Used Cars for Sale at Jaguar Sudbury in Sudbury, MA

AK

May 18, 2016

This dealer is not a Better Business Bureau accreditedWhen you buy a car from them, they will try to sell you 3rd party extending warranty (called IAS) for a double price and if you decide to sell the car and want to cancel the warranty you will have to go through a lot of pain, months of follow-up and a lot of patience for cancellation.Two months after my first request to cancel an extended warranty for key replacement they told me that they were waiting for the check from IAS (vendor). I spoke to the vendor and they told that they had never received any request from Herb Chambers to cancel my contract.After multiple follow-ups for weeks they cancelled the wrong extended warranty (They agreed it was a mistake at their part). I had multiple email evidence from Sam Lee (Account Manager and Hank Wilk (Business controller) where it was clearly communicated and acknowledged to cancel only the Key replacement contract with IAS. They told me that they can re-activate the contract only if I pay $250.00 dollars to them. If you buy a car like Jaguar you will not cry for $ 250, but the after service they provide is very below standards and unethical.

Jwalker1237

Sep 28, 2015

Tried to change an appointment by phone last week, left me on hold for about 5 minutes and then came on to say someone would call me back the next day. No one has ever called me back. Cancelled the appointment this morning. Spent $3,400 in 2013 to solve a noise problem in right front wheel well, have only driven 10K and the problem is back. If they cannot return a call, I don't trust them to fix the problem either.

Kearnsmd

Mar 31, 2015

I received a solicitation from a retail store saying that if I test drove any model 2015 Jaguar, the retail store would award me with a $150 gift card. I went in to test drive a new Jaguar with no thought of actually buying one and ended up with a 2015 XF. Working with Holden was great! He followed up with me, as promised, helped with the negotiations of my trade-in and the new vehicle and made the overall experience painless. On delivery day, he spent a considerable amount of time going over vehicle and all of the technology. I was provided with lots of "extras" like custom all weather floor mats and a custom cargo carrier for the trunk. I completed all of the financing paperwork with Anthony who was equally great. Anthony walked me through my new lease in great detail and made sure that I understood all aspects. I've boguht and sold many cars over the years and this was by far the best experience!

Mike DeLisi

Oct 17, 2014

This is the second Jaguar I have bought from this dealership. The whole team including Holden, Bobby, James and Anthony made theses experiences very special with no pressure and never made it feel like we were doing "business". I really felt like they were listening to my needs and requests and were able to get me in the cars that fit me best. I have also had my cars serviced here many times and even though the dealership is far away from me, I couldn't imagine buying or servicing a car anywhere else. The service department is always able to get me scheduled in a timely manor and they always have a loaner car fueled up and waiting. What more can you ask for! Also, I was having a hard time finding time in my busy schedule to get my car in for service and the service department didn't hesitate to drive 45 minutes to my office, drop me off a loaner car, and then brought my car back serviced and spotless. Its the little things like that, that keep me coming back for more! I really feel like this is how car buying should be. The only issue is once you develop a relationship with these guys, you find your self visiting to say hello and to catch up and while your in the beautiful showroom, its very easy to fall in love with another car. My Jag hates when I cheat on it! If you guys are reading this, thanks again, I truly appreciate your time and efforts. And if you are a potential customer reading this, get off the computer and go meet these guys, they will take great care of you, no matter what your needs are.

Jwalker1237

Nov 6, 2013

Generally acceptable; I felt the experience could have been better. There were a few things that went wrong, but the end result was the car was fixed.

kumara97

Aug 9, 2012

2007-Jaguar Vanden Plas-Required rear brakes and RT passenger door handle. Excellent competitive pricing, prompt, professional and educated service was provided by Patrick-Service Advisor.

jmcreynolds

Dec 9, 2011

Terrific experience - bought the car ('09 Jag XF) pre-owned here before the dealer attained Jaguar status, had excellent care post-sale. Steve Jutkiewicz bent over backwards to ensure I was happy (and man, I've never loved a car so much or had a better auto purchase experience!). The car has been super-reliable, and a true joy to drive (I giggle every time, and it's been one year and almost 30,000 miles)Was in for replacement of 2 tire pressure sensors that had corroded and broke off during winter tire switchover at another vendor.Pat got me in and out in record time (despite the fact that I was late in arriving due to a business conflict). He was good at setting my expectations, and then exceeding them!Couldn't be happier, and look forward to the future when I will come back for another Jaguar.

marilyn gonzalez

Dec 9, 2011

I am a former customer of Lee Jaguar and was sent to Chambers Jaguar of Sudbury for some routine maintenance issues. We have owned many Herb Chambers cars over the years (Toyota & BMW) and the service is ALWAYS perfect..... this time was no exception! Pat was very helpful and friendly. I found him to be an honest and caring service associate. My car was cleaned and looking wonderful when it was returned to me. The price for my repairs seemed fair. In short, Jaguar of Sudbury has the same superior service I have come to expect from the other Herb Chamber dealerships.

Marcia Langenhagen

Dec 2, 2011

I was sent to Sudbury from the former Lee Jaguar the very day the dealership was transfered. Joe Catalano very graciously took care of me even though it was too soon to know their inventory of Jaguars. I liked him and his sales approach because he was not the typical pushy car salesman. I contacted him about a week later when I knew exactly the car I wanted. Joe was able to find the car. Since I was away at the time, my son who lives nearby in Weston spoke with Joe. They settled on a price. On my return I spoke with Joe, gave him a deposit, and all went smoothly. I picked up the car about a week later.On the pick up day I met the manager, Michael White, who was also very personable and explained some of the accessories available for my XF.This positive experience resulted in the high ratings I gave this dealership.

sylvia1112

Nov 6, 2011

Anthony sold us our dream car - a 2012 Jaguar XF. He was very pleasant to work with and made our buying experience a really good one. He listened to our requests, answered all our questions, and delievered on all his promises. We shopped at another Jaguar dealer closer to our home, but because of the not so great "vibe" we got from them, decided to drive out to Sudbury and try Herb Chambers. My husband and I are both glad we did, after all, when investing in a higher end automobile the experience should be a good one. We would definitely purchase from Anthony and Herb Chambers/Sudbury Jaguar again!