Used Cars for Sale at Kelly Chrysler Dodge Jeep Mitsubishi in Emmaus, PA

Nmoyer2150

Nov 9, 2016

Drove passed a beautiful Mengo Skat Pack 392 Challenger everyday for work. Finally on a day off, I went in and took it for a test drive thinking I'd never be able to afford it. Sure enough after some simple negotiations, turns out I can afford it-ish, and drove it home the next day. Definitely the coolest most awesome thing I ever bought in my life, love it. If you're interested in a challenger, go see my man Tim Sparrow at the Kelly dealership on the auto mile!

jeffrey baker

Nov 7, 2016

Don was a pleasure to deal with and made the whole new car buying process simple and easy. I would definitely recommend Kelly Jeep and Don Pryor to my friends.

vic

Nov 2, 2016

It was a great experience meeting with Anthony Rago. With his help and knowledge of the vehicle really helped my girlfriend and I to really enjoy this car

Eduardo

Oct 30, 2016

Tony and Team were truly a pleasure to find the deal I wanted: a 2016 Jeep Trailhawk. I searched for the car I wanted online, not putting much fate in it, but Tony and team from Kelly responded with a guaranteed discount on deals for three Jeepsall close to what I wanted, and bear the competition. Joe, Tonys manager followed up with an email and an invitation to take a test drive. I called and was invited to come in the same evening and got a Tony Test Drive. Tonys test drive are not only informative, my first SUV, my first 4X4 but also fun and long enough to truly test the cars and handling capabilities. Tony took the time to demonstrate the technology and features of the packages installed in the car. The best part was after the test drive, Joe and Tony asked if I was interested, I said yes but needed to return next day. I asked for the car specs, VIN# which they provided, along with the specs they offered a great deal which sold me on the spot, but still I went home to think it over. Over the next couple of days Tony guided me through the process and along with Joe and their finance manager we managed to strike a deal. I picked up my car on the second visit to the dealer, no hassle, no pressure, all pleasure and businesslike and friendly demeanor. Tony is a star when it comes to find it what you want, and he is supported by a top team that only enhances the experience. Kelly Chrysler Dodge Ram through Tony and Team changed my perception of what buying a car should bea mutual effort that if conducted honestly and openly pleases all parties involved. Thank You Tony, and Thank you to your team!

Mary and Roger

Oct 30, 2016

Very competitive prices, friendly and professional experience with all employees. Jeff Ring went out of his way to keep communication with us thru the whole process. Ended up with a better vehicle and better deal than we thought we possible. like dealing close to home. PS all of our family and friends love our Jeep and are very jealous, haha

Susan

Oct 29, 2016

I recently went to Kelly Chrysler Dodge Jeep to purchase my new vehicle. My sales person was Jeff. It was like a breath of fresh air walking into the dealership. Everyone was friendly, polite and courteous. Jeff was very knowledgeable and was patient. Just made me feel like I was part of a family when dealing with me. I would recommend Kelly and Jeff to my friends and family.

Apple

Oct 28, 2016

Customer service is outstanding, great affordable prices, and love my new car! Was fast and easy! Couldn't of been more pleased with my purchase. Thanks to Jeff Ring and Kelly dealership.

nycole4444

Oct 28, 2016

jeff was awesome form start to finish very polite and helpful very seemless i've referred two of my clients to see jeff when theyre ready for a new car.. i love my Charger, thanks again

123justus

Oct 27, 2016

Tony took the time to explain everything about the vehicle when going for a test drive and was very patient with us in our making the right decision on the right vehicle that was to our liking.He helped to work out the best deal with his managers. A thank you to Tony for all your help.We love the Grand Cherokee Tailhawk.

jmcdermott

Oct 27, 2016

Purchased a car last night with Tony Bittenbender at Kelly in Emmaus. Tony went above and beyond to accommodate my requests and partnered me with some of his team members to assist with my payment concerns. They promoted kindness and extreme patience as I test drove multiple vehicles, went thru multiple mood swings and wandered for hours back in forth until I could make a decision. My least favorite thing to do in life is spend time at a car dealership (no offense), however, Tony and his team made the task as pleasant for me as they possibly could. I am pleased to say that this morning, when driving my new car to work, I was happy & content knowing I made a good decision and was thankful that the service I received was exceptional. THANK YOU TONY BITTENBENDER AND THE ENTIRE KELLY CAR TEAM !!

DMelfi

Oct 26, 2016

From A to Z very pleasant experience. Sales staff was excellent and very transparent. Addressed every concern I had and look forward to servicing my vehicle there. No stone unturned . The follow up from dealer was nice. They make sure everyone is satisfied .

Happy trucking

Oct 26, 2016

Found the truck on the website,I then contacted Marcus Daddona,they gave me a very good price on my trade-in,when I bought the truck the finance department show me different options to finance the truck,everyone made this a very easy truck buying experience

jfc5869

Oct 26, 2016

No nonsense with Tony he was extremely helpful and knowledgeable of the Jeep brand,We have a 2002 Jeep Grand Cherokee very reliable, so we wanted to purchase a 2016Grand Cherokee. Most important was the FAMOUS TEST DRIVE Tony took us on, I must say it wasThe best. I want to thank Tony Bittenbender as well as the Kelly Dealership.

Jmm5439

Oct 25, 2016

After taking the infamous "Tony Test Drive" I knew I wanted a Jeep. Tony took the time to go over the options for a Cherokee and Grand Cherokee. I fell in love with the Grand Cherokee and have been extremely happy with It!

Joey 1972

Oct 24, 2016

I bought a 2014 Dodge Dart from Tony Bittenbender. Him and his team did a lot to get me into this car. I want to thank you all. Will McNally finance Blake Caiazzo deal on behalf of the bank. And a big thanks to Tony Bittenbender and awesome sales associate thank you guys I'm one happy women.

AltaghR1

Oct 21, 2016

This guy Ken is a true salesman extremely helpful not only did sell me a car but he created a very comfortable atmosphere that I feel is very important when buying a car my first car at that recommend going straight for him hes a cool guy

Gags2846

Oct 17, 2016

Great experience with Jeff ring to get the vehicle I wanted. It was a good experience and they worked to get me in the price range I wanted

Red & Peachy

Oct 17, 2016

Guys did a outstanding job at getting us the best deal....very helpful with making sure we understand all the options with the Jeep and our lease deal...

Carolynn13

Oct 14, 2016

Jeff was so helpful with helping me pick out the perfect car for me! He showed me a beautiful 2015 audi a3 and I instantly loved it! Jeff was never pushy with me buying the car and made my whole Kelly experience very comfortable, he was very knowledgable about the car and made me feel confident with my purchase. Overall Jeff along with the other guys at Kelly were very helpful with the entire process and I would recommend Kelly and Jeff to everyone I know looking for a new car!

Hayley

Oct 14, 2016

Jeff Ring helped my friend purchase a 2015 Audi A3 and she recommended that I see Jeff too. From the start Jeff always listened to what I wanted and was never pushy! Jeff was very knowledgable about all the cars and we ended up getting me a 2012 Audi S4 which I love! My friend and I are now the Audi twins of the valley thanks to him! I can't thank Kelly & Jeff enough for the amazing car buying experience I had especially since it was my first and they did everything to help me get my car. And a big thank you to Jeff as well since he helped me find my car! I'll be recommending everyone I know to see Jeff at Kelly!

Marsnick

Oct 8, 2016

I couldn't have asked for a faster or better deal, Tim was great and went above and beyond! The car is exactly what I wanted and Tim made it happen! Thank you again!

Kez0418

Oct 3, 2016

Laurie was friendly and made me feel comfortable instantly. She was new but I could tell she genuinely wanted to make me happy. I know once she is off of shadowing and able to make her own sales, she'll be great. Tony was knowledgeable about my car and really believed in his job. He bought me pizza because i was out looking for a car all day & starving. He provides a lot of info in a short period which can be overwhelming but i think he is just excited about what he's doing. Both made me laugh which helped calm my nervousnss. I felt they gave me the best deal possible.

CRC

Oct 1, 2016

Like many of us, I often dread going to a car dealership particularly so when it comes to dealing with one of the "sales guys." My dealings with Anthony Rago this week were quite the contrary to what I was expecting. Anthony went above and beyond, something that I greatly appreciated.

JGauthier

Oct 1, 2016

My salesman, Tim, was awesome! From really taking the time to get me an amazing deal to searching for the right car and then explaining all of the features of the one I bought, he did it all with zero pressure. He was friendly, prompt and beyond reliable and I would buy another car or recommend him in a heartbeat! Thank you for an amazing experience!

Jprdale

Oct 1, 2016

I had the pleasure to meet Marcus as my dealer. He was calm and paid attention to our every needs. I would admit that we weren't the easiest buyers, yet that never deterred him from making sure that our experience was the best that we could have hoped for. After visiting many other dealerships, I could honestly say that Kelly was the best one for us. This is our second purchase there, and I'm sure it won't be the last.

Michele B

Sep 30, 2016

Two Thumbs Up for Tony! I have purchased many new vehicles in my lifetime, and have to say, working with Tony Bittenbender was, by far, the best car buying experience I have ever had! I started my search in April. When I walked into Kelly Jeep (my first time ever at the dealership) I was greeted by Tony. He took me on his famous "Tony Test Drive" and I knew I would eventually buy a car from him. Beyond the test drive, he listened and seemed to respect my goals, and not try to change my mind for other vehicles, just to make the sale. I was very specific in features I wanted, had a firm price-point, and Tony was always looking out for me. He would text or call me periodically, asking if certain vehicles he located on the web could work for me. His diligence paid off. After 5 long months, something came along that worked for me! I recognize that the management team at Kelly Jeep also played a hand in getting me into my new vehicle. So, thank you as well to Chris Saraceno and Joe Morales. I have a Jeep dealership in my home town that was not even willing to look at my trade to start negotiations, so coming to Kelly Jeep was a very refreshing experience. Customer appreciation is second to none! I will definitely be a returning customer with Kelly Jeep for future car buying thanks to all of them. So happy with my new 75th Anniversary Cherokee!

Kevin Shorten

Sep 26, 2016

The sales rep Anthony went above and beyond. He listened to what I wanted in a vehicle and then suggested a 2016 jeep Cherokee trail hawk, he said this was a great option as there was great incentives on the last years roll overs. If you need a new jeep he is the man to see because his knowledge on them is endless. I was also under a huge time crunch as I had to be at work in just a few short hours but he got the deal done and had me on my way to work in no time!

Cinny129

Sep 23, 2016

When we started shopping for a Jeep five dealerships came up online. Every one of them contacted us by email but the Kelly Dealership internet sales called and set up an appointment. When we visited the dealership we met Tony Bittenbender, he was the best from the very first handshake. He took us for his famous "Tony Test Drive" that test ride took the Cherokee through it's paces. Even though this is our 4th Jeep he demonstrated all of the great features of this car and we were really impressed both by the car and the test ride it's self. Of all the cars we've bought over the years no one ever showed us all of the features of a car like this, usually you have to watch the video or read the owners manual. We actually walked away feeling we knew all about the Cherokee.

Yicel & Hector

Sep 23, 2016

Ronny was great to work with. He was very friendly and helpful. The car was as expected and the entire process was very quick and easy. Thank you so much!!!

Grace Lobifaro

Sep 22, 2016

Very pleasant experience. Salesman Marcus was very nice and spent time with us to make sure we were able to get the right jeep for us with the right options. He explained all the jeep features on the test drive. Blake was extremely helpful in comprising a purchase deal that was satisfactory to us. Beth was our first phone contact and was also helpful. She was able to send us visual directions as we were coming to the dealership from Brooklyn, NY. Overall we are very happy. You should be extremely happy with your sales team as they work well together. Thank You, Grace and John Lobifaro

Izzyfreeman17

Sep 21, 2016

I was very pleased with a great customer service provided by Lee Hanna and Blake. They both are very friendly, kwonlegable professionals who assisted me in every possible way in my purchase. Thanks a lot Guys!!!

sharae mason

Sep 20, 2016

This has to be the BEST and easiest experience I have gone through. This was my first time purchasing a car and Jeff made it the best and fastest process ever. He made sure I was comfortable in the car I wanted and that I was also happy with what I was buying. He wasn't just looking for a sale he wanted to make sure I was happy. I HIGHLY recommend him to anybody looking for a new car. Jeff DESERVES a raise :)

JGC2016

Sep 18, 2016

After taking the "Tony Test Drive," we pretty much new what we wanted, but was not on the Kelly lot, so we started our search at other dealerships. We then found our car, but salesman there seemed not willing to negotiate. We came back to Tony and with the help of the other fine people at Kelly Jeep, got the exact car we wanted, at the price we wanted. Grrreat job Tony!

Lucky13$

Sep 18, 2016

Jeff really did an amazing job. I have a disabled son who has a wheelchair so i needed something much bigger than my elantra. He listened to my needs and found me the most perfect SUV. He made the whole experience so easy and kept me entertained the entire time. I really didn't think i would walk out with such a beautiful vehicle but Jeff made it happen for me. You can tell he really cares about his customers and wants only the best for them. I will recommend everyone yup to Jeff!!!

Brian Hock

Sep 17, 2016

Had a great experience. I already knew what I wanted when I came in due to my research I bought a 16 scat pack challenger, it's a beautiful machine. Only thing I wanted was the color, that's what I did my research. Obviously, Kelly had one. Walked in, had a great salesman, that was there for all my questions & needs. Did a fantasic test drive, came back & ran numbers. And I got into my car with no problem. So.... Kelly was a great dealership to work with, & Lee was the salesman for me because he got the sale, & I got the car! So great job Lee.

JS18

Sep 16, 2016

Kelly Auto was awesome! As a first time car buyer, I couldn't be more impressed. The Tony Test Drive was an experience of a lifetime! Tony is very knowledgable and made the car buying experience enjoyable. Blake was great to work with as well. Keith was stellar. I was favorably impressed with the professionalism and the experience that I got during this process. I highly recommend Kelly Auto. If you are looking to buy a Chrysler, Jeep, Dodge or Ram head on in and visit Tony B!

JaimeNJ

Sep 12, 2016

Ronny Risi was fantastic to work with. He was easy to talk to. He did a great job finding me a vehicle that fit me. The manager that was there the day that I first showed up was great, too. But the day we actually bought the vehicle, I was very disappointed by the financial manager. I witnessed him being openly critical with multiple employees. I found him to be sarcastic. I felt like everything I saw from him should have been done behind closed doors without the customer witnessing it. But maybe his behavior made me appreciate Ronny even more. Ronny showed so much more personality and professionalism than that man.

Generalwilly

Sep 9, 2016

Outstanding service polite courteous informative and helpful. The best experience ever in buying a vehicle. This is how car buying should be always. A very special thank you to Pete in trying to satisfy our every concern. My wife and I were treated the way we treat others with respect courtesy and kindness. I will recommend this dealership to anyone and everyone I know. Sincerely. John J Courgis

The cosen

Sep 9, 2016

Our experience started out poorly on our first visit when nobody attended to us. We decided to go back Labor Day to give them a second opportunity to earn our business. Our sales rep spent a good amount of time with us and provided us with good information. The ball was dropped and delays popped up. In stepped the Business Manager to apologize and make things right. We walked away as satisfied new Jeep owners. We appreciate steps taken to build our loyalty.

John B

Sep 8, 2016

Sales guy was nice but never got back to me with pricing as we had agreed during my visit. Went to another dealer

esca2

Sep 6, 2016

the saleperson ronny was very polite and helpful.I have had jeeps before and always like them.I always tell people where I buy my jeep and tell other people to go there.

LoriKohler

Sep 6, 2016

My salesman, Tim Sparrow, was so knowledgeable and helpful during my experience of buying my very first Jeep. Everyone I've encountered at Kelly have been so friendly and willing to help in any way the can. Looking forward to many years of driving my spiffy orange Renegade!

dwilson

Sep 4, 2016

Had a great experience at this dealership. Ken and staff were very friendly and helpful. I purchased a used van in excellent condition couldn't ask for anything more. Thank you

Rochjo

Sep 3, 2016

I had an incredible experience with Kelly. Ronny worked with me every step of the way. He made me feel comfortable and I knew I was in good hands. My family really appreciated all the work everyone did to make sure we had the best possible experience.

Jeep GIgi

Sep 2, 2016

Ok...I've learned my lesson. I took my car for front brakes to a garage right down the street from where I work. After picking my Jeep and starting to drive home, I kept hearing a rattling noise. It was getting progressively worse and I was so worried about it, I drove a few miles out of my way to Kelly Chrysler Jeep to see if a technician could look at it. Mind you, it was 4:20 PM on the Friday before a holiday weekend. Dave met me at the door and asked if I was picking up a vehicle. I sheepishly said no, and explained my problem. He asked me to wait a minute while he checked to see if a technician could go along for a ride with me. Brian stepped up to the job and went to see if we could recreate the noise. My Jeep did not disappoint. Brian listened to my tale of woe and when we got back, checked the problem area. Sure enough, the calipers were not tight at all on the driver's side of my Jeep, and this had the potential of causing a very dangerous situation! Brian checked and tightened the offending equipment and I was on my way in no time. I was not charged one cent and both of these fine gentleman took the time to listen, act, and repair another garage's big mistake. Thank you Dave and Brian for making sure to check and correct the problem so I could safely go on my way!!! With service like that......you bet I will be back!!!!!

afdsvd

Aug 31, 2016

Just acquired our sixth Jeep from Kelly Jeep. 1994 Jeep Grand Cherokee (280,0000 miles), 1997 Jeep Wrangler (157,000 miles), 2001 Jeep Grand Cherokee (225, 000 miles), 2003 Jeep Liberty (leased), 2006 Jeep Grand Cherokee (145,000 miles and still in use by our son) and now a 2016 Jeep Grand Cherokee (4 miles).Lee and Joe helped us get the deal done in one day (Today) and we recommend Kelly as the place to purchase or lease a Jeep. Even Dave the Jeep Service Manager is looking forward to servicing our new Jeep. Grate sales and service personal. Hats off to Kelly Jeep in Emmaus, PA.

LD

Aug 31, 2016

Highly Recommend Tony Test Drive, was offered a lot of information about the car and shown how it handles, knowledgeable and professional. You Rock Tony

tarahtoth84

Aug 30, 2016

When walking into the lot looking for a new jeep for myself, a sales associate, Lee, approached me in a friendly manner. He was patient and helpful and worked with my limited credit score so i could drive off of the lot that day with a beautiful new jeep. I could not be happier with the process. Friendly, helpful, patient, QUICK, so accommodating. I would definitely suggest anyone interested in leasing or owning a new or used car to come here first!!!

animal

Aug 28, 2016

Nice to work with, helpful, even though the day was busy, they helped to accommodate for the wait, also offered a fair trade price and willing to work with me

nicoleg

Aug 26, 2016

This was my first car buying experience, and I'm glad to have had Tony Bittenbender to help me through it! He was knowledgeable, attentive, and PATIENT through the entirety of our time working together. His Tony Test Drive really shows you what your new vehicle is capable of. It's a treat for the eyes, ears, and nose (yes, nose!). By the end of my test drive, I felt both comfortable and familiar with the '16 Jeep Renegade I happily drove home. He went above and beyond to help get me out of my rusting '96 Nissan and into something made in this century- all within (BELOW, even) the price I had in mind. All around great!

Shakiara

Aug 25, 2016

Lee was the best hands down should be promoted! Awesome person, he took me on the initial test drive and i stressed the fact I was looking forward to the back up camera feature (which I wasn't aware the truck we were driving had) so he goes "put it in reverse" and walaaa the camera appeared LOL got me good! Overall good experience. 10/10

jayBeq14

Aug 24, 2016

This dealership from the salesman, to the sales manager, to the finance manager and everything and everyone in between, it was awesome. The salesman David Alamo really helped me with the jeep I wanted and worked with his whole team at Kelly to get me into that Jeep and I could not be happier with my experience. Thank you all at Kelly.

MElaina

Aug 24, 2016

This is Our family's second car Purchased at Kelly! We love and highly recommend Anthony Rago! He went over all the details of the Jeep Latitude with us! Thanks Again Anthony!

Joed511

Aug 22, 2016

Don is the absolute best and was fantastic to do business with! Thanks to Travis and Keith as well! Highly recommended to anyone looking for an easy car buying experience.

Hunternik243

Aug 21, 2016

I got new 2016 ram truck and my salesman Lee was great . Everything we talked about he took care of even many days after the sale . He was true to him words I would buy again from Lee thanks for everything .

raceday77

Aug 19, 2016

I really liked the Tony test drive! The way they make you feel there as well as the warranty they included! I would recommend tthem to family and friends especially Tony!

Donna127

Aug 18, 2016

After visiting numerous dealerships and unable to find a sales team who was interested in meeting our needs rather than just their sales goals, we were about ready to sacrifice the vehicle of choice-Jeep Grand Cherokee. We were in search of a dealership that exhibited a friendly, caring atmosphere as well as a competitive deal. The staff at Kelly Jeep met our needs in all areas and enabled us to purchase the vehicle of choice.

Jsantana23

Aug 18, 2016

I was stuck in a lemon with my old car an jeff ring was able to do what so many other dealerships couldnt in only 1 day!!! Best experience ive ever had while purchasing a vehicle. I will never buy from any other dealership as long as i live. Thanks again jeff for getting me into such an amazing car and a great deal! I love my 2016 jeep compass

myraforlife

Aug 18, 2016

I was Very impressed and shocked of the great personable service I received I was in a desperate situation and I didn't want to feel rushed and ignored.They did just the opposite and delivered service that fits my needs

amanda1995

Aug 15, 2016

This was my first experience with buying a car. I went into Kelly with just the intention of looking at cars. I did not expect to walk out that day with thinking about getting the second car that I looked at. I was so happy with how easy that Ken made it. I did not feel pressured at all and I was happy with how he helped me through the process. I am very happy with my car and the quality of it and the service. Kelly Car Dealerships has gained a customer for life and the rest of my family plans to get our cars here. I would definitely recommend this car dealer to anyone!

Kimalles

Aug 15, 2016

This is the 2nd car I bought from Anthony Rago. He is the best! I recommend everyone to go see Anthony Rago! He will take good care of you!

Criscross894

Aug 12, 2016

I walked into the Kelly dealer no expecting to walk out with a new car but i had no clue how easy it really could. Also thanks to my salesman i had an absolute blast. my salesman Tony B was extremely knowledgeable about all the trucks on the lot and could really get into detail when i found the car on the lot i been eyeing up for a while. Needless to say even when u walk in a dealer at 7pm dont start thinking they are gonna rush yo u into buy or tell you to come back another day. everybody at the dealership was very professional and they all had a real smile on the faces and love there job making the car buying experience a blast.

npjr76

Aug 12, 2016

It was not my normal experience at a dealership. Tony B. was amazing and gave me his famous "Tony Test Drive." He was extremely helpful, funny, and made me feel comfortable about my purchase. I leased a fully loaded black Jeep Renegade. I would recommend anyone to this dealership, especially for a "Tony Test Drive."

Diblasio's

Aug 9, 2016

Just to let you know how much we appreciated Ken's expertise during our car buying experience. My daughter, Brooke just bought her first "new" car and it went so smoothly thanks to Ken. He went out of his way to help us anyway he could and really worked hard to get everything done so we were able to pick up the car in one day! It was stress free which is not the norm for buying a car in our past experience. So please acknowledge Ken for the fine job he did.Will recommend Kelly Automotive to everyone we know.Thanks Sue, Tony, & Brooke Diblasio

Lee G.

Aug 6, 2016

I arrived at the dealership on a week night, 20 minutes before closing, after leaving (a little disgruntled) from a competing dealership. I was just hoping to see their inventory and maybe come back another day. Luckily I was greeted by Jeff who treated me as a priority, not the clock. Needles to say, that night within one hour, with the help of the professional staff and minimal negotiation, I was able to get a great price on my trade and a great monthly lease payments on my new Jeep. The whole process was great. As someone who tried Kelly in the past and went somewhere else, I am happy say it was their inventory that brought me back again and their sales staff, especially Jeff that made me a future repeat customer.

Zychal510

Aug 6, 2016

Jeff Ring was excellent to me throughout the whole process. He Makes his customers feel like VIP. We negotiated pricing for a few days until we brought it down to something I was more comfortable & happy with. I absolutely love my new jeep. I'm a second time buyer from kelly Chrysler on Lehigh street & I will deal specifically with Jeff whenever I need anything from here on out-he's great. He filled my gas tank up after I purchased the vehicle before I drove it home, bought me 2 bottles of wine/liquour as a thank you for doing sales with him & so I could celebrate my new purchase later, the dealership also gave me a $25 gift card. I am very satisified with kelly-speficially Jeff-as I have been recommending people to Jeff Ring already.

Unclepete

Aug 4, 2016

very nice dealership and very friendly. I would gladly tell my family and friends to look into purchasing from this dealership when looking for a used car

Dennis Bidden

Aug 4, 2016

Tony is no ordinary salesman, he's more like a friend. Honest and very knowledgeable of Jeeps. He takes you on a test drive that's more like going on a ride at Dorney Park. When you get back you'll know everything about the car. Tony made it my best car buying experience and I would highly recommend him.

mnavarrete

Aug 3, 2016

I like the dealership all my questions were answer first time getting a suv from a dealership and I can say it was a good visit got the suv I wanted

Santee2016

Aug 3, 2016

I just want to say that everyone that helped me at Kelly jeep was amazing. they never gave up and found the perfect vehicle for me. If your looking for a new car go there

amrah9206

Jul 30, 2016

From the moment we walked in we felt welcome. Anthony was very knowledgeable and more than willing to answer any questions we had. The team worked hard to get us an excellent deal at the terms we were looking for. They really went the extra mile for us. And to us that speaks volumes. Looking forward to dealing with them for our next vehicle purchase.

Jchrome4

Jul 29, 2016

Overall the best experience I have had at a dealership. Salesman Tony Bittnerbender was very knowledgeable of the Jeep brand and did a complete and thorough job explainin all 3%=

david hoffman

Jul 28, 2016

Anthony did a fantastic job working with me to get me into the vehicle I was looking for. My goal was to leave the dealership with a lease and lower monthly payments from my current vehicle. Anthony worked with my situation and lower my payments. I am also glad we could agree on the tow package, that was a not negotiable part of this deal.When my lease is up, Kelly will be my first stop.

jefferson morgan

Jul 27, 2016

Lee Hanna handled the transaction involving my purchase of a Dodge Charger. Lee took a lot of time to explain all of the features of a Charger, Challenger, and 300 when I was undecided about which to purchase. I finally decided on a Charger with an unusual color, and Lee spent a great deal of time locating the right vehicle. He was always enthusiastic and helpful.

Rudey101

Jul 26, 2016

I went to Kelly's car dealership to look at trading in my vehicle for a newer model. I met with one of the sales representative Jeff Ring and he worked with me and in finding what vehicle would best suit my needs. I enjoyed my experience with him he is very knowledgeable friendly and forthright and I appreciate that type of representative when it comes to any type of purchase. I will tell everyone I know about my experience and who helps with obtaining my name is chai really low. I gave Jeff Ring Five stars out of five.

Steve Miller

Jul 25, 2016

We were looking for a 3rd car for our daughter and Mariely was awesome. She never tried to push a car on us. She listened to what we were looking for and provided several options. Mariely was very patient, friendly, and knowledgeable. We enjoyed working with her.

joefis

Jul 23, 2016

Great experience from start to finish. Our salesman Jeff really listened to our wants and needs and delivered 100% with what we were looking for. It was a pleasure to do business here.

LisaMTPerry

Jul 23, 2016

Had problems finding vehicle for what I needed and then being able to finance but Kelly came through. Kelly found a car that was almost exactly what i was looking for and being short it fits me well and my walker I have no problem loading

Milia91

Jul 23, 2016

I bought my Jeep Grand Cherokee this week and it has been one of the greatest choices I have ever made. I stopped in two weeks prior and met with Jeff Ring. I told him exactly what I was looking for as I am very picky and knew what I wanted. Unfortunately, buying brand new was out of my price range so I told Jeff I was looking for a used car with all the same specs. The following week, Jeff showed me two cars that he knew I would like and it turned out one of them was absolutely perfect. It had everything I had asked and more. He was friendly and very tentative and did not waste my time showing me cars he knew I could not afford or that did not meet my needs. I would recommend anybody buying a Jeep to go to him. The finance manager was also caring and tried his best to get me a great interest rate, which he did. Overall, I had a great buying experience because Jeff made it so easy and painless. I love my new Jeep and am so thankful he found me the perfect car at the best price!

Heather33

Jul 22, 2016

I traded in my Corolla that I wasn't happy with for Honda Pilot, and I'm beyond happy with my experience and the friendliness of the staff. Ken Grant was very helpful and made car buying not so stressful! Would highly recommend doing business with him and Kelly Used cars again!

Darin

Jul 19, 2016

Could not ask for a better experience!! Anthony is a great salesman!! Very knowledgable in his work and knowing how to show and explain the vehicle in depth!! Would highly recommend Anthony and the dealership!! Thanks you Anthony Darin and Michelle Rehrig

Philip McMahon & Christine McMahon

Jul 18, 2016

I had a great experience with Tony Bittenbender, who is an old friend. His "Tony Test Drive" was impressive. I never had a sales person give a test drive like that. Everyone needs to check it out! He got us a great deal on a GMC truck. He is honest and right to the point! We totally forgot to get the CDs out of the CD player from the vehicle we traded in and Tony Rescued them for us. He cares about the customer and their needs.

william ex

Jul 17, 2016

Ronny Risi and David Alamo were very helpful in helping me get the car I want at the price I wanted. Ronny and David were very helpful in helping me to get the paper work done for our new car. Thank You Ronny and David.

Solajsei

Jul 16, 2016

I had a great experience purchasing a used car. Helpfully and friendly staff. They made the process easy and we are pleased with the vehicle.

Adam Kurtz

Jul 14, 2016

Lee was great and very knowledgable about the vehicle! He made my first car buying experience a breeze! He was not pushy at all and was very understanding regarding my concerns. I would recommend him to friends!

Ramona Brownsey

Jul 14, 2016

My husband and I went to Kelly to look for a new car for him. We met Tony Bittenbender and not only did we buy a new car for my husband, but I also got one too!! Tony Two Car! :) Tony is the most honest salesperson you will ever meet. This is a trait we value very much and appreciate. We took his "Tony Test Drive". It was the best test drive I have been on and this was not my first car. He makes sure you know everything about the car you are buying. He worked with us until after closing. He did not rush us because it was getting time to leave. He took his time to make sure we were happy and were getting what we wanted. He also did a locate for me because they did not have the color I wanted. He worked on his day off to locate my car for me. He kept me in the loop to let me know what he found and when it arrived. He made buying the car a stress free process. When the paperwork was completed he did not stop there. He took his time, and I mean his time (because they were closing) to explain the settings to us. Tony explained how to program the radio, pair the bluetooth, etc. When we were programming the radio Tony went above and beyond to program some of the stations he thought I liked for me. That was a great surprise. This morning he called to follow up to see how we were liking the call and to give us the answer to a question we thought of last night before we left. Tony is not a salesman who is finished with the job when the papers are signed and you walk out the door. I will highly recommend Tony Bittenbender and Kelly to everyone I know looking for a new car. Best car buying experience I have ever had!!

Kristin D

Jul 12, 2016

Our salesman Ronni Risi could NOT do enough to find our perfect fit jeep. He worked with us off hours and from home keeping us advised of our findings! Truly a great guy! ....He followed the process straight through final detail and delivery. I highly recommend working with Ronni, as nothing is "too much or too troublesome" to do. He ultimately wants his customers happy! And he was successful :)Mark & Kristin

jheim76

Jul 11, 2016

The moment I met Tony I knew it was going to be good to experience. My parents recommended him to me as he helped them with there purchase a few months ago. I came in with idea of looking at a Jeep Cherokee, but changed my mind to a Renegade before we even started because I just loved the look of those more, plus the Renegade just fit my lifestyle better since its more compact than the Durango I was trading in. Tony was very friendly and had a very vast knowledge of the Jeep brand and the models. I recommend Tony for your next purchase (especially a Jeep purchase) and make sure you take the "Tony Test Drive", it is unlike any other test drive you have ever taken before.....trust me.

scatpack3

Jul 11, 2016

Jeff was very helpful with our new car purchase . No pressure,no salesman tactics. He was honest and up front and listened to our needs. We would buy a new car from Jeff and Kelly again.

mmckittrick3

Jul 9, 2016

This is the second car I've bought from Kelly and specifically from Anthony Rago. The main reason I went back to Kelly was to work with Anthony due to his professionalism and work ethic to make the deal happen. The process was easy, streamlined and I walked out with exactly what I went in for.

samer

Jul 8, 2016

i had a great salesman. amazing dealer. i recommended this dealership to every one looking to buy a new car. i think this is the best chrysler dealer in the area.,

Kimberly Strickland

Jul 7, 2016

I loved this team at Chrysler, Lee was awesome and the rest of the men and the young lady who worked there worked hard to make sure my husband and I walked out with a new car. Thank you very much guys!!!PS if you need a car go to Chrysler they work it out for you.

tazman1022

Jul 7, 2016

Me and my wife have bought numerous cars from Kelly within the last year and we have never had any issues with the salesman nor dealership. The salesman Ken Grant will help you in any which way to get you into the car that you want. He will spend hours with you explaining things about the vehicle that you purchase. You have any issues with the vehicle he will help get them resolved with no hesitation. The dealership all together is a great place to go. Prices are reasonable compared to some places and they treat you very well. I will continue to deal with the dealership and Ken Grant.

Jeepgirl

Jul 6, 2016

This was by far the most painless car buying experience I have ever had. My salesman, Tony Bittenbender took me on a "tony test drive" where he not only told me about the car's features but also showed me how they work. The fact that he listened to me and helped me get what I was looking for in a vehicle (without being pushy) made the decision to purchase a new car from Kelly Jeep an easy one.

Joe

Jul 4, 2016

Dealing with our salesman Jeff Ring was a great experience. He guided us through the purchase process in a professional and courteous manor. We were able to negotiated the price of the vehicle and the finance rate to what met our expectations. The jeep was nicely prepped, with a full tank of gas the next day when we picked it up. Jeff took the time to explain the features of the Jeep and answer any question we had. My only regret is that when you are promised free life time inspection it should be made clear at that time that the emission test is not included. Since dealer emission test are considerable more cost than your corner garage I probable will not use the free inspection option . There are scratches on the front bumper that need to be resolved. I'll hold my final evaluation till I see how log it takes to repair.

Brandi87

Jul 2, 2016

I met with Anthony Rago who took the time to hand pick a vehicle with everything I had asked for. Interiorly, there was a dent that he immediately had fixed at their service center. He wasn't pushy or overbearing like a lot of car sales people can be. The whole process was professional, as well as quick & organized. Overall, great experience at a dealership I would absolutely recommend.

striano

Jul 2, 2016

Living in the Lehigh Valley, there is an overabundance of car dealerships to choose from. Over the last 35 years, I have purchased 14 cars/trucks, none of which is was a pleasant experience. Last year I purchased a Jeep Cherokee from Anthony Rago at Kelly Chrysler Dodge Jeep RAM. That experience was the best by far. There was no high pressure sale, no haggling and no going back and forth with the man behind the curtain. I felt like I was speaking with a friend. Yesterday I went back to Anthony to purchase my second vehicle from him based solely on my prior experience. Thank you Kelly and thank you Anthony.

Bruce Buc

Jun 26, 2016

Tony is the best salesman that we have encountered in our car buying experience. He really listens to what you are saying about your car needs. He gave us "The Tony Test Drive" which was the best test drive experience from any dealership we visited. It allowed us to get the true feel of the vehicles driven. He spent a lot of time with us as we drove 4 different vehicles. He is very personable. He spent quality time with us and made us feel like family. I highly recommend using him for your next car buying experience.

Jessica1991

Jun 26, 2016

I had a great experience buying a car! The process was super easy and everyone was so friendly and helpful! I would definitely recommend Kelly to everyone.

Vivian123

Jun 25, 2016

Anthony is very thoughtful and will help you get the best deal you can get!!!

Russ123

Jun 23, 2016

Tony is one of the better sales people ive met in my life. He is funny, charasmatic, approachable and actually listens. He isnt "pushy" or "agressive" takes the time to actually help you find what you want. I highly recommend seeing him, trust me youll understand when you meet him.P.s: The test drive is unlike any other ive been on.

Happy customer

Jun 22, 2016

This was our fourth purchase of a Jeep product .Our sales person, Tony Bittenbender, was by far the best sales person we have had. He made our purchase of a Jeep Compass a most pleasurable experience. Not only was Tony very professional and knowledgeable, he also was very down to earth and made us feel very comfortable throughout the sales process. Because of our great experience, we will continue to be a Kelly customer. Roseann and Tom Schleicher

Sedwards828

Jun 22, 2016

I recently bought a Jeep Patriot from Kelly in Emmaus. The salesman who helped me, Anthony Rago, was an absolute pleasure to work with! If you are interested in any vehicles from this dealership go see Anthony, he can make it happen!

croebene

Jun 21, 2016

We were very pleased with the salesman. He was knowledgeable and helpful without being pushy. The finance department did an excellent job locating an unbeatable rate for our new vehicle. We have no reservations recommending this dealership and will certainly be back if we need another car.

Gloria

Jun 18, 2016

What an asset this Dealership has! Ms. Wong attains all the qualities a buyer seeks. She attains integrity, Auto knowledge and is the most resourceful. I have never taken the time to write a review for anyone before. She most certainly is deserving of the praise. I feel so confident in placing my trust in her. I have already advised my family of seven (7) that I would look to her for all of my future auto purchases.

Craig Keane

Jun 16, 2016

I live only 5 minutes from a local Jeep dealership in NJ but, I traveled over 1 hour to purchase the vehicle from Kelly Jeep. Every step of the way way complete professionalism. The dealership itself is well organized and clean. I was greeted very promptly and was attended to in such a great way. I walked out with a beautiful new Jeep and I'm sure I'll be buying another vehicle here shortly. This was an excellent buying experience. They have lots to offer is terms of vehicle selection, education, service and courtesy. Our sales associate was Anthony Ragone whom we would highly recommend and we even met the owner who was interested in our satisfaction. No matter where you are, take the trip to Kelly - its well worth it

The Mercado's

Jun 14, 2016

AMAZING EXPERIENCE! We have found our new JEEP DEALERSHIP for life! Thank you especially to Timothy Sparrow for going above and beyond and going the extra mile!

Kseng10

Jun 13, 2016

It was the best test drive I've ever been on, got to see all aspects of the car. It was different. Everyone was very curtious. Best dealership experience I've ever had!!

Rachael Robles

Jun 11, 2016

What a spectacular experience! Tony (our salesman) was so attentive and really paid attention to my specific desires. It took me 4 months to finally decide and he was right there by my side the whole way!!! Make sure to see Tony Bittenbender! He is the BEST!

jeepguy75

Jun 10, 2016

Sales person and all staff were courteous and professional. They worked with me and my trade to come up with a fair and reasonable deal. The finance people even worked with me to beat the interest rate I could get through my own bank.

mikel10487

Jun 7, 2016

Marely listened to our needs and meet them beyond our expectations. Mariely did a lot of leg work over the coarse of 16 hours get us into something that would fit our budget. I cannot stress the fact that she LISTENED and got us what we needed. She will be the reason that my wife and I will be repeat customers.

Dale Williams

Jun 6, 2016

Tony Bittenbender was very helpful and very thorough. We purchased a van and he made the experience pleasant. My husband and I will be sure to call Tony the next time we are in the market for another vehicle.

mayitocruz49

Jun 6, 2016

Mariely was very polite and was willing to work with us to get our car. She was very thorough with all the information and with all of the features to our new Jeep.

Zach

Jun 3, 2016

I was suddenly thrown into the market for a used vehicle, and my stepmother (who's worked with the Kelly dealership before) knew to ask for Don. He was told what we were looking for, and he looked for it, putting in hours to find the right vehicle. He's cheery, light-hearted, honest, and, above all, dependable. He was doing everything he could for us at every step of the process, working as best and as quickly as he could. If you're ever shopping for a vehicle from Kelly, ask for Don.

Landon Small

Jun 2, 2016

Tony Bittenbender offered a lending hand when I was in a pinch for a new vehicle after the transmission fell out on mine. After leaving the first day unable to strike a deal on my 2013 Jeep Compass, Tony kept in contact and helped complete a deal as early as the next morning. I will recommend Tony to my friends as well as family as long as I'm buying cars.

joker718

May 31, 2016

My Husband and I went to purchase one vehicle and ended up leaving with 2, it was a very long day most specially we had our kids with us but Danielle made us feel welcomed and extremely patient. She made sure any questions we asked were answered properly and that we were completely satisfied with our choices. I will buy from her at any given time due to her honesty

muzikgirl

May 26, 2016

Anthony went all-out to make sure we got the car we wanted at the best price and he also made sure that any questions we had about 'the little things' were answered even after the deal was done. I would recommend him to anyone!

Jeepster

May 25, 2016

We met Danielle at the Lehigh Valley Auto show where we were comparing several different cars my wife was considering. After spending some time with her and checking out all the cars, we decided on the Jeep Renegade. Danielle was very helpful when we visited the dealership a few days later. She helped make the transaction very smooth and took a long time to answer all our questions and show us how to use every feature on our new Jeep. If your looking for a polite and helpful sales associate, I would highly recommend Danielle!

Michael Williams

May 21, 2016

Pulled up to Kelly Auto the morning of Saturday May 14 2016 to be greeted by the BEST Saleswoman I have ever had the pleasure of meeting! Mariely greeted My wife, three children and I with all smiles and immediately made us feel right at home! We walked to her desk where she gave my children crayons and coloring books along with water for all! We where indecisive on what we wanted but had some features and options that where important for us to have! She browsed their inventory and found the perfect suv within our price range! She was never pushy and let us pick what WE wanted! Than the financing came a category where I struggle a little because of credit! She kept working numbers with her financing manager and even dropped prices to satisfy my needs! She even helped find the best insurance rate for me! All in all she is the perfect Saleswoman!

bobj

May 2, 2016

Jason Nichols showed us many models to choose from, after a test drive , we bought our 2nd car from Kelly.Deal was made and we took our 2015 Jeep home. No pressure, good deal, with a great service dept. to back up and maintenance needed.Bob Jacobs

BRiAN

Apr 27, 2016

I walked in with a pretty good idea of what car I was interested in. Tony Bittenbender let me go through several of the models to help me narrow down my selection. After finding the ideal car, I explained that I wouldn't be making any decisions without approval from my wife. Tony didn't hassle me or pressure me (as previous dealerships have done) and even let me drive the car home so that my wife could see it when she got back from work. I really liked that the whole experience didn't leave me feeling pressured into making a decision. I came to that point a few days later (after checking out a couple of other dealerships) and was glad I stuck with Kelly in the end. The price + rebate was unmatched, and the extra benefits--such as unlimited free future car washes--sealed the deal.

Kni1976

Apr 27, 2016

Tony made sure I knew everything I needed to know about each vehicle during the "Tony Test Drive", and he didn't try to sway me be way or another. He is a nice guy, and did not put any pressure on me to make the sale. He ran around the dealership pulling and moving cars for us to look over and drive. He wanted to make sure we were leaving with the car we wanted.

NJ Guy

Apr 9, 2016

I searched the internet for a vehicle that met my requirements, such as exterior/interior color combination and certain options. I found that vehicle at Kelly Jeep, Emmaus, Pa. Communication was made through their internet sales person, Christina Strohl. She confirmed that vehicle was indeed on their lot and available for sale. I inquired for Christina upon arrival, and was told by Sales Manager Blake Caiazzo, she would be meeting with me shortly. Mr. Blake Caiazzo then introduced me to Salesperson, Mr. Tony Bittenbender. I told Tony about the vehicle that I was interested in and he arranged for me to take a test drive. The end result was, I purchased that vehicle and I am very pleased with the professional treatment by the Kelly Jeep employees.

Jeep Lover

Apr 8, 2016

I had visited several dealerships before coming to Kelly to purchase a Jeep Wrangler and had a great salesman who knew his stuff and got to know me personally. It wasn't all about the sale for him. He was concerned about my wants and needs and worked on getting me the payment that I wanted. Thrilled with experience, loved the Jeep and pleased with the dealership.

markbelinsky

Apr 4, 2016

three things...only one key given; wants to charge for second key. Bottom line price was NOT the bottom line price, tax was added after price was agreed on. purchase car had lees than 1/8 of tank of gas, vehicle traded in had over 1/2 tank

nancyg

Apr 3, 2016

I just bought a new Cherokee at Kelly Jeep. My experience working with Chris Levin was positive. There was no pressure to buy. The first day I visited the lot my objective was to look at Jeeps to identify if any of the inventory met with my criteria in regard to price, style, options, etc. Because of time, I did not test drive the vehicle I was interested in the first day. Chris and I scheduled to meet the next day to test drive the vehicle. With minimal hassle I bought a new Jeep. Chris demonstrated great customer service; he was pleasant; he was efficient; he was patient and he listened carefully to my questions. I have purchased vehicles from Kelly in the past and have had nothing but good experiences with both the sales department and the service department.

whydream

Apr 1, 2016

Excellent Internet Experience - After searching the web for 3 weeks, I contacted Kelly Dodge & named my price. No gimmicks, no BS, I bought the truck within 20 min of arriving at the dealership. Best experience that I ever had over the internet & then meeting with the sales consultant. I will definitely buy here again. I had great service & excellent salesman.

Gerald Palermo

Mar 23, 2016

I drove 45 miles to Kelly because dealerships in my area are not up to par with Kellys pricing. I was in and out with my new car in less then 3 hours!

Kimby

Mar 22, 2016

We recently purchased a 2015 Jeep Grand Cherokee from Kelly Jeep and could not be happier with the experience. Jim Baab was thorough and knowledgeable in closing the deal. He had us in and out of the dealership in record time! We are confident we got a great deal and a great car - we look forward to a long relationship with Kelly Jeep!

firefighter

Mar 8, 2016

I highly recoomend Rob. A experianced sales person who knows how to get a deal done. No pressure. He genuinely wants two things for you. 1) you really like the vehicle you're interested in and 2) a price that works for both you and the dealership. Do your homework and you can get a deal done quickly. Also, the buisiness office was a pleasure to deal with as well. They inform you on warrenties and such, but low pressure. They respect the buyers decision.

firebird71964

Mar 1, 2016

My wife and I went to look at a 2015 Jeep Grand Cherokee Laredo and met Cornell Ricketts. We explained that we were not buying a vehicle that day but were fact finding. Knowing this Cornell still took over an hour to talk to us and show us the Jeep we were interested in with no pressure to make the purchase that day. His follow up call was a few days later and to my surprise it was the only follow up call we received. I found that to be very refreshing as most dealerships badger you to the point that i won't buy from them, period. After looking at a few other brands and models we decided on the Jeep. Cornell was patient as we need to reschedule with him several times before being able to get back to make the deal. Overall the process went smoothly and Mike from the finance dept. was helpful too. My only issue would be after the deal was done and we had to return to have the Jeep detailed and the tank topped off and some add-ons installed. We were told these could all be done on a Saturday, they could not be. The detailing left something to be desired and the tank wasn't full. The communication to set up the remaining work was somewhat lack and I get the feeling if I had not called to follow up that I would have been forgotten as Cornell was no Ionger working there and it seemed no one had been assigned to tie up his loose ends. I had to return to the dealership and drop the Jeep off for the other work to be done. In fairness they did give me a loaner with no fight and the Jeep was done when promised and washed when I picked it up. Overall not to bad of a car buying experience.

mitch2266

Feb 29, 2016

Anthony is a great salesman and takes care of all your needs. Anthony resolved any issues we had and provided us with a great car buying experience.

jdjenn

Feb 27, 2016

Brian Spangler was very knowledgeable about which Jeeps we could tow flat behind a motorhome. He found us a Cherokee Trail Hawk from their huge inventory that was one of our three color choices. More importantly, it had the active drive II drive system which was what we needed to tow it flat. We like the looks of the Grand Cherokee better than the Cherokee but they weigh about 800 lbs more and the gas mileage is also less. Chris Levin was very helpful and brought out several Jeeps for us to test drive. Beth Wong was also very helpful and helped us negotiate a price we and Kelly could both live with. There was never any high pressure sales techniques.

C Fang

Feb 24, 2016

Bought an used Mercedes from them. Can't be happier. David Alamo was very helpful; not your usual sales person. Even after the car was delivered, he was very responsive to my request. Overall, it was a very pleasant experience.

Zack

Feb 19, 2016

leased a new truck from them. Got a great deal. Don Pryor listened what I wanted in a truck and got me everything I wanted at an unbelievable price. He helped me through the entire process and answered all the questions I had about the truck and the lease. I am definitely only going to Don anytime my family needs a vehicle. I would recommend kelly car for all your car needs and I would especially recommend using Don.

jeffmack

Feb 14, 2016

Sales went ok a little draw out but ok but the service department was a nightmare went to get my 1000 mile free check up and got a oil change that cost me 41 dollars they said someone put it in computer wrong was suppose to get a free wash got a dirty car also when I bought my car home my gas tank was empty every car I ever bought they always gave me a free tank of gas U better get everything in writing

DaveK

Feb 12, 2016

Absolutely wonderful first experience for service on my 2014 Grand Cherokee which I purchased used elsewhere. Called for service in the morning, fixed the same day. Loaner car made available. Bad oil pressure sensor covered under warrantee. Could not have been better. Great people. Highly recommend. They will get all of my future service and likely sell me a new Grand Cherokee when I want to trade this one in.

weakie

Feb 9, 2016

From start to finish the dealership was very disorganized. How do they expect their salespeople to move vehicles and provide a good customer experience when things are so disorganized? it's the third vehicle I purchased from Kelly in the last few years and they had no idea I was a previous customer. So much for customer loyalty. Believe me, if there was a Jeep dealer closer to my home I would have been out the door at the start of this odyssey. Salespeople tried their best, just too much confusion.

primoguy

Feb 8, 2016

Very good experience . They worked hard to make a deal. I'm happy with the deal and love the jeep. Everyone was very nice. Cornell is a really good and knowledgable guy. I would definitely buy recommend them and especially Cornell. Mike, The finance guy is also nice and made it quick and easy

Jeepchik75

Feb 6, 2016

Can't thank Stan Judd, Matt Jones, & Jim Barndt enough for making our Wrangler buying experience a great one. This dealership goes out of their way to make you a priority and they want to make sure you leave there happy. Definitely recommend them for your car purchasing.

Mike H

Jan 29, 2016

I am very pleased with the customer service that I received from Jim. Jim was really cool, and fun to work with. He was upfront, honest, and worked with me to help me find just what I was looking for. I would definitely recommend to anybody I know who's car shopping, to go talk to Jim.

Michael

Jan 28, 2016

Chris levin is a excellent salesman he made our leasing experience feel free of stress as our son and daughter each leased a vehicle from the kelly allentown location on the same day.Chris explained all aspects of the lease process and oriented our children to their lease vehicle to the point where when they left the dealership they operated their new care safely and effectively.This is comforting to a parent.. I would definitely use kelly jeep again in the future and so will our children. Thank you Chris.

miller,4wheel

Jan 25, 2016

Jim was awesome made everything so easy he has a custosmer for life will never go anywhere else I was very pleased with the whole process it went so smooth

jeff.kadas

Jan 19, 2016

Rob Crail is one of the better automobile salesmen with whom I have interacted. He is knowledgeable, straightforward and very importantly listened intently to what I told him I wanted in a used automobile. I will gladly recommend Rob to friends and family.

Melissa

Jan 15, 2016

It was fun looking for and selecting our Jeep at Kelly! Anthony Rago was amazing from our first meeting through and even after the sale! We are leasing a 2016 Jeep Cherokee. It is an incredible SUV! I know that if we have any questions, Anthony will be available to answer them. I would definitely recommend Kelly Jeep and Anthony Rago!

jenn

Jan 13, 2016

It was a pleasure doing business at this dealership and with Mr. Anthony Rago. Ready and willing to work with you, your situation and your budget!!.We found a 2016 Sahara Jeep Wrangler here that we love and ended up leasing it. Great first time leasing experience!

Melztoo

Jan 11, 2016

I had purchased from Kelly years before, decided to go back.Had a wonderful buying experience with Cornell. No pressure and he was very knowledgeable.Would definitely recommend to anyone who is looking for a new car.

sfaid

Jan 11, 2016

Our salesman Jim Baab, and his manager Brian Spangler made the experience nice.The Finance manager, (paperwork) also was very helpful, and not pushy.This is our 2nd RAM from Kelly. We bought a 2011 back in 2012, and traded that in on our new 2016 RAM Limited. What a beauty the new Limited is. It even has air suspension we can lower down to make it easier for my wife's 94 year old mother to get in. Or pump it up for high clearance 4 wheeling. We needed a hard cover for the box, and Brian had it in for us the next day. I stopped by, and was in/out is <30 minutes. THANKS!!

Tseito

Jan 10, 2016

It was a great and awesome experience to be able to walk in and have someone ready willing and able to help you purchase the car you so long needed. Mr. Ricketts did an awesome job completing all my expectation. I'm still happy with my car selection. My hope is that I will be able to return in the near future to purchase or exchange for an upgrade.

Satisfied customer

Jan 6, 2016

Have purchased 2 cars and would definitely purchase 2 more! Service department is also excellent. Everyone is very helpful and will jump through hoops to accommodate service.

ggjg

Jan 3, 2016

Jim Baab was outstanding. In these days of hustle and bustle, Jim is truly outstanding. Exceptional customer service with a human touch. He worked hard to get me the deal I was looking for on my new 2015 Grand Cherokee. He goes over all the details and makes sure there and no stones left unturned. Jim and Brian worked closely together to together to meet the customers needs. I had visited 3 other Jeep dealers and none of them matched the customer service I received at Kelly, I recommended my son to go see Jim and he also was extremely please and purchased a new Jeep as well. Hats off to Jim Baab, great job you are truly a diamond in the rough, THANKS! Also thanks to Brain Spangler for working the deals for both me and my son. You have two dedicated customers who will highly recommend Kelly Jeep to all our friends and neighbors.

tmcmg

Jan 3, 2016

Excellent salesman and dealership!!! I worked with Jim Baab, he was great from my initial visit to the very last second when i pulled off the lot with my new 2015 Jeep Grand Cherokee. I was recommended to go to Kelly by my father and see Jim, as he was working to purchase his new Jeep as well just a few days before me. Working with Jim was like working with a a best friend he was upfront an honest. He really give your visit a real personal touch. Jim had great communication with him, he even worked with me on his day off, to make sure I was getting the information I needed. I also worked with Brian Spangler though the financing process and has was great as well. Was willing to go over all the details of the financing options. I had great communication with him, he even worked with me on his day off. This was by far the best dealership and sales team have ever dealt with in the purchase of a new car. THANK YOU!! . We are very happy with our new Jeep.

Pam kirka

Dec 31, 2015

Chris Levin I can't say enough about you You were wonderful in getting me this deal on my 2015 Jeep Cherokee Latitude You even went the extra mile to deliver it to my home and took your time off the clock to go over all the features of the vehicle and how it works. I would greatly recommend Chris and this dealership to everyone. I thank you kindly for all your support

Mike1053

Dec 28, 2015

Its very unusual when a person in a service base profession go that extra mile. When a employee can remember your first name when you come in for service every few months it means alot. Your company has a great asset in Dave.

Ariel

Dec 26, 2015

It's been over a month since buying a car from Kelly Auto Group, I have expired tags on my car, they have yet to transfer my tags or send me a new temp tag. It took 3 weeks of going back and forth to get a black uncut key sent and I have yet to get my touch up paint. No one answers phones. No one mails anything when they say they did. It took a week to "overnight" a key one state over.

Deborah

Dec 26, 2015

From the first moment I walked into the service department I was treated in a professional manner. Everyone was courteous and friendly. My service was handled promptly.

Ariel

Dec 25, 2015

After going back and forth for 3 weeks about getting the key that was owed to me it was finally overnighted after I was told it was shipped a week prior. They let my temp tags expire even after I inquired about them TWICE two weeks before the expiration date. The touch up paint that is owed to me still hasn't been sent over a month later. I'd never recommend anyone use Kelly auto group.

Lieb52

Dec 24, 2015

Dave Vrabel , service rep and his service team have performed very well for over 15 years . We have been a fleet customer at Kelly for over 25 years . Dave treats us with respect and prompt attention on all occasions . While prices are higher then market , we stay due to total car experience . Finally , Don Pryor is the best salesman .

Raymond

Dec 23, 2015

I took my 2011 GMC Sierra Truck in, thought my brakes were bad, they checked them out, checked my calipers, and everything was good. What a relief!!! I felt really good about the Service Advisor!!! They changed my oil using Mobile One Synthetic, until the next oil change.

Ram guy

Dec 22, 2015

Dave was very helpful he got my car done quickly he's the best brought my jeep in for some recalls and some other work they treated me right away. Not like some dealers I've been to where they just want your money.Dave made me feel like I was here visiting friends

Blair L

Dec 21, 2015

Dave is always friendly and helpful! I recently had my car in for service and received excellent care. I highly recommend Dave and Kelly. 5 stars!

pshore

Dec 19, 2015

Great Service- brought vehicle in for service and by time I got home, I received a call that the vehicle was ready for pick-up

John

Dec 17, 2015

Everything was taken care of as expected. I was able to pick the car up when I was told it would be ready.

Ryan C

Dec 17, 2015

Shopped for months, looking for a particular model and options. Finally found the right one at Kelly. They worked with me on some ballpark numbers (vehicle price and trade-in value) over the phone, since I was more than an hour away. Most other dealers weren't willing to negotiate at all. Everyone was really friendly and genuinely seemed to want to help me and give me a fair deal. All in all, was a great experience and highly recommend them!

Marisa88

Dec 14, 2015

Chris was very friendly and helpful from the time we came in to talk about purchasing a vehicle through the whole process until everything was said and done !

My3rdDurango

Dec 12, 2015

I had to visit Kelly Dodge twice this week. Once for scheduled oil change once for a brake check (which I had forgotten to address the first time) Dave Vrabel was my customer service rep. He could not have been more accommodating. He was very informative and helpful and always with a kind sincerity that's hard to find in customer service anywhere. I used to dread car maintenance apts. My car appointments are no longer drudgery! Actually look forward to seeing and speaking with Dave and Gaelen. Make you feel like family! Thanks Dave!

Bridget

Dec 11, 2015

Great experience with service department. I miss the shuttle driver I normally have. The new driver def. not as professional as last. Otherwise great experience.

MS966

Dec 11, 2015

On my second Grand Cherokee since 2007 and my current 2011 is approaching 100k miles. All service, on both vehicles, has been performed at Kelly per the recommended intervals and the vehicles have performed excellently. It is particularly enjoyable to work with Dave Vrabel, a very trustworthy service consultant, who I have worked with over all these years and, who makes the visit pleasurable and efficient. As people come and go from so many businesses these days, it is comforting to see Dave's familiar face at every service appointment!

598785i

Dec 10, 2015

Dave handled my concerns professionally and was a true pleasure to deal with. He kept my informed of my vehicle repairs and explained everything precisely. He is an asset to the company and his customers!

Gypsy 1

Dec 10, 2015

We knew we wanted a Jeep Patriot, we just had to find the best deal available... Kelly Chrysler Jeep Dodge Ram and Anthony Rago ended our search for the best deal in 3 counties !! From the moment we were introduced to Anthony I knew we had a "CLASS A" representative and salesman. Anthony possesses the ability to actively listen to his customer, with a genuinely pleasant and friendly demeanor. He knows his product and is eager to share his knowledge and enthusiasm for it.We will be sure to inform everyone we know that the Kelly dealership and Anthony Rago should be the place and person to sign and drive away in your new or used car!Honestly the best car buying experience we have ever had. We had dealt with another Lehigh Valley Auto Mile dealership in the past, but it will be Kelly and Anthony Rago all the way from now on !! My only recommendation is Anthony needs to be recognized for his expertise and given a great big raise !!

mattare

Dec 10, 2015

As always, Dave Vrabel and his team went the extra mile to ensure that my car was serviced expeditiously with all appropriate work done. I appreciate having someone I trust provide important service, make sure that my car is safe and always has a smile.

ChelseaK.

Dec 7, 2015

I had a really good experience at this dealership, the staff was really nice and helpful! The car is really nice and drives beautifully! I would recommend this dealership to everyone.

Morgan15

Dec 1, 2015

Very helpful wanting to satisfy all our questions,and concerns!! Went above and beyond to help us find a vehicle we wanted.I would highly recommend James Baab to my friends,and family!!

wrangler2

Nov 28, 2015

I recently purchased a Jeep Wrangler from this dealership and the experience was excellent. I can honestly say that I was not looking forward to the whole car-buying experience, having purchased a couple of vehicles for my family from other dealerships. I was very happy with everything and everyone that made this experience a positive one. I will definitely recommend Kelly to anyone looking to purchase a vehicle.

chadmas31

Nov 26, 2015

I have bought two Jeeps from this dealership and both times my experience was awesome! Next time I'm looking for another SUV I will be going to this dealer again!

tazman1022

Nov 21, 2015

Me and my wife went just to look a certain vehicle. She fell in love with it. The salesman that took care of us by the name of Kenneth Grant was the best salesman that I have ever dealt with. We did have a bad experience with this company before not with Ken but another employee so we were skeptical to even deal with this dealership. But Ken proved us wrong. He is very good at what he does. He explains the vehicle very well. He follows up with us. He's always been very helpful when we had issues. He is so good that we actually went back and bought more cars. We actually bought 4 cars in 3 months from Ken. I will only deal with Kenneth Grant since he knows what he is doin .

Brenda

Nov 20, 2015

We purchased a used car 4 months ago from Kelly Lehigh Street in Emmaus. After only 500 miles on the car, starts leaking anti-freeze. Next thing we know the vehicle needs heating coil, water pump, oil pan, etc. total bill over $3000. They did take $500 dollars off the bill, after I called until I spoke to someone and complained that they sold us a lemon and they knew it. Called several times during the time they had the car, no return call till next day.( had the car 4 days) I am sadly disappointed in this dealership. I like the car and trusted them. Please remove your risk free from advertising, because I learned the hard way that you are not risk free. Oh and they will be losing any chance they might have had getting our fleet account where I work !

Laurene

Nov 14, 2015

So far it's been a pleasure doing business with Kelly. Everyone is friendly and helpful...no surprises when its time to pay.

Todd

Nov 13, 2015

Dealing with Kelly has always been quick, easy and reliable. We came to Kelly for the second time and will continue to return. In addition referred our daughter who also purchased a vehicle with the same great customer service found at Kelly. Anthony Rago was the key that made our experience worth writing this review.Todd and Donna

zipinby

Nov 12, 2015

Jim Baab was the best salesmen I ever dealt with. Very nice gentlemen and not pushy. I will be back in the future. Thank you,

Robert

Nov 4, 2015

was not called when parts came in. stopped in after a month. and reply was opps forgot. A recall was done that I was not told about before I left. I seen it on the paper work when I got home.

Steve

Nov 1, 2015

Great customer service dropped me off at work and picked me up when the car was done. Keep up the good work. Would recommend to all my family and friends

Felix

Oct 30, 2015

Excellent professional attention, friendliness, courtesy and guarantee customer at work. Thank you for your support and trust. I definitely recommend it if a note of AAA +

RAM2016

Oct 23, 2015

Pleasant experience, everyone very courteous that we talked to. I was shocked to see that my gas gauge was not FULL when we left. First car that was not in 12 years.

tanner22

Oct 23, 2015

Jim Baab was very personable and helpful through the buying process. He was the only reason I chose to lease a new vehicle. He is an excellent and honest salesman!

Natedog

Oct 19, 2015

Good dealer! Bought a new 2015 jeep renegade! Jimmy Baab is a great guy and a great salesman! I would recommend him to all my friends

Jennifer

Oct 12, 2015

Lisa was a pleasure to work with and worked over and beyond with other employees to make sure i got the car i needed. They had patience and understood my needs and wants and did not feel pressured in getting anything I did not want.

stobbchi

Oct 12, 2015

When our old van was about to crap out on us, we went to a number of dealerships on the "Lehigh Valley Auto Mile" - a stretch of almost 2 miles with dealerships for almost every car brand imaginable. We focused on getting another minivan, and we knew what we were basically looking for but we were open to pretty much any brand other than Honda (we previously had an Odyssey and we HATED it! It was engineered for a Japanese driver, not an American.)In the process of looking, we hit every "Pre-Owned" lot on that street, and pretty much anywhere else within a 25-mile radius. We wanted to be sure of our choice, and we weren't going to jump at the first model the salesman would show us. And it seemed that at every lot we'd stop at, a salesman would come out, introduce himself, and would immediately ask, "How much are you looking to spend?" I will NEVER answer that question as it immediately gives the advantage to them..... and then they start pushing the cars THEY want to get rid of. And I'm sure I pissed them off because as soon as they asked that question, I would immediately walk out.All the way down Lehigh Street at the Emmaus end, we finally walked onto the lot of Kelly Used Cars. As usual, a salesman - Rob Crail - walked out and handed us his card. But things from that point onward were thankfully completely different than elsewhere. We said that we wanted to look around, and he said that was OK; he would leave us alone until we had questions or saw something that we liked. Then he went back inside, leaving my wife and I to look at each other with big smiles on our faces because there was no pressure at all! A relaxed car shopping experience was definitely a welcome change! We found a car which we both loved - a 2007 Jeep Liberty, and we bought it from Rob. And the buying process was as straight-forward as it could ever be: no hidden fees or costs, no tricks, twists, or any other games. I have to honestly say that it was the most pleasant car-buying experience I have ever had.When we bought the Jeep, we asked Rob to be on the lookout for a good deal on a minivan, and about a month later he called us with a great deal on a 2010 Chrysler Town & Country..... which we checked out that evening & immediately put a deposit on it to hold it while our credit union did the loan paperwork. The rep from the credit union who put the loan together also commented to us about how smooth everything went, and that Rob had everything ready for them to make sure things went smoothly.Years ago when I lived in NJ, I worked as a tech (mechanic) in a Ford dealership. Occasionally the dealership manager would let us techs sit in on the training classes the salesmen would have to go through. I got to see first-hand how the dealership would do it's utmost to squeeze the customer for every last cent. And the salesmen at that dealership thought of themselves as 'actors' who had to play a role to get the biggest dollar amount from every sale. One of the salesmen actually wore a wood cross on a leather string and played himself off as a "born-again Christian"; and he suckered a lot of people in. Just thinking about it still makes me sick 25 years later. Integrity was a foreign concept to them, and sadly it is foreign to most car dealerships still.I found it very refreshing to see that Rob values his customers all the way through and even after the sale. It felt great to be dealt with as a hard-working person, and being treated with respect and fairness. My wife and I will DEFINITELY go back to KELLY and ROB CRAIL the next time we are in the market for a car; and we recommend him highly to everyone who is looking for a new/used car and wants to be dealt with honestly and fairly.Plus - we bring the cars back to the dealer for routine maintenance so they have the records on file when the time comes to trade them in. Prices are comparable for general services.

jeffreyking26

Oct 8, 2015

Mr. Rago is excellent he goes the extra mile, he is not selfish, great great great he works with you to make sure you are comfortable and well informed so you as the customer could make a well informed decision.

William fackler

Oct 2, 2015

Everybody was very nice. Atmosphere was enjoyable. Anthony and everybody else i talked to , were very helpful. I would recommend Kelly to anybody looking cor a car

Aloysius

Oct 1, 2015

Routine service handled very well. Warranty service for paint defects cared for. I was disappointed to find the paint issues, however pleased with the remediation & the free loaner.

James Henriques

Sep 29, 2015

Let me start with stating I have never once had an issue with the sales department here in any way and wouldn't hesitate to refer the sales side of the company. In the last 2 years I have purchased 3 vehicles from this dealer (Dodge Ram, Dodge Durango and Jeep Compass) and never once had issues in dealings with the sales people. My Durango wa once T-boned and once rear ended and both times I took the vehicle to the body shop at Kelly for repair and never had issues with them either. Sadly I can NOT say the same for the service side of the company and due to the lack of professionalism and ignorance displayed by them I will not spend one more penny at Kelly. I recently started having issues with my Durango when I would start it the thing would just shut off. At first I thought it was just me imaging things because it was before I put it in gear so I questioned myself to if I even started it so I let it go but then I started it and drove and upon stopping at a stop sign it shut off. I called Kelly and spoke with Dave in Dodge about the issue and if it was covered by warranty because I wasn't sure how long the warranty was. He proceeded to look up my car via the VIN and tell me it was 3 years/36000 miles and the problem I was having was electrical. I asked him how he would know this having not seen the vehicle and he abruptly responded that his 20 years experience tells him this. I further questioned that maybe it was the fuel pump or something like that and he got agitated that I questioned his knowledge. After multiple times of him stating his experience I decided to just let it be and move on. Shortly thereafter I called another local dealership (Sands in Quakertown) and spoke to them having a very similar conversation minus the ignorance and preaching on experience the lady explained that while it is only 36k mile warranty which I was over my car did have an open recall for a fuel pump censor that was likely causing the issue and proceeded to schedule my service for this recall. I can't help but wonder how someone with 20 years experience and someone who looked up my vehicle via the VIN never noticed or thought to look at this. How someone who is the service adviser for Dodge didn't know this issue, which had a recall for it, existed after probably servicing many Dodge vehicles for this same issue. How someone who specifically had the consumer bring up the fuel pump and it still didn't make any bulbs in his brain with 20 years experience go off. I would say that this is one employee in a department of many but I have had previous dealings with the service department manager that have not gone well at all either. The service department overall lacks management and leadership that fails to understand that they are a direct reflection on the company and therefore can cost the company business. As stated previously, this dealership has lost a client who has spent in excess of 106k in under 24 months due to one department that plays a pivotal role in the business. Note: I gave a 3 star review because I didn't feel it was proper to bring the overall star rating for the company down due to one departments professionalism.

EmeraldKit

Sep 26, 2015

They gave me a rate for my old Jeep and sold me a new one in one evening. Jim Baab gave me a great deal and great service

Jonjeep201

Sep 23, 2015

Walked into the dealer and rob immediately came to provide me assistance, every question I had he was great with providing me the information. Rob is a good guy and helped me out a bunch I appreciate his great service and I would definitely recommend people to come to the dealer and look for Robert! Thanks a bunch!!!!

heidi

Sep 21, 2015

Jim Baab was the most sincere, caring dealer I have ever dealt with. He made me feel comfortable with the purchasing process. He did everything in his power to accommodate my crazy schedule on the day of the purchase. Thanks to everyone that was part of the process.

bjb58

Sep 19, 2015

Rob was very helpful and went out of his way to make sure we had what we neededand asked for. He made the experience very enjoyable

kpeter4

Sep 16, 2015

The salesman I had was awesome to work with, very helpful, honest about everything, and sold me my first car! Their deals are great, everyone there is super pleasant, and they work with you to get you driving in something nice and affordable! I would definitely recommend this dealership to anybody and I will be going back there for my next car!

YouCanCallMeGreg

Sep 16, 2015

So I just purchased a 2015 Jeep Cherokee latitude from the Kelly dealership. I had a bunch of negative equity from my old car and not much money to put down. The salesperson Jim Baab went above and beyond with trying to help me secure a good deal. Jim worked hard and kept at it until we got a deal that was good. The sales manager Brian was an honest man and worked with Jim and Me to give me a great deal. I have no complaints with this dealership at all. They were extremely honest throughout the entire process and kept in contact with me and kept me informed throughout the entire process. If you want a great vehicle from someone who truly cares for your interests, talk to Jim Baab. Even after I purchased my jeep, Jim has kept in contact with me and has helped facilitate getting my vehicle detailed twice and always responds to any questions I have. The guy is top notch. I would absolutely buy another vehicle from Jim.Highly recommended.

Bianca1121

Sep 15, 2015

Our salesman Jim was great! He got us the best possible price and made the experience enjoyable. We couldn't be happier and love our new car!

Khue728

Sep 12, 2015

I recently traded in my used vehicle at Kelly Jeep in the Lehigh Valley. I had my usual trepidation, as any car buyer does when walking into a dealership. I was greeted by Chris Levin and he immediately put me at ease. The entire car buying experience was seamless. I truly appreciated his honest approach and transparency from his side of the negotiations. I would recommend Chris to any car buyer and look forward to working with him again.

Matthew

Sep 10, 2015

Thank goodness for Tire & Wheel coverage, would not drive without it. Service department was quick to take care of my needs and offer a loaner vehicle.

Meowzer

Sep 10, 2015

I received a letter from Kelly Mitsubishi offering to buy back my 2014 Outlander... which I wasn't really happy with. I wanted a Jeep. So off to Kelly we went looking for a payoff on my Outlander lease and looking for a trade.I told Terrell (my first contact because he sold me the Outlander) and he put me in touch with Anthony. I was up front that I'd probably be a very difficult customer to satisfy because I'm quite picky. I test drove a Wrangler because that is what I really wanted. We did the numbers and it was a price I just wasn't happy with. Redid the numbers and it still didn't work, so I was ready to leave. Terrell suggested a Dodge Caliber, but I felt it sat too low and was way more car than I needed. I test drove a Jeep Grand Cherokee and loved it. Color red just like I wanted. Only problem was it had black fender flares which I really didn't like. That was my main sticking point on a lot of vehicles...I don't like black plastic on my cars.I was 95% happy with the Jeep but just couldn't get past the plastic. Anthony had the idea to check to see if they could be painted or swapped out. Low and behold the body shop said yes and we closed the deal that day.I told Anthony & Terrell I'd probably be the worst customer they'd encounter in a long time. They worked hard to make me a very happy customer. Loving the new Jeep.

jill

Sep 8, 2015

We got a great deal on our trade, which is what we wanted to know before we started a deal, our salesman was Joe Brader who was very honest, very knowledgeable on the vehicle we were interested in buying, extremely friendly, showed us all about the jeep and was very informative to us on knowing everything about the jeep before we made an offer which actually sold us on that vehicle, he has an outstanding personality and would not have a problem referring him , the jeep was a great deal and the service was excellent , thank you again Jill and Paul Howarth.

Unhappy professional

Sep 4, 2015

Walked in with a huge upside trade. Chris was honest and worked hard to get me into a new Chrysler 200. The entire dealership was professional and not a bunch of cheese xxxxx like Kelly Nissan. It's rare to find a salesman and staff that you feel comfortable with. Awesome experience, will highly recommend Chris if you are in the market for a new car.

Eric2759

Aug 31, 2015

Mickey Sabler treated my wife and I like we were family. We initially met Mickey a week before and could not seal a deal thru no fault of Kelly Buick.We kept searching other dealers with no luck. We both agreed that Kelly Buick was the only dealer that was really honest and treated us with respect and kindness. Our previous conversations with Mickey is what really drew us back.A few hours later we were driving our new car off the lot.All i can say is before buying a new car somewhere else, stop by Kelly Buick. They clearly can deliver.Eric Charles

RTK

Aug 31, 2015

Had an amazing experience at this dealership! Jim Baab was an outstanding representative who I felt I could trust implicitly and who had my best interests in mind. He changes the script of the car buying experience and deals in transparency and honesty. Highly recommended, will see Jim again for my next vehicle!

Kimberly

Aug 27, 2015

we went in to Kelly looking for a Buick Enclave. The sales man, Michael Yerger, and management were very helpful and knowledgeable with the enclave and helping us order the right accessories we needed for our 91 year old mother . We all love the vehicle and look forward to driving it for many years.

john1900

Aug 25, 2015

Bought used jeep (2005) in 2009. That's when I first met Dave. Got next jeep in 2013. Dave was still there doing what he dose best. Taking care of Kelly's customers like only he can. 2015 got new dodge ram 1500. Dave is still here. Will not go anywhere else. Thanks Dave.

Michelle

Aug 20, 2015

Always great to work either LeeAnn. This time they did not catch determine the issue the first go round, but provided loaner vehicle due to the need to return the vehicle for add'l service. Good experience.

Jtmann

Aug 18, 2015

Jim Baab made our car buying experience a real pleasure. He was very attentive and quite knowledgeable. I truly felt he had our best interest in mind and helped us get into a great car at a great price! We would highly recommend Jim to anyone looking to buy a new car at Kelly.

Carole

Aug 15, 2015

I have been a customer since the dealership was a Saturn Dealership. I have continued to purchase and service my cars at Kelly Buick GMC. As for service Eric is a super guy. He takes the time to explain the situation as well as listen to frustrations even though there might not be any solution.

JeepersKeepers

Aug 15, 2015

I purchased 2 Jeeps within 2 weeks from Kelly Auto. I never felt this good about buying a car from any dealership in the Lehigh Valley. It all starts with a "Red Carpet" treatment from the time you step foot on the dealership! Our salesperson, Jim Baab makes you feel that he has your best interests in mind from the very first words out of his mouth and all through the process! They also search for the best financing package available, to meet your needs and even saved us more money than we expected on both cars! The interaction between the Sales Manager Terrell to help us get to our number was enjoyable rather than a chore like most others! And lastly, they offer a lot of FREE services from the service department that most dealerships do not during the life of the car!I would highly recommend them to all my family and friends! We couldn't be more happy with them, and plan on buying a third car in the future!

rdavidml

Aug 10, 2015

Anthony Rago is a personable , interested and compassionate member of the Kelly organization. Throughout our experience purchasing a vehicle for our daughter , he thought of all the details and even taught our daughter how to drive a stick shift and be comfortable in her Jeep. He was great to deal with and extraordinarily helpful in obtaining the best possible lease arrangement. He gets 5 stars and deserves the best recommendation

Georgiann

Aug 5, 2015

Everyone was very kind and helpful! I will be going back when I am ready to buy again! Thank you Anthony Jayetileke!

Dale

Jul 31, 2015

Service was speedy and responsive to my needs. Having purchased a certified used car from Kelly has provided me with some very cost-saving benefits

ChrysF12

Jul 31, 2015

I highly recommend this dealer! I first spoke with Caesar during my initial phone call. He made an appointment for us to visit and met us there in person to welcome us. As for a salesperson, I highly recommend you speak with Jim Baab. He was the most efficient salesperson we met with in our search for a new vehicle. Jim spent a great deal of time with us and was extremely personable and efficient. He answered all of our questions and gave us more information than we received at any other dealer. He is the reason I chose to buy at Kelly. I couldn't be more pleased with our purchase or the process to get there.

Alex

Jul 29, 2015

Went fine. Eric very professional and good to work with. Loaner car was nice, other than finding a gun in the glove box!!My truck was ready earlier than promised, so that was good.

George

Jul 27, 2015

From scheduling the service appointment to the completeion of the work, everything was perfect. Service staff advised me on the proper service needs for the vehicle based on the mileage.

Melanie

Jul 24, 2015

Everyone was very courteous and efficient.It took a little longer than we expected for the service.Will use the facility in the future.

Robert

Jul 24, 2015

The mechanic found leaves in a filter and said it needed to be replaced. I live in a virtual forest. He also suggested maintenance to my fuel injection system to prevent problems later, which I appreciated. Most recently, they worked on my air conditioning and found out that it was covered under my extended warranty. I find them reliable and very trustworthy. I would have no problem referring anyone to Kelly.

Angelika

Jul 23, 2015

The experience at Kelly Buick GMC is like visiting friends. I feel like I can ask any question, think things over, get detailed information.....while enjoying myself looking at the beautiful new cars, driving a new car ....having fun! The sales and service personnel are professional and let me know that I am the one who should be satisfied with the quality of work.

Cecil's red jeep

Jul 15, 2015

I am very satisfied with the treatment and experience. I will continue to be a loyal Kelly customer. I originally dealt with RothRock and would NOT recomend them in the future.

Rignes

Jul 11, 2015

Working with Jim has probably been the best car buying experience I've ever had. He is knowledgeable about the product, has a very easy going low pressure style, and goes out of his way to please the customer. When you go to Kelly I highly recommend you ask for Jim. You won't regret it.

Melanie

Jul 3, 2015

I wasn't sure what I was looking for and the sales associate helped to narrow down the search without any pressure. Heather Doll was the sales associate and she rocked! She answered all questions and was very good at explaining costs and the additions I could put on my GMC Terrain. I loved how she was able to text me information during the day. It made the experience much more personal.

AshleyF

Jul 1, 2015

Anthony did an excellent job explaining all my options when I leased my jeep from him. He was informative and knowledge. He made the who process quick and easy. I would definitely recommend the dealership to others

fernsler

Jul 1, 2015

Jim Baab was friendly, knowledgeable and made this experience stress free. My husband and I do not have great credit but Jim and Keith were able to get us into the exact car we wanted. Jim worked above and beyond what any other car salesman ever did for us. Jim is definitely an asset to this dealership. I will be recommending Jim to all my friends and family.

Scott S.

Jun 30, 2015

We leased two new Jeeps from Jim within 2 months. He is great to work with and really looks out for his customers and treats them well.

D1gitalChocolate

Jun 29, 2015

Anthony rago is the man to see! Extremely friendly, not pushy. Makes you feel like you have known him for awhile, which makes the whole process so much more comfortable.

dsimms

Jun 29, 2015

I had many questions and option changes as I am a Jeep enthusiast. This was my 5th Jeep Wrangler and I wanted to order it the way I wanted. Although dealers often push to 'find' the one for you, he was perfectly fine with ordering the one I wanted and made me feel like it was a comfortable transaction. The price point was also acceptable and he was even very reasonable with my trade.

Sheril

Jun 28, 2015

My young salesman was professional and courteous, but not as experienced as some. I was quoted the lowest price on a vehicle, but found an even lower price online. A manager said the MSRP was wrong; they are already giving me the lowest price, but can offer me a $200 service credit. Another manager then assisted me in purchasing a vehicle. I would not have bought a vehicle from KELLY BUICK GMC if it weren't for him. He took the time to help me. While completing the paperwork for my purchase I asked the salesman where the $200 service credit is. He stated he has to "look into it." When taking delivery of the vehicle he still said he had to "look into it." Salesman called me several days after my purchase to give me a price quote on floor mats, which I ordered. I again asked about the service credit and salesman stated he still had to "look into it." I feel this should have been handled at delivery time.

GaryRay10

Jun 27, 2015

Anthony was great, and proffesional. He made it easy for me to make my decision on purchasing my first brand new Jeep. Thanks again Anthony

kushman

Jun 27, 2015

I recently decided to purchase a Ram 2500 Diesel. After searching the internet I found several. Every dealership low balled me on my trade. Not Kelly. I drove over an hour and ended up purchasing my truck within the first 1/2 hour of negotiations. The salesman that I dealt with, Jose, was friendly, courteous and didn't know the meaning of high pressure. I took the first offer that they presented. $4000.00 over what any other dealer quoted on my trade. The entire staff was friendly polite and the finance manager, Keith, gave me all of the information that I needed to make a sensible decision about financing and additional warranties. I have owned over 50 vehicles since I was 16 and purchased many of them from dealerships. The experience that I had with Kelly is by far the best. Thank You Jose and the entire staff at Kelly.

tpragona

Jun 27, 2015

Anthony,Great guy, easy process, thanks!! My dad loves his Jeep and feels he got a great price, so I came back to buy mine as well.

Speedingmullet

Jun 26, 2015

Anthony doesn't waste your time. He got me the best price out of three local dealerships on the Jeep I wanted. I am very happy with my purchase. This is the third vehicle I have purchased from Kelly and I keep going back because they always give me the best price.

Renald

Jun 13, 2015

The staff at Kelly Buick treated my wife and I in a courteous and very professional manner, particularly our salesman, Nick. He was very attentive to our concerns and explaining all the small details regarding our new vehicle.

D

Jun 12, 2015

Work was completed when promised. A complete service report was submitted to me. The report indicated all the work that was completed and the time taken by the technician.

JamieE0611

Jun 5, 2015

I found this dealership through cars.com and drove two hours to meet with them. Jim B. and Brian R. in Finance were THE BEST! I will never go anywhere else. I highly recommend this place of business! -Jamie!

Robert

May 25, 2015

I needed to make an appointment short notice and Kelly Buick was able to accommodate my needs. They also fixed the problem with minimum wait time and I was back on the road before I knew it.

striano

May 18, 2015

Anthony Rago was fantastic. No nonsense or games unlike the folks from Rothrock which was an absolute joke. He was straight forward and made this a great experience.

Ellen in Macungie

May 15, 2015

When I purchase my new Jeep from James Baab, it was a very pleasant experience. Jim's product knowledge, ability to listen, and great attitude really impressed me. He answered all of my questions and addressed all of my concerns, and he did it patiently and courteously. I will definitely return to Jim for my next car purchase, and I will highly recommend him to my family and friends.

Sandra

May 14, 2015

Our sales representative, Drew Parker was very courteous, patient, understanding and knowledgeable about the GMC products. He also knew how to address our needs as customers. He made the experience of leasing a new vehicle a pleasurable experience.

Tom R

May 10, 2015

This was the 8 or 9th vehicle I purchased for myself / family and friends since 2010 and by far the best experience and will certainly not be my last with Kelly Chrysler Dodge and Jeep. My Sales Rep James Baab was great! He had excellent product knowledge, great customer focused attitude, and helped me pick out of 2015 Jeep Patriot which is the perfect car for me. James is by far the best car sales rep I've dealt with ever. I will send ALL my family and friends to him and Kelly Jeep in the future and I will be back also.

Peggy

May 8, 2015

Bruce stayed strong while working with me. He kept searching for what I was looking for...even tho there was nothing that was available, I was glad when we settled on the pickup I have... it was a pleasure working with him.

William

May 6, 2015

went in for simple oil change. Got home, dipstick was not fully placed back in oil spout. grease hand prints on door and hood when tech changed oil. need to simply check dipstick and oil cap and wipe fingerprints before releasing car

Lisa

May 6, 2015

Our family has been dealing with Kelly for several years now and every experience has been very positive. We know we can trust Kelly for sales and service. Recently, our vehicle was in need of service. We called Kelly and spoke with Dave Vrabel who was able to get the car in almost immediately, have the service completed in a timely fashion, and have us on our way! This is not the first time we have dealt with Dave. He is always a true professional and a large part of the reason we will continue to buy from Kelly and have our vehicles serviced there.

Suzy Que

May 6, 2015

Thank you so much Stephano for helping me find the perfect car at a great deal! Your patience and perseverance is what kept me there!I would also like to thank the mechanic that came to my aid with my new lid.

Gloria

Apr 30, 2015

We walked on the lot and met our salesman, Jim B.. We found the truck we wanted and it was smooth sailing from there! Great friendly service! As long as Jim B is there we will definitely be back!

Emery

Apr 27, 2015

Was successfully able to purchase the car that I wanted. The overall haggle process seemed a little prolonged. I spent 6.5 hours at the dealership which also seemed somewhat excessive.

John

Apr 25, 2015

I was very pleased with the results of the service that I received. I was surprised how quickly that the car was serviced and that I was contacted that the service was completed.

William

Apr 23, 2015

Your service bays are clean and well lighted which is important. The only negative is that I was told you open at 7A,the doors did not open until 715A. But after that all was excellent.

Dianna

Apr 17, 2015

Eric greeted me with respect and a professional courtesy, The vehicle was finished on time as I was waiting and washed when completed. The Technician found a second Campaign I wasn't aware of and completed it. Larry the Service Director was pleasant as always and just the entire staff and facility is a pleasure to go and visit, The dealership is a very clean and friendly place to visit.

Martha

Apr 17, 2015

The team at the reception desk gave me an estimate of how long it would take, and they were exactly right. I was so glad to get a newly-washed car back, too! Thanks

Sandra

Apr 17, 2015

I like that you have coffee there, and your sales rep. Nick Paxos, is the best. He explains everything in detail.

john189

Apr 16, 2015

Dave took great care of me. He explained the work that was to be done to my car. He thoroughly reviewed my bill to make sure that I understood everything. I would highly recommend Dave and Kelly.

Jeep2015

Apr 14, 2015

Thank you so much for your assistance! I think this care is safe, comfortable and you were capable to help me identify the write one. This is a car brand and a services to recomend.

SAMI

Apr 14, 2015

We have a Dodge Ram 1500 4 x 4 truck and a Jeep Commander serviced at Kelly. Their service department is friendly, fast and reliable but most importantly TRUSTWORTHY! We tried getting both our vehicles serviced at the other Jeep & Dodge dealership in our area much to no avail, no need to trash talk but we would not trust our family vehicles being serviced any where else other than Kelly - period. While all dealerships have similar tools and policies it's the staff or the people at Kelly that make the difference, they seem to care and that's rare these days. ESSE QUAM VIDERI!

cmcgilloway

Apr 9, 2015

Dave Vrabel has been our Service Manager over the years and when we purchased our 2015 Jeep Cherokee we insisted that Dave handle our Service requirements. We have found Dave to be honest, professional and forthright. You can be assured of great service when dealing with Dave.

Batt2626

Apr 8, 2015

Anthony is an excellent salesman, very personable, and meets all your questions and needs of purchasing a new vehicle. We will highly recommend Anthony to friends and family

wells.d

Apr 7, 2015

Dave keeps track of my maintenance so that my car is always ready for the long trip! Service is done quickly and efficiently and at a reasonable cost.

myleen22

Apr 6, 2015

I worked with Sales Man Stefano Martina and had an overall excellent car buying experience! He was very friendly and knowledgeable of the vehicle. I would recommend this dealership to others.

DGS

Apr 3, 2015

I decided to check out the Jeep Grand Cherokee after the brutal winter. My salesman Chris Levin was patient and knowledgeable, answering every question I had. The entire experience was easy and hassle free, unlike purchases many of us have had with typical car dealerships. My Jeep Grand Cherokee is comfortable and drives great, almost wishing for more snow! I love this Jeep! I highly recommend Kelly Dodge Chrysler Jeep for a vehicle purchase and would be sure to see Chris Levin.

Terry

Mar 28, 2015

Nick Paxos took great care of me. He was very helpful and persistent in making sure the deal stayed together.

Kyle

Mar 28, 2015

TERRIBLE. I had nothing but bad experiences from here in the 3 times I tried to buy vehicles. Arrogant staff, especially the sales managers, and the service department acts like you are burdening them by bring in your vehicle for service work or recalls. Good luck talking to someone then after the problems take place. Ive called numerous times to the managers and emailed as well with no return emails or phone calls. I even tried to buy a new $50,000 truck recently and after test driving it with Brian Spangler, they never even called me back to go forward with the purchase. Dave Vrabel in the service department was condemning me for bringing my new vehicle then, THAT I HAD TO BUY AT ANOTHER DEALERSHIP, for a safety recall. This is VERY common for people from around the area so I'm not sure where all these glowing reviews are coming from since 80%+ of the people Ive talked to will never step foot in there again. We buy almost exclusively Chrysler products and we will never shop here again!

Jane

Mar 27, 2015

heather who sold our car was very informant and really was a joy of a salesperson. I would recommend her to any one . great personality and smart.

Matthew

Mar 14, 2015

James Barndt must be the most qualified General Manager in the entire Lehigh Valley. Service visit was made exceptional by the free fresh fruit, water and coffee.

funtimecar

Mar 13, 2015

Anthony as my sales person and Brian as the manager were great to work with. They were both very polite and respectable. Anthony found me the Jeep I was looking for and explained all the features. After test drive we came to agreement on a price and the process moved quickly. Anthony is very knowledgeable. He showed me around the service area and explained what to do and were to drop off the Jeep when I come in for service. Before I left Anthony paired my cell phone to the Jeep and showed me how to operate the basics things on the vehicle . Thank you Anthony! Job well done you went above and beyond.

Nmcd1012

Mar 3, 2015

Stopped in on a Saturday at 4PM trying to lease another Jeep, and was given the run around and a ridiculous price. I told the employee I was eligible for a discount through my job and that was completely ignored. I ended up leasing an Infiniti sedan, with meow equipment, for almost $200/month less.It seemed like the salesman was more concerned with leaving to go home than he was with a "lay down spot" so to speak. Your loss.

Carolyn

Mar 1, 2015

This is the 3rd Grand Cherokee Jeep I have purchased at Kelly. Dave Vrabel is the person I always call over these last 10 years. He gives me great service for my vehicle and is always very fair on the service estimates. I will continue to call Dave when I need as I did yesterday, 02/28/2015.Carolyn Lapierre

Realbrandonhuff

Feb 28, 2015

Not a fan of the entire car buying process, but the employees at Kelly really know how to make it an enjoyable experience. Dave was a fantastic salesma; very courteous and welcoming. Brian was able to help us strike a deal that I think pleased everyone. These guys are the real deal, don't hesitate to stop by! Definitely a returning customer.

Stephanie

Feb 27, 2015

Bruce was our sales rep. He has always been very helpful with putting us in a vehicle that suits our needs. We will continue to be loyal customers due to these experiences with Bruce.

Bluntman22

Feb 25, 2015

I have had a great car buying experience with Kelly. Great customer service, knowledgeable employees to make sure you're fully satisfied with your purchase. Wouldn't hesitate to come back for another!

A Beverly

Feb 22, 2015

My experience was good, except I think there should be a sign about going into the garage area to drop off keys and information. This was my first time there for service and there was no reception person around to ask or inform them I was there for my appointed time.

Robert

Feb 21, 2015

needed a replacement door handle - which u quickly found and had me out on good time . good job as uual

Erin61

Feb 9, 2015

From the first intro handshake I knew my sales experience with Anthony was going to be different. He is friendly, knowledgeable and just plain fun. He created a relaxed and enjoyable atmosphere without the high pressure sales tactics used by other dealers. I would recommend Kelly and specifically Anthony Rago to anyone looking to buy or lease a vehicle.

KRISTIN

Feb 9, 2015

This was the best experience by far. The staff was great and didn't presssure meInto anything. They made the car buying experience fun!

Maryanne

Feb 3, 2015

I have been a loyal customer of Kelly since 1998 and for good reason. The service provided by Kelly, and in particular Dave Vrabel, is excellent. Dave is always a pleasure to work with - he's very professional, courteous, reliable and trustworthy. I have my two vehicles serviced at Kelly and will continue going there given the quality of service I receive. Dave is very accomodating with my schedule and always makes good on his word especially when it comes to dependability. I also appreciate the tranportation they provide to/from your destination while your vehicle is being serviced. The check out/payment process is easy and timeless as well. Thanks to Dave at Kelly for making my vehicle repairs seem seamless. Maryanne

Becker6247

Jan 31, 2015

If it wasn't for sales people like rob- I must say I may have overlooked this place. After showing interest in a vehicle, and being unable to make it to the lot after snow, Rob met me and my family closer to home for us to see the car In person. The effort made to satisfy all my families needs made not only this car stand out, but the people who were behind it. Thank you so much Kelly for the new 200, especially you ROB! :)

desanto63

Jan 28, 2015

I have been returning to Kelly Buick and jeep for more that 20 years. Over that time i have had (3) Buicks and (2) Jeeps. I have always found their service to be professional, reasonable and friendly.Appointments are easy to make and their service is always performed in a reasonable time frame. In particular, i have always been pleased with the personal treatment offered by Dave Vrabel. He gets me in and out in a reasonable time frame and is always professional in his assessment and explanation of my service needs and problems.

David Anthony

Jan 20, 2015

I would like to state that I am very pleased with the service in which I received at Kelly. I had the pleasure to work with Thad in the service department when I had an issue with my Durango. To give you a break down, I bought an extended warranty when I puchased my vehicle. My alternator was recalled and low and behold died before the new parts were made. I completely wa without a vehicle when it just died on me. I towed my vehicle to Kelly and received a call from Thad. He had people working on it the following day. Thad called and told me that they had to find the parts first and that it could take several days until it could be fixed. In the meantime he called my extended warranty company and had a rental ready for me to pick up that day so I could go to work. Right there was customer satisfaction. Picked up the rental which was only going to be covered up to 4 days. After calling on the 4th day, car wasn't fixed yet because they were still waiting on the part. Thad called Chrysler on the 4th day and was able to have the rental extended at no charge. I will say that I work 4 jobs and staying without a vehicle is not an option. It was nice to know that someone was there working for me and truly cared about my situation. Many time I would have to call several times to get things started or settled but Thad took great care of me. I could not thank him enough for the hassle in which I did not have to go through and the excellent service in which he provided. I would recommend everyone to Thad as he will take good carol you. Thanks again!

Jen

Jan 12, 2015

The sales staff at Kelly's did a great job! We enjoyed working with Anthony, and he got us a fair deal! We will definitely shop there again in the future for a SUV! It was a great experience!

otsego66

Jan 10, 2015

Robert crail was very helpful and courteous. Helped me get a good deal on a nice used suv. Would definitely recommend to others. Good experience

Mark

Jan 8, 2015

Let me start by saying the "Customer Care Consultant" Sarah was great!! She was friendly, helpful and had a great outlook! With that said; a salesman Nick was just the opposite!! He was pushy, full of himself and at times, way out of line with things he said not only to me but to my fiance' as well!! He talked me into putting a $500.00 deposit down on a truck that I told him, "I wasn't sure I was going to get" and if I let him know early the next day if I was not buying it, he would gladly refund my deposit. Well that didn't happen! I called him the very next morning and asked for my refundable deposit and he wouldn't do it!! He told me I would have to drive all the way back to the dealership (1 1/2 hrs) in order for me to get my deposit back. He refused to listen to my rationale so I called the Manage, Mark. Thankfully, Mark was professional and handled the situation. With that said...management needs to be aware of not all but some of their salesmans tactics. I would recommend this dealership but I would ask for another salesman beside Nick.

Kurt

Jan 7, 2015

Great job to the sales staff at Kelly! My wife and I were treated warmly as soon as we walked in the door. Anthony was extremely professional and we were able to work out our deal with Anthony and Brian in a very short time. I would highly recommend checking out Kelly Auto Group for your next car buying experience!

2014Ram1500

Jan 4, 2015

I've been shopping for a Ram for a few weeks now and finally found the right guy and dealership to do business with. Anthony answered all my questions, gave me all the information I needed, and made it easy to buy my Ram. Absolutely no pressure and by far the easiest car shopping experience to date! Thank you Anthony!

G2107

Jan 4, 2015

We Love Our New Town & Country! Anthony was the Best at helping us Purchase our New Car. We were recommended by Family and they were right, he was so Patient with us. Thank You Anthony!

MElaina

Jan 2, 2015

Thank You Anthony!!!! I had the BEST car buying experience!!!! I highly recommend him to all my Family and Friends. I love my New Jeep!!!!

Remmy0825

Dec 22, 2014

Thank you, Anthony for a very easy, relaxing and enjoyable car buying experience. I enjoyed working with you and your team. You allowed me the time I needed to make a decision with no pressure and made it fun to buy a car... which is something I thought I would never say. I am loving my new Jeep Cherokee! I would highly recommend Anthony and Kelly Jeep!

Hundemann4

Dec 13, 2014

Our salesman Rob was very courteous and went above and beyond to get us into our Jeep Wrangler. We would definitely return here and recommend.

smithden

Dec 4, 2014

After searching the Internet, Kelly had the type of car we were looking for (Jeep Compass). There are closer dealerships to where we live, but thought we'd give Kelly a try (first time there). Robert Crail greeted us immediately, let us drive the car, answered many questions. Many phone calls and texts were made that night with more of our questions answered as well as some discussion on the price.The next day we went to another dealership and drove a Compass Sport. Didn't compare in comfort to the Compass Latitude (couldn't adjust the seat height on the Sport). Called Kelly back and agreed on a price. Next day we bought the car. Robert Crail was very helpful since we also had to negotiate the price of our trade-in .We appreciated the professional printouts regarding the trade-in value of our car rather than being told "we think this is what it is worth." The whole process went smoothly due to the professionalism of the staff and the excellent service of Rob Crail.

wrossman

Dec 3, 2014

I worked in the automobile industry for 20 years so I have a pretty complete understanding of the sales process. Anthony did a great job, he was respectful and considerate of me and my time. He listened to me and understood what my needs were and what I was looking for. The sales manager was understanding and supportive. I would highly recommend doing business with Anthony and Kelly Jeep.

Jamesgia

Dec 2, 2014

Great experience buying a truck. Dealing with Anthony Rago was a pleasure. No pressure type of environment. We shopped around and got the best price from Anthony. He took all the time we needed going over all aspects of our new durango when we picked it up. Which we love by the way. Thanks to Anthony and kelly dodge for the easiest truck purchase ever.

laurenann

Nov 13, 2014

I went to Kelly on a whim because they had just the car I was looking for. It took me a little bit of time to get my act together but I finally purchased my new ride last weekend! Rob Crail was very patient and consistent with me without ever pressuring or bothering me. He tried to work with me on a potential trade-in and just had an over-all professional demeanor with the whole process; I couldn't be happier!

cmcgilloway

Nov 3, 2014

My wife and I purchased our second Jeep from Kelly Chrysler Dodge Jeep Ram in Emmaus, PA in the past nine months and both times experienced the most pleasant, professional and friendly staff experience ever. We highly recommend this dealership to everyone. You will not be disappointed.

Toddschappell

Oct 19, 2014

Anthony was the best salesman we have ever dealt with! He worked a great deal without being pushy and overly aggressive. We will definitely return for another purchase with Anthony!

KTL312

Oct 12, 2014

Stopped at Kelly to look at a used SUV and was greeted by Robert Crail and he was a pleasure to work with since I have a complete dislike of salesmen in general ,but Robert was great I purchased my vehicle and was completely satisfied with the experience .

nacabeo

Oct 9, 2014

Thank you so much Robert Crail for your kindness and attention. We are very happy with our new dodge journey, you are an excellent seller. Thank you very much for helping us at all. You are the best!!!

Cathy K.

Oct 8, 2014

We have purchased THREE cars from the Kelly Automotive Groups. We purchased new cars in 1997 and 2004; we purchased a used car in 2012. When we were prepared to look for another used car for a college aged child, we reached back out to Rob Crail who sold us the used car in 2012. We picked out a 2004 Alero that Rob heavily marketed...his words included everything to how much the mechanic thought it was a great car, to having recalls all addressed, to the fact that he had wanted the car for his niece but she disliked the color of the vehicle. We did a test drive with the vehicle and it appeared to be sound. Unfortunately, once we delivered the car to our daughter it became problematic. Twice, in two days, the vehicle left her stranded. One time there was a total power failure and the second time the vehicle maintained power but the engine was revving without moving. Each time the vehicle restarted after waiting on the side of the road for several minutes. Despite purchasing the vehicle "AS IS" we had the expectation that it would last longer than seven days. Fortunately, Tom Carey, the GM, worked with us to achieve a reasonable resolution to the issue of the unreliable vehicle. I would recommend the dealership based on our previous experiences; however, when purchasing a used vehicle you need to be very clear that a vehicle noted to be "AS IS" runs the significant risk of being unreliable. We've learned our lesson and will either purchase new or "certified used" in the future. It's not worth the risk to our family.

pressleys

Sep 25, 2014

I saw a Grand Cherokee online on a Wednesday night and the next morning I scheduled an appointment to come look at it. The salesman I came in contact with, Travis Nelson was very approachable from the second I came to the door. He was so friendly and kind. He always made eye contact when talking to me, and treated me with the upmost respect. He took me for a test drive with the vehicle and then answered in thorough detail every question I had. I would strongly recommend everyone who wants to buy a vehicle to see Travis. He is respectful, well educated and extremely helpful.

hollylynnn

Sep 24, 2014

What a great experience!! Thank you so much Nick Paxos for everything!!! I love my new Jeep!!! I will keep coming back for years!!! You are the best!!

ChristopherJohn

Sep 17, 2014

What a great experience!! Thank you to Heather who made the buying experience wonderful! Recommended to many friends! I plan on coming back again and again! Thank you!

Ash_07

Sep 15, 2014

Anthony is a 5 star salesman! His impeccable costumer service won me over from the moment I drove onto their lot. I had been to a dealership prior to coming to Kelly and had a horrible experience, this was my first time buying a new car and I was so flustered from the previous experience that I was nervous to even come another dealership. Anthony showed me that car buying can be an amazing experience. He is so personable, and will go above and beyond to make you happy. I will be buying every single one of my future vehicles from Anthony from here on out. I cannot thank him enough for his hard work, This is what car buying should feel like! Thank you to everyone at Kelly for treating us like family, You will have my business for a lifetime.

jimler

Sep 14, 2014

Test drove the new Chrysler 200C and ended up purchasing it the same night. The salesman was Joe Kuhn and he was friendly and easy to work with. Made buying a new car hassle free. Highly recommend him and the dealership.

Steve Bollinger

Sep 11, 2014

My experience with service with Dave Vrabel has and is responsive, educational and a very quick turn around.I purchase all my cars from Kelly. I am on my 2nd Denalli XL and will be purchasing my 3rd Denalli XL soon.My experience from purchase through the life of the car has been excellent with Kelly.

MattC70

Sep 7, 2014

Despite the fact that my trade-in was in a repair shop for a yet to be diagnosed engine issue, Brian Spangler and the rest of the Kelly team went the extra mile to make sure I drove off the lot that afternoon in a 2015 Jeep Wrangler. To say that I recommend them highly is an understatement.

J9wines

Sep 6, 2014

Went out for a road trip to look at a used RAM2500, came home with a new one. Brian made the car, excuse me - TRUCK, buying experience for my son one he will remember on a good note. Everyone we dealt with understood our needs and wants. The whole process went smooth and quicker than at any other dealership we have previously visited.

kell1979

Sep 4, 2014

Anthony was by far the best dealer we have EVER had with buying a new car! He made buying my new Durango the easiest experience ever! He is very knowledgeable and easy to talk to!

patkern

Sep 4, 2014

Excellent customer service. Brian was very knowledgeable and made buying a car fun !!! We love our new 2015 Chrysler 200C ! Look forward to coming back to this dealership for service on the vehicle.

ZStokes

Sep 4, 2014

I came to the dealership wanting a new SUV but not sure which make or model I liked. Brian spent a great deal of time with me to help me decide which SUV was the best one for me. I also received a good price on my trade in. I would definite recommend Brian Spangler if you are looking for a new vehicle but aren't positive what you want! He's very understanding and patient!

Whiteywhite1

Sep 2, 2014

Great experience since I was buying a new car for the first time in myLife. he was very good at what he does. Good job!

franchlee.santiago

Sep 2, 2014

My husband and I were one of the many families effected by the infamous Berks County Hail Storm, which left us with a Totaled vehicle. Joe and Kelly Chrysler were recommended to us by a friend and we could not have been more satisfied with our service. Joe made our first car buying experience much more exciting than we expected and my husband and I look forward to future purchases with him.

mike19802

Sep 2, 2014

Joe was patient, kind and thorough. I can not say enough good things about my experience with Kelly Chrysler. I'll be recommending Joe to everyone. I'm looking forward to getting my next vehicle with him!

FireTruckDriver

Aug 30, 2014

I had a really bizarre experience on my initial visit. I had an appointment on a specific used Jeep that I saw online. I was promised that the vehicle was going to be pulled up for me because I really only had time to look at it and get to an appointment. My fiance' and I arrived on time and before I could step out of my car I was greeted by Eddie. I explained what I was there for and the Jeep was not where it was supposed to be. As I explained my dissatisfaction, Eddie replied that it wasn't his fault and he'll get it, as I explained my limited time again he then told me to come back when I have more time. He never listened to me from that point on, I'm guessing because I told him I was not there to buy (at that moment). We left with no intention to return. Their call center people kept calling me and finally after the third call I told them why I was not interested. They invited me back and promised us that we would have another sales person. We had a completely different experience with Anthony. Anthony was nothing but professional, helpful and knowledgeable. He kept us informed along the way and I left with the Jeep I really wanted. They only reason I gave 4 stars and not 1 was because of Anthony. I guess it's like a restaurant, it's not always about how good the food is, sometimes it's just the service and the service can really vary.

eromanme

Aug 29, 2014

My recent purchase of a Jeep Wrangler Unlimited was a very positive experience. My sales representative, Jude, was very knowledgeable about the vehicle and personable as well. He was extremely accommodating in answering my questions and very helpful at delivery when explaining the Jeep's features. He was also kind enough to set up Bluetooth. I would recommend Jude for his laid back style and his willingness to negotiate a fair deal.

SteffReina

Aug 27, 2014

I love my new jeep! The sales guy was amazing! Look forward to going back for a new jeep in a few years! Thanks Joe for making my expreance great.

ronaldderr

Aug 25, 2014

I am pleased to write a review of Kelly Ford and Joseph Kuhn because I was pleased from the time I walked in to the time I drove away. Joe bent over backwards to make sure I was able to get the Jeep I wanted. His friendly manner and the rest of the staff impressed me. I would not hesitate to go back to Kelly Ford to purchase another car and have Joe as my salesperson.

djfonse23

Aug 24, 2014

I wanted to trade my current Jeep in for a lease on a new Jeep. I called several dealerships. Kelly was the only dealership that wouldn't give me any estimates over the phone. At the end of the day, and the month, Larry, the Sales Manager called me back and asked why I didn't go in. I explained that I was getting estimates over the phone and didn't want to waste everyone's time by going in. I wanted my exact car, but as a lease. I explained my car and the details and he quoted a great price. My husband and I were really excited. They promised that this wasn't a gimmick just to get us in the door. We went in the following week to close the deal. Larry told us work with Anthony when we arrived. He was with a client so he directed us to go check out the car and that's when we noticed that it didn't come with Navigation (my current jeep does). No big deal, figured they would download it. When we went in, Anthony said let me talk to Larry, who NEVER came out and introduced himself at all by the way. He came back and stated Larry said sorry, no deal. Now the option was to pay $1000 just to add the navigation. When we asked Anthony to run the numbers he said usually every $1000 add a $100 to your payment! Didn't even run a number and our payment went up by $100 more than they originally quoted. I told Anthony that I felt like they were trying to BS us and that we weren't willing to negotiate. So we left. The next day Anthony called to apologize. He then apologized for Larry and asked that I forgive him because his mom had died!! Give me a break! Who stays at work when their mom died that day?! Yeah right!!! He asked how he could make it up to me. I said you could come back with a good offer. He said he would get back to me the following Monday and I NEVER heard from him or the dealership again! What a crock! Don't waste your time here!!

LoiiseK

Aug 24, 2014

The whole group of people at Kelly are fantastic. This was my 6th Jeep. The sales person Joe was so wonderful.He had to take over for Brian and he was there for me. Kelly Jeep is willing to work for with you in buying or leasing a car. That's why I keep coming back. All the employees are so helpful, Thanks to all the employees that had something to do with the lease of my 2014 Jeep Patriot.A special thanks to Joe Kuhn!!!!

saraha1

Aug 22, 2014

Most of the public generally have an anxious if not negative experience during the car buying process and a female at that.. And along comes Anthony Rago of Kelly Automotive to upend the norm. I can truthfully say that there was no part of the entire car-buying process that was anything other than, and surprisingly so, pleasant. I had to drop my typical tough-car-buyer exterior. Anthony read me perfectly and took me exactly where I needed to go. I consider that to be the essence of fine salesmanship., After the Jeep , which I love, arrived, Anthony and I completed the transaction in a most pleasant manner. The Jeep was detailed, filled with fuel, and Anthony explained the features. He even came in on his day off to assist me and I truly appreciated his friendly and professional demeanor. I would recommend Kelly Jeep to all my friends and relatives and to look for Anthony. And how about this, even the financial manager was a gem. All as it should be.

5cts

Aug 20, 2014

If you are looking for a great service team to compliment your car buying experience this is the place. Over the years I have purchased four Jeeps from "Kelly", as this is my vehicle and Dealership of choice, and there is a reason for that. Dave Vrabel has given me exceptional personal service through the years and it is a pleasure work with him. He is always courteous and knowledgeable. When I call to schedule service, Dave gets me in very quickly, and sometimes that same day. My vehicle is always taken care of. My Jeep has over 100,000 miles and still going strong. Thanks Dave and Kelly Automotive servicemen !

j.lecates1

Aug 19, 2014

I just recently bought a Dodge Ram from Kelly. Anthony was my salesman and he has been nothing but courteous and accomadating. I am looking forward to working with everyone over the next few years and possibly longer.

na

Aug 14, 2014

I inquired about a Ford Expedition on cars.com.I had receive an email 2 days later and then I received a call the day after that.. I got a first call around 900 a.m from the internet coordinator. he told me they have the expedition ready for me to look at and asked when can I come in.. I told him I can maybe come in around 1130, but my days a little hectic.. about a half hour after I talk to the internet guy, a salesman called and said that he wanted to take care of me and show me the expedition... Then, I was running late, at 11 45 I got a call from a sales man asking when I'm going to come and check out the expedition and I told him that I was with my daughter we are looking at another truck and we would be there within an hour. on my way there I got a call again and I said I'm a couple minutes away.. once I got there was greeted by an employee named Eddie. I told Eddie what truck I was there to see and he said "we sold that truck this morning".. I said so the truck that my phone has been ringing off the hook all day for to come and see was sold on me.. ? I showed him my call log and he said all we have so many different departments I dont know what you want me to tell you. I told him that I had a very busy day and because they called me multiple times, I decided to come see it since I liked the truck. I had sales guys call after the time it was supposedly sold.. and I ask why they called me multiple times after the time it was gone... At this point I said we're running late for swimming birthday party I don't wasted 30 minutes driving to Emmaus and it was sold. I said I'll just go on Facebook and tell everyone at the party that I'm running late because the car that I wanted but everybody was calling me all day about was sold on me... Eddie then try to get all gangster and threatening in front of my 6 year old daughter and got in my face and said are you threatening to write bad stuff about us on social media.. I said no I said that I was going to tell the people at the party that I was running late because I came to look at a truck and it ended up being sold. So after he was in my face for 5-10 minutes trying to be tough I asked to speak with his manager.... Once his manager came out I told him I wanted to speak with him alone.. I told him how rude Eddie was the manager apologized and said it was partly his fault for not letting me know it was sold... He asked if he could help and I said I'll never go there again after how Eddie was... As I was pulling out Eddie was on the side smoking a cigarette is staring me down... The next day I got a call from the general manager who said if I had any feedback to call him. I never got a call back. I will never go near any Kelly dealership again will not recommend them to anybody

ajsjp

Aug 14, 2014

Buying a car from Kelly is a good experience. Brian was very professional with his approach, and support. He is a very knowledgeable and helpful sales person. Not a pressure person. I would consider him in the future when I look another automobile.Only negative comment is the process time to purchase the car was too long.

bfritzinger

Aug 13, 2014

I came to dealership hoping to get a new jeep . I had a 2006 jeep liberty almost 100,000 miles on it and wanted new car . when I walked in the first person to say may I help you was Anthony I was nervous and he made me feel comfortable and went out of his way to make my car deal happen. gave me a tour of shop when I have to bring my car in for service . we went for a test drive was very knowledgeable about the compass and had him laughing when I told him my friend that got a compass had to bring it back because woman that talks in car wouldn't shut up .when we got back we talked numbers and he got me a better deal with a bank they use then my credit union was willing to do for me . he had me smiling and glad I came to Kelly for a car . I would recommend him to anyone looking for a car !!!

foxrider8806

Aug 12, 2014

I had a good experience with Jude and Larry, they were both very friendly and got me in a car I wanted. I will defiantly be back.

vkidd4

Aug 12, 2014

My wife and I purchased a new jeep cherokee from Kelly and had a wonderful experience. Our salesman was very helpful and courteous. I would definitely recommend using Kelly if anyone is in the market for a new jeep.

Chrismovieman

Aug 11, 2014

Wonderful service. Customer service was excellent. Tom was great. Very east to get along with. Larry was also very nice. They made you feel comfortable. For the first time I left a dealership feeling good about my purchase and visit. Thanks!!!

ceil.krajewski

Aug 4, 2014

Excellent service. Our salesman Tom Ragona was wonderful. He was very knowledgeable and helpful . He patient as we looked around and gave us some space. Some salesman can be too pushy, Tom was not. We left another dealership earlier in the day because of the salesman. Tom was a breath of fresh air. I would recommend him to anyone looking for a car!

jarheadv12

Aug 2, 2014

I came to the dealership just to get my Jeep serviced with little to no intention of buying a car. While I was waiting for the service to be preformed I went outside to look at the new Cherkee's. Anthony approached and right away was one of the friendliest salespeople that I ever met. I told him that I wasent really looking for a car and he understood and he did not pressure me into anything. He got me the keys to take the car for a test drive and on the test drive he was very knowledgeable about the Cherokee. When we got back he talked about some of the lease options that the dealership had to offer and I agreed to sit down with him and run some numbers. The deal that Anthony worked out for me was absolutely better than I could have ever expected! I was almost committed to buy the car but some things came up that in no way was Anthony's fault. Through the whole process Anthony was patient, friendly, and more than happy to do whatever he could to get me the new car. I will return to him again when I am in a better position to buy a car.

cwienka

Aug 1, 2014

I have been serviced by Kelly and in particular service representative Dave Vrabel for over 10 years and with 2 different vehicles. In fact after having my Yukon for 10 years (which I purchased from Kelly) I replaced it with a Jeep again from Kelly knowing full well the service and dependability i would find. I unequivocally recommend both Kelly Chrysler Dodge Jeep and its service team and in particular Dave. Dave is always courteous and attentive. Whether it is for routine service or if you have a problem, Dave always makes sure my car is promptly taken care of and with minimal disruption. Its good to know you can call someone you trust like Dave. If you are looking to purchase a new or used vehicle and you want to make sure that you are treated fairly and that your vehicle is reliable then I would recommend buying a vehicle from Kelly. Thanks for all you do Dave and Kelly cars.Sincerely, Steve C

ana hidalgo

Jul 30, 2014

Mr Brian Spangler, was so helpful and friendly and easy to work with. he was able to get the best deal four me, as great knowledge and very professional.

kevison

Jul 28, 2014

Just returned to Kelly to buy our second Dodge and again had a wonderful experience. Buying a new car is often difficult, and painful, but not at Kelly! We returned to Anthony Rago because he was fantastic to work with when we bought our Dart from Kelly in March, and was just as great this time! He is fun to work with and makes the process so easy! He spent time finding the right vehicle for us and we were able to find the perfect Durango with all the features we wanted! When it came to making the right deal, Larry Beckett worked hard to make sure that we got the perfect vehicle at the right price - he's great fun and is true to his word. This truly is a sales team with integrity and a focus on their customers - I haven't seen that level of commitment in other dealerships! Love Kelly Chrysler Dodge Jeep - would recommend to anyone!

Golf2014

Jul 22, 2014

We found the staff at Kelly very friendly and easy to work with. There was no pressure. A billing error occurred after the purchase, but it was corrected quickly and professionally. We were updated regularly on what was being done to correct the error. We would buy from Kelly again.

babyywaiwai

Jul 20, 2014

great personality and customer service. great prices and willing to work with you. great knowledge and had plenty of information on all vehicles. great patience with customers.

charles.neunert

Jul 20, 2014

We were met by friendly and courteous people from the time we first stepped onto the dealership lot til we left with out new car.

Mmckittrick3

Jul 20, 2014

No hassle and very easy to work with. Would easily buy another car from Anthony without hesitation. Appreciated the professionalism and hospitality that was show to myself and my wife.

fawillis

Jul 17, 2014

We were just beginning the terrible process of purchasing a new car and not looking forward to a difficult decision time. Thinking that we were going to see Buicks, we stumbled into the Chrysler/Jeep dealership next door. Anthony Rago, our salesman, barely skipped a beat when he found out our error and proceeded to introduce us to the newly re-engineered Chrysler 200. His enthusiasm for this motor vehicle was infectious. In no time we had a good test drive where it passed most of our "must haves" for our new car. We quickly arrived at a financial agreement and the next day we picked up our new Chrysler. This is the first time, in over 45 years of purchasing motor vehicles, that we have purchased the only car we looked at! Good job Anthony!

wendy14

Jul 17, 2014

My husband and I were pleased to find the exact jeep we wanted on Kelly's lot. We were even happier when we called about it and were put in contact with salesman Anthony Rago. From the start we enjoyed his sense of humor, friendliness and knowledge of the jeep. He made our experience of buying a car fun. He did what he could to get us a great deal. We would recommend Anthony and the Kelly dealership to anyone.

MKaczynski

Jul 16, 2014

If you're looking to build a relationship with a car salesman, Jude is the guy for you! He's fun to work with, honest, and adds no pressure to the situation. My father recommended him to me after purchasing a vehicle and I want to do the same for you! Talk to Jude!

Arweaver3

Jun 17, 2014

I have purchased about four cars over the past eight years from Kelly. I have never had a problem with the sales or service department during that time. About two weeks ago I purchased a 2012 Jeep Grand Cherokee Laredo. Quite honestly I did not expect to purchase the vehicle; I was looking for information regarding pricing to better plan my budget. Before stepping foot into the dealership, I did my research thoroughly, both on my trade and the Jeep. I was working with Terrell Parker as my salesman. When I walked in he gave me a fair deal for my trade and for the Jeep. I would return to dealership the next day for delivery, I was asked to notify Terrell about two hours prior to arriving to ensure a quick delivery. I notified Terrell at about 3pm that day that I would be at the dealership at 7pm to complete delivery. I waited patiently in various areas of the dealership till about 930pm when the car was finally delivered, after signing papers, I learned the car only has one key and no floor mats. I was flabbergasted when Terrell told me the dealership could make me another key for a fee and he would personally pay for floor mats; when a new car is purchased it comes with various sets of keys and floor mats, why wouldnt a used car come equipped this way as well? Not to mention, why would the dealership ask a sales person to pay for floor mats or a customer to pay for another key to be made? Even though I was extremely disappointed it was after 10pm and I had not been home since early that morning. I left that night confident that the dealership would do the right thing.Terrell gave me Thad Taylors information and told me to call him to bring the Jeep in for a new key and to have the brakes checked. I heard and felt noise/vibration when I hit the brakes. I took a half day from work to have the noise addressed and have a new key made. Thad accompanied me on a drive around the block to have a listen, he explained that there was nothing wrong with the brakes what I was feeling/hearing was a warped rotor, which to me is something wrong routers are not supposed to be warped. He advised me to wait about a week since it was possible the rotor could un-warp itself. When I asked about the key, Thad told me that day the computers were down and there was no way they could help me. Again, I took a half day from work to have this addressed timely and to have the work completed, but nothing was done. I called back the next week to set an appointment to have the Jeep go in to have the rotors either fixed or replaced and to have another key made. The appointment was scheduled for Thursday, I had the car there on Wednesday after closing, ideally this was for Thad and his team to tackle what was needed. I asked Thad when I set up the appointment if the car would be done by 5pm that same day, he assured me it would. Thursday was filled with several phones calls regarding the work that was needed. Thad quoted me a price for the routers, I was stunned, and why would I have to pay a price for anything on a car that I was just delivered the week before? I held my tongue when Thad told me I was to call my salesman to see if the dealership would pay for it. When I called Terrell he assured me that he would take care of it. Which to my knowledge he did until 3pm when I had to call Thad to ask for the status, he told me that the service department could not find the locking key for the nuts on the tires, I am thinking at this point this a Jeep dealership!? Why on earth wouldnt there be another key somewhere? I told him that the key for my car was in the glove box inside the owners manual. Thad told me that my Jeep would not be ready that day, when I told him how much of an inconvenience that was, his response was that I could pick up the car and make another appointment later. I have never been more disappointed with Kelly, at least up until that point. Friday, day two, service had my newly purchased Jeep, I received a call first thing that morning. Thad explained that they found my key lock and they could re-surface my routers, this would stop the noise and the vibration. When I asked about the key, I explained that Terrell was offering me a discount to have it made, Thad told me to call Terrell to confirm the amount of the discount. I asked Terrell to call Thad to work everything out; I was tired of feeling as if I were in the middle which is CLEARLY where the customer never belongs. I waited anxiously for someone to call me to tell me when it was done, I never heard anything. When I called Thad back he confirmed it would be done by about noon. I came in paid for the key and walked out. My patience was wearing extremely thin and I didnt want to release my frustration on someone who didnt deserve it. Walking out to my Jeep and driving away, I couldnt see out of the rear view mirror, the compartment in the trunk was tied up and the spare tire was exposed. When I unhooked it to close it, there was an aerosol can of refresher rolling around. I felt that this was extremely inappropriate.The day after all this, Saturday, I started hearing a loud screeching noise coming from my brakes, my emotions ran so high I was shaking, with disappointment, anger, and mistrust. When I called the dealership that morning, I left a message for the service department. When I received the call back, I wasnt even addressed by name I was asked to just call in Monday morning. I had the noise looked at and fixed by my mechanic that day, since the dealership clearly didnt wish to be burdened by my concern.I have never felt more devalued as a customer. My time was not considered any of my recent transactions with Kelly sales or service. My newly purchased vehicle was there for two days longer than it should have ever been, and I had to pay out of my pocket for both an additional key and floor mats. Working in customer service I know how important it is to express how you value your customers, to ensure they stay customers for life. This experience has blackened those previous years of a satisfied customer relationship. I am not sure where the ball dropped in my experience, all I can tell you is the end result of this transaction is an extremely disappointed and unsatisfied customer. I am not feeling confident in Kellys integrity at this point, from a service and sales stand point. I sent this same note to the service manager Dan Moyer and have yet to receive a response.

frazier2

Jun 16, 2014

Dave Vrabel has been my contact with Kelly service for the past 6 years. Although Kelly has serviced my vehicle since purchase, years of experience has made me weary of "dealer service" as I always felt they pushed unneeded service. With Dave, I always get an honest assessment of service due and have never felt "taken advantage of" with any dealings. I generally am in and out in short time and appreciate that kind of attention.Mike Frazier

shubz

Jun 12, 2014

Purchased a used Jeep. Had to return the Jeep in one week because of the battery. New battery and work cost me over $300. Then was informed of broken gaskets, estimate over $500. Brakes are worn, transmission is funky and black tape was put on to over up a rust spot. I will nor my family ever purchase a car from this group. Manager never returned any of my calls or emails.

Honest Person

Jun 11, 2014

I am just finishing a successful vehicle lease and wanted to compare new lease options at local dealerships. Kelly Mitsubishi's staff offered a great alternative and Kelly Buick's staff did an outstanding job to make me comfortable and fulfill my requests for a lease option, and both did it in not time at all. I was, however, very disappointed by the poor staff at the Jeep dealership.

kd3211

Jun 9, 2014

I had an emergency service for my daughter's jeep on the day she was supposed to drive 5 hours to her new job in another state. I was so worried the car would not be safe for her to drive, plus not allow her to leave on time. I was rather emotional and upset, but Dave was wonderful. He could see I needed the car to be done, got it into service immediately, and gave me updates as I sat in the waiting room for 4 hours. He was kind, thoughtful and did an absolute wonderful job dealing with servicing the car as well as calming me down. He is to be commended and highly prized by your company as an outstanding employee and human. I highly recommend him and your service department. Many thanks, Karen

Mixa4

Jun 4, 2014

Anthony made the experience on purchasing another lease easy and enjoyable. He was extremely friendly & personable. He knew exactly what we wanted & the price range and made it happen. It was a pleasure dealing with him. We will definitely be returning and asking for Anthony.

Debbie

Jun 2, 2014

My husband and self have all ways bought buick too me it is the best car on the road I have been with Kelly the sale person have done great for us and I thank them for their concern and help. Debbie Bethel

Jeffrey

Jun 2, 2014

I rarely go to the dealership and do my own oil changes and automotive work. I felt the value of your service was great and will be back if it remains the same.

Robert

Jun 1, 2014

The recall work went well, but they can not seem to find anything with the driver side seat, it is moving around. this is the second time I had it down for that. Don't know if it's the seat housing or the pads in the housing.

Cathy

May 27, 2014

The over all experience was good. All the people in the service area are very nice and the salesman make a point of checking to see if there is anything you want

Dianna

May 24, 2014

We were greeted very quickly and professionally, the work order was written up promptly by Eric and he showed us to the waiting room, the car was serviced, State Inspected (Free) and washed in a very timely manor and we were on our way. This is a very pleasant Dealership to do business with.

Debbilee

May 17, 2014

Very personable & hard working group of people. Stan was outside waiting to greet us with the car I picked out parked & ready to be test drove.He knew everything about it & was very helpful with any questions I had. They got me a fantastic interest rate & an affordable payment. When I am ready for my next car, I will be making the 11/2 hr drive to Kelly for sure!

Dennis

May 16, 2014

I came to Kelly GMC because I was not treated well by STAR GMC. Kelly is most pleasant to deal with from the beginning to the end and I look forward to doing more business with them in the future. Sincerely, Dennis

Martin

May 16, 2014

My GMC Envoy was in for repair at the bodyshop. Not only did they perform the repair but they valet the vehicle and it was outstanding.

eridley

May 16, 2014

Bruce and the entire team at Kelly made our buying experience enjoyable and hassle free. I was very nervous as my last car buying experience did not go well. Bruce patiently and knowledgeably addressed all of my worries and concerns. He directed my husband and I toward the right car for us. We are very happy with our new Dodge Avenger! Bruce's professionalism, friendliness, courtesy and knowledge made this a very positive car buying experience. We highly recommend Bruce and Kelly Car and Truck to anyone looking to purchase a vehicle.

Bonita

May 15, 2014

Waiting area is very comfortable. Enjoyed a hot cup of tea while I waited during the oil change. Thanks for the free wi-fi as well!

Frederick

May 15, 2014

IN HAS BEEN GREAT FOR THE PAST 15 YEARS. NEVER ANY PROBLEMS THAT COULD NOT BE HANDLED. EVERY ONE ALWAYS PLEASENT TO DO BUSINESS WITH. FRED TREBY

jinrams

May 13, 2014

Once I arrived at the dealer, I saw the car I wanted parked ready for me to look at. Stan was the first one to greet me and he is a really well manner and experienced sale associate. Went for a test drive, everything was awesome. The whole time I was there it was great and the employees there were friendly. The finance guy name John was awesome because he took his time looking for the lowest interesr rates for me. I will definitely let friends and family know about this place.......

jnorberto

Apr 24, 2014

Wouldn't come back to get a car here. Went through 2 used cars, false documents, and a bunch of other headaches.. Bring someone who understands paperwork, contracts and cars! Trust me.LOOK OVER EVERYTHING!

rrebimbas

Apr 23, 2014

Jude & Brian were awesome! They worked the numbers to get us in to our dream car and were very friendly and down to earth. We had a great experience and we would definitely recommend them to everyone. Thanks again Jude &Brian I am in love with my Wrangler.

Ddbanko

Apr 22, 2014

The staff and our salesman went above and beyond to take care of us they not only put us in the vehicle of our choice bu they worked very hard to make the payments affordable

JBGracing

Apr 22, 2014

I took my Jeep Cherokee in for an engine replacement. The work was done in a timely manner and at a competitive rate. Jim the service advisor kept me updated on the progress throughout and was easily accessible if I had a question. I was very satisfied with the quality of the work.

Mark

Apr 16, 2014

I always have a positive experience each time I visit the dealership, either for service, maintenance or warranty work. Personnel are friendly and great to deal with.

Richard

Apr 16, 2014

My experiences with you're service department are getting better and better each time I go. They have so far kept me right up to date with my service schedule and want to expect in the future. This is very important to me. Gives me peace of mind.

hollajg

Apr 14, 2014

This dealership made me the happiest person in the world. I always wanted a Dodge Ram truck and today they made that happen for me. I am very satisfied with the customer service and the sales person that worked with me (Anthony Rago). My ratings for the questions above are all great because everything was great about this dealership including the people working there.

Stephen

Apr 12, 2014

SERVICE WRITER COULD NOT DO ENOUGH FOR ME. CALLED EVERY DAY TO LET ME KNOW WHAT WAS GOING ON WITH MY CAR . THANKS TO HER!!!!!!!!!!!!!!!!!!

Ddbanko

Apr 12, 2014

We had a great experience with Kelly ll the sails and finance people were friendly and great we will pass the word about Kelly chrysler ,dodge and Jeep thanks for the great experience .

Justingrim

Apr 9, 2014

Well overall I had a very good experience. My salesman Robert Crail did an excellent job showing me the vehicles I wanted to see and explaining the different options. So once my wife and I decided on what vehicle we liked, Robert once again moved the deal right along and didn't waste alot of our time, which we greatly appreciated. So now the whole deal is made and all we have to do is get the paperwork done and out comes the finance guy Brian Reichenbach. At first Brian seemed fine, then he comes back with all the extras, warranties, gap insurance and so on. Where i realize this is part of his job, he does not need to get angry when I state that I'm not interested. After I stated that he continued to go on to the next thing and I once again stated the same thing. Then after a few words were exchanged between him and I where I explained that I still have 4 years 60,000 left on the warranty. He gets up and storms away while saying "well somebody traded this car in for a reason" which if I would not have known the prior owner leased it, would have led me to believe there was a problem with the vehicle that I was purchasing. At that moment I was ready to leave, but my wife really liked the vehicle and my orginal salesman was great. Oh yeah forgot to mention after our little dispute Brian Reichenbach sat down talking to a co-worker while holding my paperwork up for atleast 1 hour. So where I would recommend this dealership, If I buy another car from there, I will make sure that Brian Reichenbach has nothing to do with any of my transaction.

lovingdiamond

Apr 8, 2014

looking for a buick again I have dealt with Kelly Buick in the past so it is the first place I went for a car and Owen was very helpful and friendly did not find what I wanted but I will be back

trustee13

Apr 8, 2014

We went looking for a new car and Owen Lipsky was our salesman. He was friendly, courteous, and my husband liked his honesty. We had looked at several places but found Owen to be the most honest sales person. Genie & Larry

tmatula

Apr 4, 2014

I've purchased a number of cars over the years, both new and used, and this was by far the best buying experience to date because of Jude. His genuine personality & knowledge of cars made me feel like I was making the right choice. Jude had my best interests in mind and fought to get me amazing upgrades and finalized a deal that I know wouldn't be possible anywhere else. Thanks again Jude! -Tim & Lynn

Pat728r

Apr 4, 2014

Jude was extremely helpful with the selling process. I wasn't sure if I would even be able to afford a car with my financial situation, but Jude made it happen. He answered any and all questions I had and made the process very simple. I would recommend him to anyone looking to purchase a new Jeep.

manorboy77

Apr 2, 2014

Don was very helpful on getting me into my Jeep Grand Cherokee. That's what a car buying experience should be like. Thanks again Don for all your help!

James

Mar 25, 2014

I had a leak on my vehicle on a Friday night and called and asked if I could bring in on Saturday am. They said they would take a look. They were able to fix my problem that day.

snake1962

Mar 23, 2014

Just want to give credit where credit is due. Your service manager Dave Vrabel is an asset to your business. I bought my 2008 GMC Sierra pkup new from your dealership. I have dealt with Dave since then. [By choice]. He is a big reason I have my truck serviced at your dealership. I live in central New Jersey and my warranty has long expired, but people such as Dave keep me making that trip for my truck service. Dave is a very professional, honest, and polite, easy going man. He explains everything to you ahead of time, pricing and work to be done on your vehicle. He also has worked with my schedule which is a big help due to my work and traveling times. I just wanted him to be recognized for all that he does. I'm sure you don't get many nice reviews people are always quick to complain, but don't take the time for a kind word. Anyway I just wanted you folks to know you have an all around genuine employee working for you. I also want to add that your dealership in general has been a wonderful place to deal with. I've been to the GMC dealers here in N.J. when I was looking in 2007. Lets just say they don't compare to your dealership. I went online put in what I was looking for and the rest is history as they say. So again hats off to Dave Vrabel and the rest of your employees. From Debbie at the desk answering the phones, to all the folks I come in contact with when I"m there, service, sales, and the mechanics. They are all an asset to you dealership. Thank you. Sincerely, Katherine Barnish ,

Priya

Mar 21, 2014

Eric Keller the Consultant was friendly, approachable Gentleman, he update by phone every development of scenario of the situation, overall satisfied & Excellent Customer Handling,

Jevison

Mar 20, 2014

One of the best car buying experiences ever. Very patient with a picky customer, even stayed 2 hours past closing. No problem with test driving multiple cars. Thank you Anthony.

GMClover08

Mar 19, 2014

I bought the vehicle new and was given Dave Vrabel as my service Rep the 1st time I came for scheduled vehicle maintenance. He took the time to introduce himself to me and explained in detail what the vehicle was due for according to the mileage and made sure I understood completely. He explained the costs so there was no surprise upon completion of the work and gave me the opportunity to ask questions as well as explain in detail his answers to me to my satisfaction. I was always treated with respect and made to feel comfortable, like one of the family if you would. Dave has always gone the extra mile for me on anything I questioned and ruled in my favor if anything I felt was unwarranted to me. I have been coming here for over 5 1/2 years and specifically have done all my service work through Dave Vrabel, as I have a trust factor with him. He is very knowledgeable on vehicles and specifically the service/maintenance that they require. I have owned a lot of vehicles in the last 40 years and had services performed on them with less than satisfactory results in numerous cases, sometimes requiring more than one return visit and also more of my hard earned money as parts changing was done rather than the correct repairs. I have never had a repeat of that nightmarish experience since I have been dealing with with Dave Vrabel at Kelly. I will continue to go to Kelly to purchase vehicles in the future as I intend to make a purchase in next 6 months so long as I know Dave Vrabel will be involved in overseeing my service/maintenance needs on my vehicle. I am extremely happy to work with Dave. I don't know that I would continue to buy or service here without Dave being in charge of my vehicle needs. Done the first time every time to date. Thanks for assigning him to me to take care of my vehicle. He should be recognized for his work ethics. Regards, Joe Trumbauer

msdelgado

Mar 18, 2014

This was my first visit to Kelly Chrysler, my car started making a loud squeaking noise all of a sudden and this was the closest shop. It kind of scared me so I didn't want to drive it any further to the shop I normally use. Well, let me tell you, I will be using Kelly and asking for Mr. Dave Vrabel from now on! Dave was pleasant and greeted me with a smile which was what I needed because I was a nervous wreck about my car! He assured me that they could get me in right away with no appointment and offered me a shuttle ride home so that they had time to find the problem. I was only home for a short while when Dave called to say my car could be fixed and back on the road right away! It only needed a minor part replaced. I was surprised at how reasonable the bill was and how great the service was at Kelly! I got a ride back in the shuttle and when home feeling great! Kudos to Dave and his mechanics for fast friendly service and totally affordable repair that I was afraid was going to be big bucks and time without my car! Thanks Dave and thanks Kelly Chrysler!

Sandra

Mar 17, 2014

I feel they only recommend work that should be completed. Work is done on time and at the estimate provided.

Michael

Mar 14, 2014

The service part of the visit was fine, but the limited shuttle service hours makes me very concerned about being able to schedule future service through Kelly.

ducttapeprf

Mar 3, 2014

I had a great experience with the Kelly automotive group. After shopping around online for a few weeks, I found a used car listing from them that was perfect for my budget and needs. I drove up to look at the vehicle that night, and ended up driving home with it :). It was refreshing to have a car buying experience that wasn't a painful nightmare, like I had with a previous local dealer. I have recommended the Kelly group to family and friends that were in the market to buy, and will continue to do so.

frankclokey

Mar 3, 2014

This is my second vehicle purchase from Kelly Jeep, and again a great experience! I worked with salesman, Stan Judd and Manager, Larry Beckett. Both are friendly, professional and work hard to give you the best deal. There was no over selling or double talk that usually makes the car buying experience a bad one. Overall, a great experience and price! I highly recommend the dealership, and specifically the individuals that I worked with.

Richard

Mar 2, 2014

Friday morning I discovered that my front tire was rapidly loosing air. I immediately called and they told me to come in that afternoon. By mid-afternoon, I was on my way and my tire was fixed. Talk about peace of mind. Thank you.

Schroettner

Mar 1, 2014

Jude was extremely pleasant and personable. We had one minor stumble during the process of purchasing the vehicle. The original offer for financing was for 2.99%. I informed Jude, and subsequently Brian, that I was aware of the current Jeep special financing rate of 1.9% for 60 months. They at first attempted to provide an explanation for the offered rate without acknowledging that Jeep did in fact have special financing. I insisted several times that they look into the special financing before they agreed. Brian later indicated that he may be able to obtain an even better rate for us than the current Jeep special financing (basically admitting he was aware of the special financing). Ultimately he did obtain a better rate for us, however had we not know of the special financing we would have been given the increased rate for no reason. It is recommended that financing options be clearly stated. There is no reason not to inform customers of any potential special financing, other than trying to make additional monies for the dealer's preferred lenders (at the expense of the customer).One item is outstanding regarding our new purchase, it is anticipated that Jude will be getting back to us shortly. During our first visit at the dealer, and ultimately the day we decided to purchase the vehicle, my wife Maria indicated she had only one "must have" item which was a Navigation system. Jude had indicated that the vehicle we were looking at, and subsequently purchased, had Navigation. The next day when we took delivery of the vehicle he apologized and noted he had made a mistake and the vehicle was Nav "ready" and did not have Navigation installed on it. He indicated we would need to purchase the install, at full price, if we were interested. I requested he look into what could be done to provide the install to us since he admittedly indicated he made a mistake when noting the vehicle had it, not to mention we had just spent $40k + on the new vehicle and we had also provided a very simple/smooth sale for both him and the dealership (there really was not much he or the dealership needed to do to make the sale since we basically knew what we wanted when we showed up). We are hopeful that this will result in an amicable solution. Regardless of the few minor "bumps" during our experience we would still like to thank Larry, Jude, and Brian for what was a pleasant transaction and one which we hope turns out as an overall satisfying experience.

clmayo

Feb 23, 2014

I was visiting relatives in NY and was on my way home when the starter went in my car. I live in MD and when I made it to Allentown I was afraid to drive it any further. It was late Sunday evening so my son and I stayed in a hotel and waited for the dealership to open. I talked with Dave and he gave me the number for the towing service and suggested that we would be more comfortable waiting at the hotel and he would call me. When he called me he explained that it was my starter and that the part would not be in until the next day. I explained to him that I had already put our suitcases in the car. He was extremely helpful in getting our suitcases back to us with the courtesy driver and by 11 am the next morning the courtesy car was back to pick us up where I met Dave. He drove my car right up to the front door and my son and I were back on the road, and shortly after returning to my hometown Dave gave me a courtesy call to make sure I made it home safely and had no other issues with my vehicle.

Marvin

Feb 22, 2014

SERVICE IS ALWAYS GREAT at KELLY.....USED ANOTHER DEALERSHIP WHEN I MOVED TO LEHIGH VALLEY FOR MY 2007 ENCLAVE....NOT SO GOOD....MOVED TO KELLY AND HAVE HAD EXCELLENT SERVICE SINCE.....SO GOOD I BOUGHT ANOTHER ENCLAVE LAST YEAR....

jgel9907

Feb 15, 2014

This was by far my best car buying experience, ever. My salesman Anthony Rago was amazing. He went above and beyond to find me the perfect truck. He was courteous, understanding, knowledgeable, had patience, and always in contact with me. I would recommend him and this dealership to everyone. I would buy here again and again. I couldn't have had a better experience. The financing was just as fantastic. I felt like I wasn't just a sale, but felt that they cared. Spectacular dealership, and awesome salesman!!! If you are looking to buy a new or used vehicle, go there first. You won't be disappointed or have any regrets.

CharlesSmith1

Feb 14, 2014

We went there looking for a dodge but when we saw the price of the jeep it made us take a second look. Now after driving that Jeep Compass this winter, I can tell you I am really glad we went with that Jeep. It has been such a bad winter with all the snow. I have to say that I am super confident when driving this car in the bad weather. I love the slap stick and hardly need to put it in four wheel drive when using it in the snow. We also like the leg room it provides in the back for our long legged sons. So, thanks Stan for being so friendly and patient with our test drive and decision making process. My mother-inlaw loved our jeep and decided to purchase one herself. When looking for our next car purchase, Kelly will definitely be first on our list. Thanks again. Sincerely, Marilyn Smith

cl1971

Feb 14, 2014

Owen Lipsky was excellent at "holding my hand" as a single mom buying a used vehicle for my son. After some local research, I discovered that the car was priced extremely fair. Our deal was a positive experience and again, Owen made this possible. I would recommend this dealership to family, friends and intent to buy my daughters first vehicle here as well.

Peter

Feb 12, 2014

I was completely impressed with the warm and professional atmosphere; everyone I met was welcoming, engaging and helpful. Your team's liking for their job and for each other is obvious in their interactions with customers. I didn't even feel like a customer, in the sense of being there to buy something. I felt like I was with people who wanted to help me, not sell me something.

Les

Feb 10, 2014

Have a brand new Buick Encore. having computer screen errors. everyone took the time to check issue and correct and make sure everything was working as it should. sales person also went over computer screen to make sure proper things were checked off on screen to work.

Schweyer

Feb 8, 2014

Don Prior went above and beyond to make the car buying experience as easy and as friendly as possible. He was extremely knowledgeable about the vehicle, was fair in negotiating the price and very helpful when it came to processing the lease documents. I would strongly encourage anyone to visit Don.

ronstan

Feb 5, 2014

I want to pay special attention to Dave Vrabel, one of the service writers at Kelly. I have always returned to Kelly for service because of the sincere attention Dave pays to my needs/requests. I have used Kelly service even for Jeeps purchased/leased from other dealers, because of Dave. Dave always has reacted quickly to my (seldomly-needed) embergency repair requirements. I look forward to a continuing customer relationship with Dave in the future.

Lmignano

Feb 2, 2014

The Kelly team was a pleasure to do business with. Robert Crail was able to accommodate my needs and quickly got me into the Jeep Patriot I was looking for. Great staff!!

Marvin

Jan 31, 2014

Eric is great! Worked me in with no appointment, found the problem, and fixed the problem in less than 2 hours! Thanks

khshaw

Jan 30, 2014

My husband and I met with Matt in hopes of purchasing a new Suv. We told him the things we were looking for and our price range and he found us exactly what we were looking for. We drove away the same night in our dream car. I would recommend this dealer and salesman to anyone interested in purchasing a new or used vehicle.

Craig

Jan 28, 2014

Visit was just for the normal oil change maintenance procedure, but it was done in great time compared to past experience which at times I felt was too long.

Jeffrey

Jan 28, 2014

Thank you to the service department for solving the problem with my 4 wheel drive to 2 wheel drive switching problem. The truck is now running fine. thanks again .Jeff Drake.

Marianne

Jan 28, 2014

I had to bring my Chevy Cruz in because of a recall. They gave me an appointment the next day. I was in and out within an hour and a half. Service is always good and they always wash your car as an added bonus.

cmcgilloway

Jan 27, 2014

Our purchasing experience was exceptional at Kelly Jeep. Starting with our salesperson, Anthony Rago who was professional, knowledgeable and personable throughout the entire process followed by Brian and Larry. I would highly recommend this dealership to anyone.

bobbier81

Jan 24, 2014

This is the second car we bought at Kelly and are very happy to deal with Robert Crail. He has a great personality and makes the car buying experience a good one! We have recommended this dealership to our friends and family and will continue to say nothing but good things about it! Thank You

buick2008rr

Jan 21, 2014

Dave has been a great help since I bought my car in 2008. very thourough and considerate and willing to explain in laymans terms what is happening

ckysarah

Jan 10, 2014

Anthony had such an awesome personality right from the get go, so friendly. Very personable. He asked what I required from my car, I gave him only 3 things to work with(black, AC, power windows) he said he thought he had something I'd like...he was right, I couldn't say no(even my dad liked it)...and he worked with my budget. I would totally recommend kelly and Anthony to any of my friends and/or family

qtownmom

Jan 9, 2014

I had a great experience at the dealership. The sales manager greeted us in the parking lot, the internet sales manager made a point to check in on us several times while we were there, and our sales consultant, Travis, was great. I felt very comfortable there.

nanbhl

Jan 2, 2014

Anthony is a great salesman he did not push for a sale we didn't know what we were looking for he showed us a couple of cars& then he said he wanted us to look at this chryster & we knew this car was for us. he has a great personality . if we were to buy another car we would want Anthony to help us Gordon & Nancy Repsher

Delaney1998

Jan 1, 2014

Joe Kuhns was fantastic! He listened to what I wanted and made it happen! Excellent service. I would recommend Joe to anyone. Kudos to Joe!!

ghall4

Dec 22, 2013

The overall rating is GOOD for the sole reason that Jesse Heimbach intervened and was outstanding! To be honest, the sales and service department experience were less than satisfactory. The vehicle we purchased had front suspension issues that surface just three weeks into the purchase. The initial treatment from the sales and service staff given our situation was not very friendly and required additional effort and prodding on my part. Jesse intervened and delivered outstanding customer service and managed my experience for the rest of the way until the matter was resolved and we were satisfied.

katvassa

Dec 11, 2013

After just having my car totaled in an accident, Rob was very helpful and made me feel at ease with the entire experience of purchasing a new car from beginning to end.

Kenandellen

Dec 7, 2013

We own two Jeeps, both of which we're bought at Kelly Jeep, and Dave Vrabel has always been our service writer. He is always neatly dressed and very polite. He has always helped us with any problem and unfailingly returns our phone calls. Dave is a big part of why we deal with Kelly.

howardjamesmarsh

Dec 6, 2013

I entered without a clear understanding on what service items I was due for. Dave explained, in details I could easily understand, the items that were on my next scheduled maintenance interval and how they would be important during the winter driving season. Dave gives a friendly vibe that says, "I'm here to look out for you and your vehicle needs." I never felt that I had to be in a "cautious" or defensive state of mind to assure I was not being "pressured" into more service - and more costs - than was appropriate. Dave carried on with conveying a strong sense of trust that has been the hallmark of my services dealings with Kelly Automotive since 2006.Also, Don Pryor, who was my sales representative when I bought the car, always follows up to assure that my initial sense of satisfaction is still there today.Everyone I have dealt with, including the body shop, service techs, and even the courtesy shuttle driver, work hard to give an experience that will keep me coming back with a sense of trust.A lot more than 25 words, but I could just not contain my enthusiasm of having my needs met well above my expectations.Jim MarshAllentown, PA

mike8710

Dec 6, 2013

They all went out of their way to make me a deal that I liked and ended up staying past the end of their day.

ltlookalike

Dec 5, 2013

My experience at Kelly Ram was pleasant and satisfying. I was greeted by Rob Crail . I explained that I am shopping for a full size truckand that I would be looking at Chevrolet and Ford after he shows me a new Ram pick up.Rob showed me the Ram 1500 , and than walked me over to a 2014 GMC , and explained that the GMC was the same truck as a Chevrolet.After 1 week of phone calls , and e-mails that Rob patiently answered we were able to make a deal.I am very happy with my new Ram truck and my buying experience was pleasant.

BenPongracz

Nov 30, 2013

Yesterday, my wife and I were looking for a used mid-size SUV. Kelly, was the second dealership we went to that day, and Joe was the first salesman who had time for us, despite how early it was. He showed us the two vehicles we were interested in right away without bothering us about paperwork until we were more interested in the cars. He was very personable, honest, and highly knowledgeable. At the same time, if he didn't know the answer to one of our questions, he told us so instead of making something up. He was laid back and focused on our needs without pushing us to make a decision. He didn't try to keep us from leaving so we could shop around, but of all the salesman we dealt with that day, he was by far our favorite and in the end, it wasn't just the car that drew us back to Kelly. When we were ready to buy the Outlander, he made sure we got the best deal on the car, stayed late that night to finish our paperwork and help my wife set up her bluetooth, and even called the next day to make sure we had everything we needed. Joe went out of his way for us from the moment we walked in the door, before we even decided to buy anything, to after our purchase was made and he had already earned his commission. We will definitely be coming back here and recommending this dealer to others!

lab27

Nov 22, 2013

Dave took car of all my service needs and answered all of my question. Would go back again to see Dave and the Kelly service department.

Tferg

Nov 21, 2013

The service was great. I like that I can go online and make my appointment.With life so busy, sometimes it hard to get a minute to call and make an appointment .My car was serviced in a timely manner and clean when I picked it up.

twothemax

Nov 20, 2013

I have owned Jeep Grand Cherokees since 1998 and have always had Dave Vrabel as my service rep. He is always professional yet friendly, very knowledgable; keeps me updated regarding wait time. I consider him an asset to making kelly a top service center. Helen Toman

yvanymra

Nov 20, 2013

Purchasing a new car can be a stressful experience however, the car buying experience at Kelly was just the opposite, primarily due in no small part to the sales team. After looking at a few of the Jeep Cherokee's on display inside and outside of the dealership, I was approached by Anthony Rago one of the sales consultants. His sincere interest in helping me select the right vehicle as well as his knowledge, professionalism and overall concern were key elements in my decision to purchase a car from Kelly Chrysler Dodge Jeep Ram. Along with Anthony, Larry Becket Sales Mgr while making every effort to accommodate my buying needs, managed to make the negotiation phase of the process stress free. In closing I would like to mention Brian Reichenbach who also reflected the professionalism of this team when presenting the various payment options in order to complete the buying process. Great Job!

OH86

Nov 20, 2013

The entire staff at Kelly Chrysler Dodge Jeep RAM was very helpful and welcoming. We worked most closely with Brian Spangler. Brian was very knowledgeable about the new model Cherokee we were interested in. He was very accomodating with multiple test drives and was able to get a us a vehicle that met all our needs at a price we were happy with. Dealing with Brian and Kelly made car buying an stress free and enjoyable experience.

Stangojj

Nov 19, 2013

I have been a Kelly Jeep customer for 22 years and purchased 5 Jeeps. I am a loyal customer because of the Service Dept, and service managers like Dave Vrabel, who is very customer-focused, knowledgeable, and consistently looks out for the customer. I intend to purchase my 6th Jeep from Kelly in January, and am sure Dave will continue to provide the excellent service for it as well.Jim Stango

sjbhunt

Nov 18, 2013

This has been by far the most memorable car purchasing experience I have had so far. Anthony and I immediately started off with a love hate relationship....I hated car salesman and he loved customers. I dreaded going through the motions of purchasing another vehicle at a dealership since most dealers make you feel like just another customer walking through the door. Anthony's friendly, outgoing personality kept us at the dealership, he was not going to let us leave until we made a purchase with Kelly. Larry Beckett took the time to sit with us to explain the leasing options and patiently give us the pricing we were looking for. Anthony, Larry and Michael went out of their way to make us feel like our business was very important to them. I walked away from Kelly a very happy customer feeling like part of their family and also walked away with a Grand Cherokee Overland. The guys at Kelly ROCK!!!! You won't see that last of ME! I will definitely recommend my family and friends to purchase with Kelly.

quiltersee

Nov 18, 2013

Don met our needs for a late model used car with acceptable mileage and price. He did a lot of research before our initial meeting and was not satisfied until we were happy with what he offered. We got a fair trade in value on our 2006 Suzuki and would definitely recommend this dealership to others based on our experience.

Mbodn

Nov 14, 2013

My Jeep Grand Cherokee was at Kelly for a computer problem, for which the part was back ordered. Dave Vrabel did a great job of keeping in touch with me, helping me with a rental and being very patient with me until the part finally arrived and was installed. The mechanic worked very hard, also, to diagnose what was apparently an obscure problem.I have had other service concerns covered by Dave, and truly appreciate working with him!! He is certainly a credit to Kelly Jeep!!

Ccbggio423

Nov 12, 2013

We were buyers from out of state and Brian and the team went totally out of their way to make the buying process seamless!!! Very happy with our experience.

HarryWood

Nov 11, 2013

I have been using this service center for the past 13 years and Dave Vrabel is the primary reason. He is outstanding in customer service.

JodiF.

Nov 8, 2013

Brian Spangler was very helpful and friendly. I received a good price for my trade-in without having to go through any of that annoying back-and-forth craziness. I would definitely recommend this dealer location to anyone interested in purchasing a vehicle...and ask for Brian Spangler to be your sales consultant. You won't be disappointed!

wfullton

Nov 8, 2013

After visiting several car dealerships in the area, unable to find exactly what I wanted, I went to Kelly. I was quickly greeted by Anthony, and he immediately began showing me stock that matched the truck that I wanted. He thoroughly explained benefits of leasing and buying, and helped walk me through the trade-in and lease paperwork. Brian worked with me on financing, which was actually a painless experience. He even went the extra mile to work with me on protection options. All of the staff I spoke to were very polite and professional, and the dealership has an excellent lot with many quality vehicles in stock. I would absolutely recommend working with Kelly, and Anthony and Brian specifically, when looking for a new vehicle.

truckerswife

Nov 5, 2013

I and my 2 children stopped at Kelly looking for an SUV. We were approached but Robert Crail who was a gentleman from the word hello.I knew that I wanted an SUV , but was not sure exactly which make or model that I preferred. Mr Crail let me drive 3 of them , and was more than patient as he took the time to show me every model. In my past experience with sales people they have tended to becomepushy , and more than impatient when you do not say yes right away, but this was not the case with Robert. After we selected the Jeep of choice Robert showed me what he referred to as the vehicle report card. He actually made me copiesof the report to show my husband. Two days later I , and my husband returned to Kelly ,and Robert re showed us the Jeep , and made my spouse drop his guard to the point where he was actually laughing and joking with Robert. I am happy with my Compass , and plan to drive it for a long time. Thank you Robert.

Bkulp

Nov 4, 2013

A great experience with Anthony .. Shopping for a vehicle isn't a favorite thing for me , but very honest,friendly,fast service .. Would highly recommend this dealership. Very happy !!

DesireeAndes

Nov 1, 2013

Upon entering the service bay and entering the service department, I was greeted warmly and tended to promptly. While checking in, I was informed of the services being rendered as well as a recall they were fixing while I was there. I was given a approximate wait time of 45 minutes and proceeded to sit down in the waiting area (after being offered a beverage). Approximately 20 minutes had passed and I was approached by Dave Vrabel who informed me that my vehicle was ready to go. He spent the time to address what was covered with my car during the visit, allow me to ask questions, as well as to extend his personal business card if I had any questions or issues after I left. Thank you Kelly service team and Dave Vrabel for making what is usually a headache a very nice experience.

DEBBIEHEINLY

Oct 31, 2013

My experience with Kelly was extremely accommodating. Our sales associate was friendly and knowledgeable. I was interested in two different vehicles and she was helpful in educating me on each so that I could make the best decision based on my wants and needs. Purchasing my vehicle was quick and painless and I am grateful!

heinlyd

Oct 31, 2013

The salesperson who worked with us to buy our car was very knowledgable about the cars that we were interested. She was friendly and outgoing but not at all pushy. She told us the facts about the cars and helped us to make an informed choice about what we wanted to buy and what would be the best car for our needs and preferances. I normally do not enjoy the stress of car shopping and often feel pushed into buying even if I'm not sure that the car is really what I wanted, but thanks to Kara and other staff that helped us, my experience was very pleasant.

monkeyshine1

Oct 31, 2013

My recent car buying experience at Kelly Chrysler was wonderful. My salesperson Kara, was professional, courteous and extremely forthcoming. Buying a car has never been at the top of my favorite things to do list. Thanks to this recent experience that has changed. I will definitely recommend this dealership and most certainly this salesperson to my family and friends.

thatsevolution

Oct 31, 2013

I visited the Kelly automotive store in Emmaus, Pa. Kara was very attentive, and knowledgeable about the jeeps I was interested in. It was a pleasure to work with her and I will certainly refer her to my friends, co-workers and family.Thank-you!

louiemaria

Oct 30, 2013

My experience at this dealership was excellent! Went there with my wife to explore a few options for her. Our salesman, Kara Mercado was very helpful and she took the time to show us many makes and models. She let us take comfortable road tests and she was very professional. Kara really took the time to explain to us all of our options. She was extremely patient and spent a lot of time with us. Even though we did not buy a vehicle at this time, we look forward to doing business with you in the future.

BROOKBROOK

Oct 27, 2013

i entered the dealership was greeted by salesman anthony, i explained what i wanted . anthony was very knowledgable of the product line up and put me in the vechile i was looking for , anthony is a rising star in that dealership i would recomend him n the dealership 2 friends n family

jeep1218

Oct 25, 2013

Dave was very helpful, courteous, and respectful of my time. The work was done correctly the first time. The customer waiting area was clean and comfortable.

daleweber

Oct 24, 2013

I purchased my Buick Century new July 2001 from Kelly Buick which is now Kelly Chrysler Dodge Jeep Ram. Since then they have performed all my Service reguirements very satisfactorily. I am most thankful for the couteous, friendly and expertise advice provided by your Service Manager, Davi Vrabel over these years. He has taken excellent care of me on every occasion. It is because of this work ethic I will continue to be your customer.

gengaro

Oct 24, 2013

We had brought our towne & country in for a coolant leak on a Friday morning and spoke to mr mullen in service and he welcomed us to the dealership.We saw that it was very busy and mr mullen assured we would have our car back for the weekend,with that he got us a ride home andwithin a few hours had called us with an estimate,,,,,we gave him the ok to repair the coolant hoses,he called as promised around two pm and sent the shuttle to pick us up,when we arrived at the shop we let mr mullen know that we were treated incredibly well and we picked up our vehicle.Thanked him for his help and we would be back soon. Thank you Jim MullenVictoria

skip37

Oct 24, 2013

Dave always is concerned that everything was done correctly and is interested that I am satisfied with what has been done. Dave does a good job of explaining what has been done.

alley495

Oct 23, 2013

I just wanted to mention how great the service department is. My check engine light came on my jeep while I was doingerrands with my two kids the other day. So i drove my jeep to Kelly but it was late in the day and thetechnicians were gone for the day. This was the first time I was ever at Kelly and Mr. Vrabel and the service department went out of their way to help me. He could of easily told me to come back tomorrow but he could sense that i was nervousabout driving it so he called the local rental car place and got me a rental. the next day my car was fixed. Kelly has got aa new customer.Thank you Mr. Vrabel and the Kelly service department

mswimer

Oct 23, 2013

Joe was very professional and knowledgeable about his vehicles. He took a lot of time to give my family a full tour of the vehicle we purchased and answered a lot of questions about other models we were considering.I know a lot of people would read these reviews and think they are written to be as nice as possible to the dealer. But please trust that this is a very objective review of both Joe and the dealership. They listen to what you have to say and they work, very hard, to get you into the car you want. I felt like my family received a no-bs assessment of our financial situation and received solid suggestions on the best course of action to purchase a new car and unload a lot of negative equity. This dealership works for you, not for some mystery man who hides behind a desk that is six feet above the sales floor.A final thought. As I sat in Joe's cubicle waiting for all of the numbers to get worked out (which was very quick btw) there must have been no less than five other employees walk by who asked me how I was or said, "good afternoon". These aren't people who treat you like another sales-notch-in-the-belt.

zuberc

Oct 22, 2013

Both Larry and Anthony were very helpful. Even though I really didn't need to upgrade from a 2010 to 2014 Jeep Grand Cherokee, I was given numbers I couldn't refuse. My 2010 was purchased from Kelly Jeep new and I never had one single problem. Hopefully, the 2014 will do the same.

georgekramer

Oct 19, 2013

My experience dealing with Kara was very good. She was very knowlegable and took the time to explain all aspects of the car. This was not my first time buying from Kelly and as a result of my dealings with Kara I will be back again in the future.

bakerm5

Oct 18, 2013

I was nervous and emotionally distraught because this was my first time buying a new van without my husband and Kara made the whole process a good experience for me. She was knowledgable, sincere, patient, friendly, calming and in general a complete pleasure to work with for the several weeks it took for me to make my decision. She gave great suggestions that helped me reflect on my choices and she supported me the whole way. We took multiple test drives and she never made me think I was taking too much time to come to a conclusion. She is a pure delight and totally oppposite all the stereotypes of the auto salesman. It was like buying a new van from a friend. I will work with her again and again. And the manager of the dealership, Larry Beckett, was totally suppportive of her and my emotional situation also. He made me feel like he had my best interests at heart and helped me drive away in a Chrysler Town and Country that I absolutely love.

correllmatt

Oct 17, 2013

Kara was extremely polite and provided excellent customer service. Kara provided me with coffee and thoroughly reviewed all the Jeep's controls and even paired my iphone. I plan to purchase vehicles in the future from Kara.Thanks Kara!

dpaulsac

Oct 16, 2013

I went in to look for a new Ram truck. I was met by Kara who was very knowledgeable and friendly. During my visit, she learned of my background and very courteously introduced me to another sales associate, Chuck (who I will write his own review). His background and mine are very similar.I wound up buying a truck from them. What impressed me greatly about Kara outside of her professionalism was her willingmess to share/give up her commission or however salary is determined at the dealership.This shows not only professionalism but a true dedication to Kelly by her.That kind of loyalty is usually unrecognized and needed to be shared !!

susan189

Oct 16, 2013

Purchasing this car with Kelly motors was an A+ experience! I went to 4 dealers before going here and none of them went over the entire vehicle that I was interested in like Kara did. She is through...friendly...positive and a total asset to this Dealership. Nice job!

rkresge

Oct 15, 2013

Kara was great. She was very knowledgeable and showed the ins and outs of the car. Never before did someone go over everything in the car with me when I purchased a new car. She listened about what my needs were and she was able to get me in the car that I wanted.

cjeanmeyers

Oct 11, 2013

This is my second purchase of a jeep grand cherokee at this dealership. I purchsaed my car on Thursday, 10/3 and my salesman, Anthony Rago, was an exceptional salesman, focusing all his attention to what I needed. Did not expect to take a car home that night, but he made it happen. Great customer service!

gpster

Oct 11, 2013

I was returning home from a disappointing trip to a different dealer. My wife was looking for Jeeps for sale at other agencies that were on our way. She spotted a Jeep listed by Kelly Automotive Group that fit our criteria. We called and Robert Crail spoke with me, gave me directions and assured me that the listed Jeep was available. When we arrived, the car was out front along with Mr. Crail. The car looked to be exactly as advertised and the test drive confirmed it. Although the shop was now closed and a look on the lift was no longer possible, Kelly's three day buyback policy would provide time to further evaluate my purchase. My offer to buy was accepted with minimal delay. Sandra Smith was given the paperwork which she completed without delay. All together the transaction was completed in about an hour and fifteen minutes. My hour and a half ride home was pleasant except for traffic conditions. This was certainly one of the most pleasant automobile purchases that I can remember.

fm0828

Oct 9, 2013

We recently went to Kelly to look for a new jeep. Joe Kuhns was very helpful to us in deciding which model to buy. He was very knowledgeable about the product. We had a number that we could not go over on our payment price and Brian worked some magic to make that happen. A few days later we walked away with the new 2014 Jeep Compass. We have had previous experience with Kelly with our other vehicle. The maintenance staff as well as all the staff at Kelly treated us like family. I would highly recommend my friends and family to visit them when looking for their next vehicle.Thanks again, The Mariano Family

akrasley29

Oct 7, 2013

I recently totaled my vehicle and was in need of a new car as soon as possible. I previously leased a Jeep Wrangler in 2004 from this dealership and was pleased with the service they provided me back then, so I decided to give it another shot. My heart was on purchasing a new Jeep Wrangler, but it needed to fit within my budget. I first met Joe K., who was extremely friendly from beginning to end. He wasn't too pushy and was able to answer all of my questions promptly. Himself, along with Brian R. took on the task to find a Wrangler within the means of my liking and my budget. They searched for two days until they finally found something that I was able to afford. Brian was extremely helpful with helping me finance and giving suggestions as to what packages I should have and what I necessarily didn't need, without going over budget. These two worked awesome as a team! I appreciate all of the hard work they spent contacting other dealerships and finding the best deal they could for me. I am very pleased with my purchase and will recommend them to anyone that is looking to purchase a new or used vehicle. Amber K.Emmaus PA

Maziegler168

Oct 3, 2013

My car buying experience at Kelly Chrysler Dodge was very enjoyable. Our salesman Don Pryor was very friendly, knowledgable about the car and very helpful. He answered all our questions. He wasn't pushy. We were treated very well and will tell our friends and family about our experience.

Brad

Oct 1, 2013

Spent 6 hours today trying to find out if a vehicle I was interested was still in stock Started with a chat that suddenly stopped when I refused to give my email address. A call about this vehicle does not get returned. Six hours later I get "Joe" on the phone. He very abruptly tells me "oh yeah, there is no reverse in that vehicle, that's why it's listed as a mechanic special" IT IS NOT listed as a mechanics special.....Here is the Cars.com listing the dealer provieded.... Only 46786 miles02 Chevrolet Trailblazer LTZ 4X4. 4.2 litre 6 cyl, automatic trans, 4X4, Power moonroof, heated leather, running boards, power pkg. 1 owner new Ram trade, clean Auto Check Report. Its Live Market Priced to assure you of the best value for your dollar. Finished in Majestic Red with gray leather. Plus its a Kelly Risk Free used car. 3mo/3,000 mile limited driveline warranty. Plus new Pa state inspection our 154 point inspection and its been fully serviced in our shop. Plus our 3 day money back guarantee and our 30 day trade out policy. Kelly Auto Group serving the Lehigh Valley since 1967.

caradungan

Sep 21, 2013

Anthony was my sales guy - he was great from the first minute I met him. We were just going to look and Anthony made us feel comfortable and not pressured. He was very thorough in explaining the features of the car. They did whatever they could to make the numbers work! Thanks to everyone there - I now have my dream Jeep Wrangler! Excellent customer service!Larry and Cara D.

Hagster45

Sep 15, 2013

The salesmen we dealt with were very friendly and nice to work with. No pressure sales, though we did research their website to find the vehicle we wanted to test drive. And when a minor key mix up problem occurred they were quick to fix it. We did not rate the customer service or quality of work yet as we have not yet had the vehicle in for service. But I would like to mention that although the car was clean and shinny on the outside, the person/s who clean the inside are not very detail minded. There was empty cigarette packs in the center console and minor stains and marks that could have easily been cleaned before putting out for sale or done while we did the paper work ! We have purchased quite a few vehicles in our lifetime, new and used, and the whole process was pretty fast, easy , and stress free! Thanks Guys!

brad18062

Sep 3, 2013

I just went in to look at a car and the price and service made me purchase it. Anthony was helpful and friendly. I would recommend my family and friends to go to Kelly for their new or used car purchase.

mydune

Aug 22, 2013

Jude was very professional, easy going and just all around a likable guy. I had visited this dealer about a month previously but it was late in the evening and didn't decide on a given Jeep. I could have gone to any other dealership but had a good feeling previously working with Jude and felt comfortable working with him on the sale of my new Jeep. All aspects of the transaction were satisfied and when I drove away in my new Jeep I felt not only would I come back to this dealer, I would definitely use Jude as my salesman. Well done JUDE!!!

Kimalles

Aug 20, 2013

Anthony Rago was a terrific sales person. He worked hard and it happen. Would highly recommend friends to Kelly Chrysler and to Anthony! Thank you!

lmcondon

Aug 19, 2013

Anthony was great to work with from the first time I had talked to him on the phone to schedule our appointment at the dealership. Both my wife and I loved our Chevy Equinox, but we needed to find a cheaper vehicle with all the same great features (hard, I know). Anthony was great in showing us what we thought we wanted, and then showing us what we actually needed. We went with the Jeep Grand Cherokee which we did not think we could afford, but Anthony and Larry made it happen for us. Thank you Anthony and the Kelly team for making this car buying experience such a great one.

richmhoff

Aug 18, 2013

I previously owned a GMC Acadia that was purchased from Kelly GMC (Emmaus, PA). Unfortunately, I was in an accident and it was time to look around for a new car. I did some thorough research and decided I really liked everything about the 2014 Jeep Laredo. I also wanted to stay within the Kelly Family if I could because of my positive experiences with this dealership. Their customer service, sales department, and service department have always put me first and has been beyond friendly, professional, and accommodating. What I personally like most is that most employees are really down-to-earth and straight forward with me. I made contact online and was invited in to take a Laredo for a test drive. Upon arrival, my wife and I immediately met Larry Beckett, a really outgoing and courteous manager, who was more than accommodating and excited that we came in for a visit. I was then introduced to salesman Joe Kuhn. From the beginning, I really liked Joe. He was not pushy by any means which is a turnoff for me. He made us laugh a lot, was very informative, and was a very good listener. I told him we were just there to look at the Jeeps today and to take a test drive. The first thing Joe asked was what I was looking for in a Jeep. I told him my price range and that I really really wanted a dark colored Jeep with a sunroof and leather seats, but I noticed these options only start to appear in the Limited (next class up) and it was a complete stretch. Joe looked at us, smiled, and said "we just might be able to make this work for you today." I was unsure what he meant, but he took us right out to a 2014 black Jeep Laredo with the features of a Limited which is rare (sunroof, beautiful black leather, heated seats, etc). I was in even more shock when he stated this beautiful vehicle was recently purchased, but returned with low mileage (therefore marked as used). My wife and I were then permitted to take the vehicle out on the road alone for a test drive and we both fell in love with it (sharp, sporty, classy, fun, spacious, safe, well structured/sturdy, easy to operate/maneuver, and drove like a champ--totally fit my personality and desires). The vehicle, being used with all the options I wanted, was therefore under my price range, including ideal monthly payments which we hammered out fairly quickly with Joe. I therefore had no other choice but to purchase this vehicle on the spot.As we waited in line for the financing office, which apparently did extremely well that day, Joe got us some Lattes, kept us company, and continued to make us laugh even more. Even Larry and other sales associates kept checking up on us and congratulating us on the beautiful purchase. Once the paperwork was finalized, I shook Joe's hand, was given the keys, and departed to go play with my new baby. Besides the amazing accommodations, and a walking tour of the facility (which I forgot to mention), I won't forget both Joe and Larry stating separately that I should understand their service doesn't stop with the sale, but will continue for as long as I am a Kelly customer. I was even given their personal cellphone numbers in case I need anything. That was very promising to me as a past Kelly customer, because that was the reason I returned to purchase from this dealership and most likely will continue to do so for years to come. Again, I only went to look around and four hours later, I'm the new owner of a gorgeous 2014 Jeep Laredo.

Fawn Rupp

Aug 17, 2013

Anthony was a real pleasure to work with. I would highly recommend Anthony and the Kelly dealership. Thanks to Anthony I was able to get a Jeep Patriot which I love and am looking forward to working with them in the future.

suenstu

Aug 17, 2013

We have never had a salesman work so hard to find us the right car for our needs. Stan "the man" did everything possible to make us very happy in our new Jeep! The dealership is very comfortable and everyone else is very friendly. It was a pleasure to do business here!

DezAndes

Aug 13, 2013

Joseph Kuhn was the salesman that sold me my 2013 Chrysler 200. He provided me with OUSTANDING customer service. Kelly should be proud to have such an excellent salesman representing their company. He was a salesperson that I could trust and was well educated about his product. I would definitely buy from Joe Kuhn at Kelly again.

rockbo

Aug 6, 2013

Went out looking for a new vehicle one day with my Mom and Sister not expecting to buy anything being the first day we had went looking. I don't know what made us pull into Kelly but we did. Anthony came right out and helped us and made us feel very special. I had just been in a car accident and was very scared to drive a new vehicle especially one that was not mine. Anthony pulled my Jeep out for me and got me in the right direction, I have never felt so safe and comfortable in a vehicle in my life and knew I had made the right decision. When we went back to the dealership and started doing the paperwork, Anthony made everything run smoothly. Anthony told us that he was new to the dealership and I feel he did an excellent job. He got my husband and I right where we wanted to be with the payment and interest rate. I feel that Anthony is an asset to your company and he has a great personality!!!!! I have already recommended your dealership to three different people and I hope that they come in. I have adopted Anthony as a cousin and I just love him to death, great guy!!!!!!!!!!!! Thanks for all of your help ANTHONY!!!!!!!!!!!!!!!!!!!!!!!! and thank you for having them do the Teflon coating for me again!!!!!!!!!! I wish you were gonna be there tomorrow, I will miss seeing your smiling face but I know that you have left me in good hands. Thanks again to all the people at Kelly, everyone is very courteous............Sincerely yours, Anthony and Peg (Margaret) Cunningham

bkurzweg

Aug 2, 2013

My wife and I had a great experience purchasing a Jeep at Kelly in Emmaus. The price was great and the staff were very friendly.

Jrp1763

Jul 24, 2013

Went to Kelly looking for a vehicle. Had an amazing car buying experience from Anthony Rago. I sat down with him initially and told him what I was looking for and the price range I was in. Within days he had multiple vehicles lined up that met my criteria. By the end of the week he brought me to Kelly Nissan where I found the car I am driving today. He was able to get me a payment lower than I expected and not to mention a great interest rate. Thanks for all your help Anthony! I will be recommending you to all future car buyers I know.

croopster

Jul 23, 2013

I just leased a 2014 Jeep Grand Cherokee Limited from Kelly Chrysler Dodge Jeep RAM. My salesperson, Don Pryor went above and beyond to make the deal happen and to make sure I was completely satisfied with the vehicle I was interested in leasing. Everything was explained to me in full detail...no hidden surprises....no intimidation....all questions were answered. It could not have been a more flawless transaction. This is my fourth Jeep Grand Cherokee but my first time experience with Kelly Jeep. From this day forward, Kelly Jeep will be my go to dealer....thanks to Don Pryor, Larry Beckett and Bill Pallo. They were all very knowledgeable and extremely pleasant to work with.

jaynorberto

Jul 22, 2013

I just bought another car from Kelly Risk Free on lehigh street, and yet again they out did themselves! Robert Crail was absolutely AMAZING! He got me into a 2012 Scion Pioneer within the monthly price range i wanted. He really is awesome! If your looking for a car and need someone to bust their butt to get it for you then this is the guy!!! This is my second car from this dealership and this dealer and I am beyond satisfied! I HIGHLY Recommend him. I am someone who is on a tight, and when I say tight i mean TIGHT budget and this guy makes it happen everytime! Thanks again Rob! Also Sandy the finance advisor was awesome! Really helped me out and went at it with the banks to really get me a deal quick! By far the best place to go. DONT WAIT- CALL THEM NOW AND GET INTO SOMETHING THAT YOU REALLY WANT! ;-)

t8453mp

Jul 21, 2013

My buying experience at Kelly Chrysler, Dodge, Jeep was outstanding. The whole sales process was customer friendly and completed in a timely manner. My salesperson was Brian Reichenbach. Brian was professional, courteous and very knowledgeable about the Grand Cherokee. I definitely recommend Kelly Chrysler, Dodge, Jeep the best place to buy a new or preowned vehicle

Cnw75595

Jul 20, 2013

If you're looking for awesome dealers who treat you like a person rather than a "customer" this is the place to be. They take your needs, wants and budget into total consideration. They are fun, outgoing and will do whatever possible to put you in the exact car you want!

maryfabian

Jul 18, 2013

Rob is a very enthusiastic salesperson without being pushy. He was knowledgeable about the vehicle I purchased and took his time to explain everything about the buying experience. Both my husband and I appreciate how Kelly Automotive is being patient with us while our bank loan is being processed. My husband had also bought a used Mazda which unfortunately is making some noises that it wasn't making when he test drove it. we trust that when he or I brings it in next week that our concerns will be fully addressed but the service department,a bswere my concerns when my engine light came on earlier this week.

Rob

Jul 16, 2013

I was looking for a brand new Evo. It didn't work out for me, but the salesman John did everything in his power to make it happen. The staff was friendly and went above and beyond in trying to get me into that car. I really appreciate the hard work the went through and would have loved to be in that car. If you do intend on going here, ask for John. He's really focused on getting you what you really want and won't try to "con" you into another vehicle. I intend on going back when I'm ready to try for my Evo again!

Rick31

Jul 10, 2013

We visited Kelly Jeep for the purpose of exploring the possibility of purchasing a new vehicle. We were greeted by sales representative Don Pryor. He invited us to sit down with him and discuss what exactly it was that we were looking for. My wife & I took immediate notice during our conversation with Don that he was very courteous and friendly and he made us feel like family. We found him to be very knowledgeable. He wasn't overzealous and he created a very amicable atmosphere during our visit at Kelly. Don subsequently located the vehicle we were looking for and offered it to us at a very fair price. Kelly offered to us a very fair price for our trade. During the visited we had an opportunity to speak with Brian Spengler who is also a sales representative. We found Brian to be very courteous and friendly as he approached and welcomed us to Kelly as he introduced himself to us. We had an opportunity to speak with him as well and he took the time to answer some questions about the nomenclature of the vehicle we were interested in buying. We subsequently made our purchase at Kelly and during the process we had an opportunity to meet Mike Curay, a representative of the Kelly finance department. We found Mike to be extremely capable and a real gentleman. It was through the efforts of Mike Curay that we were able to obtain finance at a very affordable rate. We want to take this opportunity to advise the aforementioned staff, Don Prior, Brian Spangler and Mike Curay, that we rate our buying experience as being the best because of your combined effort. We would also like to advise that the staff named herein that they are in receipt of our rating because they got it the good old fashioned way. THEY EARNED IT!!

ssbusedu

Jul 6, 2013

I could not choose a car or SUV. I test drove each and found I liked the Jeep, because of room. Anthony sent me home with the car for the weekend and that is what sold me on the Jeep. I had a chance to think about the car while driving it. Anthony was not a pushy or loud Salesman. He showed interest in getting me what I wanted in a car.

kimberlykimball11

Jun 27, 2013

Great experience. Do need to have couple things fixed on certified pre-owned car. Gailen was quick to respond and Brian was very helpful and friendly.

tomhouck

Jun 22, 2013

I found the staff and personal very friendly and seemingly truely interested inprovided me the best possible options in making a decision on a new vehicle. Although the purchase turns out to not be the right vehicle for me, that is no fault of your staff and folks at Kelly. I was highly impressed with their attempts and would eagerly recommend your dealership to others.

Nuked1

Jun 21, 2013

Jude was very courteous and attentive. He was there to inform us and guide us along the way. He went above expectations to make sure we were happy.

ConnieQ57

Jun 3, 2013

I felt bad for Brian on the day I went in to look for a new car. I put him under the gun as far as time and also what I was looking for and had everything I was offered at another dealership in hand. I told him to match it or beat it or I was leaving. I left the showroom in approximately 3hours with financing, and a new car! These guys are amazing. I hope I have as much success and luck with my new Jeep as I always had with my Hyundai!

mford26

Jun 1, 2013

Don was completely professional from the beginning. He answered all of our questions without being pushy. Because we wanted a specific vehicle on their lot, we traveled from out of town to make the purchase and he was very accommodating with our schedule. Don explained the process as we went through; he also gave us a detailed "lesson" on some of the technology in our new mini van. We would absolutely use this dealer and dealership again.

tinaernst2010

May 28, 2013

Jude was very attentive, listened to my requests and concerns and put me into the right vehicle for me. The whole Sales Staff was extremely polite, friendly and knowledgeable. There was a nice selection of vehicles to choose from in the price and option range i was looking for. I would definitely recommend Kelly to anyone looking to buy a new car.

christaltorres1112

May 23, 2013

My experience purchasing my first car ever was amazing. i never imagined it would be so easy. I emailed and recieved a reply within minutes or hours. Erica Kanu was one of the sweetest salesperson Ive ever met, understanding, and easy to talk to, I literally went in and got a car in less than an hour. Yes that quick, They worked with my budget and schedule to get my car. Micheal Jordan has that name for a reason, he is a great guy. He helped me pick out my first vehicle! He was super flexible and understanding to all my budgeting needs.I will recomend this dealer to everyone and anyone I know looking for a car that will be worth their money.

cwehr

May 20, 2013

Zack was a great help when purchasing my new car. I did not know much about the Jeep Compass, so he explained everything thoroughly from front to back and top to bottom. He also let me take it for a test drive. The whole buying process was easy and effective. He helped me along the whole way. I would highly recommend Zack to help purchase your next vehicle.

Fook Mi

May 12, 2013

The sales process takes forever, the F and I person operates about the same as a Doctors office (closed on Friday and makes you come back to complete paperwork three and four times) and you're tenth in line even if you're the only customer waiting for finance paperwork.(It doesn't help at all that the guy looks like a Middle east terrorist either). In summation, if you don't mind a sales process that makes you feel like you're enduring the Spanish inquisition, a finance process that feels like root canal and after sale follow-up that's second to, well, just about everyone, then by all means try and buy a car at Kelly. And good luck. You'll need it. Other than that, it's a great place.

brunskis

May 10, 2013

from the minute i walked on, to the minute i drove my new jeep compass off the lot, everyone was quick with the paperwork, easy to work with and talk to when explaining points on the sale, and most importantly...TRUSTWORTHY!

carolcandy

May 6, 2013

Joseph is a very hard worker he works hard to make the customer happy in all ways ! I had bought my first truck from him. He had got me the best rate best deal and rebates off on the Truck. I also referred my husband to him to get his next vehicle. That worked out great also . I had bought a third vehicle . Joe had got my third vehicle within a matter of a couple of hours . Paperwork was fast truck was clean filled with gas and ready to go ! Joe tries very hard to get your price down with rebates and low interest rates . He makes the customer very happy just tell him what you want, what price, and what features he will work on it fast . Expect to have your new car right away ! I am very impressed with him I will referr him to everyone . Thanks joe for a great job I am happy with my truck ! Carol F

Abakerbashaw

Apr 28, 2013

My husband & I enjoyed our experience at Kelly b/c of the wonderful customer service & would definitely recommend them to others. Brian was very courteous & not pushy at all & listened to all of our requests & concerns. Even after our deal was finalized, he stayed on top of the things I wanted fixed & they were taken care of in a timely manner. We are very happy with our most recent purchase & look forward to dealing with them in the future!

dbfram

Apr 27, 2013

The service was excellent. Joe Ali and his team were great. I am very happy with my new 2013 Dodge Journey. I needed a new car right away and they gave me an rate for my trade in, also a couple of bonus deals as well, and not only did I get a car so new it was stilled wrapped, they also did a good job with the paperwork getting me the lowest interest rate I every got. i would also like to thank Jude for letting me us look at the Journey the night before our appointment with Joe even thought they were actually closed when we dropped by. I have already referred a few people.

tmal1310

Apr 25, 2013

Proud new owner of a 2013 Ram 2500 Power Wagon. It was a smooth transaction all the way through to the end. Can't wait to put some miles on it!

hitfrombh

Apr 13, 2013

James was a very down to earth salesman, related very well with us. Was not pushy, let us make or own decisions without added his input unless asked for it.

jglv98

Apr 11, 2013

Gailen Engel was very friendly and obviously a loyal employee. Michael Jordan was equally cordial and worked very diligently to ensure I received the deal the promised. Tom Carey offered valuable assistance and was also a pleasure to meet and do business with. Sandy from finance offered no pressure closing and was knowledgeable and accommodating.

notafooltheythoughtIwas

Apr 6, 2013

Wow! I have never met a bunch of deceitful, lying, money grubbers like this bunch. They promised me a certain price with specific discounts during my email correspondence with them. They not only promised it, they guaranteed it. When I got to the dealership, suddenly, one of the discounts "expired"--which later changed to, "it never applied to this vehicle", and the other discount was completely ignored. Then, the new car manager, Larry Beckett, tried to lie to me about selling my car privately and how dangerous that can be with lawsuits if it breaks down and the buyer would have 3 days to change his mind--all lies he thought he could pull over on me. Then, when he sensed I wasn't buying at the inflated price, he became a petulant, indignant, little boy who pouted all the way back to his office. He actually had the unmitigated gall to say one of the discounts they promised was just a hook a dealers use to get people into the showroom. I was flabbergasted at this reprehensible display of greed. Obviously, I wasn't the fool they thought I was so I walked out. But, they haven't heard the last of me, the BBB, the attorney general's office, and my lawyer! Stay far away from this place!

Mdiaz123

Apr 4, 2013

I went there for a 2013 jeep. Everything and everyone where patient and very polite. I would recommend this dealer and this salesman to anyone!

adgusick

Mar 28, 2013

Jude was very helpful and knowledgeable with me during my car buying experience. It was my first time buying a car and I was very glad to get Jude as a salesperson. He explained all the features about the Jeep Patriot (The car I purchased) before I even test drove the car. I would even recommend him to my friends who might be in the market for a new car.

dino24

Mar 27, 2013

Mr. Capizzi greeted my wife and I at the door and immediately put us at ease. I was just there to look. Not even thinking about Jeeps. He was very knowledgeable and not pushy, simply informing us, and not loosing patience with all my questions. Again, I was not there to buy just get information. He was courteous, kind to my child, and knew everything about every car on the lot. He gave us lots of options, spent a lot of time with us, and never pressured us to make a deal. In the end, we drove off in a new Jeep and it was one of the best decisions we could make. It's safe and reasonable and efficient. I would definitely recommend anyone I know to come to Kelly and ask for Jude Capizzi. I couldn't have been happier with his service, attitude and knowledge.

jialinlu

Mar 26, 2013

Brian is very friendly, very helpful, and very efficient. I am glad to have him helping me to buy my first car and working out everything smoothly.

stanm11

Mar 26, 2013

Brian was super nice and I didn't feel pressured at all. He took me out on a test drive and he was really knowledgeable about the Jeep. I really felt at ease through the whole process and although I'm still undecided about which vehicle I'll end up with, he definitely takes the cake for the best car sales experience I've had in many years. Thanks!

abcrock3

Mar 18, 2013

I greatly enjoyed my experiance at Kelly Car & Truck Center. I was taken care of like I was one of their family. The pricing I received from Don Pryor was less then I imagined it would be and when I met with Mike Curry, the Finance Manager, he found more savings that made my monthly payment something to brag about. They even gave me more than I expected for my trade, which just added to my pleasurable experience. I recieved my Ram 1500 in pristine and flawless condition on the day of delivery. It definitely wasn't what I expected when dealing with a dealership. I will continue to deal with Kelly Car & Truch Center and their outstanding staff in the future and recommend them to all my friends and family.

lematous

Mar 18, 2013

Best Car Buying Experience Ever!! I admit I was a little picky at what I wanted in my new 2013 Dodge Dart and was actually dreading this new car buying experience, but Brian at Kelly was the ONLY person who was able to find exactly what I wanted within my price range. Brian was very knowledgeable regarding the Dodge Dart and if he didn't know the answer he made sure to find out the answer for me. Brian made the car buying experience very easy and laid back, I felt like I was just visiting with a friend! He never once pressured me into signing anything and actually respected the fact that I wanted to go home and think about this purchase without trying to give me a better offer if I signed then and there. Brian also gave me a tour of the service department for when I came in for maintenance as well as setting up my Bluetooth with my phone and showing me all the tech savvy capabilities at delivery. Both him and Larry (who was also extremely nice and laid back) worked as hard and as fast as they could to do a dealer trade for my car and I couldn't be happier nor could I appreciate their work more! I would absolutely recommend Brian and Kelly Chrysler Dodge Jeep Ram to anyone looking to buy a new or used car! Great job guys, can't wait to see you soon!

LangK

Mar 7, 2013

Sales service was great. Multiple sales associates chipped in to show me multiple vehicles and review the features of each vehicle. Sales price was fair and the negotiation process was painless. I have bought my last two new cars from Kelly and I would be from them again.

tschmitt

Mar 4, 2013

What a great buying experience. I was picky in my car selection and Brian didn't try to sell me on what he had, he went out and got what I want. I found him to be honest and engaging. This was the easiest car purchase I have experienced. As for cost, I was provided a competitive offer right of the bat, but had better offers as far as price on the table from other dealers. Kelly went out of their way to win my business... they did what they had to to from a cost standpoint and blew me away with the total value. As a business owner, I know how vital customer service is. Brian gets it and the entire team at Kelly seemed to find a great balance between professional but personal. I expect to be doing business with them for years to come.

crusnchic

Feb 27, 2013

My dream became real! James helped me get there! VERY PLEASED with above and beyond service. Even the follow up after purchasing the vechicle, I was impressed. Thank you so much! I love my new car!

kenjw

Feb 20, 2013

Dealership should be highly commended for the excellent customer relations. Sales Consultant Zack Nebbaki was very knowledgeable in his presenttion of a new Dodge Grand Caravan, which I bought. Zack was very helpfull in answering any questions my wife or I had. When i went to pick up the new vehicle, Zack explained everything on the Van. If I owned a business I would want Zack as an employee. Zach should be highly commended for his workmanship and knowledge off the product. When the time comes for me to either purchase or lease another vehicle I would return to Kelly without any second thoughts. I will also highly recommend Kelly to anyone asking me about buying or leasing a car.

rjwilson282

Feb 20, 2013

Brian was very outgoing and friendly. Took the time to help me program my phone with Uconnect. Brian stayed late to help me get the car I wanted. He worked well with the head manager that night who was also friendly.

tropical

Feb 20, 2013

Everyone at the dealership was so very kind to Bill and I. We were unsure of what type of car we wanted. Had a few in mind and just happened that Kelly had a few on the lot that we were considering. Looked at them, test drove them and the Lancer was the one for us. Brian Reichenbach was very helpful and knowledgeable So a BIG THANK-YOU to everyone at Kelly Automotive.

0908

Feb 14, 2013

I originally went to the dealership with intentions of buying a used car for that was what I though was within my budget. I found one vehicle that I liked and could afford, however it was already sold. I never thought about leasing before. Zack mentioned a leasing deal and what I thought about Jeep's. I always liked them and knew they held their value, but didn't think i could afford one. Once Zack and Larry started working on the numbers, they could put me in the Jeep Patriot within a monthly payment I could afford. I stopped by in the afternoon and by the middle of the next day, I had my Jeep and I love it! My original plan was to visit other dealerships, especially ones closer to where I live (I work in Allentown and live in another County), but once we took the Jeep out for a test drive, I was sold on the vehicle and I knew I was getting wonderful customer service. I didn't need to go elsewhere. The customer service I received from Zack was outstanding! He is very professional, courteous and makes you feel comfortable right from the beginning! I would recommend Zack and the Kelly dealership to anyone.

bigkev2663

Feb 10, 2013

I was looking for a good used car that was A 4X4. Upon doing research I found a 2007 Jeep Compass that looked good online, with many great pictures and the right price for myself and my wife. I emailed through Cars.com and was instantly responded to by Mr. Michael Jordan both through email and phone. After a couple of calls back and forth with Michael, I set up an appointment. I was worried about our credit score and Mike affirmed to me that we could work a deal and come out and test drive the car. Showing up to a the dealership we were met at the door by a nice young man and the sales manager. I told them we had an appointment and they quickly responded and made some calls. Apparently Mr. Jordan worked next door. I was worried we would be waiting forever but within five minutes Mr. Gailen Engel greeted us and walked us to the car. He opened every door, the hood, hatch and explained the whole car to me. We then went on a test drive where I showed some interest. Gailen was great on the test drive giving some great chat with no salesman pitch just everyday conversation, made me feel very at ease. Upon arriving back at Kelly I asked him for a minute with my wife to confer. He left and said take my time and he would be inside. We then decided we like the car and went in where we were greeted by Mr. Jordan who then let me meet Bill in finance. Bill let me print my roadloans.com voucher from his office and noticed we had high interest rate. He then explained to me the difference with other lending companies interest rate and said he would work on getting me bought within a few other places to lower the rate. He said a half an hour and we went to lunch. Coming back they were almost done and we were kept company by Mr. Jordan and Mr. Gailen. When one had to go do something the other would sit with us. After ten minutes we were seen by Bill. He got us approved with a lower interest rate. Half our later I was driving away, total time 3hours!!!! That may sound like a lot but I have already waited 3 hours just to be seen by finance! Kelly was three ours out the door. Mr. Jordan, Bill and especially Mr. Gailen were the nicest people in the business. I felt like I was buying a box of paper from Staples, no pressure, speed, and kindness.....not pushy like other dealers. I would go to this fine dealership anytime I ever buy a car again!!!!!!! None of the fore mentioned even told me about this rating sight, another nice salesman told me this would be the route to go to praise these men. Thank you Kelly for the AWESOME service and Gailen and Michael Jordan are an asset to you!

jen.bitler

Feb 5, 2013

ive been looking for a jeep for a while and when james posted a pic of a jeep that i liked i ended up making an appt. it was the best idea i ever had because i went and walked away with a new jeep..it was one of the best experiences in my life. i now feel safer in my new jeep and i owe it all to james!

plyrun

Feb 5, 2013

From the moment we walked in the door we were treated like family. Our salesman Zack Nebbaki was very helpful and friendly. He also answer every question we had and in a few hours we purchased a brand new town and country. I would definitely recommend this dealership and Zack Nebbaki.

Kathy/Charlie

Feb 4, 2013

This had to be one of the best experiences I ever had at a car dealership...everyone there was so very nice & worked together so well. The environment was nothing but positive in every way. They will have our future business!! :)

ash03lea

Feb 1, 2013

It was a great car buying experience! They are very customer friendly and were able to accomidate my needs and wants in my new car. From start to finish I would have to say this was the best experience I have ever had buying a car.

amarcante91

Jan 31, 2013

Brian was great, truthful and he explained everything in good detail. I'd reccomend him to anybody looking to buy/lease a new vehicle. He was real easy to talk to and knew what he was talking about. Thanks again!!

Stunner1900

Jan 31, 2013

I came to Kelly looking to purchase a new Jeep Compass. Brian was very knowledgeable and friendly. He worked with me all afternoon finding the right car at the right price. He was incredibly patient with me making my decisions. He made this car buying experience the best it could have possibly been and I would recommend ANYONE looking to purchase a new car to see Brian over at Kelly!

Srf7754

Jan 15, 2013

I gave this rating based on the customer service Brian provided. He was extremely knowledgeable and spent half of a day with us making sure we found exactly what we were looking for.

lauracmax

Jan 15, 2013

We owned an explorer with third row seating that we loved and bought at Kelly Ford in 2009. We loved the car but just wanted to check out some possible options. We originally came in thinking Kelly still sold Fords, however once we met with Brian and he told us they no longer sold Fords but had a great car for us we were open to new possibilities. We had our two little boys ages 3 and 5 with us and Brian was Great! He talked about the safety features of the car and even synced my ipod to the car during our test drive so the boys could listen to their favoirte pandora stations! He was very considerate of our time and understood that with two little boys in a car dealership we didnt' have all day. The boys needed a break so Brian suggested we take the car with us to grab dinner and let the boys run off some energy at Mcdonalds playland. Before we left for dinner we mentioned that we would be more interested in the White Dodge Durango that we were test driving if he had one in black somewhere on the lot. When we came back from our test drive and dinner a shiny BLACK Dodge durango was sitting at the entrance to the dealership. We went home to think it over and came back the next day to work out a deal. We didn't want to jump into getting a new car and thought we should shop around but Brian really took time to explain the car buying and leasing process to us until we felt comfortable.

Avengerstx

Jan 14, 2013

I was very pleased with Brian in his politeness,effort, explanation and fairness in handling the purchase of my new car. He took pride in all aspects of what he did for me and I would rec amend him to anyone I would hear say they want to buy a car. I wish him lot's of luck in his career.

DJClark

Dec 31, 2012

Working with Zack on the purchase of my Dodge Journey was a great experience. The process was smooth and painless. Zack was very attentive and helpful during the entire process. He answered my questions and did everything to make me feel comfortable during the process. If you're looking for a Dodge, Chrysler, or Jeep in the Lehigh Valley, go to Kelly and ask for Zack!

ggjg

Dec 31, 2012

Both Larry and Zack exceeded our expectations in both price and customer service. We just came off a lease on a high end import and where looking for an american made suv. Kelly was the first dealer we visited and had intensions of working the Lehigh Street auto mile. Larry greeted us and was very friendly ask what we where looking for and put us together with Zack. He showed us a few vehicles adn we where unsure about what we really wanted in both type and color. It was getting toward dusk and we found something we thought we might light but were unsure about the color. They let us take the vehicle home overnight so that we would be able to see it in the daytime. Zack called us at home to ask what we thought, we told him we where still not sold and would be coming back to the dealer to return the vehicle. When we got to the dealer we where 50/50 on looking at other makes and Zack let Larry know that. Larry sat down with us and wanted to know what he could do to get us in the vehicle. He gave us a new monthly rate lower than the original one we received during our firt visit and beat that by another $15 per month for a total of almost $50 less than the original number. Deal was done and Zack helped us close all the paperwork and went through the vehicle with us. This was one of the best vehicle purchase/lease experinces we have ever had. I would highly recommend them to anyone and you must meet with Larry and Zack!Great job!!!George and Jeanne

kgreene

Dec 31, 2012

Felt very comfortable with the sale. Stan showed me options between new and used. Gave me a fair price for my trade-in. Got a very good finance rate. Zack helped me get my u-connect up and running and programed to my phone. Overall a good car buying experience.

snb1227

Dec 31, 2012

I came to look at a Jeep and had an awesome experience. I didn't end up buying the car, but definitely look forward to doing business with Kelly Car in the future. Zack was awesome to work with and really catered to my needs. Thanks for everything!

zinemed

Dec 31, 2012

I came to see my long time friend zack nebbaki at kelly looking for a good used sedan. I ended up going with a Toyota Camry. His manager Norris was straight forward and honest. I had a great experience there. Thanks guys!!

eagleva

Dec 29, 2012

Available info online was extensive before I even step foot on the dealer's lot. When we finally had the opportunity to test drive, we were very pleased with the prompt service. They, as a team, had us driving away in our new purchase within 2 hours of our test drive (and special note: It was Christmas Eve!) As the team was leaving to go home, the two service men helping us very cheerfully finished-up on the last of the paperwork. Even after the sale, Gailen Engel made himself very available anytime we had a question or concern. A delightful experience!

expect2getfit

Dec 29, 2012

Christian Golden was very professional and knowledgeable. I found the experience working with him to be stress free from start to finish. I have aldready told several people how well it went. Thank you so much. Eric

mandlkelly

Dec 27, 2012

I had some internet and then in-person dealings with both Travis and Michael regarding a trade-in for a 2013 Grand Cherokee. In the end, we did not reach an agreement as my trade wasn't worth what I was looking to acquire. Nevertheless, I felt compelled to come visit this site and express my appreciation for them working with me.I found both Travis and Michael to be very responsive and transparent - two things I definitely look for when working with a dealership. The listened to my needs and promised to the best they can in finding the exact car and features I wanted. Regardless of the fact that we ultimately did not do business together, I enjoyed the experience.Kudos to Kelly Jeep. Best of luck to you.

rae92

Dec 17, 2012

I was very satisfied with all the help that i have gotten from both Christian and Larry. they were very helpful and worked with us. I would definately sent others to there dealership and send them to the guys that helped us out. We went to other dealerships and got no where with them they helped out. We probably went to at least five other dealerships that week and they were no help to either of us. I would recommend Kelly to anyone that is looking for a new or used vehicle for any reason. Thanks a lot guys your the best. :-)

spr

Dec 17, 2012

I was driving an older vehicle that had seen better days and it was time for a replacement. This was my first experience buying a new car. Zack made my wife and I feel very comfortable and answered all of our questions completely and honestly.

Sheila Herman

Dec 16, 2012

My husband and I were shopping for our first "new" car. I had a used Jeep before and loved it so we wanted to check out new ones and prices.Our original plan was to shop around different dealers to see colors and prices.We went to Kelly's first and never went anywhere else.Brian Spangler was our sales rep. and I will recommend him to anyone looking to purchase a vehicle. From the moment he greeted us until we signed the last paper he was very helpful, informative, and an all around super friendly person. He helped us find exactly what I was looking for and we bought a new Jeep Compass! Its awsome! Thank you Brian!

pillmonkey13

Dec 10, 2012

My husband and I were browsing for a new Jeep and were interested in taking a Liberty out for a test drive. We like to look around first and decide which ones were are interested in before getting approached by a sales associate. Brian Spangler was a wonderful salesman! He was very warm and friendly and not trying to push us into a purchase that we were not ready to make. He was very informative about the 3 different classes of the Jeep Liberty and allowed us to see the differences for ourselves. Buying a car is a very big purchase, especially around the holidays, and we felt no pressure at all to make an immediate decision. I certainly hope that more salesmen take lessons from Brian. You don't have to be pushy to make a sale! We will absolutely recommend your dealership to our friends and family when looking for a new car. We had a wonderful experience from the moment we stepped onto the dealership, until we were driving our new Jeep Liberty home later that night.

ando0313

Dec 8, 2012

I visited this dealer today having been to another Chrysler dealer earlier in the week and not being satisfied with the offer I had received there. In my earlier visit, I waited for almost 10 minutes before someone from sales approached me to ask if I was being taken care of. Upon entering Kelly Chrysler today, I was immediately greeted by Anna and we sat down to talk about purchasing a Grand Cherokee. After going through some details and taking a test drive, I still wasn't convinced I was getting the best price. That's when manager Larry Beckett actually came over and sat down with me to go over the differences in price with the vehicle on his lot and the one I drove at another dealership. Once we determined the differences in options between the 2 trucks and the other dealership's price was still a bit lower, Larry immediately said he would sell me his Jeep at their price...no questions asked. I've never been treated so well at any car dealership in my life, the people here went out of their way to make me feel like my business was important to them. I could have driven out of the dealership with my new Jeep today if I hadn't told them I needed time to clean out my old truck first! I can't say enough about how well my transaction went today, I feel both Anna and Larry went the extra mile and it was truly appreciated.

mdk1973

Dec 5, 2012

Had been to several dealers looking to trade in a Jeep for a new to me car and spent 6 hours at one and left with nothing but a headache. Called Kelly and spoke directly with Larry Beckett who I explained what I wanted what I wanted to pay and what I had as a trade. Made an appointment for the next morning at 9:00 a.m. An hour or so later I received a call from Christian Golden introducing himself and reviewing my conversation with Larry. Upon arrival the next day I was greeted with a big smile and we got right down to business. Within a couple hours I had my car for exactly what I was hoping for. These gentlemen were honest, up front and worked very hard on my behalf to get me the best deal possible in a very short amount of time. I would reccomend Kelly to anyone and everyone that is in the market for a new or used car. Christian is very relaxed, not pushy and very easy to deal with not to mention easy on the eyes :)I have been through many car deals in my life and this was by far the very best experience I have ever had. Thank you Christian and Larry. You guys are the best.

stano58

Nov 30, 2012

Zack was a pleasure to work with. He was engaging but not pushy. He took the time to understand what I wanted and why. He also fully understood my financial concerns.Once this was done, he showed us the available inventory. Being an engineer, I usually gravitate towards the technical questions. Zack answered them all and added a few things as well. Very few salesman I have ever dealt with had such a thorough knowledge of the product line. Whether you trained him or he took it upon himself to learn, "Great Job".Once we found a vehicle meeting my needs, he immediately suggested a test drive. He was very informative during the test drive, pointing out various driving features of the vehicle. Being a tall guy I did not like the seats. He immediately pointed out that the next step up in this vehicle had a seat adjustment that would make me more comfortable. He was right. He also pointed out that with the rebates on the more expensive vehicle, it might not cost me that much more then the lesser model.Again, he was right. I asked for a test job. Zack responded immediately and off we went.I ended up buying the more expensive vehicle and love it so far. I want to thank the dealership and especially Zack for his knowledge, help and hospitality. If all your sales people are like him, you are doing it right. This was my third Kelly vehicle and most likely not my last.Best Regards,Steve Stancick

Liza Hein

Nov 29, 2012

Me and my husband decided to go to the car dealer with the anticipation of just looking. Haha! A young man named Joe Brader approached us and asked if he could help us, he asked a few questions about our needs and wants. He was very friendly and very understanding we explained that due to a job loss and a few other problems we had a few late payment and our credit had suffered. He explained that there may be a way to help us get financed so we decided to give it a try. Joey was so patient with us as we were so undersided about buying a new car. He explained the terms that were available as well as the rebates on all the cars. We chose to test drive a Dodge Avenger. We fell in love. He explained everything in detail he even explained that there was a rebate on this car. We were so happy he took his time with us and explained the extended warranty and GAP insurance it has been a long time since we purchased a vehicle so he explained everything in detail. Due to his undivided attention to detail and how kind he was we decided to buy a car from him. Hey ladies he is single! And he is a sweet young man. I could not be happier with my purchase! If I need another car I will definitley see Joey. I HIGHLY recommend him!

justina013

Nov 28, 2012

Zack was very friendly, and worked with us through his manager to get a more reasonable price for the two, yes, two vehicles that we purchased. He did a great job working us through the process of purchasing 2 new vehicles and trading in our truck that we had purchased through Kelly also.

lanys1888

Nov 28, 2012

I went into Kelly Jeep on black friday to get an idea of what my trade-in would be worth. I've had my heart set on a Wrangler for a while, but didn't want to take out a big loan. Zack the salesman was extremely polite and energetic, especially at the end of what I'm sure was an extremely long day. He was very informed about the cars on the lot, and was great during my test drive (It had been a while since I drove manual). After the test drive, he gave me an initial quote, and I asked about my trade in. We decided to run my credit and see what type of deal I could get. Once they ran my credit though, the dynamic changed. I was almost immediatly approached by the manager, who was very bottom line focused. He was a smooth talker, but had no problem doing everything he could to make a deal on the spot. I wasn't prepared to buy a car Friday night, as most of the numbers I had been giving where rough estimates and I hadn't closely evaluated by finances. Zack offered to let me take the car home for the night and come back in the morning. I figured out exactly what I could afford, and went back in the morning. We still werent on the same page, and I tried to back out of the deal. The team insisted on getting me in a Wrangler. I continued to say no until it finally became too good to be true. By not letting me politely leave, I was able to almost double the initial price I was offered for my trade in, reduce the terms on my loan, remove the downpayment, and keep the price where I felt comfortable. The deal was extremely fair, and I don't think I could have gotten better terms anywhere else. But I was upset that before I knew it, I had spent almost 5 hours between two day negoitiating, and by the end, was so mentally exhausted, I had forgotten almost all of the features of the jeep! After a couple of days, I was upset because I wasn't sure what I had even paid for. The team did little to show me the true value of the car. I would only recommend Kelly if you are confident in your finaces and have a good idea of what you want to purchase. This team will do anything to strike a deal.

Dj Danny

Nov 27, 2012

First of all let me begin by saying what an amazing experience this was!It was the first time ever in my life when purchasing a vehicle that I felt that the sales person (Joseph Ali) was really there to help me! Joseph went out of his way to assist me and within only a few hours Joseph delivered to me and my wife the vehicle and the monthly payment that we were looking for! We came in without many expectations because other dealers after wasting many hours of our time at the end they said they could not help us!Joseph really came through and proved that he only wanted what was best for us!We still can't believe how smooth Joseph made this entire process and experience for us!I strongly recommend that if you are looking to purchase a new or used vehicle that you give Joseph Ali a call at 610-967-2101 and give him a chance to help you!It will be worth your while, even if you have been turned down by other car dealerships I encourage you to give Joseph Ali at Kelly Chrysler Dodge Jeep RAM a call! You have nothing to lose but much to gain!Sincerely,Dan

granger63

Nov 26, 2012

Joe was a very friendly salesperson, who approached us while we were looking at vehicles while our Buick LaCrosse was being serviced. We really had no intention of purchasing another vehicle that day, but we liked a particular Dodge pick-up truck there and later that day, we did purchase the pick-up. Joe was not a "pushy" sales person...he was helpful in supplying information about the vehicle as well as giving us financing info. Husband even drove the vehicle to our home so that I would be able to get a ride in it when we took it back to the dealership. We were very happy w/the overall experience of purchasing a used vehicle at Kelly Chrysler Dodge Jeep. We have been dealing w/Kelly Buick (also part of this dealership) for many years and would not hesitate to recommend them.

cowdogmom

Nov 25, 2012

My husband and I had a very bad experience with the several years ago at Kelly but the Dozer orange Wrangler really caught our attention. We were greeted by Christian who happily opened up the vehicle for us to view. He asked if we like to drive it and took us on a long test drive on the highway as well as up the mountain and on the back roads. Now we were prepared to leave the dealership due to our previous experience with the sales staff but Christian really saw we liked the vehicle and wanted to work with us. He introduced us to Larry, the sales manager, and after some discussion we were able to drive our new Wrangler home. We are pleased with the deal we got and the honesty in the price that was presented to us. We knew what our GMC Sierra's value was and what we wanted to leave with. We are both very pleased by how Kelly has new sales staff who want to help you get the vehicle you want. We also had two great service experiences with both the GMC and Chrysler sides in the past year which helped change our mind about this dealership as well. Sincerely hoping that Christian will be there when we are ready to upgrade our Chrysler Town and Country in a couple of years..

BBorman

Nov 24, 2012

My wife and I decided to buy a new dodge truck. She went to Kelly and met with Mike about a taking a test drive. From the first time of meeting with him to the final sale Mike was fantastic. He took the time to make sure that he had answered any questions she had and treated her with respect. No high pressure sales pitch, just a true sincere type of guy. I would Most Highly recommend Mike and the Kelly auto group to any friends or family.

patnaude

Nov 23, 2012

I dealt mainly with Darcel Bridges. I found her to be a very pleasant people person. She was very patient over a long afternoon (with no lunch). She handled all the paper work proficiently.Also, I commend Larry Beckett, who gave me good deals on 2 cars this year. As an engineer, I appreciate someone good with numbers.All in all, both are major assets to the Kelly organization.

steve7088

Nov 20, 2012

We had a great experiance at Kelly, the staff was very friendly and helpful. Christan was a great help to us and I would reccomend him and the dealership to anyone! We got a great deal and could'nt be more pleased!

dahohe

Nov 18, 2012

We just purchased a new Jeep Grand Cherokee Overland. Brian Reichanbach was instrumental in helping us understand the vehicle features, especially taking time to explain to us the different 4-wheel drive systems. Brian is extremely professional, has excellent product knowledgeable, is very courteous, and also is very personable. It was a refreshing change to work with someone like Brian in making our vehicle purchase a pleasureabe one.

Jazminehk

Nov 15, 2012

We were greeted with smiles every day that we visit until I purchased the car. Everyone was nice and humble. Christian was the first to greet us outside. He showed us the Jeep Compass we were looking for. He was with us when we test drove it. He made every process extremely easy for me. I gave him my information, and he took care of the rest for me. I went in not feeling too lucky about getting the car. I left feeling confident because I knew Christian was going to try his best to get me the car I wanted. I'm definitely appreciative with his great service. His personality made him so easily approachable and our visit special.

jshbdh

Nov 14, 2012

Nice friendly team.Good service.Would recommend them to a friend.Very pleased with the way they worked with me to get me the deal and car i got.

Stacylj

Nov 14, 2012

Recently bought my first car from Brian and couldn't have asked for a better experience. Brian made the process very easy. I would recommend him to anyone. Everyone at the dealership was very nice. Brian is always easy to reach and available at anytime.

vcolon24

Nov 13, 2012

HE work very well with us and we lefted very happy with our new jeep compass 2012. I will recommend him to all my friends and family looking into buying a car..

tropicalislandsand

Nov 12, 2012

I highly recommend this dealer and Anna as the go to sales person. I have purchased two vehicles from Kelly and I used Anna as the sales person for both. I have bought quite a few cars over the years and she was the most helpful sales person I have met. Anna went out of her way a year ago when I purchased my new Ram 1500. There was an issue with the plates Anna offered to drive 200 miles to a job site with the plates if they didnt come in from Harrisburg when they were promised and I know she would have. I just purchased a used Jeep Liberty from Kelly and once again I got Anna as a sales person and she showed me a Liberty that was in awesome shape, both cosmetically and mechanically, with low miles. I couldnt believe the price was as low as it was for the miles and shape it was in. My new wife loves it and Anna addressed all her questions and concerns. I was also able to purchase a low cost extended transferable warranty that will serve as piece of mind for my wife for many years to come.I would also like to give kudos to Mike in the finance department for knowing his stuff and being able to offer you affordable financing and additional products and services that make life that much easier when it comes to dealing with vehicle maintenance.

I12drive

Nov 12, 2012

To be fair I will offer a rating for the sales team separate than service. This review is being written a full month after transaction and with careful consideration. My experience was unusual to say the least in that my primary sales person was new/in training (no longer employed by Kelly) but all in all the sales efforts of those listed above were on par and I was treated respectfully. I wasn't intending to buy a used vehicle but decided to go that direction after test driving. I would recommend this dealership for the purchase of New vehicles but would not for Used vehicles. For their part, the sales team accommodated my needs/requests. This is my second certified pre-owned purchase from Kelly - there will not be a third although I might consider purchasing a new vehicle here.

kelly jeep

Nov 12, 2012

Brian was professional, VERY personable as well as knowledgeable, would recommend him & dealership to anyone, this is the 3rd new car I have bought from kelly over the past 18 years & always use the service dept as well & have always been satisfied.

Bruce Seidel

Nov 11, 2012

I am a guy that has always bought used cars, so when my current car was about to die from old age and high mileage, it was time to go car shopping. As I drove down the Lehigh Street automile - 2 days after Hurricane Sandy kicked the tar out of Allentown - the Kelly Chrysler/Jeep dealership was the only dealership open, even though they, too, were without power. As I walked around their used car lot, Joe Brader came outside to offer some help. I told him that I needed a car quickly, as my current car was on its last legs. I told him that none of the cars on their used lot interested me, so he asked what my needs were. I shared I was on a budget, I wanted a gas friendly vehicle, and needed something dependable and attractive. After he began talking to me about leasing a new car, I was skeptical, and frankly, I considered driving off because I thought Joe might be more interested in getting a sale than helping me find a car.But because he was very patient, did not become aggressive with his sales approach, listened to my needs and found a solution that I had never really considered in the past, I stuck around and listened to what he had to say. And when I walked on the new car lot, and saw one car that really caught my eye (and thought I could not afford), Joe talked me though the benefits of a lease and that I could get this great car and still remain within my budget. And much to my surprise and satisfaction, it all worked out, and I drove away with an awesome new car. About a week later, Joe called me just to ask how the car was doing, and if I was happy with the purchase. I assured him that I was very happy - and he left it with an open invitation to call on him if I ever would have problems with the car, or with service. I was impressed with Joe - and would recommend him to anyone looking to buy a car - new or used.

john.tiemann.35

Nov 10, 2012

The car buying experience at Kelly was truly refreshing thanks to Anna Remmel -Sales specialist, who went above and beyond to make sure we were taken care of from. From the moment we walked in and started working with Anna we knew she had our best interest in mind and did everything in her power to make the experience as enjoyable as possible. She is very friendly, knowledgeable and made sure we were satisfied with the vehicle choice. We highly recommend Her and will be returning to Kelly in 3 years to lease our next vehicle with Anna.

Kdem

Nov 10, 2012

Brian was a pleasure to work with! Very friendly and helpful. I certainly was not the easiest customer. But their patience paid off and I love my new Jeep! If anyone I know is looking for a car I will send them your way. Looking forward to working with you in the future.

cindy 1966

Nov 4, 2012

Kelly jeep is by far the best experience i had purchasing a new vehicle. Anna Remmel was fantastic. She is so friendly and truely made are family feel like part of the Kelly family. Anna's knowledge of jeep made are decision very easy in purchasing our new compass for our daughter. My daughter still can't believe she has a brand new car that she could afford. Two thumbs to the Kelly dealership.

ejm205

Nov 2, 2012

Brian and Larry were great!!! My exerience was excellent!! I would recommend them and your dealership to anyone looking for a new or used car or truck.

Deb kerestus

Nov 1, 2012

Zack was just the nicest and friendliest salesman. My experience at the Kelly dealership was awesome. With zacks help all my questions were answered and at the end of the day I drove home in a brand new jeep compass.

minifaza

Nov 1, 2012

Excellent customer service throughout the purchasing process. All my questions were addressed with professionalism resulting in a positive buying experience. I would recommend Kelly Jeep to my friends.

melissa79

Oct 29, 2012

We very much enjoyed working with Nate, he wasn't pushy and listened to our needs. We never expected to the be the owners of a Mitsubishi; however the Outlander is perfect with a wonderful warranty.Our next new car purchase we will be sure to stop by and visit Nate to see what he has available.

Vannatta54

Oct 26, 2012

Buying a Jeep from Kelly was a completely different car buying experience then I have ever had before. Brian was absolutely wonderful to work with. He heard what I wanted and made sure that it happened. Without a shadow of doubt I would buy all my vehicles through Brian and Kelly Jeep.

Larry Haas

Oct 25, 2012

Buying a car can be either a bad or good experience. Most of us don't like the whole process of negotiation between cost of purchase and trade-in value. At times, you compromise to the point that you're not terribly comfortable with the end results. But working with Brian Spangler was an absolute pleasure. He was very knowledgeable, helpful and affable, with-out the slightest hint of high-pressure sales tactics. He listened to what we wanted, and did not want, in the Jeep we purchased and found us the exact vehicle we were looking for...right down to exterior/interior colors. No compromises necessary. He explained pricing/value issues clearly and worked with us to stay within our budget and still get the accessory add-ons we needed. A true win-win. Great job, Brian!

Jbealer

Oct 24, 2012

I just bought my second vehicle from this group, they are so friendly and do all that it takes to make you happy with the deals and get you in the car you really want. I highly recommend them and will send my friends and family to Anna.

mgobe987

Oct 24, 2012

Brian was awesome and helped me out big with buying my SUV. He took the time and listened to what I wanted from a SUV and the price. He found it and I bought it on my first visit. thank you again great experience

rango

Oct 22, 2012

Great people to deal with. They work with you, to get you the lowest price possible. Everyone is so friendly.Got a great warranty. I love my 'Rango.

Lindaweil420

Oct 21, 2012

Anna was very pleasant to deal with. She was not pushy with trying to sell the vehicle. It was great going in and being helped by a pleasant salesperson.

Alfred Roesch

Oct 19, 2012

Have dealt with brian while purchasing (2) cars.Enjoyed both times. Very friendly and accommadating.Will see him first when buying again.I definitely advise you to do the same.

Sandy12o

Oct 18, 2012

Brian was friendly and very helpful throughout my experience in buying a jeep. He took the time to review the different features in my new jeep and helped me set everything up.

AL & DIANNA BRACCINI

Oct 14, 2012

BEST CAR BUYING EXPERIENCE I'VE HAD IN YEARS. STAN JUDD GREETED ME AND WAS VERY PLEASANT AND HELPFUL. BEING MY HUSBAND COULDN'T COME WITH ME, THEY LET ME TAKE SEVERAL VEHICLES HOME TO SHOW HIM. WE HAD CERTAIN CRITERIA AND STAN JUDD WENT OUT OF HIS WAY TO MAKE SURE ALL POINTS WERE MET. WE PURCHASED A 2013 DODGE GRAND CARAVAN. VERY HAPPY AND HIGHLY RECOMMEND STAN JUDD AND KELLY AUTOMOTIVE GROUP.

geoffroy

Oct 13, 2012

Zack have been very understanding of our need , then is french culture and fluent french have been decisive to deal with European like us . He was very helpful even when the deal was done .

tararapchak

Oct 11, 2012

Dear Kelly,We thank you for all your EXCEPTIONAL OUTSTANDING SERVICE IN HELPING US FIND THE RIGHT VEHICLE FOR US. BRIAN REICHENBACH, LARRY SALES MANAGER AND DALE THIERER SERVICE really were exceptional. At any time you may contact us for further review at 610 439-1316. Take care will reccmmend YOU to anyone.Sincerely,Tara, Scott and Corey Rapchak

schaffem

Oct 9, 2012

Brian was very helpful when we were purchasing our car. He listened to us and our needs. We enjoyed the whole car buying experience. We just came from a crazy experience with another car dealership and we were hesitant about even talking to anyone. Brian definitely changed our minds about dealerships. Thank you.

seanjones31

Oct 8, 2012

Michael was amazing! He was easily the most helpful salesman I have ever dealt with and went above and beyond to get the job done. I would recommend Michael Jordan to anyone looking for great service and a helpful hand in anyway possible. My next vehicle I will make sure I vist Michael Jordan again and again.

mep930

Oct 6, 2012

Brian was very curteous and worked hard to get a good deal for me. His customer service is excellent and the dealership goes out of their way to ensure the customer is happy. I would recommend Brian and the dealership.

chefwenk

Oct 5, 2012

This by far was the best car buying experience I have had. Not expecting to be buying a vehicle at this time,I was very stressed out. Nate and Sandy made everything go very smoothly and effortlessly for me and helped relieve the anxiety of purchasing a new vehicle.Nate went above and beyond to make sure I was in the right vehicle for me and to make sure I was completely satisfied with my purchase.They were very nice and easy to deal with.I would recommend them to anyone!

djohnson15

Oct 5, 2012

I went to Kelly dealership with and I have a very hard to finance situation or so I thought until I met with Christian Golden. He is by far the best,friendliest,honest salesperson I have ever met. I told him my situation and he assured me he could get it done. I was skeptical at first to say the least but I was amazed at how quickly he took this issue and made it no issue at all. Thank you Christian, We will be doing business for many years to come. ps... Love my Ram!! Vince and Dorine Johnson.

Muffin21

Oct 5, 2012

We bought a new Dodge Dart. Our questions were answered in a prompt and professional manner. Very curtious. Sale was a very good experience. We look forward to enjoying our new car.Thank you Christian

Dodge Dart

Oct 4, 2012

I was not truely interested in purchasing a new car when I arrived at this dealership. The only reason for my visit was to see what the new Dodge Dart looked like in person. When I parked my car I noticed Jospeh coming out to greet me. I informed him that I was not ready to buy a new car at the momment. Joseph did not seem bothered by this one bit and continued to walk around the lot with me answering any question I had about the cars on his lot. After walking around the lot for about 45 minutes just talking and looking at cars I had decieded that I would test drive the 2013 Dodge Dart. Joseph allowed me to go on a lengthy test drive with him that was not awkward in the least. After returning the lot I had the urge to see if I had the ability to finiace this car. Joseph took me inside and worked out the absolute best deal I have ever been given inside of a car dealership. Joseph made me feel as though he was on my side the entire time we went back and forth with offers. After everything was said and done I walked out with a new 2013 Dodge Dart Limited AKA the best car I have ever owened. At no point did they tell me that they could not work with me because of my credit score or my age. They truely respected me, and I am very satisfied with this car buying experience!

denise.nagrodski

Oct 3, 2012

Usually when you think of going to a car dealership, you dread it. Having every salesman ask you if you need help even though you're already working with someone.Go to Kelly Automotive Group and welcome to a new and wonderful experience.My salesman was Michael Jordan. What a a great guy, friendly, great sense of humor, down to earth, very knowlegable, but most of all not pushy.He made buying a vehicle a real joy. This time was an extra special experience because it was for my son's first vehicle. Michael knew this was a really special time and he was the final piece we needed to make the entire experience exciting and wonderful for my son (and me).Every one at the dealership was truly nice with "hellos," "goodbyes," and could they "get us anything."I don't think the experience of buying a vehicle can get any better than this!Thank you Michael. We will remember you in the future!

gerardamici

Oct 3, 2012

friendly and patience. visited dealership 4 or 5 times before i finally made a purchase. they was little pressure so i felt comfortable to keep returning untill i made up my mind. At least i thought i made up my own mind .

Caroline

Oct 2, 2012

The people that I spoke to very nice and helpful. However, I was in the dealership for three hours because there was only one finance manager

jzoito

Oct 2, 2012

Brian took the time to understand what I was trying to accomplish. He provided very good customer service without pulling any punches. Instead of trying to overselling something that I didn't need or want, he pointed me into the right direction the first time. Brian was very knowledgeable and always wanted to make sure that I understood anything about the vehicle. Both Larry and Brian made it a point to use their phone numbers for any reason at anytime. They both wanted to make sure that I wasn't just buying a vehicle, but, I was becoming part of the Kelly family and they want to make sure that I am always happy. I feel very comfortable recommending them for your next vehicle purchase.

jillandpete_1

Oct 1, 2012

Brian had expert knowledge of the Jeep Patriot that I drove. He highlighted the key features interested me and was very pleasant and attentive. His genuine concern for people is very apparent. After only a few minutes, Brian had us laughing and feeling very comfortable. I never felt like he was trying to sell me a car. He was very caring, genuine, and HONEST!! He is the kind of salesman that everyone should look for when buying a car. Even after I left, he stayed in touch with me. Although I didn't buy the Patriot, he congradulated me after I told him I bought a used BMW x3. I would highly recommend him to anyone and everyone that is shopping for a used vehicle.

cnichols27

Sep 30, 2012

A friend of mine recommended Anna to me and I was happy that I was able to deal with her. I wasn't expecting to leave there that day with a brand new Jeep but the deal was amazing that they gave me! I had a wonderful experience with Anna and Larry! I'm so excited I got a brand new jeep!

drnoel

Sep 30, 2012

These guys and gal make it real easy and pleasureable to decide on what to buy. Also the after sale caring on a personal level is real and obvious. I will also certainly be using this dealer for service through the life of the Jeep Wrangler that I bought. My sales person was Brian Reichenbach, but also Anna Remel stepped in to hellp along the way when Brian was tied up. And Larry Beckett always made sure I was happy with things. Michael Jordan (not that guy!) did a superbly efficient job in the finance office also.

jjones270

Sep 29, 2012

Sales person and the staff were professional. Financial and paperwork took longer than expected. Overall experience was great. Seemed they went above and beyond to satisfy their customers. Would recommend to anyone searching for a new vehicle.

hkw22

Sep 28, 2012