Used Cars for Sale at Infiniti of Kansas City in Merriam, KS

AnotherSatisfiedCustomer

Sep 12, 2016

The team at Infiniti did an outstanding job. They took the time to understand my goals and worked hard to meet them. I had a unique situation with the state my vehicle was registered in. The team did their homework and made it as easy on me as possible to get the deal through.

thekufan

Sep 9, 2016

I looked online and came close to flying to Chicago or driving to St. Louis rather than buying locally to save a couple of thousand dollars. Then I reached out to Infiniti Kansas City, told them what I was looking for, and they worked with me quickly and effortlessly to get just as good of a deal with them. Plus I didn't have to travel, and they were by far and away the most friendly dealership I contacted. The purchasing process could not have been a better experience! I highly recommend the team at Infiniti Kansas City. Thanks!

new infiniti owner

Sep 6, 2016

Jay and the Infiniti team were fantastic throughout our new car buying process - far and away the best new care buying experience we have ever had. Team was professional, courteous, and genuine in their desire to find us a vehicle that fit our needs. Great work

Mrs Ez

Aug 30, 2016

We came in with the hopes of buying a car, we left with both a nearly new vehicle and an outstanding experience. While you always hope for the best the friendliness and service far exceeded our expectations. Thank you Infiniti of KC.

rwhill2741

Aug 15, 2016

I was impressed with the entire dealership, Brenan C. was my salesman and he did great job of showing all the impressive functions of my G37, would recommend anyone looking for an Infiniti to these guys

Infiniti Proud

Aug 13, 2016

I have been an Infiniti owner since 2002, but I finally decided it was time for a new model. Robert Evenrud assisted me with my new purchase and the sales experience was exceptional. Robert spent nearly a whole day with me test driving vehicles to make sure that I would be confident in my choice. He was extremely knowledgeable about the products and took the time to assess my needs and make recommendations that would meet my buying criteria.Robert gained my trust and I did not feel pressured into making a decision. I actually enjoyed the time I spent working with Robert. Once I had decided to purchase, Robert and the rest of the sales staff made the transaction smooth and a pleasant experience. I am very happy with my purchase.I have been working with this dealership since 2002 and they just continue to impress me. I'm proud to be an Infiniti owner and will highly recommend the product and the dealership to others.

see2020

Aug 7, 2016

I had a great car buying experience and I would strongly recomend this car dealershi[p.John Cuezze was a pleasure to work with and the sale manager - Mark Redmond -made it easy to close the deal on my new Infiniti.

Jesse Manning

Aug 2, 2016

In February, we bought a Q50 and worked with Eddie Arnold for an entire afternoon -- he was patient while we test drove six different cars and gave solid recommendations along the way. The experience with both Eddie and the dealership was so good that I came back in July and purchased a QX50! As usual, Eddie was great throughout the day -- even though he was in high demand, he made himself available whenever I had questions or wanted to test drive a different vehicle, and when it came time to options, financing and finalizing, the experience was almost painless. This is a great dealership to work with, and Eddie is top notch -- everything you could want in a car-buying experience!

Miss Infiniti

Aug 1, 2016

Jake was great to work with and was extremely knowledgeable regarding the product and all of the benefits and features. It was the easiest new car purchase experience and the sales team far exceeded our expectations. What a great group of straight-forward, honest, hard working men! This is our second purchase from Infiniti and the service has improved over the last 5 years. I wish I could purchase another new Infiniti from Jake. Thank you again!

Denise1234

Jul 29, 2016

I bought my Q70L from Rob Evenrud in January. Since that time, he had gone above and beyond to show me the best customer service experience I could imagine. Today I stopped by with waterproof mascara on my suede headliner (don't judge) and Rob personally got the mascara out and washed and dried my car. He does his best to make sure I'll never have a reason to buy from anyone else. Thanks, Rob!

Boy56

Jul 25, 2016

Eddie Arnold is a great salesman! We worked in this project for five months. He was patient with me and took the time to understsnd my needs. I will refer others to Eddie. He is a trustworthy Christian guy .David Boysen

BBlaesing

Jul 24, 2016

Having a pleasant car buying experience is a plus...but this service team may have won our family's future car purchases for life. Thank you Spencer, Brandon, Christian and JJ...to name a few.

New Infiniti customer

Jul 12, 2016

The most pleasurable car buying experience I've ever had. This dealership was top notch. Very informative, accommodating, and helpful. From the time I walked in the door until the deal was done, I received nothing but superior customer service. I also appreciate the use of the iPad as I feel it helps to streamline and make more efficient the experience. John Cuezze and Dallas Summers will have my business from here on out.

West

Jun 29, 2016

Best building for a Car dealership you'll ever visit. Excellent facility designing it for both the customer and work place. Brady was an excellent salesman not pushing more expensive cars down our throats. He catered to our needs and went above and beyond.

Mmcgann

Jun 15, 2016

This was our first experience with the Infiniti brand of cars and it turned out to be the best and easiest experience I've ever had buying a car. We went car shopping on a whim and was immediately met by Chris Johnson as he was headed to lunch. He skipped lunch and helped us thru the process and worked all the way until closing just make sure that we were taken care of. Everyone we dealt with were complete professionals that really made us feel comfortable. Mark Redmond and Chris went out of their way to make sure we got the best deal we could get. Kurt Fahnholz then spent what seemed like forever going over the entire vehicles systems and controls.

Rud83

Jun 15, 2016

To sum it up this has been by far my best buying and selling experience. We worked with Brenan Cavanaugh. The entire process was smooth and timely. They have a very transparent way they do business and are very much a no pressure environment. I never once felt uncomfortable or like I was being taken advantage of. They also gave me the best deal for my previous automobile. These are great people and my wife and I will no doubt be purchasing a vehicle from them again in the near future.

Tniedert

Jun 11, 2016

This is the second vehicle we've leased in the past year and it's exceeded expectations. We work with Robert Evenrud who is a true professional. He does a great job and makes the process go very smoothly. Great service department as well. We will work together again for sure.

craig37

Jun 7, 2016

Dallas Summers was a great help as we were looking for cars. He helped us realize that the QX60 was a better fit for our family than the QX80 when we were at the dealership, and he was fast to respond to calls and emails as we were finalizing the transaction. Dallas didnt put pressure on us or try to sell us add-ons that we werent interested in. Overall, we are extremely happy with both the price and level of service we had when buying the car.

Michael12

May 11, 2016

I have been to many dealership in the kansas and Missouri side of Kansas City, and by far infinite is the best. It was a great experience from start to finish I would recommend this dealership and my salesman Mike Motley to anyone. Thank you

Neal Ethridge

May 11, 2016

We walked in and were courteously greeted by Eddie Arnold. We explained what we were interested in and he quickly got a car ready for us to drive. After comparing two different models we decided on the QX 50 and after only a few minutes we agreed on the price. We went to lunch and when we returned the car was ready for us to drive home. It was a pleasant experience from start to finish. I would quickly recommend Infiniti of Kansas City to anyone who is interested in purchasing a car.

Ty T.

May 3, 2016

My start-to-finish buying experience was exceptional with Mike and the other dealership team members. The process was not only painless but enjoyable and quite an overall education on our type of car and Infinities in general as I had never purchased one until now. Thank you for all the effort which gives me comfort for the future experience to come with ownership. Keep up the good work!

Gail Yancik

May 2, 2016

Eddie Arnold and the staff at the Infinity of K.C. dealership made my purchase experience comfortable and pleasant. I would refer my family and friends to your dealership and to Eddie if they are looking for a new car! During my car search, I visited other dealerships and encountered other sales people trying to figure out what vehicle to purchase. The people at Infinity of K.C. were by far superior to any other dealership I visited. Thank you Infinity of K.C. for a job well done!

Jill123

May 2, 2016

Not a fan of car shopping, I had been putting off the whole process for far too long. Brady met us at the door and it wasn't long before I realized we were in good hands. Brady was not pushy at all. He was genuinely interested in what I was wanting in a new car. He answered all my questions and gave me the time I needed to get everything answered. Brady then introduced us to Mark Redmond. Another very nice guy. My husband and I left there not frustrated or irritated like we had at other dealerships, but instead left there feeling like we couldn't go wrong if we bought a car from them. Which in fact we did. We would recommend Brady and the Infiniti dealership to all of our friends and family!

Kirby Foster

Apr 28, 2016

I had done my research online and found the Infiniti G37x that I was looking for. Eddie was the first to greet me at the dealership and we hit it off right away. He was very knowledgeable about the cars and provided the extra insight I needed to make my decision. The transaction was smooth and without pressure to make the purchase. I bought my Infiniti G37x on 4/26/16. I would recommend Eddie to anyone thinking of buying a car. Thanks Eddie!Kirby Foster

Drew Lantz

Apr 8, 2016

Dealer had all paper work filled out and ready to be signed. Car was prepared and ready for me to take. They went over the entire car and features. Could not of asked for an easier transaction at a dealer. Financing guy was great. Got me the best rate possible. So happy with everything.

John Edwards

Apr 4, 2016

I serviced a 2011 Infiniti EX35 here during the year and quarter that I owned it and was very satisfied with the service overall, except for one issue which I explain below. Normally you expect service folks to try and upsell stuff and get you to do maintenance that may not strictly be "needed" or recommended by the manufacturer. That was NOT the case here. They did not try to sell me on expensive synthetic oil or Nissan ester oil. They said that regular oil was just fine. Also, they dissuaded me from doing early maintenance on the 4 wheel drive system, saying that there really was no need to do the fluids earlier than the manual called for. Saved me a lot of money. It was really easy to make appointments here and they always had a free loaner for me even on small jobs. The free loaners they gave me were always really nice cars, usually nicer and more expensive than the car I was servicing. They also always nicely cleaned up my car and it smelled really good when I got it back, again even on really small jobs. People in service were all always really friendly and seemed quite competent at what they did. It actually was a joy to come there for service. Only negative was that they were never able to fix some rattles in the dashboard even though they tried mightily on 3 or 4 occasions. Notwithstanding their sincere efforts, they were never able to completely fix the problem, although after the last visit it was definitely better than it was before. On the pre-owned sales side, they were very friendly and had some nice cars in very nice condition, but from what I could tell, their cars seemed to me to be priced pretty high. After shopping here first, ended up getting a 2011 Infiniti elsewhere with 10,000 miles on it for the same price that they were proposing to sell me a 2010 of the same model which had almost 30,000 miles on it.

MomofTriplets

Mar 28, 2016

We arrived at the dealership later in the day and were concerned we might be there late into the night. But, the sales team worked diligently to make the trade-in and purchase of our new QX60 as painless as possible. No pressure sales and they made sure we didn't have to stay the entire night to make the deal. GREAT experience and we love our new car!

Amyhl

Mar 26, 2016

I stated out working with Zach however, he referred me on to Jake Gilliam. Jake was very helpful in my decision to lease a new Infiniti. He was very laid back, funny and made me at feel at ease. His low pressure approach, went well with my personality.

pope1478

Mar 24, 2016

My wife and I first visited the dealership to check out low mileage used QX80's but decided in the process that we would move forward with new. Mike Motley, our salesman, worked tirelessly and patiently with us, answering numerous questions and going the "extra mile" to make sure we got the options and color we wanted. Our buying experience was surprisingly enjoyable and I will highly recommend both Infiniti of KC and Mike to my friends. I would feel remise if I did not mention Mark Redman, Manager in this review. Mark worked with Mike to structure a deal for us that was more that fair and he was a real pleasure to work with. I am sorry to say that I did not get her name, but the receptionist in the show room area after I had made just two trips in knew me on site by name, what salesman I was working with and who my wife was. A very professional touch. All in all, a great auto purchasing experiences.

AGabbert

Mar 23, 2016

We came to look at the QX60 and was pleasantly surprised by the car. I had no intentions of buying this brand, but after a test drive I was won over. We had a great experience. It was fast, easy and informative. Mike didnt put on any pressure. Showed us multiple options and worked to get the price where we were comfortable with it. By far the best car buying experience to date.

Zac Narcisse

Mar 23, 2016

Tom was excellent during this whole process. He was honest and straight forward with me the whole time. He always maintained a level of professionalism whether in person or via phone and email. The purchase process was very painless and took only a couple of hours to get through everything. I would definitely recommend Tom and Infiniti to future buyers.

Bspitz

Mar 18, 2016

We had a very thoughtful and throrough dealership experience. They were very responsive to our questions and needs. We worked with a caring and charismatic sales professional who took us through every detail of the car upon delivery.

chris

Mar 14, 2016

John was great and very helpful in finding me the right Q50. He was very good at listening to my needs and wants, and getting the right deal for me.

screen name

Mar 8, 2016

Shelton stuck with us (the indecisive customer), until we were motivated to purchase. Shelton was patient, thorough, and amicable throughout the process. Cheers to the Infinity of KC Team.

Shwartz

Feb 25, 2016

One word seamless the Infiniti team was very accommodating to our situation.

Wanda

Feb 23, 2016

Very knowledgeable representative and overall time spent on phone.

Sallas1

Feb 18, 2016

Tom did a great job and was a pleasure to work with very professional. He was very patent with and had very good knowledge of the vehicle.

Haynes, Vickie 60

Feb 14, 2016

John was helpful in answering any questions I had about the two qx60's I was interested in. I purchased one of the qx60's and hope I will have it for several years.

MDXFan

Feb 8, 2016

Our experience with Infinity of Kansas City was excellent! John Cuezze is very easy going and low pressure. A refreshing change from other dealers. His product knowledge is extensive and had some great advice for us. The reception and office folks are gracious and accommodating, and made a sometimes tedious process pleasant. We will recommend the dealership to friends, and will be back when it's time for a new car.

Doug64079

Feb 3, 2016

I can't say enough good things about our experience with Brady Hames and Infiniti of Kansas City. Brady did a great job finding a vehicle to suit our needs and everyone else at the dealership was very friendly and professional.

Mmange11

Feb 3, 2016

John was a gem to work with and truly made the experience a pleasant one! I will definitely be recommending folks to him as the staff made it very painless.

Smith28

Feb 1, 2016

We were in search of a nice pre-owned car. I found one that we were interested in on line that was the right price and wanted to take it for a test drive. We could not be happier with the way Brady Hames treated us. At no time did we feel pressured for a sale. We pointed out a couple of minor issue that we wanted addressed before picking up the car. Brady took the time to show us that they were fixed. He took the time to show us the features of the car prior to us driving off and said if we have any questions do not hesitate to call.

Frank

Jan 29, 2016

They did an excellent job of cleaning the car. I couldn't have been happier.

Sean

Jan 25, 2016

My name appeared on the TV monitor and I met Dave in his office he went over the details of the service performed on my JX and walked me to my car to inspect and approve of the labor. We headed back to Daves office and I paid the bill. Good experience.

Richard

Jan 19, 2016

They had the car in a small "showroom" looking absolutely perfect. The Customer Concierge gave me a detailed of how the car worked, his business card, and encouraged me to call for any and all questions I might have.

Benjamin

Dec 18, 2015

This dealership is a beautiful facility. You get a 5 Star feel in all areas from the showroom, offices, waiting rooms and even the bathrooms!

Martin

Nov 23, 2015

Great! I was impressed with how much time they were willing to spend with me and I left feeling confident in what I was told. I also feel comfortable going back and asking questions if needed. Very impressed with this process.

jhawker21

Sep 30, 2015

My experience could not have been better. Specifically, I would like to recommend using Robert Evenrud and Jimmy Foley. Robert had to step in when the initial salesman had to be gone for an extended period of time and took care of me like it was his deal. He responded quickly, helped me negotiate a very fair deal and then helped make the delivery process actually quite enjoyable. I would highly recommend this dealership and as a fairly pedantic buyer, he answered every question and made sure a few final details at the sale were handled. He even hand polished the car when it was all said and done.Just an overall outstanding experience, highly recommended and after driving their loaner sedans, there is a good chance I'll be back sooner than later for the next one.Thanks Infiniti of Kansas City.

Holly

Sep 22, 2015

The facility is relatively new and certainly one the most beautiful dealerships in this city. The receptionist (Marnie) was also extremely pleasant and would always check to see if I needed water, coffee, etc.

Stewart

Sep 22, 2015

Allen Samuels had great customer service. I talked to Marshall who was not only professional and knowledgeable but also very patient with all my questions.

Rebecca

Aug 18, 2015

Both the sales rep & the sales manager were attentive, courteous, and professional.

Nicole

Aug 6, 2015

The dealership is elegant and the service better than expected.

Evan

Jul 28, 2015

Robert and Mark did a wonderful job assisting us with our purchase. We very much appreciated Kurt walking us through all the features on our car. He took the time to explain in great detail all of the advantages in purchasing a QX60 and made us feel that we made the right purchase for our family.

Frederick

Jun 10, 2015

Mark was outstanding! Negotiations were done in a very professional and amicable manner with both parties satisfied at the conclusion.

Claire

May 28, 2015

From the moment I walked in, I felt like everyone was very attentive even if they were not my dedicated salesperson. Everyone was willing to help me each and every time I came in.

Danielle

May 4, 2015

I've worked with 3 of the service consultants (Christian, Spencer and Brenden) and each one is unique, but the common bond of providing great customer service and excellent communication skills. -

Stewart

Apr 20, 2015

Robert was patient, informative and very helpful with my car buying experience. I would refer others to him. -

Robert

Mar 30, 2015

I walked in late on a Friday afternoon. Robert Evenrud worked with me until after 7:00 PM without my ever feeling as though he wanted to walk out the door! I found him to be honest and knowledgeable. I was already driving a G35X, so there was no need to sell me on the Infinity brand. I wanted information about the new models and he provided that information.

William

Mar 19, 2015

This is our second Infiniti and we returned to Infiniti of Kansas City for Marks great service.

JamesM

Mar 3, 2015

I didn't have an appointment. Dave Grooms greeted me by name before I was even out of the car. Excellent afternoon.

Beth

Jan 20, 2015

Ryan was very good to work with and came across to us as a very honest and fair person -Negotiating and Financing Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

Another Infiniti of Kansas City Satisfied Customer

Jan 19, 2015

6 months or so ago I bought a new Infiniti Q50 here. The process was easy and everyone there was great to work with. Management at the dealership is great. They are also locally owned which shows. It doesn't feel like a big corporate store where its all about the numbers. I think they genuinely cared about me being happy with the deal I received. And I can tell you 6 months later, they still strive to make sure that I'm happy. When I take the car in for service, I'm always offered a loaner. The car is always done when promised and washed and cleaned. I'm a chronic new car buyer and have experience buying cars from dealerships all over the country. Hands down this is one the best dealerships. Something else that I love is that they have an appreciation for customization. If you are someone that likes to make aesthetic or even performance changes, they can help you out. Regularly you can find a car for sale there that they have made enhancements on just to give it that extra wow factor. A lot of dealerships frown on that, but here they will help you do it. I would recommend them to anyone. Do yourself a favor, if you are looking at any other luxury brand, also check these guys out. You won't regret it.

Katherine

Jan 12, 2015

I loved the complimentary car wash. AND, I think they may have did a quick vacuum of the floor mats. IF so, that was even MORE special.

Holly

Dec 22, 2014

Sales team was very courteous and knowledgeable. Finance manager was also very friendly and helpful.

Zack

Nov 26, 2014

Really enjoyed working with Kent Fahnhoz, Kurt Fahnhoz and Jimmy Foley great people!

Oscar

Nov 12, 2014

Since the time we bought the car everything has been excellent. Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

MaryS1485

Sep 26, 2014

Every person we spoke with was extremely friendly and helpful. It was definitely an above and beyond your typical car dealership experience. Posted as a service per authority of the business, review written by customer.

kmdowney

Sep 16, 2014

Had a great experience at Infiniti of Kansas City. Purchase pre-owned. Had minor key issue - was resolved at no cost immediately.Robert was salesperson. Great guy - would purchase from him again.Met Richard, Mark and Joe - all knowledgeable and great to work with.

Carllaw2158

Jul 17, 2014

Everything about Infiniti is great. We love the car, the service dept. nothing but good to say. Posted as a service per authority of the business, review written by customer.

Anna

Jun 25, 2014

Great bunch of folks in service and administration. "Posted as a service per authority of the business, review written by customer."

JeffBoster

Jun 16, 2014

Infinity in general has been the best car buying experience my wife and I have had starting back in the early 90's. We have purchased two vehicles from an Infiniti dealer in Nashville and one new and three used from the dealership here in KC, the most recent a used vehicle. Their sales approach, is nothing more than just being helpful (not pushy), their sales people that I have dealt with are all knowledgeable and ready to help you, it's a much more relaxed feeling than the majority of dealerships that the sales people are desperate to make a paycheck and it reflects in their approach. The facilities are immaculate and everyone there is approachable and willing to help if you have a questions. If Infiniti of KC has a vehicle I am interested in I have no reason to buy anywhere else. I have also recommended them to many friends and family and know several have in fact purchased multiple vehicles from Infinity of KC. Excellent service, customer care and buying experience.

Alice54168

Apr 16, 2014

Good clear concise paperwork, pre-completed, and ready for our signatures. "Posted as a service per authority of the business, review written by customer."

Isabelle786

Mar 19, 2014

The "no-wait" phone call to the service department to schedule the appointment took less than 2 minutes. "Posted as a service per authority of the business, review written by customer."

Patrick1548

Mar 4, 2014

Spencer is my preferred advisor and I can always count on him to treat me well and keep me informed of my service status as I wait or go about my day. "Posted as a service per authority of the business, review written by customer."

HankAdams

Feb 23, 2014

Had some bad experiences with major infiniti which is the old dealership. I heard that they were now under new owners and thought I would try them out. Boy was I impressed. Like it was never the old place. They moved and everything. They are now a little further away from me, but it is well worth it. I was so impressed with Dave especially, but also the hospitality. I would DEFINITELY recommend!

robertyoung44

Feb 23, 2014

I was worried about going into a service department as I always am. But, I spoke with Dave (Grooms) and he put me completely at ease. Couldn't be happier.

ruthparker

Feb 23, 2014

What a great team! Always friendly, always smiling and wow... what a place for service. I was in awe by the service bays and the waiting area. They really know how to take care of someone waiting for her car to just get normal service. Highly Recommend.

David1798

Feb 19, 2014

The guys there are just super-they remember me and details about my life, theyre always joking and laughing-they truly love their jobs and you can tell. Really enjoy going there! "Posted as a service per authority of the business, review written by customer."

akparran

Feb 18, 2014

Wonderful state of the art facility with many amenities. Dave Grooms is the very best- courteous, friendly, personable and explains all services and costs. I would recommend this organization to anyone - as it was referred to me!

beby12

Feb 15, 2014

The service department is always friendly and helpful when I arrive, and they complete service in a very timely manner. The dealership has a very comfortable waiting area so you don't feel like you're waiting for very long. Always a great experience.

Jaysmid

Feb 6, 2014

The service center at Infiniti of KC does a very poor job, basically masking the problem rather than fixing it, and VERY dishonest to boot. There isn't enough space in this box to describe the problems I've had with this dealer's service department. Very expensive! This is an Infiniti, not a Rolls Royce! Save yourself the trouble. I will now drive 100 miles out of my way to get my car services rather than deal with these lying xxxx bags.

mbserum

Jan 3, 2014

Levi was knowledgeable, friendly, and patient as we selected out Infiniti. He is the type of person that one enjoys doing business with and is definitely a customer advocate. All of the folks at Infiniti KC were polite and respectful and made this experience feel professional and polished.

TellingTruth

Dec 12, 2013

Mr. Webb; I am very sorry for the rotten review; I should have taken a step back and given more thought as to what I needed to do in order to get our problem resolved. I took off on the wrong path, never giving you a chance before writing my review, I was wrong. Please know that I have learned a few life lessons because of your kindness, knowledge and thoughtfulness. You read my rotten review and did not hesitate to contact me to ask about the details, wanting to hear my side; you listened while I explained (babbled on), about the doom we were facing. Mr. Webb, you have the patience of a saint, your ability to bring the whole picture into view, along with your calm approach in dealing with a problem shows what a wonderful man you are! I am truly thankful for your time, concern and most of the entire lesson I will carry with me, always!Thank You, Teresa L. Jurkovich

morganmcd5

Dec 9, 2013

I highly recommend this Dealer. From the initial greeting I received when I walked in to the final walk through on my new car, the service and overall experience was outstanding. They truly represent a luxury brand and the attention to detail and care about my customer experience was unmatched. It was leaps and bounds better than any of my previous car-buying experiences.The dealership itself is an amazing looking building that screams "state of the art", which is relevant because the Infiniti products all have technology that is above and beyond the competition (BMW, Lexus, etc). I wasn't sure about getting an Infiniti at first, but after speaking with Richard and Joe at this Dealership, I immediately felt more comfortable with them and was given a thorough demonstration on what Infiniti has to offer versus the competition.Having purchased numerous vehicles from varying dealerships in different states, this experience was just different. It was painless from start to finish, which was refreshing. Like many people, I' m very skeptical of car sales people in general, but Infiniti of Kansas City really took the time to get to know me, find out what my needs were, and help find the right product for me. I never felt pressured and I really learned a lot about the cars, they really took the time to make sure I understood the contract and other details.I was almost sad to leave because I enjoyed talking with the staff so much, but I was thrilled with my new Infiniti and will be back soon!

bjacob13

Dec 5, 2013

This was my first used car purchase. Bliss made the experience great. He was extremely helpful and knowledgeable about his product. I would not hesitate to refer any of my friends or family to Infiniti of Kansas City or specifically to Bliss Kim.

jnkaess

Nov 27, 2013

Buying a car can be like going to the dentist. Its something that you have to do every once and a while and it can be very painful. Richard Webb took away all of the pain. A friend of mine recommended Richard Webb to me and told me to call him. Making this call was a little tuff for me because I live in Chicago and he is in Kansas City. I was very specific in the specs for my purchase. While he did not have anything on his lot that fit my specs (08 Chevrolet Avalanche LTZ 4x4 was the only car that I wanted. I wasn't surprised because 1. it was an Infiniti dealership. 2. Most Chevrolet dealers only had one or two ) he told me not to worry and that he would call me back. Less than 48 hours later he called me back with three different choices that fit my specs. I went online and compared the three with the rest of the country. There were no cars within $3000 with the same miles. I called Richard back the next day and told him that I was ready to make a purchase. There was no need for a test drive because it was certified and I have already owned one so I know how they drive. Less than 24 hours after that call I had all of the paperwork filled out and returned. The truck was delivered to my front door on a flatbed within a week of my first call to Richard. I am so relived to know that I will never have to go to a car dealership again. Thanks again to Richard Webb and the entire team at Infiniti of Kansas City!!!

Chase124

Nov 26, 2013

It could not have improved...well planned, organized, disciplined, and completely client focused. All of the staff was very patient with my wife who is not technical as well answering all of my questions in detail. (Im a tech junkie) -The above review was posted as a service and with the authorization of Infiniti of Kansas City, and the comments and opinions expressed in the review are those of a customer of Infiniti of Kansas City.

Dominique

Nov 20, 2013

Once I decided I wanted the vehicle, Joe got his computer and worked out the numbers and game me options of purchase vs lease and the differences in payments based on different down payments. Fabulous! Made it easy to see the options and make a good decision. -The above review was posted as a service and with the authorization of Infiniti of Kansas City, and the comments and opinions expressed in the review are those of a customer of Freedom Infiniti of Kansas City.

Maggiethomas4

Oct 30, 2013

Love the new facility and the new waiting room. Finally a waiting room comfortable enough and clean enough to compete with Lexus! The above review was posted as a service and with the authorization of Infiniti of Kansas City, and the above comments and opinions expressed in the review are those of the customer of Infiniti of Kansas City.

Glenn_j49

Sep 24, 2013

Joe and Bliss went out of their way to deliver the vehicle to us after the Xzilion treatment. The one reason we didn't discuss future appointments is that they knew we were shipping the car to Hawaii in less than two weeks.

LorrieOgle48

Sep 10, 2013

My salesman explained the options very clearly; assisted me in understanding the choices and treated me very fairly. He did this patiently despite the fact that I extended beyond closing time and were all tired.

Sara

Aug 10, 2013

I was very impressed with my car-buying experience at Infiniti of KC! I had a very negative experience at a local large Ford dealership, which discouraged me and made me rethink my car-buying plans because I thought every dealership would be that way. However, Sam at Infiniti showed me what a positive car-buying experience was like. Everything went smoothly, and I love my new Edge!

jeffhill34

Aug 2, 2013

My salesman was very professional. He was very service oriented and a good listener. He did everything to try to please me.

jasonm_323

Jul 12, 2013

I hope to buy my next vehicle here. It was a very pleasant experience - that doesn't happen with most dealerships. My salesperson listened to what I wanted and needed in a vehicle.

HilaryHopkins_2

Jul 10, 2013

Everyone I met at Infiniti of Kansas City was very pleasant and made me feel I was the most important person they would talk to all day. The whole experience was incredible and enjoyable.

KennyC

Jun 12, 2013

I really like my car and the advice and service that I have received relating to the maintenance and upkeep of the car.

heatherlaw

Jun 10, 2013

I thoroughly enjoyed my entire experience with the Infiniti staff and am realyy happy with the car. They made me feel welcome from the moment I walked in. All the employees were very knowledgeable and genuinely helpful. Great service, great cars!

JamieLu

Apr 25, 2013

Everyone was so happy to assist. You could tell it was a real team environment. One big HAPPY family now glad to be a part of.

MattWill

Apr 16, 2013

Al Gormley began informing me of incentives late in 2012. He understood the process for my company to make a decision and maintained a professional correspondence during the time leading up to the decision. He also knew that I could go to another dealer/vehicle and was considering doing so. He quietly continued to work with me until the decision was made, but always trying to ensure that the Infiniti proposal was within the parameters required for a deal to be accomplished.

New Fan of Infiniti of KC

Mar 21, 2013

Just completed a vehicle lease with this dealership, and it was exactly how it should be. No BS, no silly sales tactics, no shenanigans. I leased my new car at a great price, and I received a very fair offer for my trade. Nothing more I could ask for.

Jeremy_Wheel

Mar 7, 2013

Never met a friendlier salesman and manager. Because of Bliss, we will highly recommend our friends and family to pay this dealership a visit on their next car purchase.

JennaH822

Feb 4, 2013

Mark was my rep and he made the process smooth and efficient. He was very helpful before and after the purchase.

CrystalReed

Jan 30, 2013

I've never had to wait outside to get in to see my advisor. I pull up at my appointment time and Dave comes right out and I sit in his office and then it straight to the lounge!! Love the coffee machine, but as far as the treats, save the money and pass it on to your workers! We appreciate coffee, TV and comfortable chairs which you have!!

Rod W.

Jan 8, 2013

Seamless outstanding process! I think I have probably brought 6 new clients and to date they are all very pleased.

RichardSlat0

Nov 30, 2012

My service consultant was the best I ever had at any dealership. It worked out perfect! I dropped my car off at night and picked it up the next evening.

JesseBou6

Nov 7, 2012

Good communication and friendliness from staff. They were very knowledgeable and willing to explain all the features of the car.

TraceyM58

Oct 16, 2012

Loved the enthusiasm and kindness of the service rep.

DomMares79

Sep 18, 2012

Everything done on time as promised! Great effort!

BelindaYoung

Aug 20, 2012

Dave Grooms knows what he is doing!!! He keeps me informed on the status of my vehicle as if I were there with him. He is truly exceptional in the customer service department!!!

LukeGagner

Jul 24, 2012

Rather than having to return to the dealership to pick up my vehicle, my sales representative Kurt Fahnholz brought my vehicle to my office and drove back the loaner car. Kurt goes beyond truly exceptional service every time. Do not lose him!

Hogs64

May 23, 2012

Awesome! Very quick turn around time! It was great to get in and out fast since I did have a meeting to get to later that morning.

HollieCora

May 10, 2012

From the moment I entered the dealership, I met many happy, smiling, friendly people, starting with Kathy, the receptionist. She was so happy to see me it was exhilarating (and we never met before!). WOW, what a beginning!

EvanG

May 1, 2012

I have had great success in dealing with Infiniti of Kansas City. The staff is wonderful and the service meets my expectations.

EstellaH

Apr 9, 2012

The thing that stood out from my service experience was that they took the time to replace a bad cooling hose instead of having me come back. Plus, all the other work they did for the 30k check-up.

JamesG37

Apr 5, 2012

Joe made buying the car easy and understood my time constraints. I would recommend Joe to friends and family and intend to purchase cars from him in the future.

MaddieToni

Apr 5, 2012

Dave Grooms understood I was in ushmode and had everything lined up and ready when I arrived, as always. Dave is fantastic!!!! Truly a big reason why my husband and I both stay with Infiniti!!!!

kschoenberger08

Feb 26, 2012

I brought my car in for a bad fan bearing and AWD shuddering. I told Brenden, my service advisor, that there was a service bulletin for the AWD shuddering issue that advised the technicians to replace a solenoid in the transfer case. Brenden called me the next day and told me that the squeaking sound that I heard were the electronics shutting down in the engine bay(???) and that they were unable to duplicate the issue with the shuddering AWD. He also told me that he could not find the service bulletin that I described.They told me since they were unable to duplicate the issue that I had to pay $125 for the diagnostic. I was very upset, but remained as professional as I possibly could, but was very stern when I told them that I shouldn't have to pay that. I told Brenden that when I got there, I was going to take him for a ride, and show him the issue. I called him back and told him to look up service bulletin number ITB100-002. He said he would and he would call me back. He called me back and said that the service bulletin states "IF the issue is present, to replace the solenoid. We were unable to duplicate the issue." I took Brenden around the parking lot and duplicated the issue 3 times and he acknowledged that he heard/felt the vibration all 3 times. I told him that we are parking the car and we are going to go back inside and figure out what we are going to do. He went talked to his service manager, Jerry. Jerry came and talked to me and told me that I would have to come back between 7:30 and 4:30 and let one of his technicians ride with me so that I can duplicate the issue for him.I agreed. Brenden was finishing up my paperwork and then said that I owed $125 for the service work that was done. I said there was no service work done, and the issue is not resolved. He immediately referred the issue to Jerry, the service manager. Jerry told me that I had to pay the invoice and there was no way around it. I asked him this question: "If Infiniti fixes something under warranty, does the customer have to pay the labor charge?" Jerry stated no. I said then why do I have to pay these charges? He said because they haven't been able to determine if it is covered under warranty yet. I said well...that's not my problem, the issue is not resolved. The only way we can "determine" if the issue outlined in the service bulletin ITB100-002, is if your technicians hear and duplicate the issue. I told him "Why don't we wait until Thursday so we can determine this first, if it isn't ill pay it". He said no. He said I had to pay the labor charge anyway, and contradicted what he said about warranty work in the previous questions. I said okay, if I pay this invoice, and it is covered under warranty, I want a credit of $125. He said I'm not giving you a refund. I told him I didn't understand why I had to pay for it, if we don't know if its covered under warranty or not, and your technicians can't look at it today. He said I had to pay the invoice no matter what. I told him, yet again, that this isn't fair that I have to pay this if this should be covered under warranty. He said the technicians worked on it all day, were unable to duplicate the issue, and the technicians have to get paid. He told me again that I had to pay. I told him that I refused. He told Brenden to pull my car up and park it and to bring him my keys. Brenden told him that I had my keys. This made him really mad because he couldn't get his way, like he has probably been used to his entire life. He then said to me "You know what, I'll take care of this (waving the invoice). You can take your car and leave and don't ever come back." I told him that he was acting rather childish, and that I simply would like to work this out with the owner and determine if this is necessary that I pay. He continued acting like a child, huffing and puffing, and said we're done and continually told me to leave and never come back.