Used Cars for Sale at Kelly BMW in Columbus, OH

Nicholas LaRocca

Sep 8, 2021

I always have a full service experience with Kelly BMW service. My most recent was August 19. Gordon has been my service advisor for over 15 and is the best in the business. He always takes care of my appointment and makes sure everything is perfect. I feel like I am treated like a true customer and not a number. When I pull in the service lane the attendants are on point. If I could give 6 stars I would. Well done! Thank you.

Yoon Kim

Jul 27, 2021

I bought 2018 X2 CPO Vehicle this dealership last March. I got check engine light 3 times since right after I bought because of the same exact part(Fuel Tank Ventilation). During the 3 visits, they almost took almost 10 days to repair. I understand that. They at least tried to work best on my vehicle to fix the car. Highly appreciate for the effort. However, I never had a chance to get loaner vehicle for the 3 times of repairs for same exact part. I gently asked my service advisor to request loaner vehicle and he said same thing over and over again. Only way to communicate with him is text message. It is very hard to talk with him over the phone. I dropped my vehicle at the dealership on last Thursday(7/22/2021) for 3rd check engine light. I still didn't get my car back and they are still figuring out what would be solutions. Service advisor is telling me now he is not sure how long it will take to repair. He said tech should run bunch of tests. I never heard what kind of test they are running yet. I spent and still spending too much on transportation during the time of repairs(Almost 2 times on my monthly car payment).

chris sanford

Sep 24, 2021

I've been working with Gordon Rhea for 20 years and I trust his expertise and guidance on what is best for my cars. I started working with Gordon after an unpleasant experience at another dealer in Columbus and I've been with him ever since. I've had a 540i, 750 and now have an M6. He always takes awesome care of me and has gone above and beyond what I expect from a service provider and he earns my service work ever single time I need work done. I can't recommend him highly enough.

Cathi Green

Sep 19, 2021

We purchased a certified used vehicle at Kelly BMW. We were treated like old friends from the moment we arrived until we drove off in our new car. Bob put us right in the vehicle we came to see and got us out on our test drive. Paul handled our financing, answered all our questions and got us right where we wanted to be. Thank you all for the wonderful service, we love our new vehicle.

Mark Gibson

Sep 23, 2021

I have serviced my cars with Kelly BMW for over 20 years. I am also retired and drive 150 miles oneway to have my cars serviced. Gordon and all of the team at Kelly truly value me and my business. Keep up the excellent work.