Used Cars for Sale at Keyes Hyundai in Van Nuys, CA

dkirby11

Nov 11, 2016

Showed me the car I wanted quickly and the salesmen were very professional. The test drive was very good and all the equipment on the car was explained to me.

dariush_7991

Nov 10, 2016

Thanks to sales person Mr. Carlo to introduce anything about the new car for me .He is so professional staff. And I recommend to anyone to buy this car.

aldin.stupar

Nov 5, 2016

Overall a great experience with ease. The sales person was very professional and friendly. I definitely will contact him should I decide to purchase another Hyundai.

dinhomas

Nov 5, 2016

The whole experience there was great! Richard asked what kind of car I wanted and he made it happen. I'm glad I set foot on that dealership. Great people, excellent stuff.

janet.bakhshians

Nov 5, 2016

I was very happy with my new car and the salesperson bobby was very kind and patient with me. explaining all the features I will be sending him all my family and friends.

norahj

Nov 5, 2016

i came in to look gor my options and wanted to liwe my payments... End up buying a much more expensive carwith $100.00 More in payments. But, I left satisfied, Happy and satisfied with my car and te expernce of finding it, Financing it. . . Thank you all for helpIng me Buy mu 2017 Hundai Tuscon!

listentoroger

Nov 2, 2016

My experience at this dealership has been great thus far. It was painless. Usually I dread car shopping but they made it a very easy and comfortable experience.

coreyzprops

Oct 29, 2016

I've bought many vehicles from different Keyes dealerships over the past 15 years. Compared to other dealers I've bought from, I have always had better experiences with Keyes.

lucyconte

Oct 26, 2016

My car dealer sales person was really nice and I had a great experience buying my new Tucson. I would definitely buy my cars at Hyundai Keyes in the future.

tavetisyan85

Oct 26, 2016

This is not the first time I bought a car, but this was definitely the most pleasant experience I ever had. Leo Davari took exceptional care of me and listened to my car wants and needs. I was in and out in 1 hour. I went through the Internet department. Make sure you do as well, and ask for Leo. I am going to send all my family and friends to him. You should as well!!!

1gwiz46

Oct 23, 2016

I walked in to look at a car I saw on the internet, used. We did a test drive and my salesperson, Imraz, asked if I was interested in anything else and proceeded to just show me some nice cars which I either said yay or nay to. Everyone was super nice. NO one was pushy. I ended up making a deal to my liking because I was just really impressed with this place.

ebautista424

Oct 22, 2016

Miguel, the sales person was extremely helpful, and worked his amazing magic to put us in not only a great car but a NEW car for my family.Other dealers turned us down due to my credit, but Hyundai made it happen. Super happy with the car and the amount of our monthly payments. This location is full of amazing workers. Overall i am extremely happy with my purchase.

lizperry64

Oct 20, 2016

This is my third Hyundai and not my last, I love the way it drives and the style of the car. It has lots of great features and drives very smooth.

rpavlo

Oct 20, 2016

I had an excellent experience leasing a car from this dealership. They were straight forward and made leasing a car enjoyable. I will recommend Keyes to friends and acquaintances.

tsewen

Oct 20, 2016

Enjoyed my experience, on the other hand this is my third Hyundai from the same dealer (Keyes Hyundai), so I knew many of the people I was working with (including service personnel). All of my questions were addressed, and the people I dealt with were friendly and accommodating. I only have good things to say about my experience.

abramso8

Oct 18, 2016

Was very particular about the car...I went in a couple times and had leased before...Very nice and helpful and patient sales people. Thanks, Roy Abramsohn and Betsy Abramsohn

harryhoward88

Oct 18, 2016

The car is great really happy with leather seats. George was great and helpful and I am happy. It's a great car. George is the man. Thank you George.

shafic.ghraizi

Oct 18, 2016

Staff are amazing and they did a grat job to sell the car and they gave the perfect price i was looking for. Thank you all

happywawa

Oct 15, 2016

The approach was quick and to the point. I feel like I was sold what I wanted and came in for. The process was not too tedious and I am pleased with my purchase, thank you!

kevinsprout

Oct 15, 2016

I am so happy i was refered to keyes hyundai and especially to see johnny by my friends who bought a car johnny bassous is the best and i will send him more people thank you so much

lakersalldayee

Oct 15, 2016

Very very very easy to make your decision here with steve. When my lease is over i will definitely come back for him. Really a no brainer

noranora1933

Oct 15, 2016

The fastest and easiest time I lease a car. The staff were very helpful and polite and no pressure felt. I was stressed but when I meet Johnny Bassous my sales person he made me feel at ease and welcomed and he didn't pressure me to lease my car and showed me everything that's why I liked the car. Thank you so much Johnny and Keyes Hyundai

shawnk303

Oct 14, 2016

Luke made the process very easy. He took his time showing me the different Tuscon models after I stated I was in the market for a small SUV. I wasn't planning on buying but the deal was too good to pass up!

Lorena

Oct 13, 2016

Went in for a recall and Jonathan Hughes made it so much easier. He made everything so much simpler and didn't push anything pointless on to the service.

priscilla.alvarez28

Oct 13, 2016

The buying experience was ok. Very unhappy that not even a week later the car is being serviced for electrical problems and that I had to make 2 trips because loaner was unavailable. Everyone is nice, mostly upset that I'm having to take the car back for repairs so soon.

Hello123

Oct 10, 2016

It was a Wonderful experience. The sales person was knowledgable and experienced. I would be happy to shop there again. The support team was great as well.

witoldgolkowski

Oct 8, 2016

The experience was really good. I will be back to service my car when ready. Thank you for letting take my time with the deal. I am satisfied.

achernandez29

Oct 7, 2016

It was an overall good car buying experience with this location. I would recommend this delearship and this car brand to family and friends interested in buying a new car.

mark.nevarez04

Oct 5, 2016

Only disappointment is the scratched steering wheel . We are hoping that this issue will be quickly resolved , since we will be looking for another new car in February 2017 .

louisa_333

Oct 1, 2016

I came into the dealer not knowing what Hyundai has to offer, I've never sat in one. I made a apt with Leo first. He was just amazing. I was blown off my feet when he showed me what they offer. I never though I would be driving a Hyundai, but Leo the Internet Manager did such a great job showing me their vehicles. The deal he gave me was even better. I am definitely returning to purchase my next Hyundai from him. Make sure you ask for Leo Davari when you are ready to get a Hyundai.

eduard2424

Sep 30, 2016

Great dealership. Johnny is a great salesman and he is very knowledgeable and helpful. He made my experience easy and fun. I will return to this dealer to work with Johnny again in the future.

littlebigroy1

Sep 30, 2016

I usually don't write reviews, but Leo was so amazing, I just had to. He helped me pick out a car and went through the paperwork which made the process so easy. I got a great deal, and felt comfortable the whole time. You have to ask for Leo Davari if you are in the market for a Hyundai.

sgomezwit

Sep 30, 2016

Johnny is absolutely amazing he knows how to make you feel extra special while buying your new vehicle I will definitely becoming back to purchase my Hyundai Genesis in a couple of years with him thank you so much Johnny your the best !!!!

juliedschlos

Sep 29, 2016

I did not plan on buying a car that day, but my salesperson Leo Davari made me feel incredibly comfortable with this purchase. He listened to my needs and found the right car for me for a price I could not say no to. Make sure you ask for Leo Davari when you are looking for a Hyundai.

rahim.sewani

Sep 26, 2016

The best place to buy first time from because they explain everything and gave me more options and they didn't push me to buy a car and our sales person name is Johnny Cassius please ask about Johnny if you want to buy a car and know everything and he gave us KitKat too what an amazing guy

tam1419

Sep 25, 2016

It was 45 mins to closing and Michelle assisted ne as if I was her first customer for the day! She truly wanted to know what I wanted/needed in a car and did her best to deliver. I was a bit indecisive between two different Sonatas, but she was patient and understanding. I will be sending people her way when I know someone needs to buy a car! Thank you Keyes Hyundai for having someone so awesome in your team!

kerripmcneill

Sep 24, 2016

Chris contacted me the day I called and requested assistance. He was thorough in making sure everything was done to my satisfaction. He followed up with me less than 5 days later to make sure I was enjoying my brand new car. Thank you everyone for all of your help!

shadow73cruz

Sep 22, 2016

Second time leasing here and I can't be any happier with me new car. Thanks again Bobby and Hyundai for such a great experience.

galustian84

Sep 19, 2016

Leo was great. This was my 2nd visit to Keyes Hyundai. Leo called me the when the vehicle I wanted was available for purchase. I drove straight from work to buy the car from him, even though I have several Hyundai dealers around me. Leo was very honest and gave me a great deal. I will definitely refer all my family and friends to him. Make sure you ask for LEO DAVARI

rafael2

Sep 19, 2016

We are happy with our elentra, we don't ask much for a car but what we asked for, we got it. The car is economic and really quiet.

tyler.james.ashle

Sep 19, 2016

Make sure you see Leo Davari. He is very professional, and will guide you through the process to make it as easy as possible. I was not going to purchase that day, but Leo gave me such a great deal, I could not pass it up. I will definitely continue to do business with Leo in the future, and so will all my family and friends. Ask for LEO DAVARI when you want a Hyundai from Keyes in Van Nuys.

ekrash73

Sep 18, 2016

Jon Nelson was a great sales person to work with and my the buying process simple and easy. i would highly recommend Jon nelson. I love my second elantra

gregsboys3

Sep 18, 2016

Jon Nelson was professional and took the time to see that my vehicle choice was right for me. i would highly recommend Jon nelson and Keyes Hyundai to buy your next Hyundai.

sylmar5

Sep 17, 2016

We had a very pleasant experience at this dealership. The people were very nice and not pushy. They were quick in getting all the documents done and getting us on our way.. Thanks Keyes Hyundai!!

fkmedrano

Sep 16, 2016

George was friendly, met my needs as far as type of car and the color as well. Took me out for a drive, liked the car. Brooke in finance was very nice and quick.

stephanieerinrubin

Sep 14, 2016

I love my Santa Fe and had an extremely positive experience at Keyes Hyundai. I will recommend Keyes Hyundai to all of my friends and family.

Banafshe

Sep 13, 2016

First I want to say I get nervous buyin. A car but when I went to Keyes Hyundai I meet Johnny and he made me feel comfortable and didn't pressure me to do anything and answered my questions perfectly and I even told him I don't want to buy a car and I ended up buying a car because of Johnny and his amazing service I recommend if anyone wants to have the best service to ask for Johnny hands on

llshemtov

Sep 11, 2016

I discussed a deal with 2 salespeople and last minute they changed the deal on me. The car is a great car but beware of the staff.

miketrabolsi

Sep 11, 2016

Please ask for johnny he is the best. Ask for him and he will hook it up. We had the best experience ever and we didnt stop laughing too. Also luke was very helpful thank you keyes hyundai for everything

ara.setrak

Sep 10, 2016

Five stars to Johnny he helped us on our second car we are glad to come back and we will send more people to Johnny

giltneyer

Sep 10, 2016

Great experience and wonderful people to work with and good.customer relation we are glad to lease our car from keyes and we recommend you ask for johnny bassous.

jenkim077

Sep 10, 2016

My sales rep was very fast, friendly, and accommodating. I was in and out of there much faster then I expected and the deal was very good. I will definitely be recommending this dealership as well as my sales rep.

scottstolz117

Sep 10, 2016

Johnny was incredible and very helpful in every aspect of the process. He found the car I needed and that was best for me! Please ask about Johnny if you want an easy process

david.ezzat.93

Sep 9, 2016

Johnny was amazing I came over for a used car and ended buying a new one for the best warranty and for the good lease payments. Keyes hyundai is an amazing dealership I went to fee places and I bought my car from here and from Johnny for his good knowledge Thank you so much

tyetye23

Sep 9, 2016

I really thought coming into Keyes that I couldn't get approved but I'm glad Miguel helped me out to get me approved very thankful to him. Also to the staff treated with much respect and great customer service I'm truly thankful for all there help.

mfernandez89

Sep 8, 2016

Michael was amazing. He made my experience great. Not only was he really friendly before the sale, but even after. I returned a couple times for my navigation chip and each time he was there to help with open arms. If it wasn't for him, I would have been upset with the lack of organization from each department. Nobody communicates with one another. We went up and down the elevator to find the correct chip for my car and each department didn't really seem like they wanted to help. They blew Michael off which made me a little upset because he was very nice to everyone. Regardless, I am very happy and blessed that we had gotten handed off to Michael.

scragnik

Sep 8, 2016

Great, great great!! Highly satisfied. Keyes Hyundai is the best!! Loved the sales associate, sales manager, and finance coordinator. Will return when my lease it up in 3 years and hope I receive the same exemplary treatment.

alvin.ines

Sep 7, 2016

Keys Hyundai has an exceptional staff that is willing to go the extra mile to satisfy their customers. Hyundai has wonderful cars and with wonderful cars are wonderful and happy owners.

missalexg

Sep 7, 2016

Johnny is an excellent salesperson. He was extremely helpful and made this experience very pleasant. He and his associate were very accommodating and courteous, offering drinks and something to eat while we waited.This is the second car our family has leased with Keyes Hyundai and we will probably be back when this lease expires for another vehicle.

shantas27

Sep 7, 2016

My salesman made me very happy with my purchase and was very professional. I would highly recommend Key Hyundai to my friends and family. The customer service was awesome and they were fast with my purchase which made it go very smooth.

lee_stein

Sep 2, 2016

Johnny basso us was there best we went to few dealership and we bought the car from Johnny he was knowledgable and easy to deal with I will for sure send my friends

woodwardp56

Sep 2, 2016

The best place to get a lease from. They gave me a straight forward price and helped me with my credit and no one else could got me approved

stevennaidu123

Sep 1, 2016

Customer service was great! They answered all my questions. They made me feel comfortable and it didn't feel like a lonhgl thanks for everything

arshak_11

Aug 31, 2016

Everything was great. Besides the fact that after the sales I got a letter stating I owe 400$ for early turn in. I did not expect that , I asked whether it was gonna happen, they said no.

toniparker677

Aug 31, 2016

They have the largest collection of cars and the best sales person ever his name is Johnny bassous I am so glad I bought a car from him and will be happy to bring my friends for him. Please if you want to have the best experience ask for Johnny

crpieri

Aug 27, 2016

Our experience with Keyes Hyundai was generally good--we enjoyed interacting with Leo, his manager, and the financial staff. Leo was accommodating and tried hard to find the right car for us. Apparently, red Hybrid Sonata Limiteds with Ultimate packages are rare! Anyway, we ended up with the car we wanted for a reasonable price--perhaps not the absolute lowest possible, but given the rarity of the car, we were generally satisfied. We had a good test drive, and the staff was attentive to us with offered amenities. The overall process was very long, mainly because of the difficulty of negotiating a dealer trade for the car we wanted. We left Keyes that night without our new car, but with the deal consummated...our new Sonata appeared a couple of days later, ready to go. I think the price negotiation could have been a bit more transparent, however, it was far, far from the worst I've experienced, and very nearly the best. I would suggest being as straightforward as possible with the customer, including an itemized price list that includes dealer cost and customer cost for each item. I realize this goes against common practice and tradition, but I think in the long run it will benefit the dealership and generate repeat satisfied customers. One other criticism: when we first contacted Keyes, we were told that the exact car we wanted was in stock. When we arrived, we were told it had been sold. I think this was due to an internal communication problem rather than a deception, so that could be improved. Anyway, in summary, the staff was good, the price was generally fair, we got nearly the exact car we wanted, and were overall satisfied with the process.

lvdmarilyn

Aug 27, 2016

I'm very happy with my first new car! I'm very happy with the fast and friendly service they provided .I would definitely recommend this dealership to my friends and family .

scotthiggins

Aug 26, 2016

Firstly, I felt I was treated in a professional manner when I went to this dealership. However, when it came to price and financing I felt I was pressured into adding options that I did not need. Because I felt pressured I did not adequately research the add ons they were pitching me, such as the KARR security system and additional warranty because the manufacturers warranty "doesn't cover everything". I was also told to drive the car off the lot, which I now know is because once you do you are unable to alter any deals or change your mind. I was very unhappy to learn I grossly overpaid for the car I received according to the average in Southern California. I've also been waiting for a response from Brooke for a month regarding a financing question. This was my first car purchase on my own and I don't completely fault the dealership because it's their job to get as much money as possible from prospective buyers, but I don't feel like I was "taken care of" and have now educated myself for any future interactions with car dealerships.

icassavetes

Aug 25, 2016

Excellent sales person , very personable,customer oriented, fun, hard worker,patient, eager to please.i would definitely recommend him to friends. General atmosphere is very customer friendly.

marianne279

Aug 25, 2016

Worked with great people for my car deal...Leo was very thorough in helping me with my car needs & showing me all the cool things my new car does and Eddie was very helpful...even my finance lady (Lucy) was great!

willy.dubon6

Aug 25, 2016

It was a great experience. I thought I wasn't going to get a deal but the hyndai team worked swiftly to get us a good deal for a great car. We ended up leaving with a brand new 2017 car.

hornah

Aug 24, 2016

comfortable car, economy in gas, new body is attractive, steering wheel is too smooth,you can sync your phone and use your gps on the car touch screen so you dont need to pay extra for navigation !!!

mike91326

Aug 24, 2016

Went through Costco and worked with Jason on the deal. Keyes Van Nuys has a great selection and does not play games with the price.

asafshasha214

Aug 23, 2016

Johnny was professional the entire time and helped me get exactly what I was looking for. The deal I got was right where I wanted it to be and it was the best feeling ever

sara.y

Aug 23, 2016

John was so nice and helpful while we were there he made it a pleasant experience I hope that he is there when I return in a couple years for my new lease!

rene_hulleza

Aug 20, 2016

I had the best experience so far leasing my car and johnny bassous did an amazing job and i will for sure come back and get my next car from him please ask about johnny

jayz1747

Aug 19, 2016

Johnny did an amazing job ! I was in and out in the right amount of time ! I love my car it's the right fit for me ! He was so professional

Mary1234

Aug 18, 2016

Bobby was very patient and kind help me with all my questions. I will send him friends and family. I will also bring my car for service.

Namowdooga

Aug 17, 2016

Keyes Hyundai of Van Nuys is far beyond superb. Their team really prides themselves on TOTAL Customer Care. They find resolution to any/all problems you as a Customer might have, Thanks, Ronnie and Darren for your support.

clangdon

Aug 15, 2016

I went to few dealerships and the best place to be is Keyes Hyundai in van nuys and especially Johnny bassous he knew everything and he gave me so many options. He treated me like a friend and like how he want to be treated amazing service and Anthony from finance was amazing and good attitude

MW

Aug 14, 2016

Great experience with my sales rep Richard and the general sales manager Brian. Low pressure, very helpful and took way less time than past experiences elsewhere. Recommended for sure?

david

Aug 13, 2016

came in jason helped me out right away found the car that i saw on line we drove it car was clean got me out in 2 hrs which was great thank you keyes

brendanbenedict88

Aug 13, 2016

Thank you Johnny bassous so much for your help and making things easy on me I will send all my friends your way and what a good customer service thank you so much

scottstolz27

Aug 12, 2016

Great staff super attentive but not to aggressive. Didn't feel like i was being scammed into buying a car that didn't suit my needs. My Genesis is bad xxx!

Soniah88

Aug 11, 2016

I got a great deal on my Tucson with Steve Chung. He was so sweet with my Zoey (the most hyper Pomeranian in the world)

habrahamyan

Aug 10, 2016

Had a nice and easy experience at the dealership. I had no thoughts not to trust the saleswoman and her manager. Had no intention to get Hyundai but decided to just check in. Liked the color of the car very much, did a test drive and Ivanna made it easy for me to get it.

hamik171231

Aug 10, 2016

What an amazing sales person. He knew what he is doing and he knew how to make us relax and happy. I will for sure recommend all my friends to ask for Johnny bassous

manzaneroangel

Aug 10, 2016

From start to finish I got the service I wanted and the the deal I was looking for at no time did I feel I did not want to be there or not purchase the vehicle I will recommend the dealership

amberdoughty15

Aug 9, 2016

Michael made sure I got the car and color I wanted. I'm so happy with my vehicle and the quality of service I was given.

nickgovoni

Aug 7, 2016

Very friendly environment. Willing to work with you on all aspects and not pushy at all. I recommend Leo. He was very nice, respectful, and laid back. He is a very easy person to work with.

diegochung

Aug 6, 2016

I had a good experience with my purchase at Keyes Hyundai (2017 Elantra with Tech Package). Steve kept in touch with me despite a long email correspondence time.

michaelgerman35

Aug 5, 2016

I have been doing business with Keyes van Nuys for years. Always a good experience. I will be back. My wife drives a 2015 Elantra, my father in law drives a 2013 Sonata, and my mother in law drives a 2005 Elantra. We are a Hyundai family.

eversonmazurk

Aug 4, 2016

Great dealership and the staff is awesome. They offer wifi, fresh cookies, water and coffee and that place is neat. and the best of all the cars are really nice with a really good prices.

mike.chmielowiec

Aug 4, 2016

Entire process was 10 out of 10. Everyone I dealt with was professional and courteous to my needs and made the buying process an enjoyable one. I look forward to continuing my relationship with Keyes Hyundai.

hugeaf

Aug 3, 2016

Very friendly and straightforward salesmen. Test drive was unorthodox in the best way possible. Great experience all the way around. Will recommend the dealership at any change I get.

jamaica9040

Aug 3, 2016

Was a great pleasure working with you guys hope to buy another car from you guys soon. give him a raise, also he was very helpful and knows what he is talking about.

caycegarrison

Jul 31, 2016

This was my second time leasing a vehicle from Keyes Hyundai and just like before it was smooth process. I worked with Robert Mai for the second time and he had my deal all set up before I got there. Brooke Faber was a joy to work with and made the financing process entertaining. I will definitely be back.

rosea71

Jul 31, 2016

I was so grateful for Mr. Bassous who assisted us with my purchase. It was a quick and easy process for me..He was a very helpful, Friendly with an Excellent Customer Service. I will definitely will recommend him to my other friends who are planning to get a new Car.

taydenunez

Jul 29, 2016

THANKS FOR TAKING ADVANTAGE...... NOT EXPLAINING EVERYTHING AND GIVING ME THE ROUND AND ROUND. GOT TO THE POINT WERE I HAD TO SPEAK TO GENERAL MANAGER VERY UNHAPPY AND UPSET

david53

Jul 28, 2016

The car was a good price, a good deal, however, there was a manufacture rebate that the dealer was acting as if they were discounting the car which they were not. It was a good price, but the sales person should have been clear. If I did not understand the lease numbers it is clear they would have taken advantage.

lynnbarnes170729

Jul 27, 2016

Absolutely great experience. Will visit and do business. Very happy about my overall experience here. I'm not sure what else to say. Seems like everything else has been covered already.

marytuckercsr

Jul 27, 2016

leased a 2017 Sante Fe. Second Sante Fe we leased. Love the car. Dealership and sales staff very helpful. Leased from Keyes before and will return again.

igor.koyfman

Jul 26, 2016

I'm very happy with my service at Keyes Hyundai. The dealer was so helpful with everything! I purchased Hyundai Elantra GT, its nice to drive.

nick.j.khoury

Jul 26, 2016

The service was great, Johhny was extremely knowledgable and personable and the process of negotiating the final terms was as seamless as I could have imagined. Great team and overall experience at Keyes Hyundai!

oiltraderjack

Jul 25, 2016

Jon made us feel welcome and did not pressure us with feeling like we had to buy something that not fit our needs. Overall a great experience.

claudiapac24

Jul 24, 2016

Miguel was a pleasure to work with, he was very helpful and attentive, I'm thankful that I was able to get my new car. I would definitely recommend my friends and family to this dealer.

kimberlyarana10

Jul 23, 2016

Our dealer was amazing! He was very professional and super friendly. He put us in the right to car and helped me get an amazing price for it. I would recommend Hyundai and Jason to everyone.

rubychu20

Jul 23, 2016

Manny Wong was awesome to work with! He is the internet manager I interacted with to get an amazinggggg deal on my Tucson. This is my 4th Hyundai with this dealership and I swear, with every car I get, the service just keeps on getting better. The main reasons why I choose Keyes Hyundai every time is because they have a much wider selection of colors and packages, in addition to MUCH better pricing than any other Hyundai dealership. I do a good amount of online shopping beforehand, and I have come to find that the other dealerships do not even come close to Keyes Hyundai's pricing. So I want to say my thanks to Manny Wong, Brian Sobel and David Kohan for giving me a fabulous deal that I could not say no to. I love my Tucson and really appreciate all of you!

mmarcues17

Jul 22, 2016

Jon Nelson is a very helpful and nice salesperson. Linked my bluetooth and set up my radio and preset all my radio stations. This, 2016 Sonata Sport, is our 2nd Sonata, from him! GO SEE HIM!

Joshb

Jul 20, 2016

Johnny B good was awesome! Would recommend to my friends and family. Great experience at Keyes. He treated me like a friend not a salesperson

Boni9200

Jul 17, 2016

I came here few times and I was happy to finally meet Johnny he knew what I want and helped me to find the right car. And helped me to get the right payment and helped me to deliver it home too what an amazing experience. I recommend anybody to ask for Johnny if you really want to be happy and have an easy process thank you so much Keyes Hyundai

manoelfilm

Jul 12, 2016

Thank you Johnny for help. He was really helpful to find right vehicle for me. He allowed me to test 4 deferent cars. Thank you for your time

candiceyoung5

Jul 10, 2016

I didnt think i was goi g to like the sonata sport but after Miguel showed all the features and sold me on how much bang i got for the buck sunroof push start leather i couldnt pass up on the great deal he offered me. Thx Miguel you are aswome!

louiehuerta0

Jul 9, 2016

I was extremely satisfied with my Tucson. I am very happy that Ivanna met all of my needs. I can't wait to go on trips!

Helenahorta

Jul 6, 2016

Was able to get the deal we wanted in the car in the end and the reception was great. The services are amazing, customer service also.

jjaucian8001

Jul 6, 2016

Overall, the Hyundai Sonata is a nice car when it comes to performance, efficiency and design. I wish the rattling sound inside the car's glove compartment or front right dashboard ( where ever it is ) can be fixed.

steven.friedlander

Jul 6, 2016

I needed to get a replacement vehicle for my son's 2009 Elantra, and researched the pricing for new Elantras on line through various sites, then checked the availability of the exact model with the exact specifications (color, trim level, etc.) and found the car at this dealership. I contacted Ruby Chu, their internet sales manager, via email and within thirty minutes, we had located the vehicle and agreed on a price and discussed all the financing options and rebates, etc. When I arrived at the dealership later that evening, the car was already out in front and prepped to go, and Robert Mai, her associate, handled the actual sale, again with professionalism and without any snags or surprises. The finance department also handled their end of the deal promptly and without any upselling, and the entire process took less than 45 minutes. It was a pleasure to deal with professionals who understand their product and the customer relationship. I will definitely recommend this dealership to anyone interested in buying or leasing a Hyundai.

Jeanette

Jul 3, 2016

Easiest car buying experience I've ever had. The salesmen and finance people were great. I highly recommend this dealership to anyone buying a car

tatalmc

Jul 2, 2016

Staff is friendly, always ready to assist. They always offer drinks and some snacks. The place itself is immaculate. It was brand new when I bought my first Hyundai and it still looks new even though it has been a few years. The dealership is doing away with some paperwork and digitizing them with what appeared to me as state of the art equipments. This is a place I look forward in going to.

jybarbour

Jul 1, 2016

Everyone at Keyes Hyundai exceeded my expectations and provided me superior service. I had to travel here to get the car I wanted and they were there every step of the way to ensure my needs were met. They were very straight forward and did everything I asked and more. We could not be more pleased with our experience.

kimdahlgren

Jul 1, 2016

Johnny was great and took care of me - he gave me the best deal possible, got me in and out, and followed up to make sure I was happy. Love my new car.

vsma1968

Jul 1, 2016

I give this dealership a 10 the staff was very professional at what they do wanted to personal thanks Johny Bassour and Eddie Fefer for there help

josephg100

Jun 30, 2016

Great service. Did a good job showing me my options for a lease trade in. I don't think I could have gotten a better deal anywhere else. They also did a great job helping my sister get a new lease after hers expired.

rob.renshaw

Jun 29, 2016

I went to Keyes Hyundai of Van Nuys to test drive the Tucson Fuel Cell EV and found it to be everything I expected. Robert Mai covered all the features of the vehicle, fueling and the concierge service. I left feeling that I had a firm understanding of what this vehicle and Keyes had to offer. I returned a short time later and placed my order. The vehicle was delivered in about a week. Anthony Lucas was very thorough when going over the lease agreement and made sure to answer any and all questions. I've been amazed by this vehicle and am looking forward to a pleasant experience over the life of the lease.

magenta.harley

Jun 28, 2016

Miles helped me improve the finance for my car loan while also upgrading me into a newer car, 2016 Elantra GT that love! Thanks Hyundai!

biancapoutu

Jun 27, 2016

Manny was awesome! He made every thing easy for me. Made the deal super easy. I love my new Sonata. And they give you free cookies too.

mobinsoraya

Jun 27, 2016

I love my New Hyundai sonata plus had a great experience I will defently recomend this dealership to all my friends, I live it I live it I live it. You guys are aswome

psingh_prabhjot

Jun 27, 2016

Excellent job keep up great work. I really enjoyed my experience at this dealership and will come back for sure. Very pleasurable and great people working there. I will refer all my friends!!!!

Happygirl

Jun 26, 2016

We bought a new 2017 Elantra from Johnny and he was wonderful! He matched a great deal from another dealership and we got more incentives after that!

joshuahartman164

Jun 26, 2016

My car shopping experience was great overall, Mr. Rico was helpful and made sure everything was processed smoothly. I am very pleased and would refer Keyes Hyundai and Mr. Rico to any future car buyers. Thank you

madanyan73

Jun 26, 2016

Steve sold me my car and he was very pleasant. I would recommended him to any of my friends for sure. Very easy and no pressure

mf331977

Jun 25, 2016

I had a great experience at Keys Hyundai. Manny and Robert were super helpful. I love my new Santa Fe sport. Best of all free cookies.

x429er

Jun 25, 2016

Manny and ruby were great! Very straightforward and honest. 2nd time doing business with Keyes Hyundai and would go for round 3. Loving my new Santa Fe!

Chopchopppp

Jun 24, 2016

Go see Steve. He will take good care of you. He's very quick and didn't take too much of my day

jennifermjara

Jun 24, 2016

I found that the Hyundai Dealership was a great place to purchase my frist car in California! I'm very happy that with my car and couldn't have asked for a better place to purchase my car. Thank you!!!!

KimmiesDad

Jun 24, 2016

Great in all aspects. Very impressed. Very good sales person, financing was easy. They appreciated my business. Would absolutely recommend this dealership to friends and family. Superb experience.

MrsKim2011

Jun 24, 2016

Steve Chung was a great salesman. I had a ridiculous offer for him but he took care of me.

Sandra123

Jun 24, 2016

From the first minute Johnny greeted us at the dealership door to the moment we left with our car, our experience was top notch! Highly recommend!

dan34

Jun 23, 2016

Great experience at this dealership. Great location. Great service. I love purchasing vehicles at the dealership. I will be back to renew my lease in a few years for sure. I recommend this dealership to all my friends and family

Imelda11

Jun 19, 2016

It was really easy to buy the car I wanted. I actually was able to get exactly what I wanted after originally choosing a jeep, I ended up with a Sonata, and I love it!! So happy, thank you Brian Sobel, and Miles Blake for getting me the car and a great deal!!!

firrest1

Jun 18, 2016

After buying a Chrysler 300 c in 2005 I waited to find another car to impress me. The 2016 Genisis is that car .thank you Mr Tae,And the management at Keyes Hyundai ,for helping me with the best service ever.....

studiotecd

Jun 18, 2016

The salesman greeted us as we arrived, was very friendly, courteous and knowledgeable. He showed us the options that met our needs and gave a test drive and explained the safety features. He was very accommodating to make sure we were satisfied and questions were answered fully and was very patient with us while we made up our minds.

taronghandilyan

Jun 18, 2016

Outstanding service, professional staff. Very satisfied with my experiance at Keyes Hyundai. Johnny did everything he could to make us happy and satisfied with our new car lease. Thank you!

Dallak

Jun 17, 2016

I had exelent experience with Keyes Hyundai getting on road my 2016 Hyundai Genesis, you provide me very friendly and professional service.Thank you guys.

netsrik23

Jun 17, 2016

George Arau, salesperson, was great to work with. He was pleasant, not overly aggressive, and kept in contact with us throughout our decision and purchase. He had to go retrieve a vehicle at another dealership many miles away in order to meet our needs for the color we wanted, and he made this happen very quickly, and met our needs!

kyrondefour

Jun 16, 2016

Ivanna has definitely been the best so far. I shopped around all over van Nuys Blvd. and she was the most informative. She was great.

mkevlar1

Jun 15, 2016

The staff was very professional & made me feel comfortable and welcomed! The dealership was clean & well maintained. I would definitely come back in the future...

tips4teacher

Jun 15, 2016

My salesman will terrific! Ran into a sales manager that wasn't very helpful and ran off claiming wouldn't work with me. Didn't know what set him off but I walk out of dealership following the experience only to be convinced to return and make a deal with the General Sales Manager. Things went much smoother dealing with Gen Sales Mgr. Ultimately, bought the car I wanted with no hassles.

cgrace25

Jun 14, 2016

I've come in on several occasions while looking to purchase a vehicle. Everyone has always been very kind and informative, which I was surprised by, as I usually have a ton of questions for such a big purchase and other dealerships in the area have not always shown the same patience or determination. Ivanna is amazing, by the way. She is always excellent in both her demeanor through customer service and knowledge of the vehicles.

GottaSonata

Jun 14, 2016

My family and I had a very good experience at Keyes Hyundai. Ivanna was very patient as we looked at car after car with her. She was very knowledgable and had a great demeanor. Thanks to her and Brian Sobel, we were able to find the car we were looking for and drove off the lot that evening with a smiles on our faces. Look for Ivanna when you go - you won't regret it!

Raq bravo

Jun 14, 2016

Ivanna Florez was amazing ! Supper wonderful customer service. I felt very well treated. I will definitely go back and purchase soon I loved the cars as well. Very good styles and prices

1822057

Jun 13, 2016

The service that Ivanna gave me was better than any service I have had at a dealership! She is the reason I will be coming back !

Car4MeLA

Jun 13, 2016

I came to Hyundai yo get a used car. Thankfully, Ivanna was there to make our car buying experience a great one. She was patient with us and willing to get us what we wanted. I would recommend Ivanna to anyone. She went above and beyond to help us and made sure we were happy with the car we got.

fredrikolsson777

Jun 13, 2016

Enjoyed Ruby and the sales managers approach. We are happy with the 3rd Genesis lease so far. Lots of new features on the car that are fabulous.

Jeff4

Jun 13, 2016

Great, family oriented dealership. As soon as I entered I was greated and taken care of. They have a wide variety of options to choose from and they make them all available. Would definitely recommend this place to friends and family .

choi.david91778

Jun 12, 2016

I had an amazing experience at keyes hyundai, the whole staff treated me well and i would definitely refer people to this dealership. I will be returning for my first service when its time.

Craig110

Jun 12, 2016

I am leaving a review for Jason Jhee because he's was such a pleasure to work with. Best service ever. He knew everything about the cars and didn't make me feel pressured. Please go see Jason for an easy going and fun experience.

jkbjessiee

Jun 12, 2016

I LOVE MY NEW GENESIS!! I upgraded my sonata to a Genesis and I'm in love! I couldn't ask for a better salseman, Manny Wong, or a better dealership to work with!

kabrowniee

Jun 12, 2016

Manny Wong made this the best car buying experience! I don't know how many cookies I had but I'll be back for more!! I will definitely recommend Keyes Hyundai to anyone buying a car!

melynda.b

Jun 12, 2016

Manny Wong is the best! I was hesitant to go into the dealership but Manny made this the best experience I could ever have! I will definitely be recommending people to Keyes Hyundai in Van Nuys!

Ash16

Jun 11, 2016

Ivanna was very helpful and answered all of the questions I had. She even gave me her business card and said if I had further questions, that she would be more than happy to help.

Damariz.p

Jun 11, 2016

I'm a first time buyer so I was shopping around and Ivanna made my whole experience very easy! She made me feel comfortable and answers a lot of my question. I like that she was well informed. Overall the customer service at there can Nuys dealer was exceptional!

Katz1990

Jun 11, 2016

Johnny was a wonderful salesperson who helped me find the best car for the fairest price. The transition was seamless and I couldn't imagine going anywhere else. I am so excited to drive off with my new car!

Madelynsanmur16

Jun 11, 2016

Ivanna was extremely customer service oriented, very patient and definitely helped me with everything ! She definitely works hard to make her customer happy, thank you !

Mrcrow06

Jun 11, 2016

I give it 5 star good service very helpful people I am very satisfied with my two cars I recommend it to some friends from work

Reneaguilar109

Jun 11, 2016

You were great had a great exprience at keyes very professional and well spoken would recommend her any day. Best pricing in the valley she was great thank you for your time.

Danie

Jun 10, 2016

Johnny Bassous is Easy to deal with and will help you at any cost. And will make sure to provide the best service so please ask for Johnny

ErikaG

Jun 10, 2016

Steve was the best person to work with in my experience of buying cars, he was a very professional man and certainly helped me and my family find a car within my budget and at a very reasonable price. I am a businesswoman and his customer service was up to par and I appreciate him for that. The dealership wasn't too overwhelming and all other staff members were very kind and greeted everyone with a smile. All of the paperwork was processed smoothly. I had originally planned to stop at a few other dealers before making my decision as to which vehicle I would purchase but I was sold almost immediately when I came to Keyes Hyundai. I will be referring all future car buyers to this dealer and to Mr. Chung

faby123

Jun 10, 2016

Great service, Michelle meza was very helpful and professional aswell as patient. I would definitely recommend her and this dealershi. I really enjoyed there cookies there really good.

Hyundai4life!

Jun 10, 2016

Bobby is the nicest most gentle doting person I have ever met. He was so patient with me and made me feel valuable. Go see Bobby!

Jayjaykim

Jun 10, 2016

After going to several dealerships and getting tired of sleazy sales people. We finally found our selves with Jason at Van Nuys. Man o man, if you want the best car buying experience, go see Jason!

JennyG4

Jun 10, 2016

I got my car from Steve Chung. He was so funny. If you go there ask for Steve and call him stevie because he doesn't like that. LOL hi Stevie

Jojo

Jun 10, 2016

I had been shopping around for a nee car. I walked into keyes hyundai in van nuys and was immediately approached by salesman richard martinez. He was well spoken, knowledgeable, and approacheable. He treated us with respect and made sure we knew exactly what we were getting for our money. The process was fast and i can even say stress free thanks to richard and the hyundai staff. I would recommend him and this dealership again and again!

Monatanoste

Jun 10, 2016

I bought my used Acura from Steve Chung. He was really nice. I was sooooooo nervous but I'm glad I ran into Steve (: oh and the cookiesssssss!!!! I can't evennnnn !

Pcocc411

Jun 10, 2016

The Genesis is a beautiful beautiful car. I've owned and leased only luxury cars my whole life and I've got to say the two that stand out the most is my old 93 SL500 and my new 2016 Genesis. Steve Chung found me the exact color combination. Ibiza blue with ivory interior. He showed me that there were only two of those within 250 miles. He made it happen

rafaelvelez118

Jun 9, 2016

Miguel was great really helped out with the deal I was on a budget and he came threw like a champ I really appreciate him for that.

sarkisyan.akop

Jun 8, 2016

I'd like to thank our sale's person Johnny Bassous! He was amazing, good customer service! If you'd like to buy Hyundai, I would strongly recommended him! He will take care of everything you need!

david.aguilar22

Jun 7, 2016

Johnny made my sales experience a great one. He assisted me with all my needs and questions. The sales manager also made me feel as if he worked to provide me with the best deal possible.

dragonflies467

Jun 7, 2016

My salesman Miguel Espino, went above and beyond on the service he provided. He kept me notified of all the steps in the process. Patient and kind. This is the second Hyundai I've leased from Keyes Van Nuys. I will be coming back once my lease is up.

AREZOUNIKE

Jun 4, 2016

It's a good place to experience for your next car.definitely i recommended it to go and check with the sales person. Ask for Friday, he's really good.

mashajoon

Jun 4, 2016

Great experience in leasing a car for the first time on my own. Johnny made it easy to understand the pricing and terms of the lease. I will definitely come back for service and possibly a next lease/purchase.

alecsem

Jun 2, 2016

I knew from the beginning what I want. I explained this to the sales person George Arau. Great guy, very pleasant and helpful. We get a test drive, He introduce me to the service department, pointing that I have 90 days for a free maintenance checkup. He explained me all the options I have, he made some recommendations, and 3 hours later I was out with my new car. Great service. Thank you.

bobburban2002

Jun 2, 2016

I will have a better impression of the car and the maintenance after a year or two. And I herewith add a few more words to this idiotic advice on word numbers.

gravori

Jun 2, 2016

From the moment I walked in, I felt at ease and not pressured into any car. All my questions were answered and all my considerations were addressed. I could not have asked for a better experience.

kevinavery

Jun 2, 2016

Darin Lawrence, sales manager was thoroughly professional and cut to the chase in working out a trade in of my 2012 Equus towards the purchase of a brand new one.

danmarinoff

May 29, 2016

Very Satisfied. This is my 2nd car leased from this sales person. 1st was in 2013 and now 2016. I have recommended my sales person, Gustavo Rico, to a few of my friends who are thinking of purchasing/leasing a Hyundai Genesis or Sonata.

andbra17

May 26, 2016

Best visit ever everyone was amazing. We felt welcome and we're treat with respect. Steve Choung and Brooke were kind and respectruly and answered all of my questions clearly. Thank you and see you soon.

janatlas

May 24, 2016

This is my second Veloster. I loved the first one do much, when it was time to trade it in, I bought the exact same one

graysuzanne69

May 21, 2016

My car was delivered to me with no issue. I love my car and my first Hyundai. My husband and I are very satisfied with my car and the customer service was amazing. Cant ask for more. Thank you Imraz your great!!

pamtweedy

May 21, 2016

I love my Genesis! My third Hyundai from Imraz and David. I will refer more customers to Imraz. He is amazing and always there to take care of my needs. I cannot be more happy with my purchase.

sjcapozzii

May 21, 2016

The best part of getting a new car is Jon Nelson we have bought three cars from him buying a car is not alway easy

natalieemagdaleno

May 19, 2016

My daughter and I found it a great experience thanks to Johnny he wasn't pushy like other sales men and listen to what we wanted and helped us get our car

jeanette.lopez6

May 18, 2016

Everyone at the dealership was great. Bobby was a huge help and was so easy to work with. Thanks Bobby! I beleive Derick was the other person I worked with and he was wonderful as well. Thanks Keys Hyundai and all your great staff! You guys are awesome! I love my car!

KJ

May 17, 2016

I purchased a pre-owned Veloster in January. The sales experience was on par with any car buying experience (back and forth for hours but finally got a decent deal). This review is for my recent visit to service. I have had the car just under 4 months and the tint on the rear window has developed large "finger bubbles" I took it to a tint shop to get the front windows done and asked if they could somehow "fix" the bubbles. Tint shop guy stated that it was not "fixable" and would be ~$100 to replace. He suggested that since I had the car for such a short time that I take it to the dealership which I did today. The service rep took a look at it and stated that he could have one of the detail guys pull it off. I was waiting for him to finish his sentence so I finished for him..."and replace it, right?" He said almost smugly, "No, they're not going to replace it, it's aftermarket." OK - I'm not an idiot, I fully understand that it's aftermarket and technically, they probably have no liability here. However, being one the most expensive investments people make and as a gesture of good customer service, I certainly expected more than this guys apathetic attitude.

javase23

May 16, 2016

It was a great experience and I would definetely recommend the dealer to other people who are looking to buy a car. Everyone was very helpful.

dodiekilumbu

May 12, 2016

Johnny really did a good job on helping me find a good car. He knows how to take care of his customers and really his a good dealer.

ladodgers2300

May 12, 2016

Great person very hopefull understand what I was looking for and he also show me all my option I had available took me on a test drive explain the car valve and gas saver

matt21

May 12, 2016

I went into Keyes Hyundai on w whim. The next thing I knew I'm driving out in a brand new Genesis which I love, love, love! Great experience. Great service. Great price. Thanks for everything!

tiffanyzumut

May 12, 2016

All the people at Hyundai treated me really great, I was satisfied with the people and my car I was super excited to drive my car out of the dealer

yu.ailee

May 12, 2016

Steve was very professional and helped me pick out my car with ease. He was very knowledgeable about all my questions and was very patient with me through my decision process. I will definitely be back for his service and hospitality.

crystal_taheri

May 9, 2016

I loved the Van nuys Keyes! All staffs was professional and friendly. I will definitely recommend this dealership to my freinds. I love my new car.

dnpearson28

May 9, 2016

I am very happy with my new Elantra and recommend anyone to go to Keyes Hyundai and see John or Steve. John made me feel very comfortable and did not make me feel pressure. I am very pleased and happy with my purchase and the person who sold me my vehicle.

joseromiro

May 8, 2016

The staff is very nice and professional. I definitely recommend Keyes Hyundai in Van Nuys Thank you so much. Ask for Miguel Espino. Thanks again.

crayray28

May 7, 2016

I am in love with my new sonata and I couldn't ask for a better car. Thank you for helping me get a great deal on an even nicer car than I imagined. As a single mom, this process was beyond easy and I'm thankful.

dangregor

May 7, 2016

Stop trying to pad your profit by forcing people to take worthless overpriced add-ons. YOU NEED TO ASK THEM FIRST! DO NOT PUT THEM ON THE CAR AND TRY TO MAKE THEM PAY FOR STUFF THEY DO NOT WANT!!!After posting this review, the sales manager at Keyes contacted me and refunded the full amount for all the add-ons. He made it right!!! As a faithful customer of Keyes autos, I was pleased to see that they demonstrated the integrity that I have come to know over the years in dealing with them. I appreciate the way the manager stepped up to the plate and "made it right".Thank You!!! I would recommend this dealership.

jwolfe27

May 6, 2016

Great car buying experience! It's been almost two weeks since I bought the car and I have the opposite of buyer's remorse. I had a great experience with everyone who helped me to buy this car and was impressed with the service. And I love the car!

organicwineguy

May 6, 2016

This is the best car buying experience...ever! Friendly, professional, attentive without being overbearing. I bought a Porsche Panamera recently and the two situations don't even compare. Way better overall service at Keyes Hyundai. Brian Sobel went way out of his way to find a car off lot that fit my mom's needs (this car was purchased for her), and Robert Mai worked very fast with financing to get my car processed and me on the road to drop off the car to my mom. Cheers!

taliaschlussel

May 4, 2016

Miles was great working with. He was knowledgeable and helped me get the deal I wanted. I am disappointed that I got a flat tire the week after I got my car and the costs weren't taken care of but I had a good experience besides that. Thank you

toekneerod

May 4, 2016

5th Hyundai bought at Keyes all positive experiences Robert Mai has been great in helpings us purchase a car each time we have been there

lyndasachiko

Apr 29, 2016

"My experience with this dealership is excellent. I experienced friendly, professional service without the ""hard sell"" from the salesperson to the financial department. I especially appreciate the refreshments offered! Thank you!"

armenb66

Apr 28, 2016

Any questions I had were dealt with at once and I was able to get a good price on a fairly expensive car. My salesperson johnny was awesome. If every dealership had a johnny there would be new cars only on the road.

dawnka

Apr 28, 2016

Great salesperson- Eddie. I had to return to buy a second car three months later since first car was totaled. Eddie helped me both times and was really nice.

gogogurl755

Apr 26, 2016

Overall my experience was great. This dealership and staff is very well trained due to all my questions and concerns were addressed with the upmost knowledge and professionalism. I will definitely refer friends and family here!

andrewb

Apr 22, 2016

Miles and the rest of the staff worked with me as a first time buyer to find a car that fit my needs and will help me build my credit. Friendly, bright, warm and professional setting and people.

grant_tamar

Apr 21, 2016

Manny is an awesome sales guy. you need to promote him asap. he got me to my goal payment without any hassle. no back and forth bs. if you need a car go see him. love my tucson. love this dealership.

albertanjunyan2

Apr 17, 2016

I had a really easy time vuying a car here at keyes. If i hear of people who need a car i will send here for sure

jeweldeannevel

Apr 17, 2016

Working with Manny was really easy. He made the buying a car fun. Couldn't ask for anything else. I will tell all my friends about how good the dealership is. Ask for Manny if you're looking to get into a car.

anthony.addotta

Apr 16, 2016

Decided to buy here because Manny made everything easy. Presented everything up front. Fast and smooth. Cookies and free coffee was great too. Will recommend this place to all my friends.

dillfroid

Apr 16, 2016

I was very pleased with my entire experience at Keyes Hyundai and I am very pleased with my Genesis. I look forward to being a Hyundai customer for quite some time.

carolove0220

Apr 15, 2016

All questions answered.. Satisfied with montly paymentas. The staff was friendly and helpful.... I would recommend this dealer to anyone.. I love my new Hyundai

chaidessandy

Apr 15, 2016

Very helpful great staff was not there long love the car they put me in and loved that I was able to lease just wish my payments could of been lower

idajoon79

Apr 15, 2016

I had the best experience at Keyes Hyundai. Everyone was so helpful, especially Ruby Chu. I can't imagine I'd ever go to another dealership. Everything went so smoothly and I love my new car. They have a customer for life!

katelachapelle

Apr 15, 2016

I had a great experience at Keyes Hyundai. My sales rep was friendly without being too pushy and really worked with me on getting the right price for my vehicle. I had been on the fence between this car and another and my experience at Hydundai is really what convinced me.

reylaurente93

Apr 15, 2016

Upbringing are really good so i able to have this new car... And i love the performance of my new car.i will tell my friends and relatives that if ever they have plannend to own a new car ? Go at keyes.

jhlh491

Apr 13, 2016

Everything went very smoothly and I am enjoying my vehicle. Jason Jhee gave exceptional service. I would refer all of my friends and family. Thank you!

eddiefefer

Apr 12, 2016

I love these guys. They went above and beyond for me. I'm very difficult but this was a very easy experience. Love my sonata sport. I can't wait until my lease is done so I can get a Genesis v8

joellecomedy

Apr 12, 2016

Loved all the employees, very nice and friendly. Helped me understand a lot and kept in contact after my visit. Would visit again and consider going here for maintenance issues, although it is a bit far from me.

mdupont1959

Apr 7, 2016

I have been to several dealers ship and I have to say that this one the most professional. The whole time I did not feel pressured. The price of the vehicle is very fair and the sales people were very understanding and polite.

sydoneydixon

Apr 7, 2016

Really helped me out! Friendly and cares about ones financial issue, gets you exactly what you want and makes sure you leave a happy customer!

jaiswell

Mar 31, 2016

I knew what I wanted when going into Hyundai, I got exactly what I was looking for. For the most part the process went smoothly other than the negotiation of the vehicle price, besides that not to much complain about really.

maudegarett

Mar 29, 2016

The buying process was fast and easy. Manny and Ruby took great care of me! I will be referring a lot of my friends and family to this dealership!

breeannabriggs89

Mar 28, 2016

If it wasn't for miguel I wouldn't of bout my dad referred me to him the Miguel? also his follow up was great and helped me set up my blue tooth and everything

vargasfam_5

Mar 28, 2016

Dealership lacks professionalism, concept of time and people skills. It's sad to see customers mistreated after making such a large purchase. I guess they don't care about repeated business.

snake237drizzy

Mar 25, 2016

Keyes Hyundai was a great experience!!!! of buying a car!!! Robert sales person was outstanding, and showed me everything and test drove my Elantra and over all everything exceeded my car purchase experience!!!

jessicafbullock

Mar 24, 2016

Robert Mai, my salesperson, was amazing and I'll recommend him to anyone interested in Hyundai. He was professional and patient. I now have two vehicles via Robert. I look forward to working with him and your dealership in the future.

natalieraphael91

Mar 24, 2016

George made the experience of buying our first car very amazing! He showed us exactly what we were looking for in a car! I want to thank him and everyone at Keyes Hyundai again for the awesome experience!

olegbgd

Mar 24, 2016

1 guy was agrassive. Other just unprofessional. They don't know what type of document you need to take a car. I don't wanna say any names but it's true.

sbarak0

Mar 24, 2016

My experience with Keyes Hyundai was exceptional. Specifically, Ruby was amazing throughout the entire process. We were in and out in less than an hour. Signing all the paperwork was super simple. Will definitely buy here again.

leticia_moras

Mar 23, 2016

The dealership treated me good and I am happy with my purchase. I will recommend this dealership to my friends and family. Imraz got me the deal that I couldn't refused. Overall it's a great experience.

yamsuci

Mar 23, 2016

The experience was excellent from the time that we entered the dealership to when we left. Everyone on the staff was very kind and helpful. We were helped in the way that we wanted and needed to make the best decision for our family.

loregarcia40

Mar 18, 2016

Very unhappy I had to give my dream car back just because the dealer won't give me time to pay for a vehicle I no longer had

meg.mccaffer

Mar 18, 2016

Miles Iler was the only employee to actually listen to my needs and try to resolve my issues with a car that I feel I was pressured into getting. He deserves a raise.

alinapratt

Mar 17, 2016

Fully satisfied. Great car. Great service. Looking forward to enjoy my ride! Special thanks to Steve and Miles, it was a pleasure working with you :)

craigreinhardt

Mar 17, 2016

Great experience. We came in looking for a Genesis. Brian worked with us and we left with a new car and a very fair deal. I have already recommended someone to Brian and they also drove away with a new Genesis.

j.k.fiore6

Mar 11, 2016

Got a newer version of the car I had gone in to look for at a better rate than the used! Will definitely shop there again in the future.

thejordanriver

Mar 11, 2016

I was honestly shocked at how fast and painless this leasing experience was. Every person I interacted with was helpful and professional. No one made me feel silly for asking questions. I really felt like a priority, and more importantly, it felt like everyone was working to make sure I got a good deal, rather than being sneaky or screwing me over. I especially want to thank Darren the sales manager - he was so amazing to work with and a big part of why I feel like I'll never go anywhere else to buy/lease a car. Thanks to Darren and his team!

BRIAM.M.GAY

Feb 18, 2016

This is my first time at this dealer. By far is one of the best dealer i have worked with. I will come back again.

CAROLLKINEY

Feb 17, 2016

Great place to buy a car. Excellent service. I would recommend anyone to come and check out this dealler. I had a great experience with the service department as well.

CESSAR.ANDRADE

Feb 16, 2016

Very friendly and knowledgeable. Ruby was able to answer al my questions, made me feel comfortable and I will most definitely be back Keyes Hyundai.

MICHAEL_RANN

Feb 11, 2016

I guarantee you he will get you the best deal possible! Was shopping around all day, and I got to say this was one of the best dealerships I came across. Originally wanted a Toyota, but Robert made the deal so good I couldn't resist!

ADRIENNEROY

Feb 10, 2016

Everyone was attentitive and helpful. Got a great car and price but over the phone customer service needs to be stronger. Thanks for everything and all the help

GKOLOYAN96

Feb 4, 2016

Made buying a car easy and hassle free, Gor was professional and very helpful, thank you very much. Will be sending friends and family over to Keyes Hyundai!

JESSICA.RUIZ20

Feb 3, 2016

Thank you Keyes Hyundai for working with me and allowing me to get the car I wanted. Customers Service was great and overall friendly! Thank you!

TVC07

Feb 1, 2016

Hagop was very helpful with assisting me on my new vehicle purchase. I felt he was honest and fair with me from the start. Highly recommended!

CGOLLETTE82

Jan 26, 2016

Thanks everyone at Keyes Hyundai of Van Nuys! Loved driving my new Accent off the lot as everyone waived goodbye. Will definitely recommend Robert Mai to friends and family. He took the time to go over every detail in the car.

SATURNANDVINE

Jan 26, 2016

In my recent experience with Hyundai I have found the cars to be of a higher grade that first expected. Hyundai holds up and surpasses many of the previous award winners. The cars look great...clean lines, aerodynamic, ease of functions. And the inside is not unlike a future space vehicle. I will return.

DRG_2112

Jan 25, 2016

Good customer service, very friendly. Overall a good experience. Would highly recommend to family, friends and acquaintances. I was given many options and was suggested the right choice for me.

GRAFMAN1

Jan 18, 2016

The staff and our Salesman George Arau, took the time and made sure everything was perfect! The product and sales people were perfect. A great way to start for my son.

MISSDISH5

Jan 15, 2016

George was great! He was super friendly and made buy a car much easier. I will totally be back in the future. Thanks again George!!!

HURRICANEBP

Jan 14, 2016

I told myself that I finally found a trustworthy dealership where I can always come to update my vehicles, and can refer all my friends in need of buying the vehicles.

MINIME15

Jan 10, 2016

My husband researched cars and decided on the Elantra. We wanted a 3rd car as a back up and for when my son came home during college vacations. I told George that I wanted the cheapest car I could get with no extras. Having just bought a Toyota truck (fully loaded) this was a completely different experience. It was so easy and I didn't feel like I was getting upsold. We love the car!! And love the price!! Brooke in financing is the bomb.

ALMA.PMP

Jan 9, 2016

Excellent customer service and overall smooth process, from the time I stepped onto the floor to when I drove my 2016 Hyundai Sonata Hybrid off the lot and home!

EKAYHANIAN

Jan 8, 2016

I am a mom of a two year old toddler and I do not have the time or energy to go car shopping with a terrible two baby! I live close by to another Hyundai dealership but they didn't have the car in the color I wanted and they were trying to convince me to get another color. I know what I want so I called Keyes spoke to Steve and told him the exact car i was looking for and my budget. I told him I'm a serious buyer but shopping with a toddler is not a good time for me. He worked with the general manager David Kohan and they were able to call me back within hours with exact numbers and payments for the exact car I wanted. I filled out the app online they got me approved i drove to the dealership signed the contract and was out in less than an hour! Literally took less time than a trip to the grocery store. I'm extremely happy with the service I got the price and the dealership as a whole. From the sales person to the manager to finance and delivery of the car everyone was very friendly! Totally great experience!

HASMIK1986

Jan 8, 2016

Love my new Genesis. Reminds me of when I had a bmw 745 Li. Amazing features. Miles was very nice and didn't give the run around. Left dealer will my new car in record time.

SEDRAKKAZYAN

Jan 7, 2016

Credit wasn't too great but still got a reasonable deal and staff was awesome! Will highly recommened everybody thats in the market to give them a call or swing by.

JENNIFERELIAV

Jan 6, 2016

I love my new car! David and his team helped me out so much! I told them what I wanted/needed and my budget and they helped me pick the perfect car. Everyone was really friendly. It was my first time leasing and they walked me through every step. I will definitely come back again!

AUBYNP

Jan 5, 2016

Bobby Hooker made the experience of selling my car and leasing a new one easy, hassle free, and even fun! I came into the dealership looking for an appraisal on my car, nothing more-- Bobby learned what I was interested in, what I was looking for, what I needed, and I ended up selling my car at a price I was happy with, and leaving that day with a brand new 2016 that I love, at a monthly payment to write home about! Bobby is personable and smart, and takes the time to get to know his customers and their needs. I had a great experience and am loving my new car!

Lydiav

Jan 5, 2016

I went in on sunday and had some credit challenges. I met with shahin bimori. Hew was wonderful. Was not pushy or anything he asked me what I wanted. Told him and he was great. He got me more that I expected. He is wonderful. Every one in there from the the manager to the finance person.were absolutely wonderful and understanding so if you are looking for help understangong. Go see them. I was out within in 3 hrs with a great new car. Thank you keys. You are great

PATRICK.MAZZARELLA

Dec 30, 2015

Very friendly people and it didn't take long. My girlfriend and I walked in wanting to trade in and walked out with a new car shortly after! Go see Robert!

DIMAGG53

Dec 29, 2015

I was completely satisfied with the entire experience in purchasing the automobile,and was comfortable in dealing with your salesman Bobby Hooker. The entire staff were very curtious and friendly.

ITSCHRISBAKER

Dec 29, 2015

This was my 2nd purchase from Keyes Hyundai and I'll be purchasing my next one there too! Miles Blake is a pleasure to work with!

STEVENDEVAN

Dec 29, 2015

Awesome experience. Recommend this dealership highly. No pressure sales, great financial department. Very fruendly and helpful. One of the best dealership experiences I have had in years.

MORGANELYSEKACZOR

Dec 28, 2015

Greeted in a timely manner. The sales staff was very kind and helpful. The finance staff was incredibly knowledgeable. The GSM was very attentive and took the time to work with us. Quality experience at Keyes Hyundai Van Nuys

BRAVO1019

Dec 23, 2015

The experience was unexpectedly pleasantI just simply glided through it. They reallymade me feel comfortable in this purchase. The overall wait time was very minimum.Very happy.

ZBLOSANGELES

Dec 23, 2015

Salesperson was very kind. It took too long in the accounts office. I will see if they will keep their promises after 15 months. In general a pleasant experience.

Martyborges11

Dec 22, 2015

When I came into Keyes Hyundai to look at a Sonata I had no intention on buying a Sonata, nor any intention on buying from Keyes. I was just in the neighborhood, I live in Hermosa. But when Miles approached me and didn't put the pressure most salesman put, and took his time and told me a lot I didn't know about Hyundai, I was sold!!! Him and the whole sales staff at Keyes Hyundai were respectful, courteous and made the decision to get a Sonata an extremely easy one. I will be recommending some of my co workers and friends to Miles and Keyes Hyundai!! I really appreciate everything.

GIORAGORDIN

Dec 21, 2015

every think about the dealer ..!!..it was the best !!!! Great people that really care about you in many ways...!really appreciate the love and care for me!

SCOTTYJAYZ

Dec 21, 2015

Manny P. was very professional and helpful in getting me into the right car at the right price. Very satisfied. I recommend customers go and ask for him for their car needs.

FELOMADA

Dec 17, 2015

Over all I will rate this dealer as a bad customer service from salesmanship, sales manager and general manager.I won't reccomend this dealer to buy or lease !

MARYAGAZARYAN

Dec 17, 2015

Hagop at Van Nuys Keyes is a wonderful courteaous nice person with a lot of knowledge about Cars. When we bought this car he was nice enough to Show us How.

LASTENIA11

Dec 16, 2015

Need friendly people had bad experiences with your people they are not nice a lady that I don't remember her name is not nice I would not take anyone

STEVE.KREUZ818

Dec 16, 2015

The best buying experience ever very professional friendly very good atmosphere and a great selection. I will recomend my fam. And friends. Also my next car i definetly will return.

AREZOUNIKE

Dec 14, 2015

I am very happy to buy my car from Keys Hyundai. they are very nice and friendly good at customer service and Perfecional .I really love my car whenever I'm driving I really don't feel I am inside a car it's so soft and smooth .

MMCHUA

Dec 10, 2015

My overall experience at this dealership was above average, mostly due to Jason's practical, prompt and attentive manner of selling me a car. My experience with the service department was above average in that the mechanic and service person were consistent with their estimated service time and were not aggressive. I felt they listened to my needs and addressed them. However, there was a discrepancy between the reception's and service department's information when I called to try to make an appointment. While the receptionist invited me to drop in, with no need to make an appointment because "they weren't busy," I found myself waiting and being told by the service dept. I should have made an appointment because there was a long wait. I felt deceived. But once the car was in repair and I proceeded to trade it in early (upon a salesperson's recommendation) for a new lease, things moved more smoothly and quickly. Ultimately, the experience turned out good.

ROBINTO0

Dec 10, 2015

Will only go back to my sales person Jason Jhe and will only go back to Keyes Hundai! I am thrilled with my experience and adore my car!

RICHALT87

Dec 2, 2015

I have already told everyone about what an amazing experience I've had at your dealership. My salesmen took the time to get me into the exact car I wanted and the seamless experience will continue to influence my faith in the brand.

GOHARTOKMADZHYAN

Dec 1, 2015

Very nice and humble sales rep. Made us feel very comfortable. Thanks Johhny Martinez. I would definitely recommend him as a great sales person to my family and friends.

ERIK0

Nov 30, 2015

Quick and speedy process. Went in, Told them what I was looking for and they delivered it with no problem. very happy. thank yoy very much

ANDREWLAMNP

Nov 27, 2015

Manny Wong is just a 5 stars sales rep!!!I would in a heartbeat gave recommendation for everyone who needs Hyundai to Manny.I could not really say for any other people in the dealership though.Thanks Manny

JPLABASAN109

Nov 23, 2015

I bought a brand new 2015 Hyundai Sonata Limited back in November 12,2015 and within 2 weeks, 600 miles, it broke down on me in the middle of an intersection. This was my second incident with the car having issues, first was a side bumper installed improperly that it exposed wires. I expected the car to work like to new so I was not expecting it to break down on me in the middle of the road where I almost experience my first accident. I was loyal to Toyota all my life however I was willing to move and try a different car brand, which was Hyundai, but unfortunately my view of the brand was not enhanced with the experience I had. I have spoken to Michelle, and Hyundai Western Regional Office, Mariel, regarding my car and so far nothing has changed and I would not mind a new car if it meant assuring my safety as I am scared of driving the car, which is why I drive it cautiously. This leads to me stressing out driving the car as oppose to enjoying a new car. So far, I am very disappointed with the dealership and the brand, where I guess they will only take action if something serious has happened to me. The car itself proved to be bad within the two incidents since other things can break down. My family and I are very upset with this matter, and here we are, willing to get another Hyundai Branded Car for my siblings, and recommending the brand to our family who are loyal to Toyota and Mercedes and to the Keyes Company, but that won't happen anymore due to the experience I've had, and the perspective I have of the brand and the dealership has changed.Update: I found out that there are 5 recalls ,taking it for service, on my car since 2014 and none of it has been fixed. BUYERS BE AWARE!! Make sure to look up the VIN number on Hyundai's Recall website to see if the vin number of the car you are purchasing is good otherwise you will have the same issues as me. You would think they would fix the problems with the car prior to selling it. I have spoken to Hyundai Corporation and they are now looking at the issue and will update me soon. Just be careful cause I don't want anyone to experience what I have been going through with a brand new car.

CHRISTY0

Nov 20, 2015

Great people...all. I left another dealership(Ladin)to come here. I had a good time and purchased a better car with all the techy stuff I wanted for a better price than I thought I could get anywhere.

ANI.MAZMANYAN

Nov 18, 2015

I was very satisfied with the customer service we were provided at the dealership. We got the car and I love it more and more every day!

ALVAREZ8V

Nov 11, 2015

Rather make profit (that's there job I know) then show a new buyer other deals they can get on getting a new car, thanks a lot!

PARISJFSCOTT

Nov 10, 2015

I had a great experience. I love my new car. I couldn't be more pleased. Keivan was great. He heard my needs and helped me pick out the car that fit me. Fabian also helped tag team with Keivan since I was in a rush. I was able to buy my car, and get to work in enough time. I couldn't have asked for better service. Thank you.

Richmke

Nov 10, 2015

On Friday, I negotiated a purchase price on the phone with Ruby Chu, and after 6 hours, she still had not e-mail me the contract numbers (taxes, registration fee, etc.). On Saturday, I e-mailed her what I thought the numbers should be, and she said in an e-mail "My manger says we can do that deal for you". I applied through their website for financing, and on Monday at 9:00 am, I had my daughter go to the dealership to give the down payment. At 10:00 am, I spoke with David Kohan who was supposed to produce the contract. He said he would give it to Ruby to review with me. Over the next few hours, I left messages with Ruby and David, and they did not return my call. By 2:00 pm they still had not provided me a sales contract, so I called back and talked with Darin Lawrence, a sales manager, and he got Ruby to pay attention to the deal. Ruby did not know some of the numbers on the contract, so she had me talk to Manny Pratheepmanowong. I confirmed the numbers with Manny, and he said he could fax me a copy of the sales contract within 30 minute (3pm). By 4:00 pm, still no contract, so I called back. All the Sales Managers were in a meeting, and I ended up talking with Cecil (?), a finance manger. She said she could see the deal, and would print the contract ASAP as I waited on the phone. A few minutes later Ruby got on the phone and said they were not interested in completing the sale. I then asked to speak to a manager, and Darin got on the line (I thought he was in a meeting), and he said the same thing. I ended up complete the sale with Glendora Hyundai. Glendora did what they said they would do.

ANIYESAYAN20

Nov 5, 2015

I like the costumer service and I will be happy work with this company again. I was great deal with this company and I aam happy about that.

ROMITANGO11

Oct 28, 2015

Our experience was excellent! One month after our purchase we couldn't be more happy, they listen to us and got us exactly what we wanted and needed for our families needs. Super processional and super friendly atmosphere, not pushy nor manipulative at all!. Not only I will recommend but I will drive all the way from West los Angeles (40 minutes) to purchase my next car there again!.Thank you!Romina S.

ALEJANDRAARMAS7

Oct 23, 2015

No pushy salespeople and very friendly. Even though we were hesitant about buying that day, we never felt pressured by our salesman. He gained our business by being professional and courteous. Overall a good buying experience.

YKAZERSKAYA

Oct 22, 2015

I am completely in love with my new car ! My mom and I came here Tuesday night after leaving Honda. I got my first car here and I am forever grateful. Thank you so so so much for your hard work !

ROBERT76M

Oct 17, 2015

Wide selection in models , amezing staff, fresh baked cookies, very friendly , very helpful , ask for Jason G, he assisted me on my purchase and made it a Pleasant And memorable moment !

BEVAMID

Oct 15, 2015

they were friendly without being too aggressive. Hagop was patient with me as I kept stressing out about what to do. He was awesome. I would highly recommend Keyes Hyundai on Van Nuys to anyone looking for a car.

LOVICE_22

Oct 15, 2015

I love my car and I am very happy with my purchase. I would recommend this car to anyone. I have all the features of what I had in mind.

VCHERNOZEMSKY

Oct 13, 2015

I still have a visit with the dealership. When I finish I will deliver my final review. So far everything was satisfactory and I am looking forward my second meeting.

TIERNEY2008

Oct 11, 2015

This was an experience I wish everyone could have. So easy. They treated me respectfully, without any car salesman shenanigans. I walked away without feeling dirty, or screwed over. This was the kind of experience that you want. EASY describes it. And it was simple. And it didn't take hours and hours. And I love my car. Fabian guided me through a smooth sale. I appreciate that.

VASQUEZ.STEVEN

Oct 9, 2015

An outstanding experience. Have and will continue to experience the awesome display of professionalism at Keyes of Hyundai.. I just bought my new Santa Fe 2016 and not only is it spacious but absolutely beautiful inside and out..

JUSTINCOOK3

Oct 7, 2015

I have had a great experience at Keyes Hyundai both times I've been there to lease vehicles. Definitely going to go back there when the times comes.

JACKILEDER1

Oct 4, 2015

Experience resulted in purchase of a new Hyundai Sonata Limited 2T. This is good. Yes, this is good. No buyer's remorse with purchase. This is very good. Yes, this is very good! Thank you Steve & Brooke.

GRACEKANG818

Oct 2, 2015

great customer service! Loved our dealer, paul! He helped us feel welcome and took his time to help us buy the perfect car. Price of car was amazing!

LINZYHARVEY

Sep 30, 2015

Great service, I was definitely pleased and left the lot with the car if my dreams. The staff was great all around from start to finish

GALLEGOS2012

Sep 27, 2015

Great overall experience. I found what I wanted and they made every effort to put my mind at ease with any concerns I had. Friendly and non pushy. Would recommend not only this make but this dealership as well.

ENTERTHEHEAT

Sep 25, 2015

All around great service and the best experience every.i have to say everytime i vist i always feel welcomed and in definitely gonna tell all my family and friends to go see Fabian.

JIMSELFA

Sep 25, 2015

I had to bring my Santa Fe Hyundai back for a second time for Cross Bar installation as it was incorrectly installed the first time.

MARTINEZFAM123

Sep 24, 2015

I traded in my Honda Civic for a Hyundai Sonata and the process was simple and quick. The staff was friendly, knowledgable and had my best interest. Thank You HYUNDAI of Van Nuys

NOOSHINBOLOORIAN

Sep 24, 2015

Love the warmth and sincerity of the our sales person, Gor. He made the transition very smooth. He took care of my requests over the phone before I even got to the dealership. My car was ready for me to drive home when I got there. All I had to do was to test drive and sign the documents. Never had such a smooth car purchase experience. Love Gor and the Finance lady, Cecile for it.

LUZ116_AGPA

Sep 23, 2015

Had a great experience for my first car. Everyone was very helpful with all the information. Very honest people which is great because not all sales reps are.

JESSICACLARKYOGA

Sep 22, 2015

Darren and Miguel worked hard to get me a leasing price in my budget and I appreciate it very much. Miguel was kind and very helpful. He even drove me to work once. Brooke at the end of the whole process was great too. She was very friendly and funny and clear about everything.

LILLDEBBI

Sep 22, 2015

Had a great experience with the purchase of my new car. Didn't feel haggled, harassed or ignored. Everyone there was very personable and knowledgeable! Will recommend Fabian to anyone looking for a new car!

MARIOPESCATORE

Sep 22, 2015

I felt I got a great deal and a great product in my new car. The sales staff and finance woman were exceptional. I will recommend this car and this dealership to everyone I know ! Thank you!

SEAN.SAGAZ

Sep 22, 2015

Keyes Hyundai was a great experience and I'll be back. The staff was helpful and they looked out for my interests and helped out me in the best strategy to meet my needs.

BSINGER24

Sep 21, 2015

This was by far the best car buying experience I've ever had. Got the car I wanted at the price I wanted and was in and out of the dealership in 55 minutes.

DAVID777JE

Sep 21, 2015

it was a nice service thank you for helping to buy the right car for my need, it was wonderful to get the new santa fe i like my vehicle i recommend it for the family it is a car that offers comfort and fuel economy despite being 6 cylinders it's a wonderful car

DEBBIEFERNANDEZ

Sep 21, 2015

Hyundai cars are great. They sell themselves. Too bad there is not a self serve area. I would not recommend purchasing a car from this dealership or financing through HMFUSA. The majority of the service department personnel keep you waiting a long time before they engage you and it seems they are never happy to see you. Service tends to take a very long time to complete. The sales people I have dealt with are ok at best. I kick myself for making another purchase through this organization.

KJACKSO88

Sep 21, 2015

Keyes Hyundai was very friendly the moment you walk through the door. You are not crowded with different sales people, but only approached by one smiling sales person. I knew what I wanted in advance, and they walked me through the pro's and con's of the car. They gave me other options if I didn't like the one I was looking at. After a lengthy test drive of learning how to drive a hybrid, I was brought to the finance process. I was worried about this at first, but when they sat me down, they made it as easy and quick as possible. Within a few hours time I walked away with a brand new Hyundai Sonata Hybrid Limited.

AllyS416

Sep 18, 2015

This is first negative review I have ever written, but I've had enough. I've gotten sick from the car I leased here and am considering legal action at this point.I leased a 2013 Sonata 2 years ago and it's been a HORRIBLE experience. I've tried countless times to get numerous issues resolved through this dealership and their corporate website to no avail. Here are the top 4 issues that no new car owner should have to deal with. These are also 4 things that they were not able to fix or even assist with.1. A horrible moldy, damp smell that blasts from the vents. It literally smells like a combination of pee and rotten food. It made me sick and caused respiratory issues.2. The inability to connect to my phone via bluetooth. It repeatedly drops calls when it does work, which is a horrible situation to be in when you rely on your phone for work.3. Stereo software that was incompatible with an iPhone that came out BEFORE the 2013 car. It actually causes the phone to restart and sometimes it won't even recognize it as a device when it's plugged in for media/music. Their software is so bad that it messes up apple's software...I have no issues with my phone when it's not in that car.4. Horrible gas mileage. They promised 28 city/highway....I average 16.5. That's worse than my '99 Camry that I traded in. Hyundai was sued a year after I leased my car by the US government for fuel economy standards.nytimes.com/2014/11/04/uI bought my car with the promise that my salesman would always be available via text or by phone. He quit three months later and the service manager I've been dealing with multiple times could not care less. No one even cares to listen to the issues and it's difficult to get their attention.When I took it to maintenance with these issues, they sprayed it with air freshener...the mold and smell came back within a few hours. They told me not to use the "max air" setting as that could be causing the smell. If I'm not allowed to use the setting, why does it exist? I stopped using it anyway, the smell remained and they offered no other advice or service.They also told me that my phone would never work with the car and that there would be no upgrade in the software (aka it will NEVER work), and they told me that the gas mileage checked out fine even though it's 12 mpg less than what they advertised. I would NEVER have bought this car had I known that any one of these issues would be a problem. I tried contacting Hyundai through their corporate website looking for help, but they gave me nothing. I reached out with a detailed review and all they did was tell me to take it back to the dealership. When I explained that I had tried that before, they offered to make the maintenance appointment for me and that was it. Nothing more.I understand that I may have received a lemon of a car, but their customer service has been embarrassingly awful. I'm (literally) sick of this car and would rather drive it off a cliff than pay the thousands that they want for an early termination. My car is only at 13k miles after 2 years and it's in great shape. Going with this dealership and Hyundai in general has been a huge disappointment and one of my biggest regrets.

King_B

Sep 18, 2015

Went in to trade in my old car which was a lease with 5 months remaining for payment, They told me they cant suck those 5 payments up so they will put the 5 remaining payments into my new lease payments. Turns out im paying more for no reason, I get an additional bill stating i still owe 5 months payment on my old car when they said the reason im paying more monthly with my new car is because they put the additional 5 payments into this. Theyre crooks!!! charged me for an extra key and never even got it. DO NOT GO THERE!!!!

HEATHERHUCKLE

Sep 17, 2015

I have always dreaded buying a new car, but I had the best experience at Keyes! The staff was friendly, but not pushy and they gave us an amazing deal on the exact car I was looking for. I highly recommend Keyes Hyundai!

ALEX.ARELLANO24

Sep 16, 2015

Overall I'd have to say that I had a good experience. Can't say I'm a big fan of dealerships, and cannot say I was looking at a Hyundai, but at the end of my experience I will say I was satisfied. I do think we could've reached the price and term in half the time, but felt like there was a lot of "unnecessary bargaining," taking place. Am I happy? yes definitely :)

RENEETHURBER

Sep 16, 2015

The sales people don't always know the specifics to the vehicles, but they work as a great team. I found that unanswered questions were researched and answers provided. I was quite satisfied in that they met the deal I could get at another dealership, and even sweetened it a bit to sell me the car. I was well treated and very comfortable during my entire purchase. I really enjoyed working with the manager and internet sales team. Really a nice group of people and willing to go the extra mile to make me a satisfied customer.

SUCHAT.JUNPRAM

Sep 15, 2015

If I'm able to lease a car on the first visit, there shouldn't be any more phone calls to request more documents after the fact that I drove out with a car. If during initial processing, I'm missing any document, I should not be able to obtain lease. What if I can't provide those documents because I can't find them for reasons like moving, misplacement, or stolen. What is going to happen to my lease car that I'm already driving? It would be something unpleasant, I predict.

HOUSEOFPASTRY

Sep 14, 2015

I have a very hectic schedule, Keyes Hyundai made it very easy for me to lease a car. they even sent a staff member to my place of business to complete the paperwork. Avo Delivered the car to me in perfect condition I was able to surprise my wife at home on time.

OHMICHELLE96

Sep 13, 2015

I experienced great service from all the members of the Keyes Hyundai dealership. Everyone was very friendly and greatly aided in me in picking the right vehicle.

KMICHAELS1976

Sep 10, 2015

Went in with an idea of what I wanted to pay, and got something in that range with no money down. Was in and out in relatively 2 hours

LISABETH828

Sep 10, 2015

I just bought my 2nd hyundai tucson from keyes and this experience was even better than the last one! I love my new car and the purchasing experience was painless! Great car, nice sales team and finance dept. I would definitely recommend Keyes Hyundai to everyone!

STELLA.TALVERDI

Sep 7, 2015

The entire process was fast and productive! This was perhaps the first time I liked being in a dealership, thanks to the people I dealt with. Very professional and knowledgable, willing to help. Thank you for a great experience.

SHASHY77

Sep 4, 2015

They are super friendly while also fighting to get you the best deal. Anthony was EVEEEYTHING!!!! He made my experience memorable, and he's just the finance guy who has you sign the papers.. If you go there ask for him!!! Or Rico! They are both great

LILLIANRAE

Aug 31, 2015

I stated in my survey, everything I experienced was top quality, my only complaint was being charged for service on the car I turned in, I really think that should have been refunded to me. I am enjoying my new car and was very happy with the way I was handled.

ATSWHIZ

Aug 29, 2015

Your dealership pulled off a stunt that I never would have expected, but should have seen when signing. They got it past me and I am ashamed. We agreed on $200 plus tax for the monthly payment, which would make the payment roughly $218. The paperwork stated $226 per month. So, the dealership got way with ripping me off for $8 per month. Your company must need the $8 more than me so enjoy it. You will never see another penny from me or anyone I know. The dealership was clean and everyone acted nicely, but there is ZERO relationship when there is no trust.

ALINA.TAORMINA

Aug 27, 2015

Ruby was extremely helpful and straightforward! She gives great customer service and I wish more women worked at the dealership! Purchasing my car was quick :)

NSANICO25

Aug 22, 2015

Great service and friendly atmosphere. Very helpful and welcoming dealership. Honest and upfront, knowledgeable of product. Sales team proud and stands behind product. Excellent service.

LYNDIKNGO

Aug 9, 2015

My experience at the dealership was very professional. The dealer answered all my questions and made me feel very comfortable. It was very quick and I felt like they tended to me just the right amount. As a first time car buyer, Keyes Hyundai has set the bar high for all other dealerships for me.

MANUELPLEIVA

Aug 9, 2015

Sales person (Gor) was nice. He and the finance guy took my personal and financial situation into consideration and gave me a deal that fit my budget. I would recommend this dealership to my friends and family.

KIMESPINAR

Aug 5, 2015

We were very happy with our car purchase and experiece,the dealers/salesperson were all approachable,easy to talk with,and did their best to meet our needs,very good job.

TGAFFORD

Aug 5, 2015

Everyone was great. Looking forward to continuing association with the dealership. I know I will be treated fairly and honestly in the future. Enjoy the car very much. Everything I expected.

ELIAS.RIOS

Jul 29, 2015

I went to co-sign for my brother in law and came out with a the commuter car I needed, that was just in mind. They made it so easy I couldn't resist. This made getting the car a nice experience from Vinh, Luigi on the Sales floor to my girl at the Finance dept.

GORDON_TOLER

Jul 29, 2015

Everything was as smooth as can be. Very professional staff from sales to finance. The car is everything I was looking for from gas savings to smooth drive.

BROOKENCHRISTY

Jul 28, 2015

I'm so in love with my new Hyundai Sonata Limited and all of it's features. I was able to test drive twice, and I'm so glad that the dealership provided me with an out-the-door price that I thought was fair.

JENNEILLEB

Jul 27, 2015

I think the sales taxes need to be explained better. So, customer are not blind sided. I received my welcome letter today and was not expecting the increase.

LJHOLTZFR

Jul 27, 2015

right amount of inventory and great staff. Quick deal and trade.Finance team was amazing and vehicle was delivered clean and full of gas. Thank You

FRANCESCANGUYEN

Jul 24, 2015

The service was great! Staff are super friendly :) No pressure whatsoever. Price is incredibly reasonable and affordable. They were so patient with us until we got exactly what we wanted with the best price possible. I never expect to leave a car dealership this happy and satisfied from the get go. Thank you Tugra, Louigi George and everyone we met there. Keep doing what you're doing because you're doing an awesome job! Thank you!

KONAJACK_

Jul 22, 2015

Friendly, and no hassles. Gave me good price for a good car. Will by my next car here.Me and my wife both purchased cars here.both are very happy.

GLENRIOS16

Jul 21, 2015

I wanted a sunroof top car didn't take into consideration they were more worried of me purchasing what I was eligible too but overall ok

HOUSEDICK

Jul 21, 2015

Buying cars is never comfortable and this went better than expected. Your sales/lease contract is absolutely unreadable in greeted out fine print or negoytiating the legalese.

RICHARD0

Jul 21, 2015

I happened upon the website for Hyundai, and as soon as I was finished, Robert was on the phone with any questions I had...we soon set up an appointment & the rest is history...not only did he pay off my old Honda lease 6 month early, he put me in the exact same car I wanted & described on-line...he gave me the exact and only deal I could accept...so there was no major haggling & the experience was quick & efficient! I would recommend asking for Robert to anyone out there!!

ANIKKO1313

Jul 17, 2015

very satisfied with the overall experience definitely will always come back and recommend any family member to Arman great deal on the car i got very happy

AGUILAR.LORENA21

Jul 16, 2015

Friendly approachable workers. Got the car that suits me for work and family outing purposes. Gave us the best deal that fit our budget to get a new car.

JEFFREYKIM111

Jul 15, 2015

Salesperson raised the price of the car when giving us a 0% interest rate without telling us.Would have declined the offer if they told us that the price would increase. what terrible service.

RSOLANO

Jul 15, 2015

I worked with Steve Chung who was amazing. They gave me a great deal on a 2016 Elantra and I love it. They made the transaction uncomplicated as possible. It was a really hot day over the 4th July holiday, and the Steve was more concerned about keeping me dehydrated then the sale of the car. He was very sweet and treated me like family.

WRIGHTW55

Jul 15, 2015

The salesman was very patient as we look at several vehicles before making our final choice. The finance manager was easy to work with and he did not try to oversell the options. We got a good deal.

ALISON0

Jul 13, 2015

This is the third vehicle that we have purchased from Keyes Hyundai. Our salesperson, Steve, does the best job that he can to find a vehicle that fits our budget, while providing us with a quality vehicle that we will enjoy. He is friendly, extremely helpful, and professional. He goes out of his way to please his customers.

BREEEE123

Jul 9, 2015

The Internet sales team were amazing - their customer service went way above and beyond the expected. One of the best car buying experiences I've ever had.

COURTNEYLIU91

Jul 9, 2015

Definitely come back! Justin was great! Never once did I feel pressured and he was understanding to my situation. Brooke was amazing as well, first time buyer and she walked me through every step. It was a great experience buying my first car!

RASHID.0300

Jul 9, 2015

Very helpful people, great attitude and excellent service, also my friend he wasn't thinking to buy but he did , based on their friendly attitude, I will definitely recommend my family and friends to stop by and have a look for the new Hyundai Sonata 2015

SHELLENE37

Jul 9, 2015

Love Keyes Hyundai in Van Nuys always a great experience, the staff is very professional and pleasant. They never over sell and always meet expectations.

ALLSTAR4JC

Jul 8, 2015

Super Easy,fast and painless!they really made buying a car fun! I will recommend them to all my friends and family!whenever it's time to get another car I know where I'm going!

JAUGUSTNG

Jul 8, 2015

My car shopping experience was a success at Keyes Hyundai Van Nuys thanks you Steve Chung and Brandon. They made me and family feel very welcome.

LIORZAK

Jul 8, 2015

Great car, Great Service, BUT Bluelink destroyed it for me, 3 week and still not working,but they sure did charged my card even tho thy said I don't have account with them.

NAPARVARI

Jul 8, 2015

Excellent ,everything else in the first time in the Keyes and I like it, and it was a great day for me to be able to get my favorite car

SHARYN.EVRON

Jul 8, 2015

I couldn't be happier with my purchase and the way I was taken care of. Looking for a Hyundai. . look no further. And the homemade cookies were pretty tasty too.

POSTSHAWN

Jul 3, 2015

Sales team was great. They got me a car i didn't think I could get into. Perfect for my growing family. I love the new Sonata.

12344321

Jun 23, 2015

I returned my car and now need to pay 400$ No one said anything when I was there getting the car Now when the lease ended I got a latter from them saying I owe 400$ When going to the dealership the MANAGER is saying - "it's on your contract ..." You should've read it before signing No one told me nothing about this fee + I had a few cars on a lease before and never had this issue before Those guys there are just trying to make a sale no matter what Worst customer service I have ever got I will never get another Hyundai no matter what Even for free (it will probably come again with hidden fees ) Ps . Manager told me - what is your last name ? I will look out for your review after I left the dealership unhappy So rude ...Do not do business with them unless you like to be ripped off

NormJKi39

Jun 2, 2015

Jeez! There are a lot of bad reviews. Anyway, I had a very easy experience buying a car at Van Nuys Keyes Hyundai. I was here on a Sunday morning (I didn't know they opened later on sundays) and nobody was here. I decided to look around and see if I can find the car I was looking for. At around 9:30am I saw that guys were starting to fill balloons and stuff and steve greeted me and asked if we needed help. He helped me find the car which was parked in the back because it had just had a tire replaced. He says he thinks somebody ran over a nail with it. I ended up driving the car home in a couple hours. Very friendly staff. Rest assured I will be coming to buy cars from Keyes from now on. Go see my man Steve in the used car department and Fedy in finance!

Kikoreyes

Mar 23, 2015

I came to this dealership this afternoon for a Base Elantra. They didnt have the car. They have many of the Elantra SE and thats what we tried negotiating. We finalized at $189 a month at $0 down. Moments later, they found a base model and wanted me to get that Base model instead. Louigi was the sales manager. He changed his mind about selling me the SE model. It was a terrible experience. I ended up walking away. Louigi is a terrible sales manager without a customer service experience. This is an example of bait and switch form of selling.

VP19666

Feb 21, 2015

I really don't understand any of the bad reviews here. My family bought three cars here, Sonata limited edition for my husband in 2012 from Richard Chan, a certified Santa Fe awd in 2013 for my daughter from Manny Wong and a Sonata turbo with the panorama sunroof in 2014 from Steve Chung. I mean for the love of God it's a business transaction. I am in marketing for a home goods manufacturing company and I can tell you right now that every business transaction that has ever been made in the history of the planet has it's high points and it's low points. I don't understand why people get so upset. NEGOTIATION sometimes take a while and when both parties agree you have a deal. Simple as that.My experience with Keyes Hyundai in Van Nuys was professional. We came to a mutual agreement three times in three years. Three negotiations, three deals. That alone gets Keyes Hyundai 5 stars in every category.The only negative thing I have to say is that the last time I went the women's bathroom was out of order.

Kelly W.

Feb 15, 2015

I came in shopping for a used car with my daughter about 6 months ago. We were in an accident where we totaled our brand new Camry. Originally I wanted to go back to Toyota but my daughter did some research on a couple Hyundai models and we liked the fact that it has 10 years of warranty and honestly I hate the over aggresive copy cat lexus styling that the newer Toyotas have. Long story short, we were greeted by Steve Chung who was our product specialist. He was well informed and so patient with us. We test drove 4 cars before I picked out a 2014 Hyundai Sonata with the limited edition package. He even called me on my birthday to offer a free carwash. I brought my husband with me and when I got to the dealership I found out that Steve was promoted to the internet fleet department! Congratulations! Anyway my husband ended up leasing a 2014 Santa Fe. Steve had us in and out of the dealership in under 1 hour. Amazing. My family will never buy a car outside of Keyes Hyundai ever. Thank you Steve!

PUNKROQ13

Dec 24, 2014

I recently purchased a car here in OCT 2014 and in less than two months my 2015 Veloster had a major issue. The service department didnt get back to me until a day later to tell me what was wrong with the car and I had to literally keep calling to try and get a answer after 5 attempts to John and Miles and my sales man and no answer my friend finally went for me while I was at work and the advisor was sitting on the order the car hadnt been diagnosed nothing had been done. Its like pulling teeth with these people then later that evening I finally got a call from John and he said that my engine was bad and they have to replace the whole engine. I still havent got my car back. I strongly suggest to go elsewhere for a car this place has really bad service in every department and false promises, I never bought a Hyundai before and when I get another car next year it certainly will not be a Hyundai the deal wasnt even that great Im stuck paying payments on a car I dont even have and have to worry if something else will mess up on this car. My excitement for this car lasted all but 2 months for a 2015 Veloster, I guess these people really just care about making a sale at any cost even selling cars with engine problems . They dont even deserve one star. Happy holidays.

AG

Apr 29, 2014

I just purchased a '14 Sonata from Moe S. Great sales guy...did everything via email the night before actually purchasing. He had the car washed and was in and out of the place just after an hour. I got what I wanted and appreciated the research / paperwork he did the night before, after traditional working hours. I recommend him to help with the purchase of a Hyundai. He is motivated and respectful at the same time.

redzone2266

Aug 18, 2013

My First Time At Keyes Hyundai Was An Awesome Experience. John Had Me Finished In A Reasonable Amount Of Time And Even Got My Car Washed. Will Definitely Be Returning For Future Work!

Samson233

Aug 5, 2013

Great service, John always gets me in and out quickly. They have good trained technicians so they know my car the best. Definitely recommend them!

Glaucon

Aug 1, 2013

After getting an on-line quote from CR/True Car, I got the cold shoulder once I indicated that I would not be financing/leasing with them (i.e. no back end profit). Classic bait and switch. Don't waste your time (especially if you have your own financing or are paying cash).

dancer257

Jul 30, 2013

Service was excellent, Chip was Great! Made my experience worry free and enjoyable. Will definately return for future service visits...and the cookies were good too.

Jmthomp

Jul 29, 2013

I have worked with John shaw every time I Have had my car serviced at Keyes Hyundai. I can't think of one complaint everything has always been up to my standards and I will continue to come to Keyes for my service and repairs. John always makes sure my car is kept in tip top shape so I can have my car running for a very long time time.

jacksonphive5

Jul 19, 2013

The staff at Keyes Hyundai are great. I had my car to 2 other dealers and they couldn't figure out the problem. John and Sean took the time to figure out the problem and repair it correctly the first time! Thank you very much

traderon44

Jul 10, 2013

I was driving my son to school and the car started to shake from the engine area of the car. I pulled over and the check engine light came on and luckily I was close to Keyes Hyundai. I drove in to the service area without an appoinment and Marc greeted me and asked how he could help. I told him about the problem and he checked me in right away. My son was with me and Marc was very nice to him- he gave my son a pair of Hyundai sunglasses and a light up necklace which my son loved. Marc turned a somewhat scary and frustrating situation in to an easier one. He arranged for a shuttle van to take my son and I home. The driver was polite and drove us home within minutes. It was only about two hours later that Marc called telling me what the problem was and that it would be fixed shortly. About an hour later he called saying the car was ready to be picked up. They replaced a coil and even washed the car for me. He again arranged for a shuttle van to pick me up and I was back at the dealership before noon. Marc again greeted me and I sgned the work order for the part which was under warranty and I was off to continue my day. The entire process was made easy by Marc and the drivers which seems to be the way Keyes Hyundai operates. I would recommend Keyes Hyundai for service and if possible try and talk to Marc Pasco but it seemed like all the people at Keyes were great.

jessemlondon

Jun 30, 2013

Marc was a polished professional that took the time to understand my needs and to communicate everything with me clearly so that I understood the whole process. I have never had a better service consultant, and my brakes were done the same day with no appointment!

NinaSolowsky

Jun 27, 2013

I am a quiet, young, Indian, student, woman usually going to the dealer or any car related thing is intimidating. This time however it was different. Chip was very friendly and immediately puts people at ease. He clearly explains everything being done to your car. It was very quick and easy getting the service on my car. I have being going to Keyes Hyundai since I bought my car in 2007. The car is doing great and the service here is great too.

Sensii2367

Jun 17, 2013

Getting your car repaired is not always an enjoyable experience. Keyes made it very painless for me. John was able to get my car repaired quickly so I could be back on the road ASAP. My car is how I do my business so this is very important to me. Kudos to Keyes Hyundai for the great service!

Integ23

Jun 9, 2013

I have a 2011 Genesis Coupe that needed service and I heard about Keyes Hyundai having great customer service. As soon as I arrived i was greeted by Jonh Shaw. I was impressed with how courteous and helpful he was. I was taken care of right away. All my questions were answered in a timely manner and my vehicle got serviced promptly. I also want to thank the tech that worked on it Ricky Robles. He did an amazing job and i am grateful for keeping me on the road!I definitely recommend Keyes Hyundai to any owner looking for great customer service! Thanks!

coolellena

Jun 8, 2013

I had very bad experience at LAX Hyundai, Corporate customer service contacted Keyes, they not only took our problems and fixed all of the issues that LAX created , but also followed up on all of the problems and either fixed or investigated them to good outcome.We came for service of our Veracruz, but turned around and also negotiated and bought a 2013 Veloster from them.We hope this level of service will continue.

cruzrv

May 31, 2013

Hyundai have excellent customer service. Leo Aleman one of the representatives was very helpful and very attentive to the customer's needs and request. I greatly recommend him for a commendation for a job well done.Rosalina Cruz

ksparr

May 7, 2013

When I came in to get my Sonata checked up, I had no clue what I was doing. Marc was incredibly helpful from the minute I stepped into the dealership and I was so impressed by his extensive knowledge and his amount of professionalism throughout the entire process. I look forward to recommending this location to friends and co-workers and I hope that they're lucky enough to get the same level of assistance I got from Marc.

gundam9750

May 4, 2013

Had a small problem with my Sonata. Went to Keyes. Matt greeted me right away with big smile and handshake. Even with no appointment he got my car in the shop quick. Told me what I need, let me know it will be done the next day. i come in the next day, car is there on the driveway waiting for me after being nicely washed. Matt finish the whole deal with the same big smile and handshake.Thanks for taking care of my car Matt

brian a

Feb 22, 2013

Vanessa was awesome and I was lucky to be her very first customer! Shes great, the experience was great, and with the help of Richard it was an amazingly east experience

sirbruc1

Feb 6, 2013

I purchasd my 2011 Elantra from Keyes Hyundai in March 2011. The sales representative was helpful and made my buying experience easy. The price was competitive and answered all my questions. However, the car did not comewith an electronic rearview mirror or a spare tire, so. I had to purchase both afterwards. These options should be made available in newer models. In the 2 years that I have owned the car I have had no problems only bringing it in for routine maintenance. The service department at Keyes has been helpful and friendly and has always delivered my car at the time promised clean and washed. I would recommend Keyes to friends for new cars or using their serviceddepartment.

poonsang

Feb 5, 2013

We went to purchase a Hyundai Sonata. Picked it and all good. We committed to buy, but before the deal was finished, Richard (sales) left for a ball game and left us with Julius (finance) who tricked us into getting an alarm system that didn't work. We brought it in a couple times and we think it finally got fixed but still ended up paying much more for a Hyundai alarm system that doesn't really do much. Would not recommend.

frankc

Jan 24, 2013

great customer experience, i will definitley come back for service and buying another car in the future

DinaH

Jan 12, 2013

I had a good buying experience at Keyes Hyundai On Van Nuys & my sales person, Manny made it so easy. He answered all of MY questions and more.I went in telling them my experience with Hardin Hyundai...which was not good. People there don't go the extra mile to help you & I feel that Manny and his crew did GREAT job. Thanks everyone & I'm loving the car!

Ant

Jan 10, 2013

About two years ago I went car shopping with my girlfriend. I suggested she look at the Hyundai Sonata. We went to Keyes Hyundai in Van Nuys and test drove the Sonata. Our salesman Oscar Quinonez was so thorough explaining the features, safety and performance that I was sold on the car. I wasn't ready at that time to switch cars, but two years later December 1st I purchased my Sonata Hybrid from Oscar Quinonez. My car buying experience was hassle free - he got me a great deal - the color and features I wanted. And I left the dealership with a full tank of gas. Thx OscarIf you are in the market for a great automobile check out the Sonata and if you want a great salesman to take care of you, please see FYI - Goodbye BMW hello Sonata Hybrid - I love my new car.

davidk

Jan 10, 2013

This was by far the best car buying experience I've ever had. No locking you in a room until you would pay anything for the car just to go home. Superior customer service, no pushing papers with numbers across the room until you had now idea what you were paying for, comfortable areas to wait in and the sales people came back often to update you on where you were with the process. I would recommend highly and still can't believe how easy it was.

Kevin A.

Jan 8, 2013

I came here because a friend referred me to the folks at Keyes. I am always sceptical abut dealerships, however, the entire experience at Keyes Hyundai was incredible. Never thought i would laugh so much at a dealership. It was really a great buying experience... from beginning to end. From the sales person, to the internet sales manager, the GM and even the Finance guy... Yes, the finance guy. Great team and an amazing deal! Run, don't walk to Keyes Hyundai!!!

dean f

Jan 7, 2013

Just had a great car buying experience at this place. William in sales was such a sweet genuine person to deal with.. no hassles.. no jerking around. Josh the sales manager really went the extra mile to cut us a deal that i can't absolutely refuse. We've been shopping around for a family car the past few weeks.. haggling via email with internet mgrs within a 100 mile radius. we eventually settled on a new 2013 Sonata. We drove by Keyes one sunday afternoon to inquire what kind of pricing they could offer.. We told William and Josh that we're in the market but we're not ready to purchase just yet.. They showed us around and answered all of our questions regarding financing vs buying it straight up... The whole process was real cool. No pushy sales tactic asking you what it would take to earn your biz or what price do you want to be to take it home that night. Honestly, I could've walked away and shop around some more to maximize the savings.. But after having such a pleasant time and not being hounded by sales people to take the deal that very minute.. We decided they deserve our biz. If you read this far... You should definitely check them out :)

mike b

Jan 7, 2013

I'm very happy with my car and the deal was awesome. I am a very picky person and I always do my research and I shop around before purchasing the things that I want. So, before I go to this dealership; I knew, what do I want with the price range. I got the best deal from this place and Justin was a great salesman; he was very honest and helpful. He provided me excellent customer service.

barbraY

Dec 23, 2012

The staff at the NEW MISSION HILLS Keys Hyundai dealership are all GREAT! Everyone we worked with with knowledgeable, patient, and helpful. They went out of their way to be sure we received all the information we needed, and to work with us to make the price and payments more than fair.We were able to get all the information we needed easily and over the phone, and drove 2 hours to get our car from them because we found them to be the most committed to customer service of all the dealerships we contacted. Everyone is honest and forthcoming, easy to work with, and they have the best inventory; we found our 'hard to find' car there.We will definitely go back for our next hyundai purchase!THANK YOU!~Barbara

kalia57

Nov 18, 2012

And another Hyundai dealer lost me because of their lies and wasting of my time!Not a good customer SALES service!Please note that my experience is based upon one SALES individual name Samuel on the phone. Please also note that this was my first time ever to call this dealer.Ok, so I called this dealer yesterday evening because I am shopping for a car and need to buy it either this weekend or the next one. I had the quote from the other dealer and wanted to shop around to see if someone else might even have a better deal for me.So after giving all the necessary information to this guy name Samuel, he started telling me on how good his dealer is. How they are number 1 in terms of the sales volume blah blah blah....Mind you that I have already heard all this from the other dealers as well :)Anyways, I asked him for their best low price and right away he told me to forget about asking him the low price because their price will be the lowest or will beat any low price I already have. Guaranteed. Period!He asked me for my low price and I told him that I will give it to him only once he give me his! He continued to argue with me on how it will be useless for him to give me the price and instead he will beat what ever lowest price I already have. again "Guaranteed!"At this point, I told him clearly to be straight forward, honest, and truthful to me and to not waste my time. After several request, he finally agreed to call me back with his price.He called back after 10 mins and his what so called "low best price that no one can beat" was 1600 more than the price I already had from the other dealer! However, as promised I then gave him my price and this is where he got caught with his lies.Right away he told me that he cannot match or beat my price. He said that he has no idea on how this other dealer is offering me at this price but regardless he can't do it. At this point I reminded him his earlier promise, comments, and statements on how he can beat or match any ones price and it was guaranteed! To defend that he told me that yes they can match the price but not the one that I have because that is next to impossible and no idea what this dealer did to the car to sell it at that price! What a joke!So, on one hand he is still keep saying that he can beat or match the price but on the other hand, at the same time, can't match the low price I have! A total contradiction to what is saying and/or said earlier.At this point, I guided this person to the other dealer's website to proof my low price and that I was not lying to him. I then asked him if cannot match or beat my price then what is the second best price he can offer me after listening and seeing my price.Now, all of a sudden he started to tell me to just go and buy from this other dealer and why I am not going or what's the wait for? I told him to go or to not go is total my decision and to not tell me on what to do. He was kept going on and on in circle. Finally, he told me that he can ask his manager again for the second low best price and will call back.He did call back after 15 mins with just 200 less than his initial price. He then again argued with me on why I am waiting and just not to this other dealer even though I told him earlier not to do that!I again reminded him to either fulfill his early promise of "can beat anyone's price or have the lowest price among all" or just don't tell this false statement to the customers. He again kept going on in circle on how he can still beat it but just not my price :) Can you believe this!Finally, he told me to come down on the weekends because the managers are much more aggressive and motivated to sell the car and I may be able to score a deal. I told him that I don't want to drive all the way down and then leave if nothing works and that is the reason I want to settle, at least, the base price on the phone.He again just kept going in circle on either I should go to this other dealer or just come to him on the weekends to see if they can come close to my price. I then asked him on why managers are only motivated during the weekends to which he has no answer.How can I think about this dealer for any future purchase or for recommending it to others? Looks like I am not alone in terms of their bad customer service after reading reviews from the other Yelpers.Please note that the guy's attitude and tone through out the conversation was good and nothing was wrong with it. It is just his false promise, statements and of course the price that just ended the deal for me.Like I said, my experience was based on a guy name Samuel at SALES department. This dealer may have other good people working in there but I will still go somewhere else after my experience!A word of advice to all you readers; do rigorous and extensive search regarding the price and never feel pity or believe these dealers on whatever they say or claim!

Cfroehlich

Sep 21, 2012

I finally decided to trade in my 2012 accent for a newer, less base model car so I was looking into the 2013 elantra. My fiance and I walked around the lot for a bit but then we stumbled upon issac who was more than happy to help us find what we wanted. I found the specific car I wanted and issac brought us to their stock in the garbage and found something extremely similar to the one I wanted. At first I didn't even want to test drive I just wanted to buy and issac told us we should test drive it first. I am definitely happy that I did because it made me fall in love with that car even more! Issac made the process of trading in my accent lease and getting my new elantra extremely easy and pleasant. We were expecting to sit around forever but we were out of there within an hour. I drove off the lot extremely happy and it is such a pleasure driving my car everyday. I also love that issac occasionally follows up with me, his service is personable and he makes me feel like an actual person and not a dollar sign. I'd recrommend going to issac for help anytime, the other guys not so much. Thanks again issac!!

Marty W

Jul 30, 2012

I was shopping for a 2013 Hyundai Sonata GLS, I made calls to 3 dealers to get the best Out the door figure on the car. 2 of the dealers quoted me with a lower tax rate to get the pricing very attractive and when I went in, the pricing changed. I finally decided to go with keyes hyundai because they stood by the figure the promised and made the process very short and simple. My car buying experience here was very pleasant. The sales person I was dealing with was very energetic and funny as well. I would refer all my friends and family to this dealership based on my experience.

Want a fair deal

Jul 16, 2012

We were serious about purchasing a new Hyundai Genesis and were hoping to buy locally. We went into Keyes Hyundai and were helped by one of the new members of the Keyes staff. While he was a nice young man personally, he was new at the dealership & inexperienced, nor given any equipment with which to work i.e. a computer with car information loaded onto it. Prior to start of any negotiation, I advised that I had quotes in hand from several other dealers out of area; so I had a quote in mind that I would work with but preferred to buy locally. If KH could come close to that number, a few hundred $$$ would not be a deal breaker. He had to write everything by hand, had no information for us on financing nor any Hyundai incentives and had to continually run back and forth to his manager in the back. His manager didn't even bother to come out to help. I mentioned I was well aware of the mfr's rebates/cash back programs that are currently advertised online. When they presented their offer, it was MSRP with no discounts for mfr incentives. As well, they lowballed our trade-in at $3000 to start and moved way up to $3400. In an attempt to prove that their trade-in estimate was correct, the salesman took me over to a computer and looked up our trade-in on KBB in my presence, to prove that our car was not worth what I thought; on KBB, the "fair"(and lowest) rating was already $4800. This $1800 difference was an eye opener! We never expected our car to be rated at the highest category, all we wanted was a fair price. Another salesman came up behind me and started making fun of my opinion that our car was undervalued by them. I finally had enough, requested my car key and walked out, having wasted 2+ hours of my day, and I drove home remembering why I hate buying a new car. After that bad experience, I decided to keep my "old" car and threw away my previous quotes. On a whim 2 days later, I requested a quote from a top rated H dealership 40 mi away, quickly rec'd quote (close in $$$ to others since trashed), made the long fwy drive to dealership; but happily drove home in our 2012 Genesis 4 hrs later. FWIW my trade-in was $5500, so I was lowballed by K even more than I thought. All we wanted was a "fair deal", consistent w other quotes & to be treated in an honest & professional manner. Those dealerships do exist & dealerrater.com is a great source. Genesis at Harbor Hyundai; they gave us $5500 for our trade-in. We later found out that Harbor Hyundai is rated #1 on dealerrater.com. They offered us every incentive up front and worked with us to complete the deal. Don't go to Keyes!!!! They will jerk you around.

Mario

Jun 3, 2012

A big thank you to everyone from service to sales to finance for my purchase of a Hyundai Elantra. My car broked down in LA. Called the closet dealer and was towed into Keyes Hyundai. Service notified me of the repairs and decided to purchase a low mileage 2011 Hyundai Elantra. Very good gas mileage.

MIKE C

May 27, 2012

I had been to another dealer and looked at another car and the sales person was a fast talker and that turned me off. I was ready to buy but wanted to find the right car first, then deal with the sales person and at Keyes that is was what happened and that is why I was happy to buy from them. I need another car for my wife and I going to go back to them because of there customer service. They are a Quaility Dealership.

SFREEDMAN

Mar 6, 2012

kEYES MET MY REQUIREMENTS FOR THE DEAL. wOEKING WITH THE FINANCE DEPARTMENT WAS ALSO QUITE PLEASANT. THE CHOCALATE CHIP COOKIE GAVE ME A FEEL GOOD ATTITUDE ON TOP THE EXCITEMET OF GETTGN THE CAR. THE CAR WAS DETAILED AND READY FOR DELIVERY WHEN THEY SAID IT WOULD BE

kzager

Mar 1, 2012

Very professional and helpful. Helped me out when another dealer would not. They seemed to value me as a customer and appreciate my business. They seemed to do everything possible to be accommodating.

Transportation enthusiast

Nov 27, 2011

Salesman friendly. There are very few Hyundai daelers close to our home this one is very close. The whole process of buying a new car is tiring, unpleasant at best and in the end exhausting. This dealer is as good as any we've dealt with.

Cool_Breeze

Oct 7, 2011

DO NOT GO TO THIS DEALERSHIP! The only reason I rated this dealership a 1 is because this is the lowest number available. They deserve a zero rating.I contacted the dealership prior to driving to it (I live about 90 miles away from Keyes) and thought we had worked out a price. When I arrived, they wanted to charge me about $3,000 for only $500 worth of options! It is this kind of dealership that gives car salesmen a bad name. The good news is there are dealerships out there that believe in customer service and will sell you a great car at a fair price. I finally wound up at Harbor Hyundai, which is the antithesis of Keyes. I feel I received a great deal on a great car AND with great customer service. Do yourself a favor: take the extra drive to Harbor Hyundai where they do not rely on slimy sales tactics. In the age of internet car shopping, I am baffled why Keyes would continue to use outdated sales methods.

wlater

Sep 4, 2011

Very unprofessional and slimy sales tactics. Stay very far away. Went with my son to help him try to purchase a 2012 Elantra. Their website inventory showed them having a few dozen 2012 Elantras and my son had been emailing all week with one of the sales managers who encouraged him to come in. Salesman is very friendly. Get there and after a few trips to their offsite lots (their main lot is extremely small) it becomes obvious they have almost none. Eventually they look up their inventory and find they have 3. OK, frustrating, but the model is popular and they were indeed busy that day, so maybe they just hadn't been keeping the inventory list up to date. I give them the benefit of the doubt. Then start to negotiate price for a Elantra that is supposed to arrive in a few weeks. My son has a quote from Keyes via USAA credit union for the model he wants. This is where it gets slimy. They use the old dealer installed alarm scam. Yes, they would sell a vehicle at that price if they had one, but all of their vehicles come with a *dealer* installed alarm system at $700 (or maybe it was $800, not sure). Then they go one better! And there's an addition $700 (or $800) charge to "register" the alarm. Pure profit for the dealer. In their great magnanimity, they offer drop one of the $700 (or $800) dollar charges. Gee thanks. We walked. I hate dealers who play these type of games. If the car is popular, fine. They can sell it at a higher price than one that is not. But be upfront about it. Don't force dealer installed alarms or paint protection or scotch guard on the seats to add profit. With a dealer like that, who knows what other extra fees and charges are waiting further down the sales process. Ended up dealing with multiple other dealers finding the car my son wanted and every one was much more straightforward and professional to deal with. He ended up buying his car from one of them the next weekend. I advise car buyers to avoid Keyes Hyundai in Van Nuys like the plague.

wmallory

Sep 4, 2011

Very unprofessional and slimy sales tactics. Stay very far away.Went with my son to help him try to purchase a 2012 Elantra. Their website inventory showed them having a few dozen 2012 Elantras and my son had been emailing all week with one of the sales managers who encouraged him to come in. Salesman is very friendly. Get there and after a few trips to their offsite lots (their main lot is extremely small) it becomes obvious they have almost none. Eventually they look up their inventory and find they have 3. OK, frustrating, but the model is popular and they were indeed busy that day, so maybe they just hadn't been keeping the inventory list up to date. I give them the benefit of the doubt.Then start to negotiate price for a Elantra that is supposed to arrive in a few weeks. My son has a quote from Keyes via USAA credit union for the model he wants. This is where it gets slimy. They use the old dealer installed alarm scam. Yes, they would sell a vehicle at that price if they had one, but all of their vehicles come with a *dealer* installed alarm system at $700 (or maybe it was $800, not sure). Then they go one better! And there's an addition $700 (or $800) charge to "register" the alarm. Pure profit for the dealer. In their great magnanimity, they offer drop one of the $700 (or $800) dollar charges. Gee thanks. We walked.I hate dealers who play these type of games. If the car is popular, fine. They can sell it at a higher price than one that is not. But be upfront about it. Don't force dealer installed alarms or paint protection or scotch guard on the seats to add profit. With a dealer like that, who knows what other extra fees and charges are waiting further down the sales process.Ended up dealing with multiple other dealers finding the car my son wanted and every one was much more straightforward and professional to deal with. He ended up buying his car from one of them the next weekend.I advise car buyers to avoid Keyes Hyndai in Van Nuys like the plague.

COP2

Aug 16, 2011

I experienced firsthand Keyes Hyundai's shady, crooked, unethical sales tactics. The salesman tried to hide $1200 worth of bogus charges. For your own good, don't go near this place!

hatecarshopping

Jun 5, 2011

I hate the whole car buying experience. The game of negotiating, etc. Time is more valuable than money so saving time by knowing what the dealer has to offer before you even walk in is invaluable toward saving time. I did like the fast response through email.

kayteedad

May 31, 2010

Don't believe their ads. They're all really tempting and the sales staff is really nice when you're on the lot but the numbers that they give you do not compare with the numbers that you get. I was looking for a lease and the financing department was not helpful at all in trying to get our business. They were asking for over $100 of what the lease was supposed to be, we were quick to walk away and they called us back telling us that they were going to work it out but never called back.

joetichio

Mar 8, 2010

I recently purchased a Hyundai Santa Fe from Keyes Hyundai. I shopped for over a month and the Salesman, Steven Schwartz, gave us the best price. Not only was the price great but I was able to come in, eat some fresh cookies and coffee, and I left all within 2 hours which was great!!!!The interest rate they got me was better than my credit unions and it was just a great experience overall. I love my new Santa Fe and the 100,000 warranty.Steven was nice enough to delivery the new SUV to my home after it was gassed and detailed. Not the high pressure which I have experienced in the past.I would recommend Keyes Hyundai and Steven Schwartz as a Car Dealer to do business with.