Used Cars for Sale at Kia Downtown Los Angeles in Los Angeles, CA

Mario Universe Post Bowser

Jun 4, 2021

May 22nd Saturday I came into this Kia location because I saw their online price for a 2021 Kia Soul EX at $22,090. The online price included a dealer discount of $1,485 plus $1,500 Kia Rebate. With my credit I qualified for the $1,500 Kia rebate by financing with Kia Downtown LA, which I did. Yet I was declined the dealer discount and was told by Alex I must also purchase the 5 year paint plan for $1,500 and get no dealer discount as advertised on the Kia Downtown Los Angeles website. I did not expect to be declined the dealer discount nor have to pay for a paint plan in order to purchase the vehicle. Total that's $2,985 more than I expected to pay. I was also declined when I asked if I could have the carpets included for free by the financing manager. Please help make this right, thank you. I have the advertised price of the 2021 Kia Soul EX I purchased on my phone, I cannot add it to this post but can email or text it if needed. =========================== How can I reach out to you? Is there a phone number or email? Thank you for reaching out, let's resolve this concern of mine. Message me directly please.

Denise Gomez

Aug 21, 2020

I have been coming here for service for the last 6 years. I keep returning because Kal always gives exceptional service. Wait time is quick and they have been great at cleaning, sanitizing, and making sure everyone keeps a safe distance since COVID began. They are great at providing for all your service needs. Recommend them 100%.

Tara

Sep 10, 2021

I have never left a negative review of any establishment in my life but this is the single worst customer service experience I have ever had. From the moment I entered until the moment I left it was top to bottom awful. There is no communication between staff and customers nor between staff internally. Charlene is a star and should be promoted immediately. Joe/JD was very helpful. Every other aspect was completele garbage and I am very sad I spent any money here. Skip the dealer and go AAA Certified or use Glendale Kia if you must. I am never ever returning.

Monte Lutz

Aug 18, 2021

I bought a new Telluride and enjoy the car, but the check engine light came on within a week, and I had to bring the car in for service three times to fix it. They gave me the runaround each time. It took 4-5 hours of waiting each time. Not to be fixed. That’s 15 hours of wait time to get an O2 sensor replaced. They don’t keep even basic parts in stock. And the service advisor is unresponsive. Great car. Horrendous service. The manager of this service center should be embarrassed by all of the negative comments and Kia Corporate should be mortified.

Gaming X

Jun 4, 2021

May 22nd Saturday I came into this Kia location because I saw their online price for a 2021 Kia Soul EX at $22,090. The online price included a dealer discount of $1,485 plus $1,500 Kia Rebate. With my credit I qualified for the $1,500 Kia rebate by financing with Kia Downtown LA, which I did. Yet I was declined the dealer discount and was told by Alex I must also purchase the 5 year paint plan for $1,500 and get no dealer discount as advertised on the Kia Downtown Los Angeles website. I did not expect to be declined the dealer discount nor have to pay for a paint plan in order to purchase the vehicle. Total that's $2,985 more than I expected to pay. I was also declined when I asked if I could have the carpets included for free by the financing manager. Please help make this right, thank you. I have the advertised price of the 2021 Kia Soul EX I purchased on my phone, I cannot add it to this post but can email or text it if needed. =========================== How can I reach out to you? Is there a phone number or email? Thank you for reaching out, let's resolve this concern of mine. Message me directly please.