Used Cars for Sale at Jones Family of Dealerships in Lancaster, PA

Brian DeWald

Sep 22, 2021

Overall happy with my purchase. Frustrated about how my wheel concerns were handled. I was referred to a 3rd party but they didn't have anything that would work for me due to costs and appearance. I would have preferred to have new wheels put on at the dealer and added to the financing. I had already put down a great deal of money and didn't want to have to buy the wheels out of pocket after the fact. I was offered a discounted price on a wheel and tire package but it was more than I was willing to pay after buying a $75K truck. I really feel the dealer could have done a better job of addressing my concerns both before the deal was done and after. They should have been able to discount the wheels and tires down to a reasonable price especially after they just made all the money of the sale of the truck. I do believe they thought they had addressed everything but I was left with a truck with wheels I didn't like. I ended up buying new wheels and tires from another party at a lower price. For only a couple hundred dollars they could have fixed this. Instead I had to fix the problem myself.

Michelle Matthews

Nov 18, 2021

I had excellent service from Jones Buick. Service Advisor Steve Weisbrod helped us get our car scheduled and my air conditioner is fixed for next summer. Steve was very friendly and good sense of humor. I will be bringing my car back for oil changes. Thank you Steve for excellent customer service.

Mychail Mitchell

Nov 21, 2021

Professional and enjoyable to deal with. Since day one they make you feel welcome. They explain everything thoroughly and so you can understand. Highly recommend!!!

diane jordan

Nov 17, 2021

Service manager, Don, is SO VERY knowledgeable. He totally knows his job and can explain things to a non-mechanical person like me. I called him when on a long distance trip and he calmed my fears of warnings that displaced on my dash. I had a misfire with my engine and he explained how that happens; gave me a recommendation for top-tier gas and how its much healthier for my engine. Jones Buick needs to hang on tight to a man with so much knowledge and great customer service; there's not many of his kind around anymore. Thank you Don !!!

Tiana Millhouse

Sep 16, 2021

I scheduled my appointment for inspection last week for my 2021 Acadia. I was told it would take less than an hour since the vehicle has such low mileage,etc. I dropped the car off at 10, was asked a recommended time for pick up. I told them by 11:15. I had not received a call but returned at 11:15 assuming it would be done shortly. My husband left to pick up our daughter at Pre-K (which I thought I would be available to do). When I was greeted at the service office they told me they were working on it now. Sat in the waiting room for approximately 20 minutes. An employee came to get another customer and informed me my headlight needed replaced, it would be another half hour. I informed my husband who works swing shift and was going in for his night shift that night(and should be sleeping), that I would be home later than expected but soon. I continued to wait while the waiting room cleared out of other customers, including one who walked in inquiring about service. He waited for a bit and was out of there way before me as well. After no other updates, I saw my car pull into the pick up area at 1:15. The only explanation I received was that it took a bit for headlight alignment. I understand that problems arise and the work can only be done in the time necessary to do so. I only wish that I was better informed on wait times so I could have prepared better or taken advantage of the shuttle service from the dealership. The light under the tailgate has been malfunctioning as well. I notified them of this when I made the appointment last week. It seems they don’t have a replacement bulb, so I will need to return to have this replaced. In addition, when scheduling the appointment, I informed them that we purchased our vehicle last December and found it odd that our inspection sticker was for October. The employee agreed that they should’ve updated that. No discount was applied to remedy this. Not only did I lose time waiting on an inspection appointment, I also lost 2 months on my inspection sticker. I am not one to complain or cause a stir ordinarily but this experience not only disrupted my day but also my husband’s sleep for his 12 hour shift.