Used Cars for Sale at Infiniti of Tampa in Tampa, FL

Amanda gonzalez

Nov 16, 2016

I got a car wash once by one of the guys named Yosvany Diaz , he did a pretty good job ,, left the car looking brand new

Betty R

Nov 16, 2016

Great customer service and they have great techs. Recommend this place 100 %. I love my FX 35 great car. Thank you Infiniti of Tampa for helping me find a great car.

Nathalia7

Nov 16, 2016

Fast service and excellent job. Excellent customer service. And I would recommend this to my friends and family. Keep up the good work and love that is really clean.

Samoson#1

Nov 16, 2016

Reliable honest service from Brandon Hartman answered questions, performed services needed, quickly and efficiently highly recommend him and Infiniti as a whole has friendly employees - I'll come back again

A. G.

Oct 27, 2016

I purchased my car a year ago and was offered an Interior/Exterior "warranty" from ECP by Ashley the Finance Manager. When I originally purchased my car I asked the salesperson I purchased from - Dave about the warranty and he let me know that if the damage they covered was unrepairable by them then they would replace it. After dealing with ECP for the past month that is absolutely NOT the case. I have cracks in my dash which they say they cover, yet the guy they hire to do the work said even if he fixed it he wasn't sure it would last so he didn't even do it. Why is repair an option if the person hired to do it won't do it? I believe Dave lied to me just so he could get a sale, pretty typical car salesman. ECP told me to talk directly to Infiniti about it after which no one helped me. I personally went there and spoke to John the pre-owned sales manager which seemed helpful at first saying that everyone he asked said that ECP should just replace the dash if they can't fix it and he even said he would try and talk to the people higher up at ECP to get answer and call me back. A week later, no call. I left a voicemail and called again today to leave a message with another sales person and still no call back. How completely unprofessional. The money they charge you for the ECP "warranty" is to buy the clear protective coat that is all, you are not purchasing an actual warranty so buyer beware. Also, the "exterior warranty" protects against tree sap supposedly yet, yet tree sap damaged my trunk hood and I took it to a body shop and they said it needs to be repainted because the protective coat obviously didn't do anything. Then ECP INC. let's me know that the exterior repair is limited to buffing, polishing and wet sanding. So if it can't be repaired by the way mentioned then you are screwed. Oh and the communication with ECP itself is atrocious. I have had to constantly call and email to get any response from the claims representative or anyone else for that matter. What a nightmare. I even contacted Infiniti USA corporate and that was another joke. The guy was incompetent as well as Korby the Regional Director for Florida. Their customer service is non existent. They offered no help or guidance whatsoever on this matter. This is my second Infiniti but after this absolutely frustrating ordeal my next car will be from a true quality luxury brand. I like my car I just wish they would have been more honest and clear up front because now I'm screwed out of thousands of dollars because I was misinformed. Stay away from this place! If you need service work on your Infiniti there is a Courtesy Nissan right down the road that has excellent service and better prices! Go see service advisors Kevin or David there, they used to be technicians and they are the nicest, most helpful guys there!

J R

Oct 19, 2016

Special thank you to Willy Lopez, the salesman person who help us in our purchase, gracias Willy Lopez por tu ayuda a la comunidad Hispana de la Bahia.

NexGen33

Sep 20, 2016

Drive up process is seamless, Juan greets you as soon as you pull in. James the service manager is there to greet you with a smile and ask what is needed. I met all the service advisors who were all concerned about helping me as soon as possible so I didn't have to wait long. I have nothing but great experiences with all of the people at Infiniti of Tampa.

Julia Gonzalez

Aug 29, 2016

I will not be buying another vehicle from Infiniti of Tampa. I purchased a used 2015 Infiniti on 8/13/16 and driving off the lot the engine cover fell off. I called my salesman Oggi, and he told me he would call me back with someone from Service. I received a call the very next day and was informed the part had to be ordered. A week and a half went by and I called to check the status to be informed that they never put in the order. The sales guy didn't help me, I spoke to a service manager on 8/24 and told him my issue, he promised a call back and to date no one has reached out to me. Not to mention that all 4 wheel bearings are rusted and no one will address that either. This is my 3rd vehicle from this dealership and it will be my last. Service and sales do not communicate and client retention is no focus at Infiniti of Tampa.

Kirk H

May 25, 2016

I found the car I wanted. It is a 2012 Ford Mustang. I emailed that I was interested. the next MorningJosh emailed me back. I arranged to go there at 12:00. Josh was the salesman and Lam was thefinance guy. Both were extremely professional and very easy to deal with. Neither tried to sell me something I didn't want or need. I told Josh what I wanted to put down. Josh let me basically pickthe payment that worked for me. Lam took care of all the financing. It was a very quick, fast, easycar buying experience. HIGHLY recommend Infinity to anyone wanting to buy a car. The whole office was very nice and professional. If you go there ask for Josh!!!!!

Michigan man

May 20, 2016

I went to infinity of Tampa with the intention of purchasing a new car. Prior to going in I knew I liked the car and had done my research on the vehicle. Off the several dealerships I have visited this is by far the single worst dealership I have ever been to. After we were unable to agree on a price with the sales person he offered to bring his finance guy in. The gentleman in charge of finance was rude, condescending and extremely impolite. He found it necessary to tell me that since I refuse to pay the price they quoted me (which was several thousand higher than the Clearwater dealership) that I perhaps could not afford an infinity. He alluded to the fact that I do not make enough money to afford such a vehicle.Perhaps I should've reminded him our household has purchased two other new cars from Lexus and BMW within the last year. Unfortunately I did not think he nor this dealership was worth anymore of our time. After seeing that several other people have written a similar views about this dealership I'm no longer surprised by my experience. Going forward I hope to actively discourage anyone from giving this company your business.

Padams

Apr 29, 2016

I highly recommended Infiniti of Tampa Bay. This is my 3rd Infiniti, and although I did not purchase my pre-owned G37 from them, when I encountered an issue I contacted Fadi in the service department. He was extremely helpful and listened to my concerns. I was in and out in less than an hour and the problem was gone. I even test drove the car with Chane, the mechanic who performed the work, to make sure the problem was solved and I was completely satisfied. They treated me with courtesy and respect. Infinitis have amazing warranties and the problem was taken care of no charge. Excellent service, the best dealership experience I have ever had. I will never go anywhere else to buy a car. I hope the General Manager and Owners know what assets these two employees are to the company!!

Hossman

Apr 28, 2016

they charged me $79 dollars to "fix the break noise" worse after the service!. complimentary car wash is a joke, they wash around the car, still dust on the roof and dirty tires!! service was slow and 3 hours later left the infinity of Tampa disappointed again. They don't do what they promise.I am very dissatisfied with the situation regarding the automatic door locks on my Infinity FX35 and am hoping someone is willing to rectify this problem. I purchased the Infinity FX35 new with the expectation that it was a superior product, never thinking that at 42000 miles all the door locks would stop working simultaneously and require over $2700 to repair the problem. This is unacceptable and needs to be addressed. I've done some research on line and have discovered many complaints regarding the acctuaters. My automatic car door opener stopped working while the switch that unlocks the doors still activates the locks. I believe this should fall under a recall. I have notified Infinity consumer affairs and they are not willing to do anything about it. I will never buy another infinity.

JJ

Mar 30, 2016

My 2012 Infiniti qx 56 paint is peeling off and I talked to the service manager and he said that it's something to do with the environmental issue so the warranty won't cover it. I took the vehicle to some body shop to look at it and they told me that this happened because of the paint quality. This is not the first time this manager give me hard time. One time the front grill chrome paint was coming off and this guy said its water mark. My company send me to work in the USA from INDIA for few years and I didn't expect this from a dealership and I paid 70k for this vehicle to get good service also.

HAPPY MOM

Nov 18, 2015

We own an older model Infiniti with a few technical issues and FADI has gone above and beyond with his knowledge and integrity with respect to our repairs. We are grateful for Fadi and his exceptional performance. Now my son can attend college and make it to work safe in the car we purchased as opposed to calling uber!!!Thanks FADI!!!!

Jayne orlando

Nov 9, 2015

I drove over to Tampa Infiniti from Orlando ..there was no pressure .they were really helpful....great experience..

Rosemary Ely

Nov 6, 2015

My adviser takes good care of both my Infinitis, keeps track of the services needed and has them done in a timely fashion! He is always on top of what is needed!! Infiniti stands behinds it cars!

Samantha

Nov 6, 2015

Sales person was very nice and helpful. We enjoyed working with him.

Francisco Rodriguez

Oct 22, 2015

always a pleasure dealing with Eddie Diaz I always bring my car for all its needs to Tampa Infiniti

Jesse Otazo

Oct 22, 2015

Excellent buying experience. I did not feel any pressure to make a decision. The salesman, Anton Boodan was extremely knowledgeable and easy going,

Ravina Suseran

Oct 22, 2015

I highly recommend Infiniti of Tampa. My sale consultant Josh and Chad at the time of my purchase was extremely knowledgeable and professional so as everyone I met that day.... they were all super friendly and upfront which made me felt very confident buying from them. At the time of my purchase both Chad and Josh work with my finance and deliver superior customer service which made my experience remarkable. I will definitely recommend either Chad or Josh at Infiniti of Tampa for your purchase you won't be sorry. In the service department I HIGHLY recommend Mike Barna or Fadi as your service advisor, they always go out of their way and I am always confident they will take care of my car and my service issues!!!!!

Carmen Watkins

Oct 21, 2015

I missed my early appointment but they took care of me anyway. I don't believe I could have gotten an oil change any quicker considering all the customers that were also there to have their car serviced. Mike was very polite and was willing to go the extra mile to make sure I was satisfied with my service.

Gamecocks fan

Oct 20, 2015

We had a great experience, Josh or sales guy was great. He was able to answer all questions we had and even talked to us about different features on the car we did not know we would get. I'm very happy with the experience and very happy with my new Qx60.

A. Davis

Oct 20, 2015

This was my second experience here and both times I left with the vehicle I wanted! Chad Lewis worked with my fiance and I on both occasions and delivered superior customer service. His knowledge was exceptional and he was extremely personable making it very easy to work together. I had gone to other dealerships and there was no comparison in terms of customer service. I felt really welcomed and look forward to returning when my lease runs up! Thank you Infiniti of Tampa for giving me my dream car without the hassle!

Herminia Cadena

Oct 16, 2015

i purchase a car in infinity and they give me the wrong information , i found out after i sign paper work

Jacqueline Schiess

Oct 16, 2015

Fadi is amazing! He is always so knowledgeable, professional and accommodating. He always follows through with what he says and has been very consistent and considerate year over year!

Eddie G

Oct 15, 2015

Great experience with exceptional customer service. Could not have enough asked for better sales rep. Great job Sammy!!!!! You rock.

meraclu1

Oct 7, 2015

I came here to test drive a CPO G37. I LOVED the car and wanted to come back in a day or two with my dad to negotiate and purchase, since this was my first car I was buying myself. Well, Anton asked if I'd been approved for a loan and I told him I'd be curious to see what Infiniti's financing could do. Now I explicitly told him to NOT run a hard inquiry on my credit, and to have his team just crunch the numbers and get an idea of what I could get.I have family in banking and they said this is possible without running my credit. He assured me they would do a "soft pull" and it would only affect me by one or two points. He gave me a document to sign, which I did under the impression that this was the authorization for the soft pull he had told me they would do.I find out hours later that Infiniti ran a hard inquiry on my credit and I took a significant 40 point hit. I came in the next day to speak to the manager, and he told me I should just dispute it but it wont go anywhere. I called and spoke to Lan Nguyen and he told me there was nothing they could do. I told him Anton deceived me and if he couldn't do a soft pull he should've said so, rather than lie to me. I told him I was lied to and he said, "Sorry you feel that way." I told him I loved the car but sadly this poor treatment would keep me from buying the car and he said, "That's okay." Are you serious? You're okay with losing business because that liar Anton screwed me by disobeying my wishes? This dealership has no remorse for what they did, they were incredibly rude, Anton is a scammer, Lan was incredibly condescending, and they made me feel like my money didn't matter to them. It's truly a shame. I was ready to buy this week and they lost my business, and have hurt my chances of getting a good rate on an auto loan elsewhere. Do not bother with these elitist jerks.

Gern8974

Oct 6, 2015

I bought a used car from this dealer and the entire experience was great.The car was delivered about 500 miles away and it arrived in beautiful condition, all detailed and in overall fantastic shape for what I paid for it.This dealer was wonderful to deal with and no one should be one bit doubtful to deal with them.

Daryl C.

Oct 2, 2015

I always have my car serviced here and Brain and Fode are the best at getting me in and out and making sure my needs are met.

Kristina Garrett

Sep 29, 2015

I come here and only here for my car service needs.

MSG

Sep 28, 2015

Buy a new car every 2-3 years. Three from Infiniti of Tampa, will buy my fourth from there next!

Molly Bening

Sep 24, 2015

Friendly. Everyone knows me which creates a homey experience.

Julie Mckell

Sep 18, 2015

Mike, the service manager and Jerry, the head mechanic are a pleasure to work with and highly competent, friendly professionals.

Nancy Gareau

Sep 11, 2015

I purchased a QX60 from Infiniti of Tampa Bay. This is our 4th Infiniti from this dealership. The sales experience is excellent. Sammy was amazing and the process was painless!I love my new car. I would not go anywhere else to buy one!Their service after the sale is also outstanding.

SANDRA COLON

Sep 11, 2015

This is the only place I would purchase an Infiniti! They are truly wonderful and will out any challenging financial situations.

Wendel DeBriz

Sep 11, 2015

Smooth buying experience. Wouldn't change a thing with my buying experience, been purchasing from this dealership for over 10 years. Friendly customer service oriented individuals who are here to help you find the right vehicle for you.

Joseph Cleland

Sep 8, 2015

In the short amount of time I have owned me Infinity I have been impressed with the level of service I have received every time I visit the Infinity of Tampa Service Department. The level of service is second to none and I would recommend anyone owning an Infinity to come and experience it for yourself.

Brooke Scott

Sep 7, 2015

Very pleasant. The repair cost less here than my other quotes and I was given a loaner car. The car was also ready early.

George

Sep 7, 2015

Had a 2011 M37 and was getting service at Infiniti of Tampa for a year or so. Paul was my advisor then and was awesome. Purchased a new M37 later and returned to Paul. Man...I missed him he is even more awesome! His customer service skills are impeccable. He will tell you what he can do, and what he can't (which is rare). He gives recommendations and supports them and lets you make the decision. "Your brakes are at X, it is not mandated to replace them now but I recommend you do because by the time you are scheduled to return it maybe past time". Most places would have pushed you here. The way he presented it made me more inclined to replace rather than repel when a pushy service technician tries to get in my pockets. Plus, he is an all around great guy. He is a strong family man and military veteran to boot! The only thing I can't figure out is why he isn't the service manager by now (no offense to the person that is)!

Lawrence Harkins

Sep 7, 2015

Whether leasing a car or having the vehicle service, it is always a great experience.

Lisa Hayes

Sep 7, 2015

good car buying experience, great service department

trevor harper

Sep 7, 2015

I enjoy being in the service department it's absolutely amazing. It's always clean and well kept. My service advisor Fadi is always there for me when I need any service done to the car, having a service advisor like him who pays attention to detail is good for the department he even gave me his cell phone number to contact him for emergencies. That is awesome customer service.

Racheal Hernandez

Sep 5, 2015

From the day we purchased our JX35, our experience has been a perfect "10"! The staff is very courteous, friendly, and helpful The facility is always clean. The service department is very professional. No matter who you talk to, they are all knowledgeable and will go out of their way to help their customers. The coffee bars is a perk of it/s own. The gentleman that works the bar is polite and courteous. I make the 45 min drive to this dealer; very much worth it!! I recommend all infiniti owners to have their vehicle serviced at Infiniti of Tampa!!

Maria Diaz

Sep 3, 2015

Mike Barna always makes a stressful situation so much easier. He's always ready to help me, is honest about what is going on with my car, and does what he says he's going to do. I love my G37 Sport and I wouldn't entrust anyone else with my car. We don't see each other often (since Infiniti's are great cars), but when we do, it is always a pleasure. Thanks for all you do!!

rogerm

Aug 6, 2015

excellent service experience from fadi who took care of my g37 vehicle last month. it is a grate to deal with a service advisor who has knowledge of the product he is dealing with thanks fadi

Ashley

Jul 28, 2015

It is always so convenient for me to schedule an appointment and my advisor Fadi, makes sure that I have a loaner vehicle for my family to use while our vehicle is being worked on.

Brandon

Jul 28, 2015

I must say that every time I bring my car in for service I feel at home. Everyone is courteous and wants to make sure that you are being taken care of. I will not bring my car anywhere else for service.

carol

Jul 28, 2015

Fadi was exceptional. I needed an oil change before my road trip, even at such short notice Fadi made it happen. I cannot thank him enough. The staff at Infiniti of Tampa Is the best.

George Salles

Jul 28, 2015

Paul Massidas is Fantastic. He is the main reason why I bring my car to this dealership. I always refer my friends and family to him. He knows what he is doing, and really cares about my car.

Kathy

Jul 28, 2015

The entire staff here is always very welcoming and fadi in service always provides excellent service.

Kimberly

Jul 28, 2015

Ask for fadi. He is very patient and will make you feel comfortable when you need major repairs done on your car.

Leslie

Jul 28, 2015

I am always provided amazing service. I never have to wait for service because my advisor paul always offers me a loaner vehicle or a shuttle service to work. They make things so convenient for their customers.

Lynette Rodriguez

Jul 28, 2015

I bring my car to infiniti of tampa because I feel confident that the repairs on my car will be done correctly. Fadi my advisor always makes sure that my car continues to run very smoothly.

Michael Atkin

Jul 28, 2015

On the fourth of July I got stuck in the parking lot at Target. My battery had died out on me. I called up at Infiniti of Tampa and had the pleasure of speaking with Fadi. He was very kind and walked me through everything, from tow truck, to loaner vehicle and even the price of the battery and installation. He really took his time with me in making sure that I completely understood what needed to be done. I will only bring my car to this dealership for service. They really do care.

scott peppin

Jul 28, 2015

I feel like part of the family when I am bringing my car in for service. My service advisor Fadi is outstanding. He always makes sure that I am satisfied 100 percent before leaving that dealership.

Sean

Jul 28, 2015

I have been going to Infiniti of tampa for service on my vehicle for over five years. I will never take my car anywhere else. Fadi is my guy, he always takes care of my family and I whenever we bring our car in for routine service.

Tanika Pozik

Jul 28, 2015

I had a great experience at Infiniti of Tampa. I was greeted as soon as I walked in and my vehicle needs were taken care of right away.

Toni

Jul 28, 2015

I always receive great service at Infiniti Of Tampa. Paul is my service rep and he is always there to answer any questions I have.

Jenrod236

Jul 24, 2015

Definitely recommend going to Infiniti of Tampa for all services. Was in and out on time. Staff was friendly and helpful. Car was fixed and haven't had any issues since. Overall experience was great!

Sylvester

Jul 15, 2015

Great Service, whole staff was great. Worth every penny for the service.

Dominique Vasquez

Jul 10, 2015

Working with Fadi in the service department was the best thing I have ever done for my vehicle. I had an oil leak and he made sure that it was repaired and he also worked with me on the price of everything. I really appreciate your help Fadi!

Lorraine garcia

Jul 10, 2015

Fadi was fantastic. My car was running smooth after the service, and he even went out of his way to make sure that my car was clean when I left.

Stephanie.Ricci

Jul 10, 2015

I called ahead to check the wait to an oil change and was reassured my car wouldn't have a long wait. I arrived and the service agent who welcomed me had taken my call as well and called me by my name, this wasn't my first time at the dealership but the first of gotten this level of service, I should call ahead more often :) after handing over my keys I was asked to wait in the beautifully designed waiting area or ample spaced cafe with complimentary ice coffee with all the fixings, slushed, water and snacks. There's also free wifi and I saw a very professionals with their laptops seamlessly attending to their business needs while they waited. The baristas have always been super courteous and I really like appreciate that. Michael English is my assigned Service Agent and I've worked with him several times he went over a few concerns with repairs that were obviously in sight without a diagnostic being performed. I took his advice to have an upper radiator hose fixed and he quickly informed the maintenance team so I wouldn't wait long. Keep in mind for repairs in such they do provide free rentals but I didn't mind hanging around and doing homework while I waited. When checking out Michael asked how my family was and more specifically a sister I'd once brought in with me. His attention to detail and High level of customer service will have be coming back for years since I plan to stay in the Infiniti family. So thank you Infiniti of Tampa for always taking such good care of me! pS they also hand wash your car which is a nice free perk with a oil change which is also competively priced my full synthetic ran me $79 by mentioning the special listed online.

Adam M.

Jun 23, 2015

Purchased a vehicle here in January. Had a few issues with it. But James in the service dept went out of his way to work with me and make things right. Very impressed with their willingness to make a customer satisfied.

Ann Marie R

Jun 18, 2015

Infinity of Tampa is consistant with the quality of work they do and the customer service they provide. Eddie Diaz is a superior service advisor and I highly reccomend him!

Balram Harripersaud

Jun 4, 2015

Only a few words needed. Go see service advisor Mike Barna. Awesome customer service that I've ever had at any dealership from any service advisor. He truly cares and definitely takes the extra step and goes above and beyond to make sure your service was done right and promptly. Go check him out! I bought my g35 from a local dealer and I had no clue about what this vehicle needed yet alone what it cost to get things fixed. I'm a working student and mike knew that. He did everything possible to make sure only fix what was needed at the moment. With a car at 100k it was in great condition. Also I have an extended warranty with a company and he worked hand in hand to make sure he got items covered. Nevertheless, speaking I had a Lexus before my Infiniti G35 and the service that he provided was outstanding compared to Lexus. Great customer service is hard to find these days and trust me Mike would not fail on that. Definitely 5 stars in my book.

Maria

Jun 4, 2015

The only reason I continue to buy new infinities is because of the exceptional service Fadi has provided me in the last 3 years. I got my best friend to also buy an infinity and recommended her to Fadi and she loves her car and the service is much as I do.

Maria Lopez

Jun 4, 2015

Fadi has been amazing! he explains things to me at a level I can understand and is always so accommodating. I recommend anyone to visit Infiniti Of Tampa. Fadi is always happy and greets me even if he's with someone.

Balram Harripersaud

Jun 4, 2015

Hands Down! Go see service advisor MIKE BARNA. His customer service was exceptional. I've had my share of vehicles from Lexus, to BMW and the customer service that was delivered by Mike and Infiniti of Tampa was on point. I own a 2005 G35 and bought it from a local dealer, not knowing anything about what this car needed as to what it would cost to fix it and I'm a working student my budget is pretty tight. Nevertheless, i brought the car in and before i forget to mention i have an extended warranty (not naming them) but lets just say they nit-pick on what they want to cover. However, Mike was on top of his game to get certain items covered that this vehicle needed being that its 100k and i was on a budget. He went above and beyond with constant communication, providing me a rental while the adjuster came out and making sure the job was done right with the technicians. Overall, One of the best service advisers that I've dealt with so far. Go see him! You would not be disappointed.

Melanie

May 31, 2015

James has turned around the service department....prior to him the service department was lacking in many areas. Its top notch now and I will not go anywhere else.

g35

May 29, 2015

Usually great service from this dealer, Im very disappointed with the service I received this week and the rep was not very satisfying at all. I will take my money and business elsewhere now.

Carrie

May 28, 2015

Normally I do not look forward to the car buying experience, but Infinity of Tampa is by far the best dealership Ive ever been to. They made the whole process fast, convenient and easy. Everyone was so helpful and really went above and beyond to make the process stress-free and enjoyable. Both the sales and service teams are exceptional to work with. I love my new Q50! I couldnt have asked for a better experience. This is the only dealership I will go to. Thank you guys!!

Adri

May 18, 2015

I love the service and attention I receive from Paul Massidas and his staff!! They always make it easy for me to get in and out in a beat! Thanks guys for all you do! *for some reason it won't allow me to move forward without choosing a representative listed so I just choose one but Paul is who I work with and he is awesome!*

WilliamG

May 16, 2015

As always, my service advisor (Brian) gave me exceptional customer service. It is always a pleasure to visit your dealership, even when it costs me a few $'s.....money well spent!! Thanks and keep up the GREAT SERVICE!! My current 2012 QX56 was the second one I bought from you, when the time comes, I will be purchasing my 3rd one from you as well. Thanks!!! William R. Green

Rick S.

May 12, 2015

I have been an Infiniti owner for ten years now. I have chosen to have all my service performed exclusively at the Infiniti of Tampa Service Department. They have been professional and honest with me over the years. It's nice to be treated like more that just a number.

Km

May 1, 2015

I am satisfied with infinity thus far in regard to their service department. They are honest and have kept my car running properly for some years now. On the occasion I have an issue they are reasonable in offering solutions and don't hassle you with added costs. I would like to thank Eddie my service adviser who is always willing to go the extra mile for me.

Jose Torres

Apr 28, 2015

I will like to express my satisfaction when I took my car in for regular maintenance yesterday. I had the pleasure to work with Brian Ellis the service advisor at Infiniti of Tampa. Brian was always cordial and willing to help me. Brian is an adept communicator and is one of the best advisors I have had the pleasure of working with. Brian understands how to listen to customers and extract those details which make a big difference. The overall atmosphere at the dealership was very professional, clean, very enthusiastic, energetic and displays positive behavior. I was extremely pleased with the overall service I received and I highly recommend Infiniti of Tampa to anyone looking for a pleasant experience when servicing your vehicle. Thanks,Jose T.

kathy meyer

Apr 17, 2015

I visited this dealership for a very minor problem with my g37. The service I received was courteous and timely. Brian Ellis made the procedure painless. I would visit this dealership again without hesitation.

Softskin

Apr 16, 2015

Highly impressed with the service experienced from Fadi on my first visit. I live in Oldsmar and there are closer dealerships for service of my newly purchased vehicle. I will be driving the extra miles to get continued car service care from Fadi.

jbear

Apr 9, 2015

I took my G35 in for service and an opinion on whether new tires were needed. The service was very well explained and performed. The tires were right at the point of needing replacement which I had them do. The pricing was very competitive and the work performed in a timely manner.

RLott

Apr 7, 2015

We have three infiniti's and very happy. The service department is exceptional and Mike is easy to work with. No complaints just compliments.

Satisfied Tampa Customer

Apr 7, 2015

Overall this is a very high quality dealership. Very professional closing the sale, no pressure. Subsequent service has been outstanding. Excellent facility and very efficient staff. Recently had an issue with the A/C that had me concerned but thanks to service representative, Brian Ellis, the issue was resolved promptly.

Ken

Mar 26, 2015

Service manager Eddie Diaz is the best, I have dealt with him since I bought my 2003 G35. Now I own a 2013 g37. I was sorry about his absence for a while but I was excited to see he had returned. I will definitely return to have my vehicle serviced again & again. If Mr. Diaz leaves so will I ! Your car wash guy could expend a little more energy on the bugs on the front of my car.

Cooley High

Mar 25, 2015

I have a 2004 M45 and had taken it to a repair shop for an alignment. When they had finished, my auto was, to say the least, "JACKED" up. The steering was pulling to the right and the steering wheel was anything but straight when sit behind the wheel. I asked the repairman what was up and they claimed that I would have to bring it back because there has to be something else wrong. I immediately called my service advisor who happens to be Eddie Diaz and he advised me to bring it in. When I arrived, the greeter was very professional and Eddie was there waiting for me. Eddie has been my advisor since I purchased the vehicle and is always helpful and very professional. He advised me he would take care of me and we talked about old times. Once my vehicle was finished, I was completely satisfied with the results and Eddie even gave a discount on the repair. Wow!!! what more could I have ask for? Great job guys!!

Todd

Mar 24, 2015

Most dealships have a disgusting reputation and the industry as a whole has a bad name. It is people like Fadi that can actually revive the industry and hopefully regain its level of respect that it deserves. I have never been dealt with the utmost sincerity and integrity that Fadi has offered me. He truly is one of a kind. Many dealerships could learn a thing or two from lower level management in order to increase revenue, sales, retention ratios etc.... by simply trying to understand what truly ticks customers and how to have them engaged fully. I thank Infiniti of Tampa for allowing me the experience of a lifetime of actually feeling appreciated as a customer and catered to. Whatever you guys have trained Fadi you have done a magnificent job and he has pleased me and many many others. Thank you Infiniti of Tampa.

JC

Mar 23, 2015

Eddie Diaz is wonderful. Top notch customer service. Goes above and beyond to help customer. Eddie will be my advisor going froward.

Amy Green

Mar 20, 2015

I drive my Infiniti Q x56 all the way from Orlando and have been since I met Fadi, he's honest and he treats me like family,he's always talked at my level it made me feel comfortable that made my experience a good one! i've recommended for other people at my hotel to him and they all now drive all the way to Tampa for their service as well. Always a pleasure to deal with him.

Betty

Mar 19, 2015

Normally the car buying experience is like pulling teeth... But this time they made me feel comfortable and not like just another client. Lam, Jeremy, Josh and John all made this the easiest of them all. Thanks guys.

Gabriel

Mar 19, 2015

Great place to buy a car. Professional, and fair pricing. And a great selection of vehicles

CD

Mar 10, 2015

We currently have 2 Infiniti's which makes #'s 3 & 4 for us...we love the cars. Since moving to Tampa over 10 years ago, we went from Infiniti to closer oil & tire shops and then after to a 5 hour oil change and having the electrical system go weird (found out the new guy got to practice on our car), I went back to Infiniti of Tampa. They match the price of tires and I really like getting a clean car back after oil changes and repairs. Eddie has been great to work with over the last several years and I'm happy he's back. He's extremely professional, greets me like a friend when I come in and I feel very confident that my car gets what it needs when it needs it. I also believe that going to Infiniti for the recommended checks has kept my car in what I feel is near new car condition..even at 130,000 miles.

Long-term Customer

Mar 3, 2015

What separates Infiniti of Tampa from any other dealership is the relationship after the sale is complete. Their service team makes having your car serviced an enjoybale pleasure to look forward to. They are always professional and polite. When providing assistance you are the only priority, not just a top priority for your service advisor. Paul has always made my experience with Infiniti of Tampa exceptional!!! After picking my vehicle up from the service team I always feel that I could not have made a better choice than doing business with Infiniti of Tampa. AGAIN, my hat goes off to Paul M. THANK YOU!!!!!!

Lwilliams

Mar 3, 2015

By far the best dealership i've ever been to. From the service drive down to the service advisor. Best service skills and super friendly. Bonus is he is so gorgeous.

Anne C.

Mar 2, 2015

I was referred to Brian Ellis for service by a family member even though I have a Toyota and not an Infiniti. ...now I will never go anywhere else. Excellent service , and communication of what was and what was NOT needed. Brian made sure I had a comfortable place to wait and a nice cup of coffee while needed parts were ordered and my service was completed. I drove from Pasco county...and I will gladly do it again for this level of quality service. Thank you Brian!!!

tallone

Mar 2, 2015

It was okay. I went in for an oil change. They are always on the up-sell (tires, brakes, batteries...); when you decline, they leave you alone from that point on. I assume they did a good job. I never have the same agent twice.

Brian Ellis

Feb 23, 2015

I bought My Infiniti M35 about a year ago and I've dealt with Brian since day one. He is such a great person to work with he goes out of his way to please his clients always happy and attends his clients awesome.

Nascar60X

Feb 23, 2015

I took my 2014 Q50 Sport Hybrid in for its first service. Eddie Diaz has been my service advisor for my last three vehicles. I can call Eddie and ask for help getting my car in for service or repair and I have NEVER had an issue. All repairs and service that I have had were all done right the first time. Eddie is the BEST service advisor that I have ever had! I recommend Eddie Diaz to anyone who wants great service for their vehicle.Donnie McGovern

Mike Z

Feb 19, 2015

It is a pleasure working with Brian Ellis. Great service all the way around.

Nancy S.

Feb 19, 2015

Infiniti of Tampa is a quality organization. I went to them for service and when they tried to open my hood they discovered that my hinges were frozen. They thought that they would need to take the fenders and other parts of the car off to repair the hinges. The service manager, Brian, took it upon himself to work on getting the hood open. He was successful. He saved me a great deal of money and a return trip to the dealership. Rather than using this as an opportunity to make more money, he has a happy customer who won't go anywhere else for service and am sharing my experience on this site. Brian also touched up my paint since I was the last person of the day and I didn't think that I could do a very good job myself. If Brian is an example of the way Infiniti of Tampa does business, I'm a customer for life. One more note...I went to the dealership for service because of an " oil change special." I assumed they were going to use the "special" as a way to find many things that needed repair. That was not the case. I got a fantastic deal on service, no follow up was needed, and my car was sparkling clean at the end.

BryanD

Feb 16, 2015

I purchased my friend's Infiniti late last year. I've become a big fan of the brand and vehicle, and am looking at a Q50 in the coming months. My first service experience was excellent - plenty of communication and a timely turnaround. There was a warranty item resolved, along with some general service work...I was pleasantly surprised with the pricing on the non-warranty effort. Brian Ellis was great to work with - I've become a big fan. I had a battery issue a few weeks later - the garage down the street broke a terminal during installation which left my son and I stranded after dinner. I had it towed to Brian the following day and it was fixed in very short order - lessons learned, Brian and Infiniti of Tampa are my service partners going forward. Thanks Brian!

Toth

Feb 15, 2015

Brian Ellis is a wonderful representative! He is an excellent communicator and is very helpful.

Brett B.

Feb 14, 2015

I've been a customer of Infiniti of Tampa since I got my G35 in 2008 and over that time, I have had nothing but positive experiences. Recently, I purchased a Q50 and along with that I got a new service advisor, Brian Ellis. I am not sure which I am more impressed with, the Q50 or Brian. To say he's gone above and beyond would be an understatement. One example of his commitment to excellent customer service is helping me on his day off when my car got a flat tire. No one likes to have to bring their car in for repair and it's kind of like going to the dentist. With Brian, you can trust that he will do what's right and get you the best price possible.

Alyssa K

Feb 13, 2015

I always have a great experience in bringing my car to be serviced here with Fadi. He is very knowledgable and always is accommodating to my very busy work schedule. I refer everyone I know here because of the consistency in good service. It's nice to not have to worry about things getting done correctly or taken care of promptly. I will continue to only deal with Fadi.

Antonio C.

Feb 13, 2015

The quality of service is outstanding at this dealership. My advisers Brian Ellis and Fadi Alzeideh have renewed my sense of trust in car dealerships. They are instrumental in getting things done correctly, each and every time I have visited this facility. They have the ability of making a car service/repair issue seem trivial. One can walk away with the feeling and satisfaction of being in good hands. I can truthfully say that Brian and Fadi are the epitome of their contemporaries and true assets to Infiniti of Tampa. At Infinity of Tampa, the people are OUTSTANDING, service is great, quality of repairs excellent, facility immaculate and prices are cost effective and consistent with quality of service. Overall outstanding!

Brenda Guzman

Feb 12, 2015

Your first impression is that you are arriving at a luxury dealership. Waiting areas with coffee, beverages, tv's, lounge and variety of snacks to choose from. Staff is really attentive and professional. My advisor Brian Ellis is the best. Always with a big smile and engaging in conversation to make sure your needs are taken care of. Brian makes sure you are comfortable while waiting or even helping you to get a ride to the nearest mall if needed. Place is clean and organized and they never fail to schedule an appointment even on busy days. I am so glad my Infiniti is well taken care of! Thanks Brian and Infiniti of Tampa for excellent service!

ErickP

Feb 12, 2015

The best service I have ever experienced. Thanks to my advisor Brian that was very polite and thankful. Great service great people to do business with thanks a lot Brian.

Karen W

Feb 12, 2015

I've been to a few different Infiniti dealerships in Florida and this location is by far the best because of your service advisor Fadi. He is amazing. I have always been treated with the upmost respect from him. He always listens to my needs and I am able to always find a viable solution. Fadi is the only person I will deal with. He was wonderful with accomidating my work schedule and understanding that I needed a loaner. When I arrived to drop my car off He had all my information set and ready to go. My loaner was pulled up to the door and warmed up and ready to go. I recieved a phone call the next day with an update on my car. When I returned the loaner again I was greeted by fadi who explained everything. When I went outside to get my car it was pulled up to the door, washed and ready for me to go. My car is always returned to me clean and just the way I brought it in. I have now had several interactions with him and he has always been helpful, friendly and accomidate my needs. I have referred several people to this service dept. even people who did not buy their Infiniti from you guys. Thank you agan for all of your help Don't change a thing!!!!

Reggie Noble

Feb 12, 2015

Ask for FADI in service! I always recommend everyone to him! never had a bad experience its always easy and a pleasure.

Robbin c

Feb 12, 2015

ever since i started working with Fadi i refuse to sell my car even though my husband wants me to. I refuse to deal with any other dealer and the service fadi provides is exceptional.

Sue Y

Feb 12, 2015

Fadi always goes above and beyond, he makes everything so easy and always finds time to fit me in. I was recommended by people from my work to him and I would never go anywhere else!

Erick

Feb 11, 2015

The best service I've ever received my advisor is Brian Ellis he is nice courteous and always a great person to do business with. Great prices for any service needed they treat their customers with the upmost value I love them and wouldn't go else where.

Jason

Feb 11, 2015

Brian is a good guy! He is really cool and handsome.

Scott

Feb 11, 2015

Brian the Service advisor is outstanding, the best customer, and really outstanding . He works real hard to make sure you feel that you are his priority.

X

Feb 11, 2015

I want to take some time to recognize Brian my service representative at Inifinity who always does an excellent job and very professional.

SF

Feb 6, 2015

Ask for Paul in the service department. He will always go the extra mile to make sure you are fully satisfied. He remembers his clients by name, always makes sure to give me new windshield wipers, and is super friendly. I didn't not purchase my Infiniti here, but I'll always come for service.

Darlene

Feb 3, 2015

My experience at Infiniti was excellent. I have owned Infiniti's for many years and have always bought from this dealership. Abe was a great sales associate and made my experience easy, quick and pleasant. Not to mention I absolutely love my car!! Thank you!

TinQ50

Jan 30, 2015

Second time doing business with Infiniti of Tampa, they are awesome! Aaron is the man! What I like best is their professionalism and integrity, hard to find at other dealerships. I drove four hours and would do it again. Bonus: I love the car.

Audiomic

Jan 28, 2015

I called the service department at 9:30 on a Monday morning and was able to get an appointment for my FX37 for 2:00 that afternoon for regular scheduled maintenance. I arrived at 1:45 and was greeted by Kevin, who got my car into service immediately.Infiniti of Tampa has an extremely nice and clean waiting area for service customers. I took advantage of their free snack bar. The young man running the snack bar was extremely polite and very helpful. He also indicated that he was part of program for helping Autistic adults. I am glad to see that this dealership is sincere about giving back to the community.Kevin came in twice to give me updates on the car and to see if I needed anything while I waited. When it came time to checkout, he had all of the paperwork completed and explained what they had done. He made a couple of recommendations for future repairs, but did not pressure me to get them done immediately. I signed the paperwork, paid and was out the door ver quickly.I would recommend Infiniti of Tampa to anyone who owns and Infiniti.i

Rick

Jan 27, 2015

I worked remotely with Rich Dubin who was recommended to me by a business associate. Rich was responsive, very thorough and accommodating in working with me to make sure that I selected the car that I was looking for and obtaining for me the best deal available without numerous back and forth time consuming communications. Once we agreed on terms for a new Q70, Rich met me at the airport, drove me to Infinity of Tampa and I was driving away in my new car within 90 minutes.This buying experience was the most professional and efficient that I have participated in and I would not hesitate to do the same again in purchasing my next Infinity. Thanks Rich!

Toolfool

Jan 27, 2015

I worked with Anton and Jeremie to locate a late model FX or QX70 with very specific options and color. Perhaps I got lucky but within a day they located a vehicle began the certification process.My wife and I were treated in a highly professional manor by what I concider to be a truly knowledgable team.I haven't taken possession yet as they are adding a few dealer options and detailing.If my experience moving forward with this dealership continues at this level of professionalism I will be very pleased.

Kclei7

Jan 22, 2015

I had a great experience with Courtesy Infiniti & with Rich Dubin. I left with a new car that I wasn't planning on purchasing that day, but the deal that Rich helped me with was just too good to pass up! I love my new Infiniti & the whole purchasing experience was so less stressful & satisfying than any other car purchase I have made (& I have made several). I didn't feel haggled with or tricked into anything I didn't want. I left feeling that I paid a fair price & got a great deal on a great car. Thank you Rich!

gabby

Jan 13, 2015

Words can't describe how happy and satisfied I am with my purchase. The team of Infiniti of Tampa met all my expectations and more, all my requests without any extra costs.....they were friendly, welcoming, direct and honest....all that was discussed over the phone and emails took place once I went to the dealer!!!!! No 'hidden surprises'.....I will def return for another car!!!!!

rodanone

Jan 2, 2015

I recently purchased a 2003 Porsche 911 from Aaron at Infiniti of Tampa and need to write this review. I experienced an extremely solid and painless used car buying experience with him and he deserves a shout out.I waited until I put over 1000 miles on the car to be sure of the quality prior to writing this. Not one issue thus far... Not one. Which is unusual for a used Porsche regardless of age or mileage.Now I've been burned in the past and have been extremely skeptical of car dealers overall. Let me assure you that that isn't necessary with Aaron. You can actually just relax and talk to him. Don't be afraid to ask questions. He is extremely accommodating and wants you to feel comfortable with the car first. I think I put far more pressure on him than he did me.I never thought I would be able to recommend anyone selling used or new cars. I am pleasantly surprised to say that Aaron at Infiniti of Tampa is a person I'd be ready to buy a car from again in a heartbeat. And certainly he did a great job with a car that is alien to most car dealers that don't specialize in them.If I was buying an Infiniti he would be my choice. (John in Finance was awesome as well...!!!)Thanks Aaron (And John)!

Arthur W.

Dec 23, 2014

Brian is outstanding, a great service advisor and an asset to Infinity.

A customer from St. Petersburg

Dec 18, 2014

One of my friend buy two Infiniti vehicles from this dealer. She recommended me to check out the place, so I drove 20 miles over there. First, one of their salesman went with me for a test drive, and he was helpful. During the test drive, I requested a mechanic inspection from a third party before buying a car and got approved. However, when we try to make a deal, there was another guy showed up (his name is Lam) and his attitude was unacceptable and unprofessional. He showed me a paper that showed all the services their shop did and denied a mechanic check, and he also said that the Infiniti of Tampa mechanic shop did all the job and they putted more money to the car than my mechanic does. His attitude was like Infiniti of Tampa is better than all other dealers in the town. I can't believe his attitude to a customer. He rudely raised his voice to me and insult me after I decided not to buy a car before a mechanic inspection. Need to say more? When I decided to leave, he yelled at me "don't come back here again and don't bring any paper with you". Overall, horrible experience, and I DO NOT RECOMMEND anyone to buy a car from the dealer.

B cook

Dec 4, 2014

This place was a joke. I waited 30 mins for this guy to bring a car around for me to test drive and he said "sorry I could not find it." After the test drive I asked for my vehicle keys back and he said he would have to go get them. They offered me a fair amount for trade in and then wanted me to pay MSRP? Really? Ok. To find out the salesman had my keys all along and when I saw what he was trying to do I said give me my keys and walked out, to find my vehicle on the otherside of the building carrying my little girl. This was the worse place I have ever tried to buy a car from. I would never go back. When I contacted the head sales mangager he could care less. They try to rip you off and hold your keys after they appraise your vehicle. To bad I was only in the office 10 min while he tried to crunch numbers and I had, had enough.

Benjamin Joseph

Dec 4, 2014

After telling numerous service members not to use chemicals in my car because I am chemically sensitive, they used two of the most dangerous consumer chemicals very lavishly and then didn't remove them. Then they refused to deal with the issue and blocked us from coming to the dealership. Our new Infiniti sits parked and we cannot drive it as we look for specialists to remove the chemical. Whether you're chemically sensitive or not, these chemicals are very dangerous and you should not leave this dealership alone with your car.Below is one small excerpt of the side effects of one of the dangerous chemicals that the dealership used, this is from the MSDS sheet of the chemical they admitted to using:WARNING! FLAMMABLE LIQUID AND VAPOR. MAY AFFECT THE CENTRAL NERVOUS SYSTEM CAUSING DIZZINESS, HEADACHE OR NAUSEA. MAY CAUSE EYE IRRITATION. MAY CAUSE SKIN AND RESPIRATORY TRACT IRRITATION. PROLONGED OR REPEATED CONTACT MAY DRY SKIN AND CAUSE DERMATITIS AND BURNS.

Antonio Perez

Dec 3, 2014

I purchased my car a few years ago and have serviced it there from day one. Staff is professional, attentive, but most importantly have gained my trust. Fadi Alzeideh is an outstanding adviser with intergrity. Providing expert advice that I can trust. Prices are reasonable and work is always outstanding.

Andrew Cox

Dec 2, 2014

I have purchased 3 cars from Infiniti of Tampa, and prior to moving to FL I owned 2 Infiniti vehicles prior to that. I would highly recommend all aspects of the Infiniti of Tampa dealership. The sales process with all 3 vehicles was absolutely painless, quick and very smooth. They were actually a pleasure to deal with, and I feel very comfortable in the deal that I got on each vehicle. I have also had my vehicles repaired and serviced with them. I can tell you that no one is better than their service department. Over the years I have nothing but praise for them. My service consultant, Brian, is absolutely fantastic and takes care of everything. If he is not available, then every service consultant I have dealt with has been great! I will continue to buy from Infiniti of Tampa and definitely have my vehicles always serviced there. Thanks Infiniti of Tampa and keep up the great work!

Alexis77

Nov 2, 2014

I am driving my third Infinity and will only go to Infinity of Tampa for service. I was always told that the dealership takes advantage of you and overcharges. As a female, I have found this to be true at other places but never at Infinity. Their prices are fair and after you go once they send you coupons. Paul Massidas is my service professional and he is wonderful! I call him directly when I need anything and he takes great care of me. He always has a great loaner car for me, gets me in and out quickly and I never have to deal with anyone else. If you want to wait on your car they have a great lounge area that has wifi and a free coffee/snack bar. I highly recommend Paul and the service department at Infinity of Tampa to everyone!

ForrestB

Oct 28, 2014

I have a 2003 G35 Coupe 6 speed manual with Brembo brakes. I bought it brand new and got the first one in South Florida where I was living at the time. Although I typically never keep a car for more than 3 or 4 years, my plan from the start was to keep this car, with its classic styling indefinitely. Therefore, even after the warranty period expired, I have continued to bring the car to Infiniti of Tampa for All service and repair except for an occasional oil change elsewhere. All dealers are known to have higher repair costs than independent garages and Infiniti of Tampa is no exception. However, you get what you pay for - they are thorough, professional and stand behind their repair work. I have never felt that they tried to sell me on an unneeded service or repair - they are honest folks. My long time Service Advisor moved out of state and I just started working with Fadi Alzeideh. He is friendly, professional, knowledgable, detail oriented and looks for ways to save you money on repair costs. I spent at $1,150 on the latest repairs and they had my car for several days. When I picked the car up on Saturday, Fadi had the day off. I had some questions and Fadi called me from Home on his day off to answer them. I usually ask to see parts that have been replaced but forgot to do so this time. Not to worry, Fadi was one step ahead of me, anticipating I might ask that and he took photos of the worn suspension parts to show me. Now That's Service! Infiniti of Tampa Service Department and especially Fadi Alzeideh - Highly Recommended.

MM "Proud Army Mom"

Oct 20, 2014

I am a very Satisfied and Happy Customer. Infiniti of Tampa's Service Team is incredible and have always looked out for my Best Interest in any repair on my vehicle. My recent visit was exceptional as well and my Service Advisor, Isaiah was Amazing and calmed my fears of a potentially serious repair that ended up not being so. Thank You Infiniti of Tampa for keeping my vehicle in Optimal Care. Sincerely, M. M. (Proud Army Mom)

JBNuke

Oct 10, 2014

My customer service representative, Brian Ellis, was extraordinarily helpful (even if the repair charges were quite high), but I thought you should know that another representative, Paul Massidas, was unbelievably rude and unhelpful. Since Brian wasn't at the front desk when I arrived to pick up my car on October 8th and Paul was the only "free" person (without a customer) at one of the front desks, I asked if he could locate Brian. You would've thought I'd asked him if he'd like a root canal. He told me to wait and he grudgingly told me he'd try to find Brian. After 20 minutes in the waiting room, I went back to the front desk and it was quite apparent that Paul had made absolutely no effort to locate Brian. Just because I wasn't Paul's assigned customer, he should realize that his negative attitude and refusal to assist a customer who wound up paying nearly $1,900 to your dealership for repairs would reflect quite poorly on your organization. Again, Brian is a prince of a guy, and, despite the hit on my wallet, I enjoyed working with him, but Paul's passive aggressive approach was not at all appreciated.

colleen nash

Sep 18, 2014

Infinity of Tampa's service center always exceeds my expectations. April goes above and beyond to provide superior customer service.

michael.j.duggar

Sep 18, 2014

Customer Alert: On Wednesday, August 20, 2014, the NAME, ADDRESS, and TELEPHONE NUMBER of a customer of Infiniti of Tampa was given to a TOTAL STRANGER and customer of the Infiniti Dealership in Orlando.I called the customer to warn her that I had been given her information.A complaint was filed with Infiniti corporate #15071423. On Thursday, September 4, 2014, a call was made by Destiny in Orlando Infiniti explaining that the problem was the software that the Infiniti Dealerships use. When tersely confronted about this in person on September 5, 2014, it was explained to the customer that because you could get this information from a simple GOOGLE search, it was OKAY for TOTAL STRANGERS to be given your NAME, TELEPHONE NUMBER, and ADDRESS by ANY Infiniti Dealership. If you are okay with your Infiniti Dealership giving out YOUR NAME, ADDRESS, and TELEPHONE NUMBER to TOTAL STRANGERS, by all means continue to do business with your Dealership. If it doesn't concern you that your NAME, ADDRESS, and TELEPHONE NUMBER of your family members be given to TOTAL STRANGERS, by all means continue to do business with your Dealership.You have been DULY WARNED.

Billy atshan

Sep 8, 2014

Everything was amazing , they always treat me like I'm the king , I drive all the way from Kissimmee cause you guys always treat me better than the orlando dealer , fadi is always very welcoming and makes sure all is done

MartyFL. A Raving Fan

Sep 4, 2014

A first rate luxury automobile experience. I drive 1 hour from Sarasota to service my car there as well as leased my car there. Because they blow the other guys away!

H Patel

Aug 28, 2014

When you pull up to the gleaming building and park in an air conditioned spot protected from the elements like the sun and rain, walk thru the doors to a modern state of the art first class airport lounge type environment it feels relaxing . I was surprised to see Brian again in the service department since I have been coming here for 6 years because of Brian. When you trust someone and they treat you like friends and family that makes all the difference and its the people inside the shiny building that keep you coming back for fast, dependable, honest , stress free visits to the service department. Brian has so much knowledge what an asset to your organization . the snack bar lady was fantastic also!

Infiniti of Tampa Bay

Aug 27, 2014

Excellent services and cordial staff. Its a pleasure to visit this location because they provide quality service plus have great customer service staff. Fadi and Paul go above and beyond to help the clients.

lrojas3127

Aug 14, 2014

I took my 2008 G37S to have the sunroof repaired. Sunroof was repaired to my satisfaction. I have no comment on Customer Service or Over All Experience

Gregory

Aug 13, 2014

Bought my G37 there, so far car is great. Went in Saturday for oil change and and issue with driver window it auto working. The service agent, Tlyra, was just excellent, greeted us, I explained what was going on, they took the car and within 1.5 hrs, back on the road. Facility is clean and staff on this visit we're great. Only gripe I have is that I tell them not to adjust tire pressure and each time it gets done(tires are warm on arrival, so when they check ,it's always high and they lower to factory specs, but once you park and tires cool, now you are many psi below). Anyway, great experience, they really are trying to provide good service.

Sergio

Aug 12, 2014

I came in for a simple windshield wiper replacement. I normally would have avoided a dealership but unfortunately my car model has unique wiper blades and only the dealership typically has it in stock. It was very outstanding service. Polite and quick. I would have been very happy with it even if the last part had not happened. The guy helping me came to get me and told me "you're all set." I was confused and asked, "what about paying?" and he replied "don't worry about it, I got you some new blades you are good." I was shocked and happy at the same time. The best part was how discrete the guy was about it. He wasn't looking for a pat on the back or a tip, I truly believe he was just helping a stranger out and looking for nothing in return. This shows me that this company cares about its customers and the most likely all of their employees embody this same level of customer service. I will be back for any services I need and hopefully soon, when I purchase my next car.

Ken

Aug 11, 2014

Isaiahs did a great job of getting my vehicle in for service quickly and explaining my options prior to service. The facility was very clean and everyone greeted me.

BigLue

Jul 25, 2014

The only, and by only I really mean the only thing that I wasn't completely thrilled about was the long wait. Spent about 6 hours at the dealer. However, given the circumstances of my financial situation it was warranted. At the end, the finance manager moved heaven and earth and found me a great financing deal. Now I'm rolling in style and could not be happier with my new vehicle and payments.

Lydia B.

Jul 18, 2014

I have bought my last two cars at Infinity of Tampa and will always go back. They make you feel special and treat you well. I have to say customer service is outstanding. Making appointments to service my vehicle is so easy and fast. The crew is extremely friendly and accommodative. Just a great overall experience!

Tizlvt

Jul 14, 2014

All service and repairs completed as promised. Very clean and nice facility and really great people working there. A really nice experience.

Chelsea & DeAnn

Jul 10, 2014

We were really at a breaking point in frustration with our car hunting when we found the exact model that we wanted online at Infinity of Tampa. We had located three in the nearby area and narrowed it down to theirs and another one. After working with Sammy and a test drive our decision was made and we moved over to Kariim in Finance. He worked very hard at besting our pretty unbeatable rate from our credit union and we went with that choice. Overall, after a week of stressful and horrible experiences, these guys were a relief and swayed our decision to buy from them. We trust that our service experience will be as positive!

Gatorick

Jul 9, 2014

Fadi was, as usual, professional and helpful. My minor repair was handled quickly and below what he initially estimated.

Jimmy

May 27, 2014

Infiniti of Tampa went above and beyond! Amber in inches service department was awesome!

Michael

May 19, 2014

Barnd new facility is awesome! Staff is great and exceeded expectations.

Tasha Watkins

May 16, 2014

I would not recommend my friends and family to this dealership. I guess since we were buying a used car and not an infiniti we were treated differently. We felt rushed and felt like they wanted us to leave. The main reason I will never return nor recommend you to anyone is because my husband asked if the weather strip could be snapped back in on my car and your service guys ripped it off. We didn't notice until after we left. We called the dealership and they kept saying they would call us back and let us know what could be done. 3 weeks later no call back. You simply do not care. Not to mention we were told we would get a whopping $35 worth of gas put in our car and when we went to leave the tank was on E. We drove all the way from Tallahassee to buy this car. Regardless of if we are spending $20,000 or $80,000 we should be treated the same.

TashaNWatkins

May 16, 2014

I would not recommend my friends and family to this dealership. I guess since we were buying a used car and not an infiniti we were treated differently. We felt rushed and felt like they wanted us to leave. The main reason I will never return nor recommend you to anyone is because my husband asked if the weather strip could be snapped back in on my car and your service guys ripped it off. We didn't notice until after we left. We called the dealership and they kept saying they would call us back and let us know what could be done. 3 weeks later no call back. You simply do not care. Not to mention we were told we would get a whopping $35 worth of gas put in our car and when we went to leave the tank was on E. We drove all the way from Tallahassee to buy this car. Regardless of if we are spending $20,000 or $80,000 we should be treated the same.

KimRico91

May 13, 2014

We just leased our second vehicle from Infiniti. Our first experience with our sales person, Rich, was wonderful and we continued to stop and say hi to him whenever we brought the vehicle in for service. The new facilities are top notch with a nice cafe in the waiting area. Customer service (Tina!) has been friendly and quick from the greeting to close. When our current lease was up it was an easy decision to go back to Infiniti of Tampa, even though it's a bit of a drive for us.

Ron Moore

May 7, 2014

The last 3 vehicles I purchased were from your dealership,I'll be back. T'lira Ayres is worth her weight in gold.She knows the cars she deals with,very good communication skills with the added ability of keeping her word. Over the years I have found these assets to be consistent. I can easily see her as a role model for future employees.

Randy Cannon

Apr 22, 2014

I have bought two Infiniti's and very happy with the vehicle. Customer service is above all others.

Carl

Apr 6, 2014

I called infinity of Tampa to ask if drivers window (2010 g37s) that sticks is covered under factory warranty, I was told yes it is, drove an hour to get the repair. Was told after I arrived that to screws that hold the window are loose are not covered under warranty. And they wanted $250 to tighten them. I left dealer called Infiniti USA and they returned my call and told me it is covered. Called infiniti of Tampa and was again refused to have window repaired.. WouLd not recommend anyone go to that dealer... Called infiniti of Clearwater... Window fixed warranty honored.. Will deal with Lokey Infiniti from now on.

Bob Nelson Infinity customer for life.......

Mar 29, 2014

I recently purchased a 2011 G37 and it was perfect but after two weeks I noticed a seperation from the front bumper plus a strange noise under the hood. I contacted our outstanding sales rep Ted Conklin and he insisted we bring the car back to the service department and a loner car would be provided. Everything was corrected on a timely basis and we are 100% satisfied with the outstanding service I received.

Mitch

Mar 28, 2014

This place will slap you in the face with absurd out the door prices despite you telling them your maximum budget, even when paying cash. I went back and forth over the price of a car for a couple of days before they proclaimed "somebody else has seen the value in the car and it sold for the advertised price"... I checked in numerous times over the course of a week and the car was still available. The car to this day is still available Every employee at Infiniti of Tampa is the stereotyping lie-to-your face, shake your hand, while flipping you the bird with the other hand behind them. They can not admit when they are wrong. Instead of admitting they paid too much for a car or simply dont want to sell it for an accurate price, they lie about it being sold. Steer clear!

BillG.

Mar 14, 2014

As always, I was treated with Courtesy, Respect and Professional Customer Service when I took my 2012 QX56 in for it's 15K check-up. This is my 2nd QX56 purchased from Infiniti of Tampa Bay and two of the main reasons I bought a new version of the car that I had owned for 6 years and driven for 84K miles is Rich in Sales and T'Lira in Service. IF either one ever leaves this dealer, I will have to find a new one. These employees fare GREAT!! When my currrent new Infiniti QX56 get to 80K miles, I will be back at Infiniti of Tampa to buy another one. GREAT CAR, GREAT SERVICE!!

pmikhail

Mar 8, 2014

Anton was really great. He provided us the details we were looking for and great lease rate. John McVay was also a pleasure to work with during the contract portion of the sales meeting. I'm very pleased with the dealership.

Satisfied customer

Mar 6, 2014

My boyfriend purchased a fx37 from Infiniti of Tampa and he referred me to them to purchase my G37. From the time I stepped foot into the building the salesman, Josh made me and my boyfriend feel comfortable. We test drove the G37s I was interested into until I found the one I fell in love with. When it was time for us to negotiate a price it was hassle free! I got the payment I was comfortable with!!! Then we met with the finance guy to make it all official. He was outstanding as well bc he used "car financing" language we could understand. He even found a way to make my monthly payment lower!!!! Overall, every person I came in contact with while I was there were friendly and committed to satisfying the customer! I would purchase another Infiniti from them in the future and will definitely refer others to them!

Disappointed Buyer

Feb 15, 2014

I am writing to tell you about my recent experience at Infiniti of Tampa. We searched the internet and opted to avoid those shady dealerships and stuck with what we believed to be reputable dealerships. The salesman emailed us with a vehicle that had just gotten through the inspection process and was now available. The car was a perfect fit. We raced to the dealership for a test drive and to inspect the car. During this time, the salesman was great, telling us all the things we wanted to hear the minor body damage would be repaired, the dealership does a rigorous inspection to make sure everything is working properly etc. We returned to the dealership on January 29, 2014, to make our purchase. During the contract signing, we were told numerous things that ended up being untrue. We again asked if everything was in working order and again we were told yes. We considered the extended warranties offered but they were a thousand dollars more (for the same coverage) than the aftermarket warranties we had already priced, so we declined. We told the finance manager no to the warranty, and then asked the salesman, to explain what happens if we drive off the lot and find something is wrong. He stated the beauty of dealing with Infiniti is your have 30 days or 1000 miles in case something is wrong. We figured within the first 30 days we would know of any problems so we felt comfortable, that, with Infiniti that we would be taken care of. We purchased the car and left the dealership, very excited 1) about our purchase and 2) about what a great experience we had with the salesman. Once the sale was over, so was the great treatment. The next day, my husband went to plug in his cell phone to charge and we determined that the charger in the front of the car didnt work. We called and the salesman said he would check with service and see what they could do. A few days later, we started having problems with the driver side window and then the door locks from there. Now, I have bought pre-owned cars before so I understand that things go wrong, but we again called the salesman since we had a 30 day warranty. That is when he said that the 30 day warranty is for powertrain only and doesnt cover those other items but he would see what he could do. We brought the car into the dealership on Saturday, February 15, 2014, to which the service manager told us that the charger has to be completely redone because it is broken and could not be repaired. He also told us they couldnt get a hold of Volvo to get a cost for the parts for the locks and the windows. He then reiterated that the warranty is only for the powertrain and that he had spoken with the salesman and there is nothing they can do. We then asked if we could speak with the Used Car Manager. The service manager called him and based on how the phone call went, he did not appear to be interested in talking to us. We waited in the front lobby for approximately 15 minutes with our 5 month old before leaving. To say I am frustrated is an understatement. First of all, I was assured everything was in working order prior to purchase and our sale was contingent upon that. Secondly, we were told we had a 30 day warranty in case anything was wrong which was completely untrue. Had the salesman not specifically told me that there was a warranty, this would be less of a problem. If he had advised that it was powertrain only then we wouldnt be quite as upset as we are now. I will tell you that I bought my last pre-owned car from Lexus of Tampa and I can assure you my experience was nothing like this. Any issue I had within the first 30 days (and anytime after) was handled. I am treated by the service department the same as any Lexus owner. This way of doing business makes Infiniti no better than the fly by night dealerships when the sales staff behaves like typical used car salesmen.

luna2014

Feb 6, 2014

Worked With Aaron. He was very professional and informative. Superior Staff at Infinity of Tampa! Professional and comfortable purchasing environment. Great Followup. Love my car.

richarddaniels44

Feb 4, 2014

Wonderful experience! Beautiful car!! Thanks for delivering both!! Ken Edmond was extremely knowledgeable and never once did he pressure us. I needed the car delivered to the house to surprise my wife and he did!! Amazing! Thank you very much!!!

seankovacs

Jan 27, 2014

Long story, but here is the short: Bought brand new Infiniti SUV 6 months ago, had damage to the car (nicks in the dashboard, seat, mirrors, laser calibration). Infiniti Tampa does work to fix the issues (per the VP of Nissan Jeff Harris in which I was in correspondence with). They did shoddy work and won't fix it because of my descriptive language used describing some of the fixes (I used "looks like sh**"). Normally I don't cuss, but it's our 4th attempt at getting things fixed at Tampa Infiniti, and with a dealership full of brand new cars, an A B comparison should be easy to do!

jtrav27

Jan 14, 2014

Best experience you could ever hope for at a car dealership! Hospitality set the bar for all dealerships. Jim Mathews is a shining example of product knowledge mixed with genuine concern for customer needs.

shanereynolds76

Jan 14, 2014

Stacey Wolf at Infiniti of Tampa was such a pleasure to work with. She was very professional from start to finish. Stacey and I work from a distance and she made purchasing the car across the state (Florida) very easy. Stacey exceeded all my expectations and was able to beat my local dealership close to where we live. The service that Stacey provided was excellent, A+.

Jaswantie DeCaul

Jan 11, 2014

I bought my used 2007 Infiniti QX56 from Infiniti of Tampa on December 13th 2013, thinking I bought a vehicle from a reputable honest and up front place. The sales associate was great and had everything ready when I got there. Unfortunately I did not take it for a test drive because I was not familiar with Tampa and it was rush hour time so the streets were busy. I trusted everything was fine because I was told the vehicle had been well maintained and all service were conducted there at that business which made me feel a lot better. It was explained to me how picky they are with there preowned vehicles and it goes through a rigorous inspection because there standards are very high. I asked for the maintenance records and the diagnostic print out because I wanted to see for myself. I never got to see them, I was shown some papers but did not see the contents. Ten days after the purchase of the vehicle the VDC and SLIP light came on. Durning this time I was on vacation so I had to wait till I got back home to inform the dealership. When I got back I schedule an appointment to bring the vehicle in for it to be looked at and apply the interior and exterior protection. They kept the vehicle and when I came in to pick it up they said it would be $2500 to fix the vehicle. I could not believe that a vehicle that I had not owe for even a month I was dumping $2500 into. I saw the sales person I brought the vehicle from and explained what happened. He gave me a surprised face and couldn't get away from me fast enough. I feel like I have totally taken for a ride. If this is how business is conducted here they will definitely not get any more of my business and I will never recommend this place. I am loyal customer but not this time.

ladyshades

Jan 8, 2014

I purchased three brand new vehicles from this company over the last ten years and this last purchase of my G37 convertible has been a nightmare of poor service. starting from the horrendous tint application at purchase time which had to be redone to which my car was returned with a ding and another unsatisfactory tint job (I'm just living with) Also, I had several Warrenty repairs...One time the wrong part was replaced and the last was that of my car being returned to me after three days, Covered in an overspray of some sort after being in trusted to them for a seat repair. They said they would remove it and with that process there are now odd swirl marks and imperfections to my paint and the GM among other employees were extremly rude, Denying it was done by them. Buyer beware and stay away from Infiniti of Tampa!

412madison

Dec 15, 2013

Overall excellent experience. Richard Hux emailed with me and was able to meet my price and follow through as promised. The car was ready as promised as the price we negotiated. Would recommend.

jamesj12502

Dec 13, 2013

All Sale and Finance associates I worked with were Very professional. There was NO hard sell that I have experienced at other Dealers. There price I paid was far below competition

mralmina

Dec 4, 2013

Stacey was very friendly and new more than expected about the vehicle that she was selling me. I will definitely recommend Stacey to anyone. I left knowing that I had made a great choice.

1sanibel

Oct 29, 2013

Rich was very patient and not pushy. He made my buying experience very pleasant and he's probably the main reason I purchased the car from Infiniti of Tampa. I was also impressed with how he followed up with me after the sale to make sure I was pleased with the purchase of the M-37.

Armada man!

Oct 21, 2013

I selected a vehicle online and made a test drive appointment. When I arrived at the dealership, the vehicle was detailed and ready to go. The salesman showed me every feature to the vehicle and he even went as far as taking me to another dealership to see the vehicle comparisons. I was really impressed with the sale team as well as the finance team. I will definitely be a returning customer. Great job Infinity of Tampa! Keep up the good work!

fmtblues

Oct 15, 2013

I bought a G37 IPL from Infiniti of Tampa without ever stepping foot inside the dealership. I live nearly 500 miles from Tampa but got an offer for an instant price quote from Edmunds.com. The price was great and within 5 minutes Stacey Wolfe called me. She was very helpful and returned all of my calls. Stacey and Zack Powell made this the best car buying experience I have ever had. They worked out all of the details including the shipping. The car was delivered in an enclosed trailer to my front door in great shape. They have changed the way I will purchase all of my future cars. Great job Stacey and Zack and thanks a lot!

laurensk

Sep 30, 2013

Having researched and decided on the car I wanted, an online check revealed Infinity of Tampa had a more extensive inventory to chose from than other local dealers. My reception there was both cordual and professional. Mr. Life, James Life, showed me several of the "exrerienced" cars that I was interested in. We drove one of them. In conversation Mr Life pointed out that due to end of year model close out incentives, a new G37 could be had for a mear thousand more than the excellent used Infinity sedan I had been looking at. What a deal! I bought it. The whole experience at Infinity of Tampa was excellent.

camejom

Sep 25, 2013

One more time buying a new car was a wonderful experience for my husband and I. We went to the Infiniti to get maintenance service for my fx35 Infiniti 2012 and we ended trading it and getting a Qx60. It was possible because the assistance we got from Eriberto Reyes who was very professional, knowledgeable, patient, and diligent. Also wed like to congratulate the finance representative who was very explicative and competent making my buying experience as smooth as possible. Thanks Infiniti of Tampa keep up the good work.Maritza Camejo

chender1

Sep 11, 2013

Infiniti of Tampa was wonderful. I have bought several cars from the dealership over the past 20 years and I have always been very impressed with their willingness to work with your financial criteria and wish list and still make the leasing or buying experience (I have done both) very positive. Eiberto Reyes was wonderful, very knowledgeable, offerring very positive suggestions. VERY patient! I drove each car twice. The Sales Manager went over the top in accomodating my needs, as did the Financial office. I definitely rate the overall experience a 10, which means it is off the 1-5 scale offerred!

Mey19FSU

Sep 11, 2013

Mr. Reyes was patient, thorough and extremely knowledgeable throughout my car buying process. He listened to my "must haves" and worked diligently to find the car that was best for me. He presented himself as an advocate in the negotiating process. With the understanding that a dealership is selling cars to make a profit, Mr. Reyes entertained all counter offers seriously. Because of his patience and client relationship skills, I left Infiniti of Tampa as a happy owner of a 2014 Q50s!

rafaelat

Sep 10, 2013

For the record, I just wanted to thank your outstanding salesperson Mr Eriberto ReyesEriberto went above and beyond to make my buying experience as smooth as possible. His professionalism, efficiency and mindfulness of my time schedule were top notch. Eriberto picked my up from the airport on a Sunday after I flew into Tampa from Pensacola, FL to purchase a pre-owned 2008 Toyota Sequoia. He efficiently completed all the necessary process and paperwork which allowed me to get an early head start on my 8 hour drive back home. Thank you Eriberto and Infinity of Tampa for a great and simple buying experience.Respectfully Rafael Scharron

jbwvu

Sep 4, 2013

Abe was efficient and mindful of the time constraints I was under to complete the purchase. He made it easy to make the decision and complete the necessary paperwork. Jamaal Saunders treated me professionally and efficiently while mindful of my schedule.

Mrd916

Aug 13, 2013

Just purchased a pre-owned FX 35 from this dealership and everything was above and beyond expectations. James Life was a wonderful salesperson and helped us find a vehicle that wasn't even on their lot. Vehicle was brought in 2 days later we couldn't be happier. They gave us a great price on our trade and were nothing but honest and upfront about everything.

GB2013

Aug 9, 2013

I would like to thank Mr. James Life for his dedication and professionalism during my recent purchase of my BMW 335i! Even though I had to travel over four hours, he ensured that everything was taken care of and created a perfect atmosphere when I arrived to pick the vehichle. It truly makes things easier when you have an excellent sales associate helping you along the way, again thank you Infinity of Tampa and more importantly Mr. James Life.

infinitijx35

Aug 8, 2013

Joshua did the best jobs for presentation of Infiniti. I bought the new Jx35 with the best service. The financial department also is excellent. Thanks all .

brooksie26

Jul 24, 2013

Stacey was excellent to work with at Infiniti of Tampa. She made herself available to answer all of our questions on our new JX35. This is the second Infiniti we've purchased, and we'll likely be back!

rancejr

Jul 9, 2013

The 2013 JX35 was the second vehicle I lease from Infintiti of Tampa. Abe Gupta and Zack Powell were extremely helpful in providing me the information needed to make the right decision. They were both very attentive to my questions and the process of closing the deal went far better than expected. The price was very competitive based on my research. I would gladly take my business to Infiniti of Tampa again in the future and would deficitely reccomend Abe and Zack to my friends and family.

mrblanco33614

Jun 30, 2013

This is the third vehicle we have purchased from Infiniti of Tampa in the last three years. Aaron has assisted us every time with the upmost efficiency. He does exactly what he promises and is a joy (yes, I know that is not a word used very often regarding a car salesman) to work with. I will recommend Aaron and Zack to family and friends!MRB

Caj1211

Jun 29, 2013

Had a light show up on the way to the Airport. 1 phone call and Fadi put me and the family at ease. Took the car in for service and my family and I to the airport. Does service get any better ??? Great team --- I'll never go anywhere else!!

sjaniak

Jun 22, 2013

Stacey, Danny, and Alec made the purchase of our new G37 the most enjoyable car purchasing experience of our lifetime! Genuine customer satisfaction, patience, and attention to details... they truly are the best!

New car owner

Jun 17, 2013

Several months ago purchased a new car from this dealership. Although they think they are a "high-end" dealership...the sales approach is still in the "used car" mentality- with higher than normal sales pressure- go to Lexus, Audi or Jag dealers and you will see the difference. Once the car was purchased and they received the obligatory "10" on the survey, no follow up by all of the staff who "built a relationship" with me to see if the car was still operable, or if I still liked it. Actually the service from Hyundai is superior to this place....Oh, if you are the manager, don't bother following up....it would be out of pattern for you to do so on your own- maybe you should take a list of the new car purchases each month and proactively call- after all, they just spent thousands at your establishment!

Parkerbaby2008

May 31, 2013

I started my search online and received a quick response from Anton. I loved that once I arrived they got the exact car that I inquired about and didn't try to sell me a car with anymore or any less options than I requested. I did NOT find the same service at other dealerships. As soon as we arrived two other dealerships only had decked out $20,000+ more expensive models than the info I received online. Of course I want the top of the line if you show it to me however it doesn't mean I can afford the car. Anton / Ted listened to what our needs were and put us in the perfect car which I appreciated more than anything. We were also given a complete tour of service and where to enter for what type of service we needed. We received a tour of all the gadgets, and buttons in the car after our brand new car was completely detailed and hand waxed. I left feeling good about the purchase. I had a question after the sale in which I received the same prompt service even though the sale was complete. The lady at the front desk was always checking on us and offering us drinks. Custom service is clearly a priority at this dealership and it shows. The sales manager was easy to work with as well as finance. We didn't run into any problems or personality conflicts along the way and I would do biz with any of them again. A+ from this lady! Thank you Infiniti!!!

hattiendavid

May 21, 2013

Very nice and helpful! I will be recommending friends and family to go there. Everyone there was nice and smiling and asking us if we needed anything to drink.

NancyG1992

May 21, 2013

I inquired on line about the G37 convertible. Angelo Panico reached out to me with lightening speed. I described what I wanted and he promptly quoted a reasonable price for the car. I was incredibly busy at work and was hang trouble slating time to come in. He gently reached out to me a couple of times without becoming intrusive or obnoxious , which is a very challenging process to manage. When I was able to schedule a time, he was incredibly accommodating and was ready and waiting when I got there. He was courteous, as was the entire staff. They all wanted to make sure I was comfortable and taken care of.Angelo was very thorough walking me through the car's features. I had a trade and he arranged for a prompt and fair appraisal for my trade and did not attempt to play with the numbers and move the value of the trade somewhere else. He was patient and thorough. The finance representative was also extremely courteous, honest and thorough. I am 51 years old and have purchased a lot of cars, including one from this dealership. With courtesy, patience and integrity, they made a process that most people dread a pleasant experience. Angelo followed up with me within one business day to schedule my tinting. I purchased the maintenance package and Angelo made sure I scheduled my first oil change before I left. I experienced excellent service with my first car purchase here. Fortunately, my experience was limited to routine maintenance as Infiniti makes an excellent car. I highly recommend this brand and this dealership with no reservations.

SuzetteJ

Apr 25, 2013

Purchased a JX35 on Saturday from Rich and had a great experience. We want to thank Robert and Rich for all their help. I know I am going to love my new car! Thanks again!

shasselbach

Apr 4, 2013

John and his team took very good care of me. They also did a great job after the sale of familiarizing me with car and all that Infinit can do to support me.

dorisblom

Mar 27, 2013

Everyone was terrific, friendly and SMART! This wasn't your typical car dealer experience and we have had many cars. There wasn't one bad thing to say about the experience.

kanghs

Mar 4, 2013

Awesome experience! Great to work with. This is our first Infinity purchase and didn't know what to expect. Customer Service was nothing but top notch.

1151bbnb

Feb 21, 2013

From the time we stepped on the lot until we drove away with our new car the next day, my wife and I were treated as if we were the only folks in the showroom. Rich was a real pleasure to work with--no pressure--just informative and a great sense of humor. Zack, a true professional. And the finance gent was meticulous. At the age of 62, I have purchased many vehicles over the years--this was, by far, the most pleasant and "fun" experience I have ever had. Consider us part of this dealership's family.

csdad

Feb 14, 2013

Our experience w/Infiniti was surprisingly easy & pleasant....unlike most of our past experiences w/new car purchases. Everyone was so pleasant & helpful from both salesmen Abe & Ken, to the sales manager, Zack Powell.....they helped make my 'dream car' come true! It's too bad other dealerships can't learn Infiniti of Tampa's secret, instead of making the customer feel like they've been beaten up & dragged around! We highly recommend this dealership - especially Abe, Ken & Zack...thanks alot guys!!

Jennifer2

Feb 8, 2013

I have been coming to Infiniti of Tampa service department for the last four years and have had three very bad experiences with their front desk costumer service. Over a period of the last 5 months I have called to either make appointments or ask questions about the services that I have had done. Brandon who answers the phone at the front desk of the service department has REPEATEDLY hung up on me and not done anything to help make an appointment rather than say, "we're over booked" and "were full". I know that Infiniti prides themselves on their outstanding customer service but this is unacceptable. Being hung up on several times over the last couple months when I've tried to make appointments has really gotten old. The other women who works at the front desk is incredibly friendly but when I call shes rarely there. I'm sorry to rant but the rudeness that Brandon has absolutely amazes me because it hasn't been only one time but on several occasions.

mforeiii

Feb 4, 2013

Jessica was very helpful and found us the JX we were looking for. She and Pam were very responsive and treated us great through the entire process.

eschnairsohn

Jan 28, 2013

STAY FAR FAR AWAY FROM THIS DEALERSHIPI had the unpleasant experience of working with this dealership 5 months ago and being viotim of a bait and switch, the sales staff are very unprofessional and do not have it in them to tell the truth. If you want to be lied to and deceived this is your place.To further prolong my punishment I tried them again today ato find that all of the issues 5 months ago are still there and even worse now. The internet sales people are rude and have very little knowledge on how to treat customers. TRAINING IS A MUST.If you want a better deal and a smoother transaction use the Infiniti in Clearwater, STAY AWAY FROM INFINITI OF TAMPA, PLAIN AND SIMPLE CROOKS......Eric Schnairsohneschnairsohnatyahoo.comPlease email me with any questions or specific events.

stayawayfrominfinitioftampa

Jan 14, 2013

First off, you have to be kidding me on a 4.8 overall rating. I hope a real person (not part of the dealership) like myself and the others who have actaully experienced this crap can impact that rating so no one else wastes their time with this place!Where to begin. We purchased a used 2008 Expedition in April of 2012 while well away from home. We never thought of putting a CD in the CD player, yet were told the noise it was making was normal. We also of course never got on the interstate at highway speeds until heading home. Once on the road, the vibration was so bad we couldn't go above 60, but had to keep going as our son was in the hospital. At the same time, we figured out the CD player wasn't making a normal noise, it was screwed up from a CD stuck in it. We immediately called back to Jamaal and explained the situation. We were told since we couldn't come back, pay to get the tires rotated when we could and send them the receipt for refund. As far as the radio, we were told it should be covered under the extended warranty we got ripped off for.Of course we got the tires rotated, paid out of pocket, sent the receipt and who'd have thunk it disappeared! So, no payment back for something that should have been handled during their wonderful one thousand point inspections that either don't exist or are pencil whipped. Next, we take the Expedition to a dealer at our home town for the radio to be looked at. They say for them to do warranty work on the radio they have to take it out, send it in, and keep our vehicle until it is returned fixed. With a family of 4 that is not possible without getting a loaner vehicle. I contacted Infiniti of Tampa to see about them getting a radio sent to the dealer near our home so it could be a day turnaround, but of course there is nothing they can do.The icing on the cake has now become our GAP insurance refund. I was told to send proof of it being paid off, a cancellation form, and we would get the refund in 4-6 weeks. The greatest part of all of this was that good ole Jamaal is now in the finance department. I sent ALL the information and more, waited 2 weeks and was told they got nothing....go figure it was the originals they had to have sent. Lucky me I made copies knowing how ignorant some people are. I emailed them directly to Jamaal and said if you can't work with these, let me talk to a supervisor. He assured me they would be sent out, and I could expect my refund in 4-6 weeks. Here we are going on 10 weeks later and I can't get anyone to answer or return my calls. Therefore, I've called the company who does the GAP insurance to find out they haven't recieved a cancellation from Infiniti of Tampa....GO FIGURE! Thankfully I talked to a supervisor there who gave me a work around. We'll see if I FINALLY get the money I'm due, and if I ever do, it will be no thanks to anyone at Infiniti of Tampa.Do yourself a favor, and stay away from these people! I've seen some other comments (the real people ones) and it cracks me up how those are the exact depictions of this place. Don't fall for all the 5 ratings they've had employees make up from fake names/people. If you do, just make sure you get EVERYTHING taken care of prior to leaving, and NEVER expect any help from them afterwards!

henchmen12

Jan 12, 2013

While waiting for my 2010 G37 to be serviced, I decided to take an early morning stroll through the lot to droll over the M Class I couldn't afford. That's when I was approached by a friendly employee named James Life. After sharing a few stories of back home we got into why I was at the dealership. James perked my interest in the possibility of getting into a new vehicle. He never pressured me into purchasing a vehicle, he just explored any interest. I appreciate that a lot actually. Buyers never want to feel pressured into buying. My situation was extremely difficult considering my trade in and how much I still owed on my 2010. Mr. Life worked with his Sales Manager to get me into the exact price range we were looking for. It was kind of a win win situation, but I know the Dealership bent over backwards for me to earn my business. I appreciated that too. I have also always done all my services with Infiniti of Tampa Bay and the staff is always very friendly and courteous. I almost feel like part of the family there. I would highly recommend anyone looking to purchase an Infiniti automobile to look up Mr. James Life and I'm sure you'll be be going home with a new ride and a big smile.Bravo Infiniti of Tampa Bay!Derek Paredes

NewQ2013

Jan 9, 2013

Great experience! Worked with Ken Emund who was friendly, knowledgeable and fair. We were undecided on model when we arrived, drove several and finally settled on our Q. Ken never pressured or rushed us, answered our many questions and worked out a great deal for us. I would highly recommend Infiniti of Tampa.

Mcclish

Jan 8, 2013

Very responsive to our Internet sales inquiry and very clear, competitive pricing on a new JX35. When we went to pick up the vehicle, the Infiniti of Tampa team was very friendly and thorough in helping us through the purchase and financing process as well as walking us through the aspects of the new vehicle including going with us on a drive to make sure we understood how to use the vehicles features. My favorite was when they showed how to stream Pandora over Bluetooth from our iPhone over the vehicle sound system.

Grtgrk

Dec 31, 2012

The fact that the second time I drove my brand new JX35 the drivers side windshield wiper did not work and we had to drive on a dark night in heavy rain w/o a wiper greatly impaired vision. Believe quality control at manufacture or diligence at dealer prep before delivery, especially with the four hours it took to get the brand new car ready,was nor exercised. This leaves us with concrns about what will go wrong next.Otherwise a good experience. Great atmosphere with friendly, knowledgable people outside of the service prep arena lack of due diligence and apparent attention to detail.

Clint Jones

Dec 21, 2012

I had a fantastic experience at Infiniti of Tampa from Jessica getting me to the price that I wanted to having a great experience with the service department in preparation for delivery. I have purchased 15 cars in the last 20 years and this was the most pleasant experience and I am not a lay-down buyer.

anna sandoval

Dec 9, 2012

My husband and I appreciated the feeling of professionalism and attention given to us during the visit. The sales person who attended us was compliant and well prepared in answering questions. He was also kind and right on target with requests etc. 'Overall it was a very good experience who makes u look forward to services etc in the future.

Lmnmma

Dec 7, 2012

John Mc Vay was a man of his word. You can't find that at any car dealership. He took his time with my husband, my daughter(7) and with me. I have never had a more professional yet warm hearted experience at a dealership. Thank you for making our family's holiday season happy safe and bright!

volise

Dec 4, 2012

My ratings are based on the very satisfactory attention that I received from the moment I walked in the showroom until I left with the purchase of a vehicle. Jessica, the saleswoman that catered for me, was very professional and seemed to care a great deal and seemed to place a premium on my satisfaction.

andalusian

Dec 3, 2012

Bought a used Mercedes there... car wasn't even detailed when we got there... it was in the late afternoon.... The transaction itself took forever, even though everything was settled before we even got there over the phone in detail, including numbersAnd the best part: it took them weeks past what an efficient dealership would do to send in the payoff amount, so I had to what over five weeks to get my money back!!!

kelhawkins

Dec 2, 2012

Warren Sterling was friendly, patient and thorough. We felt that we were given a fair deal by the dealership with no run-around. We were very happy with the post-decision support, too, by the Business Manager, Danny Rivera-- super-smart, honest and friendly. We bought two cars (within a week) from these guys since they made it so easy for us! Highly recommend!

Jimjohn6770

Nov 27, 2012

We enjoyed working with sales person Aaron and finance manager sanders. They both were very friendly, professional, and answered all of our questions. very good customer service.

Jdwh6288

Nov 25, 2012

Warren is extremely knowledgeable about the product and is extremely well spoken. You can tell that he is passionate about what he does and is the perfect representative for Infiniti. The dealership experience was great, I got in and out in a reasonable amount of time and any request I had was catered to immediately. Follow up was good as well. After I purchased my vehicle Warren assisted in setting up my follow up appointments and my Infiniti personal assistant. Warren is highly recommended!

fx37driver

Nov 3, 2012

Traded in my 2008 FX35 for a 2013 FX37 and feel that I got a fair price.Couldn't be happier with the new vehicle.

totomc2

Nov 1, 2012

this was by far the best car buying experience i have ever encountered. jessica was patient, infornmative and a pleasure to deal with and i will again. i did my research, negotiated and got a great deal on a great car, thanks !

YeshuGowda

Oct 24, 2012

Professional and Courteous, Made it very simple and easy. People are very friendly and the whole process was made in few hours. They kept me up to date on the things i need to do when i go there. Very Good Job.

tampaconch

Oct 20, 2012

I had already chosen the car I wanted in my mind before enering the show room. But, Ernie DeLaTorre made it all happen for me. He is very personable and knowledgeable and explained all the nuances of the M37 before I drove away. I love the car.

cjcsterling1999

Oct 10, 2012

Bought a brand new 2013 JX35 and it is Very Nice!! I was treated very well and would rate this dealership #1 on being friendly and courteous. I was assured that any question after my purchase would be answered without any problems. I love the vehicle and very happy with the service department on the way they do business. Highly recommend!

MagalyMaggie

Oct 6, 2012

The individuals at Infinity of Tampa made my car buying experience a very pleasant one. Everyone was friendly and accommodating! I highly recommend this dealership.

jo lees

Oct 4, 2012

It was a pleasure to have Roshonda as our sales person when we purchased our QX56. She worked so so hard at getting the very best deal that she could for us. She was constantly friendly and cheerful and very efficient. She delivered the car and was very thorough when she handed the car over to me and explained everything really clearly despite it being 7pm on a Sunday evening! We were extremely impressed with her . She is a very special lady who really is concerned that her customers get the best.

Dr. Jerry Stoneking

Sep 28, 2012

Overall the deaLership was very courteous and helpful in our purchase of a new Infiniti. Sales personnel, Rich Dubin and Warren Sterling were very knowledgable in their explanation of our new Jx. They were very careful to see that all our questions were answered and both followed up by mail, email and calling to insure that all our expectations were met. We would definitely recommend this dealership to our friends.Dr. and Mrs. Jerry Stoneking

adklima

Sep 24, 2012

From the moment I contacted the dealership, til the sale and beyond, this dealership has gone far and beyond what anyone else has ever done for me. Warren was an amazing sales man, and is/was always trying to help. When I didn't have a ride to come in for paperwork, Warren volunteered to come pick me up. This dealership exceeded every expectation and I recommend them, and Warren Sterling to everyone.

DrAronson

Sep 23, 2012

I was quite happily impressed with Anton when he showed me the car I was interested in and then took my goals for the lease and he and the supervisor were able to make the deal. Everyone at the dealership was very friendly, smiled and seemed to enjoy their work!

Hollie2012

Sep 19, 2012

Infiniti of Tampa is the best dealership in the state. They did everything to earn my business (opposed to other dealers who told me to go elsewhere if I "really had" a better deal). I negotiated the price through email and phone, and went to the dealer to pick up and trade in. Overall, it was a wonderful experience, and I am very happy with how everything was handled.

G25 Buyer

Sep 13, 2012

Jessica was fantastic. I submitted a request online and received a quote with in 30 minutes. She called and I set up an appointment to see their inventory. Whilst the dealership is not the best, they make up for it in customer service. This is my first Infiniti and I'm hooked.

Tnfoster

Sep 6, 2012

Garrett was a pleasure to work with. He was courteous and able to answer all my questions. He also provided great personal follow up via email and phone. This is a great dealership and customer service is their number one priority.

arifm3

Aug 31, 2012

We had an excellent experience at this dealer. Our internet sales rep, Jessica Brooks, was courteous and extremely helpful in finding us the perfect car. She was very patient and walked us through the entire process. Thank you Jessica! We left with a wonderful car and highly recommend this dealer for its customer service.

Benzack

Aug 31, 2012

This was by far the best car buying experience I had in a very long time!Everyone at the dealership was very friendly and made me feel very comfortable.Thanks to all.If you never driven an Infiniti, you need to test drive one. this is my 3rd one!Gas an oil changes!! Thats it..

aseovic

Aug 30, 2012

This is my second car purchase at Infiniti of Tampa, and the experience was great both times. Rich was a pleasure to work with and made sure I was happy throughout the process.

stacyknapik

Aug 28, 2012

These guys went all out to find me the car of my dreams. They went above and beyond to find the best price too. I really appreciated working with Jessica, Warren and Danny in the finance dept. Jessica and Warren were super cool to work with. Warren's knowledge of the vehicle was amazing, and really helped solidify my decision on the G37. Thanks to all for a great job!

jldionne

Aug 26, 2012

Had a great experience at Infiniti of Tampa last week. Dealt with Jim and ended up getting a lease through him. They worked with me and made my Infiniti experience very positive. Everyone at the dealership from my salesperson, to the service manager to the finance manager were courteous and very knowledgeable. Will recommend Jim and Infiniti of Tampa to friendsand family.

00000

Aug 23, 2012

I recently had some major damage done to my engine. I insisted to my insurance that my vehicle be taken to Infiniti in Tampa for repairs based off of previous experiences at Orlando Inifinti (which had Great customer service). After a week of my vehicle being in their shop and not being able to receive a status update from anyone in the service department my insurance and I were ready to take the vehicle to another location. Finally after threatening to remove the car we received an update. Every phone call and concern I made felt like they where not important to the service rep. Phone calls where cut short. Request and concerns where down played. When I visited the dealership to inquire more information I was walked around lost for 5 mins passing numerous employees and not one asking if I needed help. When I ask to see the rep the receptionist yelled from her desk to his office then the rep and I where yelling back and forth from his office to the front desk until I requested to enter his office to continue our conversation. The whole time I felt rushed and as if I was wasting everyone's time by being there. I am very disappointed with the customer service at this location. I would not recommend this location for vehicle service

Noleman

Aug 22, 2012

The only complaint I have is, I walked into the dealership and there were quite a few sales people standing around the front desk talking the lady behind the desk acknowledged me. I proceeded to look at the car I was interested in for about 30 minutes, opening doors sitting in both front seats, looking at the sticker, walking around the car. I looked at the group of sales people around the front desk numerous times knowing they all knew I was in the showroom. After the 30 minutes I finally walked up to the desk and ask a question got an answer, and ask for a test drive. The response was "whos up next". Honestly I was beginning to wonder if anyone wanted my business. I will be clear, this is my only complaint. After I met Anton he did a great job of explaining the features of the car and we went for a test drive. I left the dealership with a new car.I also want to be clear, I don't like sales people that will not leave you alone, but someone should have acknowledged me before I had to initiate the conversation or at least introduced themself and let me know they were availabe if I had questions.

JFolz

Aug 10, 2012

Realizing he was in a competitive situation on a new car sale, Aaron was upfront with me about how the offer was structured and was willing to be competitive to get the deal done. He was responsive during the process and was good enough to drive the car to me (2 1/2 hours) because of my schedule. I would highly recommend Aaron and Infiniti of Tampa to anyone looking for a quality experience.

Ronaldsil

Aug 4, 2012

Awesome Awesome... The process was smooth and i must thank Pam as well... They both told me they would get me exactly what i wanted and for sure they did...

oknow

Jul 31, 2012

This was, by far, the most pleasant car buying experience I have had. I called and spoke with Cary Burgos, we discussed vehicles, options and pricing. Within a couple of minutes Cary came back to me came back to me with a very good price. Actually, much better than my local dealer, which made the trip to Tampa well worthwhile. The car was ready and waiting when we got there, Cary and Jamaal were super efficient, friendly, helpful and knowledgeable. I have to admit that I kept on waiting for the unpleasant surprise, usually some hidden extra cost, but everything was exactly as what we had agreed on. Our only surprises were pleasant ones, hot dogs for lunch (customer appreciation day) a full tank of gas and a couple of Infiniti travel mugs.So, a big thank you to Cary, Jamaal and Sales Manager Zack for allowing me to finally have a really good car buying experience. By the way, my wife loves her new G37 Coupe!

remery.1

Jul 31, 2012

Richard was the best. It started with help on the phone and then followed up with an appointment and we bought the car with his professional help. He is a great plus salesman.

mello1959

Jul 25, 2012

Awesome people to deal with great service, salesman mark fisher was wonderful to deal with! A great professional to deal with took the time to give all the right info and service.

Lhgreen1952

Jul 4, 2012

A wonderful experience. Abe was knowledgable and patient . A no nonsense individual who knew his product and worked with us to get the vehicle we wanted. Our experience was quick and pleasant. Everyone we met were helpful and a pleasure to del with.Abe knew we were comparing the Lexus IS350 and the Infinity G37. He worked hard to get the deal done.Thanks Abe !!!!!!SincerelyLawrence H. Green

rlozada

Jun 29, 2012

I was referred to Cary from a friend who's family has bought many cars from Infiniti of Tampa. My experience was great, no pressure, everyone was very friendly and attentive to our needs. I would definitly recommend Infiniti of Tampa to my family and friends.

yagirldimples

Jun 23, 2012

I haven't been back in a couple of months, so I figured no one would remember me. But when I came in to get an oil change I was welcomed by Tina Arendas with open arms. She made me feel so comfortable and made sure she kept me updated on the service of my car. She has great customer service and I really appreciate her, because most people just see you as just another customer.

Italianaviator

Jun 19, 2012

I was concerned that I would have the same hurdles that I had when I approached other Infiniti dealers; mainly them not taking me seriously because of my age, but throughout the entire process I was treated as a valuable and serious customer. Not once feeling like a burden or an inconvenience anyone at the dealership. My first dealings with Marc Fisher was over the phone concerning a vehicle I expressed interest about on their website. Shortly a price was agreed upon but to my dismay the car was already sold. What I thought was superb service was that Marc Fisher was able to find another model at another dealership in a different part of the state, with the exact same color configuration that I had wanted plus it had a few more options that the previous car did not. Wanting to stand by his word Marc agreed to give me the second car for the originally agreed upon price even though with the second car, there was the added cost of shipping and the extra features that were not passed onto me. I'm addition, Marc offered me transportation to and from the airport so I did not have to worry while my car was being delivered. This is my first time buying a new car and the experience was expeditious and smooth, if I choose to buy another Infiniti in the future, Infiniti of Tampa is the first place that I plan to search.

Infiniti girl

Jun 14, 2012

I'm still shopping for the right vehicle, but the dealership has gone out of their way to help find me the right car. Gm has made offers on other vehicles that are reasonable and I will make it a point to buy from them. Great customer service.

csnyder20

Jun 2, 2012

My experience was great. The staff was extremely friendly and spent a lot of time working with me with no pressure to buy. I would highly recommend this dealership.

Kpuhle

May 29, 2012

After a disappointing phone call trying to schedule our G35s for an oil change and brake inspection, we arrived Saturday morning and spoke with Tina. She was very pleasant and up-beat and we felt that she truly understood our frustration. She immediately made arrangements for a loaner car and gave us a discount on our oil-change which was a pleasant surprise which changed the entire mood of the situation.

cacarson5

May 28, 2012

Tina Arendes was very friendly and kept me informed throughout my car's regular maintenance. The service department worked quickly and efficiently to service my car in a timely manner.

Mike OMalley2424

May 23, 2012

Tina is always extremely friendly and very helpful. A quick call and she handles my car needs ASAP. It's a pleasure talking to her when I come in for service. You have a great employee with Tina!

Vbubolo

May 20, 2012

I brought my 2009 Infiniti G37 in for a routine oil change/tire rotation on a Saturday afternoon and was greeted by Tina Arendes. She was extremely efficient, thorough, and professional.

gmiott

May 19, 2012

The car I wanted was not available at the dealership in the exterior color I wanted. Aaron found the car I wanted and had it available at the dealship upon my arrivial. After test driving the car I decided to purchase the car. The entire process was a rewarding experience, it was a no hassle or worry deal, the price of the car (less My trade in) was worked out before my visit to the dealership. I would highly recommend Infiniti of Tampa and Aaron to my friends!

mbrooks1969

May 19, 2012

I gave all good scores because i thought the service was quick and the employees were friendly and helpful. The price was reasonable and fair.

Nancy

May 16, 2012

Buying process was good and salesmen was friendly and helpful. Did take a while to get some things fixed with back and fourth but did inventualt get taken care of.

Terry

May 16, 2012

The customers service is very friendly and helpful!

nirav99

Apr 26, 2012

I meet and completed my purchase with RICH DUBIN. He was friendly, knowledgeable and understood my goals and needs from the car I was looking to buy. After researching the cars on my list I returned to Infiniti of Tampa and got a JX35. Great car and great service! I will be telling my friends!

BBANGERT

Apr 23, 2012

I brought my 2011 Infiniti G37 in for a routine oil change/tire rotation on a Saturday morning and was greeted by Tina Arendes. She was extremely efficient, thorough, and professional. She gave world class customer service and made the experience the most enjoyable I've ever had at any dealership. A true professional!

teuraj

Apr 21, 2012

Car purchase went as smoothly as one could, a few bumps here and there. I knew exactly what vehicle I wanted (2011 FX35) and the Sales staff including the finance guy were professional and respectful. Today I'm excited to meet the service staff - they seem to really have a focus on customer service and I spoke to Tina who is very friendly and informative.

carozza79

Apr 19, 2012

Big thanks to Marc Fisher, no haggle up front and honest. Offered more for my trade than I was asking. Next time I am looking for a car he will be the first person I call.

Lisagator

Apr 18, 2012

Tina Arendes, Thank you so much for the excellent service received on the behalf of my wonderful Infiniti. I truly enjoyed the fast response, and professional service from you, and your dealership. I will be sure to recommend Infiniti of Tampa in the future without a doubt!Respectfully,Lisa

mynabird

Apr 18, 2012

The dealership is always nice and friendly. They take their time to explain any and all questions you have. I like knowing I can call and ask a question and they will answer it for me without hesitation. They're a great service department to work with. I certainly recommend!

irieman

Apr 17, 2012

My visit to this dealership was to test drive the Infiniti G37. Anton Boodan was my sales advisor. I was very impressed with his knowledge of the cars. He knew all the options and features of the vehicles on their lot. I had a car to trade in. And I must say that I was very pleased with the trade in that was offered for my vehicle. And to add to that I got a great price on a Certified pre-owned Infiniti G37. Overall I had a great experience with my visit to the dealership and would highly recommend anyone to go see Infiniti of Tampa Bay if they are in the market for an Infiniti. Go See Anton! Thank you!

mwaite

Apr 17, 2012

I have been coming to Infiniti of Tampa for many years. This is my second Infiniti. They really make service easy on me. Very convenient, very friendly. Thanks

jessica16

Apr 3, 2012

Marc Fisher and Infiniti of Tampa made it worthwhile for me to drive from Atlanta as he was true to his word, found me the perfect car and made the purchase and delivery process truly exceptional! Marc made sure I got a fair price for the car I was buying; and the amount I received for my trade-in exceeded my expectations. Overall a great experience!

jschein1

Apr 3, 2012

I looked at this car at a variety of dealers. Marc and Infiniti of Tampa were great on pricing, they followed up frequently without pestering and once I got to the dealership to complete the transaction, there were no surprises. They had the car ready when I got there. They did exactly what they promised and they made a great deal even better because they treated me with respect and didn't waste my time. I would highly recommend Marc and Infiniti of Tampa. They are worth a drive.

MattP4312

Apr 3, 2012

Brandon Martinez and Infiniti of Tampa TRULY made my car buying experience SMOOTH and ENJOYABLE! Brandon and Pam Tatum are EXTREMELY KNOWLEDGEABLE and PROFESSIONAL, and EXCEED all expectations for CUSTOMER SATISFACTION. I'll definitely be REFERRING my friends to Brandon and Pam and will return for my next car purchase - they will help you find EXACTLY what you're looking for at a FAIR PRICE. If you're looking for a RECOMMENDATION on a dealer or sales consultant, LOOK NO FURTHER - GO SEE Brandon and Pam and it will be the BEST DECISION in your next car purchase!

jcrews60

Apr 2, 2012

Jim made our purchase/lease easy. He did not pressure us while test driving the vehicles. He made it a positive experienc. I love my new M37. I am a loyal customer as this is my 3rd Infinit bought through Infiniti of Tampa!!

marcoguy32

Apr 1, 2012

Went above and beyond to get me what I wanted. Very helpful and was a very easy car buying process compared to other dealerships in the area.

Ak73

Mar 30, 2012

This dealership has always exceeded my expectations. Every visit, no matter how minor the service I am getting, I am pleased with the service - on my car and the people working there. They have taken care of me since my first visit which is why I keep going back. This is by far the best dealership I have been to.

alfanom

Mar 24, 2012

I give this rating because of the friendly staff, work done in a timely manner, and the cleanliness of the facilities. I would recommend Infiniti of Tampa to anyone living in my area to go for sales and service that owns an Infiniti.

Infinitipaula

Mar 23, 2012

I really appreciate the help that Tina at Infiniti of Tampa gave me. I love my G37 Infiniti and likehaving a dealership that is committed to customer service. The waiting area is comfortable so itis more relaxing to wait or I can do business in the professional area. I love the fact that my car is washed when I get service done!

TEdgarMiller

Mar 21, 2012

Tina has been consistently efficient and responsive, working around my schedule to set up appointments that are most convenient. When I call to make a service appointment, I've always contacted her directly, because I know she's reliable and accommodating.

ldavisx4

Mar 19, 2012

Always receive great service at Infiniti of Tampa, Tina was very helpful in scheduling my next service appointment. I currently own a QX-56, and M-45. Love my vehicles.

trinigirl78

Mar 12, 2012

I called to find out about service information on our car and Tina was able to give me a run down on the necessary services that we needed to have done. I would definitely recommed her the next time you go to the dealership for a service to be done. She was a great help! Will definitely be back!!!

wbermudez

Mar 12, 2012

I visited Infiniti of Tampa last week just to look a 2011 Infiniti M37 and left the dealership with it. My purchase is solely attributed to the incredible customer service and friendly environment. Jessica Brooks was the dealer representative/associate who guided me throughout the process and she is the reason why I bought the car. She was indeed a truly professional. She listened attentively to my requirements and ensured they were all met. She stayed with me throughout the entire process to ensure I had a great buying experience and I did. She is a truly representation of Infiniti of Tampas high level of Class. Thank you Jessica and kudos to you. (Respectfully, Willie)

Jonathan Elman

Mar 11, 2012

Marc is the most professional and courteous sales person I have encountered while searching for a car. He listened to exactly what I wanted and needed in a vehicle and as importantly what I didn't want or need. Marc was extremely honest and his knowledge of Infiniti cars, as well as other cars is outstanding. I would highly recommend this dealership because of Marc.

Jenniferg0625

Mar 8, 2012

Ryan is super nice and helpful! Got me in and out! Wouldn't bring my car anywhere else. Love the guys of Infiniti Tampa! And they wash your car! How GREAT is that!?

mrjt87

Mar 7, 2012

Very helpfull. I purchased my vehicle from here and allways get my service done there as well. Ron and ryan are both very helpfull and a joy to work with.

sdhockey09

Mar 7, 2012

They did a great job on servicing my vehicle. I will return in the future. I bought the car from them in 2010 and continue to use them for service regularly.

ejosdup

Mar 6, 2012

aaron was the best person of buying infinites for 20 years with. he was patient, kind, and made of feel that HE TRUELY, was helping us BUY a car, not selling a car!!! c.m.simon

Katie C

Mar 6, 2012

John did a wonderful job of listening to my needs and situation and offering me options. He called back and kept me updated as promised in a timely fashion. I was treated in a friendly and respectful way. There were no games. Just direct conversations about the different aspects of the vehicle buying process.He went the extra mile by being supportive and encouraging. He certainly wanted to sell me a car but only if it was the right fit. His focus is obviously on building long-term relationships with his customers.I certainly will contact John when I am in the market to purchase my next car. I trust he will answer all my questions, show me cars he believe are a good fit from the information he has collected by really listening to me, and present me with options so I can make a decision with confidence.In addition, everyone else I dealt with at the dealership, the sales manager Ron, and Dan in finance were friendly, helpful, and respectful. Again, they provided information and options in an easy to understand way - no hype, no games, and no pressure.I had gone to three other dealership before purchasing here. All of them failed to convey any genuine interest in helping me find the right car for me. Their primary concern was to sell me a car and I felt more like a dollar sign than a person. They did it by belittling me, badgering me, and insisting they were giving me a great "deal" without supporting that claim with solid numbers.My recommendation does not come lightly. As a whole, I have found used car dealers to be dishonest, aggressive and disrespectful. In fact, John, Ron, and Dan can all tell you I was defensive and kept waiting for the other shoe to drop. I was sure they were hiding something they were going to bring out at the last minute and say "oh by the way." But that never happened.If you are in the market to buy a pre-owned car, please do contact John McVay. I promised he will treat you directly, fairly, and respectfully. I had never met any of the people at this dealership prior to this experience. So it surprises even me that I am giving them such a glowing review.

brickie81

Feb 28, 2012

Marc Fisher was great. He did not pressure us and allowed us to make the decision on our own. He was very knowledgable about the Infiniti product and taught us about the vehicle we purchased. GREAT OVERALL experience. Could not have asked for anything better!!!!

Mgrays

Feb 28, 2012

Always courteous when making appoinenta by phone able to accommodate schedule always pleasant to deal with good explanation on services and helps schedule splitting out if needed for budget

pattieparrish

Feb 16, 2012

I went online and had a pre-negotiated price through USAA's Car Buying Service. Within 15 minutes of clicking for the dealer to contact me, Marc called and we had an appointment set up for me to come look and test drive my dream car. When I arrived, Marc was respectfully and kind, allowing me to look around for the perfect model with just the right options. It was the easiest,quickest, and greatest car experience of my life! Thanks Infiniti of Tampa!!! I LOVE my 2012, G-37, hardtop convertible.

Rose M. Flores

Feb 15, 2012

I have been to several Infinity dealers plus other car dealerships. I was not treated seriously or with any respect by any of them except Marc Fischer at Infinity of Tampa and I might add that it was just a fluke that we stopped there because we were on our way to McDill Air-force Base.Marc Fisher had us interested and in the new car of our dreams. If not for Mr. Fisher we would not be the proud owners of our Infinity and you would not have sold a very expensive car.

MIKESWENSON

Feb 13, 2012

I was very pleased with my purchase from Mark Fisher/ Infiniti of Tampa. Marc was professional and accommodating, helping me get the car and deal I wanted. He was so helpful that I decided to make the drive from Melboune to Tampa to take delivery of my G37. Infiniti of Tampa is a great dealership, first class and I would strongly recommend Marc/ Infiniti of Tampa to any one intereasted in the purchase of a new car.

wbuch12

Feb 9, 2012

Very good service, knowledgeable, and friendly employees, no pressure to buy. Very helpful, spent two hours looking at new Infinity FX 35s with no pressure to hurry up the deal. Joe Peters was great.Clean and efficient dealership!

camejom

Dec 22, 2011

Almost one week ago my husband and I decided to get a new car. We had been through this process before; however, in this occasion was totally different because the sales person that we found at the Infinity of Tampa dealer. We were dealing with Joe Peters and I think we had the best car buying experience with him at Infiniti of Tampa. He was able to find a car that met all our criteria. We didnt feel pressured by him. He was so patient with us. He was fantastic. So after three hours of processing, driving test, etc., we were driving home our 2012 Infinity FX35. It was an uncomplicated experience and we would highly recommend Joe as the right person to deal with at the Infiniti of Tampa.

jschenone

Dec 20, 2011

Recently, I purchased a 2010 G37 from Infinity of Tampa. I looked at cars from numerous dealers and the process took some time. My salesman, Robert Ahrens, was great with follow-up and patient throughout the process. He was able to find a car that met all my criteria. Unfortunately, the car had a few deep surface scratches.Robert and his manager, Ron Surette, assured me the scratches could be removed. Ron said they would make sure the car was perfect before I ever took it off the lot. The repair took three days and was worth the wait. They not only met, but exceeded my expectations!Jess, my service advisor, was fantastic. He gave me a loaner car and was always available to let me know how the repair was progressing. They even found a few spots I missed. This dealership went above and beyond to make sure I was completely satisfied.

dalemack

Dec 15, 2011

In October, 2011, in response to my internet inquiries about a Mercedes-Benz, Warren Sterling of Infiniti of Tampa contacted me and invited me to test drive a Mercedes which was in their inventory. After test driving a Mercedes and several other makes of cars, I ended up buying a 2009 Infiniti FX35. Over all, I was very happy with the level of service I received from the staff at Infiniti of Tampa who were all very courtious and professional but I was particularly pleased with the service I received from Warren Sterling for the following reasons: 1) Warren was very patient with me during my decision making process. I really didn't know what I wanted. He pointed out the different features of the cars I test drove so that I could make an informed decision. 2) Warren was very calming and unrushed even though I didn't make up my mind until it was closing time and he didn't have time to have the car detailed until the next day. Then he and an associate delivered my car to me at my home and spent time showing me how to program my garage door to the car's remote system. 3) In addition, Warren saw to it that I received the owner's manual and a second key which was missing from the car when I brought it. In my opinion, Warren is a great asset to the Company and I would highly recommend doing business with Infiniti of Tampa.

pvargas22

Dec 10, 2011

My wife and I just moved from Ohio and spent days looking for cars we kept being disappointed and felt like just another number until we went to Infiniti of Tampa and Ran into Jon of course we said here we go again but Jon was diffrent he was straight forward and honest just another person not a salesman he was knowledgable and very understanding of our move and budget he was very frienly and awesome then Danny was great as well had good conversation with him didnt pressure us into anything but what we wanted very curtious of our move or tough time we had with switching our insurance this was a great group to work with when we go to get another car we will definately go to infiniti of tampa to work specifically with Jon McVay and Danny great job guys, Praise God for awesome workers!!!

Jennifer030104

Dec 3, 2011

Our entire experience at Infinity of Tampa was wonderful! Our salesperson John McVay was friendly and knowledgeable and truly understood our needs. Once we decided to move forward with our purchase (beautiful 09 G37!) we were introduced to Danny Rivera who was equally friendly and helpful! We have strongly recommended Infinity of Tampa to family and friends already and will continue to do so.

onecyntforu

Nov 28, 2011

We were very impressed with the sales person Abe. My wife decided the day before that she wanted a Lexus of which she previously test drove. While on the way to the Lexus dealership, she saw Infiniti and stated that she would like to compare the two. It was an hour before the dealership was scheduled to open. We were received very warmly by Abe who opened the dealership early in order to accomodate us. Needless to say, my wife decided on the Infiniti and we would like to thank Abe for his courtesy and his commitment to excellent customer service. We also met the General Manager Robert who thanked us for the business and gave us a card and asked us to call him if we were in need of anything. Usually you only see the Sales Manager when you are negoitating but Sam thanked us after the deal and stood outside and talked to us for a while. Never have we received such geniuine hospitality. Thank you!!!!!!!

Eric Chase

Nov 26, 2011

We shopped for a new SUV with Abe, and ended up buying within a few days of our test drive. Abe and Infiniti were great, price was competitive, and he whole experience was extremely smooth. I would even say that it was the easiest new car buying experience of my entire life -- and that's saying something (I've driven nothing but Toyota/Lexus for quite a few years). Love the Qx56 too. Amazing vehicle so far.

10jarod78

Nov 11, 2011

I bought a 2001 Toyota Sienna from this company over the internet and dealt with Jamaal. This was the best buying experience I've ever had we were very happy with the vehicle when we got there, it was as stated and no surprizes. Which I was very thankful for because we flew in on a Saturday and drove over 1,000 miles to get home. Jamaal is a true gentleman and a pleasure to do business with.Thanks,Jarod S. (Indiana)

infinitysucks

Oct 26, 2011

The front end on my G35 rattles on rough roads. I took the car to Infiniti of Tampa for this FIVE times, and they were never able to fix the problem. Instead, the service manager eventually went on a test ride with me, declared that the sounds coming from the suspension were normal road noise, and refused to do any further work on the car. This was after FOUR Infiniti service persons had already acknowledged that the noise was not normal. Nissan Consumer Affairs refused to do anything about it.Afterwards, I asked Nissan if I could just take the car to another dealership and let them try to repair the rattle. I was told no, there would be no other attempts to repair the car because the service manager at Infiniti of Tampa had stated that that the car was functioning normally and that there was nothing to repair.Also, various people in the service department at Infiniti of Tampa have flat out lied about other issues. For example, checking off items on a maintenance list that were never actually checked, saying the car needed new tires when it clearly did not, saying it needed a front end alignment when it didn't, and more. For that matter, the service manager told me at one point that to help make up for all my troubles, if I bought a set of tires he take care of the mounting and balancing for free - but I'd just gotten a mail-out coupon for free mounting and balancing from the dealership several days before.

vvurro

Oct 25, 2011

I recently leased a G 37 Sport sedan. I had the pleasure to have Ron as my sales representative. He was very professional and respectful. This is my third Infiniti which I have leased in the past 9 years. In comparing my experience from the past two vehicles, Ron was by far the most efficient and honest representative that I have had to do business with. He met my expectations in regards to the type of car and pricing I was looking for and went above and beyond to make sure the service was completed smoothly and quickly as he promised. Ron's service was above and beyond my expectations. He took the time to deliver my new car from Tampa to Orlando on a Saturday to my home. His communication skills were unremarkable. He is truly a representative that has the qualities and professionalism as a leader which should be modeled by all of his co-workers. I believe having Ron Murray one of the managers for Infinity of Tampa is a true asset for what he represents. I believe he has all of the qualities and experience one needs to be in his position and to grow into any other management positions. I appreciate all that Ron has done for me and my family and I look forward into the near future in purchasing a car for my wife with Ron.Sincerely,Vinny Vurro

mgreenman

Oct 3, 2011

If you are tired of dealing with the typical car dealership and sales weasals, Infiniti of Tampa is the place for you. After a multi-week exhaustive search, my wife and I went to Infiniti of Tampa to see if we could afford a high-class vehicle like an Infiniti. Much to our surprise, Rich Dubin did not waste my time with back and forth nor try to undervalue my trade. I felt like I was being treated as a respected individual and that I was getting a good deal. In another show of good customer service, the car that we wanted was not on the lot and Rich found the car for us and did not try and re-negotiate the deal...that is a rare trait in the car sales industry. This is a high-quality location and the staff is professional and treats you well.

Boogaloo

Sep 27, 2011

Mr. Gupta was, as usual, honest and precise with his options to lease a new car instead of buying a used one. My payments were in fact, reduced and I'm driving a new model car. This is the my fifth car leased through Infinita of Tampa.

s_dase

Aug 27, 2011

First, this was our first attempt at purchasing a vehicle via the internet and I was not sure what to expect from the dealer or the process. Ron Murray was the sale associate who assisted my wife and I through this experience and he was absolutely wonderful in walking us through the purchasing of a very nice used vehicle for my in-laws there in Bradenton, FL. He provided all the information requested and additional pictures as we requested more information which ensured us of the current condition of the vehicle. We didn't have time to make a trip down there and my elderly in-laws had no transportation. Thank goodness we found Ron Murray. He delivered the car to them this morning and they were ectastic. My next car transaction will be made with Infinti of Tampa. Thanks again for a great buying experience.

Ryanrizzo3333

Aug 1, 2011

I purchased my g37 coupe from Aarron last week. He helped me secure an awd from another state since they are difficult to find in florida and i will be moving up north shortly. Got the deal i wanted and the car was secured quickly.

agator

Jul 5, 2011

I went into the Pre-Owned section of the dealership in search of a slightly used Infiniti FX35 with low miles. They only had one, which did not have the options I wanted, but they had an older FX45 with over 80K miles which they also tried to talk me into. I ended up going on a test drive in the base model they had just to see how it handled, etc. After coming back to the dealership, they once again tried to talk me into the one I had just test driven, even though it did not have any of the equipment I was lookin for and was not even the color I wanted. My salesman then offerred to see if any of the sister dealerships to Infiniti of Tampa/Courtesy autogroup may have something that they could do a dealer trade with. I was advised this is a normal process and they would be happy to do this for a customer. They found a unit at an affiliated dealer up in the Atlanta area and they advised if this was the car for me they would transport it for free as they could do a dealer trade. I told them I would need to think about it a day or two and would get back to them. The salesman gave me copies of all the paperwork and the CarFax. I left that night and thought it over. The next day I called my salesman and advised that the price on the dealers website where the vehicle was stated it was $800 cheaper than what they had quoted me. He agreed to match that price but stated they could not go lower than that as the vehicle had been acquired as a trade and the dealership had paid too much on it in trade. This didn't sound right to me so I advised him I would give it some thought and get back to him. Later that day I re-reviewed the CarFax and just as I thought, it said the vehicle had been acquired at auto auction just before it went on sale up in Atlanta. This completely didn't jive with what my salesman had advised me. A couple of days later I decided I wanted to make a deal on this vehicle and called my salesman out on his lie. He chalked it up to a misunderstanding between him and his manager as he was new. I set this aside and attempted to work out numbers with my salesman. We agreed on a figure and I advised I would be in the next day to sign the papers. The next day I called my salesman to confirm it would still be ok to come in to sign all the papers. He assured me it was fine and that they were actually getting ready to transport the vehicle to Tampa that day. I made the trip over to the dealership that evening and was there about 30 minutes after signing the buyers order and all the other paperwork they make you sign. At that point the sales manager comes in and advises me that the dealership in Atlanta just sold the vehicle before I got there. I asked why no one mentioned this to me earlier, especially when they knew I was coming in and even advised me they were in the process of transporting the car. He did not have a solid answer for me but assured me that they would find me what I wanted. At this point he even tried to talk me into another vehicle I did not want. What came as a bigger shock was his demeanor and tone. He was very combative and accusatory as if I had done something to him, when it was his dealership that had just manipulated a potential customer. After he finished his rant on finding me what I wanted at some point in time, he did offer to fill my gas tank after I complained that they had wasted hours of my day and gas to come all the way to the dealer. It came as a complete surprise to me that a manager at a well established dealership would be so rude and disrespectful to a customer. I, myself, work as a manager in a customer service oriented industry and never would I be allowed or have the gall to treat a customer this way. I would have chalked it up to a bad experience at this point, but curiousity got the better of me a week later. I still had not heard from them based on their promises of finding me exactly the car I wanted, which was of no shock to me from this entire experience. I kept seeing the car they were to have obtained from the affiliate dealership still listed for sale on their website, so I called them and confirmed this vehicle was still in stock and ready for sale. Bottom line is that they once again got caught in their plethora of lies. This entire experience came as a blessing, though, as another dealership was able to find me the exact car I wanted with the exact options and it even had less miles on it. They also negotiated the price and were one of the most stress free car buying processes I have ever experienced. The underlying purpose of my review is to warn anyone who may deal with the Pre-Owned department of Infiniti of Tampa to be weary as they will lie and deceive you to no end. The dictionary should list this dealership under the definition of shyster used car dealers as they are a perfect example of one. This website also gave this dealership 2 weeks to respond to my review before posting and as was expected, I never heard from anyone...

diana_2483

Jul 5, 2011

I had been to a few dealerships in my vehicle search, as well as calling many regarding cars listed online. When I called Infiniti of Tampa regarding a car listed, I got Aaron on the phone. Come to find out that car wasn't exactly what I was looking for. Aaron took the time to ask some questions to get an understanding of what type of car I had in mind. He promised to research for me and called back shortly after with a car that they just got in that day. All of the other dealers I called just said no, we don't have that car and were not interested in helping. Once I visted the dealership that evening to look at the vehicle, it was such a different experience. They were are very accomodating and even offered a cool beverage for the hot day. I didn't feel pressured one bit. I loved the car and decided to purchase. I was using a outside financing and they were able to communicate directly with my credit union to work out all of the details. It was almost effortless. I would highly recommend Infiniti of Tampa and Aaron.

Gerry03282002

Jun 27, 2011

My experience at this dealership was far superior than the service I had received at any other dealer. I shopped at several dealerships from different manufacturers. The moment my wife and I arrived, Alex was already expecting us, and remembered the specifics of the vehicle we were looking for. He meticulously explained every feature of the G37 sedan we were looking at purchasing. His expertise, knowledge, and professionalism lead us to our decision to buy that sedan. I am convinced that we selected the right car at the right dealership. I will recommend this dealership to everyone I know. It is very worth the hour drive. I am even considering taking that hour drive to have all of my vehicle service needs done at Infinity of Tampa.

tim.bennett123

Jun 18, 2011

I purchased a used 2009 Nissan Altima from Infiniti of Tampa and was excited! This was the first time I decided to purchase a car from a big dealer after my family told me I probably shouldn't if I wanted a used car. My family and I usually purchase all of our cars from smaller mom and pop kind of dealership and never had any major problems with them after during our research. I made a big mistake thinking a big dealer is the way to go because they have to treat you right, lol yeah right!TO THE COMPLIANT:First off I know I was overcharged tremendously for my 2009 Nissan (about 20k, not including interest) but that's not what I'm upset about. After taking the car home and driving for about 30 days, I notice the light on the driver side was starting to turn yellow (these are hydro blue light), so I knew something wasn't right. I took the car into the service department at Infiniti of Tampa and they told me to go down the street to their sister company Courtesy Nissan (all of these dealerships on the strip of Dale Mabry have the same owner). I went to Courtesy Nissan, there I met Heidi and she was very helpful. While looking into the computer to enter me in, to see if I'm having an electrical problem she notices a Recall on my windshield wipers so, she said they would fix that today. I was really happy she took the time to find that and fix it for me. After waiting for over an hour Heidi comes out to the waiting area and asks to speak to me. She told me they are still looking into the light, she just wanted to let me know that somehow when they were in the process of removing the wipers my front windshield was cracked and they are going to call out a professional to fix it. I wasnt upset because things happen, just fix it. Heidi put me into a loaner car. This Nissan was a 2011 and I was truly disappointed. It was never cleaned out from the previous user, the smell in the car was really bad and it also came off onto my hand from the steering wheel, the outside of the car looked like someone went and played in the grass to do donuts! I was also embarrassed by the giant painted sign they put on the back of the window advertising Courtesy Nissan.Once home I received a call from Heidi telling me the window guys will not be out there until Wed (it's Mon). SHE ALSO THEN WENT INTO WHAT REALLY DISAPPOINTED ME THE MOST... the headlight is an aftermarket light and it is not covered by my warranty! I was never told this by my car salesmen Jamaal or anyone from Infiniti of Tampa. Heidi said Courtesy Nissan do not have a problem fixing the light as long as Infiniti of Tampa agrees to pay for the cost of setting the light back to its manufacturer lights. I was thinking this should be no problem for them, because I just bought the car from them and I was never notified about the Aftermarket product. Immediately after hanging up with Heidi I drove over to Infiniti of Tampa, Jamaal was there and I told him about the situation at Courtesy Nissan. He looked more like it was entertaining hearing the story more than concern. I then told him about the headlight being Aftermarket and told him what Courtesy Nissan told me about them replacing the light. Jamaal said that, that is something they do not do at Infiniti of Tampa. WHAT! I just brought the car and no one warned me about the headlights. I asked him to let me speak to a manager regarding this and he said ok, but I dont know what will come out of it. When his sales manager walked over he was smiling really hard and then the first words that came out of this mouth was (will giggling) "So, Courtesy Nissan is over there tearing up your stuff huh!" I was already upset and that was really rude! (They are so proud of their sister company and love boasting about their strip, until something bad happens, then they dont want anything to do with them.) Jamaal said he spoke to Heidi and the light would probably cost about $25.00 to replace once they switch everything over to the manufacturer light, but that only if she can get it approved through her manager. Jamaal and his manager than said Courtesy Nissan should just replace the entire thing, that's all they could do for at least the courtesy of breaking your windshield. But, Infiniti of Tampa, we wont take ownership of anything. I was really upset. I spent about a good 35 to 40mins in there trying to plead my case, telling them they sold me the car this way, why should I have to play. I see if this was a year down the line, it's been about 30days. They would not do anything. The sales manger even raised his voiced at me!!! Shocked is the only word...I left and went back to Courtesy Nissan, told Heidi what they told me about Nissan should just take care of it, since you guys broke the windshield and she said, we didnt sell you the car Infiniti did so they should pay for it (Then the Ping-Pong begin). Heidi took me over to see my car and had a mechanic show me the aftermarket product, (this was not going to help me get the car fix), I asked her and the mechanic who I can talk to about getting this fix and they both did not want to give me an answer. I asked Heidi who she was going to talk to and she said her boss and I asked if I could speak to him and said hesitantly said yes. She took me to the waiting room, about 30 min later she took me to see her Service Manager (her boss) and he already knew the story. He said Infiniti of Tampa sold you the car, if this were Courtesy Nissan; you would not be sitting here right now, because we would have already taken care of you. But, we are not going to pay to have this fix, we will fix it, but Infiniti of Tampa will have to sign an IOU to Courtesy Nissan. I asked him if I could speak to the General Manger and they would not let me. They said I could speak with Amy Ferrera an Executive Assistant. Heidi took me back to the waiting room again and for another 30mins I had to wait (It kind of felt like they were trying to tire me out). Heidi and Amy finally showed up and Amy took me to a back office. She knew the story too and told me she called Infiniti of Tampa to try to negotiate (remember these are sister companies) and get them to do the right thing but they refuse. She also told me she went ahead to call all of the aftermarket companies to see if they service my car using my VIN number and have not found anyone yet. She then said she contacted the previous owner to see if he would know where the lights came from, but have not heard back. She said she would look into it and make sure to get back to me. I never heard from Amy again, but Heidi called me couple of days later to tell me they found a vendor who sales the lights that is in my car and it will cost me 200.00 for install and for the lights. Wow, all of that and they are still charging me!!! Heidi said the light only come in pairs and they are 99.00, but they will still need to charge me labor to put them in... SadOn day three, I took the dirty car back and they gave me my car. Heidi wanted me to look at the windshield to make sure everything looked ok. She also said they would call me when the lights came in. The following day, I hit a few bugs while driving so I needed to spray some water and use my windshield wipers... the wipers work! BUT NO WATER!!! Now no water and my headlight are still broke!This type of service is not worth it! I really feel bad about this whole ordeal and my stomach turns every time I drive by this Infiniti of Tampa and Courtesy Nissan it sucks I have to see them every day when driving to work.I've never been treated like this in my entire life. This is a big blow... I bet they made me out to be a criminal. My feeling was truly hurt and I will never do business with a Courtesy Dealership ever again! I will make sure my family, friends, co-workers and everyone knows how bad the customer service is for Courtesy. That whole strip is just a joke! You can feel that they are only thinking about numbers... sales, sales, sales, once the car if off the lot, who cares, it's not my problem should be there motto!P.S. - I FORGOT TO MENTION IT TOOK INFINITI OF TAMPA TWO MONTHS TO GET ME MY REGISTER CAR TAG... the turnaround time for something like that should be no more than two to three weeks! It's to be expected with this dealership I guess... DONT BUY A CAR FROM THEM I LEARN MY SO MANY PEOPLE HAVE A BAD WRAP ON DEALERSHIP I now do too :(Tim Bennettltd_bennettatyahoo.com

pmshoukry

Mar 26, 2011

Extremely professional & helpful. Definitely not your typical car dealership - provides a pleasant experience. Marc Fisher and Alex are two of the best sales professionals I have ever dealt with while purchasing a car. The dealership also has great inventory.

marichriscam

Mar 15, 2011

Great staff! Even though we came late and Aaron and Jay (the finance director) had to stay past closing to complete our deal, they never hurried us or made us feel uncomfortable. I am loving my new car and the process was so painless, I would recommend Infinity of Tampa to anyone!

dean394

Mar 3, 2011

They got the exact car I wanted even though they had to get it from another dealer in the area. Aaron Scheible was extremely knowlegable of the Inifiniti product line and was helpful in helping determine the exact model for me. He is courtious and friendly, and easy to deal with. Made buying this car a pleasure rather than a chore.

ryancappy

Feb 22, 2011

I was very pleased with the salesman who dealt with me. His name is Marc Fisher. He was honest and true to his word. He also worked with me to get a great deal on a new lease for me. He was very informative and I will refer him to all my friends and family.

rcaton

Feb 12, 2011

I arived ay appointment time and was prompllt greetd by Aaron. Aaron took the time to thourgly explain different model plus and minus of each. He spent time with me and did not rush me or high pressure me. He was very knowledgable of his product. I was made to feel welcome by Aaron and everyone else at the dealership. Although added item I could purchase were explained to me there was no pressure to buy. I enjoyed the experience and love the car I bot. Rick

xenawarrior

Jan 11, 2011

I initially made contact with Infiniti of Tampa via their Internet Sales Division - I wanted a new G25, but the price was a bit more then I wanted to afford. I made an appointment to test drive a 2007 pre-owned G35. Alex was knowledgable and personable. He niether was too pushy nor too passive. Actually I was kind of going between Lokey Infiniti and Tampa - trying to get the BEST possible deal. I finally gave up, believing I was destined for a Nissan. On the 2nd of Jan 2011, I sent one last offer to both Infiniti dealers - Alex came through with SHINING colors!! I didn't even hear back from the Lockey dealership until three days later. Alex delivered the vehicle, explained and demonstrated all of the accessories and provided the necesarry information in the event I had a problem.I have had to take my vehicle back due to issues that I see with some of the leather interior, however, I can say that Alex was as diligent and willing to help as he was BEFORE I made the purchase. If you're looking for a new Infiniti - go FIRST to Infiniti of Tampa and ask for Alex Schuster!!

John Schneid

Dec 30, 2010

I experienced a pleasent shopping experience. Aaron was knowledgable regarding the vehicle we were interested in purchasing. I had visited numerous Infiniti dealers in attempt to purchase a QX-56 but Infiniti of Tampa went the extra mile to make us satisfied customers.

nbslarson

Dec 10, 2010

I was extremely apprehensive about purchasing a previously owned vehicle. I've always been a "new car" person. The staff at Infinity Toyota made my selection and decision very comfortable and relatively easy. I think Alex Schuster hung the moon with regard to customer service and relations. I will happily recommend Alex and Infinity of Tampa to any of my friends who are thinking of new or previously owned automobile purchase. Thank you.

G&WHP

Nov 30, 2010

My wife and I purchased a new G37 Convertible. We were treated very well. Aaron is an exceptional sales associate in both product knowledge and salesmanship in terms of satisfying potential customers new to the Infiniti line. We will certainly recommend Aaron and Infinti of Tampa to our friends and colleagues.

dmagadan

Nov 23, 2010

I felt that I was dealt with fairly by everyone I came in contact with. Pam, the sales manager, called me in between visits to make sure they were meeting my needs. They were attentive but not "high pressure". Aaron, my salesperson, was responsive and answered all my questions.

csmith69

Oct 20, 2010

Had the best car buying experience I've ever had at Tampa Infiniti. I dealt with Aaron Scheible when buying a 2010 FX35. I was using the ZAG program through american express. Aaron was very responsive via E-mail and pone throughout the whole process. I felt that I got a very fair price and had better customer service dealing with Aaron than I did at Infiniti of Melborne (very disappointing, high pressure sales) or Infiniti of Orlando (unable to match Tampa's price). Tampa did not have the color and options I wanted in the FX, so Aaron was able to get on from another dealer with-in 2 days. When I arrived to purchase the car the paperwork and test drive were handled very proffessionally. No gimmicks.

gustafje

Oct 11, 2010

My wife and I also leased an Infiniti from Infiniti f Tampa and found them to be very service oriented. They scheduled our first service appointment and followed up with a reminder. Service area and customer waiting area is very clean and they provide drinks while waiting.

sallymurray

Aug 17, 2010

I took my Infiniti J30 in for servicing. It needed all new breaks and rotars, as well as a few smaller repairs. The bill was $1500 which is more than the car was worth.At that point I decided to trade the car in instead and buy a pre-owned Infiniti. Brian was helpful with this process, and I am delighted with my "new" M-35.

hflorida

Aug 2, 2010

Working with Jason Andrzejewski was extremely positive. He gave me good information so that the experience was efficienct with everyone's time. I really appreciated that. He also offered attractive pricing. Ron Silver did a great job assisting at the end of the process. I would recommend working with this dealership.

Pshimp

Jul 31, 2010

Ron Silver, Internet sales department, made the purchase of my 2010 G37 a wonderful experience. He thoroughly explained all the features of the car during my test drive and also provided me with all the information necessary for me to make an informed decision regarding my purchase, which I can't say for the other dealers that I was working with. Thanks for the great experience.

CKI

Jul 25, 2010

I am thrilled with my deal at Infiniti of Tampa. After talking with other dealers in the Southeast, I got the best deal and the best customer service from Jason Andrzejewski. I drove 250 miles to get there, but it was definitely worth the drive. If you are in the market for a new Infiniti, make sure you call Jason for the best deal around.

alane

Jul 12, 2010

Thank you Infiniti of Tampa and special thank you to Aaron Scheible for making my Infiniti G35 purchase a very positive experience! Aaron exceeded my expectations for customer service - specifically his professionalism, level of knowledge and commitment.

anderson5949

Jun 16, 2010

Infiniti of Tampa Bay is awesome to deal with. They will make sure you are happy with everything before you leave. I will certainly be back! AA

kahamm

Jun 3, 2010

This was by far the best new car purchasing experience I've had yet! Aaron was very patient with us as we test drove several cars, left the dealership to look at other makes, and finally returning to make my 2011 M37 purchase. Both Aaron and Jay in finance made the process simple and stress free, unlike some of my other new car purchase experiences. They really paid attention to details upon delivery of my car. I would highly recommend this dealership! Very exceptional!

mmkern

Jun 1, 2010

My experience at Infiniti of Tampa was wonderful! Ron took great care of me and was always available to answer my questions. The financing experience went very smoothly. I highly recommend Ron and Infiniti of Tampa to everyone in the car buying market. Thanks again!

tomini

May 29, 2010

Andrew was helpful without being pushy. Did an excellent job answering questions and making the new car buying experience a pleasure. The car was ready prepped and ready for me to pick up. He also did a very thorough job of aquainting me with my vehicle before I took it home. He facilitated the sale and made the whole experience pleasant and effecient.

harley61

May 24, 2010

Hi my name is Gene Re,my wife and i just recantly purchased a 2010 G37 convertable from Infinity of Tampa.I have to say bar none the best car buying experiance we ever had.From the first day i spoke to Ron silver to the day we signed the papers everyone at the dealership made sure we were comfortable with our purchase.they made us feel like we had been long term customers when it was our first time dealing with them.thats somthing u don't get everyday in the automtive industry,i know iwas in the industry for 30 years.Again thank you and i will recommend Infinity of Tampa to anyone that asks. Sincerly Gene&Jeanne Re

kenamato

May 24, 2010

Customer Service is HORRIBLE! Infiniti of Tampa has been unable to accomplish repairs on my car; they have had the car in their possession for upwards of 60 days. The consumer affairs department for Infiniti told me to leave the car at Infiniti of Tampa for their engineer to inspect, to this date that has been unfulfilled. The dealership demanded that we return a loaner car leaving me without transportation; thus causing greater hardship for my family and I. The car has been towed twice to them and has been brought in 3 times for computer issues e-vap map, battery, head lights and key not working. I have also been charged for a basic warrantee service that was not repaired. Upon bringing the vehicle back, to have inspected, the service I was charged for was discovered by Infiniti to be a non-issue. No money to this date has been refunded for their mistake. Motor Vehicle Defect Notification has been sent.

henchmen12

May 14, 2010

Aaron Scheible initially helped me in my search for the right G37 Sedan and then Jason Andrzejewski helped us get the deal done. They were both knowledgeable, helpful, and very friendly. Never aggressive at any moment. We also had a great experience with the finance manager Jay Friedman who could easily pass for Peyton Manning's clone. "Cut That Meat" Jay! All in all, we had a great experience. The staff was wonderful and so is our new G37. I will recommend friends and family interested in the Infiniti brand to go see the guys at Infiniti of Tampa Bay, any day of the week. Nice Job Guys!

bussingerde

May 13, 2010

I had a great experience with Jason at Infiniti of Tampa. He helped answer all my questions about the G37 and even went as far as showing me all the features after purchasing the vehicle! Very friendly staff, that went above and beyond my normal expectations of any car dealership. I would defintaely encourage and recommend anyone looking to buy a car, go to Infiniti of Tampa!

jwalt

May 3, 2010

Found car I was interested on internet and contacted Aaron. After a few phone calls, the deal was set. I am very happy with the Infiniti of Tampa Team and Aaron's follow through. It was worth the trip from upstate NY to Tampa. John Walters

Joe Vaglica

May 1, 2010

Great customer service didn"t play the car salesman game with me. They are definitely a no hassle and no pressure car delership. very friendly staff. Aaron Scheible was very knowedgeable and went out of his way to get me a fair price on my trade-in. I would highly recommend doing business with this dealership.

dianni

Apr 29, 2010

My experience working with Jason Andrzejewski was the best car buying adventure in all of my years when buying a new car. He was polite, he was responsive, follow-up was excellent, he new his product, his customer care was above excellent. His finance department was very helpful and also his sales manager was very informative and it was a no hassle deal. When receiving the new car Jason over experience of the product was exceptional. He explained in full all of the options and how they operate. He set up all Navigation options including Bluetooth options. The car was delivered without a Flaw. I will definitely in the future recommed Infiniti of Tampa to anyone who might be interested in buying a Infiniti.Thank you,Bill Dianni

bob.beers

Apr 18, 2010

Everyone at the Infinity of Tampa dealership made us feel very welcome. From the very prompt replies to our initial inquiry, both via e-mail and telephone, to the final handshake just before we drove off with our new vehicle, Ron and all the other staff made us feel that we had come to the right place to buy a car. Thank you for a very pleasant experience. I will recommend your dealership to others.

Dan3976

Apr 17, 2010

I thoroughly researched the vehicle I was interested in, knew exactly what I wanted and what price I wanted to pay. I used the internet option at Infiniti of Tampa, found the vehicle I wanted at about the price I wanted made my inquiry. Almost immediately I received a response from the dealer and subsequently, a call from Aaron Scheible and arranged to test drive the car. I had a preprocessed loan from my bank so it was simply a matter of negotiating my price and driving off. When my wife and I got there, Aaron was prompt, very customer oriented and created a very friendly, low pressure environment. We test drove the car, loved it and decided to buy. Aaron asked me about the interest rate on my loan and when I told him, said he could do better than that. We decided to use the dealer financing and drove off that day. I was very pleased with the purchase and was able to negotiate a lower price. A few days later I got a call from the business manager, Jay Friedman. He had come across another loan package and was able to retroactively apply it to my purchase, dropping my interest rate a full point. They could have said nothing and I would have been none the wiser, but they went out of their way to create a customer for life. I was planning on trading in my old Infiniti in a few months, but the folks at Infiniti of Tampa created such a great environment I am headed down to day to pick up my next Infiniti. I personally enjoy negotiating a price, but if you prefer the no haggle option, the prices seemed very reasonable. I cannot recommend Aaron Scheible and Jay Friedman enough. They did indeed create a customer for life.

grier7

Apr 9, 2010

Jim Krouts professional and enthusiasm were phenomenal! He has a passion for what he does and it shows. He knows his Infiniti products and for my car of interest, he was not afraid to demonstrate the cars capabilities. He made this car buying experience pleasant.Jim and Jason Andrzejewski worked together and now I have an incredible car. The store manager, Brett Tatum, was very professional and listened to the concerns that I addressed to him.

Myunka

Apr 5, 2010

It is rare that you find a dealership that has product knowledge, great pricing and a professional style that allows you as a customer to once again enjoy the buying experience. From the moment that we met their friendly sales staff,we knew the this was going to be a positive experience that would make our car buying effortless.From Jason, Aaron to their sales Manager Pam, this team has the "right stuff". If you are seeking a great car with exceptional dealer service I would highly recommend this dealer as our experience was absolutely the best.

eldeeb

Apr 2, 2010

Outstanding honest salesman, friendly and kind.No hassles. Love the car and the people.No buyer remorse.Pam Zifer was also extremely friendly. will order my next car from Brett tutam definitely. Did not care for the GAP insurance, though and felt pressured into it.

kenblais

Mar 4, 2010

I had a good experience with the dealer, who asked me to provide a review. However, I can't say I'm having a good experience with this DealerRater website. I was happy to enter my rating above, but am annoyed to be forced to submit a written review in order to complete the process.

G Handel

Mar 1, 2010

Ron went out of his way to find the vehicle I wanted. The purchase was a no hassle deal. I would recommend this dealership to anybody. From the time you walk through the doors, to the time you left the building, everyone was pleasant and helpful. My new vehicle was waiting for me when I arrived and my salesman explained everything there was to know about my vehicle!

jack teague

Feb 28, 2010

Working through the internet, Ron Silver " stole" my order from a local Infiniti dealer. He was informative, direct, and worked hard to sell me an Infiniti, and he "got the order". I will work with him again in the future if I purchase another Infiniti, and recommend friends and family as well. A very positive experience...

TP225

Feb 26, 2010

Truly nice and easy experience.Handled mostly via email per my request.Very professional...straightforward deal, and no games played.Dealership and Mr. Murray made our final decision easy, and made us feel like we were important to them.Tony Piotrowski

infiniti45tampa

Feb 15, 2010

Ron Silver earned my business and delivered a product that exceeded my expectations. To put it simply, I delve into the car buying experience with a lot of energy and a keen eye for being taken...needless to say, Ron answered the call here and won my business on this car and future purchases as well.I was looking for a very specific car with low miles at a great price...and I got everything I was looking for from Infiniti of Tampa. I honestly think I sent well over 100 e-mails in addition to several dozen phone calls and all my questions were answered in an extremely timely & professional manner - all by Ron Silver. I was communicating with several Infiniti dealerships and I'm very happy that the one that stood out also happens to be in my hometown.The price was fair and I had everything spelled out to me very clearly by someone who knows the car business. Thanks to Ron for a great car that I look forward to driving for many years.I highly recommend Infiniti of Tampa for your next automobile purchase.

schweg1

Feb 15, 2010

The staff was friendly. My financing was a breeze-even when I was told by a used car dealership that my credit was questionable and said I would be approved but only at a rate of about 5-6 percentage points higher that what my rate was through Infiniti of Tampa. Great warranty 84mo 100,000 mile bumper to bumper for only an extra 1,000 (well worth it). Pricing was a little high but the car was a certified pre owned and has a great warranty through the manufacturer. All in all a good experience and would buy there again. Or refer a friend.

effexor13

Feb 10, 2010

catban

Jan 14, 2010

Courteous, professional sales staff. Extremely competitive pricing. Great service after the sale (follow up emails and phone calls). Most of the details were able to be handled via email. Large selection of vehicles to chose from. Car was detailed and ready upon arrival at the dealership.

wreak

Nov 18, 2009

If you live in Florida and want to be treated like a VIP, look for Aaron Scheible at Infiniti of Tampa. All my dealings was via email and phonecalls. It took us less than a week of back and forth communication to get what's best for me. Working with him was as easy as going through a drive through window. Order what you want, tell him what you have, and he'll serve you with a smile. He was prompt in answering my emails and phonecalls. There was no stupid question or offer. He'll frankly answer you with the best deal he has. He helped me find the ideal car for my budget and gave me the best price for the car I wanted. I don't live in Tampa. I had to drive an hour and a half to deal with his dealership. I contacted 4 infiniti dealers within Florida and only he was the one who was answering all my questions promptly and even giving follow up calls and emails to make sure that my needs were met. Other dealers only wanted to know how much I will give them and didn't really work for my needs. Once in the dealership, he was ready with my car. I spent about an hour only dealing with the financing details and then off with Aaron I went for my new car orientation. He explained everything that needs to be explained and assured me that I can contact him again if I had any more questions. While in the dealership, all the personnel were friendly and courteous. Maria was the money person and Bret the manager stopped by to say Hi. You feel welcome and important in the dealership. Again, if you're in the market to find an Infiniti, think of Aaron and Infiniti of Tampa. They're worth the drive.

Giorgios50

Oct 26, 2009

Beginning to end, working with Aaron and the dealership was flawless. Because a local dealer did not care to work with me, I contacted Infiniti of Tampa by email. Within one hour, i received a text. Next day, a phone call. I asked for a certain type of car, and Aaron found it within a day. He gave me excellent value for my trade, reduced the price on the new vehicle and gave me an accurate estimate of my cost "out the door". He kept me informed when the car came in, when it was detailed, and when it was ready. He showed me the entire car front to back and answered my questions. Overall, Mr. Scheible displayed the finest work ethic and customer service i have ever seen in new car purchases.

joshuamac

Sep 15, 2009

If you ever have the distinct pleasure of working with TLira at infiniti of Tampa you will not be disappointed; but Im sure all of the staff there are just as friendly and amazing to work with. A wonderfully happy employee that for lack of better words never drops that ball; I was given constant updates on the progress of my vehicle. I had an issue with my dashboard bubbling; Infiniti was completely aware of the problem as it is common in the southern states, set up and appointment and changed it out with no questions asked, no cost to me, and no excuses. Taking this stance as opposed to finding loop holes in warranties or pushing the blame to you; went miles in my book. Having a car that not only you can stand behind but also a dealership that stands behind it as well, is pretty much unheard of unless you are willing to spend 80K plus on a car. Now to justify my score 5s across the board as they are all well deserved please dont take my word go see for yourselves, and the only 4 goes to price. Bottom line is you will always pay more at a dealership then a chain store down the street, but hey sometimes price is worth it. Ill pay a little more everyday to leave knowing exactly what I will get and that no corners are being cut. This is now my second time taking my FX35 in for service and couldnt be happier. I will continue to service my car at Infiniti of Tampa, and next time Im in the market to purchase Ill probably be shopping there as well!!!Josh-Tampa

larrylove2

Sep 15, 2009

I was told that when we came down to Tampa Infinitithat they were waiving the $600 fee for the trade of my BMW and I was buying a 2010 QX56.I was told that by thesales manager and when we got they would take care of that.When my friend who bought my BMW got there, they didn't knowanything about the conversation about the $600. We sat thereand waited and waited, they were willing to let us leave becausethey made a mistake over $600. We were left to feel we couldn't affordthe truck that I was buying I felt the same way as some of the othercustomers. I bought the QX56 but I think I should have left andwent to Jacksonville Infiniti.They are very nice when it comesto customer service and I should have dealt with them. I willnot buy from Tampa Infiniti ever again. I have to say Jasonthe salesman was very nice but anyone else put us through hell!!!!!!What was bad we had all of the money and certified checks to buythe vehicles. Sorry service , never again.

kbe62809

Aug 20, 2009

I can't believe that a company like Infiniti will allow this kind of business to go on...Maybe that's why Tampa Infiniti is rated with an F with the Better Business Bureau. From the moment I entered the store I was treated like I couldn't afford their vehicle. I'm a cash buyer on everything I purchase, including my $250,000 Ferrari. My daughter and I drove in, in her 1998 Toyota Camry and automatically I must not be able to afford an Infiniti. I promised to buy her a G37 convertible for college and am met with such STUPIDITY!!! I called and talked to Kevin at Orlando Infiniti and was completely satisfied with the direction he took me. I will buy from them!Buyer Beware....Kirk S. McKinley

Tsunami Dan

Aug 13, 2009

Perfect so far.I am an enthusiast and own many types of vehicles. Most of the buying experiences are tedious at best."I of T" made this one of the easiest purchases in memory.Thanks to Ron Silver and the staff at "I of T"If service matches the sales experience, I will be completely thrilled with the entire experience.All the best,Tsunami Dan

jamey_k_17

Jun 29, 2009

The entire team at Infinity of Tampa were professional and great to work with. I drove away very happy and satisfied that I got a great deal. I live in Orlando, and was happy to drive an hour and a half instead of dealing with sub-par dealers in my own neighborhood.

infinitelydisappointed

Jun 28, 2009

DON'T PAY ANY ATTENTION TO THE HIGH RATING ON HERE, IT'S BOGUS. THEY ARE RATED AS AN "F" BY THE BETTER BUSINESS BUREAU. THIS IS MY STORY, I WAS LUCKY ENOUGH NOT TO BUY.What makes a Certified PreOwned Infiniti? Not much according to Infiniti of Tampa. After looking online at the 2006 FX35, Stock Number P203772, I decided to take it for a test drive. After seeing other CPO vehicles I expected to find a crisp, clean, well cared for vehicle. I had no clue that what I was about to see was a piece of junk. This was noticeable the second I saw the car. The plastic chrome grill was peeling like a scratch off lottery ticket. The bumpers looked like they had been spray painted or replaced. The car had multiple scratches and nicks some of which had been poorly touched up by an amateur with globs of paint. The rear door handle areas were scratched all over the place. Obviously this car was owned by someone with kids. This was confirmed as the warning tag on the child seat restraint was worn and tattered. Oh, but thats not the best part. The undercarriage and exhaust components were rusted. From previously living up north I determined it was most likely driven in winter snow, ice and road salt. Theres a good chance it went off road. The sales person confirmed my hunch and said the Auto Check indicated it was from New York. Obviously the owner before did not take care of it, so you have to wonder about oil changes and other required maintenance.The engine compartment was messy and also showed signs of corrosion and some other odd things with the electrical system that didnt quite seem right. At electrical ground connections, the paint had been excessively sanded off. Im no mechanic, but my car and others dont have sanding at the electrical grounds. It makes me wonder if there was a previous electrical problem with the car. All that was just on the outside. On the inside? Well, the headliner had water stains all over. Who knows if the previous owner had left it open or if that means the sunroof leaks. One of the buttons on the radio was gouged. The steering wheel controls were worn. There were multiple scuff marks on the dash and glove box. I dont think they even looked at it before putting it on the lot.Im no mechanic, but if I can find these things in 5 minutes, how did it pass a supposed 145-point CPO inspection. The CPO inspection is to include Interior Condition, Exterior Panel and Paint Condition. Whoops, must have missed a few checkmarks on the list.After I brought the car back from a test drive where the steering was rough, the brakes were soft and the car pulled to the right, I handed them the keys and told them the car should not be a CPO and the car was a joke. They assured me that if I would look at the others I would find them to be in immaculate condition. Yeah right. My response? If you let that type of car on your lot, I dont want to buy from you period. For all I know, their CPO certification could have easily been written on a cocktail napkin from one of the local gentlemens clubs right down the street.Using this as a gauge for how they inspect vehicles and certify them as CPO, I will not do business, nor recommend anyone do business with them. It was a waste of my time.Just a side note, the showroom was junk too. Pictures werent hanging on the wall, just laying on the floor, the hall to the bathroom had junk in it and the bathroom was a mess. Not at all what you would expect from a luxury car dealer. Oh wait, its just a Nissan, I forgot.Im left asking where can you find a good car at a reasonable price in a recession?

dhamilton9

Jun 21, 2009

Through all my visits to the dealership, Eddie has been great about following up with me on my vehicle's repairs and maintenance. Eddie shows great customer service on each contact I have had, the dealer has provided me with loaner vehicles each time I have had a repair, which helps to keep me going to work and other places I need to go, without me having to get a rental car to inconvenience me to purchase that separately. One suggestion I have would be to waive the fuel charge if you bring the vehicle back with enough fuel, as sometimes you have to refill the vehicle on your own.

lumpy

Jun 21, 2009

After I had decided to purchase a new G37 coupe, I contacted dealerships around my area by internet. There were 2 dealerships closer then Tampa to me, but Aaron went above and beyond the normal. Aaron earned the sale and he is the reason I bought from Tampa. Thanks again,Janet Cunningham

marckadushin

Jun 13, 2009

Ron Silver was extremely easy to work with, calm, polite and a good follow through in all areas that were needed without being pushy. The finance manager, Marc is knowledgeable and the customer benefits by this. The overall experience was very good and if the service end matches, I will continue to do business with them. Infiniti is an excellent auto for value and driving.

abhundt

Jun 8, 2009

I contacted the internet sales dept. and they were VERY efficient. A few days later, I visited the dealership and met with Aaron, thinking I was in the market for a used car. Aaron ended up getting me into a brand new G37 at a GREAT price - no hassles! I loved the experience.

nancydhill

May 22, 2009

Ron Silver was very professional, understanding and patient. I used a buying service and felt everything was disclosed up front. I am very satisfied with the dealer and the staff. I would reccommend both the dealership and Ron to anyone and am looking forward to working with them in the future. I feel they really took a personal interest in my happiness.

jjcatpa

May 19, 2009

I was in the market for a second car, and the EX tweaked my interest. After submitting an inquiry over the internet, I was contacted by Jason. He was very personable, professional, and helpful. We went for a test drive, and he was very knowledgeable about the car. I really liked the car, and decided to lease it. Looking back on the experience, I have to say that it was the most stress-free car purchase that I've had. Jason, the sales manager and the finance manager were all exceptionally friendly, up front, and willing to negotiate. I initially contacted Infinity of Tampa because they were the closest to me. I feel very lucky that I ended up there. I am very pleased with the whole experience, and would highly recommend them.Julio J. Cubenas, D.D.S.

kalpha

May 6, 2009

Working with Aaron Scheible & Bret Tatum was the best car buying experience my wife and I have experienced. They were professional and above the board during every aspect of our deal. They were looking for a partnership and not just trying to move a car. I would highly recommend this dealer especially Aaron and Brett to family and friends.

gcm281p

May 3, 2009

This was a great car buying experience. Jason and Pam were very helpful and went the extra mile to get a car with the options I wanted. The car was ready as promised and looked great. I would definitely recommend Infiniti of Tampa (and specifally Jason and Pam) to family and friends.

RGH

Apr 22, 2009

I contacted the dealership inquiring of a new G37 Coupe over the internet. I was contacted the following Morning by Ron Silver and we discussed the vehicle, its options, and current inscentives. A trade in was involved and ron was able to give me a three teared cost breakdown based on trade in value with 0 down to provide a base line. We worked the numbers together and arrived at an acceptable price. I came in a couple of days later and my vehicle was prepared and delivered. the process was very smooth.

Kachunga

Apr 17, 2009

Salesman was excellent, the sales manager was nice but made a counter offer$133 over the over my offer . Which I thought was over the top on $35,000Vehicle . The finance manager was excellent overall I had a pleasant car buyingExperience. I would recommend you to friends actually I already have.

davisob

Apr 15, 2009

Ron was freindly, thoughtful, helpful and full of knowledge. He knew everything about the cars and was a pleasure to work with.I have to go now as I am very busy and need to go back to work and need to keep writing to get to the 250 characters so I will say goodbye and thanks for eveyrthing.

edsamp

Apr 6, 2009

This is our third Infiniti purchase from Infiniti of Tampa. We have always dealt with Brett. Our experience is always smooth and stressless. Jason is an asset to the dealership. He is very friendly and knowledgeable. We would highly recommend Infitini of Tampa, Jason, and Brett.Thanks again for a great car-buying experience.Sincerely, David and Ella Sampson

Gerald Thomas

Apr 6, 2009

I looked for 2 months for a previously owned E series and responded to the internet and sale add at Infinity of Tampa. The car was more than expected and well presented. Ron Silver was knowledgeable, professional, honest and had a no pressure approach to closing the deal on our Mercedes. NO fast talking back on the advertised price. We agreed on a price and I was out the door with tags and key in hand in 45 minutes. The extra effort after the sale closed to acquire the second key-fob from the previous owner was a sign of customer service from years ago. Being the owner of 2 other Mercedes I know the MB policy on reissuing the electronic keys to only registered owners, this saved me another $200.00 to replace/reprogram the second key-fob. Robert in service took care of the requested post delivery service items I requested professionally and as if he was buying the car for himself.

Anthony Jannelli

Apr 3, 2009

I found the overall experience at Infiniti of Tampa to be exceptional. There was no pressure and 2008 Mercedes C-Class I purchased was as advertised. The price was right and so was the value I received for my trade. I had neglected to mention that there was a scrape on the left rear fender of my trade in but Mr Silver stood by the trade-in offer and we completed the deal. I was treated professionally and courteously by everyone from my salesperson, Ron Silver to the Used Car Manager to the Business Manager.I sold automobiles in Europe on retirement from the Air Force and recognise quality service/professionalism, therefore I can highly recommend Infinity of Tampa.

jlucas14

Mar 25, 2009

We had a great business transaction with Ron and Infniti of Tampa, very low pressure and they took all the time needed for my wife to pick the used G35 she wanted out of all the choices. Worked well on the phone with me all morning so we didn't waste our time driving from Lakeland and then delivered when we arived. My wife loves the car and is most likely an Infiniti owner and infiniti of Tampa customer from now on.

kentszr2

Mar 25, 2009

Overall 5 rating for IOT. This is definitely a buyer's market with the economy downturn. I got a great deal through USAA membership pricing resulting in a no-hassle, set price well below invoice and a reasonable, expected trade value. Aaron in Internet Sales was friendly, professional, and knowledgeable. I had already done extensive research and driven the Acura TL, which in my opinion has a better tech package but can't match the "G" for driving enthusiasm. My research paid off as the G37 is rated #1 among the competition, even besting the venerable BMW for top car among 33 entries in U.S. News & World Report's rating of the best mid-size luxury cars. I purchased the maintenance plan and will be sizing up that department to see if they earn equally high marks during scheduled maintenance visits.

JackK

Mar 16, 2009

We highly recommend Cary Burgos in the Internet Sales Department! She first contacted us when our previous FX 35 lease was about 6 months from ending. She kept in contact after we told her the terms we would need to lease any new Infiniti in the future. She even brought two different models out to our home to see and test drive. Low pressure and very friendly. As our lease was running out, we stepped up the pressure to either get us the right deal or we were going to one of our other choices. Well, we are in a beautiful 2009 FX AWD, so I guess they must have put the deal together. We love the quality of Infiniti products....and will stay as long as new and exciting vehicles are introduced in the future!!

Bob Alexander

Mar 5, 2009

Joelle was personable and knew enough about the vehicle to explain why it was the best deal on the lot. She was diligent enough to drop the car off in Orlando and has lived up to every committment she made at the time of the transaction. I would recommend the dealer and Joelle in particular to anyone that asked.

mattiesma

Feb 27, 2009

My experience with Infiniti of Tampa Bay was quite favorable. They gave me top dollar for my trade-in and offered an awesome price on my used VW Passat! My only regret is that I felt my salesman, Ron Silver was not always friendly, understanding or helpful. He made me feel as if my business was not valued. Ron Silver seemed to be incredibly bitter towards me, because the used car sales manager, Ron agreed to a big increase in the value of my trade. Less than 24-hours after I purchased my car from Ron Silver, I called to report a problem with my car's key fob. I asked him if the dealer would fix the key fob. He said "No. We've done enough for you."I disagreed. And Ron Silver finally acquiesed. I am pleased with the car and I think I would refer my friends to Infiniti of Tampa--but I'd suggest they avoid that surly, grumpy Ron Silver!

chillinuf

Feb 26, 2009

The service from Aaron and Brett was exceptional. Exactly what I expected from an Infiniti dealership. However, two days after taking delivery I noticed the front bumper appeared to have had paint work done on it and was misaligned. I'm was very concerned when I found out the 2009 G37 which was sold to me as brand new had in fact had $800 worth of paint touch up and alignment done to the front bumper. I know it was $800 worth of work because when I requested any/all records of work done on the car they faxed me an internal work/repair order indicating the paint work had been contracted out to a local body shop. I returned the car to the dealership two days after taking delivery and they stated the car was most likely damaged when taken off of the truck which I can imagine happens from time to time. I think it is unethical and perhaps illegal to not disclose the fact that my car was damaged and repaired prior to me purchasing it as brand new. While it might be a dealership or Infiniti policy to not disclose work done on a new car unless it is over a certain dollar amount, I completely disagree with it. I can see instances where minor touch up need not be disclosed, BUT I think that if you have to actually send the car to a body shop to have work done you are more than likely legally required to tell a potential buyer about that. In the end the dealer replaced the bumper with a new factory painted one. They also provided me a loaner car while my new car was being repaired. Again, Aaron and Brett handled the situation with extreme professionalism, but it is hard to overlook the fact that either one or both of them MIGHT have known that the car I was purchasing had work done on it. I think it would have been appropriate for the dealer to offer some type of concession (money back, maintenance plan, etc.). This is the first time I have ever purchased a car of this caliber and price and perhaps my expectations were too high, but in the end I will get frustrated anytime I recall this experience.

cpoling

Feb 2, 2009

I had a fantastic experience at Courtesy Infiniti. My salesman was extremely professional. I highly recommend this dealer and my salesman, Ron Silver. I felt Ron was honest and did not play the typical games, nor did the dealer. I love my car, 2009 G37 and am very happy.