Used Cars for Sale at Ingram Park Chrysler Jeep Dodge RAM in San Antonio, TX

jeep2016

Sep 14, 2016

I'd like to thank Tim Lewis for going the extra mile, he was awesome, made me feel very comfortable with the purchase of my new 2016 jeep, worked hard in helping me walk out of lot with new vehicle and 0 down payment. Thanks

louis8/24/48

Sep 10, 2016

A wonderful experience thanks to the efforts of Jody Seabolt and Josh Giehll. I got the car I wanted at the price I wanted. Their knowledge and experience helped in every way possible. Thank you and hope to send some buyers your way.

Jmena1031

Aug 24, 2016

This dealership will lie to make a sale. Becareful at this dealership they like to screw people. Danny Martinez was my sales man and did not take care of the deal we had. Do not recommend Danny as a sales man !

Jpow57

Aug 22, 2016

Robert Sanchez is a very good sales person he takes his time to find you what you want. I was surprised he looks so young but is very understanding and has very good customer service makes you feel good that he is there for you with any responds to your questions. The only bad thing is the financial guy in the back, Mr. Patterson he instead on buying GAP. When my mom that was with me said no we don't need it he got an attitude with her and asked her " do you even know what it is" at that point I was upset the way he disrespected my mom's knowledge, when my father and her have bought 5 new cars. She knows her stuff when it comes to deals like this, he was lucky my mom just walked out because I could see in her face she was mad and would have told me "no don't buy a car from this jerk talking to me like that just because I am a woman he thinks I don't know." But the only reason she said she didn't say nothing was because I liked my new car and Robert was very nice towards us in helping me find my car that I wanted. For Robert Sanchez 5 stars for Mr. Patterson 0, he needs to work on his knowledge of women. That now days we know more than he thinks.

Nani

Aug 20, 2016

Quick and easy! Combined, my husband and I have purchased over 10 vehicles, and with the help of the Internet, we do alot of research on what we want before we actually get to a dealership ultimately to make minimize the time it takes to process a purchase on site. We called for availability of a specific vehicle, went down there and met up with our sales person, looked at it first hand, negotiated for an hour, and walked away with keys in hand an hour later. They met the terms we were seeking and the whole process was seamless. Very pleasant and professional team I highly recommend this dealership.

Jt5041

Aug 19, 2016

Robert Sanchez did everything possible to help me get into my 2016 dodge challenger scat pack and i got it thanks for all the help

Bleh123

Aug 14, 2016

The sales employee falsified information when quoting an online price for a 2016 dodge challenger. The online prices after rebates quoted the vehicle around $26309. Over the phone, Josh, the internet salesman informed me that with all rebates included that the vehicle was less than the online price. The salesmen quoted the vehicle, Stock # C264248, for $24400. I informed the salesman that I was going to quote him. When I arrived to the dealership, the salesman had me work with another employee in sales who provided me with the actual price for the vehicle (ranging around $29,000). When discussing aobut financing the new vehicle, the new salesman appraised my trade-in real low (even though it was a 2014) and but was willing to negotiate with me but deferred other resources to validate true value of the vehicle (Kelly Blue Books). The next day, on another phone call, the initial salesman (Josh Giehll) was then working with me again and appeared very pushy when it came to his preferred monthly price. Josh was not willing to negotiate with my initial monthly pricing (when discussing financing the vehicle) and refused an increase on the value of the trade-in-vehicle. Josh then recommended me to search banks to inquire if I would be able to seek a less stringent auto loan. It appeared suspicious of the salesman asking me to seek banks for such due to that being a part of his job description. Staff (Manager Johnny Sias and another salesman) at the dealership had already ran my credit to obtain my score. I informed Josh that such a recommendation would jeopardize lowering my credit score if I submitted various applications to other banks. It appeared that Josh at this point did not want to do his job. I then informed Josh to submit our numbers to the bank that collaborate with the dealership and to follow up with me. The following day, Josh did not follow up with me. I contacted the dealership and staff members falsified information to me when I was inquiring if the Josh Giehll had submitted our initial inquiry to banks after negotiating. Staff members stated that Josh had already sent my information to the banks and was waiting for the results. I then received a phone call from Josh stating that he did not submit my application to the banks. When I confronted Josh and told him that he had lied and falsified information to me since the beginning, Josh then appeared irate and yelled stating he "has never lied to his clients" and praised for being a Christian and a devoted salesman. I was confused as to why he provided this information of his religious background to me, which had no relation to the conversation or his ability to negotiate as a salesman. After I ended the conversation (due to Josh getting too personal) I was contacted again and was offered a lower price of the new vehicle and a $1000 increase on the appraisal. However, the monthly payment was still the same from Joshs initial recommendation. I then agreed and informed josh if such could be considered with the GAP. I came in the next morning and was informed from Josh that the financial department was already submitting the financial recommendations to the banks. Josh also noted that the price ranges needed to increase an additional $100 due to not implementing the APR and other charges for the new vehicle. I was also informed to arrive back to the dealership when approvals and recommendations from the banks have been acquired. I was informed that I was going to receive a phone call or text message. It was around 6:30 in the evening and I did not hear back from the salesman. I contacted Josh and was told that he was waiting for the financial department to locate a more preferable bank due to interest. I declined services after that due to repetitive activity and falsified information from Josh Giehll. It would be best for the dealership to withdraw indefinitely him from sales. BBB will be provided with this information as well as appropriate officials.

Jasonm17

Jul 18, 2016

Purchased a brand new car and paid for what I thought they were selling me. Comes out that if they try selling you after market rims and don't buy them they give the originals to someone else. I left the dealership trusting them and as a happy customer buy comes out they put jeep rims. They exchange them for me but once again they put on 18 inch instead of what it supposed to come with and say " well you should be happy we give you dodge rims." Never again will I drive out of town to deal with these people and if you ever deal with them read and look at everything you are our purchasing because once you sign they say it's your fault for trusting there honesty and loyalty. Good luck people and if you can avoid this place better for you.

tgarza42

Jul 16, 2016

Tim Lewis was a great sales man, took great care of us and always went the extra mile. Definitely would recommend him and the dealership to future car buyers.

Lisa

Jul 10, 2016

No pressure, easy experience, got the jeep I wanted at the price I could afford.

johnsonms1979

Jul 1, 2016

If there were a selection for 0 stars I would have selected it. If you are looking for a service department that does not return your calls or emails after 4 days of calling then use Ingram Park. If you are looking for a dealership that can't even get one of their managers on the phone after four days then select Ingram Park. My vehicle has now been there for 9 days with a transmission issue and I don't even know what that issue is because no one has called me and no one has returned my calls to give me an update. I have heard of bad customer service before but this place is definitely winning in worst customer service department

Bernabe

Jun 28, 2016

Armando was an excellent salesman, he was very helpful and not pushy and didn't stop until he found our dodge 1500 to fit our budget

ZSaldana

Jun 25, 2016

Llegue a Ingram Park Chyrsler solo para pedir informacion y sali manejando un Jeep Compass 2016!!!...Quede muy satisfecha con la compra que hice!!...El Sr Ulises Gomez es una persona muy atenta, flexible y con mucho conocimiento , fue todo un placer hacer trato con el.....Mil gracias Ulises!!!

Iris83

Jun 23, 2016

When we decided it was time to trade our car for a newer model, we knew we wanted Allen Montalvo to help us in this process once again. Allen is very helpful, and informative. He definitely looks out for the buyers best interest. Clears all of your questions and takes the time to explain every step of the process.

maxmankins

Jun 16, 2016

I have a 2006 Chrysler 300 that I bought from IPAC. I have been the only driver of this vehicle since I took it off the lot in 2006 with 27 miles on it. I have taken meticulous care of my car, - clean, regular maintenance and we've even named her. My daughter thinks she is her sister (and accuses me of loving her more).I have been trying to get the Takata airbag recall fixed for a year now, and every time I call, I either get put on hold so long that the phone disconnects, been told that they will call me back (which they never do), or told that they are 2-4 weeks behind, and when they can get to me, I will have to leave my car for 3-5 days to get it done IF they have the parts. Being a single parent with one car, I found this incredibly inconvenient, but willing to do considering i BASICALLY HAVE A 12 GAUGE SHOTGUN ON MY STEERING COLUMN. But they never seem to be able to fit me in.Today I called NORTHSTAR DODGE about the recall. They said - and I quote: "drop it off at 7 and we'll have it done by close of business". I responded with - "no xxxx, you're serious". I then excused my language and explained my situation. The service rep told me (on the sly) that the dealerships get the parts free, and have plenty in stock, but they just don't want to give the free labor. Wow...somebody that is frank. To me that shows a commitment/responsibility to customers of the brand. Not just a blow off because they got their money and want to be done with it. It was the same story with Ancira Chrysler. They are probably the same company seeing that it's the same lie being told. Don't go to either.I have talked to Chrysler Corporation about this, and I have filed a complaint with the National Highway Transportation Board. It is a deliberate attempt to vacate themselves of any responsibility with a safety problem. They are putting their customers in danger without accepting any responsibility for fixing the problem. My complaint can be found at safecar.gov and search for 10872481.I will never go back there, and advise anyone I know to no go anywhere near them. I don't expect car dealerships to be honest, but when it comes to a matter of life and death, I do expect them to have a bit of decency. These people have neither.

Thor007

Jun 15, 2016

IPAC did not disclose that car they sold me had hail damage. Said they were not required to tell me. Made promises and appointments that they never kept and gave me the run around. Once they get your money they forget you. Works both ways as they loose repeat customers. Buy your next car elsewhere.

Ginger Everett

Jun 9, 2016

Tony went over-the-top and beyond the call of duty in outstanding customer service! He had a lot of expertise in all phases of the purchase process and made me feel very comfortable and confident as a female making important decisions in an unfamiliar arena. I always felt he was 'in my corner' every step of the way. His knowledge of cars (and life in general) was impressive, yet even an overall down-to-earth gentlemen, driving to the rescue of a lady lost in the big city! There was nothing too big nor a question too small for Tony to handle and I would trust him wholeheartedly with any purchase from IPAC. I have never been treated so well in a dealership and I am most appreciative of the good experience in buying my car.

theo2261

Jun 4, 2016

Armando made me feel like he was "on my side" during this experience. He guided me thru the processes and gave me information that was helpful in my decision to purchase this car. I never felt pressure to buy felt like I was shopping for a car with my friend.

Titosan

May 31, 2016

The buying process was a pleasure. I didn't have to spend a lot of time haggling about the price of the new truck nor the trade-in value of my old pickup.

Trey Kelly

May 31, 2016

So glad I was able to work with Josh Geihll one of the sales reps at IPAC. This had to be one of the easiest buys I have had in the last 8 cars I have purchased. Josh and his manager did everything they could possibly do to make sure that we were comfortable at all times. Had a very good experience and would recommend anyone that visits IPAC to ask for Josh Geihll. You ill not regret it.

Alex Jaramillo

May 24, 2016

Excellent service.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!'nn

Lane Diaz

May 24, 2016

I can not understand how this dealership is very quick to sell one a vehicle, but yet when it comes time to bring it in for service, FORGET IT! Your service advisors do not even try and get someone service a vehicle. They tell you it will not even be looked at at least for 3DAYS!! How many people can afford to be w/out their vehicle for that long?! And if you have a warranty on it, FORGET IT!! Unless they are going to make $ off you, they take their time doing anything. Their Express Service does not even exist! An oil change that should take no more than 30 minutes, takes 3 hours just to get into the service bay!! Totally redongulous!! Buyer loyalty means nothing to this dealership. We've purchased our last 5 vehicles from here, and this is how you get thanked for your loyalty!!

Joe

May 24, 2016

Waited for a deal but they just won't haggle with you And sales are straight forward price on the windows are the price you will pay. And the financial officer named Red is just straight up a jerk and also loves taking smoke breaks he doesn't realize what the salespersons go through to make a sale. It would be nice if he carried his attitude to the floor for a month and see how many sales he would make.

DPena

May 22, 2016

Great service, especially by my salesman. Very fast experience in negotiating deal and in financing options. Highly recommended. Will definitely go there next time I I get another vehicle. Would recommend to everyone.

thumper

May 21, 2016

Larry was very knowledgable and informative about the RAM 2500 truck I purchased. He was easy to work with through out the purchase. I would recommend him very highly to anyone that needs to purchase a vehicle from IPAC.

Sam Rendon Proud Jeep owner

May 20, 2016

Larry White was our Salesman and he was extremely helpful and professional. Larry made our car buying process smoothe and got us the best deal possible. We will continue to use IPAC and Larry White for our future car buying needs. Thank you Larry for all your help. We couldn't be happier!

MOPAR25

May 18, 2016

We were greeted by Ryan Alaniz, and from the beginning were to the end were treated with respect. Our Sincere Thanks to Ryan and his Team for making the buying experience a pleasant one.

Murbano

May 9, 2016

Josh was very positive and knows his vehicles. He was very informative, patient and just a wonderful person. He gave me the boost I needed to obtain a positive attitude in my car buying experience with IPAC. I would highly recommend him and if I ever decided to go back I would go to him. THANKS JOSH!

prantler

May 8, 2016

Our vehicle buying experience through Ingram Park Dodge was outstanding! The salesman we were fortunate enough to work with, Josh Giehll, is excellent at what he does. All vehicle sales people should use him as a role model of how to do it right. He was with us through the entire purchase process: helped us examine several vehicles in a calm, knowledgeable, thorough, and friendly manner, answered every question we had, and was available during the period of price negotiation, insurance, and financing while his co-workers handled their responsibilities in those areas. Ingram Dodge doesn't do any "hard selling"; we were under no pressure at all to purchase a vehicle from them. For the vehicle we did purchase (several days after first communicating with him), Josh took the time to go over every aspect of the vehicle before we drove off the lot and headed home, and I mean EVERYTHING. We will definitely be returning to Ingram Park Dodge in the future whenever we will be needing to purchase a vehicle again. It was a pleasure to meet such a nice, personable salesperson such as Josh!

ace_rami33

May 3, 2016

I've been in business with IPAC for the past 4 years, and its always been such a great experience! They've made my car buying/trading experience very straight forward. I recommend vehicles from this location! Such great staff, hospitality for the long stays, and an overall great experience for those looking to buy, sell or trade their vehicles. Best of luck and remember.. CHOOSE IPAC!!

Adamfrazier1995

May 2, 2016

I went in knowing what I wanted and what I wanted to pay. The sales men worked non-stop until we could come to and agreement on the truck. I enjoy my truck and will return when looking again

Nicole91

May 2, 2016

I just want thank Jamarr for everything we been trying to get a vehicle and Jamarr help us out when nobody didn't because of are credit we are are so thankful ...

Thomas Everitt

Apr 28, 2016

The lack of service of the service department is dumbfounding. They're full of half truths and unkempt promises. I can understand people get busy but make sure your customers are informed and not thrown around from person to person. You'd be lucky to even talk to someone there. I should've researched better before taking my truck in, I will never return to this place even for an oil change. It's frustrating enough that my vehicle is down but then having to deal with people that are there to just earn a paycheck is unnerving. You're in service and customer satisfaction and you lack both. I will do whatever is necessary to make sure the news, radio or whoever I need to contact and tell them my story.

MelSager

Apr 27, 2016

With dealing with Ipac, there has been a terrible experience for me as the consumer. With a blatened disrespect heightened with sheer arrogance of misleading information . That arrogance 's name is Charles Morgan. The manger there in sales within Ipac. I found it hard to believe this has not been done before, due to Charles non chalant nature of comfortable behavior. This my story I came to Ipac seeking a buy back of my 2012 Dodge Journey due to constant repair. The person I spoke with directly was Scott G. a sales Rep pleasant guy, he replied he would get a quote for me..Well he brought the quote and he brought this from Charles Morgan the quote given was 10,500 for my vehicle. So this is where Charles Morgan and I begin our contact. I ask Scott G. the Rep to send for Charles Morgan. So the Rep does and Charles returns. Charles tells me that he came up single handed with this price and that is the only price (10,500) that he can give for the Dodge Journey. So I begin negotiating he says no. I ask for he's boss he says sure. So at this moment his boss Mr. Jex comes out and is very warmful and explains the reasoning on why the price is firm (10,500). So even though I was not happy about the price, I have accepted the price (10,500). Afterward, the boss Mr. Jex smiles and gives me back to Charles Morgan. Natrully at this point I'm overwhelmed because my car is in service as we speak with a bill of 1,075 and my pay off for the Dodge Journey is 12,400. Math wise, that is roughly 3,100 dollars difference and I don't know how I'm going to come up with this money. Nonetheless, I come up with the whole amount asked of me. 3,100 in a 2 week span. Just to give an idea of how this money was gotten. I borrowed, begged, and worked countless hours to produce the money that was needed. Only to come back to Ipac yesterday Monday April 25, 2016. To meet with the same manger Charles Morgan and to say he didn't remember me. Not only did he say he didn't remember the conversation we had with his boss Mr. Jex and I. Charles replied, you will need a new quote and the boss Mr. Jex is no longer with the company Ipac. SMH My heart sunk. I questioned him why, and replied we discussed this two weeks ago and you were firm on the price (10,500) and said at this point he (Charles) remembered. I felt relieved but one thing still bothered me he still wanted the quote and gave me a Rep name Andrew Shook . Andrew Shook gives him the new appraisal same information and he come back with Charles and a new quote saying 9,000 dollars. At that point my emotions were in my throat and tear streamed as he walked away. Basicly if you are not following after the firm quote Charles gave of (10,500) and all the blood sweat and tears I out in to getting the money required to trade in my Dodge Journey Charles single handed change quote to 9,000 dollars 1,500 less then he originally quoted. Fast-fowarded to now, me writting this compliant. The reason for this compliant isto protect other consumer from a tear dropping, hair pulling moment like this. Oh and did I mentioned, because I believed what he said about the (10,500) so much so that I got a new car because I had no worry so I thought of sailing it back... Tears streaming and I now have two cars and no way to pay for both with the arrogance of one man CHARLES MORGAN,THE MANGER AND FACE FOR INGARM PARK CRYSLER SAN ANTONIO to be continued..........

Deran77112

Apr 18, 2016

Josh was an awesome salesman. He did everything right and was honest with us from the beginning to end. That is a quality most salesman lack. It's freshing to know there are still honest and humble people still out there. We buy cars every two years and will definitely continue to us IPAC and Mr Josh Giehll. Keep up the hard work!!!!

dei

Apr 15, 2016

I made an appointment to see a jeep renegade my sales person Omar walked me through every feature, he was so patient, he put no pressure on me, I felt at ease and I ended up getting a great deal.

Ashlee

Apr 11, 2016

Roger was amazing when it came to purchasing my new jeep! Showed me around and helped me find the perfect color and everything I wanted when it came to interior. He even helped wash my car so we wouldn't wait to long after the deal was done. Such a gentleman!!

RDOFLYR

Apr 8, 2016

On 3/12/16 I came in looking to upgrade from my aging high miles 2011 Mitsu. Outlander that I knew going into the deal I was over the top on it, I owed more than it was worth. Josh Giehll and Omar Campos and the finance guys worked with me to get a good deal on a brand new 2016 Grand Caravan AVP/SE. On 4/7/16 I had decided that it really was not the model I truly wanted to be stuck with for 78 months of financed vehicle. I drove into the lot to hopefully get out of the one I just bought and into a better model that would have features like the Parkview Camera and the better Radio options. Josh wasn't in yet so they hooked me up with Andrew Shook to see if we could find what I truly wanted. We did, we found a 2016 Grand Caravan SE Plus Blacktop Limited Edition, fully loaded and worked with the finance guys to work miracles to get me an even better deal with only a bit higher payments. I love my new-new Van!!!

cstein26

Apr 6, 2016

Jamar was an amazing sales professional, he wasnt just interested in making the sale, he was interested in getting me what I asked for. He sold my mother and myself a car, he enjoyes his job and enjoys his customers, couldnt have asked for a better salesman. Will be recommending him and this dealership to friends. Anthony rPatterson rPattersonin financing was amazing as well.

JANET 1368

Apr 6, 2016

WE THOUGHT TIM LEWIS WAS VERY PERSONABLE. WE LIKED HIM. HE SEEMED KNOWLEDGABLE AND ANWERED ALL MY QUESTIONS. HE SET UP MY BLUETOOTH AND MY RADIO STATIONS WHICH WAS GREATLY APPRECIATED. HE WASN'T PUSHY LIKE SOME CAR SALESMEN. WE WERE AT THE DEALERSHIP LONGER THAN WE WOULD HAVE LIKED BUT TIM MADE IT COMFORTABLE AS POSSIBLE. HE WAS CONSTANTLY CHECKING ON THE PROGRESS OF DETAILING MY NEW JEEP AND, AT HIS EXPENSE, HE TREATED US TO DRINKS FROM THE ENDING MACHINE. GOOD GUY!!!

dnm122912

Apr 4, 2016

They have horrible customer care. I purchased a used vehicle from IPAC in 2014 and since have had a few minor problems. I recently went to get service for a recall and my check engine light. They never answered any of my phone calls or returned any of my calls. I even attempted to make an appointment online and over the phone, but was not successful. That should have been a red flag, but I still chose to take the vehicle in because it needed to be done. They said they were busy and were just servicing vehicles as they came in. They checked out the vehicle without once telling us of any charges they required. Typically in the past if I needed a vehicle serviced I would receive a phone call with the pricing of services and agree or not agree to have the vehicle serviced. No not with IPAC, they called to let us know they were going to charge close to $400 for a service that on average cost closer to $200. We obviously decided against the service and when we went to pick up the vehicle they charged $115. When we told them not one person told us of any pricings of services that were being done, and they responded that was just the price. Overall it is definitely not a customer friendly dealership that I want to ever work with in the future. I would never recommend their services to anyone. I never did feel completely confident when I made the purchase at IPAC and told my husband I never wanted to go back in the future when it came to purchasing or servicing a vehicle.

Daniella

Apr 3, 2016

Great service. Salesman Rene Barrios did an awesome job, I highly recommend him. He is very knowlegable and professional. He was willing to listen to the customer and ensure that we were fully satisfied.

christymares

Apr 1, 2016

just bought a jeep patriot! the experience was great and painless. i went in with an open mind that the numbers might not work because i was upside down in my other car but i was able to get the jeep color i wanted and not settle. ask for juan ramirez!!!!

unsatisfied Customer

Mar 31, 2016

The Buying process is pushy to want they want you to buy, for some reason that week they where pushing the Jeep Compass. I over heard several sales people using tactics from your credit would work better with this car, To I believe you can only get financed for this car, I guess they have higher gross margins on that particular vehicle and push people away from what they really want or come in for. After you purchase a vehicle Customer service is Non exist , forget about if you have a problem or question after they closed the deal and you signed the paper work.

richard_davila70

Mar 31, 2016

Larry was exceptional, was able to work with our requests and budget. He found the perfect car for us, even bought us lunch. He had a great attitude and kept us update and informed every step of the way.

DodgeABC

Mar 26, 2016

Tony Ruiz was Excellent! Made my car buying experience less painful. He was very courteous and professional. His honesty was refreshing also. I'll definitely be recommending him to friends.

Dodgeram

Mar 20, 2016

I have been a loyal customer for IPAC Chrysler Dodge Jeep for over 8 years. I usually have traded in and bought from them on average 1 vehicle a year. My latest experience I had lost my job and my income couldn't support 2 vehicles. ( both with negative equity ). Through discounts and great sales team, they managed to get me in a vehicle I could afford without losing on both trade ins, were I could never manage payments or recovered losses. Thank you Larry White, Johnny Sias and all IPAC staff that made it happen.

Ron

Mar 17, 2016

I went with you guys because everyone there was so easy to work with and was very friendly and beat the price i got from Ancira Dodge.

Debby- Nancy's sister

Mar 12, 2016

After shopping with another dealership and not appreciating the gamesmanship of that dealership who attempted to convince us that there were no Orange Jeep Renegades available locally, I sought out IPAC in assisting my sister to find her perfect car. I called IPAC and spoke to Tony Ruiz, he assured me that he had plenty of these cars available, he was right- unbelievable to see the selection. Tony was patient and very accommodating in working with me in helping my sister. He even allowed me to use the car to go and pick her up so that she could make the final decision. She was jumping up and down when she saw me pulling up and couldn't believe I found the car she wanted. She bought it out right and we skipped the financing process which made the buying of her perfect car even more enjoyable at best. She has been so excited and we both want to thank Tony and IPAC for carrying such a huge selection of automobiles. Our experience was great and my sister is happy and that is what makes buying a new car a pleasant experience. Thanks Tony for your support and caring about your customers choices above just selling a car.

Suzanne Sifuentes

Mar 10, 2016

This was my 1st new car buying experience and it went as well as I had previously heard. The process was so smooth and easy. Larry Gillman was really nice and very helpful in any questions I had. As not having the best credit he was still able to get me into the car I wanted plus low payments and not a high percentage rate! It seemed too easy but I have my new reliable car the 1st day I went in! Very helpful!

Graham Johnson

Mar 8, 2016

Omar reached out to me in January via email when looking for a new jeep so I was shopping months in advance for a jeep. Come late February is when I was ready to do a buy so we set an appointment for March to get the paperwork going. Was financed outside the dealship and I received my jeep at a great price. Would do business again with Omar.

Rgarcia

Mar 8, 2016

Purchasing my ram was the best car buying experience I've had.Tony ruiz was extremely helpful honest and professional throughout the entire process.we were abe to find the vehicle I wanted while staying within my price range.I would definitely recommend Tony and IPAC to anyone looking to buy a new vehicle.

Debbie Cole

Mar 7, 2016

My 2014 Dodge Grand Caravan was totaled in a wreck after having it for only 14 months. I bought that Van from Tim Lewis in December of 2014 at IPAC. Tim had worked with me to find what I needed and some features that I wanted as well. So when I needed to replace it, I called Tim and told him what I wanted. A Grand Caravan with a tow package and listed other must have features. That was on a Wednesday afternoon and Friday morning when I arrived, he had my new van pulled up ready to show. It had some additional features that I wanted too. I was thrilled. I took it for a test drive, and went in to do the paperwork. I told Tim of an appointment I had across town mid afternoon. I was on my way in my new Grand Caravan in plenty of time to arrive at my appointment. This was a crazy week and I didnt have time to chase down the van I needed and wanted. However, with Tim doing the research and legwork it saved me time and I got the van I really wanted.

Patrick

Feb 29, 2016

Just purchased my first ever diesel. I fish a lot and tired of poor gas mileage with my Tundra so went for Ecodiesel 1500 Laramie. I LOVE this truck. Roger my salesman at IPAC was great. No wasted time sitting for hours why a low ball offer comes in on your trade. IPAC dealership is top notch. I would definitely buy again from there and will be referring people to give them a try first. Awesome experience.

Demi A

Feb 28, 2016

Josh G is the best great experience as a first time buyer made me feel very comfortable and put my desires an dint erect first thank you for being my car guy. Looking forward to all the years together.

Sanchez,armand21

Feb 24, 2016

I pleased the way i was treated. And that they helped me. Tim Lewis was great to me and my wife. He tried and came threw for us with a new car we will use IPAC for life and tell others to go. Cause they actully care about ppl not just sales at least that was the way Tim Lewis treated us. They helped put us in a payment that was affordable for us. Could not be more pleased with our experince.

Irmaescatel

Feb 21, 2016

Renee Barrios was my sales person and he did an awesome job. He guided me throughout the whole process and helped me find the car I've been wanting. He has so much patience and he was great throughout everything. I recommend this place to get a new car.

Ghoward88

Feb 16, 2016

They have a large selection and many cars to choose from! Amazing sales representatives helped me and my wife get into the perfect car! Ask for Tucker he is the best salesman we have ever delt with, not pushy and super nice!!! Would highly recommend to come here!!:)))) A+++++ in my book! Thank ya'll!

Jennifer

Feb 16, 2016

Needed a second car.Went to Ipac Nissan for one of their cars in the $15000.00 price range and had a hassle. Then saw Tony Ruiz at Ipac dodge left with a $21000.00 Dart. No hassle , got payments in price range I was looking for. Even got a way better deal on insurance . Awesome dealership!! Thanks Tony Ruiz !!

Maria Rayos

Feb 16, 2016

I went to shop for a car, and Jamaar was outside and greeted us, and he was very nice, and he stayed with us until I drove off in my brand new Dodge Dart.... I would recommend all my family and friends to go see Jamarr Swanks... He will do everything he can to get you into a vechile.... Great job, Jamarr!!!! I love my car!!!!

LisaC

Feb 13, 2016

Stopped in to redeem a voucher for a free prize... walked out with a new vehicle! Jamarr was helpful and informative. Until I met Jamarr, I didn't know how badly I really needed/wanted a new car. This is the second time I have purchased from IPAC and the second time I have had a great experience. Great seeing familiar faces still there from years ago (Johnny Sias). I would definitely send my friends to Jamarr at IPAC.

Natasha0928

Feb 12, 2016

I was very pleased with the great customer service from my salesman. He paid very close attention to all the little details I was looking for in my vehicle. He found me my vehichle within a week! I AM IN LOVE with my car ?? Would defenitely recommend him to family and friends.

Jlopez23

Feb 6, 2016

Dealt with great professional salesman lary went above and beyond to help and Joey was great both did what they could to help very satisfied with my new 2016 Dodge Dart

Steph13

Feb 1, 2016

Jamarr was extremely helpful, patient, and understanding. I will be definitely referring my friends and family to this awesome individual. Keep hiring sales people like Mr. Swanks.Thanks!

Dogguy6651

Jan 27, 2016

I had searched several other dealerships and been sorely disappointed in getting the exact vehicle I wanted, and a decent price. IPAC delivered on both counts.

Jserna14

Jan 26, 2016

Our sales person including the team were a great team made my experience not only fast but worth it gotta say left there very impressed.

Paulpena89

Jan 26, 2016

I had the greatest experience with IPAC. I was able to view my truck online and when I got there I got to meet with Omar. He did a great job telling me a little more about the truck and worked very hard to get the deal done for me. Also I got to work with Mr. Ramirez in the finance area and he was able to get me the extended warranty and GAP coverages I was wanting. Great overall experience, not pushy and answered all my questions. I would highly recommend IPAC for any and all vehicle needs!! We may even be back this year to purchase another vehicle for my fiance.

Dodgelover

Jan 22, 2016

Came in for an oil change and to look at the Durango R/T. Employees here have no consideration on customers time. I requested to see the Durango and the employee said let me grab the keys and never came back. I walked around the lot and never was helped again. This dealership is a waste of time. I will never come back nor will I ever reccommend this dealership to anyone. Worst experience ever!

Rose

Jan 22, 2016

The transition in getting us into a new vehicle was wonderful. Scott Gonzales took care of us each step of the way. George in Finance was thorough in explaining the paperwork. We are making this dealership our go to dealership for our future vehicles.Thank you IPAC!

Charger

Jan 21, 2016

Danny Martinez helped me, dedicated, very professional, took very good care of me,and got me what I wanted. Very pleased and would definitely go in the near future.

rob

Jan 13, 2016

My name is Robert I went in on a Sat after the new year not sure what to look for on a used car. Found a car on the lot was just put on the lot, was able to get a brand new care a couple of dollars more, staff very help full, one sales man named Larry Gillman, hustled to show me several used cars in the cold rain. Took his time no hurry to understand what I was looking for was able to purchase a new challenger only one in San Antonio he to put the pictures up I believe soon. If you find a car you are interested on the internet ask for him or show up and ask for a dependable person.

eskjeep

Dec 29, 2015

IPAC and Tony Ruiz were extremely helpful, respectful, honest and courteous throughout the entire buying process. I traveled from Austin to San Antonio after speaking to Tony over the phone and realizing the savings based upon the great pricing that IPAC offered. The majority of the deal was processed via email and phone and upon my arrival at the San Antonio office, we finalized negotiations without any surprises. It's rare to find a dealership these days that stands by their word 100% from start to finish. This is a professional team and their prices and customer commitment skills are amazing. Thanks again to the entire staff!

Jamesb1824

Dec 29, 2015

Allen Montalvo Was great person and very knowledgeable. Got us what we wanted. Did everything in his power to make us happy. All people involved with buying car was great.

Peter Stallings

Dec 22, 2015

I came to IPAC because a good friend referred me to salesman Larry White. From the start he was professional, curtious and most importantly, not pushy. I found the car I wanted for the price I could afford. Great experience.

Noemi Winkler

Dec 21, 2015

This was the last dealership that my husband and I ventured to in our search for a Jeep Grand Cherokee but we should have started here first. Our salesman, Juan Ramirez, did a great job in knowing details about the car and working with us to get us a price we would be happy with. He built a great relationship with us in the few hours we were there. Because we bought the car late at night, I was given a loaner the entire weekend until they could get it ready for me. Juan made sure I was very happy with my purchase, even so much as to invite me back because of a few concerns about scratches and some other very minor body issues. Two weeks later I brought it back and they had the car buffed and cleaned, fixing the concerns with the window as well. I would recommend this dealership to anyone. It is an older building and perhaps not as fancy and new as the other dealerships we visited. This is the only reason I marked facilities as "fair".

Ragezeon

Dec 16, 2015

This was the easiest car buying experience I have ever had. No hassle and no pressure. Larry Gillman showed me a few trucks that were available. One truck stood out in particular and he noticed without me have to say anything. He got the keys and we sent on a test drive. He showed me key features of the truck and how to operate the vehicle. Some of the operation information was unnecessary, but I didn't complain because I appreciated the thoroughness I was being provided. I told them what my options were for financing and they worked with it. They didn't try to pressure me into a deal I couldn't do.When my wife's vehicle needs to be traded in, I will definitely be going through Larry Gillman at IPAC.

Car guys.cdlj

Dec 9, 2015

It is because of the excellent customer service that Tony Hinojosa and Tony Ruiz have demonstrated over the years that I do business with IPAC. They are AWESOME! Thank you both!Carmen De Luna-Jones

jrgamez0812

Dec 9, 2015

James was able to put me in a vehicle in less than a day, without giving me the run around! I look forward to my next purchase.

SLR

Dec 9, 2015

This is my very 1st New car. I never though I would have a brand new one but my ANGEL Tony Ruiz and the finance team worked some Christmas magic made it happen. THANK YOU IPAC AUTO

Pnpena

Dec 8, 2015

Larry Gillman went the extra mile to make a sale and made me so happy. He made everything so wonderful. He made all the crooked places straight, and he was very caring , compassionate, and listened to all my concerns and was never pushy, definitely a no pressure salesman. I am recommending all my friends and family to go visit him when they are ready to purchaswe a new vehicle. Thank you from the bottom of my heart Larry Gilman.

BlueJeep

Dec 6, 2015

Originally gave this service department a good review, and then a bad review when an unfortunate incident occurred as a result of my service visit. However the mistake was corrected and the Service Manager personally contacted me to follow up and address the concerns. I was extremely impressed with the way things were handled, and I would recommend this service department. Just be sure to inspect your vehicle after each visit to ensure things are in proper order.

Claudia1

Dec 1, 2015

Love his positive attitude, he's very understanding...real helpful... Thanks Allen you're the BOSS , definitely had great experience .And I love my Troooqita

joel

Nov 30, 2015

Came in with no intentions of coming out with a car but was spruced to see them work with me ad get me into a challenger

Rachel53

Nov 29, 2015

I recently purchased my 4th car, 2 with Daniel Jex who was A EXCELLENT sales man and 1 with Allen Montalvo who has superior customer service. These two can't get any better and my first car was with another Chrysler dealership I kept it in the family. I will be back again and will be calling on Allen and his down to earth manner & friendliness.

Carlos

Nov 23, 2015

excellent customer service from Dennis & finance department. make it happened.

beulah62

Nov 20, 2015

Justin Chin was truly an excellent sales rep. He listened to what we wanted in a truck to purchase and made sure we got it, He explained everything thoroughly and stayed in communication with us to make sure we were satisfied. Before and after the purchase he made sure we knew what was available and explained all the details. This is the second new vehicle we buy from IPAC in one year and we are truly happy with the customer service and royal treatment we got from the dealership. Thank You for making this an easy car buying experience!

juan

Nov 18, 2015

I recently purchased a vehicle from this dealership, my sells men Jamarr went above and beyond on helping me purchase the right car. Jamarr found the perfect car for me that was within my price range,. He really went out of his way throughout the whole process, in making sure I got what i wanted. Im grateful he was on my team in helping me and sharing the experience on purchasing my first car.

Suzie Perez

Nov 18, 2015

I purchased two vehicles on Saturday November 14. 2015 my sells guy Dennis was awesome and the Finance team made the process so much easier.. Thanks!

eagle75

Nov 15, 2015

Purchasing our car at IPAC was the best and easiest car buying experience we've ever had. They had exactly what we were looking for and were able to get in and out quickly!!!!

Redhemidodge19

Nov 15, 2015

Your greeted by respectable employees on the property and off as well, I was first impressed with a phone call to come in a test drive a vehicle I had seen online within 24 hours from Mr. Jody Seabolt. Without feeling any pressure buying the vehicle the team at IPAC makes sure first it's what the customer likes. Also the team at IPAC was the fairest among all other dealerships on the prices of car to finance, if you as a customer want to be treated with respect and to pay the best possible monthly payments I'd highly recommend Ingram Park Chrysler Jeep Dodge Ram. I also recommend Jody Seabolt and Robert Ortega

TCleveland

Nov 13, 2015

IPAC provided me with the best car buying experience yet!!! From walking in to their business to walking out....I've already recommended it to my friends.

JC

Nov 11, 2015

I had the pleasure of working with Hector and he was extremely professional and kind. Their selection of cars is great. I would refer my family and friends to this place.

Janie C

Nov 9, 2015

I had a good experience at Ipac Ingram. Everyone was extremely nice. Hector was very helpful and answered all my questions. He went above and beyond to find the car I wanted. He took his time to help me and showed me how everything works inside the car. He was awesome. I would definitely refer family and friends to him.

simplyeva

Nov 9, 2015

We came in to see Danny Martinez but he was out so we worked with Chad. Chad Tucker has got to be the most patient Sales guy ever! I wasn't sure what I wanted but he worked with me patiently while I narrowed it down. He also understood that getting a new car is a big commitment so buyers happiness is important even if it means walking in the rain and taking lots of test drives. I liked that he wasn't pushy. Because of his great service and people skills, I came away with a great car at an awesome price. I will be recommending him to anyone I know who is looking toward buying a car.

twerkingSquirel

Nov 5, 2015

Recently purchased a truck and Jeremy helped me with the sale, he was super easy going and professional; the entire staff was pretty good have to say. They worked with me to get me into a very nice truck, thanks again for helping me out.

greeneggs

Nov 5, 2015

I just purchased a Dodge Charger and I am loving it. Special thanks to Armando Vela for helping me find a car. I went in with negative equity and was worried that I would not be able to purchase a new vehicle. He was able to find an awesome car that had rebates that helped alleviate some of the debt. I went in late in the afternoon and he stayed after close to help me finalize my purchase. He was very knowledgeable about the all the features available in each vehicle I test drove. He made me feel comfortable (like I was talking to a friend) and was very helpful.The next day I was able to pick up my additional key and get my car filled up and washed. I left my sunglasses in my other vehicle and he was holding them for me when I got in. It was raining the day I got my car washed and he asked me to come in when the weather clears up for another wash.That is service! I had a great experience and will continue to shop at IPAC in the future. I will make sure that my family and friends will hear about my positive experience.

Jay1972

Oct 31, 2015

Josh G. and Johnny S. are the best to work with....they have always given me the best deal and value.I am treated like family there and as such have purchased 4 vehicles from IPAC Dodge over time....They also have a huge inventory too which makes selection precise.

sehobdy

Oct 31, 2015

When I came in for a oil change for my Pacifica, Robert in the Service Department was nice enough to introduce me to a sales rep since I was thinking of purchasing another card. Robert Ortega was very patient with me and helpful as I decided which vehicle to purchase. I love my Chrysler 200. Thank you all!

Beau07

Oct 26, 2015

Marc Mendoza made our buy as easy as it could ever be! Excellent service and he did exactly what we asked. We will always be going there from now on! Thanks.

Mariaapol3264

Oct 22, 2015

I had the greatest time ever finding a new vehicle.. Allen was so friendly n helpfuIl he went to the extreme to find me my 2015 Jeep Cherokee. Love the color n the way it drives best vehicle ever.IPAC is the best Dealership ever.Allen you were the best.Thank you so much!!!! The entire staff was great that helped us in getting into this vehicle you all made it possible. Thank you so much!! God bless all of you!!

Aaron V.

Oct 20, 2015

Honestly didn't think buying a car could be this painless! My Salesman Ulises Gomez was very knowledgeable and easy to talk to. This was my first new car purchase and I appreciate how easy they made it and allowed me to be in control of the decision. Thanks IPAC, and thank you Ulises! I love my new Jeep Patriot!

tolentino

Oct 20, 2015

Would recommend Ipac to anyone. Especially Juan Gonzalez and Justin Rodriguez

Danielle360

Oct 12, 2015

Mr Cruz helped me get into my new 2015 Rallye charger I'm in love with this car. Mr Cruz was very knowledgeable on all the features of the car I wanted and very polite and didn't pressure me into the purchase and had some good laughs

JoannaD

Oct 12, 2015

I would like to thank Dennis Bachez for helping me pick out my new 2016 Jeep Cherokee ( which i am completely in LOVE with). It was my first time buying a car and he explained everything in a way that i could understand. Dennis was very helpful, genuine, patient, funny and most importantly- not pushy! I will absolutely recommend him and this dealership to anyone who is looking in to buying a car. Thanks again for an AMAZING experience, you are AWESOME!!!Sincerely, Extremely Happy Customer :-)

spawnofpossesion

Oct 11, 2015

Tony made it a great experience getting my grand caravan. He was ver helpful and really did everything he could to make sure i was happy with the vechile and my experience. Best salesman ive ever had when getting a vechile.

ricardo4132

Oct 10, 2015

Larry gillman was my salesperson. He was the greatest he drove me around the lot showing me different vehicles and thank god for his patience with me...he was straight to the point and wants to make sure I'm happy at all times...he never once made me feel uneasy or uncomfortable like most dealerships do...8 highly recommend this dealership and most of all Larry as your salesperson

Ricardo Moreno

Oct 9, 2015

Larry is the best car sales man ever!!! He tried his best to get me the best deal...he asked what I wanted and delivered.!! This dealership does not play any games they really have your needs a priority...

Cjs51

Oct 1, 2015

Mr. Vela was very courteous and listened to our needs and was very knowledgeable about the jeep I wanted to buy. I have bought 5 vehicles from IPAC and with salesman like Mr. Vela I have bought my 6th. Thanks for serving us all these years

Challenger2015

Sep 30, 2015

Mr Gomez was enthusiastic, energetic, helpful and nothing less than professional. From the moment my husband and I were approached to the very last minute of the deal, ulises was on top of things. We're very pleased with the service we got. We would definitely recommend to our friends and family.

wright3813

Sep 29, 2015

I came in with a million questions to trade in my 2011 dodge ram and Chad Tucker went above and beyond to help me. He set me up with a great deal on a 2015 dodge lonestar that was everything i wanted and more. He answered every question and was very professional. He stayed in touch with me through out the whole process while we added extras as well. I will definitely be recommending him.

Smedina12

Sep 27, 2015

It was a good visit and it was amazing guy things done fast and in a hurry got approved for new 2016 dodge dart and was so amazing experience what a good salesman

Matt20

Sep 27, 2015

The salesman, Chrsitian Jones, and the sales manager, Omar Campos, helped me out in getting a Dodge Charger sxt rally e to a payment that was suitable for me. The buying process was made easy by these guys and This is my third car from them my first two were from Omar when he was a salesman. I feel like I have a good realatipnship with Ipac now and I can send anyone there and Ono that they are going to be taken care of.

Allie21

Sep 22, 2015

I need a new vehicle pretty fast. I thought I would be just looking but they helped me get in my jeep that day! From the moment you walk in the experience is very awesome. They take the time to show you everything you need to know!

Val31

Sep 22, 2015

I bought a new-used Jeep Grand Cherokee that my husband found online through USAA. After looking at it I was contacted by Mr. Danny Martinez and he scheduled an appointment for me to come in. Since I work crazy hours, but did not want to loose the Jeep to another buyer, I contacted Danny a few days before my scheduled appointment I changed my mind and wanted the Jeep that day, and he helped me get the ball rolling with my purchase. When I got to the dealership he brought me to the vehicle and went over everything it had to offer. Then we went for a test drive and as expected I loved the Jeep. Then the time everyone dreads... buying. I financed the Jeep and the process was not a lot of back and forth. I told them what I wanted and they made it happen. They even gave me a fair price for my trade. All in all the buying process was a success and I felt I made a good deal and buy. I would completely recommend buying from here.

starrlac

Sep 19, 2015

I just recently purchased my 2015 Dodge Dart and I couldn't be happier, I had the best experience at IPAC Dodge jeep and Chrysler. The staff was super friendly and our salesman jamarr was awesome! He made sure I got into a new car that same day even when I thought I wouldn't. The dart I purchased is my first new car and I really will never forget my enjoyable experience. Thank y'all so much. I'm definetlu referring my friends and family to IPAC

theo2261

Sep 17, 2015

EXCELLENT CUSTOMER SERVICE , MR. VELA REALLY TRIED TO GET ME THE BEST DEAL POSSIBLE .He was courteous and helpful and gave me a very good deal on the car that i wanted.

francesg

Sep 12, 2015

My experience at IPAC with Allen Montalvo was great! He was courteous and helpful and gave me a very good deal on the car that I wanted. Allen also walked me through to set up the U-Connect for my cell phone. I have been a loyal customer for many years. Customer service is excellent!!

Madlove74

Sep 9, 2015

Jermane took his time and did everything possible that he could do to make sure I was satisfied with the vehicle I was purchasing. He went above and beyond normal expectations. Thank you Jermane.

Javier

Sep 7, 2015

Great customer service and also meet the price i wanted to pay for the new car.

janetmogo52

Sep 5, 2015

I had a wonderful car buying experience at IPAC with Juan Ramirez. Juan was very professional and not pushy. He gave us a very fair deal and sat with us in our brand new car for over an hour showing us all of the features and walking us through the necessary programming (U-Connect) since this 'high tech' car is new for us! Thanks Juan! I will be informing my family and friends of the awesome service and price we received at IPAC!!

jim

Sep 5, 2015

I COULDN'T ASK FOR A BETTER EXPERIENCE. IF ONE IS REALLY INTERESTED IN PURCHASING, THEY WILL DO ALL IN THEIR POWER TO MAKE IT HAPPEN.

Dolores

Aug 26, 2015

Jody Seabolt was very professional about the sale and kept everything in check. I want to thank the management for all they did as well

jaden2000

Aug 26, 2015

I was really nervous and had doubts about purchasing a new vehicle. Larry and Armando changed all of my worries and doubts. Both are VERY professional and I will be sending everyone over to these 2!

PACHECO21

Aug 21, 2015

Great experience buying a new Durango customer service was great I did not know I was able to purchase a new vehicle. Very happy with my experience at IPAC would deffenetly recommend

daliamhernand

Aug 20, 2015

GREAT CUSTOMER SERVICE...........CONSIDERATION............PLEASANT WORK AREA.........RECOMMEND TO FAMILY & FRIENDS..........NEVER PRESSED INTO PURCHASING VEHICLE.......LET US TEST DRIVE THE VEHICLE........EXPLAINED ALL THE FEATURES TO THE VEHICLE.....WENT OUT OF HIS TO HELP US........

Garcia7

Aug 19, 2015

We love our new vehicle. We are also pleased with the customer care we recieved. Thanks for all your help Larry White.

Garcia7

Aug 19, 2015

We originally came in to look at a used vehicle but with the help with Larry White we drove off in a new vehicle instead. We were very satisfied with this dealership and also felt like being around family.

RR

Aug 19, 2015

I went in to speak to a different person, who then refered me to Edward. At first I was not sure if he would actually help out but I gave it a try. I have no regrets. Edwards did an awesome jobs in explaing and detailing all that was needed to know. His customer service skill was above average and he made sure that not only I, but those whom were with me were comfortable throughout the whole process. The time spent on having to deal with other, in the past was horribly long but Edward made sure things ran smoothly and updated us on every step during the process. The fact that he helped us save money not just with the new car but by referring us to the Allstate guy was a plus. If you need help, speak to Edward!!!! Recommended to all that need a car!

Viri_316

Aug 18, 2015

definitely recommend very helpful very understanding helped me get my very first vehicle Super friendly helped me find something around my price range recommending to other people

Happygirlaugust2015

Aug 18, 2015

I was extremely happy with the customer care before, during and after the sale. I hadn't bought a new or used vehicle in over 12 years so I was very apprehensive about my purchase but Chad Tucker took care of me from beginning to end.

betty2008

Aug 16, 2015

What a professional pleasure it was to meet Juan Ramirez. Honesty, integrity, commitment are just a few words that describe him. He is extremely knowledgeable and an exceptional listener. I told him exactly what I wanted in a vehicle and on the first option he nailed my request. I felt safe with Juan. I knew he was honest and it came across in how he dealt with me and how he insured that everything was done for my benefit. If you need a beautiful vehicle and want a superior salesman, make your way to Ingram Park Auto Center and look for Juan Ramirez. He changed my life.Thank you Juan, you are my family now and I appreciate you.Betty

Bravo12

Aug 13, 2015

Love the way our sales rep was completely honest with us and kept our budget in mind all the time. He was very professional, Would come back.

jeepdog

Aug 12, 2015

The purchase of the vehicle went smoothly and hassle free. Very nice experience. Staff was very professional and helpfull in ensuring a problem free purchase.

2014-200-28k-BT

Aug 11, 2015

As I first time buyer, I was wary of being pressured into the purchase. Jermaine actually referred me to Larry who saved the day. Both men were courteous and attentive to my financial and lifestyle needs. I was able to view the dealership's vast inventory and Larry got me in the car I wanted within a couple hours. I couldn't thank both men enough!

Ridingrain111

Jul 29, 2015

Everyone needs to see the salesman, Robert Ortega!! Very professional and personable.Omar Campos added the cheery on top by doing what needed to be done to make sure I was riding!!Thanks guys -You Rock-A very happy customerLorraine Lopez

kurlyzue69

Jul 28, 2015

Edward was very understanding on what we were looking for. He's very friendly, profecional & his patience is great.Thank you & your team that work with us!

jjherrera210

Jul 22, 2015

I would recommend this dealership to anyone! Jermane did a wonderful job finding the right car at the right price for my needs. This is my second vehicle that I buy from Jermane in the last 5 months.

mario24

Jul 19, 2015

We spent our whole day there trying to come to an agreement on a 2015 jeep patriot. We finally came to an agreement with your wonderful sales rep. JODY SEABOLT until they passed us down to finance. im a first time buyer and my experience was very horrible with the financial person I believe his name is geroge Villarreal. He harassed my 3 month pregnant wife father in law and I . He got mad because I didnt sit down on a chair he literally said " sit down because I dont like anyone looking over my xxxx" and basically pushed the chair towered me. He started getting mad because we dicided not to buy the gap insurance from him after that wile we were going to sign the final paper my wife really enthusiastically look at me and said "wait do not sight it yet im sure this is what I want but are??" As soon as my wife asked me that the financial person responded with "are yall going to sign or not because if not dont be waisting my time" in a high tone voic wile looking at my wife. We got up and talked to omar because of george and the way he treated us desided not to purchase the jeep my wife devastated started crying of anger MY WIFE IS PREGNANT AND FOR HER TO BE PUT IN THAT SITUATION WAS VERY UNACCEPTABLE. SHE GOT TO THE POINT WERE SHE WAS THROWING UP IN THE DEALER SHIP. I would really appreciate it I could here back from one of you corporate managers or get the number directly to them it happened to us what says that it would not happen to anyone else you all need to have a really serious talk with him because you all do not need to be losing deals like the deal you all lost from us. SincerelyMario

Debbie J.A.

Jul 11, 2015

I was in a predicament with my current car deemed a total loss. I hesitated going to dealership with my situation pending But Tony made my situation a lot less complex. I felt he was a trusty worthy person and one that I could proceed with purchasing my car from. I ended leaving with the car I wanted and very satisfied with his over all professionalism. Great Job! And would highly recommend IPAC Dodge and Tony Ruiz. My overall satisfied experience even extended to the Finance person Charles Morgan.

Allison

Jul 10, 2015

This dealership overall was GRRRREAT! Jamar Swanks, Justin R., Albert (fin.), and Pamela (allstate) was an awesome team to work with. they gave customer service that all company's should. I would recommend this group every time!

Rinnie

Jul 3, 2015

Jamar Swanks Sales person.. Very Nice and informative.. Very easy sale.. Best guy awesome... Five Stars for this Guy.. Jamar Swanks go see for yourself !!!

AndresJeep989

Jul 2, 2015

Felt welcomed and at ease when looking for a jeep to purchase. Edward is an excellent car salesman who will go out of his way to find you a good deal. I would highly recommend IPAC.

Rob550

Jul 2, 2015

My wife and I recently visited IPAC Chrysler Jeep Dodge Ram as we were interested in test driving a Jeep Grand Cherokee. We went by on a Saturday around noon and throughout the day visited 4 other dealerships test driving different cars. Our sales associate was Greg Galindo and he was professional, knowledgeable and cordial. Unlike some of the other dealerships we visited he was not pushy and did not pressure us into a sale. He educated us on the vehicle, highlighted the advantages of owning a Jeep and carried on a conversation with us that made us feel like he had a genuine interest in more than just the sale. In addition, his follow up skills during and after the sale have been excellent. Omar Campos, the sales manager, was an absolute pleasure to deal with. My wife and I had some particular features we wanted in our vehicle and Omar/Greg helped us locate the perfect vehicle. When the car was located it was slightly above our budget and Omar really worked with us to come to a price that fit within our budget. At the end of the day we got the car we wanted, with exactly what we wanted, at a price we could afford. Charlie Morgan made the financing process quick and simple. The experience dealing with IPAC Chrysler Jeep Dodge Ram was fantastic and I thank them for making car buying easy!

C&S6874

Jul 1, 2015

My IPAC experience was nothing but extraordinary! Very knowledgeable and thoughtful, really gave us the best deal for our trade. This team is Great! Thank You Jamar Swank for an AWESOME car buying experience!

chris

Jun 29, 2015

Larry really sticks his neck out to help an individual with purchasing a vehicle. I really appreciate all the help Larry gave me with my purchase.

Happy Camper

Jun 29, 2015

Larry Gillman went the extra mile (150) to make a sale and make his client(me) happy. After coming through with a deal I couldn't refuse he drove 150 miles to get my wife's signature on my trade in just so I could get a good deal. Then one year later, with no commission as an incentive he helped me out when I needed a part for my car. He didn't have to do anything but he helped me out no charge. He didn't offer lame excuses or pass the buck to someone else he personally took care of the issue. I will be sending my wife and two soon to be graduating sons to Larry and would recommend anyone who wants to deal with an honest no pressure salesman than they go see Larry Gillman.

Mhuerta29

Jun 25, 2015

Great dealership to buy your car from! I received great service from consultant Jamar and manager Omar. They made car buying process much easier and quicker. I love my new jeep!! I would highly recommend Jamar.

nperez0620

Jun 23, 2015

By far the best service I've received from a dealership. Justin Rodriguez contacted me within 30 minutes of my online inquiry and had me in and out the dealership in a few hours with a brand new 2015 Dodge Dart. I would recommend IPAC to any friend or family member without hesitation

Steph

Jun 20, 2015

Scott was awesome. Had a great experience buying my new Dodge Ram. Scott worked non stop to help me find the vehicle best suited for all my needs and wants. Very friendly and knowledgeable, just an all around great experience

300C

Jun 19, 2015

I trouble shot my issue at home and replaced an electrical relay - which at first did not work. Marc did a fantastic job of seeing me quickly and giving me good options. I took my vehicle in to the service area for the techs to take a quick look and see what could be done. However, it seems the car just needed to be reset after the new relay was put in. After the car was turned off, battery unhooked and then reattached and turned back on, the problem was fixed. Marc and his team didn't try to gouge me for additional items and were happy to send me out without charge. Quick and honest.

Journeygirl

Jun 16, 2015

I went to the dealership on a Wednesday evening after work, around 6pm. As I pulled into the dealership all the sales guys were hanging out outside and I just new I was going to be swarmed as soon as I stepped out of my 2010 Jeep.msure enough Allen M walked right up to me. All I can say it was a great experience from that moment on. I told him I was just looking to see what I could get for my vehicle and what vehicle I was interested in. He drove me around all of their lots in a new Chrysler 300. He even kept the car running as we got at to look at some of the vehicles, it was a very hot day and getting back in a cool car was very nice. After driving all around and after all my questions he drove me back to some of the lots so I could narrow down what I was looking for. After finding the vehicle I wanted, we took for a test drive and I was sold. After some back and forth negotiations, which were handled professionally and in a friendly manner, I made the deal. It was after 10 pm by the time I was done with all the finance paperwork, which by the way was also very patient with me with the many questions I had. So it's now after 10 pm and Allen gives me the keys and he shows me the features of the car, even helps set up my cell to the connect system. I was there pretty late so they didn't have time to wash it. I went back the next afternoon and they detailed the car. Allen was great with everything from start to finish. I did begin my search online and Scott was very helpful and even came up to me a few times during my expeience to see how I was doing. Omar worked with Allen to "seal the deal".Overall, I'm very satisfied and would recommend.Oh yeah..I bought a 2015 Dodge Journey and love it.Thank you IPAC

sultan11

Jun 14, 2015

I was searching for a car and I didnt know what to get. Scott was great he helped me with choosing the perfect car for me which was Charger, also with the color and the interior. I couldnt be anymore greatfull.

yvettea

Jun 13, 2015

jermaine was amazing in helping me get into a car. I had a baby with me and he did a great job of being patient and making things happen quickly for me.Thank you and I will make sure everyone knows about your excellent guest service!

Jason83

Jun 13, 2015

I just recently bought a brand new 2015 Dodge Dart! If anyone is looking to get a new vehicle I highly reccomend going to IPac, My sales Rep was JOSH GIEHLL, Josh is an awesome Guy, he did a great job at getting me the exact car I wanted at a very reasonable Price! If anyone is looking to get a car here at IPac, I suggest you ask for Josh! Josh had the vehicle I wanted waiting for me as I got there, he got all the paperwork and everything I needed done in a very quick time, No hassle, No long waiting periods, went in and got everything done and drove away with a brand new car! Thanks once again JOSH! I'm loving the new Dodge Dart you were able to help me get! GO SEE JOSH! Good man who does a good job! Very satisfied customer here!!!?

Lorancarol

Jun 10, 2015

My 81-year-young Mother just bought a Chrysler Town and Country from IPAC and since she "doesn't do Internet" she asked me to get online and write a "SUPER" review for Larry Gilman. She's so pleased with the service and buying experience. She said it was hard these days to find someone like Larry who will "go the extra mile." Thank-you for taking such good care of her.

E&R Cordova

May 26, 2015

We went there to "look" and walked out with a 2015 Jeep Rubicon! Tony Ruiz was very helpful, worked with us and got us into a brand new Jeep. He is excellent to work with and I would HIGHLY recommend him. This will be our "go to" place next time we are in need of another vehicle.

mobrien139

May 24, 2015

Our salesman Tony Ruiz was outstanding. Listened to what we wanted, no hassle, outstanding service. The finance department however was awful Too much waiting, so so customer service and after we signed the contract they called us back and said we owed more money. It was their mistake and they did not offer to reduce the price of the car or give me more for my trade in, to make up the difference, just we need to come in . I liked the initial price and terms, but have never heard of a dealer reneging on a contract once it was signed. I wonder how many other customers they do this too? Left a bad taste in my month. They filled my new Caravan up with gas, gas they figured that would appease me for the extra money we had to pay.. Simply terrible! I would go through Tony again to purchase another vehicle, he was the saving grace for IPAC.Karyn and Matt O'Brien

Will31

May 22, 2015

Tony Ruiz was outstanding, In my opinion he went above and beyond. I have three little kids, I didn't want to spend hours inside the dealership filling out paperwork and trying to make a deal. I talked to Tony R. on the phone and explained to him what I want and he made it happen without me spending hours and hours inside the dealership. If you are in the market for a new car stop by IPAC and talk to Tony Ruiz.

purple, japan12

May 12, 2015

Love the customer service, they work with you and help you as much as they can.

Dimples0224

May 11, 2015

I went in not even expecting to come out with a car much less a brand new one. Scott and his team were top notch and were very kind and accommodating. I got a brand new jeep and my payments didn't sky rocket. Thank you!

Delaluz1

May 6, 2015

Professional, attentive, caring, well suited for the job, a significant factor for the Chrysler service family and in my wife's words "Great smile it shows trust and confidence". -Anthony and Maria (Lucy) Fasci 4/30/15

Chase4687

Apr 24, 2015

Larry, and the rest of the IPAC team, did such a fantastic job from start to finish. They made me an offer I couldn't refuse, and it didn't take them long to do it. It was one of the quickest experiences I've ever had when it came to purchasing a vehicle. I highly recommend everyone I come across to IPAC for their next vehicle purchase.

eve

Apr 24, 2015

Todd Waldo was my sales & we have a great experience with him. He has good knowledge about the car that we wanted it. We could see that he really tried his best to deal with his customers. In another hand, Omar Campos his boss, had a good approach how to deal with us. Both of them treat their customers with respect & able to give the price that meet our budget. Business Office / financial also gave a quick easy process. Even the next day, I have questions re..my car, Todd was still very helpful & I respect that. I recommend this dealer for the best place to look for a car.

Piamaria

Apr 19, 2015

I went in to see if I could get a better deal than what I was paying for my current vehicle. Larry White was recommended to me by a co-worker. Had a bad experience at World Car, where I had bought my car so decided to go where someone had such a good experience. Bottom line is this, I was a female alone, not knowing much about the car buying process so even in 2015, that old cliche still stands, they took advantage of me. Larry was good at showing me exactly what I was looking for and it was something I had not thought of, a Jeep Cherokee. I just loved it. We started the process and I knew that I had worked hard on my credit and my bank had already approved me for an amount, so I felt good. First they showed me my credit score much lower than what I know it is but I was still ok. They convinced me to put $400 down and my payment was close to what I was paying for my Sentra but this was a much nicer car so I was fine with it. I drove it home very happy. A few days later, Larry calls me to tell me they "forgot" to have me sign a couple of things for the loan. I went in that Saturday and as soon as I sat down, I knew it was not about forgotten paperwork. My bank did not approve the amount of the vehicle for me. I knew it was more but I thought these "professionals" knew what they were doing. So they had to go through another bank and got the approval at a higher rate with me paying $30 more a month. I was furious and told them to give me my Nissan back. Of corse it's too late for that and I love the car so I had no choice. Lying to get me to come in was the worst and they way they handled it, I will NEVER go back to them nor will I recommend them to anyone. Even the people who refereed me were upset and will think twice before sending anyone to them. What sucks is being made to feel so stupid as a single female trying to buy a car. No one should feel that way and they just destroyed my faith in that forever.

Diana314

Apr 7, 2015

I recently had a horrible incident with Mother's Window Tint in San Antonio, Texas. They messed with the electrical wires in my car and I had to get it fixed. Marc Mendoza handled my situation impeccably! I highly recommend taking your car to this dealership. He was understanding of what I needed and always kept me updated throughout the process. Do yourself a favor and get your car fixed right. Marc knows what he is doing and has the best technicians to fix your vehicle.

Jasonm17

Apr 4, 2015

Helped us out in every kind of way. Just want to say thank you and will definitely do business with you again when shopping for another vehicle.

jes111

Mar 31, 2015

I purchased a 2015 Ram with a few defects. After weeks of frustrations they were finally repaired. But, one are the four plastic hub caps were/are discolored and needed to be replaced. Each time I asked to have them replaced they said let's get the EVTS repaired first then we'll take care of the hub caps.Then I took it in two different times for a computer message saying gas cap malfunction. Again, let's take care of this issue then we'll take pictures of hubcaps and submit them. I went in to pick up vehicle after gas cap computer message repair and I was told pictures were taken and were submitted to Chrysler. It turned out to be a lie. So, a tech took pictures and submitted pics to Chrysler who accused me of spraying hubcaps with chemicles and they won't replace them. IPAC's salesman lied to me during my making my purchase which they wouldn't make good because it was too late. Papers were signed and sale must stand. They're crooked. They'll lie to make the sale and call the customer a liar to keep from replacing four plastic hubcaps claiming that I put chemicles on them when I showed them defects from the time of purchase. But they have no record of it. If you buy from them record the salesmen and don't verbally inform them of defects. Document the defects yourself and mail the document by certified mail.

Carshopper

Mar 29, 2015

Had gone into this dealership a few times inquiring of a dodge truck. kept in touch with a salesman about negotiating on a price. A price was settled and confirmed over the phone. Salesman stated to just come in and sign paperwork. 30 minutes later I arrived and salesman stated truck was sold and could only show me other trucks similar but higher in price. Did not apologize for not informing me about the truck being sold when we had already agreed on it. Drove all that way and got off work early for nothing. Manager himself was no help and did not try to make the situation better. Just kept saying "I wish you bought the car the day you were here."

venelope

Mar 29, 2015

Was contacting dealer all day and finally made an agreement on a price. When deal was made, salesman stated to come in and file the paperwork and get the car. Confirmed that I would get off early from work to sign papers and reconfirmed the agreed price. Got there 30 minutes after making the phone call and salesman stated car was sold to someone else and wanted to show me upgraded version of the same car for a higher price. Management did not even budge to make up for the lack of communication. Salesman denied even agreeing to a price. MANAGEMENT was not even trying to help to make the situation better. I have bought several cars from here and my loyalty to this place was not even considered. Please don't waste your time, they give empty promises.

werx24

Mar 28, 2015

Amazing people. They helped me out to the max. Danny Martinz helped my girlfriend with getting her jeep. So I decided to see if I could get a vehicle and I did. I've never been so happy. I love my 2015 dodge dart.

Bradycort

Mar 22, 2015

Robert Ortega was great. He knew exactly what he was doing. He wasn't pushy or eager to just throw us in any car. He listened to our every need. He got us the best deal and car we could ask for. Definitely go see Robert at ipac.

Janson Emmanual

Mar 22, 2015

Casey Swearingen and Tony Ruiz were most helpful, friendly and knowledgeable. Tony called me many times to make sure I was satisfied with my purchase and if there was anything else he could help me with. Casey was very patient and did not hurry us and showed us as many cars as we wanted to see,even some new ones.Thanks much, guys - really appreciate working with you.

PARRA

Mar 17, 2015

My husband and I had a VERY BAD EXPERIENCE with the SERVICE DEPARTMENT STAFF.. ROBERT PETERS and MARC MENDOZA should NOT be working in PUBLIC RELATIONS. We had an APPOINTMENT to take in our DODGE DURANGO in for a recall on the passenger airbag it was there in the Service Department for 9 hours and they DID NOTHING! They BOTH could use some classes in PROFESSIONAL ETHICS. We will also be REPORTING this to the BBB.. SINCERELY; JAMES AND KATHERINE PARRA

sanmiguel14

Mar 12, 2015

Robert helped us ou in buying a new chrystler 200. Loved the car and the experience.friendly service. And great price. Now we're riding around town in a cool car.

Tholg

Mar 12, 2015

NOT returning your calls! I was just reading other reviews from customers and I am not sure if they were at the right place. Mr. Blades is a very good finance guy, in that, he considers a contract that starts in Feb. 2011 with 5 years in it , expires on Feb. 2015. He literally counted Feb. 2011 as one year, and Feb. 2012 as year two.....and so on. According to his logic, I was one year old when I was born in '63. So I will be turning 53 instead of 52 later on this year :) This place is terrible and I will no longer be doing any business with them and I will make sure everyone knows about it!!!!!

Carmen

Mar 9, 2015

From when we walked in Robert was very helpful and we could tell he really was trying to help us. A friend recommended us to him and glad we went because We left with a 2015 Chrysler 200! Dedinitly good salesmen who has his customers interest and concerns in mind and we will definitely be recomming anyone else who needs a new car to him.

Roger Zamora

Feb 28, 2015

IPAC has always gone over and beyond helping you been satisfied. I bought my last three vehicles from IPAC and myself and the wife have received outstanding service from everyone especially our salesman. We received first class service from him every time we've bought a car and hopefully he never leaves because will be coming again in few years for another hour car. Your fiance officer was quick and to the point in helping us and went through all paper work courteously. Management also been super and that's what I like about IPAC.

Johnnyace

Feb 23, 2015

Great costumer service and professionalism throughout the entire process. Buying experience was smooth, fast and easy. Within three hours we were in and out of the lot with the vehicle we wanted. We highly recommend Mr. Gillman for a great car buying experience.

Dodge2015

Feb 18, 2015

I purchased a 2015 Dodge Challenger and Mr. Gillman was very professional from start to finish. The car buying experience was very easy and smooth through out the entire process. I would highly recommend this dealer to anyone looking to buy a car from IPAC.

SoccerFreak

Feb 18, 2015

I had an electrical problem where everything turned off while my wife was driving. We scheduled an appointment for 7:30 in the morning on Monday . They said they just needed to do a diagnostic that could be anywhere from 2 hours to 24 hours. That sounds like a lot of time to plug into a computer to get a diagnostic to start to see what needs to be fixed. Then there would have to be a phone call to get an estimate if there is something found. I called Tuesday morning at 9:30, 26 hours after dropping off my car for a scheduled appointment, to be told nothing had been done. I then waited until 1000 am on Wednesday and after 10 phone calls of being on hold for over ONE hour I get told that the shop has lost power and nothing has still been done to my car. There was no apology and I am still without a car. On top of that the estimate that they gave me was for $243.81 just to do the diagnostic, after saying that it is scary to have your young family in a car with the electric system turns off. What father/husband won't pay to protect their family? It feels like they were just taking advantage of the situation. And they still have my car. We will see how this goes but for now I wish i could but ZERO stars!

DA

Feb 15, 2015

We have worked with Tony Ruiz for all of our Jeep purchases. He is an outstanding salesman with integrity and professionalism. Tony was patient with us and made sure we got the best. His friendly attitude makes you feel as if you had known him for years. We will continue to recommend Tony to anyone looking for a new car or truck.

skovarovic

Feb 10, 2015

Hector Carrillo was new when I first came in to purchase my car. Despite that he offered great customer service, was knowledgeable and worked with us to make sure we were satisfied with our purchase. I would highly recommend him, and feel he deserves commendation for his service.

Alexis Guevara

Nov 30, 2014

After a horrible experience down the street, Omar, Charlie, Todd and Louay made everything right! They were genuine and couteous! In fact the whole team did a great job! Our daughter Alexis couldn't be happier and we appreciate their excellent customer service! They knocked our socks off! :)

rmg3

Nov 22, 2014

Mr. Gillman was extremely professional and willing to ensure all concerns and questions were addressed. I would highly recommend him if you are in the Market to purchase a vehicle.

mgarcia8524

Nov 5, 2014

I have 2014 jeep grand Cherokee limited. the day after I bought the vehicle the airbag light turned on. so I took in the vehicle over to IPAC the following Monday. it took them 2 days to diagnose the car. they diagnosed a bad wire harness for the passenger seat airbag. after they replaced it (which took them an entire week). they refused to assist me with a rental car. so I had to pay out of my pocket for a rental. on Friday when the vehicle was ready. I never received a phone call. I had to call multiple times, each of which I never got thru. I finally just decided to show up at the dealer. after I picked up my car and drove to return the rental car. the airbag light turned back on. literally 20 min after I picked it up. not only that. the back padding on my seat where they were working. was broken. I had to return back to the dealer and there we were with my family and children waiting for them to try and figure out why the light came back on. it turned out that the wire harness that they replaced for my seat airbag was a "defected harness". so they had to do the entire job all over again. I also made them replace the back padding that they broke. so I drove away with my jeep until the new parts arrived. once they arrived they promised to have the work completed the same day so that I wouldn't have to get another rental. we made the appointment for a Thursday morning drop off that way I could pick up my vehicle that same night after I got off of work. at 4:30pm Thursday afternoon I still hadn't received an update. so I called and he told me that they were just barely going to start working on the car but that they promised it was a fast job and that they could still have my vehicle ready by 6pm. I arrived at 6;30pm and my vehicle was complete. I drove away and the following day.. what do you know.. the airbag light turned on again. so here I am now driving a 2014 jeep grand Cherokee with an airbag light turned on. so now I have to take my vehicle back to the dealer for a 3rd time and again, they refuse to help pay for a rental car!!! absolutely the worst service I have ever experienced. I will not take my vehicle back to IPAC. I am going to another dealership to have my vehicle serviced!! do not trust these people. my service advisor was Clifford. horrible at returning phone calls. technicians obviously are not good at there job. and the customer service is just plain lousy

Juan Giberto Quezada

Oct 28, 2014

We would like to commend Mr. Robert Ortega for his professionalism and friendly attitude. My wife, Jo Emma and I purchased a new 2014 Ram 1500, ecodiesel, 4x2 truck, and we could not been happier and satisfied with the excellent service that Mr. Ortega provided. We look forward to going back to the Ingram Park Auto Center for the oil changes and whatever else we might need in the future. And, I will definitely recommend Mr. Robert Ortega to my family and friends.Juan Gilbero Quezada

ELR

Oct 26, 2014

Justin and Robert were very helpful and made buying my Chrysler 200 very easy. I would definitely buy my next car there and recommend it to others

Flutterbyi

Oct 15, 2014

We purchased a used truck. The first time my husband drove to work the engine light came on. We brought it to the dealership to be serviced. They told us that if it wasn't covered by warranty we would have to pay out of pocket but couldn't even tell us how much it would cost to diagnosis the problem....even though we told them what the problem was. We spoke to sales, they said there is no way to know if it was broken before we bought it so it was our problem. I wrote a letter via the "contact us" on the website. Nobody ever responded. I had a different salesperson email me about purchasing a vehicle, I replied that we just purchased a truck and told him the problem, never heard from him or anyone else ever again. On a positive note, the price was great. The salesman I had, who was great, is no longer working for the company.This was the second vehicle I purchased from IPAC but my first time to need service. I was about to purchase a new Jeep from them too but decided not to. I would suggest you use a different dealer....(on an additional note, Red McCombs is also terrible. They sold me a Certified Used Hyundai with a rebuilt engine and a car accident on the record - not reported on the CarFax until 10 months after I purchased it, but I was aware something was wrong with the vehicle after a few days)

ddolph

Oct 14, 2014

Larry was the first to call when I made an internet inquiry. After arriving, he treated me and my son very well. He answered all of our questions and was very knowledgeable about the car and all of it's features. He let my son drive three different Challengers; none of which were an exact fit. He worked tirelessly to put the right package together will the features my son wanted. He was fixated on giving my son the right car and giving me the right price. Best car buying experience I've ever had.Thank you Larry. Top shelf all the way.

Lion, Tigers and Red Wing Fan

Oct 10, 2014

Larry was the first to call when I made an internet inquiry. After arriving, he treated me and my son very well. He answered all of our questions and was very knowledgeable about the car and all of it's features. He let my son drive three different Challengers; none of which were an exact fit. He worked tirelessly to put the right package together will the features my son wanted. He was fixated on giving my son the right car and giving me the right price. Best car buying experience I've ever had. Thank you Larry. Top shelf all the way.

BF2014

Oct 9, 2014

Bought a 2014 Dodge Ram 1500 this past Saturday. Tim Lewis was our salesman and we couldn't have picked a better salesman. We got the truck we wanted at the price we wanted.

JeepGirl

Oct 5, 2014

IPAC was my first stop when shopping for my Cherokee. I received great customer service and a great deal. I shopped around after meeting with them, but returned the next day. No one could come close to the deal they gave me, and their service was 100% better. Additionally, Louay did a fabulous job getting me the best finance rate possible. He is top notch!

Enkirch01

Sep 30, 2014

This is my 3rd vehicle from IPAC Dodge Tony Ruiz was my sales Person for 2 of them and as always he was excellent. Tony is very helpful, patience and is not pushy like some sales People is it always a pleasure to do Business with him.

Fpemberton

Sep 13, 2014

I went in for an oil change on my Town and Country which only had 38,000 miles on it and was told my rear brake pads and rotors would beyond repair and had to be replaced. $431,later and we have new brakes on our mini-van. I was not at the dealer when these repairs were made but next time I will not leave the dealership. I do not trust the service manages, sorry to be so brutally honest. The last oil change I needed a new battery at 34,000. See the trend?

shaynnadvs

Sep 13, 2014

They were very patience with us and helped us find the right car for us also they made sure we was comfortable and happy with the pricing they work with you great place with trustworthy people

Yvettea

Sep 12, 2014

I was there for 5 hrs and it was great. They got me my car and made sure I knew they didn't forget about me.

Mel2

Sep 11, 2014

I previously posted a very bad review due to the experiences I had with the service department. After speaking with the right people, the bad service was definitely made up and my vehicle was repaired in a timely manner. Since then, I had to return again and must say the service I received was excellent. A big THANK YOU to Rey Flores and Simon Trevino - perfect examples of what customer service should be!

Sassystiles

Sep 10, 2014

What a horrible customer experience. I requested service online for my 2012 Jeep Grand Cherokee but never received a response. I requested an online chat and the person was apologetic and said they would have the Service Dept contact me. I received a return phone call from someone named Jerry Simons who was only calling me back to give me someone else's number to call. When I called no one answered. I decided to stop by and speak with the service dept about my problem with my Jeep, the gentleman I spoke with seemed so overwhelmed with the stack of service request, he informed me it would take "weeks" to get m vehicle in to do a diagnostic test. I gave up and ask if I could at least get new wipers. So he grudgingly said yes so I went and retrieved my vehicle. Next a young man came up to my vehicle and asked "are you sure you need new wipers"? What, I've been driving for 43 years, yes, I need new wipers,then he proceeds to reach in and turn on my wipers and spraying himself in the process. I appreciate that he suggested I go to the parts department and purchase the wipers and he would install them. I proceeded to the parts department where I found 5 men who apparently by the smell of the place were breaking wind quite frequently. I bought the wipers and immediately left. There are other Dodge Dealers in this area and I'm sure I can find one who believes in good customer service.

lara3789

Sep 8, 2014

Good service except that I didn't get the car washed and no full tank. Overall good customer service and friendly sales personnel. Just a long wait time to seal the deal.

harleyjules

Sep 5, 2014

I haven't had an easier time purchasing a new truck than I did with IPAC! From the time I walked onto the lot to the time I drove off in my new truck I had every question answered and knew exactly what I was getting. I expected the slimy salesman but Roger was honest, straightforward and so helpful with every part of the process. This is where I will recommend all of my friends go to get their new vehicle from now on and I'll be back for service in the future! Thanks IPAC!

HarleyJules

Sep 4, 2014

I haven't had an easier time purchasing a new truck than I did with IPAC! From the time I walked onto the lot to the time I drove off in my new truck I had every question answered and knew exactly what I was getting. I expected the slimy salesman but Roger was honest, straightforward and so helpful with every part of the process. This is where I will recommend all of my friends go to get their new vehicle from now on and I'll be back for service in the future! Thanks IPAC!

hehen64

Aug 28, 2014

I am very happy with the care and recommendations that the official store made me for my taking the final decision to purchase my new vehicle.

ds1309

Aug 20, 2014

Had Great service from Mr MunozHe took the time during his lunch to help me. I have bought 4 New cars from IPAC --Just great service from Mr Munoz. Dan Munoz is a Asset to IPAC - Always Great service

joel.perez85

Aug 5, 2014

Thank. You Mr. Gill man and Mr. Lowry they were great customer servixe salesman. They made the process. Very fast and lowerd. My car. Payment i felt special and satisfied with my experienxe i would highly recommend. Them both to family friends and others who need a good deoendable beautiful vehicle thank you again. Joel perez

Mel2

Aug 5, 2014

Purchased a Grand Cherokee, very happy with it and the sales dept.(Todd and Daniel). Unfortunately, I have taken in for service several times (oil changes), no one comes up to you, service dept. just sits there, doesn't come up to you. They are rude, don't call when vehicle is ready. Just TERRIBLE service all around. I previously owned a Toyota, service doesn't even compare! I will never purchase another vehicle from here.

Springmaid

Aug 2, 2014

I was very pleased with the service and attention I was given, Jody was my salesman and he was wonderul. It had been qutie sometime since I had purched a car. I got a nice small Ford FIesta that had very low milage on it and it had marked down that morning. Anette got me financed and got me a good rate on the interest. If you looking to buy a car this is the place to go. They have a very good selection of cars from new to used for you to look at. I have already told many of my friends to go and check the outl Great service and friendly employees.

springmaid

Aug 2, 2014

I was very pleased with the service and attention I was given, Jody was my salesman and he was wonderul. It had been qutie sometime since I had purched a car. I got a nice small Ford FIesta that had very low milage on it and it had marked down that morning.Anette got me financed and got me a good rate on the interest. If you looking to buy a car this is the place to go. They have a very good selection of cars from new to used for you to look at. I have already told many of my friends to go and check the outlGreat service and friendly employees.

joel.perez85

Jul 30, 2014

I would highly recommend. Larry Gillman and ipac to friends and family. They took care of me very well and the customer service was great . Larry was very knowledgeable about the vehicle which i was greatful for his experience thanks again.

beasleyed

Jul 28, 2014

July 3, had wife's car towed because transmission went out. Got car back today, July 28. Service Dept. ordered wrong parts so had to wait longer for repairs. Needed to rent a car because my wife is a Hospice nurse. Dealership does not feel responsible for the delay due to them ordering the wrong parts and will not help with the car rental due to their mistake. Very poor communication with Service Writer, Dan Munoz. Will not buy another car from them & will not take car there for service.

gilbertb3

Jul 24, 2014

I was having dinner looking at New cars online , thought it's been 10yrs since my first vehicle I would like to go see some new cars driving around I see the dealership where I got my first vehicle and it was a done deal I know how great the service was and was very happy with the outcome brand New vehicle great service will be back in another 6 yrs for my 3 rd vehicle

ezettie23

Jul 23, 2014

I have to say I have had the worst experience when it comes to buying a car. So when I went to Ipac and Marc Mendoza greeted myself and grandmother we were very pleased. He was very helpful super energetic even my 2 little kids loved him. Now just because of Marc he will have life long customers. Also Johnny the sales manager was very helpful. I loce my new 2014 dodge grand caravan.

Gary-A Dodge Guy For Years

Jul 20, 2014

As I entered the Dealership grounds I told my wife, "remember we are just Looking." By the time I got parked in a very convenient 'customer parking' slot, a salesman was approaching. My first impression was here they come to swoop down on the prey. That was a mistake in thinking as I later discovered. The salesperson, Marc Mendoza, approached with a big smile, looking very professional in fresh starched attire. A firm hand shake as he introduced himself gave an air of confidence in his job. I, having bought cars for the past 60 years, put a plus mark on his rating card. To make a great story short, with each question we had regarding the vehicle of choice, color and potions, were handled with a great deal of professional knowledge of the product Marc was presenting to me. We enjoyed a terrific test drive and was satisfied with our choice. After completing the process of crunching numbers, we were very happy with the offer made by the dealership. We were given a short and informative tour of the facilities and finalized the deal. My message to anyone looking to buy a new automobile, your first stop should IPAC Chrysler/Dodge/Jeep and it will be your last stop and all your future stops. PS: This is my third purchase from IPAC in that past 25 years. I know they will be my only stop from now on. Make it your first and future home.

gary95

Jul 20, 2014

I just bought 2014 Dodge Journey and my experience was a great one...I would recommend Mr. Scott Gonzalez to everyone looking to buy a new or used vehicle.

gigirlfriend

Jul 20, 2014

Great experience from beginning to end. They worked with me to meet my needs! Chris even cleaned the Jeep so I would not have to wait any longer.

Tony2007

Jul 20, 2014

As I entered the Dealership grounds I told my wife, "remember we are just Looking." By the time I got parked in a very convenient 'customer parking' slot, a salesman was approaching. My first impression was here they come to swoop down on the prey. That was a mistake in thinking as I later discovered. The salesperson, Marc Mendoza, approached with a big smile, looking very professional in fresh starched attire. A firm hand shake as he introduced himself gave an air of confidence in his job. I, having bought cars for the past 60 years, put a plus mark on his rating card. To make a great story short, with each question we had regarding the vehicle of choice, color and potions, were handled with a great deal of professional knowledge of the product Marc was presenting to me. We enjoyed a terrific test drive and was satisfied with our choice. After completing the process of crunching numbers, we were very happy with the offer made by the dealership. We were given a short and informative tour of the facilities and finalized the deal. My message to anyone looking to buy a new automobile, your first stop should IPAC Chrysler/Dodge/Jeep and it will be your last stop and all your future stops. PS: This is my third purchase from IPAC in that past 25 years. I know they will be my only stop from now on. Make it your first and future home.

dlauer3137

Jul 18, 2014

Jody & Annette were very well professionals, courtesy, nice, good communication & pretty quick. Hopefully next time I can get into a 4 door jeep I want

gvcastro

Jul 17, 2014

Got off work, went to dealer and test drove the vehicle told them what we wanted, they were informative, patient and gave us space to make our decisions without feeling pushed into buying, got us taken car of from start to finish within 2hrs driving our new beautiful car!

Bzcc4

Jul 16, 2014

Omar was very willing to listen to my particular needs without all the awkward pressure or dealership gimics. I recommend him and IPAC if you need a vehicle.

sonnyboy_05

Jul 9, 2014

Todd was our sales associate and was amazing! His knowledge of the vehicle was staggering. Then once we had made the deal we were taken to Victor which was the nicest and most helpful finance manager I've ever had dealings with. He did his best to make it as quick as possible while still allowing us to be as informed as possible.

Fernando Alexander

Jul 5, 2014

Did not expect to buy a car, the wife & I just decided to go see what was out there and that's when we meet Jody Seabolt, One of the best experiences I had with a sales person (car) in years, so yes, I have nothing but good things to say about this man...he treated us with respect answered all our questions and most of heard us out what we wanted what we needed & don't want to forget about Annette she was good as well.

melissamt

Jul 5, 2014

We purchased a vehicle and we love our jeep. Promises were made by the sales people and still have not been completed. They were all about us when wanting us to buy a vehicle, but now can't even remember what they promised us. Sheep in wolves clothing. Don't trust them. I have now get in contact with the GM.

Vgrant14

Jul 2, 2014

I had a fantastic experience. Marc is by far the most knowledgable car sales associate I have ran into. It was a pleasure working with him. This was my second car purchase through Ipac and I plan on going back soon. Marc and Johny made the whole experience run smoothe. Thanks again guys !!!!

MorganWard

Jun 28, 2014

I recently had yet another great experience in purchasing my new Chrysler 300. I can't think of any other Dealership i would rather do business with. I had previously purchased 3 Cars from IPAC and this recent purchase went without any difficulties. I dealt mainly with Todd Waldo and He showed he has considerable product Knowledge and professionalism.He was able to answer all of my concerns, helped me in every way possible and always kept in touch with me as needed.I would not hesitate in doing business with Him again.I also want to thank Charlie Morgan for making my deal possible and all of his efforts in seeing that I was able to get the exact car I desired at the price I desired. Charlie is indeed very professional in every aspect.Additionally, I had formally dealt with Larry White during a prior visit. I was so humbled that he immediately recognized me as i entered the Dealership and called me by Name. That really meant much more to me than i ever could express as it proved to me that I was more than just a 'number' to Him.He offered to help me as He was able as well as continuously checked on me to insure my needs were being accomplished.Lastly, but certainly not forgotten, was my interaction once again with Victor Blades during my finance meeting with Him. He already had all of the paperwork prepared and made a stressful time very easy for me.He had remembered me before from my last purchase 3 years ago and after our initial conversation, felt as though we had never parted.All in all I would highly recommend IPAC to everyone in the market for a new Car. Each Employee is very knowledgeable and accommodating to your needs. They are much like a family who strives to earn your respect and continuous business.Thanks to each of you for making my new purchase such an excellent experience for me. I look forward to many years of continued business with you . I pray for Blessings to be extended to each of you and your families.

JasonDendy

Jun 27, 2014

Working with Larry was an outstanding experience. He is an excellent, personable salesmen who was reaching out to me from start to finish to make sure I am happy and comfortable with my purchase!Normally, the financial side of the car business is just that.....business, and that what I have come to expect. However, it is well deserved that I mention Louay also. He went more out of his way to work with banks to get me the best loan rate, beating my pre-approved rate by over 2.5% In summary, I will definitely come back to IPAC, and I my experience with the has made me a promoter for them!

ekarcher

Jun 26, 2014

Just bought 2 new vehicles and overall pleased with my experience. They are there to work for the customer and do what ever is needed to make you happy. Thank you for all that yall did

Neveen1979

Jun 23, 2014

my experience with Frank Zamarripa was excellent in making my decision for a new vehicle according to my expectations and meeting the requirements in purchasing the vehicle i was looking for. i would truly recommend Mr.Zamarripa to future clients and family and friends. thank you for the excellent service i received from Frank Zamarripa.Neveen Omar

vmch

Jun 21, 2014

Very satisfied with customer service and with overall sale, got home with a jeep patriot. Thank you for all the help surely going back.Trip to San Antonio from Eagle Pass was worth it.

Tecrodgers

Jun 19, 2014

I researched and choose a vehicle. Corresponded with Internet sales team and went in to look at the vehicle. Tony Ruiz was unavailable so Scott Gonzalez helped me. I was there 4 hours for a purchased that should have taken 30 minutes. Scott left every time I asked a question and took 15-20 minutes to get someone to answer it for him. I know the sales tactic is to stall and make people wait but the reason I went through Internet sales was because I didn't want to spend all day sitting around a dealership being asked constantly what monthly payment would you like and what can we do to get you in this vehicle. The salesmen are so well programmed they don't even listen to the customers. I have had more productive conversations with telemarketers reading canned scripts. Even after I had purchased a vehicle from the dealership I continued to get e-mails from Tony Ruiz asking when I was going to come in and test drive a vehicle. I could tell the e-mails were pre scripted because I would receive the exact e-mail from other dealerships. I finally informed him that I had already purchased a vehicle and he still couldn't figure out I had already purchased a vehicle from him just a few days earlier. After he got upset because he thought I had purchased from another dealer I called him to explain I had purchased the vehicle from him at his dealership. He quickly used the I thought you were someone else excuse even though I had been corresponding with him by name. I purchased the vehicle on a rainy day and was asked to bring it back and they would wash and detail the truck. I took it in on a Tuesday morning with hardly any customers in the dealership and still watched my truck sit for 45 minutes before it was taken back. I then had to wait 2 more hours and listen to countless excuses about why my truck hadn't been cleaned yet. I also had to wait almost a month to receive my plates. I finally called the dealership and magically they had just come in the day before. I asked if I was on a call list to be informed of my need to pick up my plates and the receptionist could not give me an answer.

Maurov1995

Jun 19, 2014

I recently purchased a 2014 Jeep patriot. I had an experience that facilitated the purchasing of a new vehicle. The sales associate, Angel was extremely helpful. He was honest, friendly and very very positive which made me feel comfortable and secure. While going to the process, Charlie the Sales manager was very helpful as well. He helped me out a lot and worked with my budget and expectations. Overall I am glad to have had both Angel and Charlie in the making of this huge decision.

d4vesgrill

Jun 17, 2014

I asked Larry to show me a car under $8,000, and within 15 minutes we found it. Not only did we find it but it was in nearly like new condition. My son and I both took it for a test drive. I made a minor error in slightly overestimating the loan value of the car, but to keep things simple, when Larry asked what it would take to earn my business, I gave Larry a number. Within 10 minutes, Larry came back and said that number was a deal! How's that for service? Then I asked to inspect the car over, under, end to end and Larry assisted with all our questions. I can't say enough about how painless this car buying experience was.And Vince? Super efficient with the paperwork, even when I requested a redo two days later due to wanting to put additional money down. Professional and done within 10 minutes. Can it get better? I don't know, but Larry/Vince, you've earned my future business! Great job IPAC!

jam_u_2000

Jun 17, 2014

Great experience! Went in to "look around". My credit score was poor and yet 2.5 hours later I was driving out in my 2011 Dodge Ram Truck! This place is awesome, customer for life! Larry Gillman is the man!

Daniel Leitz

Jun 13, 2014

I recently moved my wife down to SA and needed to gett her a vehicle. We had already decided we wonted a chrysler 200 and had very been to another dealership to look at one. They were pushy and didnt know much about the vehicle and the options that it had (2013 limited model). I was un satisfied and looked elsewhere. When I discovered IPAC I found a model/ year that we wanted. We contacted them via phone and the receptionist was very nice and helpfull. We then decided to visit and look at the vehicle in person. When we arrived everyone was smilling and friendly. Larry come over with a smile and immediately took us to the car and showed all the features. He know what the car had to offer and was very informitive without being pushy. My wife and I decided on buying it and he got us an amazing deal, and he worked hard with the banks to get us a good monthly payment (which was hard to do for a first time car buyer to get). I am very pleased with his service and plan on using this dealership to buy any future vehicles. I highly recommend to anyone looking to buy a new vehicle.

dpleitz

Jun 13, 2014

I recently moved my wife down to SA and needed to gett her a vehicle. We had already decided we wonted a chrysler 200 and had very been to another dealership to look at one. They were pushy and didnt know much about the vehicle and the options that it had (2013 limited model). I was un satisfied and looked elsewhere.When I discovered IPAC I found a model/ year that we wanted. We contacted them via phone and the receptionist was very nice and helpfull. We then decided to visit and look at the vehicle in person. When we arrived everyone was smilling and friendly. Larry come over with a smile and immediately took us to the car and showed all the features. He know what the car had to offer and was very informitive without being pushy. My wife and I decided on buying it and he got us an amazing deal, and he worked hard with the banks to get us a good monthly payment (which was hard to do for a first time car buyer to get). I am very pleased with his service and plan on using this dealership to buy any future vehicles. I highly recommend to anyone looking to buy a new vehicle.

Peytonlaurynn

Jun 8, 2014

My time at IPAC was phenomenal! Thanks to Max Rodriguez, I'm extremely satisfied with my first vehicle! I definitely will recommend you all to any future buyers.

DeeKarkosky

Jun 7, 2014

We are very pleased with everyone who helped with our purchase. We are very pleased with the purchase and with everyone who worked with us so diligently! Thanks, Bob an' Dee

Jarethv25

Jun 7, 2014

Omar was and is by far the best at helping me get into a car. He provided the best service anyone can ask for. He answered all my questions and help me every step if the way step by step. Awesome!!! Awesome!!! Most outstanding service from Omar overwhelming satisfied! Will be looking forward to buying more cars from Omar, and referring everyone I know to him.

joey2324

Jun 2, 2014

I was coming back from Austin and heading back home with my father. I wanted to stop at Ingram park cause I remember that there was this red fully loaded 100th anniversary edition challenger that I saw and liked online that ipac had, so we stop at ipac I wanted to look at it in person. When we got there justin came to us and helped me, I told him about about the car I wanted to see and he showed me the car. He told me all the aspects of what it has and I took it for a test drive, after that we went inside just to get a price range what I would pay and get if I trade in my car that day but I didn't expect to buy a new car that day just went to check out that challenger..Well they offered a comfortable monthly payment and got a great trade in value for my car that was also challenger. Well it was unexpected on getting a new car but I got the car that I saw and really liked. Justin was very friendly and helpful, he made everything possible for me to take the car I liked home with me.

tarkwind

Jun 2, 2014

I'm good, thanks to a friendly Jermane Taylor(salesperson) was able to purchase the car. It is also thanks to the help of Annette Arellano.

Skippie979

May 31, 2014

Omar was the best sales guy we have encountered. We looked at different places and found ipac Ingram to be the friendliest most reasonable and willing to find and make are purchase what we where wanting!!! Omar went out of his way to make sure we where satisfied in our new car!!! Annette was great explained everything to us and had us out the door fast and even got our payments set up!!!! Overall I would 100% recommended them to anyone I knew!!!! Thanks guys!!!!

Prferret

May 31, 2014

I would recommend him to my friends. I gave Frank the things I wanted I and he made sure I got what I wanted. He made every effort to give us the customer the best deal.

janwhisenant

May 30, 2014

Excellent experience with Omar for new car purchase. First contact made on internet then drove to dealership and car was ready for us to drive. It was everything that was represented to us by e-mail and we were ready do purchase. Very smooth transaction. Thank you.

MeganBauer

May 30, 2014

My husband and I went to the dealership just passing thru San Antonio with the intentions of looking at a Nissan Rogue. We waited and looked at the Nissan dealership for 45 mins and no one came out to assist us. I do not think it's the customers responsibility to go inside to ask for assistance. So we decided since we've only ever owed Dodge/Jeep we would go next door to the IPAC dealership. Robert Ortega approached us right away and was extremely helpful. I would purchase my next vehicle from this dealership and Robert again in a heartbeat.

Kristal Chacon

May 27, 2014

Omar Campos I've been going to ipac for my vehicles since 2012. Staff is very helpful and friendly. My sales associate is Omar Campos and he is great. He is very helpful and polite. I like that I can call him anytime about questions and if he doesn't have the answer he will research and get back to me. Because of Omar Campos my family and I will continue to purchase vehicles from ipac.

KristalChacon

May 27, 2014

I've been going to ipac for my vehicles since 2012. Staff is very helpful and friendly. My sales associate is Omar Campos and he is great. He is very helpful and polite. I like that I can call him anytime about questions and if he doesn't have the answer he will research and get back to me. Because of Omar Campos my family and I will continue to purchase vehicles from ipac.

MalenaRodz

May 26, 2014

I went to the Ingram Park Jeep dealership on May 17th to look at their Jeep inventory. I was greeted by a man with a huge smile on his face. He was ready to help me out. He introduced himself as Jermane Taylor. At that time all I wanted to do was look and I did let him know this. He in turn stated " that is fine, I will be close by if you need me to answer any questions for you or if you would like to take a look at some of the vehicles available" I started looking and pretty soon I was interested in a new Jeep. I called on Jermane, who was also close by and he was very nice and very professional as he took me around the lot to see more of the Jeeps available, Once I saw practically every Jeep on the lot, I was ready to ask some questions. Jermane was very helpful and soon I was ready to purchase my brand new vehicle. He stayed with me through the financing process and at the end made me a deal I could not refuse. Needless to say I purchased the Jeep. I am very satisfied with the professionalism Jermane displayed during my visit to the Ingram Park dealership. I could have bought my new vehicle anywhere, I opted to purchase mine here, because the sales person made the difference. Thanks

Galvaradocst

May 14, 2014

Very Happy with the IPAC experience. They treat you like family. Thanks for all y'all's hard work. Keep it up!!!! Special thanks to Larry White that kept looking for the best vehicle suited for me!!!

pepcoke84

May 14, 2014

My wife and I went to get a quote on a used vehicle as part of our extensive research. We did not believe that we would be leaving with a vehicle the same day. Our sales representative Jermain was straight up awesome and very friendly. He was genuine and made my wife feel extremely comfortable as she is 4 months pregnant. The other dealership in town that we visited earlier did not seem to want our business. Their loss and IPAC's gain. Overall great experience and would definitely recommend to family and friends that are in the market for a new or used vehicle. Both Jermain and Annette would get a 10/10 from us!!!!

pootieb56

May 10, 2014

Customer came first I was pleased with the service the minute I walked in the door I until I left the property with my new car service was awesome

JeannetteJordan

May 5, 2014

I had a great experience, I had originally went to the dealership to get service on an existing vehicle but drove off in a new vehicle. I love my new car and will continue to tell my friends and family about IPAC. I have referred two people so far and both have left happy with a brand new vehicle. Jody made my experience a great one, keep up the great work.

joeyg1921

May 4, 2014

Second car purchsed here. Great customer service. Professional and friendly. Unlike any past experience we've ever had. Exceeded our expectations. Great overall experience. Will definitely go brack.

azavala1993

May 2, 2014

My boyfriend and I had gone to IPAC with certain numbers and ideas about buying a car. We originally want something used but new to us. Larry White greeted us and seemed extremely friendly. We told him what we were in the market for and he showed us the vehicles available. Mr. White was extremely knowledgeable about the inventory and price range we were looking at. Upon deciding on a vehicle, numbers started being run and were where we liked them; however, I changed my mind about the vehicle. To my surprise, Mr. White understood that I was not quite happy and did everything he could to make me happy! I left IPAC with a new vehicle in my price range and a big smile on my face! Mr. White was friendly, knowledgeable and worked hard to not only make a deal but a new customer and friend. Thanks IPAC and Mr. White!

Harleys

May 1, 2014

I had gone to another Dodge dealership and the salesman I had made me feel like I was bothering him - so I left. On my way home from work, I stopped at IPAC where I met Roger Astudillo. This was my second visit to IPAC, on my first I had met Charlie Morgan who showed me several Ram 1500's and we discussed prices, etc. I did not buy at that time. So yesterday, with Roger I pretty much knew what I wanted, but Roger really went over and above to get me the truck and accessories with the payments at what I could afford. He was great! If I could rate him at 10 I would. Not only Roger, but in general the sales associates checked on me, asked me if I wanted something to drink, just overall very friendly and at a busy store, they could have just ignored me and went about their business. The entire dealership not only had friendly people, they had a wide selection of vehicles and best prices (based on the Ram 1500's I had wanted). Not only did I get the truck I wanted, when it was sent for detailing, he gave me a loaner car which was an awesome Charger - not a pre-owned vehicle - a new one (he even had to give me a lesson on operation as this one had all the bells and whistles!) Roger, thank you so much.

Harleys

Apr 30, 2014

I had gone to another Dodge dealership and the salesman I had made me feel like I was bothering him - so I left. On my way home from work, I stopped at IPAC where I met Roger Astudillo. This was my second visit to IPAC, on my first I had met Charlie Morgan who showed me several Ram 1500's and we discussed prices, etc. I did not buy at that time. So yesterday, with Roger I pretty much knew what I wanted, but Roger really went over and above to get me the truck and accessories with the payments at what I could afford. He was great! If I could rate him at 10 I would. Not only Roger, but in general the sales associates checked on me, asked me if I wanted something to drink, just overall very friendly and at a busy store, they could have just ignored me and went about their business. The entire dealership not only had friendly people, they had a wide selection of vehicles and best prices (based on the Ram 1500's I had wanted). Not only did I get the truck I wanted, when it was sent for detailing, he gave me a loaner car which was an awesome Charger - not a pre-owned vehicle - a new one (he even had to give me a lesson on operation as this one had all the bells and whistles!) Roger, thank you so much.

deeric25

Apr 30, 2014

Really enjoyed working with Scott he was friendly and really enjoys what he is doing, Victor in Finance dept was great experience and happy customer

Austin Simpson

Apr 29, 2014

The buying experience can be very stressful, but Jermane took great care of us! The part I always dread most about buying a vehicles is dealing with their Finance Department... but Victor, the Finance Manager, had us in and out of his office in 15 minutes. It was amazing!

austinraysimpson

Apr 29, 2014

The buying experience can be very stressful, but Jermane took great care of us! The part I always dread most about buying a vehicles is dealing with their Finance Department... but Victor, the Finance Manager had us in and out of his office in 15 minutes. It was amazing!

HenryLewis2

Apr 28, 2014

I stopped by IPAC after I got off at work at 8:50pm. I didn't expect anyone to come out of the office because it was right around closing time, but Moe asked me if I needed any help. I apologized to him because I knew it was late and I didn't want to hold him up. He told me it was no problem and not only did he get information on the car I was interested in, he also let me test drive the car. He was genuine and honest with all the answers to my questions. I could tell he wasn't trying to force me into buying something I couldn't afford. He was also patient when I asked to look at the car two more times before I signed anything. Annette was great too! I don't think I could've gotten a better deal on a 2014 Dodge Charger anywhere else in town. She answered all of my questions (and I had a lot of them) and she made sure I didn't leave until I was comfortable and knowledgeable with all the paperwork.Thanks Moe and Annette I will definitely be recommending you both to my friends and family!

mighty76mouse

Apr 28, 2014

Walked in to the dealership not expecting to purchase a vehicle. But after looking at the inventory and speaking to a very helpful and informative sales rep. decided to go ahead with the purchase. Great price and no hassle while purchasing I highly recommend this dealership and there sales team.

jramirez5410

Apr 17, 2014

We've purchased two vehicles with this dealership...One used and one new. Both experiences were great. We were always made to feel completely at ease. Robert Ortega was very friendly and helpful and took the time to drive us around the lot to look for what we really wanted. He was also very knowledgeable about the features of most of the vehicles. We'll definitely be purchasing all our vehicles from here in the future.

ipac

Apr 14, 2014

Both Larry White and Annette Arrellano were awesome! Very user friendly and absolutely no pressure at all. No nonsense-keep up the great work! Most of our interaction was via phone-they had everything ready for me when I arrived.

quicksilverz1

Apr 12, 2014

Todd went above and beyond when it came to my case, everyone knows its not easy helping someone with a kid an I was not exceptions. But Todd did great even got me to come back after a manager insulted me on a trade the day before. I would buy from Todd again the time and effort he put in 3+ days was more than expected, all I can say is thanks Todd.MIKE

lmaldo

Apr 3, 2014

Mr. Livingston was all of the above and more.No hurrying,very patiant and precise in answering our questions.He allowed my wife to take her time in choosing the automobile she felt comfortable in.Mr. Livingston even gave us literature to help us decide.Yet we came back three days later , welcome us back and sold us a 2014 Mazda 3.

Great

Apr 1, 2014

We had a good time joking around with Edward while we were waiting for Charlie to work the numbers. Everyone was very friendly and even different associates came and offered us water or if we needed anything. Will definitely recommend to friends and co-workers.

Danagarza

Apr 1, 2014

We had a good time joking around with Edward while we were waiting for Charlie to work the numbers. Everyone was very friendly and even different associates came and offered us water or if we needed anything. Will definitely recommend to friends and co-workers.

llawoods

Apr 1, 2014

Mr. Larry White was absolutely fabulous at listening to what I needed and what I wanted to pay...Great Job Mr. White see you again

CelinaDanielle

Mar 31, 2014

This is the third vehicle we have purchased in the past 6 years, and it was truly a great experience. David did a great job answering every question we had, and was very professional. He was extremely helpful throughout the entire process and once the deal was done, he stayed and walked us through each feature the vehicle had to offer and answered additional questions. He even followed the next day to make sure everything was going well with the vehicle. I would definitely recommend this dealership to friends and family, or purchase another vehicle from them.

manchi0211

Mar 29, 2014

This was a peak life experience for me! Hands down...best customer service experience I've had in years! Top - notch products and staff! A++

lisaramirez1

Mar 25, 2014

I went to IPAC late on Saturday evening. I had an appointment with Larry Gillman to See a Dodge Charger. He was extremely nice and did a great job when I was undecided about the color and had him driving around looking for the perfect car. He had alot of patience since I had arrived late and kept him till after closing time of 9pm to help me get my car. He always had a smile on his face even though I was the only one left and it was almost 10:30pm. He was very polite from beginning to end and I never felt pressured. He did a fantastic job and I would recommend him to my friends and family. Annette Arellano was very friendly despite me keeping her soo late. She had my best interest in mind and got me a great deal. She was awesome and I'm glad she was there for me. Great job to both of them!!

sundaisy

Mar 25, 2014

The people at IPAC made me feel like family. I had a great experience with Justin Rodriguez. He answered all of my questions and concerns in buying a new car. I know if I needed anything for my car or have any concerns with it I know the friendly staff at IPAC will always be there for me. Thank You for everything that you have done for me in my experience in buying a new car.

KPlatzer

Mar 24, 2014

Purchased a new Pacifica from IPAC. Also punched bumper to bumper warrantee. Since we've had the car if you need to use the warrantee, you need to have a deposit because work will not even be looked at unless you have a deposit. Why? Because it's not covered. But the car was in a wreck and we wanted it to go back to dealer so we could insure the work was done correctly. BAD decision! The service and body department are under two separate umbrellas and all that happens is one blames the other. Plus they want YOU to drive the car between the two shops while they argue over who is at fault. The biggest person to pass the blame or to explain in a very loud voice why they don't stand behind their work is Paul Vega. I took the car to a different dealership and was told the car wouldn't have been allowed to leave the department in the condition the car was given to us in. We have a new Honda Fit Sport and a new Nissan Truck, a ford, a Hyundai and a Chevy and have not had this problem with the other dealerships--that was why when we needed two more cars, WE DID NOT BUY at IPAC!

gavonbr

Mar 22, 2014

I came into the dealership with the intention of simply looking at a used Jeep on the lot but ended up purchasing a new Dodge instead. This was by far the best experience I have had when it comes to the purchasing process. Larry was a really friendly and extremely patient associate (my wife and I have dealt with him in the past) so we knew right off the bat what to expect once we walked in. I have been utilizing this dealership for nearly 4 years now and not once have I had a bad experience from any of the departments. If you are wanting a new vehicle, this is the place to come and Larry is the sales associate to ask for.

Mmichelh7

Mar 21, 2014

Went into IPAC wanting to trade in my Honda Civic 2007 for a new car. IPAC payed off my old car and I didn't have to put any money down on my jeep patriot. I wanted black exterior and interior with the touchscreen and that's exactly what I walked away with. The sales people were very friendly and you have to go in there telling them what you want and they will work with you. The only problem I have come across with my new jeep is part of the driver side door inside popped out so I have to take that in for a repair. Other than that the jeep is great.

Thomas Hime

Mar 20, 2014

I gave Frank my information and what I was looking for and within ten minutes he had located a truck and we had a deal worked out. Came and saw the truck and it was everything he described and more, very pleased with the vehicle and the price. One of the easiest purchase I have ever made. Process was harmless from start to finish. Frank even delivered the vehicle to my place of business the next day, great customer service.

thomashime

Mar 20, 2014

I gave Frank my information and what I was looking for and within ten minutes he had located a truck and we had a deal worked out. Came and saw the truck and it was everything he described and more, very pleased with the vehicle and the price. One of the easiest purchase I have ever made. Process was harmless from start to finish. Frank even delivered the vehicle to my place of business the next day, great customer service.

DodgeFan#1

Mar 19, 2014

Right off from the get go I started with the reviews made on the dealership from customers. I visited the website did some browsing and started an internet chat with Ashley. She answered all my questions in a timely manner, and made inquiries for me on things I could not find on the website. I left a phone number and email address as requested and promptly received a reply via phone call from Justin Rodriguez and made a visit to the Dealership. I was introduced to Omar Campos (Justin) was helping out a customer. The personnel throughout the whole buying process were very courteous and professional. There are a lot of horror stories about the bargaining process between the salesman and customer. That was not the case here they were honest upfront and flexible on the numbers presented by both the customer and Dealership (Salesman). The dealership was very clean and presentable and the staff went out of their way to make my wife and I comfortable. I would like to commend your staff from beginning to end on their outstanding customer service skills. I am a retired veteran and can tell you that they take pride in their profession something that my wife and did as well when we were active duty. I would recommend family and friends (already did) on making "Ingram Park Chrysler Jeep Dodge Ram" their first stop. It was my pleasure doing business with your organization.

Gene003

Mar 19, 2014

Right off from the get go I started with the reviews made on the dealership from customers. I visited the website did some browsing and started an internet chat with Ashley. She answered all my questions in a timely manner, and made inquiries for me on things I could not find on the website. I left a phone number and email address as requested and promptly received a reply via phone call from Justin Rodriguez and made a visit to the Dealership. I was introduced to Omar Campos (Justin) was helping out a customer. The personnel throughout the whole buying process were very courteous and professional. There are a lot of horror stories about the bargaining process between the salesman and customer. That was not the case here they were honest upfront and flexible on the numbers presented by both the customer and Dealership (Salesman). The dealership was very clean and presentable and the staff went out of their way to make my wife and I comfortable. I would like to commend your staff from beginning to end on their outstanding customer service skills. I am a retired veteran and can tell you that they take pride in their profession something that my wife and did as well when we were active duty. I would recommend family and friends (already did) on making "Ingram Park Chrysler Jeep Dodge Ram" their first stop. It was my pleasure doing business with your organization.

omeezy

Mar 19, 2014

My name is Omar and my sales associate was named Omar as well, coincidentally enough!This was my first time EVER buying a new car. I was anxious nervous and excited all at the same time. Omar was not only patient with me and professional to the utmost, but he answered all of my endless questions and addressed my concerns equally, making my first time experience one to remember. He got me the features I wanted and even went above and beyond at that. I recommend my new friend Omar Campos to not only my friends and family, but also to anyone that wants to make a purchase without all the stress and anxiety that is stereotypical of buying a new car. Thanks again Omar! You're the man my friend!

ucme2020

Mar 17, 2014

This was a Nice car, at a great price. Sales was great and did not take to long. The Dealer is close to my home.

mfrost1985

Mar 15, 2014

I had a friend that purchased a Dodge Ram from IPAC and he recommended coming to check them out. I was in the market for a used full sized pickup and when I saw that there was a used Dodge Ram online. I called and asked about it as it had no picture. Frank Z. ran out into the rain to send me a text with pictures of the truck within the hour. Another dealership took 4 days to send me a picture of a vehicle and by the time they did, the vehicle was sold a couple of hours later. Needless to say, I was impressed with Frank's quick response.When I received the pictures I loaded up my family into our Jeep and I took my old Dakota (trade-in) and traveled to the dealership. When I got there, Frank explained to me that the vehicle had just been traded in over the weekend so it was still a little rough around the edges (still needed to be detailed, washed, still a sticker on the back window, etc.) I told him that it was not a problem and we took the truck for a spin. I was impressed with the truck and decided that I would take it. Frank was accommodating and answered all of my questions while we worked the numbers on the truck. It was getting a little late in the evening when we finally finished everything up and I could tell that Frank was feeling a little rushed, but he hung in there and didn't let it show too much. Frank even went out to scrape the sticker off of the back of the truck when I was finalizing everything with the finance department. When we were transferring the personal contents from the trade-in to the Ram I only had one key in and and asked about the second key. He told me that there wasn't one. When I asked him how much it would be to get a second one, he told me that it would be about $150. I asked him if they could throw another key into the deal, and he told me no. I was a little upset about that but I understood. On the drive home, I noticed that the light coming from my side was a little dim. I didn't realize that one of the headlights were out until I got home and upon further inspection, there was a giant star in the center of the windshield (didn't see it initially because of the rain), one of the fog lights were broken out too! I also had to stop off and get some gas as I was left with a little more than 1/8 of a tank. I replaced the headlights but called Frank and asked him about the fog light and the star in the windshield. He told me that they weren't going to do anything about the star, but to bring in the truck about the fog light. They will be replacing it on Tuesday or Wednesday. All in all, there were somethings that IPAC could have done better, but overall they are a good dealership and understand that they are operating a business. I would recommend them to a friend, but would caution them to make sure that they check every nook and cranny of the vehicle before they take it off the lot.

michaelgray

Mar 14, 2014

Great customer service by Scott Gonzales. I would recommend this dealership to friends and family. Everyone was attentive and ask if I was being helped or need anything.

boogs2014

Mar 11, 2014

Antoine Jackson was very nice, and informative on the product. Service was outstanding!! We found this car on the internet,and Impac stood by the internet pricing.

Dana Very Happy Customer

Mar 10, 2014

Dealership was wonderful to work with they ran numbers and started trying to make a deal before they even ran my credit really worked hard for your business. Been to six other dealerships before this one and was very happy with the way they did business. I found the car I wanted online and it was exactly as they had posted it not different priced or in awful shape my sales associate was great to work with and had me in and out in no time it was by far the best car buying experience I have ever had. I would recommend Juan Pantoja to anybody looking for a car. Thanks, Very Happy Customer

dsatt

Mar 10, 2014

Dealership was wonderful to work with they ran numbers and started trying to make a deal before they even ran my credit really worked hard for your business. Been to six other dealerships before this one and was very happy with the way they did business. I found the car I wanted online and it was exactly as they had posted it not different priced or in awful shape my sales associate was great to work with and had me in and out in no time it was by far the best car buying experience I have ever had. I would recommend Juan Pantoja to anybody looking for a car. Thanks, Very Happy Customer

gwaltney07

Mar 10, 2014

Juan was great and took wonderful care of us. He even went as far as helping unload my husbands work truck of 17yrs. into the loaner truck until his new truck was ready for pickup. Thanks again Juan you were awesome.

RReyes101

Mar 9, 2014

I have a very hectic schedule and was in the market for a new car. I looked online and filled out some information and was almost immediately contacted by a Mr. Omar Campos. He helped me with every question I had and gave me in detail any answer I needed. He was very helpful from the beginning to the end. The price was very reasonable and I actually stayed within my limit of spending I was hoping for. The dealership as soon as you walk in was very professional and I was helped every step of the way and had nothing hidden to me. Everything was explained fully and I really enjoyed my experience with buying a car and I will very likely refer this dealership and sales Associate Mr. Campos to family and friends. Thank you

rreyes101

Mar 9, 2014

I have a very hectic schedule and was in the market for a new car. I looked online and filled out some information and was almost immediately contacted by a Mr. Omar Campos. He helped me with every question I had and gave me in detail any answer I needed. He was very helpful from the beginning to the end. The price was very reasonable and I actually stayed within my limit of spending I was hoping for. The dealership as soon as you walk in was very professional and I was helped every step of the way and had nothing hidden to me. Everything was explained fully and I really enjoyed my experience with buying a car and I will very likely refer this dealership and sales Associate Mr. Campos to family and friends. Thank you

rds4112

Mar 4, 2014

I haven't gone onto a dealership lot in almost 10yrs. As dreadful as I was expecting it to be..it was quite a pleasant experience. Working with Tony was like having a long time friend watching out for you. He understood what I was looking for and where I wanted to be on price. He really looked out for me and helped so much in the process. I didn't have to haggle with any financing. Between Tony and Lorna it was smooth sailing. I would definitely recommend this dealership and every one that works there. I am very happy with my purchase.

Bob Willis

Mar 3, 2014

I had shopped at another dodge dealership and didn't like what they offered. I had never been to IPAC Dodge and was met by Larry Gilman when I arrived. I knew I wanted the 2014 Dodge Grand Caravan and was on a strict budget. Larry helped me get the most for my money and my trade-in. He was extremely helpful throughout the whole sales production. I did test drive the Grand Caravan and Larry showed me how to operate the remaining features. Larry has kept in touch with me since the sale and has assisted in getting an appointment for a very minor imperfection in the window tinting. I would highly recommend IPAC Dodge Chrysler Jeep to any of my friends as long as Larry Gilman was the salesperson. He is the best salesman I have seen in a long time.

Mercado7

Mar 3, 2014

Omar campos was an excellent representative for Ipac's commitment to customer satisfaction,my wife and I were completely satisfied with the service provided,and our experience.Omar delivered on his promise to make our buying experience easy,and pressure free. When it was time to go into finance Annette was very quick and helpful,that process was short. Annette was excellent even though she was a little under the weather she didn't let it bother her. I will recommend this dealership to anyone we know looking to buy a vehicle.

rwillis1

Mar 3, 2014

I had shopped at another dodge dealership and didn't like what they offered. I had never been to IPAC Dodge and was met by Larry Gilman when I arrived. I knew I wanted the 2014 Dodge Grand Caravan and was on a strict budget. Larry helped me get the most for my money and my trade-in. He was extremely helpful throughout the whole sales production. I did test drive the Grand Caravan and Larry showed me how to operate the remaining features. Larry has kept in touch with me since the sale and has assisted in getting an appointment for a very minor imperfection in the window tinting. I would highly recommend IPAC Dodge Chrysler Jeep to any of my friends as long as Larry Gilman was the salesperson. He is the best salesman I have seen in a long time.Robert C. Willis

Andy

Feb 28, 2014

Larry Gillman was wonderful to deal with while shopping for a new vehicle. He took the time to show me a variety of vehicles on the lots and also took me for a test drive of the vehicle I was interested in. He understood that I was looking for certain features and working within a budget and helped make this work for me. Customer Service all around was excellent. Would recommend Larry and this dealership to anyone looking for a new vehicle. Larry was excellent at follow-up and keeping me posted on where things were at with some additional equipment that I was having installed on the vehilce. I did not have to track him down - he keep me up-to-date with the latest and greatest status on the materials and when they would arrive at the dealership. Would definitely recommend Larry and this dealership.

ascheri

Feb 28, 2014

Larry was wonderful to deal with while shopping for a new vehicle. He took the time to show me a variety of vehicles on the lots and also took me for a test drive of the vehicle I was interested in. He understood that I was looking for certain features and working within a budget and helped make this work for me. Customer Service all around was excellent. Would recommend Larry and this dealership to anyone looking for a new vehicle.Larry was excellent at follow-up and keeping me posted on where things were at with some additional equipment that I was having installed on the vehilce. I did not have to track him down - he keep me up-to-date with the latest and greatest status on the materials and when they would arrive at the dealership. Would definitely recommend Larry and this dealership.

janiev

Feb 27, 2014

The dealership is a little unoraganized not knowing what cars are in stock but the sales person are awesome they go out of their way to get you into your car as quick as possible no pressure no hurry.

janiefloresvillarrea

Feb 27, 2014

The one main thing I didn't like about the car dealership is that it is not organized, the company doesn't know what cars are in stock and where they are located. Branden was a amazing patient and willing to work out any problems to help us get into the vehicle thank you ipac..

2789790I

Feb 22, 2014

Was very satisfied with my purchase at IPAC. Every one was very friendly and helpful. Roger was very pleasant and helpful and I would recommend my family and friends to him.

Julicessal

Feb 18, 2014

Very good experience buying, great overall! I had trouble before but ipac was very helpful on my recent purchase. No doubts next time i buy will be here!!

vanessab85

Feb 18, 2014

Larry white made my experience awesome it was my first time buying a car he walked me every step of the and answered all my questions and concerns. He made me feel welcomed. Ipac is a place I would recommend and I would recommend them to go with Larry white. Thank you Larry white.

mmedina83

Feb 17, 2014

Let me start by saying I wasn't having the best of days due to the very horrible experiences we had encountered the day before and day of at other dealerships. That along with the recent passing of my husband I was not in the mood for haggling. Well from the moment we stepped on the lot I already felt good that the sales reps didn't swarm to us like vultures. We walked in an were welcomed with a warm greeting by Larry White and already felt at ease, but still at that unsure moment. I already knew what I wanted and did my research on pricing and what I wanted to pay. Larry showed me a few in my price range and I had given him a number and with the incentives and other features he honestly told me that may not be realistic. It was then I knew I could trust Larry. I felt as though he was looking at my best interest and not the money I was gonna spend. I could have easily paid cash for the vehicle but he advised me for what I wanted and additional incentives I should finance a certain amount and this could also help my credit. I can honestly say from this point it was easy sailing, from getting insurance, finance and the whole atmosphere of the dealership everyone put me in a great mood and for the first time since the passing of my husband I was smiling. While in the process of the paperwork I was still in a state of disbelief that I was purchasing my first NEW vehicle and it wasn't until Larry handed me the keys and I sat in it and started it that I realized this was mine. It was an emotional time for me and I was very glad that Larry was there to help to make this process as easy as possible and I would like to not only thank him but the whole team at the dealership for all their smiles while passing by and just pleasant and upbeat attitudes throughout our visit.

Melody

Feb 14, 2014

Let me start by saying I wasn't having the best of days due to the very horrible experiences we had encountered the day before and day of at other dealerships. That along with the recent passing of my husband I was not in the mood for haggling. Well from the moment we stepped on the lot I already felt good that the sales reps didn't swarm to us like vultures. We walked in an were welcomed with a warm greeting by Larry White and already felt at ease, but still at that unsure moment. I already knew what I wanted and did my research on pricing and what I wanted to pay. Larry showed me a few in my price range and I had given him a number and with the incentives and other features he honestly told me that may not be realistic. It was then I knew I could trust Larry. I felt as though he was looking at my best interest and not the money I was gonna spend. I could have easily paid cash for the vehicle but he advised me for what I wanted and additional incentives I should finance a certain amount and this could also help my credit. I can honestly say from this point it was easy sailing, from getting insurance, finance and the whole atmosphere of the dealership everyone put me in a great mood and for the first time since the passing of my husband I was smiling. While in the process of the paperwork I was still in a state of disbelief that I was purchasing my first NEW vehicle and it wasn't until Larry handed me the keys and I sat in it and started it that I realized this was mine. It was an emotional time for me and I was very glad that Larry was there to help to make this process as easy as possible and I would like to not only thank him but the whole team at the dealership for all their smiles while passing by and just pleasant and upbeat attitudes throughout our visit.

JanetteR

Feb 12, 2014

***Do not take your car to get serviced at IPAC ****First of all, I had the check engine light on and it took them 1 week to look at it. Then once they discovered what it was. They said it would take 1-2 days to get fixed. After making an appointment to drop off vehicle, they finally take a look at my car on the fourth day. Even though they claimed that they were working on it since day 1. I know they werent working it from day 1-3 because on day 4 they said they just discovered something else was wrong when they opened it. On top of not looking at my car till the 4th day, now they claim my battery is dead and needs to be jumped started to start the car. I had no battery issues before this point at all not even a flicker of any light or dimness of any light within the car. When I told them that they must have left something on they claimed they didnt, but were quick to want to charge me nearly $300 for a new battery. They refused to admit they did something wrong and correct the issue by replacing my battery which had no issues when it went in. They claimed it was the cold front. That is ridiculous I lived in weather would drop below 30 degrees for at least a month and I never once had an issue with battery on either of my cars and neither did any of my friends and co-workers.Please do not take your car to IPAC unless you want more problems with your car than what you went in with.

Spursfan

Feb 10, 2014

Todd was the perfect sales representative! He was never pushy and understood my budget and needs.

cro1173

Feb 10, 2014

What I don't understand is why wouldn't my review be accepted. If i felt that my experience with Rob or your Dealership was less than good, I would have walked away. Rob was honest and straight forward. Rob looked me in the eye and listened when I talked. There was no xxxxxxxx just just honesty and answers. The deal was sealed with honesty and a firm handshake.Johnny and Annette were a pleasure to work with.

lamurray1966

Feb 9, 2014

Todd is an invaluable asset to IPAC. He showed me various models and assisted in helping me decide on the right vehicle. In addition to viewing SUVs and test driving, he texted me back information I forgot to ask in person - several times. Todd is not a pushing salesman but a person who listens and attempts to find the right vehicle for the right price for customers. Todd also demonstrated great patience while I vacillated between 2 different SUVs never making feel guilty or pushed to make a decision. I have no doubt that he will be my next sales representative in my next auto purchase again.

ericajustin

Feb 1, 2014

I went in search of a used car. I had a price range I was trying to stay with. I didn't have valid licence because it was expired. But it was the weekend and had to wait til Monday. Had very little down My salesman was ex military and was training a rookie. The only vehicle that was in my price range was a dodge avenger 2014. I did want to take the vehicle but when I told them I wanted to think about it the guy from "finance" and my sales rep got visibly upset. They told me there was nothing to think about. And that I had wasted their time. This is a vehicle that I am going to pay for the next six years. I think I should be allowed to think about it. Needless to say, I got my licence Monday morning. Went to Boerne Dodge Tuesday and found me the vehicle I wanted and the price I wanted. These people treated me like I was nothing. I may have had issues that needed to be worked around, but it you would have let me think it over, I would have been there Monday to pick up my car. Never again.

Chriso8

Jan 31, 2014

Everything was awesome had a good experience with the guys that help me out. Juan gave me great customer service answer all my questions. He showed me a wide variety of jeeps and help me pick the one I liked the most. Came back home driving a beautiful 2014 Jeep Cherokee. I would totally go back to do business to IPAC and to Mr. Juan Ramirez . The same thing goes to Mr Victor Blades finance manager gave me awesome service help me in everything. Happy customer !!! Thanks guy's.

AllTheGoodNamesAreTaken

Jan 28, 2014

Robert was a great salesman; he was very friendly and helpful with very little pressure. The finance department worked great to find me the best deal possible; by that I mean they did find me a good deal. They took FOREVER to do so. It was 3 full hours from the time Robert took the paperwork to the finance guys to finance being ready to sign the papers. It was such an ordeal that we didn't even discuss the after-market items I wanted to add to the vehicle. From the time we got there to the time we left, it was over 5 hours and I had my 3 young kids with me who were now starving and VERY restless. So, rather than wait 2 to 3 more hours for the make ready, Robert suggested that I bring the car back later for it. The car was very dirty, inside and out, and I hated taking delivery of a vehicle that I could not see if there were scratches or anything, but with the kids, I agreed and went on. I went back the following Monday first thing. The "Make Ready" was HORRIBLE. They took just over 2 hours to do a job I could have gotten at any gas station with a drive through car wash in 5 minutes. There were still scuffs all over the passenger seat back, and both passenger side doors leading me to believe they only cleaned the driver's side. The dash and console were not cleaned. On the exterior, there are dirt and marks all over the place, some of the marks look like primer that rinsed down to the trim that was not cleaned off. They left a spray cleaner and rag laying on the back seat. I would have sent it back for another washing, but I had already wasted 2 hours waiting for the first pass, I didn't want to wait again. I cleaned the inside yesterday and plan to detail it myself this weekend, hopefully all the marks come off. I also found someone else's CDs under the front passenger seat and 2 phones programmed in the Uconnect. This makes me think that someone had bought the vehicle and returned it. This was not mentioned to me during the sale. When I asked about the excessive mileage (320 miles), I was told it had been on the lot for a while; the inspection sticker is 5 months old, so this seemed plausible enough at the time. Did they sell me a used car as a new one? In the end, if you decide to buy from IPAC, go early, try to leave the kids with a sitter, and plan for it to be a full day event.

AllTheGoodNamesAreTaken

Jan 28, 2014

Robert was a great salesman; he was very friendly and helpful with very little pressure.The finance department worked great to find me the best deal possible; by that I mean they did find me a good deal. They took FOREVER to do so. It was 3 full hours from the time Robert took the paperwork to the finance guys to finance being ready to sign the papers. It was such an ordeal that we didn't even discuss the after-market items I wanted to add to the vehicle.From the time we got there to the time we left, it was over 5 hours and I had my 3 young kids with me who were now starving and VERY restless. So, rather than wait 2 to 3 more hours for the make ready, Robert suggested that I bring the car back later for it. The car was very dirty, inside and out, and I hated taking delivery of a vehicle that I could not see if there were scratches or anything, but with the kids, I agreed and went on. I went back the following Monday first thing. The "Make Ready" was HORRIBLE. They took just over 2 hours to do a job I could have gotten at any gas station with a drive through car wash in 5 minutes. There were still scuffs all over the passenger seat back, and both passenger side doors leading me to believe they only cleaned the driver's side. The dash and console were not cleaned. On the exterior, there are dirt and marks all over the place, some of the marks look like primer that rinsed down to the trim that was not cleaned off. They left a spray cleaner and rag laying on the back seat. I would have sent it back for another washing, but I had already wasted 2 hours waiting for the first pass, I didn't want to wait again. I cleaned the inside yesterday and plan to detail it myself this weekend, hopefully all the marks come off.I also found someone else's CDs under the front passenger seat and 2 phones programmed in the Uconnect. This makes me think that someone had bought the vehicle and returned it. This was not mentioned to me during the sale. When I asked about the excessive mileage (320 miles), I was told it had been on the lot for a while; the inspection sticker is 5 months old, so this seemed plausible enough at the time. Did they sell me a used car as a new one?In the end, if you decide to buy from IPAC, go early, try to leave the kids with a sitter, and plan for it to be a full day event.UPDATES: I also did not have the full down payment they wanted, so they suggested that I give them a check and they would hold it until the date of my choice; I chose the following Friday when I was to get paid. It is now Thursday preceding the Friday for them to deposit my check, I woke my kids early to take them for breakfast, placed the order, gave my debit card to the cashier, it was declined. The check they were going to hold until tomorrow cleared my bank last night. 1 overdraft fee so far, and 4 transactions pending that may get overdraft fees of their own. I called and spoke with Wes, he was very helpful and had a check cut for me very quickly for me to go deposit and write him a new check for the down payment that they will hold until tomorrow. This still ate up my entire lunch break and 2 full gallons of gas, and now I have to keep my fingers crossed that their check clears my bank before my other pending transactions.Regarding the poor Make Ready, Johnny has given me two basic washes at the Wash Tub and 8 gallons of gas.Regarding the possibility of my new car having been used, Johnny explained that it was transferred from another dealership and may have been used as a loaner.Robert has continued to be helpful throughout this process and I would still highly recommend him if you do go with IPAC.

ricardo.romo80

Jan 28, 2014

I saw a car that I really liked... went in and spoke to Charlie Morgan... told him what I could afford... he made a great deal.... within 2 hours I was out in my car.... Thanks Charlie.... if anyone is interested in buying I would recommend Charlie Morgan... Great Guy....

jnichols

Jan 26, 2014

I had submitted an online inquiry advising of the specific vehicle I was interested in. After communicating with the salesman via email all day. I set up an appointment to see and test drive a 2014 Jeep Cherokee 4WD. This location is approximately one hour from my house. I had a check in hand and ready to buy. When I got there, the salesman initially told us that it sold that morning, although it was still listed on the website and that I set up the appointment with him. We gave him the opportunity to see if he could locate another exact vehicle. But then he didn't even know what options I wanted after I had contacted them directly with all those specifications before I made an appointment. Before going to search for one, he wanted me to sign some paperwork and value my trade in. He also kept pushing me, asking "if I find one like it today are you prepared to buy?". Pretty bold considering I hadn't even seen or driven the vehicle. After he leaves us for a while, he comes back stating that it actually hadn't sold but that it was the General Managers new demo vehicle and that he took it for the weekend. I could not believe the lack of customer service. In my car buying experience, I have never enjoyed the process, but poor customer service will not be tolerated if I am spending that much money with a company.

rustysatx

Jan 26, 2014

The whole experience was very good. Went out of their way to make sure that I was able to drive away with the vehicle I was interested in. I would make sure that anyone interested in a new car (or used) was referred to IPAC by me or my partner. I will be returning for my next vehicle.

Lerachka

Jan 25, 2014

Had a great experience, we got to see all the options there were, got a great price and an amazing deal. they worked very hard to meet our criterias and succeeded!

CherriMaley970

Jan 24, 2014

Our overall experience was great. Tony made us feel like we had known him for years. I appreciated that he didn't try to haggle with us over price I told him what I wanted to happen and they made it happen 100%.

Rickyandcandy

Jan 22, 2014

This was the second vehicle we've bought from IPAC and i was just as satisfied as I was the first time....they're awesome folks to deal with!!! Thanks go to Edward Ayala for making our buying experience wonderful.

Andye Collette

Jan 19, 2014

My husband and I went to Ingram Park Auto Center after doing a lot of research on the new vehicle we were in desperate need of. I had read wonderful reviews for Charlie Morgan and his ability to help people get financed.... all I can say is, wow, were they dead on!! Charlie showed us what we wanted to see, took his time with us and never once made us feel like we were under pressure. We actually left in the 2014 Jeep Cherokee Limited that we wanted with every feature we were looking for, AND- with a great price on our trade in- which was a good bit more than we anticipated. I would recommend Charlie and Oscar Fernando in financing to anyone and everyone who is looking for a new automobile. They are true professionals. We were even able to drive away with no down payment. I would give Charlie a 10 star review if I could! If you are in need of a new vehicle, please go visit Charlie Morgan- I promise you will not regret your decision!!!!

andyecollette

Jan 18, 2014

My husband and I went to Ingram Park Auto Center after doing a lot of research on the new vehicle we were in desperate need of. I had read wonderful reviews for Charlie Morgan and his ability to help people get financed.... all I can say is, wow, were they dead on!! Charlie showed us what we wanted to see, took his time with us and never once made us feel like we were under pressure. We actually left in the 2014 Jeep Cherokee Limited that we wanted with every feature we were looking for, AND- with a great price on our trade in- which was a good bit more than we anticipated. I would recommend Charlie and Oscar Fernando in financing to anyone and everyone who is looking for a new automobile. They are true professionals. We were even able to drive away with no down payment. I would give Charlie a 10 star review if I could! If you are in need of a new vehicle, please go visit Charlie Morgan- I promise you will not regret your decision!!!!

Beadav7

Jan 17, 2014

Very satisfied with all employees i came in contact with. I feel they were fair on price and it was a good day for me

manuelbr

Jan 17, 2014

great dealer ship out standing service and extremly friendly i will tell my friends an family to come by an get a car from ipac

shelbymolo

Jan 13, 2014

This place is so ridiculous. It has been 15 months since we bought our vehicle and we are still finding out how shady this place is. One - we did not get our paperwork when we left that day. I was told it was policy for us to receive it when we get our Tags. That should have been the red flag because I've never bought a car where they did not give me the paperwork the day I left with the car. When asking about the interest rate, I was never given an answer. I was never told how many months we were being financed for. And lastly, apparently ipac goes through smartpay service and not through ssfcu. I was never told this until I received an email, never told any details. Come to find out I am paying $4 extra for every transaction and guess what other surprise I receive 15 months later, smartpay charges you a 399 dollar lifetime fee to use them. Why in the world would I choose this option over ssfcu taking it out and giving me a discount for having them take it out themselves. How do I know this? Because I have had two other car loans through them that have done that. And if you ever need to talk to a manager, forget. It is amazing how many times they never received your message. I'm telling you, RUN and don't trade your vehicle in. They won't give you what it is worth. They screw you for their own well being. Shame shame shame on you!

joshwallace01

Jan 10, 2014

Justin was very very pleasant and knowledgeable. He listened to what my wife and I wanted and did his best to accommodate our requests. The financing staff was also extremely friendly and helpful. Anette was very patient with my young children in her office after a long day, and a pleasure to work with. Thank you to everyone that we dealt with yesterday.

cristina32

Jan 9, 2014

Charlie Morgan is a excellent sales man. He was my sales person when I bought my new dodge Nitro 2011, I just told him what I was looking for and he knew what to show me. That's why when I wanted to help my son purchase a used vehicle, I requested Charlie Morgan. I have recommend him as the sales person to go to at IPAC.

RDelreal2014

Jan 7, 2014

Armando Vela approached my husband and I and he was very helpful and friendly. He helped us out a lot. Which ever vehicle we wanted to test drive or just see he brought it out to us. Over all he was a great sales men. Would definitely send family and friends to this dealership and have them ask for Armando Vela.

TRH

Jan 4, 2014

I would particulary credit salesperson Todd Waldo with the enthusiasm I have for the dealership

Sarmad

Jan 4, 2014

Was great decision to go to this place and met friendly guys who helped and advised me to take my decisionIn the future if I wanna trade my truck or buy another car ,I would go to the same place and hopefully ask the same guy to help me ..

secocreek

Jan 4, 2014

Todd Waldo was an excellent salesperson. Indeed, my wife and I agreed that he was thevery best dealer representative that we had ever encountered. Friendly, very thorough, and hardworking!The only negative is that the delivery of the Jeep to us was so very slow...at least 3 hours.The tires/wheels had to be changed from our new vehicle...and it was at the "end of theline" in the Service Dept. Mr. Waldo took it back to have it washed and prepped, andended up doing the washing himself! And we had to leave San Antonio without ownersmanual and other papers related to the vehicle; Todd checked and said there was a"backlog" and they would be mailed.We also found the Financial rep, Victor, and he was also excellent, courteous, and fast.No "hard sales" as typical of other dealerships.Overall, a very good experience. The dealership is obviously selling lots of vehicles...but given paragraph 2 above, they can't handle the concept very well!

xdreddedx

Jan 1, 2014

Great job. Very respectful and I wasn't the easiest to get along with. But they flipped my attitude quite quickly. Thank you for all your help Brandon

Mopar311

Jan 1, 2014

When I arrived at the dealership I was cordially greeted by a kind man who offered to help with any assistance I may need. I told him being disabled I didn't want to spend all day haggling back and forth on prices because my back couldn't take the stress. I informed him of the budget I was looking to stay within as well as the car I was interested in. He immediately took me to the selected set of inventory he deemed appropriate for my criteria, within less than half an hour I was already doing paper work and looking forward to driving that baby home. I would definitely recommend Jody to anyone looking for a new car as well as this dealership all together. John

Janellef_14

Dec 24, 2013

I had a great experience at IPAC. It was fast and easy my boyfriend is really happy with his new truck. Definitely will be returning and will recommend to friends and family.

Justdelk

Dec 22, 2013

By far the best car buying experience I have ever had. Recently bought my new jeep here and I'm 100 percent satisfied. The whole sales team was very professional. I would highly recommended this dealer.

teresilp

Dec 21, 2013

Purchased 2014 Jeep Cherokee, on 30 NOV 2013 from IPAC. Not what we expected, already having engine problems. We took it back to the dealership and we were very disappointed with the cutomer service. We were told it would be several days before we would have our "2014 Jeep Cherokee" back. No loaner and not even someone offering to give me a ride home. We normally purchase our vehicles from "ANCIRA" but took a chance with another dealership, (our mistake) buyer beware!

texnole

Dec 21, 2013

2nd car from Jody Seabolt. Couldn't be happier, friendly, knowledgeable and professional. In and out same day, love the new Dodge Dart, I will be back when I need a new car!

author Virginia McKevitt

Dec 15, 2013

This has been the best experience with a dealership in my entire life. Robert Ortega was the most pleasant and helpful salesman I have had the pleasure of meeting. We live in Chattanooga, Tennessee and were here visiting our grandson who joined the Air Force and decided we need a vehicle to pull behind out RV. We looked through several adds on the internet, stopped at a few places we had chosen, and finally chose Ingram and we are glad we did. Hands down there were no comparison to this dealership, from Robert all the way to finance, even with our constant changing minds they never grew tired of us and treated us like family. If I could carry them around in my pocket and pull them out when someone needed a car I would. I can't say enough good things about them. Jeff and Virginia McKevitt

virginiamck

Dec 14, 2013

This has been the best experience with a dealership in my entire life. Robert Ortega was the most pleasant and helpful salesman I have had the pleasure of meeting. We live in Chattanooga, Tennessee and were here visiting our grandson who joined the Air Force and decided we need a vehicle to pull behind out RV. We looked through several adds on the internet, stopped at a few places we had chosen, and finally chose Ingram and we are glad we did. Hands down there were no comparison to this dealership, from Robert all the way to finance, even with our constant changing minds they never grew tired of us and treated us like family. If I could carry them around in my pocket and pull them out when someone needed a car I would. I can't say enough good things about them.Jeff and Virginia McKevitt

felix210

Dec 9, 2013

Jody Seabolt did a great job helping me obtain my new Dodge Charger. Everything was pretty quick and no pressure about payment. would recomend to anyone buying a new car.

kimlaw56

Dec 9, 2013

I've always had great success in my vehicle purchases at IPAC They are truly the best. Larry Gillman was very helpful and informed. Thanks

cagecom

Dec 3, 2013

IpacI'm so let down by Ipac service and ivan (in charge) of service.... When buying the car they made me feel line they were really gonna take care of me. We've had the 2013 dodge dart for 7 months now. Ever since we has the vehicle we has problems with the front tire sensor... After taking the vehicle there three times for the same problem they never fixed it... Finally I went to discount tire and they showed me three tire were bad, and the sensor fault was a loose sensor just laying in the tire, with a regular valve stem !!!! Not a tire sensor stem !!!! They opened the tire right in front of me ! I was needles to say shocked and pissed ! I went back to Ipac and Ivan basically just laughed at my face.... And the sales manager told me to call continental tire !!!! Or buy the tires from them and they would send them in to see if continental would warranty them... Yeah right buy more has tires !!!! I don't think so.

ricusa

Nov 26, 2013

It was A cold wet day, Yet Larry walked all over locating the Jeeps, we were interested in looking at.He was very nice to talk with and very knowledgeable, about the cars ,service needed, how the car operates and even hooked up our econnect to our cell phone.I certainly will recommend him and everyone else we dealt with.

Tf8088

Nov 25, 2013

Great staff; Chris worked hard getting us the best price. No smoke and mirrors. Polite, friendly; best time I have had shopping for a car. The only dealership for me. When you look for a car go Dodge and Chrysler. Go to IPAC and ask for Chris. You will not be disappointed.

belindanatalie22

Nov 23, 2013

Chad was excellent. . This is my second vehicle purchased with him.. matter of fact I bought two last night.. highly recommended for all circumstances. clean and friendly place they stayed until 11 pm due to my schedule

Hs64

Nov 19, 2013

Service was great, I was greeted instantly I came on to the dealerships lot. Mr. Guzman was very polite and welcoming to me and my family. Any questions or concerns we're answered without hesitation. I came home with a new vehicle and we'll impressed with the dealer service

zachnoah2

Nov 16, 2013

We have purchased a lot of vehicles, and this one by far is the best experience we have had yet. Christopher Cueva made us feel very comfortable on this purchase, and he made sure that we were completely 100% satisfied with the purchase. We will highly recommend Christopher Cueva and the Team at Ingram Park Auto Center going forward!

gloria69

Nov 14, 2013

Justin chin was very helpful with the purchase of our new vechiel we are very satisfied with our purchase.and when we are ready to do our second purchase we are definitely will come back to Ingram park Chrysler... thank you so much.... Justin chin

dvporter

Nov 12, 2013

Mike was great and very patient showing us several trucks. He was also very knowledgeable and worked to get us a great deal. Thank you!

ljtodd123

Nov 11, 2013

This was the best experience that I have ever had while buying a vehicle of which I have bought a few over the years. The facility was clean, and the staff were friendly. Jody made my wife and I feel like we were the most important people in the world while we were there. I have already started telling people that they need to go to IPAC for their next vehicle. I will be back when it is time for me to get my wife her next vehicle. Thank you again

Christina Wisneski

Nov 6, 2013

Never heard back from the dealer on a car I was interested in possible buying! They must been selling so many cars that missing a few customers doesn't matter!!!!! Your Lose!

MsPatDee

Nov 6, 2013

This is my second time to purchase a car with IPAC, and Larry White as my sales representative. Larry worked diligently with me to insure I could trade my 1st vehicle in for my new purchase. Larry White in Sales and Victor Blades in Finance answered all my questions. Thank you, sirs...for a job well done. And yes, I'll recommend your company to my friends. Patricia Doxie, New 200 Touring Owner!!!

squaw

Nov 5, 2013

I was very satisfied with Mr. Michael Gonzales. He was very thorough in the process of purchasing my new vehicle. His patience in explaining all features on the Jeep Compass was helpful and did not leave until I understood how to execute them. I would definitely recommend him to my family and friends as well as the dealer.

guadalupelazo

Nov 3, 2013

I give this dealership a 5-Great because we have dealt with Charlie Morgan and Annette Arellano on purchasing a previously owned vehicle and recently on a new vehicle because they have gone beyond themselves to extend their professionalism, their kindness, and have gone through all that is expected and beyond to assist in every way possible to make us feel like we were important. Charlie Morgan is exceptional in his professionalism and exceeded our expectations in his assistance, he is a very respectful and has a comfortable disposition. This made it so comfortable to go through this process with Charlie Morgan. Annette Arellano's disposition allowed us to feel like we were part of the IPAC family. We enjoyed our experience with Charlie Morgan and Annette Arellano, and although the process was lengthy we were made comfortable enough to enjoy the experience. Annette Arellano made us feel like old friends. I have and will continue to recommend IPAC, Charlie Morgan and Annette Arellano to family and friends. Our first time experience was amazing because my husband and I had and have only one vehicle, the one vehicle we had decided to finally break down at a very bad time, Charlie Morgan was highly recommended by our friends and a couple of family members and their experience so we went to see him. Charlie Morgan and IPAC helped us when we needed it the most, and Annette Arellano assisted in putting our mind at ease about the whole process. We will continue to take our business to IPAC, Charlie Morgan, and Annette Arellano for as long as they work as a team, we are truly grateful for their assistance and all their help.

giokay1

Oct 31, 2013

I bought a chevolet Silverado and we had such a great experience at ipac. great customer service rosie and todd r a great sales team to the company very friendly,nice and helpful sales team. Daniel was also a great person who also help us with a deal we had and then gave us a better deal.when we first walked in we thought we were walking empty handed but thanks to there hard work we drove off with a truck.thank u guy especially rosie thanks for all your help.very great customer service I sure will recommend u guys.

hmcjoiner

Oct 31, 2013

Jody contacted me via internet questions and gave me all the info needed to make an informative decision on my 2013 Charger RT puchase. The dealership worked on getting me the best possible deal and I love the Car. Thanks Jody for the great service!

Enkirch01

Oct 28, 2013

We had a great experience with the purchase of our 2014 Dodge Avenger Larry White was our Sales person his patient and knowledge was great and he made the whole bying process a good experience.

mooresh83

Oct 27, 2013

My wife and I always loved the Dodge Challenger and preferred it over all the other retro muscle cars on the market today. When I first went to Ingram Park Dodge I really wasn't ready to buy yet but, wanted to test drive a Challenger and see what they were priced at. I was met by Larry Gillman at the dealership and he was very welcoming and attentive to everything I was looking for in a Challenger. Once he knew what I was looking for he immediately took me to every Challenger on every lot. He worked extremely hard and diligently to find exactly what I wanted in the Challenger Redline edition. He found the exact year, color, and options I wanted in the vehicle and he was able to work a perfect deal I couldn't pass up. He got me within $30 of my current trade-in car payment which was a huge selling point for me. Larry was able to negotiate the Redline racing stripe installation for me that was the icing on the cake. I am thoroughly impressed with Larry Gillman's professionalism, courtesy, and willingness to negotiate a good deal. To Larry and all the staff of Ingram Park Dodge, I Thank You for such a great buying experience. I just hope I enjoy my new Dodge Challenger Redline half as much as I enjoyed the experience of buying it from Ingram Park Dodge. Great Job Larry!Signed,Shon A. Moore

Tate11

Oct 27, 2013

Both Todd Waldo & Del Ryan Alvarez were GREAT to work with. They were both very thorough with giving me information on the Dodge Durango that I purchased. Both of them gave me a lot of things to consider as I went back & forth between a 2013 dodge & a 2014 dodge. Ultimately, I walked away purchasing a 2014 Dodge Durango that I am absolutely in love with & I will definitely recommend this dealership to family & friends!!!

Bmh_52

Oct 14, 2013

My experience was amazing I was greeted immediately by Del Ryan he really listened to what I was looking for, he was knowledgable about the vehicles on the lot . I appreciate the patience and simplicity of the buy itself I was in and out with the car I wanted in a matter of hours . The car was filled with gas and was cleaned from top to bottom . For a great car buying experience I highly recommend ipac and Sales associate Del Ryan

ds1309

Oct 12, 2013

Great service. I have several vehicles purchased from IPAC --- great service keeps me and my father always buying from IPAC-- I always enjoy my service from Dan and Ron in Servicing --

ollie1

Oct 4, 2013

I like to thank everyone at IPAC for their outstanding service.! Their HELPFULL / FRIENDLYNESS, was brilliant.!Price of the car was excellent..We already been to Alamo Mobility.Best RegardsRosemarie Burgess

moisese68

Oct 2, 2013

My experience over all was fine. My only complaint is i received my truck with 1/4 of gas and it was dirty on the inside, that to me is unacceptable.

Dark

Oct 1, 2013

We were very pleased with the assistance provided to us by IPAC's employee Charles Hutchings during our recent vehicle purchase. Although we selected the dealership because of its closeness to our neighborhood and ease of access for any future vehicle service trips, we were very surprised by how easy the process was this time around. Our prior purchase experience at a local Kia dealership in 2006 left us with a very bad taste. But our trip to IPAC was completely the opposite. Our salesman was extremely patient with our constant inquiries, testing of numerous vehicles, listening to the spouses haggle over special features, and the bouncing back and forth in our choices of final vehicle. His willingness to go back and forth to the office for keys to the numerous vehicles we tested was greatly appreciated. He never lost his smile, and we never felt rushed. When it came time to close out the paperwork, Annette in Finance kept her sense of humor when we had to completely re-do the paperwork because we had, again, changed our mind on the final vehicle at the last minute.

jkdark

Oct 1, 2013

We were very pleased with the assistance provided to us by IPAC's employee Charles Hutchings during our recent vehicle purchase. Although we selected the dealership because of its closeness to our neighborhood and ease of access for any future vehicle service trips, we were very surprised by how easy the process was this time around. Our prior purchase experience at a local Kia dealership in 2006 left us with a very bad taste. But our trip to IPAC was completely the opposite. Our salesman was extremely patient with our constant inquiries, testing of numerous vehicles, listening to the spouses haggle over special features, and the bouncing back and forth in our choices of final vehicle. His willingness to go back and forth to the office for keys to the numerous vehicles we tested was greatly appreciated. He never lost his smile, and we never felt rushed. When it came time to close out the paperwork, Annette in Finance kept her sense of humor when we had to completely re-do the paperwork because we had, again, changed our mind on the final vehicle at the last minute.

shelbymolo

Oct 1, 2013

We bought our Jeep here a year ago. Amazing how after a year, I still find out things that their financial person never told us that are costing me an arm and a leg. This place is shady right down to the GM. I wonder what kind of incentive you offer to your employees to sell crappy maintenance plans that are not worth what you are charging. I say this because even though we told your financial guy we were moving in less than a year, he told us that we could still use the plan no matter where we went. LIES! Also, think it is pretty shady that you don't give your customer the paperwork until the plates come in, hmmmm...could it be because you don't discuss ANYTHING with the customer. I did not find the interest rate or number of years on my loan until we picked up the paperwork. Shame on you and your company. We are military, and be sure I will tell all my friends to drive the extra miles and go to Ancira. To IPAC, don't contact me. I won't answer back, already did that a year ago with no real remorse. I don't care that you were ex-military, I don't know how you sleep at night.

docram5112

Sep 30, 2013

Thomas was extremely helpful and worked hard to get me into the vehicle I was looking for. I'd recommend IPAC and Thomas to anyone looking for a new vehicle!

raquel89

Sep 30, 2013

Our experience was terrific, Robert Ortega was our sales rep and he was very understanding of what my husband and I wanted. I would absolutely recommend him as a sales rep!

DANALILJAY

Sep 29, 2013

I came in one day to just test drive a dodge dart on my lunch hour, Robert Ortega greeted me and immediately got to work to find the car I wanted so we can test drive. After we got back from the test drive I told him I had no time to talk about prices and he left it at that, no trying to get me to buy it or anything which I liked! A lot of other dealers wanted to talk prices before even test driving. Soo thank u Robert I really appreciate it!

Johnpwalker1

Sep 25, 2013

The best part of the experience was Chad Tucker. He was very knowledgable about the vehicles and he was overall very pleasant. I had done all my research on my TWO trade ins and was ready to talk with this dealer about a new truck. Tucker met me when I came in on Saturday and we took another test drive. He then looked over my truck to get a trade in estimate. Then ran my credit score which was great. Then I met Mr. Jex. He is the numbers guy. He asked where I wanted to be on my payments and I told him. He took all the trade in information on my two vehicles and left. When he returned he low balled me on my trade ins and wanted me to put down a lot of money. I questioned him over the tradein value and he gave me some BS and started showing me a lot of chicken scratch numbers that he had done. Since I was trading in two vehicles I asked how much he was offering for each and he would never say. I also asked about the interest rate I could get and he would never answer the question. He left again, then returned and offered me a little more on my trade ins. I told him that wouldn't work. He then told me that the only way I could get the payment I wanted was to look at a 2013. I said maybe I should wait until some more 2014 trucks came out. He then brought up another vehicle that Tucker and I had discussed and said he might could work a deal on this one. After being there 5 hours and feeling like I had been put through an interrogation I gave in and made a deal. When it came time to give my down payment I asked if I could use the $200 dollar coupon towards the down payment. Tucker went to check and returned to tell me that it was applied to the discounts already. I said no one told me that. Tucker also gave me 8 gallons of gas. I said you mean after paying this much for a truck I don't even get a full tank of gas. He said the dealership no longer gives you a full tank of gas. I finally made it to the loan officer. I asked her about adding my wife to the title and she said someone should have asked me that earlier, she was alittle put out and said she would have to redo the some of the paperwork. I started signing documents and noticed she spelled my wife's name wrong. I brought this up and she seemed a little more put out. Long story short it was a very long day, I got low balled on my trade ins, I got 8 gallons of gas, but I did finally leave with a new truck. This was certainly not the same customer experience I had with a local Honda dealership.

BrianT89

Sep 24, 2013

I recently moved to San Antonio from LA and came without a car. After having a nightmare experience at Boerne Dodge trying to buy a Used Jeep Grand Cherokee, I thought I'd give the new option a look and see if I could make it work with my budget. I found a few lower cost 2014 options in Ingram Park's inventory online and sent an email in explaining that I was planning on purchasing pre-owned in the $25k range but might be interested in considering a new option if the price was right. Larry Gillman emailed me back almost immediately introducing himself and explaining what they had in inventory. Two days later I went into the dealership to look at some of the model's Larry had been emailing me about, the entire time Larry is friendly, not pushy at all, and generally seems like a nice person. A few hours later Larry and I had reached a deal on a new 2014 Grand Cherokee with modest, but still very nice options for right around $30k, the factory invoice on the vehicle. Maybe modestly more than I had wanted to pay but I definitely feel great with my purchase and was very happy to give Larry my business. I was incredibly impressed with his commitment to his customers, and even after he had made the sale, he helped me obtain the best insurance quote and followed me to the Avis rental agency all the way by SAT airport to deliver me the new vehicle. When it was all said and done it was well past 10PM when Larry finally was able to go home, and he invited me back the next day to gas my tank up on the dealership and take me through a few more of the features in my new vehicle. Great salesperson, excellent customer service. Thanks Larry!

Geno Webb

Sep 19, 2013

A wonderful experience, I am a first time buyer of a new vehicle. My salesman Chad Tucker was very knowledgable and professional with the purchasing process. I was able to ask him any question and test drove many vehicles until I finally decided on the 2014 Dodge Challenger. Chad patience with me and my lady was greatly appreciated and I will recommend many of my family and friends to come see him for a new ride. Job well done Chad!!! We will be back soon.

esquivelpam

Sep 19, 2013

Overall everything went great! Staff was great, friendly and very honest. My experience was good , no pressure what so ever. I will definitely be back , when I am ready for another vehicle.

genowebb1975

Sep 19, 2013

A wonderful experience, I am a first time buyer of a new vehicle. My salesman Chad Tucker was very knowledgable and professional with the purchasing process. I was able to ask him any question and test drove many vehicles until I finally decided on the 2014 Dodge Challenger. Chad patience with me and my lady was greatly appreciated and I will recommend many of my family and friends to come see him for a new ride. Job well done Chad!!! We will be back soon.

Samatha119

Sep 19, 2013

I was very skeptical going to a dealership due to recent experiences with another place. However, Charlie was amazing! He worked patiently with me even though I was at times not so nice. He was able to get me into the car I wanted and was not a "pushy salesman". I would totally recommend him to anyone looking to purchase a new or used car.

efg

Sep 17, 2013

I enjoyed the customer service & sencerity from the employees that worked with my husband & myself. They all took the time to make a connection with us on a personal note where we felt comfortable and satisfied with the sale.

efragozo

Sep 17, 2013

I enjoyed the customer service & sencerity from the employees that worked with my husband & myself. They all took the time to make a connection with us on a personal note where we felt comfortable and satisfied with the sale.

scaddell

Sep 16, 2013

Great Salesman his name is Del Ryan, he got us the best possible deal!!! Our Payments are right where I needed them and my car is awesome!! We will come back again!

ortegon

Sep 12, 2013

My overall experience was absolutely amazing as a first time buyer. Mr. Gonzales was very attentitve and helpful. I could not be more satisfied with my new car.

tjwhetsel

Sep 10, 2013

Todd Waldo went above and beyond a normal salesman's job to make sure I got the best service I have ever received from a dealership. I would recommend Ingram and Todd to anyone looking to purchase a new Dodge.

jnanez

Sep 7, 2013

Charlie, Wes, & Todd did everything they could to get me the jeep I wanted with the price I could afford. Thank you all for making my dream car come true. I am a customer for life. And Charlie, I did the Jeep Wave already :)

LauraK

Sep 6, 2013

In a word... REFRESHING! It was so wonderful to go to a dealership that was not pushing their own agenda and truly focused on our wants and needs while working with us to find the perfect price and vehicle. We got both! Todd was excellent at showing us different vehicles that matched our large families needs and taking us on necessary test drives. Annette was awesome in getting the finance price we really wanted; we traded in our old vehicle and our new payments are actually a few dollars less than our previous car payment! The last dealership I bought a vehicle with left me with a bad taste in my mouth. Bad customer service, bad salesman and a bad used vehicle! So needless to say, I was a bit hesitant to go through it again. IPAC was such an amazing experience, I can spend time being excited about my new car instead of stressing that I overpaid or received a vehicle I won't love. Thank you all! We will definitely be back should the need for another vehicle arise. :)

docgrimlock74

Sep 6, 2013

Omar did a great job in getting my family and I into a vehicle we can all fit in. I greatly appreciate all his services.

laurakturner

Sep 6, 2013

In a word... REFRESHING! It was so wonderful to go to a dealership that was not pushing their own agenda and truly focused on our wants and needs while working with us to find the perfect price and vehicle. We got both! Todd was excellent at showing us different vehicles that matched our large families needs and taking us on necessary test drives. Annette was awesome in getting the finance price we really wanted; we traded in our old vehicle and our new payments are actually a few dollars less than our previous car payment! The last dealership I bought a vehicle with left me with a bad taste in my mouth. Bad customer service, bad salesman and a bad used vehicle! So needless to say, I was a bit hesitant to go through it again. IPAC was such an amazing experience, I can spend time being excited about my new car instead of stressing that I overpaid or received a vehicle I won't love. Thank you all! We will definitely be back should the need for another vehicle arise. :)

papasfritas77

Sep 5, 2013

Had a very wonderful experience. Larry Gillman was very knowledgeable in all the vehicles I looked at. Very helpful.Pleased and excited with my new purchase.

12181218k

Sep 2, 2013

I really wasn't looking to buy, but when I spoke to Jody and test drove some cars I was specific of what I wanted. He went all the way into finding the car I fell in love with. I am grateful for Jody and am happy with my new car. He listened and I am glad. I was going to leave when he found the car and that was that. Thank you IPAC, for doing a good job.

erikgenerik

Aug 29, 2013

I was recently searching for a 2014 grand cherokee limited, V8, 4X4, in my search I found that there were no vehicles within 250 miles of San Antonio that matched what I wanted. When I started calling dealerships to have them assist me in my search, Larry White from IPAC told me over the phone that there were two vehicles on his lot that were EXACT matches to what I wanted. When I arrived at the dealership two hours later, Larry greeted me nicely and walked me over to the lot. When we arrived near the new grand cherokees, I asked him where the two were that matched what I wanted. He immediately started looking erratically in the windows to see which ones were 4x4, when he couldn't find one that matched what I wanted, he started trying to dissuade me on buying a 4x4 saying things like "c'mon man...do you really need four wheel drive?" Long story short, he never found the vehicles he said he had on the lot. We ended up going back in his office and doing paperwork for the Jeep that he was going to, as he stated "do all the legwork" to find for me. He stated that he would search for a Jeep and call me soon. I called him the next morning and he rushed to get off the phone with me saying he'd call me back in a little bit. It's been 3 days since I was in the dealership and Larry has not once called my phone, even after he stated he would. From the lying to get me to go to the dealership, to trying to convince me to not buy the car I wanted, even though I'm planning to spend over $40k. My experience with this dealership and with Larry White was horrible. Another Jeep dealership in Boerne helped me find and secure a 2014 Jeep GC and it is on the way here to San Antonio. I haven't called Larry White back...I guess I'll wait till he calls me...not gonna hold my breath though.

MelG

Aug 19, 2013

I have been looking to purchase a Dodge Charger for the last several months. We went to San Antonio just to visit but then we decided to just look to see what Chargers were available. We looked on the internet and discovered IPAC so we decided to go there. When we first got there we got out and started looking at the Chargers in the lot. To our surprise, no one came out to help us. We walked all through the lot and then decided to go inside to see if someone would assist us. We waited inside when Aaron Plunkett came in from the outside (it seemed as if he just finished helping someone else). He greeted us and said he would assist us. We explained to him what we were looking for and he was able to show us several other Chargers that we did not see. He was also pointing out the differences in each one and explaining the cost. When we located one that I wanted, he took us for a test drive and was very knowledgable about the vehicle and explained all the features thoroughly. When we went back to the office, Mr. Plunkett worked with me and was able to get me to the monthly payment that I needed in order to purchase the vehicle. Mr. Plunckett was courteous and professional and did an excellent job even staying after hours. I was very satisfied with the sale and the vehicle but it didn't stop there. I was then introduced to Annette Arellano to finish up the sale. She was also very courteous, professional, and efficient. Not only did she get me through the process smoothly and offer the products I needed, she worked extra and informed me a couple of days later that she found an even better rate for me. I am very pleased and thankful for the work that she did. Needless to say, my experience at IPAC was outstanding. I am extremely satisfied and I am recommending IPAC to everyone else.

smdelaro

Aug 19, 2013

Some background to my review: I had paid off my 08 Charger on a Friday, and that next Saturday, totaled it. I knew I wanted another Charger, and decided to upgrade to an SXT with the Rallye and Nav package. In researching prices I came upon the TrueCar website. Basically, you put in what you want, with what features, and it will show you the local dealers who will honor that price. IPAC was one of the dealers, and as soon as I submitted my query, Frank Z sent me an email asking what exactly I was looking for. I replied, and he sent me a stock number to look at. Last Saturday, I went in with the expectation of having to haggle. I even brought my dad, who LOVES to fight and argue as my backup. I probably didn't need to bring him, which speaks very highly of the sales staff at IPAC. We walked in, asked for Frank (didn't have an appt.) and he remembered me from my email and took us out to look at the car straight away. He showed us two, I picked one and we went in to do the paperwork. I showed him the certificate, with the TrueCar price, which was $4,273 under MSRP and he worked it so that was the exact price the car was. We then went over to Annette in Finance, who was a dream to work with as well. Since I had totaled my previous ride, I have a sizable settlement coming in, but I didn't have it in hand yet. Annette said this was not a problem, and is holding a check until I let them know to cash it. She also worked out a FANTASTIC rate for me at 1.75%.I can't speak highly enough of the staff at IPAC. Thanks guys!

UJUDKINS

Aug 17, 2013

We were very impressed by the dealership and its representative, Mr. Tony Ruiz. He guided us professionally through the whole car buying process. He validated our previous research and respected what we were looking for in a used car. At no point, did he try to push a sale or into something we actually did not want. He let us come to our own decision. The result was that we were driving home with a great car and completely satisfied. We highly recommend Mr. Tony Ruiz and Ingram Park Auto Center in San Antonio, TX.

Sensible car buyer

Aug 17, 2013

We were very impressed by the dealership and its representative, Mr. Tony Ruiz. He guided us professionally through the whole car buying process. He validated our previous research and respected what we were looking for in a used car. At no point, did he try to push a sale or into something we actually did not want. He let us come to our own decision. The result was that we were driving home with a great car and completely satisfied. We highly recommend Mr. Tony Ruiz and Ingram Park Auto Center in San Antonio, TX.

mine's "dream car"

Aug 14, 2013

Juan also introduce me with a representative from the maintance department.

tony ruiz

Aug 13, 2013

Tony had great customer service practice he knows how to communicate with customer making them feel comfortable..if we choose to trade our buy a new car our truck we would choose tony again for his great job helping me and my wife purchase the new 2013 dodge durango and my wife loving it...great job tony!!

acuecvas06

Aug 13, 2013

Tony had great customer service practice he knows how to communicate with customer making them feel comfortable..if we choose to trade our buy a new car our truck we would choose tony again for his great job helping me and my wife purchase the new 2013 dodge durango and my wife loving it...great job tony!!

rasdavid

Aug 10, 2013

I was very pleased with the overall experience with purchasing a new truck. I feel that I was treated fairly and this is the second vehicle I have purchased from IPAC.

kwlong67

Aug 5, 2013

Robert was respectful, professional and non-agressive with the sale. He didn't play games, and was a breathe of fresh airwhen it came to dealing with a car salesman. I have already recommended him to a friend, and I look forward to giving himsome return business with my families next vehicle purchase.

teisha

Jul 31, 2013

Relentless in a Great way. i never thought i could have such a pleasent experience where people r selling things to you. Great job guys :)

umoreno85

Jul 23, 2013

Fast and easy, low pressure, low stress. Friendly, knowledgeable, and professional. Todd knows what he is doing and it shows. Everyone involved treated me like more than just a sale.

mellimel

Jul 23, 2013

It was very good I thought I would never get a new car. wen they came back and said u were accepted. I said dang really and that's wats up and were do I sign.

sofiatru

Jul 15, 2013

Larry White is profecional, friendly and very helpful. He know the inventory and the qualities of each vehicle. I bought a car from him on 2009 and went back last week and got 2 Jeep Patriot, one for me and one for my daughter. We are both very happy with the choice we made and the service provided by Larry and Victor Blades in finance.I will keep coming back to this team!!

dynad92

Jul 12, 2013

Larry was an awesome salesman! He was in no way the usual pushy guy. He helped me decide which vehicle was best for me and then we took a fantastic test drive. He made sure I received the best deal possible. I highly recommend Larry!

Vicente.martinez

Jul 6, 2013

Good service to me for my new purchase I would be gladly recommend This dealership to my family and friend to go purchase there car from there

Torresvr

Jul 3, 2013

Tony was a huge blessing. Worked so hard to get me into a car even after I had lost hope. They don't make salesmen like him anymore. :)

angrytoast09

Jul 2, 2013

Unable to haggle the price much but the staff was friendly and helpful. I'd recommend this place to my friends. Finance department was a little backed up. Had to wait about an hour.

mariadotsfashion

Jun 26, 2013

Mr. Todd Waldo deserves recognition while he delivered excellent Customer Service at its highest level.He tried his best making me feel like a client instead of a Sale's quota.

Lugarte

Jun 22, 2013

Michael was awesome , He took the time to really show us every option and different model there was out there ! We dealt with him over several days and he was very patient with us while we made up our mind on which truck we wanted . Also Robert Ortega and Annette Arellano were very helpful and willing to assist in making it very easy to buy !

hectorasan

Jun 18, 2013

Very friendly. They did everything to give us a smooth experience. The salesman answered all our questions and he took the time to show us all the options ans explained to us all.

Fred E.

Jun 16, 2013

I purchased my new Chrysler Town & Country Mini Van because I was not pressured to buy it. The salesman was very patient with me. He explained every feature of the vehicle, Any question I had about how does this work or that work, he had a logical answer. To be honest, he made me very happy to write out a check for the down payment. The dealer facilities were very impressive and I knew they could take care of my car for me. But, it all goes back to my salesman, Omar Campos. He is the most professional sales person I have ever had car dealings with.

Spearsmr55

Jun 11, 2013

I feel me and my wife had a Bless experence with Mr. White. This was my second time with Mr White five year ago i made a purchace and never had a problem. And i know this will be the same. Thank you Mr. White

lansyte

Jun 8, 2013

Great salesmanship. I was very happy with the overall experience. What impressed me the most was the wide selection of vehicles and packages to choose from.

gcteacher

Jun 6, 2013

Hello! Just wanted to say THANK YOU to the friendly salespeople at this dealership. This was probably the best car buying experience that we have had. Especially since they went out of their way for the second key!

Carolann50

Jun 2, 2013

We are very happy with this dealership. We bought a Chrysler 200 last year and a Dodge Journey this year. Very happy with both vehicles. We were assisted by Todd and Scott who were very professional and spent a lot of time looking for what we wanted. Both fantastic salesmen. This dealership also honored the employee pricing program (other dealers gave us a very hard time about it) along with any rebates associated with both vehicles. Daniel assisted with the financing and we were very pleased with the final price. Thank You Todd, Scott and Daniel.

dcgarciamd

May 30, 2013

My wife, two rambunctious kids, and I met with Larry White. He was very pleasant to deal with, well mannered, and took his time in answering our questions. Overall, we were extremely pleased with his professionalism and the overall experience of buying a new car and look forward to working with him again when the opportunity arises.

stevierose

May 28, 2013

Larry was very friendly and helpful when I came to test drive a Ram I viewed on the internet. He was ready with the keys and explained all the new features and then let me take the wheel and I bought the truck. Larry was very relaxed and took time throughout the sale to make sure that I was happy with the deal. I love my new Ram!!!

aqghull

May 25, 2013

First we had contact with Larry Gilman who was very courteous is accepting my terms of contacting me. When we had time to go to the dealership, Larry was very friendly, courteous and knowledgeable. Next we worked with Scott Gonzalez who was also very friendly, courteous and patient with us. We then talked with Daniel Jex who was just as nice as Larry and Scott. Daniel was able to work a very nice deal for us, so we decided to purchase the van. When we returned the next day, we felt very welcome. I have spoken to Scott several times since and he is still very helpful and patient answering my questions.

Cesar75

May 21, 2013

Going to IPAC was by far the best decision we have ever made in our car buying history. Our salesman, Juan Ramirez, was extremely helpful, personable, and a joy to work with. Annette in finance was just great and had us laughing the whole time. The entire process was quick and painless...we anticipated a long day at the dealership, but the wonderful crew we worked with had us in and out w/in 2 hours! We will definitely visit IPAC for any future purchases and refer everyone we know! =) Thank you Juan and Annette for all your assistance and making this our best experience...ever! =)

IRegalado

May 21, 2013

Larry was a great salesman. He was very friendly and not at all pushy. He had me test drive a few cars until I found the one I wanted. He worked with me to make sure everything went smoothly and even drive me home and drove my trade in back to the lot himself.

RonOfSpring

May 6, 2013

Sales representative Ray Casillas was knowledgeable and informative as was his manager (sorry, can't remember his name) he requested approval from as we dealt with final figures, etc. As in the past, prior to visiting a dealership, we secured a preapproved loan from our credit union. This has always resulted in an inordinate amount of time when reaching the financial department and they tried to persuade us to switch to dealership financing. This was not the case with Ingram Park. When I told them I had a preapproved loan and what the rate was, the response was "great". I was literally in and out of the finance department and driving down the road in our newly purchased vehicle.

LUISCRUZ012

May 1, 2013

I went to the dealer to say Hi to Charles. After I explained my health isuue and the issues I had with my Dodge Ram, he inmediately offer to help me out.. Very promptly, he look out a car for me, took me for a test drive and started all the paperwork. He got me approved for a Chrysler 300, even though I was upside down on my truck. This time I was out of the dealer with my new car in about 3 hours, fastest ever. There was no back and forth Everything was completely agreed upon. By the way, this is the third car I buy from Charles, he is TOPS. i WILL RECOMMEND HIM TO ANYBODY!!

michcruz1978

Apr 29, 2013

Thank you Tony, Johnny and Victor for making my dream come true. I had a 2011 Challenger but really wanted the Challenger. With the help of all, I was able to drive home with a new 2013 Challenger RT. LOVE IT!! The experience was great and Tony was amazing. He provided great customer service and exceeded all the expections. Thank you for all your assistance and expertise!!!

jay_6987

Apr 23, 2013

I had gone to another dealership and was getting very high interest rates and payments. I stopped here off pure instinct and to my surprise I came out with a New 2013 Dodge Challenger! Great sale team and staff

Aalade

Apr 21, 2013

Took my truck in for an oil change and was advised I need a alignment because my tires were "feathering". Made an appointment for that and received the service. Car never pulled before the service but afterward pulled noticeably to the right. To add insult to injury I discovered a chicken box full of half eating chicken in the bed of my truck when I got home. Called and advised of the alignment issue and was told to bring it back in. I brought it back sat there for 2 hours to be told that I would have to pay for a diagnostic check to see what the problem was. No thanks I'll take it to another dealership.

Ren1

Apr 21, 2013

I Showed up on a Saturday looking to purchase a new Jeep Wrangler Unlimited Rubicon. Larry Gillman assisted me since I had been referred to him via USAA Auto-Buying Program. I really appreciated the time he took to talk with me and even drive me to the vehicle I purchased. He was very professional and did not come across as pushy from beginning to end of transaction. He was very helpful, even took the time to show me a few things about the vehicle after the purchase was made, when he could have just gone back to his desk or find another customer. Phillip Espinoza did a great job of explaining the details of the final price after the add-ons and was easy to talk to as well. Johnny Sias was very professional and gave me the time to think about an issue when I asked him for a minute and politely stepped away in order for me to sort out the issue. Overall, great experience and really appreciate the "easy-going" feel rather than the expected pushy feeling you get at most dealerships!

jjjdl0

Apr 10, 2013

I HAD A GREAT EXPERIENCE WITH MY TRADING MY VEHICLE FOR THE 2013 DODGE CHARGER. SHAWN WAS WONDERFUL TO ASSIST AND HELP ME. THIS WAS MY FIRST EXPERIENCE IN TRADING A VEHICLE. IT WAS ALWAYS DONE BY MY HUSBAND, THE LOVE OF MY LIVE WHO PASSED AWAY IN SEPTEMBER, 2012. THANKS FOR ALL THE HELP AND UNDERSTANDING. I AM SUSPOSE TO RECEIVE A BOOKLET ON THE TRACKING BLUE LIGHT DEAL IN THE MAIL, BUT HAVE NOT RECEIVED IT YET. SHAWN WAS GOING TO MAIL IT TO ME SINCE HE WAS NOT ABLE TO GIVE IT TO ME THAT SATURDAY MORNING. AGAIN, THANKS FOR EVERYTHING.

gp3satx

Apr 6, 2013

Omar, helped my family get into a new car. Very knowledgeable and wasn't pushing something we didn't need. Highly recommended. Thank you Omar

Catherine

Apr 3, 2013

My husband and I puirchsed out 2012 Nissan Armada in February of this year. From the time we walked in the door until the time we drove off the lot in our new vehicle we were treated with the upmost respect and value. We had visited a few other dealerships previously and did not receive the same level of service. Larry did an oustanding job with finding exactly what we were looking for. This was the best experience that I have had while purchasing a vehicle over the years. We will definately be back to see Larry for a second vehicle in the near future. The level of service from our sales representative, Larry Gillman, to the Sales manager, Wes Skidnore, to our finance representaive, our experience could not have been better. Sincerely Matt and Catherine Stephens

amx1969

Apr 3, 2013

Decided to buy a sedan for our wine tour business located in Fredericksburg, TX. IPAC's website was up to date and listed exactly the vehicle we needed. Contacted IPAC via Internet on Friday and went to the dealership on Saturday. Drove out with new sedan 45 minutes later. Our salesperson was Charlie Morgan. Very personable and knowledgeable on the Chrysler product line. This is the second vehicle we have purchased from IPAC and this experience was better than the first! We would highly recommend IPAC to anyone needing a new or used vehicle.Jim and Mary Thompson, Texas Wine Tours, Fredericksburg, TX

advocare

Apr 2, 2013

My husband and I puirchsed out 2012 Nissan Armada in February of this year. From the time we walked in the door until the time we drove off the lot in our new vehicle we were treated with the upmost respect and value. We had visited a few other dealerships previously and did not receive the same level of service. Larry did an oustanding job with finding exactly what we were looking for. This was the best experience that I have had while purchasing a vehicle over the years. We will definately be back to see Larry for a second vehicle in the near future. The level of service from our sales representative, Larry Gillman, to the Sales manager, Wes Skidnore, to our finance representaive, our experience could not have been better.SincerelyMatt and Catherine Stephens

leeannrdz

Apr 2, 2013

Overall great service, they helped us with the car that we wanted and made sure we walked out a happy customer! We LOVE our new Dodge Truck!

Jean & Ivan

Mar 30, 2013

Omar Campos is the coolest, down to earth salesman out there. He was very understanding of the economy as well as knowing our purchase needed to stay within or household budget. Not once did he make us feel pressured into buying something we could not afford. Omar and Daniel, the Sales Manager, tried every option available to get us what we wanted. I will admit, our final deal was not exactly at our budget (just over a little bit, we were asking for the impossible) but it was too good to pass up. They made sure we were not going to walk out empty handed. We appreciate them for working with us till the bitter end. And thank you to Annette, in Finance for finishing the final paperwork with us. She made it all seem like a breeze with her incredibly humorous personality. I'll have you know we walked out as very satisfied customers in our new 2013 Ram. Thank you Omar, Daniel, and Annette for helping us out tremendously! - Jean & Ivan

jeanivan

Mar 30, 2013

Omar Campos is the coolest, down to earth salesman out there. He was very understanding of the economy as well as knowing our purchase needed to stay within or household budget. Not once did he make us feel pressured into buying something we could not afford. Omar and Daniel, the Sales Manager, tried every option available to get us what we wanted. I will admit, our final deal was not exactly at our budget (just over a little bit, we were asking for the impossible) but it was too good to pass up. They made sure we were not going to walk out empty handed. We appreciate them for working with us till the bitter end. And thank you to Annette, in Finance for finishing the final paperwork with us. She made it all seem like a breeze with her incredibly humorous personality. I'll have you know we walked out as very satisfied customers in our new 2013 Ram. Thank you Omar, Daniel, and Annette for helping us out tremendously! - Jean & Ivan

Fsaunders88

Mar 21, 2013

Tony began as a referral from a previous salesman and has been taking care of my family for the past 3 years or so. Tony always went above and beyond, making sure to answer any questions before and after purchasing a vehicle. We trust Tony, his opinion, and all the options he provides toward our desired vehicle. I can't say it enough Tony always follows through from start to finish, even at times answering via phone and text messages on days off. If anybody has had a bad car buying experience go to Tony he puts the fun back in the car buying experience that so many other associates take out. And of course Annette in finance, buying a car isn't always business it's about being happy for the customer and giving good quality insurance on purchasing a vehicle, Annette truly understands her job but also service! As always Tony and Annette are awesome!

esbo

Mar 19, 2013

Amanda was a great salesperson. She really wanted to sell us the car we needed--she didn't try to oversell us, but she made sure we understood our options. She listened when we told her which features were important to us and which were unimportant, and she spoke to that when we talked about any vehicle. She seemed eager to make a sale we all could feel good about. I particularly appreciated having someone whose approach was that I, as the buyer, was the expert on what I wanted, and that her job was to show me all the different ways I could get that, rather than implying that I was in over my head. A manager (it may have been Walter) worked with us on the price when we really were not interested in haggling but needed to bring down our monthly payments a bit. Phillip was the one who dealt with our financing, and he was both clear and fast. Financing a car always takes forever, but we got right through it. Everybody had to stay quite late as we didn't make it to the dealership until the evening, but they were all friendly and we drove off with the perfect car that night. Thank you all!

esbo

Mar 19, 2013

Amanda was a great salesperson. She really wanted to sell us the car we needed--she didn't try to oversell us, but she made sure we understood our options. She listened when we told her which features were important to us and which were unimportant, and she spoke to that when we talked about any vehicle. She seemed eager to make a sale we all could feel good about. I particularly appreciated having someone whose approach was that I, as the buyer, was the expert on what I wanted, and that her job was to show me all the different ways I could get that, rather than implying that I was in over my head.A manager (it may have been Walter) worked with us on the price when we really were not interested in haggling but needed to bring down our monthly payments a bit. Phillip was the one who dealt with our financing, and he was both clear and fast. Financing a car always takes forever, but we got right through it. Everybody had to stay quite late as we didn't make it to the dealership until the evening, but they were all friendly and we drove off with the perfect car that night. Thank you all!

JBH

Mar 14, 2013

Great place to buy a Chrysler LLC vehicle. Overall good selection of vehicles and sales representatives are knowledgeable about the products. Have purchased a used vehicle from IPAC and the experience was great. Would return again for my next purchase.

joshyami

Mar 14, 2013

Great place to buy a Chrysler LLC vehicle. Overall good selection of vehicles and sales representatives are knowledgeable about the products. Have purchased a used vehicle from IPAC and the experience was great. Would return again for my next purchase.

EricOrozco

Mar 12, 2013

Called the dealership from El Paso TX. Tony Ruiz was quick to find me what I as looking for. I was very pleased with their service and professionalism. They were able to match the price of the vehicle I was looking at in Phoenix Arizona. Not even my home town would do that for me.. Thanks again guys! I am loving my brand new Jeep and cant wait for the summer to cruise with the top off!!

PunisherRich

Mar 7, 2013

I contacted Tony after I saw the car I wanted to purchase. He was very helpful in answering all my questions and very professional. I wasn't pressured to come in and upon arrival I still wasn't hounded into buying. This is the second car I've purchased from IPAC and I will continue to shop here as long as the customer service remains priority. Thanks Tony and IPAC.

anntaylor

Mar 5, 2013

overall the experience was good, they helped us get into a used vehicle and our sales man Louay was great, we were treated with respect, and that's hard to get at most car dealerships we will definitely be back. We have a fifteen yr old son who will be needing car in a couple of years and I am confident that Ipac will be able to help us out again. Thank you for your time and service.

Analilia

Mar 1, 2013

Great friendly sales man Robert. Didnt leave with the Vehicle We wanted but with A vehicle that fit our needs a lot better which worked out perfectly. Awesome service with Annette Would recommend to friends and family.

sserna

Mar 1, 2013

This is the second time my wife and I bought a car from Amanda and our experience was very pleasant-she's professional, kind, and knowledgeable. We will recommend IPAC to all of our friends and family. Thank you!

suz9362

Mar 1, 2013

Got a call from our salesman and told us he had what we were looking for and if we could come and see it. I took a half day vacation and went there which was very far but he said it would be worth the trip. I took my husband who is handicaped and it is very hard to get him around but if he had what he promised and a good deal as it is end of the month so they would be very aggressive to make us the best deal around.. When we arrived not only did he not have the vehicle he said he had but then tried to sell us another vehicle we really did not want. He said he could get us a great deal so I asked what the price was and he would not give us a number just that they would work with us on it. That sent some red flags because I want to know that informaion before we start serious discussions. He never would tell us and sent in the finance man and he said it was $27,999 and then would not give us a fair price on our trade in. When I got home I went online and looked up the vehicle and it was listed for only $23,949 so he tried to add an extra four grand to the price. Before he sent in the finance man I asked our salesman to look up the price on his smart phone and he said he could not find it listed which was a lie. I could not beleive that they would not give us any prices on any vehicles only that they would work with us. I feel we were brought in on false pretense and he never had the vehicle he said he did. Did he think we would not look up the price to see if we were being treated fairly? Very dishonest and I will never deal with that company and will advise everyone I know to stay away. Any dealership that would try to sell a vehicle for an extra $4,000 above listed price just because you did not know that information before hand is crook.

Jeniibabyy08

Feb 28, 2013

Amazing expierence :) Amanda was great very nice and patient :) I'm so happy I came here and met her! She knew her jeeps and I defiantly will be sending people her way!! Thank you again Amanda!! :))

ninas39

Feb 26, 2013

I came to the dealership just looking. I didn't think I would find what I wanted on the first try. Justin listened to what I wanted and showed me two vehicles. The second one, was the one. My time there was very short considering I was on my Lunch break, but everything was great. It was a good experience and I would recommend everyone to IPAC.Thank You,Stephenie

Rob_Garza

Feb 26, 2013

I dealt with Walter Koch and Tony Ruiz over the phone and were able to agree on a great price. I drove 4 hours to get to San Antonio, and getting to deal with these two guys was worth the drive. Truck was as described and the deal we agreed on had not changed. Victor Blades in finance was great too. Overall, I could not have asked for a better experience! Thanks IPAC!

GeorgeBassett

Feb 22, 2013

I decided to stop into IPAC because the commerials that I see on TV. I've had some poor experiences with car dealerships recently and I was very anxious about stopping in. I was greeted by Larry White immediately upon entering the floor. His personality is such that he put me at ease and the atmosphere for me was conducive to the purchase of a car. He listened attentively to my needs in regard to the type of car I was looking for. He met and then exceeded my expectations by finding the perfect fit for me.Larry is very knowlegable and professional in his approach. At no time did I feel that he was trying to sell me a car but rather that I was going to buy one and that is a very clear distinction to me.

ssd3wed

Feb 22, 2013

We came into the dealership knowing that our credit was not great, we offered two trade-ins and $1000 and we were told that the deal was better off with out the trade-ins and that we did not need to put down any money due to the rebated and discounts. We filled out all the paperwork with finance, set up payment arrangement only to be told a week and a half later that we were being re-contracted. Re-Contracted meaning we either had to put down $1500 to KEEP original payment arrangements or leave at no money down put our payments would go up another $34 and our interest rate was going up as well. We obviously were upset as to why we were not informed sooner and the Sales Manager said they did try to reach us, and we informed him that the first time we received a phone call was 5 days after we turned in loaner car and picked up our vehicle. Basically we were told we had three option, pay $1500 down payment, put no money down and have our rate and payments go up or leave the car....we chose to leave the car. We were so upset that we were deceived and treated like second class citizens I will never recommend IPAC again. This is very upsetting to both my family and I due to between my parents, my brother and his wife, and my own family we have purchased 5 different vehicles from IPAC in the past 12 years with the most recent being a 2012 Chrysler Town and Country which my mother was also disappointed with the customer service.

rosaj249

Feb 20, 2013

First of all this was our second visit buying a vehicle from IPAC. Our 2nd visit was not to buy but to get our first vehicle serviced that we had just purchased 3 months ago. When we spoke to Annette in financing department, she informed us we could upgrade to another vehicle. From there she introduced us to our new saleman Rob Sumter. Rob who sold us a 2013 Dodge Avenger was very helpful from the beginning. He acted like a friend and not like a salesman. He took his time in showing us the vehicles. One thing we liked about Rob was that he told us it was about us and not about him making a sale. He did not pressure us and we didn't feel pressured. We had a ready great experience the 2nd time around. Rob told us to feel free to call him no matter what and Johnny Sias was good in getting the price down to where we where comfortable with. Annette in financing was also very helpful with our paperwork, making recommendations on our warranty and explained everything that we did not understand.We are very satisfied with our new Dodge Avenger!We will not hesitate in recommending IPAC to anyone or Rob as a salesman. Rob and Annette made it possible for us to own a new vehicle. Something we could enjoy for a long time and feel safe for our whole family. Thank you very much!Sincerely,The Jimenez FamilyRichard, Rosa & John

Valluko

Feb 20, 2013

I wasn't hassled into what they wanted, I put my own numbers down and was given exactly what I wanted. I was turned down at two other car dealerships and IPAC really came through and helped get a new car. IPAC really does help anyone in any credit situation. Thanks IPAC.

aramos1274

Feb 20, 2013

Went to buy a used truck cash in hand. After seabolt meet me out in the parking lot he said that he had some trucks in the bullpin. After picking a few truck and set on one we made a deal. The next day I go by to sign paperwork and drive the truck I was told that it couldn't leave the parking lot. Ok then they want me to pay the price of the truck in full before it was even inspected. I said i would put a 500 dollar payment and thats it. After three days they say that this truck has problems. Ok i said then i would like to cancel the deal. The gm calls and says he would call me back and doesn't. I go to the dealer and i cant get a refund until tomorrow due to the business center being close. Then the seabolt guy says to leave him the receipt and he will get it for me and i can pick it up tomorrow. Over all this was a very shady deal, they want money for a vehicle that you cant drive and then they dont want to give you your money back. Through all just a bunch of lies. I will never recommend this place to anyone and if you go there be ready to give up your money and get no service. Its is sad to know that the gm or managers dont even care on what is going on.

AndreaHerrera

Feb 17, 2013

First of all, I HATE the car buying process! I was not looking forward to it, whatsoever. Fortunately we met Larry Gillman who made the process almost enjoyable. Initially, Larry kept frequent contact with my husband, texting him images of vehicles we might be interested in purchasing. That was really helpful since my husband and I both work full time. He allowed us to "shop" while working! He also did a great job, selecting cars that were a perfect match for my husbands requests. Once we actually visited the lot, he was immediately available, took us for a test drive. When we heard a less than desirable sound coming from underneath the car, he let us know that he would put it in the shop immediately to find out what was wrong with it. He didn't pretend like he didn't hear it or that it was no big deal. He was not pushy, annoying or condescending when we said we wanted to visit a few more dealerships. When we came back to the dealership that afternoon to make the purchase, he made us feel comfortable and didn't make us wait while he "pretended to work his magic" with the sales manager (as experienced with other dealerships in the past). He sat with us, never making us wait alone in an office for more than 10 minutes or so. Because our car wasn't going to be ready, he arranged for us to use a loaner car to avoid any inconvenience. Larry was friendly and upfront from start to finish. Anette in the financing department was also incredibly cordial and friendly. She too made the process way more pleasant that I ever imagined!

krystalt

Feb 14, 2013

Very easy no hassle bought two cars in less than a week because the customer service was so great and so easy. No stress. Mr. Morgan didnt hassle me, I told him what I wanted and he did everything I asked. He was so professional and made everything easy.

superman5150

Feb 11, 2013

My wife and I have bought several cars over the years and had never really had a great buying experience until now. Larry made us feel very comfortabe right away. He was very knowledgable about and very thorough. It was a pleasure spending time with Larry during the buying process. We purchased our vehicle 2 weeks ago and have already been contacted by Larry several times making sure everything was working well. You can tell the Larry really loves what he does for a living. The next time we purchase a car we will be stopping by IPAC to talk to Larry. I would highly reccommend Larry and the entire IPAC staff that we delt with!

Kulmer

Feb 10, 2013

We enjoyed our car buying experience with Robert. He worked with us over a 2 week period and was very respectful. I would recommend him to other people if they were looking to buy a vechile.

dreamz

Feb 8, 2013

We bought the Chrysler 300 in 2012, an awesome vehicle, the appearance stands out.Todd Waldo, was the best salesman, he went over every detail about the car, explainedeverything, made you feel comfortable when communicating with him because he knowswhat's he's talking about.. I would gladly recommend Todd Waldo to anyone looking for a car. He knows what he's talking about. I give him a 10. This is our first time owning aChrysler. We are very happy with it.Thank you Todd for everything. We appreciated!Rebecca in San Antonio

Alicia Brusenhan

Feb 5, 2013

We were very pleased with IPAC. I had been looking for a 2013 Patriot-Limited and couldn't find any except the one at IPAC. We saw a bunch of 2013 Patriots on our own and looked a lot on line but really wanted to see this model and drive it to know if this was right for our daughter. We made an appointment to drive and met Larry White. He was fantastic! We were going to order a car but our daughter loved the blue and it had everything we wanted on it (except a sunroof) but she was fine not to have it.Our daughter's schedule was impossible - Larry was nice enough to drive the car to our home for her to look at - Sold!Larry White was great in every way - knowledgable, friendly, not pushy, and accommodated us with our schedules. It was a great, fun experience.I'm very happy to pass on Larry's name to our friends and your dealership!

Ntamez1

Feb 5, 2013

Michael Delgado, his manager and the rest of the team went out of their way to make this a great experience. They worked with us on the price and made the whole process smooth. Delivered everything they promised and continued to show top notch customer service after the papers were signed. The best car buying experience we've had, bar none. Looking forward to our next purchase and will recommend Michael to anyone looking for a fantastic car buying experience.

Rickb54

Jan 29, 2013

I visited this dealer on 5 Jan 2013 looking for a new caravan. First the sales people were very pushy... and lowballed me on my trade-in. IPAC also adds items to the vehicle like scotchguard, locking wheel lug nuts, etched windows,recovery tracking etc; raising the cost of each vehicle $1500 before you even look at them. This added cost is not disclosed on their web site, nor can you refuse the extra items since they add them before you even see the vehicles. They also didn't seem to be giving the same discounts as other Dodge dealers.. I went to another dealer and received $2500 more for my trade, didn't have to worry about dealer add-on's (which really are a waste of money for the consumer and a big money maker for the dealer...) and we purchased a very simulair 2013 Caravan for less cost. This dealer would have had my business if they were not so pushy, and if they were not trying to be so creative with the numbers.... This place hasn't changed much since 2009 when we stopped here to look at caravans and ended up buying at a different dealer then as well.

brandy.brown.1466

Jan 26, 2013

I have never been more impressed with a sales associate. Ms. Guzman couldn't have done a better job with assisting me with the purchasing of my new 2013 Dodge Journey. She kept in touch with me from the minute I inquired about purchasing a vehicle through the online "chat" feature that was offered on the website. Ms. Guzman took my information and was available to me from that point on. She constantly text my phone to ensure that I was satisfied with my vehicle. Normally a person doesn't want to complete an online survey, but because of the way she provide great customer service I inquired about the survey because I was proud to do one on her behalf. Thanks MS. Guzman. I have now had my vehicle for 3 weeks and I still get an occassional text from her ensuring that I am still satisfied with my vehicle. I am a very, very satisfied customer.

geoffmaze

Jan 25, 2013

Larry and Walter in the internet sales dept. were very helpful and did a good job following up with me. Enjoyed my chat with Phillip as well. Friendly service overall.

MeaganMarie

Jan 25, 2013

Very good experience loved the price my sales person was very friendly not to pushy have me options other than what I was going for

Dissapointed13

Jan 22, 2013

wanted to charge me to have another jeep brought in, ran my credit with 8 companies, didn't give me a good price on my trade in, sold me my jeep then told me they had to change the tires unless I want to spend another $4000. I bought my jeep there, but I should have went some where else. I really like my sales man and that is why I bought from there. Had to do it again I would have gone somewhere else.

PAPAKENONE

Jan 19, 2013

We love our new 2013 Town & Country and IPAC. This is our second Town & Country. Our first was a new 2006. We enjoyed every one of the over 100,000 miles we put on it. The IPAC service department was outstanding in maintaining the car. When we decided to get a new Town & Country Larry Gillman from the IPAC sales department did a wonderful job in guiding us through our search and decision process. His superb care lead us to become the proud owners of another Town & Country. We appreciate knowing IPAC will give us and the car the best of care.Ken & Lee Wells

ladybug46

Jan 18, 2013

The service was wonderful and people very helpful and friendly which really made me feel very comfortable. I would recommend IPAC to everyone. Really a nice experiencefor me and my husband. Thank you IPAC Danny Martinez and Anette Arellano for helping us.

aronmartin

Jan 15, 2013

Problems receiving vehicle requested, but eventually was able to obtain a vehicle i liked. Justin was very helpful and friendly. He did everything he could to make sure i was satisfied at the end of transaction. Daniel at first was very helpful, but toward the end almost seemed once papers where signed could care less about me and customer service went out of the window. He also had argument with my friend who took to me to pick up vehicle. I was given a "window sticker" to review for vehicle to be picked up from different city. Not knowing there was a 8.4 unconnect system option with no navigation option, and that the 1.4 liter engine was available on a non-rallye version of the dart, i agreed on the vehicle since everything else matched my needs. When car arrived after the vehicle was driven 500+ miles, it was a sxt not rallye, and no navigation, again, not knowing there was a 8.4 uconnect/nav option. The whole reason i wanted the touch screen was for the navigation, and could car less about satellite radio or a back up camera. I signed the papers wiling to deal with the fact not rallye since liked vehicle and had engine and rims i wanted. Once Justin was helping me set up the bluetooth to the vehicle, inquired about how to use navigation since didnt see on touch screen. This was when justin went inside to check the "window sticker" that i had viewed. However, no "window sticker" was brought just daniel jex. At this point was where daniel tried to make it seem like it was my fault since i reviewed the "window sticker" rather then trying to work with me to find a solution. I was paying alot for this vehicle and wanted to make sure vehicle i liked since will be my form of transportation for many years to come. This was the point and time i began to call my mother who knows many people at the lot, and my uncle sits on their board of directors, to see what action i should take. While i was on the phone daniel and my friend began to argue and it got to the point where daniel took the keys from me and said we just wont make a deal on the vehicle. Once this took place i spoke with bob ralph and explained the situation with the vehicle. He and justin did everything they could to try to fix the problem and assist me. The where able to find me a rallye dart, with NAVIGATION, sunroof, and upgraded speaker system in San Antonio for me, not the color i originally ordered (but liked red car also), and didnt have the same black color seats i liked (but still nice color grey), also had about 150 more mile then red one (~800 miles when i got vehicle). The very next day i was able to pick up the new vehicle from the lot and all was well. I love the vehicle and it has every option i could possibly need.

Plashae

Jan 15, 2013

I visited a few dealerships in the days previous to my purchasing my vehicle from you. I was impressed with the customer service I received from Walter Koch and Amanda Guzman. Walter also impressed my boyfriend who in turn forwarded the information regarding the vehicle to me. Walter immediately called me and we set up a time for me to come in. Amanda took over from that point and also offered great service. I was very pleased with her and everyone else I came into contact with from the time arrived at IPAC until the time I drove off with my new vehicle. Since thein Amanda has gone above and beyond to answer questions and provide follow up information. I deal with vendors and sales people on a daily basis and am not easily impressed. Your employees at all of the delearships should be commended for thier friendly non-aggressive customer service. My boyfriend will be purchasing a car in about 6 months and it is very likely that he will purchase his new car from IPAC. Thank you Paula Bowers

95Bravo

Jan 3, 2013

I stopped into this dealership while I was looking for my new car. My salesman, Chad Tucker was great. Took his time to show me the vehicles I wanted to see, even in the rain. I was very direct about what I wanted and how I was going to finance my vehicle. Chad respected my wishes and was very professional. Daniel Jex only talked to me briefly but the short time spent was comfortable and he seemed willing to help. Dealing with the finance manager, Phillip Espinoza, felt rushed. He fired off forms at me at a ridiculously fast rate and hit me with "sign here, sign here, sign here". Mr. Espinoza, while professional, really didn't seem to care either way about my purchase. Probably because I brought my own financing. When my wife went back to sign the paperwork later he told her "don't worry about what your signing, he already read it" referring to me. I understand that most car dealers make their money on financing, but I still feel that I should have been treated with a little more respect.Overall my experience was pretty good but the finance department kept this rating at a 4 rather than a 5 across the board. If I could rate individual departments sales would get a 5 and the finance department would get a 3.Going forward I will probably shop somewhere else the next time I am in the market for a new car. The probability of me recommending this dealership to friends or family is also pretty low, probably around a 2, just because I don't want someone else to feel pressured.

Bon2198

Jan 2, 2013

Worst experience after the sale. Finance department did not mention options that we could opt out of, incorrect spelling of our address on contracts, shady financing (asked numerous times about interest rates, no response), also lied about service contract and told us it was valid at any dealership when only availabe at IPAC. Sales manager never called back when he stated he would. Have not heard from our salesmen since sale. Nice customer service after the fact from Lorna Stevens, who was a great help and got our refund done quickly as promised. GM, Wes and Bob were both accessible and listened to why my husband and I were upset. Even though I dont' think anything can be done to change my opinion about the dealership, I am glad that both GM's took the time to listen to what happened, and I hope that they make the changes in they need to. I would suggest going here, they have great jeeps that you cannot find at other dealerships. I would just tell you not to trust your finance person and don't be afraid to ask questions. Look at everything carefully. I should've known it was too good to be true and asked the questions and gotten the answers I wanted to.

davidevanmeter

Dec 31, 2012

Using USAA car buying service, IPAC was one of the three dealers listing a competitive price on a 2013 Jeep Wrangler Rubicon. After submitting the request online for pricing Ashley Mendoza called within 5 minutes and offered any assistance we might need. Later in the day we decided to make the 60 mile trip to view vehicles. Ashley had left for the day and we were referred to Larry Gillman who handled the transaction and completed the sale.Larry and the whole IPAC team were great and worked hard to get our business. Larry saw my defensive posture due to other "New Car Dealer" experiences and quickly let me know that his philosophy is to treat every customer the same way he would like to be treated. The "GOLDEN RULE" approach was much appreciated and after a few hours a great deal was made on a new Jeep.If you are in the market for a new vehicle, do yourself a favor and give the IPAC team a chance to earn your business. You'll be glad you did.

JoseCarta01

Dec 29, 2012

We are Really Satisfied with the whole outcome. Real dependable and reliable. Great prices. Me and my dad were both happy to buy a truck from this place. Recommend this place 100% and to talk to Amanda Guzman!

vernon150

Dec 29, 2012

The wife and I experience at IPAC was phenomenal! Rob Sumter was our Sales Associate. I found his service to be very professional, courteous, and reliable. He worked very diligently to make us happy as a customer and explained the process in full detail. This provided my wife and I with a hassle free and comfortable buy. We purchased a 2013 Chrysler 300S. Furthermore Phillip Espinoza, Finance Manager was very patient and knowledgeable on our question and options for financing and additional warranty. I definitely will be recommending IPAC, Rob Sumter, and Phillip Espinoza to my friends, family, coworkers etc. looking for a comfortable vehicle purchase experience. Job Well Done IPAC!

ilatham

Dec 25, 2012

This is the second car that I purchased from this particular dealer. They are friendly and the price was great for 2013. That was my birthday gift to my self as well as Xmas. Thank you to all of you for making this wish to become a reality.

gabby_gandara

Dec 19, 2012

THE DEALERS MANAGER GAVE ME AN OFFER AND I WAS HAPPY WITH IT. I WAS WILLING TO GET THE CAR THEY COULD GET ME THEN THEY CALL ME 4 DAYS LATER TELLING ME THE FINANCING DID NOT GO THROUGH. THEN HE GIVES ME ANOTHER OFFER AND FROM WHAT I KNOW AS A WOMAN I THOUGHT IT WAS A GOOD DEAL AND I WAS ALL FOR THE DEAL HE GAVE ME AND AS I GO TO SIGN THE PAPERWORK IT WAS NOT WHAT I AGREED ON. HE SAID I WOULD STAY WITH MY CREDIT UNION I HAVE AND WOULD ONLY HAVE TO PAY $500 TO PAY THE TRADE-IN AND WOULD HAVE THE SAME APR AND PAYMENTS. I ASKED HIM "REALLY? SAME APR AND PAYMENTS WITH THE SAME CREDIT UNION?" HE SAID "YES" SO I WENT WITH IT AND THE DEAL WAS WITH A BANK. I TEXT MY SALES MAN SAYING "I DECIDED I DO NOT WANT THIS CAR AND I JUST WANT MY CAR BACK" AND SINCE IT WASNT FINANCED YET IT WOULDNT BE A BIG DEAL AND IT WASNT BUT HE CC'D ME ACCIDENTALLY WHEN HE FORWARDED MY MESSAGE TO HIS MANAGER WITH A RUDE TEXT ABOUT ME. SO I DO NOT RECOMMEND THIS PLACE OF LIARS.

DellaNicole777

Dec 14, 2012

Larry Gillman was the MOST FRIENDLY guy! He was very helpful and knowledgeable about ALL aspects of EVERY model he showed us! There was an exemplified willingness to work with us within our budget. Larry took GREAT care of us! I would recommend this fun, friendly, and enthusiastic gentleman to ANYONE who wanted to purchase a char from this dealership! I guarantee, you will NOT be disappointed!! GO GET A CAR FROM LARRY!

Barky

Dec 8, 2012

Ms. Amanda Guzman made me feel very comfortable throughout the process that led me to purchase my 2013 Jeep Compass. Ingram Park was my fourth Chrysler/Jeep dealership that I had visited. The other dealerships just wanted to sell me a vehicle and nothing else. They were OK, but nothing like the comfortable and professional atmosphere that Amanda brought to every meeting we had that led to the final deal and sale. I was looking for a new Jeep for over four years and almost decided to wait another year, but Amanda and Ingram Park Chrysler/Jeep made it happen. It's always a tough choice to make a decision to choose a new vehicle over your current vehicle (2002) which is performing well and is paid for. Amanda guided me thru the new selection, the trade-in process, the finances and incentives in a fair and balanced way. I had all of my own concerns considered and approved all the way until the finel paperwork was signed. With the help of Mr. Daniel Jex in the final stages of the sale, Amanda made this a very pleasant and successful experience for me. I believe I received the best deal I could have gotten anywhere and I look forward to the great service after the sale. Besides, with the short time I have had this vehicle, I love this Jeep Compass. Thanks again, Amanda. Gene

dirtymike210

Dec 7, 2012

I just purchased a car and I'm real picky on what I'm gonna drive so Omar was very helpful and wasn't pushy on just to settle on any car and didn't try n pawn off a new car on me,which is great I would recommend Omar and the dealership to friends and family I had a great experience.

gabrielhomecat04

Dec 5, 2012

I just got say that I love coming to IPAC yall always helped us and my family and worked as much as yall could to give us a good price and getting us into what we like. I just have say I would recommend them to everyone.

anelgacia73

Nov 30, 2012

Danny Martinez and Todd Waldo are awesome employees! They were very nice and patient with my husband and I. They answered all our questions and concerns openly and honestly. We had been to several other dealerships prior to IPAC, but none of them compared to the treatment we got from Danny and Todd. There was no pressure or hurry to buy. I am definitely recommending IPAC to friends and family. I have received follow-up calls from the other dealerships recently, and I say, "Thanks for the call but we got our awesome new 2013 Dodge Avenger at IPAC!" Once again, a BIG Thank You to Danny and Todd for all your help!!!!

raven109

Nov 30, 2012

My experience with San Antonio's Ingram Park Chrysler (IPAC) dealership was exceedingly great! I came from out of town to San Antonio to seek out a 2013 Jeep Wrangler at another dealership which falsely claimed to have the Wrangler model & transmission load out I was looking for. I called IPAC instead and dealt with Danny Martinez who not only told me they had the Jeep I specified on their lot, but he was able to send me a picture of both the Jeep & its sticker proving they had exactly what I was looking for! Danny Martinez was very thorough and knowledgeable about the Jeep Wrangler in his presentation and answered all of my questions directly and impressively - ensuring I had no doubts when it came to purchasing said Jeep. I was very impressed overall with the competence, fairness, and professionalism offered by Danny Martinez and finance officer Phillip Espinoza and would recommend anyone venturing to IPAC dealership to deal with them.

jacobpm86

Nov 28, 2012

I went in to get a new vehicle because my original was getting to expensive to maintain. Louay was very helpful in finding something not just with luxury, but also within my budget.

cardavin

Nov 26, 2012

At IPAC my wife and I were treated with respect and friendliness. We worked with Larry Gillman and he was just superb and very informative. We bought a 2013 Dodge Journey and so far are very happy with the car. Price was competitive and service was great.

bassisit

Nov 18, 2012

The entire team made this one of my best car buying experiences ever! Tony Ruiz is by far the best car salesman I've ever worked with and he will definitely be my first stop when my wife and I start car shopping for her new car.

gloriaburciaga

Nov 16, 2012

The teamwork by Tony, Nolan and Annette was awesome. Collectively they answered my questions and the financing process went smoothly. They did not waste my time. I was made to feel welcomed and comfortable and not worried that I was going into a deal that I did not understand. I will certainly recommend IPAC to family and friends. Thank you!

Bernice777

Nov 14, 2012

I have had nothing but excellent with Larry White since 2006 I only use Larry for all my family vehicle needs and I recommend him to all my friends. Larry White is the best I will stay with him until!

Sweetdel

Nov 11, 2012

Omar was awesome to work with! Very laid back and he put no pressure on me to buy. I will most definitely recommend Omar to all my friends and family!! Thanks for my amazing Challenger Omar. I am loving it!!

Krwebber

Nov 10, 2012

Scott was awesome in finding us EXACTLY what we wanted. He had multiple cars for us ready to look at as soon as we showed up! When we look for our next car for the youngest kid in 6 months we are coming to see Scott !! Thanks Scott, the Webbers

avizayas

Nov 9, 2012

Omar was a very pleaseant person to work with. He made the whole process very smooth. I didn't feel pressured into buying anything and I found exactly what I wanted. I needed a 6 passenger vehicle since I had recently given birth to my fourth child. I was very picky and Omar was very patient throuought the whole process. The only place I had a HUGE issue with was the Service Center. I was without my van for over a week and never got reinbursed for the rental costs and did not is have a vehicle through a hard time. Omar stepped in when this happened came and picked me up when it was not his obligation to do so. I highly reccomend Omar to anyone that wants to buy a vehicle. I will go back to see Omar if I buy another vehicle in the future.

michlynnsaenz

Nov 8, 2012

We walked in to buy one car and ended up with two. Smooth process, quick and efficient use of time. Refreshing atmosphere and excellent customer service.

shawn793xx

Nov 8, 2012

I came in a bit upset because a used car I had bought was acting a bit funny. I asked a man to please get me a manager and he pretty much just shrugged me off when he told me he wasn't in yet. I was standing outside and I saw Scott walking towards us and I asked him for help and immediatly he escorted me and my grandfather inside and was very pleasant. Not only did he get me top dollar for my trade in but he was very patient with me as I was pondering on two different types of vehicles. After it was all said and done I drove off the lot very happy in my brand new 2013 Dodge Avenger :) And Anette in financing is amazing! She made everything very easy to go through and a very fun experience. Very happy with this dealer and will definitely return.

Rb78245

Nov 1, 2012

Omar was great to work with. Very nice and easy going. Didn't pressure me at all. The staff were great with one glaring exception. When I purchased the vehicle and went back to the business office the gentleman working my transaction did not come across as someone who I would want to give my money to. Very pushy and detached.

VanessaLynn01

Oct 31, 2012

Very nice experience and would recommend to friends and family. Understood what I was looking for and was able to find at another location since they didn't have the vehicle there.

William86

Oct 30, 2012

I am active duty military and I just came home from a year long deployment and I needed a new car. I had spent a lot of time looking for what car I wanted when deployed and I decided on the grand Cherokee. My wife and i went to ipac and met Omar and he was very professional and knowledgeable about the jeep i wanted. I never felt pressured to buy and the negation went a lot quicker then I thought they would. Even after the paper work was signed Omar never stopped checking in with us to make sure we were satisfied with the car. There were several items we bought with the car that we had to wait on, like the nav system and Omar was very quick on getting those items and getting us in to get the items installed. I have recommended Omar to all my friends because of the great experience we had. I highly recommend ipac and especially Omar if you are in the market for a new dodge or jeep.

hriojas1

Oct 30, 2012

My boyfriend and I was not out looking to buy a car we were just window shopping. Mr. Martinez is a wonderful sales person he let us look without breathing on our neck. We been to other dealerships and oh my God they are so pushy. Danny was very helpful by telling us what price range he could work with us and specially I couldn't decide what vehicle to choose from. I strongley believe he should get the best sales person award. Last night we went to go pick up our license plates and he was so nice to put them on. We also ask Danny for business cards to distribute them to our coworker that how please we are with his service.

M_hernandez45

Oct 29, 2012

The friendly sales persons (Nolan and Amanda ) were great as fas as helping us with the purchase of the vehicle from beginning to end. They were very patient and understanding with our level of satisfaction. Even with our two kids they were very patient and kid friendly. They never gave us any bad attitudes other than try to help us to the max. They definitely made us feel right at home and family friendly. We would recommend them to anyone who would like to purchase a vehicle at IPAC. We will go back to visit anytime we go to San Antonio.

Berthasjimenez

Oct 26, 2012

I was really satisfied with the service. Friendliness was great and I'm really enjoying my new car! I would most certainly return for any future purchases that I would like to make

Lalitabonita29

Oct 25, 2012

Great dealership I will continue to buy my vehicles from this dealer anytime, they have the best customer experience I've ever seen. Omar campos is a wonderful sales person very patient with helping me choose the right vehicle for me. I love my truck thank you Omar campos.

AlanHoward

Oct 24, 2012

Larry Gillman, Walter Koch, and Annette Arellano made this car purchase a breeze. All three were very knowledgeable of their specialized areas. Larry was my dealer and he answered every question that I asked. I didn't feel pressured to buy and he showed us every vehicle we wanted to look at. Walter Koch and Annette were both great to deal with. I went into the dealership with a pre-approved loan they showed me a few other financing options and got me a better loan rate of 2.49% my bank couldn't touch that. Overall this was a great experience and I would recommend this dealership to others.

jmares9711

Oct 24, 2012

I had a good experience with Justin. He explained ever question i had for him and broke it down to a good understanding. I look forward to buying another car with Justin in the future. Thank you for your services.

KatelynRenee

Oct 22, 2012

I had done my research looking for a new 13 Dodge Dart but there where specific things I wanted in it and not in it. I had been ripped off pryor at another dealership and ended up not buying. As soon as I stepped out of my trade in vehicle, Nolan was right there... friendly, upbeat, patient and understanding. All around best experience to have when buying my first new car. He got me a great deal! In addition, some days later he also called me and stayed in touch with me to answer any additional questions that I had. I will defenitly be reffering my friends to him in the future.

e041048

Oct 20, 2012

My experiance was wonderful. I have never bought a vehicle so fast and without all the games. I did not feel pressure, they may have :-). This is my first purchase not only from ipac, but from any Dodge Dealer, only have had the truck for a week but, WOW, I only hope it keeps going through the years. The sales person, Joel, manager and finance person were great. I only hope service will be the same, I do have a little ways to go before I meet them.

fredt1946

Oct 16, 2012

I believe in being straight forward and to the point, I do not need fluff or BS. When it takes over 7 hours to make a deal on a car, their is something wrong. Although I dealt with Armando Vela and not Joel, I felt I shgould have been treated with more respect. This was not my first purchase at IPAC, but it could be my last. I should not have been subjected to anew salesman. Do not get me wrong, Armando was very nice and very considerate, but I was called and had an appointment with Joel Guzman.

doug

Oct 12, 2012

I shopped around San Antonio and the surrounding area for the best price on a very specific vehicle. Amanda at IPAC responded quickly and honestly to all of my questions. Everything I was promised was delivered with a smile. It's great to work with a sales person and dealership that shoots straight.

sandog34

Oct 11, 2012

I came to IPAC to just test drive a car and had no plans to buy one until I met Larry. Larry was honest, not aggresive and courteous. I gave Larry and IPAC the bottom price I wanted to pay for the vechile and they came through. Even after two weeks of the sale, I text or call Larry regarding questions and he still responds. Johnny was a huge help to make this happen along with the $1000 cash rebate he promised me a week later. I definetly will be directing people to IPAC and Larry when it comes to buying a new car. Thanks GUYS! Also thanks Phillip for making the numbers work!

vrbutler3

Oct 11, 2012

Great Dealership! Our Sales Rep Larry White was very friendly and confident. He got us exactly what we wanted and in our price range too! I have already recommended people to him!

banks318

Oct 3, 2012

This dealership has your best interest in mind. Scott Gonzalez and Daniel Jex were awesome! Scott took his time to explain all aspects of the vehicles that we were interested in. Any questions that my wife and I had were answered in a very professional manner. We did not feel obligated or pressured into buying a vehicle. We were out vehicle searching and IPAC was our first stop. After the way Scott presented himself on behalf of the dearlership, we knew that we wouldn't be looking any further! Keep up the good work guys!! I told you that I would be back!David Banks

wrwheelerjr

Oct 2, 2012

My wife and I really had a great time buying a used truck at IPAC. We came with our own financing and IPAC got us a lower rate and warranty for less than we expected to pay. The truck is clean and runs great, we love it. IPAC got us in and out quickly and with kindness. I would highly recomend them to all of my friends and family in the market for a car or truck. The (african american) gentleman in finance who worked with us was funny and great to talk to, he made signing papers fly by fast. I dont see his photo above and I can't remember his name but he needs to be recognized for a job well done along with Joel and Charlie.

rmcconnaughhay

Sep 30, 2012

Treated like a king on day 1 and 2 of shopping. Felt like I got put on the back burner on day 3 after I had made my purchase. That is the only reason I knocked off a point on customer service rating. However, none of that was Todd's fault. Day 3 he was busy with another customer. Todd was great! I would absolutely recommend him to anyone of my family or friends. On our first test drive he noticed I had a good knowledge of Ram trucks and never once tried to insult that, which some other dealerships I have been to they do. Jex was a great aid as well. He knew what I wanted, and what I wanted to spend and man did he make it happen. I really enjoy my experiences with IPAC, I have been there several times for service prior to purchasing from them. I would not hesitate one bit to recommend to anyone to go to IPAC first. Thanks Todd and Jex!

hzleyes53

Sep 27, 2012

I dreaded looking for a new vehicle because I didnt want to hassle with an auto salesman but my 12 yr old car was giving out and I was interested in looking for an inexpensive SUV. I contacted 3 dealers asking questions about various vehicles. Larry Gillman was the only only that answered my questions and did not hassle me in any way. I thought, wow, could this be true? He seemed like a nice person through the emails we exchanged. So when I went in person, he made the experience worthwhile. I made my boyfriend ask all the questions and Larry was very pleasant to deal with. I would definitely recommend this salesman to any woman looking for a vehicle. He didnt try to sell me vehicles that I was not interested in. He didnt push anything extra on the vehicle I was looking at. All in all, this was the best car buying experience I have ever had.

raquel8311

Sep 20, 2012

I had a great experience at IPAC, Nolin and Annette were very friendly and helpful, they did all they could to get me the best rate possible and I drove away in a awesome jeep wrangler. I already told all my friends that IPAC is the place to go to buy a vehicle. Thank you so much Nolin and Annette!!!!

moni1469

Sep 19, 2012

Mr. Guzman is not only professional and outgoing, but he is also curteous and friendly and puts the needs of the customers first before making the sale. I have never met such an honest salesperson who truly made me feel important. I will (and have) recommend him to everyone! (By the way, a larger incentive would be nice! lol) My daughter and I really enjoyed our experience there and we will definitely be back! :)-Lucia Gonzales & Monica Castillo

etatum2284

Sep 12, 2012

Great service and probably the easiest car purchase I have ever made. Ask for Amanda Guzman if you want a great sales experience with no hassles.

highlyirritated

Sep 7, 2012

This employee was extremely disrespectful I came in to have my vehicle serviced when he said I needed to go to the service building he walked with me outside and to the passenger door of my car this was rude because I did not invite him. He made the car ride extremely awkward by lecturing me and telling me how disrespectful it was to have a flag print bandana in my car. I rated ok for customer service because he helped me with what I came there for, however; there is no reason for someone to comment on your things and tell you how disrespectful you are and how you don't listen especially when you are the customer and no employee needs to enforce their beliefs.

HTown80

Sep 4, 2012

Tony was excellent. Very friendly and in no way pushy or overbearing. I would definitely refer anyone searching for a new car to, not just ipac, but Tony.

Saucedo.jason

Sep 1, 2012

Best sales person ever made me feel at home and not pressured to buy and did everything to get me in the car that I really wanted if I buy another car it's gonna have to be from Joel Guzman

roxie92670

Aug 31, 2012

My experience at IPAC is mostly based on the experience I had with my salesperson. Getting this car financed, taking care of many issues that arose and keeping me happy during this difficult time would have been a challenging job for the most congenial and experienced of sales execs. Danny Martinez impressed me by addressing each matter with a very professional manner. He was diligent in his work ethic, putting me first and never letting me forget that my happiness with my purchase is the reason for his being. Danny was knowledgeable and incredibly thorough in his explanations about the vehicle and finance process in such a great way that I was never left in the dark regarding anything from start to finish (even when spending time in the hospital which I didn't know until later). The IPAC team worked together really hard and exercised much patience in getting this deal to work for me. Hats off to them.

64sgal

Aug 31, 2012

Amanda was helpful and attentive to all of my needs. She was very receptive to my communication channel of choice (text) which made the whole car buying experience not only efficient, but pleasurable. She explained all the necesssary steps and I felt aware of what was going on and happy with my decision to purchase the vehicle. I would definitely recommend Amanda!

art.garcia.790

Aug 31, 2012

From the minute I walked in Amanda was very friendly fromThe start, she started off by welcoming me to the dealership and asked if I needed any assistance with anything, I told her that I was interested in buying a new car, but in all honesty, I had now idea what I was looking for, Amanda, without any pressure on me procided to walk me around the car lot showing me all the different types of modelsYal had to offer, she made me feel very comfotable while I was there and I never felt once pressured into buying anything, she was very knowledgeable of every car and model on the lot. In my opinion i would more then recommended her to anyone of my friends and family who are interested in buying a car.

lesliemr10

Aug 30, 2012

I give this dealership and Danny Martinez a 5 rating because, everyone is very friendly and attentive. Danny Martinez is very helpful and one of the most friendly and easy going sales person I have met. He walked me step by step and was their at all times if i had questions. He doesnt pressure his customers he treats them like family.

Dhackley

Aug 29, 2012

We traded in 2008 Limited and finally got the truck my husband has wanted for the past several years. We met with Amanda Guzman and I can say that she is an excellent saleswoman. Her knowledge of the inventory is impressive, she is friendly and is more concerned about the customer's wants than just making sure she gets her quota. When its time to upgrade she will be the one we work with. My husband and I had a great experience at IPAC we will be back.

JVELA

Aug 29, 2012

after view some other dealearships webpages I check on the IPAC, and give a try on the internet sales, spoke with Tony Ruiz and since the first chat he was very helpfull,a lot of information on the cars,the prices, since we live in Laredo,he help me with the information in advance and the paperwork,when we hit to road to SA,it was convence that I was going to get the car I wanted,as soon as we arrived at IPAC he was there with all the information of the SUV's I wanted to see, after a couple of hours everithing was done, great price, but must of all,the friendly service of Tony, the when it was time to arrange the payments with Anette Arellano it was the same quiality of servie,very friendly,a lot of information,a lot of help. In the past I had bad experiences with some other dealerships, but from now I will go back on IPAC on my next buy,and definelly will recomend U guys with my family and friends , U have a graeat and very proactive team with Tony and Anette......

Wade Reid

Aug 25, 2012

I shopped the internet and found 2 cars I wanted to look at. My internet shopping showed me that IPAC had the best pricing on the vehicles I was looking at in town. I requested information and got an immediate response including a phone call.When I arrived I got to talk to Walter who is a blast and was introduced to Amanda. Both are great, outgoing and very personable. It is nice to meet people that you can immediately feel like you form a bond with and both are extremely ready to put the customer at ease and do all they can to find the particulars of a customer's needs and try to answer them.I have to say I have never had such a positive non-adversarial relationship with anyone at a car dealership as I had with these 2 people. They are fantastic. I feel very fortunate to have had the chance to meet both Walter and Amanda.I have already and will continue to recommend the IPAC dealership to friends.

jennifer.lee.58958

Aug 24, 2012

Poor customer service. Horrible communication. Lack of care for customers concerns. Was told "nobody made you buy the car". Even management brushed me aside. Inconvenienced to leave work on two separate occasions and drive alll the way across town because documentation was required that was not brought to my attention until that day. Was told my loan was not going to be funded until 3 days after I had the vehicle, which I later found out was a lie. Was told I could not cancel the transaction and get my trade back even though "the loan was not going to be approved". Too many lies from this company just to make a lousy sale.

pjschaef

Aug 24, 2012

I had a great experience with Mandi and Danny at IPAC. They were very professional, and did a great job to make sure I was happy with the Dodge Dart that I purchased from them.

avasqueZ21

Aug 22, 2012

Joel was the best sales man I've dealt with. He made our shopping experience enjoyable & easy.I immediately recommended my brother & he bought his new vehicle the very next day. That's how easy it was to work with Joel.Thanks Joel!! Your awesome!!Annette Vasquez

fattyhippo

Aug 22, 2012

My overall experience was great. My salesman took her time and was patient with helping find what I wanted. On a scale 1 to 10 I rate Ms. Guzman a 10. The dealership was very clean everybody was so happy and helpful everywhere I went I kept being greeted by f different employee's. I most defiantly will refer my friends and family here.

purplewalrus

Aug 22, 2012

After being pushed around by Ancira, and told I couldn't get the car I wanted, I decided to give IPAC a call. I was greeted by Larry, one of the most friendly, reasonable salesmen I've ever dealt with. He was very professional and listened to my concerns and understood what I was looking for and what I wanted to spend. He knew that the information I gave him was solid and what I could and could not afford. He did not push anything on me just showed me what I was interested in. Larry did not act as a car salesman, but a consumer and helped me find what I wanted, and I walked out of the dealership with a 2011 Dodge Charger, EXACTLY what I wanted. HE EVEN DROVE WITH ME to the dealership that had my trade-in to MAKE SURE they didn't try to pull something over on me and made sure they gave me the keys to my old car. This really went above and beyond his spirit to serve me, and it was good knowing I had someone who had my back the whole time. I will be back to see Larry, and I will recommend anyone who is looking to buy a car to go see him. He is honest,upfront, and was a pleasure to deal with.

rick.brown.9887

Aug 16, 2012

The whole experiance was awesome. Everybody was iendly and helpful. I would definitely reccomend this dealership.Danny Matinez was excellanthelpful, knowledgeable and friendly. Would buy another car from him.

AnnaNurse

Aug 15, 2012

The best experience when buying a car.I highly recommend this sales person.Excellent service and all employees are very friendly.And a great variety of cars and trucks.

smcastro1950

Aug 9, 2012

I took in my 2010 Chrysler 200 for an oil change. When I picked up my auto my personal items that were in the interior and trunk were missing. Everyone on staff from service manager to general manager was rude, insulting, and trying to make feel absent minded about where my personal belongings were. No one would claim resposibilty and even suggested that I should go to other dealerships for my oil change. Such as; like I have removed them from auto and left these items at home or that someone else in my family had removed them. I informed that I am a single woman and no one else drives my auto. These items such as the safety bag with items for emergency sitations I carried in my trunk all the time. Other personal items such as my sunglasses, my windshield sun visor, and other items were missing. Anyone that owns a auto carries personal items in their auto which remain in your vehicle. If this is the way I am going to be treated then this is the last time I will go this dealership or buy a Chyrsler product.

Kaylla

Aug 3, 2012

Awsome customer service! Daniel worked very hard with us in order to keep our business. He was the reason we purchased our car from IPAC.

messkeyl

Aug 3, 2012

What a staff you have!!!!! Great employees, prices, website. Knew what I wanted and your staff delivered!!! I am most pleaded and was very excited about my selection.

AmandaWall31

Aug 1, 2012

Omar was so fiendly and helpful. I did not feel any pressure and he sayed until 11:30 on a Saturday night! I am so excited about my new (Slghtly used) car! I will come back to Omar when my husband wants a new truck! Thank you Omar!!

Isaac90

Aug 1, 2012

Came in unsure if I could purchase a vehicle. With te helpOf Nolan, I was able to walk out the door satisfied with myNew vehicle, he explained the best way for me to buy a vehicle to start establishing my credit!! Thanks ipac!!

marie22

Jul 31, 2012

I had a very negative experience the first time I went to IPAC with a different sales associate but when I was introduced to Todd I was very pleased. He understood what I wanted and did not try to pester me into another vehicle or kept calling to bug me when I already said I wasn't purchasing a vehicle that day. I am pleased with my sale although I wish there were more incentives.

Rock soldier

Jul 31, 2012

I am in the Military stationed at Ft Hood and wanted a Jeep, but 6 cylinderto save on gas. Intravel between Ft Hood and San Antonio. I looked at all the reviews and picked Jeep Grand Cherokee after all my research and then the test drive. Chad Tucker did a great job. Friendly, helpful and answered all my questions. Would recommend to my friends.

Victoria Cuevas

Jul 31, 2012

Our visit was very pleasant. Chad Tucker drove us around helping us find the car that would suit us best. We ended up with a 2012 Dodge Journey. Chad did an excellent job making sure that we were happy. He even took the time to explain all the little gadgets and buttons inside of the vehicle. I absolutley LOVE it! The customer service was the best. We really didn't have to wait long to get the financing done. The amount of the monthly payments and interest rate were great. I would definitely go back again and recommend others to go as well. Thank you all for your time and service. We are VERY happy customers. ;-)

Rosie02

Jul 30, 2012

We bought a new Dodge Durango rt at IPAC and Todd was great, he made sure he got a great price and gave us some recomendations.

TKHoward

Jul 30, 2012

Honesty and Integrity. Two words seldom used when referring to a car dealership. When I first called Nolan I had an idea of what type of car I wanted. Instead of just going for the quick sale, Nolan helped me evaluate my choices and made suggestions of why I should or should not consider specific makes and models. He took a sincere concern for my needs and supported his recommendations with logic that made sense. This guy truly understands that the best way to be successful in his industry is by offering his customers exemplary service and a quality product that they will brag about for years to come. He recieves my HIGHEST RECOMMENDATION. Thank you Nolan!

allie.howard

Jul 30, 2012

My experience at IPAC has been my best car-shopping expereince yet. I didn't think it would be possible to shop and purchase a vehicle with ZERO frustration or anxiety. Nolan was an exceptional sales representative. Extremely accomodating, friendly, and thoughtful. He wasted no time trying to sell me something he knew I didn't want. He listened to my needs and found me a few perfect selections of vehicles within minutes, and was extremely patient while I made my decision. Both Nolan and the finance representative were patient and worked very hard to accomodate my needs and I am extremely grateful. Thanks guys for such and awesome experience and a great car! I know I will be sending all my friends, family, and coworkers your way!

jasso89

Jul 30, 2012

I love my new Journey. Nolan Madrid was very professional and friendly. I would definitely recommend this dealership to all my friends and family looking into buying a new or used car. Thank you again Nolan!

Jc2173

Jul 30, 2012

While searching for a car with my daughter, we were contacted by Nolan on a follow up call concerning a dodge challenger. He let is know that they had some good prices at this time , we test drove a 2012 & finally decided on that a used car would be better for her first car. Luckily a 2010 had just arrived that day which we looked at & she preferred. Before making our decision we compared with other dealerships & Nolan was willing to negotiate with a far better price & warranty.i am very pleased with his service before & after the sale.

marksalinas2012

Jul 30, 2012

Great dealer as well as facility. The information and helpfulness from our sales consultant helped make our decision to buy from IPAC. The customer service we recieved was exceptional. He went above and beyond to make us satisfied.

ohbuckeyeman

Jul 30, 2012

The friendliness and courteousness of this dealership is unparalleled. Amanda was very helpful and knowledgeable about the entire car buying process. She and the rest of the staff at the dealership instilled confidence that you really were buying from people that cared about your being happy.

rmatheson

Jul 30, 2012

Hello we came to san Antonio from Conroe tx to see a 2012 Chrysler 300 a used car. When we were looking at the car Todd walked up and answered all the questions we had . And then he showed us a new 300 and told us albout the car and we could not ask for a better salesman he was great and I would refer everyone to ipac for not just great deals but great service to so keep up the good work Todd .oh and all the salesman were so nice and helpfull and help in anyway that they could thanks again ipac . R Matheson Conroe tx

ctorres16

Jul 29, 2012

Amanda could not assist us when we arrived as she was assisting another customer; however, she introduced us immediately to Todd Waldo. Todd waw very professional and asked appropriate questions to get a complete understanding of our needs and "wish list". Although Amanda was not working directly with us, she followed up several times via telephone/text to make sure our experience with IPAC was nothing short of exceptional. We would definately recommend IPAC - especially Todd and Amanda to anyone looking to purchase a vehicle.

john golston

Jul 26, 2012

I enjoyed my visit to Chrysler. Even though I felt uneasy about dealing with any dealership, Amanda Guzman made my visit very pleasant. She was hospitable and professional. Ms. Guzman is very knowledgeable and was able to answer all my questions. I asked her about your 200's and your Jeeps, and she answered with no hesitation. I can tell that she enjoys working for Chrysler, and has the utmost confidence in your automobiles. I will definitely recommend Amanda to my colleagues at Northside ISD. Thanks.

Thunder2104

Jul 25, 2012

Chad Tucker was patient and extremely helpful displaying a professional demeanor throughout the sale. Chad is the reason I came back to IPAC to purchase a second vehicle from him in the last year despite the fact I live out of town. He did not give up on me and continued to work with me even in the hot summer sun. I have and will continue to recommend him to my friends and family and will be back to the dealership which was wonderful in itself, but overall in the end it was the sales person, Chad that made me decide to buy a new dodge truck than a ford. Thank you Chad and IPAC for the experience.

nlongoria

Jul 24, 2012

Came in for a car I saw on the internet, was not in stock, so I ended up looking at a new car. While I am happy with the deal I received on the vehicle I purchased I felt a little unsure that none of the 3 vehicles that I had seen online that brought me into the store were available on the lot. I was told that they had plenty, so many that the internet sales rep could't find the information on that precise model, but insured me and I quote "if you saw it online then that is what we have." I also did not like that the "service contract" was not even mentioned until the finance part of the transaction. I may have felt different about it had it not been "tacked on" at the end of the transaction after we had already settled on a price for the deal. I was also told that I had 24 hours to decide on the contract and was only offered one type of contract when in actuality there are several options to choose from and 4 years or 48000 miles to purchase one. I was also told that the price would be more if I chose to purchase it in cash versus financing it with my vehicle. I did not like that considering that the service contract is a 3000 dollar option and when financed at 4% is 3120 dollars and increases the monthly payment significantly. Everyone seemed very friendly, and accommodating. I thought the sales manager telling me to keep the additional 600 dollars that I was willing to put down on the car to make the deal happen was a bit rude, and that I should make the deal that benefits me in the long run.

Brodriguez

Jul 23, 2012

Chad was friendly, honest, and kept me informed with everything that was going on with my vehicle. He contacted me after I left the dealership to make sure everything was ok and if there was any questions or concerns I had. I've never had a good experience at a dealership before and I'm glad I had a good salesman who cares about my issues.

ilymm

Jul 23, 2012

We were very happy about the car we ended up. We went looking for a new car but were quickly drawn to the VW CC. I wasn't happy about the price of the car not being on the car when we looked at it and in hind sight felt that it gave the dealer some leverage in the negotiation of the purchase and trade in. Other than that it was a great experience and Tucker and Amanda get an A+ for their willingness to help.

Salesrater2012

Jul 22, 2012

Michael Delgado was extremely helpful and displayed sincere interest and professionalism at all times. At no point did i feel pressured or uncomfortable while trying to come up with some sort of agreement. It was thanks to Michael Delgado that i decided to proceed with the purchase of my new car. With all sincerity, Michael Delgado was one of the best car salesman i have dealt with ever.

Jluna31

Jul 18, 2012

My experience at IPAC was great! Nolan helped me out throughout my time there. Didn't feel pressure in buying. Felt comfortable. They worked a great deal with me and happy now. :) thank you all very much.

pedrophca

Jul 18, 2012

I only bought this car because of Michael Delgado. He was nice, kind and so professional with me and all my family. They did a great job to show the best cars for me and for my family. I recommend this seller and this dealer.

sxty9gt

Jul 16, 2012

Great Customer service. Larry Gillman contacted me minutes after I started the online application and had an answer an the application within the hour. Drove home that night with my new vehicle!

mgmorin1525

Jul 15, 2012

After visiting a few other dealerships, I had a nice experiance at IPAC Dodge, Unlike the other dealerships I visited, I was greeted upon entering the showroom. I knew that I was looking for a SUV type vehicle but wasn't set on what make or model I wanted yet. Nolan Madrid was helpful right away. He offered to allow me to test drive a Dodge Journey and also let me compare other SUV's from other makes that he had available for me to check out to see which I liked the best. The Dodge Journey was the best SUV for the price compared to the Kia Sorento, and Chevy Equinox, which I also was considering. It had the best features and upgrades that were included in the final sale price. I wasn't looking to buy, however Nolan Madrid was very helpful in answering all my questions and concerns with getting a good deal for my trade-in and for what I wanted to put down. He didn't pressure sale me or make me feel uncomfortable in what I wanted to put down and what he could do for me. Overall my experiance was very pleasant. I was able to drive away that day with a new Dodge Journey, and Nolan was available to help me out the next couple of days after to set up my car with an appointment to put tint. I was happy with all the IPAC staff was able to do. Thanks alot.Mariana Morin

jrlopez3970

Jul 13, 2012

Larry was very pleasant & helpful. This is the 2nd car we have purchased from IPAC & Larry. Your staff makes buying a car a memorable experience. We have sent several family members to Larry so they too can have a great experience & get a new car. Thank You for all you have done for me & my family.Sincerely John R Lopez

Milmingunny

Jul 13, 2012

This was the most pleasant car buying experience I've ever had. Frank and Walter made me feel like family. Thanks and God bless you.

alexroque

Jul 12, 2012

We abosultely loved Amanda, she was very helpful with the exact truck we wanted. She knew the answers to all of our questions, and was quick in getting us settled. The service she gave us was exceptional, and she never hesitated to our needs and never left us alone long while going to run our paperwork. She was very friendly and interested in what we were looking for in our new Dodge Ram, and we love it very much! We want to thank you for having outstanding staff. Very happy with your service, and we thank you tremendously!!

Wendi06

Jul 9, 2012

This was absolutely the BEST car buying experience I have ever had. (hands down) From Amanda's continual checking up on me and my initial request, to Chad's sales presentation, and last but not least Victor's ability to help me with my Financial issues. For someone in my position, who not only WANTED a car (new or used), but NEEDED a car; this was truly a smooth car buying process. I have been driving a 2005 Eclipse with ripped leather seats and NO AIR CONDITIONING for the past two years. With my mountains of Student Loans and credit catastrophe's, I cannot thank you guys enough for "FINDING" a way to help me help my family. I have three children (well four if you count my husband), and we have definitely OUTGROWN the eclipse. I appreciate everything you have done for us; more than I can possibly express. Many thanks, WS-R.

Jmazo3

Jul 7, 2012

My husband & I went to IPAC to get a Dodge Journey. Nolan greeted us shortly after walking in the door. After telling him what we were looking for & what budget we were at he showed us a 2010 model. Mind you after the test drive I was already sold, but Nolan was able to give us a better deal with a 2012 model. I was more than impressed with his knowledge & friendliness. If you're in the need for a car, I highly suggest you get your car through Nolan. I appreciate his no bs, straight forward approach. Thanks again Nolan

jcaleah

Jul 6, 2012

Chad Tucker walked up to us and was very friendly and asked us what kind of vehicle we were interested in. He was very knowledgeable of the dodge avenger and chrsyler 200 that we looked at and test drove. He was escpecially helpful in looking for the vehicle with the specifications we wanted on our new dodge avenger.

belindanatalie

Jul 3, 2012

had an excellent experience at this IPAC dealership got a new Jeep and I am completely satisfied with the whole experience Chad Tucker was a great help and I will be going to him for all my future car sales needs.

cd2575

Jul 2, 2012

Chad Tucker was on-point with everything it takes to be a very positive and an asset in the world of sales. He was very courteous, honest, and well-grounded. I also left without a vehicle because of credit and money situations, but Chad Tucker utlitized all his resources within realm with management to allow me to choose the vehicle I wanted and helped with financing it too. Thank you to those who helped me in management and great big thank you for Chad Tucker.

safford1977

Jul 2, 2012

I am very pleased with the IPAC Dodge and their internet sales rep. This was my first American made vehicle in over 14 years. I tried Ford first but was very unhappy with both their sales staff and manager. I would and have recomended IPAC to friends and will be a returning customer when it's that time again.

Guardian06

Jul 1, 2012

Chad Tucker was fantastic. I have purchased 3 vehicles from IPAC and every experience has been great. Chad put no pressure on me at all. he was completely straight forward about pricing and payments. If every sales rep were as friendly and helpful, everyone in town would be driving a new vehicle. He was great!Howard

Kiki3r3

Jul 1, 2012

I received exelent service from the staff at IPAC, Mr. Tucker in particular. He was extremely courteous and displayed a vast amount knowledge on my vehicle. It was one of the main reasons I purchased my Durango. I will continue to look to IPAC for future purchases and recommend this dealership to everyone.

Michelle J

Jul 1, 2012

I really felt like Darwin had my Families best interest at mind. He made it as easy as possible and found out what the needs of our Family are and pointed us in the direction that would best suit is. He really made us feel like we were apart of his Family!

Budman1025

Jun 30, 2012

Larry contacted me immediately when I showed interest through IPAC's Internet site. He called me back like he said he would and set up a time for me to test drive the vehicle we were interested in. Although the options we wanted were not on the vehicles on the property, Larry looked throughout the state and found the vehicle we wanted with the options we wanted. He follows up with us and asks how we are enjoying the vehicle. IPAC has secured a customer for life and we will recommend to all our friends and family.

Ed012

Jun 30, 2012

Had great customer service!! He knew exactly what I wanted from the moment I walked in. As I searche around for my vehicle I found that he gave me the best deal! And not once do I regret my decision. A great dealer and dealership!

FaWole1

Jun 30, 2012

Darwin continued to work the deal no matter what obstacle appeared. When it appeared the deal wasn't going to go through or it would reguire a HUGE down payment, Darwin got it done with NO MONEY DOWN and a monthly payment that fits our budget. We walked in the dealership looking for a used KIA and left with a BIG DODGE RAM!

gdharp

Jun 30, 2012

Tucker and Jax are probably the most straight forward salesmen I have dealt with. I am not the easiest person to please and I am very hard headed sometimes expecting more then what they can offer. Their patients and professionalism with a customer as challenging as myself says alot. I stop in all the time to look at different cars and simply to BS. They both take the time and talk to me even though they know I probably wont buy a car that day. This is why I have purchased 4 brand new cars since 2010 all over 30K from IPAC. Because even though I could have went somewhere else and prob got a better price its the level of professionalism and willingness to go the extra distance to maintain a good relationship between myself and their team. Jax and Tucker are a text book example of how one should represent a organization.TSgt Gene HarperU.S.A.F

grammylu

Jun 30, 2012

Went into the dealership to price a journey = ended up with a caravan which seats 7 I call it the GT (grandchildren transport) and we all fit

Griselda mejia

Jun 30, 2012

It was an awsome experience going to ipac.the customer service was great. I cant believe how young yet so experienced nolan is. He explained and answered all of our questions.

matttheman2290

Jun 30, 2012

Chad is an awesome salesperson and really worked his butt off to get us a good deal. If I ever need to get another car I will work with him again. I will also recommend him to anybody I know looking to get a new car.

Olivac

Jun 30, 2012

He earned our business by listenng to our needs and wants, and finding us the best deal possible for us. I will definitely recommend him to friends and family looking to buy a car.Thanks!

orlando84

Jun 30, 2012

I have bought plenty of cars in my day and this has been by far the best experience I have had purchasing a new car. Darwin and company were very professional and helpful. Love my new car and would recommend this dealership to friends and family.

doralin

Jun 28, 2012

Chad Tucker was very professional and helpful. He was very thorough and patient. He was very concerned about making sure I was satisfied with the experience/purchase, etc. I would recommend him to all my friends/family.

Jdlc96

Jun 28, 2012

Great customer service. Met all my needs and worked hard to deliever my request. Tucker was courteous and had a positive attitude. I would recommend him to other customers.

RicardoValdez

Jun 28, 2012

Going to IPAC was the best decision I made when it came to buying a Dodge Challenger RT! However, I have to give credit to the salesperson Nolan Madrid. He greeted me with great customer service, was very friendly, knew what he was talking about and gave me a price I couldn't be happier with. He was able to answer every question I had without hesitation. Thanks to his experience and knowledge I am now a proud owner of a Dodge Challenger RT! I would highly recommend this dealership and salesperson.

Vcc9836

Jun 28, 2012

I had a great experience I really just went to see what my options were and never thought I would walk out with a brand new 2012 Dodge Avenger. I love my new car so much and I will recommend this dealership to all my friends this is the third vehicle I purchase from IPAC. Tucker was so very nice and made me a very happy customer and he has excellent customer service.

vicky8

Jun 28, 2012

He had great customer service and fulfilled our wishes to the best! And understood exactly what we were wanting. I highly recommend him to any customer.

rtgonzalez2011

Jun 27, 2012

Great service, their wasnt any double talk or pushy salesmenship. Felt very welcomed and was very comfortable shopping for the right car. I would purchase any future cars from him.

Cindy & JC

Jun 27, 2012

I want to express my most sincere appreciation for Amanda Guzman. Thank you Amanda for all your help!!!! We requested days off from work... thinking we would waste time as we have in other dealerships. I was wrong. You and the rest of the staff, made it possible and helped us leave the dealership with a smile. You were not only courteous, but you made us feel secure with the purchase we were making, with all your knowledge. What really bought us was the fact that you respected our time, and did not waste it at any moment. Thank you for always making yourself available even during your time off. We will definitely recommend you! Once again, thanks for making it possible,and thanks for the patience!

Dms84

Jun 27, 2012

The courteous , knowledge and professionalism was exceptional, the price and financing did not have equal as I checked and that is why I bought my new vehicle with Chad Tucker at Ingram Park!

gomezj80

Jun 27, 2012

I would like to thank Chad Tucker for his professionalism and attitude towards me on purchasing my new vehicle. Mr. Tucker was very professional and very helpful toward me. He worked hard to give me a good deal on my new vehicle. I would HIGHLY recommend anyone who is looking to buy a vehicle from Ingram Park Chrysler Jeep Dodge Ram to see Chad Tucker. You wont be disappointed! Thank you Chad for your excellence service.

joepcar

Jun 27, 2012

I was fully expecting for my car search to last much longer than it actually did, but once I met with Chad, I knew the exact car I wanted. Due to his knowledge of the different vehicles, he was able to give me useful and helpful information, enough for me to feel comfortable enough with my decision. Not only did I purchase a car from him that day, I recommended him to someone else, who also was very impressed and ended up buying a car from IPAC and Chad as well. The price offerred by the dealership as well as the helpfulness of Chad is what will most likely have me coming back a few years down the road for my next purchase!

mac2544_99

Jun 27, 2012

We had a very positive experience with the purchase of our vehicle at IPAC. This is the second vehicle we have purchased from this dealership. The staff is very welcoming and courteous and we got a great deal on both cars. You never feel pressured from the sales people and they really do work with you to get the best deal possible.

rachelmorgen

Jun 27, 2012

Darwin Goez was very helpful and friendly. He listened to what I was looking for and met those needs. I would recommend him to friends and family. I am very happy with my new car.

MariaGutierrez

Jun 25, 2012

I had an awesome experience with IPAC from start to finish. Danny was super friendly and very patient with me. He did and awesome job and he got me an awesome deal. I'm very happy with the service I recieved there and I will definetly recommend Danny to friends and family. THANK YOU SO MUCH DANNY!!!!

bpmims13bravo

Jun 24, 2012

My name is Brandon P. Mims and I'm am very pleased with the service given by Darwin Gomez. I just came back stateside from serving six years overseas in Germany including two tours to Iraqi, one Afghanistan, and am just back in town for leave before I go carryout my orders as a Drill Sergeant. So, I take my car in for regular services and Darwin sees me looking at a truck. As soon as he introduces himself you could tell he is genuine good people. I wasn't even looking at buying my truck at this time at less not for another year or two but him being family orientated, he worked it to get my Family and me the best deal I have ever seen. So now I can say I'm a proud owner of my 2012 Ram 1500 (HEMI 5.7 liter) which the family and I have already enjoyed down at the lake fishing and etc. The way Darwin treated us keeping our best interest in mind ensuring we are happy gave us that Family feeling, and when he said something he made it happen. Being a man of your word which he is ranks very high with me. This was my third vehicle I bought from Dodge and by far this was the best experience I had doing so! Thanks again Darwin.

averylau

Jun 21, 2012

Mr Gillman provided outstanding service and detailed information on the automobile that I was interesting in. His professional service and appearance should be rewarded.His ability to understand and provide information that ensured me that the automobile that I purchased was indeed the one that I wanted.

hector1988

Jun 19, 2012

Darwin did a great job at showing us the fuctions of the Vehicles we tested. In addition, he treated us very well and provided a very expediate transaction. He connects with the costumer rather well and earned our trust as consumers.

lmontalvo

Jun 16, 2012

Made buying a jeep wrangler very easy. Was done with the process within an hour. Darwin provided excellent customer service. I would recommend buying a vehicle from Darwin to a friend or family member.

ShaneSAT

Jun 16, 2012

The sales experience was great. No pressure and easy to make the deal I wanted. Amanda Guzman knows the cars and had just what I wanted. She made it happen. I told her exactly what I wanted to do woth the deal and she made it happen.

fdramon

Jun 15, 2012

Good Day Everyone. I Diane & Francisco visit IPAC for a new vechicle a Fathers Day Gift for hubby. Mr. Darwin Gomez was an awesome salesperson also great friendly customer service. He was not persistent as many salespeople. He always took the time to answer all our questions and what made it great he always smiled and never showed fustration. Even after our purchase , we called him for any detailed questions that we forgot during financing, he answered as best as he could. This gentleman has potential. I recommend Mr. Darwin Gomez to our friends, family & co-workers. Respectfully , Diane & Francisco Ramon.

bowtie350

Jun 4, 2012

Omar is an honest, no pressure type of salesman and was a pleasure to do business with. He is very knowledgeable on the vehicles in his inventory. I thought I had done enough research on my Jeep Grand Cherokee but he still surprised me with details I knew nothing about. I appreciate that! My wife was home with the kids and couldnt come to see the Jeep so we took the Jeep to her. We even pickup some Mcdonalds for the kids. Cool move! He also helped us get a good deal on our Jeep even though it was closing time on a Saturday night. He is a good guy and I would recommend him.

joeyocean

May 30, 2012

Nolan my sales guy did an excellent job discussing the benefits and features of the different Nissan models I was interested. He wasnt pushy. Nolan, took great care in listening and answering my questions. When it came to actually sitting down to work out the deal, Nolan did a good job. He was very professional, we discussed price and Nolan went to the Manager and they came back with a good price right from the get go (no four square paper with a big magic marker writing, I hate dealerships that do that). It went relatively fast with no hassle, it was one of the smoother car purchasing experiences I have had (and I have had several). Bottom line, I would recommend Nolan Madrid. Good guy and know's what he is doing! And he's a pretty funny guy!

Dario34

May 28, 2012

I had great experience buying a car at IPAC. I didnt feel pressured to buy a car. Salesman Nolan Madrid was friendly, very helpful and willing to work with me. Nolan made me feel very comfortable. I would definitely come back again to IPAC and recommend Nolan to anyone interest in buying a car.

chiefs3115

May 23, 2012

Todd Waldo was the best I was in and out with new tuck fast. He was extremely knowledgeable of what I wanted. I would definitely recommend him to someone else.

norajguzman

May 17, 2012

Andrew Martinez and Scott Gonzales were friendly, positive and professional. We felt very comfortable. We would also like to include Annette from Finance, she was great. This new car was for our son and Scott spent quality time with him in providing an over view of the vehicle. We have another son that may need a vehicle next year and we will definitely start our search at IPAC.

ron.rehus

May 11, 2012

After my 2011 RAM was totaled I want back to IPAC to replace my truck. Larry greeted me warmly. He then listened and made sure he understood what I wanted in my new truck. Larry searched area dealers to find what I wanted and then worked with me to meet my price point. Larry made the car buying experience a good one. When it is time to replace my wife's vehicle, IPAC is where we will start.

alejandra reyes

May 8, 2012

I would recommend this dealer for sure. Awesome costumer service. Danny martinez helped us a lot. Great Spanish a very friendly man. My husband and I didnt have credit and he helped us find a way to obtain the credit. We never gave up thanks to him now we have an beautiful jeep "cherokee"!!! Thanks ipac and thnks Danny Martinez(:

Mark Trevino

May 8, 2012

Yes I do recommed this dealer ship.Especially Amanda Guzman and Walter Koch.They really took care of my needs as far as a vehicle was concerned.Not only did they get us what we needed.But also got us a truck we really wanted.And that say alot.And just that alone is enough to send referals.Once again thank you Amanda and Walter.

jccastillo

May 7, 2012

I called the dealership and asked for a finance manager, since I did not know anyone at this particular dealership. Victor answered the phone and said he would get some one for me. Victor gave me the name "Nolan Madrid" he told me that he would be giving me a call back soon. 10 minutes later Nolan called me. I explained my interest in purchasing a new car and I scheduled an appointment with him for later that day. I met Nolan and he was a great salesman to work with. He was very helpful and knowledgable about the vehical that I was looking to buy. I was very impressed with him and his attitude and drive were great. I would recommend Nolan to anyone. If I know of someone interested in purchasing a vehical, I will tell them about my experience at Ingram Park and Nolan Madrid. Thank you Nolan for the great service and keep up the good work. Thank you Victor. Great recommendation.

Erica_rene

May 3, 2012

Had a great experience with Larry, he is very knowledgable and easy to work with! Highly recommend using the dealership! Will definitely keep them in mind for the next car.

nicki2702

May 3, 2012

after experiencing some very bad customer service with other dodge dealerships in town that were unbelievable,we got the best customer service at ipac with scott gonzalez!everything went great and i am more then happy with my new car!

detroitlions3

May 2, 2012

LOOK FOR OMAR CAMPOS! I rated his Customer Service, Quality of work, and Friendliness "5" straight across the board. I'm Active Duty Military coming off a year long deployment and wanted to suprise the wife with a new vehicle. Omar helped me find a vehicle that I was looking for and got me a GREAT deal. Thank you Omar for all your help, the wife loves her new car!

Javi.72201

May 2, 2012

Larry Gillman hepled me withthe purchase of my new Jeep and was very helpful. He informed me of every aspect of the vehicle. He is also very personable and made the process very easy and a great overall experience. I would diffently reffer anybody I know to go and see him for their next purchase.

pete & patti

May 1, 2012

Thank you Amanda and the whole IPAC staff. My husband and I were able to trade out of our 2010 Ram 1500 into a brand new 2012 Ram. Amanda was very helpful and answered all of our questions. We will recomend IPAC to all of our family and friends. Thank you again Amanda.

GONZALEZ2012

Apr 30, 2012

I WAS ONLY GOING TO SEE YOUR CARS AND I MET MR. DARWIN GOMEZ. HE WAS VERY HELPFUL AND NOT PUSHY LIKE OTHER DEALERS THAT WE HAD BEEN TO EARLIER. WE DONT LIKE TO BE FORCED TO BUY ANYTHING. DARWIN WAS VERY KNOWLEDGEABLE AND RECOMMENDED THE CHRYSLER 200. WE ARE VERY HAPPY AND WILL RECOMMEND THE DEALER TO OUR FAMILY AND FRIENDS. THANK YOU FROM THE GONZALEZ FAM.

Lennny12

Apr 30, 2012

I am very happy with my car ipac; Darwin Gomez made me feels as if I purchases a great car at a good deal. He knew the product well & I would recommend him & the dealership to all my friends.

MrCrawford

Apr 30, 2012

I came in wanting a car to get with no idea what I was looking for. Eventually after looking around for a while with Mr. Gomez, I found the right car. Mr. Gomez helped me look all over the lot until I found what I wanted. He was a great help to me, he also helped me get a GREAT deal on the car. I was very pleased with the customer service and the car I purchased. I would recommend going to this dealer and asking for Darwin Gomez.

Aar318

Apr 27, 2012

Nolan was an excellent sales rep and assisted me in purchasing my first car and also helping my friend to make a purchase as well. He was extremely helpful, professional and courteous. He also gave an impression of reliability in regards to any future issues that I may have with the vehicle. Thank you for helping me purchase my 2010 Mazda3.

gkampli

Apr 27, 2012

Walk in, Test Drive, drive it Home. Its was that simple for me. Great trade in value for my old car, great APR for the new one. Larry White was so confident that he will sell me the car with the best rates tat it even surprised me. Thank you guys, I finally have my Muscle car, I finally have my charger.

mk1201

Apr 27, 2012

After visiting a couple of dealerships I decided to go with IPAC for my purchase. I decided to do this despite the fact that the other dealership had a slightly better deal. I purchased from IPAC because of customer service. Tony Ruiz was my main point of contact and I could not have asked for a better salesmen. He was very honest and straight-forward from the beginning. He didn't try to play the dealer games nor did he put pressure on me to buy immediately. I very much appreciated that.Walter and Frank were also very friendly and personable.I will say that upper management was a little difficult to deal with when I presented them with the offer from the other dealership. Same truck with almost exactly the same options but with 4000 miles (theirs) vs brand new (the other guy). They wanted to charge me the exact same amount as a new truck. It was like pulling teeth to get a deal but we got one done. Long story short, stick to your guns and you should be able to work something out but I would recommend going to another dealership to compare prices first.Overall, although I didnt feel as if I got the absolute, bottom line best possible price, their customer service made up for the difference.

ram72

Apr 27, 2012

Todd Waldo was a excellent sales man. will recomond too other friends and who ever is looking for a new truck. The price was very resonable and he handled it very professional.

Adrienne88

Apr 25, 2012

It was a good working with Scott! He was very Helpful and he know his products. He had a smile on his face. I would go back.

mireydavaldez

Apr 25, 2012

Amanda was a great person to work with. She listened to what I was looking for and was able to satisfy my needs! She was very friendly and outgoing. She provided excellent customer service. She offered herself 100% to me with ay questions or concerns when finalizing and getting my jeep. The whole team was excellent, definitely would return and recommend Amanda and IPAC to friends and family!

monkers10

Apr 24, 2012

I would refer many of my friends and relatives to IPAC. The experience was great and quick response on the managers approval. Also, the treatment from the salesman was very pleasing.

jpoblano

Apr 18, 2012

My experience with Danny was awsome, he explained everything in detail. He was very patient,courteous,friendly and very knowleagable of our Ram truck. I've purchased vehicles in the past and have never met anyone so patient and concerned that every question we had was answered. He also went out of his way after the sell to help program our phone and explain every detail of our new truck. To sum up our experience at IPAC AWSOME, AWSOME, AWSOME!!!!!

juliesantos1

Apr 18, 2012

Darwin was an amazing sales person. In the past i have not had very good experiences when buying a car through a dealership. Darwin was patient, helpful, understanding--He made this buying experience one that im so happy with that i will most deffinately be reffering my friends and family to him.

choupasta

Apr 17, 2012

I will start with, my wife and I take buying anything very seriously and do no less then a year worth of research when purchasing a new car. We have looked in so many places before this one. When we talked to other dealers and sales men they seemed to be the typical full of bull and try to sell you what you do not want for more then you are willing to pay. Actually we had given up by the time we found Darwin Gomez at the Ipac dealership. I was sure the same kind of service we had received before would be what we where to receive when we showed up. However, this was not the case. We told him what we wanted and we where given exactly what we asked for. Just two days before when we where at Ipac Nissan and they completely wasted or time and after two days they gave up on us and told us they could do nothing for us. Disappointing to say the least. We are extremely grateful we ran into Darwin and he really took the time and effort to give us exactly what we wanted. We both feel he went above and beyond what any car dealer in San Antonio and Houston Texas had done for us. I am recommending him to my family and friends. We cannot believe that we where able to acquire the car and price we wanted. To be exact in how low he was able to go for us he dropped the price of the car almost $5,000 from the price was anywhere else.

malvern3

Apr 17, 2012

Darwin Gomez was full of life and was very funny no matter how many times me and my boyfriend changed our mind on what car we wanted he didnt mind at all he offered test drives and even knew had knowledge on all cars.He wasnt the avg con-artist dealer that only wanted to make a sale and really doesnt care what the customer wants.Darwin is the #1 for customer service skills we know have our fl50 truck and we love it. Thanks Darwin best sales consultant every

pegsonger

Apr 17, 2012

Friday(my first day to look at cars in three years)Larry White came introduced himself and helped me withour being pushy. We looked at a number of suvs and I kept coming back to the one I bought. Larry offered me a test drive,I liked how it drove and felt, again Larry was not overbearing, he was polite, gave me his phone number and a pleasant smile with "I hope to hear from you,thank you for shopping IPAC." I came back Saturday and decided this is the car I want. I have never owned a Crysler, Dodge or Jeep before, but not only did I like the car I truly like the atmosphere and the friendliness of the Dealership.Keep p the good work.

wensfield

Apr 17, 2012

Excellent service, outstanding profesionalism, customer dedication, best sales people I found. A+++ to both of them. will definately recommend them to my friends to visit the store thanks to Tony and Amanda.

evamaria

Apr 16, 2012

Thank you so much to the entire IPAC staff, especially Amanda Guzman. I was able to trade-in my other vehicle with no problem and buy a new car with wonderful gas mileage. As I told Amanda, it was refreshing to purchase a car from a woman, because we have all had past experiences where we feel taken advantage of because male salespeople feel you do not know enough about cars. I do feel the staff really listened to what I was looking for and Amanda even kept in touch with me by text, which was awesome. I will highly recommend buying a car from her or any other IPAC staff. Lastly, just want IPAC to know I chose this dealership because of their recent generosity to the social service organziation I work for. Great job and thanks for helping the community!!

rudyg12

Apr 14, 2012

I was approached by Darwin with extreme professionalism and friendliness as I began to search for a new car. He was very knowledgeable and willing to help me look for a vehicle that would fit my budget, no matter how long it took. His overall positive attitude helped make the process of buying vehicle even better. I would diffently recommend my friends and family to purchase a vehicle from IPAC and to see my new friend Darwin. I want to thank everyone at IPAC for treating me as I was family and keep up the GREAT JOB.Your Friend,Rudy Guevara

wbradl2

Apr 14, 2012

Darwin was very helpful. He showed me several vehicles and left the choice up to me. He helped me get the payment pretty close to where I wanted it. He was very friendly. When things were going past lunch time, my friend and I left to go to lunch. When we returned, Darwin reimbursed me for lunch. I was very impressed by that. This was a very enjoyable experience. I have already been telling everyone how nice he was.Thanks a million,Wanda Bradley

Keven12

Apr 5, 2012

I saw this Jeep online and placed a call. I spoke with Walter Koch and after he gathered some information, he invited me to come in and work with Amanda. She was very nice and knowledgeable. We went for test drive and I was hooked on this vehicle. Amanda made the process easy and a nice experience. Thanks for opportunity to provide these feedback.

minie408

Apr 4, 2012

I enjoyed visiting IPAC. Received outstanding customer service from both employees and they made me feel like an at home atmosphere. They both did more than their best to accomadate my needs. I am now driving a new Dodge Ram and I am a happy driver. I was well informed on all of the aspects of the sale. Got a way good price for my trade in. I was pleased & happy with the price of my new vehicle. The finance manager Phillip, was just as outstanding also with me. He was exceptionally helpful and explained all the details to me and answered all of my questions. Great personality also with him. I couldn't have been happier elsewhere. These guys just did my vehicle shopping/purchase easier than I ever imagined. I would recommend Tony Ruiz, Danny Martinez, and finance manager Phillip to anyone at anytime. They are my new "buddies."Awesome work, guys!!!!

Dino Rangel

Apr 3, 2012

First time buyers from this dealer; however it will not be my last. Tony Ruiz and Walter Koch were very helfful and fair. I never trusted dealerships before. As long as these two gentlemen work at Ingram Park Chrysler Jeep, I will return. My wife is very happy with her new Grand Cherokee. She never wanted to vist dealerships because the salesmen are very pushy. She likes dealing with Tony.

madimius

Mar 31, 2012

The customer service was outstanding! Went of their way to make sure that all my questions were answered, was very knowledgeable about all the vehicles they had in inventory to assist me with selecting a vehicle. I would definitely recommend them in the future.

Thl7287

Mar 29, 2012

What an amazing dealership! Walter and Amanda went above and beyond the call of duty to get me behind the wheel of a great car. Buying a car can be a daunting experience, but Walter and Amanda took away any pressure and made it into a GREAT experience. I will surely be a life-long loyal customer.

cartoonboy18

Mar 28, 2012

Thanks again Omar, my experience at IPAC was great. Everyone was helpful and nice and everything went smoothly with the paperwork and I was out of there in no time. One more thing thanks for buying me coffee it was pretty tasty.

WKIPACTL

Mar 26, 2012

Walter Koch went out of his way to get us the best car,within our price range. The car was a replacement car for my son who has limited income & credit history. Walter Koch showed us different options and worked with us to get the necessary financing, staying within our price range. Walter was never too busy to answer our questions and helped us feel very good about our decision to buy.

Craigs12

Mar 22, 2012

Overall, great experience. The salesman (Joel, Guzman was his last name if I remember correctly) and Victor (finance) were both great. The sales manager (can't remember his name was great as well. All were great! My only issue was the sale price for my trade-in was way lower than the KBB, but I guess that is to be expected bringing a Ford into a dodge dealership to be traded in ;-). That is my reason for giving the OK rating for the price. Everything in finance (Victor)was explained to me in great detail, and all my questions were answered by Joel and the sales manager. In the end, I definitely got a good deal on a great vehicle, and I didn't leave the dealership feeling "jipped" (outside of the trade-in value of course). I would easily recommend this dealership to friends and family. I've purchased a lot of cars over the years and in a lot of different states, and I can honestly say that this dealership was one of the easiest and fastest to buy a car from (about two hours total time)! The $9.95 oil change for the life of the vehicle is pretty awesome too! The one year car wash deal at the washtub is also great! Very happy with my decision! Thanks guys. Please give me a call when the new Dart comes in!

sherdou

Mar 21, 2012

Thanks Matthew for your assistance. It was a pleaseure to work with you.I'm somewhat disappointed that I placed a call to the dealership to speak with Matthew aftr my purchase and I have not yet received a return phone call. In fact, I had to ask the receptionist is she could/would take a message.

afd660

Mar 19, 2012

Amanda Guzman was awesome to work with. Very friendly and professional. Drove 7 hours to buy from this dealership. Only dealer that would negotiate with me on a price for a Jeep Wrangler. They are a military friendly dealership which is important to me. Amanda knew I was pressed for time once I got to town and had me out of there in about 2 hours and the dealership was busy with other customers. Was a no BS experience there. Thanks again for an easy and fast transaction.

mariolvalle

Mar 19, 2012

Todd was great, he was friendly, and helped me get my financing. I love my new ride and will bring Todd more customers in the future.

angiepete

Mar 18, 2012

Matthew was very friendly and knowledgeable regarding the Dodge Ram pickup that we were interested in buying. All of our questions were answered satisfactorily. I would recommend him to any of my friends and relatives.

andrea_ybarra22

Mar 13, 2012

My family and I are very loyal customers of IPAC and Scott is the exact reason why! He went above and beyond to ensure we were more than satisfied with our purchase. The honesty,friendliness and the eagerness to help us get what WE needed is what will keep us coming back for years to come. I 100% recommend this dealership! :)

appy

Mar 12, 2012

Larry was very helpful in helping me purchase my new vechicle. He explained the function on the vechicle, and offered for me to test drive it. He assisted in getting me a very good payment, I would recommend IPAC DODGE to anyone.

Ghern

Mar 10, 2012

Scott was great and very nice.he has great customer service skills.i am very happy with my new dodge avenger.thank you Ipac.:)Thanks again

ruthmares

Mar 10, 2012

Great customer service,very helpfull nice and most importantly very respectfulAnswerd every question we had. I am very satisfied with the service that scott gave us. Thank you(:

sauron3224

Mar 8, 2012

Great service, real friendly and helpful! Best prices I've seen so far! I will definitely recommend not only the service but the seller was great since I saw the vehicle I wanted online. Overall great experience!

amoczy1

Mar 8, 2012

I was very happy with this dealership. They made us an offer on a new Jeep Grand Cherokee that we couldnt pass up. Tim Alva, our salesman,was awesome. He was very knowledgeable and had patience. Thanks to IPAC, my overall experience of buying my new vehicle was great!

dmaradiaga

Mar 6, 2012

Very friendly customer service. Very excellent salesmen. Very nice car options. Very nice people!! Very patience salesmen. Very generous salesman. Very generous dealership. The best place ever!!

Charles H. Davis

Mar 3, 2012

Mr. Martinez and Mr. Munoz were the most professional individuals that I have encountered in a very long time. Each individual, Mr. Martinez, Sales consultant, and Mr. Munoz, Service Advisor, explaned and answered all of my questions to my satisfaction. They left no doubt in my mind that they were very professional while representing IPAC. I would gladly recommend IPAC to some of my friends when they decide to purchase a vehicle.

blong08

Mar 2, 2012

We had a wonderful experience at IPAC. Amanda was prompt and courteous when we began looking for a new vehicle. Amanda and other sales people made our visit so easy, that it was a one stop shop and we left with our new vehicle the same day. IPAC has been wonderful in making us feel we made a wise investment. We also took advantage of the discount provided with our USAA membership through Auto Circle. The sales team at IPAC assisted with the USAA discount and made the transaction smooth and painless. Everyone at IPAC left us with a memorable experience and we look forward to our longterm relationship. Thank you Amanda and the whole IPAC team!

srod1976

Mar 2, 2012

I was satisfied and pleased with the car dealer Danny and the financial agent Annette. both employees assured I recieved good prices, discounts and my money worth for a brand new car. it was time consuming but all the time spent there was worth it. Very pleasant, funny, helpful staff.

dmoore2012

Feb 29, 2012

This is the third time I have purchased a car from this dealer. Each time the experience gets simpler and faster. The sales team took the time to listen to what I wanted, to work with me to make a fair offer for my trade in and to reach agreeable final sales numbers. They also took care of the cosmetic repairs that I requested to be fixed to make sure I was completely satisfied with my new purchase - and I am!

LindaJ12

Feb 28, 2012

Darwin Gomez was very knowledgeable on the product he was selling, he allowed me to see more then one option and was not pushy. I have had the pushy issue with other dealerships. Thank you for helping me.

jxorosco01

Feb 27, 2012

I have to say that these two gentlemen exceeded the "excellent service". Before entering this dealership we encountered stereotype service from a previous dealer that's wasn't willing to workout a good deal. I felt like these gentlemen cares about my service whether I left with a car or not. They put the best they had out there to meet our needs. These gentlemen were proud to represent the company. At the end of the day we walked In with the idea of a challenger, but left with a jeep wrangler opening our minds to a new experience. These gentlemen deserve a lot of credit and these are not just words coming from anyone it's from a loyal and now repeating costumer. Thank y'all so much for the services y'all provided to my boyfriend and I. We will see y'all in a year or so. I'm coming back for my challenger!

yungfreshh

Feb 27, 2012

Well because I got great service, which included good personal with great people skills. Mr. Darwin was had greatwith info on the car and helped me in deceding what car felt right for me.I will diffently promote him and ipac.Thank you ipac!

elcookie0000

Feb 26, 2012

As soon as I walked into the delearship Mr. Gomez was very helpful and enthusiasctic. He took me through the showroom of cars and explained the different features and was very informative, he made me feel at home and I felt that I had known him for many years. I was really 100% satisfied with my purchase and the service. I would like to thank Mr. Gomez and that I would recommend him and this dealership.

fgodinez

Feb 26, 2012

Great service and very competitive pricing. From internet contact to walking in the door, Amanda's professionalism showed through. No pressure at all, very courteous and friendly. This is the second purchase from IPAC. Great team, from sales to finance.

billy spearr

Feb 24, 2012

The Sales Consultant,Mr.Darwin Gomez.Was Very're Helpful.He did not pressure,me at all,while i was looking at other vehicle.I really,wanted thank him for that.keep up the good work.

wasniewski

Feb 24, 2012

I came to the dealership and was introduced to Darwin Gomez.I have been at many dealerships and have had sales associates that were very pushy just to make a sale. I was looking at the new cars and even brought someone else with me who wanted to purchase. Mr. Gomez was very accomodating and was very interested in listening to why I was there, what information that I wanted to know about the cars and did not feel pressured at all. He was there for the customer and the feeling of not hurrying me was a plus in my book. Usually sales associated are pushy, try to make a sale and after a while, they tend to either dismiss themselves to go to another customer whom they think might buy; but not Mr. Gomez. He listened, was attentive, professional, curteous and felt that he was a relative or that he treated me as though I was a family member. I really felt as though I was part of a dealership that treated me like family or the way that they want to be treated if they were in my shoes.I would like to say that I was very impressed with this gentlemen, for he made the differance in wanting to come back and purchase cars from him. My husband and my daughter love jeeps and know that we will come to the dealership knowing that Daniel, the manager, introduced us to an employee who is an asset to the dealership at Ingram.I use to be District Mnager of a company and I will certainly tell you that if he was my employee, I will give me a good position in the company, for he truly knows how to effectively communicate with people and deal with their concerns and their need.I am in psychology now and can appreciate the psychology that goes into selling.I commend this dealership very highly and am happy that Mr. Darwin Gomez is part of your sells team. I would highly recommend this dealership, but also recommend Mr. Gomez very highly to my friends and family, for I was very impressed with his manner of handeling his customers with the upmost of respect and how he represents the company for whom he works for. A big thank you and will definitely come back especially knowing that I can count on him to be honest and taking care of me as a customer now and in the near future.

benfasa3

Feb 23, 2012

This is our second car in the last 4 months that we've bought from IPAC and both have been from Omar Campos and he has done a great job, he's very patient and doesn't put alot of pressure on us which makes it easy to make a final decision. We'll be back, and we'll refer anyone that we know to him. Thank you, Ben Blackman

Kvriles

Feb 23, 2012

I have purchased 3 vehicles from IPAC in the past and have been satisfied every time. My husband and I decided to come back for a 4th vehicle. Everyone is always friendly and keeps working until you are satisfied. So I give 5 stars. :)

marievg

Feb 23, 2012

I would like to thank Darwin Gomez for the exceptional customer service that he provided for us. He went above and beyond to figure out exactly what we were looking for and needed. I would highly recommend IPAC to friends and family with no hesitation, once again thank you.

tonyg1960

Feb 20, 2012

Maurice Redrick was our saleperson, and he was excellent. We told him what we were looking for in a Dodge Journey and he found it with the options we needed. Maurice was courteous and professional throughout the buying process. We never felt pressured throughout the buying process. The finance department worked with us on getting the financing and payments that we wanted. We had purchased a vehicle at this same dealership back in 1991 and it was great to see that the staff was just as friendly and welcoming as it was over 20 years ago.

kjungyrl

Feb 15, 2012

Mo did it again-You Rock- Love this guy- he came in on his day off to help me with my Chrysler 300. I was let him know what I was looking at and had it up front for me when I drove in. Helped me with my trade in- had an offer for a better trade value from another dealer and he made sure it was honored. got me all the discounts I was due. This is the third vehicle we have bought from this dealer in 14 months- husband hate car shopping because alot of the sales people are vultures- NOT HERE. The process is always short- all three have been less than 3 hours. Have had to have out 2500 diesel in a few times and the guys in the service dept are great- Gene you rock- I will never go to another dealer- these guys are knowledge able and work to get you the best possible deal they can. The lady in finance was great- Cuddos to all

killacoley

Feb 14, 2012

WOW!!! WHAT AN AWESOME TEAM!!! They took care of me from start to finish. Maurice Redrick was very knowledgeable of every vehicle on the lot and he helped me find exactly what I wanted, and we hit a couple of bumps, but he didn't give up on me. Johnny Sias worked with me to get the best deal financially that would work for me, he didn't want to see me making a mistake in getting into something I couldn't afford. Victor Blades went through all the financing with me and explained everything crystal clear, had me in and out of there in no time!! Bottom line is, these guys actually care and want what's best for the customer, I was so blessed to have such great people who care about their customers and want to see them happy. I would recommend everyone to IPAC Dodge, I never felt so comfortable around any other dealership. Thank you all so much!!

linitzen

Feb 13, 2012

Both Scott and Larry were very professtional and when needed were there to correct any issues that needed attention. I would highly recommend them as well as Victor in financial as trusted and valued employees of this dealership. Will have my return business in the future........thanks Scotty DiezSan Antonio, TX

artehistory

Feb 12, 2012

Went in for a trade-in and buy scenario and left with the showroom floor Jeep that was perfect for us! Sales team worked diligently to get us to a price that was satisfactory to both parties. Would not hesitate to send customers their way.

hmunoz327

Feb 10, 2012

the car buying experience was great, having bought many new vehicles you always done want to get into the go and come back scenrio in this case that did not happen. both the sales agent and manager listened to us and worked with to buy the JEEP we wanted. i would surely go back to buy another vehicle again. Darwin, is a great communicator knowing the language of the customer allows him to relate better and make you be at ease.

sosodo

Feb 10, 2012

Maurice and Annette made it possible to take the car that we wanted home, with the conditions we requested; they were both professional, courteous, and fun. The buying experience was easy and fast. Maurice had a vast knowledge of all the cars we were interested in, and made sure that we understood all the features and advantages of each car. We were able to test drive each car we were interested in and we felt no pressure in making our decision. We would not hesitate to return for any future car needs and purchases. Equally deserving was Johnny and Annette who worked to put the numbers to our advantage and give us the best financial options available to us. The overall experience from IPAC was great; knowing that we left with the baddest 300S in town was even better!

ernieortiz

Feb 8, 2012

Scott was great... I told him what I was looking for and he didn't beat around the bush by showing me models I wasn't interested in.

jesusita2012

Feb 6, 2012

Salesman was friendly and did not pressure. He had a good understanding of the vehicle he was selling to us. Allowed us to ask questions and the freedom to walk the lot. He was very knowledgable on all the different vehicles we were interested in. The actual sales and paperwork were easily understood and the finance manager explained the various options associated with the vehicle we chose. Again , no pressure. A long process but, overall a great experience.

Daddyc

Feb 4, 2012

I live in Montgomery Alabama My wife and I could not reach a satifactory deal there for a SUV that we wanted. The sales team at Ingram Park Chrysler Jeep Dodge of San Antonio worked very hard to negotiate a deal with my credit union which in the end left me dissatified and I told all of them that I don't the SUV. This team then decided to work with me directly. At first I hesitant to work with them because I felt that without my Credit Union backing I would be taken advantage of, but Mr. Sias assured me that this would not happen. I told him what my credit union said they could do for me and if they could not match or do better then I would not I would purchase the vehicle. What must be noted is that I had never seen this kind of vehicle at all so it was completely an unknown to me. When I next heard from Mr. Sias he said that he and his team work very hard to give me every discount they could to match my Credit Union's preposal. I was impressed so much so that I made the trip to they're location the next day to closed the deal. We met with several dealers to include the General Manager Bob Ralph who all made us feel so unique and special. I was also met by Mr. Maurice who explain to me what took place to bring about this phenomenal deal that made me and my wife very happy. He gave us a minitour of the plae and went over ever feature of this SUV. We purchased the 2012 Dodge Journey which had a hugh amount of features which was jaw droppers to me because I thought this would be a basic vehicle with maybe only one nice feature at best. All I can say is "WOW"!!! the features went on for days... We are so please with this vehicle, more so than any other vehicle that we've ever owned. I thank all the staff members of the Ingram Park Chrysler Jeep Dodge dealership in San Antonio for making this long journey well worth our time. GO.... Ingram Park Chrysler Jeep Dodge Ram !!!Clarence and Naneita..

marshatallman

Feb 3, 2012

Professional service with the best prices in town. They went out of their way to assist me in buying my vehicle, and I was finished with the buying process in a short period of time.

jasminnew08

Jan 30, 2012

Maurice was great. I told him exactly what I was looking for and kept it totally real. I was going to get me a charger but he told me up front that it wouldnt be in the price range I was looking for. Even though I didnt not walk out with the car I really wanted im happy with my NEW 2012 Dodge Avenger. I would definitely recommend this dealership and Maurice. Thanks for EVERYTHING.

Jorgenita

Jan 30, 2012

Salesman were great at their job. The car I puchased is a beautiful used vehicle.I got a great deal, and would recommend Ipac to friends of mine.

MariDR

Jan 30, 2012

Thank you Frank for notifying me by phone and by email to offer your assistance in helping me find and purchase a new (my) vehicle.

David

Jan 25, 2012

We shopped around for 4 months and decided to buy a Jeep Grand Cherokee Laredo. We worked out a price with Bluebonnet Jeep in New Braunfes and IPAC was able to match the price. IPAC didn't have the color we wanted but they assured us that they would find one...and they did just two days later. So we saved ourselves the trip and bought it here in San Antonio. We don't live far from the dealer so it's going to be extremely convenient when taking it in for service. Our Sales person Todd was great. He was very patient with us and knew the vehicle. He was extremely polite and never once did he talked down to us. The entire staff was very friendly.

rlopez6570

Jan 25, 2012

I just wanted to say that Scott & Danny were a great duo to do business with. The whole process went by smoothly and very professional. I had called Danny and explained to him that I was currently at the time in a bit of a financing dilemma with another dealership (which by the way was Danny's former place of employment) trying to get approved but that something minor from my divorce was a small obstacle that wouldn't let me get financed from them. Danny then talked to his manager Daniel and he had Scott step in and help us out, as Danny was tied up with a previous engagement and wasn't able to be there at the time when my girlfriend and I showed up at the dealership. Not only did Scott help make the deal happen, but the little problem that had come up from the financing dept. at the other dealership wasn't a factor and never brought up, and the payments fell within our budget! Financing dept. was awesome to work with and helpful. Cudos to Scott, Danny and everybody involved in our purchase of a brand new 2011 Dodge Ram 1500 Hemi single cab truck, which only had about 17 miles on it when I drove it off the lot and been lovin' driving it ever since! I never once had any doubts from Danny, as he had put my girlfriend and I in a brand new 2011 Dodge Caliber just exactly one year ago today, and just knew that the time was right to let him do it all over again. Thanks again guys and I will definetely come back and buy another vehicle in the future from you guys when that time comes again and recommend your team to everyone I know who's in the market to buy a car. Have a good one from Raymond & Maria.

dadehoyos

Jan 24, 2012

Our sales person Todd was great. He was knowledgeable about the car and was very patient with us. The staff was very friendly....from the sales person to the finance person all the way up to the manager. They never once talked down to us in any way. Great experience so far. (bought a new 2012 Grand Cherokee Laredo a week ago and love driving it)

srn121

Jan 17, 2012

Matt was great! He was very friendly and very helpful. My lower score on the overall experience has to do with a finance representative; nothing to do with Matt in sales. I believe the finance representative's name was Victor. I am unsure because he did not leave his card with me. After getting my paperwork and looking over it a few days later, I found a service contract for $550 for oil changes that he completly did not mention when buying the car. When I called to get an explination from him, he put me on hold for well over 5 minutes when another representative picked up. She indicated he was with a customer!? I let her know I had already been speaking with Victor and he had placed me on hold...how could he be sitting with another customer? She interupted them and came back with a half explination that I did not actually pay the fee (though it was in my itemized bill)because he gave me a lower interest rate. At this point, between being placed on hold several times from three different representatives, I had been on the phone for 20 minutes. I let her know I was upset with the entire situation and wanted to hear from HIM exactly what I did or did not pay for. She said he would call me back later that day. In the mean time I called the number on the oil change service card to find out I had free oil changes. I looked over the paper work and found my monthy payment was the same and the interest rate a bit lower. All of this would have been fine and I am smart enough to understand, if he would have just MENTIONED it in the meeting! Now it is two weeks later and I still have not heard from him. I would think spending over $35,000 would atleast warrent a call back. Overall, this was a horrible customer service experience! I just do not want it to reflect back on Matt, who was wonderful!

Tijerinaf

Jan 15, 2012

Worst customer expirence after I bought truck, it needed repairs dealer treated me like a bother. In two weeks I had my truck 3 days faught me for fixes like if I did them before I even had the truck.

Korlo

Jan 8, 2012

I had visited the dealership several times during my consideration process, each time stating that I wouldn't be buying that day, but on every visit they treated me with respect and took me very seriously. They were very friendly at each step of the way, offering me options on everything that I requested. They weren't high pressure when it came time to give the yay or nay. They guided me through buying, through the products, through post purchase benefits and were more than happy to let me take a walk and think on it without bother. Overall a good experience, Now I own a brand new car I love at a good price with good support to boot.

zelmamg

Jan 8, 2012

I just want to say thank you to Matthew McKee and his team in making my purchase a smooth ride. It is nice to begin 2012 with a positive and grateful attitude. Hats off to you all! May each of you have a successful and blessed 2012.

fisher881

Jan 2, 2012

Darwin was fabulous. The vehicle broke down shortly after I bought it and he drove out to pick me up and got me a rental car in a few minutes. I was very satisfied. He defiantly puts his customers before himself, stayed pass his normal work hours to make sure I got the vehicle I wanted. I spent a couple of hours with him the past few days and he was very respectful and made sure my Jeep was fixed and running great. I would purchase another vehicle through IPAC just because of him. I've been there before and he is by far the best salesman. Good job Darwin, keep up the good work.