Used Cars for Sale at Keffer Chrysler Jeep Dodge Ram in Charlotte, NC

carcycav

Oct 7, 2016

I went in to the dealership just looking to have my Jeep appraised. I knew I wanted to trade it in but wasn't necessarily prepared to do it that day. I dealt with Josh and he was great. Not one of those overly in your face gotta sell you something now kind of guys. As a young single woman walking in to a dealership by herself, I didn't feel like anyone was trying to take advantage of me. I was able to haggle to get the best price and wasn't afraid to walk away, and Josh could tell. He helped me get everything I was looking for. I highly recommend him when looking for your next Chrysler, Jeep, Dodge or Ram vehicle.

Katyg

Oct 6, 2016

My purchase was easy, painless and fun. Heather really helped in the research process as well as helped me find my perfect vehicle. She helped me compare cars prior to the sale and has been in touch after the sale to make sure all was well.

Blakivy

Oct 4, 2016

We had the Best car buying experience with Kim. She is very nice, knowledgeable, sweet and honest lady. Thank you for your patience and kindness you shown our son Miles, he thinks you are very cool. People if you looking for a great salesperson please ask for Kim is "The Best". Rarsheen and I thank you from the bottom of our hearts. Thanks so muchRarsheen, Ivy and Miles

Candace

Oct 4, 2016

Worse car buying experience. They aren't for your family. Myles lied about having repairs made to my vehicle and after many conversations made it sound like it was a hunk of junk because it wasn't new. Joe was an accessory to the lies and Jamin was no help in getting it resolved. So after trying to negotiate with them to get the mirror fixed to adjust to be able to see past the rear of this giant SUV they were unwilling to repair it. At the very most it would have been $550 to replace the entire thing after making over $20,000 off of me that was too much to ask. Run the opposite way or check out Scott clarks they were much better than the so called "Family Store"!

ahuntley02

Oct 2, 2016

Being a first time car buyer the sales employee was very knowledgeable about the product and service that they could offer to make the car buying process less stressful. The finance associate that completed my paperwork made it very easy for me to understand my terms and other offers to make sure my vehicle was covered as far as extended warranties and other warranty options. Throughout the whole process the sales associate and the finance associate were very friendly and helpful. They made the process fast and easy. I would absolutely send family and friends to purchase here. They also have a great follow up process that makes you feel like they still have you on their mind to make sure you are completely satisfied with your purchase. Thanks Keffer!!!!!

WHEELS

Oct 1, 2016

SEE COACH to find the truck you want. Coach helped me to find the truck that I wanted for the price that I wanted. I couldn't be happier with my new Ram 4x4. Coach made the whole experience a GREAT experience without the games the other dealers play! He's by far the best salesperson I've ever dealt with! This is the 2nd truck I've purchased from Keffer AND WON'T BE MY LAST!

MADHOOKS

Sep 30, 2016

Had an amazing experience once again with Keffer Jeep! worked with Kyle Hawkes and he was excellent! All Questions answered, worked to make my purchase as quick as possible! Followed up with me and kept in contact throughout the transaction! Very pleased and happy to once again be driving a new Jeep Wrangler!

Momo

Sep 30, 2016

This is my third time purchasing a new car and Kim made it so easy and simple. They worked within our price range to get us what we were looking for. We even had fast service it felt like we were in and out of there. We would like to thank everyone that helped us out getting in the vehicle that we both love and have dreamed of having. I have been telling everyone about our experience at Keffer!!

Dkrism02

Sep 29, 2016

Kim at Keffer jeep was amazing she made the experience. Dry easy and she worked with me to make sure I was happy this was one of the best experiences at a dealership I have had in a long time I recommend going there and talking with Kim if you do tell her dan sent you

Gloryaz

Sep 29, 2016

I bought a Jeep Compass!! Mike Lewis and the crew are amazing! They took great care of us. Mike was very professional and friendly. He made us feel comfortable with every step of the buying process. I would definitely recommend all of my friends and family to them for future purchases!! And you tooo!! Thanks Chrysler Jeep Dealership Gloria

Erinhewitt

Sep 28, 2016

Anthony Murray was the most out going and helpful person in the entire dealership! He made me a happy Jeep Compass customer! Thanks Anthony !!! All my referrals to you!

Chriss

Sep 27, 2016

Buying a truck can be very stressful and it began to feel as if it was going to be the same thing. JT was wonderful,did a lot of research to get us what we needed. Then we had something come up in our life and we needed another vehicle and he there to help again! We truly thank you!!! I feel bad I do not remember the whole team but everyone was awesome!

JeepWranglerowner

Sep 27, 2016

I had a wrangler growing up loved it but sold it. Finally got back to replacing it and came to Keffer. There I found Will he was helpful and got me all the info I need to make a decision. I ended up leaving in the perfect jeep and now I can relive my youth. Thanks Will.

Mrs.k

Sep 26, 2016

Our time spent with Myles Handschu buying our Durango was an absolute pleasure. The management team, and finance team were great. Myles made it a wonderful experience.

Randy

Sep 22, 2016

I went to commercial sales to buy a I edition ram 3500 when I got it home it was not the I edition it was a standard 3500. Good thing I know the difference between 4:10 gears and 373 gears. I needed this truck to haul 26000 pounds the truck I left with only was rated for 20000 pounds. When I got home I called dealership and told them this was not the right truck and they said you are right that is the wrong truck bring it back and we will get you the right truck. Two weeks later I got the right truck the sales manager told me no worries this was our mistake your contract stays the same. Not true I ordered an extended warranty and road hazard on my original contract. I assumed it was the same contract but it was not. Because the truck I ordered cost about 2000$ more they backed out my service contract after telling me my contract was going to be the same as my original contract so they didn't have to absorb the cost difference. Very shady

Pezzzmann

Sep 20, 2016

Found my car online and dealt directly with Kim. Worked the deal over the phone and they delivered the vehicle to my house. Very easy transaction and felt like I got a good deal as well.

epokrzywa

Sep 6, 2016

Friday evening August 5th, we came and purchased our Chrysler T&C Van from "Coach" Charles Jones. (He previously handled our Ram 1500 purchase a few years back, the reason we came back to "Coach"). He is an absolute delight to work with! We Highly Recommend "Coach" for your new/used vehicle purchase! He came thru in the clutch as he did with our previous purchase! When we arrived to pick up our Van, an item had been taken from the Van that was previously in it. We were assured that Keffer would replace it, by someone else we talked with, however Coach had to step in and follow up to "Make It So"! Thanks again Coach! You rock!

Jeep888

Sep 5, 2016

Brandon at Keffer was very professional and extremely knowledgable about all the features (including the safety) of the Jeep Cherokee Latitude. The whole process was hassle free and an overall wonderful experience. Would Highly recommend Brandon and this dealership. Thank you!

Iancamp

Sep 4, 2016

Me and my wife had a fantastic experience at Keffer Jeep. We had the privilege of working with Will Conner who was the sales and leasing consultant. He took all of his time to make sure we felt at home at Keffer Jeep and helped us to purchase the Jeep that we saw on the Internet. By the next day we consummated the deal. A special thanks also to Jeff Reed in finance who played in two super bowls, Joey Maus the sales manager who made our deal possible and the ever wonderful Myles who taught us a thing or two other than just cars, a very enjoyable person. When you go to Keffer Jeep you are getting a lot more than an auto experience. Everyone there has a story to share to make your trip a wonderful experience. I totally recommend it.

SHAWN LYDON

Sep 3, 2016

Mike was very friendly and not pushy at all. I told him what I can and can't do and he made it work. I got a great deal on an awesome Jeep. Will recommend Mike and Keffer off Independence to my friends and family. Thank you Mike!

ddrago46

Sep 1, 2016

Had a great experience at Keefer Jeep. I was able to negotiate a great deal online. They had my truck ready when I got to the dealership. They actually detailed the wrong truck accidentally but was able to resolve the issue very quickly. I highly recommend Keffer Jeep and its staff.

Angelica Gigi Morgan

Aug 30, 2016

Last month my husband purchased a Grand Cherokee from Willie. We actually had a great time shopping for his vehicle and Willie was the reason why! I had hinted about possibly being in the market for a new vehicle and when I returned to Keffer this past weekend he greeted me with "You're ready!?" I told him what I wanted in a new vehicle and he delivered!! I purchased the Unlimited Wrangler 75th Anniversary and I couldn't be happier! I can honestly tell you that I was speaking with other dealerships, but I didn't get the warm welcome from them that I did with Willie. I would recommend this dealership because its a great experience and Keffer has a great selection! I would highly recommend Willie, because of his positive personality and great sense of humor!-The Morgans

Moojo06

Aug 30, 2016

My experience while in the process of my recent Wrangler purchase was great. Will Conner was patient, knowledgeable and extremely pleasant to work with. Everyone at every phase was considerate and non judgmental. I had a hard figure that represented the perceived value I was looking for in my Jeep and Will worked diligently as if he was my agent throughout the process. In most business deals it takes time, patience and compromise. I can certainly say that I always felt we would get there and never once did I consider looking elsewhere. This is my second vehicle in the last 2 1/2 years with this dealership and they are top notch always putting the customer first. They have repeatedly warned my business as well as my trust.

brittany.b

Aug 28, 2016

Every time I shop for a car I worry that it will be a long process and it brings back bad memories. Well, I can say working with Ji Bellacera made my car shopping experience a real joy and I got the car of my dreams with a fair price for my trade and my new car.

minivandave

Aug 28, 2016

While I was getting my T&C serviced. I wandered over to check out the new Pacifica. I was interested and General Washington began to tell me all about the new Pacifica. He really knew the all the improvements Chrysler had incorporated into this car as well as the old things like " stow & go" that he knew I liked. I had dealt with General in the past and had a very good feeling about dealing with again. He was very patient with my many questions.After a test drive I was hooked. The sales and financial people at Keffer are outstanding an go that extra mile to satisfy their customers.A really good experience and I am delighted with this car. This makes the third car I have purchased with the help of General Washington and I highly recommend him and the Keffer dealership. That includes the sales,financial and service departments.

Kimberly7398

Aug 24, 2016

I had the day off and decided to visit the Keffer Dealership to view a Jeep Wrangler I had saw online. When I arrived there I didn't see it on the lot. Unfortunately, it had been sold. I immediately thought I would go back home and surf the web for more options. Willie, approached me and drove me around the lot to find a vehicle comparable to what I was looking for. I didn't see my "dream car". Just as I had given up, Willie took his time and was able to provide me with a new Jeep, off the truck and work with me for a great interest rate and very reasonable payment! Willie rocks!!!

SIWEI MA

Aug 24, 2016

Bought the car two months ago, not too much to complain about the car and that's why I still leave them 1 star.Worst after sale service I have ever seen or heard.1. The next day I signed the sale contract, they brought me a car with the tie pressure lights on and said " the light should turn off after driving several miles, and if it's not, I have to go to the Honda dealership". I was like xxx, but still I drove the car away hoping the light would turn off itself. And of course, it didn't turn off. I called the sales person's number 4 times, it was picked up the third time. And as soon as he heard my voice, he hang up the phone, and my number is blocked. I was like xxx. I drove back and asked the mechanical person there directly, luckily they figured it out and fixed it.2. Today, I had some problem about tax and registration. I called their service number 3 times. Every single time, after I explained my problem, the lady just transfer my calls without saying anything, and after transfer, no one ever picks up the phone.I don't like to give bad comments, but this after sale experience is ridiculous. I would tell every friends about it and please go shop there if you want bad after sale service!????

Tyler1572

Aug 23, 2016

My grandma was in need of a newer car. Keffer had a vehicle that matched what she was looking for, but is about a three hour one way trip from her house. We were able to get all of the price negotiations done over the phone, and had the car held for us without any issues. Any issues we after arriving at Keffer were handled by the salesmen. Overall a painless process

gcolme01

Aug 23, 2016

My wife and I went to Keffer dealer in Independence, we were greeted by General Washington a very nice gentleman, who took time to help us through our car buying experience. Excellent service

KWR

Aug 21, 2016

My husband and I went in to Keffer CDJR without an appointment to test drive a new 2017 Pacifica minivan. We had to wait just a short while, and then a sales manager introduced us to Stacy Parham. We could tell pretty quickly that he's very knowledgeable about Chrysler vehicles as well as the competition. I had a postcard for a $50 gift card with a test drive, and Stacy took care of it when someone else originally mixed it up with some other promotion. Stacy was thoughtful to show us a number of features before we got rolling on the road, funny, easy going, professional, and patient with our questions. We never felt rushed or pressured. After the test drive he impressed us even more with his knowledge and research of Dodge Ram trucks and their competitors' vehicles as well. When it comes time for us to purchase I would not hesitate to come back to Keffer and work with Stacy. I would also recommend him to anyone in the market for a Chrysler, Dodge, Jeep or Ram.

vc

Aug 20, 2016

From the beginning to the end, the experience was terrific. Every question was answered and he had a great attitude throughout the whole process. He made us feel like valued customers. I would definitely go back to Keffer Jeep, Ask for STACY!

TBethea

Aug 16, 2016

I had been in search of a vehicle for weeks now. It was beginning to be a bit overwhelming as I had just relocated here from Florida and was focusing on getting acclimated to my new job. I filled out a loan application online and within hours, Frank reached out to me about my approval. I told him that I had meetings throughout the day so that if he would work around my schedule, I'd be able to stop by today. He agreed. I came on my hour lunch break to start the process and then went back to work. While I was at work, Frank and his team was closing the deal with a bank. When I returned to the dealership, all I had to do was sign the paperwork and drive off in the car of my dreams. Frank was an answered prayer!

BRUCE THOMAS

Aug 16, 2016

We had a great experience with Kim E. & Brandon M.!!! Great service and they both help us to get in the car we wanted! 2016 Chrysler 200 ...Love it

Dan12345

Aug 16, 2016

It was a pleasure working with this dealership. Everyone was friendly and helpful which made the purchase much easier. I recommend them for your next vehicle purchase

Cm23292

Aug 14, 2016

We had the pleasure of working with General Washington Jr. at Keffer Jeep. He was very attentive and courteous. He did not pressure us and worked hard to get us the car and deal we wanted. He was very knowledgeable and shared important information about the Jeep Wrangler we were considering and eventually bought. If you want a Jeep go see the General.

Moran422

Aug 12, 2016

Jack Maus was a great salesman. My experience buying a new car was a breeze from the minute I walked in the door. With in an hour I was purchasing my new car. Thank you Keffer for making the car buying process so smooth!

nosequels

Aug 10, 2016

Frank was a GREAT salesman!! Easy to talk to an honest with how things were. Even though he is a Steelers fan, he is my type of person let alone salesman. Wen above and beyond for me and that shows a lot in his character. I recommend him to anyone.

knigho2

Aug 8, 2016

Our experience with Keffer Chrysler Jeep Dodge Ram was excellent. We have been car shopping for about a year and finally decided on the Jeep Grand Cherokee. We live in Virginia and our sales person, Frank, was very good to work with. Communication was great and he helped us through the entire process. We will definitely work with this dealership on our next purchase.

aymack413

Aug 6, 2016

Embarking on a major purchase is very stressful to say the least. General Washington, Jr. (yes that's his real name) gave me the tools I needed to make an informed decision and was VERY patient. NONE of that fast talking "hurry up and buy" mentality. Put me in the perfect vehicle!!!Thanks General

Abraham lincoln

Aug 5, 2016

Went in to the dealership to check out a couple of jeeps, but wasn't planning on getting hooked. Worked with frank who showed us around and answered my questions. After a test drive and a friendly back and forth on pricing, I was given a deal I literally couldn't say no to. All in it was maybe a 2 hour time frame, and was honestly the best experience I've had at any dealership while buying a car.

Jlgreen7

Aug 2, 2016

Mike Benjamin was very helpful the entire process. I live 1.5 hours away so he helped with get all the information and pictures I needed for the car so I could decide if I wanted to drive that far to look at it. He went out of his way to help me. Jeff Reed in finance also helped me out a lot! He sent me a proposal over my phone and helped me to get an idea of what I would get the car for. He also gave my fiance an autographed picture of himself since he played football for the Steelers! Which made my fiance's day! Both very helpful and nice.

Ellen

Aug 1, 2016

Will listened to what I was looking for and didn't try to talk me into something different. He brought the car that closest matched what I was looking for and made great suggestions on what would work and what I might not need. He knows customer service!

lwalts01

Jul 31, 2016

Great place with an exceptional sales person. Krystle has been awesome to work with. She has helped my husband and I both buy new jeeps in the last five months. I would highly recommend checking out the dealership and talking to Krystle!

Kay

Jul 30, 2016

Sydney was great with following up and keeping me informed from day to day. Thank you so much for reaching out and getting us the jeep we wanted! Thanks a lot Sydney!!!

new jeep owner!!!!!!

Jul 29, 2016

I went in to look and found the perfect car. Thanks to Will Conner and Shaun shore for making it happen and making the process very easy to do.

M.aly

Jul 26, 2016

I walked into the dealership just looking around but left with a new jeep for my daughter. The two guys who help me find her car were amazing! Great customer service from both of them. They made sure that they could help us out in any way possible. Definitely will return later to purchase another car.

carol johnston

Jul 25, 2016

Jim B, was very helpful in the purchase of my car. I will recommend your dealership when I can. I love my beautidul CHEVY. Thank you. Carol Johnston

Sandigirl73

Jul 22, 2016

I drove over 2 hours because they had such a great selection. Frank was extremely helpful in helping me narrow down the perfect vehicle for me. Would definitely recommend my friends and family. Well worth the drive.

Overland

Jul 18, 2016

I'd rank our experience as good. Our salesperson was passionate about providing good, professional service to us. The finance process was easy and quick. We had a short time frame to buy the vehicle; and the team went out of there way to deliver our car on time (detailed with a full tank of gas).

gary and lynn marder

Jul 18, 2016

Kim made our recent purchase quick, easy, and painless. She is honest, genuine, and worked hard to make sure that we had a positive buying experience. My daughter loves her "new" pre-owned Jeep. We highly recommend Kim if you are looking for a Jeep!

Martiquia1

Jul 16, 2016

Frank was awesome. He was patient and helped every bit of the way. He made sure I was happy with my purchase and everything was hassle free

Cwsurratt

Jul 15, 2016

Very friendly people and easy to work with. Frank was down to earth and personable. Told him exactly why I was looking for and he found my cars right away.

ckmon86

Jul 14, 2016

Worked with me and did everything they could to get me in the Car I wanted. GREAT CUSTOMER SERVICE. I highly recommend Frank Camarda if you choose Keffer Dodge!!!

ScubaFlyTerry

Jul 13, 2016

Thanks General Washington Jr! This was an awesome buying experience! It was my first time buying a brand new vehicle and after dealing with used car dealerships I was apprehensive until I talked to General Washington Jr. He was very professional, calm, and just made my purchase experience very easy and hassle free! General Washington Jr answered all my questions and worked hard to get me all the incentives and rewards I could get. He went over every detail of my new 2016 Jeep Grand Cherokee inside and out! He was 100% on-point!! I highly recommend purchasing from Keffer because they really did beat everyone else's prices! I got to meet the whole team there including Joe Maus, and Jeff Reed. Jeff handled all my purchasing paperwork, warranty, and my check for my trade-in too! Everyone there really made it a very pleasurable experience with no hassles or pressure. I highly recommend you look them up and call General Washington Jr for a test drive!

Her1535

Jul 12, 2016

I thoroughly enjoyed my experience at Keffer Auto thanks to JT! I am very pleased with my purchase and I wouldn't hesitate to take them my business if I'm in need of another vehicle. Great customer service by the sales rep. He was very knowledgeable and wasn't "pushy" at all.

HD

Jul 11, 2016

Great buying experience and great car. Very fast service. I would recommend Keffer chrysler jeep dodge ram to anyone considering a used or new car.

Sonya1234

Jul 11, 2016

Megan Ernest was the perfect seller, she is a great asset to your company. She went above and beyond to make the process easy. Wonderful experience!

Jill and Mike

Jul 10, 2016

My husband and I recently purchased 2 vehicles from Keffer. We had the pleasure of working with Bob McChesney as our salesman. He made our purchases a wonderful experience and we will never go any where else to purchase vehicles in the future. Bob even went as far as bringing the vehicle I wanted to look at to our house. Thank you Bob and Keith in finance and the service dept for an outstanding job.

cts5150

Jul 9, 2016

3rd car purchase upgrade here. I won't go anywhere else EVER! Mike Turner and Nicole Zimmerman. The Best Ever! Love This store and people!

Jnuhfer1

Jul 3, 2016

Ben and frank were so helpful getting me into a ram truck I liked and could afford, overall a great experience I would definetly recommend them to friends and family

LN

Jul 2, 2016

Brandon Melendez helped me to find my first truck which i have been waiting for a while to purchase. His customer service skills and patience exceeded my expectations. My next car purchase will definitely be through him and Keffer. Thanks again Brandon!

MicheleLPV

Jul 1, 2016

Upon exiting my car, I was greeted at the door. The sales professional, Michael Benjamin, showed me to a seat and asked a lot of questions as to what I was looking for, price range, and trade in. Before long, we were test driving a Dodge Journey.,. Once I had decided, I met with financing and then set up my payments. Everything was easy and seamless .. Nice and friendly. I would highly recommend Keffer for your next purchase.

salber,mary 0312

Jul 1, 2016

Great customer service, sales man Frank was very accommodating and personable. Was expecting the experience to take all day but got exactly what I wanted in a surprisingly short amount of time. Would greatly recommend this dealership and even though I enjoyed my red journey I really love my gray one. Thank you again

Erin Delph

Jun 30, 2016

Willie is great! My husband and I had become very frustrated with the whole car buying process when we started looking for a new Jeep Wrangler. Willie changed all of that. Willie was a lot of fun and the whole Keffer family seemed to feel like just that, family/friends. Everyone my husband and I came in contact with at Keffer Jeep was extremely courteous and helpful. This is by far the best car buying experience I've ever had! Thank you Willie!

janice

Jun 29, 2016

got a new van from Will, He was a pleasure to the work with. He even Helped me drive my car home when I couldn't drive two cars, When you go to Keffer ask for Will Conner he will go above and beyond to get you the right vehicle at the best price.

Trina145

Jun 28, 2016

This is the best car buying experience I have ever had by far. My salesman General Washington listened to what I was looking for in a vehicle and showed me what I ended up purchasing. He actually listened to the price I was looking to buy and we were able to come to an agreement that I was happy with. The finance guy Joe was great as well. I like dealing with people that are straight up and these guys here were great. I would definitely go back when the time comes.

Jedidah

Jun 27, 2016

My mother went here about a year ago to buy her new Jeep and they treated her like family. She drove away fully satisfied, not feeling like she was pressured into buying upgrades of this and that she didn't need. She goes here regularly for service on the car and again is treated like family. When I was ready to buy my first car, she fully recommended I shop here, and I'm glad I did! I drove off the lot in a new Wrangler and I have no complaints.

Drprice1954

Jun 24, 2016

Went to Keffer dealership to purchase a 2016 Dodge Durango Willie Hailey met me at the door and took me right out to show me exactly the vehicle I was looking for. Very happy with the final cost of the vehicle. Willie was very helpful and knowledgeable about the new Dodge Durango. Highly recommend going to Keffer dealership and see Willie about a new vehicle .thanks again Willie

Chairman123

Jun 17, 2016

I found the car I was looking for online, went in and 2 1/2 hours later had purchased the car with trade-in and was out the door. Very efficient and good experience.

Samantha Shillingburg

Jun 17, 2016

My experience at Keffer Jeep was amazing! Seriously the best car buying experience! I recommend everyone to go see Xavier for the best deals in town!

Jeep

Jun 13, 2016

I want to take a minute to say how wonderful the customer service was I had today from Krystal and Michael . They both went out of their way to make things easy for me and I truly appreciate how they also took so much time with me .

Mary Anne

Jun 13, 2016

No need to shop around-- with Kim's winning combination of genuineness and professionalism, she made our car buying experience our best ever! We look forward to working with Kim again in the future.

dafish2

Jun 10, 2016

Frank was great! He was very knowledgeable and got me in the car that I wanted. I would highly recommend visiting Frank to find what you are looking for.

Jaws

Jun 10, 2016

I've been looking for the right Scat pack challenger for months. I called Frank Canarda on a Saturday about mine and bought it on Thursday. The deal was great and so was the interest rate.Very knowledgable fellow and Frank helped my wife on a follow up issue on Friday. All problems solved.

Watrous Family

Jun 10, 2016

My husband and I went and wanted to buy a new Jeep renegade, Willie couldnt have been a better salesman, he answered all our questions we asked, he always answered his phone when we called about questions, he helped us tremendously. He would always try and get us in and out when we came in. We are now the new owners of a 2015 Jeep renegade, thanks to Willie!! Definitely recommend going to Keffer Jeep and Dodge on Independence.

Rmck77

Jun 8, 2016

General Washington was out to help me within a minute of me arriving. He listened to what I wanted and what I could afford, and quickly worked to make it happen. I would highly recommend General, and Keffer Jeep.

jason4406bbl

Jun 7, 2016

My car buying experience was second to none my sales professional Brandon Melendez and Michael Turner were great they spent a lot of time with me I had to special order my Dodge Challenger R/T Scat Pack to get it exactly how I wanted it . Brandon kept me up to date on the order . Joey Maus in finance was great . The Family Store is not just a slogan they really mean it and live up to it through the entire process. Thanks so much everybody I love my new car.

Yard dog

Jun 5, 2016

Great buying experience no sales pressure great jeep sales and manger work with us to get the lowest interest rate dealership was a a all around good experience

Slg165

May 31, 2016

Purchasing a new vehicle always tends to be such a tedious process, one that I typically dread, but I had the pleasure to work with Xavier Almonte, my salesman, who made the experience seamless and non-stressful. He was not pushy in the slightest and extremely knowledgeable in all of the specs of the cars I was interested in. I could not be more happy with my Jeep Wrangler and definitely reccomend asking for Xavier for any of your car needs!

jamie1

May 29, 2016

I worked with Shaun and Willie to purchase the Jeep Wrangler I've always wanted. The lot had a great selection and the guys worked with me to get the best deal possible! They were great!

brittany.b

May 28, 2016

I am a new car shopper and was really nervous that I would be taken advantage of but I can say that my experience, thanks to Jim Bellacera, was fantastic. I can only hope all of my experiences will be like the one with Keffer Jeep auto and sales people like Jim Bellacera.

Moone Family

May 26, 2016

General Washington showed great knowledge of the Grand Cherokee and was extremely professional throughout the sales' process. Matt Knight was also equally professional and clearly explained the financial terms of our purchase. Highly recommend both of them as well as the Keffer dealership!

Robby1

May 26, 2016

This was one of the smoothest and enjoyable experiences I have ever had buying a new car. Usually these things occupy a large amount of time and effort but General and his staff made the whole thing very seamless. I am very happy with everything and I highly recommend Keffer to anyone interested in purchasing a new vehicle. Thanks to all!

Kaitlyn

May 24, 2016

I went to the Jeep dealership in Gastonia, It was an awful experience - I showed them the internet ad for Keffer Jeep in Charlotte and they said they will never give you that price! and I almost gave up on getting a new car- my sister said lets ride to Charlotte! Willie and Shaun at Keffer made me feel special, very patient and kind and they gave me the price They had advertised and through in some perks!! Thank for a great experience!! I will be shouting go see Willie and Shaun at Keffer Jeep

jeep321

May 23, 2016

This is such a great dealership! Everyone is so friendly and helpful. Loved my experience there and would definitely recommend it for anyone looking to buy new or used!

Michaelericparks

May 23, 2016

I was very happy with my experience at Keffer Chrysler Jeep Dodge & Ram, and I really like my 2011 Kia Forte. Will Conner was a huge help in getting me through the process and answering all my questions, and my experience was nothing like the high-pressure situations I've experienced elsewhere. Matt Knight helped explain the process to me very clearly and made sure I understood everything I needed, as well as working with me to get everything I needed at a good price. They helped me find a down payment and monthly payment plan that worked for my situation and allowed me to leave with a great car. Will went above and beyond in helping me, even taking my new car to go get gas (picking a spot that made my commute home much easier) and offering to have my rental car I was driving returned where it needed to go so I didn't have to have a friend come pick me up. It was a great experience. I was concerned this was going to be just another headache in trying to get into a new car after getting into a wreck, but Keffer and Will really helped bring a bad few weeks to a happy close. Thanks!

Warrior9012

May 22, 2016

Went in to Keffer to buy a Hummer and spoke initially with General Washington online about the vehicle. He was immediately available showed us the vehicle and made sure everything was in working order before we even test drove the car. Came back, time to discuss numbers and we were faaarr off on the price I was willing to pay. Lets just say the customer service and the attentiveness with the follow up after a deal could not be made was AWESOME!! We came to a deal and now I am a happy customer and will recommend Keffer to my friends as a great place if you are in the market for a car. (Go See General Washington...Awesome Sales person and very nice!)

Rich46

May 17, 2016

We purchased a new 2016 Jeep Grand Cherokee at Keffer Jeep. I can' t say enough about this buying experience and Kim Erickson. From the moment we shook hands with Kim to when we drove our new car away we were extremely pleased with her knowledge of the Jeep products and to meeting our requests. It was like buying a car from a good friend. Everyone at the dealership was professional, courteous and knowledgable especially Kim Erickson never pushing us into something we didn't want. I give Kim the highest score as the best car salesperson I have ever worked with. The next time I need another vehicle I will definately go back to Kim.

mgm490

May 9, 2016

I purchased a Dodge Challenger Scat Pack, and worked with General Washinton. He was great to work with, and I would highly recommend both Keffer and General Washingon!

britt_barnette

May 6, 2016

My dad and I stopped by keefer jeep Chrysler jeep dodge and Ram last week looking for a Jeep Wrangler and we had a wonderful man come and help us out by the name of General Washington he was very helpful because a week later we came back and purchased a jeep renegade!

kabbott6

May 2, 2016

I highly recommend this dealership to anyone, I've never felt so welcomed, nor helped in purchasing a car before. Pleased with the help received.

BallroomDancer

Apr 25, 2016

I contacted Brandon Melendez because he was referred to me. I received excellent help when trying to decide which vehicle was the right one for me. We looked at 3 cars in my price range, discussed the difference in price. He worked within my budget to help me purchase my car.

JennRule

Apr 23, 2016

Kim Ericson and Matt Knight were wonderful! SlThey were helpful, knowledgeable and fun. I was treated with respect from the entire team and was not yanked around like other car dealerships do. I highly recommend working with the team at Keffer Jeep!

Alex M

Apr 22, 2016

I recently purchased my first new car here and the entire experience could not have gone better! Will Conner called to set up an appointment a few days before my visit and during that call we spoke about leasing Jeep Compass. He explained to me a special they had going on and what my price would be. When I came to the dealership that following weekend, the specific Jeep that we spoke about was waiting for me right in front of the store and the entire process went so smooth unlike any experience I had ever had at a car dealership. He came back with my final price which was exactly the same price he told me over the phone and then I met with Shaun Shore to finalize the financial details. Both Will and Shaun made my first new vehicle purchase experience so easy and simple and I can't thank those guys enough!

wolvesfanjackson

Apr 14, 2016

Nicole Zimmerman was fantastic to work with. My situation was probably not the easiest because it was over a month from my initial meeting where we selected the car to the day of actually completing the deal - but Nicole was amazing the whole time! She never put any pressure on me, was very patient and understanding, and made sure the vehicle I wanted didn't go anywhere! Definitely made the experience so much better. Very thankful for her commitment to customer service!

MiSzabo

Apr 11, 2016

Decided after years of wanting a new car and aJeep to boot, that I would pull the trigger Saturday....5 hours later I drove off with my dream car. Thank you Kim for everything!!!

Patkubasiak79

Apr 10, 2016

On the recommendation of my brother, I decided to check out the Keffer Dealership. He has never steered me wrong (pun intended), and this was no exception. Brandon was as efficient as he was knowledgeable and made what can be a painful process quite the opposite. Without giving me the runaround he was able to put me in a new Renegade that I drove off the lot the same afternoon. Lauren in finances also contributed to the expedition of the acquisition. Overall, there was no sense of pressure or awkwardness that is generally associated with these situations. I fully intend on maintaining my relationship with the dealer while prodding my own friends in that direction.

Chele

Apr 7, 2016

The dealership was concerned about my needs and request were met without a problem. Brandon was very patient and unwavering to our many phone calls and requests. Also he and Richie was very thorough through the entire process.

Lisa L

Apr 5, 2016

Will at Keffer was great - he went above and beyond. He was patient, honest, fair. Our problem was solved - highly recommend this dealer! Thank you Will!

Elizabeth M

Apr 1, 2016

My boyfriend and I recently purchased a new vehicle from Keffer. We were crunched for time as he is in the service and I am in graduate school so finding a weekend day we are both able to go car shopping is almost impossible. We walked in the dealership not completely aware of which vehicle we wanted. Our dealer specialist, Jim, walked us through different vehicles that fit our price range and need. We decided on the Dodge Journey; the decision process was easy with Jim explaining the differences every step of the way. My boyfriend has a lot of equipment and is a larger guy so we needed an affordable vehicle that would fit our needs. Once we decided on our Journey, our negotiation was then quick and even fun. We did not think we would be able to purchase a car in just one day, but with Keffer it was easy to! We drove away with a vehicle at a great price that day! I would highly recommend to anyone looking to purchase a vehicle.

jess123

Apr 1, 2016

My experience with purchasing a new vehicle at Keffer was truly amazing! I say this because of the excellence in customer-service, professionalism, and efficiency I noticed while I was there. Moreover, Krystle Hager, a caring, diligent, and professional representative of Keffer, made my experience virtually stress- free and seamless. Thanks to Krystle, I was able to feel comfortable and that made the car- buying process a breeze!

ladyzymmz

Apr 1, 2016

Nicole & the Keffer team have gone above & beyond on this one! We were playing around with the idea of custom ordering a 2016 Plum Crazy Charger Scatpack, we are in love with our 2006 "Top Banana" r/t Charger. We finally agreed to order our "dream car" , only to find out Dodge stopped production. Nicole didn't let that stop her, she & Christian searched the US & found THE car for us!! It's everything we wanted plus!! A huge Thank you to the Keffer team, you are awesome!!

Duke Fan

Mar 30, 2016

Sydney and Earl did a great job of getting me into my new Jeep Patriot! They both did an amazing job. They made it work for me and made sure I was happy. Thanks Sydney and Earl!!!

HarleyOHBob

Mar 28, 2016

I bought my 2012 Challenger RT from Pierre a few years ago. When I was ready to upgrade I didn't hesitate to give him a call. I live far from the dealership so Pierre did everything over the phone and through email. He found exactly what I wanted 500 miles away and beat everyone's price on similar cars with less features. I was in out of of the dealership in about 40 minutes. I'd recommend anyone that wants a hassle free experience or don't have time to sit at the dealership all day to see Pierre

Marie1315

Mar 26, 2016

This was my first time purchasing a vehicle, and Stacy was an outstanding salesman. He was attentive, had no problem answering all of my questions, making sure I stayed in my price range and also made sure I left with a brand new car! I would definitely reccomend.

JeremyD738

Mar 23, 2016

Mrs.Zimmerman was an amazing help and very personable. Everyone was very friendly whether I delt with them directly or they just greeted me passing by.

Jdk005

Mar 22, 2016

Best dealership experience I've ever had & left with a beautiful 2016 Jeep Wrangler Unlimited Sahara & was extremely please with the customer service throughout this location!

Lisa

Mar 22, 2016

Very responsive; returned calls quickly; NO GAMES; honest, open and transparent about the price and deals available; friendly; respectful of my time; did as much pre-work over the phone as they could so I knew going to the dealership wasn't a waste of time; Once I got there, had a deal done and left with car in just a few hours; BEST price and BEST trade-in (I know because I did shop around); BEST car buying experience ever, and I have bought many cars! I feel like I made friends with this dealership family, and will absolutely buy my next car from them! Have already recommended to neighbor looking for a jeep too!

Kerry P

Mar 14, 2016

I went to Keffer looking for the Promaster City Wagon to drive. I had driven this same vehicle in the Tradesman platform but that vehicle proved to be a bit road noisy for my liking. So, I decided to try the Wagon platform. These vehicles have the second row of seats (foldable), a full length headliner and some key paneling in the cargo area. I wondered with these add-ons if the road noise (freeway/interstate) would be the same or less. Turned out to be much less. A lot less. It was going to be the Wagon for me. At this dealership, the Coach (aka Mr. Charles Jones) was the salesperson who helped me. He was very easy to talk to and not an aggressive salesperson. He knew his vehicles quite well and the couple of questions I had about the electronics that he wasn't completely familiar with he found the answers and relayed them back to me. Thank you Coach for your excellent service.I did not buy the wagon I drove at Keffer. It did not have all the features I was looking for. But if it had....the Coach would have been the man I would have been most happy to deal with. Hands down!Kerry P, Charlotte, NC

sgreer

Mar 9, 2016

It was a pleasure working with Kim Erickson. My husband and I had a specific car in mind that we want and it wasn't on the lot, but Kim went out of her way to find the exact car that we wanted. I highly recommend working with her!! We absolutely love our new vehicle!!

dolimight

Mar 7, 2016

I was/am very pleased with my selection. Thanks to sales rep. Willie Hailey for his professional and greatly needed help. I would recommend him highly.

pateyer

Mar 5, 2016

I had been shopping around for a Jeep Wrangler for some time, I knew between my financial situation and a trade that I owed a lot more than it was worth getting into a new car would be a challenge. My Sales person Nicole Zimmerman and Business Manager Matt Knight took on that challenge, Nicole was extremely helpful, she listened to my needs and never pressured me, she had great product knowledge and truly represented the "Family Store" brand. Matt was upfront and honest, clearly explained my options and worked hard to get me the best price for my trade and the lowest price on my new vehicle, before I had a chance even to try to negotiate, Matt had the deal done at the payment and price I needed to be, it actually took longer to wash my Jeep then work the entire deal, pretty amazing. I love my new 2016 Jeep Wrangler Willys Wheeler and strongly recommend heading to Keffer Chrysler Jeep Dodge Ram and seeing Nicole and Matt. Pat from Mooresville NC

ALtitude

Feb 29, 2016

Love my new car thanks to Will Conner and Joey Maus. Thanks for making it all possible. Boe loves the sunroof and riding with the windows down.

Jennifer Pulgarin

Feb 29, 2016

Joseph was very professional, knowledgeable, and sincere. We were very pleased with this e pertinence & think he got us the best for our money. We love our new car.

Huntley, Carmaie

Feb 26, 2016

Stacey & Matt were great. They were very professional and delivered on everything I was told. I feel really good coming back to Keffer, Jeep, Dodge & Ram. I can truly say I am a satisfied customer.

Therealdb

Feb 26, 2016

My experience with car salesman Richie Carter has been great. Richie has been very helpful. The first sales person I spoke to by phone was not helpful and said that he would call me back but he didn't. Richie called me and from the very beginning was helpful and worked hard for me to help make my deal happen and has since helped me with my car when I needed it. If you buy a car here at Keefer ask for Richie. He will do his best to help you!P.S. I gave the dealership 4 stars mainly due to Richie.

Florida fan

Feb 25, 2016

We drove all the way from Florida to look at this car and ended up buying it. Other than the price online being incorrect, we ended up working out a deal and we're happy with our purchase. The car was everything they said it would be and more.

Happy Jeep Owner

Feb 25, 2016

Willie is one of the best salesman I've ever worked with, and I've owned probably a hundred cars. Very patient with me, it took me a week to get the deal done as I worked to get everything the way I wanted it on my custom Jeep. He followed up ever day to be sure everything was good. Thanks for the great sales experience and even better deal.

Hemi

Feb 25, 2016

I was very pleased with my experience. My salesperson Kim was very responsive and helpful from when I took my first test drive to when I signed the final contract. She also gave me several alternative choices to find the exact car I was looking for!

RamFamily59

Feb 23, 2016

Just purchased new Ram 2500. Mark was an excellent salesman. He was very professional, and did not put any pressure on me to purchase the truck. Worked with me to find the perfect truck. I would highly recommend him.

Judy Jeep

Feb 22, 2016

I was able to preselect the vehicle that was interested in online and preview the vehicle features, view exterior and interior photos before ever setting foot on the lot to view and test drive it. They explain some of the features as I test drove it and it was quick and easy to completed the buying process. The staff was friendly and outstanding in their service.

lawsonsmom

Feb 22, 2016

I have heard horrible stores about how buying a car can take the whole day! I've been excited about buying my new Wrangler for so long now and Kim made it so much fun! She was more than knowledgeable about the vehicles there and she went out of her way to make sure I was happy and getting everything I wanted in my new Jeep.I'm so grateful I was sent to her when I went in ready to finally purchase my Jeep. Kim was very professional and I couldn't have asked for a better experience!

AndreaSwanick

Feb 19, 2016

Our sales guy, Richie, was awesome - very personable, knowledgeable and accommodating. We had an issue after the sale and it was handled quickly and professionally.

AndreaSwanick

Feb 17, 2016

Purchased a used car from them and it was in the shop 3 days later. They fixed it, however they REFUSED to return any of our calls to discuss what our options were. Which left us with only one option - to pick up the car they had "fixed". Their shop worked on the car two days prior to our purchase and were obviously unable to fix the problems then. So why should we put faith in them that they fixed things correctly the second time? Maybe the car is fine now, who knows. Either way, they have horrible customer service.

Jessica C

Feb 17, 2016

We had an excellent experience throughout the whole car buying process! General Washington greeted us upon arrival and was very attentive, professional and friendly. He really listened to us and understood what we were looking for in a Jeep and took the time to walk us around the lot, discuss available options and test drive to ensure we were 100% satisfied with our decision. We love our new Wrangler and how smooth the process was from start to finish! The entire staff was friendly and knowledgeable. I would highly recommend going to Keffer CJDR and seeing General for your next car purchase.Jessica C

Bmoore3

Feb 16, 2016

They did a great job helping me buy a car. They were professional and very helpful. Que Jackson did an excellent job. My overall experience was great.

Brandon from Matthews

Feb 16, 2016

Thank you for once again getting me in and out as quickly as possible. Donnie, Priscilla, Mandy and Ryan are the best in the industry.

Prandolph

Feb 16, 2016

Generally a positive car buying experience. Lengthy process, knowledgeable employees, friendly staff. There to meet your needs and negotiable on everything. Would recommend to anyone.

Willys

Feb 15, 2016

Started out looking at a used jeep then called Quantrez Jackson about a new jeep instead. He had paid such close attn when I was looking at the used jeeps...picking up on exactly what I was looking for that when we returned to look at new jeeps he had keys in hand for the perfect jeep for me! It had everything I wanted and had the look I wanted. Made the buying experience easy.

robandadrian

Feb 12, 2016

My credit was less than perfect so I thought I would only be able to get a pre-owned car but Brandon and Shawn went above and beyond the call of duty to make sure I walked out with a brand new car. Everyone was very professional. Would definitely recommend this dealership to all my family and friends. A big THANK YOU to Brandon, your attentiveness and professionalism was greatly appreciated!!

Bellethanku77

Feb 9, 2016

Will and Lauren were very, very friendly and helpful on this big decision for my husband and I we appreciate everything! Thanks, The Bell's

andrea b in nc

Feb 4, 2016

I felt like a valued customer from the beginning - each person that I came in contact with offered to help or acknowledged me in some way. My sales person (Jim Bellacera) was honest and straightforward and I didn't feel pressured to buy what I didn't want.

Mona A

Jan 31, 2016

Mike Lewis is really nice, and was going above and beyond to find us what we wanted.He is not pushy, he is just helpful!

Jeep

Jan 29, 2016

This was our first experience in buying a car at Keffer but won't be the last. Pierre and the entire team were great to work with. I checked out the website, called and spoke with Pierre to let him know exactly what I was looking for and when we showed up in person he had it sitting there waiting for us. Every step of the process was painless and very relaxed. We will definitely recommend to friends and family!

Love4All

Jan 27, 2016

Walked in Keffer Jeep and was greeted by a gentlemen that went by the name Xavier. However, then proceeded to tell me to call him "X" which being a professional college educated female I thought was odd. On top of that, he kept asking me 'where I stay at?" Again, extremley odd but I did reveal that I reside in South Park which got me the response "for real"? I spent 45 minutes of my life that I'll never get back wasting my intelligence on a uneduacted gentlemen who thought he was the door man at a club in the ghetto of Charlotte rather that a automobile dealership. I then proceeded east on Independence and stopped by the Chrysler store in Indian Trail which by the way is a beautiful store, greeted by a asian gentlemen by the name of Daniel. In less than 2 hours, I was driving away in my brand New 2016 Dodge Charger and honestly paid a little more than I anticipated but left so impressed with Daniel that I didn't mind. As a young professional woman, buying a car can be intimidating but remember you get what you pay for and I paid for a premium experience and I'm happy that I shopped the Trail. "X" I'm sorry but know who and what type of customer your talking to before trying to act like the "gangster' your not. Hugs and Kisses

skittens

Jan 27, 2016

Willie is the best! He takes the time to discuss your needs and really works hard to make the deal happen! Willie rocks! Go see Willie, you won't be disappointed!

TJohnson

Jan 26, 2016

Explains the information about vehicle very well and also took his time doing so .That said lets you know the salesman do care.He,s an excellent salesman

Erika

Jan 26, 2016

I am very impressed by this dealership and especially impressed by the wonderful car salesman I had the pleasure of working with, Richie Carter. From the start, Richie was upfront and wanted to know exactly what I wanted and what it was going to take for me to walk away happy. He is very kind, does not play games, and is genuine. I had a wonderful experience at Keffer and would recommend the dealership and Richie to anyone and everyone.

scottsgirl

Jan 21, 2016

I live in Rock Hill, SC but drove 30+ miles passing many large Jeep dealerships b/c of the friendliness and helpfulness that I received(by phone and email) from Joey Maus at Keffer Jeep on Independence Blvd. I sent several emails and made a few calls but other dealerships basically blew me off with well make an appointment for a test drive etc. but Joey was willing to spend some time answering some questions which prompted me to make the drive. He introduced us to Brandon who was an incredible sales person and did everything we asked(we asked a lot). Everyone was very patient and they stuck with us and made sure I got exactly what I wanted(and even more) at a great deal! It is certainly worth the drive. Brandon has answered questions and even come in on his day off to help with a few extra things I asked for. The finance manager was Jeff Reed and he also was super friendly and helpful making sure we got the most bang for our buck! On Saturday's he brings in his Superbowl rings and that was pretty AWESOME so you have to see that. A very down to earth guy and worth the trip out.

Dially4life

Jan 18, 2016

He was very professional, honest, and got us the best for our money. We love our new truck and can't wait to put it to work. Thanks Rich!

WITHJENYOUWIN

Jan 13, 2016

Great experience! I came back to this dealer as I had purchased two Jeeps here in previous years and was always treated with respect. This was not any different! We were welcome with a smile by Joey who assigned us to work with Heather to do a test drive and discuss my trade. She was wonderful and extremely knowledgable on the Jeeps and answered all of my questions with ease. She assured my time was not wasted and that the process moved quickly! Willie was there when I arrived to pick up my Jeep the next day and helped me with my license plate and assuring I knew the vehicle well!! Very happy with my purchase and will definitely recommend to my friends and family!!

Matt P

Jan 11, 2016

Mike Streng and Sydney at Keffer went out of their way to ensure I was happy in a vehicle I wanted and could afford. I worked with many dealerships in about a 60 mile radius and none could match the price and service Keffer provided. Once my purchase was complete the excellent customer service did not stop. Sydney was in constant contact with me to ensure everything was great with my new car, return items from my old car to me, as well as sending my plates in the mail so I wouldn't have to drive a long distance once again to pick it up. Lauren Copeland took the time to explain all financing to me and help me make some key decisions based on what would work for my interests. I would recommend the team at Keffer to any of my friends and family.

ecoRollin

Jan 10, 2016

I had a great experience with Keffer - salesman was Vince and Wes was finance guy - the dos great. Service with Doug for add one was also awesome.

Mrscandy48

Jan 10, 2016

Purchased a new Jeep Renegade last weekend and absolutely love my new car. Salesman Brandon Melendez and Finance Manager Lauren Copeland were fantastic! Utilized the online pre-approval tool and was able to pick up my car the very next day. Quick, easy, courteous and professional service. Will be sending everyone I know to see Brandon and Lauren and Keffer!

Tracycoleman3396

Jan 7, 2016

This is the second jeep we bought from Willie in 2 years. Always accommodating and great to work with. We drive 120 miles just to deal with Willie and Keefer. We always get a great deal and are treated very fairly. I wouldn't buy s jeep from anyone else.

Ayanna

Jan 7, 2016

Excellent manager, sales and fiance team!! I have never bought a car so fast in my life. Definitely would recommend them to any and everyone! I have been bragging to all of my family and friends about my experience. Love it!!

Jan

Jan 7, 2016

This time my experience with you was very well, because the customer service is faster you are put more ate icon our requirements and I can speak in my language.

ryan_smokey

Jan 6, 2016

Easy & quick transaction! Only complaint is their website price is no where near the price you will pay! Their web price should at least be close to the lot price.

caddigirl

Jan 4, 2016

I highly recommend this dealership. Our salesperson, Jim Bellacera, was a pleasure to work with and made our car buying experience an easy one. All of the staff were friendly.

chris.summit

Jan 4, 2016

I just leased a 2015 Jeep Grand Cherokee Summit and Willie did a great job every step of the way. I recommended the Grand Cherokee and Willie to a friend who signed a lease the next day. I am very satisfied with Willie and entire Keffer staff.

Chuck1972

Jan 4, 2016

Just had a great experience buying my wife a minivan at Keffer Jeep. The GM Joe Maus gave us an incredible deal, our salesperson Christian was excellent, and Keith in Finance made everything easy and fast. Our best experience ever buying a vehicle, and such an easy and positive experience. I highly recommended Joe Maus and his incredible team at Keffer Chrysler Jeep Dodge and Ram to all my friends and family!

JeepSport

Jan 3, 2016

I just bought my second Jeep from Keffer. Another great buying experience. If you want a Jeep, go to Keffer and ask for talk to Heather for the best deal!

szlachcic22

Dec 31, 2015

Keffer Chrysler Jeep Dodge Ram has a large inventory and a friendly staff. My sales person, General, was a pleasure to deal with. I highly recommend this dealership.

Robert and Natalie

Dec 30, 2015

My daughter and I went to Keffer Jeep to look at the Jeep Wrangler Unlimited. We were helped by Kim Erickson. Even though I told her we were just looking that day, she spent a lot of time with us explaining the different types and options. She was not trying to sell us the most expensive Jeep, but rather one she thought would best fit our needs. We never felt rushed and never felt pressured to buy a vehicle. We eventually bought a Jeep that day but probably would not have had it not been for the honest approach we had from Kim. I would highly recommend Kim to anyone that is considering buying a vehicle.

Leyshar

Dec 29, 2015

I am very pleased with the service General Washington and the staff at Keffer. Everyone is friendly and happy to help. All questions were answered.

Mike Smith

Dec 28, 2015

I have bought several cars from Pierre upshur at Keffer and I have been happy every time. Pierre took the time to make sure I was happy that I got the right truck at the right price. He is literally the only person I plan I buying a car from ever again if I have my way, he is not the typical car salesman, he shows a genuine interest in helping you get what you want and need. Keffer always has a great selection of new and used cars. Great experience and I LOVE my new Ram 1500.See Pierre, he will take great care of you.

general2015

Dec 27, 2015

I purchased my 1st Durango in 2012 from General. The process was seamless. Also, thank you Mike and Keith for all of the help you provided.

New ram limited

Dec 27, 2015

Fantastic experience willie was unbelievably proffesional and helpful. My wife and i had a great experience with him. I highly recomend him to any one looking for a vehicle.

Shannon1984

Dec 26, 2015

Krystle hager provided excellent coustomer service and put my family in a awesome Chrysler 300. Anyone that appreciates a calm and well educated saleswoman that knows her cars ask for Krystle she won't steer you wrong.

jrunc

Dec 21, 2015

Krystle Hager took a ton of time out of her day to get the exact vehicle I wanted...it is called "the family store" for a reason...thank you for the great service.

Cashell2014

Dec 17, 2015

General Washington is a great car salesman! In fact the whole staff is amazing and friendly! Go check them out if you need a car!

aprilpet

Dec 16, 2015

Went in with the kids to look for a new vehicle. We were helped by General Washington Jr (yes that is his real name) and he went above and beyond in providing excellent customer service. Usually I hate dealing with car salesman but he made it a truly enjoyable experience. We ended up buying a 2015 Dodge Durango. If you are looking for a new car be sure to stop by Keffer Chrysler Jeep Dodge Ram and ask for General.

Aydee

Dec 16, 2015

Its not called the 'family store' for just any reason. You go to this dealership and are treated like family..like ROYALTY..I have purchased more than one car from this dealership and couldn't see myself investing anywhere else. Brandon M. & Mike T. are just a few employees I will never forget who made my Custom Dodge Challenger purchase an experience of a lifetime! Extremely Satisfied with the products and service!!

Dbell1523

Dec 15, 2015

Had a great experience buying my new Jeep Unlimited Sport from Keffer Richie searched and found the Jeep I wanted. Overall a good shopping experience

JustineLibby

Dec 15, 2015

So long as I'm in the market for a Dodge, Jeep, Ram or Chrysler, I will never go anywhere else. IN FACT- I may stick to that brand so long as these folks (Kim Erickson, Andy Bell, Bob McChesney) are selling them! I have bought two vehicles from the folks at Keffer- There is never any pressure from the folks at Keffer, and I always feel that they are being honest and straight forward with me. The process is painless, and on top of that, they are some of the nicest and most fun people to spend an evening haggling with :) The follow up from the team at Keffer post-purchase is also amazing.

JeepSport

Dec 14, 2015

I never had so much fun buying a car. Heather was helpful and knowledgeable. I love my Jeep Cherokee Sport and all those at Keffer Jeep who made the purchase so easy.Go to Keffer and ask for Heather!!!!.

maramoo77

Dec 14, 2015

I had a great experience with Kim Erickson buying my jeep. She was very efficient and didnt want to just sell me any car but worked with me to put me into the right fit. I would highly recommend her to anyone looking to purchase a vehicle. She sat with us and discussed various options available to me and I didnt feel rushed. She never pressured me or persuaded her thoughts, but took the time to explain the jeep to me and various options that I could have. Thank you Kim, for giving me a positive experience and putting me into a Jeep that I love!

RLantz33

Dec 13, 2015

very good experience, General Washington was very knowledgable and helpful. overall, very happy with my experience. I will recommend anyone who is look for a Jeep to come to Keffer Jeep

Taylor7413

Dec 11, 2015

Bob did a great job by helping me get into the truck I wanted. I can't thank him enough for his hard work to make sure I was a happy customer!

Happy Jeep Owner

Dec 9, 2015

Walked in with an appointment on a Sunday. Nikki was amazing from the very start. I gave her all my information up front I was not looking to play games. When it came time to for the Sales Manager to come over I thought in my head well here goes the part will this goes bad.... But the extreme opposite happend Shaun Shore was ab absolute professional. Very easy to work with and was very fair in what he was offering for my trade in plus the discounts on the vehicle. By far the best sales manager I have ever worked with. Finished off the transaction with Jeff Reed, he did a terrific job explaining the warranties and additional coverages.

KB05

Dec 7, 2015

Customer service was wonderful! My service rep was Sharon Ader. She was kind and friendly. She kept me updated on everything and apologized for the wait period. My experience was great

Dodgegurl

Dec 6, 2015

Very friendly and professional staff, I would definitely refer friends to Keffer??. Thus far I have enjoyed my total vehicle purchase and service to this point . Keep up the good work Dodge family.

Brennerb

Dec 2, 2015

The overall experience purchasing a vehicle from Keffer Chrysler Jeep Dodge on Independence went very well. Nicole Zimmerman was very knowledgable and did a great job leading me through the process.

jj1968

Dec 2, 2015

Charge $312 for something that has nothing to do with my truck shutting off while driving. My son left at school because the shuttle bus was late picking me up from Keffer.

Duke

Dec 1, 2015

I just bought a Jeep from Sydney. She knew everything about the product and made our experience short and sweet. Everyone I met so far have been awesome.

Martinez925

Nov 30, 2015

I had the pleasure of dealing with Brandon Melendez. I purchased a car for my son and was very pleased with my buying experience. Brandon is very friendly and knowledgeable. The staff is very courteous as well. I highly recommend this dealership.

pgomez7213

Nov 30, 2015

My husband and I just purchased a 2016 Dodge Grand Caravan from Brandon Melendez and he was fantastic! He did not pressure us and was very knowledgeable about our van. I will continue to give my business to Brandon and I will recommend him to everyone I know!! Great salesman! He introduced us to the service staff and they are all very nice. I can't wait to get my service performed in their Express Lane.

jgj92

Nov 28, 2015

Willie was super helpful during my first car purchase! He alleviated the stress and made it an easy purchase for me. This dealership is VERY accommodating and personable to their guests and customers!

Deb8013

Nov 26, 2015

My last two vehicles have been serviced at Keefer. I have always been treated well. The staff have always been friendly courteous & honest. I would recommend their service dept

Antique dealer

Nov 24, 2015

We bought a new van from Keffer. Wasn't sure if we wanted a Ram and was considering a Ford but after talking with Richie, we decided the Ram was the best deal. Had a great team helping us. Everyone was very nice and friendly. Would recommend them for future purchases.

Mbarker

Nov 22, 2015

My husband and I bought our first jeep and are really happy with our purchase.We really like our our salesman Que, he was very helpful, not pushy at all and all around a great guy. He made it easy for us, and was happy to walk us around the lot.We could tell that his main priority was to make sure we got the exactly what we wanted.And we did!

LNRumm

Nov 16, 2015

I was at the dealership for tires and decided to check out a new Wrangler Unlimited while I waited. General Washington worked with me and got me in a brand new Jeep (my third) at the price I wanted. I drove off with the top down and a smile! Thanks General!

LSILANCE

Nov 12, 2015

My experience buying my first Jeep was great! My salesmen were awesome to work with. They went above and beyond what it took to make sure we were happy when we left. This dealership is great to work with and I would recommend them to anyone.

Sleepkeeper

Nov 12, 2015

No pressure sales staff / No pressure finance staffMet my financial goals / Dodge offers a great product for less First time customer & I will NEVER buy a vehicle anywhere else

will0124

Nov 11, 2015

My experience in getting a car was easy and fun with kim. She was very efficient and she really cares about what she is selling you. I will definitely come again and recommend friends and family!

Sboswell2

Nov 6, 2015

Stacy was great with me and my daughter. Very patient and helped us get everything we were looking for. Donnie and AJ were wonderful to work with in the service department.

Loomis06

Nov 6, 2015

Sydney and Matt were great. I'm not a fan of the typical car dealership experience but this far exceeded my expectations. They have a new customer for life

Gatorgrass & Lawn

Nov 4, 2015

Mr. Willie Haley always make my experience with buying a vehicle very interesting. He is very professional and approachable on many occasion. I have purchase two (2) vehicles from your dealership and will be back in the near future to purchase a Jeep again using Mr. Haley as my sales representative. He was very knowledgeable about the two (2) previous vehicles I have purchase and I am confident that he will be as knowledgeable about my next purchase in the months coming.

harris.bw

Nov 4, 2015

Willie was great to work with!! Easy and painless!!! He will go above and beyond to get your business and make sure ya got a big smile on ya face when ya leave!!!

lyndseyh13

Nov 3, 2015

Nicole made my car/buying experience absolutely amazing! She went above and beyond what even I, myself had expected and took the time to find exactly what I was looking for in a used Jeep! One of the best sales people I've ever dealt with and a dealership I'll continue to go back to in the future!!

Falcon496

Nov 2, 2015

Excellent communication. Everyone met my needs by working out most of the sale over the phone/email. They provided outstanding professional customer service; their people who know their business. It's great working with a team of professionals who seek to understand and meet their customer's needs. Their persistent efforts made the sale happen.

CarmenC99

Nov 1, 2015

Long story short: My car broke down on me out of no where after moving here from NY. This was stressful & I was also worried I wasn't in the position to get approved for a car. With the help of Willie and Matt, not only were we approved, but they actually tried their best to get my monthly payments as low as possible. I'm takin back on some of the reviews on here because they all seem so negative. As soon as we walked into the dealership I felt comfortable and not pressured at all! I can't thank them enough for everything they have done for me. They are a group of great people & I can't wait to return for my first oil change. I love my 2016 Jeep!!!

James

Nov 1, 2015

Sydney gave a great overview of the features on the car and made sure I understood. I advice anyone to visit Keffer for their next car buying experience.

wendyg

Nov 1, 2015

Bob McChesney answered all of my questions and took the time to explain each model. Moving cars around until I found the right one for me. The process was stress free and easy thanks to Bob!

CoolHandFluke

Oct 31, 2015

I was interested in purchasing a car and Christian was very pleasant on the phone and in person. Christian was a diligent and prompt in answering any questions or concerns I had in a timely manner and tried hard to make sure I could get what I needed for the car.

hvac81

Oct 27, 2015

My Sales person was Kim Ericsson. Kim was involved throughout the deal and I feel she represented me well. Kim is also very knowledgable of the product she sells. I would highly recommend her to anyone that takes the time to read this review. She deserves the highest commendation for her contributions to this dealership and is deservingly the one of the Best.

jmsampson1

Oct 22, 2015

Our salesman was Willie and he sold me my 2015 Jeep Renegade. After months of searching and run arounds from other dealerships...Willie went the extra mile to not only find the jeep I wanted, but to also receive it and make sure it arrived in a timely manner. Willie was very professional, but also friendly and down to earth. He made sure that I received everything I wanted, but also made me feel right at home. I would recommend Willie any day!

cargiy2009

Oct 19, 2015

This place was great. Most dealerships are hard to go in to, not here. Bob McChesney was amazing. Very helpful and very friendly, actually cared about what i had to say.

Walter Arriola

Oct 19, 2015

Mark Dollard was a very helpful sales person. He gave me a lot of pros & cons, on my purchase verse other models. It was very helpful in my dession making process. Overall everyone that I dealt. with, had a good attitude and was pleasure to work with.

Ram1500guy

Oct 17, 2015

Love the experience love the people and they are very helpful! And professional people! Loved the trucks they had on the lot. They will help you to there very best

rbdavis76

Oct 13, 2015

I love my new Ram and Willie Hailey was great to work with. We have bought 2 vehicles from the dealership and the main reason we go back to Keffer is to deal with Willie. He is always easy to to contact and works to make the deal work. If you go to Keffer ask for Willie, you will be happy you did.

R&C

Oct 12, 2015

After 2 months of searching for the Durango that matched our exact criteria, we located our Durango at Keffer Dodge. We found a few that were similar matches at other dealers, but all were a distance from our home in Ohio. We made calls to these other dealers, but no one seemed to want to put the effort into an out of state sale with a trade-in. We placed a call to Keffer after finding the EXACT vehicle we were looking for and Mr. Mark Dollard answered the phone. We could tell from the onset of the conversation after explaining the distance and advising that we had a trade that we would have to email pictures of for an appraisal, that Mark was a very motivated salesman. My wife and I were very impressed with Mark from the get go. Mark was able to handle everything over the phone and email, we were able to finalize the deal over the phone and paperwork was even sent to my home via UPS. We committed to the deal on a Saturday, got married a week later and made a road trip to Charlotte the following Monday to pick up our new vehicle. Mark even took the time meet us at the dealership on his day off to handle the delivery process. All in all, the experience with Keffer Dodge was like no other (and I sold cars for 15 years of my life). Mark was a pleasure to deal with, well worth the 7 hour drive that we made to pick up our new Dodge. It was very nice that there were none of the typical sales games played that you encounter at most other dealers. I plan on all future purchases to be with Mark Dollard at Keffer Dodge. Andy Bell and Pierre Upshur also added to a very pleasant experience as well as the guys in service who were willing to answer my miscellaneous mechanical questions. Mark Dollard and Keffer Dodge are highly recommended in my book. Thank you Mark!

The Lep

Oct 12, 2015

Nicole and Matt at Keffer Jeep did a great job for me. Everything was hassle free and the whole transaction went smoothly and quickly. I would definitely buy from Keffer Jeep again.

carguy brett

Oct 12, 2015

salesmen christian baker did a great job at helping my daughter trade in her car and buy a new one. i belive he got her the best deal. when i could not be there with her.i trust them with my daughter,so i will be back. thanks again. keep up the good work.

Chris

Oct 10, 2015

I had I great expirience with Kim and Jeff they are so nice and Kim was working with me the whole time. They are great!

Ramguy

Oct 9, 2015

From initial contact, through the sale and immediately after the sale they were up front, friendly and helpful. Both my sales rep Brandon and the finance wizard, Nick were awesome!

JetsJeep

Oct 4, 2015

Keffer Jeep was a great experience for me. Heather was able to get me into my new wrangler the next day! Everyone is super friendly and eager to assist.

JBall1

Sep 30, 2015

Woke up bright and early for a test drive. Although I inquired about a be vehicle after hours. Andy and Bob were there bright and early and allowed me to test drive and worked directly with me to find a deal that best fit me. The whole process was first class and would definitely recommend for anyone looking for a new or used vehicle.

TAK

Sep 30, 2015

willie was awesome. second car I bought from him!!! the entire dealership was very helpful. would highly recommend them for all of your car buying needs. tak

ram

Sep 29, 2015

I purchase a ram from keffer, its an amazing truck and the whole time at the dealership I was treated like family. Like I belonged there. I received the best deal ever and I can't thank them enough for my truck. When you go visit Will Conner, he was my salesman and will take excellent car of you. Thanks Will love my truck.

mdal28

Sep 29, 2015

9/19/15 2 weeks ago I went back to this dealership, which is where I purchased the car to have the check engine light looked at. I made an apt for 8 am and arrived 15 mins early. 2 hrs into sitting in the waiting area, I finally decided to get up and find out what was going on. Donnie who was the attendant on the account had not once come in to check on me or to keep me posted on what was going on. I located Donnie who said he would come see me shortly, he just needed to check on something and he would explain in detail what they found wrong with my car. I went back to the waiting area and sat for another 15 min. Finally I'd had enough. I got the attention of one girl who was too busy discussing the contents of someone's car with another attendant and told her someone needs to let me know whats going on now, I stood out front in the drop off area for another 10 min. While standing there I overheard a manager telling another customer how "Your home and we take care of you here", upon hearing this I began to discuss how that statement was far from the truth and told him that I am 2 seconds from speaking to a manager. He made aware that he was a manager and that he wanted to know what the issue was. As I was beginning to explain my issue with lack of followup from Donnie or anyone on the findings of my car, Donnie walks up. The manager then asks in front of Donnie how long it took for someone to talk to me and I explained that I knew its busy but I have been here for 2 hrs with no one following up with me in regards to the status. He then looks at Donnie, says a half assessed sorry and then proceeds to his next customer. Donnie hands me my paper, never explained what the issue is and sends me in to check out. Flash forward to today, I call the dealership to see if my part came in. I get transferred a total of 3 times. Finally I get to the parts department to find out that not only is my part in, but its been there since the 22nd. Not one call was made to make me aware of this. You should be ashamed of how you treat your customers and the lack of resolution that is offered from your managers. This is one dealership I would never recommend anyone to fall victim to.

Epris

Sep 27, 2015

Reason For VisitService"Lazy slack axxxx giving consumers the run around"First off! The receptionist, Sandy is unprofessional. Sandy transfers you without informing you first and doesn't willingly give her name. I wonder why! LolAwesome customer service Sandy (in my sarcastic voice). My car has been there twice. It turns off in the middle of traffic. They tell me they can't fix it because they can't duplicate the problem. I tell them to drive the car everyday for as least 20 min. so that it can do what it does to me. They don't! Went to get some items out of my car. It took them 30 min. to find the key. Sure you're driving it! Sharon Ader the rep. I was working with hung up on me. After I questioned the lame excuse she gave me in regards to ordering a part. Anyway, they had my car for 2 wks. Found nothing...Ive had it back for 2 days...drove up the street to the store. Off again! Nevertheless, I DO NOT recommend them for any service. Lazy staff and unprofessional.Quick tip: For other 2010 Town and Country owners. I found out how to restart the car! Instead of waiting 45 min. for it to do it on its own. SLIGHTLY LIFT THE RED CABLE CONNECTED TO THE BATTERY! Turn the key and it restarts with no problem!Now to see how to fix the problem. How do you manufacture a car and not know how to fix it? SMH

gwinter2510

Sep 23, 2015

We recently leased a 2015 Jeep Renegade from Keffer. My husband and I live in Asheville and did a great deal of research on which dealership to work with. Hands down, Keffer had the best reviews and we were willing to make the trip to Charlotte. My husband communicated back and forth for a few weeks with Richie Carter. Richie was fantastic to work with and guided us through the entire process of leasing our Jeep Renegade. He was completely transparent about all the details that entailed leasing our vehicle and answered each and every question we had about the process. We absolutely love our new car and we highly recommend Richie!! Pierre also helped us out with the financial process of leasing our vehicle. He was an extremely helpful and genuine person to work with!

Honesty is key

Sep 23, 2015

Good Morning Mr. Maus,I am AEJ, I'm sure AJ have spoke to you about me and in regards to the situation we have had with my vehicle. I came in a couple of weeks ago and was assisted by Donnie, whom by the way is an excellent employee. I told him my situation which was that my car (2007 PT cruiser) was diagnosed by three other Mechanics that it needed a Crank Shaft sensor position and the Computer needed to be flashed. Donnie gave me an invoice to give to CHA so that I could pay for the work to be done via my escrow account, but as the week goes by I really needed my vehicle seeing as though I live in Charlotte but work in Gastonia so when I got paid that following Wednesday I was assured by AJ that when the check comes it could be signed over to me with an guaranteed stamp so that I could deposit it in my WellsFargo account so that I wouldn't really miss anything out of my paycheck. Well, I brought my car in that Wednesday the 16th, and after three hours of waiting I was told a bolt broke off in my motor and I would have to be an additional $2,000 to take the nail out, was told it was my fault and the car is old. Then I was told by AJ that I had to pay for the part that I couldn't even use, but the next day was given a refund but STILL without a car that before I came in there was STILL drivable. Problem is, I received check today which will help me greatly to put down on another vehicle because I have been without a vehicle for a week now and its very hard for me to get to work daily, but AJ is now saying he can not sign the check over to me, which to me the LEAST you guys could do is sign it over so that I could use the $233.65 to use for a down payment on another vehicle! I did consult with an attorney and was given legal advice that I could have and can STILL take Keffer Chrysler Jeep Dodge Ram to court for at least the $3000.00 I spent on the vehicle. I was also advised to contact The Better Business Beaureu , and the States Attorneys office seeing as though this is a consumer issue. I have also decided to take this matter to Channel nine investigates because this whole situation is suspect to me, and I feel like I am being hassled to try to get a brand new vehicle. I informed AJ that this whole ordeal could have been avoided had they used an power tool to take the bolt out. Now I am without a vehicle and short $200 bucks to go towards another vehicle. I also feel motivated to type reviews on different websites because this simple mistake could have been avoided and now I'm left to fend for myself, when the issue is and never was my fault. I myself am tired of calling the dealership and having people hang up on me or give me the run around, especially AJ. I feel stressed greatly over this situation and would like for you to give me a call back at your earliest convenience at 704******* please!Thank You, AEJ It has been a month since I wrote this letter to Mr. Maus and I still have not heard anything back from him. I saved a few checks to get the car I am in now but still I had to use my mothers car for those weeks and it was a huge inconvenience!!!

VTaylor

Sep 19, 2015

Miss Kim is the best! She made my first time buying a car experience very memorable, fun and smooth sailing throughout the whole process! My new 2015 Dodge Dart Limited is the perfect fit and I love it! I am so grateful that I had Kim Erickson as my awesome sales personal!

Jeffrey Miller

Sep 16, 2015

I just purchased my 3rd Dodge Ram from Keffer in the last 3 years. Each time was the best deal in town and trust me... I'm very high maintenance and always price the competition. My most recent purchase was on 9/10/15 in which I spent several hours with a lot of patient staff carefully planning and sorting specific upgrades to a 2015 Ram 1500 sport. They didn't disappoint! 4" lift, 35" Tires, Moto Rims, automatic running boards and tonneau cover all built onsite and financed right into the deal. I'll see you guys in 2 years for the next one. Special thanks to Shaun Shore, Brandon Melendez, my man "Q", Lauren Copeland and the guys in service that built this beast!

Car girl

Sep 14, 2015

I live an hour away from this dealership. I found the car of my dreams on their internet site and drive to come buy it only to find out that the manager allowed his friend to use it for the weekend. We ended up leaving without having the chance to look at it. A few days later we are getting ready to come with money in hand to pay full price only to get a call that they have sold it. Sounds like a bait and switch to me. Nice way to treat a full paying customer.

Happy Ram owner

Sep 13, 2015

The staff at Keffer CJDR were very professional and personable. We got exactly what we werected looking for.I would defiantly recommend them to friends and family.

Bonilla

Sep 11, 2015

Let's be honest, buying a car can be a headache. The research, the dealing and then all the paperwork....I have done it quite a few times now. However, I ought to share that if you want your experience to be as easy and FUN as possible, you need to find Kim Erickson at Keffer Jeep on independence. She is extremely helpful, genuine and most importantly knowledgeable. She will focus on building a relationship with you first. This helps her best understand what you need and what makes the most sense for you about the vehicle and the financing situation. My favorite part about the whole process was that Kim followed through even after the sale was closed.I loved Kim and highly recommend her.

JohnF Indian Trail

Sep 11, 2015

I would like to thank Bob McChesney for all his help in finding the Dodge Ram 1500 I was looking for, Bob was very helpful with the whole process everything went smoothly. I would recommend working with Bob on your New car purchase, a nice friendly guy, it was like I knew him for years. Thanks again Bob. John Florio

jeamor

Sep 10, 2015

I just wanted to say AWESOME FANSTATIC WONDERFUL THANK YOU Leigh Weiss for a assisting me in purchasing my daughter a car for graduation. I found a vehcile that I wanted but the dealership that I was going to buy the vehcile from started to harasse and cause me such horrible heart ache, the first vehicle I was orginially going to buy they decided to sell it to someone else because I refused to put any money down or test drive the vehicle. The issue is I'm working over 80 hours a week due to a project deadline, so I was only able to internet shop for a car and work the deal by phone. I was just about to give up when I remembered Keffer, so I took a chance and sure enough I got Leigh on the phone explained the situation, she took down the information found me a car within 10 minutes time, called me back worked the deal, and to be honest it was the the best deal I have ever made. She worked around my schedule and was so polite and understanding. How could someone refuse not to buy a vehicle from Leigh, she was perfect, got everything done within 1 hour. She was on top of her game and not once did she try to get more out of the deal like the other dealership did. I told Leigh that after this deal I will buy and recommend my co workers, friends, strangers and family to purchase a vehicle from her. So Keffer thank you for hiring such a valuable sales associate Thank you againJ Moritz

mbmd89

Sep 9, 2015

I did my shopping and negotiating online via email. I requested a quote from several area dealers. Some were willing to negotiate online and others weren't. Initially I was contacted by Shaun Shore and the next day by Joey Maus both are sales managers. Joey quoted a price that was a bit higher than the online price and then came down to the online price after I countered his initial offer and told me that this was the best deal in the southeast. Another Charlotte area dealer beat his price by $150 and offered $500 more for my trade in. Keffer though had the exact car that I wanted and the other dealer had it in a different color, so I called Keffer and gave them the other dealers offer which they matched. They actually delivered the car to my house later that day and I signed the papers in my house which was awesome! I absolutely love this car! It drives well and it has so many amenities. Overall, I would recommend Keffer and would likely deal with them again.

justin23iu

Sep 7, 2015

I went to Keffer to look at a car I saw online and was greeted by Leigh Weiss. She was able to show me the car and give me all the information I needed. My intention wasn't to purchase on site as I had some details to take care of with my current car. She was able to quickly help me resolve those issues and to get me in the Jeep I wanted that day. She was helpful, knowledgeable and honest, making it a great experience. I would highly recommend her to anyone reading this review--she won't steer you wrong!

tzayala0

Sep 5, 2015

Came into the dealer ship to trade my 2012 Nissan Sentra. I honestly didn't know what to expect. As soon as i walked in Willie greeted us and help get the process started. I was undecided on which Jeep i was going to purchase and Willie was very helpful and most important patient. He made my experience such a pleasant one that I felt very good about my purchase. Overall great customer service !!!

MO

Sep 3, 2015

I can understand why Keffer is the #1 Jeep dealer in the SE. Brandon and AJ listened to what I wanted, and worked diligently in making it happen. Thanks guys

cncoop61

Sep 2, 2015

My Fiance and I purchased a Jeep Grand Cherokee this past Monday and were very impressed with the patience that Kim had while we took forever to decide between what color interior and exterior we liked best. She did a great job at helping us make the right decision and we couldn't be happier with our new car :)Jeff was so great in helping us complete all of our paperwork and making sure we understood what each document was. I would recommend working with Jeff and Kim to anyone that is looking for a new car!

Elvira

Sep 1, 2015

Purchased the challenger scat pack and absolutely love it! Bob was friendly and not pushy. Great man to deal with! Will definitely go back for my next one!

mrohlinger

Aug 31, 2015

Keffer is my car place. I have purchased a lot of cars from them. They always take real good care of me and keep me coming back.

A.King

Aug 29, 2015

this month it was my wife's turn to make a purchase. thank you Brandon for your professionalism. see you again when the kids are ready too drive.A. King

SamGarcia

Aug 25, 2015

I bought my truck here in Feb of 2014. I moved just after buying my truck. For most people that means they use the nearest dealership to service their vehicle, but unlike most I drive over 90 miles to go back. Here's why: I have a pleasant experience every time I go to Keffer. All of the staff are knowledgeable, courteous, and friendly. The service is always quick and efficient and I feel like they are family. I trust the people who work on my cars and I would drive 1,000 miles or more to continue to receive service at Keffer. The next time I go to buy a vehicle I will buy it from Keffer. I got everything I wanted and more!

Tracediva213

Aug 25, 2015

I just purchased a Jeep Cherokee and I love it! The process took a couple of days and lots of indecision on my part. I just could not make up my mind on the year, color or interior. Joseph Garcia and Willie Hailey were very patient and professional. They gained my trust and I knew I was making an excellent purchase with the right sales team. I highly recommend this dealership!

Thumb down

Aug 22, 2015

The sales crew do a great job selling, I do have to say that! They make you feel like you are the most important buyer! Well, the buck stops there!! They shake your hand and tell you if there is anything you need call them anytime! I called with a very simple problem, I bought a jeep renegade and the drivers seat would not adjust correctly for me. I was made to feel like it was totally my deal, and they couldn't do anything for me. Seems they are way too busy to deal with my 'little' problem. The lack of customer service will keep me from ever going back there. I am very disappointed and wish I would have gone with my gut and stuck with Stateline in Fort Mill.

carolshava

Aug 19, 2015

My fiance and I just recently purchased our new 2015 Jeep wrangler . Our experience working with Leight Weiss was great, She took the time to show us around and made it possible for us to find our dream car. Very happy for all the help we got from her. Thank you so much Leight Weiss

cnyeste

Aug 19, 2015

I noticed my car was Jeep was getting close to 30k miles so I came in mid-July for the 32k mile checkup listed in my Jeep's manual. I went on cars.com to get an idea of how much the service would cost. The site said anywhere between $215-$306. I told them in addition to what's listed in the 32k mile service schedule, I wanted a tire looked at (leaked air) and my brake pads checked because they squeal when I slow down.After my car was serviced, I was presented a bill for $750. I must have been in shock until I left the dealership because I didn't realize how badly I was ripped off. When I got home I called in asking about the price and someone in the service department explained that they forgot to reprice something, and they were going to refund me the difference of $120. I was very appreciative that they were able to do so however $630 for a 32k mile checkup STILL sounded pricey. I looked at the invoice and found out that the work that was done was the 64k mile checkup, not the 32k mile checkup I'd asked for. I was able to verify this with a 2 family friends, 1 whom owns a Jeep dealership back home and the other whom of which is the service manager at that same Jeep dealership.I was finally able to get a hold of one of the service managers and they said that they did the additional work because "you can't always go by what's in the book" because cars wear and tear differently in different environments so they went ahead and performed the other services. I completely understand that however NOBODY told me they were doing that work, and more importantly WHY they were doing that work. The work on the transmission listed in the 64k mile checkup is what cost so much more. The service manager acknowledged fault in how their service team handled my situation.Therefore I'd asked to be refunded for the work nobody told me about and finally after speaking with a service manager for a couple weeks they agreed to figure out the total and I'd be sent a check.It's now been over a week since speaking with/hearing from that service manager and I'm still out a few hundred bucks because of their lack of communication. I've never purchased a car from their sales department so I can't speak on the dealership as a WHOLE, but I'll never take my Jeep there for service again. Oh and my brakes are still squeaking...

blythet81

Aug 14, 2015

I had an exceptional experience working with Myles on my trade, would buy from him again! One of the best car buy experiences I have ever had. Quick easy no hassle or haggle, worked with me on payments. WONDERFUL!

Jorasims

Aug 6, 2015

We recently purchased a new 2015 Dodge Charger and worked with Xavier Almonte and Matt Knight. Excellent transaction from the beginning to the end! Very courteous of our needs and of our time. We would highly recommend the dealership to our family and friends.

jaallen610

Aug 5, 2015

Went beyond the expected for me. Not only for my first new truck purchase, but a major issue as well. Great Guys!Thank You:Mark, EmadFrank and Doug!Thank You again,Jeffrey

jgm0508

Aug 3, 2015

We recently purchased a 2015 Jeep Wrangler Unlimited Altitude and worked with Christian. The way he served us was incredible. He worked hard to get us what we wanted throughout the process and it was refreshing based on experiences with other dealerships. He made the process as effortless as possible which in turn made it fun to work with Keffer.

richmach1

Aug 3, 2015

Best people around to deal with, more then willing to go out of the way to help without pressuring you. Prices better then all other

#Panther Fan

Jul 29, 2015

I purchased my last vehicle from Keffer in 2010, a Ram 1500. The biggest reason I decided on Keffer was the customer service, and the competitive pricing. After visiting several Ram dealerships in the Charlotte area, I came back to Keffer to find the truck I was looking for. Exceptional customer service with Keffer again drove my decision to purchase my vehicle from this dealership.Two people I want to recognize.Bob McChesney- My salesperson. Although relatively new to Keffer, you wouldn't know it. Bob answered all of my questions and called me anytime I had something else to ask .General Washington- Finance- General made the finance part of the process seamless. He was very informative and knowledgeable about Ram services.I wouldn't hesitate to recommend Keffer to anyone looking for a new or used vehicle.

JIMMY T. CAMARO CRAZY

Jul 29, 2015

I found the car on the internet and was very much interested in it because of the low mileage for a 2013. The price was also reasonable. I gave Keffer a call and got on the phone with KIM ERICKSON. How lucky could I be.? She answered all my questions and kept an eye on the car until I could arrive from out of town. She was great to work with. Has lots of energy and is warm and pleasant. If I had a business she would be the first person I would hire. Thanks KIM

RobertSmith8593

Jul 28, 2015

They failed to communicate. My 2013 Jeep Wrangler Sahara had to go in for transmission repair, torque converter. The jeep sat a week before they started, even though I was promised an earlier start date. Next, they neglected to order the part when they diagnosed the problem, therefore when they were able to start they didn't have the part. I picked the jeep up and only drove home and realized the jeep was skipping badly when going from 2nd to 3rd. I attempted to call and complain and their entire staff was rude. Next I emailed the general manager, apparently he is too busy to reply or doesn't care. I'm taking the jeep to Stateline Jeep in Ft. Mill, hopefully I receive much better service from them. I would not recommend Keffer for ANYTHING!

Alimiriello

Jul 27, 2015

Heather is the best sales consultant I have ever dealt with when buying a car. She actually listened to what I really wanted in a car. I would recommend her to anyone that is looking for a new or used vehicle. She was awesome! Thank you again heather! I love my car!

CLTJeepGuy113

Jul 27, 2015

This is the 2nd vehicle we have purchased from Keffer, and we couldn't be happier. Kim Erickson was very helpful, a real pro. Explained the workings of the car, very personable.

2015 Sunset Orange Jeep Unlimited

Jul 26, 2015

WOW! Amazing experience. Whole team did an outstanding job. Our purchase didn't follow protocol, but we were given outstanding service. Process was so easy that I almost talked myself into buying another vehicle just so I could deal with team. Can not say enough about how these people made me feel. Wish all companies had this kind of work ethic. If you are in the need for a change, please visit Keffer and ask for WILLIE!

Jeep fanatic 24

Jul 24, 2015

Great dealership great people great vehicles. Brandon did a great job showing me the in and out of the jeep. Test drive was great. I will definitely be back and I would absolutely refer the dealership to a friend.. Jeep 4 life!

Jeremymcchesney

Jul 24, 2015

I am completely satisfied with my purchase. Going into the dealership I was skeptical, being a first time buyer. I wasn't sure that I would be able to get the car I wanted. Bob helped me every step of the way. I got the car I wanted and for a good price. I wold strongly recommend Keffer to my friends and family for future car purchases.

BrandNewJeep

Jul 22, 2015

Good part : Recently purchased a Jeep Wrangler and overall experience was good.I traded in my current vehicle and that can be quite a tricky process.Fortunately Willie helped me understand the process and was very helpful during the process.He also helped me understand the vehicle as I am new to SUV and jeeps in particular.He made trading in quite easy and I walked out with a new Jeep!Very excited to go off-roading soon :)Part that needs improvement :1. Multiple credit inquiries Usually all new dealers run credit check against a single financier and give you a quote. My credit application was run against 5 different financiers though I have excellent credit.This may be a normal process for some dealers, but was new to me.But the customer should be made aware of this prior to running checks.# of credit inquiries affects credit scores.2. Optional additional coverageAll new vehicles come with ultra new coverage built in.What I wasn't made aware of was that this coverage comes at a cost and is optional.Customer should be given a choice, especially when the coverage costs around $4K.

Brad200417

Jul 20, 2015

I am sorry but get ready for a long painful story, friends. I went to this lot to purchase a vehicle about 3 months ago. I decided on a vehicle before walking in the doors, talked to a sales rep, and set up a meting. I arrived at the dealership to test drive the car at the appointed time. I had to wait for 45 minutes while they tried to find the vehicle on the lot. Apparently, someone had lost it after test driving the car. I then test drove the car and had a nice chat with the sales rep and the experience started to feel better. Little did I know what was in store for me. I sat in front of a desk for 4 hours while the called different banks to find a loan for me. While they were doing this they asked me to get insurance on the vehicle while on the lot and called superior insurance. The car was not in a condition to be driven off the lot so I was going to have to wait for a week for them to repair it. I asked if I could shop around for insurance at home since I could not even drive the car home and the sales rep told me " No they shop for you, they have the best price, you have to go through them." This in itself was false as I went home and was quoted a price from progressive that was half the price of superior for better coverage. After 4 hours they finally found a bank willing to do a loan (i have average credit) and quoted me at 18% interest. I was dumbstruck but decided i needed this now so I agreed. I had already stressed to the sales rep that I live about 2 hours away and cannot meet on certain days due to working 12 hour night shifts. I call their office after a week and they schedule a meeting to come pick up the car. I arrive back at the dealership and the sales rep says these exact words "Do you want the good news or bad news? The good news is i can find you an excellent deal on a different vehicle and the bad news is i cannot sell this car due to rust damage." When i asked how long they knew about this he eventually told me about a week now. This was also after he kept asking me to come in on my work day after I told him i could not. I finally broke down and went the 2 hours before work just to have this over and done with. that when he told me that line. Well, as you could imagine, I was livid and refused to look at any more cars on the lot ( I didn't even have time before having to run back to work) and they said they would send me back my down payment check they already took but their "check cutters" were not in for the day and I would have to wait until Monday. This was on a Friday. I decided to wash my hands of this company and buy privately. I found a much nicer, newer, and lower mileage car for 3% interest rate. I thought I was done with this dealership for good but little did I know.... I still needed to cancel my superior insurance and have the dealership fax a letter showing them I never received the vehicle so I could get a full refund on the insurance down payment. I have called this dealership 3 times a week for 3 months. I have left message after message for them. I have dealt with the VERY rude customer care rep at their front desk multiple times always barely keeping a calm polite tone. She has hung up on me more times than I can count. She has transferred me in the middle of my sentence. She has put me on hold immediately after hearing my name. The few times she actually transferred me to one of two people that never answer and always make me leave a voicemail, I have left a long detailed voicemail about what it is I need. Superior insurance has called this dealership multiple times and left countless messages on my behalf and nothing has been done. It is 3 months later and I am still trying to get this letter faxed. I let another message about 20 minutes ago and will continue the fight tomorrow morning.

Jeff Beck 911

Jul 20, 2015

Krystal and Kim at Keffer, made my first Jeep buying experience a great one! Krystle helped me initially and was very patient with my lack of jeep knowledge. When Krystle went on vacation, she put me in good hands with Kim Erickson, who continued my excellent Keffer experience. Kim was very knowledgeable and was able to help me pick the right jeep with the right add-ons. Kim actually called me weeks after I bought the Jeep to see if I'm enjoying it! I was very surprised and thought it was a nice touch. I would definitely refer Keffer, Krystal and Kim to others, and will be back for my daughter's first vehicle next year when she's 16.

Mcarpenter

Jul 10, 2015

I was so impressed with my experience at Keffer Jeep. I worked with Mike Lewis primarily, though Andy the sales manager and the finance guy were very helpful too. Mike took me on a test drive a few months ago and didn't give me a hard time at all about needing to wait until summer to purchase my car. I didn't feel like anybody was trying to play head games with me or take advantage of me. Overall, I highly recommend Keffer Jeep and Mike Lewis specifically!

2xrenegades

Jul 8, 2015

We had a great experience with the dealership and the sales staff. In particular Giovanni Svette, our salesman was terrific. His was very personable and clearly explained everything we needed to know about the vehicles. My wife and daughters and I could not have been treated more professionally.

Ethridgematthew

Jul 2, 2015

Staff was very friendly. They got me into a vehicle that fit my needs at a price I could afford. It was a hassle-free experience and there was no purchase pressure.

steve

Jul 2, 2015

Our salesman made sure we found what we were looking and got us the best deal possible, by far the best experience i have had at a car dealership.

Ivie C.

Jul 1, 2015

Kim was the most pleasant salesperson I've ever bought a car from. She never pressured me, tried to change my mind, up sell me or harass me. What a great experience was to be helped by a woman. She still helps me when I have questions when I call, and it has been 3 months since I bought my car! Thank you Kim and keep up the amazing work you are doing!

K Fana

Jun 28, 2015

My daughter is away at college and was in a car accident and needed a new car right away for school and work. We were unable to fly there to help her. We entrusted Keffer Chrysler Jeep Dodge Ram to take good care of her and not take advantage of her youth. They went above and beyond to help close the deal and deal it was. They explained all of her options and stayed true to their word. I would highly recommend this dealership to anyone.

eamorossi

Jun 25, 2015

Over-the-top customer service by both the sales associate and the finance manager. I was floored by their willingness to go the extra mile, stay late, and really help me find the best deal for my family.

Mrs. Bliss

Jun 22, 2015

Willie Hailey was really great to work with. He made the tedious process of buying a car easy and seamless. Shaun Shore was helpful and transparent when it came to price and interest rate . My husband and I are really pleased with our purchase. !

Remelehickss

Jun 22, 2015

If you're looking for a great place to a buy a vehicle I would recommend Keffer. They have a wide variety to choose from and are willing to work with you and come to a agreement!

NatchesWay10

Jun 17, 2015

I purchased a 2013 Subaru WRX from this dealership in Dec. 2014. It was a great buying experience. Stacy Parham, my sales rep, was professional and courteous throughout the entire buying process. The vehicle had already been outfitted with aftermarket parts, so I wanted to be sure the 36k mile warranty was still covered. Stacy assured me it was, and moved me on to the next process with the Financing Manager, Mike Maus. Mike Maus was a very lively 20 something year old, that had great knowledge of his work and made the financing very easy to understand. The time came when Mike asked me if I wanted to purchase the extended warranty and other add ons like that. I asked Mike the same as I asked Stacy and he assured me even with the aftermarket parts the factory warranty would be honored. I signed the papers and left a very happy new-sed Subaru owner. A few days later I had to go back in to get my tags and was asked if I would like a free detail. I accepted. After taking back my car I notice 3 knicks in the paint on the hood and a weird gash and "paint stripping" on my rear bumper. I brought it up to Stacy and he said its just from pebbles and rocks. I asked him how rocks hit the rear bumper to make a mark like what I had. Very reluctantly he said that he would check on getting a paint repair person to fix the rear bumper. I should expect a call in 3 days......... no call. 2 months later my up-pipe which is part of the exhaust system had a leak. So I went to Subaru to have it looked at and replaced under warranty. NOPE!!! Not with the aftermarkets parts on it. The Subaru dealership was about a mile from Keffer so I drove there to talk to Stacy, Mike and whoever else to clear it up. After a run around for about 2 hours talking to service managers (Stacy was off and Mike had just tranferred to another dealership) I was told to talk to the manager of used cars, Mike Streng. He never came to the front desk when paged so the lady called another financing person to assist me. Joe the finance person, told me unfortunately he didn't know about the situation and the he didn't know how to fix it to call the next day and talk to the manager of used cars and if I wasn't satisfied to talk to Joe Maus the GM. Needless to say my calls went unanswered and unreturned. It is now 3 months later I replaced the up pipe out of pocket and still haven't been contacted to discuss possible measures to take care of the repair or future repairs on the car. This is a good dealership as long as you are buying. When its something they are liable for and need to pay for the go ghost.

Christa

Jun 16, 2015

Willie and Emad worked very hard to get my approval for my New 2013 Dodge Journey. Thank you for doing a "Great Job". I Love my Car!

K. Youngs

Jun 16, 2015

Great Service and friendly interaction. Brandon Melendez is a Jeep guru. Brandon and team at Keffer worked hard to make sure the car of my dreams fit into my budget. After only 2 visits, I drove away with a beautiful Jeep Grand Cherokee!

JeffSereniusatGmail.com

Jun 15, 2015

I recently purchased a 2013 Mini Cooper from Keffer. Although the Mini Cooper is not this dealers "Sweet Spot" they did a terrific job showing me the car and negotiating a reasonable deal. My sales person Christian was terrific. I was particularly impressed with the time and attention he took in listening to me and my questions -- that is something you rarely see in many car sales reps.Matt also did a terrific job in the "Finance" side of the process. He was patient and took the time to answer all of my questions. (He even offered me some cheese crackers as I had missed my lunch that day).I have never done business with this Keffer team before but I would strongly recommend giving them a chance in our next car purchase decision.

squoddybody

Jun 13, 2015

This was my second visit to Keffer. Last year my husband and I bought a Jeep for his parents. The internet salesman mistakenly offered us a rebate that we weren't qualified for, but Keffer kept their word, and honored that rebate. My next visit to Keffer was kismet! My salesman was working his first day on the job; I was his first sale! The finance company was new to Keffer; I was their first customer, so they really hooked me up! Keffer gave me a deal I couldn't refuse. I will certainly return.

ReeRee23

Jun 10, 2015

I had an awesome experience at Keffer On Independence. At first I felt kind of like a fish out of water and obtaining a new vehicle wasn't in my future. However, after meeting with a few employees at Keffer I started to finally believe that I could get a new vehicle and absolutely love it!! I thank all of the hard work that went into helping me achieve a smile on my face!! Thank you guys sooo much!!??

Reinventedlady

Jun 10, 2015

It was an all-around great experience! I was not stuck in the dealership all day, my needs were met after viewing my circumstances, and the salesperson, Stacey Parham, went over and beyond to place me with a decent car that kept me at the payment amount that I requested.

Blackwell1975

Jun 9, 2015

Daniel Garcia was very knowledgeable and helpful during the process of me shopping for a new Jeep Patriot. He never made me feel pressured into buying anything which is very rare for a salesman. I have been a Keffer customer for 10 + years. This is my third Jeep.

A&CH

Jun 2, 2015

Just purchased a 2015 Jeep Trailhalk from Kim Erickson. She was great to work with. She listened our needs, and made really great suggestions. No pressure, just great customer service! She made it very easy and got us in the perfect vehicle for our family. Thanks Kim & Keffer crew!

glen

Jun 1, 2015

My Wife and I were just browsing around and was not sure if we would actually purchase but Kim made our experience such a pleasant one that we felt very good about our purchase. Kim also went above and beyond to make sure that we were satisfied. I was really impressed with the time and effort that she put in to make sure that we got exactly what we were interested in.

SAYN0M0RE

May 26, 2015

Richie Carter is the most professional, sweetest, and funniest guy! He helped me with my 2015 Jeep Wrangler that I love very much.Finance Manager MATT KNIGHT was a JERK! Do not deal with him. He kept insisting on selling me the Extended Auto Warranty, he was forcing us to get it 10 times. He wouldn't take no for an answer. After I said NO, he became a jerk. Treated me like dirt. He had a nasty and rude tone. Please decline the Extended Auto Warranty when you go there. And please avoid MATT KNIGHT! No customer should feel disrespected like that! I was a happy customer, but after that incident, I'm thinking about returning my Jeep and taking my business somewhere else. DO NOT DEAL WITH MATT KNIGHT!!!

mtb.14

May 22, 2015

Just purchased a used 2014 Jeep Wrangler JK from Keffer. Willy helped me from start to finish and worked with me to get exactly what I wanted in my first Jeep. I would have given him 5 stars if he got me my original asking price but the guy has got to make a living right? Willy is a great, no-hassle salesman and was always responsive getting back to me with answers to my questions. I would definitely recommend anyone to seek him out when they go to Keffer to look for a vehicle...you won't be disappointed.

Fasha

May 19, 2015

This was our fourth vehicle purchased here. Showed up, Donna met us, no crap, all business. Listened to what we were looking for, showed us what met our requirements. Drove home in a used vehicle that we love. Donna was awesome, by no crap I mean, friendly, fun, pleasure to work with. Highly recommend you check in with Donna and Keffer when your ready for your next vehicle. Tell her Rusty sent cha!!!

moe

May 18, 2015

Great people great service! I also bought several cars from Jim Keffer. Great people = great experience! I will continue to bring my Jeep to you all for future visits

Jeeper

May 16, 2015

Had a great experience working with Stacy Parham in finding the right wrangler. First time jeep owner, he helped me find the right jeep at the best price. He listened to me and my wife on what we wanted and in one day, I walked away with an awesome jeep! Would recommend working with Stacy and Keffer Jeep Dodge Chrysler to anyone in the market for a new or used car.

sashacar

May 15, 2015

Sales person, Richie, was very attentive to my wants, very knowledgable, explained all questions asked, and showed how everything worked on my new vehicle. He made my car buying experience enjoyable and I walked away feeling satisfied that I got the best deal for me. Best experience ever.

weaver,tracy2014

May 14, 2015

I was looking to buy a Wrangler, went to several dealerships in Charlotte metro area, but when I met Heather Erazo, she was personable, very positive and easy to talk to, she got me in just what I wanted,and loving my Jeep.. Thanks Heather

Eddieomfs

May 14, 2015

Easy to work with. Gave me a great deal on my new Jeep and on my trade. No haggling. Finance department was easy as well. No pressure.

JeepOwner865

May 14, 2015

I was unable to find the deal I wanted locally on a new Jeep. I drove 4 hours to Keffer because of the price and the excellent service that Kim provided. She was very helpful, and was in touch daily. Once we arrived at the dealership, she personally made sure that we received quick service. Joey was very quick and helpful getting my trade value and deal sheet to me on the weekend. Overall this is a great place to buy a vehicle.

Toizman

May 9, 2015

I have known Willy for a few years, have worked with him in different departments of the same dealership.He has always been honest and compassionate with all dealings, something's hard to find these days..His product knowledge always impresses, and staying positive is always a plus,Look forward to buying my next vehicle there with him at the Keffer group.

AlbaneseJP

May 5, 2015

Brandon was very helpful and knowledgeable and made the process very easy. He knew about all the features of the car and showed me other models as well. Definitely will recommend him to anyone who's looking for a new car.

MoparWoman

May 4, 2015

Mark Dollard helped me get my dream car! He was knowledgeable, personable, and ready to help me achieve my goal of trading my old car in for a new one! Everyone at the dealership was friendly and knowledgeable. It was definitely the best car buying experience I have ever had. Mark did his absolute best with the help of Frank Cruz to get me in my new car. I would recommend this dealership to anyone! Go see Mark Dollard!

A

May 3, 2015

He is great, detailed and knowledgeable. He gets the best deal, explains everything and love his job. I will highly recommend Riche for your future auto needds.

Kyle Allred

May 2, 2015

Heard about Keffer Jeep from a friend. Went there looking to trade and the sales expertise of Richie Carter and Mike Lewis helped me and my wife make a good decision in buying a Chrysler Aspen and new Jeep. From start to finish I was pleased with the experience, but the effort put forth by Richie Carter was second to none. Thanks Richie and Keffer Jeep

marynync2002

May 2, 2015

I was very pleased to sit in with Riche and he was able to get straight to Business and let me know exactly where to begin to figure out how to meet my payments that I requested. Riche was doing all he can but, Matt Moss was a disappointment. I was on my way out the door and Andy requested 5 minutes of his time (I was frustrated and ready to move on) and I decided to give him 5 minutes and no more to meet my needs. Riche continued to be professional and Andy assisted and with in his 5 minute time frame....Andy met our mark!!! I am happy with Riche and Andy being persistent because I was ready to walk after Matt.

pweaver

Apr 30, 2015

We Justed wanted to reach out and express our gratitude towards Mark Dollard. He made our Jeep buying experience wonderful. He was very understanding, knowledgeable and answered any questions that we had. I would reccomend to anyone interested in buying a new or used Jeep, to reach out to Mark for his assistence.Thanks Mark! We love our new Jeep!

jpgny123

Apr 28, 2015

Hi, I was not expecting to purchase a vehicle that day, I just wanted to look around to see what they had. With the help of Joseph Garcia, I did find a car that I have always wanted and it was in my color. He was able to guide me through the purchase process hassle free and be on my way in a little more than an hour. I couldn't be more pleased with the professionalism and expertise I received at the dealership. Thank you for all your help Joseph!

Jennifer Pulgarin

Apr 27, 2015

I just wanted to express my gratitude for the patience and understanding of the Keffer staff. Joseph Garcia did a wonderful job at helping me find a car which suited my wants and needs. The whole staff was helpful, and I got a good deal. Thank you Keffer Jeep

journeymom

Apr 27, 2015

My experience was a roller-coaster ride. It started out well when initially contacting my sales person...Willie Hailey...on delivery the vehicle was not as expected and it took a plummeting disappointing drop for the worst....the short of it all is that Willie stuck with us through the end, cleaned up the mess by being honest and the result was that we are very pleased with the new vehicle. Willie is a good guy-overall I think the dealership is good. I truly appreciate the integrity of the majority of the staff and their willingness to right wrongs and take care of their customers.

Olmerj

Apr 26, 2015

Kim Erickson was our sales representative. She was wonderful. She knows the product line and when she needs support from other folks at the dealership she 'takes the bull by the horns' and find the right people to help. She is so pleasant to deal with from start to finish. I would highly recommend her to anyone looking for a car/jeep/truck. We have purchased 2 vehicles from her. Thanks Kim, for all your hard work.

CharlesP.

Apr 23, 2015

I was looking for a new truck. Chris helped us work thru the process of ordering a new truck with the feature we needed to pull a toy hauler. He kept us informed of when delivery was due and notified us when the truck arrived.No pressure, no hassle, just helping get the truck we were looking for.Charles P.

James 730

Apr 23, 2015

I was impressed with the service Kim provided. She was concerned about how I wanted things to be. She worked diligently to accommodate me in finding the right vehicle. She did her best to not allow my day to be wasted waiting around. I appreciate the service and would recommend Keefer Jeep because of the great experience that I had. Great job! Can't forget Will and the professional service he provided. Thank you both!

HPrentice

Apr 21, 2015

Kim Erickson made the process easy and painless. I knew what I wanted and tried to spend as little time as possible making a deal while getting the best transaction I could. Kim seemed to pick up on that and expedite the process. I would recommend Kim to anyone looking for a Jeep product as well as a non hectic transaction.

Ness2629

Apr 19, 2015

Brandon was most helpful and informative. My goal was to get into something that saved me money and he was able to pull off a $70/month savings. Definitely happy with my experience.

chip

Apr 3, 2015

Never had a better car buying experience! Willie was great to work with. Wont buy a car from anywhere else. Keffer Chrysler Jeep Dodge Ram!

nikkimez17

Mar 30, 2015

I worked with Kim and she was AMAZING! I never felt pressured or uncomfortable, she is an absolute pleasure to work with! Find her for your next car buying experience!!

Mrodriguez

Mar 29, 2015

I would love to thank Brandon for giving me such a low stress experience when buying my first vehicle. What I expected to be a long and difficult process was quite simple and efficient! I LOVE my new Jeep and would recommend Brandon to anyone looking for exceptional customer service

Pamela Lemmond Rivers

Mar 29, 2015

We got our new Dodge Ram Truck and we love it!! Thank you to Myles Handschu for all of your help and Emad Fahmy for all of your help. This was the best experience we have ever had at a car dealership!!!

DH

Mar 26, 2015

Such a refreshing car buying experience at Keffer. No pressure. No slimy stalling tactics. No gotchas. Got a great used car at a great price. My wife and I are very satisfied customers!

JayCanty1327

Mar 17, 2015

I purchased my new Jeep Grand Cherokee from Keffer and had a great experience! Nothing like a "normal" car dealership. My wife and I were very comfortable at the dealership and ended up with a great deal on a great vehicle! Thanks to Myles, Brandon, and Tim in the Truck Store! These guys were awesome and very easy to work with! I'm loving my new Jeep!

Robert

Mar 17, 2015

Everyone here at keffer are really great. They understood my needs and got me to the cargo van I needed. Drove out the same day.

LiaC8

Mar 16, 2015

Heather was awesome! She worked really hard to make sure my experience was pleasantly and that I left the dealership with exactly what I wanted!

caliente1701e

Mar 10, 2015

Bought a GC SRT from Keffer Chrysler from out of state. Richie Carter was the main point of contact for the sales process. I rate making my first out of state auto purchase a 5/5 as far as interacting with Richie. Price was excellent. Contact was prompt and professional and very friendly. Richie even found me a less expensive deal for covered transport of the vehicle to my location. When the transport driver found a scratch on the rear spoiler, Richie had the spoiler replaced a brand new one within an hour and the SRT was shipped on time. Only critique was the registration and title clerk of Keffer Dodge. For whatever reason, the person responsible named Brittany was late with the processing. Couldn't get my license plate from the local DMV till a week later. Brought this to her attention 3 days before the temp plate expired. Richie expedited the procedure and the paper work was overnight shipped. Outside of that, would have given my experience with them 5 stars. I assume if I lived in NC where Keffer is located, the chance of having the license plate issue would be near nil. Overall, great expereince. Would definitely consider going back to Richie and Keffer again.

Dybryky

Mar 7, 2015

Coach Jones makes it so easy to buy a car over the phone. This is the second brand new car I have bought from him in the past two years.

Suresh&Court

Mar 3, 2015

We came into the shop and had awesome customer service from Kim Erickson. She gave my husband and I the best customer service we've ever received at a dealership. Kim helped us find the truck we wanter, negotiated the price at a PERFECT rate, and treated us like family. We will be back!

MichaelFaires

Mar 2, 2015

It gives me great satisfaction to recommend Robert Bruce. Robert is highly charismatic and has a terrific presence. More importantly, he thinks critically, reasons well and has all the instincts of a great service advisor.

JeepBabyDoc

Mar 1, 2015

I bought a Wrangler here two years ago. Did almost the entire transaction online, paperwork was ready for me to sign when I got there. This week I went back and traded in my Wrangler for a new Trailhawk. I had picked out the one I was interested in and set up an appointment for test drive. Kim Erickson was my salesperson. She was incredible, very personable, no pressure, low key. I knew what I wanted and what I was willing to pay, so it made the whole experience very easy. While buying a car often takes the better part of an entire day, I was in and out in about 2 hrs with a test drive. I HIGHLY RECOMMEND Kim, she made a normally unpleasant experience very easy!

Chip

Feb 28, 2015

We had a great buying experience purchasing our new Jeep Wrangler at Keffer. The wife and girls love it. Everyone was helpful and answered all my questions. I'm still waiting on my fancy hat that all the salesman were wearing. ??. Thanks for everything Willie.

gqmo

Feb 25, 2015

Kim EricksonWas my Sales consultant at Keffer Chrysler Jeep Dodge Ram. She was patient, understanding and made the transition smooth between customer and sales manager back and forth. She kept my stay at the dealership short and enjoyable. Would definitely buy from her again.

Melly21385

Feb 25, 2015

I was very successful in finding the most amazing jeep ever!! First of all let me say that Brandon and Andy exceeded all my expectations, I kept close contact all day with these gentleman and they pretty much sold me the Jeep over the phone. I certainly am please with them. Usually dealers will say what ever you want to hear to get you in to the dealership. I told them I lived two hours away and they were more than happy to help! By the time I arrived at the dealership Brandon was waiting outside for me. Jeep was completely detailed and ready to go all that was left was to value my trade and sign on the dotted line!! Also the finance gentleman who helped me made the experience a lot less nerve wracking than it usually is. He offered me extended warranties and explained everything in great detail!! Oh I forgot to mention Brandon also went above and beyond when he put my seat covers from my trade on to my new vehicle!! Your staff is truly impressive and most accommodating!! Thank you for making my car buying experience memorable!!

swtchrypie

Feb 21, 2015

Lauren was amazingly helpful in the search for my new car. She was nice and not pushy. I already recommended her to a friend. Mike was also friendly and made the visit very enjoyable. He made sure we understood everything and was very efficient.

Todd R

Feb 18, 2015

Keffer has a great selection, a knowledgeable staff, easy buying processes, the owner is always there and ready to assist and they do their best to get you in and out quickly.

joek1973

Feb 16, 2015

I went out of my way to go to Keffer because of the great service I've had in the past and will continue to do so in the future!

blacobs08

Feb 12, 2015

I went and bought a 2015 jeep wrangler today. An overvi of what lead me to the Keffer dealership was i went to 4 dealership and didnt have one sales person speak to me. As soon as i pulled up at Keffer i was greeted by Kim who instantly asked abiut what i was looking for in a jeep. After walking the entire lot i found the one i was lookong for. I communicated throughout the week until i went in to purchas ir today. Now to tell you how the purchase day went,The service was excellent and I was in and out in less than an hour. Kim did a phenomenal job in treating me as more than just a numerous she did whatever it took to get me into the right car for me. She had everything printed and ready all I had to do was go in sign the papers and I was on the road. I highly recommend the dealership and if you go ask for Kim Erickson you won't regret it.

nick012369

Feb 11, 2015

The injector line cracked on me around 1 AM had truck towed to Keffer for repair. Choose Keffer because my wife and I purchased a new 2013 Jeep Grand Cherokee from them rather than our local dealer in Rockingham NC. So I assumed that they would take care of me in my extreme hour of need since we purchased from them in the past. See this all happened while I was visiting my father who is at Carolinas medical center hospital on a ventilator, boy was I wrong. They bill themselves as the family dealer this is total BS. They charged me over 225 dollars to remove two nuts and install the new 100 dollar line. I just feel like they took total advantage of and out of town guys misfortune. I know I was at their mercy so I had no choice but to pay it and I did but when it comes time for my new truck purchase in the next few months you can bank on Keffer not getting that sell. # remember good customers # be fair.

JasonPidgeon

Feb 10, 2015

I recently leased my second vehicle from Keffer and am continually impressed by this dealership. Joe French was our sales associate and his professionalism and knowledge made the process easy. He showed us a variety of options in our price range and had all of the answers to the questions we had. I will definitely be back to see Joe when it is time to purchase or lease our next vehicle. Thank you Joe and Keffer!

lrg07

Feb 9, 2015

Came all the way from Atlanta to purchase a Jeep that was competitively priced. The salesman Brandon was great and accommodating, as well as the rest of the staff. I would definitely recommend Brandon and Keffer DCJ.

Lindakiser

Feb 8, 2015

i have purchased two Jeeps from Keffer! There was no game playing, going back and forth. No time wasted. The easiest buying experience. Willie has always been my Salesman. He worked hard both times to find me exactly what I wanted. Willie is the best! Service department is friendly from the time I drive in, any questions during the service and all the way to picking up my keys. The most friendly dealership overall!

jrob1989

Feb 7, 2015

Have to meet certain guidelines for the online price...also not informative when asking credit questions...I ask and told the gentlemen I did not want my credit ran as I was just looking due to my vehicle being totalled and waiting for a settlement...now my credit is going to get ding 4 times! Thanks a lot Keefer...would not recommend this place at all.

kenbrew

Feb 5, 2015

I would like to thank Kim Erickson for the help she provide in getting me out of a car I didn't want into a brand new 300. Thank you agaiin for the great service.

jstraj

Feb 4, 2015

My experience at Keffer was outstanding. This was primarily due the approach of one Mark Dollard. Mark is an extremely personable, honest, and professional individual. If you are looking to purchase a car and wan't a straight shooter, then Mark is your guy. He goes out of his way to get to know you and asks questions to make you feel like he cares. Mark and Keffer stand by what they preach. By the end of my experience at Keffer, I not only wanted to buy a car, but wanted to buy a car from Mark. I would highly recommend Mark and Keffer to make your next purchase. Sincerely,Happy, Loyal Customer

bavonne

Feb 3, 2015

Jacob is a great representation of Keefer Dodge. He has a humble spirit and excellent customer service Great Car buying from beginning to end. Thanks

Rsatterfield

Feb 3, 2015

Jacob & Mike did a great job handling my purchase of a new Jeep. They walked me through all of the options available to customize my new vehicle, bringing in the service department. All of the staff was very friendly and the sales follow up was very thorough.

rredman

Feb 2, 2015

I purchased my brand new 2014 Jeep Cherokee through Keffer with the assistance of my son. I was in the middle of changing jobs and really couldn't be in Charlotte to complete the deal. My son worked directly with Kim Erickson at Keffer and put together a great deal. All the paperwork was handled by FedEx and all I had to do was pick the car up. I LOVE this car. And Kim and all the people at Keffer really went out of their way to make the experience pain free. I would absolutely buy from them again and would recommend them without hesitation.

SCjon

Jan 31, 2015

5 stars. Felt treated like family even though I was buying 10 year old car. From salesman Richie Carter, to service manager Donnie Gomez, to Ben and Shamier in the vehicle preparation department, the focus on providing the customer a professional, genuine buying experience is self-evident. They truly strive to treat you like family!

BillF

Jan 30, 2015

Kudos to Joseph Garcia and Tim Flynn on providing an exceptional experience. Great buying process and delivery ofVehicle to my home. Seamless and well orchestrated process.

jt42

Jan 27, 2015

My wife and I recently purchased a new Grand Cherokee from Richie Carter and Mike Lewis at Keffer CJDR and we couldn't wait to start on this review. Richie completely blew us away with his willingness to find exactly what vehicle we wanted for the price we wanted to pay (which can seem impossible almost anywhere else you go). After initially shopping around and comparing prices at other locations, Richie quickly eliminated any need I felt to go elsewhere. Richie, Mike and Andy Bell in Finance were all extremely knowledgeable, friendly, and honest from start to finish and left us totally impressed. There was absolutely nothing more we could ask for and we're certain we've found where we'll be buying all of our vehicles in the future thanks to Richie, Mike and the rest of the staff at Keffer CJDR. Thanks again guys!!

cnelson

Jan 26, 2015

I got an unbelievable deal from Keffer. Mr. General Washington Jr. was one of the down-to-earth sales associates I've ever worked with, and we even ended up spending much less than we expected for a better car. He seemed to have our best interest in mind, and in the end, it was a big win-win for all parties.

Kurt

Jan 26, 2015

Some history first: I made the mistake in requesting info from a Web site my interest for a Ram 2500. From that I received many e-mails, calls etc from every dealer in the area. That said only one dealers sales person took the time to actually do his research and found my info in their system, that was Mark Dollard. Due to that I choose Mark and Keffer to work with. Mark made the process easy, he seemed generally interested in me and my needs related to purchasing the Ram 2500. I would highly recommend Mark and Keffer to work within your next purchase of a new Jeep/Truck/Car. I will seek him out again in the future. Additionally I thoroughly enjoyed Talking with both Mark, and Tim

wehner73

Jan 24, 2015

I just bought my second vehicle from Keffer Dodge and couldn't be happier. Mark Dollard, Mike Maus and the entire staff did an outstanding job. Love my new Dodge Ram 1500. Mike Wehner

Cschmid88

Jan 22, 2015

Quick and painless experience overall - made buying my first car a walk in the park. I appreciate your patience and effort in making the overall experience a meaningful one.

meshelle68

Jan 22, 2015

I usually dont take the time to write reviews, but after the awesome experience I had at Keffer Chrysler Jeep I was compelled to do so. From the minute I walked in everone was so friendly & helpful. Richmond Carter went above & beyond to help me find a car suitable for me. Buying a new car can be stressful & he made the process run very smoothly. I felt very welcome at Keffer, they treated me like a friend not just a customer. I highly reccomend Keffer Jeep, & will definitely refer my friends to Richmond Carter & Mike Lewis. Great customer Service is priceless!

Ron

Jan 21, 2015

Have purchased (leased) numerous new vehicles from this dealership over the past 12 years. Previous experiences have been ok but this latest experience has changed my opinion of this dealership and I will not return. Keffer Jeep uses your typical dealership model...work with a sales person on selection...lots of back and forth "man befind the curtain" negotiations to reach a deal...then the long wait and condescending attitude of the finance director...then a fairly lengthy wait for delivery prep...then finally the keys. My latest experience took about 4-5 hours with with at least 1/2 of that time spent waiting.This dealership is in serious need of retooling especially in the Finance Department.I will exceed, buy far, the alloted space for this review just trying to describe the level of incompetence this department exhibits to just process a maturing lease turn-in originated by this dealership and setting up a new lease using a vendor (bank) they chose! I have a three digit credit score beginning with an 8! I was turning in a 2012 Jeep Grand Cherokee in pristine condition with only 11,000 miles. I was leasing a new 2015 Grand Cherokee on their lot with 34 miles. They chose to use USBank as the leasing agent. The same company used for the 2012 Jeep. So I already had an established perfect realtionship with the leading agent. How much simpler could it be!?!The result...The deal was signed on Dec 12, 2014.Its now January 21, 2015.The old lease has yet to be paid off and terminated by Keffer.The Bank thinks I still have the car and continue to bill me the monthly lease payment. They call every other day asking for a decision on lease termination options.Even though I traded in this vehicle over a month ago. I keep telling the Bank that i traded in the car but they say they have no evidence of this from Keffer.I have yet to be billed for the new 2015 Jeep enen though the car has been in my driveway for over a month. The bank says they have no record of this new lease.The effort to get this resolved with Keffer is like working with the "Keystone Cops".From the GM on down they seem to lack desire, urgency and expertise. Now here we are some 40 days later and we are still at the starting gate. Now my awesome credit rating is at risk because of this dealership's incompetence!Summary...Throughout the entire engagement every Keffer representative seemed fixated on receiving and accepting no less than a 5 on customer reviews. I would suggest they focus at least an equal amount of attention/demand on improving execution. Then perhaps they could work their way up to a mediocre "3". Short of firing some incompetents, they have a rough row to hoe to get to truly earn a "5"!BUYER BEWARE,,

Stephanie

Jan 21, 2015

Thank you Stacy for being courteous and for providing great service. The entire team was helpful in making the purchase of my Dodge Charger a wonderful experience.

Thomas

Jan 21, 2015

Misrepresented our financial information to Capital One. Immediately wholesaled our trade in before receiving confirmation of financing. Will not return vehicle. Offering only to pay much lower than market value for the vehicle.

NDTCHRIS

Jan 20, 2015

I purchased a 2014 Dodge Challenger at Keffer's Dodge dealership on Independence last week from General Washington (Yes that's his real name and it rocks!!). I'll have to say that it was by far the best customer experience I have ever had. Truthfully, it felt more like discussing an important financial decision with a family member than it did dealing with any kind of salesman, let alone a car salesman...no offense. I Truly hop I'll be purchasing my next car from Keffer, but more importantly I truly hope to purchase my next car from the General!!!

psueng2002

Jan 20, 2015

I had been looking for a Jeep Wrangler Unlimited for a long time but just couldnt find the right one at the right price. That all changed on January 18, 2015 at Keffer Jeep. They had one of the nicest 2014 Jeep Wrangler Unlimited Saharas I had even seen with many upgrades including an automatic power top, all at what ended up to be an extremely competitive price. As you know you spend a lot of time talking with your salesman during the buying process and sometimes promises (big & small are made that can get forgotten. My salesman Alex Moore did a great job staying on-top of everything to make sure the deal went through and all promises were lived up-to even after the deal was complete. The only thing that could make this an even better experience is for service to expedite the few minor fixes/additions and get me my Jeep ASAP.

RachelBice

Jan 20, 2015

I have been looking around casually for a new Overland specifically a v8! I live in Raleigh and have been dealing with Leith Jeep (terrible). To leith you are another number. I decided to search for a specific year make etc on jeep.com. I found Keffer in Charlotte NC. I called and spoke to Brandon M. He was so nice and helpful. It was SEAMLESS!!! I told him what I wanted and told him Saturday I would be there with my financing completed. And that's exactly what I did. Honestly I will forever deal with them!!! FANTASTIC. THANK YOU!!!!

Hattie

Jan 18, 2015

I am so happy with my recent vehicle purchase from Keffer Chrysler Jeep Dodge Ram! As soon as I walked through the door at KCJDR I was greeted and immediately taken care of. I was very impressed with the beautifully decorated showroom, complimentary food and beverages, and the abundance of vehicles on the lot. General Washington Jr. did an exceptional job at finding me exactly what I wanted. General has excellent customer service skills as he was professional, courteous and very attentive. KCJDR has an abundance of beautiful vehicles on the lot and General Washington Jr. was very knowledgeable of each and every vehicle. There was so much to choose from and he was so patient with me as to I wanted to look at all the vehicles and I didn't feel rushed or pressured with him at all. Once I decided on a vehicle we sat right down to handle business, there was no wait time and the process went very smooth. General Washington Jr. did a great job at being able to get me the car I wanted for the price I wanted to pay! He went above and beyond to make sure I was fully satisfied with my vehicle. He made me feel comfortable urged me to contact him for any assistance I needed. I will most definitely be recommending him to my friends and family!

Mcanadayuncc

Jan 15, 2015

Awesome serivice from Willie Hailey! His knowledge helped me find the perfect jeep for me and my budget! With the help of Willie Hailey and Mike Maus, I drove off the lot in my dream jeep!

Llaurence

Jan 9, 2015

We purchased a 2015 Jeep Patriot High Altitude from Leo and Shaun yesterday and it was an incredible experience... A little bit of background. We had done the research and found the exact model that we wanted walking into the dealership. (it was cold outside and we didn't want to be outside wandering the dealership trying to figure it out) as soon as we got there we were approached by Shaun not in a pushy way either he just asked us if we needed help and that he wanted to make sure no one was out in the cold when they needed help (very kind, and polite.) So we came inside and showed him all of our paperwork on what we wanted and he looked it up while Leo got all of our info. It was a seamlessly quick and easy process while the credit was being run and they were working on financing we took the car for a test drive. Leo was very knowledgeable about the Jeep and its features. Once we were approved Shaun took over and worked with us on all the financing details answering all our questions no matter how small or stupid they were. Over all I would give the dealership, Leo, & Shaun a 10/10 What a great place to buy a car! Thank You Sooo Much!

jcgillis909106

Jan 8, 2015

So with my husband and I having 3 kids as soon as the charger wouldn't start I called Keefer and spoke with Kim. I was very honest about our situation income and credit and her and Emad did everything they could possibly do to get us approved. They were both very friendly and my kids loved Kim. My husband was upset about trading in his Charger at first but the Chrysler Town and Country has definitely won him over. We actually have friends looking to trade in their caravan now!!

Vadim K

Jan 7, 2015

Recently just bought a Dodge Ram 3500 through a sales rep Leo who was great, But once we had to get our tuck serviced the service adviser ( Kathy Cuthberson ) did a Terrible and once you talk to here she make you feel horrible. She kept telling to take things off my truck that had nothing to do with my issue, and told me to pay for a diagnostic that did not even fix the issue. While i was talking to her she called someone and started saying "Some Russian is here again" Which is making keffer dodge look like they discriminate on there clients based on there nationality and race If only the service was a good as the sales reps. Will not be buying any cars here ever again.

Pilar

Jan 2, 2015

I was very pleased and impressed with the excellent service provided by Lauren Copland. She was very professional, friendly knowledgeable, patient and very helpful through the whole process. Overall, I was very satisfied and pleased with the purchase. Thanks again for your great service!!

Afmurphy

Jan 2, 2015

I had bought a Jeep Cherokee (Lattitude) from Chris Preston about 1 month ago and was questioning some transmission issues, he told me to bring it in that day & gave me a great loaner car-he exceeded my customer service expectations.

Mmartini

Jan 1, 2015

Today I came into Keffer on East Independence in Charlotte to inquire about trading in my car for another, either newer pre-owned, or brand new car. I was with my Mother, and we were promptly greeted by Mike Lewis, who brought us to his desk to discuss what we were looking to do. He was very friendly, as was every employee that we were in contact with throughout the day. Mike showed us around the lot, answered every question, showed us every single option within my budget, and was nothing but patient throughout our long day....... Car buying can be an all day event, but neither Mike, nor anyone else were pushing, or rushing us. After all, I ended up trading my old car, and leaving with a brand new 2015 Jeep Patriot. Everyone was congratulating me on my purchase, and were genuinely happy that I was able to purchase my first brand new car. Mike and his associates, especially Richie (sales manager) were more than helpful and accommodating. I am very happy that I chose Keffer, and would recommend this dealership and Mike Lewis to anyone.

Tim

Dec 31, 2014

Best experience, Peirre was excellent super nice great to work with. My entire buying experience was smooth and enjoyable. I would and will recommend Keffer to anyone looking to purchase a vehicle. Everyone I met was very helpful and super nice.

bedanta

Dec 30, 2014

Willie the Sales Executive helped me lease my Chrysler 200S, he was patient in letting me choose the car of my choice while I test drove more than 6-7 diff cars. Also the Sales Manager, Matt, helped me get the best deals/rebates. Over all it was a nice experience dealing with the folks at the showroom.

BobbiL

Dec 28, 2014

Just purchased a new Wrangler Limited Sahara and absolutely love it! Joey was extremely knowledgable and helpful. Joey helped us make the right decision and made sure we received the best customer service possible. Mike was also very helpful on getting us the best possible finance options. Overall we are very happy with our experience and would definitely recommend Keffer Jeep!

Jose Najera

Dec 21, 2014

I just purchased my new Jeep Wrangler Brian Duluc was my sales rep He did an awesome job He worked hard to give me a good price and all the information i needed and we had a few laughs as well I highly recommend him to anyone He was very kind and patient with me.

JWK

Dec 18, 2014

Worked with Leo... I was in need of a vehicle and wanted to come out as close the one I had prior. Leo went over and above to make sure I drove away happy. I enojy this truck better than the one I had before. Glad I went to Keffer.

David Voronin

Dec 15, 2014

Sales are great great customer service will work with you and make a deal happen good prices and fair trade in offers Willie Hailey is the Man

garry.s.moore.9

Dec 15, 2014

Myles is the man.... He went over and beyond to make sure I got a new car. I am very excited i got the car.

John Wieler

Dec 15, 2014

I wanted to thank both Brandon and you for making this the easiest, clean and quick car purchase I have had over the past 26 years. Now on our 4th Jeep Wrangler Unlimited I think we are hooked on both the car and dealership.Thanks for making the buying process easy as it should be although many of your competitors over complicate this process. I will send as many friends as possible to help you continue to grow your sales!Happy Holidays!John Wieler

kstrong24

Dec 14, 2014

The day i step in Keffer, It was like i was in heaven. Everything i wanted i got !! Left with a brand new 2015 Dodge Dart!!!

maincooncats

Dec 14, 2014

Pierre was great! I didn't know if he'd be able to swing a deal for me, but he got it done. I so wanted to trade in the car I had, which I was unhappy with this whole year....Don't buy KIA!! I ended up financing with the same company that my last car was with, & I now have a lower interest rate too. They did a really good job getting me what I needed, & I was desperate to get rid of the old car & get something that one, I felt safer in cause I knew it would be reliable, & #2, Jeep comes with a spare tire.... I also needed so much more space than what the old car had. I couldn't get the deal I needed in Arkansas, but they got me the deal I needed here in Charlotte. Thanks Pierre!!!

FrazierS

Dec 9, 2014

We had a horrible experience looking for a Jeep Wrangler in Gastonia. Ritchie was our salesman and he was great. We ended up purchasing a 2015 and got a much better deal than the 2014 we were looking at in Gastonia. The whole experience was great...and everyone was exceedingly nice at the dealership. I would highly recommend this dealership! Thanks, Kim & Mark Frazier

Lenny Den

Dec 5, 2014

Really enjoyed working with Willie. He was very helpful and his follow up was great.He always responded quickly with phone calls, emails and texts. Looking forward to my next purchase from him. I would definitely recommend him.

CathyMaday

Dec 3, 2014

Brandon Melendez was fantastic to work with as I selected and customized my new Jeep Wrangler. He took time to ask and answer questions, and didn't give us the sleezy salesman pitch. He was just down to earth and helpful. He even took time to go over everything patiently, including showing me how to operate the soft-top. And he came in on his day off to do all of that--because I was excited to get my jeep! Brandon even went out of his way to be sure I met AJ to learn about the Jeep JamboreeDavid (who goes by many names) in the Service and Parts dept was also very helpful and friendly. I've been back to the Service area for something quick since then, and AJ, Charles and another gentleman were all so pleasant--and fast!Definitely a new loyal customer. Thanks, Brandon!

trucke

Dec 3, 2014

Everyone was super nice, but Kim Erickson went above and beyond for us. Including walking the entire lot in the rain to find the exact car we wanted. We are so pleased with how quick and easy our first time buying went. Thank you so much. Will definitely recommend our friends to go there.

francisco serrano

Dec 1, 2014

The sales representative Lauren Copland was awesome. She did her absolute best to find me the best deal, even drove 30 minutes to the bank with me to get a loan. Definitely recommend this dealer and Lauren.

marley1428

Dec 1, 2014

My sales associate Leo made my first time car buying experience so easy and fun! I really felt like he listened to what I wanted and delivered on everything that he said he would. If you are looking for a good deal go see Leo at the family store.

jblab

Nov 30, 2014

To be perfectly fair, this was my first car buying experience. General Washington Jr (yes, that is his real name) came to help me. I had already done quite a bit of research and knew exactly what I wanted. Fortunately, they had what I wanted on the lot for a starting price that I thought was fair.Mr. Washington was extremely helpful throughout the process and extremely easy to talk to. He and I went back and forth on the numbers a bit, but ultimately, I was able to work out a deal. Mr. Washington was very fair and I felt as if he was working with me 100% to meet my needs.The only downside was how long I was at the dealership for. I arrived at 2pm and left around 6pm. Again, this was my first time purchasing a car and as such I was pretty nervous. I had to make several calls that definitely delayed the deal.I would most definitely recommend Keffer Jeep to my friends and family. I felt I was treated properly throughout the whole experience. Don't go into a dealership and expect not to get some pressure, however I never felt I was uncomfortable at Keffer.

Foster4

Nov 26, 2014

I had a wonderful experience purchasing my vehicle! Brandon Melendez was my sales rep and he did an awesome job! I live over an hour away and first communicated with him over the phone. We discussed the vehicle and he called me back quickly with a great price on my car! I went into the location and loved the vehicle! They are very competitive and very customer oriented. When he was busy with another customer, he informed me and had Brian (another rep,who was great as well) work with me! What I really appreciated is they are VERY knowledegle about the vehicles, unlike a rep at another dealership I went to. Brandon patiently explained all of the bells and whistles that my new Chrysler 200 has and even took the time to pair my cell phone to my car so I can use this feature! I will definitely recommend them to anyone looking for a vehicle. I'm a Chrysler Girl, so I know where I will be going when it comes time to purchase again!!

kablackstock

Nov 26, 2014

Sadly, the used car sales team decided to change the price of the vehicle overnight, right after I requested the total cost invoice for the car. Beware of the Used Car Salesman tactics at this dealership.Living 4 hours from the dealership, I had my brother check out the vehicle I was interested in purchasing. Leo (who assisted my brother on site) answered my questions, confirmed the price, and the informed my of the intention of the dealership to "wholesale" the vehicle (this is called salesmanship), since they didn't have a place for a Subaru on a Dodge lot. I secured my funds, requested the invoice to confirm out of state purchase costs (3pm), and waited for the document to arrive. The next day (10am), Leo sent it over....magically, Keffer decided to raise the cost of the vehicle by $750. Wiper blades, a turn signal bulb, and brake pads were the reasons for the increase, and a "third party" was blamed for the price discrepancy, as they listed the car too quickly? Note, this price was on the Keffer site for a week, and remained up for an additional week following my inquiry, Ultimately Mike Streng ended up calling me to say that the new increased price of the vehicle was not negotiable at all, even after I offered to purchase the vehicle as is. Even after expressing my displeasure of the price with to both Leo and Mike, all they could do was shift the blame to the mystery 'third party'. As a follow over the two weeks following my experience, I received a text each week from Matt Knight asking 'how can I help'? I explained the situation one reply, and in another asked him to give me a call. Both went unanswered. What good is a customer follow up if you don't respond? At the end of the day, I don't agree with ordering a cup of coffee at one price, and being charged something different. It's a poor way to do business. Mark Keffer as one company that cannot be trusted.

Tajia Upshur

Nov 24, 2014

Pierre was an awesome salesman!!! He made the process so easy and even delivered my car to my door 450 miles away. I will recommend Pierre to all my friends!!

tamera moore

Nov 23, 2014

We have purchased and had the sales experience of all types of luxury cars. Our 16 year old daughter had to have a jeep and as a parent we wanted the best. Our experience with Kim Erickson and Julius Tindell was nothing short of perfect!!! Other sales people and dealerships could learn from the way they treat their customer at every turn! Thank You Kim and Julius for all you did. We couldn't have asked for more!!

cradams1

Nov 21, 2014

I live 4 hours away from Charlotte and chose to do business with Keffer because of Heather Erazo and her work ethics. She went way beyond what other sales people have done to help me get into my new Sahara. Always prompt, courteous and business like. The dealership was friendly and well kept with lots of great inventory to choose from. They are very competitive in price and will actually listen to your offer. I will send all my friends and those who ask about my Jeep to Keffer and Heather. Great job and I will be back.

beyond

Nov 18, 2014

I just purchased a used prius from Brian Duluc. He was very enjoyable to work with and very informative. He made sure that my wife and I felt comfortable with our purchase and we had a few laughs as well. I thought the process went very smoothly and got a very good price for our car. Come to Keffer and enjoy a laid back experience that can actually be done quickly. I'm impressed with Mr Knight as well as Mike Maus in finance. Everyone took the nerves out of the situation. I felt like they were on my side, not just selling me something. Anyway, come to Keffer and ask for Brian and actually enjoy buying a car! Frank and Val

Chelsea Weiner

Nov 18, 2014

I worked with Chris Preston over the weekend & have to say that my experience was nothing short of fantastic. I came in looking for a competitive price for one vehicle, and he was able to get me into a newer vehicle for a lower price than what I was paying elsewhere. I highly recommend working with Chris if you are looking for a seamless process from start to finish. Nothing was too complicated for him to explain, and he was patient with my mom and I as we looked over and discussed this BIG committment. Working with someone who makes you feel important as a customer and doesn't act like a sleezy salesperson, is a critical aspect to being successful and regarded as trustworthy. After the purchase took place, he was still easily accessible and responded quickly when I had questions about the new features in my Jeep. (Upgrading from a 2003 to a 2015 comes with a lot of new technology.) Chris took a lot of the stress out of this experience, and I am telling all of my friends to go see him if they are in the market for a new vehicle. Thanks, Chris, for making my first car-buying experience one that I will remember fondly!

nealshanda

Nov 18, 2014

I was a first time buyer and they were exceptional! They made me feel like family and not just sale. There entire staff was friendly and awesome. I am a recently college graduate with no credit they went above and beyond to help me get into a new car. I needed the car because I recently got a new job. I love all the people who assisted me in purchasing my car. I HIGHLY RECOMMEND anyone looking into buying a car to go to Keffer! They have an awesome team!

Tamdaram

Nov 17, 2014

I would highly recommend anyone to Brain Duluc. He was very kind and patient with me and my husband and made sure we understood everything about the car we bought. With the help of Julius Tindell they made sure we got the car we wanted. They have been there for any questions we have had. The entire staff at Keefer was very friendly and made sure we were taken care of.

rbdavis76

Nov 7, 2014

Overall Willie Hailey did an excellent job working with us throughout the process. He was easy to contact and always got back to me quickly, which is very important to me. If you want to work with a salesman that will work for you then you need to call him.

candace Keene

Nov 6, 2014

I would highly recommend this dealership to anyone looking for a great car at a great price. My experience was wonderful yesterday when I purchased our new challenger. The staff was very friendly and the process was so quick I was in and out in a little over 2 hours!!! I will be returning to keffer to purchase any vehicles we decide to buy in our future!!! I recommend you do the same!

Melissa Davis

Nov 4, 2014

We went on date night and ended up with a new vehicle. Willie was friendly, helpful and not too pushy. He was easy to get in touch with when we needed him (we had to wait a few days before picking up the vehicle) and offered his help for anytime after.

TheSockMonkey

Nov 4, 2014

I found a car on autotrader.com that was at Keffer Dodge. It was a used car. A couple years old, average mileage, not very heavily optioned. The price advertised was good though so I went to take a look and go for a test drive. There was another vehicle of the same year and model at a different dealership, with many more options, lower mileage and priced $1000 less online. I took the test drive with Tim who seemed nice enough. I was honest and showed him the advertisement for the other car, which included in its description the price of certain options when purchased new. It was obvious to me that this is what this was. At any rate, I asked Tim what the best deal he could make on this higher mileage, less optioned car was, in light of the existence of this other car. Tim said "let me go talk to the manager" and see what kind of price we can sell this for. I can only assume that Tim thought I was an idiot. Maybe I accidentally wrote "gullible" on my forehead or something. Tim came back with a printout indicating that he would sell the car to me for $3000 MORE than they had it listed for on their own website and $4000 more than the other car. He then tried to convince me that the other dealer would add those option prices to the price quoted and they would end up $1000 over their newly adjusted upward price. Other reasons why I think Tim felt I was particularly uninformed: He actually said these words to me: "On these V8 Chargers, people don't like to get the leather because they worry about sliding around". Uh huh. People don't like leather. Right, Tim. He also said this about the price listed on their website: "We're still trying to figure out how to advertise on the internet"... because... the internet hasn't been in existence for 20 years? Sure, Tim. He also said, "I don't think anyone could get qualified for the price we advertised", except him. He qualifies. He said that and he kind of laughed, as if it were very funny that he could buy it at that price, but I could not. So why advertise it at that price then, Tim?Basically, he confirmed every terrible stereotype of car dealers for me. He relied on the fineprint of the ad to explain why the price was different (it says something like "price includes all incentives applicable, blah blah blah. not everyone will qualify for all incentives". So yeah... if this were a court of law, it would hold up. But it's not. You're trying to convince me to buy something from you. I don't go to court to do that. I go and decide if I like the car, and if I feel like I am being given a fair price and treated well, I will buy the car. I did not feel this way at Keffer Chrysler Jeep Dodge Ram. So I went to the other dealer (Metrolina Auto Group) and bought the other Charger, which was priced exactly as their ad stated, no mumbo jumbo. That's how it should be done, Keffer. And Tim.

Santana W

Nov 3, 2014

After a car accident deemed my previous vehicle a total loss, I visited Keffer Jeep to purchase a new vehicle. Kim Erickson helped me pick out the perfect vehicle for me and was so kind and helpful throughout the process. She was patient with me as we narrowed down the selections and gave great information on their products. I highly recommend Kim and the team at Keffer Jeep.Santana Wilcox

Lorijohn

Nov 3, 2014

Was very impressed how well they deal with their customers. Worked with you until both sides are happy and content. I would recommend Michael Lewis and Richie carter to anyone who is looking for a car car experi

Moriah leach

Nov 1, 2014

I bought a dodge avenger that I always wanted. I've never been to a dealership before that the entire staff were so friendly and welcoming they made me feel right at home. The things that I love about this dealership is that they actually care about the customer and are really hear for people they help. I would moat definitely recommend this dealership to anyone looking for a great car and even better people.

tsmyers

Oct 31, 2014

Awesome dealership!!! I traveled all the way from west Virginia to go to keffer jeep. Special thanks to Richmond Carter for the great service and sales experience. I am now the proud owner of a 2014 dodge ram2500.

keisha.adrews78

Oct 21, 2014

I read several bad reviews about this a dealership online but I ignored them. Now I know that was not a good idea. Don't get me wrong, so far I LOVE the car. Everything was good while we were working out a deal, once I committed to buying the car the finance manger was extremely rude bc he couldn't pressure me in to buying all the "extra coverage". Keffer did deliver the car to me, which I appreciate bc I live 2 hours away, but it was late in the evening and I told the salesman my son had football practice. He was late to practice bc the car was so late arriving. I found 2 small problems with the car and notified the salesman right away. I was told it was a used car that comes with minor imperfections. That it was a 9.8/10. A button not working is NOT a 9.8/10. The salesman also told me he saw nothing wrong with the car she it left the dealership. Of course he didn't. I let the salesman know that I was not happy. He had a manager call me, he was just as rude. At this point, I'm just ready to be dont with this place. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. I WILL POST THIS REVIEW EVERYWHERE I CAN.

Jenniferbaines77

Oct 19, 2014

Willie is AWESOME!!! He made the car buying process smooth. Got us in what we wanted and the price we wanted. Looking for an easy car buying experience, go see Wllie!

troy_illini

Oct 15, 2014

Willie is awesome. I went to other dealerships and they told me to go to Carmax. I went to Carmax and nobody wanted my trade in for something I could live with. Willie took on the challenge and not only helped me with my trade in, but he also was able to satisfy all of my needs for my new Jeep Wrangler Unlimited Sport. I appreciated Willie in his straight forward and direct way of answering my questions and being open to suggestions. I felt he listened to what I needed. I would reccomend him to my friends and family.Troy Carter

Derek Williams

Oct 13, 2014

We worked with Heather Erazo. Dealt with her through email because I was out of town. She was prompt to reply and treated me just as if I was in her office. We were actually able to get a lot accomplished without having to be there. I felt She went the extra mile for us. We Came in the next day, she had the car pulled up in front for us, just as she said she would. It was just what we were looking for. She did not try to sell us something else. And she was dead on our price range. We felt like we left with a great deal and did not feel that we had to fight with them to get it. The atmosphere was relaxed and they were extremely accommodating. We walked in about 3pm and drove out with our new car before 5:30. Very efficient and quick. Will we go back? Absolutely!! And You should go too. And ask for Heather Erazo

chae.1225

Oct 9, 2014

This was our first time ever buying a Dodge and we are so happy that we did. Richard Carter took care of us and he was AWESOME! We had three little kids with us when we came and he never made us feel like our kids were a burden to be there. He was wonderful from the time that we got there until the time that we pulled out of the dealership (which was WAY past closing time). Even though it was past closing time he still took us step by step on showing us our new vehicle. He even activated my husband's phone to the Bluetooth. We are so glad that we got him and will probably make our next vehicle purchase with him. There were ALOT others that made us feel at home but we cannot remember names.

d Purdy

Oct 9, 2014

This is our 4th jeep..we have been friends with staff for last 7 years. Would not go to any other jeep dealership. Our sales people Julius Tindall and Richard Carter are the bomb.

jd.greene.35

Oct 8, 2014

Kim Erickson did a great job of getting me in the vehicle I needed and wanted. She wasted no time from the point of sale to completion and was upfront when questions were asked. I look forward to doing business with Keffer in the future.

Johnalex11

Oct 5, 2014

Special thanks to Brandon Melendez in helping me purchase my first car experience very smooth !!! This truly is the family store and will take care of you each step of the way

Djanticoli

Oct 2, 2014

I would recommend this dealership, and Kim Erickson, to any of my friends and family. They went above and beyond to find the perfect Jeep to meet my personal preferences and my financial needs. I couldn't have asked for a better experience!

MarQuita Murdock

Oct 1, 2014

From the moment I stepped onto the lot I felt welcomed. Sandy, at the front desk was exceptionally friendly, my salesman,Willie Hailey, was very efficient, knowledge and professional. Last but not least Emad in finance made it happen. I'll be a return customer and will refer anyone I know in need of a car to Keffer.

Carrie Martinez

Sep 30, 2014

Brandon really made my experience far superior than I could have imagined . I appreciated that he didn't try to push me beyond my budgetary constraints . He was very knowledgeable about every aspect & he was very honest when it came to potential shortfalls as well as the positives based on my individual needs . Overall a great experience. I'll be coming back in the future !

jmauk12

Sep 30, 2014

We recently bought a 2015 Jeep Wrangler and are in LOVE with our new toy! Kim Erickson is the best car salesman I have worked with. She was polite, knowledgeable, and most of all caring. She actually cared for the customer instead of just trying to push the car. This made for a relaxing atmosphere for us to by a car! Once we found "THE ONE", Kim and Julius helped us with our pricing. Julius is a man of his words and made us feel like we were family. We LOVED working with this amazing duo. I will recommend Keefer, Kim, and Julius to anyone who is interested in buying a Jeep.- JMS

Wgoodwin

Sep 30, 2014

I was very pleased with my experience at Keffer, Mr. Willie Hailey went above and beyond to make sure that I received the exact car I asked for and to make my dream of owning a chyrsler 300(jazzy blue) a reality. I would recommend all of my friends and family not only to this dealership but to see Willie personally.

Chris Slater

Sep 29, 2014

I RECENTLY PURCHASED A USED 2013 DODGE RAM FROM KEFFER CHRYSLER, JEEP, DODGE, RAM. I WAS VERY HAPPY WITH MY SALESMAN BRANDON MELENDEZ, HE IS VERY KNOWLEDGEABLE ABOUT THE PRODUCT AND NOT PUSHY AT ALL. ALSO KEFFER WORKED WITH ME ON THE PRICE AND GOT ME A GREAT DEAL!THANK YOU,CHRIS S.

jbcarte1

Sep 27, 2014

We had a wonderful new car buying experience. We were indecisive and Mr. Carter worked with us over a few day period. He helped us find the perfect car and even though they didn't have one in stock they located one close by and brought it to us. I have bought multiple cars from here and each experience has been pleasant.

pjcall68

Sep 25, 2014

Brian Duluth was great in answering any questions I had and in making the whole process painless. Angelo in finance was efficient in explaining all the paperwork.

Marilyn Hartness

Sep 24, 2014

Eric Cover was a brilliant and friendly salesman for us. We walked in and wanted to see a car that we had found on the internet that was at Keffer. Eric had phenomenal knowledge about the 2011 Subaru Outback which we found through the internet. We had many questions about this used Subaru and Eric was thorough with his answers. We felt extremely fortunate to work with him. WE BOUGHT THE CAR. WE LOVE THE CAR. Thank you Eric !

dealerraterjay

Sep 21, 2014

Terrible. Recently, I purchased a used 2008 Dodge Avenger from Keffer and was initially VERY happy with my purchase. However, I was incredibly disappointed when I found that the maintenance Keffer did was lackluster and questionable. I had a loud noise coming from the struts that were placed on the vehicle by Keffer. As it turns out, the struts were TOO BIG (not sure how a trusted mechanic made that mistake). Thus, I took a trip to Keffer the next day and requested work to be completed. The service supervisor, CHARLES HENDRICKS, was EXTREMELY rude and dismissed my claims. He provided me with, possibly, some of the worst customer service I have ever experienced. With frustration, I took my complaints higher up and met with A.J., the service manager, whom provided me with excellent service and had the struts replaced. Now, a day after this service, I am experiencing oil leaks from the car. I will attempt to get THAT fixed tomorrow, but I have been EXTREMELY disappointed with the services at Keffer. Honestly, I would NEVER recommend anyone to make a purchase from this dealership. Terrible. HOWEVER, I would recommend COACH JONES as a sales person, his work is exemplary and he is EXTREMELY knowledgeable about the cars and the services provided at this establishment.

ck200011

Sep 17, 2014

Had been looking for a Cherokee with specific options on the web and found it at Keffer. We asked for more information and got it literally within a few minutes from Willie Hailey. We were able to agree on a purchase price with a trade over the phone - very convenient for us. Willie, Matt Knight, Emad Fahmy and Michael Turner each had a part in the sale. We thought it was very easy, low key compared to some "high pressure" experiences with other dealer car purchases in the past.Even the cleaning/detailing crew had our Cherokee looking great for pick up.

Arq5kids

Sep 16, 2014

Lauren is amazing! She was thorough, kind and patient. We are so excited about our new car and are grateful to Lauren for amazing customer service.

Nelson Henderson

Sep 10, 2014

I have had new Ford trucks (F150 and F250) for the last thirty years and they have all been very good trucks that lasted a long time and a lot of miles. But I can honestly say that this is by far the best truck I have ever had. I don't know anything on this truck that I don't like or that I could improve. This truck has it all; best riding truck I have ever had, best looking truck on the road, and all kinds of power AND fuel economy. All I need now is a xxxx Cat Challenger to park beside it! (I am 64 years old but can still dream). Myles Handschu made buying this car the easiest new car purchase I have ever made. It is a pleasure to pick a dealer on the internet, call a stranger to sell you a vehicle, go to the dealership and get exactly what he promised and what you want in a timely manner. Good info about the truck, staight forward pricing and negotiation, Clear info on what the dealer could do for you after the sale. Keffer Chrysler Jeep Dodge Ram made buying a new vehicle easy, even if I was spending a great deal of money.

lisata70

Sep 9, 2014

I give many thanks to Mr. Mike Lewis. His patience was remarkable towards my brother and I. The knowledge and understanding that he has given to my brother and I had made it possible to choose the right vehicle for our service business. My brother and I are fussy buyers and not only Mr. Lewis help served our needs but he did a wonderful job of satisfying us with the purchase of a 2014 Promaster 2500 and now we are in business. I would recommend and also continue to buy my vehicle through Keffer Chrysler. The experience was pleasurable.

laxkeeper13

Sep 8, 2014

Baught my first Jeep Wrangler!!! Great service from Willie and the rest of the staff here at Keffer. Would do business again. The Jeep is amazing and more than what I was looking for.

landrews1

Sep 7, 2014

Mr. Mike Lewis welcomed my family and I the minute we arrived on the lot. He was very concerned about me as well as my family. I was pleased to have salesman who more concern about the well being of my family and not just selling me a car. He continuously worked with me until I was able to get the car that met my overall needs and was appropriate for my budget. My overall experience with Mike Lewis and Keffer Dodge was great and I would recommend them to anyone I know. Thank you! Lendrick

dsrollins

Sep 4, 2014

Mr. Richie Carter welcomed me to Keffer when I pulled up. Right away he understood where I as coming from and what all I needed and wanted in a car. He walked me around gave me all the information I needed to make a great choice. I went with the Jeep Cherokee Limited. Richie really cares about the customer and did everything he could to get me where I needed to be in price to purchase my first car. He went back and forth mutliple times talking to his manager. Richie went above and beyond what I needed and asked for. I had a wonderful experience and will definitely be going back to Richie and Keefer Jeep for my next car.

jguill

Sep 4, 2014

Bought a new Jeep Cherokee. Mike Lewis, and Richie made it a very positive experience. These guys were a pleasure to work with through out the process.

Tamy2323

Sep 3, 2014

Amazing service! These two gentlemen helped me beyond anything anyone ever would have. I am definitely coming back for service and a new car when it's time. Thank you!

Acbroadie

Sep 2, 2014

Stacy Parham had great custimer service, very friendly and patient. He got me in the car I wanted and made my car buying experience easy and plesant with his knowledge and hard-work. I would recommend this guy and the dealership to anyone.

Bob R. Brown

Sep 1, 2014

I had a very pleasant purchasing experience at Keffer. Salesman Mark Dollard was very patient and helpful. He answered our questions in a straight-forward, non-pressure manner so that we could make an informed decision on the best vehicle for our needs. I'd feel comfortable recommending Mark, Mike Maus in finance, and the other folks at Keffer to friends and family.

cmjshop

Sep 1, 2014

Great experience with Mike Lewis. Very knowledgeable and patience. Pleasure speaking with him. I'm glad I made the trip out to this car dealership.

Michael Hercules

Sep 1, 2014

Great customer service by Michael Lewis . He made my experience at the dealership comfortable. My questions about the prices and cars were answered without feeling rushed . I will recommend Mike to any of my friends or family

wwilson74

Sep 1, 2014

Mike, Wayne and Andy worked hard to get me in the car that I wanted and did it with a great attitude. They made what was a bad situation a pleasant and fun experience. I have never had such a friendly family like team to work with.

xalmonte15

Sep 1, 2014

Xavier came right out to me and greeted me with excellence. I then knew I was dealing with a sales person! He did everything he could to make sure I was given VIP customer service and gave me a FANTASTIC deal on my car! Go see Xavier Almonte now !! You will not regret it !!

zulie

Aug 31, 2014

I have been shopping a long time for a wrangler and drove all the way from Va. to Charlotte to buy one stopped by another store, I wont mention starts with a H and we didn't have the best experience there left very disappointed, check our list and stopped by Keffer Jeep and ran into Mr Lowry with open arms he treated us like family ...Maybe that's why they call it the family store were very happy and we will send our friends.

Darlene Watkins

Aug 29, 2014

We found buying a car at Keffer a very enjoyable experience. Our salesman Myles Handschu made our buying experience easy, without the normal stress that sometimes comes with purchasing a car. We will definitely go back to see Myles when we make our next vehicle purchase

deebones2000

Aug 29, 2014

Keffer has great customer service. My salesman name was Pierre and he was great. I'm very picky and he took his time with me. He made sure that I was happy before I left the dealership. I would recommend Keffer to all my friends.

frantt

Aug 29, 2014

I am impressed by the knowledge and courtesy extended by Richie when I went in looking for a vehicle. There was no stress or pressure involved and he answered all my questions including information about the price of the car. I would highly recommend Richie to any of my friends looking for a vehicle which this dealership sells. .

coreyramtruckz

Aug 28, 2014

Finally got the Ram of my dreams thanks to Brandon and Heather. I recommend this dealership to anyone that is in the market for a new vehicle.

natalie.lech.5

Aug 27, 2014

Honest and patient. Willing to get you what you really want. It's an important purchase, do it with someone willing to help you make the best decision.

Budmoss22

Aug 26, 2014

Willie was great. He made it easy on a very busy family. He worked with our schedule, and we accomplished everything over the phone. Highly recommended!!

Johanna Pjatak

Aug 26, 2014

As a first time buyer, I have to say that I had an amazing experience at Keffer. Brian Duluc was the sales associate that assisted me throughout this whole experience Brian was wonderful, vey knowledgeable and very helpful. He worked with me in terms of getting a great car at a reasonable price. Brian made one of my wishes come true and will be forever grateful to him. Even after a moth of having my new car he is still there to answer any questions and/or concerns that I my have. Thank you Brian, you rock!!!!!

andymick

Aug 25, 2014

Just purchased a Chrysler 300S from Keffer and the experience was tremendous. Knowledgable sales professional (Leo N.). Amazing product line (Chrylser, Jeep, Ram trucks). If you do your homework and come prepared I think you are able to get the most from your car buying experience. I researched all the brands (japanese, german, scandanavian, american) and nothing could touch the 300S in terms of performance, style and safety features (such as Blind Spot Monitoring and Adaptive/Dynamic Cruise Control). Although I have been loyal to Honda/Nissan/Toyota in the past 11+ years, I am amazed at the product offered by Chrysler. Keffer has a jewel in Leo N. and I encourage you to do your homework and then stop by for a visit. The people at Keffer were super helpful, friendly and not too pushy. The inventory they have means that you will find what you want and can look at all the different color combinations.

debjeep2014

Aug 25, 2014

This is our families 3rd purchase in 2years from Willie. We appreciate his excellent customer service. We were in and out with our new purchase in only a few short hours.

coach53

Aug 22, 2014

I am really loving my new Jeep , I also loved Working with Coach I REALLY don't feel I was buying a car Coach made it very easy . GO see the COACH

maryhunter

Aug 22, 2014

I am a 17 year old girl who was on my way out to the jeep dealership I had already found two grand cherokee's on the website that I had, had my heart set on. Unfortunately on my way to dealership I received a call from Kim saying the car been sold, Once we got to the dealership my heart was heavy and lots of tears had been shed since, the two cars I wanted had sold. Kim was standing at the door to the dealership with open arms and a big hug. My mom and I could not be more grateful to have found Kim. She is amazing and the best dealer we have run into. She is completely an angle sent from heaven above. She went above and beyond what she was supposed to do for me with knowledge that this would be my first car she did everything that she could do to make me happy. We love Kim and would not use anyone else besides her. She is AMAZINGGGGGGGGG!!!

Rob Day

Aug 20, 2014

Man I haven't even made there yet and Tim found exactly what I wanted a beautiful red Chrysler 300 S .he worked for me very hard even on his day off . if you need a great car and price and someone who will make you very Happy go to Tim Flynn . I pick up my car tomorrow and I'll let you know what happens after . Robert Robert Day

CorbettFoster

Aug 18, 2014

This was my first time really seeing the car buying experience first hand and as a customer; I can honestly say that Lauren Copland made the experience the best it could be. She cared about us as people who wanted a safe, reliable, but still pretty cool car as opposed to just her next sale. Well I can honestly say that Lauren did her best in making sure there was a check mark next to everything on our list, and she succeeded! I got a used 2011 Jeep Grand Cherokee that I absolutely adore. Next time I need a car (hopefully that'll be a loooong time from now though!), I know the first place I'm going. I've actually already recommended Keffer Chrysler jeep dodge ram to 3 friends, and made sure to send then Lauren's contact information because I don't believe there's any car salesperson who could be more relatable, helpful, or friendly. Thank you Keffer Chrysler jeep dodge ram, and a big thanks to Lauren!

bdubspele

Aug 4, 2014

I have bought three vehicles now from Keffer. The last two with Leo. I simply tell him what I am looking for in a car and he usually shows me three options. One with some features, one with a ton of features, and one in between. He shows us all three prices and then tries to get those prices down for us where we can afford it. Thanks to him I have two great vehicles.

paulmanning

Jul 21, 2014

I arrived at Keffer to look at a car they had on their lot that was close but not exactly what i was looking for. Kim Erickson assisted me with my purchase. She was very helpful in my purchase. She was very considerate to my family and very informative. Overall great experience.

aahleighlarae27

Jul 17, 2014

I went in looking for a Used Jeep thinking it would be a better payment. I ended up buying a brand new Jeep for a great price. Joe French was extremely friendly and not pushy. He understood my needs and helped me with my first vehicle purchase. I would recommend this dealer, they are a great experience for any buyer!

Tina2pastina

Jul 4, 2014

We purchased my husbands F250 from Myles our sales associate, he was wonderful. We completed the deal with Richie the floor manager who was equally wonderful. My husband is so excited he finally found his dream truck at a price that was acceptable.

jboots8560

Jun 25, 2014

I had been very familiar with the stereotypes of car dealerships (especially in dealing with used cars) and have had a lot of personal experience that would give some merit to those stereotypes, but my experience with Keffer was so bad it was almost comical. I understand that their job is to try to sell cars, but they're lack of respect for me, my decisions, my budget and my time was unprecedented. While ostensibly pleasant in their demeanor, they were rude and unprofessional in what they actually said and did. They insulted the make/model and age of my car multiple times, and the manager even made a rather insulting comment about his wife why attempting to make a joke. They aggressively tried to sell me cars I didn't want and inexplicably refused to even show me the less expensive cars I came to see.They repeatedly argued with me over what I could afford while I was there and, in a manner that was particularly insulting, they acted as though they knew best as to how I should manage my finances and what car I actually needed. Did they really expect me to fall for that? Several hours later after I decided to just get my current car fixed, Leo called and aggressively argued with me over the phone over my expressed decision to not go into further debt at the moment. After I explained that, he proceeded to berate my current car and try to convince me that I made a horrible decision so when it got to the point where I could no longer get a word in during the conversation, I eventually had to hang up.They also had no respect for my time. Even after I made it clear that I needed to get back to work and was no longer interested (that wasn't an excuse to get away. I really did), they took their time and continued to detain me. I should have just walked out, but I didn't want to be rude. I now wish I had. They actually wanted me to call my boss and tell him I'd be late.They also made several inaccurate comments that indicate that they either know very little about cars or were simply lying to me to get me to buy something. My guess is both. I could go on, but I think I've said enough.

CBLAKECEO

Jun 24, 2014

Keffer Chrysler Jeep Dodge Ram, I have been doing business with them for bout 3 or 4 years now. I purchased a 2010 Challenger from them first. While I made my first purchase I came across one of their Employees Willie Hailey. Over these past couple of years I have grown to know that Willie is not only a great salesman but a great person. He always gave me the best service and business. Keeping in touch with me and my family. And now he just put me in a 2014 Dodge Challenger. Keffer thanks for your service and Willie thanks for always giving us the same business GREAT!

mr&mrs Whit26

Jun 18, 2014

Please check out Kim at Keffer on Independence in Charlotte. She is fantastic, so glad my husband and I got her as our Sales Associate. AWESOME SAUCE NO ONE IS BETTER FOR YOU AND YOUR FAMILY THAN KIM ERICKSON!!!! THANKS KIM :-)

Ajoyner

Jun 16, 2014

We were looking for an affordable family car and we found it at Keefer Jeep and Dodge. Our salesperson Joe French was outstanding, Very friendly and worked really hard to ensure that we got what we came for. I would send anyone I knew that was looking for a vechicle to Keffer.

breanna7

May 22, 2014

I tagged along with my boyfriend to the Jeep dealership. He was finally ready to buy after bugging me about it for nearly a year. We trekked through the rain for an hour and noticed, because of our age, another dealer didn't want to help us, until Coach came along. He was super patient and answered every question we had for him. He gave us many scenarios and options for Jeep choices until we found the exact one we were looking for and couldn't be happier. I would recommend Coach to anyone looking for a more enjoyable laid back experience unlike any other place.

jruppel

May 22, 2014

Erick Cover and General Washington were very knowledgeable and helpful in finding me the right truck to fit my budget. I highly recommend this dealership.

Pwbrady

May 14, 2014

A year ago I purchased an 07 Grand Cherokee for my son. It was a one-owner local trade, which underwent a "thorough inspection" at Keffer Jeep. Admittedly, it was high mileage with nearly 100k on the odometer. In less than 12 months, we've had it towed back to the dealership 3 times for : water pump, leaking rear differential, belt replacement, battery died, alternator melted and we had the 90k service performed.Now, this is my first Jeep so I don't know whether this was to be expected. The dealership tells me "what more do you want with a high mileage car?" Well, I've had other high mileage cars that didn't have half the problems as this Jeep.My take on this dealership is that they're focused on the sale and not the customer. I've been shuttled around between management, never getting an acknowledgement beyond "what do you expect?"You may feel differently, but this is my first and last experience with this dealership and Jeep.

Aavivaa

May 10, 2014

Got my first car from Keffer Jeep with Emad's help! I highly recommend him as a dealer, and he is helpful and professional. He always gets to the point. it saves time to work with him!

Mayaleigh

Apr 26, 2014

Shaun was super helpful and professional with the purchase of my 2014 Jeep Compass. He made sure to give me exactly what I wanted. He was patient and extremely helpful. I love my Jeep and will definitely send my friends his way!!

Nemaali1946

Apr 23, 2014

Leo greeted me at the door with a smile , said ( welcome to our family store ) . Leo moved swiftly to look into my trade , gave a very fair price . Leo pressed to ask my about the new car I would like to drive , I indicated that I am looking for Grand Cherokee ; he took the time to explain in great details the features and the benefits of 2014 brand , fitted me in a new car with the state of art comfort . It is a great experience to work with Mr . Leo Nasralla and deal with family store . Thank you Leo

kcarson0272

Apr 21, 2014

Willie was super helpful and professional with the purchase of our 2014 Jeep Wrangler Unlimited. He found us the EXACT Jeep that we wanted. He was patient while we selected the new tires, wheels, and lift kit. I LOVE the Jeep and would definitely work with him again!!

GMonago

Apr 18, 2014

Purchased a used car and received great service from Erick Cover. He was very helpful, knew very much about the make & model of car I was interested in and helped me throughout the purchase process. I highly recommend you ask for and work with Erick when you visit Keffer Jeep Chrysler.

Ciara1226

Mar 30, 2014

Pierre's professionalism is unmatched. He never pressured me into making a purchase; instead, he listened to my exact needs and worked diligently to put me into the vehicle that I wanted with the best terms for me. I will recommend Pierre to anyone I encounter who's looking to purchase a vehicle. I am 100% impressed with the service I received.

Melynn

Mar 30, 2014

Went to Keffer Dodge with my son to help him purchase his 1st new car. He was interested in the Dodge Dart, Joe Williams help and knowledge went far beyond anything I have experienced in purchasing a vehicle. My son left with his brand new Dodge Dart, and is so proud. Joe made this 1st experience for him so wonderful, I have no doubt that we will be dealing with this dealership in the future.

ctlezet

Mar 29, 2014

Pierre was great and really cares about his customers and what he does. He made my experience easy and My new Jeep Wrangler is awesome. Thanks Pierre.

harperh78

Mar 27, 2014

Willie was great! Entire car buying process was very smooth and hassle-free! We would recommend this dealership to anyone looking to buy a Jeep in the metro-Charlotte area. Ask for Willie!

lonnie2

Mar 27, 2014

we came in looking for a 2012 dodge charger, but we ended up wtih a 2014. the price was very reasonable. The people were very friendly.Even the man that cleans the building was friendly. We had an enjoyable time. We love the car. willie was the salesman and he was more than friendly. he knew his job and he was so pateint with my husband while he made up his mind. MS White THANK YOU

Realtalk1

Mar 27, 2014

My Husband and I went to Keefer Jeep with the hope of purchasing a vehicle that we saw online. We test drove the vehicle and sat down to discuss the price... Myles presented us with a price $4000.00 above what we saw online and quoted when we met him. He said the internet price was for trade ins only, it does not say that online. He went on to say they use to get 40 calls a day, now that they have internet pricing they get 140 calls a day. It was if he was bragging that they reel people in and screw them over. We gave our best and final out the door offer based on KBB and the internet price. He came back with his own KBB print out. We said thank you for your time, he continued to talk. I said we like to get straight to the point, if you can't accept our offer we understand. I went on to say I don't mean to be rude but we are ready to go. I extended my hand to shake his hand, he responded you are being Rude and walked off leaving my hand in mid air. I have never in all my life. He is an old Man, he should know better. Stay Away!

nosillak

Mar 23, 2014

Just took delivery of my 2014 Jeep Grand Cherokee Summit. General Washington was my sales representative and he truly went the extra mile. The staff at Keffer went above and beyond to make the experience a positive one. Frankly, this is one of the few dealerships I have worked with over the years that truly did what they said! 11 out of 10 for this dealership!?

lbujenkinsr

Mar 16, 2014

I am shocked and appalled at the level of gameplaying and trickery that I experienced at Keffer Jeep. Unfortunately I fell for all of it. In fact if you Google "Auto Sales Tricks of the Trade," there you would find a list of what I experienced at Keffer Jeep in October, 2013. The staff is friendly and welcoming. But let the Buyer Beware! Do your research and DO NOT let your guard down. Remember who is in charge of your deal and do not be rushed or manipulated.

BILLPHILLIPS

Mar 9, 2014

This review is based on our new car buying experience. It was the first time my wife has ever purchased a new car on her own (although I went with her). Our salesman (Richmond Carter) was very professional and put up with a lot from me. I've often felt that car salesmen (new or used) were like lawyers (not to be trusted and generally shot on site). This was not the case with Mr. Carter. He listened to our needs and directed us to the vehicle that met are needs and not something more / over-priced. I would definitely buy a car from him again without hesitation.Our experience with finance was just as good. My wife had gotten pre-approved on-line at 16% as long as we put $1400 down. Andy (please forgive me, I forget his last name) did some extra work and was able to get us 8.69% with only $500 down. Andy also explained some buying options and let us make our decision without pressure.Overall, I highly recommend these two gentlemen and was extremely pleased with their service. I have decided that neither of these gentlemen need to be shot on site.

cgrubbs

Mar 3, 2014

Willie was a pleasure to work with and very friendly. Low pressure environment. I was surprised there were no 2014 brochures for the car I bought and low stock but we were pleased at the end.

bdgrover

Feb 17, 2014

I would definitely recommend this dealership. I got a 08 Infiniti G35 S from them and Tim Flynn did everything to make the whole process as easy as it could be. He told me that normally they gas the car to a certain amount for used cars, but since we were coming from out of town he went ahead and filled it up. So for your next car purchase, I recommend Keffer Chrysler Jeep Dodge Ram, ask for Tim Flynn and tell him Billy sent you.

paigecam

Feb 14, 2014

My experience with Keffer, and particularly Richie Carter, was awesome. I had visited a couple other Jeep dealerships in the area and was pretty disappointed with my experience. No one took the time to answer some specific questions I had around the financials of the offers, even when I clearly asked for explanations. From the moment I called Keffer and spoke with Richie, my experience with Keffer was like night and day compared to the other dealerships. Richie was extremely friendly and took the time to sit with my boyfriend and me to answer all of our questions. He was also very friendly, honest and reasonable in negotiating the price. I would recommend both Keffer and Richie to anyone looking to purchase or lease a Chrysler, Dodge or Jeep vehicle!

sublime126

Feb 11, 2014

We can't say enough about Willie Hailey. We bought our last car from him, 5 years ago, and we told him then, that we would look him up again, when it came time to consider buying another car. We did... and we were thankful! He treats you more like a friend, than just a customer. He honestly listens and cares about what YOU want and need in a car, rather than the usual "hard sell" you get from most other sales reps elsewhere. It is rare to find a sales rep you feel that comfortable with, and someone that works hard to get you the deal YOU are happy with. You won't leave Willie feeling like you could have done better elsewhere. I will definitely call on Willie again in the future! Very happy return customers!Scott and Susan

GERARD207

Feb 10, 2014

BROUGHT A 2011 CHRYSLER 300, AND ITS A GREAT CAR. MR WASHINGTON I SALUTE YOU ONCE AGAIN. THIS IS THE BEST SALESMAN I HAVE EVER DEALT WITH. THANK YOU ONCE AGAIN

tmurray387

Feb 9, 2014

I've been buying new and used vehicles every other year for the past 30 years and this was my favorite experience. I knew what i wanted and what i was willing to pay and Julius found the vehicle and made sure it worked within my budget. To top it off, we handled everything over the phone and email (i travel every week) and Chris was kind enough to drop off the new Durango and pick up our trade. The deal could not have gone any better. Highly recommend the team at Keffer (our 2nd consecutive Durango from them) especially Julius and Chris. Well done!

hbbii69

Feb 7, 2014

If you are thinking about buying a car and choosing Keffer Chrysler Jeep Dodge Ram I recommend you to speak with Richie Carter. From the moment I and my wife walked in we were treated to topnotch service. Richie Carter went above and beyond to get me and my wife into the car of our dreams and even when I was about to give up because of things on my credit holding me back he (Richie Carter) made sure that he got us the car we desired. I am a customer for life now and after you experience his level of customer service you will be too! Go see Richie Carter today and tell him Mr. Bush sent you. 704-490-7230

mfarnaby

Feb 7, 2014

Jeep arrived from Keffer with damage to the paint on the front bumper, not just a couple of scratches but several scrapes all the way through the paint, I sent photographs of the damage twice and it is now six weeks later and the dealership has offered no resolution for fixing this, the check sheet that was delivered with the vehicle did not indicate that there was damage and the delivery driver seemed to be unaware of the problem. Pity that what started out as a good smooth transaction ended up this way, I am stuck with the repair on a brand new vehicle.

cueball53mp

Feb 6, 2014

very friendly. and expedited my paperwork in a quick fashion. price was reasonable. would recommend this dealer to any person. they have a great service dept. bought one other car from them also a dodge.

jzrandall

Feb 5, 2014

Very friendly, and courteous salesperson. Always there to answer questions even before meeting. All representatives involved were very helpful in making my buying experience a good one.

ptittl

Feb 2, 2014

Visited Keffer 02-01-14 and purchased a Mercedes. Willie was so courteous and helpful as were all the employees. Willie knew everything about the car and very patient. we drove the car, purchased the car at a great price and drove the car home all within 2 hours. I would highly recommend Willie and Keffer to all my friends and family. Thanks to all for making this a pleasant and easy experience. Phyllis Tittl

Gslett02

Jan 31, 2014

I was just looking for a used Town and Country when i visited, but ended up buying a new one because of the treatment and price. This is the fifth automobile I have bought from Dick Keffer and have always felt that I was treated well. At 82 years I probably will not buy another but if I did I would buy from the same people.

arwilliams 82

Jan 28, 2014

Willie was extremely professional and helpful. He listened to what I wanted and did an excellent job finding a car for me. He worked hard to get me a good deal. It is comforting to know that there are car salesman who truley think about the customer.

JAENOCH

Jan 28, 2014

Great experience. Leo greeted us immediately as we entered lot, and listened to what we were interested in. He showed us several options and was very knowledgable about each vechicle. At end of process, Leo respected the price range I wanted to stay in and put us in more vehicle than I expected for the price. Thanks again!Jason Enoch

ngidol

Jan 28, 2014

Willie was very responsive and helpful during the entire process. He was very knowledgeable on all the Jeeps I was interested in, which helped speed up the process. Thanks,Nick Idol

dodgedurango55

Jan 26, 2014

Thank you General Washington Jr. for walking through the steps toward purchasing my Dodge Durango. Thank you for your patience and guidance. I am really enjoying my Durango. Twila

hatteras56

Jan 20, 2014

There are many Jeep dealers in the greater Charlotte area however I chose to buy a Jeep Grand Cherokee Summit from Heather because of her professionalism, willingness to think outside the box and her overall desire to ensure I was completely satisfied with my purchase.I highly recommend Heather as a knowledgeable sales associate that is customer service oriented. I also commend the Keffer sales management for working out a suitable sales price that made sense to me and further differentiated them from their competition.

ginnay58

Jan 16, 2014

Thank you to Willie and everyone else at the dealership. My husband and I both love our cars and you all made buying two cars a pleasurable and easy experience. Thank you and you can assure we will be customers for life!

msuphi255

Jan 10, 2014

Worked with Erick on buying a used Wrangler. Great experience and great people at the dealership. 100% recommend Keffer Jeep and Erick Cover for your next purchase. I'll be back for sure.

Cmeekhof

Jan 9, 2014

Working with Willie on purchasing our vehicle was great he was very friendly and never pushed us into any deal. He was very patient and very good at giving us a great service.

pilotmash

Jan 4, 2014

I was shopping for my daughter, a new driver, who wanted a Jeep Patriot. I drove to Keffer and that's when sales associate Ms. Lindsi Flynn, took a sincere interest in helping me find a Patriot. She is outstanding!! At the time, there was not a used Patriot on the lot in my price range but she took my information and promised to call me back. Sure enough, in a few weeks she called me and said Keffer had just taken in a 2008 Patriot on a trade. When I first saw this " White" Patriot, I was wondering about the mechanical condition and exterior appearance, as it was very dirty!! Lindsi assured me both of my concerns would be taken care of. She put me in touch with the service manager who explained to me what repairs needed to be completed. Lindsi explained the car detail service and then after negotiating a very fair price, she kept me informed on the progress of the repairs and detail work. When time came to pick up the Patriot, I did not believe how beautiful it looked!! I was thrilled and so was my daughter when we gave her the Patriot for Christmas with a gold bow on the hood!!!I just want to sincerely thank Lindsi and the friendly Keffer staff who made buying a pre-owned vehicle so painless. The experience at Keffer was fantastic and easy. I failed to mention that financing with Keffer was quick and easy. I highly recommend this dealership if you want a hassle free car buying experience.

r2d224601

Jan 4, 2014

We really enjoyed our experience buying our new Jeep with Willy! We love the choice we have made and look forward to having new adventures in the future. Everyone was very nice, friendly, and accommodating at the dealership. As well as gave us a fair price with our trade. Mr. Hailey was very knowledgable and gave us the best deal!

margo824

Jan 3, 2014

Again Julius has pulled off a new car for me. I was able to purchase a new 2014 Jeep Lattitude with 0 money down and get a very cute car that is good on gas and so easy to drive. I have worked with Julius for the past 4 cars that I have bought and he always exceeds the job he did before. I love the Keffer store as they have awesome people thru out the store and no matter what I need-the need it met and exceeded.Anyone that needs a new car needs to go right now to the independence store and start shopping as they have some great deals and able to put you in the car of your dreams.Margo Mohan

allicoo

Jan 2, 2014

Joseph was great to work with and has been very helpful. The dealership experience was pleasant. I would recommend buying a car from this dealership.

julio_pantone

Jan 2, 2014

This is the 4th vehicle we have purchased from Leo and his customer serivce and assistance is 2nd to none. When I work with Leo and the Keefer team, I feel they value my time and more importantly my business. I'm looking forward to working with Leo to find a new vehicle for my wife.

sheataftreems

Jan 2, 2014

Overall we had a fantastic experience at Keffer. Everyone was friendly, courteous and helpful. Willie in particular was a great help to us in making our decision, he was very informative and took care of our every need.

thighfield

Jan 2, 2014

Julius Tindell is an excellent sales consultant. I recently purchased a Jeep Cherokee Trailhawk. This is the third car a have bought from Julius. I can truly say he is the most professional and accommodating sales associate I have ever had the pleasure of working with. Top Notch!!!Tod Highfield

SethWilfong

Dec 30, 2013

Julius was great, very professional, easy to deal with and cognizant of the process and understanding that I did not want to deal with a whole lot of wasted time at the dealership. After one visit, we did the whole deal via email and phone and he delivered the car to my door step. Great overall experience.

bigdawg40

Dec 28, 2013

My overall experience was great I've been to at least six dealerships and with out a doubt Mr.Willie Hailey helped me a lot and I like to say thanks to everyone at Keffer .

rzimman20

Dec 27, 2013

I reached out to Keffer for information on a Durango I knew to be priced competitively for an internet price, wanting to make sure it was still available and make arrangements to meet with their e-sales guy/gal/team to discuss a possible purchase. Brandon got back to me within the hour - after closing hours, if I remember correctly - and gave me the info I was looking for, including a loose appointment time to meet with him or another associate at the dealership the next day.Long story short - I bought the vehicle. I felt the price was right, I got fair value for my trade, and I got an excellent finance rate with options for term, either 48 or 60 months. No high-pressure sales tactics or hard-sell attempts to get me for add-ons in the finance office, just offers presented and accepting of my polite decline of same.Recommend Brandon and Keffer for your business. Brandon is professional and eager for your business and will make you feel like your business is important to him. A very positive experience shopping and purchasing at Keffer and will recommend Keffer for your Chrysler/Jeep/Dodge business!

Christianvz96

Dec 23, 2013

Good service and excellent salesman to help ensure a smooth transaction. Easy financing as well. Definitely recommend for any automotive purchase. It had just the car I wanted with good overall condition and great mileage. Definitely a dealership to check out.

shonda43

Dec 21, 2013

My husband and I visited the dealership on 12/14/13 for purchase of a Jeep for myself. I was uncertain of which vehicle I wanted, but Joseph Garcia greeted me in the parking lot with a bright smile!!! I told him what I wanted, as well as needing to trade my old vehicle in. I test drove the Patriot and the Cherokee. Without at doubt I fell in love with the Cherokee. Joseph, started my paper work, and of course the numbers weren't where I wanted them to be. After twenty minutes, we came to a comfortable agreement! My experience with the dealership, and most importantly Joseph Garcia was a very pleasant experience! He has a beautiful spirit, which made my experience a wonderful one!!! I highly recommend not only trying out this dealership, but be sure to ask for JOSEPH GARCIA!! He give service with a smile and WITHOUT A HASSEL! THANK YOU JOSEPH!!!!!

MsPC210

Dec 18, 2013

I went to Keffer based on a referral I had been given from my employer. Julius Tindall was my salesman. Julius and "Team B" took great care of me. Being a previous owner of Charger, I was in search of a more updated one, new or used. I can't say anything negative about Julius or anyone at the dealership. The warmth, kindness and understanding as well as the professionalism shown to me during the time I was there was stellar to say the least. Julius has become my personal salesperson, and I encourage anyone shopping for a car to visit Julius and his team at Keffer Chrysler Jeep Dodge Ram!!

rono19

Dec 14, 2013

I was in the market to purchase a new company truck. I had already settled on a 2014 Ford F-150 XLT. I was to go to the dealership that afternoon to do the paperwork and pick up the truck. I was having coffee that morning and logged on to MSN.com to catch up with the news and noticed an article that said Ram Receives "Truck Of The Year" for the second year in a row. I read the article and it was saying how hard it is to receive this award for two years in a row. The reason was that the engineers at DODGE had put a lot of focus on fuel economy. They had put the Pentastar 3.6 V6 with the new ZF 8 speed transmission and created a best in class 25 MPG. This had my attention. I had never given RAM a thought but the article went on about how the engineers also had the customer in mind for quality, comfort and ride. They are best in class for Aerodynamics, over 10,000 lbs. towing capacity and have a new Air-Ride suspension. Okay, I knew that I was about 5 miles From Keffer Jeep Dodge Ram off Independence Blvd. in Charlotte. I had seen Joe Maus with Brandon LaFell with the Carolina Panthers on TV so I know them as "The Family Store". I figured it was worth checking out. Upon arriving at the dealership I immediately noticed the parking lot was full. I have been buying cars for 30 years and I had never seen so many people at one dealership at one time. I figured this to be a good sign for either quality of the product or they were having some kind of blow out sale. I entered and was approached by a Sales Professional who introduced himself as Mike Maus. I explained to Mike what I was looking for and told him that I was only looking and that I was on my way to the Ford dealership to pick up my new truck and I was stopping by on the way because of an add that I read on MSn about the Ram being Truck Of The Year. Mike listened to my requirements and suggested two trucks that would fit my needs. I was so impressed with the ride and the quality of the Ram V6 with the 8 speed transmission that I all of a sudden had to reconsider buying the F-150 that I had already decided to buy. We got back to the dealership and Mike simply asked if he could have the opportunity to quote against the Ford that I was set out to buy. I figured there was no harm in hearing him out. Mike then brought out Frank Cruz (the sales manager) and introduce me. They presented an "out the door" price that was actually shocking. The truck that I drove was nicer in every way than the Ford that I had already decided on and for a lot less. I am a business owner and I recognize a good deal when I see one. I proceeded to purchase the Ram truck. Remember, I had already made up my mind on the Ford but because of the quality of the truck and the knowledge of the people at the dealership, it would have been a bad investment to go anywhere else. I am actually going to consider buying a 1500 crew cab sport for my personal company car now. I have been getting between 21.3 to 27 mpg which is unbelievable for a full size truck. It is so impressive. What a great choice and what a great dealership. They are truly "The Family Store". I want to personally that Mike Maus, Joe Maus, Frank Cruz and Angelo Libman (in finance) for showing me how to make a smart truck buying decision for myself and my business. I would tell anyone who is considering to buy a truck, there's only one truck in my mind to buy and that's a Ram and there's only one dealership to buy it from and that's Keffer Jeep/ Dodge/Ram. If you buy from anyone else, you will pay too much. You guys are awesome. Thank you all and have a wonderful ChristmasRon E. OdomPresidentDyna-Tech Manufacturing, INC.

brandymoyer727

Dec 13, 2013

So I have been a customer since 2008 and all of these people have helped us so much over the years. I truly appreciate them all. We purchased a Dodge Ram 1500 for my Husbands b day. and Tim Flynn was so helpful and just got to the point without the run around on buying this truck.... Also Frank truly helped us so much in the number department that we truly have tons of gratitude..This is truly a family store and since I have to be the one that deals with the cars and being a women I feel total comfort that I wont get lots BS when I am there. .. I appreciate all of these people for their geniune service. THANK YOU.

MelissaHerndon

Dec 13, 2013

I worked with Joseph Garcia in looking for a vehicle for my 16 yr old. Being that it was his first car, it was important to me to get exactly what he wanted. Joseph made that happen for me his friendly and outgoing personality made my buying experience a pleasant one. I would recommend if you are in the market for a new or used car see Joseph Garcia he will work with you closely to make that happen. Also, the financing dept worked diligently and extremely hard to get me to the lowest possible interest rate and I'm very pleased with that outcome as wellMelissa HerndonChina grove, NC

mgyork

Dec 12, 2013

My wife and I called around to a few dealerships in the Charlotte area and Keffer was the most willing to work with us on finding the right mix of price/features in the model we wanted... In particular, Emad Fahmy was great to work with and even picked us up at our apartment in Uptown and took us for a lengthy test drive. I highly recommend working with Emad and Keffer - we are very satisfied!

dbr92655

Dec 4, 2013

The first person I met at the door was the receptionist, she was quite friendly and welcomed me in as she was preparing Christmas decorations. I then met Leo who helped me immensely. He was attentive to what I wanted, even down to the color of the vehicle. He brought around a Charger and we took a test drive, while he explained the electronics and the power and engine. He was quite knowledgeable about all aspects of the car. I was driving a 2008 Dodge Magnum and he worked very hard with the financial rep. to get me the best deal possible for my trade-in. He also found all the rebates, specials and everything, including the fact that Wal-Mart employees get a certain discount. A lot of salesmen wouldn't even have known that. When I asked for a different color than the car we test drove, he even found that. I was amazed at how knowledgeable all of the staff were, and how determined they were to get me a payment I could live with. Leo then took the time to answer all of my questions about everything on the car and how it worked. The quality of service I received was incredible.

mmoon

Dec 4, 2013

I couldn't be happier with the entire process. Fantastic service from beginning to end. My salesman, Brandon Melendez, was friendly, knowledgeable and, above all else, exceptionally helpful.A little more background: I decided to trade in my 2011 Dodge Ram Laramie 1500 for a used Jeep Wrangler Unlimited and spent about six weeks researching exactly what I wanted and the market values for both my truck and potential new (to me) Jeeps. I found the Jeep I was looking for on AutoTrader and sent a quick email to the dealership to let them know I was interested. This was around 8 p.m. on Thanksgiving night. Friday morning, I had a voice mail when I woke up, and we arranged a test drive on Saturday afternoon at 2:30.The test drive was pleasant, and there was no pressure from the sales team -- just their desire to make sure I was getting the vehicle I wanted. At no time did anyone try to up-sale me to a newer or more expensive model. The test drive revealed the vehicle was in fantastic shape, exactly as advertised on AutoTrader.com.When we returned to the dealership, they appraised my truck. Two other dealers had attempted low-ball (and in my opinion shady and dishonest) techniques to under-value my truck. Conversely, at Keffer, the first words out of my salesman's mouth were as follows: "Wow, that's a nice truck. Really clean."We went back inside and got down to business. The initial offer for my truck was a bit lower than I wanted (naturally), but when I countered and let them know I had done quite a bit of research via both KBB and NADA, they came back with an offer that was actually a little higher than what I was prepared to accept.Then we talked about the Jeep's price. It was already priced as a "great deal" according to True Car, and was indeed priced considerably lower than what I had been seeing base model Jeeps with higher miles going for in the area. We were able to shave another 7% off that price, which is substantial for a used Wrangler.Finally, the last piece of the puzzle: I have excellent credit, so I told them an interest rate that was nearly a full point below what I was willing to accept. To my surprise, they agreed immediately. (I should have asked for even more!!) The lender said this rate was typically for a 72-month term, but I got it for 48 months. And here's where I wish I could give this dealership an extra star on their review: The Jeep came with a soft top, and when I test drove it, my wife noticed the passenger side floorboard was wet. Before I agreed to purchase, they tested the top and found a small leak. They would repair it first thing Monday morning, and I could drive it home. The only problem is that I was only in town to visit my folks for Thanksgiving. I live four hours away near Greenville, N.C. Brandon said he would deliver my Jeep to me Monday and then drive the truck home with him. When the service department looked at the top, the leak was more substantial than they thought, so they kept the vehicle for two extra days to fix it correctly. At any point, I feel like they could have simply sent it down the road for me to deal with the problem on my own. But they valued my satisfaction and fixed it right. This afternoon, my new-to-me Jeep was delivered in my driveway shortly after I got home from work.I have dealt with three other dealerships since 2006. Two were just fine (probably 3.5-4 stars), and the other was atrocious. (I'll save that review for another day.) However, this experience puts all the rest to shame. I can't recommend Keffer Jeep highly enough. When it's time for my wife to purchase a new vehicle (we have our eyes on the new Jeep Cherokee), we're almost certainly going to be making another road trip to Charlotte to buy from Keffer. Thanks!

Fawgirl

Nov 27, 2013

Everything I thought was well until I found out I did not have a manual for this new vehicle. Not to mention came for detail because car wash was not done wehn car purchased. Had to wait 3 hours for a horrible car detail. My cargo cover needed to be replaced. I understood they had to order.I don't know when it actually came in they never bothered to call me. Unbelievable....Try to complain to General Manager he never called back. My next step is to blast them on facebook then call TV station. I have spent far to much money with Keffer dealerships and shocked at the way things are handled now. Cindy and Mike Faw

pdjones1

Nov 25, 2013

My experience with Keffer Chrysler Jeep Dodge Ram was the most exciting car buying experience I've had in my car buying history. Willie Hailey made it HAPPEN!! with a smile, professionalism and encouragement.. I JUST LOVE MY 2014 Avenger!! Miracles happens at Keffer Chrysler Jeep Dodge Ram!! AND WILLIE MADE IT HAPPEN FOR ME !! THANKS WILLIE!!

StevenElliott

Nov 22, 2013

I was interested in buying a 2014 Dodge Dart and researched my options online. I came across Keffler Chrysler Jeep Dodge Ram and decided to give them a call. Emad assisted me in finding the and pinpointing the exact Dart that I was interested in. From there, the process was painless and very stress free. The deal was negotiated over the phone in a relatively short amount of time and off we rolled. The car was shipped 3 hours away to me the very next day. Emad was great and my experience with Keffler was great!

alisondurant

Nov 22, 2013

I have purchased my second vehicle form Keffer Dodge 2 weeks ago and I must say this is an awesome dealership. The staff is wonderful and the salesmen are great. You will not find a better atmoshphere for purchasing a vehicle. Your needs will be satisfied. My first experienced was 2 1/2 years ago and I could not have found a better place. The prices are great, and they offer deep discounts. I would not dream of going anywhere else. I recommend this dealership to everyone and anyone who has a need of purchasing a vehicle. You will not go wrong. The advertisement on line is true to the word. I was able to get my online discount just as stated. I have saved thousands of dollars by purchasing vehicles from this lot. My vehicles have been new and reliable . If you are thinking of purchasing a vehicle and are undecided then you should try Keffer. I promise they will become your new dealer. Alison DurantRaeford, NC 28376

coach_nix

Nov 21, 2013

I worked with Ehmad to purchase my first new car in over a decade. He was extremely friendly and got me a great price. I purchased a brand new 2014 Jeep CHerokee Latitude and I love it so far. All of the "stress" usually associated with buying a car was not there. I would definitely recommend this dealership and salesman to family and friends.

afertitta

Nov 19, 2013

Myles has been terrific to deal with on 2 Jeep purchases in the past year. He was friendly, responsive and treated us like family. I would buy from him any time I needed a Jeep product.

mcgrice

Nov 18, 2013

I just bought my first car at Keffer Jeep and had a excellent experience. It made the car buying experience so pleasant and easy for me. I highly recommend Erick Cover to be your sales consultant. He was so nice and helpful with this experience. He understood that I had a budget and did a great job finding me a Jeep that I thought I could never own. Not only did I get the car that I wanted, he managed to get me the color I wanted as well! He answered all my questions and made sure I had everything I needed to have a successful, easy experience.

TimBh

Nov 12, 2013

Buying our new Jeep Grand Cherokee from Keffer was a great experience. Charles "Coach" Jones was extremely helpful in the sales process and he and the entire team (Angelo, Frank, etc.) exceeded our expectations. We love our new vehicle. Thanks for everything!

bradsturgill

Nov 11, 2013

Shaun was great! I typically HATE buying a new vehicle, but Shaun made the experience enjoyable. He was straightforward and I felt like he was honest and gave me the best deal possible, without the constant back and forth negotiating that is typically done at a car dealership. If you are looking to buy a new car, give Shaun a call. He will take care of you.

CherokeeNix

Nov 8, 2013

Ehmad was a great, low pressure salesman. I got the car I wanted at a very fair price. I would definitely recommend Ehmad to my friends and family.

jmaster366

Nov 6, 2013

Heather was the best saleperson Gracias (Thank you very Much for everrything)"Thank you friend for helping me to get my new car, without your help perhaps would still be nothing"

Chelsea CD

Nov 4, 2013

I purchased my new Jeep from Keffer back in April. I had the pleasure of working with Leo. This was my first new vehicle purchase and as expected I was nervous and seemingly lost on where to begin. I didn't want to be taken advantage of or persuade into buying something that wasn't a good fit for me. Leo was the first person to greet me in the lot. Within the first three minutes of talking to him and explaining my situation, I felt like a weight was lifted from my shoulders. I knew I had come to the right place! I am writing this review now (7 months later) because I am still overly pleased with the great customer service. Any questions I have about maintenance or recommendations for my vehicle I can just call up Leo or shoot him a text and always get a prompt response. He's very accommodating as he has been since day one! I can't speak highly enough about my great experience at Keffer and with Leo. I recommend them every chance I get and will personally use them again in the future. Thank Y'all!-Chelsea

demon001

Nov 4, 2013

We went to Chrysler to buy a van as Chrysler invented the van. We were not disappointed, Heather Hinson and Matt Nicoll went the extra mile to help us get financing at a very nice rate. They were very friendly and most helpful. We managed to get the van we needed with a minimum of fuss and hassles. Finally, Heather personally delivered the van to us and we finalized the deal in a very easy going fashion.I will definitely recommend Keffer Dodge to friends and acquaintances.Thanks Bunches!

michaelstanley

Nov 4, 2013

BROUGHT A 2011 DODGE RAM 1500 FROM THIS DEALERSHIP ON 10/30/13. I VERY PLEASED WITH MY VEHICLE AND MTHE PRICE FOR THE TRUCK. I ALSO MET THE BEST SALESMAN I EVER MET AND HIS NAME IS GENERAL WASHINGTON. IVE BROUGHT NUMEROUS CARS IN MY LIFETIME, AND HE IS THE BEST SALESMAN I EVER MET. HE'S VERY PROFESSIONAL, AND GREAT AT WHAT HE DOES. IM GRATEFUL I HAD THE PLEASURE OF DEALING WITH HIM AND HIS DEALERSHIP. I SALUTE YOU GENERAL WASHINGTON. THANKS FOR EVERYTHING, AND CONTINUED SUCCESS. IF YOU ARE LOOKING FOR A VEHICLE, GENERAL WASHINGTON IS YOU MAN.MICHAEL STANLEY JR

jellisor

Nov 1, 2013

This is the best experience I EVER had buying a car. I started looking for a car online and filled out information including my phone #. I would not have given this if not required. I got a phone call from India and we talked and I said I would try to come later that night. This didn't work out but I started getting a lot of e-mails when I didn't show up that night. I saw one from Joe Maus, General Manager that listed all the items that were included with a purchase of a vehicle from Dick Keffer that looked very impressive so I responded back to him. He answered my e-mail and I asked for him specifically when I got to the dealership. It didn't click that he was the general manager and probably wasn't the initial contact person. He was very personable and I told him I'd asked for him when I came I came in since he had responded to my e-mail. He never tried to pass me off to anyone elst at this point. Asked me to have a seat tell him what I was looking for in a car. I had gotten an e-mail from Charles (Coach) Jones also and mentioned this and Joe had Coach take me on a test drive. Didn't have the black like I wanted but the Blue Charger with the Hemi engine was impressive. I went back the next day to sign papers and saw my second choice a Chrysler 300 on the showroom floor that I fell in love with! Black like I wanted nice inside LOTs of bells and whistles. Got Coach to let me test drive one and asked him to see if I could get this instead of the Charger. You know how women change their mind! I was afraid after all the trouble Joe with to get me into the Charger he's be mad but Coach said it would be ok Joe just wanted me to get the car I wanted. Andy, the finance manger helped me get the revised financing in place. Coach took the time to show me how some of the options worked, he synced up my cell phone and showed me a lot of the options. All were extremely nice and pleasant to work with and especially Joe who told Coach he would handle my purchase personally. I got the car I want and pretty close to the payments I wanted and all without a lot of hassle. It really made me feel good that the General manager handled my purchase personally. Couldn't have had a better experience. I'm telling all my friends, co-workers, neighbors about my experience with Dick Keffer and Joe Maus and Coach Jones.

byrdfam

Oct 31, 2013

Larry is the best! He took time to allow us to figure out what vechicle was best for our family. He is very friendly and knowledgable about the industry. I felt very welcome and not pressured. I would recommend Larry to anyone buying a car.

tvarela

Oct 22, 2013

After just visiting 4 local dealers over the past 2 weeks, I was finally relieved to have found such a great salesman as Charles Jones ("Coach") to help me. All the other dealerships, (including my local one which was Stateline in fort mill) left me frustrated with a severe headache and of course no deal. None of them even came close to the amount I needed on my trade and came up with ridiculous numbers that were way out of my budget. This dealership not only took care of that, but also got me into the new Jeep Cherokee that I asked for with the payment in budget as well! Charles and everyone there were so nice and went the extra mile to help me get the deal I was looking for. I would definitely recommend him and this dealership to all.

jhorton10

Oct 20, 2013

The experience I had purchasing my new Ram truck was quite a surprise. I had done my research on-line and was looking for a local dealer that could meet my expectations on pricing, availability, financing rate, and trade-in allowance. Keffer Chrysler Jeep Dodge Ram was able to meet that without a lot of long drawn out negotiations. Shaun Shore was a great sales consultant. I was truly amazed, after we agreed on a price, when he offered to bring the truck I picked out on-line to my house for a test drive. He ask if it was OK to draw up the sales and financing papers to bring with him, and I gave him the go ahead with the contingency that I approve of the vehicle after the test drive. Long story short, I test drove the truck and loved it. The ride with Shaun was pleasant, not a stuffy sales pitch. He was very personable and we carried on conversations for twenty miles of back road driving and it felt like we had already met before. Shawn and I then sat down at my house and signed all the papers, and he drove away with my trade-in vehicle. I never actually set foot at the dealership. This was my best car purchase experience ever and I have purchased 9 new vehicles and 1 used vehicle at different places over the last 30 years.

robertd725

Oct 15, 2013

Thank you to Joe Williams, Leo Nasralla and the entire sales and finance team at Keffer for making my Jeep buying experience smooth and efficient. I was treated with respect, got a fair price, and everything about the vehicle, the purchase transaction, and the financing was throughly explained. I love my new Jeep and will certainly consider Keffer Jeep for any future purchases.

cmcreech1

Oct 14, 2013

Norman Stone has consistently provided parts for my Jeep with excellent inventory coverage and at competitive prices. I would recommend Keffer to anyone wishing to buy a car or parts within their product line. They are a class act with competitive prices! C. M. Creech, Jr.

illudium

Oct 13, 2013

Purchased a 2013 Dodge Charger on Friday Oct. 11, 2013. They were great to work with and very nice. They worked hard to to arrive at a deal that we could all agree on and I hand gone in with my financing already in place but they were able to get me an interest rate 3 percent less than what I had gotten. I have been in many car negotiations in the past and this was by far the most pleasant. There was never a point that I felt pressure or that the process got antagonistic. Oh, and my wife LOVES her new ride.Thank you Ronnie and Mike

SherriColino

Oct 13, 2013

Julius Tindell provided outstanding customer service to my husband and I and our daughter Jennifer on our recent Jeep purchases.He is extremely knowledgeable,caring and goes above and beyond to ensure customer satisfaction. Julius makes the whole car buying experience pleasurable. It is so refreshing to work with someone who is dedicated to the customer. We will certainly tell all of our friends and family to go see him at the Keffer Chrysler Jeep Dodge Ram store!

alecnjac

Oct 11, 2013

A definite 5 star.I had a fixed budget of $25K plus the value of my 2007 Pacifica. My dream was to have a Durango R/T with leather and a 2nd row bench.Well after visiting my local dealer at the weekend in Fort Mill and after 2 hours they informed me that the only Durango for what I had budgeted would be a SXT basic model or increase my budget by at least another $7K.Since they didn't have any SXT's that had a bench seat I went on line and came across Keffer,I went to their show room in Charlotte on Tuesday evening and met Coach Jones.I informed him about what my dream car is and the amount I could afford. My preferred colors and options Well off he went straight away and had a colleague check my trade in. This is where Mike Maus came into play along with Coach, the two of them pressed for top dollar for my trade in. Mike then searched and searched. Thinking to myself "It still looks like a no brainer" . Then Bingo, he found a new black 2013 model. Then he informed me that they had quite a few discounts etc. Did the numbers and asked if I minded that for an additional couple of hundred the R/T would be mine. I didn't think twice... we all shook hands.I received a call from Coach the following day and informed me that the R/T could be delivered to my home Thursday PM. To add it was delivered with a full tank.Thanks Guys you made my dream come true.

marjiJoseph

Oct 10, 2013

I brought my car in for an inspection. It was an old pt cruiser that I just bought from an auto auction. I wanted to see if it was a good buy or if it was a wasted my money. After it was evaluated, I soon found out it had a lot of problems and was on the verge of breaking down. I was very disappointed and I decided to trade it in. The staff was very polite, friendly, and courteous. I walk in and met with a sales consultant named Willie Hailey and he was AWESOME..... he made me feel comfortable and I was not pressured into buying a car. He told me all my options and helped me to choose a car that fit me and my families needs. I definitely would recommend this dealership to my friends and family....

Secondnature

Oct 10, 2013

I was searching the Southeast for a new Jeep Wrangler Unlimited with a manual transmission for my wife. Emad took my call via an Internet advertisement and was extremely helpful in finding us the exact vehicle we were looking for at a very competitive price. They also negotiated to purchase the vehicle from me as a trade at a very fair price. Once we completed all of the paperwork remotely, the dealership coordinated the delivery and pick up of my vehicle in a very timely fashion. I can say that our experience excellent dealing with this dealership and specifically Emad. I would highly recommend working with them and everything that they stated they would do was completed to my satisfaction.

DonPotter

Oct 7, 2013

Keffer Chrysler Jeep Dodge Ram was a pleasure to deal with. We worked with Donnie Gomez he was awesome very professional and got us every piece of information we asked for. We drove 400 miles for this purchase. The Van and dealership were top notch. I will buy our next car from them as well.

MicheleSullivan

Oct 4, 2013

My husband and I recently had a wonderful experience at the Keffer Chrysler Jeep Dodge Ram store. That experience directly correlated to working with Julius Tindell, our salesman. Julius provides dedicated, one-on-one support to customers and is committed to ensuring customer satisfaction! He made us feel valued and not like just another sale. Julius went above and beyond to ensure we were happy. He was reliable, courteous and friendly throughout our time together. Julius is truly an asset to the Keffer Chrysler Jeep Dodge Ram team. We were so happy with the service excellence he provided we not only bought one car, but two and we will be back!

margo824

Sep 28, 2013

I would like to take the time and have give a big acknowledgment to Julius Tindell. I have know Julius for appx 3 yrs. as a driver he used frequently to transport his cars to other states and to customers. I was in a very tight bind due to ot at work being cut and having a very high car payment on my 2013 jeep grand. Julius and Mike were able to get me in to another 2013 journey with 0 money down, my negative equity rolled into the new loan and a payment not due til 12/26/13-----------HOW AWSOME IS THAT !!!I have had 3 cars in the last 2 yrs and all thru Julius and keffer.....If anyone can put someone in a car it is Julius and his team.Thanks as I do love the new car.Margaret Mohan

n10cit

Sep 26, 2013

My husband and I came into the dealership one day and left with a great vehicle. Willie was extremely helpful in identifying our needs and fulfilling them. With his helpfulness and our decisiveness, we got what we needed on our first visit to this dealership.

swhoward

Sep 25, 2013

Joey Maus was the most unprofessional car salesman that we have ever dealt with. We have bought a lot of cars and trucks from many different dealerships but Joey was by far the worst I've ever dealt with. While looking at the truck and him getting our info he was telling us about selling his now ex-girlfriend a car who works there and how happy he was to put her $60,000 in debt. We were wanting to make a deal quick and Keffer had the truck we wanted so we told Joey to work the numbers anyway. This guy came back and said And I Quote "Looks like your going to have to get the other truck cause if I'm not going to make my commission then I'm not going to sell you that truck" How immature is that. We didn't want the other truck so why would you even do that. After a few choice words with him and him getting really nervous (Which proves he knew he screwed up!) we were headed out the door. Luckily the used car manager Mike was there and asked us what happened and begged us to come back on Saturday to let him work this out. We did comeback and eventually got the numbers right. I advise anyone that goes to see the window sticker price then pull it up on there website and on autotrader.com. It may shock you! For example the ram we bought was $7,000 less on the website and $4,500 less on autotrader.com. There was no disclaimer saying that not everyone will qualify just that tax title and tag extra as usual. All in all we got a awesome truck it's just very disappointing that we had to work with Joey first. He has a lot of growing up to do. His dad is the General Sales Manager (JOE MAUS) and he wouldn't even email me back when I let him know about our experience. Guess since he's the bosses son he can get away with it. They just swept it under the rug. Guess the old saying is right "Like Father Like Son." Tom Wilson is the General Manager over the dealership and he promptly answered my email and said he had talked to Joey and will talk to Joe. If you decide to go to Keffer ask for Heather Hinson she will take care of you. There is plenty that I may have left about about our dealings with Joey Maus and due to him I would not recommend this dealership to a friend or enemy!!!

lizmellott

Sep 23, 2013

I have purchased many cars in my years, but Shaun was the 1st salesman that ever took the time to ask Me what I wanted/needed in a car, and matched my needs instead of trying to sell me something I didn't want or need. He went so far out of his way to make the purchase hassle-free, that it was incredible! Even my husband (who is a huge skeptic) was wowed by Shaun's customer service!

conswan

Sep 19, 2013

Emad Fahmy is the best salesman that we have ever dealt with, We will buy another car or truck from him in the future. The purchase of our new car went great because of him. Thank you so much

ediggs

Sep 19, 2013

Willie at Keffer was a pleasure to deal with. He listened as we told him the type of vehicle we wanted and the price range we needed to be in and then he found us great options. He was very accessible after the fact to answer any questions and he has delivered on the promises he made. I would definitely see Willie in the future when I need to purchase another vehicle.Also, Sandy at the front desk was very helpful and a delight to deal with.Great team at Keffer.

deertracker

Sep 18, 2013

We had been looking for a new truck in and around our home in Bristol va 31/2 hrs from the Keffer dealership with no luck or help.I contacted Matt Knight on 9/12/2013 about a new truck they had on the web page and from the start he help like he had always knew us and that Saturday 9/14/2013 we made the drive to charlotte nc.He met us in the lot when we pulled in, between himself and Frank Cruz they took care of us and answered every thing about the truck.This was the best experience I have had with a dealership I did not feel pressured at all like the other dealers I had talked with for over a month at other lots.The best way to put it is "Quality customer service with great sales men." I will only deal with Keffer dodge from now on and would recommend if you want a great experience you do the same. Thank you Matt and Frank. Steve Booher Bristol,VA

epokrzywa

Sep 17, 2013

First, let me say that all the folks I dealt with at Keffer are top notch and I highly recommend them! My salesman, Charles (Coach) Jones is the best! He stayed in touch and kept me up to date during the entire order, purchase and delivery process. Michael Turner and Chrysler Rep James Kinsey both stepped up to the plate and hit home runs! These are a great bunch of folks at Keffer and Chrysler Group, you will not go wrong dealing with Keffer! I ordered a Ram 1500 Laramie and there were several production delays at the factory that delayed delivery of the truck. All these folks at Keffer went out of their way to work with the factory folks and kept me informed all the way. They went above and beyond to make my purchase a memorable experience I will not forget. Thank you guys for a job VERY WELL DONE!

DyEnglish

Sep 15, 2013

We went with the idea of 'just looking' and ended up purchasing a 2014 Patriot. Larry made the buying process a great experience. We didn't feel pressured, instead he was there to answer questions and assist us with everything...thanks Larry!

jules9228

Sep 12, 2013

Heather was extremely helpful and insightful. She was patient, friendly, kinda, and answered all of my questions. She showed me a 4x2 black Jeep Grand Cherokee, took me for a test drive, then we went back into her office. I explained to her that I really wanted a moonroof and in the color white. I had a deal through work, and informed her on that. She quickly ran me a quote and it was my exact car that I was looking for and within my budject. Couldn't be happier and so happy with my purchase! Heather did an outstanding job and I will absolutely spread the word on her great service and Keffer's!

bmorgal

Sep 11, 2013

We are happy to say that we were Heather Hinson FIRST SALE. We purchased a new 2013 Town & Country from her. Granted she may have been a little nervous at first but she took care of everything we needed. We even upgraded our interior to full leather which had to be installed by the dealer and everything fell into place with out a hitch. When ever I return for service on my van Heather is genuinely happy to see me and makes sure that the service department to taking care of me. She is a lovely addition to the Chrysler family. i would strongly recommend Heather to anyone shopping for a new car.

JoieP

Sep 10, 2013

We drove 6 hours one way to purchase a Jeep Rubicon from the Keffer dealership. Heather Hinson was our sales person and she was courteous, professional, and worked quickly to get us headed home in our new Rubicon. We would highly recommend Heather and the Keffer staff!

TVaughn28

Sep 10, 2013

I recently purchased a used 2007 Dodge Ram. The sales rep brought the vehicle to me for a test drive. After having the truck checked by a third party, I had several issues to resolve. They resolved all issues as well as a few additional that their inspection uncovered. Great Price! Great Service! Excellent experience!

f20ingers

Sep 9, 2013

What a Great Experience!!I have bought 2 Jeep Grand Cherokees From Matt Knight and he is always friendly and nice, making sure everything was taken care of when I arrived to buy my second GC from him I just showed up signed and left, what a great Guy and Experience!If your looking to buy a new car go see Matt Knight!Thanks Matt and Keffer!

JamesMalloy

Sep 9, 2013

Everyone there was great to work with, Had some internet communication with the dealer prior to my visit, Shaun met me at the door. Instantly felt like I was not at the typical dealer. Made a preliminary choice but he still took the time to show me a few other vehicles I was also considering. Everyone else there was genuine and friendly, I met a few people there if I saw them out in public it would be a good thing... (how often can you say that). Shaun was busy helping multiple customers but always kept me in the loop thru the whole process. Great deal on an absolutely fantastic 2014 300S - If you want a Chrysler / Dodge / Jeep > this is the place to get it...

joelritchie

Sep 5, 2013

Wonderful experience. This is the second car I have purchased from Keffer and I will purchase my next car from the delership. They are helpful, friendly and very competitave in their pricing. Thanks and I would recommend them to everyone interested in a Jeep, Crystler or Dodge. They make purchasing a car fun again.

Summer47

Sep 5, 2013

Went in on a Sunday afternoon only to browse and in the end purchased a beautiful 2014 Jeep Grand Cherokee from a wonderful salesman; Donnie Gomez. Mr. Gomez was not only professional and polite, but knowledgable of the vehicle we purchased. He spent a great deal of time answering our questions; which required a great deal of patience on his part. This made our overall experience a pleasant one. Would definitely recommend Keffer to anyone seeking quality service at an affordable price.

BreSlater

Sep 4, 2013

Willie was great from the very beginning. He welcomed us to the dealership in a very easy going way, no pressure! He was interested in what we were looking for and what our ultimate goal was. He took his time with us as we did have to make a separate appointment to come back to test drive and figure out exactly what we wanted. Willie is highly recommended!

Fredciarla

Sep 3, 2013

Purchased a new Dodge and the sales personal were great to work with and the price fit our budget. Would recommend this Dealer to everyone.

BrendaSueSalsman

Aug 31, 2013

My husband and I drove almost two hours to shop for a new vehicle with Keffer Chrysler Jeep Dodge. I did my research online and found they had the largest selection of vehicles we were interested in, they also had the best reviews. A good review means people had a good experience shopping there and that customer service is important to the dealer. All Jeep dealers have the same cars on their lots, but having a good experience while purchasing a new car is important to me. We were greeted promptly, escorted to the vehicles we were interested in seeing, and were able to test drive several cars immediately upon request. Myles answered all our questions, he was friendly and helpful in every way. We are delighted with our 2014 Grand Cherokee Overland 4X4! Thank you all for the great vehicle shopping experience. Sincerely, Brenda and Rick

Cameronbelle77

Aug 30, 2013

I'm was a first time buyer and the whole experience was kinda stressful before I came here and met Erick Cover. He made this experience so fun and very knowledgeable. I walked away with a 2013 dodge avenger and I love it! I want to really thank him for everything.

vince72

Aug 30, 2013

Very helpful people at Keffer chrysler , The car I bought was exactly as stated in adds , and exactly the 1 i was looking for , for a couple weeks. The price was unbeaten by any other dealership or any private seller. Emad was the guy who took care of me at site , and sure done a great job. Even fill up my tank all the way :) . Absolutely will recomend to any of my friends who might be in need of a car purchase. Thank you

plpride1980

Aug 28, 2013

Knowledgeable staff made this experience quick and easy. Got the exact vehicle that we wanted and a good trade in price for our old one.

DRSenior72

Aug 28, 2013

Your professional staff was extremely helpful. They listened to just what we wanted and found it for us. They did try to sell us something we were not interested in buying as another dealerships.

aminturn

Aug 26, 2013

I really needed a new car but wasnt sure I could afford it, Leo provided excellent service and was able to get me in the car I wanted for the price I wanted. He was very informative and helped me choose the best car to fit my lifestyle. I really felt like he gave a xxxx, and that made all the difference. Leo has made my car buying experience an exceptional one. I will absolutely take my business here in the future.

bethel82787

Aug 23, 2013

We waiting a long time on each visit to speak with any salesman. However, once we did it was well worth the wait. The overall experience with Erick was excellent. He was not pushy and seemed genuinely interested in what I was looking for.

ob5216

Aug 23, 2013

I entered a email inquiry online and received a call from Eric 5 minutes later. Now at first I was thinking yes that's great customer service but Lets see if it goes anywhere. I gave him my info over the phone and the next day he had a bank with an offer ready. After test driving the vehicle I drove away happy the following day. He continued to follow up with me for weeks to come also accompanying me during my services appointments to the dealership. ultimately getting me a package trade up in the vehicle I had originally purchased. Overall I had a great experience with Eric Covers at Keffer Chrysler, Doge, Jeep & Ram. ( I hope that's how its worded)I plan to make all my vehicle purchases from there from here on.

donaldmatz

Aug 20, 2013

I went back a forth for over 2 months on whether or not to pull the trigger on my new Jeep and Heather and her team were more than patient. The experience was great and once they found the perfect vehicle for me, they went and further tailored it to what I wanted.

kerrybeach

Aug 14, 2013

I have had a long term relationship with Keffer covering several vehicles. This time, I needed extra help due to financial difficulties. The sale reps and the finance department understood my situation and worked with me to find the best financing and the best deal. I am now driving a new Dart with most of the options I wanted at a price I could afford. I will continue to recommend Keffer for both sales and service to everyone.

elviatorres

Aug 12, 2013

Emad Fahmy was very professional and friendly. He listened to our requests, he worked very hard to make sure we were happy and he delivered with honesty. He was never pushy nor made us feel uncomfortable. He knew to give us our space in seeing the inventory, allowing us to see each model without rushing us, he always insisted for us to take our time and answered all our questions thoroughly. He has earned our trust 100% and we will most definitely keep the brand Jeep in our family now and forever. I love my Jeep!

Monte910

Aug 11, 2013

I Love my new 2013 Dodge Challenger.. Willie really found the car of my dreams and made it a reality... He even delivered the car to me personally that was a huge plus...Great Guy... No word to describe how excited i am.... i would Highly recommend Willie Hailey to all my friends and family who need new vehicles....

robj3013

Aug 9, 2013

I purchased a new car for what I was expecting to pay for a used one. I worked with General and he was a great salesman. He ensured I received the extra things I wanted on the care in a timely manner. The price was great and a note I could afford.I would definitely recommend to friends and family.Joan Roberts

Tina2pastina

Aug 9, 2013

Big joke couldn't find the keys last night for a test drive after waitng 45 min. Received a call today they were found so took the drive back. Looked car over for 1:45 min to be told oops its sold.

Cassandrah36

Aug 8, 2013

From the moment I walked into the dealership. I was treated like a VIP. The customer service was excellent Julius Tindell is an excellent salesman. I appreciate that he did not pressure me to buying any car just to make a sale as I have experienced that in the past from other car dealerships. He made sure I was able to buy a car that I would be happy with and payments that I can afford

cwalcott1

Aug 1, 2013

Willie listened to my needs and didn't try to talk me out of my budget. He worked within my budget.Very friendly and out going.

ash14

Jul 31, 2013

Julius worked over the phone with us a lot since we didn't have the time to spend in the dealership. He went over our expectations and made sure he found us the jeep we were looking for as far as colors and options. He was honest and a great salesman to work with. We actually bought 2 jeeps in 2 months from them.

Eric Carroll

Jul 31, 2013

Julius made my buying experience the most easiest purchase I have ever made. The most friendliest person I have meet through a dealership. I would highly recommend this dealership and Julius as a salesman.

Ingram5

Jul 31, 2013

I would highly recommend Julius to anyone looking for a opportunity to purchase a new or used vehicle. His very helpful and knowledgable in his profession.

lorendion

Jul 30, 2013

Julius was the best! He knew exactly what we needed and went overboard to satisfy our needs..We will always deal with Keffer Dodge because of Julius! What a great dealership...Sabrina & Loren Townes

briancillian

Jul 27, 2013

Bridget and I had a wonderful experience with Brandon. We did some due diligence prior to coming in and Brandon was very efficient, very knowledgeable, and delivered exactly what was promised prior to coming in. When buying a car I sometimes worry dealers will tell you one thing to get you in the store and then give you another. Brandon was straight forward from the very beginning and gave us what we feel is the best deal in Charlotte. He even took us to the gas station to fill up the first tank of gas. We thoroughly enjoyed our experience at Keefer with Brandon and look forward to buying cars from him again in the future. Brian Cillian

krl55

Jul 27, 2013

Willie was recommended to me by someone else who bought a car from him. I had gone to another dealership first but decided to listen to their advice and see Willie before making a decision. So glad I did. I called on Saturday and talked to him. He looked around and called back within an hour with options. I wasn't able to get to the dealership until Sunday. Willie was off that day but gave me his cell phone number and offered to meet me Sunday if I wanted to look at their models. Within a couple hours he found exactly what I wanted at another dealership, got me the best deal I could have asked for and I signed the papers - all on his day off. I picked it up two days later and Willie made sure it was detailed and ready to go. He even called to follow up and make sure I still loved it after two days of driving it. Friendly, considerate, honest and genuine. Best car buying experience I've ever had.

tberkoben

Jul 27, 2013

I recently purchased a Jeep Grand Cherokee from Emad Fahmy at Keffer Jeep/Chrysler. I would recommend Keffer Jeep/Chrysler to anyone looking for a low pressure, positive experience in purchasing a new Chrysler product. The sales person, Emad Fahmy was very professional, knowledgeable of the product, and very patient in discussing a fair net price for the vehicle. I would recommend Keffer to friends.

JA1760

Jul 26, 2013

I called Keffer Chrysler/Jeep because my wife & I were interested in test driving the Jeep Grand Cherokee and Willie was the Sales Consultant who answered the phone. Willie and I discussed what I was looking for and when we came by that afternoon, Willie was prepared. Willie knew that I wanted to see the vehicle, let my wife drive it, and get his best price offer so that I could make my decision and he took care of business. I'm happy to call Willie again in the future.

HemiMopar88

Jul 25, 2013

I am an employee in the automotive industry and went to Keffer dodge knowing full well what to expect. When I arrived I was greeted by Brandon almost as soon as I could get out of my car. I immediately was able to test drive the charger I wanted and it ended up being a perfect fit for my needs. As with any big purchase I had to take some time and think about it for a while with my family and Brandon was very patient and did not put any pressure on me at all. I did end up getting my new charger r/t at a very good price and Matt in finance helped me through the paperwork with ease and before I knew it I was in my new car with a full tank of gas and a hemi under the hood. I was very pleasantly surprised with the staff at keffer and highly recommend to anyone looking for a car thank you Brandon and Matt for treating me with respect and not just trying to cram a car down my throat I will be back in the future.

mdal

Jul 24, 2013

I worked with Charles "Coach"Jones who was kind enough to meet me a day earlier than my planned visit. He made it quick, painless and worked around my budget as much as possible. I walked out the same day with me vehicle. Michelle Dalrymple

mikerader

Jul 23, 2013

Donnie greeted me within two minutes of my arrival on the lot. He demoed every possible car option and closed the deal in record time.

ArtisGlenn

Jul 20, 2013

In November 2012 I went to Lake Norman Jeep Dodge etc to purchase a new Wrangler and I feel as though the salesman wasted four hours of my time. I only actually spoke to the salesman for about thirty minutes (including a fifteen minute test drive). The other time was spent waiting on the finance guy. In the end, I left without a new vehicle and angry. A week later I went to Keffer Jeep Dodge Chrysler and met Julius Tindell. I told Julius what i wanted and after a test drive, I drove away in a 2012 Wrangler Sahara less that two hours later. In February 2013, I went to Keffer Jeep Dodge Chrysler to get an oil change and bumped into Julius. Julius remembered that I expressed interest in a Jeep Unlimited and asked if I was still interested. He ran the number on a 2013 Sahara Unlimted and less than two hours later, I drove off in my new JKU. Julius didn't take me through all the unnecessary nonsense. He got down to business, kept me in the loop and the moment the deal was cleared, he came and got me to complete to the deal. He also set up the swap out of my custom wheels from my JK to my new JKU and worked a lift kit into the deal of the JKU and had it installed a couple days later. I look forward to buying a 2014 Rubicon from Julius soon. I have given this rating of Julius Tindell and the Keffer family, because all my experiences with them i.e. sales, maintenance etc. have been pleasant and it's my opinion this team deserves recognition for the great customer service they provide.

ncheffrons

Jul 16, 2013

We had a blast with Joe Williams! It was a great & fun experience; and if you've ever gone car shopping with my husband, you'd know, it isn't always fun! Thanks again! Sue Heffron

tarhodin

Jul 15, 2013

I couldn't of asked for a better experience! Coach was extremely easy to work with and was a super nice guy. He had me in and out of the dealership with everything ready to go in 25 minutes.

jandsusan

Jul 12, 2013

Did everything via email and the van was delivered today. Coach did a good job of staying in touch with out being too pushy. He sent pic's when I asked, worked on pricing, and was very pleasant. He made the experience easy and I would do business with him again.

Aking11

Jul 11, 2013

Matt Knight is the most patient and professional sales Leader we have EVER met!!! He knew what we really wanted before we did!!! Unsurpassed service and Respect!!!!

bmlewis

Jul 11, 2013

Great positive experience dealing with Emad. He went the extra mile to find the vehicle I wanted at the price I wanted and went above and beyond doing all the small things to get my car to me and complete all the paperwork and make sure it was all a smooth, no pressure experience.. Would highly recommend Emad to my friends and family if they were looking for a new car.

lucarelm

Jul 11, 2013

Our family has purchased/leased vehicles from five different Charlotte-area dealerships in the last ten years and this was far and away our best experience. The folks at Keffer Chrysler Jeep Dodge Ram are fair, courteous, and honest. Julius Tindell was amazing to work with. We highly recommend Julius and his team and will be back again to purchase our next vehicle. Thank you for a memorable experience.

Jrhouston

Jul 9, 2013

Overall excellent experience from start to finish. I used USAA car buying and received the same high quality service I would have expected from the referral.

Norkett

Jul 8, 2013

Got a very nice vehicle and very pleased with the way I was treated. Quick and fast service. I will recommend this dealership to all my friends. Thanks guys for a wonderful experience.

deztiny

Jul 7, 2013

I was born and raised in the north and have been all over the world and since i have been here in the south (2009) i havent been able to find any people that are open and that work hard to get you what you need or want till i had come across Erick.He is a great person and has a great attitude for people!!I will be back in a year to trade up and i will recommend anyone and everyone to go see Erick Cover for there new vehicle!!!Thank you for such a wonderful experience!!!!Dawn

ElyseCorbett

Jul 1, 2013

Joe Williams has been a great help for my search for a new car. He has taken his time to show me the Dodge Dart and all its features.

jbrand

Jul 1, 2013

Doing business with Myles was the best car buying experience I've ever had. Myles was attentive, and very dedicated to getting me the deal that I wanted. Myles has a great disposition and sense of humor. I will buy future vehicles from him and recommend him to family and friends. He is a terrific dresser too. Thanks Myles!!!

Jimgrace

Jul 1, 2013

General did a great job. It was his initiative by calling me after a service appointment that even got me there. I was not planning to buy a new car. He followed up daily but was not too pushy. I would recommend Keffer and especially General.

Jennibrown99

Jun 30, 2013

I had a great experience at Keffer Jeep. Julius is a wonderful salesperson, this is my second time purchasing a Jeep from Julius. He is a very personable individual; that shows that he truly cares about the customer, and he made sure that I drove anyway in my vehicle fully satisfied.

kr4ez

Jun 25, 2013

Very nice people. Low preasure. I would have bought from them if they had what I was looking for. Could have a larger variation in models. To many black automatic challengers, one manual on the lot and it was black.

mikewest88

Jun 25, 2013

We had been looking for a specific Jeep with specific options. This dealership had the one we were looking for. It was very easy to work with our salesman and reaching a suitable price was pretty easy. They took care of us and the whole transaction was quick and easy. I would recommend this dealership for anyone.

Katieequick

Jun 23, 2013

Friendly, professional team!Everyone we worked with was very knowledgable. We where in and out in no time. This is the second vehicle we have bought here and we won't be going anywhere else for future purchases

Ayalasigns

Jun 19, 2013

We had absolutely no intentions of buying a vehicle last weekend; but only wanted to get information on the Jeep wrangler. We met Donnie Gomez and he started getting a feel for what we wanted to know. He really felt more like and adviser than a salesman - which made me feel so much better about just being there. He gave us pros and cons about used and new and really educated us. We test drove it and he even knew what channel reggae was on! By the time we got back, we'd fallen in love, and still felt absolutely no pressure from Donnie, only guidance. By the end of the day, he had "guided" us right on into what we were willing to pay for the amount of time we were willing to pay it, on EXACTLY what we decided we wanted. And all with no pressure. It was really great - kind of like having a cousin who is in the business and is there to tell you how to make it happen, with your best interests in mind. If you are looking at Jeeps, you must go see Donnie Gomez!

Juliemcmurry

Jun 19, 2013

Great experience, honest, excellent service! Friendly atmosphere, nice clean facility. Very attentive to customer. Truthful about vehicle and very accommodating. Attentive to your needs and wants.

Tbuckley777

Jun 18, 2013

Keffer Dodge was absolutely amazing. Chris Preston was very knowledgable and understood my needs. He was not overly pushy like many others I have come across. They negotiated a great price and made the entire buying experience easy. I would highly recommend buying from Keffer and if you ask for Chris Preston, you won't be disappointed.

bws1982

Jun 17, 2013

My wife and I have now purchased two vehicles from Keffer. Our experience couldn't have been any better. We highly recommend Keffer for your choice of dealership. Thank you Willie Hailey

VincentPaquin

Jun 16, 2013

We had a very pleasant experience with Matt Knight helping us find a new vehicle on our budget and got us a great deal on a vehicle we could afford. We couldn't be happier with the outcome. He was very understanding and very pleasant to work with. We would recommend this dealership and salesperson, Matt Knight, to anyone looking for a vehicle and wanting a pleasant and smooth experience.

donharwood

Jun 13, 2013

I HATE buying a new vehicle, literally cringe when I have to go through it. Yesterday, I had a buying experience that made me seriously consider changing my opinion. Mike Maus was our salesperson. I had very stringent criteria and Mike did what no other dealer has ever done, he respected that and in effect, respected me. From the short time needed at the dealer, to the friendly and honest discussion, to the extra efforts to gain the best trade value possible, and finally to the incredibly awesome level of service throughout. Mike made me a raving fan of Keffer Dodge! Give that man a raise, because he did the impossible! Don Harwood

resbos

Jun 9, 2013

Julius Tindell sold us Jeep Wrangler Unlimited and was extremely helpful as it was a graduation gift for my daughter and I wanted it to be a pleasurable experience, which is to Julius's credit.We did have a bit of difficult time with a sales manager, but Joe Maus quickly stepped in and brought the process back on track so that Julius could complete the transactions.Matt Nicoll then provided a smooth and quick closing process with competitive financing rates and warranty extensions. Matt was clear and concise and we were out the door with our new vehicle as quickly as we could have hoped for.Thanks guys!

cking4rl

Jun 8, 2013

Great experience, they worked hard to find what I needed. Julius and Emad are the best, I am going to reffer them to anyone i know in the market.

PatPorter

Jun 6, 2013

Phenomenal ability of our salesman, Matt Knight, to put us at ease, listen to our needs and provide the best car buying experience from someone in the baby boom generation. Matt was professional, personable and wanted to meet our needs without high pressure sales pitch. It was a positive experience from the first phone call to completing the financing agreement and closing the sale. I would highly recommend Keffer, it's trained staff and especially Matt for your future car buying experience. My family and I felt like we became a part of the Keffer family business and will return there for our future needs. Thank you Matt for going above and beyond to exceed our expectations and make car buying a pleasure for a change!

llandino

Jun 5, 2013

This dealership, by far, is the best to visit. They are friendly, knowledgeable and find a way to meet the needs to the customer. They make one feel very comfortable with the process and explain everything in an understandable way. HIghly recommend you visiting the dealership and asking for General Washington. I bought two cars from him in less than a year. Great guy who wants nothing but the best for the customer.

JasonPidgeon

Jun 4, 2013

I recently brought my Jeep in for normal maintenance, (oil change & tire rotation) and could not have been more impressed with the service that I received. Unfortunately during the tire rotation they stripped off a wheel stud which would have to be replaced. Lucas, a service technician, tracked me down as I was out wandering the lot while I waited. He explained to me exactly what happened and that they would have to send someone out to get the part to replace it. He explained how long the process would take and apologized for the inconvenience. Hec checked back with me a few times during the procedure to keep me updated on the progress. Lucas ended up giving me the tire rotation for free for making me wait the extra time (the oil change was already free due to my lease deal), and he also comped my next tire rotation. He again apologized for the delay and was great at answering any questions I had. This is the type of customer service that seems to be more and more rare these days. Fortunately for me the people at Keffer still realize the customers come first.

2013chargersrt8

May 30, 2013

our buying experience was absolutely fantastic,we bought a 2013 dodge charger srt8 392 model.Matt knight was extremely knowledgable about the product,adressed all of our questions and needs,as was an all around professional salesman!,also the the finance manager Angelo libman was outstanding at taking care of all the finacial aspects of a new vehicle purchase. we drove 3hrs to but the car from this dealership and it was worth every mile! in closing i would like to day that everyone we came inot contact at this dealership made sure we were happy and taken care of.

kimerran07

May 29, 2013

I give Charles Jones a rating of five because the services provided were great all around. He showed us what we wanted, but we actually walked out of there with what we needed which was a new 2013 Dodge Journey. Mr.Charles went above and beyond in providing us with what we needed as far as a good quality vehicle with space, a great price, and overall best service ever. I am glad we were paired with him and I would suggest for anyone to go to Keffer for a great sales experience!

laursmith33

May 28, 2013

Very professional, friendly and accommodating. Knowledgable in his profession. Erick was patient and took the time to listen to what I wanted in my vehicle. Would highly recommend to anyone!!!!

chrismitchell541

May 27, 2013

I had a wonderful experience with Matt Knight at Keffer Dodge with the purchase of a Dodge Durango. Matt was prompt, professional, and made sure that all the details were taken care of. The experience was flawless and I would recommend Matt to anyone looking for a new or used auto purchase. Top notch!

ebonyluvindiskinwindham

May 21, 2013

I test drove several vehicles and ultimately fell in love with a Chrysler 200. Mr. Hailey was extremely patient with my indecisiveness and worked vigorously seeing that all my needs were met. He exudes professionalism and went above and beyond making sure my car buying experience was pleasurable. I'm extremely grateful the level of customer service received at Keffer Chrysler, and wanted to personally thank him for my wonderful car buying experience.Ms. Windham

Anfowle

May 20, 2013

I really had a great experience with Willie while purchasing my new 2014 Jeep Grand Cherokee. I went to the dealership being very particular of what I wanted and he consistently stayed very patient while working with me. He provided exceptional customer service and truly made my overall experience one to remember. I left the dealership happy and confident about my purchase and the price that I am paying. I recommend Willie to anyone who is looking for a great deal and experience. My daughter and I are very satisfied and I am sure that any other customer that works with Willie will be as well. Thanks!! April

ihaveahemi

May 20, 2013

Thank you Keffer Chrysler Jeep Dodge and Ram for the best experience ever. My husband is driving his dream truck a Ram 1500 with a HEMI and he could never be happier. Thank you Brandon for making the process so quick and simple. I'll see you soon for that new Grand Cherokee we talked about.

jperrone48

May 19, 2013

Since we purchased our new 2013 Ram 1500 we have had multiple reasons to use the dealership. Our salesman, Brandon Melendeze, acted as our contact to assist us. Brandon made calls on our behalf to ensure that we were satisfied. His knowledge of our vehicle and his experience with the auto industry was invaluable. He made himself easily accessible and always helped in a professional and pleasant manner.

ashleyhassey

May 18, 2013

I had a wonderful experience dealing with Matt Knight. He was very helpful, friendly, and got us a great deal on a vehicle we were interested in. I was not sure what type of experience I was going to have due to past issues I have encountered with dealerships, but I couldn't be happier with the outcome. I would recommend this dealership to anyone and I will be returning for future purchases.

Laurie48andfab

May 17, 2013

My husband and I purchased a new vehicle from this dealership last night. Our Sales Professional Willie, was not only knowledgeable and friendly, but he asked all the right questions to help us determine the right choice for us. The entire process from start to finish was very quick. I am in the customer service field and service is important to me. I definitely got that at Keffer- thank you!

mamarhett

May 15, 2013

I had a few bad experiences with this dealership after I purchased 2 new cars from Shaun Shore but Pierre Upshur and General Washington made it right! They didn't have anything to do with the purchase but Pierre went out of his way and cared enough to do whatever it took to make this a good experience for me. As much as I never want to give business to Keffer again, as long as Pierre and General Washington are there, they can sale me a car any day! Their customer service superceeded the rudeness and neglect I received from Keffer. They saved Keffer a customer, future customers and a complaint.

sschae1990

May 13, 2013

We were very satisfied with the treatment we received at Keffer in Matthews, NC and would hightly recommend them to our friends and family members.

michaelnikc

May 12, 2013

pierre was extremely friendly and helpful. It was a pleasure to work with him. this is my 4th chrysler vehicle - and the first from Keffer...this is now my new dodge/jeep dealership!My wife went in looking to get a new jeep...and Pierre was so great, we ended up trading both our vehicles towards 2 new jeeps/trucks!i will def be going back to pierre on our next purchase.

gregthompson2

May 10, 2013

Worked 90% via email, came in, drove a couple models then spent 30 minutes on details. Both working via email and in person the experience was greatly appreciated.

Alen

May 8, 2013

My husband & I went shopping for a Jeep this afternoon. Mike was the first person to approach us & asked if we needed help.Well Mike Maus answered every question we had in a friendly & HONEST manner. He led us thru this "car buying process" with great expertise & knowledge of the vehicle. We left there feeling we had been fairly treated & gotten a very good deal!! Everyone at this dealership seemed to like each other & want to help in any way that was needed. We are very excited over our new Jeep!!!

Tracycoleman3396

May 6, 2013

Best car buying experience we've ever had. We will definitely buy another car from them again. Super friendly and very easy to work with.

walkerdog

May 5, 2013

The team I worked with were straight out of the past with the games they played - I brought them the price and payments I was willing to pay they totally disregarded it and tried to work the deals - low ball on trade much higher interest and car price held on to my keys when I asked for them back 3 times -

sherwolf

May 3, 2013

WE HAVE PURCHASED OUR SECOND JEEP at KEFFER CRYSLER JEEP DODGE FROM LEO.HE WILL GO THAT EXTRA MILE TO HELP YOU GET INTO THE VEHICLE YOU WANT.AFTER THE SELL LEO WILL ALSO CALL AND FOLLOW UP WITH YOU TO MAKE SURE YOU ARE HAPPY WITH YOUR PURCHASE.HE IS SUPER FRIENDLY AND WILL MAKE YOUR CAR BUYING EXPERIENCE THE BEST.LOVE OUR NEW JEEP.THANKS AGAIN LEOWOLF & SHERRIE

gertengirl

May 2, 2013

Julius was great to work with, very professional. I completely trusted his advice and input regarding the best car for me. I would definitely purchase a vehicle from him again.

Erwoodjr

May 1, 2013

The dealership facility is clean and employees are welcoming. Pierre promptly greeted me and ascertained the type of vehicle I would be happy with. He is very knowledgeable of the vehicle's features.The buying experience was prompt (no waiting around for appraisal of my trade-in, etc). The sales technique was appropriate with no undue high pressure sales techniques. Angelo, the finance manager was very helpful and friendly.Pierre went out of his way to complete the experience by personally delivering the vehicle and explaining it's features.All in all, this was probably my best car buying experience.

bulldawg72

Apr 29, 2013

With only a short time to purchase a truck, my overall experice was probably the best iever had. Shaun took the time to research my needs and delivered the truck with all my needs plus more. I have already started telling my freinds to check out Keffer Dodge.

cjcchicago70

Apr 29, 2013

I went to Keffer to test drive the Grand Cherokee. I really had no intention of buying the vehicle on this visit. Buying I new car is one of my least favorite things to do. This is because it usually feels like the dealership is taking advantage of the buyer. Buying a car from Keffer was actually enjoyable. They made the process easy good service, easy negotiations with a friendly smile. The process was so easy that I decided to buy the car that day because I felt good about it. Nice job Leo Nasralla and the Keffer team! You are the only dealer I will buy a car from in the future.

Docstock34

Apr 26, 2013

I purchased a 2014 Jeep Grand Cherokee in March of 2013. Leo Nasralla was extremely knowledgeable, kind, and helpful during the entire car research and buying experience. Leo was very professional and completed the sales process with the utmost integrity. I could not have a higher opinon of either Leo Nasralla or Keefer Jeep and I highly recommend him for anyone's next car buying experience.

DeniseHarvey

Apr 24, 2013

We had been looking for a certain vehicle and found ourselves having to make a purchase sooner than planned. A friend recommended Keffer so we contacted them and the process from there on out was painless, efficient, courteous and we are thrilled with our new Challenger! Easiest purchase of a vehicle I have made in 40 years!

MBCMd jr

Apr 24, 2013

The buying experience at Keffer is so easy. The staff is friendly and knowledgeable, the sales people are not high pressure, selection of in stock cars is good. Julius Tindell, the sales person I worked with was great. He listened to what I wanted, found a car that fit my needs and made th eprice work! He went the extra mile for me. This is the second car I've purchased from him, and I'd highly recommend him and the dealership.

Cbas

Apr 22, 2013

Joey was extremely knowledgable and helpful. He did not pressure us in buying anything and made sure we got the right vehicle for us. He took a lot of time to go over all the details of our purchase and even called two days later to see if we are happy with the vehicle. I highly recommend Joey!

lpettice

Apr 22, 2013

Heather - was the best saleperson; I have ever had! She made my car purchase experience easy. I have and will referrher and the dealership to co-workers, family and friends. They are honest and trustworthy; you very rarely can say that when it cames to a salesperson; but I can with Keffer Chrysler! Wonderful experience!!!

Mhuney

Apr 22, 2013

I went in on a Sunday afternoon it was great that they were open on a Sunday! When I got there I had a few minutes to look around myself I did not feel pushed, I knew what I was looking for because I had seen it on the Internet. Pierre Upshur met me as I was walking thruogh the lot asking if he could help, he found the keys and pointed us to the exact jeep I was looking for we went for a test drive as they did all the work on the car I was trading in making the process easier and quicker for when we returned. I loved the jeep as we drove! I was a little worried about what my payments would be so he asked me what I was comfortable with and he along with the finance department got my payments as close as possible to what I wanted as they could and I was happy with that. I extended the warranty to 100,000 miles which is a great warranty the first place finish will keep the jeep looking great! I had a wonderful expirence all the way around I am so happy driving the exact jeep I wanted and dreamed of! Keffer jeep was the first dealership I had ever been in where they did not start pushing you as soon as you walked on the lot. I was so happy with the deal I got on the jeep!! And the people that I worked with were all so friendly and helpful! I could not have expected a better expirence!

ngrafton

Apr 22, 2013

Great experience with salesman Willie Hailey for Keffer Jeep Dodge! Seemless approach to customer service and sales!! I have been wanting a Jeep Wrangler Unlimited for over 8 years so I was very excited to get the truck of my dreams finally!!! Highly recommend!!

stevermer

Apr 21, 2013

Mike did a great job. Would of never thought we were going to get a deal done but he didn't give up and got it done

JeepDriver!

Apr 21, 2013

Had wonderful service here with Matt. He was friendly and great customer service. The best part was he never felt pushy or put us under too much pressure, allowing us to make the decision on our terms. Very happy with our experience!

kelfitz123

Apr 21, 2013

My experience at Keffer Chrysler Jeep Dodge was great! Employees were helpful and friendly and I was able to drive away in a new car in one day!

Willmoon

Apr 15, 2013

I have not bought a new car/truck for 10 years. I thought it would be like it was years ago with other dealers.I was very wrong. I had the best salesman Myles Handschu everything went very smooth and best of all very quick. I feel i got the best deal and the best service of any dealer around hand down.

pmorosky

Apr 14, 2013

Two reasons I purchased my new vehicle through this dealership:1) I purchased my previous vehicle from Keffer Chrysler Jeep Dodge Ram in 2002 and had it serviced there all through my 11 years of ownership. My best service was provided by their representative Richard Hunter. Outstanding!!! He is the main reason for my purchasing another vehicle from this location. There is not a more caring, personable, attentive, trustworthy nor diligent service representative around town.2) I purchased my new vehicle through Julius Tindell. I had researched different dealerships throughout both North and South Carolina over a four month period. Julius is a no high pressure, knowledgeable and caring salesman who was able to provide to me not only the best vehicle that met my every need and more, but a vehicle at the best price. His patience with me and his determination to make me the most satisfied customer goes beyond words.Having gotten 11 years out of my past vehicle, I'm looking forward to at least that or more out of my new one with continued service needs provided by Keffer Chrysler Jeep Dodge Ram.

steve nolte

Apr 14, 2013

Persistent but not pushy. Kept focused on what I needed and found it for me. would recommend these guys to others who are in the market for a new or used car. Chris was very professional and kept me posted on everything. Good guy.

waldemlaw

Apr 14, 2013

All: It was an honor to work with Julius Tindell. He was patient with my wife and myself for many weeks.He was able to advise us every step of the way in a kind, spiritual and professional fashion. Julius has my vote, now andin the future. Julius knows all the ins and outs of cars and gave us tremendous advise. God bless The America that has sales people like Julius Tindell,Paul deMontesquiou, Esq/BrokerCharlotte, North Carolina

douggbo

Apr 14, 2013

Just bought a new Charger R/T and couldn't be happier with Matt Knight and Keffer. I buy a lot of vehicles and can say that Matt is hands down the best sales guy I have ever dealt with. He bent over backwards and went the extra mile to make sure I was happy.

jibba

Apr 13, 2013

Stopped in one day driving by to take a look at a new wrangler. Leo met me at the door and really took the time to make me feel comfortable with the whole process. He worked hard to find the exact Jeep I wanted with all options, color, etc. He also was able to get me a very good deal and really leaned on the finance guys to make sure I wasnt missing any rebates, specials, on incentives. I would recommend anyone who is looking for a new chrysler jeep or dodge to contact Leo if you want a hassle free buying experience and an unbeatable deal.

joepantone

Apr 12, 2013

I have to be careful because Im convinced that anytime I visit Leo at Keefer, I'm leaving with a new vehicle. Service, price, selection and customer service after the sales is great. My wife and I have truly found a dealership that we can depend on for many years to come. Special thanks to Leo for his attention to detail and awesome customer service.

coopermccann

Apr 9, 2013

I had a great experience buying the car that I've wanted for years. Willie had great customer service skills and was very prompt when returning my calls and getting me the information I needed. I had shopped around at several other dealerships and did not purchase a car because these qualities were missing. I would recommend my friends to the dealership just because of the experince I recieved when dealing with Willie. Thanks A million Willie!

DustinDavis1912

Apr 9, 2013

For my first car buying adventure I could not be happier with the customer service and experience I had at Keffer, and espically with Willie. He was very knowledgable and flexible. I did not feel pressured and Willie worked with me, making me comfortable, and tailoring my experience and purchase to fit my budget, not the dealerships. I would and will definitely recommend Willie Hailey and Keffer - Chrysler Jeep Dodge to any of my friends and family.

lukie

Apr 8, 2013

Over the years we have bought 4 new cars from the Keffer dealership. The last was a Jeep Patriot. We selected a couple of them on line and asked Julius Tindell to have them ready to test drive. When we got to the showroom, they were both ready. Within 30 minutes we had an acceptable trade-in value and a fair price for the overall transaction. Julius made the purchase easy and enjoyable. We have also had all of our service work done at Keffer. Richard Hunter has taken excellent care of us and we have nothing but praise for the Keffer sales and service departments.JC & Lucrecia Rousseaux

LatoyaMartin

Apr 5, 2013

All I can say is that we received exceptional service from Coach. He got us what we wanted and how we wanted it! Job well done!!!

donalouis

Apr 4, 2013

The two Mats were very professional. Mat Knight was such a good diplomatic salesman that I bought a new Chrysler 300. He also drove it to my home and proceded to educate me to the workings of the controls.

shannonc1216

Apr 3, 2013

The best experience ive ever had at a dealership.Brandon was very friendly and helpful they didnt waste my time thats very important to me. I would recommend them to anyone.Thanks guys!!! My son is extremely happy.

aglenn

Apr 2, 2013

Keffer Jeep is a superb dealer. I've purchased two Wranglers from Keffer and have all maintenance and lift kits completed by the Keffer Jeep service department. ALL of the service advisors are polite and knowledgable. Julius Tindell was my salesman on both purchases and his working knowledge of the Jeep product was very helpful regarding my decision-making process. I left the dealership feeling good about my purchases. Julius made sure I got a lift kit installed on my new Jeep, as I had one installed on my trade-in. I highly recommend Julius Tindell if your're considering purchasing a Jeep, Dodge or Chrysler.

jwbrock127

Apr 2, 2013

Worst New Car Buying Experience - I would not recommend this dealer to anyone. I purchased a brand new 2013 Jeep Wrangler Sahara with almost 0 miles from Keffer. 2 months later, a small crack in the front fender showed up- i found out that my brand new Jeep had been wrecked on Keffer's Lot and they covered it up. There was a carfax record of the damage as well. I tried to talk to the dealership and Frank Cruz and his General Manager of the dealership told me "yes it was wrecked, but they do not have to disclose anything to me" thye said it was NC law and they did not have to tell me about the damages.They offered to trade in the vehicle and offer me what it was worth without the wreck- but that price was thousands too high with interest rates higher than any competitor. This was the second vehicle I purchased from them and i will never go back. they are dishonest and untrustworthy- i even asked ho to contact the owner to talk with him and they refused to provide information. they told me i could look it up myself.

KathrynFletcher

Apr 2, 2013

My experience with the Keffer dealership, and more specifically Mike Maus was excellent. I was unsure about what car I wanted to purchase and was given all the information without pressure to buy while I took time to make my decision. I highly recommend the dealership to others looking for a great car. I love my new Dodge Charger!!

marino13

Apr 2, 2013

Was very interested in the new Jeep Grand Cherokee but was not excited about having to go through the car buying process. Chris Preston at Keffer Jeep was very knowledgeable and patient. Several nights we even exchanged numurous emails while trying to decide upon which Jeep model best suited my needs. He gets a "10" in my book for all around professionalism! Keffer provided me with a very fair price and what I thought to be terrific trade-in value for my Toyota 4-Runner. I have had my Jeep for a week now and I absolutely love everything about it. I would definitely recommend to my friends and family to go see Chris Preston at Keffer Jeep and buy themselves a new Jeep Grand Cherokee!

bws1982

Apr 1, 2013

Joe W. and Willie H. did a superior job in helping my wife and I find a 2013 Jeep Compass. We were very satisfied with the service provided to us by these gentlemen. They went above and beyond to suit our needs and we would highly recommend them to potential customers. We look forward to doing more business with these gentlemen.Mr. and Mrs. Sherrill

mmorgan9812

Mar 30, 2013

I would like to take a minute and tell you why you should not only buy your first vehicle here but all your vehicles here. I had previously purchased a 2013 Dodge Dart from Coach and that experience was amazing but after owning the car for several months I had decided the car was just not for me, Not in quality or price or anything of that matter just didn't fit my personality. So I went back to Coach knowing that trading in a almost brand new car would not be easy, but low and behold Coach hooked me up with exactly what I wanted and actually better than I thought I could even get. After some negotiating I drove off the lot in a 2013 Ram 1500 Express 2WD 5.7 HEMI and boy I am still smiling ear to ear. One thing I love about Keffer Dodge is that if you stand by your word as a true oniest customer I promise they will stand right beside you and help you with what ever the situation is. Keffer is #1 in my book and I will only buy a car from them........ AS long as they keep employees like "Coach"!!!!!!!!!!!!!!!!!!!!!!!!!!

cwilburw

Mar 27, 2013

I have always worked with Julius over the years. I recommend Keffer to everyone I know. Julius is always helpful, thorough, and has the customer's best interest in mind. I can always count on him to find the best deal for me.

Jmac19

Mar 27, 2013

Leo was a great help and since I was from out of town and in the military he was a huge help always via text or email

jrapley59

Mar 27, 2013

I consider myself a smart shopper and a bargain hunter. Im a believer that you get what you pay for and I want the most for my precious dollar, heck I work hard for my money. I wanted a truck to move my bikes up and down the road occasionally and looked at the Big 3, plus Toyota and Nisan for about 3 months. I got Truck of the year, dressed it down, kept my old car, and walked out with a smile after the deal was completed. My whole ordeal was a pleasure, I got the exact vehicle with all the options I desired at a great price, great financing, and great service. They listen to what I wanted and didn't they to sell me something else. I'll start at Keffer for my next purchase, if you go tell them Joe Rapley sent you!

gomezeric81

Mar 26, 2013

When I pulled in to the dealership, I had never been to Jeep. Only information I knew about Jeeps were from online researching. Coach helped me in my search for the right vechicle and showed me everything I need to know about the 2013 Jeep Wrangler. If he has any issue with answering any questions I had, he made sure if he couldnt answer it, he would get someone that would, and he did. Coach was very informative of the product as well as the benefits and services that the Keffer Jeep dealership offered. He made my car buying experience very enjoyable and no pressure. I would recommend him to anyone out there in search of a new vehicle.

oz070904

Mar 26, 2013

Joey was awesome. We test drove a couple vehicles and did not pressure us to buy at all. Let us move at our pace. I sell real estate and know you just cannot force people to spend money they simply do not want to spend. They at least have to think it was their decision.

stephensals

Mar 26, 2013

Joe was helpful and pleasant when I was purchasing my new car. Everyone on the staff was nice and professional. I would definitely recommend them to anyone.

RobertSmedberg

Mar 25, 2013

I have to say, working with Keffer has probably the best experience I have ever had purchasing a new vehicle. I recently purchased a Wrangler from Keffer and worked with Both Brandon Melendez and Michael Turner for a couple weeks over the phone, email and even text to come up with the perfect build. Both Michael and Brandon went out of their way, sometimes after hours and days off to ensure I was getting the best build at the right price. In addition, Keffer has a very helpful and knowledgeable staff that was able to answer my questions being a first time JK owner. Not to mention that even after driving off the lot, Brandon has taken time out of his day to help with questions related to vehicle care and management. I would recommend Keffer to anyone, Keffer is top notch!

cmosley12

Mar 25, 2013

I had a great experience, everyone was really friendly and helpful. Chris was friendly and extremely helpful. I would definitly refer people to visit this dealership and Chris. Thanks for helping me purchase the car of my dreams so fast without any problems!

JasonKistler

Mar 24, 2013

I called the dealership to inquire about a vehicle on the website. I spoke with Matt Knight and he let me know he would check to ensure the vehicle was on the lot. He promptly returned my call and we went to the dealership to inspect the Dodge Journey. When we arrived Matt greeted us and instantly made us feel welcome. We took the Vehicle for a test drive and Matt was very knowledgeable and honest about the vehicles abilities and specs. The rest of the process was quick and painless. It was the best all around car buying experience I've had to date. I would definitely recommend this dealership and Matt Knight in particular to any one I know looking to purchase a vehicle.

uyundo

Mar 23, 2013

I have been a proud owner of a Ford f150 truck for many years and lately I had encountered various mechanical problems with it. When a friend of mine suggested that I visit Keffer Dodge and look into getting a new vehicle, I was hesitant due to factors ranging from my finances to qualifying for a car loan.At Keffer I met one of the friendliest and nurturing person by the name of General Washington (his real name). After a brief introduction and discussion of why I was there, we got down to business. Mr. Washington made me feel at ease almost immediately as we discussed the various options that I had. As I test drove various models of vehicles, I was still sceptical about my ability to purchase a new vehicle.To make the long story short, I am a proud owner of a 2013 Dodge Avenger, because of the extraordinary effort of Mr. Washington. He not only met but surparsed my expectations in meeting my needs and addressing my concerns.Anyone out there even remotely considering purchasing a vehicle, please before you do anything, go visit General Washington at Keffer Dodge on Independence blvd. in Charlotte, NC. I highly recommend this gentleman and this dealership.Bon Ohonjo

natefess

Mar 21, 2013

The shopping and purchasing experience at Keffer Chrysler Jeep Dodge Ram was excellent and working with Willie Hailey was a pleasure. Willie never gave us the pressure sales lines and gave us a good deal on the purchase. After the purchase, Willie promptly followed up with scheduling the installation of some options on our new Jeep. He's got a good sense of humor and is a real professional. I would definitely recommend Willie if you are in the market for a Chrysler, Jeep, Dodge or Ram.

avad1

Mar 20, 2013

Julius was extremely helpful with my purchase at Keffer. He definitely help my family and I with a vehicle that fulfilled all our wants and needs at a affordable price that was comfortable for us. I would highly recommend Julius to anyone who is looking for a new vehicle.

DieselUSMC

Mar 20, 2013

I have purchased many vehicles in my life. Never has a dealership tested my nerve like Keffer. Just the complete over bearing attempt to sell me a new truck pushed me elsewhere. Holding my keys of the truck I was trading in just to keep me in the room while proclaiming "One minute, one minute...what if we.... this much...would you leave with it today" ?? Come on. Really? I had to go, we told them that over and over. Completely negating the "The Family Store" slogan. Worst experience ever.

mbelliv0

Mar 20, 2013

Did an outstanding job answering any questions, Julius is very easy to communicate with, very helpful and informative, and got me the vehicle i wanted! :)