Used Cars for Sale at Karen Radley Acura Volkswagen in WOODBRIDGE, VA

Alamgir

Jun 15, 2016

Karen radley acura is simply the best, bob, rudy and george sand are they guys responsible for my third acura with them. I bought a 2007 A Tl, then 2012 TL, now i have 2014 MDX tech. They are very professional and i am sure they will take great care of you.

Bernard

Jun 3, 2016

Minks, Tony, and Rod were absolutely top notch -- best car buying experience ever! Honest, upfront, and reliable!!! Would recommend this dealership to all.

Jim Doe

May 19, 2016

My 2012 Passat was recalled and Radley VW is the closest to me so I went there. They called to let me know it was ready promptly after the work was complete. At this time they said it was badly out of alignment and my tires needed rotation and they gave me a spec sheet to show me how far it was off. I had a four wheel alignment 6 months ago after I bought new tires (3,000 miles). I take my cars to an alignment specialist because he is not only good but his prices are reasonable. He verified my suspicions and my car did not need alignment at all but it cost me $40 (an actual alignment costs twice as much) just to have it put on the rack. I came back to Radley with the correct spec sheet. The service manager (Omar) and the service writer didn't even apologize ... no sorry ... no nothing. I asked them to pay my costs to verify the alignment but I doubt I'll get it. How can I trust Radley with anything when they recommend service that is not at all needed? They wanted $189 for this unneeded service ... what a JOKE!

Michael J

May 2, 2016

Melvin was great I explained what I wanted, type of car, payment etc and he delivered on all of them!

Darren

Mar 26, 2016

Service representative Darrell was excellent and attentive he kept me in the loop throughout the maintenance process. I was impressed with the cost of the repairs when compared to others dealers facilities.

Andre

Mar 17, 2016

I liked the immediate service that was received when I pulled into the service bay. A fuse was apparently blown in one of the sockets and it was taken care of in a couple of minutes without a long wait. Excellent Job!!

Pecan Pie

Feb 29, 2016

I received quality service on my vehicle. I was very surprised that Omar was no longer the Acura Service Manager. The new Service Manager (Gabriel Rios) did a good job. I am happy that Omar was promoted!!

megmeg0310

Feb 4, 2016

From Rod Emmons to their entire Sales Team (particularly Rudy, Jerry, Melvin, Minks, and Bob), Service (Omar), Parts (Corey and Kirk), Finance (Matt Yohey), and even their receptionist (Brenda) this store is hands down the BEST! Every one in this store is super friendly and is always looking out for my best interest! I just recently purchased my 3rd Acura from them and the process was a breeze! They never made me feel pressured into buying! I had my mind set on a certain color and unfortunately it was not in stock but the sales team made it happen and found my MDX at another store. All my previous cars were serviced through their service lane and I will continue! The service team is trustworthy and tells you exactly what you need instead of just trying to make money! As the Washington Capitals player, Brooks Laich, says, "Tell em Brooksie sent you!!" You will not be disappointed with this dealership and they will meet all your needs!

Susan M.

Feb 4, 2016

Perfect as usual! Omar is awesome, wouldn't EVER go anywhere else!

Garrett

Feb 3, 2016

Went in with my in-laws to purchase a vehicle, test drove a few, no hassle at all until we found the "one". Numbers were great, and the vehicle was in top shape for a certified pre owned. Will certainly recommend anyone to come here for sales and also service!

Willie

Jan 30, 2016

The service was great. The repairs were done correctly. The shuttle was clean. The shuttle drivers were nice. The waiting area was clean.

ART

Dec 29, 2015

I always feel like a valued customer. I'm always greeted by all the staff in a friendly manner.

Sheldon

Dec 23, 2015

I have tried numerous times with other dealerships over the last 8 years to work out the purchase of a car via email/ internet to minimize time spent in the dealership negotiating. This is the first time I was successful. I found the car I wanted, emailed the salesperson, he had the exact car I wanted waiting for me that evening. I was on my way home in my new car in less than 2 hours! Fantastic.

Michael E

Dec 12, 2015

I traveled 392 miles to purchase a car that I found online and found the price and service worth the drive! I worked with Ryan Cosgrove and would recommend him without hesitation. He worked to expedite the purchase so I could get back on the road quickly.

Sean

Nov 27, 2015

Sales representative (Mr. Champion) was easy going, wasn't overly aggressive and let the sale naturally happen. He was very knowledgeable and had a great personality. Made the car buying experience enjoyable!

Rose

Sep 29, 2015

The salesperson Ken worked with me and listened to what I was looking for. He located the vehicle and allowed me to test drive the vehicle without pressure. During the test drive salesperson, Ken was able to answer all my questions, was not pushy and really helped me to understand the vehicle's features. Ken is an exceptional sales person and was able to provide a positive purchasing experience. Very appreciative.

joysmith

Sep 18, 2015

Everyone was pleasant, courteous and it was the fastest processing I had ever experienced as a car buyer. Our salesperson, Jereis Smith was excellent! We love our new vehicle.

Corinne

Aug 29, 2015

I appreciate how the service department and management went above and beyond in helping me get a paint defect on my car repaired. My claim was initially rejected by Volkswagen of America, and I am certain that the staff at Karen Radley advocated for me behind the scenes. I am a long-term committed Volkswagen owner, and I truly appreciate all of the consideration and assistance that I received.

graciepr

Aug 28, 2015

I had a great experience working with salesman Melvin! Melvin explained everything about the car in an easy to understand manner. He went over and above to ensure I was well taken care of. Kudos to Melvin and the staff for making the customer come first.

Dennis

Jul 16, 2015

Jeremy Logsdon and Scott Kuendel made me feel at ease by fully explaining everything that was going on. My overall experience was amazing!

Ed

Jul 1, 2015

Excellent environment. The staff are professional and straight to the point.

Kathleen

Jun 5, 2015

Incredibly friendly and knowledgable. Best experience I have EVER had at car dealership! Fast service and go beyond the norm.

Miguel

Jun 3, 2015

The attention to detail - multi-point inspection to uncover unknown or potential car issues. The caring ways of the service personnel. The waiting area is acceptable and the coffee bar is good.

John

Apr 4, 2015

Brett, Matt, Jerry and Ryan, Yes, managed to interact with four Karen Radley professionals that all had a part in my trade and sale. Each one was helpful, friendly, customer oriented and well spoken. I came to purchase a used Infiniti on the lot. I ended up trading the car I drove in for a great price. It truly was a one stop automotive experience. Brett and Matt worked on the sale of the Infiniti, then Matt assessed the last minute trade vehicle. Once the deal was verbally finalized, Ryan completed the financial paperwork efficiently and quickly. Jerry alternated between both cars as he orchestrated me getting my old vehicle cleaned out, the new vehicle washed and gassed up and also arranging all the paperwork of the two transactions to put me at ease over not forgetting anything. My round trip was 14 hours of driving time from NC, but well worth the results. Thanks to the staff at Karen Radley Acura/VW in Woodbridge, Va.

CLAcosta

Mar 20, 2015

Friendly, professional personnel who are experienced and know my car, explain what the plan is and then execute the plan.

AJB

Feb 6, 2015

Able to make an appointment on line. Car was quickly processed into the shop when I arrived. Lounge had internet available to allow me to work while I waited. Car was done before the estimated completion time. There was no hard sell of additional services.

Derek

Dec 30, 2014

Rudy was very nice and respectable throughout the whole process. Ryan was straight to the point and didn't waste my time.

Harold

Dec 30, 2014

I liked the professionalism of Darrell and the friendly attitude of the employees. I was surprised the service department accepted my vehicle and returned it the same day on Saturday (without an appointment).

Laura

Dec 30, 2014

This was the best experience I've ever had buying/leasing a car. I loved being able to start the process online with the internet sales manager, Cyndi Mullin. She was awesome, answered all my questions, and saved me a ton of time. And my onsite salesman, Drew Dixon, was the best- honest, knowledgeable, sincere, funny, approachable, and truly concerned about customer service. I visited two other VW dealerships that were located much more conveniently to me before coming to Karen Radley VW. However, the other dealerships made me feel like I was being taken advantaged of and not at all respected versus the warm and attentive reception I received at Karen Radley VW. And, once I made the decision to lease from Karen Radley VW, the signing and paperwork process was the fastest and most hassle-free I've ever experienced. I highly recommend Karen Radley VW and will be referring others I know who are in the market for a new vehicle. Thanks!

Guillermo

Dec 28, 2014

I liked scheduling an appointment via the website. I enjoyed the prompt and friendly greeting and service. Mr. McMillon was very knowledgeable and quickly answered and anticipated some of my questions. I also enjoyed the courtesy car wash.

Patricia

Dec 12, 2014

I have been dealing with Karen Radley for approximately 14 years and have always had Darrell McMillian as my service consultant. He does an excellent job. He always treats me like family and I have relatives that don't treat me as good as he does.Always appreciate the car wash too.

Heather

Dec 2, 2014

I appreciate the time that is spent with me as a customer to ensure that I have found the right vehicle.

Kenneth

Nov 29, 2014

I was greeted as soon as I walked in. I had gone to another area dealer who refused to do the service yet went to Karen Radley and they had no issues with the service.

Jacqueline

Nov 27, 2014

The Service manager provided excellent customer service to meet my needs. The Service dept have consistently communicated with me while my car was in their shop.

Samuel

Nov 15, 2014

Daryl is an excellent representation of quality customer service. I really appreciate him calling me to give me an honest assessment of what was going on with my car. I also appreciated the post service follow up call.

Colin

Nov 14, 2014

Responsiveness, thoroughly completed my service and troubleshot an additional issue which took a few days and ordering parts. Darrell put me in a loaner vehicle to enable me to continue my day to day tasks.

James

Nov 4, 2014

I liked how everyone went out of their way to make my experience one of the best I have ever had at ANY dealership. Charles even stayed late to show me all of the functions on my car that I was no familiar with. Rod really went out of the way to help me find a car that suited me.

Reginald

Nov 4, 2014

I called and I talked with a appointed sales rep (Charles King) and when I got their he was at the door welcoming me. Charles is a soft spoken person and very welcoming.

Adrian

Oct 26, 2014

Told me a competitive price right up front; no games, no sneaky tactics. No broken price promises between handoff from salesman to manager; sadly a common event at the other dealerships I visited but not these guys. That's why they got my business. Some problems with out of state registration, tried to charge too much for taxes/fees. I asked them to go direct to my county office and they fixed the problem.

Carlos

Oct 26, 2014

Drew Dixon was extremely nice and professional and the car was waiting for me ready to go when I arrived. I drove 3 hrs from Norfolk to purchase my GTI and everything was great. The guy that did my financing was easy to work with and everything was done in no time. I will buy my next car again at your dealership. Thanks for everything.

Mary

Oct 26, 2014

I went in for the VA state inspection but since my service mileage was due they took care of that as well. I was also happy that they cleaned my car!

Joseph

Oct 25, 2014

Darrell McMillion is the best Service Consultant I have ever met. He is why, despite moving 13 miles farther north, we continue to come back to Karen Radley. When it came time to choose a new car, I asked Darrell and he favorably recommended the Passat TDI v. a gas Passat. I asked him who he would recommend as our salesperson and Darrell as usual pointed us in the right direction. Our salesperson, 'T', was very good to work with and we would recommend her too.

Tori

Oct 21, 2014

I can't help but give 1 star because no one even called me back when I submitted a requested online at cars.com for a test drive. A couple weeks later, someone called to get feedback on the quality of the service that I never got.

Mark

Oct 14, 2014

Darrell took care of me when we were on a serious short timeline. The car even came back clean!!! You rock Darrell... Rod, you're ok too.

mr DSW

Oct 13, 2014

I bought a 2013 beetle conv 2.0t turbo best car i have had so far only had it a mnth. Charles was my sales rep at karen radley vw. The best experience buying this car he was patient knowledgeable answered any ?'s i had if ur looking for a VW or any car check out k.radley and ask for charles

Linda

Oct 8, 2014

I've been dealing with Karen Acura for 14 years, and it is always a pleasant experience. Sales people are very pleasant and well informed without being " high pressure" salesmen. I never want to own anything but an Acura, and I never want to deal with any dealer other than Radley.

Nancy

Oct 8, 2014

I scheduled an appointment to bring my car in because it was making funny noises. Daniel was extremely helpful and friendly. The car was ready on time. I could not have had a better experience. Great Customer Service.

Diana

Oct 6, 2014

I had an emergency with my vehicle and Jorge was very helpful and caring about my situation. Although it was a stressful day in service because the printers weren't working, they finished my repair and made sure I was happy before I left.

Mary Grace

Oct 5, 2014

Our Salesperson Tom Bernhardt was very knowledgeable and helpful. He provided us with the MDX that was the model and color we were looking for. He assisted us with the buying process. Everyone at the dealership treated us with courtesy and friendliness. Great car buying experience!

Corrie

Oct 4, 2014

Omar was the gentleman who helped me with the entire process when it came to servicing my ILX. I used to sell cars at a well known dealership so I kind of went in with low expectations for the service department but Omar blew my mind (seriously this guy is a keeper). He was friendly; very knowledgable and made me feel at ease as soon as I walked in. He explained the process and what the costs were before I made my decision. He even helped me put all my things in the loaner!! I couldn't have been happier with how my experience went here. Omar is definitely an example how every one should operate at a dealership both in service and sales. I live closer to the Falls Church Radley but I will drive out to Woodbridge for future service just because of Omar and the team there. Thanks again!!

Rosalyn

Oct 1, 2014

Bob is awesome. You cannot have a better person who genuinely cares, presents and explains options available and let you make decisions. Love dealing with such a professional competent person. I give Bob S a 11 out of 10.

Mary

Sep 30, 2014

I thought Daniel in the service department did a superb job. He was friendly and helpful from my initial call in the morning until the moment I left.

Joel & Donna S.

Sep 24, 2014

No pressure and a great, knowledgeable and patient salesman (Tom Bernhardt)

Barbara

Sep 23, 2014

Being an older lady without kids to work on my car, I so very much appreciate the efficiency and kindness of your service department's staff.

Maria

Sep 18, 2014

Darrell McMillion provides the professionalism that I've come to expect at Radley VW and one of the reasons I've recommended KRadley VW to others. I happen to know that during my recent service visit, Mr. McMillion was feeling more than under the weather yet extended great customer service looking into other issues I had with my vehicle (other than the usual mileage maintenance) and helped me work within my business time constraints. (Much appreciated-- thank you!)

Ashlyn

Sep 17, 2014

My sales consultant Richie Staggers was excellent. No pressure was felt to buy a vehicle and he was always able to answer my questions. When I purchased my vehicle, he spent quite a bit of his time introducing me to all the items in my new car and how to operate them. He has also followed up several times checking on how my new car is doing. In addition, the financial person I dealt with (can't remember his name) was also great to work with. He was very prepared and signing the paperwork was easy and efficient. Additional accessories were ordered for my new car and they were in the next day to be installed. The service manager George was awesome to deal with and insured I had a loaner vehicle while my accessories were being installed. The whole experience was great and I would recommend all the people I dealt with to anyone!

Nita

Sep 15, 2014

I have a 2005 MDX 71,000 miles and I have always taken my car back to Karen Radley Acura for the maintenance service.Although, the car is almost 10 yrs old they still treat it as it is brand new before the service they offered me a ride home and after the service they washed the car.

Gerald

Sep 13, 2014

We were impressed with our dealings with Josh Channel. We told him what we wanted in a car and when we didn't care for the first car he brought for us to try he found two other cars with approximately the same mileage and price for us to look at.He listened when we told him our needs and then quietly and effectively met them. He was polite and caring in his dealings with us. The fellow who did the financing for us also treated us with respect.

KCB

Sep 13, 2014

I came in relatively late on a Monday evening with my father to test drive a Jetta that I saw online. I was greeted by a salesmen, who seemed extremely knowledgeable about the vehicle. I test drove the vehicle, decided to purchase, was given a wonderful out the door price, and then applied for financing through VW credit. Everyone that I worked with that evening was a pleasure to work with and made my first car buying experience wonderful. I was in and our the dealership very quickly & I will be recommending Karen Radley Acura VW to all my friends. Thank you!

Deborah

Sep 12, 2014

Rudy was extremely pleasant to deal with and he also became a great problem solver. It was because of him that we were able to complete the sale we wanted with Radley.

Megan

Sep 12, 2014

I liked feeling assured that my vehicle purchase was a good one. The salesman explained every feature of the vehicle, testimonies of previous customer experiences, answered every question I had and did his best to make this an affordable purchase for me. I enjoyed the environment of the sales floor, and the staff that assisted me in finance. I knew exactly what every form I was signing meant and the reason I was signing it.

Susanne

Sep 12, 2014

Everyone was friendly but more important they knew the vehicle I was buying and explained to me all the necessary details of my purchase.

Maria

Sep 7, 2014

In addition to my A1 service I mentioned I had a weird noise coming from the driver side of my mdx - my service manager went out of his way to find out what was causing the problem and had it fixed - this was on a super busy saturday and was very much appreciated.

Peter

Sep 3, 2014

The people who helped us were great! They made the serious decision of buying a car, enjoyable. As a car buying customer there is this feeling that you have to put your game face on in order "not to be hustled". My wife and I felt that Karen Radley in Woodbridge, Virginia were great. I would definately recommend anyone I know interested in a Volkswagen to go here.

Gerry P

Sep 2, 2014

Service dept. tactics are questionable.Be very concerned about quotes for repair. I would not recommend the service department but would recommend sales dept.

Silbert

Aug 30, 2014

George, my service provider, was very professional and kept me informed throughout the day about the status of my vehicle.

Timothy

Aug 30, 2014

The service department was friendly and took great care of me as well as getting the work completed on my car much faster than expected.

Meagan

Aug 28, 2014

My service guy was great. I only wish I could remember his name:( He was polite, respectful, they completed the work in the exact time they said they would!

Eric

Aug 25, 2014

I brought my TDI Jetta in for the 40k maintenance. I was going to just wait for the vehicle but the guy at the service desk offered me a loaner because of the time it takes to complete the maintenance. I was very pleases to be able to get things done and not waste a Saturday sitting at the dealership.

Carl

Aug 24, 2014

The service was "outstanding" and it goes to say, your service associates and technicians are truly "professional" in all aspects of their responsibilities.

Gayle

Aug 22, 2014

I received excellent service. I was given a loaner car, even though it was for minor maintenance, my issues with car were resolved immediately and everyone is so polite and courteous.

Aimee

Aug 19, 2014

Prompt, courteous service. With all of my Acuras (5 vehicles over the years), and in other locations/states as well, not once has any Acura service department tried to sell me services/repairs/maintenance my car doesn't need. Love it! This will keep me coming back to Acura.

Zina

Aug 19, 2014

Even though there was a discrepancy with my online Acura Care appointment, I was still able to have my car serviced in a prompt manner.

Alicia

Aug 14, 2014

Josh made the buying process hassle free. Purchasing a car was unexpected but he was able to work with him over the phone so I did not have to take time away from work. He also had everything ready for me when I arrived at the dealership, my experience was excellent. Fast, professional and stress free.

Pamela

Aug 14, 2014

Tom Bernhardt was an excellent salesperson--he knew all the information about the car, he did not pressure me, and he was very calm when I had some "buyer's remorse." Kyle Clements, the new sales manager, and Matt Yohey were both very knowledgeable and helpful, and answered all my questions.

Susan

Aug 14, 2014

Omar was excellent with communication and everything went seamlessly as always! Exceptional experience!

Robert

Aug 13, 2014

The knowledgeable, friendly staff. Seems everyone in the showroom & offices struck up friendly conversations. Most important, when negotiating the actual purchase deal, the salesman explained all of our questions, & worked w/us for a satisfying price for all.

Brian

Aug 10, 2014

It was a seamless process, everyone greeted me and made me feel like I was the #1 customer. I didn't feel pressured to buy and Pamela my saleswoman made sure that any questions I had were answered promptly. I felt I was working with true professionals compared to other dealerships I've been too.

Donna

Aug 5, 2014

I like the service department, especially Darryl, for asking me the questions necessary for them to do a great job. And then letting me know what's needed immediately and for future visits.

Katie62

Aug 4, 2014

It started with the online service.(Linda Pazo) I explained the car that I wanted and she found it within 24 hours . she then scheduled an immediate appt. with a sales consultant,Josh Channel who took us from paperwork to having the car delivered from Pennsylvania in about 48 hours. Iy was exactly the one I wanted ! Ryan Poole got us a great rate and the financial paperwork was completed quickly and painlessly. This was altogether the best car buying experience I've ever had.

Robert

Aug 4, 2014

Bob Stull worked with me on my terms and I was able to get the right vehicle on my time and at a price I believe was fair to all parties without haggling.

Amy

Aug 2, 2014

No nonsense, no gimmicks.Richie was the highlight of our experience. We looked at three different vehicles and were undecided on our limits. He gave a vast of information for our questions and was to quick to find the answer if he didn't know. Most importantly, Richie was a GREAT listener which made us feel extremely comfortable in returning to Karen Radley.Melvin was also a valuable tool in our sale. A number of questions and negotiations were made via phone calls and he was quick to answer and get back to us with confidence. We felt that there was no pressure tactics and the experience was very positive.

Jason

Aug 1, 2014

Jerry was a fantastic sales rep. He was very attentive and found me the perfect car. He won my business for years to come.

Jean

Aug 1, 2014

The actual sales part is not too pushy. I like the knowledge of the staff. I had to choose between two vehicles and neither was pushed on me as better. Bob was an excellent salesman for me.

Jeremy

Aug 1, 2014

My sales rep, Melvin Cygan, was excellent. Knowledgeable about the vehicle I was looking at and made the buying experience excellent.

Michael

Jul 30, 2014

I had received an email from Cyndi as a result of my interest in a VW a couple of years ago. After establishing my interest in a Sportwagen she gave me your current price. The price fit my budget and I came in and worked with your sales staff to finalize my purchase. I appreciate the efforts of your internet sales, in house sales and car prep guys to minimize the time spent buying the car.

Tae

Jul 30, 2014

Daniel was excellent and efficient. Erin was also awesome. My only complaint is that the first (elderly male) person at service answered the phone re service was not kind at all. However, both Daniel and Erin were very kind and helpful.

Jim P. and Tyler P.

Jul 27, 2014

Son bought his first car here on July 26th, 2014. I usually can't stand walking into dealerships to buy a car but this experience was by far the best we have ever had. Rodney Emmons(General Manager) and Jerry Decarli(salesman) were outstanding. They were great people persons and made his first car buying experience one to remember. We walked out after purchasing and we didn't even have to haggle over price or anything. The experience was actually fun. I never have had this kind of feeling before from a car dealer before. We will definately be back again when it's time to purchase another vehicle. Ask for Jerry Decarli if you go there to buy a car. Rodney Emmons (General Manager) will definately not be far behind and will come check on you periodically. He is very hands on which in all my experience buying a car is unheard of. Great people...

Phyllis

Jul 24, 2014

He listened to what I said and thought was wrong. Evaluated my car and told me what I needed and why. Had to order a part and quickly got me a loaner. Car was ready when he said. Omar was great.

Linda

Jul 19, 2014

Karen Radley Woodbridge has the best staff. Friendly, courteous and extremely knowledgeable. We have visited other dealerships in the area and always go back to Woodbridge. This is our 5th Acura from this dealership.

2010 White Acura Tsx

Jul 17, 2014

I just had my 2010 acura tsx serviced and all I can say is that it's been a great experience. Omar Gardezi was my service writer and he will be the only reason I will continue to be a Karen Radley customer. He is very knowledgeable and does a very thorough job of making sure my vehicle is properly taken care. After years of being a Pohanka customer I have moved to Karen Radley Acura now because of the great customer service. Thank you

Jameel

Jul 17, 2014

I enjoyed that the people I worked with and their professionalism. They answered all of my questions and worked with me to the end. I also enjoyed the follow up I received.

Karen Radley Customer

Jul 17, 2014

I just had my acura tsx serviced at Karen Radley. My service writer Omar is the best in the business. He performs his job very thoroughly and I only trust him with my car. When it comes to customer service he is great and he kept me informed of any concerns he had of the car. Because of him, I will continue to be a loyal Karen Radley customer. Thank you for the great service Omar and the Karen Radley family.

Cynthia

Jul 16, 2014

The ability to utilize loaner car when service on my vehicle requires several hours in the shop. The Service Manager willing to work with me regarding price matching that other auto body shops offer.

Ira

Jul 15, 2014

the salesman was knowledgeable and very helpful. he clearly was trying to make the experience an enjoyable one and satisfy my needs, rather than just push a sale. the financial people processed the papers in record time. the salesman has been very conscientious in the follow up actions that were required

Jennifer

Jul 15, 2014

I got a screw in the sidewall of my brand new tire (got new tires from you about 6 mo ago). The service station said they couldn't repair it and it needed replacing. I called Acura and they said they had the tire in stock and I could come in after work and they would fix it. Guess what? FOR FREE!!!! What a pleasant suprise! You guys rock!

Kevin

Jul 14, 2014

I thought the experience of buying a car through the dealership was excellent. I would definitely refer someone to the dealership. Richie Staggers, the salesman, new a lot about the cars and easy going in his sales approach.

Veronica

Jul 14, 2014

Service tech Omar provided a loaner car when otherwise would not have been provided after I told him I had a baby and a non-air conditioned car. Very much appreciated

Lynne

Jul 13, 2014

Adam (I think that's his name) really seemed to be very customer oriented & energetic. This is something I've never experienced here in previous appointments. Hope it keeps up & the other service reps follow his example.

Kathy

Jul 10, 2014

George is the best service manager you have....excellent customer service, responsive to my questions and requests and personalizes each visit to make you feel "valued as a customer"

Sally

Jul 9, 2014

I like that I'm greeted by name, that when my other service writer sees me he remembers me and greets me by name. I like that they always have a loaner for me, and that my service is completed when I need it. It's a professional environment.

Loren

Jul 5, 2014

The sales rep was knowledgable, professional, and friendly. The whole process was efficient and convenient. Ryan, the finance rep, was helpful and expedient.

Bonnie

Jul 3, 2014

My service consultant, Adam Gautier was professional and kept me informed re the status of my service. I received a loaner car while my car was being serviced. I think the price was reasonable for the work performed.

Sonya

Jul 3, 2014

Jorge and Jeremy are absolutely wonderful - really explain the mechanical/technical terms to you so you'd understand them and make you feel safe when you leave with your vehicle. They are truly the best!

Richard

Jul 2, 2014

Service, sincerity - attention to our needs, willingness to go the extra mile... from the GM who met us at the door thru Minks, the salesman and final processing. Wonderful car buying experience. Thank you Karen Radley Acura!

Third Jetta

Jun 30, 2014

Friendly, responsive and willing to work with my needs. Fair price for my trade in.

Lawrence

Jun 27, 2014

The service dept was great. Omar Gardezi and Jeremy Logston went above and beyond in assisting me with the service of my 2007 MDX. Jeremy arrange for me to have a loner vehicle although I forgot to schedule one. Omar always kept me informed. I had a previous experience there where I felt customer service was a bit lacking however this time was much better.

Jd

Jun 26, 2014

The Service department representative (Adam) was very professional, courteous, and helpful. I will be a future customer based upon this experience.

Roy

Jun 26, 2014

My vehicle was taken care of in a timely manner. The dealer provided a loaner car for my convenience, which was very great on gas (ILX).

Geoffrey

Jun 25, 2014

Jorge did an excellent job of explaining the service (why things were needed, etc.). And he got me in and out in an expeditious manner.

Kisha

Jun 25, 2014

Everyone was very friendly and quite helpful from the time I stepped inside the dealership. Rod Emmons and Jerry DeCarli were of great assistance in helping me find the perfect vehicle. Jerry did an awesome job with helping explaining all the details and functions on the car I purchased. Ryan in Finance did a excellent job going over the all the financial paperwork and processing my tags. Everyone involved made the buying process as easy as possible.

Melanie

Jun 25, 2014

What I like about my experience at Karen Radley was relaxing and not stressful in purchasing a new car. And I will share my experience with family and friend about the good service I received at Karen Radley.

Eric

Jun 24, 2014

Absence of bs. I told Melvyn what I was looking for. He did his best to meet it without the usual car dealer back and forth, undelivered promises, and bringing in the manager to close the deal.

Frank,

May 22, 2014

This is my 3rd MDX but, my 1st from Karen Radley Acura. Thia was by far the BEST buying experience. I live in Manassas and it was worth the trip to Woodbridge.The other reason that I purchased here is because I have been servicing my MDX with 247,360 miles on it for the last 2 years. Service is the BEST.

Wizardfan

May 19, 2014

Melvin was courteous and knowledgeable. Our car purchase went smoothly and will definitely recommend to others and utilize in the future.

Vincent

May 6, 2014

The effort to locate the car with the features we wanted. The vehicle knowledge of the salesman and the supporting staff is highly commendable.

Marguerite

May 3, 2014

The work was done as explained, and they even found something wrong with the car that I didn't know about and fixed it. The car was then cleaned to perfection.

Claude

May 2, 2014

Dropping the RDX off went well and picking it up went just fine. We have only driven it home from the Dealer that Rainy eveing and we hope the problem with the Shocks has been resolved.

Syed

May 2, 2014

I had walk in at service department for state inspection and emissions, without appointment. I was taken care of right away and customer service agent was excellent.

Steven

May 1, 2014

I had to drop off my car for an oil change and a look-over for the 50,000 mile maintenance. It all went well and all the associates were amzingly polite and knowledgeable.

Thomas

May 1, 2014

An overall great experience. Staff was outstanding, and overall appearance of dealership - showroom, waiting area, service bay - was top level professional. I purchased the RDX for my wife and she never drove the vehicle before I brought it home - she loves it!

William

May 1, 2014

Internet sales team was responsive and provided information requested. Price and financing were exactly as discussed when I walked in to sign paperwork.

Malcom

Apr 30, 2014

I like the feedback I received after my service was performed. My advisor told me exactly what they were going to do and did just that, no surprises.

James

Apr 29, 2014

Tom Bernhart, the salesman, listened to what we thought we wanted and complied with our every request, even when we were not sure what we wanted. He was knowledgeable of the car and that isn't really normal anymore. Plus the finance guy went out of his way to get us an attractive loan rate from Acura. As luck would have it, one of Radley's competitors offered me Zero percent the next day but their sales person soured me on them forever.

Laney

Apr 29, 2014

Friendly and professional. Was able to book an appointment right away.

Thomas

Apr 29, 2014

Both Melvin and Clint (sales managers) were very upfront on pricing of both the vehicle and accessories. They were extremely helpful and professional and never tried to sell me something I didn't want. Melvin handled the majority of the deal and was very knowledgeable on both the vehicle and the brand overall.In addition, the finance manager was great. Again, didn't try to sell me a bunch of add-ons that I didn't need or want. All in all, this was by far the best vehicle purchasing experience I've had in over 30 years of buying and selling cars.Great Job!

Tiffany

Apr 29, 2014

Rod and Rudy are both amazing. They've always made my experience very pleasant and the whole process very smooth. The entire staff is extremely helpful. It's evident that they take very good care of their customers.

Linda

Apr 28, 2014

The service representative, Omar, was very accommodating and nice. Although, my bill was much more than l anticipated, l had additional work done that was recommended after the initial ACCURA vehicle inspection was performed.

Sherese

Apr 28, 2014

The service and sales representatives are personable, professional, and consistent. They ensured everything was taken care of with my car and facilitated a quick, simple service experience.

William

Apr 28, 2014

Dealing with Erin and Darrell, since both were excellent in providing me with the service I needed over the weekend. Thanks to them I did not miss any work. Good job guys!

Rachel

Apr 27, 2014

I requested Jorge when I made the appointment but when I arrived someone else was checking me and when I asked for Jorge this person seemed annoyed and confused but over all pleasant. So I am not sure what or where the confusion came from but eventually Jorge assisted me.

Gravney

Apr 26, 2014

The service and the courteous and friendly staff. I made the decision that would purchase another vehicle when the time came and would recommend to a friend because of my experience and the quality of my car!

Patricia

Apr 25, 2014

I noticed a screw in my left front tire. I came into the dealership and Drew was very nice, told me that it could be fixed without a problem, quoted a price to have it plugged.Walked me to the waiting area. Came back in a short time said the car was 'good to go'. After seeing the cashier, he walked me to my car, very nice young man. A definite asset to your dealership.

Donna

Apr 22, 2014

I've loved being a customer for many years and appreciate the respect I am always given whenever I come in! My service is always excellent and done right the first time. Also, I will be purchasing my 3rd car soon from Radley, and their sales department is also outstanding.

Raymond

Apr 22, 2014

The salesman allowed me time to make a decision and most importantly was not at all pressuring me or misleading

Sonya

Apr 22, 2014

Jeremy and Jorge really make a customer feel appreciated. They give you their undivided attention, don't talk down to you and make sure all of your questions are answered.

Gene

Apr 21, 2014

Sale started with prompt email replies to my questions, next day we came in and talked to the same great sales person that we bought our last car from which is nice. My wife got exactly what she requested, and is very happy with her new car! Great staff, and process. We will continue to purchase our vehicles at Karen radley in future.

Mirna

Apr 21, 2014

We always end up buying our leased Acuras; so far this is a third one and not only due to the great car and brand but sales associates do stand out more than any other brand dealer. I would like to take this opportunity to say that salesapeople such as Minks Kamara make auto buying experience as pleasant as it can be. We have dealt with him prior to this purchase during our lease and not only is he knowledgeable, patient, and not ovearbearing, he is also very genuine individual that truly cared about our needs. When we do go back for another Acura, hopefully Minks will be around. We give Minks 10+.

Carolyn

Apr 19, 2014

Rudy is the most patient sales person I know. The entire team are true professionals and always give me great customer service.

Soo-

Apr 17, 2014

I was able to purchase my vehicle at a phenomenal price and everyone was very accommodating. My parents and I showed up late at night once without an appointment and were able to conduct a test drive and speak to a sales rep without any problems.

Anne

Apr 16, 2014

Joe was prompt, courteous, on-time, honest - took time to walk me through issues and also to wait for me to dig through my folder of paperwork. Couldn't be better. The waiting room was clean, bright, and had great amenities like coffee and tea.

Jessica

Apr 14, 2014

Very personable staff. Checked on me throughout the service especially because there was an added issue that needed to be taken care of that added time to my appointment.

Rose

Apr 12, 2014

I dropped my car off while I was out of town. When I returned everything was done and my car was cleaned! I was pleased that this routine maintenance could be performed at my convenience. I was kept informed at every process until my car was ready to go!

Eric

Apr 10, 2014

Hello Ms Radley,My wife and I want to spend a few moments to tell you how delighted we are with the purchase of our new 2014 Volkswagen Passat, and to compliment your staff, particularly Bob Stull for the exceptional customer service. Joy and I recently moved to Virginia from Texas, and we've purchase many cars over the years; but this recent experience at your Woodbrigde dealership was hands down the best we ever had. What really made this experience so unique was after originally purchasing a VW CC model we were not truly happy with our decision. We called your Team and explained to them our situation and they did not hesitate to accommodate our wishes to exchange vehicles. I believe this superior customer service is a result of the good Leadership and a commitment to excellence. Again, I would like to thank you and your staff of professionals. Have a pleasant day.

Valerie

Apr 10, 2014

I was able to get a service appt. and the service the same day, because I needed to go out of town the next day.

Amanda

Apr 9, 2014

I found the employees to be patient, helpful, experienced, and willing to do whatever possible to make the customer comfortable with a purchase. I felt the sense that I would be provided for beyond just the day I purchased my new car.

Carol

Apr 9, 2014

It was a busy day in the service department, but my car was still completed on time and returned to me shiny and clean.

Yusuf

Apr 9, 2014

Exceptional customer service from the moment I walked into the dealership. The sales associates were friendly and very knowledgeable about the car. The whole car buying experience was wonderful. I did not feel any pressure or rushed throughout the process. The BEST dealership to BUY a car!!!

Edward

Apr 8, 2014

Everyone in the service department was very helpful. I would recommend anyone who has a VW to come to this location for service. Everyone is so friendly and goes that extra mile for their customers.

Kelly

Apr 8, 2014

Jeremy was professional and on top of getting my car back right away along with letting me know what had to be done and a price! Customer service was great and much appreciated!

Keith

Apr 7, 2014

drew was very helpful and pleasant, brought the car in to put air in tires and said I had a screw in one. he said he'll have it taken care of and offered to have my car washed.

Kimela

Apr 7, 2014

The service department is very friendly and helpful on the phone and on site. I appreciated the coupon sent by email because it was right on time for me to use.

Shanita

Apr 7, 2014

After searching high and low to locate a specific VK CC, I stumbled upon Karen Radley, filled out the online contact information, and no time at all I got a call regarding the car. The process, from start to finish, was smoother than I could have ever imagined, especially being that I live in North Carolina and this dealership is in Virginia.John and Brett were amazing to work with. When no one else could get me financed, they did! I told them what I was looking to pay monthly and how much I had to put down, and the magic was done! Not only that, the customer service was phenomenal. You can tell when someone really cares, and that showed through everyone at Karen Radley. And to top it all off, once the deal was done and I was walking to my new car to head back to North Carolina, manager Brett meets me at the door and hands me a gift box full of goodies! I could not have asked for a better experience. My sister and brother are already scoping the site looking for a new car. Thanks again guys. We may be seeing you soon!

SherryGilley

Apr 6, 2014

friendly staff, nice loaner car= job well done on my MDX! You can't beat this dealership.

John

Apr 4, 2014

Service rep was outstanding. Communicated extremely well. So much so that I am considering a VW for my next purchase just based of my experience with her.

Maureen

Apr 4, 2014

I'm not taken advantage of. Joe was very honest with me and everyone I came in contact with was so nice and wonderful. I enjoy coming out there. You all are worth the drive from Leesburg!!!' Also, my car is in perfect running condition.

Veronica

Apr 4, 2014

Karen Radley makes every visit I've ever had extremely easy and fast. I am very grateful for all the services provided and how I am always treated each time I come.

Lorraine

Apr 1, 2014

Darrell ALWAYS keeps me up-to-date about the status of the repairs on my car. The repairs are always done flawlessly and in a timely manner. Everyone in the service department is cordial, polite and helpful... ALWAYS. Love these guys!

Candice

Mar 31, 2014

Rick Robertson was able to fit me in last minute for an oil change without an appt and greeted me with a smile and a can do attitude.

Alicia

Mar 28, 2014

My Service Writer Darrell made my day. It is so refreshing to receive such personable, professional service. He went out of his way to make my car drop off and pick up hassle free and explained my service along with why. He is an excellent representative for the dealership.

Joseph

Mar 28, 2014

I was extremely happy with the professional service I received from Omar and the staff at Radley VW. I arrived 15 minutes before closing time. I explained to Omar what was going on and he did not once make me feel like he was trying to rush me out the door. In fact he set up a loaner car because of the severity of the issues on my vehical. The next day Omar contacted me several times threw out the day to keep me up to date on the progress. He even took the time to explain to me in detail what they found in the diagnostics test. When I picked the vehicle up I was happy to see that all issues were resolved and that my car was also detailed. I live 50 miles from this shop but drove to this location specifically because of there outstanding reputation among my peers. Not only will I, but I have already referred several people to come to this dealership for there next service. You have made a customer for life. Thanks you again to Omar and the rest of the professional staff and Karen Radley Volkswagon.

Michael

Mar 28, 2014

Jeremy Logsdon is a outstanding service manager, he is always displayed professionalism and make me feel like I am his only customer. He definitely represents what customer service and great service means

Ariel

Mar 27, 2014

Sal was not pushy and was did not pressure me into buying something I did not want. He was very professional and extremely knowledgeable in the car service.

Lori

Mar 26, 2014

As always, everyone goes out of their way to give awesome customer service. Daryl always remembers me and does his best to resolve any issues with my vehicle as quickly as possible. The consistency of your staffing let you know the quality of your dealership. Thank you.

Renee

Mar 26, 2014

The sales team at Acura is phenomenal! They make the auto buying experience extremely easy and pleasant - which is not very common. I will definitely refer all of my friends to Karen Radley Acura

Eugene

Mar 25, 2014

Rod was great to deal with on all the presale/pickup details and when we picked up the car, Melvin was terrific explaining things and then following up. We enjoyed meeting and dealing with both gentlemen. Thanks so much!

Joseph

Mar 25, 2014

The used car salesman, Doug did a fantastic job. He was professional and extremely knowledgeable about the 2012 Acura TL that I purchased. Doug even stayed a half-hour past his shift to sit down with me and go through all the features in the car.

Elizabeth

Mar 22, 2014

I like bringing my car to Karen Radley because they have friendly workers and they very proficient getting the service done.

Sandra

Mar 22, 2014

Minks is always so professional and knowledgable and I will continue to buy my cars from Karen Acura. Thank you so much for the excellent customer service.

Gashaw

Mar 21, 2014

I was there for emission the consultant took me right away and took good car of me. He even had my car washed. Thanks

John

Mar 18, 2014

The Service Manager Darrell McMillion is the most honest person I have ever met in a car dealership. He takes it personally, as if it was his car. I have been to 3 dealerships in the Washington Metro area and none compare. Also the front desk staff (Jen) was cheerful and knowledgeable about the entire transaction. A great team.

Percy

Mar 17, 2014

Everything was thorough and business like. Your people are friendly and helpful. The waiting area, although small is comfortable and the WiFi works well.

Terry H

Mar 17, 2014

I recently purchased a used vehicle from Karen Radley Acura VW. It was a great experience. Efficient, Helpful. Courteous! Just an overall great experience. I'd highly recommend this dealership!

Misty

Mar 16, 2014

Rick Robertson, at Karen Radley in Woodbridge, made bringing my car in for service as easy as possible. He was very professional and extremely helpful in getting me set upwith a loaner. He's top notch!!

Jeffrey

Mar 14, 2014

When I purchased my car recently, I received with it a "VIP Rewards" card, which entitles me to free oil changes for 4 years/48k, tire rotations etc. I came in for my first oil change & tire rotation under this program and the entire visit was very smooth and quick. My appt. was for 1:00pm, and I was on the road by 1:40pm - and that included a wash! I couldn't have changed my oil that fast by myself! Let alone rotate the tire and wash it!

Jim

Mar 14, 2014

I always get prompt, courteous service. Drew Dixon in your service department is a terrific young man and provides great customer serivce. Your waiting area is clean and comfortable and your service team does everything they can to get customers in and out with minimal fuss. This is the first VW I have purchased - it won't be my last. Tell Karen Radley to give Mr. Dixon a raise!

Judith

Mar 14, 2014

The Service Manager went the extra mile to find me a loaner car so I wouldn't have to wait 3 hours for my GTI service. He was both friendly and professional.

Linda

Mar 13, 2014

It was incredibly professional, smooth, and honest. I enjoyed each and every person with whom I interacted and always felt as if I was important. Best car buying experience ever!

Raymond

Mar 12, 2014

The personal touch that Rick Robertson gives his customers is both exceptional and rare - the main reason we continue to bring our cars to Karen Radley Acura. The first impression is vital to repeat business as is quality work and customer service. Rick leads the way in all areas, making sure the customer feels good about what is happening and leaves completely satisfied helping ensure a return visit.

Tina

Mar 12, 2014

salesman and others that I met had a great personality, very knowledgeable about the suv that I was interested in, made me feel very comfortable

Winnie

Mar 12, 2014

The ease in scheduling my appointment online. The professionalism of the Radley staff in responding to my questions and satisfying my requests. My overall experience was positive that I will return for my next scheduled maintenance.

Barbara

Mar 10, 2014

I enjoyed everything about the experience. From the Salesman, Sal, to the total sales experience, and I love the VW Jetta.

Rodney

Mar 10, 2014

Great customer service from Rick the service writer, quick turnaround in getting my car in the shop. Arline Martin,Mechanic answered all of my questions and did an excellent completing the repairs timely.

David

Mar 9, 2014

Friendly, courteous treatment by Rick Robertson and others.No attempt whatsoever to sell repairs and maintenance not needed (ripoff). Apprising me of potential future maintenance and repair needs, why and about when. I really appreciate this type of treatment. It is rare. Keep it up! It keeps me coming back.

Frances

Mar 9, 2014

I love taking my car to this dealership (the one located in Woodbridge). They always treat me like a queen (especially George, Melvin, Doug, and Jessica, they are awesome). Excellent costumer service and they are fast! Took my car to fix two tires and the rear bumper and they provided me with a rental car and they did everything in two days! Amazing!!!!

Bryana

Mar 7, 2014

Omar was very helpful, I got in and out quickly and wasn't pushed into buying anything unnecessary for my car.

Roger

Mar 4, 2014

Everyone seems genuinely please to provide the greatest of service. That give me the confidence that my vehicle is safe and reliable.

Laetitia

Mar 3, 2014

I was pleasantly surprised at how quickly my vehicle was serviced. By the time I got settled in the customer lounge and started to read I was being told by my service consultant the car is ready. That allowed for me to attend to my other errands sooner than expected, which was great! Thank you.

Mary

Mar 2, 2014

The initial interaction with tech. & other service staff is key. I have always been impressed with the service team. Never have a second thought about where to go for service! A satisfied customer for sure!

Nancy

Mar 2, 2014

The internet manager got right back to me and assigned a salesperson, you offered $300 off the buying service price, no hard pressure tactics.

Salletitia

Mar 2, 2014

The complete attention to the details in the care of my car and making sure it is in good working condition.

Stanley

Mar 2, 2014

FAST response and service! I called at 1:15 pm on a Fri afternoon and asked for a State safety and emissions inspection. By 2 pm my Jetta was in the service bay, and by 2:45 pm I was on my way home! AND ... my Jetta had been washed, the interior cleaned, and the floor mats washed. WOW! That's A+ service in my book!

Mary

Mar 1, 2014

It was fast. Everyone treated me like a person, not a sale.I took a while doing research, so Im confident I got a great deal.

Thomas

Mar 1, 2014

Joe was very knowledgeable and stayed in regular contact with me regarding the scheduling of my appointment, which had to be changed a few times because of business travel conflicts. He made a concerted effort to provide the best value possible by applying the appropriate discounts and specials. Joe and all of the other guys really focus on providing quality customer service and always make me feel like a valued customer.

William

Feb 27, 2014

The way from the reception in the service area by Rick Robertson to my talking with Thomas Blaylock, who introduced me to Melvin Cygan, regarding the purchase of my Acura when the lease expires I was treated like family.One cannot ask for anything more.WEA, Jr.

Deborah

Feb 26, 2014

I liked the ambiance of the dealership - people greeted me but I didn't feel pressure regarding a sale. My salesperson Doug was excellent; knowledgeable and very customer focused. Everything progressed smoothly and I really appreciated the car being delivered. My husband is handicapped and we live over 30 miles away so delivery was a help. That kind of service is what would make me recommend Karen Radley.

Jimmy

Feb 26, 2014

Availability of tech's to get my work done in a reasonable timeframe, however, it was a little on the expensive side...

Sarah

Feb 26, 2014

My engine check light came on and after taking my car to the dealership, the problem was identified right away. Made an appointment for my car and everything was fixed exactly like I had been told. I also had the dealership pick me up which was done promptly. Overall, an excellent experience.

Adam

Feb 25, 2014

Your sales and service personnel are courteous and very experienced. I felt as if I was visiting an old friend that I havent seen in some time.

Robert

Feb 23, 2014

I arrive at the dealership without an appointment. I had made an appointment at your Columbia facility; thinking that I was making the appointment with the Woodbridge location. My mistake created no problem; the service manager took me right away; corrected the recall problem and got me on my way. I was even pleased to get the car wash.

Sean

Feb 23, 2014

Sal Cirillo - Straightforward, knowledgable, and goes above and beyond. Sal made this car buying experience my best to date. Sal is a true asset to Karen Radley VW.

George

Feb 22, 2014

Consistently great customer service that we have come to expect through the years we have been Radley customers (97 - now).

April

Feb 21, 2014

The service excellent.I feel the service advisors really take time to do a through job.my advisor Rick really makes me feel confident in his performance.

Edmund

Feb 21, 2014

I felt that an Acura owner is someone special who is given special attention. I felt that the problem I had was being taken care of, that I was kept informed, and that the dealership wanted me to be a pleased Acura customer.

David

Feb 20, 2014

No pressure at all. Every time we come in we are welcome both by our sales man Rudy Walker & Rod Emmons. We been doing business with Karen Radley since the late 1999's and brought our Acura's from them. Great service and again feel like family.

Michael

Feb 20, 2014

The reality of having an "EXCELLENT" professional service representative Mr. Joe Nuyen. Joe is very knowledgeable on all the mechanical needs and services required for my Acura. He always provides me accurate responses to the questions I share with him, including outstanding service recommendations which I sincerely appreciate. I only hope Radley Acura is aware they have great team member as a member of their staff. Respectfully, Michael L. Parra

Philip

Feb 19, 2014

Very informed and courteous sales person with tireless work ethic--went out of his way to answer EVERY question we asked both before and after the sale. Also, very courteous during price negotiations, argueably the most difficult part of the sale.

Brian

Feb 18, 2014

Mr. John Dow was very nice and helpful. I talked with the Internet manager, Cyndi Mullin who was also very nice. The financing was very easy and quick.

Jose

Feb 18, 2014

Rick was and is always great. He gave me a phone number to a towing company you use and they came immediately to pick my car up. Rick received my car and was able to get me a last minute loaner so I wasn't left without a car for work.

Keith

Feb 18, 2014

we test drove all 4 cars and Melvin our sales person was patience and understanding. We were allowed to drive the car home and that sealed the deal.

Erin

Feb 17, 2014

I thought Jorge did a great job of explaining what was wrong with my car and how long it was going to take to fix it.

Andy

Feb 16, 2014

As always every time i go to radley acura am always greeted by their welcoming staff ,not only that but manager Rod took time to come greet me thats very impressive in my books

Jerry

Feb 15, 2014

Melvin, did a great job, we had been talking about the vehicle for about six weeks. There was NO pressure to buy and Matt did a good job of helping me to buy the car jointly without my wife being present.

Ruby

Feb 15, 2014

My daughter owned an Acura and always got it serviced at KR in Woodbridge Va. Although I've long since moved from the area, I now own a VW and I bring it to KR for service. I trust that the Service Reps are honest and that I will get truthful information from them when I bring my car in for service.

Arthur

Feb 13, 2014

Darrell's professionalism, clear explanations of work that needs to be accomplished and updates on estimated completion time for service. Additionally, the waiting area is clean and comfortable with WiFi connectivity.

Sandra

Feb 11, 2014

Discovered the location of the new noise that developed while I was driving to get an oil change. The problem was remedied in 1.5 hours.Oil change and state inspection were completed quickly, too.

Aimee

Feb 10, 2014

Service staff is always helpful, listens, provides best service possible and most importantly NEVER tries to sell me a service I don't need. In this case in particular, I had a coupon that I didn't mention up front (my mistake), and when I went to pay, my service tech promptly returned to his station with my coupon to adjust my paperwork to reflect the discount.

Daniel

Feb 9, 2014

Staff very friendly, knowledgeable, and willing to go the extra mile to help a customer. Rare in the auto industry.

Emma

Feb 9, 2014

Jorge was personable, professional, and was able to get my SUV serviced as estimated. My SUV looked immaculate as well.

Maryann

Feb 9, 2014

I had an Emissions inspection on my 2012 TL. I was in and out in about 15 min. on a Friday afternoon! So much better than going to a gas station! They offered me a car wash as well! I declined the offer as I had just had a car wash.

William

Feb 8, 2014

Straightforward, hassle free. Radley internet price Beat other dealers by 2-3k, and close to USAA and NavyFed as well. Quick. No pressure. Relaxed. All folks were personable. Day of payment someone picked me up at VRE station and drove to dealer. Day of delivery everything was excellent and only 1hr to complete. Salesman showed me some Passat programming tricks over phone while I was driving.

Adrienne

Feb 7, 2014

I was able to schedule an appointment the same day, get in and work was completed as promised on time. As always customer service was professional on all levels.

Anne

Feb 6, 2014

Service department was friendly, understanding, accommodating, and very honest about potential costs. Service was completed very quickly and the car was returned to me looking great!

Constance

Feb 6, 2014

having Darrell McMillion tohelp with the service is really important and he explains the needs of the service to your car

John

Feb 6, 2014

High marks for competence and courtesy from staff. Pricing was high, but some reasonable discounting was allowed. Free loaner and complementary car wash definitely appreciated.

Leona

Feb 6, 2014

Darrell in VW Service is great in the diagnoses of my car problems and recommends what needs to be done...and your Service Dept always fixes problems the first time without any need to return.

David

Feb 5, 2014

The loaner car really helped for a busy Monday work schedule. The RDX have me enough room to transport my gear. Have that loaner is the reason why I take my car back to the dealership which really helps.

John

Feb 5, 2014

The service representative Joe provided me with detailed information about my vehicle's condition and a very accurate estimate of the cost. He explained everything very well and kept me updated on the status of the work.

Olinda

Feb 5, 2014

Joe in Acura service was very pleasant and helpful, even when breaking the bad news that my car needed more work than I anticipated

Roosevelt

Feb 4, 2014

Bob Schull and the person handeling vehicle orientation Charles were great we were able to come in with a price that made the vehicle an opporunity for me .....Thanks for all your help

James

Feb 3, 2014

Joe was fantastic. My car was fixed right and on time. Joe certainly epitomizes customer service and continually proves that he genuinely understands and cares about me and the service of my vehicle. He is an asset to the Karen Radley team and ensures that my continued patronage to your dealership.

Ronald

Feb 2, 2014

THE SERVICE WRITTER EXPLAINS EVERYTHING TOO U AND LETS U KNOW HOW THINGS R GOING AS THEY PROGRESS...IT WAS FINISHED IN A TIMELY MANNER AS PROMISED...I TAKE ALL MY CARS THERE. ACURA...AND CHEVROLET.

Steven

Feb 2, 2014

Ease of making the appointment. Talking to an actual person who I could ask questions of. The staff was very helpful when I arrived. I appreciated that they appreciate my business and my car. People who like their car want to do business with people who also like their car. If you like my car you'll take care of it. That is important to me.

Barbara

Feb 1, 2014

Every appointment I make with Rick in the Service Department, I know I will be taken care of and the Acura is fixed like it should be. Rick at Acura is fantastic.

Christopher

Feb 1, 2014

I appreciate both Darrell and Omar's professionalism and geniality! Really, the whole Karen Radley service team deserves praise for their hard work in providing A truly outstanding service experience!! I'm always in and out super fast with "zero" fuss and a freshly washed car! Karen Radley VW is the only dealership I trust with my Volkswagen's, which is why I've been coming here for years and will continue too for many more

Cynthia

Feb 1, 2014

Rick in service and Jerry in sales made my car buying experience .They both were helpful and answered all of my questions. I appreciated Jerry's ability to locate the car of my choice and facilitate its quick arrival.

Maryann

Feb 1, 2014

The "Replace Battery" came on in my 2012 TL so I went in to the Dealership. The battery was replaced at no charge since it was still under warranty. It is always a pleasure to deal with the Service Department!

Eric

Jan 31, 2014

Always genuine and caring consultants. Always a pleasure coming in there as consultants get to know one on a personal level and I very much so appreciate that.

Kristen

Jan 31, 2014

The service adviser was very receptive to the issues I reported with my vehicle and noted everything on my work order. I was signed in and given a rental with ease which helped move along my day.

Tisola

Jan 30, 2014

My experience at you dealership was wonderful. The team was nice and competently answered all of the questions that I asked prior to and after the sales transaction.

Michele

Jan 29, 2014

Rick Robertson consistently keeps me apprised of the status of service on my vehicle, provides me clear information and trustworthy guidance on ensuring the maintenance of my 2008 MDX. I always feel comfortable and confident that both my car and I will be well taken care of by Rick and the service team. I greatly appreciate Rick's professionalism and customer service focus. And I still love my MDX!

Ruaridh

Jan 29, 2014

Very open and honest sales department. Clint showed me a lot of respect during our negotiations and i am very appreciative of that. You conduct business in the correct was and i wish more car dealers behaved the same.

Douglas

Jan 28, 2014

The courteous and professional staff was very pleasant to deal with and answered any questions I had without making me feel pressured to buy something.

Mary

Jan 28, 2014

Ron Emmons, very personable and great personality just makes you feel welcome and he will take care of things during your visit. Minks Kamara has been my Sales person my last three(3) visits and he makes you feel like you are FAMILY. Very patience when going over the details of your new vehicle and ensures everything is reay for your satisfaction. Then there's the Finance Guy Matt "never" forgets you from the last time - again makes you feel right at home. One of the reasons - I keep coming back - these three guys just seal the deal for me. Ron the General Manager is never too busy or that important to reach out to you. This dealership is the greatest - and I will continue to come back and send others. I've been coming since 2008.

Todd

Jan 28, 2014

Karen Radley has outstanding service in both their service and sales department. We've been using them for over a year. We are VERY happy and will continue to use Karen Radley in the future for all service and new car needs.

Cameron

Jan 27, 2014

I am surprised every time by the superior customer service that I receive at Karen Radley Acura in Woodbridge. Especially from more specifically Rick in the service department. I always feel like I am a priority, and am back out on the road with the quickness. It is always a painless experience, no matter what I am getting done there.

Michael

Jan 27, 2014

I had a glove comparment box repaired shortly after I purchased my Accura. The lock box was under warranty and was fixed by Accura. Two years later the glove compartment is broken. I use it maybe once or twice a year it's not subject to any wear and tear or excessive use. Had I actually used it I would have realized much sooner that they did not fix it when it was under warranty. Accura now wants $300 to repair it. Why would I pay Accura to repair something they did not fix when it was under warranty? What if they don't fix it again?

Navid

Jan 25, 2014

superb customer service at check in time by your staff in particular your service adviser Mr. Omar who is always welcome you with warmth greeting and name.

Rozlon

Jan 24, 2014

I didn't have to wait long, I drove I to the service and I was helped immediately. The service tech was nice, friendly and helpful.

Lilyskip

Jan 22, 2014

I visited Karen Radley on two occasions; once to look at a certified used VW Jetta TDI and once to look at a new VW Jetta TDI. On both trips, I found the sales staff to be accommodating and helpful. The first trip, I arrived with barely fifteen minutes until closing time and John Dow, the salesman who assisted me, had the car I was test driving ready to go and did not make me feel rushed during the test drive. He was also very low-pressure in his follow-up, which I appreciated. The second trip, Sal Cirillo took me on a test drive of a new VW and I was impressed with his knowledge about the car. Again, the experience was civil and low-pressure and Sal ultimately quoted me a very good price on the car. Although another dealership ultimately earned my business, I was very pleased with my experience at Karen Radley from top to bottom. The sales staff was friendly, knowledgeable, and respectful, and the management seemed to be the same. If you're in the market for a Volkswagen, I would definitely recommend checking these guys out.

Costa

Jan 20, 2014

Joe Nguyen is the finest service representative I have ever had the pleasure working with. Joe and his staff are always welcoming, forthright and deliver the best and friendliest service I have ever received from a dealership.

Adrina

Jan 16, 2014

Minks was an excellent salesman. He explained all the features of the car in great detail and he followed up with me the next day. Clint was excellent as well in securing my loan and everyone was so pleasant to work with! Thank you!

Lorna

Jan 16, 2014

The representative Rick Robertson is the reason I keep returning there because of his excellent customer skills. If it was not for him I most likely would have other places to go because dealers are ridiculously overpriced.

Brenda

Jan 15, 2014

Availability and the care provided by the VW service desk. Paying the cashier was convenient too.Thanks and we will see you again in 10000 miles.

Eric

Jan 15, 2014

I like the courtesy and care I receive from my service advisor Mr. George Sanders from the minute I pull in the service bay to the point where my vehicle has been serviced. I commend him for his dedication and service.

Rhonda

Jan 15, 2014

Every time I bring my vehicle in, it's an effortless experience for me. I always receive a prompt phone call from the service advisor, the amount of "technical" knowledge about a particular issue, the promised delivery date, and the organized manner in which they deal with me. Picking up my vehicle is the same, very organized and prompt.

Amy

Jan 12, 2014

I am always able to get my car in without waiting - a plus for me since I don't have a lot of free time.

Jung-Ah

Jan 12, 2014

I went in to replace a minor part on my center console. Acura still asked me if I wanted my car washed even though that would have taken longer than getting the part replaced. Also, when my car was ready, I found out that they fixed something that was recalled just recently, and still was able to return the car by the time it was promised.

Dawn

Jan 11, 2014

Rick in service is the best. Friendly when everyone is paging him, efficient, always nice even though he seems to be most popular and needed.

Diane

Jan 11, 2014

This was a recall trip. But since I was already there, got an oil change. Your Service Dept. is GREAT! I don't hear anything positive about other dealership service departments.

Laura

Jan 11, 2014

Everyone is very friendly and answers all my questions. Provides all info concerning any repairs, including what it will cost, and we always get our car back quickly.

Debora

Jan 10, 2014

I have been getting my car serviced at Karen Radley Acura for seven years (pretty much a few months after I purchased my car). I have always received exceptional service. I was never asked to have work performed on my car that was unnecessary and competitors' pricing has always been matched (or has come very close to that price) when I've brought a lower price to their attention. I wanted to especially point out that Rick Robertson is, hands down, the best service manager ever. He's responsive, honest and helpful. I will be relocating to the Atlanta area and Rick has even gone as far as calling Acura dealers in the area where I will be living to provide an introduction. He made sure that my car is in tip top shape so that I will not have to get any maintenance done for a few months after I get out there. He's a really great service manager and Karen Radley Acura is lucky to have him. I can honestly say that Rick (in addition to the fact that every time I've gotten any work done on my car it was performed with high quality workmanship and I had no issues) is the primary reason why I've stayed with Karen Radley Acura service as long as I have. I hope to be as lucky to find a dealership and a service manager that provides the same level of service when I move to Atlanta.

Milton

Jan 10, 2014

The service and the people were great as always, which is why I continue to return. We came away with the feeling of not just having our car repaired, but more so, that they were taking care of us.

Phyllis

Jan 9, 2014

The service manager tells me what and when something is happening so I know when to expect my car back and can plan for the time. Very friendly.

Erica

Jan 6, 2014

As repeat customers, my husband and I were warmly received. And since we'd called ahead to discuss our intentions, the test drive and (non-finance) paperwork steps went quickly. When my new (to me) 2012 TL had a loose oil filter that caused a leak a few days later, it was swiftly, thoroughly and professionally addressed.

Michele

Jan 6, 2014

I liked that the dealership pulled their resources to get what I needed done when their staff members called out the day I had an appointment to have some service done.

Patrick

Jan 6, 2014

Sal made the experience very personal while keeping it extremely professional. I like that I did not feel pressured at any time and that it was a very quick process.

Scott

Jan 6, 2014

Omar always makes us feel at home and the service professionals treat my Touareg TDI with the same respect. Advice and recommendations are explained carefully and logically with no pressure.

Sharon

Jan 4, 2014

The Service Manager was extremely helpful and Knowledgeable. I am very pleased with the Service Dept. I continue to be displeased with the dealership in general. It has been three years since we were supposed to receive a call from Karen Radley or Sr Management at the dealership. We are still waiting. I have two Acuras. I will buy more. But not at Karen Radley.

Ted

Jan 4, 2014

Very courteous and helpful staff. I have always been impressed with the superb customer service of Karen Radley Acura. They take the time to get it right.

Geraldine

Jan 3, 2014

Professional, friendly, personable, prompt (waiting to service you upon arrival - wait time is usually tolerable depending on what needs to be done. Car wash is a delightful plus.

Theodora

Jan 3, 2014

My sales person was very knowledgeable about the sales process, car features and he even took the time to help me connect my phone to the bluetooth and transfer all my stuff from the trade in. He even helped me get carseats in the car since my 3 year old fell asleep on me while signing the paperwork. I was very impressed with him.

Ben

Jan 2, 2014

The work I needed (repair of right rear window motor/regulator) was done extremely fast, despite the fact the part was not in stock at the dealership.

Claude

Jan 2, 2014

Our salesman, Minks was great. Rob Emmons was also VERY nice and easy to talk to. We also liked Matt. Not too sure about Clint.

Naja

Jan 2, 2014

Staff is very professional. Omar kept me informed every step of the way while my car was serviced and had a courtesy car ready so I could travel to work.

Donna

Jan 1, 2014

I ALWAYS bring my cars (3 VW Bugs) to KR...except once. Last year my battery died and after getting a jump I took it to NTB because I couldn't make it to KR. They gave me a battery that leaked all over everything. Took the car to KR where the damage was discovered. It cost a LOT, but was done right and I received a nice loaner car. August I'll buy another new bug...from Karen Radley of course! Trust them!

Francis

Jan 1, 2014

Visit was not scheduled in advance; in response to an urgent dashboard message. Required a diagnostic effort which led to a warranty replacement of battery. Done as rapidly as possible with courtesy and consideration.

George

Jan 1, 2014

It starts off with the clean facility and then you are treated to the friendly and knowledgable service staff. I trust their mechanic to take OUTSTANDING care of my rare yellow 1998 Acura NSX, whether it is installing an aftermarket coil over suspension or performing maintenance. Thank you.

Latasha

Jan 1, 2014

I liked the fast pace of knowing I can get an oil change in 20 minutes and then leave. I also like how you all tell the customer exactly whats good with your car, or whats next and needs to be done soon. Very informative!

Renee

Jan 1, 2014

Melvin and Rod were great! Our previous car was totaled and they found a new car within our budget and current payment plan. As a plus during the purchase process they had our current TSX washed. Always a great experience at Karen Radley in Woodbridge.

Yoo

Jan 1, 2014

My coolant warning signal had been lighting on my car for some time, but due to heavy traveling, I only had a few specific days I was able to take it in to the dealership. Omar was able to schedule me the day I called and provide a diagnostic along with a loaner vehicle within 30-45 minutes upon arrival. He remembered the next day that I had a meeting at 1pm - so he called me prior to let me know that my car wouldn't be ready in time and was flexible with when I could pick up my car. I usually get my car serviced at the dealership where I bought it, but brought it to Karen Radley because it was so much closer to my house. Knowing now that I will receive excellent service, I will most likely bring my car here moving forward.

Edward

Dec 31, 2013

No hassle sales management team. The price negotiated via the Internet Sales Manager was the price received. In addition, Karen Radley Volkswagen located and delivered the make and model desired for purchase within forty-eight hours.

Geoffrey

Dec 31, 2013

Everyone from Rod to Rick to the person that brings up your car after the service is professional, friendly and knowledgeable. I would recommend Karen Radley Acura to anyone looking for a new or used car.

Sophia Elaine

Dec 30, 2013

I explain to the service manager what I needed for the day and he said we can do that and would recommend what I needed for a later date. I like a person that is to the point with no fast talking. I love him for that .

Nancy

Dec 28, 2013

Melvin was a GREAT salesman!!! The buying process was very accomadating. I will definately refer others to Karen Radley Acura! I love my new Acura RDX!

KN

Dec 22, 2013

Excellent service and very fair in our negotiations regarding buying a newer Ford Taurus. The process went smoothly and we were treated extremely well. JR, Brett and Wade were extremely helpful in getting us the best deal we could get on our trade in with the purchase of our car. My wife and I were completely satisfied with our experience and absolutely love the new ride!

Yei

Dec 22, 2013

Richie Staggers approached me immediately when I parked. I've never felt so welcomed and valued as a customer. Being young we never get a decent service however, Richie changed all circumstances with his approach and customer service. Not only was he able to help me out and make my decision with Acura continuous and change my mind with Audi he was able to provide loyal service that made me appreciate Karen Radley Acura even after it had a bad experience prior with my old TL which wasn't at this location. Not only was Richie outstanding. The Assistant Manager Melvin was astonishing. He remembered who I was everytime I came in and made sure I was taken care of. I knew that during my whole time at Woodbridge Radly Acura I was getting a greater service than average just because of how much Melvin was involved. Made me feel secure about my decision and grateful he kept me up to date. I really couldn't just list one thing I enjoyed because my experience was so great that I felt like there were too many too list. I've been to multiple dealerships, that isn't just Acura. This has been by far the best experience I've had. Thank you Richie and Melvin!

Danielle

Dec 21, 2013

I was rewarded for my years of customer loyalty by receiving a huge discount on the purchase of a new car. Sales Representative Bob Still was pleasant and too the frustration of negotiating prices and trade in work out of the process and made it a relaxed, enjoyable experience for me. Charles did an excellent job of explaining the car features and set up before I left and took his time to answer any questions I had. Ryan Poole was friendly and honest in my financing and allowed me to speed up the process. I will definitely buy my next car with this dealership in the future. Thank you for treating me like family and the honesty and value that I have come to expect from you guys.

Constance

Dec 20, 2013

although I picked up my car but the car still had a problem didn,t get off the lot but the problem got taken care of and was also offered a loaner car which h was very much helpful and Darrell Mc Million was very much helpful

Chris

Dec 18, 2013

Both Darryl and Omar really take care of me each and every time. Even with the snow making things difficult, the dealer still opened on time and I was able to get a loaner on the spot. The service tech was great and really adamant about making sure my car was in good running and physical condition. I appreciate what these guys do. I can't say enough about them. The higher cost of service is worth the price when service is top-notch and I know the job will be done right every time.

Noel

Dec 17, 2013

Rick at Service Department treated me with undivided attention. He ensured that my Acura MDX was thoroughly inspected assuring me that my vehicle is in good hands. He is a true professional.

Stanley

Dec 17, 2013

All the guys have always been wonderful there at Woodbridge Acura, but Joe was the best of all. You guys go from good, better, to best. I spent $2500 on maintenance, but I felt like I really got a good deal. This great service is why I still drive my Acura CL, which is now 17 years old and still performs like a rocket on wheels. It is still nimble and still looks good. Thanks Joe. Thanks to all. Acura's service team is simply the best.

Trang

Dec 17, 2013

This is my first experience with an Acura dealer. I appreciate the outstanding customer service that the staff (both sales and service) provides each time I come in. They are very attentive and helpful. The employees I interacted with, especially Jerry DeCarlo, Joe Nguyen, and Jorge. Jerry is very polite, professional, and knowledgeable about the Acura MDX that I bought. If he didnt have an answer to my question, he would hunt it down until I was satisfied. Your service team is excellent. They were very patient and answered all my questions diligently. You have put together a great team that makes customers feel respected and valued.

Michael

Dec 16, 2013

The professionalism and insuring the customer is taken care of,or weather it's a ride or being able to use a loaner vehicle that help accommodate the customer.

Barry

Dec 14, 2013

I came in for a scheduled 20K inspection and lub. That morning I discovered a problem with my Passat door. The unplanned work was not a problem. There was never any discussion about rescheduling. They fixed the door quickly.

Diane

Dec 13, 2013

Your Service Dept. They are the reason I am still a VW owner. They answer all of my questions and so far have given me excellent advice.

Betty

Dec 12, 2013

Everyone was kind and professional. We were pleasantly surprised by the shuttle to the mall and back. I think we will do all our shopping that way from now on! Kidding.

Michael

Dec 12, 2013

All three members of staff we dealt with directly (and in the case of Cyndi indirectly) were polite, knowledgable and professional. We left the dealership feeling very satisfied with our experience. Our salesperson was Charles on Tuesday. He certainly knows what his job entails. He has a very helpful (and engaging) attitude toward his clients. This approach was replicated by all the staff we encountered.

Patrick

Dec 12, 2013

Every member of the Karen Radley team was courteous, friendly and professional. Sale, from walking on the showroom floor to test driving and ultimately driving away with freshly detailed car was less than 2 hours including all paperwork. Great dealer.

Stephanie

Dec 12, 2013

I loved that, Clarence Christian, who was my salesman was extremely personable and down to earth. He did not try to swindle me in any way and he tried to get me the BEST deal possible. As a whole, my experience was top notch. I would definitely go back and do more business with this dealership and salesman again.

Kristin

Dec 11, 2013

I like that they quickly take care of your requests and then are sure to inform you of everything that was done to your car. Additionally, Joe - the rep who took care of me was very pleasant, even though it was early morning. He even went so far as to offer me an emissions inspection since mine was approaching the due date soon. The service was awesome - Luvs it!

Peter

Dec 10, 2013

My customer service representative Omar was wonderful. Very personable gentleman that lead me through every step of the process with details as well as a schedule as to when I could expect them to be finished.

Hugh

Dec 6, 2013

The level of service was such that I had not experienced at a dealership previously. I was welcomed when I pulled my car into the service bay, escorted to my service representative, and treated with a tremendous level of respect. The representative, Jorge Sands, listened to my concerns about my car, discussed them with me, and we arrived at a plan for service. I was escorted to the waiting area while a loaner was arranged for me. The wait time was very short, and the necessary documents were brought out to me by Mr. Sands. My car was serviced and returned to me at the promised time. All of the service completed was explained to me thoroughly. The bill was explained to me, and the check out process was handled efficiently. Mr. Sands retrieved my car and brought it to me. I cannot say enough good things about my experience at Radley Acura. I have previously dealt with an Acura dealership in Chevy Chase, MD. They have lost me as a customer. I will now have all of my service issues handled at Radley Acura. And when I am ready to purchase a new car in a year or two, I am convinced that I will return to Radley Acura to make that purchase.

Jay

Dec 6, 2013

I purchased a pre-owned VW Tiguan. I was able to negotiate on the price, get the paperwork done and drive it off the lot. My experience with Karen Radley VW and the Sales Consultant, Clarence Christian, have been great. Everyone at the dealership have dealt with our family very professionally. The whole process of buying has been very smooth unlike other dealerships.I would definitely recommend Karen Radley VW.

John

Dec 6, 2013

I worked with a competence service person who was patient, make sure the job was done in a timely manner. I was offered a loaner car which really makes it easy for me to still be able to go to work.

Patricia

Dec 6, 2013

Omar was very helpful in scheduling my appointment and making everything go smoothly from beginning to end. This dealership has always gone above and beyond in every aspect.

Christina

Dec 5, 2013

Very easy to test-drive vehicles. The salesman "Bob" was THE BEST!!! If you need a VW in the DC area -- go to this dealership

Todd

Dec 5, 2013

Darrell McMillion provided exemplary customer service. He was knowledgable and helpful throughout the process! I would recommend Karen Radley to friends as the entire team is friendly and genuine!

Paul

Dec 4, 2013

The visit went smoothly, from check in (waiting room), to test drive, to purchase, to financing. No complaints. Everyone did their job well and explained everything clearly. And when the car I wanted was missing its second key, my sales rep (Melvin) lowered the price on the spot to seal the deal. I even enjoyed chatting with fellow customers before opening time.

Sally

Dec 2, 2013

I like my service writer, Rick Robertson, who always accommodates me, no matter the issue. KR service is the best I've experienced in the industry.

Mia

Dec 1, 2013

I had Rick as my service advisor, he was very polite and friendly both when I dropped my vehicle off and when I picked if up.

Hector

Nov 29, 2013

Mr. King's knowledge and patience with our needs was excellent. His tone and demeanor was pleasant and comfortable, we like that from salespeople, we hate the pushy and excited ones.

Jerry

Nov 28, 2013

People there treat me with respect and do everything possible to answer any questions I have. I had a question yesterday about my emergency brake, and the technician had me the break on my car and the brake on another to feel the difference. That assured me I didn't have a problem.

Rodney

Nov 28, 2013

The service I required was to determine a check engine light cause. Even though I had no appointment the service consultant made a point of seeing that my vehicle received quick service to determine and correct the problem. The quick turn around enabled me to make a scheduled medical appointment. I was also informed throughout my visit on the progress of the work. The overall experience just strengthens my belief that Karen Radley has the best service department in the Woodbridge area.

Sandra

Nov 28, 2013

Minks is an amazing sales person he knows his stuff and is very friendly. And explains all the settings and he set up the setting for me in my 2014 MDX this is my 6th car from him!!! He is a aspect to your dealership!!!!!

Theresa

Nov 28, 2013

Omar is the consummate professional, he contacted me when the part to my Tiguan came in to be installed. He said it would take approximately 2 hours ( it took 1.5) he always has an upbeat attitude that makes it a great experience working with Karen Radley VW. The experience is why my Wife and I both purchased VW's. I have a Passat, the Tiguan is hers. My friends and family are always told to deal with the Volkswagen Family !!!

Blake

Nov 27, 2013

I greatly enjoyed how eager to work with me everyone was. Sal did an exceptional job of walking me through each vehicle, explaining all the perks without coming across as a salesman. Best car dealership experience I've had!

David

Nov 27, 2013

Honest presentation of my service options; Service tech worked with extended warranty company to confirm service coverage; My car was cleaned and returned to me nicer than when I dropped it off. Thanks!

Glen

Nov 27, 2013

Omar did a great job by making me feel like a part of the Volkswagen team and accommodated me by giving me a rental while my car was being fixed. Excellent customer service!!

Micheal

Nov 26, 2013

very cordial and knowledgeable personnel. Liked the fact that possible problem with repair was communicated, and problem physically shown before work was started. Honesty is rare in this industry

Michele

Nov 26, 2013

Understanding about my financial situation and being able to use a loaner car until I could return back to the dealership to pay for the cost of repairs that was done in a reasonable time.

Raffaele

Nov 26, 2013

Courteous staff!! Loved that you get a loaner vehicle. And especially appreciated being able to drop and pick up car after the service department was closed.

Steven

Nov 26, 2013

No Pressure, informed sales staff who understand the vehicles and go out of their way to make the experience better (test drives, loaner cars, etc.)

Susannah

Nov 26, 2013

This was the best car buying experience I could have asked for buying my first car! Jerry was especially amazing and made me comfortable and excited!!

Consultant

Nov 11, 2013

Highly recommend my salesperson - Khalid Mustafa - for used or new car purchase. He is courteous, professional, nice to deal with all around! I am really impressed with Radley Acura and their staff! Thanks, Khalid.

Daniel

Oct 21, 2013

Our salesperson, Charles, was great. He was very friendly and helpful, he answered all of our questions and was very easy to deal with. When we arrived at the dealership he had everything ready and had all of the paperwork processed in a timely manner. I would highly recommend doing business with this dealer!

Khalid

Oct 19, 2013

Omar is an outstanding personality. He helped me at a previous visit and I was pleased with his professionalism and personal care. So, I do drive about 40 minutes to service my car at this dealership just because of Omar. This time the receptionist was great and helpful unlike in my previous visit. I come to this dealership with peace of mind and with pleasure. Thank you.

Andrew

Oct 15, 2013

Friendly employees, extremely helpful, knowledgeable and very pleasant. Service department was quick and was able to accommodate me right before the holiday weekend. I was very pleased with the costumer service.

Carol

Oct 15, 2013

after the service was completed, the service writer called and went over the whole car with me. it made me feel comfortable in knowing the over all condition and what i might be looking for in the future services

Peter

Oct 15, 2013

Unlike any other dealership I've ever worked with, the team at Karen Radley Acura worked very hard to get me the best deal possible. The team was very laid back and made the entire experience comfortable and enjoyable. The customer service provided by this dealership is second to none!

Shirley

Oct 12, 2013

Everyone is so friendly and most helpful. I have been going to Karen Radley Volkswagen for more than 10 years. Will continue to take my car to them for service.

Sigrid

Oct 12, 2013

Only what needs to be done is done & done correctly. Darrell McMillion is excellent, friendly, & gives confidence that he is looking out for me.

Alvin

Oct 11, 2013

I really like the quick and timely service that your Acura team provided. I also want to thank Mr. Rick Robertson for always being helpful and being a professional every time I get my car serviced.

Miriam

Oct 10, 2013

Everyone is very service oriented, as soon as I pulled up to the service door, Eagle-eye Carlos greeted me prepared the car for me to check in, assessed the tires and found a small nail in it. Joe checked me in with his very polite and attentive mannerism. I was there long enough to conduct some business while I waited for my car and out I was.

Sarah

Oct 10, 2013

EVERYTHING! I brought my car in to fix my car after an accident I had where the body shop had done terrible repair work. I was working with Joe and Jeremy and between the two of them, they contacted the body shop, the insurance company handling my claim, billed them for work that needed to be done, and took care of everything for me. I'm very grateful and happy with the work. Its also incredibly convenient to be able to use the loaner cars. My schedule was uninterrupted even though it took about 5 days to complete the work on my car. It made the whole experience that much easier.

Linc

Oct 9, 2013

For the 2 years that I have been coming to this establishment I have had nothing but outstanding service provided by Trish Haskins and Rick in the service center. This is the best dealership that I have dealt with in years and one I do not feel is taking advantage of me with the pricing of services. The gentlemen that drive the courtesy drop off have been awesome and definitely polite. Stellar service by them. The older gentleman is always a pleasure to deal with. Its also a shame that Trish Haskins does not work there any longer, she was the best service rep that I and my family have dealt with in 20 years.

Norman

Oct 9, 2013

Omar is always extremely polite, efficient, and truly cares about his clients concerns. I especially appreciate his insight and personal experiences that he shares about his personal Volkswagen. I appreciate having my VW washed when it comes in for service!

Tungi

Oct 9, 2013

Speedy service and fully detailed explanation of work. Top notch service! Darrell McMillion continues to provide a calm and comforting customer environment that keeps people coming back.

Kenneth

Oct 6, 2013

Melvin was a terrific sales person and took time to explain everything to us. The closing paperwork was easy and quick. The vehicle was prepared and ready fro pickup when promised.

Shawn

Oct 6, 2013

Omar is an excellent service advisor, always willing to go the extra step to ensure his clients are happy and well taken care of. He shows feelings and genuine concern not just from a service aspect, but also towards his clients personal personal situations as well. Most of the KR staff both VW and Acura greet you with a smile and always eager to help. Between Omar and the remaining 88% or so of staff keeps me returning for my VW and Acura needs. P.s I cannot leave Osama out either, he is an awesome service technician. Explains what the car needs and how he has resolved any provlem or concern his customers present. Although all the staff isn't always friendly I give KR an A+ because the employees show just how good an organization the KR is.

Chris

Oct 5, 2013

Fast, friendly, and quality service. Omar is always takes care of me as well as the tech and parts manager. They're very knowledgeable and trustworthy and it shows in their work. By far KR VW is top dealer in service based on my experiences with other VW dealerships in my area. I was able to get the tires I needed, mount/balance, and alignment in time toake my emergency trip this weekend. They really empathized with my situation. I don't mind driving from Alexandria to Woodbridge to get my car serviced.

Helen

Oct 5, 2013

We travel to Radley VW (from far upper NW DC) for all of our routine service because we think that Radley is by far the most customer-focused, friendly automobile dealership we have ever known. That's a 25-mile one-way trip for us. We bought both of our Tiguans from Radley. Their Sales Department is a model of what every automobile dealership should strive to be. The same can be said for their Service Department!

Linda

Oct 4, 2013

The customer service that Rick displayed. He called me regularly to update me regarding what was being done to my car, as well as the approximate day my car would be ready to pick up. He also made sure there was a loaner car available so I could chauffer my granddaughters daily to their extracurricular activities.

Ronald

Oct 4, 2013

Amazing sales and finance team. Bob Stull, Matt Nolta, Ryan Poole and Rod Emmons....Amazing team! This is my third Karen Bradley VW in the past 4 years.

Sasha

Oct 4, 2013

Josh Channel (sales representative) was very personable and patient. He answered all of my questions about the VW Jettas I was interested in and sought out information from the service department when unsure.

Y.R.

Oct 2, 2013

This review is for Tom Logsdon who is a new salesman at the dealership. I find the whole experience of purchasing cars to be unpleasant at best, and typically leave dealerships as soon as the gimmicky sales talk starts. Tom was knowledgeable, forthcoming and helpful throughout the process, even at the end when we faced a couple of sticking points in the negotiation. He is the first car salesman in 25 years and 5 car purchases whom I would recommend to friends and family.

Marghi

Sep 30, 2013

Your constant effort to minimize the hassle and time I have to spend dealing with my car is always impressive to me, and extremely important to how I manage my family and my business for the week. And, as I mention in every survey I complete, your personnel treat me and every customer I see in your shop as if we were Warren Buffetts. I even surprised myself when I finally gave up on our Toyota dealership, which is only four miles from our house, to drive 20 miles to Karen Radley for service on our Avalon. I trust your mechanics and your staff. They do their utmost to discover what is wrong with my car and not just put a temporary band-aid on it to get it out of the shop, as has been our experience at the other dealership, and which could have cost us our lives. And this may seem like a small thing, but, to me, and I suspect to other customers, the comfort of your customer lounge for the brief time I am there, the cleanliness and appointment of the bathroom (ladies), and the general cleanliness and orderliness of the dealership is noticeably pleasant. Thank you all for being so supportive.

Diane

Sep 29, 2013

I had no appointment but I was greeted like it mattered that I was there, I was treated as a valued customer, I did not feel as if my "dropping by" was an imposition and...AND they fixed my problem, with no charge! On top of it all, they washed my car, personally returned the car to me, and sent me off like you would a friend! This dealership is great and - in addition - the service department is OFF THE CHART! Thank you for reaffirming my thoughts that I should never buy another car from any other place!

Douglas

Sep 29, 2013

Our salesperson, Doug, was very professional and personable. He was extremely helpful throughout the process. We enjoyed working with the rest of the staff as well.

Joseph

Sep 29, 2013

My service rep Omar is a true professional and very knowledgeable who keeps me informed every step of the way when I bring my vehicle in for service.

Kendra

Sep 29, 2013

Extremely friendly, accommodating and found exactly what I was looking for with a great price and delivered the car to my place after it was ready. Best car experience!

Lisa

Sep 29, 2013

Josh Channel was great to work with and has been very helpful to me throughout my whole car decision/buying experience. I had a lot of questions and emailed him often. He was very patient and responsive. He was able to meet all of my requests which ultimately led to the purchase of my new Jetta! Josh was very friendly and provided great service which made it easy to do business with him and Karen Radley. Ryan Poole who helped me with financing was also great to work with. So far nothing but great experiences with Karen Radley and the staff!! Thank you!!

Cornelia

Sep 27, 2013

My salesman Minks, He was not pushy but very professional and courtesy even when we stop by unexpectedly. He always greeted us with a calmness and patience. Most of all he communicated with my husband and I throughout the entire process.

Jesse

Sep 19, 2013

Very easy experience. Sam Yoymans worked extremely well with us, no pressure. Brian Daniele was very accomodating. Would buy from them again.

bzeigler

Sep 5, 2013

Rick was very welcoming as well as very professional. He handled the transaction very well. An explanation was provided for the extra work that needed to be done.

MarthaF

Sep 3, 2013

We bought this car on line and the internet sales department was very easy to work with. We got a highly competitive price and they handled all the paperwork for an out-of-state registration. They were so responsive whenever we had questions. It was a pleasure working with them.

TheHeathers

Aug 30, 2013

Everyone went out of their way to help my partner and I get into the vehicle of our choice with the least amount of hassle. It was a wonderful buying experience. The one month service was prescheduled and went seamlessly as well. I liked that the salesman recognized us a month later when we came in and took it upon himself to get someone from service to assist us.

CharleyK

Aug 25, 2013

Easy to get an appointment, easy turn-in, available ride home (if needed), car returned cleaned with tires done with armor-all, excellent appearance

Susan M.

Aug 16, 2013

I just purchased my 4th car from Karen Radley Acura. Gerry, Rod and Matt are phenomenal to work with. I have referred friends, family and colleagues and will NEVER make a car purchase anywhere else!

KM

Aug 13, 2013

I had a 2002 VW Jetta station wagon and they were super great about getting me in on a last min when I broke down. The waiting area is very clean and comfortable. The staff, especially my man Darrell, were all extremely friendly and helpful. He explained everything and didn't pressure me at all to buy anything I didn't need. I highly recommend them for VW work.

TeresaM

Aug 13, 2013

This was absolutely the best car buying experience I have ever had. I bought several vehicles from other dealerships but I was impressed by how quickly the paperwork was handled and the professionalism of the staff.

Carlus and Donita Breland

Jul 24, 2013

Rod and April went above and far beyond to get us the exact car my wife wanted at a price that was very fair. Their personal attention to every detail speaks volumes about their personal integrity and devotion to their customers. The Radley Group is very well represented by Rod and April. Our family and numerous friend have purchase several car for Rod and his team and will continue to do so. Great family experience.

Erica K

Jul 24, 2013

I appreciated their ability to assess a situation dealing with credit, lack of down payment and negative equity and provide a sufficient and satisfactory resolution.

Jvigay

Apr 26, 2013

I went to buy the car and I was IMPRESSED. The car was ready, Melvin was ready, Rob was there, finance was ready. Purchase process was smooth and expedicious. Getting to the sale was where the previous problem was. I was not completely pleased that Karen Radley Acura and Radley Acura did not offer the same benefits. EG Radley gives free oil changes which Karen did not, also a full tank of gas would have been nice. I am not sure if I will go there for service since I did not get free oil changes.

Judi V

Apr 25, 2013

I am trying to buy a car and the sales staff has been abrupt and act like they do not want to be bothered, I am going there Friday and hope I can close this deal with as little contact as possible, The car is selling itself and not the staff, I will be driving 2 hours for this sale and if I do not recieve better service prior to sale I may save 2 hours and not go at all.

Renee B

Mar 10, 2013

I recently took my 2008 VW Jetta to Karen Radley Service department for what I knew was going to be a costly repair job. I did not purchase my Jetta from Radley but after reading several wonderful reviews on their service department, I decided to go to them for a second opinion on my car repair need. The VW service consultant, Omar Gardezi obtained a loaner for me and gave me frequent updates about the status of my repair and when the grim news was finally given, I was allowed plenty of time to make a decision about spending several thousands of dollars in repairs or get a new car. Financially, this was not the best time for me to purchase a car but given my daily commute to work, I needed reliable transportation. I was called directly by the General Manager, Rod Emmons to extend his help with my situation and was there to help get me in a new car if that was what I wanted to do. Mr. Emmons even called the VW dealership where I purchased the car to check on any possible service warranty that would help with the cost of my repair. I truly felt they wanted what was best for me. Mr. Emmons was terrific! I have never known of a GM to spend so much time one on one with a customer and work so hard to get them the best deal. From Omar Gardezi in Service, Ryan Poole, the business manager and Rod Emmons, they made this "unwanted" purchase almost painless for me. I was given a very fair trade given what was known about my car's service needs. I decided on a 2012 Acura TSX and I am very pleased with the purchase process and my new car!

PatrickP

Feb 18, 2013

I recently purchased a used 07 Honda Civic Si from Radley. Sales rep was very knowledgeable. Price was great had keys waiting at his desk when me and my wife arrived, we traveled 2 hours and 20 mins to come get this vehicle. Experience was outstanding. Will definitely come back again. note sales rep didnt mention their was a dent underneath of passenger door it was dark couldnt see but its ok i saw it next morning when it was day light but dealership is great

David Wilkinson

Feb 5, 2013

I recently drove down from the very tip of northern Maryland to Karen Radley, and it was worth every minute of the drive. Let me just tell you, they know how to treat their customers. Not only did they have the best prices in the region, but they also had some of the best selection of cars to choose from. From the second you walk into the showroom you are treated like a VIP all the way to the point of you driving off the lot with your new car. I couldn't have imagined my car buying expericence going any smoother. Thank you Karen Radley!

DavidC

Dec 15, 2012

I recently purchased a used Acura MDX from Radley. Sales rep was very knowledgeable. Price was great. Experience was outstanding. Will definitely come back again.

wythsam

Nov 1, 2012

Very helpful and courteous sales staff. I did not buy a vehicle from them, but was interested in a used vehicle they had available at a great price. Bob was extremely courteous and helpful. I would deal with them in any future vehicle needs!

Dave & Anita

Oct 15, 2012

My wife and I have purchased three new cars from Karen Radley Acura/VW in Woodbridge VA - 2006 TL, 2012 Golf R and 2013 RDX. All of our sales and service experiences have been consistently outstanding. We traded the 2006 TL on the RDX after six years and 100K trouble free miles, and received excellent pricing on both our trade-in and the new vehicle. The Golf R was also favorably priced for us, despite most dealers sticking to MSRP on this limited availability model. The Acura Service Department has always taken excellent care of my wife's TL, and I'm sure will continue to do so with her new RDX, both of which she absolutely loves - she is probably an Acura fan for life now! We highly recommend Karen Radley Acura/VW to everyone. Finally, a special 'shout out' to Sal in VW Sales and Trish in Acura Service, both of whom are just among the best to work with. Very satisfied customer.

Skooly E

Aug 3, 2012

Negotiated price over email/phone. Showed up and all went very smoothly. We are very happy!

audi fan

Jul 1, 2012

went to buy a used car and they just didn't want to. they wanted to put me in a more expensive vehicle. when i wanted for one car in specific. they took a hole day to let me know that they would like to put me in a different car. the sales person, and the manager did nothing to sale that car. i didn't understand that. why do you have used cars on the lot? do you want to sale them or not? horrible dealer.

Skoolshewz

Jun 23, 2012

Just bought a 2013 RDX with tech pkg for my wife. Tarek and John were awesome to work with. I worked with Tarek, sales mgr, on the phone and via email to get the lowest price possible in writing. Showed up and worked with John Dow, salesman, as agreed. They gave us the lowest price and no hassle at all. No funny business or confusion. No up-sale tactics. A very positive experience. Worth the drive from MD.

EEJJJ

Jun 14, 2012

This dealership is a waste time. I was looking to buy used TL the saleperson just waste my time didnt want to sell me the car. Managers dont return phone calls. Buyer beware.

G3Travler

Apr 29, 2012

Originally not being able to close the deal on my 2010 Toyota Prius at Karen Radley Acura VW I went back 3 weeks later and found the vehicle price had been reduced to something that would work within my budget. The manager and salesman worked with me to get a fair trade in offer and I now have the Exact Prius I had been shopping for for nearly 4 months. Thank You Karen Radley..