Used Cars for Sale at Jim Keras Subaru in Memphis, TN

JJ

Dec 10, 2015

Good selection of new and used cars, no pressure, staff was informative and easy to talk with to get answers to my questions. Probably the best car buying experience I have ever had and I am 63 years old so I have had plenty of previous experiences. All this on a day where it rained the entire day. I would recommend visiting this dealership when car shopping and judge for yourself! My intention was to buy a new car but I found a 2013 with twenty five thousand miles on it that fit my needs and budget better. Clean inside and out, even the engine.

Alison W.

Sep 10, 2015

Our first experience with both Jim Keras and Subaru was delightful. We received very patient, informative and helpful customer service from Chris Hitching and his colleagues. They listened well and found us a great car at a fair price.

Mike in Jackson

Sep 12, 2014

I have purchased cars at many different dealerships in my lifetime, and I've never been treated better than at Jim Keras Subaru. My salesman was Chris Hitching and he was never pushy - I hate pushy salespeople! His primary concern was to make sure that I bought the car that was best suited to my needs - even if it wasn't a Subaru! I ended up buying a new Legacy sedan, and I love it! Mr. Hitching was clearly well-educated about his product, he taught me many things about the car that I didn't expect, and his enthusiasm for all things Subaru was infectious. Hopefully this Legacy will last for years and years, so I won't be in the market for a while, but I can recommend Chris Hitching and the Jim Keras Subaru dealership without reservation.

terrypm

Aug 27, 2014

I was dealing the salesman Chris Hitching on purchasing a used 2013 Subaru Outback. I did not purchase it when I first contacted Mr Hitching because I wanted to talk it over with my wife before making a decision. Mr Hitching called me on Saturday afternoon and inquired where I was in the buying process and to offer me a lower purchase price. After talking with him a few minutes, I accepted his purchase price. Mr Hitching then told me since it was late in the day could I complete the transaction on Monday. Mr Hitching then told me he was going on an Alaskan cruise vacation starting Monday and his manager Dave Ellison would handle the paperwork on my Outback. Mr Hitching told me he was going to put a sold notice in my car and inform Mr Ellison about coming in and signing the paperwork on Monday. I called Mr Ellison on Monday morning to set an appointment to complete the paperwork and Mr Ellision said he sold the Outback that morning. I told him that I actually agreed to purchase it on Saturday and I was to call him today to set schedule a time to do the paperwork. Mr Ellison then told me he had sold it to someone else because Chris Hitching had failed to notify him that I was purchasing it. He said it probably just "slipped his mind" since he was anxiously awaiting his Alaskan vacation.I told Mr Ellison that was a poor way to do business and a sure way to lose me as a customer. Mr Ellison said he was going to talk to Mr Hitching when he returned from vacation and give me a call. I am still awaiting the return phone call.Jim Keras Subaru claims to be the Mayor of CP. Based on my dealing with this dealership they are lower than the Dog Catcher of CP and they will never earn my business! Hopefully with me sharing my experience another Subaru buyer will not experience what I did.

Denny

Aug 27, 2014

I was dealing the salesman Chris Hitching on purchasing a used 2013 Subaru Outback. I did not purchase it when I first contacted Mr Hitching because I wanted to talk it over with my wife before making a decision. Mr Hitching called me on Saturday afternoon and inquired where I was in the buying process and to offer me a lower purchase price. After talking with him a few minutes, I accepted his purchase price. Mr Hitching then told me since it was late in the day could I complete the transaction on Monday. Mr Hitching then told me he was going on an Alaskan cruise vacation starting Monday and his manager Dave Ellison would handle the paperwork on my Outback. Mr Hitching told me he was going to put a sold notice in my car and inform Mr Ellison about coming in and signing the paperwork on Monday. I called Mr Ellison on Monday morning to set an appointment to complete the paperwork and Mr Ellision said he sold the Outback that morning. I told him that I actually agreed to purchase it on Saturday and I was to call him today to set schedule a time to do the paperwork. Mr Ellison then told me he had sold it to someone else because Chris Hitching had failed to notify him that I was purchasing it. He said it probably just "slipped his mind" since he was anxiously awaiting his Alaskan vacation. I told Mr Ellison that was a poor way to do business and a sure way to lose me as a customer. Mr Ellison said he was going to talk to Mr Hitching when he returned from vacation and give me a call. Now over one month later I am still awaiting the return phone call. Jim Keras Subaru claims to be the Mayor of CP. Based on my dealing with this dealership they are lower than the Dog Catcher of CP and they will never earn my business! Hopefully with me sharing my experience another Subaru buyer will not experience what I did.

Old Car Left Me Stranded

Jan 20, 2014

First time buying a car, and they were really helpful. I love my new Impreza! The customer service was great, and they made the process as painless as possible.

Jeff McCollum

Aug 23, 2013

We called Mr. Godfrey from our home in Texas because we found a crz at his dealership that was less expensive than anywhere in the country. Brian picked me up at the airport when I flew in got me in and out with his finance manager in less that 20 minutes and even took me to lunch afterwards. Brian and his manager David treated me fairly and I never felt hassled or uncomfortable. I will be looking to them when we buy our lexus!!! Jeff McCollum

JimTrain

Aug 23, 2013

I worked with the "bald guy" also known as Brian Godfrey on the purchase of our used Kia Sorento. Not only was he a pleasure to deal with on the phone, he made sure we were in and out in under 30 minutes. He even called us later to make sure we made it home safe as it was storming outside. I will certainly deal with team Jim Keras again and if you want an easy experience grab their used car guru the bald guy.

Aj1987

Jun 17, 2013

So I live about 110 miles from this dealer and I called and talked to vinnie and he gave me a rough estimate on a trade in for my vehicle and he finally talked me into driving up there so when I got there they haggled around for about 2 hours then finally came and said well the down payment is way away from what u wanted to put down. So I look at how much they allowed me for trade in was a rediculous blue book value and he assured me it would be over that but in the end he lied just to get us up there and I won't ever even attempted to do bussiness there ever again

Disappointed in Memphis

Apr 16, 2013

I am extremely disappointed in the ability to have my vehicle repaired at Jim Keras Suburu in Memphis Tn. I have a fuel pump failure at only 43,000 miles. The vehicle was at their service department by 330 pm on 16 Apr and I was told the fuel pump would not be to Suburu till Fri!?! That is UNACCEPTABLE customer service in todays day and age. You can tell me all you want that it is about my warranty, etc BUT to not have a fuel pump on hand and not be willing to have it overnighted is a failure on your part. I do love my car and the service department personnel there are good but they said their hands were tied by Suburu USA. They need to rectify this situation. I will make sure that everyone I know is aware of the lack of quality service at Suburu and they should, at a minimum, look to other companies. My son's recommendation is Hyundai. It is truly unfortunate this was not taken care of on the lowest level and please get back to me.

RMichael90

Jul 1, 2012

Mr. Horner was a wonderful person to work with. However, his managers that are responsible for negotiations are scam artists. I looked at a car they had priced at $18,480 the day before I went on vacation for a week. This was at the Jim Keras Nissan lot. I told them I'd be back in a week and wanted to make an offer. I got back and they moved it to the subaru lot, and told me it was $19,900. Little did they know, I printed out the vehicle before I left and was watching it all week at that price. I called to check on it the day before to make sure it was still available. Apparently overnight they jacked the price up and tried to sell it to me the next day. I have pictures of my documents to prove they tried to rip me off. I would absolutely buy a car from Mr. Horner, if he was at another dealership.

Flower gardener

Mar 18, 2012

Very easy for a nerve-racked first time new car buyer.Friendly personnel put me at ease and helped me along the process,while answering all the questions I could think of!

johnjuan

Nov 22, 2011

We purchased a Subaru Outback. Went back for a service/oil change. I left the car for the day. When I returned that afternoon the oil and service had not been completed. I asked them what was taking so long and the customer service agent danced around the subject. I turned around and they were driving my car on to the oil rack. Jim Keras should lose the Subaru end of the Dealership. They are unprofesional and the only Subaru dealership in Memphis. Stay away from these people.

Happy Outback owner

Aug 7, 2011

The care and sincere concern of Dave Ellison is the reason that I was swayed more to buy my new Subaru Outback. He treated me more like family than a customer. He made sure to find answers to all of my questions and was honest with me even when he did not know the answers. The comfort I felt with him made me feel easier about purchasing my car because I knew he would take my disappoint personally.

T. Houston

Apr 14, 2011

While I was shopping for a used car a gentleman named Rodney Tatum helped me review several options, I noticed the new Altima, I really liked it, Rodney introduced me to Mr Larson at Jim Keras Nissan, Mr Larson was most helpful and easy to work with, as was Ms. Binder processing the paperwork.

barryrupp

Feb 9, 2010

lots of add on charges not requested or explained(customer service fee $169, processing $369, and 3 local taxes and we live in AL) No warrenty although they did fix an oil leak 300miles driven. Anti lock brake problem,"we will call you back _still waiting. Good price, friendly people,slick business office