Used Cars for Sale at Jim Bone Kia in Santa Rosa, CA

kreig

Aug 15, 2015

Jim Bone Kia sold me a car and represented that it had never been in an accident. A CARFAX was obtained before the signing which demonstrated that the vehicle had, in fact, been in an accident. I was told that the CARFAX would be in the paperwork I received after I signed the purchase agreement. The CARFAX was not there. I requested it by phone on t 3 separate occasions and in numerous e-mails and faxes. I am current on my financing payments, but told Jim Bone that I would stop payment on part of my down payment (a $3000 check) if they did not respond to me. They did not respond and just took my car from my driveway alleging that they had a right to take it. The only lienholder is the financing company, not Jim Bone Kia. Then Jim Bone admitted that the vehicle had been in an accident and in an arrogant responded "so what." Well, I would have never purchased the vehicle had I known that it was in an accident and it has no resale value because I have to disclose that the vehicle was in an accident before I owned it. There was also a dispute as to what the salesperson told me was the price and what the manager said the price was as there was no sign on the vehicle. They offered the salesperson's price which was $4,000 less, but that I had to buy the vehicle then to receive the discount. I told the salesperson in writing that I could not afford a payment greater than $200 per month. My payment is approximately $350 per month. They also had my sister and me drive a Mercedes convertible. When we came back, we were told the payments were over $700 per month. They also had me come back to test drive a Volkswagen convertible - knowing that I could only afford $200 per month. The monthly payments on that vehicle were over $500. Prior to this time, the Sales Manager encouraged me to come in and promised that they could do something "special" for me." This amounts to bait and switch.If you decide to purchase a vehicle from any of Jim Bone's dealerships, be cautious. He lives and works in our community but it seems that "making a deal" is more important to him that "serving the community with integrity and honor.

John88

Jan 16, 2015

I purchased a used 2013 Hyundai Genesis Coupe from Jim Bone Nissan yesterday. This car was for my daughter, who was with us as well as my wife. Our sales person was Preston Lindner, who was absolutely excellent. Preston was not only very courteous to me, but treated my wife and daughter as if they were family. Preston never even hinted at any pressure to buy the car, and if anything, I finally said that we wanted to buy it after the demo ride and further inspection, and Preston just casually led us through the purchasing process. Preston was very knowledgeable of the vehicle, and simply answered any questions we had very straight forward. After it was confirmed that we would purchase the car, Preston had the car professionally detailed while we went through the closing of the transaction. When we finally finished, the car was waiting for us at the dealership front door, and it looked absolutely brand new - we were incredibly impressed. Overall, our experience with Jim Bone Nissan and Preston was first class and we'll be recommending them to our friends and family who are looking for cars.