Used Cars for Sale at Ken Ganley Ford in Barberton, OH

Wellsley Jones

Sep 14, 2021

Service and wait-time are usually 100%. However, when I call to schedule an appointment, if one of the guys from the desks in the service garage answers the phone, the greeting is always rude and the conversation brash. I should not have to toughen my approach to get my point across. Please be more cordial to your customers. Because from the perspective of a customer and a marketing professional, pleasant employees still matter. Yes, I need an oil change, but I can go elsewhere. It’s nice to be nice. UPDATE: Increasing star level. They resolved an issue I recently had.

Mark Kroenke

Sep 18, 2020

So I'm disappointed to share that with only 77,000 miles on my 2015 Ford Fusion Hybrid the entire electronic steering assembly died and had to be replaced at a cost of $2,200. This is a big downer and something I will be contacting Ford Motor Company about. HOWEVER, I was again impressed with how quickly Ganley Ford's service department diagnosed the problem obtained the necessary parts and fixed it once I gave the go ahead. John did a great job communicating with me through the whole process and gave me the opportunity to save $60 by buying some parts on the side from Summit Racing rather than buying the same part at Ganley for $60 more. I'll be back guys. Keep up the good work!

Amy C

Sep 7, 2020

Very small selection of used vehicles. Salesman was nice and cars were in good condition just unable to help us.

Christopher Esakov

Sep 20, 2020

Great experience, salespeople were awesome, no pressure. Would definitely recommend.

Lejon Brames

Aug 10, 2020

If you want a over priced and long stay I would suggest ganley ! Completely lied and said my mounts were torn and took it to mechanic and told me my mounts were worn but did not have to be replaced. Oh and also they’ll charge you 120 dollars for any diagnosing issue and here’s the best part.... they won’t verbally say it!!! They’ll ask you for a “quick signature” on a paper that says in small printing the charge amount.