Used Cars for Sale at Jay Wolfe Toyota in Kansas City, MO

kathy

Sep 23, 2016

Great service. Job was done quickly.I was able to make an appointment to bring my car in for service quickly. It was very convenient for me.

Bar

Sep 22, 2016

Greeted immediately. Courteous check in. Friendly snack bar service. Beautiful children's play area. This time it took 45 minutes for a basic oil change which is half of the shortest time (1 1/2 hours!) it's taken to date. (It took 2 1/2 hours once!) I still feel that 45 minutes is more than twice as long as it should take. The speedy oil change places have me in and out in less than 20 minutes with my other vehicle.

MCPOINMO

Sep 17, 2016

Because of the way we are always treated while getting my wife's vehicle serviced, I purchased a new Tundra last night. Love the waiting lounge with the service bar.

redlady Bonnie123

Sep 17, 2016

My experience, as always was very good. Everyone was very courteous from the gentleman that checked me in to the people in the concierge center.I have driven Toyotas since 1980 and this dealership is the best of all. I will continue to seek service there and if I choose to buy a new vehicle, Jay Wolfe will be the place I go.

SCB88

Sep 16, 2016

Even thought I did not purchase my new Tundra from Jay Wolfe, they always treat me with respect and provide outstanding customer service! Thank You!

James Loman

Sep 16, 2016

It was a pleasure dealing with John Juarez who is very informative, and the service was done on a very timely base. Thanks for the car wash.

mlvaughn

Sep 15, 2016

I can think of nothing to add to a 5 star review across the board. Have recommended Jay Wolfe Toyota to my friends and family.

Rosie

Sep 15, 2016

Dealership experience that I didn't regret afterwards and had the best salesman ever I'd recommend anyone go there. Besides the service they have an amazing waiting area.

Roy

Sep 15, 2016

We have owned or leased a number of vehicles from Jay Wolfe, and have been pleased with each experience. I would particularly recommend salesperson Fadil Rexhepi.

cari12345

Sep 12, 2016

Great experience! Everyone was very friendly and made us feel comfortable. Everyone we spoke with was very informative and answered all questions. Fadil and Mo were always available and helpful. The amenities in the dealership are also fantastic! I would go back just for the cookies!

Sbtoyota

Sep 11, 2016

Seamless service......pulled up, JJ service specialist walked right out to grab my keys get the mileage then followed him in to computer checked everything I needed to have done with my current mileage and I was out the door. JJ personally called me when my truck was ready, which was prior to time quoted. Makes for a very easy, painless job to check off of your to-do list that we tend to otherwise procrastinate on when it is a frustrating and time consuming job!

Nirmal

Sep 9, 2016

Courteous service by explaining all the jobs that will be performed on the vehicle during the service was helpful and less worrisome. Gabriel explained the details before and after the service very well.

Royal

Sep 9, 2016

I usually don't write reviews, but Jaw Wolfe Toyota made me so mad, I wanted to share my experience. First, I worked with Kenny Clark & he was great. Professional, laid back, no pressure, & just easy to work with. The truck I initially went in to look at didn't work out. We couldn't come to an agreement on price due to the carfax they showed me was clear...but the survey from previous owner said it had been in an accident. The MGR came over & asked what it would take to make a deal that day. I asked him why they show a spotless carfax but yet the prev. Owner says it's been wrecked. He gave me a brush off response that it was minimal and been repaired. He then had the sales rep show me another truck that they could make a "better deal" for me on. A new 16' Inferno Red Tundra. (Demo)I drove it, loved it, & we punched #'s but couldn't reach a deal that day. I continued communication w the rep throughout the next week from work.(Travel for living)We went back n forth on deals finally coming to agreement midweek. I told him I'd leave work early and had many hours to travel to get back to KC, but to have it washed & ready to go by noon the next day. He called back about an hour later asking for a deposit on the truck to make sure he could hold it. (Typical sales tactic to make sure you are coming) I get it.....I told him just to hold it, it's done, and that I was driving at that time but I'd be there no later than noon. He said ok. He called back 2 hours later apologizing because the MGR sold the truck. I asked him when it was sold, he told me 10 min ago. I told him he had to be kidding because we had a deal 4 hrs ago. He said he apologized but there was nothing he could do. A customer was there w money in hand ready to buy. In my opinion, if you advertise or pride yourself & dealership on customer satisfaction/treatment, that's not the way you handle things. I also understand they might have been getting more $$$ for the truck than the deal I had in place. It's a business, I get it. But when I'm leaving work to come back to KC to purchase the truck, and I made the deal hours before, they should honor it until the agreed time. Noon the next day. If I'm the MGR, I tell the guy that bought it, look....we have a deal in place and a guy is picking it up at noon tomorrow. If he's not here by noon it's yours. But that's me, and I would want people coming back to the dealership for 2nd & 3rd vehicle purchases. In this case, won't happen, and many friends were considering Jay Wolfe at one time but not after this. When they sell a car out from under you after a deal, that's a bit shady to me. But that's business too.

SGTSUE

Sep 9, 2016

Chris at Jay Wolfe Toyota was very friendly, knowledgeable and thorough. They had the vehicle I wanted on the lot and I went home shortly.

Jodie Rosendal

Sep 8, 2016

John went above and beyond to resolve the problem with my car and navigate the insurance process so I could drive my two year old car and feel safe again . My car was hit resulting in 14500 worth of damage . It was still not right and after several trips back and forth from dealer to body shop be resolved the issues realized there was still 3500 more worth of damage and helped get it fixed !!! I can't express enough his kindness and efficiency . He is one of Toyotas greatest asserts for sure. Thanks a million !

Summer

Sep 7, 2016

Working with Saman is a pleasure-he is courteous, helpful, knowledgable, and his level of customer service is exemplary. He worked efficiently to close the car deal and get me into a new vehicle.

Sissyinkc

Sep 6, 2016

I would highly recommend Jay Wolfe for anything. From the time I purchased my vehicle to the 2 follow up service appointments I have had, service and staff has all been very friendly. My son and I both bought cars from Jay Wolfe and I will definitely be a return customer when it comes time to purchase another vehicle.

Trisha Jenkins

Sep 6, 2016

Had a very pleasant experience at Jay Wolffe. I did not feel pressured at all. Mike was a great salesman. Everyone was very friendly and helpful.

lllee52

Sep 6, 2016

came for tie balance but needed tire repair. this was done while waiting and was much appreciated as this is my company car and is used long distance. Needing service while out of town is much more difficult.

DP135

Sep 5, 2016

We had a positive experience with this car dealership. The internet salesperson, the salesman in the dealership, and the Manager all were friendly and helpful.

Mikey B.

Sep 5, 2016

I've been going here for a year and a half. Good food, great service, great place! I especially like the coupons and e-mail offers.

dnikkor

Sep 3, 2016

I had a Class 3 hitch installed on my recently-purchased 2009 Toyota 4Runner. It took awhile, but that is to be expected on such an install. No problems and enjoyed your nice customer waiting lounge and deli. Salesman Austin Murray helped facilitate this install and kept me informed on the progress.

Kctech

Sep 3, 2016

Patrick was very helpful. He listened and didn't pressure or play games. He treated me with respect and allowed the time I needed to make a decision.

Magruder Rebecca

Sep 3, 2016

Friendly, courteous, and knowledgable employees.Nice area to wait for service, loved the free snacks. Quick turn around. All in all makes service appointments almost fun.

Maresa29

Sep 3, 2016

Always fast and courteous. They never try to sale you or upgrade you for a service not needed. They also let you know what to expect at your next service. Always a great experience.

Luv new car smell

Sep 2, 2016

Everyone was fantastic to work with. I love my new car!! The service department always does a great job. I have bought 4 vehicles and love Toyota.

Paul Cowley

Sep 2, 2016

Jason went out of his way to explain the service needs of my vehicle and even drove me to work when I missed the shuttle

hifuncdtion

Sep 1, 2016

Randy took the car in for service as soon as we arrived for our appointment. Randy went over what needed to be done, explained why it needed done and what the cost would be, perfect. The waiting area/lounge has got to be the best of any dealership, awesome.

casue

Aug 31, 2016

Jason went out of his way to assure that I was aware of the status of the components on my car. He helped me decide on the service needed and kept me informed on what was going on.

Odensun

Aug 31, 2016

Same as other car dealers- nice clean dealership and liked the free lounge. Might consider offering cocktails in there. Really the experience was about the same as other dealerships. Haggle and then buy

nhighlander

Aug 30, 2016

Jessica was my first contact regarding the purchasing of a new Highlander. She was professional, intelligent, engaging, and answered all clarified all questions regarding the purchase. She made the process easy and has followed up to answer any further questions.

Road Guy

Aug 30, 2016

The work was assessed in an earlier visit, the repair amount quoted and negotiated by Randy, he and Gabe coordinated the drop-off to accommodate a scheduled trip I had out of town, the vehicle was repaired while I was gone, it was ready when I returned, and the repair was done properly.

Ken Borum

Aug 30, 2016

My wife and I were very pleased with every aspect of our purchases--a new Highlander and Tacoma Limited. Whether Jessica in sales, Dustin in finance, or Joe of management, all were very professional and willing to do the little extras that make for a great experience.

Donald Duck

Aug 29, 2016

Because of my age and physical health, I wish that the service center would vacuum the floor inside my vehicle. I really appreciate them washing the outside of the car.

Tarheel114

Aug 29, 2016

The service representative got me in quick, gave me a run down of what I needed to do next, and my wait was not more than what was expected. This is why I keep coming back for all my service needs.

Dan

Aug 28, 2016

Christian was very courteous and helpful. He was very patient and thorough explaining all features of the Rav4 hybrid we purchased. Second car we have purchased from J Wolfe, and expect the same great service we received on our first rav4. Jay Wolfe should be happy they have such a great young nan, Christian Balderrama, representing them.

Jhwkshirl

Aug 27, 2016

This was just a normal visit to have my car inspected as required by law to get my tag renewed. I sat in a comfortable chair in the showroom and worked on crossword puzzles while I waited. I think I was out of there in about an hour.

lovecars1166

Aug 27, 2016

Our salesman, Michael Margolin was a big help. I appreciate his willingness to help with all the extras I wanted on the vehicle. I've bought 2 cars from Michael in the last month and would recommend him to my family and friends. The finance guy, Dustin was also very helpful and professional.

Granny car, suzy67

Aug 26, 2016

Always very courteous and never have to wait. Very clean lounge area and again, always very friendly and eager to acknowledge you. Easy to reach the service department and make an appointment.

Love my sexy new RAV4

Aug 25, 2016

Saman is an excellent salesman. He took the time to explain every feature in my car and to make sure I could operate each one of them. He also helped set up my Entune and sync my phone to my car. He was very easy to work with and made my purchase enjoyable and easy. I never felt pressured to buy when working with him and he was very patient with me and my specific needs.

Chief47

Aug 24, 2016

The process from start to finish, from scheduling my appointment to having my car serviced was excellent. Randy and the other service advisors are great!

Crazy Man

Aug 24, 2016

O'Brian was very helpful & answered all the questions I had. It took a just over a week to complete. He let me know of other items that needed attention which I took his advice.

dnikkor

Aug 24, 2016

Needed to get a vehicle with a higher tow limit. I had a 1997 4Runner before getting a 2006 Highlander Hybrid (which I loved), but I always missed my 4Runner and am happy to buy such a nice 2009 low mileage one. Austin Murray was a great salesman and worked with us well. Good experience at your very nice dealership.

Parkhill1989

Aug 24, 2016

This was my first experience buying a car without my husband by my side. I was not presured in any way and Ed made me feel comfortable just talking and learning about the car I was buying., which I appreciated greatly.

Rachie620

Aug 23, 2016

Great experience, Patrick was excellent. I came in for a different vehicle but he helped us find a better fit. Good price. Finance was slow on closing with wait but overall good.

George Lambert

Aug 23, 2016

In on time, out on time. Everyone was super nice. Water was ice cold and . cookies were great. The tech checking our van in was a person you feel comfortable with right away. Thanks for making a tiresome job a lot more pleasant than it could have been.

Joe/janicemo

Aug 23, 2016

Very easy to have my car checked every 5,00 miles.. With friendly reminders prior to the date, with coupons. Great staff and a vey comfortable lounge.

ggautieri

Aug 22, 2016

Great Customer Service - great waiting room - quality work completed - and a clean vehicle returned to me . I would recommend this dealership to anyone who needs work completed on there Toyota.

hhormozdi

Aug 22, 2016

It's just the price is pretty high and they need to re-evaluate their pricing. Juan is one of the best over there and I'd really appreciate what he does for customer.

James Schumacher

Aug 22, 2016

They listened to everything I said about my ac not working properly, and fixed the problem. Plus took care of all the service needs. It was done when they said it would be great job.

libbyb

Aug 22, 2016

An unfamilar light appeared on my dashboard Saturday evening. Everyone was very courteous. Tony worked my car in first thing Monday morning. Mike shuttled me to work and back. The Service Department diagnosed and corrected the problem and I am back on the road again. Thank you, Jay Wolfe Toyota Service Department.

lindseygareeb

Aug 22, 2016

We purchase a 2016 Highlander, and had a wonderful experience. They found the exact vehicle we were looking for and had it brought in for us! We could not have asked for more;)

Yoga

Aug 22, 2016

Service is professional and I feel I can trust and depend to receive quality work. I purchased the car from Jay Wolf and since 2009 I have only used them to service my vehicle.

Mark

Aug 21, 2016

Very upfront on items needed. Took a little longer than usual and they were very good to take care of me. Will always come back to service my vehicle here!

Dexter

Aug 19, 2016

Jason. Immediately addressed a Sirius radio issue and corrected. Sirius had given me I don't know answering. Recommend future service actions for next visit

laMonte

Aug 19, 2016

Excellent The work was completed quickly and of excellent quality. It was comfortable waiting for the work to be completed. And the free vehicle wash made it nice to leave in a clean car.

Dealer Rating

Aug 18, 2016

Gabe introduced us to Jay Wolfe service for our new Avalon. He made the process very simple and answered all of our questions. Thanks for making this process simple!

J

Aug 18, 2016

Saman was patient and professional and tried to satisfy my requests. In the end, I got what I wanted at a good price. You should not require 25 word min if you want feedback.

retiree

Aug 18, 2016

This was the THIRD appointment for my front passenger airbag recall. This time they had the part and apparently were able to get it installed. (when I came in for my appointments previously - they didn't have the part. I DON"T appreciate that they didn't call and postpone the appt as I live a long ways away.)

mburke7

Aug 17, 2016

As always, friendly & professional. There was a high mounted brake light out that I didn't know about. The service technicians replaced it quickly while completing the 126 k service.

njs

Aug 17, 2016

Had my car in for 75K Service. As always the service was friendly and professional. Have been dealing with this dealership for nearly 15 years and never had a bad experience!

Bradley Phelps

Aug 17, 2016

Very friendly and professional services and enployees overall, hands down way better than Legends Toyota . We are really satisfied and happy with are choice and the experience we encountered during, thanks to all at Jay Wolfe.

DAVID QUISENBERRY

Aug 17, 2016

I truly appreciate the complementary servicing on new vehicles. I also greatly appreciate the super comfortable free cafe while I wait ...with free wifi and great food choices. Service staff was friendly and professional. I am lost why an oil change takes an hour and a half when I have an appointment. I don't appreciate the staff arguing presidential politics and making loud claims against the other candidates in the waiting room...even if I agree with their views.

Highlander

Aug 17, 2016

Our service man was very nice and did an excellent job. He listened to what I had to say and took care of us just fine.

Annie15138

Aug 16, 2016

I had a wonderful experience. I was there a long time and my salesperson made sure I understood everything I would recommend Toyota to anyone!Excellent superior service

booklover45

Aug 16, 2016

We had a very good experience with both Christian, Chris Cook, and Dustin, the finance person. Christian sold us the car and Chris finalized the sale when we picked up the car. Christian was very helpful and polite while making the sale. Dustin was very professional and explained everything to us.He was a very nice person. We had first been to Evan and liked him, also. Chris was very knowledgeable about the Apps and the technical details in the car. He also had a good sense of humor. Overall, it was an enjoyable experience.

geocar

Aug 16, 2016

service agent very coperative .explaned all needed items. visited us in waiting room to advise of requeriments. enjoyable time in visitors area, nice an clean.

JKToyCar

Aug 16, 2016

Good overall experience - no problems experienced. Customer Service was good and wait time was exactly what was expected. All staff members were friendly and professional.

ML3006

Aug 16, 2016

This was the best experience I have ever had buying a truck. The sale person (Chris C.) treated us with care in what we were looking for in a truck. At no time did we feel pressured to buy something we did not want or was out of our price range. Everything was well explained and all our questions were answered. I would highly recommend Chris to anyone looking for a truck. You will be glad you stopped in.

HAPPY CAMPER

Aug 12, 2016

MY EXPERIENCE WAS PERFECT THEY GOT ME IN AT MY SCHEDULED TIME AND GOT ME FINISHED WHEN PROMISED. I WOULD DEFINITELY RETURN HERE FOR SERVICE!

Ilovemycamry

Aug 12, 2016

Gabriel assisted me. He pulled up my information and knew just what my car needed. He was friendly but concise and helpful in explaining what needed to be done.

Dan2016

Aug 10, 2016

Good service and very friendly people. The lounge is nice. Food is available free of cost and two TV's on to watch. I have never been to a waiting room at a car dealership before that had anything but a vending machine and free coffee. It is the extra care for the customer that made the wait go by quickly.

jwhite

Aug 9, 2016

I originally went to Jay Wolfe Toyota to have a part replaced as part of a safety recall. The service department continued to try to up sell as much as they could with items including new tires, new brakes, tire rotation, etc insisting that my car would not be safe otherwise. I decided to buy two new tires for my front wheels, which required me to come spend another day waiting at Toyota for four hours, because they were out of the tires that the guy originally tried to sell me. It has been five days since I replaced my tires and today my front driver's side tire went completely flat. When I called to let the guy know, he told me that to patch the tire, it would likely cost me $35 more than what I have already spent, which was almost $300 last week. I called once again to make an appointment and was told that I would not be able to bring my car in for at least a week until the lady somehow "conveniently" found a spot on Friday (which is still three days from now) to drop it off. I am very disappointed with the service that I have received all within the last week.

Vanessa Hill

Aug 9, 2016

We walked in and within 3-4 hrs was driving our brand new car home. We had plenty of choices and Fadil was great to work with.

NB43

Aug 8, 2016

The sales department was very knowledgeable. They were able to identify our needs and quickly provided us with options. We were able to test drive a vehicle within minutes and quickly found the vehicle of our choice.

Return Customer

Aug 8, 2016

I purchased a new Highlander in 2005 from Jay Wolfe - after putting 221,000 miles on it, I came in to look at a new RAV4. Unfortunately the color I wanted wasn't in stock, but after the test drive with Patrick I warmed up to a red one. You offered a fair price for my trade and made the buying process easy and stress free. Then after making the deal, working with Jan in Finance was smooth and she is very friendly and helpful. I was thrilled to hear that 4 years of basic maintenance is included in my purchase so that makes my visit even better. I will keep coming back!

Satisfied Customer

Aug 8, 2016

We have taken our 2004 Camry to this service center since it was new. We have always been very pleased with the quality of service and professionalism of the employees.

vobawom

Aug 5, 2016

HI, These folks give the kindest and best service I've ever received at a car dealer! They are helpful, fair, and I have never had a service recommended to me that I didn't need! That is why I have been a faithful follower of Jay Wolfe for over twelve years!

Zoey10

Aug 5, 2016

I would have given it 5 stars if it hadn't been for my dirty drivers seat and my bent license plate. This all happened on my second visit this week. But I need to say this had nothing to do with Tony Toy, he was just great!! I appreciated all of his help.

Bacon Bill

Aug 5, 2016

Tony Toy did a great job of keeping me informed as he progressed through the work. Tony clearly described the problems and provide options to proceed with a remedy.

Driver

Aug 5, 2016

As has always been our experience with Jay Wolfe (sales and service), the visit was, if one might say so, pleasant. Dave Rank was welcoming, efficient, and most friendly, taking care of the expected maintenance and heat shield displacement (well, the service folks did both). We have dealt with Mr. Rank on several occasions and he is always one of our favorites (there are others, too). We also had the good fortune to visit with Saman Zhalah, who has sold us two cars, and who demonstrated once again the kind friendliness we have come to associate with hima most pleasant and competent member of the staff.

Lisa Ediger

Aug 5, 2016

I was at the end of my lease with a Toyota camary and wanted to check out the Honda coupes for a more sporty type car so we went down the road to Honda, I had been in contact with the Internet Manger when there she got me with a sales person. I don't think he was really interested in what I wanted,and the whole as a dealership was not accommodating to my needs, so we left and went back to Jay Wolf.The staff is great,I got the deal that works for me,and just the atmosphere in general is a class act.

foodeater

Aug 4, 2016

Place is accommodating for guests. Like a hotel, it provides a wait room, food service, and free wifi. I like the people, friendly staff and they finished with my car in a timely manner. Answered all of my questions. Thanks Toyota.

Kevlander

Aug 4, 2016

Always friendly service. I like it when I make an appointment and get checked in in a timely manner. Keeps my day on time too. I feel very.comfortable with your staff

MomsWheels

Aug 4, 2016

Love the cafe they offer, and the showroom is very comfortable. My only concern right now is if all the checks were actually done on my certified used car. I'm working through that with service. Other than that, it was a good experience.

Tiffany H Venton

Aug 4, 2016

Good service and friendly workers. Timely for what i.had done. The snack bar was awesome, especially when you have to bring your three kids along.

TSR

Aug 4, 2016

They always do a great job and customer service is top priority. Waiting area is comfortable and they keep you posted. Would highly recommend to anyone.

New Highlander Owner

Jul 12, 2016

My husband and I would recommend Evan Helmuth, our recent sales associate, to others. He was very knowledgeable and helpful about the car we purchased (2016 Highlander). Jay Wolfe (Tiffany Springs) did not have the car in stock matching the specific options we wanted, however, Evan kept us informed and updated as this car was located at another Jay Wolfe dealership and transferred to the Tiffany Springs location.

KimK

Jul 6, 2016

No complaints! Everything went smooth oil Change, tire rotation and new front brakes on my 2003 Toyota RAV4. John was very nice and made my services of drop off and pick up very smooth.

Jeanrube

Jul 4, 2016

Car serviced as promised and timely. Waiting area very comfortable. Listened to my requests for new car issues. Checked more than necessary for first check up on new car

Newcarowner

Jul 1, 2016

The sales associate who helped was very friendly. The manager was not as friendly but we ended up reaching an agreement in price and interest rate for financing the car.

tom.wakefield.984

Jun 30, 2016

As usual, an excellent service experience at Wolfe. John Juarez has been my service advisor several times and he is first class; have also been helped in the past by David Rank and Tony Toy and they are also very adept and personalble. I trust John and his advice. The waiting area is also excellent.

William W.

Jun 30, 2016

Jessica did an outstanding job and because of her professionalism and courteous treatment of us.. we will recommend your dealership and Jessica to our friends.

Ben M.

Jun 29, 2016

It was very straight forward. I ran into some problems at the bank with them telling me wrong information but Jay Wolfe was very patient with my running back and forth to the bank and helped me with my first new car buy. In addition to Chris Cook I received a lot of help from Ed McFadden. I know Chris is new to being a car salesman but he was very knowledgeable and helpful. I'm loving the car so far and will shop here again (hopefully not for some years to come!)

GABE

Jun 29, 2016

Best dealer ever, friendly people, excellent service, care about you, good price. I recommend Jay Wolfe Toyota.This is not the first time than I use this dealer to service my vehicle, and always I recived excellent customer service.

greenqueen

Jun 29, 2016

My purchase came after my other car was totaled . I hadn't expected or wanted to shop for a car. After much researching and consideration, I tested and bought a 2016 Prius. All of the tech is a bit intimidating and will take a bit of time to master, but it is SO COOL! I'm sure that I will love it...I already do!

bjthomas66

Jun 28, 2016

I could have my car serviced at a location much nearer my home, but long ago we became Jay Wolfe customers, and, now that I am widowed, I TRUST Jay Wolfe to keep my car in good repair and ready for a road trip. Although I am a busy person, I look forward to sitting in the guest waiting room for awhile...a pleasant environment. The employees in the service department are always knowledgeable, courteous, and helpful. Again, I trust your dealership to do what is needed and not sell more than I need. This time Tony handled the appointment.

js

Jun 28, 2016

A little trouble at first getting the car advertised-but then got great service-Ed super helpful and went out of his way to pick me up at airport adn follow up with me next day

linda2016

Jun 28, 2016

I bring both of my cars to this service center because John is the best! Everyone is very professional and helpful, but, John is always willing to get my car into service around my schedule and help me make the be decisions for maintenance. He helps me understand what needs to be done and why enabling me to make an educated decision.

pepamintpatty

Jun 28, 2016

Rusty in parts was very professional and super nice in helping me order a part I needed:) THanks RUSTY:) Great job in Service dept too.

catrock

Jun 27, 2016

knowledge of the product, fairness in dealing, courtesy of the staff, knowledge of the salesman of the toyota car line, and great product that is offered is second to none.

celann

Jun 26, 2016

I have been coming to this dealership for over 10 yrs. I have been to other dealership but nothing compares to Jay wolf toyota.

Dexter

Jun 25, 2016

Jason did a great job. Issue with. Alignment recommendation. Cost $79 at cba to find out not needed. Would like to compare your reading with theirs. Who do I contact?

No facebook

Jun 24, 2016

I actually have fun when in for service at Jay's Service Dept.The service personnel are great to get along with and they take time to explain in detail of actions taken.

Owner one

Jun 24, 2016

Always on time, always so friendly, always so helpful with answering questions. AND! the wonderful waiting area doesn't hurt either. Drinks, food, fruit and always candy.

raintree

Jun 24, 2016

This is the second car we have purchased from Saman Zhalah at Jay Wolfe and felt that Saman did an exceptional job in covering everything about our new car. We felt very comfortable with Saman and would recommend both he and Jay Wolfe to our friends.

sandra turner

Jun 23, 2016

Very fast and friendly service> As always!! Don't have anything else to say.I will pick the minimum that will be said!!! That is all.

bellabug

Jun 23, 2016

Here I am again, giving a 5 star rating to their superior customer service for both me and my vehicle.Nice personnel, clean waiting area, amenities galore, fast service,,, what else could you ask for?OH YEAH, you make an appt, they get you right in and the work is done in the time frame they quoted.

Formerly from KC

Jun 23, 2016

I was kept well advised. I had to buy a new tire because they were unable to fix the punctured one and was not charged for the labor.

Jhwkshirl

Jun 23, 2016

I took my Prius in to be checked out since I'm driving to South Carolina soon. Although it took 2 1/2 hours and cost me almost $400, I trust I won't have a breakdown on the road. That was the purpose of the checkup. Even though I had to wait a long time I was comfortable reading a book I had taken with me and the Royals game on the TV right in front of me.

Taso1234

Jun 22, 2016

Aside from the stellar auto service provided, the waiting area and the patrons there are very accommodating. I would highly recommend Jay Wolfe Toyota for their excellence in customer service and appreciation

Satisfiedcutomer

Jun 21, 2016

I went there to pick up a CPO car and was impressed by the comprehensive warranty they provide together with 7 years of drive train warranty it was a steal. I compared to other Toyota dealers around the town and these guys had the best price, although I would have loved a little wiggle on the MSPR but it was still a good deal. Had no issues with financing the car even though I have never personally financed anything before. They take you through every tiny detail and offer more options at the end if you chose to add more to your vehicle. Happy shopping.

Williams D 1994

Jun 18, 2016

greats you with smiles, concierge always make sure your feed, place comfortable seating, if you want to look at the cars in the shiw room floor they welcome.

chris

Jun 18, 2016

Wow! I cannot say enough good words about this experience. Took my car in to get a new airbag because of a recall. The check-in was easy, after which I was courteously escorted to the lounge. The lounge is a total delight in itself.....two big screen TVs tuned to the Home Improvement channel (thankfully NO news!), very seating areas with choices of sofas and chairs, high- or low-top tables. And, to top it all off, they had a countered, staffed lunch counter serving COMPLIMENTARY sandwiches, cookies, chips, snacks and drinks. The service to my car was speedier than expected and they washed my car just for good measure!! Absolutely the best!!!

Jenn321

Jun 18, 2016

I always appreciate how helpful and friendly they are and they good at explaining what and why services need to be completed. Also, the lobby waiting area is so clean and comfortable.

Deb

Jun 17, 2016

The service was excellent as always and the staff is very friendly. The complimentary snack shop has been great and I hope that you never lose that added service.

Gypsy773

Jun 17, 2016

Everyone attentive the moment you step into the Service Area acknowledging your presence and letting you know someone will be with you shortly. Checkin speedy and the lounge always clean and everyone accommodating. Pleasant way to wait for your car to be serviced.

mking

Jun 16, 2016

The whole staff (sales and service) at Jay Wolfe is always totally professional, polite, and efficient. I have worked with David Rank several times on normal maintenance, and I trust him completely. He went out of his way to make this part replacement work for me under the warranty, and was very accommodating of my time in scheduling the work. I am grateful. A++

rafe

Jun 16, 2016

Missouri inspection required to get renewal for license plates. The service was performed in a timely manner and with no additional service required or needed.

Prichie

Jun 15, 2016

Good overall visit, just expensive. When I originally made the appointment, the person I talked with couldn't get me in but when I talked to Randy he got my vehicle in to look at it and get the parts ordered.

Satisfied customer

Jun 15, 2016

I felt like we came to an agreement that was good for both of us. The salesman made every effort he could to come up with the kind of car I was happy with. I hope to be a repeat customer in the future.

scoobydew58

Jun 15, 2016

Everyone is so nice and friendly as well as speedy even though I was almost 30 minutes late due to highway traffic due to an accident! When I called to let them know I was running late they were very patient and told me not to worry. It was bad enough to be stuck in traffic, how nice that the service department was understanding and still got my car done in record time!

Jan Gilbert

Jun 14, 2016

My rating of "5" = EXCELLENT is most often, if not every time I visit. My husband and I have owned 5 Toyota vehicles over our 20+ years and love the service department. Last week and this week, specifically, Randy and Tony took care of me as they always do. I will continue to get our vehicles serviced with them. The concierge service was awesome, too! Thanks Cynthia!Jan Gilbert

KCfan

Jun 14, 2016

I brought my car in for an oil change and tire rotation. The service advisor was very helpful and reassuring about the condition of my "high" mileage Prius (132,000 miles). We decided to add the air filter replacement to the scheduled service.I waited for the work to be complete, which only took about an hour. The lounge area with complimentary food and beverage is fantastic! I don't have to worry about missing lunch with a midday service appointment.My only negative would be the addition of a pushy upgrade specialist who wanted to give me the trade-in value of my current vehicle. She then passed my name on to a salesman, who later called me.

Thomas, Matthew G

Jun 13, 2016

Worked with Patrick originally but he was off work day I cam in. Jeff was friendly and work to meet my satisfaction. Overall good experience.

rebalewis1970

Jun 11, 2016

Feels like an honest dealership. Yes, there always seems to be added recommended services/maintenance to get the optimum performance out of the vehicle, but if you're really tight on car maintenance budget they don't seem to pressure you into those services. They usually will break it down and tell you what is absolutely necessary to keep car running and which higher priced services will probably affect performance, but aren't absolutely necessary and can wait until later. Plus, the service staff are pretty darn amiable. I haven't met a grumpy one, yet:)

Mike

Jun 10, 2016

Shopping for a new vehicle in my area makes on line shopping at Jay Wolfe seem like a dream. It's definitely worth the gas money to drive 200 miles to deal with Jessica and Olivia for price, trade in value, personalities, etc, etc. This is my third vehicle purchased at Jay Wolfe. Go Royals!!

vxiong

Jun 10, 2016

purchase went smoothly and Jessica was awesome sales rep, ask for her if you want straight answers and no haggle pricing. she will take care of you.

drodulfo

Jun 10, 2016

Very patient with explaining the issue. Randy explained in detail what the issue was and further explained to my husband when I couldn't understand.

Go-for-it

Jun 10, 2016

J.J. is very competent, helpful, knowledgeable and professionally astute in his approach to give the customer the very best service, recommendations, and solid advice to achieve the most memorable and positive service experience possible. He treats each customer as if they are the most important people he will deal with that day. He went out of his way to obtain a rental car for us when Enterprise Rental informed him that they could not come out to pick us up. He quickly obtained a dealer rental loaner and we were on our way in record time. But, not before he was able to smoothly help us obtain a proof-of-insurance card from our insurance company, USAA Auto Insurance in San Antonio, Texas. We feel that we received the utmost in professional service from J.J.

Becky

Jun 9, 2016

I still had questions regarding my new car. After the servicing, Tony took the time to explain every question I had and didn't make me feel stupid for asking. I also appreciate the comfortable waiting.....comfortable chairs with writing arm and great snacks! I drive past other dealerships to go to JW.

Mrmcknight09

Jun 9, 2016

The sales team was extremely helpful when going in to look at the truck I'd had my eye on. They answered any questions I had and weren't pushy. I went in on a Saturday and didn't have time to finish the process but Frank was patient and helped to split the process in two days so that I came back Monday. The computers were down Monday when I went in so after sitting there for hours Frank then let me go home with the truck and return Tuesday to finish the financing. It took a long time due to the unfortunate computer issues the time I went in, but the staff were incredibly friendly so it made it not nearly as bad. Thanks for the help Frank!

reluctant to verify this info with a password

Jun 9, 2016

Gabe and John are always a pleasure to work with; friendly and responsive! Service was prompt and even included free snacks and a courtesy car wash!

Terry13

Jun 7, 2016

Was in for 15k mile service. As always very courteous staff and excellent service. Great dealer. Waiting area is very nice. Only Toyota dealer I will deal with.

dnkmcg1

Jun 6, 2016

This was our first car purchase on line. We were skeptical but Jessica and Olivia were extremely helpful. The car was more than we expected, and Jessica really helped a lot explaining how to operate all the controls we were not familiar with. We are also pleased Jessica called today to check on us. Thank you so much.Donny & Karen McGlasson

tsteve1

Jun 5, 2016

Another great service visit for my Highlander with 240,000 miles. The Service employees are professional, efficient, and of course friendly. They only service what is needed, and get me back on the road quickly.

Workingmom

Jun 5, 2016

Tony was friendly, cheerful, and helpful. The kids play area and snack bar are great to help pass time while my vehicle is being serviced. I can bring my kids with me while running errands on a Saturday afternoon.

Pleased Retiree

Jun 4, 2016

I've been having my Toyota vehicles serviced at Jay Wolfe for approximately 20 years. I have never been disappointed or had to return to have anything corrected. They are always upfront about what they suggest but are not pushy or putting pressure or scare tactics on you. My vehicles have performed without any problems. I so appreciate their professionalism and care toward the customer. It's also nice to see Randy is still there after so many years. That, to me, is a good sign that it's a good place to be employed by.

Clifton24

Jun 4, 2016

The service and friendliness at Jay Wolf Toyota is just amazing. Even my 10 year old son loves coming with me for all our service appointments. My son especially enjoyed visiting with John Juarez about soccer. Just the time John took to interact with him is only 1 reason why I keep coming back. Thanks for everything!!!

octoberkid

Jun 3, 2016

Service and personnel (Tony Toy) were excellent. Had State inspection done and it was done efficiently. Waiting area and amenities are also excellent. Happy customer!

garrett1

Jun 2, 2016

I've had plenty of bad experiences with dealers and often find the "used car salesman" title to fit many times. Jessica at Jay Wolfe Toyota is a breath of fresh air. She was so focused on getting me the vehicle I wanted with ALL the features that were important to me. She and her staff searched until they found exactly what I wanted. Once it arrived, she went over the entire vehicle with me from top to bottom. She smiles a lot, laughs a lot, has a ton of energy! She was an overall joy to work with. I believe Jessica is their biggest asset on their sales team. It's not because she's the most well-trained, it's because she is the best listener and the most genuine person I've ever met in the car industry. Thanks Jessica! You rock!

Dr. Leslie

Jun 1, 2016

Very good service, as expected from a toyota dealership. Jason was avery nice and explained the findings very well. I ended up needing an allignment, which I did purchased.

GrandmaJenny

May 31, 2016

It was a pleasure working with Olivia and Jessica. They patiently answered all my questions, helped me narrow down my choices, and got me a very good price. After visiting just about every Toyota dealership in the Kansas City area, Jay Wolfe exceeded my expectations and earned my business.

jetlawn67

May 31, 2016

This is the third truck I have purchased from Jay Wolfe Toyota. I keep going back because of the sales people and the service I have received. Patrick Moore was the sales associate and I had a particular vehicle in mind. He showed me the truck and he told me the deal for my truck and the new one. I told him to put it through and he came back with the deal I could live with. While the truck was readied he sent me to Katie Wilson who completed the paper work in short order. Both are professional and know their jobs and make you feel comfortable and treated like family. This has always been consistent for the six years I have been shopping Jay Wolfe Toyota. All of this carries over to the service department who are all professional as well . The service is the best you can received and I have never had a complaint. The whole process is family orientated and quick.

mommyof3

May 31, 2016

I had to take my three children with me to test drive the car and then make the purchase. Open snack bar with lots of goodies kept the kids content while we worked on finalizing the deal!

Cong Nguyen

May 30, 2016

This is by far the very worst business I have ever had to deal with in life! I called to confirm a truck on their website was still for sale & made a verball commitment to purchase same day with full cash since I live 3 hours away in Wichita. 2 hours later while my friend and his extremely pregnant wife are driving me down to pick it up, I get a call from Austin saying that someone was signing paperwork to purchase that same truck! I asked to speak to the sales manager Ed, and he completely blew me off saying that he didn't have any idea of anything happening on his sales lot! That is literally his only job and he isn't aware that he has two sales people, Austin & Olivia, making different deals on the same vehicle within hours of each other. I finally asked to speak with Olivia since she was the one who verbally made the deal over the phone and said she would begin prepping the truck for my pickup that same day, but she would not answer when they paged or pick up the calls to her direct line. Not only am I out of an entire tank of gas, but I wasted my friends entire Saturday, since they cancelled their plans to finish their new baby registery to help me out. So now I'm driving 3 hours back home, without my truck or even an apology for how they run their xxxx show of a business!

SandraBane

May 29, 2016

Got in on time. Tony is the best. He's very friendly and knowledgeable. Overall good experience. The lounge is very nice and the girl was friendly and helpful too

minuteman1636

May 27, 2016

Overall good experience. I had an issue with the frequency of attempts by the dealership to sell me an alignment. Service Manager Darrel Gear saved me as a customer. My conversation with him and his actions saved me as a customer.

Denise Renea

May 27, 2016

My experience with Jay Wolfe Toyota was great! Austin Murray was very helpful, courteous, professional and knowledgeable for someone who's only been a Toyota salesperson for a couple of months. I have been driving a Chevy for the past twenty plus years and my sister who loves Toyota told me to go check out a Toyota. I am happy thus far, but I have only had my car for 12 hours. Working with JaVan in the finance department was a great until we where in the middle of a tornado warning and I went into panic mode and just wanted to get home. JaVan Clayton was very friendly, knowledgeable, and professional as well. You have a great team Jay Wolfe Toyota! The snack bar/lounge is a nice touch to long waits at a dealership. The dealership is very clean and open, gives you a really good feeling to be there. I would highly recommend this dealership for many reasons. Thank you all so much and look forward to working with you in the future.

Chris64116

May 26, 2016

Didn't have an appointment got in and out pretty quick every one was very friendly and helpful. Mrs. Wagner was helpful in feeding several of us while we waited on our services to be completed.

Kimberly Kaplan

May 26, 2016

Tony was amazing to work with. Was honest, healpful and upfront during the whole process. When they weren't sure what the problem was, they gave me options and did not pressure me to go any specific way.

Mycamry

May 26, 2016

Jason in the service department was very helpful in getting me in and out. I had a grandson's baseball game to attend and made it on time.Special thanks to the crew who did the actual work in getting my tires rotated and oil changed for my 20,000 mile check up. This is why I have purchased three Camry's, great service, on time, dedication and great staff.

Streck4

May 26, 2016

We have purchased our last 7 vehicles from Carmax because they are so easy to work with and fast. They also take care of tags, taxes and titles. Jay Wolfe was a great experience - much better than we were expecting! The only improvements I recommend are the length of time it took. (2hours) And including taxes, title etc Austin and JaVan were great!

catrock

May 25, 2016

Great knowledge of their products, with great service. Salesmen very friendly and willing to work with you in making a deal. Made best deal to make the deal possible.

KIM MARIE

May 25, 2016

Tony makes sure your satisfied and the top service. This is our 3rd Prius. He respects that my family rides in this vehicle and safety 1st.

Eclipse77

May 24, 2016

I was treated with great respect and no hassle in my purchase of a vehicle. Would highly recommend Jay Wofle Toyota to friends and family.

Steve Frailey

May 24, 2016

Jay Wolfe makes the unjoyable task of waiting for service on your car bearable.Friendly people, drinks, snacks, wi-fi and tv make time go quickly.

TacomaGuy

May 24, 2016

I've been dealing with Jay Wolfe Toyota for a number of years and have always received excellent service. John Juarez resolved a potential issue regarding the prepaid service contract I purchased at the time I bought the Tacoma. When I questioned the representation made previously by the Finance Manager during the purchase, John continued to research my questions/concerns and resolved a potential concern I had about the coverage of the service contract. I truly appreciate John taking the extra initiative to take care of me.

sue neira

May 21, 2016

Brought my car in for oil change, recall, and any services due at 135,000 miles. John took the time to check my car's service history to make sure everything was update. He called immediately and explained what additional work needed to be done--front brakes and a valve replacement. He even helped me with a refund after I forgot to present my coupon! John provided great service and he is one of the biggest reasons I bring my car to Jay Wolfe Toyota. I have also worked with Tony Toy, David Rank, and Randy Borgman--they are fantastic as well!

toyota

May 21, 2016

I can say nothing but good things about the professional, polite, and friendly service from Jay Wolfe Toyota and Tony Toy. He explained in great detail all the work and repairs that was to be done on my pickup. I got to in the shop and see how the whole process of replacing a frame and the numerous steps involved. Tony, Roger, and James were friendly and patient as I looked all over the inner workings of a vehicle and answered my numerous questions. They discussed with me the cost of the repairs that were necessary now, and what could be done at a later time. It was educational for me and I feel like I have a nearly new vehicle now.I told Tony I have never had so much fun spending nearly a $1000 dollars.

MOTommyBoy

May 20, 2016

I needed a tire replaced, flat in way to work, and was leaving town the next day. Mr. Juarez is exceptional, always positive, always goes above and beyond. I appreciate all he does, it makes having service at Toyota a pleasure.

ngillem

May 20, 2016

Gabe was a great help in getting my Rav4 taken care of in a timely manner. He was courteous, personable, knowledge and professional. I look forward to working with him again.

Vaughns

May 20, 2016

Always great service and wonderful hospitality!! This is why we have bought 3 Camry's from them and will buy more in the future! Looking for a used Tacoma.

Brigade

May 19, 2016

Tony was very professional and personable. He took the time to explain and give options for the repair. This included both short and long term options.

Dp

May 19, 2016

In and out very fast, great job had an appointment at noon they met me in the driveway and was out almost before my scheduled time.

Franny

May 19, 2016

Great service and a great service area for the customer. It is nice to have a place to sit and wait with internet access and refreshments.

Kevin and Lynn

May 18, 2016

We have another make that we bought via a family member at another dealeshipYour service is so much better thank you. It's made us realize your quality work and our trust that we have in your advisors we have grown a custom to.

Shawn Lutterman

May 18, 2016

Jay Wolfe gave me a great initial price offer. No haggling over pricing, the buying experience was extremely easy. I went into service that morning to get a vehicle inspection done and by the time it was completed i ended up buying a new vehicle.

Stevarooni

May 18, 2016

While waiting for my service to complete, a sales person, Mark, offered to show me the new models. This was a low-pressure sales pitch, and he proved knowledgeable and affable. He helped me review my options and weigh the decision on whether or not to get a new car. While I ultimately decided to hold off on this purchase, my experience definitely suggests that I will be buying a Toyota from Jay Wolfe.

OleDriver

May 17, 2016

Great: they sent me a coupon for $20 off a brake job. Great: good mechanic noticed something not needing immediate but eventual attention. Great: Rodney, the service center assistant manager was one of the most accurate and helpful reps I've had in several visits to this Toyota. (Last guy was good, too.) I own two Toyotas, and love them both.Not so great: a charge of $24.95 for "customer pay shop charge for repair order," which sounds to me like one of those car company euphemisms for something they have to do anyhow - like write up what the mechanic is going to do for you. Would a repair order not have been written anyhow? I would have protested, but Rodney was such a nice guy, it would have been embarrassing for him to have go through the contortions he would have had to do to explain a charge the company required him to impose anyhow. End result: $20 discount coupon because I'm such a great customer; then a $25 take-back because I'm such a stupid customer. $25 profit for having the computer do its thing.These automotive charades get just plain tiresome.Hence, three stars: only because of Rodney Fouchee and the Jay Wolfe mechanic, whose name I neglected to ask. (He and the mechanic should be on the list below.) Otherwise, maybe one star for company policy so cutely presuming I'm a moron.

sirousfelfeli

May 17, 2016

It was quick, efficient, excellent, and extremely well done. The end result was amazing. I will return at a later date, if I need more help.

Daniec73

May 16, 2016

My sales person and the finance manager were great! They were very friendly and easy to work with. The service team was very quick to get the additions added on to my new purchase.

KissArmy

May 16, 2016

All employees were super helpful, friendly and respectful. Had a great waiting area complete with free beverages and snacks. My husband and I love our new car! My mom loved it so much, she bought one the next day!

2012fjtoy

May 15, 2016

Was thee of oil change, Asked if they had time to do a transmission oil change , also change oil in transfer case. They said sure do you have the time now, so my husband and i were socked. And said of course we have the time.

jogginjanet

May 15, 2016

I was met w/a genuine family friendly greeting. Thank you Gabe for directing me to Jessica Velasco to aid me in my purchase! The focus of meeting my goals in finding the right car & price that was important to me & the team. They are always Very accommodating! Jessica, thank you for your professional service & personal care shown to me! You were on it to meet my needs. Thank you all! My experience at this dealership has been impeccable! Jessica & the whole team are family friendly. I appreciate that! Again, Jessica, Thank you! You made my car buying experience a great one. I was cared for "like family".

Dp

May 14, 2016

My salesman, Fadil followed thru on everything, kept in contact throughout the order and purchase, the car was ready to go with a full tank of gas when I went to pick t up

MissSeiler

May 14, 2016

I don't even mind waiting for my car now that the waiting area is so lovely. Free beverages, food, wifi. Always great service. Highly recommend.

toyotalover

May 14, 2016

What I really like about the service dept there is they always tell me what I don't need as well as what I do need and use whatever coupon they have, if any, that reduces the price the most. To me, I find that customer oriented and credible. I have taken my cars to them since before they opened their Northland Toyota Dealership and have purchased all my cars from them. Wouldn't go anywhere else.

New car

May 12, 2016

I got a car at this dealership. Micheale Margolin was very helpful, friendly and easy to work with. I was able to get the car I wanted. I definitely recommend this dealership to others.

Sugarray60

May 12, 2016

In and out with great people working to satisfy all your needs. Looking forward to using the dealership and working with the staff in the future.

Asdf1234

May 12, 2016

Went to get tires rotated, took a little longer than I would have liked. But not horrible. Was supposed to take an hour, took 1 hour 20 min. But I had an appointment and all they had to do was rotate 4 tires.....so, not horrible, but not excellent.

Karen Hollon

May 12, 2016

Staff was very friendly and efficient. Very pleased with the service we received. Was asked if we wanted a snack or drink. Our only complaint was that TV' s weren't working and would have liked to have watched the news.

Marsha0510

May 12, 2016

We definitely appreciate the discount on the maintenance service we received on our RAV4. Great customer service with Tony Civella. Enjoyed the nice, clean waiting area and the hostess was very friendly. Always nice ro get the car washed and clean. It was an all around good experience. Review by M. Wilson

Hawkeye9094

May 11, 2016

I feel the overall experience was very good to excellent. I had a new sales person, Austin, who did not know everything but was willing to find out the answers to questions that he did not know. The finance part of the sale went rather quickly, though there were a ton of documents to sign. My previous car did not have the keyless feature or a backup camera. I did not know that I didn't really know how to use these features but a friend showed me the next day, so that is one area that Austin might go over and not assume that people know how to use these options, but he did ask, several times "any questions" so I was given opportunity to ask but I didn't know enough to ask the questions. I understand that it is only his second week on the job, but maybe he could suggest to customers "lets take a quiz" or the like to check the customers understanding of the technology then teach them if they obviously do not know the answers, like I would not have known. After speaking with some friends, the safety package that I didn't get seems to be not needed, so now I'm glad I didn't spend extra money on it. I did find a Youtube video on the backup camera too, so you might have some suggested videos to watch and provide a handout to customers. I do this in my job and people like being able to Youtube stuff at home to reinforce their learning.

Hughlander

May 11, 2016

Can depend on the best in customer service in all areas. All employees dedicated to providing a friendly professional degree of taking care of the customer

kalyani gunasekera

May 11, 2016

I received a great service and I was so happy to pick up my car washed and shine. Thanks you for Professional and great service.

virginia650

May 11, 2016

Friendly knowledgeable technicians plus lunch and wifi. I look forward to coming because I will be on top of my service and ahead of anything that might go wrong. Lunch doesn't hurt either and I can catch up on my email as I wait.

Prius Person

May 10, 2016

You have always taken good care of my old 2006 Prius, and I have no doubt that you will do the same for my new PriusC. I appreciate that everyone explains everything and does not talk down to me because of my gender. And I am confident that you suggest repairs only when they are needed. When my loyal old Prius was totaled and I needed a new vehicle, you helped me make the transition and did not add to what was a very stressful situation. I am not basically a car person, but I always feel comfortable at your establishment.

smesh1

May 10, 2016

i work down the street I did not buy my new truck there..But they are very willing to do all my free services for me..very convenient

PJ

May 9, 2016

Everyone is always nice and helpful. Quick service in and out when I had to get to work. Girl in the refreshment area was very friendly

NW79th

May 8, 2016

I received very quick service in a timely manner when I had received last minute notice that I had to go out of town. Quality service and very polite, responsive service assistant.

name

May 6, 2016

Extremely friendly, very attentive and knowledgeable of what information I needed to be given. I did not have to ask several questions in order for me to know future information. The job was completed with quick turn around.

Connie23

May 6, 2016

An unpleasant experience (purchasing 4 new tires) turned out to be a very pleasant experience. Very professinal service, even including the transportation provided to and from my work. I greatly appreciated the effort to save me money on the tires, and the fact that there was no charge for the battery cleaning. Due to this excellent service, I didn't really mind spending my money on tires!

Corolla05

May 6, 2016

The service was excellent - done in under two hours. There was no charge for airbag replacement. The wiper blades are high quality. They washed the car - looks terrific. They checked the hoses, and recommended the tires be rotated.

GBuford

May 6, 2016

Fast service, Great staff (Gabriel is my favorite), Great food!I was asked to look at a car while waiting and give a opinion, was nice got to test drive as well. :)

Madone7

May 5, 2016

I recently had my 2001 Toyota Tacoma frame replaced that was covered under warranty. JJ did a fantastic job explaining the history behind the recall, explained in detail everything that was involved in the replacement and discounts that the dealer was providing for additional work. JJ also allowed me to see my truck and meet the mechanic who worked on it mid way through the job. I can not say enough about the professionalism of the Mechanic, JJ and the entire service department. Since the frame replacement, my truck rides like new.

Dozoman

May 4, 2016

This is the second Toyota we have purchased through Jay Wolfe. We have been buying and driving Toyota vehicles since the early 80's. Buying a car can be a stressful experience but the staff at Jay Wolfe, through their professionalism and courtesy, make it so much easier.

lcipolla

May 4, 2016

service was good, cost was average. Brake job was reasonable, i had a coupon. However, they don't include rotor turning. This is how they elevate the cost.

No spring chicken

May 4, 2016

Everything went well. The car was even washed and shiny when it was ready. Everyone was helpful and considerate. Had a chance to look over the new models too. This survey is way too demanding. It was no fun

penny123

May 4, 2016

Purchased new vehicle. They worked with me on price and vehicle requirements. Love the customer lounge make time pass comfortably and demonstrates customer appreciation. This is my second vehicle purchased here and my daughter purchased two at this location also. That in itself is a compliment to this dealership and employees.

saquebut

May 4, 2016

After I had a 70K service and four new tires installed last week, I noticed a very slight shimmy in the wheel.I scheduled this appt to have the service department look at the balance and, if necessary, correct the balance.They took it right in, rebalanced the four tires and said "yes, they were out of balance." I am feeling good now with my smooth ride. Thanks much guys. I'll be back!!

royalrn

May 3, 2016

It was so nice to meet a few new people at the visit. They were super helpful. They even helped me when I promptly locked my keys in my truck! OMG How embarrassing! Thanks again. I think Rodney helped me and I talked with Javan. I don't see Rodney's name on the list but he was very nice. Nice to finally meet Joe C. too!

Anthony1

May 3, 2016

Everytime we are in we are treated like family. There is open communication about what is needed for service and extra care is given to making sure we are safe. The atmosphere is nice and it is pleasurable waiting. You really go over-the-top with your customer service, Love the personal approach.

CharlieLeger

May 3, 2016

brought vehicle in for a recall maintenance but part was not available; had another issue which would have cost a very large amount for an uncommon part but they were able to put in a temporary fix until some future maintenance plans can be made ... service team inspected vehicle and brought a few things to my attention and were willing to work with me on prioritizing them; cudos to Tony C for keeping on top of it !

Fox

May 3, 2016

My friend bought a new car at this dealership a few months ago. I was with her during the entire experience. I was so impressed with our salesman and the staff as well as the way we were treated by everyone that I went back a few days ago to buy a new car myself. This is my first Toyota. I did my homework and knew exactly what I wanted and how much I wanted to pay. I also visited other Toyota dealerships and they just did not provide the Jay Wolfe experience so I purchased my car there. I am really looking forward to continuing my relationship with Jay Wolfe and plan to take my car there for all of its service. The service part of the dealership is awesome also and a very unique and pleasant experience.

jackie2015

May 3, 2016

I seem to always get Gabriel as my service provider, and I am grateful for that! My lease is about to end, but I may buy a new car at Jay Wolfe, because I know the service is always so great. I appreciate Gabriel very much!

Janae123

May 3, 2016

Great customer service .I was a first time buyer and I Perchased my car the same day. I would advice anyone to buy a car from them . They work with your price range and the type of car your interested in

Very Satisfied Customer

May 2, 2016

Very conscious of price point, with an efficient and friendly staff thereafter. Very good dealership to work with during the entire buying experience and customer focus during the process.

James Schumacher

Apr 30, 2016

I called for an appointment, dropped my truck off, they called when it was done, and I picked it up. it was quick and easy.

jirakma1

Apr 29, 2016

I had an issue with rattling and vibrating as various speeds. The service department was able to diagnose the problem and solve it with new tires. All is good.

rodney

Apr 29, 2016

As always, everyone is courteous, friendly, and helpful. Great service everyone. I would not consider taking my vehicle anywhere else. You have met my expectations. Thank you

Toyotafam

Apr 29, 2016

All the customer service personnel were very friendly. Lengthy wait but waiting area is comfortable. Enjoyed the fruit, coffee and snacks provided. Would prefer not to be sales pitched while I'm waiting for service in my car.

SingMeAnOldie

Apr 28, 2016

I dropped off my Corolla for routine service needed at 100,000 miles. I was in and out in no time and took a complimentary shuttle ride to my office nearby. Less than 2 hours later it was ready so the shuttle returned to take me back to the dealership. It really couldn't be any easier to get my car serviced. The service team is really a great group of people to work with.

Teri Kessler

Apr 28, 2016

Awesome first experience. Everyone was exceptionally friendly and caring, and a young man screwed on a new front plate frame for me replacing a broken one. Thanks, Jay Wolfe!! P.S. I also enjoyed my grilled cheese and OJ dinner, thanks for Amy!

Williams D 1994

Apr 28, 2016

I'm a life time customer. They took care of everything that was wrong with the car. A family friendly business.When h walk in nothing but smiles.

Forerunner man

Apr 28, 2016

Very satisfied every time I go there people are friendly and helpful I would recommend this dealer service department to everyone very good with my service

jacqueline

Apr 28, 2016

I live in the Denver, Colorado area and I never considered buying a car, sight unseen, until I spotted a beautiful Hyundai, priced very reasonably at Jay Wolfe Toyota in Kansas City, MO on the internet. I was very reticent at first, but Jeff Kramer, one of the salesmen there, helped me through the entire process which took 5 days. He went over and above the call of duty to make sure that I was comfortable and reassured by letting me know several times a day through texting and calling me what the status of the car and the paperwork was until it's arrival. I feel that, thanks to Jeff, it was an awesome first experience for me. I would recommend this dealership to anyone, anywhere !

Marckanko

Apr 28, 2016

Went to change oil and after checked up my steering wheel needed to be fixed. Gabe set up an appointment and everything was taking care of.

hibbyspearl

Apr 27, 2016

The 72 month service on my Prius was completed in a resonable amount of time. An additional brake flush was recommended which seemed appropriate. As usual, everyone I came in contact with were great to deal with. Once the service was finished I always appreciate the car wash. While waiting, I ordered an updated Disk for my GPS system. I know that you have nothing to do with it but the price seems excessive.

SunnyOutlook

Apr 27, 2016

Very professional and the waiting area was great. Love the idea of being served a drink or food. Very hospitable person in the food and drink area.

Melanie

Apr 26, 2016

We bring our Chevy to Jay Wolfe Toyota to be serviced because we have always been happy with the service we receive with our Toyota. A car part was needed that they didn't have but they went and got it from the GMC next door without any issue! I have a newborn and everyone went out of their way to make sure I had everything I needed, from drink refills, to helping me pull the diaper changing table down in the bathroom when they saw my hands were full, to walking me back to my car and opening my door for me where my newborn's car seat goes. I didn't have to ask for any help, it was offered without asking. I will never take my Chevy anywhere else!

ajroth7000

Apr 26, 2016

I came in for an inspection they got it right in and afterwards they washed it. I would come back also having that cafe was great!

Frisco513

Apr 26, 2016

Things didn't start that great because the vehicle pictured online did not match the actual vehicle (this actually happened with two of the 4Runner models I was interested in). But my sale's person Patrick Moore handled the situation well and ultimately I ended up purchasing a new 4runner at a price that I feel was fair to all parties.

JKrout15

Apr 26, 2016

There's no reason to go anywhere else, when I get the best service at Jay Wolfe! It work the two hour drive to drop off my car, do a little shopping, and know my car is in good hands.

Aaron

Apr 25, 2016

Great service department and staff. I trust them with my vehicle and I have used them for many years. They have always treated me well.

Hunter

Apr 25, 2016

My car was ready earlier than expected. They gave me an estimated time and beat that by 30 minutes. I am a very happy customer. With a factory recall I figured I would be the last possible customer they would want to service but they were very timely. Randy was impressive because he came into the bay to start the customer service instead of me walking in and waiting to be served.

MAS

Apr 24, 2016

John Juarez was great. In addition scheduled service I had a problem with wind noise and John quickly identified the problem. He is great to work with.

Joni Jones

Apr 22, 2016

Someday when I want to trade my Sienna , I want the buyer to know that it has received the recommended maintenance from this dealership. It is so important to me that I drive over an hour to have my van serviced.

kansunflower

Apr 22, 2016

Very prompt, quick, effici not service. And, best part---it took less than an hour!Please, please, please remove me from your contact list about purchasing a new vehicle...it is super-annoying!!

Mass32

Apr 22, 2016

They handled the warranty work without hesitation and then took care of my brakes at no additional cost to me. Appreciated the customer they showed.

mman

Apr 21, 2016

Jay Wolfe Toyota is a great place to buy and service a car. Very friendly very nice and clean dealershipmy son and his wife just purchased two cars as well from Jay Wolfe Toyota and they're very happy.

salindquist7

Apr 21, 2016

Easy in, helpful service advisor named O'Brian. Quick and efficient yet friendly service who took his time to explain my car's braking system.

Wolverine13

Apr 21, 2016

I moved back to Kansas city from St. Louis a couple of years ago and every time I went to the Toyota Service center in STL was no way near to this one time I went to Jay Wolfe Toyota in Kansas city. The Service I received was amazing. I will definitely be coming back for all of my auto service needs for my Rav4. The service adviser Gabriel took real good care of me and my Rav4. He did everything possible to make sure the Service was done with the highest quality of service without any "off the wall" pricing. Never had this type of service from the Toyota Service folks in St. Louis.

Jackson 20

Apr 21, 2016

Always looking for helpful service clean business I have always had great service with a smile. Snack bar was great as always. Tony took care of all my needs

know

Apr 21, 2016

Mr. Civella was wonderful. He always is tho. I had just rec'd bad news (a friend of mine has just passed away and he was very considerate of that fact. I hope I always deal with him.

JAC

Apr 20, 2016

My service representative knows personally knows my wife's car. It just makes it so much easier to schedule maintenance when that is the case.

AshCalNat3

Apr 19, 2016

Gabriel Obrien one of the service manager was exceptionally helpful to us. I was satisfied & very happy with the service that was done to my car.

CarlRR

Apr 19, 2016

I've been a Jay Wolfe service customer for over 12 years and I have never had an issue or bad experience with the people or quality of the work.

Kctoyotac

Apr 19, 2016

Took my wife's car in for its 30,000 mile service. John explained everything that was included, and the work was done exactly as he said it would be. We have two cars we take there for service, and would recommend them to all Toyota owners.

KCTundra

Apr 19, 2016

Went in for an oil change it was fairly quick friendly people and the lounge was a nice touch very comfortable. Good experience will be back.

nicky.dang

Apr 19, 2016

I came in close to closing time but they still were super friendly and got me in for a routine oil change. Everyone was very nice and courteous! I waited in the lounge for maybe 10 minutes. And everything was done! Fastest service ever! It was great all the staff was very friendly and helpful.

Philip Atkinson

Apr 19, 2016

Waiting area for service top of the line , One of the best . Also had a chance to look at upgrade for my next vehicle . Sales staff very friendly and not pushy ,will defiently go back when ready to shop for my next vehicle.

Slim73

Apr 19, 2016

John Juarez always meets and surpasses my scheduling needs, and puts a personal touch to all my mechanical and time needs. All the work on my auto has been done in the time frame promised. John also explains everything and gives an approximate cost before the work is started.

New Car Buying Experience

Apr 18, 2016

My husband and I had a 5 star experience when buying our new Rav4. From the minute we met our salesman to when he guided us out the door in our new car.

hamman50

Apr 17, 2016

Great sales force to work with, Great price for trade in. Everything about buying a new auto here was wonderful. This is my third auto from Jay Wolf Toyota and will continue to come back. Thanks Jay Wolf Toyota.

Dealer Rating

Apr 16, 2016

Michael did a great job of explaining the vehicle and the 'bells & whistles'. JoVan floored us with the service programs and the costs of each which were added to the cost of the vehicle. We would rather have seen then on their own since we were paying cash for the vehicle.

Handyman2722

Apr 16, 2016

We were in and out very fast. The waiting area is very nice to sit and relax in. It was nice to have drinks and food while we waited. They have the best waiting area of all dealerships.

Joe78

Apr 15, 2016

Everything went well. I was extremely pleased. Car was ready at time promised and no issues were discovered. Pretty routine. I have been pleased with the scheduled maintenance program.

Green

Apr 14, 2016

I went to Jay Wolfe for a recall on my Rav. Received a friendly greeting, quick check in and great customer service in the waiting lounge.

jjjt1971

Apr 14, 2016

Randy was very nice. The Upgrade Specialist Jessica was very helpful. & very knowledgeable aboutThe Toyota's products.The waiting areas was very comfortable & clean.

the4rewobs

Apr 14, 2016

Great tires & pricevis what it is but sale of "buy three get fourth for $1" was extremely helpful. Exterior of car washed but interior not vacuumed. :/

Satisified Customer

Apr 13, 2016

We meet John Dallaire as we approach the main doors & he guided us through the whole process from finding the right car & answered any questions I had. Upon our return to purchase the vehicle there was no pressure & the entire process was easy going.

amy

Apr 13, 2016

As usual, the Toyota service department was accomodating and provided exceptional service.Very friendly, professional staff makes me feel comfortable with getting my car serviced.

DRB123

Apr 13, 2016

Friendly, knowledgeable, and you don't feel stressed out, The place is always clean. The salesman have never put any pressure on my wife and l, even though we may drive a demo. They just treat you right.

ajroth7000

Apr 12, 2016

Friendly, not pushing, and overall a great experience. they spent a lot of time working with me and answering all my questions. I noticed some things that needed to be fixed and they had no problems doing it for me.

royalrn

Apr 12, 2016

I love the service at JW Toyota. Tony and John(Juan) are the funniest guys I have ever met!Great snacks! WE will definitely be back!

SandyZ

Apr 12, 2016

John Juarez was very helpful and courteous. The lady in the waiting area was great and she took good care of me. The sandwich she made was good.

Satisfied Customer

Apr 12, 2016

I had two bulbs for my low-beams go out and the online scheduling worked out well. I received the advice I needed, and had the bulbs replaced for a good price.

Randy Jackson

Apr 11, 2016

Fadil was great and took the time to go over new vs used cars in maintenance and financing. Patient with us as we discussed our options. Never pushy - always agreeable. This is the second time we have bought from Jay Wolfe and the second time with Fadil. Great experience. What made it even better was the personable service Javan gave during our financing. Enjoyable experience.

Samantha

Apr 11, 2016

I always have a great experience here. They are friendly professional and trustworthy. They are consistently improving sales and service. I recommend them for sales and for service.

Twitek

Apr 11, 2016

While it's always painful to shell out big bucks for vehicle maintenance, to have peace of mind in future travels with regard to engine failure. And the occasional expense is better than a car payment in our eyes! Thank you.

M

Apr 11, 2016

Very pleased with how fast my oil change was done on a busy Saturday. My service advisor was also very friendly and did a great job of informing me about what services my truck was going to need

Prius2

Apr 10, 2016

Car towed there. Interactions by phone but high level of trust. Good experience overall. I will return for future needs for maintaining and fixing this car.

Toni

Apr 10, 2016

This is one of several visits to Jay Wolfe over the years and as always the service was superior. My second new car purchase and my adult children have begun shopping with Jay Wolfe as well. I am a devout Toyota owner and firmly belief your vehicles are superior and reliable over the long run.

Toyota

Apr 10, 2016

The service team was great all the way to the young lady in the waiting lounge who provided great service with a very friendly attitude. The service lead was friendly, informative and not at all pushy.

Toyotafan

Apr 9, 2016

I took my Camry in for its first routine maintenance. Everyone I talked with in the service department was courteous and attentive. My car was ready in less than an hour, and they even washed it!

Retired jet mech

Apr 8, 2016

The problem with my high mileage Toyota Corolla was quickly diagnosed and repaired. Tony Toy was very helpful with scheduling my appointment and keeping me informed of the maintenance needed. Thanks Tony!

GARY D HELMERS

Apr 8, 2016

Had oil changed, John let me know what needed serviced on my car. He was understanding that I couldn't take care of them right then.He didn't pressure me at all. Way to go, John!

my2013corolla

Apr 7, 2016

I have used Jay Wolfe for over 20 years, I have received help and explanations about my services that were done. I always feel "at home" there while waiting for my vehicle. Everyone I might see while there is friendly and helpful. I not only recommend buying Toyotas' but also the Jay Wolfe service center

Paw

Apr 7, 2016

I told the David my poblem and he did what I asked. He gave me my oil change free even though the time was a bit over due. That was nice. I will bring Y car back again for service. I did not feel like I was rushed.

Mohler26

Apr 6, 2016

We just moved here from out of state. It is hard not knowing what to expect when you need work done on your car. I was pleasantly surprised with how I was treated and the time taken to help me understand the issue with my car. I was extremely impressed with the waiting area and appreciated the complimentary car wash very much.

P-LO

Apr 6, 2016

Everything was completed better than expected. The car was brought in due to a scratch as a result of a light assembly replacement. The car was in and out with no issues, and the waiting area is very pleasant and a great place to pass the time (and eat)!

Fredricka

Apr 6, 2016

These guys are great! They went above and beyond to take care of me and my car as they always do, I highly recommend them.

Casey1

Apr 5, 2016

John was awesome! I though your frequent buy back program however is a joke!When I went over to sales to determine buy back estimate on my vehicle you could tell the sales manager had not even looked at it! Jessica was pleasant but the sales manager thought it was more important to visit with a co worker! Won't be purchasing a new ride from here!How is that for 25 words! john and Jessica were great but upper management did not finish!

Lifesaver

Apr 5, 2016

Everything went as expected.Quick great service, and the lounge was over the top. Smoothies, are you kidding me!!!Plus a car wash!!!I am coming back!!!

CarolynS

Apr 4, 2016

I new the Certified Pre-Owned vehicle I wanted to test drive and probably buy before arriving. I contacted the Internet group via the web site setting up the test drive. Travis/Olivia replied that I should ask for them when I arrived for my test drive. One very small negative was the young woman at the front desk was very apathetic, no greeting or smile. Although come to think of it, the other Toyota dealership we visited the same thing happened. Too much or too little to do makes them not-so-friendly? Dunno. Olivia from the Internet group came out to greet and sent us to wait for Kenny our assigned salesperson. He was great! Very informative and friendly, not high-pressure in anyway. I mentioned how we were once tricked at Carmax to wait an hour for them to find a better rate and then they came back to us and said Oh no guess we can't beat the rate you already have! Grrrrr! Kenny was very reassuring that it shouldn't be long when we had to go see the finance guy. And it wasn't. Of course the finance guy had to pressure me to get an extended warranty, but I just kept saying no about 4 times until he accepted it. Came back an hour later (needed a driver for my other car) and my new car was ready to go.!! The price I got was just 200 over the Internet price and it was for documentation (Honda charges you $400). The price matched Kelly Blue Book value I expected so very very Happy !!!

Julie

Apr 4, 2016

Previously I had something that needed checked with my 2013 Highlander which I purchased in St. Joseph, Mo. They were unable to assist me with additional help. I sought out the next closest Toyota dealership. Spoke to one your service department members by phone and was able to take care of the issue & said to them, when I'm ready to trade I will certainly be back. So today I am driving a 2016 Highlander,purchased only 7 weeks ago. I cannot give enough Thanks to Randy Borgman and my salesman Fidel.

Don

Apr 3, 2016

I always receive excellent service while here at Jay Wolfe Toyota. I will never go to another dealership to have my service done. :-) best hands down

Kimberly McCauley

Apr 2, 2016

I had an excellent experience at the Jay Wolfe service department on 4/1/2016. My technician Tony went ABOVE and BEYOND to ensure all of my needs were met. Thank You Tony..and may BLESSINGS FOLLOW YOU and Your FAMILY...Kimberly~

Marge

Apr 1, 2016

Fadil helped find the right car for me. My first new car in eleven years. When I sat in a Camry I new it was the car for me. My Camry has all of the safety features on it which I believe are really important. Fadil was patient and explained the features very well. Fadil is the best salesman I have ever worked with.

rav44

Mar 31, 2016

When my old Rav4 died unexpectedly, I was in shock, I truly felt like I had lost a family member. However I knew where to go. The place where my family has purchased half a dozen vechicles. They eased my pain and helped find a great replacement for my old standby, of course it was a newer Rav4. A nice used model with low miles and everything we wanted. In the end they made the transition simple and straightforward. This is why I'll recommend to friends and family, and surely use them for future purchases. Thanks, Jay Wolfe

stickhorse1

Mar 30, 2016

Excellent in all areas. John Dallaire, Sales Associate, JaVan Clayton, Finance Manager and Will Carroll each provided their expertise which resulted in a satisfied and pleasant outcome for the purchase of our 2016 Tundra.

`DanM

Mar 30, 2016

I made an appointment and was in on time and got it back the same day. Quicker than expected and Randy handled a few recall checks I was unaware of.

KimD

Mar 30, 2016

It was a great experience start to finish, I have bought 3 vehicles from this dealership and it has been consistent each time, the people in every department are great.

Cynthia A White

Mar 29, 2016

Very friendly and accommodating...in and out with ease! I brought my car in for a recall service and there was no pressure for anything. Will always use this service department for my needs.

nickles123

Mar 29, 2016

Had a very good experience purchasing a car. they make you feel very important and comfortable. I would recommend this dealership to Family and Friends.

Tacoma1

Mar 28, 2016

Our sales person Kenny Clark was very knowledgeable and was able to help us find the perfect vehicle with everything that we wanted. He did not pressure us and spent the extra time answering our questions. He made sure that the experience was a good one and did an excellent job of explaining all of the features of the new vehicle. I would definitely recommend Kenny to my friends who are looking to buy a new Toyota.

Dadof4

Mar 28, 2016

As usual, Will, Greg and his team do a great job getting us in and out. Can't beat the waiting area either! We got a great price, the process is as quick as can be expected when buying a car and no pressure at all.

Jerad21

Mar 27, 2016

I took my Civic to the Toyota Dealership, instead of the Honda Dealership that is right down the road. I trust the service and know what I am getting with Toyota Service Department. Definitely bringing all of my vehicles to this dealership.

Cargirljan

Mar 26, 2016

I can see why my husband always volunteers to take my car in for service. Your waiting room is lovely, and the food and beverage service are amazing! The young woman fixed the best grilled turkey sandwich for lunch, and had made cookies. I think I could have gained 5 pounds, if you hadn't finished the car so quickly. Thanks for washing it, as well.

jt

Mar 26, 2016

We have preferred the Toyota line for several years and really liked our last Highlander. Looking for the same experience this time also. Appreciated the time and patience as we made our selection.

Marijo

Mar 25, 2016

Great service . Very friendly and estimated time of wait is pretty accurate. I like the lounge with free coffee and treats. Very clean environment . However, I wish they have a more comfy couch where I can rest my head and take a nap since I always work long hours . Otherwise great experience.

Rinardk

Mar 24, 2016

Our salesman went above and beyond. He was very honest and patient with us. He showed us exactly what we were looking for and we ended up buying the first car he showed to us. He was friendly and informative and was very easy to get along with. It was a very late night and we needed to go home to our children so he made an appointment to show me all the bells and whistles on the car today, two days after our purchase. I feel like that was really great.

Littlebit

Mar 22, 2016

Tony was great. Gave informations and recommendations on our car. No pressures to get recommendations done that day. He gave us breakdown of the recommendations.

ljwais

Mar 22, 2016

As always excellent service, very friendly and eager to answer any questions I had. It was very smooth setting up my regular maintenance for service.

Paul

Mar 21, 2016

Jay Wolfe Toyota has the best waiting lounge hands-down. The accomodations are very comfortable and the complimentary foods and beverages are great. Waiting is a luxury.

Pam

Mar 20, 2016

Got me in and out within the stated time frame. Everyone was friendly and made sure I was being taken care of without hovering. Will definitely be back!??

javajnki

Mar 19, 2016

Called Thursday to get 60,000 mile svc completed. Didn't have appt till Monday. Called Moe and he had me bring car in and leave it. Completed svc Friday.

linda2016

Mar 19, 2016

I had an "emergency" trip and needed my car serviced. John fit me in and kept me updated on the progress as I was in a hurry. John always goes the extra mile to make my experience outstanding. His excellent customer care is the reason that I continue to come to Jay Wolfe Toyota.

Manka

Mar 19, 2016

The Service Department at Jay Wolfe Toyota is always excellent. We've been taking our cars there since we moved to this area in 1999. We wouldn't go anywhere else.

Mom

Mar 18, 2016

Matt Layton the technician who did my oil change and tire rotation was awesome! Very friendly and professional. John Juarez was great as well. He kept me informed of the service progress and was very professional. I hope you commend these young men.

Lowanpi

Mar 17, 2016

I was scheduled for a regular oil change, wheel alignment and tire rotation. When I expressed some concern about possible increased oil consumption, Gabe set me up on a special test program to determine if there were any problems. All I need to do is stop by after 1200 miles and if there are any issues they will be addressed then at no charge. Very much appreciated!

Maresa29

Mar 16, 2016

The service techs to the men at the counter, I have always had the best experience here. This time my toddler had gotten car sick on the ride into the service. The techs and desk guys meet me at the car and helped me get all my child's stuff with all its smells out of the car and carried it to the door for me so my sister could come pick us up. They played with my little girl to make her smile after feeling sick. It was very sweet. My husband has a bmw and after every service we get on my car at jay Wolfe he always comments on how he wants a Toyota so he can get his car serviced there. The waiting area is always clean and all the employees always greet us with a smile.

cdv3146

Mar 15, 2016

Saman was excellent in assisting us in purchasing a car. I was disappointed in the restyling of the 2016 Avalon (I've driven Avalons for the past 14 years) and he patiently and thoroughly worked us through other options. After the purchase, he helped set up the electronics in the car and explain the car systems so we could quickly begin to use the new and fun features we wanted in the car. He didn't exert pressure, just gave us information. We have purchased with Saman before several years ago and he remembered that experience. We have confidence in him.

Hfuge

Mar 15, 2016

Randy was very friendly. You could tell he was having a great day and was happy to be there. He's what made it a 5 star experience.

Anthony1

Mar 14, 2016

I wouldn't take my truck to anyone else. The people are real professional. They will sit down and tell you exactly what you need and what can wait.

els

Mar 13, 2016

Yes, your Toyota service center would be recommended . Your service center has quick and courteous service without feeling rushed. It is a very friendly atmosphere,

Carey, Keith &Carolyn

Mar 12, 2016

Always a great experience. We have two Toyotas and take them both in for regular service/oil changes.If buying again would choose this location.

Chris

Mar 12, 2016

Quick friendly service. Change the review process to a questionnaire with an optional comment not required. Many people will not complete the comment section and therefore quit submitting the review when it is required.

Lee123

Mar 12, 2016

I arrived about 8 minutes before my appointment time. The staff greeted me and immediately logged me in. I asked to see a Toyota Tacoma and a customer service lady went and got one and drove it to the building. I didn't even have to walk around looking for the truck. Customer service is not the sales staff so there was no pressure to buy. Great way to look at a new vehicle if that's all you want to do is look.

Mpvl

Mar 12, 2016

Had an oil appointment at 815am, service guy recommended that I needed to get an alignment done because he said it was wearing my tires out. I was planning to get new tires anyways so I guess I wasted my money on alignment done. My plan was to spend $70 on oil change but I ended up spending $189 with an alignment done.

Scott124

Mar 12, 2016

Everything was perfect Randy did a excellent job and fixed what he said he would and in a timely matter . They treated my car like it was there's and explained what they did . Great customer service

Angie1975

Mar 11, 2016

I like Gabriel, everytime I call he's very helpful and friendly. When I walk in he greats me by name and when I leave he gives me the truth about my car. He's the reason I come back. Great Job!

bigal78

Mar 11, 2016

I purchased a 2001 Toyota Tacoma from Atlanta Georgia. Really easy experience! Staff was great, and very helpful. They made purchasing the truck from out of town easy!

hhormozdi

Mar 11, 2016

The rep in the service department was respectful, thorough, and professional. He did a great job and I'm so glad that he was my agent.

happy toyota customer!

Mar 9, 2016

We have been going to Jay Wolfe Toyota for over 20 years and will continue another 20 years. Our family relies on the Service Department to be honest, offer fair pricing and to always have time for us.

JAY WOLFE

Mar 9, 2016

EXCELLENT SERVICE AS I HAVE COME TO EXPECT THE 15+ YEARS OF BEING YOUR CUSTOMER. LOUNGE IS A EXCELLENT WAY TO WAIT FOR A VEHICLE.

cameronlenahan

Mar 8, 2016

Great, efficient and friendly service. I usually don't go to the dealer for service, but think my mind might have been changed after this experience with Randy and his team.

CephusN

Mar 8, 2016

I appreciate the promptness to get my vehicle in as soon as I showed up even though I was 30 minutes early for my appointment. Randy was friendly and had me checked in in no time.

peedub

Mar 7, 2016

I always have my service done here. The staff is very courteous and knowledgeable. they go out of their way to make you feel comfortable.

mking

Mar 6, 2016

Only needed an oil change to begin, but recall item was added (which required a software download). Whole process took less than 1.5 hours.

donb

Mar 6, 2016

Saman was a great help in every step of the process. Made everything a whole lot easier. The car was found quickly and the deal done in just a matter of days.

cheryb

Mar 5, 2016

John, the Assistant service manager was AMAZING! Fast, SUPER FRIENDLY service - love him! and the waiting area is a 5-star experience - thank you for providing such a comfortable environment (tv, wifi, lunch!) while we wait! I can't say enough about how great you all are :) We've been return customers for years and will continue for years to come! (p.s. please give John a raise and a new car - he's that great! *grin*)

single, older woman

Mar 5, 2016

At check-in, it was recommended that my car receive unexpected additional service. The customer service rep was very patient in explaining the need, even taking the time to talk on the phone with my son-in-law! During servicing another need was discovered. Although these costs were more than I had anticipated, Darrell did not pressure me, but guided and helped in making that decision. He called twice to update me. I think their customer service is superb!

Tal

Mar 5, 2016

This was very quick and the lady in the kitchen was so nice and friendly to anyone that walked in.She was able to multitask better than anyone i've seen back their before, pat her on the back.The men working on my Prius were very nice and quick to get me out the door, good job.

njs

Mar 4, 2016

Had Missouri State Inspection done. Was completed by the Service Dept at Jay Wolfe quickly. I have all my service on our Highlander done here.

Retired jet mech

Mar 4, 2016

Jay Wolfe Toyota and their customer service always deliver exceptional service for my Toyota vehicles. You guys knocked it out of the park again! Thanks!

lllee52

Mar 4, 2016

John was very pleasant to work with.told me what to expect and time needed. out in less than 1 hr.very comfortable waiting area

LUNGS

Mar 4, 2016

EXCELLENT CUSTOMER SERVICE BY RANDY QUICK, EFFICIENT AND THE BEST SNACK BAR IN TOWN.EVERYONE IS SO FRIENDLY. FORGOT TO MENTION RUSTY IN PARTS, WHILE THERE FOR SERVICE NEEDED SOME ITEMS FOR MY CAMRY, COULDN'T BE MORE PLEASED.

baarskie

Mar 3, 2016

Randy Borgman is THE MAN!!! Awesome customer service! I always look for him when I bring my vehicle in for whatever. I've also worked with Tony Civella, also 5star rating!

DB/DRIVER

Mar 3, 2016

Very thorough inspection of my 2005 Toyota and explicit explanation of necessary repairs and adjustments. Thank you so much....we are making a plan to get all the work done.

Don67-2016

Mar 3, 2016

Service has always been courteous, fast, and extremely helpful. Often, they have had our service completed on time or even ahead of when we expected it.

tacoma-guy

Mar 3, 2016

I had to have a molding installed on the roof of my pickup. Bing, bang, boom. Two donuts, some coffee and an hour later the work was done. A hand shake with Tony Civella and I was done the road.What is not to like? Nothing actually.

Tom

Mar 2, 2016

Only went for a quick oil change. Was out in a reasonable amount of time. No hassle. Car looked great after being rinsed off. Good people!

VALall

Mar 2, 2016

I went to just look that day, i had been searching online for some time and spotted the car the day before. I was impressed with Jessica she was very nice and friendly, knew her stuff and answered my questions. She helped me decide to go ahead and buy. Her manager Mike and the finance lady, Katie were very nice and helpful as well. I bought my last toyota with Jay Wolfe 16 years ago, time for a new one. Thanks!

redfusion

Mar 1, 2016

Knowledgeable People - Not high pressure- Good deal - Took time to work with us on timing and our wants and needs in a car - John took time to explain electronics and set up phone. Pleasant overall experience.

Jayce183

Mar 1, 2016

My wife and I worked with Ed Young last year to update my wife's car and because of his professionalism and friendly service, we returned this year to update my car. Buying a car may not be quick, but at least here at Jay Wolfe, it won't be terrible.

Joelflug

Mar 1, 2016

My service experience was good as always. Your staff is always friendly and hospitable. My visit did not take as long as I expected so as you know time is valuable and their is very much appreciated.

jsellers22

Mar 1, 2016

I always have a wonderful experience at Jay Wolfe. I trust the service I'm getting and always am treated with such kindness and set at ease that my car is getting the best service possible.

Lee

Mar 1, 2016

Tony Toy was the person to heck me in. He is AWESOME. I was scheduled for a tire rotation and oil change and Tony advised me that I didn't need the oil change yet so I only got the rotation which was done quickly. Additionally I was having somebluetooth issues but Tony helped me get that. Issue resolved.Great visit

Lucito, Pam

Mar 1, 2016

This was the easiest car experience I had ever had-didn't feel pressured at all and had all of my questions answered and felt like a valuable customer. Overall was very satisfied

Cherylathotmail

Feb 28, 2016

Very good fast easy went well they made me feel like I matter. Went through my car and made sure that I was informed about the service

kcknipps

Feb 27, 2016

The Maintenance Required Soon light flashed on my dashboard at 3:00 pm, and I was leaving in the morning for a 2800 mile trip over 2 weeks. I called and found out my new Prius was due for an oil change. They fit me in right away and by 4:30 I was on my way. Everyone at the Service Department at Jay Wolfe is always so pleasant and helpful. I've been going there since before they were called Jay Wolfe Toyota, and have always had good experiences with Service. And their waiting lounge is the best waiting area of any car dealership I've been to anywhere in the US. Comfortable chairs, complimentary sandwiches, paninis, fruit, snacks, beverages. Pleasant server who brought my hot panini to me. Several TV's, magazines, newspapers, tabletops, flip desktops. Lots of room to be comfortable while you wait.

Qtrhrsefans

Feb 27, 2016

Randy Borgman kept us informed throughout service. He was friendly and honest. Love. Being able to have a sandwich and drive while we wait. This keeps us returning. Without this we would use a local garage.

Toymaker

Feb 27, 2016

Easy in and out on a day I needed to drop off my car and head to work. A loaner was provided.and ready to go. Had plenty of time after a full day of work to get back and pick up my car.

Tc

Feb 26, 2016

Would suggest to all my friends. Quick and easy. Everything as promised Michael was a joy to work with Enjoyed the dealership and friendliness I experienced

bellabug

Feb 26, 2016

Time for my next mileage check up and again a great experience.1. Scheduling was a breeze and I was able to get right in2. Receiving was quick, no hassle and friendly, they were prepared for my vehicle3 Waiting, was pleasant great lunch, wi-fi, etc. Didn't loose part of my day due to service. Friendly waiting area lady.4. Done in record time! Listened to some questions and answered with respect and clarity5. On my way in a clean car,This is the same experience every time I bring my vehicle in,,,, Consistently HIGH customer service and care for my vehicle and me!Thank you!

jeansteelman

Feb 26, 2016

I was in for my 30,000 mile check-up and Gabriel O'Brien set it up that only what my car needed would be done since I had already had some of the maintenance done. He offered another service that Toyota was recommending, but made sure that I knew that it was up to me if I wanted it done.

LisaB

Feb 26, 2016

John Juarez was friendly and professional. He listened to me on what I wanted to service and recommended services to be completed on my next visit. The waiting area was fantastic! Overall I had a great experience and I will be back.

Bernie Thomsen

Feb 25, 2016

I took my 2015 Highlander in for the 10,000 mile tire rotation and oil change. Got that and a new battery. I had noticed it had not cranked as strong as I would have liked, but did not say anything to the dealership. They discovered it themselves and replaced it. That gives me confidence that they take their checkups seriously.

culey

Feb 25, 2016

After 30 years of marriage we made our first new car purchase. From start to finish our experience was stress free. I would like to thank Quentin Daniels for that. He was amazing! He was knowledgeable on all the ins and outs of the Tacoma. If we asked a question, he knew the answer. I liked the fact that he was not pushy. Everything in our experience was 5 star. I would highly recommend Jay Wolfe and Quentin Daniels, we most definitely will buy from there again.

tomlin

Feb 25, 2016

The service is great.We have always had excellent service. Yesterday, David met us at the car, he was there before we got out. Outstanding young man.

VF

Feb 25, 2016

We purchased a RAV4 and the buying process was professional and expedited efficiently. I am a Salesman and I know and understand the selling and buying process and the salesman Mark Lindsay was outstanding!We explained what we wanted, He understood and found the car we requested in a few days. At the time of purchase and picking up the car he went through with us all the features of the car that we had ordered and helped us set up the navigation and communication system. I recommend him highly for his honestly and follow through, what he promised he delivered!

red bonnie

Feb 24, 2016

My husband first talked to Rodney. When we arrived for our appointment he was busy and John stepped right in and finished the paperwork so we wouldn't have to wait. Upon returning Rodney was ready with the paperwork and walked me to the car They were both very friendly.

Terri

Feb 24, 2016

Tony is very nice. My oil was changed and I was out of there within an hour. It also gave me a chance to look at new cars.

TJ

Feb 24, 2016

great experience,went beyond the call of duty. Can't say enough great things about Jess.V. She is awesome. No pressure. Very ice group of people to work with.

Wanda

Feb 24, 2016

I had an appointment for 3:30pm and called and asked if I could come in at 2:00, he said,"Sure." I came in and was out in less then an hour. Everyone is always nice and professional.

cac,ksc2

Feb 24, 2016

Wonderful service all the way around! Jay Wolfe Toyota and Tony Civella are top notch. I'd recommend this dealership and Tony to any family member or friend.

DCJKC

Feb 24, 2016

Had an excellent experience. Tony is always exceptional and especially yesterday as I was scheduled to catch a flight for business purposes. I was in for an hour and plenty of time to spare!

Mark2005

Feb 24, 2016

Excellent Service Tony was so informative. Every time I have questions pertaining to any service issue, he always knows exactly what direction a customer needs to take to achieve the best result. Thank you Tony

mlazio

Feb 23, 2016

On my recent service visit Randy Borgman really listened to my concerns and followed up with me and made recommendations that saved me a good deal of money in repair costs. This kind of service is unusual in these days. It should be the rule rather than the exception. Thanks Randy!

susan928

Feb 23, 2016

Best car buying experience I have ever had! No pressure, no games, just quick and easy. Fadil was knowledgeable, professional, and very helpful. Would buy another car from him in the future.

JDS

Feb 22, 2016

John Dalliare made the purchase of a new vehicle very smooth. Due to my work travels the timing of our being able to pick up the vehicle was extended. John never complained and made the process easy.

Barb

Feb 21, 2016

Jay Wolfe Toyota has friendly and helpful service. Their quality work is always good. I was able to bring my computer along and get some work done.

Jay/Becca

Feb 20, 2016

Always great service without trying to "up-sell" me on a bunch of stuff. The wait time was not too bad and the waiting area is nice.

Mindy

Feb 20, 2016

Thank you for always being friendly, conversational, and honest about my car. I appreciate not having things offered if they are not really needed. I appreciate walking in and seeing John. He also always responds quickly to offer help as soon as I arrive.

njs

Feb 18, 2016

Had 70K service performed on Highlander including Window button recall. Service was fast and efficient. The advisor was courteous and took care of everything. Jay Wolfe's service is always excellent.

minnessouri

Feb 17, 2016

Efficient and accurate servicing.Service department maintenance of vehicle record ensures servicing is up to date.Online scheduled visit works perfectly. Customer lounge and accommodation are first rate.

stranger

Feb 16, 2016

We chose our RAV4 on line, found it had been represented accurately and honestly on the website, received a very fair deal, salesperson, Michael, was easy to work with.

kelly555

Feb 16, 2016

I wish the GM would pass along to Toyota that their auto starts are not very good the range is not very far. I think there is room for a lot of improvement there. And they need to let folks know that there are after markets available. But the dealership as a whole is very good. The staff is very friendly and helpful.

Mark

Feb 16, 2016

I came in for a regular scheduled maintenance . You always make it great. Friendly staff, clean waiting room, fast service, and over all great 45 mins.

jmha8f

Feb 15, 2016

Everyone was so nice, the facility was very clean and I was shocked that all the food and drinks were free!!!! Adam's Toyota in Lee's Summit would NEVER offer any of that. I'm a fan of Jay Wolfe.

minuteman1636

Feb 15, 2016

This was roughly my fourth service visit but I was very disappointed and am now suspicious with their work. The dealership had done a wheel alignment roughly 10,000 miles ago and tried to sell me one again. When I pointed out the fact they had recently done an alignment and my concern with the quality of what they are doing I was told they would take another look. About 30 minutes later, I was told all they had to do was put air in a couple of tires to get their alignment machine to work properly. Really? Air in my tires? If air in the tires throw off the alignment machine shouldn't the technicians check air pressure first before trying to sucker the customer out of $200? Needless to say, I am very suspicious of the dealership now and the quality of service they provide.Gabriel was nice and professional....I feel the management is behind the shady promotions of the wheel alignments though.

Shud1964

Feb 15, 2016

We are very satisfied with the service we received from Jay Wolfe Toyota. We are long time customers and would not go anywhere else for our service. We are thankful they took care of the oil consumption recall on our 2009 Camry and we are enjoying our 2016 Camry!

richard123

Feb 14, 2016

Test drive. Two days later called and made offer. Went in did paperwork, My second car from Jay wolfe and next will be from them. Do me a favor and ask for Jessica.

lisavip

Feb 14, 2016

I have been to the dealership and the service center many years and everyone is so nice and helpful and they do an excellent job at everything. I have never ever had a bad experience.

samson01

Feb 13, 2016

All staff were friendly, professional, and helpful. The service technician address my problem and concern and obtained the Service Manager. The Service Manager address my problem and wrote up the service ticket. They put the new window seals on my car and I was very pleased.

FloBatts

Feb 12, 2016

Tony was very nice, helpful and made sure I understood what they were going to do for the service of my car. The lobby area was very clean and very accommodating

PppPpppppp

Feb 11, 2016

Had my 2013 Rave 4 serviced : for the two years or 25,000 miles. Jay Wolfe is always on time. Everyone is knowledgable, polite very nice. I wait for my car to be serviced, great area to have a cup of coffee with a cookie or lunch.

schradercarl62

Feb 11, 2016

I had to wait awhile but did not find anything took out for run it is betterThey put air in tires toorotated tires

warren.janet49

Feb 10, 2016

I had an inspection done, and Randy was very helpful and efficient and professional.he treated me with respect, and I was very happy with his service

Green2016

Feb 10, 2016

The dealership and their team is very pleasant to work with and not pushy. They will do what they can to make your car buying experience a good one.

Basalt.309

Feb 9, 2016

Even though I just got an oil change and I had a coupon for $14.95, I was still treated like I was spending thousands!!! This place is incredible. I would like to just go hang out in the waiting room and read a book with a nice smoothie.

Lauren92

Feb 9, 2016

Whenever I need maintenance done on my Toyota I only got to the Toyota dealership in Tiffany Springs. The speedy and friendly service keeps me coming back time after time.

Dori

Feb 8, 2016

I have always been very pleased with service received at Jay Wolfe. I worked with Tony C on the phone and with John when I brought the car in. Both were very helpful and got the problem figured out and fixed.

Jennifer

Feb 8, 2016

I had a great experience at Jay Wolfe when I purchased by 2015 Prius C. John D. went above and beyond to get me the best deal and make the process enjoyable.

Preston

Feb 8, 2016

Great customer service. The service was finished on time. The waiting area is clean and comfortable. The service advisor was friendly and knowledgeable. I hate filling out reviews that require a minimum number of words. I normally don't fill out them out for this reason.

Todd

Feb 8, 2016

Excellent experience, great customer service, service finished in reasonable amount of time. Waiting area is clean, comfortable, also serving of food & refreshments is a great customer oriented experience.

MicheleC

Feb 7, 2016

It's always quick and they are very accommodating. Tony was extremely helpful. The wait is never bad, because they'll feed you the whole time you're waiting.

c4616

Feb 7, 2016

Excellent service, i had an appt on Monday but brought in early to leave. They were able to service my car on sat and get it back on the same day. Wow.

Camrygirl

Feb 7, 2016

I love coming here to get my car taken care of! Super friendly staff, quick service, amazing coupons..& an absolute lovely "waiting room" experience... It's always a pleasure.., thank you

Sandy

Feb 6, 2016

40,000 mile pre-paid service. Quickly done while I waited and I very much appreciated the car wash. Gabe explained details to me and when next service should be.

Nesco

Feb 5, 2016

Thanks for taking care of my car. It's nice having the security of a reliable vehicle to transport myself and my children. I appreciate the hospitality also while waiting for your vehicle.

C Baker

Feb 5, 2016

I came in for an airbag recall. I knew to expect a 60 to 90 minute wait, and it came in just at 90. My car got washed which was nice. There was a rusty colored smudge on the dash from the work performed. The word "airbag" is now lit up on my dash at all times, whether or not the dash indicates "on" or "off" depending on passenger seat weight. I was told the light is supposed to be always on (though that was not the case before this service).

cheryl

Feb 5, 2016

Overall experience was extremely positive. Questions were answered thoroughly and with clear statements. Tony was extremely helpful and friendly. Results were clearly explained to me.

4runner peg 13

Feb 4, 2016

John was very friendly answer my questions. Service was great! no complaints here. Waiting area enjoyed meeting new friends, lounge was nice very cozy! Thanks John!!!!!

jensue

Feb 4, 2016

Online scheduling is convenient and easy. The waiting space is comfortable and accommodating. The service associates are friendly, helpful and professional. I will continue to come to Jay Wolfe for future service.

kyla52

Feb 4, 2016

Jay Wolfe and specifically Kenny Clark were fabulous. They worked with us to agree on a price that we could agree to. Fairly fast processing of the sale. Great products!

Suaxe8

Feb 4, 2016

Randy went above and beyond to accommodate my appointment on Wednesday. I went in for an oil change but discovered my minivan needed 4 wheels alignment. Randy helped me to fix the problem with a reasonable price... He honored the coupon I received from Jay Wolf email. He even washed my dirty van even though the weather was cold!Thank you Randy for a job well done!Kim

Sedgwick32

Feb 3, 2016

Everyone I came in contact with was very friendly and professional! I dropped my van off a day early thinking I would pick-up the following afternoon. They had it finished a day early. I was very impressed. Great service team!

Tk123

Feb 3, 2016

Always receive friendly and courteous service! I bring 2 cars here for regular service so I am familiar with several of the employees. No complaints after multiple visits and would highly recommend this shop!

BLACKANGEL32076

Feb 3, 2016

Randy was awesome. He's the man. He found a coupon that saved me $30. Also, xxxxx to the lady at the lounge who gave me my coffee.

J25

Feb 3, 2016

Jessica was very helpful and nice. When I walked in she greeted me with a smile. She was very patient and helped me find the best deal and car for me. She explained very thing in simple terms. She made my first new car buying experience a positive one.

Hunter

Feb 2, 2016

Gabriel was very respectful of my time. My car was serviced promptly and out on time. Gabriel went over the 50,000 mile inspection with me and discussed what would be upcoming so I could plan my next oil change.

MissSeiler

Feb 2, 2016

I cannot say enough good things about my experience buying a new car last Friday. I worked with Ed Young who was extremely patient with my many questions. I never felt pressure or any anxiety during the entire process. I've already given his business card out to my neighbors.Ryan Phllips was also great to work with.

repeat customer 67

Feb 1, 2016

We had been contemplating a new Toyota for several months and decided the time was right, Did a test drive, picked out the color over 3 months time. All went well.

scott

Jan 31, 2016

Quality work. got me in and out as scheduled. kept me updated along the way. After bad experience with another dealer, working with these guys has sold me forever.

avc1230

Jan 31, 2016

Joe Cardello and his staff are the best in kc. They found me the car i was looking for made my wife and me very happy. Great dealership!

James

Jan 31, 2016

Has purchased 3 new SUVs there over 5 yrs and all services done there. Been always happy with them. I have Toyota care so everything has been covered so I can't say if they are reasonably priced or not but the sales and services have always been excellent.

HybridHarry

Jan 30, 2016

John Juarez was great at explaining our options and worked with us on service coupons from the web. He was very helpful as are all service managers at this dealership.

pcride01

Jan 29, 2016

Did his best to insure I made my work appointment timely. Always great customer service focusing on what I need vs trying to sell me more work. Was skeptical when my old service manger I trusted retired, and recommended him as similar in style. Luckily they were spot on. Gabriel rocks!

Cengle 63

Jan 28, 2016

I was right and right out, that is the way I like it. Everyone was great and my car was so nice and shiny after the car wash.

IlikeTony

Jan 28, 2016

Tony our service man listened and remembered everything we talked about. He kept us informed about the cost and timing of our repair. We were in and out quickly when we dropped off and picked up our car. My car feels smoother to drive after the repairs.

JO

Jan 28, 2016

This was my first visit to your service dept.I was very pleased with the friendliness of the employees .I was pleased with the competency of the technicians and the service advisor.

Charles Cornelius

Jan 27, 2016

Greeted in a friendly manner and the wait was not too long for my Toyota Care visit. My only recommendation to improve is that they didn't explain what the details of the service were. It was on the invoice...and I should have asked. That evening, my husband asked me what services they performed...I didn't know for sure.

ktferg20

Jan 27, 2016

Fadil is always very caring and professional. He doesn't try to sell me all the cars I cant afford. He is not pushy at all! He listens and does the best he can to get me what I need for the price that works. I will always go through him!

tacoma-guy

Jan 27, 2016

Exceeds my expectations in all areas and with the employees I have dealt with.And Tony Civella is a great asset to the company too.Cecil

Tom

Jan 27, 2016

Purchased a new 2016 Toyota Tacoma from Jay Wolfe. The process was painless thanks to Aaron Ramsden. he was very responsive and answered all me questions.

Eileen

Jan 26, 2016

Assistant service manager Gabe went over what services were recommended for my 2012 Camry that only has about 18,000 miles on it based on time, rather than mileage.

geoff

Jan 26, 2016

I recently purchased a pre-owned 2015 Rav4 from the dealership, my salesperson was JessicaEisman. The entire process was relatively painless and only briefly negotiated on price for my ancient trade. I do recommend the dealership at least based on my purchase, which by the way was cash so I didn't have to deal with financing, except to the extent that a credit check had to be run.

KolbTwinstar

Jan 26, 2016

Dealer Lost the key FOB to our new Toyota Prius!They say it happens a lot! Need a NEW system to not lose them again!

ettertamara

Jan 25, 2016

I had my car stolen and once the police found it, I had it taken to Jay Wolfe Toyota because that's where I'd purchased it. The estimate that they gave my insurance was to rekey my car and detail it for $387.61. They said that everything else wrong with my car was basic maintenance repairs. When I picked up my car, they hadn't bothered to even so much as scrape the snow off my windows. The interior detail job that my insurance paid for wasn't done nor had they even given the courtesy car wash they say comes with all service work. I mean, the freaking marker stuff from the tow lot was still on my windshield. The service dept was closed so I was able to get a random sales person to scrape my car. I asked a sales manager if he knew why my new key didn't have a fob. He told me that not all keys come with a fob. My question then was...well why didn't the service member (Gabriel, I think) add that to the estimate to my insurance?? Who wouldn't want a fob with their key especially if it was stolen with the car AND the insurance was paying for it? Even if you didn't know that it was taken, why not at least ASK? Because they simply don't care. Anyway, so I drove my car home and noticed that my brakes were worse than they were before. I called Legends Toyota to make a Saturday appt to replace my key fob and to look at my brakes. The service manager there told me that my brakes were so bad that they were metal on metal and that, legally, they'd have to have me sign a waiver if I elected to not have them serviced. Can you believe that?! Jay Wolfe KNOWINGLY gave me back my car with NO BRAKES and no warning about the condition of my brakes. No mention of a waiver, no estimate, NOTHING. Why? Because THEY SIMPLY DON'T CARE.

pjs765

Jan 25, 2016

Randy Borgman, Wolfe Service Rep., made sure the rear window issue was addressed, removed & re-positioned, as well as providing a loaner car during this process.

Zoey10

Jan 25, 2016

This is my first car and I just love the service that they give, so friendly and they explain everything in detail. I will go back!

Satisfied buyers

Jan 24, 2016

Facility and staff were fantastic from top to bottom. We felt right at home, no pressure and no silly games. We will definitely be back and recommend Jay Wolfe to our friends.

Anonymous

Jan 24, 2016

Everyone I dealt with was friendly and easy to work with. This was my first new car buying experience and first time to Jay Wolfe and they made it simple.

Sharron

Jan 23, 2016

I was in for an oil change, but to my surprise a new water pump was needed. Randy was very informative, in fact he showed me where the pump was leaking. Thank goodness it was taken care of when I was there. Just don't know what I would do if the car broke down on the highway, or on the country roads. A big thank you to Randy for being so helpful.

Musports1823

Jan 22, 2016

I was in and out with my oil and tire rotation in about 20 to 30 minutes, plus while I waited there were plenty of great things to choose from in the cafee. Everything went beter than expected.

customer

Jan 22, 2016

Brought my Rav4 in due to the recall notice I received from Toyotaregarding the growling noise. Was told that the right rear tire hada flat spot and that was the cause of the growling noise. So, weshall see once the tire is replaced. However, the customer servicerep, Gabriel was great!

Jessica512

Jan 22, 2016

I have been to this dealership multiple times to get my oil changed and have felt like I was a little taken advantage of. I don't know cars and I don't know what's important and what isn't to take care of right away. This was the first time where I felt like randy was very honest on his opinion of what was important and what could wait. I did not feel like he was just trying to see how much he could sell me and I GReATLY appreciated that. Also this was the quickest visit I had as well which was great because sometimes it can take quite a while for them to service my car. I have not been very satisfied in the past but I will probably request to work with randy in the future because I trust his opinion.

fluffy

Jan 21, 2016

Gabe is very effecient. I wish they wouls have been able to hear the noise the car is making at the visit. I understand the need to order in parts. I will be back.

Sara

Jan 21, 2016

Work was completed in 70 minutes. Work was done as I had requested and service tech actually modified to better fit my needs (replaced filters and had battery terminals cleaned). I did NOT need my tires rotated. I appreciate his ability to accommodate what was needed for my particular vehicle at this juncture. Thank you!

WestMoSteve

Jan 21, 2016

With 440,000 miles on my 2003 Camry that I bought new at Jay Wolfe Toyota and still going strong, I finally realized that I was never going to wear it out. But I really wanted a new car, so I moved up in class with a new Avalon hybrid. So it's good for the environment and a great environment for me in the driver's seat. I love it. The staff was friendly and helpful. If I get anywhere near that longevity out of my Avalon, I'll be happy. Then I'll go back to Jay Wolfe again. Incidentally, I kept my Camry because I couldn't bear to part with it and think it still has a lot of good miles left in it.

yburke99

Jan 21, 2016

These guys are great at service-- have been going there for over 25 years now. Never a bad experience and I have owned Toyota's exclusively for 35 years.

Pleased Retiree

Jan 20, 2016

It's comforting to me to know issues with my vehicle are handled or not as needed. I made an appointment because of noises with the fan and car not quickly starting. I thought it might be the battery. When I went to my appointment, the fan was not making noises anymore. They checked my battery on the Multi-Point Checkup and it checked out fine, Since it was time for Cooling System Fluid Exchange, I went ahead and had that done. That means the vehicle is up-to-date with all maintenance and I have the assurance and security of knowing it's in good shape for this cold weather.

SandraBane

Jan 19, 2016

Our battery died in our Prius. We took it to Jay Wolfe. Even though they were very busy because it was Monday and a holiday, they fixed the issue.

Ergin Bostanci

Jan 19, 2016

He was super nice and helpful. I was waiting the asked me to come forward and he did take care of me. He gave me ideas and we decided to do what is next for the car. That was awesome.

Oh what a feeling

Jan 18, 2016

Really enjoyed working with Aaron Ramsden. He was most professional and polite and worked with me on scheduling a visit and test drive. I had a 3 hour plus drive to Jay Wolfe and arrived close to closing. Aaron took his time and I didn't feel rushed. This dealership, salesman and the auto I purchased were very well represented.

toyotafan

Jan 18, 2016

My salesperson was waiting for me when I arrived and did not waste my time. Everyone I encountered was easy to work with, accommodating and professional.

aTOY2nv

Jan 17, 2016

Most professional and customer friendly service in town. I love Toyota and jay Wolfe is like family. I will forever be a Toyota owner because of the family the helped create.

ezridellc

Jan 17, 2016

As always I satisfied with everything.All very nice, friendly, very good price.the level of service is always at a high level.As always Michael Margolin very good care of me

dayager

Jan 15, 2016

I always enjoy my trip to Jay Wolfe Toyota. The staff treat you like you are an individual and not some obstacle that needs attention. They are quick and thorough and accurate in the work that they perform.

Happy Toy Owner

Jan 14, 2016

From the phone call to set up the service appointment to driving away, everyone was courteous, knowledgeable and friendly. I was able to make the appointment at a time convenient to my schedule. I was greeted by John Juarez, the Assistant Service Manager, with a smile upon my arrival. The service order was entered quickly. The waiting area was clean and inviting. Check out was a breeze. My car was ready and back on the road within an hour. What more can you want or expect when having your car serviced?Jay Wolfe Toyota is where we bought our car in 2007 and have had nothing but professionalism from then to now. Thank you, Everyone, at Jay Wolfe Toyota - especially the service department guys!

Kara

Jan 13, 2016

My service for my vehicle was handled very professionally and efficiently. Ryan also worked with our busy schedule to make sure we got the service scheduled at a time that worked well for us. Thank you.

Nirmal

Jan 13, 2016

Our service rep was excellent presented the facts honestly. We were very impressed with the non-sales technique of explaining of to maintain and sustain your car in a good condition.

P-LO

Jan 13, 2016

The wait time might be the best part....lounge with any snack imaginable. Courteous and friendly staff that go the extra mile and always good work. Thank you!

Pleasedcustomer

Jan 13, 2016

I was treated like royalty during the entire experience and have never been disappointed at this dealership! From the salesman to service to the lady in the waiting area...hands down by far the best dealership I have ever experienced. Keep up the extraordinary job.

RC

Jan 13, 2016

I am amazed at the quick and courteous service we always receive at Jay Wolf Toyota. Every time I walk in the door I feel like I am an important person and they are happy to see me. My daughter turned me on to them and I will never go anywhere else. From their clean spacious & comfortable atmosphere of their show room to the fantastic maintenance dept. down to the complementary "mini diner" I have been happy and completely satisfied everytime.

Tasha18

Jan 13, 2016

John took great care of my service at the dealership. he addressed all my concerns in a timely and respectful fashion. I will definitely be coming back to John for my next service

Ashlea Sanders

Jan 12, 2016

The Service Dept. at Toyota is top notch! The guys there all treat me like family. I have never seen anything less than superior performance every time I bring my truck in. They always go above and beyond my expectations. If you are waiting for your vehicle, their waiting area is better than Starbucks. They have a snack bar, TVs, tables, nice comfy chairs, and free wifi. And - if you are lucky enough to end up at Tony's counter- it will most likely be the high point of your day.

Buzz

Jan 10, 2016

Gabe O'Brien makes you want to come back to his podium for service, each time I come in. He was professional and courteous, representing Toyota.

Ladyflybeagle

Jan 9, 2016

I've been a Jay Wolfe Toyota customer since 2008 and have always been pleased with the guys in the service department. On this trip I had a problem with my 2010 Corolla and the guys worked really hard to diagnosis the problem correctly.

Agiesler62

Jan 8, 2016

Very professional and courteous. Work done in timely manner and all staff very friendly. I have new IPhone and needed help getting it connected. Randy offered to do it and I appreciated his help.

BunE

Jan 8, 2016

Late in the day, running late...That was me. John laughed it off and the team got to work. I sat down to work a bit and clear out some emails and before I hit my stride he popped his head in the waiting room, gave me the thumbs up and I was on my way.

Crimsonguard6

Jan 8, 2016

I've been going to Jay Wolfe for parts and service for the last 6 years and every experience has been a positive one. We had our oil changed earlier in the week and at some point during the process the TPMS light came on and stayed on. The service tech was quick to identify the problem and fixed it at no charge. This is just one example of the great service we've always gotten and the reason we bring our Highlander there for everything.

fern straight

Jan 8, 2016

I brought my Toyota Corolla in for an oil change with replacement of cabin filter. I really didn't need to replace the filter at the time but did it any way. The visit was "truly exceptional."

Andiben

Jan 7, 2016

I scheduled an appointment for an oil change online after receiving a coupon. Scheduling was very easy, they took my car in as soon as I arrived and, although I had an hour wait, I didn't mind as I relaxed in the comfortable waiting area with free coffee and a donut. After a long day at work, I enjoyed the down time and my husband enjoyed not having to change my oil! Rodney Foushee was the assistant service manager who assisted me and he handled my appointment efficiently and with a pleasant attitude. I will recommend the service department to others.

mulcher

Jan 7, 2016

Tony's attention to detail and addressing my particular needs was impressive. I did have to wait, but my repair took a bit. I enjoyed the service waiting room.

Todd Brown

Jan 7, 2016

The experience was great. David did a great job. The cafe was great also. I was able to work while in there and have lunch.

amy

Jan 6, 2016

Very professional and courteous service. The prociess to schedule is convenient and hassle free.Everyone there is super friendly.. Worked was performed in time promised.

BullInAChinaCloset

Jan 6, 2016

Saman from sales helped coordinate my service during a very busy work week. Amazing asset. Wish I could hire him. Keep up the great work.

AliceK

Jan 5, 2016

We suspected we needed a new starting battery and arrived at your dealership without an appointment.We were greeted and welcomed by your employees and our car was taken for service and we wereshown to the lounge area and told we could have sandwiches , drinks & snack free of charge while we waited for our car repair. A new battery was installed in our car and we were on our way back toIowa around an hour after our arrival. We were pleased with our total experience at your dealership.Thank You

johdavis

Jan 5, 2016

I was very happy that I did not feel pressured. They explained what work needed to be done and what work could wait. They also identified a minor issue that could have caused headaches later and resolved that before they released the car.I love the waiting area.

JMoore

Jan 4, 2016

I drove from southern Arkansas to get a vehicle at this dealership. Everyone was very easy to deal with and easy to get on the phone when I had questions.

Pleased Retiree

Jan 4, 2016

I've been a customer of Jay Wolfe Toyota for over 20 years. I've followed them from one location to another. Why? Because I always feel valued and my vehicle is always in good condition. I've never been disappointed in the various services received on my Toyota cars. Rodney was so courteous and explained what was going to be done. When a Terminal issue was discovered, Rodney told me about it and I OK'd having it fixed. It is peace of mind to not feel like you're being taken advantage of and they truly want what's best for you and your vehicles.

TimHam

Jan 4, 2016

I needed my Prius serviced before the holidays and in spite of the holiday rush, Randy Borgman squeezed me in. My oil was changed and car detailed. I enjoyed the free coffee, snacks and wifi in the lounge.This is the best place to have your Toyota serviced.

rosemay76

Jan 3, 2016

My car was serviced in less than an hour while I spent time reading and enjoying delicious coffee and a snack in a very peasant environment .

Healthyskeptic

Jan 3, 2016

Helpful Internet assistance w initial inquiry, and fantastic salesperson (Michael Margolin). Gracious, attentive, respectful, and truly warm and friendly. I was sceptical at first but came to believe he truly wanted to do the best he could for me. It was the best sales service for purchasing a car I've ever received - Michael has set the bar darn high for anyone in the future! I would not hesitate to return or recommend them.

Letter3

Jan 1, 2016

Scheduled my appointment over the phone, received reminder email the day before which was nice. They called to go over recommended services, they were polite and easy to work with. Pick up was quick and hassle free. I've always had good experiences using Jay Wolfe.

mking

Dec 31, 2015

From the initial inquiry through the website (handled by Jennifer Conaway) to the friendly receptionist (Emma King) to the best salesman I have ever met (Michael Margolin), through the efficient closing (Troy Shaw), it was a great experience. Katie Wilson was very helpful with clearing up some confusion on a prior deal. Everybody was friendly, professional, and honest, and everything about the process was easy and pleasant. Michael Margolin deserves the maximum end-of-year bonus plus another zero added to the total. Give it to him! Go Blues!

Ryan

Dec 30, 2015

I've had maintenance done on my car at Jay Wolfe Toyota for 10 years now, and I will continue to do so for the foreseeable future.

Jon1313

Dec 30, 2015

Greg Heins was fantastic. Darrell Gears face makes me uncomfortable. Randy Borgman is always great. Overall service was excellent and waiting time was less than anticipated.

rofflaw

Dec 29, 2015

Fadil and Moe made the process of purchasing my wife's 2016 Highlander incredibly smooth and easy-one of the best experiences I've had.

Oct17

Dec 28, 2015

I like coming to Jay Wolfe because they have fast and friendly service. When I am ready to trade-in or buy another vehicle this is were I will take my business.

Sara

Dec 28, 2015

Randy was great! He found the visor broken and knew there was a recall. I didn't need an appt to have it replaced. Quick service.

Runegeek

Dec 27, 2015

Firestone messed up my truck. I brought it in 2 weeks ago and they couldn't find the knock (not sure they tried very hard). I brought it in this time and Randy immediately took me for a test drive. He noticed the knocking right away. He was able to figure out the problem, get the parts ordered and set up and appointment for me to come get it fixed. I love the lounge and is one of the many reasons that I will continue to buy Toyotas besides the fact that I have had this one for almost 13 years.

Ryan

Dec 27, 2015

This is my 4th lease from Jay Wolfe....smooth and easy as usual. They went out of their way to find me the car that I wanted!!

Xdlr

Dec 25, 2015

Jessica and Will made the buying experience very enjoyable, they really listened to what I wanted, and no high pressure. Made the whole process easy.

Joelflug

Dec 24, 2015

I have used Jay Wolfe for 1 1/2 years after moving to the area and have always received great service! The service department employees are very knowledgable.

carolc816

Dec 23, 2015

Thanks to all at Jay Wolfe for the gracious and very qualified employees. We'll see you again whenever we have a maintenance need or if (Heaven forbid) we have another unforeseen need.

nhighlander

Dec 23, 2015

There is never anxiety when working with your service department. The advisors are efficient, professional and respectful. In addition, the analysis is easy to understand.

Sedgwick32

Dec 22, 2015

I've never had such an amazing and smooth transaction as I had with Jay Wolfe Toyota! Every single person I worked with was extremely knowledgeable and professional! I had an amazing experience! A huge shout out to Jessica for all her help and excellent demonstration on my new Van! I started this process with Jessica over the phone, and she was extremely friendly and prompt with information at that point. That gave me the confirmation I needed personally to take the final step with Jay Wolfe. I had called another dealership prior and was treated poorly, so I did t have high hopes and was completely blown away by her refreshingly kind personality! Ryan was also very pleasant to talk with and extremely knowledgeable as well. He was great at explaining things I needed further instructions on. Last, but not least, I have never had a finance manager (sorry if incorrect title) sit down and explain all the warranty in such detail and at a level I can understand, as Troy Shaw did. ( I hope I spelled his name correctly) He did a fantastic job of answering all my questions and not being pushy with me, especially since I was without my husband during this purchase. I felt like he listened to my concerns and addressed them with honesty and knowledge! A huge thank you to everyone!!

Hennapearl

Dec 22, 2015

I bought my new Scion TC from this location two years ago and have always been treated like a first class customer. Although the service takes a bit longer here I love that my car is washed when I get it back and it never smells weird and my seat isn't moved around. I feel comfortable leaving things in my car and don't have to worry. I also enjoy the fact that I never feel like they are trying to "sell" me. I simply get great service at a competitive price. The waiting room with the options of food and shows playing makes the time go by fast. My only suggestion would be free Wi-Fi.

Javamore

Dec 22, 2015

I had been running late for my original appointment, but they still got me in immediately after arriving. The service was fast, and Randy even updated me on the recall service for my vehicle that isn't able to be conducted yet. He assured me that they have yet to see anyone's vehicle that is having issues with the recall. I also appreciate the food and beverages provided while waiting. Overall a good experience.

KC Girl

Dec 22, 2015

Bought a 2014 Camry that had mud in the front door speaker that I asked to be removed. It wasn't. But the rest of the car looked and smelled great.

virginia650

Dec 21, 2015

There were lots of people getting work done on their cars the day I was there but I was taken care of in about an hour. I was surprised and pleased since I was a "waiter."

ved1960

Dec 20, 2015

I brought my vehicle in for an oil change. It was due for other service which I couldn't afford to do at the time. I appreciate not being pressured to do it. I was reminded at check out to consider it at next service and will plan to do so.

motive8now

Dec 19, 2015

Efficient, personable and comfortable. Never pushy. Perfect! Moe is always friendly and says hi and asks about my family when I am in for any reason. Great to see him. Lady at snack counter was also wonderful!

TDenney

Dec 19, 2015

Our 2004 Sienna driver's seat needed a new track. The cost to buy new was exorbitant. We picked it up deciding to look for a used part ourselves. A couple of days later our service rep called -- he had found a used part. He got us back in for a service appt and our van is fixed for a fourth of the price!

hlford

Dec 19, 2015

The work was done timely. The waiting area is exceptional. I had a delicious panini sandwich for my lunch and visited with another patron about football.

Hung87

Dec 18, 2015

Trustworthy manager ( Randy B.). He know how to take care of my car and have good customer service. I consider to come back to the future for this service

Sandi C

Dec 18, 2015

My new Scion tC was totaled in an accident and I went looking for a replacement. Unfortunately, the production year turned over and the Scion I had was now "last year's" model and everyone wanted me to order a 2016 instead. I drove - and hated - the 2016 at another dealership (there wasn't one available the day I went to JW). No other dealer was open to helping me replace my 2015 (I was sent to another dealer by my insurance but that didn't work out so well) Fadil was at first also encouraging me to get a 2016, but when he heard that I wasn't happy, he (we have purchased several vehicles from him) went out of his way to find me a nearly identical 2015 tC that was brand new. I am SO happy to be back in "my baby"!!

dons

Dec 17, 2015

The Service employees are always friendly and helpful. The waiting area is comfortable and accommodating. Providing coffee and snacks is a plus! I would highly recommend!

jcraine

Dec 16, 2015

If I need another vehicle, I want Fadil to sell that car to me! He made the entire experience fit my goals. He was intuitive to my needs and I appreciate that!

Marvin

Dec 16, 2015

I have always had good service from the service managers at this location. This time it was extraordinary. I had a concern about my oil level. I asked the service manager to help me read the dipstick so I could understand what I was seeing. Not only did he explain oil levels needed and connecting that with what I was seeing on the dipstick, he took a picture of the dipstick (clean) and another picture that showed my current oil level that he showed me as he explained. It may seem like a simple thing but it was very helpful to me and it took more of his time to do this. This effort was above and beyond my expectations and much appreciated. I also had other routine service completed and the service manager explained all in detail. When I left, I was at ease with the status of my car and that I would be able to capably monitor oil levels. I will request this service manager again if possible.

SandraBane

Dec 16, 2015

I had my car serviced for its 15k checkup. The service rep (David Rank) was friendly and helpful. He even took a coupon from my phone by asking me to email him so he could print it.

Headj

Dec 15, 2015

Scheduled my appointment online, greeted at arrival, clean waiting room with nice amenities, and service was done quickly. At the end I was handed my keys at my clean car and given a nice farewell.

Julia.k12345

Dec 15, 2015

Was looking for anot her car. John did a great job while working with me to get a new car. Was friendly and showed me all the little gadgets and how to work them.

jetlawn67

Dec 14, 2015

I have been in many dealers over the years and this is by far the best. The whole process from making the appointment for service to receiving your serviced vehicle is an enjoyable experience. The waiting area, with snack bar, lounge area, tv, rest rooms, ect. is something I am not use to at dealership. Just a good experience overall. Oh and did I mention the cars service? A1!

JLH

Dec 14, 2015

Just a normal service visit. Tony is always such a pleasure to work with & really provides top notch customer service. He has helped keep my business with Jay Wolfe.

Litz

Dec 13, 2015

High priced service for items that are available at other service centers. Dash coming apart and we received letters from Toyota for extended warranty coverage. Dealership not interested in pursuing as it takes too long to get dashes.

Tacoma/tom

Dec 13, 2015

Headlamp assemblies were replaced free of charge. The work was completed very quickly. The hostess at the snack bar was very friendly. I will continue taking my truck here for service

tacoma-guy

Dec 12, 2015

I had the frame under my pickup replaced. While it didn't cost me a dime as it was a 'recall' I was hesitant about doing it. But I really had no choice. It is done now and I have had the truck back about a week or so. Everything seems to be fine with the work. I have to say so far as time will tell just how good of job was done.The one down side is they ddn't put the glove box shock absorber in. Now the glove box falls open rather than opening slowly as it should. Next time I am at the deal I will have that done.And they gave me a loaner to drive too. I got a white Yaris. It was a nice car, dependable and secure. But I am glad to have my Tacoma back! :-)Lastly, I have dealt with Tony Civella several times when I have been at the dealer. He is a great guy, very profession, detail oriented, a toyota believer and commited. He is a tremendous asset to have in the organization. I hope he stays there forever. Tony, Merry Christmas to you!

XCPilot

Dec 12, 2015

Spoke to both Will Carroll and Fadil Rexhepi on my new truck purchase. Both were helpful and easy to deal with. It was a good, no pressure experience. I met with Ryan as well. He offered some additional options and wanted to make sure the the vehicle prep before driving away was satisfactory. Overall good team there at Jay Wolfe Toyota that I could recommend to anyone interested in buying Toyota

Asianconsult

Dec 12, 2015

Great experience! Will come back anytime! Will recommend friends and family to shop there! The sale person, patrick moore was very nice and knowledgable! No rushing to make decision quickly.

kctoycar

Dec 12, 2015

Anthony Civella handled my service appointment. Service was performed within time given and I was treated very well while at the Jay Wolfe Dealership.Also, needed general maintenance parts and was treated first class, as usual, by Rusty Lawter in the parts department. Rusty is always extremely helpful, knowledgeable, professional, and welcoming. He is the main reason I buy my parts at this dealership.

luckky4

Dec 12, 2015

Service tech was fast and efficient and explained everything. the hostess in the waiting area was very friendly and helpful offered help when I approached her.

kaoz

Dec 11, 2015

excellent, people are professional, polite, and knowledge. Very clean office and this time I waited a short period of the time. yeaaa. thank so much.

Leroy

Dec 11, 2015

When we bought our Toyota Corolla in 2010, I knew that the service department was truly exceptional and they haven't let me down. These guys are very professional and helpful.

Sienna06

Dec 11, 2015

Very helpful service department. John offered me a detailed explanation of services needed and approximate cost. I never go anywhere else for service on my Toyota.

ShanniB101

Dec 10, 2015

The techs are always extremely pleasant, helpful, and knowledgeable. They keep you up to date on what's going on with the car, didn't bat an eye or get pushy when I told them I needed to do a little comparison shopping for my 4 new tires to be sure about them. I never mind waiting for the vehicle because the waiting area is so great with free food and drink, tv, and wi-fi while you wait. It's a very efficient and pleasant set up. That and my 9 year old (still running like a top) RAV4 definitely make me want to keep buying Toyotas.

Becca

Dec 10, 2015

I only usually need to go to your dealership one or two times a year. Every time, your service agents are outstanding with politeness, competency, considerate, and have an excellent talent for their verbal communication skills. They also listen to customer questions and are ALWAYS so helpful.

cargirl

Dec 10, 2015

Quentin was very nice, informative, and professional. The "upsale" process was pretty intense though. We were there for about 5 hours, which seems a long time to do a deal.

EnriqueG

Dec 10, 2015

Overall my experience what outstanding! The service was amazing. Jessica did a great job explaining all the functions and options we had on getting the car. She went out of her way to make sure we were completely satisfied. Couldn't have asked for a better sales rep. I will definitely recommend her and the dealership to my friends and family. Keep up the good work.

Camry2003

Dec 9, 2015

Well done. In and out. Rodney was a big help in making it an exceptional visit. He went over the multi-point inspection me to ensure a full understanding

ciaoitalia98atatt.net

Dec 9, 2015

Mr. Borgman is all about Customer Service. He makes me feel like he is looking out for my best interest and is helping me manage the maintenance of my vehicle. I could't be happier with the service I receive from Jay Wolfe and THIS service Dept. I speak highly about your facility and plan on buying my next car from here, only BECAUSE of the service I receive!!!

Rugged

Dec 9, 2015

Randy at JWT provided exemplary service advice, explanation and follow-up. HIGHLY recommend Randy. It took a few trips to dignose and repair; JWT took full responsibility for any delay in properly diagnosing the problem and then waiting the weekend plus the following week for pat

Steve Collier

Dec 9, 2015

I got the car in and the service was completed with this recall and I was out on the road to go to work. Also the cafe lady is pretty nice.

wolfe toyota review

Dec 9, 2015

very helpful with both my initial reason for coming [wiper issue], and secondary issue that turned out to be a warranty-covered issue. ended up staying longer than I planned, but was able to address both items without a second trip, as they had the parts on hand.

Geno

Dec 8, 2015

Quick turn-around with a very nice place to wait while your car is being serviced. The snack bar is a nice touch and is well stocked.

HardWorker

Dec 8, 2015

The service was excellent and staff were friendly and professional. Tony Toy made the process seamless. I would recommend Jay Wolfe Toyota for all service needs.

mike123

Dec 7, 2015

I showed up on Saturday at 12:30 PM without an appointment but Tony was still able to get the oil change, tire rotation and rear end alignment I requested, all completed within 1.5 hours. I was very appreciative of them being able to accomplish all this in such a short time frame on a busy Saturday.

tile9912

Dec 6, 2015

I always receive courteous professional service at Jay Wolfe. The staff is knowledgeable, friendly and I always leave knowing my car has been correctly serviced.

LoriL

Dec 6, 2015

The service department was extremely accommodating. They initially overlooked that I was to get an oil change because I also had scheduled the replacement of my console that had a broken door when I purchased the car. I needed to leave for another appointment, and then went back for the oil change. They got me right in, and took care of everything the same morning.

Garymo

Dec 3, 2015

My wife was very satisfied with the fast,friendly, and fare service she received. We will be bringing our car back for regular maintenance. Thank you.

Noisy

Dec 3, 2015

My complaint was a noise that had been occurring for more than 2 months. They found the problem and have hopefully fixed it. Since noise only happened occasionally, we will see if it is gone for good.

Cecilia

Dec 2, 2015

Gabriel was very professional and. courteous. He was Not pushy at all or intimidating to me. Very helpful! The coupon was very. Helpful. Very quick service.

Jeninmo

Dec 2, 2015

Service department immediately diagnosed the issue and resolved. Service member was very knowledgeable and explained so I could understand. I need to go back in for a part that wasn't available, but it will resolve my issue.

Cita1658

Dec 1, 2015

I thought the sales personnel were very professional and helpful. The purchase experience was not half as stressful for me because of them. Thank you

Driver

Dec 1, 2015

As has been our experience of many years at Jay Wolfe (last Toyota 2002 taken for service there through all the years, and now the pre-driven 2014.5 [!]), this was an efficient, courteous, almost enjoyable (oh well, you know) time. The service representative (I'm very sorry not to have gotten his name) was courteous, knowledgeable, although we had not seen him there before. The work seems to have been done in good time.A new and different assortment of magazine would be nice (Atlantic, Harpers, and such).

Travis,R

Nov 30, 2015

From my initial call to have my services transferred from Hendrick Toyota in Merriam, Ks, I was impressed with all aspects of service. Very impressed??

Mjzahabi

Nov 29, 2015

Tony C gives us nothing less than amazing service every time we bring our cars in and Moe Zatar is the reason we keep buying cars there! Both are so nice to me and my kids it makes dealing with car buying and servicing so much more enjoyable.

nah0002

Nov 29, 2015

Quick, friendly, and informative. When I arrived they were immediately friendly. The waiting area was neat and clean. They were excellent in providing me efficient service for a reasonable price. I recommend them to anyone who needs service on their Toyota.

Joe

Nov 29, 2015

Car was ready at promised time and Rodney was very couteous and helpful. I had a coupon sent by Toyota in advance that made the oil change more than reasonable.

Pleased customer

Nov 28, 2015

Tony was the service manager I worked with..always courteous. Routine oil chanmge...I arrviced a few minutes early..appt on time began..watched football game and had a coke...then car was done.

Sbtoyota

Nov 26, 2015

Great service and excellent customer service by all the service center staff!John was very informative and described the condition of my repairs very well for me to completely understand how/what needed to be done.

Sean Brady

Nov 26, 2015

Excellent service from start to finish!! Extremely professional staff. Would definitely recommend to friends and family. I am not good with names, Allison can update all people who assisted us.

Bobthecarguy

Nov 23, 2015

Having spent 30 years as a dealership manager I was impressed with the sales process. The dealership was very modern and easy to navigate the vehicle we wanted was not in stock and they were more than happy to find one and bring it in at no additional cost

cargal

Nov 23, 2015

Service was prompt and thorough. John Juarez did an excellent job of answering our questions and informing us of what was needed and what our visit would include.

Chris c

Nov 23, 2015

Great experience no pressure salesman was knowledgeable and very nice..will buy from this dealer again. I don't know what else to say.So I'm just adding words so this will be enough

GraceNteap

Nov 22, 2015

We went to Jaywolfe for a maintenance service for our car and everything went smooth. Tony Civella was very informative in letting us know what our car needs. After the service we noticed 1 of the tire hub cap was missing I called Tony back and he still helped us and offered to replace the missing cap. This dealership is awesome!

Johnnie

Nov 22, 2015

On 11/18/2015, I took my 2014 Highlander to Jay Wolfe for the 20,000 mile maintenance and 4 small warranty items. My service advisor, Tony, was very professional and knowledgeable, and spent extra time checking on past warranty work that was not corrected. The assistant service manager, Tony, was also very helpful and professional. He explained the extended 45,000 mile service offer and checked on floor mats that was ordered during the 15,000 mile maintenance to make sure they were still there to be installed in my suv. Both gentlemen were friendly, courteous, and went out of their way to make my experience at Jay Wolfe a positive one.Johnnie

Marla1

Nov 22, 2015

Thank you to Ed Young for the great service. Everyone I met was very pleasant and wanted to make my purchase a great experience! Thank you??

msongbirdy

Nov 22, 2015

Gabriel was very competent in his explanations of everything that was to be done on our vehicle. We had brought it in for its 20,000 mile check up

Person

Nov 22, 2015

Drop off and pick up was a breeze. No hassels and the car was cleaned before it was returned to us. Good customer service. I would recommend this service dept to my friends.

Shirley

Nov 21, 2015

I needed to have front and rear brakes replaced. It was a 3 hour service that went by very quick. I had an appointment elsewhere during the service time and their shuttle service so graciously took me there. No charge. They picked me up when I was ready and by that time I only had 30 min to wait. Got myself an amazing sandwich made right in front of me and then it was time to go!

Carrie Brooks

Nov 21, 2015

Like a Olive Garden commercial ....we r all family here:) I work two jobs and crazee schedule and they did all thinking for me.Walk thru me each step thru the process making it effortless on my part.

doc4wjc

Nov 21, 2015

service staff was very helpful. They solved my problem quickly and informed me of a recall. Great experience.The car wash was very nice also.

Janet

Nov 20, 2015

Was in for an oil change, and the inspection. Also got a car wash.Was done quickly as promised and enjoyed the wonderful lounge while I was there

Sandy

Nov 20, 2015

Joe Cordell runs a very nice store. Our salesman Aaron ramsden was very helpful. Would return to this dealership in the future. Love the food court. That is a nice touch

Tracy

Nov 20, 2015

Sales staff was very easy to work with. Follow up was thorough and not overbearing. Dealing with the warranty department was a bit challenging and at times abrasive.

Dennis P.

Nov 19, 2015

My service was very thorough and speedy. The waiting area is very comfortable and having good for anyone who is hungry is a definite plus.

kcknipps

Nov 19, 2015

Scheduling my appointment for the routine 5000 miles maintenance for my new Prius was easy. Randy checked me in promptly. Waiting in the service lounge is always comfortable with the WiFi availabilty, big screen TVs and complimentary snack bar. It is by far the best service lounge of any dealership anywhere I've ever been. The maintenance was completed promptly, and the only problem I'd had, the volume of the bluetooth when connecting my call, was fixed. Randy explained to me what was done and wrote down the steps should I need to change the volume again. Excellent service, as usual.

Holly

Nov 18, 2015

Tony and the other guys have always been friendly and easy to work with. I trust their recommendations and they get the work done in a timely manner. I also love the waiting area with free lunch! It makes a chore easier to get done. Washing my car is a nice touch too!Thanks!

juliem

Nov 18, 2015

Everyone in the service center I spoke with was friendly They did the required work in the time they said and explained why my cars electric power steering was not something that needs service.Over all a pleasant experience doing business with the service dept.

Phil

Nov 18, 2015

Tony was very personable and easy to work with. He discussed with me what service was needed and the cost. He answered all my questions, and I was satisfied with the service plan we agreed upon. Overall, a very pleasant experience.

Husker

Nov 17, 2015

I was waited on very promptly and explained the reason I was there. Service person looked up vehicle history and we agreed on course of service. Also he took care of a recall that I had forgotten about.

Lray2325

Nov 15, 2015

Excellent service, explained what we needed, offered additional times to come back and have the additional service completed or option to wait that for it that day.

Mw3

Nov 15, 2015

Mark Lindsay was able to quickly lead me to a car that exceeded my expectations for a used car. I am grateful to him for making my first car buying experience a great one.

WichitaWilly

Nov 15, 2015

I was greeted promptly by my sales person. Everyone there is courteous and professional. We traveled 3 hours to get to Jay Wolf Toyota, but it is the nicest dealership I have dealt with. My new car was ready for delivery, and the finance office made quick work of the transaction. No high pressure sales tactics were used, and they have a happy customer who will definitely return for more great Toyotas when the time comes. Thanks to Olivia and Fadil, and Troy in finance.

camarjc

Nov 14, 2015

Sales person was very courteous and kept to his word that he would call to explain the details of the repair. When I picked up the car (after the work done), he ensured to explained details in advance of me asking questions. Great experience overall. Job well done. Thank you.

Saki

Nov 13, 2015

Salesman and finance was very helpful in closing the deal. Went over all options with us on car and leasing options. Good bunch of guys.

Sandy

Nov 12, 2015

Service center has always been great. I can depend on them to let me know what I need to get done on my car. Thank you

carpe_diem

Nov 12, 2015

The customer service I experienced with Jay Wolfe when expediting a recall repair on my vehicle was outstanding. They were extremely responsive when returning phone calls and provided timely, professional, and personable service in face to face interactions. They made me feel as if I was a valued customer and went above and beyond to be helpful, which was refreshing after an extremely poor experience in dealing with Toyota's corporate office. The Jay Wolfe (and Enterprise Rental) employees turned a frustrating situation around into an overall positive experience. Thank you!

hanapiep

Nov 12, 2015

Everyone I worked with at Toyota was kind and clear of what was going on worth what was going on with my car. My experience was great!

Chanc005

Nov 11, 2015

I pulled into the service garage and was greeted by a representative. He asked for my keys and advised to meet him at his register. Friendly conversation while processing my service needs and given the time frame of completion. I also enjoyed the complimentary snacks and beverage in the waiting room/lounge area.

mmills

Nov 11, 2015

Had them mount/balance new tires and alignment. I also had someone break my antenna off. They did a great job fixing the antenna as it had to be drilled out and rethreaded. Quality of all work done was top notch and everything was completed and ready to go when promised.

Quoinkey

Nov 11, 2015

Very pleased with the entire staff and the dealership. This was our 1st lease after several new car purchases. All our questions and concerns were dealt with seriously and completely. Prior experience with service over a number of years has also been very positive.

Weston

Nov 11, 2015

...considering I always have to wait for my car when it's serviced. My only complaint concerns the waiting areas. All of them have televisions, so there's really no "quiet" place to wait. I ended up sitting in the kids play area (no kids around) to use my tablet with my earphones.

pennytoyota

Nov 9, 2015

My visit was very timely, efficient, friendly and my daughter and i enjoyed the lounge area while we waited. that is all i have to say in 25 words.

Lady Luck

Nov 9, 2015

I called that morning and they were able to get me in that afternoon. Everyone is friendly and helpful, it's a pleasure to do business with a company who respects your time.

Devilmademedoit

Nov 8, 2015

I have bought several cars at your dealership and I have had great experiences each time. Initial contact is very important and I absolutely will not buy from pushy or overly aggressive salespersons. That being said, Kenny Clark has been the best salesperson I've had the pleasure to work with. Totally nice guy and the kind of salesperson you wouldn't mind having as a family friend. If you could bottle his professionalism and genteel approach you would have great recipe for selling any products.On another subject, I absolutely hate post sale surveys!! Isn't it good enough we bought your car? Hello Toyota Jay Wolfe I do not want to create a password and username, give out my email address which you already have just to verify how pleased I am with your service! Geez get a grip already and knock it off with the surveys. Give Kenny some more money and hang onto him and you won't need to use me for free marketing. OK I'm done. Happy Holidays Toyota!

Sara

Nov 8, 2015

Had warranty work done. I was kept up to date on my vehicles progress. Very nice service center guys to deal with. Will keep returning.

toyman

Nov 8, 2015

It was good experience for us. John was very pleasant and very through in helping us find the car that we wanted. He was very knowledgeable about the vehicles we looked at.

JWPriusC

Nov 6, 2015

I made an appointment with David the previous day and got a time the next day I was happy with. Tony took my car in promptly when I arrived. He was very nice and signed me in at the waiting area which turns out to be a little snack bar all complimentary. He said under an hour and it was closer to 30 minutes and my car returned to me washed. They found a nail in one of my tires that I hadn't known was and wasn't flat there so I think they were pretty thorough.

Cbern1962

Nov 5, 2015

Everyone was pleasant. Waiting area for customers fantastic. Randy was very helpful and knowledgeable. Vehicle was checked throughly. Work was done in a timely manner.

Lowanpi

Nov 5, 2015

I recently needed a regular oil change but had a very urgent appointment scheduled immediately after my appointment at Jay Wolfe. My Service Rep made sure my car was serviced and I was on the road again with plenty of time to spare. It was greatly appreciated.

Fast Eddie

Nov 4, 2015

We received complimentary oil change when buying our new RAV 4. As my daughter drives it and she is always out and about, Its a good way to have someone go over the vehicle periodically to ensure proper care. Stop by, check your email, get your oil changed, or see Mike Margolin about buying a new Toyota. (No I don't work there, I just shop there).

Charles Cornelius

Nov 2, 2015

My invoice stated my car's service had been completed almost an hour before they came to check me out. Enough time for them to try and sell me unnecessary service. Watch out! Would not recommend.

Bayrone

Nov 1, 2015

Jessica Eisman was a tremendous help to make our sales go as smoothly as possible. The professionalism of the dealership was beyond expectations. We will definitely go back and tell our friends.

driver Dave

Nov 1, 2015

Service plan accurate and fully explained. Service was efficient and timely. Mr. Borman has provided excellent direction to me for a number of years and thereby won my trust.

leila30

Nov 1, 2015

The person that was helping me was friendly and kind, he was also letting me know about the length or the day the car will take to be fix.

LibbyDoral

Nov 1, 2015

Great experience very nice people they make you feel at home and are very explanatory of the vehicles. Great hospitality and they don't make you feel like you have to buy a car. Overall I would definitely recommend Jay Wolf Toyota.

Satisfied Customer

Nov 1, 2015

My service has always been top notch. Even when they have not met my expectations, they have always gone out of their way to make it right!!

Wildcat333

Nov 1, 2015

They got a restaurant with complementary drinks and snacks. I ought to by a car more often!!! If I lived closer I would actually get my car serviced here rather than an independent.

PppPpppppp

Oct 31, 2015

Always on time,clean,friendly service personal .Bathrooms are clean,no supplies needed. I had lunch,Very nice area,provided to wait for service .I enjoyed my service time.

09Avalom

Oct 31, 2015

Good service experience.my Avalon was serviced & tire pressures corrected within 40min. -I definitely appreciated good car wash post service too! Customers appreciate anytime there good, timely service

adsampson76

Oct 31, 2015

I bought a new 2015 Toyota Avalon Hybrid in August with Toyota Care coverage from Mario Rodriguez. The experience was very positive. I didn't feel pressured at all, Toyotas sell themselves so well with their features and longevity. Mario was so great to work with that my husband brought my dad back the next day to purchase a new Camry Hybrid. I took my car in yesterday for the 5,000 mile maintenance. Making the appointment was easy; I had the dealership phone number programmed into my car's handsfree system and just hit the option to call them on my way to work one morning this week. They had availability even the next day, if it had worked for me. I received email reminders about my appointment, which was nice. When I arrived at the dealership, everyone I encountered was super friendly. I was taken directly to the waiting area, instead of just being pointed in the general direction, and my service agent showed me where the waiting room concierge counter was. He gave me a concierge menu, which included all kinds of things, including breakfast, sandwiches, pizzas, smoothies, and all kinds of drinks. Seating was very comfortable. My service only took an hour, which was what had been estimated before they started. My car was brought to me washed, which was a very nice amenity, and my service agent helped me with an issue I was having with pairing a new phone. I highly recommend Jay Wolfe Toyota, they really know how to treat people!

ana

Oct 31, 2015

From the beginning, Saman helped me, as requested.In the end, he was most courteous and answered/explained all questions.Troy was open with the finance part and not pushy.All in all, I was happy and satisfied.

BYRON

Oct 31, 2015

always a great experience with service. Everyone is so nice and the snacks are great. The wait is usually shorter than estimated which is a plus

Deweydr

Oct 31, 2015

I worked with mike margolin, he was able to secure a deal on a new Tacoma that was over $1000 less than the same truck from another dealership I had talked to, this truck had a tonneau cover as well. The dealership is very nice and includes a lunch counter where you can get sandwiches, pizza, chips, drinks, donuts, coffee. Overall, great dealership and great value, would recommend to anyone.

Bobishop4

Oct 30, 2015

Great working with Will and Saman on our two purchases. I would be glad to recommend them to family and friends. It was a pleasant experience overall.

gallimorej89

Oct 30, 2015

It all started with John, who was not only fast and efficient dealing with me and my vehicle, but also had outstanding customer service skills. It felt like family at Jay Wolfe Toyota, and this is the place I will be taking my car whenever I am in the Kansas City area.

gingels

Oct 30, 2015

Your service rep Tony Toy is always friendly and helpful. He always explains the work being done and answers all of our concerns. You could not ask for a better service representative.We always leave smiling

Gwen

Oct 30, 2015

We were able to test drive and purchase our vehicle with very little trouble.Very professional and a pleasure to work with. Thank you for the great experience.

Thomas

Oct 30, 2015

I found the Jay Wolfe dealership online while looking for a specific 4runner build. They found the truck I wanted, we had a quick negotiation, then they transferred it into their dealership, and installed aftermarket seats. I flew up the next weekend and within about 2 hours I was driving home in my new truck. Great sales people. The internet sales department were really on top of things and had the right level of communication without getting annoying. The price was fair and they were easier to deal with than my local Texas dealerships.

Sienna

Oct 29, 2015

Jay Wolfe's whole team work together at doing an excellent job of satisfing the customer. They listen to the customer and do everything they can to make their wishes come true. Excellent!!!

mking

Oct 28, 2015

I have been served by David Rank on two occasions, and both times he has been friendly and competent, excellent service. The lounge area is also friendly and welcoming.

bear bob 654

Oct 28, 2015

Sales rep very knowledgable and able to answer all questions. I felt he was looking out for my needs when leasing my new Camry. He was patient and thorough at the same time. People at Jay Wolfe dealership from the service techs to the hostess to the sales reps go out of their way to make car leasing or purchasing a pleasing experience.

Fiacco

Oct 28, 2015

Your whole team provides excellent service and you make the client feel like its their home. From the inital contact with Tony to the waiting with Cynthia, everyone is just so warm and friendly.

jsellers22

Oct 28, 2015

Randy is always a delight to work as well as the entire service department. He makes servicing my car easy and hassle free! I never have to worry or stress when I take my car to Jay Wolfe.

LarryA

Oct 28, 2015

The work was completed in a timely manner and at the quoted price I was very comfortable while I waited for the service to be completed Randy was great in explaining the service required, and was very friendly when we were shooting the bull, I did not feel like I was being rushed out as soon as possible once the transaction was done

j zarrabi

Oct 27, 2015

like other toyota service centers they should have service representative at the entrance doors to welcome the customers with respect in order to shorten the waiting at the entrance .and eye contact is very important .

JessicaMolina87

Oct 27, 2015

We had originally gone to another Toyota dealer which did not treat us very well. So we tried Jay Wolfe both Jessica and Quinton were amazing they treated us so well went above and beyond to get us the best deal. Will definitely go back and recommend friends.

kharding78

Oct 27, 2015

I dropped off my vehicle on a Friday afternoon for a Saturday appointment (10,000 mile service). There was a bit of commotion going on with a young lady, a customer whom one of the reps decided to flirt with. When Randy got to me, he noticed little of my information was in the system and my truck was defined incorrectly based on the VIN. He was quite courteous, took my phone number and got me on my way. I think he could tell I was a little frustrated.On Monday morning around 7, I contacted the service department and spoke with Randy. I informed him I would be there in 20 minutes to pick up my truck. Due to the drop in temperature, Randy had the air pressure on the tires checked again and when I showed up, the truck was a mere 30 feet from me to drive off. Time in the service area? Less than 5 minutes. That made my day! Thank you Randy.

Lyle43

Oct 27, 2015

Exceptional service....As usual!!! Tony Toy, especially, is in the forefront of excellent service. The waiting area with snack options is also a great plus.

mojo1198

Oct 27, 2015

The wait was a little longer than I would have liked or expected for having an appointment, but the staff was professional, courteous, and overall great!

Preston

Oct 25, 2015

It was easy to make an appointment after receiving a quote for the required service. The service paperwork was ready for us when we arrived to drop off the car. Service was completed and the car washed and ready at the time the service advisor said it would be. Thank you for the great service.

rea.jr

Oct 25, 2015

My wife and I had a nice time in the lounge. We had fresh baked chocolate chip cookies and a pleasant conversation with other patrons. Tire rotation and wash took less time than was estimated.

Texasbuilttaco

Oct 25, 2015

I searched at Cars .com and narrowed my vehicle to around 5 choices. Wolfe Toyota was 600 miles away and had the 2016 Tacoma I was searching for. I dealt with Jennifer over the internet. I felt it was a fair price (I've owned over 70+ cars and usually use an auto broker so I don't have to deal directly with a Dealership). I placed a deposit on it and flew from Denver to KC to pick it up. I spent the night by the airport and the next day Evan picked me up at my hotel exactly when he said he would. During the test drive Evan demonstrated the features of this fine truck. He was well versed with this brand new model with all of it's new technology. After a test drive it was a go for me. Troy had prepared all the appropriate paperwork so I could get on the road home. The entire process took under an hour once I got to the dealership. The car was already serviced and ready for my 10 hour drive back to Denver. I enjoyed the experience and absolutely love my 2016 Toyota Tacoma.

njs

Oct 24, 2015

Brought car in to have low tire pressure checked. They quickly discovered the problem and replaced the tire since the sidewall was punctured. Great service as always!

scion09

Oct 24, 2015

I was surprised at how pleasant my service experience was. Not only was the service employee John very knowledgeable & helpful but the lounge area was awesome & the concierge was amazing. She was sweet & was a great resource.

Jerad21

Oct 24, 2015

Service director went above and beyond to get us the best tires at the best price. The service was quick and easy. Will do business with them again.

howard21

Oct 23, 2015

nice amenities with a very convenient snack bar and lounge. check in was a little slow but Tony had a customer or two before me who took quite awhile to check in. thanks for washing my truck, you made it rain today. my lawn needs it.

Ray

Oct 23, 2015

I take my Toyota vehicles to Randy for service his knowledge is immense and I can always rely on his honest advice ******* 7 star for you Randy you rock keep up the good work

Stieve76

Oct 22, 2015

Friendly service-team, took my vehicle in at the scheduled time, kept me updated on the status, and resolved the issue in under an hour!

2004 Saturn Ion

Oct 22, 2015

easy to talk to and answered all my questions with knowledge and experience. Good advise as always and I will bring my car back if you keep guys like Tony around.

Becky07

Oct 21, 2015

The service agent was friendly and courteous. He was helpful in getting other services coordinated. The snack bar lady was friendly and patient with other customers with children.The waiting area is clean with comfortable places to seat. The overall service was excellent. I did not wait as long as I thought I would. Thank you.

Judy

Oct 21, 2015

When scheduling the gentleman referred me to John to answer my questions. When I brought the car in, John provided efficient and quick service, under estimated time. Hospitality was wonderful at lunch time.

BRENTONCHAD

Oct 20, 2015

In and out quick. No hard sales pitch. Negotiation was easy and fair Finance didn't spend 30 mins trying to sell extended warranties. Did not feel stressed.

Chuckz

Oct 20, 2015

My car buying experience at Jay Wolfe Toyota was not short of outstanding. Fadil Rexhepi was an exceptional salesman and made the whole experience both enjoyable and effortless. I will definitely recommend him to any friends looking for a new car.

CoralW13

Oct 20, 2015

Not a fan of the sales department but Scott at the service department is great and he is the only reason I'm changing my review from bad to good.

donnas

Oct 20, 2015

Michael was great, finance was great, Ryan was great. Sorry I didn't get the food. Hear it's terrific . Just was focused on my new car.

Mary C.

Oct 20, 2015

I called ahead on a particular vehicle and told them our time was very limited. I asked them to have it ready when we got there and it was all set to go. The used SUV was very clean and in excellent shape.The sales team and financing were very helpful and efficient. They have food, snacks and drinks available for the customers at absolutely no cost. It was a very fun buying experience.

Jayme

Oct 19, 2015

Jay Wolfe Toyota provided excellent service from the person scheduling the appointment when I called to David Rank who assisted me when I dropped off my car. They were fast, friendly, convenient, and accommodating.

Karac

Oct 19, 2015

I worked with Jessica. Her customer service skills were excellent, she helped me make my decision based on my own personal needs. Her knowledge about each car we looked at was outstanding. I was looking at other dealerships but with Jessica's help and the Jay Wolfe experience it made my car buying decision so much easier.

Rav4Jacki

Oct 19, 2015

Although it seemed like it took forever, the wait wasn't that long. I did enjoy a lunch and my daughter had fun in the play area. There were enough TVs to watch other things than just sports. The tires were expensive, but I'm used to buying tires for a car not an SUV, so it wasn't surprising. My car drives smooth so the allignment was good. I think our sales person was Tony, but I'm bad with names so I could be wrong.

nhighlander

Oct 18, 2015

Those in the service department are always thorough, polite, and helpful. THe time frame from concern to completion of service is always minimal. I've found that service works always to find a way to get my car serviced as quickly as possible.

Kansas

Oct 18, 2015

Hope they had the material needed at the time and price could have been more reasonable.Customer service is very good and friendly . Showroom is excellent

steve53

Oct 17, 2015

Kenny was great to work with! Very friendly and knowledgeable. Have purchase and leased our last 5 vehicles at this dealership. Will be back again.

wade133

Oct 17, 2015

Top notch service. Service guy from California was highly professional and honest. I will refer people ...excellent,excellent,excellent. My service guy took the time to get to know me without being phony,he had excellent eye contact, verbal communication was impecable.

Toyotafan

Oct 16, 2015

Michael patiently answered my questions and explained the different features of the vehicles I was interested in seeing. I never felt pressured to make a decision, but after a couple of test drives, I did decide on a car to purchase. Troy in the finance department made sure I had all the paperwork in order and explained the extended warranty options. Before I left, Michael made sure my new car had a full tank of gas and pointed out a few more of the car's features before I drove it home. It was a great car buying experience!

BJ

Oct 16, 2015

Most of my experience with the dealership has been excellent. Will Carroll was very friendly and comfortable to deal with in purchase process and has greeted me anytime I'm in facility. Tony was very nice and competent in fixing the error in original registration (which should not have been). My daughter and I both purchased cars at the same time. Evidently instead of this being a cue for the salesman and it making him happy, he had a problem with paperwork. Especially because it took HOURS the day of the sale. When I called to schedule the first service visit there was no record of my phone number or info. When I went in yesterday, after some confusion Tony realized what had happened and that my car was in my daughter's name also.The day before I had tried to call Mark Lindsey and was told he would return my phone call, which he did not.The all weather mats that were supposed to be mailed to my daughter after the sale were finally sent only after the third request and two visits to dealership as reminder.One other issue I have as of yesterday is the plastic side wall in rear of vehicle. I have made two trips with the car and only loaded small size suitcases in and out. Yet Tony noticed the scuff marks which I thought would just wipe off but he seems to think not...is the material really THAT easily scuffed in an area that is obviously meant to haul items? Would seem like that would be an area that would naturally need to be somewhat sturdier.

carianoray

Oct 16, 2015

Juan was helpful and extremely courteous. Tony helped with my subsequent visit in Juan's absence. Overall great experience. I'll definitely be back for service.

Carolla

Oct 16, 2015

Very helpful and friendly. No pressure tactics used. They have a really extensive inventory so it is easy to find the car your looking for. Our salesman, John Dallaire, was new but was very knowledgable regarding the cars we were looking for and made the car buying easy.

catlady

Oct 16, 2015

Tony was very helpful in determining what services were absolutely necessary for the proper upkeep of my aging vehicle. . The mechanics know their job and my car continues to run like new. I have a 2006 vehicle with 62,000 miles and it runs beautifully thanks to the service department at Jay Wolfe

Audra

Oct 15, 2015

The customer service rep was very friendly and polite. He discussed the costs as needed. He let me know what service items would be needed soon (air filters getting dirty) without pushing me to do immediately.

Sandy

Oct 15, 2015

Excellent service and I love the fact you also wash my car. All the servicing has been performed at this dealership. This was a 35,000 mile service.

rrash50

Oct 14, 2015

went to Jay Wolfe to try out the new Prius, and trade in my used car, was doubtful I would get what I wanted for trade in , but the salesman came through and we settled on a price for a new car and lower payments that I wanted. The sales personnel and finance officer was of great help in getting me what I wanted without going to a different dealership. thank you Jay Wolfe Toyota for my new Prius.

Stay-hol

Oct 14, 2015

Easy to schedule online and done in the time quoted.Employees were polite and easy to understand. Reviewed price before work was done. Did not add additional services.

Tara

Oct 14, 2015

I gave my experience 5 stars because I am extremely happy with my decision to buy from Jay Wolfe. Jessica made my first car buying experience quick and easy. She answered all my questions and she was a real joy to be around. I was able to convince my sister (who was set on buying a Kia Soul) to buy a car from Jessica at Toyota because she is the best. I cannot stress how awesome Jessica was to my family. She definitely was the reason why I bought my car. I knew I was in good hands.

cac,ksc2

Oct 14, 2015

Just moved from Boston. Needed to find a car my wife could be comfortable in since she has Rheumatoid Arthritis. Friends and our State Farm agent recommended this dealership. We visited the Honda & Nissan dealerships too, but their professionalism & assistance was very unimpressive. From the moment we arrived at Jay Wolfe Toyota Dealership, Mark our sales rep was ready to help us find a car that worked for us. All the staff was welcoming and very accommodating.

KCfan

Oct 13, 2015

I called at 3pm and asked if they could get me in for an oil change in 30 minutes. They said, "Sure bring it in!" Got there around 3:30pm, they took it right back, and had it done by about 4pm. Washed, too. Only complaint would be that they changed my radio station and turned up the volume. I don't mind that they wanted to hear the game, but remember to change it back and turn it down. Oh yeah, and wipe down the steering wheel so I don't feel the grime from your hands. Otherwise, great service and I really enjoyed watching the Royals comeback during the ALDS Game 4 with all the customers and staff while we waited.

doog

Oct 12, 2015

I have bought two vehicles from Jay Wolfe Toyota and after my last service visit, I have elected to eliminate any future business dealings with this dealership. I have complained to the service manager on more than one occasion due to items not being repaired correctly or something else wrong with my vehicle when I received it back. On my last visit I spent $800.00 on regular maintenance (fluid changes) on my 2010 RAV4. I was supposed to have new tires put on, but they ordered the wrong siize tire. I was at the dealership for about 7 hours to have this work performed. After getting vehicle back I noticed other issues that had developed. There have been occasions where I have had similar issues prior to this. Beware...

j4service

Oct 12, 2015

JJ is always helpful and explains what I need to do, while considering my budget. This time I was done an hour before I expected to be, which was also nice.

DeSeana

Oct 10, 2015

I waited while my car was serviced. The waiting area is spacious and well supplied with snacks and drinks. Yhe service was gast and friendly.

Cubbies

Oct 8, 2015

Great Dealership! Easy to work with. Joe has a great team and I would definitely purchase a car from them in the future. Fadil went the extra mile for me.

kcar

Oct 8, 2015

Service was excellent, however the car wash was busy so had to wait, left without a wash, but service was at no charge, thanks to Gabe.

bellabug

Oct 4, 2015

Fast and Friendly! I like setting the appt, when I get there they are expecting me, I always wait and their waiting room is so nice with drinks, snacks & wifi.

ktferg24

Oct 4, 2015

They are very friendly and ready to help you find a car you love. They try to work with you to get your payments where you want them. I'm on my second car from them and I've been happy with both deals! Interest goes well, they help switch car seats over, and they make sure you're happy before you leave!

myRav4

Oct 4, 2015

This is my first time bringing my car in for service since I bought my new Toyota RAV 4. It was a good experience from making my appointment all the way through driving my car off the lot after having its first 5000 mile checkup. Great customer service.

wbarker

Oct 4, 2015

I always come here for my service visits. I always receive great service and in a timely manner. Everyone is always friendly and helpful. Thank you

Mickelle

Oct 2, 2015

When I got a new car (Kia) I still continued to take it in to Jay Wolfe rather than a Kia dealer because I really trust their service. Not only do they offer the best customer service I've received from any automotive dealer, they're up front with costs to my vehicle. As a 20-something, I especially like how they let me know what I can hold off on so I can save up for the next service. Randy was the person who helped me the first time I brought my car in and I've always trusted his advice with my vehicle. Thank you for always making my experience as less stressful as possible!

Leroy

Oct 2, 2015

Once again my expectations were exceeded by the staff and the service. What else can I say, I was very very pleased and grateful to Greg for getting me in when I needed to get in.

Mcfaddened

Oct 1, 2015

Great service and the complementary lounge was off the chart. I will see them for my 10k service this is another reason I dislike surveys

TERESA

Oct 1, 2015

Went above and beyond. Car wash broke my license bracket he replaced it and reimbursed me the cost. Made me feel like a valued customer

rea.jr

Sep 30, 2015

Jay Wolfe Toyota is always working to serve. Their waiting room is comfortable and there are always free drinks and snack and food available. Service is quick and the people are always friendly.

T REYNOLDS

Sep 30, 2015

I gave a 5 star rating based on the buying experience with Michael Margolin and Moe Zatar. Both were extremely helpful in guiding me on the best Toyota for my needs and taking time to fully explain the various features of the car. Both were very professional and I never felt pressured to buy anything at any point in time. I also gave a 5 star rating based on my observations of how their Service Team treated other customers while in the store. I could certainly tell the Service Team treated each customer with respect, courtesy and truly cared for them.

chidori

Sep 30, 2015

John Juarez did a great job communicating with me concerning service on my 2005 Prius. Always a great experience at Jay Wolfe! Thank you John and the Jay Wolfe team!

Becky'sToyota

Sep 29, 2015

This was the first time I've purchased a vehicle by myself and the experience was a pleasure. From my salesman (Kenny) to my finance person (Katy) to my after-sales person (Ryan). They all went way beyond in order to make sure I was comfortable and happy. I could go to a closer dealership but I always go to Jay Wolfe first and end up buying. I always end up walking out with a smile.

Rob

Sep 28, 2015

Was in for oil change and tire rotation. Ended up I needed a new battery, so everything was handled in a timely manner. Only complaint is that after I left, I noticed the windshield sticker telling me when my next oil change is due was never changed, so still have the old one, which is pretty much meaningless now.

PMSKC4

Sep 27, 2015

As usual, my experience was great! That's why I've been a client for years and will buy my next car from jay Wolfe.

Cutegirl82

Sep 27, 2015

This is my second time buying a car from them and I really appreciate how they always look at the customers wants and needs . I was able to get the car that I wanted . And my car note almost stayed the same thing ... All I say is " They did it again" . Big thanks the Quentin & Dustin

iamthewheel

Sep 27, 2015

My 3rd vehicle from Jay Wolfe. They make the decision of buying a car and easy one. If your looking to take the pain out of buying a car, visit Jay Wolfe Toyota.

charles123

Sep 26, 2015

The personnel were very friendly and service work was excellent and the time factor wqsminimal . Plus the vehicle was washed. Also, the lady in the snack area was really nice.

truizdechavez

Sep 26, 2015

The staff was very professional but my appointment was very long considering I just had an 82,000 mile check up with oil change. It was a good experience overall and they were very knowledgable.

Thomas Neal

Sep 25, 2015

The whole experience was very professional. There were no surprises. Everything was done and explained in a timely manner. The customer lounge made the wait very manageable

busy mom

Sep 24, 2015

These guys were great to work with on my new Highlander, and super-accommodating. This was my second Jay Wolfe purchase and I would buy from them again without hesitation.

SDay1955

Sep 21, 2015

I talked to John Juarez about getting an inspection, he also informed me that since they would have my Tacoma up on the rack, they would check the frame for rust because it may need to be replaced due to a recall. Wow! Two birds with one stone, and he even showed me another truck that was having the frame replaced, to show me what all would be done. That is why I like coming here and have been for as long as you have been here up North. All the people in the service department treat you with respect, even when all I was doing was getting a simple inspection. Way to go John!

Camry1

Sep 20, 2015

My experience with the service department was very good. I have taken my 2002 Toyota to the Jay Wolfe Service Dept. for various service issues since 2002.

hubbs on a search123

Sep 20, 2015

Our experience started out well with Rebecca the Internet Sales person. She was very quick to find us exactly what we wanted. Kenny in new car sales was very polite and did not come across aggressive without consideration for our wants and needs. Kenny in new car sales made the buying experience actually enjoyable and easy and made us feel at home.We had no bad experiences through out the entire buying process. Plus before we headed back to Blue Springs we had a delicious sandwich to top off our day! I'm telling you, that is a HUGE benefit to your clients and it says WE CARE ABOUT YOU in every way!!Sincerely,Ed and Pam Jaynes

AT123

Sep 19, 2015

The service department at Jay Wolfe Toyota is always so kind and always goes the extra mile to ensure a great experience. David Rank was exceptionally helpful during this service visit!!

Charles Cornelius

Sep 19, 2015

Always have been friendly, respectful of my time while providing capable service. Nice waiting room that offers drinks and snacks. Mr Obrien always remembers my name along with the rest of the family....very nice to have that type of person there!

Driver

Sep 17, 2015

The service visit for our "new" 2014.5 Camry SE was an entirely pleasant experience, due largely to the friendliness and care by Randy Borgman. We have seen him in service over many years (previously 2002 Camry at all scheduled service visits), and are always happy when we draw him. An excellent facility, with fine people.

Joe Cozz

Sep 17, 2015

Mr. Borgman was exceptionally honest and knowledgeable about what needed to be done on my car, He did not do anything to my car that was unnecessary.

Marsha

Sep 17, 2015

Everyone was helpful. When a light came on concerning the tire sensor. They gave us a loaner so we could be on our way. Our needs were meet.

mellis1951

Sep 17, 2015

Had extensive work done on 06 Tacoma. Great experience. I will be back. Tony Toy was great to work with. My truck came from there and I have always working with Tony.

ancientandfutureguitar

Sep 16, 2015

This journey began with an email from Rebbecca Holderbaum in early August 2015 saying that she could get me into an updated Prius for about the same payment I currently have. At the time my spouse answered the email saying we would consider it. A month and change later I wandered onto the lot during a bicycle ride and spoke with Evan Helmuth, a relatively new sales associate who was very patient and took the time to explain many options and provided information and initial pricing for vehicles I had expressed an interest in, as well as providing a very fair trade-in value for my current vehicle. I met with Evan on Friday and Saturday, and, after a bit of end of the day action, I met with a very patient and personable Mike Margolin and took the vehicle home over Sunday to test drive and see if the car would grow on me and my lovely wife. She and I concurred that it was a good choice and I met with Mike on Monday to talk numbers and begin to close the sales cycle. We arrived at a very good deal by the end of the visit and the next day we closed the deal. I was able to address a few issues with the car consisting of seat stains and a minor ding satisfactorily and parlay a few free oil changes into the deal in writing. I met with Dustin Howerton in Finance who did the final number crunching and came up with a final deal that involved rolling over my existing extended warranty from my previous vehicle and a reduced interest rate. I rate the experience as very pleasant, professional and friendly. The only let down was that the guys who did the final detailing were not very thorough, as there were several grimy areas remaining on the dash and display area that should have been addressed prior to the release of the vehicle; I could have pointed it out but that's their job to see these things and correct them. Other than that, I was was very satisfied with my experience. This is the third vehicle my wife and I have purchased from Jay Wolfe in the Northland, and the fifth for our extended family.

68Hornets

Sep 15, 2015

Mark and the staff at Jay Wolfe Toyota were easy to work with and there was no pressure to buy. They did not try to coerce us into buying just what they had in inventory but were willing to get a car from another dealer if that was what we decided.

Beth86

Sep 15, 2015

Got me in on very short notice. Took care of my needs and got me out the door quickly. Everyone is very nice and helpful!

bjmerrill17

Sep 15, 2015

Very friendly, helpful and did whatever they could to get what we wanted. The salesman bent backwards to make we were comfortable. I will come back

Chris Gutierrez

Sep 15, 2015

Michael Margolin has been my sale person for many years and he continues to offer me the best experience and feedback on our purchase. I recommend him often.

Kimberly McCauley

Sep 15, 2015

GREAT OVERALL EXPERIENCE.....however, I know for a fact the vehicle should have been discounted far more than it was considering it is a 2015 vehicle and if not leased or purchased the dealership would need to remove it to make room for the 2016 inventory.

Minivan lover

Sep 15, 2015