Used Cars for Sale at Jerry Ulm Dodge Chrysler Jeep Ram in Tampa, FL

blucky

Jul 17, 2016

The worst experience I've ever had at a dealership it starts at the top with the general manager Gordie but the worst most unprofessional person I've ever dealt with his named Scott Harris horrible customer service skills the only one there worth anything at all is David Gonzalez

Elizabeth Felix

Jun 27, 2016

I WAS EXTREMELY HAPPY WITH BRIAN JOHNSON. HE WAS VERY PROFESSIONAL AND WHAT A SENSE OF HUMOR (lol). HE SHOWED ME EXACTLY WHAT I WANTED. BEST EXPERIENCES EVER PURCHASING A VEHICLE. I LOVE MY NEW JEEP PATRIOT. WOULD DEFINITELY RECOMMEND BRIAN TO ANYONE.

DodgeGuy13

Jun 16, 2016

Brian Johnson was knowledgeable, friendly and extremely helpful. The staff even stayed open after hours to complete our purchase. I will definitely buy my next vehicle from Brian Johnson.

AL SPERANZA

May 19, 2016

I just picked up a Jeep Trail Hawk for my son today and it was one of the best car experiences I have had in over two decades. Brian Johnson was my consultant, and I say consultant because he asked all the right questions. He helped me build the car I wanted, kept me up to date on its delivery (which was on time) and finished today with a phenomenal overview of the vehicle to my son. I was incredibly impressed on his knowledge of every feature on the automobile and the patience he showed teaching my son. The experience remained excellent as I worked with Martin to finalize all the financial arrangements and complete the paperwork. I will be back in the future, and I will be looking for Brian to serve me and my family again!Al Speranza

Joshua K Wright

Apr 28, 2016

I found the Dodge Durango I was looking for at Jerry Ulm CJD. I came in and Dennis Sorbie was the sales representative that helped me in every single way. I can't express in words how pleased I am with the way he handled everything. No hassle, he didn't pressure me into anything, he answered every single question I had and was able to provide me one of the best car buying experiences I've ever had. I've been to at least 30 dealerships over the past year looking for a Durango to buy, and honestly, Dennis sold me on it by just how professional he was with everything. 100% recommend!Thank you Dennis and thank you Jerry Ulm!~Josh

Gram & Pappa

Apr 18, 2016

We visited Jerry Ulm to look at a new Ram. The salesperson we dealt with was a joy to deal with. Not only was she delightful, but she knew her product. This attribute has become a thing of the past. We found in shopping around salespeople either didn't know the product or didn't care.

jfontenot26

Apr 8, 2016

Came to Jerry Ulm on a whim, and boy am I glad I did. I was immediately greeted by Brian and he escorted me over to the used car sales lot. As we explored the options it started to become apparent that they didn't have anything that suited my needs exactly. As I was telling Brian I'm going to head down the road he asked me to wait one second while he checked the cars that hadn't been processed through the shop before sale. To my excitement there was a freshly traded Ford Fusion that was fully upgraded and right in my price range. We test drove it. I enjoyed the cad even more and was ready to talk price. The initial price was so low that I almost didn't feel the need to negotiate. After short time I was able to get an even more fair price and walked away with the agreement that the car is mine after they process it through the shop and clean it and such. A few days later I get a call that my car is ready. Upon arriving to the dealership I was told they put 4 new tires on the car for me and fixed the open recall that hadn't been addressed as of yet. When all was said and done Jerry Ulm was great to me and my first actually enjoyable car buying experience. I will definitely recommend them to family and friends.

TBrown0545

Apr 7, 2016

I recently purchased a Kia Sportage from Jerry Ulm Dodge and I must say, the staff was extremely friendly, warm and caring. They did not stop until I was 100% satisfied. Brian never gave the impression that he was just trying to make a sale. I am very pleased with the service I received and the purchase! If you're looking to buy a new or used car, go see the staff at Jerry Ulm Dodge. You won't be sorry!

saboyce

Feb 28, 2016

I drive a 2013 Chrysler 300 SRT8 and am looking to make a change. Stopped by this dealership to checkout a Challenger SRT. Tyler was quick come out and point me in the direction of the only one on the lot. I asked for a test drive and Tyler stammers through some nonsense about having to check to see how many miles are on it and goes to check with "the manager". A few minutes later he comes back out and asks if I would be willing to fill out a credit app. Really? This is the first time I've ever been asked that to take a test drive.I'm also looking at a Tesla Model S - not only was Tesla happy to schedule a test drive with nothing more than my driver's license, they put me in a loaded P90D (highest model available) even after I let them know I was only interested in the 70. This is not the first bad experience I've had at Jerry Ulm. While looking for a new mid-size SUV for my wife two years ago, we dealt with a salesman who couldn't have been more full of it, playing all the typical car salesman games.I thanked Tyler for his time and asked him to make sure he let his manager know they lost a fairly certain sale.

danyelleho

Feb 14, 2016

If I could give ZERO stars, I would! Several weeks ago my check engine light came on so of course I took my Jeep Grand Cherokee in to Jerry Ulm as this is where I purchased the vehicle. Turns out I needed to have a cylinder head replaced on the engine, which in itself was disturbing since my Jeep is only two years old. Anyway, despite a few minor annoyances with the staff there, everything seemed ok and I got my car back 6 days later. A couple of days after that, my husband was washing my car when he noticed some pretty significant damage to the front of my car. When they repaired my car, they obviously damaged it and didn't even tell me. Not only did they not tell me, but they tried to cover it up by painting over it...not even in the right color of paint. (I can provide photos) There was even some damage under the hood but since most people won't ever see I didn't make an issue of it. But what this tells me is that they could care less about my vehicle or anyone else's vehicle. And that if they do mess up, the will not confess. I understand that nobody is perfect and accidents happen. And if they had told me about the damage and offered to fix it, then you wouldn't be reading this now. But they didn't. They have since repaired my bumper but to this day, I have not received an explanation, an apology or even a phone call to see if everything is ok! That is why I am posting...to warn my Tampa area friends to stay away from Jerry Ulm Dodge Chrysler Jeep! I could say more, but I am going to exercise some restraint here. Do yourself a favor and go somewhere else...let's just leave it at that. I will not be going back there. I deserve better!

Danny S

Jan 27, 2016

I moved to Tampa a few years ago, and have never found a good mechanic locally. I also purchased a Jeep from another dealership. Here's why Jerry Ulm is number 1 for servicing Jeeps. I had an issue which noone could get right. I spent more money on issues not related to the problem. Took it back to EXTREME JEEP, where I purchased it and they wanted to charge for issues not even related. They priced me out at nearly 3200.00 for repair. I only had it for a month. I took it to Jerry Ulm for second opinion. They followed up with me every second of the way. The issue , loose wires connected to the transmission. No where even close to what I was quoted at by extreme. This place has earned my trust and now my business. Everyone down to the owner are true professionals. Don't believe the bad reviews. It's not even close. Try it, you will see.

Roger & Stacey

Jan 14, 2016

Dennis Sorbie was exactly what I had hoped for in a salesman...very calm, kind, helpful, and knowledgeable. It was a very relaxed atmosphere with a friendly staff. Thank you!

alexis22

Dec 14, 2015

I went in knowing what I wanted because I did some online searching there was Bob who answered all my online questions and scheduled me to come in and another man Tim who was so kind to show me the cars the day before I was scheduled to come in because I was so excited and couldn't wait even in the drizzle of rain! And then Dennis was scheduled for the test drive of the vehicles with me. I gave him a price range and how much I can afford he did his best to match as closely as he could my needs given my circumstances and he made it happen. I was expecting to leave with my new vehicle but Dennis went above and beyond and gave me so much more then what I was expecting for no additional cost! He took his time and was so friendly and what I valued most was that this dealership didn't have the salesman's that practically breathe down your neck at no point did I ever have anyone hoovering me to get a sale. Overall Dennis was friendly patient respectful diligent and his customer service rocks. Not only would I recommend this dealership I would recommend Dennis he is awsome to do business with and really puts the customer first I mean he really went above and beyond!

Marielena483

Nov 17, 2015

My husband and I had an amazing buying experience at Jerry Ulm. We did some comparative shopping with other Dodge Dealerships in the Tampa area and the customer service we received at these other dealerships is what deterred us from buying from them. Brett Darrow at Jerry Ulm was our sales person. He was awesome!!! Patient, nice and very accommodating. He went out of his way to ensure not only my husband and I were happy with the deal, he grabbed dinner for our cranky 2 y/o son while we finished paperwork. Again if you're looking to buy a Dodge get it from the best, Jerry Ulm and make sure you see BRETT DARROW. Not only will he get you the best deal, he will entertain your kids too.

KimberTN

Nov 11, 2015

I am in LOVE with my new Jeep. Thanks to my salesman, Brett Darrow, for making the entire buying experience a pleasant one. I have had many compliments from friends & neighbors and a lot of waves from other jeep owners as I pass by. I guess Im in the Jeep club now. Its awesome! Also, I have had a few people tell me they have been looking at buying a jeep so I told them to come see Brett. This was the best experience I have ever had with buying a new vehicle and I bought a brand new Jeep Wrangler Sport Unlimited. Thanks so much!!!!

debi

Nov 5, 2015

few words? (lots to say!):relaxed, painless, honest, integrity, (laughed a lot too) :-) Jeff Ullman, Larry Burton Best experience buying a car ever. (not Greig!) :-(

lsallisky1

Oct 8, 2015

My husband and I were very impressed by everyone at the dealership. Our Sales Man was very knowledgeable about the vehicle we purchased. We purchased a new vehicle last year from another Dodge Dealership in our area and the personal and professional service we received at Jerry Ulm Dodge was so far above our other experience. We will go back to Jerry Ulm Dodge to purchase our next vehicle from them.

Forscythe87

Sep 28, 2015

My wife and her sister came here after a negative experience at another dealer. I am extremely happy to see this dealer did not try to take advantage of either one of them after what we'd been through to get a fair deal on a vehicle. Dave was able to get the deal on both a Cherokee and a Renegade that was to the liking of both of them. At the end of the day everyone got what they wanted and the transactions were painless!Dave was friendly and laid back. No pressure from him or the finance department when it came to trying to sell extras. He answered all questions and concerns effectively and was knowledgeable on all the products. The experience was truly a positive one. While my wife and her sister may be easy to please, I admittedly am not and I could say that this was a first rate experience that most if not all dealerships could learn from.

vpdotcom

Sep 9, 2015

I had a wreck in My 2000 Jeep Cherokee. I took it to the dealer and it took over a month to repair. When I got it back the front end was falling apart. So I took it back and over the next few months, they would say it was fixed but it was not. Finally out of frustration I found a mechanic to check it out and he found the problem right away. So I paid him and went pack to the dealer with the report. They did not listen to me when I told them what the problem was. They called me back and told me, tough luck, it was not their concern, that they had done all they were going to do. So, after this review and you take your vehicle there for repair. don't say I did not warn you

jerry.hughes1

Aug 24, 2015

Awesome experience. Jordi was very helpful in finding the right car to fit my needs. I will definitely be back when it comes time for another vehicle.

LNK863

Aug 24, 2015

Was recommended by my brother to check out this dealer for my new(to me) car. From the moment I walked in I could tell I wasn't going to be pressured into buying a car. I was able to get what I wanted at a very good price! Would recommend this dealer to anyone in central Florida looking to buy used!

bigj77707

Aug 22, 2015

Easiest buying process I have ever been through! Found what I wanted online, submitted an inquiry and got a followup from the Internet sales Manager, Bob Potter. Exchanged a few emails and phone calls while getting financing set up (which only took a few hours) then went down to the dealership the next morning. Test drove the Ram truck and found some slight damage on the back. Without a blink, Bob found another one on the lot that was nearly identical but had a few upgrades. He arranged to get me the slightly upgraded Ram at the same price, and without haggling, got my payment right to where I wanted it. Sent it off to be detailed while I signed all the paperwork and was out the door in 2 1/2 hours from when I arrived. VERY SATISFIED! This is my 2nd RAM truck I have bought from Jerry Ulm, and will not hesitate to return when I am ready for another. Everyone I encountered was very helpful & friendly.

kestertirado

Aug 18, 2015

No nonsense, straight to the point friendly service. We were told by Jordi Prat that he was going to do what he could tomake sure we left with the vehical we wanted and that he did. Mr. Pratt and the other team members made it happen and very close to the numbers we had in mind. Thank all of you for your help.

Rere79

Aug 18, 2015

Needed to purchase a reliable inexpensive car ASAP, meet with Jordi and his team who gave me exactly the what I wanted ( Jeep Patriot) but also gave me a great deal without breaking my pockets!! Best experience I've had in a long time buying anything..lol!! Thanks Jordi!

Lucky2534

Aug 17, 2015

I've kown Jordi Prat for quite some time I'm his barber every time he would come in my shop I would ask him what I need to do to buy a truck which was my dream to buy a truck one day my car broke down I called and seeing if you could help me and that day I pulled off the lot in my brand new Dodge Ram and most recently my wife's car broke down and we went back to see him and bought my wife a Dodge Journey and it went smoothly and she drove out the same day

Rinkus

Aug 13, 2015

Very personable and I couldn't have asked for a better salesman! I would deffinitly recommend him to my friends. You a have a great asset in him, make sure you let Mr. Ulm know!!!

that1guy

Aug 13, 2015

Big shout out to Jordi Pratt at Jerry Ulm. Loving my new truck. This was by far the easiest and most painless experience I've ever had with a dealership. There was no pressure on me, or the usual salesman swindling to try and get the most out of your wallet. They were honest and full of integrity during the whole process. I would STRONGLY recommend Jordi and Jerry Ulm to anyone looking for a new vehicle.

Jeffjames34

Aug 12, 2015

Jordi was very helpful in helping me choose the car I wanted. He was very knowledgeable of the vehicles and very thorough with informing me of their company's warranties. Also him and Tom were very diligent with providing me with my financial options. My overall experience was great and I recommend these guys to anyone who is looking to purchase a vehicle!

anber11

Aug 10, 2015

I have purchased a car there and had experience with service as well. My sales guy was Jordi and he is awesome. He is knowledgeable about their new cars (which is what I bought) but is a used car salesman. I liked him being able to compare other new cars to the Renegade I was looking at and his candor. He and his manager Jorge are honest, low-key, and easy to work with. I have also recommended people to the dealer's service department. One lady had a bad battery and was willing to pay to get it fixed but the serviceperson actually advised that she go to the Toyota dealership since her car was still under warranty and she could get it for free. They are a family-owned and run business and you can tell. They seem to really care about the community and their reputation.

Curt Worthen 84

Aug 10, 2015

Jordi Pratt made my car buying easy an relaxing. He doesn't try an sell you something you don't need an is an honest person. I've bought two cars from him in the past year an have been satisfied with my purchases.

Gaynell1

Aug 5, 2015

Awesome experience at Jerry Ulm on Sunday. Jordy worked really hard to get me the car I wanted and the rest of the team worked hard to get me a great rate and great monthly payment. No pressure tactics... at all. Highly recommend!!!!!

rmccuean

Jul 31, 2015

Dealer was fun and worked well with me on my choice of vehicle and my needs. Brian was very friendly and helpful, I never liked dealing with dealers in the past because they've been pushy, but I honestly enjoyed this buying experience.

darrelw

Jul 22, 2015

Jimmy L. and Brian Johnson both helped us choose the right used car. Brought it back for a little service within 30 days and Brian Johnson took very good care of us. This is the second automobile I have purchased from Jerry Ulm and Jimmy sold them both to me. The next time I need a car I will look up Jimmy again. Very personal and professional. Jerry Ulm is lucky to have people like those two working for him.

blooms

Jul 20, 2015

Dennis Sobriety worked with us for nearly five hours. Professionalism was maintained while meeting our somewhat outlandish requests. I would reccomend Dennis Sorbie and Jerry Ulm Dodge to anyone!

Debi_K

Jul 20, 2015

We purchased a new Jeep Cherokee this weekend and had the best experience with a dealership ever! Brett and Miriam were both knowledgable and professional!

jrundlett

Jul 16, 2015

I purchased a vehicle from Terry in the used car lot about 2 months back. It was a convertible, so naturally there was potential for things to go wrong, and they did (at no fault to Jerry Ulm). Terry and the management team worked with me through the issues to a resolution. I ended up getting a completely new vehicle in the end, but I was so impressed with their commitment towards making sure I was happy. I had an unfortunate, worst case scenario happen, but they worked with me and I couldn't be happier.

K.RoGr

Jul 11, 2015

We received great service quality from Dave and the team at Jerry Ulm. We love our new Renegade and had a cool experience buying our new car.

ABickford

Jul 6, 2015

This was the best experience I have ever had purchasing a vehicle. Jimmy Lewis took really good care of me, even after I drove off the lot. Thanks, Jimmy!

Joe4440

Jul 4, 2015

Their vehicle acquisition manager called me and wanted my 2014 Jeep. I told him I was upside down on payments and it wouldn't be to my advantage to trade. He told me that they had numerous incentives at this time and to bring my car in and they would help me. My wife and I went in and after choosing a new car, they were going to roll over nearly $10,000.00 into the loan of the new car. Thanks for the help. They are just interested in selling, no matter how bad of a deal it is for the customer.

Vigeoboy17

Jul 4, 2015

The salesperson Matt Carew was amazing. He helped me with all my concerns and I would definitely recommend anybody to Matt I will surely be bringing my brother when he's ready to purchase a car

JH

Jul 3, 2015

Buying a car here was easy! My wife and I saw a Chrysler Town and Country online. I came in and spoke with Dennis who provided excellent service. An h hour later the deal was done. An hour after that I drove off the lot. Very smooth process. I would recommend this dealer to anyone.

SmoothGravy

Jul 2, 2015

I'm in the car business (with another brand), so I thought I would walk into a dealership ready to battle for the best deal. Not only was my pre-owned jeep priced right, it was upgraded at the dealership, prior to sale, and was completely street ready...Matt Carew did not lay one ounce of pressure on me, and let me make all decisions about the sale. We revisited the price and he knew every bit of value that the dealer put back into the car, which, when researched, was a complete benefit to me... 9 year old jeep, only 75k, runs like a champ and I love it. Matt won't "steer" you wrong.10 year vet in the business and this was one of the best buying experiences I've had. Call Matt.

Corbin

Jul 1, 2015

This place was great! He was very helpful! He helped me with all of my needs! And he got me in the truck of my dreams!!

Bob Fett

Jun 29, 2015

Jimmy and the guys took csre of me on a Sunday and stayed late to smooth everything through. Worked hard to make this an experience i did not regret.

AliLaw123

Jun 28, 2015

Jimmy Lewis was fantastic and friendly. He helped put us into the most logical and reasonable car, he didn't push us to pick the most expensive car and instead looked at what we needed and made a reccomandation from there. I appreciated that he didn't take advantage of two women walking into a dealership and understood that we know what we are talking about when it comes to cars. I would highly reccomend visiting Jerry Ulm for any car buying needs you have.

RemarkableE1!

Jun 28, 2015

Two thumbs up to Jerry Ulm! Jimmy Lewis is the epitome of a great salesperson! He made my car buying experience fun and exciting! It was apparent that Mr. Lewis cared about my needs and he worked diligently to find a solution. Upon leaving, I felt that I had not only purchased a car; but, I established a long-term business relationship with the dealership. I will definitely share my experience with family, friends, and co-workers!

Amyc

Jun 27, 2015

Just wanted to say that my experience buying a new Jeep Grand Cherokee was a pleasant one at jerry ulm...Dennis Sorbie was my salesman and made the experience easy and fun...he explained every detail of the jeep and made me feel very comfortable in the dealing process of buying a new car...Dennis has always been available even after my purchase in answering any questions that I have had....I also want to give kudos to Miriam in the finance department ...she was very personable and took her time with me in explaining all the details of the paperwork...Gordy the manager very nice as well....overall everyone was friendly and helpful at jerry ulm and I LOVE my jeep?? Thank u ! Amy c.

Jess5536

Jun 27, 2015

First tI me buying a car and the gentlemen here made it the best experience ever. I truly felt cared for. They did everything to meet my needs. If you are in need of a car, come see Larry and Jimmy! Absolutely amazing!

Vanessa94

Jun 27, 2015

Great service in the office and out! Dennis Sorbie not only helped us get our family Jeep Liberty but we just went back to buy my husband his Dodge Challenger. Not only that he also helped us straighten out some extended warranty coverage when out Jeep was at the dealers for repairs, that's going above and beyond! If your looking for a car this dealer is th place to go and Dennis is the man to ask for!

Chicago Dodge Boy

Jun 25, 2015

When visiting the dealership to purchase a Dodge Caravan for my company, we discovered a certified pre-owned 2011 Dodge Nitro which reminded me of the old 1930-40s Woody Surf Wagon. Larry Burton (Pre- Owned Manager) and I negotiated a satisfactory deal for all. Jeff Horn took care of the immediate paperwork and Mirium the financials. Friendly quick and efficient. Very good transaction.The service staff are replacing an existing warranty issue with my current vehicle (2008 Caravan) and the shuttle driver was instrumental in getting me home safely. Smooth and consistent customer service in all areas visited.

tatray69

Jun 24, 2015

Our visit was without a doubt the easiest most relaxed car buying experience we've ever had! We looked around the lot and our salesman, Jeff Horn was beyond polite and funny! He answered all our questions without hesitation and any prices he had to look up, he did and got back to us immediately. This whole experience was so relaxing. It was like visiting friends at work and shooting the breeze with them all! Jeff and I shared experiences we both had being in Europe and he showed us pictures he took on the trip. Like I said, it was like visiting old friends! Whatever training they're doing there with the salespeople at Jerry Ulm, their doing it right!! There is no doubt in my mind that if we ever need another vehicle we'll go back to Jerry Ulm Chrysler Jeep!

dennismace8132

Jun 22, 2015

As soon as we walked onto the lot we were greeted by Brian Johnson. We explained exactly what we were looking for. Brian wasted no time showing us cars we couldn't afford or didn't meet our criteria. In less than 20 minutes we had it narrowed down to 2 vehicles. Extremely polite & helpful. The whole transaction process with Brian & Jeremy was smooth & quick. We didn't think we would be purchasing a vehicle that day but with the help of these 2 we were driving away in our new vehicle & extremely pleased with our deal. Thanks to both Brian & Jeremy & everyone involved. One of the easiest car purchases we've ever had.

iforgot12

Jun 22, 2015

If an auto dealer is known by the staff it keeps, Jerry Ulm Dodge has raised the bar to a new height. My wife and I did our research on the web to find the specific car we wanted, we came up with a few dealerships that all had the style we were looking for, the prices were all pretty much the same. We took the day and were shopping around. Jerry Ulm Dodge was the last dealership we went to and when the Sales Rep " JIMMY LEWIS " approached us on the lot, our experience of car buying went from being exhausting ( other dealers ), to being enjoyable and easy thanks to Jimmy Lewis, he was amazing!. He made it easy, stress free. He was the one doing the work, getting us a deal, getting us into the vehicle that " we wanted ", unlike the other dealerships who tried telling us what we needed. We are so glad that we stopped at Jerry Ulm Dodge and that Jimmy Lewis was there.. We are very grateful for his assistance. With a staff like this , it's no wonder why Jerry Ulm Dodge has such a great reputation.

Brax

Jun 19, 2015

My family has been coming to Jerry Ulm for the past 8 years and Jimmy Lewis has always given us outstanding service. We continue to receive fair pricing on our new and used vehicles, in a comfortable and friendly environment.

Cookie157

Jun 19, 2015

Just bought a car at Jerry Ulm Dodge! I was blessed in meeting Terry Mahoney who took great care of me! He helped me so much; made me feel comfortable from start to finish. Told him what I wanted and where I wanted my payments to be at and he came through like a champ! What a great personality, took my calls, made my whole buying experience pain free! Than You, Terry!

phil123

Jun 18, 2015

Our family has bought 4 vehicles with JimmyLewis as our sales person. He has gone above and beyond anything we expected. He has always been honest and forthright in all of our transactions. Jimmy is always professional and that is why we keep returning to Jerry Ulm Dodge. We have also had outstanding service from Carlos Batista in the service department. They have always treated us as if we were part of the family. We highly recommend Jerry Ulm Dodge with Jimmy Lewis and Carlos Batista as our go-to people.

Vanessa69

Jun 18, 2015

My husband and I were in the market for a new car. Our salesman Terry Mahoney made it an extremely easy and comfortable experience. We felt he was very honest and down to earth. Terry listened to us and guided us towards a vehicle that not only met our needs, but one that is a pleasure to drive. We are very happy with our experience and would not hesitate to recommend Jerry Ulm Chrysler to friends.

Stardustmess

Jun 13, 2015

I was a first time buyer and I was terrified about the whole buying a car experience but it was completely the opposite. I got all the information I needed, all my questions were answered, and Dennis worked with me to get me the best deal I could get. When I was told I was approved and could drive my Jeep home same day I was ecstatic! Everyone at this dealership is friendly and will do what they can to make the customer's experience a great one. My brother is in the market for a new car himself and I'm already sending him to Dennis Sorbie at Jerry Ulm.

Vfaustin

Jun 6, 2015

This was more than a great experience, it was absolutely Perfect! John-Kevin took the time to help us find exactly what we needed for the price we wanted. Jerry ulm dodge has an asset in a salesperson like him. Go to jerry ulm dodge and John-Kevin Dolce for a great experience. BTW I love my charger

711sunshine

Jun 5, 2015

I called Dave and told him the exact car I wanted. I also told him I would buy it in the next two days. He gave me initially the lowest price. Dave was in constant contact over the next two days giving me updates and reliable information through text, email, and phone calls. He ended up being able to offer me $500 less than the lowest offer which was already low. Dave was up front and was never pushy or trying to sell me something I wasnt comfortable with. The car ending up being detailed twice due to his high standards. He has promised to fix the pin stripping and make a new key (one was missing) and sand out a bit of surface rust on a screw. I could not be happier wit my purchase. Go to Dave Lupis and you can't go wrong.Car purchased was a new 2015 Jeep ParriotEdited for spelling.

JD EXPRESS

May 20, 2015

Shane needs to learn that when the shop makes a mistake like forgetting to replace an oil filter it reflects on the inability he has as a manager. He also needs to learn how to except blame and figure out a way to make things better while at the same time remaining professional and haveing complete respect for the customer at all times. Thanks to Mike Martinez and Drei Ulm I was finally satisfied with the outcome on my situation.

Majram

Apr 22, 2015

We went through the internet department to get a deal on a new truck. We arrived at a fair price for the new truck and used Black Book through this dealership's site to value our trade. Went to the dealership and was told that Black book said it was worth $4500 less than what Black book through their own site said. What a con! Our vehicle was in great shape and had a new battery, new tires and several other items not even considered in the Black book valuation. I wasted a week of research only to waste my time.

jongo88

Feb 19, 2015

I always use Jerry Ulm Dodge in Tampa even know I live in Valrico and hears why. I made and appointment for Monday for my 2012 Jeep Jk and they took it right in to assess the problem. They told me it was a bad drivers side head and it would be two to three days. Brian Cummings did all he could to make sure I was taken care of. He got me a rental car right away.On Wednesday morning it is ready and you can't even tell they tore my motor apart. I took pictures before hand of the motor and then after. Besides the shiny new head everything is in it's place. All wires and hoses are right back like they were from the factory.The best part is it runs better than new. So a big thanks to Jerry Ulm and Brain Cummings (service righter) for a great experience with there repair!!!!

jayar6622

Jan 2, 2015

I have been a customer of Jerry Ulm Dodge since I purchased my 2006 Dodge Durango at your dealership. On December 12, 2014, I took my 2006 Dodge Durango to the Jerry Ulm Dodge dealership because my vehicle was experiencing some problems. It was making a loud ticking sound, and was leaking all of the coolant. I explained this to the service representative and even turned the vehicle on so that he could hear the sound it was making. I also informed him that I wanted an oil change. My car was taken in and after some time I was informed by Donald Baker that the problem was that the overflow container for the coolant was cracked. He also, said that I needed a battery. I told him to go ahead and perform his suggested services. I paid a total of $650.13 at that time, which was outlandish, but I figured that if it would fix the problem, then so be it. It did not fix the issue, so I brought the car back approximately two days later and I was told that the only thing wrong was that the radiator cap had to be replaced, so I agreed to have it replaced. This cost me another $50. Two days later I was still hearing the ticking sound, this time it was noticeably louder. At this point, I had lost all trust in Jerry Ulm Dodge and was disappointed in how my services were handled, and after spending $700.13 at your dealership's service department, my car was still having the SAME issues, as when I first brought my car in. I have always held Jerry Ulm Dodge's services above average, but my frustration led me to take my car to McGee's Auto Service, and I am glad I did. The personnel at McGee's Auto Service found that the problem was actually the water pump. This cost me another $550, because of your service department's misdiagnosis. So, what should have been completed correctly the first time around by your dealership's service department, ended up costing me a grand total of $1,250.13, because of your dealership's inability to diagnose and service YOUR own vehicles properly.Do you think that this is fair to me as a Jerry Ulm Dodge customer? I think not. Would I purchase another Dodge vehicle or service from Jerry Ulm Dodge? I give a resounding NO! Because, it's not the ideal product or service that I originally thought. Lastly, would I recommend Jerry Ulm Dodge to my friends, family or co-workers. Again NO, I would not. Your inventory and services are a reflection of your dealership, as well as your management, and this is something that needs to be reviewed, addressed and corrected.

thatguy880

Oct 22, 2014

I just got my first new car ever and My experience is something I will never forget. They were helpful and knowledgeable about all the cars and were very straight forward and honest about everything. They even found me a 6 year 100,000 mile full bumper to bumper warranty and we're able to keep the monthly payment within 10 dollars original asking without me even having to ask. I got a dodge dart 2015 gt and I can be more happy.

George Stahley

Oct 4, 2014

This was by far the best car buying experience we have had, our salesman; Danny Sarmiento worked tirelessly to find the Jeep we wanted, at the price we wanted, and the trade in price we wanted. Once we found the vehicle the rest of the car buying process was fast and simple and we received the same professionalism, dedication, and great service form all of the personnel involved in the process that we received from Danny. I recommend buying a car from Jerry Ulm, and ask for Danny Sarmiento if you want a great salesman.

Allen Wang

Oct 3, 2014

The sales person Mike Gero is honest, helpful and friendly. We agreed on a good price for a new Cherokee. The next day we came into the dealership, the car is there, just cleaned and waiting for us. Mike took us to the rental company to return our rental car, and an hour later we are happy driving our new Cherokee home. Since the other key of the car can't be found by them, we requested one from our local dealer, and after a couple days, the refund check from Jerry Ulm arrived. No hassle.

adevalencia

Sep 15, 2014

This is by far the worst dealer I have ever been. Rude sales people who make you believe you have no idea of how purchasing a car work, high prices compared to other dealers, the "managers" have the worst customer services procedures, and the sell "new" cars with 600 miles..... sketchy dealer, sketchy people.... just don't purchase a car here...

dldbones

Sep 1, 2014

What I thought was going to be a nightmare turned out to be a pleasure. Brian assured me "NO WORRIES" and at first I raised my eyebrows. None the less Brian stood by his word, he and his staff should be recognized for making what seemed to be the worst Wedding Anniversary my wife and I ever had into a "NO WORRIES" weekend. Brian is a asset to your Company and I hope good things for his future. Thanks for saving my weekend Dennis Donnelly

Stidd2

Aug 6, 2014

This is my second Jeep from Jerry Ulm, Drei sold me my first and Brian just sold me my second both sales men were honest, helpful in every way i could imagine, Plus as soon as you walk through into the show room entrance everyone was so friendly Awesome bunch of people..Thank You Wilbur StiddDebra SpencerPS Thank You again Brian Johnson for making it happen

Snowgirly

Jul 24, 2014

This has been by far the worst car buying experience I've ever had!! I would never recommend this dealership to anyone! The salesman didn't know what he was doing and knew nothing about the vehicle we were leasing. We had to go back to the dealership 5 times to resign paper work we had already sign when we leased the car. I understand they don't register vehicles in a different state every day, as we are military and are able to do this, but being in Tampa and having a huge military base here they should know how to do this! We bought a different vehicle in Virginia and registered it in a different state with no problem. We leased the vehicle 2 months ago and are still receiving letters requiring us to submit information we have already given the dealership numerous times and have still not received our plates! I have had to return twice for temporary tags. I like the vehicle it's just unfortunate the dealership is so incompetent!

littlegoldcar

Jul 22, 2014

Went in for a $300 tail light problem this place tried to make it $3000 worth of other problems we never asked to be looked at. told car would be in service for one day still 5 days with no car no phone call no messages no apologies! when I asked where my car was and what was going on told I was being negative manager Shane was a complete nightmare to work with. had to fight and argue to get my bill reduced they ordered extra parts and replaced things that were never asked to do. stay away from this place they are a complete fraud..

ccarraway

Jul 14, 2014

Was sure I wanted a Jeep but wasn't prepared to buy one so quick! I have owned a Jeep for 14 years and have complete confidence in the vehicle why would I buy anything else. I had visited Jerry Ulm in the past and experienced nothing but expertise. I checked the internet for prices and then called and spoke to Jeremy Best on the phone and discussed my situation. After the conversation I make an appointment for the next morning.Spoke briefly with Jeremy and he turned me over to Greig Lundergan. he was most helpful and very thorough throughout the entire process. He made sure I had seen all the cars available and I found the car I wanted. He took us over to the service center and introduced us to the staff. I am pleased with my car and look forward to having it serviced at Jerry Ulm.

straker1964

Jun 26, 2014

My initial intention when visiting Jerry Ulm Dodge was only to see what was available and get an idea of what I wanted. Brian Johnson quickly but in a very friendly manner introduced himself to me and in a relaxed and professional manner began showing me what was available in a new Ram 2500. After an initial test drive in a different truck, I found one that suited what I was looking for. Without any sales pressure we started talking numbers and quickly came to a deal I could live with that day. The experience at Jerry Ulm Dodge was pleasant and I look forward to a long relationship with them.

larsen1523

Jun 14, 2014

Jeremy Best is relentless when it came to finding me the right vehicle the first time and William (Bill) Hearn has by far one of the best attitudes of any salesman I have ever dealt with when it comes to buying a new vehicle. I asked a lot of Jeremy and he delivered a 100% "I CAN DO" attitude of getting it done. Then the hand off to William made me wonder a little, however once I started to understand the process, I actually felt like I was being COMPLETELY taken care of and after the sale William spend a lot of time with me explaining all the great features of my new Ram Truck, which was greatly appreciated. Thank you for all the hard work Jeremy and William. Sincerely, Dan Larsen

jonathanwhayes

Jun 1, 2014

I spoke to a lot of dealers on the phone after shopping online, and when I found a car I liked at a good price at Jerry Ulm Dodge I lucked into working with John-Kevin Dolce. He was so polite and helpful over the phone I drove from Tallahassee to Tampa to look at the car, bought it on the spot with little negotiation or hassle. When the A/C stopped working two weeks later, they took care of it despite the fact I did not have a warranty on the car (it was a used 2004 Honda Accord). They even gave me a loaner so I could get to work while it was repaired. I have bought a few cars from dealerships in the past, and this was the best experience I have had by far.

owphipps

May 25, 2014

I have purchased new vehicles for over 40 years from various dealers,makes and models.The experience happened to be the most ultimate,laid back and relaxed that i have ever experienced.Brain has superior knowledge of all phases of the sales process who went above and beyond the scope of what i needed to know.He opened all manuals,highlighted critical passages,and added from his personal experiences.We set in the vehicle while he explained ,demonstrated and set up various programs for me.Overall, i have never ever had a car buying experience such as the one with The Dodge Family .Note to all...From start to finish, there was never that feeling of going to war,nor tense pressure associated with the normal tactics used by many in the sales industry. Kudos to All!

StCroixTim

May 24, 2014

Dennis Sorbie was very professional, knowledgeable and patient. He knew the answer to every question I had. This is the first car buying experience where I didn't feel pressured during the whole process. I felt Dennis listened to what I was saying and allowed me to progress at my own comfort level. He even gave me his cell phone number and I called and texted him as I thought of more questions or needed clarification. The dealership overall was very professional and has a good local reputation. I couldn't be more happy with Dennis and Jerry Ulm Jeep. I expect to have a lifetime professional relationship with them and would highly recommend them to everyone I know.

TAG65

May 18, 2014

Absolute worst experience I have ever had buying a car. No negotiation in price. I have been buying cars for 30 years and have never once not been able to work with a sales person to get the car to a reasonable price and this goes for Acura, BMW, Infiniti, Toyota and all the American made automobiles. Perhaps they thought because I am a woman I would accept anything the offered. WRONG. My credit is excellent and I had 15,000 to put down and finance the rest (which was already bank approved). They refused to run my DEBIT card to get the 10,000 out of one account and I was writing a check for the other 5,000. They insisted they could not incur the fees. Really?? Fees on Debit purchases are typically zero or very little. Left the lot completely amazed they would lose a sale over this. Of course they called after I am back in Pinellas county and said they could run the card for a maximum of 5K. Well you told me before you had "NO wiggle room", We drove to Crown Eurocars in St. Pete and purchased a jeep that day with NO issues from them. The jeep was much nicer, lower miles and customer service was excellent. Everything happens for a reason and the the HORRIBLE experience at Jerry Ulm worked out in my favor. Avoid this dealership.

nealhuneycutt

May 2, 2014

I wanted a new Jeep Grand Cherokee. Although my sales rep Jordi normally works with pre-owned he was expert at new sales too! He knew nearly all the ins and outs of the product. I got a nice price on the Jeep as it was end of month and a fair value on my trade. Paperwork was easy and well laid out. Everyone was friendly. I recommend this dealership.

timvee69

Apr 28, 2014

Jeremy Best the internet manager got in touch with me promptly after submitting a request for information on the vehicle I was interested in. When I arrived at the dealership he had the Jeep Cherokee parked in front of the dealership and ready for me to test drive. Bernardo Huerta was my sales consultant and did an excellent job of demonstrating and explaining all of the vehicle features to me before during and after the test drive. The process of trading in my 2007 Jeep Liberty for the 2014 Jeep Cherokee was made simple and straightforward and I felt appreciated as a loyal customer. I would definitely recommend Jerry Ulm Dodge to friends and family. Thanks Jeremy and Bernie for an outstanding buying experience! I love my new Jeep Cherokee!

nicstew

Apr 24, 2014

Thanks so much to Jeremy Best for all your help. It can be intimidating being a woman buying a car by yourself and he made me feel comfortable and painless! I love my new Dodge Avenger!

larsenpaul

Apr 11, 2014

The whole process was seamless. I received a fair price at the beginning and did not need to haggle to get all incentives . Even at closing they went out of their way to ensure all saving were passed on. The product speaks for itself I could not be more satisfied with my experience with Jerry Ulms staff

joepowelljr

Mar 26, 2014

Everyone I made contact with was very friendly and helpful. The dealership team went out of their way to make me feel like part of the family and answered all of my questions. They honored the internet price I was quoted from USAA on the certified pre-owned vehicle I purchased and came very close on the price for my trade in. I had a very rewarding, positive experience at Jerry Ulm dealership. A+ customer service. Nick Buccina and Miriam were awesome!Joe Powell

MSuarezSolis

Mar 18, 2014

After a month of bad experiences at other dealerships, I finally came back to Jerry Ulm for Dennis Sorbie. He is very down to earth and I appreciated that he didn't lie to me or make me feel pressured to buy; he answered all my questions and was genuinely easy to talk to. My experience was fantastic and I would purchase from him again.

BradNBrandi

Mar 13, 2014

Dennis and Bob were both so helpful. Bob helped us build and order the jeep. Bob updated us every step of the way. Dennis went over all paperwork and showed us everything we needed to know about the jeep. Dennis would have sat there for 10 hours showing us how to work everything if we asked him to. Every experience there has been great. We are so happy we picked Jerry Ulm.

Laurenwebb82

Feb 7, 2014

Initially I might have recommended this dealership! Unfortunately I would never do business here again! My sales person was a fraud and so was the finance guy (who tried to cheat me out of better financing). I honestly wish I had never gotten rid of my Honda....this was the worst dealership/customer service ever!!!!

tpattillo

Feb 5, 2014

this is my second visit, on the first they worked on my right fog light. they had to remove the bumper but failed to fully re-secure it on the left side. so during this second visit I asked that it be fully secured and also an oil change and rotate my tires. Brian told me that my vehicle was damaged and they couldn't attach the bumper. He wanted to send me to the body shop to attached a plastic screw. Brian is a typical worm wiggling car lot representative with terrible people skills and does everything but satisfy the customer. I explained to him that the time to tell me of this type of damage was when you were working on my fog light/bumper the first time. They wouldn't rotate my tires claiming they needed my wheel lock and couldn't find it after I told them exactly where it was in my truck !! So after all this I only got an oil change. NEVER GOING BACK. I will do my best to spread my experience with others.

gskura64

Jan 17, 2014

Dennis Fowler, our sales associate at Jerry Ulm, was wonderful to work with. We were looking for a Dodge Dart. He listened to us when we told him what we wanted. He showed us a few options that we did not know about, but he did not try to 'up-sell' us and get us into something that we did not want. He found exactly the Dart that we wanted. We are incredibly happy with our experience with Dennis.

warren77

Jan 15, 2014

Our vehicle purchase from the Jerry Ulm Dealership and their Sales Associate Dennis Sorbie was superb. He provided us a five star experience. His experience and knowledge of the SUV was invaluable. Dennis and Jeep were on top of every aspect of our purchase. We had the vehicle built and shipped to the dealership. Dennis constantly stayed in communication with us during every phase. He always called to answer any and all request in a pleasant and patient manner. The gorgeous 2014 Jeep Grand Cherokee Limited arrived flawless. Dennis made what could have been a disaster the most enjoyable experience in buying a vehicle, unbelievable. I would highly recommend to those who are considering a Chrysler product, to go to the Jerry Ulm Dealer and seek out Dennis Sorbie for their sales associate.

jdedell

Dec 30, 2013

Brian was very knowledgeable and helpful while I was looking and a few different Jeep models and allowed me to test drive a couple of models to help me make my decision. Once all the paperwork was completed he made sure my wheels from my old Jeep where moved to my new one and everything was in proper working order. He reviewed the operation of the Jeep and made sure my phone synced with the hands free Bluetooth.

hbelco

Dec 28, 2013

This is our 2nd car purchase at Jerry Ulm and we appreciate their efforts and for dealing with me as I am a tough negotiator!

Nickkuhn

Dec 24, 2013

Tried two other dealers to locate a vehicle, which verified what Darren said in any event. Nonetheless, its my second vehicle from Jerry Ulm, definitely a cut above the rest. Darren is a good man, i know i got a reasonable deal, nice to know that honor and integrity counts sometimes these days....

gkeller82

Dec 20, 2013

Jerry Ulm Dodge Crysler Jeep Ram was a great place to buy a vehicle. Darren Lane and Brian Johnson were both great people to work with while searching for the right car. They each listened to what I had to say and didnt push anything on me. I went to the car dealership willing to leave without a car, but the quality of work their team did with me was fantastic. They helped me narrow down vehicle makes, models, price, features, etc..without making me feel like they were trying to push a sale on me.Their team even offered me a quiet area to make a few urgent, unforeseen business calls that came up during my vehicle buying process.I also would like to note that I spent several weeks looking at other dealerships, only to leave their dealerships feeling like I was being used and manipulated (even though I left without a vehicle from those other dealerships).Jerry Ulm's dealership was a breath of fresh air and I do really feel like a part of their family now.

sstoliver

Dec 17, 2013

I came into this dealership looking to buy a new car. This was the 3rd dealership I had visited over the last 2 days and I was really hoping that I would not need to look further. Kevin greeted me as soon as I walked in the door. After I told him what I was looking for, he took me right to the car that I would soon purchase. Although I was on a tight budget, Kevin and Drei worked very closely with me to make it possible for me to leave with the "car I had been dreaming about for the last 3-4 yrs"........a 2014 Jazzy Blue Dodge Charger!!! I can't thank them enough for taking the time to make this dream happen for me. Everyone was extremely kind, caring, patient, and sympathetic to my needs and circumstances. I never felt pressured and was treated with respect. That was very important to me considering that I was a single female walking into this dealership and making this purchase completely on my own. All I can say is that if I continue to receive the same professional, genuine, caring treatment throughout the life of my car, I will only purchase all of my cars from Jerry Ulm Dodge and will only recommend them to everyone I know. Thanks, Guys, for all that you have done for me!!!

cnifong

Nov 19, 2013

We had went to three dealership in the Tampa/Clearwater Area. John was so wonderful we went back to him. I would never go to Courtesy Brandon dealership again. They were unprofessional and knowledgeable of he vehicles. Jerry Ulm is the best dealership in town.

tjsmith9

Nov 17, 2013

Kevin did a good job in helping me. He was friendly, personable, and thorough. This was my first purchase from Jerry Ulm, and I would recommend seeking him out if you don't have a regular salesman.

Evarv

Nov 16, 2013

I was looking for a specific set of options and style on a Ram 1500. I did this through the Ram website and Jerry Ulm was the dealer with the closest one. I live 200+ miles away and so it was all done through an initial phone call and follow up call with Bob Potter and Darren Lane respectively. It should be clearly noted that I bought this vehicle site unseen except a PDF of the window sticker. I think that says a lot for someone to spend significant money solely based upon phone calls and emails.Both were straight and to the point, timely in my request and quick response and due to my work I travel most of the week so they were happy to accommodate my travel by overnighting documents and include return overnight packages, set times according to my schedule when to talk and just overall professional.No waste of time, no slip ups in what was said to what was delivered.Great work.Use this dealership and these folks.

Fishman1969

Nov 12, 2013

Negotiations went well and sales people followed up in a very professional manner. Sales people actually delivered the vehicle straight to our front door. This is the first time I have ever seen that done and it was great.

rebujohn

Nov 7, 2013

Jerry ULM dodge was one of the best dealership in Tampa area. All the sales persons were doing an outstanding performance to make there customers happy. I really enjoyed being there at the dealership. They value their customers. Before I went to Jerry ULM I visited another dealership in Brandon, FL I hate to say this I dont want to (and you don't want to) go back at the Brandon dealership.

Coco5waters

Nov 5, 2013

Darren and Kevin saved me so much money off the sticker price of the car, that it's not even funny. (I do mean the MSRP and not the Dealer price.) They gave me an absolutely amazing deal that I could not pass up. The best thing is that all it took was one trip to take care of my new car purchase. I would highly recommend Jim Ulm Jeep Dodge Chrysler to anyone who is seriously thinking about buying or leasing a new car. They will take care of your old car, too! I really want to thank them for doing all the leg work for me and getting me the in the vehicle I needed!

2014Chrysler

Nov 4, 2013

We had a superb experience. Professional & service focused combined with a competitive price. Simply the best car purchase experience in the last 30 years.Jim & Carleen

dodgeram14

Oct 23, 2013

I bought a new 2014 Dodge Ram 1500 from Jerry Ulm Dodge on 10/22/13. I found the vehicle on their website and then called their Internet Sales Manager, Darren Lane to setup an appointment for a test drive. Darren was very responsive and sent me a detailed quote in an email even before I arrived so I could see all the features and have a ball park price in mind. When I arrived, Darren met with me to review my current truck for it's trade-in value and Mike Gero took me out for a test drive and to review the truck. Mike did a good job explaining all the features of the vehicle and answered all my questions. When I got back, Darren was able to work with me on the price and I feel like I got a good deal on the truck and on my trade. Also, while I was meeting with Darren, the owner of the dealership Jerry Ulm stopped by and personally introduced himself. The place felt very family-oriented and less stressful that other car dealerships I've dealt with. Working with the finance woman was easy and she had all the paperwork ready in a timely fashion. My overall experience was great and I'll be back for future maintenance and other vehicle purchases. I'd also recommend them to my family and friends.

hcsfzh

Oct 14, 2013

Our salesman John-Kevin Dolce was great, he was VERY knowledgeable about all of the vehicles we were interested in. He was able to answer any questions we had, we DEFINITELY will recommend him to any friends/family looking to buy and look forward to reaching out to him for our next purchase. Jerry Ulm should be proud to have an outstanding car salesman as him. He was not pushy or aggressive like some car salesman can be. Our experience was great. The only thing I would have changed was the time it took to go through the process after we decided on which vehicle to lease. I believe we were at the dealership for about 5 hours, if there was any way to shorten that time, that would be the only thing I would recommend trying to improve upon.

FredByda

Oct 12, 2013

This is the second purchase I have made with Jerry Ulm Jeep. I leased a Jeep in 2011 and when my lease was up I just picked up the phone and called Gordy Begley. As usual, he made the lease process smooth and seamless. I picked a car out of stock and within an hour or two I was driving my car home. Great experience and thanks to Gordy and Greig for their excellent customer service.

Davegerman

Oct 4, 2013

I ordered a 2014 Dodge Ram in June. Although it was promised and expected in 6 weeks, the truck was not shipped. David Gonzales, VP of Sales, got involved, identified the delay (a pre-release recall) and then kept me updated on progress several times each week until the truck arrived. Although the delay caused me to escalate the problem, David was professional and competent in delivering my new RAM truck. Overall I was very pleased with my experience.

cherm8

Sep 25, 2013

My purchase began on the internet with Darren. He followed up on every request, didnt bother me, and was the reason i purchased at Jerry Ulm (pricing, trade and final price, was better elsewhere).I will be again, as long as Darren or someone like him is available as my sales professional.

llicata

Sep 20, 2013

Darren Lane was very helpful and instrumental in getting the deal completed. The finance lady (Miriam) was very pleasant and helpful as well. The only part of the purchase I was unhappy with was the way in which a few minor paint nicks on the vehicle were handled. I brought the vehicle back a week later and they were "touched up". Although this looks ok I was expecting something a little better especially after spending $50,000 on a vehicle. Overall I am happy with the transaction and would probably refer someone to the dealership.

RLiang

Sep 15, 2013

The Sales Process is well organized to meet my needs. Each step of the sales process of the vehicle is well coordinated and Ryan did an excellent job in coordinating add on equipment to my new vehicle. Darren made every effort in leading his team to ensure that we the customers are satisfied and leave the dealership happy. Dealer finance department representative was explicit in the explanation of contract paper and ensure we the customers are understanding the financial responsible in this vehicle transaction. I have a good praises for this sales team and we will return for parts or accessary for our new Jeep. Thank you.

charles1423

Sep 4, 2013

We were looking for a used Dodge Durango or Chrysler Aspen to tow our airstream trailer. We saw a vehicle online and came to look last week. The unit seemed in excellent mechanical condition and had it not been smoked in a great deal we would have bought it on the spot. I very much liked the very direct and straightforward way your dealership operates. The price quoted was very fair, much closer to the bluebook value of our trade in than any other place visited was offered for our trade in car, and the deal was quickly and clearly presented on a printed sheet of paper with all dealer fees, taxes, etc., already listed so that the first figure catching the eye was the walk out the door price and not some lower amount to which several thousand dollars would later be added. I do not know if you understand quite how unusual this is in the auto industry or how much it is appreciated but in future I will always shop Jerry Ulm first and advise all my family and friends to do the same. We wound up finding a suitable unit in Orlando and as our need was immediate purchased that SUV but the whole deal was much more stressful and I will never have the desire to return to that dealer. We will see you folks again!

Connie0818

Sep 4, 2013

When reviewing the documents for purchase, we saw for the first time that we were paying $1500+ for an option that we never opted for nor were ever approached with until then. I asked Chuck if it was an option and he verified it was. We requested to not have this added to our financing and that is when Larry came in very abruptly. I asked Larry the same question. He very rudely insisted that he was losing $700 and if we did not purchase the option, he would not sell us the vehicle and then stormed out of the office. (keep in mind the price that we agreed to pay was never disputed so if there was a loss- it was through no fault of ours). He was very unprofessional and very rude. I still don't know how I convinced my husband to stay after that.I just sat there in shock~ I have never been treated in such an unprofessional manner. We never even received an apology. In this economy especially, the reputation of a sales-driven organization should pride itself on good customer service and should certainly treat it's customers with respect. The way Larry treated us was unprovoked and was sparked by a simple, calmly asked question.For these reasons, we would not refer anyone to Jerry Ulm Dodge. I could never in good conscious send someone I know to be subject to this kind of treatment.

nconstan

Sep 3, 2013

Darren and Dennis were knowledgeable and extremely helpful. Would recommend there services to anyone. They understood what I was looking for and made it happen. Thank you!!

RichMJeep

Aug 18, 2013

I was completely disappointed in my last visit here. I have already purchased two Jeep vehicles over the past year and was looking at upgrading to another new vehicle. John Wieland has always been great to deal with. However, during the last visit, he was working out a deal with Gordy. Gordy was rude and condescending in the few minutes we actually spoke with him. Once he left, I mentioned it to John and was told "he is just having a bad day". This has made me consider other dealers in the area for my vehicle needs. I loved dealing with John as he has always been top notch. But, to blow off another person's poor behavior as having a bad day is ridiculous. I am sure I will not receive this type of treatment elsewhere.

mfrier

Aug 13, 2013

We made it clear when we first came in that we wanted a Satellite Radio in the vehicle that we were purchasing. During the test drive we were told that we would receive a $500.00 check to purchase the radio, this is what sealed the deal. When we brought the van back in for it to be detailed and pick up our check we were told they could not do that. Well now we have a vehicle we are not happy with. Will never purchase another vehicle from Jerry Ulm and will not recommend them to anyone either. Wonder why car salesmans have such a bad reputation, it's due to the lies they tell to make a sale. You have lost a customer.Update to previous rating. We are still not happy with Mr. Gero & will not buy from him again, but kudos to the company for correcting the wrong. This is a good lesson in learning how to communicate and tell the truth even if you would have lost a sale.

Chrissy15

Aug 7, 2013

We would definitely purchase another car from Jerry Ulm. Additionally, I would recommend this dealership to others. My husband and I took several months to research and find the right first car for our son. We went from North Tampa to Brandon, Clearwater, and everywhere in between. We always gravitated back to Jerry Ulm. The sales people were knowledgeable, kind, and always professional. That is really hard to find when buying a car. When we finally decided on the Jeep that we purchased, it wasnt the awful experience that I feared. The finance manager from Buffalo was funny and helpful. I believe he found us the best rate that was available and he did it with a smile. I am sure we will be back again.

MichaelEachon

Aug 6, 2013

I am absolutely thrilled with my experience buying a new Jeep Wrangler here this past weekend. I found a Jeep I was interested in online at their website, including lots of pictures and the window sticker. Darren, their internet sales manager, contacted me immediately upon my request. I showed up at the dealership at 4pm. Darren and Dennis worked with me right away. I went for a test drive, had my current vehicle appraised by them, dealt with the offer, arranged financing, signed the documents, and they had my new Jeep prepared for delivery. This all happened quickly, and I was home by 6:30pm to have drinks and dinner with friends. They were so helpful and friendly. Miriam in finance was terrific too. I LOVE my new Jeep. I will definitely be back. There was none of the silly antics that seem to be so prevalent with so many dealers. They have a no-nonsense, straight-forward approach. This was a GREAT experience!!!

cgulsby

Aug 4, 2013

Jerry Ulm Dodge is a fabulous dealership! I had called Darren Lane inquiring about a Jeep Grand Cherokee 2013 I found online. He not only told me about the vehicle, he informed me that I could apply for financing online. This was great considering I live two hours south of the dealership. I explained to Darren that I would not be able to come up to see the car until my husband got off work which meant it would be six or so in the evening. Darren stated he was finished at five, but would wait for us to arrive. He kept in contact with me all day regarding any new information he needed or I needed to know. My husband and I arrived around seven and Darren was there waiting for us. We had spotted a different Grand Cherokee on the lot and asked to see it. At this point Jeremy was also helping us. We looked at and test drove both the new and used vehicles. In the end I decided to buy the used Grand Cherokee. It had everything a person could dream of in a car for the right amount of money. Darren spent all day and half the night working with us and in the end we left Jerry Ulm's with a beautiful (new to me) used Jeep Grand Cherokee! I would and plan on telling all my friends and family about Jerry Ulm and the GREAT staff they have. Everyone is friendly and make you feel at home and not at a car lot!Thank you Darren, Jeremy, John and everyone who made this experience a pleasant one. You are the best!

MadelynMolina

Aug 3, 2013

Darren and Bernie were very professional. This is my 3rd car purchase and it was definitely my best experience. I didn't feel overly pressured, they were informative and helpful. Buying a new car can be stressful on it's own, I recently relocated and being new in town was stress enough so I was very happy that this part of my relocation went smoother than all my other transitions. Thanks for making this a great experience.- A very happy customer.

rwester

Jul 26, 2013

Dear Sir: On 7/23 I took my 41k mile 2003 Dodge Intergera to Jerry Ulm (invoice number DOCS744680) after my Nephew (mechanic with a shop in Tampa with over 30 years experience) told me that my computer was not sending a pulse to #1 cylinder. He said he could not fix the problem and that a dealer had the proper equipment to do the repairs. I took the car to Jerry Ulm (invoice number DOCS744680), my service manager was Brian Cummings, whom I told this to and stated that the coils were checked and new plugs were put into the car. He reported back saying that my Injector wiring harness is bad (has been previously repaired) and that it would cost thousands to find a used harness, have it installed and then this may not fix the problem. He also told me that the plugs were not gaped and that the coils were not new (true as I stated they were checked and put back). Your written report also says that the plugs are worn out and that I stated that there was a high pitch moan when pressing on the gas the car needs a main drive belt tensioner. Further, I was told that #1 and # 3 cylinders had low compression which Brian was concerned with. Brian recommendation was that I trade the car in and get a new one. As I could be putting in thousands of dollars and that even this may not fix all the problems.After Cummings comments I had my nephew call him to discuss these issues and he too was told that they believed the problem to be only the wiring harness. Further, that they were not going to test the computer until the wiring harness was first replaced. I again talked with Cummings and he assured me that it was the wiring harness. Told him I did not want him to do the repairs and that I would pick the car up the next day. I was concerned because I know that new plugs had been installed, had no drought that they were properly gaped and was concerned about the computer not functioning properly. Upon paying my bill I did not see where the computer was checked and told the cashier I was concerned as I had specifically asked for this and it was not none. She was kind enough to called Brian who told me that the computer was checked and was ok. I asked him then to so state this on the bill and he said he would. Once in his hand he looked at the bill said that it was on the bill because the computer was giving out all the codes. I repeated that he had not checked what I brought the car into the dealership for which was to see why the computer was not putting out a pulse to the #1 cylinder. He repeated that the computer was working fine. I paid the bill ask again to have the car brought out and left. With all due respect, I have the box from new plugs put into the car. I never complained about a high pitch moan. I have found the wiring harness at a cost of less than $500 instead of the Est $1,550 for the harness quoted by Brian. And feel that his double talk on checking the computer indicates it was not checked. I am a disabled Veteran and transportation is obviously very important to me. Truly, this Intrepid, while older - I purchased the car from the original owner last year, have all the service records and have maintained the car well (has had new breaks, tires, alignment etc. ) it is basically in really good condition. While I may factually need a new fuel injector wiring harness etc., I have lost confidence in work being done a Jerry Ulm and left with the feeling that Brian Cummings has made a blatant attempt to take a good vehicle that could be repaired and flipped, and priced the repairs to me so high that it induces the purchase a new car. I am truly disappointed.

BradHager

Jul 25, 2013

Emillo and Bob made the buying experience great, no one likes to spend money but I had no problem. Before going to Jerry Ulm dodge, I went to a closer dealership and had a terrible experience and almost did not buy a car. Jerry Ulm dodge did it right.

bethotto

Jul 11, 2013

This is the best dealership that we have done business with. From the start, Bob Potter assisted us with email inquiries and finance approval, He was not working the day I went in and advised Darren Lane would take over. Great personality and entertained my kids while still getting my info together. He introduced us to Nick who showed me 3 cars over 2 days, he is very personable, no pressure, answered all my questions and went above and beyond to make me happy. I would recommend him to anyone. The finance team was also great; they were able to get us a lower rate & down payment than anyone else in the area. We will never look elsewhere as long as we live in the area. Check them out, you will not be disappointed!

Oscarluis2013

Jul 8, 2013

Damon is a great service advisor and have been all the time very helpful, kind and always understand the issues. But Damon is not the problem, the problem are the tech's. My first unfortunate experience was a noise coming from the trunk every time the car start, they listen it and advise me of changing the fuel pump. Fuel pump was replaced and the noise is the same. Some high tech drove the car and said that he couldn't corroborate the humming noise. then the windows molding started to separate from the doors frame, they ordered a new set, I was told to leave the car at the dealer that day to replace it, around mid day I got a call saying that when they opened the box, the parts were all bend, so they had to order a new set. After 5 days the parts came and they replaced it.After that, the oil change was due, I went for an oil change and I was told that an alignment was needed, so I agree to it. Now if you keep the steering wheel centered it goes to the left, once again I was told that a tech drove it and it is ok, that I should try another long drive to make sure it is happening, well this 4th the July I drove it to Miami and still going pulling to the left. Now I'm waiting for my next oil change to see if they can understand what is happening. Once again, Damon is a great service advisor is not his fault.

chefrodriguez

Jul 6, 2013

Cleland was good, Lane was a little fake and the finance manager was absolutely awful, hurrying and trying to get rid of us quickly saying people were waiting, but there was no other clients in the dealership....he also made a political comment about the President of the United States stating that things were not good because of him. Very unprofessional. Time for a tune up...

kurilichrw

Jul 4, 2013

This was a very pleasant buying experience. No pressure and we didn't feel like we were the prize in some kind of sales competition. Coming across the Bay was a good choice. Should have done this for our last two vehicles. Bryan, David, and the other sales staff were more than helpful even though I told them I was already working with another person. They answered all my questions and showed me features I was not aware of. This was much different than my last purchases in Seminole. I wanted a Dealer installed option here and it was done in a vary quick manor. Everyone at the dealership has exceeded my expectation. Another thing I'm not use to seeing is that everyone here is in a good mood and smiles.

MarcCrumpton

Jul 4, 2013

Stopped in on a rainy Sunday (that just happened to be the last day of the month) on the way to another dealership for an appointment and met with John for a while. He was very very professional, no pressure, and worked with me to get me in what it was that I wanted - a 2014 Grand Cherokee... I was torn between the Limited model and the Overland and John not only didn't try to talk me into an upsale - but actually let ME make the decision. When it came to negotiating, the prices were on point and I really have to give a lot to this dealership in working on customer want, needs, and desire versus high pressure. Needless to say, after working with John for a few hours and talking with the Other dealership, the decision was easy. I got my shiny white souped up Overland and John got the sale. This place is friendly, welcoming, and extremely helpful. John spent tons of time going over the complex computer system and customizations of the Jeep and made this experience a great one. HIGHLY HIGHLY RECOMMEND!!!

Tracylking

Jul 4, 2013

Bryan was a great help and worked to find me the right car at the right price he has earned my business for all future car purchases and service I had a hassle free experience from start to finish you have a great operation at Jerry Ulm keep up the great work

raysor2

Jul 3, 2013

Bryan is an excellent sales rep. Dealership employees were very friendly. No high pressure sales. Great car buying experience. After visiting several other dealerships we decided we wanted Bryan to obtain the car we wanted. The process of agreeing on a price of the vehicle was surprisingly better than expected.

varmaduchi

Jun 30, 2013

Having recently moved to Tampa from New York City, it was imperative for my wife and I to purchase a car and cease wasting money on a rental. Having made a short list of several cars I was interested in, I stumbled upon Jerry Ulm Dodge via a search for Dodge dealerships on Google. I am not familiar with Tampa, nor was I referred to any dealerships by anyone. Luckily, Sales Consultant Kevin Ryan introduced himself to me as soon as I pulled into to the dealership. I appreciated his "no-pressure" approach as we test drove several different 2013 Chargers. He answered all my questions and thoroughly walked me through all the options and features of each model. He not only implored patience, but I found him quite the expert on automobiles. After a week and a half, I settled on the Charger and we negotiated a great price on a fantastic car. I not only highly recommend him, but will certainly keep in touch with him for any future purchases, no matter which dealership employs him.

randycouper

Jun 26, 2013

Excellent experience. I've bought/sold a number of cars over the years, but working with Dennis Fowler, John, and Miriam at Jerry Ulm Dodge in Tampa was about as smooth as it gets. I would highly recommend them to friends, family, others. Thanks, RS

redsun71

Jun 2, 2013

Good Day!I am very happy with my "purchase" and "Kevin".When I visited the dealer I was very overwelmed.I have been test driving and listening to so many options so how could I purchase a car. I was begining to really forget what I wanted.I stoped at Jerry Ulm for 30 minutes and talked to Kevin.I went to work. I call him a couple of times that same day. Discussed with him how much I wanted to pay, what I wanted In a car, etc.At the end of the night he showed me what I wanted and I stayed in the montly payment that I wanted to stay in. I will recomend Jerry Ulm to anyone.:) Thanks Carmen and Adriana Rivas

ashnwayde

Jun 1, 2013

We went to the dealership on a whim, just to check out the car we were thinking about buying. We had no intention of purchasing at this point in time but knew we wanted to soon. As soon as we pulled in, our salesman Dennis greeted us at the door and asked if we needed assistance. He showed us the car we were looking for and was very friendly and patient, especially with our 3 year old in tow (anyone with a toddler can vouch that things can get rough in these situations!). He was also very patient with my very specific wants and needs in finding the car we wanted. We ended up finding the exact car we've been looking for but decided that we still weren't quite ready to buy. We had a general idea of finances but no specific plans at this point. In short, Dennis and George (manager) made us an offer we really couldn't refuse but we decided to wait until the following day just to think things over a little more. We returned the next afternoon and finished up the process with financing. Miriam in financing was awesome. She was very nice and personable and even offered her ipad for our daughter to watch movies while we filled out paperwork. At the end of the day we went home in our brand new Dodge Dart and were very pleased with the service we received. George told us a saying that he liked to go by "The only pressure here is in the tires." While of course they are in sales and have to 'sell' us the product, I can say that I didn't feel pressured by anyone at the dealership. I would recommend them to anyone!

Rbelco

May 26, 2013

The overall process was tremendous! Darren Lane and Tim Smetana were great and very knowledgeable. It was a pleasure dealing with them and also meeting Mr. ulm himself. Truly a great runned outfit. I would recommend to friends and family.

danmpeters

May 25, 2013

I feel that it is necessary to share my experience on 05/25/2013 with your Express Lane service. I dropped my 2012 Jeep Wrangler Unlimited with an advisor named Lesley Shepard at 7:09 am for a simple oil change. With no other cars waiting, I was told the service would take "30 to 35 minutes at most." As I am sure it is a common occurrence, my credit card receipt shows that the service was completed at 8:06 am. After watching several people leave who arrived after me, I was able to observe the person checking out in front of me with an arrival time of 7:22 am. Another point of interest is the Invoice is time stamped at 7:41 am.As this does not make sense to me, I requested to speak with the Manager, Shane Stanek. After a couple of minutes he was able to apologize for the delay with a reason that the technician, Shellby Daniel, had difficulty with the hood lock. Of course with that explanation, I remain deeply dissatisfied that your staff could not figure out how to open a hood with the car key which they already had. At a minimum, I would expect they would ask if they could not figure it out after a couple of minutes.With no other justification or consideration, I must inquire why I would ever consider using such an expert and experienced and service staff to work on my car? In addition, it will require further explanation into this matter for me to even consider using the service or sales department at Jerry Ulm Dodge again.In the last couple of years, the American car companies have done an outstanding job of improving their product. As this experience demonstrates, there is a very long way to go in terms of customer service. Although my Jeep is the best car I have ever owned, I will be sure to advise all of my friends and acquaintances to find a different dealership. I will also be sharing these comments with Dealer Rater and Jeep in the hopes that comments such as these will impact your dealer rating.

Hatchy

May 25, 2013

We had been working with Dennis over the phone for a few weeks looking for a van that suited our needs. When we visited the dealership, he went above and beyond trying to make us feel comfortable about transitioning to another vehicle. Not feeling pressured or forced to rush a decision, Dennis and Larry truly presented a healthy, satisfying and enjoyable car-buying experience. We could not be happier with our new vehicle and will recommend Jerry Ulm to our friends and family.

phinchy

May 20, 2013

I went to several dealerships looking for a white Lexus hs250h, avoided your dealership because of the black rims on the car. Darren worked with me to reduce the price so that I could go out on my own to purchase the factory rims that I wanted. He and Jimmy were professional and friendly and most of all easy to work with, they truly made me feel like my business mattered. John the Finance Manager was also easy to work with. It's been over 14 yrs since I've purchased a vehicle. I know I won't wait that long again and I will be back to your dealership with other family members. A special thank you to Darren and Jimmy for making this a great experience.

JeepOwners

May 16, 2013

My husband and I stopped in on Sunday afternoon and spoke with Jeremy, who walked us around and answered any and all questions we had regarding the 2014 Jeep Grand Cherokee Limited. He was very knowledgeable about his product and we appreciated that he was not a "pushy" salesperson, but rather, one who wanted us to be comfortable with our decisions. When we returned on Tuesday, Jeremy was with another customer, so Kevin took over, and again, we were pleasantly surprised to find that he, too, was not "pushy", but excited to promote his product. We started the financial negotiations thinking we were going to be worlds apart on the offer, but I am pleased to say that we are currently driving the 2014 Jeep Grand Cherokee Limited that we went in for, and at a price that did not break the bank! Everyone here was so friendly and easy to work with. We will definitely be back for future car needs. Thanks to all of you!

Baker4lfe

May 13, 2013

this group of folk was very very helpful and more patient then i would of had if i was them working with me , i would recommend this dealership and any one in here especially (diesel ) eric, and bob, to any one , for any inquiries on getting a new vehicle, they were very helpful and helping me make this process easy and the finance manager was a dream to work with and even helped me on recommending the things a person obtaining a new car needs, such as Gap insurance, and a extra warranty , i love yo guys you are stuck dealing with me for some years now have a great mondayBakers..

caincandy

May 13, 2013

We went in not expecting much but we very pleasantly surprised by the deal we ended up getting and leaving with a great car! They worked with the fact we are a family with a budget and were very respectful. They took the least amount of time possible to get us a deal we could manage. great guys honest and straight to the point.

deefa

May 11, 2013

Darren Lane and Jeremy Best were wonderful and extremly honest and straight forward no headaches wonderful customer service!! Extremly satisfied!! Best experience highly reccomend Jerry Ulm dodge!!!!!

mrskmchargue

May 8, 2013

Deal was made very quickly, offers/counteroffers were made very quickly over the phone, got the price we wanted on a great vehicle that met our needs. The paperwork was ready when we got there and the vehicle was just coming out of detail and already full of gas! This was the fastest dealership we have EVER been to and it was a pleasure doing business there! We were in and out of there in about an hour. All staff encountered were very helpful and friendly! Would recommend this dealership to our family and friends and will look at this dealership for any of our future needs! Thank you!

Johnjoe1

May 6, 2013

This dealership publishes false vehicle ads and overinflated options detail. Avoid the hassle and avoid this dealership - no attempt to rectify their error.Sales person had no knowledge of the vehicle he was selling.

jasonv39

Apr 29, 2013

Darren, Jimmy and Larry were all very professional and courteous and made me a good deal on a nice used Jeep. I was very happy with how everthing went. I would recommend the dealership and the sales staff to friends.

Denaboula1

Apr 28, 2013

Everyone there is so friendly and helpful. Dennis Fowler was awesome. Answered all questions and really went out of his way to make the experience an easy one. Would definitely go there again.

davevarner

Apr 24, 2013

Bob went out of his way to fulfill my desire and need. This is my 3rd purchase at Jerry Ulm and my 2nd Ram from them. (5th Ram since 1995) Thank you!

Smunch0519

Apr 24, 2013

It was close to after hours when I inquired about a jeep through the internet. We weren't intending to buy until the end of the year, but Darren called within seconds of inquiring and was able to match the bottom line that my husbund had in mind. Without even seeing my trade he agreed to the bottom line and said he'd stay there for as long as it took for my husband and I to get to the dealership. We got there around 0730p.m and was out the door around 0845. There was no haggling and speedy service. Since my husband and I had been researching the vehicle for awhile and knew that that particular vehicle was what we wanted we didnt mind the speedy service! Would definately recommend this dealership and Darren to get you near your price point and get you out the door!

dexrumor

Apr 21, 2013

quality service, fair prices, knowledgable sales person, friendly service, quick and easy paperwork, top quality detailing on auto at time of purchase, follow up after purchase.

jcr1966

Apr 20, 2013

I had a great experience at Jerry Ulm Dodge. I bought a new truck from John Wieland who made me feel like family. He ensured my comfort was his utmost priority. He took the time to explain the details of the truck components and booklets. John ensured all of my questions were answered without feeling rushed. This was one of the best vehicle buying experiences I have had. I would definitely purchase another vehicle with John.

MHoeller

Apr 19, 2013

We've purchased two new vehicles from Jerry Ulm -- the entire team is awesome! Would recommend Jerry Ulm Dodge Chrylser Jeep to all my friends and family!

aidang1

Apr 10, 2013

My sales man, Jeremy was amazing I walked in the dealer with someone that took me there, but I did not wanted to be there, when Jeremy came to us he completely changed me attitude and made me feel comfortable and happy, he showed me the Dodge dart and I totally fell in love with the car and every single thing I wanted regarding the car Jeremy made it happen. I was really tired so he tired hes best to accelerate the whole progress to make me happy. I can go on for a while on how satisfied I was with his service. I would like Jeremy to know how good of a job he did and to continue with his outstanding customer care. Everybody else was very nice and friendly also, I would definitely go back and recommend Jeremy and the Dodge dealer to everybody I know.Thank you so much. Estefanny Hernandez

nguerr

Apr 5, 2013

Although Dennis Fowler was a new sales person when we met him, my wife and I felt very comfortable dicussing the details of the vehicle.I visited many other dealerships in my quest to buy a new jeep but I returned to Jerry Ulm specifically because of the confort we felt in dealing with Dennis.All the personnel we came in contact with at the dealership were very kind and helpful.

DKelley2013

Apr 1, 2013

Already had a great day, walked in the door and rec'd a phone call from Darren Lane that Jerry Ulm could buy out my current car - I KEEP MY CAR - and put me in a new 2013 200 and at a few dollars more than current payment. Instead of bait and switch, THEY DID IT. I drove off the lot Saturday morning in a car I didn't think I could afford until 2014 when my Caliber was paid off. I am ecstatic!

wardsusan

Mar 30, 2013

Back for another jeep-great people-service department is outstanding. Took less time than I thought-car was exactly what I wanted and they worked hard as possible to make it a good experience.

Sara777

Mar 29, 2013

Dennis was extremely helpful and patient with us. We felt very comfortable from the time we met him and he made our car shopping experience very enjoyable. We had been to many other dealerships and did not feel as comfortable purchasing a new vehicle from them. Dennis made the entire process easy and fun, and we would highly recommend him to our family and friends.

sbbrandi882002

Mar 29, 2013

very enjoyable experience. went in just wanting to look.didnt feel any pressure to buy. we told them where we wanted our payments to be and they made it happen. we left very happy.

LWEITZEL

Mar 27, 2013

My first time using this dealership's express service center and I have to say that "hands down" this facility is top knotch. From Tracy, to Brian to the cashier, each one of them were professional and SUPER friendly. They took the time to talk to me instead of treating me like a number, listened to me, answered all of my questions and just made me feel welcomed. For the past 10 years, I've delt with Brandon Dodge and I have to say, after today's experience at Jerry Ulm, they have won my future business.

ecassidy

Mar 25, 2013

Jeremy and his team were GREAT! The were helpful, knowledable and efficient! I got a great deal on my Jeep and I LOVE it. Thank you for everything! I would definitely recommend these guys to my friends!

usmarine0861

Mar 19, 2013

Dealer was very helpful during purchase. Would recommend purchasing from this dealer. Salesman was very thorough and knowledgeable in product and answered every question. Extremely satisfied.

JDAPP

Mar 15, 2013

Top was leaking with both factory top and aftermarket top. Asked prior to bringing it in if the aftermarket top was a problem and was told repeatedly that it was no issue. Once I got it in they refused to work on it (after wasting my whole day) and lied about it being "glued down" as the reason they would not touch it. They clearly did not even try to work on it as it took me five minutes to get off, and there certainly was no glue. Additionally the service manager lied straight to my face by claiming he would call the district manager and get back to me. When I tried to call back they would not answer or return my calls. Complained to Chrysler and even they said the dealership was wrong. I understand not working on it, I do not appreciate being lied to.

briard2

Mar 13, 2013

My first contact with the Jerry Ulm dealership was through the internet. I contacted a number of dealerships in the area and was impressed with the response from Darren Lane. As an older single woman buying a car on my own for the first time, I had many questions and Darren was more than willing to answer all of them whether or not I made my purchase there. When I made the decision to purchase the vehicle, I had a price that I felt was fair and we were able to come to an agreement without the stress that is normally attached to new car negotiations. Darren assigned Kevin Ryan to be my salesman. His service was outstanding. He even picked me up at my home since I had no transportation. Every question I had was answered and I felt that all those I have in the future would be as well. The business manager, John Chiappone, was equally as helpful and informative. Kevin took me on a tour of the facilities so I would know where to come for service. He introduced me to Shane Stanek who would be taking care of my vehicle and it gave me a great deal of confidence to meet him and visit the department. I am extremely pleased with the experience I have had at the Jerry Ulm dealership and highly recommend it to anyone looking for a Dodge, Chrysler or Jeep vehicle.

liamgrum1

Mar 3, 2013

Darren and Brian were a great team! We are very satisfied with our purchase and would recommend your dealership and your team. Adam in your body shop/parts department was awesome and is beyond knowledgeable! Thank you again!

automag928

Mar 1, 2013

This was our 2nd time visiting Jerry Ulm Dodge looking to purchase a new vehicle. So this review is covering the purchases of two vehicles: a 2011 Jeep Grand Cherokee Overland and 2013 Dodge Dart Limited. Both times John Wieland was our saleman, and we also worked with the VP of Sales, David Gonzalez. Both were completely professional and friendly and did not give you that typical car salesman approach - we never felt pressured or like we were be hassled - there was no back and forth like other dealers pull. Not only was the buying experience pleasant, the price was right too. They gave us the best trade in values on our trades, and priced the new vehicles very competitively! One thing I really appreciate although others might not care - they don't put a dealer's sticker on the back of your car! I don't care about the license plate frame, but when other dealers put their sticker on my car - it comes off before the car leaves the lot.After purchasing both vehicles, John has gone out of the way with driving my wife to and from work when she drops the Jeep off for service - making it as convenient as possible for us as he can. We have had a few service issues, where things needed to be fixed on the cars and they performed the service quickly and competently.I honestly cannot say enough good things about this dealership. The buying experience is pleasant, the service department is usually pretty quick and thorough. I would highly recommend this dealer to my friends and family.

berobb

Feb 20, 2013

My salesman (Ryan) did a great job working me into the right truck. He walked me on the lot, was patient and listened to what I wanted in a vehicle. He did not try to up sell me, he met my need and made sure I was getting a great deal. I am not going to throw out numbers, but the deal they offered was so good even my skeptical wife was happy to see what they had on paper. Not only did Ryan and the boys at Jerry Ulm get me a great deal on the Ram 1500, but they also got me an interest rate way lower than my credit union pre-approved me at. All in all, this was the EASIEST car buying experience I have EVER had! Kudos to the team. If you are looking for a Jeep, Dodge, Chrysler, Ram product this is the only place you need to go. In every way Ryan and the team at Jerry Ulm did a wonderful job. They pushed hard enough to let me know they were serious about selling a car, but were not invasive and in my face.

RobCharger

Feb 19, 2013

I had done some research online as I was looking to see if I could afford to make a trade on a new car. I had met Bob Potter of their Internet Dept. a week earlier when I was in for an oil change. He gave me his card and said if I was ready to move up to call him. A week later I sent him an email saying I was interested and shared my research with him. I brought my cleaned out car in and sat down with Bob to answer my questions about the different packages I had seen on some Charger models I was interested in, and none were on their lot. We did quite a bit of research with his access that I nor the floor personnel have. We found a car that I discounted right away as one I couldn't afford. But later he brought back financing numbers and I was surprised it was doable for me. We had a deal. Then he handed me off to Brian Johnson for the next phase of the process. He explained all the goodies in the car and we did some paperwork. After that it was off to the finance guy, John. There were no surprises there because I already knew what my finance numbers were. The whole process was lengthy but a majority of the time was spent with Bob and every minute was worth it.Overall the whole experience was pleasant. Never did I feel any pressure. Bob did all he could to insure that I got the car that would make me happy. The car I bought had to be delivered and once again Brian gave me lesson about my car, mostly about how to use steering wheel buttons and the touch screen. He spent as much time as I needed to learn the new rocket ship with all its gadgetry.The guys were all great. I'll be back to buy my next vehicle there too, probably a Charger again. I'm already familiar with their outstanding service department. I look forward to years of peace of mind driving a fully protected reliable automobile backed by a team of service professionals.Thank you Bob, Brian and John,Robert Livingston

smoochie

Feb 1, 2013

Everyone at the dealership was great and easy to work with. They were all very honest and looked out for us. The Manager (can't remember his name), was especially honest with us and tried to get us a great deal. Now I know why my husband only shops at Jerry Ulm. I will be a new member of their family.

Chloe5

Jan 31, 2013

I have purchased from you once before, and was completely satisfied with how we were treated throughout the buying process. Although, it did take a long time to complete the entire transaction (4 hours).I particularly like the attention to details like the addition of tinted windows, door guards, and pin striping that you put on all cars.We did not feel pressured to make the purchase that we made. The deal we got made it hard to turn down. The service department is part of the reason we drive to you from Brandon. My husband bought his 2013 Journey from another dealer, but he had a bad experience at their service department. He went from there to yours and had a great experience. Now he won't go back to anyone but Jerry Ulm for all his service work. It is things like that which make it worth the drive.Thank you and keep up the good work.Herb and Mary Sue Reffert

Shad1932

Jan 24, 2013

Awesome service. Darren was very helpful and responded well with the questions I had. I would recommend and refer any interested to come here to them and buy.

jfiddelke

Jan 7, 2013

My wife and I visited Jerry Ulm DCJ on Saturday and from the moment that we stepped out of our car I knew we were going to have a great experience. First off, I was shocked when I recieved a call from Darren Lane just moments after inquiring online about a new Jeep Cherokee. We spoke for a few moments and scheduled a time for my wife and I to come in. Not only was he courteous and professional, he had a great sense of humor and made the decision to come in very easy! Upon arrival, we were greeted by your friendly sales force and we were quickly directed to Darren. We spoke for several minutes about a few options and then we were turned over to Brian Johnson who took us out on the lot to show us some new cars. Brian was Awesome! Not only was Brian NOT pushy, he was very imformative and always made sure we had all of our questions answered. I could go on and on and on about how great every step of the process from there on out was but I will do my best to sum it up. After deciding on the make and model, we were taken back inside, offered refreshments, and worked out the financials. Once the deal was done, my wife and I honeslty felt that we received an awesome deal for our awesome new car! In closing, my wife and I would love to give Darren Lane, Brian Johnson, George Roldan and John Chiappone a heartfelt and sincere "Thank you!" It truly was an amazing experience and we look forward to not only working with you all again in the future, but letting all of our friends know what a great job you all did!Sincerely,Jon And Vicky Fiddelke

hollyanne.benfield

Jan 5, 2013

love this place! my brother bought a new vehicle here 2 weeks ago and told me how great his experience was with mr. weiland so i decided to give it a try. my brother was right, mr weiland is awesome, super nice and made the process smooth. thank you

Joe Vaglica

Jan 5, 2013

I have never had such a pleasant experience like the one I had dealing with Brian Johnson and George Rolan. No hassles and no back and forth with pricing - like I had experienced from all other dealers I visited. I would highly recommend doing business with Brian and George at Jerry Ulm Dodge.

waterboy72

Jan 5, 2013

A very caring and trusted Salesperson, working with a top notch dealership who actually does what their commercial says."They treat you like family"I have bought many cars from this dealer and recommend many friends. All have left their happy and satisfied.

Britters83

Dec 13, 2012

Best car purchasing experience I have ever had. I found a car online and submitted an inquiry. Darren showed me the one we ended up purchasing which had lower miles and was certified so much better choice in the end and we couldn't be happier. He had everything ready to go when we got there and Jeff took us on our test drive and finished up the deal quickly for us. Everyone we spoke to at the dealership was incredibly friendly and it was the least stressful experience in a finance office that could be had. All around great experience and we love the Jeep! I would definitely refer anyone I know to Jerry Ulm.

Fl_Tommy

Nov 17, 2012

After a long day at multiple dealerships, before going to the other side of town for a dodge dealership I communicated with online, my wife and I stopped into Jerry Ulm Dodge. We already had a pretty good idea the exact truck we had interest in. When we first arrived at the door our salesman Mike Gero asked how he can help. After explaining the deal that I was given online from a different Dodge dealership Mike asked that if he could do better price wise would we buy from them. Well needless to say within 1 1/2 hoursI was driving home in my brand new dodge 1500 that I had been researching online for months(great truck!).Thanks Mike & Jerry Ulm Dodge for a very pleasant truck buying experience.

ChrisWHarris

Nov 5, 2012

I was very pleased with: the response time after my initial email was sent, the price I paid, how smooth the paperwork process went, the courtesy of the staff and most importantly, the vehicle I bought.

MerlinPMC

Oct 20, 2012

I have never had a more pleasurable experince buying a car. Darren knew exactly what I wanted and actualy had the car picked out and ready for me as per a phone conversation. The best words to discribe the transaction "It was fun" I started shopping for a car at another dealership that I had used before and was treated badly. but the people at your dealership beat the price with no hassles none at all. I got a great deal from a great dealership...thanks again. I will never buy a car from anyone else ever again.

Daryl813

Sep 30, 2012

I contacted this dealership via their website and completed many of the new car buying steps in advance of visiting their location. Everyone I dealt with was extremely helpful and made the experience exactly what I initially requested... stress free.

hubard911

Sep 21, 2012

Best experience I ever had buying a car. No hassle, no wasting time, had the right car at the right price and was delivered as promised. Service was great and dealing with Darren Lane was a pleasure. Thank you very much.E. HubardTallahassee, Fl.

DennisandMiki

Sep 18, 2012

We, Dennis & Miki, started researching new vehicles in June, 2012. We reviewed Dealership ratings from Internet sites and visited several. Jerry Ulm Dodge was among the top five.Our initial visit introduced us to Darren Lane in Sales. He was friendly, personable, and very willing to discuss vehicle options and specifications with us. We ordered a 2013 Dodge Charger SXT PLUS. Darren was high in the reasons why we placed the order.Carlos, Service Manager, managed to expedite an oil change on our older,non- Dodge vehicle on one of our Saturday meetings with Darren. Charges were very competitive and they discovered the battery was weakening. However, Service Dept did not note that a battery cable clamp required replacement. Carlos's attentiveness compensated for that minor oversight.At those times when Darren was off, Brian and all of the Receptionists fielded our calls and directed us to those who could provide answers. Felix Ramirez, Financial Services, was the ultimate prototype professional and efficiently explained presented options, and double-checked these important documents.Overall, we have no reasons not to recommend Jerry Ulm Dodge.ps: The experience was so pleasant, we gave them a dozen donuts when we got the car!

yvaldes

Aug 25, 2012

They will sell you a car that has been wrecked and not tell you that it is or ever mention of offer a carfax! Their sneaky and will take advantage of you if you are not smarter then they are! Buying a car from this dealer was the WORST mistake I ever made!!! Its great to find out you were screwed by one dealer at another dealer!!! Now Im stuck with a car that has been wrecked and I PAID WAY TO MUCH FOR!!They knew what they were doing and they should be ASHAMED of themselves!

MSDougherty

Aug 20, 2012

Jerry Ulm Chrysler is, by reputation and past experience, a premier Chrysler dealership. Personnel are friendly, knowledgeable and very easy to talk with.This is our first purchase from this dealership and, based on our experience, it definitely won't be the last. The "internet" guys - Jordi Prat and Bob Potter listened to my questions and answered them well enough to convince me that I needed to pursue a purchase investigation. I was turned over to Brian Johnson who was very professional and made my wife and me feel relaxed and interested in what kind of deal we could make. As it turned out, we felt that Brian and management sufficiently met all of what we were looking for and we decided to purchase a new car!Thanks guys - it's beautiful!

jmmazur

Aug 8, 2012

looked at a wrangler unlimited. got a price and monthly payment on paper. darren sent the vehicle back for cleanup and detail. was supposed to come back next day sign all paperwork. i even called bank and insurance with the vin #. get a call the next morning before i go into the dealer and he says he priced the wrong car. a car that i wasnt even interested in. the $ is 2700 more. so i go online and price at edmunds and they still wouldnt honor that price. go here if you want to play games and learn how they do things before going to an honost dealer.

sbrisley

Aug 3, 2012

Darren Lane was the primary reason I came back to this dealership to purchase a vehicle. He was knowledgable, friendly and forthright (and of course helpful!). He was very responsive, whether that meant returning calls, calling on someone else to get a price or service, or putting bringing someone in to further answer my questions. He made the entire process easy and enjoyable. Thanks also to Felix for making the finance process so easy and smooth.

chickie308

Jul 18, 2012

Before coming to Jerry Ulm, we had walked away from two dealerships who were totally disrespectful, unprofessional, and didn't seem to care at all about our business. Jimmy and Larry treated us like old friends. We loved it there and Jerry has followed up to make sure we were taken good care of after the purchase. And the guys in the back (service ) were equally nice and professional. I would highly recommend this dealership to anyone. Thanks everyone! Linda Soroko Alex Crescenzo

ValerieJH

Jun 28, 2012

I initially worked with Bob via Internet chat and emails to get some initial pricing, then to locate a vehicle with options I wanted that had to be brought in from a different location. Then Dennis assisted in completing the deal and made sure to help me get my phone hooked up to the Blue Tooth system, which I love. Though there was some initial mis-communication about the trailer hitch installation, all was settled to my satisfaction. Everyone was very helpful, including John in Finance. My vehicle was hit from behind less than a week after I got it, but Paul at the Jerry Ulm Collision Center took care of everything needed to get my Jeep Patriot Latitude back to pristine condition, including to my surprise and delight, a thorough wash and vacuum.

Big Jacket

Jun 17, 2012

I went to this dealer after tracking down a 2012 Dodge Challenger that had the options and package I wanted on dodge.com. I was promptly greeted and introduced to Darren Lane, the new car sales associate.I explained what I wanted and Darren went to work tracking down this vehicle. It was not there yet, but I received regular updates from Darren on the status of the vehicle and the expected delivery date.When the vehicle did not arrive as scheduled Darren was pro active and let me know.I was under a tight schedule to get back home (6 hours away)and When I arrived at the dealer, the vehicle had just arrived. Darren got his team working on the vehicle and it was ready to go when He said it would be.He was prompt and efficiet and didn't waste any time in showing me the basics of this vehicle to get me on the road, so I could get home in a timely fashion.He has since followed up on how I like the vehicle, which means a lot to me that a sales associate will follow up after the sale to make sure I'm happy with the vehicle and deal.

Scubacrab

Jun 17, 2012

Darren was fantastic! He zeroed in on what we needed even before wegot there! He was patient and made the entire experience fun! The purchasewas a pleasant experience all the way around from the test drives to the financing.The person that washed and polished the car also seemed to go out of his way todo an exceptional job, he seemed to take real pride in his work as well. I do not havea single area where I would recommend improvement. We felt well informed butnever pressed to make a decision when we were not ready. Thanks to all! I love my new Jeep! It is my fourth one of probably many more.

kbarnum

May 30, 2012

The whole staff at Jerry Ulm was friendly and helpful....I got a great deal and did not feel pressured. Mike did a great job explaining all of the details and made buying a car a fun experience. Rochelle was so helpful with the financing and explaining what I needed. Everyone I came into contact with did a phenomenal job! I would recommend Jerry Ulm to any of my friends and co-workers. Keep up the good work!!!

gatorstn

May 24, 2012

I was treated like an old friend, not a stranger and all my needs were heard and met. I LOVE my new Jeep!! It has more options than I thought I needed, and now wonder how I ever lived without. I was treated failry and received a great price for my new vehicle, I wasn't pushed or rushed to make a decision. My son was included in all transaction conversation and even allowed to test drive the vehicle with me. He has his restricted license now, and since he will eventually be driving it, I wanted him to be part of the decision. The GM followed up with a letter of thanks which I thought was a special toush and I will be purchasing my furture Jeeps with Jerry Ulm.. This is my second Jeep purchase and have come to enjoy the reliability, space and versatility of the vehicle.

racyjj1118

May 23, 2012

Best car trade and buying experience ever. Salesman very friendly & knowledgeable.Finance officer was informative and also very nice. This is an A-1 organized business.

broulstone

May 14, 2012

I wanted to take a moment to tell you about the pleasant and enjoyable experience I had purchasing my new Wrangler Unlimited thru Dennis at your dealership. From the moment that I walked onto your lot, to trading-in my prior vehicle, to custom ordering my Jeep, to taking delivery I truly enjoyed how professionally I was treated through the entire process. When the world of car buying has become so impersonal due to the internet (I own a technology company so it's a world I embrace) it's really nice to be able to walk into a dealership and have a positive end-to-end experience. I've owned lots of luxury sedans and SUVs over the years and I can tell you that none of them are as enjoyable to drive and put as big a smile on my face as my new Jeep and my kids think it's the coolest vehicle I've ever owned. I absolutely love my Jeep and I appreciate you making the car buying experience enjoyable.

jennjenn

May 14, 2012

John treated us like family! He came in early to meet us and stayed by our side until the whole deal was done. John took extra time to go over all the features of our new car and made us feel like he was happy to do so. It felt like he never wanted us to leave :-) When we asked why everybody was so happy and nice that worked at the dealership, John stated because the Owner of the Company is that way and that they are trained to be very ethical at this dealership...no aggresisve approaches tolerated. Me and my boyfriend bought cars from John on the same day, just because the service there was so amazing. I will never buy a car from any other dealership because I truly feel this dealership has the best interest of the buyer.

The Lone Ranger

May 11, 2012

My wife and I have been Chrysler/Dodge owners since 1993. We own two currently. We have been customers of the Jerry Ulm Service Department for almost that entire time. We come back because we have always had very good, friendly service. We even have our children bring their cars here. We are old enough and experienced enough to know good service when we see it, and we have always been very pleased with the service ay Jerry Ulm.I would also like to compliment Tracy Scruggs, Service Advisor, for her ever-professional manner. She is very knowledgeable about each vehicle and she always stays on top of our service requests. I would be remiss to not compliment the quality of the work performed by the technicians, and I have also noted the efforts made to keep our cars clean during repairs. I particularly noted the steering wheel protectors and thought they were a nice touch. We will be back for service and for future purchases. Thanks.

gmsmith

Apr 12, 2012

When Jordi Prat contacted me by phone after I had visited the web site, I was pleased with his patience and courtesy. He seemed to really understand my needs for a family safe vehicle. At the time of purchase I had no running vehicle. He let me know they could send someone out with the vehicle for me to look at. Within a few hours Jeff Horn Pulls up in my driveway with a 2008 Chrysler town and country van. He showed me the paper work and went over some of the great features of the van. We went for a test drive and were off. He was polite friendly and encouraged me to ask questions. I was a little overwhelmed with emotion because it is such a beautiful van. He left with some paper work he needed from me. He sent someone within the hour to pick up my 1999 Ford Explorer for a trade in. Later that evening he offered to come and pick me up and take me to the dealership to finish the paper work. John Chiappone helped me through the enormous mount of paperwork. It was late evening and he was so patient with me. One of the most important asset was with all of them letting me know If I have any questions or concerns to feel free to call or come in and they would be willing to answer any questions or help in anyway. Thank all of you very much. God bless you all with peace and prosperity. Gayle Smith

PMWiseman

Apr 8, 2012

Hard to give a good rating for this dealership which is unfortunate given that I have spent over 7K in their service department on my two in the past 7 years. I have been working with several dealers throughout the state and informed all of them that I was trying to work the very best deal possible. I told all of them I have access to Black Book and Mannheim in addition to AAA and USAA carbuying services. I knew invoice price, employee price, when the vehicles were ordered, and the amount of hold back. Therefore, I would not be taken advantage of. Seems an educated consumer is their biggest fear. Although initial correspondence and follow-up was very good, the tone changed when I told them I had been working on a better deal with another dealership. I think they bristled when I said the dealer installed options were ridiculously overpriced ($900 for custom window tint, bedliner, nitrogen filled tires, door edge guards and pinstripe = approx 150% markup-- seriously?!) I had lamented on the fact that a different dealership was ridiculous in their offer for our trade, the reply from this dealership was "Obviously you have a understanding of the car business, you also realize we are not a non-profit organization". (I still have the email). I bought elsewhere and can no longer in good conscious use this dealership for service.

av1611

Apr 2, 2012

Darren Lane and Felix Ramirez were both very courteous and helpful with us as we purchased a 2012 Longhorn Laramie Dodge Truck. We would recommend Mr. Lane to anyone.

scottish64

Mar 19, 2012

Yesterday I visit this dealer for the first time - I was 100% sure of what I wanted in my next car - salesman Mike Gero really nice young men convinced me and we were decided to close a deal. I didn't had an opportunity to test drive the GC because I have done it already. While in the office of Felix Ramirez (who is one of the best manager and should be running the place) advice to test drive it before finishing the papework - I went ahead and while driving we realize that something was wrong with the ignition - of course I said I'm not getting this vehicle - immediately after I said that one of your SM Gordon Begley made a really nasty gesture "ok she can go and literally push me out of the dealer" That's not the way you do business and especially with a women - I really recommend you guys sent this guy Gordon Begley to take some C.Service or manners class before he continue damaging your dealers reputation. It will be impossible for anybody wanting to buy a car that's is showing problems already. This AM I received a call from the other SM Jorge Roldan and was a different story. Gordon Begley you might be a SM but you have no class - you have a long way to go... treat with people with respect.

Cheshier

Mar 18, 2012

I don't know what to say other than this is by far the BEST car buying experience my wife and I have ever encountered. We went to Jerry Ulm "just to look" :) at a Jeep Wrangler for my wife. In less than 3 hours we got exactly what we were looking for at an exceptional price. Most dealerships will go back and forth at least 5 or 6 times to come up with a deal that is usually less than satisfactory for the customer. Well let me tell you - Jerry Ulm Dodge, Chrysler, Jeep was just the opposite. The sales manager, George Roldan gave us an offer, we countered, and within 20 minutes he accepted our counter-offer and we were pulling off the lot with our very first brand new car. Thanks again to the sales manager, George; our Sales consultant, Dennis Hill; and the finance/business manager, Felix Ramirez for a great car buying experience. We will definately be passing the word to all of our friends and family and when we need to "just look" at another car - it will be at Jerry Ulm!!!

Linda Dingman

Mar 13, 2012

The first time we stopped to look at new cars about 7 salesman stood outside doing nothing. We walked around the car lot and not one of them offered to help us. Unfortunately, my husband went back and did in fact purchase a new Jeep Overland. That was only 2 weeks ago and since that time the salesman didn't know what an MSO was, they didn't have the knowledge to register it in our home state and then trying to get it pin striped was a complete fiasco. They told us to come on Thursday, no appointment needed. Guess what the person who comes in to do that work does NOT come on Thursday. Next come on Wednesday because he changed his day to Wednesday. Guess what - he does NOT come on Wednesday. So finally one salesman said I will make you an appointment for 9:30 next Tuesday. One more trip over and guess what - no one there. My husband has made several telephone calls and no one ever calls him back. They promise to call but they need to have customer service training that is for sure.I would never recommend this dealership to anyone. I can guarantee one thing - my husband will not be buying another car there!!! I also have a call into Mr. Jerry Ulm and we shall see if he calls us back. Maybe the trouble starts at the top.

fvn01

Mar 3, 2012

Courteous, spent a great deal of time listening to our needs and getting the best possible price in purchasing our vehicle. Would refer others to dealership and salesman.

Elainemc

Feb 20, 2012

We had a very smooth experience buying our new car. We were able to find exactly what we wanted and Darren was extremely friendly and easy to work with; he was able to share great information about our new vehicle and was patient throughout the process.

Jerryand Angelina

Feb 20, 2012

WOW! Jerry and I didn't think that we were gonna get a brand new vehicle, we were gonna go for a used.We met brian who was very courteous nd friendly,and funny.He told us that it wouldn't harm us to try for a new vehicle, so we did.Not only were we surprise, we were very elated that we were able to purchase a brand new car, inwhich we've never had before. Jerry Ulm, is the most rewarding dealership that I have ever dealt with and I thank you 10 times over for the experieence that we had with your dealership. I wish anyone that try Jerry Ulm Dodge will exdperience the total customer satisfaction that we experience. Good luck to everyone there and we will be back for our next car purchase.Thank youJerry and Angelina

Former Client

Feb 19, 2012

On 1/14/12, I dropped off my vehicle at Jerry Ulm in Tampa due to a leak in my Power Steering System. $397.55 dollars later, it was fixed. On 1/26/12, my check engine; light came on and would not go off. I thought this could be related to the service I received 12 days prior. I returned to the dealership and Carlos Batista scheduled me for service the next morning. As I was signing to agree to an $80 inspection, he asked me what I did for a living. I am certain that he was fishing for a reason to charge me more money. When he called me with an estimate of this service, the charges came to $325.34. I consider this to be excessive price gauging as I was charged over $700 on a 7-year old vehicle that has less than 55,000 miles on the engine. This bad experience with Carlos Batista in the Jerry Ulm Service Department has convinced me to steer clear of this dealership.

jnc1214

Feb 12, 2012

(Backgound) This entire visit and subsequent sale(s) began on February 9th 2012 on the internet and via email. My wife and I had been talking about trading my truck in because of the high mileage and its' consumption of gas on a weekly basis. I emailed back and forth with Bob Potter at Jerry Ulm's in Tampa and in his last email he invited me to visit the site and have an appraisal done on my vehicle. I happened to be in the area on Saturday 2/11 and stopped in so they could see my truck and give it a fair appraisal. Bob was not in, he was off for the weekend (unusual as that may seem for sales guys). The folks that were present picked up the ball for Bob and took good care of me. The internet consultant (sorry I forgot his name) made a notation that I'd been talking to Bob Potter then got everything started by intorducing me to John Wieland. I got a fair appraisal value and a great deal on a new Jeep Liberty. I had shown up late on Saturday so I had to return Sunday for a detail on my vehicle and some last minute instructions on the vehicle.(Sidebar) When I got home Saturday night I went over the numbers and savings on the new vehicle. I took my wife and daughter for a spin and they fell in love with the vehicle. The next day when I returned to get my vehicle cleaned up, I took my wife and daughter along (with her vehicle - of course). John Wieland was at the door waiting for me and I offered him the opportunity to work on a deal for my wife. I'd already given some busines to Bob and I thought it appropriate to give John my wifes business because he had been very competent, efficient and amiable during my visit.(Rest of the Story)We made our introductions and I stepped out of the way and left the rest to John.I made sure to tell your internet sales co-worker that I was giving this business to John. The entire process for my wife comfortable, efficient and very pleasant. On both occasions John Wieland, John Chaiponne and your new car sales manager George Roldan were attentive, informative and ready to help.I expressed my gratitude to your Sales Manager Gordie Begley and Georege Roldan upon completing our business. But it did not stop there - John Wieland made sure the cars were clean and filled the tanks on both vehicles as well. While at the gas station he took the time to show my wife and daughter how to work with the navigation system and extra perks so they could know what to do with new system (I didn't get those in my vehicle JOHN :-)).On both days we were treated fairly and competently by the staff at Jerry Ulm's. We walked out the door saving hundreds of dollars from our previous payments, with years of worry free driving ahead of us and feeling that these were good fair people who understood and met our needs.My wife and I want everyone to know that the folks at the Jerry Ulm Dealership on the corner of Dale Mabry and Spruce ST. in Tampa Florida are the best we've had the opportunity to work with in the 20 plus years we've been living in Tampa. In case you're wondering who we've done business with in the past; Ferman, Kia in Brandon and Veterans Ford - they will never see us again! We got the feeling over the past two days, that at Jerry Ulm Dodge Chryler Jeep - that's the type of treatment my wife and I will get anytime we walk in the door! Thanks to all of you. Sincerely, Jaime A. and Gladys Nicole Andersen

Jkopf

Feb 10, 2012

No more--I'm going to drive to St Pete or Clearwater next time. We have been here for 1.5 hrs. I had an appt, but that apparently means nothing. after 1 hr, the service guy said they were just getting to our car!!!!!!! We still haven't heard anything. Who know what services we might need. Last time I was here, on a work day, they promised me a ride to my house, 20 min away, no reservations necessary. It took 1.5 hrs and getting back was even worse. This kind of disrespect for customers and our time is simply not acceptable.

chuck3838

Feb 8, 2012

It was a very enjoyable new car puchasing experience. The sales representative, Darren lane, was extremely knowledgable and very amicable. I am looking forward to my next purchase from Jerry Ulm Dodge and highly recommend them to any prospective buyers.

mrsloan1

Feb 7, 2012

We came back to THIS dealership because we were successful in the past buying 3 cars at THIS dealership. We live an hour and a half away so I tried a "local" dealership. The sales team were so unorganized and not very helpful at all. So, we go into our truck and made the trip to Jerry Ulm Dodge. Upon arrival we met Ivan Rivera and within 5 minutes we knew we were at the right place. We closed our sale with the help of Jorge which was wonderful in his presentation of the deal and went directly into financing with Felix Ramirez and what a happy experience we had. Hats off to this dealership for maintaining the excellence in customer service after all this time. Truly a great experience for us. We will be back in four years and of course recommend Jerry Ulm Dodge to everyone we know. To IVAN, JORGE and FELIX we Thank you so much...God Bless You all!

antwashington

Feb 6, 2012

I initially met with Darren my sales person at the African American Festival in Tampa. Jerry Ulm Dodge Chrysler Jeep had three vehicles at the festival on display. Darren went over the options and features on the Jeep that was displayed and I fell in love with the thought of owning a new car. Darren let up a time for me to come into the dealership to see other models they offered. I was a little sceptical (I came to hear music and socialize). There was never any pressure from anyone that I encountered (John in finance). I now own a NEW Jeep Compass and have Darren and Jerry Ulm Dodge to thank for making it happen! Thank you for doing what you said you would! I will be back for my next vehicle and will tell all my friends and family to call Darren for their next vehicle!

portsidegirl

Feb 6, 2012

Fantastic customer service. All staff memebers listened to what I wanted in a vechile rather than what was available on the lot. Financing team worked with me to get the best deal possible. Friendly and supportive staff. Darren went above and beyond setting up my new Jeep and personalizing my bluetooth before I drove off the lot. What a great establishment!

ybowling2010

Feb 2, 2012

Our experience with Brian Johnson was awesome, he helped us find the right car and the right payment. Which were the two most important things to us. After finding the right car, we asked for certain conditions to be considered, Brian told us that we may not get all of our wishes met. but in the end Brian made us happy and we purchased the car.The entire experience with Jerry Ulm was very easy and hassle free! We will pass on this message to friends and family.ThanksKenny & Yenia Bowling

carol anderson

Feb 1, 2012

I love my new Jeep Wrangler Sahara! When Kevin Ryan gave me the final sales price, I didn't negotiate. I didn't argue. I said, "I'll take it." My son almost passed out. He couldn't believe that I made such a quick decision. Hey, I know what I like. I don't like high pressure salesmen who try to sell me a car that I DON'T like. That happened last year with the Honda CR-V, the Toyota Rav 4, the Volkswagen Tiguan and the Subaru Impreza and Forester. I always loved Jeep Wranglers and after a lot of research on the 2012's with the new engine and transmission, I was hooked! The interior is gorgeous, the ride incredible. The quality is great. The sound system and the Sirius radio are just unbelievable! This is the first new car I've ever bought in my life and I'm almost 67! Hey, I'm young at heart. It was nice talking with Jerry Ulm. I had a wonderful experience at his dealership. Sincerely, Carol Anderson

djrobdecker

Feb 1, 2012

Exceptional buying experience. It was a pleasure working with both Bob Potter & Brian Johnson to get us out of a Kia we hated and into a Jeep that we absolutely love. Converse to the standard, the sales guys here work very well as a team & were willing to stay 90 minutes after closing time to ensure that we were happy. I would recommend this dealership to anyone, regardless of your brand loyalty.

Almaguer

Jan 21, 2012

Very professional, pleasant and honest dealership. I have never had any bad experiences in the last ten years of dealing with Jerry Ulm. I would strongly support any referral.

scottslack

Dec 16, 2011

I would like to thank both Emilio Rodriguez and George Roldan for an outstanding buying experience on December 15th 2011. I have done extensive research on the 2012 Jeep Grand Cherokee. At the same time researching every dealership from Orlando, Tampa, Lakeland, Bradenton, and St. Petersburg. My finding uncovered the best dealer that provided excellent service, price, and commitment I expect was just around the corner. I will be sure to recommend anyone looking for a new or used vehicle to visit Jerry Ulm.Have a wonderful holiday,Scott Slack813-300-6365

T&L Becker

Dec 8, 2011

Very friendly, knowledgeable staff, no selling pressure. Brian Johnson was a pleasure to work with. Front desk receptionist had dog biscuits for my 2 wiener dogs. Felix (finance) helped us through the financing process. John (sales) pitched in while Brian was overseeing the preparation of our new Dodge.

mmc1674

Nov 21, 2011

I appreciate the service I received. John my salesman was very helpful and knowledgable. I did not feel pressured and had a great experience. I would recommend this dealer to friends and family.

Proudchryslerowner

Nov 2, 2011

I am so so so happy that I decided to go to Jerry Ulm! I had the best car buying experience ever. Everyone was so respectful and courteous. Brian explained everything to me in detail without any pressure. I will definitely recommend them to everyone. I already have a friend going this weekend. :) We had such a horrible experience at another local dealership. I'm so glad I walked away from them and headed to Jerry Ulm Dodge Chrysler Jeep. We love our new 2011 Chrysler Town and Country!!! Thank you so much Brian and George! :) Adriana, Riccardo and our boys

tommyswife

Oct 27, 2011

We had a great experience with Jerry Ulm Chrysler Dodge Jeep. We went to another dealership two days before and they were awful at listening to our needs and the price that would fit our budget. My husband decided to call the internet person(Bob Potter) at this dealership to see if we would get a better experience. He listened to what our needs/wants were and delivered. Our credit wasn't the best at the time however the business manager put a deal together that would work for us. Jerry Ulm didnt have the vehichle on their lot but they found one at another dealer and we are now driving in our Dodge Durango and I couldn't be happier.Thanks,A future return customer

sandusky9

Oct 11, 2011

I had a fantastic experience purchasing my new car from Jerry Ulm Dodge in Tampa, FL. I am extremely pleased with my new car, a Jeep Grand Cherokee Limited. This is amy third Jeep, and I am a fan for life! Tyler Blakeslee was my sales rep, and he did an excelent job taking care of my needs, and questions. I would consider buying a second vehicle from them.

Irritated710

Sep 21, 2011

Jerry Ulm Dodge Chrysler Jeep is the worst dealership that I have ever dealt with. Being a person that only buys new cars, I expect the best treatment from the dealership that I buy from throughout my entire experience from the initial sale to the service. I bought a NEW 2009 Jeep Liberty from Jerry Ulm and had a good sales experience. They were courteous and professional. However, after about 6,000 miles I started having to take my car in for various service issues (leaking roof, brakes squeaking, automatic locks not working, tire trend completely worn down, etc.), and have received the worst service I have ever had. Not only are the service reps not trained to be courteous to the customers, but they are not knowledgeable about their products either. They have tried to blame the car's problems on me, the driver, as if I made the tires bald, and the roof leak? I have taken my car in for all the service issues there so that they could possibly provide me with prevention techniques to eliminate some of the issues. They did not do that and then try to hit me with a huge bill each time. You are way better off shopping around and receiving the same service elsewhere for way cheaper. They also offer price match on some things, which they do not honor. They also do not offer the same manufacturers warranties on certain products that you would get from ordering straight from the manufacturer (tires). I will never shop here again, never take my car in for service again, and certainly will not recommend Jerry Ulm for anything.

GatorFan

Aug 18, 2011

The people I dealt with were always helpful and prfessional. There was never any pressure. They worked with me from the very beginning on every detail from EXACTLY what kind of truck I wanted to the financing. They did everything they could to get me exactly what I wanted, to include going out to another dealer to get my new Ram 1500. With not so perfect credit, they worked with me on financing options that fit my budget. They showed me everything up front, sticker price, discounts they could offer me, as well as other incentives and broke it all down on a simple print out that it was easy to understand and answered all my questions. I would definitely recommend Jerry Ulm Dodge to anyone in the market for a new Dodge.

tynes

Aug 17, 2011

We had a great experience, from the second we drove onto the lot. Andy greeted us, took us to look at the vehicles we were interested in, and he, along with George, gave us a great price on the Jeep Liberty we selected. No pressure, no feeling like we were getting ripped off...just friendly, professional people. Our paperwork was completed by Felix who explained everything and was personable, professional and friendly. Cars are a huge investment, we were blessed to find Andy and the team at Jerry Ulm...great experience! Thank you!

kcionci

Jul 25, 2011

Great price on a lease Jeep Liberty. John W. our salesman and the Sales Managerwere very helpful in making us leave with a new Jeep Liberty! Yay!

Renata Barbora

Jul 17, 2011

Great customer service, no haggling experience. John was great and for the first time I can say I enjoyed the experience of buying a new car.

codyj1974

Jul 11, 2011

The guys at Jerry Ulm were awesome.From talking to my wife online about the vehicle info to their actual website and the professionalism of it and the info on it.The overall service and knowledge was great.My wife and I would highly recommend them to anyone.

lethalarmadillo

Jul 11, 2011

We went to Jerry Ulm to look at the new Jeep Grand Cherokee as a possible alternative for our next new vehicle. To be honest, I normally hate the process of buying a new car and I was expecting the same this time around. We were completely blown away by the sales experience and customer service that Jerry Ulm provided. We started with Bob Potter, the internet sales manager to find the vehicle we were looking for on-line. He set us up with a VIP appointment to see and drive the vehicle with one of their sales consultants Brian Johnson. Brian was very thorough and asked for the business without the normal pressure associated with buying a new car. I have bought many cars over the years and this was one of the best experiences I have ever had. If your looking for a great deal on a Jeep and a hastle free buying experience, give Bob and Brian a call at Jerry Ulm in Tampa.

Francissoldier

Jun 28, 2011

I WAS IN A POSITION TO PURCHASE A NEW DODGE GRAN CARAVAN, AND WANT TO THANK THE MEMBERS OF JERRY ULM DODGE,TAMPA, FLORIDA, WHO HELPED ME SUCCESSFULLY THRU THE PROCESS, LANCE, GORDIE, FELIX & DAVE GONZALES. THE OVERALL PRICE WAS VERY REASONABLE, AND AROUNND THE MSRP RATING. I WAS ABLE TO GET A FIVE YEAR- OVERALL WARRANTY, BUMPER TO BUMPER, WITH A $100 DEDUCTABLE AND RENTAL CAR SERVICE. THEY MADE IT HAPPEN AND I AM VERY PLEASED, I'M ALSO IN A POSITION WHERE I CAN/ SHOULD BE ABLE TO AFFORD THE MONTHLY PAYMENTS. I DID MY PART AND THEY SUCCESSFULLY DID THEIRS. THANKS FOR THE TRADE IN VALUE OF MY 2007 GRAN CARAVAN, THE REBATE AND OTHER RELATED EXPENSES. I WILL ALWAYS BE A RETURNING CUSTOMER AND RECOMMEND JERRY ULM DODGE, TAMPA, FLORIDA, TO MY FRIENDS AND RELATIVES.THANK YOU!GEORGE F. GREEN- ggreenattrak.com8525 NORTH ARMENIA AVE APT 26TAMPA, FLORIDA, 33604-2678813-933-9655

gwood2861

Jun 27, 2011

We have bought and traded 5 vehicles from Jerry Ulm over the years. We wouldn't even consider going any place else. The sales and service departments have always given us excellent service. Thanks to all of you at Jerry Ulm we will be back.SincerelyJim & Ginny Wood

tampajeep

Jun 27, 2011

Our experience at Jerry Ulm was fantastic. Ryan Frisco was hands down the best salesman we have dealt with ever. His hard work and friendly attitude made our experience a memorable one. Next time we are in the market for a new SUV or car, you can be sure Ryan will be the first and only salesman we will turn to.

DFLORES721

Jun 22, 2011

Tyler and Jorge were absolutely wonderful! They more than worked with us to give the best and most fair deal possible. My husband and I had a very unpleasant experience at a competitor dealership before we went to Jerry Ulm. The experience with the Jeery Ulm team was quite the opposite. We did not feel as though we were at a car dealership. We will definitely refer anyone we know who is interested in purchasing a vehicle to Jerry Ulm. And when it is time to upgrade once again, we will be back!

jamkatt

May 22, 2011

Jerry Ulms Dodge is a place where customers feel at home all the time. Their staff from the time you walk in the door to closing the deal is above exception when it comes to customer service. I have purchased many cars from this dealer, both personal and business because they exceed their cutomers expectations all the time. I provided this high rating because they deserve to be recognized as an honest dealership that sells customer relationship before the product. I would strongly recommend that anyone looking for both new and used vehicles, purchase your vehicle here at Jerry Ulm Dodge. My experience has always been exceptional, and I know that your experience will be the same. You want quality service from the time you walk on the lot, through the purchase, and continious service, then go to Jerry Ulm Dodge in Tampa Florida. I did, and "wow", each visit gets better and better. Then you'll be proud to say, I bought from the best dealership in Tampa Florida as I do, and many other customers as well has stated the same. John Weiland is a quality sales person that cares about your needs from the beginning, and he fights for his customer. Then you have George, Gordy, and David that set and excellent standard in working with your needs. Don't miss this opportunity, visit the excitement, drive off the lot knowing their rating is not fictious, it is unbelievable. Lets face it, in many places customer service fails, go see for yourself, you will be excited, pleased, and honored to drive away very satisfied.

Tricia L

May 18, 2011

I recently purchased a 2011 Jeep Liberty. I built my Jeep online and was able to find it through the Jeep dealership website. I was also given a recommendation by a friend to go to Jerry Ulm Dodge Chrysler Jeep. It is my pleasure to say that my salesman Felix Ramirez went above and beyond in every possible way to make me feel at ease with my purchase. He made sure I stayed informed during the negotiation process which was straight forward without the typical back and forth process you hear about from other dealerships. I was also given a fair amount for my Trade-In car. After explaning what I wanted and how much I wanted to pay we settled on a fair price rather quickly. During vehicle delivery every gadget and option of my new Jeep was explained and all questions were answered thoroughly. I couldn't have asked for a better transaction.Additionally, I had to bring the car back for a scratch repair and the service was outstanding and again I was made to feel welcome.I would and have recommended Jerry Ulm Dodge Chrysler Jeep to anybody looking for a great vehicle at a great price while still being treated like family. If you are looking for a no hassles, no pressure dealership, this is the only place to go in the Tampa area.

sergeantnic

May 12, 2011

Jerry Ulm Dodge went above and beyond in every possible way to make me feel at ease with my purchase. From the initial phone contact, through the negotiation process which was handled almost entirely via email by my request, up to final delivery, I couldn't have asked for a better transaction. My two sales guys were both a pleasure to deal with and made sure I stayed informed during the negotiation process which was straight forward without the typical back and forth process you find at other dealerships. After explaning what I wanted and how much I wanted to pay we settled on a fair price rather quickly. During vehicle delivery every gadget and option of my new truck was explained and all questions were answered thoroughly.I would highly recommend Jerry Ulm Dodge to anybody looking for a great vehicle at a great price while still being treated like family. If you are looking for a no hassles, no pressure dealership, this is the only place to go in the Tampa area.

jliscinski

Apr 11, 2011

Jordi was extremely responsive and knowledgeable as our Internet sales contact. Roman could not have been more friendly and conscientious in keeping us informed on the sales process and the detail and delivery work being performed on our truck. The price was extremely fair in relation to Kelley Blue Book. Dealing with Johnny in the finance office was the most pleasant experience in a finance office EVER and we've bought ALOT of vehicles. The only negative I can report is the truck was delivered with only a half tank of gas although we were told it would be filled. My husband was too excited to check when we left the dealership and it seemed counter productive to drive back from where we live 30 miles away. That being said, I would still recommend potential customers drive 30 or more miles to buy from Jerry Ulm Dodge. They will make it worth the trip - just check the tank before driving off :)

dagrove

Apr 6, 2011

Superb buying experience. We actually happened to meet the owner while at the dealership, on Saturday. Mr. Ulm is very personable and accommodating, as his Team there at the dealership. Everyone we dealt with was friendly/courteous, knowledgeable and professional. Prior experience with the service department was very positive as well.

LeighM

Mar 13, 2011

A special thanks to David Craig for helping me find a car! After 6 years of having a company vehicle- that was choosen for me, I was very indecisive about what car I wanted now. David was extremely patient & informative as I went through the entire lot time after time. He never rushed or pressured me.On my third trip to the dealership I finally decided on a convertable, that I love!Thank you too, to Dave Gonzalez for his help with financing. He gave us a great deal!I would recommend them to anyone.

scottsmith7844

Mar 13, 2011

We recently purchased a 2007 Jeep Patriot. It is my pleasure to say that the sales staff made us feel welcome without being too pushy.Additionally, we had to bring the car back for a problem with the speaker system. The service was outstanding and again we were made to feel welcome. We anticipate buying another vehicle some time near the end of next year and we will certainly give your Dealership a visit.

onwiththenew

Mar 3, 2011

I didn't have to cross bridges or mountains to get to the Jerry Ulm Dodge Chrysler Jeep Dealer. Just barely a few miles down Dale Mabry but I have to tell you, you can't find a nicer bunch of guys. They are the friendliest bunch of guys you could ever meet. I brought in my 2009 Dodge Charger for service. While waiting for this service I went to see a Challenger, "my dream car, but not practical for my needs", and came across Ramon Espitia. He introduced me the new 2011 Dodge Charger SE Rally Plus, fully loaded. I fell "in love" with the car. He was so nice to me and explicit in explaining all the new features.From there I was joined by Felix Ramirez and Jordi Pratt III. These two gentlemen had negociated the purchase of my 2009 Charger. George Rollidan was also helpful in the negociation of that car. So here we all were again with my contemplating the purchase of the new 2011 Charger. I was being given a very deal on my trade-in for the 2009. After two days of pondering I did decide to trade it in and purchase the 2011. This sale would not be the same though. I had never bought a new car and when I purchased the 2009 I was so nervous I got sick. Transaction was done with a small garbage can on my lap. Bet they never had done a transaction like that before. I was much better this time, I rather enjoyed it.Then there is John Chiappone. He is straight forward, funny and friendly. I am very happy with the service I get at Jerry Ulm Dodge Chrysler Jeep Dearler and will be back sometime in the future. I love the feel a Dodge vehicle.Keep up the good work guys!

bt1020

Mar 2, 2011

I was looking for a 2011 Ram RT to replace my 2005 Ram with 142000 miles on it and upon discovering one at Jerry Ulms website I inquired about it through there website. I was contacted by Jordie Pratt,the internet manager and scheduled to look at the Ram RT, I was given a very fair price on my trade toward the Ram RT and my financing needs were more than met,Felix Ramirez was my salesman assighned to meand did a fine job getting me the deal I wanted. Well I got cold feet on the Ram because of my needs for more room and better gas milage but I sure wanted that beautiful truck. I cancelled the deal at the last minute. I called Jordie back and apologized and we discussed a more appropriate vehicle for my needs. I researched the 2011 Charger with the Pentastar V6 and found it more to my liking . I contacted Bob and Jordie upon seeing 2 chargers on the lot. I met Jordie and Felix and they found a car I liked in a Charger Rally model so we tried to work a deal on it but could not come to terms as the payment was over my Company budget for my car expense. I decided to wait for awhile and buy in a few months.Well George called me 3 days later and asked if I would be interested in the Charger I liked if we could get it down to y budget . He called me backed and said he would make it work. Michelle in Finance got me my Finacing and all tags etc and we closed the deal. Very pleasant low pressure HONEST experience and Jerry Ulm Dodge has earned my Buisness in the Future as well as my solid recommendations to friends and Family. Everybody loves that 2011 Charger! I walked out of work ar HSN,s parking lot and it had 15 people looking at it !! Chrysler has a winner in Jerry Ulm Dodge aas well as the 2011 Charger. Thanks for making a usually difficultbuying experience pleasant and enjoyable.When you walk away satisfied and Happy its a winn-win for everyone.Robert D ThompsonCommercial Flooring ManagerF.B. Contractors

bkgirl1

Jan 23, 2011

my family has bought almost all of our cars here and will continue to do so because of the way they treat people and making sure that their customer is happy when they walk out the door.i have yet to be disappointed in a car that i have bought at this dealership and now with the new car that i have purchased, i have to thank them for making sure that i was not only able to get what i wanted but for a price that i can currently afford in my situation.thanks again jerry ulm dodge!

crunch

Dec 28, 2010

Yes we would buy from JUD again and yes I would highly recommend JUD to my friends. We had previously purchased a new 2006 Dodge Ram pickup from JUD in December of 2006. I still have the truck and get it serviced at JUD when needed. Also very satisfied with JUD service department. We had a good experience buying a new vehicle then just as we did this month buying a new 2011 Jeep Liberty, that is why we returned to JUD. We did not feel pressured at any time or that we were being decieved like at some dealerships we have been to. Our sales consultant, Tufan Sahin, made buying a vehicle a very positive and enjoyable experience. Tufan was very knowledgeable about all the vehicles, Jeep and Dodge, that we looked at and took our concerns and applied them to our search for a vehicle. That is how we decided on the Jeep Liberty. A very nice car for the price and seems to be very well made throughout. We also got a very fair price for our trade in vehicle. Keep up the good work JUD. ThanksDennis and Denise

The Lone Ranger

Sep 15, 2010

My wife and I just purchased a 2010 Dodge Avenger. We have owned Chrysler products for many years, but we always seemed to find the specific model we were looking for at another dealer. This was our first purchase at Jerry Ulm, although we have been a Service Department customer for years. I am sure that sounds odd, but we have always had our service work done at Jerry Ulm because we really like the Service Department. The service is great and they are always easy to work with.In any case, we found our Avenger and we fell in love with it. We keep our cars a long time, so we have to love them to buy them. Jeff Hunt was very helpful in our the decision process. He was there to answer any questions we had but he gave us room to talk and decide. He made the sales process simple and haggle-free. We feel we received a very good deal and we are very happy with our purchase. We will be back again for our next purchase. Thanks......

wilkinsfamily

Sep 5, 2010

This dealership rocks. Will never go to another Dodge dealership again. Had a horrible experience with another dealer, left and decided to drive across the bridge. Jordi let us vent and really pulled thru to get us a fantastic deal. Everyone was wonderful and exceeded out expectations. We love our new Ram! *avoid dayton andrews dodge at all costs*

Jody01w

Jul 2, 2010

This is my second time purchasing a car with Jerry Ulm Dodge, except this time I was a recently divorced Mom of 2, purchasing a car for the first time by myself. The staff was wonderful, warm and friendly, they were patient and answered all my questions. Jordi was so kind and Scott in service was equally as good. I will buy from them again, wonderful service.

71zz430

Jun 29, 2010

We have bought many cars and trucks from this dealer since the mid 1990's. Would definitely recommend. We've always received great service from the sales staff and service department. Great selection of inventory. Or if you want a vehicle built to your personal specifications they are happy to accomodate you by placing an order at the factory.

rutmanbjab

Jun 29, 2010

Jerry Lewis was a pleasant slaesman we purchased a chrysler 300 in October 2009 and after looking a a few other dealerships around our home town we decided to return to the Jerry Ulm dealship for the purchase of a 2010 Dodge Caravan from Jerry. The VP Manager from sales named Dennis was a very pleasant man to work with when explaining our concerns and both men went the extra mile for us. We will be back in the future!

superbee

Jun 14, 2010

The reason I have given the review above is because I continue to recieve excelent customer service. The customer service that I recieve from the service department is above and beyond expectations. Jerry Ulm Chrysler/Dodge services the product that they sell.

garciadm

Jun 12, 2010

Tremendous customer service and professionalism across the board. Timely and accurate service is always rendered. I always have a very positive experience at this dealership. Organized processes and procedures allow customers to receive tremendous support. Can't think of any other dearlership or auto service that operates in the same manner. All employees have a very positive and friendly demeaner.

mcelligott

Jun 3, 2010

I had excellent service when I bought my new jeep, they were willing to work with us, prvided information as needed. The loan officer made it very easy for us. The manager george was great and also the sales person felix. I would recommend the dealership

jstripp

Jun 2, 2010

This was our best car buying experience to date. Tim was knowledgable, professional, and got us a great deal. John was efficient & friendly. We located the dealer through the internet and found they had the most vehicles of the type we were looking for. Made the trip across the bridge and we're happy we did. Would definitely go back and reccommend to a friend.

ryerby

May 26, 2010

Purchased a 2010 Dodge Ram 2500 on 5/22/10 from this dealer. They found the truck I wanted at the price I wanted and had it waiting for me when I arrived at the lot. The entire staff was pleasant and friendly. I would definitely refer anyone to them for the purchase of a vehicle without hesitation. I am not an easy person to please - some might call me extremely particular but still this was a great experience and even I cannot find anything to complain about here.

blkmagnumr/t

May 24, 2010

The best Dealership in town. We bought 2 SUV(Chrysler 08 Pacifica & 07 Aspen)on 5/22/10. Tim and the staff stay until 9:00PM so the deal could be completed to our satisfaction even thought they close at 6:00PM. Very satisfy, we'll continue to do businees there.

JilianSakall

May 24, 2010

Thank you so much to Jerry, Felix, John & everyone at the dealership for everything you guys did to help us get into our Commander... It was the easiet "car buying" experience we have ever have. Absolutely stress free car shopping! We love our new, big, safe family vehicle!

MelanieS

Apr 25, 2010

I have been buying Jeeps from David Gonzalez for many years now, and he has always put me in touch with an excellent sales representative, help us with the deal if necessary, and followed through on all that need to be seen through! I also, have had my Jeeps serviced at the dealership for years and would NEVER even consider going anywhere else. Their team is efficient, kind and always in touch with you if they find something else that needs to be done to your car, so noone is shocked when they reach the cashier! Millie is one of my favorites, she is always happy , apparently enjoys what she is doing and it shows in her attitude and cheerful personality every time I pay!Thanks for all you all do, Jerry runs a wonderfully family oriented, clean car dealership. I cannot imagine never driving a Jeep and could not possibly imagine buying or servicing a car anywhere else!Sincerely,Melanie Stallings(Tampa, Florida)

tfrankland

Apr 9, 2010

Awesome experience!!! Upfront and Honest is what I have to say. Felt very at ease with the entire transaction. I would recommend Dave and Jerry Ohm to anyone. Great Place, Great Experience...New car( I mean truck like my husband says) Awesome. Tami and Mike Frankland

Annemarie123

Apr 8, 2010

My husband and I purchased a mini-van from Jerry Ulm Dodge Crysler Jeep and were completley satisfied! Not only did the sale go smoothy with Mr. Gonzalez, whenever I needed service, the dealship was extremely helpful. I have 3 children and going there was always a great experience!

Buzz B

Apr 8, 2010

Jerry Ulm Dodge Chrysler Jeep is by far the best dealership I have encountered since I began purchasing new vehicles in 1976. Since moving to Tampa, My wife and I have purchased 3 new vehicles from them, a 2004 Dodge Ram Quad Cab Pick-up, a 2008 Jeep Patriot and a 2008 Chrysler Sebring Hardtop Convertible. I have had these vehicles, as well as vehicles purchased from other local dealers serviced there as well, for everything from routine scheduled maintenance to more complicated repairs. They also service my 2006 Leisure Travel Van which is a professionally converted Class B motorhome built from a Dodge Sprinter.David Gonzalez runs the sales operation in a very fair and equitable way for consumers. We have always felt as though we are a part of the "Jerry Ulm Family". David and his sales staff are always honest, straightforward and sincere. I never thought I'd be able to say this but I actually enjoy the process of buying a new car since finding Jerry Ulm Dodge Chrysler Jeep!On the service side of the operation, Harry Bellamy is simply the best in the business. Harry is the reason for repeat business at this dealership. I quickly learned why people come from all over the place to have their vehicles serviced by Harry. Again, he is always honest, straigforward, only recommends repairs that are needed, and is concerned that repairs get done right! While I always took responsibility for having all of our family vehicles serviced at other dealerships, I now encourage my wife to have her personal vehicle, the 2008 Chrysler Sebring Hardtop Convertible, serviced on her own, with the full confidence that Harry Bellamy will always treat her right!

Jcd

Apr 6, 2010

Jerry Ulm went above and beyond to get us the truck we wanted. We will definately buy from them again.We give Jerry Ulm high marks because overall we had a great experience. We were not hassled and we bought our vehicle for the price we anticipated. Additionally for us they are in a great location if we ever need to go back.Looking forward to the 2010 Grand Charokee.