Used Cars for Sale at Jim Coleman Honda in Clarksville, MD

jonesCRV07

Nov 11, 2016

I received a recall notice or front and passenger airbags for my 2007 Honda CR - V.The service staff was knowledgeable and informed of the time frame for completion of service.My car was ready 3 hours earlier than predicted.Everyone I dealt with was courteous and friendly.

no2jimcoleman

Nov 10, 2016

This dealership has screwed over not once but twice and enough is enough. It started last year at the end of April when I was told to walk home because I refused to buy a car at their price. To make amends the managing partner, Kevin Cohan, on behalf of the dealership reluctantly agreed to give me the vehicle I intended to buy and a great price.Initially, he only agreed IF I used THEIR financing. The reason for this is because one of the ways dealerships make money is thru charging points on a loan they are able to help a consumer be approved for. Let me further elaborate: a dealership makes money (or deceives people depending on ones perspective) in three ways: the gross of the vehicle, the financing, and the back end i.e. accessories, extended warranties etc... Chances are when purchasing from any dealership let alone Jim Coleman Honda you have probably been duped in at least one if not all three. I refused their financing because at the time I thought I had my own thru Suntrust Bank (which later turned out not to be the case). Reluctantly, Mr. Cohan agreed to allow me to use my financing and the vehicle was brought in and the contract was written. In the meantime I was trying to clear up any issues with Suntrust so I would be financed.Unfortunately, the vehicle was sold before I was able to clear things up and understandably so as it is in the business of selling cars. I profusely apologized for this because it was out of my control and GUARANTEED it would not happen again. Once again Mr. Cohan reluctantly agreed to find me another vehicle at auction. This turned into me being told the dealership wasnt buying cars at auction or they were waiting for one to be traded in. I was told this week after week, month after month for now OVER A YEAR! Fortunately I live very close to where I work.Recently Mr. Cohan agreed to find me another vehicle but this time only if I showed approval for financing and put down a deposit to which I agreed. I was told Mr. Cohan told his managers to find the car which means he could have obtained the car months ago if he actually cared. After successfully getting financed with Bank of America and leaving a deposit, I was told that the vehicle would cost more than the original vehicle I looked at when I was told to walk home last year! I was told the prices went up. They went up $5k!? I was also told I would not be given the same agreement I was given last year even though I was led to believe this the WHOLE time because according to Mr. Cohan I had my chance last year. Mr. Cohan refused to honor our original agreement even though it is the RIGHT the thing to do simply because he does not want or have to. If this was the case then why was I not told this sooner? Why was I led to believe that I would receive the same agreement that was made prior? If I had known this at even the start of this year I would not have wasted my time waiting for Jim Coleman Honda. Mr. Cohan stated that I could get the vehicle IF I used THEIR financing at a longer term. Why is this a condition for me to get the vehicle, sounds suspicious right?The problem is Mr. Cohan clearly did not care that someone in his dealership told me to walk home or that I have been waiting for a car from them for OVER A YEAR! What he was hoping for is that I would get tired of waiting and just go somewhere else. He clearly, never had any real interest in making amends for this huge injustice and embarrassment. Throughout this whole ordeal I never once was mean, or irate to ANYONE. Please DO NOT believe the commercials and the slogan we treat everyone like and honored guest. Sure they do as long as you are clueless and they can definitely bleed you dry. DO NOT BUY A VEHICLE FROM JIM COLEMAN HONDA! There are plenty of other Honda dealerships in Maryland. Im sure there are great people in the dealerships but Kevin Cohan is NOT A STAND UP GUY!

Mike Buran

Nov 7, 2016

I was so impressed with the sale person, Victor. He take his time with me to explain everything about this SUV & show me all the bells & whistles. Please do the study for the price & options on this SUV before you visit this dealer, you will surprise the price you get here & any questions you may have about this SUV.Highly recommended.

Tim allnutt

Nov 3, 2016

Overall a good experience. Liked doing a lot of business over e-mail and texts

S Herrick

Oct 31, 2016

I had to get a recall taken care of and also another problem addressed. Steve Seely and Tim Murray were great to deal with. Got my car in and taken care of quickly.

Vlpacheco

Oct 30, 2016

The staff of Jim Coleman Honda went above and beyond for my family throughout the entire process of buying our vehicle. The best car buying experience!

Dee

Oct 29, 2016

Every time I go to this dealer they treat me kindly. They remember who I am and are always honest with me on what needs done, what could be done or skipped until the next visit. They are never pushy unless it's a real safety issue. I consider this dealer my Honda family.

Janet

Oct 28, 2016

I was delighted with my experience at Jim Coleman Honda in Clarksville, MD. The people were welcoming, helpful and focused on providing superlative service. My salesperson, Mike E, was very easy to talk to, knowledgeable, patient, and someone I would recommend to my friends. He was honest and was willing to spent extra time even after I had purchased my car. Even the finance person, Rajni, was particularly helpful. I feel good about buying my car at this dealership.

Seon

Oct 28, 2016

5stars for everything! Thank You! I will definitely come back for another car next time!

Brody1966

Oct 28, 2016

I have a 2014 Honda Ridgeline in which the headliner was coming loose. I appreciated the concern to Purvis in the service department who then interned got his service director Steve Seeley involved. And the team was very proactive in handling my concerns vehicle was addressed and repaired within 48 hours this is without a doubt one of the most top notch Honda service departments I've ever seen thank you for the outstanding service.

Carbuyer

Oct 28, 2016

The first person we met with at Jim Coleman was Mike Engle. He was professional, friendly, and not pushy. Mike was very responsive to emails. We later decided to work with the Costco car service and met with John Mullins. Both John and his boss Richmond were willing to find the car I wanted. Throughout the buying process, everyone was very friendly and helpful, such as the finance and options team. Thank you for assisting me with my first car purchase!

Horton McCormick

Oct 27, 2016

Victor was fantastic. 2nd Honda I have purchased from him.

Bluefitcrazylady

Oct 27, 2016

John Mullins is the reason I bought a car there! He was kind, patient, and treated me with honesty and respect.Joe in finance was professional and not pushy.

Mai Nguyen

Oct 26, 2016

The sale man is very friendly and helpful . I would comeback for the next purchase .

Sam7875

Oct 21, 2016

Service people was gracious conscientious and service department was effcient. They were also very intelligent with the work they do. They were also so very kind to me with repairing the car. I am so very thankful to have these people help me.

K M

Oct 20, 2016

This is the third car I leased from Jim Colman Honda through Sam Chads. He is an expert in what he does and I have and will recommend him to my family and fiends.

susan

Oct 19, 2016

I went to for the first time oil change since I bought the new car with the dealer. Tim is my service person. I am completely happy with the service (oil change and shuttle service). I will stay with the dealer service on my car.

Zavey927

Oct 17, 2016

I went in with the idea of a new car and left with a car that I'm in love with. The whole team from sales to finance were great.

B Sweeney

Oct 17, 2016

I am very impressed with this dealership. I have been utilizing their repair and service center because it is so good, so I decided to buy my new car here. The new car buying experience was very good. No pressure, friendly people, and the after sale care is outstanding. They made sure I knew where everything was and how it worked before I got on the road.

R Moore

Oct 17, 2016

Although I purchased my car new from Jim Coleman Honda, I generally would not use the dealer for follow up servicing. However, I've found this staff to be completely authentic: knowledgeable, capable and, yes, personable. The service representative explains all required procedures, and there is never pressure to do anything additional. Kudos to the Jim Coleman Honda staff for a job well done!

Sreens

Oct 17, 2016

Had a wonderful buying experience with support of sales executive Andy Herbert at Jim Coleman Honda.Andy was honest and sincere and I totally satisfied with my purchase.

Sarah Levin

Oct 16, 2016

Service rep who helped me was very friendly and helpful.

Lisa McKillop

Oct 15, 2016

From the moment I made the appointment...discussing my issues with Aaron...being driven home and back by Frank, (who took me home first because my husband had a stroke and I don't like to leave him for too long) it was a delightful experience. I love my Honda and love my Coleman dealership!

pirving

Oct 15, 2016

The service was done on time at the promised price. The personnel were helpful and friendly. I bought my car from this dealer 3-years ago and have found the service to be consistently excellent.

John

Oct 12, 2016

I was shopping around looking for a new Civic and was a in little bit of a rush to make a purchase on a Friday night. I had a terrible experience trying to buy a car from my now former dealership in Bethesda. Luckily, Dion had called me the day before and assured me that he could offer me a good deal no matter what my dealership offered. I was a bit skeptical, but he reassured me. Dion kept his word. He offered a price in line with our research and budget and significantly lower than my former dealership offered. It was an hour drive to get there on a rainy Friday night, but absolutely worth the trip.Dion had everything ready and waiting for us when we arrived. The car was in front sitting and waiting, ready for our inspection, paperwork was ready and lined up, and the price he told me over the phone was the final price as agreed. No tricks, no diversions and no add-ons fees. It was a huge relief dealing with someone so direct and honest. I can't say enough good things about him. I would highly recommend working with him.

janicebga

Oct 12, 2016

Purvis was my service advisor this trip and he was very helpful and informative. I appreciated getting my car checked over and the advice I received about future service points.

ed

Oct 8, 2016

GREAT!! Quick, friendly, professional service! Never had a problem here!!

Eric Ebaugh

Oct 8, 2016

This was a non pressure sale. The salesman was helpful but not overbearing.

rtsang8321

Oct 8, 2016

Got my oil and oil filter change because I needed to and Purvis was very friendly and helpful. He told me what was being don and if anything else came up he would let me know

NJW

Oct 7, 2016

Prompt scheduling of appointment On time service. Repair was done very quickly and without further problems

Outstanding

Oct 7, 2016

My experience was over the top. My car salesman was very professional, kind, and cared about what I wanted as well as the staff I came in contact with. The salesman took the time to accommodate me and clearly explained the differences in the models of my interest. In fact, I went in to get a 2016 and left with a 2017 and stayed within my budget. I highly recommend my car salesman if you are shopping for a Honda. I look forward to buying my next car my salesman although it will some years before I purchase my next vehicle. The staff at Jim Coleman gave me the best buying experience one could have. I am extremely pleased with the overall service I received.

Michele Bowser

Oct 5, 2016

I got the Timing Belt package which replaced the timing belt, water pump and drive belts and timing Belt tensioner. The customer service advisor Purvis Burke was excellent. He explained the replacement process to me in addition to making suggested recommendations for future service to ensure the car would be maintained in tip-top condition. In addition, he let me know that shuttle service (drop-off and pick-up) was available. Exceptional service!

3coolbeanz

Oct 4, 2016

Top notch serve for my Acura. Tim Murray and his crew are truly the best Honda has to offer. Would bring it again for them to take care of and keep maintained. Reasonable charge for my timing belt.

Janice Otten

Oct 4, 2016

Tim explained all the work that needed to be done on my vehicle including the cost. The work was done in a reasonable period of time and to my satisfaction.

Lesleyg38

Oct 4, 2016

Jackie was great, very helpful.disappointed that there were greasey hand prints on our back seats. Seems like there may be an oversight on details when the work is warranty.

Mom

Oct 3, 2016

I'm the first to admit that I'm a skittish car buyer. I don't like spending large sums of money and feel overwhelmed with all the decisions. I came in at the end of the month and the place was quite busy. Richard did a great job negotiating my deal and keeping me engaged. I had several schedule conflicts and he was more than accommodating. I also hate the upsells and addons but ended up buying two products/services that felt a good value. The business manager John Panetta was great, kept the paper moving and was straight forward and no nonsense. And the car itself is superb. I got a great car at a decent price.

Meghan Jacobs

Oct 2, 2016

Thank you to all who were a part of my purchase (Johnny Hernandez & Rick in the financing Department).They made it very easy and were patient with me throughout the process. They went above and beyond my needs! I would refer them to anyone whom is considering purchasing a new/used vehicle. These guys are awesome!!

Taurean Blake

Oct 1, 2016

Honest, professional, and just simply amazing. I worked wit mh Joseph Hogan who is new to car sales BUT his customer service is all that anyone could ask and expect. He was respectful, informative, honest, and sincere throughtout the whole process and he IS the reason why I purchased with Jim Coleman Honda. Then John Panetta put the icing on the cake by finding me awesome financing!! I am a loyalist and Jim Coleman has my loyalty. I would and will recommend to ANY AND EVERY person I know looking for a vehicle. In fact, my friend who has been a long time Honda buyer from another location was impressed enough to now want to buy only from Jim Coleman. If you are looking for a place to feel comforted that you aren't being taken advabtage of Coleman is the place for you. Keep up the awesome work!!!

NewCar4me

Sep 29, 2016

I had a wonderful experience purchasing my new pilot. Shayne was extremely knowledgable and was prepared when I arrived to test drive and ultimately purchase the vehicle.

Patrick Pearson

Sep 27, 2016

The tone for great service is set when my car pulls into the service area and I'm greeted by Purvis Burke. Every single time I've come to Jim Coleman to have my car serviced, Purvis Burke greets me with a smile and handshake and is one of the most pleasant and professional persons I've ever dealt with. I feel extremely confident that I'm going to get honest advice and can trust what he tells me. He's an incredible asset to your dealership.

Scribner

Sep 27, 2016

Everything about this service visit was just what everyone would want. Cliff is a wonderful service advisor--he knows us and our cars, and he was, as always, very attentive, professional, and personable in all our interactions. It was easy to set up an appointment with him; he carefully listened to the issues I wanted addressed; and he clearly explained what would be done. The vehicle was ready when promised, and everything was done right. Overall, a truly excellent experience!

Colleen

Sep 24, 2016

Totally smooth process! This was the 3rd vehicle purchased at Jim Coleman Honda, and it won't be the last.

Honda fan

Sep 22, 2016

They were thoughtful and not pushy but dealt with everything in a professional way. I has been informed of all the info through emails, calls, and letters.

shrina

Sep 18, 2016

when i first visited the dealership it was just to find out a few details about my old honda and if i could possibly get a new one next spring.but John Mullins the salesman was so patient and heard me out and before i knew it i was there from 5pm till 9pm buying my new honda crv

Abraham

Sep 17, 2016

Nice job - so I have to add characters to make this longer Cars.com reserves the right not to post your review if it contains any of the following types of prohibited content, or if in their sole discretion they determine it otherwise violates their policies and guidelines for Dealer Reviews:Obscenities, discriminatory language, or other language not suitable for a public forumAdvertisements, "spam" content, or references to dealerships, references to other dealers or other web sitesEmail addresses, URLs, phone numbers, physical addresses or other forms of contact informationCritical or spiteful comments on other reviews posted on the page or their authorsDefamatory, disparaging, infringing, or otherwise inappropriate comments about 3rd parties party or names/trademarks are not allowed.Enjoy writing your review!

Kim Lourenco

Sep 13, 2016

I always receive excellent service at Jim Coleman. Purvis is the best!

Pattie and Michael

Sep 13, 2016

Love my CRV it is exactly what we were looking for. great job Jim Coleman our salesman Victor was wonderful.

pbutler84

Sep 8, 2016

Fast service. Took my vehicle within minutes of the scheduled appointment. Done in about 90 minutes. Mr. Burke was a pleasure to work with and true to his word.

Olivia

Sep 6, 2016

I took my Honda CRV in for routine maintenance, but also took advantage of the the white glove detail coupon that came with the President's Club. My car looks amazing inside and out. It looks brand new. You guys did such a great job! I was also amazed at how efficient the receptionist was at the Service desk in taking care of checking me out, while also managing the busy phone lines.

Jeff C.

Sep 2, 2016

Sam made this deal the BEST of any of the 10 cars I've ever purchased. I asked for a deal that I expected would turn into a giant game of back and forth counteroffers. His first response was an immediate and confident "yes, we can do that, no problem." No games whatsoever.

Pink CR-V

Sep 2, 2016

Everyone was great to work with. Was shown features and benefits so that I would understand them and actually use them. The vehicle has so much on it that it was a bit overwhelming but they took their time and explained what was important to me one feature at a time.

Mark E. Breaux

Aug 29, 2016

Sam Chad was friendly, helpful, and explained everything while being extremely patient. I never felt pressured to do anything and I feel like he really appreciated my business. I would certainly recommend others to Sam Chad.

cwright

Aug 29, 2016

We purchased a Honda Accord from Dion, at first I was surprised when he was on the phone while he was with us, but then realized that he was on the phone responding to clients. Every time I texted or called he answered or texted back, he worked with us on price, to meet our budget, and he was respectful with us even when we made offers that were really ridiculously low.Being a first time car buyer I have to say I'm glad I had Dion to help us find the right vehicle for us and get it within our budget, Pam to help us protect our investment, and Joe to help us get a good deal on financing our vehicle. I know I'm going to buy my next vehicle from Jim Coleman Honda, and I know I'll be suggesting to anyone who's looking for a car that Dion will help them find the right vehicle, at a good price.

Ani123

Aug 27, 2016

The people at the Jim Coleman Honda service department are friendly and make each appointment with my car simple and easy. I am never disappointed.

Chuck

Aug 25, 2016

I have had Cliff as my Service Manager for many years and have found him to be extremely knowledgeable and customer service focused.

Linda Brown

Aug 25, 2016

Always great customer service-when I call about any problem I am having with my pilot they are able to answer a simply question about a light that might have com on in my Pilot (tire pressure) Tech Purvis is always courteous

Sathya

Aug 25, 2016

Good Service. Prompt feedback on issues. I would recommend the dealer

B.J.

Aug 25, 2016

All service is by appointment. I was told that I could expect to be in an out within one hour and that expectation was met.

Gene561

Aug 25, 2016

I recommend the dealer called Paul won . He is very kind and nice. Also, he did his best to provide the best service to me.

Mary

Aug 25, 2016

Mr. Web was really nice. He explained what needed be done. He did his best to avoid unnecessary work that could wait without affecting my drive.He is always very knowledgeable in what he does. He is very personal and treat ps you with outmost respect

Ron

Aug 23, 2016

Awesome! Cliff was great and got me in and out with no problems. The loaner car was very nice.

Mykaesi

Aug 22, 2016

The customer service was top notch and what makes this dealer stand above the rest. They were extremely responsive and helpful through the whole process. Once I was ready to come in and purchase the experience was delightful. That's not easy to find when you have 2 very young children with you. Thank you JCH and a special thanks to Jo Jo and Michele.

Peter mc manus

Aug 21, 2016

Victor did an excellent job of salesmanship. Also Sam did a fine job helping out.

Tien Swiec

Aug 20, 2016

Nice people at Honda dealer in Clarksville , MD. I got to test drive the car and the salesperson showed me all the gadgets of the car, I was impressed and got a good deal .

Mac

Aug 20, 2016

Very pleased with Caroll Lewis. He walked us through the whole process and made it a pleasurable experience. Everyone we dealt with was very friendly and knowledgeable.

Rick Coleman

Aug 19, 2016

I had the need to purchase a Honda CRV prior to the onset of bad weather this winter. As a prior owner of two CRV's and a busy executive, I knew exactly what I wanted and was looking for a easy buying experience taking the minimal time possible. I was very fortunate to have been contacted by Andy Herbert at Jim Coleman Honda in Clarksburg, who understood my situation and went out of his way to make the experience as smooth as possible. Andy was able to quickly secure exactly what I wanted, offered a great deal, and readied all of the necessary paperwork and process steps in advance. Thanks to Andy, I spent less than three hours of my time during the entire purchase process. Andy is extremely knowledgeable, and took time to share new features of the 2016 CRV with me which has proven very valuable. I was extremely pleased with my buying experience and working with Andy. I strong recommend that anyone in the Maryland area in search of a Honda reach out to Andy, you won't be disappointed!

Bird

Aug 19, 2016

Purvis goes above and beyond to make sure the service experience runs smoothly. He is always available to his customers and very trustworthy. Thank you!

blm012

Aug 19, 2016

After searching for a 2016 Civic at several different dealers for the past few months, J.C. Honda was where I found the best customer service and genuine salesmen. Greg sold me my very first Honda and I was very pleased with this professionalism and willingness to answer any and all questions. I highly recommend this dealership.

yang22222

Aug 19, 2016

We just bought a new Honda Civic. Our experience was pleasant. Both Sam and Clarence at the dealership were professional and courteous. We got in the dealership late. Sam and Clarence helped us close the deal well past the closing time. The price was very competitive. I'll definitely consider Jim Coleman next time when I buy a new car.

EJD

Aug 18, 2016

My 2009 Honda Pilot had a "clicking" noise in the engine. As I had always religiously maintained the vehicle at the original dealer (except tires), I was disappointed to hear that BOTH camshafts needed to be replaced due to pitting and deterioration...not sure how this happens as I had been consistent on oil changes and recommended service, including a new timing belt at 100K miles. Regardless, the dealer gave me the bad news on the price and gave me a brand new CRV loaner car while repairs took place. A day later I needed to get a few things out of the car, so they let me go into the shop...by chance, I met the technician who was working on the vehicle. He took the time to walk me through all the particulars of the symptoms, and the repairs, showing me the damaged parts and how the new camshafts drove the valves. While this is not a common process, I REALLY appreciated the interaction and the explanation--he did not have to do this, or even volunteer to me that he was working on the vehicle. Much appreciated, and it lessened the sticker shock of the very expensive repair, seeing how much effort was involved in taking an engine apart. NOTE: Car now runs like new, but this repair is a two step process. I have to return after 1100 miles so that the dealer can confirm all repairs are holding up, re: any oil leaks, oil consumption, coolant leaks, etc...so we'll leave quality of repair at 4 stars for now.

Denee

Aug 18, 2016

I didn't expect to have such a great and stress free experience. They worked to get me what I asked for and represented my best interest. I'm truly happy and very appreciative.

jasont

Aug 18, 2016

Sam made me feel like he was working to get me a good price. He was available and communicated things well. I would definitely recommend Sam to others looking for a new Honda.

John Hall

Aug 18, 2016

San Chads was our sales person and was exceptional. He explained the process of buying through Costco and made every aspect very clear and made us comfortable with the whole transaction. John Panetta was our finance guy and was extremely personable. He answered all our questions and took the time to go over all our options.

Richard

Aug 17, 2016

The work that was coming mpleted was fast and exceptional.

Jennifer

Aug 15, 2016

Exceptional service. Jackie Kennedy really knew her stuff and was able to explain everything to me. She was great!

Ken

Aug 15, 2016

Always satisfied with Tim Murray my advisor and Bert Lamm as my mechanic.

CDJ

Jul 31, 2016

You can't get anything close to MSRP or dealer invoice, because Honda doesn't publicize those numbers, so you will never know how much the dealer actually profits on selling you a car. But with some on-line research and due diligence, you can pretty much figure out the dealer profit range on a Honda. So armed with some knowledge you can get to number range that you're comfortable with for buying a car - I'm not talking about the monthly car payment, but the total cost you're willing to pay. I wasn't looking for a number at or below dealer invoice, but I also wasn't expecting to pay $3,000 - $8,000 over MSRP. This dealership has a reputation of absurd add-on costs - sometimes called PROPACK, which it uses to additionally pad their profit margin. They will not honor any advertised discount rates thru buyer services or the internet. I don't get it why they are rated so high, cause there is absolutely no transparency or honesty in their business dealings. I don't know how Honda lets this dealership sells their vehicles.

Honda driver again

Jul 23, 2016

I've purchased the 2 cars from Sam Chads. Both times I got a great deal. The entire team at Jim Coleman was friendly and knowledgeable. I will be back!

Blabka

Jul 21, 2016

My salesperson was great. He gets five stars. He was friendly and straight forward. He did exactly what he was supposed to at the time he was supposed to. He wasn't too pushy even though he was trying to close the deal on my first and second visit, which is expected.The management , however was a completely different story. One of them seemed to be trying to bully me into buying the car with statements like " if you put a hold on this car and you die in a car wreck when you leave here we still get our cash." He also made the classic statement "you are getting such a great deal I'm loosing money on this car." Give me a break, if you are loosing money then you are a terrible manager. Then when I wanted to bring a cashiers check and pay for the car I was repeatedly pressured to finance as well as buy the lo jack, the warranty and the tire protection. A string of people rambled on and on about all the extras we could spend money on. This little used car could have cost me thousands of extra dollars.I purchased a "pre-certified" used car. At first I was told this covered bumper to bumper for the first 12 months. And the transmission for 7 years. Only the transmission is really covered the rest cost extra at closing as part of an added warranty for purchase.

Sara H

Jul 20, 2016

Jim Coleman isnt among the dealerships close to where I live, but they were open on a Sunday and they had a large inventory of the 20016 Accord I was looking for, so I knew I could see all of the exterior and interior colors in person. When I met Kean, I let him know that I wasnt ready to buy. The test drive was free of the typical high pressure tactics designed to glean information and develop sales leadsI actually got to know the car. When I left the lot, I had narrowed my car choices to 2, and had the best test drive ever. I drove away thinking that it was a great experience and that it was too bad that the dealership wasnt closer to home. I then shifted my focus to dealerships closer to home only to realize that my experience with Kean was not going to be reproduced. At every turn I was pressed for increasing amounts of information, told that my drivers license needed to be copied before I could go on a test drive (they wanted my contact information), misled about inventory levels, and told that I could not opt out of extras like rust protection or nitro for my tires because the protectant had been applied and the tires had been filled, etc. After a few exhausting rounds of negotiation with other dealers, I got a price that seemed to be a good dealthat felt great, but my experience overall had been very unpleasant--high pressure sales tactics and distrust (on both sides). It then occurred to me that I could go back to Kean Thompson and ask for the same deal. The dealership agreed and I was very happy to drive the extra miles to give my business to someone who had been straightforward. Kean has restored my faith in car salespeople. Dealerships need to make money and buyers need to save money, but the process shouldnt be so stressful that your excitement over buying a new (or a new-to-you car) is ruined by wondering if youve been manipulated or swindled. Thank you Kean!

Angela

Jul 17, 2016

We bought our car at this dealership, and I have been going there for service as well. It is always easy to schedule an appointment and I am always in and out in a timely manner.

Lenora M. Rood

Jul 15, 2016

I was pleased with the timely fashion the problem was solved. Mr. Cliff Webb is very professional he took my problem seriously. I originally came because the car was bought by someone from this dealership and traded at another where I purchased it.. However, the dealership wasn't Honda and my car needed a Honda dealer. I was very pleased they found the problem gave me a new gas cap. I will continue to do business with Jim Coleman Honda never had one before nice ride.

Steve Gittings

Jul 15, 2016

As always, Jim Coleman Honda again provided exceptional service!

Georgia Moyka

Jul 11, 2016

Had to take my CRV to replace airbag under a recall. Jim Coleman Honda was tops in every respect. Staff could not have been nicer, more courteous or more professional. They made it easy for me. I did have to wait a bit (maybe 30 minutes) for my ride home after dropping off my car, but like being in the comfort of my own living room, and I got to watch HGTV, one of my favorite stations. So no complaints, really. Difficult for me to assess quality of the work performed but I expect it was done appropriately and to Honda specifications.

DevenPirro

Jul 11, 2016

I was worried about car shopping, as it can be stressful, however Dion made this experience fun. He was extremely likable and easy to get along with. He was also very knowledgeable and worked with me to get me the car of my dreams. It was a pleasure working with Dion; I will see him next time when I need to upgrade to a Pilot! DION FOR PRESIDENT!

Mastersarge

Jul 11, 2016

If you get an online quote, you only get a teaser, not a price guarantee. Eat before you go there, that will keep you hungry and thirsty while they'll push every conceivable option on you. My nightmare lasted over four hours. Nothing I said or done mattered, the middle aged blonde wouldn't stop. The dealership did reply to one of my posts... Online, not too me! They have my email and my phone number. If you like your coffee black, you are ok, if you like milk or cream, bring your own. They will push hard to get you to buy the Lojack, it doesn't matter that only 20 states support it, or... Not all countries in MD (for example, Wicomico county doesn't support it.) Their ridiculous service contract is $699, you'd be better off going to Jiffy Lube for that price. $900 in dealer add ons? Really!? For $20 wheel locks, some gas in your tires, and $5.00 plastic strip... $900 ripoff. Never again will I buy so much as a scooter, never mind a car, from that sham off a scam.

Shawn

Jul 10, 2016

Sam Chads provided excellent customer service. I came and saw what I wanted and left with my new car 2 hours later. I love my 2016 Honda CRV.

Marsha

Jul 7, 2016

This was a very good experience. I thought my salesperson,Ravi, was excellent. He accompanied me on a test-drive pointing out the features of the Honda CRV touring. The cost of Leasing the CR-V was very close to what I had expected. I left with an excellent automobile and a good experience at Jim Coleman. I will recommend Ravi at Jim Coleman 2 people interested in leasing or buying a Honda.

Erika Daniels

Jul 6, 2016

I want to thank Kean Thompson at Jim Colemans Honda. He was an excellent salesman and got me in a vehicle that i was satisfied with.

Erika D

Jul 5, 2016

Came in to Jim Coleman Honda to purchase a used vehicle and met Kean. Had a wonderful car buying experience and received an awesome vehicle. Thanks so much for taking the time to assist and help me. I appreciate you and your time!! I would definitely recommend Jim Coleman Honda and Kean Thompson

Bruce123

Jul 2, 2016

I called and made an appointment to have my engine oil and filter changed. I also requested an inspection of my AC system to be sure there is adequate refrigerant in the line. I arrived a bit early for the appointed time but I my car was taken in anyway. I waited at Jim Coleman while the work was being completed.

HondaOwner

Jul 1, 2016

Over the years Jim Coleman Honda has always, and consistently, provided truly outstanding service from helping manage what needs to be done, helping keep costs under control, and accommodating any special needs with appointment times and durations.

Clarksville customer

Jun 30, 2016

I had a very good service experience at Coleman Honda with my 2010 Fit, from the phone call to make the service appointment until I drove away from the dealership after the appointment. My service advisor was Karen, who I found to be knowledgable and efficient. Very pleased with everything.

ColumbiaCustomer12

Jun 30, 2016

We worked with Kean Thompson, he was a great salesman and worked with us through our many questions and car buying process. I felt Kean definitely had our best interests in mind and the overall purchase process was great!

steph43

Jun 30, 2016

Always in quickly, get updates on what's needed, generally friendly & Purvis is great! He's my go-to service guy :)

wdveazey

Jun 28, 2016

Many thanks! The hard working service department folks have the entire auto care process down to a fine art from start to finish. No hitches, no hiccups, no problems. Nice!!

Dane

Jun 28, 2016

This dealership was top notch! Kean went above and beyond to make sure I purchased the car that I wanted and would be most comfortable with. Kean provided me with great customer services; suggestions and his personal advice. After I decided on the Honda Accord Coupe the process was absolutely painless, quick and professional. Thank you so much Kean for all of your hard work and seeing this deal thru to the end. I would highly recommend Kean Thompson as your next car salesman (new or used).

Postell

Jun 26, 2016

I just bought a new Honda Accord from Jim Coleman Honda and Kean was very helpful with my car buying experience. He was very knowledgeable and took the time to make me comfortable with each step of the process. Without his assistance, I probably wouldn't have purchased the car yet. Highly recommended!

Rebecca Smith

Jun 24, 2016

Kean Thompson and I met in April and I explained that my husband and I were looking for another car for our youngest son. I also explained that we would not be ready to take delivery on a car until June. Well, Kean was hands off but kept us abreast of every car that he thoughts would be good for us. On June 17th he called us about a 2010 Accord, we came in the next day and as they say, the rest is history. We drove off the lot with a 2010 Accord LX. Thank you very much Kean Thompson & Kevin Cohan. Good looking out!

Clarksvillebarb

Jun 18, 2016

WE have 3 Hondas and have been dealing with Cliff Webb for 15 years. He always give an honest assessment of what work needs to be done and we don't have to bring the car back since it is fixed right the first time.

Kmcd419

Jun 18, 2016

Great job! Needed alignment and oil change and took care of a few other items all done in a timely manner! It was a very easy process

Willie

Jun 15, 2016

Well, I won't know until something goes wrong with what was serviced. Would be a plus if you had a great car wash facility.

Taneika L Herman

Jun 15, 2016

Joshua Jones provided me exceptional service and was able to answer all of my questions pertaining to the functionality of my new vehicle (Honda Accord Touring). He was very patient from start to finish - not pushy or creepy at all...very impressive! Thank you Joshua, may God continue to bless and prosper you. Thank you,Taneika H

hondacar

Jun 13, 2016

This dealer made me a fool.. I never recommend this guy for any of my friend. please make sure to ask below $6,000 what ever price they say. They make you afraid by saying your credit history will impact if we cancel the order.please do not buy from this dealer.Thanks

Dennis Atkins

Jun 12, 2016

Outstanding dealer and service, have used them for years. Have purchased vehicles there and had service done there.

Jan Goldman

Jun 12, 2016

Kean Thompson was an excellent sales person. He listened and he performed to my specific requests. Thank you Kean. If anyone asks I will definitely recommend they ask for Mr. Thompson.

G Poley

Jun 11, 2016

Very good experiences at Honda dealer. Car was repaired and problems were identified Cost was responsible.

Barbara B.

Jun 9, 2016

Our service representative was extremely helpful, courteous, and efficient.

John Hayes

Jun 8, 2016

Over Memorial Day weekend I began a search for two vehicles. One for my daughter and another for my wife.I knew that a Civic was the right choice for my daughter and I was comparing the Honda pilot with the Ford Explorer. On Friday night we visited Jim Coleman Honda in Clarksville and while walking the lot was greeted by KEAN THOMPSON. Kean is the reason i am writing this review.As a 50 year old who has shopped for cares several times over the past 30 years, I felt compelled to write this review and commend Kean for the work and effort put ion over this weekend. Base don Kean's assistance and my earned trust, I ended up at the dealership here most of the weekend and walked away with two vehicles. I never really felt that i needed to visit Ford to see the Explorer and felt that Kean had our best interests in mind.Kean was honest, educated and took the initiative to walk us through the different choices we had, from new and used to retail and lease options. I spoke with others at Coleman and they were helpful, but felt that Kean worked for the deals and the vehicles that we wanted and not what was being pushed upon us. If you need a car, and are looking Honda, visit Kean at Coleman! You won't be disappointed.

Fiume Ruiz

Jun 7, 2016

I trust the service department and Cliff Webb. Cliff always has a great attitude. Richard (shuttle) is also awesome, friendly, and with a great attitude.

Sally A McLaughlin

Jun 6, 2016

Jim Coleman Honda service team has spoiled me... Last Friday discovered a nail in my tire... Decided to just hit local "reputable" tire company by my job... BIG MISTAKE... They quoted me one price, charged me another.. When I went to pick up my car.. They were rude, ignored me patiently waiting for one of the ten employees behind the counter to acknowledge my presence. Jim Coleman Honda Service team is amazing... If you want knowledgeable, polite service (no matter how small or big the job). They are the place to go...

Patawasi

Jun 1, 2016

I came in for only an oil change and was reminded of safety recall of airbag. They nicely insisted that I stay for that and expedited it as I hadn't planned as much time as it might have taken. Appreciated the care.

scampchipper

May 30, 2016

Needed car serviced and dent fixed. Found out dent requires body work. Rep sent me to dealership Jim Coleman has relationship with and got estimate quickly and efficiently. In spite of crowded waiting room, got car serviced and checked over for vacation trip and had car around 3 pm. Got ride to and from home. Both drivers very nice. Service rep very nice. Happy with service.

Sandra Kniaz

May 28, 2016

service delivered as promised would be nice if you had coffee available for customers that are waiting.

Columbia couple

May 28, 2016

Kean Thompson was terrific. We showed up on a Friday night and bought a certified pre-owned Civic. Kean was friendly, professional, and not a high pressure sales guy at all. This was a very pleasant car-buying experience. Thank you!

EJ

May 28, 2016

Called a few hours ahead and Karen was able to squeeze my car in for service that day. Was there for less than an hour!

T Kennedy

May 25, 2016

A long day of waiting at the shop for airbag warranty work was resolved by a loaner car. Appreciated.

Arleen Dinneen

May 24, 2016

Every time, without exception, my visits to Jim Coleman Honda in Clarksville are customer oriented, professional, and efficient. I almost always see Jacqie in service and she monitors every detail of what my car may need and explains it all to me. I feel safe on the roads because of the support, knowledge, and dedication of the people at Jim Coleman Honda.

Snpatrick

May 24, 2016

They worked around our schedule. Prompt expert hrlp

Chinamyra1978

May 24, 2016

Sam Chads was excellent .. I got exactly what I wanted for the price I wanted to pay. I would recommend family and friends to Sam Chads .. Sam Chads went over and above.

Snoatrick

May 24, 2016

They went over the top to get his car in for air bag service and other recommended service. They worked around our schedule and very extremely helpful

Yun Qiu

May 24, 2016

I wish there were a choice of Zero star for the service department. I normally do not write any web review, but today I feel I have to do it. We own Honda cars for more than 10 years. Most of our services were done at Jim Coleman Honda. We do not drive our Honda car often any more and had not been visiting the service department for a while. Today, I had my car towed to the service dept to replace the old dead battery after returning from a long trip. The service person told me they need to do a diagnostic test first at a cost of $125.99 before changing my battery and the fee will be waived if I choose to fix it.. Before I signed the form, I specifically asked if I only change my battery whether the fee will be waived. The service person said yes, so I signed the form. They showed me their diagnostic results and there are a few items need to be replaced beside battery, including changing alternator at a cost of more than $800. I know my alternator was replaced a few years ago in another Honda service center and I only ran 10k miles since then. An average alternator should last 80k miles, I want to talk to the other dealer first before I decide to replace it if necessary. So I only requested to change the battery today, then I was told that I have to pay the $125 diagnostic fee on top if I do not change the alternator. I regret that I did not record my conversation with the service person at the beginning. The manager was also very rude. I totally lost my trust to this place where I used for many years.

Jim

May 23, 2016

I am always satisfied with the service at Jim Coleman Honda.

Yurcik

May 18, 2016

This is my second vehicle bought at Jim Coleman Honda - it is a high volume dealership with a huge selection. It is a bargaining dealership - but you will get the best deal if you are willing to be reasonable. Kean was a great salesman to have - his communication was excellent and he was easy to work with. He is Dad and he made my daughter and myself feel comfortable and welcomed on our test drive and visit in the dealership. When it came to settling on a price... He knew I wanted the car and he sensed my stress in the negotiating process. We finally arrived at a fair price. All are happy. Love my new RAV4 !

Al

May 12, 2016

Great customer service and friendly environment. The service was done in timely manner.I will definitely come back again.

dalessm1

Apr 29, 2016

Andy Herbert was an absolutely fantastic salesman. His communication via email prior to the sale was second to none! I came in with an aggressive price quote from another dealer, and, after making sure that he and his management understood the quote, they met the price! We got a GREAT deal on our 2016 CR-V Touring model. Andy was tireless at making sure he understood our needs and answered every single one of our questions. He spent a lot of time explaining all the detailed workings of the CR-V in-dash electronics to my wife and even linked up her cell phone with the system! We strongly recommend Andy to anyone looking for a new Honda. He will treat you with respect and work with you to get the deal that you want. Thanks Andy!

Kimbery Washington

Apr 25, 2016

My first experience when I called last Thursday evening was not good, that sales rep said he would call me back in 15 minutes and that never happened. I just so happened to call back Friday morning and got Joshua Jones! What an amazing salesman, I told him what happened and he apologize, I expressed I didn't want to work with the other salesperson, Joshua answered all my questions I had about the vehicle I saw on line while I as on the phone, at the point I only wanted to work with him. I ask if it was ok to come and look at the vehicle and test drive. I advised him I would be there around 1 during my lunch break- needless to say, I drove off the lot with my 2013 535I BMW!!!!! Joshua made my process so easy, he was absolutely a pleasure to work with! I can't thank you enough Joshua for the wonderful experience!

Abdul Mabud

Apr 23, 2016

The experience of purchasing a new car was excellent.

Renee Henry

Apr 23, 2016

Tim Murray was exceptional as always. Such great service and he never disappoints.

Tim Murphy

Apr 18, 2016

In and out for oil change and service, as well as removal of nail in tire in less than 30 minutes. Excellent service.

crystal r

Apr 11, 2016

I recently bought a new vw car and had buyers remorse. Decided I wanted a Honda vehicle and went to Jim Coleman Honda in Clarksville, MD where I met Hamed Qader who went over and beyond to get me out of the situation I was in and into the car I wanted. He took his time and made sure I was taken care of. The staff was also very helpful. I would recommend this dealership to anyone in the surrounding areas looking for a Honda and a great no hassle experience.

Ken Z

Apr 9, 2016

Sam Chads continues to provide great service. We have purchased numerous vehicles from Sam and have never been disappointed with his professionalism. Will be back again.

marylandhondadriver

Apr 9, 2016

I opted to wait for service to be completed rather than have the shuttle take me to work. Waiting area is comfortable and I was able to connect my laptop to the dealer's wireless network and accomplish quite a bit of work while I waited. The service representative had my car washed and vacuumed after the service was finished.

thisgurl1121

Apr 9, 2016

Today I am very bless with awesome sales person. He was wonderful very helpful in got me great deal on my dream car he also kept my 9 yr old son busy as we were waiting for the paper work. I will come back to see him again very nice gentleman. Thank you

Oleg Klubis

Apr 8, 2016

Our salesperson was wonderful. The whole experience went very smoothly we we in and out of the dealership in no time with a brand new car at exactly the price we asked to pay.

D Ambush

Apr 7, 2016

My experience was very good. My Salesman Kean Thompson was very attentive to my needs and worked with me to ensure I was satisfied to the very end. I got the car I wanted at the price I wanted. The car was clean when I drove off the lot. I was please and would recommend his services again.

ELI

Apr 7, 2016

B1 service was completed in less than 1//2.My question is was the work really done,was it a con job.I was told 1to 1 hr 15mins my guts tells me I paid for something that was not done.

Richard P

Apr 7, 2016

My first new car purchase was a wonderful experience with a team of true professionals! I have recommended Jim Colemon Honda to several friends and family members.

Mercedess95

Apr 6, 2016

This is the 6th dealership and 2nd referral I had been to. I'm 21 years young with no credit and constantly got denied or payments that was not in my range. Kean came to my rescue! Not only did he get me approved but he also got my payments in my range and was very patience with me. Never did I feel I was taken advantage of, or pressured in the entire process. No doubt I would refer anyone to him and return to him. Thank you again!

A. Wright

Apr 5, 2016

My experience was overall excellent! The service repair agent was friendly and provided a welcoming spirit to the dealership. Typically, the service is always outstanding and I will continue to bring my van here for service related issues.

Reid Sasser

Apr 5, 2016

Exceptional service from Jim Coleman Honda. Jackie Kennedy best service rep ever. She establishes authentic relationship with customer and I have full confidence in her judgement and knowledge.

Kitten1961

Apr 2, 2016

Kean Thompson was very professional, and patient with me. I originally did not know what I wanted,but Kean was great in recommending certain models to me. When I went to purchase in the morning I was in a rush since I had to be at work in the afternoon. Kean reassured me I would be in and out and he was a man of his word. All promises he delivered. Being a woman looking for a car I am always weary of being taken advantage of from not knowing, but Kean was very honest and trustworthy something I really appreciated. Kean is one of the best car salesman I have ever encountered and I highly recommend. Thank you so much kean!

Mother1966

Apr 2, 2016

I was having a difficult couple of weeks with my car being totaled. I was so stressed I had my car for only seven months. So attempting to find the same car was difficult. I came to this dealership to meet with Mr. Kean Thompson. This meeting was a great one because he was very patient with me. Even though I was not because of everything I have been through. Mr. Kean continued to be very professional with me and reassuring me that it's going to be okay. I was so overwhelmed with looking for a car. Mr. Kean was patient, efficient, knowledgeable, and last but not least very welcoming. Thank you for making this time for me a walk in the park.Thank you

Grateful4810

Mar 25, 2016

My service advisor tried to keep my mouth shut when I was trying to explain my service appointment. Her way of apologizing was not sincere. Very disrespectful!

joe2016accord

Mar 25, 2016

If you are looking for an honest, hard working, and a totally dedicated individual who will work for you, Andy is your guy. He is the epitome of the word professionalism and deals with the highest level of integrity. Andy is the TOTAL PROFESSIONAL.

KW3251

Mar 25, 2016

I came to Jim Coleman Honda interested in a CRV. I left the dealership with one. I worked with Andy Herbert who was incredibly honest and straightforward with me. It was very obvious he put my interests in front of his. He spent over a half hour going over the various features of the car with me and made sure I had a very good understanding of the car before I left the dealership. Andy said that he feels he hasn't done his job if someone feels beaten up by the process of buying a car but I will say without hesitancy, he did his job. I literally left the dealership with a smile on my face knowing I not only bought the right car for me but also, whom I bought it from. You need a new car - call Andy!

Dan Crowley

Mar 23, 2016

Kean Thompson is a rare breed in the auto sales industry. The price he quoted on the phone was honored, and he did everything he could to facilitate a quick, pleasurable transaction. He even drove to my house an hour away to pick up the documents so my wife did not need to go to the dealership. If you are in the market for a Honda, you can't go wrong with this dealership, particularly if you rely on Kean as your ambassador.

Nelly Cao

Mar 21, 2016

Service department is always very friendly and helpful

Ras

Mar 21, 2016

It would have been nice to have the car washed. Or vacuumed .

tingles

Mar 17, 2016

This is the second Crosstour I bought from Kean and I can't tell you how pleased I am. Kean knew exactly what I wanted and we got right down to business. Even the expected "add-on" opportunities were abbreviated and the various personnel responded appropriately to my decision(s) without trying to add leverage. Kean was always right there to step in and make sure we got to the next step without delay or agitation. I was in an out of there in record time, with a great deal and a big smile on my face. Thanks Kean Thompson and crew at Jim Coleman HondaTim Ingles

gpultorak

Mar 15, 2016

Victor was great helping me purchase my 2016 Accord EX. He helped me order the manual transmission I wanted and kept me informed every step of the way. I would highly recommend.

Williams

Mar 14, 2016

I just came in for a recall on our van and everything went great.

snowball

Mar 14, 2016

Totally customer focused,accurate diagnostics,reasonable wait time,explain repairs in understandable detail and always find a way to honor customer's request!Thank you

A

Mar 13, 2016

I had a great experience that enthralled me! I can't express how wonderful this service experience was!

LDasch

Mar 13, 2016

A great experience in purchasing my new 2016 Honda CR-V EX! Friendly, Professional, & Courteous. I will be recommending Jim Coleman's Honda to family & friends!

Sharon

Mar 13, 2016

Despite the fact that we had received several notices about the recall, I was dragging my feet in scheduling the work because I thought it was going to be a huge inconvenience and would need to find a ride to and from the dealership, etc. I shouldn't have worried. From the minute I contacted the dealership, everyone I dealt with was friendly, accommodating and so helpful. I was able to schedule a drop off at a perfect time for me, was able to use a loaner car and get to work on time, and the work was done quickly and communication was great. I was able to return the loaner and pick up my car in a very timely manner in the afternoon and get to my evening activities. The process was smooth and easy. I really appreciate all of the help!

Michele

Mar 12, 2016

The service was excellent as always. We appreciate Cliff and the team,

Suzette

Mar 11, 2016

Kean Thompson delivered exceptional service. This was my first used car purchase. He was very patient and explained in full detail each of my concerns.The dealership itself seemed very professional and organized . I had visited 4 other dealership within days of my purchase. Jim Coleman didn't pressure me nor did j get the run around . Again... Exceptional Service !

Sillygirl

Mar 9, 2016

It was easy, convenient, and not time consuming. They do not hassle you and make it pleasurable experience. Would recommend the dealership and especially Purvis to friends.

m1106

Mar 8, 2016

Mr Burke admitted me at 8 am sharp. After a series of quick questions my problem was investigated and solved. My car was ready for pick up by 2 pm same day. I'm very satisfied.

david

Feb 19, 2016

When you purchase a car, everyone is nice to you. What happens after you've bought the car can be less pleasant. But that was not the case with the Honda Civic I bought from Jim Coleman's dealership in Clarksville. When I had a problem in the dead of this winter, the gentleman who sold me the vehicle went the extra mile to see that the problem was resolved. His name is Dion Calloway. Dion came by my house to start my dead battery, led me to the service department, and on the return trip to my house (while the service people worked on my car), Dion took me by a Giant so I could buy food. Then he took me home. Next day the very pleasant and helpful service person named Vicki called to say the car was ready, Dion picked me up and took me to the dealership, and my car was returned in full working order. This is truly going the extra mile. I highly recommend this dealership.

Janet

Feb 19, 2016

My purchase was 2015 Honda Civic Sedan LX. Dion Calloway was the one who sold the car to me. He is a Professional, Friendly, Efficient and Time sensitive individual. He made the buying experience pleasant, along with his manager George Wiley who is also a professional Gentleman and Friendly individual. Be clear about your expectations on the APR, and they sell good cars.

pda126

Feb 18, 2016

Overall great experience with the best salesperson (Mike K.) - car buyer could ask for. I had an early model Accord from another dealer that I used to service there for years. Service department always did a great job and Cliff Webb (service agent) was always a pleasure to work with. When we decided to replace our accord with a newer one, Jim Coleman was a second option we had considered. It should have been our first option because Mike K. really took time to explain the features of the car and our financing options, as well as dealer and other incentives we could take advantage of (like our Costco membership). The other dealerships we spoke with during our vehicle search were more concerned about selling a car than giving us a stellar customer service experience like the one we got at Jim Coleman Honda.

mollie pickron

Feb 12, 2016

I didn't have an apt, but left my car there Sunday after filling out the problem symptoms. I got a call the next morning explaining the findings. The problem was much more simple and cheaper than I had feared it might be. The car was ready by noon. I was very happy at the outcome

aerobicsfanatic

Feb 4, 2016

Great customer service, lay everything out before work is done, keeps you in the loop, great shuttle service and follow up. All of the service technicians are very helpful and friendly.

Kelly

Feb 2, 2016

This dealership has been exceptional. They have taken care of everything I needed quickly and efficiently and with great attitudes. I highly recommend the dealership from both a sales and a service perspective.

orrins1189

Jan 26, 2016

After an accident I needed to replace my Honda CR-Z and in dealing with insurance Dion was very patient and made sure I got what I needed when the time came to make my purchase. There's a lot of "crazy" and Dion made things seem manageable.

Murume

Jan 21, 2016

I bought a used Nissan Altima from Sam Chads last week. I was very impressed by how he handled the sales process. He was very accommodating to my needs and even offered me and my children lunch as we were waiting for the Finance Manager.

musikana

Jan 21, 2016

I just purchased a 2014 Hyundai Sonata from Sam Chads. He was so knowledgeable and understanding of my needs. Rick the second chance Director was awesome and helped me get approved for the loan.

Markowitz8Honda's

Jan 17, 2016

I bought a Honda Accord from Mr.John Panetta a few month back . I was so impressed with his knowledge of the options available to me from your agency, that I have been referring customers to him & your service department. Yesterday I had an appointment to have a synthetic oil change on my 2011 Honda CRV. The wait time & excellent customer service is to be commended.It worth the drive from Montgomery County to Jim Coleman Honda because I know the job will be done right the first time !Thanks for your professionalism in the field of Honda sales & service.Stu, Bev & Andrew Markowitz

KaleighK321

Jan 13, 2016

I came with my god mother to help her find a car. As soon as we arrived we were greeted right away and in no time our salesperson was able to find her a car that fit her needs. Quick process unlike other dealers.

TyBarnes24

Jan 13, 2016

I came with my cousin to help her purchase a used Honda from Jim Coleman in Clarksville, and it was a memorable experience. Our salesperson Mohammad Nadeem was very knowledgeable and helpful with her needs. Also, there was no sort of hassle or stress I will definitely recommend to friends and family!

Isabella Windham

Jan 11, 2016

I rate my experience with Jim Coleman Honda group as exceptional. People are friendly and they always know what is needed to be done with your car. The best customer service I ever encountered. Quality of repair I rate 5 stars also the overall facilities are great.Thank you Jim Coleman for your continued care of me and my car.

Jasmine

Jan 9, 2016

I had a wonderful time picking out my car. Kean Thompson helped me and he found the best car me. He was nice, efficient, and gave me option he could to make me happy!!! The facility was clean and pleasant and everybody was eager to help. If you go to the dealership ask for Kean Thompson

Ricktak

Jan 8, 2016

It was a wonderful experience purchasing the Honda CR-V. The sales agent was excellent and answered all my qurstions. He performed some service I was not expecting like returning the ol d plates for me to the DMV th r n emailed me the receipt.

spacegirl5

Jan 8, 2016

Sales person was professional and patient even when I was not able to make up my mind. I wanted to look at purchasing a car but I was not sure of what I wanted. I intended to purchase a 2015 but decided on a 2016.

Honda_2016_CRV

Jan 2, 2016

I received great customer service from Alex Borlik. Alex and his manager were able to match the price that 2 other local Honda dealers offered me. The purchase went smoothly.

pilot2003july

Jan 2, 2016

I always receive good advise about suggested maintenance service needed to prevent future expensive repairs.I have always felt confident that my car got the best service from this Honda service department.

George Reading

Jan 1, 2016

Jackie was my service writer and really took good care of me.

angela107b9

Dec 28, 2015

Sam worked hard to make sure I got the best deal for my budget. He continues to be available after the sale for any questions.

happy customer

Dec 26, 2015

Couldn't have gone smoother! Thanks for continuing to make our experience with Jim Coleman so easy!

Cindy Skalny

Dec 25, 2015

The five star review is all because of the technician who scheduled the appointment, arranged for a loaner car, was unbelievably friendly and went the extra mile. Purvis (sorry I don't have the spelling!) was an excellent point of contact and really renewed my interest in this dealership. I hadn't been there for several years but the repair that I needed was something the repairman I have been using said would be best handled by Honda. Purvis just happened to answer the phone when I called to make the appointment. When I checked in, I told him that there were a few things that needed to be fixed in addition to the major repairs. I also told him that while I knew the brakes were squealing, I had been assured that they are still fine. I was delighted to have him say I was absolutely correct about the brakes and they didn't need to be replaced yet. I love an honest car repairman! He earned my trust and then continued to go the extra mile by calling me an hour after I picked up my car to let me know that he got approval for another repair that was covered under an extended warranty that my car was just outside of because of mileage. I expressed my frustration about the lack of response that I got from American Honda when I asked for an exception. Not only did he get the approval, but it was done quickly. I wasn't even "asking" for special treatment because I knew I was further out of warranty at this point, but he told me he would look into it. Truly a class act and great person! I will go back because of him!

Wayne Christmann

Dec 24, 2015

Overall service experience was excellent. I was in and ou in far less time then expected.

Meli

Dec 23, 2015

Jim Coleman Honda Service Department is truly the only dealer that I trust servicing my Honda Accord. They do the best work. Never have to bring it back twice for same problem. They are honest, and the service advisers are always knowledgeable and friendly.

ms kim

Dec 22, 2015

Honda in Clarksville is the greatest. I was recently in the hospital. I was sent home under doctors care for 3 months. I got a flat tire. Because of my condition I was unable to drive. Once my fiance came home (he drives a tractor trailer cross country) for his 34 hr break, we went to the dealership with no appointment and not only did I get my tires checked, replaced and balanced but I also got a oil change in less than an hour. Their service is exceptional and professional. And my dealerJohn from NY is the best!!!! Happy Holidays

Rinehart07

Dec 21, 2015

Friendly and honest sales person, smooth and easy transaction. Would certainly shop here again.Fast and efficient transaction, professional and courteous finance team. Clean and pleasant sales show room.

Youbetwo

Dec 21, 2015

We came here because customer care was excellent for maintenance and repair. Sales were no different. Our representative, Mr. Nadeem, was very courteous, respectful, and professional. He gave us his honest take on several models we were considering, and we ended up with exactly what we wanted. I never felt that he was stuck on selling a particular vehicle, which has happened at other dealerships. He listened to our preferences and needs, and helped us find the best. I waited several weeks later to give the most honest review, and there is ZERO buyer's regret. Finance office there also got us a better deal than our bank, so the payment on the higher end of our budget is less than we'd expected on the lower end of our budget. Nice surprise. Of course rates change, but they are competitive with other lenders, give them a look.

Debbie R

Dec 20, 2015

Purvis Burke is the person I call when my car needs service, he has been my advocate in the servicing of my 2004 Honda CRV for... ever? I can't remember how long it's been. He is always gracious, honest and sincere. He advises me on which services come first to be safe on the road, when my budget won't let me "do it all". I trust him - which in the car service world - is a Godsend.

Rose LeRoy

Dec 20, 2015

Was glad to be worked in on a Sat so I would not have to miss work. I like that in addition to scheduled maintenance the major systems are also checked out.

Odysseygirl

Dec 19, 2015

I was very pleased with the service I received on my 2011 Odyssey. Purvis was very polite and informative and did a great job of explaining the repairs that my van needed. I was relieved that Purvis was able to give me a loaner for the days I would be without my vehicle. My overall experience of this repair was excellent.

Donald

Dec 18, 2015

My wife's CRV was due for an oil change. Previously, we purchased a new Accord at Jim Coleman Honda and we were impressed with that dealer. We drive approx. 25 miles to get to Coleman, but the difference has proven to be worth the distance. The service department went above and beyond our expectations by checking an indication of a possible battery problem and generally giving the car a thorough once-over check. Friendly service, comfortable waiting area, confidence-inspiring service, and parts discounts occasionally, add up to a good experience.

rshotola

Dec 17, 2015

The service at Jim Coleman is always impeccable. They're definitely looking out for the customer and they do their best to solve problems with vehicle safety and cost to the client (in that order) as top-of-mind. On my most recent visit, my service advisor, James, told me that my car's minor noise problem might be solved with a very expensive repair - or they could lubricate the parts and that would work too. I've been to other dealerships that routinely overcharge and repair things that aren't necessary. I love that Jim Coleman gives me an honest assessment of the problem and my options, and will not advise making costly repairs just for the sake of earning a buck. As someone who isn't an expert on cars - having a service provider that I can TRUST means everything. This is what makes Jim Coleman Honda unique.

Jeff K.

Dec 13, 2015

Clifton Webb and the entire Service Team at Jim Coleman do an outstanding job. Cliff is professional and personal, and a credit to the dealership.

Wynner

Dec 13, 2015

I always get great service here. However, today was above and beyond, and I am so grateful and appreciative. Going the extra mile was defined today.

CRV Strong

Dec 11, 2015

I have been using Jim Coleman Honda for over four years to service my 1998 CRV and my advisor Purvis takes great care of my vehicle. The work is outstanding and very timely -- if the vehicle is needed for longer repair time, a loaner is provided to ensure I can do what I need to do. Absolutely the best place to service and repair your Honda.

DP

Dec 8, 2015

We were looking to buy a new Honda. We sent in online request. Instead of getting a quote, Richard Berger called me & talked me down. We did get quotes from two other dealers with no hounding on phones with voice mails. He kept calling for two days & left nasty, obnoxious voice mails. As a customer we have right to change our mind & decide different car than the one we started looking. I guess Jim Coleman Honda likes to do business old fashion way. They sure know how to send customer away.

Tracie Briscoe

Dec 4, 2015

I had a pleasant visit at this dealership. The staff was friendly. The waiting area was comfortable. The service I received on my car was great. They ordered a part for my car camera that I didn't realize was damaged. I appreciate them finding that.

Aaron

Nov 30, 2015

Friendly service staff. Quick drop off/pickup process. Nice facility.

MikeFuller

Nov 30, 2015

It amazes me how car salesman treat people. With all the information available to the consumer on the internet, you would think that customer service and relationships would be important to a dealership. After my wife got into an accident and totaled her car (on her birthday) we had to scramble to purchase a vehicle the week leading up to Thanksgiving. We wanted to purchase a 2016 Honda Pilot EX for $35K on the road. I had done my homework and knew that was a fair price. I had two other dealerships offer us that number but my wife wanted the silver one at Jim Coleman. She went up on Monday and met with the salesman I was emailing with and saw the SUV. She loved it. She went back in Wednesday morning to "finalize" the deal. I even emailed the salesman the night before, forwarded him the offer from the other dealership, and he told me it wouldn't be a problem. I said, please don't waste our time, if you can't match it, I'll go elsewhere. He assured us it would not be an issue. Long story short, they were never selling us that SUV for 35K OTR. They had "dealer add-ons" that they never told me about even though I asked specifically and gave them the stock number of the vehicle listed on the website (no mention on the site either ). They kept my wife there for almost two hours going back and forth until finally she got up and left. We had three other dealerships working the rest of the day to get us a color we wanted. O'Donnell Honda was great. They only had white but spent all day trying to get another color for us. Honda of Annapolis offered to have a black one picked up at another dealership. We ended up going to Northwest Honda. They had a obsidian blue one on the floor of the showroom. They were great. 35K on the road. It's a shame that we had to waste our time with Jim Coleman but it all worked out in the end. I would never recommend Jim Coleman Honda to anyone.

Sam

Nov 26, 2015

Mr. Tim Murray was excellent. He conveyed what needed to be done, wasn't pushy at all but was right on the dot.

reviewerlk!

Nov 25, 2015

Professional, accommodating, timely -- thus far, in the 5 years I've lived in Columbia regardless of the service needed, my experience has been a good one.

Richard Bettis

Nov 23, 2015

My service rep Purvis Burke did a fantastic job of getting my car into the shop keeping me informed of the issue and getting me back on the road in a very reasonable amount of time. He did a great job and will ask for him again when I go back.Rick Bettis

Kim

Nov 22, 2015

I will always work with Purvis. He is a very good service representative and does his best to make sure that his customers are taken care of. If it weren't for him I would take my car to a dealer closer to my home.

Greg Porter

Nov 20, 2015

Ken Williams was great! The process was painless and very upfront

cpt409

Nov 20, 2015

I recently took my car in for its first service (A1). During the visit, they found that I had a nail in one of my tires. They fixed the tire, and performed the service very quickly. My appointment was at 8, and they finished at 9. My Service Team Lead, Tim, was very friendly, professional, and gave me an update during the visit. As for price, since I am a member of the President's Club I was only charged for the tire repair - can't beat that!!!Overall great experience - fast and high-quality service department here at Jim Coleman's!

Sherri159

Nov 20, 2015

This was by far the easiest and smoothest car purchase I have ever made! Go see Johnny Hernandez at Him Coleman Honda! They will work with you to get the payments you want!

RussT

Nov 17, 2015

My husband and I recently purchased a used vehicle from Jim Coleman Honda. Our salesperson, Joshua Jones, was friendly, professional and very knowledgeable. He answered all of our questions and explained all the features of the vehicle that we were interested in buying. He made the buying experience a pleasant one. Once the decision to purchase was made, Jeff Packer, helped us through the financing process in a very efficient and organized manner. Everyone at the dealership was pleasant and friendly. We were very pleased with the way we were treated and love our new used car.

chrisandmike

Nov 16, 2015

Sam was personable and knowledgeable. He answered all of our questions thoroughly. When we picked up the car he went through everything again and made sure we understood how things worked. He was very easy to work with when it came to setting a price.

Jmb616

Nov 14, 2015

Excellent customer service..... I felt like everyone really was trying to help me get the best options for me. The process went quickly and smoothly. It really looked like everyone worked together

Mary W.

Nov 10, 2015

Jim Coleman Honda did a wonderful job in finding me the right vehicle and providing me all the necessary information I needed for delivery of my new Honda Pilot. Ken was the sales person and even called me to see if I had any questions the following week. He was most helpful and a super nice guy!

Civic Happy

Nov 7, 2015

Good deal, responsive salesman- Sam Chads. It did take a bit of time to finish the paperwork for this Halloween day sale. However, the dealership supplied my young daughter with a Honda Mechanic outfit so she could get to her Trick or Treating on time. This is my 4th purchase from Coleman Honda. I am pleased with the cars and the service.Cliff Webb is the best serviceman. We are always happy to have his assistance.

klineCN

Nov 7, 2015

What more could you ask for?! Josh made buying a used car a fun adventure for my 1.5 year old son and me. I'm sure I got persuaded into a few extras, but overall I am glad that I returned to Jim Coleman to make my second car purchase.

COSTCO

Nov 6, 2015

Purchased as a COSTCO purchase. The entire process was well put together, the dealer representatives were very knowledgeable, the sales and finance people were a pleasure to deal with and went all out to keep us informed of our options and the process.

Dave

Nov 6, 2015

Shuttle pick-up and dropoff service made my airbag recall service very convenient.

Jerry Simpson

Nov 6, 2015

Quick and friendly service but your survey is getting on my nerves. I willing not try submitting it a third time. If it does not go through this time I am quitting!

Paris Charles

Nov 6, 2015

Overall, I had a great experience! I love my new car.

Vera Hendon

Nov 5, 2015

As always, service specialist, Purvis Burke took care of my concerns in a timely fashion. He helped make some important decisions regarding a repair timeline. I will return.

Bobbyd

Nov 5, 2015

Thanks again Josh. A prompt greeting, your attentiveness to my concerns and patience through out the process. The Jim Coleman team followed up after my purchase,to ensure that I was satisfied with my vehicle. Great job!

Two Old Fogies Buy A Car

Nov 5, 2015

Paul Won was not pushy but was receptive to our interests and needs. While we had a slight misunderstanding, he worked really hard to ultimately "make a deal" that worked for all. We have a beautiful new CRV and appreciate his assistance!

Busy7930

Nov 3, 2015

I arrived early and Cliff s said it was not a problem. He explained the service and the approximate amount because of the Presidents Club discount. The care was finished earlier than anticipated - a bonus. I was also able to speak with my salesman Victor. Because of a recent major operation, the car was brought into the service entrance so I did not have to go onto the parking lot. This was a very good experience for me.

honda

Nov 3, 2015

Everyone was friendly and the service department is efficient. I was notified when the vehicle was ready. The length of service was as predicted when I made the appointment. The service department even had an employee ready to bring my car to me for curbside service.

Bonnie Donnelly

Nov 2, 2015

everyone was courteous and pleasant.....no complaints

MFC

Nov 2, 2015

As the title reads I had a fantastic experience. from the sales person through his manger and the finance office.. Everyone treated us with respect and what surprised me the most is that they listen! They could tell by looking at us if we did not like a suggestion and they left it at that. There was never a should in the conversations only explanations that were easy to understand. The respect that they showed us was un heard of before which in turn made it easy for us to respect them.And there was true happiness there! and not the rehearsed type that you normally received. I would go back to say and see how everyone is doing .What a pleasure

hootie2008

Nov 1, 2015

I indicated my concern to the service advisor, he listened, and did not come back with scads of other problems with the car as had been my experience. He was honest.

prefer not to put name

Oct 29, 2015

Very good service, everyone was very pleasant, enjoyed luncheon served that day

Seb

Oct 29, 2015

Sam and entire sales stuff that I met were great! Thank you very much for a smooth and quick transaction.

JACKIE

Oct 28, 2015

Had a wonderful experience. Hardly no waiting time at all. Pleasant customer service and always have my car service at Honda. Will be back to buy my next vehicle at Jim Coleman in about 2 or 3 years.

Scott Roark

Oct 28, 2015

Ken did a outstanding job explaining everything to me with regards to the car purchase.

BrianS-123

Oct 26, 2015

Very customer focused group! Looked at 2015 CRV at different dealership and was not given HALF the information about the vehicle. By far the best sales person EVER - Richard Berger. Showed vehicle as if he owned one for years. Looking forward to having vehicle serviced there.

martykapp

Oct 26, 2015

Mr. Murray is an excellent rep. Tim Murray calls and sends text updates during service visits. He thoroughly explains what needs done and why. Highly recommended.

Kim Patterson

Oct 23, 2015

Purvis is a great service customer rep. I'll ask for him specifically. He explains things carefully and I feel like I'm getting all necessary information without being pressured. He's knowledgeable, kind, caring & friendly! Any items I decide not to have done are documented so I can be sure to take care of them the next time I bring my van in for service.

Steveg

Oct 22, 2015

Nice staff very accommodating, service person explained everything but also listened to what I had to say in regards to my car answering all questions with no attitude just facts.

Carl Smith

Oct 21, 2015

The service advisor provide a clear assessment of the required work. Great service!

Cj Tretler

Oct 21, 2015

I went into Jim Coleman Honda to get my speaker fixed. Everyone there was exceptionally helpful. I am beyond satisfied with their service and quick repair time

miltondarby

Oct 21, 2015

When I arrived at the dealerships service department I was greeted with a warm welcome and a wealth of knowledge about me vehicle. I received fast and exceptional service.

Brad

Oct 18, 2015

After a poor experience at another local Honda dealer earlier in the day, I came to Coleman Honda and had the polar opposite experience. All the salesmen were polite and attentive. Nadeem, who helped me, was extremely helpful, kind, honest, and professional. I was dreading having to go deal with car dealers, and I honestly don't have much to complain about here. It was a very nice process for what it was and I feel I got a fair price. I would recommend to others.

Brad

Oct 12, 2015

Overall great buying experience. John Mullins was very knowledgable and provided great customer service.

Michael B.

Oct 12, 2015

Cliff Webb did an excellent job of timely servicing my vehicle and provided a thorough explanation of the work that was needed on the vehicle as well as any costs associated with the service. Great Job!

Bryan

Oct 11, 2015

I bought my car in August 2015 and had about 2,000 miles on it when I noticed a cut in my tire. I had been driving on the highway and there was a can in the road that I hit. The sidewall was sliced down to the core. I brought it in to have a determination made if it was safe. The technician said it needed to be replaced. They checked and I had the tire warranty coverage. They replaced the tire and I was back on the road. The tire was free because of the coverage.

HondaFan

Oct 7, 2015

Terrific service in a friendly atmosphere - as always. Appointment was easy to make and the service was efficient and got the job done in a timely manner.

hondagal

Oct 5, 2015

Been working with Cliff Webb for over 13 years. Always on top of things and car is ready when promised. Very helpful and keeps our cars in great shape.

Antoinette Powell

Oct 1, 2015

Jacky always handles my car concerns with professionalism and a smile. She explains everything to me and I do not feel that she is upsetting me.

Stacie123

Oct 1, 2015

Quick, friendly service. It turned out they didn't have one part so they did what they could and I was in and out in 10 min when the other part came in.

Beth Callow

Sep 29, 2015

I had excellent service. The vehicle was in Italy for 3 years with limited service options. Coleman did a thorough job of getting the car road ready.

Jerry

Sep 18, 2015

Theo Vamos, my salesman at Coleman Honda, made buying our recent CRV the best auto buying experience I have had in over 35 Years! He went the extra mile in helping us with our new car purchase. This is the second Honda we have bought from Coleman's. We do all our service with them as well. Great Service Department.

Barbara Giunto

Sep 17, 2015

I drove right up and was taken care of immediately. They checked the car out, did the oil change, etc. and did an software upgrade on the battery for my Honda Insight. The dealership was very clean and the waiting area was comfortable. I was in and out in no time. Best experience I've had since I bought my car in 2010! Thanks so much!

Richard Lees

Sep 16, 2015

Even though I didn't have an appointment, they were able to service my car. Experience could not have been better.

Tom from PA

Sep 16, 2015

I was searching for a specific brand of car on the Internet and came across one that looked to be a perfect fit. It had just been listed and was unlikely to be at the dealer for very long. Good price, good stats, etc. Jim Coleman Honda was also within my driving area so, on a whim, I called to inquire about the car. It's hard to believe that from the time I contacted Kean Thompson that afternoon to the time I drove off the lot in my own car, only six hours had expired. Kean was super courteous, professional, and very proactive in sustaining my interest in the vehicle. In fact, even before I arrived at the shop he called me twice more to update me on other details we hadn't talked about in the initial interview. When I got there I absolutely loved the atmosphere of the showroom, and the team of sales people were very professional all around. The manager, Scott Simering, moved things along well and was very reasonable in negotiating my trade-in. It's rare these days that you have such a positive experience buying a car, but the Jim Coleman folks nailed it. Thanks especially to Kean who was just top-notch as a salesman. I also wish to thank Joe in his efficient handling of the financial matters and Marla who was part of the service team as well.

robert mcgeary

Sep 8, 2015

The service crew is always quick and thorough. Easy to get an appointment and once there I never have to wait long. Service people reviewed what they were going to do and checked my coupon book for specials which saved me money. Excellent place.

Civicminded

Sep 8, 2015

Technician was professional and very thorough. The service department notonly replaced my front air bags for a recall but gave the car an inspection and made numerous recommendations on issues they found. Did not expect that. The issues were also put in writing. Jim Colemans is the dealership I purchased my Civic from. I have NEVER had an issue with the service department!

Ashley

Sep 7, 2015

They worked with me until I got to a price I was comfortable paying, the salesmen there were very knowledgeable and honest, the financial agent we had was wonderful and the manager ken was very helpful! I will definitely be recommending Jim Coleman Honda to anyone in the market to buy or lease a vehicle.

JoAnn Stofregen

Sep 7, 2015

We had a good experience at Jim Coleman and we look forward to using our President's Club membership.

Wayne

Sep 7, 2015

From start to finish I felt like everyone was listening to what I was hoping to find and more than willing to provide it. I thought it would be a stretch to find the deal I wanted at Jim Coleman more because the dealership is 40 miles from where I live. But after considering all the aspects of the purchase - price, selection, quality of the sales experience, etc. - it really was an easy choice.

Cynthia considine

Aug 31, 2015

Coleman Homda in Clarksville is great, clean, fast friendly and honest

gups2002

Aug 31, 2015

Cliff was great - kept me inform all day long and called me when the Ridgeline was readyCar were serviced on time and ready for same day delviery

bakeh1924

Aug 28, 2015

Was receive promptly and attended to professionally and politely. All procedures were explained to me and I was given the opportunity to ask questions. The car rental service was super. I was called immediately the job was completed. I was given a list of recommendations for further jobs other than that for which I visited the shop.

Honda14

Aug 28, 2015

Purvis was very helpful in getting me a appointment, . ordering the parts I needed and having them installed. The car looks great! (The parts counter was also very easy and helpful!

ps

Aug 27, 2015

The dealership is huge with nice setup, very welcoming. Has a huge vehicle inventory to select from. Customer service is great. Got my choice of vehicle at a great price.

Zheng

Aug 23, 2015

I am very satisfied with the services done here,.

Cvollmer

Aug 23, 2015

Excellent experience all around. Very pleased with everyone I dealt with at jim Coleman dealer in clarksville. I was not planning on buying a Honda when I went in but couldn't have had a better experience which helped me change my mind

DD

Aug 23, 2015

Salesman Muhammad Nadeem made by much dreaded car-buy experience a pleasant one. He is knowledgeable, professional, and patient. As a sales executive myself, I would highly recommend "Mo" and the Jim Coleman dealership.

Jane+Tom

Aug 23, 2015

James Artiss was professional, friendly, and knowledgeable. My car was finished being serviced in a very short time. James explained all the needed services--all without being pushy or hard-sell. Thanks, James!

B Sweeney

Aug 22, 2015

As usual, a super job. Gotta say, repairs and brakes are great, and the car wash was phenomenal !

George

Aug 22, 2015

We've purchased a number of cars at Coleman Honda, and although we live an hour away, we continue to take the cars to Coleman for all of our service. Everyone is polite and professional, and each of the service people that we've worked with has been knowledgeable, responsive, excellent with their communication, and accurate on time estimates. Most importantly, as with most things in life, and cars sometimes, surprises come up. Things you didn't expect, or unique challenges. Coleman has always done the right thing, and they take care of any issue until you are satisfied.

Marisa

Aug 21, 2015

Cliff is always very helpful. We have been coming to him for years.

jmc04261982

Aug 21, 2015

Andy provided, by far, the best car-buying experience I've ever had. Professional, knowledgeable, friendly, patient...everything you'd want in a car salesman! We told him our needs and he provided only what we wanted without trying to up sell us on anything. If you want a pleasant, relaxed car-buying experience, Andy Herbert is your guy!

Bob Ouellette

Aug 20, 2015

Brought my car to Jim Coleman because of Tim Murray my service specialist with Jim Colmans. Awesom individual honest and very helpful.

barold419

Aug 15, 2015

I, personally, appreciate how efficient Richard was to work with. And he wasn't pushy about any of the add ons. He also was very willing to work with me on price. Overall a fantastic experience.

Lbj

Aug 15, 2015

my experience when I bought my Honda CRV, was seamless from start to finish. Richard Berger, one of the managers, began the process by answering many questions over the phone and patiently waited for us to drive from Northern Virginia to look at all the models. Normally this experience is nerve-racking, however he made us feel welcome and as if we have known each other our entire lives!! He gave us several options and again patiently waited well past closing time until we came to a final decision! for anyone who is looking to buy a car from Jim Coleman dealership and I highly recommend you ask for Richard Berger to take care of all of your needs !!! Again, Richard is very patient and well-informed and makes you feel like you're number one with no pressure to buy !

DOD.Engineer

Aug 11, 2015

Summary: * after you agree to buy car, high pressure to purchase add ons that have been marked up * Dealers Best Price Guarantee is essentially meaningless (extremely difficult to get them to honor) * Sales tactics are conducted in a borderline abusive manner * do not give them your contact info Dealership has a lot of windows and a large showroom space. First visit: salesman Sam Chads offered me a price on the minivan that seemed decent. I wasnt ready to commit to a purchase at the time so I decided to leave. Before I left, the sales manager said hello. Its clear that he has a story for everyone (if not 5 stories for everyone). He told me the dealership gives "everyone a good deal" and they really take care of their Costco member customers. After my initial visit, the dealership regularly sent me emails, We want to make sure that all of our online customers are treated with courtesy and respect and that we provide the information and opportunity for you to have a hassle-free purchasing experience. These emails seem very personable, but they are just spam. I went back a month later. My negative experience began after I agreed to buy the vehicle. This dealership hits you with sales persons wave after wave, each claiming they are just doing their job while you wait for the next person each customer must meet to be available. I was told that I would have to meet with the finance manager (Jeff Packer). I was also required to meet with a customer relations member (female). She was friendly and began to offer me many additional services. She is very convincing, mixing in personal stories of the value these products will bring. Clearly, each of the services she offered was extremely overpriced. One of the products is a PROPACK which includes rustproofing, undercoating, paint sealing, and interior protection. Dont take my word for it being overpriced or unnecessary: Google/search: new car protection dealer options The finance manager tried to sell me the same products/services I had declined to the customer relations female and many more. He had a story for each of why they were important. His stories on why you need X,Y,&Z are very convincing. For instance, he offered me gap protection for a few hundred dollars. My car insurance (national carrier) offers the same protection for $36. He offered many of the services multiple times and would make comments like Im surprised youre not getting this or Im shocked you dont see the value in this. One of my favorite lines were Actuaries run numbers/formulas to come up with these figures so the worst you would do is break even. The stories are all exaggerated and prices are all inflated. The staff at this dealership hassles you and misrepresents facts while wearing a big smile. Im turned off by the excessive manner Jim Coleman dealership staff uses these tactics, and the high price markup. I have very little trust or loyalty based on these actions. I wanted to give Jim Coleman the benefit of the doubt. I thought they may have sold me the car at such a big discount, they were looking to make up the costs with add-ons. I went to another dealership a few days after my purchase and spent an hour there getting the best deal I could to compare. This other Honda dealership located within a 30 minute drive from Jim Coleman quoted me a bottom line price $900 less. With this knowledge, I went back to Jim Coleman to speak with Sam. It took over an hour to have this conversation. Sam took out his calculator and ran some simple figures. He told me there was no way, especially not lower than $900; basically stated I was lying. Jim Coleman offers a Best Price Guarantee. But it turns out you have to get another dealerships manager to sign a written quote. There seems to be an unwritten law against this among dealerships b/c other dealerships wouldnt provide one. The purchase price I received was decent, the buying experience was filled with pressure and inflated price add ons.

DOD.Engineer

Aug 10, 2015

Summary:* after you agree to buy car, high pressure to purchase add ons that have been marked up* Dealers Best Price Guarantee is essentially meaningless (extremely difficult to get them to honor) * Sales tactics are conducted in a borderline abusive manner* do not give them your contact infoDealership has a lot of windows and a large showroom space. First visit: salesman Sam Chads offered me a price on the minivan that seemed decent. I wasnt ready to commit to a purchase at the time so I decided to leave. Before I left, the sales manager said hello. Its clear that he has a story for everyone (if not 5 stories for everyone). He told me the dealership gives "everyone a good deal" and they really take care of their Costco member customers.After my initial visit, the dealership regularly sent me emails,We want to make sure that all of our online customers are treated with courtesy and respect and that we provide the information and opportunity for you to have a hassle-free purchasing experience.These emails seem very personable, but they are just spam.I went back a month later. My negative experience began after I agreed to buy the vehicle. This dealership hits you with sales persons wave after wave, each claiming they are just doing their job while you wait for the next person each customer must meet to be available.I was told that I would have to meet with the finance manager (Jeff Packer). I was also required to meet with a customer relations member (female). She was friendly and began to offer me many additional services. She is very convincing, mixing in personal stories of the value these products will bring. Clearly, each of the services she offered was extremely overpriced. One of the products is a PROPACK which includes rustproofing, undercoating, paint sealing, and interior protection. Dont take my word for it being overpriced or unnecessary:Google/search: new car protection dealer optionsThe finance manager tried to sell me the same products/services I had declined to the customer relations female and many more. He had a story for each of why they were important. His stories on why you need X,Y,&Z are very convincing. For instance, he offered me gap protection for a few hundred dollars. My car insurance (national carrier) offers the same protection for $36. He offered many of the services multiple times and would make comments like Im surprised youre not getting this or Im shocked you dont see the value in this. One of my favorite lines were Actuaries run numbers/formulas to come up with these figures so the worst you would do is break even. The stories are all exaggerated and prices are all inflated. The staff at this dealership hassles you and misrepresents facts while wearing a big smile. Im turned off by the excessive manner Jim Coleman dealership staff uses these tactics, and the high price markup. I have very little trust or loyalty based on these actions.I wanted to give Jim Coleman the benefit of the doubt. I thought they may have sold me the car at such a big discount, they were looking to make up the costs with add-ons. I went to another dealership a few days after my purchase and spent an hour there getting the best deal I could to compare. This other Honda dealership located within a 30 minute drive from Jim Coleman quoted me a bottom line price $900 less. With this knowledge, I went back to Jim Coleman to speak with Sam. It took over an hour to have this conversation. Sam took out his calculator and ran some simple figures. He told me there was no way, especially not lower than $900; basically stated I was lying. Jim Coleman offers a Best Price Guarantee. But it turns out you have to get another dealerships manager to sign a written quote. There seems to be an unwritten law against this among dealerships b/c other dealerships wouldnt provide one. I wish I had saved myself time, hassle, and money and gone to another dealer. The purchase price I received was decent, but it was not good or great as the dealership wanted me to believer. I had a much better sales experience at 2 other Japanese automobile dealerships I purchased other vehicles from. I would not recommend this dealership nor would I go back. About me: Im an Engineer who works for the Department of Defense. I have taken an advertisement course, and social justice means a lot to me (I have volunteered for several organizations that serve vulnerable populations). I have purchased 2 Japanese vehicles from separate dealerships in the Washington, DC area which I have been very satisfied with.

newcrv2015

Aug 5, 2015

We recently bought our CRV from Andy Herbert and would highly recommend buying a car from him! We had been to 3 dealerships and he was definitely the most knowledgeable. He answered all of our questions and more.....and was very friendly! If you need a car- ask for Andy! Seriously! :)

Hineshouse

Jul 30, 2015

From the moment I knew I was ready to buy, Jim Coleman made my car buying experience an effortless one. From relaxed test driving, prompt car search, incredible deal negotiations, not pushing a bunch of add-ons, easy financing, personalizing my car (radio stations, Bluetooth, etc), cleaning my baby up to my standards (ie. tiny smudges, etc). HIGHLY recommend any Honda buyer to check them out!

bcpugt80

Jul 29, 2015

Stopped by the Jim Coleman Honda in Clarksville. This dealership was one of three that had the Honda Accord I wanted. The advertised price was okay. I wanted to see if they wanted my business. Richard was cordial and looking to ease all my concerns. After a test drive we went inside just to see what a tentative drive out the door price might be. Truecar.com told me the average price so I knew what to expect. Richard got out the pen and paper and started to calculate. I knew the price would be outside of my range. To my surprise his price was less than the Truecar price and the best I had seen. I had him put the whole quote on paper including tax title and licensing. Wow! No kidding! A great price and I took the offer. Richard is a top notch salesman and the dealership went out of their way to make me feel satisfied.

James Kwon

Jul 28, 2015

Jim Coleman Honda was a great dealership to do business with. Tyler was very knowledgable about the car and was able to teach us a lot about how everything worked. The dealerships "best price guarantee" really made it much easier to get a better price over their competitor. Look forward to future business with Jim Coleman!

Heathersmeather

Jul 27, 2015

On Saturday, my husband and I came back to Jim Coleman to see Josephine Baker. Josephine has a very friendly and non pressured sales approach. She sold us our pilot touring elite. She took the time to answer all of our questions and even bought lunch for my family. She really is the consummate sales professional.

Kamali

Jul 27, 2015

Thank you Shami for your great greeting and outstanding service! We were impressed with your professionalism and product knowledge. We will recommend Jim Coleman to our friends.

Frenz10

Jul 25, 2015

My friend recommended I go and pay a visit to Richard for buying a car. Glad I met Richard. I was in the market for a Used Accord. Visited another dealership and received "ok" service, just dealt with a very pushy salesman. Made the whole car buying experience annoying. After meeting with Richard, I ended up with a new accord model for less than what I was being offered at the previous dealership. Richard really works at making it work for your budget. Superior customer service by far! My fiance will be seeing Richard next for a car. Highly recommend!

Joseph

Jul 25, 2015

Thank you Mr.Shami for your outstanding service. You are truly a five star salesman. Your knowledge about Honda vehicles was amazing and we learned a lot from you. Thank you for making our visit to Jim Coleman pleasant and informative. We salute you!

drhyde580

Jul 24, 2015

Josephine is an excellent and very knowledgeable sales person. I am definitely going to come back to her for my future car buying needs.Thanks, Jo!!

Michael1

Jul 24, 2015

I cannot say enough about the exceptional service that I received during my car buying experience. He was extremely attentive to myself and my family. Knowing that it would be a lengthy proces, he offered the playroom to my children. To my pleasant surprise barbecued food was offered to myself and my family. Everything was explained thoroughly and this has been my most pleasant, stress free and smooth car buying experience of my life. If you want exceptional service you MUST come and see Dion Calloway!

mzaba

Jul 24, 2015

I went to see Richard from a suggestion of a friend. He was very patient with me as i had to wait to see what i could afford as my car was recently totaled. He showed me all the cars i requested to see and felt no pressure to buy that day. He called and followed up but in respectable time with updates on if the car i was interested in was still available. Everyone at Jim Coleman really worked within my budget and allowed me to purchase my dream car. Everyone was nice attentive and made me feel like a priority. I will no longer go to any other dealership besides Jim Coleman.

zcv1090

Jul 24, 2015

In January 2015 I went with my sister to purchase a new CRV. Not only was I impressed with the deal they gave her, I was blown away from the customer service we got from Richard. So impressed in fact that exactly two months later I purchased a 2015 CRV EX-L AWD from him. As of last weekend my other sister purchased a Civic from them. Richard never pressured any one of us in the sale, we all got great deals, and we were all treated extremely fairly. In the next year or two I will be sending my other sister (three sisters) there to get the new Pilot she has her eye on and I'm sure I'll be sending my mom there around the same time as well. I am a customer for life and my family and I see Richard as another member of the family.

wizardsplayer0

Jul 24, 2015

I went in looking for a van for my wife and I to drive. Dion showed me a couple but the Odyssey really caught my eye and I ended up getting it. What a great guy!! Great with following up phone calls also. Once a customer, always a customer, that's the vibe Dion gives off. Definitely highly recommended to go to this dealership and talk to Dion if you're looking for a car without being pressured. 2 thumbs up. Would give 3 if I had 3.

ali.jilani123

Jul 23, 2015

My Jim Coleman Honda experience was excellent, Aftab Shami was a pleasent and refreshing with lots of smiles. He deserves 5 star rating because of his outstanding personality.He treated me like a happy family. I interacted with several employees and they were all very helpful. I love my Honda Civic,a quality vehicle at an excellent price.I will always return to this dealership to purchase the cars in future and recommend to my family members and friends.Syed Jilani

jchondaftw

Jul 23, 2015

The staff was pleasant to work with and service was efficient. My family has now bought three cars from here and we've been pleased with our purchases.

HaroldDent15

Jul 22, 2015

My Jim Coleman Honda experience was truly refreshing, The salesmanship was 5 star. At first I was discouraged because of my credit history, however, Mr. Thompson was encouraging and reassured me that we were working as a team to get it done. Well, needless to say I am celebrating my birthday in style and smiling thanks to the hard work of Kean Thompson and Rick Gysel.

stacyJ15

Jul 22, 2015

Dion seemed to know a lot about Honda cars and was able to make suggestions on which car i should purchase. I was very pleased with the service I received from him. He was very knowledgeable and very patient with me. He is hands down the best car salesman I've ever dealt with. He deserves to be bumped up in rank! I will be recommending this dealership to all my family members and friends because of my experience. Everybody else i dealt with at Jim Coleman Honda was very helpful as well

Kayak

Jul 20, 2015

Richard was a pleasure to deal with, however the vehicle I purchased needed a bumper repaired. I was assuming the repair would be made before I took ownership. During the purchase process I was informed that I have to bring it back at a later date.this surprise is a little disappointing.Richard is very knowledgeable and easy to talk to, I would recommend others to seek him out.

LaDonna012

Jul 20, 2015

Spoke to Kean over the phone feeling a little discouraged of purchasing a car because of my credit. Once I got off the phone talking to Kean he gave me the encouragement I needed to move on with the process. I went out to dealership and was in and out. He had everything already done for me to sit with Rick to fill out and sign.

djm13116

Jul 19, 2015

We just purchased a Honda Civic from Jim Coleman Honda . Our Saleman Kenneth Williams was really great! I will recommend Ken and Jim Coleman Honda to my friends.

JourneyMan

Jul 19, 2015

went here based on my friends reco. It was a hassle free experience and would absolutely recommend to anyone who is looking for new car.

SMahapatra

Jul 17, 2015

We recently bought our car from Jim Coleman and are very satisfied with the whole car buying experience. We worked with Ravi Gowda and his colleagues who were very friendly and professional. The dealership was responsive to our questions/ requests and provided us with all the information that made our decisons easy. The customer service was outstanding and I would highly recommend the dealership if you are looking for a car.

nfair1

Jul 14, 2015

I bought a new 2015 Honda Pilot from this dealership on 6/27/15. On 7/2/15 on my way to work, it stopped while driving and wouldn't start. The vehicle was unable to be jump started as well. I had it towed back to the dealership. I received a phone call from the service center letting me know they received the vehicle and that most likely the issue was die to bad fuel and asked me where I bought the fuel from for this vehicle. I mentioned to them they should look up my account because I only had the vehicle for a couple of days before this happened and I was using the same tank of gas that I was provided with when I bought the vehicle. So if it's bad fuel, it came from the dealership. It turns out that the engine was blown and the timing belt was chipped in pieces. This was within the first 7 days of purchasing the new vehicle.I explained that I didn't want the vehicle and who do I need to talk to about getting a replacement 2015 Honda Pilot. I was informed that Kevin Cohan (Co-Owner), was the only person that I could speak with about the issue. I went ahead and emailed the Sales Manager, Ray Fenster on 7/3 in regards to obtaining a replacement 2015 Pilot so he could start checking the inventory or seeing if one could be transferred to the dealership. If they weren't going to replace it then I wanted my trade-in vehicle back and that I would gladly take my business elsewhere. My husband left a voicemail for Mr. Cohan. The next day my husband popped in and asked to speak with Mr. Cohan. Mr. Cohan wouldn't come out of his office. As of a week later, we have had no phone calls or a response from either Ray or Kevin. I picked up the fixed Pilot the evening of 7/10/15. On Monday, 7/13/15, I had an email from Ray. Stating that "I apologize for your poor treatment but it is my understanding that Honda provided a new engine and you pick up the Pilot." Really? Is this guy serious? Is this a professional way to respond to a customer? Is this customer service at all? The only reason I have received a response from him is because I opened a case with BBB and Corporate Honda. If you plan to go to this dealership, do yourself a favor and do further research. There are various websites with a substantial amount of customers having issues with this dealership. Do not do business with this dealership. You are better off going to one of the other 7 Honda dealerships in the area. The managers at this dealership have the worst customer service skills I have ever come across.

barb

Jul 13, 2015

I am thrilled with my new car. Let me take this opportunity to say that it was a pleasure dealing with Theo. he was very nice and certainly very knowledgeable about the cars. He took me right to what I was looking for. I would recommend him to anyone and have told people about him already. I have no doubt he is a very valuable member of your team.

Liz2015

Jul 12, 2015

My car buying experiencing was great, everyone was very nice and pleasant. I would definitely recommend my friends and family to buy from this dealership.

tatterdemalion

Jul 10, 2015

Just bought a Honda Accord from Jim Coleman Honda in Columbia. Good experience. Happy to recommend! Willing to work with me on the price some.

janet

Jul 2, 2015

Richard Berger made himself available and shared his extensive knowledge about Honda cars during our visit to the dealership. If you want a seasoned professional who cares about whether you are satisfied, I would recommend asking for Richard Berger at JC Honda.

Roxy11

Jun 28, 2015

I had a great experience purchasing my first new vehicle! The staff at Jim Coleman Honda made my purchase seem like a breeze! I would highly reccomend this dealership!

Danny

Jun 27, 2015

I purchased an HRV for my daughter from your dealership last evening. Victor Tabinsky took care of us. It was a great experience. I've bought many cars over the past 25 years and I have to say Victor was one of the best people I've ever worked with. He was so nice, efficient and professional. He was so kind to my daughter and showed her all the ins and out of the HRV, showing genuine concern as if she was his daughter. It really made me happy she had a great experience for her first new car purchase and Victor made that happen. He followed up with an email and a call which was above and beyond my expectations. Thanks you and special thanks to Victor Tabinsky. I will be certain to refer others for any honda purchase

Mla

Jun 26, 2015

Highly recommend Jim Coleman Honda dealership. The staff is upbeat and positive. John Panetta, in Sales, sold me my Honda Odyssey Touring. He was very professional and made sure I was 100% happy with my car from start to finish. Joe Proscia was very thorough with the paperwork involved, making the whole transaction easy. In the Service department, Dean Zanti, went out of his way with a couple requests I had on my car. The experience was pleasant the whole way through.

Sunshine7

Jun 23, 2015

This dealership came highly recommended to me by 3 coworkers. The salesman (Kean) and his team worked with me and my bad credit and I ended up driving away with the vehicle I had wanted for a while! The staff there was so courteous and helpful. I would definitely recommend Kean and his team to anyone.

Theresa_PowPow

Jun 18, 2015

This is by far the best dealership ever. Scott, Jeff, and Joshua Jones were very helpful. I felt like I was a family member of these guys. I had a bad experience with two previous car dealers and these guys made it so easy for me when I came here to purchase my vehicle. I highly recommend Jim Coleman Dealership if you're looking for any car.

Alicia

Jun 15, 2015

As a first time customer to Jim Coleman Honda, I had the pleasure of being helped and assisted by Kean Thompson. He listened to what I wanted and went the extra mile to meet my requirements. Kean was very professional, knowledgeable and showed that he cared. At the end of the process, I left there happy and satisfied with my purchase and my experience. A big thanks to Kean for all of his assistance. I will highly recommend him to friends and family!!A. Houston

Carolyn

Jun 11, 2015

Richard is an exceptional sales person. He is straight forward, professional, knowledgeable, and personable. He actually enjoyed sharing his knowledge about the Honda. I appreciate dealing with a person who took the time to learn about the product and took the time to prepare an impressive, concise, presentation. Richard always encouraged me to ask questions.

Mikenkev

Jun 11, 2015

We were tended to by Kean Thompson ay the dealership, and he made the process so smooth for my wife and I. This is our fourth experience together, and each finance department usually tries to get you to spend more than you planned on, but our experience here was totally different, and it cut back the processing time drastically, and we left very happy with a practically new car! Will definitely be back in the future, and have already started recommending Kean to our family and friends!

CCBridal

Jun 3, 2015

Jim Coleman Honda was the most organized, professional, and friendly car dealership I have ever dealt with. I told them what I wanted and what I wanted to pay and they provided me with exactly what I asked for.Dion was beyond helpful with getting me into the vehicle fast. He worked around my schedule and were very accommodating with my needs. The price was very reasonable, and I'm super satisfied with my experience at Jim Coleman Honda and would definitely recommend someone in search of a vehicle go visit Dion and Patrick in finance!

ECraig1802

May 30, 2015

I cannot rate Jim Coleman Honda highly enough. My search for a used Odyssey Touring took me way out of my neighborhood, and they had a car that was very close to what I was looking for. In the end, however, it was not the one.Before I reached that conclusion, however, I had a lot of interaction with John Panetta. He and Scott did everything they could to get me the information I was looking for both in terms of the car they had and working on financing a trade. BEST INTERACTION I HAVE EVER HAD WITH AN AUTO DEALER!

CathyDominguez

May 28, 2015

I arrived at the dealership around 8:45 PM to browse available used cars. I ended up purchasing a new Honda Civic as the dealership offered great insight and prices. I didn't feel pressured to make a quick decision/purchase as I have in the past at other car dealerships. I was comfortable throughout the entire purchasing process. The staff even stayed late to make sure all the details were correct and I left the lot at 1AM as a happy customer.

Phyllis

May 20, 2015

I arrived at 8:30am for a service appointment to have a third party trailer hitch installed on my vehicle. Dean made it sound like he was personally doing me a favor by installing it, even though I had gotten approval from the dealership management for the work to be done. He talked down to me and was unpleasant. When I mentioned I would be waiting for my car, he told me how busy the service department was before memorial day, so it might be more than half the day before they were done. I mentioned that I had an appointment, I was not a walk-in, so this work should not have been unexpected. Dean was argumentative and disrespectful. At 10am, I was still waiting to find out if my work would be performed that day. The service director and a sales manager had to get involved before this issue could be resolved. In the end, the installation took less than an hour. I'm rethinking if I want to use this service department again based on one bad employee. Dean definitely needs some additional training in dealing with customers.Update: Tim Murray called me afterwards to help resolve my complaints. The truth is that the stars knocked off in this review were solely attributable to Dean's mishandling of my service. The entire rest of the service team and sales team are exceptional here at Jim Coleman. I will be sending referrals their way.

Hiwot

May 13, 2015

Dion was very professional and courtesy. He worked with me to get my the deal of my dreams! This truly was the definition of "The Honda Dream Sales Event". I would recommend Jim Coleman Honda anyday! The level of customer service that Dion provided during the process of purchasing my beautiful Accord Ex-L was definitely exceptional. I recommend that everyone buys from Dion!

Dave

May 12, 2015

Dion Calloway and the team were great to deal with. No pressure or nonsense. Joe Proscia helped me find a great rate. This team was very friendly and professional.

happyBuyer

May 12, 2015

It was really great working with Theo. He was very friendly and knowledgeable, had wonderful knowledge of his products, and worked harder and with more thoughtfulness than the sales managers at any of the other dealerships I visited. Can't say enough about his work ethic and positive attitude. I worked with Theo for several weeks before ultimately purchasing a new Odyssey, and he showed great support and patience through the entire process, answering all of my questions, and even giving me helpful tips about things I didn't know to ask. He's also offered remarkable service since we finalized the deal. I was very pleased about the buying experience with Theo and I won't hesitate to recommend him to friends and family looking for a new Honda.

Phyllis

May 12, 2015

Dion, Kean and the rest of the team were helpful and tried to get me through this car buying experience quickly. Dion was especially knowledgeable about the Odyssey I was buying, so that was a big plus! I will definitely return to them if/when I'm in the market to buy a new Honda again!

david

May 7, 2015

Experiences with car dealers are not always pleasant, but my experience with Jim Coleman's dealership and specifically with Dion Calloway was pleasant and easy. Dion did his job with courtesy and professionalism, and the management was as cooperative as it could be. Hadn't planned on buying a new Honda on the spot, but I did. Thanks to all involved.

Lee 715

May 6, 2015

The Jim Coleman dealership is friendly and honest. They treat their customers like family. The people are knowledgeable and will give you a great deal. From the time you walk into the dealership until you leave with the keys in your hand, you are special. We interacted with several employees and they were all great... Kean, George, Fernando and Terri. We love the car, a quality vehicle at an excellent price. We keep returning to this dealership to purchase cars because of our great experiences.

Tiffany789

May 6, 2015

My experience with Keon was amazing. The team was very knowledgeable and Honest. Keon made me feel comfortable and not once did I feel pressured. If it wasn't for Keon and I don't think I would've purchased my car. I highly recommend this dealership.

carguy

May 2, 2015

This is the third vehicle we have purchased from Jim Coleman Honda. We have been a return customer because of the friendly, prompt & courteous service we have experienced. They make the buying experience as easy and quick as is possible.

sassie21

Apr 30, 2015

I'm truly glad I was referred to this dealer. Everyone exstreamly nice, I was well taken care of from the time I walked in in till I got the keys in my hand. When I say they work with me and went above and beyond to get me in a great car I mean it. Had an amazing experience. Thank you so much for all your help.. If your looking for a good quality vechicle this is the place to go so look no farther .. Again thank you to everyone who made it possible to drive in my 2012 Honda Civic Coupe.. I love it..

BanJimColeman

Apr 29, 2015

I had the worst experience in the history of customer service at your dealership. My home is 3 miles from the dealership but I had no way of getting there. The used car manager called me and arranged for me to be picked up by the salesperson in the vehicle of interest. At no point did I ever state on the phone that I would be buying a vehicle whether or not he arranged for my pick up. Upon getting to the dealership, the salesperson and I eventually go back and forth with offers on the vehicle and then finally he gets the used car manager involved. The used car manager and I go back and forth but could not agree upon a sales price. We parted on a good note or so I thought. I noticed the salespersons disposition immediately change when no deal was made. I asked him if he was able to drive me back home. He went to go ask the manager who supposedly said no. I asked if there was anyone that could drive me home at which time the salesperson again acquired of his manager who said no. The salesperson stated because he allegedly had other appointments and because it is the last 2 days of the month. In addition, he stated he wasnt driving me home because he and the manager thought I was going to buy a car today but didnt (which was the real reason). The only way back to my home is to take Route 108 which has NO SIDEWALKS, is a very busy road and subsequently very dangerous for anyone to walk. I will do my best to DISCOURAGE ANY and EVERYONE reading this review or in normal conversation to NEVER, NEVER, NEVER do business with Jim Coleman Honda. There is NO EXCUSE to how I was treated when there was never any guarantee that I would buy a vehicle. Moreover, that is just not how you treat people when your slogan states It Is Our Stated Policy ... To Treat ... Every Visitor ...To Our Dealership ... As An Honored Guest ... In Our Home ... EveryDay ... EveryTime ... Without Fail ... No Exceptions. I guess I was the exception on this particular day.

BanJimColeman

Apr 29, 2015

I had the worst experience in the history of customer service at your dealership. My home is 3 miles from the dealership but I had no way of getting there. The used car manager called me and arranged for me to be picked up by the salesperson in the vehicle of interest. At no point did I ever state on the phone that I would be buying a vehicle whether or not he arranged for my pick up. Upon getting to the dealership, the salesperson and I eventually go back and forth with offers on the vehicle and then finally he gets the used car manager involved. The used car manager and I go back and forth but could not agree upon a sales price. We parted on a good note or so I thought. I noticed the salespersons disposition immediately change when no deal was made. I asked him if he was able to drive me back home. He went to go ask the manager who supposedly said no. I asked if there was anyone that could drive me home at which time the salesperson again acquired of his manager who said no. The salesperson stated because he allegedly had other appointments and because it is the last 2 days of the month. In addition, he stated he wasnt driving me home because he and the manager thought I was going to buy a car today but didnt (which was the real reason). The only way back to my home is to take Route 108 which has NO SIDEWALKS, is a very busy road and subsequently very dangerous for anyone to walk. I will do my best to DISCOURAGE ANY and EVERYONE reading this review or in normal conversation to NEVER, NEVER, NEVER do business with Jim Coleman Honda. There is NO EXCUSE to how I was treated when there was never any guarantee that I would buy a vehicle. Moreover, that is just not how you treat people when your slogan states It Is Our Stated Policy ... To Treat ... Every Visitor ...To Our Dealership ... As An Honored Guest ... In Our Home ... EveryDay ... EveryTime ... Without Fail ... No Exceptions. I guess I was the exception on this particular day.

Shay76

Apr 24, 2015

Kean was my salesman and he was on top of everything. This is one of the few times in my life I didn't feel pressured into buying s car. He made sure I was comfortable and that I was getting what I wanted. I was even impressed with the finance department. The day after I bought the car he did a follow up call to congratulate me on my purchase. I will be sending anyone who needs a car to him. Overall the customer service was pretty good.

michelle816

Apr 17, 2015

Let me just start off by saying the Columbia Auto Park is huge. There are so many different dealerships to pick from, and I am happy I ended up here. Side note: do NOT go to Antwerpen Toyota in the same park. One word, God awful. Anyways rant over, back to the good stuff. I got there not knowing a thing about car buying as I am 18 and this was my first car. I was immediately greeted by Kean who was like a angel on earth. He sold me a 2011 Honda CR-V in about 10 minutes. He was so sweet and so honest about everything. Joe, who does the financing, also did an amazing job. They were so willing to help, and extremely accommodative. In fact, my mother is going to go back there to purchase a new car as well. Kean and Joe, if youre reading this, thanks so much, and thanks for your help and your honesty. You made buying my first car and brilliant experience I will never forget, and I cant thank you guys enough!

ryang

Apr 16, 2015

My wife and I had been searching for a used Honda Odyssey for a few months before catching one at Jim Coleman the day it was posted online. After speaking with Joshua, we had decided to make the 1 hour and 40 minute trip to the dealership. He told us the vehicle was in top top shape. We were pleased with the condition of the van, however there were scrapes and nicks on the bumper that hadn't been taken care of prior to us coming, and we weren't aware they were there. I was shocked at first. The vehicle was being sold as "reconditioned" but there was this eye sore on the back bumper. They offered for us to come back and have it painted or to just come pick up the van later, but given the distance we travelled to purchase it, we weren't thrilled with that option. Fortunately Josh and his sales manager as well as Richmond Lee were able to get the price down for us to where we were happy with it and could take care of the bumper on our own.

bkc140.6

Apr 14, 2015

I had a plan to purchase a Honda CR-V at another dealership but went to Jim Coleman just to check things out. I was treated great by everyone and especially Dion Calloway who was very friendly. I had an appointment with someone else a Jim Coleman but I was very late so he had already left for the evening. Dion stepped up and helped me. He got me the exact car I was looking for and after test driving the CR-V, negotiating price, I actually got a better price than I expected. Of course I purchased the car that evening. If it wouldn't have been Dion's consultative approach and non-"Car Salesman" style I would have left and purchased the car from the first dealership I dealt with. Thanks Dion!

Angel A

Apr 13, 2015

Kean Thompson was a blessing to me and my family. I didn't believe that I would be able to purchase a car, but Kean took the time to find the perfect car for me! He was so honest that I thought my experience was too good to be true. My daughter and I didn't have to stay at the dealership long, and we drove away in a beautiful car! I would highly recommend Kean Thompson to all of my family members and friends. Thank you so much!

WE WERE JUST LOOKING

Apr 12, 2015

Kean Thompson was a great and wonderful salesman. My husband and I just came in to look at what kind of car we would like to buy. WE WERE JUST LOOKING!!!!!! We were looking at size and shape. Kean asked me some questions and then said he had the perfect car for me. I was sceptically. He showed us a 2012 Honda Accord. We tested drove it and I fell in love but remember WE WERE JUST LOOKING!!!!. We went away and went over to the Toyota dealership to see what we could get for the same price. The salesman put me in front of a computer and told me to find the car I wanted. I was so upset I told him that I was looking for a car and that I could look at cars on a computer at home. He at last showed me a car but could care less if I liked it or not. He got me the keys and said "If you decide to test drive it go head or just bring me back the keys and he walked away and went back into the dealership. I was so unhappy that I went back to Jim Coleman Honda. Kean saw me come in the door and said "What would you like to do?" My husband test drove the car and WE bought the car on the spot. Remember WE WERE JUST LOOKING!!!!! Kean was no pressure and did a great job selling us a car. He did not treat me like a dumb female. I would highly recommend Jim Coleman Honda and ask for Kean Thompson.

NuNu06

Apr 8, 2015

My experience at Jim Coleman Honda was an experience I will always remember and appreciate. As a young woman and a first time buyer I felt relaxed and confident that everything would work out at this dealership. I went to many other dealerships but Nothing was like this one. My interest was put first and accomplished. Thank you!!!

Carole

Apr 7, 2015

Joshua Jones patiently and carefully led me through the buying process. He knowledgeably answered all my questions, as did the others who were involved. The test drive went well, and I felt comfortable and familiar with most of the bells and whistles but learned about a few new ones. I love the safety feature of a back up camera. It is a joy to drive and I am happy I chose Jim Coleman Honda to buy my new car!! I have also been happy coming to the Service department! Thank you all for your great service!

DRG III

Apr 7, 2015

I recently purchased a 2012 Lexus HS250 and I love it! I had an incredible experience at the dealership working with Joshua Jones, financing staff and others. They were very helpful, friendly and did everything to help me get the car that I love. I will be back to visit Joshua for a future purchase. Thanks again Joshua! :-)

happy old lady

Apr 7, 2015

john panetta was super and the service was great I highly recommend them all! great place great service and nice seating areas free coffee clean and neat

customer

Apr 5, 2015

I am very happy with my experience and my car. Go see John Panetta. He was great, personal, respectable, knowledge, and helpful. Really great guy to work with. I was at ease. No games- really nice and transparent guy! Fernando was just as AWESOME, as John, back in the finance dept!!!! Ask for both! Great guys.

docbill160

Apr 2, 2015

I had a great experience with Richard Berger at Coleman Honda. I went in for service on my 2012 Honda accord and went home with a New 2015 Honda Accord LX! He is quite knowledgeable,friendly, personable and convincing without being aggressive. Quite a good combination for a salesman I'd say! Everyone was courteous, friendly and respectful. I love my new car!

Ramesh

Mar 29, 2015

I was looking for honda odyssey and received quotes from various dealers around my area. At first I was not hoping to buy this from jim coleman honda. But after meeting Richard berger the salesman I was convinced and he was very honest and upfront on everything. It was hassle free. It still took lot of time though to finish all the paperwork and financing.

used car shopper

Mar 25, 2015

I ended up not buying a 2007 Honda Civic from this dealer, not because of the price or the customer service, but because I thought that it was just too small for me. They didn't really have anything else in stock for a used vehicle that I was interested in. The other aspects of the dealership are all fantastic and I would tell anyone to buy a vehicle from them.

Dezbrown4

Mar 25, 2015

Got great service from Kean who is awesome and makes you feel like family and not someone who is chasing a sale!! Highly recommend seeing Kean!

Satisfied customer

Mar 21, 2015

I traded in my vehicle and feel the dealership gave me a very fair price. Dion was great to work with--accommodating and friendly. Richmond was efficient and professional. It was a busy day but they made the time to see that I was taken care of. Dion has been available every time Ive had a question even after I purchased my car. I look forward to the same treatment when it comes to service. Thanks!

Iqra

Mar 20, 2015

I got in two accidents in 2014 and really needed a safe and reliable car for 2015. The salesman Ravi was very helpful in choosing the best vehicle for us. His recommendations made me feel comfortable and confident in purchasing my new Honda! Everyone from the sales, service and finance and managing team was very efficient and friendly. After the experience of buying two cars back to back in 2014, this was by far the best one. I highly recommend everyone to try Jim Coleman Honda whether you are looking to purchase a new car or just want to speak with their very experienced and skilled employees to help guide you to the best purchase. Thank you Jim Coleman Honda for my new ride!!! :)

Raters

Mar 19, 2015

In December I totaled my car and my wife and I were dreading buying another one. We hadn't purchased a car in at least 10 years so the thought of us purchasing a new/used car was exhausting to say the least. Last weekend my wife and I went to a function and met Mr. Thompson. By Wednesday we had purchased a car from him. He was extremely helpful and was able to provide us with everything he mentioned during our function the previous Saturday. We set a budget and he showed us everything that was in our price range. But the best part is he didn't try to give us more car than we could afford like some dealers do. He was very professional, yet was extremely honest at the same time. I am really thankful that we ran into him that Saturday. The car is perfect for our family and our budget. Thank you Mr. Thompson for all of your help.

LTM

Mar 18, 2015

Joe answered all of my questionss in a timely manner and followed up with me. He was patient and willing to meet my needs. When Joe was unable to meet with me during my initial visit, he had someone fill in (Josh), but Joe made sure he stayed in the loop and was back to see me through the sale. The managers were also excellent in working with my slaesmen and the financial office to negotiate a deal that met my needs

large

Mar 16, 2015

Kean Thompson is a awesome person he was very helpful with us I well recccomend people to Jim Coleman honda and tell them about the good customer service we received

mrs yousuf

Mar 11, 2015

My husband and I recently purchased a 2015 Honda Odyssey from this dealership. The salesperson Dion Calloway was very thoughtful and courteous during the entire process. We told him what we were looking for and he had the van ready for us. He pulled the van into the service center before we arrived so it could warm up as it was a very cold night. He has also called us several times after the purchase to check up on us, and has answered questions that we have had. I would definitely send customers to him, and to Jim Coleman Honda in Clarksville.

qamontgomery

Mar 11, 2015

Kean Thompson is an awesome salesman! He was very personable and interested in my wants and needs. I drove over an hour to meet with Kean about this Honda Accord because he was pleasant and friendly when I spoke with him, he did not give me a sales pitch over the phone. Kean assured me that I would not be disappointed and I would leave with the car I wanted AND I could afford. HE MADE SURE OF IT! Thanks Kean and Jim Coleman Honda!

Diagne3

Mar 8, 2015

Kean Thompson at Jim Coleman Honda helped me choose the best car for me. Excellent service!Could not be more pleased with my new car.

LauraNeugs

Mar 5, 2015

I liked that I felt everyone was one my side, working to help me achieve my goal. Everyone involved in my sale respected my budget and helped me get the vehicle I wanted while respecting my financial hard line. Everyone was super kind and friendly, too! This felt like a dream, not like a car-buying experience at all! I will definitely send all future car-buying referrals to Jim Coleman Honda. My salesperson, Rich Lafleur, was especially helpful in this process. He answered all of my questions via email in a timely manner with efficiency and professionalism. I literally have ZERO complaints. :)

Bonnie

Mar 3, 2015

This is my car, and my money, so I will answer the e-mail. Yes, Dion was super to work with and very helpful. I am enjoying my new car and plan to continue my service needs with Jim Coleman Honda. We have been loyal customers for many years. Love my new CRV !! It has handled wonderfully in the snow and is just the right size for me. Bonnie (Feburary 2015)

Jnw725

Mar 1, 2015

Kean Thompson did an amazing job assisting me with the purchase of a new vehicle. He was very friendly, honest and professional. Kean made sure I was comfortable through the entire process. He took the time to become familiar with my situation to ensure I got the best deal possible. I will definitely recommend Kean Thompson to anyone in the market for automobile.

ShamBe

Feb 27, 2015

The salesperson Kean Thompson was a pleasure to work with. He was extremely friendly and very personable. He wasn't overly pushy, but genuinely concerned with making sure I get the car that I want and can afford. I will definitely recommend him and the dealership to anyone who is interested purchasing a car.

Tim

Feb 27, 2015

I recently bought 2 cars fro this dealership and salesman Dion Calloway. My wife and I had a great experience working with Dion and all the finance and service folks. Our monthly payment needs were met . This is our second 2 car purchase from Dion and we will continue to shop there in years to come.

College Prof

Feb 18, 2015

It appears that missing an appointment at a car dealership causes a mindless rant (text message) from this dealership/sales person (Mr. Jones). Please see below. I'm a professor at a local university and I will use this rant as a CASE STUDY for how not to attract and keep customers. Enjoy the read and think twice before visiting this dealership. Dr X I haven't tried to force you to come in at all this week, I allowed you to choose the best times that worked for you to come into the dealership and you told me 8:30 on Wednesday and 12-1 on Saturday. Now it is currently 3:10 Saturday afternoon and you are ignoring calls. I was informed that you called my boss back and when he identified himself you hung up on him and didn't answer again afterwards. This is how I make a living just like a doctor or barber or any business where your clients matter when you make appointments you are held to them. Most places you are penalized when appointments are missed here we do not do that. If you are not interested please just let me know and then you will not have to screen your calls because my sole purpose is to sell cars and I will divert my attention elsewhere.

sheba

Feb 18, 2015

Anthony Alburry is always delightful to deal with and the saleman Kean Thompson was equally wonderful today. i will always recommend this dealership over any other.

Meli

Feb 17, 2015

The service guys are always awaiting my arrival. My experiences are always personalized, accurate and very informative. The environment is clean, comfortable, friendly and professional.

Lavoncye

Feb 15, 2015

I must say James was very friendly and he cared. James provided me with excellent customer service. James made it one of the best experiences that I have had bringing my car in for service and worth the 45 minute drive. I can honestly say James loves his job and it show's in the service he provides along with his smile. Kevin I have been buying cars from since my first used car, Kevin is always amazing, he is the reason I switched from Toyota to Honda....I love it!!!!!!! Keep up the good work. In addition the atmosphere in for the dealership is great you feel wright at home.

Moo

Feb 10, 2015

MY EXPERIENCE WAS GREAT, I DIDNT THINK I WOULD BE QUALIFY FOR A CAR AFTER I FILED FOR BANKRUPTCY!!!!!! JOHNNY HERNANDEZ, HE RAELLY WORKED A MIRACLE FOR ME !!!!!!!!!!!! AWESOME GUY!!!!!!!

Cjd0628

Feb 6, 2015

Kean Thompson was nothing short of AMAZING. He was so pleasant to work with and genuinely cared in satisfying every need and want I inquired about in purchasing my first car. Kean was not only thorough, honest, and friendly, but he really took the stress of buying a new car away and turned it into an enjoyable experience. He promised me a good deal; and was definitely a man of his word. As a first time car buyer, this process was a very smooth and pleasant experience end to end. I truly owe that all to Kean.

lev1twardsr

Feb 4, 2015

Mr. Kean Thompson is absolutely the best auto professional I have ever purchased from. He was very professional, fair, honest and personable. He immediately established a since of trust with me. As for the dealership, I walked in the door, met with Mr. Thompson; within 10 minutes I was talking to the finance manager about my options; 10 minutes later I was test driving the best car that fit my needs; 30 minutes later I was signing my documents for the purchase. There were no hidden costs. I was not pressured toward extra purchases. I have opportunities to ask questions. Kean Thompson made this experience totally painless. Great purchasing experience! I highly recommend Jim Coleman Honda & Mr. Kean Thompson! I will be sending any friend looking to purchase a car to Jim Coleman Honda & Mr. Kean Thompson!!!

Gale

Jan 31, 2015

I walked in the dealership Mr. Kean Thompson got me the best deal, as promised. He made a believer out of me when I doubted him most. I appreciated his professionalism throughout this car buying process. I will definitely be back for my next vehicle.

Rapidcycler

Jan 21, 2015

I lost my previous vehicle to an accident.The dealership worked with me quickly and fairly. They had a good array of cars in my price range. It was a pleasant shopping experience, Kean Thompson made me feel comfortable and at ease from the beginning. Rich Gysel processed my paper work and loan quickly and efficiently.

KMKunst

Jan 19, 2015

Thrilled with my new Honda and the buying experience couldn't have been better! I was debating between two cars, test drove them both, and bought the one I ended up liking better. Kean Thompson made the car testing and buying experience easy, smooth, and pleasant.

ishmel91

Jan 14, 2015

the best car dealer, i have ever been to in my life. Mr Kean Thompson was awesome he knew everything about the car i was buying an made me feel welcome threw the whole process great guy.

EmRN

Jan 13, 2015

My husband and I recently bought a 2015 pilot from this dealership. I was very wary going into the dealership because I have had so really terrible experiences in the past with dealers but this was refreshing and wonderful surprise. Richard had answered our email inquiry and invited us to come in and test drive. He said there would be no smoke and mirrors and that he would be up front about everything. We had done our homework prior to arriving and were well read on pricing and rates. Honestly I cannot say enough good things about Richard. We really liked him as a person but also he was very helpful and did everything to help us walk out with a new vehicle that we loved, that was the right price and for the right payments. We are so happy with our new car but we also feel that we have made a new friend. It was a wonderful car buying experience. Thank you so much Richard!!

arb

Jan 10, 2015

good deal here on my cry and I would recommend this place

KiaS

Jan 3, 2015

Kean was a great help in guiding me during my first car purchase. He was knowledgeable and willing to go the extra mile. I am extremely happy win my new car!

tradrater88

Jan 3, 2015

Dion Callaway was helpful in finding the perfect vehicle for my family. I would totally recommend Jim Coleman Honda to anyone that is in the market for a new or used vehicle. Once, I purchased my 2015 Honda Accord Coupe I felt like family at Jim Coleman.

Monyu

Jan 1, 2015

I leased a 2012 Honda Pilot today with no down payment. Kean Thompson was very honest and professional. I would recommend him to others. Best dealership experience ever.

Iosif B.

Dec 31, 2014

From the first visit to the last I experienced respect and MY interests were the priority for the salesperson (Sam Chads). He helped me to choose a car exhibiting a deep knowledge of the product, explained everything even if he had to do it several times. Bur it didn't end here. Everybody else involved in the process was very much interested in MY best interests explaining and I would say convincing me to change my initial decisions (Jeff and the lady from the public relations department). So, thank you very much and Happy New Year.

mlcheatham

Dec 29, 2014

The Jim Coleman team did everything in their power to make me feel at home and part of the family. I am more than happy with my purchase.

Mark S.

Dec 23, 2014

I felt that the sales team was working with me to get to an acceptable price. I felt that they understood the importance of trust in the negotiation process and were looking to make sure my needs were met. The sales person (Dion) even went as far as to letting me test drive the vehicle to my home to make sure it fit in my garage, and to let my wife take a look as well since she was unable to come to the dealership due to our kids.

ezearlski

Dec 17, 2014

Have you ever went to a reputable Dealership and just knew that you wouldn't leave out with a beautiful car with bad credit. Well, you won't feel that way if you go to Jim Coleman Honda and meet with Johnny Hernandez of the Special Finance Dept. He is straight-forward and honest with you. No surprises at all, as long as you are honest with your financial situation. Once he tells you that he can get done, then trust that he will get the deal done. Whatever your credit situation is, see Johnny Hernandez (Special Finance Dept.) of Jim Coleman Honda. Happy Holidays are here at Jim Coleman Honda, 12441 Auto Drive, Clarksville, Md 21029.

lsmuller

Dec 16, 2014

We had a great buying experiece for my son's first new car. Alex Chan is one of the most personable and forthright car salesmen I have ever dealt with in over 40 years of buying cars. And we got a great deal, no unbelievable deal, on a leftover 2014 Honda Civic. Best deal I have ever gotten. No wonder this dealership has the highest sales in our area for 6 years running. I strongly recommend Jim Coleman and Alex Chan, in particular. Start on the internet for the best deal!

jlwhitmire

Dec 14, 2014

Kean Thompson and Rick Gysel are the best sales/finance duo by far that I have ever dealt with. They both were very patient with me as I arrived a few hours shy of closing time. I cant thank you both enough for helping me in my situation with the purchase of my Chrysler Town and Country minivan. My kids love it. The extra space and the DVD Entertainment System . I definitely will be recommending Jim Coleman Honda to anyone that I know who is looking to purchase a new or used vehicle. Kean was very nice and pleasant from the beginning to the end, I never felt any pressure along the process.

Damian

Dec 10, 2014

Good Afternoon. I wanted to take the time to thank John Panetta and all the staff at Jim Coleman. They were extremely helpful and knowledgeable about the product and the service that I was provided which encouraged me to tell others about the great shopping experience. But as you may have heard within 2 weeks of my purchase I suffered a total loss of the vehicle. While this process was extremely difficult the Jim Coleman team have worked with my wife and I to resolve this matter. We are extremely appreciative of your efforts and labor to bring an end to this unfortunate situation. Thank you for demonstrating the most positive car buying experience that we have had in sometime. Damian A. H

Daniel

Dec 9, 2014

Sam's a great salesman to work with. After replacing my Accord back in May of this year through Sam, we returned in November and sought out Sam to work with to replace our Odyssey based on our earlier experience. Sam did not disappoint us. He was great!!

Carolyn L

Dec 8, 2014

Victor Tabinsky did an outstanding job helping me with my 2015 Accord. He is, also, helping us get some work done on our 2007 Accord. He goes the "extra mile". He was honest and caring through the entire process. We would recommend him to friends and family. He's the BEST - so you guys take care of him! We found everyone at the dealership to be warm and friendly, but he's the only salesman I would deal with!

Sfulton0128

Nov 21, 2014

Kean was very helpful! He assured me that he would put me in a new car for a great price and he did just that! I am very pleased with my new car

justin.frid

Nov 20, 2014

It's very rare for people to make reviews when they've had a positive experience, but people will be quick to preach to the world when they've had a bad experience. As someone who has also worked in sales, I definitely appreciated Joe's laid back yet professional approach to my car buying experience. He went a long way to making sure that I was comfortable with my vehicle and talked to me about where I had been looking for an Accord. He spoke to me as a person and I never felt pressured to make a decision straight away, but I did when he was willing to compete with another dealers price when they had a similar car and offered less. Also, very few dealerships paid attention to my original inquiry that I could only talk through email correspondence. Joe actually took the time to read my email, discover that I could only talk through there, and respected that fact whereas many other dealerships sent call after call after call, paying no attention to customer service and only concerned with making a sale. Joe was a a great guy and I definitely recommend working with him for anyone in the Maryland area looking for a new or used Honda. Thanks again, Joe.

VFHarman

Nov 20, 2014

Kean Thompson was a great person to work with over the 2 months that it took to get me into the 2012 Mercedes Benz that I wanted. He wasn't pushy but did a great job staying in touch with me and keeping me informed about the car until I was finally ready to make the deal. Thanks for your patience -- I love my new car!

tackleit

Nov 16, 2014

Kept to appointment; delivered on time as expected; they discounted as per appropriate for services and filters, wipers that were replaced; was a great experience

llove1

Nov 14, 2014

I was looking for a vehicle to help me re-establish my credit after I filed bankruptcy. If you have been in this situation, you understand how frustrating it is to not be seen as a "good buyer", when all you need is a chance. Kean Thompson treated me with respect, despite my less than perfect credit history, and he gave me some valuable advice on the car buying experience and rebuilding my credit. I was given information at every point in the process. It was the least amount of time that I have spent at a dealership from beginning to end, (1 1/2 hrs, compared to 4-5 hrs at some other places), but the most professional and pleasant experience! I am now on the road in a beautiful vehicle! Thank you Kean Thompson!

robgarrett

Oct 23, 2014

My wife and I were glad to work with Theo as our sales consultant. We'd previous been to several dealers looking for a new Civic EV-L and was told that they could get the car we wanted, only they could never produce the vehicle. We found Jim Coleman Honda because we were told that you had our car in the inventory.Having shopped around, my wife and I were already tired of the games and that other dealers play, and then we sat down with Theo and were pleasantly surprised by his "no crap" and honest sales approach. Theo worked with us on the cost to get us the best possible deal possible (leveraging our Costco membership) and secured the car. Because the car was a factory order, Theo called us week to week to give us an update. I was glad to see that Theo didn't mind using email and text messaging to get in touch with me also.The whole experience of buying our new red EX-L was a wonderful experience (except for the after market sales pitch, conducted by someone else and apparently something that JC insisted on). A week or so after picking up our new EX-L I decided we needed another vehicle (the first was my wife's car). So I contacted Theo and he was more than happy to sell me another civic - this time an EX.We made the deal on the second civic on a busy Saturday, and although my wife, kids, and I spent several hours at the dealership, Theo was upfront with the wait times and walked my wife and I through the sales process.Since securing the purchase of the second civic, I've spoken with Theo a few times - he followed up - and I met him at the dealership. At no point did I feel like yesterday's sale and Theo gave me the same time and consideration as he did when we first walked into the dealership.Theo is an asset to the sales staff and I'll definitely look for him when we look to buy our next Honda.

dealer777

Oct 17, 2014

I did my homework, shopped around and then approached Jim Coleman Honda. After quite a bit of negotiation with the salesperson Greg and his manager, we finalized a price. Finance - Jim explained all the extras, but was not pushy. We were out of the dealership in 2 hours. I liked the freebies that they offer at no charge like splash guards, pin stripes, wheel locks and first free oil change.

Krissmagic

Oct 16, 2014

I enjoyed every moment of my car vying experience with JimColeman Honda. I'm impressed with the salesmanship and customer assistance they provided. I would recommend this dealership to all my friends.

mdcivic

Oct 7, 2014

The salesman Greg was very personable and easy to work with and they have a lot of stock on hand to choose from.

Renan

Oct 7, 2014

Richard did an excellent job in helping my wife and I purchase our new Honda Accord in late September. He was energetic, pleasant and full of information for us. He made a strong effort to make sure we had all of our questions answered. He was straightforward with us regarding the internet price we discussed. We thank him very much for his assistance. Cheers,

Rod

Oct 1, 2014

Their team treated me and my family with kindness and respect. Totally professionals. Joe, my salesman, is a class act. I highly recommend Jim Coleman Honda. Great product, great service, solid people.

Anne

Sep 17, 2014

My experience buying a car from Jackie Cheng was 100% positive. He answered every question I had, he was extremely professional and knowledgeable about his products, and he went out of his way to insure that my older car was driven home after I purchased the new one. I have no complaints. If I ever purchase another Honda, I will search for Jackie.

Roberto

Sep 12, 2014

Victor did a phenomenal job. I've been happy with Jim Coleman Honda and their staff since my first lease and it is the reason I got another car from you. I actually felt this time around the service was better and I was happy the first time around. You have a great team and I will continue to shop with you in the future.

Lori L

Sep 11, 2014

I would absolutely recommend both Theo and Jim Coleman to others. I have been to many dealerships in my 3 decades of car buying experiences and Theo was by far the most exceptionally patient, knowledgable, curteous gentleman genuinely interested in my finding the right car for me, not his comission. I've experienced pressure sales elsewhere; but honestly, I came back to your dealership because it was such a relaxed, pleasant experience when I first test drove the CR-V with Theo. That experience made all the difference in my choice when there are multiple, closer Honda dealerships to my home. And the vehicle is fantastic too!

Bob

Sep 10, 2014

We were both completely satisfied with Victor. Many people I know dread the car-buying process, as so many new car salesmen play games and are a little less than totally honest. Victor was friendly, up-front, honest , and very knowledgeable about our Honda. We would not hesitate to recommend Victor and Jim Coleman Honda to family and friends.

nojimcoleman

Sep 5, 2014

Do NOT buy car in Jim Coleman Honda at Clarksville MD near route 32 and route 108. If you are brave enough I still recommend you bring your lawyer and audio recorder with you. They will try to use their tactics without soul and heart to hook you and trap you to sign the document first. Once any document is signed, they completely change their face. Any complaint to them, they will threat to see you in court. They even can trespass your property, drive the car and dump in your driveway, leaving the key in your mailbox, to force you to take the car even you never tried and see it before. They can deny anything they promised as long as they have your signature. So if you really want to buy from them, have your lawyer and recorder with you to make the deal, in case you are trapped by them.

Deedeem

Aug 30, 2014

Dion was very attentive and personable. He was able to get me the car i wanted for my price. I appreciated that it was not a long drawn out process like at other dealerships. I was very pleased when I left. Will recommend this dealership and Dion to all my friends!

Brownkn

Aug 26, 2014

Dion is the man. Got me a great car, we negotiated down the cost to fit my budget, and he even taught me how to drive a stick shift. Highly recommended salesperson.

Beth

Aug 16, 2014

Mark did an excellent job! I felt I had all the information I needed to both purchase the car and drive it away. He made the car buying process as painless as possible and I really appreciate that. I liked his approach to customer service. He let me know he was ready to help me, but he didn't hound me. This was not the case with some of your competitor dealerships, and it helped me want to come buy a Honda from Mark. He deserves praise for his wonderful service.

a_lc2

Aug 11, 2014

A complete waste of time and effort. I have visited this dealership on (3) three occasions because of the proximity to my home and i subsequently made my purchases from another dealership. All three of my experiences were with pushy, lying dishonest salespersons and on the last occasion the sales manager was rude, looked me straight in the face and lied. Not only did they fail to deliver on a fair price they wasted my time and attempted to insult my intelligence with his fast-talking over-priced offers. Even after explaining my previous experiences to Greg and his promise to offer a fair and reasonable price, he still insisted on wasting my time with an offer that was no where near the prices from other dealerships. The trade-in offer for my two year old vehicle was $6000 less than other offers from other dealerships. To make matters worse, Kevin Cohan then lied like he misplaced my keys because the service department was evaluating my car and the car had not been moved or evaluated in the hours that we spent at the dealership. All three of experiences were similar and I experienced bad faith each and every time. I will never return and cannot in good faith recommend this dealership.

kansascowgirl11

Aug 10, 2014

John is a sly NY salesman. He very confident at what he does- borderline cocky. He was able to get a lot of information out of me during our short test drive, and he remembered all those minor details when I returned to the dealership. I didn't let on that I knew why he asked the questions he did, but he was sly about it- it amused me. He won my business that day. He wasn't pushy at all. The car wasn't exactly what I wanted, but I came back a few days later to take a look at another one. When it came down to talking about the money, I took John to a number of websites with more competitive pricing. He called for his manager to come over. George- the manager- talked me out of the deal!!!!!! For about 10 minutes he ranted about the internet price being the MOST competitive. I told them if I wanted to pay sticker price, I would go to CarMax. LOL. He also brought printouts of other vehicles (all priced LESS than the one on his lot, mind you) - as if I had not done my research. The car was NOT competitively priced. We all knew it. He tried to distract me by giving me a brochure to look at, which I did not even glance at. Then he talked about his wife being dumb as a bag of rocks. (Well, she married him.. so yeah.) What did that have to do with the sales price of the car?? I was NOT amused. I put the keys back on the table. John called after I left the dealership with a lower price. I wasn't too interested in going back though. They needed to sweeten the deal even further. They lost my trust and business. Anyway, it boiled down to the dealer processing fee of $1199. I shouldn't have to pay for your work to repair a car you bought. If that's not what it covers, they did a poor job of explaining it. No other dealership that I've been to makes $1500 in fees on each sale ($1199 reconditioning PLUS $300 dealer processing?!?!?!). No thanks!!If you must buy from them, be sure to BRING YOUR OWN FINANCING (but don't tell them that!), DO YOUR HOMEWORK (have comparable offers).. and try to get out of that ridiculous "fee."

C.Michelle

Aug 8, 2014

I liked the prompt response to my internet research. Richard Berger made himself available and worked very hard to get us the car we wanted in our price range. He stayed well past closing time along with the whole team to get us out the door with a car the same day. They were very friendly.

Britt

Aug 6, 2014

Sam was fantastic which is why we went back and worked with him again to purchase my new Odyssey. He is knowledgeable, fair and efficient with his time. He introduced us to several other members who also helped facilitate our purchase. Overall we were extremely satisfied with both Sam and the dealership.

juanita.jones.735

Aug 5, 2014

Kean Thompson is awesome. He made me feel like the car was just for me. He stuck around even after he had turned me over to the finance department.

Carol

Jul 28, 2014

I have nothing but good things to say about my experience with having Victor as my Honda salesperson.. He was warm and relaxed and new the product inside out and upside down and he had fun showing me all the bells and whistles on the 2014 Civic EX, as opposed to the 2004 Civic LX I was getting rid of, and I had just as much fun seeing them all. He put in an extra effort to find just the color I wanted and I couldnt be happier with my beautiful new Civic. Its a dream to drive in and having Victor help me get it just added to the joy of getting a brand new car. I wouldnt hesitate for a moment to refer my friends and family to him.

Abdul

Jul 25, 2014

Thank you for the follow up. In fact, Mr. Joseph did a great job with giving me all relevant information about the car, the purchase, the reward programs and everything. My time at the dealership was a time well spent. Thank you for amazing service to clients. I'll also like to commend Ms. Pugh for her friendliness and professionalism.

John

Jul 23, 2014

I had a great experience with Joshua. He was very professional and he knew most of the features of the car. The only thing that could have been better would have been the transition out of the dealership. I had to wait to get the tags on the car and ultimately the front tag was not put on because it had to be drilled. I felt this could have been done while I was with the finance dept. Otherwise I had a great experience and would recommend you guys to my friends and family.

S.J.

Jul 21, 2014

I thought Greg was a wonderful help. He is the reason we bought at Coleman Honda. He was never pushy and always helpful. Thanks

jim

Jul 19, 2014

Ravi did a fine job, and is one of the reasons we came back to Coleman. I sure hope Coleman brings their computers up to date, we seem to be on Victors list concerning offers we might like, on our old CR-V we just traded. Also I'm not sure if Honda Lease knows yet we've traded, based on a (lease) bill we received last week, for my last payment. Keep up the good work; we also have a 13 civic up for a new lease in 2016. See you then.

S.k.w.

Jul 19, 2014

It was a good experience purchasing the Honda CRV AWD from Jackie. Please see below my responses to your questions. With a scale from 1 to 10 (10 being the best), I would give Jackie a 10. If I can provide a comment on the entire end-to-end purchase experience, I would say that the payment process with your accounting guy took way too long and he was way too chatty!!

Robbie

Jul 15, 2014

Joe went above and beyond being late at night and being patient with my tired wife and 10-month old daughter. This is the 2nd time I've been back (previously was with my sister and helping her buy a used Subaru from you about 4 years ago). Thanks again, will be back in future for probably another Honda!

Crystal

Jul 9, 2014

I just wanted to let you know that I love my new car and had a great experience at Jim Coleman Honda. It was easy and comfortable and exactly what I was hoping for. I look forward to buying my son a car next summer and I wouldn't go any where else.

Kyle

Jul 9, 2014

Ashlee did an excellent job. It was a pleasure working with her.

Kevin

Jul 8, 2014

Ashlee could not have been a better representative of your organization. Yes she offered all of the service levels you suggest. We have been leasing for many years and understand all of the in's and out's of the process. In addition, we have been leasing from Jim Coleman Honda for over 10 years and generally service our vehicles there so we already know just about all there is to know. Only when we politely (hopefully) declined or deferred her suggestions did she back-off. She really did a great job with us. We were looking for a fast process with the final paper work and even though the deal was done earlier in the day through Ashlee, the Pilot was ready and we were there as scheduled, the process still took 3 hours (Friday evening from 6-9 pm). Can anything be done about that? Seems to me that there should be a better way especially for folks like me? Maybe for experienced, qualified buyers/leasers there could be a way to have all paperwork prepared ahead of time and I come in, by appointment, and sign everything and we are out in 30 mins?

Don

Jul 7, 2014

I would just like to say that John Panetta provide me with outstanding customer service in all areas with the purchase of my 2011 Honda Accord. Also I ask that you inform him to continue to provide outstanding customer services to future buyers that visit Jim Coleman Honda.

oretskyt

Jul 7, 2014

Made a deal with them regarding a used car they were selling online. Ran my credit, told me what the monthly payments were going to be and said the car was mine. I gave them my credit card and authorized them to take out the deposit. A week later, I can't get in touch with them and the deposit had still not been taken out. Finally, I get a call back from the sales manager, John, informing me an "employee" wanted to buy the car. This shady, untrustworthy dealership sold the car they told me was mine, behind my back. Spoke to the owner who was equally as shady. Absolutely the worst place to do ANY business STAY AWAY.

matthew.poole.18

Jul 6, 2014

We went to this dealership looking for a used CRV. When we arrived the sales person offered to show us used and new, but really emphasized the new. We test drove the new and then asked to see the used. When I asked about one of the cars on the internet that was listed "call for price" he said it was only for wholesalers to buy and not available to us. I asked about another and he said the same thing and that it was no for sale. (This is classic bait and switch technique and my first clue to their deceptive practices.) We then selected two used CRVs to look at which the salesperson could not find either on the lot. After about 20-30 minutes of looking the story was that they were both in service. The sales person and the manager than began to try and sell us a new CRV. Maybe the cars were in service or maybe they weren't. I still don't know. I just know they were only interested in selling me a new CRV. They also lied to me about the inventory of used cars. Even though they were willing to negotiate a good price with a bunch of add ons I didn't really want, I still didn't trust them. If you are looking for honesty in your sales person I would suggest going somewhere else.

Carol

Jul 5, 2014

I loved working with Victor Tabinsky in sales. I especially like your waiting room for car service. We own Hondas exclusively in our family all from your dealership. We do all of our service maintenance at your dealership because we feel the staff are extremely competent and honest with us. I also feel very comfortable waiting in your luxurious chairs while my car is getting maintenance. I think you are doing a great job and I am not sure that I could give you something to improve on.

Mona

Jul 5, 2014

My service coordinator Cliff Webb is always available to assist me and tell me what it is exactly I need and always let me know what is most important to service first. The facility is always neat and clean and the staff is very friendly. I am a manager in the customer service business and it's great when you come to a place that has great service.

Carol

Jul 4, 2014

I loved working with Victor Tabinsky in sales. I especially like your waiting room for car service. We own Hondas exclusively in our family all from your dealership. We do all of our service maintenance at your dealership because we feel the staff are extremely competent and honest with us. I also feel very comfortable waiting in your luxurious chairs while my car is getting maintenance.

MonaB

Jul 4, 2014

The service I receive at Jim Coleman is always great. My service advisor Cliff Webb is always kind, caring and attentive to my needs. That means a lot to me when I come in for service. He always let me know what is a priority in my service. Everyone there is nice and friendly and the facilities is always clean. I been coming here for 6 years and wouldn't take my business anywhere else. Thank you for great service.

Tim

Jul 4, 2014

I bought the van from Jim Coleman Honda in 2009 and have had great service from them over the years. I plan to keep on going back.

David

Jul 1, 2014

Thank you for your email and following up. We worked with Theo during the purchase of our Pilot in 2012. To set the record straight, Victor Tabinsky was the representative we worked through with the recent purchase of our Accord. Victor came to the house to do a site inspection/appraisal of our 2004 Pilot (also purchased from Jim Coleman Honda) for consideration as a trade-in for the Accord. We stuck with Victor throughout the purchase . . . he was great!! We've now purchased four vehicles from Jim Coleman Honda, and all the sales reps were terrific, but Victor really stood out for us. My wife agrees that this was the most pleasant car buying experience we've had. He was on point with all our questions and concerns, since we were purchasing our daughter's first car. We are very grateful for his patience and good humor. We've had great experiences with Jim Coleman Honda, and look forward to using your dealership again when the time comes for another Honda.

Amer

Jun 30, 2014

I have always received courteous and professional service from the two main people I deal with on the service department staff, Cliff and Jackie.

Ann

Jun 30, 2014

Victor was really knowledgeable, patient, helpful, and personable. He really went all out to make me feel comfortable about the purchase. Helping my decision was the outstanding service I've had from Cliff Webb as my service advisor over the years. He's also so patient and helpful, and I appreciate his work immensely.

Kenya

Jun 30, 2014

Sam was awesome, he made himself available day and night to ensure all my needs were met. On the day of delivery he walked me through all the controls and technology and hooked my phone up to the Bluetooth. He also let me know if I needed to come back for another shorter training session to just let him know. Ms. Portian was great, Anthony Albury, and Cliff Webb in service were all great, and they seemed to really take care of Sams clients with a personal touch.

Michael

Jun 30, 2014

Theo was "the bomb"! Very courteous, professional and thorough in explaining my options.

Paul

Jun 30, 2014

Mr. Chads was very very helpful with the vehicle instructions and he made sure I understood how the controls worked. He also provided me with all the information on my concerns, he went over everything I asked him. Mr. Chads also had me sit down with a nice young lady who went over all the extra services, I can't remember her name but she was great too. When I got to financing I met Ms. Porten (not sure on her name)was also very help. Everyone on your team was wonderful and I love my new car

Tim

Jun 30, 2014

Thanks for the follow up email. My wife loves the new car and we had a great experience purchasing over CR-V from Jim Coleman through the Costco Purchasing Program. We especially like to thank you for your courteous and professional salesmanship. We will highly recommend both you and Jim Coleman to our friends and family.

Carroll

Jun 28, 2014

1. Service specialist clearly explained scheduled maintenance for the day as well as in the future.2. After service completed , the Service Specialist went over in detail all maintenance conducted.3. The receptionist was very friendly and addressed my billing concern in a timely manner.4. The service was done in a timely manner.5. Reception area was clean and comfortable. By the way, great coffee!! 6. All employees I came in contact with were friendly and greeted me with a smile and a verbal greeting prior to me acknowledging them.

Jonathan

Jun 27, 2014

Customer service folks were friendly, thorough and very helpful. As an example, they enable me to get required work done that would take additional time by providing me a loaner vehicle.

Marcia

Jun 27, 2014

The service I have received over the years has been consistently top notch. My service advisor, Cliff Webb, gives excellent customer service 100% of the time. Cliff is extremely knowledgable about Honda and does an amazing job helping to explain the ins and outs of my vehicle.

Ronald

Jun 27, 2014

Mr. Burke, service manager, listened to my car concerns, had it verified, notified me of the price/time, and got my OK.I tried to get some modification of the price because at 49, 500 miles, my 2004 Civic hybrid, should not have had a nearly 2000 dollar repair. Did get some justification at Honda Corp.

Wendy

Jun 27, 2014

Service department scheduled my appointment via internet at the time I needed. They were prepared, completed my service in a timely manner and were polite.

Barbara

Jun 26, 2014

Service manager was very pleasant and more than willing to handle my problem. In fact where another dealer didn't want to assist me, Jim Coleman stated that it wouldn't be a problem, The car was ready when promised and I was satisfied with the results

Pamela Maureen

Jun 26, 2014

The lack of hassle. I explained what I wanted, what other deals I had been offered, what I was willing to pay, and you listened and followed up accordingly. In addition, Jackie Chen, the sales rep was most helpful introducing me to the cars high tech features.

Wendy Leigh

Jun 26, 2014

Tim murry was awsome to deal with,I knew it would be a great experience because my wife has always had a great experience.

Carol

Jun 24, 2014

I had the best experience with Sam! He showed me how to use everything and was very kind and helpful. This is my first car and he made the experience memorable. My mom has bought 3 cars from your dealership and has nothing but good things to say. I believe she bought her last car from Sam and she just raved about him. I am so glad that I came to the dealership, I will now also recommend everyone I know to you guys.

Julie

Jun 24, 2014

Thank you Ashlee was absolutely wonderful. She immediately knew the answers to all my questions, and she explained everything in such a way that I completely understood what she was talking about. I LOVE my new car, and Jim Coleman Honda is a pleasure to work with. This is the second vehicle we have purchased from you (my first brand new car ever). I'm still getting used to all the new technology as my former vehicle was 17 years old and had close to 300k miles. On another note, my 21 year old son is taking two ECON classes at UMD College Park over the summer, and he's looking for additional part-time on-call work until August. He started his own landscaping business. If you need someone to drive or wash cars, please let me know, and I'll put you in touch with him. Thanks for the follow-up. One of the great things about Jim Coleman Honda is that you care about the customer even AFTER they make a purchase. We'll definitely be back, and I always tell anyone looking for a car to contact Jim Coleman Hondas.

Ken

Jun 24, 2014

Yes to all questions. I have purchases four cars since 2010 from Jim Coleman because of Joe's outstanding service. I hope you recognize his excellence and reward him accordingly.

Louis

Jun 24, 2014

Theo did an amazing job. He answered all of my questions and went above and beyond anything I could have asked of him. He responded promptly yet gave me enough space to make my own decisions. He also impressed my mother with his quality service--which is not easy to do. I will definitely send others looking to purchase a car his way.

Carol

Jun 21, 2014

Victor Tabinsky was fabulous with me! He is a wonderful sales person and takes excellent care of his customers. I did get all the information that I needed at the time from Victor. He spent a lot of time with me and was extremely patient. I also know that I can contact him anytime in the future as I am getting used to the car, and he will help me with his lovely demeanor that comes across when he is with customers. We have been loyal Jim Coleman customers for many years and Victor is an outstanding sales person!

Evan R.

Jun 18, 2014

I only give one star for buying because I cannot run to 10 different dealers. Therefore, I get everyone's prices and then, like many... compare and decide. James Kim gave me a price on a civic. I was happy with it. I asked him if he would email it to me so that I would have proof of the quote. The quote came a few hours later 2,000.00 higher than what I was told. Even my local small dealership did better than the price they gave me. To all buyers or potential buyers out there. GET A PRICE MAILED OR EMAILED TO YOU FIRST!! Dealers are notorious for tacking on added fees. They are all basically snakes.

judy

Jun 18, 2014

The work has been completed to our satisfaction and we are pretty happy with our new car. Both Josh and Scott were very helpful and professional throughout the entire transaction and we would not hesitate a second to recommend Jim Coleman to our friends or to whomever would ask us about your dealership. Keep up the good work.

Linda

Jun 18, 2014

I was very pleased and I appreciated him waiting near closing time to arrive I told him I would be there by 8:45 pm and I was stuck in traffic on 108, but did make it before 9 pm and I apologized for not being there by 8:45 pm and told him I would not have told him a time if I really did not expect to make it by then. Thank you

Shashi

Jun 18, 2014

In short, Mr. Ravi Gowda helped us in finding the right vehicle and in understanding all the features. I am very happy with his help.

Nate

Jun 14, 2014

Just wanted to let you know how appreciative I am for the excellent job that Tim Murray did in handling the recall on my Pilot. Usually when I visit a dealer I get the run around and sometimes get on the defensive, but not at Coleman. I felt that Tim really cared about my situation and even provided me with a rental car and shuttle to and from work. He was very professional, upbeat, and enthusiastic. Most importantly he was honest and concerned about my situation. Also, he made me aware of my battery issue before it became a problem and coordinated everything on schedule.

betsy

Jun 10, 2014

We actually worked with Joseph Pierre who did an excellent job taking care of us.

mani

Jun 9, 2014

Well, though I have better quotes from other dealers, Ravi convinced me to buy it from Jim Coleman. So I am happy to say that he did his best in convincing me to buy a civic-ex-l from you and also explained all the necessary features of the civic. I hope this speaks volume about his salesmen ship and customer service.

Carol

Jun 6, 2014

Please accept my apology for the delayed response. I have been swamped at work getting ready for a conference! I want you to know that Ashlee was wonderful. She thoroughly explained and demonstrated the controls of the vehicle, and she spent extra time on the feature that are important to me. She did show me the service area and introduced me to people who were available. I want you to know that I received bids from 3 other Honda dealerships who were very disappointed that I did not visit with them before signing the deal. Ashlee won me over during our very first telephone conversation. She did not give me a direct quote lower than the online quote I received in the initial process, but assured me that no matter what others may offer, Jim Coleman Honda promises 100% satisfaction. I felt like I was dealing with a friend who cares, not a sales person. She is genuine, warm, smart and charismatic person who goes above and beyond to make customers comfortable and happy. Overall, she provided me with a positive experience. Im very happy with my decision to purchase from your dealership.

Ade

Jun 5, 2014

Thanks Kevin for checking up on my purchase. Theo did a lot to earn my business. Thanks again.

Gui

Jun 4, 2014

Theo did a great job throughout the sales process, answered all our questions, and has followed up with us answering any additional questions we have had since the purchase. I really appreciated all his help.

Yimaj

Jun 3, 2014

Moh is an asset to your company. I upgraded my car simply because of his service. I am in the sales business myself and have to say Moh was one of the best sales reps I have ever had the pleasure working with.

Agnes

Jun 2, 2014

I just wanted to let you know that Jackie did a wonderful job and made the car purchase experience an easier process than we expected. He provided us with a great assistance and answered all the questions we had in regards to the new vehicle. Although we visited your dealership with two small children, he covered all the areas of our concerns and showed us the features that were important to us and more. He possesses a high level of professionalism and we would definitely recommend him to help a friend in finding a perfect vehicle.

Keith

Jun 2, 2014

Dion took good care in presenting the himself, the Honda product and Jim Coleman Honda dealership.

Tony

Jun 2, 2014

My apologies if the survey came and I have not returned it. I cannot give Sam enough compliments. I had expressed that I was on a very tight schedule and then got delayed in traffic. Sam went above and beyond to have everything ready for me to maximize the efficiency of the visit without missing any of the service introduction to the car nor any of the options available for me to think about to maximize enjoyment of the vehicle. I was very happy with my visit, the members of the team and the car thus far.

Kevin

Jun 1, 2014

Yes in deed Chris Lee was very successful in providing all needed info. We were very pleased with the experience that we had at Jim Coleman Honda

James

May 31, 2014

Sorry I am a little slow getting back to you. We are getting organized in our home in Florida. I am not big on these surveys on the computer. I do want to say that Dion did an excellant job in getting us into a new Honda. My time was limited because of my wife's health issues,so I didn't need to go through all the bells and whistles. The car performed great on the way back to Florida. Your finanicial guy was a little confused with leasing the car that it to be located in Florida. Hopefully he got everything right. All I need now our my new plates (would appreciate you checking on these for me). Again I enjoyed my experience at your dealership. Dion did a good job.

dan

May 29, 2014

James did a fine job of helping me. I sent him an email a little while ago with some questions, but I have no doubt he'll get back to me in a timely manner with the answers I need.

Anthony

May 28, 2014

Sam chads was great! He was an excellent person to work with. I will be sure to ask for him in the future. Thank you!

Brenda

May 28, 2014

Mr. Pierre was excellent in providing me with all the information needed to understand all the controls; he even connected my cell phone to the blue tooth. I felt the time Mr. Pierre spent with me was more than sufficient. Mr. Pierres calm demeanor was relaxing, and easy. He made me feel very comfortable as well as he was easy to communicate with. I felt no pressure and he was very patient and willing to listen to any of my concerns. He did not make me feel rushed. Mr. Pierre reviewed all of the features that were important to me and some I didnt know existed. Mr. Pierre was very efficient in explaining all of the features on my new car. When I had to come back to have my additions put on, he corrected the blue tooth notification that kept repeating the phone has been connected. Mr. Pierre is an excellent, patient kind salesman and I would recommend him to anyone looking for a new car.

Gary

May 27, 2014

We are happy to have purchased our fourth consecutive vehicle from Jim Coleman Honda (dating back to 2003). Jackie was outstanding as our Sales Rep from start to finish! Again, our overall satisfaction rate is very high, as evidenced by the fact we keep coming back every three to four years. Thanks for the congratulatory note and for your consideration.

Jon

May 24, 2014

Sam is AWESOME. Everything is great. He did a great job.

tony

May 24, 2014

I couldn't have asked for more - you were fantastic! I would recommend the dealership as a whole (and continue my history) but will recommend you personally to friends and family to ask for when the come in.

Kelsey

May 20, 2014

Victor did an amazing job with helping me purchase my new car. He spent plenty of time explaining all the ins and outs and I left the lot feeling very confident about my new car. I highly recommend victor to anyone looking to buy a new car. He is approachable, not pushy like some salesman and answered every question I had. And as far as your service team, my dad Wayne is a part of that so I know that it's exceptional : )

Vikki

May 20, 2014

I was very impressed with Chris. Will definitely refer him and your dealership!

Kevin

May 19, 2014

James did go over all aspects of our new vehicle and took the time to make sure that my wife and I were both completely satisfied with the aspects of our new vehicle. James did go over all of the controls, buttons and electronics with us. We greatly appreciate all of the time that James, and Richmond, gave to us while going through the car buying process. Their attention to detail and ability to explain everything, in a manner that my wife and I both understood, is greatly appreciated. The wife and I cannot think of anything that James left out about the vehicle. He was very through and we are very satisfied with the service we received. James offered to introduce us to the service team but my wife and I were very hungry (we did not eat breakfast that morning) and asked to skip that part so we could get something to eat. After moving here, a little over a year ago, from a small town in Sothern Arizona, my wife was convinced that we would never find a caring and thoughtful dealership like we had in Arizona but, after the great service we received and the attention to detail your team provided, she has found her New Best Dealership as she puts it. Thank you, James and your entire team for making this car buying experience a pleasant one for us.

Tarun

May 19, 2014

Did Sam Chads Assist You With Your 2014 Honda Pilot to Your Satisfaction - Sam was outstanding.

Dell

May 17, 2014

I sent a letter to Jim Coleman after I purchased the vehicle for my daughter expressing my complete satisfaction with the superb service I received from Ashley. Hopefully those words were passed on to her. My only complaint is that I never received a response to my letter from Jim. Although not required, it would have been the icing on the cake to have received a response. Again Ashley was by far the best car sales person I've ever dealt with in all my years of purchasing new vehicles.

Len

May 17, 2014

I did purchase a Honda and I am satisfied with the sales team and organization that was very efficient.

Sophia

May 17, 2014

The experience provided by Sam Chads was great and made the process streamlined. He was able to address our questions and meet our needs.

Helene

May 16, 2014

Ravi Gowda was wonderfull, kind and patient. He explained very well. Showed me how to sett up radio, sett the lock and light preferences. We had no problems with him. He told us how wonderfull your Honda servis was.

Thomas

May 16, 2014

I was very pleased with Sam Chads help in the buying process. Thanks.

eyeguymd

May 12, 2014

I could give less I would, however here it goes. My wife and I wanted to purchase a new car, we found what we wanted at this dealership and at 8:00pm arrive to make our purchase. The sales rep was extremely professional and I give him FIVE stars, but it went downhill from there. The price advertised did not include the ADM (additional dealer mark-up) for "Reconditioning" which I assume had been done to prepare the vehicle for sale. A few back and fourths with the SALES MANAGER and that was eliminated. Our deal was going to be cash, no financing. My wife was asked to complete the top portion of a sales form for the purpose of creating the documents for the sale, and for registration which she did emphasizing that we were not financing. When we were ready to complete the transaction we were taken to the business manager who started to close the sale. Handing my wife a copy of here credit report my wife asked why he ran one and he stated it was required by LAW for the US Patriot ACT. Well after investigation we found out it was not, even though we were paying by check. Well yesterday I confronted the Business Manager and again asked why he did this, and he stated it was there policy to run a credit check and we could have requested them not to. Since we had no expectation that they would why would we make such a request? The conversation started to heat up, and he said to me maybe you should come up here and talk or am I a "SISSY"! I then spoke with the managing partner who at first was concerned then became aggressive and defensive. In closing this firm is not professional, and does not deserve my business. There are many dealers who care about the customer. We had intended to purchase a second car in 2 months which is there loss. Your experience may differ. It could not get any worse , if there were minus stars they should earn -10. To make a buying experience worse than it already had been I submit the following. Our 2012 used Accord which was purchased less then 2 months ago had a knocking sound coming from the right side in the front. I did not notice it on the test drive but did later when I drove over bumpy surfaces (the test ride was strictly highway). So today I took it into the Honda dealer (not this place) and had it checked. The mechanic and the Maryland State inspector mechanic showed me that a bushing was missing and the power steering line was not attached to the vehicle. They also pointed out that this should have been noticed during MD State inspection and that until it is replaced the car should not be driven for safety reasons. From my opinion we purchased a vehicle which should never have been sold. I approached Mr. Cohan and tried to resolve the matter, he called me a PUTZ and yes I am for trusting this place. Additionally I approached Mr. Coleman and offered to bring the vehicle back and buy a new one , he turned us down. I personally would steer clear of this place, dishonesty in business seems to be the norm here.

Pat

May 8, 2014

Thank you for asking. John is great. He made sure we had everything we needed. He followed up by phone later. He was just as knowledgeable and helpful this time as he was for the last car we bought from him.

Barbara

May 6, 2014

Thank you for your email. Dion did a great job in providing me all the information I need. He was professional, knowledgeable and courteous.

Robin

May 5, 2014

Thank you so much for your follow up. I will always be a loyal customer because everyone at Jim Coleman Honda is so kind and professional. Joe was especially wonderful and helpful to my daughter and me. I will be back in about a year to purchase my Pilot:)

Sherry

May 5, 2014

He was wonderful! This is the second honda he sold my husband and me. Thanks

Wendy

May 3, 2014

Thank you for the email. We love the Civic, but the only concern we have is the gas mileage. This was our # 1 criteria for buying a car (we wanted something that got great mileage). We have not driven the car that much yet, but most of the driving has been on the highway and we cant seem to get the average mileage up past 29 miles per gallon and this is with the ECO on. We were under the impression that the mileage would range from 33 39 (thats what was advertised on the sticker) BEFORE the ECO was turned on. With the ECO turned on, we were told we would get about 5 miles per gallon above the 33 39. Otherwise, we love the car and Moh was very helpful. Thank you, Wendy

Ed

May 2, 2014

Purchase went fine. No problems. Sam was helpful, responsive, and easy to work with.

Luis

May 1, 2014

Yes I am satisfied with the deal and the service specially Mr. Scott and Tim. Also the service crew. Thank you. My car is a used bmw and the extended warranty is great also it needs a little bit of painting but Scott will help me witg that. Thank you sir for your services. I will be seeing you around have a nice day!

Bill

Apr 30, 2014

Part of my loyalty to Jim Coleman Honda is due in large part to the professionalism and customer service that Cliff Webb provides every time I bring my 2003 Pilot and now 2013 Accord in for services. Cliff is the model for Honda customer service. There is never a question or request that Cliff does not address for me in an expeditious and accurate manner. It is always a pleasure to see and interact with Cliff on my many service calls to Jim Coleman. Please extend my personal gratitude to Cliff for his exceptional care and service. Fondly,

Dr K

Apr 28, 2014

Victor Tabinsky scored a 105 out of a possible 100 points on all vectors. He is an asset to your firm and if I owned a dealership, he would no longer work for you. I intend to write to American Honda about him.

John

Apr 28, 2014

Victor did an excellent job! He was thorough, patient and extremely helpful before, during and after our purchase! Our buying experience was truly a pleasure.

Leo

Apr 28, 2014

I am very happy with the assistance I got from Chris Lee when purchasing my vehicle from Jim Coleman Honda. Chris not only took time to explain all the controls and set up bluetooth phone pairing for me, but also explained the main features of the vehicle, compared available trims and compared Accord with CRV which leading to my purchase of my vehicle. He also introduced me to the service team and leading me to be a club member. I don't feel that there is anything that Chris left out in introducing the vehicle. I would definitely recommend Jim Coleman Honda to my friends. Thanks Leo

Nat

Apr 28, 2014

You did a great Job please give the sales Team all 5's!

Sap

Apr 28, 2014

I am so happy that you guys are still concerned about our satisfaction. Of course our salesman Joseph was absolutely did a good Job. He has explained everything we need to know about our vehicle, he was still giving us the follow up calls and asking if we still have any question or need help. Overall I was impressed with the costumer service of Jim Coleman Honda. It was nice doing business with you guys. thank you

Larry

Apr 23, 2014

Sam Chads give you all the information you needed to understand all the controls? ???Yes??? Did you feel that the time spent with you was sufficient on the delivery of your vehicle ??? Yes??? Did??Sam Chads??review all of the features that are important to you? ??? Yes??? Was there anything you felt Sam Chads??left out that would have helped you better understand your vehicle? ??? No??? Did Sam Chads??introduce you to our award-winning service team? ??? No ???Sam was very helpful in all ways. We were in a bit of a hurry at the end of the day, so he was able to move us along. This is the second car I bought from Sam (7 years apart). I would??highly??recommend him to anyone. ???

Kaitlin

Apr 22, 2014

Sam and Victor were wonderful throughout the process of getting my new car. ??They didn't leave out any bits of explanation, gave me all kinds of information (both during the test drive and while I was purchasing), and were open and able to answer all of my questions. ??I've been a Jim Coleman customer now for more than two years and that's why I came back to buy my car from you.

Joe

Apr 12, 2014

Kevin, Jackie Cheng did a great job throughout my experience at Jim Coleman Honda. He gave me all of the information I needed and answered all of my questions, explained everything very well, and overall made the transaction go very smoothly. The Pilot I purchased was not in-stock, but Jackie found one immediately and brought it to the dealership the next business day. He did introduce me to the service dept., and Jackie actually helped ensure that the full-sized spare tire and wheel I ordered was mounted, balanced, and ready for install when I came back a few days later. And while I did not immediately get all 3 keys for my Pilot due to an issue at the VA dealership where it came from, Jackie ensured that he got the second master key for me, and even offered to bring it to my house. Due in large part to Jackie's communications with me, and his thoroughness and eagerness to ensure that all of my needs were met -- I can say that this purchase at your dealership was probably the easiest and smoothest vehicle purchase I have ever made. Rich in the finance dept. was also a great help and I was impressed with how efficiently and effectively he performed his job. Provided that I have good experiences getting service at your dealership, I will certainly plan to buy my next vehicle there as well. thank you, Joe Tepper

Liz

Apr 11, 2014

Yes Sam Chads assisted me in purchasing my new Honda. He was very thorough in explaining everything and has offered to assist me if needed in the future. Yes I am satisfied with my purchase. Liz

Don from PA

Apr 7, 2014

My wife and I enjoyed our experience at Jim Coleman Honda. We are from PA and making a 70+ mile one way trip to Jim Coleman Honda was something we were not quite sure we wanted to do, but we did. They had a pre-owned car that I was very interested in. It was a Dodge Charger Daytona, yellow in color and they are somewhat hard to find in good condition. Jhonny was my first experience with JC Honda. He was very helpful over the phone and answered all my questions and even sent me extra photos of the car. He met us the day of our visit, but was busy with another client and promptly sent us another salesman, Joe. Joe was great, a fellow Pennsylvania (at one time) and was eager to help and answer our questions. He got the car ready for a test drive and we drove the car out around the area and we got a great feel for what the car was about. Constantly answering our questions during the drive and engaged us in normal conversation during the test drive. He really made us feel comfortable and appeared very friendly and outgoing. Although we couldn't come together on an agreeable difference (we also had a trade-in), the experience was quite pleasurable. The finance representative was also very friendly, even though his news to us was not favorable, he was quick to the point that what I wanted to give and what they needed, were too far apart. OK, we understood and we both basically said "it is, what it is". No hard feelings and my wife and I both commented as we left, that that was a very nice staff. Even though we didn't leave with a purchase, we did leave with a really good experience. Thanks, Joe and Jhonny................we will spread the word up here in PA.

Honda lover in Maryland

Mar 22, 2014

I purchased a 2014 Honda Pilot EX, 4WD from Jim Coleman Honda in Clarksville. It was the easiest and smoothest overall vehicle purchase experience that I've ever had -- and this is my 9th vehicle and 4th Honda (and 2nd Honda Pilot). Jackie Cheng was a great salesman to work with. He answered all of my questions, explained everything very well, and helped me to get a deal with which I was extremely happy. Jackie also went above and beyond what a salesman is required to do to ensure that all of my needs were met and that I was completely satisfied. Rich from the finance dept. made that part of the transaction very smooth and efficient, which was very much appreciated. Overall, I could not be happier with my purchase from Jim Coleman Honda and the overall buying experience, and will definitely look to deal with them again in the future.

didimom

Feb 19, 2014

I have to say I will never buy another car from Jim Coleman honda again. Even though our sales person Joe was awesome. The Finace manger was complete jerk. We were told that we were finaced for the car after we had the car for a month ,we got a call that we were not finaced for it. I then co sign for the car so we had both our names on the car and gave them other $1000. I took the car to other dealer to key cut because we were only given one key for the car. I was told by that dealer that the key for a car wasnt the one for it. We were told we had remote start to car which we found out that the make and model and year that we brought didn't come with remote start. We brought the car because of the remote start. The finace manager repeatly called me at work instead of my fiance. He was rude and nasty everytime he called. I had my fiance call them about the key over a week ago and still have not heard anything. We drove over hour to get to the dealership because they were high recommended. I am sorry but this is so untrue about this dealership. If this is how the treat their customers, then they should not be in business. I will not use them again or recommend them to anyone.

americas71

Jan 24, 2014

I purchased a 2013 Honda Civic and I am very pleased with my experience. The salesman Johnny Hernandez was very attentive and took a lot of time showing and going over cars with me. He was not pushy at all and was honest about some questions I had. The floor team was friendly and attentive. Financing was a breeze, everything was explained clearly, and I was given a great deal! My friends and family are quite impressed with what I paid for my car and my monthly payments. I would definitely refer family and friends to this dealership, they are great!

Happy Customer

Jan 20, 2014

We had a great experience buying our used mini van at Jim Coleman Honda! Our salesman Kean was very personable and helpful!! Definitely ask for Kean!! The dealership is clean and comfortable! We love our Honda Odyssey and couldn't be happier!!

lhf1965

Jan 18, 2014

I requested information online and was contacted promptly by a non-form email. I was able to schedule a test drive the same day. James (my salesman) found me the exact model and color I wanted. The finance team at the dealership (with Mike taking point) worked with me to finance the car at a monthly payment that worked within my budget. The whole thing was friendly, personable and low-pressure! It's a good experience when you spend a fair amount of time laughing with your salesman!

njh2014

Jan 15, 2014

I recently bought a new CR-V from Dion at Jim Coleman, and couldn't have been happier with Dion and the whole team during the process. I got a great deal, and their follow-up was excellent. I'm a very satisfied customer, I will definitely be back, and I highly recommend them!

robertjs

Jan 14, 2014

We had a very pleasant experience at Jim Coleman Honda. Deon Calloway was most helpful. He answered all our questions with a smile. He was persistent in trying to please us. He called us when the car we wanted became available. I would recommend him to someone else.

AndyTobin

Jan 10, 2014

I was met by Dion when I approached the dealership, and told him what I was looking for. Within 5 minutes, I was in the car I wanted on a test drive. Throughout the test, Dion explained all the new features of the 2013 version of my beloved 2002 Honda Civic. I wasn't ready to sign on the car that day, and when I returned a few days later, the car had been sold. Dion worked very hard over the next two weeks to find the exact car I wanted, and was able to locate one from another dealership that hadn't received the car yet. I received updates twice a week, and when the car arrived, they had everything ready and waiting for me to sign and drive. I worked with four other Honda dealers before I came to Jim Coleman, and Dion was the only one willing to work with me on this.

Birdman

Dec 20, 2013

I am going to make this short and sweet KEAN THOMPSON IS SIMPLY a good salesman he is one of those good salesman you always look for As we all know you cant trust sale people but you feel real comfortable with him he showed a car that fit my budget we negotiate the price and we got out of ther it was real fast and easy

Birdman3372

Dec 19, 2013

My experiene at Jim Coleman honda was one of the best I have ever had buying a car my saleman Kean Thompson was excallent new his product help me I TOOK A time deciding and he was very patiet with me i would recommend anybody to go to jim coleman He didnt pressure me his sense of humer was great It didnt even seem like i buying a car it was so smooth i had no problems and no issues i will come back to he again thanks Kean

Keesameech

Dec 17, 2013

JIM COLEMAN HONDA.... BELIEVE IT OR NOT So ridiculous ..... here is my story. I walked into Jim Coleman Honda on a Saturday afternoon. I have a 2 door car that I bought this year, and decided I wanted a 4 door vehicle instead. I am a student, I have a full time job, and a decent credit score. I got the car I wanted, it was used. The process was long, 4 hours or so, but when buying a car, it's what s to be expected. Anyway, I test drove the car prior to the deal and agreed to purchase it. It was late in the evening when the process was all completed, so they told me I'd have to come back for a few things when service was open. These things were :A new blade for the back windowAnother Master KeyA full tank of gas ( machine was down) I agreed to come back for the three things listed above. I left, all smiles with my used vehicle. I came back to get my three items, the service guy, Dean, was great, he didn't have the blade in stock but ordered it for me and the car had a small strip of rubber missing from the door panel. He fixed that immediately. No problem. I was advised to come back for the blade and it would be in the next day. During this visit , I forgot about my free tank of gas. As for the key, I was told that it had to be ordered and the salesmen were waiting for a part or something of that nature. I was puzzled but I didn't ask, I can be patient so I agreed to wait for a callback. The next morning arrives and low and behold, I get an email confirmation that my blade was ready for pickup. (Great job Dean from service!!!!) I decided not to go in because I would come back in once the key was ready. A week goes by, I call to see if my key was ready for pickup, the salesman told me the other representative who would be taking care of it would have an answer in an hour, and to call back because it would be ready . I said ok, got busy at work and decided to come in the next evening. I pull up to the service Bay Area, blade was installed, quick fast and in a hurry. I didn't even have to wait. A new blade (check) Once again, great job Dean!!!! On this visit, I purposely rode up to the dealership with my gas light on. I knew I could get my gas filled up today, so why not, live a little. I waited to see my salesman, he said he would get it, asked for my license and asked where my car was located. I waited a few minutes and he returned and told he that the manager would not approve the tank of gas because I didn't pay the $995 reconditioning fee at point of sale. I said ok, walked out to my car, opened the glove box, and verified what I paid for. I checked, and he was correct, I did not pay for the reconditioning fee. I kindly put it back into my glove box, but still felt that this was not right, for this is not what I was promised. I walked backed in and asked for the manager. I spoke to the sales manager and told him that this cannot be right. You cannot sell a car with less than a quarter tank, tell your customer that you are owed a fill up, and then decline it. No way, I told him I was also upset because this is now my 3rd time to the dealership and yet, I have no second key. Another manager was there by the name of James who told me that they were waiting for the original owner of the car to bring them the key. Apparently the vehicle was originally purchased by a doctor who was busy and promised he'd bring the second key in. WHAT!!!!!!!!! Now, if I knew they were waiting for the original owner to bring the key in then I would have demanded a key during my second visit because you cannot depend on an original owner to do anything. He sold the car, so he's done with the situation. James told me that he was promised the key on Saturday and that he would drive it to me personally. The original sales manager told me that he would get my car filled up immediately. I was now calm and decided to give them one more shot. I drove off with my car full of gas. Full tank of gas (check) That Friday comes and the finance department calls me and tells me that they forgot to have me sign the contract. I told the guy I would come in and sign for the vehicle that evening. Later, I thought about it and told myself that I would sign it when I get the key on Saturday. Saturday comes, I wait till about 3 and call looking for James. James isn't in, hmmmmmmmmmm. I am referred to John, another manager. I tell him I was promised a key, haven't gotten it, and will not be completing my paperwork until my promise was kept. He tells me, that he'll call me back in 5, count em', 5 minutes with some information. I get a call back as promised, in about 5 minutes. (Good job, John). John goes on to let me know that is has gone on long enough and that I can come in Monday (today) and get a master key as promised, all I gotta do is ask for Dean. I'm feeling good because Dean is A.W.E.S.OM.E. spells awesome. To be continued (I met the character limit) Cont.... READ IT..... JIM COLEMANS BELIEVE IT OR NOT. Monday is here. I'm feeling oh so gooood. I leave work and head down 108 to Jim Coleman Honda. I pull up to the service bay and park my car. A gentleman asks me to pull forward a little, so I do. He asks me what kind of help I need, I kindly say , no problem. I get out and am getting my service ticket written up. While speaking to the technician, I hear "SMACK". I look up to realize that the service associate who is trying to move the car in front of mine, has backed in to MY CAR!!!!!! The service associate says "SORRY". I take a deep breath because I really want to scream my xxx off at this point. Are you kidding me right now????????? I get up and look at my car and it's fine. Funny thing, I have spikes on my license plate and it left marks in the car that hit mine. xxxx shame. Hopefully they will fix the other persons car. Doubt it!!! Anyway, my man Dean helps me out and gives me a master key that works great. Great job Dean- AGAIN,,,Master Key (check)Now, I am left with just one matter of business to complete. I am going to sign the contract as promised. I had to wait about 40 minutes because the finance department was in a meeting. The gentleman calls me back to his office and shows me that they forgot to have me sign THE GAP CONTRACT". What the xxxx, saying that I am upside because I traded in a car that I bought in 2013 and tacked that onto the car that I bought a few weeks ago. If something would have happened, I would have been screwed because the gap contract was not signed until today!!!I drove off, I am all done with Jim Coleman Honda. To think that on my visit that u had to argue my full tank of gas, the sales manager asked me to send them some business their way. YOU MUST BE KIDDING ME!!!I would not refer my worst enemy to them. This all happened to me. This is a factual account. Is story is so sad that it could not be made up and I had to let someone know what happened to me so it doesn't happen to someone else. To close,I will never go back to Jim Coleman Honda DEAN WAS AWESOME, MY SALES PERSON KEEN WAS ALSO GOOD. MY TOTAL EXPERIENCE WAS A 1.

Todd

Nov 30, 2013

I took my Honda civic to this dealer to have a tpms sensor replaced and they tried to charge me 288. I got the same work done at one of their competitors for 195.

AngieJ01

Nov 22, 2013

I was very pleased with the experience I recieved from Theo. He was very up front and honest about my whole car purchasing experience. He was able to answer my questions with the utmost honesty. I have never had that from a dealership. I was looking to purchase a manual Accord within a certain budget. He did not only exceed my expectations but got me the car I wanted UNDER my budget! I only looked at a few and drove one. He knew exactly what I wanted in a vehicle, no haggling no additional hidden fees! Even the Finance person was very proffesional and down to earth! He was able to get me an extended warrantly on my vehicle so I wont have to worry about anything now!Best car buying experience ever! I would highly reccomend Theo to everyone! One of the most honest salesmen I have ever met! Thank you Jim Coleman Honda!

Researcher104

Oct 25, 2013

I had a very good experience with Coleman Honda and Theo Vamos in particular. I requested a quote online and then began corresponding with Theo. He was upfront about pricing and gave me a quote that was a little higher than the lowest quote I had negotiated with a different dealer (but was farther away from me). Theo asked me to bring the quote in and he would meet it. I brought in the quote and Theo offered me a price that was $100 below the quote I had from the other dealer. The other dealer's quote was contingent on my financing with Honda, but Theo told me they would beat that price even if I didn't finance with Honda. In the end I I did finance with Honda even though I had arranged financing through my credit union because Honda was offering a special interest rate (0.9%). I had read about finance office horror stories and so was a little paranoid about financing with them, but the process was simple and they were transparent in the interest rate they were offering (yes, 0.9%) and how much it would cost over the term of the loan. I felt I was treated fairly and with honesty throughout my car buying experience.Theo was honest, friendly, helpful, and very knowledgeable. I recommend him to anyone considering a Honda for their next vehicle purchase. Thanks Theo!

ravenszz

Oct 24, 2013

I went to the dealership for ABS sensor coming up in the dashboard of my Honda. They replaced the sensor saying that the code came back as a faulty sensor for 450$. After couple of days, the light came up again. When i took it back, they lectured me saying that the sensor keeps coming up because of something in the wheel makes the computer send a signal that ABS has gone bad. After an hour of discussion, they said they will fix the wheel bearing which may be the root cause (note: maybe). After shedding another 450$, they fixed it again. I know that the fix they did first time is unwanted and they did not reduce even a cent for the actual fix. Luckily i had a 10% coupon off their site which saved me 30$ ?!?. I am running it for a couple of days and still nothing is showing up. Even it shows up, i am not going back there. But the service attendant seems to be nice/genuine, but with every sign boasting about the customer service, it isn't good. The attendant informed that whatever discount i get depends on the manager?!?. Seems like the manager has no idea on what a customer service is. I would say take your car to a small honest dealer instead of going to Jim coleman. They have lost me and my friends & family now. I just want to share my experience. This is the 2nd time i went in and got burnt. Seriously, find some other service center for your car.

43ddd

Oct 22, 2013

I went to this dealership on weekend with a written quote from one of dealership's internet salesman. After driving a car we went to talk the price. When I produced the numbers off the quote I received, the salesman refused to accept it. Guess what? I stood up and left.Next day I received an email from the internet manager who quoted me on the car, I told him about my experience and intent not to do business with them. He apologized profusely and sent me another written quote with written guarantees that he will honor the deal.I regret that I believed him!I came back after work and to my surprise or lack thereof he said that he mistakenly quoted me on the wrong trim and started hassling me for an extra $1000.00 for the trim I wanted. I immediately left and purchased a car at another dealership (O'Donnell Honda) that not only honored his quote but offered me an additional discount.So if one wants to save him/herself from aggravation and waste of time, avoid this dealership at all costs. They would not even honor their own WRITTEN promises, never mind the verbal ones. All it looks like is they offer you a price that looks too good to be true, and once you on the dealership, they start their "I am sorry, I made a mistake" game and hassle you to pay extra.And after all, having all my contact info he did not even have a gut to apologize!

Nicholas

Sep 8, 2013

Had a great experience with Ken Thompson and Richmond Lee at Jim Coleman. Straight forward and honest, along with the sales manager, they crafted a deal that met my requirements, and didn't make me meet theirs. Ken was down to earth and frank about the process, which as a multi-time car buyer, I appreciate him treating me like I know something about the process. Richmond Lee addressed all of my concerns, especially when an unexpected concern came up at the last minute. I felt like I was free to leave at any time with no hard feelings, and that is what kept me there through the process. That is the right way to earn business, and I'm extremely happy with my car.

sabatel32

Aug 28, 2013

I love this Dealer,they treat you like a human been ,helping you out with your needs,working out in your situacion.Am definitely recommend it.

katiehouston

Aug 20, 2013

Dropped in to inquire about a service issue. Dean approached me immediately,friendly from the start. He was able to fix the seat in my car in less than 30 min, noteworthy because I had my two small children with me. He went above and beyond. I would highly recommend the service department. Thank you Dean!!

PattiWall

Aug 18, 2013

We had a great experience with Kean Thompson at Jim Coleman Honda. The only problem we had was that Kean told us more than once that we would get a full tank of gas and 3 oil changes, and those oil changes changed to 1, and the manager on duty only gave him enough money to put 1/4 tank in our car. It was late and not worth the hassle, so we accepted it and left. This was more reflective of the management than the salesperson, we thought.

Drummond78

Aug 9, 2013

My recent purchase at Jim Coleman Honda was one of the most unpleasant car buying experiences I have ever had. Initially, I was pleased with the process. Salesperson Sam Chads was kind, courteous and helpful. It was dealing with the Sales Manager and the GM that has solidified my vow to never return. Sales Manager, Anthony Albury was rude, disrespectful and unprofessional. When, I requested follow-up from GM Kevin Cohan my calls were unreturned. I understand their positions keep them busy, but there is no excuse for abysmal customer service. Car purchasing encompasses the entire experience, from walking into the dealership through driving off the lot with the vehicle and returning for car servicing. This dealership has no concept of customer service. In my opinion, Jim Coleman Honda does not respect and honor their customers. Repeat sales and referrals must not be important to this dealership. I will tell all family, friends and colleagues to avoid Jim Coleman Honda.

Drummond78

Aug 9, 2013

My recent purchase at Jim Coleman Honda was one of the most unpleasant car buying experiences I have ever had. Initially, I was pleased with the process. Salesperson Sam Chads was kind, courteous and helpful. It was dealing with the Sales Manager and the GM that has solidified my vow to never return. Sales Manager, Anthony Albury was rude, disrespectful and unprofessional. When, I requested follow-up from GM Kevin Cohan my calls were unreturned. I understand their positions keep them busy, but there is no excuse for abysmal customer service. Car purchasing encompasses the entire experience, from walking into the dealership through driving off the lot with the vehicle and returning for car servicing. This dealership has no concept of customer service. In my opinion, Jim Coleman Honda does not respect and honor their customers. Repeat sales and referrals must not be important to this dealership. I will tell all family, friends and colleagues to avoid Jim Coleman Honda.

alanrikes5555

Jun 14, 2013

I think the dealership staff was fine and the used car manager was great. However, the pricing policy with the dealership is deceptive with their bait and switch model. I looked at a car that was priced aggressively online and when I called a sales person and spoke to a manager they admitted that there was a $995 reconditioning fee on the car in addition to the $200 dealer processing fee. The dealer processing fee, I understand since most charge it (even though they shouldn't). But a thousand dollars on top of the price you are paying to recondition a car? If a dealer is selling the car, by law it has to be inspected, etc. So why on earth are they charging a fee on top of their price for it? It just seems like fluff to me and a way to add profit to their sales on top of the pricing by slipping in a fee. I was not happy with the dealership and will never consider them for a new or used car.

amazingfeets2

May 30, 2013

We got an internet quote for a honda pilot EX-L from Jim Coleman on Saturday May 25, 2013. We arrived a Jim Coleman about 11 am . We took a test drive and moved our gear that we we be traveling with from our Caravan to the Pilot to make sure it would fit. Next around 12:15pm we were ready to purchase. There seemed to be a problem with them honoring their internet quote, even though I had printed it out and brought it with me. We were left for 20 minutes at a time with each question we had about the differences in the EX and EX-L models features and prices. We were then told we could have the lesser model EX for the internet quoted amount for the EX-L. Then they tried to tack on $129 charge for nitrogen in the tires. On top of that they tacked on an appearance package for $695. They were very vague about what the appearance package was. A $ 695 dollar pinstripe? It did not matter wanted neither, but was told I had to accept them as part of the deal. At this point we still were not given the internet price we brought in. Long story even longer-We walked out of the dealership at 3:30 PM. Four hours later without accomplishing anything but frustration a loss of our precious time. Why would we ever want to buy a car from someone that treated us like this? We should have walked out the minute they balked at honoring their internet price. Unless you like playing these kinds of game with car dealers, stay away from this place! There are some dealers out there who don't play these games. We finally found one in Westminster and made a hassle free deal way better than Jim Colemans and without all the headaches.

by Ms. Honor

May 27, 2013

I went this weekend hoping to trade out my old Honda for a 2013 version. Upon arrival I was warmly greeted by Jae Choi who ISN'T the typical annoying locust that quickly jumps on you & forces you to buy something that you don't want. He is very professional, helpful, down to earth and understanding of your specific needs. Jae is very fast, efficient and I would highly recommend him to anyone weather your buying a new or used car. He really does work for YOU to ensure that you walk out of the dealership happy & satisfied knowing you received a great deal! I would definitely recommend him, and will always go back to him for all my car buying needs.

Ivy

May 23, 2013

One of the worst dealers in Maryland. Be warned! We went to this dealership since they promised they will beat the price which we got from another dealer. Worst decision ever, when we got there, we've met with Alex Chan and his manager George Bowie and they pulled a bad cop-good cop circus act in which they insisted the price we got was a price mistake. We walked out and the last offer was around $100 more than the price they promised that they are going to beat. The day we are to buy the car, I gave Alex Chan a call, since they are the closest honda dealership to us, I told them if we go there now we want to close the deal even though they are around $100 higher. He agreed but he acted stupid and made us feel like we owe something to him since he agreed. Finally we decided to purchase the car from dealer who originally gave us the quote even though Alex Chan finally said if we come in, he is gonna match the price and no more games. The transaction with the other dealer went smoothly and no surprises as compare with the surprises we got from Jim Coleman Honda.

john_honda

May 23, 2013

I had a great experience purchasing a 2013 Honda Accord from Sam Chad at Jim Coleman Honda. Sam's quote was the cheapest quote from the six dealers I solicited, $300 better than 2nd best quote and significantly better than the remaining quotes. During the quote solicitation process, one dealer doubted the feasibility of Sam's quote, claiming no dealer could turn a profit with such a quote. Sam was aided by the low dealer processing fee at Jim Coleman Honda, which is $200 to $300 cheaper than nearby Honda dealers. Sam and I came to an agreement on model, specs, color, and price on late Thursday evening. For various logistical reasons, the only time I could purchase the car was on early Saturday afternoon. At the time of our agreement (Thursday evening), the dealership did not have the model and color that I sought. So on Friday afternoon, Sam drove to another Honda dealership in Bowie Maryland to pick the car and transfer it back to Jim Coleman Honda. Google maps indicates this is a 64 mile round trip that takes and hour and twenty minutes. This doesn't take into effect the busy traffic on a Friday afternoon.I bought the car early Saturday afternoon. The purchase process went smoothly. The car was ready when I arrived. The dealership honored the price quote. Sam was courteous, patient, and professional. He answered all my questions and has continued to answer my questions via email in the subsequent week after purchase. He also transferred all my radio settings from my other car and setup my blue tooth phone connections.

PopeyeOlive

May 22, 2013

One of the worst Honda dealer in Maryland. Be warned! We went to this dealership since they promised they will beat the price which we got from Anderson Honda. Worst decision ever, when we got there, we've met with Alex Chan and his manager George Bowie and they pulled a bad cop-good cop circus act in which they insisted the price we got was a price mistake. We walked out and the last offer was around $100 more than the price they promised that they are going to beat. The day we are to buy the car, I gave Alex Chan a call, since they are the closest honda dealership to us, I told them if we go there now we want to close the deal even though they are around $100 higher. He agreed but he acted stupid and made us feel like we owe something to him since he agreed. Finally we decided to purchase the car from Anderson Honda even though Alex Chan finally said if we come in, he is gonna match the price and no more games. We finally decided to go with Anderson Honda and transaction went smoothly. The lesson here is if you are looking for a car, please don't forget that yes you are buying a product but you are also buying their service which is the way the dealer treats you. When George Bowie was playing the bad cop role (being rude), we promised to give his dealership an honest review and here it is.

bpn2423

May 14, 2013

Sam Chads is great - stop no further if need a Honda. He was so easy to deal with. The dealership was also great!!! Great, Friendly Service.

luckygirl1017

May 12, 2013

I had an amazing experience with James. He was kind, respectful, and very knowledgeable about any Honda vehicle. Upon entering Jim Coleman Honda I never thought I would walk out with the car I did. I was upisde down on my trade with no extra cash in my pocket. James found me a beautiful 4 door Honda Accord that I never thought would be mine. James and the finance team worked extremely hard to get me into my car. They gave us an amazing steal. They gave us respect and patience for a decision on this vehicle. The payment was a little higher then anticipated but to no fault of James or his team. The process was smooth and painless. If you ever need a new or used Honda from Jim Coleman Honda, please ask for James Artis. He is a kind, patient, and knowledgeable sales associate. You rock James!

ebishop80

Apr 11, 2013

Great experience at Jim Coleman Honda! After visiting several other dealers; Alex Chan was easily the most knowledgable about the vehicle he was selling showing me every feature during the test drive before we even left the lot. He worked with me to get the car I wanted under my bottom line and I walked away with a great car and not feeling at all like I'd been pressured to go above my price point. He even followed up with me multiple times to make sure I didn't have any questions on the features and talked me through the "gadgets" when I did. Jeff Packer also worked through my financing with ease, transparency and friendliness.

Tunson

Mar 27, 2013

I stopped in late on Sunday (30 min to close) Saw vehicle i had in mind salesman was very professional and I liked the car of my choice and my price. Easiest car ever bought. 2010 with very low miles should last a long time. Thank You to K. Thompson!!!

mraaronbrodie

Mar 11, 2013

I went to Jim Coleman Honda dealership to to view a used car that I saw online. My sister had bought a car from here two year back and she said that she loved the service, I talk to salesman named Kean Thompson who help me find a new vehicle for a cheaper price. The best thing about the whole purchase is that he was up front and honest and didn't try to sale me extra things that he knew I didn't need. The one thing I will say that I got and that everybody needs to get from any dealership is GAP insurance which is full coverage for your vehicle if some thing happen because believe it or not you car will not cover everything you think. FYI he didn't try and sell me the GAP insurance because I already knew all about it from friends and family who have used it so I know it works.

marthaj1029

Feb 26, 2013

I was looking for a new vehicle during President's Day weekend. I had been in contact with 3 dealerships and 3 different sales reps in the area. Two of the sales reps were rude and gave me a huge hassle. I had contacted other dealerships but the sales reps didn't respond to my inquiries by Monday. So, I tried Jim Coleman Honda after being in contact with Theo Vamos. I can say that it was like a breath of fresh air to go into the dealership. Within a few seconds of walking inside the dealership I was greeted immediately and informed them I was there to see Theo. Theo was able to assist me right away even though I didn't have a scheduled appointment with him. He knew the details of the vehicle well and he didn't haggle me with the price of the vehicle. It was almost like a done deal from the start. I had such a great experience at Jim Coleman Honda that I thought I would share this information. Considering there are various Honda dealerships in the area, I can assure you that Jim Coleman is the dealership to go to first. Since then I have had to contact him with a few questions and he has gotten me my answers back quickly. It just proves what a great salesman he is since he is still available for questions after the sale. Funny, it has been over a week and a half and now I am receiving responses back from the other dealerships that are now all of a sudden just getting back to me that are willing to assist me with a vehicle to purchase. From now on I will recommend Jim Coleman Honda to everyone I know and I will be a repeat customer in the future when it is time for my next trade-in. Thanks to both Theo Vamos and Jim Coleman Honda. Nanci F.

rajujpatel

Feb 7, 2013

i have honda accord,i install the autostart ,they give me avital instead of oem ,and they charge for me to oem,next day i was go their and i talk with the leady,she ignor me,they charge too much,i never been their.

Examples: "JanetDC", "sportsfan"

Jan 23, 2013

I have to say that I was so impressed with Kean Thompson and his guidance in buying my latest car from Jim Coleman Honda. Kean managed the process to be sure I was satisfied with the car and the deal. I would definitely recommend him to friends and look forward to working with him again! Maureen F., Columbia, MD

crandolph23

Jan 17, 2013

The sales experience was to the point and smooth. However its after when they try to get you to purchase features that's a headache. I was told one thing and given another. I was totally disrespected by Dawn and Keith who are managers..but failed in customer service.I then spoke to Anthony the sales manager who listened to my complaint but who knows if he truly addressed it. So as I'm going home my tire pressure monitoring system light comes on.. I went to get it serviced today and 40 mins later it comes on again...I haven't had this car a good week...

Ms.Randolph

Jan 16, 2013

I was able to get a good deal from John Panetta. He was straight to the point and worked with me around what I wanted. John was a great salesman and I was able to get my 2010 Honda Pilot. The negative part was after securing a deal, everyone tried to sell you something from warranty to LoJack. The accessories asssociate Terri tried to sell me auto start when my car came with auto start. Her manager was totally rude. I then asked to speak with her supervisor Keith and was belittle by asking me " WAS I DONE" after I tried to explain what was offered to me and was not given. I was then able to talk with Anthony the General Sales Manager and felt that my point was heard but I have no trust in the organization after this experience.

mdbuyer

Jan 16, 2013

Having previously bought a new Honda at Jim Colemans earlier in the year and having a decent experience I returned to look at 2 used vehicles listed on their website to replace another vehicle and will never return after this visit. I went to test drive a 2010 Crosstour which didn't have a price listed online and a 2006 CRV with very low miles and a great price. I was told the CRV was already sold but the Crosstour was available but it took about 30 minutes to locate the car. After the test drive I was asked if I was interested (still no price mentioned) and I said that I would consider it if the price was good and I got a decent price for my trade. After over an hour of waiting I was finally provided with a sales price of nearly 29K which I think included the 995 reconditioning fee and a ridiculously low offer on my trade (which included my $500 president club bonus). I told the salesman that the prices were not even close and questioned why a same year Crosstour with a little higher milage was listed for 22K on their website to which I was told that vehicle had transmissions problems and no longer for sale. At this point I thanked them for their time but said that we were done and started to leave at which point the salesman asked told me "So when you told me you were willing to buy tonight, you were just yanking my chain.". Needless to say I just walked away. I did check their website the following day and the other Crosstour was not listed on the site but there was now a price for the Crosstour I test drove of $24900. Amazing how the couldn't have started with that price the night before.

brian.packer

Jan 10, 2013

Jim Coleman Honda has great customer service, exceptional service and sales teams, and treats all situations with the customer's best interest in mind. I will always go to Jim Coleman Honda and would recommend this dealership to anyone.

TomL937

Jan 8, 2013

I bought 2 new 2013 Honda Accord (LX & EX model) from Jim Coleman Honda in 2 days (30 December 2012 and 31 December 2012). Jackie Cheng was the Sale person for both of these vehicles. In dealing with Jackie, I found him to be the one of the most honest and transparent sales people I have ever done business with in the car business. Jackie was promptly responded to my initial request on the price of the LX, he answered all questions I had in a professional, clear and concise manner. Although I live 50 miles from Coleman Honda, but the trip I made to Jim Coleman dealer definitely worth my time (and gas). I will definitely buy again from Jim Coleman Honda. And I would 100% recommend Jackie and refer anyone I know to him. BOTTOM LINE: Great dealership with wonderful employees. Anyone needing a car wouldn't need to go anywhere else.

Red CRV

Nov 22, 2012

Pulled all the old tricks. Sorry but I fell in them. Lied about prices. Completed the paperwork with different prices and interest rate that told before. Held my keys to my tradein. Made me feel like I was locked. Installed junk dealer installed items and tried to slip me away without installing them after I paid for them. Had to take it back to get them.

David G

Nov 19, 2012

Got a great deal at Jim Coleman Honda. Salesman Kean Thompson knows his stuff and puts the customer first. He went out of his way to make sure we knew what we wanted, what the dealership had in inventory, and helped us find the right car and deal for us.If I was in the market for another vehicle, I'd buy another car from Kean Thompson at Jim Coleman Honda. When my daughter goes to college next year, I'll be back!

Andrew

Nov 12, 2012

Went this past weekend to get a used car for my girlfriend. Kean is a great guy and I would highly recommend seeking him out if you are in need of a car, especially if you are an inexperienced buyer. He is very upfront and will not try to play any games or trick. I would definitely recommend him, and would go to him again next time I need a car.

johnjwarreniv

Nov 12, 2012

I found John to be the one of the most honest and transparent sales people I have ever done business with in the car business. John actually LISTENED to what I wanted and did his best to find me a fit.He didn't waste my time by making me come to the dealership to answer basic questions. I would 100% recommend John and refer anyone I know to him.

cbme

Aug 15, 2012

Sam Chads is the epitome of a top-notch car salesman with excellent customer service. He knows the products and gives you the impression that while his objective is to close the deal, he only will close a deal if it makes sense for the customer. In short, he has a lot of integrity and is extremely honest. I truly enjoyed working with on him on the two occasions that I purchased vehicles at Jim Coleman, as well as each time that I call him with a question or stop in for service. He remembers me each time and makes sure that I get VIP treatment. Jim Coleman Honda has a diamond dealer in Sam and I look forward to working with him in the future. Until then, I will continue to recommend him to my friends and family in the car-buying process. Sam, you ROCK!

NYQT

Aug 14, 2012

Alex Chan is AMAZING. He's the most hardworking salesperson I have ever met. He would not give up until he got us the best possible deal. In fact, we shopped around and no other dealership could even come close to Jim Coleman. We live right by Ourisman Honda, but chose to drive nearly an hour just to deal with Alex because he really cared about getting our business. He is great to work with and from now on we will be buying all our cars from him.

cb1027

Aug 11, 2012

We worked with TJ when we were looking for our new car. He was super friendly and very knowledgeable about the car. He worked with us over several months and always got back to us quickly. Unfortunately, O'Donnell gave a very high price for the car as well as a low value for our trade in, which caused us to buy from another dealer. But I can honestly say that TJ did his best to get us a good price and we would definitely work with him again.

Luv2sing

Aug 8, 2012

Kean was really helpful in answering all my questions, and getting me into a car. He really appreciated that I had a tight schedule, and was coming a little distance to the dealership - so my transaction was handled so well, and I was so surprised how painless it was. Kean has a great personality and is very experienced, so it just made everything so much less stressful. Even working with Kean's manager - Rick - was a real pleasure, because they really care about you at this dealership, and they want you to be happy and at a price you can afford each month. It's not just all about the sale - it's about the people, and I really felt that from everyone.Special thanks to Kean again for patiently working with me, and not stopping until I got what I wanted. I have already referred co-workers and will be back for my next purchase, although I love this car so much it may be a long time before I see Kean again. Great people to do business with.

markhoppie

Aug 8, 2012

Worked with Mr. Kean Thompson. Great experience with him. Waited too long for finance people. Would reccomend this dealership. need another keyless entry, they did not supply this.n

Honda Girl

Aug 5, 2012

I originally submitted my request to this dealership ia the online system as the car I was looking for in the color and interior were difficult to find. When I visited the dealership, they switched salesman on me and the new salesman lied about the cost of the "extras" that came on the car. They were not able to find the car in the timeframe that I needed and when I informed the salesman on the phone, he basically hung up on me. Big, beautiful dealership, but I wouldn't go back.

Sbauer612

Jul 28, 2012

This was the best car buying experience ever. Kean was very professional and a good listener. He kept everything moving quickly and efficiently. The entire process only took a few hours, we will definitely return

KJBuck1057

Jul 25, 2012

We have purchased two new Hondas in the past two years. I have been a life long Subaru owner so I was a hard sell. Strongly recommend Joe Proscia as a salesperson. He has a level of integrity and honesty that was VERY refreshing. My wife has used the service department for normal maintenance and they were excellent.

cbme

Jul 23, 2012

Kean is an awesome salesperson. He is very patient and answered each and every one of my 100,000 questions. Since purchasing my vehicle, I have had to call him with regard to my vehicle. Having already secured the deal, he continues to be nothing but professional, returning my call in a timely manner and walking me through the process of my request. In a nutshell, he is AWESOME!

markcoffin

Jul 23, 2012

I found the sales staff friendly and good to work with coming up with a good price, and after sales experience too. Good feature explanations and assistance with making them custom fit my car and circumstances by Mr. Sam Chads. Final accounting and finance was explained in a clear, understandable way. We love the service department treatment. This is another reason we've been repeat customers at Jim Coleman Honda.

Binder373839

Jul 21, 2012

I purchased a used Honda Accord from the Jim Cohlman dealership and had a wonderful experience. Kean Thompson was extremely helpful and knowledgable and made me feel comfortable in making a final decision on what was the right vehicle for me. I must say I was bit indecisive about what I really wanted but Kean was patient and professional during the entire process and I drove away in the vehicle I wanted.I will be back to this dealership for my next purchase!!

Edris George

Jul 21, 2012

Everyone at Jim Coleman was professional and their custom service skills were superb. My saleperson, Mr. Kean Thompson, was courteous and very knowledgeable. I am very pleased with my purchase and would recommend this dealer to family and friends.

brookemom

Jul 14, 2012

Wow. I had heard good things about Coleman Honda, and the price they quoted me (over the phone) for a Pilot was fair, so I headed in there tonight. When I arrived, the salesman I had dealt with over the phone (John Panetta) handed me off to his "sales partner", Kean Thompson, and things went downhill from there.I drove the Pilot and was interested enough to go in and sit down with Kean. His initial demeanor (bored, impatient) was off-putting, but I figured that it isn't about his personality, it's about the deal, so I gave him my car keys for appraisal & began the process. Kean repeatedly asked me to fill out a credit app, and I repeatedly told him that I would do so if he presented me with numbers that I felt were fair. I also told him that I would not want to deal if I got a "decide now or no deal" quote - and he assured me that he would never do that. So he comes back with the numbers, and the appraisal on my car is thousands LESS than the carmax appraisal, and also he had jacked UP the price of the Pilot I wanted. I pointed this out and, sure enough, got the "What price do I have to get to for you to commit to buying tonight" line.Blah blah, same-old same-old, "I have to check with my manager while leaving you waiting for hours", blah ensued. 3 hours later, he came back with papers and tried to hustle me off to finance, but when I looked at the papers I saw that he had not moved even $1 either on the sale price or on the trade in offer. I pointed this out and he said they would "make my payments work" in finance, not to worry. Well I was stupid enough to be there for 3 hours but not stupid enough to fall for that one, and I asked for my own car keys back so I could leave. He became furious and thrust them back at me and refused to speak any further. Like *I* had inconvenienced *him*!So I am going to carmax, and would never try Coleman Honda again. Bottom Line: Ignorant, rude, old-school tactics, and underhanded. Avoid.

roy dave

Jul 13, 2012

Sam Chads and Kevin Cohan were the best guys to work with. They helped me find the p perfect car for my daughter and then made everything seemless. It is a pleasure to do business with them.. i would recommend them to everyone and i all ready have. Thank you guys. My daughter loves her new car.

JEEP9806

Jun 15, 2012

My family and I bought a used Ford Freestyle from Jim Coleman Honda about a month ago. The buying process was great, Joe our salesman was very professional and very helpful. Thats where anything good about Jim Coleman Honda ends! After about two weeks of owning the Freestyle my wife and I noticed a rubbing noise coming from the vehicle. We took it back to Coleman Honda to have it diagnosed. We dropped it off on a saturday and didn't hear back from honda until wednesday when my wife CALLED THEM! The service advisor told us that their techs couldn't find what was wrong with the car and that WE should take it to Ford to have it diagnosed. My wife told them that we bought it from them and that THEY should be the ones to take it to Ford which they agreed that they would. Didn't hear anything back from Coleman Honda so again we called them on the following monday at which point they told us that Ford said one of the front wheel bearings was worn out and it would not be covered by the 90 day warranty. I told them that a bad wheel bearing should have been detected when they did the MD state inspection on the car, they said that it probably should have but still i was out of luck. So after having my car for a week and a half, Jim Coleman Honda will never get my business again over a $160 wheel bearing...

rds182

May 30, 2012

My wife and I were very pleased with our buying experience at Jim Coleman Honda, specifically with TJ Vamos. Even though he has been with the dealership for only a few months I was impressed with his knowledge of Honda vehicles as well as his knowledge of the competition. For questions he didn't know, such as whether the CR-V had an interfering engine or non-interfering engine with regards to the timing chain, TJ sought out the answers for me. TJ also recognized that I had done significant research before I had committed to buying a car over Memorial Day and made our buying decision as easy as possible during this busy time at the dealership. I am a little surprised at some of the bad reviews from some reviewers after having such a good experience. Discussions with other employees were also pleasant and effective. We got the financing we wanted in less than 30 minutes. We will be coming back again after such an easy experience, and we got a great price to boot.

Gail Doerr

May 26, 2012

We purchased our Honda Pilot at Coleman Honda 7 years ago and had a great experience both with the buying process and subsequent service. When our daughter decided to buy a new car, we encouraged her to buy a Honda and to go to Coleman's. She looked at several dealerships in three states and finally went to Coleman's last weekend prepared for a difficult time. My husband and I went along to lend support. But as soon as we started working with TJ Vamos, we all relaxed and actually enjoyed the experience. TJ was extremely knowledgeable, personable, and a great listener. There was no manipulation or typical car dealer pushiness. We left without making a deal because our daughter really needed to review her finances before taking the next step. TJ followed up a few days later to let her know the color she wanted was available but that was all. We returned today and TJ gave our daughter a great deal on a Civic. She is thrilled and it was wonderful that her first buying experience was so positive. We had such a great time and the deal was so amazing that my husband is considering a new car now! If we move in that direction, we'll go back to Coleman's and work with TJ again. GailPS - I really am a consumer and don't work for Honda. And, no, I'm not TJ's mom! Just a very satisfied customer.

krpyles

May 10, 2012

I am a second time buyer from Jim Coleman and I recently purchased a new 2012 Honda Civic. Everyone involved in my car buying experience was professional, courteous, and friendly. I also got a pretty good price for my trade in, especially since it needed a lot of work. My previous vehicle was 11 years old and was also serviced at Jim Coleman on a regular basis. Their customer service is top notch and they do an outstanding job of taking care of your car.

jeffffdc

Apr 30, 2012

I was very happy with my experience at Jim Coleman. My biggest concern was that they wouldn't have the car I was looking for based on the price I was quoted on carsdirect.com. I was given the car with the options I wanted for the exact price that was quoted. My salesman was very knowledgeable and took a lot of time to explain everything to me. If I had to list some negatives, I had to wait about an hour to meet with the finance department and I thought they were a little aggressive in pushing the options. Overall, though, it was a very positive experience.

kenny111

Apr 25, 2012

I had a great experience buying here. I met a professional young man that answered all my questions and I left a very happy customer. If you want a good deal and a great experience see Jim Coleman Honda.

charvison

Apr 10, 2012

I have to say I was very worried about the car buying expierence. This was my second time buying a new car and the first time I bought (in another state) it was a less then satisfactory experience. However, when I walked into Jim Coleman it was like a breath of fresh air, very warm, open and inviting. I was met by the sales manager michele who made me feel comfortable with her warm smile. I explained my situation and she listened !!! I drove away not only with a new car but a great feeling. She even called me the next day to see how everything was. Jim Coleman changed my perspective. I recommend this great buying expierence to ALL !! Jane

DannyBoy

Mar 26, 2012

Had some interactions with Jim Coleman over the internet about a possible purchase of a 2007 Honda Accord a couple of months ago. The staff was very patient and handled all my requests in a very professional manner. The company ensured that I got a very good deal available at the time.

angrybird

Feb 22, 2012

We'll start with the salesman who literally screamed at me in front of other customers as I was leaving the store because I didnt buy a car from him. He said I was a "bad customer", and "dont ever come back here", and that I "wasted their time." The Manager was condescending, kept calling me "buddy" even though my name was on 10 sheets of paper in front of him. After the salesman yelled at me, the manager had the audacity to try to lower the price of the car and continued to try and sell it to me. This place is awful. They actually post their mission statement on the wall that reads, "It is our stated policy to treat every visitor to our dealership as an honored guest in our home everyday, every time, without fail, no exceptions." What a joke. This place has zero professionalism and zero credibility. The people I dealt with were so bad I couldn't embarrass them by calling them out by name. They know who they are. Do yourself a favor-- Don't come here.

macnomara

Dec 31, 2011

Its worst dealership I ever seen in MD. Their general sales manager agree on X price while signing up the contract they gave me Y price. They completely break customer trust. I wouldn't recommendate anybody to purchase vehicle from this dealer. If you really want to purchase then be careful.

manomara

Dec 31, 2011

Worst dealer I ever seen. Their sales general manager gave me x price but during signing contract they gave me y price. They completely break customer trust. I wouldn't recommendate anybody to purchase vehicle from this dealer and if you really wan't to buy then be careful.

huskymd

Dec 30, 2011

If I had visited this site prior to spending 3.5 HOURS there last night on an internet quote I wouldn't have ruined my night. It was exactly the same as "stinkeroo" at 12/20 said. They claimed the car we test drove yesterday was out of stock. Mind you, it is December 2011 and we were looking to purchase a 2012 Odyssey Touring. So they priced us for a Touring Elite which I would have been fine with if they had not deceived us to have us waste an additional 45 minutes after attempting to leave. Prior to going to Jim Coleman Honda I called to have them agree on the number we discussed after yesterday's test drive. They told me they needed to look at our car again to see if they could get more on our trade-in (I highly doubt this and in fact did not see anyone reinspect our car the whole 3.5 hours we were there last night.) After 2.75 hours in the dealership, we were all set to leave and were in fact in the parking lot when the sales guy comes running out to tell us he would meet our number. Supposedly the sales manager had "called his GM." So we go back in and start filling out paperwork but they conveniently wrote the wrong numbers for an additional $500 to the price. After noticing and mentioning to the salesman, he of course goes and talks to his manager again (they waste a lot of your time doing this--very old school car sales, I'm surprised they even have an internet sales team and they might be better off getting rid of them so they don't anger internet buyers.) The salesman even comes back and says "come on, its $8 a month if you finance at 60 months." I'm sorry, it is $500. If my sales person at Best Buy or any other store made a mistake on a receipt (this was not a mistake at Jim Coleman since the sales manager later confirmed by his reaction that it wasnt) and then tried to get me to accept it by saying what he said,no one would accept that. It is still $500 and I am not in the habit of giving money away and especially to car dealerships. We left (again, after our first attempt before they tried to slip an additional $500 on to the paperwork.) I would never shop there again after this and would gladly tell all my friends and family in the area not to buy there even though my other car was from another Jim Coleman dealership. This experience was that bad.

stinkeroo

Dec 20, 2011

Beware of internet reviews, as the salesmen at this dealer will post fake ones. Notice how many reviews skyline the name of their salesman in glowing terms.Here's the real deal on Jim Coleman Honda. They gave me an internet quote on a new car that was quite good. When I went in, I was told that the 'base model' was not available anywhere in the mid-atlantic region. LIE. Then came the upsell and add-ons and a price tag that was RIDICULOUS. After I declined and offered a resonable price, I experienced the classic HIGH PRESSURE, BULLYING, BS that makes us all hate car salesmen. Finally came the CONDESCENDING 'closer'. When it was obvious I would not be pressured into a 'deal', he became ARROGANT AND INSULTING.This place is a craphole and should be avoided.

minivanmama

Nov 12, 2011

This dealership worked with me to arrive at a reasonable price for our new Honda. We might not have made the purchase without their help.

Ip Man

Oct 31, 2011

Excellent service by my salesman Jackie Cheng. Best Internet price and fast service. The whole process took less than 2 hours. I highly recommend this dealership. They also have best price guarantee!

Richard1999

Oct 31, 2011

I was looking for a used car for about 13K. I met Ravi Gowda, Sales man and he was a wonderful salesman I have not come across. He showed the cars with in my budget and he explained every thing very good and he did get a very good price. I am very happy that I could get a good car for a good price. My overall experience was great.

Seafamily

Oct 31, 2011

I had a great buying experience from Jim Coleman Honda, our salesman (Chris Seaborn) was great, he was polite and very easy going in the buying process. I will recomend him to any one who may be in search of a great deal and a great salesman to purchase from. The entire dealership was nice, my family and I brought a 2012 Odyssey and we loved the customer service. If you go to Jim Coleman Honda ask for Chris Seaborn, he is great!!!!!

Usman.Nadeem9

Oct 31, 2011

I purchased a car from Jim Coleman honda and it was a good experence. The price was fair and all my questions were answered. Also all my emails and phone calls were answered very quickly. The employee I worked with does a very good job at the dealership and is very intelligent about the vehicles there. He gave me the best deal out of all the dealerships I was looking at. Looking forward to buying from here soon.

tcruzzzz

Oct 30, 2011

Jhonny Herrera was very helpful in my process of buying my Honda. I'm a current business owner so i barely have free time. Jhonny brought the car to my business so i could see it. He made the whole buying experience stressful and easy. I appreciate the help jhonny.Thanks

murume

Oct 30, 2011

Called the dealership to get thier bestprice on an Odyssey, Sam Chads who answered the call was straight to the point. It took me about an hour to finish all the paperwork and take delivery of my new honda. I will recommend him to anyone looking for a straightforward transaction

blueyoshi

Oct 24, 2011

We had the best car buying experience ever! Jackie Cheng was polite and patient. The dealership was great too. We love our car & highly recommend!!

Danieltminister

Oct 24, 2011

Overall it was a great experience. I received a quote online and was contacted right away. We discussed numbers and set an appointment. I came in and everything was ready to go. I soon drove out in my new car. It was the way it should have been. They have a great program they offer and lots of nice people. I would like to mention that salesmen are as nice to you as you are to them. I worked sales before for many years and while I was buying my car there I heard many customers getting rude with there salesman. I worked with Ricardo, Mike, and one of the managers I cannot rememebr his name. They were all very helpful. I encourage people to go and I hope customers and nice in return.

BethAnderson1976123

Oct 17, 2011

Bought a car last week from Alex chan. Great servivce and he went over all the features on the CRV I bought. He gave me a great deal on it also. Will let people I know to go see Alex if they are interested to purchase Honda.

SnickerCrave

Oct 12, 2011

Excellent customer service and courtesy from this dealership. Joe Proscia the salesmanm still treated us with respect although my credit was not too well. If you haven't purchased a car yet, I suggest trying this dealership out! Thanks for your help!

mariamaria

Oct 8, 2011

I was looking around at the area car dealers for a affordable car with good gas mileage. When I met with Zack Doyle he helped me find the perfect car. He explained all the benefits of the new civics and when I drove it I fell in love! It was nice to meet with someone that was willing to take time to explain the vehicle to me and not just throw me in anything. I will be reccomending him to everyone!

KimberlyPossible

Oct 1, 2011

I shop around from dealer to dealer. and my english is poor. dealer want to take advantage but found a korean speeker at jim Coleman Honda that help us with every thing. Dal Lee earn his business. Love my new honda and got good deal!! thank you Dal LEE!!

peppa

Oct 1, 2011

I went to Jim Coleman Honda and met Kean Tompson, He was the BEST. He was patient and knew alot about the cars and especially the Hondas. I brought a Honda Accord and it is the best along with Kean and the Jim Coleman staff!!

Car Purchase Exp.

Sep 30, 2011

Ravi Gowda had sold a car to my brother. My brother told me to go and talk to Ravi Gowda. I had a very bad experience with previous car purchase, so I was not sure what is going to happen. I asked for Ravi Gowda at Jim Coleman Honda, I was directed where he was sitting and I met him. From the beginning to end, it was a wonderful experience. Ravi Gowda made it very simple and the best part, he had very good knowledge of the car and Ravi Gowda was the best auto salesman I have ever met. I was able to purchase a very nice car for a very reasonable price. I will recommend all my friends and relatives to him in future. I really wish him a good luck, as he was so good.

catlover012

Sep 30, 2011

Went to Jim Coleman Honda searching for a used vehicle I got a great deal. I worked with Bill Bauer and he was great to work with. He went out of his way to make me feel like a special customer. He explained and went over the details of the car to me. My whole experience at this dealership makes me want to tell everyone that I know to buy a car from this dealership.

Charlie

Sep 30, 2011

Jim Coleman Honda and their Salesman were excellent. My wife and I just recently purchased a 2012 Civic and we were very impressed with the way our salesman Butch assisted us in the process. We thank you Butch and Jim Coleman for making us feel confident in our decision.

NKETLKR

Sep 30, 2011

Johnny Herrera and Jim Coleman Honda staff are the best! Great people, outstanding service and very easy to work with. Johnny stayed in contact with us until the day we purchased. I never felt pushed into buying something I didn't like. Even when i came in to pick up my tags Johnny put them on for me. I'm buying my next car from JCH and specially Johnny Herrera! Appreciate the help guys!!

rchrnndz

Sep 30, 2011

I recently visited Jim Colemans website looking for a new accord. I was quickly contacted by Zack Doyle. He got me on the road in my new accord that day! it was a great experience... Glad I was reffered there, would definatley reffer others!

rontay

Sep 30, 2011

i brought a used 2009 accord early this month i love my car and her service was the best will definitely come back to buy another car again

Zackk

Sep 30, 2011

My wife and I recently shopped for a 2012 Accord EX-L. Our salesman Butch was a great help in assisting us in the process. We were very impressed on the way were treated. He was very honest and personal and help us get the best deal possible. We are very greatful that we choose Jim Coleman Honda.

Charles 6858

Sep 29, 2011

I just recently purchased a vehicle at Jim Coleman Honda and it was great experience. The salesman Butch was there every step of the way to help my wife and I through the process. I recommend this dealership to anyone in search of a new or used car. You won't be disappointed

Honda_CR-V

Sep 28, 2011

I got the best service from Tony who was my sales person. I went to Jim Coleman Honda and Mr. Tony greeted me in professional manner. He asked me questions to understand my needs in car. He helped me and answered all my questions in very professional manner. I got the car that I wanted and I am very satisfied with the car love to drive every day. I highly recommend Jim Coleman Honda and ask for Tony.

sehof

Sep 28, 2011

This dealership and staff was wonderful. We recently purched a new accord, which we absolutely love!! Our salesman was Matt Dillon. He really listened to what we wanted and treated us like family not strangers. I couldnt have asked for a better experience. I would highly recommend him and Jim Coleman Honda to anyone looking.

Diggins

Sep 27, 2011

I bought my used Honda accord at Jim Colman Honda. I was convinced due to James Artis that the accord was the one for me. Unlike most salesmen he actually knew about the car he was selling me. He gave me a good deal compared to the other local dealers. Very nice staff and selection at Jim Colman Honda. I will be sure to bring my business back and recommend others to this facility as I'm doing right now, thanks for reading.

allsmiles

Sep 26, 2011

Thanks to Zack Doyle I am a proud owner of a new CRV! I love it! Im so happy He contacted me about my internet inquiry. He answered all my questions and got me in the exact car I wanted! The dealership was really nice... Alot better then some others I had visited, and they are alot friendlier here too! Made me feel right at home. :) I am very Happy with my whole experience and purchase!

HondaLover

Sep 26, 2011

I have never had such a good experience at a dealership. I researched a few cars online and sent out some requests. Zack Doyle replied almost instantly. When I went in to meet with him he had everything ready for me. A few hours later I was a proud owner of a new used van! He was wonderful! He even called me a few days later to see how I was enjoying my new van :) Over all it was a very pleasant experience and I would highly reccomend seeing him if your looking for a new car!

LOVEMYCAR

Sep 26, 2011

I had been browsing cars online and sent out a few requests to a few dealerships. Zack Doyle responded almost instantly. We spoke a few times and when I went in to meet with him he had everything ready for me. It was the smoothest process ever! He was wonderful!! I would highly recommend this dealership and Zack to anyone looking for a new car!

skinsfan21

Sep 26, 2011

Had been shopping for a new car for weeks and went to Jim Coleman Honda hoping to find a new car. Went in and immediately was welcomed by my salesperson Bill Bauer. We looked around and found a new honda civic that i liked. I was really happy with my car and experience and Jim Coleman and will recommend to my friends.

Seasoned Buyer

Sep 24, 2011

We used cars.com to research cars in our search for a not-too used Buick LeSabre for our son, who had his heart set on getting this make and model. Our main concern was finding one in good condition, decent mileage and in relatively good condition. To this extent were found several that we took note of in VA and MD. Of course it was mid July when the average daily temperature was 95 to 100 degrees, this made the thought of looking for a used car almost unbearable. To make a long short, after suffering the extreme heat, we visited Jim Coleman Toyota, who advertised a 2000 Buick LeSabre that was still available. We traveled to the dealership just before closing, saw the car, spoke with the sales personnel and returned the next day and purchased the car. The LeSabre was in pristine condition with decent mileage and overall we were very happy, not to mention our son was overjoyed.

Soccerdad68

Sep 23, 2011

Purchased a pre-owned civic last night from Joseph Proscia. We love Hondas this is our 2nd from this dealer. Great price and customer service we were in and out within 2hours. Highly recommend this dealership!

Lynn625

Sep 21, 2011

We purchased a CR-V in Clarksville a few days ago. Joe Proscia showed us around the vehicle and was very knowledgeable and very patient. We arrived a little after 8pm due to our schedule at home and work. Sorry for keeping you late Joe! We didn't know about this dealership until a friend told us about it. This was a great place to buy a car and would highly recommend this dealership to other's in the area when ready to buy a car. We'll be returning when it's time for our son's car. Thanks!

soosa cars

Sep 21, 2011

I spent a week long shopping for a new car.going through different car rating on different consumer reports,the decision was between honda and toyota,I visited the toyota dealer near my home,later that day I visited Jim coleman honda in Clarksville,their I met a sales man name Moh Dabo who help me with my decision between toyota corolla and the honda civic. I test drive the civic, fall in love with it.few hours later I was on the road with my brand new civic.Thx Jim coleman honda and Moh Dabo

Usman Nadeem

Sep 21, 2011

I purchased a new car from this dealership. I was helped by car sales man Muhammad Nadeem. He answered all my questions and I was able to easily make my decision. I got the best price for it and everything I need for it. I will continue to come here if I ever need anything.

Watu

Sep 21, 2011

I entered this dealership completely lacking in how to buy an vehicle. I was approached by Mr. Thompson, whom I must say was very professional and extremely knowledgeable about cars and Honda's in particular. In our discussion Mr. Thompson was able to put arrest many of my apprehension about purchasing a used Honda. After driving the car and having more questioned answered by Mr. Thompson, I made a call to my wife to meet me at the dealership to meet Mr. Thompson and to ask him any questions as she is a very conscientious consumer having previously read many ratings on Honda and Toyota's. She arrived and after about 30 minutes she was convinced that we should buy the Honda. She has also indicated that next year we will contact Mr. Thompson to purchase a used Honda for our daughter.Keep training your salesman along the lines of Mr.Thompson and your dealership will be around for a long time.Customer now and in the future;Mr. M. W. Hill

Happy Buyer

Sep 19, 2011

My husband and I had a great purchase experience at Jim Coleman Honda. My salesman Alex Chan was personable and straightforward. He was able to find the Pilot that best met my family's needs. We were very satisfied with our experience and will return to buy again when our next car needs to be replaced. Alex is going to be the first person I call.

kirei

Sep 19, 2011

Johnny was very nice and patient when it came to purchasing my car. This was my 6 times to buy a car, so I had great experience prior to my sales person Johnny on which car to buy and how much to pay for it. He helped me every step of the way and didn't rush me at all through this experience especially when I told him what I need. I was very pleased by his professionalism and concern for which car would be suitable for me. Overall, I was satisfied with my decision and I'm glad that Johnny hernandez is always there for me.

beth beth

Sep 15, 2011

My name is Maria Macairan I went to Jim Coleman Honda. The salesman named Johnny Hernandez came to me and Greeted me so well that I was impressed the way he greeted me. It was so different than the other dealer.I have very positive experience in our new purchase, Johnny was determined to find a vehicle to fit all our needs and he did. Johnny Hernandez and Jim Coleman staff demonstrated outstanding professionalism and follow-through.

Tish7

Sep 15, 2011

Being new to this whole car buying thing I was really impressed by how smoothly the process went. A friend told me about this dealership near their house, so I stopped by to see what deals they had. I thought I might be pressured into buying something or going beyond my budget, but it was not even the case. Which in turn inspired me to write this review. My car sales person was a great guy. Really nice actually. His name was Ricardo Sanchez and he new all the answers to my many many questions and he offered me a great deal on my car. If you don't want any pressure, but just want honesty and a good deal for your money. This is the guy to go too. If you read this...Thanks again Ricardo!!

Honda Lover 5000

Sep 13, 2011

So didn't have much of a budget and did a search online. This guy called me on the phone and said to come on in, he can walk me through all my choices. I tried to go for a new car but I just couldn't afford it unless I wanted something tiny and basic. We discussed pre-owned and all the benefits. After the price and fees I was able to get a better equiped car with a great warranty. Plus I got to choose wheel moldings and my own color pin strip. It was a lot easier then a thought. Oh yeah, the cars guys name is Ricardo if your looking for someone good to work with.

iDreamBaseball

Sep 13, 2011

After visiting three dealerships I thought all dealerships and salesmen were the same.. dishonest, rude and sneaky. When I first walked into Jim Coleman Honda I was greated by a young guy named Jhonny Herrera. He was polite and I thought it was only going to last for a couple of minutes. wrong! Jhonny, patiently, showed me the two cars I was there to see. Was never pushy when it was time to negotiate and gladly sold me my Accord which drives like new. Managment was very helpful. I would recommend this dealer to my family and friends as long as Jhonny keeps being our salesman. Go visit him!

happy

Sep 10, 2011

my car had probelms so i want to jim coleman honda i got a 2008 civic from kean thompson it was easy an quick he was great to work with so go see him

mr,miss clarksville

Sep 10, 2011

from the time i walked in the front door i felted comfortble kean thompson greeted me showed me and husband respect we brought a honda civic for my son with hassel or problems its was a great experiane

AccordLover

Sep 9, 2011

I highly recommend this dealership and sales person. My sales person, Jackie Cheng, was very patient with explaining everything and was honest throughout the entire process. This was definitely the best buying experience I've ever had! I was shopping on the Jim Coleman Honda site and submited an inquiry. Jackie was assigned to help me, but I recommend contacting him directly, cause this was the most painless experience. He was polite and was not pushy at all.

JMartin

Sep 9, 2011

Sales staff is friendly and accomodating. James L. was determined to find us a vehicle that perfectly fit our needs...and that he did. Car buying isn't always a fun process but James and the staff at Jim Coleman Honda made sure we had a very positve experience. They were efficient and helpful at every step.

zvikaro

Sep 9, 2011

I have just bought a honda accord from Sam Chads the Senior Sales Consultant at Jim coleman Honda. I am impressed by the profesionalism, honesty and straight-forwardness of Sam. I will definitely recommend him to all my friends in the market.

JMartin121

Sep 9, 2011

Outstanding sales support and customer service.We had a very positive experience in our new car purchase James was determined to find a vehicle to fit all our needs...and he did! James L. and the Jim Coleman staff demonstrated outstanding professionalism and follow-through

ferrara04

Jul 22, 2011

Ricardo was awesome!! He got me the car I wanted, kept me company while I waited for financing and just made me feel like a VIP. I have now purchased a total of 5 Hondas and they have all been from Jim Coleman Honda. I hope Ricardo is still working there when I am ready to buy my next one!

joi002

Jul 17, 2011

Victor is the best. Customer service and attention to detail is exceptional. I don't really care for most car salesman but Victor is the exception. I am on my third Honda and I would not buy from anyone else. Joi W.

kholtz81

May 12, 2011

After going in toward the end of the day on a Saturday to test drive a used Odyssey that I loved, I was talked into leaving a check for a deposit to hold the car so that they could start to put the car through inspection, etc. My husband was away at the time so I needed to wait for his OK. Upon return, he had numerous meetings so couldn't get to the dealership quickly enough. Dealership constantly called me to pressure me to just come in and sign the papers, etc. By Tuesday, although I had told Scott that we would definitely be taking the car and he agreed that it would be ok if we didn't get there til Thursday or Friday, John called me that evening to tell me he sold the car to someone else and was sending my check back!!! WOW is all I can say! Guess it's all about the money and not about the customer! In the end, I'm actually glad it worked out this way as I wasn't getting very good vibes from dealing with them from the start! Just read on and you will probably see why. I would NEVER recommend this dealership to ANYONE ... no matter how good the deal MAY seem ... very low-class operation!

Alecy

Mar 23, 2011

A split review because things were going well with James Artis, the salesman. He is knowledgeable, thorough and dedicated. I see from other reviews this isn't the first time either. There are many strong positive comments about James as a salesperson and I wholeheartedly agree. My problem came from the next level up, the manager, Michele Mathsen. She was rude, pushy and only saw dollar signs. She used the same sale pressure most people have come to realize they don't have to put up with. In the end we were so turned off by her approach, we brought our business to a different dealership and i would recommend you consider doing the same. If you decide you have to work with this dealership then call James Artis and ask to be reassigned to a different manager if you get Michele.

EllicottCityer

Mar 16, 2011

Did not know this website before. I bought a Honda Pilot from Victor in June of 2010. He was super professional, very patient, and very helpful. It really surprised me and my wife how much he knew about the car (although he probably was supposed to know, but he was really knowledgeable) and it was so nice of him to explain every single detail to us and answer all the questions we had for him. At the financing department, sorry I forgot the gentleman's name, but he was very honest and explained to us what would be the best for us. We definitely think we got the best deal, both price of the car and financing (we financed the full amount at the lowest APR then, 1.9% for 3 years, of course it is 0.9% now. We did not put down even a penny.). I have been back to Jim Coleman Honda a couple times for service, and a gentleman named Cliff treated me very well. He was honest and patient. I would definitely recommend Jim Coleman Honda to everyone I know, for both purchasing and service.

eaglerob

Mar 3, 2011

They sold me a 2001 Honda CR-V with 4 bad tires. Explain to me how 4 tires can go bald and leaking air horribly within a month. They told me I am irresponsible and took no responsibility. I can understand one tire, but all 4? Get real. This place is such a ripoff. My girlfriend bought a brand new Honda Pilot EX-L from them and she's had nothing but problems with them, also. Their customer service is total crap and they only care about what happens up until you buy the car. Once the vehicle is sold, they stop right there and target the next sucker. Stay away from this place at all costs.

evefuuu

Dec 28, 2010

I contacted Jim Coleman Honda via the internet and had all my inital questions answered quickly. Apparently, they randomly assign customers to one of their specialists on the internet team, so I lucked out! Jackie Cheng was my salesperson and he was great. He was knowledgable, patient, and honest. We easily got to an agreeable price and I got the Honda I wanted. He was even great after the sale and made sure I understood all the fuctions and what I needed to know about the car. I highly recommend everyone to contact Jackie specifically for their Honda needs. I saw him again at the Customer Appreciation Night (which was nice) and he again made sure all my needs were taken care of. Best car buying experience you could hope for!

larelle

Nov 5, 2010

This dealership came recommended from my co-workers who had previously purchased from this dealer. This was my first car buying experience and I felt overwhelmed at times with all the options. I started my research process by visiting a couple of local dealership in Ellicott City and Laurel. One dealership in Laurel treated me with very little regard and started only talking to my male friend as soon as he joined me in the showroom. This was infuriating since I was buying the car not him. I decided to go with Jim Coleman since Kean always treated me with respect and didn't pressure me to buy. Kean answered all my questions and explained all the options the car had to offer. After my long test drive on back roads and highway, I explain I was not in the rush to buy and still never felt any pressure to buy right away from Kean. I contacted several dealerships by email and negotiated out the door price for my new Honda Civic LX. I brought in my best price from another dealer to Jim Coleman. They beat that price by $100 and still gave me the low .9% APR instead of dealer cash back. Richmond explained every part of the financing and exactly what I was signing, so there was no confusion. Kean and Richmond made my car buying experience easy and hassle free. I would highly recommend my sale representative to anyone in the market looking to buy a new car. My only issue with the dealership was waiting for the finance department since they were all next door at the Jaguar dealership, but they lent us a car so we could go get some food and run a quick errand and called me when they were ready.

s_bc

Oct 12, 2010

We went through the internet department at Jim Coleman looking to purchase a Honda Pilot. We received a prompt response and phone call from James Artis. He was very friendly and helped us with all our needs over the phone and when we went to the dealership in person. We had received a better price elsewhere and Jim Coleman was able to match our price.James was very professional and knowledgeable about the vehicles and helped us without being pushy or trying to pressure us into anything. He stayed extra hours to help us with paperwork and to try and get us the vehicle we wanted. We would definitely recommend anyone in need of a Honda to ask to work with James. He was a pleasure to deal with and we wouldnt hesitate going back to him for future needs.

devtony

Sep 30, 2010

I have been buying cars for 30 years from Ford to BmW and have worked with all kinds of salespeople to do so. I finally found one who made me feel as important as if I owned the dealership. My wife and I recently experienced some financial setbacks which of course gave us less than perfect credit. Well the salesman who actually got me to come to the dealership made us ready to leave in 5 minutes but then we were turned over to Johnny. Johnny made us feel like we were his most important customer ever. He was patient in showing every single car we were interested in until we found the one suitable for our needs. Johnny answered every single question we had made no unkept promises and most importantly didnt lie to us about a thing.We were so impressed on how he represented the dealership and himself that we talked about it during our drive home. I am so impressed with him and this dealership that i intend to add them to my own business website as the exclusive dealership referral from us. I hope to send him every single person who wants to buy either a new honda jaguar or used car. Credit and status not an issue either way he'll make you feel like you're number one

babunagendra

Sep 5, 2010

My salesman Ravi Gowda was very effective in closing the deal for Honda Odyssey EX-L with DVD and Navigation in a short period of time.Initially the dealership did not have the car we wanted, so he worked with me on the price of the same vehicle, but with more options (DVD and navigation) added. Ravi was referred by a friend and I am glad to deal with him.We have agreed the price on the phone and my visit at the dealership was smooth and fast.I left the dealership with my new purchase very happily.Ravi Gowda is an asset to Jim Coleman and I would definitely recommend him to my friends and family to visit Jim Coleman Clarksville for their next vehicle purchase. Keep up the good work!!

Honda-CRV-customer

Aug 21, 2010

This salesperson was o.k until I took a test drive and we were working on the price. When I said the price is not what I am looking for so I nedd more time to make a decision he literally snapped at me and made some nasty comments. Talk about being under pressure to make sales. No customer deserves to be treated that way because nobody has the right to threaten somebody to buy something from them.

Trip1325

Aug 1, 2010

James Artis went above and beyond any expectation that I had from a car dealership. He went out of his way, to make sure that I got the exact vehicle that I was looking for and took the time to actually care enough, to make sure that I was happy with my new purchase. He let me know my options, was never pushy, and let me make my decisions. He was patient, understanding, and listened to what I wanted. He stayed in constant communication with me, and let me know everything that he was doing to make sure that they found the right vehicle for me. He made me an offer I couldn't refuse, and gave the kind of customer service you never imagined was available at a car dealership. He stayed late, and worked hard for me, and he even set my radio stations!!

LBrown826

Jul 28, 2010

I couldn't have asked for a better salesperson than Kean Thompson. Mr. Thompson was helpful and explained everything to me in simple terms. He was very patient and reviewed all the information until I was comfortable. I have purchased 7 vehicles in the last twenty years of which 3 were Hondas and Kean Thompson made this the best purchasing experience. Kean Thompson is an asset to Jim Coleman as I will tell all my friends and family to visit Jim Coleman Clarksville for their next vehicle purchase. Keep up the good work!!

REVDNB

Jul 28, 2010

Mr. Kean Thompson was knowledgeable and his professional demeanor made my purchasing experience extremely pleasant. I would recommend that anyone in the market for a quality car at an affordable price to drop by Jim Coleman Honda in Clarksville,MD and ask for Kean Thompson. He's the best!!

Calbeecat

Jul 24, 2010

I purchased my 2010 Accord Crosstour from Jim Coleman Honda. The customer service was excellent at this dealership. I have been eye-ing the Crosstour for a while and been in touch with Jim Coleman's internet sales department for quite some time before making the decision. The attentive internet sales manager, Alex Chan listened to my needs and answered all of my questions during the whole process with professionism. Quick and firm responses through emails when I had questions. The Customer Relations Director Mr. Dawn Berger even gave me a free oil change. What great service. If you are interested in purchasing a car visit Jim Coleman Honda you won't be disappointed =)

jolieknott

Jul 23, 2010

I was looking into getting a used car with low milage for a resonable price and was happy to find Jim Coleman Honda. They helped me get into a 2009 car with a good monthly payment. I am in the process of re-establishing my credit and they really did a good job with educating me on that. Would def. recomment to others.

jollygirl

Jul 22, 2010

I was shoping for a new car for a while,then visited jim cole man honda in Clarksville,Mary Land. Spoke to a sales man name Moh Dabo, explain to him my needs fora new car.He shows me different models of Honda brand of which I ended choicing the Honda CR.V EX.L.Whiting an hour I was driving my brand new CR.V on the road.Is the best car buying experence ever.

gdryja

Jul 11, 2010

Our salesman was very effective in closing the deal with us in a short period of time. Initially the dealership did not have the car we wanted, so he worked with us on the price of the same vehicle, but with more options added. We came to an agreement in several days because Muhammed was very responsive in getting back to us during our price negotiations.

spencegrm

Jul 10, 2010

I came to Coleman Honda, because my sister had had good dealings with Colema Toyota in Bethesda. Matt Dillon (that's right) in particular helped me sort out a rather complicated plan which involved some help from family members and a (very good) friend. I ended up with a Civic 4-door, with the options I needed at a good price. And financing that met the situation and was do-able. I've only had the car for a few days, but so far it seems to be 100%. All in all a good solution to my urgent transportation needs. Everyone I dealt with was helpful in moving the process along quickly, important, since my very old vehicle had finally come to grief, and I had no way to get myself to work, which in my world is an absolute necessity. A very good result!

blessing2010

Jul 9, 2010

I was not in the market for buying a new car I brought my previous car from Jim Coleman and was ther to get service done Mr. Kean Thompson was very polite, knowledgeable about the products of the car which resulted in me purchasing a new car.If I had to purchase another vechicle I would go back to Jim Coleman Honda

pjms

Jul 8, 2010

While searching for a new car, we visited Jim Coleman Honda and met Gerald Lewis, a salesman. Gerald was very professional while we considered purchasing a Honda Accord.Gerald and the management worked with us on the pricing we needed to complete the purchase. We are very happy with the price we paid for our new Honda Accord. So happy in fact that we took my sister yesterday and she also purchased a new Accord from Gerald.

aynda

Jul 6, 2010

The salesperson, Jackie Cheng, was very personable and pleasant. Although the whole process of test drive through some negotiation and then the finance took most of the afternoon, the people that we dealt with all made this a more pleasant experience. We were very satisfied with our experience and we drove away feeling good about the deal that we made for our Honda.

maferguson

Jul 6, 2010

My experience with the dealership and their representatives was an all around pleasant dealing. The Staff was professional, friendly, and courteous. They worked with me to get a car that was in my price range. The service department was just as friendly and courteous. This is a great place to buy a car!

rock1

Jul 6, 2010

This is the second car purchased from Jim Coleman Honda,we continue to buy from this dealership as it continues to be the best dealership we have delt with. We always have our cars serviced there also, Gerald helped us with both purchases, the last one being a New Odyssey. When it comes time we'll buy another Honda from Gerald and we only hope he is still working there.

merchant

Jul 3, 2010

I had a cadillac lease I wanted to trade. At the time I was driving a CTS. Once I arrived at Jim Coleman Honda Dealership I was greeted by Gerald Lewis and expressed to him what I wanted to do, he informed me that was no problem, he picked out a New CrossTour and the payments was comparable to my Lease payments. Thanks to Mr. LewisI am now buying instead of leasing and am very pleased with my purchase.

cuozzox

Jul 2, 2010

Very friendly and professional dealership. I was recommended by a friend and would definitely recomment to others.When purchasing my new car, they were very thorough about explaining all the features included and the financing process was easy, quick and efficient.

Hondaplease

Jul 2, 2010

This is the third car purchased from Jim Coleman. We continue to buy from this dealership as it continues to be the best dealership we've dealt with over the years. We always have our cars serviced with this dealership. Victor Tabinsky sold my new Pilot to me and has spoiled me with his incredible level of professionalism and outstanding customer service. When it comes time, we'll buy another Honda and I can only hope he is still working there. Thanks for everything!

jackie12

Jul 2, 2010

I heard about this dealership from my sister.She said they had a good reputation of helping people with not so great credit.My sister recommended her Salesperson who was Gerald Lewis.My credit is not the best. He told me he could get me into a new car with no problem and he did, now I have a new Accord.

oneill.jimbo

Jul 1, 2010

I had a problem getting out of an Infiniti lease and they helped me get into a great new Accord. Our salesman Victor Tabinsky, was absolutely terrific and was a professional all the way through. In contrast with my previous experience at the local Infiniti dealership and Jim Coleman was much friendlier and took the pressure out of the experience. I strongly recommend seeing Victor, as he provided us with our best car buying experience to date, and I will be going back to Jim Coleman for our next car.

suga

Jul 1, 2010

Great customer service, Ms. Lea was eager to work with me dealing witht the service of my car. She had a good attitude towards working at Honda, she also offered me some water on a very hot day. Jim Coleman needs more people like her to work there. She is so precious!!

SweetGirl83

Jun 30, 2010

Everybody knows the car buying experience can be a stressful one, which is why my recent experience at Jim Coleman Honda was a pleasant surprise. I found the car I was looking for on their website, called in and scheduled an appointment with John, the Internet Sales Manager. When I arrived at the dealership, John was waiting for me out front with the car clean, AC going, ready for a test drive. What a great first impression! The car was amazing and I wasn't there for hours negotiating price. Was out the door that day with my shiny new Accord that I paid a fair price for with no sales pressure from John Panetta. I highly recommend Jim Coleman Honda to anyone else looking for the same type of car buying experience- easy!

Accordftw

Jun 30, 2010

Mr. James artis was very helpful at Jim Coleman Honda. When i walked in he greeted me with a smile on his face and walked me around the lot. We talked about my previous car and what unlined and disliked about it and he showed me to a car that suite my needs/ wants. A brand new accord coupe v6. I love the car and all the extras especially the v6 engine. Still great mileage and a sporty appearance. All at a price that was within my budget. I highly reccommend James and the dealership he helps represent.

agatha

Jun 30, 2010

this is the 3rd car(honda)I bought from jim coleman honda because their price is reasonable and the staffs are friendly especially willy jones. They have a good reputation too. I always recommend this dealership to my friends and family. all i can say is two thumbs up!!!

britr2424

Jun 30, 2010

I went into Jim Coleman Honda's website looking for a pre-owned car and a sales rep contacted me within one hour of my inquiry. He immediately gave me the information I needed to know. I am glad to say we scheduled an appointment the following morning and later that afternoon I wound up buying a car. I was amazingly surprised how easy the process was.

gilly-man99

Jun 30, 2010

Every question was professionally and quickly answered. The dealership notified us immediately of the available vehicle and accurately described it's condition. As far as used vehicles go, this Honda is the cream of the crop. Perfect condition, very well maintained, a solid CarFax report. Pricing was very reasonable. Paperwork processing was smooth and hassle-free.

gisellegary

Jun 30, 2010

My experience with the dealership and their representatives was an all around pleasant dealing. I was able to make my purchase without any haggling. The salesman and his management made my efforts seamless with picking out the car as well as financing. He was professional and courteous. I will recommend both the salesman and dealership.

Gizmo516

Jun 30, 2010

Purchased a new honda odyssey on 6/17/10, great customer service, very friendly, great price given with minimal hassle. Able to get the car in the color we wanted customized with the extra options we wanted, and we were able to take it home only 2 days later!

Jdean517

Jun 30, 2010

The best salesman that I ever had. As I enter the dealer, John greeted me with big smile and shook my hand. I felt he is really care for me. I didn't get any press that I got from many other sales people. Before we went to test drive the vehicle, he explained about the performance of it. While we were talking about the price, he didn't push at all. He should be the role model for all automobile sales people. When I was out from the finance office, he made sure to clean my car and gave me a full tank of gas. Once again he explained of the vehicle and made sure that I understood everything of the vehicle. I will recommend John to anybody who wants to purchase a vehicle.

John1939

Jun 30, 2010

I have been pleased from the treatment of Mr Sam Chads , Sales Consultant at Jim Coleman Honda in Clarksville .Very Knowladgeable person with great charisma willing to listen and meet all my needs .I appreciated for the kindness and politeness of Mr Chads , thanks a lot .I have already told to few friends about the fantastic experiance I had at Jim Coleman Honda .Mr Sam Chads , the sales consultant , was way behiond my axpetation .Very rare to find someone like him .Thank you very much .Sincerly , John Smith .

mjm

Jun 30, 2010

I heard this dealership has a good reputation my friend recommended me and i went there to buy a used car and I heard they help a people w/ the bad credit too... and my friend was right the staffs are friendly mostly willy jones. they give me a reasonable price and reasonable vehicle. great job two thumbs up.

nycpa99

Jun 30, 2010

The sales person Willie Jones new the product he was selling there was no pressure. I told him basically what I was looking for and he had 8 different suggestions. He gave me the pros and cons of each car and was very objective. the finance department was very professional and had several different financing options. Overall I was very pleased with the experience and would recommend this dealership.

pamela5764

Jun 30, 2010

He was very friendly and easy to talk to even though I was a woman and it was my first time buying a new car he did not take advantage of me but help me to get the best price.He even went the extra mile to call me to make sure everything was okay after the sale.

pennymoore52

Jun 30, 2010

I was very pleased with the service I received at Jim Coleman Honda yesterday when I purchased my "new" used 2003 CR-V. Willie was patient with all my questions and knowledgeable about the car and some of its different features. I was a little upset that the A/C did not work but he assured me it would be fixed right away. David was also willing to work with me concerning a loan on a car with relatively high mileage. I kept saying, "but it's a Honda, it should make a difference." :) The financial process was quick and painless. The whole process took about 3 hours, which is the shortest time it has ever taken me to buy a car, new or used. I will recommend Jim Coleman to my friends and family. Good job!!

richarduslander

Jun 30, 2010

Willy helped me by a BMW. I thank him for the help and knowledge, but above all the honesty and honor, a quality I deem as very important and necessary. My experience here was exceptional. I will not only buy again from Willy I will recommend him to others. I wish all my car buying experiences were this smooth

sappire2005

Jun 30, 2010

Service was great! Mr. Artis was very knowledgeable on cars. In the past when I purchased cars I felt extreme pressure. Mr. Artis didn't apply pressure. He informed me about the features of several cars and I was able to make an informed decision on what car I wanted. I usually hate visiting dealerships but this was a great experience.

023cooper

Jun 29, 2010

Let me start off by saying that this is the first time I've been treated with respect in a dealership. I had been window shopping for a month and ended up buying from Jim Coleman because of their price and professional personnel. Dabo was very patient with us. He was very kind through out the process. I would definitely recommend Jim Coleman Honda to all my friends.

cleanbowl

Jun 29, 2010

The experience my wife and I had purchasing our new 2010 Honda CR-V was the best car-buying experience we ever had. John Chung was very informative and very professional and courteous in the way that he treated us. The staffs were very pleasant and make this purchase far more comfortable than any purchase we have made in the past. We highly recommend this dealership!

mdtara

Jun 29, 2010

I was buying my first car and was nervous about the process. Being a young female, I don't know anything about cars, I can't haggle, and would have been the perfect sucker for a pushy salesman. Luckily, one of my friends recommended going to RAVI GOWDA at Jim Coleman. He was very knowledgeable about cars and patient with me while he explained the differences between the cars and their features. He took the time to get to know me and tailored his recommendations to fit my lifestyle. He wasn't pushy and I didn't feel taken advantage of at any point. I didn't feel like he was trying to sell me the priciest car or force me to buy extra features I didn't need. In fact, I ended up spending less than my budget. Some of my friends who are knowledgeable about cars and brag constantly about getting the best deal when they bought their cars were shocked at how little I spent on my brand new Civic. I couldn't thank Ravi Gowda enough for making the car buying experience painless and hassle-free. If you don't like being nickle and dimed he's the salesman for you.

ajdelbuono

Jun 28, 2010

The experience my wife and I had purchasing our new 2010 Honda Odyssey was the best car-buying experience we ever had. Victor Tabinsky, our sales associate, went well beyond what we expected in terms of help and assistance, without any pressure to buy at all. The Odyssey is a great vehicle and we love driving it. We always felt good about taking our prior Odyssey to Jim Coleman Honda for service and will do the same with our new Odyssey. We are very happy with the service, support and the vehicle we received and would recommend our friends use Jim Coleman Honda.

careg

Jun 27, 2010

I have leased 1 and bought 2 new vehicles from Jim Coleman Honda. Everyone there is very personable and professional. Sam Chads is a great salesman. He takes what ever time is needed to answer all of my questions. I routinely recommend Jim Coleman Honda to anyone that I know is looking to buy a car.

kcrushdm

Jun 27, 2010

I was quite distraught when I had to bring my car in to have Honda help me locate my lost wedding ring. I was greeted by Richard who was very friendly and extremely helpful. I had complete confidence in the Jim Coleman service team that they would be able to locate my ring for me. After having to remove my front seat and pull the carpet out, they found my ring! I was called immediately by the service technician, Steve Price, and then I received a follow-up call from the service consultant, Richard Berger. Not only did they find my ring, they did not charge a cent! I would have thought after all of the labor it was going to cost me. I will vow to take my car to Jim Coleman Honda for now on. They are professional, friendly, and courteous. I am now getting my ring resized!

musikana

Jun 27, 2010

My cousin just bought a car from Sam Chads, he is very profesional, and knowledgeble in the honda products. I had some issues that were handely timely and efficiently by Leah price in the service departmemnt. I would recomend these two to anyone seeking honest andd reliable service

andria4

Jun 26, 2010

I have purcdhased a vehicle from Jim Coleman before, but this time - I had a very competent salesperson. He found the vehicle that I wanted, had it bought to Clarksville, I inspected, they added the options that were purchased and kept me informed during the whole process. I received e-mails all weekend until I picked up my CRV on Monday (it was purchased on Saturday). I have been notified on several occassions since the purchase just to find out how I was doing and how I was enjoying my new vehicle. This indeed was a pleasant buying, no hassle or pressure experience.

longjohn

Jun 26, 2010

went to jimcoleman Honda to brows at new cars,then we were greeted by a sales man name Moh Dabo in a very welcomming way. Then he ask us the purpose of our visit,we told him that we are just looking and not ready to buy in the next three months.However he shows us different cars of which I ended falling in love with the accord,which I ended buying.It was the best car buying experence I have ever have.All the staff we deal with were great

jenncovey

Jun 25, 2010

This was our second time purchasing a CRV from Jim Coleman and our best experience yet. Matt Dillon was great to work with and I will not hesitate to recommend him to anyone looking for a vehicle. In fact everyone we dealt with at the dealership was great, including the salesman who gave us some toys for our 1 year old son to play with while we were waiting to complete the paperwork. In addition, Matt brought our CRV to us because he knew our kids were getting tired of waiting at the dealership and the vehicle had not been detailed.

lost225

Jun 23, 2010

Went in for some window shopping for a new car. We spoke with a sales associate Daniel Kim, and he was great! He was very thorough with descriptions and comparisons, and helped us immensely in picking out the right car at the right price for us. Highly recommend him. The buying process went very smoothly, and there were no hidden fees or stipulations. All in all, it was a great buying experience, and I will definitely be coming back to Jim Coleman in the future.

ACE2010

Jun 21, 2010

I was looking to buy a new Honda Accord. In a process, I talked to many sales people in different dealerships. Then I went to Jim Coleman Honda, which was close to where I lived. There I ran into a salesman Ravi Gowda. He was getting himself coffee and asked me If I wanted some too. I did. I told him I wanted to buy a new Accord.Honestly, I was not going to go home with a new Accord that night, and the reason is that as soon as I feel being pushed by a sales person to buy - I get up and leave. THAT NIGHT I BOUGHT MY ACCORD FROM RAVI GOWDA! What Ravi offered was very high professionalism, knowledge, willingness to go above and beyond to give you the best buying experience possible. He offeres EXCELLENCE.So, go and find it out for yourself!! Ask for Ravi Gowda.

krenee

Jun 21, 2010

Kean Thompson was extremley helpful in my decision to purchase my new Honda. He answered all of my questions and understood exactly what I was looking for. Ensuring I was comfortable was his main goal and that is quite commendable. I would highly recommend this dealership to anyone making a purchase because they really have #1 service. They have a long lasting customer in me.

Blaxima

Jun 18, 2010

Great experience buying a new car at this dealership. Daniel made everything I wanted in a new car possible. Reasonable financing and a great staff really made it easy for me to pick the car I wanted. Thanks for everything I will be purchasing from you guys in the future also

gl.praveen

Jun 17, 2010

The first reason to go into this dealership is the price. It was best price offered to us for 2007 used odessey. The employees were of great help. Ravi gave us the best deal possible and very helpful throught out our experience at the dealership and even after that.Our overall experience was great and have already recommened to our friends.

iamjae

Jun 17, 2010

Daniel was very friendly and helpful. He answered all of our questions and did not hesitate to go back to his manager with our requests. He understood our intentions and our wish to shorten/eliminate the negotiation process. I have referred several people to him and will continue to do so.

gregl

Jun 16, 2010

Anyone can have a good experience once, but at Jim Coleman Honda I have had CONSISTENT GREAT SERVICE OVER THE COURSE OF TWO YEARS since I started brining my 2007 Honda to them for Service (routine maintenance per service schedule). I did not but the car there, so I was a new customer for Service only. They made me feel like I had been a long time customer! The Service person I have dealt with, a Richard Berger, has consistently gone out of his way to accommodate my busy work schedule, and to advise me on the best course of action for keeping my car running great. I highly recommend Jim Coleman and their excellent staff.

Blessed1

Jun 15, 2010

Wonderful service with excellent customer support. I am extremely glad I did business with this dealership and I would definitely recommend friends and family. Buying a car can sometimes be a very stressful experience, but I must admit the car buying experience I had at Jim Coleman Honda was GREAT!

hvivian

Jun 15, 2010

The customer service, friendliness, and overall atmosphere I experienced at Jim Coleman Honda was tremendous. As a first time buyer I had many concerns on making such a major purpose. The entire staff there was very informative as well as patient and understanding in regards to all of my questions. The process was quick and painless, and I got a better deal than any of the other dealerships I visited. I would highly reccomend to anyone looking for a new car.

chriscanali

Jun 13, 2010

Our salesman, Jackie Cheng, was a pleasure to work with. He made the experience easy for us and we walked away happy with the price. We were looking for a specific trim level and color and he made sure we got our perfect vehicle. The other folks we worked with at Jim Coleman Honda were also very pleasent and helpful. I'd definatly recommend Jim Coleman Honda.