Used Cars for Sale at Joe Machens Nissan in Columbia, MO

mac49

Aug 18, 2016

James Williams and Matt stein were great to do deal with, answered all questions and concerns and glad to do so, a pleasure doing business with Joe Machens Nissan.

Robert Ploudre

Jul 29, 2016

It was an excellent sales experience with James Williams in the purchase of my new 2016 Nissan Frontier truck. James is amazing and great salesman.

schadrack74

Jul 24, 2016

Adam is a good man and extra ordinary, because he really has notions of manangement, it makes our task easy to get cars on credit, good quality, he can convince customers, he knows to sell the brand of the compagny " JOE Machens" he knows defend the company and customers, it puts the very customers at ease.

cheyanna16

Jul 21, 2016

Adam Hall from Joe Machens Nissan was absolutely amazing! It was my first time buying a car, so I was very nervous. Adam was kind and highly helpful. He let me know that he was going to help me as much as possible, which was great to hear. I love my new car!!!

lowes101

Jul 21, 2016

Nick was incredibly helpful. I've delt with quite a few cars salesman at Jo Machens Ford, Mitsubishi, and Kia. My experience was not very great with them at all, but at Nissan, it was wonderful. Being a picky person, Nick stuck through with me helping me finally decide on a car& I love it. He wasn't pushy at all either, like most car salesman are. I most definitely recommend him to EVERYONE. You can tell he loves his job, and is there too help, as well as cares about every client. Thank you SO much to Nick!

MikeY1987

Jul 21, 2016

I'm a travelling comic and work a full time job. When my jeep (RIP) decided to go to the big garage in the sky I was not only immobile but losing money. My ability to get from point A to B is what makes my life possible. I have never been in a place where I thought a new car was an option, much less what to do to start the process. Nick Hopkins was great about setting me up with what I needed and making me feel confident in what I was doing. There was no surprises or attempts to sell me more than what I had to have. I'm back on the road and have never felt better about my vehicle. I have never had a car that I could start and drive without worrying about what would be the next thing to go. I'm so happy with my purchase and trusting this team to get me to the next level.

Nicoledunlap

Jul 21, 2016

Nick sold me Nissan Sentra and he was great!! I love my new car. Thanks Nick for finding me a great car! You're the best!

Olivia1234

Jul 21, 2016

Nick Hopkins did an amazing job finding the perfect car (2016 Maxima) in the perfect color (white) with the interior (camel) I wanted. I would and have recommended him to all my friends looking to buy a new/used car!

Ramirez,jane 22

Jul 15, 2016

Adam Hall was awesome. He was very helpful in finding the perfect SUV for our family. There was no surprises in our loan or payments, he was upfront and honest. He also helpful in a timely manner. Everyone else we delt with was very nice and helpful. Will Enyard also worked to get us the best rate on our loan.

xcoach1313

Jul 8, 2016

My salesperson was very easy to work with. We did everything via phone and text. I live 150 miles from dealership where I traded for a new Rogue.

Konstantin Makarov

Jun 29, 2016

I can't say enough good things about this dealership. My salesman, Adam Hall, went above and beyond in finding me the truck that I needed. The sales and finance managers also did the same for me to get me exactly where I wanted to be with my payments. No matter where I live in this country, I'll always buy my cars from this dealership, and I would encourage everyone to do the same. The inventory has everything you could need, there's no pressure with the sale, and they excel to meet every one of your needs. If I could give any more stars, I would.

CDcunin

Jun 24, 2016

My wife and I were looking for a bigger truck and no other dealership was able to help me out and Brandon Duncan was a huge help on finding us our new truck. He worked with me over the week while I was working to make it fast and pain free when we had time to go see him and had the perfect truck for our needs. He has outstanding work eithics and customer communications. Go see him for your needs.

TSchonhardt

Jun 20, 2016

My wife and I were interested in test driving trucks. At the time we knew we wanted a mid-size truck and just wanted to test drive some of our options around town. When we arrived, we were greeted by Todd and immediately offered water/beverage (it was 98+ outside). He let us test drive new Frontiers on the lot. When we mentioned we were interested in looking at used trucks, he sifted through inventory until he found a truck we were interested in. Caveat was that the truck was located at a different Machens dealership. Todd went to the other dealership and brought the truck to us. He actually did this with several trucks as we were interested in seeing multiple options. It was our first experience buying a new car and we both left the dealership feeling like a good deal was had by all and we werent pushed into anything we werent comfortable with. Id not only recommend Machens Nissan but I recommend working with Todd very professional, nice, and a pleasure to work with.

mommyof2

Jun 17, 2016

We wanted to trade in our armada for a newer version. I searched everywhere and not many dealerships were as helpful as they were here. I looked up the reviews and seen many great reviews for Aaron hall, so I called he listened, understood what I wanted and was able to find what we wanted. We live 2 hours away so we got there about 20 minutes after closing and and the service was fantastic. Aaron really kept our 2 kids entertained while we finished the financing portion. Overall very helpful and went above a beyond.

Tlb44

May 20, 2016

Thanks for getting me in a newer truck and all you did for me to get me the newer truck thanks again for doing that

mac49

May 16, 2016

When I arrived at the dealership James Williams greeted me, asked what he could do, from there I ended up buying a 2016 Nissan pathfinder from James, with the help of Matt Stein, both were great, very knowledgable and made things easy.

nlittle2222

May 16, 2016

Recently came into get out of my Nissan Altima lease and left happy with a used vehicle. I was really unsure of what to expect with getting out of a lease, but Chris Veros and Mike Stein made sure we were taken care of and left happy. Overall, they were great to work with and were not pressuring us into a decision. Their overall goal was to see us happy at the end of the day and they did just that.

heather3

Apr 30, 2016

Third time has definitely been a charm. Even with some really unfortunate luck the last 6 months, these guys went above and beyond to help me purchase a vehicle I am excited and happy about. Big shout out to Adam Hall and Greg Marquis for always taking such great care of me!

Jungers77

Apr 12, 2016

Thank you James Williams and Danh Do at Joe Machens Nissan for going above and beyond to make what we were wanting happen! We have a great family car that will be with us for a long time. Will definitely come back in the future!

happycustomer

Apr 11, 2016

I enjoyed my experience with Joe Machens Nissan and Adam Hall. He got me a good deal on a vehicle that fit my needs. I would recommend Machens and Adam to anyone in the market for a new or used vehicle.

satisfiedallthewayaround

Apr 11, 2016

My family arrived to look at a used vehicle on a Saturday evening, not realizing the dealership had closed two hours earlier. The remaining staff was gracious and eager to help us even after hours. Adam Hall set us up to test drive the vehicle over the weekend and we were sold. I have never had such a positive and straightforward car buying experience. I feel we got a great deal on a nearly new vehicle. The whole process was less painful and faster than going to the grocery store. I can't recommend Adam highly enough for his ability and affability.

Very happy customer

Apr 11, 2016

Adam Hall is AMAZING!!! I was in a bad situation in my life which Adam was aware of and he showed me he has HEART!! He went above and beyond his obligation as a salesman to make sure I was in a car that day!! ADAM YOUR AWESOME!!! I will recommend you and Nissan to all my friends and family!!! ADAM AND NISSAN ROCK!!!

happycustomer

Mar 25, 2016

Adam Hall is an incredible salesman. he went above and beyond his obligations to help purchase a car. I will recommend him and Joe Machens Nissan too many people

Hidininmycloset

Mar 24, 2016

We went in not really intending to purchase but to refinance our current jeep but came out with a four year newer jeep and an awesome experience. Adam Hall and Dan Do really went to work for us. Our interest rate went way down and it saved us lots of money. We loved the fact too that we didn't have to go looking for affordable vehicles. They initially talked to us by phone and had their best deal waiting for us when we got there. I am disabled and use a scooter to get around in so on top of everything else we needed the receivers hitch taken from the original jeep and placed on the new one they not only scheduled it to be done the next day at our leisure but was ready for us as soon as we took it to them. They had this done in less then an hour. It was awesome with these guys and the dealership that our time was not wasted at any point. We hope to send others to experience this great dealership. We will recommend them to everyone. Thanks Adam and Dan! Keep up the good work!

Carnut

Mar 18, 2016

We recently had occasion to look for a specific make and model with packages, etc. When we couldn't find it locally, we went online to Joe Machens as part of our search. When we discovered the car we thought we were looking for, we called to confirm the details. They were prompt, courteous and professional and made the deal happen over the phone to our complete satisfaction.

DJHarkn

Feb 27, 2016

I have never felt more comfortable and confident in buying a car before meeting Donnie. Couldn't have asked for a better experience! I won't go to anyone else anymore!

Grace

Feb 23, 2016

New Years day we were out with the family just had lunch. My 15 year old son and I had been looking for used cars online, mainly craigslist. After about a year he finally narrowed the search to a specific car, years, and color.... Now all that at the right price was going to be tricky. We had found a couple of the cars on craigslist but they were sold every time we called. I looked at local dealerships for kicks and grins (but I knew they were higher in price). Low and behold the exact car, color and year was at Joe Machens Nissan. Wrong price.... To high.... So back to New Years Day after lunch we decided to show Mom and little brother the car we had been looking for and took them to Joe Machens Nissan. We were admiring the car, that's when we met Mike. Mike ask us some questions, I said I had found this car on the Joe Machens Nissan's website, but the price was not even close to Kelly Blue Book suggested retail price. He asked if we wanted to take it for a test drive, I knew my son wanted too. I told Mike, we aren't here to buy a car, but we would love to test drive it. We did, there was a noise, they took care of the noise within minutes. Mike asked if we could meet on the price would we commit today to buy..... I thought..... They were so far from KBB price there is no way. I looked at my wife, she reminded me that we had just prayed in the new year the night before and that we had specifically prayed that God would open up the right opportunity and give us wisdom and discernment. I initialed the paper Mike handed me, I told him if you can offer the KBB suggested retail price I would... He went away and came back a few minutes later and said it was a deal... I about fell over. My son couldn't believe what just took place and my wife again reminded me that God had answered our prayers... He always does, but not always that quickly. Mike was great and the day was amazing, many other things that happened while we were there that was only by the Grace of God. Again, it was truly an amazing experience, one that we will be sharing for many year to come.

Dsngr1

Feb 19, 2016

Last night I purchased a car from the Joe Machens group of dealerships at their truck center on Bernadette Dr. I had a question about the transmission and opened a chat session on their web page since it was after business hours. The chat agent recorded my question and said someone would get back to me in the morning. I got an email and a phone call from Michael Hartgrove at Joe Machens Nissan this morning. Michael tried to answer my question but said the car was no longer on his lot. He asked several questions. "Did you buy the car?" I replied yes, we signed the papers and wrote a check. He asked what we paid and I told him the amount of $7200. He replied "I could have sold it to you for a lot less". I asked how much less and he replied $6800. I told Michael that I would discuss this with the other salesman that sold me the car. I was very disappointed with this level of service from a Joe Machens team member. I simply will never buy a vehicle from this business again.

Fountainas

Feb 1, 2016

Josh was very helpful with assisting me in finding a vehicle. I had began my search about a year ago and did not find anything I liked and he recently found a vehicle which fit me perfectly. I am from Kansas City, so I was unable to actually test drive the vehicle, or see it in person. Josh ensured he sent me pictures and told me everything about the truck prior to me making my decision. When I received the truck, it had everything I expected and drove just as smoothly as he explained. His time and assistance was excellent and I would definitely recommend Joe Machens as well as Josh, to both Columbia area residents and out of state residents. Thank you for your help Josh!

egilberg

Jan 31, 2016

James was very helpful. We told him our budget and he showed us things within that and under. Most of the other dealerships were showing us things above our price range and said they could maybe get it lower (which put us at our max budget)...I just wanted someone to be straight with me and listen to me and James did just that. He helped us find a great car and followed up after. I would be happy to use him for our next car! Thanks, James! Tom and I appreciate you.

L3triple

Jan 4, 2016

This makes our 3rd Nissan Murano. James Williams is a very good salesperson. Makes the best deal he can to get what you want and extras if possible. We are from Hannibal, Mo. He has been our salesperson each time. The service department will work with you to their fullest and will fix the problem no matter how long it takes. Bought our first one in 2010.We went in for a tire rotation not to buy a knew car. I made an offer on a car sitting there and it went from there and we went home with a knew car.

scrapperlynnj

Dec 23, 2015

My husband had driven a Nissan Altima as a rental and liked it. We've had great luck with our 2008 Nissan Quest, so went into the dealership on Sat., Dec. 19th ready to purchase. Came out three hours later with the car we wanted, a decent trade-in, and several good incentives on top of it. The whole process was pretty smooth - and entirely painless. Todd Kelley was our salesman, was very patient, helpful, and friendly. My only problem would have been that there were signs hanging everywhere - on every cubicle, front windows, etc., about a special holiday promotional - Mall gift card or a month's rent - but we were told it had expired already. Seemed strange there were so many signs up for an expired promo, felt sort of like a "bait and switch" tactic. The really bad thing is...I am still seeing the commercial regarding the same holiday promo on our local TV Station - Channel 8/NBC. If we received a different "special" in place of it, it wasn't fully explained to us. Other than the promo issue, our experience was great.

chicago gal

Dec 22, 2015

We are Illinois residents, and needed to purchase a used car toreplace our Mizzou student's current vehicle.We initially made contact over internet. Michael Hartgroveand Sybil Distler were knowledgable and effectivelyfollowed up with us, so we decided totry Joe Machens Nissan when in Columbia, MO.Michael Hartgrove was very patient, and listened to our needsand our desired price range. We were able to choose from severalnice vehicles, settling on a great VW Passat S.The trade-in and purchase were handled smoothly andprofessionally, and Joe Machens made us feel comfortable witha normally stressful procedure, especially an out of state purchase.Great staff, service and a classy dealer!

rbnbright

Dec 9, 2015

Second car purchased from Joe Machens Nissan, both with Adam Hall.. He's a great salesman, got us the best deals he could and I wouldn't go anywhere else if I needed another car. My daughter also purchased her 1st car through Machens and Adam Hall.

sheshe22487

Nov 28, 2015

I honestly didn't think I was going to get into a car but Adam and Joe Machens proved me wrong. They have always been good to my parents which is where they purchased there cars too. So I thought I would try them and glad I did. Thanks guys!!

gypsymo

Nov 26, 2015

Dave Cunningham was very patient and helpful. Went beyond call to get me what I needed. He took very good care of me. Would deal with him again. Great guy to do bussiness with!

britmthie05

Nov 22, 2015

I bought a car last week from JM Nissan. Todd Kelley was my salesman and he was great. He knew exactly what I wanted, and I bought the second car he showed me. I knew instantly it was the car for me. I went and looked at one other dealership, and immediately went back to Nissan to buy my 2015 Nissan Sentra. The finance guy was great as well, he made signing all the paperwork less stressful than I imagined it would have been!

kajah

Nov 17, 2015

Slater is a great guy and I would recommend him for anyone searching for a new car. When I am looking for a new car I will be sure to contact him!

diane622

Nov 14, 2015

I found myself in the market for a new car, and my brother said he had a good experience with Adam Hall at Nissan, and check it out. So I did! Being a Chevy person, I never expected to be buying a Nissan, but Adam told me to test drive the Altima and Sentra, and the Altima won! Adam knew I liked the red color, and sent his men to get a red one for me to test drive, and he worked out a deal that even surprised me!! Thanks to my brother for turning me on to Nissan, and a big Thank You to Adam for going that extra mile to put me in my beautiful new red car!! Thanks for the great experience, Adam!!

JWA

Oct 29, 2015

My wife and I were interested in a Nissan Murano and went to the Joe Machens dealership here in Columbia, Missouri. A salesman, Todd Kelly was standing outside the front door of the dealership and I asked him where to find a salesman that had been recommended by a friend. He stated that it was the salesman's day off. I asked him several questions and he told us he would be glad to show us the Murano. After about 15 minutes I asked him if he was a salesman and he said he was and glad to help answer questions since the salesman we asked for was not there. He was patient, extremely knowledgeable and polite. We were so impressed with him that we bought the car through him. He stated that since we mentioned the other salesman, he would share the commission with him. There was absolutely no pressure and Todd Kelly , being an x Service department mechanic, know everything about the Murano. GREAT CAR BUYING EXPERIENCE. I had done my internet homework and we agreed on the trade-in value of my present car and what it would cost me to buy the new car. I told them the difference I wanted t pay and we agree upon a price. JWA

jcollins

Oct 27, 2015

Adam Hall was our sales consultant and provided a "relatively" easy vehicle buying experience. We are glad we decided to stop by that day and look at the inventory. There was little to no pressure, which lead to a easy choice of purchasing a vehicle from Machens Nissan. Greg Marquis helped us stay close to our budget and it all worked out in the end. Thanks! Jason Collins

hjmlove57

Oct 9, 2015

Had a great experience with John Milletics at Machens Nissan. He listened to what I wanted from the beginning and helped me find exactly the right car, John is friendly, laid back, and very easy to work with. I also had a great experience with finance guy. I buy two car and he did upstanding job looking the best price and take care me and my wife. Thank john for every think.

Mike

Sep 16, 2015

I just purchased my second vehicle from Joe Machens Nissan. James Williams, sales consultant, was knowledgeable and low pressure and made the whole process less intimidating. I would certainly recommend Joe Machens Nissan and James to anyone looking at a new Nissan.

M2

Sep 13, 2015

After a great deal of searching for, looking at and test driving smaller SUV style auto's, the 2015 Nissan Murano at Joe Machens Nissan in Columbia, MO is far above other brands and dealerships. A huge THANK YOU goes out to Todd Kelley for his professionalism and patience. Todd handled the details with ease, making the process less intimidating. I am tickled pink with my new drive, I found my Murano Mojo:)

Andy

Sep 10, 2015

We went into the Nissan dealership to purchase a used vehicle. The vehicle we decided on was a Ford Escape,which happened to be at the Machens Super Center across town. We asked the salesman if we could just ride over with him to the other car lot to see it so we could save time,we were told that was against policy that we had to stay at the Nissan lot till he brought the vehicle back,that took approx 30mins to go about 5 miles. After he came back with it and we test drove it we decided that we wanted it. We filled out the paper work and got approved for the loan. Then we had to sit and wait for about 4 hours for the business mgr to get the paper work ready for us to sign. We feel the least he could have done was to tell us it's going to be about 2-3 hours why don't you go have lunch and come back,every time we asked how much longer we were told he's just about done. Finally after we got into his office he was totally rude with us. The salesman we had was very friendly,but didn't make our experience any better. The salesman's name is Scott Glasgow and I would say if he worked at a different dealership I would recommend going to him. The business manager's name is Greg Marquis and I would definitely not recommend doing any kind of business with him. He should not be allowed to interact with the public at all. Therefore I would not recommend Joe Machens Nissan to anyone!

sharbear1

Sep 10, 2015

My husband and I came into to look at vehicles-just looking. Worked with Dave Cunningham-told him what we were looking for and he made it happen. Very helpful, fun to work with and we had a great all round experience! I purchased my car on Monday and went back on Wednesday same week and my husband got his truck! Very pleased with service!

crystal_felkner

Sep 9, 2015

We test drove three cars and I picked the third. We were able to do it all in one place thanks to our sales representative. He got me a really good deal on a used 2015 Nissan Sentra that only had 2000 miles on it. The only thing that could have been better was how long it took to get the car detailed after I bought it. There were many delay's from start to finish. Overall it was an awesome experience for buying my first car. My parents, who accompanied me, said it was the best dealership they had ever worked with, and they have bought lots of cars. They are going to come back to Columbia to purchase their new car in a few months.

tcrow65202

Aug 21, 2015

Dave Cunningham worked with us all week to find us the right vehicle in our budget, he was very polite and awesome, and was very patient with us, in my book he's the number one salesman.

bkb

Aug 18, 2015

Last Saturday we purchased a new Nissan Murano. Our salesman was Dave Cunningham. Even though we had researched the car extensively, Dave provided additional education that led us to purchase this vehicle over others. Since Dave has previous experience as a service technician, he literally new the "ins and outs" of the Murano. Dave was also respectful to my requests for contacting me as we pondered our decision. He was respectful and thorough in all details. Add a fun sense of humor to these qualities of a great salesperson, and it adds up to Dave.Joe Machens Nissan also worked with us to meet our budget with the requirements we had listed for extras and maintenance agreements. We recommend JMN to one and all, if you are in the market for a Nissan.

SparkyTim

Aug 14, 2015

Thanks to James Williams attention and assistance along with the expertise and knowledge of Matt Stein, when I was seeking numbers other dealerships turned me away. JMNissan had staff committed to helping inform me of the product, the cost factors, as well as additional savings available putting my company in a new vehicle with the confidence that all future vehicles personal and corporate will be bought at JMNissan and through James Williams. Could not ask for a greater experience. Greg Marquis made the paperwork a breeze. Loved every bit of the experience.

Kelseyschwim

Aug 13, 2015

I just recently bought my first car from Joe Machens dealership in Columbia, Mo. It was such an easy and fast process! James Williams made everything so easy! He went the extra way to make sure that I new how to work every button in my new Nissan Xterra! Thank you so much James for all your help!

LisaKay

Aug 13, 2015

From the moment we met Dave Cunningham we were hooked. He was friendly, funny and totally made us feel welcome. At no time did we ever feel pressured or uncomfortable. The car we finally decided on was the Nissan Pathfinder and I absolutely LOVE IT! Thank you Joe Machens for a GREAT car buying experience. And thank you Dave for your honesty and trustworthiness.

LUVMYCAR

Aug 13, 2015

James Williams and Josh Elder were great to work with. they both went above and beyond to get me in the car I wanted and to help me get a great deal. I have worked with several dealerships in the past and this was by far the best experience I have had. Very friendly staff all the way around. The GM Carl Young was also very nice.

Acton6

Aug 11, 2015

Smooth transition, quick and friendly. Not the easiest customer, but they worked with me and I left with the vehicle I wanted from the beginning.

jwilliam

Aug 10, 2015

James Williams worked very hard to earn my business, and I didn't exactly make it easy on him. He was diligent in helping me find the right truck with the right options at the best price for me. He was always friendly and always professional and always concerned that my concerns and questions had been addressed. A great salesman to work with.

mazda1973

Aug 10, 2015

I had found a Mazda Tribute online that caught my eye and called the Nissan dealership. Dave Cunningham was very pleasant and helpful and invited me to stop by for a test drive. I liked the vehicle but needed some time to think about it. He offered the chance to keep it overnight and that was an offer that went above and beyond my expectations. That pretty much sealed the deal and we closed on the vehicle the next day. Dave is friendly and nice to work with and made the experience very pleasant. Thanks Dave!

jacobs, jess

Aug 1, 2015

I came to the dealership looking for a 3rd roll SUV. I had the pleasure to work with Dave Cunningham. He gave me a few different options when I couldn't get the car I came in asking for because it wasn't in the budget I set for myself. He took his time helping me to where I didn't feel rushed and answered all my questions and concerns that I had. Dave helped me pick out a used 2013 Honda Accord. I would recommend this dealership to my family and friends. Thank You,Jessica Jacobs

Zac'sFavoriteCustomer

Jul 21, 2015

When looking for a new car, I never thought I would run into such friendly sales representatives. This is especially true with Zac. He is honest, dependable, and does everything he can to ensure you find what you want and that you get everything you deserve for the price you pay. He worked exceptionally hard for me and was very patient- I cannot thank him enough! I would recommend Zac and Joe Machens Nissan to anyone, even if they were not buying a Nissan!

Chevy2025

Jul 19, 2015

I normally do my business at another Joe machens, but this week I chose Nissan. I was in a rush to get my oil change so I made a appointment with Joes machens Nissan. The gentlemen who made my appt. was awesome (Michael) he found appt. right away for me. I had a friend drop my car off because I had to work, when I returned to pick up my car I was not greeted. The receptionist an some other car salemen's were all talking an I had to wait until she said "what can I do for you?" I told her "I was picking up my car. She found my keys an I asked her for a receipt. She said "I don't have it", I asked her was there a way she could get me one. She said "no!" My point is even thought she didn't have access to service because they were close, she could have gave me some opitions. " I can leave a note for someone, or I'm sorry I don't have access to that right now but..... You know.... customer service. I thought of could trust this place because you have some good employees that are family friends but I'm very big on customer service an expected good from you all, 4 employees of yours needs training on how to care for customers better. And it's not social hour at the receptionist desk, when you see customers approaching your surroundings greet them. If they don't feel like they have too then working at Joe Machens Nissan is not for them!

kgkid

Jul 13, 2015

"what a pleasant experience"We went in, saw several trucks, and left quite satisfied. The process was one of the most bearable of any dealer we have run across.Zac Nichols was the most helpful sales rep.I have ever dealt with

madgirl

Jul 13, 2015

Our recent experience was pleasant,friendly, and exceptional. This is our 2nd car and we love it. The after care is exceptional to. James has all was made our experience a great one. Thank you so much.

tamtam

Jul 13, 2015

"what a pleasant experience"We went in, saw several trucks, and left quite satisfied. The process was one of the most bearable of any dealer we have run across.Zach Nichols was an awesome rep.

TimothyCook

Jul 13, 2015

I have not had very good luck dealing with large volume dealerships, I was looking for a truck that not only fit my needs but my budget also. I had the pleasure of dealing with a very patient and knowledgeable saleswoman "Heidi Mullins". I looked at several trucks and began to get very frustrated and if it was not for Heidi assuring me that a deal could and would be made I would have left abruptly. While Heidi maintained a professional demeanor and a positive attitude and a non pressuring agenda, she definitely made the sale. Dan in finance also assisted me in a very professional manner and got me the financing I needed. I will be a repeat customer!!!! Thank You to everyone there that made me a very happy customer. especially Heidi!!!

rlavery0809

Jul 12, 2015

Everyone at JMD Nissan were very friendly, knowledgeable, and accommodating! Our dealer, Bobby, made sure he knew what we needed vs what we wanted and went out of his way to give us the best car buying experience. Not only was Bobby great but so was Greg in financing and all the people that greated us! I would recommend JMD to everyone searching for a vehicle!

Donnygene

Jul 11, 2015

Just wanted to leave some feedback on my experience there. Dave Cunningham and Matt Stein worked with me to get a new 2015 Pathfinder. They were fantastic. I looked at 6 different dealerships in Columbia and Saint Louis to find the best deal and what I needed. They both made sure that Joe Machens was not gonna be beat out by anyone else. Thanks for a great experience. Their work ethic speaks volumes about your dealership.Don Smith

GoRogue

Jul 8, 2015

When we pulled up to look at the new rogues the first person that met us was Heidi Mullins. She met us with a great smile. We told her what we were looking for. She was very helpful with all our questions. If she did not know the answer she went and found out from someone else. We liked this very much. When we bought our new car she was very good about showing and telling us everything we needed to know. We would very much tell our friends and anyone else to go to Heidi when looking for a new car.

Kristine's New Nissan

Jul 6, 2015

I love my new car! As I pulled in to the lot I was greeted by 2 salesmen, but I had been advised to see Heidi Mullins, and she made my experience great! Heidi explained every step and was very patient and thorough. I did not feel pressured at all. Heidi was friendly and answered all my questions about financing. As this is my first new car, I had a lot of questions about how things worked in my car and Heidi got into the car with me and went through the car answering all my questions. I would recommend Heidi Mullins to any of my friends and family!

JessicaL

Jul 4, 2015

Had a great experience with Zac Nichols at Machens Nissan. He listened to what I wanted from the beginning and helped me find exactly the right car, which had to be driven in from out of state! Zac is friendly, laid back, and very easy to work with. I also had a great experience with finance guy, Danh Do. He was friendly, quick, and I was very pleased with our ending interest rate & payment! I'll recommend Zac, Danh, & Machens Nissan to all of my friends and family! Thanks for the great service!

RogueLover4Life2015

Jun 30, 2015

John Milletics was just so adorable to work with. I put in an inquiry online and he responded within 10 mins and even offered to pick me up at my home with a cup of coffee. Top knotch service. He found the exact Rogue I wanted they had it in stock and I picked it up that day. Got a great deal too. Thanks John. Even Pinched his cute cheeks. Thank you so much John, you are the best.

TW

Jun 24, 2015

Our salesman Todd Kelley was very knowledgeable about vehicle and willing to help us with every aspect of purchase. Vehicle discounted price, vehicle quality, trade in and 0% financing made this an easy decision.

Heathercda

Jun 22, 2015

I just wanted to give out xxxxx to my car salesman, Adam Hall. He was so awesome during my first new (used) car buying experience that I called him again when I was ready to get into something newer.Just like before he was there to listen and didn't make me feel like I was being pushed into anything I didn't want. He spent time helping me out, even on the short notice I had given him. I was in and out within reasonable time and was able to continue my extremely busy day! If you're looking for a no nonsense salesmen he's your guy! Thank you, Adam!!

midnight10

Jun 21, 2015

We had a very pleasant experience even though it was a rainy day. We went in and were immediately greeted by friendly staff, he took notes on what we wanted and our price range and went out and picked out several vehicles for us and brought them under an awning so we wouldn't get wet. He picked out a 2013 Ford Fusion which we absolutely love! Because of the rainy day we were able to negotiate a better deal... Very pleasant painless deal! Thanks

PatyBo

Jun 16, 2015

My husband and I had decided we MIGHT want to trade our Altima....which we loved but wanted a bigger car. I had liked a used Murano I had seen about a year ago so we decided to just drive one. Well ......on Saturday we drove one and on Monday I drove one home to keep! Zach Nichols is an excellent salesman!! He was very informative...honest...and personable. It just doesn't get any better than Zach!! Casey Wilson was great with our Altima....answered questions......went above and beyond when I had trouble with the navigation! I look forward to working with him again with the Murano! Steve Priest helped make out day!! Greg in finance was great and had us out in quick time!! Everyone we have worked with at Nissan has been super!!

altimahappy

Jun 10, 2015

Bought a new Altima and was the best car buying experience ever. My sales person Heidi was so willing to listen to what I was needing and wanted. She did everything she said she would and I did not feel pressured. Will continue to tell everyone what a great experience it was. She also has called to follow up with me to make sure I was happy and has already set up my maintenance schedule. Thanks Heidi. Also the Finance guy Greg was awesome. The whole experience was great. Machens Nissan has defiantly earned my business from here forward.

Fusion Mama

Jun 3, 2015

Decided to trade my car in, checked Machens website and found several vehicles that I wanted to find out more information.Emailed James Williams and less than 4 hours my husband was test driving the first selection. That vehicle was not for me so James brought over the next one on my list, and I loved it. After some back and forth we finally reached a deal. I love my car and my experience was awesome. If your looking for a Nissan or any other vehicle, remember Joe Machens and James Williams.

beckyb

Jun 2, 2015

A huge thanks goes out to Dave Cunningham! He helped me immediately as soon as I drove up to Joe Machens Nissan! After analyzing what I wanted in a vehicle, he went to work finding the best car for me. I so appreciate all of his hard work! And, I love my new Nissan Versa Note! Thank you, Dave!

LubaH

May 25, 2015

It was a quick deal. Helped us out with everything we needed. Awesome attitude. We will recommend to our friends. Great coffee and great cheese burgers.

patriciahudson22

May 24, 2015

I took my daughter shopping for a used car and after meeting Zac Nichols during the process, I knew when I needed a new one just a few months later that I wanted to work with him again. Zac is honest, informative, and truly listens to his customers before, during and after the sell. Best car sells man I've ever worked with.

sherry

May 20, 2015

I didn't really know what I wanted to buy when I started shopping around. James patiently explained all the options on the various models, let me take them home several times to see how they felt on my normal route. When the time came to buy, the process went smoothly. Thanks!

Andrea W

May 14, 2015

Went in just to look wasn't really going to buy, told the sales man (Todd Simms ) this also and still he was willing to stick with us and answer our many many question . We felt no pressure , he didn't try to rush us into something we didn't want like some ,, and so we were able to look and found exactly what we wanted and needed for our needs , walked out with a 2015 and very excited Thank you very much Todd Simms !!!

david326

May 9, 2015

I bought a Nissan Titan from Joe Machens Nissan about 3 years ago and was so pleased that we just bought a Murano to add to our family. The process was so seamlessly smooth and the service that was provided by our salesman, James Williams was unsurpassed. I would highly recommend this dealership for your future purchases and please ask for James Williams!!

bluedsm

May 6, 2015

I walked into the Nissan dealership with a feeling of uncertainty and uneasiness in my stomach, nervous because I was considering purchasing my first new vehicle. As I walked through the dealership I was greeted with a warm, and friendly smile from Zach Nichols. Zach sat down with me and explained every detail of my transaction, he explained things to me in a way that even I could understand what I was getting into. Zach then went out of his way to find the exact color/model of the car I fell in love with. I couldn't be happier with my purchase. Thank you Zach! You truly made my car buying experience one to remember!

TheHammer

May 6, 2015

I recently bought a vehicle from Joe Machens Nissan and after the experience, I decided to buy another a few months later! My salesman was the best. He listens to what you say, makes it happen, and gives you his full attention. Thanks, Zach! Next vehicle I buy, I'm coming back!

5McCutcheons

Mar 3, 2015

We recently purchased a Dodge Ram Truck from Joe Machens Nissan and were beyond pleased. We live in KC MO and Pat Darby worked with us to find a truck that would meet our needs and far exceeded our expectations. Pat made sure he was available for any questions and definitely took care of any concerns we had. Not only were we pleased with Pat, our salesman, but also our finance guy, Mike Vanella. He was friendly and helpful - very pleased with our experience! So pleased in fact, that we came back a week later to trade in our 2nd vehicle for a Dodge Journey!! They were able to find what we wanted AND stay within our budget! Will definitely refer friends and family - our loyalty lies with these guys (specifically Pat and Mike)!!!

rbarte88

Feb 22, 2015

excellent experience and great sales rep. pat darby was very informational and very interested in getting me into a great truck. will definitely comes back again. thank you, ryan barte

tjadkins

Feb 9, 2015

Yet another great buying experience with Adam Hall. Very polite and professional, Mike Vanella took care of us in the finance department and I appreciated his quick and efficient handling of all the paper work. THANKS GUYS!

Darla

Feb 3, 2015

Navigating the countless options available when searching for a used car can be an overwhelming chore and huge commitment financially. Pat Darby was patient, informative, helpful, and honest his nonaggressive approach made it easy for us to decide who it was that we wanted to do business with.We had an issue with the Bluetooth in the vehicle we had decided to purchase, Michael Hartgrove, in service went out of his way to assist us and was incredibly helpful making it seem as if we were his only customer. It's nice to know if we ever have another issue he will insure we are taken care of.Greg Marquis was a pleasure to work with as well with his friendly nature and easy going attitude this made our experience at Joe Machens Nissan a great one from start to finish!

jrcraig88

Jan 19, 2015

Was sold a car+ warranty when it came time to work on my car they told me I never had a warranty showed them all paperwork & financing and they still denied it and told me I had the wrong contracts even after showing them my online account information from capital one finance.

tandrbrat

Jan 17, 2015

Our experience at JOE MACHENS has always been GREAT! Thank you Scotty and Greg. We RECOMMEND these guys for all your NEW CARS needs. Thank You

Carol Fugett

Jan 5, 2015

I recently purchased a new Nissan Rogue, the second car I've purchased from Machens. I have always been very well satisfied with the service department. Very organized, professional and friendly. James Williams was my salesman for my Rogue and I couldn't have been more pleased. Even though he was quite busy with other clients, he always acknowledged me when I just dropped by unexpectedly and treated me as though I was his only client. James' sales approach was just what I wanted. He made sure he found exactly what I wanted and didn't pressure me unnecessarily with continuous phone calls. He was most pleasant to work with. I will definitely recommend James to anyone looking to purchase a car!Carol FugettColumbia Mo

RichardMurray

Dec 27, 2014

After delivery, we found a nail in the tire. The sales manager authorized a new tire instead of a repair so I would have a truly new tire. This is why I just purchased my second Maxima from this dealership and three cars total from Machens. I did not need a full orientation to all the features of the car as I was updating from a 2011. Great folks here and I service my 2013 Ford here because I like and trust these folks from top to bottom. Located car on internet, called the internet manager John Milletics, made an offer, he pulled my prior paperwork, made an appointment, and sold a car just that simple. thanks all.

Carlton Jackson

Dec 22, 2014

I liked the personality of my salesman, John Milletics. He made the purchase go swiftly and smooth. This is why I come back to Machens. Thanks John.

Justin Wallace

Dec 16, 2014

I am so impressed with John Milketics and your dealership. I have given your info to many people. Thanks you for this amazing experience. John was very professional and amazing. Leah

Giulia Lino

Dec 13, 2014

Had a great experience at Nissan today, Adam and Tony really helped us out! They were friendly and helpful and definitely made the process easy. Would recommend.

kathy Martin

Nov 12, 2014

I couldn't be more pleased with my new Sentra and the good feeling I left with on Saturday from Joe Machens Nissan! Shawn Siebuhr took a lot of time with me and understood right from the start exactly what I wanted.

Grandma56

Nov 11, 2014

James Williams was our sales person for our first purchase from Machen's Nissan. He went above and beyond to find exactly what we wanted. His attention to detail and personal service is exceptional! If the vehicle that you want is not on the lot he will find it for you. The service doesn't stop after you drive off of the lot. I would recommend James and the finance department to everyone I know! We have bought quite few cars and trucks in our married life and by far this was best experience I have ever had due to James taking time to ask questions and then trying his best to fit our needs and wants. We would recommend James and his team to anyone that is looking to buy their next vehicle.

4haneys

Nov 10, 2014

We just bought our 2nd new vehicle in less than 30 days from Josh Elder at Joe Machens Nissan. Again it was a smooth, no hassle, and no pressure transaction. We told Josh what we wanted and he and his team made the deal happen at a very fair price. We will definitely contact Josh for all of our vehicle needs in the future. Greg Marquis made it quick and easy doing the paperwork. Thanks again to Josh, Greg, and the Joe Machens team!!

Donnalcallahan

Nov 9, 2014

My husband and I bought a nissan altima at Joe Machens Nissan and we are very happy with the deal we got. Pat Darby was so pleasant to work with, and Mike Vanilla approved the best price possible for us. We highly recommend this dealership and will purchase our next vehicle from them. Altogether a great experience and the first new car I have ever driven off of a car lot!!

Sarashjo

Nov 8, 2014

We went into this dealership with a clear idea of what we wanted and the price we were willing to spend. Our salesperson seemed to listen and went to bring a car around for is to look at. The car was exactly what we wanted but newer and nicer than I thought I could afford. As I was getting in I asked the price. The salesperson indicated that he wasn't sure but that his boss had said it would work out. Excited, I started the test drive and liked it even more. I really wanted this car by this time. When we sat down to talk numbers I found out the car was $5,000 over my budget and would be $100 over my monthly payment cap. Sure, I could have turned back at this point, but I went ahead and purchased the car. If you are someone easily persuaded, go prepared with your guard up and find out the price of the car before getting in it!

dharvey72

Nov 6, 2014

This is the 4th vehicle that we have purchased from Joe Machens Nissan. James Williams was our sales person for each purchase. He goes above and beyond to find exactly what you want. His attention to detail and personal service is exceptional! If the vehicle that you want is not on the lot he will find it for you. The service doesn't stop after you drive off of the lot. Anytime I have every needed anything James has been right there to handle everything. I would recommend James and the finance department to everyone I know! I have bought a lot of cars and trucks in my life and by far the best experience I have ever had has been with James and his team.

hutchinsonl

Nov 6, 2014

I had an excellent experience buying my Chrysler 200. Josh Elder was excellent and I did not feel like he was just trying to sell me a car. He wanted me to put me in something I wanted and liked. However, I love my new car!!! Thanks Josh!!!!

Kalih

Nov 6, 2014

We recently took the 4 hour drive to trade vehicles. We worked with Adam Hall an his sales manager mike. Couldn't have asked for a better experience with kinder people. In the end I drive home in dream car! If your in the market for a new or used vehicle, Adam hall is the way to! Can't say enough good things about them! Thanks again guys! We will be back!

4haneys

Nov 5, 2014

Our experience with Josh Elder at Joe Machens Nissan is by far the best we have ever buying a vehicle. We told Josh the vehicle we wanted and he went out and found it. He is not your traditional 'pushy" car salesman. Most importantly, they sold it to us at a very fair price. We no longer will dread car shopping like we have in the past. Thanks Josh and Joe Machens Nissan!

akimbley

Nov 3, 2014

Josh is great to work with! He does everything possible to make sure the customer is happy. By far the best! We are very pleased with how great Nissan excels at getting everything done in a timely manner.

Mardell Schreckhise

Oct 29, 2014

I purchased a 2011 Nisan Frontier and was treated great from the very start. Josh Elder helped find the best truck for me, I love my mid-sized truck. Later that same day Adam Hall helped to also get a wonderful 2009 Dodge Ram 1500, also a great truck. Danh Do was fantastic in the finance department also. I will send everyone I know that wants to buy a vehicle to these guys. Thanks for such great service!

kakajg2002

Oct 26, 2014

We just purchased two vehicles at Joe Machens Nissan - overall it was a great experience! Being from a rural area, we completed most of our deal online and then finalized everything after test driving the vehicles we were interested in. The best car experience we've had - especially considering we did a double car deal and had two trade-ins. Great job to Michael Hartgrove, our salesman too!

hmwooldridge

Oct 20, 2014

We were pleasantly surprised by the sales approach of James Williams. He was patience and not pushy. He worked to find the vehicle that we were interested in purchasing. Once we bought the vehicle he explained the vehicle's bells and whistles.

Cojo88

Oct 19, 2014

This would be my second car I have bought from James Williams my first car was a 2011 Nissan Maxima in the car that I just bought is a 2015 Altima SL! I would highly recommend this dealership to anybody with all sorts of credit situations!! I like how friendly they were how respectfull they are They care about your time! Just wanted to say thank you to all who help me get this car!!! I enjoy driving again!!!!

hallways

Oct 19, 2014

My husband & I stopped at Joe Machens Nissan on Labor Day with the intention of ONLY trying out all-wheel-drive vehicles to see if we might want one before winter arrives and our driveway hill becomes impossible to dig out in the snow. Before the day was done, we were taking home a Juke to try out for a few days. We were hooked! James Williams answered any questions we had, he worked with us to find the perfect Juke for us. We ended up with a snazzy Cayenne Red Nissan Juke! I am in love!!! This is the third Nissan we have purchased; the last two of them were from James Williams. He definitely knows his stuff!! Although James' day was overflowing with customers, he consistently made us feel as though we were his number one concern. His customer skills shine through. James Williams will forever be our "go to salesman". Mike Vanella was also superb with his management skills, leaving us no doubt to make up our minds to seal the deal! This Nonna is sold on Nissans!

Lucas Sutton

Oct 18, 2014

I was in the market for trading my 08 Nissan Titan in on an newer one, when I met with Jonathan Barfield to look at one he helped every way he could. this is our second time buy from this dealership first time wasn't so pleasant, long story short Jonathan was a great guy showed us the truck worked with us on the deal and got me a really good deal on my trade in. We will be returning in future to do more business.

Osterholt23

Oct 18, 2014

This is our 3 car from a dealership and by far it was the best. We went to the Toyota dealership before this one and they couldn't give us what we needed. But we was gonna go back to it but decided to try this one first and I'm glad we did. We got a great deal on a great car that we know will last and is reliable not only for us but our kids. Thank you.

Randy McGhee

Oct 18, 2014

I was very unhappy with the car I had at the time of my visit to Joe Machens Nissan. After talking with Zac at the dealership, he hooked me up with a Nissan Sentra that I fell in love with. Zac was easy to work with and was very considerate of my need to get a good deal. After test driving two Sentras, he encouraged me to take my favorite home and try it out. I knew when driving the car home, it was going to be mine. I really enjoyed the team of Zac, Mike, and Danh. They made the experience a great one with no sales pressure and explained the process as we went along. I would encourage anyone in the market for a good car to visit the Joe Machens Nissan Dealership in Columbia.

Rhonda Alspaw

Oct 18, 2014

Jonathan Barfield showed excellent customer service, and his expertise in knowing everything about my Altima he sold me. My experience with Joe Machens was very pleasurable.

ericalayne

Oct 1, 2014

A few years ago I bought a brand new car from this Nissan dealership and my experience was absolutely horrible. I swore I would never return and didn't for several years. Then the completely redesigned 2014 Nissan Rogue came out and piqued my interest. I went into the dealership and met Ed who gave me a very positive impression of the dealership which is under new management. I test drove the car and fell in love. I decided to think about it and look for a used model but in two months the nearest one that fit my criteria was 1000 miles away. When the 2015 model came out a couple weeks ago, I went into the dealership to see if there were any changes and talked with Shawn (Ed was unavailable). He is very friendly and worked really hard to find me the car I wanted. I decided to purchase one that day and was impressed with how swiftly the deal came together. Even when there was miscommunication with a few details in the finance office, the issues were dealt with in a very professional way (thanks Greg!). Overall I am happy that I decided to give this dealership a second chance...because I love my car!

jackie252

Jul 15, 2014

I had a great experience here! they were so helpful and got me such a great deal, i recommended them to several of my friends

nkoyere

Jul 15, 2014

If I had read some of these reviews earlier I would have saved myself all the trouble. In a nutshell, I will recommend this dealership, but my advise is; stay away from some of these sales reps below...you are better off with JAMES WILLIAMS who happen to be the only "professionally trained" staff they have in Joe Machens Nissan CoMo.

ckrogsd

Jul 1, 2014

Terrible Customer service.. we drove 2 hours to go and pick up our new vehicle that we spent a week on working a deal to arrive and be told that the Sales Manager assumed features on our trade in that were specifically not written on the trade in form. He didn't offer any other deals or anything just let us walk away. Not wanting to satisfy his customer by any means for a mistake the manager made not the customer. Would never recommend this dealership. We are going elsewhere with our service.

JenG72

Jun 23, 2014

From start to finish, this was a great buying experience. There was no pressure, just honest business. I definitely felt as if they had my best interest in mind and were doing whatever they could to stay within my price range but still get me in the car I wanted. Great guys!!

BBH1944

May 22, 2014

Jonathan Barfield made for a pleasant buying experience from the time he contacted me about my initial internet search of this dealership. His attitude was cheerful, as well as helpful and knowledgeable. He came in on his day off to seal the deal, and since then has helped resolve the one minor issue in the final delivery (a missing key). I am an old guy and have dealt with car-buying for decades, and Mr. Barfield is one of the few representatives that I would seek out with further needs.Sincerely,Baxter Haley

lnabellamy25

May 19, 2014

Being a paycheck-to-paycheck family living in a world where often the paychecks aren't enough to cover anything more than the basics, we've grown accustomed to hearing the word, "No." We desperately needed a vehicle that would not break us to try to keep fueled up in order to fulfill our daily commute from Fulton to Columbia...there was no putting it off. It had to be done. Jonathan Barfield helped us last year by analyzing our needs and our budget and our not-so-pretty financial picture and, much to our surprise, he got us into a car that exceeded our expectations then. It was a definite step up from our previous vehicle and it served us very well over the course of this past year. Then life threw another curveball, resulting in an increase in the amount of driving back and forth we would be doing in the not-too-distant future. Jonathan advised us well last year; he suggested that if we could maintain regular payments and take good care of the first car we bought from him that he would go to bat for us down the line if/when our needs may change. He made good on his word. From the moment I called him again, one year after our initial purchase, he treated us like we were old friends of his and he went to work right away...he stepped up to the plate without hesitation. We scheduled an appointment to see him, agreeing to review our needs and options. Following his advice, our credit scores improved over the past year and we went out to browse the lot while he made his calls. In the lot, my heart was set on a nice little newer used car that I thought might even be a little nicer than what we'd be eligible for financing but...go big or go home, right? So I put it out there and without skipping a beat, Jonathan said something along the lines of, "Yeah, that's definitely a nice little car...but I think I'd rather get you guys into something brand new." And from there, the ball kept rolling...a couple of visits to the lounge in wait for the final verdict later, we were sitting with Dan Do in the finance department before we took possession of our BRAND-NEW 2014 NISSAN SENTRA!! I'm a 40-something mom. I didn't think I'd ever own a brand-new car. I have to pinch myself every time I drive it or park it or even think about it! Thanks to Jonathan Barfield, we own our first brand-new car...a first for both my husband and me!Jonathan has followed up with us personally to make sure that we're happy and that all is well. Sometimes there just aren't enough "Thank you!"s to be said. This is one of those times. We have a son who will be driving next year and, without a hint of a doubt, when the time comes for our next vehicle purchase need, we'll go straight to Jonathan! I would send everybody I know to him to buy a car! He treated us with respect and friendship...characteristics that aren't often shown to those of us who are struggling to build good credit on limited resources. He's truly the best!

valex7789

Apr 28, 2014

The salesman was very friendly and was able to help us get the max deal for our trade-in and a great deal on a sweet car. Very relax atmosphere with little pressure overall. Great selection on used cars

afanof99

Apr 25, 2014

I highly recommend Machens Nissan. Entire experience was wonderful... Michael Hartgrove was awesome! Thank you to the entire team for making a my car buying experience easy and hassle free!

bdewrock

Apr 22, 2014

My fiancee and I both bought vehicles within the same week at this dealership. My fiancee already had financing so his experience went better than mine as far as financing goes but after we left the lot we realized we were never taken on a walk around of the vehicle, we were never shown any features it may have. When we looked, we opened the cup holder and it fell to the ground and then we noticed the bumper had rust and a dent and was rubbing the truck. When we asked them to fix the bumper they said well its a "used" truck, we yes it is but it is a used truck we just spent 24,000 dollars on. I should have walked away from my deal at this point. My experience was a disaster from start to finish. First, I test drove the vehicle for several days, the night I went to get in it the car wouldn't start, ok I get these cars sit on the lot for awhile and batteries drain, but I then tried to start it the next morning and nothing, I had to wait for Joe Machens to send someone out to my house to jump the car, then I had to wait for them to install a new battery. Ok, these things happen even though it cost me an hour and a half of vacation time. Then they finally got my financing acquired and I was told my Josh, the payment would be what I asked for (no higher than 420) and I was told I needed to put 400.00 down. Ok, fine lets sign the papers. So I come in to sign and the finance guy says you payment is 465.65....REALLY!!! I really wanted the car so I said ok and went with it. I then got back to work and realized they never asked me for my 400.00 down payment, when I called they said.. oh yea, we forgot can you run that by. Sure I have nothing else better to do with my day than drive back and forth to your dealership. About two weeks go by, and I am waiting to hear from the dealership about when to pick up my papers and then Josh calls me and says they are still waiting on a copy of my grandmother's driver's license and the bank won't fund the loan without it. No one ever told me they needed this so I was shocked that they still needed anything. So I scrambled around to get a copy of that because my grandmother lives in Jefferson City. I finally got a copy to him and waiting now again for paper work. I then get a call from one of the lady's saying the title is full, and they need to see my vehicle to do another inspection so they can order another title. I said ok, so once again, I drive over to your dealership and sit and wait, and then they say ok we will order the new title and is it ok if we call you when the paper work is in to come get it. That would be great because the post office I have to go to is clear across town. They didn't call me when the paper work was in, they mailed it and they didn't include a check for the late fee at the license bureau that I told Josh weeks earlier I was not paying. I called for that check on Saturday and am still waiting for it (419). I called back again Monday (4/21) to ask them to please not mail the check because I would like to get this taken care of ASAP, but I am sure they will mail it and it will take forever again.I gave Joe Machens a chance after many people have said not to go there and I will not be using the dealership again. I was very disappointed in our service we received. My fiancee and I spent about 40,000 dollars at your dealership in a week and I know that probably isn't much to you guys but its alot to us and we deserved better service than we received. I will not be recommending your dealership to anyone who asks, I would much rather drive to St. Louis or Kansas and get good customer service than be inconvenienced the way you have done us.

indiamarieknowles

Apr 18, 2014

Our experience of purchasing a new Nissan Altima at Joe Machens' Nissan confirms that our choice was a good one. We were greeted by Matt Bourne as we entered the building, and we found him to be very helpful We had a fairly clear idea of what we wanted, and Matt listened to us without pressuring us in any way. He was knowledgeable and pleasant and created a comfortable setting for us to make our decision. This is the fifth Nissan we have owned, and our plan is to continue buying this reliable and affordable vehicle from this dealership.

dsybo000

Apr 17, 2014

This dealership is story book. Service still counts. Very responsive to needs. I have bought several times from them and will continue to do so. They have earned my trade.

Kennedy Saunders

Apr 17, 2014

I was really impressed with the service I reserved at this dealership! This was my first car purchase and I feel like I came to the right place! Everyone was kind and very easy to talk to! My family and I will definitely be coming back for another great car buying experience!

bathieman

Apr 16, 2014

Chris Hagen was very patient with me and all my questions. He made everything as easy as possible. The dealership was very helpful when I purchased a Rogue that did not have cruise control. They were as surprised as I was that the car did not have this. I was able to trade this vehicle in after only 3 days and buy another car that would be much better for me. Again, Chris was a delightful, polite you man to work with.

pkhuff

Apr 16, 2014

I went to Joe Machens Nissan to check out the Nissan Altima. I had called the dealership earlier in the day and spoke with Shawn Siebhur about one I had seen on their web site. I told him I would be there at approximately 5 p.m. to look at the vehicle. When I arrived at the dealership he was there to greet me. He was extremely accommodating, as I have MS and walk slowly with a cane. He brought the vehicle to where I was so there were a minimum amount of steps I would have to make. We took the vehicle for a test drive and then discussed the price and financing options when we returned. When we had agreed upon the deal we had to go to the main Nissan dealership at the top of the hill. When I got there I went in the door and then realized that the waiting area was on the other end of the building, which is an extremely long way for me to walk. Shawn was there and realized my predicament and got an office chair with wheels and wheeled me to the waiting area. When it was my turn to talk to the gentleman handling the financing paperwork Shawn was back with the chair and wheeled me to the office. When I was finished Shawn had the car pulled to the door and then wheeled me out to the car, which was running and nice and warm for me to get into for the ride home. I can not say enough good about the way I was treated at the dealership-if only all places of business were as accommodating to customers with special needs.

Rafabobea

Apr 16, 2014

Great service! Great experience! This is my second car I bought from James and he did an awesome job listening to me and trying to find everything I was looking for! I would give him 6 out of 5

gabevowens

Apr 6, 2014

When I walked onto the lot, I wasn't planning on buying a car. Caleb Scott was very friendly and helped me test drive a few cars without the pressure of buying one. Then when I found one that I liked, he worked with me to get it at the price I wanted.

skd3b

Mar 20, 2014

Poor service. Its been just couple month I bought car and my smartkey system is poor. When smartkey is left inside car it should not be locked but it locked so I called customer service and the only answer that I heard is "we do not know what to do, we can tow your car but we cannot gurantee your car is safe." Poor service ever.

Doug Stanfield

Mar 2, 2014

I have bought from this dealership many times with no complaints, but now they have a credit manager that is very unfriendly, I can't see anything in his attitude that makes him a successful employee who should be working with the public. I will not use this dealership as long as he is employed there And I will not recommend to anyone else. I could not stand working with him. He is very in organized and could not get my information correct on two seep rate days then was pissed off the entire time i dealt with him. I will never go back if he is there....

kdhkw8

Feb 27, 2014

From the moment I walked into Joe Machens Nissan, I was blown away. Customer Service, Support and personality of the entire establishment was above average! My salesman, Dan Do made me feel comfortable and important when it came to purchasing my very first car as a recent college grad! The entire buying time was about 3 hours! Mr. Do even drove my new car to my house, while I drove my old car and made sure that I had everything I needed to have in order to feel 100% excited about my purchase! I have recommended several of my fellow young professionals to choose Joe Machens and in particular Mr. Do! No matter where I move across the country, I will be sure to make my way back to Joe Machens when purchasing a new car!

ddavisgt

Feb 26, 2014

My salesman, Mr Scott Glasgow was very patient and helpful. I feel he that he went above and beyond in helping me and making sure I was pleased with my selection. Its always nice to have someone listen to you and understand what you are looking for. I will truely recommend this location to all my family and friends. Thanks

mclick

Feb 26, 2014

Fast response to my inquiries and no hassles with pricing. I HATE car shopping but this was super easy. I didnt even go to the dealership until i was picking up the car. Great dealership!

Dengle0522

Feb 25, 2014

Zac Nichols made what I anticipated to be a drawn out, anxiety ridden process simple and painless. He made buying a car rediculously simple and I walked out feeling like I had made the best decision! The staff is incredibly friendly and accommodating and I could not have asked for a better car buying experience! I've recommended this dealership to at all my friends and family members!

DowntownApp

Feb 25, 2014

Michael was great to work with! He worked hard to find exactly what we wanted. Michael explained the entire car purchasing process in full detail and made sure we were completely satisfied. After the purchase, Michael explained all the workings of the vehicle and has since checked up on us to make sure we were completely satisfied! I would recommend Michael and Joe Machens Nissan to anyone!

kellimharr

Feb 25, 2014

The staff at Joe Machens was great in November 2013 when I purchased by second vehicle. They were just as awesome the year before when the transmission went out on my Alitma 35 miles up I-70. Both times the staff was more than acomodating and very friendly to my and my dog. The staff allowed my dog to stay inside the building with me during the whole process. I was asked for my military ID card to be photocopied for verification purposes. I informed James it was illegal to photocopy a military ID. The source is as follows: "photocopying of US Government Identification is a violation of Title 18, US Code Part I, Chapter 33, Section 701 and is punishable by both fine and imprisonment. Commercial establishments can ask for military ID to verify service but they are not allowed to photocopy it.

nelsonagn

Feb 25, 2014

Other local dealership would not commit to getting us the car we wanted (from off-site) and would not commit to a price (with trade-in). Our salesman did both.

jlf262

Feb 24, 2014

After visiting several other dealerships without success, I finally got the deal I was looking for at Joe Machens Columbia. Unlike the other dealerships who made me drive to their location just to turn me down, James was able to give me all the necessary information over the phone before making the trip. He even went out personally to make sure the truck was still there and to check on a few features for me (another dealership tried to sell me a truck that was already sold 2 days earlier!). They gave me more on my trade-in than any other offer and had a very reasonable price on the used truck I purchased, along with great warranty options! To top it all off, they were able to install a trailer hitch for me same-day within 30 minutes. Very pleased with the overall experience.

Skolleen

Feb 23, 2014

Bought a 2012 JUKE in November 2013. Love the car, salesman was great. Accounting folks were a little scary and I felt a somewhat preasured, but the price seemed fair for this great vehicle and the loan they found was a good fit for my finances. Hoped for more on my trade-in however. Now, since the purchase, have had two great experiences with the service department. Would definitely recommend owning a JUKE to the right person, and definitel recommend doing business with Caleb Scott at the Machens Nissan Dealership in Columbia Mo.

Dennis_walker

Feb 22, 2014

John Milletics was a very knowledgable and professional car representative. He allowed the features of the car make the sale and applied zero pressure on the purchase experience. The experience was so low keyed that I forgot I would drive away in a new car. Great job best purchase experience ever!

drschu

Feb 22, 2014

We purchased a new Nissan NV Passenger Van from this dealership several months ago. Working in the sales and marketing field, I tend to be more critical than most people regarding a purchasing experience.From beginning to end, I would give this experience top reviews.I inquired on a vehicle through an internet submission. Zach followed up with me within 1 day. We set an appointment and he was very prepared to show me the vehicle and provide any answers. A highlight of the experience was his willingness to introduce me to managers at the store. Nothing irritates me more than having to work through a sales person who has no influence on negotiations. He immediately connected me with the manager and our process was easy. They spent time understanding what was important to me and matching the criteria ranging from vehicle features to price.Zach and the managers were able to balance demonstrating that they wanted to sell me a vehicle without being overwhelmingly pushy. Bottom line, this store get the first chance to sell me my next vehicle because they earned it.

cgblmiller

Feb 21, 2014

We got a great deal and a high quality car at Machens Nissan. This was our second new car purchase there and we would definitely recommend it to our friends, in fact, we already have! We have been treated warmly and fairly in our dealings, always with courtesy and respect!

Debzum

Feb 21, 2014

We had a wonderful experience. Our salesman, Josh Elder was very informative and made our car purchase enjoyable. We look forward to continued great service with Joe Machen Nissan. Customer service is great, very friendly, quality great, price was fair. Overall we are very satisfied.

DonWalker47

Feb 21, 2014

When my wife and I decided to buy a new SUV, we researched the web and narrowed our selection to Honda CRV, Toyota RAV4, Subaru Forester, and Nissan Rogue. Our plan was to road test each vehicle, continue our research and make a decision. Unfortunately for the rest, we drove the Rogue first because the dealership was the closest to us. Didn't take us long to determine that the ride was smooth and quiet, not what we really expected from an SUV, having previously owned several. Following up with a drive of the Toyota and the Subaru on the same day, we quickly ranked the Rogue at the top of our standings. Several days later we drove the CRV in a nearby city where my step-son is one of the sales managers. The CRV ranked 2nd, but we were offered a pretty good price. I then contacted James Williams and asked him for a price quote on the Rogue with packages we'd selected as add-ons. He got back pretty quickly with a full quote, delivered, without the benefit of knowing what pricing he might be fighting with my step-son's dealership (which also gave us a "blind" quote on a Rogue at their sister dealership). The deal offered by James and Machens topped out our preference for the Rogue, so I accepted the deal with James and asked him to get us the vehicle. We have never been happier with a vehicle purchase than we are with our new Rogue (even though my wife does still love her 2002 Honda Accord which she'll drive until the wheels fall off!) Every time we drive it, we fall more in love with it's ride and appointments.

JordanPassley

Feb 21, 2014

Ed was great to work with! Very nice an works hard to get you a good deal. I felt like he was very attentive to what I wanted out of my vehicle purchase and he worked with that. Overall great experience

LPrivitt

Feb 21, 2014

To be welcomed by Josh Elder was a pleasant experience when trying to find the right vehicle for our needs. Josh was a good listener to our wants in a vehicle. Each time we come to have our vehicle serviced he always greets us with a smile and kind words. Thank you Josh

lttz

Feb 21, 2014

I am looking for an used Nissan Q with the price in the rank of $5000 - $6500. I know it is not easy to find a such car. Fortunelately, the sale man, Zac, help me do this. The most important thing I highly appreciate this deal is the quality of his work. He gave to me a satisfactory. Thanks Zac and Nissan. I have not had any complains to him.

WesleyHall

Feb 21, 2014

I believe that everything was presented to me in a fair manner. I didn't come away from the selling feeling like I was lied to or cheated.

babyboomer2

Dec 22, 2013

This was the first time in over 40 years that I have purchased a new car without ANY HASSLES.Jonathan Barfield and the sales manager were very REAL and didn't mess around when presenting an unbelievable offer on a Nissan Cross Cabriolet convertible. We had driven 120 miles to look at the car as none were available in the Kansas City area. They trusted us and our description of our trade in which was at home in Kansas City area and did not hesitate to make a more than fair offer for it as well as a more than fair discount price for the new car. As a woman, I usually feel like a salesman talks down to me and that he tries to cheat me. Not this time!!! Even though this was our very first visit to Machens, we were treated like return customers. They took us seriously from the get go and made it a very comfortable experience. WE WILL NOT HESITATE TO DRIVE THE 120 MILES AGAIN WHEN CAR SHOPPING NEXT TIME.

bhmcr

Dec 22, 2013

This is the first time I've bought a vehicle from Joe Machens Nissan. Almost everything, including the reasonable final price, was conducted over the internet. While all the negotiating was done with Johathan Barfield nothing was stated that wasn't true when I arrived at the dealership. My long distance experience with other dealers has been that regardless of how sure one is that everything is agreed upon before arrival, something in the price will change upon arrival. In this case that didn't happen. That's why they are GREAT! The truck was clean and had a full tank of gas for the 100+ mile trip home. Questions I've had about future service have been answered just as courteously and helpfully.BHM

Donnie007

Oct 28, 2013

I truly enjoyed this car buying experience...Matt Stein a straight forward manager who helped me find the car I most wanted. Scott Glasgow, a professional in Customer Service. A big help in narrowing down my needs, wants and taking time with me in making my selection. Steve Priest in remembering me when I walked into the frond door and giving me the best in trade in value. Look to this dealership its fun, fast and affordable. Giving you the Best Feeling when buying a new or used car. I should know...My family members and I have bought two cars in two months!

lilreddress

Oct 23, 2013

I worked with Sage on the purchase of my new Altima and he was incredibly knowledgeable. He was very laid back and chill, joked around, but answered all of my questions thoroughly and made the buying experience fun. My brother is going to go buy from him soon, and my mom wants one now too. I was scared to go in at first, but as soon as I started talking to Sage, he put my mind at ease and made the entire experience fun!

liyutong920629

Oct 23, 2013

My car is HYUNDAI Veloster. It is a good car for me.Very save fuel. And James Williams is a good seller,very friendly and patient.

feimang

Oct 22, 2013

I think it is a good experience to do a deal with Dan. I bought a new car and it work well. The color looks nice and it saves gas I think.

Thebriatore

Oct 22, 2013

We drove 250 miles to get the car from this dealership , not our first car it's our second , they are simply amazing to deal , understanding . And I felt no pressure at all that's the most important thing to us

2bbarb

Oct 21, 2013

J. Barfield was great to work with, and I would seek him out again if purchasing another vehicle at this dealership. He is very friendly. easy to talk with and answered all questions. He had the vechicle waiting for us to test drive when we arrived. We changed our mind to another vehicle and he showed us everything about it. We were able to take the car home for a test drive, even though we live 90 miles away. I think they knew we would want the vehicle then. Jonathan followed up with an email with more information about the car. He also followed up with phone calls. We would have liked to see a little more taken off the price, but very happy with the car and the way it drives and handles. While waiting we were offered water and ice cream! E. Highley was very friendly and knew all the paper work to get filled out. I always seem to miss a question or two about the packages that they like to add on, so I need to remember to ask, ask, ask! C. Young also very friendly and ready to sell us a car! The car was detailed and a full tank of gas was added before we left the dealership!We did run into a problem when registering our vehicle with Nissan Connect, as it was already registered to M. Stein at the Dealership. Nissan contacted the dealership and the problem was fixed. This is the first time we have owned a Nissan. We were impressed with the car and all the features it has to offer. Since we live out of town, we were happy to hear that the service department is open on Saturdays.

be257

Oct 21, 2013

I felt extremely comfortable buying my car at Nissan. I have bought a previous car there before and honestly did not feel comfortable and I don't know why i went back... I guess it really was a spur of the moment decision. However, to my surprise, I had a better than excellent experience, ANDDD I bought a car. Overall, Matt was extremely helpful and honest, I will definitely recommend him to friends i know that are looking to purchase cars as well in the near future.

Cfilkil

Oct 21, 2013

I made a two hour drive to come to this dealer because I have heard so many good things about it. It is only after you have gone thru the experience can you realize just how nice buying a car can really be.

cirsik

Oct 21, 2013

I had a really bad experience at another dealership, when I walked into this dealership I was treated as a person not just someone they were going to get their commission. They treated me with respect and listened to my concerns and what I wanted! I drove out of the dealership with the car of my dreams, the payment is high but not their fault I was upside down on the car I was trading in. I would recommend Joe Machans Nissan to everyone!

di33mo

Oct 21, 2013

We enjoyed buying our vehicle from your facility. This is the second Nissan that we own and when we are ready to trade again we will deffiantly come to Joe Machens Nissan.

kflip3

Oct 21, 2013

I've now recommended a few friends and family to Danh. He is friendly and incredibly helpful. I enjoy feeling like the decision is mine. Some of the other Machens Dealerships made me feel like I was being forced and rushed into making a decision.

lorihickerson

Oct 21, 2013

Excellent service. Highly recommend Michael Hartgrove for a no-nonsense, friendly, straight-forward purchase of a new Nissan. Appreciate Carl Young's creativity in getting the deal done. Highly recommend this dealership because of my experience with these two.

samanddon

Oct 21, 2013

I have worked with Scott Glasgow before and he never lets me down. He is not high pressure and he is just a great guy. Will always use Scott for my Nissan. The parts manager, Dennis, is also a really great person. He bends over backwards to make sure that I have everthing I need. They are the main reason I buy Nissan.

Kdfever9

Aug 27, 2013

These two people are great to work with and do everything to help you to get car . Just tell them what you want and they will get it. Sage, eric

abebahadori

Aug 16, 2013

My wife and I were in the market for a used minivan with the addition of our second child. Zach Nichols and the rest of the staff at Machen's went above and beyond in getting us a good deal that we ended up buying a brand new Nissan Quest! All around a great experience and great dealership! Highly recommended!

jwright24

Aug 7, 2013

I went to get my windows tinted on my new car and they said to be there at 10am I show up early they said it should only take a few hours no big deal well it took them 7.5 hours I had my 2yr old with me so that didn't make it any better and I was late for work. And on top of all that my tint has bubbles in it. If it takes u almost 8 hours to tint windows it should be perfect. I am vert very very unhappy with the service I will never get my windows tinted there again. I have had my windows tinted before it only took 2 hours and there were absolutly no bubbles in it.

Amygatlin

Aug 6, 2013

Excellent dealership that stands behind their customers, their products, and customer satisfaction. They took back a potential lemon, rather than making my husband and I fight the lemon law and allowed us to trade for any car we wanted, paying only the difference in package price. They remained professional and courteous throughout the entire process. It's not possible to have any more respect or praise for this dealership and these employees than I have right now. Joe Machens dealerships have been our "go to" dealerships for many years and our last experience solidifies our decision to always return to Joe Machens when we are ready for a new car.

wilcoxsonk

Aug 1, 2013

John Milletics contacted me the very next day after I submitted a request to come in and look at a 2013 Nissan Altima. After looking and driving the Altima, I looked at the new 2013 Rogue. He was very helpful and accommodating through the entire experience. He helped me choose the car that was right for me and what I wanted. Carl Young was helpful in getting me a great price on my new Rogue, and Dan Do was helpful in the finance department. My overall experience with buying my first new vehicle was great thanks to John, Carl and Dan. I can honestly say I would recommend Joe Machens Nissan to anyone!

dmca3f

Jul 23, 2013

I was in a bad spot when my old car died on me. This dealership was kind and courteous about my purchase. They are great

kcavataio

Jul 17, 2013

I was in the market for an orange Honda Element and I contacted the dealership because I saw online that they had the car that I was looking for. Michael called me back and let me know that the car was available. He also sent me many more pictures of the car so that I could check it out before making the 2 and a half hour trip to Columbia to see it. He was very friendly, courteous and helpful without being pushy. He also arranged for a couple of drivers to drive the car to my house so that I wouldn't have to make arrangements for someone to bring me all the way back to Columbia just to get the car! In my opinion, he went above and beyond my expectations.

Lidazhu

Jul 17, 2013

The staff is very kind and helpful. It is the first time I bought a car and felt nervous about it. Dan Do he gave me a reasonable price and helped me solving my confusion.

amyb12

Jul 16, 2013

I had a great experience at Joe Machens Nissan. Scott Glasgow approached me and made sure I was taken care of. He is very friendly and easy to talk to. He is not pushy like lots of car salesman are. He listened to everything I wanted in car and then found the car. I was allowed to test drive the car by myself, which I really liked. I was not crazy about the color of the car on the lot, but Scott said they could have one there the next day if I wanted it. The next day it was there ready for me. I had price range in mind and Nissan more than met my target price range. On top of that, they gave free hats before I purchased the car and offer you all the free soda and ice cream you could want. I have never had such a great experience while buying a car. Scott also gave me his cell in case I have any problems with the car and I know if anything should arise that Scott and Joe Machens Nissan will take great care of me.

fanfeng

Jul 16, 2013

James just find a wonderful vehicle for me. I appreciate that. Also Jams is patient and friendly. He introduce all of cars which match my requirement to me.I think he has done a very very good job.

nathanwitt

Jul 16, 2013

The purchase of my Altima could not have been a better experience. Mr. Mareth was able to locate the vehicle i wanted at the best price around. The staff was friendly and accommodating with Dustin going out of his way to make my buying experience a pleasant one. He really exemplified the courteous, outgoing, and professional, persona i would expect when doing business. i have already reccommend Joe Machens and Mr. Mareth to friends and family.

avogel059

Jul 15, 2013

I had previously purchased a Nissan from here. I was rear-ended in an accident and vehicle totaled. Because I have been so pleased with the service department, I came back to purchase again. I actually asked Casey to refer me to someone. He refer me to Scott (the person who sold me the first time no longer works there). Scott did a nice job. Just an FYI....I was not overly please with Nissan financing (and I have used them in the past). I have refinanced my new vehicle.

bnbulen

Jul 15, 2013

The sales team was very friendly. I should have said I wanted to compare with other vehicles on other lots maybe? Anyway, before I knew it I agreed to a car that is nice, but after having it a few days, I realize it really doesn't fit us comfortably. Not the dealership's fault but I do feel I was pushed more than a little. Then, after I agreed it took a REALLY long time for paperwork to be done. We were there probably four hours. Now I have a car that I'm really not comfortable in and it'll be six years before it is paid off.Nancy

44Pebbles

Jul 14, 2013

My husband is very reluctant when it comes to purchasing a vehicle. One, because numerous times in the past we have encountered pushy sales people who would neither give us the time to look or were simply rude and Two, because we didnt have a current vehicle payment and my husband NEVER purchases any "big ticket" item the first time he sees it until he has had several days/weeks to think about it and compare prices. When we arrived at the Nissan dealership we were greeted with a casual but very friendly salesman by the name of Sage. We told him we were just looking but also was specific about what are needs where in the type of vehicle we would be looking for. Price would be very important, 4whl drive preferable, it must seat 5 comfortably since we take my parents with us on vacation each year & it should be roomy since we often have my fathers mobility scooter to house. Sage showed us 4 different options and offered us the choice to either look around ourselves and then ask questions or if we would like for him to walk with us and answer questions as we went. This impressed both me & my husband right off the bat. Sage patiently answered all of my husbands multitude of drilling questions & even had my husband laughing and smiling which was a feet in its self at a car dealership. I was so impressed at how Sage put my husband at ease. We had thought we might want a preowned vehicle but when Sage showed us the advantages & the little cost difference in a new vehicle we chose the new instead. We opted for the 2013 Nissan Pathfinder. We couldnt be more happy. Not only did they give us a lower price than originally sticker listed, they gave us more than we thought we would get for our dilapidated old minivan. They gave us free car washes for 90 days, full tank of gas, custom floor mats. They even sent us fresh baked CHOCOLATE CHIP COOKIES.... How awesome is that!!! They fed our son pizza why he waited along with ice cream. Greg the sales mgr. was amazing at helping us with our financing. Our interest rate is low. We couldnt be more pleased. My husband who in our 20yrs together has never bought anything on the spot was so comfortable with Sage bought our FIRST new car ever on the same day he looked at it. I give all the credit to the amazing sales staff at Joe Machens Nissan. I cant thank Sage & Greg enough!

terrypage

Jul 14, 2013

I had the pleasure of meeting and working with Scotty Glasgow. He was friendly, helpful,knowledgeable and answered all my questions. He and the rest of the staff were very professional. I would definitely recommend Scotty and the rest of the staff at Joe Machens dealership.Thanks for a great experience at Joe Machens Nissan.!!!Terry Page

darrelltloz

Jul 13, 2013

The entire staff at Machens was very helpful without being aggressive, from the sale, to the financing, to the delivery. The atmosphere is relaxed and everyone was very courteous. I've never bought a new car 'sight unseen' before but John's attitude made me feel comfortable with the process - I was not disappointed. Thanks also for the quick delivery.

BetsyMitchell

Jul 12, 2013

Everyone at Machens is absolutly great !!! From the service guys to your sales staff. Especially James !!! He listened to what I wanted and pulled it out the first time. I LOVE LOVE my Murano, I LOVE all the xtras,its so comfy to ride in and it drives like a dream. And did I mention James? Well I can't mention him enough. ( AND NO I'M NOT A RELATIVE ; / ) I do recommend Machens to every one I come in contact with.Its worth the drive to Columbia to get it serviced,and I also tell that to everyone. Where else can you take your car and not only get it serviced in a timely manner, AND they wash and vaccum it out ,they have totally spoiled me, I will not take it anywhere else. Very Sincerely Betsy Mitchell

bradp

Jul 12, 2013

Great expierence overall I was looking for a old cheep little truck, a pain in the --- type of sale and was treated very nicely. it was listed on ebay

cgblmiller

Jul 12, 2013

We were very pleasantly surprised when we went to Machens in search of a new car. The staff was knowledgeable and friendly and all of our questions were answered and we were provided with sufficient information to make a decision to buy. We agreed upon a difference which we would be willing to pay, and an appropriate deal was formulated by the staff and accepted as presented. No hassle at all. We were treated very well and truly appreciated both Matt's and Carl's work to satisfy our concerns. We will certainly recommend Joe Machens' Nissan to any friends in the market for a new car. We are very satisfied with both the car and the deal

cookies69

Jul 12, 2013

well lets see, as soon as i walked into the dealership i was greeted and helped right off, i was just there to get my vehicle sreviced and i did want to look at another vehicle but ended up getting my car serviced with an oil change and drove home a new car that night to try out. the sentra i took home was not the vehicle for me so the next day Tony helped me out to find the one i liked and just happen to have one across the street. the price i can say was not bad but i beleive it probably could have been a little cheaper seeing how i am vpp approved my percentage rate was too high. i am very pleased with my selection though so do not take that into consideration, i am hapopy i changed vehicles from versa to sentra. my overall experience with the nissan dealership has been the best ever and i recommend everyone i can to go check you all out/.sincerleyRobin Stevens

jnette

Jul 12, 2013

This the 4th purchase (the first, a 1995 Maxima is still in service at >420K mi, and still gets 29mpg!) we have made from this dealership and the 3rd from James Williams, our "Nissan Guy"! We always feel like he has OUR best interest at heart and works until we are completely satisfied----not just with the vehicle, but with the deal we work! James is always available and knowledgeable about all the possibilities to meet our needs.We also use this dealership for all our service, and are NEVER disappointed with the any part of it from scheduling, availability, consideration of our time, comfort while we wait, or the quality and price of the service rendered. Everything from sales to every service is beyond excellent! We never fail to recommend both the Nissan product or the Joe Machens dealership----AND our personal Nissan Guy!

MattSappington

Jul 12, 2013

I don't feel that were given complete honesty at this dealership. We drove almost 4 hours to visit this dealership and look at two used vehicles in particular. I had spoken with Scott Glasgow by phone the day before about the used vehicles we were interested in. I was told over the phone that he wanted to try and sell me a new vehicle instead. When we arrived we were told that both of the used models had already sold that day and we were immediately shown a new model. After having to go back and forth on price and payments we were eventually told that the used vehicle that we originally had called about had not actually sold, but were now told that it was at the sales manager's house. After finally agreeing on a price & payment we left the dealership with a new vehicle and a feeling that we had received a good deal. However, on the following Monday I received an e-mail from John Milletics at this dealership. He apparently wasn't aware that we had purchased a vehicle at this dealership. He stated in the e-mail that they were taking $12,000 off of the model that we purchased. I then proceeded to e-mail our salesman Scott Glasgow to ask him why were weren't offered this deal and his response was that it was only for a 2012 model they had with hail damage. I didn't believe that to be true based off of the e-mail from Mr. Millitecs. It was at this time that I realized that the folks at Joe Machens Nissan had not been honest with us on more than one occasion. The vehicle itself has had to be in the shop already for a back window that came loose from the assembly it was attached too. I also have to have more warranty work done on the passenger door where the weather stripping has come loose and is resulting in loud wind noise while driving. Ultimately I am not satisfied with my experience with the vehicle or the dealership. I left there with a new car and a good feeling but that feeling quickly changed.

Tamica2013

Jul 12, 2013

This was my first experience in purchasing a used car from Joe Machens Nissan and it was a positive one. We had made contact online and received an email from James. When we arrived we were greeted kindly and not hassled. We set down with James and went over again what we were looking for, he even had the vehicles we were interested in waiting for us to test drive upon our arrival. We went over the vehicle in detail and I knew I had found the one Id been searching for. The paperwork process was very smooth thanks to Eric. He made it quick and easy. Everyone that we came in contact with were very professional. I would recommend them and the dealership to anyone interested in buying a new or used vehicle.Thank you again, we love our GMC Acadia!

vicki223

Jul 12, 2013

This was our second purchase from Machens Nissan in Columbia. Our complete purchase experience could not have been more positive. We had made contact online and by phone receiving information making us believe it was worth repeating the drive from Kansas City to Columbia. When we parked in the lot we were greeted by a smiling polite employee who directed us inside (even held the door). The negotiation process was very straight forward (none of the pricing games played behind closed doors you sometimes experience). Jonathan Barfield had our new Altima thoroughly cleaned inside and out, our plates installed and then sat with us in the car to set up the Bluetooth phone system and explained in great detail how all the systems operated. I have recommended this dealership to many people and will continue to do so.

cbhendrick

Jul 9, 2013

I have never purchased a vehicle over the internet before. I found just the car I was looking on the Joe Machens intenet site. I contacted them by phone and Sage, the salesman picked up the ball. There were no pictures on the internet, so Sage took MANY photos and sent to me. He then went "to the top" in his dealership with my cash offer and closed the deal. Working over the past two weeks with this dealership has been a pleasure. I would ask Sage for maintenance records on the car...within half hour, I would have them in the email. The professional responsiveness of Sage made me gain confidence. He got me in touch with the business manager, Eric Highley, who sent all the paperwork in a timely manner to close the deal. My friends were encouraging me to buy a ticket to MO to test drive the car and not to buy it without "laying eyes on it." The amount of information, and the accuracy of the information gained enough confidence that I went forward with the cash deal just working with these two gentlemen on the phone and via emails and texts.When the car arrived, it was just as Sage had described, both in words and pictures sent to me. The followup AFTER the sale was just as professional as before the deal was signed. I would HIGHLY RECOMMEND this dealership to all customers (local and on the internet) that are considering a Nissan! These guys are great!

mbmorsd

Jul 7, 2013

From the minute I met Jonathan Barfield it seemed like we were old friends. He was cheerful and courteous. He had already taken the list of options that I was looking for on the Rogue and had found one that met or exceeded all of them. Jonathan was always easy to contact and checked in on me during and after the sales process. He went over the entire car with me when I came to pick it up, making sure that I had a good working knowledge of the controls. The car was clean and shining like a new penny at the time of transfer. This young man truly knows what customer service really means. At no time did I feel rushed or pushed into a decision that I was not comfortable with. He is without a doubt someone that I would be proud to have on my team.

joanhagemier

Jul 5, 2013

I had researched the Versa, aas well as other makes and models similar to it. Because of gas economy, features, and pricing, Versa was my first choice so that's why I went to Joe Machen. When I arrived at the dealership, I was met and greeted by Jonathan Barfield. I explained that at that time I was only interested in seeing if I felt comfortable in the Versa. He brought one over and offered a test drive, which I accepted. Due to a busy schedule and the fact that I was waiting on money for a down payment, I explained that I was not ready to buy yet, but would be back in touch. A few days later he followed up with an email, and said when I was ready, feel free to contact him.Once everything was in place on my end, I contacted Jonathan by e-mail and he helped in every way he could to get the deal going on the specific car I wanted, even willingly changing once I found the car I test drove was still available. We corresonded through several e-mails and I asked to have a specific car held until I could get there on 6-29-13. He even supplied the VIN number, so I could arrange to have insurance, since I picked it up on a Saturay, and was turning around the next day to go on a short vacation.When I arrived on 6-29-13, Jonathan had everything in place, including temp tags, so I was in and out and on my way quickly. He was very professional in every manner, quickly and courteously responding to emails, answering all my questions. Never at any time did I feel any pressure to buy beyond my means, features I didn't want, or buy a more expensive vehicle. It was all on my terms. I would recommend him and the dealership to anyone interested in a Nissan, even though it is 2 hours away.

whtever305

Jun 20, 2013

Did the whole deal over the internet. Was more than pleased with my experience. And my vehicle was more than I expected. Thanks so very much.

darrelltloz

Jun 9, 2013

Very professional service department, great waiting area with perks, quick service. We'll go back even though it's over 100 miles each way. Apparently they have a large well trained staff in the service department, plus they washed our car when the service was finished.

jeanie123

May 27, 2013

Scott was enthusiastic and got me just the car I wanted and with financing too. I had asked about the tires before I came in and he said he didn't know about them, that we'd have to check. I drove away and we still hadn't checked. I called right away (the next day or next week day) as the tires on this $13K Prius were 3 or less on the outside and worn unevenly. A second trip to Columbia and numerous calls to both Scott and the manager (many with no response back from them at all) and I feel the offer of $100 off a set of tires within the first 30 days (when all the taxes and plates were due) was nothing. Found out from paperwork in the glovebox from a dealership and an insurance company that the vehicle had been wrecked (which I was told it hadn't been. Hmmm, don't know that I ever got the copy of the carfax I was told I would get that first day). I just took a trip to Branson with my kids. Found one of my tires had a bubble on it (less than two months from purchase). Drove home gripping the wheel waiting for a blow out. I'm now driving my daughter's car. Scott didn't give my friend the referral bonus he said he would send to her (she had bought her Prius from this dealership also and she had been very pleased). However, after all I have been through with them over this, my friend ended up buying a new vehicle from a Ford dealership. I am actually very happy with the car. The girls in the office were great to work with. I am very displeased with the salesman/dealership selling such a nice car with such inferior tires and I would have expected them to make it right. No, I am not pleased with their follow up in this matter and because of this I will not be recommending this dealership to anyone. Period.

Panny

May 25, 2013

Working with Josh Elder was the best car experience I have EVER had .I have bought a lot of cars over the years and developed a contempt for the whole schtick. Josh is a new breed - I told him what I wanted to do (trade my vw beetle) for a newer beetle. I told him what I could afford and what I wanted. Seriously he found exactly what I wanted and LESS than what I expected to pay. He didn't call me with unnecessary 'what can I do to get you in this car today? calls. He e-mailed and let me know he found what I wanted and asked me if I wanted to make an appointment to see it. Josh is friendly, funny, experienced, he listens, he explains everything. He keeps promises, he makes things happen. He is a no BS guy. Josh didn't make me feel stupid when he had to go over things more than once - I could tell he wanted me to be comfortable and I walked away feeling really happy and trusting that if there are any issues -- Josh will handle it. I highly recommend Josh Elder and Joe Machens Nissan. The entire staff at Joe Machens is welcoming, friendly and eager to please. I know I am in good hands with everyone there.

JillFeeler

Apr 15, 2013

This was probably my best car buying experience to date. Travis treated us with total professionalism and--MOST IMPORTANTLY--didn't waste our time. No muss, no fuss! He found us the exact color we were seeking, with all the options we wanted. We didn't have to lift a finger and the car was delivered right to our door! There was no high pressure sales tactics used. Travis was knowledgeable, straightforward and answered all of our questions. Every member of the staff we came into contact with was friendly and helpful. We would definitely buy a car from here again.

smshoemaker

Mar 27, 2013

Travis and Michael worked together to help me get into a vehicle that fit my needs and in my price range and with payments I could afford. I would definitly reccomend these employees and this dealership!!!Also the fact that Travis was on leave and still helped me....that show a great salesman and dedication to the job and his customers!!

cjw6x2

Mar 19, 2013

I cannot begin to explain the terrible experiences I have had with this dealership over the last 4 years. It all started when my 2004 maxima began to have transmission troubles back when I was a student at the university. I told them I had a bad transmission and they jerked me around saying maybe it was one thing, maybe it was another, and about 4 repairs and over a thousand dollars later, the problem of the bad transmission remained. Besides wasting my time and money, I had to pay $4000 for a new transmission that I just learned today was a used part and came with a terrible one year warranty. Because i was jerked around for so long and drove on a bad transmission, I then had to pay for new motor mounts because the engine had been moving too much while it was slipping. My transmission, not two years old and maintenanced regularly is now slipping ONCE AGAIN and they are NO HELP AT ALL. I now live in St. Louis, and not only will one nissan dealership work with another, they do not even have the records from one to the other so now my only option is to drive back to Columbia. I asked what they could do and Casey's response is "we need to take a look to see if its something else"--- sounds familiar...I am being jerked around all over again. I have now spent more in repairs for this car then I paid for it. They are a dealership set to rip you off and do not back up anything they do and will never work with you to handle a problem. Even at this point they are still just trying to get me to come back and pay more, but cannot answer the question, "If my transmission is bad, what can we do about it?" they beat around the bush and all they want is my business. 0 STAR RATING AND TERRIBLE CUSTOMER SERVICE AND WORK! I noticed that They have a 5 star rating on here and I have had many friends that dislike this dealership as well, so this must be corrected. I have a feeling this post will never make it on this site, but I will post this review on more websites. STAY AWAY!!!

wknehans

Mar 13, 2013

Our experience, as we discussed as a family, was the best car buying experience we have ever had in 15 years of marriage!We were only intested in one specific vehicle, and Jonathan did an excellent job staying focused on getting us into that vehicle, as opposed to trying to change our mind, or convince us to look at other vehicles, which we have experienced in the past. We have six children, and they were all with us!The dealership was the most kid friendly we have ever been in! The offered my kids free ice cream, and they had a lounge to watch tv. There were many sales persons, and other staff in the building who were all friendly to our children, and not once did anyone act annoyed by them or otherwise. The dealership was clean, and well presented. Each person working there we encountered was friendly and accomodating. Normally I HATE buying a car, and always leave with a headache, but this was not the case. Jonathan made sure our gas tank was filled up before we left, and made sure we knew how to work everything and even called the next day to make sure we had no questions, and that we were happy with our purchase. We both agreed when we are ready to purchase another vehicle we will be back at Joe Machens because of the tremendous experience we had, and will gladly recommend Jonathan and Joe Machens to friends and family!Thanks again-The Knehans Family

dmox

Mar 4, 2013

This was the easiest car purchased we have ever made. We worked with Josh and he was quick to reply and answer any questions we had. They delivered the vehicle to us due to my trade in not being able to drive the 100 miles. Josh was very pleasant and helped with everything we had to ask. I highly recommend them and will do business with them again. A+

swindellj

Mar 4, 2013

We didn't expect to purchase a vehicle. We had gone in only to look at a particular color of a vehicle, since we had been looking on-line for cars. When talking with our salesman, who was very helpful and very friendly, we ended up finding the exact car we were actually wanting (instead of setteling for something else), and got an excellent deal on it! We ended up with more than we thought we would be able to afford. Everyone was curteous and worked hard to get us into the car of our dreams.

snakebrews

Mar 3, 2013

Working with Jonathan has been a great pleasure. The sales process was nice, and even after the sale when there was a maintenance issue, Jonathan made sure that the issue was taken care of swiftly and without hassle. I was very impressed with the way Jonathan conducted business with me.

tandrbrat

Feb 25, 2013

We purchased a 2006 Nissan Pathfinder TODAY from SCOTT G. This was our second purchase From Joe Machens. We Will RECOMEND to anyone wanting a vehicle to GO TO JOE MACHENS! Our experience was GREAT both times and SCOTT has gone above and beyond his job. THANK YOU JOE MACHENS!!!!!!!

bradfavor

Feb 13, 2013

I came to Joe Machens Nissan after dealing with John Milletics. He was a great help in working with my needs and budget. John stayed after close which showed me the little extra that you want in dealing with a dealership. John took the time with us and made the whole process very smooth and easy. John meet our needs in what we were looking and the price we were looking for. After working with another dealership that refused to work with and haggled over a small amount difference, John made me feel at ease in this buy! I would recommend working with John and Joe Machens for anyone. In the future I will recommend and look at my future vehicle buys with Joe Machens. The little extra customer service you receive with them made the drive worth it.

AWymer

Jan 7, 2013

Travis has sold me my last 3 vehicles. He makes the experience less stressful and is always willing to go up and beyond to find you the exact car your looking for. I've always had a great experience working with him and would recommend him to anyone.

b1deschane

Jan 2, 2013

My wife and I had a great experience dealing with Jonathan Barfield and Joe Machens Nissan. The majority of the transaction was completed over the phone and Internet since we live more than 4 hours away. Jonathan made our experience enjoyable and had everything together when we arrived. I definitely recommend Jonathan and the dealership.

kthrn.m.williams

Dec 22, 2012

My car battery died and I brought my Kia in for service. Despite being backed up, David was very quick and helpful, got me shuttle service so I could go back to work while my car was there and accurate in his estimates when I asked him how much he thought it would cost. Travis, whom I bought the car from two years ago, saw me and came to check on me, see how I was doing and offer any help that he could. Any time I need service on my vehicle, I come here. The quality of work is excellent and the price is reasonable or lower than I find elsewhere. The process of purchasing my car in the first place was much quicker, simpler and easier than I'd expected and I recommend Joe Machen's Nissan to anyone I'm discussing car sales and/or service with. And it isn't just the quality of the service. The quality of the employees is excellent as well. They are so friendly and efficient. Even when I brought my car in with the dead battery, I was having two of the worst days ever and they were so sympathetic and did everything they could to help me. I wouldn't go anywhere else.

rick.b.39

Dec 22, 2012

Service was fast and friendly. Goes along with the new car purchase experience. Thought the cost was a little high for the service performed but would not keep me from coming back again.

Tish&Jason

Dec 12, 2012

Jonathan and the whole team made the whole experience great. We would send anyone to visit these group of guys.. We LOVE LOVE our new Armada.. Give the Nissan guys a chance, they will do great.... The Carr Family

joshbing

Nov 22, 2012

My fiance and I went to Joe Machens Nissan looking for a new or lightly used car. Our financial situation wasn't the easiest to work with but Jonathan worked with us to help find a vehicle that would fit our needs and budget. He was very helpful, friendly and professional throughout the experience. I would recommend anyone who is looking to buy a Nissan to visit Jonathan at Machens Nissan. The whole dealership is run efficiently and Jonathan makes the car buying experience very painless.

aleighm

Nov 9, 2012

Travis was a very helpful and friendly salesman. Buying a car is always a stressful experience for me but he put me at ease during the whole process by answering all my questions and helping me find the right car for me!

jl753n

Nov 9, 2012

Travis was an absolute pleasure to work and made the process so easy! He helped me find exactly the car I was looking for and I got an even better deal than I was hoping for! Truly a class act!

Lfigge

Nov 9, 2012

Travis is awesome and very friendly! He made our car buying experience easy and enjoyable. I will definitely go to him in the future. Lindsay F.

mardimallardi

Nov 9, 2012

Best in every aspect, from research to purchase, these guys will be talked about as my favs of all times. They stuck by me and educated me on more than just the auto industry, but with confidence, political correctness and all'round customer respect, I am still shaking my head with wonder and gratefulness. Hmmm just a great group.

Mopnglow

Nov 9, 2012

I was helped when I thought I had no options. Thank you for making a new car possible & not judging my credit situation. I defiantly recommend Nissan

PrincessDimples

Nov 9, 2012

A simple phone call to a satisfied purchase all in one day!!! Price so good my banker was going to purchase if I didn't! Fabulous service!! Thank you, Travis!!!!

Seantricia

Nov 9, 2012

Travis is an outstanding salesman. He had sold my dad a vehicle last yet and I was totally impressed with his professionalism and eagerness to get the best price that he could for my father. I was not disappointed when my wife and I went to him when looking for our new car. He spent the day helping us find the right car and taking the time to help us in every way. I recommend Travis for all your car buying needs.

SVoss09

Nov 7, 2012

I worked with salesperson, Jonathan Barfield, on the purchase of a 2009 Nissan Altima. It was rough getting started b/c of my specifications and price range but he found the diamond in the rough! He did not try to talk me into vehicles I did not want b/c he wanted a sale. He was awesome in the fact that he was not pushy which is hard to come by when purchasing a vehicle. He put in the extra time and effort helping me find a vehicle that I love and it is GREATLY appreciated. I would recommend working with Jonathan if you are unsure what you want and if you are picky, b/c he will find the vehicle for you!

caseybruce

Nov 6, 2012

I had a great experience at Joe Machens Nissan buying my first car. The employees I worked with were super friendly and were willing to go the extra mile to make sure that I got what I wanted. Dan White, my salesman, corresponded with me for a week, sending me new cars each day and trying to narrow down my search. At the end of the day, I got an almost new car (which I never would've thought I could afford) with great safety features, style and the manual transmission I wanted, to boot! I would probably have giving up if it wasn't for the great staff and their willingness to work with me to find something that I was comfortable with--physically and financially.

lauren.evans.1485537

Nov 6, 2012

When I first came to Nissan in the spring, Jonathan came to help me out in the lot. Immediately he was extremely friendly and not pushy at all. Although I wasn't quite ready to purchase my first vehicle, I knew that I wanted to work with Jonathan when that time came. In September, I found the Altima Coupe that I just had to have! I called Jonathan up, he got me the prices I needed and I have loved it since I drove it off the lot. Without Jonathan's help and knowledge, I would be so lost. I would recommend his service to anyone, hands down without a doubt. When I purchase my next vehicle, I will 100% use J.B!

anf2012

Nov 1, 2012

Jonathon Barfeild... Where do I begin? He was the friendliest, and most knowledgable salesman I've ever met. By his asking me only a few questions, (what kind of cars I liked and which ones I did not like and where I would like to keep my monthly payments around), I felt like he completley knew me! I gave him the most simple answers. But he said," I have the perfect car for you!" I have to be honest, I didn't think that he could actually pull it off. I am very picky and had already been all over three different towns trying to find something, but as soon as I saw the car, I knew it would be mine! I was in a time crunch, I had to have a vehicle in two days and did not want to chose anything that day. He was professional and he understood my needs! He was personable beyond belief, and in the future I will be buying another car from him, where-ever he may go! I have already recommended him to a few people, but I will continue recommending him until he tells me not to!! Yes, he's that great!! I feel like anyone looking to buy a vehicle, should share a experiance as great as mine!! He is the most CARING salesman ANYONE could ever HOPE to find!!Thank you, for giving me the opprutinity to share my story here, and I hope that other customers will find it useful when looking at where, and from whom, to buy their next vehicle!

tvz77

Oct 25, 2012

Jonathan was great. As a first time car buyer, this was a potentially scary situation; but Jonathan made it a great experience. He walked me through step by step what things meant, allowed me to ask many, many questions, and provided me with an over all amazing experiences. Hats off to Jonathan!

Bluenose

Sep 5, 2012

Great experience buying a car with Josh. He got me what i wanted for my trade and into the car i wanted. He was knowledgeable and it was quick and easy process. Will deff buy again from Josh

patrick.taylor.1217727

Sep 4, 2012

Josh Elder was outstanding. He was very professional and willing to listen to what I needed. I have been wanting a truck for a while and decided to contact Josh. He told me if I needed anything to let him know. He did not ask me many questions and was not pushy as some past sales clerks I have dealt with. He listened to my needs and found a truck I am very happy with. He did everything he could to make this process as painless as possible for me. I would recommend him and Ford Machens Nissan to anyone looking to buy a new or used vehicle. Again, outstanding job!

jag967

Sep 3, 2012

I was having a terrible time finding a good dealership to work with because the saleman were too worried about selling me at that moment...My timeline was 1 week to buy a car and I kept getting pushed by other salesman...Josh knew I was looking and he simply told me "go drive the other cars you are looking at, then drive a new Altima...you wont want any other vehicle...He was 100% correct. I drove 4 competitors, listened to their sales pitch, and went directly to Josh to work the deal. He was quick, to the point, no bologne business man!! This is the first brand new car I have bought and he made my buying experience excellent. I would recommend Josh and Machens to anyone looking for a car, regardless if you live in Columbia, MO or not...I dont. They made my buying experience special!! Thanks JOSH!!

mbrammer80

Aug 31, 2012

Josh Elder was my sales man by far the best sales man I have ever had. I have bought 12 new car and this time was my best experience. Not only did josh put me in the right truck for me 2012 frontier he deliverd it to me 250 miles away, at Ft. Riley kansas where I I'm stationed show Josh's deduction two those men and women that serve there country Thanks Josh!!!!

bud1949

Aug 20, 2012

My wife and I had ben shopping for a new car and had narrowed our choices down to Accord or Altima. I was completely upfront with the Nissan sales staff, we were going to buy a car that day and we had cash in hand. Bob Pollock did an excellent job of listening to our needs, paying attention, and showing us the exact car we were looking for. He has a lot of confidence in the Nissan brand and answered all our concerns. I was especially impressed when he suggested driving the Accord and we would be back becuase the Altima is that much better vehicle. And he was right. I can be fairly headstrong and had a number in mind when we got to that point. Dealing with Dan and and Jonathan on the money aspects was enjoyable and after some good discussion we managed to reach agreement. We were well satisfied with our entire buying experience and will certainly recommend Bob and the rest of the Machens Nissan staff to our friends.

williamchilton

Aug 20, 2012

I bought a 2012 Nissan Frontier. Bob Pollock was my salesman an I have never had anyone work so hard for me. I also enjoyed how everyone there worked as a team to make sure I was happy with my purchase. I enjoyed how there was no pressure and no one tryin to force me into anything. I feel that the truck sold itself and Bob and his team were just there for support. I have had the truck for one month now and to this day couldn't be more happy with it. I have loaded and pulled loads and it has handled it very well fit a mid size truck. I will be glad to go back any time.

maruko3510

Aug 16, 2012

Just for the oil change visit at Nissan went to something we didn't expected. He worked so hard above and beyond to make the most pickiest costomer happy. Everyone has different happy experiences w different sales persons, but if you'd like to feel you are the costomer who deserve better service, he is the one!

tbowser

Aug 13, 2012

I have bought a handful of vehicles in my adult life. Dealing with Jonathan Barfield was hands down the best experience in auto sales I have ever had.He was efficient extremely friendly and educated in the product he was selling he worked very hard to get me what I told him I wanted and I am sure that I will be coming back in the future to Joe Machens

casey_christi

Jul 30, 2012

This was the best time I've had buying a car. I bought a Rogue and couldn't be happier about it. Josh made everything great. He was so nice and talked to me like a person and really took the time to listen to me and what I wanted and explanined things to me. I would recommend him so much that my boyfriends mom also bought a Rogue, my boyfriend is buying a new truck and so is my mom!!! They have made a customer for life out of me!

Amanda Galiley

Jul 28, 2012

Travis was very helpful in the purchase of my 2012 Nissan Sentra. I had no idea I would be able to leave the dealership with a new car and was pleasantly surprised when Travis told me he could put me in a new car. Travis also did a wonderful job of listening to what I would be able to afford and making sure we did not go over budget! I absolutely LOVE my new car and I will never buy another car anywhere else. Thank you to Travis and the rest of the great team at Joe Machens!

benburch1

Jul 28, 2012

Travis was a very friendly person and worked really hard for me to get the best deal. He made the buying experience easy. I would recomend all my friends take the time and go see Travis and let him help you in purchasing your new car.

kstrodtman

Jul 27, 2012

Travis definitely knows his job very well. I am a repeat customer of Travis' and will continue purchasing vehicles from him in the future. Both Travis and Kevin made the process very organized, professional, and enjoyable. Thanks for your hard work!

Mtptagirl

Jul 27, 2012

Travis was amazing! I thought I was forever doomed in pay here pay here hunk of junk cars! He helped me get a car. Not just any car but a safe car for me and my two little boys!!! He was SO nice! And very funny and made the whole nerve racking process smooth, simple, easy and fun. Thank you so much to everyone ESPICALLY Travis for such a great expierence. I will NEVER go anywhere else to get a car!

toniasher

Jul 27, 2012

This is the second car I've purchased from Travis, and both experiences have been wonderful. He is fun to work with, and breaks his back getting you the best possible deal he can.

Buyer of Truck

Jul 23, 2012

What an OUTSTANDING Dealership !!! - I counldn't be Happier with the entire experience. I found Jonathan Barfield to be extremely knowledgable, friendly and responsive in the purchase of my new Titan! The Nissan Dealers in St. Louis that I visited, lacked Professionalism and a Real Desire to even try to sell a new truck! Coming to Columbia, MO was the Best thing I could have done and the worst thing I did was wasting my time trying to get St. Louis Nissan dealers to give me a price! Across the board, this was by far the BEST Buying Experience I had ever had and I have purchased a lot of vehicles in the past! My Greatest Thanks to a Wonderful Dealership Staff at Joe Machens Nissan that includes Jonathan, Mr. Dy, Mr. Jacaway and Mr. Stein. This is a REAL FRIENDLY place to GO !!!!!!!!

jbird5150

Jul 16, 2012

After looking extensively in the Springfield MO area for a car, we decided to take the 2-1/2 and 150-plus mile trip to Columbia to see a Lexus SUV they had on the lot. I was hoping this wasn't a wild goose chase, because I was basically taking an entire day for this venture. I had never driven this far to look at a car, so I contacted Bill Shields via email about the vehicle and he was extremely accommodating. He answered all my questions and took extra pictures for us. Once we got there, Bill had the vehicle all ready to test drive. He was extremely cordial and had a very laid-back, non-pushy approach that was refreshing. The deal was made rather quickly and we got a price I was very comfortable with. After signing some papers, we were off in our beautiful Lexus RX 350. I would highly recommend visiting Bill and the good folks at Joe Machens Nissan if you're looking for a new or used vehicle. It was well worth the trip!

crcrace

Jul 6, 2012

I was contacted by Jonathan Barfield by phone after having been in the dealership previously when I just been shopping the various brands being sold in Columbia. I found him to be a very honest, dependable and professional sales person. He went above and beyond the call of duty to help me find a car that suited my very particular needs and wishes. He also worked hard to get me the best deal possible.In the last several days since the purchase of my 2012 Nissan Altima, Jonathan has been in touch to make sure that I was happy with the car. I had to take in to the dealership to have a spoiler installed that had to be ordered. Jonathan drove me home to wait while the work was being done. He then delivered the car to my home when it was completed and personally ran it through a carwash for me to assure that it came back in top notch shape. That is a man who is dedicated to service to his customer.I visited every dealer in town and test drove every mid-size car but I heartily recommend Joe Machens Nissan, the Nissan Altima and especially Jonathan Barfield. They are the absolute best.

rsmith01

Jul 6, 2012

We live in St. Louis, so buying a car from a dealer in central Missouri wasn't what we expected to do. We visited several dealers here and test drove several vehicles. We knew we wanted a Rogue and we had to have one - the old car had been totaled out. We sort of laughed at the first email from Machens, but soon started to take them seriously. Jonathan was not high pressure, but he told us that he'd try to beat the best offer we had here, and he did. The car was delivered to us and the whole experience was easy. We'll recommend Machens to friends here who are looking for a new car.

mark w.meyer

Jul 3, 2012

This was the best car buying project we have ever had. Not only did Jonathan Barfield make us a great deal he personally delivered the car to my wives work and brought all the paper work for us to sign and we he couldn't have made the process any better. I was so impressed with Jonathan that I ask him to find a used truck for me. You have a great sales man and he does it with making a good deal and no presure. You might have the rest of your staff take lessons. Nothing than turns me off on the car buying is a pushy sales person.ThanksMark Meyer

Anton121232

Jun 20, 2012

Josh Elder was by the most awesome person to even suggest selling me a car after having a hard day of rejection its was nice to have a guy like him look at me with a smile and remind me never to give up hope. Josh was very professional and super nice I would definitely recommend him to anybody looking for a vehicle. One last thing Josh and I are representing lefties of the world.

jbeckley3

Jun 18, 2012

I have given the following ratings because Jonathan Barfield was a wonderful salesman who we enjoyed having. He was very friendly and made our experience of buying our first vehicle pretty fun for the most part. He offered us water and ice cream and I felt like he really tried to get to know us. I would definitely recommend Jonathan to everyone I know. Eric was the guy the did the financing work with us and I did not enjoy that part, as most people don't, but that's a big part and should go slowly. I really felt like he rushed through a lot of stuff and I felt as if he was rushing us. I would not recommend him to anyone.

2012versagirl

Jun 14, 2012

I bought my 2012 Nissan Versa in late March. I dealt mostly with Mr. Jonathan Barfield. He was an excellent sales person. He wasn't ever pushy or "car salesman-ish". The only reason for my less than perfect review is that Mr. Barfield was out of the office and the deal was taken over by Bill Sheets until Mr. Barfield returned to work. Mr. Barfield called me to let me know that he was out of the office this day and that Mr. Sheets would be helping me until he was back. As a woman I do NOT like to work with car dealerships, however Mr. Barfield made me feel like I was working with a family member that would never attempt to screw me over. He got me the car and payment I wanted. When it's time for a new car I hope to find Mr. Barfield to work with again. By the way I LOVE MY NEW VERSA!!!

soldja8

Jun 12, 2012

This was my first time buying a vehicle and it was a very pleasant experience at that. I did feel overwhelmed but there was a lot for me to be thinking about as I am still very young.My salesman, Josh Elder was the nicest and most down to earth car salesman that I know... I have been around a lot do to the fact that my father used to work for a car dealership in the parts department. Josh not only found what I wanted in a car, but also worked with the finance guys to make the deal happen the best he could. He spent countless hours with me over the course of two days. Josh also helped make a deal for my best friend go through. As he was working with me, I told him that my best friend needed a new car and that other dealerships had shut him down because he had just bought his car, yet josh got him into the car that he wanted. Overall, it was a great experience for a first time car buyer. If you go into Joe Machens Nissan ask for Josh Elder, you won't be disappointed at all!

jh4hf

Jun 4, 2012

Jonathan was very helpful in finding me the perfect car and spent a lot of time making the sure I was happy with the purchase and terms of the purchase. They were very helpful throughout the entire purchasing process and followed up to ensure that I was sufficiently happy with my purchase.

minmo

Jun 4, 2012

Very long story. First, they sold us the wrong car. Picked up the right car. They did the paperwork wrong. They sent someone to me with the theoretically corrected paperwork. Jacked up the price by 5 grand. Sent someone again, finally right. They assured me they would overnight my copies. Had to call them and tell them to come get the car in order for them to get me my copies so I could license it. This entire process took about four weeks. Then about 6 weeks ago, I got a recall notice. I called to set the appointment up and they told me it was a two step process. They check to see if I need the recall (2 hours) then if I do, only then will they order parts. Then I have to come back to have it fixed (3 more hours). I explained that I live out of town, I'm busy, and could you just have the parts so we can knock it out in one day. The guy I talked to CALLED ME BACK and said, absolutely, we understand, we'll take care of it all same day.So I take it over there. They look at it. 2 hours later, they come out and say, you need the recall. Now we'll order parts. So that pissed me off. No apology was forthcoming. Last week, they called to say the parts were in. I set up an appointment and told them I would drop it off the Friday before. So I go over there, put my keys in the night drop and left it there. At noon today, I called and asked of it was done. And yes, I mentioned my name. Yes, they say, your car is done. So I went over there to get it. They couldn't find the paperwork....because they didn't check the night drop and they didn't know my car was there. One of the guys actually insisted that I had already picked up my car?? They thought my car was a different one they had fixed earlier in the day. They gave me a loaner and I have to go back. Again. Monday night. And all through this, the service guys were laughing their asses off. As compensation, they changed my oil, rotated my tires, and detailed the car, so there is that.I have never in my life witnessed such all around incompetency. Start to finish. Every single time I've had to deal with them, it's been a bumpy road.

BenBaczenas

May 30, 2012

Jonathan Barfield made getting into a 2012 easy and affordable. When checking out the car, he knew the in's and out's of the whole vehicle. I described what my vehicle would mostly be used for (lots of driving for my new job in Minneapolis, MN) and he made sure to get me in an AWD Rogue with awesome extras. He was very friendly-- he greeted me with a smile, and at no point tried to get me to commit to something I didn't want or need. While filling out and signing paperwork, Jonathan easily summed up each page and answered all questions I had.Overall, I have had no better buying experience (with any item) than my purchase of my 2012 Nissan Rogue from Jonathan Barfield at Joe Machens Nissan!

aprilrowden

May 27, 2012

If you are looking to purchase a Nissan this is the place to go. Everyone is very helpful and friendly. Even when the Impossible looks dim, these guys can pull a miracle out of their hat to make it happen. They are very honest good hearted people. I got the perfect car (Rouge) for a great price with all the candy I could handle. Exactly what I needed!My special thanks to:Matt McMhahon my sales man who I worked his butt off running after cars. You hear of high pressure sales men.. it was the other way around. I was the high pressure customer. Thanks for putting up with me Matt!Dustin who makes the magic happen the way it needs to happen and will do it with a smile! No hem-hawing around in this place.Adam who took the numbers and crunched them giving me the best possible rate and fixing me up with a great warranty to fix my high driving needs. Adam you are a blessing! Best Finance guy I ever worked with! EVER!!! did I mention ever?James Willaims, Who worked with my friend, You did her good, she absolutely loved you and your values! Your a great guy!There you have it folks.. ask for these guys and you should do ok! There is no hem-hawing around why they cant make something happen, they find away to make it happen!

sungpak0510

May 21, 2012

Don't ever buy from this dealersip!!! You are going to lose your money when you buy form this HORRIBLE dealership.They are kind of helpful when they need to sell their cars but once car is sold, they don't deliver anything. On their wesbite, they clearly had navigation system and garage door opener as options for the car but car didn't equipped with these itmes.When I inquired about these items pretty much they say you have to get it for yourself. Please don't every buy any cars from these guys. They advertise price using all equipped options but in fact it doesn't have it. You will going to lose money when you buy from this dealership.

fromGlory

May 17, 2012

The professionalism, courtesy and effeciency with which James Williams operated was above and beyond my expectations. Matthew McMahon initiated the sale, but was unable to be present the day I arrived. He referred me to James Williams, who was the best possible salesperson for me and my personality. He was patient and kind, inspite of my indecisiveness and gave me excellent guidance in selected a vehicle without coercing or coaxing me toward his way of thinking. James reflected my feelings, acknowledged my opinions and went out of his way to find just the right type of vehicle for my needs with many extras I hadn't even anticipated. Greg finished the deal off with the financial paperwork. He was very helpful, courteous and professional as well. I can't say enough possitive things about my experience. I'd like to also note that I was a cosigner on my son's vehicle and worked with Matthew McMahon and Adam with that deal that was done with equal professionalism and courtesy.

Roger Dixon

May 8, 2012

This is to inform you we are VERY DISSATISFIED CUSTOMERS! Ourfamily bought 2 trucks in 1 week and spent $70,000.00. Since buying ourtrucks we have been yelled at, made fun of and treated like crap. Thelast visit to your Nissan store your finance manager yelled at andraised his voice at my husband, Roger Dixon, as we were leaving.Rogersaid nothing to him. He got up to push me out of the office in mywheelchair so we could get out of the office and the finance managerstarted in on my husband. Before leaving the store we asked for him tocall you and he flat refused. While sitting outside in my wheelchair oneof your salesmen made a statement that I belonged in the chair. That wastotally uncalled for. There were several sales staff standing insidepointing fingers at us and laughing at us. I do not know what they weresaying since there was a glass between us. Guess we were the butt oftheir jokes. I tried calling you several times but was never able tospeak with you. Seems like my phone calls were not important enough foryou to answer. Then our son, Jeremy Dixon, has a bad rim and the tiresare splitting due to belts breaking. This is unacceptable! How did histruck pass your inspection with the tires the way they are and the rimbent? You did not pay for the rim, it was done under Warranty so therewas no money from you. He let you all know 1 week after he purchased it.Jeremy offered to pay half the price of the tires and was told NO! Nowwe feel you should pay 100% for the tires. He is also a disabledveteran. I am now going to put the white paint on our truck tellingpeople NOT TO DEAL WITH JOE MACHENS PERIOD! Especially if you are aveteran or are handicapped. You can contact MnM Auto Sales in JeffersonCity Missouri if you think I won't do it. They can tell you we will aswe have done it to them in the past. I'm also taking this to Facebook asto how we have been treated by your COMPANY! We have tried to work withyou but I can see what we have heard is wrong. You don't try to workwith your customers and make things right. Your customer service leavesa lot to be desired. The paint will remain on the truck until things aremade right. Stop and think how many people will see it at the VAHospital where we go for medical treatment. These tires being defectivecould have caused our son to have a wreck and been hurt or even worse. Thisshould have been fix before it ever left your lot. Until this is made rightthe paint and Facebook will stay on. Our son had to put out ($1400.00) for new tires that should have been replace before the pick up was sold. If we don't hear fromyou the paint will go on, then put on Facebook and this well be sent to the BBB.You need to decide how you want to take care of this. You have no customer service.If this is how you treat customer's after they spend $70,000 then you DO NOT NEED TOBE IN BUSINESS!! Roger and Joan Dixon1-573-619-4501PS. We do not want to be contacted by one of your people who just blowsmoke and have no intention on solving the problem. Looking forward tohearing from you Mr. Gary Drewing. You said you would talk to any one who calledyou, but you prove that not what you will do. So by Wednesday the 9th of may theWhite paint will go on the pickups and I'll make sure I go by the TV station andlet them see it, and by anywhere they are set up. Then we have the VA Hospital.Roger and Joan Dixon

kyleman

May 6, 2012

This was about as painless experience as I could imagine for buying a new vehicle. Matt McMahon was an absolute pleasure to deal with; and I would recommend him to anyone. Everyone at the dealership was very friendly. And from a cleanliness standpoint; it was immaculate.

Chief_19_98

May 2, 2012

Josh Elder was great to work with. My Wife & I went in to look for a new truck since we enjoy fishing. The vehicle we had at the time wasn't able to reach the places I like to go. The thing I liked the most about Josh was that he was straight forward & to the point. There wasn't hours and hours of back and forth negotiating which I appreciated. I told Josh what I would he willing to pay, and he went back and worked until he got the deal done. We drove off the lot with a brand new 2012 Nissan Frontier, and couldn't be happier with it.

Cpartridge

May 2, 2012

Great service, I called Travis and told him what I wanted and was able to stop by after work the same day and get everything handled with no fuss!

hershal12

May 1, 2012

I give this dealership the rating I did because; they were extremly nice, helped me get the best deal, helped me find the vehicle I wanted, met all my needs, and went beyond my expectations. I am very satisfied with my purchase from Joe Machens and I was impressed with how friendly everyone was in the dealership. Travis is a very nice guy and helped me a lot with making my purchase. I have recommended Joe Machens to others looking for vehicles because I think they will have as great experience as I did.

farm4fun

Apr 30, 2012

Travis helped me purchase a car when I was needing a car. It was painless, quick, and the dealership worked to accomodiate our needs and time schedules.

Firegirl2_1999

Apr 30, 2012

I called Travis for a price on a vehicle and he hooked me up with an exceptional deal. I walked out with a Sentra in about an hour. He was great. Very friendly and easy to deal with. Any time I have a question he is very fast to get me an answer. Would deffinatly do business with him again. Thanks Travis.

Soco2728

Apr 30, 2012

Travis did an excellent job of helping us choose the right car as well as the right price. We are from Texas and bought our 2012 Nissan Sentra from him in Missouri. He did an exceptional job and went above and beyond to make sure we were happy and satisfied. Whenever we buy another car, we won't hesitate to call him. I would definitely recommend him without any hesitation to anyone looking for a dealer!

2prettygirls

Apr 29, 2012

Travis made our experience way more than easier than we expected! Not only did we buy 1 vehicle but 2 now from Travis. He makes buying a car a very pleasant experience & will definately recommend him to others looking to buy. Thank you Travis for another great experience!

brandiwilliams

Apr 29, 2012

Travis worked very hard for me to help me out in finding a vehicle. Travis was very professional and attentive to my needs. Travis kepy me informed on what was going on with financing and what was available for me to make my car buying experience easier. I would highly recommend going to see Travis at Joe Machens Nissan for your car buying experience.

Carlidin

Apr 29, 2012

Travis is wonderful to work with and was very helpful to me in buying my first vehicle as a Widow. Having always had my husband to take care of the vehicle purchases my first on my own was very scary but Travis understood and helped me find the perfect vehicle for me. He helped me through the process in a very informative and understanding way. I will never buy from another salesman as long as Travis is around to help me. Thanks Travis!

j&awilco

Apr 29, 2012

Travis is an amazing salesman. He took the time to find out our needs and wants in a new truck. He was really friendly and helped us find the perfect truck. I would tell anyone to buy a car or truck from him. Everything about buying this car was delightful.

jessiehammel

Apr 29, 2012

Travis was awesome! Made my first time car buying experience very pleasesnt! I would recommend anyone to go to Travis, first time buyer or not!

jfeeler27

Apr 29, 2012

Great salesman! Not pushy and very friendly! I've recommended friends and family to this dealership to speak specifically to Travis for a great deal and pleasant experience! Thank you again!!

Jlquint

Apr 29, 2012

Travis is a wonderful salesman. I found him to be highly qualified and very friendly. I plan to buy my future vehicles from him. However, I like my Armada so much that may be a long time from now.

kboggs01

Apr 29, 2012

Travis new exactly what I wanted and needed. He took that information and made it possible for me to get an excellent car! Travis is a very kind and courteous salesman who took his time with me and gave me an excellent experience!

panthermom26

Apr 29, 2012

I had purchased a car from Travis previously after swearing I would never, ever buy a new car again due to some bad past experiences with dealerships. He knew what I was looking for and when it came through, he called me and made the car buying experience a very positive one. When I found myself in a position of needing a different car, I called Travis. We talked briefly on the phone and he reassured me that he could help me find what I was looking for both in size and in price. I was a little nervous at first going from a suv/crossover type vehicle to a 4 door sedan..but I absolutely love it! Travis, thanks for always making my car buying experience a pleasurable one!

Xavien

Apr 29, 2012

This guy has been working with me even before i was going purchase a new car, hes the best when it come to customer service and helping with anything i might have a question about. If my friends are looking for a car i would send them to Travis Dometrorch because he will get them a car without any problems.

bhuttsell

Apr 28, 2012

travis was helpful, and informative. He showed me lots of options I could work with. He also made sure that the car I bought from him suited my needs. Would definitely buy a car from him again. Brandon Huttsell

ukutegbej

Apr 28, 2012

I will never buy a car from another dealer!!! Travis asked questions, listened, and went out of his way to get me exactly what I wanted and keep it within my budget. No pressure. No gimmicks. Just an amazing salesman!!! I recommend him to everyone I know.

casides

Apr 23, 2012

Gary was great to work with, he listened to what we wanted and made sure we got it! We got our vehicle at a great price!

LoriTurner

Apr 23, 2012

From the moment we walked into the dealership we were treated extremely well. Everyone was very helpful and friendly. The whole process was very smooth and enjoyable. Jonathan is a great guy. He went over the vehicle and helped me set up the bluetooth and how to use the products. I would have to say that this was the best car buying experience I have ever had. I would definitely come back again and have already recommended Joe Machens Nissan to my friends and family.

tigerden

Apr 23, 2012

The dealership was very professional in my opinion. I was not pressured to make any decision. Everything I was told would happen did so. The followup has been freindly and courteous. The service department has helped me with questions I had.

dianeelam

Apr 22, 2012

I bought a 2010 Nissan Sentra from Eric Highley and overall it was a good expierence. I orignally requested information for this car through Kelly Blue Book and heard back from Eric right away! He wanted to make sure I got this car and called me right away to set up an sppointment to look at it. This is the first car that I have bought and first car in my name. Eric and the rest of the team took quite a bit of the stress off and made this process for me easier than I expected. On top of that He gave me a great price on the car and made sure that everything was to my liking!!

lmunson

Apr 21, 2012

Solomon was very patient with me while I tried to decide between 2 different models of Nissan. I drove both and decided to get another Versa as I had been very pleased with the one I was trading in. Then I had to decide on color and equipment. He even took me to another lot so I could another color that was available. He answered all of my questions but did not try to push me with my decisions. I appreciated that. Everyone worked hard to make it a good experience.

pkramer8y

Apr 21, 2012

WOW!! This was by far the easiest car purchase that I have ever made. James Williams was my salesman and provided me with top notch customer service. Honestly, I couldn't have done better myself, and that is saying alot! James is not your typical salesman. He is honest and will not waste your time with all of the haggling. I currently work full time and go to school full time working on an accelerated nursing degree, so my spare time is limited. When I say that my spare time is limited, I'm not kidding. I found the vehicle I wanted (2012 Nissan Juke, AWD, Pearl White, fully loaded), met with James, and took the vehicle home, all in the same afternoon. No hassles, no haggling, and absolutely no frustrations. While buying a vehicle can be stressful, James Williams went out of his way to try and make our buying experience as simple and as pleasant as possible. After my purchase, James called me several times to see if I had questions, and to make sure that I was happy with my new vehicle. My husband and I really appreciate the service we received from James and everyone at Joe Machens Nissan!I lOVE MY NEW JUKE!!!!Paula Kramer

cjokathke

Apr 7, 2012

Josh was great and really nice he got us in what we wanted for the price we wanted as well. I would recommend him if ur ready to purchase a new or used vehical. Thanks for everything Josh i love my car.SincerelyCindy & Daniel Kathke

iesasanchez

Mar 15, 2012

James made me feel very comfortable. He didn't try to take advantage of me, I was not nervous, he has a great sense of humor,down to earth, I really enjoyed my visit at the Nissan. James is a very hard worker who had the right idea of what a "cute" vehicle meant to me. I was very well pleased with the pricing, the color, make model, you name it and i was pleased. James went above and beyond late the night of purchasing my new vehicle. He is AWESOME!!!

altimagirl12

Feb 27, 2012

I originally purchased a Juke from Scott and Joe Machen's Nissan in February 2011. I returned in February 2012 looking to purchase a new Altima. Scott was a great salesperson. He went the extra step to make my car buying experience great. I would highly recommend Scott to anyone looking for a new or used car. I also had the chance to work with Mardini and Adam. They were both straight forward with the pricing and financing and made the buying experience great.I LOVE my new Altima and would recommend this dealership to anyone. They even let our dogs ride in the car for the test drive and come in the dealership while we worked out the paperwork. Thank you Scott and Joe Machen's Nissan!

katemarie61

Feb 5, 2012

We set-out for a Saturday drive, as we do on most weekends. We notified Bill Sheets (whom we had previously spoken to) that we would take a drive there and speak to him about possibly purchasing a Nissan Frontier. We had no idea that we would be bringing one home that day. While there, we dealt with Bill and Adam Aulepp. Both are surely a credit to your business. Both of these men wre courteous and understanding at all times. We had no idea just how busy it would be on Saturday; it made for a long afternoon, made tolerable only because of these two men. I believe that we would have left, were it not for Bill. There is a Nissan dealership just three minutes from our home, yet we chose to purchase from Joe Machens Nissan, primarily because of thos two guys. We will certainly recommend your dealership to all who inquire. And, so far, this is one great truck.

christierw

Jan 30, 2012

Very friendly, low-pressure sales (the product did the selling) We are looking forward to taking a trip in our new Altima. We looked at several other cars, but the Altima won me over.

fschmitz

Jan 27, 2012

I purchased a 2012 Nissan Rogue 2 weeks ago. I was very impressed with the way I was treated by my salesman. I was not pressured into buying. I was given a fine presentation of the vehicle and felt the price was right. I would recommend this dealership and did refer a new customer that purchased a new vehicle.

JesseL

Jan 27, 2012

I rated Joe Machens Nissan in Columbia, MO very high in all categories. My salesman, Dahn Do, was very professional, knowledgeable, and tried to figure out what vehicle would best suit my new lifestyle as a first time father. I financed through the dealership and I had a great experience with the gentleman I worked with during that process, I think his name was Eric. I am terrible with names. Anyhow, they do a great job there and I am very pleased with my overall experience.JesseColumbia, MO

mldunkle

Jan 26, 2012

Danh was diligent in pursuing us as customers and once we made connection at the dealership he did exactly what we asked him to. We told him what our requirements were and he met them with the best of his ability. I give Danh an A+. Thanks for a great experience.Mike & Cathy Dunkle

brquinlan

Jan 25, 2012

Solomon is a gentleman who is easy to bond with in sales. For example when I drove to a dealership in KC to test drive a new car and trade in my truck. The person in charge of valuing trade-ins practically slapped me in the face about a defect about the engine knocking. Well it was news to me about a defect of my truck engine. My point is this, he could have been easy on me and said Mr. Quinlan can you hear the knocking? That is a $1,500 dollar problem for us to correct. I did not have this problem when we purchased a new Nissan from Solomon with the trade-in. So later in time, we are searching for a used car and we locate Solomon because of our previous experience with Solomon and purchase our son a newer used car from Machens Nissan.

rbtrosen

Jan 25, 2012

I found the dealership to be very great to work with and they answered all of my questions. I absolutely love my new cross cabriolet/nissan and enjoy driving it. I highly recommend this dealership to everyone. Thanks for all the assistance.

cajones66

Jan 24, 2012

Bill Sheets was the actual sales associate my husband dealt with, but since then my husband had to go out of town for work and I've dealt with Bill on a number of questions I've had and additional accessories added to the vehicle, and Bill has gone above and beyond. In addition, on ocassion when I've had questions and could not reach Bill Sheets, Scott Glasgow has stepped in to answer my questions with much professionalism. Even though he was not the salesman, he had no problem checking on accessories or giving me suggestions. About a year ago I had a very bad experience with this dealership and did not want to go back, but I am glad my husband decided to come back because Joe Machens Nissan has an class act dealership and an outstanding team of salesmen.

grenluvr

Jan 24, 2012

My boyfriend recommended Bill Sheets to me from Machens Nissan because he had just worked with him to get a new car for himself. Bill did a great job getting me what I wanted with the Juke. Machens also met my crazy demands and beat the competition! I'm so glad I did my business with them and would highly recommend them...and Bill Sheets!

2tallsixfeetfour

Jan 18, 2012

I have owned my new Rogue for several months now and only recently had my first encounter with winter driving that required the AWD. I happened to be on the road at that time and before I ventured out onto the highway for my trip home I called my salesperson (Scott Jennings) to verify how the AWD actually switched from FWD since there was a switch available to lock the AWD. Scott was right on top of it. He did all the leg work for me by talking with the service manager and got back to me in minutes with the information that I needed to ease my mind and know that I was operating my Rogue correctly and safely. Scott has changed my perception of what a 'car salesperson' is. He totally breaks the stereotype mold. He was very helpful and proves that there are people out there that treat you well after the sale has closed. Thanks Scott.

jajoms

Jan 5, 2012

Scott Jennings and Eric Highley provided excellent customer service. They demonstrated friendliness and excellent knowledge of the vehicles. The tour of the service department was outstanding and my past experience with the good quality of work performed here will continue. My overall experience has been fantastic and I would highly recommend Scott and Eric to those who are considering a Nissan vehicle. The price must have been good because we bought two!

kcsmitty18

Dec 30, 2011

My first vehicle I have bought sight unseen from a dealer off the internet. Great experience. We live 90 minutes away and have did all the research off the net. My wife drove one in the spring, so we knew what we were going to get when the baby got here. Vehicle is great, sales dept was great and finally, the finance manager was very good. He showed us different options, but didn't force feed anything to us. I am in sales, so I really appreciated that. Looks to be a vehicle we will have for several years to come. I also think enough of Nissan and the Murano, to put my wife and new baby girl in it. Happy New Year and keep up the good work!

markpheeps

Dec 21, 2011

I highly recommend Eric Highley. We like and trust him very much. Joe Machens has been very professional and treated us like family and made us feel comfortable. We have bought both new and used vehicles this year and both times were a good exprience.

G8GT

Dec 20, 2011

This was my first time buying a car from a large dealerhsip, which made me nervous. Brandon Crites was a fantastic salesman. His customer service skills were beyond what I have experienced in the past with vehicle sales. Brandon helped me find exactly what I was looking for and did everything he could to make my experience with Joe Machens easy and comfortable. He has followed up with me about the vehicle since I purchased it. As long as Brandon is selling cars, I will be purchasing all my vehicles from him. I highly recommend asking for Brandon if you are looking for a vehicle.

AnitaDC

Dec 17, 2011

I've had my truck for over five weeks now, and I have been really impressed with follow-up customer service checking to see if I still liked my truck and if I had any questions about it. Brandon was friendly and knowledgable, and helped me pick the right truck for me. I highly recommend Brandon and the Joe Machens Nissan dealership!

chrisbarn1

Dec 17, 2011

I went in after I was in a car wreck.I was trying to find a car in my families price range.After I had seen a few cars that I didn't really like I was ready to give up for the day. Brandon ended up finding the one I bought.His customer service skills were great.This was the first car I have ever bought.He made me feel comfortable thru the process.The next time I decide to buy I plan on going back.

oo7hammer

Dec 17, 2011

Brandon Crites made buying a car a great experience. He seems more like a buyers advocate than a salesman. He went way out of his way to make sure my car was perfect when I drove it off of the lot. Brandon has maintained a great relationship with me after my purchase.

meparker3

Dec 15, 2011

I had a wonderful experience buying my car at Joe Machens. My sales man wass Brandon Crites, he is wonderful, friendly and made me feel comfortable when I bought my car. I have had my car for about 3 weeks now and I love it.

Vikkit

Dec 8, 2011

I just bought a new car a few weeks ago and it was a great experience!! Brandon really worked with me and let me look at a lot of cars to make sure I really knew what I wanted. He answered all my questions and really made me comfortable about buying the car. So happy that I worked with Brandon and was able to get a great deal!! Defiantly recommend machens Nissan and Brandon Crites if you are looking to buy a new car. They take really good care of you!

LF

Nov 30, 2011

I purchased a USED 2006 Nissan Quest in January 2011 with a ''full'' warranty. Since then I have had numerous engine related repairs, and have spent almost $3,000 out-of-pocket with nothing covered by the warranty. This month my engine light came on again and this time its a catalytic converter which will cost $1,300 out-of-pocket (because once again its not something covered by the 'waste-of-my-money' warranty). Being this is the fifth or sixth repair OR service visit for my van in less than a year after I purchased it, I was extremely upset and frustrated (completely irate at this point). I called the service department only to be hung up on (after only a few seconds on the phone and without warning). I then called back and spoke to his manager who gave me a lot of nonsense about how the catalytic converter isn't necessary for safety inspections (in our county) and there isn't any real need to fix it if I don't have the money. After telling me his car has the same problem and without offering me anything (could have been something as simple as well waive the fee for this service visit' ($50 value)), he became impatient and didn't want to be on the phone anymore, so being a mature adult he decided to giggle about it and tell someone in the background that I wouldn't let him off the phone (which was completely untrue and disrespectful). As a result, I demanded he transfer me to his manager's voicemail. To be perfectly honest, at this point I was already aware nothing was going to be resolved to my satisfaction and they were going to get away with selling me a junk vehicle. The only reason I wanted to speak with his manager was to tell him how hateful and disrespected I had been treated by his service personnel. He called me back the same day, which was the first descent thing anyone at this dealership has done so far, to apologize for the rude behavior of his staff. However, he wouldn't apologize for selling me a vehicle which is falling apart. His reasoning was that sometimes you win and sometimes you lose, and unfortunately, this time we lost. I have purchased a lot of both USED and NEW cars, and this is the first time I have ever had to make this many expensive repairs in the first year of ownership (at this stage Im practically rebuilding the van part-by-part) He offered to bring me in to consider trading the van for something else that was ''mechanically sound'' and would make me happy, but couldn't guarantee how much trade value I would get (even though this was apparently a lemon), even if I decided to trade up. After reading other ''horror stories'' online, I discovered this is a pretty common tactic by dealerships which just results in more money out of consumers. So I will be left with paying for all the repairs I've had to make and any amount that I still owe on it if I do decide to trade it upside down. This has been the worst ordeal I have ever been put through and I will not be doing any more business with any MACHENS dealership and will share my story with anyone considering doing business with them. Furthermore, instead of trading my van upside down with Machens, Ill just take it elsewhere and cash in that good-for-nothing warranty for whatever refund I can get. BUYERS BEWARE!

vp1020

Nov 23, 2011

First oil change on my new Frontier. Had a cup of coffee ,Casey had me in & out in less than 40 min. They washed it & because it was my first oil change it was free!! Free, it does get any better than that. Thank's for the great service!! Vernon Pauley

graaf

Nov 12, 2011

Solomon wasn't pushy very polite. He asked to come along on the test drive rather than just tagged along. We found a drag noise on a right hand turn. Which he promised he would get resolved and it was on the Monday. While the car was being prepared he wasn't happy with quality of the wash to the bed and made them go back over it and clean it up much better. He gave new foot mats with the car to replace the dirty old ones. He also offered to help setup the electronics inside the car which i didn't need but the gesture was still pleasantly received.I would definitely recommend and use his services again

jwmb6c

Nov 9, 2011

I bought my 2010 Titan from these guys last year. Love my truck and got a fantastic deal on it. Since, I've been bringing my truck and my 2008 Nissan Xterra to them for maintenance. I've never had maintenance done at a dealership before (never trusted them to be honest), but I feel like I can trust these guys and would rather have them work on my cars than anyone else in town. Great job guys. I'm a Machens customer for life at this point.

hackmd

Nov 7, 2011

I looked at several dealerships in town and wanted to test drive several differnet vehicles. I test drove the Nissan Altima and the salesman was very friendly. I loved the car and then went to purchase it on a different night. I got a very good deal on my trade in, sales manager helped in getting good packages for the car and was out of the dealership with a new car in about 2 to 2 1/2 hrs. I was very pleased with the dealership.

edward hammett

Nov 6, 2011

The dealership is always so clean and well lit. Everyone was so friendly even the ones that wern't involved with our sale. Our Salesman was Rick Witlock and a guy name Tony helped him with all the details of the vehicle because Rick was new. Very impressed!!

2tallsixfeetfour

Nov 2, 2011

My quest was to research all the SUV's currently on the market. I started with online study via Edmunds.com. From there I went to multiple dealerships and test drove many different models. When I visited Joe Machens Nissan I made contact with the first available salesperson. It happened to be Scott Jennings. He was courteous, knowlegable, and very helpful. He allowed me an extended test drive in a Rogue while pointing out the best features of the auto along with all the different options and prices available. This was very helpful. All I can say is quality speaks for itself. And after test driving many different SUV's on the market? Rogue was my first choice. Scott sealed the deal through by his knowledge of the product and willingness to work with me to the end of the deal. Yes, I would recomend this dealership and more specfically this salesperson.

deetompkins

Nov 2, 2011

My husband and I were both owners of a Nissan (me an Altima, my husband a Titan) and my Altima was aging and we decided it was time for a new vehicle. We have both been happy with our Nissan's so planned to purchase another Altima. However, after working with Solomon we determined a Maxima better fit our needs. Solomon was very helpful and courteous and was informative but low pressure, which is exactly what we were looking for. He was a perfect fit for us. I'm sure next time we want a new vehicle, it will also be a Nissan.

toonsboss

Nov 2, 2011

I was met with a smile and can do attitude. My car was not kept all day for a small repair job. The shop was clean and there seems to be a friendly rapport between the associates.

Hehaaw Acres

Oct 26, 2011

I drive over 50 miles to reach this dealer. This was my 2nd time in 10 months. I do have 2 other dealers closer. Al West in Rolla that I hope folds and then the new one in Jefferson City. I will drive to get better service and sellers who treat you with respect. Joe Machens is outstanding and well worth the drive. Trust me! You get what you pay for and why not get both great price and service with Joe Machens Nissan. Take the time and the drive you will not be sorry!!!

vps223

Oct 20, 2011

Everyone we met in the dealership was friendly, knowledgeable, helpful and professional. We were treated with respect and never felt like we were being "sold" a car. They helped us find the best fit for our needs.

kelliw

Oct 12, 2011

Since it was the first time I have ever bought a new car, I was hesitant about the experience. Everyone at Joe Machens Nissan has been so helpful and informative, I couldn't have asked for anything better! Not only were they helpful during the car buying experience, but they have answered all of my questions since I purchased the car. I will definitely be going back to Joe Machens for my next new car!!