Used Cars for Sale at Key Cadillac in South Edina, MN

Frank

Dec 30, 2015

Didn't have a reserved time, staff was able to get me in, always treated with respect and made to feel welcome. A great place to buy a car and have service completed. Thanks

Joni

Dec 30, 2015

I received a call telling me what was repaired and was offered a warranty item that was not even part of the original problem. Yay for making my day. My former dealership never called me to tell me what was fixed and never offered any "extras" like this.

Anita

Dec 29, 2015

Justin is very people oriented, professional, and friendly! I also enjoyed the fresh brew of coffee with refreshments. P.S thanks for having a precise women bathroom. Happy Holidays!!!

William

Dec 19, 2015

I received a friendly greeting, we discussed what was to be done, I was taken to a comfortable waiting room and my vehicle was serviced in a reasonable amount of time. I was very happy when I my appointment was completed.

David

Dec 18, 2015

Came in for oil change. Tech discovered oil "leak" & faulty motor mount. Also recommended trans. flush. & front brake pad replacement. Due to time restraints, had to reschedule.Returned, all work done quickly. was given beautiful loaner to use. Very pleased with my cost. I'm a happy camper.

Dave

Dec 12, 2015

Very unpleasant buying experience with this dealership. Have bought 20 vehicles in my life, but this was one of the worst. Went to look at some new or demos. Found a CTS I had interest in. However in trying to take time to think about it and weigh my options dealership was emailing or calling me night and day. Once I made my decision to proceed, dealership could care one iota about my time schedule. It was all about them. When it came time to take delivery of the car, dealership did not want to take any time going over the vehicle, which was fairly technical, and glossed over my questions. When I told the GM I was not comfortable with the vehicle because of my lack of complete understanding of it, he responded that if I wasn't going to buy the car right then, to leave and never come back! That incredibly rude and unprofessional remark, together with an apparent disinterest to explain the vehicle fully, cost this dealership a probable sale.

Dave2015buyer

Dec 12, 2015

Went to dealership to look at new or demo. Have bought approx. 20 cars in my life, and this was one of my worst experiences. Found a CTS I had interest in. However, in trying to take a little time to think about it and weigh my options, dealership called or emailed me night and day. Once I made my decision to proceed, dealership couldn't care 1 iota about my time and work schedule. It was all about them. When it came time to take delivery of the car, dealership did not want to take time going over the vehicle , which was fairly technical, and glossed over my questions. When I told Tom the GM I was not comfortable with the vehicle because of my lack of complete understanding of it, he responded that if I wasn't going to close on the car right then I must leave and never come back!!! That incredibly rude remark and behavior, together with an apparent disinterest to explain the vehicle fully--but just take my $$$, cost this dealership a sale, as I did have a check from my credit union in my pocket from a loan to pay for the car, plus the title for my trade-in.

Elizabeth Alice

Dec 10, 2015

Everyone was great! Friendly and helpful...I never felt pressured. We were promptly greeted when we arrived. Penni took the time to find the car in the color I wanted (in back, just off the truck, not even in inventory yet) and teach me all the fantastic features of the car. The financing paperwork was a breeze. We LOVE the Costco partnership and pricing. Very happy with our purchase!

Jason

Dec 7, 2015

Dan and Mary consistently provide the very best customer service of any dealership experience I've had to]-date. Thank you again Key Cadillac Service.Jason

Robert

Dec 6, 2015

Needed a new battery as old one too weak to start the car. With help of AAA the car started and was driven directly to Key Cadillac. In a short while the new battery was installed and the car was back in the garage. No appointment --- just courtious and fast response to an unanticipated emergency. Thanks, Key cadillac!

Ave

Nov 28, 2015

Absolutely FANTASTIC! I used to have my Escalade serviced at another dealership in MN and changed to Key because I am so pleased with their service.

Lane

Nov 26, 2015

As always...Mary my service advisor went above and beyond. Didn't have an appointment, but she took care of not only my annual maintenance but the slow leak in a tire, etc., etc. Key's service and Mary is why I'll continue purchasing my Cadillacs there

Wendy

Nov 24, 2015

I was assisted by Dan in the Service Department. He has "EXCEPTIONAL" customer service skills. The part that my car needed was not in stock / I am back today and was assisted initially by Jason and then by Dan. Jason mentioned a RECALL and he said that they would ALSO be able to take care of this today as well as the Driver Assist System. I hope that my car will be completed and ready for pick-up today. I would definitely recommend Key Cadillac to friends and family.

Ryan

Nov 21, 2015

Excellent Service- Friendly staff- my vehicle was returned to me cleaned up and looking great. Jason was very friendly and knowledgeable. Thank you!

Roger

Nov 16, 2015

First class service beginning to end; car appt. was on time, waiting area was wonderful (thanks for the coffee and rolls), car was completed ahead of schedule, washed,.... all personnel professional and friendly.

David

Nov 13, 2015

VERY FRIENDLY AND HELPFUL EXPLAINED THINGS SO I COULD UNDERSTAND AND ANSWERED ALL MY QUESTIONS GAVE ME A LOANER CAR BETTER THAN THE ONE I WAS DRIVING

Robert

Nov 13, 2015

The transmission on my DeVille was slipping and needed major repair. The work took significant time to complete and a "loaner" was cheerfully provided for use during that time. In addition, a multi-point inspection identified additional issues; the shop notfied me of those and with my consent they too were fixed. When I retrieved the DeVille it had been cleaned inside and out --- to the extent that it appeared to have been detailed. I knew this trip to the agency would be expensive but I am completely satisfied and feel that I made a wise investment in having this work done by the professional staff that I have come to know and appeciate at Key Cadillac.

John Douglas

Nov 9, 2015

I've been a customer of Key Cadillac for more than 30 years and have always been treated very nicely and efficiently.

Darrell

Nov 2, 2015

Really fast service. Attendants are really courteous. I would pay more attention to the carpeting and cleanliness of your guest lobby. Not as up to date as your competition for a luxury auto dealer.

Karin

Nov 1, 2015

Unfortunately, my seat settings were changed when I got my car back. I'd prefer to drive the car to and from the service bay myself rather than having to spend the time readjusting the settings. Would appreciate it if the seats are not adjusted next time.

Robert

Oct 30, 2015

Everything was done quickly,thoroughly, and with a smile!All staff I came in contact with were friendly and polite. Wow!I'll be happy to go back there!

Ryan Charles

Oct 26, 2015

I am very pleased with the service at Key Cadillac. Everyone is very knowledgeable and made my experience top notch. Thank you to everyone working at Key Cadillac for the great experience.

Ryan

Oct 23, 2015

Key Cadillac is the Cadillac dealership in Minnesota. Everyone at the dealership is consummate professional. I will always be a customer of Key Cadillac!!

Robert

Oct 16, 2015

Top notch service and courteous personnel. Love the fact that my automobile was washed and ready to go. I am a customer here for life!

Tim

Oct 13, 2015

Very nice when checking in. The service was completed in the time they told it was and all was good.

Marilyn

Oct 10, 2015

Service is always top notch! Key Cadillac is always my choice! Service is timely, employees are friendly, space is inviting.

Martez

Oct 10, 2015

I was warmly greeted during my very 1st visit to your dealership. I was thoroughly informed during the visit. All prices quoted to me over the phone were honored and all services were completed timely and with great care. Pleasant staff. My first Cadillac vehicle and I appreciate the way I was treated and serviced by Jason and his staff.

Marlys

Oct 9, 2015

friendly, everyone is great, they let me look at new cars without pressure to buy, they are happy to let me look while my car is being serviced, and I like having my car washed and dried.

Cheryl

Oct 8, 2015

Dan is extremely helpful and a class act!!!! Your entire service department team is an example of first class service. Thankyou!

Jim

Oct 8, 2015

The guys at the service counter are great! I was recommended to come to you with my Cadillac and I will recommend others to come as well!

Rick

Oct 2, 2015

This organization is extremely well run! They understand customer service and Do an outstanding job representing the Cadillac brand!! This dealership is why I own two Cadillacs.

Terrence

Sep 30, 2015

Mary has been great to work with! We have had Mercedes and BMWs before and Mary makes our family feel welcome and will explain what need to be worked on with our cars so as long as she is still there, the north family will continue to buy cadillacs

Thomas

Sep 30, 2015

All of the people at Key Cadillac were all very profesinal.I have told all of my friends and family of the great experiance that I had with KeyTom & Muriel Waldo

Quintin

Sep 29, 2015

I had a great experience coming in. I would recommend this place to any friends. There quick to get the problem solved and fixed.

Cameron

Sep 15, 2015

dan nelson and mary nederoster are the best examples of cadillac excellence that i know ! so is marvin hinton

Mohamed

Sep 10, 2015

I did not have an appointment, however service department accommodate me immediately and took Down all car problems. They call back with estimate and fixed all problem satisfactory.

Rose

Sep 9, 2015

Beau Anderson took the next step to deliver excellent customer service. He personally drove to my office in Shakopee to pick up my car for the service it needed. Thank you! You have regained my loyalty to your company because of Mr. Anderson and I will share my experience with family, friends and co-workers

William Hugh

Sep 5, 2015

This is the 4th car I have bought from Brian Thoresen since 1994. He is a super caring salesman and fun to work with. The only reason I did't buy my 2013 Caddy from him was that it was the end of the year and you didnt' have what I wanted in stock.

Marion

Sep 3, 2015

The reason I needed air in my tires was diagnosed immediately. There was a nail in my tire and it was immediately repaired. Great service!

Randal

Aug 22, 2015

Headliner was replaced on 2011 CTS. Evidently mechanic did not have clean hands as there are smudges on quite a few areas of the fabric. Certainly Disappointed in that aspect of the repair.

Dale

Aug 17, 2015

It's always a pleasure having my car serviced at Key. All the service people and mechanics do an outstanding job.

Lynn

Aug 17, 2015

Car was having crystal fusion put on the windows at another company. I was given a loaner car, like my own Cadillac SRX, they even asked me which sirius xm stations I would like, so they programmed those in for me. Very nice touch, as I don't like to miss my Elvis channel. Car was done on time. Had a very nice experience with Key.

Joseph

Aug 11, 2015

New vehicle in for second time for a instrumentlight indicator, both for the same indication. Initial service code/service had not solved the problem. Returned the vehicle, received a loaner (promptly). Service writer kept me informed of progress. First call back suggested 2nd repair had been successful, shop wanted to keep vehicle 1 extra day. On the 2nd day, shop called and indicated that repairs seemed complete, they would drive my vehicle to me with a full tank of gas, would not obligate me to fill the loaner with gas (as was their usual requirement), and pay for my first months lease (without a request from me for some compensation for my time and trouble). Finally, my garage door opener left in the courtesy vehicle was returned to my house by my sales person. Very nice service recovery

Millie

Aug 1, 2015

Always quick, friendly. Was able to schedule my appointment almost immediately. They do what they say their going to and in the time they say they are going to.

Robert

Jul 21, 2015

Had a slow leak in one tire and needed air immediately. Stopped at a well known brand-name tire store that said "we'll be able to help you in about a half-hour". I left that store and drove to Key Cadillac where my tire was inflated instantly from an air-hose on a nearby wall and I was able to continue to my appointment. Later in the day I returned and had the tire repaired in less than a hour. Guess whose tire store door I will never darken again! Key Cadillac scores again!

Ron

Jul 16, 2015

As usual, the Service Manager, Mary Nederostek did an excellent job in honchoing my vehicle through the maintenance process. Mary is about the only reason I go back to Key for service. Again, the technician forgot to put the reminder sticker up in the windshield reminding me when my next service is due.

Dave

Jul 10, 2015

Please tell Mary thank you. She went above and beyond with my service. A nice loaner car, courtesy calls, and made the deal very fair. She is a good asset to the service area. Dave W.

Jock

Jul 8, 2015

My service is always on time and to my satisfaction. If I need a loaner they promptly take care of my request.

Wendy

Jul 2, 2015

Had oil changed and tires rotatedThey put the piece by the seat that keeps coming off back onThey fixed the recall

Jerry

Jun 30, 2015

Had many service related problems w my SRX. Key has been outstanding in taking care of these problems. Makes it much more tolerable, when the service staff does such a wonderful job. Hats off the Key Service Department

Amina

Jun 27, 2015

Brian was my sale guy, I have never met such a nice man who explained to us in details about our purchase and was very patient with our questions. He made me feel confident about my purchase he always has a smile on his face and very welcoming. The service team are awesome they make sure to get me in and out even provide a loaner while they look into my concerns about my vehicle.#ServiceTeam # Brian

Thomas

Jun 24, 2015

Due to Cadillac's design, it takes an hour for a senior repair tech to get to the bulb/turn light at $175/hour! Please advise GM to change this kind of design flaw!

Mary

Jun 23, 2015

I had a major problem with my car, and you got my car in right away. It took a week to complete all the work, and Dan Nelson was in touch with my husband several times during that period. The guys did a great job making the car "healthy" again. I am so appreciative.

Stephanie

Jun 20, 2015

I was incredibly impressed that as soon as I got out of my vehicle someone was there vacuuming out the floor in the front! All people I dealt with were professional, helpful and friendly. I just had basic maintenance done on my SRX but all was handled in an efficient manner. I also appreciated feedback I received on future maintenance that needed to be performed without any high pressure sales tactics. The experience was great... but you had me with the vacuum!

Ronald

Jun 19, 2015

I was able to get my Cadillac serviced a little early, just before I started a long trip. All staff members were very helpful including salesman, Will. Thanks to all.

Patrick

Jun 16, 2015

When coming to the Dealership for service; Mary and Dan are generally the faces of the Dealership that i interact with. They both do a great job representing the Dealership in a friendly and competent manner.

Michael Robert

Jun 11, 2015

My first GM/Cadillac experience, and it has been a great one. Outstanding service from Jeff Wright and the whole staff at Key to help get the deal done.

Kim

May 20, 2015

my car just needed an oil change. I was very pleased when I got the car back. The folks at Key, washed my car, and filled my tires with the proper air pressure. I did not expect the extra touch of service. Well done, and greatly appreciated. Kim Kerchner

Kristin

May 20, 2015

Dan is great, very conscientious and service focus. Appreciate his positive attitude and welcoming personality. I was in and out of there with my loaner car within 10 mins!

Anthony

May 17, 2015

My 2009 CTS rides like it did when I first bought it. The courtesy loaner (2015 XTS) was a pleasant surprise.

Kimberly

May 5, 2015

Dan in service is the BEST! He explains everything well and is very kind. I know when i am in his hands that all is ok.

Janet Marie

Apr 30, 2015

I went into Key Cadillac to buy my second CTS, but ended up with the XTS which is a much smoother ride for our Minthe purchase of my new Cadillac XTS Jeff Wright is a great salesman.

Mary

Apr 25, 2015

In my interest to purchase an SRX Cadillac, I visited the dealership in my neighborhood. It was a Saturday afternoon and there were other shoppers. No one greeted me nor welcomed me. Instead I was told "we are really busy, you'll have to wait." So I left and decided a Cadillac wasn't a car I want to purchase.Several months later, I felt that stirring again to check out the SRX but the difference was driving past Wally and taking a 30 minute to drive to Key Cadillac in Edina. The minute I stepped into the dealership I received excellent customer service! I was greeted by friendly sales people. I was offered water and coffee. I received immediate service. I have returned to Key several times since that first visit. I can truthfully say this is the service I receive everytime I visit. Thank you to all who make up the family of Key Cadillac! When I pass another SRX with the Key Cadillac of Edina license plate frame, I give a smile and a thumbs up because I am certain they received excellent service by everyone they conducted business with when they made the decision to buy a car from Key! Thank you Marvin, Dan, Mary and all!

Jodi

Apr 23, 2015

I was impressed with my sales associate, Brian. He actually drove down the car to me to drive. Good sales strategy. Let a customer try it out for 24 hours...more than not they will fall in love with it. Exceptional service !

John

Apr 22, 2015

Service writer was excellent! Very friendly, shuttle service was very good. Did not try to upsell me on a bunch of things I don't need.

Pacy Erck

Apr 22, 2015

Key is fast to respond to every need I have about my car. I have often driven in and they have fixed the issue immediately. I am always given fun and upmost respectful treatment. I have fun when I go, so I love going, regardless if there is a problem with my car. Key makes it easy for me to continue my dayby giving me a great rental car while my is being fixed. I find them fast and efficient and most of all the staff is right there to answer my questions and concerns.

John

Apr 16, 2015

They do an excellent job of taking care of the customer . If there is a problem they take care of it right away .

Tracey

Apr 16, 2015

I always get the best service at Key Cadillac! They always make sure my car is taken care of when I bring it in.

Janna

Apr 15, 2015

Had an oil change/tire rotation/inspection and also had a recall part replaced. The team was friendly, quick and did a great job getting my car washed and looking pretty afterwards.

Michael Jeffrey

Apr 7, 2015

We were treated great! It was a pleasure to work with Brian and get to meet Michael! We felt our price was fair and everyone was great to deal with! We also appreciated being solo when we test drove with out the pressure of a sales person in the car so we could talk about the purchase between me and my husband!

Karen B.

Apr 7, 2015

My parent's have purchased 3 Cadillac's from Key Cadillac in MN. They always had high praise for the dealership. I have owned 2 Cadillac's myself and have used their service before. My parent's and myself always felt that their repairs were very expensive, but we realized that Cadillac repairs can run high. I've never had an issue until today. My husband purchased a 2001 Cadillac Eldorado (with front wheel drive) "just for fun" to drive in Minnesota during the winters. Earlier today, he brought it into service to ask a mechanic a question and to see if they thought they could fix an issue. What he experienced is shameful. He was treated like a second rate citizen. I am yet to find out who the "Service" person is, but I will find out. Randy Papke was helpful, but when he asked if he could speak to a mechanic, the response he received from the other service person was, "I'm not going to pull one of my mechanics off the floor for someone who drives a car like that!" You have to be joking. You don't know him, or what he can or can't afford. Is this how they treat people who come in there casual? My husband retired at 55 and now dresses very casual. He is from Florida and wanted a winter car. He found a 2001 mint condition Cadillac Eldorado with 40,0000 miles, it was driven by a pilot who had stored it year round. Even if he had driven in there with a 1980 Cadillac, a neon, or a mule, does that give your service team the right to treat him with such utter disrespect? NEVER!Shame on you Key Cadillac for how you treated my husband. I will do everything in my power to make sure everyone is aware of how my husband was treated. I can guarantee my parent's and I won't be back!One other thing to note to readers of this post... don't waste your time writing a review on their website... they monitor and delete anything that they don't like.

Elaine

Apr 1, 2015

Mary in servicing is awesome! Everyone is caring and immediately meet my needs. Thank you for the excellent service and friendships.

Hugh

Mar 31, 2015

Everyone was very pleasant, professional and helpful. lounge was clean and comfortable . You did an excellent job of keeping me informed on the status as my car was being serviced. Price was fair. Definitely will come back when repairs are needed.

Mary

Mar 22, 2015

the service provided by key cadillac, and especially mary, were awesome!! easy to make an appt, a ride to work and the car looks and run great!!

Daniel Chester

Mar 10, 2015

Helpful sales staff who took time to understand my needs and to align me with the best vehicle and program(s) for me.

Marlys

Mar 5, 2015

As usual, everyone was great and the service was excellent. Mary always looks for what I need, based on my driving pattern not what the manual says is needed!

Karen

Mar 4, 2015

Staff is always so friendly. They ALL greet you with a smile, explain everything in detail and make you feel valued! Excellent service from everyone.

Pierre Dale

Mar 3, 2015

Penni, Lisa and Ryan did an excellent job. Made buying a car an enjoyable experience. Would recommend Key Cadillac as the place to purchase your next car.

Debra

Feb 27, 2015

I LOVE the customer service at Key!! Dan and the crew are fabulous! I feel very special when I am at the dealership. :)

William Taylor

Feb 23, 2015

Brian helped a great deal at difficult time, I had totaled my other car and was going out of town. Brian and the rest of your staff found the car and had it for me when we got back. I heard that the dealer who had the car was not the easiest to work with.

Deb

Feb 18, 2015

Great customer service!! Can always count on a job well done and I feel very confident in bringing my vehicle here. I would not go anywhere else!

Sonya

Feb 12, 2015

Mary was great. She explained everything, there were no surprises. It was done on time and I got to drive a beautiful 2015 ATS while my car was being worked on.

David

Feb 5, 2015

My sincerest thanks to Mary, Dan, Mike and the Key Service mechanics for doing such a great job of keeping my cars in tip-top shape for many years. You are an unbeatable group! Special thanks also to sales wizardPenny!

Kathleen

Jan 21, 2015

Courteous, pleasant and competent staff. Waiting rooms clean and available. Work done in a timely manner and to my satisfaction. In fact, the car was returned to me looking better than when I brought it in! I really like this used car (2011 CTS) I purchased from Key Cadillac. It runs well, is comfortable, well constructed, and built for many more years of service. G. Lundgren

Stephen

Jan 21, 2015

Key"s service people know what they are doing and do their best to anticipate what will need to be done next etc. A good maintenance philosophy.

David Edward

Jan 20, 2015

Transitional time at the dealership and also a federal holiday led to an expanded timeframe to complete the transaction but it was no bother. Sales rep is top notch as well as manager.

Robert

Jan 20, 2015

I've had the car since it was new and evertime I've had it to Key Cadiac the service has been great!

Jean

Dec 20, 2014

They have the best service department in the world!!!! Always so helpful, knowledgeable,honest, ethical,and courteous. It is a pleasure to work with such high end talented people.

Shirley

Dec 19, 2014

We had several major issues to be fixed on our Escalade with 206,000 miles in a couple days, and Key came through. We feel the vehicle is ready for Winter.

Robert

Dec 12, 2014

Engine light came on. Called Key Cadillac and was asked to come in immediately. Diagnosis: Bad coil. Two coils replaced while I waited and I was shortly after headed home.

Lane

Dec 10, 2014

As usual, the service from all aspects was great. As a multi-car buyer from Key over many years the service personnel, Mary and Jerry, are fantastic...they do exactly what they say, etc., no repeat repairs, very reasonable amount of time, and ALWAYS enjoyable personalities.

Jerry

Nov 24, 2014

A body repairperson was suppose to be there but came on a wrong day so Mike Galvin in service offered to bring us a loaner car and bring our car up to Key for the service.

Michael

Nov 21, 2014

Always friendly staff, they are helpful I never leave feeling Unsatisfied. Mary the service Rep. Has always answered all my questions A+.

Elaine

Nov 20, 2014

Absolutely recommend!!!!!!! Fast, responsive, efficient,always courteous - goes out of their way to make things right!!!!Smiles while they work! I love MY KEY CADILLAC DEALERSHIP!!!!!!!!

Joan

Nov 18, 2014

SRX recall fix. Only took 25 minutes despite it be a very busy morning in the service department. People behind the desk were very nice as usual.

Linda

Nov 11, 2014

Awesome, awesome, awesome!!! My car needed additional re-programming and I needed to get to the office, so the Finance Manager gave me her car!! The staff at Key Cadillac is stellar!

Kevin

Nov 7, 2014

My wife and I drive from Webster, Mn for Cadillac service. It is essential to have a vehicle to drive off with. Thank you for adding that option. Mr. Dan Nelson is a very pleasant service guy. He takes care of us with detailed information through your service process. Thank you for your service!Kevin and Maria Delk

Francis

Nov 3, 2014

Always pleasant service people, sales people. Cost was slightly less than we anticipated. Appreciate the car wash that always comes with the service.

Frank White

Oct 31, 2014

I really like returning my 2nd SRX (2014) to Key Cadillac for service (oil change), the service staff are always friendly, personable and listen to you concerns, questions and comments. Nothing seems to be routine, they have time for you the customer. It gives you a feeling that they really want to take care of you and your vehicle. A couple times I've had to call with a question, they always take to the time to answer questions, offer assistance and provide results. Car is always clean when I return, I really keep my car clean and glad they do the same. Kudos to Key Cadillac team. Thank you.

Dennis

Oct 19, 2014

Very pleased; appointment regarded "recall" issue. Dan, who we work with, is always very professional. Things were taken care of, without a long wait. Will definitely continue to do business with Key.

Thomas

Oct 12, 2014

I had a head lamp bulb replaced. the job was done in a timely manor and at a fair price. (good job)Tom Waldo

Earl Owen

Oct 7, 2014

Over the past eight years I've enjoyed excellent service since buying our first CTS from Marvin Hinton. When considering the purchase of a replacement auto we looked to Marvin first based on our eight year relationship and he helped us put together a fair purchase package as well as being a knowledgeable and pleasant person with whom to create it. Earl and Marilyn Lindquist

ET

Oct 6, 2014

Jeff W. was great to deal with, we both understood what I was after in terms of a vehicle, what I needed in trade in value on mine and it was a smooth, seamless transaction. Everyone I dealt with at Key Cadillac was professional and friendly. Would recommend them to friends and family.

Alan

Oct 4, 2014

Went for an oil change only and got an oil change. I appreciate that I did not have to sit through a sales pitch for hundreds of dollars of additional recommended work.

Jane Hammond

Sep 28, 2014

Jeff Wright has been our contact at Key for many years now. He continues to find the best products for our family. He dedication to the dealership goes above and beyond!

James

Sep 24, 2014

I was able to get in pretty much when I wanted to and I waited for my vehicle. They also complete an open recall that I didn't know what out there.

Ron

Sep 22, 2014

I guess I'm not as disturbed with the maintenance department as I am with my Cadillac cars. Every time I take it in for maintenance its another $1000 to $2000 dollar bill. I thought I bought good quality but instead I just bought higher maintenance costs. I think I paid twice for my deville and I'm heading in that direction with my escalade.

Jane Irene

Sep 4, 2014

Everyone is very knowledgeable and patient. I always feel like I am being served and treated like a VIP. This is our choice for dealership!

Marlene

Sep 3, 2014

The staff is always very welcoming, understanding and willing to help with any questions or concerns.

Mel

Aug 31, 2014

All the service advisors do there best to accomodate the customer and explain what was done to resolve any problem for which I came in.

Bettijo

Aug 28, 2014

I really enjoy working with Key. Their service department is awesome. Purchasing my new Cadillac from them has been just as awesome. I would highly recommend Key.

Kathleen

Aug 26, 2014

Now that Mike Solberg back working for the dealership the customer get Superior Service that has been missing in the Service Department for many years. Thank you Mike

Barbara

Aug 23, 2014

I took my car in for an oil change and a recall check, Mary Nederostek in service helped me and couldn't have been nicer! I was in and out in no time at all - thanks! I will definitely recommend your dealership. :)

Mary

Aug 16, 2014

I have been very happy with my car purchase from Key Cadillac from the first test drive. Quentin my salesmen was very kind and helpful in looking for the perfect car for me. Mary in service is knowledgeable and also very helpful with any questions I have needed answered. I like coming to your dealership because everyone I come in contact with while I am there goes out of their way to be friendly and helpful. My parents have bought their Cadillacs there and now I am the next generation to follow suit. Thank you to all.

Jack

Aug 1, 2014

The Service Department was outstanding and completed all of our concerns in a timely manner and to our satisfaction. The car runs quiet now with no noises. Jerry Larsen is also very much appreciated for his understanding to our problems.

Mel

Jul 25, 2014

I've been more than pleased all the years I've dealt with Key Cadillac. I wrote to your mgmnt last Fall extolling the efforts performed by your service personnel: Mary, Jerry, Mike and Dan. I also regard Dave Gilbert as the best service manager to be found at any dealership.

Darleen

Jul 12, 2014

All of your service dealers are very knowledgeable. I deal with Jerry Larson most of the time and he is very friendly and helpful. Keep up the good work!

Thomas

Jul 9, 2014

Would have been helpful if a vehicle would have been available to run errands while waiting 2plus hours for maintenance

Mel

Jun 28, 2014

Mary N. was so helpful in looking into my problem I feel indebted to her for the interest she took in resolving my problem. Now, I hope the mechanic who worked on the car resolved the problem correctly. Time will tell.

Frank

Jun 27, 2014

I really appreciate the attention to detail and the welcoming atmosphere. It appear to me that all of the staff value, great customer service, even the friendly hello's or other greetings, make you feel like you're a valued customer and person. Wish this type of customer service would happen at more service providers...it's great.

Chuck

Jun 6, 2014

Appreciated receiving a loaner vehicle while mine was being repaired. Also, picking up my vehicle after it has been washed and vacuumed was greatly appreciated.

Terence

Jun 1, 2014

Tom Franz and Brian Thoresen have been "my go to guys" for a long time and that will never change; and Dave their field service man is top notch!

Frank Matthew

May 31, 2014

It is wonderful to be appreciated, respected and valued as a person and customer. Everyone treats me with respect from Quentin, Lisa, Tom, to the service staff, I like Key Cadillac.

Beverly

May 30, 2014

Brought in our 2014 SRX for a couple of simple things, and they were taken care of quickly, no problem. Also I had to admit that the technology in the car was nearly too much for a former technologist. Great car, great dealer.

Olson1460

May 30, 2014

Simply stated : Key Cadillac will not complete the repairs on a GM recall notice. My opinion... take your business somewhere else.

Maurice

May 29, 2014

Mary in service was extremely knowledgeable, friendly, and helpful. She made the experience a pleasure. Also Bob with the loaner car most helpful. The entire crew was service orientated and professional

Dennis Leroy

May 24, 2014

All the employees that we encountered were very personable and pleasant to deal with. We liked our sales person and were especially pleased with the fact that the owner himself got envolved. And referred to me by my name the next time I came in. Good business practice.

Patricia

May 15, 2014

always a wonderful experience, Dan, Mary and Mike are such professionals they always make me feel welcome and my car is always perfect when they are done

John

May 7, 2014

I made the appt. everything was ready for me . they had a car reserved for me . they promptly called when the car was ready. It was a great experience . Thank you very much.

Wendy

May 6, 2014

Very accommodating / had an oil leak and they got me in right away - shuttled me to work and the car was checked and ready for pick-up within a couple of hours.

Gregory

May 3, 2014

Dan Nelson helpedI bought my Escalade in 2006 and Dan has been my guy sinceJust wish it wasn't so expensive

Jack

May 1, 2014

Excellent service and my Customer Representative, Jerry Larson, was very accomodating and helpful, as usual, along with the other service reps.

Robert Atkinson

Apr 29, 2014

We came in to look and leased the car that day. A very effective job done by your salesman Quentin Moore. He has his act together.

Sonya

Apr 29, 2014

Great customer service from making my appt through picking up the car! And I really appreciate having a car available for me to use while mine was getting fixed. Thanks Mary!

Richard David

Apr 26, 2014

Brian Thorson is our guy at Key Cadillac and continues to give us the highest level of customer service. We have purchased multiple cars from Key Cadillac through Brian and will always come back. Brian always makes the experience special. He listens to what we are looking for and always meets or exceeds our expectations. Thank you Brian and thank you Key Cadillac. We love our cars!

Fred

Apr 21, 2014

I WAS VERY HAPPY WITH THE SERVICE I RECEIVED, MARY KEPT ME UP (BY PHONE CALLS) ON ALL THE STEPS TAKEN TO GET MY CAR BACK IN TOP SHAPE, ALSO PROVIDED ME WITH A LOANER, AND ALL BUSINESS WITH THE WARRENTY COMPANY......VERY PLEASED WITH THE JOB SHE DID.

Beverly

Apr 19, 2014

We were very well received and Penni Westrum and Tom Franz spent a lot of time and effort helping us find the right car. Penni also spent a lot of time making sure we understood how all the controls could be used. It was an excellent experience.

Eugene

Apr 18, 2014

They quickly did the paperwork to get my car into the service area.They kept me informed as to what was happening.They had the car ready and washed when it was done.Excellent!

Cadillac/grandy

Apr 16, 2014

Switched from the CTS to the SRX Crossover and WOW it is the first SUV but it is a dream Key Cadillac offer the best service even when I decided to switch.

Linda

Apr 15, 2014

I would highly recommend Key Cadillac. I don't believe they could made car repair and maintenance better!!What a great crew!

Thomas

Apr 12, 2014

Mary is our Service Agent. She communicates clearly and at appropriate times. We continue to trust her wholly as our Service Agent and appreciate her professional demeanor and gracious attitude.

Alvin

Apr 11, 2014

Dan Nelson is a great service consultant. He puts fun into his job as he explains conditions or problems with my vehicle. I'm sure all the consultants are great. Dan has been the only consultant I have dealt with.

Steve

Apr 4, 2014

Got in and out on time, work was done and car washed. No problems. All very nice people in the service dept.

Lee

Mar 27, 2014

I am always treated with respect. If my car will not be done shortly, I am given a ride or a loaner car. I have faith that my car will be repaired right, the first time. I believe that Key would not lie to me.

Randy

Mar 27, 2014

We have purchased and leased four vehicles over the years from this dealership and will continue to do so in the years to come. Their service to the customer is outstanding.

Wendy

Mar 26, 2014

Everyone was so kind and made my first "service" experience easy and the best ever !! Needed to be shuttled which went very well to and from.

Scott

Mar 21, 2014

I have found all of Key's employees to be friendly and helpful and I feel well cared for when in your dealership. And I love my CTS!

Troy

Mar 17, 2014

I used the roadside assistance due to a flat tire. The response was great. They removed the tire, took it to the dealership, fixed the leak, brought it back and put it on. It was very convenient.

James

Mar 13, 2014

In and out in less than an hour with a free sweet roll and a (free?) oil change. Thanks Mary.

Stacy

Mar 11, 2014

vehicle was dropped off, service was done, Key Cadillac car service came and picked me up, vehicle was picked up

Peter

Mar 5, 2014

Dan in service was terrific. His assistance in helping to identify a grinding noise in my steering was instrumental in getting the problem fixed. I will be back because of Dan.

John

Feb 28, 2014

always handled very professionally from Dave's help on roadservice to mary inSerevice dept. to sales professionals. All in all a good experience. Oh yes Lisa in finance is great.

Linda

Feb 25, 2014

Key Cadillac is a class act and has ALWAYS taken great care of me and my cars for the past 16 years! I only have praise and great respect for their staff. - L.K.

Catherine

Feb 18, 2014

On a cold snowy morning, your staff gave me a warm welcome. They also made sure I got an all wheel drive rental vehicle cleared of all snow and toasty warm inside while I waited for my car to be completed.

Donald

Feb 18, 2014

You not only did what we came in for but noted something that could have become a problem and fixed it. Thank you.

Kevin

Feb 18, 2014

Friendly people all the time. They go over every detail and they don't do a service that they have not discussed with you. High class!

Robert

Feb 18, 2014

I had my scheduled maintainance done, Took about an hour. The only thing I was disappointed with is they usually run the car through the wash- they did not this time-but then again maybe they do not normally do that and i just got spoiled!

Tom

Feb 18, 2014

For service, I would definitely recommend your dealership.After buying two vehicles from you in the past, I had an unpleasant experience with one of your reps and bought my last Cadillac from another dealer. It was sad, because I do live in Edina and support our local businesses.

Bob

Feb 15, 2014

At Key this has become the norm, the dealership continues to deliver a super customer experience and it does not matter which employee you deal with, they all work very hard to deliver that same predictable experience.

Chuck

Feb 14, 2014

Greatly appreciated a loaner vehicle while mine was being repaired. The vehicle was washed and clean inside, and the same make as mine. They repaired my vehicle in a timely manner and close to the estimated amount of repair they provided me prior to beginning the repairs.

Jack

Feb 13, 2014

Service Department is very efficient, as usual. Never have any problems with them, no matter with whom I work with.

Marlys

Feb 13, 2014

Great as usual!! I appreciate any suggestions and well as excellent service within the time promised. The Service Dept sells new cars.

Steven Lawrence

Feb 13, 2014

Excellent experience. I have been buying/leasing Cadillac's from Key Cadillac since 1979. My first purchase was a beautiful silver Cadillac Coup Deville! I had just turned 30 years old.

James

Feb 11, 2014

Everyone was very personable. I made my service reservation through the Cadillac mobile app and I was very impressed with the quick response from the service department.

Ruth

Feb 11, 2014

I am always impressed with the integrity and level of service at Key Cadillac. I don't take my car anywhere but Key.

Jane

Jan 10, 2014

Had a couple of issues with the car not starting this past summer. After going back into GM maintenance bulletins, Key recalled the problem with On Star. After they reprogrammed On Star, it now appears the issue has been resolved. Just disappointed that we had to spend time and money to get this issue resolved. Should a bulletin have been sent to the consumer so we were aware of this possible issue with On Star?

Frank

Dec 28, 2013

Customer service staff in the maintenance dept., excellent. Also, Quentin Moore extremely helpful with questions regarding my vehicle when needed. Kudos to Key Cadillac staff.

Carol

Dec 13, 2013

Always a pleasure to visit Key Cadillac. Great service and lovely staff. I tend to give it rave reviews. Customer service is over the top.

John

Dec 6, 2013

I had a very pleasant experience at Key Cadillac. They were thorough in their diagnosis of my trouble and gave me an estimate for the repair needed. I picked up my car that same day.

Larry

Dec 5, 2013

I had a purchased a 78-7 yr battery new and had it installed at this shop 2 1/2 years earlier (May 2011). It died Dec 2013 and caused me to have to jump start the car to get into this shop. The work took about 24 hours to complete (install new battery). The battery was determined to be bad. Because the battery was under full warranty the new battery was free to me. However, this problem caused me lost time from work.

Deb

Nov 9, 2013

As always my experience with Key Cadillac has been exceptional. Fabulous customer service and knowledgeable staff are why I will not take my car anywhere else!

Jim M

Oct 15, 2013

Key Cadillac makes the buying process easy and stress free. From reviewing my needs, to sharing options, to presenting a deal that works for me, it has been an easy and enjoyable experience.

Cadillac Fan

Sep 14, 2013

Have been purchasing cars for over 45 years. This was my first Cadillac experience, and it was terrific. Used cars.com web-site to invite several area dealers to respond to my specs. Key Cadillac's response was the most professional and also the most respectful of the guidelines I'd set, e.g., that e-mail was my preferred communication medium. Once I arrived for a test drive, I felt everyone at the dealership was focused on my making the best decision as we together negotiated a fair price. No pressure. No games. Follow up over the next two weeks to ensure my satisfaction was greatly appreciated. Have already encouraged friends to visit Key if they are thinking of purchasing a new car.

Ron Meuser

Aug 30, 2013

I cannot tell you how impressed I was and have always been with the people at Key Cadillac. This is car #4 with them and will not be the last. I want to specifically point out what a great job Lisa and Quentin did in assisting us. Professional, polite, fun are just a few adjectives that I would use to describe them.

Ronlmn

Aug 26, 2013

Penny (my sales person) and Tom (Sales manager) work very hard to make sure I get the right vehicle, understand the features/benefts and get a great price. This is my third Cadillact that I have purchased from Key.

Marlisa

Aug 1, 2013

Key has always been great! I can depend on everyone to take great care of my cars.

Patibelle

Jul 24, 2013

I am always treated like a valued customer. My service agents Mary and Dan know me by name, greet me and make me feel welcome. Quentin my sales rep always stops by to say hello and to check to make sure everything is going well.

smcsmq

Jul 11, 2013

The internet sales representative was very helpful and extremely responsive with a car purchase within a day or two from my inital outreach to him. I would definitely refer my friends and family to this dealer and purchase my next vehicle from them. The service was fantastic!

CG

Apr 6, 2013

We recently purchased a 2011 SRX from Key Cadillac. Julie S. was our salesperson and was wonderful to work with!! She was up-front with us and answered our many questions, pulling documentation as requested. On the day that we took ownership of the "caddie", Julie sat with us and helped us program the many options the vehicle has. She made sure the car was spotless, detailed and had the winter floor mats in it. Later in the week she made a call to see if everything was okay and if the garage door opener worked. She arranged to have Dave from the shop, come out when the license plates were in to put them on and program the garage door opener for us. Dave came out cheerfully and quickly took care of that business. My husband and I really appreciate the wonderful service. Their facilities are clean and comfortable. We were treated with respect by all the sales people and business staff there.

Karl B

Mar 25, 2013

I have been coming to Key Cadillac's service department and checking my car(s) in with Jerry Larson for 10+ and have yet to be disappointed with the quality of the work completed. Jerry Larson listens to me explain the issues I am having with the car and will return the call promptly once the mechanic has checked the car out and then explains any required repairs to me in a manner that I understand. I have found that Key Cadillac stands behind their repair. Thanks

MarLisa

Mar 19, 2013

Excellent in every regard - service, buying, and general friendship.

James & PJ

Oct 30, 2012

We bought this car sight unseen except for the photographs as it had all of the features and colors we were looking for. I asked Dick (our salesman) to be straight with me and tell me if the car was sound. This was a big purchase for us and it was hard to make a deal without even test driving the car. Well, it arrived and it's just what we wanted. Dick made sure the keys, floormats, owners manual were all there. Thank you Key Cadillac and thanks Dick. Great car! James and PJ. Idaho.

Alienated Customer

Sep 21, 2012

Oh boy was he a dandy as a service manager...and the survey calls never stop and no matter what you tell them things never change. Please John...move on to something else!

bUCKET

Apr 13, 2012

I used e-mail and received very prompt and complete responses. I have not purchased a new car yet. Do not really know when I will but they will be one of the first places I check as they are very prompt and cordial. Had pretty good prices also - but not the best yet. I will deal in person when making a final decision.

Noneatall

Mar 26, 2012

A quality business with quality people. When/if I get a Cadillac it will be from them.

Goaltender

Feb 16, 2012

Very good customer service and follow through. Very fair in their price on a used car. Marvin was great and went the extra mile for me in getting the info that I needed. Anyone will be in good hands in dealing with Key Cadillac. A pleasure to do business with in purchasing a new or used car.

louh123

Dec 3, 2011

all the help were very helpful and friendly and I would deal with them again. The showroom and the entire building was clean and well kept.

Driving a Caddy

Nov 22, 2011

We have bought new and used cars from Key Cadillac for many years and keep coming back. The Sales Dept. makes buying a car hassle free and as quick as we need. Lisa does an excellent job with all the financial paperwork and we have always had great service when bringing our cars in for service. I would highly recommend Key Cadillac if you are looking for a new, used or leased vehicle.

Shrub

Nov 22, 2011

My experience with the rep I had was great! KG is whom I worked with and he was very helpful. However, I was not totally satisfied with the owners decisions about what I wanted. I asked about replacing the tires on the 42M mile vehicle I purchased and was told I can do it at his cost and pay the labor! That was the only thing I did not like or appreciate about the process. Should have just been done. Everything else was great and KG was super!

Terry

Nov 22, 2011

A great buying experience! I have been bringing my previous Escalade in for Key's excellent service for some time. When it came time for a new one, Penny Westrum was an absolute professional sales person. I would recommend Key Cadillac and Penny Westrum to anyone. A well run dealership.

Boomer

Nov 11, 2011

I have purchase and service all my families car at Key have received nothing but the best help in both the sales and service department. I would recommend anyone to Key Cadillac.

Love My STS

Nov 11, 2011

When I went into Key Cadillac everybody was willing to help me. Gerry showed me the vehicles and did a great job helping me pick the right vehicle for me. Lisa in the finance department arranged a great loan for me that fit my budget. I will be a life long customer of Key Cadillac!

Michael

Nov 11, 2011

I would buy my next cadillac from Key. They are so respectful when dealing with them.

Architect

Nov 7, 2011

I have been a customer with Key Cadillac for over 17 years and purchased 3 cars in that time. There are several reasons why: 1. They always know my name, whether it is the business manager, the sale person and the service dept. That means a lot! 2. I trust in what they are telling me about my vehicle is true and not a way to make money. 3. The sales person respects my requests and doesn't try to sell me something I don't want or need. 4. Overall, just a very nice place to go whether it is to purchase a new car or get the existing one repaired.

Happy Camper

Nov 7, 2011

Very professional crew made buying our used Cadillac a pleasant experience

jock strap

Nov 7, 2011

personal "verty" nice!!!!! treat you like a "real" customer

Joel W

Nov 7, 2011

Everybody from the used car manager who appraised my trade to the salesperson who featured my new vehicle and took the time to make sure that I understood how everything worked to the finance manager who arranged great financing options was wonderful! Very professional dealership that really took the time to make sure that I got the vehicle I wanted!! Thanks Key Cadillac! I will recommend you to all my friends.

Keely

Nov 7, 2011

My experience with Key Cadillac has been fantastic! The staff is all very professional and I have never received this type of personalized service at any other dealer. They will be my dealer for life!

Palomine

Nov 7, 2011

We have been buying cars, both new and used, from Key for years. They always seem to have just the right vehicle for what we need at the time, and there is never any pressure.

Susie

Nov 7, 2011

Sales person Brian made it easy for me to purchase a car. Very thorough and will buy again from Key Cadillac and Brian.

ChiKid

Oct 30, 2011

What a professional outfit! From the sales person, to the finance agent it was really a first class experience. I've purchased a numbers of cars through the years from many manufactures and haven't had this type of treatment.

Girl Power

Oct 3, 2011

I initally contacted the dealership online and found the internet salesperson to be very helpful and not pushy. Being a woman I assume they would try to take advantage of me and that did not happen. They explained the whole process to me and I knew what to expect without any surprise. I felt very comfortable with my purchase and will buy from Key Cadillac again.