Used Cars for Sale at Kearny Mesa CDJR in San Diego, CA

Christine Kerns

Aug 3, 2021

Top notch dealership. Excellent customer service, trustworthy and excellent communication. Bill Hunter in the service department is a tremendous asset to Kearny Mesa Jeep! We couldn't be more thankful for all his help. He went out of his way to make sure we were well taken care of, understood what was happening and that we were in the loop at all times. We felt very confident and comfortable working with him. Our Jeep is back up and running and we couldn't be more grateful! Thank you Bill! See you at our next service appointment.

Jason Floyd

Sep 24, 2021

Traded in my 2020 Tacoma for the same year Tundra they had on their lot. They gave me a great deal on my trade in and a good deal on the new vehicle as well. After driving the truck for a day, I noticed it had a pull to the right and the steering wheel was not quite centered, from the lift that was on the vehicle. Todd, my sales person, sent me a text to see how the new vehicle was. I explained what I had discovered and he said he would speak with the Used car manager in the morning. He was prompt on getting back to me first thing in the morning. After I explained what is was doing they sent me to get an alignment done at the cost of the dealership. Truck was aligned and works perfect now. Todd and the dealership gave top notch customer service that I have never seen before. I would highly recommend them for vehicles.

M- Hesse

Jan 4, 2021

I had my Jeep Wrangler at the Kearny Mesa dealership service for routine maintenance and a battery failure. Setting up the appointment online was very easy. I had to change the time at the last minute and they accommodated it without any issue. While the car was in service I was kept informed about the progress and received a detailed report of all the findings and recommendations. It enabled me to make a timely decision regarding the repairs. The car was returned on time and in clean condition. Everything had been fixed and the Jeep runs great. I highly recommend Kearny Mesa Jeep and Zachary in particular.

warnie salcedo

Sep 17, 2021

Took my 2021 Wrangler Rubicon with under 5000 miles on to ODO, into the dealership on 16sep2021 so that they could diagnose/repair my concern with factory rear shocks. I don't abuse my Jeep and drive it the way it was intended. Both rear shocks showed visible signs of leakage, looked like a line of dirt or grime running from the shock cover down to the bottom shock bolt. Not a great first impression with the service advisor. He asked, "What's the concern?" I said, "the rear end sags and the shocks look like they're leaking." He responded, "What did you? Both sides don't go bad unless you did something." All this happened even before he looked at the vehicle. He already operated under the premise that I was at fault rather than a manufacturer's defect. There are a lot of reports on the forums that Rubicon shocks leak. They kept my Jeep all day, then I find out the technician reported that both shocks leak, but only the passenger side needs to be replaced. I asked the advisor why only one side. He said that he just goes off of what the tech tells him. Then advisor tells me that maybe the one side is bad enough to get replaced and the other side is not bad yet. Advisor told me that when they send in the bad parts and they are inspected by corporate Jeep, but the parts are determined to be good, then the dealership will get charged for the replacement part. Sounds like the dealership is not trusted to make the right call, and every bad part has to be approved by someone else? The part was not in stock so advisor told me that they ordered the part and to bring the vehicle back when the part arrives, and when the other side gets bad enough to replace, then they'll address the other side. So that's potentially 4 separate visits, that could be reduce down to only 2 had they ordered and replace both sides. That is either a poor business model for customer service, or the dealership is too lazy to make things right.

Sandy Saly

Feb 2, 2021

Just want to shout out Troy at Kearny Mesa Chrysler Dodge Jeep RAM! Thank you so much for all your help with the maintenance and repairs of my vehicle. He probably does not remember a couple years back I took my car in for some maintenance and inquiry on some noises. Troy is always upbeat, full of smiles and so kind. He listened to all my concerns and addressed them the best he could and if he did not have the answers to it he would find out. This last time around with my maintenance again he was transparent per usual and kept me in the loop the entire time. Thank you for such great customer service and being awesome!