Used Cars for Sale at James Wood Motors, Inc in Decatur, TX

Bernardo

Dec 13, 2015

Very friendly environment . ...with a positive and professional attitude to meet the customers needs ...All of the employees at this dealership are top notch ...from the salesperson to service. ..A very clean establishment. ...My hats off to James Wood ! ! ! !

James

Dec 13, 2015

A rodent had began to build a nest in my in cabin air filter and your staff was on their A he and found it, cleaned it out and replaced the filter. Had I taken my cat to a station to have my oil changed they may not have checked this. I will definitely be taking my cat to James Woods to have all my services done.

Thomas

Dec 11, 2015

I usually deal with Mike Wickersham as my service writer and always does an outstanding job. We have been doing business together for about 14 years and have a good relationship when I bring my vehicle in. Well done Mike.

Brady

Dec 9, 2015

I followed John Burman from the Dodge dealership to James Wood, so I should speak for itself as to John's performance as a salesman. The whole experience was nice and easy.

Mark

Dec 8, 2015

The Receptionist, apologize I dont recall her name Courteous, friendly and checked on me several times to ensure I was comfortable as I waited to speak with Cecil Lemond. Cecil Lemond, I cannot say enough about him, knows how to take care of his customers with the upmost respect and professionalism. The Difference is Excellent and the difference is Ceil. Ceil Lemon is the reason why I choose to drive 120 miles and pass numerous dealerships to do business with James Wood Decatur. He makes it right!Billy Balderas first time Ive met Billy. He is exceptional. Billy took the time to know me as a person and treated me with first class service from start to finish! He was very knowledgeable, answered all my questions and made my experience at James wood a positive experience. Joe Ballard I have to admit, the finance part of buying a vehicle is one of the most frustrating parts of the process. Not with Joe! Billy introduced me to Joe and I was thinking I cant wait until this is over. Joe put me at ease and took some time to engage with me. Treated me with the up most respect and built a report. Joe is not only professional and courteous, he is true and genuine. He takes pride in his job and understands how to deal with customers in a way I have not ever been treated before. Thank you Joe for exceeding my expectations!I cannot thank everyone enough at James Wood Decatur for making my second Truck purchase with your organization another positive experience.I work in the hospitality business and know how often we hear of the not so pleasant or negative comments. I want to take the time to make sure everyone ones know of the above and beyond customer service experience that I again received from James wood Decatur. You have taken the time to build my trust and earned customer loyalty. Thank you!

Michael

Dec 7, 2015

John did a great job of answering all of our questions and was a great help finding truck we were looking for.

Shauna

Dec 6, 2015

Deeply satisfied with trade-in negotiations and new car purchase information with Asa and new car purchase and financing options with Brandt

Patsy

Dec 5, 2015

Great experience. Brian was cheerful when greeting us. In about one hour and we were back to Holliday. Lovedthe dealership and employees.

Edward

Dec 4, 2015

I was shown an an air conditioner filter from my truck that needed to be replaced. The leafs in the filter were Hackberry. I manage a tree farm so I know my leafs. I am no where near any Hackberry trees. I wondered if the filter was ever changed when I bought it in July as a pre-owned.

Terry

Dec 4, 2015

The service department has always been top notch! I've used James Wood Service for years and wouldn't take my car anywhere else!!

Carol

Dec 3, 2015

Zack helped me in the service department. The things that were wrong with my truck after bringing in 3 times were finally fixed. I had been told before they couldn't find anything wrong. I also got my truck detailed after being told before that there wasn't anyone that could clean my truck and it was perfect when I picked it up. Thanks SO much Zack for helping me!

Beatrice

Dec 2, 2015

Karen Daugherty was absolutely wonderful to work with, especially considering we were doing everything long distance from New Mexico! Also the gentlemen I signed all the final papers with was super informative and helpful!! Great experience and wish all car purchases were this amazing!! Thanks to the whole team!!

Nestor

Dec 1, 2015

The experience was really pleasing and relaxing. There was no pressure unlike I experience at other dealerships that really made me not ever want to step foot in there again. Drew Ward was a very honest and straight forward person to deal with and I wouldn't have it any other way. Thanks Drew for everything you did to make my dream Truck come true. 2015 SILVERADO Z71 MIDNIGHT EDITION 4X4 Love this Truck.

John

Nov 26, 2015

Had a brake controller installed. After talking with another dealer, the parts Dept. Said Chev. Has had trouble with factory controllers so I had an after market unit installed.

Linda

Nov 25, 2015

Karen Pattison was professional and super helpful. She went over all the features of my Buick LaCross.Because my "deal" was mostly over the phone, all the paper work was ready and the whole deal was done quickly.

Robert

Nov 25, 2015

Our Service Advisor was friendly and took very good care of us. The work done on our vehicle was done correctly and efficiently.

Sue

Nov 25, 2015

We have always had a great experience at James Wood Motors.This is our third vehicle that we have purchased from your Dealership. When the time comes we will purchase from you again. Thank You

Jonathan

Nov 24, 2015

The moment we drove in, I noticed that there were not a bunch of people outside, wanting to hassle you the minute you stepped out of your vehicle. I liked the fact that we told them who we were there to see and no other guys came up trying to bother us about looking at cars. It was no hassle, no stress and that I was I liked about the whole think. Karen Daugherty is Excellent!! I would recommend her to anyone. She made the car buying experience wonderful! She went above and beyond and I thank her for that!

Mary

Nov 20, 2015

We have purchased several vehicles from J. W. and have ALWAYS found their staff very friendly and helpful. They are never rushed and take time to answer all of our questions. We have developed a great relationship with Cathy Spurgeon who just sold us our new Buick Enclave as well as two vans in the past 4 or 5 years for our business, Advocates for Special People. We appreciate her cheerful, and friendly attitude and have enjoyed working with her. We are enjoying our new Enclave and you will be seeing us again.Thank you for such great service.Lawrence & Mary Odom

Dwight

Nov 19, 2015

I like dealing with people that I can call friends and deal in a friendly hometown atmosphere. No pressure, just friends taking care of friends.

Billy

Nov 18, 2015

Body shop did a super job removing the hail dents from my new truck.I can't believe how quick they were able to do it.Right on schedule with my appointment.Thank you

Oswaldo

Nov 18, 2015

Brian at GMC Service has been one of the reasons my family keeps coming back.Great attention, great service. Awsome people working with you.

Gregory

Nov 13, 2015

Probably one of the best customer experiences I've had with a car/truck dealership ever. Really appreciate the genuine attitude to help in a very stressful time.

John

Nov 13, 2015

I appreciate Paul and the service tech taking the extra time to understand my concern so they could diagnose the situation to my satisfaction and provide me with the feedback I needed.

Donna

Nov 11, 2015

As always, this was a good experience. My service request for oil change and tire rotation was taken care of in a timely manner - about an hour (when I didn't even have an appointment) and the car came out cleaner than it went in. I do appreciate the friendly folks who care about my car and about me.

Chad

Nov 10, 2015

They installed a sprayed in bed liner. The service department had a rental unit ready to go when I got there. The next day they had my vehicle ready to go when I got there.

James

Nov 10, 2015

Sharon was absolutely awesome. I was dreading the long drive out there and what I would have to go through once I got there. But to my surprise, I was a please experience and in the end, I got a great truck for a fair price from a fantastic sales person.

Karen

Nov 8, 2015

Without a doubt, THE very best experience I have EVER had buying a new vehicle!!! Sherry did an amazing job!! She was so helpful, but also just as thoughtful!! She went that extra mile to make sure I got exactly what I wanted- and then made the effort to have it delivered for me!!! I will never buy another vehicle anywhere else! Oh, and I already absolutely LOVE my new SUV!!!

Lyle

Nov 6, 2015

very quick,in & out with in an hour. underwriters are very good, probably the best I ever have experienced at any dealer

Geneva

Nov 5, 2015

I'm never disappointed with James woods service providers! They are always friendly! It does not matter if the day packed with customers or if the weather is bad, I'm always treated well at James Woods! I can't imagine going anywhere else!

John

Nov 5, 2015

The entire staff was very friendly and worked to get the best deal on our vehicle for US. Understanding our needs and comfort level, they patiently worked to find that sweet spot on financing. Mike Wheat, Randy Williams, Asa Johnson and Chad Huddleston all worked together to deliver a great car buying experience. Thanks guys!!!

Linda

Nov 5, 2015

It was great. Professionalism from beginning to finish. I expected to sit for hrs..not so. My salesman to the Finance Officer led me through a process that I could understand. My daughter has purchased 2 vehicles from there and now I know why.You got a hometown feeling..strangers who work there were friendly and made you feel comfortable. Thank you.

Clayton

Nov 4, 2015

Very pleasant. Treated great by everyone at dealership. Salesman was awesome. Will definitely purchase there again and tell our friends to do the same.

John

Nov 4, 2015

I am a repeat customer to James Wood, and it is always a pleasure to work with your friendly sales people and in the business office. KD seemed especially friendly and knowledgeable.

Joshua

Nov 4, 2015

Hassle free, unbeatable deal, zero haggling, no stress financing. My experience was the epitome of what I believe genuine customer service and value to be, specially in the auto dealership industry.

Grant

Nov 1, 2015

As always, Bryan Stanley and staff took care of our vehicle and took care of us. Our vehicle was taken in immediately and we were given a loaner car. A couple of days later we got a call that it was ready. Upon picking it up, my wife was informed that the technicians found a couple of things that we had missed and the work (warranty) was taken care of during that visit as well. I have been dealing with Bryan Stanley and James Wood motors since I was 16 years old. I will continue to bring he and his staff my business and refer others because of the honesty and integrity with which the whole department operates.Thank you again.Grant H.

Daniel

Oct 30, 2015

I found my new vehicle by using the dealership's website. I sent in an inquiry and received a quick response from Sherry Horner. She did an excellent job of answering all my questions and we set up an appointment to visit and drive a couple of the vehicles that I was interested in. I was amazed at the size of the dealership and the amount of inventory available. The dealership was well organized, clean and friendly. Sherry took good care of us the entire time. Once we selected our vehicle, the buying process went smoothly. The pricing was well explained and the lowest in the area for what I wanted. I also added a few other options such as assist steps, spray-in bed liner and exhaust tip. Because the spray-in bed liner machine broke at the dealership, Sherry arranged to have the truck sent to an alternate source to get that done. We were able to pick up our new vehicle in a couple days. Everything was in order and ready when we arrived. I was very pleased with everything about my purchase. I would highly recommend this dealership to anyone who wants a new vehicle.

Judy

Oct 30, 2015

Always exceptional service such helpful service dept.I drive from ft worth to service my vehicles.Won't go anywhere else.Thank you to a great team of people.Judy Teague

Wanda

Oct 30, 2015

Our experience was one of the best we have ever had due to the salesperson Cathy Spurgeon. Without her care and concern for our needs we would not have purchased a vehicle. She is one of the best sellers we have had the pleasure to work with. We highly recommend her to everyone.

Vicki

Oct 28, 2015

Karen Pattison was wonderful. I had been working with her online for several months. I called at the last minute when I had the opportunity to meet with her and she changed her schedule to accommodate me. She was very easy to work with. I would/will recommend her to anyone looking for a new car.

Haley

Oct 25, 2015

I had a mirror replaced on the driver side of my vehicle and they had it finished in less than 30 mins! Customer service was great. I also purchased my 2013 GMC Sierra from James Wood and I love it!

Chad

Oct 24, 2015

They were able to expedite my request. Karen Pattison was able to complete the transaction completely via e-mail or phone. I was able to take deliver the same day.

Eric

Oct 24, 2015

Very kind staff and sales person . I would like my son n law Eric Villarreal to receive some kind of refferal award for pointing us towards James wood . They bought a new vehicle as well and recommended the sales person

Gumercindo

Oct 23, 2015

I was greeted by a young man who opened my door for me then ran ahead to open the door to the service advisor's desk. I had the same treatment when I came to pick my vehicle up. This was probably the best trip to the service department but they are almost always great.

Donna

Oct 20, 2015

Everyone treated me like I was the only customer there at the time. Sherry Horner did an excellent job. She was attentive, answered all my questions and concerns, took the time to get me the best pricing and gave me the information that helped me decide if I wanted to lease or buy. I would highly recommend her to friends and family.Jeff did an excellent job in finance and was very personable, and helpful too. He took the time to explain things to me and answer all my questions. You can tell the associates at James Wood enjoy their jobs and enjoy working for the Wood family.

Carolyn

Oct 16, 2015

Since we are returning customers, We drove 10 hours round trip to do business again with James Wood in Decatur. Once again our experience was great. Called Randy Williams about the vehicle I was interested in, he had it brought over from Denton, we test drove it, made a deal, took care of paperwork, the vehicle was made-ready, Randy gave us a walk-through of the vehicle and we were on the road to South Texas. Great experience! Love my certified Denali!

Daniel

Oct 16, 2015

One of the easiest vehicles purchases I've ever made. Sharon was wonderful. Polite and knowledgeable. She took the time to set up my bluetooth and other features. While it's a bit of a drive from the metroplex, the price and miles were far better than the local dealers and i got an incredible warranty.

Frankie

Oct 16, 2015

I received an intriguing call from Tracy and went in to visit with Dane Shelton, my JW salesman. He showed me a 2016 Enclave, evaluated my 2012 and then we talked about buying or leasing the 2016. I decided to lease because otherwise I could not afford to trade. I hope I made a good decision as I have never leased before but I trust James Wood. I took delivery on Friday. It was difficult as the '12 was bought by my sweetheart for me at James Wood and there was a deep affection for that car. (My Sweetheart passed away in January, 2015) Over the weekend I questioned my decision very much and shed a lot of tears. Monday morning I called and spoke to Rusty. He assured me James Wood would do anything and everything necessary for me to be happy, even to putting me back into my 2012. Dane called as well, very concerned about my happiness and satisfaction. I asked him for time enough to talk with my brother which I did. My brother thought I should keep the '16 as it is a good deal and a new car. So I called Dane and told him I would like to keep the deal. I love the commitment to my satisfaction and the understanding I received from both these gentle men of my loss and wanting to 'hang on' to everything Troy. I am completely o.k. with my new car, nothing but an Enclave for me! and will be back to James Wood, God willing, in 39 months. The business practice and caring of the staff for the customer is 110% above anything ever! Let me add, at no time was there any pressure or heavy-handed salesmanship displayed by Dane or Rusty. They conveyed a caring and tenderness for my sadness. Their ethics are beyond reproach. Thanks to them both from the bottom of my heart. And I look forward to enjoying many miles in my new Enclave!

Brian

Oct 15, 2015

Always prompt, courteous, and excellent customer service. Hats off to Matthew Smith and Shawn Hooe for their approach to the customer and to the rest of the staff for the reliability of the work performed.

Bruce

Oct 15, 2015

The service department called me at let me know I had a small leak and they could fix it and it didn't cost me a lot. It's nice to know when you go in for a oil change they take the time to make sure there is no other issues. Thank you!

Alice

Oct 13, 2015

Always a good experience-friendly, accommodating each time we are there for service or to buy a new vehicle. Wouldn't consider buying a car any other place!!!

David

Oct 13, 2015

The experience was good and Rick did an excellent job of answering questions and explaining the details of the truck.

Bobbie

Oct 11, 2015

We were promptly greeted by a friendly, courteous service writer. The work was done in a timely manner. The waiting room was spacious and comfortable.

Debbie

Oct 11, 2015

As always everyone did a great job. Even though I brought my car in late in the afternoon I didn't have to wait long for my car to be serviced. I was on the road again within an hour. I am always very happy with James Wood. It's definitely worth the drive from my home in Fort Worth.

Saretta

Oct 11, 2015

I brought my car in for an oil change & rotate the tires, and the service was excellent. Waiting room is clean & they offer doughnuts & sausage rolls

Johnie

Oct 8, 2015

YOUR DEALERSHIP WAS RECOMMENDED TO ME BY MY SON,JASON CASE,(A RECENT BUYER).K.D. WAS VERY KNOWLEDGEABLE,ALL EMPLOYEES WERE VERY FRIENDLY. NICE FOLKS..THANKS TO ALL.....

Denise

Oct 2, 2015

On recommendation from a family member, we drove to this dealership from Ponder. Well worth the drive. The service advisor was friendly and polite. Our truck was serviced quickly and thoroughly. Cashier was also very polite and friendly. We are from San Diego but come to this are often. We will return to this dealership again if the need arises. Thank you.

John

Oct 2, 2015

All in all it was a nice experience. I was contacted by a service rep about my need to have the Trans/oil and filter changed. He worked with me to set up an appointment that worked for me. If I had to find a fault it would be with the price; but not really all that upset as I know it is the Allison Transmission and probably much more involved than a normal transmission oil change. The only sour note would be that IF they washed the truck I could not tell it.

Jordan

Oct 2, 2015

This was a wonderful experience, once again!I met Brandt Wicker 2 months ago and he worked me up an amazing deal and sent me to Drew Ward.Unfortunately I was in a wreck after 1 payment on this vehicle and after hearing it was totaled I went back to Brandt and Drew and they set me up once again...pain free, easy car buying experience. So happy with the service and concern from Bradnt and Drew at James Wood Decatur!!ALSO, side note: I have bought a car from Nick Cole in the past at Neighborhood Autos Bridgeport and he was WONDERFUL too. Very happy with James Wood.Thank You!!!Jordan

Tommy

Oct 1, 2015

Excellent service. The only problem I have had in three visits is my fuse box lid was put on backwards and did not latch. I almost lost it.

Cynthia

Sep 30, 2015

Very accommodating. Waiting room orderly, and comfortable. All the people I encountered were courteous, and had great attitudes. You can tell they enjoy working for JWM.

Everett

Sep 30, 2015

Working with Mike Wickersham is always a pleasure. He is always up front an keeps us updated on what's going on, or what something needs.

Forrest

Sep 30, 2015

Very helpful an fast an friendly , service room was clean an the coffee an snacks were very fresh. Personal was very helpful. We were going on a trip an they put us in a car told us to go on our trip.

Misti

Sep 30, 2015

Paula in service is always great with my personal & business vehicles. When my work trucks are down, im losing business but Paul usually manages to turn the repairs in half a day. -Shaun Davie

Robert

Sep 30, 2015

Still was not able to make an appointment for an oil change, but they got right to it when I came in and the wait was a little shorter than the last time. Not necessary to email me or call me on this.

Edward

Sep 29, 2015

It was great! I found the exact truck that I wanted and the sales team could not have been any better. I don't haggle when I buy a truck and the price was what it was. That makes the buying process comfortable.

Mary

Sep 29, 2015

I ran the car battery down, did have a battery charger at my home but did not know how to hook it up after I looked under the hood. Call Paul at James Wood and he gave excellent instructions to hook up the charger and battery charge perfectly.

Clifton

Sep 28, 2015

I had a flat that damaged the tire and rim. Parts department had the rim repaired and new tire and placed it on the car the next day. Very good

Ernest

Sep 28, 2015

Paul Johnson is the greatest asset James Wood has in his entire operation. He is enthusiastically helpful, always friendly, and ready to help in time of trouble. It was because of Paul's service that my wife and I decided to buy our 2015 Silverado ( we had considered a Ford) from James Wood.

Thomas

Sep 28, 2015

I have been buying vehicles from James Wood since i981. I have never had a bad experience with the dealership in either Sales or Service. Shawn Hove may well be the best Service Writer in the business.

William

Sep 28, 2015

Mike Wheat is absolutely the best person we have ever dealt with at any car dealership. Kind professional and extremely knowledgeable.

Scott

Sep 26, 2015

Great experience! Harold was great to work with and gave us all the facts we needed to make our decision. Asa was great too.

Royce

Sep 25, 2015

It was nice to get the deal done promptly without any fuss. But I knew in advance what I wanted & what I was willing to pay. Karen came across in a very pleasent way. Thanks for the good service.

Candace

Sep 24, 2015

Fantastic. Staff has been more that willing to go above and beyond to provide assistance and seek answers. Great Customer Service!

Judy

Sep 24, 2015

Poor Rusty. This has been a very trying 3 months for me and as a result, I'm very uneasy with another expensive venture. My trusting nature has been taken advantage of and I'm still paying for my mistakes. I tested Rusty and he passed with flying colors. He eased my concerns and consoled me with being every bit of a gentleman. I think I could change his name to Rhett. I can't thank him enough for his patience and kindness.

Gloria

Sep 23, 2015

Zach Rhine was very polite, and did servicing on my Sonic in a very timely manner. I was very satisfied with the service.

Rochelle

Sep 19, 2015

Had a great experience! John and Michael have been great as well the gentleman that delivered my car this morning!!! Also the finance guy and eric!!!!

Verna

Sep 19, 2015

Working with the people at James Wood is always a pleasure.No pressure and always take care of anything I need.

Travis

Sep 16, 2015

Everyone was really nice. Great customer service!!!! Hunter did an awesome job at finding my husband the perfect vehicle!!! Thank you so much for everything!!!

Ronald

Sep 13, 2015

Drew ward is an outstanding salesman that goes the extra mile to help out customer's I have bought 3 vehicles from him since he has been at James Wood the finance department is great they work very hard to get the customers what they need. Thanks for the wonderful experience once again

Kevin

Sep 12, 2015

Paul Johnson has been my service advisor now for several years. He is absolutely one of the main reasons I always buy from James Wood!

Yesenia

Sep 10, 2015

Thank you so much for all your help, now Im driving in a dafe car. Thanks to John and Cecil for helping me get this car!!!

stosbor

Sep 10, 2015

The dealership is very clean and well kept. However, the service is subpar. The sales team refused to recognize customer needs and were unwilling to accommodate. Had a scheduled appointment to view a vehicle and had to leave work early in order to make the appointment only to find out upon arrival that the vehicle I wanted to purchase had not arrived. No call to let me know and basically no recollection of the appointment at all. The aura reeked of arrogance.

Verna

Sep 6, 2015

James Wheat was a great salesman and was looking for the right vehicle for me for many months. Excellent service took the time to know what I wanted and I am very happy with my GMC Terrain , I don't trade often I have driven the same Honda Accord for past 20 years. I'm a happy lady.

Lindsey

Sep 4, 2015

We used to work for James Wood but due to moving we both found jobs in Weatherford. My husband was working at another Chevy dealership in Weatherford. We made the trek back to Decatur solely because of KD. She is always wonderful and it was definitely worth the drive. This is the 3rd vehicle we have bought from her and the experience is amazing every time. THANK YOU KD!!!

Renee

Sep 4, 2015

Steve Frazier was excellent to work with. While I did not trade my 2 year old truck in for a new one, it was only because the new one would not get the gas mileage like I have now. Steve & everyone there were great to work with, I will be back. I'm hoping it will work out next time, the new trucks are beautiful.

Kimberly

Sep 3, 2015

This is actually the 4th car since 2010 that we have purchased from one of your dealerships. This is the first new one we have purchased. My husband and I have always found your staff to be pleasant, respectful, attentive and accommodating and this visit was no different. They were able to get everything we needed done in a very short time frame and it was truly appreciated. I love my new Acadia.

Shawn

Sep 1, 2015

Great experience. Very easy, no hassels, and did not take a lot of my time which is very important.. overall very satisfied.

Gary

Aug 28, 2015

Totally pleased with my James Woods experience. Price negotiations were handled pleasantly, no pressure. Prompt and courteous attention were maintained throughout.

James

Aug 27, 2015

So far, this is the best experience I've had at a dealership, and I've dealt with more than the average over the years.

Jo Ann

Aug 25, 2015

my relationship with James Woods has always been very satisfactory....it is the reason I have been a customer for over 25 years and bought cars and trucks from this dealership....

Lauri

Aug 23, 2015

We love Cathy. Great customer service. Nice cars. Clean facilities. I would definitely recommend James Wood to my friends and family.

Rachel

Aug 22, 2015

was very satisfied with the service I received and the extra service on my car. the serviceman was very helpful.

Harold

Aug 21, 2015

In 14 years of having my 2002 Chevrolet Silverado 1500 serviced at your dealership, there is only one service event I would have liked to have been a little different. It would have been nice to have had the oil pump reconditioned/replaced while it was having the required seals replaced to repair oil leaks at about 250,000 miles. This is the only time I can say that I would have liked for my service adviser to have been a little more proactive towards preventive maintenance.

Jennifer

Aug 21, 2015

I buy my cars at James Wood Decatur and also take them for service. The customer service in the service department is unparalleled to any other car dealership. They far surpass all others in this area and in all areas. I really cannot say enough nice/good things about this dealership. I would not buy or have my cars serviced any where except at this dealership.

Kenneth

Aug 21, 2015

Always a good experience. Service dept was very prompt and staff is always very friendly. James Wood Motors always makes car buying or servicing a pleasant experience.

Timothy

Aug 21, 2015

JAMES WOOD SERVICE DEPT GUYS ARE EXCELLENT IN SERVICE FOR CUSTOMERS , THEY UNDERSTAND THE CUSTOMERS NEEDS , JAMES WOOD IS NUMBER ONE IN MY BOOK .

Dorita

Aug 19, 2015

It was great to purchase the first 2016 Colorado through your dealership. Thanks to Drew Ward and your finance closing people for making it a pleasant process from start to finish.

Charles

Aug 13, 2015

I got the service that I have come to expect. The entire team at James Wood works to satisfy the customer.

David

Aug 13, 2015

returned for repair of prior work which failed to diagnose and replace faulty wheel bearing (right Front) from light collision damage to wheel and wheel assembly

Connie

Aug 12, 2015

This is our 2nd vehicle in a year we have purchased from KD and James Wood Decatur. If we ever need another one we will come back to her also.

Kenneth

Aug 11, 2015

Always a pleasure doing business there. We love our salesman, Bill Loafman, who always goes out of his way to make sure we are taken care of. Also, Jeff Mawby, who we complete the financial paperwork with, is such a nice guy and a pleasure to deal with. Great people.

Betty

Aug 10, 2015

I made an appointment to see Dane Shelton at 5pm on Wednesday ,was signing papers for my new car by 5pm thursday

Teresa

Aug 3, 2015

Karen Garrett was friendly, professional and most helpful in assisting me with the purchase of my new 2015 Verano. Couldn't be more pleased with my service!

Donald

Aug 2, 2015

Our sales agent Randy and finance manager were both great and did not pressure us in any was. They were professional, knowledgeable and courteous. This was shortest and most pleasant car buying experience I have had in 40 years.

Suzanna

Aug 1, 2015

I appreciate that the service people did not rush to finish, but took time to see that it was done right.

Martin

Jul 30, 2015

We made a 2 hour drive to your dealership hoping it would be the first and only stop in our search for a new vehicle. Our sales woman Sharron went above and beyond. She showed us all of our options and let us drive each. It was a very different experience from the last few places we have visited and definitely less stressful. All of the employees were absolutely wonderful and it made all the difference in the car buying experience. We will definitely reccomend James Wood to all of our family and friends.

Joseph

Jul 29, 2015

Greeted promptly service completed in a reasonable time and also got a clean vehicle back. Nice to see businesses that still treat customers as a priority and a reason they have a business to operate.

Larry

Jul 29, 2015

I was having oil change on 2014 Enclave. I was told that I had 4 free oil changes in first 25000 miles. I tried to get in 2 weeks ago, but was told I was 15 in line. Car had 25600 miles after vacation trip so I was charged for oil change. This doesn't seem to be fair, but I do understand that 25K limit.

Martin

Jul 29, 2015

our experience with your sales and finance people is always top of line and very friendly we will be back to buy again in the future thanks for everything everybody did for us.

Steve

Jul 29, 2015

Its always a pleasure to deal with James Wood , Decatur. The sales staff and management team are very friendly and professional. I have purchased several vehicles in the past years and hope to for many more. Great Guys!

Jerrie

Jul 24, 2015

I came in for an oil change and inspection. The service was prompt and my car was washed and cleaned. What a great dealership who cares about their customers.

Julia

Jul 24, 2015

The service at James Wood Chevrolet was friendly, quick, and professional. It is the only place i go to have my car serviced. Also purchased my car from these great people!

Lola

Jul 23, 2015

I was very happy with the work on our truck. The work took longer than expected and the insurance wouldn't pay for the extra 3 days of rent car, but the dealership did. My only complaint would be that it took 3 days longer than quoted, and the guy at the dealership could have kept me informed better.

Randall

Jul 23, 2015

Rusty was up front and honest. I told him what I was looking for and he got it. He wasn't pushy. I will recommend him to my friends and family for sure.

Vonna

Jul 23, 2015

Drew listened to what I wanted and got it for me. He set up my car's computer so I can operate it. He is a very nice young man.

Troy

Jul 22, 2015

I was concerned about driving my pickup to the dealership and spoke with Paul Johnson regarding same. He gave me advice and I was relieved by his knowledge and assurances. When I arrived my pickup went to the service area to be diagnosed and an estimate given. I cannot say how much I appreciated being updated when there was a glitch which caused the repair to take longer than expected. The very caring demeanor of Paul when he arranged for me to be taken to eat lunch and be picked up was appreciated. Just very pleased with James Wood dealership's business practices. The waiting area was very well light and pleasantly cooled. Coffee and donuts were available. The work was completed some time later than first anticipated and my waiting and patience was acknowledged. Pick up running well! Thank you.

Cynthia

Jul 18, 2015

2 things: Bobby in Body Shop did us a great job, and Karen Garrett, in sales, had some accessories put on our new Tahoe, and she always takes care of us.

Gerald

Jul 18, 2015

as always the service staff was great.they worked around my busy schedule.repairs were made fast.and i was on the road again.great people and quality service.

Brian

Jul 17, 2015

Great service and attention to my needs with work completed in a timely fashion. Really appreciate Shawn Hooe for his attentiveness and hospitality. Great representative for the business.

Donna

Jul 17, 2015

My internet sales lady, Karen worked hard to get me just what I wanted. She actually listened to me and I ended up with exactly what I wanted.,My internet sales lady, Karen worked hard to get me just what I wanted. She actually listened to me and I ended up with exactly what I wanted.,My internet sales lady, Karen worked hard to get me just what I wanted. She actually listened to me and I ended up with exactly what I wanted.

Robert

Jul 17, 2015

Karen D. has done an excellent job getting what I need in pricing and details without hassle. I think this is the 4th vehicle I have purchased from her in 2 years and I live among many dealers and 250 miles away from JW

Forrest

Jul 13, 2015

I loved the way we were treated. They offered us a car right away. Didn't even ask for one. They were supper sweet.

John

Jul 11, 2015

Friendly, professional, quality service as always. I plan to be back this week for an oil change. Looking forward to it.

William

Jul 3, 2015

Easy to deal with. Gave good price on trade-in first time. Excellent experience didn't feel like i even bought a vehicle it was so pleasant. Very easy trade

Garry

Jul 2, 2015

James Wood is great, Bryan in service is great, overall service is excellent. Couldn't ask for better! Five Star service department.

Gary

Jul 1, 2015

The service at James Wood is the best in Texas!! We are always pleased with the service, attention to detail, and the great job Bryan in service does for us every time! That's why we continue to buy our vehicles from James Wood.

John

Jul 1, 2015

It took the car service dept 3 times before they found out what was wrong with my wife vehicle. We told them what was wrong but they did not listen.

Martha

Jul 1, 2015

Bobby was very patient and helpful with my questions and with contacting the insurance company and getting the help I needed for my truck to be repaired.

Nathan

Jul 1, 2015

I got a great deal and am very happy with the experience. Everything was easy and quick and the salesman Hunter Loch did great.

Randall

Jul 1, 2015

Brought my 13 GMC 1500 in to have the body damage repaired from a recent accident. Bobby answered all my questions and kept me updated on the progress.

Mary

Jun 30, 2015

Beau Bell is an excellent sales person. This is our third purchase with him. He is so courteous and professional. He is definitely an asset to James Wood Motors, Decatur!

Billy

Jun 28, 2015

I have always received fast, courteous service from your [my] dealership. I have always told everyone who is looking for a new vehicle to go see James Woods Motors as they will not only get a good deal,but friendly,family service.

Larry

Jun 25, 2015

I was a little confused about the way to enter your service entrance was set up. Some arrows painted on the concrete, showing in and out would help.

Glen

Jun 24, 2015

Karen Garrett did a fantastic job of getting me into another truck with very little payment difference. Great deal! Even better vehicle!

Mary

Jun 24, 2015

We always have courteous people at James Wood. My last two cars have been purchased there and we have always gotten good service.

Roy

Jun 24, 2015

I have been coming back to James Wood Motors for more than 25 years. The service is always reliable, dependable and courteous. The service is what keeps me coming back.

Colleen

Jun 23, 2015

Alway a pleasure to buy at James Wood. Everyone is so nice . Beau Bell is the BEST! I wouldn't buy anywhere else. James Wood makes it so easy to buy a new car or truck .I tell all my friends and customers it's the place to go.

Jody

Jun 23, 2015

Mr. Shelton has sold us a couple of cars before so we used him once again. We needed a bigger car for our daughter to take to college and he found us what we wanted and a great deal! Will be a returning customer for many years to come.

John

Jun 23, 2015

You have the best e-commerce site of any auto dealer in the metroplex. Thanks for putting the window stickers on the site.

Laticia

Jun 23, 2015

Karen Garrett was very pleasant. There was no pressure at all.Micheal (I was told he was a porter) was in the parking lot inspected the cars. He was very helpful on sending us in the dealership to get us help.

Mickey

Jun 23, 2015

We were very pleased with the entire process. From the no pressure introduction to the final signature, this was the easiest and least stressful auto purchase we have ever been through! Sharon Ballard was the nicest and easiest sales person to work with. The price was the best around with no need to haggle. We were satisfied with the value they gave our trade and the financing and documentation process was low key and painless.We would definitely recommend James Wood Decatur and Sharon Ballard for anyone in the market for a new car or truck. We are fully satisfied!!

Ralph

Jun 23, 2015

Even though Hunter is an "Aggie" he was very professional, knowlegable in every way. Hunter is an asset to James Wood dealership. Hunter is probably the main reason I purchased my Terrain. If and when I purchase another vehicle I will return to James Wood and hope Hunter is still there. Thank you Hunter.

Robert

Jun 23, 2015

i have had good service with james wood motors for many years.I have used Brian in service also for many years, and plan to in the future thank you

Gerald

Jun 21, 2015

THE QUALITY OF THE STAFF & TECHS AND VEHICLE REPAIRS & SERVICE DEPT IS TOP NOTCH VERY GOOD.THE WHOLE STAFF MAKES YOU FEEL LIKE FAMILY.

Jeffrey

Jun 20, 2015

Our salesman Billy Balderas is the only man I will ever deal with in the future. He is honest and very thoughtful.

Sheldon

Jun 19, 2015

On 10 Jun our old Silverado broke down 20 miles NW of Decatur. I texted my daughter, who works at a Chevy dealership in Crestview, FL. She then called us back a few minutes later with Cecil's name and phone number, however she also called Cecil and talked with him. He called my cell phone asked me where we were broken down. He sent a tow truck to pickup our truck and our pull RV. In the meantime Danny called me and said he would be helping us. Also to let him know if the wrecker did not show within 20 minutes. The wrecker company was nice enough to put our RV in their yard with electricity and water. They then took us on to your dealership. Danny was waiting outside for us! We walked inside and Cecil introduced himself. He told the us dealership would take care of everything. Service came over told us what was wrong with my truck. We told Danny we were just going to purchase a new truck. Danny took us around the yard showed us trucks. He knew we were on our way to CO from FL. Beau also helped. Between Danny and Beau they helped us decide what truck to purchase and gave us a great deal. Never in my life have I come across such excellent fabulous exceptional customer service. From the phone calls between my daughter and Cecil to Danny and Beau caring enough to get us through this trying time. Even your car rental and Service personnel. My wife and I do not have enough words to express how we feel. After we purchased our truck the next morning my wife was so grateful she hugged Danny and started crying. Danny called us on our way to CO just to make sure we were pleased with our purchase, and we are. My wife is telling everyone she meets about your dealership. Again, kudos to your dealership for making our stressful experience less stressful.

Trayce

Jun 18, 2015

I have been a customer for over 15 years and family members have been customers for over 30 years and we all are always treated with curtesy and respect. And the staff is always willing to help.

Andrea

Jun 15, 2015

Everyone is super polite although it took longer than expected for my truck to get fixed they made it a pleasant experience.

Brian

Jun 13, 2015

It was a pleasant experience and I would definitely come back to purchase another vehicle. Danny Neighbors did an excellent job with providing me the information I requested.

Ronald

Jun 13, 2015

Drew ward never fails to go the extra mile for his customer. This makes # 4 i have bought from him he has great skills at making your feel comfortable with your choices

Lance

Jun 9, 2015

The team at James Wood Motors ranks far above those at other dealerships I have dealt with in the past. The sales and service departments are both full of friendly, knowledgeable and helpful people. We have bought our last two cars there and we will buy there again!

Roy

Jun 5, 2015

James Wood Service Department has always been straightforward, courteous, efficient, and reasonably priced.I have purchased 11 vehicles from James Wood in Decatur over the past 25 years, and it is the service department that keeps me coming back. I am always pleased with their service!

James

Jun 4, 2015

Had possible problem with transmission and Shawn Hoe had it checked out and no problem with transmission. Going back next week to have other possible scenarios checked out. Shawn always does an outstanding job in trying to help the customers.

Patsy

Jun 4, 2015

Dealing with Randy Williams is a pleasant experience. I know when we go to James Wood, we will get the best deal possible. We are return customers. Thank you! Patsy & Dewayne Kell

Troy

Jun 4, 2015

I was treated as a valued customer by Paul Johnson and by everyone who spoke to me when I was leaving my P/U. I was informed in a timely manner regarding problems that was found, advised of proposed solutions and cost to make the repairs. The work was completed 24 hours before I thought it would be-a huge PLUS! The cost of the complete job was very reasonable and the biggest thing: the pickup runs and operates like new. Thank you!

Jairus

Jun 2, 2015

Excellent pricing and customer service. If you are looking for a new vehicle, go see Randy Williams and the rest of the crew at James Wood Chevrolet in Decatur, TX.

Patrick

Jun 2, 2015

The whole experience was seamless and no issues ecountered. I traveled 300 miles from Houston to purchase a truck at your dealership and Sharon Ballard made sure everything was perfect and coordinated prior to my arrival.

Dean

Jun 1, 2015

Paul--our service manager--is always corgial and attentive. He makes every effort to solve our car problems and went out of his way this last time to procure us a service loaner when our car failed to "act sick" for him in a timely fashion. It is always a pleasure getting service at James Wood Motors in Decatur.

Bill

May 31, 2015

Having been a James Wood customer since my first purchase 26 years ago I have always been treated very well. I will say that my last 3 purchases were with Sherry Horner and I would say that her professionalism is the best In the business. She assures that her customers are fully satisfied before and after the purchase. She also goes to great lengths to give her customers the best deal possible.

Chris

May 31, 2015

Cathy Spurgeon is the best sales person I've ever had the pleasure of purchasing a automobile with. She listened to my wants and needs and was able to find exactly what I was looking for. Got to visit with Mr Woods as well and was a pleasure speaking with him. I will be telling my family and friends about this dealership and highly recommend they search it out before buying .

Madeline

May 29, 2015

I have recommended your service many times. I bought a new 2015 ACADIA and the speaker was broken. It is working and I am glad for that!

Maryann

May 27, 2015

My experience with James Wood in Decatur was outstanding. Karen Garrett was wonderful and very helpful from start to finish. I never felt pressured. I would definitely work with her again for future vehicle purchases, and recommend her to others. Cecil LeMond answered all of my questions in great detail, ensuring I understood every step of the process and making sure this was the best decision for me. I am a very satisfied customer who would rate James Wood in Decatur an A++++++++++.

Kimberly

May 21, 2015

The response from my initial inquiry was very helpful and immediate. The communication and process was seamless. Karen was thorough and helpful. This was a great experience.

Stephen

May 21, 2015

I have never understood the car industry and want even try. Some of my best friends have car salesmen but I had drother deal with a rattle snake. Your dealership is a nice facility, everyone polite and good inventory.

David

May 13, 2015

very good experience. Karen worked with me on all my concerns and explained all the features of my new truck

Osiris

May 13, 2015

It took around two months to fix my car, but I believe it was caused by General Motors and not for my car dealership. Osiris Tejeda.

Stephanie

May 13, 2015

I am very pleased with the hard work it took to get my car back in working order. It looks brand new! Thank you!

Don

May 12, 2015

The salesman answered all my questions and was very courteous. It was a fun experience! I would highly recommend this dealership.

Tiffany

May 10, 2015

Billy Balderas did a great job finding me a vehicle that I am enjoying and is affordable. He was honest and respectful. Thank you!

Verna

May 9, 2015

James Wood Mtrs has been my dealer for many years. I wouldnot go anywhere else. The level of customer service from sales to service is outstanding!

Gloria

May 6, 2015

Drew was very courteous, friendly, and worked with a very positive attitude. Did things in a timely matter. We were very satisfied.

Donna

May 5, 2015

I purchased this car over the phone. Steve Frazier was the sales person and he did an excellent job telling me about the car and all of its components. I will definitely and have already told several people about my experience.

Kathy

May 3, 2015

It was great. I was informed about everything that was going on and they called me when it was ready.

Bernardo

May 2, 2015

Dane Shelton is a great asset to your dealership...... He is A+ !!!He is very friendly. .knowledgeable. ..an all around great guy !!We definitely would highly recommend him and your dealership to any of our family and friends. We will return to James Wood for future purchases.

Eldon

May 1, 2015

I was leaving on a trip. The checkengine light was on. I was in a hurry and Bryan Stanley was so good to get me out in a quick time with the repair to the car handled professionally. The service team at James Woods is just excellent in my estimation.

Nathaniel

May 1, 2015

Sharon Ballard was extremely helpful in getting our Acadia brought over from another dealership and getting our deal put together so quickly! Joe Ballard was extremely professional and made the whole financing process smooth and easy.

Stephen

May 1, 2015

my 3rd truck and my families 7th or 8th in last 5 years from yall and we will be back for more! Beau Bell takes the hassle outta buying and I don't have to waste a bunch of time to get it done!

Tonja

May 1, 2015

I dropped my car off for a regular oil change, they were able to work me in quickly, called me on my cell often to let me know the status of the work. Very friendly, professional and courteous.

Brian

Apr 30, 2015

This survey doesn't allow me to specify nor does it indicate which of my recent visits are being surveyed, but needless to say the visits have been excellent, even when I had to return for some corrective QC. Every employee that has helped me, including Jim Lane, Jason Culpepper, and Krista, have listened well and have taken a genuine interest in making my experiences superior. Even Shawn Hooe, who had nothing to do with any of my visits, went out of his way to say hi and call me by name. This team is excellent and I enjoy telling people where and from whom I have worked with and how I am treated. Thanks, folks! Brian Bosworth

Michael

Apr 30, 2015

Ricky was very helpful and there to help us find our truck. It was a very quick process and we are very please with the service.

Dennis

Apr 23, 2015

Everyone at the dealership is always top notch. They go out of their way to make sure everything is taken care of. Great job guys!!!

Robby

Apr 15, 2015

Great experience. Hassle-free. Karen Garrett was pleasant, knowledgeable and very easy to work with on the deal. Absolutely did everything she could to make the deal happen.

Donna

Apr 13, 2015

The service department employees are friendly and helpful to answer our questions. (Especially Brian Stanley)The body shop employees were slow to return calls we made for progress reports on our vehicle.

Madeline

Apr 9, 2015

I am always pleased. I came in for an oil change and if there's something that needs replaced or repaired, they tell me and give me the opportunity to have it fixed. No one else does that.

Cheryl

Apr 8, 2015

Sherry Horner is the one my husband and I ALWAYS deal with and are always 100% satisfied with our experience. She is very knowledgeable and never pushy. We like her because she listens to us and genuinely cares enough to take the time to make sure that all requests are met. I love that she and I finish the deal with a hug instead of a handshake! Customer service at its very best!!! Also, I would like to mention that Verna Jones cannot be beat, either! My husband always has a million "numbers" questions and she takes the time to answer all of them. I am just eager to sign and drive! Lol! I completely trust these two ladies and look forward to my FOREVER relationship with them and with James Wood Motors! Thank you all so much! Cheryl Turlington

Michael

Apr 8, 2015

first met with the most courteous and kind / professional service manager ever... A true inspiration for all of the dealers to follow... Would recommend this dealership to family... God bless you James Woods motors

Cheryl Turlington

Apr 7, 2015

I just want to say that Sherry Horner goes above and beyond each and every time we purchase a new car from James Wood Motors. She listens to us and does everyone in her power to fulfill each request we have. We have purchased 5 vehicles with her help in the past 4 years (4 of those being brand new) and couldn't be happier with the way we were treated! I know she is this good with all of her customers, but she has a way of making me feel special each time I deal with her! What an asset she is to this dealership!

Stephen

Apr 4, 2015

I found the car I liked on the website, went to see it, test drove it, decided to buy it, worked out the financing and signed all the paperwork and drove it home the same afternoon. Quick and efficient service. No wasted time. I am very pleased with the service I received!

Gerald

Apr 3, 2015

Drew was very helpful! I really enjoyed the experience with everyone there from Drew to the Sales Manager to the Finance Manager. They made us very comfortable and explained all options available to us. Thank you.

James

Apr 3, 2015

The best car experience I have ever had you can only say simply the best honestly care about you and your needs

Danny

Apr 1, 2015

Took awhile because the dealership is pretty popular but they kept me informed along the way and made sure I was comfortable.

Maria

Apr 1, 2015

I've been having problems at my other dealership they weren't very helpful and ignore our calls, but when we came here, they heard our needs and bam delivered I will highly recommend people to come here and the purchase more cars here in the future!

Robert

Apr 1, 2015

My wife and I were extremely impressed and appreciative of the effort, and even extra, extra effort that both our salesman, Danny, and his manager, Cecil, put forth to get us our car. I definitely plan to call on them again with any future purchase plans. We will also recommend them to our friends and family, very heartily. Thanks to them and to James Wood for having such helpful people on staff.

William

Mar 31, 2015

It was a pleasure to deal with truly honest, thoughtful, and considerate people in our purchase. I would highly recommend them for new car buyers.

Lupe

Mar 29, 2015

Cathy is a very hard working an caring. She really goes that extra mile to help. I look forward to dealing with her again when purchasing my next vechicle!

Kristopher

Mar 28, 2015

Karen Garrett was a tremendous help in the purchase of our new vehicle. Thank you for all your help through the process. She was very comfortable in working with.

David

Mar 26, 2015

It was no surprise to me that----as usual---the service I received at James Wood Chevrolet yesterday was superb. I bought my Equinox there and am happy to recommend their services frequently to my friends and others. David Gregory

Louella

Mar 26, 2015

Bobby in the collision center treated my 2003 Sierra like it was a new Sting Ray. I've bought several cars and trucks from James Woods and I will continue to do so. My old truck came back to me looking better than I thought it would ever look.

George

Mar 24, 2015

This is my second Silverado I have purchased from Karen Pattison and both experiences have been the best I have had in purchasing a new vehicle.

John

Mar 24, 2015

Randy Stroble was fantastic to work with and extremely patient with us as we finalized our decision between the High Country and the Denali. We also had some desires for certain wheel package and rear seat video which could not be satisfied with inventory on the lot. Randy found the vehicle we wanted and caused a wheel change with another vehicle in order to provide exactly what we were looking for in our new Denali HD. I very much liked the dealerships willingness to allow us to shop and make a decision and to then work out the logistics around delivery while we were away from the dealership. It was nice to return the very next day to an efficient delivery with quick paperwork and transaction; allowing for time to review the technology of the vehicle with Randy. Outstanding James Wood Motors!

Michael

Mar 21, 2015

The James Wood dealership is awesome from sales to service! Whether I am looking for a me vehicle or a service visit, I have never been disappointed! Top notch the entire way! Wouldn't go anywhere else!

Randall

Mar 21, 2015

Old school, down to earth honesty...no smoke and mirrors. And thank god, no "sales manager" showed up to try and strong arm the deal ! Thank you Dane Shelton !

William

Mar 20, 2015

James Woods has been our vehicle home for about 20 years now. Bought 10 Chevrolets, GMCs & Cadillacs. All have been serviced at James Woods.Bill HEINS

Dana

Mar 18, 2015

I have complete trust in the service dept. They are courtice and knowledgable I will not hesitate to bring my family's vehicles to James Woods

Charles

Mar 16, 2015

I had a great experience, the estimation of putting some door trim was 1.5 hrs and it was almost perfect in the estimation. The staff was friendly and the facilities were nice where we had to wait.

Ernest

Mar 16, 2015

As our salesman was about to take us around to see some trucks I had spotted a truck that I thought would fit our needs and he was very responsive to show us what we wanted instead of what he wanted. That low pressure type of service is what James Wood is known for and having purchased our other truck from James Wood, we felt we were just right at home looking for our second truck.

Jason

Mar 16, 2015

I was very pleased with my service. Your sales staff was very kind and courtesy to me, my wife and grandson. I would definitely recommend your dealership to any and all friends and family.

Amy

Mar 13, 2015

Karen did an outstanding job of taking care of us from ordering my car to telling us how to use all the new gadgets!

Adrienne

Mar 12, 2015

Any time I have work done on the car, they are quick, efficient with the repair, and provide a car service to get me to work after morning drop off.

Joceline

Mar 12, 2015

My experience went very well. Mr. Baldevas gave me a clear understanding on my new purchase. And am satisfied with my new car.

Ricky

Mar 12, 2015

We had an excellent experience at James Woods in Decatur, Tx.Our salesperson, Todd Fregeau was outstanding. We have purchased our last 5 vehicles from Todd and have never had a bad experience. He has gone out of his way to make our purchases a pleasant experience. Great salesperson and dealership.

Eileen

Mar 11, 2015

I had a tire checked. I think it was the same tire that I had replaced a few months ago at James Wood. The dealership said the tire was not on the rim correctly. The cost was minimal ($14), but I wondered if it should have been covered, since James Wood installed it. I could be wrong and everyone was very nice, too. Thanks for your help.

Eldon

Mar 11, 2015

Defrost went out on Buick Enclave. Turned out to be a computer issue and was covered by the extended warranty.

Ernie

Mar 11, 2015

Brian took great care of my truck and the reason I go back to James Wood's for my service needs.

Kevin

Mar 8, 2015

Came in to find vehicle. Got taken care of great service. Found the right truck for my needs. Thanks to all

Edward

Mar 7, 2015

In April 2014 I initiated an order for a 2015 Corvette Z06 coupe at James Wood. I finally took delivery of the car on March 7, 2015. The bad North Texas weather and some bad luck with delivery damage caused some of the delivery delay (none of which was the fault of dealership personnel). The dealership was very kind to give me a "loaner" vehicle to drive during this final delay while they repaired the delivery damage.

Steven

Mar 6, 2015

Salesperson was not pushy. Very down to earth. Felt like talking with a friend. Felt like we were dealing with honest people. Thank you for a good experience. We are repeat James Wood customers and will continue to consider James Wood in the future!

Donna

Mar 5, 2015

James Wood dealership - are the greatest - all of the service advisors are great but Bryan Stanley was the one I used this time and as usual very polite and did the work efficiently.

Elizabeth

Mar 5, 2015

I've never been happier with a car dealership than I am with James Wood - from sales to service they are friendly, professional and define the concept of customer service

Laura

Mar 5, 2015

Whenever I visit the James Wood service department I receive prompt courteous service. Thank you for taking such good care of me and my car.

Lola

Mar 2, 2015

This is the 5th vehicle that we have purchased at James Wood, from Sherry Horner. She is the best! I love the in and out process we get with Sherry.

Robert

Mar 1, 2015

I arrived thinking I would be getting a my last free oil change. The gentlemen explained the expiration ran out at 24,000 miles. He was very polite and patient while I decided what to do.

Hayden

Feb 27, 2015

Both my wife and I we're looking for a new truck for each of us and the staff did an excellent job in helping us find the exact trucks we wanted. It took some time, but we got exactly what we asked for at a great price

Bobbie

Feb 26, 2015

We were met immediately when we pulled into the Service Department. We were directed to a very nice waiting room. Our oil was changed in a timely fashion and returned to us. We were very pleased. We tried taking our car to the James Wood in Denton, but they are just not as good as you are. You are worth the drive from Denton to Decatur!

Linda

Feb 23, 2015

Great service. And my service provider, Paul is the very best. I love having my car serviced at James Wood.

Danny

Feb 20, 2015

Very professional, polite people. They got my truck in, got it serviced and I was on my way. Employees are always friendly and they care.

Mark

Feb 17, 2015

always pleased with my visits to the dealership. Mike is very pleasant to work with and does a great job. Get's me in and out when promised and informs me of needed repairs and recalls if needed.

Michael

Feb 17, 2015

It was amazing! One of the easiest auto purchases we have ever been involved with. The staff was extremely professional. I will definitely buy here again.

Melissa

Feb 14, 2015

I feel like they went above and beyond and did more than I expected. Gave me a loaner while car was being worked on. Did the job in a timely manner and even washed my car which was awesome. Thanks for all you did.

Michael

Feb 14, 2015

My vehicle had to remain at the dealership for several days due to the severity of the repairs. Mike kept me informed at least every other day of its status and its expected day of completion. Also when I went to pay for it I discovered that my debit card had a $1500 daily limit, the repairs came to roughly $2,800. Since I had a family member drop me off at the dealership I was now stranded. The ladies at the cashiers desk had a courtesy driver take me to the bank so that I could get cash to pay the repairs. Everyone did a great job of taking care of me!

Richard

Feb 14, 2015

I came in for an oil change and was greeted outside upon arrival by one of your service techs and my truck was taken to the back for service. In approx. one hr my service was completed even with a packed customer area. The customer area was stocked with coffee, dounuts and was spotlessly clean. It makes me proud to do business with James Wood Motors.

Eric

Feb 13, 2015

Parts were ordered, notified me when they were in. Easy set up of scheduling. Came in and was out within an hour. All repairs are functioning great.

Luis

Feb 13, 2015

Sharon Ballard did a superior job in taking care of my requirement to purchase a Canyon 2015 truck. This included from on line communications to the final sale. She went out of her way to help the Cantu's and that is appreciated and we were very grateful. If all vehicles sales persons were like Sharon, it would be a great word. Also, Joe who took care of our final paper work was also a great person. My over 100 miles drive to Decatur was worth the trip. Again Thank you.Luis and Virginia Cantu

William

Feb 11, 2015

James Wood dealership is by far the best around and I live 80 miles from there, but the friendly service and respect, and there expirence salesman like Steve Fraiser makes it a pleasurable visit. Thank you so much for my new truck.

E

Feb 7, 2015

Found the 2015 GMC on the internet. Cannot say enough good things about Karen Pattison's commitment to helping us with our selection and purchasing a vehicle.

Susan

Feb 7, 2015

Shawn Hoe your the best! Thank you for always being prompt and caring about your customers. I Never have any problems. Great service!

Brian

Feb 2, 2015

Sam Lara was very helpful. Got my car in and out with no hassle and took care of all the insurance paperwork.

Robert

Feb 2, 2015

Karen made everything go smooth. You have a winner in that gal! I have shopped with James Wood on 4 trucks over the last 20+ years and have never been disatified. Best prices in Texas bar none.

Karen

Jan 31, 2015

The staff really came throughway for me. Sherry Horner, the finance department and service are excellent. This is the second vehicle through this dealership and I won't go anywhere else.

Sharon

Jan 30, 2015

My car was not washed, but I assume that was because it was raining. I will bring it in soon for a wash.

Darla

Jan 29, 2015

Prompt service on my vehicle as well as the professional, knowlegeable and friendly staff (Mike in the Hyundai Service Dept.).

Peter

Jan 28, 2015

I am a long time purchaser and recommender of James Wood. My recent purchase from James Wood required a 600 mile round trip to complete the transaction. Why? Because I have always had an excellent experience and received the best deal possible at James Wood.I initially worked via the internet with Karen Patterson to secure my request for a new Silverado Crew Cab and a price on my trade-in. Karen then professionally assisted me in making my rapid purchase to fit my weekend needs. It is always a pleasure to work with all of the James Wood staff!

Robert

Jan 28, 2015

Bryan Stanley continues to impress me with his friendly and professional demeanor. He is the primary reason I deal with the James Wood dealership in Decatur. There is a genuineness about him that is hard to match. Overall, a very positive continuation of a great relationship with James Wood.

Bobby

Jan 27, 2015

Best buying experience I have ever had. I would highly recommend this dealership and sales person. The easiest purchase I have made.

Charles

Jan 27, 2015

Love you all ! Great attitudes. .it's never a problem ..almost like a family get together. I like stopping by just to say hi.. great people to do business with or just fellowship. . At to James Wood and staff.SincerelyCharlie Matthews

Marilyn

Jan 27, 2015

I brought my car in for accident repair and the down time was minimal . the service was great and the car looks better than it did new a year ago!

Sonya

Jan 27, 2015

Karen Garrett was of Great service to Garry and I! We walked in, found a SUV that we liked and drove home that night with it. We will go back to James Wood in the future for cars. I am so in love with my new/used car! Just what we wanted. Thank you

Dayla

Jan 22, 2015

Mike is always so helpful. The dealership makes sure the customer is first. This was a last minute oil change and Mike fit me right in the schedule.

Kathy

Jan 22, 2015

THE FIRST TIME I BOUGHT A VEHICLE THE SERVICE WAS GREAT AND THE SECOND TIME WHEN I BOUGHT A DEMO THE HEAD LINER HAD DIRTY SPOTS AND WE ASKED TO HAVE IT CLEANED AND THEY SCRUBBED A HOLE IN THE HEAD LINER AND TRIED TO GIVE US THE VEHICLE THAT WAY AND WE LOOKED IT OVER BEFORE TAKING IT AND TOLD JENNIFER LOESCH DID A REALLY GOOD JOB TAKING CARE OF US.

Pamela

Jan 22, 2015

Everything was fine...except I had to wait approximately 15 minutes for someone to bring me my Acadia after I paid for an oil change.

Anthony

Jan 21, 2015

Have already recommended you dealership to friends and familyMy experience was stress free and very friendly, the dealership was nice , clean and very professional- this was a great experience, my salesperson was wonderful- overall this was a true 5 star experience- thank you

Ralph

Jan 21, 2015

I am well pleased with my visit to James Wood Motors and have purchased cars since 1986.I am picking up a new one tomorrow 1/22/15

Albert

Jan 20, 2015

Friendly and helpful service. Not pressured, not rushed, given space to talk and discuss what we needed to talk about. Felt like our presence was welcomed. Like family.

Ceiti

Jan 20, 2015

This is my second purchase from James Wood Decatur and my second time working with Mike Wheat. Mike is AWESOME at making sure that his customers are fully satisfied with their purchase and their overall experience at James Wood Decatur. The care and the and time he takes with customers is SECOND TO NONE!!! I will return again and again for my vehicle needs! I James Wood Motors!!!!

Linda

Jan 18, 2015

My salesman went out of his way to make sure I left a happy customer. I was very happy with the deal I got on my new car!

Leta

Jan 17, 2015

Karen Garrett helped me with a new lease vehicle....she met all my needs and walked me through all the features on my 2015 Equinox. She was very courteous and conscientious about what I wanted & needed. When I recommend James Wood Motors, Decatur I would also recommend working with Karen.

Tonya

Jan 16, 2015

We were extremely impressed with the detail cleaning on this service. Thann you so much for getting the inside of our cruze so clean. Its like brand new on the inside again.

Cynthia

Jan 14, 2015

It was a beautiful cold day, and I did not want to get out of bed. But, the service manager made me realize how grateful to have bought my big truck at James Woods. He did a great job on my recall.

Thomas

Jan 12, 2015

I really enjoy getting to talk to somebody Like Mike Edmonds and knowing that he is giving me the truth about what is going on and whats coming up

David

Jan 11, 2015

The entire time there feels comfortable. We are greeted with professional friendliness, explanations are complete, surroundings are clean and well maintained. Our wait is quiet and uninterrupted, coffee convenient and we enjoy the TV being available. Best of all, though, is that the work is done right the first time, so our return trips are for regular maintenance.

Jeffrey

Jan 11, 2015

No pressures sales tactics. Salesperson Rob - answered all questions and let us take our own time.When we actually filled out the paperwork, it was quick and professional. Felt like we were treated with respect.

Haley

Jan 10, 2015

Bought a great truck that I absolutely love! Sharon Ballard helped get me into this truck which I'm very thankful of her for! And great experience with the service department!Bryan is very reassuring with you about the vehicle after its done. Great experience all around so far with my truck from James Woods Decatur.

James

Jan 8, 2015

James Wood staff were excellent to work with. They were very professional and went above and beyond to make sure that all my needs were met. Randy Stroble, Lanny and Jeff were great to work with as always.

Larry

Jan 8, 2015

Excellent service! The only thing I wasnt pleased with is that there was no loaner car for me so I ended up renting a car at the dealership through Enterprise

C

Jan 7, 2015

I went in from Ft Worth to get my trucks oil changed at around noon. I was met immediately as I drove in the service door. I told the service person I wanted my oil changed. About one hour later I drove out with my tires rotated, greased, windshield fluid filled and cleaned. I highly recommend James Wood Motors for sales as well as service after the sale. They take care of their customers and treat them right. This was my third car to buy from them. Ken Ashley

Jacqueline

Jan 7, 2015

The service manager met me in the service drive as I got out of the car. This was just the normal oil change and tire rotation. I had a question about a a particular system of the vehicle - he took it on himself to have that system looked at and then shared information about the system that has helped me use it more efficiently.

Michael

Jan 7, 2015

Very friendly and easy to work with!!! Buying a car is always a beating but this dealership and our salesman Todd made it a pleasant experience. I will definitely return for another purchase in the future!!

Steven

Jan 7, 2015

Karen Garrett was great, Price for my trade was below bluebook value but still more than I owed so it was acceptable. Still confused about Lease agreement.

James

Jan 6, 2015

I was very pleased with the service and have already recommended to other people to go to see Dane Shelton at James Wood motors. We will definitely be coming back for our next vehicle purchase.

John

Jan 6, 2015

Smoothest vehicle purchase experience I've ever had. As a Senior level Corporate Quality Manager for a large Fort Worth Defense company, it was very evident to me that Karen truly understands the requirement for Customer focus and knows what it takes to achieve 100% Customer Satisfaction.

GTC-Decatur

Jan 5, 2015

Use of their website prior to my arrival made this an easy selection process for cars currently within theirt inventory, and final price negotiation.

Jerry

Jan 2, 2015

Our experience could not have been better! This is our 4th Hyundai, and we have purchased 2 Sonatas and this Santa Fe from Rob Ingram. On 12/23 we visited Rob and told him we decided to purchase a Santa Fe again. We told him what we wanted and he located, and we picked up our 2015 Black on Black Santa Fe LTD on 12/30. We think Rob is absolutely the best and we drive from Wichita Falls because of Rob and James Wood dealership. You all are very customer oriented and always place your customers needs first.We purchased our first car from James Wood because of your salesman, Rob Ingram. He assured us James Wood was great and you are above the rest. We could not ask for a better salesman.Rob went out of his way to locate the 2011 Black Sonata Turbo as well. Mike Edmonds and your service department are experienced and always answer our questions, service is great and timely.

James

Jan 1, 2015

My Sales Professional, Billy Balderas, made purchasing my new Malibu an enjoyable experience. His product knowledge is excellent and the sales process was on time and proceeded exactly as described. Thank you Billy and James Woods Chevrolet.

Frank

Dec 31, 2014

I am impressed with Raymond and the crew at James Wood. This is the second car purchased from him and many more to come.

Kevin

Dec 30, 2014

I will do all my business with the Internet department because of the hassle free experience. Great people to deal with, thanks.

Robert

Dec 30, 2014

My sales person (Cathy)was a joy to work with and she did work hard to find me a great deal. I am very pleased with my new truck. I have already recommended Cathy to a co-worker. I recommend the drive out to Decatur,TX.

Allen

Dec 29, 2014

I made the appt. then forgot about it. When I remembered it was about an hour late and Mike still fit me in, got the job done in a timely fashion and all with a smile!! What more could you ask?

Pamela

Dec 29, 2014

I thoroughly Enjoyed working with Rob Ingram. He treated my Dad with such respect and care. He never pressured us and he gave us a fair price!

Stanley

Dec 29, 2014

As Always, Karen Garrett was absolutely fantastic in putting together the right deal to make this trade happen. I didn't think I could like the 2014 Silverado any better than the 2013 I traded in, but I do. I really like my 2014 Silverado.

DKINNAIRD

Dec 25, 2014

Great, courteous people & service. That's why I drove 45 minutes from Ft. Worth to Decatur to buy my car there & have it serviced. It's worth the drive!

Alizabeth

Dec 24, 2014

Mike, the person who helped me was extremely helpful and nice. His customer service for me is a 10! He was extremely helpful and made things easy!

Nancy

Dec 24, 2014

Mr. Ingram was very polite and respectful. Answered my questions. Very informative. No pressure. My experience was relaxed and enjoyable. I thank him for that.

Gene

Dec 23, 2014

The website is what initially brought us to the dealership (Buick and GMC combined). Once there, we found a very knowledgeable (and personable) salesperson. Great buying experience.

Russell

Dec 23, 2014

Karen Patterson was amazing to work with. Most knowledgable salesperson I have dealt with in purchasing a vehicle in more than 30 years ( and I have purchased a ton of cars and trucks).

Allison

Dec 20, 2014

Karen Garrett was great. Even though it was pouring rain she made sure to show me what I wanted to see and to make my visit a great one. I have been buying from James Wood since 1988. He has been a family friend for many years.

Teresa

Dec 19, 2014

I used Danny Neighbors as my salesman. He went out of his way to find the vehicle I was looking for and I appreciate that extra time he spent.

Madeline

Dec 17, 2014

I always enjoy my visit there. I don't mind waiting for my car, since it is a pleasant place to be with coffee, water, donuts, who could ask for more. Will continue to have my oil changed there. Thank you for a service well done!

Gary

Dec 16, 2014

We really like to work with James Wood. We have purchased 6 vehicles from them and love the fairness and the attention to detail. We love the service - Brian Stanley really takes care of us!

Donald

Dec 15, 2014

Steve Frazier did a great job. He took his time to explain everything in detail and answered every question to our satisfaction. We definitely will be returning customers!

Michael

Dec 12, 2014

Excellent service is what you get at James Wood Chevrolet Buick GMC at Decatur TX. Time is valuable to everyone and they do know that and they respect your time. Very nice facilities to wait, great place, thanks James Wood.

Kayli

Dec 11, 2014

Car broke down at 11:00 at night on Thanksgiving. Towed it to the Decatur service center and they called us first thing Friday morning and had us in a loaner car by 12 that day. Excellent service, stress free and so friendly.

Shirley

Dec 10, 2014

I had to wait on my car and the waiting area was very clean and pleasant. The service was done in a timely manner.

Richard

Dec 5, 2014

My wife and I both enjoyed our visit at the James Wood Dealership. Our sales person, Karen Pattison was great, she answered every question we asked without any hesitation and to our satisfaction, she is a people oriented person and treated us like we were family. It was a great experience doing business and she gave us a great deal. We will definitely contact her when we are ready for a new vehicle.Thank's for a wonderful time and a great truck.

Barry

Dec 3, 2014

Fast service, professionalism, good price, WIFI in waiting room and comfortable with TV. First class dealership. I have two cars for service and will continue to use your dealership.

Robert

Dec 1, 2014

I was in town from Utah visiting family. Your dealership happened to have the pickup I was looking for. Despite the problems I had with my financial institution, you guys stepped up and took care of it for me. I'll be back to purchase my wife a vehicle next time.

Tennille

Dec 1, 2014

Beau Bell worked very hard to meet my demands. He did everything he could to make it possible. Thanks Beau Bell

V

Nov 30, 2014

I've always had good service James' Dealership thats why I drive the 30 plus miles to his place for service and purchase new cars. The first one was in the fall of 1978.

Gary

Nov 27, 2014

Brian Stanley always does such a wonderful job taking care of us and our cars. He really cares about doing the right thing and pleasing his customers. He is one of the reasons we continue to return to James Wood for sales and mainly for the service.

Gary

Nov 26, 2014

Everything was great and extremely or completely satisfied with Dane and James Woods dealership. Dane showed me all the specifics of my new vehicle and when I had a question he answered it immediately.

Jackie

Nov 26, 2014

I always enjoy being at James Wood. I am treated well and courteously. My car is taken care of in a timely manner.

Lindsay

Nov 19, 2014

Jennifer Loesch was a pleasure to work with. Jennifer was never pushy or came across too strong. I have a lot of respect for a salesman/woman who is able to listen more, talk less and posses the ability to execute a sale. She went above and beyond to ensure that all my requests were met. She made this car buying experience a great one! I will definitely be buying cars from Jennifer & James Wood in the future. We are now customers for life. **My husband is LOVING his new Denali and the look on his face when he saw it was a priceless moment! A huge THANK YOU to Jennifer for getting us what he wanted!!!

Archie

Nov 12, 2014

Bryan Stanley is great. Always takes care of things just right. James Wood is a dealership I feel I can trust to meet my needs in automotive care. Excellent!!

Daniel

Nov 12, 2014

Great experience. No pressure to buy. We were considering 2 vehicles and the sales person let us take all the time we wanted to make our decision. Financing was also a breeze. Would definitely come back again.

Debra

Nov 8, 2014

My only complaint is that I was told it would take about ab hour and it was much closer to two (2) hours. That is not really the norm at James Wood service, but this service was foe a recall problem so there were alot of us there.

Marlon

Nov 7, 2014

I visited your dealership at a very sad and difficult time for everyone working there, but I was treated with courtesy and professionalism. Both Dane and Verna made the buying experience very easy.

joang

Nov 6, 2014

I bought my SUV from James Woods several years ago and have been bringing it back to them for maintenance ever since. I have always had a good experience with the customer service. I would recommend them to anyone who needs a new car or just needs a car repair. When I am ready to buy a new car I will return to this dealership for sure.

Angela

Nov 5, 2014

Karen D and Rusty F went out of their way to find the perfect vehicle for us and make the trade in a simple process. Everyone was professional and friendly.

Elva

Nov 5, 2014

As always, all staff members provide efficient and professional service. All of my experiences for the past five years have been positive.

Gary

Nov 5, 2014

detailing of vehicle on exterior was poor and undercoating was over sprayed on the paint surface. Also some undercoating found smudged on interior of the car

Charles

Nov 1, 2014

James Wood stands behind their work. I brought my Buick Lucerne back on a repeat complaint from last year. It was fixed under their warranty at no charge.

Bethany P

Oct 28, 2014

Karen made our buying experience so easy and never made us feel pressured. We enjoyed buying a car at James Wood in Decatur and would definitely refer a friend!

Jonathan

Oct 28, 2014

My car was deemed totalled Friday from an accident on Tuesday. Dane Shelton went beyond what I expected and I took delivery of my new vehicle Sarurday afternoon. Seamless!

Rachal

Oct 27, 2014

From the moment I first called the dealership to driving off in my new vehicle, I experienced nothing but first class customer service from everyone. Rob Ingram my salesperson was friendly, knowledgeable, available, honest, and an overall pleasure to work with. This is by far the best experience I have had at any dealership.

Keith

Oct 22, 2014

Todd F. was absolutely amazing. He went above and beyond to get me the vehicle I wanted. He did not feed me a bunch of sales pitches. He listened to what I wanted and helped make it happen. I will definately use him for my future purchases and recommend him to all my friends.

Leta

Oct 22, 2014

All my questions/concerns were answered and they were able to get me exactly the car I wanted. This the 4th car I have purchased or leased from this dealership and have been very happy with all of them.n

Robert

Oct 18, 2014

Cathy Spurgeon was awesome. She was very knowledgeable, Very informative on the truck we purchased. We called her and told her exactly what we wanted and the price range, and she found us exactly what we asked for. Would highly recommend .

Renneth

Oct 15, 2014

My sales person was very knowledgeable and efficient. He answered all my questions and what he didn't know he got the information quickly. Very helpful and courteous. A great experience.

Charles

Oct 14, 2014

Raymond Wood and Jim Lane (and the rest of the crew) were professional, friendly, courteous and went beyond the call of duty to help me. I really appreciate it. This goes a long way in establishing good will and I will tell a lot of people about my experience!

John

Oct 11, 2014

All went well on this visit. I can't say the same of my previous visit in our older Tahoe for an oil change. Black greasy spot on the back of the drivers seat and also on the drivers side carpet. It is a 10 year Tahoe though and I guess the technicians do not take as much pain with the older vehicles.

Dennis

Oct 10, 2014

Our sales Representative Clinton Bramlett was very helpful in us making our decision to buy our. SONATA. Gave us all information needed. And helped with setting up everything. I feel if we have any questions, we could call him for his help.

James

Oct 8, 2014

Danny Neighbors exhibited all the traits and actions that make a vehicle buying experience what it should be. He represented JWM in a commendable manner. Every one we came in contact with at this store left a genuine positive impression. Well done from one who has a background in this business and has been through this process many dozens of times over the years.

Arthur

Oct 7, 2014

2010 Camaro was brought to dealership for a recall as I had been notified by the Parts department that the recall part was in. Upon arrival, (after driving from Haslet), was told that I had the option to "opt" out of the recall which was never "presented" while talking to service during the scheduling process. After "opting out" of recall I decided to drop the vehicle off due to rattling "A" pillar panel clips to make trip to dealer worthwhile. (vehicle was brought in for the same issue 2+ years prior to James Woods, but it wasn't fixed correctly per the TSB). Rattling appears to have been remedied this time.

Jacob

Oct 2, 2014

Hands down one of the best car buying experiences. Everyone involved was honest and very friendly. Could not have asked for a better experience!

James

Oct 2, 2014

As soon as we walked into the Service Dept. we were treated like we were the only customers they had. Our truck was fixed with in 24 hours. They gave us a GREAT vehicle to drive while our was being repaired. Well worth the drive from Mansfield to Decatur.

Barbara

Oct 1, 2014

The no run around and very honest. Dealing with this dealership has been a fresh breath of air. I purchase a new vehicle every 2 years and have pushased many this was one one of the best I have seen. Kudos to the our sales person and his manager they made it feel like we were dealing with a friend.

Dianna

Oct 1, 2014

Our experience was great!! If we rated on a scale from 1-10 it would be beyond 10. Our salesman, David West, especially was great and deserves many praises. He was easy to deal with, made my family feel comfortable and welcome (considering we were from out of town (Wichita Falls, TX)). David reassured us that we wouldn't make a drive to Decatur with a good deal...and he kept his word. We want to really express our appreciation for David's service and everyone there at James Wood Motors. Everyone was super friendly and made us feel so comfortable. We even were paid a friendly visit from Mr. Wood himself. He was especially friendly and we would like him to know that he has a very special salesman working for him. All of his staff is great! He should be proud.

Callie

Sep 28, 2014

A customer service lady named Janna graham was so nice to my grandchildren she asked how long we had been waiting and brought the kids some paper and pen to draw on and also gave them money to buy snacks from the vending machine she was really great.

Vicki

Sep 27, 2014

Great as always! This was the first time I needed a ride to work & back to the dealership & the young man who chauffeured me around was so nice & courteous. As usual they are the best.

Ken

Sep 25, 2014

The service writer took the time to listen to my description of the problem and had the shop foreman ride/drive the vehicle to make sure they were aware of the problem I was having.

George

Sep 24, 2014

Staff, especially service manager Mike Edmonds, is always accommodating and informs service people my wishes for carefully servicing my automobile.

James

Sep 23, 2014

Had a great experience at James Wood Todd was a great salesman it took a few more minutes to do final prep for delivery but they made up for that by buying our lunch while we waited thanks again for the great service Todd look forward to coming back when we need to for any need and would recommend anyone to go give them a try

Denise

Sep 22, 2014

I have 3 GM trucks, but the newer trucks I have are Ford.GM would not offer me as much on trade-ins that were in good shape and low milage..but the service department at JAMES WOODS IS very good..

Theresa

Sep 22, 2014

The service dept. is always great, this was my 3rd time to bring my vehicle in for oil change and they wash it for me every time. I also have had 3 recalls on my vehicle, I received a card this last time in the mail and when I got there that day my husband told the guys about the recall and they fixed it while we were there so that was a great service. The other 2 times on the recall I never received anything letting me know and when I got there for the oil change the service dept told me they had fixed a recall on my vehicle. Everyone has been nice and friendly the times that I have been back to James Wood Motors Decatur. Thanks, for the great service. Theresa Hesteande

Chad

Sep 19, 2014

Randy was very nice and informative. Everyone was very friendly and not pushy at all. Overall a very smooth truck buying experience.

Darla

Sep 19, 2014

Ease of getting an appointment time that worked with my schedule, friendliness of staff, prompt and attentive service. Mike in the service department is helpful, well informed and always pleasant.

Frankie

Sep 18, 2014

We were a "drop in" for service and to have antennae replaced for out satellite radio and telephone. The staff went to work quickly, did the needed service, rotated tires and replaced the part on the antennae. Very professional, yet most friendly folks. Our Buick is our pride and joy, your agency (James Woods) treat it as if it were also theirs. Thanks to everyone in the service department.

William

Sep 17, 2014

My salesperson keep me informed of the process and got me the best price for my new Z71 pick up.

Cecil

Sep 15, 2014

Sharon Ballard is very professional in the way she does business. I enjoyed dealing with her. I understand why shehas received salesperson of the year so many times.

William

Sep 14, 2014

Our sales representative, Billy Balderas, worked with us in a very professional manner. He gave us his total attention and his friendly manner was very much appreciated.

Bart

Sep 13, 2014

Once again I was definitely pleased and treated great by the James Wood Staff, I will definitely be back when it's time to purchase another vehicle

Wayne

Sep 12, 2014

The Salesman definitely went out of his way to be sure that we received the vehicle that met our needs. Good job!

Lilburn

Sep 10, 2014

Jennifer Loesch did exactly what she told me she would do regarding this entire sale. She was very professional & I will highly recommend Jennifer & James Wood Chevrolet to all of my friends & Business Colleagues. Verna Jones in the Finance Department was also very Professional & made spending my money enjoyable.

Robert

Sep 10, 2014

Shawn Hooe went out of his way to get our car in and out asap but also made sure everything that needed to be done was done. James Wood is awesome

David

Sep 5, 2014

Billy was wonderful!!!! He went out of his way to help me get the truck I wanted! He was very knowledgable and professional. He remembered my name and made the experience a pleasure instead of a pain!!!

Jeffrey

Sep 5, 2014

Karen Pattiman did a great job in finding the truck we wanted and did an outstanding job in explaining all the features.

Jesus

Sep 5, 2014

every thing was great, just that i had an oil change and i was told it would take 1 hr and it took 1hr 45 mins.. but thats it everyone was really nice

Robert

Sep 5, 2014

I had an issue with the driver seat controls. Ie it would not stay where positioned I left the car one am and the guys were able to find a service bulletin on the seat problem and fixed it. That day. No more moving seat. Thanks.

Gregory

Sep 3, 2014

Had an oil change and tires rotated. Work was accomplished in a timely manner. Ended up buying a new GMC truck before I left.

Susan

Sep 3, 2014

Paul was very helpful. Made sure that not only the recalls were taken care of but also that the service that was due was taken care while there to not inconvenience me for another trip

Talour

Sep 3, 2014

Carlos Infante was very helpful! Thanks again y'all! We will def be back to purchase another vehicle in the future :-)!!

Donald

Sep 1, 2014

Paul and your service tech's are the best. I always depart the dealership with confidence that my Buick is 100% road worthy.

Tracy

Aug 29, 2014

There was a shortage of Loner vehicles due to the large number of recalls. I am happy with the dealership service but disappointed in having 2 recalls on my 2014 truck.

Oswaldo

Aug 28, 2014

Thank you Todd.. very professional, to the point didn't try to pull a fast one on us. Felt we did a good deal. Let's see how your service department does. Dropped my other vehicle. Ozzie

Dorothy

Aug 27, 2014

I've bought the majority of my new vehicles at James Wood Motors in Decatur and have always had a good experience. I've used Dane Shelton as my salesman the last 2 or 3 times and would highly recommend him to family and friends.

Monika

Aug 26, 2014

Everything was Great! I came to James Wood to check out the new Hyundai Sonata's, I had called Sharon Ballard in advance and she met me with some cars I might be interested in. We found the car I wanted and I love it! Sharon is the best, this was the third car I bought with her as my sales person.

Diarad

Aug 25, 2014

A very friendly place to do business and the entire process of buying a new car was a good experience for us, since it had been 11 years since we had purchased a car.

Sharon

Aug 23, 2014

The car was repaired quickly and ready for pickup before it was promised. It was washed and ready for pickup when I arrived.

Cody

Aug 22, 2014

I've bought a 2500 a Yukon and a 3500 from randy Stroble. Very good salesman. %100 satisfied. As our trucking business grows we will continue to use randy and James wood in Decatur. We are in odessa tx. And still rather take the 5 1/2 hour drive to Decatur and James woods rather than buying from these parking lot robbers called dealer ships here. Thank y'all very much. Once I get my tv show I'll work out a deal to promote James woods. I'm cody Lynn Dennis. Come own.

Rodney

Aug 22, 2014

Staff was very helpful, and we had no trouble getting tradein done, I appreciate the helpfulness and the attitude of the staff at James Woods.

Ben

Aug 21, 2014

Mike Wickersham gave me a free oil change because I was upset that Body Shop had made a mistake & Parts Department sent the wrong part & threatened to just buy part & have it installed in Denton where I live!

Michael

Aug 21, 2014

the service advisor Mike handled my service in a timely manner, and wash my truck after the servicethanks from my family to yours

MSS

Aug 21, 2014

As always service was completed in a timely manner. Car needed new filters and they were on hand to replace. I am always made to feel like a valued customer.

Nancy

Aug 21, 2014

We have been dealing with James Wood since 1987 and have been extremely pleased with our experience there, from the sales people to the service people!

Lorie

Aug 20, 2014

As always the employees at James Wood were very helpful and acted in a professional manner. They went beyond normal duties when they gave me a ride to the gym and picked me up when I was done.

Melvinia

Aug 20, 2014

Sherri's attitude completely changed to negative tone when I wanted to negotiate the price. Dealer Sherri kept rushing us to get finished in financing. I would only recommend this place to get referral fee.

Lance

Aug 18, 2014

No haggle, very informative sales person and paperwork didn't take long at all. By far the best car buying experience we've ever had.

Nancy

Aug 15, 2014

I was greeted as soon as I walked in. Because this was my first visit for an oil change on the recently purchased Elantra, I was given the service complimentary. "awesome" I also liked the inspection that was given my auto. GREAT service!!!!

Robert

Aug 13, 2014

All we can say is,"It was a pleasure to do business at James Wood." For sure we will go back when in need of another vehicle.

Patricia

Aug 9, 2014

I was pleased with my experience at James Wood Motors. Everyone was extremely nice and helpful, even Mr. Woods and one of the mangers took my car to window tinting business. My sales lady Cathy Spurgeon was excellent, I felt she was honest with me. She's the best!!! Patricia Trammell

Don

Aug 7, 2014

Always, we receive personal, friendly and quality service from James Wood Service Department; and leave, knowing that our vehicle has been in good hands and is ready for the road.

Timothy

Aug 6, 2014

Karen Garrett was very friendly and was willing to work hard to see that I got the vehicle that I wanted. I will due business with her in the future.

Catherine

Aug 5, 2014

Very professional.Very kind and interested in what was best for us (didn't sense "sales" motivated).Excellence and expedient process start to finish.

Diana

Aug 5, 2014

It was great, did a lot of the "shopping" over text messages with Beau. He had the car and paperwork all ready for me when I arrived. Loving the car so far!

Michael

Aug 5, 2014

I can truly say that my experience at James Wood Motors was better than my first trip as this was my second purchase fromthis dealership. The "People are the Greatest, the Prices are fair, and the Expertise and Knowledge of the products is great.

Paul

Aug 4, 2014

My visit was a very good experience. In regards to my interaction with the folks in the service department, they were friendly, instructional, dealt with my issue in a positive manner and got me in and out of the dealership in good time.

Jess

Aug 2, 2014

It took much longer to complete delivery of our car, pick up of the new car and signing the papers than we expected, since so much had been done in advance. Otherwise everything was great.

Mary

Aug 2, 2014

I was pleased with the service and the time it took to complete it. My service advisor, Mike, was professional and pleasant and appeared to be genuinely interested in providing excellent customer service.

Connie

Aug 1, 2014

KD was a big help. I even wanted to look at a truck in Wichita Falls before buying. She made it simple and answered all our questions. We did not feel we needed to check the other dealership.

Jack

Aug 1, 2014

Beau Bell goes beyond the normal salesman in making you feel comfortable and at ease with the buying experience,I would definitely recommend james wooods to anyone

Michael

Aug 1, 2014

Love to bring the truck in for service at James Wood in Decatur, they take care of business in a professional manner.Do what they say they will within a reasonable time. Nice waiting room as well.

Charles

Jul 30, 2014

My trip to James Wood was most pleasant, very well coordinated, work was done in a timely manner and the truck was washed up for me, Thanks to the James Wood team.Charlie Wirl

Jessica

Jul 30, 2014

Everything was pretty good. Took a lil longer than what ibhave had to wait at other dealers in the past but was my first time herr so i could have just came in on a busy day.

Mary

Jul 30, 2014

everyone was friendly and helpful, did not feel stressed, even gave us a hotel room for the night since we were over 2 hours from home

Retha

Jul 26, 2014

I live in Denton and purchased my Verano at your Denton dealership. When I needed body work done the Denton dealership was backed up with hail damage vehicles. After waiting six weeks from time of appraisal they suggested driving the car to the Decatur dealership. I did this and picked up the Verano yesterday. The repair work is excellent.

Christia

Jul 25, 2014

The sales manager and the young man who helped me were great! They never showed any impatience, even when I test drove 6 different cars, and I didn't feel like I had been taken to the cleaners when I left. I am a widow and I always get very good treatment whether it's buying a new car or having it serviced. James Woods is the only dealership I use.

Edward

Jul 25, 2014

Service representative Shawn Hooe is very professional, responsive, friendly and keeps me informed on routine and more critical considerations. The dealership demonstrates the same type of customer relations and results for sales and service.

Allen

Jul 24, 2014

I always feel I'm owner of the dealership when I come in for service. Service people are friendly, smiling and willing to help in any way possible.

Juan

Jul 24, 2014

Karen Garrett answered every question and explain to me everything I don't understand. She made sure I was comfortable and walked me through paper work and the new vehicle.

Sheryl

Jul 22, 2014

Service rep, driver who transported me to and from work and receptionist staff were all pleasant, helpful and prompt with all aspects of my interaction with James Woods staff. Thank you.

David

Jul 19, 2014

It is always such a pleasure to have any type of maintenance done on our vehicles at James Wood, everyone is terrific.

Jeri

Jul 19, 2014

I bought a truck from the certified GMC lot before and had an unfortunate accident. I told them my situation, found a vehicle I like and told them what I had for down payment, where I want my payments, and would like to keep my interest rate. They did exactly what I asked. Thank you gentlemen!

Clifford

Jul 18, 2014

This was our first online buying experience and we could not be happier! Sherry Horner did an outstanding job and worked very hard to put the deal together on our new 2014 Suburban. When we arrived at the dealership, out vehicle was clean, gassed, and ready to drive home. We spend about 30 minutes doing paperwork which was already prepared for us. Sherry reviewed the features of our Suburban. We have been loyal James Wood customers for many years and will continue to be in the future. I highly recommend James Wood Decatur !

Joel

Jul 18, 2014

Took my Traverse in for a recall notice and service and as always the Service Department was fast, friendly and professional.

Mark

Jul 17, 2014

Karen Pattison was extremely helpful throughout the whole purchasing experience. Everyone from sales to parts were very helpful and our experience there was great. This is the second vehicle we have purchased through Karen. We will be back!

Brian

Jul 15, 2014

Sherry Horner was excellent, and this is actually the best car-buying experience I have ever had. Very professional. Very friendly. She found the truck I wanted at the price I wanted, and delivered it exactly as promised.

Cathy

Jul 11, 2014

Thank you Paul Johnson for always making me a satisfied customer!! It's the James wood service team that keeps me coming back.. Great job and thanks for washing my car.

Albert

Jul 9, 2014

Buying a truck from James Wood Decatur is like buying one from your friend. Dane Shelton went above and beyond to work WITH me. This is my 6th vehicle from James Wood Decatur and, Lord willing, I'll buy my 7th one from them.

Jennifer

Jul 9, 2014

I would only buy my cars from James Wood in Decatur or Denton. I would not go to another dealer. Experience was so pleasant.

Lance

Jul 9, 2014

Very knowledgeable salesman who asked me what I wanted in a vehicle,then showed me ALL the choices he had before setting down and doing business.

David

Jul 8, 2014

My salesman, Harold, was great. I appreciated his friendliness and no nonsense approach. He listened to our needs, guided us to what we wanted and didn't pressure us into something we didn't want or need. I will definitely encourage my friends to buy from him. I do wish there was a more efficient way to do the paperwork. It makes for aLong day at the dealership.

Richard

Jul 7, 2014

Service department is full of knowledgeable and respectful people. I witness a few situations when I was there on Friday (June 27, 2014) Paul and Bryan just wow outstanding job, Parts department never steers me wrong. Mike thanks Sir, you was correct.

Ben

Jul 5, 2014

Car was severely damaged in recent hailstorm. Bobby & everyone in body shop did a great job! Thanks for bringing my car back from the dead.

William

Jul 3, 2014

I always enjoy all my visits there. Everybody is always friendly and accomadating.This is my third truck from this dealership and there will probably a fourth.

Marilyn

Jul 2, 2014

It was honest, straight-forward and pleasant. I found the vehicle on the internet that I wanted and when I got to the dealership there was no haggling (I refuse to do that) at all. Everything went like clockwork. It was the best car buying experience I have ever had. Chad & Rob were awesome. I so appreciated the time Rob took explaining all the cars many features...most of which were very foreign to me as it has been a while since I've purchased a new vehicle. I will certainly recommend James Wood to everyone I know who is looking to buy a new vehicle. Thank you so much and God bless.

Mary

Jul 1, 2014

They are extremely helpful and accommodating for time slots. Explain what was done and don't rush you in your questions.Very thorough. I travel 1hour, 15 minutes for excellent service, instead of staying in town to purchase the car and service the car to stay away from Patterson's locally, because of their poor service!

Susan

Jun 28, 2014

I was in and out of the dealership very quickly. Karen explained and help set up the car's technology which was very new to me. It was a enjoyable experience altogether!

Ellen

Jun 27, 2014

I trust James Wood to service both of my GM vehicles. Brian Stanley has been service advisor for all six vehicles I've bought from James Wood, and he is great. The service is always prompt and reliable, and my vehicle is always washed upon completion of work. Thank you!

Jerry

Jun 27, 2014

We have purchased many vehicles for more than 20 years from James Wood in Decatur and have always been treated by a friendly staff that will do the best they can to make you auto buying experience a pleasant one.

Alva

Jun 26, 2014

The transactions were very easy. I am 80 years old and was treated with utmost respect when I asked that features be explained in a manner which I would understand.

Jackie

Jun 25, 2014

Sherry Horner was helpful, knowledgeable & very pleasant to work with. She, with Rusty Ford, made our first experience with James Wood a great experience.

Ryan

Jun 25, 2014

Always great service, but one small hiccup this visit. I didn't realize until I had left that there was not a copy of the inspection sheet included with my copy of the service order.

Jason

Jun 24, 2014

I was never at your dealership. I delt with Jennifer on the phone and via email only. I have purchased a number of luxury vehicles and trucks and I have never been treated with such amazing customer service. Driving the vehicle to me was first class! Thank you again for exceeding my expectations and excellent customer care.

Jason

Jun 21, 2014

Delivered my vehicle so I didn't have to make another trip to the dealership which was awesome during to our busy schedule.

Diane

Jun 20, 2014

I have always been impressed with the professionalism of your staff, Mike in service is awesome! I am always kept informed on what is happening with my vehicle, the time frame of parts received, the time frame of how long it will take to repair vehicle, and an estimated cost so I have the information I need and a time frame.

Billy

Jun 17, 2014

I have always had a good experience at James Woods, the service has always been prompt and the wait has been short. Your service department has always been very courteous. Thanks for being there for us. Sincerely,Bill Houston

John

Jun 17, 2014

Dane, did an excellent job finding the car I wanted with everything I wanted on it. We have had a great experience.

Pamela

Jun 14, 2014

Zach, our sales rep, was on time, with everything ready to go. I got the car I wanted and still made it to work on time.

Kathy

Jun 13, 2014

The dealership is wonderful and I could not have had a better salesperson than Nia. She is the best! GM however is beginning to severely irritate me. I bought my new Traverse on 6/6/14 and still have not been able to take delivery of it due to the fact that the safety recall issues have still not been repaired. It's my understanding that GM has still not shipped the parts to the dealership. GM is making me wonder if I should just cancel the purchase all together.

Roy

Jun 13, 2014

I have owned 11 vehicles purchased from James Wood Motors. I am still driving three of them. It is the service department that keeps me coming back. Thanks for all you do. Roy Deaver

John

Jun 12, 2014

I arrived late in the afternoon (4pm) and after a phone call assuring me that they could complete service atah afternoon, I drove the 45 minutes to the shop. Service was complted in just over an hour as promised. Very satisfied.

Rebecca

Jun 12, 2014

Sherry was so awesome! She went above and beyond to help us out and I will recommend her to everyone that needs a new car!

Melissa

Jun 11, 2014

Wonderful profession staff! I and out without an issue. Would definitely buy from them again! I ordered side steps and back cover for my truck. They put on in a timely fashion. Everything was great. Sharon was an Awesome sales person. No one pushed me to buy something I didn't want. Financing staff was also very professional. They were prompt. I didn't have to wait for hours like at other dealers to get to the financing office. We were in and out of there in less than 1 hour.

Donald

Jun 10, 2014

First, you called me on the Hyundai Swap Program. Sales staff are knowledgeable, not pushy, patient and tenacious in finding "the car" I desired. Dealership is truly the best. Congrats to Hannah and Rob (Mr. Sales).

Cliff

Jun 8, 2014

It was quick and easy. Love the truck I bought and would definitely recommend to anyone looking for a vehicle.

Don

Jun 7, 2014

Always, I receive the most courteous, excellent service from your Service Department. Paul Johnson and all the service techs who handle my vehicle are superior both in the quality of their service and in their attitude with customers!

Rosanne

Jun 7, 2014

Although my car came back with scratches and overspray, Sam Lara got right on it and made it right for me. He is very accommodating and courteous.

William

Jun 6, 2014

We have been buying cars from James Wood for many years and have not had any trouble in buying from them. They treat you like family.

Richard

Jun 5, 2014

I knew we were going to need a 3/4 ton pick-up as ours just wasn't enough to pull the large trailer we had recently purchased, so it was great to get a call from your dealership about trading out 2012 1/2 ton in. Bill Loafman was very courteous and fixed us up just right. At our age I don't know if we will buy another car or truck, but if we do, it will be from James Wood Motors.

Edward

Jun 4, 2014

Our recent experience purchasing a new GMC Acadia was great! The friendliness and professionalism of Sales Manager Rusty Ford and staff was outstanding and reflects very favorably on themselves and James Wood Motors.

Jack

Jun 4, 2014

Mike was filling out the paperwork as I came in with the car keys. All the work was done sooner than I expected. Very personable.

Bianca

Jun 3, 2014

Your team kept there word which in today's world is a real surprise and they didn't play sales games. Being a business owner I really would love to steal your sales lady lol.

Michael

Jun 3, 2014

My vehicle was taken back and the work was started at the time of my appointment, they didn't have other vehicles ahead of me. The work performed was exceptional and my car even came back washed!

Janice

Jun 2, 2014

Tried very hard to find the problem that I brought the car in for, even though the computers showed not having had any problem.

Mark

Jun 1, 2014

I brought my truck in for scheduled service which included tire rotation. It is a dually and it was very clean truck and wheels. When the inside wheels where put on the out side they were dirty. I just thought it would have been a courtesy to wipe them off to match the rest of the clean truck. No biggie just a thought. Other than that the work was done in a timely manner.

Richard

Jun 1, 2014

Excellent for service but have tried before and again to purchase new but you are always way lower on trade in value than anyone else. Also you require money down to hold a place in line for new cars coming in where James Woods in Denton does not and they offer more for trade in.

Frank

May 31, 2014

Hey, this is the third vehicle we have purchased from Wood Motors since January 2014. Two Acadias, and one GMC half tonSLT. What more can I say. Billy B is a great salesman, and family man. We have used your sales, service and parts department for the past ten years. Since we moved to the area. Keep up the good work. We also know Gretta as a friend outside the scope of your business. Great Lady, with a great family. Haven't come across one of your employees that doesn't have great respect for the customer, and they all seem like they own a part of Wood Motors!FL

Jason

May 31, 2014

No appointment.They was real busy, gave me a loner truck so I didn't have to wait and was done same day. Great service department!!

Joe

May 31, 2014

Your Service Dept. and People in the Service Department are the Very Best in my book..I have always received the best from you !!!

Billy

May 28, 2014

Enjoyed the courtesy and friendliness of your staff.Also getting car service at no had been promised when we bought the Enclave but it was nice to find it was true.Thanks

Deborah

May 28, 2014

the staff were personable, timely and not pushy. they did not rush me thru anything and had answers to my questions.

Velvet

May 28, 2014

The customer services is excellent. The employees greet you when you walk in the door as if they were expecting to see you and are so glad that you are there.

David

May 27, 2014

Actually checked on the retail price of some parts involved in this repair before dropping vehicle off, then was surprised to see a much higher price on the finished invoice.

Melanie

May 27, 2014

Was very helpful in answering any questions at the new car lot but the used car lot in decatur was rather rude.

Donna

May 26, 2014

As always, Mike and the ladies in the cashier's office were friendly and made me feel like I was a valued customer.

Elizabeth

May 25, 2014

Sherry Horner makes purchasing a new vehicle (which I absolutely HATE shopping for a new or used vehicle by the way) - an absolute stress-free experience. I wouldn't now own the truck we chose if it wasn't for Sherry matching me up with this wonderful truck. She is an asset to James Wood Motors in every way. Thanks Sherry!!!

Russell

May 24, 2014

as always I had a very good visit. I came to buy at the best price and trade and did just that. Bill was very professional and had knowledge about his products.

Thomas

May 24, 2014

Shawn Hooe was his great self checking out what we needed and getting the job done quick and taking great care of us.

Marilyn

May 23, 2014

we liked the laid back appeal, no pressure to buy. everyone was professional and very helpful on our visit to the dealership.

Tomi

May 23, 2014

I am widowed and live alone. When I went out to start the car it seemed to have a dead battery. I looked around and all of the men had left for work. I called you'll and was so suprised when you immediatly sent someone out to Runaway Bay to start the car. He also followed be back to Decatur ( a thirty minute drive) to make sure there was no problem on the way. Thank you so much.

Stephanie West

May 22, 2014

Bobby, the gentleman that helped me in the Body shop was very helpful and courteous. I appreciate the kindness each time he talked to me about my car. This helped keep this situation less stressful.

Belynda

May 21, 2014

Since 1990 all of our vehicles have been purchased or leased from James wood motors. I don't think that will ever change. We're treated fairly and the service dept. is always the best. My last few purchases have been with Sharon Ballard in Internet sales and she goes out if her way to make sure I get the best buy and the perfect vehicle for me. James Wood Motors is an excellent dealership!!

Deborah

May 21, 2014

Best car purchasing experience ever!!!! Nia was terrific; she went out of her way to make my experience a wonderful one!

Frankie

May 21, 2014

I brought in the Buick Enclave for correction of a recall problem. The dealership understood that there was a medical issue I was dealing with and provided me a loaner car while mine was worked on. This process was efficient, fast and the staff most courteous. The vehicle was clean, and available without a wait. I received a call that my vehicle was ready and upon returning, it was very fast and I was able to return quickly to the clinic to be with family member. You made me feel so special!

Melissa

May 21, 2014

Had a wonderful experience started with jennifer in online sales then she put me with Steve Frazier he was super and verna in finace was super also ..already referred a couple if people to you ....

Daniel

May 20, 2014

The staff was very friendly and knowledgeable. The prices were very competitive, and the finance fast and easy. Overall I had a great experience and most definitive would go back to buy another car from this particular dealership.

John

May 15, 2014

Great service as always from Shawn Hooe. He takes great care and pride in his work. Thanks for the high level of customer service!

Larry

May 15, 2014

I always come to James Wood for all my service needs. Bryan is a wonderful person to do business with he listen to what the complaint is about and take care of it.

Archie

May 13, 2014

Karen was great! However most people do not realize that some of us has sensitivity to fragrances. The gentleman who wrote our contract was fresh out of the shower and smelling his best but made me have an awful headache and feel goofy in my head. I made him aware but let him finish. It would be great if people knew they should limit their fragrance. It only smells good to those not sensitive.

Douglas

May 13, 2014

I received wonderful service from my Service Consultant Tammy Brooks and from the Asst. Service Mgr. Will Jameson. Wouldn't dare go anywhere else!

Jessica

May 13, 2014

Nia was excellent to work with. I would recommend her services to any of my friends and family in search of a vehicle. It was a smooth transaction and she did the very best to get all rebates and trade in value of my car.

Kylene

May 13, 2014

Dane Shelton was the best. We came in to buy a pickup and left with a pickup and a Tahoe and are so happy we did. His customer service was next to none and as long as he is there, we will buy from him. Thank you Dane Shelton and James Wood Motors for making this experience such a great one!

Miles

May 13, 2014

The service we received was prompt and efficient. Mile in the service department for my Pontiac Solstace was very helpful all through the process. He seems sincerely committed to his work and to taking care of customers.He definitely seemed to be someone who we would come to with any further concerns about any of our vehicles. Thank you Mike, Miles and Cheryl Francis

Ronald

May 13, 2014

Nia did a great job in finding a vehicle that met my specs. Kept me well informed as well as making it very comfortable to negotiate a final deal.

Teresa

May 13, 2014

Mike in Hyundai service area was very nice and helpful. I initially went to wrong service area and the young man there was very nice and pointed me to the right service area for Hyundai.

Kimberly

May 12, 2014

Sherry was great. We would have bought one in Denton since it was closer and the truck was in being serviced but the sales man never called us back.

Barry

May 10, 2014

Easiest buying experience ever! I would definitely recommend this dealership to anyone!

Cal

May 10, 2014

We were very pleased with the service we received from Karen Garrett in helping us decide on, and purchase our new car. She was very patient when explaining how all the new bells and whistles work.

Kaylea

May 9, 2014

Bill Loafman was a really great guy to deal with! I feel like I got the best deal and would definitely buy from this dealership again!

Richard

May 9, 2014

Karen Daugherty was the best! She found us exactly what we wanted at the price we wanted and made it happen!

Russell

May 9, 2014

Salesman was not pushy and answered all of our questions. Cars and showroom were clean, and not once did we feel pressured into buying. I hate the saying, "If you don't act now it might be gone tomorrow." Thanks for all your help

Becki

May 8, 2014

I had the best car-buying experience. My entire time spent there with Billy Balderas was amazing. He truly seemed wholeheartedly interested in helping me find THE car I wanted. I received great customer service and every employee I had contact with was very courteous. I will highly recommend James Woods to everyone! I'm very pleased with my new vehicle and so happy I chose James Woods to purchase one! Thank you very much, Billy!

Joyce

May 8, 2014

It's always a pleasant experience and every one is very friendly. I feel that my vehicle is in good hands

Karen

May 7, 2014

The overall car buying experience with Karen Garrett and all the staff at James Wood Motors was excellent. All of the staff, from the front desk, to sales, to finance, were polite and informative. I never felt pressured or rushed. This was great for me since I am new to the GMC Family! Thanks for all you do!!

Dennis

May 4, 2014

Sharon Ballard in the internet sales answered all my questions. Made sure all paper work was completed in a timely manner were my experience at James Wood was great.

Jose

May 3, 2014

Service was fast, helpful, and I was able to go in and find a car I love within the hour.

Terry

May 3, 2014

This is my 4th vehicle I purchased from your dealership. This time Danny was great to work with. showed us what was available and told us our options but did not pressure us to buy. He waited for us to decide which I really appreciate.

Donald

May 2, 2014

Sam Lara whom we dealt with was very helpful and professional. He gave us progress reports which were appreciated and we could not have asked for better service.

Hope

May 2, 2014

Karen did an excellent job! I do think that they could have done a better job washing the car it had a lot of dirty spots on it.

Sharon

May 2, 2014

Service was great. The carwash was not working, so I will bring the car in for a wash another day.

Daniel

May 1, 2014

Clinton and Chad were fantastic in locating my exact car. It took a couple weeks, but I have my perfect car now.

David

May 1, 2014

Our initial curiosity took us to the Hyundai website to look at pricing on a larger vehicle. The response was quick and professional without being pushing. Every question we asked was answered timely and even though what we wanted was not on the lot, it was located and is in the process of being fitted to our needs.

Jack

May 1, 2014

bought a pick up and also bought the plan from James Woods for under coating and to protect the seats and the paint. Some how the side of the bed had scratches on it after the process. They stood by their people and when the scratches could not be removed they painted the whole bed. now that is what i think is the the best show of customer satisfaction. So a big thanks to all of your folks at James woods

JP

May 1, 2014

I purchased a 2014 Sierra on April 30. I dealt with Karen Pattison from my initial Internet contact through the end. Karen did an excellent job of finding me the exact vehicle I wanted, finding all the incentives I was eligible for including the upgrades for a business purchase, and working the deal while skipping lunch - twice! The parts and prep team got the wheels and tires I wanted swapped out on short notice and had the truck ready on a pretty quick turn-around. From my initial contact with Karen I experienced nothing short of dedicated professionalism and an incredibly pleasant purchasing experience. I have several Chevy and GMC dealers quite a bit closer to me than Decatur but I didn't even try to shop James Woods price because of how Karen responded from the start. If you're tired of the "let me talk to my manager" game of other dealers then you owe yourself the treat of dealing with Karen and James Woods motors.

Clifton

Apr 30, 2014

James Wood service department changed my oil on my truck, washed it and checked the transmission for a recall on my 24 month maintenance service. They did a good job in short period of time. Good Job

Edward

Apr 30, 2014

When I picked up the Denali it was not the one I ordered, as when I changed the color and 4-wheel drive selector, the middle seat configuration was changed to buckets instead of a bench seat as originally oredered and no-one, including me caught it until I picked it up.