Used Cars for Sale at Infiniti on Camelback in Phoenix, AZ

Ryan Eck

Oct 31, 2016

Lon was awesome. Showed me features on car i never would have figured out. Was on time to appointment and very caring when he stopped by. Thank you Lon

Trey M

Oct 31, 2016

Top notch service at Infininti on Camelback! Tom, Lon, and Josh made me feel like family. This is my thirs Infininti... and I am guessing more will follow! Thanks Infiniti on Camelback!

rocket405

Oct 31, 2016

Great experience all the way! We took the 6 hour drive to Phx and were not disappointed. The entire staff did a great job and we couldn't be happier. But it didn't stop there, the follow up has been awesome. I just wish we were closer to take advantage of some of the extra services they offer.

Ryan Eck

Oct 31, 2016

Lon was awesome. Showed me features on car i never would have figured out. Was on time to appointment and very caring when he stopped by. Thank you Lon

rocket405

Oct 30, 2016

Great experience all the way! We took the 6 hour drive to Phx and were not disappointed. The entire staff did a great job and we couldn't be happier. But it didn't stop there, the follow up has been awesome. I just wish we were closer to take advantage of some of the extra services they offer.

jcr66

Oct 30, 2016

Just met with Lon to cover all the awesome features of my G50. He was so informative and taught me all the great things this car can do. Really appreciate his knowledge and the convenience of him coming to my home. Thanks Lon!

Trey Martin

Oct 30, 2016

Top notch service at Infiniti on Camelbac! Tom, Lon, and Josh made me feel like family. This is my thirs Infiniti... and I am guessing more will follow! Thanks Infiniti on Camelback!

mtisch

Oct 29, 2016

Had a very good experience at the car dealership, everyone was very nice and would recommend it highly! Client loyalty manager came to my house and went over all the car features which was very helpful.

mtischler

Oct 29, 2016

Had a very good experience at the car dealership, everyone was very nice and would recommend it highly! Client loyalty manager came to my house and went over all the car features which was very helpful.

Aznole

Oct 28, 2016

Lon cane out and showed me everything I could ever want to know about my Q50. He's knowledgeable, patient and a great guy. This is a great service. Thanks again

Drcsp

Oct 28, 2016

This is the fourth vehicle we have purchased with Infiniti on Camelback and once again they exceeded expectations. I'm very busy and the worked around my schedule and brought everything to me. This is the way to by a car!

Karenm56

Oct 28, 2016

Today I had an opportunity to meet with Lon Williams with Infiniti on Camelback. I've owned my QX60 for almost a month now and after the initial consultation at the time of purchase, I've had questions come up on how some of features work. He took the time to come to my house to review everything. He showed me how to utilize the Infiniti Connection app and the website. He showed me how the personal assistant function works, my navigation system and my theater package as well as many other features I was not utilizing. Lon was very professional, courteous and helpful. I'm very appreciative of this service that Infiniti offers. Thanks Lon!

pearly65

Oct 28, 2016

We were having a hard time getting help from our local dealer so we decided to think outside the box and look in another state, and we are sure glad we did. I'm not saying everything went 100% smooth with this transaction but I guess that's to be expected when everything is done over the phone. The staff here did their best to accommodate us and were fantastic when it counted the most.We received our car this week and all I can do since then is smile. I love my new car and would recommend this dealer to those who are looking for an upfront and straight forward deal.

Vwester

Oct 28, 2016

My experience was wonderful. All stated individuals made my purchasing of my new Infiniti a pleasure. I will definitely make another purchase in the future and recommend my friends and family

Aznole

Oct 28, 2016

Lon cane out and showed me everything I could ever want to know about my Q50. He's knowledgeable, patient and a great guy. This is a great service. Thanks again

pearly65

Oct 28, 2016

We were having a hard time getting help from our local dealer so we decided to think outside the box and look in another state, and we are sure glad we did. I'm not saying everything went 100% smooth with this transaction but I guess that's to be expected when everything is done over the phone. The staff here did their best to accommodate us and were fantastic when it counted the most.We received our car this week and all I can do since then is smile. I love my new car and would recommend this dealer to those who are looking for an upfront and straight forward deal.

Abrown

Oct 27, 2016

Loved Lon! He was amazing, knowledgeable and so helpful from the basic functions to the customization features of my new Infiniti! I had no idea this car was capable of such an ultimate driving experience.

Drkrx

Oct 27, 2016

Lon came to my house to teach me about my new Q60 and did a fantastic job start to finish! All of my questions were answered and I was shown things about my car I didn't even know existed! I'm so excited to try out all of these features I now know about! Thank you Lon for such an informative appointment and for your patience teaching (and re-teaching) me about my awesome amazing new car!!

hmlim83

Oct 27, 2016

Lon was extremely helpful when he came out to our house and showed us things about our car that we didn't even know we weren't utilizing! Excellent experience :)

jmagee

Oct 27, 2016

Lon came to our house and walked us through every detail of our new Infiniti. Great service, great experience and he covered several questions we forgot to ask!!!

Drcsp

Oct 27, 2016

This is the fourth vehicle we have purchased with Infiniti on Camelback and once again they exceeded expectations. I'm very busy and the worked around my schedule and brought everything to me. This is the way to by a car!

Drkrx

Oct 27, 2016

Lon came to my house to teach me about my new Q60 and did a fantastic job start to finish! All of my questions were answered and I was shown things about my car I didn't even know existed! I'm so excited to try out all of these features I now know about! Thank you Lon for such an informative appointment and for your patience teaching (and re-teaching) me about my awesome amazing new car!!

hlim83

Oct 27, 2016

Lon was extremely helpful when he came out to our house and showed us things about our car that we didn't even know we weren't utilizing! Excellent experience :)

jmagee

Oct 27, 2016

Lon came to our house and walked us through every detail of our new Infiniti. Great service, great experience and he covered several questions we forgot to ask!!!

Rasheed456

Oct 26, 2016

I didn't think I was going to need someone to go over my new car but I was obviously wrong. Lon came out and now I'm blown away with this car. He was punctual, courteous, and super knowledgeable. A++ experience !!!

Abrown

Oct 26, 2016

Loved Lon! He was amazing, knowledgeable and so helpful from the basic functions to the customization features of my new Infiniti! I had no idea this car was capable of such an ultimate driving experience.

Vuvian

Oct 15, 2016

My experience was wonderful. All stated individuals made my purchasing of my new Infiniti a pleasure. I will definitely make another purchase in the future and recommend my friends and family

Alex Farcas

Oct 1, 2016

We bought an Infiniti and Lon was the person who explained to us the technology in the car. Lon was professional and super chill while going over everything. The best part was that for our appointment, Lon drove to our home instead of us driving to the dealership which demonstrates the very interpretation of customer service.

EThorpe

Oct 1, 2016

As a prior Infiniti owner, when I was told someone would be coming out to train me on my new vehicle (QX80), I thought "I've had an Infiniti for four years! What are they going to teach me?"In the first week I have already had two visits with Lan and the first one was for 2 hours. I had no idea what the capabilities of my car were! He gave me multiple options for navigation, phone calls and other resources. My head was spinning. Instead of letting the time he spent with me go to waste, I am really trying to change mybehavior patterns and use the technology of my car vs. my phone. Thank you Lan for all your knowledge, assistance, and patience!

keith berta

Oct 1, 2016

This experience was awesome Lon was very helpful. He showed us everything about the car, things I really didn't know about. Very great guy I appreciate everything he did.

Ron Glover

Oct 1, 2016

Lon was very professional and very helpful. He has mastered the product and is able to explain all features in a way that makes sense. A great resource. A great service and a great Infiniti client manager.

ShelbyS22

Oct 1, 2016

Lon came out to my house to show me how to use all the features on my new car. I learned a lot and never didn't know about a quarter of the things it could do. Thank you Lon for coming out and taking the time to walk through everything with

Alex Farcas

Oct 1, 2016

We bought an Infiniti and Lon was the person who explained to us the technology in the car. Lon was professional and super chill while going over everything. The best part was that for our appointment, Lon drove to our home instead of us driving to the dealership which demonstrates the very interpretation of customer service.

GloverR

Oct 1, 2016

Lon was very professional and very helpful. He has mastered the product and is able to explain all features in a way that makes sense. A great resource. A great service and a great Infiniti client manager.

Karen Nelson

Sep 30, 2016

Buying a car from Infiniti on Camelback was a great experience. They make it very easy and the customer service is beyond what I expected. Polly in finance is so kind and helpful and Lon has been able to assist me with all of my technical questions. I would highly recommend this dealership even if you are in another state.

marshallchristy

Sep 30, 2016

A great experience from start to finish! We selected a QX50, with the great help from Tom Daniels, that we could not enjoy more, and with the expert technical help from Lon Williams we are set to go and ready for anything!

Robert James

Sep 30, 2016

Everytime I visit this dealership I receive Top Notch service. Lon Williams and Rich are two of the nicest people I have met. The professionalism is second to none. I would recomend this dealership to any and everyoneAnother wonderful experience at Infiniti on Camelback! Lon is the absolute best! This was my 3rd car and I'm certain their will be a fourth!

ChrisCali002

Sep 30, 2016

My girlfriend and I had a great experience working with the guys at Camelback Infiniti. They were very transparent on the deal they were able to get us. It wasn't the normal runaround that you usually see when buying a car. This was the 2nd time working with them and glad I came back. Gonna be back for sure.

Ethorpe

Sep 30, 2016

As a prior Infiniti owner, when I was told someone would be coming out to train me on my new vehicle (QX80), I thought "I've had an Infiniti for four years! What are they going to teach me?"In the first week I have already had two visits with Lan and the first one was for 2 hours. I had no idea what the capabilities of my car were! He gave me multiple options for navigation, phone calls and other resources. My head was spinning. Instead of letting the time he spent with me go to waste, I am really trying to change mybehavior patterns and use the technology of my car vs. my phone. Thank you Lan for all your knowledge, assistance, and patience!

infinitifan

Sep 30, 2016

Every part of my experience with infiniti on camelback was awesome!! I have already sent 4 of my friends/family members in to purchase their next vehicle.....i will be back for sure. The after care visit with Lon was great as he took the time to answer all 278 of my questions, very patient and professional, thanks for a great experience

keith berta

Sep 30, 2016

This experience was awesome Lon was very helpful. He showed us everything about the car, things I really didn't know about. Very great guy I appreciate everything he did.

KNInfinitiQ50S

Sep 30, 2016

I had a wonderful experience buying my new car, I live in Washington state and it arrived perfectly. Polly was amazing. Lon has been very helpful in teaching me how to use all of the new technology this car has.

Robertjames

Sep 30, 2016

Everytime I visit this dealership I receive Top Notch service. Lon Williams and Rich are two of the nicest people I have met. The professionalism is second to none. I would recomend this dealership to any and everyoneAnother wonderful experience at Infiniti on Camelback! Lon is the absolute best! This was my 3rd car and I'm certain their will be a fourth!

ShelbyS22

Sep 30, 2016

Lon came out to my house to show me how to use all the features on my new car. I learned a lot and never didn't know about a quarter of the things it could do. Thank you Lon for coming out and taking the time to walk through everything with me!

Bella

Sep 27, 2016

Avoid this dealership!!! It really deserves NO stars. For my first time being at this location, they sure did know how to get someone to see what kind of careless service technicians they have because prior to my oil change, did a walk around with the appointment personnel and did not see what my car came back with after the oil change. All I'll say is twice I was told they would fix the situation by having it all buffed out. In the end the I was told different and nothing ended up being resolved.

Wrongplacewrongtime

Sep 27, 2016

For being a new owner of an infiniti and needed my first oil change, I thought the best place to take it to would be an infiniti dealership. What a horrible and worthless decision that was for this location. Did an initial walk around with the appointment setter for any concerns I had. Waited for about an hour and a half before my vehicle was finally brought out to me and then paid for oil change. Did my exit walk around and noticed some marks or scuff marks from who knows what, which occurred during my vehicle being away from my watch. The service rep and the service manager both advised it would be buffed out but end result was no services ended up being done by trying to put blame on me. There is no customer is right at this location or listen to their customer. They do not take responsibility or accountability for their actions.

Cody Shumway

Sep 2, 2016

The best experience in getting to know my car was having a knowledgeable Infiniti specialist like Lon Williams,take the time to come to my home and teach me everything there is to know about my new QX80 limited. What an asset Lon must be to the Infiniti family. Lon is professional and had the answers to every question.I had no idea what my vehicle was capable of until I had instructions from Lon Williams. I what to thank you again Lon, Best regards,Cody Shumway

JoshStrib

Sep 2, 2016

I had a great experience working with Ritisha, Polly, and Lon at Infiniti on Camelback.Ritisha did an excellent job as my sales representative. She was very knowledgable about the Q50 line, and spent the afternoon answering every question I had about the car.Polly really streamlined the financing process, and did a great job explaining all the details of the extra services that were available, such as the clear shield bra, extended warranties, an maintenance plans.And last but not least, Lon came out to my house and did an amazing job walking me through the vast array of features that my car has to offer, answering any questions that I had after driving the car for a few weeks, and even setting up my garage door opener!Best of all, the entire team was amazing when it came to not pushing whenever I expressed disinterest in any particular feature or option. This led to an amazing experience tailored to fit what I want from the car, with nothing extra forced upon me. Great representation of the Infiniti experience! This was my second Infiniti purchase, and the experience this time was even better than the first; which itself was light years beyond any other non-Infiniti dealership I have worked with in the past.

Cody Shumway

Sep 2, 2016

The best experience in getting to know my car was having a knowledgeable Infiniti specialist like Lon Williams,take the time to come to my home and teach me everything there is to know about my new QX80 limited. What an asset Lon must be to the Infiniti family. Lon is professional and had the answers to every question.I had no idea what my vehicle was capable of until I had instructions from Lon Williams. I what to thank you again Lon, Best regards,Cody Shumway

Joshstrib

Sep 2, 2016

I had a great experience working with Ritisha, Polly, and Lon at Infiniti on Camelback.Ritisha did an excellent job as my sales representative. She was very knowledgable about the Q50 line, and spent the afternoon answering every question I had about the car.Polly really streamlined the financing process, and did a great job explaining all the details of the extra services that were available, such as the clear shield bra, extended warranties, an maintenance plans.And last but not least, Lon came out to my house and did an amazing job walking me through the vast array of features that my car has to offer, answering any questions that I had after driving the car for a few weeks, and even setting up my garage door opener!Best of all, the entire team was amazing when it came to not pushing whenever I expressed disinterest in any particular feature or option. This led to an amazing experience tailored to fit what I want from the car, with nothing extra forced upon me. Great representation of the Infiniti experience! This was my second Infiniti purchase, and the experience this time was even better than the first; which itself was light years beyond any other non-Infiniti dealership I have worked with in the past.

Jill

Aug 31, 2016

We recently purchased our 3rd car from Infiniti on Camelback. We have worked with Lon Williams for the last two and I have to say that he is amazing to work with. He fully explains how every function of the car works and gets you all set up. For our most recent purchase he worked long and hard to make sure that we got the deal that we wanted. He was definitely our advocate! He went to bat for us and never gave up! He even got the exact car that we wanted shipped in from another dealer. We had offers from different Infiniti dealers but we absolutely wanted to make our deal with Lon and give him our business. He went completely ABOVE and BEYOND to make sure that we were happy. Lon made the car buying process painless. I would recommend doing business with Lon at Camelback Infiniti...he is the BEST!! We will be back to see you in three years Lon!

TheJmccurdy

Aug 31, 2016

Enjoyed my experience again at Infiniti on Camelback. Tom and Lon were both great! I really enjoyed learning about the new technology Lots of new .cool stuff!

021398

Aug 31, 2016

We recently purchased our 3rd car from Infiniti on Camelback. We have worked with Lon Williams for the last two and I have to say that he is amazing to work with. He fully explains how every function of the car works and gets you all set up. For our most recent purchase he worked long and hard to make sure that we got the deal that we wanted. He was definitely our advocate! He went to bat for us and never gave up! He even got the exact car that we wanted shipped in from another dealer. We had offers from different Infiniti dealers but we absolutely wanted to make our deal with Lon and give him our business. He went completely ABOVE and BEYOND to make sure that we were happy. Lon made the car buying process painless. I would recommend doing business with Lon at Camelback Infiniti...he is the BEST!! We will be back to see you in three years Lon!

TheJmccurdy

Aug 31, 2016

Enjoyed my experience again at Infiniti on Camelback. Tom and Lon were both great! I really enjoyed learning about the new technology Lots of new .cool stuff!

RobFischhof

Aug 30, 2016

What a fantastic experience!! Picked up my new QX50 yesterday and can't say enough about how great my experience has been. Tom my salesperson was extremely knowledgeable, answered all my questions, and got me a great deal. Tom also set up an appointment with Lon, who I shall call my personal Infiniti Concierge. Lon came out to my home this morning, programmed my home link for me, and reviewed all the different features of the Nav, Stereo, & Bluetooth. He spent over an hour with me showing all sorts of great features, and had me practice. Finally, both Tom and Lon shared their cell numbers with me and encouraged to call them at anytime with any questions. I will certainly be recommend Infiniti on Camelback to anyone who is in the market for fine automobile.

RobFischhof

Aug 30, 2016

What a fantastic experience!! Picked up my new QX50 yesterday and can't say enough about how great my experience has been. Tom my salesperson was extremely knowledgeable, answered all my questions, and got me a great deal. Tom also set up an appointment with Lon, who I shall call my personal Infiniti Concierge. Lon came out to my home this morning, programmed my home link for me, and reviewed all the different features of the Nav, Stereo, & Bluetooth. He spent over an hour with me showing all sorts of great features, and had me practice. Finally, both Tom and Lon shared their cell numbers with me and encouraged to call them at anytime with any questions. I will certainly be recommend Infiniti on Camelback to anyone who is in the market for fine automobile.

Cecilia Rangel

Aug 29, 2016

Incredible experience and atmosphere. Met a charismatic and outgoing employee called Lon who helped me with every question and concern I had. Overall amazing experience with professional and genuine interest for the customer.

Columba

Aug 29, 2016

Lon was so nice to come down to my house and show me all the features in my new QX60. He patiently guided me through every single step. It was a great unexpected experience as I never had a brand new too smart car. Beyond my expectations! So grateful he helped me, because I had know idea what my car could do!. Thank you Lon for all your help!

Columba

Aug 29, 2016

Lon was so nice to come down to my house and show me all the features in my new QX60. He patiently guide me through every single step. It was a great unexpected experience as I never had a brand new smart car. Beyond my expectations. So greatful he helped me, because i had no idea what my car could do!. Thank you Lon for all of your help!1

Mary B

Aug 28, 2016

Lon from Infiniti on Camelback was so helpful with my new Qx50.He showed me all the features and was so informative on how touse everything. He spent a lot of time with me and made sure I wascomfortable with the car before he left. Thank You Lon and all the peopleat Infiniti. Love my carMary B

SDROY

Aug 28, 2016

Excellent post purchase experience thanks to Lon! He came over and set everything up for us and patiently explained the ins and outs of everything! Thank you!

Cecilia Rangel

Aug 28, 2016

Incredible experience and atmosphere. Met a charismatic and outgoing employee called Lon who helped me with every question and concern I had. Overall amazing experience with professional and genuine interest for the customer.

mary.e.b

Aug 28, 2016

Lon from Infiniti on Camelback was so helpful with my new Qx50.He showed me all the features and was so informative on how touse everything. He spent a lot of time with me and made sure I wascomfortable with the car before he left. Thank You Lon and all the peopleat Infiniti. Love my carMary B

SDROY

Aug 28, 2016

Excellent post purchase experience thanks to Lon! He came over and set everything up for us and patiently explained the ins and outs of everything! Thank you!

CRISTINA GIL

Aug 26, 2016

I LOVE my car even more now that Lon came by to show me in detail all the things this beauty can do!!! Lon took his time to show me so many features thaqt my q50 can do and I'm amazed at all the diffrent things my new car can do for me!! Most improtantly, Lon never rushed through anything and made sureI understood and felt comfortable using all the new features!!! Thank you Lon for taking the trip to Maricopia for us!

cristinagil

Aug 26, 2016

I LOVE my car even more now that Lon came by to show me in detail all the things this beauty can do!!! Lon took his time to show me so many features thaqt my q50 can do and I'm amazed at all the diffrent things my new car can do for me!! Most improtantly, Lon never rushed through anything and made sureI understood and felt comfortable using all the new features!!! Thank you Lon for taking the trip to Maricopia for us!

Pprince03

Aug 17, 2016

Needed battery replaced the service team was very helpful in getting me an appointment scheduled. The were able to get me in at a time of my working as quickly as possible.

Apineda

Aug 11, 2016

Very friendly atmosphere, no pressure sales tactics. Took my concerns seriously. Answered all my questions an follow up. Great experienceCurt an Ritisha were great to work with, also Lon for explainly features of vehicle

Adriana

Aug 1, 2016

Lon came to our home to show us what a luxury car can do. He was friendly and very knowledgeable, a great and patient teacher to someone that is easily frustrated by technology. He showed us all the shortcuts and answered all of our questions. Looking forward to our follow-up appointment. The infinity connection is great, they are just a button or text away. The whole car buying experience was great. Infinity all the way

Adriana

Jul 31, 2016

Lon came to our home to show us what a luxury car can do. He was friendly and very knowledgeable, a great and patient teacher to someone that is easily frustrated by technology. He showed us all the shortcuts and answered all of our questions. Looking forward to our follow-up appointment. The infinity connection is great, they are just a button or text away. The whole car buying experience was great. Infinity all the way

JeffR

Jul 30, 2016

Learning about all the technology of an Infiniti can be daunting. Not so much with having Lon teaching you. Lon took on the challenge of teaching my wife and I not with one, but two new cars at once. (The Q50 and Qx50) Both are similar yet both are a little different. Lon was very present, highly knowledgeable, extremely patient, a truly polite gentlemen, and made the learning experience fun and enjoyable. Just a "Class Act" in every way, and I am a very hard grader. I would say that we are both lucky, Infiniti on Camelback and my wife and I, that Lon works for both of us! As a customer, my wife and I could not be more happy. Thank you.Jeff & Diane Reichard

JeffR

Jul 30, 2016

Learning about all the technology of an Infiniti can be daunting. Not so much with having Lon teaching you. Lon took on the challenge of teaching my wife and I not with one, but two new cars at once. (The Q50 and Qx50) Both are similar yet both are a little different. Lon was very present, highly knowledgeable, extremely patient, a truly polite gentlemen, and made the learning experience fun and enjoyable. Just a "Class Act" in every way, and I am a very hard grader. I would say that we are both lucky, Infiniti on Camelback and my wife and I, that Lon works for both of us! As a customer, my wife and I could not be more happy. Thank you.Jeff & Diane Reichard

Reichard49

Jul 29, 2016

Lon was very cordial and took time answering all of my questions concerning my new QX50. Very easy to follow all of his instructions. Knows the instrument panels and taught me several short cuts on navigation.

jeffkeys

Jul 27, 2016

Lon came out to my house and did a great job explaining all the features of the car, and website navigation. I would recommend this dealership to anyone thinking of buying/leasing an Infiniti.

AARAIZA

Jul 25, 2016

The service department is great to work with and very flexible with the availability of time to work around my schedule. The also provided me a very nice loaner vehicle while my vehicle was being serviced. I have always worked with Shelby Clark there for the last 4 years and he has always taken great care of me. His customer service he provides is the reason I keep coming back to Infiniti on Camelback when my vehicle is need of maintenance.

SUEPAUL

Jul 23, 2016

We have purchased two vehicles from this dealer,and had all service done there. Shelby Clark, in the service department is great to wrk with.

waybo

Jul 8, 2016

I bought a used ex35 two weeks ago. Salesman produced an extra key fob as only one was in the car. Do not understand why he did not take the time to program it to car. He told me to just take it to Infinity when you get home to Ca. $140 later the key is programmed. I contacted sales manager to complain, he said send in invoice and I will send out a check. No check yet after 10 days. Oh by the way, the car hood was repainted, the clear coat is peeling off by the time we returned home from wind shear alone. Also beware of the added clear coat of wax that adds $500 to the sales bill. They don't ask you, just tell you they added it, it's optional...For a nine year old car, give me a break. This is simply a wash on and wash off rinse wax job. I can do that at home. Stay away from this dealer, as I have also noticed serious flaws to the wood trims and steering wheel trim also. Peeling paint and cracking plastic wood trim. No more Infinity s for me, will stay with Lexus from now on.

tony martinez

Jul 1, 2016

Had a great experience. The associate that helped me really went into depth with the new technology the car has to offer. I would definitely recommend to friend or colleague looking to purchase a new vehicle.

Vinman

Jul 1, 2016

Second car purchased from camelback . Awesome experience. Lon is very knowledgeable and thorough. Patiently went over all the options on the vehicle. The entire team earned our repeated business.

Toni Martinez

Jul 1, 2016

Had a great experience. The associate that helped me really went into depth with the new technology the car has to offer. I would definitely recommend to a friend or colleague looking to purchase a new vehicle.

Vinman

Jul 1, 2016

Second car from Camelback. Awesome experience. Lon is very knowledgeable and thorough. Patiently went over all the options on the vehicle. The entire team earned our repeated business.

GB

Jun 29, 2016

I am very pleased with the whole process of my lease. I would highly recommend to anyone considering a new vehicle. Lon came out and explained everything very thoroughly and is there for any further questions I may have.

Haha

Jun 28, 2016

I always go there for old change, etc for years. Mr. Shelby Clark Is always very helpful. Thank you again.

kiki

Jun 27, 2016

Lon Williams was very courteous and professional. He explainedeverything in simple terms so I could understand how to work my new car! The infiniti offers so many features its nice to have Lon to guide me through it!

terf23

Jun 27, 2016

I think Lon explained everything well. I appreciate the support and it feels good knowing if I have a problem I have someone who will go out of their way to fix it. He drove an hour just to make sure I was comfortable with my car.

Ant123

Jun 27, 2016

The service team was very courteous and professional. I received a thorough explanation of the service and what to expect. The waiting area is very clean and comfortable. The overall experience was very good.

Kiki Buddo

Jun 27, 2016

Lon Williams was very courteous and professional. He explained everything in simple terms so I could understand how to work my new car! The Infiniti offers so many features it is nice to have Lon to guide me through it!

sportplus

Jun 27, 2016

Lon Was on time and spent hours showing me everything about my new car! I may have never even know about half of the technology available without his assistance. I highly suggest buying a car and using Lon!!

terf23

Jun 27, 2016

I think Lon explained everything well. I appreciate the support and it feels good knowing if I have a problem I have someone who will go out of their way to fix it.

Tony T

Jun 26, 2016

Infiniti on Camelback is the best dealership to get your Infiniti in the Phoenix or Scottsdale area. We shopped around different Infiniti dealerships online and in person. They were the most professional, easiest to deal with and gave us the best deal around. Lon even came out to our home after the sale and went over the entire vehicle with us and all the new tech stuff! He is a great asset to Infiniti on Camelback. We had an easy going salesman, his name is Brent Harris. The sales manager did a great job as well, his name is Richard Sieck. Richard answered all my questions and was very up front with all the numbers. Save time, money and headaches, and go to Infiniti on Camelback.

Tanya,Polly,Tom and Lon

Jun 25, 2016

Infiniti at Camelback made car buying easy. Great customer service all the way around . The staff was very courteous, patient and willing to work with me with my intricate situation. They worked with me until I got the car I wanted and I love it . Tanya ,Polly and Rich were great at the beginning for the process and then Tom and Lon finished it off perfectly taking me through the in and outs of my new automobile. I have been to many car dealers in my time but this one was truly the best and will highly recommend this staff to anyone. Thank you Infiniti at Camelback for getting me into my new Q50!!!!!

Rick H.

Jun 24, 2016

Infiniti at Camelback made car buying easy. Great customer service all the way around . The staff was very courteous, patient and willing to work with me with my intricate situation. They worked with me until I got the car I wanted and I love it . Tanya ,Polly and Rich were great at the beginning for the process and then Tom and Lon finished it off perfectly taking me through the in and outs of my new automobile. I have been to many car dealers in my time but this one was truly the best and will highly recommend this staff to anyone. Thank you Infiniti at Camelback for getting me into my new Q50!!!!!

Rodney McKissack

Jun 23, 2016

Thomas is an exceptional service advisor who cares about his clients and provides feedback as quickly as anyone I have dealt with in the past

M35

Jun 22, 2016

Service was excellent and quick. Checked my battery and alternator. Changed oil also. They replaced my battery under warranty. They got me out on time as I requested.

DJB23

Jun 18, 2016

Thomas Lynch really takes good care of his customers. I never had to call him for anything, he called and sent me updates periodically throughout the day. Thomas is the one and only service provider I would go through for life!

Jason Jaafar

Jun 17, 2016

Run from this dealership, the service manager Rick is unreasonable and refuses to take blame for a problem caused during service here, Infiniti consumer affairs is having a problem with him as well. Also when taking in for your 30k service they will attempt to sell you on a 750 service. Don't do it!! You only need a oil change.Just and update as of 04/16/2016My car has now broken down twice due to service by this dealer. They put on the wrong coolant caps and is what caused the leaks RIGHT AFTER SERVICE. Thank god there was another infiti dealership nearby when i broke down. Rick has even admitted that his dealer probably caused the issue, but will not compensate me in anyway. NEVER BUYING OR SERVICING AT THIS AUTOGROUP AGAIN.

Drivingeasy

Jun 14, 2016

Lon was excellent with explaining my Infinti vehicle functions. Lon was very personable and very knowable of the vehicle. The service was beyond my expectations.

rachel09

Jun 9, 2016

Purchasing my new Infiniti has been such a pleasant experience! Steven and Lon were amazing with helping me learn everything I needed to know about my new Q50. They truly went over and beyond my expectations. I would definitely recommend this dealership to anyone looking for a new vehicle.

Dana W

Jun 9, 2016

I brought my car in for service and was very happy with the customer service! Me Lynxh was friendly and informative. He kept me informed as to my cars status via email.

Rachel

Jun 9, 2016

Purchasing my new Infiniti has been such a pleasant experience! Steven and Lon were amazing with helping me learn everything I needed to know about my new Q50. They truly went over and beyond my expectations. I would definitely recommend this dealership to anyone looking for a new vehicle.

Milan Patel

Jun 8, 2016

Shelby has been assisting with the maintenance and service of my INfiniti for close to 5 years, and I can say that he has never wavered, He provides flawless customer service.

Nissan

Jun 3, 2016

Thomas Lynch is my representative that is trying to resolve a difficult problem with my Nissan Murano. Thomas has been more than courteous and very professional in this process I look forward to working with him in the future to resolve this very difficult issue that another dealership has been less than friendly regarding the problem. I find his efforts thus far as professional and detailed.

Tigermom

May 31, 2016

Every time I step into Infiniti Camelback I receive great service, from the greeter when you first walk in, to my service advisor Shelby, even being remembered and getting a warm greeting by the GM. Everyone really is efficient, professional and warm. I always feel welcome and receive prompt and efficient service!

Justin

May 30, 2016

Amazing experienceworking with the entire Infiniti Staff.Lon and Ritisha went out of thie way to make sure we got the vehicles we wanted and touroughly explained all of the features.Would highly recommend them!

hotmamacali

May 30, 2016

Lon met my husband at Einstein Bagels the other morning. Noticed the Infiniti logo on his shirt. We had some questions about the Q50 my husband just purchased in California. Without hesitation Lon took us outside to help us with the car. He spent 30 minutes going over the vehicle with us. I am so impressed. The lease on my vehicle is coming up very soon. Based on the experience and the level of service I think we found our next dealership. Thank you Lon so very much. Look forward to doing business with you in the future.

Justin Sigg

May 29, 2016

Amazing experienceworking with the entire Infiniti Staff.Lon and Ritisha went out of thie way to make sure we got the vehicles we wanted and touroughly explained all of the features.Would highly recommend them!

Jnguyen602

May 26, 2016

Went smooth and finished in timely manner. Loaner car made things convenient. Service was great and friendly. Kept in contact and provided all the info I needed.

Martin Kupper

May 26, 2016

I have been working with Shelby, my service advisor since purchasing my car from the dealership 5 years ago. I am consistently impressed by his curtesy, professionalism, and attention to detail in making sure any service completed on my M35 is done efficiently and properly.

Kayte

May 23, 2016

I appreciate his efforts to fit me in during my busy work week. He is through and explains all service plans.He calls and follows up with my questions.

Ktrav25

May 23, 2016

Although the service was longer than expected, I was updated frequently and treated with respect. I will return to this dealership. From buying to service I have had no problems.

Fly4apollo

May 19, 2016

Due to consistent communication, timeliness in finishing the service and a comfortable environment to get work done in the lounge my overall experience was great and I do recommend to others to use Infiniti on Camelback. Thank you

BillyC

May 17, 2016

Shelby Clark is fantastic...... truly cares and goes out of his way to make my experience perfect. I would hire him if I could. True professional and knowledgeable!!!!!

135jesseru

May 13, 2016

The service advisor that helped me out was really awesome! Told me all the services that were available to me, gave me more information about my vehicle, and made sure it was serviced as soon as possible.

Keith car

May 13, 2016

Thomas was great and the service tech did a great job on a huge issue. Appreciate the use of a car and Infiniti took care of the repair.

zahi

May 13, 2016

I visit this dealership often and have always been impressed with the service that they provide. A bit disappointed that they don't have the courtesy car loan while repair is being made. It was one of the reasons I bring both cars to the dealership

yaozer

May 11, 2016

really awesome experience again with Thomas Lynch, my service rep. granted, i wasn't thrilled in spending $1800 on a new AC compressor for my car, but the experience is the same as a regular oil change service and a massive AC service like this one - exceptional!! Thomas really takes the time to make you feel like a friend or family member and I will no go anywhere else for my car service. Thank YOU Thomas!!!

Annette

May 10, 2016

Thomas was very thorough and found out that my car was not listed correctly within Infinity. He promptly resolved the Warranty issue and actually saved me money by not trying to charge me for work that was not necessary. He was very polite and informative when I came to pick up my car.As a single mom and not knowing a lot about cars, he made me feel very secure in the information that he provided me.

Infinity m37s

May 9, 2016

I received excellent customer service and care from Thomas.It was a very positive customer experience.The use of a loaner car while the repairs were being completed on my car was also appreciated.

jill4465

May 3, 2016

Lon was super patient explaining every little button and menu to me and showing me tips and tricks. Now I can really make use of all of my cars features!

Kittycat

May 3, 2016

My Mom and Dad had me meet with Lon because I'm the tech guy in the house lol. He didn't care that I couldn't even drive yet he treated me like I was the owner. Lon was a helpful helper, he taught me a lot of things I did not know about my car he's a great assistance!!!

Phylis Bolno

May 3, 2016

This was the most phenomenal training experience I ever had after buying a new car. Lon Williams was patient and very experienced with the cars functions. This is my third Infiniti and the first time this personal training venue was offered to me. I will now be an Ininiti owner forever! Thank you Lon and Camelback Infiniti!

Jill435

May 3, 2016

Lon was super patient explaining every little button and menu to me. To me and showing me tips and tricks. Now I can really make use of all my cars features!

Kittycat

May 2, 2016

My Mom and Dad had me meet with Lon because I'm the tech guy in the house lol. He didn't care that I couldn't even drive yet he treated me like I was the owner. Lon was a helpful helper, he taught me a lot of things I did not know about my car he's a great assistance!!!

AlisonB

Apr 28, 2016

Thomas Lynch is an awesome service team member. I will keep coming to the dealership for servicing because of him. He's accommodating, attentive and helpful!

bchatman

Apr 27, 2016

Lon came to the house to teach me how to use my new Infiniti. This was a very helpful experience! I learned a lot how to use all the things and gadgets and the neat features of my new car. This was so helpful, if Lon hadn't come out I wouldn't have known that my car did so much!

DMontano

Apr 27, 2016

I recently purchased a car from Camelback Infiniti and by far it is the best dealership I've worked with. Tanya assisted me during the process and was very knowledgeable and patient. She really tried to find a vehicle that meets all of your needs and within your budget. I would recommend Camelback Infiniti and Tanya to anyone interested in purchasing a vehicle.

DMontano

Apr 27, 2016

I recentlypurchased a car from Camelback Infiniti and by far it is the best dealership I've worked with . Tanya assisted me during the process and was vey knowledgeable and patient. She really tried to find a vehicle that meets all your needs and within your budget. I would recommend Camelback Infiniti and Tanya to anyone interested in purchasing a vehicle.

BChatman

Apr 26, 2016

Lon came to the house to teach me how to use my new Infiniti. This was a very helpful experience! I learned a lot how to use all the things and gadgets and the neat features of my new car. This was so helpful! If the guy hadn't came out, I wouldn't have known that my car could do so much!

Ian McClarty

Apr 22, 2016

Service department consistently goes above and beyond. Thomas Lynch worked with me on a part replacement and pricing for 30k mile service. Very happy with the work performed.

#1 Mom

Apr 21, 2016

My son and I went into this dealership optipistic but unsure. I left the place feeling relieved and purely satisfied. Smiles all around. Everyone asking me if they could help me with anything. I was offered water and coffe during the process. Although the purchase wasn't for myself, but for my son; Im speaking for both of us. If anything was confusing all questions were followed up with clear answers and explanations. I throughly enjoyed my time spent at Infiniti on Camelback. Thanks Team!!

mom1

Apr 20, 2016

My son and I went into this dealership optipistic but unsure. I left the place feeling relieved and purely satisfied. Smiles all around. Everyone asking me if they could help me with anything. I was offered water and coffe during the process. Although the purchase wasn't for myself, but for my son; Im speaking for both of us. If anything was confusing all questions were followed up with clear answers and explanations. I throughly enjoyed my time spent at Infiniti on Camelback. Thanks Team!!

PM

Apr 19, 2016

If you want an experience of outstanding customer service, you must purchase your vehicle at Infinity of Camelback! Lon Williams, "tech guy" came out to my house to educate me on all the great features my QX60 has to offer. He was punctual and very professional. Lon left me with a feeling of excitement for the second time! The first was when I purchased my vehicle.

Carbuyer48

Apr 11, 2016

This dealership is full of tricks and schemes. They practice bait and switch advertising and do not apologize for it. Management does not care about customer service as long as they can benefit monetarily from lies. My guess is that they enticed other reviewers with some sort of perk. These 4 & 5 star reviews can't be true based on my experience with not 1, but 3 employees. If I could submit this review with zero stars, I would. This place is terrible. Don't be fooled by them!

NPJ

Apr 7, 2016

Lon W. came out from Inifinti Camelback to set me up with my new QX70. Lon is Infintis Technology Concierge and he is the ideal person for this job: technically capable, excellent communicator, poised, knowledgeable, friendly and exceedingly helpful. He was a big help in setting up the cool Inifinti gadgets and made driving my new QX70 even more fun than it was before he came.PS: Lon took a call from a high need customer while I was with him, and did it in such a way as to keep both of us happy. Im in sales myself, and I can tell you, thats not easy to do.

AJ

Apr 1, 2016

I wanted to take a few mins to share my thoughts on my salesperson, Michael Hyatt. From start to finish he was my advocate and I really enjoyed the effort he displayed in making sure all my needs were met. I will refer whoever will listen to this dealership, they are truly the best in my Opinion.

raj

Mar 31, 2016

I found everyone very helpful and never felt pressured to buy. Overall this was a great experience and I couldn't have asked for more. I will definately return for my next vehicle.

AJ

Mar 31, 2016

I wanted to take a few mins to share my thoughts on my salesperson, Michael Hyatt. From start to finish he was my advocate and I really enjoyed the effort he displayed in making sure all my needs were met. I will refer whoever will listen to this dealership, they are truly the best in my Opinion.

danieltorres9717

Mar 30, 2016

My experience at Infiniti on camelback was overall very enjoyable. All Infiniti employees were friendly and helpful. Particularly Thomas Lynch. He was the service representative that helped me and answered all my car servicing questions and needs. Any future dealer needs I ever need I will only go to Infiniti on Camelback.

Raj

Mar 30, 2016

I found everyone very helpful and never felt pressured to buy. Overall this was a great experience and I couldn't have asked for more. I will definately return for my next vehicle.

Mari

Mar 27, 2016

Any service my Infiniti needs it gets done at this location, they do an spectacular service. They have a really nice waiting area for the customer to relax while your car it's taking care of. The waiting room has a nice lounge that offers coffee, water, donuts, tv, Internet.I always have a pleasant time waiting for my car ??

Jhunter58

Mar 23, 2016

Thomas provides customer oriented service, very professional and friendly.. Explained all aspects of service. Informed me ahead of time when car would be ready. Car was clean and ready as promised.

jsmrqz42

Mar 22, 2016

Service team was above and beyond friendly and helpful. Brent was extremely accommodating and the electronic details of my service actually arrived in my email at the same time the service manager did! I was able to electronically accept or deny extra services on my phone with no underlying pressure. Thanks Camelback Infinity!

qx50owner

Mar 18, 2016

I was a little unsure about my purchase for a couple weeks and then the dealership sent out Lon to go over all the features with me. After his visit I felt like I had a better understanding of the vehicle and have been enjoying it more and more. I recommend this dealership highly and think the service is great!

G Clark

Mar 17, 2016

Thomas was knowledgeable and helpful. We called for an appointment early in the morning. He got us in the same day. We were given a loner car and had our repaired and serviced car the following day. He helped to make it an easy experience,

anisabyrd89

Mar 13, 2016

I recommend this dealership because they are there for you nd your vehicle. They're honest and respectful and will answer any questions you may have. They take everything seriously and are very wonderful people.

akorenets1

Mar 11, 2016

This is my 3rd lease with this dealership and I enjoy the service and relationship I have with the service department (Shelby Clark) as well as the support that I recieved from Lon who helped through the technology of my new car. Overall sales experience was smooth and hassle free.

Don

Mar 11, 2016

Infiniti on Camelback is the only place I will go for service. Shelby Clark is very pleasant and accomadating. Very relaxing atmosphere. If the survey went to 10 I would've scored them a perfect 10. Don Ross

twoofusnyc

Mar 7, 2016

The personal appointment with Lon to review my new car features was a great service and Lon is very helpful and knowledgeable. He took time to answer my questions and review the navigation and entertainment system in my new QX50. I really liked this service instead of a rushed review at the time of pick up. The dealership has been working hard to provide good customer service throughout the experience and I would recommend them if you are in the market for a new car.

Ben p

Mar 2, 2016

Lon did an incredible job helping me understand all the functions of my car. Lon is extremely professional and incredibly knowledgeable. He told me to call him if I needed anything. You just don't see this type of service anymore!

Ben P

Mar 1, 2016

Lon did an incredible job helping me understand all the functions of my car. Lon is extremely professional and incredibly knowledgeable. He told me to call him if I needed anything. You just don't see this type of service anymore!

Monica J

Feb 29, 2016

Lon is awesome - he took extra time to answer my questions about my new car, and show me a ton of features I didn't even know my Q50 could do! What amazing customer service...I am very happy with my purchase...I continue to have nothing but good experiences with Infiniti on Camelback!

MA LAW

Feb 29, 2016

My experience at Infiniti was perfect. I'm not a car guy and even less of a car buying guy. Honestly, it's usually one of my least favorite life experiences. Infiniti on Camelback changed everything. Every person was helpful, knowledgable, and a pleasure to work with from Joel in sales to Polly and Michael in financing to Lon in aftercare. I would highly recommend them to anyone. Oh ya, I also love my Infiniti!!

Monica J

Feb 29, 2016

Lon is awesome - he took extra time to answer my questions about my new car, and show me a ton of features I didn't even know my Q50 could do! What amazing customer service...I am very happy with my purchase...I continue to have nothing but good experiences with Infiniti on Camelback!

AK

Feb 28, 2016

Very professional and quick. The loaner car was clean and had a full tank of gas. The customer service was outstanding. I will be back. Thank you.

Ckp03

Feb 25, 2016

Shelby was excellent to work with, he provided details and timelines of service and was available for any questions. I would definitely recommend Shelby and will continue to use his service.

Mom of 2

Feb 22, 2016

I am always thrilled with the level of professionalism and efficiency. As a working mom, I have little time between dropping off the kids to school and getting to the office. Shelby knows my window of time is limited and always works to get me in and out in a timely manner. We communicate via voicemails typically but it all works out perfectly.

phoenixgal

Feb 19, 2016

Thomas helped with a scheduled oil change. He is consistent with his service and always very thorough with explaining everything. He is prompt with his follow-up.

MikeG37

Feb 18, 2016

Great service very nice waiting area even though my car was finished very fast would recommend this dealer to everyone I know for service and sales

Ret Ride

Feb 10, 2016

My service advisor was very helpful and it was a good experience. He provided me everything I needed and info for my future service needs.

Logical5

Feb 5, 2016

Really good customer service, helped me out on a problem I had on my car, used my warranty and was on my way! Would definitely recommend

norman

Feb 4, 2016

Shelby has been an excellent ambassador for Infiniti on Camelback. His responds to any need I have ever had and is often proactive in helping make sure my vehicle is well maintained.

Cliff

Feb 1, 2016

This is the third car for my family from infiniti on camelback and it gets easier each time. They are clearly focused on retaining their customers by treating them with respect and keeping them happy. This was by far the easiest purchase we have ever made through any dealership. Lon Williams was patient during the test drive and choosing of the perfect fit for my husband's new vvehicle. Than after all the papers were signed he wasn't finished there. He than came to our home to make sure my husband knew how to operate every feature of his new car. Can't thank him enough. Will not purchase from anyone else.

landon

Feb 1, 2016

Lon was extremely knowledgable. The experience was not hurried. Plenty of time to address all questions. We felt much more comfortable and satisfied with the vehicle following our additional tutorial.

LondonH

Jan 31, 2016

Lon was extremely knowledgable. The experience was not hurried. Plenty of time to address all questions. We felt much more comfortable and satisfied with the vehicle following our additional tutorial.

DanaN

Jan 30, 2016

This was by far the best car buying experience I've had before. It was easy, painless and they are very accommodating. We were in and out of the dealership in a reasonable amount of time. My pricing and trade in expectations were met with very little discussion. After our purchase, Lon came to our house and spent a couple of hours walking me through all the details and functions of our new QX60. What a great experience when you spend a lot of money on a car and then know how to get the most from it! The service department has also been great to work with. In my first service appointment, they were very accommodating and pleasant. The entire staff seems very interested in making sure you are a happy customer. Would definitely buy my next vehicle from them. I've already told many friends about the great experience.

danan

Jan 30, 2016

This was by far the best car buying experience I've had before. It was easy, painless and they are very accommodating. We were in and out of the dealership in a reasonable amount of time. My pricing and trade in expectations were met with very little discussion. After our purchase, Lon came to our house and spent a couple of hours walking me through all the details and functions of our new QX60. What a great experience when you spend a lot of money on a car and then know how to get the most from it! The service department has also been great to work with. In my first service appointment, they were very accommodating and pleasant. The entire staff seems very interested in making sure you are a happy customer. Would definitely buy my next vehicle from them. I've already told many friends about the great experience.

YVONNE NAGEL

Jan 30, 2016

My experience with Lon was fantastic. He took the time to explain all the features of the car and was very patient with all my questions. My husband and I enjoyed the training and we appreciate Lon's willingness to assist us anytime needed. Lon is very friendly and approachable and knows his stuff.

R. Molina

Jan 29, 2016

I just wanted to say thank you to everyone who helped me purchase this beautiful vehicle. I am amazed things worked out so well and the purchase was so easy. I am learning something new about it everyday and that's exciting. Thanks again, I love my Q50.

DonnaGibson42

Jan 29, 2016

I called about a specific car and color. I gave Joel exactly what my limit was and where I needed my payments. He got back to me with in 20mins and was spot on my needs. He beat any other deal around. I went to the dealership and was in and out with in 50minutes. Best car buying experience ever! Lon called and set up an appointment to come to my house to go over all the gadgets on the car! Great and friendly experience again. They have my buisness from now on.

SCG

Jan 29, 2016

Service was outstanding at this dealership. Brought my car in for normal maintenance work and it was completed on schedule. Would highly recommend Infiniti on Camelback.

ToniMarie50

Jan 29, 2016

Thanks for the best experience with purchasing a new car. Thanks to Lon Williams and his patience and time my husband is now the proud owner of a beautiful new car with all the fancy gadgets to go along with it. He has never been more satisfied with the purchase of a new vehicle

R MOLINA

Jan 28, 2016

I just wanted to say thank you to everyone who helped me purchase this beautiful vehicle. I am amazed things worked out so well and the purchase was so easy. I am learning something new about it everyday and that's exciting. Thanks again, I love my Q50.

cathycarter

Jan 27, 2016

My contact and experience with Thomas Lynch in January, 2015 was exceptional. I cannot express more sincerely how professional, thorough and ethical is this young man. His work ethic is one our nation should strive for. My service was handled with speed and I appreciate that. Everything was done in the manner I expected. More than satisfied.

Cathycarter

Jan 27, 2016

My contact and experience with Thomas Lynch in January, 2015 was exceptional. I cannot express more sincerely how professional, thorough and ethical is this young man. His work ethic is one our nation should strive for. My service was handled with speed and I appreciate that. Everything was done in the manner I expected. More than satisfied.

cygnus

Jan 27, 2016

Overall it was a good experience. The service staff was very helpful and accommodated my needs, time schedules, and provided a loaner vehicle. Thomas Lynch had exceptional customer service skills. This is a place where they make you feel welcome, I would recommend it to anyone.

livnlucky

Jan 26, 2016

Went in for an oil change and was immediately greeted by a gentlemen by the name of Shelby Clark and he promptly took in my vehicle in to get serviced (No Waiting) within 30 minutes, Shelby gave me a call on my phone and said my vehicle was ready, and when it came back it was fully washed and detailed. Couldnt have been happier. Shelby answered all of my questions with confidence and made me feel good about everything i was paying for.

Gratefuljen

Jan 25, 2016

This was an excellent buying experience! I love my new Infinity as well as the service and follow up support I have received. Thank you!

Gratefuljen

Jan 25, 2016

This was an excellent buying experience! I love my new Infinity as well as the service and follow up support I have received. Thank you!

mshoemore

Jan 25, 2016

Thomas was extremely helpful and I enjoy working with him. I will recommend everyone who has to do service work to work with him and to come to this location.

Amyscott

Jan 19, 2016

Shelby is always helpful and efficient. I made an appointment and I was taken care of quickly. He went over all of the things that needed to be taken care of.

anthemat12345

Jan 18, 2016

Shelby was very professional & explained what service to be performed & the cost.The car was washed & vacuumed the inside. Service was done on time.I am very satisfied.

J. Long

Jan 1, 2016

We just had Lon Williams visit for the technical set-up and training... very good! Thank you! We now can utilize our car to the fullest. Great job.

hansman

Dec 31, 2015

The team at Infiniti on Camelback were professional and efficient and we got a great Q50a lease ! We even had a manager come to our house and teach us how to use the amazing features the car has and he spent 2 hours with us ! Lon Williams was patient and kind and left us with great knowledge on how to operate our new cool Q50a. I would recommend this dealership and their team to anybody !

JBH

Dec 31, 2015

Due to an Infiniti on Camelback Service Department oversight, I recently encountered a serious, tire-related safety issue and have received no apology, resolution or even interest in preventing this issue from occurring to other clients despite great lengths on my part to inform and resolve this issue through both the Camelback dealership and Infiniti Corporate. I detail the specifics of my complaint below:I am the original owner of a 2012 Infiniti M37S which was purchased from Infiniti on Camelback. This dealership is also the sole location where all maintenance had been performed up to the point of this review. On November 1st, 2015, while driving on I-10 at approximately 70 mph, an entire band of the front left tire separated, only being held on by a bit of remaining rubber. These were the original OEM Bridgestone Potenza RE050A tires.The manager of the Costco tire department where I purchased my new tires following the encounter spoke with me concerning the original Bridgestone tires stating that the vehicle most likely has a serious alignment issue due to the pattern of wear on the tires. In fact, all four tires had significant signs of imminent belt separation, all on the inside shoulder, a significant safety concern.Because it had only been 2K miles since my last Infiniti on Camelback service, I was concerned that the wear shown should have been apparent to the technician at the time of service. During that service, no recommendation to replace the tires was provided, nor was an alignment suggested or any safety concern brought up whatsoever and the tires were each rated on the service invoice as having 4-5/32 remaining tread life.On November 10th, I called Infiniti on Camelback and requested to speak with the Service Manager. I was informed his name was Bill (no last name provided) and that he was not available but would be back the following day and would return my call. The following day I had not heard from Bill and was advised by my Service Advisor to send photos, which I did. I waited an entire week and on the 18th I placed another call to Bill. I was once again informed he was not available so I requested to speak with the General Manager, Kirk. Kirk informed me that he was going to have Bill contact me immediately. Later that afternoon I finally received a call from Bill, and I explained the situation to him. He stated he needed some time to look into this matter and would contact me by the end of the week. I never heard from him. Over a week later I called and spoke with Kirk again, informing him that Bill had yet to contact me and that I would be filing a complaint with Infiniti Corporate. Kirk once again stated that he was going to have Bill contact me immediately. I never heard from Bill or Kirk again.What was initially a solitary safety issue has now become a concern regarding the practices and values of the entire Infiniti on Camelback dealership. I proceeded to file a formal complaint against the dealership with Infiniti Corporate. After working with Infiniti Corporate, they were also unable to get Infiniti on Camelback to return my call and re-routed my business to another dealership, Coulter Infiniti. Coulter performed an alignment and found the two rear tires were significantly out of alignment.To me, this means that Infiniti on Camelback should have been fully aware of the tire issue at the last service appointment as the front left tire was the tire that failed. The alignment on the two front tires was in specification, which means a rear tire was removed from the vehicle and rotated onto the front left. A certified technician should have been able to see the accelerated inside shoulder wear (especially given that he measured tread depth) and proceeded to notify the customer of a serious safety concern. Based on the alignment results, there is no way that the accelerated inside shoulder wear would have occurred while the tire was on the front left. Furthermore, all four tires showed signs of imminent failure even an untrained eye could visibly see the belt showing through on the inside shoulder of all four tires.Put simply, Infiniti on Camelback neglected to take any responsibility for a serious safety concern. This is evident purely in their lack of contacting me after multiple attempts to reach the highest levels of the organization. I was not looking for anything free here; I never even had the opportunity to discuss the matter. All I expected was for Infiniti on Camelback to return my phone calls, possibly perform an alignment to see exactly what the issue was, request to see the actual tires, maybe offer to assist with the tire warranty process, or at the very least apologize and vow to correct the failure in their system that allowed such an oversight in the first place. They showed zero interest in this matter and in maintaining the relationship with a once-loyal customer.I still retain the tires in my possession and have not decided if I wish to pursue this matter further beyond this review.If they couldnt care less about my safety, why would they care about yours?

Juan602

Dec 31, 2015

Great staff here! Shelby in service, Greg in sales, the manager Kirt and finance manager Michael. U guys have made me feel like home at Infiniti on camelback! It truly was my best car buying experience! Thank u guys for everything! I love my new Q70S!!!

drew

Dec 30, 2015

This was a seamless experience where someone tells you they are going to do something and actually does it. I leased a Q50s Hybrid and James in sales, Michael in finance and Lon Williams (who showed me how to do everything in the car) were all great.

Hansman

Dec 30, 2015

This dealership is friendly and efficient and took great care of my family and I. It is clear they have solid leadership and a clear focus on the consumer experience. I was blown away that a manager came to our house to teach us how to use the amazing features our Q50a had, Lon Williams was patient and accommodating and left us with great knowledge of our car. I would recommend the entire team at Infiniti on Camelback for a new or used car !

kodjovi

Dec 29, 2015

Buying my q50 from Infiniti on camelback was the best experience I ever had with dealerships, Polly and her team were great. They did everything they could to get me into my dream car. After buying the car I had a sight idea on how everything worked , but the infiniti on camelback team send out Lon to show me more about the special features that q50 offered. Lon went into detail and help me understand how infiniti intouched worked. Pretty cool technology this car offers. I learned a lot and I have a better understanding about my car. He helped alot.

kodjovi

Dec 28, 2015

Buying my q50 from Infiniti on camelback was the best experience I ever had with dealerships, Polly and her team were great. They did everything they could to get me into my dream car. After buying the car I had a sight idea on how everything worked , but the infiniti on camelback team send out Lon to show me more about the special features that q50 offered. Lon went into detail and help me understand how infiniti intouched worked. Pretty cool technology this car offers. I learned a lot and I have a better understanding about my car. He helped alot.

AndrewH

Dec 15, 2015

This was a seamless experience where someone tells you they are going to do something and actually does it. I leased a Q50s Hybrid and James in sales, Michael in finance and Lon Williams (who showed me how to do everything in the car) were all great.

J Long

Dec 12, 2015

We just had Lon Williams visit for the technical set-up and training... very good! Thank you! We now can utilize our car to the fullest. Great job.

FromG2Q

Dec 1, 2015

From service to sales this place is awesome! I have been servicing my G here for a couple years and every time I come in I am pleased with how I am treated and this time was no exception. My g was going to cost quite a bit of money to fix and instead of charging me a arm and a leg they interdicted me to the sales manager who got me a new q50 for only $20 more than I was paying on my 2011. I am very happy with everyone here.

FromG2Q

Nov 30, 2015

From service to sales this place is awesome! I have been servicing my G here for a couple years and every time I come in I am pleased with how I am treated and this time was no exception. My g was going to cost quite a bit of money to fix and instead of charging me a arm and a leg they interdicted me to the sales manager who got me a new q50 for only $20 more than I was paying on my 2011. I am very happy with everyone here.

CLEOYOC

Nov 28, 2015

It started with our sales guy Michael Mecurio, he was very attentive, knowledgeable, and calm throughout the whole process. quick and flawless! Lon then came out and took his time to show us all the features and will be back again to help.

CLEOYOC

Nov 28, 2015

It started with our sales guy Michael Mecurio, he was very attentive, knowledgeable, and calm throughout the whole process. quick and flawless! Lon then came out and took his time to show us all the features and will be back again to help.

Carol

Nov 21, 2015

Lon was extemely helpful going above an beyond explanation of features. He went with me to get a garage door opener, showed me how to operate iTuneswith my vehicle and offered his personal assistance any time I had additional questions.

YStewart

Nov 21, 2015

This was my first experience with Infiniti and I have to say it has been great, from the infiniti team working with me to purchase the vehicle specifics that I asked for, to Lon Williams setting time aside to actually teach me about all the amenities that were included and how to use them at my door step.. Now that is the best customer service I have had by far in purchasing a vehicle.. THANKS CAMELBACK INFINITY TEAM!!!!!!

ystewart

Nov 21, 2015

This was my first experience with Infiniti and I have to say it has been great, from the infiniti team working with me to purchase the vehicle specifics that I asked for, to Lon Williams setting time aside to actually teach me about all the amenities that were included and how to use them at my door step.. Now that is the best customer service I have had by far in purchasing a vehicle.. THANKS CAMELBACK INFINITY TEAM!!!!!!

Louis Levy

Nov 17, 2015

We had a great experience start to finish From the salesman, sales manager, credit dept and our tech guy. Our tech guy came out to our house on Sunday and spent over an hour explaining all the tech amenities included in our car, He was very helpful and explained everything to my wife. It is her car. We have only had it for about a week but she is enjoying it very much

HealthCap

Nov 13, 2015

Lon was excellent in helping me set up my new Infiniti. I would highly recommend him and the others at Infiniti on Camelback to anyone looking for a new car or service for their existing car.

azspra2016

Nov 13, 2015

Everything about purchasing my first Infiniti was great! I was treated with professionalism and respect, the process was quick, everything was as promised, and the service & follow-up has been beyond expectation. The post-purchase "training" with Lon was spot on and completely raised the bar for future purchases.

HealthCap

Nov 13, 2015

Lon was excellent in helping me set up my new Infiniti. I would highly recommend him and the others at Infiniti on Camelback to anyone looking for a new car or service for their existing car.

Kare ON

Nov 12, 2015

Wow, my experience with Lon learning all about my new QX50 was eye opening and worth every minute of our time together. This is my 4th infiniti.......is there any other car company in this city...not as far as I'm concerned !! Thanks for all your help Mr. Lon !! You ROCK !!

Kare ON

Nov 12, 2015

Wow, my experience with Lon learning all about my new QX50 was eye opening and worth every minute of our time together. This is my 4th infiniti.......is there any other car company in this city...not as far as I'm concerned !! Thanks for all your help Mr. Lon !! You ROCK !!

Robert Allman

Nov 11, 2015

Everytime I visit this dealership I receive Top Notch service. Lon Williams and Rich are two of the nicest people I have met. The professionalism is second to none. I would recomend this dealership to any and everyone

detroit

Nov 11, 2015

Everytime I visit this dealership I receive Top Notch service. Lon Williams and Rich are two of the nicest people I have met. The professionalism is second to none. I would recomend this dealership to any and everyone.

MR. AND MRS. C

Nov 2, 2015

The experience we had at Infiniti on Camelback was filled with respect, honesty, and was refreshingly straight forward. Unlike some of the other dealers we shopped at before coming here, the people actually listened to us and made sure we left with exactly what we wanted at a price we could afford. Thanks again Infiniti On Camelback for all your hard work.

MR. AND MRS. C

Nov 1, 2015

The experience we had at Infiniti on Camelback was filled with respect, honesty, and was refreshingly straight forward. Unlike some of the other dealers we shopped at before coming here, the people actually listened to us and made sure we left with exactly what we wanted at a price we could afford. Thanks again Infiniti On Camelback for all your hard work.

Frederick

Oct 28, 2015

Lon Williams did a phenomenal job explaining all of the technology in my new Infiniti Q 50 S. He was very knowledgeable, professional, precise and answered all my question. Lon really represented Infiniti on Camelback. I had an excellent experience working with him. Good times!

Frederick

Oct 28, 2015

Lon Williams did a phenomenal job explaining all of the technology in my new Infiniti Q 50 S. He was very knowledgeable, professional, precise and answered all my question. Lon really represented Infiniti on Camelback. I had an excellent experience working with him. Good times!

b-sutton09

Oct 13, 2015

Everytime I visit this dealership I am provided w/ top notch customer satisfaction. On Oct 2nd I visited the dealership for an oil change. Shelby always makes sure I am taken care of and has my car done in a reasonable turn around time.

Wineguy

Oct 7, 2015

After discussing my broken fog light issue with Shelby at the end of September, This appointment was made and I brought our FX 35 in to have the fog light replaced. Shelby also noticed that it was time for an oil change. The service and maintenance were completed in a timely manner, and the washing of the vehicle and vacuuming was completed very well.I have worked with Shelby since this vehicle was purchased in April 2012 and I have enjoyed working with him ever since. His attention to detail and knowledge is very much appreciated. I even enjoy his sense of humor. A great asset to your Service Department! My Best Wishes to him for his continued Success!Dave Erickson, SMSgt, USAF (Ret)San Tan Valley AZ

BA37

Oct 1, 2015

I have to say that Mike Lammar and Lon are all about customer service. Lon came out to my home today to show me all of the features on my new QX60 and took the time to listen to my concerns. He showed me features that I probably wouldn't have ever used if he hadn't taken the time to go over everything today. I would highly recommend the dealership thanks to the level of customer service offered by these guys.

VICTORIA V

Oct 1, 2015

Well this was not what expected. Usually I go into a car dealership and even if I leave with a car I feel like I have been running a marathon or been kicked in the gut. This time I from start to finish it took me about 2 1/2 hr!!!!! That is a personal best for me. The team here respected my time and made this deal simple, I'm not saying I got the exact price I wanted but it was really close and I am thrilled. I will be back again :-)

K. Adair

Sep 30, 2015

Great buying experience. They had exactly the car I wanted and had me in and out of the dealership in no time at all. I will definitely be back for my next purchase.

The Scott's

Sep 30, 2015

Coming from a customer service background I was so happy that Infiniti On Camelback made my satisfaction thier priority. I did not feel pressured at all and they were easy to communicate with, unlike some other dealership I visited before I purchased. I will be recommending Infininti On Camelback to everyone I know who needs a vehicle.

adair

Sep 30, 2015

My car buying experience was smooth and effortless. Everyone I worked with was extremely helpful and knowledgable. I would recommend the dealership to anyone. Great service! Great product!

BA37

Sep 30, 2015

I have to say that Mike Lammar and Lon are all about customer service. Lon came out to my home today to show me all of the features on my new QX60 and took the time to listen to my concerns. He showed me features that I probably wouldn't have ever used if he hadn't taken the time to go over everything today. I would highly recommend the dealership thanks to the level of customer service offered by these guys.

VictoriaV

Sep 30, 2015

Well this was not what expected. Usually I go into a car dealership and even if I leave with a car I feel like I have been running a marathon or been kicked in the gut. This time I from start to finish it took me about 2 1/2 hr!!!!! That is a personal best for me. The team here respected my time and made this deal simple, I'm not saying I got the exact price I wanted but it was really close and I am thrilled. I will be back again :-)

The scott's

Sep 29, 2015

Coming from a customer service background I was so happy that Infiniti On Camelback made my satisfaction thier priority. I did not feel pressured at all and they were easy to communicate with, unlike some other dealership I visited before I purchased. I will be recommending Infininti On Camelback to everyone I know who needs a vehicle.

Ross

Sep 27, 2015

The dealership is very clean and nice. The sales staff was great and I received a great price. They even came to my house to show me all the ins and outs of my car. Enjoyed my purchase tremendously.

quinn520

Sep 26, 2015

Quick an easy. I helped a friend buy a car because of a language barrier and the staff was patient and made us all feel at ease. We got the deal we wanted and could not be happier.

quinn520

Sep 26, 2015

Quick an easy. I helped a friend buy a car because of a language barrier and the staff was patient and made us all feel at ease. We got the deal we wanted and could not be happier.

Cengen66

Aug 29, 2015

Just last week I purchased a new 2015 Q50a. This is my fifth Infiniti, and I believe that should speak volumes in itself. I LOVE this vehicle, it basically sells itself. I have been a customer of the service department at Infiniti on Camelback for a couple of years now, but I had never purchased through them until now. I honestly had the best experience! From start to finish, I was taken care of impeccably. I was treated with the utmost respect, and as a female, that means the world. I had a terrific sales person named Tom Daniels, Thank You Tom! And Mike, thank you for your patience, going over information and working with me. And lastly, Lon Williams- who came out to my home, spent one hour with me, set up all the computer data and went over all the features to my new Infiniti. Talk about customer service!!! Thank you gentlemen! I appreciate all that you did to make this an amazing experience!

Cengen66

Aug 29, 2015

Just last week I purchased a new 2015 Q50a. This is my fifth Infiniti, and I believe that should speak volumes in itself. I LOVE this vehicle, it basically sells itself. I have been a customer of the service department at Infiniti on Camelback for a couple of years now, but I had never purchased through them until now. I honestly had the best experience! From start to finish, I was taken care of impeccably. I was treated with the utmost respect, and as a female, that means the world. I had a terrific sales person named Tom Daniels, Thank You Tom! And Mike, thank you for your patience, going over information and working with me. And lastly, Lon Williams- who came out to my home, spent one hour with me, set up all the computer data and went over all the features to my new Infiniti. Talk about customer service!!! Thank you gentlemen! I appreciate all that you did to make this an amazing experience!

Robbin

Aug 29, 2015

If you are looking for an amazing car and an equally amazing dealership....you have to go to Infiniti On Camelback!! We were met a the door by James Bakalar. James was so kind and really took the time to listen to what we were shopping for. He was very knowledgeable about the Infiniti, was very organized and efficient. James was really pleasant to talk with and he made us feel like we had known him a long time!!Michae Loyola, in finance, walked us through the paperwork process in a very organized way. He had everything ready to go so we signed papers quickly. He knew exactly what he was doing and we enjoyed visiting with him as we took care of the details. We were really impressed with the overall experience at the dealerships. After we took our new vehicle home, the dealership scheduled Lon Williams to come out to our house to go over all of the features on the car. This was really helpful and Lon was so sweet, personable and professional. We are still so pleased with our entire experience and would highly recommend this dealership!!

Donnabav

Aug 25, 2015

Lon from Infiniti technology was absolutely incredible in helping us learn all the features of our Infiniti Q80. He illustrated great patience during the entire learning. Lon meticulously took us through each feature and demonstrated then taught us how to execute. What a great experience and now I am happy to be able to optimize the many features on my Q80.Also we had a great sales experience with James who was highly attentive, flexible and knowledgable. James ensured we not only had a great sales experience but also had the car prepped and ready to make an excellent presentation.

Dean

Aug 24, 2015

I've been using the Infinit on Camelback to service my G35 for the past 5 years. I've had the pleasure of having Shelby as my service specialist during this time. Shelby does a great job of giving me the information I need when my services are scheduled and lets me know what is coming up in the next few services, but never pressuring me to get anything. He will let you know if something urgent is coming up so that I can plan accordingly. My experience has been outstanding with the Infiniti team and especially Shelby.

oscar2230

Aug 23, 2015

I just wanted to say these guys at Infiniti on Camelback are awesome!!!!! They made this experience a memorable one. After years of buying pre-owned vehicles they showed me a way to purchase a new car within my buget. I still walk outside and can't belive this is my car!!!!!!!

oscar2230

Aug 23, 2015

I just wanted to say these guys at Infiniti on Camelback are awesome!!!!! They made this experience a memorable one. After years of buying pre-owned vehicles they showed me a way to purchase a new car within my buget. I still walk outside and can't belive this is my car!!!!!!!

Kat & John

Aug 7, 2015

Lon Williams is a skilled educator & couldn't have been more patient & thorough as he guided us through the impressive array of tools regarding navigation, phone usage & sound system choices on our new QX70 purchased at Infinity Camelback. We especially appreciated that he came to our home to tutor us. This after purchase hand holding has certainly set a very high bar amongst auto dealerships. Kat & John

Kat & John

Aug 7, 2015

Lon Williams is a skilled educator & couldn't have been more patient & thorough as he guided us through the impressive array of tools regarding navigation, phone usage & sound system choices on our new QX70 purchased at Infinity Camelback. We especially appreciated that he came to our home to tutor us. This after purchase hand holding has certainly set a very high bar amongst auto dealerships.Kat & John

Javier and yajaira G

Aug 4, 2015

Brent was great as well as the finance manager mr loyoa they got us a better rate than the bank and gave us the deal on a quality car for me to drive back and forth to work.

lchristine

Aug 2, 2015

Our experience with the sales department and the service department has been outstanding. The purchase process was "low key" and not high pressure. Our service advisor, Shelby Clark, always goes the extra mile. We have appreciated the experience of owning the G37 and the consistently excellent customer service at Infiniti on Camelback.

DAN4TH4

Jul 23, 2015

Amazing customer service, like nothing I have ever experienced before. Everyone from Ritisha in sales, to Polly in finance, to the uber infiniti guru Lon who taught me about everything that I didn't even know my car could do, unbelievable. They are absolutely the best and I can't ever imagine buying a car anywhere else.

dan4th4

Jul 22, 2015

Amazing customer service, like nothing I have ever experienced before. Everyone from Ritisha in sales, to Polly in finance, to the uber infiniti guru Lon who taught me about everything that I didn't even know my car could do, unbelievable. They are absolutely the best and I can't ever imagine buying a car anywhere else.

Ashley C.

Jul 12, 2015

From the moment I walked into the door I was impressed with the level of service. Everyone was very helpful and gave me a great deal on my infiniti qx60. Lon came out to my house twice to teach me everything about my car! He has been awesome to work with. I went to Scottsdale Infiniti first since it's closer to my house and Michael, the sales Manager, was incredibly rude to us. Very pleased with infiniti on camelback!

Vincent from Chandler AZ

Jun 28, 2015

My wife and I were shopping around for an brand new 2015 QX80. Coulter Infiniti about 8 miles away from my house offered us $8,000 incentive off the listed price but we didn't take it because we hear that Infiniti on Camelback is giving better deal. So we took a 21 miles trip down to Infiniti on Camelback to see we can get a better deal. Kurt Kasik the sale director offered us $8,900 incentive off the listed price but at the end when it come to final purchase contract; He took it off the list. First we never thought he would do that to customer since the deal was negotiated and written down on the paper. Secondly My wife and I were both tire due to long hours of waiting for finance officer prepare the final purchase contract; so we didn't check the number at the time we signed the contract. After a good shower and dinner we both sat down check the purchase contract out and found out the $8,900 incentive was not on the contract at all. My wife and I felt so betrayed and disappointed at Infiniti on Camelback why would they hired a sale director like Kurt Kasik; My wife and I could not sleep that night. My wife and I both took the next day of work went down and talk to Kurt Kasik about the incentive that he offered. Kurt Kasik totally denied that he never offer us that kind of incentive at all. But when we asked him to check the sale folder which included all the price negotiate copies; Kurt refused to let us see it. Kurt basically used the incentive to trick us bought the vehicle and didn't honor it at the end. A week later I took the car back in for details clean as Kurt asked us to do because they didn't have enough time to clean it up on the day we purchased the vehicle. I brought the vehicle in at 11:30AM and picked the at 5:15PM after got inform by the service department that the vehicle was detailed ready for pick up. At the time I opened the door the vehicle was filled with dusty smell; The inside still dirty with old dirty marks on chair, steeringwheel, door handle, and new black grease mark on the AC right hand side port. Well at this time I'm completely don't believe in Kurt Kasik any more; He is clearly a liar and a bad man who treated his customers like trash. I did discuss the issue with Lon Williams when he came to my house to show me how to use the Infiniti connections. He said he will investigate and see what he can do to help to solve the issue and turn the horrible experiences that we have been through around but so far I have not hear from him at all; it has been almost 2 weeks. Can he help us? It is a big question mark in my mind.If you can stay away from this dealership then stay away. Deal with other dealerships in town ensure you get a copy of every single negotiate paper on the price and carefully read the final purchase contract line by line. So you don't have to go through the horrible experiences that my wife and I have been through. Now we ended with this QX80 without any deal at all; 21 miles trip for nothing..

Buyer

Jun 26, 2015

Been on Yelp for 3+ yrs and this is my 1st post. I need to start posting my good experiences. I have stayed away from writing bad reviews because I don't like hurting a business but this car dealership deserves it completely. Horrible dealership! BAIT AND SWITCH!!!!!! Called about an Infinity they were advertising and asked if it was available and for the price listed. They said yes. Get there and meet with Ryan. He was very professional and nice. That was the extent of any good business. Test drove the car and 1st.......... Check engine light is on. 2, the car had no gas. 3, the sunroof did not work and was open. 4, the side mirrors did not work. COME ON! How do you show a car that you advertise with all of these problems and not fix the Infinity at YOUR OWN Infinity dealership beforehand? I liked the car but said I would need the issues of the check engine, broken motor of the sunroof, and side mirrors to be fixed. They said no problem but when the paperwork came out for final numbers, they added $2900 to the car's price and said that was the new price for fixing the car. I was also approved with their preferred lender beforehand and given a rate before I walked in the dealership's door. They come back and said that the interest rate is .5% higher. WHAT, an hour and a half to find all of this! They said, that is the rate and the car is as is for the original price but for $2900, they could fix it. If I wanted as is, I would have bought off a private owner. I came to an Infinity Dealership to buy an inspected and fixed Infinity. What was I thinking? Infinity on Camelback, you wasted both of our time's. Got home and went on the internet. Found an Infinity at VW of Scottsdale. Called and asked if the car was available and for the price listed. Yes. Also, asked if the car had any issues. Jon, (my salesman) said that they inspect all the cars and fixed ALL issues BEFORE they list the car to sell. WHAT?!!!! Met with Jon. Again, Jon is an awesome salesman. Test drove the car. Jon showed me the entire car inspection. Bought the car $1400 cheaper than Infinity on Camelback and it was 3yrs newer AND WITH NOOOOOOOOOOO ISSUES AND GOT THE INTEREST RATE!!!! Infinity on Camelback, check with VW of Scottsdale on how to sell your Infinitys. SERIOUSLY!!!!!!!!!!!!!!!!!!!!!!

linda

Jun 17, 2015

EXTREMLY HELPFUL. VERY KNOWLEDGABLE. EASY TO LEARN WHAT I DIDNT KNOW AND LON HAS SO MUCH PATIENCE I DID NOT FEEL PRESURRED TO UNDERSTAND EVERY THING THE FIRST TIME.LON GAVE ME HIS PHONE NUMBER TO CALL HIM BEFORE WE EVEN MET. HE SAID I YOU HAVE ANY QUESTIONS, CALL ME ANY TIME.

lindab

Jun 17, 2015

MY TIME WITH LON, LEARING ALL ABOUT THE CAR WAS EXTREMLY HELPFUL. VERY KNOWLEDGABLE. EASY TO LEARN WHAT I DIDNT KNOW AND LON HAS SO MUCH PATIENCE I DID NOT FEEL PRESURRED TO UNDERSTAND EVERY THING THE FIRST TIME.LON GAVE ME HIS PHONE NUMBER TO CALL HIM BEFORE WE EVEN MET. HE SAID I YOU HAVE ANY QUESTIONS, CALL ME ANY TIME.THE BEST PART SO FAR HAS BEEN WITH LON. THE MAN HAS A LOT OF PATIENCE. HE IS TEACHING US ALL ABOUT THE Q50. THANKS AGAIN LON, SEE YOU SOON!

KG

Jun 14, 2015

This was the best car buying experience I have ever had. I was so anxious going into this experience due to a pushy car salesman in the past. I was immediately set at ease by Tom, my salesman. He was kind, informative and never made me feel uneasy. Polly in finance really went to bat for me to get the best deal possible. She was so fantastic! Everyone that I met that day was super helpful and nice. Kurt, the general manager, offered for me to come back to have the car re-detailed because it was raining the day I got it. They even filled the gas tank again for me. Lon came out a week later or so and showed my husband and I how to work the computer system of the car. He was super helpful and patient!!! He is also coming back in a few weeks to clear up any other questions we might have. This is definitely the dealership to get a car from. I love my new Q50!!!!!!

KG

Jun 14, 2015

This was the best car buying experience I have ever had. I was so anxious going into this experience due to a pushy car salesman in the past. I was immediately set at ease by Tom, my salesman. He was kind, informative and never made me feel uneasy. Polly in finance really went to bat for me to get the best deal possible. She was so fantastic! Everyone that I met that day was super helpful and nice. Kurt, the general manager, offered for me to come back to have the car re-detailed because it was raining the day I got it. They even filled the gas tank again for me. Lon came out a week later or so and showed my husband and I how to work the computer system of the car. He was super helpful and patient!!! He is also coming back in a few weeks to clear up any other questions we might have. This is definitely the dealership to get a car from. I love my new Q50!!!!!!

MzSage

Jun 10, 2015

I purchased a used 2014 Infiniti Q50 in May 2015, and my total experience was very pleasant. My sales person was Michael Murphy, who was very professional and helpful. My finance manager was Michael Loyola who took his time explaining to me the process and the warranty plan. After having the car for one evening I noticed a scratch on the hood and called Mr. Murphy. He told me not to worry and set me up an appt with the service department and my service consultant Shelby. Shelby was there to greet me and even had a loaner car waiting for me. He took care of all my concerns. Finally I was also scheduled with the Client loyalty manager Lon Williams. Lon was scheduled to teach me how to use my new car and all its fabulous features: navigation, backup camera, SXM, audio and much more. It was an hour visit and well worth ever minute. I learned so much. So thank you to everyone at Infiniti on Camelback , this place really knows how to treat their clients.. I will be recommending all my friends and family to go see Michael Murphy and buy a new or used car today.. MzSage

Elena S.

Jun 6, 2015

Steve was our sales guy and really listened to what we were looking for. We were looking for a used car but ended up leading a brand new q50. We never dreamed that would be possible. We are very happy with our new car,

bill

May 26, 2015

My husband and I were in the market for a 2015 Tahoe. While out of town we looked at this dealerships website and noticed they had one. We called and spoke with Shannon, the sales manager. A price was negotiated and we put a $500 deposit down to hold the Tahoe for a few days until we were back in town. We agreed to drive down from Northern Az today with payment in hand to pick it up. On our drive down, Shannon called to tell us they had sold it!! She apologized and said her manager sold it on Sunday and she was terribly sorry. My husband asked to speak to the manager and the coward would not get on the phone. Needless to say we will NEVER buy anything from this dealership. Also, they have not credited out deposit back!

Mjvega

May 23, 2015

Service from james and Lon was great. They helped me understand All gestores My new Car has! Michael was great with Finance paperwork and Not making is wait.

Davis8802

May 1, 2015

As a first time buyer I wasn't sure I could qualify for a car so.Nice. but they made it happen. Thanks Infiniti on camelback!

Ryan0822

Apr 30, 2015

I am a first time buyer and I wasn't so sure if I would qualify for a car so nice but they made it happen. Thanks Infiniti on camelback !

AnnaS

Apr 16, 2015

I have been an Infiniti patron for over 20 years and am on my 6th vehicle. The superior vehicle and driving experience are coupled with fantastic customer service and professionalism. Shelby is always kind, courteous and prompt.

Anna S

Apr 15, 2015

I have been an Infiniti patron for over 20 years and am on my 6th vehicle. The superior vehicle and driving experience are coupled with fantastic customer service and professionalism. Shelby is always kind, courteous and prompt.

Sam

Apr 14, 2015

My experience was good. I called Shelby and I was actually able to get an appointment the same day. The customer lounge was comfortable and everything went smoothly. If I did complain about something it'd have to be about the fuel injection hose that's been recalled but hasn't been taken care of because of rust on the car. But if there was no recall the rust would be an issue I'd need to pay for. Other than that my visit for an oil change went very well.

STEELERS

Mar 18, 2015

Lon just left our home after taking the time to thoroughly assist us with setting up our new Infiniti! He was EXTREMELY thorough in setting up our infiniti portal on our computer and explaining how to utilize it to meet our specific needs. We asked a lot of questions...of all kinds...and Lon very graciously took the time to answer every question. He has a pride in Infiniti that is infectious. We then spent time reviewing the features in the vehicle and it was extremely beneficial and helped us get comfortable with our new car. Lon's expertise of Infiniti and his professionalism should be emulated. He set up our appointment and arrived on time and took our call in the evening hours when we had to reach him after arriving from work late. THANK YOU LON!!!!

Chandler Girl

Feb 28, 2015

We dealt with Lon Williams. He was courteous, professional and played no games. The entire process was a quick and painless experience. Shopping for a vehicle is one of our least favorite things to do, but this was by far the best experience we have ever had.

nkiley

Feb 28, 2015

Lon and his team were nothing short of amazing. This is the best new car buying experience I have ever had. The professionalism and knowledge of the staff at Infiniti on Camelback helped to make our final decision over many other luxury brands. I will be returning to them for our next new vehicle.

Chandler Girl

Feb 28, 2015

We dealt with Lon Williams. He was courteous, professional and played no games. The entire process was a quick and painless experience. Shopping for a vehicle is one of our least favorite things to do, but this was by far the best experience we have ever had.

nkiley

Feb 28, 2015

Lon and the team at Camelback Infiniti were the epitome of professional in every aspect of our new car purchase. Their knowledge and enthusiasm about the new Infiniti products was infectious and helped steer us towards our Q50s over many other luxury choices. We love our new vehicle and couldn't be more satisfied with our purchase.

Lfelt

Feb 18, 2015

Shelby and the team are the best! Infinity Camelback does a great job and are very responsive. I will always choose them to handle service.

ghauser330

Feb 17, 2015

I live over 25 miles from this dealership and make the trip to this particular dealership due to their outstanding customer service and professionalism. I would recommend Infinity on Camelback to anyone.Greg Hauser

New

Feb 17, 2015

Second time with camelback infinity and again very pleased. Camelback Infinity, Lon Williams, is a hit. Lon has been so wonderful and patient with us on both occasions. If I was in sales I would try and steal this employee from you as he is awesome. Again thanks for your guys service

Takedown

Feb 14, 2015

Lon Williams is the man. Great service. I will buy again from this dealership. In and out with no hassles or games.

XtremeFX11

Feb 5, 2015

There are many places you can take your vehicle for service these days, but I personally go back again and again to the service center at Infiniti Camelback because they are truly a step above the others! When you pull into their super clean drive-thru service center, you are instantly greeted with a smiling face and a handshake welcoming you! My particular service advisor, Josh Munsil, has been working with me since I bought my vehicle in the fall of 2013, he knows me by name and is always super helpful! He carefully documents all my needs and even has helpful suggestions that cater to my vehicle needs! My last visit was for a headlight issue and while there, they found a leak in the rear assembly and it was covered under the bumper-to-bumper warranty saving me $1800! This kind of attention to detail doesn't go un-noticed by me, this is service above others! I am the first in my family to own an Infiniti and it's truly been great! Sure the waiting area amenities are nice, but it's the people that make the REAL experience come to life!

XtremeFX11

Feb 5, 2015

There are many places you can take your vehicle for service these days, but I personally go back again and again to the service center at Infiniti Camelback because they are truly a step above the others! When you pull into their super clean drive-thru service center, you are instantly greeted with a smiling face and a handshake welcoming you! My particular service advisor, Josh Munsil, has been working with me since I bought my vehicle in the fall of 2013, he knows me by name and is always super helpful! He carefully documents all my needs and even has helpful suggestions that cater to my vehicle needs! My last visit was for a headlight issue and while there, they found a leak in the rear assembly and it was covered under the bumper-to-bumper warranty saving me $1800! This kind of attention to detail doesn't go un-noticed by me, this is service above others! I am the first in my family to own an Infiniti and it's truly been great! Sure the waiting area amenities are nice, but it's the people that make the REAL experience come to life!

Tara nunez, Alfonso araiza

Jan 30, 2015

Shelby in the shop is amazing always takes great care of my boyfriend and I not to mention our "baby" (the car). Mark helped us out of our G25 and into a new Q50 which was awesome and he was just great. Lon took the time to come out to my home and help with the infiniti touch issues I was having and was very patient and helpful. Thank you all ! Tara and Alfonso

tarajr8688

Jan 30, 2015

Shelbyville in the shop is amazing always takes great care of my boyfriend and I not to mention our "baby" (the car). Mark helped us out of our G25 and into a new Q50 which was awesome and he was just great. Lon took the time to come out to my home and help with the infiniti touch issues I was having and was very patient and helpful. Thank you all ! Tara and Alfonso

DAW

Jan 23, 2015

Lon is the consummate professional. He helped with my new garage door opener and now everything is working great. Lon, a great guy. Great experience!

Daw

Jan 23, 2015

Lon is the consummate professional. He helped with my new garage door opener and now everything is working great. Lon, a great guy. Great experience!

ChrisAZ

Jan 15, 2015

I had a fantastic experience working with everyone at Infinity on Camelback. When I received a call asking to do a home visit I thought I was dreaming. Lon showed up and spent almost two hours going over all of my options showing me how everything worked. I felt great when Lon left and am confident i can utilize all my options with out any problem. Thanks Lon I really appreciate you taking the time to go over this with me. I will definitely recommend Infinity on Camelback to my friends and family.

ChristineKuck

Jan 15, 2015

I had a fantastic experience working with everyone at Infinity on Camelback. When I received a call asking to do a home visit I thought I was dreaming. Lon showed up and spent almost two hours going over all of my options showing me how everything worked. I felt great when Lon left and am confident i can utilize all my options with out any problem. Thanks Lon I really appreciate you taking the time to go over this with me. I will definitely recommend Infinity on Camelback to my friends and family.

MD

Jan 7, 2015

Everyone we dealt with were great. Lon came to the house to go through all of the features and ins and outs of the vehicle. I would highly recommend this dealership if you are looking for an Infinity!

Justin

Jan 1, 2015

One of the easiest car buying experiences I have ever had. No hassles and was in and out quickly. Second time I have done business with them and I would highly recommend.

JustinN

Dec 31, 2014

One of the easiest car buying experiences I have ever had. No hassles and was in and out quickly. Second time I have done business with them and I would highly recommend.

"drmark"

Dec 7, 2014

Lon Williams was and is my Client Loyalty Manager and he was simply the icing on the cake for my experience with Infiniti on Camelback. He came to my home to show me all the bells and whistles of my new Infiniti Q50. He walked me through the operation of my new vehicle and spent nearly 2 hours. He was patient and at no time did I feel rushed. My experience with him alone makes them my #1 dealership in the valley. I look forward to working with him during my time of ownership.

drmark10

Dec 7, 2014

Lon Williams was and is my Client Loyalty Manager and he was simply the icing on the cake for my experience with Infiniti on Camelback. He came to my home to show me all the bells and whistles of my new Infiniti Q50. He walked me through the operation of my new vehicle and spent nearly 2 hours. He was patient and at no time did I feel rushed. My experience with him alone makes them my #1 dealership in the valley. I look forward to working with him during my time of ownership.

Kurt Altig

Nov 23, 2014

The Cars . com showed me the exact car I wanted at a price I knew was great. After contacting the dealership and test driving the car I was ready to buy. Price, mileage and options were all my priority. Infinity of Camelback wrote up the contract and I drove away in my new car. It was a very easy process. Cars . com helped me compare cars, price & mileage before contacting any dealers.

angelaholmes

Oct 10, 2014

Want to give a special thanks to Scott, Polly, Michael and Ryan for a wonderful car buying experience. I will recommend and return to buy my next car:-)

DMCOLLA

Oct 7, 2014

I have never experienced a car buying experience like this before! The staff and the support people were extremely helpful in teaching me how to use my new car! My Infiniti QX80 is the most luxurious car I have ever owned and the experience with this dealership was as well. I cannot see owning any other type of car in the future! I highly recommend anyone to go here!

Cliff480

Oct 7, 2014

After a 5 year hiatus from my last Infiniti, I decided to give his brand one more try. My initially goal as I entered the dealership was just look at the new Q50 and compare it to the other brands I had already seen. Immediately I was kindly greeted by James Bakalar. I was blunt on what I was there for. I was thinking, "here we go....attack of a the car salesman!" Well that never happen! He was professional and detailed on his approach and presentation. He asked me " what do you look for in a car?" I replied ... a "mobile office and power!". After testing driving the Q50S and tinkering with its gadgetry, I was sold! In general, the whole Infiniti team made this experience well worth it! A special thanks to Lon Williams. Two days after my purchase I was still overwhelmed with the new technology. Doorstep service was provided as Lon Williams came to my house over the weekend to give me a educational tutorial. After two hours, I felt more in tune with my vehicle. One more thing.....he offered to give me a gas card for using my gas! Thumbs up!!

dmcolla

Oct 7, 2014

I have never experienced a car buying experience like this before! The staff and the support people were extremely helpful in teaching me how to use my new car! My Infiniti QX80 is the most luxurious car I have ever owned and the experience with this dealership was as well. I cannot see owning any other type of car in the future! I highly recommend anyone to go here!

Roberta Simon

Oct 3, 2014

The process changed for me the moment I stepped into the dealership. I had looked at other cars and dealers but knew I had come to the right place for me. It was as good as it gets. The aftercare feature is outstanding and I very much appreciate the personal help and attention to get me acquainted with the new aspects of the Infinity which were different from my 2004 G35. Overall I am impressed with the entire experience.

Jam79

Oct 3, 2014

Since I'm in the technology business I didn't think I'd need any help. I was wrong. Lon explained everything to a tee!

Roberta Simon

Oct 3, 2014

The process changed for me the moment I stepped into the dealership. I had looked at other cars and dealers but knew I had come to the right place for me. It was as good as it gets. The aftercare feature is outstanding and I very much appreciate the personal help and attention to get me acquainted with the new aspects of the Infinity which were different from my 2004 G35. Overall I am impressed with the entire experience.

Mylifeisgr8

Oct 1, 2014

I purchased my new Infiniti Q50 and had an fantastic experience. I wasnt aware of all the amazing technology that my vehicle was capable of. Shannon was very knowledgeable and I must say, I was wowed! The sales managers made the purchase process very easy. I dont like all the back and forth so their transparency was refreshing. From the start Shannon stayed in contact with me and listened to my needs. She even set me up with. Lon who has veen very helpful in teaching me how to use my new Q. They receive an A+ in my book.

Ric

Oct 1, 2014

I am very happy with my purchase from this dealership. Everything went really smooth and they even sent a guy out to go over all the technology. He even set my wife's key settings to Spanish so she could navigate the car better. Great service!

Tireman22

Oct 1, 2014

I am very happy with my purchase from this dealership. Everything went really smooth and they even sent a guy out to the house to go over the technology with me and my wife. He showed us how everything works and even set my wife's key to Spanish so she could navigate the system better. Great dealership!

Marshall47

Sep 30, 2014

I have bought many cars but this experience really takes the cake. Not only was it the easiest negotiation process but everyone who I dealt with were both professional and extremely accommodating. My salesperson was informative and helped me find the best car to fit my needs. I was not sure I would find a car that I liked better than my previous car but all the help explaining the features of the Q50 has me comfortable using features I never took advantage of in my last Infiniti.

Mylifeisgr8

Sep 30, 2014

I purchased my new Infiniti Q50 and had an fantastic experience. I wasnt aware of all the amazing technology that my vehicle was capable of. Shannon was very knowledgeable and I must say, I was wowed! The sales managers made the purchase process very easy. I dont like all the back and forth so their transparency was refreshing. From the start Shannon stayed in contact with me and listened to my needs. She even set me up with. Lon who has veen very helpful in teaching me how to use my new Q. They receive an A+ in my book.

DHopper556

Sep 28, 2014

Ritisha presented the Q50 to me very professionally. I did not know that there was so much technology put into these cars. I also had a great experience. She was also very nice and service was very fast.

tridave

Sep 18, 2014

I called Shelby when I was 30 seconds from the dealership with no appointment. He always remembers me and I have bought quite a few cars from Infiniti. He was ready for me as I drove up and got me in and out very quickly, as all I needed was an oil change and filter.I make sure Shelby is at the dealership before I drive in. He is the best.

Jasmine Schmitt

Sep 8, 2014

Recently having bought a new vehicle from the Phoenix dealership we were offered an appointment with the dealerships technology guru. I was at first skeptical of how useful the technical support tutorial would be, but after spending a short amount of time with Lon Williams, it became very clear that this tutorial was immensely helpful. Lon was clear, concise, and very knowledgeable about the technology associated with Infinitis vehicles. He provided explanations as well as required us to demonstrate functions which proved to be very useful in retention of loads of information. Lon was also able to help us with a technical issue in one of our other vehicles (not Infiniti).The overall experience at the dealership was great. I've taken the car in once to get some customization completed and was out of there in 45 min. The dealship is clean with friendly and helpful staff.

stucklikeglueaz

Sep 2, 2014

Lon Williams provided us with PHENOMENAL customer service! He was very knowledgeable, pleasant and patient! He took the time to make sure we understood what he was explaining as well as answering every question we had. Lon also followed up to make sure every concern we had was resolved. Best service experience we have ever had! Thank you!!

gbltmiller

Aug 30, 2014

It is important to note that our visit to lease our new car took 5 hours as we were required to wait for finance department.

S Speranza

Aug 15, 2014

Lon did an excellent job to help me understand the technology on my new Q50. I am very old school so his help was greatly appreciated. The technology is mind blowing on these new cars!!!

Denisse Duron

Aug 15, 2014

Great service from Shelby. Very attentative, pleasant. Service advisor very accomodating. Kept me informed of the status of my vehicle. Contacted me as soon as vehicle was ready for pick up.

S Speranza

Aug 15, 2014

Lon did an excellent job to help me understand the technology on my new Q50. I am very old school so his help was greatly appreciated. The technology is mind blowing on these new cars!!!

omphroyd

Aug 2, 2014

I very much dislike the car buying experience. This was certainly as comfortable as a car buying experience can be. Excellent service while trying to decide if my choice was right for me. I must have spent over an hour test driving in 2 separate visits. Excellent after sale service. My Customer Loyalty Manager made a house call (what!?) to help explain all the car's features in detail. I've had 2 Sales Reps contact me to make sure I'm happy with my purchase and to ask if I need anything. The only thing they could have done differently was to get me the car at invoice!... but then, in fairness, they are entitled to make some money on their product. ;)

kenny456

Jul 27, 2014

After my bad experience at Infiniti in Scottsdale, I decided to give Infinti of Camelback a chance and was blown away by the service they provide me with from the sales rep Mark to the manager. They made sure when I left the day, I purchase the Q50 I left happy and they did. Also want to thank Lon for taking his time and going over with me the features on the car. Thank you Infiniti of Camelback!

Jwester

Jul 25, 2014

Absolutely a great experience. I can now use my GPS without difficulty. The support team is amazing, they came to Tucson to assist me so cool!

displeased

Jul 20, 2014

The previous reviews are way off base. This dealer was extremely aggressive, chaotic, and ultimately rude. I was attacked by five salesman in the first five minutes from both sides, Infinity and Nissan. The last one was basically bullying me into buying a car and when I reached for my drivers license to leave the lot, he jerked his arm back. "WOW" is right.

JustinN

Jul 19, 2014

Shelby and Lon went above and beyond to make sure my service went according to plan. Shelby made sure everything was done properly with the vehicle and Lon stepped up to get me back to work when the shuttle wasn't available. Great team effort and excellent customer service.

PRKdm

Jun 29, 2014

Let me start by saying that I have been fortunate to drive/own many prestige brands but Infiniti in general and the Camelback dealership in particular has truly been outstanding.I started with an email blast to area dealerships stating what I was looking for and then completed the deal with just a few more emails; even including turning in my existing car as a trade in- all over the phone or email. Got an excellent deal working with that no one else could match as well.The post sale education of all the audio/phone/GPS etc features is awesome- Lon does a fantastic job with this and even came out to our house- we live 100 miles away!

Jagreen72

Jun 13, 2014

Shelby is always great and provides great service. He is one of the reasons I continue to drive Infiniti. Thanks for all that you do:)

pkonves

May 26, 2014

Camelback Infiniti has always provided the highest level of service. Shelby is always a pleasure to work with. I highly recommend using Camelback Infiniti for all my service needs.

Lhauser330

May 24, 2014

Such a pleasant surprise to have Lon come to our house and sit in our new car with us showing us how to use all the bells and whistles. All our questions were answered and he showed us ztuff we'd have never figured out.

Toni

May 17, 2014

This is by far the best dealership I have ever worked with. This is my second vehicle purchased from them. Their service department is top rated and Lon Williams is the best part of buying my car from this dealship

ToniMarie50

May 17, 2014

This is by far the best dealership I have ever worked with. This is my second vehicle purchased from them. Their service department is top rated and Lon Williams is the best part of buying my car from this dealship

ajimv1

Apr 25, 2014

Very pleased! Definitely recommend!! This dealership has helped change my perspective of car dealerships. I got a very competitive price quote from Richard, the sales manager online. When we went in, we were helped by Mark who was very friendly, knowledgeable and patient with us showing us and explaining all details and features of the new G37 we were interested in. We test drove 2 cars and picked one. We settled on a very decent price (after trade) and everyone was pretty easy to deal with from the manager to finance department. No aggressive pushy tones. The car was detailed and ready for us to go. Was a long evening but cannot be happier. Mark personally came over to my office to get my car setup with some of the features (Bluetooth, memory seats) next day. And setup an appointment with Shelby for some cleanup/checkup work on the car. Shelby was also very professional and took care of all concerns. Everything was delivered as promised. Lon Williams came over to my house next week and explained all the features for the car and help setup voice recognition. Extremely friendly, professional and helpful. Overall very happy with the whole experience. I would definitely recommend Infiniti On Camelback and Mark Metzar/Lon Williams would be the go to guys.

Mike M

Apr 19, 2014

Excellent Experience I cant say enough nice things about my experience purchasing a new QX60 at Infiniti on Camelback. My initial contact was with Michael Hyatt who met us at the curb and took us inside. Michael heard our choice of vehicle and explained the available trim and equipment options. After our test ride in the QX60 we chose, we met with Glenn Keeten and Michael to discuss possible transaction terms, the value of our trade-in vehicle and a fair price for the QX60. There was never any pressure or urgency to their attitude; only a strong willingness to help us determine that the QX60 was the SUV for us. The next day we returned to Infiniti on Camelback, ready for the final negotiation on the vehicle we wanted. This time we met with Michael Hyatt and Richard Sieck, who were both very accommodating. In the end, we were delighted with the deal we struck. This was one of the finest car-buying experiences Ive ever had. Polly Swafford did a great job completing all the necessary paperwork for us. And she was both quite professional, not to mention very persuasive, in her presentation of the extended warranty and prepaid service products she could offer us. Following the sale, Lon Williams came to our house and did a masterful job explaining the QX60s NASA-like electronic driver assists, navigation aids, and entertainment programs. I was absolutely amazed at all the really cool things this QX60 can do. But best of all, Lon programmed his cell phone number into the vehicles system, so I can call him whenever I forget how to access all those fun features. All in all, I was very impressed with the entire staff we met at Infiniti on Camelback. I would definitely recommend this dealership to anyone interested in purchasing a vehicle.

XtremeFX11

Apr 19, 2014

Oil Change Easy in, Easy Out! The waiting area is super comfy with leather chairs and couches, a flat panel in the wall, surround speakers up above, lots of magazines, a mini fridge that is always filled with cold water and a cappacino/espresso machine that is complimentary as well! The paperwork "about your vehicle" is super helpful and shows what needs attention, their associated costs and recommendations! No pushy sales guys here! They simply make suggestions... Sign off the paperwork, receive your keys, a friendly handshake and your out the door! Can't get much better then that! -XtremeFX11

mmartin262

Apr 19, 2014

I cant say enough nice things about my experience purchasing a new QX60 at Infiniti on Camelback. My initial contact was with Michael Hyatt who met us at the curb and took us inside. Michael heard our choice of vehicle and explained the available trim and equipment options. After our test ride in the QX60 we chose, we met with Glenn Keeten and Michael to discuss possible transaction terms, the value of our trade-in vehicle and a fair price for the QX60. There was never any pressure or urgency to their attitude; only a strong willingness to help us determine that the QX60 was the SUV for us.The next day we returned to Infiniti on Camelback, ready for the final negotiation on the vehicle we wanted. This time we met with Michael Hyatt and Richard Sieck, who were both very accommodating. In the end, we were delighted with the deal we struck. This was one of the finest car-buying experiences Ive ever had.Polly Swafford did a great job completing all the necessary paperwork for us. And she was both quite professional, not to mention very persuasive, in her presentation of the extended warranty and prepaid service products she could offer us. Following the sale, Lon Williams came to our house and did a masterful job explaining the QX60s NASA-like electronic driver assists, navigation aids, and entertainment programs. I was absolutely amazed at all the really cool things this QX60 can do. But best of all, Lon programmed his cell phone number into the vehicles system, so I can call him whenever I forget how to access all those fun features. All in all, I was very impressed with the entire staff we met at Infiniti on Camelback. I would definitely recommend this dealership to anyone interested in purchasing a vehicle.

redheadedlady

Apr 19, 2014

If you, as a consummer, are looking for outstanding customer service and attention to detail, then this is the dealership for you! I have been bringing my vehicle to be serviced at Camelback Infinity since the dealership opened its doors. I won't go anywhere else as I am treated like royalty. Shelby Clark has made me feel like my patronage is important and he cares that I am satisfied with all the services from start to finish. This is what customer service is all about and I am happy to recommend Infinity of Camelback to anyone who is simiply looking for the best in Sales and Service! Thank you for taking such great car of my vehicle everyone!

XtremeFX11

Apr 19, 2014

Easy in, Easy Out! The waiting area is super comfy with leather chairs and couches, a flat panel in the wall, surround speakers up above, lots of magazines, a mini fridge that is always filled with cold water and a cappacino/espresso machine that is complimentary as well! The paperwork "about your vehicle" is super helpful and shows what needs attention, their associated costs and recommendations! No pushy sales guys here! They simply make suggestions... Sign off the paperwork, receive your keys, a friendly handshake and your out the door! Can't get much better then that!-XtremeFX11

Aji Varghese

Apr 11, 2014

This dealership has helped change my perspective of car dealerships. I got a very competitive price quote from Richard, the sales manager online. When we went in, we were helped by Mark who was very friendly, knowledgeable and patient with us showing us and explaining all details and features of the new G37 we were interested in. We test drove 2 cars and picked one. We settled on a very decent price (after trade) and everyone was pretty easy to deal with from the manager to finance department. No aggressive pushy tones. The car was detailed and ready for us to go. Was a long evening but cannot be happier. Mark personally came over to my office to get my car setup with some of the features (Bluetooth, memory seats) next day. And setup an appointment with Shelby for some cleanup/checkup work on the car. Shelby was also very professional and took care of all concerns. Everything was delivered as promised. Overall very happy with the whole experience. I would definitely recommend Infiniti On Camelback and Mark Metzar would be the guy to hook you up.

ajimv1

Apr 11, 2014

This dealership has helped change my perspective of car dealerships. I got a very competitive price quote from Richard, the sales manager online. When we went in, we were helped by Mark who was very friendly, knowledgeable and patient with us showing us and explaining all details and features of the new G37 we were interested in. We test drove 2 cars and picked one. We settled on a very decent price (after trade) and everyone was pretty easy to deal with from the manager to finance department. No aggressive pushy tones. The car was detailed and ready for us to go. Was a long evening but cannot be happier. Mark personally came over to my office to get my car setup with some of the features (Bluetooth, memory seats) next day. And setup an appointment with Shelby for some cleanup/checkup work on the car. Shelby was also very professional and took care of all concerns. Everything was delivered as promised. Lon Williams came over to my house next week and explained all the features for the car and help setup voice recognition. Extremely friendly, professional and helpful. Overall very happy with the whole experience. I would definitely recommend Infiniti On Camelback and Mark Metzar/Lon Williams would be the go to guys.

Jon L.

Apr 10, 2014

What an unbelievable experience! I worked with Justin and Jana and they absolutely blew me away. Jana was extremely helpful in identifying what was important to me and then took the time to review all the options. Justin was the one that made it a reality-he really took the time to discuss exactly what I was looking for and then both he and Jana really went into depth with the options and shared examples of what other clients were doing. So pleased with the buying experience and would definitely recommend Infiniti on Camelback to my friends families and strangers on the street! Thank you Infiniti on Camelback.

jlopez7448

Apr 10, 2014

Lon was absolutely incredible-extremley friendly, unbelievably knowledgable and spent as much time as I needed in order to teach me about the benefits and features. Not only did he provide incredible customer service but he also personally offered to assist with a matter I was looking for follow up. I would recommend Lon and the Inifiniti on Camelback team to anyone looking a new vehicle-what a great way to get into a new car!

Papazac

Mar 30, 2014

I thoroughly hate the whole car buying experience. However, everyone at Infiniti on Camelback made it a very pleasant experience. I was familiar with the service department but had not previously dealt with sales. I don't have a negative thing to say about any part of the experience. Lon Williams is the most knowledgeable person I have every met when it comes to the technology in the car...or for that matter for the car in general. I am looking forward to my follow up visit with him.

Papazac

Mar 29, 2014

I thoroughly hate the whole car buying experience. However, everyone at Infiniti on Camelback made it a very pleasant experience. I was familiar with the service department but had not previously dealt with sales. I don't have a negative thing to say about any part of the experience. Lon Williams is the most knowledgeable person I have every met when it comes to the technology in the car...or for that matter for the car in general. I am looking forward to my follow up visit with him.

dleveret

Mar 21, 2014

Went in for a used infinity and somehow, they were able to get me into a new Q50. still not sure how they did it, but don't care. the car is awesome! The people were fantastic. Lon actually came out to my house and walked me through all the tech on the Q50. wouldn't have known have of what the car could do without him. thanks againcheers!!

Margery1848

Mar 10, 2014

I want to let you all know what a caring, helpful, friendly person we met during our searching for a vehicle. Mark Metzar went all out to make sure we received the best possible help and attention we could get, even after the purchase has been made. He is still helping me with things I couldn't do myself.

akperky

Mar 6, 2014

Lon was timely, efficient, very helpful and walked me through all the technical aspects of my new Infiniti QX60. I would highly recommend this dealer and Infiniti as a brand. Very satisfied with the customer relations!

Carolyn

Mar 6, 2014

Everyone was so helpful and very delightful to work with! I am so very happy that I purchased my new car with Infiniti on Camelback!

akperky

Mar 6, 2014

Lon was timely, efficient, very helpful and walked me through all the technical aspects of my new Infiniti QX60. I would highly recommend this dealer and Infiniti as a brand. Very satisfied with the customer relations!

rossc44

Mar 6, 2014

Everyone was so helpful and very delightful to work with! I am so very happy that I purchased my new car with Infiniti on Camelback!

smf2014

Mar 6, 2014

We couldnt be happier with our new car and the service we received at Infiniti on Camelback. The car is awesome! Everyone at the dealership is super friendly and attentive. Thanks to Lon, I am taking advantage of all of the features the car has to offer, which are extensive. Lon went above and beyond in his follow up to make sure all of my questions were answered and that I had a good experience.

DDog1224

Feb 26, 2014

Lon went above and bet in to make me feel like my experience was the best it could be. He explained everything in detail and made sure I was clear on each step.

SYK

Feb 23, 2014

Gary M. was extremely helpful in getting us in the car for the right price, and Lon was amazing in helping us learn all features in the car after purchase was made. Staff all very friendly.

sykyle

Feb 23, 2014

Gary M. was extremely helpful in getting us in the car for the right price, and Lon was amazing in helping us learn all features in the car after purchase was made. Staff all very friendly.

rk34

Jan 31, 2014

Mark and Philip were great to work with. They offered the car at very decent price which no other dealer in the town could offer.The followup was very good, they called to make sure everything was going good and right and also they delivered everything they promised.

Deanna Jordan

Jan 29, 2014

Wow! From the moment I drove onto the lot and Patrick walked up and introduced himself, it was so easy. He made buying a car fun. I felt taken care of and valued, as a client and as person. He was honest, fun and knowledgeable. We had lots of laughs and just enjoyed the process...until it came to finance part...and there I met Polly, she was professional, courteous and so pleasant...she made the signing both fun and relaxing. I now have my ONLY car dealership that I would consider, my only 2 people who I want to work with...Thank you Infiniti on Camelback for a great vehicle, a wonderful experience and now I have the security that I know where to go to be taken care of. If you are looking, look no further and trust me, just call Patrick and watch the magic happen... Deanna J.

facin8

Jan 29, 2014

Wow! From the moment I drove onto the lot and Patrick walked up and introduced himself, it was so easy. He made buying a car fun. I felt taken care of and valued, as a client and as person. He was honest, fun and knowledgeable. We had lots of laughs and just enjoyed the process...until it came to finance part...and there I met Polly, she was professional, courteous and so pleasant...she made the signing both fun and relaxing. I now have my ONLY car dealership that I would consider, my only 2 people who I want to work with...Thank you Infiniti on Camelback for a great vehicle, a wonderful experience and now I have the security that I know where to go to be taken care of. If you are looking, look no further and trust me, just call Patrick and watch the magic happen...Deanna J.

Ercampbell34

Jan 26, 2014

Mark was a great part of our car buying experience! He was friendly and knowledgable when showing us the cars and made the car buying process easy! He was great about trying to get us what we wanted in the last minute of the last day of the year! He has been extremely helpful since then as well and has followed up with is several times to see how we are doing and if there's anything we need. I would send anybody looking for an Infiniti his way!

Lawdevil

Jan 1, 2014

Set an appt with James and completed the sale with Brent! The manager, Rich, was great! Had short timing and they made sure I was in and out in short order. The deal was great. The car is amazing! Lon Took great care to show me all the ins and outs of this amazing car. Great dealership!

Ssuft

Jan 1, 2014

This is my 6th Infiniti and the people at Infiniti on camelback have the best dealership I've ever worked with. They are personable, friendly, and tule care about all aspects of the customer. I highly recommend them and their vehicles!

ChrisCali002

Dec 31, 2013

The team at Infinit on Camelback did a great job walking me through the process of leasing a Q50. Becasue of the new technology and massive upgrade from my last car, they took time to make sure i knew what i was looking at and how to get the most of my purchase. The team was friendly and i felt like they wanted me to be happy when i left. I would and already have told my friends they should check them out when they are on the market for a new car.

allisonmh

Dec 31, 2013

Very courteous and willing to work with my budget. The Nav training was very thorough and helpful from Lon. He came to my house directly and even brought back the 2nd key that we didn't pick up at time of sale. Going back there next time.

lawdevil

Dec 31, 2013

Set an appt with James and completed the sale with Brent! The manager, Rich, was great! Had short timing and they made sure I was in and out in short order. The deal was great. The car is amazing! Lon Took great care to show me all the ins and outs of this amazing car. Great dealership!

monteljordanfan1

Dec 31, 2013

Perfect experience, short and sweet! Who could ask for anything more, when buying a vehicle that all you want! THIS IS HOW YOU DO IT!

ChrisCali002

Dec 30, 2013

The team at Infinit on Camelback did a great job walking me through the process of leasing a Q50. Becasue of the new technology and massive upgrade from my last car, they took time to make sure i knew what i was looking at and how to get the most of my purchase. The team was friendly and i felt like they wanted me to be happy when i left. I would and already have told my friends they should check them out when they are on the market for a new car.

Blkgrl

Dec 29, 2013

I'm a return customer . I was very pleased with customer service. Employees very nice and considerate I will always refer Friends and family. Very satisfied. Love mgy q50

Achamb4220

Dec 16, 2013

James was my sales consultant that assisted me with purchase of QX80 and was very professional,knowledgeable and easy to work with. Shelby assisted me in service and was very customer service oriented. Lon came to my house to go over all technology of the vehicle. So nice and knowledgeable. Really wanted to make sure all my questions were answered. Justin checked on me to make sure everything with my purchase was taken up care of and handled well. Only downside was Polly in finance needs more training in her new position. Great dealership...no pressure! Good deals.

An6elRN

Nov 26, 2013

I can't say enough good things about my purchase of a 2014 Q50S. I have been looking for a nice luxury sport car for several months. Brent handled my purchase and was a true professional. He was so patient and shared his inputs to help me decide with no pressure and he does really care. It's my first time to lease a car and David thoroughly explained to see both sides of buying and leasing. Justin was so accommodating and price negotiation was not even necessary. Added to that, Lon came to our house to show all the features and technology aspect of this car. What else can you ask for? Everyone was fantastic. I can't even remember all their names that made this purchase smooth and fast. Thank you! Wonderful dealership, wonderful people, and wonderful experience! This was the best experience I have had in buying a car by far. No pressure, very friendly, open, upfront, and honest people. I highly recommend this dealership!

Priscilla E

Nov 23, 2013

Infiniti of Camelback was a great experience. I enjoyed my day in deciding on a car. All of the staff was accommodating, professional and courteous. I will recommend Camelback to all of my friends, family and associates! I want to give a special thank you to Tom B. And Lon W. For their interest in ensuring that their customer is always aware of their vehicle capability!

PriscillaE33

Nov 23, 2013

Infiniti of Camelback was a great experience. I enjoyed my day in deciding on a car. All of the staff was accommodating, professional and courteous. I will recommend Camelback to all of my friends, family and associates! I want to give a special thank you to Tom B. And Lon W. For their interest in ensuring that their customer is always aware of their vehicle capability!

95PercentGroup

Nov 22, 2013

This dealership is the top of the line. We were treated with the upmost respect from our first visit to the dealership, to the purchase of the car, and then to the home visit to show us how to use all of the incredible features of the car. All of our questions were answered thoroughly at each step. We continue to be amazed at the follow-up service we receive from both our sales consultant, Brent Harris, and our Customer Loyalty Manager, Lon Williams.

sezinsd

Nov 14, 2013

Buy my new Infiniti QX 60 from Infiniti on Camelback was very easy and enjoyable. Be prepared with prices from other dealers and the web I was able to get a deal that was very good to say. Working with the loan officer and through the dealing was short and sweet. On the delivery of the SUV, was told so much information about the vehicle that it was really a surprise and a joy to be help to run the new SUV. With the information from both the salesman Tom Daniels, and Lon Williams it was very easy to learn and they took their time with me to really understand how everything worked.Thank you, again and I would recommend that you buy from Infinite on Camelback. It was a very nice experience to buy the SUV.

RugbyASU

Nov 7, 2013

Great experience from both the sales and post sale. I would highly recommend working with Brent, Rich and Lon. If you are in the market for new car you can't beat professionalism

brassington

Nov 7, 2013

Great experience from both the sales and post sale. I would highly recommend working with Brent, Rich and Lon. If you are in the market for new car you can't beat professionalism.

McGaheyFam

Nov 2, 2013

We have been coming to this dealership for over 3 years servicing our 07 FX35. Shelby, in the service department is awesome and always takes care of us and more importantly our car. When it was time to consider new, we didn't think twice about Infiniti and this dealership. Brent supported us in finding the right vehicle and was patient, understanding and fully transparent with cost/right options and made sure to get us true value for our trade. We are now proud owners of a 2014 Q50 and couldn't be happier. David, the Finance Director was honest and straightforward, as well. And to top it off, Lon is coming out to the house to show us how to use all the innovative tech features of this car. Wow! Great dealership from service to sales to technology support. We're looking forward to the included oil changes...see you in 3k miles! Thank you Infiniti on Camelback team!

JennMcGahey

Nov 2, 2013

We have been coming to this dealership for over 3 years servicing our 07 FX35. Shelby, in the service department is awesome and always takes care of us and more importantly our car. When it was time to consider new, we didn't think twice about Infiniti and this dealership. Brent supported us in finding the right vehicle and was patient, understanding and fully transparent with cost/right options and made sure to get us true value for our trade. We are now proud owners of a 2014 Q50 and couldn't be happier. David, the Finance Director was honest and straightforward, as well. And to top it off, Lon is coming out to the house to show us how to use all the innovative tech features of this car. Wow! Great dealership from service to sales to technology support. We're looking forward to the included oil changes...see you in 3k miles! Thank you Infiniti on Camelback team!

buyer1249

Oct 16, 2013

The salesman Mark Metzar was great, friendly and helpful. Would deal with him again. The dealership on the other hand although we finally came to a reasonable compromise on price, used a baiting technique to get me up into their showroom. They posted an Internet price and tried to charge me extra for the custom work on vehicle when I was up in their dealership. the explanation was that the same rules do not apply to prices quoted for INTERNET offers as would be binding had the price been offered through conventional add placement. Deceptive practice, and took a back and forth to get to a reasonable solution, and final purchase of vehicle. I like the vehicle sold to me, but would not buy another from them based on this particular policy. When a dealer puts a vehicle for sale whether in a newspaper, or on the internet, and pictures and description the price as advertised should be the maximum set in stone, and negotiations begin from there

Celina

Oct 12, 2013

I was very happy with the professional staff. I felt like I was buying a car from a friend, rather than a dealer. I was shown how easy it is to lease a new car.

metzar72

Oct 11, 2013

I was very happy with the professional staff. I felt like I was buying a car from a friend, rather than a dealer. I was shown how easy it is to lease a new car.

Sep271986

Oct 2, 2013

First, let me just say I love my vehicle. By far, the best car I've owned and also my first time leasing a vehicle. I had a decent experience with Infiniti on Camelback. The original representative I dealt with didn't seem to have my best interests in mind and it was painfully obvious to which my rating reflects. That being said, I began working with Lon Williams. Lon truly showed he had my best interests in mind and did everything he could to ensure a pleasant experience for me. if you go to this dealership, make sure you at least have an opportunity to work with Lon.

LoveMark

Oct 1, 2013

Mike Murphy was very persistent and very helpful the moment I decided to purchase a new Infiniti QX60 vehicle, all the way from start to finish. The managers Bill Hansen and Carl were very, very helpful in locating the color that I wanted with matching interior and the packages that went with the car. And Lon Williams, who is the tech guy that will come to your house who will help you with all the new technologies. Lon was very patient with me (not computer savvy), we went over the things that I didn't know about from navigation to setting up infiniti connection on my phone. Lon was great! And of course, Mr David Gokool, the Finance Director, who helped me and my husband to make this possible. Infiniti on Camelback is the one you need to go to when you want to purchase an Infiniti car!!!

REYESANDRES

Oct 1, 2013

From the minute I walked in, I felt comfortable; I felt treated with respect. Mark Metzar did not judge me on our first encounter as I simply strolled on the lot from the side walk. Even though I was dressed to not impress, Mark took it upon himself to befriend me and spend time with me even though he knew I was not there to buy. After speaking to Mark about future goals of impressing my wife one day with an outrageous gift, being her favorite car the G37 sedan. Mark explained "if terms work for me, would I consider". As I did not feel pressure, I felt comfortable enough to give it a chance. To make a semi-long story short, thanks to the diligence of management (Richard Sieck and whom ever else I did not meet behind the scenes) They where able to arrive a monthly payment I could afford. The smile on my wife's face on her birthday, August 25th, was worth the leap of faith and trust to the team at Camelback Infiniti. Thanks.

LoveMark

Sep 25, 2013

Mike Murphy was very persistent and very helpful the moment I decided to purchase a new Infiniti QX60 vehicle, all the way from start to finish. The managers Bill Hansen and Carl were very, very helpful in locating the color that I wanted with matching interior and the packages that went with the car. And Lon Williams, who is the tech guy that will come to your house who will help you with all the new technologies. Lon was very patient with me (not computer savvy), we went over the things that I didn't know about from navigation to setting up infiniti connection on my phone. Lon was great! And of course, Mr David Gokool, the Finance Director, who helped me and my husband to make this possible. Infiniti on Camelback is the one you need to go to when you want to purchase an Infiniti car!!!

Andi Margolis

Sep 21, 2013

WE have had an absolutely wonderful experience with Infiniti on Camelback The customer service is the best ever! Their attention to our needs and the time taken to teach us all the new bells and whistles of our new Q50 is much appreciated. I recommend them highly. Lon Williams did an excellent job helping us understand all the our car can do for us.

andilu

Sep 21, 2013

WE have had an absolutely wonderful experience with Infiniti on Camelback The customer service is the best ever! Their attention to our needs and the time taken to teach us all the new bells and whistles of our new Q50 is much appreciated. I recommend them highly.

barry5601

Sep 21, 2013

Low pressure sales, worked to get me the deal I needed to purchase the vehicle. Daniel let me drive the vehicle for an extended time including up and down hills so I could make sure it was the car I needed. The finance process was quick and easy.

Carl Johnson

Sep 20, 2013

This was one of my best experience buying a car. Both Micheal and Lon were awesome people to work with. Their was no high pressure sales pitch. After I bought the car the after service was terrific. I would highly recommend this dealership.

Trentbrayden

Sep 19, 2013

This was one of my best experience buying a car. Both Micheal and Lon were awesome people to work with. Their was no high pressure sales pitch. After I bought the car the after service was terrific. I would highly recommend this dealership.

Stacey

Sep 13, 2013

We had a great experience with Infiniti on Camelback. The sales person was both knowledgable and friendly. And the entire buying process was surprisingly pleasant! We've enjoyed driving our new Infiniti JX so far, and we are continually amazed at the level of technology and luxury it provides. The team at Camelback has been very supportive in helping us fully utilize all the services and convenience offered with our new car.

hickies

Sep 13, 2013

We had a great experience with Infiniti on Camelback. The sales person was both knowledgable and friendly. And the entire buying process was surprisingly pleasant! We've enjoyed driving our new Infiniti JX so far, and we are continually amazed at the level of technology and luxury it provides. The team at Camelback has been very supportive in helping us fully utilize all the services and convenience offered with our new car.

Leanneschatz

Sep 8, 2013

Service and experience was amazing! They truly made us feel important and cared for! Justin, Robert, Karl and David in finance are AMAZING! Thank you for all that you did to make our experience well beyond our expectations!

Artrenary

Sep 5, 2013

Amazing experience all around. Friendly, professional, and approachable. I would definitely recommend this dealership to anyone interested in purchasing a vehicle. I will return when I am ready to purchase my next vehicle.

Mr. Reyes

Sep 4, 2013

From the minute I walked in, I felt comfortable; I felt treated with respect. Mark Metzar did not judge me on our first encounter as I simply strolled on the lot from the side walk. Even though I was dressed to not impress, Mark took it upon himself to befriend me and spend time with me even though he knew I was not there to buy. After speaking to Mark about future goals of impressing my wife one day with an outrageous gift, being her favorite car the G37 sedan. Mark explained "if terms work for me, would I consider". As I did not feel pressure, I felt comfortable enough to give it a chance. To make a semi-long story short, thanks to the diligence of management (Richard Sieck and whom ever else I did not meet behind the scenes) They where able to arrive a monthly payment I could afford. The smile on my wife's face on her birthday, August 25th, was worth the leap of faith and trust to the team at Camelback Infiniti. Thanks.

JXFAN

Sep 3, 2013

I felt that they were very professional and knowledgeable, they answered all my questions and took time to make sure i understood everything, I will be recommending them to my friends and family, they really set the bar high for a car buying experience.

Trula15

Sep 3, 2013

I felt that they were very professional and knowledgeable, they answered all my questions and took time to make sure i understood everything, I will be recommending them to my friends and family, they really set the bar high for a car buying experience.

fmapp

Sep 2, 2013

All employees at the dealership were friendly. My sales person Robert was very attentive and knowledgeable about all the products. He was determone to get the sale and handled it in a very professional manner.All employees were great, The GM Justin, finance guy David and Lon Williams the customer relations person.. They all made the total purhase a pleasant experience.

Debbie P

Aug 31, 2013

Lon came to our house and paired our phones and went through the whole car! It was excellent! So nice to do it after we had driven the car a few weeks because we knew what we need to ask him. Great service and he explained everything without rushing Thank you Debbie Purtell

Debbie0712

Aug 31, 2013

Lon came to our house and paired our phones and went through the whole car! It was excellent! So nice to do it after we had driven the car a few weeks because we knew what we need to ask him.Great service and he explained everything without rushingThank youDebbie Purtell

tweety62789

Aug 24, 2013

I shopped around at several car dealerships looking for the perfect car and I was not pleased with the service at the other dealerships. The last stop was Infiniti and we were very pleased with the service we received. After the purchase Lon came out to my house to go over the technology in the car. He was great and I learned a lot of things about my new car. I would recommend Infiniti on Camelback to anyone!

joeyivanlake

Aug 23, 2013

This is my second vehicle purchased from Infiniti on Camelback, first time a new vehicle. I purchased a new 2014 Q50 to replace my G35, and from the salesman, to finance, I was treated with respect, and felt comfortable with the entire process. I've been going to the dealership for 3 years now already for service, but I was re-introduced to the crew there. Also within a few days, Lon reached out to me, and after a quick diagnosis, was able to identify that there was some settings not enabled from the factory. He came out the next day, picked up my car, drove it to the dealer, returned it cleaned and with a full tank of gas. Great service!

MarkMcDonald

Aug 16, 2013

Infiniti on Camelback made the car buying experience easy. Did not have to haggle much because the price was already low. We bought an Infiniti qx56 and absolutely love it. After we got the car home Lon Williams came to our house to explain all the features of the car including getting hooked up with infiniti connect. Everybody was extremely pleasant especially Richard and Lon. Would highly recommend Infiniti on Camelback to anyone.

foxisland

Aug 14, 2013

At my last visit to the dealership I mentioned that my vehicle phone book was not working correctly. Twice before the dealership set my phone book up from my cell phone but both times the listings disappeared before I got home. This time Shelby set me up with an appointment with Lon Williams who is a customer loyalty manager at the dealership. Like Shelby said Lon called and set up an appointment at my home. He arrived on time and was very professional. He proceeded to do the phone listing transfers correctly and explained the details to me so I would be able to do it myself in the future. He also gave me a tutorial on how to get the most use out of my car phone many other tips on the capabilities of the instrument panel in the car. Lon went out of his way to program my song listings in my radio and helped with several other features of my car. Sensing that there were other things I could use he set up an additional appointment for the future to help even more. I wis he was available when I first bought the car because I would have had much more delight in using my vehicle. I thank Shelby for referring Lon to me and especially Lon for his going the extra yard to help.

Dar

Jul 31, 2013

They would not give me a bottom-line price on the pre-owned vehicle I was interested in. They said I would have to drive up to their dealership in order to get that quote. I'm not willing to drive for 2 hours one way just to find out whether or not they will deal!

arizona2005

Jul 23, 2013

Treated my wife and I as if we were very important people. Gave us a terrific price on a loaded JX35. Extremely satisfied with the dealership and the people that helped us purchase this fine SUV. They gave us a 2 year service policy for free. Great to do business with them, and I highly recommend talking to John Whacker in Internet Sales. He was super great to deal with and very professional.

as1209

Jul 18, 2013

Met with Lon Williams re after sales care and I have learned a lot of functionalities and technology features of the car. He's very friendly and easy to go along with and very helpful and have a very long patience. Having this kind of after care sales feature is really very helpful and I was able to learn more functionalities instead of reading through all the handbook included and then figure them out one by one.I'm looking forward for his next visit to learn additional item I may find.

larrycraver

Jun 22, 2013

Lon Williams came to my home and show me how to use things on my car that I had not any knowledge of and this is my 4th Infiniti. I have been driving an Infiniti since 2008 and had been missing some of the best features of the car. No longer thanks to Lon. He was very professional and a true asset to the dealership.

MSCW

Jun 20, 2013

I had already located the vehicle that fit my needs before contacting Infiniti on Camelback. It was among their online inventory of "pre-owned" vehicles for sale. I called to ask some questions about the vehicle, and spoke with the Salesperson, Thomas Torres. He checked the vehicle and emailed me some answers to my questions, as we had discussed. The next afternoon, I found time to visit the dealership, see the vehicle, and go for a test drive. Thomas was even more genuine & personable face-to-face. He was extremely patient with my sister and I throughout the test drive and well beyond! We asked a TON of tough questions, and he politely and consistently obtained the answers for us. It was really GREAT working with him!I arranged to bring my trade-in vehicle the next day, and pick up the new purchase at that time. The gentleman who assisted me with changing my license plate was VERY kind to go through a few details on guages and buttons in the vehicle. I am now still getting used to driving my Nissan Juke. My only disappointments in the entire process were no fault of anyone at the dealership, but the vehicle is a 2012 model, and I only received ONE car key!! This key has the buttons with the keyless entry feature. There should have been TWO of these keys with the vehicle!! I am not at all happy about that, because I wanted to keep one key with a fresh battery while using the other, so I don't run into a problem when the first battery goes out! My other disappointment, is that the initial owner of the vehicle must have been a smoker. I detect the lingering smoke smell EVERY time I'm in the Juke, and that is extremely annoying!! I have already tried tons of extra-strength Febreeze, plus driving on the freeway with the windows down; but so far, the smoke odor is still there. :(

JeremiahSarkett

Jun 15, 2013

The best Infiniti dealership in town. I had my 2008 G coupe serviced there, Shelby and team in service always did a great job and due to him and the service I received I bought my second Infiniti from them, a new 2013 G37S coupe. I got great service from John and his team in sales, we organized a great deal and am super satisfied! Recently Lon extended the great customer service by coming out to show me some advanced features of the new Gride and wow was I impressed with the changes to the nav and voice commands. Lon did an excellent job and is certainly an expert. I highly recommend Infiniti on Camelback. They are honest, they do what they say they will do and I will be a lifelong cusomter for these reasons and many more.

IsaacNew

Jun 14, 2013

Lon and Tom from Infiniti Camelback was a great help to me setting everything up on my new car. Great personality and extremely knowledgeable. Answered every question i had and showed me new things i didn't know about my car too. If your in the market for a new car definitely go see Infiniti Camelback first.

dshah

May 24, 2013

LOVE MY 2013 INFINITI JX35. It's amazing what this car can do! Lon was great at showing the various features. We love the Mobile Information Services off the Infiniti Connection Page.

jbraun1042

May 20, 2013

Lon Williams offered to show me around my car. The 2 1/2 hours I spent with him were very informative even tho I have driven an infiniti since 2008. I did not get this same guidance from the "other" Infiniti dealership. Lon's services are a great asset to Camelback Infiniti. I am not only an Infiniti fan but a Camelback Infiniti fan as well! Thanks Lon!!

cravermi

May 17, 2013

Dealership was very friendly and helpful. They were very upfront and quickly understood our needs and goals. The finance process was also streamlined. the dealership took the time to show us how the car functioned and how to work all the cool gadgets.

dianemurphy97

May 10, 2013

Friendly and efficient customer service and atmosphere. Efficient and experienced with the paperwork. Very thorough with the automobiles features. Very thorough and clear with financing documents.

JustinN

Apr 30, 2013

There are two people you rarely trust: car salesman and attorneys. But I will say this, Lon Williams and Tom Daniels are two people that I can honestly recommend to anyone in the market for an Infiniti. I purchased a vehicle from Infiniti on Camelback earlier in the year. After the purchase, you get all the calls and think it is just them trying to earn a review or what not. But truthfully, this isn't the case. Tom still calls and emails and Lon is an absolute savior. He comes to your house after buying the car and shows you anything you need or want to know. You can call him any time and he will answer your questions and if you have any issue at all, just call him and it will be solved. There is a fine line between building rapport for a sale and building ever lasting customer loyalty. Because of Lon, the latter is the case.

geoffappleyard

Apr 29, 2013

I felt the acquiring experience could of been better. I do not think my experience with Lon Williams could have been any better. He very informative and helpful. I feel I can call Lon for any help I may need on my new infiniti

Ilarenea

Apr 23, 2013

Lon Williams came to my home to explain the features of my new Infiniti. He was so friendly, knowledgeable, and patient. He knew the answers to every question and showed me features I had no idea were even there. I never felt uncomfortable in asking any question or asking him to go over something again. I was pleased with my purchase before, but Lon has added another layer of happiness to my purchase. He was terrific.

lrosin

Apr 23, 2013

Everyone I encountered at Infiniti/Nissan just was very warm, inviting, helpful and professional. I absolutely love and appreciate the follow up visit at my home from Lon who was extremely knowledgeable, helpful, on time, and pleasant. The finance guy Mike Loyola really took his time to figure out the best scenario for me. I felt like he actual cared and I actual trusted a car guy :) Very impressed with the dealership overallSalesman Scott Monterio was very helpful and pleasant

BruceHilliard

Apr 20, 2013

I came in today to purchase a 2010 Nissan Maxima. I was promptly greeted by my sales guy Danny Cantillo. I'm a guy who has purchased many vehicles and had good and bad experiences at dealerships. This dealership is bar none the best I've had so far. They went above and beyond to make me feel relaxed and comfortable at their site. You never really know what you're going to get when you go shopping for a car and these guys, from the finance guy, Luis, to the general manager John were professional, understanding, and just plain nice to work with. Guys I really appreciate all you did for me today. Danny, you are the best. Not many people would go out of their way for a single person, but you did a fantastic job. I will be giving cudo's to you guys to all my friends and professionals I know and even those I don't know. If I hear they are in the market for a vehicle, I'll tell them to come see you guys at Infiniti on Camelback. Great service, a 10 all around experience.

RazlDazl

Apr 13, 2013

Buying a car is supposed to be fun. Perhaps its because there are so many choices and so many confusing options to consider, or perhaps its because I choose to buy rather than to be sold, or because I have been exposed to my fair share of salesmen with questionable business practices regardless of the reason, I have always dreaded buying a new vehicle.until now. Infiniti on Camelback and Certified Sales Consultant Danny Cantillo in particular have made my most recent purchase not only effortless but fun as well. Not even sure what I wanted in my next car and with a budget that said what I wanted was not even possible, Mr. Cantillo found that special car at a price that was fair and affordable. His going the extra mile in delivering the car to my doorstep and spending time making sure I was comfortable not only with the car but my purchase as well, speaks volumes about Infiniti on Camelback and the people who represent them.If you are in the market for a new or used vehicle, I urge you to visit Infiniti on Camelback and ask for Mr. Cantillo in particular. His patience, product knowledge and attention to service and detail will surely make you an Infiniti on Camelback client for years to come.

poston44

Apr 11, 2013

After searching for an SUV for over a month and dealing with 10-20 dealerships I can say that these guys are head and shoulders above the rest. Danny was a great sales person. He was not pushy like most of them are. I initially wanted a new car but he listened and presented me with a good solution on a used one they had. After the purchase he walked me through all the features of the car and called me the next day to make sure I didn't have additional questions. I would highly recommend this dealership and Danny to anyone in the market

kennyq

Apr 8, 2013

Danny was very helpful locating a QX56 for us as none was available locally. He found one in California and he and the rest of the team at the dealership really went the extra mile to help me get the car I wanted. Both Lon and Danny were very patient explaining all the features of the car and encouraged me to call if I had any questions.

Sherri8aby

Apr 7, 2013

Lon came to my house not once but twice to help us. We were very pleased with all that he did for us. I highly recommend this dealership!

Katiemooney

Apr 6, 2013

We received friendly and efficient service from our salesperson James. We were also very impressed with the reconnect service we received from Lon. We would definitely recommend them to others.

CO2AZ

Apr 5, 2013

Trust me when I say, I interacted with quite a few dealerships in researching which car to get this time around and Infiniti on Camelback earned every one of the fives on this rating. As a young, single woman, I was weary of having to buy a car on my own (despite the fact that I had, in fact, done so before). The common viewpoint is that car buying is an exhausting event to be dreaded, and a battle/power struggle that must be prepared for (all the more so when many dealerships see your demographic as an "easy target"). This couldn't be further from the truth at Infiniti on Camelback. Every single interaction I had with them was positive. The sales staff were helpful and knowledgable, but never pushy or combative. There were no games when it came time to negotiate. I sat down with Rich (sales manager), had a civil and honest conversation about the offer, and we came to an agreement that I felt good about. He patiently explained leasing to me, addressed concerns I had about anything and everything, and overall gave me a hassle free, transparent, negotiation. I couldn't have been happier with this process.I then went to finance to sign my paperwork. This is oftentimes battleground #2 as you get fast-talked into a number of unnecessary extras. Again, this was not the case with this dealership. Mason was extremely patient, asking at each step if I had any questions at all. He genuinely wanted to ensure I knew exactly what I was signing at each step in the process and was happy to explain things in clear, concise layman's terms as needed. As for the extras, he went through them with me thoroughly, explaining each and was never pushy when I questioned or declined options. And if you are looking for a reason to choose Infiniti on Camelback over any other valley Infiniti dealer, look no further than Lon Williams. Lon's sole job is to ensure that you have a great customer experience and no other dealership has a "Lon." He literally comes out to your house a week or so after you get the car, and goes over any and every feature you could possibly want to know about. He will convince you (as if you needed any convincing) that this is an amazing car, and that owning an Infiniti will be an amazing experience. And then he programs his phone number in, and says if there is anything you need... just call him. I'm happy to do business with them again, and happy to refer friends and family to do the same.

donnieburke

Mar 31, 2013

Love the car. Excellent price through the Costco car buying program. Lon Williams takes his job of Customer Loyalty Manager very seriously and is anxious to please. The follow up after the sale is very impressive.

Katherine1738

Mar 31, 2013

WOW!! What an amazing experiene this has been. Lon has come to my home twice to go thru my new car with me to make sure I am getting the most out of it, that doesn't ever happen. Thank you Lon and thank you Infinit for the exceptional service.

katiejhill

Mar 30, 2013

I just purchased a new JX - the people at this dealership have been wonderful. Lon came to my home to teach me all about the great tech on the car and will come by in a week or so to continue the teaching! I so appreciate their attention to detail, making this car purchase the most pleasant that I've ever had. Great job Guys!

infinitibuyer1001

Mar 29, 2013

I used the Costco program and got a very good deal, especially after getting credit for factory/dealer incentives. The sales folks were very friendly and worked hard to find the car we wanted (they had it shipped in from out of state), and to instruct us on the cars features, particulary how the high tech features work. A dealer representative even came to our house a couple of weeks after we purtchased our car to give us a review and further instructions. We were treated like a valued customer. The only negative issue I had was when the finance person put a bit of a hard sell on us to purchase an extended warranty and service agreement. I would have liked to have had some advance notice and an opportunity to consider the pros and cons of the various warranty/maintenance options before we were signing final paper work.Overall, I was very satisfied with the experience and I have recommended Infiniti on Camelback to friends and fellow workers.

ShaunW1

Mar 27, 2013

First of all I am from Michigan, my wife and I were in Phoenix visiting her family on vacation. My mother in law needed to replace her current car. We did some advance searching and decided on a Toyota Camry. Of course there are lots of options for this particular car in Phoenix. We narrowed our top two selections to Infiniti on Camelback and a Toyota Dealership. I contacted Infiniti on Camelback and connected with Lon customer service rep, then he transferred me to Brent in sales. However Brent was with a client at the time so I connected with his manager Richard instead. I explained my objective of a simple, easy, no hassle purchase, and it was for my mother in law.Unfortunately we started at the Toyota Dealership because it was closer and they said they would make it a simple process. To say the least we were very disappointed with the Toyota Dealership and left quickly.I then contacted Infiniti on Camelback to let them know we were on our way there.When we arrived we were very pleased right away. Brent had pulled the Camry up front for us and greeted us promptly and professionally. While we checked out the Camry he brought us the CarFax to review. Then on to the test drive, we were immediately pleased with the quality of the car overall. We discussed our concerns with the foggy headlights, Brent said he would take care of them for us, that was the only issue we could find with the car. He put together a great deal for us and had the car detailed while we waited and signed the papers. We were able to trade in my mother in laws old car, finance the Camry at same rate as her Credit Union, and drive it home that night. Brent even stayed late so we could take it home. The next day we realized that the rear window tint was blurry, which we did not see it the night before. I contacted Brent and he set up an appointment with my mother in law and replaced the tint. This was greatly appreciated because In the car sales industry great after sales is hard to find.I would highly recommend them whether you are looking at Infiniti or another cars they may have. I wish I lived closer so I could send them a referral every chance I get. Of course my wife's family and friends will hear about this fantastic experience.Thanks again Infiniti on Camelback for making this a great buying experience.Shaun, Misty, and Lydia

jdoyle1

Mar 21, 2013

my experienc throuh this whole process was just great. the car is great and so far the support has been very helpfull. god bless yous.

markopheim

Mar 21, 2013

Danny and Sam are professional, honest, easy to work with. My best car deal experience in quite some time. I would highly recommend Danny and this dealership.

streiff1

Mar 17, 2013

Lon arrived to show us how to use the features of our new car. We are so happy with everything he went over with us. Lon took a long time with us and showed us so much about our new car. We are very pleased with the service Infiniti has and would recommend this company highly. Thank you for everthing.

taunyas

Mar 7, 2013

Fantastic services, great support. I learned so many cool featuea on my car. Lon was patient an very knowledgeable thank you for making my car buy experience so awesome.

Doc12

Mar 1, 2013

I've serviced my old Infiniti at this dealership for a while now and I was very pleased with the level of service I received when I bought my new car. I really like to have all my options in front of me when I buy a new vehicle and Richard did just that. He was upfront and gave me all the information I needed to make my decision. The aftercare experience was very helpful especially since technology is not my friend. Lon made it simple and now I am using features I never used on my last vehicle. Overall I am very pleased with my experience with this dealership and will send anyone I know their way if they need a vehicle.

dallygal

Feb 23, 2013

My experience with Infiniti on Camelback far exceeded my expectations. I had visited many dealerships while searching for my perfect car. Infiniti on Camelback provided superior customer service while respecting my time and desire to make the best decision. I was never pressured or harassed and that alone was refreshing as many other dealerships were calling constantly. I have now had my new Infiniti for a week and am very pleased with the entire experience. Brent, Mason and Lon exemplify what it to provide the customer with the best possible experience.

Summerville13

Feb 23, 2013

Infiniti on Camelback has been wonderful since the initial phone call to Rich. They gave me a great price on a new 2013 FX37 and a fair trade on my 2011 M37. Lon provided impecable service after my purchase by coming to my home and providing one on one instruction regarding all the wonderful features and how they work. This purchase has been a wonderful experience and I know that their maintenance service will be equally as great.

valdeschristian

Feb 20, 2013

This is my second purchase at Infiniti on Camelback. At first I thought this dealership was competent and professional. They had friendly smiles and seemed to be customer service friendly, that is until you have a problem.I leased a 2013 G37 in January of 2013. A few days later I got a call from Infiniti of Camelback requesting that I stop by to re-sign my contract. Apparently there was an error on the contract. I came down signed a new contract and thought everything was good to go.A couple of weeks later, I started to get collections calls from Infiniti Finance indicating that I was late on a payment. I have made several calls to Infiniti on Camelback and Infiniti Financial to resolve this issue and yet nothing has been resolved.I will never buy a car from Infiniti on Camelback. Your company lacks Customer Service. I will tell family and friends not to do business with your organization.ABC Nissan/ Infiniti on Camelback was one of the worst Car Dealerships in AZ years ago. I thought you got your act togetherSeems youre up to the same old tricks. If you want to be ignored, disrespected and lied to, go to Infiniti on Camelback Christian

aehittle

Feb 14, 2013

I recently purchased a used car from Daniel at Infiniti on Camelback and was very pleased with the overall experience. He was very professional and helped us find exactly what we were looking for! Thanks for all your help Daniel.

kschember

Jan 31, 2013

Lon has been nothing but professional!! The service is excellent!! Updates are often and always does what he says. Lon is teh benckmark in terms for customer service.Ken and Kethy

mab0714

Jan 29, 2013

Buying a car has always been a painful process. Finding the car you want is usually pretty easy, especially with the Infiniti brand. The painful part is finding a dealer/sales team that would negotiate and actually help you buy a car at a fair price. With the team I worked with in Infiniti on Camelback, the process was so simple. They were honest, fair, friendly, and really listened to my needs.My concerns were price and having the piece of mind regarding a warranty. They not only gave me the best trade-in value for my car (by far), they threw in a 6 year warranty to make up for difference in MY out the door price. I had every intention to test drive other cars the following day, but with the price being so close and warranty include...they made it too tempting to pass up. The staff was very friendly, helpful, courteous, and professional. They made it very easy to actually want to buy a car. Whenever I want a car, I definitely intend on contacting this team at Infiniti on Camelback.

michaelamann

Jan 27, 2013

My experience at Infiniti on Camelback was beyond my expectations. Everyone was friendly and welcoming. I would recommend this dealership to anyone looking to buy a new or used vehicle. The team at Infiniti made the car buying experience less stressful and very helpful.

ENASH1

Jan 23, 2013

I JUST BOUGHT MY 3RD CAR FROM CAMELBACK INFINITI. THERE IS SOMETHING GOOD HERE! I LOVE WORKING WITH A STELLAR TEAM, THAT IS ALWAYS THERE TO ASSIST. SAM, SHELBY AND LON ARE REAL ASSETS TO THE COMPANY AND HAVE BEEN HONEST AND RELIABLE IN ALL ASPECT OF THE CAR BUYING AND MAINTENANCE EXPERIENCE. GENTLEMEN...SEE YOU A YEAR!

mf22

Jan 22, 2013

We were impressed with no pressure sales and found Tom to be very professional. Lon was very knowledgable and efficient at teaching us about our new car.

GHGB2013

Jan 19, 2013

Mr. Overly is very professional and courteous. He ensured that all of our needs were met and he took the time to answer any/all questions, as well as addressed any concerns we had. We felt completely comfortable working with him and he made the process as smooth as possible. We would definitely consider him in the future as well as refer others to him.

fjkphx

Jan 18, 2013

This was my third (and best) Infiniti purchase. It was my first visit to Camelback Infiniti. I went out to purchase thinking I would start with Infiniti and go on to Audi, VW, and Honda. We started and finished at Camelback Infiniti. It was a lengthy, but fine process. Very professional operation with Sales and Finance. Shortly after the purchase, Lon came to my home to tutor me on the use of my nav, bluetooth, etc, system. I was a bit overwhelmed as this was something new for me. Lon was great in that he was very patient and has great knowledge of all these systems. Lon returned for a second visit a few weeks later only reinforcing what I was learning and complementing this visit with some fine tuning. I cannot express how valuable this added service was to me. You get all the manuals, but to have someone actually go thru all the steps to ensure that you are learning all the capabilities is great. Infiniti has a great thing going with this. I certainly will tell others about my positive experience. So, in the long run it should pay off for them as well. Thanks Lon!

KKbimmer

Jan 13, 2013

It was a quick and easy buying experience.

Dbkoopersmith

Jan 5, 2013

We would give Lon Williams and Tom Daniels the highest ratings for customer interaction. We had a fast sale process and great in home customer service that was very excellent - Lon was extremely knowledgeable and patient.

Persianlover

Jan 3, 2013

My experience with Infiniti on Camelback, has been great.!!!! From my initial phone conversation and meeting Tom Daniels (salesman), I knew I was dealing with "professionals." Tom is a great salesman.!!! I purchased my new 2012 Infiniti FX 35 on 9 Dec 2012, and had also previously bought a 2009 Infiniti from Tom. Tom made sure I was comfortable both with my knowledge of the vehicle and with my financing. Tom was courteous, professional, answered all my questions, and followed up with me after I purchased the vehicles, on several occasions. Tom made sure I was happy with my vehicles and always made himself available, if I had any additional questions/concerns. I will definitely do business with Tom Daniels and Infiniti on Camelback in the future, and will highly recommend them to my family and friends.Danielle and Mason in finance, were awesome. They both ensured my payments were within my budget, explained all matters of the contract with me, and made sure I had the best warranty/coverage for my 2012 FX35. I did not have a long wait in reviewing/signing all the financial paperwork, as Danielle and Mason were both respectful of my time, and helped to make the overall purchase of the FX 35 a pleasureable experiece.Shelby is always courteous and professional, whenever I have had to have any services performed on my vehicle, to include the 2009 Infiniti FX 35 I had, prior to my new 2012 FX 35. Shelby always kept me informed of the status of my maintenance that was done on the 2009 FX, made sure my rental vehicle was available when needed, and always followed up on any phone calls I made. I know that Shelby will make sure all services are complete and up to date when I schedule any appointments, and this makes me feel good, to know I will receive the best service possible on my vehicles. My experience with Lon was fantastic.!!! I am a novice when it comes to technology, and I was very hesitant when Tom Daniels, my salesman, told me about the Bluetooth and all the other functions of my brand new 2012 Infiniti FX 35. Tom ensured that Lon would make certain I was comfortable with all the great features of my new FX35. And he was correct.!!!!!! Lon made the experience of learning the things I was dreading; how to use the Bluetooth, radio, etc, a "non-frightening" experience. Lon explained everything, demonstrated all the functions, made sure I was able to perform all the functions, and that I would be comfortable enough to use all the wonderful features of the FX 35. I am soooo excited.!!! Lon made sure I was not "over-whelmed" with information, but that I had the right amount of info, so I would not be afraid or hesitant to use my Bluetooth, radio, etc. I will be the first to say I was hesitant about using the Bluetooth and all the other great features on the FX35, but now that Lon has shown me how to use and enjoy it, I am sooooo grateful and happy.!!!! Thanks again Lon.!!!! Lon was professional, courteous, arrived on time, made me feel comfortable with the Bluetoothe, radio, etc, and actually made me want to use all the features of my Infiniti.!!!!! I also love the fact that Lon programmed both my garage door and my entry gate to my community, so that now I can put away that garage door opener and my gate clicker. !!!!! Thanks again to the wonderful staff at Infiniti on Camelback.!!! I know where I'll be doing business, now and in the future.!!Brenda

msalmon5

Dec 28, 2012

Since this is only the third time I've purchased a car in my lifetime, I'm really not an expert on price. I'm sadly one of those clueless shoppers who wishes you could walk into a (carfax, I guess) store, pick what you want, pay for it, and drive away. The bottom line is when ever I have to haggle any type of deal, I always feel taken advantage of. I think that goes for any dealership I would have chosen. That is precisely why when I saw this car, I simply went to this dealership to buy it. Regardless of getting a better price for the car or my trade-in, I enjoy people and like to help them make a living so I feel good about James and Mason making an extra buck. I may not know price but I do know customer service. They were quite perfect really. Aside from the fact that the girl at the front desk was dressed for her couch, I will recommend Infinity on Camelback as much as possible.

mikeinariz

Dec 22, 2012

I went to this dealer to buy. I had the down payment and was going to buy on the spot. They had a Volvo XC90 I was specifically shopping for. It wasn't the highest end model, with all the options, but was serviceable for our family needs.Walked in with my family about 5:00, test drove the XC90, and wasn't sold on the car completely. The salesman asked us to come in, said they could work on the price, and convinced me to write a number down and sign it saying, if they could get to that number I would commit to buying. I told him right there, I was giving him one shot, and if they didn't make it work I was walking. Fine. I gave them my offer, which was a fair offer considering it wasn't the car we wanted. The salesman said to let him do his job and work on the price. As it was getting late and the kids were getting hungry, which they mentioned over and over again, the salesman mentioned there was a Jimmy Johns close and they would deliver. Like I'm was going to wait for food to be delivered so you can make a sale!So the "offer" comes back and immediately he starts playing the payments game, saying it's only $57/month higher than I want to be at. From the beginning, I told him it wasn't about the payment, but the price. So I asked what is the price, what was the counter offer? They didn't move on the price! No counter whatsoever. So I turned to the wife and kids and said, let's go! The salesman then has the audacity to ask, "Is it the $57/month over what you wanted?" No, I responded, it's the $4000 difference in price. Do yourself a favor, don't go here. Save the aggravation!

marlenereed

Dec 17, 2012

When I first bought the car, I was somewhat excited and thought that the salesperson went above and beyond. Little did I know that all this person wanted was to make sure I couldn't change my mind. I had some straight questions that I wanted answered, but instead of just saying yes or no, I got the run around and was told that my texts were too time consuming for him to deal with. I didn't know that they hired such fagile sales people that don't have the time the text a customer. Notwithstanding, if you can't trust a sales person to be honest about some things, how can you trust them at all?

HarleyPat

Jun 29, 2012

This was the best car buying experience we have ever had! I made my initial inquiry via internet and within an hour Sam called to discuss our needs. We made our first visit and met Sam and Steve who immediately made us feel comfortable. All our questions were answered and we were shown as many cars as we asked to see and drove several for comparison. Other dealers also pursued us, but Sam was able to negotiate an acceptable price and we couldn't be happier with our decision to buy from Infiniti on Camelback. Most importantly, my wife LOVES her new car! :)

rcwhite13

May 29, 2012

This is the first time I have used this dealership, but found it to be a very good experience. This was the second Infiniti I have leased recently and found this dealer and staff much more attentive and helpful than the previous dealership. My after the lease experience has also been completely positive and is the first time I have had a dealership representative visit my home to give me a thorough explanation of the many features of the car. Today's cars have so much technology that this service is needed and appreciated.

Vip135

May 3, 2012

When we entered the showroom, we were greeted immediately by a personable salesman. After chatting briefly, we expressed interest in the Infinity EX 35 and Danny quickly got us into the vehicle for a test drive. He was knowledgeable and provided us with indepth information about the vehicle. Following the test drive, we also met with Cassady who put some numbers together for us on the price of the vehicle and value of our trade. Since this was early in our selection process, we were not yet ready to buy and appreciated not being pressured to make a decision immediately. We continued looking at other vehicles and came back a week later to take another look at the EX 35. We decided that we wanted the EX, but they didn't have the specific color and features we were looking for, but they said they would get it for us. Within a few days they had the vehicle. We went in and negotiated a fair price on the new car and the trade. The paperwork was quick and we drove away in our brand new EX 35. It was a pleasure to do business with this dealership. They truly seemed to welcome us as a customer and have provided outstanding customer service to make sure we understand all the features of the vehicle to be able to take full advantage of all the new technology -- a personal tutorial by Lon. How great is that!

PHXdriver

Apr 20, 2012

Had service completed on my G35 for what I thought was damaged radiator - fluid coming out of the front of my car and appearance of steam upon driving home. The dealer assumed the same without doing diagnostics and installed a new thermostat to fix the issue. Upon test driving, the tech noticed that my car was not producing cold air - the real issue was a damaged condenser which ended up costing $800 for repair. After I left the dealership, someone in the shop had left a photo of a jester on my media player that I keep in my car - not exactly a good impression/feeling after dealing with all of this...definitely lost my trust as a customer.Besides this, I had issues with what was being placed in my service records, including statements that my car had overheated (which it had not), and the apparent inability to modify these records to a certain extent - the customer should be able to see these entries before they are a permanent addition to the service record. Later on during the same visit, most of these statements were corrected.I used to have my G serviced here on a regular basis, but now I have a hard time trusting the service department (specifically the technicians). Communication needs to improve between the techs, service consultants, and the customer.

Lrgarnsey

Apr 19, 2012

Great experience! We traveled from Tucson and they made it worth it! Friendly, down to earth service that is truly appreciated! Lon Williams came out to our home, yes a two hour drive, to teach us, on our schedule, all the technology that this very impressive vehicle has to offer. He answered all our questions and was patient with us! Overall, this dealership is top notch! Clen, state of the art facility with knowledgable people. After much research, Infinity couldn't be beat! Glad we picked Infinity on Camelback!

g37xcustomer

Mar 4, 2012

Lon was extremely patient and informative. I am button phobic and another dealership left me baffled. He said I could come back after the first lesson and learn more. thank you Lon

Krazygreek

Feb 23, 2012

Hands down the best service I have ever received in my life from any car dealer. I would send my own mother in all alone to see these guys knowing that they will be honest and treat her right.

medearis

Feb 21, 2012

I had a very pleasant experience at Infinity on Camelback. The sales side with Darin was professionally conducted, and lent to ultimately getting the car I wanted. As it was my first car buying experience, I probably made it too easy for them, but they were relatively straight forward throughout the decision and sales process. The only time the used car lot side became apparent was during the final stage of securing financing when another employee wants get you to purchase extra warranty. This phase was not as pleasant, as it is conducted after it seems the sale agreement has been completed and that all that remains is to complete the paperwork. This clever ploy is excellent car sales, but the process is attached to an event seemingly separated from sales. This is not the case, and the context seemed to be intentionally muddled in hindsight. I don't fault them for this, caveat emptor; this approach is to be expected. The customer service and attention after the completion of the sale from Darin was exceptional, and he demonstrated follow through that can only leave me recommending the dealership. For my first time buying a car on my own, this was a good experience, and I would purchase again from this site.

Cjlentine

Feb 17, 2012

I came in to look at a used 370 z. I didn't know if I would qualify due to a recent forclosure earlier in the year. I was denied a loan by desert schools and was scheptial of being qualified. Darrin was very helpful and friendly. He went all the way to the gm to make the deal happen. Not only did I get approved but with a rate of 4.5 percent. That is the best rate I have ever received on a car.Very happy with my experience at infinity of camelback

jarn

Feb 7, 2012

I had a great experience at this dealership. Darrin was excellent! Initially he was very helpful and did not come across as the usual "pushy" salesman. The whole company was freindly and very willing to help me make the choice! I would HIGHLY reccommend that if you want an Infinti, please go see Darrin Dice at Infinti on Camelback!! So happy with my car and look forward to working with them in the future!!!

Cardinals85014

Jan 26, 2012

Great customer service. I was looking for a used vehicle and made an appointment to view a couple preowned Infiniti's. Steve greeted me right away and had the vehicles pulled upfront. I was amazed at how simple and easy the purchase experience was. I was in and out in less than two hours. Everyone was straightforward, honest, and showed a genuine interest in making me happy. Great job to everyone especially Lon who actually came out to my house a few days later to help me program my garage door opener. I am a huge fan of Infiniti on Camelback. Bill you have a great team.

Courtney S.

Jan 20, 2012

We had been to several dealerships this week and this was the best by far. Our salesman Darrin was very courteous and professional which we appreciated after dealing with several "pushy" salesman. We are very satisfied with our service and will recommend to our friends!

cjvalentine79

Jan 19, 2012

My experience at Camelback Infiniti was very positive. I was given accurate quotes with little negotiating to get what I was looking for. Darren Dice was my salesperson and given that we had never met and the entire deal was handled over the phone with exception to signing paperwork I'd say I was given the benefit of the doubt with no buyer commitment obstacles. We reached an agreement quickly and I was happy with the outcome. I own a business so I have little time to spare shopping. This was taken into consideration and appreciated. I will definitely return when my lease is up.Regards,Cory

pabr0402

Jan 8, 2012

Everyone was great and took there time with me. They really took into consideration what I wanted in a car. They made sure I found exactly what I wanted. The staff was very friendly and treated us great!

azbnbm

Jan 2, 2012

Looking for a low mileage used car,we stated our terms and the salesman and General manager were extremely helpful. The finance manager was also friendly and very efficient.I got a great car at a good price and LOW mileage.It was a very good experience!!!

jheys

Jan 1, 2012

Set up appt with Brent Harris to look for a G35 or G37. He was well informed as to the inventory and showed us only what we had asked to see. He was polite and respectful and I was VERY happy with the purchase process.Sat with Chris in finance who was equally as informative and very pleasant. Overall a very pleasant car buying experience.

tinaber09

Dec 19, 2011

Having previously purchased a vehicle at ABC Nissan, I worked with Keith and he went above and beyond with the sale and answered all my questions. When I found out he worked at Infiniti also, I was thrilled to purchase a vehicle from him again! The sale was painless again and he was able to beat pricing from Peoria and Scottsdale Infiniti! I won't go anywhere else when I'm ready to buy another Infiniti again!!

vgibson12

Dec 11, 2011

Where do I start? My experience with Infiniti on Camelback has been so horrible that I feel that it's my duty to help anyone else who might be considering doing business with this dealership. I have had so many issues with the used E35 that I purchased 3 months ago starting with:Purchase price/Rate:I was severely overcharged for this vehicle, not only that, but the rate that Dwayne secured for me was extremely high given my 700+ credit rating (I'm learning this now that I'm trying to sell my vehicle). Dwayne also falsely advertised the benefits of an extended warranty to get me to make the purchase, when I did I found that it did not cover what he told me it did. Anyways, he's no longer with the company.. however I believe these types of practices come from top management which brings me to my next issuePoor Customer ServiceIn the two months that I initially owned my car I was in the dealership on several occasions for fixes.. so beware of their certified vehicles because the cars can and will have several issues (this is not like Toyota/BMW/Honda certified). This is when I found out that the warrenty that I purchased was worthless, and that Bill did not want to honor repair promises made to me by my sales person. Bill clearly is about the bottom line only. I called my original salesperson while in the office to resolve the repair situation and not only was he overly abrasive to me for wanting to call the salesperson, but he intimidated the sales person into denying the service that he originally promised to provide and create a really uncomfortable situation for everyone involved. In any case, my sales person was no longer working at the dealership a week later.Another issue while my car was in for one of the many repairs it was damaged. I talked to the service manager about the issue and she told me to bring the car back and she would have it repaired. Two days after I brought the car in I called to get the status of the repair and was told that the damage was my fault and that they would not repair my vehicle. So it seems like backing out of original promises is a trend if you have issues with your vehicleNot only that -- they are pretty cheap. The facility is newly upgraded and luxurious, but if you get a car to use when they have a repair make sure you put gas in the car before you drive more then 2 mi--since they leave the gas levels close to empty, and I have found that these cars usually are in need of repair as well.Take the positive reviews on this site with a grain of salt. This is not a dealership that you want to do business with. My guidance - go to Scottsdale and get something other than an Infiniti.

Kielbasa

Oct 23, 2011

I'm a first time buyer and I wanted a car that suited me. Timothy helped me find that car and workout a good deal for me. One of the best customer services I had. Tim even helped my parents play a little prank on me haha which worked very well. Thank you again Tim. I love the car!

Maxima11

Sep 12, 2011

The industry wonders why people have so many negative impressions and this dealer continued the trend. Would not recommend, does not return calls when things are not as they should be and are liars to be blunt.Very disappointed with customer service and how cold they are. Would highly recommend another dealer and someone with honor who stands by their word.

woodrowkeegan

Aug 31, 2011

I have been buying cars for last 30 years and can honestly say that I have never dealt with a person like Dan Wellman. Dan is a great, no, he is a fantastic sales guy, one that actually follows through and delivers on his promises. Dan exceeded my, sometimes un-reasonable, expectations and for that I thank him.The vehicle is great, the delivery process was quick and efficient. Dan went out of his way to make sure that the transaction was as smooth and painless as possible. He can count on my referrals now and in the future.Good job Dan!Woody

mreiser

Aug 16, 2011

Our new car buying experience was wonderful, Casey took care of us very professionally and politely.we have already recommending Infiniti on Camelback to our close friends.Great experience.........

usedcarbuyer12345

Jul 13, 2011

Very Happy with my purchase. Finance Manager Dwayne Macek did a fantastic job in finding me a great rate!! Thanks for all the hard work!!

SUEPAUL

May 28, 2011

REALLY ENJOYED WORKING WITH EVERYONE WE DEALT WITH AND WILL CERTAINLY RECOMMEND THEM ALL. NOT ALWAYS SO EASY OVER THE YEARS TO PURCHASE A CAR. THE FOLLOW UP AFTER WE GOT THE CAR WAS UNBELIEVEABLE. LON CAME TO OUR HOME TO HELP US LEARN HOW TO USE THE NEW TECHNOLOGY PKG THAT IS ON THE CAR. GREAT, GREAT SERVICE. RATHER UNUSUAL IN THIS DAY AND AGE. WE ARE A COUPLE IN OUR 70'S AND NEEDED A LITTLE EXTRA CARE AND WE GOT IT.

twiggyaz1

May 26, 2011

The sales stafff was very friendly and accomodating. Package price (purchase and trade in) was outstanding. Thousands less than a competitor where I purchased my prior car (and three others over the years). And location is far better.Highly recommend the dealer!

tashakuhn

May 14, 2011

Johnnie Sanders was the original sales person I worked with. He was very easy going and patient as I reviewed the car 3 times beofer my purchase. Lon visited my home to update me on all the specifics of the car in a very effective way. The financing gentelman made the process very simple and was flexibile with my timing of certian informaiton. Also, Richard provided the facts relative to the price ina transparent way and made me a good deal.

ilocke

May 8, 2011

I just traded in my Lexus for a pre-owned G35 sedan and I worked with probably almost everyone in the dealership, but mostly with Johnnie and Cassidy. Let me tell you, those guys are GREAT! Trust me, I went to EVERY Infiniti dealership in the valley from East Mesa to Peoria over the course of about 3 weeks and I negotiated deals with ALL of them. Infiniti on Camelback had the best deal on the car, as well as top dollar on my trade. I was very impressed with them, and shocked at their prices on pre-owned cars. The prices were actually comparable to private party sales, which is generally unheard of. In fact, I had a pending deal on the sale of my Lexus through a private party that I actually had to TURN DOWN because Infiniti on Camelback gave me a better offer. Now historically, when has anyone been able to say that? Ever? Certainly not in my past experiences. Most of the other dealerships I visited wanted to lowball me on my trade. Johnnie and Cassidy recognized my needs, worked with me on a fair deal, and gave me EXACTLY what I wanted. My girl and I could not be happier.The car I got was 1 owner, low miles, great condition, and a price that could not be beat. While I was in the final stages of negotiating with dealerships, I told another Infiniti dealer what Camelback was offering me. You want to know what he said? "Well, they are giving you the deal of the century and I would walk out of my dealership and go over there before they change their mind." Verbatim. So, I did just that and I am not looking back!Do your homework on the car you want to buy and of course you should always shop around, BUT before you make any final decision, give Johnnie and Cassidy a shot over at Infiniti on Camelback because I bet they will treat you right and have you feeling good about your purchase after you leave.-Ian in Mesa, AZ

cannonaz

Apr 26, 2011

Lon was great. Very helpful and he went out of his way to come out to my house and answer my questions. I am very happy with this dealership. The service deptartment was also great on my first visit and I was able to order two more sets of headphones and they came in very quickly. GREAT GREAT GREAT.

infinitig25

Apr 11, 2011

Amazing car buying experience! They actual listen to you and really do all they can to get you what you want. They were so kind. They follow up with you and make sure you are happy beyond the sale. If you want an enjoyable car buying experience, Infiniti on Camelback is it!

9cinco

Apr 10, 2011

I originally was interested in an Audi 6 but the sales experience with an Audi dealer in Scottsdale was incredibly disappointing. A limited model selection - all black - and bad service and poor financing options.A visit on a whim to Infiniti on Camelback just to look an Infiniti turned into a great sales experience. 2 hours later I drove away in a new M37. Great selection and service!! An excellent 2.9% finance rate to top it off.

v duncan

Apr 7, 2011

I have owned 5 Infinity. I will go an extra mile and pay whatever it takes for the personal service. I deserve it. I am always met at my car with a welcome greeting. Everyone goes out of their way to make my experience pleasant and personal. I have been at other dealerships and service areas but have never been treated as well as at Infinity.

foursphere

Feb 27, 2011

We had one of our best car buying experiences ever when we stopped into Infiniti on Camelback. While we were already sold on the brand, we were unsure which model in the line up would work best for us. Casey had an amazing amount of patience while I went back and forth on new/used, sale/lease or which color. He was not trying to just sell me a car but to sell me a car I would be excited about. We did not feel a bit of pressure during the purchasing experience, just guidance about what would work best based upon what WE wanted. Can't wait to buy my next one!

hmsparkles

Oct 31, 2010

I really enjoyed working with Casey Bruce. He was very patient while I selected my car and never pressured me to make a decision I was uncomfortable with. He really made me feel like I was in control of the situation and his relaxed attitude was the biggest reason I bought a car from this dealer. I did feel that the price could have come down a little more and I would have liked to get a little more for my trade. But in the end, the car I got was awesome and I had a great experience.

pmarogi

Oct 25, 2010

Throughout our car buying experience we were greeted with professionalism and freindly staff that were willing to meet our needs as buyers. Steve was our salesman and began the experience with proactivity by responding to emails and phone calls. Cassady was uniquely willing to explore options that allowed a win-win solution. Richard ended the deal with detailed analysis and was able to secure a comfortable warranty on the vehicle. The dealerships's pricing experience made compromising between the seller, buyer, and lender readily available.

susiemcampbell

Sep 25, 2010

Steve was a great help to us. He had the cars we were interested in ready to test drive when we arrived at the dealership and he was extremely knowledgeable and informative about both models. We decided to lease a G37 Coupe and the experience was easy, even pleasant! Both my husband and I don't usually enjoy the whole car buying deal but it was pleasure doing business with Steve! We'll definitely refer the dealership as a painless way to buy/lease an Infiniti to everyone!

great experience

Sep 13, 2010

One word, "outstanding!" In my lifetime, I have never encountered such a pleasant car buying experience. My salesman, Casey, was not only knowledgable, he was also honest and courteous. This guy actually cares about customer service. From the moment I arrived, the Infiniti On Camelback staff blew me away. Even the negotiation process, which is normally a headache, was pleasant. I felt that they were very straight forward. Rather than using the typical pressure sale that I've gotten from other dealers, Richard and Casey provided helpful information about the benefits of buying this car. The finance manager, Duane, was also extremely helpful. He explained all of the services he was selling in detail. When I stopped at Infiniti On Camelback, it was my 3rd dealership that day, at that point I was frustrated, hot, and had not intended to make a purchase. I strongly recommend making this place your first and last stop. Bill Brixy should be proud to have people like Casey and Richard working for him. I will never shop anywhere else.

Luckyyoso

Sep 9, 2010

Exceptional experience. The best I have ever had in my lifetime of buying cars (15 total). Every step was geared towards my complete satisfaction. Every question was answered. Every bit of the financial arrangements were explained in detail. They wanted me to be in the best car suitable for me. Everything they promised happened. I would recommend this dealership to anyone who wants to be treated fairly, honestly, and with utmost professionalism. I have no doubt that I will continue to be a fan of their operation for whatever service needs I may have,or whatever auto I may need in the future.

jackie chan

Aug 31, 2010

After visiting 3 other Infiniti dealers in the area, I felt most comfortable here. I think the reason as they treated me as a true person verses what i drove up in or what i was wearing at the time. What a great team they have there Brent and Bill are a pleasure to do business with. If i am in the market again for an Infiniti i will definitely be calling them.

Azhikerdude

Aug 17, 2010

Want the proverbial used car sales experience, then Infiniti on Camelback is the car dealership for you. Instead of high-end service commensurate with high-end luxury brands like Lexus, what you get is amateur hour and a lot of follow-up effort on your part to make them do their job.Meet Dwayne Macek, the Finance Mgr, who sat in the sale mgr office for over an hour BSng and then had the audacity to present us with incomplete documents and blank forms to sign, adding an hour to the process to get him to do his job correctly. After the sale, we waited 3 weeks for the license plates. After several calls, I had to insist if not beg Dwayne to follow up with their registration dept. Turns out, they 'forgot' to have the emissions test done on the vehicle which was holding up registration. As compensation, Dwayne was going to send us a gas card for the inconvenience. Did we ever receive the card? No. After talking with Rich Sieck, the sale manager, who assured us that we would be compensated for their mistakes and delay, as well as his commitment to follow up on the Owners Manual we were told had been ordered, we never heard from the sales manager again. Want service after the sale ? Want an organization to do their job and follow through on their commitments ? Buy Lexus. Theres a reason why Lexus is #1 and its not just great cars. Learn from my mistake and buy elsewhere. Otherwise, Caveat Emptor.

AZnewcomer

Aug 5, 2010

When I went into the Dealership I planned on purchasing a particular new automobile. Casey Bruce met me and immediately assisted in my viewing and driving the car I thought I wanted...and by asking the right questions and with his expertise helped me realize that a different car would be more appropriate and helped through the entire purchase process in making the sale go smoothly. After the purchase I went in to ask for assistance in connecting Bluetooth, and both Brent and Steve assisted me in Casey's absence. Casey even came to my house to assist in connecting the garage door opener in the car to my garage door, and offered to come back if there were any problems. Casey was terrific, and a good representation of the staff at Infiniti on Camelback.

geraldmarshall

Aug 1, 2010

Having never before purchased an Infiniti I had no experience with this dealership. Because the G37 model was recommended to me by a reliable source I sought more information and details about the car. I also shopped other car companies and found them to be the typical stereotype of untrustworthy individuals and organizations on an equal level with our congressmen. This was not the case at Infiniti on Camelback. From the onset they met me in the parking lot and then guided me through the information and buying process without pressure. Brent was helpful in pointing out the plus and minus details for each model as it applied to my personal needs. Then the paper work went fairly smoothly with a few hitches but ultimately successful. Finally, Brent helped me personalize my new car and even delivered it to my home and went into the garage to help hook up the car garage door opener. I am very satisfied with my purchase.

enash

Jul 24, 2010

I am in sales and really enjoyed my 1st car purchase at 32 years old. I've never had an experience like this before. I used USAA and spoke to Bill. He and Casey were/are very helpful! I am a Infiniti owner for life! My family will be going to Bill and Casey when they are looking for a car, based on my exceptional experience.

coopereku

Jun 5, 2010

I recently visited Infiniti on Camelback just "looking" to buy a new car. I have been to many dealerships and ended up walking away because I just was not satisfied with the sales team and the care I received. When I walked into IonC I expected to find the same pushy salesmen. What I found was a great and knowledgeable guy- Casey that was able to do his job yet make me feel like I was somewhere else other than a dealership. Casey was very professional and helpful. He was able to answer my questions completely, point out the advantages of owning an infiniti, all the while helping me to find the perfect car for me. My car buying experience with IonC and Casey was very much a positive experience and ended up being a win/win situation for all of us. I am now a happy member of the Infiniti family and look forward to many more positive interactions with the IonC team. I would and will recommend Casey's expertise and IonC to all looking for a new car and great service!

Clint Gibson

May 26, 2010

The employees listed made the new purchase experience the way it should be, but isn't at very many dealers. It was ideally pleasant, with no hassles, and very nice to work with. I recommend these 3 gentlemen without reservations to Infiniti buyers in the Phoenix/Scottsdale area.

debfred13

May 14, 2010

The experience of buying a new vehicle could not have been more enjoyable. The dealership provided me with the information that exceeded my previous car buying experience. There was notthe backroom back and forth pricing or sending in another person to try to "close the deal". I felt I received fair market value for my trade in plus a very equitable price on the new vehicle. I visited another dealer for the same vehicle after my initial visit to Camelback but returned to Camelback Infiniti due to their professional and courteous way of doing business. I would not hesitate to purchase another car from them or recommend this dealership to any of my friends.

Dave and Crystal

May 13, 2010

My wife and I spent all weekend looking at cars and visited at least 15 dealerships in Phoenix. Our experiance with Brent Harris at Infiniti on Camelback was the best all weekend. They not only had the perfect car, but were accomodating in lowering the price and throwing in some extras to sweeten the deal. After a long day, it was refreshing to find a dealership that still cares about the customer's experiance and not the bottom line. I would highly recommend Infiniti on Camelback and any of the staff there.

kaziz2

May 13, 2010

Signed up for G37 39months lease. I went to BMW, Audi and Infiniti dealership but had best experience at Infiniti. Brent was nice and polite through out the negotiation and I was able to get the car i wanted at the right price. I had to wait quite a while to close the deal with Finance manager but overall experience was good enough.Great dealership.

raymundtanaka

May 13, 2010

I purchased the M35S because of the time Brent Harris spent tracking down this vehicle and having it at the dealership at the time he promised for me to test drive it. I had a less than favorable experience at another dealership(not an Infiniti one) and left there and purchased the M. I needed to return at a later date because I was in a rush after purchasing it. Brent went out of his way to make sure I knew how to operate this vehicle properly. He has also called me after the initial introduction to make sure I didn't have any questions. This is my 2nd Infiniti(1st one 96' I-30) and the service hasn't changed in the past 14 years. Keep up the good work. I am very pleased w/this automobile.

phoenixejs

May 12, 2010

My experience with Brent, Richard, BJ and the whole crew was excellent. They treated me with respect, never pushed for a second and were very reasonable in negotiations. I compared their deal with other dealerships in town and each told me they couldn't match, let alone beat the deal Brent worked out for me.I recommend these guys 100% and you can rest assured you'll be treated well.

t004034

May 10, 2010

I enjoyed working with Infiniti on Camelback. Casey Bruce was my salesman and he was knowledgeable and friendly. He stayed in constant contact with me and I felt that he was genuinely interested in helping me find a car.I have recommended this dealership to a few friends and I will check with them first on my next car purchase.

robynanderson

Mar 12, 2010

My experience did not start out well, no fault of Brent. Brent and the Manager went out of their way to make it right, worked very hard to find the car I was looking for and to get it to Phoenix when I needed it, my lease was running out on my BMW. I would definetly recommend the dealership.

latosupply

Mar 11, 2010

Very "easy" lease experience. Polite sales rep. Did not have to go back and forth to get a reasonable price. Very accomodating. Good, but not pushy follow-up. All people in office, sales and finance very friendly. Final deal as quoted originally promised.