Used Cars for Sale at Jay Buick GMC in Bedford, OH

JudyBorlin

Aug 24, 2016

After meeting with multiple dealers to shorten my SUV options, I walked into Jay Buick and felt welcomed, valued as a customer and listened to. They all paid close attention to my interests, needs and challenges ( George) They did one thing no other dealer did... followed up to make sure i had everything i needed, checked to see if I had any questions and how they can help me with my decision. Once my decision was make .. they also made my trade-in details and financial options less painful. Thank you Jay Buick... I love my Envision

Debra390

Aug 20, 2016

Samone was very friendly and even though she has only been there a couple of months tried very hard to meet our needs. The manager Geoff was very helpful to Samone and us. You can feel they work as a team and truly have your best interest at heart! We felt no pressure and are extremely happy with our new Terraine! Thanks Jay Buick GMC team! Don and Debra Louis Aurora Ohio

Della Ponyard

Jul 28, 2016

He was kind and didn't seem judgmental when I explain that I didn't have the best credit. He explained ever step of this process with me. Unfortunately I didn't plain on getting into a new vehicle this soon and I was reasonably upset. Bet A J made my worst day turn into the best experience possible.

MG

Jul 14, 2016

We had an excellent experience with prompt responses and doing all they could to make the sales process fast and easy. The only issue was poor communication/lack of planning on delivery of the vehicle as we were out of state and had delivered to us.

Od

Jul 8, 2016

I knew what I wanted and there was no pressure to purchase. The sale was quick and efficient. The salesman was professional and knowledgeable. I would purchase another car from the dealership n

Bbbrooke4!

Jun 20, 2016

I originally stopped at another Buick dealer earlier in the day and was disappointed with the service, I was actuality going to give up car shopping for a while. After dinner I decided to take a ride to Jay Buick cause I remembered I saw a ad for a great deal on leasing a encore. I'm so glad I went there, I got exceptional service from my salesman Donvan and every other person I came in contact with that night. It was so nice not to be pressured or have to play the price haggle game. Stress free, professional and very down to earth!! I'll definitely purchase again and recommend to all my friends and family thank you Jay Buick!!

Bonnie1030

May 31, 2016

I been searching for a car for 3 months starting with Deacon's Chrysler in February and after the disappointment I stopped and started back on May 23rd but once again the pressure from Kia and Liberty Ford all in the same week was a big headache and I was ready to just give up because I had it with car shopping. I remembered I received a call from Ashley stating that its been 4 yrs since my last purchase with Jay Buick where I had brought a used car and I searched for her number because this was going to be the last draw, Ashley was very professional and scheduled me to go see Aj on 5/28 where he greeted me with a smile , I rescheduled the time so he referred me to Donovan because he was working with another customer, Donovan was great he didn't pressure me at all it was a big difference from the prior experience with the other dealers , the finance guy was even nice and came over and spoke with me , everybody that I came in contact with treated me with respect and always with a smile, Aj even came over several times to make sure I was ok. I wish I would have just came to Jay Buick first because that would have saved me a lot of stress but believe me Aj and Donovan made up for it , I was very please and happy with the teamwork.

Meg216

May 23, 2016

Everyone at Jay Buick/GMC was very knowledgeable and helpful. I would definitely return and will recommend it to others! Overall, my car leasing experience went very well.

mitch363

May 20, 2016

Everyone I had to deal with at the dealership was friendly and helpful and went out of their way not only to make me feel welcome but listen to my wishes and wants in a new vehicle. This was the 4th dealership I visited and I didn't expect to drive home a vehicle in my price range with the options I desired. AJ Borisa, my salesman and the finance director Jesse Lee made the deal happen and stayed well past closing time to make sure I left in a truck that I wanted with a deal that made me happy. The Jay auto family will now be my first stop for any vehicle needs I have in the future!

Tania Chavez/Henry Chavez

May 17, 2016

The team at Jay/Buick GMC thought of what I needed before I had to ask. In my eyes they are Rock Star's! They know the true meaning of customer service! Not pushy and I didn't feel bombarded. I hadn't bought a new vehicle in over 10 years and had numerous questions. Especially about leasing (since I previously always bought my cars). They were accommodating in every sense of the word. If the numbers weren't where I needed them to be, they were reworked without hesitation. This was my first experience with this dealership and at this point in the relationship it's all butterflies. Hope I can say the same at the end of the lease.Tania Chavez/Henry Chavez

gmcguy

May 12, 2016

The sales personnel were not pushy at all. Each team member worked together to make my experience nice and easy. Very satisfied with my purchase.

nicbell1

May 12, 2016

I never thought that I would switch dealerships but now I am so glad that I did. Donovan was very nice and felt like a family member that wanted to get me the best vehicle I could get.

Msluvjazz

May 1, 2016

From the time My Daughter and I walked in I was very elated to experience the wonderful service at Jay Buick/GMC. My Salesman Mr. Richard TimKo was just Awesome!..... very professional, knowledgeable, informative and helpful from the beginning to the end of the sale, I was very impressed with the overall service that I received. Thank you so very much I love my 2016 Buick Cascada "YEA" Ms. Kim Robinson

encore2016

Apr 9, 2016

Ed Bost was very professional.He made my experience for leasing a SUV great and he was very patience... Kudos to Ed. I would also like to mention Mr. Lee in the finance department who also was very professional and made me feel very comfortable about leasing my SUV... Thank you so much. Your truly Patricia Storey

Victoria Georgussis

Apr 7, 2016

Immediately I was welcomed into the dealership and once I expressed what I was looking for I was introduced to the Assistant Sales Manager, Donovan. I felt he listened to why I came to look into Buick vehicles and my price range. I came to test a Verano and he suggested that I may like an Encore since in my price range as well. I was shocked to think the SUV would be in my price range and was excited to have more than one model to test drive. I drove the Verano first and then the Encore and fell in love. Donovan worked hard to get me into a color I would enjoy and Jeff (General Sales manager) worked in tandem to make everything run smooth. I left elated with my purchase and how I was thanked for my patronage.

Ljargie76

Mar 28, 2016

Had a very good experience at Jay Buick/GMC. My salesman AJ Borisa was very knowledgable and helpful. He was able to find a vehicle to meet my needs and price range.

Black69

Mar 27, 2016

My name is Keith Dulin I came to jay Buick looking to buy a car my dealers name is Simone Walker she was very professional and very pleasant which made my experience that much easier I would recommend her to any customer looking to buy or even browse I bought a 2016 Regal and found out I was Simone first sale that was great my whole experience was terrific thanks Simone your the best.....

Angel A Perez

Mar 26, 2016

Our salesmen ricky timko was great so trustworthy helped us so much explained everything didn't feel stupid for asking questions and he didnt rush us helped us find thr right car didnt pressure us to buy just any car! Showed us how much monthly payments would be with the cars we liked. Thanks for our car! :)

FirstBuickForMe!

Mar 21, 2016

Stop by Jay Buick if you're looking to buy, new or used. I cannot say enough about how pleased I was with the very professional, courteous, knowledgeable staff there! From Ed Bost in sales, Scott a Manager & Jerry Lee in financing - just terrific! Absolutely no sales pitches or high sales pressure. A terrific deal. (16 % off ) in March for my 2015 Buick Encore and the trade in allowance was too good to pass up!

Ladybug

Mar 21, 2016

Mr. Croom He was very helpfully he took the time to explain and answered all of my questions. Mr. Croom made the shopping experience stress free. I told him what I wanted in my car and he was able to give me just what I wanted.

Olavdas

Mar 21, 2016

Very respectful and business oriented group of people. Would buy from them again! We love our new vehicle! Matthew was great to work with and so was the Sales manager!

JK_Encore_Bedford

Mar 20, 2016

Darrel is very proficiency, kind and helpful, saving us a lot of time and energy to make a right decision. We felt very comfortable during the whole course, which we did not experience by other car dealers.

Char32

Mar 16, 2016

Never had a car that wasn't a Honda or Toyota so looking at a GMC was new and odd but Matt made it easy. He listened to what I wanted in a vehicle and what I wanted to pay and made it happen in a no pressure environment. He even escorted me to Honda while I tried out other SUVs and made my final decision. It was the first time in a long time that leasing a new vehicle was a pleasant experience.

CJ

Mar 16, 2016

I told Ed what I was looking for and within 24 hours I was driving my new car off the lot. These folks really know what they are doing there and how to treat people. Thank you Ed Bost!

kennard1414

Mar 15, 2016

Recently worked with Darrell Timbs. He was very knowledgeable and professional. If you are looking for a new or used car, Darrell is your man!

Annie421

Mar 14, 2016

The sales team made the experience pleasurable and easy. They provided us with a lot of information and answered all our questions. We were very pleased with the entire experience and couldn't be happier with our new vehicle!

Kimsbuick

Mar 11, 2016

Once I stepped onto the showroom, I was greeted by Rick Timko. Rick took time to find out what my needs and what I practically wanted in a vehicle. He delivered great customer care and a beautiful vehicle for me to drive off the lot that day. I felt that Rick and the entire team of people there were present in the entire car process were very kind and helpful. I would recommend Jay Buick to my friends and family. It's not common these days to have that kind of service anywhere and these guys are top on my list!

Ben Davis

Mar 9, 2016

I was looking to buy a car for my wife. A friend had recently purchased a car from Jay Buick. They suggested that I go there and speak with Donovan Jamison. Upon arrival, I asked who was Donovan. He presented himself and we began to discuss my options. The atmosphere was relaxed and comfortable. We decided on a chevy cruise. I bought the car, and one of the owners actually put a bow on it for my wife. Everything was excellent. I since have decided to purchase a vehicle for myself. We are now in the process of making it happen.Two cars in one month. That says it all.

Brad032

Mar 8, 2016

I'm in the market for a new pickup but not a full size. Geoff Sansavera introduced me to the GMC Canyon, which is exactly what I was looking for!

Hotmommyof3

Mar 8, 2016

I have known Geoff for over 15 years, I buy all my cars from him. He is always willing to go that extra mile for everyone. He is extremely professional and one of the friendliest guys I know.. I will continue to buy cars from Geoff until he is no longer selling them..

Katie382016

Mar 8, 2016

My experience at Jay Buick GMC was wonderful. Donovan was extremely helpful in finding a new car. The staff stayed late to accommodate my schedule and worked with me to reach a price point that fit my budget. They even handled turning in my old car to the dealer.

KrysG123

Mar 8, 2016

This was my first time buying a car from a dealer. Donovan was not only warm and welcoming, but he was educated on the cars I was interested in, and took my budget and needs seriously. He never strayed from what I was looking for, or tried to talk me out of my budget. I felt 100% confident that he had my best interests in mind, and stayed by my side the whole process, from beginning until I was driving my new Acadia off the lot. I highly recommend Jay Buick, as well as Donovan to be your go to guy!

MattCarz

Mar 8, 2016

Darrell made the process very easy. Excellent service and would definitely recommend to friends and family. Thanks for all the help! You're the best!

jkellums22

Mar 7, 2016

Jay Buick GMC is the place to buy from. Very friendly sales people, they don't pressure you into anything. Donovan is the guy to see, he'll take care of you.

franknitti

Mar 5, 2016

Very courteous staff that were concerned about your wants and needs in a vehicle Darrell Timbs went above and beyond my expectations. Highly recommend him and all my future vehicles will be purchased through him.

Yvette Madden

Aug 22, 2015

I bought a Gmc 2010 GMC Terrain March 25 2014. The first week in April 2015 I was at the light waiting for the light to turn green. Green light the car would not drive forward and it would go backward. Get the truck home and call Jay Buick they tell me I'm out of warranty. I call the manager he tell me he will call me back that Monday and would have the truck tow in to have it look at. No call so I call back a week later. He told me they would buy the truck back and put me in a different one. I knew better, they were not going to give me the full price I gotta pay for the truck and they would only give me book value and add the rest on top of the vehicle and than I would have a super high car payment. When I told him I just want the truck fix he was done with me. So from April 2015 to August my truck been park and I'm paying for something I can not drive. Well I just found out it is the stabilitrak and I know that is covered under special warranty. I felt like they could've tried to help me. Even if it was just something little.

L.L.M

Apr 29, 2015

Actually, I was looking to buy from another dealer, but alked out due to bad customer service. I walked into Jay Buicks Business just asked to see someone and ask question. The first person I met name was (Jesse Lee) walked up to me introduced himself and took interest into eactly what I was asking for and introduced me to another person named Tim Schwab in sales. Who also took interest in what I was looking for even I told them both I was just looking for something with a roof and has four wheels to get me around that I would be happy." They pretty much both dealt with me for over 5 hours (i.e. test driving and other misc. issues) and I could tell they were not happy until I was happy and pulling out all the stops until I was out of the Parking lot with one of there New car even though it was being leased. I send a special shoot-out to these two as they did and took the time to do what it takes to get me in that very car. There are were other staff that assisted as well, they know who they are cause I personally thanked them. Would I recommend them and Buick YES I would and will I continue buying a car from them Yes I would. Coming from a retired U. S. A. F. Veteran that says plenty. Plus to this day there customer service hasnt stop with them both checking to still see if I am happy with my Purchase. Thanks Jay Buick.. Good work all away around.

A CUSTOMER SERVICE EMPLOYEE WHO UNDERSTANDS

Oct 19, 2014

I recently had my car serviced at your Jay Buick Bedford Dealership. The repairs were very costly. After the repairs were done, there was an employee I believe his name was Fred, he was about to wash my car after the repairs were done. I told him I was aware that I had quite a few minor scratches on my vehicle and I asked if he knew what I could use to remove them. Your employee told me to give him about 20 minutes and if I would wait in the waiting area so he could see what he would be able to do. The employee came back to the waiting area and told me to take a look at my car. This guy Fred, did such a miraculous job that all the minor scratches on my car were completely gone. Also my rims were so shiny they looked like mirrors. How he did all this was a mystery to me. I just want to say its employees like him that go unrecognized who really make the company have a GOOD NAME and makes the customers return OVER AND OVER AGAIN. I hope Freds bosses and managers appreciate having an employee like him. So many times customers take the time to make complaints but never take time to let the right people know when someone does something good. I know this for a fact because I work in customer service myself and the main thing we hear on a daily basis is complaint after complaint instead of the good things employees have done. Please let your employee Fred know that a customer took the time to commend him for going BEYOND THE CALL OF DUTY. I am just someone that wanted to let you know that FRED is one of your BEST. From a happy customer.

Tommy B.

Oct 15, 2014

Great experience at Jay Buick. I was at my wits end shopping for a vehicle until I was referred to Ed Wooden with Jay Buick. Ed provided special attention and concern to my situation and was able to customize my situation that allowed me to purchase a great vehicle. He actually cared and took the time to ensure every possible opportunity had been covered. I had never experienced that with car buying and that made my experience at Jay Buick refreshing and satisfying. I can honestly say from this point forward I will be a customer. Good job Mark Jacobson for having excellent staff providing excellent service. Thank you!!!!

George

Sep 10, 2014

This is the BEST dealership in the area from the employees to Mr Jacobsen himself!! This is the 5th car I have from them and won't shop anywhere else!

Danielle

Sep 4, 2014

Great customer service! Super helpful will for sure go back for our next car.

Disappointed car buyer

Aug 26, 2014

I should have walked out before I purchased my certified used traverse from them! The only nice employee during the buying process was my salesmen egor, everyone else was rude. I took my traverse there yesterday for a blower repair. First they told me it would be an hour & half then another 40min three hours later my vehicle ready. Then the service rep tells me I have axle seals that are leaking on a vehicle with 40,000 miles that I purchased certified used in March. How is this not covered under the warranty? The answer another dealer tells me is it is most defiantly covered under the warranty. Jay Buick told me it didn't need repaired. Fortunately another dealer will be repairing it under the warranty. I will never deal with Jay Buick again!!

Jim K.

Aug 16, 2014

Everyone from the General Manager to Mike my salesperson was very professional and went the extra mile to make sure I was satisfied. This was truly the most pleasant car buying experience I have ever had.

Willa C. Hatter

Apr 25, 2014

Great service,friendly personnel, knowledgeable personnel and yes very clean facilities.

Nicholas

Jan 21, 2014

The service was horrible. The car is great. I purchased a car a few weeks ago. My time at the dealership was the worst ever. I informed the dealership that time is important to me. I could only dedicate so much time to closing the dealing. Once I found a car, I gave a 1k in cash and ask to have the paper work ready to sign in 5 days so I could sign and drive. Were they prepared. No. They needed more documents for documents for the lender after the deal was signed. Why tell me that the deal was done when there was an issue. I guess even with a week to get it done is not enough. I would not recommend this dealership!!!

Gwynne G

Jan 5, 2014

We had a great experience at Jay Auto Group GMC. Jerry Suhar was a great salesperson who made sure we had the best service. It's my first time in an American car after Hondas and Toyotas for the past 20 years. I'm really happy with my Acadia.

Kerry K

Dec 10, 2013

On my way to work, had a few spare minutes and stopped at Jay Buick GMC to look at trucks in the lot. Jose Ore approached me as I pulled in asked me if there was anything that he could do for me. I told him that I was thinking about buying a new truck. He brought out a brochure and told me that he would email a list of available vehicles that met my needs. By the time I got to work, there was an email with several matches. When I stopped to look at what they had, Mark Timen told me that he had found an exact match with additional incentives! I brought in my old truck for trade, they had me out of there with my beautiful 2014 Sierra in record time and I spent less money than expected. The bed liner was added, full tank of gas & detailed as promised. Everyone there treated me so well, It was the most pleasant, easiest and fastest dealer experience that I ever had. Having bought from Jay in the past, I already knew that when I needed service, they would take care of me. I am actually looking forward to buying my next car, from Jay Auto Group!

Ken sports fan

Dec 4, 2013

I was looking online for a deal on a 2014 GMC Terrain, so I didn't see anything to fit my budget. But I found a 2010 Terrain they had and said in an email I couldn't afford that, so they made an appointment for me to come at 1pm the next day started not to go as to not be disappointed. Well I went anyway and my sales lady Yvonne was exceptional she explained things I didn't know like you don't have to get a Denali in order to get chrome wheels. So she had me test drive a new 2014 it was wonderful when we returned to the dealer her and the finance man had worked it out to fit my budget. My car was cleaned, filled with gas and 30 day tag was put on by my sales lady and she even followed me home since I couldn't drive two cars. The whole experience was just wonderful. It was so great that the next day my granddaughter and daughter came by my house and granddaughter was very upset because she had went to get a car and was turned down, so I placed a call to my sales lady she come on in, so the next day my granddaughter picked up her car.

Happy Terrain Owner

Nov 9, 2013

I've been thinking of purchasing a GMC Terrain for quite some time. Tawnya was great in helping me find the Terrain that fit my needs. Dealt with Yvonne and Eric and I was home with my new vehicle in no time at all. I know we will enjoy our Terrain for a long time. Thank you Jay Buick

Juanita, B.

Nov 8, 2013

My engine was making a really loud squeaking noise two days ago, and I wasn't sure if it was my fan belt or something else. So, I called Brian Strong and he told me to bring the car to the dealership. He called my husband the same day and told him the water pump was bad. My car was repaired and ready the very next day before 1200 o'clock. I am happy to say my truck has 180,000 miles and counting, thanks to Jay's Automotive.

Pamela

Oct 13, 2013

This was my first time dealing with a dealership 1 hour away from where I live, but it was well worth the drive. We will definitely be going back there when it's time to buy another car. This is the best dealership ever!!! I will be recommending this dealership to my family and friends.

Jim P.

Sep 30, 2013

Great deal on a new 2013 Sierra 4x4.The staff at Jay went out of their way to make sure I got great deal & the buying process was very easy.I would highly recommend Jay Buick-GMC anyone looking for a new or truck

Satisfied Buyer

Sep 24, 2013

I don't think we could have had a better car buying experience anywhere else, and that is 100% due to Jim Poole's professionalism. He was so easy to deal with. Jim took the apprehension out of the experience that so many folks, myself included, expect when going in to buy a car. I'd recommend Jim Poole to anyone.

d novak

Sep 21, 2013

I went to Jays because my husband purchased a truck there and was pleased with his overall experience. The dealer that he used wasnt there, so I got the first available salesperson, George. I told the salesperson I wanted to lease a new GMC Acadia. We went for the test drive, we talked about the car color and options. I was pressed for time so I gave the salesperson my information and told him I needed to buy a car in the next three days. We went inside, he gave me his business card, a brochure and introduced me to the manager and said he'd be in touch. A day went by and I didnt hear anything back. I sent in a request for quote again said what I wanted and stated I needed to purchase a car that same day. I received the generic email about coming in to view their inventory. That same morning I also left a voicemail with the manager stated the car I wanted and color options and mentioned that I needed to purchase a car today ~ nothing. Jay must be doing ok because they certainly didn't want my business. I never heard a word back from anyone at Jays. In the end, I went to Axlerod Buick GMC. Thankfully they are open on Sundays and purchased my car. What a great team they have there!

Betty Parks

Sep 11, 2013

I lucked up and got a great salesman at Jay Buick his name is Jerry Suhar. Fantastic person, funny guy he sold me a car. Jay's was the 2nd dealership I went to, I had planned on visiting a few more, but I couldn't leave. Great people at Jay friendly, polite, and they will get you a great deal. Betty Parks Cleveland, Ohio

ALTHEA "RUFFNEZ " RUFFIN

Sep 2, 2013

Working with Igor was fun and yet he remained very professional. Having only purchased 3 cars in my adult life and having my last car for 10 years I was very nervous about the transaction. My experience was seamless and matter of fact.I left Jay Buick feeling like I had made friends and a lasting relationship. My 2013 Buick will be my last car but I have many relatives and friends I will tell "see Igor and Ed at Jay Buick

Diane S.

Aug 28, 2013

Our salesman was very helpful and found us the car we wanted . The finance man explained all our options to us and was very knowledgeable .

David K - Retired Educator

Aug 21, 2013

I received a letter from Jay Buick offering me a great allowance on my 2011 Buick Regal. I went to Jay on Saturday and had looked on Jay's internet inventory and found the only red Buick Regal left in stock for 2013. Brian was a fantastic salesman and worked with Mark to close the deal and I drove my new car HOME that day! Great dealer and service. I will be back to Jay Buick and tell my neighbors and friends too. Thanks Brian, Mark and Jay Buick for a wonderful buying experience!! :)!!!!

J9 loves her Buick!

Aug 21, 2013

Great experience!! Everyone was great! I love my car

R Davis

Aug 19, 2013

My recent lease of a 2013 Terrain Denali was a very rewarding process. George Breckling did everything I asked of him throughout our 2 day interaction. I asked for his best price once it was time to make a decision. He respected my request and came through in an amazing fashion. The sales manager Mark assisted George in identifying a model that made sense for me and I am now the proud lease owner of a beautiful vehicle. George was kind, personable, respectful and cooperative. He made me very comfortable and even left a card and flowers in the car when I picked it up. I thoroughly enjoyed the time spent at Jay and would highly recommend this dealership. Do yourself a favor and ask to deal with George Breckling. You won't be disappointed!

W. Ward, Happy to be back with GM.

Aug 19, 2013

I'm just happy to be back with jay Buick, i made a mistake and tried a Lincoln MKT and i was very disappointed with the whole experience. I'm now back with Jay Buick and very satisfied with the process and experience again. The salespeople are very nice and well informed. Keep up with what you are doing to satisfy your customers, I'm glad to be back.

cole

Jul 29, 2013

Everyone was really nice and helpful. They made the process easy and not so scary

Kim K

Jul 23, 2013

After driving my Buick Rendezvous for 10 years, I decided it was time for a new car. I decided on a lease, and chose the LaCrosse. Igor made certain that I test drove a model with all the extras that I had to have. The only question at that point was, which color? Eric made the financing process simple and painless. I highly recommend Jay Buick - GMC. The people and atmosphere are very pleasant. I will be back in the future.

Satisfied Customer

Jul 18, 2013

I had purchased seven Pontiac cars from Jay in the past, and I was always pleased with the experience --- with the car and the personnel involved. Since the Pontiac is no longer available, I upgraded to the Buick --- Jay Auto Group made the purchase easy, friendly and enjoyable. I will heartly recommend them. Best Wishes to their continued success!

bgreen, nana

Jul 12, 2013

Not only was everyone very nice to me, but my grandchildren were with me and they were treated the same. I would recommend Jay Buick to any one looking for a car. The service department is great. I got my car on the holiday, and no one was in a hurray even they were working shorter hours, they took their time and never rushed me. If you need a used car I recommend you go to Jay buick they have a great selections.

Jazzy "B"

Jul 5, 2013

My first experience with the dealership was with Harold Elam. So personable that his conversation led me to come into the dealership. He introduced me to the salesman George Taylor who I found to have a great personality and was not one trying to pressure me in to buying or leasing a car. We chatted first to find out my interest in the type of car I had showed interest in which was the 2013 Buick Verano. I took a test drive, thanked George for his time. He recommended that I go home and read up on the book he provided about all the amenities that come with this car. Three days later, I made up my mind to come in and talk because there had not been any real pressure from George to buy and he had not shown a negative attitude when I left the dealership on my first visit. After making my decision to come in and sit down to discuss numbers, I found him to be very patient during the sales process. I'm enjoying my car and telling my friends and family about all the amenities that come with this car. I am very satisfied and I recommend you to go in and ask for "George".

Shawn B

Jul 5, 2013

Everyone there was so friendly and courteous. I felt as though they went above and beyond to ensure that I was happy with my choices and even the owner made sure that all was done to accommodate me. I had no idea that I was dealing with the owner-he was equally helpful and friendly. I would recommend this dealership to my family and friends.

Mike & Sharon

Jul 4, 2013

My husband is disabled and the salesman George took very good care of him. He did not do the salesman pressure thing. The SUV we purchased is great, one item of concern I wasn't shown under the hood I would like to have been shown where the oil goes! Ill see if someone reads this to invite me in for a under the hood demonstration.

Tracey, a fan of JAY BUICK GMC

Jun 25, 2013

I had great experience at Jay Buick GMC. My Sales Consultant Ed Wooten was knowledgeable and really took the time to understand my concerns and needs. He presented viable options and of course the products were all great. Step by step was fortnately, uncomplicated and efficient. All of the staff from the Receptionist to Craig Taylor who explained the intricate details of everything (XM baby) included to Eric in the Buisness office was professional and friendly. I Highly recommend this dealership! AND I LOVE MY NEW REGAL:)

M Cox

May 31, 2013

I went in to have my previous car serviced. After speaking to the manager about the newer Terrains (my previous car two cars ago), I told him that if he found a newer model with my very specific desires, then I would def trade it in. He was able to locate, have delivered and me inspecting it in 3 days. Richard was wonderful on getting me current on the latest updates and has been avail 24 hrs a day with any questions I may have. I had even called and asked him something about a feature, and when we were done, he was telling me how he was on vacation!! Now that is dedication to his customers!

Repeat Acadia Customer

May 18, 2013

This was our second time working with George Breckling, and this positive experience with George validated our decision to return to Jay Buick and work with him again. George and the rest of the team at Jay made our roll-out of one lease and roll-into another one easy, convenient and drama-free. Thanks to George and Jay Buick GMC for working so well with us!

Janet

May 11, 2013

Ed was wonderful! We did encounter another salesperson that was less than pleasant and very hard to understand, hence the lower customer service rating. We originally seen and looked at a car on a Saturday, but wanted to check out another dealership and Ed said by all means go look because we want you to be happy with your car. NEVER had any dealership do this. We came back the following Thursday for a test drive and ended up buying the car! The loan process was very quick and painless, never spent so little time buying a car. I would definitely come here and recommend this dealership for future purchases!

HappyCarBuyers

Apr 27, 2013

My wife and I just bought a 2013 GMC Acadia (SLE2). It was our first time buying with Jay Buick/GMC and it was a positively great experience. The sales staff is friendly, fast, and humorous. They worked with us to reach a great deal and we got far more for our trade-in than we expected. We even opted to buy the "super" (whatever they call it) 7 year / 70,000 mile bumper-to-bumper warranty that includes roadside assistance and trip interruption compensation - and still stayed within our budget and couldn't be happier with the vehicle. The only problem we have is the roof-mounted antenna is a little too high to clear our garage door at home. Fortunately, it simply unscrews and can be replaced with a short one that's available on-line for cheap. Surprisingly, even without the antenna, the radio reception - including XM - is still quite good. Overall, we couldn't be more satisfied with the buying experience or the staff, and we love the vehicle. We would definitely recommend Jay's to all our family and friends.

Ebrazile929

Apr 10, 2013

I found my 2011 Buick Regal on cars.com. Contacted the dealership and was approved in less than 5 minutes with an awesome interest rate. My sales rep Craig was awesome and very determined that I left with the car I wanted. The used sales manager James was also very accommodating and involved throughout the whole process. Ed, the finance guy, also gets a kudos for double checking my paperwork to make sure that I received the best deal possible. I have already recommended Jay Buick to all of my friends and family. I will definitely return when I want to trade in this vehicle.

Mom of 2

Apr 10, 2013

I just purchased my first brand new SUV. I got an Acadia and Jerry was my salesmen, he did a wonderful job. My SUV was ordered for me and here in no time and he made the process very enjoyable.

Robert L

Mar 11, 2013

Good job Craig.I went to the dealership on a fact finding mission and ended up making a deal that satified my needs.All the people involved in my deal were very courterous and helpful.I love my car and would go back again.My only disapointment was I had to put 65.oo worth of gas to get home.

Sandra

Mar 8, 2013

I love my new car. I met Yvonne Owens at the car show this past month and she did a great job getting me the deal that I was looking for. She kept me in the loop through out the process. I can not say enough about her and her team. Thank you for everything.

AWPickett

Mar 6, 2013

No worries through the entire process. I told them what I wanted, a brand new white GMC Terrain with every possible option & then some. They made it happen practically overnight with very little effort on my part. Exactly want I wanted. They have provided excellent after purchase service. The staff are absolutely wonderful. Customer care, professionalism, respectful, out-of-their-way to help attitude is a great big THUMBS UP! Thank you to Jerry & Larry and the entire staff at Jay GMC in Columbus, Georgia.

Pashaa

Mar 6, 2013

The overall experience was fine. My salesperson, Igor, was very friendly and helpful. I do think they need to have more coverage for financing on Saturdays, as I was at the dealership for nearly 5 hours. The other staff members were polite and helpful as well.

Kris and Chris

Mar 5, 2013

Thanks to Fred and Mark for making this whole process painless! Your time and effort were much appreciated!

Arlene

Mar 3, 2013

My salesman Charles Durrah was always prompt, & very helpful from beginning to the end of the sales process.

Mike D'Amico

Mar 3, 2013

Mark Jacobson , Mark Timmen and Yvonne made it a pleasure to lease my Terrain.

E-Double

Mar 2, 2013

Polite, Courteous, and educational. They do a great job in making sure your know what is going on and that you are comfortable with it. Great Job!

atschmidtrx

Mar 1, 2013

I came in looking at two different cars. Everyone was honest and up front about pricing, negotiating and I was treated very well during the entire process. I drove off the lot in a beautiful car that I love, and will love coming back for routine maintenance. They even took care of returning my rental car.

Sunday Dennis-Hunt

Feb 25, 2013

I love my new car. I have been purchasing cars at Jay for years. I have the best saleperson Yvonne Owens. She knows my likes and needs and always informs me of deals that she knows will benefit me. The Management is awesome as well. They treat me as an individual and the service is awesome!! Customer service is so important to me. Jay truly has great customer service from the sale people to the service and let us not forget the ladies who check us out after our car has been serviced. I am a longtime devoted customer. You guys are stuck with me :-) !

New car buyer

Feb 23, 2013

To start, I am not a fan of car salesman. (Just a personal thing) That being said, we were extremely please with Igor. There was no pressure to buy anything. He was happy to spend as much time as we needed to make the decision to buy our Acadia. He even came in on his day off to complete the deal. Everyone at Jay was nice and helpful. This will probably be the last vehicle we buy, but if it wasn't, we would go back to Jay.

Michele

Feb 4, 2013

Everyone was extremely helpful. The staff was knowledgeable and everyone went out of their way to be helpful. It was a great experience!

SCL

Jan 30, 2013

Everyone at Jay is great! So friendly! Buy a car here was very easy!

Tab

Jan 28, 2013

It was an easy process. The staff made us feel comfortable. I would recommend them to anyone.

Savi

Jan 16, 2013

We went in looking for a 2012 terrain...the had one that was just traded in. James did a wonderful job getting us at the monthly payment and interest rate that we wanted. They even certified the vehicle for us. They made a our car shopping experience a very pleasant one. I would highly recommend going there!!!!

Tough customer.

Dec 18, 2012

Quick and no pressure deal. We will be repeat customers.

Happy Buyer

Oct 13, 2012

Just passing by the dealership, my husband and I saw a Ford Fusion on the lot. We decided to check it out knowing that we would soon need a more up-to-date vehicle for our future family. We we greeted by Igor. He had a different vibe from other salesmen. I truly felt he wanted to get us the best deal. Both my husband and I felt that we were taken care of by Igor and by Dan. We didn't feel like a buck was trying to be made on us, but rather, we were actually being helped. Most of the process of buying the car went very smooth and they tried getting our payments as close to our goal as possible. Dan even had some service work done on our car. He made every process easy and in the end we are happy with our purchase and would recommend anyone to buy a car there! I have never had a better experience buying a car else where!

sandy

Oct 3, 2012

curtious & dealt with no hassle. good inventory & clean operation. showed concern for customer needs.

Buicks forever

Oct 2, 2012

I am a Buick person and had been shopping around for quite a while to find a used vehicle I liked for the right price. I went in to Jay Buick because I saw a car I liked online. I didn't have very high expectations because when you are in the market for a car or a house you get used to things not being what they seem in the description. The car (an 06 LaCrosse) actually exceeded my hopes. It was in pristine condition. What can I say, it was love at first sight. Everybody was nice and efficient and helpful and I would definitely buy there again. I feel I paid a fair price and I felt they were reasonable about cutting a deal, not like some who whine about how the list price is their very best price and then change their story when they see you walking out the door. The one odd thing was I had emailed on Sunday asking 2 specific questions. I got an email back on Monday a.m. from the internet dept which did NOT answer my questions but instead asked me if I had something specific in mind or was I just shopping. Since I had asked for details on a specific car I thought that was an odd question and decided not to spend my day playing email tag but just to go see the car. As it happened the internet dept. kept calling and emailing me all day and when I finally called the guy back to say I had purchased the car he seemed offended. "You mean you actually went to the dealership?" he said as if I had been to Mars. I suppose he was mad about the commission but if somebody had answered my questions maybe they would have gotten the sale, anyway it's the same company and the classy thing to say would have been "Congratulations!" So would I deal with the internet dept again, no.

Marlene

Oct 2, 2012

I had a very good experience buying a Buick Verano from Jay Buick and I would recommend the dealership to anyone interested in buying a Buick. The sales Manager tokk care of us,MArk Timmen and he was very accommodating.

fireball

Sep 3, 2012

Leased a car on thursday and took it home the same night. Which for me was good since we live 50 miles away. But not happy with the cleaning of the car. (inside)They could have cleaned inside while we were doing paper work(checking are credit). Must have had children in the car. I cleaned it when I got it home. It was late but they should have cleaned it better. Are frist time buying there, I really liked Gorge B. he was very polight. Jay's had the car I wanted, which was far to go.

I enjoy cars

Sep 1, 2012

We purchased a new 2012 Buick Enclave. It was our second Enclave having purchased a 2011 model from Jay in Oct, 2010. Mark Timen and George Taylor were extremely helpful. We had dealt with both gentlemen in 2010 and was the reason we returned. On a separet not the srvice at Jay is exceptional.

Gernie

Apr 22, 2012

The entire team at Jay Buick was very professional and made us feel that they were there to accommodate all of our requests and specifics. Our sales Rep.(George Taylor) was very kind and courteous and professional. He made us feel very comfortable and relaxed. The purchasing experience of my new Buick Lacrosse was one of the most pleasant that I have had. He was very thorough in explaining the entire package and mechanics of the car. He answered all of our questions and concerns completely.I Love My new car.We will be back when its time to purchase the next one. We are a GM family!

Practical parents

Apr 13, 2012

My wife and I had been shopping for late model sport utility vehicles. We'd looked at various vehicles at various brokers/ dealerships. We started with a lot of brokers -- bad idea. Most broker facilities were dirty and sketchy with non-existent customer service. It felt like "boiler room" in many cases - a big room with old tables, smarmy sales guys and cliche selling tactics. From the moment we entered Jay Buick GMC we felt NO pressure. We test drove our vehicle, had a mechanic check it out, liked it and negotiated a fair price. Our experience was low pressure and easy. It didn't feel like a stereotypical used car buying experience. Thanks to Craig Taylor, Dan Harris, Eric and the Jay team!

ms. Delores

Mar 23, 2012

The car is beautiful,$30.000.00, The customer service, the buying process,the care and honesty, PRICELESS. I am very pleased with the kind and caring way I was treated,I was more of a guest than a customer. everyone was very professional, courteous,and caring I am proud to say I was very happy,Jay buick is the home of my next car, hopefully the home of my friends and family's next cars as well.Thank you so much ,Sincerely a very satisfied customer. Delores O Shaw.

Pittsburgh Buyer

Feb 19, 2012

After Internet shopping within 100 miles of my Pittsburgh home, one of the cars I found as a possible buy was at Jay Auto Group in Bedford, OH. The drive was well worth it. Professionalism, fairness and reasonableness marked my expereince at Jay Auto Group. I'll be back when it comes time to trade-in the 2011 Cruze I purchased at Jay. Thanks Jay Auto Group, Pittsburgh Buyer

linda

Jan 10, 2012

After an on line search and questions I spoke with a very nice easy to talk with contact person. He brought me in for a look at one model of car I was considering and in the process I fell in love with another. Everyone took a good amount of time to make sure I was able to get the very best deal on this car, all the rebates and affordable payments. My salesman was also concerned that I get the right car for me! I love my car...and made some very nice friends along the way. These people are professional...with a smile and an eagerness to make it work for each customer. good job.