Used Cars for Sale at Jones Chrysler Jeep Dodge in Bel Air, MD

suggst55

Sep 16, 2014

They sold us a brand new Jeep Cherokee. Had the car for two days and the break light came on. Took the car back 14 days later got the car back. During that time they were supposed to install a sun roof and failed to do so. The break are currently not working properly. I don't even think the car is safe to drive. I will have to take the car back again. This is insane for a brand new car.

rlong9275

May 22, 2014

Service included Autobutler, oil change, power steering issue and N49 safety recall involving tie rods.The service was done but it took way longer then promised. They released the truck to me with a diverter valve in the HVAC system that was broken that was not broken when I dropped it off! They needed to charge my warranty for it to be fixed after I was told that it's my responsibility to pay for it. They also needed to order parts for the N49 recall.Went to pick up the truck, they can't find it AGAIN!! this is the third time. I have over an hour and a half just waiting for them to find and deliver my truck. It always gets found AFTER I go looking for it!My service form said parts were ordered on 3-29-14 for the N49 recall. I called the parts department on 5-20 ish to check on them and found they have no record of anything being ordered for the recall. But,, they will order it for me! I said that's ok, if I have an accident due to a failure of the part it's on them!There is only one other dealer that I feel has service that is worse. Jones is running neck and neck with them. It's not just a one time thing with them. The errors continue to show lack of leadership in the service department. My truck gets returned to me without the antenna installed and some times they need to locate it as well. Autobutler at times looks like they just run the truck through the car wash. Dirt and stains are on the roof and the hood where it's hard to see. I have needed to have them take it back for a redo a couple of times. Then they complain about it. My wife goes to Jones Subaru just up the street. We have had ZERO issues with the service dept. for YEARS!!!I still want to post a good review of the Dodge service, they just can't deliver the customer service that we the customers expect!Maybe when my recall parts are installed when they park the truck, they can note on the key which numbered space it's parked in! It's simple, or I'll have them deliver it to me!

sheriffanne

Jan 10, 2014

Hello- I am a long long time buyer of Jones since 1983. Each and every time in am pleased with the home town feeling. Gary and his accomplice in crime(lol) Paul ( I'm in Law Enforcement). did a great job on getting me a great price and a truck which fits my needs. This is probably my 25th vehicle. Because of fine people like Gary and Paul , I will always buy Jones. Oh! yes Larry Kroft is like a brother to me - LOVE YOU LARRY.I first stated at Jones when they only had one showroom and even with them taking over half of Harford County(lol) they still are the best in the business. GO JONES.

md2876

Dec 29, 2013

Jeep Wrangler:Beware of buying a car from this place, attempted to pull a bait and switch with me, which is illegal. And of course the vehicle they attempted to sell me cost a lot more than the one I wanted, which they assured me was still available when on the phone. I have bought a few cars in my life time, so I did may research before going to the dealership. The salesman, cant remember his name wish I could, but his desk is the very first one you see when you enter the Dodge Showroom front door, became very agitated, borderline aggressive when I did not fall into his sales tactics. This didnt go over to well with me and I walked out. If you buy a car from this place, be careful and do research before you go, or they will have no problem ripping you off. The simplest thing you could is go to kellybluebook when you find they car you like, it will give price range to look at before you go. I have never bought a car from this place and with the experience I had most likely never will. I ended up buying a Jeep from Adams Jeep of Maryland, which was a pleasant experience. Adams Jeep had no problem negotiating a price that was fair and did try to rip me off.

canningaj

Dec 12, 2013

I own a 2011 Jeep Grand Cherokee which was originally purchased from Jones Junction. I love the vehicle, never the less it has had significant problems through the first three years of ownership. All the service has been done with Jones service and with the same service advisor Gary Millay. Gary is the assistant service manager and he should be the service manager in my opinion. Every time i enter the dealership he is friendly and welcoming. Moreover; Gary is a good guy and all my service work has been completed in a timely manner and with professionalism. Jones junction always provides a rental car and Gary's honesty is refreshing. Most recently I brought the Jeep in for service and reliezed the tires were shot after 19000 miles! Without hesitation Gary was able to ascertain a reasonable deal to replace the tires and went to bat for me with Michelin Tires. Gary is a asset to the Jones Junction and Chrysler family and i would not take my vehicle any where else for service. I highly recommend using Gary and Jones for your service in the future!...... Adam

billsgto

Dec 4, 2013

Beware of salesman who's last name rhymes with "slick". I test drove a Dodge and when we came back to the dealership to work out a deal to buy a new car, I was fed lies and pressured into buying the car immediately or else I wouldn't get the supposed deal. I ended up buying my new car from another dealer who was much more honest and upfront with me. I would not recommend Jones based on my experience.

upsmanbelcamp

Oct 31, 2013

Greg Swick was a fantastic salesperson who was very knowledgeable about the Jeep we were interested in. Jones is a terrific dealership known for their customer service.

stellanmi

Oct 20, 2013

I entered the dealership with a car purchase in mind but not quite sure as to what & if a deal could be worked. I was introduced to Carl Granville and my anxiety level dropped...the longer we spoke the less my anxiety existed. Long story short he worked some magic & got me into a Dodge Journey! He listened to what I needed & put me in this car! I LOVE IT!!! I will be recommending this dealership & Carl to everyone!! Gary Hale was also an amazing addition to my experience..making sure that i was comfortable & taken care of..Daniel Alban was another awesome financial advisor. He made me comfortable & made sure I understood everything I was signing. All in all 5 star experience!

Moriah2013

Oct 1, 2013

There are not enough words to express our thanks in the five weeks we worked with the Jones Family. Our original purchase of a used 2013 Jeep Grand Cherokee Laredo had to be returned due to unforeseen circumstances, and to "no fault" of the dealership. In turn, they helped us locate a 2014 Jeep Grand Cherokee Limited that met our exact needs and more. At their expense, they worked through the changes and the mountain of paperwork involved. Not once did anyone make us feel as though the task could not be accomplished. Everyone we dealt with through our continuous questions, phone calls, and visits, were all friendly, polite, and helpful. They made us a promise to make things right and that is exactly what they did. The dealership goes beyond our expectations in every way a business should conduct itself, and the employees (and that was everyone we met) were great. We are confident that as we continue our service with Jones, we will continue to find the same. We can not encourage others (you the public) enough when it comes to working with the folks at Jones, whatever your needs.DRC & CLC

jbs0385

Sep 13, 2013

I worked with Jason and I got a brand new ram and I was lucky to get Jason he answered every question I had he eased all my concerns he kept it fun and enjoyable had me laughing the entire time he is the only salesmen I will ever work with and will strongly recommend him to everyone I know and everyone I don't thank you Jason

wintermoon

Sep 13, 2013

I recently purchased a Dodge Durango from Paul Newman and it was the BEST car buying experience I've ever had. He listened and cared about my needs with a vehicle. He was very thorough explaining the Durango, it's features, and how to operate it. He was very charming with a great sense of humor which really put me at ease with such a big purchase. When it came to discussing the payment, he really worked with the manager and finance people at Jones to get me to a comfortable payment. The management and finance guys were also superb. On top of that, you really can't beat what Jones offers with it's "Jones for a Lifetime". It is a wonderful service they offer and really put the deal over the top for me. I highly recommend Mr. Newman and Jones Chrysler to anyone looking to buy a vehicle. You won't be disappointed!!!

rlong9275

Aug 30, 2013

Took my truck in for several service related issues. During the time in the shop several problems developed along with damaged LCD display for backup camera. Customer service issues included failure to rotate all tires 2nd attempt, lost truck at time of pickup, paint still had spots and sap/ Tar on it after Auto Butler treatment and lost radio antenna, no follow through on problem with Rhino bed liner. 9-3-13 Spoke to Mr. Fields re: Issues on the last service appointment. He has told me that he would replace the broken LED display. Explained that I have been trying to have my spare rotated in service and was told I needed to request it to be done. No offer was made to have that done for me since I was there. Same response the last time I complained that the spare was not rotated into service. No offer was made to fix the issue then or today! It took 4 "FOUR" return trips to have my oil change reminder reset on my last oil change.Tried to explain the Rhino liner issues I am having but he looked like he was not interested. It just appears to me that the lack of follow through to correct service issues has become the norm at Jones at least for me, and are really turning me off.

tgmaverick515

Jul 25, 2013

Buying a car is usually a hassle and can be very difficult, but for once I can say I bought a vehicle and was not disappointed in any way. The Manager Art Robinson and the sales man Paul Newman were beyond helpful and extremely courteous and genuinely cared about my business. This is how car buying should be, and I give these gentlemen 5 straight across the board, and will definitely refer anyone to them.

JOURNEYON

Jul 19, 2013

Lets start with....did I mention that I would rather go to the funeral home than go buy a new car!! Well, I have now changed my mind. The Jones Dealership is like the Disney World of car dealerships...everything you want, just where you want it! My sales rep was Chris Gill, a very nice guy that is very good at what he does. Not one time did I feel like I was taken advantage of. It was a great expierence from walking in the door to driving my new Journey off the lot. There is nothing more Chris could have done to make my experience better. You go in dreading the outcome, and my outcome is I feel that I have made a new friend!! THAN YOU CHRIS!!

sleeper06

Jul 18, 2013

We bought our Jeep Grand Cherokee from Art Robinson the sales manager, it was another great experience to purchase from him and the Jones Chrysler Jeep family. This is the 18th car that my family has bought from him. Art thanks for the hospitality (hotdogs, popcorn and water). The Jones for a Life Time is real and Art convince us to drive all the way to Belair, but it was well worth the drive. We have sent two of our family members to buy from Art Robinson, he will treat you right and most of all he has integrity and that means a lot to me and my family.

Jesus58

Jul 17, 2013

We purchase our Jeep grand Cherokee from Jones Chrysler Jeep, what great experience we had. The sales manager Big Art Robinson treated us with the upmost respect and took all the hassle out having to deal with the salesperson when came to negoitations. We had hot dogs, pop corn, my wife even got her nails done. I thought that it was all a bunch of bull, but Jones really does everything they say. We even got Big Art to bless our new car and have since sent him six people from our church who also purchased from Jones. With Art there was no lies and we just felt like we could trust him. Then at the end of our purchase we found out that he was a preacher that really blew my mine. Funny part when we told him what our last payment was ($744.00) he said "How did you get it so low" The guy just made it fun to buy a car. It felt good dealing with the manager and we will be back to by my wife and my son a car.

bkarkrash

Jul 6, 2013

The overall service and experience was great. Conly was very helpful and knowledgeable which made the whole process very easy, and painless. Then when it came to financing, Dan gave me a deal much better then I expected. This was my first time buying a new car and I will definitely be back for the next!

MandiK

Jul 3, 2013

I was reffered to this showroom by the service director Larry, I was then helped by the Dodge sales manager, & Paul Newman, the sales associate, & even Dan from finance, everyone worked so hard to get me a great deal on a brand new 2013 Dodge Journey that had everything I wanted & more, & even though it ended up being a bit more expensive than I anticipated, they went out of their way to show me just how much savings I had, & gave me every discount & break they could, I know they didn't make much, if anything at all on my sale, & even though I wont be able to take advantage of the "Jones for Life" for the most part because my husband is stationed in La. right now, they still have made a new friend & a customer for life, & when I'm back in town from time to time, I will certianly stop in & get my car wash, & maybe a nail treatment to boot, thank you so much for all of your hard work on this sale.

aynoumus

Jun 30, 2013

Jones was awesome. I got called about trading in my truck so figure sure thats see what they got. after talking to sangelo about options he brought down 2 trucks for me to look at. loved tehm both but decided todrive one after driving it loved it more. Went back in to look at numbers was alittle nervous but talked to angelo a little more and was ok. he brought me the numbers and started working with me him and george bth trying to make me a happy jones customer which they did .. great job guys

chevelle616

Jun 27, 2013

I had a awesome experience at Jones there Jones for a lifetime program is incredible Jason was extremely helpful and answered all my questions got me exactly what I wanted right in my budget everyone I talked to was very pleasant it was hands down the best experience I've ever had at car dealership and will recommend everyone I know to Jason and Jones

lmd353

Jun 26, 2013

My experience with Jones Junction was extremely satisfying. Everyone on the team was helpful and responsive. I would not hesitate to recommend or make a purchase from Jones Junction in the future.

SJMeisel

Jun 25, 2013

Last year this time, I happened to be driving by Jones Junction on my way home from my daughters soccer tournament. I had always heard good things about Jones, and especially about the, Jones for a Lifetime commitment, so I decided to stop into the Toyota showroom for a casual chat to see whats available and what Jones could do for me.As soon as I walked in the door, I was greeted with a big smile and a firm handshake; both belonging to Mr. Josh Schlossnagle. Not knowing me from Adam, Josh treated me like royalty from the get-go. He invited me back to his office and made me feel right at home, even serving me a pair of hot dogs and a soda. That was a great start!Josh and I soon got down to business, and he read me like a book. He didnt try to give me the standard cookie-cutter sales pitch you get most at most other dealerships; instead, Josh listened to me, what I wanted, and why. I drilled him on several Toyota models, hybrid or gas models, technology options, service plans, availability options, etc. Josh didnt miss a beat, and proved to be on point with every answer. Translation Josh knew his products, inside and out, and proved it with confidence without cockiness, and I really liked that!Josh took me on a couple of test drives, gave me some additional information about the particular cars I was driving, and answered several more of my questions. Long story short - we went back to Joshs office and I wrote him a good faith deposit check to have a particular model, configuration, and color transferred to Jones Junction for me. Within 48 hours, just like Josh promised, my brand new sparkling Toyota Camry Hybrid was waiting for me. One year and 15,000 miles later, Josh and I still keep in touch for my benefit, as he continues to help/advise me in any way possible in regards to my new vehicle.Looking back, that experience with Josh made me a Jones for a Lifetime believer.--Scott Meisel, Kingsville MD

babygirl25

Jun 17, 2013

We stopped by jones just to look around and figure out what kind of car I wanted. When we pulled up we stopped and talked to Rob, he answered every question we had and looked at every different kind of cars. We left that day without purchasing a vehicle because we was just looking around. We came back on a Thursday and test drove a brand new car, I fell in love with it and after the long process of waiting and signing I drove home in a brand new car :) if anyone asked me who the best person to work with at jones I would say rob. He did not push us to any certain car, he answered every question we had, and didn't tell us a bunch of stuff we didn't care about. He wasn't like all the other salesmen when they run up to you as soon as you open the door we actually went up to him!

tbungori

Jun 8, 2013

i purchased my 2014 jeep compass from Jones junction. my sales person was conly debord and i cant say more wonderful things about him. he worked with me for over a week to get me into the car that i wanted. we went over other options and he was determined to help me get what i wanted and wouldn't just let me settle with second best. He was very kind and understanding to what i could afford and didn't try to pressure me. He even answered my calls when he was off work, never once making me feel as if i was intruding on his personal time. i would recommend Conly to anyone of my friends and/or family. I will make sure when i am ready to buy again i will make sure its from jones and from Conly.

lb3590

Jun 7, 2013

My family and I have been buying cars from Jones Junction for numerous years. Recently I bought a new 2013 Wrangler Unlimited from Chris Gill. Both Chris and the other employees at Jones were very informative and helpful in finding me the perfect car. The service that was provided there was excellent and I am very thankful for all their help. I recommend buying a car at Jones or even having your car serviced there. It is an extremely friendly and helpful car business.

kellove

Jun 4, 2013

This is the 3rd car that we have purchased from Jones, and we have been satisfied each and every time. Mrs. Brooks was an attentive saleswoman, and did everything to ensure that our experience was as smooth as possible. I have had 3 good experiences, and would reccomend this dealership to any friend.

adiajones

May 28, 2013

Joshua Schlossnagle was the best sales rep I have ever had and I have brought several cars in the past. I also had many dealers contact me this weekend on purchasing a car and even though I was unable to get financed on the car I wanted Josh made my experience so great and stress free that I only wanted to purchase a car through Jones. I will continue to do business with Jones and I will also send other buyers your way. Thank you for the great experience. Josh was the best!!! :-)

Rolomatic

May 23, 2013

John went way above what he needed to do to get the transaction completed. I called John a few weeks ago to let him know which vehicle I was looking for and he contacted me as soon as it came in and came up to the ranch to look at the vehicle I wanted to trade in. He made the entire transaction seamless.

T.Geiman

May 18, 2013

My Husband and I both bought vehicles from Josh, he was very helpful and friendly and took the time to answer all our questions without being pushy. He also took time after our purchases to answer other questions we had.

scott1043

Feb 4, 2013

I have bought a car at Jones Subaru and had a great experience. Recommended Jones Chrysler to my mother in law. Was told that I would get a 100 referral bonus. Over a month later, no check. Have been told:1. check is in the mail.2. come back to dealership. have been there 3 times and called 4.3. told them i would call attorney general. told"you have to do what you have to do"Wow. for 100.00, a 19k purchase. They didnt have to do any work. They have pens promoting referral policy. It is a joke. Will be contacting BBB and attorney general. I buy a car every year, will not send anyone to Jones ever again.

preston12

Jan 3, 2013

I would caution anyone looking to purchase a new vehicle or have repairs done at the body shop. I will tell you about some key issues I experienced. During the sale of the vehicle I upset the salesman becuase I questioned why the paperwork was not finalized (after waiting 3 hours) we told him I would just come back at another time to pick up the vehicle and sign the documents. The individual argued with me a little and then stood up and yelled at his sales associate (he used foul language)and threw a lemon pie at the front desk of the sales area (I should of walked out the door). It sure got everyones attention real quick. The day was a drag and I'm pretty sure I was ripped off, and overall was treated poorly but I'm the idiot that signed the paperwork. A few months and 3000 miles after the purchase the town sweeper side swiped my new Jeep causing significant damage. I was hesitant but thought "Jones for a Lifetime" so I'll have them perform the work because were "lifetime" partners with this vehicle... Big mess up... No calls from the body shop at all until I received a email asking for high scores on the survey... I thought this is weird.. I emailed them back and asked what they did.. 30 seconds later they found my phone number... We discussed the repairs and I determined the fenders were not replaced and the wheel was not replaced... I kindly asked why? The individual responded it "cleaned up". I asked how when material was removed... He then called the insurance company and a second visit was scheduled to review the damage.. The associate called back and said denied by the insurance company. I called the insurance agent and the appraiser said the associate at Jones felt the damage was not caused by the accident... Hmm.. Anyone know what the widest part of a Jeep is?? The fenders and wheels... So if its a side swipe what gets hit? They truely acted like they worked for the Insurance company. And after 2 months of fighting I accepted the vehicle.. To finalize everything I just spoke with the associate today from Jones about final payment and some workmanship / quality issues that the Jeep needed. I started to discuss the white body filler dust on the visors and noticed he was not interested in talking about that.. So the dust all over the roll cage, and top cover, under the seats, the painted door seal, the piece of tape that was painted over on the door... I was also going to tell him about the rubber seals that they re-installed and how far off the alignment is... the door handle is not like the others and overall it looks like crap and leaks air.. But they don't care to listen.. there just focused on moving onto the next "Jones for a Lifetime" customer.. oh well again I'm the idiot that trusted them. I'm only telling my story and hope you approach this facility with caution and with your guard up...

BlairKing222

Nov 4, 2012

Jack went above and beyond to help me find the exact car that I wanted. He found the car and I had it in less than a week of talking to him. I love the car! Amazing service.

Eaglesfan42

Mar 13, 2012

I had a great experience buying a new Jeep wrangler on March 10th 2012, I was very pleased with everything,price, interaction with staff and the proffesonalism of the dealership. Conly DeBord was our sales associate and made the whole process very easy and enjoyable,he was very knowledgable about the vehicle and explained everything to me in great detail he made everybody elses job easier. I love my new purchase and would recommend Jones to everybody and ask for Conly DeBord you wont go wrong

chally2012

Mar 1, 2012

I was making several inquiries recently on purchasing a new 2012 Dodge Challenger. I had a 2008 Dodge Ram pickup I was wanting to trade towards the new vehicle. So as I was making inquiries and comparisions as to what my trade would be worth I decided I would make an appointment to have them take a look at my vehicle. Well, the person I spoke with on the phone His name was Mike (said his friends called him Big Mike), made an appointment to visit his facility on a Friday at 3pm before christmas This was a Monday. Got off the phone looking forward to some more comparision shopping on what my trade is worth. Tuesday comes, I get a phone call from dealership (800 number) left message inquiring about my experience with them. What experience??? They called me no less than 10 times in the next 3 days. Talk about high pressure sales.... In the meantime I made a purchase as I got a incredible offer on my trade from another dealership who was within 10 miles of my residence while Jones was 30 miles away and the dealership I dealt with called me 1 time in 3 days compared to the several annoying calls and hang ups from Jones. So Friday comes along and I debated whether to cancel my afternoon appointment since I was driving my new car. I decided I would contact the salesman (Big Mike) and told him sorry I need to cancel my appointment with him. He immediately asked when I would want to reschedule.... I said about a year or so as I was not inclined to inform him I purchased something already. He immediately gave me attitude and I came out and said sorry, I got a deal I could not refuse.... and his comment was thanks for nuthin and hung up on me. Way to go ace!!! extreme professionalism from these people.Fast forward 5 more days to Christmas Eve... got 3 phone calls and one said do you want to take a survey.... LMAO I informed them I would like for them to immediately stop calling me as I have never set foot in their facility and they really do not want me to give a review.... so I get on the phone with the manager and tell him to stop calling... he says they are just doing thier job and following up on things... I was none to kind at this time as getting harrassing calls 3-5 times a day on my cell phone was not imo professional and following up on things and that they need to immediately stop calling me immediately or I will report them for harrasment as I had records of the calls... Well, something must have clicked as the calls stopped that day.So buyer beware and if you want high pressure sales tactics and Harassing phone calls be careful what numbers you give to them. Due to these tactics I do not think I shall endeavor to do business with them in the future.

kimdilegge

Feb 10, 2012

We had been searching for a used vehicle for my 16 year old son (first car) for a few months. I was pretty surprised that not one dealer that visited followed-up with us (visited about 7-8 dealerships). That is, until we met Conly. He was very helpful in searching his used car inventory, even brought out a vehicle that he thought my son might like. He then followed-up with us by letter and phone calls. As I continued to search online for a vehicle, I found one that was a possibility at Jones the following week. I called Conly since he was so responsive, and he had the car ready for us to look at - a car which we purchased. The only negative feedback would be that even though we were paying cash for the car, we had to wait hours to see the finance man. I would highly recommend Conly to my family/friends and would purchase a car from him again, or when I am ready to trade in my Toyota Solara.

rkbujinkan

Nov 7, 2011

Very pleased with the over-all experience throughout the whole process. Everyone at the dealership was great to deal with. Would definetly recommend. 2012 Rubicon.

ctlocke

Oct 29, 2011

This was my first experience buying from a dealer, so I was a little skeptical coming in. Conly was very helpful and straightforward with me, which made the buying process less painful than I had expected. The only complaint I have is the amount of time I spent waiting around waiting to talk to the necessary people after agreeing to buy. I was at the dealership for a little over 5 hours, and I don't think it should have taken that long. Overall though my experience was a good one and I am satisfied with my purchase so far.

jeisenhour

Oct 27, 2011

The overall friendliness and customer service is as good as I have ever had at any dealership. Also, I found them to be very willing to work with me on price and I feel I got a very good price. They met every promise the gave me and the overall experience was excellent. I highly recommend them.

lockhaven

Sep 26, 2011

I researched a 2012 Jeep wrangler on the internet and was contacted by Diane. we set up an appointment and then I met Conly. From the start Conly was right on helping me. Asking what my needs were and suggesting a Wrangler Sport. I had some preconceived ideas of what I wanted that would not have suited my needs, this is my first jeep. Conly explained the options and what they were for, changing my ideas for the better. At first I did not like the color of the Jeep he brought out but after a few days driving and looking at it I now love it. Diane's internet pricing is fantastic even tho the sales manager was not happy with the deal it went through. Jones Junction is a huge dealership but the people there will treat you like old friends. I keep a vehicle for a long time my last truck was 15 years but rest assured when I need my next one I will look up Conly and Diane. I am apologetic to the other members of the team that I do not remember their names. Thank you all even the unhappy sales manager.

tester_family

Sep 7, 2011

We are tough customers. We are always trying to get the best deal. We worked with Conly. He was VERY patient with us and never made us feel rushed. He helped us find the right jeep at the price we we aiming for. We are truly enjoying our new jeep.

norb8456

Aug 25, 2011

Buying a new car from Jones Chrysler, Dodge, and Jeep was an awesome experience! Once approacching the car lot I was not immediately surrounded by carsales men,which was very nice! This gave me a few minutes to look around before asking any questions. A few short minutes after approaching the lot and having time to look around a youg salesman (ON HIS VERY FIRST DAY) named Shawn Tulley approached me and instantly began being a HUGE help with finding exactly the right car for me! He was VERY polite and informative and any question that he was not 100% sure of the answer he made sure to ask somebody with more experience. Shawn was there if I had any questions threw the whole car buying process and was extremely helpful! Once I found out that this would be his very first car sales I was very impressed with his knowledge and helpfulness with buying which was my first new car! At the end of the day I bought a brand new 2011 Jeep Compass and I could not be happier! Everyone at Jones is extremely friendly and helpful! My only complaint on the new car is that it eats a lot more gas then my old honda civic :) which I guess thats to be expected! I would highly recommend Jones Junction to friends and family!!! Thank you to everyone at Jones Junction for making my first car buy experiance a VERYY VERRYY pleasant one!! And a special thanks to Shawn Tulley for ALL of your help!!!

delynnharris

Aug 3, 2011

I really liked the warrenties available with the van. The staff was friendly and helpful. My only comment is the whole process took too long - we were there almost 4 hours. (We came in knowing exactly which van we wanted to look at)

thebiga9

Aug 2, 2011

I brought in my Jeep Liberty Renegade in after work because the rear passenger window was down and it wouldn't go up so Gary Millay was nice enough and squeezed me in to get it fixed. Turns out it was the Regulator for the window that was busted so that got fix. Then before I left Gary mention that Chrysler has extended warranties for the Jeep Liberty Renegade model and that I should call them to see if I can get one and maybe they could reimburse me for the one that I already paid for since this seems to be a common issue on Jeep Liberty's. So thank you Gary and Jones Chrysler Dodge Jeep technicians.

STEVE MOLICK

Jul 27, 2011

The service guy done a great job. I been this company for a long period of time and always be a loyal customer. The service was always perfect.

Greg Schmitz

Jul 22, 2011

Gary took care of getting the warranty stuff straightened out, finished the car in a timely manner and the communication from him was excellent during the process A+++++++++++++++++++

jane Fleming

Jul 21, 2011

Gary Millay is the best service representative I have ever known. He is always ready and able to answer all of my silly questions and to find an answer for all of my Van problems. As an example-- my Tire Pressure Light was on all of the time, Gary was able to get the Tire Pressue Sensor that was bad and have it replaced. I always follow his advice when I take my Van in for it's 3000 mile check up. I have had much less trouble with my Van then any other auto I have ever owned.

kristenwolfe

Jul 21, 2011

Gary is always the one I deal with when I come in for service. He is very helpful and I never feel pressured. I live in PA and he is always willing to get me a car to take home so I don't have to wait at the shop. He gives great recommendations on service and is always willing to work with me on scheduling service appointments. Kristen Wolfe Fawn Grove, PA

judymckenzie

Jul 20, 2011

I would recommend this dealership because they are very helpful Gary Millay got my vehicle in for an oil change on a timely basis Gary walked out to my vehicle to check to see that everything was done properly when completed Gary was excellent to do business with I highly recommend Gary Millay when visiting the service department

agmlh

Jul 18, 2011

Having a problem with front brakes on my wife's Town and Country. I talked to Gary who immediately made room for me the next day to have the vehicle inspected and repair if necessary. Vehicle brakes were repaired. Gary attention to my needs were fantastic. Kept me posted on repairs. His professionalism is super. He takes the extra step to ensure superior customer service. He is an asset to Jones.Thanks Gary

jtb756

Jul 14, 2011

John was very nice. He made us feel very comfortable. He was very friendly and worked with us to a achieve a payment that was afforable for us. We will recommend him to other people.

lersco

Jul 14, 2011

I have my 3 vehicles serviced at Jones for several years now & bought my last vehicle at Jones. The service is very good & professional. I only buy from Jones because of 2 reasons, the service department & the Jones for a lifetime which is offered on any vehicle sold. I feel that Gary Millay is very articulate about customer service & I will continue to buy & have service done at Jones, Thanks, Charlie Fitzpatrick

Richard Hoy

Jul 14, 2011

I went to this dealer to purchase a bed cover for my Dodge RAM and was quite surprised to once again come into contact with Gary Millay who was the service manager at a previous dealer where I had purchased my first Dodge Ram. Gary was very much a professional and told me there was a recall on my truck (rear diff) and said they could take care of that as well as install my new bed cover. I was completely finished within 3 hours and am very much satisfied with the service and friendliness of all who I came in contact with during my visit. I highly recommend this dealership for all service work and will purchase my next vehicle from them.

carolcarson

Jul 13, 2011

Jones is very customer-service oriented. I dropped off the car at the dealership and they took me home and picked me up when the repair was completed. Repair took less than 24 hours. Before Mr. Millay called to notify me of the successful repair, he had the car washed. All the personnel at Jones are always friendly and for those who wait for service work to be completed, there is always coffee in the waiting area and at lunch time hot dogs are served. My granddaughter also enjoyed the free popcorn. The only reason I gave a rating of just "OK" for the price is because I feel a charge $26.17 for shop supplies is excessive. The repair was for a power window motor and regulator.

Kentucky

Jul 12, 2011

We have always been satisfied with the excellent service provided by Gary Millay. He is courteous and efficient and always tries to get us in for service especially if we have an emergency. We highly recommend him to any one who is looking for a reliable service rep.

petrucci22

Jul 12, 2011

I was completely satisfied with the experience I had at Jones Jeep Service. My service issue was diagnosed and performed to my satisfaction. Gary Millay was very helpful in communicating the issue and getting it fixed promptly.

Sharon2010

Jul 9, 2011

I have purchased three vehicles from Jones and go to the for all my vehicle service needs. Their staff is friendly and efficient. I have recommended them to my friends and family.

Ashok Narula

Jul 8, 2011

Mr. Millay very capable - great in customer care. Arranged a shuttle for me very quickly. Explained car repairs nicely. Had a great experience meeting him.

hammerhead

Jul 7, 2011

Conley was attentive, listened and very personable, helped me find a vehicle and was very helpful. Bob was efficient and answered my finance questions, and management, George was very attentive and resovled my mechanic's and my concerns. A very helpful professional staff.

jodsmit

Jul 5, 2011

They were very courtious & informative of repairs that were needed & costs of upcoming maintenance on my vehicle. I would recommend this dealership for purchasing a car and also for car repairs & maintenance.

pam.mitchell26

Jul 5, 2011

I enjoy taking my car to Jones Dodge for service; they are always friendly and honest and have my car ready for me in no time! Gary Millay is one of the best; I followed him from his previous dealership. He is very knowledgeable and dependable. I can always count on Gary for a job well done with a smile!! Gary makes sure the job is done right everytime! Thanks Gary Millay

psteber

Jul 5, 2011

Needed regular maintenance for my car. Gary was very friendly and very accommodating. Gary called to let me know that my car was ready and that there was no other work that was needed. The cost of the maintenance was very reasonable and done properly. It is important to me to be able to trust who is working on my vehicle and I trust that Gary will make sure that everything is done properly.

gfricke

Jul 3, 2011

I needed the vehicle repaired in the same day and was pleased with the service - as well as the car wash. The service manager was pleasant and gave accurate information.

DKFitzgerald

Jul 1, 2011

I bought my new 2010 dodge at Jones and service has been great.I have never had any problem with getting my car in for service when needed I have taken car in for free oil changes, service departent has always been very friendly and helpful. they never rush you,walk me to my car and go over oil change, tire rotation and any upkeep of my car. They are very friendly. The reception, waiting and refreshment area is always cleaned. Im very satified with my purchase and servicesincerely Dreama k Fitzgerald

Jeff houck

Jun 29, 2011

As soon as I walked into the shop I was approached by sonmeone who directed me to Gary. Gary took my information then directed me to the waiting room,which was very well set up(free coffee, pop corn, TV). Once my truck was finished gary walked me out to it and explained to me what was done. The truck was also washed.

kaygruzs

Jun 28, 2011

My experience with Jones has been awesome.Gary is fast,honest,and dependably and the price is always in my range.It doesnt matter if i have and appointment or an emergencyGary always gets me in.I have known Gary from his previous dealership and know that he is #1 with his clients thats what brings me to the #1 dealership Jones Thank You, Kelly DiPietro

bjstahm

Jun 27, 2011

This was by far the best vechicle purchase I have ever made. Rob made my experience such an enjoyable one. He was very pleasant, courteous and professional. Rob was very helpful and explained all the features of the Jeep before I pulled off the lot. It was also great to work with the financing dept. Never did I feel pressured. I will truly recommend Rob and Jones Junction to my friends and business associated looking for a vehicle. I love my new Jeep. With the help of Rob I am truly a satisfied customer.

Vernodo

Jun 26, 2011

The folks at Jones treat everyone with the greatest respect and with excellent service. Gary Millay continuously makes sure that our vehicles are kept in tip-top shape. He always lets us know when something needs service or has wear & tear. Our home is approximately 65 miles from Bel Air. Because of the way we are treated at Jones causes us to continue to make the journey to get our vehicles serviced there.

Dodge2005

Jun 24, 2011

Gary was great. I did wait a bit to get checked in but they looked busy when I came in. The dealership had a shuttle to drive me home which was nice as I had my kids so we didn't have to sit there all day.

roxyve

Jun 24, 2011

This dealership, associates and especially Mr. Gary Millay are always the most curteous and attentive everytime I need anything taken care of with my Jeep. From making an appt to driving away after all work has been completed Gary has always treated me with the utmost respect. He remembers me when I walk in and always walks me out. I have never left unsatisfied with any aspect. Thank you Jones and Gary for making things easy and timely!!!!!!!!

tom vernon

Jun 23, 2011

I have found Mr. Millay to be the reason my wife and I keep driving over 60 miles for vehicle servicing. He is personable, straight forward and honest.

roy.joseph

Jun 20, 2011

Repair work was done quickly and correct. While I waited I enjoyed a box of pop corn. I also watched the tv in the lounge.

cabinetrob

Jun 19, 2011

Gary was very helpful informing me of what was wrong with my Dodge and let me know the best fix for the problem. Also when I was told it would be ready there was no waiting. It was clean and drove great.

Ed Harris

Jun 18, 2011

My previous service center of 25 years recently closed. So I began looking for a new center that provided quality service and treated me as a neighbor and not just as a customer. Jones has shown over the last year that they can fit that bill and Gary has become my new service writer "for life". He has always called when something unusual has been identified during a service visit but never pressures me into having to have the work done (unless it relates to a safty concern). For postponed recommended work, he leaves a running list at the bottom of my invoices as a reminder of the work to be completed. I believe that we have developed an optimal working and trusting relationship which is very important between customer and service center.

jdfischer

Jun 18, 2011

We visited the car show in the Festival at Bel Air Md. We talked to a saleman named Andrew. He explained to us that our loan balance to our other vehical can be added to a new car loan so we went to Jones Junction where we talked to Conly and Brandon. They were very nice to us. Conly explained everything about the dodge Challenger and that they could find one if I was interested and Brandon located one and explained how our loan and payment would work. I can only afford 1 loan payment so Brandon made it work for us and we are now in a brand new car.

steeks

Jun 14, 2011

all the people at jones junction were very friendly & helpful from the time i was greeted on the lot until I finished the financing of my vehicle. I would recommend this dealer to my friends.jones junction for life.kermit

Pjjeep

Jun 9, 2011

Great web shopping experience as Diane managed a continuous email connection with me in a way that was not intrusive and ultra responsive when I emailed questions. I researched this vehicle for 3+ months and she is the one that kept connecting with me to see where I was in the decision making process while also reassuring me of best pricing and educating me about ways other dealers quote Internet prices by loading up false discounts that ultimately wouldn't remain. Bottom line with Jones is trust and client focus. And the cherry on top is their acclaimed "Jones for a lifetime" which includes free oil changes, car washes, and engine guarantee for life.

walbrecher

Jun 8, 2011

Once again I had some issues with my 2008 Chrysler Town and Country. While overall I have been happy with my vehicle, I have experiences persistent brake problems. I bring the van in and Gary and his service eagerly repair the problem but so far it has repeated itself every 3-6 months. Prior to a trip to North carolina it started making noises, rumbled, and the whole van shook. gary urged me to bring it in immediately whenever I noticed it and he would have a mechanic ride along with me. As with many car problems it would come and go and it did not repeat itself again until a day and a half before my trip. As promised I pulled into the lot, approached Gary and he immediately brought out the mechanic who took a ride with me. He thought he knew the problem and thge next day they fixed it. Although Gary was leaving for vacation that day he made sure that several people including those mentione above worked to make sure the repair was handled. He even touched base with them and I to gurantee the problem was fixed. So far so good. gary Millay is a lifesaver for me your company and his values are reflected with everyone I've dealt with in the service department, including Dawn Mitzel as well as your greeters. If I had been treated as a pest or discouteously I would probably be pursuing some sort of lemon law complaint. Even if the problems reappear I trust that Gary will do everything possible to make me happy.

andrewd173

Jun 6, 2011

The bottom line is I got the best price on the first offer which beat several other local dealers. It became obvious that going anywhere else was a waste of time when you factor in the guarantees, service and great sales people. This is truly the best dealership I have ever been to.

raywillsr

May 31, 2011

Tell you anything to get the sale. Then they do not do what they said. Almost cost me mone, but I happened to stop in the day after the sal and found out the did not do what they said they would and it was to late to stop thing. Sales man was great., but would not trust the rest of them. Never even got a call from management about their error. First and last time.

gmcyukon

May 29, 2011

I have bought three GMC vehicles at this dealership and have used its service department for their repairs. I have been satisfied with the work that has been done. Dealerships tend to charge more for service than an independent mechanic but I feel more comfortable at a place I have used before. With the purchase of my last GMC, Jones provided free oil changes for life.

agmlh

May 28, 2011

As always everyone was very courteous. From the service appointment rep to the service advisor.Gary Millay the service advisor was very professional and courteous as he is always.Very attentive and kept me advised of the work progress on my vehicle as I was waiting in the lounge for the car.Gary is a super credit to Jones Junction. It is a pleasure to deal with Gary.

rjgrasso

May 28, 2011

I bought my Yukon almost 3 yers ago and everytime I step foot into the service department Gary is always there. He is very professional, knowlegable, polite & helpful. He knows his customers by name, which is amazing. He has made this a great experience so far.

niteowlmomof2

May 27, 2011

Brought my car in for Platinum Detail. Running special for the price of Gold Detail. Well worth it. Saves me time and effort. Car looks like new when done. Gary is always friendly and provides service with a smile. He is very personable and does not try to oversell. Thanks Gary

2RUSTY22

May 26, 2011

Good Service, Nice Sales Associates and Great Vehicle Maintenance. I purchased my car back in August, so I hadn't used the air conditioner in my vehicle yet. It's now May and I found that my air conditioner wasn't working. I called and spoke with Chuck Day on August 23rd and he told me to come in and he would see what he could do for me. I also needed an oil change. So I went in thinking I'd get my oil change and an estimate for the repairs needed. Chuck was very friendly and assured me he could help. When they came to tell me my car was ready, I was shocked to find my oil changed AND they had fixed the problem with the air, as well! Free of charge. Chuck stated it was an act of good faith since I had not used it since my purchase. I am very pleased with my experience and have already told anyone that will listen to my story.

JESSICA3333

May 26, 2011

Gary Millay at Jones Jeep Service provided great customer service. He was quick to come up with an estimate for the repair and time to complete the work. He was always available by phone and answered all my questions. The jeep was washed before pick up. Thanks!

MBebber

May 24, 2011

I purchased my car back in September, so I hadn't used the air conditioner in my vehicle yet. It's now May and I found that my air conditioner wasn't working. I called and spoke with Chuck Day on May 23rd and he told me to come in and he would see what he could do for me. I also needed an oil change. So I went in thinking I'd get my oil change and an estimate for the repairs needed. Chuck was very friendly and assured me he could help. When they came to tell me my car was ready, I was shocked to find my oil changed AND they had fixed the problem with the air, as well! Free of charge. Chuck stated it was an act of good faith since I had not used it since my purchase. I am very pleased with my experience and have already told anyone that will listen to my story.

supereddy

May 24, 2011

Gary does a great job of explaining the work that needs to be done. He always lists any other problems that were discovered and helps me to prioritize the recommended work. Jones is very good at making a car repair as pleasant an experience as possible!

claudia.bruzdzinski

May 19, 2011

I have given this rating in response to the high quality of friendlyness, not only from my dealer but from the entire staff as well. I have always recieved a friendly smile and curtiouse informative answers to any and all questions, both in sales and service. Michaela was very courtious,informative, patient and upbeat. She could not have done enough for me. I am very pleased with my new purchase and have made known to friends where I purchased it. I live near Thomson Lincoln Mercury that has a Jeep dealership but I do not care for the way they not only treat their customers but their employees as weel.Thank you Michaela and Jones Junction

gran22

May 19, 2011

Andrew McFall and Art (The General Manager) were very helpful as was everyone on the team at Jones Chrysler Jeep. I was looking for a new Chrysler 200 with good options at a great price! They were more than helpful! They gave me great value on my trade and made the buying experience very pleasant! In the end we arrived at a deal that I thought was very fair! I was very happy with my experience and would recommend them highly.

mbklass

May 18, 2011

This is the second time that I have purchased from Jones and Steve. Both times Steve was able to meet the price that I expected for my trade-ins and the new vehicle that I was planning on purchasing. Steve understand that I was an educated buyer and had done my research before coming to the dealership. I would recommend Jones and Steve to my friends and family. I would have no hesitation returning to Jones for my next purchase.

mdphoenix

May 18, 2011

We didn't buy our vehicles from them, but they treat us like we did. Our Dodge has given us nothing but problems, and when the other dealers wouldn't work with us, Jones made us feel like they actually cared. Aside from a rubber pad which keeps falling off, they've taken care of everything else. They offer a loaner vehicle when the repair is going to take more than a day. They offer freebies sometimes, too.The waiting area is comfortable and clean.I have a Nissan also, and Jones has a Nissan service department as well. I have nothing but good things to say about their Nissan department, too.

Jack B Blose

May 16, 2011

Positive sales team, very help full without being pushy. Sold me a very nice car (challenger RT)at a great price and Worked with me on my trade.will gladly tell co-workers and friends where I purchased my car and how happy I am with the free services and lifetime engine warranty. Thanks, Jack Blose

rscarbath

May 16, 2011

I live in Tysons Corner 60 miles away (girlfriend lives in Fallston) but would come back to Jones for all of my Jeep needs solely because of Dawn Mitzel. She kept me up to date during the week, was unbelievably helpful and informative before and during the service and again upon paying. The bill was confusing but Dawn made everything clear. The "auto butler" did an incredible job of detailing the outside of my jeep.

yjones

May 15, 2011

I went Jones Junction based on the recommendation of a friend. I was intent on purchasing a 2011 Dodge Charger. I arrived at the dealership around noon, by 4:00 pm, I driving away in my new 2011 Charger. It was all due to the great work of Conly & John. Every question I had was answered. They made the whole car buying process, smooth. Thanks Conley, John, and Jones Dodge.

alansoldcadets

May 14, 2011

dawn is a great service adviser and have dealt with her many times on our 2004 chrysler and 2006 dodge vehicles.she is friendly,professional and helpful.they have always diagnosed our problems in a quick and efficient manner.have never had to go back for repeat service,it was fixed right the first time.

ebhardesty

May 11, 2011

The service was friendly, on time and complete. Additionally, suggestions were made for future service needs and preventive maintenance without pressure. He explained to me that my rear brake rotors and pads would require maintenance in the near future. Always a good experience at Jones.

beecaroline

May 2, 2011

Ever since I have purchased my jeep from Jones the service has been awesome. They are honset and do not pressure you into having work done that isn't needed. They have always had a rental car for me and have had my work done when promised. The dealership is clean and professional.

darlington

May 2, 2011

I have dealt with Gary at a previous Dodge dealership and now at at Jones. He has always been very accurate with his estimates and amount of time for work to be performed. The last repairs I dealt with Gery was for my vehicle not being kept up to date with the maintenance recommendations. It is now up to date and running smoothly. Gary is a good asset for the Jones Junction.

Joan Peterson

May 2, 2011

I was very happy with the service experience I had at Jones Dodge. I only needed an oil change and I was not talked into anything else. The service representative was Gary Millay. He was very helpful and even gave me a coupon so that I got my oil change for half the price. He even walked me out to my car and checked the level of my oil. I will continue to do business with Jones.

psteber

May 2, 2011

Everytime I have had to bring my car in for service Gary has always explained what needs to be done and why it has to be done. If any service work can be delayed until the next oil change he will do it. I have always been given whatever discount he can possibly give me for work done. It is important to be able to have my car worked on and trust that the work has been properly completed. If I have any problem, Gary will go out of his way to make sure I am satisfied with the work.

steve weaver

May 1, 2011

My rating for this visit is because of Gary. I first dealt with Gary when I first bought the truck. My mirror was broken and I went to Gary for help. He not only got my mirror repaired in a timely manner, he helped me resolve a wheel issue that the sales person ignored. Gary is always pleasant, helpful and knowledgeable about his job. If not for Gary I would prefer to pay for oil changes.

R&Dmorris

Apr 29, 2011

From the start we were thrilled with the large selection of vehicles and the location of the dealership. We were impressed with Andrew's great customer service/people skills and his knowledge about the make & model of the vehicle that we were interested in. He was extremely thorough & prompt in answering all of our questions throughout the process while at the same time making us feel like we were under no stress or pressure in making this purchase. With this experience & your "Jones Dealership for Life" policy we will definitely be back for future purchases and we will tell our friends & family about our wonderful treatment that we received from your staff. Thanks again Andrew & everyone else. We really really appreciate everything!!Sincerely,Matt MorrisRichard & Deborah Morris

slee37

Apr 29, 2011

I have been service my car with them for 2 year. free oil change and provide next oil change schedule and call me for making appt. (free coffe, hotdog, and popcorn) Mr. Gray always gives me nice smile and kindly expine what I should done for keeping safety car.

Sandra31508

Apr 28, 2011

From the time I arrived until the time I was ready to leave, I received exceptional service from the Service Manager, Gary Millay. He was very willing to explain all of the necessary repairs to me, and keep me updated on the mechanic's progress as they went along. After the necessary repairs were completed, Gary went over everything in detail and reassured me to call and return if they could help with any further needs for my Jeep.I would recommend Jones service to anyone, and I am confident if I need to return for my future service needs. Thanks Gary!

ahughes

Apr 27, 2011

As with anytime I need service etc., Gary Millay is helpful and informative. After not being able to get into my car because of a defective key, I called Gary at the shop who gave me a number of a tow company to have it towed to the shop. Gary even took time from his personal schedule to call me after hours to make sure the car was picked up with no issues. After having the car dropped at the shop Gary called me around 10:00 am the next day to explain to me what was going on an approve the costs. I was able to pick my car up that evening, even without an appointment that day. Jones was able to squeeze my car in and get it taken care of quickly.

RBSeger

Apr 26, 2011

Although I always feel that auto dealers and auto salesman are suspect, I must admit that buying a new Jeep at Jones Junction was a pleasure. The price was reasonable and I look forward to the free car washes an free oil changes. Altogether I recommend Jones Junction and specifically Andrew McFall as the salesman.

joannef01

Apr 24, 2011

Michaela worked with us honestly and fairly from the time we walked in the door. She was totally patient as we took time to decide which vehicle we wanted to buy. She thoroughly explained all the features and options on the vehicles we were interested in and this allowed us to narrow down our choices. Once we chose a specific vehicle Michaela searched for a vehicle meeting our criteria and ultimately ordered one from the factory. She gave us updates on where our vehicle was in the manufacturing and delivery process. Michaela truly embodies the spirit of customer service. We could call her anytime with questions and she was always friendly and helpful. We would truly recommend Michaela and Jones to anyone looking to buy a Dodge/Chrysler/Jeep vehicle.

mdgirlnpa

Apr 24, 2011

Dawn has been my Service Writer for a while now. She is always a pleasure to deal with. I appreciate the ease of scheduling appointments and the fact that I am always out in a timely manner. Her professionalism, attention to detail, willingness to keep the customer happy and friendliness keep me coming back. She is a great asset to the Jones organization.

TOPGEAR

Apr 23, 2011

ANDREW McFALL: "ABOLUTELY AWESOME". ANDREW WAS POLITE, PATIENT AND KNOWLEDGEABLE ABOUT THE AUTOMOBILE WE WERE INTERESTED IN PURCHASING. HE MADE SURE EVERYTHING ON THE CAR WAS TO OUR SATISFACTION. THIS IS THE FIRST TIME WE HAVE SEEN A SALESMAN GO INTO THE SHOP TO HELP GET READY OUR VEHICLE FOR DELIVERY. BECUASE OF HIS KNOWLEDGE OF AUTOMOBLIES HE IS NOT AFRAID TO GET HIS HANDS DIRTY IS SATISFY THE CUSTOMER. DAWN MITZEL: DAWN IS FANSTASTIC! ENOUGH CANNOT BE SAID ABOUT HER DESIRE TO TAKE CARE OF THE CUSTOMER'S NEEDS IN THE SERVICE AREA. WHEN SHE MAKES A COMMITMENT ABOUT A VEHICLES FINISH TIME, SHE GOES OUT OF HER WAY TO SEE THAT THE WORK IS DONE ON TIME AND RIGHT THE FIRST TIME, SHORT OF DOING THE WORK HERSELF SHE DOES ANY POSSIBLE THING TO SATISFY THE CUSTOMER. HER ACTIONS ARE THOSE OF AN OWNER AND NOT THOSE OF AN EMPLOYEE.ANDREW AND DAWN MADE OUR PURCHASE OF A NEW CAR AN ENJOY EXPERINECE YOU SHOULD HAVE MORE EMPLOYEES THAT CARE AS MUCH AS THEY DO.

charldk

Apr 22, 2011

Dawn Mitzel has been my service advisor for my Chrysler since she came to Jones years ago.She is the very BEST!She has outstanding knowledge of my vehicle, keen problem analysis and sound advice, but most importantly she cares about customer satisfaction.Jones is very fortunate to have such a dedicated employee.

ken.glilr

Apr 22, 2011

Why? The answer is I have been a Jones customer for 13 years and they have consistently provided great service across the board for 4 new vehicles and service on each of them. Along with me my wife and daughters have been customers as well. Thank you. Kenneth H. Noll

JFE0917

Apr 21, 2011

I followed Gary from a previous dealership he's awesome and I wouldn't trust anyone else with my car! He has always made me feel like I can count on him and the work is always done to perdection and affordable. Without Gary and his knowledge I don't know what me and my chrysler would do. Thanks so much Gary, you're the best!

owner operator

Apr 21, 2011

The drivers side power window on my 2007 dodge dokata stopped working so after work i stopped at Jones Chrysler Jeep Dodge. Italked to Gary Millay, a service writer, telling him what my problem was. He prepaired the paper work and i signed it,and he showed the waiting room to me saying it shouldn't be to long. In about an hour and one half he told me that my picup was ready. Mr Millay was very polite and profesional and I would recomend Jones Dodge to my friends

sbooth

Apr 21, 2011

Charlie Wrencher was great to work with and I highly recommend him and the dealership. We love our Toyota and appreciate Charlie's help with the purchase of the vehicle. The financial/payment part took longer than expected, but overall it was a great experience. Thank you!

DickWilmoth

Apr 20, 2011

Mr. Gary Millay, Service Representative for Jones Chrysler Dodge Jeep in Fallston, Maryland, has been a long-time acquaintance from when he worked at Sturgill CDJE in Conowingo, MD. He has always worked beyond the call of duty to satisfy our customer service needs when we brought our vehicles in for service or repair. His personality is an attribute to the company and he should be recognized as a knowledgeable and understanding asset for this dealership. Mr. Millay gives easily understandable explanations of the type of repair or parts needed and there are no surprises when we arrive to pick up our vehicle. He has always been friendly, courteous and professional in our dealings with him. I have even seen him remain calm and unflustered in the face of derogatory remarks being voiced very loudly to him by a disgruntled customer in front of other customers, even though the misunderstanding was on the part of the customer through no fault of Gary's.

drewcreweast

Apr 20, 2011

We brought our 2006 GMC Yukon XL in for significant service work a day before leaving on a trip to NYC. Gary Millay did a great job of getting the SUV serviced and back on the road for this family spring break get away. Many thanks Gary.I haven't rated the quality of work yet, simply because we haven't had the SUV back for more than 5 to 7 miles. However, so far so good. The SUV will get put through it's paces in the next three days, so we'll know for certain soon. I'm confident the work will be fine and we'll have trouble free travels.

dusteen

Apr 19, 2011

All work that I requested was completed in a timely manner. Gary Millay was very courteous from the time I walked in Jones all the way through the service being completed. Additional problems were found and Gary called to tell me about it and to make sure I wanted the additional work completed then, which I ok'd. Lee Hines

flewis57

Apr 19, 2011

This is my Third car from Jones and the Service Department is why I strongly recommend the Jones Dealership to our friends and family. Also, that is why I keep comming back to buy my cars at Jones. Gary is my Service Advisor and I have to say is the cream of the crop!! He is the BEST!

marty lamartina

Apr 19, 2011

Gary and Kevin have taken care of all my trucks service needs for approximately 2 years.For being a dealership the pricing has been fair.These guys find the the problem and make short work of it;completed work has been excellent.All work has been completed on time or sooner than promised.They go out of there way to accommodate my schedule, which means a lot to me.Today they squeezed an oil change in for me on short notice even though they wer extremely busy because I told them I needed to get it done before I go on vacation.

sgethers

Apr 19, 2011

I've been a Jones customer for over 11 years. The service there is Phenomenal. I've have recommended this dealership to many of my friends. Gary Millary in Service and Steve Pagotto in Sales are the best in the business. No one but no one services my vechile but Jones Technicial. The guys keep it running. My SVU is still running "as smooth as butter" and after 11 years I still get an oil change for $9.99. I got the repairs so that I could passed the vehicle down in my family. So while I was at the dealership I meet with Steve for my next purcchase.The Jones experience keeps getting better. Jones For A Life Time.

crein06

Apr 18, 2011

Conly was very Professional yet Personable. He was knowledgeable about the vehicles he is selling,accurate and precise. We looked at a few vehicles and he was knowledgeable about each one and demonstrated. He also explained the benefits and extras that Jones provide. He covered from sales,service to the parts dept. Not only was he Professional he was Personable. I felt as if I was hanging out with a friend. He made my experience very comfortable and accepting.Thank You Conly and Jones for I had been to a few other dealers before I went to Jones and there are a few dealers out there that can get some lessons from Conly. Thank You C. Reinhardt

daisybowen1

Apr 17, 2011

I was EXTREMELY pleased with the overall experience there. I had to have my remote car keys replaced & the service & friendliness was great. I even got a loaner car for the day & I didn't even buy my car there. But now I certainly will go back there when it's time to get a new car.Dawn was especially helpful & friendly.

dianau

Apr 17, 2011

I have dealt with Gary for over two years and he is always pleasant and willing to assist in any way. I have small children at home and its not always convenient to arrange transporation to drop off my vehichle for service. Jones has always been accommodating by either picking up my vehichle from home or giving me a loaner car. That speaks volumes for their "complete" customer service! I trust Gary's recommendations for when maintenance is needed or when we can hold off until next time and never feel "pushed" into doing anything I don't want to do. Gary works with you to ensure your vehichle receives the best service and you enjoy a pleasant experience. I haven't been disappointed yet!P.S. I also like receiving e-mails containing service discounts - every little bit helps!

JStrat

Apr 17, 2011

I have my own business and take all of my work and personal vehicles to Jones' Chrystler Dodge Jeep for repairs and maintenance. They always do a perfect job and always do only what is needed to my vehicles. I recommend them to everyone I know, including my family.

jonboytx_1

Apr 16, 2011

In desperate need of a host of issues concerning my vehicle to include an oil change, new battery, and a coolant flush to name a few, I utilized the dealer rater website to find the best option for a car service. I was directed to the Jones Chrysler Jeep Dodge Dealership which turned out to be a wise decision for multiple reasons. To name a few, lets begin with the customer service this dealership displayed. I set the appointment a week early and received a courtesy email a day before reminding me of my appointment with the option of canceling. Who needs a daily organizer when you have that kind of service? Next, when I arrived I was instantly greeted by an assistant, escorted to a service representative, and seated in the waiting area in minutes. I was there for a host of issues for my vehicle that I neglected so I knew the cost would be great and the wait long. However, I was offered a shuttle or a loaner vehicle but I chose to wait, and the wait turned out great. Hey, cant complain on a Saturday when the customer waiting area has free freshly popped popcorn, fresh coffee, roasted hot dogs, clean restrooms, and television? Not to mention no car salesmen there hunting for sales prospects. Just a few hours later; to my surprise with the time on the amount of issues I had, Mr. Gary Millay a service representative told me my car was done. I had my estimates already in mind as he explained my charges on the receipt, and to my surprise my estimates where spot on until he started loading the discounts on. I ended up saving over a 100$; and to finish my visit, Mr. Gary the service representative even escorted me to the car where he proceeded to open my door, open the hood, and show me what was done. Now who needs Jiffy Lube with that kind of efficiency and quality of service? I recommend any in the area to check this dealership out, or any other certified dealer that the dealer rater website has listed in your area.

Wbaetz

Apr 16, 2011

Overall, I had great service. Everyone was very friendly. My oil change was very quick. Jones for a lifetime is great deal. I liked the free hot dogs. The mechanic forgot to reset the oil change notice on my dash. It is easy to do, but shows poor attention to detail.

jj3sap

Apr 15, 2011

It is always nice to deal with Jones. Not only is Gary so helpful and not pushy with the service recommendations, they offer a loaner car, give my baby a bath, do my nails and feed me. What more could you ask for? I was surely sad to see them lose GMC but even so feel comfortable with knowing they are doing the best services on my vehicle.

JulieHauhn

Apr 15, 2011

We found the vehicle which we purchased on the website. We contacted Brandon by phone and he had the car ready for us to look at that evening when we got off of work. Since he was not in that evening Kimberly Wilkin assisted us in showing the vehicle and going on our test drive with us, all while explaining all of the features, etc. The whole process was very quick and easy, everyone that we encountered during our visit was helpful and courteous. We would highly recommend Jones Junction.

towson1013

Apr 15, 2011

I went in for an oil change and also for a coolent leak. I was met as soon as I walked in and was turned over to Mr. Gary Millay. My vehicle was taken in right away to be looked at. After a short period of time Mr. Millay took me back to meet Mr. Rick Steinoff the tech. who was going to be the one working on my vehicle. He showed me the problem, it was my water pump. We talked about another possible issue of concern with my coolent system which I decided to have taken care of while I was there. These two gentlemen made my visit very enjoyabe. I will be taking my vehicle back to Mr. Millay and Mr. Steinoff for future service.

olbaldy

Apr 14, 2011

Service advisor was friendly and courteous. Quality was downgraded because the technician did not reset the maintainance reminder on the dash display. Service advisor corrected problem on return visit the next day. I think labor charge was high for replacement of tire pressure monitor.

sbmrn07

Apr 14, 2011

I can only describe this experience as the best car purchase I have ever had. I didnt feel the pressure of "usual sales tactics" from anyone on staff. I honestly felt that keeping me happy and satisfied was paramount to everyone that I dealt with. Michaela was fantastic with her expertise of the vehicle and was most attentive to my family during the entire process. John assured me of getting the best deal regardless of what financial institution had to be dealt with. Evan (I apologize if I have the name incorrect) in finance was terrific and did his best to come in at the exact price I had in mind. The entire staff is to be highly commended for not only making a sale but making me a Jones customer for life. Scott Miller

aseppy

Apr 13, 2011

EVERYONE at THE DEALERSHIP WAS FRIENDLY AND HELPFUL . ART ( SALES EXECUTIVE) WAS VERY HANDS ON AND COMPLETED OUR TRANSACTION WHILE WE WERE 3 HOURS AWAY . BEFORE WE EVEN ARRIVED WHICH WAS VERY HELPFUL. ONCE ARRIVED CALVIN REED ASSISTED US IN OUR COMPLETEING OUR CAR SALES , HE WAS SO PLEASANT TO TALK TO AND WORK WITH AS A SALES PERSON VERY DETAILED AND ORGANIZED . I WILL DEFINATELY RECOMMEND THIS DEALSHERSIP TO EVERYONE I KNOW . NO ISSUES NO HASSLES RIGHT OT THE POINT AND COMPLETED OUR TRANSACTION AS SMOOTHLY AS POSSIBLE.. i LOVE THAT !! THANK YOU ART & CALVIN FOR MAKE THIS SALE OF CAR EXPERIENCE GREAT & SMOOTH.. !!! THNAK YOU JONES JUNCTION..

gaylewhittington

Apr 13, 2011

I thought the service was excellent. Gary was very helpful and returned my car as quick as possible. My only negative comment is that most of my bill was for labor. I gave an ok rating due to the fact that Gary was able to help me find a coupon to bring down the total.

Willard Blades

Apr 13, 2011

After moving to the Conowingo area, I took my vehicle to the local Dodge dealership for service. After a few service visits it became obvious that the service manager, Gary Millay, was a great manager and also a very caring person. When the dealership in Conowingo closed down it took me a while to find Gary. We found him at Jones Dodge Jeep. Our first visit to Jones let us know that was where we wanted to go for service. It was very impressive, great facility and wonderful personnel.I am a handicapped individual and therefor I need someone to understand my special needs. Gary has been exemplary in meeting my needs. I have had all my service work done at Jones since Gary has worked there.Gary is very knowledgeable of Dodge products and programs. His knowledge of Jones product line and service system is unmatched in the service manager dept.Mileage wise, Jones is farther away than other dealers, but the work performed in your service dept. and the excellant work by Gary have convinced me of the value of dealing with Jones is outstanding, therefor I have become a Jones customer.

Blondie158925

Apr 11, 2011

I would recommend this dealership to anybody. They were great and made things quick and simple. They were great at keeping my payments in my price range. I don't have a single complaint about this company. I liked that everybody congratulated me when I was able to buy the vehicle. They customer service was amazing!!!!

terps89

Apr 11, 2011

Gary is the best service representative I have ever had the pleasure to work with over the last 20 years. He KNOWS his customer and understands what excellent service is all about! I would not hesitate to recommend Gary and his dealership to any other potential customer.

twofortwo

Apr 11, 2011

We found the charges for the service work that had to be done on our 2007 Pacifica to be very fair and reasonable. Gary Mullay explained why certain work should be done at the same time and why other service work could wait until a future service visit.

debbra641

Apr 10, 2011

Very professional and helpful.Gary listened to my concerns and addressed them.He was friendly and explained everything to me and I would recommend your service to everyone.I didn't feel pressured to do everything at once that was recommended. I will continue to do business with your service department.The atmosphere in the waiting room was exceptional. Very accomodating.

MOONNGREEN

Apr 10, 2011

THE MAIN PLUS FOR THIS DEALERSHIP WAS THAT THERE WAS NO PRESSURE ON US AT ANY TIME. NEXT ALL OF OUR QUESTIONS WERE ANSWERED TO OUR SATISFACTION.EVERYONE WAS VERY KNOWLEDGEABLE OF THEIR PARTICULAR AREA OF OUR BUYING EXPERIENCE.ALL OF OUR CONCERNS,NO MATTER HOW TRIVIAL WERE ADDRESSED AND TAKEN CARE OF IN A POSITIVE WAY.WE WERE SHOWN SEVERAL VEHICLES OF THE TYPE IN WHICH WE WERE INTERESTED AND WHEN WE CHANGED THE TYPE OF VEHICLE,WE WERE SHOWN SEVERAL OF THAT NEW TYPE. THE SALESLADY,KIM,WAS VERY INFORMATIVE AND KNOWLEDGEABLE.WHEN WE DECIDED ON THE VEHICLE THAT WE WANTED,THE PROCESSING AND FINANCIAL AREAS WERE EXTREMELY WELL HANDELED. WE WENT TO THIS DEALERSHIP TO ONLY LOOK AT CARS AND ENDED UP WITH A NEW ONE. WE TRADE ABOUT EVERY THREE YEARS,SO WITH THE EXPERIENCE THAT WE JUST HAD,THE MAINTAINENCE SERVICE THAT HAS BEEN PROMISED AND THE OVERALL FEELING OF DEALING WITH THE RIGHT PEOPLE, WE WILL VERY LIKELY BE REPEAT CUSTOMERS.

t00c00l

Apr 10, 2011

I went to the dealership today to get an oil change and tire rotation. Mr. Millay ask if I would like to purchase Jone's for a Lifetime warranty. I said yes, I did not know this was possible since my prior dealership went out of business as soon as I purchased the vehicle. Mr. Millay explained to me the values of having Jone's for a Lifetime Warranty.My wife gave me 2 coupons to use for the oil change and tire rotation. By purchasing the warranty I only had to pay for the tire rotation. The oil changes alone will pay for the warranty. I highly recommend Jone's Dodge and all of the staff who took care of my needs, especially Mr. Gary Millay.

lawman2712

Apr 9, 2011

Gary was very helpful and knowledgeable, I will be using Jones for my future service needs.I had to re schedule my appointment and the customer services operator was very helpful in scheduling me for a new date. Upon arriving I was greeted by friendly employees and was helped right away.

pmakres

Apr 9, 2011

Our salesman, Conly DeBord, was very patient and let us decide which cars we wanted to test drive. I either hated or loved a car and Conly accepted my decisions and we moved on. He even helped us when the car we came in battery died. We look forward to working with Conly to purchase our next car soon.

struck

Apr 9, 2011

I feel that the customer service was very good, everyone I came across seemed to be conscious of finding out what I needed and were very knowledgeable and supportive to meet my needs. I would return to the dealership in the future ifI am in need of automobile needs.

kpertiet

Apr 7, 2011

Gary's personal service was awesome. He answered all my questions and was very clear when he described what was wrong with the car so I could even understand. Definitely recommend him to anyone else needing service. The dealership is also conveniently located and easy to get in and out of!

Jshivers

Apr 6, 2011

Conly debord was a very good help would recommend.Very helpful with everything I needed the best choice in coming here for a new car He answered every question I had honestly to the best of his knowlgde which I liked. Would definitely shop here again in the future.

tweid

Apr 6, 2011

The entire Jones team was first class from the moment I stepped into the service department. There were no unexpected surprises during my repair. Gary Millay and his entire team were very helpful satisfying my needs and also supplied me with a loaner car at no extra charge. I have always received excellent sevice with each of my trips to Jones.

blairtyler

Apr 5, 2011

I have been frequenting this Dealership since 2007 and have purchased three (3) cars here in that time. Dawn is my Service Advisor in the Dodge building and is always a pleasure to work with. She always has the customers best interests in mind and represents the company in a terrific light. - GREAT JOB!

Fkmk

Apr 5, 2011

Ms. Lintz was very friendly and knowledgeable concerning the jeep that I wanted to purchase. She went out of her way to make this purchase very pleasant. The vehicle was delivered when promised and everything went extremely smooth. Over all a great experience!

maxsomers

Apr 5, 2011

Jones sent me a coupon for a free oil change which I was redeeming with this visit. It was a nice gesture seeing as how it was my birthday. I was very happy with the service, especially since I showed up an hour before my appointment and they fit me in immediately.

Melimeg

Apr 5, 2011

I couldn't believe the price. They also went the extra mile and checked my other fluids and repleted them, checked and put air in my tires and other little things to prolong the life of my car. I took in my car for brakes and oil change. I thought I would need brakes all the way around, but they pointed out that I still had some life left to the front brakes and only replaced the ones that needed replacement, the rear ones. Great job, guys!

Elias Silverstein

Apr 4, 2011

I followed Gary Millay from a dealership that closed. He is most helpful and professional and most of all I trust his judgment as to whether my car needs any additional services. I never feel that he is hustling me to run up the bill. It is a pleasure to work with him.

Alfontane

Apr 2, 2011

Gary was very friendly when answering my questions. He explained everything very well and helped me navigate through the process of warranty reimbursement. I have worked with Gary before and he always goes above and beyond the standard, making sure my repairs are done efficiently to accommodate my 2 small children! Thank you Gary!

nrossi18

Apr 2, 2011

I have received exceptional customer service from Gary Millay. My Jeep needed new end pieces for my roof-rack. A very minor, tedious service project. Gary treated the issue as if it were any other. He even introduced me to the mechanic for further explanation and reminded me of my next oil change. Great customer service!

RBiesecker

Apr 2, 2011

The service representative, Gary Millay,went above and beyond to assist us and ensure we had all the information concerning the repair to our truck. Mr. Millay is extremely service oriented and shows genuine concern to provide an excellent job to the customer.

DMDRDD314

Apr 1, 2011

We purchased a 2007 Jeep Grand Cherokee in July and we wanted to have the 30,000 service performed. We were quoted a price over the phone, however it turned out the price we were quoted was incorrect. Gary worked with my husband and helped us get our Jeep serviced at a cost that we could afford. Without his help, we probably would have gone elsewhere the next time the Jeep needed service, but with Gary making sure we were taken care of, we definately will go back to Jones for service and will even purchase a vehicle in the future.

ferby

Apr 1, 2011

The experience that I had with this dealership is amazing. The entire staf is very friendle. I'm glad I made my purchase with this dealership. I'm a customer for life. KEEP UP THE GOOD WORK! Calvin Reed experience with the 2011 Dodge Charger impresed me.

kacarter8

Apr 1, 2011

I followed Gary to Jones for service from his previous dealership. He has been more than fair, honest and very accomodating EVERY TIME I have visited the dealership. I would not have gone to Jones if it hadn't been for him. I will continue to visit there for service. Gary is to be commended for all that he does for his customers, as I have seen him interact with others and he is ALWAYS polite, fair and gives everyone his undivided attention.Thanks for all that you do to make an "expensive" experience a reasonable one.

kimswalker

Mar 31, 2011

I always receive great service at Jones. They always have my car ready within the day. Gary is great to work with-I know that he is not suggesting extra work be done on my car - only what is necessary to keep it running and in good shape. I would always recommend to use Jones for service.

leighalex

Mar 31, 2011

Excellent service. Gary has always taken great care of me and makes sure my truck is up to date for service and running well. Detailers did an excellent job, my truck looks brand new! Love, love, love that they provide me with a rental car. That is very important to me! I like the free car washes b/t service appts.

sandman1959

Mar 31, 2011

Gary MillayGives the best customer service he goes out of his way A+++++ I had my 2010 Dodge caliber in for service on March 22 2011the car was serviced in a timely manner not a long wait . Love the free car washes this dealer is just great ...

bbuddemeyer

Mar 28, 2011

Gary was very personable. After talking with him it made me feel better about owning a Dodge regardless of the issue I was having. He is a definite asset to the Jones Dealership. Kevin's technical service was outstanding. A knowledgeable technician like that to be working for you, you must feel fortunate. It feels good to know that if I have any issues in the future, there are people like Gary and Kevin working at the Dealership I will be dealing with. I have bought several vehicles from Jones and I will continue to do so and their service is a big part of that.

Phfui

Mar 28, 2011

As a favor to my sister, I took her car in for service, and was expecting a day of reading old magazines. To my surprise, my wait included a free manicure from KC, a hot cup of fresh coffee and a hot dog on a steamed warm bun. My service person, Paul, was extremely helpful in explaining what needed to be done to the car, offering tire replacement options, and answering my questions. As you may have guessed, auto maintenance is not my area of expertise. If I lived in the area, THIS would be my service destination, but to drive here from FL would definately be out of my way. Kudos to Jones for getting it Right!

2008hialeah

Mar 26, 2011

When calling to schedule the staff was pleasant and quick to offer dates and times available. They accomodated my appointment request without any hesitation. The morning of service I was greeted by a person who was courteous and professional, they were prompt in processing my service ticket for me to leave the vehicle. I was asked about a time I would like to pick up, I said by 12 noon. When the service was finished I was called and notified my car was complete, this occurred before the time requested. Gary Millay and the Jones dealership exceeded my expectations with not only the repair but completing repairs to my car before the time requested. This is another reason I purchased the car from this establishment. They truly value their customers and make the experience pleasant. I will continue to use them for all my services.

Carol Foble

Mar 26, 2011

I have followed Gary Millay since I purchased my car at another dealership where he worked. HGary has always been very professional and very helpful. He recommends work that should be completed as recommended by a mechanic. Gary is one of the reasons I go To Jones.

kinsale333

Mar 26, 2011

Stopped in last week to have the wife's Jeep serviced - free oil changes for life - and had opportuneity to speak with Steve Pagatto about new vehicles. Since my GMC has bee so well maintained by Jones, I do not presently need to buy another but wanted to see what is being offered.Unfortunately, I am so pleased with my GMC and since my wife's Jeep is a mere year old we will not be buying this year. BUT because of Steve's personalty, and approach to customer service, when it is time, he will sell us our next car/s; truck or Jeep.Tom Douglas

mciavolino

Mar 25, 2011

We just joined the "Jones Family" since my daughter purchased Sebring convertible.The dealership was helpful, informative, and pleasant. The shop personnel, greeters, etc. were equally as pleasant. We also bought the 'Jones for Life' package.It looks like we'll be a customer for life, too.Thanks.

Pounce

Mar 25, 2011

It was a pleasure to work with a person who was knowledgeable and straight to the point. Gary saw to it that my repairs were in good order when we were finished. He even came out to the automobile to see for himself. How refreshing it was that in this day and time, I was able to recive such dedicated service. Sincerely,William H. Beyer Sr.

rlong9275

Mar 25, 2011

Calvin Has been great! No Issues. Will buy from him again!My issues have been-1- I wanted to have service explain the in and outs of my truck. It was a service that was offered when I purchased my new Ram diesel truck. When I asked to have it done the service person said "What do you want to know" I never had a large diesel truck before, after spending over $40k having someone just point things out to me would have been nice. After I asked the question in #3 below I did not have that warm fuzzy feeling inside and did not push further. 2- No one could tell me the price of an oil change. What's up with that? 3- Service told me that I could not tap into the delayed accessory power to add a 2 way radio with a delayed power off function. They told me that it was not recommended even if I was using a high current relay to take power from the battery for the radio and just using the delayed accessory power to work the relay. . Per the manual they are wrong! The location and max draw are clearly listed. I was told this after the service adviser went to speak to a tech in the back. This leads me to wonder about the current electrical certifications for the mechanics. 4- Disclaimers are not printed on all advertisements such as signage in showroom, also some signs don't list the existence of disclaimers. IE: Jones for life signs.5-Multiple issues with scheduling installation of add-ons. I learned don't take delivery of the vehicle until it's complete! ****** To Jones credit, I will say that they did cover my oil change for free. I appreciate that! I have just dropped in to have recalls and oil changes done without an appointment, they have always taken care of me on my time schedule. This our second vehicle we purchased from Jones. I could have driven for 10 min instead of 40 to purchase a new truck. The Jones for a lifetime program made me come back. Even if my truck may or may not be covered depending on what sign you read. We got off to a really bad start. No issues with our other Subaru from Jones with sales or service. By the way, the hot dogs are great! The food area is spotless. Keep up the good work!

sboyd

Mar 23, 2011

Gary is always so helpful and honest. I feel that he has my best interest at heart. When my repair is not urgent he tells me that it can wait until the next visit. He informs me if there is an available discount. I also love the popcorn in the waiting room. My son loves the free hot dogs!

scott presti

Mar 21, 2011

I purchased my 2009 Dodge Ram 1500 vehicle at another Dealership in 2009. The place I bought from closed shortly after purchase. I started to go Jones shortly thereafter. My first experience was in Dec of 09 when I met Gary Millay. He came out to my vechile with me and explained the Jones for life and I have been hooked ever since. Gary Millay has been keeping records for me in my manual since I first start going there. Mr. Millay has advised me of every detail that has been done to my vechile and why. I have owned alot of vechiles in my life but it always seems to me that after you buy from them you are forgotten about when it comes to service the vechile. Jones has never made me feel like that even though I did not purchase my vechile form them. Gary Millay has made me feel like family since the first time I met him at Jones. Any kind of work that was needed more then a day to fix he has set me up with a loaner until mine was fixed be it repair,warranty work,etc..etc..I brag to my freinds when I here there horror stories about there visits to the Dealerships where they bought there vechiles from. I tell them all the time you should of went to Jones. Since I became a Jones for life thanks to Gary Millay I have had 5 more people join. Dad,Sister, and 3 of my buddies.

burd

Mar 20, 2011

Diane Freyman was a delight to deal with.....very knowledgable and honest. I would recommend calling her if you need a new vehicle!! She is very very honest abd will not steer you wrong!!The dealership itself was a pure delight. It was the friendliest atmosphere I have ever experienced from the mechanics, service writers, sales people and even the girl that was cleaning the offices!! I was impressed of the family type atmosphere especially when I went out to have a hot dog and hamburger that being cooked outside by the general manager!!Kim Wilkins was also a great help helping me select the right vehicle.Thank you Jones Junction....you mage buying a new truck and very great and fun experience!!A SPECIAL THANKS TO DIANE!!

calesmom

Mar 20, 2011

Called several times to get price on selling/trading in a vehicle. Took about 4 calls to get them to call back. Price is good but frustrating to not get a quick response. Also had trouble with the used car salesperson we first got. He was not prepared, horrible, so bad we gave up on the car.

grumpywc

Mar 20, 2011

This is the 3rd vehicle I have purchased at Jones Junction. Even though the personnel have changed over the years they are still very personable, knowledgeable, and easy to deal with. Conley was a real joy to work with and is a definate asset to the dealership. Between us and the sales manager Brandon we were able to make the deal I wanted. They were also able to locate the vehicle I wanted in Delaware and have it transported to Belair in one day. Conley was also very helpful explaining to me all of the features of my 2011 Jeep Grand Cherokee. In fact the entire Jones family that I came in contact with made this buying experience very enjoyable. Kudos to the Jones family for hiring the right personnel in order to keep this dealership my favorite and I'am sure the favorite of many others. I would have no problem purchasing my 4th vehicle here.

dirahl

Mar 19, 2011

I walked into the dealership undecided about the sort of vehicle I wanted, but I knew I wanted something fun and practical, so I thought I'd look at the Jeep Wrangler. I'd gotten a lesson in driving a manual transmission and thought it was good fun, but I wasn't comfortable test driving a car with a manual. Michaela was very friendly and drove me to a parking lot so that I could try out the manual without fear of traffic.In the end I didn't buy a Wrangler (though it was a close call) because it wasn't quite practical enough for my needs, but the vehicle was great and the salesperson did a good job selling it. The dealership itself has a lot going for it as well--free oil changes, car washes, etc. Definitely recommended if you're looking for a car.* Note: I ended up with a Subaru from the same overall dealership but in a different building--Jones is very large!

dru4220

Mar 19, 2011

I made an appointment with Dodge service to repair my 2007 Dodge Ram pick-up. Dropped off on Thursday 3/17/11 and was told later in the day that Jones needed several days to complete repairs and to come to the service for a rental vehicle to be provided at no cost. That was pure class and gave me peace of mind to know that I could accomplish my job requirements without worry. Picked up truck today, 3/19 and all work was completed to my satisfaction. Gary was great to work with providing excellent customer service and timely notification. Thanks Gary!Al Hall

smileforme1114

Mar 19, 2011

I have been a customer of Jones for over 2 years. I have always gotten service. We are treated like part of the family. Some of my friends have gone there and they are pleased also.My service person most of the time is Dawn Mitzel. Dawn is professional, friendly and always make sure that everything is right before we leave.

ltkordek

Mar 17, 2011

I've bought four vehicles from Jones, and have yet to receive a bad deal. All sales and service personnel I have dealt with have been exemplary. The staff is friendly, courteous, and willing to go the extra mile to make the customer (me) happy. This is especially true of Mr. Gary Millay. I needed to have my right outside mirror replaced, and had no appointment, but Gary was able to work me in and get the job done. Gary is a true professional, and I would not hesitate to recommend him and the entire Jones family to my friends and relatives who are looking for great deals and efficient and quick service. It is a real pleasure to know if something goes wrong with my vehicle, all I have to do is see Gary Millay and the rest of the service staff to rectify any problems. The Jones Junction family definitely has my highest recommendation and support. Thank you all for making this latest purchase a real pleasure. Lou Kordek

Mom3mom

Mar 17, 2011

On the way home, I realized there was a problem with my vehicle. I drove it to Jones, was greeted at the door, and assisted in a quick and efficient manner. The service consultant made sure he had all contact numbers so I could be reached the following day. I was contacted in a timely manner about the necessary repairs. The repairs were completed by the end of the day and I was able to pick up my vehicle without delay. It is nice to know that when vehicles have problems they will be repaired in a timely fashion.

luckyladybetty

Mar 16, 2011

I had been to other dealerships looking for a used or new van. The service I got at Jones' was above and beyond the expected. I wanted to deal with a place closer to my home, but all the benefits from Jones' made up for that. I am very happy with the expierence. (I am sorry that I cannot find Calvin's last name-I think it is out in my van)If neede you can call me 410-686-4365

rkoch10297

Mar 16, 2011

Went for service on my 03 suburban. Gary Millay was great. He got right to the problems, set up a loaner, and called with the results. Perfect person for a GM position. Had a problem with a misfire brought the truck back, fixed the problem, with no charge.

depyman190

Mar 11, 2011

My Mother is 73 yrs old and on a fixed income. She needed a new van and Matt Ebanks took what she needed in a vehicle, the payment she needed to have and managed to get her in a 2010 Dodge Caravan LTX for very close to that price. Very kind & helpful.

jgs3

Mar 10, 2011

I have known Gary for aprroximately 20 years and would never consider going to any one else for service. He is truly the most honest and sincere person I have ever dealt with. I have taken at least the last 8 vehicles to him for repairs. If you need arepair shop, this is you only option!!

sunshinegrl

Mar 9, 2011

I am very happy with the service I receive at Jones. The staff is very knowledge and they take the time to explain everything to me. I have had the car breakdown on me and they have gotten it in the same day and was able to repair it quickly. They are the best.

corky3090

Mar 8, 2011

Gary is always helpful and friendly. I have been to get my new jeep serviced twice and ive had a positive experience everytime. Gary is genuine and seems happy to help even when he is busy ive been greeted with a smile. He even walks out and checks my fluids in the car before I leave. He is definately an asset to Jones. Keep up the good work Gary!!!

niteowlmomof2

Mar 8, 2011

Always receive friendly service and do not try to oversell products and services. I trust that when they tell me something is wrong with my vehicle that they are being honest and not just trying to provide me with a punch list of services I do not really need. I keep my car well maintained and serviced on a regular basis and they know what my vehicle really needs.

huskymom

Mar 7, 2011

I bought a pre-owned car in October. When I took it in for the first oil change, Joe told me there was all this other stuff wrong. I was quite unhappy about this since I just got it less than 5 months ago. I talked to Larry Krofft and was told to come in so they can check it out. When I took it in I ened up walking out in a loaner because they were going to take care of everything. Between Larry Krofft and Gary Millay everything was taken care of in two days! They even double checked everything and fixed my breaks because they were almost worn out. This is my 5th car from Jones and it won't be my last!! Thanks for everything.

jnevin

Mar 7, 2011

I had my oil chang today in 2010 Dodge Grand Caravan. As always I was greeted with a smile and a good morning. Gary got me going right away. I was able to get my nails done while I waited. When I was finished with my nails, my van was done and I was on my way. It was nice to be able to pamper myself a bit while getting my oil change. I alway speak very highly of the service that I get at Jones'

ms1way

Mar 7, 2011

Gary is always very friendly. He is knowledgable and helpful with any problems or questions. Service is always quick and efficient and never feel pressured for more. Recommendations are made then it is left for me to deal with. Would definitely recommend Jones to friends and family.

ChrisStreett

Mar 6, 2011

I recently bought a new Jeep Sahara Unlimited through the Jones dealership. Diane Freyman (internet) and Calvin Reed (sales rep) were fantastic. They assisted me in locating the vehicle I wanted, and delivering it in a timely manner. The price was right, the service great and the overall experience a good one. Once again Jones has lived up to it's well deserved reputation.

demofamily

Mar 5, 2011

Great! Family friendly area to wait. Took my car earlier than scheduled to help us out with schedule conflict. Checked out the car's body and car battery charge before they took it into the shop. Informed us that car was under a recall and that they would do this work as well while the car was in their service station. Provides hot dogs and popcorn while you wait. Staff very kind and efficient.

ed24schwarz

Mar 5, 2011

We met Gary Millay at a previous dealership, where we purchased a vehicle. That dealership closed and we followed Gary to Jones for our service needs. Since then we have purchased another vehicle and Gary has been taking care of all our needs since.I would strongly recommend the dealership, and suggest that they have a great asset Gary. Service visits are always friendly, courteous, and fair.

jratajczak

Mar 5, 2011

We had two cars worked on. Wish they would offer the internet coupons up front. We were able to save on one car but forgot the coupon on the other. Should be automatic when you are a regular customer and spend 700.00. Otherwise, good service. Been going there for 20 years.

montgomerysm

Mar 5, 2011

Mr. Millay is one of the main reasons I return to Jones with my GMCs. even though they are not a GMC dealership any longer they still provide expert and courteous service. Gary always greets me with a smile and somehow remembers our last meeting to a "T". Would rate my experience as a 10 if it were an option. Thanks Gary and thanks Jones!

sam high

Mar 5, 2011

knowledgable, polite, helped me understand ,got me a rental on short notice and got quick service. truck runs like new. called him and thanked him and told him to tell the mechanic he did a great job.allways seems to take care of me. very personable and friendly even when he is swamped. enjoy talking to him on a personal level.thanks

Krisde1

Mar 4, 2011

Mr. Millay was a most knowledgeable and personable individual. Estimated the job to the penny. Delivered on time. First time going to Jones Jeep with my newly acquired used jeep and based on the service will continue. GREAT DEALERSHIP. I have no futher comments other than I would recommend Jones Chrysler Dodge Jeep dealership to anyone interested in purhasing a new or used car or just in need of excellent service on there existing automobile. Oh, I came without a appointment and they were still abl;e yop accomodate me.

mgerri01

Mar 4, 2011

Reason for Visit: I brought my 2004 Dodge Ram into Jones for 60K service on March 2. 60K service includes oil change, change transmission fluid, change front & rear differential fluid, change transfer case fluid, replace pugs and plug wires, drain, flush and fill coolant system, and change power steering fluid. Dawns performance: Dawn Mitzel reviewed my service history with me in person when I dropped off the vehicle recommending necessary services and advising what was optional. Even though the power steering service is part of the 60K service, she found in my service history that this was completed 3 months ago when I had a boot cover replaced. This saved me over $100! She than scheduled a loaner vehicle for me to use while my truck was serviced so I was not without a vehicle. Later that day, I received a phone call from Dawn to update me on the progress and review additional items recommended by the technician. She informed me my front breaks were in need of replacement but and the rear brakes are also worn but would be safe if I wanted to wait until the next oil change. I opted to have both axles done and hold off on the plug and wire replacement until the oil change. Dawn and the rest of the Jones Chrysler team constantly exceed my expectations for service. I have never been treated with such respect by another car dealership. They understand what cars mean to people and do their best to make service enjoyable, not a chore. The facility: Jones Chrysler is a clean facility and offers complimentary hot dogs with an excellent selection of condiments, free pop-corn, and spacious seating area with Wi-Fi access if you are waiting (did not use this time but I have in the past) Service Review: All service was performed as requested and my truck continues to be road worthy. Final Comments: Even though I did not purchase my vehicle at Jones, I will continue to have it serviced here. When I am in the market for a new vehicle, I will undoubtedly purchase from one of Jones dealerships. Mike Gerrity Jones Customer

Travis93

Mar 3, 2011

I needed a Maryland State Inspection on my Pontiac Grand AM GT and serviced for brakes and an oil change. I called Jones one Saturday morning, spoke to Dawn Mitzel, and informed her of what I needed done. Dawn was very helpful. She told me to come on in and they would get things done that day! Upon my arrival, Dawn got my vehicle right in to begin the work; no waiting. I left for lunch and when I returned,the car was done. Jones Service Department has us as a customer for life, and Dawn Mitzel is the BEST! She was very professional,pleasant and respectful of my time. I would recommend my friends and family to Dawn at Jones for servicing their vehicles.

cam1615

Mar 2, 2011

Dawn did a great job during our vehicle service! She took extra steps, such as making contact with our warranty service, which saved us money and time. We will surely return to Jones and refer others to them for service and sales. Again, thanks Dawn for your help.

claudinemhugg

Mar 2, 2011

Mr. Millay was able to work with me on a fair price for new tires and I hadn't even planned to have them replaced at Jones. It was great to get the new tires since it was in for work anyway. The Jones Junction staff is always a pleasure to work with, that's why continually return to purchase vehicles.

tkidd

Mar 2, 2011

I purchased my Jeep from Jones, my experience with the salesmen was not a good one. However, i was very happy with my Jeep until the dash began to rattle. I wasn't looking forward to taking it back to the dealership and considered taking it to another dealership for service, but Gary Millay changed my opinion. The whole service team has been very friendly and respectful. Mr. Millay listened to my concerns and was very diligent in solving the rattle.It's been a year now since i bought my Jeep and I still call Mr. Millay with any problems or updated services that my Jeep needs. Mr. Millay and the service team is the only reason why Jones is still getting my bussiness.

Frank Isella

Mar 1, 2011

I have delt with Jones for the last 7 years, I have alway been satisfied with the service. Gary Millay is the Service Manager I have been dealing with. Gary is knowledgable, fair, responds to questions thoroughly and is truthfull about what service is needed and wait times. Gary is one reason Jones has my trust.

walbrecher

Mar 1, 2011

My first two experiences with Jones were both for sales and they were lousy. I found them unwilling to deal and in the second case I caught the sales manager in an outright lie. My rating of their sales team and sales practices is a zero! It is a shame to have such an outstanding inventory and facility and yet betray the trust of a potential customer. My experience reinforced every negative streotype of a car dealer.Due to the closing of the dealership where I bought my car I came to Jones for service and discovered that the service manager from that dealership had moved to Jones. My experience with the Jones service department has been exactly opposite of my experience in sales. While I have been treated well by everyone in service, Gary Millay is exceptional! I trust him to be honest, thorough and accomodating. He is patient when I describe symptoms and doesn't make me feeel like a fool.As far as I am concerned Gary Millay is your best marketing tool. He would be the only reason I would consider buying a car fom Jones.

NPJeep11

Feb 28, 2011

I went in to Jones knowing exactly what I wanted. I filled out some paperwork, had some lunch, got my nails done and test drove a model similar to the Jeep I wanted. The Jeep I wanted was not on the lot, but Steve and the team at Jones made it happen and I took delivery of my car one week after stepping on the show room floor. Financing was a breeze and we even had some constructive criticism to offer regarding service and by the time I picked up my new car, a change had been made to cater to our needs. The crew at Jones did a great job and this car is everything I wanted and more!

prima1711

Feb 28, 2011

Took vehicle in for oil change, tire rotation. key fob problem, and engine noise. Met with Gary Millay and was taken care of promptly and professionally. Mr. Millay lined up a loaner vehicle and kept me posted through out the entire process of timelines and the repair itself. Comunication is very important to me and Mr. Millay did just that, kept me imformed. My hat is off to Jone's and their staff, especially Mr. MillayRoger Sullivan443-910-2631

Gidget7

Feb 26, 2011

Everyone at Jones Junction was very nice and helpful. I love my new car!!!! I look forward to enjoying my free oil changes, car washes and manicures. Jones Junction took a sad situation - my old car failing inspection - and turned it into a happy day - buying my beautiful new car!!!

karenbennett

Feb 26, 2011

Gary has always been extremely efficient and professional whenever i have had any contact for a service, I purchased my used vehicle through Jones, and Gary helped to sort out a little problem i had, his perseverance made all the difference, and i was very happy making the purchase. I have had the vehicle serviced on many occasions, and never had any issues with anything. It is always a pleasant experience.

Joe Hau

Feb 25, 2011

I have used Jones for nearly 20 years. I have purchased two personal and two corporate vehicles from them, and always use them for service. They are always curteous, resourceful, fair and reasonably priced. If I am ever not 100% satisfied, they take care of any problems, immediately. I am sure you will enjoy your relationship with them, especially Gary and Jim in Chrysler and Daryl and Geoff in Toyota.

roxyve

Feb 25, 2011

I went to Jones to find a new dealer to service my vehicle as Thompson Jeep was the worst service dept i had ever delt with. Immediatley upon my arrival at Jones Gary Millay showed me a level of attention and service beyond anything i could have expected. From the moment i set foot into the service dept until the moment i drove away with my vehicle i was constantly updated and informed of everyhting that was to be done with my vehicle. Gary went above and beyond to make sure i was comletely satisfied in every step of the process. I am happy to be a new Jones of a lifetime member and will be happily to promote this dealership and service Dept Rep (Gary Millay)to all that will listen. I am beyond satisfied with my entire experience due to the exceptional service i recieved from Gary and all of the Jones staff i was fortunate to deal with. THANK YOU Gary and Jones!!!!!!!!!!!!!!!!!

bullseyesmith

Feb 24, 2011

I bought two trucks at Jones and after the warranty was up I had a few issues over service concerns. Gary fixed the problems I was having and has been a great help throughout his tenure, he is the reason I still have both of my GMC trucks serviced at Jones.

dmcnamara

Feb 24, 2011

I bought my 08 Grand Caravan from Sturgill's in Conowingo, MD. When they closed I followed Gary Millay to Jones for service on my vehicle. Everytime I call he is always willing to help and get my vehicle serviced as fast as possible. He is a wonderful person to deal with.

kennyder

Feb 24, 2011

great work performed. went to dealer to get oil changed on my 07 grand cherokee diesel without an appointment, they fit me in and the work was done faster than anticipated. i would highly recommend these guys to anyone looking for service on their vehicle.

BEALO66

Feb 23, 2011

ALL I CAN SAY IS THEY JUST EARNED A LOYAL COUSTOMER FOR A LONG TIME TO COME GREAT PRICE AND SERVICE FROM GOOD HONEST STRAIGHT SHOOTING PEOPLE!!!!!!!!!!!!!!!!!!!! I WILL BE BACK FOR ALL MY SERVICE APPOINTMENTS AND OIL CHANGES ALSO FOR ADD ON PARTS TO MY VEHICLE AS TO WHERE IN THE PAST I WOULD HAVE BEEN A PERSON TO DO ALL OF THESE THINGS OUT SIDE OF THE DEALER . THEY HAVE CONVERTED ME AND MADE ME A BELIEVER IN THINGS THAT I THOUGHT DIDNT EXIST AN HONEST CAR DEALERSHIP THAT CARES.

olbay101

Feb 23, 2011

The Service Department at Jones Chrysler Dodge Jeep is outstanding in everyway. I have had the pleasure of working specifically with Gary Millay for the past two years. I have had my vehicle in service for everything from simple oil changes to installing new transmissions at this dealership. Gary exemplifies customer service. I find him professional, courteous, and extremely helpful. I always carry Gary's business card that includes his cell phone. Even if I call on his day off he is glad to help and provide assistance. You just can't beat that.

lghumphries

Feb 22, 2011

Service was comprehensive and timely. Mr. Kelly informed us of the outstanding recalls on our vehicle and took the time to explain what needed to be done. At the end of the visit, the technician came out to our vehicle with us to answer some additional questions we had asked.

jlschultz920

Feb 21, 2011

My husband and I have bought six vehicles from Jones' so far and are very satisfied with the service we receive from everyone who we have come in contact with. I would definitely recommend Jones' and buy another vehicle from them. We especially like the Jones for a Lifetime! Jamie Schultz

nicoleruocco

Feb 21, 2011

Dawn was wonderful to work with!! There were warranty repairs that needed to be completed as well as regular maintenance. She dealt with the warranty company to ensure that the repairs were covered. There was regular maintenance that needed to be done as well. She ensured that I had a loaner vehicle. All repairs/maintenance were completed in a timely manner

regesterk

Feb 19, 2011

Gary provides great customer service and quick turn around after service/repair. He understands why I'm there and gets the matter resolved quickly. He has worked with me on many issues from simple oil changes to brakes and always looks out for warranty coverage to save me money.

skyethorn

Feb 19, 2011

What a wonderful experience! I've had a 1999 Jeep Grand Cherokee that I bought new for the past 12 years, and I loved it. In an attempt to get better gas mileage and a smaller Jeep, I bought the Patriot Sport. It's beautiful, and the people who work at Jones also made the experience of buying it beautiful. The financial advisor was funny and knowing, and Michaela was incredibly pleasant. Jones worked with me to get the price down to what I could live with, and I ended up with many more options than I'd originally expected.This is my third Jones car over the last thirty years, and this one is my favorite. This sales experience was also the best. Friendly, courteous, non-pushy people are a pleasure to work with. The next time I buy a car (in about ten years), I'll be back.

CheriJeff

Feb 17, 2011

I love the service I get at Jones. My car is washed very well, even the rims. I went on Valentine's Day and received a small box of chocolates & a red carnation and was offered a free manicure. When every I receive their coupons for oil change I make an appointment.

jstreib

Feb 17, 2011

Usually use Gary as main contact. Like the staff and customer service from all staff. Use Jones for a lifetime and recommend to people all the time. Price can be a bit high for work that is recommended but staff and work carried out is off excellent quality.

r.wilmoth

Feb 16, 2011

Gary Millay is the best service manager I have ever had the pleasure to deal with. His demeaor is absolutely excellent for this position. He really cares about the customer, we followed him from another dealership and will never be sorry that we did. As long as Gary is there we will be coming back and back for service and for any new car needs. He recommends coupons that I have for discount service, and he has saved me alot of money. Everyone in my family and relatives all say the same thing. Gary is the man to see for a great service manager.

tom vernon

Feb 16, 2011

We have been dealing with Jones for a number of years and dealt with their service staff frequently. We have found Mr. Millay to be the most accomodating service person we have ever dealt with. He is a credit to the profession and to Jones. Ihave always found him to be friendly, no matter how busy, and always willing to help with any problem we might have. I can always count on Mr. Millay to be very up front with any problem discovered during our visit. THE BOTTOM LINE, we trust Mr. Millay.

bob_mckay

Feb 15, 2011

Gary and the service team always do a great job. Explain things in detail, price is always what they estimate. Jones Chrysler Plymouth is one of the best dealeships I have dealt with. They are always friendly and I appreciate the food they offer while waiting for server to be completed. I would highly recommend them.

agmlh

Feb 14, 2011

I would recommend the service area for anyone who owns a Chrysler product. I own a Chrysler Town&country and a DodgeJourney. My overall experience has been excellent due to the customer service of Gary Millay.He has been very helpful in all needs or my concerns. He is an asset to Jones.Kudos for Gary!!!

mpcitro

Feb 14, 2011

I highly recommend Jones Junction for their family environment and great service! I always enjoy having my cars worked on there because I know it will done correctly and in a timely manner. Free coffee and popcorn all the time / free food during lunch / free manicures for the ladies / free wi-fi! It's a great place and I would recommend to all my friends!

jstone420

Feb 13, 2011

Conly was an awesome dealer, and one of the best car dealer's that has ever helped us. He was very patient with us in our decision making processes, and was 100% helpful with any questions we had. He was not pushy towards us, and I would go back to him any day of the week to buy a car!

bbaldwin01

Feb 12, 2011

Gary was very helpful and very informative. He went out of his way to make sure I received the best pricing on the required work. While the pricing at the dealership is much higher than most autom repair shops in the area, the customer service is excellent. Thanks!

blanchx5

Feb 12, 2011

Conly was very attentive to my needs and patient as I made a decision on which vehicle to purchase. I was not pressured to make a decision quickly and when I did make up my mind, the price was fair and very close to the rating on Kelley Blue Book. The dealership stands behind their vehicles and offers a great warranty and maintenance program. I would recommend them and look forward to working with them for my future car buying needs, as well.

Foxylady

Feb 12, 2011

Gary Millay is the best service manager I have ever had the pleasure to deal with. His demeaor is absolutely excellent for this position. He really cares about the customer, we followed him from another dealership and will never be sorry that we did. As long as Gary is there we will be coming back and back for service and for any new car needs.

dsheffy

Feb 11, 2011

Have had service contacts with Gary Millay in the past when he was at another dealership and decided to follow him to present dealership for my service work because I trust his judgments on what service is needed and what is not. I would highly recommend him.

jmellarkey

Feb 8, 2011

The quality of work and attentiveness of the staff has always been excellent. I especially like the personal description of what services are recommended and why. Washing my car after service is always a nice touch. Gary Millay always offers to secure a loaner vehicle for extended service.

court227

Feb 7, 2011

I have been so impressed with the service at Jones. Everyone on the phone and in person have been very helpful, and I love the wonderful options you have with Jones. I can't say enough good things, especially after having some terrible service experiences elsewhere. I love that my van was washed as well! Thanks so much Jones!

jherzber

Feb 5, 2011

Over the years I have bought several new vehicles from Jones, the most recent of which is a 2010 Town & Country. The sales force is knowledgeable, prices competitive and they offer a huge selection. Also, if they don't have what you want, they can usually get it. If you are looking for a Chrysler product, ask for Calvin - he is competent and capable and I would buy from him again.The strength of this dealership; however, is their Service Department and in particular their Service Rep, Gary Millay. This guy knows the business and understands what customer service is all about. He makes that extra effort to fully satisfy the customer. His unique combination of job knowledge and people skills make him superbly suited for this role. If you are looking for a Service guy that knows what he's doing, you'll find none better than Gary.I'd recommend both the Dealership and Service Departments. Quality maintenance doesn't come cheap, so be prepared to pay top dollar for maintenance. That said, I believe you get what you pay for; and if you're interested they offer a variety of coupons and discounts.

Joe Straw

Feb 5, 2011

The dealership accepted my late inquiry for an emergency appointment and was ready and willing to help me on a Saturday. The service writer (Gary) was very understanding of the situation and compassionate of my situation. I would recommend Jones Dealerships to anyone.

dlbunk

Feb 4, 2011

Gary is the glue that holds this department together. His knowledge is exceptional and there isn't anyone else there that knows what they are doing. Don't loose him or you will have some unhappy customers working with inexperienced personnel. The technicians do a very good job.

paulstinson

Feb 4, 2011

I enjoyed the quick service. Meeting all my needs, I would recommended them my friends, family. I enjoyed the service I rec'd. All Associate Sales Team was very helpful and knowledgable. My wife and I want to thanks them for helping us to make this possible with our Dodge Challenger Thank you,

Rem9311

Feb 4, 2011

I've purchased two vehicles from Jone's (2001 Chrysler T & C & 2005 GMG Sierra PU). I've been taking both vehicles there for service ever since the purchase date and am quite satified with their service and friendliness. I would recommend Jone's to my friends.

Sweeties2

Feb 4, 2011

Jones Chrysler has always given me good service. My PT Cruiser has been in for service very month since October, 2010. Not due to bad service, just service that it has been needed from wear and tear. The service associate that I work with is Gary Millay. He has been great. Gives very good service, explains everything well and has worked with me through my whole experience. I have one more service coming up in March and my car will be like new. I've had to have a lot of work done and Gary works with me to schedule it so it's not a too big a drain on my budget. I've had my PT Cruiser for 6 years and plan on keeping it for another 6 or more.

bevrider8

Feb 3, 2011

I had an appointment for 10 am on 2/3/2011. I arrived at 9:50 am, and was greeted right away by a young lady that started the process of getting my mileage & vin number.Then the paperwork was given to Gary Millay with my keys, we reviewed what I needed done, I signed the paper and my car was taken into the garage. I went into the waiting area & started to read my book. Approximately 20 minutes later, I was approached by a lady,& was asked if I would like a manicure. What a way to make the time fly by. Gary came looking for me at 11:30, the oil change was done tire pressure was fixed. I then told him that My License plate holder had cracked & he then went a replaced that for me. I have a card from Jones's for oil changes for $19.99. So, that is what I paid. Gary walked me out & we checked the oil & tire pressure & I was told that my front tires were starting to wear & keep a watch on them. Therefore, This is why Jone's has gotten a "GREAT" rating from me. Beverly A. Rider

ParkerW

Feb 2, 2011

They knew what my car needed and did just what I asked them to. They accurately predicted the time it would take to do the job. It was just for an oil change, but i believe they also wasshed my car. This is part of a service plan I bought when I bought the car from Jones. My Service Representative was Gary Millay.

shepherdgbsd

Feb 2, 2011

Excellent sales staff. Very easy to work with and they gave me a fair price on my trade in. They went above and beyond trying to find me the vehicle that I wanted and gave us a fair price on the new vehicle purchased. Sales staff is very friendly and knowledgeable about all the vehicles they sell.

irmastevens

Jan 29, 2011

Gary Millay demonstrated professionalism and an excellent rapport with his clients. He is an asset to your organization. We are new customers to JONES and would certainly recommend this dealership for services. I will consider JONES when I am prepared to purchase my next vehicle.

flower7627

Jan 28, 2011

I bought my car from them in August and enjoyed the customer service and decided to take my car up there when I was rear-ended. Mr. Dodd kept me up to date with the service to my vehicle and coordanted the efforts between the body shop, insurance and rental shop.

wjm

Jan 28, 2011

Once again, a good experience at this dealership. On this visit, I found Ms Mitzel to be friendly and helpful, far more than expected. This was about the sixth trip for service at Jones after buying our latest mini-van there. The service from Ms Mitzel,the other Service Managers,and techs is so good that I now bring my Caddy here for service. Jones effort to bild a top team has this customer sold.

merc1951

Jan 27, 2011

My experience at Jones Junction Dodge was excellent. Made appointment with Calvin Reed and I got there a little early to check out inventory. Sure enough Calvin was in the lot at the same time and is where we met. I was impressed from the start with his knowledge, patience, and sense of humor. After picking out the truck I liked with in minutes Calvin had my wife and I out for a test ride. As I drove Calvin explained everything about the inside and out in an understandable manner. We got back to the dealership and went in to hammer out a deal. We went back and forth with the price until Bo the manager came over and made it worth it to buy. I had already visited a couple of other dealers and knew what my truck was worth and mrsp of the truck I was looking for and they were able to get close enough to make a deal. The deal breaker was I was so impressed with the total experience it was worth the difference which wasn't much. I wanted some extras put on the truck so I was introduced to Jim Bishop who was the aftermarket salesman and was as knowledgeable about the products I wanted and explained all my options and priceing. Jim also was pleasant and no pressure. As I was figuring out what all I wanted they were cleaning the truck for me to take home. Made an appointment to have extras put on and already had a vision of what the truck would look like when done. When I picked up the truck the step bar just didn't look right and addressed my concern to Jim. He was like Calvin and was there to do what ever it took to make me happy. There was no problem making the change and once again he took care of scheduling an appointment and a loaner. The neatest thing I bought was auto butler. When you rub your hand over my truck it feels like silk. Dirt washes right off with hose and no water spots. Jim went over and above to make me happy. He succeeded in doing every thing he said he was going to do and more. I have to say thanks to Samantha who is Jims assistant. She was cute, helpful, and again always had a smile on her face. Thanks Samantha. I would highly recommend Jones Dodge along with Calvin and Jim who are assets to the dealership. As a result of the knowledge and commitment to service I am the proud owner of a 2011 Dodge Ram 1500 4x4 Big Horn. There are other perks when buying from Jones. Free oil changes, life time on engine, loaner car if service takes all day, free hot dogs and water, shuttle to and from work, manicures and the pop corn is great also. Might not sound like much but at the end of the day try and find a dealer that can compare. Again!!!! Thank you Calvin Reed and Jim Bishop. A++++++++++++++++

mopargirl79

Jan 27, 2011

I stopped by looking at the Dodge Calibers. Calvin was my salesperson. He know a lot about the different trim levels and equipment. He answered all of my questions, and never treated me "like a girl." He definitely treated me fairly and with the utmost respect. I also really like the Jones for Life with the free oil changes, and free manicures! They will even pick up my car for service! I will definitely recommend Jones to all of my friends and family!

Allstate

Jan 23, 2011

I have never had my car serviced by any place other than Jones Junction. I have been in some form of the auto industry for 47 years, and in customer service for the last 35, and I know good service when I get it.The people that I have had the pleasure of having met at Jones Junction have been nothing less than professional, kind and courteous.The service reps, expecially Dawn Mitzel, keep me well informed throughout the repair process and does everything within their control to get my car back to me in a timely manner.All I ever hear at Jones Junction by any employee that I deal with is " I want you to be completly satisfied ". They go out of their way to do just that.I have recommended several family members and friends to Jones Junction in the past as I will continue to do in the future. I can't think of any reason not to purchase or have any car serviced anywhere other than Jones Junction. Richard Botts410-336-3623.

frankgargiulo37

Jan 21, 2011

I went to 4 dealers Thompson,Adams,Keene and Jones...I bought a used truck in 2009...From Jones ....what I was most impressed with was the follow up your sales person Kim Wilkins she was very professional if she did not know answer to my question got it and called me back.....i dealt with another sales person that had over 15 yrs on job at one of your competitors.and they were not as impressive .I told them all I was going to buy a car from someone last saturday...and i did ...from Jones....The hook for me overall friendliness of your staff..

mm83

Jan 21, 2011

I accompanied someone that was purchasing a vehicle and was very impressed with the service received at this dealership. Andrew was extremely friendly and really took the time to understand what it was that the buyer was interested in. He helped to provide an informed decision without putting any pressure on the customer which was a welcomed change from that of dealing with other dealerships. I would highly recommend purchasing a vehicle from this site. Bo (manager) was also extremely helpful in helping to make sure that in the end everyone was satisfied. I will definitely return for the purchase of a vehicle!

jgrigdesby

Jan 20, 2011

My visit this morning was very timely. I was greeted by friendly employees and the w ork was completed on a timely basis. The free car wash and coffee were appreciated.I Will continue to have my regular maintenance work performed at Jones Junction. Pop corn was also good.

Shirley Brady

Jan 20, 2011

Mike Bauer was a great person to deal with. He was professional,courteous, friendly, and efficient. If I ever have a need to require more auto body work I would hope to be able to deal with him again. He promotes Jones' reputation of going the extra effort.

Bill Seccurro

Jan 19, 2011

My visit this morning was excellent. I was greeted in a friendly manner and the work was done on a timely basis while I waited. I will continue to have my regular maintenance work performed at Jones Junction. The free car wash and coffee were appreciated.

cathybbh1

Jan 19, 2011

I have visited this dealership a few times and have been very pleased with the work on my vehicle and the customer service. They are very prompt and you don't have to wait for your appointment. My Service Advisor, Gary, was extremely helpful.I would not hesitate to recommend them.

richjhu

Jan 19, 2011

Buying my new Truck from Jones Dodge was the best experience I've ever had purchasing a vehicle. They gave me the price that I wanted and they were very professional. I have already had two family members purchase cars from them. I will recommend them to everyone that needs a vehicle.

avengerowner1111

Jan 18, 2011

I had car trouble on my way to work. I made it to Jones and walked into the service department. I was greeted instantly by helpful, friendly people all around. Gary was great. He listened to waht was going on with the car and told me they would take care of it. I asked them to change the oil while it was here. I needed a car to get to work and he instantly coordinated it for me. the mechanic came out and talked to me about what was wrong with the car and what they were going to do to fix it. The called me when it was finished, around the exact time they told me. When I returned for my car, it was repaired and they gave me a discount on the oil change. They helped me put my things back in my car and sent me on my way. i was in and out of there without feeling like I was being pushed out the door. I will have my car serviced here for sure!

dorothyelucas

Jan 18, 2011

I had been searching online and at local dealerships for a while trying to find a Jeep Wrangler that I could afford. I finally found one at Jones and called that day to make sure it was still available. Diane was very helpful on the phone and put me right into the system so I could get the online price of the vehicle. I drove an hour out to Jones to look at the Jeep the next day. I was greeted as soon as I walked in the door and Andrew was awaiting my arrival. He already had the Wrangler I was interested in parked right out front ready for a test drive. Andrew and Bo helped me so much during the buying process and did their best to get me a payment I was confortable with. I was surprised and excited to learn all the amazing services that Jones offers their customers. I drove home in my Jeep Wrangler that night and the next day was already recommending Jones to a family member looking to purchase a new vehicle.

GalassoFamily2003

Jan 18, 2011

Our visit to Jones was completely unplanned. We had test driven a Dodge Grand Caravan at another dealership and while we liked the car, we had a horrible experience with the dealership and the salesman. While driving home, we saw Jones and decided to stop. Andrew basically met us at the door and walked us through everything we needed. He spent a lot of time with us on Saturday and after leaving Jones, we decided that we not only liked the Dodge Grand Caravan as a potential new family vehicle - but we also decided that we wanted to do business with Andrew McFall and the Jones Junction Family.As a mother of three young children (4 years, 2 years and 2 weeks), one of the major selling points for me was the pick up and delivery of your vehicle when it needs a service appointment. While things like manicures are nice for some, coming to pick up my car when it needs an oil change is a service that I think would benefit anyone in my situation. As a woman, I appreciated the way Andrew spoke to me. We had been to two other dealerships on Saturday (January 15th) and both of men we met with took the time to show me the vanity mirror. Andrew started all three of our test drives with a look under the hood. There was no discussion about a vanity mirror. No talk about how the radio works. I truly appreciate Andrew and the way he handled both of our encounters. He "sized us up" and worked specifically with our needs, wants and personalities. He didn't push us or pressure us in any way - and that is the main reason why he got the sale.

jmfp01

Jan 18, 2011

While shopping for a new vehicle I found that the employees of Jones were very pleasant. While at others dealers I felt as if I were being rushed or they didnt care if I liked the vehicle or if it would suite my needs. Calvin seemed as if he really cared about my daily routine, my long drive and hauling the kids around. He provided information on every vehicle with confidence, he didnt hesitate when asked questions (and boy do I ask a lot of questions),Which helped me greatly on making my decision. Throughout the process he was very attentive, he never left me sitting wondering what was going to happen next. Since this was my first time buying I had no idea what was going on, he carefully explained everything so that I would have a better understanding of what was going on. My overall experience was wonderful. I would highly recommend this dealership (and Calvin too!) to my friends and family.

krazy4WDW

Jan 18, 2011

We were very pleased with our experience at Jones Chrysler. The sales person was extremely nice, as well as the sales manager that we dealt with. They made us feel very comfortable and no pressure. We drove 48 miles to take a look at a Chrysler Sebring they had and were very pleased that did.

milleratjjc

Jan 18, 2011

This was my best experience at any dealership BY FAR!!! We were in and out in NO TIME!! Every question was answered and we left VERY SATISFIED!!! My Husband and I LOVE, LOVE, LOVED the two gentlemen that helped us and since have sent my brother and other friends and family to share in our great experience in buying from Jones!! Mr. Solle not only had a great sense of humor but a great knowledge for car's, that made our car buying experience much easier!! We will definitly return for our future car purchases!! Thankyou!! Thank's!!!The Miller's

rave5227

Jan 18, 2011

Everyone at Jones was very nice my car works and runs great I love that I can get free oil changes and carwashes for a lifetime and the lot is nice and easy to get around. I had a great experience with Jones and the people that work there. I am definitly going to go back there to gey my cars in the future.

mark7260abs

Jan 14, 2011

I recently purchased a 2008 Jeep Commander from Jones Junction. From the first day, I walked into the dealership, to just get some information, not to buy a vehicle, I was very impressed. My wife and I met with Andrew McFall. He is very professional and knowledgeable about the vehicles sold at Jones Junction. He did not pressure us into buying a vehicle, just gave us the information that we needed. We left and went looking at other dealers for the Jeep product we were interested in. A day later, my wife returned to Jones Junction and test drove the 2008 Commander. She loved the way it drove. I came and drove it a day after. Andrew pulled the vehicle out to the front of the building and gave us a wonderful presentation of all aspects of this vehicle. pointing out alot of things I did not know about it. We test drove it and found it to be a very sound and nice driving vehicle with all the features we were looking for. Then we test drove a Jeep Liberty. Andrew did the same presentation on this vehicle as he did on the Commander. I mention this because I have never had a Car salesman show a vehicle to me like Andrew has. We did not like the Liberty as well as the Commander. To end the story, the dealing part of the purchase went just as well. I was able to get the vehicle as I wanted. I will recommend Andrew and Jones Junction to anyone buying a vehicle.

rwjandbaj

Jan 8, 2011

Paul was very professional, courteous and willing to discuss all our needs. He explained everything perfectly and was very enjoyable to deal with. We did not know that our warranty had expired and Paul called Chrysler to confirm it and was able to get us an extra free oil change due to the low mileage on our truck. Thank you Paul!

mpanichello

Jan 4, 2011

I own '04 Jeep Overland and recently took it in for service at Jones. Both, Steve Martin, service mgr., and recently hired Paul Thomas, service advisor, promptly greeted me upon my arrival and thoroughly reviewed the maintenance requirements with me. Both Steve and Paul, were very knowledgeable and professional in handling my service needs. I left with a very confident feeling that the work performed was truly needed and knowledge that it was well coordinated with the service technician. It was one of those positive experiences that does not occur to often these days. In short...the Right Things Were Done Right the FIRST TIME.MY thanks to Steve & Paul...they certainly are major assets to the Jeep Service Dept. at Jones.

rtwentey

Dec 31, 2010

One of the main reasons that I continue to go back to Jones for service is their staff and follow-through, not to mention a nice waiting area and comfortable atmosphere. When you arrive, you are greeted with a really nice woman who gets all of your vehicle information (so the technician has all the info as they start) and escorts you to your service counter (they have 3 because it gets really busy).I generally try to work with Jim not only because he was the first technician that I met when I bought my vehicle, but he is extremely experienced, cordial, polite, and above all, professional in his explanations and demeanor. I actually trust what he tells me and can have a conversation with him where I don't feel intimidated about asking more questions (in an obviously un-car-speak manner). The service can take a bit to get done depending on when you take it in, but that honestly, is a problem with the scheduling staff, not the service center! They overbook them during the rush periods of the day. I will say, if you are able to wait, they get it done as fast as they can for you, and they let you know of the process as it's happening. And as long as it's not below freezing, you will always get your vehicle back washed, and they will go over everything they did to it outside so you can physically see the changes. Overall, I would rate the service of the entire department (scheduling included) a 4.5/5, Jim Mann a 5/5, and the other staff that I've worked with a 4.75/5. It's a very good feeling that you don't mind going through!

jdipp

Dec 29, 2010

I've been a customer of Jones for many years and I always found all of their services and facilities to be exceptionable. Their employees truly care about the customer, their needs, and doing the right thing. I give them an A+, in today's world that is truly awesome. Thank you!

RAM 4X4

Dec 29, 2010

I took my truck in for service and the Jones team went to work.Great bunch of people who always go above and beyond to make sure your a Jones customer for life.Plus I like the free car wash and all the other little pearks that go along with the Jones dealership.

frogez11

Dec 28, 2010

What a wonderful dealership. Very friendly and very nice. Would not take my car anywhere else. Wonderful accompanied and very under standing. Wonderful service, clean and very professional. I love all the Jones for lifetime that comes with new purchase of a new car. Wonderful service department and I love that when I pick up my car they have already had it washed for me.

Tony Wisniewski

Dec 28, 2010

I recently bought my 2010 Dodge Ram 1500 HEMI at Jones. The help I got from Larry Kropff was great, he put me in touch with Brandon Rooney at the Showroom and he worked me a great deal. When there was a minor mis-hap with a wheel on my truck while they were spraying in my bed-liner, Larry Kropff then had Steve Martin assist me in correcting the issue, and that was done within minutes! Any time I call, stop by, or request help in any way, Larry and his staff at the Chrysler Service Dept go above and beyond to see that I am satisfied when I leave there. Great place to do buisness!

EBragg

Dec 23, 2010

Over 30 years, three generations of my family has shopped at Jones Toyota and we have always been treated fairly. We have used Jones for sales, service and the body shop. The sales team is always very helpful and friendly. The service does excellent as does the body shop. They always keeps you up to date on the status of your repairs.

hsimoneau19

Dec 21, 2010

Over all our experience was a great one. They really worked hard to earn our business, they were not pushy, and they listened to our concerns. They knew what they were selling, and they were more then willing to answer any question no matter how big or small they were. It didnt matter if they didnt know the answer, they found someone that did, and made sure we were happy with our truck. This is our 4th vehicle purchase through Jones, and every time they have been willing to work with us, no matter what the situation is.

andym

Dec 17, 2010

Recently I decided to purchase a new vehicle so I went Jones Junction for pricing and ordering. They explained all of the options on the current year vehicles in stock and also tried to locate a vehicle that would match my desired options. It was too late in the year to find that particular vehicle. They ordered a new vehicle for me. Weeks into the order I changed my mind on the color and they graciously contacted the plant to change the color. They have been so very accommodating and very pleasant through the whole process that I decided to purchase another vehicle that has a limited production. The car was originally ordered without The optional sunroof. Again they called the plant and changed the order at the last minute prior to production. To me these changes are very much appreciated and that has made me a "Jones for Life" customer. Also the price for the vehicles was even lower than anticipated as I had priced the vehicles at other dealers and the internet so there was no need for negotiating.

motoboy

Dec 17, 2010

Brought my vehicle to Jones for routine service, service writer was very friendly and helpfull, work was completed promptly. They told me my tires where worn past recommended levels so i asked for pricing on a set, the price was very good (I know because i had recently priced tires at a local tire shop) so I had they replace them. Tires were in stock and install same day. I would recommend the service here at Jones to anyone how asks.

perfectformula57

Nov 17, 2010

I decided that is was time for me to get a new car. This being my very first new car EVER, I wanted to get a great deal and a great dealership to back it up. I originally went to the dealership to look at a truck I saw online. I went to look at it when the dealership was closed. I found the truck and took a look at it on the lot. I liked what I saw so I submitted a request for a test drive and an apprasial for my vehicle I was currently driving. I received a very quick response from Diane about setting up a time to come and check the truck out. The website also sent me a quote for my vehicle. I came into the dealership to take a test drive and I met Calvin. Calvin was very eager to help without being pushy. We took a drive in the truck I was looking at. It seemed nice so we went in to talk about price. After a couple trips to the sales manager, it was found that there was an error with one of the quoted discounts on the website and infact the price online was not the actual price. Slightly discouraged I left the dealership. I started researching New Dodge Rams and Emailing Calvin back and forth. Calvin was able to find a few Ram 1500s nearby in the price range. Doing some searching on my own I found the truck I wanted at another dealership about 20 miles away. I originally started negotiating with that dealership on price. After I had gotten them to their absolute lowest price, I again contacted Calvin. Calvin, along with some of the other sales staff, was able to find all the discounts and rebates I qualified for. Ultimatly I was able to save a few hundred dollars on the price by buying from Jones. What was more important was the fact that I was able to get the Jones for Life package. So, I had Calvin secure the vehicle that was at the other dealership and I bought it from Jones. Not only did I get it cheaper, I also got the Jones for a Lifetime. It also didn't hurt that Jones is much closer to where I live and they also sent a referal check to my friend for letting me know about Jones. I have had the truck for about 2 months now and I have already used the Jones for a Life time. I have got the truck washed for free a few times and I was able to get my girlfriend a professional manicure for free. All in all it was a great buying experience. I recommend Jones for all car purchases, New and Used.

astarr78

Jul 27, 2010

9 years ago I needed two new cars. In both cases, I could not readily get a price from these people. They were determined to sell me what was on the lot and not look for what I wanted. Infact, in the case of my Concorde, they said that Chrysler did not equipt a car the way I wanted it. I went to cooks and they found the car I wanted in Pa and the price was very good. I went back to jones and they insisted the car I wanted did not exist and that Cooks was just baiting me in with an impossible offer. Well, I have been driving that non existant car for almost 10 years. Jones simply didn't know their product or maybe worse. Same year tried to buy a sebring from them. Same run around and non answers and high price. Went to cooks again. May 08 needed a toyota convertable. Shopped and compared and sales person said he'd match the price at a dealer across town. When we got there the car was washed and had temp tags on it. Then he told me he had made a mistake and the car would cost $1,900 more that he said. Here is the best part. The salesman asked for the name of the dealership across town and said he was going to call and pretend he was shopping for a car for his wife and prove to us that they could not sell me the car in question for that amount. I took the phone myself, called the salesman and went over the numbers which were in order. The sales manager promised everything and never offered to honor the price. I bought the car from R and H and it was identical to what Jones had. My experience this past week was equally disappointing. Sales person really didn't know his cars but he was new. I saw a sales sticker on one of their 2.7 300s in the morning on the way to work. I called and asked if I could drive one that evening. When I got there, they had the same car I had seen that morning ready for me to test drive. When we sat down to talk price, the sales person produced the same orange sales tag I saw that morning and said it was going to go on sale the following Saturday but the sales manager said I could have it for the price on the palcard. I pointed out I had seen that very tag on the car that morning and they just denyed it was there. So then we digressed to "how much are you willing to pay" peppered with alot of how fluff about how Jones is my neighborhood dealer. Bottom line is I got the 300 with more extras including the 3.5 for $1,700 less than what they were trying to sell me the stripped down 2.7. Father in law got his first Toyota there but last two (he buys new every three years)came from other delers. Brother in law had the same experience I had a few years ago shopping for a Chrysler.