buy a different brand of car!I just want to say THANK-YOU to EVERYONE!!!

mpalvarado

Sep 16, 2014

Jason Nuzzo is the word excellence for service. He is very knowledgeable, helpful and courteous.I am very happy and comfortable going to this dealership because of Jason and will highly recommend this dealership to others.Thank you Jason, for your stellar service. This make the experience at the dealership!

Danielle sitter

Sep 10, 2014

Jason nuzzo is the only employee that I would prefer to go to. Most professional and courteous. I would highly recommend him as well as the dealership. He is a pleasure to deal with.

dishu008

Sep 9, 2014

I'd like to thank Kira Kuszynski for being an AWESOME team member at Infiniti Hoffman! She treated me with respect and was very knowledgeable of what needed to be done to keep my car running in tip top shape! Kira was very receptive to the questions and concerns I had and was able to have them addressed without a hassle. I am happy with the service provided by Kira and the service tech.

gdstew

Sep 9, 2014

Researched this vehicle, so we knew what ee wanted. Hoffman Estates Infinity provided a great environment to purchase the Q50. Walter Watts was awesome job

alrischow

Sep 4, 2014

I'd like to thank Walt Watts my salesperson, who was great, and I'm very happy with my 2011Infinity Coupe! Walt treated me great, I'm happy with my deal & i had one service visit so farwhere I needed a new valve stem for a tire that was leaking air! No appointment, just stopped inand I was taken right away & Walt came out and saw me & made sure all went well, and as alwaystreated me with respect, friendly, and service fixed the problem, got my car washed & explainedabout wash works! Felt like a celebrity! Great company and service & special thanks to Walt!

29841B

Sep 2, 2014

Jason and the rest of the service team continue to exceed my expectation. Jason is a true no hassle, no within my budget when identifying recommended service for my Infiniti vehicles.

KR1951

Sep 2, 2014

John Lee did an excellent job in our purchase of our second Infiniti from this dealership. The whole process was a pleasure and we are extremely happy with the new car.

My Birthday

Aug 25, 2014

It was a pleasure working with Andrew. He did a great job of explaining all the many features offered on the SUV. I hope the great experience continues as I bring the car in for service in the years to come. I loved my Jeep but when it came to service it was very poor so I neer bought another jeep!I know Infiniti wil do better.

smersch

Aug 25, 2014

Always a pleasure when having my vehicles serviced here! Friendly atmosphere and very accommodating! I would highly recommend them to anyone! Kira in particular! She is great to work with!

muster101

Aug 22, 2014

Off the street service stop. They accommodated me right away to fix a flat. Thanks to John McDonough and the team. Nothing but good experiences here from purchase to service.

skozik

Aug 22, 2014

I've been working with this professional team for eight years , now. From Joel Gappa, Andrew Dignum, and Walter Watts, who find you the right car at the right price and deliver it to your home with a great introductory drive, to Jason Nuzzo and the entire Service crew, who give you all the options to keep your investment at its premium - YOU CAN"T BEAT THIS TEAM!

gloh06

Aug 20, 2014

I am very pleased with the customer service Kira has provided me when I brought my car for service. Kira is very pleasant and personable in dealing with me. She made sure that I get all the deals available for me .

katie......

Aug 15, 2014

I would highly recommend this dealership and definitely purchase from them again. We had excellent customer service from beginning to end we were treated very well, and it was a very quick and painless process. My husband and I drove from out of state, over 2 hours away, because the price of the vehicle was by far the best we say (vehicles in my area were $2k more with 10,000 more miles, on average!) We had some issues with licensing the vehicle because we lived out of state...we still didn't have the plates from my state by the time the temporary plate expired...and our sales agent was extremely helpful by sending us a dealer plate to use temporarily until our registration process was completed. The vehicle was in excellent condition, and the price was the best we found, which is why we chose to drive so far for the vehicle. They went over and above what they needed to do and I would definitely buy from them again in the future!!

jjharang

Aug 14, 2014

I recently purchased a G37x from IHE, and John Lee was my salesman. He addressed any questions or issues that I had about my purchase, and we were able to get a deal done. I received a great deal on the car, and John went above and beyond to ensure that happened. Rich did a great job of taking care of me and structuring a deal that suited me.

kpom

Aug 14, 2014

I just bought an M37X and had a great overall experience at Infiniti. I had originally been in contact with Javier but he was with another customer when I showed up and put me in touch with Andrew. Andrew listened to what I wanted and found me the perfect car at the perfect price. The finance guys made it quick and painless. I will be back for my next car.

Perls

Aug 13, 2014

This was my first visit to this Dealership. I spent a "no pressure" test drive with the Salesman (Anthony) and talked about the vehicle I was looking at, total time: 45-minutes. Two days later, a 15-minute visit signing papers and I was out the door with a purchase! Anthony actually found a door lock issue, that I had missed, and remedied the problem immediately. THANK YOU!

TallyHoS4

Aug 12, 2014

I purchased a Mercedes from Ronnie and it was a easy going experience. I had been to a few dealers earlier that day and I was worn out mentally. When I arrived at Infiniti of Hoffman Estates, I was pleasantly treated with respect and consideration. Ronnie really took the time to understand what I was looking for. He was not just listening to react and "pitch" me. He was friendly, honest, fair, and respectful. He made my purchasing experience a pleasant and smooth one. I would and will definitely recommend Ronnie and the team at Hoffman to anyone!

torytarsitano

Aug 11, 2014

When is comes to customer service, delivering what is promised and standing by standing by your work this dealership is unmatched. We live in Chicago and drive all the way in just to have both of our cars serviced here. Coming from a family who has owned car dealerships over my life time I can tell you that this dealership is the real deal. If you are looking for the high end customer service with all the runaround coupled with honest assessments you have the right place.

myboys29

Aug 9, 2014

From start to finish, Gino made the process easy and enjoyable. I had been contacting several other dealers, and found Gino to be the most genuine. I will definitely refer friends and family in the future!

Nate98

Aug 9, 2014

I bought a used VW Jetta at Infiniti Hoffman Estates. Ronnie was a true professional and made our experience very pleasant. I would recommend him to my family members and friends. Thanks again Ronnie.

nelagustin1

Aug 9, 2014

We purchased a used nissan sentra for our daughter from this dealer. Very friendly and well mannered. Ron was pleasant to deal with. He made car buying experience stress free! We're satisfied with their service. Brad the finance manager was superb and gave us a very interest rate. I will tell friends and family to go to this store if they're looking for a car. Thank you!

The K. Family

Aug 8, 2014

Last weekend we purchased an SUV at Infinity of Hoffman Estates. We had an enjoyable time with Stuart N., Jon B., and Brad K. They made our purchase and trade simple and exciting. We will definitely recommend these guys to family and friends for sure. Thanks again guys! The "K" family.

star_wars_episode_6

Aug 8, 2014

Kira & Dave of service were awesome. Doing a few modifications to my car (06 G35 Coupe 5AT) and they helped me with all technical questions I have. They gave pointers, showed me how to remove things, and even do it right then and there if the bolts were too tight.

krs131

Aug 7, 2014

Walter Watts made the car buying experience a pleasure. He got us to the deal we wanted quickly and was a joy to work with. Also very knowledgeable of the vehicle. He made it the easiest car I ever purchased.

lnsimios08

Aug 7, 2014

Kira K. is the best service person I have dealt with. She meets all the promises she makes. I always get a loaner vehicle so I never have to be inconvenienced.

ringer37

Aug 6, 2014

Would definitely recommend this dealership. My wife and I had a good buying experience. Walter was good to work with and the buying process was very easy.

diamondgirl84

Aug 5, 2014

John and Rich made my car buying experience easy and GREAT! They were both straight forward and no B.S. I would definitely recommend this dealership.

Kelly

Aug 1, 2014

I wanted to share my experience buying a new QX60 at Infiniti of Hoffman Estates. First, Joel Gappa is hands down the best car sales person Ive ever dealt with! He is extremely knowledgeable, personable and does not pressure you to buy. During the first test drive I knew this dealership was different from the rest. Joel explained the features of the QX60 and was able to explain how my family would actually use these features on a daily basis. When I returned for an extended test drive the new vehicle was clean and ready for me. Joel spent additional time reviewing the features with me and even helped my sync my phone so I could use it during the test drive. It is little things like this that make the car buying experience so much better at this dealership than the rest. When I was ready to purchase the QX60 the dealership worked with me to get the price I was looking for and the process took five minutes! They did not play games with the price or hassle me about a trade in or financing. Joel spent a lot of time searching for the exact color and options I wanted and found me the perfect vehicle. The entire staff at Infiniti of Hoffman Estates was great to work with. Michael Smalley, the Sales Manager made time to speak with me each visit and Rich Altenhoff the General Manager was very personable during the purchasing process. They all worked with me to find exactly what I was looking for and were very customer oriented. Joel spent a lot of time explaining the vehicle to me the night I purchased it and made sure everything was set-up. He has even followed up with me to see how I am doing with the vehicle. I wish everyone could have this car buying experience. I highly recommend Infiniti of Hoffman Estates! Be sure you ask for Joel Gappa because you wont be disappointed.

Kelly106

Aug 1, 2014

I wanted to share my experience buying a new QX60 at Infiniti of Hoffman Estates. First, Joel Gappa is hands down the best car sales person Ive ever dealt with! He is extremely knowledgeable, personable and does not pressure you to buy. During the first test drive I knew this dealership was different from the rest. Joel explained the features of the QX60 and was able to explain how my family would actually use these features on a daily basis. When I returned for an extended test drive the new vehicle was clean and ready for me. Joel spent additional time reviewing the features with me and even helped my sync my phone so I could use it during the test drive. It is little things like this that make the car buying experience so much better at this dealership than the rest. When I was ready to purchase the QX60 the dealership worked with me to get the price I was looking for and the process took five minutes! They did not play games with the price or hassle me about a trade in or financing. Joel spent a lot of time searching for the exact color and options I wanted and found me the perfect vehicle. The entire staff at Infiniti of Hoffman Estates was great to work with. Michael Smalley, the Sales Manager made time to speak with me each visit and Rich Altenhoff the General Manager was very personable during the purchasing process. They all worked with me to find exactly what I was looking for and were very customer oriented. Joel spent a lot of time explaining the vehicle to me the night I purchased it and made sure everything was set-up. He has even followed up with me to see how I am doing with the vehicle. I wish everyone could have this car buying experience. I highly recommend Infiniti of Hoffman Estates! Be sure you ask for Joel Gappa because you wont be disappointed.

jessicadekock

Jul 30, 2014

This is the first time that we have ever been interested in leasing a vehicle. Andrew did a pretty good job helping us through the process of understanding the terms and guidelines of a lease agreement. It was made very clear during the first time of visiting the dealership, that I was in the very beginning of the process of researching more vehicles and wouldn't be making a decision within the month. Follow up from a salesman is always greatly appreciated to a point, however, not a big deal. Rich was really great, he was the general sales manager who finalized the lease term with us. Very impressed with Rich. His understanding of the general motor industry with his professionalism made him very nice to work with. We leased the 2014 Q50, In terms of the car, well, its fantastic. It rides great, smooth, and quiet; it has all of the gadgets we would really want. We are really enjoying the car and we have absolutely no reason not to recommend the Infiniti Dealership in Hoffman Estates.

JK514720

Jul 30, 2014

We worked with Tony Guzman, and I have to say that his service is top notch! We walked in on a Saturday and he greeted and helped us immediately. He was easy to talk to and knowledgable about the product... It was a great test drive experience.We decided to purchase the vehicle yesterday and I really can't say enough good things about how smooth the process was! I have NEVER been in and out of a car dealer in 40 min for the purchase of a car. They had everything ready for us before we got there, which really made a huge difference to me in the car buying experience!We highly recommend this dealership for great customer service and courteous professionalism.

philskeba

Jul 25, 2014

Nobody likes car trouble, but when it happens it's great to know that people like Kira and Hoffman Estates Infiniti Service Techs are ready to correct EVERYTHING!!! I have never had such great service on a repair job in my life. Note the following:1. Kira, my service consultant, was professional, fully engaged in regard to my problems, friendly and followed up throughout the process. She gets 5 stars.2. The repair issues (2) were diagnosed correctly and I was presented with the cost for each repair prior to any work being done to correct them. The repairs were completed on time and the work was completed correctly.3. The porter, Juan, was a real fine representative for Hoffman Estates Infiniti. Polite, professional and completed his work in a manner that showed he cared about his customers. 5 stars for Juan.4. They provided me with a loaner. WOW...I did not expect that, but it sure was nice to drive a new 2014 Infiniti while they repaired my car.5. Lots of dealer extras for their customers...fantastic building, comfortable waiting areas, coffee, soda, water and snacks are complimentary.Here's the bottom line for me...I will always take my Infiniti to this dealership and when I am ready to buy my next luxury car, Hoffman Estates Infiniti will be #1 on my list of dealerships.Great work by everyone at this World Class Dealership.Phil Skeba

MP

Jul 24, 2014

I bought a used luxury vehicle from the dealer and actually had to fly in from west coast. The price negotiation went well and so did the actual purchase and they worked the financing for me. That's when the surprises started. They had not mentioned that there is only one set of keys, standard is 2 keys - always. There were dents and scratches that they had not mentioned at all. The last part and actually worst was that they had hidden the fact that the tire monitoring system sensors were missing - standard equipment but the warning light comes only after you have driven several hours. They never followed up on getting the second key or getting me the sensors that are part of the vehicle. I tried to contact several times and nothing.

Issac Thomas

Jul 23, 2014

I purchase a new car every 4 or 5 years and I can say this was the best car buying experience I had. The sales professional I dealt with was Andrew Dignum he was very professional and friendly. I was very close to buying a Acura MDX when Andrew called me and offered me a deal I could not resist so I purchased a Infiniti QX 60 instead. The next day I had to take the car back to Service due to an issue with the tires which was no fault of the dealership. The Service manager Jason Duzzo was awesome to deal with and I have never seen a more friendly and professional Service Manager in any other dealership.

Quale Man

Jul 23, 2014

Anthony really bent over backwards to make sure we were 100% satisfied with our purchase. Great overall experience. We would definitely recommend Infiniti of Hoffman Estates.

100horses

Jul 21, 2014

My husband and I were very impressed with the compassion and patience Tony expressed on our visit to Infiniti in Hoffman Estates! He made us feel very comfortable which is important when making a decision on purchasing a car. He is very knowledgeable and answered all our questions which ultimately led us into buying our beautiful Q50.Tony is definitely an asset to have as a salesperson and Infiniti should be proud to have him on their team!!

epmeaux

Jul 21, 2014

I've purchased many cars over the years and this was the best experience yet. I absolutely loathe high pressure sales tactics so I was pleasantly surprised that it didn't happen. My sales professional was Anthony Guzman. We hit it off immediately. He was warm, friendly, personable and knowledgeable. I had an appointment with Anthony, set for my convenience, a few days out. I received a warm greeting and he was prepared to show the vehicle I came in to view. He didn't try to upsell me or steer me to a different vehicle. We just focused on the one vehicle I inquired about. Within 30 minutes, I test drove the vehicle, my questions were answered and I presented my offer and a received a response. No haggle! Even the paper work was done in rapid time by Rich. I have never purchased a car so quickly! It was a great experience.

Jaceym

Jul 9, 2014

Great and easy process. No hassle and salesman took the time to show me all options and brands in my price range! Thanks for the great service!

Jovita

Jun 9, 2014

We just stopped by to check out some cars and chat with sales person Ronnie who was busy with a client at the time so he directed us to John Lee - a very simple, friendly, patient and yet extremely professional sales guy. It was on Saturday before Mother's Day and Mr. Lee was with us showing the car when his mom called and I was so pleasantly touched that he excused himself and went to talk to her- that told us how genuinely nice and caring this family guy was and this has build a huge trust in him. Well, we ended up buying the car that day and could not be happier with it so far! Mr. Lee got us a good deal (it was a bit over our budget tho) but he was not pushy -it was our decision after all. He guided us through the whole process all the way until we drove away in our new car. He said he would always be there for us if we have any questions or concerns and I truly believe him! Thank you, John Lee and Ronnie too for introducing us to him:)

rbottch1998

May 12, 2014

Josh at Infiniti Hoffman Estates was awesome! He found the SUV I wanted right away and made the deal happen. It was the easiest car buying experience I have ever had...everything went so smoothly and I was in and out of there with my new car in under an hour. When I discovered a few things I couldn't figure out, I went right back and Josh was able to help me with all of it. Josh was amazing and I would recommend him and this dealership to everyone!I've since been back for an oil change and the service department is excellent. Oil change was quick and they cleaned my SUV too! Great service!Infiniti of Hoffman Estates and Josh Ruffner are hands down the best!

mcrudele

May 10, 2014

This was my first car purchase and it was a great and positive experience. My salesperson was Andrew who was very patient with me in trying to find a car that I was comfortable with. The sales manager Rich was honest and worked with me to make sure I was happy with my car. Joel gave me the tutorial after I bought the car he explained how to work everything. All of the staff is polite and helpful. They work as a team and do a great job!

Tax1965

May 10, 2014

I bought the Infinity QX60 2 days ago at this dealership. i had done my research on TrueCar. The negotiation was painless. I gave them my final price and Andrew was able to work it out with his Sales Manager. The fastest car negotiation I have ever had. Andrew was very friendly!

mebba5

Apr 28, 2014

We went in over the weekend to look at the QX60. We were greeted by David Gibson who showed us the new model and gave us a test drive. He was extremely courteous and knowledgeable. At no point did we feel he was pressuring us to buy the car or to make a quick decision. He was very helpful about all aspects of not only the car, but our potential ongoing relationship with the dealership, etc. We left to test drive a different vehicle at another dealership. Not only was the car not up to the quality of the QX60, but our experience at that dealership was not nearly as pleasant. Our decision to go back later that afternoon to buy from David was easy. When we picked up the car David noticed a scratch and immediately worked to get it taken care of. He wanted the car to be in perfect shape and went to great steps to take care of us. I highly recommend both the dealership and David Gibson.

Mike & Keri

Apr 14, 2014

The team at Infiniti of Hoffman Estates did a great job throughout the entire car buying process. Geno was willing to work with us until we found the right vehicle that met our requirements. Highly recommend stopping and talking to these guys before you buy a car, they are truely their to help.

bhom

Apr 5, 2014

Geno was very personable and professional. He was willing to go the extra mile. He never pressured to close a sale. The entire team made my family feel welcomed.

Massman_Feeney

Apr 3, 2014

It was early January and after a major snow storm and we walked into the dealership at the right time that day.....Dave was at the reception desk and walked over, introduced himself with a smile, asked us questions about what we were looking for, and was eager to help. My partner and I were transitioning from Chicago to Michigan for work and were back in town for 2 days from the holidays in Texas and I had researched cars online and found 2 G37xS (I only wanted the xS model) at the dealership. Dave put on his snow gear and actually went outside and dug both cars out of the snow for us to test drive. It was a great day to test drive the cars to see how they handled in snow.While testing driving, Dave was even in the back helping service his other customers cars. Talk about dedication to making the customer happy and getting speedy service. Dave was great at multitasking with his other customers while helping us buy a car and making us feel important at the same time. He is extremely knowledgable about his cars, made us feel like we had known him for years, had amazing customer service, and was always smiling.I recommend everyone go to Dave when shopping for a new car. It was a pleasure working with during and after the purchasing of my car and we will be back to see him when it's time to buy another Infiniti.......which I am in love with my G37xS!!!!!!! Thank you Dave!

ispah78

Apr 2, 2014

My experience with Joel and the dealership was AWESOME! I flew in from out of state and was picked up at the airport in a limo and taken to the dealership. i was greeted at the door by my salesman and all of the paperwork was ready to go with the exception of an extra warranty that I purchased(which couldn't have been already prepared). They have the best fresh baked scones by the way. In and out of the dealership in 45 minutes!!!! You can't beat the personal service and I would recommend them to anyone.

pdowerah

Apr 2, 2014

A great bunch of folks from sales to service whose ultimate goal is to make sure that the job is done right and that the customer is happy at the end of the transaction. Both my wife and I are repeat customers of this dealership because of Joel Gappa. He is a true professional and is always available to take your call long after the sale. We love dealing with Joel and the dealership in general.

hubfreightbob

Apr 1, 2014

I would like to say that our salesman Joel Gappa was a pleasure to deal with . Along with the whole team at Infiniti of Hoffman Estates. From the Sales Manager to the guys in Financing . The receptionist was also delightful and very responsive. My whole family including my kids were treated like Kings. We had one slight scheduling issue that was immediately taken care of beyond our expectations . Infiniti of Hoffman has just earned a lifetime customer. - Great job A+++ ...

jlascola

Apr 1, 2014

I was shopping for a specific year, make, model and color of Honda Accord and when I found it Joel was very helpful doing some of my leg work for me due to being 50 plus miles form his dealership. When I arrived the car was clean and ready for a test drive as promised. The price was great and even though I paid cash for the car the finance manager was helpful explaining different finance options if I was interested. I left there 1 hour later with a clean and perfect used car...GREAT JOB

ed8337

Mar 31, 2014

No cognitive dissonance. Everything about the car, service, and buying process lived up to or exceeded my expectations. The sales rep was very professional, courteous and knowledgeable.

f50360

Mar 31, 2014

I was very please with the service at Infiniti of Hoffman Estates. I emailed the web salesman and asked him for an Infiniti QX60 with very specific options. I was told at other dealerships it wasn't available. Joshua Ruffner was able to find me my vehicle within an hour. Thank you very much Josh.

henry1966

Mar 31, 2014

Great buying experience! Ronnie was very professional and made me very comfortable with buying a car. Upon closing the deal to buy my car, they signed a what we owe document for 4 items that they agreed to either replace or repair. Two week later I took the cay back and the dealership took care of every item listed on the list. Very pleased with Infiniti of Hoffman Estates. I will definitely recommend this dealership to anyone.

JimF17

Mar 29, 2014

I presently own two Infinity vehicles and would have to say that my car buying experience with Gino at the Infiniti of Hoffman Estates was top notch and the service there has been great. Gino worked hard to get me a good trade in value of a non-Infiniti in order to get me into my M at the right price. He was easy to get a hold of to answer many questions I had about my car well after the night I bought it. The perks of the Washworks membership was such an added bonus of buying from there as well. Filli and his guys work hard to keep the car looking good even through the Chicago winter months.

Wlemansk

Mar 29, 2014

I was very impressed with this dealership. It was clean and inviting. The sales people that worked with me (Joel and Geno) were very friendly and professional. They were not your typical pushy/annoying car salesmen. Joel had extensive knowledge on the vehicle that I purchased. He spent a great deal of time showing me all of the options and how everything works. Geno was also very helpful and he made sure that I knew exactly how to use my remote start before leaving the dealership. The general sales manager, Rich, was a pleasure to work with. This is the first time that I actually enjoyed buying a car. No one in this dealership was pushy or kiniving. I got an excellent deal on my purchase and I never felt like I was being taken advantage of. The people at this dealership took the time to listen to me and my needs. They were all wonderful and I encourage anyone and everyone to check out this dealership!

bgartman

Mar 28, 2014

I have purchased 2 new and 1 used Infiniti G's from Joel Gappa and Infiniti Hoffman Estates. The purchases ranged from 2007 - 2013. I remained very satisfied with sale and post sale experience with both Mr. Gappa and Dealership. I would highly recommend them to anyone in the market for a new or used car.

e52001

Mar 28, 2014

GIno helped make my purchasing experience pleasurable. He was knowledgeable and professional. He even went above and beyond by giving me a ride all the way out to Woodstock to deliver the car after hours on a Saturday! That's great service. Oh yes,,, just so happens my wife LOVES her new QX60 Hybrid too. Everybody wins. Thanks Gino !

Ewa- Infiniti

Mar 28, 2014

I bought my Infiniti from Infiniti of Hoffman Estates few months ago. My salesman Geno Cabana gave me excellent service and a great price. Buying a car from him was a great experience!

kirancolson

Mar 28, 2014

Geno was a pleasure to work with. He was very accommodating and even stayed late just in case we decided to go through with the purchase last night, which we did. His pleasant and friendly demeanor put us at ease through the entire process. I would definitely recommened others to Geno at Infinity Hoffman Estates! The Finance Manager was also a pleasure! Making such a huge investment is nerve wracking, but everyone we came in contact with was so nice and really made us feel comfortable. So thank you!!

lamay17

Mar 28, 2014

Andrew the sales rep went out of his way to make sure all my questions were answered and I got everything I needed for my used Mercedes Benz, which I got at a great price.

mchilds3107

Mar 28, 2014

This is the second time purchasing a used car from Infiniti of Hoffman Estates. Gino was very helpful and professional. Good service and good experience!

Thomas44

Mar 28, 2014

We were met at the entrance, and directed to our sales person. Andrew was friendly, personably and direct In answering our questions. He had the car we wanted to look at prepared and ready for a test drive. The car looked great. The test drive went well, a chance to get a feel for the car. We asked for the sales manager and Andrew quickly brought him to his office for furthering questions about the car. Andrew and the sales manager answered all of our questions and after some negotiations, we purchased the car. We were very pleased with the whole process, service and price. We drive the car home and they came the next day to pick up my car that we traded in. Great service. I would recommend this dealer and their staff. Tom Atkins

amadamta

Mar 27, 2014

I needed to lease a fleet of vehicles for our company. I visited all of the same class of dealers in the N.W. suburbs of Chicago. Most of the dealers treated me with respect and attempted to work with me. Several of the dealerships were a simple "No way I would do business with them". I stopped in at Infinity of Hoffman Estates and met with Joel. He made me feel like a customer, treated me with respect, didn't talk down to me, didn't try to hard sell me. He talked business, he talked features, he demonstrated the various vehicles, he made suggestions based on our criteria, he listened to my needs and ultimately, sold me on doing business with Infinity of Hoffman Estates. Mike Smalley was also a very important part of this transaction. He and Joel worked with me to get the proper leasing, to find the specific cars I wanted and went above and beyond to make sure I was a satisfied customer. The end result of their actions is that I have leased 12 vehicles from them and look forward to my next experience.For a respectful purchasing experience, be sure to check out Infinity of Hoffman Estates.

HerbTaylorSr

Mar 27, 2014

Let me start by saying what a great experience I had with this dealership, but what made it special was a young salesman named Gino. I had seen a car on their website so I called the dealership up and was connected directly with Gino. I told Gino the car I was interested in and rather than just read the specs off of a sheet he actually went out and personally checked out the vehicle for me and called me back to let me know how great of shape the car was in and then we scheduled an appointment to view the car. When I got to the dealership I was pleasantly surprised at just how professional Gino was. I took the car of a test drive and everything seemed OK but I am not a mechanic so I had some concerns. Gino told me that it wouldn't be a problem to take the car for the weekend so I could have my own personal mechanic look at it but that didn't work with my schedule at the time so I ended driving back to Hoffman Estates from the northside of Chicago a couple of days later to take it to my mechanic. After a once over from my mechanic I returned to the dealership with the car where Gino and I negotiated a very fair deal. From the start to the finish Gino took out all of the stress that is normally associated with buying a car. I have bought many vehicles over the years and this gentleman is a top notch, class act. I would highly recommend him to anyone looking to buy a vehicle. It's hard to find such a young man with that kind of old school work ethic.

jhobbs79

Mar 27, 2014

When first searching for the car we wanted to purchase we had sent in a few online requests. Eugene Cabana was the most responsive and helpful, we were impressed by how quickly he got back to us, found exactly what we wanted and worked around our schedule to get us the car. Eugene is a great guy; friendly, genuine, and fast. We went in and he took care of everything, it was the least painful car purchasing experience we have ever had. What a relief. Even 6 months after the purchase he took care of our first oil change AND resolved a minor maintenance issue; no questions asked, fast, free of charge. I have no complaints regarding any step of the process from making initial contact to post-purchase, and he set us up with the MotorWerks WashWerks, a great perk and just a continuation of excellent service. Thanks Geno!!

davenlos

Mar 26, 2014

Gino was patient, shared his knowledge well, and was able to answer all my questions promptly. He was able to find the exactautomobile I was looking for.

ropto2000

Mar 26, 2014

I have recently purchased two new vehicles from this dealership and would enthusiastically recommend them. I had the pleasure of working on each occasion with Ronnie Brazier who made the entire buying experience painless and was pleased with the final price, service and vehicles.

Brancsh

Mar 25, 2014

Received utmost customer service and Joel and dealership was willing to work within our budget and help us find the perfect car that fit us. Dealt with several dealers prior to Infiniti of Hoffman. This dealership was by far superior with their customer service and price

docfinance

Mar 25, 2014

Joel Gappa has been my salesman for the last 17 years and has sold me approximately 15 vehicles, he has always been courteous and very knowledgeable about each of the cars I purchased. His demeanor always stands out and you know he loves what he is doing. I have recommended him to many people who are also satisfied. If your looking for a GREAT SALESMAN he's the one..!

hoek23

Mar 25, 2014

Initial contact with this dealership was with their online interface where I inquired about a used G37x on their website. After a couple of quick emails and requesting my permission to give me a call, Geno reached out to me to answer my questions. He was very professional over the phone and I did not feel pressured to come into the dealership at all during our conversation. I ended up going in to test drive the used car that I inquired about, but ended up leasing a 2013 G37x for not much more of a monthly payment after Geno presented my options.Geno made the typical sales process very easy to deal with and I did not feel I had to jump through the normal hoops that most dealerships make you go through. Overall, if you want a low pressure, casual car buying/leasing process, I recommend you give Geno at call at Infiniti of Hoffman Estates.

jskid6

Mar 25, 2014

I worked with Eugene Cabana, who was phenominal to work with. He was not pushy and very helpful. I would go back to him in a heartbeat and encourage everyone looking for an Infiniti to talk to Eugene first! I trust him. The car I got was what I was looking for and for a fairly good value. The service from Eugene was outstanding. He went above and beyond, and made sure I was completely satisfied with my purchase.

lisa l gappa

Mar 25, 2014

Joel is my go to guy for my cars, he is a true professional,courteous and so knowledgeable. Infinity Hoffman is the only dealership I deal with, worth the trip, some others are closer but I know when I see Joel, and Jason I am going to recieve the best service, honest quotes, and feel they truly are looking out for my best interest, from a cars dealer, wow, hands down a winning team! I will be a client for life, thanks Joel, Jason, and Infinity Hoffman!

andrewmeyers133

Mar 21, 2014

Found a car I was looking for on their website and Andrew did a great job working out the sale and financing over the phone. I live over 2 hours from the dealership and we were able to get all the details done over the phone. It made the purchase simple and when I drove in to get the car there were no surprises, so we were in and out in less than an hour. I would definitely work with Andrew and Brad again and recommend people to buy from them as well.

everenee

Mar 20, 2014

This is the third car purchased with Infiniti of Hoffman Estates and they have made every experience hassle free and enjoyable. I will continue to purchase from this dealership for a long time.

Joe C

Mar 17, 2014

Dave Gibson is awesome when it comes to purchases! Everyone else is also nice and super helpful... Buying a car here doesn't take all day.. These guys get you in and out.

gnatonson

Mar 15, 2014

I purchased a used Mercedes E350 at this dealership. I was extremely pleased with the experience. My salesperson, David, was knowledgeable, helpful and did everything he said he would do. I expected pushy and sleazy. The used car I purchased was priced "right" so there wasn't a lot of negotiating knowing I had to lop off thousands of dollars to get to a fair market price. David even made sure to locate some missing pieces like the extra key and floor mats. Once I got the the finance guy I was bracing myself for the hard sell on a warranty or some lousy interest rate. He was also intelligent and helpful. Yes, he offered me a warranty but when I declined we were done with it. The rate I got was better than my own bank quoted me. The paperwork process was fast and clear - I've had my share of confusing finance agreements where they work hard to add in hidden costs. Not here. Quality operation. Quality staff. You can do a lot worse!

Khart2606

Mar 2, 2014

Javier was a knowledgable, no pressure salesperson. He gauged my knowledge prior to explaining the truck, so we did not spend time on things that were not important to me. He explained the difference between other brands, without disparaging the competition. This is my third Motorwerks car, and there will certainly be more. Thanks for another great experience!

rkubiniec

Feb 26, 2014

When we walked into the dealership, Josh greeted us at the door with a friendly smile. We informed him what vehicles we were interested in and he immediately showed us the vehicles and packages and different options. Josh then found a car that met our description and we test drove. He even let us pull it into our garage to see if it would fit! Once it was garage-tested, we began talking sales. Josh and Michael were extremely helpful and we were able to reach an agreement that we agreed was very fair. I would highly recommend this dealership, Josh and Michael to anyone that is interested in buying an Infiniti vehicle. Thank you again for all of your kind service.

Tammyd6666

Feb 26, 2014

Everyone at the dealership was awesome. We were looking for a used car and ended up with a new QX60! Our salesman Gino was was so nice and took the time listening to us and trying to find the right vehicle. He wasn't that pushy salesperson that you want to run away from, nor did he try any of that sales pressure crap! The manager took us in his office and talked to us about what I really wanted (QX60) and got the numbers to work so both my husband and I would be happy. And the finiance guy was so pleasant and fun, and I never saw my husband so relaxed and at ease about spending $50,000.00 on a car!! We have been buying cars for years and have never ever felt so comfortable in any dealership but this one. Truly it felt like we were among new friends! We will be buying cars from you from now on! Thank you so much for a wonderful experience.

cph019

Jan 26, 2014

Josh and the team at Infiniti were very professional and open with the whole process. No games, just great service. They took the time to answer all my questions carefully and then moved fast through all the paper work part of the process when I needed to get on the road!I will go back for service and another vehicle!

donaldsreed

Jan 16, 2014

Very professional & friendly sales & concierge made it an easy transaction....thanks for the great experience.It was a pleasure to work with these guys and the dealership.

envy923

Dec 9, 2013

My wife and I were considering a used G37x for her to transport our son around in the winter. Her previous car was difficult to get him in and out of and was only front wheel drive. We shopped around online and narrowed it down to dealers that had a lot of G37's on hand so we could drive the various models and be sure of our decision.Geno approached us on the lot (previous dealership we had to seek out service) and was very helpful throughout the whole process. The negotiation process was not high pressured and was very smooth. We were able to drive a G37x and a G37xS (both 7 speed automatics) and determined we liked the sport model we hadn't previously considered. The dealership was fair and gave us what we wanted for our trade-in and got us to where we ideally wanted to be in terms of payment. I would highly recommend this dealership to anybody considering a new / used car. I have given the ratings above based on the low pressure negotiation, plenty of coffee / water during the process, availability of vehicles, and the great service by Geno and the rest of the staff we encountered.

jeeyoungee80

Dec 1, 2013

Mr. Andrew worked with us to meet our needs and was very helpful and friendly. The dealer it's very clean and Roger at finance was very nice and brief and informative.

chibi78

Nov 11, 2013

I stopped by this dealership Friday night and found a car I really liked ( 2010 Infinity G37). Applied for financing same night. Got a call from Javier Ortiz first thing Saturday morning. He told me to stop by and he had my car ready for a test drive the moment I got there. He answered all my questions and we were off to do a test drive. After that I was introduced to Rich ( finance manager) and he did his magic and put an offer that I could not refuse. This was by far the best experience I had dealing with car salesmen. These guys are top notch and I would recommend everybody who is looking to buy a car to give these guys a chance to make it happen. Igor

faridk13

Nov 4, 2013

If you read all the low score feedback there ALL about the Service department...Go figure. One of the WORST experiences with cars. Came in for a Jammed seat belt. (NO SRS LIGHT) Got my car back with the (SRS LIGHT ON) which was a $2,500 repair created by the dealership. 2nd visit got me attitude, Lost car keys, and 50 miles ADDED to the odometer which i don't know why they would need that to do a seat belt change? Contacted Infiniti Headquarters about the problem and Hoffman Denied they even had my car in for service. Took me having to fax a copy of the invoice over to the Headquarters to only get a call back with a million excuses. At this point I'm really sick of it and have no way or time to legally prove there wrong doing. But if i were making things up I wouldn't be up at 4am Typing this. Just going to fix the issue myself now :) Id advise you take your car to any other Shop. As there much cheaper and offer the same or even better service at half the price! Dealers are called Stealerships for a reason. Sneaky brats don't honor anything just all about making $$$

stiehr30

Oct 28, 2013

Overall a very positive experience. Josh Ruffner was very helpful and took his time to make sure we had the right car selected. The negotiation process could have been more direct, but it should expected in this type of transaction. I have been very happy with the JX35 and the quick response by Josh to help with any questions I had since the transaction. I will definately go back to Josh to buy my next vehicle.

mattbaumann

Oct 21, 2013

The experience from start to finish was outstanding. Walt was very helpful and responsive. Rich/Michael cut me a great deal on the lease of the new car. Good people all around, including the nice woman at the front desk. Better than I can say for Audi across the street!

RhettGunderson

Oct 16, 2013

Josh was very professional, as well as personable. He was able to find the right vehicle for my needs. I will definitely be coming to him to purchase my next vehicle.

Carsten Lindgaard

Oct 7, 2013

I had a great sales and service experience with full transparency regarding the different lease options. This was actually the best dealer experience I've had.

DJ83

Oct 7, 2013

Purchased a used 2013 Infinity G37X on Sat. Aug. 31, thru Javier Ortiz. I live in Ohio, and had arranged the purchase through emails and phone calls. Had also provided Javier my credit card # and code for a $ 1,000.00 "holding" fee, since I could not be there for 10 days. Arrived on Aug. 31st, drove car in a slight drizzle for a "test drive", signed paperwork, and was given 30 day plates, to expire Sept. 30. Was told that I would hear from the title company for plates/or transfer. On Sept. 3rd, after Labor Day weekend, notified Javier there was small chip in the windshield. He said have it filled, send him the receipt, and they would reimburse me for it. On Sept. 5, I took car to Airport Infiniti, Cleveland, Ohio to have tire gauges checked out, and a driver's side seat belt issue. They filled all tires, and ordered me a new seat belt. Sept. 9, chip was repaired, cost $ 85.00. Receipt was emailed to Javier. Sept. 11, Rich Altenhuff, left message on home phone stating that my credit card was not charged for the $ 1000.00 and they were holding up title work. Sept. 12, I called Javier and provided my credit card number (remember I had signed all papers on Aug. 31). On Sept. 20, at Airport Infiniti to have new seat belt put in and tire gauges checked again. While waiting for rental, received a call from Rich Altenhuff stating that I owed Ohio taxes on my trade-in (they didn't charge me for them - you'd think that they would know this, since I was told that on Sat. Aug. 31 they sold 8 out of 10 cars out of state - they should be aware of tax laws in neighboring states). I checked with Airport Infiniti and they said "yes" if it was used car. Sat., Sept. 21st I go to the DMV and was told that I needed a Certificate of Title to transfer my old plates, nothing can be done. I call Javier, he said he would check on title, but, not to worry since he can overnight me plates, and would call me Sept. 23 or 24. No call ever rec'd. Sept. 25 evening, call Rich, he tells me he received an email stating documents at Ohio title bureau on Sept. 25 (NO ONE HAS EVER CONTACTED ME AT THIS POINT REGARDING TITLE). He tells me to call Diane tomorrow, she starts at 7 a.m. for information. He is very sharp with me on phone, states "you got a good deal, didn't you?". I call Diane Sept. 26 at 8:40 EST - she doesn't start until 9:00. I leave a message. At 10:30 a.m. I receive a call from Nat'l Title Bureau stating they rec'd the documents on Sept. 13th (it took Infiniti of Hoffman Estates 12 days to send the docs!). It's now Sept. 26th - I have 4 days to get the Cert. of title & transfer plates. I leave Javier messages on his work phone and cell phone. He never calls me back. Sept. 27th my husband takes off 1/2 day of work, comes to my place of employment to pick-up Power of Attorney that I had to get notarized at work, and takes car to title bureau. Sept. 28th I go to DMV for transfer of plates. Obviously, they saw no repeat business in me, and could care less of the inconvenience they placed on me. I'm still waiting on my $ 85.00 chip repair reimbusement check from them. Oh, I did receive a letter from Javier Ortiz stating "We want you to be a Infiniti of Hoffman Estates Customer for life." LOL. I give Kudos to Airport Infiniti, in Cleveland, OH and to M.J. Diello, Service Writer who has treated me as if I purchased my car from their dealership, and is willing to make sure everyone is treated as a "Customer for Life".

alexp123

Sep 24, 2013

David Gibson was the best car salesman I have ever dealt with, he was very honest with everything every step of the way, and assured me that I would get the car of my dreams! I would totally recommened David to any interested car buyer out there, he was such a pleasure to work with, I was very satisfied and happy that I did have that opportunity for him to sell my new car. He was more than helpful with setting up the price, quality and technologics of the car. He even helped me set up my bluetooth and everything after the car was already bought. Also offered great deals for me after my car was purchased. David Gibson was literally the best cars salesman I have ever had and made buying a car so stressless! I thank him very much!!

aacceeff

Sep 14, 2013

My experience with the dealership was just what I had expected having been a repeat customer. I was pleased to know that Joel was still with the dealership as he makes customers like myself very comfortable to work with. Mick was also very attentive and a pleasure to work with. I'll be back again.

Daniel

Aug 14, 2013

Called before hand to let them know what I was looking for, and everything was set up by the time we got in. Mick and Mark were both great and have nothing but good things to say about the car and customer service provided.

yankees51fan

Aug 12, 2013

I bought my first car here and I had a great experience working with Josh Ruffner. We sat down and discussed what I was looking for, a budget, and what car would be best for me. Once we decided on a style Mr. Ruffner was patient, waited till a car that he thought I would like, and when he presented the car to me, the deal was closed. No hassle, no rushing, and more importantly so selling. I appreciate not Mr. Ruffner not trying to sell me a car and letting the process happen organically. That being said, I bought a very fun and beautiful red convertible Benz and next year when I am ready to buy another car for my office, Mr. Ruffner will be the first guy I call. Motor Werks went above and beyond helping me purchase this car. I got to know the staff very well and they all very professional, greet you with a smile and firm handshake, and make you feel right at home. Can't say enough other than, I highly recommend Joshua Ruffner and Motor Werks. Thanks,John Cress

Dchisch79

Jun 19, 2013

Kristiana was extremely helpful and knowledgeable in my search for a certified preowned Infiniti G37X. She answered all my questions and made sure I was comfortable offered me coffee water etc., has been following up with me since they currently don't have the very specific vehicle in stock I'm looking for, I will wait till they get what I want cause their customer service is amazing! I highly recommended Kristiana to anyone that is looking to purchase a new or used vehicle, she makes you feel at ease and like your her #1 priority!!!!

osudelt00

Jun 5, 2013

I am soooo happy that I came across this dealership and Kristi. I was looking at a certified used G37x and moving from a 2007 Ford Taurus was a huge jump for me. The morning of my test drive Kristi called me and told me that the car I wasted to drive was given out as a loaner and that she would try to get it back. That didnt bother me as they had many like vehicles on the lot. Low and behold when I was pulling onto the lot I saw Kristi behind me in the car. We immediately jumped into the car and took it for a test drive. I was almost certain that the dealer wouldn't meet me on my credit unions financing and guess what.. They met it.. They also gave me a respectable price for my Ford Taurus with almost 100k on it. When my coworkers saw the car they swore it was a 2013 since it was so well kept.. I will definitely be recommending friends, coworkers etc. to Kristi.. Oh and shout out to the finance guy his no pressure attitude really helped with my nerves during this big purchase.

cathyk79

Jun 2, 2013

It was a pleasure doing business with John Lee. He was very knowledgeable, and patient with us in our decision making. We highly recommend this dealership!

gomygym

May 21, 2013

I dealth with Internet Sales (Dottie) and Ronnie onsite. They were honest and immediate with responses to my multiple questions. During price negotiations, I did speak with Stuart who was NOT high pressure, but rather we sat down and worked the true numbers for the deal. There was a missing spare tire when I purchased, and they arranged to have it repaired at Nissan and also gave me a loaner car so I wasnt without transportation.I am very pleased with the sales and service I received, and will admit, of all the cars I have bought in my lifetime, this was the easiest and most positive experience I have had. I highly recommend the dealership and Ronnie as their salesperson.

dsheedy22

May 2, 2013

It was a pleasure to work with Ronnie at Hoffman Estates Infiniti. He went out of his way to help me identify the right vehicle. He was friendly, courteous, up front and professional. I would definitely recommend Ronnie and Infiniti Hoffman Estates.

Mw85dawgs

Apr 28, 2013

David and his team were quick, straight forward, and very helpful through the process. I had to drive 3.5 hours from where I live so David made sure we had everything finalized before I departed to get the car, and when I arrived he was very efficient and held true to his word on everything we discussed. These guys are professionals and made the buying experience extremely pleasant.

SMOKEY2486

Apr 27, 2013

I lost my original Infiniti ex35, due to a flood in my area. I was searching on the Internet for a replacement and came across the Hoffman dealership. The service was great! I did not receive any issues, or any doubts that they wouldn't be able to help me. Javier welcomed me with open arms, and I really appreciate it. Thanks to the Hoffman estates Infiniti team!!!!

msramp22

Apr 15, 2013

The first time I met Javier he was very friendly and went out of his way to make me feel comfortable. I have bought many new cars in my lifetime and this was the fastest car that I have ever purchased. We had a slight glitch with the car that he had tagged for me to get from another dealership because another dealership stole it from us even though they didn't have a buyer for it. Javier found me another car very fast and had it to me in less than a week. When I came to pick it up he was busy but tried his hardest to work with me and the other customers and did it in a very professional manner. I would definitely buy another car from him.

TylerBishop

Apr 4, 2013

Dave was very helpful, knowledgeable and trustworthy when helping me pick out my new car. He was thorough and gave me detailed explanations on every feature and knew the vehicle's history. Overall, it was a great customer service experience.

gmyers2121

Apr 1, 2013

We purchased a car and they failed to follow up on items that we told they would give. We wrote a letter with no response.

herbertlittle

Mar 31, 2013

By far the best saleman I have worked with in my 35 years of purchasing cars. the time taken with making sure that all things were understood was extraordinary. There was no hassle and no games.

Not happy customer!

Mar 26, 2013

We purchased a car there, the customer service was average when we bought the car, BUT "crickets" after we signed all papers they still have not provided or contacted us about the car mats. I have sent letters, emails, and phone calls and NO response. Do not count on them to do what they said they would do.

Lkristiansen

Mar 23, 2013

David took time to answer all of my questions and, to explain the features of my new car. He was very patient as I changed my mind several times. The price on the new car was fair. The trade in allowance was a little low, but I am satisfied and would deal with the dealership again.

malarshetty

Mar 23, 2013

Bought a Infiniti EX35 Journey from here. David waited till after hours to show me the car on a Friday. I was quite impressed with the service. We finished the negotiations and paperwork very quicly. Dealer was not pushy about the sale or the optional offerings. I felt it was a great experience and overall very satisfied with the service of the dealership staff. Will consider them very strongly if I buy another car in the near future.

hawley83

Mar 16, 2013

The entire process was very pleasant, from Kelly Enger providing me an internet price and arranging the test drive (the car was ready for me when I got there) to Javier Ortiz assisting me in the sale. Although he was busy with other clients at the same time, I felt that I was attended to appropriately; not an easy juggling act.

capenchar

Mar 11, 2013

The Saturday my daughter and I visited Infiniti of Hoffman Estates was a very busy day for the dealership. From the moment we arrived and throughout our time there we were treated courteously. Our salesman Josh was knowledgeable and friendly. He answered all of our questions and didn't pressure us to buy.This is not the first time we have purchased a car at this dealership. All of the staff are friendly. I would recommend Josh and Infiniti of Hoffman Estates to my family and friends.

vinooz

Feb 19, 2013

I was on the hunt for a used premium car and I had Acura/Infiniti and BMW in my mind. I visited Infiniti of Hoffman estates after the dealership near sold the car I had a appointment to see, 1 hour before the appointment. This dealership had 2 or 3 of Infiniti M35x in their stock and we drove one of them although our interest was in another car. We went back after the drive and took a look at Acura and BMW also. We are big suckers for light interiors and could not find any at Acura and BMW plus we were getting only cars that are a segment smaller at either place. We went back to Infiniti of HE and had some more discussions and negotiations and picked up the car that we drove (which was not the one we were considering first). Jason and his team did a good job of answering our questions and helping us through financing and other warranty related processes as well.I would recommend this dealership. They are salesy yet helpful and flexible.

kellers44

Feb 16, 2013

I have never been treated so well by any company anywhere before. I was looking at one of their used cars, priced WAY below what they normally sell, and not once was I treated as expendable. Every single staff member was friendly, and everyone followed up with me. Even after they checked for a loan and couldn't find one, they continued looking for me after I left (unbeknownst to me; what a surprise!), and called in a favor from a bank so I could get the car I wanted. The car was exactly what they said it was, and the price was comparable to what other dealerships were asking. Josh was amazing; he was very professional, but also very relatable and easy to talk to. They could have very easily written me off when at first there was no loans available, but they continued working for me through the next day until they could get me what I wanted. I've been blown away.

jimcos77

Feb 15, 2013

We were searching for a pre-owned luxury AWD vehicle for my wife. She fell in love with the EX series. We found a vehicle that appeared to be an excellent match at Infiniti of Hoffman Estates. With the help of the web site tools I stopped over and met Joshua. He was extremely pleasant, helpful and knowledgeable and went to work for me.He is a true class act gentleman. It was a rare feeling to have a dealer work "for" you versus "on" you! From the overview, test drive, Q&A, and trade evaluation everything progressed extremely efficiently. From the welcoming cup of coffee through the entire process Joshua helped understand the CPO and Elite warranties, features, and dealer functions that set IoHE apart from the crowd. His help with the used car manager and the financing manager closed the deal on the very same day. (a first in all my years of car buying!) Congratulations on adding a new fan to your car line and your dealership! Working with Joshua put my wife into a wonderful vehicle for Valentine's Day. His thorough walk through of the features was very helpful in learning how to operate the systems. It was our first time purchasing a CPO vehicle and it was a great (or maybe a notch better) than a new car purchase. Thank you for a great experience from start to finish!

Abby90210

Feb 7, 2013

Was looking for a used Nissan Murano('05-'06)that cost less than $10,000 and finally found one on sale by Infiniti of Hoffman Estates.I called the dealership prior to visiting and was set up with Ronnie, he answered all my questions perfectly and was extremely helpful and patient. The first time i called the dealership, i was coming down with a cold and he called me the following day just to see how i was feeling. He was not pushy or annoying like some sales people are and even when i couldn't make my appointment to test drive the Nissan Murano, he brought the car to me. I bought the car the same day(Tuesday) he brought it to me but didn't take delivery untill saturday cos of my busy schedule. My car was prepped and they even gave me a FULL TANK OF GAS, i got an awesome price for the car and a discounted extended warranty quote.Needless to say, Ronnie has a customer for life. I highly recommend Infiniti of Hoffman Estates and most especially RONNIE BRAZIER.

JimKowalski

Feb 4, 2013

Responsive to my needs and sold at a good price. Met me half-way on what I needed to complete this transaction. Explained things well.

Nate

Feb 1, 2013

Very nice experience. Would have given 5s but the used passat I bought only came with one set of keys.

chiguy7

Jan 29, 2013

Was looking all over Chicago area for a very specific used Certified G37X, and was becoming frustrated when I wasn't finding what I wanted. I began working closely with Ronnie in mid-November 2012 and he assured me he would do everything possible to find me exactly what I was looking for as regards model, year, mileage, and price. After locating a few "near" perfect cars, Ronnie found exactly the car I had wanted. Pricing and mileage were also where I wanted to be. Negioating the final purchase price was straight forward and done without "games." Ronnie was a true professional and committed to customer satisfaction. There were a few minor "after sale" issues that came up, and Ronnie was very expedient about having these resolved. I would highly recommend Infiniti of Hoffman Estates to my friends and family, and Ronnie in particular.

The great one

Jan 24, 2013

Jason Izzo is very helpful every time I come in for service..he alway give me updates about my repair status,

Conley4

Jan 19, 2013

Willing to give us the deal we needed. Pleasure to work with and would recommend to friends and family. Looking forward to work with again in the future.

Thaught

Jan 7, 2013

Josh was very friendly and personable and very patient with us. He was not at all pushy and tried to get us the best deal . I would recommend my friends and family to use this dealership and specifically our salesman, Josh.

lenny

Jan 3, 2013

no appointment oil change and inspection went as smooth as possible.

Ericc

Dec 29, 2012

Excellent and professional service and care.from the moment to check in and check out you are treated as a valued customer.

Camaro z28

Dec 28, 2012

Sales. Finance. Service and technicians were Nd are very courteous. service representatives always explained work required and kept me up to date with its progress. Loaner cars are always clean insixe and out.

Rubes

Dec 27, 2012

Great service! Everyone was extremely kind and helpful.

tlovas

Dec 5, 2012

I was impressed with the culture of customer service; it ran consistently through everyone in the dealership. Josh Ruffner is a true sales professional and worked tirelessly to help throughout the process. He is a terrific ambassador for the dealership and Infinity. Michael Smalley went above and beyond and somehow managed to find the perfect car when it appeared there was nothing available in the state. I am grateful for his efforts and I am impressed with his customer centric attitude. Rob Franco was a joy to work with on the finance side. He is more than just a "finance guy", he is a difference maker and I enjoyed working with him. There are others that made this experience so enjoyable and comfortable but I wasn't able to catch all of their names. What an incredible experience, thank you to everyone.

Ramses

Dec 1, 2012

I bring my vehicle to Hoffman Estates Infiniti for service because all my experiences have always great.

Like my Infinity Dealer

Nov 30, 2012

Great work. Always responsive and only recommending appropriate/required services

BillBarrington

Nov 29, 2012

Jason the Service Manager was great... fastest typist I've ever seen!

neuneleven

Nov 29, 2012

The team was very professional and courteous. My primary contact and salesman, Javier Ortiz was outstanding. No excessive haggling and very reasonable as was the manager. Pleasant purchase experience of a QX 56. They are strongly recommended

Whoknows

Nov 10, 2012

My wife had the battery in her G20 replaced and was very happy with the service. On the other hand requiring the info below to submit review seems ridiculous so info is not correct

bellai

Nov 10, 2012

I went to this dealer just to look at the Infiniti GX37....I always drove Acura's but I thought I would just take a test drive. The car drove like a dream and John Lee worked out a deal for me to get me a $14,000. dollar more of a car than I previously had and yet my payment ended up lower. The car was delivered spotless and John Lee made sure I was happy and a satisfied customer. He took the time to show me all the options and make sure I was comfortable using them. I am so very pleased and would refer my friends to John Lee at Infiniti of Hoffman

TMH24

Nov 5, 2012

I highly recommend the Hoffman Infiniti dealership and will definitely go back for my next service visit or when purchasing a new car. Jason Nuzzo went above and beyond to ensure everything was perfect with my vehicle. He was extremely professional and accommodating throughout the entire process and is definitely a strong asset to the dealership. It's this type of service that will keep me coming back to Infiniti.

tyates

Nov 2, 2012

From the time I entered the dealership til I drove off with my new vehicle, John Lee was so very attentive to any of my needs for comfort and or answering my questions. The dealership worked with me to keep me within my desired price range. The appearance of the vehicle was outstanding and service worked with me to take car of a few bugs the vehicle had directly after purchase. I plan on returning to your store when it is time to trade this vehicle in. John has obtained a life long customer.

SirIra12

Oct 31, 2012

RONNIE BRAZIER IS A WONDERFUL SALES CONSULTANT AND IS AN ASSET TO INFINITI OF HOFFMAN.WHEN I AM READY TO PURCHASE ANOTHER INFINITI,I WILL REQUEST RONNIE AS MY SALED CONSULTANT.

ramya.48960

Oct 22, 2012

It was a very good experience. We were able to get what we want at the priced we want. very helpful people.Very satisfied.Will go back again.

DebraJ67

Sep 9, 2012

The dealership was very busy on September 1st when I finally had time to go in and test drive used G37's. I was treated attentively by not only the sales rep but also the GM when the sales rep had to take a pre-existing appointment with a couple from out of state. Very professional staff and overall customer service oriented; made the car buying experience a pleasant one!

ferenche

Jul 18, 2012

Ronnie Brazier was the one who took care of us during the purchased of our new JX35. He walk us through the entire process of the purchased with respect, patience and professionalism. I highly recommend Ronnie Brazier when purchasing your next Infiniti vehicle. He made the experience hassle free as much as he can and as fast as he canmaintaining an excellent customer service.

hummerh2

Jul 11, 2012

My wife and I saw that they had a Hummer H2 at the dealership. I called from the number listed on cars.com and I was directed to John Lee a Sales & Leasing Consultant. John took the time to listen to all of my questions over the phone and actually did a "virtual" walk around the vehicle with me via phone. Since we were coming from out of state to possibly purchase the vehicle I wanted to make sure everything was lined up for a potential sale including financing and trade in of our current truck. Needless to say, we purchased the vehicle over two weeks ago and no problems. What lead to our purchase?... Excellent communication from John prior to the visit, exceptional condition of the vehicle upon arrival, probably the best test drive experience my wife and I have ever had, about 3 hours of overview of the vehicle from inside out, and honestly... John took the time to listen, answer questions, make my wife feel comfortable with the vehicle and ultimately the sale, and we never felt pushed into it. We are extremely pleased with our Hummer H2 and with Infiniti of Hoffman Estates. I strongly reccommend John and this dealership. Thanks Again!!!

nsp446

Jul 7, 2012

After a long and frustrating search for a vehicle, Infiniti of Hoffman Estates was an incredible dealership experience. There were no gimmicks, unwanted additions, or pressure to buy options and add-ons that weren't needed. I was able to buy the vehicle that I was looking at (a used 2008 Infiniti G35xS) for a great price. The experience couldn't have been easier. The purchase itself was expertly handled by Javier Ortiz, and his professionalism and courtesy were incredible after an endless line of high pressure, low courtesy salesmen. He made the sales process easy, and I felt comfortable throughout the whole thing. He even went out of his way to sell me a vehicle that was ready to drive, providing me with a GPS upgrade and going out of his way to install it. If that wasn't enough, Javier and the dealership had my mother's suburban washed when I came in to sign the papers. What an awesome, unexpected gesture from a car dealership. If you do visit, ask for Javier. I can't promise you'll get the price or vehicle you'll want, but you'll be treated with respect regardless.

patriciapenning

Jun 19, 2012

I was treated with friendliness and professionalism. Javier was great and I would like to thank Stu as well. Overall I would say this is one of the smoothest dealership encounters I have ever had.

CarOwner69

May 22, 2012

After visiting several dealerships over the last week and a half, I went to Infiniti from a recommendation from my mechanic. I talk ed to salesman named John Lee, and he recommended a vehicle for me, and stood behind its quality and reliability. I am very pleased with the service I received from this dealer, which doesn't compare to about the 20 previous dealers I visited to find a used car. I would highly recommend this dealer.

Mvsacosta

May 6, 2012

Ronnie Brazier was nice and extremely helpful. I went to the dealership looking for a used BMW that I have seen on there web site. I wanted a all white fully loaded, with cream seats BMW, but then I realized as my family and I where sitting in Ronnie's office, the BMW was not going to be great for Chicago's winter. That's when Ronnie was like, "how about a new Infiniti?" the thought of new was nice, but expensive. I told Ronnie I'll look around the show room first. After looking for awhile with my husban, Ronnie was able to find the perfect all white, white seats, and fully loaded G37x for me, as well as a great monthly payment. To help with the payment he didn't look at my Jeep with a lot of miles as a used up car, he said" let my guys take a look at the jeep and see what they can do to help." I was impressed. He was really trying to help and he did. He also took the stress off looking at the car, because he was able to get my children evolved with liking the car as well as my husban. He also help by having the children watch cartoons as the paper work was being sign, so I could understand the deal with no interruption. Great job Ronnie and I'll recommend him to anyone. Marlena Sawyer :)

Yukon710756

May 3, 2012

Dishonest!!! Will tell you anything just to sell you a car. Do not buy their extended warranty. I made that mistake and now I have to take them to court to get my money back. I canceled my warranty 3 weeks after purchasing it. Over a month later they tell me that the warranty company is dragging their feet. What a lie!!! I called warranty company they had no idea that the contract was cancelled. I've tried to reach their finance manager John for a week and never received any response. When I came to his office to cancel my warranty he was plain rude.Also, if you notice anything wrong with a car you want to buy and the salesmen tells you "we will fix it" do not believe it!! Get every promise they make in writing or go to a different dealer. My TPMS light was on during the test drive and I was given that promise. Well, month later and $1,500.00 out of my packet and it's fixed it. But not by the Infinity. You tell me how well they live up to their promise: "Allow us to demonstrate our commitment to excellence!"

Val V.

Apr 8, 2012

Thank you, Javier, for your professionalism, tact and patience - now with your help I bought a pre-owned G37 from you and enjoy it. The car runs perfectly and feels like right-in. It continues my very positive and enjoyable experience with the Infiniti, though I feel a bit like I lost an old friend in by traded-in I30.Thank you John for resolving those unexpected little financing issues.Looking forward for positive experience from my car and productive relations with the dealership.Thanks again.Val V.

One Mad Customer!

Feb 27, 2012

Came from Fort Wayne Indiana to buy a 2005 Saab 9-5 Aero with cash in hand was treated like I was nothing. Took over a month to get title from them and then ended up having to dump money into car to get up to par. I will never recommend this place or drive that far again to get treated the way I did!!!

Caroline1

Feb 20, 2012

I had the pleasure of working with John Lee in purchasing a used car from Infiniti of Hoffman Estates. John is awesome: professional, knowledgeable, and attentive. I test drove two cars: a Mercedes-Benz C300 and an Infiniti G37x Sport. Both cars were in excellent condition, clean, and priced the same. I was having a hard time making a decision! John walked me through what he had observed from me in the process of test driving the cars, and what he understood from our discussions about what I was looking for and what I ultimately wanted in a vehicle. He is a great listener and very pleasant to deal with. I drove out of the dealership that evening with the Benz. And John's follow-up after the deal was also outstanding! Finally, financing was great, the dealership is clean and everyone I dealt with was friendly and professional. I highly recommend John Lee's services to anyone in the market for a vehicle!!

lauradrnek

Feb 5, 2012

John Lee is an extremely professional salesman. His follow-up was extremely thorough and he worked very hard to earn my business. He listened to exactly what I was looking for from both an equipment and pricing stand point and delivered exactly what he promised. I had the same experience dealing with Dan, the sales manager and John in the finance office. I would recommend them again and again. Thanks for making the process quick and painless!

Unhappy with Hoffman Infiniti

Jan 5, 2012

Just bought a used 2010 QX-56, Top of the Line with approx 7500 miles on it from Infiniti of Hoffman Estates. They sold it as a "Certified" unit and represented it was in no prior accidents. Upon delivery it was readily apparent it was previously damaged and repaired very poorly, and they did not perform the necessary repairs to make it right or backup what they promised during the sale. Appears to be TOTAL Misrepresentation from our point of view. Lots of pressure and promises during the sale, BUT very little to NO performance to backup what they sold. We are now going to Arbitration to try and get things straightened out. Very frustrating, and unfortunate because we are (or were) very happy Infiniti Owners. Be Careful !!!

Syed11

Dec 4, 2011

This place is awesome, I just bought a E320 mercedes for my family and will definetly refer this dealer to my friends and family. Friendly sales people and always have a vast inventory to chose from.

Heesoo Han

Oct 10, 2011

I've been using this dealer for my services while I bought G35 from them and never had any problems. About three weeks ago, I went to the dealer and wanted to sell my G35 back to the dealr and made deals with person name Stewart but when I got the check from the dealer, it was $500.00 less than what we agreed to. He said he never said such amount that I was expecting. Which wasn't true but he completely ignored it. I had no choice but take the car back and took the deal off. When dealer gave me back my title, it was already signed by Infinity of Hoffman Estates and when I asked Steward title is not good for me to take but told me I shouldn't have any problem taking the title back to anyother dealr. Which was wrogn information !!! when I took the car back to other dealer, they refused to make the purchase because they require clean title. Now, I have to get new title which will cost me. When I wanted to talk to the Stewart because of the problem, but he never picked up the phone nor returned my call. Completley igored me!this is absolutely terrible service i've ever had from the dealer.

mlb2382

Sep 29, 2011

I took my car in yesterday for an extended warranty repair. Both front wheel bearings and 1 front tie-rod needed to be replaced which was covered under the warranty. The service department ended up having to break off both of my front ABS sensors because they were rusted out. I also had to pay for an extra hour of labor for the tie-rod installation as my extended warranty company didn't alot enough time for the dealership.I ended up buying two new OEM sensors from Amazon.com for $220 and saved over $200 over the dealership price; Joe installed them at no charge for me.*This is the second time I had to take in my '05 FX35 for front wheel bearing and tie-rod issues in the last 12 months and it only has 67,000 miles on it.

kyleg

Sep 28, 2011

I was shopping for a new QX for awhile. Joel kept me informed througout a couple of months until I found what I was looking for. He passed me on to Jason K. We were able to get the deal done. Took a bit longer than I thought it should to get out of there but it was done. He also took care of a scratch that was on the vehicle the next week. The sales manager was very friendly as well as helpful. Thanks guys.

G25xblack

Sep 21, 2011

I had been looking for a new vehicle for about 2 weeks and I always thought Infiniti was out of my price range. I was looking online one night and looked at the G25x and saw that it was possible for me to own this car. I had emailed the dealership with the interest of getting a G25x black on black and within a half hour, Eugene had replied back letting me know he had one in stock. I told him that I would arrive on Saturday morning around 9-10 and sure enough Eugene was waiting for me. Took it for a test drive and absolutely fell in love with the car. Coming from a sports car that had a lot of power, I was ready for luxury and comfort and Eugene fixed me up with the right car. Thanks to Eugene and the rest of the staff at Hoffman Estates Infiniti, I drove away in my new car a few hours later. One of the friendless dealerships I have been too and Eugene is a top notch Sales person who is very knowledgeable

rinacrm

Sep 18, 2011

Alan Murad is the reason I purchased the car, thanks to his persistance and diligence in researching for needs he was able to find what I was looking for.I feel that Alan is a great assett to Infiniti Hoffman Esates Alan, Thank you very much, I appreciate all your help.

bobovalentin

Sep 12, 2011

My overall experience with infinti hoffman was a great one. I was interested in a 2008 infiniti g35x sport. I put my contact information on their website and i would say about a half hour later Jason contacted me asking if i was able to come in. I was there one hour later and was greeted by Jason in a friendly manner, we took the car for a test drive. We sat down to work out the financing and i was able to get a decent rate. I drove home that night in my new car.

mfliakos

Sep 11, 2011

I would highly recommend this dealership. It is difficult to make a decision about a new car, but I felt Joel and Mike, and the rest of the people I met there were knowlegeable, friendly, and very down to earth. If you love infinitis, then you will love this dealership.

roxiegiesler

Sep 10, 2011

No pressure sales. Very easy and informated. This is my second car from here and everyone from service to sales are great. I will reccommend to others.

mscipione

Sep 5, 2011

OUTSTANDING SALEMANSHIP. Joel did a GREAT JOB explaining the car's features. Mike Smalley is THE BEST SALESMAN I had EVER dealt with in buy a New Car. HE TRULY WORKS FOR THE CUSTOMER IN EVERY WAY POSSIBLE. THIS DEALERSHIP SHOULD BE PROUD TO HAVE THESE INDIVIDUALS. THANKS Mike and Joel.

crispcat

Aug 27, 2011

I truly enjoyed working with everyone at Infiniti of Hoffman Estates. I especially enjoyed working on the initial deal with Jason Yap. Jason was straight-forward from the beginning of the negotiations. We worked out a fair deal for a 2011 Infiniti G37x AWD vehicle. The completion of the deal was just as pleasurable an experience with Jason Kopczynski . I was in and out of the dealership within 2 hours. That doesnt happen very often and has never happened with my prior new car buying experiences. I was impressed by the Sales Manager, Michael Smalley. Mike gave me what I wanted on my trade-in which sealed the deal. I also decided to purchase the extended warranty for added peach of mind. I forgot the gentlemens name that convinced me to buy the extended warranty but he was great. I look forward to a long relationship with Infiniti of Hoffman Estates.

GCSTOCK

Aug 27, 2011

Nic was great to work with and made the whole process of leasing a new car a very stress free expirence. Would highly recomend this dealership and Nic to anyone looking to buy or lease.

dreammaker2

Aug 23, 2011

My overall experience with this dearlership is Good, I would not hessitate topurchase another vehicle here. My rating reflect on the fact that one of thecosmetical repairs was not completed satisfactory and it happennned to be themost noticeable one. The fault lies in the personnel that come to the facilitya few times a week to remove dents and scratches etc, in my opinion they shouldhave been able to the work, that they are supposed to be qualified to do.This infinity dealership should strive for better in this area.The salesman which I worked with Nik Joshi, made the whole deal pleasantNik understood the buyers perspective, and listened to what I was looking for, he wasnot pushy or rude. Nik was good in communicating with me via phone & email duringand after this purchase. In my opinion Nik is an asset to this dearlership, Iwas glad to have met and dealt with him. Nik is currently still working for mein obtaining the original owners manual to my 2008 Dodge Dakota Laramie. Good job Nik.I had no bad experience whatsoever at this dearlership, it was clean and the peopleworking there were friendly.

eangel1020

Aug 22, 2011

I initially set up an appointment to test drive an Infiniti G37 convertible. My sales persone was John Lee. After the test drive I wasn't convinced, then John offered to test drive the coupe, which I fell in love with. I wanted to buy a used G37x to fit my budget. After a very long day, at the end, John helped me get a brand new G37x to fit my budget. I am very grateful because I never thought I would be driving a brand new car. I would definitely recommend this dealership and sales person to friends and family. I am very happy with the overall customer service.

Mchristiansen

Aug 5, 2011

Everyone was great. Very friendly, great selection. Jason went through and explained all of the vehicles features and showed me how to program everything, etc ( he was very patient). Mike explained all of the financing in great detail. When all was done, they both contacted me to see how I was doing with the vehicle and if I had any questions. I have already recommended this dealership to several of my co-workers- including my boss. I will continue to do business with this dealership.

kgtwilson

Jul 28, 2011

Jason was a pleasure to work with. He had the requested car available for me when I arrived to test drive. Jason was accommodating even when I wanted to see another vehicle that was not planned. Although I did not test drive the other vehicle he was apologetic for not having it available. Jason made sure to provide the proper tools needed for my purchase, user manual and batteries for the remotes that were low and in need of replacement. Dan worked with me and was very nice and accommodating even when the deal changed. Thanks for the sale, I will definitely enjoy my G35X. Chris, I met briefly, but thanks for stopping in to meet me prior to the sale.

Garyconway1

Jul 21, 2011

Good buying experience...no pressure... They just provided info/answers as requested. They also worked hard to get the car ready (paint sealant/etc.) with a very short turn-around as I was getting ready to leave town. I highly recommend them to those interested in this brand of car.

muster101

Jul 9, 2011

Can't say enough good things about this buying experience. Dare I say it was enjoyable. Alan and Mike were professional and respectful as I vacillated back and forth. We never felt pressed or pressured. Alan's sense of humor was right up my alley and put us at ease. I would recommend Infiniti of Hoffman and Alan and Mike to anyone looking to purchase. Lastly thanks to Mike for letting me score his nice Infiniti pen!

asabitos

Jul 7, 2011

A very good experience overall. The sales person I had, Nik Joshi, was very good: he was patient, forthcoming, was really trying to be as accommodating as possible. I would have given a rating of 5, but there were some minor incidents that detracted from the experience. 1. Additional time was not taken to explain how everything worked inside the car.2. I also would have liked to have been provided a CarFax without asking (which I forgot to do).3. The finance guy did not know the amount of my down payment (65%) which caused the banks to come back with a higher interest rate. After resubmitting the finance request with correct down payment info the bank came back with a much lower interest rate.

mall1

Jul 5, 2011

The delear helped me to get exactly what I wanted and followed up with me to make sure I was happy with my purchase. I also thought they were very fair with the price negotiations.

mmancinelli

Jul 4, 2011

Best deal in town on a new G37 IPL lease. Chris Conglis was very professional and honest during our negotiations. I left the dealership with my new G37 feeling that I received a great deal and was very happy with my experience at Hoffman Infiniti. Jason was also a big help in showing me all the features this car has to offer. I recommend this dealership and will be back again myself.

randallmadison

Jun 29, 2011

Pat was great. The experience was very pleasurable with no pressure at all. The only thing I would have liked was for a little more knowledge on the car I was looking at. I asked a couple questions Pat wasn't sure of that seemed pretty basic. I also would have liked to have been provided a CarFax without asking (which I forgot to do). If I can still get it that would be wonderful for my records. Nonetheless, it was a very worthwhile trip, experience, and purchase.

lyndale

Jun 26, 2011

Jason was respectful, patient. low key, while being very knowledgeable and helpful. He went out of his way, as did Mike, to work within our time frame and to provide us with all of the information we requested. We never felt pressured. We felt that Jason and Mike worked with us in a positive manner to the satisfaction of both sides.Our car buying experience was the best we have ever had.

ecotab

Jun 21, 2011

Much better experience than at the other dealers (Lexus, Acura & other Infiniti dealer). Alan Murad was very knowledgeable & helpful without pushing me to make a quick decision. Leased a M37X at a very reasonable price. Alan knows the workings of the car backwards and forwards and made it easy to understand all the new technology in this car. The entire experience was the best I've had.

jjalagna

Jun 20, 2011

I worked with Mark Krolikowski. Mark did a terrific job answering every question that I had and provided me with additional information I didn't think of. He was very accomodating without being pushy. I was evaluating Infinity, Acura and Cadillac. Mark brought the Infinity vehicle to a Motor Works Cadillac deal, so we could look at them side by side. Mark is very professional and will do everything he can to exceed your expectations.

richtercm07

Jun 20, 2011

Nick Joshi and Chris Conglis made my vehicle purchase a great experience. They go above and beyond what other dealers will do to make sure you are completely comfortable with your decision. This is my second vehicle from them, and I am always taken care of. I would recommend them anytiime!

CM2011

Jun 11, 2011

I worked with Jason Kopczynski, who was phenominal to work with! He is not your average "sales guy". He was not pushy and very helpful. I would go back to him in a heartbeat and encourage everyone looking for an Infiniti to talk to Jason first! I trust him. The car I got was what I was looking for and for a fairly good value. The service from Jason was outstanding. He went above and beyond in the sales process and made sure I was completely satisfied with my purchase.

sheilamoran

Jun 3, 2011

The entire experience was very pleasant.. Nik really went the exta mile and maintained a high level of professionalism through my purchase period. He did a great job explaining the benefits of this car to me and the dirrerence between pre-certified and not-precertified.

larwit

May 22, 2011

We have purchased four used SUVs through Mike Smalley over the years. Two from Infinit Hoffman. The whole experience was above excellence. Pat Bray was very courteous, helpful, considerate, and just allowed us to have a no pressure experience overall. The whole experience from start to finish was a breeze and we were treated with professionalism and respect. Mike S. went above and beyond and even offered changing out the old, worn out remotes for us and getting us a second key for the truck. He was very honest and open about information/history of the truck we were buying. This time around, it just felt like we were "old friends" :)! Will definitely be buying our future cars at this dealership. All employees there were very friendly and courteous as well. Just an excellent overall experience and I highly recommend this dealership.

c21247

May 20, 2011

This was by far the easiest and most pleasant car buying experience I have ever had. I am a mother of 5 kids with a full time job and little time to go shopping for anything much less a car. I was searching online for a used car when I came across the Pathfinder. Nick was kind enough to work with me over the phone since I lived about an hour away from the dealership. When I got to the dealership for the purchase, everhthing had already been set up, and I only had to wait a short time for the bank approval of the vehicle purchase. Hands down a perfect buying experience and I would recommend Nick to anyone looking for a car.

tstrepek

May 17, 2011

This was my first time purchasing a car from Infiniti. My overall experience at this dealership was fantastic. Even the reception personnel were friendly! Alan Murad was the car salesman who helped me find the right car. He was awesome!! He had a ton of patience with me and wasn't overly aggressive in pushing me into a decision. I was very comfortable working with him; he had a great sense of humor.

sammie5740

May 13, 2011

The sales representative was very friendly and helpful. I went in on saturday expecting to leave with a vehicle and I did. After the sale he called to checked up on me and see how I like the vechicle. He was very considerate and professional. He made tedious ordeal a little bit bareable.

christinamtobin

May 12, 2011

I've traveled worldwide and Alan Murad is by far one of the best salesmen I've ever encountered. His enthusiasm, authenticity, loyalty towards customers and vast knowledge of automobiles is exceptional. We love the Mercedes and will come back again. Thank you Alan!

vargi

May 5, 2011

The Buying Experience:It all started when my 1991 Celica finally died. It was time for an upgrade. I was shopping online motorwerks.com and I saw my baby! 2006 Infiniti G35 coupe pearl white with all the upgrades :) The next day I went into the dealer and was greeted by Alan. He was so pleasant to work with I felt like he was one of my good friends. We took my baby for a nice ride and I knew if was time to talk. Thats where I met Mike Smalley the Sales Manager. Another very friendly employee. He listened to all my needs, budget and not once did I ever feel pressured to buy or do anything I wasn't comfortable with. He did his magic with the numbers and I had myself a new car! Oh not to mention Mike gave me a little love ($) for my antique 1991 Celica which went towards my new ride.After the Purchase:I visit Infiniti Hoffman Estates at least 2-3 times a week not only for a car wash but to talk to Mike and Alan. Its nice to walk into a place where they know you by name and not a dollar sign. I feel so comfortable there that I have even spent 2 hours working on a project for work on my laptop. They have free wifi, some amazing coffee and beverages. Its like my second home. I would recommend to any of you in the market for a car to stop by and take a visit. Everyone is so nice, friendly and they have a really clean beautiful facility. Ask for Alan Murad tell him Sam sent you!

lcdrmikerichard

May 3, 2011

I was debating about the G25x and the G37x. It wasn't about the money, but rather which car best fit my needs. Alan was very helpful and didn't try to push me to the higher priced vehicle. They did a great job serving my needs before their own - something that I very rarely say about any business today. Thank you.

sgerlach26

May 3, 2011

Jason was great to work with and exceeded all of my expectations. He worked with me and provided me an aggressive offer that met my budget. I made a great purchase on an exquisite G35x along with a great price. I would recommend anyone in search of a new or used car to stop in due to the wide selection of vehicle.

skyoung75

May 3, 2011

Truly the definition of a "Great Car Buying Experience"! From the zero pressure of absolutely everyone I encountered, to the presentation of the car and the ammenities of the waiting room, I couldn't have asked for a calmer, more professional experience.Joel and Mike were up front with all the negotiations and once the deal was completed were so prepared that I was driving my new (used) car home within the hour.Thanks again for the experience and I highly recommend this dealership to anyone in the market.

lynnshen

Apr 20, 2011

Again, thanks to the staff at the dealership, but a very thank you to Dorothy Victorson who went over and above my expectation. I was in the market to replace my totalled vehicle (2006 X5 BMW) which was the purpose of my trip to the dealership. Your dealership had what I was looking for but there was a situation which caused me not to be able to get that particular vehicle but Dorothy took it upon herself to find another vehicle for me. Which she did. Thanks to Dorothy for not giving up and locating another vehicle of which I am quite satified with.In the future, when purchasing a vehicle, I will consider Infiniti of Hoffman Estate.

edkathyg

Apr 7, 2011

It was a real pleasure working with Nik. He was very professional, patient, and was willing to answer any and all questions I threw at him, and I gave him a whole lot of them. He was very courteous as well as appreciative. He explained everything very well about the car I was interested in buying, and when delivering it, he went over all the various functions of the car. As a retired salesman, I appreciated how he handled the sale and wanted to be sure I considered the various options available for the car, and explained them all, so that I was sure I got everything I wanted when I bought it. When we completed the sale, he made sure he thanked me again and suggested I call him if I had any further questions or he could be of any additional service.As for Chris, who I dealt with before, he welcomed me warmly, inquired if I was being taken care of well, and as I was leaving, thank me for my business and encourage me to come back for any service I may need, which I will. As Sales Manager, I believe he sets a good example, which is evidenced by all the additional people there I dealt with, and lkhsi entire staff.

cabecker

Apr 1, 2011

I can't emphasise enough the complete satisfaction I have with both the service and the deal on our new EX35. Nik and everyone involved with the transaction was very professional and polished. I already was a customer and was in for service, which is also great at this store, when Nick interested me in a car my wife had been looking for for two years. We bought it the next day and we love it. Thanks Nik!Claude B.

castillo7411

Mar 22, 2011

WOW is all I can say!Saturday, just drove by and figured we take a look at a vehicle we were planning on buying when we get back from Mexico in a week. A bit busy when we got there but a sense of cool professionalism in the air. Girls at the front said they would get someone to help us. Looked around, seemed like a place I might do business with in the future, figured oh well, we are not going to buy today so why waste anyones time. Out of nowhere came a guy introduced himself as Alan, and asked if he could be of assistance, well since you asked.. We ended up driving a few vehicles, I felt bad bothering him, I could see he was with another customer. However calm and cool he remained, if he would of shown any signs of being under pressure I probably would of left. Some debate between the M and G car but with his assitance and knowledge, you would swear he owns both, the way he knows the vehicles, oh and the boss, (wife) making the ultimate decision, we ended up buying the G. But not with a little bit of a headache. We got down to the point of actually doing the paperwork that friggin same day, we were only there to look ended up test driving and now actually getting ready to take home, like I said before, WOW! Unfortunatly the finance did not seem so appealing and figured I was going to wait. They said they would try on Monday with other banks, long weekend waiting fo it to be Monday. (Put in a bit of work online, told them my finance offer.) Once again WOW! I knew they could help me out, their Finance Gurus took the original APR down almost 50%, beating my alternate financing and gave me a slightly lower price and gave me a second key, I hear they are expensive. (Folks do your homework, and have your ducks in a row, before you go in!) My wife drove her car home with a big smile on her face, thanks to Alan and those Finance Gurus, oh and the girls up front whos chocolate chip cookies were great and the pizza they had there! Remember ask for Alan.

Glenn Tan

Mar 21, 2011

We recommend Alan Murad for his professionalism and helpfulness. We're from Rockford. He drove the car and met us halfway to show us the QX 56. He even stayed way past 10 pm. Peter was also helpful. I know Alan is new to your dealership. You should hire more guys like Alan, he is an asset to your establishment. He went out of his way to make this happen.We were very disappointed with Mike ( one of your managers ? )We were trading in 2 cars ( a BMW 99 740iL and a 97 Toyota 4 Runner ). Mike was firm on $3500 total for both trades. We were at the same time looking at an Armada from our locaL Nissan dealership ( Anderson Nissan- Loves Park ). They were offering $8500 for our trade with their asking price which was reasonable. With Alan and Peter's help, the deal went through. We got $7500 for our trade at $32,700 price for the vehicle ( original asking price was $33,995)but we ended up not getting the second remote key. Had we had a reasonable trade in price, we would have sealed the deal on our first visit to your dealership and save us the trouble of driving down to your dealership with 2 cars for a second time. A luxury car dealership should not leave this kind of impression on its customers, don't you agree? Kudos to Alan and Peter!!!

willirl

Mar 21, 2011

The dealership personnel were very friendly. But, more importantly, very patient. The sales consultant was not pushy at all and did not appear to force the sale. The dealer accomodated my needs, answered all my questions, and I walked out with the car for which I came to buy.

Afarooki

Mar 17, 2011

Great dealership in terms of listening to the customers needs. Went the extra mile and stayed late. Was proactive withou being intrusive. I was able to get an impressive deal on the car i wanted in the color i wanted with the package and options that i wanted. I turned in my old leased vehicle and the whole process was extremely easy.

john.kiss

Mar 14, 2011

Everyone at Infiniti of Hoffman Estates was extremely friendly and helpful. I would defiantly recommend this dealership to anyone in the market for a new car. Christian was instrumental in placing me into the car I was looking for. Everyone I dealt with, from Sales to Finance to Accessories was helpful and friendly. I look forward to stopping by for my free car washes :)

Ccorkee2

Mar 12, 2011

The best accommodation and service I have ever received. Very honest and friendly sales agent. He is not only after selling you a car but he actually made sure all tiny scratches I found on the car were taken care of after purchasing it. I will definitely recommend him and the to anyone interested in buying used cars. Their used cars are good as brand new!!!

Infinityofhe

Mar 9, 2011

Nik made the experience of buying a car from Infinity of Hoffman Estates a very pleasant one. He was helpful, courteous and a pleasure to deal with, but for except for one thing before we closed the deal late in the evening, he would not order pizzas to celebrate. His knowledge of the car and its systems was extremely helpful. He was patient and answered all of my questions. He followed up on each and every concern I had in a very timely manner. I would recommend him highly to anyone looking to buy a car. Thank you Infinity team of Hoffman Estates!!!

mpnjln

Mar 7, 2011

Nik made the experience of buying a car a very pleasant one. He was helpful, courteous and a pleasure to deal with. His knowledge of the car and its systems was extremely helpful as I am somewhat technologically challenged He was patient and answered all of my questions. He followed up on each and every concern I had in a very timely manner. Even on his day off! You just dont get service like that anymore at a car dealership. I would recommend him highly to anyone looking to buy a car.

JTrzop23

Feb 28, 2011

My experience at Infinity of Hoffman Estates was top notch! I enjoyed working with Dorothy was who was patient and very detail oriented. She made buying a new car so enjoyable. We explored a few difference options, to make sure the option was the right one for me. I just love my new car! She is a beauty. Joe Link from the service department also was very professional and helpful to me. My car looked PERFECT when I came to pick her up. She even had a big bow on her which made my day and reassured me that I made the right choice! Thank you again and again! I would go back to this dealership again.

spliska

Feb 28, 2011

I initiated discussions with Michael regarding the purchase of a new or pre-owned vehicle back in December. Events then became such that I wasn't ready to purchase at that time and he understood completely. I contacted Michael again in February and he was as helpful and responsive as I remembered. He spotted a vehicle he knew I might like and sent me all of the infomation. The deal was put together the next day.Because Michael was in the hospital, the turnover and education on the vehicle was turned over to Dorothy Victorson who I met on the day of purchase. Dorothy represented the consummate professional in every way and took as much time as necessary to ensure that I had a complete understanding of the vehicle and its systems before I left the dealership. The patience she showed in spending over an hour with me at closing time with no concern regarding time was indeed laudable. Additionally, Dorothy made it clear in a very sincere manner, that I should call her whenever necessary, to answer any and all remaining questions that may arise.I am in the business of differentiating through exemplary customer service and was unduly impressed by my expreience at your dealership. Rest assured, I will share with others and do look forward to a longstanding relationship with Infiniti of Hoffman Estates.

mimman

Feb 26, 2011

Very attentive, professional, courteous staff. Sales Manager was fair and reasonable. Salesman was always available and was easy to get a hold of. Sevice team is fast and perform high quality work. I would recommend this dealership for both sales and service.

mcgrada

Feb 23, 2011

This was the best car buying experience I've ever had. When I walked into the dealership there were 3 possible makes/models I was still considering and I planned to stop in at least three more dealerships. I didn't know if I would buy a new or pre-owned vehicle or if I would buy or lease. Nik was very patient and helpful working through all of the Infiniti options with me. Once I made a decision I told Nik and Chris the time at which I needed to leave the dealership in order to make another committment. Knowing that the time-frame was shorter than any other I've experienced when purchasing a vehicle I suggested that I take delivery a different day so that there was enough time. They insisted that we could get through everything in-time which included getting the vehicle from another dealership. When it came to the financing, I spent significantly less time in Dave's office then with any other buying experience. In the end, I walked out of the dealership 15 minutes before the tight deadline I requested.

george

Feb 22, 2011

Infiniti of Hoffman Estates, under the dedicated leadership of Chris Conglis, creates a wonderful experience for purchasing and servicing of vehicles. I just purchased my second consecutive M series and every part of the transaction was enjoyable. Nik Joshi was very helpful and a wealth of information on setting up my new M series and David Abraham in finance also helped create a terrific experience.Let's do it again!

ian702

Feb 19, 2011

I've just purchased my car this Thursday. Christian Hieras was my sales rep. He is very nice and knowledgeable about the vehicles. I appreciate his quality of work and his sincere care about the customers. The overall buying experience outstanding. Yes, I would recommend your store to friends & family, and encourage to see Christian H.(if possible). Thank you again for excellent customer service.

randyrswenson

Feb 13, 2011

Dorothy helped to make our car buying experience extremely pleasurable. She spent the time with us to explain all the great features of the car we ended up purchasing. We spent the afternoon considering many different vehicles, and she took us for test drives in all; taking the time to explain the features of each car, and helping us with our decision.We ended up purchasing a G37x, and we love it. No pressure, we quickly agreed on a price, and made the decision to purchase. Dorothy spent the rest of the day with us to explain the many features of the car, navigation system, and other things we needed to know. She stayed with us well past closing time to make sure we understood all the features, and to congratulate us on our purchase. Thanks Dorothy!I highly recommend this dealer, and ask for Dorothy!

cmcnamara

Feb 10, 2011

When I visited I wasn't sure that I was going to buy a car. Christian who was the new rep who assisted me was not only VERY low pressure, but incredibly knowledgeable and very friendly. At no point did I feel like he would force me to purchase the car, or give me a hard sales line. During the test drive I felt as if he was one of my friends helping me understand the vehicle and giving me his thoughts. He was extremely helpful in reaching out after the purchase to verify if everything was ok and if there was anything that he could do more to assist me. When I realized I didn't have the manual he went even further (again after the sale) and found one and had it mailed off to me. I would strongly recommend anyone to look for Christian Hieras when you go to this dealership.

lin123

Feb 6, 2011

We met with Dorothy at the dealership. She was very helpful and friendly and was not pushy at all. We were never rushed by Dorothy or Mike, the manager. She answered all of our questions. We are very happy with the service we received at this dealership. We have been treated very well, even after the purchase. We would purchase another vehicle here.

kkpaida

Feb 1, 2011

I was new to Chicago & liked couple of cars that I saw on the internet at this dealer, went to check them out. Nik was patient, helpful in understanding my needs and fulfilled them as he promised. I also got good rate for my loan. I am satisfied with the car and the complete buying process that went smooth.I would recommend Nik and dealer for any one who is looking to buy a car. I hope this helps you in making a decision.All the Best.Thanks,Paida

lstearnes

Jan 28, 2011

My husband and I had a very pleasant and professional experience with this dealership. Nik maintained his composure very well during my husband's "bargaining" process. I LOVE my new EX35 and everything that Infinity of Hoffman Estates has to offer their customers! I was missing part of my key chain to my remote and Nik was extremely helpful in getting that for me. The whole process from showroom to financing was very enjoyable. I look forward to using them for any issues I might have in the future.

luise

Jan 28, 2011

I was new to the whole process of buying a car and Nik was extremely helpful and made the process run smoothly. I told him the aspects I needed in car and he came back the next morning and found exactly what I wanted! Nik was very easy to reach by telephone and email. Also, Nik made sure all of needs were met!

jblandi

Jan 20, 2011

Nik (Saleman)and Chris (the GM) were a delight to deal with. I appreciated their collective salemanship and they with which they conducted the sale. I ultimately purchased a G37 X. I am really enjoying the care and look forward to driving it for several years to come.Jim Blandi

drlee50

Jan 17, 2011

This is the 3rd QX56 I have purchased from this dealership in 2 years. I researched vehicles at many dealerships in the area and the one thing I can confirm is that the quality/ condition of the vehicles at this dealership are certainly superior to those I have found anywhere else. This truck I bought last week had some scratches on it and the manager went above and beyond by having a professional body man come in and wet sand the vehicle and buff it out and the scratches were gone. Truck looked fantastic when I picked it up- Definitely above and beyond what other dealers would do. The rest of the staff do a great job as well. I have and will continue to refer people to this dealership. Dr. Lee

pandya100

Jan 14, 2011

I was looking for a used car for a last couple of months. After looking at the pictures, Mike helped gave me the detail description of the car. The car was exactly the same as described except a few minor stuff. Nick Joshi was very courteous and patient answering all my questions. He made sure that car was thoroughly cleaned before it was delivered to me. I had a great experience and I would highly recommend to anyone out there looking for a used car.

aje

Jan 5, 2011

When I entered the dealership, I knew that I wanted to buy an Infiniti after having had a J-30 back in the early 1990's and their continued high ratings. Nick, Chris, and Dave were patient, knowledgeable, and made buying a new G37x a pleasant experience!

mrokos

Jan 4, 2011

Great purchasing experience. Nik understood my financial position and how my goal related to the finances They gave me a good deal while having a friendly and educational experience. Didn't waste my time. Good post purchase follow up and training.

scquade

Jan 1, 2011

The professionalism of this dealership was far superior to the others in the area specially the Acura Dealer. Nik continued to work with my on the lease until we had both reached an agreed upon solutions. The store manager Chris was also outstanding in his personable skills and also providing assistance when needed. I would highly recommend this dealership to all of my friends and family and i will by my next car for this dealership.Thanks again to Nik and Chris for making this deal happen and for going above and beyond what is required.SincerlyScott Quade

infinitig35x1

Dec 29, 2010

After several weeks of looking for a used car, found Infiniti of Hoffman Estates. Expecting the long, drawn-out process of purchasing a car, but was pleasantly surprised with the whole process. As I was on a tight timeframe, they did their best to get me out of the dealership with speed and cut through the headache of buying a car. They really worked with me when it came time to discuss price, match rates, and finalize the deal. Stepped up to the plate and worked with me when I needed floor mats, a second key-fob, and the wheel lock for my G35X. The car was in immaculate condition and almost everyone thinks it's new. Nick was very professional, as well as Mike, and Dave. Dave allowed extra time for me to mull over a few points of the deal and I was able to think about it without feeling rushed. Everything worked out. Again, these guys were very easy to deal with and considered the customer at all times. Very nice facility. When you are there, you certainly don't feel like you are at a car dealership, but more like a Brooks Brothers store when purchasing a suit, etc. Very oriented towards the customer and always ready to help.

mike60110

Dec 28, 2010

I went into infiniti of hoffman estates looking for a used fx35. I have been shopping online and in actual dealerships for over 6 weeks looking for the perfect one. The only problem at hoffman was all the fx35's were so nice I had hard time picking one! After several test drives with joel, we picked the one we wanted. Chris came right in and gave us a better deal then we expected without all the back and forth baloney. The facility is beautiful and you are treated very well from the moment you walk into the dealership. Needless to say, we love our new to us fx and highly reccomend infiniti of hoffman for your next used car:-)

gmy

Dec 7, 2010

Was treated with courtesy and professionally throughout the entire process. Found the atmosphere at the dealership to be pleasant and inviting. The salesperson was very knowledgeable and comfortable to work with. Everyone that I came in contact with was very friendly and helpful. They genuinely wanted my business and made the whole experience one that I would definitely repeat in the future. I rate it 5 stars!!

plexus

Oct 4, 2010

Salesperson was vibrandt, well-organized, well-informed of all the necessary purchase protocols. I received a detailed overview on the features of the car and how they are used/activated. Follow-up Service work was also done to my satisfaction.The experience was such I have already described it to some close friends.I would definitely work with the dealship again!

Lkuchars

Aug 17, 2010

Good dealership, overall experience was good and things continued to improve. Sales service and car service could be a bit faster. Appreciated the way Dorothy took me through the entire dealership and introduced me. She also did a good job explaining the features of the car.

donut4popo

Aug 10, 2010

No pressure sales. Fair prices. I would recommend this dealership to my family and friends. The sales person was professional and knowledgeable. The general manager was fair with my trade-in. Everything was delivered as promised. The only thing I don't like is that I need to write a lengthier review.

lvena

Jul 6, 2010

Went to Hoffman Estates Infiniti to test drive a 2010 G37x, as well as see if they could beat a trade/new car price I had received from Infiniti of Glencoe. Not only were they able to beat the price, but the overall transaction went very smoothly. None of this "Let me go talk to my sales manager to see if we can do this" type of interaction where they keep you at the dealer for hours to try to wear you down. I went in, test drove a couple vehicles and we went straight to the General Manager's office to see if they could beat the deal that Glencoe had offered. He beat the deal by $200, I picked out my color and was done with the transaction in about an hour and a half. Will send all my family and friends in the market for an Infiniti to Kevin and Chris.

creo123

Feb 23, 2010

I have leased 2 cars and purchased 3. This was hands down the best buying experience.. EVER. After visiting a competing Infiniti dealer and discussing the various fx35 models and price, I did not believe that dealership had my best interest in mind. HOWEVER, When I arrived at MOTORWERKS INFINITI OF HOFFMAN ESTATES,IL, I was pleasently greated by JOEL GAPPA, my sales contact. Once engaged with JOEL GAPPA, we reviewed the models/prices and got down to business. I was in the market for the fx 35, he found me the exact make and model. We reviewed pricing on 2 different websites. Ultimately, I knew roughly what I wanted to spend and JOEL brougt in the GM, CHRIS CONGLIS. CHRIS CONGLIS continued where JOEL left off. Very pleasent to talk with, easy to do business with and VERY VERY FAIR. They both did a great job of providing me with a hassle-free/Non-pressured experience. And gave me a deal I was extremely pleased with. I did not buy after the first visit, but JOEL and CHRIS did a phenomenal job of follow up and providing the information I needed to make both an educated and comfortable decision. All the while, I believed JOEL and CHRIS had my best interests in mind.Bottom line, if you are looking for the HIGHEST QUALITY CAR BUYING EXPRERIENCE, WITH A FRIENDLY, LOW PRESSURE ATMOSPHERE, WITHOUT QUESTION I RECOMMEND both JOEL GAPPA AND CHRIS CONGLIS AT MOTORWERKS INFINITI OF HOFFMAN ESTATES, IL.

pugs

Feb 22, 2010

I have bought four cars from Joel Gappa at Motorwerks. My husband has also bought all his cars from Joel. Buying cars at Motorwerks has always been a great experience for us. We have always felt like our business was appreciated. Everyone is warm and welcoming. Joel has given us the best service and prices on our cars. He is professional and really knows his products. Joel gives all the information on how the vehicle works before we leave. We have never been dissatisfied with the cars, prices, service or with our salesman. We would recommend Motorwerks Infiniti to anyone. They made the car buying experience actually enjoyable.

bgartman

Sep 4, 2009

I would definitely recommend this dealership to a friend or family member for a purchase and/or service. Joel Gappa is a very friendly and fair salesperson. This is the 2nd G35X that I have purchased from the dealership and look to buy my next car here as well. Mondo and Paul in the service department are an asset to this dealership.

mom2jzm

Jul 21, 2009

we were originally very pleased with the service we received at this dealership. doug seemed like a very pleasant salesman who was really trying to help us out. we initially were still 6 months away from being able to get out of our current van and into a qx56. he kept in contact with us regarding the availability of cars and when the time came to purchase the car we went straight to hoffman estates, knowing that doug certainly deserved the sale. what we found out that night, was that hoffman did not in fact have the color we wanted at the time. the sales manager, whose name escapes me because i'd jsut like to forget the whole process there, said he would look up to see when they might be getting another of the color we wanted. he stalled us there for more than 20 minutes after telling us that it would take 2 minutes. he did this, i'm assuming, because it was 8pm and knew that the closest other infiniti dealer was 30 min away. it didn't work in his favor though as we did make it to the other dealer and they did have the color we wanted and they DID tell us that infiniti was having a cashback bonus or 0% financing--none of this was told to us at hoffman--big surprise. in any event, they lost $60K--and from the looks of their other review here, it happens to them a lot.

wcs4478

May 27, 2009

Sales people and Sales manager were very condescending which made the sales experience extremely uncomfortable. The only reason why we bought the vehicle from this dealership is because they were the only dealership in the region that had what we wanted. Otherwise, we would have gladly gone to Infiniti of Lisle.