Used Cars for Sale at Kelly Ford in Melbourne, FL

Scubasteve023

Nov 17, 2016

I was looking for a vehicle,and Chris contacted me almost immediately after looking online...at 9:45pm. He made an appointment with me for the next day, after multiple vehicles and a timely process Chris got me in my dream car! Words do not express how amazing of a job Chris did and his team. Thank you for the work you do and making this Veterans car buying expirence one in a million! Thank you againThe Scott Family

smoke rises

Nov 16, 2016

BEST EVER CAR BUYING EXPERIENCE WOULD RECOMMEND KELLY FORD TO FRIENDS AND FAMILY... JAY MCEVOY AND JON POWELL WORKED VERY HARD FOR US TO GET IN OUR FORD VEHICLE...

Robert Gieswein

Nov 15, 2016

Dan Houge, I think worked for me and with me when I traded my 2010 Ford xlt truck with hd towing pkg. on a 2010 Chy town and country mini van. Thank you Dan.

Bill Rebling

Nov 14, 2016

Some times buying a car is like having a root canal. Mike, John and the staff there were polite, quick and had everything ready when i got there. It was a no pressure experience.

IMYEXPLORER

Nov 14, 2016

Very knowledgeable and pleasant service writers. Prompt service and excellent mechanics. Able to handle any issue with your vehicle from simple service to major repairs.

Russ52

Nov 13, 2016

Kelly Ford is an extremely customer service oriented dealership. My Sales Associate, Ron Orel, Took the time to research the Cars at there dealership that matched what I was looking. Before I arrived at the dealership he used the criteria from my internet inquiry to find the 2011 Ford Mustang i purchased. I cannot thank them enough for the time they took to help me finance this vehicle to fit my budget. Ron and Sandra Smith took the time to address any questions i had. The process was thoroughly explained to me, all options presented and reviewed. This left me feeling very comfortable with the decision and experience of buying a vehicle. Thank you, Russell Rouse

Customer80

Nov 8, 2016

I had a poor experience with another dealership in the area. Had my first oil change done by Kelly Ford and they were so friendly. Even with the line so long for oil change i got in pretty quickly and they called me when it was finished. Even washed my car for me. Thank you Kelly Ford. I will be your customer as long as i own a Ford.

DPoulos

Nov 8, 2016

I am new to this area and went to Kelly Ford for the first time. They have a great service department and go out of their way to take care of the customer. Very personable service. No hassles, no trying to sell you extra stuff that you don't need. I will go back.

Billie1234

Nov 7, 2016

3 years ago I purchased a car, took over two hours and I had to threaten to take my car as I told the finance guy I did not want gap insurance 5 times and walked out of the office. Wound dealing with the finance manager and again you want gap insurance? Really? I needed to purchase a car and it was the one I wanted so I suffered through and bought it. I have this in the service department 7 times since then for issues, unfortunately all different ones so can't use lemon law. Latest fiasco, I put it in and told them I needed it back by 1:30pm, they had it for five hours to do 2.5 billable hours of work p, so in reality, maybe 1.5 hours of actual work, I was told the parts were there, I get a call saying the parts won'T be in until the afternoon despite being told twice they were there before dropping it off. Needless to say, missed appointments because I didn't get my car. So it needs to go in yet again and I was told I would have a loaner car and would get a call to arrange it. Got a call, called back after I got t of work, no one there to help me in the service department, too late, no-one can help me tonight he they want me to come in and drop it off again?! Think it will be ready by 1:30? Not chancing it. Besides that I get a call from the sales department wanting to buy my car right after I got it back last time. It took four months after I bought the car to get them to quit calling me, emailing me, basically bugging me.

GT!

Nov 3, 2016

Kelly Ford is a very comfortable place to shop for an automobile. I worked with Phil Pettus after a internet inquiry and received a great deal. Phil was very professional and easy to deal with. He answered all my questions and addressed all of my concerns. I appreciate the fact that he was not pushy and gave me plenty of room to breathe.This is the third vehicle I have purchased from this dealership and will not hesitate to go back for my next purchase.Thanks to Phil and the finance department at Kelly Ford for making my car buying experience great.

luckyl 668

Nov 3, 2016

Jay McEvoy our sales rep. was extremely patient, and went beyond to put us at ease and to ans. all our questions and bring us through the whole process.

Naomi

Nov 3, 2016

Tristan Palmer our sales rep was very professional at all times. Jon Powell our financial consultant was great made the whole process as painless as possible. We walked a way very satisfied, we would recommend Kelly Ford to anyone.

Emmashoenberger

Nov 1, 2016

We had purchased from a dealership in Palm Bay just one month prior, also had purchased from the chevy dealership up the road the month prior. Now we were looking for our son. How blessed when Chris was the man that approached us. A mom in scrubs and her 16 year old son! He was a breath of fresh air. He did not circle like the common vultures. He was happy, pleasant, and the best part talked to my son. It was his car after all. I discretely told Chris we would buy a car but did not want my son to know we would buy, we would surprise him. Chris actually felt bad because my son left so upset thinking he was not getting the car he FELL IN LOVE WITH!!! Later that day we returned to pick up the car and we were given a HUGE RED BOW TO SURPRISE MY SON!! It was great. Here is what I loved and then sealed the deal , the woman in finance and I apologize I don't remember her name, was amazing! She just so happen to have prior experience on toyotas. We purchased a used 2014 Camry for our son, I had owned a Toyota purchased from the local dealership and this woman gave me a run down on the safety of this vehicle and how this will benefit my 16 year young new driver. She went over all the protection features she knew this due to prior employment for Toyota! How fantastic. They were all so excited for my son and his first car. Now fast forward and month later we return, even though we had just bought an Explorer 4 months earlier, my husband really wanted a truck. This was a no brainer I called Chris and now we own a 2016 Ford F-150! Chris is amazing. Now we have 4 new cars in our driveway and I tell you, I was sad when I said Chris, you wont see us anymore on this end of the dealership, but I will recommend you to anyone! Well never say never, I drive a 2016 Escape, and love it, I don't want to part from it, but if I ever do, I am sure the only salesman I will go to is Chris!!!

buflo kate

Oct 31, 2016

The overall experience was great ! My salesperson was Tristan Palmer and I ended up working with several other Sales Staff. I would definitely recommend this dealership looking forward to the coming years in Florida and Kelly Ford service.

Poppe'

Oct 31, 2016

The folks at Kelly Ford are simple Outstanding! They pay very close attention to detail and are consummate professionals in all areas of operations. I'd like to especially single out Mr Phil Pettus. Over six months ago, I inquired about upgrading my Ford Expedition. He worked with me every step of the way until I finally found my new dream vehicle. Kudos to Phil for going above and beyond what other dealers have shown me in the past. Kelly Ford gets my recommendation for prospective buyers hands down.

KAB

Oct 27, 2016

Sometimes purchasing a car is an endurance contest.Purchasing this car from Kelly Ford and all directly mentioned was an exceptionally pleasant opportunity.." A pleasant opportunity.........Not an endurance contest"Kevin Barry

Patricia Jones

Oct 25, 2016

From the moment I started searching on line at their used autos, I received nothing but the best treatment and professionalism from each and every person I dealt with. I was in a hard situation and they made my purchase of a 2016 Fusion seem like I could just sit back and let them work the deal, which they did. Would definitely go back their again and refer anyone I know.

EMontegut

Oct 25, 2016

I have always dreaded car shopping. The minute you step on the lot, you feel like a guppy in sea of sharks. Not only did I not feel that way, I was comfortable, the salesperson listened to me (and as a female, I am sad to say that is often not the case when it comes to car shopping) and worked to find a deal that would meet my needs in a price I could afford. I have never been as relaxed and actually enjoyed the experience as I did this past Sunday. Thank you Mike and the team at Kelly Ford. We will definitely recommend others to shop there.Erin

Doug

Oct 23, 2016

I sent in an inquiry and request for a test drive. Everyone involved treated me like family...family that you like. John took the time to answer questions. He was very through and made me feel like I was the only customer he had. From the initial contact from Cassandra, email from Phil and the hours that John spent with me made this the absolute easiest and best truck buying experience ever. I have bought and sold close to 30 vehicles and they are the best! John stayed with me while we waiting a bit fro Miguel in the Finance office. Miguel was no nonsense and very easy to work with. Great job everyone and Thank you!

Daniel Miner

Oct 22, 2016

Had a great experience, went to the dealership knowing what requirements we had to have in the new vehicle and what we were looking for with our 2 trades. They made sure we had exactly what we wanted and also ensured that it was brought to the dealership in a very timely manner and were very helpful in the transition. Wonderful group of people that work here.

Buyer

Oct 21, 2016

I visited Kelly Ford after visiting couple of different dealerships in and around Melbourne, FL. The sales folks were not overly aggressive like most other places. They let you walk in and look around, and are there if you have any questions. They have a good collections of used cars. I test drove 3 midsize sedans before finalizing one. The price was right. The whole experience, before, during, and after the sale was great. I liked the culture their leadership team has built in. I highly recommend this place.- Dutta

Dylan J.

Oct 21, 2016

Want to point out the service I received from Internet Jay and Jon from financing went above and beyond to help me get into a vehicle as well as made this experience very pleasurable for my first time purchasing my vehicle through a dealer.Look forward to bring more of my business to this dealership in the future

Mayamoooo

Oct 21, 2016

I had a simple oil change here. I work during their business hours so the plan was for them to leave my keys locked in my car so that I could pick it up outside normal hours. When I picked up my car they didn't leave my keys. After several phone calls they agreed to mail them to me. A week later, still no keys. I did however get a phone call saying that my car was "ready to pick up." Seeing as I was in my car at the time I told them that they were mistaken. Obviously no communication and they still hadn't mailed my keys. Two more weeks go by and I still didn't have my keys. I called and was transferred several times until finally they said they would call me back. They didn't call me back. Finally I called again and spoke to someone who said that my keys had been returned in the mail. No one had called to inform me of this. It's not that difficult folks. It's been a month. I want my keys. And I want my awesome Harley Quinn key chain back.

nana

Oct 20, 2016

I went to Kelly Ford have my SUV serviced and ended up with a new 2017 SUV.I The fast service and the friendly staff helped .

amy long

Oct 20, 2016

Excellent sales team. They worked with us to make a deal. Very professional sales and finance people. Best car buying experience we have ever had.

Weesey123

Oct 19, 2016

I hand stopped by Kelly Ford a few weeks ago looking for a used car and met Chris Lefevre the salesman. They didn't have the car I wanted but he said he would keep an eye out for what I was looking for. Well he would call once in a while when something cam in and I would say no not that one or yes I'll come in and check it out. He was very good about keeping in touch and I went in to see a car he called about. Didn't like the color but they did have another car that fit my needs. We struck a deal and I drove out with my car. Was a pleasure to work with Chris Lefevre. Give him a call or stop by you will be happy you did. Also worked with Charlie Algier-McCarthy and Sandy Smith both friendly helpful and professional. Thanks for my 2016 Dodge Journey.

Mike2681

Oct 19, 2016

Went in with a specific truck in mind with specific options that the trucks in their inventory did not have. The sales team helped to locate the exact truck desired and had it available at their location within 2 days. They were extremely thorough in ensuring that all rebates and bonus deals were applied to the sale price. I am very satisfied with help that my sales rep, Harold, provided and the communications we exchanged during the process. The truck is awesome, especially since I just upgraded fro a 2002 model, and the quality of Ford vehicles has kept me a devoted Ford customer for over 35 years. Thank you to the entire Kelly Ford team.

Shelley-edge

Oct 18, 2016

Everyone was friendly and very knowledgeable making my purchase and decisions very easy. My salesman Brent Slater was wonderful I could not have asked for a better experience buying my vehicle. I also dealt with Cheryl who explained the vehicle technology and found the time she spent with me very helpful. Doug the Manager was very attentive and patient. Jon in financing was also very friendly helping me navigate the financial part helping me find the best option on financing the vehicle. I'm very confident should I need any further assistance they would help me. I would recommend this Ford dealership to all my friends and family.

ElGuest

Oct 17, 2016

Hello! My wife and I went there to check cars. One of our acquaintances recommended us Kelly Ford as a dealer. When I got there, I was greeted by none other than John Alligood. He kindly show us around the variety of cars and trucks they have. I thought I wasn't going to get a one that I liked until he show us the vehicle I'm currently driving. Their finance, sales team, and maintenance team were all great to us. Carlos Arciniegas helped us to obtain the new car, which it was a bit of a hassle for both of us. Work with us all week to get that finance that we wanted. Last but not least, Cheryl Shaton showed how the car electronics work, including Sirius and other features. Worth a trip!

C.Murphy

Oct 16, 2016

I recently purchased an F150 from Brent Slater and I must say he was by far my favorite salesman! He was very upfront, honest, and definitely a pleasure to work with. He made my vehicle buying experience easy, prompt, and enjoyable. It was also very nice of him to follow up with me on my purchase. Thank you Brent!Jon Powell made my financial side of purchasing a breeze. He was friendly, helpful, and gave me good advice when it came to the warranty options for my vehicle. Thank you Jon!I also had the pleasure of working with Cheryl Shaton. She was beyond helpful and took more time than I ever expected to go over every detail on my truck. She even took the time to set up my 3 month trial of sirius radio, which I love already! She is very knowledgeable about the vehicles and I would be so lost on all my gadgets without her! Thank you so much Cheryl!

short buyer

Oct 14, 2016

My recent car purchase was an emergency purchase. Ed Stallings, the salesman made it easy and wanted to accommodate my needs as a buyer. I have used the service department for years. As with all service to cars, it can be frustrating, but they have always done a good job repairing my car.

Tjbennett1960

Oct 12, 2016

From beginning to end my experience exceeded my expectations. Ron Orel asked the right questions and listened to my responses and helped me through the process in a very professional manner. I am very pleased with the deal and car that I chose. Then Cheryl Shaton finished the experience by introducing me to my car and sharing very valuable info. I would like to thank everyone for making this a very positive experience.

engineer61

Oct 12, 2016

From the first contact by phone to the final sale of the exact car that I wanted it was a pleasure to work with Terry Shea. Cheryl gave me a great introduction to the new technology and Miguel gave me a complete description of the financing and options. They're a friendly group of people who made the whole experience of buying a car a very pleasant one.

Jimcon5

Oct 10, 2016

From the beginning Mike and Sandra made it easy for us by explaining our options and listening to our requirements for a new car. Having the choices was nice and also taking care of the licensing and transferring the plates from our old car to the new one was an added bonus.

Jan

Oct 8, 2016

I purchased a used vehicle in 2012 from Kelly Ford and came back to them for my new purchase. Couldn't have been treated better. Everyone was friendly and helpful and made the whole process easy. I made an appointment with Rob Saslow because I had a good buying experience with him in 2012 and 2016 was no different. Thanks, also, to Rob #2.

Tiffany Puppo

Oct 5, 2016

John was so nice and made buying my first car so easy! He helped me through everything! I can't wait to come and buy my next car from him! Very friendly as well!

Michelle

Oct 4, 2016

When I showed up at Kelly Ford I was immediately greeted with respect and given a test drive in the car Ive been looking for. John was a huge help with this all and really made it happen. Casey tucker was also a big part in getting everything rolling. Was very happy with my experience. Thanks again!

Harold

Oct 2, 2016

I went into Kelly Ford several times with my son to buy his first car. Needless to say he was very uncertain on which car he wanted, and we had many visits to different dealers. Each time we visited Kelly Ford, we were welcomed and always treated with no pressure and extreme honesty. They were all very patient as we got through the process and eventually purchased a new F-150 Platinum. The delivery and whole experience was first rate. I would certainly buy from Kelly Ford again.

2016 Mustang GT Premium

Oct 1, 2016

After visiting Kelly Ford a few times and engaging in a test drive on a new 2016 Mustang GT Premium, I was very impressed with the level of customer service and the friendly atmosphere. I'm not a big fan of the car buying process in general, but at Kelly Ford, my Internet Sales Representative, Dr. Phil Pettus was both highly knowledgeable about the Ford Mustang and more than willing to accommodate my hectic schedule. My Finance Manager, Jon Powell was extremely pleasant to work with and gave me great confidence in my Kelly Ford Purchase. In addition, Charlie Algieri-McCarthy, from the Kelly Ford Business Management team, made a point to introduce himself to me and explain the reasoning behind the offer on my motorcycle trade. Of all the dealerships I've dealt with over more than 12 years in Brevard County, I can honestly say that my purchase at Kelly Ford has been the best buying experience. The Kelly Ford Staff is wonderful across the board, from sales to finance as well as service.

Miata88

Oct 1, 2016

Great to deal with. Honest,easy and professional. Drove 100 miles to th m,and well worth it. Very good purchase and got a good eat deal and good price for trade

Ralph63

Sep 29, 2016

Great Dealership, Salesman Mike Casey was easy to deal with. I will never buy another Ford in Broward County. Kelly Ford is my new Ford Dealership!

hotminx

Sep 29, 2016

no pressure at all we picked out a car and bought it the salesman was absolutely 150 percent awsome.also the gentleman that did all the financial was awsome too we were very happy with everything.

Chuck K

Sep 28, 2016

I have been buying cars for 50 years and this was one of the most pleasant buying experiences I have ever had. Chris Lefevre went way above & beyond what one would expect from a salesman & I recommend him highly. Charlie Algieri-McCarthy, Jim Ahlquist and finance specialist Jon Powell were all extremely professional and very helpful. Kelly Ford is a great place to buy a car or truck,

aeanderson1988

Sep 27, 2016

Chris Lefevre let me spend as much time as needed to look, sit in, and drive the cars. He was respectful of my budget and only showed me cars that met exactly my needs that we discussed before going outside. He texted me when another car became available that he knew I'd like and it was what I eventually bought. Wasn't pushy, was very enthusiastic and helpful. Marc Camelleri was also very helpful and showed me how to actually use the car, help me set up my phone with the bluetooth, and was very respectful and patient with my questions. Would shop there again.

JetJockey

Sep 24, 2016

I hate buying cars. All previous experiences make going to the dentist seem great by comparison. Phil was a great rep to deal with and made this transaction truly painless. Answered all questions, showed us everything we asked to see, and made the paperwork effortless. The staff that handled the details of buying the car and the prep staff were outstanding. Probably the best car buying experience we've ever had. Can't speak highly enough about this deal.

SuzyQ

Sep 24, 2016

Best new car buying experience ever. From my sales person Tabby to Sandy in Finance and Customer Relation Manager Cheryl taking the time to walk me thru all the functions of the vehicle. AND who could forget Bose. You maxe my day! Couldn't ask for a better experience. Thank you Kelly Ford !

Very patient customer

Sep 24, 2016

I purchased a new 2016 Ford Explorer. My sales person was great. But from day one everything else has been a nightmare. There was lot damage on the vehicle in multiple places that weren't disclosed before I purchased it, but were known by the dealership. Promises after promises were made to "make it right". It was been a constant never ending flow of problems, misdiagnosis' and further damage caused by the service technicians. I have had the vehicle for exactly 6 months and the dealership (service dept.) has had it for 27 of those days. When I escalated my complaint to upper management was when things really went south. I was met with "what's your problem now" attitudes and refusal to even communicate with me. I have requested to meet with Tim Kelly (owner/manager) in person, via voicemail, written letter... and nothing. He has made no attempt what-so-ever to solve this problem. So, unless you plan on purchasing at Kelly Ford in Melbourne FL. and having a different dealership do your service, beware! Its one giant headache that will end up costing you the integrity of your vehicle.

kayd

Sep 23, 2016

I visited another local Ford dealership prior to visiting Kelly Ford. What a difference, Kelly Ford was straightforward, friendly and helpful and made my car buying experience pleasant. Brent Slater and Ron Orel made me feel at ease and they answered all my questions. They told me to call them anytime with any concerns. Cheryl. the Customer Relations Manager sat in the car with me and explained every feature of the car, and also gave me her card should I have any questions. I will definitely recommend Kelly Ford to all my friends as they put the customer 1st! Kay D.

Mpollack

Sep 22, 2016

Absolutely the best car buying experience ever. Internet Jay took care of me right from tne first email. Carlos in finance made me and the wige feel very convenient about our purchase. Hats off to the entire Kelly Ford Team.

Emilyhuff19

Sep 20, 2016

I would definitely recommend Kelly ford , I loved working with Tristan he made buying a car very easy and enjoyable definitely helped me get exactly what I wanted, Carlos worked very hard to get me approved very good experience.

Brij

Sep 19, 2016

Had a very good friendly experience every time stepped-in to this dealership. They made taking decision and buying car so easy. Got immediate resolution for my door locking issue, music system issue and servicing.

Desrochers

Sep 19, 2016

Stopped by just to look at used cars ended up leasing a Ford Escape . We had never thought about leasing in all our years of buying vehicles .Our salesperson informed us and we were impressed with the advantages of leasing.

MikeAvionics

Sep 18, 2016

I was looking for a pretty specific vehicle. I located several in South Florida so I contacted the dealers and requested out the door pricing. Kelly Ford had the best price and Phil Pettus seamed to be a straight shooter so I decided to buy from them. We agreed on a price over the phone and before I left for the 1.5 hour drive to the dealer, I requested that they not but any of their dealer stickers on the vehicle. I also mentioned that I would be pulling the SPORT decals off of the rear quarter. When I arrived, the truck was ready and Phil had his guys pull those decals off for me.Carols Arciniegas made it a pleasure to complete the pile of paperwork that's always required. I am always amazed at how little a salesman typically knows about a vehicle when I'm shopping. Phil Pettus clearly answered a couple of questions that I had already asked about 5 different salesmen at other dealerships. The other guys had no clue what they were talking about but Phil obviously knows his products as he was able to give me a straight answer. I would certainly recommend this dealership to anyone that is in the market for new Ford.

Pderrick13

Sep 18, 2016

Awesome experience from time I entered the dealership. Tabby Collins did a WONDERFUL approach from showing us used cars...everything made me and daughter very pleased at the way she conducted the whole sales event. This sales person ROCKED .If ever I buy another vehicle it will be with Kelly Ford. Thank you Tim Kelly

Sebastian92

Sep 18, 2016

I have to say I have never had such a good experience at a car dealership before. I don't have the best credit and Kelly Ford really did their best to work with me and the pre approval offer I brought in. They not only lowered the vehicle price in order to make a deal but they also found a warranty for the vehicle that didn't break the bank, as well as giving me a more than fair trade in value for my old truck. They helped my husband and I find the perfect SUV for our little family and I could not be more appreciative! Mike the salesman and John the finance manager really went above and beyond anything I could have expected. They made the vehicle purchasing process quick, easy, and stress free. I will always recommend visiting Kelly Ford for your future vehicle purchases!

Denise

Sep 17, 2016

Ed Stallings, wonderfully helpful...nice educated salesman, not pushy, made purchase easy. Found the right support in his team to make this purchase of my 17 Ford Fusion exactly what I wanted. Great experience from start to finish.

fordguy

Sep 16, 2016

I was contacted by phone by Jocelyn Apfel due to a an internet request I sent. She was extremely friendly and helpful. She convinced me to come in to the dealer that day. Upon arrival she turned me over to Ron Orel who completed the whole car buying process. He was very helpful also. He wasn't pushy at all and was very knowledgeable. The last person I dealt with was Jon Powell. He explained everything (and it was a lot) and didn't push any extra items on me. My overall experience was very pleasurable and would recommend this dealer to anyone.

slopez

Sep 16, 2016

We went to Kelly Ford to check on their car choices, and we ended up having a great family experience there because their customee service was amazing! Even the kiddos enjoyed the two hours at the dealer that day! We.bought a nice car, with 0% interest financing!

Alex Forton

Sep 13, 2016

The combination of the personable sales team, with the courteous financial staff, and the touch of vehicle tech training, created an unforgettable experience when buying my car. I have never felt in better hand anywhere else than I did at Kelly Ford.

John

Sep 12, 2016

Great car buying experience the Kelly Ford team was courteous and efficient. Had the car I was looking for with a lot of other option already installed. Ron Orel was exceptionally helpful in showing me the various vehicle options and taking me through the various buying and financing options. Also pointed some purchasing options I didnt consider.

bowmanandluers

Sep 11, 2016

Our initial contact with Kelly Ford was over the phone. We knew what we wanted. They had it on the lot. We asked for a sales price without having to "dicker". Within minutes we received a quote that was in line with what we wanted and we let Tristan Palmer know to put our name on the car. The next day we drove from Daytona Beach to Melbourne to pick-up our 2016 Taurus - Limited in Ruby Red. The entire crew was great. Tristan Palmer was our sales associate. Carlos Arciniegas prepared our paperwork. Cheryl Shaton gave us a very good introduction to Sync. Comparison shopping is the correct approach for such a significant purchase. We suspect you will find, as we did, that Kelly Ford will do their best to sell you the vehicle you want and at a price that is in your range. Do your homework and then go to Kelly Ford!

DRZen

Sep 11, 2016

We went in a little jaded from other dealerships and salesmen, Reggie restored our faith in car salesmen. We browsed online and went to the dealership with a list of cars we were interested in. Reggie showed us the vehicles on our list and pulled them side by side so we could compare them. After test driving the vehicles of choice, we decided to purchase 2 new cars. The team worked with us to negotiate a good deal and secure the lowest rate financing. From the moment we walked in right through taking delivery of our vehicles, our experience was pleasent and the staff was happy and willing to help. We will be back to purchase more vehicles for sure!

EvaLena Hallgren

Sep 10, 2016

I had a good experience with everybody I met, Dr.Phil, Charlie, and Jon. Didn't feel rushed or pressured into buying more than I wanted, and my dog Buttons loves you all.I'LL BE BACKEvaLena

Queenrowdy_305

Sep 10, 2016

I can't even begin to put into words how satisfied I am with my car! Literally thank god everyday for having such a good car, and such great managers that helped make it all possible. Tristan was the SWEETEST man there was, he helped me find exactly what I was looking for AND Carlos made my budget possible. I'm so happy and THANK YOU

Ron 2017

Sep 9, 2016

We purchased a 2013 Escape from Kelly Ford after visiting several other dealerships in the area. Ourexperience with the other dealers was marginal at best. The model selections were available and in many colors. The sales staff knowledge and willingness to deal was limited. Some had problems answering questions or had to see the manager. We eventually got to Kelly Ford and talked with Cassandra Younger who was so very helpful and we bought the 2013 Escape. I recently bought a 2017 Escape at Kelly Ford and can honestly say the staff on site could not have been more helpful, friendly and open. Jerry Butler Perez handled the sale with me and Ron Orel was also involved. I felt comfortable with everyone involved and will certainly recommend Kelly Ford.

crashdummy

Sep 9, 2016

Bought our 2008 60th anniversaryF150 pick up from Kelly Ford in Melbourne. Charlie Algiers-McCarthy made the deal work back then. We started having 2008 truck along with my 2005 f150 serviced their as well. Had a few issues with the service dept, then Judy Daly took over and it has been great ever since, only to get better when Traci Daly became my service advisor. Decided to see what was on the lot and see what type of deals they had, Charlie introduced us to Mike Casey and he asked what we were interested in. Mike is a great person, he was not pushy and he is very informative. Between Mike and Charlie we again got a great deal on our new 2016 f150. Jon Powell got all the paper work done and got us out in a timely manor.After our purchase we were introduced to Cheryl Shaton who is awesome. she explained all the options and electronics on our new truck and even my dumb redneck hill-billy non-computer friendly mind was able to understand every thing. She has even called and told me to come back if I have any question. This by far is greatest dealership I have ever dealt with. They make me and my wife feel like family every-time we visit the dealership. I recommend them to everyone, if their is an issue just let them know and they will work with you.

debgram

Sep 8, 2016

Compared to the Lexus Dealership it was refreshing...everyone was very friendly and totally helpful at Kelly Ford! Thank you all! No high pressure. Each salesperson asked how they could help. Sales and staff just as eager to please after the sale as before. Great Customer Service rep and Financing agent.D. Graham

Michael fig......

Sep 8, 2016

I bought a lot of new cars in my lifetime. But by far Kelly Ford is the best dealership out there right now. everyone was very polite and helpful they really take care of you. my salesman was Terry Shea he has patience experience very knowledgeable on all vehicles I recommend him to anyone that's looking for a Ford vehicle. he really went out of his way to get me the best deal.

ITS SLOW

Sep 7, 2016

I had been searching online for a Focus RS with more than 2 months. I came across one that fit my search perfectly at Kelly Ford. I immediately called and asked if it were on the lot. Sure as anything it was sitting in their showroom. It was later in the afternoon on a Sunday and I live about an hour away. The salesman, Mike Casey said that wouldn't be an issue, that he'd stay late if need be. I loaded up the kids and made the drive. Once getting to the dealership it was like being treated like royalty. Everyone was very courteous to my family as the buying process started. Before I knew it I was back on the road but now in a gorgeous Nitrous Blue Focus RS. I couldn't have had a better experience. I truly feel part of the Kelly Ford family.

John Crist

Sep 6, 2016

While my wife and I were searching for an affordable and economic car that had style we were introduced to the Ford Fiesta. We searched online Kelly Ford of Melbourne. We received friendly and informative information from Phil Pettus that we requested. We decided to visit Kelly on a spur of the moment with out plans to purchase . We were met by Jerry Butler-Perez who was very friendly and pointed us in the right direction. He went in to check up on Phil , who was busy at the time helping another Kelly guest. Jerry came out and We explained to him that we were payment constraint. My wife really liked the Fiesta. Jerry found the right car for my wife and Phil crunched the numbers and they were able to help us with a payment that fit our budget. Jerry introduced to the service shop , parts department and thats we met many other key personnel that were very friendly and willing to go out of their way to make sure everything was world class. From the initial online experience to the delivery Kelly Ford and the complement of professionals will welcome my return business for many years to come. Thank you

Fitz

Sep 5, 2016

The team at KELLY Ford in Milburn was nothing short of excellent through the entire process. Sales representative Phil Pettus is a real pro knowledgeable, professional and very easy to deal with. Phil took us through every step of a purchase of a 2016 Mustang convertible, and we were purchasing from out of state. Tim Kelly, the owner-managing partner a Kelly Ford was personally involved, made sure we were treated correctly, and Sandy Smith in the business office was friendly and efficient. Cheryl Shaton who gave us a training session on the car'features was simply top notch. Having purchased many-many cars over the years, I could not remember or ask for a better experience. Do not hesitate to deal with these folks. A great dealership.

Louie

Sep 5, 2016

After owning a 2015 Ford F150 SuperCrew XLT 4x2 for a year, I decided that I wanted to switch out to a 4x4. After speaking with multiple dealers around Central Florida, I ended up deciding to go with Kelly Ford since they never wavered from their original price commitment. I can attest that this practice is rare in the industry it seems... I had several other dealerships exhibit shady practices. Phil Pettus followed up an appropriate amount to check in on the sale, but didn't pester as I considered all of my options. Him and his team went out of their way to find the exact truck I was looking for and believe me, I was being extremely picky. They brought a truck in from out of the region and offered me a very fair value in trade for my immaculate, one year old F150 4x2 without playing any games. I appreciate all that they did in getting me the best truck, for the best price, and for also helping identify financing that met my requirements. Thanks everybody!

Malmog

Sep 5, 2016

Everyone was very pleasant, very friendly. I was able to feel comfortable with my trade and new purchase. Very fast paperwork and no hard sell for warranties.

nvgmailer

Sep 4, 2016

John Alligood was my salesman and he was very professional and helpful. He made my buyingexperience very pleasant . I would recommend him to everyone to stop in and see him. The entirestaff at Kelly Ford was superb. NG

Vinnie

Sep 3, 2016

I was originally interested in a listing of a used 2015 Mustang. After calling and speaking with Terry Shea, he informed me that the car I was interested in was unfortunately just sold but that there was a newer model of the same. Terry was incredibly accommodating with my time and made every effort possible to see me and to allow me to inspect the 2016 Mustang I would eventually drive off the lot with. Everyone at Kelly Ford from Terry, to other sales associates, to managers were very polite and made sure I was comfortable and informed throughout the entirety of the sales process. I am ecstatic with my new vehicle and have Terry Shea with Kelly Ford to thank.Thanks guys!

Michele

Aug 31, 2016

Austin made my purchase a breeze! Friendly and professional at all times! Helpful and knowledgeable. I would certainly recommend him to friends and family in the future. The Manager and the Finance gentleman also added to the ease of the purchasing of my new car! It was nice to be in an environment where everyone seemed happy.

Mike FISKE

Aug 31, 2016

Kelly ford had a great experience. Thanks to Taylor Heath. Also thanks to Neil in service for helping my daughter. With her 2013 ford escape

Nicole Simmons Melbourne, Fl

Aug 31, 2016

Loved the service from start to finish! This was the best experience I have ever had at a dealership in my life! Thank you Austin for being such a wonderful sales person I will recommend you to everyone that I know! A special thank you to Sandra that worked on my car loan!!!!! You were AWESOME!!!!!! I couldn't be happier!!

Angela Danner

Aug 31, 2016

I was referred to your salesman, Taylor Heath by a friend. I received excellent service and purchased a 2013 Ford Edge. He was outstanding. Went above and beyond! Even installed my child's carseat in the new vehicle so it was ready to go. My advice is to hire more salesmen like Taylor. It would be beneficial to your dealership and your future customers. He is outgoing and fun. He was so nice to my family and I. I also appreciated how kind Carlos (the finance guy) was to my family. He made the process as quick as possible knowing that my 2 children were beyond ready to leave. Thank you Kelly Ford and specifically Taylor and Carlos!

S.Lasher

Aug 30, 2016

The people where very knowledgeable and helpful. The purchase of my f250 went very smooth. I would definitly recommend Kelly ford.. Thanks to everyone who was involved..

Myra & Gene

Aug 29, 2016

It was so nice to work with Jerry in purchasing our new Escape. He made everything easy and took such good care of us in our buying experience. And....he followed through on every detail. We are happy that Jerry greeted us when we first arrived at the dealership. It was a pleasure to meet him and will highly recommend Jerry to everyone we know. Thanks, Jerry. Myra & Gene

Sharon Evans

Aug 29, 2016

I bought a car from Kelly Ford on 8/27/16. The salesman was Marc Camelleri. What a great experience! I would highly recommend this dealership to someone looking to buy a car. Marc was very helpful and gave us a fair price on a new car. I will definitely go there again when we need the next car. Ask for Marc. He is a salesman you would like to deal with.

Jeffery Furek

Aug 29, 2016

Ron was my salesman and he is one awesome dude. Shoots straight from the hip! Not a BSER! Thanks Ron! I give you 10 stars!

roger white

Aug 28, 2016

Roger at Bonnie From the minute we met Ron Orel at our first visit we connected immediately. his easy going attitude and ability to listen to our needs at wishes for car was wonderful. we was extremely satisfied with the time ,effort, and hard work Ron put in finding our dream car!! We would recommend him to anyone looking to buy a car. he is very knowledgeable about pricing, financing your car. Also his Manager Charlie was excellent!!!!!!

Tall dude

Aug 28, 2016

Terry was outstanding in every sense of the word .Attentive ,concientous , polite , responsible and very efficient . He made it a pleasant experince . I highly recommend him to anyone searching for a vehicle at Kelly Ford .

Wayne

Aug 27, 2016

I live in Texas and sometimes Florida. From Texas, selected dealer (Kelly), sales rep (Ron Orel) and narrowed selection for a Florida car. The up-front work made for fast and stress-free buying when I showed up to make the deal. Top notch professionalism from Ron, Cheryl Shaton and Kelly people thru-out from initial online contact to a delighted drive off the lot.W

Chris Cash

Aug 26, 2016

I came in looking to trade my 2013 Ford Fiesta and left with a brand new 2016 Ford Focus. My salesman Marc was very patient, understanding of my budget, and his customer care was top notch. Not once through the entire buying process did I feel pushed to do something, and for me that is very important. In addition to Marc, I also worked with Phil, Doug, Charlie, and Carlos. They all worked very hard to get me the best deal and they too had unrivaled customer service. This was by far the best car buying experience I've ever had. Any further vehicle purchases I make will without a doubt be with Kelly Ford. Thanks again for everything and I look forward to working with you all again in the future. Chris Cash

surfdawg

Aug 25, 2016

When I decided to buy a ford truck, I did most of my research online and took my findings to Kelly ford. I had talked to Phil Pettus over the phone and set up an appointment. Phil showed me around the lot and since the truck was not in stock he suggested that I order what I wantedand after a short wait I got exactly what I wanted, with no pressure and a very helpful sales. Thanks again Phil and Cheryl Shaton for helping me with the introduction to my new truck. Thank you both, John Harvey

Jeff321

Aug 24, 2016

I had been searching for a specific Fusion online and Kelly Ford had two on their lot. I am from Vero Beach and no one had one in the area. The price I was quoted was very good, actually a little lower than I expected. The process was smooth and the car was detailed very nicely.

Jaxon123

Aug 22, 2016

Mike Casey was a very good salesman. He was very understanding of the situation and showed us vehicles we can afford. We purchased a beautiful Ford Focus.

MLCole10

Aug 22, 2016

A few years ago we made our first purchase with Kelley Ford for a Ford F150. Now that it was time to purchase again, we were back to make that decision. Our sales person Harold was great, he took his time with us, knew the product and when we decided to purchase, we felt we were dealt with fairly. Sandi in finance went over everything to make sure we understood exactly our financing arrangements, and Cheryl went over everything inside our new F150 explaining all our new "gadgets".We love our new Ford F150 - thank you Kelley Ford!

MustangJanet'sHusband

Aug 22, 2016

One evening, my wife shared with me that her "dream" car was a Ford Mustang. She was very specific about what she wanted her Mustang to look like, and the equipment she wanted on it (which told me that she had been thinking about this for a long time, but it was the first time she told me about it).I went on line to 'build' my wife's dream car, and the information was forwarded to some local dealers. The first dealer I heard back from was Kelly Ford and Jay McEvoy. Jay's attitude from the first conversation was one of "...let's get your wife the car she wants."We went in to test drive a car and were impressed by every single person we came in contact with. Jay immediately went to work finding just the right car, and three days later, my wife had her dream Mustang.At every step, there was commitment to making it happen, to seeing to it that nothing happened that was a surprise, and over and over again, it was stressed that it only counted if we were 100% satisfied. Many thanks to Jay McEvoy, Carlos Arciniegas (who rode herd oin the financing to make the deal happen (after Jay had found just the right car at just the right price), and Cheryl Shaton, who patiently described every single feature and option on the car (including the amazing Sync 3 system. Wow!).I know it sounds hokey, but it's true. We were treated like well-known and welcome friends at every level of our experience.

Tanrenrol

Aug 21, 2016

I found the car online and Jay was very accommodating to ensure i got a test drive and had all my questions answered. It was very no nonsense, and I left feeling confident I got a good deal.

Tja

Aug 21, 2016

Kelly Ford dealers were AMAZING. The short story is my parents bought a car at Palm Bay Ford 1 year ago and were taken total advantage of. This was not Kelly forwards doing but they made good on the other dealers and wrongdoing and gave us a great deal a year on a new Ford Escape. Jay, and Doug, the best dealers ever, worked hard to get my parents into a vehicle! Everyone we encountered was very customer friendly, very pleasant, and made the experience fantastic.

Dave

Aug 21, 2016

Our experience at Kelly Ford was EXCELLENT. Chris Lefevre did an excellent job understanding what we were looking for and matching us up with the right vehicle. He was very flexible working around our schedule. We enjoy our new 2106 F150.

jamesh70

Aug 21, 2016

We had gone to 4 other car dealerships. The 4th dealership (Hyundai) laughed at us as. We had a certain amount of money we were going to use. But all 4 wanted us to finance the purchase and or up size the amount so we would have to finance. Kelly Ford was going to be the last stop for the day, After being sunburned, dying of thirst, and laughed at I didn't have a lot of hope. Brandon walked over and took the time to understand what we wanted. Treated us with respect. He found a couple of cars in a mater of 30mins. In 2 hours we where out the door in a 2010 Mercury. Very happy with service and purchase. The best car buying experience I have ever had. Thank you Kelly Ford and thank you Brandon.

Christine Bunch

Aug 20, 2016

Jerry Butler Perez at Kelly Ford is an exceptional, friendly car salesman. He listened to all my requirements for a new lease vehicle Thank you

Kurt Feldbush

Aug 20, 2016

I don't like most car dealers. These guys did a really good job of being very helpful while respecting my timelines and many questions. Support after the sale has continued to be great.

Len

Aug 20, 2016

Worked with Mike Casey and overall the transaction was a good experience. The haggle ratio over my trade was about a 2 on a scale of 1 being a quick response and 4 being hours of haggling Mike made sure that all items that I found wrong with the vehicle were taken care of.

cranktwister

Aug 19, 2016

My experience with Kelly Ford was overall very good. I worked with Terry Shea, and he was great I was left with no questions thank you

Grant

Aug 19, 2016

Terry at Kelly Ford went above and beyond the norm to make sure I got the truck I wanted at a great price. Despite the dealership being a considerable distance from me I felt it was worth the drive and I was right. Terry helped me compare models and showed me options and features I wasn't even aware of, and I did a lot of research. You'll find that Terry will help you clarify all the confusion and help you make good decisions. He got me a better deal than I expected and the savings allowed me to buy an extended warranty and prepaid service which is important because I'm planning on keeping this truck until the wheels fall off! Sandra in the finance dept is a sweetheart and assisted me, like a friend, on which warranty and service package to buy.

happy8186

Aug 18, 2016

I had been wanting to purchase a Honda CRV for a while. Went on line and found a good one at Kelly Ford. Gave them a call and was connected to Tristan set up and appointment. Tristan was a very kind professional young man. It was a pleasure doing business with him. Tristan explained everything very thoroughly with me. Also took time to explain things on the car with me. Great person to deal with.

Rhyer

Aug 16, 2016

We went looking at cars on a sunday afternoon at Kelly ford and met Tristan Palmer. He asked us what we were looking for and we told him we were looking at edges and explorers and we didnt know if want ecoboost or v6. so we test drove 2 edges and 3 explorers we found the the right one for us and didnt feel any pressure from Tristan and staff to buy anything. Sandra in finance was great to work with she made every thing so easy and explained every thing very well. My wife and I feel like we were treated like family!!!!! Thank you so much!!!Ronald Hyer

Alan Kea

Aug 14, 2016

Phil Pettus was my salesman and this is the second vehicle I have bought thru Phil. He is a professional and very nice to deal with. I recommend Phil Pettus if you are considering buying a car. Very honest person to deal with.

White 2016 Mustang GT

Aug 13, 2016

These people are the nicest and most accommodating and will genuinely bend over backwards to ensure that you are happy with your experience at the dealership. I extend a big thank you to Jocelynn, Jay, Phil, Jon, and Curtis for your patience and understanding and time taken to educate me along the way. You truly made my experience a positive one -- I even got a few laughs in during the process! I also extend a special thank you to the Shuttle Driver -- what a nice man and very punctual and nice conversationalist. I will highly recommend Kelly Ford to anyone looking for a new or used car!

Lauren

Aug 12, 2016

My experience with Kelly Ford was overall very good. I worked with John Alligood, and he was great throughout the whole process! I didn't feel any of the pressure I did when looking at other dealerships, and he was helpful and understanding throughout. I would highly recommend Kelly Ford as a whole, and John in particular.

Will1982

Aug 11, 2016

My experience was very positive. He worked hard with his sales management to get me a good deal on a truck I was interested in. He made sure I got all my issues answered. I felt very comfortable with all of the sales and service staff I interacted with. I would recommend this dealership again. This is my 4th vehicle I have purchased from Kelly Ford over the years.

family1

Aug 10, 2016

I set an appointment with Terry Shea and when I arrived he had the Escape ready for me to drive. He was so professional and I felt completely at ease during the drive and working on price. The whole managment team was extremely friendly and helpful. The price was fair and the I can honestly say I had a fun time buying a car! Thanks so much Terry....I would recommend Terry Shea to anyone interested in buying a car.

AlyssaS

Aug 9, 2016

From the time I stepped onto the property, Tabby never left my side! I had a great experience for it was my first time purchasing a vehicle! Tabby walked me through each step of the process and really made sure I understood EVERYTHING! The whole team at Kelly Ford was so nice and helpful! You always hear horror stories about buying vehicles, but that was not the case at all! Everyone was so pleasant and not "pushy"! I would definitely recommend Tabby Collins for all of your vehicle needs!

donnysurfer123

Aug 9, 2016

I recently purchased a vehicle at Kelly Ford in Melbourne, Florida, My wife and I had a tough situation when one of our vehicles needed a major repair and we still owed a substantial amount on the car.The team at Kelly worked hard for us to try and find a solution and overcome the problem. After much time and effort they were able to find me a vehicle that would work with my budget and effectively resolved my dilemma. Absolutely no pressure unlike many car dealerships I have dealt with in the past.Larry, Carlos, and Vinny were extremely helpful and I am completely satisfied with my experience.Keep up the good work guys!!!

bp149

Aug 8, 2016

I'd like to thank Tristan from sales and Jon from finance for making our truck purchase quick and painless. Tristan was not pushy during the initial process. He listened to what we asked for and showed us several trucks to fit our needs. He made sure we new exactly what we were getting compared to other vehicles. We discussed our price point, which they met without any issues. Once we hit the finance area, Jon checked several banks to make sure we got the best possible interest rate. We had our nine month old daughter with us through the process, so Jon made sure to be as quick as possible. Jon did not miss a beat, he went over several protection plans before finalizing our paper work. I am thankful for his thorough but speedy presentation. Again, thank you both for such a great experience!

FoSTDriver

Aug 8, 2016

I returned to Kelly Ford after a very quick stop while I was in the Melbourne FL area because the professionalism the staff displayed answering my questions. My thanks to Terry Shea, Phil Pettus, Jon Powell, and Charlie for making my purchase of a 2016 Focus ST a breeze. All were straight shooters and professional at all times. I appreciated the patience and integrity these individuals displayed while I contemplated my purchase. Each was responsive throughout the sales process all the way through pickup and delivery.

Lenny

Aug 6, 2016

I would like to say that Jerry Perez was very good To my dad he worked with him we came to just look around and he ended up buying a new 2016 Ford Fusion and he really likes it. Thank you Jerry you are very professional and would recommend you.Ronald DucharmeLenny Ducharme

clb

Aug 4, 2016

From looking at cars online, test driving, finance staff to driving off the lot, all in all a great experience. All staff members were friendly, helpful, and professional.

Ed65

Aug 4, 2016

Just bought my 2014 Ford Edge, had it for three weeks when low tire pressure light came on. I call and made an appointment . Took car in to dealer where they found one of my tires had been patched and that was what was leaking. The sales manager Mr. Charlie McCarthy told them to put a new tire on my car. No hassle no payment . I just want to thank all the people at Kelly's Ford. From my sales person Mark Ross and all the personel thank you on a job will done. I will tell everyone what a great dealership you have.

Gijoebaker

Aug 4, 2016

Service was on point. Let me take the vehicle to get my child from school. Did not try to do the normal overprice game. Bathrooms were amazing. Everything was great. Extremely happy!

happy buyer

Aug 4, 2016

Greeting readers,Just purchased my 2016 f150Sport,could I be happier? The answer is NO.This was my second purchase from Kelly ford and my most professional salesman Mike Casey and John (sorry I can't remember his last name, no disrespect John).These guys are true pro's who can solve any situation.Thanks again for your dedication to my being a satisfied customer.

Boss302

Aug 3, 2016

The dealership demonstrated good faith. My salesperson, Reggie, was terrific and patient. He had me drive and compare two cars - and pointed out the merits of each one. I decided to go with a new Mustang.Well run store - I was processed through finance in short order..I never felt any pressure. This is a family owned operation - everyone has an interest in its success. No Auto Malls for me..All is well.

HappyFordCustomer32940

Jul 28, 2016

Brandon was extremely helpful. I avoided going to a dealership because of how unpleasant that process can be, but Kelly Ford was awesome. I am now in the market for another SUV and will be contacting Brandon at Kelly Ford.

MzLiz

Jul 28, 2016

I have been a customer for over 20 years and have purchased and/or leased multiple vehicles. I keep coming back because everyone there always treats me with honesty and respect.

Ridgway1

Jul 28, 2016

I would rank internet jay as a 10/10 with excellent assistance in purchasing a used car. He was very helpful, pleasant, professional and answered all my questions. In addition he followed and was very helpful.

Abby Covert

Jul 27, 2016

My husband and I went to Kelly as the first stop on what we expected to be a lengthy new car search. But after meeting Reggie and the staff at Kelly, we knew we had found the right place. They were patient, kind and pleasant to work with. They were also incredibly fast and efficient in terms of financing and getting the car ready for us to take home. I would highly recommend Kelly and should we ever need a second car, we will absolutely start there.

bbjbcb09

Jul 27, 2016

My only regret with my recent car purchase was that I didn't do it sooner. My husband and I were looking to replace one of our vehicles and had a good idea what we wanted in our new car. Ed took us around and showed us the different ones they had in stock with the various options on each one. Kelly Ford had a great selection and we were quickly able to find the one that fit our family's needs. We got a good trade in for our old vehicle. I would definitely visit Kelly Ford again the next time we need a new vehicle.

horeluk,eileen1098

Jul 26, 2016

A problem came up just as we were to close the deal and all the guys were patient & helpful.We were there for almost 6 hours and everyone was pleasant the whole time.

Kay

Jul 26, 2016

My husband and I came to Kelly ford because of a Internet ad I saw for an F150. We made an appointment with"Internet Jay". Jay gave us a test drive. He could tell we weren't happy with that truck. He suggested we look on the lot to see what else was available. We could tell he had our best interests as motivation. We saw a truck and went on a other test drive. We chose to purchase the 2014 red F150. Internet Jay was very accommodating, carrying our offers to the sales department. The sales department and Vinny Amore was friendly and helpful and we made a deal. All subsequent paperwork was handled smoothly and quickly. We are happy with our purchase.Bill and Kathleen McCarthy Sebastian, FL

KyleC

Jul 26, 2016

Me and my wife decided on getting a used Ford Focus. Chris helped us with everything, and we are very pleased with our purchase. Got a fantastic price on the car and Chris was very friendly and informative.

pharo3

Jul 25, 2016

My experience started out great... until I signed the papers to get the deal done. After that, it seemed to go down hill. Promises were not kept & I have no use for dishonest people

Lissa Knight

Jul 22, 2016

John Alligood rocks ! Thank you to this great salesman and the Kelly Ford team for a very pleasurable experience purchasing our vehicle. We will definitely be back and we will highly recommend John and Kelly Ford to others we know who are car shopping.

EW

Jul 22, 2016

Terry Shea was excellent in helping me with a special request - prompt and friendly. He certainly went "above and beyond." I would recommend Kelly Ford.

Cargirl1242

Jul 21, 2016

They give great service to buy a car or sell one.Very friendly people and helpful. They go out of there way to make sure you are happy with your new car.

Lstyle91

Jul 21, 2016

The employees at Kelly Ford are truly great. I went there with my Grandpa and my best friend to finance a used car. My car salesman, Mike Ross was attentive to our needs and empathetic to our budget. We wanted a car that was safe, affordable, pretty new in years (2011+), and of course pleasing to the eye. Mike immediately found the perfect car for us, it was above our budget. He went above and beyond to get it down to a price we could work with. I was also very impressed with Jon Powell in financing. He was very thorough in explaining everything in the paperwork; he answered all of our questions, and addressed our concerns. He also successfully got the bank to lower our monthly payments and interest rate. Everyone was just so nice and treated us like they would want their daughters to be treated. I could not be more satisfied with my experience here.

MW

Jul 21, 2016

Had another great experience at Kelly Ford with Phil Pettus. This is the fourth car for the family that we have purchased from Phil Pettus.If you want to purchase a car without being pressured I would high recommend Phil. He is very friendly and knowledgeable. Looking forwarded to purchasing another car from him in the future.

rachelfalcon

Jul 19, 2016

We had an excellent experience buying our certified pre-owned 2013 Ford Escape through "Internet Jay" at Kelly Ford in Melbourne, FL. He has a great attitude and never tried to upsell anything we were not interested in. All of the other people we worked with or met at the dealership were very courteous and kind, especially to our children (ages 5 & 2).

Steve90

Jul 19, 2016

I always find the right vehicles working with The team at Kelly Ford also the transaction process is the best in the industry always putting the clients needs first

Jimmy W.

Jul 19, 2016

Kelly Ford is the premier car dealer. Everyone there is very kind, helpful, and amazing. They will get you the best deal on any new or used vehicle, and ensure that your experience there is supreme. If you're shopping for a car, shop Kelly Ford!

Mike B, West Melbourne, FL

Jul 18, 2016

I worked with Terry Shea in the Internet Department, Chuck the department manager and Sandy in finance to purchase a new 2016 Ford Escape from Kelly Ford's inventory. Terry answered all of my questions honestly and had our new Escape ready for our test drive when we arrived at the dealership. Chuck helped explain the ins and outs of the Ford rebates and dealer discount.Everyone at the dealership was very attentive and a pleasure to work with. The folks at Kelly never let is sit alone while we were negotiating and closing the purchase.Sandy in Finance was super organized and efficient with producing our finance documents. We needed to visit the dealer the morning after our purchase to change our state registration information. Carlos jumped in in Sandy's absence and got me on my way in 20 minutes.I would highly recommend Kelly Ford and Terry Shea in particular if you are interested in a Ford vehicle.

Ruby Red Edge

Jul 18, 2016

the staff at Kelly Ford was friendly & responsive - I could tell they really care about customer service. I contacted Kelly Ford via the USAA buying service & they responded to my online query quickly & gave me everything I needed to research the car I wanted.

susanbutterfield1234

Jul 17, 2016

I would not hesitate to refer anyone to do business with the ethical, kind, courteous, professionals at Kelly Ford. The Kelly Ford Staff is far superior to those of competitors. The one plus hour drive from my home to this dealership was definitely well worth my time. Just this morning I referred an acquaintance to Kelly Ford giving her directions from Port Saint Lucie and advising her the drive is well worth her time.

afb

Jul 17, 2016

I have been in several dealerships in recent months and I think Kelly has been the best. Everyone we had contact with was pleasant and professional. They person answering the phone made me feel like she was interested in my reason for calling. Our salesman Ron Orel was great to work with and I think we ended up with the best deal. We traveled from Daytona Beach to see the car we were looking for and it was worth the trip. Keep up the good work!

coopergirl2016

Jul 16, 2016

I have to say from the moment we stepped foot on the lot at Kelly Ford in Melbourne, Florida the service was above and beyond. We had two of the BEST salesman helping us every step of the way. From friendly smiles to keeping up hydrated they really made the whole experience a 10!!!! I highly recommend anyone looking for a new or used car to check these guys out. Ask for Terry Shea or Jerry Butler you will not be disappointed. We walked in not knowing if we could afford anything and left the lot in a perfect vehicle for our family. Jon Powell in the Finance department makes miracles happen and what a pleasure it was working with you all. Customers for life. - Mr. & Mrs. Cooper

Momof5

Jul 16, 2016

Had a great experience with Austin, he was polite and helpful and made things so easy for our family to purchase a new car, gave us a very fair deal and made it fast and easy since I was a mom and had 2 kids hanging out the whole time.....would definitely recommend him and Kelly Ford.

Lisa Barnes

Jul 15, 2016

As a single female who has not purchased a car in some time, I was very apprehensive about how stressful car buying would be. Decisions as to what make, model etc . Kelly Ford had several of the models I was interested in trying so my son and I decided to stop by. We were greeted by salesman Reggie Morton who assisted us and found a car we were interested in. Reggie was very easy to work with and along with Carlos Arciniegas secured my financing and I drove home with an hour or so in my new car. Never owned a Ford before and love it!

retiredin1993

Jul 15, 2016

This is my second purchase from Kelly Ford, my first was a 2013 Ford Fusion and the sales and follow service has been great. Today we took delivery of a new Ford F150 and our sales person was John Alligood and he went beyond just the sale to make us happy. The detail was going on and he went out to help clean the windows to get us on our way. Thanks John.

Ken & Donna A.

Jul 14, 2016

During the past few months we were in the market to purchase a new vehicle. We had been in contact with other dealerships prior to this point and were very frustrated with the sales people that we had dealt with. On the July 04th weekend we contacted Kelly Ford and were put in contact with Tabby Collins Sales Consultant. We told her the type of vehicle that we were looking for / price range. We arranged a meeting with Tabby and were very pleased with the service we receive from her and very quickly we realized that Kelly Ford was the dealership that we wanted to work with. It was a pleasure dealing with Tabby Collins. She was very friendly, happy, a good listener and more importantly was very knowledgeable and more than willing to work with us. After looking at many vehicles, she was able to find the SUV that we absolutely fell in love it. We would also like to extend to the appreciation to Charlie Algier - Sales Manager, Vinny Amore - Sales Manager, Sandra Smith - Finance Director AND Tabby Collins - Sales Consultant.They truly worked as a team and all played a very important part in making this a great experience.We will be returning to Kelly Ford in the future for our next buying opportunity.

Loretta Di

Jul 14, 2016

I RESEARCHED SEVERAL DEALERSHIPS IN SEARCHING FOR A CAR THAT WOULD FIT MY EVERY NEED. INTERNET JAY SENT ME A REPLY QUICKLY AND I MADE AN APPT. TO VISIT HIM AT KELLY FORD IN MELBOURNE, FL. SINCE I'VE BEEN HAVING PROBLEMS WITH M.C.I. (Mild Cognitive Impairment due to the death of my husband recently and added stress from selling our pool home), he was very patient with my every concern and need. He was assisted by Chuck Cooper and Sales Mgr. Charlie Algieri-McCarthy. Charlie took care of creative financing and a fair trade-in price on my Chevy Cobalt . I am moving into the 21st century with the Rear Camera, and Vice Control features! And, I'll be getting help from Mike Curtis to set up my Smart Phone with my new Ford Focus.

blanders

Jul 14, 2016

The service technician "strongly recommended" that I get a rear differential service performed on my F-150 while it was already in the shop for brake work. It cost $200 extra dollars. The owners manual says this should be done every 150,000 miles! My truck only had 49,000 miles on it...After posting this review, I was contacted by Bobby Brown, who apologized for the mishap and refunded me for the improper service that was performed on my truck. I really appreciate the great customer service!

Blueeyes25

Jul 13, 2016

If you are ever in a predicament and need a life saver, contact Charlie! He has helped me so many times now! He is the reason for my repeat business! Charlie and Kelly Ford are amazing and I highly recommend them! To add, Dan is the man with the plan! He is very knowledgeable, helpful, and reassuring! I really appreciate you guys!

MartyandSandy

Jul 13, 2016

We were only planning on looking at new vehicles when we visited Kelly Ford. We dealt with Terry Shea over the Internet and he had the vehicles we were interested in all lined up to test drive with us. He was very knowledgeable, answered all our questions and dealt with us in a very courteous and professional manner. Our experience was so pleasant that we opted to purchase that day.

Shirley Lopez-Castilla

Jul 13, 2016

Very friendly environment, excellent customer service! My husband and I went with our three little children, and the staff made sure they were entertained and happy the whole time. Plus, we got a 0% financing interest!

Jyasmin Collado-Cardenas

Jul 11, 2016

It was a pleasant experience for buying my first car and being able to walk in and walk out with a car, and the deal that I got was awesome! Thank you God and Ron Orel at Kelly Ford...

Gary&Penny R.

Jul 11, 2016

From the moment we inquired about a vehicle on the Internet the response from Jay at Kelly Ford was fast and friendly, not pushy. When we were ready to come in Jay had the cars ready that we wanted to look at and we moved quickly to signing a great deal with him and thanks to Charlie for working out the rebates and discounts. The next day we went back to find our new car meticulously detailed and all the paperwork in order. Sandy made it all easy to complete and we felt our overall experience at Kelly Ford was amazing. What a great team... No pushy sales techniques, no bs. We got what we came for and feel that our service experience will be the same. Thanks to Cheryl too for all of the great tips about the new sync tech. We probably are customers for life. Thanks to all involved. Gary and Penny Reed

Guy D

Jul 10, 2016

Head a fantastic buying experience at Kelly Ford in purchasing our 2016 Ford Fusion!! Our salesman Harold Pacquet was so helpful and let us look around without any pressure tactics!! He even let us test drive the car to our house to show my wife ! He held the car for us until we came back the next day!! Needless to say we did buy the car and absolutely love it!! The buying experience was so easy and that was because of Harold !! Also like to thank Carlos Ariciniegas for his help with our financing!! We would highly recommend both Harold and Carlos to our friends and family!!

Edward Enser

Jul 9, 2016

My wife received a promotion from Palm Bay Ford. On July 2nd we went to Palm Bay Ford with two things in mind. First to see what she won and the second was to test drive a Fiesta. When we arrived there a very pushy salesman approached us taking the promotion and telling us to sit down by his desk. I told him that we just wanted to see what she had won but he just said well it will not hurt to sit down at that desk. He then opened the computer and spent time asking questions and typing information. He finally gave us the gift card we won. At that point we left and did not ask to test drive anything as we knew we did not want to deal with him any more.On July 4th we decided to go to Kelly Ford to see about test driving a Fiesta. Jerry met us in the parking area where the Fiestas were. We went to a test drive and let Jerry know we were not at this point looking to buy a new car as we had a 2015 Focus we had bought in December. During and just after the test drive Jerry explained many of the features of the car. As the test drive ended Jerry asked if he could put together something just to see what it would cost. We said why not. When came back with a proposal we were pleasantly surprised as to what it would cost and decided to buy it. If Jerry had been the least bit pushy he would not have made that sale. After the sale Jerry got into the back seat of the car to again go over the features of the car. He also programmed my wifes cell phone to work in the car (no one ever programmed her cell to work in the 2015 Focus). I would recommend Jerry to other people looking to purchase a car.

TimHowell

Jul 9, 2016

I purchased another new vehicle from Kelly Ford over 4th of Juy Weekend. The staff and level of service is outstanding. Phil Pettus is not your typical pushy salesman, he is extremely helpful and really worked hard to help me find the right F-150 I was looking for. It was clear to me that Phil was not just trying to push me into a vehicle to make a sale, but really wanted to get me into right vehicle that I would be happy with. Phil also worked hard to find all possible rebates to get me the best price possible.My first vehicle purchased from Phil at Kelly Ford was so easy, I actually thought it was a fluke and I got lucky, but I was pleasantly surprised that my second purchase was just as easy as the first. Everyone at the dealership is friendly and super helpful and that includes Cheryl Shaton who spends plenty of time going over all the details and set-up of a the new vehicle.

Tom14545

Jul 9, 2016

Keep up the Good Work, Tom McCormick USAF Retired Col from Melbourne Beach I hope I can use our Services in the Future. Good Work Anthony and Janet

lori2016

Jul 8, 2016

This is my 4th purchase at Kelly Ford. I return because of the Great customer service and caring people. I am not just a number to them when I have to have my car or truck serviced. Many of my friends and family have gone to you all and say the same ...Keep smiling doing a great job!

Ryley

Jul 7, 2016

I just had my first experience with Kelly Ford and could not believe the customer service. This dealership has the best customer service I have ever seen. I traded in my car and got a great price. I bought a new GT premium and had a supercharger installed. There was a couple issues with my paint and they handled it with no issues and the body shop did a fantastic job. The biggest thing was I did not find the paint issues, they did. I was getting ready to leave after my mustang purchase and the car had just been detailed. They pointed it out to me and said don't worry we will take care of this. That is a dealership with integrity and honesty. The supercharger installation was awesome. The mechanic did a fantastic job. I did not know exactly which supercharger to buy and they took me step by step to help upgrade my mustang. The fiance manager I dealt with was very professional. The dealer manager was polite and professional. I recommend this dealership 100% and any person who chooses otherwise is making a mistake. Great people! My salesman Phil did more for me than any other salesman I have dealt with in the past. He took care of the car, updating me on my supercharger progress and checking in on the couple paint issues they found. Do yourself a favor and go by Kelly Ford. You will not regret it!

Ed

Jul 7, 2016

Jerry Butler Perez was the salesman I purchased a 2016 Fiesta from on July 4, 2016. I had purchased a 2015 Focus from a different dealer in December, which was the vehicle I traded for the 2016.Jerry took the time to show us about the many features on the new car. He also set up my wife's cell phone to work in the car. No one at the other dealership showed us how to use the cell phone with the other car.After the sale of the car and before we left Jerry go into the back seat and walked us through many of the things about the car.

JayRyn

Jul 6, 2016

My husband and I went in to Kelly Ford to look for a new family car. Mr. Terry Shea was very helpful and very honest! He helped us find an affordable vehicle and one that was going to be safe for our baby and my family!! Everything about this entire experience was made very pleasant and very smooth thanks to Terry and his team!! We will be buying our vehicle with them!!

melanie car

Jul 4, 2016

The professionalism, courtesy, and hassle free approach made our car purchasing experience a pleasant and rewarding one. The sales representative, Mr. Marc Camelleri, guided us thru our buying process and clearly exhibited all the attributes mentioned above. He was patient, extremely informative, and responsive to all our inquires. The service we received in the financing department, Mrs Sandra Smith, exactly reflected the experience provided the initial car sales process. Again, this car buying experience a Kelly Ford was an exceptional. After having bought three carts from other Dealers and car brands this has by far being the best car buying experience.

Coastie63

Jul 2, 2016

Reggie was excellent to deal with his knowledge of vehicles was great answered every question I asked told me to take my time on vehicle choice nicest sales person I have ever felt with I have been buying cars for 50 yrs everyone at Kelly Ford was friendly and helpful Stuart Mulholland

Don Piercy

Jul 2, 2016

I was in the market for an F-150 and Jerry, my sales representative, was very helpful in showing me the different options and types of trucks available. Once I decided on the truck I wanted, the negotiation process was actually a pleasant experience. This is usually not the case when purchasing a vehicle. Once a final price was determined, the paperwork process was quick and painless. Overall a very good experience.

Jenesa Lynch

Jul 1, 2016

Terry Shea was a great salesperson to deal with. We found our vehicle and purchased it all within a few hours.Thank you very much

Nikiz

Jun 30, 2016

I had already visited another ford dealership so I was apprehensive going into another. The moment I was greeted by Austin I knew I was in the right place. It was a long shot getting me what I wanted but he didn't get pushy. He listened to my needs and wants offered suggestions brought in a senior salesman to assist and got it done. He was super nice to my son which goes a long way in my book. I will refer anyone interested in a new car to him and will only go to Kelly ford for my automotive needs.

rhitz

Jun 30, 2016

Everything went smoothly and I am very happy with the purchase. Marc was excellent and thorough. looking forward to the next time. Thought the extended warranty was a little high but other than that everything was great.

Happy Susan

Jun 29, 2016

My salesperson was Dan Geitz. Very friendly and courteous as was everyone at the dealership. Met my every need. I will recommend Kelly Ford to my friends.

spark4

Jun 28, 2016

Kelly Ford had an excellent selection of cars and all the staff were friendly. Terry Shea was very knowledgeable and answered all my questions. I did not feel pressured and my experience was enjoyable. I will recommend the dealership and Terry to others in the future.

CR

Jun 26, 2016

Very profesional person, He gave me what I was looking. He and his team are very Kind, I would recommend him and the dealer to a friend.

JG123

Jun 24, 2016

I got in and out with the car in less then 2 hours. Casey got me the car I wanted this is the second car I bought from Casey.

Desiree Fowler

Jun 22, 2016

I came in looking for a reliable car with my grand daughter who had recently purchased an S.U.V. Tristan Palmer helped and guided me through the entire process.he was very pleasant to deal with,and explained everything i needed answered to decide.Sandra smith was also very pleasant to work with,she finalized all my paperwork,and helped me with financing.when it came to all the electronics on my vehicle,Curtis Merriam was very patient with me learning my new vehicle,and explained everything,and guided me through.

writejay

Jun 21, 2016

I went into to look around at Kelly Ford and the salesman Marc came over to see if I needed help. He was very kind and not pushy at all. I was limited on time and he was very patient with me when I decided to come back at a later date for a test drive. I did my research, I prepared all the info, and I went in to do battle as I have done before when car shopping at other dealerships. I was surprised to find the numbers given to me by the sales manager Charlie were so good that I was left very satisfied. The dealership costs were average with the rest of the state and there were no superfluous fees to debate. Joy was great at explaining the financing and getting us the rates that fit us. Cheryl and Curtis were awesome at explaining the tech features and overall it was a great buying experience and everyone there was happy, helpful, and friendly. No one there gave off the typical car salesman creepy vibe. I was very happy and left feeling like I got the best end of the deal.Thank you Kelly Ford!!!

Esd4527

Jun 20, 2016

I went to look at a used vehicle there and at fist mike was polite when after a test drive he showed use the cost i told him i would think about it but he would not take no for answer to the point i just left. Mike then called my cell phone and left me a message calling me a pat$$y for leaveing and not getting the carI advised his manager at the time and i found nothing was done this is a terrible dealership for allowing these types of employees they need better customer service training. Im sure this will be deleted for being negative but true

andyjag

Jun 19, 2016

We visited Kelly Ford numerous times and decided to purchase a new Ford Escape from them. Since we didn't find one that exactly fit our needs, we ordered one, therefore, getting what we wanted on it. It was delivered in approximately 6 weeks. Our sales consultant was Harold Paquet and he was very knowledgeable about the newest features available on the 2017 model. He kept us informed as to the status of the vehicle and called us the moment it arrived. We were able to pick it up a few hours later. The entire process was very easy and we never felt pressured as with some other dealers. After delivery Harold made sure everything we asked for was on the vehicle and re-introduced some of the features. Cheryl Shaton, Sales Customer Relations Manager, spent about 45min showing us the techno features and synching to the Iphone. I would definitely recommend anyone to consider Kelly Ford for their next vehicle.

Alex2016

Jun 17, 2016

Easily the best car buying experience I've ever had. My salesman Dr. Phil was great, no pressure, and he really went beyond the call of duty to help me get the custom 2016 Focus ST that I wanted. I would highly recommend speaking with Dr. Phil if you are looking for a new car there. Also their finance manager Joy really helped on my deal. In the end I got everything I wanted and the process went very well.

carol

Jun 17, 2016

This was a very smooth and quick process. I was in and out of the dealer within 2 hours - unheard of when purchasing a new vehicle! I highly recommend John when you purchase your next car. He was amazing!

johnwayne

Jun 17, 2016

My second purchase from 'Kelly Ford' was as great as the first. Always willing to work with me to match my needs on price and vehicle. There will absolutely be a "third" when the time comes.

Nic

Jun 17, 2016

I had been looking for a new truck for over a year and after countless trips to multiple dealers I finally found the best of the bunch. Tabby was beyond great in helping me find the best truck for my needs. Even after two hours of walking the lot looking at many trucks comparing even the smallest of details, Tabby maintained such a professional and enthusiastic attitude. She seemed just as if not more excited than me that I was finally buying my first new truck! The entire Kelly Ford staff was very professional and have gone out of their way to ensure that my purchase not only fit my needs and budget but also went as smooth as possible. Buying this truck was actually fun and I couldn't be happier with the service I received and have continued to receive since my purchase.

Desibay

Jun 16, 2016

Kelly Ford is the best dealership around,honest,professional and very caring about their customers.my experience was amazing,I would refer all friends and family there.

Fordf150

Jun 16, 2016

Would like to thank Tristan Palmer for all his help with my f150 purchase..He was very knowledgable in all aspects of this vehicle..and very easy toDeal with..

jken47

Jun 16, 2016

Got the exact truck I came in looking for, got a fair deal on my trade. Jerry and Sandra made the experience smooth and easy.

ctrainer301

Jun 15, 2016

This was a great experience. Yesterday we bought a 4x4 F150 Sport package from Kelly Ford. The sales consultant, Marc Camelleri was helpful, low pressure, calm...and his boss, Charlie were both professional, courteous, and gave us a great deal. Joy handled the paperwork/financing and was a breeze to work with. We got in and out in 3 hours...thank you for an excellent experience!

jergar

Jun 15, 2016

We bought our Ford 2015 C Max and were very happy with our buying experience. Salesman ChrisLeFevre was terrific made the whole buying process enjoyable and fun. Assistant Manage Vinny Amore also was a great help in closing the deal. Finance, Sandy Smith was fast friendly service. Cherylin Customer Service took her time in explaining all the ins and outs of the vehicle and made sure we understand all the components. We were very happy with the dealership and their staff.

15Mustang50

Jun 14, 2016

Very pleased with Anthony Breitbach, Parts Dept. Manager's quick and efficient service. He is extremely knowledgeable of the entire Mustang parts inventory. There's a very positive vibe amongst the employees in the Parts Department, which can be directly attributed to Anthony's outstanding leadership.

pmmarzano

Jun 14, 2016

The people at Kelly Ford were fantastic. Efficient and quick. They were pleasant and friendly. Most importantly, I feel they were fair in their dealings. Very transparent.

Justine

Jun 12, 2016

Tristan was very helpful, kind, and got the price I wanted. Great experience all around. I purchased a Toyota Corolla which is what I was looking for. Everyone went above and beyond to help.

Gerri & Zach

Jun 12, 2016

All parties involved with the purchase of our first vehicle through this dealership made it a very pleasant and successful experience. We will definitely recommend Kelly Ford to friends and family!

Leonardo J Ocasio Montanez

Jun 10, 2016

John was on top of all my want to in the vehicle I have bought other vehicles in my life but have never had an experience like this. I asked as many questions that I could before narrowing in my Truck and John looked at his inventory and matched me with the Truck I built online and also beat the price.

Croulo

Jun 9, 2016

Reggie has sold us out last couple cars! I wouldn't go anywhere else. In and out of the dealership with 2 hours! Most friendly person to deal with! NotPushy

Emirell

Jun 9, 2016

I've bought Fords for years but this was by far the best experience I have ever had. From the moment Tabby greeted me at the door until I drove out with my new Mustang this was a level of professionalism and service that was a perfect welcome to Florida. Bravo Kelly Ford!

klenroberts

Jun 6, 2016

This is our third vehicle through Kelly Ford and we won't shop anywhere else! :) We love the employees and friendliness of everyone employed at Kelly Ford.

tony mcginnity

Jun 6, 2016

Reggie Morton is an excellent representative for Ford. He helped us make a logical decision between Edge & Explorer. We choose Edge. Reggie was always affable, professional & responsive. Ford is fortunate to have him in their employ. I found that the Kelly Ford website to be somewhat misleading. For the Memorial Day sale, it stated $ 4000 in Kelly Ford discounts. I received $ 2500 in discounts & approximately $ 1500 off the suggested retail price since I am eligible for X-Plan pricing through the Disabled American Veterans organization. I have purchased many Fords from other dealerships who deducted the discounts from the X-Plan price. In this situation, I believed I'd receive $ 4000 off the X-Plan price not $ 2500? The pricing was decided sales management, not Reggie.

Charles Lytle

Jun 2, 2016

We always dreaded the process of buying a new car, and this time was no different. We began by wanting to see what was offered at various dealerships, and although we went to Kelly first, our history of buying another make, made us decide to look seriously at another dealer.We ended up spending the better part of a day there, we thought we had the van we wanted with a few reservations, namely the seats. We were approved, and we filed out all the papaerwork, and we were promised, since we waited all day, that we would be able to take delivery, the following Wednesday.However, the salesman, the manager and the finance manager all had that day off, and they failed to tell us. We did not like the seats in our chosen vehicle, and no one seemed aware that this was a serious problem, since the seats could not be swapped. We eventually cancelled the deal.Exhausted, and disappointed, we returned to Kelly Ford, in the hope of locating something better, without the hassel, and our experience there was like night and day, to the point that we left our former make behind, and we readily embraced the Ford Transit 250. The salesmen went out of their way to be helpful, and to locate the perfect vehicle for our needs, and desires, with the features we considered to be essential.Everyone, with whom we came in contact was courteous, helpful, and we were not brushed aside, following signing on the dotted line. Frank Saladino was so very knowledgeable about every aspect of the Ford product, and Jay was willing to go out of his way to make us comfortable, to the point that it seemed to take no time to complete the deal. We are so excited, and happy with our new Ford!

dkennedy

Jun 2, 2016

The car buying process in general is a big headache but the team at Kelly Ford did everything they could to make my father and I as comfortable as possible. I have never worked with a more honest and transparent sales team, they really helped us understand and guide us through each step of the sales process. Would recommend to anyone!

JGomez

Jun 2, 2016

Thank You everyone that helped me attain my F-150 XLT Sport today, you guys worked as a team to get the sale finalized from the beginning to the end. I appreciate everything you have done for me and none of your efforts went unnoticed. I thank you all for the great work and the great customer service that was provided to me during my visit. Kelly Ford knows the true meaning of keeping the customer happy and I would highly recommend anyone I know in the South Florida area to take a trip to Kelly Ford and get their new vehicle because I know they wont be disappointed. Once again thank you Jocelyn, Jerry, Mike and Carlos and everyone that helped put in the bed liner in the service department. Ill be back soon to pick up that Escape we talked about Jerry. Thanks.

GrantOrton

Jun 1, 2016

I was on the fence whether to buy a new vehicle or not. My girlfriend and I showed up while the dealership was closing just to ask a few questions. John and Charlie stayed with us well beyond closing time and were great! They offered the F150 xlt 5.0 for a test drive for the evening and what a great move, fell in love with the truck and bought it the very next day! Kudos for using the perfect sales tool!Cheryl was awesome with the after sales customer service, extremely friendly and knowledgeable! Joy in finance was great too!Will def be buying my next new Ford from John and Charlie.Many thanksGrant

Zester

May 31, 2016

We were extremely satisfied with the service we received from the time we started with service on our vehicle to ther purchase of a newer and bigger and more comfortable vehicle for travel. This is my second time purchasing a vehicle at Kelly Ford and have been satisfied both times. Another dealership told us they didn't have time to make repairs to our vehicle and said we should consider taking it someplace else. We did and instead of repairs we upgraded. Their loss and Kelly Ford's gain.

audry123

May 30, 2016

I came in looking for a possibility of a new car and Kelly Ford delivered. The staff were respectful, friendly and helpful. I would recommend this dealership to anyone.

Dibbsmojo

May 30, 2016

4th time I've bought from Kelly ford I always go there first and seems I don't need to go anywhere else. this time dealt with Marc and John, bought my last one with John . Air love ford and love Kelly ford sales department fair and not pushy. Do your self a favor try Kelly Ford next time your shopping for Amercian car

doublep

May 30, 2016

The sales staff at Kelly Ford went out of their way to give me the best possible selling price. They gave me the best trade value for my trade vehicle. Ron Orel and his partner Jerry Perez were very patient, helpful, courteous and friendly. Ask for Ron and Jerry when shopping for a vehicle at Kelly Ford--They will help you get the best deal! Cheryl Shaton was very knowledgeable on all the new technologies on my new 2016 mustang. Cheryl provided an excellent presentation on the all features in the mustang and that I understood the information displays and instrument clusters before leaving the dealership. Thanks Cheryl! You really provided insight on the operations of the vehicle.

Guam671

May 30, 2016

Third time at Kelly Ford for purchase and always outstanding service from all personals from sales, loan processing and service department.!!! I would highly recommend Kelly Ford to all friends and family!!!

john callahan

May 30, 2016

I had a very impressive sales person. Tabby Collins was a very friendly person and she did not pressure me on buying a car she was very concerned on what i wanted to buy. Tabby was one of the best salesman I dealt with in a long time and I give her 10 thumbs up. Tabby called me several times to see if I had any question or concerns. I really appreciate the calls and I would buy another car from Tabby. I love my 2016 escape and hope I have many motoring miles. Carlos did a great job as always getting me financed.

kristina

May 30, 2016

Everyone at Kelly ford was very helpful and kind. They didn't have the car that I wanted on their lot, so they had one delivered for me in a matter of days. Harold and Cheryl were amazing.

larobin

May 30, 2016

I don't like car shopping and avoid it as much as possible, but I have to say these guys did an excellent job. They know their vehicles, answering all my questions completely. They were not pushy, giving me space to make my decision to buy a new truck at a fair price.

lfairchild

May 30, 2016

We had Marc Camelleri, he was awesome even though we continually changed what we wanted to ourchase from an F250 lariat to the king ranch. Even though we made him reinvent the wheel quite a few times he was always very patient and helpful. Would highly recommend! We got a great deal on our king ranch. Sandra in finance got us in and out so quick and was very helpful and got is a great deal for Memorial Day weekend on the warranties!

murdockmustangman

May 30, 2016

My salesman was John Alligood and was the second time I bought a car here from him and was my second Roush Mustang that I have bought at Kelly Ford.They always have taken great care of me,and I also get great service here from the service dept.The financial dept also makes things very easy when your signing away

Mark Ciliberti

May 29, 2016

Jerry was super friendly and got me a great price on a 2016 Fusion. Entire time including lot shopping, test drive, price negotiation thru financing was 4 hours. Will definitely buy from Kelly again. Nice experience.

Christi Doane

May 29, 2016

Kelly Ford always satisfies my service sales needs. The staff is friendly and reliable. The location of dealership is very convienant to my work location.

Simmie Vaden

May 28, 2016

I have bought 2 vehicles from Kelly Ford now and had a pleasant experience on both occasions. My salesman Austin Van Kirk was very well versed in his field and never used unethical or misleading practices as I have experienced in the past at other dealerships. He wasn't pushy and didn't try to rush me or steer me to one vehicle or another. He was very honest and helpful and made both experiences fun and enjoyable! Charlie McCarthy the Sales Manager was very helpful and always very much involved in the process to ensure that all went well and that I got every consideration with my purchase. Carlos Arciniegas the Finance Manager worked very hard to get me the best financing and was very organized, pleasant and again, fun to work with. Then Cheryl Shaton the customer service representative was so helpful in explaining how to operate all the features of the vehicle and said to call her or stop by with any questions. Again, very pleasant and knowledgeable in her field. If you are looking for a new car, I definitely recommend Kelly Ford, Melbourne!!

Justin Parker

May 25, 2016

I don't have much to say, as I am ready to hit the hay, but I don't have a complaint about how things were handled with me. Frank went went out of his way to get me the car I needed.

mustang billie

May 25, 2016

I had a great sales person marc camelleri. He help me out a lot very nice person and the rest of the staff too I love my mustang thanks Billie moody

Jshawat736

May 24, 2016

I've bought several vehicles from Kelly Ford over the passed few years. Each time was a pleasurable experience!!! Not all the personal where great, but most are. I will continue to use and recommend Kelly Ford

Toliver52

May 23, 2016

My wife and I both have 2013 Fords. From day one, the support we've received for these vehicles is excellent; warranty and otherwise. When I upgraded my wheels and tires on my Focus ST, my service writer, Traci, arranged to purchase and install the optional size and composition tires at the lowest cost; beating even on-line stores. When I was cut off by reckless cab driver; sending my ST into a curb, A text to Traci, and the replacement tire was on it's way... On her day off. My wife can take her Escape in for service and it is effected quickly and with no nonsense. When Traci wasn't available, others stepped up. No service department is perfect. But, when a warranty repair on my ST went awry, a quick call to Traci; she was on it. In the blink of an eye, she ordered a tow truck and a rental car immediately: no muss, no fuss; just great service.

DFK

May 23, 2016

Frank was an exceptional sales associate! He made me very comfortable from the first time I spoke with him. Never high pressured, Frank let me work at my pace. He is definitely the type of person I would recommend to anyone that is in the market for a new car!I would recommend Frank and Kelly Ford to anyone!

Doreen LaMacchia

May 23, 2016

This was the most amazingly good car buying experience that I have EVER had. This was such an experienced, smooth, efficient, pleasant and quick (so quick) sale! This dealership and the employees that worked with my husband and me are a "well oiled selling machine"! I would highly recommend all the people that we worked with and the dealership to anyone. We are so happy with our new vehicle. Thank you!!

ErinR321

May 23, 2016

It was a great working with Ron Orel. He was extremely helpful and knowledgable. He made the car buying process a wonderful and easy experience.

6119smo

May 22, 2016

It was the best experience ever! I was greeted by your customer service manager Jocelyn Apfel which made me feel relaxed and at home! She introduced me to my salesman which was very friendly. The dealer also had hamburgs, hotdogs, chips and drinks for all customers! First class . . thanks Jocelyn!!?

neveragain 1234

May 22, 2016

You would not honor you guarantee- Your sales people lied . Your sales manager lied. So far I steered 7 friends away from your company . I will continue to help other buyers from your web of lies-Your excuse to me was the sales person and manager were no longer employed by Kelly Ford, Sounds like some thing from a certain person running for office. This reply will no doubt be in the waste basket , After asking for service and was refused I thru all paper work in the. trash--- You should have information concerning the sale. However since this has to have a name I'll give one just so this may go thru.

jvalentine

May 20, 2016

Dealing with Marc was a pleasure. He was full of knowledge concerning the vehicle I was interested in and he was extremely personable and kind. His expertise far outweighed anyone I've dealt with thus far in the car sales arena and if it weren't for the vehicle not being up to par with my expectations, I would have purchased it. I was very choosy in what I wanted and that particular car was the only Lexus there that day so I was unable to get it. Marc however was amazing to say the least and handled all questions or concerns I had with the utmost professionalism. Thank you kindly.

Adlerm83

May 20, 2016

I came in just to quickly look around and had no idea what I was really looking for but I did want to start my search towards a new vehicle. Surprisingly enough the help and advice Jocelynn gave me, I now have a much better mindset on what I'm looking for. I didn't plan on buying that day but now I'm seriously looking to make a purchase soon. Employees like Jocelynn are a phenomenal addition to the company!!!

Bbockman300

May 20, 2016

Traci was extremely helpful, always kept me informed on the status and service being expedited on my vehicle. Would definitely recommend future customers to personally request Tracis services.

Joywalk12

May 19, 2016

Ed Stallings and Cheryl brought me up to snuff on all the electronics on my Escape. The managers were very informative and again no "high pressure." Much appreciated.

VeeleeB

May 19, 2016

The spoiler of my car fell off recently and I was worried about the warranty not covering it. To my surprise they were very helpful when it came to fixing it! Traci called a mechanic within 5 minutes of me pulling up and arranged for me to get my car fixed for free. I'm super happy with the dealership and she's a great employee!

CobraGuy69

May 18, 2016

Traci and the entire staff at Kelly Ford did a great job at getting me back on the road. My air is colder than its ever been! Great job!

dmg36699

May 18, 2016

We had the best experience at Kelly Ford, our Salesperson Marc Camelleri was excellent. I would recommend this dealership and Marc to family and friends. The finance department were also very attentive. We dealt with Joy, a very gracious lady.

Greg Miller

May 18, 2016

Sales staff was impeccable, they weren't pushy at all. They let us make a decision instead if trying to force us into one. Highly recommended doing business here if you're looking for a new Ford or anything used.

awilliams0227

May 17, 2016

I was looking for something a little bigger than my little civic because I will soon be a mom and wanted something more " mommy". Frank helped me from day one! He treated me like I was one of his kids. Very friendly and HONEST, which is hard to find in a car salesman! I would definitely recommend him to anyone. Everyone at the Kelly Ford dealership was amazing.

Mustang Booster

May 17, 2016

I arrived at Kelly not entirely focused on how to outfit that new Mustang. Chris Lefevre took time to show me through the onsite inventory, listening to my list of wants and issues. Since we were too late in the 2016 cycle to place an order, Vinny Amore e-searched the Florida dealer inventory for my two model/color picks, finding a car of my liking. That car was transported and prepped by mid-nextday, and delivered as flawless when I arrived for closing the day after. I found all Kelly staff quite open, friendly, professionally helpful and instructive including Chris and Vinny as well as Jerry Butler Perez and Sandy Smith on paperwork. Many thanks for a positive car purchase experience.

Phasers to stun

May 16, 2016

The service department was extremely friendly and answered any questions I had. They made sure that I left with no concerns at all as well as my vehicle running in top order.

Amber Bozeman

May 16, 2016

I recently went in to Kelly Ford just to look at some vehicles. I ended up leaving with a car I love the next day. The staff was very friendly, especially Reggie Morton. He was able to give me information without making me feel uncomfortable and pressured. I would definitely recommend Kelly Ford to anyone looking for a car.

ruber1794

May 15, 2016

The Dealership worked with us and our needs, not theirs. Tristan Palmer didn't pressure us at all, which I truly appreciate, but gave us many options to try. His professionalism and his caring attitude is what made our day of car shopping, I job I hate, much more pleasant. Thanks Tristan, and also to all the staff that helped us. (Mike,Vinny, and Cheryl)Sincerely, Debbie Uber

Pawliski1

May 13, 2016

Chris Lefevre made our car buying experience easy and painless! He was knowledgable, took the time to answering any questions I had. My daughter referred me over to Kelly Ford. Kelly Ford made buying a car Actually fun!! I love my new lift!!!!

sandy

May 12, 2016

I HAD A VERY GOOD OVERALL EXPERIENCE AND GOT THE CAR I WAS LOOKING FOR. I WOULD RECOMMEND THEM TO FRIENDS AND FAMILY. THEY MADE SURE I UNDERSTOOD HOW TO GET THE MOST OUT MY CARS SYNC SYSTEM.

Amyzim

May 12, 2016

Nice place, great people and wonderful experience all around. From the moment we called to the moment we drove off in our new car, happy with it all. We will recommend this dealership to friends and family.

IndianLaurence

May 11, 2016

I was treated with kindness and respect at Kelly Ford. Great people to deal with. I would not hesitate buying here again! Kelly Ford rocks!

Cdelamar

May 10, 2016

I had been looking for a van for a long time at the right price. We found the van I purchased online. Frank and I worked together throughout the week via phone/email to get the deal right as I was 3 hours away. The van was everything I expected and more. The service was amazing. I would totally recommend this dealership and ask for Frank, he was wonderful to work with!

Jenny1

May 10, 2016

Every step of the way was first class. They were actually quite a bit further away than our local dealer, but they weren't near as friendly or accomadating. They all went out of their way to make us comfortable.

Roxi16

May 10, 2016

Gracias por hacer de esta experiencia algo memorable. Agradecemos la atencion y profesionalismo con el que fuimos recibidos desde el primer momento que entramos al concesionario.Nos llena de tranquilidad a ver escogido a Kelly Ford como nuestro proveedor de auto, porque sabemos que siempre nos brindaran una buena Atencion. Estamos super contentos, satisfechos. Nuevamente mil gracias y estaremos viendonos proximamenteMuchas Gracias.Saludos

Melbourne FL

May 9, 2016

I have purchased many vehicles in the past 26 years and this has been my BEST car buying experience by far. I felt that I was treated fair and honest by sales, management and financing. Chris Lefevre, my sales man, was courteous, knowledgeable, helpful, no pressure and was a pleasure to work with. Charlie involved himself in the sale in a friendly and helpful way without pressure and Sandra finalized the deal in financing, with a happy and positive attitude. An overall great experience.

Dustin1991

May 9, 2016

Salesman was professional and very eager to answer questions as well as make sure I was satisfied. Once it came time to talk numbers I was surprised to see my salesman wasn't pushy or dismissive, instead he listened to what I wanted and negotiated with me to get what I wanted. No complaints.

Tracie

May 8, 2016

We were not pressured and they really listened to what we wanted searched the website found a truck then we test drove within about 3 hours we were driving away in the vehicle. And thanks to our sales person Faith Konyha she was Awesome

happy....

May 7, 2016

what can i say but wow!!!... Our 2013 black beauty Loaded Limited Explorer had recently passed her 3rd birthday and out off Fords 3yr manufacturers warranty. Then out off no where the front off the hood started to blister from corrosion all along the front edge/lip. We went to our local Ford Dealership they submitted a claim but was rejected because we had passed 3yrs. Then we contacted Kelly Ford where we purchased her, (150mls away) Was put in contact with Chalie Algieri-Mccarthy and Amy Mckenkie and all the Bull**** was sweep aside. He said fetch her in to us and we'll check her out. Not only did they care enough about our issue, we got a loaner car and the hood was stripped, blasted and resprayed metallic tuxedo black and looks absolutely amazing. The charge....NOTHING. Because we were only a couple weeks passed our 3yr mark, Charlie said Kelly Ford would take care of the repair/respray for us. What a First class operation/Dealership they are, I highly recommend a visit if your in the market for a car and a honest team to work with...... Belkis and Darren

Pleased In Rockledge

May 3, 2016

Before purchasing this car, I was expecting the same drawn out, wheeling and dealing experience I've had in the past. But I was surprised and gratified by the Kelly Ford group. Frank and Phil were honest, to the point, completely knowledgable with my many questions, and best of all, non-pushy. It was a total pleasure working with them, and it was also very special meeting with the manager, an ex-Navy Seal! Being from a military family, this was memorable!Wonderful, friendly, genuine group of people! You're the only group I would trust and go to from now on!Gerri

raveapc

May 2, 2016

I been shopping for a trucks for over 5-7months been to almost every dealership in Brevard county and even went to Kissimmee spent hours on computer trying find best deal thinking used was best way to go. Been to Kelly ford 3 times to compare price and service. I can say every time I went to Kelly ford to help me decide best thing they did for me was to provide me with knowledge along with taking time explain and understand why I wanted truck and price range I wanted. Marc Camelleri , Charlie Algieri-McCarthy and Mike Casey. I could not ask for better dealership to work with after 7 months of looking. They got me into brand new F150 with Eco boost, 2.7 litter, 302a package. with great price and terms. Ask me why I went with them, was not just great service they provided me but I went with them cause they made me feel like one of Kelly ford Family not just customer because of this I would recommend anyone to them.

ucf_engineer

May 2, 2016

I've had some ok experiences at Kelly Ford. Generally, I get the impression that they think I don't know anything about vehicles when I drop mine off for warranty work. Some seem generally interested in what I'm saying but more often than not, I feel like I'm on an assembly line where they spend as little time as possible to get the basic information and then shoo me along. I go there because they're convenient to where I live but I'm going to start going elsewhere. Also, not having a loaner program is a BIG PROBLEM. A shuttle, while better than nothing, leaves no flexibility for those of us who need a vehicle for work or in case one of my children gets sick at daycare or school.

picky guy

May 1, 2016

Looking for a new car in your mid-80's is a challenging task. But because of the great service at Kelly Ford on my present Fusion coordinated by service representative Tracy Daly, I would never buy elsewhere. Sales Representative Austin Kirk did a great job explaining the new technology and although I didn't buy immediately, I did leave with the information I need to make the best choice of the car to carry me into my 90's. Having my previous sales person Cassandra Younger greet my wife and me was very special and emphasized the family aspect of Kelly Ford.

NinaB

Apr 30, 2016

Everyone at the dealershiip was helpful and friendly. I told my sales representative, Chris Lefevre, exactly what I wanted and what I didn't want and he showed me exactly what I asked for. He made suggestions, but didn't try to steer me in another direction. I even left the dealership to look at other vehicles, but because of his service and the look of the Ford Edge, I purchased my car from Kelly Ford. We've had an ongoing relationship since I purchased in March. I am able to call anytime I think I have a problem. Wonderful dealership!!!

Kevin Popp

Apr 29, 2016

I liked the dealership. Everyone was very nice, friendly and not pushy. Tristan was able to listen and show me what I was looking for in a truck purchase. He showed me different models depending on what I was looking for and interested in. They worked with my on what I was able to afford and willing to pay each month.

Velvet

Apr 29, 2016

Any ?'s that come up after you leave; call them. Someone is always ready to help explain or show you how to do something. Nice to have Sirius in our Fusion.

Wendy Christiansen

Apr 28, 2016

I stopped by Kelly Ford one day to check out the Ford Flex. Faith Konyha showed me all of the features and took me for a test drive. She introduced me to Vinny, her sales manager, and we looked at some numbers to see if would fit in my budget. I left that day without feeling any pressure to buy. I returned about a week later with my kids to show them the vehicle and let them check out everything. They checked out EVERYTHING and Tristan and Mike were very accomodating. They even impressed the kids by showing the self park feature of the Flex. Sadly, Faith had been out sick since the day after I met her. We left that day, again not feeling any pressure to buy. I had to leave town a few days later. I received one phone call from the dealership to see if I was still interested while I was gone. My husband and I decided on the Flex and set up an appointment for a Sunday. We met Casey when we arrived because Faith was still out sick. I told Casey everything we had discussed with Faith. Mike, a sales manager, whom I had met before, assisted us with the transaction. Everything was straightforward and hassle free. Everyone was helpful, honest and friendly. Our kids enjoyed free popcorn and cartoons in the lounge while we filled out and signed paperwork with Sandy. We happily drove our new Flex off the lot within 2 hours. Casey made sure that the insurance company was contacted the next day and Faith called to say she was finally back and wanted to make sure everything went well. Needless to say, we are thrilled with our Flex. We highly recommend Kelly Ford. Check them out if you're looking for a hassle and pressure free car buying experience!

Escaped

Apr 28, 2016

My husband and I had already been long time Mercury & Ford customers but were were used to one dealer in Saint Cloud, so taking the steps into Kelly Ford were big ones for us, but we had moved over to the coast and we figured, "why not"?We were met by our 'Sales Consultant',Marc Camelleri who was just as nice as anyone could ask for. My husband even warmed up to Mr. Camelleri (and that takes some doing!). Mr .Camelleri was more than patient, taking the time to explain the many details of what would become my Ford Escape! My husband already drove a 2014 Ford Escape and we've been so pleased with it, and my 2009 Mercury Milan was nearing almost 200,000 miles, so we decided to look at Kelly Ford. That's been the best thing we've done since moving here, and we're both very, VERY happy with the staff, management,sales,and service. Everyone seems genuinely interested in our happiness with the products they sell and service, including Mr. Camelleri (of course), Carlos Arciniegas,our financier, and Mr. McCarthy, one of the Managers at Kelly Ford. Truth is, it seemed that no matter who we dealt with, the key was to be at Kelly Ford. Of course we also got lucky and dealt with the best! Oh, by the way, my husband liked Kelly Ford so much he also has his Escape serviced at Kelly Ford! We're long time customers, for sure. Thank you.

Experienced

Apr 28, 2016

I liked my salesperson Marc Camilleri. The buying experience was a pain like most dealerships they low ball your trade and say they discounted there's. They took to long to complete the deal especially when a person has excellent credit. God help you if you have average credit you'll need your pajamas. Dealer fees way to high. This is my second vehicle purchase from this dealership and probably my last. Did I mention I liked my salesperson Marc.

Fx42

Apr 28, 2016

The service team at Kelly Ford is excellent . I purchased my 2010 F-150 from Kelly Ford and have hadall my service preformed there.This is my second new F-150 from Kelly Ford . One of the main reasonsI continue to return is because of Traci Daily . She is extremely knowledgeable and highly skilled at herjob. She thoroughly explains all of the work to be preformed beforehand,and keeps me informed of allthe progress throuout the process . In addition,she makes sure that I am aware of any recommend maintence procedures and any dealer specials that may be benifecial to me . I consider her to be veryimportant part of my vehicle maintence program and feel that she is an exceptionally valuable asset tothe Kelly Ford service team. I have witnessed her interactions with customers and coworkers,and sheis allways kind and courteous . She truely is a great employee and a great person. I can not say enoughgood things about her. Sincerely, Marc A. Brown 2010 F-150 FX-4

schroeder92

Apr 26, 2016

I had been dealing with another local Ford dealership on the road to buying a Focus ST2, but a lack of transparency by the dealer led to the deal falling through. After that, I got in touch with Jerry at Kelly Ford and filled him in on what happened, including the price I had gotten down to at the other dealer. They were able to get the next level up (ST3) the same day, and I drove home with it that night for an out-the-door price that I thought was very fair. The whole process with Kelly, while time consuming, was relatively painless. Jerry was great all the way through, and was very knowledgeable about the car. I really can't say enough about him. Vinny, the sales manager I dealt with, was willing to get me a little more for my trade in to finish the deal right. Carlos, the financial manager, walked me through my options, and didn't fight when I decided to finance through a local credit union instead of through Ford. This isn't the Kelly Ford of 10 years ago. This team was willing to work the way I wanted (in terms of out-the-door pricing as opposed to monthly payments, etc), willing to make a deal, and more transparent than I had expected them to be. All in all a great experience. If my next car will be a Ford, I'll be going to Kelly first.

Truckguy321

Apr 26, 2016

I brought my vehicle in for service and we all know how we dread to go into a service drive Traci approached me with a smile and listened to my concerns and explained to me she would keep me informed through the process and that's what she did to say the least she was very knowledgable and knew a lot about my vehicle and was able to answer all my questions and if she didn't know an answer was eager to find it out for instance what type of transmission fluid was in my truck highly rec Traci Daly and Kelly ford !!!

Michelle VB

Apr 25, 2016

I purchased a used Ford F150 Lariat last week. I noticed a small chip in the windshield that was in my line of vision. I could not find the card that came with the owners manual to reprogram the keypad on the driver side door and also I noticed a piece of rubber molding surrounding the driver side door had pulled loose from 3 of the pins that hold it to the body of the truck. I called and spoke to my salesman Reggie Morton and told him of my findings.Without hesitation, Reggie asked me what day and time would be convenient for ME to bring the truck in so they could address my findings. I gave them a date and time to come in for the keypad and the molding, I arrived and was met by Charlie Algieri who personally drove me to the service area where those two items were completed within 10 minutes. Reggie came to the service area to make sure I was being cared for and then I was escorted back to the front and on my way. The customer service I received at the dealership was beyond my expectations!!!As far as the windshield, they sent someone to my home to fix the windshield right in my driveway!!!!! This dealership is top notch!!!! I would highly recommend Kelly Ford to anyone purchasing a vehicle new or used, I can't say enough good things about the people who work here and the quality of vehicle I now have!!My apologies to the gentleman in the service department who helped me, I don't remember his name but he was polite, funny, quick and efficient.

Dieselfan213

Apr 25, 2016

Traci Daly and service team are great on keeping me informed on my truck while it's in for service, keeping me in the loop on the progress/ and or if any other issues came up during the repair. Thank you guys!

Jlynn

Apr 25, 2016

Everybody at Kelly Ford was great especially the service department. I was greeted immediately at my car, escorted in and seated. In less time than I was told, my car was done and washed. Love them!

matthew iwinski

Apr 24, 2016

My purchase started with a simple internet inquiry which only preceeded with me driving away in my new F150. My initial contact with Frank Saladino questioned a possible used truck with my upside down trade. He quickly changed my mind with rebates and incentitives on a new truck which only made sense.. Frank's sickness that day allowed me to meet Phil Pettus the next day which presented me with the truck of my dreams. Between the both of them they structured a trade in deal that allowed me my current ride, one AWSOME Ford truck. I must also mention Sandy whom went to bat for me during the finance stage and also Cheryl who educated me on all the electronics of this vehicle. All in all, EVERYONE involved were not only professional but treated me with my concerns first. Thank You all for making my purchase a positive experiene.

JSarles1992

Apr 23, 2016

I highly recommend this dealership. The process is painless and the salesman I dealt with, Jerry Butler, was awesome to deal with. Upfront prices, and very professional staff. Would defiantly deal with them again.

Wayne 46

Apr 23, 2016

My wife and I have purchased new and pre-owned at a number of dealerships in the North East and here in Florida. The level of customer care, attention to detail and going the extra mile to ensure we drove away with the right vehicle at a very good price was truly impressive. They have customers for life. Many thanks to our Kelly Team.

2016 Transit Cargo Van

Apr 22, 2016

I knew that the vehicle I wanted would be hard to find but when there was only one in the state of Fl and didn't have the equipement that I needed I was told that under these circumstances 'you take what you can get'.That statement would have been enough of a surprise but when,the next day, I was told of another vehicle that was available in another state, I discovered that, it too didn't have the proper equipement the sales pereson stated that he had called U-Haul to verify that THEY would install the tow-hitch that I would need. Really? U-Haul this buying process was getting way out of hand. I'm NOT interested in buying a new vehicle from Kelly Ford.and I'm not recommending them to my friends.

Michelle VB

Apr 22, 2016

I purchase a vehicle about every 2-3 years. I hate it because of the whole process and usually end up agitated by the time it's over. This was definitely the exception!! Reggie Morton met me in the parking lot with a smile and showed me EXACTLY what I was looking for. He wasn't pushy or badgering like most sales reps are. I felt like everything I said and wanted mattered and Reggie was willing to do everything to make it happen. Charlie Algieri was more than accommodating when it came to a fair price. I came in with my own financing already secured but Sandy Smith wanted to try and beat my interest rate. She did by a long shot!! Cheryl Shaton was excellent in explaining how to use all the "bells & whistles" in my new truck. I would definitely recommend this dealership to anyone who is in the market for a new or used vehicle. Reggie, Charlie, Sandy and Cheryl you guys are ROCK STARS in my book!!! Thank you for a pleasant experience, you will definitely see me again.Michelle VB

anthonyrick

Apr 18, 2016

I'm always on guard when it comes to dealing with a salesman, but Tristan - though he's young, was knowledgable and professional. He really helped us get the deal we were hoping for and went above and beyond, even following up with personal phone calls and offering to wash my new car! Awesome service!

Kel

Apr 16, 2016

Frank was the most honest and down with the program. He made my car experience stress free . I would recommend this wonderful person to anyone needing a car. It is a week later and I am waiting on the tint reoair gas lid repair and for them to put my car on the rack

poopy4u2

Apr 16, 2016

The whole process was excellent!! Would highly recommend this dealership. I had A difficult situation and Rick and the staff were very understanding, patient and willing to work with me .

One Happy Lady

Apr 15, 2016

Charlie McCarthy, Phil Pettus and Sandy Smith are "The Dream Team"! I bought a Focus from these awesome people last year but unfortunately my children were in a car accident which totaled our car. As soon as the Dream Team heard what happened they took charge and within two days I had a new car and the only thing we needed to do was pick out the color and for me to sign the papers. I can't even begin to express how grateful I am and how compassionate they were knowing what my girls and I were dealing with in just their injuries alone.... Sandy guided me every step of the way in how to proceed with the gap coverage and the warranties and paperwork. Phil and Charlie were the best in making sure we could do what I really needed to happen. The day after I bought the new car Sandy called me to ask if I could come back in and sign a new contract because she just lowered my monthly payment!!! WHAT??!! Who does that?? THE DREAM TEAM does!! I am now a "Lifer" and if you're looking to buy a vehicle..... make your first stop the front door of Kelly Ford to see "The Dream Team"!! Love Them!

OrchidIslandBreads

Apr 15, 2016

Super easy to work with. Easy going. No pressure. Tristan was very helpful and knowledgeable. Would definitely recommend. Helped us find the right vehicle for our business.

Satisfied customer

Apr 14, 2016

I was greeted by salesman "Frank Saladino", when I arrived at Kelly Ford. I was impressed by his patience with me as I had a million questions. He did not pressure me into purchasing a car or financing or anything else.When I pointed out a small problem, he knew who to call and It was fixed immediately. The manager was also very helpful working with us to sort out details of the trade. Finance manager Carlos Arciniegas was patience and clear in his explanation during the signing. Again, no pressure. Thank you Kelly Ford and Frank Saladino for a great buying experience and yes I would travel to Melbourne, Fl again to purchase a car!Linda Marshall

VynnCredible

Apr 13, 2016

Austin AKA "The Encyclopedia of Ford Trucks" was a wealth of knowledge and he teamed up well with Jerry to always make sure I was taken care of through the whole experience. Charlie is also quite a great asset that helped us through the process making sure everything stayed on track. They were a great group of people all around. I really appreciate how Cheryl sat me down and explained how everything in my new truck worked. It looks like a space shuttle inside compared to the 13 year old car I just traded in and she made me feel very comfortable about using everything the truck could do. Look for these people on your next visit!

wilsonbx1

Apr 13, 2016

was in to pick up my 2009 fusion (repair). while waiting asked about a lease and next thing II walked away with a new car

Elizabeth Toribio

Apr 11, 2016

It was a very professional and very attentive person. everything was tops this place is great. people are very good and help one with everything you need in a car

JHolland

Apr 11, 2016

Out of all my car buying experiences, this was the best. Felt no pressure, they a had a large inventory to choose from and overall just a relaxed atmosphere. Thanks

Erinriversefda

Apr 9, 2016

What a great experience!! From the first phone call from Greg to walking out the door everything was great! everyone was so welcoming and kind without making you feel pressured. We will return to Kelly again for our next car!

Bob Casey

Apr 8, 2016

I have purchased many cars in 45 years of driving, and my experience at Kelly Ford was by far the best I've ever had. My salesman, Frank Saladino, was knowledgeable without being "pushy", and was determined to give me the best buy for my money. Everyone in the dealership, from the finance manager to the service people, were genuinely pleasant and helpful. Kelly Ford is far from the typical car dealership, in that they go out of their way to insure that you have a great experience. I would not hesitate to recommend them if you're in the market for a Ford vehicle.

brianwmacdonald

Apr 8, 2016

I have purchased many cars over the years and this is the single best experience I have had at a car dealership. Frank was absolutely amazing.

Car buy

Apr 8, 2016

Frank Saladino was able to find the perfect car for the right price. He was not pushy and was very informative and helpful in all aspects of the purchase of our car. We would highly recommend Frank and the Kelly Ford team. Thank yoi

domvolpe

Apr 7, 2016

I had to help my mother-in-law with a purchase of her car and called Kelly Ford. I was put in contact with Harold Paquet-Salesman. Harold was excellent in taking care of our needs and getting us what we wanted. With the help of Mr. Ahlquist and Mr. Grillo in management the entire experience was a quick and painless one enough where we will be customers for life with Kelly Ford. Thank you all as I cant recommend them enough to anyone looking to purchase a new or pre-owned Ford.

LEIGHNTHOM

Apr 7, 2016

All around great experience.Came in to test drive a used 2016 Toyota Tacoma and walked out with a 2014 Dodge Ram 1500.Due to timing of being at dealership, we dealt with salespersons Casey Tucker, then Marc Camelleri and finished with John Alligood. Would recommend all three.Manager Charlie Algieri-McCarthy was a pleasure to deal with.

Trudy

Apr 6, 2016

My experience buying my first car in the US was a pleasure in the hands of Ron Orel, my salesman. He was brilliant at matching my needs with the cars available, with clear and honest explanations, and in the end I was thrilled to buy a second hand C-Max which was as good as new vs. leasing. The supply chain of purchase, plates and insurance was expedited very efficiently within a couple of hours. My only rebuke concerns the financial stage, when the accountant whipped through a dozen papers to sign with minimal explanation to someone who has never bought a car before. Furthermore, he whipped through warranty options worth USD4000 after I had just written a check for USD20,000 which was disheartening. I had understood that the warranties for the key elements such as electric train and battery were still valid without knowing of all the other things that could go wrong. I felt that a more detailed discussion on warranties should have taken place before the purchase stage. However, it didn't matter in the end, as Ron advised me what to do and validated my own decision.

bob8823

Apr 6, 2016

Austin and Rob are a great team. they have taken care of me in the past and did another great job on my 2016 Explorer. I always know I will be treated fairly and they will go the extra yard to make sure that I am happy with my choice and experience

Nick C

Apr 5, 2016

Every thing you look for when buying a new car can be found in one place at KELLY FORD Melbourne.I am so happy with my new car and the friendly customer service made it such an enjoyable experience. I cant wait to buy my wife's car at Kelly!

Veronica A Carlos

Apr 5, 2016

I have had a wonderful experience buying my 1st car at Kelly Ford that when my daughter decided to get a car I drove 3 hrs back to Kelly Ford so she can purchase her car there. John and the entire staff have been extremely helpful and John walked my daughter through the procedure step by step. She was so happy when she got approved that she cried. John explained to her like a dad what it means to purchase a new car and the responsibilities in taking care of the car. I dreaded doing that part and he did it for me. It went across so much better coming from him. I could not ask for a better Sales Rep. Thank you John.

Robert LeFevre

Apr 2, 2016

It was a pleasure to do business with JOhn Alligood & the entire staff AT Kelly ford.They met all my ecpectations&did so without undue pressure.They listened & delivered.I will not hesitate to reccomend This deealership.;

SandyJ

Apr 2, 2016

I recently purchased a new car from Kelly Ford and my Salesman was Reggie Morton. Normally I hate going into a car dealership because of the vulture like pressure they put on you. From the first drs.ay of entering the dealership to the end of the deal, I couldn't have had a better experience. I originally was going to purchase an Escape, but realized it was too small and ended up with the Edge with all the bells and whistles. My Salesman, Reggie Morton is the nicest Salesman I have ever met, no pressure at all. We took the car out for a drive and he said go wherever you would like to see how it drives. I took it all over town and on the Interstate, never any pressure to get back to the dealership. I cannot rave enough about him or the dealership. Everyone from the parts and service department and Salesfloor are all top notch and very Customer Service oriented. Mrs. Chris Duncan did all she could for me to get my discounts, since I was recently retired from Lowes. If I ever need another car, I would not hesitate to purchase the car at Kelly Ford.Everyone who I came in contact with at Kelly Ford really seem to like their jobs which means it's a great place to work. Even Cheryl who took over an hour to show me how the radio and navigation and all dashboard items work. They all said not to hesitate to call if I have any questions or problems. I really can't say enough good things about this dealership.Sandy Jenkins1025 Sedgewood CircleWest Melbourne, Fl 32904-8048321-432-5366sjenkins614athotmail.com.

Connie 47

Apr 2, 2016

Good greeting. Great service. Great personnel. Very helpful. Everyone at the dealership was friendly and helpful. I had called in on a Monday afternoon looking for a specific model of a F350. The used car manager called me on a Wednesday an we bought the truck. We had been looking for a truck for over 6 months.

Sherry higbee

Apr 1, 2016

Richard Stewart was able to contact me via phone as soon as I made an inquiry online. He provided helpful information. We went in to test drive a vehicle I was interested in but it was sold ealier that day, we test drove the next closest model but unfortunately I just didnt love it. My husband and I decided to keep looking. Rich and the Manger attempted to find something I might love but did not put alot of pressure on us. I wasn't able to buy there this time but would absolutely go there again and recommend Kelly Ford to others.

lsutigers

Mar 31, 2016

Was very happy with the service at kelly ford. It was a little extra work for them to get everything completed for me, which they had no problem doing

Skipper's Mom

Mar 31, 2016

I was pleasantly surprised to feel so comfortable at a car dealership when wanting to lease a new car. My sales person was Phil Pettus who was extremely knowledgable and very pleasant to work with. There was no hard pressure sales pitch which I appreciated. All around it was a great experience and i came away with exactly the car I wanted.

b-moregal

Mar 31, 2016

Casey Tucker is a very knowledgeable and pleasant person to deal with when buying a car. No pressure, no hassle. A Salesman that cares about getting you into the right vehicle. Thank you Casey and Kelly Ford for making this happen.

Gator Girl

Mar 31, 2016

Phil and Joy were very easy to work with. They were very knowledgeable and made the buying process easy. I would drive 800 miles again to buy from them.

555

Mar 30, 2016

Pleasent experience from the no pressure approach, through working the deal, to handling our custom order to final paperwork which was pre-filled as much as it could be. Many thanks.

HyundaiM8

Mar 29, 2016

Everybody knows how hard and painful it can be to go to a car dealership and wonder if you're going to get the car you want or get suckered into the "better" option because the salesman is just that good. That wasn't the experience I had at Kelly Ford. I researched online the car I wanted and was promptly contacted by an online representative to tell me that the car I was interested would be available to me when I showed up for a test drive. Frank and his staff treated me like royalty and let me test drive with no strings attached and no sales pressure. When all was ready I got their quote for my trade-in and their car. Although, I didn't receive the price I wanted for my trade-in I tried negotiating to a fair value that would allow me to leave comfortably knowing I didn't get swooned by a an elite salesman. I will say it took a little while to bring him down to a price I wanted but there wasn't arguments and no need for too much hassling to get the deal and the car that day. I would definitely recommend Frank and his staff personally for helping me on a personal level!

Happy Single Mom

Mar 28, 2016

I wasn't sure if I would like the Ford Fusion compared to the Avalon but Greg was so awesome in explaining all of the features and amenities. I was definitely able to take the information and make a more educated decision on the vehicle that was going to be the best for me as a single mother! Thank you Greg for such a fantastic experience and thank you Kelly Ford for employing such wonder salesmen! It truly does make a difference to people like me! I will send everyone I know to Greg for a new car!

ILOVEFORD

Mar 28, 2016

My husband and I love Kelly Ford! They did an excellent job in providing exactly what we needed from start to finish! Jocelyn, Ron and Charlie were all awesome to work with!

CherylR

Mar 27, 2016

Charlie Algieri-McCarthy, Chris Lefevre, Vinny Amore, and Joy Carver worked together to make my car buying experience a delight. From the smile and warm greeting I received from Charlie and Chris when I first arrived through the facilitation of Vinny and Joy to complete contracts and take possession of both vehicles (one new, one used) at the end of my visit, my experience as a customer was stellar. Everyone made me feel welcome and comfortable and by the end of the visit, I felt I was part of the Kelly Ford family. I will look forward to doing business at Kelly Ford well into the future and am deeply grateful for their superior attention to customer service and satisfaction.

Cristina Arias

Mar 27, 2016

I bought a ford fiesta yesterday. The sales consultant was amazing, helping me during all the process, even she drove the car to my house. I went to other dealer before and i had a bad experience. The were rude and pushing me all the time for getting it right away, not reduction on the price, but with Kelly ford was so different. I am so happy with my new car.

immigrantsong

Mar 27, 2016

Frank Saladino streamlined the entire process. he was able to get us EXACTLY what we wanted within our budget. The entire transaction was smooth and hassle free. I would unquestionably recommend Kelly Ford and Frank to anyone looking for a great car at a great price.

Lydia...

Mar 27, 2016

Faith was the absolute coolest sales-lady I've met. Never once did I feel I was being sold or pressured into anything. Going to Kelly Ford, I never expected to leave driving a brand new car. They made us feel so comfortable with absolute no obligation. I will be back with my business and highly recommend the same employees who've helped me. I got a 2016 Explorer for our expanding family and couldn't be happier with the vehicle and overall experience.

tommyd

Mar 27, 2016

Frank Saladino was exceptional in every aspect of the sale and help with upfitting after the sale. I highly recomend Kelly Ford and Frank Saladino.

MarieH143

Mar 26, 2016

Wow!! I've never felt so comfortable at a car dealership before. We worked with Jerry, who was friendly, professional and extremely knowledgable. Joy was our finance manager & helped us finalize the numbers. She explained the numbers & was very personable. I fell in love w/ a 2015 Ford Edge & they did everything they could to make it possible. Still floating on cloud nine! Would recommend this dealership to ALL my family & friends :)

Firstford

Mar 26, 2016

Faith is an awesome salesperson she worked very hard to make sure we got the biggest bang for our buck with no high sales pressure. My husband and I would highly recommend Faith to anyone looking to purchase a vehicle. Her high energy will keep you smiling and make car buying fun and enjoyable.

Wroesch

Mar 26, 2016

All had displayed integrity and support.they were diligent in finding us every possible refund.employees were polite and worked well together. They were nonintrusive.

Ranger2709

Mar 25, 2016

I bought the Black Ops edition of the F-150. Its a fabulous truck. The salesmen were excellent. The sales manager Charlie really was frank, straight forward and no non-sense. I was very pleased with the deal and the service. The truck had been sitting on the lot and the customization had some issues from Tuscany. I knew about it when I bought the truck and they promised to get it all right. They pointed out a few issues that I would not have noticed. They are getting it done with no questions asked. I am very happy with the everything involved. Great people and a great experience

Barbara

Mar 24, 2016

I was an outstanding experience from the time I walked in the door until I left.Triston was exceptional in showing me the car I wanted and in reviewing all of the features it offered. The paper work went quickly . I left with a good understanding of how all aspects of the car worked.This is my second lease and it was another great experience!!!!

Didi513

Mar 24, 2016

We have been using Kelly Ford for several years- for service, which has been excellent- to leasing a vehicle to now purchasing our new 2016 Explorer. Everyone we have come in contact with has been so pleasant to deal with we would certainly recommend Kelly Ford to all our friends!

papa321

Mar 23, 2016

We recently purchased our vehicle from Kelly Ford on yesterday. The staff was very courteous to us from the time we entered the property until departure. Harold was very instrumental in helping us through the process of purchasing our new vehicle, answering all questions and giving us a detail tour on the properties of the vehicle. Curtis was also very helpful going over special details and features of the car. Overall, this was the best experience we have ever had purchasing a car. Sandra was very helpful in making sure we had a smooth financial transaction. Thank you Harold Paquet, Curtis Merriam, Sandra Smith and to all the staff at Kelly Ford. Really enjoying the new ride.Walter and Alice

jon

Mar 22, 2016

We were in the Melbourne area on vacation and came Kelly Ford on the recommendation of a friend in the area. We wanted to see a Ford Expedition as we were considering buying one in the future and the dealers back in New Hampshire didn't have any in stock. We were so impressed with the sales people; Marc Camelleri and Mike Casey. They answered all our questions and found an Expedition at another dealership that was perfect. Had it there in a couple of days. Afterwards they made an appointment for us to spend time with Cheryl Shaton who set up our phones and taught us how to use many of the features on the car. So much better than looking everything up in the manual. We highly recommend this no pressure, anxious to please dealership.

Beachside Escape

Mar 21, 2016

We are a customer having previously bought a Ford F250 truck from Kelly Internet Salesman, Phil Pettus. Not only did he make numbers work, he went above and beyond to be considerate, professional, dependable and make us feel like family! So 3-4 years later, naturally we called Phil when we were considering another vehicle (one more comfy and economical for long trips/traveling). To make a long story short, one call to Phil (and talking with their highly knowledgeable, sweet and awesome Finance Manager, Joy), we rode home in a brand new, 2016, top-of-the-line, Ford Escape Titanium -fully loaded with more bells and whistles than I ever imagined!! Once again, we are TOTALLY PLEASED with Phil Pettus, Joy and other staff at Kelly Ford, Melbourne. We have referred many others and will continue to do so. Signed, a repeat very happy customer!

geoff mann

Mar 21, 2016

Great experience. Vinny and Richard worked with me to find a truck that would fit into the payment range the banks would approve. Very friendly and helpful. Sandra made the financing process quick and painless. Will definitely consider Kelly before trying a dealership out of town.

jay dean

Mar 21, 2016

very painless, easy. will use again. the salesman was very helpful. found what i wanted and didn't pressure me with anything. price was fair so purchase was very quick

nelson new

Mar 21, 2016

very happy with the car we purchased from Kelly. the experience was easy and fast. our salesman Casey Tucker was very courteous and helpful. very friendly place also. we will be back again when we purchase again. the follow-up was also very good.

Aus10cro

Mar 20, 2016

Faith was very helpful and did everything possible to make sure I walked out with a good vehicle in spite of my lack of credit. Very pleasant to deal with.

JPS

Mar 18, 2016

I recently purchased a new Focus ST from Kelly Ford. It is my second new car purchase from Kelly Ford. They have a great friendly staff who makes your car buying experience hassle free and pleasant. I highly recommend this dealership and my salesperson, Phil. Thanks Kelly Ford and Phil!

Livingston Taylor

Mar 18, 2016

I recently purchased vehicles from Kelly Ford. Our dealings with all staff was very good, particularly with Faith Konyha. She was very energetic and helpful through all stages of the purchase. We left 2 vehicles parked in Kelly Fords lot for 3 months while we made arrangements to move from another country to Florida. She took care of our vehicles during that period and was there to turn them over to us when we arrived in Florida. Any questions we may have had she quickly addressed. She is always "up" and ready to help at any time with any issues (e.g.- getting extra keys, explanations of service options, etc). If your going to buy a car, go to Kelly Ford and ask Faith Konyha.

Robert

Mar 18, 2016

I started researching trucks while still overseas. Greg was patient throughout all the e-mails back and forth asking about current incentives and pricing questions. Once I came in to test drive the truck Greg was super down to earth and let the process work naturally without being forceful about anything like purchase timelines. When there were a couple questions brought to Charlie's level he was quick with decisions and seemed eager to make sure I was happy. Overall the experience was better than I've had at any other dealership.

Trina

Mar 17, 2016

My salesman Chris Lefevre was very helpful,knowledgeable,and friendly. He went above and beyond to make sure we were comfortable while waiting for financing. He offered to go buy us dinner because I hadn't eaten. Casey the service manager was exceptional and Joy made finance a breeze! I bought exactly what I wanted and got an amazing deal! I love it! Thanks guys!

F150Macdaddy

Mar 17, 2016

The experience we had purchasing a new F150 Lariat at Kelly Ford of Melbourne was extremely enjoyable! Our sales consultant, Brandon Rice, was extremely professional, knowledgeable, and never made us feel pressured! As we finalized the purchase we continued to be met with the same high standard of courtesy by the finance director, Sandra Smith. We then received a warm welcome into the Kelly "family" from sales customer relations manager, Cheryl Shaton. This entire team were beyond measure in their kindness, respect, and sincerity for our satisfaction.

andysegal

Mar 16, 2016

My experience with Kelly Ford, has been nothing but superb. Now, it may sound like I am being a bit over the top, but I am VERY much NOT! From competitive pricing that kept me at the low end of the spectrum, to fast, easy, dependable and courteous service; they treat you like a King or Queen at their dealership. They are true to their word that they will do whatever it takes to satisfy the customer. I made my own mistake in reading the quote. I was loud, obnoxious and rude, and after I realized MY error I apologized profusely, only to have them apologize to me even more (when it was unnecessary). They brushed off my performance like the professionals that they are and I couldn't be happier with everyone I encountered. I love my new car. They had to make concessions for me and delivered flawlessly. I am NOT an easy customer and they took care of my every wish. No need to ever look elsewhere to buy a Ford.

Bladeforce18

Mar 15, 2016

I have to say getting service that you expect is rare these days, at dealership especially is even harder to get that. I have to say time and time again Kelly Ford has done that and more. Several people not just one, have helped me. This dealership shows me again how things used to be and can still be with the right mentality. They help or tried to help me in so many ways, managers, service members and even the owner have all tried to ensure that my issue was taken care. They attempted every possible option to get me back up and running as soon as possible. Number one thing is they are women friendly the reason I say this is at Palm Bay Ford I was treated like crap as woman. Condescending and basically thinking they are better than me and I shouldnt even be there. That is why I went to Kelly Ford and continue to go back its amazing how equally they treat everyone, doesnt matter race or gender they just care about getting the customer happy from what I have seen. I cant even explain how nice it is after a day of xxxx to receive that type of help. I recommend people to come here and to continue to come here.

granny

Mar 14, 2016

Everyone was extremely helpful. You didn't feel pressured to buy a car. Chris Lefevre was very polite and accomadating. All questions were answered by him in a professional manner. Vinny Amore is excellent at his job - knew it well-very professional. Sandy Smith also was excellent and patient (we filled out a form wrong 3 times). She had a great sense of humor and we felt comfortable with her. It was an overall good experience. I have been at other dealerships and I have always felt pressured and uncomfortable but I didn't feel that at Kelly Ford. D. Rocco

db803c

Mar 11, 2016

All I have to do is call Casey Tucker and tell him I'm ready to trade and what I'm thinking about getting, he does the rest. I bought my Third car from Casey and Kelly Ford. I always have excellent service.

ed

Mar 11, 2016

We are completely satisfied with the way Phil and John Allgood helped when we visited Kelly Ford on Feb. 5 , 2016. Phil was with another customer so he introduced us to John. John did a great job, as a salesman he was very professional but made us feel comfortable. We never felt any pressure to buy at anytime. He answered all our guestions and even ones we hadn't thought about. It was late when we arrived, but he stayed right with us to the VERY END! I'm not sure but I think it was 9:30pm when we left. John gave us his cell no. If we had any trouble, and also directed us to I -95. We felt like he cared about making sure we were satisfied, not just selling a car. THANK YOU JOHN!! YES we would go back to Kelly Ford and will tell others about them. They are not just a team, they seem more like a family ?? Sandra Smith also stayed late to help us finish up the sale and was great to work with. She also explained everything to us and made the transaction go very smoothly. Thank you also Sandy. You help make up a great group of people at Kelly Ford. The next day we came back and Dan ,in service, took care of having the Xzilon put on the car and then Cheryl Shaton met with us and completely went over the computer part of the Edge . Thank you for all your patience ?? Ifanyone needs help with their computer Cheryl is the one to go to, if she can make me understand she must be GOOD ! A BIG THANK YOU TO ALL !

Hacker 1

Mar 11, 2016

Spent number of months looking at new vehicles and visiting dealerships before purchasing a new Edge from Kelly Ford. Always felt welcome and no pressure to rush a decision. Kelly's won because of the courtesy and patience Phil Pettus displayed. His knowledge of the vehicle and efforts to assist me are greatly appreciated. Sandra Smith was super and quick with the financial side and Cheryl Shaton was terrific in helping Mary and I understand the features and options on this vehicle. Phil in Number One in my book, highly recommend him.

NewFordOwner

Mar 10, 2016

After many months of research, I decided that a 2016 Ford Escape was the next vehicle for me. I searched online and found my way to Kelly Ford. I had the option of buying from 2 Ford dealerships that were closer but no one could come close to the price that Kelly Ford was offering. I arranged as much as I could with Jocelynn before coming up and meeting with Frank for a test drive. Everyone I dealt with that extremely professional and it was a fantastic car buying experience! I would highly recommend the Kelly Ford team!

pb2014

Mar 8, 2016

I Purchased a used 2015 ford expedition.Charlie and Phil were particulary professional but at the same time friendly knowledgeable and helpful.I dealt more often with Phil who went out of his way to make sure that i got exactly what i wanted. I also want to thank Sandy for her kindness and Cheryl for her patience.What a great team. Thank you to All of you.

Tony

Mar 8, 2016

Frank is real. I had a very pleasant experience here and would come back when I need another vehicle. I would also recommend them to my friends.

MaryMc

Mar 2, 2016

I bought a 2014 Fusion Hybrid. It was in excellent condition except the previous owner smoked. Reggie and Charlie provided excellent service to remove the odor. It took a few times but they did not give up on me after the sale. The service department has been great too. It has been a pleasure working with Reggie. He returns calls promptly and works hard to resolve any issues. I would recommend Kelly Ford to everyone. I have full intentions of buying my next car through them.

cartersurv

Mar 2, 2016

I stopped in just looking to narrow down vehicle options. I ended up finding the perfect vehicle and was able to get a fair price. With the friendliness of the Brandon who I worked with it was very simple to sit down and discuss what we could work out and make a deal. It was very difficult giving up my old truck, but I felt that I was given straight forward answers and bought a new one at a reasonable price. I will definitely be stopping here first for our next purchase and would recommend to all.

Sandra Sterling

Mar 1, 2016

When I called about a used car the sales manager was very friendly and patient with me, even though I arrived much later than planned. Even though my salesman was tied up with a customer, they made sure someone was there to start the process of my purchase. So everything went fast and smooth.

dceruti

Feb 29, 2016

I can give the overall star rating a 4.5 - StarInitially getting into the dealership is really easy. They have an internet sales division which greets you by email. The dealership has the car you want to see, you visit the to test drive the car, you test drive the car. All no hassle and very professional. The team supports one another to make sure your needs are met.4 - StarI decided I liked the car and will purchase it. We agreed on a price and they send you back to finance to complete your sale. This part is to give you about $6k in additional options. I made a mistake and caught it too late. My fault, but finance gave me another solution to correct it and hopefully that will solve my problem at a later date. 3 - StarAfter having my vehicle for a week I started to smell cigarette smoke. (Enterprise Rental Car). I asked them to help me schedule a date to come back for them to get the smell removed. They didn't. I will need to contact them again to see when that is. I have a slow leak in one of the tires which they could have caught and fixed prior to selling. They might fix all of this but the point of purchasing a car from a Certified Dealership is to have it working right before it's sold and not to inconvenience the customer by bringing the car back multiple times to have things done that should have been done prior to selling. They did not have a second key for the car so I brought it back to have one made and programmed.All in all it averages about a 4 star. I really did enjoy my experience from the sales team. however once you are out the door, out of site and out of mind. I will need to contact the person who sold me the vehicle to schedule the scent team to get rid of the cigarette smoke.

feathered3

Feb 29, 2016

We have to say from our first visit and meeting with our sales person Faith Konyha we were 100% satisfied in every aspect . She took the time needed to explain the entire process, made sure that the vehicle was properly prepared, was thorough in every aspect of the sale. We feel she went above and beyond for our comfort and satisfaction and I will highly recommend her and Kelly Ford to anyone I know looking for a new or used car in the future.

Dennis

Feb 28, 2016

I was greeted by Greg and he had a car waiting for me with my preferred options.Sales process and business area was straightforward and professional.Thank you Greg , Charlie, Carlos and Cheryl. Great team- you got it all done in one visit . Dennis T.

baw415

Feb 26, 2016

I hate the usual process of looking at cars and leasing or buying. This dealership did not pressure. They openly discussed inventory, leasing vs purchase, price, services offered and were very professional. Jerry Butler answered all my questions or got me appropriate information immediately. He was very professional in all ways and I felt comfortabe trusting him. I will refer my friends go to Kelly Ford and ask for Jerry Butler. Sandra Smith handled all the paper work for me and was very knowledgeable and professional She explained all the terms and options for additional warranties, road side service, etc. She knew what she was doing. After all that Cheryl Shaton provided all the training I needed at the time. She and her assistant are available to me at all times for additional instruction. Cheryl said she would be calling me to set a time when she would give me more training info. She encouraged me to use as many options as I was comfortable using to become more familiar and read some of the Ford manuals. She is a wealth of information, has the ability to share that information in a very clear and concise manner. Very professional. Leasing this car from this Dealership was a very comfortable experience. I feel very confident that the car will be serviced in a very professional manner. I will be recommending Kelly Ford, and Jerry Butler.

Jennifer

Feb 26, 2016

Jerry helped me with my purchase of a new Ford Fusion. Jerry was very professional and very helpful. Jerry was not pushy and got me into an awesome car! I would recommend him to everyone! Carlos in financing got me an amazing deal even though my credit was not perfect. If you are looking for a great deal and hassle free car buying experience go visit Kelly Ford and ask for Jerry Butler for your salesperson and Carlos Arciniegas for your financing.

Ryan pill

Feb 25, 2016

I will referrer all my friends and family to Kelly Ford and Austin Van Kirk for the amazing job they did and keep up the great work.

Kim C

Feb 23, 2016

I went to Kelly Ford thinking I couldn't get a car with my specific needs as far as pricing and payments go, Richard Stewart was absolutely amazing!!! He got me into a beautiful car with payments I could afford, I am absolutely in love with my car, and when it comes time for another car, I will definitely be going there again!!

Lanza

Feb 23, 2016

Thank you for your help with buying a car for our son! thank you for helping to surprise him as well and helping to get everything together. You guys were upfront about any information given and allowed me to have the car checked out by my own mechanic to help me feel at ease with the car i was buying. Thank you again and we look forward to finding me a car soon!

Erica61783

Feb 22, 2016

This is the third vehicle I have purchased from Phil Pettus. He is amazing at always finding the right vehicle for my family. My husband and I just purchased a 2016 Ford Explorer and we love it. I would recommend everyone to stop by Kelly Ford and seeing Phil for any vehicle purchase they may b planning.

Joan

Feb 22, 2016

Excellent in helping purchase a 2015 Nissan Altima. Your smile and patience were great factors in coordination with the color and style of the vehicle. Thank You for your service

Jigsaw

Feb 20, 2016

Our purchasing experience was outstanding, however, a hiccup was encountered which made the experience more time consuming. Mr Paquet provided us with details on the car we selected to test drive and explained the new technology and safety features. He explained these features in depth and was able to answer our many questions. This information made it possible to determine what features we wanted in our new car. He was determined to ensure that all details were provided to our satisfaction. Mr Amore worked steadily to obtain the car with desired features, including color and interior, that we wanted in the vehicle. Ms Smith explained in detail the financing and warranty and answered follow-up questions with a smile. Ms Shaton provided at least an hour presentation further explaining features and setting them to our specifications. We couldn't ask for more courteous service from all. The one hiccup was Corporate's institution of an on-line DD-214 verification that no one in the dealership had experienced previously. Mr Paquet took it upon himself to obtain instructions so we could complete the process directly on-line and is now the EXPERT on this application for future transactions at this dealership.

Mhen321

Feb 20, 2016

This was my first vehicle that I bought from a major dealership, and they made it a breeze to get through! Thank you so much! Go see Faith there! She is amazing and she will take care of you.

Deb

Feb 19, 2016

When the salesman, Buz, asked if we were interested in any particular vehicle, Jokingly, I pointed to the red Mustang. Went back the next day with our trade-in and bought it. That's a first. Everyone we came in contact with at Kelly Ford were helpful and friendly. We will continue to go there for our service. Would buy from again.

eddienew

Feb 19, 2016

Rob Saslow and Austin Van Kirk are two of the best sales individuals to deal with at Kelly Ford. Rob knew what I wanted and had my truck in and sold in minutes. If you are looking for a great vehicle with great customer service go see these two!!!!

Beachbum

Feb 18, 2016

I never really thought of buying a car from Kelly Ford but when I decided I wanted a convertible, I researched various cars and narrowed it down to either a Mustang or Camero. I was driving down US 1 one day and saw a Mustang convertible on the lot and having a little time to kill, I decided to take a look. Buzz Simon was the first to greet me, shook my hand and asked me what I was looking for. I explained I was in the beginning stages of looking for a convertible, had it narrowed to the Mustang or Camaro but didn't have enough information to make a determination. I also said I wasn't in any hurry to buy and without hesitation he said "let's take a look". Then he said "let's take it for a ride". As I test drove the car, we had a great conversation about the car, our lives and come to find out, we grew up not far from each one another in the Carolinas. Not once did he say what can we do to make this happen that day. He knew I was only looking and he accepted it. When we were finished, we shook hands and off I went. A couple weeks later, my wife and I went looking and we went to several dealers with the notion we were only looking but the pressure to buy was high. We had a very bad experience when we bought our last car and we were "ganged " up on by 2 different salesmen and a manager. Big mistake. As we stopped at Kelly Ford, a salesman approached us and we told him I wanted to see Buzz and without thinking he found him and sent him our way. We still were not fully committed to the Mustang but was leaning pretty hard. Buzz treated my wife with the same courtesy as he did with me and by the time we were finished the only thing we needed to decide on was if we were going to finance through the dealer or outside and also if we were going to trade our current vehicle. Again there was no pressure to buy. At that point I just wanted to know the out the door price. We went inside, sat down and he did his thing. When he gave us the cost, we still wanted some time to think but he went to get his manager. My wife and I looked at each other and said here comes the pressure. When Charlie sat down he heard our plans and all he wanted was to give us more information, mostly what he would give us for our trade. He came back with quite a bit more than I was expecting so he had my attention. We talked some more mainly personal stuff but we were still undecided about trading or financing. He was okay with it and said he would hold the car until Monday (we were there on Saturday) for us to make a decision. I didn't put a dime down on it so I wasn't out anything. By Monday we made our decision and I called him to say I was bring my car and a check. Arrived there late Monday afternoon, filled out the paperwork and off I went. I had to ask if I could buy the extended warranty. Carlos, closer, showed me several plans and was very informative about the differences between them. He recommended a couple but left the decision to me. The whole process took just about an hour (would have been quicker but I like to talk). As I was driving out, it hit me as to how easy that was. I've bought many cars in my lifetime and had some good experiences but many bad. This one was, in my opinion top 2 or 3. Now we see about the service. If it is what it was like to buy the Stang, then I will be back.I will say this, if I'm ever looking for another car in the Brevard area, I know 2 other Ford dealers, 2 Chevrolet, a Chrysler and Mazda dealer I will not go to.

Beachteen1

Feb 16, 2016

It was quick easy and they tried to help us get a good price. Very nice people! And the lady Cheryl was very nice and helpful with my new Ford Escape and showed me everything I needed to know. Thank you!!

Escaped

Feb 14, 2016

IF anyone knows the feeling, visiting a dentist is usually preferable to be car shopping! Entering Kelly Ford I was hesitant about it because I simply felt/thought we were entering 'just another dealer, just like in Orlando' however, I was completely wrong! My wife was holding her breath because she knows me so well. I don't like being greeted OUTSIDE by a crowd of sales people. Later, I learned why they're there, so at least my question is answered. Our sales consultant is Marc Camelleri, and both my wife and I are glad we met Marc. What a nice fellow, polite, and respectful. We had visited to see the new 2016 Escapes (I already drive a 2014 model) for my wife, Mary Ann. She was well aware of what she wanted, thanks to the internet, and Marc brought the exact vehicle to us for her inspection. We had had an idea of the price plus we had a trade-in, a 2010 Mercury Milan. Needless to say we miss Mercury, but are happy with our Ford selections! Agreeing we wanted this vehicle, Marc led us to his desk and we spoke about the price and then the trade-in. Marc secured the best price he could for our Mercury but I admit that it was me who was hesitant.It was a fair offer but I wanted a little more. It's then that we met Charlie Algieri-McCarthy, the sales manager, and we talked about the trade. I gave my thoughts, he actually listened and decided to see the trade himself. He came back a short time later and we had reached an agreement. Not receiving exactly what I hoped for, but certainly a more than fair offer. From the moment we sat down with Marc I noticed how just about everyone got along well, seeming just like a true team! 'Charlie' and I discussed more and he provided me his card and told me if I needed help to just call and/or ask for him.Next, it was our turn to meet with the Finance Director, Carlos Arciniegas, a nice man who took us step by step through the whole process. Another very pleasant person who seemed to want to make us as happy as could be. Believe me, we were! Thank goodness for a great credit rating which makes everything so much nicer and easier! Having completed all the paperwork, (about 5 to 7 hundred trees!) it was time to meet with Cheryl, our new vehicle orientation instructor/consultant. And, another very pleasant, very nice young lady who takes her position seriously. Even though we already owned a 2014 Escape there are a lot of new details, 'toys' in the 2016 model. Cheryl answered all of our questions and even offered to assist me with my 2014, if I had questions. By the end of the presentation I was ready to take full credit for stopping at Kelly Ford, but Mary Ann knew better and let me know it!We now believe that if anyone is searching for a vehicle, new or even used, they'd be making a mistake if they didn't at least stop by Kelly Ford to view what they have. *NO, I was NOT compensated to write this admission of mine, that our trip to Kelly was so great, I'd be willing to start shopping for the next vehicle!Thank you, Marc, Charlie, Carlos, and Cheryl for your honesty, politeness, and most of all, your genuine nice treatment you provided us so, thank you!

The Armstrongs

Feb 13, 2016

Trying to find a vehicle that can accommodate 2 walkers, sometimes a wheel chair and easy to get in and out for my husbands elderly parents was not an easy task... We contacted Phil Pettus , telling him what we needed and he immediately had a vehicle for us to view. It was a perfect fit and exactly what we were wanting..We are very Happy with our purchase and can't thank Phil enough for helping us find an appropriate vehicle for our parents special needs.

KimmieB

Feb 10, 2016

Rob Saslow, Charlie Algieri-McCarthy and Sandra Smith are the most amazing people to work with. Thank you all so very much for working so hard and getting me in this Brand New Ford Escape. They all went above and beyond to make this work for me. I am truly grateful for the experience and the amount of money I got for my trade in. You 3 ROCK! Thank you all for making me feel like a family at Kelly Ford. I will be sending anyone and everyone that needs a new or pre owned to Kelly Ford so they also can experience this Awesome dealership and the 3 Amazing people I worked with. Keep up the AMAZING job you all do!

Lees joy

Feb 10, 2016

from the moment that I walked in and previewed the car I wanted to lease there was no stress and a lot of knowledge of the vehicle from Rob Saslow and his team. The negotiations and financing was very accurate and no hassles. A new car orientation with Cheryl was exceptional. The experience well deserves five stars .

colmar

Feb 10, 2016

My wife and I are delighted with our new Fusion. Normally, I can't get my wife to go car shopping because of aggressive sales staff you usually have to deal with. This dealership was not like that at all. My salesman, Phil Pettus, was very professional, easy going, knowledgeable, and best of all he has a lot of patience. He answered all my questions showed me a lot of cars with many different options and never once pressured me to buy. Thanks Phil and Kelly Ford.

Colleen09

Feb 5, 2016

The level of service at Kelly Ford is in one word "Awesome". My husband and I have been repeat customers at Kelly Ford since my first Ford F-150, my two 4 door F150's and my two Mustangs. My husband visited the dealership with someone looking for a car. There was a fantastic Mustang 2009 that was there for less than 3 days and he knew I would love it. He called me and we were back that evening and I was not even thinking about a newer car. Our sales representative Chris Lefevre was fantastic. He went on two test drives with us, answered all our questions and was courteous, personable, not pushy, found out all we needed to know and followed through from the night of the sale to the next day when financing and car needs were attended to. He was by far part of a great team of representatives from start to finish. Again, Love love Kelly Ford for the service and quality of cars that they have.

Joe PT

Feb 5, 2016

Right from the first contact I had, after looking at inventory on-line, the experience with Kelly Ford was amazing. I spoke to Casandra on the phone and decided to come in for a test drive. At the dealership, when we mentioned her name, employees immediately had her come to meet me (polite and courteous)! She introduced us to Greg Kroupa who took time to explain the vehicle in great detail with no pressure talk. He was honest, clear and fair (even carefully inspected the vehicle before the final sale and had a "few issues" taken care of). Richard Stewart who completed all the paperwork took extra care with details to help me finalize everything. I will be back to Kelly Ford for future vehicles because of this experience! Yes, as Greg stated, "we're like a family here". Thank you!Joe

mutley

Feb 5, 2016

Reggie Morton was by far one of the most professional people I have dealt with. He was knowledgeable, courteous, and very helpful. He was not pushy - showed me what I wanted to see - took me on a demo that was remarkable. Followed up after deal. Mike Casey actually sealed the deal by giving me what I wanted for a trade in. Overall a very professional organization.

Kuehn, carl

Feb 4, 2016

Knowledgeable, courteous, experienced and listened to my needs. Deal took no time at all. Spent time after the sale explaining.all necessary details on options and car operationbest experience ever. They have a customer for life

Gary/mary

Feb 4, 2016

We have purchased 3 cars at Kelly ford since moving to Florida. We have always been happy with them. Jerry Butler and Mike Casey were very helpful . Curtis, the tech guy, was so helpful in teaching us to use all the new technology ...we are not very computer savvy . He has a very nice way of making you feel comfortable with it,very nice young man. See you again n 3 years. thanks.

Cagy

Feb 3, 2016

Everyone very helpful, answered all my questions and, best of No high pressure all, no surprise fees at closing. No delays in service, and service was completed on time. No high pressure sales pitch.

fusiongal

Feb 2, 2016

Casey Tucker was an awesome sales consultant . I advise anyone who's considering purchasing a car from him just VISIT him at the dealership. Don't think twice about it!. Very knowledgeable, patient, and honest. Feels like you're buying from Family. This is my second vehicle that I bought from him and won't be my last. Cheryl spent an hour with me my new Fusion. What a prefect team and Kelly Ford is lucky to have them as an employee. Thank you Casey, Cheryl, Vinny, Mike, Jim, and Carlos. TOP NOTCH dealership and sales team.

M&m1967

Feb 2, 2016

Harold and Susan where very helpful, respectful, and knowledgeable. We had a very fun time with each of them. And my mother is going to return in a year and a half to lease another car from Harold. And I would also like to mention Curtis while I didn't spend a lot of time with him, the time I did spend was very pleasant and I learned a lot about all my cars gadgets through him. So thank you very much for allowing my mother and I to purchase a car from the three of them!!!!!

Ronit Meyers

Feb 2, 2016

I meet an amazing people and special Rob Saslow the sales Consultant. He was great my rate for him is five stars. Ronit meyers Thank you

sonnyt23

Jan 31, 2016

Best car dealership experience ever. The Kelly Ford team led by Chuck Cooper produced the quickest and most positive purchase transaction in my 30 years of buying cars. Chuck demonstrated extreme professionalism, courtesy and knowledge in crafting a transaction that my family was thrilled with. Jim Ahlquist provided the ratification of the deal in no nonsense fashion....which was much appreciated by this long-term buyer. Carlos Arciniegas went through the financial details without a pause and was friendly and courteous all the way through. These Kelly Ford employees deserve special recognition for a job well done. They listened to my needs and delivered exactly what we were after. If you want a great deal on a Ford without the nonsense ....go see Chuck and Jim!

IOSLVR - Amber & Ed Boerner

Jan 31, 2016

From the get go ... EVERYONE was on our side and wanted us in that Truck. We told them what we wanted to spend and they did it!!! What a deal!!!. THANKS Phil and Charlie!! Cheryl gave a very through run down of our new Sync system, which I never expected. THAT was a nice touch!! THANKS Cheryl!

Annie

Jan 30, 2016

Richard and Sandra where very friendly and efficient and did everything to make the visit and purchase of our Ford Focus very easy. All the staff that works at Kelly Ford where very friendly.

fear, ron at pat

Jan 30, 2016

Great working with the team at Kelly Ford. Everyone very courteous , knowledgeable and Helpful. All were very professional and easy to work with . Cheryl was a great asset and the vehicle features.

VanGo

Jan 30, 2016

Second time buyerAfter buying a truck first timeWent back to buy a vanPleased that I feel like both were really good deals for meFirst truck was a great purchase.Entire Sales team was friendly and courteous and fastI will be back for another, and another!!!!

Very satisfied customer

Jan 28, 2016

sales were friendly know the product could I could not be happier Rob was my salesman. Service can't be beat. I will go back also I tell my friends. Thanks Kelly's

Bill Parks

Jan 28, 2016

Salesperson Faith Konyha and Sales Manager Mike Casey were totally professional and helpful in securing my first Ford lease on a new Edge. It was truly refreshing to witness the dedication of these two and the positive attitude expressed by everyone at Kelly Ford. I can highly recommend Faith and Mike to anyone! Bill Parks

Marcus Peopolis

Jan 27, 2016

Both the Sales Person Greg Kroupa and Sandy Smith were both very personable. It really made the whole purchasing and delivery processes fun. That takes the "business tension" out of the arena and brings you into the Kelly Family. I have yet to be asked to the Kelly Family reunion. However I will go when invited.It was a completely different purchasing environment when compared to a Ford dealership that was closer to my home. They were morose and seemed like were pressured to "make the sale"Not so at Kelly! It is the start of a great adventure!

Eugene321

Jan 26, 2016

Rob spent a lot of time trying to find the f-150 that my wife and I really wanted. We wanted the ruby red paint the small Eco boost engine and black leather interior. We did not want a lot of the expensive options a lot of the trucks come with. This particular truck was hard to find. Rob also worked hard to give me as much for my trade in as he could. This was a very satisfying experience.

isaulvelez71

Jan 26, 2016

i was very satisfy with the people i deal with....and when i have to buy another vehicle i will go back to kellys ......thank you

binkl

Jan 25, 2016

With a auto salesperson I always was not sure the salesperson was really listing to me. Bob listens and attempts to understand my needs. He has now sold me 3 autos and I feel good about dealing with him and Kelly Ford Sales.

Frauenhofer1

Jan 25, 2016

Rob Saslow was our sales consultant. We could not ask for anyone better. Rob is very knowledgeable about the various models of Ford family of products. Price was fair and reasonable and we were treated with respect. I would recommend everyone talk with Rob if they are thinking about buying a automobile.GREAT SERVICE

JaiF150

Jan 25, 2016

I went to just look but Kelly Ford made me an offer on a new truck i couldn't turn down. Ron Orel was really nice and didn't pressure me. I'm already in love with my new F-150.Thanks again Ron! Jai

Mark Vest

Jan 25, 2016

Our recent purchase from Kelly Ford was a very positive one. This was our sixth vehicle purchased with Rob Saslow and he just keeps getting better every time. He was very knowledgeable about the Edge SUV we purchased and walked us thru every phase of the purchase. Rob made this a stress free purchase. Looking forward to our next purchase.

trish205

Jan 25, 2016

Easiest sale ever. Knowledgeable no hassle sales team. Called ahead on the vehicle I was interested in and purchased it 2 days later. Very happy

GirlFromVT

Jan 24, 2016

My mother bought a 2011 Fusion at Kelly Ford and was guided through the process by Charlie. He was as respectful and courteous as if she had purchased a new, top of the line vehicle. With her children out of state, he has been very supportive and keeps us in the loop on details. Along with Judy, they have helped her get the car in for maintenance visits and even had it delivered back to her. Any calls put into Charlie are promptly returned, no matter how small the concern. It has been wonderful to encounter such a kind car salesman and to know Kelly Ford isn't just about the numbers!

Michael E. Mitch

Jan 23, 2016

It was a pleasure buying our new truck. Kudos to Phil and Cheryl for making the event special and giving that personal touch. Because of the service and professionalism we will be back again.

lgfarias57

Jan 22, 2016

I enjoyed my truck buying experience with Kelly Ford. Rob Saslow was very helpful and did a great job presenting the vehicle and presenting the deal.

Saltgrl05

Jan 22, 2016

Sales staff was very friendly, patient, and helpful in getting me into the right car for my budget. Although, I wasn't happy with my previous Fusion's transmission breaking without any warning just outside of the warranty. I am happy with the new Fusion purchased.

shark50

Jan 22, 2016

I recently purchased a new 2015 Ford F-150 XLT with the 2.7 Eco-Boost engine. My salesman Rob Saslow made the buying experience painless and understood what I wanted to accomplish. Everyone I dealt with from sales to finance was kind, helpful, and professional. Just my take but if you are looking for a new truck, get the F-150 2.7, this truck rocks. Kelly Ford and Mr. Saslow get 5 stars from me.

wkincaid

Jan 22, 2016

Excellent service. Quick and painless. I was attended to in a quick and efficient manner. Thank you all for the good job. Again Thank you very much.

sparky7

Jan 21, 2016

Dealership has great service it was fast.Shuttle service was also fast getting me to where I needed to be. I also would use Rob Saslow again for my next purchase.

Eyeopr8r

Jan 21, 2016

I just bought a ford f150 king ranch edition from Kelly ford, with John Alligood being my salesman. It was my first experience at Kelly ford as well as at buying a ford. I have previously purchased lexus, infinity, Porsche, among others and I have never had a better, more transparent, more honest, more straight-forward, and haggle/hassle-free car buying experience than with John Alligood and Kelly Ford. John was exceptionally knowledgeable about his products, exceptionally honest and straight-forward, exceptionally pleasant polite and informative, and went out of his way to help gain the lowest price possible to make the deal happen. The entire process from sales with John to the business office and finalizing payment with Carlos couldn't have gone any more smoothly. I would definitely give them my highest rating and would recommend the dealership and those people mentioned to any prospective auto or truck buyer!

Fordguy

Jan 21, 2016

I have been doing business with Kelly Ford, Salesman Rob Saslow for a number of years. He is very knowledgeable, trustworthy, all in all a very nice person to have the honor of doing business with. Its for this reason I will continue to do business with Rob in the future has always treated me fair, has always answered all my questions, and was able to explain things to me that were unclear. The service department is excellent. Judy Daly, the service manager is a hard worker, and a great asset to the service department. She makes sure that all personnel provide customers with the highest standard possible. The service writers have always been helpful and very knowledgeable. I would just like to say that the whole organization of Kelly Ford is great. I will pass the word on to those who are looking for a place that strives in making your sales and service experience a pleasant one.

Curatola Properties Inc.

Jan 20, 2016

All I can say is that Frank Saladino is an amazing person. He is the most knowledgeable person I know when it comes to cars. If you are going to purchase a ford, you have to go see him. You will not be disappointed.

MaryM

Jan 20, 2016

This is the second car our family has purchased from Kelly Ford. Each time it has been a low stress hassle free experience. Everyone we encountered was friendly and great to work with. Chuck Cooper made this sales experience exactly what we were expecting from Kelly Ford, a great one! Sandra Smith was super helpful with selecting the right warranty/maintenance options for us! The whole process was one of the smoothest car buying experiences we have had in Florida. We will definitely be back for our next car.

Michelle28

Jan 20, 2016

I purchased a Focus from Vinny two years ago and made sure to ask for him again this time. He, Chuck, and Jim took their time to help me pick out the perfect Ford on my limited, grad-school budget. Thank you all!

Rio423

Jan 19, 2016

On Jan. 15, 2016 i leased a new 2016 fusion from Kelly Ford. I must say I was very pleased with the service there. They really worked with me to get me to a payment that was right for both parties and I believe that's what sold me. All of the managers were really helpful along with Richard Stewart who really went to work for me. I appreciate that greatly and would definitely recommend others to Kelly Ford.

Royskjr

Jan 19, 2016

Sales person Faith Konyha was very helpful and not " pushy ". Finance Director Sandra Smith worked with me trading in two vehicles for one. All the personnel I had contact with were very helpful and friendly. They are Military Veteran friendly.

JRSF250

Jan 17, 2016

Phil Pettus is the man you want to see about your next car or truck...and the next.A true professional, Phil listens to what you want...completely opposite from what we're all used to. No pressure to buy, no condescending behavior or comments...bottom line: no BS.We very much appreciated Phil working with us to help us get exactly the truck WE wanted...at the price we were expecting.Thanks so much for your assistance, Phil...and thanks so much for helping to reassure us that car buying does not have to be a hassle.Additionally, when it was time to close the deal and complete the financing, Carlos helped us find the best option at the best possible rate. Friendly and efficient, Carlos only helped revive our confidence in car dealership.Kelly Ford will likely have a Customer for life...thanks again!

Karenwahl

Jan 17, 2016

Relaxed, low key approach with knowledge of the product made it a pleasure to purchase a new truck. Enough inventory to be able to find the exact truck we wanted to buy and a willingness to give a great purchase price. Austin was a real pleasure to work with as well as the support staff assisting in the complete purchase. Their wasn't one person that wasn't friendly and helpful. They answered every question that was asked and showed us how to set up and work the dash features. If service is as good as the sales personnel, I will be in heaven.

bamberger,jeanann

Jan 17, 2016

I took my 2013 F150 in for a service and just decided to look at the 2015 F150 and Marc Camelleri help me out so much answering my question on the truck ,and so then I had to take a test drive It was awesome , Marc answer all my question I guess the right way and I ended up trading in my other truck and buying the new one ,And Cheryl Shaton was amazing help me get to know all the buttons in my new truck and helped mu set up my Sirus radio and and all the other things I did not know about the new truck.

NoName317

Jan 16, 2016

Thank you for the great customer service to get me into my new car. Thank you and Sandy for all your hard work getting me into my first new car. Thank you again and will recommend Kelly Ford to my friends. Thank you, Dawn

DeAnn

Jan 14, 2016

No pressure, extremely knowledgeable, friendly and accommodating. Faith Konyha is who you want to work with as she guided us through everything and helps the stress of buying a truck NOT STRESSFUL at all. (Marc was also very helpful-thanks) A ++ Ford Kelly!!

jennelljones

Jan 14, 2016

I spent 2 weeks going to at least a dozen other dealerships including another Ford dealership in the area before coming to Kelly Ford. No dealership I visited in the Palm Bay and Melbourne area could put me in another vehicle with my trade. I went back to Kelly Ford where I bought the car I was trying to trade in hopes of working a deal but not having much faith. I had been treated very poorly by every other dealership. Either they put down my trade, put down my financial situation or told me to come back another day they were busy. I felt like a second rate person until I walked into Kelly Ford and asked for Casey Tucker whom the receptionist answering my call from earlier recommended for my situation when I said I needed a sale's associate who was the best at working impossible deals in unique situations. You see I bought a beautiful car a year earlier and well it was used and a complete lemon on the inside. I could not afford to keep fixing everything wrong with it so I wanted to trade for something more reliable but was skeptical since Kelly Ford is where I got it. What a pleasant surprise. Not only did Kelly Ford redeem themselves in my eyes but they made me feel like royalty. Kelly Ford staff bent over backards to make up for what happened a year earlier. I was able to purchase a brand new 2015 car. Never did I feel not worthy of a new vehicle or like I was asking for too much. I felt like a respected individual. They tried to work as close to what I could afford as a monthly payment while knowing I had to pay off current loan on the used vehicle I bought there a year earlier. They were able to do what no other dealership could - pay off my trade and get me in a new vehicle. Amazing! And it was all because of Casey Tucker listening to me and treating me with respect. It wasn't easy to make it work but Casey Tucker would not stop until I had a vehicle. I know sacrifices had to be made by those on Kelly Ford's end to make it happen. I was not an easy situation. Mike Casey a sales manager worked with Casey Tucker to ensure the deal happened.Their sensitivity and caring attitude is what got me in a vehicle. I know it was one of the hardest sales and I know they made sacrifices. They went above and beyond their job description. They have gained a customer for life. I will never shop anywhere else for a vehicle. They did not have to do what they did. Selling a used vehicle which ended up having expensive issues is not their fault when I purchased it as is no warranty. I could never say enough good about Casey Tucker and the management staff who helped get me in a reliable vehicle something no other dealership in the area could or would do. I may only be one customer but I have a big mouth and when someone does something right by me I tell anyone who will listen. Why? Because it is so rare anyone nowdays does the right thing or helps someone so I make sure when that happens I tell everyone I know or run into. And one other surprise after I bought the car not only did it have a full tank of gas (which has never been done for me) but they had a customer service specialist spend about 30 minutes showing me how to use all the options and familiarize me with the vehicle. Thank you Kelly Ford and shame on the other dealerships who refused to work with me. They lost an honest responsible buyer to a lifetime of sales with Kelly Ford and hopefully with Casey Tucker as well as 2 future sales by my parents needing to replace their 2 vehicles now and being there with me through the process and seeing the other dealerships compared to Kelly Ford. Casey is not a salesman he's a man who does his job while keeping his integrity and respecting his customer.

Lisa L

Jan 13, 2016

I'm loving my new car! What a great experience I had at Kelly Ford! Everyone I dealt with went above and beyond to make it a pleasant experience! Ron, Charlie and Sandy all treated me respectfully and with a smile on their faces! Thanks so much!

totaltruck1024

Jan 13, 2016

Limited time to find and buy a used truck, the Sales Rep-Marc Camelleri was so courteous and efficient in helping us find a truck we had seen on the internet. We check it over and went for a test drive, but the best part we did not feel pressured into to buying, He allowed us to maul it over and brought his mgr. Vinny Amore who help us with getting the finance straighten out being we were waiting on an insurance check. We really found this experience to actually be enjoyable.

TylerB

Jan 12, 2016

I've given Kelly Ford a 5 Star Review because it was the best experience I could have ever had getting my first financed car. Tristan, Vinny, and others were the most helpful and gracious hosts, showing me a variety of cars to chose from, and eventually finding me the perfect match while getting me the best deal. Whether at the dealership or not, Tristan provided the best customer service I could have asked for from the moment I stepped onto the lot; answering questions over phone and keeping me well informed of my several options. I thank him for trying to get me the newer Ford Focus, and doing all he can to get the price within my budget, and although I bought the Mercury Montego, if I could have afforded it, I would have happily bought the Focus from him. I also want to specially thank Carlos for getting me a warranty that fit my budget, when I was concerned I would'nt be able to afford it.

newfusion2016

Jan 11, 2016

Easiest car purchase I've ever experienced. Bought my 2016 Ford Fusion from Chuck Cooper two weeks ago and this is one sweet ride! Love the car as much as I love this place! Chuck made everything easy. He showed me the ins and outs of the vehicle (my last Ford was a 2008 and there is so much more in this one!) and although I was worried about financing the team was able to get me approved in less than an hour. I drove home the same day in my Fusion. As a cherry on the top, Chuck called last week to make sure everything was going smoothly and was able to answer a question I had. Very impressed with this place and Chuck's customer service.Thank you!Anthony

jrc2308

Jan 9, 2016

This was my first purchase from a dealership and I was happy with my experience! I have always heard that people at dealerships were swindlers After my experience with Richard, I can contently say that is not the case! I couldn't say that it was a stress free experience due to the fact that this was the first time buying from a dealer, but Richard did his best to make me feel at home and reduce the stress of buying a car. I would definitely recommend him as someone I could trust to put me in a car that I am happy with.

Jason

Jan 8, 2016

BIG thanks to Phil and Charlie for helping me buy a 2014 Nissan Altima. Phil found the car and worked the deal informing me of all the details through each step of the process. There was no pressure and each of my terms were met. They helped me get into a newer ride with shaky credit and zero down. Kelly Ford is one of few dealers that I have dealt with that is completely transparent. I have bought two cars from them and encourage any one to come to the lot who is looking for a new/newer car. Phil and Charlie will take great care of you. I will be back for my next purchase.

Ryan F

Jan 7, 2016

This was my 2nd Ford purchase in the last 2 years. First time purchasing from Kelly Ford. They made the purchase of my F-150 very smooth and pain less. Chuck Cooper went above and beyond by ensuring that I was happy with my purchase. He treated me with great respect and was honest and personable throughout the buying process. He also made himself available post purchase for any questions. I was also pleased with the service I received from Carlos Arciniegas in the Finance Department. He made sure that I understood all terms and I was happy with my purchase. I would recommend Kelly Ford to others in the market for a great vehicle at a fair price.

Linda E

Jan 6, 2016

Phil Pettus made the whole experience very pleasant and has been so helpful even days after the sale. Knowing that he , Cheryl and their team are there for me and my concerns even after the sale.. Buying a new car can be scary but they made it fun. I will certainly send all my friends to Kelly Ford, They were all so nice and helpful ...looking forward to doing business again in the future.

Valley

Jan 6, 2016

Josh Leggee handled the purchase of my truck in an efficient and professional way. This is a quiet running XLT 150 and with plenty of power.. N D McMillan

Croulo

Jan 6, 2016

I've bought many cars from Kelly Ford, with each visit the experience gets better. Reggie was not pushy and listened to or families needs. We left with the truck we wanted and the payment we needed!

FusionLady

Jan 6, 2016

I came into the dealership with my neighbor who purchased 2 vehicles from Phil. I was thinking he was stopping for himself. I was not intending on purchasing a Ford. I was looking at the Lincoln, Jaguar, and Infiniti. Phil took us out to the Fusions and found a Bronze Fire Titanium. I love the color and all the features it had. The color resembles the color of my neighbors Explorer which I liked. I ended up purchasing that Fusion and Kelly Ford even added Navigation for me. They also arranged to have my windows tinted and Billy, their recommended tint guy came to my house and did the tint on my windows. It looks so great. I am a very happy customer and will highly recommend Phil and Kelly Ford.

hknipper

Jan 5, 2016

A couple of years ago, I purchased a used Ford Escape from Kelly Ford with John Alligood as my sales rep. When I wanted a new F150, I came straight back to Kelly Ford and asked for John Alligood. Upon finding the new F150 that I liked with the assistance of John, we proceeded to make the deal. John was very professional, knowledgable and not pushy. Also, Cheryl Shaton was very helpful with the technical aspects of Sync and the new features on the truck. I would highly recommend Kelly Ford and John Alligood if you are looking for a good used vehicle or a new F150.

cmk87

Jan 4, 2016

I Recommend Ron Orel for your sales guy. Very friendly and works for you to get you want you want. In and out the same day.

Duffy,Joann

Jan 4, 2016

We have been going to Kelly Ford for many years. In fact we live in Vero Beach but I drive all the way to Melbourne to get the job done and done right! We have all of our service at Kelly. This is the third car we have purchased at Kelly Ford. Casey Tucker was our sales person and he answered all our questions, he was very thorough and courteous. Carlos Arciniegas handled the financing and warrenty details and Mike Casey closed. Great team work!I must add that most follow up phone calls were not returned. Now that the holidays are over, let's finish the job.Charles Murphy and Joann Duffy

mcm

Jan 4, 2016

We bought a "certified" used 2015. Had it 3 weeks and will be taking it in for the 5th time for the same issue! Definitely should not have been sold to us. After the sale is done, so is the customer service! Did not get what we paid for

Seahaze

Jan 3, 2016

A very friendly and knowledgeable staff made me feel very comfortable purchasing my first car at Kelly Ford. Ron in particular did a great job walking me through the process.

ExpeditionOwner

Jan 3, 2016

We contacted the dealer with some basic questions about an Internet ad for a selected vehicle. All were answered quickly and accurately. The car was ready and in place for a test drive. The sales process went well. Total time was about an hour to close the sale and 3 hours the next day for delivery through financing. We had to leave as the 2 year old had enough on the first day! And I never make a sale purchase like this without deciding overnight.This is the 2nd vehicle we bought from Kelly Ford since 2005. This experience was even better than the first. I recommend them for a painless process with no surprises. The final sale order was in line with the written agreed to price.I especially would call out Greg and Charlie for being honest and straightforward. The appraisal and explanation of the car features/operation was fast and efficient.

Cruz

Jan 2, 2016

Gregg Kroupa and Josh were very accommodating and helped me with any issues way and beyond just my auto deal. Actually felt could get better deal and the manager allowed an adjustment.

jiniii

Jan 1, 2016

Wife was involved in serious accident which totaled our 2014 Fusion. Started doing dealer research and car pricing shortly after the accident. Insurance settled and thank God we bought gap coverage as we were still upside down in loan. Saw ratings for Kelly Ford and found car online with price we liked. Came in and were greeted by sales manager Michael. He introduced us to Michael Sullivan. From there it got better. Michael was friendly, not pushy and we new we were in good hands. Showed him the car we were interested in and he pulled it up front for a test drive. After the test drive we sat down at the bargaining table, told him what payment we wanted and terms. No back and forth tactics. Met our terms with exact payment we wanted. Sat down with Carlos, signed all the paperwork and it was done. Came in at 2:30, drove away at 5:30 with a new car and a 50" TV in the back. The VP Chris Saraceno greeted us several times. Very nice guy, not a stuffed shirt. Thanked us for our business and was very sincere. This dealership deserves to be rated where they are at the top of the list. Will we come back, definitely! Will we recommend it to others, of course!

Satisfied customer

Jan 1, 2016

This was my first service experience at Kelly Ford, having just purchased a used F-150 elsewhere. They handled both my routine maintenance and an unusual Body Shop request that I had regarding exterior trim. Judy in Service was friendly, polite and professional. They started the work as soon as I arrived and it was completed very quickly. Charles in the Body Shop went above and beyond the normal scope of work and REALLY helped me out To say that I am 100% satisfied with Kelly Ford would be an understatement! I never write reviews....................but this type service should be noted and applauded, so THANKS!!

Satisfied customer

Dec 31, 2015

Great staff at kelly ford judy daly always helpful and knows what she is doing always keeps her promises will never go anywhere else will buy all future vehicles there

Troy

Dec 31, 2015

Kelly Ford provided a lot of help for looking for a vehicle for me. I am strongly recommend to find a car here in Kelly Ford.

truckgurl1

Dec 31, 2015

Stopped in for a quick Oil Change and quick is what I got ,Judy and Traci were very helpful ,In and out is what I look for .. Thanks Again ,see you next Oil Change

beautifuldisaster

Dec 31, 2015

I go to Kelly Ford for all my service needs. They are always quick and friendly. One of my visits I was running late to work and their customer relations manager Maria gave me a ride to Palm Bay. My adviser Judy always keeps me informed

DieselF350

Dec 31, 2015

Had my 05 diesel in for service must say best service I've ever had they point out everything and is very straight forward about my vehicles needs and future maintenance needed all repairs and maint done only have to go once if you own a diesel you know you never have to go back once to most dealers best diesel techs in town !!!! And thanks to the service advisors for great teamwork and be a hardworking team !! Highly recommend Kelly ford

FusionFan

Dec 31, 2015

Was on my way to the airport to pick up a friend coming to visit and had a low tire pressure alarm. Pulled over to check it out and saw a nail in one of the new tires I had just purchased a few weeks ago from Kelly Ford. I immediately headed to Kelly where Judy Daly greeted me, and I informed her of the circumstances. Judy's personal attention and the service team at Kelly repaired the tire and got me back on the road in short order, got to the airport just in time. Thanks!

DieselPower

Dec 30, 2015

The service I received by Judy Daly was excellent, kept me informed through everything that was being done on my F350.....I will continue to have my service work done there!

Hculp92

Dec 30, 2015

Dealer wasn't pushy and worked with me to get me into the vehicle I wanted. Great staff! Now I have a super nice new Fusion.

native3170

Dec 30, 2015

Great dealership, not pushy, very helpful in fulfilling my auto buying needs. Really was a no hassle experience..smooth transaction, great sales team, would recommend to any possible buyers.

Larouex

Dec 29, 2015

everyone was so nice and very helpful... and got us the best deal.. and made it so easy and pleasent to get our new used SUV. Come visit Kelly Ford!!!

Larry S

Dec 29, 2015

We arrived at a fair price wrapped up the sale and paperwork easily. Everyone I dealt with was very professional and made the sale pleasurable.

Jackrussellbred

Dec 29, 2015

Brought my 2012 Ford Explorer in for 60k service and Judy Daily was my service advisor. I found Kelly Ford's staff to be professional, quick and efficient. Judy Daily was terrific. She explained everything to me without making me feel like an idiot. Before coming, I shopped the service on line and compared it to other Ford dealers, only to find that there was no comparison. Kelly had the best price.

MartiM

Dec 28, 2015

We received a flyer in the mail and decided it was time to see about a trade-in. Marc was so very helpful, along with the management team. We have a fantastic deal on a 2016 Escape, and I love it more each time I drive it. Sandy, you are awesome and you went the extra miles for us, very much appreciated!

smccorry87

Dec 28, 2015

I highly recommend Chuck Cooper to anyone. He is extremely attentive to his customers, and very knowledgeable. I purchased a 2014 Mustang from Kelly Ford and I absolutely love it. Chuck was quick to ascertain the right vehicle for me, and was very honest and forthcoming throughout the whole buying experience. He's very personable and he made purchasing a vehicle and painless, and enjoyable experience. So much so, that I brought my mother in to purchase a vehicle. She left with a 2015 Roush RS2 and she's ecstatic. The dealership is very nice, and all the employees are very friendly and knowledgeable. Go to Kelly Ford and ask for Chuck Cooper. You won't regret it.

shanesf150

Dec 27, 2015

Went to buy a new vehicle at the end of the year to get the best purchase price and had one of the best buying experiences

V.Ross

Dec 26, 2015

My salesman was Buz Simon. He was very helpful in explaining the Edge and all that it had on it. He was not pushy at all and took his time to help us decide on our purchase. I would recommend this dealership and this salesman to others.Sincerely ,Virginia Ross

Kps2521

Dec 24, 2015

I would recommend Chuck Cooper to anyone .. He is the kind of salesman, who is understanding of his customer's needs and fits you into the vehicle that is right for you . He is honest, intelligent.. I will definitely come back again

Kipnen

Dec 22, 2015

My buying experience was perfect. The car is awesome everyone at the dealership was nice and very helpful the financing went smooth and quickly. Will definetly be back for my next vehicle

mike1

Dec 20, 2015

The entire experience was as pleasant as possible. Was shown a number of different Escapes, inside and out. Salesperson was patient and informative. If she did not know an answer to a question posed by my wife or myself she would ask another employee. Entire time spent at Kelly Ford as less than 3 hours. We left quite pleased with our purchase. I am more than impressed with the Ecoboost technology. Engine feels like a large V-6.

BohMan

Dec 19, 2015

These folks were on the ball from the moment of introduction to the final moments at the Financing desk. Kelly Ford personnel impressed me quite a bit with promptness, courtesy, no pressure, and friendliness. Sales reps knew what they were talking about and didnt throw any "fluff" at me. Great job.

ChevyGuy

Dec 19, 2015

Found a used Chevy online that they had just gotten on the lot. They had it online for one price, then upped it $1K like they had made a mistake, then it was $1K more, even, when I got there, but they did come back down $1000 and gave me a good price on my trade-in after a period of haggling, but I felt like they worked a good deal for me in the end and I was happy to have worked with Dave Pariso, our salesman.

STL

Dec 18, 2015

It was great that our local dealership was so helpful in locating and obtaining the Ford Expedition that we wanted. It was delivered on time and as promised. Transaction was great and the staff was friendly and the atmosphere was not high pressure at all.

Casey

Dec 17, 2015

I came in with a question about tires - Judy let me know that the tires that most other companies (Firestone etc) wanted to put on my SUV were tires typically put on cars. That was not good news - but Judy gave us a solution with some SUV-rated tires. The best available and a really great price! We also got the Hazard package and haven't looked back since. She was kind, efficient, kept us informed. I will definitely go back for other services and will ask for ... you guessed it. Judy.

Bob

Dec 16, 2015

We purchased a new F150 this week from Kelly Ford and found the experience easy and enjoyable. Our sales representative, Buzz Simon, was knowledgeable and transparent during our conversations. I would recommend others to Kelly Ford and Buzz.

Red Focus

Dec 16, 2015

We wanted to test drive a new Focus and had contacted the dealership prior to our visit to let them know when we would visit. Phil had the car ready to go and the numbers ready, so there would be no delay in understanding the deal. Phil even found some extra rebate money that we were not aware of being available. We were able to get in and out of the dealership without any long delays. The car was detailed and we were given a full tank of gas. We have gotten our last three cars at Kelly, and they really do an excellent job. The people are very friendly, and that makes for a good car buying experience.

SBKeir

Dec 15, 2015

Having just moved to Melbourne in May of this yr from Rochester NY, I was looking for a good Ford dealer with a good service dept, which led me to Kelly Ford. Started working with Traci Daly in service, and she has been excellent in getting my two Fords taken care of. Had a 06 F150 and needed to trade it on something with less miles and north rust issues. Worked with Marc Camelleri and got us a Cretified 2013 Escape for a great price and a nice dollar for my truck. Never felt any pressure in the sales process, Marc was nice to work with. We then went on to finish up,with Sandra Smith and had a few good laughs while working with her, nice!! All in all one of the best car buying times my wife and I had. I will keep my business with Kelly Ford for as long as we stay in Melbourne!! Great service, great sales, 5 stars in our book!!

cargirlp

Dec 13, 2015

I own a beautiful 14 Escape which is my favorite vehicle ever! Judy treats it like I do when I come in for service & always with a smile. Her Director, Bobby Brown, is always working to make the Service Dept. run smoothly for the customers. What a asset to Melbourne!

F250

Dec 13, 2015

I have dealt with Judy for many year on service of my vehicles at Kelly ford. She always goes above and beyond. You can't ask for better service.

charlesk

Dec 12, 2015

KELLY FORD HAS HAD 3 OUT OF 5 OF MY TRUCKS FOR SERVICE AND WITH MY NEW 2015 F 350 THIS GOES TO THEM FOR SERVICE . I CAN TELL YOU SOMETHING ABOUT ME I LOVE MY TRUCKS AND THE SAFETY THEY PROVIDE ME AND MY WORKERS . I BRING THE SERVICE TO JUDY FOR 3 REASONS 1 IF SHE TELLS YOU ITS READY AT 4 ITS READY AT 4 IF NOT SHE CALLS YOU ASAP AND LETS YOU KNOW 2 SHE IS ON TOP OF THE WORKERS TO MAKE SURE YOUR TRUCK RUNS LIKE THE DAY YOU GOT IT 3 SHE GOES WAY BEYOND OTHER SERVICE DEALERS IN TOWN AND BEST OF ALL SHE TREATS YOU LIKE FAMILY . AS FOR THE OWNER OF KELLY FORD YOUR COMPANY IS ONLY AS GOOD AS THE EMPLOYEES AND I WILL BE GOING TO KELLY FORD TILL THE DAY I DIE YOU GUYS ROCK AND I AM SO HAPPY WITH THE WAY YOUR EMPLOYEES TREAT ME I KNOW THE WHOLE SERVICE CREW WHAT A TEAM A WINNING TEAM .YOUR'S TRULYCHARLES KLIPPEL

coneyisland87

Dec 12, 2015

The Kelly Ford crew is outstanding. For years I had always driven Chevys and was reluctant to try my first Ford. Before deciding on my new Escape I test drove 4 other cars at 3 other dealerships. The workers I dealt with at Kelly were well informed, low-pressure and a lot of fun to boot. They made me feel comfortable and confident in my decision making. They worked within my budget and helped where they could financially. Before I left they thoroughly educated me as to the use of my new car and it's new technology. It was the best car buying experience I've had by far and will continue to shop with Kelly Ford for future vehicle purchases. Highly recommend! Thanks again to Mike Casey, John Alligood, Josh Leggee, and Carlos Arciniegas for all the help. You guys rock!

Iluvfords

Dec 12, 2015

For 36 years, I have owned either a Ford F150 or mustang. An important factor in choosing my vehicles were what kind of service would I receive from the service department. Judy Daly always goes above and beyond providing A+ service every single time! Service departments can be a very busy place, but Judy always exceeds my expectations, making my experience a pleasure. Her experience, friendlessness and professionalism are why I always come back to Kelly Ford every time. I would definitely recommend this dealership not only for the huge selection of Fords, but for the awesome service department with people like Judy. Way to good Judy for being an important part in Kelly Fords success!

Jyoungblood1985

Dec 12, 2015

I've only owned Ford vehicles my whole life and I always buy and service them with Kelly Ford. I've always had excellent customer service. Judy is a pleasure to work with and she always goes above and beyond to make sure my Mustang is taken care of and I'm completely satisfied with the service provided. Arquimedes in parts also recently helped me find the perfect replacement tires as my old set was discontinued. I couldn't be happier with my dealer. Highly recommend to others

pwhiterv

Dec 12, 2015

Excellent Service! it's not often now days someone goes the extra mile but Judy went above and beyond coming in on her day off to make sure I received my vehicle when and how I should! Thanks Judy!

saber1

Dec 12, 2015

I had an outstanding experience with Kelly Ford and would recommend it to anybody looking for a good deal. I would also like to commend Reggie Morton for his expert help.

Marty

Dec 11, 2015

I've gone with my wife a couple times when she bought new cars from another manufacturer and the experiences were always miserable. When I finally made my mind up to buy a new car, I was reluctant to step into any dealership, so I began my searching on the Internet. That was my first experience with Joshua Leggee. I told him that I was looking for an Escape in a particular color that they did not have in stock. He remembered that, and in a week or two later, he called me to let me know that they got one in. But Josh took the extra effort to send me a video that he made just for me, so that I could see what it looked like before coming in. That's SERVICE above & beyond any that I have seen in the past! When I came in Josh proved to be not only very knowledgeable of the product he sells, but his professionalism and integrity convinced me to buy right there, on the spot. I was also impressed with Cheryl Shaton who welcomed me to the Kelly "family". She made me feel very comfortable with my purchase, knowing that she'd be there to assist me should I have any future questions or difficulties.

Coverman3

Dec 10, 2015

Truly the Right choice! Owned Hondas & Toyotas - Ford has knocked it out of the park with there new designs, first impressions are key, Outstanding job.

DMr

Dec 8, 2015

I mainly dealt with John and his approach convinced me to switch brands. Carlos and Sandy dealt with the financial end of the transaction and as was expected had their responsibilities to offer me after the sale products- they presented but didn't get "pushy". It was the correct approach for me. The entire transaction was completed exactly as was agreed.If you plan to visit Kelly I would give consideration to asking for John's assistance, clearly explain your requirements, and he will do his best and then some to satisfy you as a customer.

Mlmenzel

Dec 7, 2015

Greg Kroupa and the whole team at Kelly Ford are awesome! This is our 2nd purchase at Kelly Ford in 3 years, and each time we leave there we remember why we shop there. They listen to your needs and wants and help you find the perfect car. My husband and I are expecting our first child, and my sporty compact car was NOT going to cut it when he is born. I needed something larger, but that wouldn't break the bank. I was very lucky to find my CPO Ford Edge on the lot! And Greg and his team made sure I left there with even more than the car; I have the peace of mind with the CPO warranty, and the support of the dealership if anything goes wrong. Great dealership! Great experience!

NA

Dec 6, 2015

I had a great experience with the staff at Kelly Ford when purchasing my new Mustang. They offered professional assistance throughout the process. Thanks to John Alligood in Sales, Joy Carver in finance and Cheryl Shaton in customer relations.

pkm20

Dec 4, 2015

Got one of those "we want to buy your car" letters in the mail and decided to see if they were really true. Well, the one from Kelly Ford was. Got a Focus hatchback for less than I was paying for my Dodge Dart and with more bells and whistles. Austin listened to what we needed and helped us find the car that was right for us, not just one he wanted to sell. Everyone paid attention to our needs and did their best to accommodate us. It was a no-hassle, pain-free car buying experience thanks to Austin. That is definitely a Christmas present and we will be back.

satch

Dec 4, 2015

All was positive in purchasing my car. Got everything I wanted and am very happy. Only hangup was emissions in MD, and John got the issue resolved. Because of the emissions problem, thought I was not going to be able to purchase the car. John continued to pursue the problem and got it resolved. Couldn't be happier with the service. Joy was also good trying to get everything settled with the paperwork. More difficult since we live in MD. She got it all worked out too. Two star employees.Donna Umbel

Laurie R.

Dec 3, 2015

This was the easiest car buying experience I have ever had! Knowledgeable sales staff with attention to detail and customer service focused. Mike Casey and Dave Pariso were there every step of the way. They were able to answer all of my questions and ensured the financing went smoothly. No more spending an entire day in a dealership, these gentlemen are true professionals. Finance Director Sandra Smith provided all financing options and ensured I received the best interest rate and terms that fit my budget and needs. An outstanding team who will go above and beyond and who will be there for you after the sale to support with any questions that may pop up. I highly recommend if you are in the market for a new vehicle that you stop by Kelly and see Mike and Dan.

Devo12

Dec 3, 2015

Found the Mustang GT I had wanted and was able to purchase it at a price far below what other dealers had offered. Reggie was a true professional and continued to provide support after the sale. I highly recommend this business.

Ken D

Dec 2, 2015

This is our third purchase from Kelly Ford. They could NOT be any easier to work with. No high-pressure sales, no cheesy closing techniques, just honest (can you say that about car dealers?) people. Some people dread car shopping, and they actually make it a pleasure. No reason to go anywhere else.

RHM1113

Dec 2, 2015

This is my 3rd time buying from Kelly. It was a great experience. Rob was very knowledge about the different trucks. Carlos the business manager explained the different options and financing. I did not feel pressured to buy things I did not really want.

Montesa05

Dec 1, 2015

I just purchased my second vehicle from Kelly Ford. I love dealing with these guys. They make the car buying process fun and most importantly, they gave me an exceptional deal. Phil is the best car salesman I've ever dealt with. Charlie is awesome behind the scenes crunching the numbers. Chris, the VP, was in from Pennsylvania to visit the dealership over the weekend. He was very impressive. He actually came over to me personally and shook my hand and told me he would do the deal. I cannot say enough good things about these guys here. They're like family. I highly recommend them.

Dondong

Nov 30, 2015

I had a wonderful car buying experience at kelly ford. Our salesman Casey Tucker was just the greatest, and so knowledgeable. Every question we had, he had an answer for. And the process was so fast and easy. Thank you kelly ford.

Jaminator

Nov 29, 2015

Okay so I can't even begin to describe how absolutely thrilled I am with my recent experience with Kelly Ford. Don't tell them, but I legit feel like I walked out robbing them (lol) instead of vice versa. From the awesome salesmen who took amazing care of me (Ed Stalling and Greg Kroupa) to the VP who got me a water and continously checked on me, to finance who made it a breeze to deal with (sandy and carlos) and to Cheryl who took me through my entire system and answered all my questions! I REALLY appreciate all the help Kelly Ford has provided me and my family! I am a guaranteed customer for life! And my new 2016 Ford Fusion it's absolutely stunning! She floats like a million dollar boatboat! Thank you so much Kelly Ford!!!

pipercolt

Nov 29, 2015

salesman knew his product very ,was able to answer any and all questions ,so I was able to understand. closing agent was also very good at his job.did closing very easy,

travelinman Lee

Nov 29, 2015

I was a little disappointed at first that Ford Dealers in General expect you to purchase the large Ford Transit sight unseen. For about a year and a half I have been trying to track one down to test drive. And.. once I did I was hooked. It looks like a bus but drives and turns like a car. From that test drive on it was truly a great experience. It is more costly than I ever intended but it is also a lot more vehicle. I think that Dayo (she's been named) and I will be very happy together.

MKD92

Nov 28, 2015

This was my first time buying a car and Marc was extremely helpful throughout the whole process. Not only did he help me find the perfect car, he was very patient with me as I dealt with transferring all my information to my name. He took every opportunity to make sure I was knowledgable of the process. I couldn't have asked for a better experience when buying my first car.

Mustang Mark

Nov 27, 2015

Joshua Leggee was very personable and knowledgeable about the Mustang 5.0 GT that we purchased. He made our experience buying this awesome car easy and enjoyable. We drove off the lot thrilled!

jpricejr

Nov 26, 2015

My third lease purchased from Kelly Ford representative (Paul Cotton). He is knowledge, patience and listening skills are second to none. I was then sent to the finance office (Carlos Araniegas); shared that same knowledge and expertise that was demonstrated by Paul Cotton. I was in and out of the dealership within less than 2 hours (from purchase to Finance)

myersmm

Nov 25, 2015

Phil was our sales manager and he was absolutely wonderful. He went way above and beyond what he needed to do to help us with our search. We knew exactly what we wanted going into the dealership and he showed us what we came to see and some new stock that recently came in. He found the exact car we were looking for with everything we had hoped and he made an offer that was too good to pass up. He worked with me on the trade in value, even for my car which was in the shop for some pretty major transmission warranty work. He negotiated a very reasonable offer which beat most dealerships I had been to in Orlando and made very competitive offers for financing which we eventually got elsewhere but was more then willing to beat any way he could.He never once pressured us and made sure that we left with all of the information we needed. He showed us how to work every single feature of the car spending 20-30 minutes modeling how it works and letting us practice. I honestly did not feel like I was at a dealership, he treated us like close friends and always called us by our first names. He even helped me transfer my contents of my old car to my new car while it was still in the shop. Thank you again Phil for all of your help! You are the reason Kelly is such a great dealership. Friendly and extremely helpful even staying with us for multiple hours to make sure we left happy with our new to us car! If you work with anybody at this dealership, ask for Phil Pettus, I can't say enough good things about our experience.

Stacey Ann

Nov 23, 2015

I have been looking for a pre owned vehicle for the past few months and finally found one at Kelly Ford. While I was searching on-line I found a truck that was exactly what I was looking for, it showed very well in the photos and the price was right. I walked into Kelly Ford and was pleasantly assisted by Rob Shoff. He found me what I was looking for with no problems. Everything went quickly and smoothly; with Carlos Arciniegas in the office; he went above and beyond my expectations. Everyone at Kelly Ford was very professional, courteous and very patient. Thank you Kelly Ford.!!

Niclas Andersen

Nov 21, 2015

I give 4/5.As soon as i checked the price they would give for the car i was hoping to trade in I got a call from Faith Konyha. She gave me an appointment the next day immediately, told me to come check out the car I was interested in. The next day i came i got a testdrive in what was an extremely clean and damage-free Mustang GT. After the testdrive we sat down for numbers which is why they didn't get 5/5. They offered me way too little for my car, which I had to directly tell them. They then lowered the price once, which still wasn't what i was willing to give. I had to come back the next day where I had to add some cash, but they also subtracted some from what they wanted and we got to an agreement which was good.The cars they have are top notch, Very clean and in good condition.I also had excellent service, Faith was very interested in giving me the exact car i wanted and was always in a good mood and willing to help, no matter what.I would definitely recommend Kelly Ford, I am very pleased with my car so far.

Mark Ditchfield

Nov 21, 2015

Very satisfying experience. Salesman Joshua Leggee very helpful!

Pharo881

Nov 20, 2015

Overall great experience. Friendly & seemed to really work to get deal to where I needed it to be. Reggie Morton made me feel like a priority & Carlos made the financing process painless. Will definetly be a return shopper

saliwoo

Nov 18, 2015

From the moment you enter the door until you leave, you feel that everyone is your friend and want to give you the best treatment/deal ever! Their honest approach really astonishes you after you have dealt with other car dealers. Just a pleasure to do business with.

Donna

Nov 18, 2015

I just wanted to say Thank You to Harold Paquet and the all the team at Kelly Ford, It was a pleasant experience to purchase my new vechile with you!!!!

Attitude is Everything

Nov 17, 2015

It is very unusual that I would say buying a new vehicle was a pleasure. I actually had been researching a new 2016 Explorer when I walked into Kelly after searching online, other dealersand options. My husband and I were so impressed with the friendly, no pressure atmospherefrom Buzz Simon our salesman and professionalism from Charlie Algieri-McCarthy that it was aneasy decision to purchase from Kelly. What a GREAT Sales Team! The follow up has been excellent after our purchase to ensure we are enjoying our new vehicle and we definately would recommend and will return to this dealership. Thank you, Charlie and Buzz for changing my opinion of car salesman. Much Continued Success,J.R. & Debbie

Pete and Diane

Nov 17, 2015

We had been looking for quite a long time for the truck we thought would work for us. Many decisions and much confusion. We had Buzz Simon as our sales agent and arrange our ride. He is friendly, genuinely cheerful, and no pressure, so we felt comfortable right away. Also he seemed to appreciate our sense of humor. We just liked the guy. Appreciated he was not pushy. Then the serious business when we drove one, came back the next day, drove another, and then made our decision on the first one we drove after all. Then he worked with us to bring it to a sale. The best guy we have dealt with yet with looking for a vehicle. Felt pretty good throughout. Then we were helped by Sandy Smith in finance and she was great too! Very knowledgable and a great personality. Again felt comfortable. She worked real good with us when we had to make a change to something. Appreciate her patience and understanding. We are hopeful all this good stuff will continue with service after the sale of our new truck. THAT will really be the BEST. Thank you Buzz-Man and Sandy! And we luv our truck!

Retired couple

Nov 16, 2015

They all explained everything very thoroughly. They made us very comfortable and not pushy at all. All our questions were answered to our satisfaction. Brian wanted to buy a Ford this time as Ford did not take a bail out like some other companies.

Jeremy Mascarella

Nov 15, 2015

From the moment I arrived at the dealership I experienced absolute professionalism from the highly knowledgable sales staff Josh Leggee to the Finance Manager Carlos Arciniegas what a pleasant experience. Love the Energi, 200+ miles around town so far and I have not used a drop of gas yet.

Chuck888

Nov 12, 2015

The finance employee Carlos Aceniegas was very knowledgeable and made us feel very comfortable, a true professional , Ford should use Carlos Arceniegas to teach other employees how it's done

G_Hry516

Nov 11, 2015

Can't begin to express how perfectly smooth the car-buying process was as I purchased my 2016 F250. Total experience was awesome! No pressure, no lies, totally straight forward. Thank you Rob Saslow & Carlos Arciniegas for your professionalism and friendliness, and making this normally dreadful experience truly extraordinary!!!!!! Harry

Jordan33

Nov 11, 2015

Carlos Arciniages helped us buy a car and we had a great experience with him. He was very knowledgable, friendly and accommodating! We would highly recommend anyone that is looking for help in buying a vehicle to contact him!

M.J.

Nov 11, 2015

I was referred by my friend who had purchased a Ford Focus for his daughter. He suggested I request Carlos and Reggie for their assistance. They knew so much about the cars I was looking at (the focus and the fusion) and helped me decide which of the two best fit me; gas wise, budget wise, etc. definitely will recommend these two to all my friends! Oh and I love my car!

Nestor M.

Nov 11, 2015

im a really hard working person So recently realized I deserve a nice new toyWent got me a new Mustang GT at kelly FordI'm really happy with the ponyThe finance manager, Carlos ArciniegasMade the whole process surprisingly easyIf you are in the market for a new vehicle I recommend you come see Carlos he is top notch

SFlores

Nov 9, 2015

Went to Kelly Ford to purchase a new car, after dealing with the lemon law vehicle we purchased in June. It seems that we are getting the run around. Picked out a car, and told we would finish the deal over the weekend. Called on Friday to confirm and told they were not sure on financing. Jeff said he would call us Saturday morning to let us know. Told on Saturday after calling that he would have something locked in Monday morning. Called this afternoon and are getting the tun around. Now my credit has been pulled 9 times! At the least they should let us know either way. Dont think my credit is bad, its the fact we have a lemon we are paying for now, which is settling. Avoid this dealership unless you want to play games and your credit spammed.

browers

Nov 9, 2015

My car broke down at my Dad's funeral so we went into Kelly Ford to buy a new car the next day. I have always dealt with Mike Casey, he is amazing and goes above and beyond to get you the best deals, he showed me a couple cars and I fell in love with 2016 Vision...it is awesome. Kelly Ford treats you like family and makes your experience very positive. That you for understanding my plight and making a bad situation a good one.

JMF19

Nov 9, 2015

I felt really comfortable with the salesman that greeted me at my car (Buzz Simon) when I arrived on the car lot. I feel like I wasn't pushed into buying a car and I got a really great deal. I would recommend Kelly Ford to everyone.

GailB

Nov 8, 2015

Dropped in on a Saturday at dinner time because of a car I saw on their website. Unfortunately that car didn't make the cut and was sold at the auction. However John pointed me towards another vehicle that met very similar stats and even though I needed the night to think about it, I went back on Sunday to buy it. Sunday was John's day off but he was great enough to take time out of his to come down and work the deal with me. He knows the particulars surrounding why I was looking for a new vehicle and I can't express the amount of worry he took off of my shoulders by helping me get into a new vehicle. And thanks to Vinnie for all of his help also. Everyone there was very pleasant to deal with. You can be sure I'll recommend you to anyone I know that's looking to get into a new vehicle.

judi

Nov 7, 2015

Friendly and personable, never pushy. Worked with me to reach an acceptable purchase.A little too much down time...four hours is a long time to purchase a car, a lot of waiting time.

Marsha

Nov 6, 2015

We have never had a better experience at a car dealership. The sales person, Faith, was friendly, knowledgeable and accommodating. Nothing we asked was any trouble. We went from browsing to buying and are very happy with our decision. Then Cheryl took us through every feature on the new car to make sure we were comfortable and informed and in Sync!

Guy Esten

Nov 6, 2015

Phil Pettus was great at helping locate my ideal truck, working through lift, larger tire/wheels, fender flares, etc., to help build me dream truck. Great price, exceptional service, and Phil and Kelly Ford went all the way in accommodating my very specific and extensive wishes. That is why it is the 2nd F150 I bought from Phil this year (my wife loves her 2015 Platinum too).

RalphieV

Nov 5, 2015

Very helpful throughout the entire process. Salesmen were not pressuring me at all. They were able to guide me to the car that was right me and my budget. Highly recommend you give this dealership a chance when looking for a new or used ride!

Mike Sea

Nov 2, 2015

Dave Pariso was very professional and super nice guy. Gave me options and no pressure. Sandra Smith very knowledgeable and also great at putting one at ease and being personable. I also enjoyed discussing some options with Traci Daly at the onset of my experience. This is only my third purchase from Kelly Ford, Melbourne in 26 years but I'll be back.

jemiddle3

Nov 2, 2015

Best new car purchase I've had. The whole Kelly Ford team took excellent care of my needs as a customer. Would highly recommend Kelly Ford to anyone. Obviously Ford is a great product, couple that with the Kelly Ford customer experience, I couldn't be happier. Worked with Charlie McCarthy and Tristan Palmer on the sales team. Both fine gentlemen, made sure that I was completely satisfied with my truck that I had picked out and worked tirelessly making sure that I was comfortable with the terms of my purchase. They both took great care of my customer needs throughout the whole purchasing process, going the extra mile, in every facet of the experience.Sandy and Carlos were great in Finance, making this by far the best car buying experience I've had to date! If you are looking for a new Ford, Kelly Ford is your dealership.

NightFall997

Oct 31, 2015

I called in with some questions for the finance department and was lucky enough to get in touch with Sandy. Not only did she stop what she was doing on the last day of the month (which can be extremely busy for car dealers), she went out of her way to answer my questions and walk me through my issue. I would recommend her to any of my friends as an actual truthful person in the car business. Thank You Sandy and Happy Halloween!, DF

ST is Bad

Oct 31, 2015

I went through the Internet Sales dept. Not only was it the best new car buying experience I ever had, it was also the best new car deal I ever had. Great service dept. too. Thanks Kelly Ford!

blueeyiz

Oct 30, 2015

We went to a few dealerships looking and Kelly was different John our salesman was a pro he knew about the vehicle and there was no pressure Evan meet the vice president of the company Chris and Charlie wanted to do the deal and was a fun guy And after we bought our Escape we meet Cheryl to learn the Sync 3 and all that the car offers She's a keeper!!! Also a big big thank you to Joy... thank you all......

dee

Oct 30, 2015

I went to every dealership in Melbourne and was not given the time of day except at Kelly Ford. Chuck Cooper was the salesman not pressuring me gave me a couple of weeks to think about this purchase .I 've waited a long time for this truck and I wanted what I wanted. He let me take my time showed me several SUV as wells as trucks. He was great. After my purchase came Cheryl Shaton, who spent over an hour with me show me how to operate my truck she was so patient with me by the time she was done I have a general ideal and confidence in myself. She also gave us her number in case we have any future problems. As we waited for our truck the sales manager Charlie McCarthy assistant us as well. Everyone at Kelly Ford was so pleasant it was a real pleasure working with there team. Definitely recommending Kelly Ford to one and all.

Dthomas91

Oct 29, 2015

Went there looking to buy a truck, got the typical sales run around bull. They keep your mind occupied with conversation while that try to get everything they can. Sales manager seems nice, but just like any other salesmen, a snake.

carguyjohn123

Oct 28, 2015

I went online the day before looking for a used car at my price range to fit my budget, as I scrolled down I found just the one I wanted. So I went in and john helped me and now its in my driveway. I had a very pleasant visit there and Carlos made that happen to fit my budget

Leavy Hogan

Oct 25, 2015

I just bought a 2015 Ford Fusion from this dealership and I was treated the way a customer should be treated - fairly and with the respect a customer deserves. The salesman helped me throughout the process and was joined by a team of people there that each assisted me in understanding everything about my purchase. There were no surprises and I didn't leave the dealership feeling as if they didn't explain everything I needed to know. The reason I intend to do all my vehicle shopping and service there from now on is because of the way the employees at this dealership treated me. I do not have this sense of loyalty for many dealerships - believe me! But Kelly Ford is a company that I would highly recommend without any reservations.

sizzle09

Oct 25, 2015

Got a great deal on the first go with this team. Very friendly and comfortable to do business with, highly recommend!! Phil our salesman was fantastic!

davedeb

Oct 23, 2015

I went into Kelly ford looking for a used 4X4. The friendly natural of all the staff lead me to buying a new 2015 F150. As a matter of fact the dealership is so good I bought the first Ford in my life (formally a Chevy man) Keep up the good work

Chuck and Ann

Oct 22, 2015

Prior to trading in my 2013 Tundra, I visited two other Ford dealers, a Chevrolet Dealer, a Buick Dealer and the Toyota Dealership. Overall, while every dealership was professional both, in sales and presentation, I found Salesman Harold Paquet to be a professional salesman who did not use pressure tactics to secure a sale. Instead, he listened as I explained exactly what I was looking for and he was able to secure the sale with the sales manager and complete every step of the sale quickly and accurately. Additionally, the manager (Charlie) stopped by the desk to introduce himself to my wife and I and the finance employee (Joy) was both courteous and pleasant to deal with. Overall, I give Kelly Ford an A+ and am glad that I purchased my new vehicle from this dealership!

John1950

Oct 22, 2015

John was probably the best salesperson I have worked with. He is very knowledgeable about the vehicles. He is easy to understand. The employees are all friendly and helpful. No high pressure here.

NMRC79

Oct 20, 2015

Purchased a 2015 F-150 New less then 1 year ago. Front tires are bald. Dealer said its due to allingment but won't cover tires. Um, not my fault you sold me a truck with a bad allingment

side by side twosome

Oct 19, 2015

Greg Kroupa was knowledgeable about all phases of the dealership, courteous, and explained each step of the process of choosing and purchasing a vehicle that met our needs. He made the transaction a stress free experience from start to completion. We recommend him without reservation.

HappyCustomer

Oct 19, 2015

I love a dealership where you're not hassled or pressured. Austin and Charlie were a pleasure to deal with! My husband and I highly recommend Kelly Ford!

Carolyn

Oct 17, 2015

Tristan, Sandy, Vinny and Cheryl were the best! This is the place to go for your next car. Made us feel like we were family. No Hassles. Thanks again to everyone!

rdhatten1966

Oct 15, 2015

Tristan helped to get me and my wife into a great reliable, safe car at an affordable price. Thanks, Tristan! Raymond and Morag Hatten. Everyone was helpful and accommodating!

dayle318

Oct 14, 2015

The young man that helped us knew the inventory and the products with great detail. We found the vehicle that we were looking for right away.

meghan

Oct 13, 2015

Kevin Helped me get my son into a great reliable, safe care after being hit from behind. Thanks, Kevin! Meghan and Sean Milam! Everyone was helpful and accommodating!

Rtr1

Oct 12, 2015

My experience at Kelly ford was excellent! Phil is an excellent sales rep and I recommend him to anyone who is looking for a positive experience when purchasing a new or used vehicle .

Morgan5705

Oct 11, 2015

It's not very often people actually take the time out of their day to give a person let alone a business feedback on the services they rendered. Here's my 2 cents!Positive accolades: Patient sales team, great sales technique by allowing the customer to take the car home overnight to see if it suited their needs; this idea sold me. Harold Paquet sat with us on several occasions to help us find the right car to suit our needs. We put him through so many endless and I mean endless internet searches all over the state of Florida just to find our car. His hands on experience was spot on! He walked us from one car to another and mentally built our car we desired. Well it worked...the car is parked inside our garage. Harold Paquet: I'll see you again when my warranty runs out for my new 2018 vehicle. You're our permanent salesman we liked working with you. I'll send you business in the future.Cheryl Shaton: Kelly Ford leadership you hired the right person to perform the hands on training for your customers. Even though she gives you a plethora of information under 2-hours or so her briefing it was more than enough for us middle aged adults to absorb and safely drive home.Charlie McCarthy & Vinny Amore; what can I say ... you found our car and made us very happy. Youre very good and what you do for the car business. The other two dealership I visited could take a page out of your book when it comes to customer relations. Kudos my friend.Chris Saraceno; pleasure meeting you sir you have a great staff give them all a huge pay raise otherwise they'll wander off to another dealership with your business training techniques.We had so much confidence in Ford Quality; we did not test drive the car until we drove it off the lot.Improvable process: Internal communication between Ford dealerships. What I mean here is ... if the customer finds a car and then signs a document to secure the car at another dealership. Be certain its actually available and not on hold at their dealership for their customer. This situation happened to us on this deal; however Kelly Ford sales staff save the day by finding us a better deal within a day. Signed, Happy to be a "Repeat Customer"

Rubyat191

Oct 11, 2015

Friendly , helpful service..Sales person , Austin was helpful answering all our questions.Computer Tech, Cheryl very patient in explaining the new technology to us . Made herself open to call and ask if us ol'folks needing a reminder if need be..Ford continuously stepping up :) :)

Slk2000x

Oct 9, 2015

Overall, my experience with Kelly Ford was excellent. When my salesman, Mike Casey described himself as a "straight shooter" he couldn't have been more accurate. He never applied any sales pressure, and he never sugar-coated the deal or the truck like many other salesman do. My wife and I truly hit it off with him as if we were friends. The tone changed a little once we say down to finish the deal with the business manager (I choose not to include his name) which is why I chose not to give 5 stars. I suddenly was snapped back into reality that we were at a car dealership when the business manager began with the pseudo friendly chit-chat where he didn't listen to our answers to his own questions. Additionally, the cheesy salesman tactics were annoying, especially when he wouldn't take no for an answer. His scare tactics were unappreciated. Point: it's somewhat counter-productive to tell someone that the car they are buying from you is likely to have some sort of catastrophic failure (paraphrasing) which will likely cost you much more than the warranty itself. Then to top it off, it seemed as if he was only offering a lower interest rate if I were to agree to paying an additional $1200 for the least expensive plan. Overall, I feel like I got a good deal on the Tundra, but feel (almost certain) that they could have offered me a better interest rate. However, I would definitely recommend Kelly Ford, specifically Mike Casey, to my friends and family. I would just warn them about the business manager aspect.

TNCarGuy

Oct 8, 2015

I visited this dealer approximately 6 weeks ago looking at the 2015 F-150's. Dave Pariso was very helpful, and left a good impression. When my need for a vehicle became more urgent, I called Dave, gave him my search criteria, and met him later that day to discuss. The original plan was to bring in a truck from another dealer that exactly met my criteria, but that vehicle was not available. Plan B was to change my criteria and/or select one from Kelly existing inventory which I ended up doing.We are very happy with the vehicle and the buying experience.

Nurse Judy

Oct 5, 2015

We had a wonderful experience at Kelly Ford! Thanks to the whole team that worked with us! They did not have the car we wanted on the lot so Chris Hill found it for us with no pressure to buy one he had on the lot. They transported it across the state and he still gave us a fantastic deal! The two girls that we worked with in the business office knew just what paperwork needed to be done, and they were very efficient in doing everything. When we came to get the car, all the paperwork was ready for us to sign. Cheryl Shaton spent an hour and a half with us, explaining how all of the functions in the car work, and believe me, this car is amazing! She made us feel that we can call her anytime for a review or to have her answer our questions. Amazing service, amazing car, we couldn't be happier!!

Jaadams05

Oct 5, 2015

I throughly enjoyed every moment spent with Mike Sullivan. Such a great guy. Totally turned my preconceived notions about carsalesman around. He was extremely knowledgeable about the newer models I was looking at, he didnt pressure me to make a rash decision and most of all he took an experience I was dreading and turned it into a wonderful memory. Myself and Children are in love with our new 2016 Ford Explorer Sport. Thanks Mike for all the laughs and assistance. & Special thanks to Charlie and Vinny for all the help with getting me the best price on my trades.

Happy

Oct 4, 2015

Salesman Reggie and a team from sales and business just helped me lease a 2015 F-150 and my grandson buy a beautiful 2003 Ford Mustang GT. Reggie gave us an entire day to help us through the selection process. He and his backup team from sales, finance and service did an outstanding job of answering questions and teaching me about leasing.. They patiently developed different financial options so that we could choose the one that worked best for each of us. At the end of the day Reggie drove the car we had arrived in to our home so that I could drive the F-150 home and my grandson could drive his beautiful Mustang home. The dealership then sent a driver to our house to pickup salesman Reggie and drive him back to the dealership. Thank you Kelly Ford!!!

db803c

Oct 3, 2015

Just a note to thank you all:) I love my new Fusion. I know I got a great deal! I love idea of a lease. Thank you Casey Tucker for spending the time to help me find the perfect car for the 3rd time!!

usafhg

Oct 1, 2015

I started shopping for a new truck and kelly ford was my first stop. I had no intention on buying a vehicle for another couple of months. When i got out of my vehicle i was approached by john alligood and i told him i was just going to walk the lot. I was surprised no one came chasing me down like at most dealers i have been at in the past. As i was heading back to my car john asked how i made out and i repkied that everything looked out of my price range. We just began talking about a few trucks and options, didn't feel like someone trying to make a sale but more of what i wanted, not what they needed to sell. After me telling him my 3 needs for a truck and my 2 sales must haves (dont "dehorse" me and dont try to pull a vehicle switch) which he agreed, thougg i was skeptical l. He held to his wordwe found 3 vehicles that met my needs and no typical dealership hassles. Ot seemed more like i was buying a car from an old buddy then sitting in a show room. From sales to GM to finance they all looked at what i wanted or didn't want, not was was best for the business. The customer came first. I never did go look at other brands, the comfort and the amazing deal i know i got made me willing to buy on the spot.

DavidD

Sep 29, 2015

I was in need of a new (new to me) car. I checked all over town, and Kelly Ford had the best deals, and the best salespeople. I worked with John Alligood and he helped me get the car I wanted at the price I wanted. No one was pushy or rude (as I had seen at some of the other local dealerships). I will definately be a repeat buyer. Kelly Ford is the best in Brevard

George101

Sep 29, 2015

I was treated with respect from the first visit until I drove my new truck away a couple weeks later. I would recommend Kelly to others and will likely shop here for future trucks.

Completed

Sep 27, 2015

Kelly Ford has some most excellent people in there dealership. Starting with Dennis Miller and right on up I found everyone there doing there best to be sure everyone was completely satisfied. The sales department went the extra mile to facilitate my purchase. I highly recommend Kelly Ford to anyone looking for a new or used vehicle. I think if they had a five hundred dollar car on the lot the staff would work just as hard to sell it as a fifty thousand dollar vehicle. Good folks delivering complete satisfaction to there customers. Great job Kelly Ford! Jeff

ryandty2

Sep 27, 2015

I can not begin to express how AWESOME the staff at Kelly was to my family!! My family was really in need of two new cars and the staff at Kelly Ford went above and beyond to make sure that all of my families needs were met. They got us the lowest prices and made sure the vehicles were exactly what we needed and asked for which was really important to me sense I have two small children who are still in car seats. Phil, Charlie and Glenn went out of their way to make us feel right at home. My kids even enjoyed the experience! Thank you so much to the Kelly Ford staff for everything :)

La.Bella.Eve

Sep 23, 2015

Great Customer Service. Chris Hill and Charlie Algieri were both courteous and attentive to what I needed. They were very friendly, professional and didnt pressure me at all. I left Kelly Ford feeling happy and satisfied!

seagem

Sep 22, 2015

It was an awesome experience. Not like most dealerships. Everyone was very friendly and helpful. It was a joy to do business with Chris and Lynn..

Pat-Viera

Sep 20, 2015

Kelly Ford staff presented themselves as there to help you and not just sell you a car. That was especially true of our Finance Person, Joy, who was able to clearly explain why in our situation certain maintenance add-on's were beneficial and not just some money maker for the Dealership

djw

Sep 16, 2015

I have purchased many vehicles but the experience I had at Kelly Ford on was one of my best!! Thanks to Chris Hill and Joy for all your help and great customer service!! I love my F150

yoage32909

Sep 15, 2015

Austin, was very courteous and knowledgeable and patient and that's what I loved about him did an excellent job explaining about the car especially when we test drove it would continue coming back probably next couple years for my daughter I wish him luck and his careers in school thank you David and Adrienne martin

Bsyoudocs

Sep 13, 2015

Fantastic experience. My sales rep, Harold, was excellent. He kept in contact with me even on his off days and was always available to come in even on his off days or stay late to accommodate my schedule. Then, when all is said and done, they sit with you for 45 min to an hour and explain the details of how your car works.

captnpete

Sep 13, 2015

We were shopping for a used vehicle to downsize from our F250 Superduty. The Ford Edge, Nissan Murano and the Ford Escape were the models we were interested in. We had planned to stop at several dealerships in the Melbourne area to find what we were looking for. Our first stop was Kelly Ford in Melbourne. Needles to say, we never went to look anywhere else and we left there with a 2011 Edge that had just under 40K miles on it. The car had all the options we wanted and the color was perfect. The sales staff Dave and Jeff were very professional and friendly. Then Sandy in the finance department finalized the deal by getting us financing on the spot. You could not ask for a better crew.

hocusfocus2014

Sep 13, 2015

The people I worked with at Kelly Ford were so friendly and helpful. Not pushy at all. My dealer's name is Dave Pariso and he is a fellow New Yorker. He was very patient with me. Very pleasant and made sure that I was satisfied with my purchase. Joy Carver worked with me on my financials and she continued my car buying experience without pressure. They all knew I was nervous and they definitely made me feel confident about buying my car. Usually dealers will try to get you into a car just so they can make their purchase, but not at Kelly Ford and definitely not Dave and Joy. I made it clear that if I was not comfortable with anything, I would have to walk away and there was not buts or whati if's. I would definitely recommend Kelly Ford and anyone going to Kelly Ford should look up Dave. He's a great guy and I will definitely go back for any future purchase. Thank you Dave and Joy. I love my car and thank you for making this a pleasant experience.

newcar, ter0606

Sep 13, 2015

We originally came to Kelly looking for a low mileage Explorer only to find the price exceeded our budget. Our salesman, Tristan Palmer was very patient and helpful in every area. After reconsidering, we decided to trade my present Taurus for a new Taurus. We immediately called Tristan. He could not have been more helpful. He did everything from beginning to end to make the negotiations and transition as easy as possible. We ended up with a great car and a pleasant experience. Everyone in the dealership was friendly, kind, and helpful. So much so that I will bring my new Taurus back to Melbourne for service even though we live in Port St Lucie. Thank you Tristan, and everyone who assisted us.

tlee982

Sep 13, 2015

Everyone that helped me were so very helpful. I was very on edge, my first time buying from a dealer and they made me feel better about the experience. Thank you everyone that helped me!!

CRAZYCC

Sep 12, 2015

I was unable purchase from Kelly Ford because of MY credit. BUT they still continue to be nothing but courteous. Very Appreciative Very Unusual Thank you So Much Mike Floyd

amberwatson321

Sep 10, 2015

I was in search for my first car as a first time buyer. Ford was the first place my family and I stopped at, and from the moment we exited our car, we were greeted by Tristan Palmer. I must say, he was wonderful. From the simplest things such as accommodating us with beverages to being very informative about the cars I was interested in, especially the 2015 Ford Focus, which was my favorite. We took it out for a test drive and I loved it! I was still in the thought process of staying open-minded, so my family and I went to 4 other local dealerships in Melbourne FL. Ultimately, nothing compared to Ford, nothing! - In regards to the cars, the customer service, the environment, and the experience. - I test drove 4 other cars elsewhere, and I still had the best experience at Ford, and the 2015 Ford Focus was still on the top of my list. My family and I went back to test drive it once more, along with looking at other models as options. Once again, Tristan was right by our sides when we parked, answering any questions we had and being the best salesman I encountered throughout the day. Once I test drove the Focus for a 2nd time, I knew it was what I wanted. Through the whole paperwork process with Tristan, he was very helpful in making sure I understood how the whole process works and made me feel very comfortable and that I was making the right decision for myself, no doubt.The sales manager (Jeff Leggee) also assisted with questions that my father and our group had just to clarify some topics. It was great teamwork and work ethic on both of their levels!After finishing up with Tristan, he sent us to Finance, where I met Sandy. She was very helpful in explaining in-detail all the paperwork and extra offers that I could get with my new car. There was no hassle or confusion, which really made me feel at ease. Finishing up the final touches, and being handed the keys to my new car was one of the best feeling I have ever had. And my experience with Kelly Ford doesn't end there...I came back on Labor Day to get a Xzilon coat on my car. Tristan got the detailing team on it right when I got there, no waiting. Once they finished, Charyl gave me a walk-through of how the system works in my car. I learned so much that I didn't know and really got the hang of how all the functions work, which was great! I admire Ford and their employees for their efficiency in their customer service and providing the best experience possible with their customers. Even after buying the car, how much the dealership is there for their customers goes a long way..and I see Ford standing by their customers. That's the way it should be. I couldn't be happier with my purchase or experience - before, during, and after. Thank you Kelly Ford and all the employees who assisted me, you all deserve 100% gratitude! :)

old airman

Sep 10, 2015

I was in need of a replacement for my previous car and was making the rounds of dealers which was a daunting task until I arrived at Kelley Ford. Christopher Hill was my first contact and was a welcome change from all of my previous contacts. Attentive to my needs, he was both courteous and enthusiastic in meeting my requirements. Additionally, he was considerate of my physical limitations and went far beyond what I anticipated to make my stay at the dealership both pleasant and comfortable. He brought the car I wanted to my apartment to inspect and took my car back to the dealership for evaluation, thereby saving me a tiring situation. The sum total of my experience was something I have never before experienced at a dealer and was not only welcome but greatly appreciated in making my day. Sandra Smith also took special attention to ensuring all documentatio n was completed in a timely fashion in order to expedite my time there for which I am truly thankful.

D Thompson

Sep 9, 2015

My wife and I had a great experience this past weekend buying our new Ford Escape from Kelly Ford in Melbourne, FL. Mike Casey (our sales associate) was very knowledgeable and helpful. He spent a lot of time explaining the various features of our new vehicle. We were in and out of the dealership within 3 hours with our new vehicle. I would highly recommend Kelly Ford.

beachnutt

Sep 7, 2015

Chris Hill was a pleasure to work with on purchasing a used car. Made the purchase quickly and no hassle. Would consider purchasing another car with Kelly Ford.

Sabrina

Sep 7, 2015

I came in not believing I could afford a car and they did everything they could to get my payments to a number I was comfortable with. I absolutely love my new Ford Focus hatchback and how easy everyone e made the process.

Mustang Sally

Sep 4, 2015

This was my second purchase from Kelly Ford. The service I received was awesome. From the phone call from Jocelyn to the closing of the deal with Sandra it was a smooth, professional transaction. Phil Pettus went above and beyond in helping me make my decision to purchase this vehicle. He was very patient in that he spent a great deal of time explaining all the bells and whistles that I did not have in my 2006 Mustang. He even came out of his way to pick up my title and whatnot from my office. When he learned that I was traveling across the state (lovebug territory) before I could get the clear coat treatment, he volunteered to take it back with him so it could be done before I left. Everyone there was courteous, helpful and friendly. I will definitely come back for my next new Mustang

diane123

Sep 2, 2015

chuck was very professional and listened to us we couldn't be happier! Best experience we've ever had buying a car!Would definitely refer him to everyone we know!

Belinda

Aug 31, 2015

The Sales Manager comes into my work place all the time, and we talk. he has been working on getting me into a newer Ford. He got me hooked up with a sales agent John Alligood. He was so pleasant and efficient. He called us and showed us a few cars but never made a deal. Until last week he called with an explorer to see. When we got there he had the Explorer and Brand new Edge side by side to compare. After talking and driving both vehicles. They showed us a deal that was a no brainer to move into a new Edge with warranty for the next 5 years. It has Leather upgrade. I am so happy I even sent my Son there and John and Glenn sold him a Edge to. 5th car bought at Kelly Ford. We will continue to go to Kelly Ford.

crazy quilter

Aug 31, 2015

A great experience that didn't take all day! Mike was accommodating and able to answer all of our questions which resulted in us driving home in the vehicle we wanted happy and satisfied. Everyone we encountered was pleasant and professional.

Stunp829

Aug 31, 2015

Mike had good knowledge of the F150's. It was a pleasure with all aspects of this purchase. We will definitely do more business in the future.

Trucker515

Aug 29, 2015

I was completely satisfied with the staff at Kelly ford they were very helpful and courteous too my needs and what I wanted it took a little time but at the end I left with a new car

pc2688

Aug 27, 2015

The only time you will get the full attention of any employee at this dealership is when you may be purchasing a car. They will stand on their heads to get a sale. Expect this to be the end of any good communication out of this dealership.We brought our 2015 Explorer in to be serviced as we were having a problem with fuses blowing out when I used my Portable Oxygen Concentrator in the car. Bear in mind that this very same concentrator was used in our previous explorer as well as our sport trac with absolutely no problems.It has also been used in cars driven by friends....again with no problem. We were greeted at check in by Fred Sicilia (Asst Service Manager) who I felt was impatient and condescending. He called later in the day to say that the issue was the DC adapter we were using. Again this adapter has been used in numerous other vehicles with absolutely no problem. The cost to repair $220.00. I feel that this was a very subjective call on his part as well as self serving. In addition to not being covering under warranty it was not covered under the additional protection we had purchased for almost $400.00. I tried to speak with a manager but just got the run a round. If this car was not a lease it would be turned in and we would head to Toyota or Honda although we have always owned Fords.Do your research before heading to this dealership

al.c

Aug 26, 2015

All the sales staff were very friendly and helpful. They were eager to answer any questions I had and I never once felt the dreaded high pressure sales tactics. The dealership had a broad inventory of vehicles and I was able to drive away happy in my new 2015 Ford Focus. The salesman I dealt with was John Alligood who was great. Again, all around a pleasant and painless experience.

AFPA

Aug 24, 2015

I had the pleasure of working with Phil and Charlie at Kelly Ford last week. When we couldn't get the numbers to work for the Mustang I was initially interested in, we shook hands and I thanked them for their excellent service. I hadn't made it home by the time Phil called me back asking if he could search other dealers to find a car that would fit my budget and still meet my expectations. Two days later I was sitting in my new 2015 Mustang Ecoboost Premium...he even found the color I wanted!I love the car and can't speak highly enough of the customer service Phil and Charlie provided. I've bought many cars but this was by far the most pleasant buying experience I've had!

VLG&SCG

Aug 20, 2015

Chris Hill provided excellent sales service from the "get-go". He is very professional, well informed, and a pleasure to work with. Chris is one of those people you just feel comfortable with right away. He is easygoing but straightforward. He is always available and eager to help with any requests we have. We are so glad to have Chris as OUR salesman because he truly made our buying experience delightful. We wouldn't hesitate recommending Chris or coming to him for another purchase if we need one.

EXEDTCHR

Aug 17, 2015

I was very happy with my salesman Mike Casey. Not only did I see him at work with my car purchase, but I also was able to see him work with my daughters car purchase as well. He was very professional in all aspects. He made sure I understood each step and even moved my things out of the old car into the new one! He explained all the new info related to the "workings" in the car interior. I also would like to give a shout out for Daphane in the finance department. They were able to help me very much in that department as well. Overall, I am extremely satisfied with my purchases, this being the 3rd Ford we have purchased from Kelly. Thanks again guys and keep up the good work!

Beachwalker

Aug 13, 2015

Last two efforts at service: 1st one, called three times to take car in and get estimate on side view mirror damage, never got a call back. Last message, I asked to transfer to the head of sales to give feedback on this as I was looking at trading in to a newer model as well but unhappy over the lack of service. He also never called me back.Last one, called about a recall notice. Scheduler didn't know if they had the parts, so she told me I had to go to their parts dept and explain the recall to them. Then, if they had the part, I was to call the scheduler back to set up a time. Had to leave message for the parts department, they never called me back.Called Paradise Ford the next day. They were very professional, no comparison. Not sure what is happening at Kelly Ford but they are falling apart. Bought through Kelly and had all prior work done through them, giving up on them now though.

9thhonda

Aug 10, 2015

Specialed ordered a new F350 Diesel from Kelly Ford. My purchase was made thru Phil Pettus. Phil was very professional in all aspects with the purchase. I never had to leave a message on his phone for he was always very responsive and was available every time I had a concern about the process including delivery. He is very knowledgable about the technology in the new vehicles and spent as much time as needed explaining every detail. I would recommend working with Phil anytime and would contact him with any future purchase. Thanks Phil!Also Sandra Smith helped us with the financial side of the purchase. A pleasure working with her. She is very knowledgable in getting the paper work completed.

Amytruck

Aug 10, 2015

Harold was very helpful and listened to everything that I wanted in my truck. He went out of his way to open and look in every truck on the lot to show me what it would like for the items that wanted. He didn't push anything on me that I didn't ask for. He stayed in touch with me every step of the way until I came back to sign. Because of poor customer service and competitor dealer ships, I choose to come to ford. And now I will not be leaving.

PDK

Aug 10, 2015

Kelly Ford was not only able to meet my needs in the purchase of a vehicle , but they did what they promised. They were willing to make a deal. Our experience was professional and pleasant. Our sales agent Harold Paquet even drove me home when our family needed a transportation solution. *****Thank you.

tb123

Aug 9, 2015

When we went there, my mom said she didn't want to be harassed, and Chris understood that she was adamant about this, and to make the sale, he gave us space to go and look at the cars, and decide which one we liked. He was patient with us, and understanding. Chris was really nice, and friendly. He seemed very knowledgeable, and gave us some advice on how to handle some things with the car. We ended up leaving there leasing a 2016 Ford Fusion SE, and I love it.

Tom1979

Aug 8, 2015

Didn't know what to expect I went to the dealership and was met by Chuck Cooper. Extremely nice man and had a very nice time. Never thought I would say that about buying a car in my life. I would recommend to anybody they handle our trade in and got us into our new suv with the payments we needed. A must for me with a family of three. Thanks a lot Chuck and thank you Kelly Ford. I wil definite do business with them again.

Madison27

Aug 4, 2015

The first time I came to Kelly Ford I test drove a Ford Fusion and fell in love with it! I am only 18, and Kelly Ford treated me the same as any other customer which made me very pleased with their service. I had Michael Sullivan as my salesman and he made me want to come back. Two weeks later I deiced to lease a 2016 Ford Fusion SE with the help of Austin Van Kirk. Austin and Michael helped me get an awesome car for an affordable price!

KellyDen

Aug 3, 2015

I worked with Chris Hill, who was very helpful, responsive, and just a great person to deal with. They had the deal ready and acceptable via phone and online loan pre-approval. Daphne in Finance was also very helpful. I will definitely return when I'm ready for my next car.

grammyv

Aug 3, 2015

Drove off with my new 2016 Ford Escape this past Saturday and was totally happy with everything about Kelly Ford's handling of my purchase. I dealt mostly with Rodney Cooprider as my salesman and he was very accommodating and most patient with my many test drives, and he answered all my questions and did not pressure me. Charlie was also very accommodating and between he and Rodney, we were able to put a deal together with total satisfaction. I would definitely want to deal with Kelly Ford in the future and would send my friends there as well.

CalebKennedy

Jul 29, 2015

I called Kelly Ford to inquire about purchasing a new Ford F150. I spoke with Christopher Hill and explained what I was looking for in terms of truck and price. He assured me that he would be able to work with me to meet my needs and expectations. I went into dealership that evening on my way home from a long day at the office. Chris had an appointment so he introduced me to Casey Tucker. In no time at all Casey was able to find the truck I was looking for. With the help of Jim Ahlquist we were able to come up with a very fair price that worked within my budget. It had been a long day and everyone worked hard to expedite the paperwork process. Jeff Leggee helped me to finish all of the forms so that I was able to make it to dinner with my wife. Every single person that I dealt with was very friendly, professional, and courteous. This was the best truck buying experience I have had and completely exceeded my expectations. I would recommend Kelly Ford to anyone!

Chey96

Jul 29, 2015

Very helpful, extremely friendly staff, was amazing at helping me get into a new car and at an affordable price. Would gladly go back for my next vehicle.

Allen Insurance Associates, Inc.

Jul 28, 2015

I just purchased my 5th vehicle from this dealership and will continue to be client for many more. The staff is friendly and easy to get along with and make the entire process stress free. Chris was very accommodating to my wishes and Charlie supported me through the entire process.

MikeLoree

Jul 28, 2015

I went from finding the car I wanted online to pulling into my driveway with it in under 24 hours. The salesman, Chris Hill, was a pleasure to work with and the finance office went above and beyond the call of duty to get me an interest rate I thought impossible. As long as I live within 100 miles of these folks, they will get all of my business

TimHowell

Jul 27, 2015

Was in the market for a new Escape, stopped by the dealership after work one evening just to see what they had on the lot. Salesman Phil Pettus was extremely helpful, knowledgable and patient in showing me everything they had.I have purchased 5 fords in the past and loved each one of them, but cannot say I had the best buying experience at the other dealerships.There was never any pressure to buy or lame sales tactics to upsell me on options or a more expensive vehicle.Found a vehicle I liked and left a deposit and came back a week later to complete the paperwork and drove off the lot in just over an hour. The whole process could not have been easier.The young lady in the fianance Department and the lady who helped set up my Sinc system and run me thru the vehicles systems was awesome. (sorry I forgot their names)This is how buying a new car should be! Great job Kelley Ford and the great customer serviced based staff! I assure you I will be back in the future!

Florida12

Jul 26, 2015

We were looking to purchased a used or new car within our budget. Mike Sullivan was our salesman and was very helpful in showing us cars we might be interested in considering. Once we settled on a new Escape, Charlie worked with us to get the price and payments where we needed them. From there we met with Sandra Smith to finalize the financial transactions. She was very knowledgeable of all the other options available for us. Was very patient in explaining all the questions we had. We had a very pleasant experience with everyone that helped us that day.

Chuck Maurice

Jul 24, 2015

The salesman was great, he found what I was looking for on line in the lot at Kelly Ford. I was sold on what I found and I am vary happen with the new car. Thanks Kelly Ford.

douyon2012

Jul 24, 2015

Dave Periso was very help full to me ,the whole stuff are wonderfull and care for customers. His help make it very easy to go through everything in a short time i love it its a great dealer place to send others,thanks .

nervous buyer

Jul 22, 2015

I went there really nervous wondering if I could afford a new car. Mike Sullivan was my salesman and he did not pressure me in any way. I went there knowing which car I wanted and thats what we looked at. Once that was decided the sales manager Vinny Amore helped get my payments where they needed to be. The only thing I wish was they would talk about the extra maintenance and gap insurance up front before heading to finance.

Abiondo

Jul 20, 2015

WE stopped in to test drive the new designed 2015 edge. Our salesman Greg Kroupa is very knowledgable about the new vehicles. I drove a couple different types, SEL, Titanium and ended with the Titanium White Platinum paint. The ride is great on every vehicle. Everyone at Kelly Ford was great. I would definitely recommend to all my friends and buy again from Greg and this Ford dealer.

eddiemez

Jul 18, 2015

Everyone at Kelly Ford was extremely friendly and patient. What started on a Saturday with friendly Internet Salesperson Chuck Cooper resulted in Sunday's transaction being closed by Christopher Hill. Both were terrific. Christopher was EXCEPTIONAL. The closing documents and financial part of the transaction were executed by Daphne Williams. She was outstanding as well.We received the deal we wanted on our trade, purchased the exact vehicle that we wanted and couldn't have asked for a more perfect car-buying experience.We truly felt as though we were the only buyers at the dealership that day.

Lady Di

Jul 18, 2015

We met Dave Pariso on Thursday, July 16; he was professional, knowledgeable and not pushy, so we were stress free because our Ford Truck was totaled, other driver's fault! Both insurance companies continue to haggle! The dealership is very clean and the best well-kept restrooms we have ever encountered! Everyone we met at this dealership was kind W/huge smiles! We also noticed how nicely dressed everyone was, as well, which always provides a first impression of a company. Sandra/Finance also very knowledgeable and helpful as we completed the finance process (W/O an insurance check in hand!)We love our 2014 Ford Escape and have already talked to a few of our friends/family/neighbors about our great experience on Thursday and Friday (July 16 - 17) at Kelly Ford, in Melbourne, FL. Thanks for the popcorn and water, too!Diane & Steve - Rockledge, FL

Michael

Jul 14, 2015

What a great experience! Dave Pariso is a great salesman, an asset to your dealership! The deal went great, stress free! If more were like Dave you wouldn't have cars left to sell. The dealership is clean and very welcoming,

Georgeann 2012

Jul 14, 2015

Dave Pariso was very helpful to us in buying our car . He was very curious and very patient. If any friends of mine need a car I would send them to Dave Pariso. He went the extra mile for us You know your getting a great deal when you have Dave Pariso helping you get the best deal ever at Ford Kelly in Melbourne ,Florida. Thanks so much Dave. Cris & Georgeann Vega.

happy....

Jul 12, 2015

all we can say is what a wonderful experience we got by going to kelly ford and having Tristan attend to us and our needs. Never pushy but real friendly, we done the talking he listen and guided us through the figures and paperwork and reach the happy point. customer service was great, was willing to stay 2hrs past close on a weekend night... also i need to mention the other management involved who also made this a pleasant adventure Vinny, Charlie and Sandra..... would highly recommend a visit if your in the market for a car.....

Jaminator

Jul 10, 2015

Although my servicing with Kelly Ford was pretty terrible, I still want to say thank you to Sandra and Ed who helped me lease my Ford Focus! They were so sweet, Sandra worked incredibly hard and Ed was courteous and helpful through the process! THE SALES TEAM ARE FULL OF WINNERS! THANK YOU AGAIN SANDRA AND ED!!!!!!!!!

hanso60

Jul 7, 2015

I bought a car last week from Rodney Cooprider. I like the fact that he was patient with me. Unlike most typical salesmen Rodney made the buying experience easy.Hans Lafleur

Love Our Caribou Explorer

Jul 7, 2015

The staff at Kelly Ford made buying a new vehicle easy. We needed to upgrade to a bigger vehicle and Tristan Palmer (the salesman) was very kowledgable. He showed us several vehicles and explained the differences in the features and the models. We found our match and drove home in our new Explorer the same day. I want to also mention the sales manager Charlie McCarthy and Vinny Amore went out of their way to make sure all of our questions were answered and that are buying experience was a good one. They gave us a fair price on our trade and got our payment to where we needed it to be without any hassle. The finance department had all of our paperwork ready and even got us a lower payment than we were originally quoted. We will definetely remain a customer of Kelly Ford!Sheri and Ben Mixon

Rocky

Jul 7, 2015

I went in to have my 2012 Escape serviced and Phil was there to help me. He found a way for me to lower my payments and get a new Escape. So I leased and that is exciting. Now I can expect a new car every 3 years and never have to worry about the warranty. Also thanks to Charlie as well. He was very helpful along with Phil to make it sensible and easy to do business. A great experience all around and look forward to my next new car with Kelly Ford.

KthyChrls

Jul 5, 2015

I just purchased a Ford Escape fro Kelly Ford. Greg Kroupa worked with me, and met my needs. I wanted a car that was no more than 5 years old with low miles.They met my requirement for trade in on my Ford Five Hundred, and the deal was set. Greg was great to work with.

TBlake

Jul 5, 2015

I've bought many cars from Kelly Ford over the years. The most recent was a 2014 Escape on which I got a very good deal working with salesman Chris Hill and sales manager Charlie Algieri.Around the end of March, 2015, I special ordered a new F150 and provided the requested $1000 deposit. The build at the factory, I was informed, was to begin on May 17th with delivery expected around the end of May. It turned out that this was, for whatever reason, incorrect information. It was necessary for me to go out of state on May 6th for a funeral. Upon returning late on the 11th, I had two messages that my truck had come in. The build was not even supposed to have begun until the 17th. I was elated. I called the salesman the morning of the 12th. He said it had, in fact, come in and when could I be there. I said right after lunch. He called back minutes later to tell me that my truck had been sold! I was livid but just hung up. I believe sales manager Jim Ahlquist was the person who oversaw this dastardly deal. I will not be a Kelly Ford customer so long as Mr. Ahlquist is employed there.Within the next week and a half, nearby Palm Bay Ford was able to obtain a truck that met my needs from an out of state dealer and the sale was completed.And finally, I received an e-mail from Kelly Ford on July 1st beginning:"As a valued customer of KELLY FORD, we don't want to make you a customer for a day, we want to make you a customer for life! As a part of our pledge to treat you the way you deserve to be treated..."Oh really?

ChelseaFlohr

Jul 5, 2015

Thank you Phil for making the car buying experience a pleasant one! Every step of the process was enjoyable because of the amazing people Kelly Ford has working for them. The exceptional customer service that everyone provided made us forget that they are sales-people. My new 2015 Mustang is the 2nd car we've purchased from Kelly Ford, and My husband and I will Not only be lifetime customers of Kelly Ford, but also of Phil Pettus for taking such amazing care of us and showing us what car buying should really be like! Thank you again!

stephenrice67

Jul 4, 2015