Aaron Daniel

19 de ene. de 2021

**updated post** Jeff from services has changed my whole view on this place, very nice. Very professional. Patience and kindness is all that customers are looking for, and Jeff displays this perfectly. The team should learn from his example. Good job Jeff and thank you for your help. **original post** Terrible customer service, almost every interaction with the staff I feel like I’m annoying them. This is mostly towards the parts department, where you’d expect a display of outstanding customer service when you’re paying hundreds of dollars on parts.

Aaron Freyer

23 de sep. de 2021

Dan and Brad were super helpful with the purchase of my new Land Rover. Highly recommend. Thanks!

Natira Yefchak

10 de ago. de 2021

I recently purchased an older model Land Rover. My regular mechanic doesn't handle imports, and I figured I would just go to this dealership to get a new key - the first on a long list of repairs I am well aware I'll need. I admit I was apprehensive - it's an older model and I didn't purchase it from this dealership - but I went into this with an open mind, an open heart, and of course an open wallet. I figured I would start here, and if it goes well, I'll look to them for future repairs. I ordered the key and was told it would take at least a week for it to arrive. No worries on that since I would be away for a few weeks. ONE MONTH later I called to check on the status, and wouldn't you know, the key had just arrived THAT VERY DAY! While this may very well be true, I think a phone call at some point to just let me know would have been appreciated. Anyway, I schedule the appointment to have the key picked up and reprogrammed (a few weeks later - hey, whatever, they're busy, I'll take that as a good sign). On the way there, my vehicle overheats. (Again, I am well aware this vehicle is in need of some serious repairs.) I would give them all five stars if I were just reviewing this aspect. They quickly diagnosed the issue and repaired it, and I am very grateful for that. (They also gave it a free wash which is super sweet of them.) However, the customer service here is, lacking. Geoff called to let me know me vehicle was ready and that I should go to the sales department when I pick it up. This is the part where I would give zero stars. I enter the sales department. Crickets. At least five guys in there. I know every single one of you heard the door open. FINALLY one of them greets me with a "Hi! How can I help you?" I explain I'm there to pick up my vehicle. He tells me I can go through the hallway to the service department. One of the other guys follows it up with a "They're two separate entrances." As if my mere presence was so offensive, it might ward off anyone looking to purchase their next luxury car. As if had I lingered on the sales floor a minute longer, he might suddenly go down three tax brackets and find himself taking the bus. Is it because I'm not interested in purchasing a new vehicle? Is it because the vehicle I'm picking up is an older model and I didn't buy it here? Is it because I'm a woman? Is it because I'm gay? I'd like to think not, but who knows. In any event, this particular guy should brush up on his customer service skills. Also, admittedly, Geoff doesn't always have the friendliest or most personable demeanor, but I get the impression that he's just overworked. That man could use a vacation, an assistant or two, and of course an incredibly generous pay raise. Also, the valet guys were friendly and polite.

cyndie bernard

23 de abr. de 2021

Adam Butler has set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Adam was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It was a seamless and very pleasant experience to work with Adam. His attention to detail, his amazing service to us and his kindness was unparalleled. He went above and beyond in every aspect! He provided a 5 star customer service in every step of the purchase of my Range Rover. Cherry Hill imports is very lucky to have Adam as part of their team. We will definitely be back!

Michael Milton

7 de jul. de 2021

Cherry Hill Land Rover does great work, but their car rental policy Is undesirable for those who possess models below 2012. If you own a model below 2012 they won't sponsor a rental in support of your vehicle being repaired "vehicle age discrimination." This policy does not value all Land Rover customers regardless of the model year owned. As repeat customer that services a vehicle regularly it makes me reconsider buying another when the dealership do not fully value to support the customers when their product begin to age out.