Used Cars for Sale at Jaguar Land Rover Santa Monica in Santa Monica, CA

Nathan O

Aug 6, 2021

They "don't do test drives." That's a basic requirement of a car dealership; we were asking to see the new Defender, a fairly mid-priced vehicle, not a $300,000 Ferrari. A test drive is the first and only chance this dealer would have in making a deal, just based on the convenience of their location to the huge market of customers in West LA and considering they have a 2 star review average. The majority of their reviews is 1 star, insane that they would just allow this to keep happening. The brief interactions I had with them were pretty unfriendly, a horrible start. You might be able to convince a customer to deal after showing them how great the car is to drive and providing them with excellent service. Without that, LR Santa Monica pretty much has nothing to offer. As many other reviewers have mentioned, I recommend taking the extra trip to LR South Bay or Encino instead.

Joe Staples

May 29, 2021

Another person wanting to give zero stars. "We don't do test drives" was the start. Then I was quoted $600 a month over a lease deal I was quoted on the site. "what site did you get that from?" "your site, here's a screen shot".

Amir Danaei

Dec 28, 2020

I leased a Range Rover Velar last week from these folks and couldn't be happier with the experience. I had the pleasure of dealing Gary (sales consultant), Vivian (the sales manager), and David (finance manager). We negotiated a deal on the phone without going back and forth a million times, and I picked up the car the next day. I gave Gary a heads up that I was going to be on a time constraints for the pickup and he had everything ready for me to sign and take deliver in less than 20 minutes. Appreciate the excellent customer service guys, love the car!

Christine Chua

Mar 28, 2021

I wish I can give ZERO star. The customer service is absolutely terrible. My husband and I came in with an intent to purchase a 2020 range rover sport. We initially approached 3 different sales peoples. Who were distracted and unresponsive. We spend about 45 minutes around the lot without a single person to help. When we finally asked to speak with a manager she responded in a rude possible way “ can you see we are all busy?” we were appalled by her reaction and immediately left. There is a strong need for customer service overhaul at this dealership. Needless to say, we have taken our business elsewhere.

Henry Coughlan

Jun 8, 2021

Bought $150,000 Range Rover, 1 year old has issues took to Land Rover, told me they’d take the car but couldn’t look at it for a week. Wouldn’t provide me with a rental car, service guy told me I should walk to work