Used Cars for Sale at Ken Garff Nissan of Orem in Orem, UT

Jamie Birch

Aug 22, 2020

I had a really positive review when I purchased a vehicle. They sold me a warranty and promised it was different and better than all the other guys. My air bag light came on. So naturally I call thinking airbags are definitely covered. Well I don’t even know unless I pay $140 diagnostic fee. Which if it’s not covered I’m not going to fix it. I’ve never seen a dealership charge a diagnostic fee. Let alone that high and can’t even tell me if it’s under warranty. So I came to cancel the warranty and I’ve been waiting for an hour and a half. When I bought the vehicle I was in and out in less than an hour. It’s not any busier. Same day same time. I highly recommend going elsewhere and if you do come here don’t bother getting a warranty and don’t bother using their service department. It shows that all that matters to them is the original sale.

Me De

Sep 20, 2021

Can I leave 0 stars? I made an appointment to have my car reprogrammed with a fob. Had my car towed to the Ken Garff Nissan dealer on my own dime the day before the appointment. The morning of the appointment, I called to confirm that they knew the car was there. They acknowledge it and said they would get it going. I showed up 2 hours after my appointment and they said they had never checked the vehicle in. So then they checked it in but said that they didn’t have the part. We waited while they made a key for it and rescheduled to have the fob programmed the following week. That appointment was today. We showed up and got the vehicle checked in. The service employee said he would come and let us know how everything was going but that it should take an hour. Two hours passed with no word. My husband went out to see what was happening and found the car still sitting in the spot where we had parked it. Technicians were pulling other vehicles from outside around our vehicle. So, we got a refund for the service that never happened and will never use this Nissan dealer again. An hour long job that was prescheduled 2 times and no one could be bothered to earn our money. Save yourself time and try a different Nissan dealer or even and independent mechanic.

Cody Goodall

Aug 20, 2021

I went in to get my car an oil change and I ended up waiting in line to talk to someone for 10 minutes before I was even able to talk to someone. I don't know if the kids was new or what but he didn't acknowledge me when I got to the front of the line. After a few more minutes of waiting he finally got to me. Took my keys and said that they'd let me know when it was done, and send me video updates of my cars progress. I got a video link to someone speaking incoherently about my car as they walked around it and pointed. I have absolutely no idea what they said. 30 minutes later they still hasn't contacted me. So I went in. The same kid was there who "helped" me before, and he was the only associate, so I went up to him. He didn't acknowledge me. Didn't even look at me. This time there were no other customers there. He looked busy so I tried to be patient. Then he picked up the phone and started making a phone call. Still not even looking at or acknowledging me. I kept waiting. Another guy finally came in after approximately 6 minutes of me waiting and helped me. This guy was polite and helpful, and quickly flipped through the paperwork and told me that I should have done a transmission fluid change, but I could do it next time, and my tires are wearing. He gave me my keys and I left. I looked through the paperwork when I got back to my car and it says that my tires are no good, and my front brakes need to be replaced and that I need to do a transmission, brake, and power steering fluid changes. They did change my oil well so they got some stars from me, but the customer service was severely lacking. Update: I wrote this review and they replied with the generic "let us make it better" comment. I reached out to them and never heard back.

Kyle Kuschel

Jul 14, 2021

I can’t say enough how great my experience was. It started with Aspen, likely Nissans greatest sales rep. She was the absolute best to work with. Great communication! Then it moved to Mollie in finance. Mollie is an all around pro and genuinely wanted what was best for me. It ended with Mike setting up delivery since I’m out of state. Mike was easy to talk to and got the job done quickly. Thanks you Ken Garff Nissan of Orem!

Eric Roddom

Jun 1, 2021

Lost their ways - no ownership for their own faults, lacking in customer service and starting to question their integrity. I have been bringing my 2012 Titan here for service for several years. Always good service and never had any issues. But this has all changed in the past year. Last September I brought my newer Titan XD in for service. I scheduled online ahead of time to minimize my wait time, as I scheduled an alignment as well. I still waited for nearly 2 hours for an oil change and alignment. Also, I had to get three things replaced under warranty, but they needed to order those in. After my two hour wait, which didn't seem too bad for both services, they never even did an alignment on the vehicle. I had to take it to a different shop the next day to prep for a road trip. I never heard back from them regarding the three parts we needed to replace under warranty. Most recent visit last month, I asked why I never heard back from them regarding the parts. They had the wrong contact information in for my truck and was trying to reach another customer. When I asked them to update the information and re-order the parts, they would not as it is now out of warranty. They told me I had to work with Nissan Consumer Affairs for anything moving forward. I asked if they would call on my behalf, but took zero ownership on their faults. Also, with the recent visit, all of a sudden needed an alignment again per their checks. When I drove home, my truck felt like it was pulling to the right once again. I am not sure if they messed with the alignment, or if it just needed to be adjusted again, but my overall experience has made me question even this issue and their integrity. Overall, they have lost their customer service, they do not take ownership when they are at fault and I have started to question their integrity. The one place I trusted taking my truck, I no longer trust.