Used Cars for Sale at Jackson Automotive Group in Macon, GA

hendley97

Jan 7, 2016

I purchased my second Subaru Outback from the team at Jackson. They were awesome each time but especially this second time!!!! Professional service, caring for their customers, and worked to get me in the care I wanted. It didn't have leather seats and they went above and beyond to make sure I got them. They have my business for life!!

Pleasedinsouthga

Nov 29, 2015

I give Jackson a 5 star rating. in a short time, Wendel Nelson found the exact vehicle I wanted, obtained a fair trade in price, handled the paper work, and delivered the car to me over 100 miles away.The dealership maintained my previously owned Mercedes and Volvo for years. The service department is honest, fast, and easy to deal with.I've been in many dealerships through the years, but honestly, Jackson is overall the very best. Guys, send your spouses or significant others to Jackson for a no worries experience. She'll get the same price/service/treatment as you.

wken

Oct 14, 2015

Everyone at Jackson Automotive was very kind and professional during my unique shopping experience. A friend of mine worked with Kerri Bell via emails and phone calls to get the vehicle with the options I was looking for in my first Subaru. Then my friend presented me with what Kerri and she had come up with. She also spoke about how terrific Kerri was during that process. I then worked with Kerri on finalizing the deal. After which I met Wendel Nelson at the dealership to purchase the vehicle. He was very patient in getting the papers signed, pointing out some of the options, sync'd up my smartphone to the audio system and made some recommendations. To sum it up, within 24 hours I was driving my new Forester home and Wendel was going to head to a Mercer game. If I had to do it again, I would start the car buying process at Jackson and skip the other guys.

franimal62

Aug 27, 2015

I was looking for a particular car, a Smart Brabus edition. Quite a few out there for sale, but trying to find someone to deal with that was trustworthy was another story. Found the 2013 Smart Brabus I wanted on-line offered by Jackson Automotive Group. Looked up their reviews, and they were all excellent. I shot them an email and was contacted promptly by Jim Turner and Kerri Bell. After a few emails, a few phone conversations, and one call as Jim walked around the car while he answered my questions (without making me feel like I was wasting his time) I decided to get the car. So, I contacted my credit union and they cut a check. It was that easy. I made arrangements to fly up and drive home to Florida. When I arrived, the car was not only detailed (and I mean looked like NEW), but it was filled up with fuel for my journey home! It was a pleasure to meet Jim in person too. The dealership is located about 100-yards off I-75 which was my highway back home... It was just meant to me. Only 7-hours later the Smart was in my garage.Thanks to Jim and the crew at Jackson Automotive Group for their excellent customer service. It's nice to know there are still some old-school down home dealerships out there where they actually care about the customer and not just about taking your money. I highly recommend these folks without reservation - especially if they have the auto you're looking for.

cpacheryl

Aug 21, 2015

This is my second Volvo that I have purchased from Jackson Automotive. I love the customer service from the purchase through to the service area. I always felt like they were there to see that my needs were met.

satisfied customer!

Aug 10, 2015

When I began car shopping in the fall of 2014, I visited Jackson Automotive and met Jim Turner. He answered all my questions and explained many features I was unfamiliar with. In July after many months of looking and driving a number of different vehicles I returned to Jackson Automotive and Mr. Turner. He showed me the exact vehicle I had been looking for. Jim Turner was patient, friendly and courteous, he adapted his schedule to fit mine, but most of all he was knowledgeable. Love my Subaru!

Jonsim86

Aug 8, 2015

Wendel and David Morgan worked to find the exact vehicle I wanted. They were not only patient with my desire to look at multiple vehicles, but also knowledgable about each brand and helpful in assisting me make a decision. I choose the 2015 Volvo XC60. After the purchase, Wendel set up all the features and continues to keep in touch. Simply put, this was the best car buying experience to date.

Lilrabbit

Aug 4, 2015

The staff was amazing from the internet support staff to the sales person to the general manager. It was easy to decide the car I wanted and there was no haggling needed. I was given a very fair price from the start. The sales person, Tyler, pulled my vehicle into the showroom to go over all the features of the car. He also started the air conditioning in the car prior to the test drive while I waited comfortably in the building.

autobuy

Jul 27, 2015

I recently purchased a car from Jackson Automotive Group, and from the beginning, it was worth the two hour drive to Macon. Kerri Bell was very nice and immediately responsive, both on the phone and via e-mail, with photos and related information. We scheduled a test drive for the next day with Randall Cope, who was friendly, professional and knowledgeable about the car, which was ready for a drive as soon as we arrived. As we concluded our appointment, we had a pleasant conversation with Randall and David Morgan - also courteous, professional and friendly. We commented on what a nice experience we had as we left the dealership. Randalls follow-up was timely and appreciated, as he was readily available to answer additional questions. His patient, no-pressure approach made the experience worthwhile, especially when we arrived to purchase the car on a second visit. Randall was very considerate of our traveling distance from the dealership and worked with us to ensure a smooth transaction. Both Randall and Robert Lee were informative with additional details, and we purchased the car in a reasonably quick amount of time. A positive experience overall.

rmlink2012

Jul 27, 2015

I went in to the dealer because Check engine and ABS lights were on the cruise control was not working. Turns out rodents had eaten some of the wiring. Bad news is that's not covered by the warranty. So they cut out the bad wires and spliced them back together. My car was in the shop less than an hour, which was pretty good timing. It then sat outside for 20 minutes waiting for the car wash guys which must have been real busy. It took the guy 20 minutes to wash the car and return it to the door. The bill was 172.50 which is 1.5 hours of work, at $115 per/hr. I assume the hours came from a service book because it didn't take that long. When my car was finished the cashier called me over and handed me my bill. I would have thought the service guy would have come over and explained the charges as a review. He did check me in and have me Sign for the work that had to be done so it was not a surprise how much it cost. In the end I think it time to get rid of my Subaru. Jackson Automotive is the only dealer within an hour and is just too pricy. Last oil change was just over $70 and because Subaru's use a special washer that has to be replaced each time ,cant take it any place else. Maybe the Volvo and Mercedes-Benz owners don't mind paying that much.

Eagle Mom

Jul 24, 2015

I had a very pleasant experience at this dealership. The salesperson that helped me was super nice. In fact, this was probably the easiest car purchase I have ever made. I will most definitely go back to this dealership for future vehicle purchases. I also spoke with several other people at the dealership. Everyone was very nice to talk to and very helpful. I would recommend this dealership to anyone looking to purchase new or used vehicles.

labdoc54

Jul 24, 2015

Tyler Sandbak was our sales representative. He was very knowledgeable, helpful, low-key, and above all honest in dealing with my wife and me. I would recommend Tyler to anyone interested in a car at Jackson. We love the Subaru XV Crosstrek we just purchased - possibly the best car I've ever owned!

Rick

Jul 17, 2015

You will hear much these days about the "buying experience" at various dealershipss. I can say truthfully that out of 7 dealerships we contacted, looking both at Subaru Foresters and Honda CV-Rs, our interaction with Kerri and Subaru of Macon was the most pleasant of all. She was knowledgeable, enthusiastic and always remained pleasant as we moved back and forth between a Subaru and a Honda. Most importantly to some, she gave us a great price-without any tricks-early in the process. This was my wife's turn for a new car; when it is mine, I will talk first to Kerri. One last comment for those living in Savannah, a 2 hour drive to Macon is not too far to go for such a significant upgrade in dealership quality.

Paige65

Jul 14, 2015

The total buying experience with this dealership from start to finish was an absolute negative experience! I would never even consider purchasing another vehicle at this dealership again.

Thomas123

Jul 11, 2015

Wendel Nelson is the consummate professional. I have purchased two cars from Wendell in the past year; and both times he located the car I was looking for and made the buying experience a pleasure. He is very knowledgable, answered all my questions and made sure I was comfortable with all aspect of process. I would recommend Wendel to anyone who is in the market for a top quality vehicle

Car Buff

Jul 9, 2015

Bought our 3rd vehicle from the folks at Jackson Automotive this past month, and my purchase experience was great. They didn't have the car in stock or in the surrounding area, so I had to order from the factory. Negotiated price, and trade-in value before they sent in the order. When my car arrived, I was pleasently surprised they lowered the price of the new car and gave me more than I asked for my trade. I was walked through the whole selection and purchasing process by Wendel Nelson. When I buy a car, I walk into a dealer knowing the vehicles in which I am interested; I read up on all the options, prices and specs. Nothing annoys me more than a sales person who doesn't know their product. This is what makes Wendel a cut above the rest. He can intelligently answer the most detailed questions about what he sells, and truly serves the customer. David Morgan also does a fine job answering any questions about the ordering process and financial end of things. I look forward to buying my next cars from Wendel, David and this dealer.

ahammill

Jul 7, 2015

I worked with Tyler Sandbak when I was purchasing my new BRZ. He made sure everything went very smooth, answered all of my questions, and I left happy with my new car. They have a great sales team and I highly recommend purchasing your next car from them! When you stop by ask for Tyler and he will get you hooked up!

Thomas mcCauley

Jul 7, 2015

I would like to give Mr. Turner the best as I can, a rating of 10, for his friendliness and my experience with him was super and he was very professional. I will recommend anybody to him for the purchase of a car. Also when I call him about a question on the car he is very polite and helpful.

Andrew Boyd

Jul 6, 2015

I visited Jackson Automotive to get a quote on a new car. I was given an excellent price within minutes and was not pressured to make the purchase at that time. I came back a week later to buy a car but there wasn't one available configured the way I wanted it. They placed an order and it had to be for the newest model year and they honored the original deal we had worked up. I was kept informed along the way of the progress and the car arrived early. When I arrived to pick the car up it was ready to go and all the paperwork was ready for me to sign. I'm not sure what else they could have done to make the process any easier. I highly recommend them to anyone looking for a new car.

bookworm

Jul 2, 2015

I had planned to wait 4-5 years before I purchased a new car; however, my 11-year old car had other plans. After several weeks of research, I made the decision to give Subaru a chance - my family had always been loyal to another car maker for the past 60+ years. After visiting a couple of dealerships, I choose Subaru of Macon. I did not feel pressure to buy - I was able to look at cars without anyone hovering and making suggestions. When I was ready for information, I was introduced to Jim Turner. I told Jim that I only was interested in a BASIC Forester - I did not need "bells & whistles." He said no problem. Before we test drove a car, Jim introduced to the service dept. I think it is VERY important for the car owner to know what goes on when his/her car is serviced. No other dealership has ever volunteered to show me the service dept. I have always had to ask to see it and meet the people. We discussed my options within my budget. During the entire process, I never felt pressure to upgrade or to add accessories - never felt pressure to spend more money. To get me the car I wanted, Jim worked with the dealership in Valdosta so that I did not have to wait for one from the factory. I am pleased with my experience at Subaru of Macon. Jim works to please his customers. I hope drive my Subaru for the next 20 years!

Car Guy

Jun 29, 2015

We are really enjoying our Mercedes Benz E350 4matic. It is really a cut above our previous German and Japanese sports sedans and cabriolets. Even the MB. It was a long, and sometimes circular, search to find the right sedan for two serious car people. We are very glad our search is over and the outcome was just great. We really appreciate Randall and Davids help! As always the customer experience was great and very professional. Randall did a superb job of representing the MB Brand, explaining all the features and options of the E Class and helping us find the right car. He did a thorough job of bringing us up to date on the CPO program and explaining mbrace as well. The test drives were fun and educational. A really great sales experience! Robert Lee did a very quick and well organized job on the paperwork explaining everything very clearly as we went through. Best ever. Anissa did a real hat trick finding the needed accessories at other dealerships and having them delivered and installed over night. The internet sales folks were also very helpful during our search providing a lot of useful information.. A Great Job by All! Thank you!

saragoforth

Jun 18, 2015

Kerri Bell reassured me over the phone that they would make me a deal on our Smart Car once we got there if we put a $500 deposit on the car. However once we got there they wouldn't lower the price and wouldn't work with us on the monthly payment. Tee kept saying that Scott would work with us on the monthly payment but never followed through on actually working with us. The last straw was when an employee ridiculed us for towing the car home even though we had no other way of getting it home. So yes we got the car we wanted but we won't return to Jackson.

Maxine

Jun 11, 2015

I appreciate nice clean place, friendly people that continue to be nice after you spend money with them. Driver service , is good, just miss Edward. He told me the place to eat.

Volvo429

Jun 8, 2015

I had been looking for Volvo C30's for about a month when I noticed they got one in at Jackson Automotive. It said on their website to "ask for Internet price" which I was a little leery of. But I'm glad I did! Kerri Bell emailed me back quickly with the "internet price", and we communicated for several days. She always responded quickly to whatever questions I had or information I requested. I went in for a test drive with Wendel Nelson. He was very knowledgeable about this vehicle and Volvos in general. He took the time to show me all the features and even hooked up my phone's Bluetooth with the car so I would be connected hands-free from the moment I left. Robert Lee was quick in getting all the paperwork together. Even after negotiations are done, Wendel is happy to help me with whatever questions I might have about the car. Jackson Automotive is a good group to do business with!

KenandGwen

Jun 7, 2015

Our salesman worked hard with us to negotiate a great deal for our car, and we were extremely satisfied with the final trade-in deal.

MAG

Jun 3, 2015

Very good experience. Wendell and Robert Lee prepare all paper work and purchasing my Mercedes was a smooth process. Highly recommend Adam in Service too!

Ron

Jun 3, 2015

pros...know vehicles well, work hard for best deal.. great sales team and fin area.. fast processing and great follow up support. Wendal knows the specs on all cars on the lot

leslieg

Jun 2, 2015

Randall was very attentive and knowledgeable through the looking and purchasing process. His explanations of the volvo's features were thorough as well as acquainting me to using our new vehicle. We appreciate the service we've received thus far and look forward to future visits to the dealership.

RJ

Jun 2, 2015

Great car buying experience. Have purchased 3 vehicles so far from Jackson Automotive. I always dreaded purchasing cars from dealers. Always felt I was getting cheated. Hated the high pressure tactics. But there was no pressure. Just straight forward, honest dealing. Went back several times to test drive various autos before deciding on our Outback. Wendel Nelson was friendly and helpful. Allowing us to purchase on our own time with no pressue. He has now helped us with one new Outback, a used Honda van and a great, very low milage used Volvo. Anytime we need a vehicle we just call Wendel and he finds just what we need. Now instead of dreading auto shopping we look forward working with Wendel and getting just what we need at a reasonable price.

HGmacon

May 29, 2015

I have purchased several cars from Jackson Automotive and have worked with Wendel Nelson, David Morgan, and Robert Lee on all these occasions. They are absolutely wonderful to work with! Wendel is always attentive to my needs and wants, and David Morgan went above and beyond the call of duty to find exactly the car I wanted. Robert Lee, as always, does a great job with the finance side of the deal too. I HIGHLY recommend them and the dealership to you. Excellent work! I will be back again soon!

scatback

May 29, 2015

This is my second Subrau bought from Wendel Nelson thru Jackson Automotive Group. Second exprience was just as smooth as first Forrester purchase. This purchase was an 2015 Outback. Wendel's a preferstion and Outstanding Team member for Jackson Automotive Group!Thanks see you in a couple years!

DuRock

May 28, 2015

When driving from Madison to Macon I was delayed by traffic and arrived around 6 PM. Upon my arrival I was greeted by Wendel Nelson who I chatted with earlier in the day.We test drove the car, Wendel was excellent about describing the features, accessories and there operations. After we reached an agreement on price, signing documents etc. We then spent the next forty-five minutes loading my phone information and going over the cars systems. Long story short, I did not depart until close to 8 PM. I was not rushed Wendel was willing to stay until I was satisfied!The experience of working with the Jackson Automotive Group was most pleasant! Best Regards,David DiRocco

MB Lust

May 28, 2015

This dealershop was an easy choice for me as I have known the salesman for years and trust him. To me, that is important when purchasing an auto!

Multiplemercedeschick

May 28, 2015

I have leased four vehicles from this dealership and have been served by the same sales associate - Wendel Nelson - the last three times. Wendel goes out of his way to listen to his customers' needs and find a vehicle that matches them perfectly! The leasing process is handled expeditiously thanks to David Morgan and Robert Lee. The entire experience is positive - friendly people who also possess expertise and knowledge, a great product, and wonderful service. I'll definitely be back and will continue to refer my friends!

Ross/Kathleen

May 28, 2015

In 2009, our son bought a new Mercedes C300 from Jackson Automotive. Wendall Nelson worked with him. We were so impressed that when we wanted a new car, we made plans to meet with Wendall! He is knowledgeable about all brands of cars that Jackson Automotive sells. In 2012, he found us the exact car we wanted. A new Subaru Outback. Recently we went back to Wendall to purchase a Mercedes 2015 GLK 350. He kept a look out and once again found the perfect car for us. Unique color and all the features we wanted. Wendall is highly professional and committed to customer satisfaction!

Bruce

May 12, 2015

Thank you Jim Turner for helping us find the exact vehicle we wanted. It is so refreshing to deal with professionals who seek to serve the customer in a relaxed, service oriented manner.

bnray

May 9, 2015

Just after having my car totaled, I was in a time crunch to find a new car. Having a list of 5 cars to look, this was the first dealership I wanted to check out! When we arrived Tyler Sandbak was super helpful in helping us deciding on the 2015 Subaru Crosstrek! He showed us all the amazing features and was super helpful in showing us the features of the car and how they worked, along with introducing us to the other departments I would need for the future! The hospitality and service shown by Tyler was impeccable! I would recommend this dealership and Tyler Sandbak to anyone looking to purchase a new car!

daveatmi

Apr 28, 2015

I would strongly recommend Jackson Volvo Subaru Mercedes dealership to anyone looking for one of these cars this is my second car I bought from Randall is a very hard-working salesman you'd be lucky if all your salesman work as hard as he does I'm sure this will be my last car from Jackson Me as hard as he does I'm sure this will be my last car from Jackson Subaru you have a five star dealership however I couldn't get to put all the five stars on your ratings for friend on this price and customer service thank you.

vols

Apr 17, 2015

We went in to test drive a Forester and left very interested in purchasing one. Tyler answered our questions, found what we wanted and closed the deal quickly. It was a real pleasure working with Tyler and the other people we met at the dealership.

Rwoods

Apr 16, 2015

My husband & I have bought about ten new Chrysler vehicles and we're starting our journey for another one. I don't care for the care buying headache,but that's just the way it is! Until we went to Macon to look at vehicles & stopped it to Jackson auto group . We've never owned a Subaru but just thought we would look ,we were impressed with the foresters . Tyler sandbank came out to help us & was nice & helpful . A week later we went back to buy our vehicle , BEST experience we have ever had! I am sure we will be life long customers !R , woods

CheeryB

Apr 11, 2015

We waited a year while looking, for our son to get his license. During this time, Randall checked in, but was very low key. After test driving what seemed like every MB on the lot, I felt most comfortable with the ML and Randall ordered the one I wanted. The Parts and Service Depts. were very friendly and surprisingly, affordable for the few extra features I added. I am extremely pleased with my experience with Jackson Auto and will be happy to buy there, again. Since my husband keeps borrowing my car, I think it will be sooner, rather than later.

Mike C

Apr 6, 2015

It started when I requested an E-Price and spoke to Kerri Bell who answered my questions and invited me to the dealership. When I arrived, the receptionist introduced me to David Morgan. After explaining my needs and previous conversations he introduced to Robert Miller.Robert took me on a test drive of the Forester explaining the features and benefits and answering all my questions. Back in his office we discussed the purchase details and after agreement he had the Forester prepared for delivery. He then took me on a tour of the dealership informing me of the amenities then introduced me to Mark Horton in service who explained the benefits and conveniences provided.I was next introduced to Robert Lee who guided me through the purchase paperwork.Throughout the entire process I felt no pressure and very comfortable. Robert Miller is awesome to work with and a great asset to the dealership. Everyone I met and worked with made this an excellent experience. Thank you all very much.

Laura

Apr 1, 2015

I've purchased 3 vehicles in just 6 years (due to various outside of the continental US military orders), and this dealership and its employees was the best car buying experience to date. (I actually travelled from Virginia to work specifically with this dealership.) From exchanging emails/phone calls with Kerri, to figuring out what exactly was in my budget with Wendel, this experience was very smooth, no pressure, and highly customized. The negotiating process felt sincere, and my concerns were taken into all considerations. Wendel was very attuned to what I was communicating to him, and I could tell he wanted to do business with me. For instance, I had to drive back up to Virginia the next day, and he took the initiative to work out certain additional work with a dealership closer to me. Overall, I am very pleased with my experience. Very special thank you to Wendel & his team for making this PCS move just a little bit easier for me.

mayor

Mar 28, 2015

Special Thanks to Robert Miller and the staff at Jackson deal ship on which I purchase's a 2014car on march 23 2015 and the staff was very nice to me and very curious to me and Friendly and that the kind or people you like to deal with when you are purchasing a new or used car ?? a staff that care once again thanks to Mr. Robert Miller and the staff at Jackson automotive Group!!!;

Walter

Mar 28, 2015

Jackson Automotive has serviced my two MB's for the last 15 months. The service department performance encouraged me to consider purchasing my next vehicle from this dealership. After completing my due diligence and visiting several other outlets, I visited Jackson and worked with Randall Cope. Randall and the sales management team were receptive to my requirements and needs. They were very willing to compete for my business and they got it. I am very pleased with not only my purchase and price, but also with my trade-in allowance. A very pleasant and rewarding experience. You should try it.

welaing43

Mar 10, 2015

Hard to believe but you purchase a new vehicle for a 11 pound dog, but she is family and weneeded a more comfortable vehicle for taking trips and fit in her travel carrier and otherthings. We spent the weekend looking at another vehicle and just left the dealership because it was like no one wanted to listen and we wasted a lot of time. We chose Jackson Automotive when looking for a Subaru dealership because even though it was not located directly in our area, it was an easy drive and because of the rating of Subaru's we felt like we would not be traveling to the dealership very much. We were introduced to Mr. Robert Miller by Ms. Kerri Bell and wow, were we excited. He listened to our needs and then completed a short drive around the area and returned to the showroom. We again went over thoughts on a unit in the showroom. He left to work on the pricing and came back several minutes later with the completed paperwork. No several trips back and forth to the finance department. He hit a home run his first time at bat. While waiting for the final paperwork to be completed we toured the dealership and was impressed by the cleanliness and the hospitality of the employees we met. Upon return we finished the paperwork in a few minutes and then transferred all the odds and ends we had in our sedan to the Forester, then shook hands and left to have an early dinner at a restaurant Mr. Miller recommended. All in all we feel the experience was five star+ and would recommend Mr. Miller to anyone looking to purchase a vehicle from the Jackson Motor Group. They know the true meaning of great customer service. They are the "Nordstom" of car dealerships.

tommyd

Mar 6, 2015

Just nice friendly people selling cars at a really affordable price..Our first last year was to good to pass up and just stopped into inquire about a sport model we saw on the lot driving by and altho we didnt buy it ,Randall Cope our salesman showed us a beautiful model and made a deal we couldnt turn down ...again !Thanks again to all the great people who are there !

Soyyo51

Mar 3, 2015

You know they are doing something right if you purchase 4 vehicles and have all your service done there. They have never let us down. From our frindly, helpful, go to bat for you salesman Jim Turner, Robert Lee, sales manager to the used car sales manager Randy Mullis we were treated with respect and kindness. In other words we felt like family. See Jim you won't be sorry.And the service department is the best!

Cmorris8848

Mar 2, 2015

This is my first time buying a car. I had done my research on the car I wanted, and Jackson Automotive had the car. I submitted an Internet inquiry on a Thursday night, and I was contacted by their Internet sales person the next day. She was able to schedule a test drive for that Saturday, and the test drive was a great experience. My salesperson throughout the entire process from the test drive to final purchase was Keenan Parrish. He was probably the best choice for me. He was friendly and easy to work with during the test drive and the sales process. He was able to inform me and was there at anytime to help with any and all questions I had about the process. Jackson Automotive was friendly and helpful throughout the sales process the next Saturday, and they even let me drive the car off the showroom floor. A great experience all around.

BWC

Feb 20, 2015

I have always dreaded the car shopping experience because It always felt as if I was going into battle. This time around was a very pleasant surprise. It was actually easy. The sales person(Keenan Parrish) listened to what I wanted, and while they did not have that exact model in stock, the sales group (David Morgan) called around for hours looking for my exact match and they delivered. Now that's TRUE customer service which is very rare in this day and time. I am excited about my new purchase and will definitely tell everyone about my positive experience.

Sworks

Feb 20, 2015

I have purchased over 25 vehicles in the last 20 years and this was the easiest purchase I have ever had. In and out in a hour and a half and the price was fair. See Jim!

Charles Jenkins

Feb 17, 2015

Our buying experience went very smooth, starting with locating the dealership and Forester on web site, to initially working with Internet associate Kerri Bell, then visiting dealership and working with Richard Lowry and David Morgan to test drive and ultimately purchase our SUV. All these folks were extremely friendly and easy to talk to. Would definitely recommend Jackson Automotive Group to family and friends!

Amy

Feb 15, 2015

We looked at Subaru Outbacks for a few months and the first dealership we went to didn't follow through on working with us to find the car we wanted. All it took was one call to Jackson Automotive and John Lowry answered all of my questions, helped me find the car I wanted and provided excellent customer service from the first call until we bought our car. The entire staff was friendly, courteous and willing to help us!

Steve Berman

Feb 13, 2015

I surprised my wife with a new 2015 Outback. Wendel was in on the surprise, and put a bow on the hood, and led my wife into the showroom. She thought that we were just dropping off our old Outback to get detailed, but she left with a brand new one--I captured it all on video. It was a wonderful Valentine gift and we love the Outback!

JB

Feb 11, 2015

But the experience at Jackson Subaru was refreshing. Keenan Parrish was extraordinarily patient with me and my wife and very knowledgeable about the car's features. Everyone was friendly and at no time did I feel pressured or uncomforable in the process. We came away with a good car at a fair price and a positive feeling about the experience. I recommend Keenan and the dealership!

Slayne

Feb 3, 2015

I recently bought a Scion FR-S from Mike Apperson, and it was a truly excellent experience. Mike was extremely knowledgeable and helpful. Buying a car felt like it should - a transaction where you walk a way with the exact vehicle you wanted at an excellent price. I highly recommend Jackson Automotive and Mike to anyone looking to get a great car and a great deal.

John

Jan 28, 2015

I took delivery of my new Subaru Forester today! The car buying experience went very smoothly thanks to Keenan Parrish. Keenan's knowledge of Subaru cars and their features is second to none. Also, his patience with me was greatly appreciated and never once was I pressured in any way. I highly recommend this dealership! Thanks Keenan!

Leigh

Jan 26, 2015

This was a very pleasant car buying experience. No hassles, and the service from the sales staff has been the greatest. I would recommend Jackson Automotive Group, Randy Mullis and Al Lee to anyone looking for a new or certified vehicle.

mischalynn

Jan 17, 2015

My my friend recently bought a Mercedes from Robert Miller and can say in all my years buying cars...was the most enjoyable experience ever...Mr. Miller was very helpful and professional...so I then decided it was my time since I always wanted a nice convertible...and found just what I wanted and absolutely love it! Mr. Miller explained everything, got a great deal, and a beautiful hard top convertible! Dealt with Kelli and Mr. Lee (Business Manager) and both were great to work with! Would recommend these individuals and this dealership to anyone wishing to have a nice car buying experience!

Kelly

Jan 13, 2015

I had an idea of what I wanted before visiting the dealership. Mr. Lee was the perfect salesman. He provided all the info I needed and couldn't have been more helpful. He took the time needed to assist us but it was never too much! Great job! Love my new Subaru! I couldn't have had a better experience. He and the staff went out of their way to make this a great experience. I will recommend Mr. Lee and Jackson Automotive to everyone! Thanks so much!

DP

Jan 11, 2015

This was my first purchase buying Mercedes. Jim Turner, our salesman and David Morgan were most helpful. Jim is an outstanding salesman, he was eager to help us find the right car but not too pushy. He listened and understood what we were looking for and helped us find just the right car. The GL450 is perfect, what an amazing car/SUV. We are very pleased and buying our new vehicle was a pleasant experience. I would recommend this dealership to anyone interested in purchasing a new car.

Heatherv

Jan 5, 2015

We went in knowing what we wanted, the sales staff found the car that we wanted and had it here the next day. Everyone was friendly and made the usually dreaded buying a car a pleasant experience. We will be repeat customers for sure!

wally16

Jan 5, 2015

Living in Tampa, Fl and finding the preowned Mercedes Benz at Jackson Automotive Group was a great experience, Richard Lowry took the time necessary and more to make us comfortable and make sure everything was right. Great people at the service, parts and administration. Excellent all around, highly recommended.

Whilde

Jan 3, 2015

I went in for an oil change for my 2005 Subaru Forester. I had been thinking of upgrading to a newer car so I inquired about the trade-in value of my car. The value came back a little lower than I had expected so I asked for the justification and I was given a thorough explanation. I was ready to leave it at that, but Dave went back and was able to increase the value of the trade-in as well as lower the price of the Legacy I was looking at. Everyone I worked with was very easy going with no pressure tactics at all. They took the time to make sure I had all the info I needed to make a good decision. It was a very smooth and easy process!

randy

Jan 2, 2015

Had a wonderful experience at the Jackson Dealership. Everyone was very helpful, no pressure, and answered all my questions to my satisfaction. I would recommend this dealership to my friends.

Cath

Dec 31, 2014

By far the best car buying experience I have ever had. Keenan point out features but let me discover and try things on my own. Very attentive but not overbearing. If you have to spend money, this was a pleasant way to do it!

nategoose

Dec 31, 2014

I was very weary of buying from a dealer. I'm not a fan of car salesmen -- they usually make me want to run for the hills. I like that several dealerships around here are using a more laid back approach, and I did like some of the other sales people at other dealerships, but the Subaru Impreza was the right car for me and Keenan didn't scare me off, patient when I wanted to drive several different cars, and was very helpful, so I bought from him. He's been very helpful since the sale as well.

Craig

Dec 28, 2014

I live just south of Atlanta so Jackson Group is an hour and a half from me. I had looked to buy a Forester from another dealer but found the sales person there difficult to work with. So I called Jackson Group and spoke with Kerri Bell who was extremely helpful over the phone. I then drove to the dealership and worked with Robert Miller who was very cooperative, friendly and helpful. It took a total of 3 hours from when I arrived to when I drove away in my new Forester. That time included picking which Forester I wanted, doing the trade in of my Highlander and having Robert go over all the features of my Forester with me before I left. This is a very easy and friendly group of people to work with.

Polo

Dec 26, 2014

This is my 5th Mercedes Benz and they have all been bought from Jackson Automotive. In the 10 plus years of dealing with Jackson automotive I have received nothing but outstanding service, sales, and support from the team. I am a lifetime customer to this dealership for all my vehicle needs. Robert Miller and David Morgan was awesome with my recent order and purchase of our 2015 GL. I could not ask for a better team to purchase our vehicles from. The latest purchase was for my wife as a Christmas gift. It was delivered on Christmas eve and they even gave me a large red bow to put on the car. Just outstanding.

mamirobertson7atgmail.com

Dec 23, 2014

We were very impressed with the service provided by Wendel Nelson at Jackson Auto in Macon. He was very friendly and sincere in his treatment of us, and very knowledgeable about the models we were interested in. We looked at the Subaru Forrester Unlimited and the Forrester Touring models and purchased the Forrester Touring because we liked the additional features of this model. Wendel patiently went over all these features with us, and after our purchase he sat in the car with us explaining how everything worked before we took it out on the road. This SUV is amazing, with backup camera, GPS, Satellite radio, phone service, lane change warning, and many other technical abilities but, because of Wendel's careful tutoring, we have had no problems and love our new Forrester more every day. Thank you, Jackson Auto and Wendel Nelson! Jim and Mary Robertson

melmacjr

Dec 22, 2014

Wendel Nelson gave us the royal treatment. It was like our new car just fell into our laps, because it was so pleasant and to the point. The staff was very friendly as well. We purchased my first Mercedes from this store, and because of the excellent customer service in the Service Department (Adam and Tommy), we decided to stick with what works. Great team!

Pamela

Dec 21, 2014

Mike Apperson is a no pressure, yet perceptive sales person. His attention to customer needs from the test drive through the post sale education on how to use the vehicle's features, makes for a convivial purchasing experience. Thank you Mike!

Jeff

Dec 19, 2014

Will be picking up our new Forester Touring today. Our sales rep Jim Turner, made the process simple and quite streamlined. He was able to beat a "special member pricing" offered by bank by a considerable amount. If the follow on maintenance of our new vehicle (included for the next 2 years) is as simple and streamlined as the process of buying the vehicle, Jim & the folks at Jackson Auto Group, just earned a new "customer for life".

Roy

Dec 19, 2014

Mike Apperson was very helpful, explaining all the abilities and conveniences of my new Forester!Helped us with Eyesight & GPS & Bluetooth. Enjoyed it all, Mike made it fun. I really appreciate it.Good job!

tccrisp

Dec 14, 2014

My wife and I had been discussing trading in our F250 Powerstroke for a more fuel efficient vehicle. I travel a good bit for work and also needed the capabilities of a truck. Honestly, I did not see us trading it in until we drove the Outback. Robert Miller showed us several different Subaru models (Outbacks and Foresters) and was very patient throughout the entire process (we looked at four different vehicles that day). I am very impressed with the Outback we selected. Robert was integral in this process. He made us feel comfortable and worked with us to come to an agreement. One of his points was the low APR...a major selling point. After we had made our selection, Robert explained the process of how and when we schedule a visit to have it serviced. He also walked us through the entire service department to show us where servicing takes place. My wife and I were extremely impressed with the entire process at Jackson Automotive and Robert Miller's professionalism. I highly recommend seeking out Robert's expertise and this dealership if looking for a new vehicle.

bellaisme

Dec 13, 2014

Although buying a car is a formidable experience, my recent trip to this dealer was comfortable and pleasant. My salesman, Wendell, was knowledgeable, extremely courteous and showed me a car near my price range, which I test drove. Driving this Crossover was new to me --because of the make and quality, and because I hadn't driven anything but a sedan before. Wasn't sure if I would fit in it(because of my short stature), but it was so smooth, quiet, and easy to drive--I loved it. I told Wendell that I'd think about it, and come back on Saturday (3 days later). I then continued searching. Other cars were nice, too, but one was too big, one was great, though smaller, another was the same type, but newer and more expensive, one had a sales manager that I walked out on. This was day 2, and then I went home and considered everything. When day 3 came, I called Wendell to see if I could take the car home for a day. I wanted to make sure it fit in my parking space, etc. When I went to return it, planning my next stop, I told him I really liked it, but....When the price came down a bit, I said let's do it. I am so happy with my new car--it is a joy to drive again! It was a great experience all around. You expect a sales person to be knowledgeable, helpful, and courteous, but when they are genuine as well in what they say and do, they are super. This was my experience with Wendell Nelson at this Volvo dealer in Macon, GA.

Annberry

Dec 11, 2014

Keenan Parrish was very helpful to me when I visited Jackson, looking for a safe, reliable, and comfortable SUV style vehicle that would have easy access due to occasional physical limitations/difficuty [thanks to RA]. Also, my husband and I often travel with another couple, so a comfortable back seat with good leg-room and a sufficiently large luggage/cargo area were also "need-to-have" check points. After providing me the needed information and looking at both the Forrester and Outback Subaru models, I drove the Outback and experienced for myself its comfort and ease of handling. Keenan is most knowledgeable of the capabilities and features on the Subaru, and was very helpful to me as I had no previous experience with the computerized features and systems equipped on most of the vehicles today. Being of "a certain age", these changes do not come naturally or intuitively, and Keenan was most generous in thoroughly answering my questions to assist my becoming familiar and comfortable with these modern conviences of driving; he has even volunteered for another "help session" as needed at my convience to clarify anything after I've had time to become more familiar with my Outback. I'm sure I'm going to love my SUV thanks to him.

kmattox16

Dec 9, 2014

Our experience is very hard to describe. When we arrived at Jackson, we had already visited several dealerships and still had no idea what type of vehicle we wanted. The last vehicle we owned, a 2002 Tahoe, was purchased brand new and had just recently kicked the bucket. We were very nervous pulling into Jackson Automotive because we had heard numerous stories concerning the high cost associated with owning a Mercedes. After a few minutes of looking at the cars, Robert approached us and he immediately made us feel at home. Once we sat down in the office with Robert to discuss details of the purchase, we were immediately asked what we were looking for in our new car. Robert answered all questions and addressed every concern. He even took us inside to meet the service manager to discuss any maintenance questions we had. Their willingness to accommodate our need is what impressed us so much. Customer Service has become a rarity lately and it is SO refreshing to see an organization who puts the customer back in front.. I DEFINITELY LOVING MY MERCEDES!

MickeyP

Dec 9, 2014

Just leased my second Mercedes for this dealership and continue to be impressed with their level of professionalism. They really know their business and make buying or leasing a car simply a pleasure

dhower

Dec 8, 2014

I thoroughly enjoyed my buying experience. From my first conversation, throughout negotiations, I was treated with respect and given "no hassle" information and pricing and a very fair trade on my car.

Lafayr

Dec 8, 2014

I was in total awe with the customer service I received at Jackson Automotive. Mike Apperson, Sales, was courteous at our first encounter. He walked the lot with me; and when I did not see anything I was interested in buying, he made certain that he listened and understood my needs and what I wanted in a vehicle [features]. He was very patient; and he maintained communication to where it was not annoying. When the perfect GLK 350 [2014] arrived on the lot, Mike contacted me and it was the one I actually bought. I enjoyed working with Mike because of his attentiveness, patience, courtesy, and professionalism. Mike was on point when he found the right SUV for me; and that was all because of his concern for my interest. Robert Lee, Management, and Scott Chambers, General Service Manager, were both great to work with as well. Awesome experience, above and beyond my expectations; and I have every intention of buying my new sedan next year from Jackson Automotive.

tmctigue

Dec 8, 2014

After a 2 hour drive to Jackson Automotive Dealership we were greeted by Wendel and Jamie with bottles of water and the car waiting out front for a test drive. We both got a nice test drive along with an extensive review of all the equipment and Wendel was kind enough to set up a few things for us!!Yes we bought the car!!! :-)

ugclaus

Dec 8, 2014

Mike greeted my wife and I as soon as we arrived and asked how he could help. I told him I would like to check out a Legacy, Forester, and Outback and that I was interested in safety features, visibility, fuel economy, and ease of access. We test drove the Legacy first because I wanted to start with the sedan before the SUV and wagon.I was impressed with the Legacy but had some access issues. Mike helped us eliminate the Forester from consideration.because it did not come with blind spot monitoring. The Outback had all the features I wanted and more. We drove it and I was sold. Mike and Scott worked to get me the deal I wanted. Mike stayed after hours to explain all the benefits of Jackson Automotive Group and the features of the Outback. We were pleased with our experience.

robsherry

Dec 6, 2014

We worked with Robert Miller to purchase a new Subaru Cross Trek. He was very professional, knowledgeable and always had our interests as a priority. He did a great job and we highly recommend Robert to anyone looking to purchase a new car.

Elouise Ivey

Dec 2, 2014

When my husband and I arrived at the dealership we were approached almost immediately by Mr. Turner before entering the building. He was very cordial, asked what vehicle we were interested in then he asked "what exterior color". I thought this is a person who is very interested in what I want not just to sale "a car", that impressed me. We had just left another dearlership and the salesperson brought the model car to test drive but never asked me what "color".Something else Mr. Turner did that was just as impressive and that was to introduce us to the service department, Ms. Annie. I realize that how the customer is treated after the sale--in the service department-- is just as important in customer retention and repeat business. This is the first time I had experienced this which really helped us decide on the purchase. The next morning we received a call from Mr. Turner inquiring about how we liked the car. It was not just the car, but the care and attention to details that made my experience so great. Thank you!

scorinnee

Nov 29, 2014

My experience at Jackson Automotive could not have been better. I was well taken care of with professionalism and courteous personal service. They accommodated my requests and answered all of my questions honestly. I would highly recommend them to anyone looking for a Subaru, Volvo, or Mercedes!

olnichols

Nov 28, 2014

When I first went to Jackson dealership I knew what car I wanted. Mr Al Lee and I sat down and went over the details, two to three weeks later Al Lee calls me up and asked me to come in and take a look at what had come in, so I did with no pressure at all. Mr. Al Lee not only answered all of my questions he also gave me a hands on demostration of all the car features. I thanked him and departed. I then went to other dealerships to compare my experience. Two days later I called Mr Al Lee, went in and bought the car. I was very pleased with the way he went about his business with such professionally,tackfullness,kindness and a positive attitude. I have no problem recommending Mr. Al Lee to my friends,family and complete strangers.

Terry price

Nov 25, 2014

My experience was spot on. Randall was exceptional in handling the sale. He was very knowledgeable about the car and did not use pressure tactics to make a sale which by the way would have prevented me from making a purchase. David handled the final sale very professionally and explained things on detail. I would recommended the dealership to others and have already done so. This is my second purchase from this dealership.

parthamin61

Nov 24, 2014

Everyone was very nice and helpful. Salesman was very helpful and knowledgeable in the cars on the lot. Will continue to go back to them for my car needs.

JuneT.Knight

Nov 22, 2014

I had researched and knew I wanted a Suburu Outback. I had been to other dealers where I felt intimidated. Then after I looked a Jackson's website, I emailed back and forth with Kerri Bell for a couple of weeks about what I wanted. When I arrived, I was met cordially and made to feel that my wants and needs were paramount. I never had the feeling that the car salesmen were trying to "take advantage" of a female customer. Richard Lowry was very helpful in locating just what I wanted. I was given a fair price for my old car and am very happy with my Outback. It is a lot of car for the money. Robert Lee was very helpful to me about the finances. Thanks to Jackson Suburu for such a positive experience.

Howell Newton

Nov 18, 2014

We went in for my wife to look at the Subaru Outback and I wound up driving out with the Subaru Legacy. These are great vehicles. I would recommend this car to anyone and Jim Turner at the dealership took care of all our concerns and needs. Howell Newton

Carlyle1421

Nov 16, 2014

I knew I wanted a Sabaru but wasn't sure what model. I drove to Jackson Automobile Group and was immediately greeted by Michael Apperson. He introduced himself and asked how he might help me. I told him I wanted a Sabaru but wasn't sure which model would be right for me. He asked a little about what my driving needs were and what size I had thought about. We walked out on the lot and he pointed out the different models and gave me information about each. I liked the Crosstrek so Michael told me a little about it and suggested I drive it. Michael accompanied me on the drive. I liked the car and asked the price when we returned. He gave me a set of figures for buying or leasing. I told him I would be back in touch. He called me to verify a return appointment. I took a friend with me to help me decide about appropriate financing. Michael gave us the cost figures for what I wanted and then introduced us to Robert Lee, the Business Manager, to close the deal on paper. I met Michael later that afternoon, accompanied by my son, and Michael went over all the features of the car and how to use them. I was very pleased with Michael and the car and left feeling like I had been well served. Michael also introduced me to the service department manager and showed me how to access that area so that I would know where to go for maintenance. Michael urged me to call him if I had any additional questions about the vehicle.

DAWNLEWIS12

Nov 14, 2014

I went by the dealership just to look at cars & ending up test driving a black ML. After I drove it (and fell in love), Al listened to my preferences and found me my "perfect" dream car! Best experience I have ever had when purchasing a car!

dickm302

Nov 13, 2014

My dealings with all the personnel were friendly and professional. Keenan did an excellent sales job. I did not rate the customer service or quality of work entries because they did not apply. Howerver, there was some damage to the car caused by the transport company. A piece of chrome trim will be replaced and there is some paint that will have to be touched up. (I am surprised that the chrome piece is back-ordered until December.) When these repairs are made I will rate the customer service and quality of work entries.So far, I can say that it was a pleasure dealing with the dealership and its employees, unlike some other recent dealerships I have had the displeasure of dealing with.I have absolutely no reservations about recommending the dealership to others.

Nancy Hodge

Nov 11, 2014

What a pleasure it was to have my first independent car purchase turn out so well. Al Lee was easy to work with. I appreciate his professional but friendly manner. I'm enjoying my 2015 Outback Limited. Thanks, Jackson!

jbrown1453

Nov 8, 2014

It was a good experience. He install the rails on the cargo carrier. Mike was very helpful in getting us the car we wanted even though it wasn't on their lot.

johncable77

Nov 8, 2014

This was my first time purchasing a vehicle (Subaru Forester). Mike at Jackson Automotive was a very helpful, LOW-PRESSURE sales person. He clearly wanted to see that we left with the right car at a reasonable price. The entire team was incredibly friendly and respectful, and the deal that we worked out was fantastic. I couldn't be happier. If you're in the market for a Subaru, Mercedes, Volvo, etc., this should be your first stop. (Ask for Mike.)

Mark Strozier

Nov 7, 2014

The day before Halloween my wife mentioned something about a Subaru and I replied "U R A BUS", not only because I'm the sharpest marble in the house, but also because Subaru spelled backwards is... Well you get the point.Later that day while I was trolling the Internet--in between bathroom breaks, lunch, nap and smoke breaks--I found myself checking out the mystical mpg of a Subaru Crosstrek. "It Can't Be! I must investigate." I said to myself. Fast forward a few minutes later and I find myself scouring the car lot in search of this gas sipping prince of automobiles, the "Crosstrek". They had a few in stock. I came back to work and diligently finished my nap then started researching Crosstreks. Edmunds said "...Subaru Crosstreks are cars unicorns would drive if unicorns didn't have wings." and Jarrett McManis of MotorTrend reported "Subaru's Crosstrek's driving experience was like driving a Chariot of the Gods--It made me weep with humility." Dang... Pretty good reviews.So Halloween day I find myself in awe and wandering the Jackson Automotive car lot, drunk with excitement. I get up enough nerve to walk into the dealership and humbly ask if I can test drive a Crosstrek. Weird, but every time I said the word Crosstrek I could hear angelic trumpets blow in the distance. "Nice effect" I say to the salesman as we shake hands. He looks at me kind of funny, apparently he's oblivious to the angel horns. As we greet each other I say my name and he says his, "I'm Kyle Horton, SELLER OF CARS, MAKER OF DREAMS". He announces his title in more of a Dungeons and Dragons Wizard kind of way. I thought he was pulling my leg until he gave me his business card and sure enough his title was on it. In large type, all caps: "SELLER OF CARS, MAKER OF DREAMS". I was impressed and a little cautious. I asked him if he went to college to get a title like that and he told me he was born into it-- similar to Game of Thrones I guess.I tell Kyle I'm interested in test driving a Crosstrek (queue the trumpets) and he goes to get an assortment of keys and we walk outside. We're walking towards the Desert Khaki version and I tell him I'm not too interested in that color. If memory serves me correctly I think I said something to the effect that the color reminds of baby vomit colored Play-Doh. We quickly detour over to the blue 2013 Crosstrek. We hop inside and we're off to adventures unknown within the two square mile area of Sheraton Drive and I-75. The test drive was ok. Well it was more like ~meh. Maybe the build up and excitement was too great, after all I was expecting to see God or at the very least wet my pants due to overwhelming awe & amazement. Unfortunately I was simply "whelmed". Before I had a chance to tell Kyle my thoughts of the ride, he lapsed into this clairvoyant mental state and predicted that "He could see that my love and adulation for the car was truly heaven sent and there was no need to discuss the details any further". Then he handed me a pen and told me to sign on the line next to the X.I told him it was a nice car and everything, but I would have to think about it. He laughed a villainous laugh, actually it was more like a cackle, and asked me "What are you a girl? Did you forget your purse?! What's wrong with you, can't make an immediate decision, right on the spot about something that will only affect your life for the next eight to ten years?! C'mon! Man up!" then he started hitting me. Once his sales manager noticed the commotion he ran over and started punching and kicking me too. I've been in high pressure sales situations before, but the site of first blood made me realize these guys are really committed to selling me a car! They truly want me to have a positive car buying experience. We were all tired out after the brawl. The sales manager had crawled back into his office, nursing his wounds. I was splayed out on the ceramic tile floor of the dealership, broken and bloody. Kyle was propped up against a desk still racked and reeling from roundhouse kick to the jaw I landed before I got knocked out.As I was coming back to consciousness, Kyle blurted out "Forester!" I looked over at him and he said it again, this time louder. "Forester!" but with his busted lip it sounded like "Bloris-duh". We got to our feet and he pointed to a Subaru Forester and said "Tes' Dwibe Bloris-duh". Ooh... You want me to test drive a Forester?! I gotcha. So we hobbled out to the lot and got in a 2015 Subaru Forester and took off. Dang! It was there! The mystical magical driving experience I was expecting from the Crosstrek was actually in the Forester! The test drive was like test driving a symphony of Cherubs albeit with: a lot more horsepower AND terrific gas mileage AND a huge sunroof AND Bluetooth!When we got back to the dealership, I was weeping and trembling with joy. Only an hour ago I thought I had lost my religion and lost my faith in Kyle's abilities because the Crosstrek didn't do it for me. But with Kyle's guidance, patience, product knowledge and his mad cage fighting skills he knew the Subaru Forester was the right fit for me!I now see the full-on beatdown was necessary to get me on my way to a positive buying experience!I drove into Jackson Automotive unsure, meek and a mild mannered man. I drove away from Jackson Automotive, in my new Forester, a battle-hardened warrior confident that my all-wheel drive car will forever drive me into victory!Thanks again to Kyle, Tee, Mark and Robert! Here's to our new brotherhood!

Ginnu

Oct 24, 2014

My 90 year old Mom needed a new car. She's still quite "with it" but terrified of going to an unfamiliar place. I called Jackson Automotive, formerly Jackson Old's. They had the perfect used car. Keenan Parrish treated my Mom as he would have his own, as did everyone else we encountered. Mom arrived a nervous wreck and left the confidant senior citizen she is. Thanks Keenan!

Akins9

Oct 21, 2014

My husband and I purchased our first XC60 from Wendel Nelson at Volvo Macon-Jackson Auto Group about 4 years ago. Great "NO HASSLE" Dealership then and now on our second Volvo XC60 from the same dealership. We loved the model/make/quality/durability and beauty of our previous Volvo XC60. We traded for the new 2014 and once again, Wendel was awesome in handling everything for us. Especially, since we live about 2 hours away. We communicated by phone/fax with the details and he gave us top trade in value for our previous car. Then, all we had to do was ride up and pick up! Awesome and professional group! I would highly recommend Jackson Automotive to anyone!

marvina444

Oct 14, 2014

Dealing with Jackson Automotive was a first class experience all the way. I had been car shopping for a couple of weeks and had spoken with, and exchanged emails with, 5 other Mercedes dealers. The level of service I experienced with Jackson Automotive was by far the best.My initial inquiry was handled by Kerri Bell. The car I asked about was sold but she listened to what I wanted and sent an email with links to some of their other Certified Pre-Owned vehicles. Kerri was about to leave for the day but she provided Mike Apperson with my information.My husband and I drove up from Valdosta and Mike Apperson was ready to work with us. He did a great job of listening to what I wanted and helped me find a car that was right for me. (Thanks, Mike!)I would definitely recommend Jackson Automotive to my friends.

jmy510

Oct 13, 2014

Very positive and professional atmosphere. My wife and I had just visited another dealership, and left with such a negative feeling we almost went home. After a few minutes with Robert, we felt completely relaxed. Robert discussed the vehicle, choices and options with an understanding of someone that has owned the car for years. After purchasing the car, Robert set up the car's technology and explained all of the characteristics and special operations. This was, by far, the best car buying experience I have ever had. I can see myself returning to Jackson Automotive Group in the future to buy another car.

Jaynot

Oct 9, 2014

Mr. Randall Cope was an exceptional salesman. He was professional and polite throughout the entire process. The level of comfort we felt working with him definitely help persuade us in making the decision to purchase our first Mercedes E350.

T Graham

Oct 9, 2014

Really wasn't in a rush to get a car but we saw a white GLK and have always liked them , but didn't want to spend a lot of money . Meet with Mike and had a great time going back and forth over the price for several days and well we ended up with a great car at an awesome price. Look forward to dealing with them in the future

Mmhufstetler

Oct 8, 2014

I have an aversion to car salesmen and would rather have my teeth pulled without pain meds. Wendel is the exception! He is wonderful. No high pressure sales whatsoever. Came by in April and test drove the only Forester on the lot. Told him I hated the color and wasn't buying until July anyway. Wendell kept in touch with me in the following months but no pressure tactics. Popped back in near the end of July and was told a car that matched my wants was coming in shortly. Came back and test drove it but ultimately decided to order a custom built Subaru. Ten minutes of figuring out my options and the paperwork was done. Wendell drove two hours to bring me my new car. I LOVE my new Subaru!!!!!!!!This is my third Subaru, the first two being family hand-me downs. Wonderful cars with very few problems and great safety records.Spoke with Kerri in Internet sales several times during the months before I bought the car and she is the nicest, most helpful person. I could call and ask a question and no matter how off the wall it was, she would get me an answer.

joe.w

Oct 5, 2014

Mike Apperson and Jim Turner were a great help as I was looking for a new automobile. My wife was getting her C-class serviced and Mike showed her the new GLA. As I became interested in possibly purchasing one, Mike and Jim worked tirelessly to fulfill my lengthy list of demands. They kept me informed of how the search was going and they ended up working a dealer trade to get me what I wanted. I would absolutely recommend Jackson Automotive and Mike and Jim if you are looking for a Mercedes in the Macon area. They were very helpful without being high pressure. A truly enjoyable buying experience.

Anastasiamila

Sep 29, 2014

I rated under AnastasiaMila but left out the price rating which was fine also. My car was very reasonably priced for what it is--a luxury SUV with all the Mercedes' bells and whistles for it's class.

BMS150

Sep 29, 2014

Jackson Automotive has been my dealership for the past 7 years. I've bought 2 cars from Richard Lowry who was very knowledgeable and professional. Adam Abramo in the Mercedes service department has been a pleasure to work with. Now that I have a Subaru I look forward to bringing it in for outstanding Jackson service.

ddd51wed

Sep 27, 2014

Our first experience with a Mercedes Benz dealership was a great first impression. From the time we talked with the internet representative, Kerri Bell, we felt that we were being treated with honesty and respect. Jim Turner, our sales representative did an exceptional job of explaining all features of the car we were interested in purchasing and was equally as helpful as he presented his proposal and then took our offer for review and final acceptance. Robert Lee did a great job of walking us through all of the paperwork to finish our purchase and deliver the car to us. We were introduced to the service department staff and were awed by the cleanliness of the service area. Overall tremendous job of providing friendly and professional service from the entire team that worked with us. Thanks for a great buying experience.

Timothy J

Sep 26, 2014

Wonderful Experience! Tee Weaver made everything so easy and quick. He is very Professional and Knowledgeable and so easy to work with! Staff was very courteous.

JFR111

Sep 24, 2014

Tee Weaver was a pleasure to work with during our buying experience at Jackson Automotive. We are first time Subaru buyers and Tee was friendly, knowledgeable and professional. We would recommend asking for Tee to help with any new car purchase. All those we encountered at Jackson Automotive were great and it was worth the 50 mile drive from our home.

ssturdivant

Sep 23, 2014

We are absolutely thrilled with our GLK350. We were hesitate to go to a dealership in Macon, but now we are glad we did. Our car is great, and the staff was very professional and knowledgeable. Thank you to Mike for his help and to Robert Lee for his.

Mr. Rick

Sep 19, 2014

Jim Turner made more great friends as he did his usual great job of giving us a great deal, on a new Volvo S60. We drove over 100 miles to come to this great dealership just to get a great deal on a fantastic automobile. This is the 3rd automobile we have purchased from this organization and let me recommend them to anyone from the great service department led by Mark Horton to the fantastic sales staff who has the do what it takes attitude to make the customer happy. If you are in the market to purchase, lease or have your present automobile serviced, you will not find any dealership more willing to do what ever it takes to make you happy than Jackson Automotive Group. Our trip was well worth the journey.Rick and Bonnie Ferrell, Flowery Branch Georgia

norvell255

Sep 18, 2014

Having purchased multiple vehicles here, I'm consistently impressed with the high quality and professionalism of the staff at Jackson Automotive. Richard Lowry is a great example. He is very patient and knowledgeable in communicating all the vehicle options and details of the purchase. The service has been excellent and it is always hassle free to arrange visits. It is a very comfortable environment and I always leave feeling taken care of.

Teeth4076

Sep 15, 2014

Michael Apperson was very friendly and informative with our purchase of our first Mercedes Benz . Even though Georgia lost to South Carolina he made Saturday a great day for us with our new car. We highly recommend him!

ardannenberg

Sep 13, 2014

Thanks to Keenan Parrish ,I enjoy driving my new Subaru Legacy . He did an excellent job teaching all I needed to know to be comfortable driving out the first time. Keenan is a professional salesperson and I enjoyed the experience of buying this car.I also appreciate him introducing me to the service manager

Janeyt31

Sep 12, 2014

I purchased a Mercedes Benz C300 from Jackson Automotive with the help of Mike Apperson. He was very helpful, knowledgeable and friendly. He made the purchase very easy. He was a true gentleman from the first handshake to the congratulation. I would highly recommend Mike along with Jackson. It really was a great experience. A dream come true!

venkat00

Sep 10, 2014

I recently bought a new car from this dealer ship. Sales consultant Mr. parrish Keenan did an excellent job and very professional. Overall experience at dealership was great.

atulk

Sep 9, 2014

5 th car we have purchased through Jackson Automotive in the last 10 years and 4th through Al Lee and David Morgan. Both gentleman are men of their words. Everything is always explained thoroughly. The last car was custom ordered. Al took great amount of time working with my wife and double checking all information. She got exactly the car she wanted at a price we were all happy with. I would recommend both Al and David to all prospective customers interested in the Mercedes and Subaru brand to meet with them and let them explain their product and commitment to long term service. I look forward to purchasing another vehicle from them in the near future.

HMW

Sep 9, 2014

I recently purchased a vehicle and the service was awesome. My dealer, Robert Miller, was excellent. He provided great information and was very courteous and professional. He seemed to be very honest and knowledgeable about the car. He didn't pressure me into buying the car as other dealers in the past have. (Not at Jackson-Automotive). Also, the finance person was very pleasant. Sorry, I forgot his name. Kerri Bell kept me informed online about purchasing the car. It was not a hassle. I have already recommended Jackson-Automotive and Robert Miller to several people looking for a Mercedes. When they buy, how much of the commission do I get? LOLThanks, Hester Washington

mmwillingham

Sep 8, 2014

We recently shopped for a small SUV. We did lots of research beforehand and narrowed it down to 4 cars (Honda, Mazda, and Toyota were the others). The first we test drove was the Forester. Jim was confident we would be back after driving the others. He didn't employ any high pressure tactics - the kind that make me avoid car dealerships. A few hours after we left, he followed up with some detailed answers to some of my questions, and we agreed to meet today for another test drive and to see if we could agree on a price. I test drove the car again, and Jim showed me how to work the bluetooth pairing with my iPhone. The one negative I saw on this car was this feature, but it worked great - very simple and effective, We went back to his desk and, after a little haggling, we agreed on a price.After the sale, Jim introduced me to several guys in the service department - then showed me all the little details about the car.I would definitely recommend Jackson Automotive, and Jim Turner, to anyone considering a Suburu, Mercedes, or Volvo.

Natalie Nakayama

Sep 3, 2014

After moving out of state, we returned to Jackson Automotive out of customer loyalty and trust to purchase a great certified pre-owned MB from Wendell. Wendell has spent much time via texts and emails trying to find the right fit for us in a newer Mercedes and we value and appreciate his assistance. He knows the product and he sells it well. Thanks to all who helped us make the purchase. We are very happy with the certified pre-owned E class.

bluezeey

Sep 1, 2014

My experience at Jackson Automotive was wonderful. The General Manger, David Morgan was friendly and professional. The salesman, Randall was great. I was introduced to the Service Manger, Adam who was also very nice and professional. The overall service and customer friendly was excellent. I was a Director of a Social Service Agency and I know what good customer service means. I hope you will let the people at Jackson Automotive Mercedes Benz know how highly I like the way I was treated when I visited with them. I would recommend them to anyone I know. I enjoyed my visit.

Gone2Run

Aug 27, 2014

I couldn't be happier with the customer service and deal I received from the staff at Jackson. Go see Wendel if you are in the market for a new car!

Glenn Rosen

Aug 1, 2014

I've purchased several cars through the years from these folks, and I couldn't be happier. The price is always more than fair. Service and parts departments are great. No complaints here.

Steve Berman

Aug 1, 2014

I have bought 5 cars from Jackson Automotive in the last 5 years. Their service is excellent. The salespeople are knowledgeable and courteous. There's none of that price haggling and frustration that usually accompanies the buying process. I was done with my paperwork in 10 minutes.

LRoper

Jul 31, 2014

My husband and I purchased a 2014 Mercedes GLK 350 in December, 2013. We had been accustomed to driving a larger sized SUV and although we liked the feel and drive of the GLK, we found the rear seat and cargo space did not meet our needs. Seven months after purchasing the GLK we went back to our sales associate, Randall Cope and purchased a 2014 ML 350. Randal made the process very easy and was generous in the trade-in allowed for our 2014 GLK. We would recommend Jackson Automotive and Randall to anyone looking to purchase a vehicle. We will definitely be back to purchase our next Mercedes. Thank you Randall for your assistance in getting us into a vehicle we love and can truly enjoy!

zhouston3

Jul 30, 2014

This was my first car purchase after having graduating from college. Mr. Jim Turner was very helpful in every way in helping to get me in a Subaru BRZ. I would highly recommend him and Jackson Automotive Group to anyone. They are polite and respective of not putting any pressure on the customer.

gramsmall

Jul 29, 2014

This was my first car purchase alone and I was quite uneasy and leery. I looked at many cars and test drove several. After much research both online and off, I narrowed it down to 3...2 of which were eliminated after the second test drive. Driving the 2015 Subaru Forester the second time convinced me that it was the car for me. I am very thankful that Robert Miller was the first sales consultant to approach me the very first time i visited the Jackson Automotive Group Dealership. He continued to help me during the other 3 visits I made. Robert was always courteous and professional and politely answered my many questions and i had many! Never once did I feel pushed or pressured. He helped me get to know the vehicle a bit better before driving it home, but suggested I drive it awhile before using some of the more elaborate technology it had. All in all, Robert made my first sole car-shopping and purchasing experience pleasant and satisfying.

Ruthewatts

Jul 27, 2014

Mr. Nelson made the entire experience easy, pressure-free and enjoyable. I looked around with other dealerships before coming to Jackson and felt suffocated by them. I was constantly given cars to look at that were out of my price range and fell below my other requirements. It was a completely different ball game with Mr. Nelson, though. He knew and understood exactly what I was looking for and didn't contact me until he found it. I didn't have to deal with the constant voicemails, texts and emails with Jackson, which made me feel like they had my best interests in mind. Everyone at Jackson went out of their way to make sure I felt welcomed and respected, especially Mr. Nelson. For example, he drove the car I ended up buying to my work to show me so I wouldn't have to drive out to Jackson and risk not finding anything. He's personable, passionate about finding what his customer wants and honest. Excellent service! I will definitely recommend Jackson and Mr. Nelson to friends and family. More importantly, though, I will gladly be coming back for all of my future purchases. Thank you, Mr. Nelson!!

rosegls

Jul 21, 2014

I have to say I was extremely pleased with my experience while purchasing my Subaru Outback at Jackson Automotive. My daughter drives a Mercedes and has been bragging about the dealership and how well she is treated when she brings her car in for service. So, when I needed a bigger vehicle (my VW was just too small) I decided to check out Jackson. I was fortunate to meet Randall Cope as I looked over the inventory. Never have I felt so at ease and without pressure while car shopping. Professional, courteous, outstanding, caring and pleasant...just a few adjectives to describe the folks at Jackson! I have to thank Scott and Robert Lee as well. :)

hollyd321

Jul 20, 2014

I am 34 and newly single for the first time in my adult life. With that being said this is the first car I have ever purchased. My salesman Jim was very attentive to my needs and helped me pick out the perfect car. He wasn't the least bit pushy and made me feel very comfortable during the whole process. I am thrilled with my new Mercedes, confident I got a very fair deal on a fabulous car and never one time felt uncomfortable, taken advantage of or like I was being pushed to purchase anything. Once I made my decision I was provided a free carfax report and walked though the purchasing process one step at a time. Jim didn't leave any questions unanswered and by the end of the deal I felt like we had known each other for years. This dealership not only met my expectations they exceeded them and made it clear that they would be there for me for the life of my car not just the life of the sale. I couldn't be happier with my car and because of this experience I will be a customer of Jackson automotive for life.

Grier

Jul 19, 2014

Our first experience with Jackson Automotive and our salesman, Wendel Nelson, was wonderful! Wendel was immediately cordial and interested in our desires in purchasing the Subaru Crosstrek. He was informative and accommodating. Wendel made our experience fun! Wendel made sure we knew ALL the features and that we both had test driven it before purchasing. This was truly smooth sailing and a joy! We WILL be back!

debdwhyte

Jul 3, 2014

5 stars for Mr. Robert Miller & Subaru of Macon/Jackson Automotive for being courteous, professional, kind and beyond helpful as my husband and I test-drove and purchased a 2015 Subaru Forester yesterday. Mr. Miller, our sales consultant, was very knowledgeable and made our buying experience so pleasant. We will definitely recommend Mr. Miller and this dealership for anyone who is looking to purchase a new car.

Judith Sherling

Jul 1, 2014

I needed a new car badly and knew I wanted a GLK 350. Met Robert Miller at the dealership and he was great to deal with. Everything was handled efficiently and professionally which is more than I could hope for. I have no doubt that we made the right choice of vehicle and dealership.Robert gave me some great advice as i drove out. There is a lot of functionality inside that dashboard. Robert showed me a good bit of it and I worried I could even remember a part of it. He told me 'just drive the car for 2 weeks and don't worry about how any of it works'! That's what I've done on my 140 mile round trip drive every day to my clients office. Soon I will be in shape to learn more about what my new car can do. I am loving it!

shall698

Jun 30, 2014

Recently I called Wendel Nelson, who sold my wife and I a Subaru B9 Tribeca, in search of a fun car for my 124 mile/day commute to work. Without hesitation, Wendel had a recommendation and asked that I come take a look and I knew enough about Wendel that when he said come down, it was going to be worth the trip. Upon arriving, Wendel greeted me with a smile and a handshake and immediately showed me the car, a 2005 Mercedes SLK350. The test drive was much more than a testing of the cars handling, acceleration and beauty, but a complete run down on the creature features, safety features and what I was to expect as this would be my first Mercedes. Back at the dealership, no hassles, no pressure, just simple conversation on my thoughts and feelings of the car and I left that evening with all paperwork I needed to make the decision to purchase. The following morning I texted Wendel to let him know I was on my way, a 35 minute drive, and that I would purchase the car. When I arrived there was no waiting, nothing had changed from the night before and I was out of the dealership with full knowledge of the car, a face slathered in sunscreen and the top down within 45 minutes. Folks, this is service plain and simple. This dealership has exceptional service and Wendel is out and out by far the best salesperson I have ever dealt with on anything I have bought.

Shropshireblue

Jun 20, 2014

Our sales consultant was very helpful and knowledgeable. He went above and beyond in securing the vehicle we wanted. The financing transaction was quick and painless. All available warranty options were fully explained.

ENTJWG

Jun 17, 2014

I bought my wife's first Mercedes 8 years ago from Wendel. 120,000 carefree, luxurious miles later we bought another (with 2 Subarus for kids in between.) We have been taken care of the whole way luxuriously, but surprisingly, no more expensively than other brands. Wendel is extremely knowledgable about the brands, and is trustworthy. Over the years he has become a friend (how many car salesmen would you invite to your Superbowl parties?) We love the luxury of the Mercedes, but as a parent there is absolutely no better safety/value/ and cool factor car than a Subaru. Many of their models are considered wagons, but look like SUV (HUGE difference in insurance for a teenager ( or anyone really) SUV vs WAGON, as well as a 4 cylinder boxer engine vs less efficient/powerful 6 cylinder or 8). Plus they are all time 4 wheel drive for safety and versatility. Jackson Automotive group is awesome, and they are lucky to have longtime employees like Wendel. Thanks again!

jfoder123

Jun 16, 2014

I have been contacting Wendel on-line for 2 years, I was looking for a totally different vehicle. I wanted to upgrade my SLK 280 to a 350.I had a few doubts about getting the same vehicle but needed to get something that would knock my socks off. I live over a 100 miles one way & we have a local Mercedes Dealer but I have had problems with the local Dealers, Meeting Wendel in person was an unexpected experience. We had e-mailed texted & spoke on the phone, Then I finally went to Maco,My Husband and I both felt like we had known him all our lives. He was informative about his Dealership & all the different types of vehicles on the lot. he remembered what we had discussed in the past 2 years. it was like running into an old friend. We were on our way to test drive a car & my Husband & myself walked past the 2015 Volvo XC60. We hadn't even considered a Volvo. We took it for a test. That was it. It knocked our socks off. We had to have it. The deal was quick, painless. pleased with the value of our trade. Walked away with a new car, friend & dealership. what a day.********here is one thing I didn't tell Wendel. We went to look at the Toyota Tacomas, We had looked on line & that was what we decided to look at first. They didn't have any of the stock they said they had on-line. I didn't want anything from that dealer I felt dupped. I had driven 2.5 hrs and they didn't have anything we went to look at. I had told my Husband I wanted to check out Jackson dealership if we had time. We were test driving the only Tacoma on the Toyota lot not at all anything I would want to drive everyday with 4 wheel drive...when we both spotted Jackson Mercedes, we took the saleslady back & dropped the truck back in its spot & went down the street to meet Wendel. Couldn't be more pleased with the outcome. Thank goodness for that test drive. We will go back to see Wendel.

ElaineKing

Jun 14, 2014

I recently had the pleasure of buying a Mercedes from the friendly folks at Jackson Automotive in Macon, GA. I highly recommend this dealership. I was willing to drive almost 5 hours from Florida to get there and the long drive was well worth it! Their entire staff are knowledgeable, highly motivated to deliver the highest possible customer service possible and I feel are committed to (me), their customer after the sale. I say this because, I have called twice since I returned to Florida and received prompt, friendly assistance with my questions.The day I purchased my Mercedes, Robert Miller took almost thirty minutes going into detail about the features in my vehicle, explaining them to me and setting them up for me. He programmed my home address into my navigation system, paired my iPhone, set my seat and mirrors, set my lights and wipers on auto and showed me how to use the hands free and voice operated features. To be honest, I still havent figured out how to use half of the features that this magnificent vehicle has but I sure am having fun learning!But that wasnt all I located the Mercedes that I purchased on the Internet and when I called and wanted to purchase it, they had it listed at another price but honored the Internet price. I felt this was truly the mark of an honest business and I only wish this dealership were located in my hometown and not so far away! I highly recommend these folks and their dealership and give them a perfect 5 stars! I will also be sure to purchase my next Mercedes from them, too!

flower1936

Jun 14, 2014

We started our search for a car online. Kerri responded in a timely manner and invited us to come for a test drive. When we arrived, we were directed to her desk and she introduced us to Randall. We were dreading the stress of the process at the dealership. We were pleasantly surprised....Randall was professional yet very personable. Randall was very knowledgeable and walked us through the process - we bought our first Subaru!!! The overall experience was great and we left feeling like we had bought a great car at a reasonable price. We have already recommended Jackson Motors to a friend that may be looking in the near future!!!

fcm1

Jun 9, 2014

perfect service, no pressure, very helpful, accommodating, knowledgeable, friendly, easy, painless, thorough, complete. Richard was great - explained the differences in several vehicles and located the vehicle with the features we wanted quickly.

Renahug

Jun 7, 2014

I purchased my second S Class Mercedes from Jackson Automotive. Service was exceptional each time. Wendel Nelson is a great sales consultant. Very pleasant experience.

islandlady

Jun 6, 2014

When I arrived for my appointment at the dealership, the car (about which there had been earlier conversation) was parked very prominently curbside in front of the dealership. What a nice touch! Wendell Nelson, my salesman, arrived promptly and greeted me with such enthusiasm and friendliness, which was an initial demonstration of his professional, as well as his personal approach, throughout the entire transaction. Although I was purchasing a pre-owned car at a sales price that was significantly less than a new one in the dealership, I was treated by all personnel with the same consideration and value as if I were buying a much more expensive car. My experience at Jackson Automotive Group from the beautifully detailed Volvo that I bought as well as the generous allowance on my trade-in, but, foremost, Wendells expertise and proficiency in all aspects of the transaction is validation for my highly recommending Wendell Nelson at Jackson Automotive Group of Macon.I love my car!!!Islandlady

solid

May 29, 2014

Jim Turner made our buying experience easy and enjoyable.He was extremely knowledgeable of the vehicle we bought and worked with us ongetting the price we wanted.

cjenkins8019

May 26, 2014

Jackson Automotive treats you like family. Richard Lowry takes great care of you from the showroom to the final step of taking ownership of your new vehicle. Jamie Meeks ensures your vehicle is properly maintained in the service department. I would not purchase a Subaru from any other dealership. They are AWESOME!

Gidget1965

May 24, 2014

I had the best service and sales experience with Mr. Turner. I love my new Volvo and would definitely come back. I would highly recommend Jim Turner to my friends and family. He was very knowledgeable and provided the best buying experienceI have ever had at a dealership. Thank you!

lisasparks

May 21, 2014

I recently purchased a new vehicle to me, 2011 Subara Legacy. The vehicle was clean, certified and ready to go. The whole process was so easy. Richard was very helpful in answering all my questions and he was also available for follow up questions after the purchase. The entire dealership is friendly and easy to work with. I will be going back to Jackson Automotive for my next car purchase for sure!

btaylor123

May 20, 2014

If you are in the Market for a dependable car , please go to Jackson's Mercedes and see Mr. Robert Miller. He will give you respect, honesty and "VERY GOOD CUSTOMER SERVICE". I purchase a Mercedes- Benz from him and he delivered on everything that I was promised. To all the females that are in the market for a car and want honesty, please go see Mr. Robert Miller. I did !!!!

traywoods57

May 19, 2014

I was referred by a friend to Wendel Nelson at Jackson Automotive Group in Macon, Georgia, because of the positive experience he had,with more than one vehicle purchase at this dealership. This referral resulted in a very good experience for me, as well. Wendel Nelson was so helpful during my search for a pre-owned vehicle. He quickly located a vehicle for me to consider, based on the information I had provided to him. Consequently, I purchased the vehicle and continue to enjoy it; a perfect fit for me and my needs, in regards to business and personal transportation. The entire process was handled efficiently, professionally, and timely. I appreciate Wendel Nelson and all of the staff at Jackson Automotive Group for making my vehicle purchase such a pleasant experience. I would recommend Jackson Automotive Group and Wendel Nelson to anyone interested in a new or pre-owned vehicle purchase. The customer service is excellent, the product is superior, and the purchasing process is flawless. Thanks Jackson Automotive Group and Wendell Nelson for all of you help!!

AnnesMercedesE350

May 17, 2014

Randall Cope gave us the best service we have ever gotten when purchasing a new vehicle. He explained the operation of the total vehicle and followed up with a courtesy call which has never happened either. He was very thorough with every aspect of the vehicle! He has also offered other visits with any others questions from me!!

cholland0829

May 17, 2014

In March of 2014, I was just looking for a Subaru. I didn't drive one due to shoulder problems. Mr. Miller didn't was understanding. I had surgery in April, so it was a while before I could come back, but still had his card. I went back on May 6. Mr. Miller and I drove a Forester and an Outback. I knew immediately I wanted the Forester. As I was driving Mr. Miller and I were talking about the good things about the SUV. We made the financial deal. The SUV came from Atlanta and I picked it up on May 8. It was clean, tank full of gas. Before I drove off, Mr. Miller set my Bluetooth up, and explained over again some of the features. The whole time I dealt with Mr. Miller, he was very courteous and very professional.

achadwick

May 14, 2014

Met Wendel while passing through Macon about 4 years ago. Stopped in from time to time and talked with him. When I dedided to purchase my CPO Mercedes about 2 weeks ago, he handled most info over the phone. This helped a lot since I just had enough time to stop by on my way to board a cruise ship at Port Canaveral. It would not have been easy otherwise. I haven't had any actual service as yet, but a Schedule B maintenance was erranatly not performed near the purchase date, and they readily told me to bring it in and they would take care of it. So far, I am impressed.

elewisford

May 14, 2014

We had a wonderful experience at Jackson Automotive! My husband and I purchased our first new car, and Jim Jackson made the process so easy. We felt very welcomed and were given all the information we needed in making our decision. Thanks Jim and everyone else at Jackson Automotive for all your help!

mwk56

May 13, 2014

I had a wonderful experience purchasing my vehicle from Jackson Automotive Group. It was a very smooth transition and great customer service. Wendel was extremely genuine in wanting to take the time to show me all the new details and information regarding my car. I could not have asked for a better experience. Thank you so much!

RonNorris

May 12, 2014

From my first visit, I was met with a friendly staff that allowed me to describe what I was looking for in a vehicle versus advising what they thought was best suited for me. Negotiations were easy, the dealer got me the deal I was expecting without any hassle the first pass. I received quick service during the final paperwork, a hands-on demo of the car features, a clean car and fuel for the road. A Great Experience.

Jnd0809

May 5, 2014

Jim Turner was a pleasure to work l. He went above and beyond showing is vehicles and working with is to get the vehicle we wanted for the price we had in mind.

joanie31032

May 5, 2014

This is the 3rd car I have bought from this dealership and Mr. Nelson. I received at each purchase excellent service and guidance. He knew about each model and helped me choose a car that fit my needs and wants. The service department is also very professional and provide superior service.

jayclary

May 4, 2014

This is our second Subaru purchased from Jackson Automotive. They have always treated us fairly and honestly. Service is always top-notch and quick. Look forward to the third Subaru in a few years!

Ccws2014

Apr 28, 2014

What can I say about Wendel Nelson...? Wendel exceeded our expectations in more ways than we could have ever hoped for...not just with the sale of the latest addition to our MB family (2014 ML350) but with the S550 we purchased last summer. His efforts to ensure our satisfaction was, in my opinion, above and beyond. Not only did he make sure that we were educated on all the features, but regularly communicates to make sure we are still happy with our purchases. Wendel is always available to answer any questions we might have...he is just the BEST!

Peter

Mar 27, 2014

Great experience! No pressure, very friendly personnel, saved some money and no problem with financing. Only have had the Forester for 4 weeks but my wife and I have been impressed with the car.Highly recommend the Subaru Forester and Jackson Automotive.

PamWR

Mar 10, 2014

I have now purchased three cars from Jackson and have had great service every time. I would not think of taking my cars anywhere else for service. The customer service I receive is way above any dealership I have ever used in the past.

SVanders

Mar 9, 2014

I always receive excellent service at Jackson Automotive. They are prompt and do thorough work. They told me on this visit when I could expect to be needing new tires and brakes without pressuring me to get these things before it was necessary. They also discovered a problem and told me when and how I would need to have it fixed. I really appreciate their professionalism and helpfulness.

CS Expert

Mar 8, 2014

I didn't purchase my Volvo from Jackson, went to ATL. I have always had it serviced there though and each experience with the service manager and service staff have been satisfying. If the sales staff and buying experience is comparable to the service then when I buy again I plan to buy from Jackson. the only reason I didn't rate the CS 5 stars is because the complimentary car was and vacuum is poor, more than twice is was not satisfied.

Hotel Mgr

Jan 17, 2014

I have dealt with Jackson on three different occaisions and received ecellent service each time. Far better than the service I received when I lived in Atlanta.

jnorris541

Dec 20, 2013

Most pleasant car buying experience I've ever had and I'm 70 years old. Tee was great to deal with and helped my wife find the car of her dreams. I feel like I might have given in too easily on the final price, but overall am very happy with the deal and the car (ML350) is AWESOME.Jerry and Rita Norris Warner Robins

Adiva66

Dec 19, 2013

The sales man and finance manager worked very hard to meet all of my needs, answer my questions, and get the payment within a comfortable range. They were very patient throughout the process. I look forward working with these two gentlemen when I purchase my next vehicle!

Garry

Dec 3, 2013

Stopped by the Dealership just to look around and took a test drive. Purchased a certified used 2010 E350 because of the outstanding condition of the car, and the outstanding Sales Staff. Purchased the car at a good price, great trade-in value on our car, finance dept was quick, effective and provided a great interest rate. 1st class organization in every respect so far. Looking forward to a long term automotive relationship with Jackson Mercedes Benz.

MG

Nov 27, 2013

Just purchased a 2011 Mercedes C300 that I initially found on their website. From the Internet Sales representative, to the actual Sales rep who assisted my wife onsite with a test drive while I was traveling on business, everyone from Jackson Automotive was very helpful and offered the full measure of service. The dealership Fedex'd all the paperwork to me in Los Angeles late on Friday afternoon. I received and signed the forms and returned them in the included Fedex envelope on Saturday afternoon. The paperwork was received back at the dealership on Monday, and the vehicle was delivered to my doorstep in suburb in northeast Atlanta on Tuesday afternoon. For what more could a person ask? I'm very satisfied!

Bon04Bon

Nov 23, 2013

Easy to deal with. Completion of sale from start to finish was quick - wasn't trapped at dealership all day. Efficient and competent. Very helpful, especially with registering the car.

dntb

Sep 16, 2012

This is my third Mercedes lease with Jackson! Great Salesperson - Wendel Nelson - and then great followup service too! I highly recommend Wendel, Jackson and Mercedes! Can't go wrong with this combination!

jmccork

Sep 7, 2011

Wendel was awesome. My wife and I were looking for a new vehicle and were really interested in the new Volvo S60's. We pestered Wendel for 6 MONTHS while looking, taking 4 or 5 test drives, asking tons of questions and randomly popping into the dealership. Everytime he was accomodating, nice, and didn't pressure us any. My wife is loving the car and we will definitely be purchasing from Jackson Automotive in Macon in the future.