Used Cars for Sale at Kia Mall of Georgia in Buford, GA

Mizzoudru

Sep 14, 2016

Overall outstanding service from Evon and the entire dealership! Extremely helpful answering any and all questions that came up along the way. Evon was extremely reachable by cell even after hours which was greatly appreciated. I would highly recommend to any and all.

Joseph and Susan

Sep 13, 2016

Mark, our salesman, was very polite and told us everything we wanted to know without using any typical sales pressure tactics to close the sale.The dealer incentives were great, and the KIA 100,000 powertrain warranty placed us into the owner's category!

Lauren and Brad Lunceford

Sep 5, 2016

I went to Kia Mall of Georgia first to just look at cars- 2 years ago I had come to this dealership and almost bought a Kia Sorento, but ended up getting a Jeep Cherokee elsewhere -for financial reasons. We are expecting a little one and the carseat didn't fit in the back of the jeep, so I knew exactly where to start this buying process. Our salesman was Mark. He was absolutely fabulous!!! I knew that I wanted a bigger SUV and the sorento was very appealing to us since we did almost get one last time. Mark did everything he could to make the car buying experience less stressful and make sure that everything we needed could happen. He was also training a new guy and made sure to show him the ins and outs of what to do while still focusing on us. We had it narrowed down to two different sorentos and Mark showed us the differences and told us everything about each of them so we could make the best decision for our family. Paul was the "paperwork guy" and he also was so understanding of our situation and was more than willing to do everything he could to make buying the new car a great experience. I could not have asked for a better experience when buying my new car!!!!

Carrie

Aug 31, 2016

The service Department at KIA Mall of GA was first rate. We went there to have the normal 50000 mile service and were in and out in an hour. Special shout out to Mark Personale (Mr. Personality), who took the time to carry us across the street to Hobby Lobby so we could shop while we waited. He really went above and beyond. Mark is in sales and didn't HAVE to do that for us, but he did and we were IMPRESSED!

Charity Ogletree

Aug 27, 2016

I'm extremely happy with the quality of service and help I received. My car shopping and purchasing experience was executed fluidly and met my specific needs. Evon was kind, honest, knowledgeable, and approachable. He and managers were respectful and diplomatic. The cars there are quite lovely and It's been only a day but I am in love with my car of choice. Extremely grateful for this blessing. I certainly appreciated you all. Thanks again for your patience and willing to go the extra mile to help :)

Donna

Aug 27, 2016

Evon is awesome! He was extremely easy to work with. He helped me get exactly what I was looking for in a new automobile. Very friendly dealership - would definitely recommend.

kiafan

Aug 24, 2016

Mark Personale sold us our 3rd vehicle from this dealership. He is an outstanding salesperson and this dealership always takes care of their customers

Angelbuford

Aug 11, 2016

The service and process was great!! I would introduce to my friends and family.

Roy Whipple

Aug 10, 2016

Customer service was great, salesman was pleasent,

AGREEN

Aug 9, 2016

My salesman was Mark Personale. He was easy to work with and did a great job explaining my car buying options. I really appreciate the time he took to make me and my dad feel welcomed at the dealership. I purchased a new 2017 KIA Sorento at a reasonable price and will recommend this dealership to family and friends. THANKS SO MUCH!

C. Hubbard

Aug 9, 2016

Evon was a great help, helped us find the perfect car for our 16 year old daughter. He was not pushy, very helpful. Sales managers, and finance guy were all great to deal with, we came in a few minutes before closing on a Saturday night, and were treated as if we arrived in the middle of the day, great experience. Great people to do business with

Tonya

Aug 9, 2016

Holly is awesome.... Had great customer service. Everyone was very nice and made the process easy and pleasant... Would highly reccomend Mall of Game Kia.....

Tonya aikens

Aug 5, 2016

I just purchased a Soul and I received the best service. The team did everything they could to make me happy and make the purchase easy. Holly Frankovich is awesome... Go see her.. This team is outstanding....

Nicole

Jul 30, 2016

This was by far the best car buying experience I've ever had. From the moment he greeted me at the door to the handshake as I left, Evon made sure I was comfortable and had all the information I needed to make a great decision. His sole purpose was getting me in the best vehicle for me and his service and attention to detail is unmatched. If you're looking for a great car buying experience, go to Kia Mall of Georgia and ask for Evon. You won't be disappointed!

Scott and Anita

Jul 21, 2016

I've personally bought 3 cars from Kia Mall of Georgia before. I like the way I'm treated. That hasn't always been my experience with other Kia dealerships. So, I hit them up first when I looked to do something a little different this time. I've got to give them credit, I had convinced myself that the team there wasn't going to be able to hit the target I set. I was wrong. Maury Spencer and Tyler Poteat worked together and put the deal together. We did it all pretty much over the phone. And now my beautiful bride and I are driving two new 2016 Optimas!

Michael

Jul 20, 2016

Nice experience. No pressure just laid out options and left it up to me. Duke Johnson was fantastic.

Amanda fearrington

Jul 18, 2016

Evon really worked with me to get me the best DEAL!!! He is by far the best SALESMAN on the PLANET!!!!

Demea Byrd

Jul 15, 2016

Very positive experience at Kia Mall of Georgia!!! Evon Hinds was very nice to work with! No high pressure sales tactics. It took a little time, but it was not a bore. Great working with the whole team! I will see y'all again!!!!!

Andrea H

Jul 14, 2016

I had been working with Nick Delgado and he is absolutely excellent. This dealership is fast and efficient, it reminds me of a carmax with better deals. I brought my Mazda 2 to trade in which I was apprehensive about anyway because I was alittle upside down on my loan, but I needed to upgrade my car and I am in love with the Kia Soul. With our phone calls Nick was very laid back, and not pushy which is what I am used to, in a car dealership. When I arrived, he didn't pushed us, it was just all about the number and I loved that. He made sure that he verified everything before presenting it and it was all very simple to understand. Because I was upside down on my loan, I just assumed a new car was out of the questions. Because of discounts and rebates, I was able to get out of there with an excellent deal! Plus the offered me a good deal on my trade -in. The best part? in order to save ME more money, Nick Delgado made sure to pull the 2016 Kia Soul that had been sitting on the lot the longest to get me a better deal. He could have easily tried to make a bigger sale. I would recommend this dealership to everyone. Plus all the benefits and warranties I got are excellent...I won't be paying for an oil change for the next 4 years. I love my car and I'm very pleased with my service.

Michelle W.

Jul 14, 2016

We just purchased two cars from Maurey Spencer in the last two weeks for my daughter and step daughter. Each car needed a small amount of body work, as they were used. The car buying process itself was easy and painless. Then Maurey scheduled each repair and had them completed in a very timely manner. We now have two happy teenagers! That is not an easy thing to accomplish. I bought my personal car from this dealership a year ago. I plan to return for future purchases and would recommend it to others. Thank you Maurey for getting me through this so easily.

Susan Barrett

Jul 14, 2016

My salesman Mark Personale was great. He was attentive and helpful. He understood what I was looking for and delivered.I will definitely go back to him for my next car and My Husband will be buying one with him soon.

Victor

Jul 14, 2016

Normally going to buy a new car can be a very exciting and at the same time can be a huge headache. I went to go buy a new KIA optima and received amazing feedback/support from one of the sales rep. He was professional and courteous. I would definitely say that he made the car buying process which is normally a headache, a smooth transition. if you ever here ask for Maurey!

halkarp

Jul 12, 2016

I took my 2005 Kia Optima in for a check engine light and after 4 parts, calling Kia corporate office, leaving the car twice and $1200 later it was fixed. I should have gone to a small repair shop that would have found the right defective part the first time.....This is an old facility with old equipment and old techniques and not up to date on diagnostic services but they are up to date on the charges.

Barbara nash

Jul 9, 2016

Mark and Natalie were wonderful. They did what it took to close the deal my third purchase here and it won't be my last. Mark is my new number one salesperson. He worked for me to get my best trade in and best rebates

Glenda & Holly Jones

Jul 9, 2016

Mark P. took great care of us. Me and my mom had stopped by a few weeks before just to "look" and when we returned Mark came right up to me and remembered us by name! The overall process was so quick, easy, and tailored to exactly what she wanted. She loves her new Sportage!

Frances

Jul 6, 2016

I got the best service at Kia when we had difficulty with our car we went to Kia and they automatically wanted to help fix it right away

Jeff Trindle

Jul 5, 2016

If you are looking for Toyota quality car with excellent safety ratings and quality of vehicle, definitely go to Mark Personale at Kia Mall of Georgia. Mark is fully informed about Kias as well as the difference between the Kia models as well as the competition.I'm am a 20+ year loyal Toyota buyer with 5 Toyota cars in my family. I read online about Kia cars, safety, and engineering. I was still more than wary about replacing my daughters Corolla with any other car brand.I went to Kia Mall of Georgia and met with Mark Personale, and he is aply named. He is more than any typical car salesman. He is the best salesman and is way more than great at seeing my opinions and Personally going through all issues or doubts about Kias. Mark ended up selling me a excellent Kia Soul, that she is way more pleased with over her Corolla.If you are looking for aN excellent vecicle check out any of the Kia models. I won't think twice about buying aNY Kia model from Mark Personale. Jeff Trindle.

APrieto

Jul 1, 2016

I was in the market for a 2nd car and after test driving a few cars I decided to give the Kia SOUL a go. The team over at Kia were all very helpful but Mark Personale with his easy going yet insightful approach really stood out. I had a small list of must haves and ended up getting a lot more than expected. Thanks guys for all the assist. I'll definitely continue to recommend Mark, his helpful attitude truly converted a test drive into purchase. Thanks again guys.

David Ragsdale

Jul 1, 2016

Evon was great to work with. Ask for him on your next visit. He is very easy to talk to and cares about what works best for you.

Larissie Douglas

Jun 30, 2016

I'd already had a positive experience with Kia Mall of Ga and decided to go back for a new vehicle. Evon Hinds was the sales man that assisted me. He was very patient (as I had NUMEROUS questions) and understanding. My interaction with Evon and the great deal that I received on my 2016 Kia Sorento made the return to Kia more than worth it!

Silvia

Jun 28, 2016

He is an awesome sales man. Highly recommend to go see him as a sales clerk. Mark Personale was awesome

Curtis R. Nelson

Jun 27, 2016

At the Kia Mall of Georgia I was very satisfy with the sale man Philip ,and store Manager. Thank you Curtis R. Nelson

Candace

Jun 25, 2016

Great service! Had a wonderful salesman Maurey that helped us, very friendly. Love my 2016 kia forte!

NOLady78

Jun 22, 2016

I bought my car from this dealership almost two months now. Sales was excellent. My salesman was very knowledgeable and very nice. My first service experience was very timely and more than accommodating. The free ice cream, refreshing. I love this team!!!!!

bluej

Jun 19, 2016

it was my 2nd time at the dealership, bought a kia sportage in oct. of 2014, then bought a used car on june 11th of 2016, had problems though, was back at dealership 3 times within a week of buying it, had an issue that was brought to the online sales rep...rusty sandberg's attention but was ignored buy him and the manager of dealership, the salesmen were nice when i first got there but changed once i signed the paperwork, it's as if i was just a number going through a revolving door, the guy's in the service department were very nice and understanding about my frustration, i hate to say it but i will never buy another car or suv from that dealership again,

tomass

Jun 18, 2016

I was stressed at first but they calmed me down and got me into a vehicle i could afford. It was a pretty good experience overall.

Susan ATL

Jun 16, 2016

I actually gave every category top marks. The iPhone changed it, not me. Maury was so helpful. Always turned communication around fast. He was with a customer when we arrived so he immediately assigned someone else to help us until he was free. The dealership is immaculate, roomy. Unlike many other dealerships I have been to, these guys shot straight , we're not trying to push a car down your throat or badger you will phone calls. Very classy, dignified sales process with fair pricing. Because I live in ATL and the car had to be detailed, Maury delivered the car to me all the way to VA Highlands from Buford GA. I would not hesitate to buy from them again. Maury and his team provided outstanding customer service.

Courtney P

Jun 12, 2016

Bought a Kia forte today. Holly made the process mostly painless. She was very nice and good with my two year old and his antics. She was as upfront as seemingly possible. I look forward to the service that will be done in the future.

Chelsea

Jun 10, 2016

First off Kia Mall of Ga is the place to go. Maurey Spencer was extremely helpful and attentive. He listened to everything I wanted for a car and got me the greatest deal on a Kia Forte Ex. He also was able to find the color and features I wanted! I am extremely grateful for the Kia Mall of Ga staff and especially Maurey Spencer! I will definitely send all my friends to him!

runkoolfly

May 15, 2016

A little hesitant to buy from there at first. One car wouldn't even crank, one was an older truck that was a gas hog and not at all what I told them that I was looking for, and just seemed disappointing. Finally they showed me a prrrrety Toyota Camry 08, and I was all about it! In less than 6 months, I noticed the backseat floorboards were flooding, therefore meaning a little problem. My dad thinks it is an ac leak but unfortunately, I haven't had time or money to get this checked. When purchasing this car, I got so many free oil changes and whatever, so I am taking advantage of this. Had it serviced twice now. Not even a week after the 2nd service, noticed my battery was corroding, this cant be good?!! Couple of days ago I had to buy a new battery $75 because my car wouldn't start, and found out that my battery was bad. Didn't make it thru the day and while I was driving to the store, my car started losing power and all electric went kaplooey, and finally broke down and it wouldn't crank. I had to have my car towed to auto repair shop, which costs me $431.00 to replace the alternator in it. All in all, pretty unpleasant experience.

Happy Sedona Owner

May 12, 2016

Overall great experience with Kia mall of ga. Even when I was a pain in the butt customer Phil, Scott and Chad went out of their way to make me feel comfortable with my purchase and addressed all my concerns. Kia mall of ga you are doing it right!!

planetax

Apr 19, 2016

Don Park is honest with repair estimates and Cares about customers and cars wellbeing A+ this is my 5 th visit and always no headache

Profion

Apr 4, 2016

Mark at Kia mall of Georgia was one of the most knowledgeable and helpful employees at any car dealership I have been to. He made it simple and easy while still explaining the deals, rates, ect and I would recommend anyone in the market to go talk to Mark.

karla123

Feb 21, 2016

Our salesman, Phil Davidson, was exceptional. He was truly interested in our wants and needs and made sure we left with everything we wanted in a new car. He was patient and knowledgeable. We feel lucky to have him as our salesman.

christinedk

Feb 7, 2016

If it weren't for Chad, we'd have never gone back to this dealership. He took the extra time (literally more than two days) and care to make sure we were more than merely just satisfied with our experience. The process was low-pressure and he was very patient and accommodating. He made what started out as a less than ideal situation a great buying experience buy going above and beyond. He gave us a great deal on our trade and even took a few days to find the vehicle for us that we wanted. We will definitely be recommending MOG Kia and referring business this way.

christinedk

Feb 7, 2016

If it weren't for Chad, we'd have never gone back to this dealership. He took the extra time (literally more than two days) and care to make sure we were more than merely just satisfied with our experience. The process was low-pressure and he was very patient and accommodating. He made what started out as a less than ideal situation a great buying experience buy going above and beyond. He gave us a great deal on our trade and even took a few days to find the vehicle for us that we wanted. We will definitely be recommending MOG Kia and referring business this way.

Gayle Kelly`

Jan 18, 2016

Love this dealership. Maurey is an extremely excellent salesman. He will work hard to get you the price you are looking for. I would tell my friend and come back for future business.

haitianhammer

Jan 4, 2016

I went there to evaluate an issue that my minivan had. The service department went above and beyond to come with best solution to leviate my wallet while service is being rendered. I quickly realized that the outcome was not looking too good due to my 10 year minivan that serious mileage on it. A guy by the name of Ted Sykes work his magic knowing that my funds were limited and my credit not too worthy. He put me in the hands of an experienced and nice sales rep name Maury Spencer that applied his experience and knowledge to my benefits. Then in was redirected Marc Persanaly that added a final touch on the documents making sure that I was being taken for a ride. In a short period of time and a painless process, I drove off in a brand new kia sedona minivan 2016. I wanted to take sometimes to give credit where credit is due. That experience was nothing but a family affair. Thanks KIA mall of Ga.

Kevin

Jan 2, 2016

"Great Experience"Mark is the boom. He did an excellent job from start to finish. Very courteous, answered all our questions, and didn't pressure us at all. If you want a great quality vehicle and a great car buying experience go to Kia Mall of Georgia and ask for Mark.

Phil5150

Dec 31, 2015

Joseph Gonzalez sold me a 2015 Kia Optima Ex, he's very personal and polite with absolutely no pressure at all to "purchase now". If you visit this dealership I highly recommend dealing with him, but everyone I spoke/dealt with here right down to the financial officer were very courteous, friendly and respectful. Great experience!

donkary

Dec 21, 2015

top knotch there is 2 places in Georgia id buy a car from tha'ts mall of Georgia KIA and mall of Georgia Chrysler dodge and jeep. its nice to know that you can trust the staff. and they will go above and beyond to help you out its a 5 star place in my book thanks again Don Kary and Sandie Thomas Kary

Happysorentoowner

Dec 19, 2015

Everything was done to perfection! The dealership was informative, respectful, and didn't pressure! We greatly enjoyed working with Maurey and we love our new sorento!

sadet

Dec 19, 2015

The service was great! Everyone was knowledgeable and patient which made the experience go by smoothly. I will definitely recommend my family and friends. I love my 2016 Kia Forte!

Lorenzo1

Dec 16, 2015

Needed to buy a vehicle for my daughter and Mr. Maurey Spencer made it a pleasant experience! He paid exceptional attention to detail and showed a high level of knowledge of the vehicle. I would with out hesitation highly recommend this delearship to friends and family.

Scott1027

Dec 16, 2015

This is the 3rd vehicle we bought from Kia Mall of Georgia. We've had 3 great experiences and worked with sales associates who know what customer service means. Maury was the sales associate who helped us this time and has been on top of things thought the process. He really cares about making things right. Thank you for another great experience. We'll be back again!

sabbyfam

Dec 14, 2015

All of the employees at Mall of Georgia Kia were very Friendly!!! My sales associate was Joseph Gonzalez and it was a pleasure to work with him. Joseph is very knowledgeable and was very patient while helping me find my new car!!! Thank you for helping me get my Kia Soul- I love it!!!

bria8012

Dec 12, 2015

I needed help finding a car that was in my budget but still nice. As soon as I pulled into the dealership I was assisted by Maurey. He was extremely helpful and friendly. As soon as I told him what I was looking for he was able to set up a couple of options for me to choose from in no time. I was able to find the exact car I wanted that was perfectly in my budget. He was great and I definitely will come back in the future!

Clemsonfan

Dec 4, 2015

I purchased a Kia Cadenza Limited and it is a great automobile. The entire sales team was a pleasure to work with and even the service manager introduced himself. My wife bought a Kia Sorento 3 years ago and the service dept. has been great when she has her vehicle serviced.

Ddavis

Nov 30, 2015

Very knowledgeable of The Kia Soul that I was buying I love my new car thank you for making process so very easy beautiful car

RJF81584

Nov 29, 2015

This is my second time at this dealership, first to buy the car and now for my first oil change. I saw Maurey, who sold me the car and he remembered me and even helped me out once again! The service experience was as amazing as the buying experience. I am constantly impressed with the level of customer service I receive, even after I purchased my car. I live 56 miles from the dealership and will make this drive each time. Thank you Mall of GA Kia!

coolcarguy

Nov 27, 2015

We recently bought our new car from Maurey Spencer of Kia Mall of Georgia. The experience was great!! I had put off buying a car for a few weeks due to my dislike of high pressure sales. This experience was low stress and enjoyable. No tricks or double talk, just good business. Having a great salesperson who knows his customer helps alot.

NZRQV7

Nov 22, 2015

We needed a replacement for our very old and very dead Dodge Grand Voyager. At this point in life we just didn't need another minivan and decided to downsize some. After much research my wife decided that the Kia Sorento would be just perfect. Given the reviews and the features, it was a slam dunk! Now to find the perfect vehicle. We spent a lot of time searching through Cars.com, CarGurus.com (loved their deal evaluating tool) and others and found our #1 choice and it was at Kia Mall of Georgia. I called Saturday morning and spoke with Rusty who lined us up with his "best sales guy". Uh Oh! Rusty's lined up his biggest shark for us. Oh boy!We get there and are introduced to our sales guy, Joseph Gonzalez. Nice young man, clean-cut, Army vet. He was the most pleasant, easy-to-work-with car salesman we've ever dealt with. He knew is product, was able to answer most of our questions, was passionate about the product, and he listened. The fact that he listened to what we needed/wanted versus just trying to sell us...that was huge!! Joseph was very helpful when explaining the sales process...very simple and how he fit into that process. Everything was upfront, with no hidden agendas. If you want a great deal on a Kia, go to Kia Mall of Georgia. If you also want a great sales experience, then ask for Joseph Gonzalez!

bruneja88

Nov 3, 2015

We dealt with Robert Baptiste and was very helpful. Told him what we were looking for and how much we wanted to spend and he found the perfect car. Did not try to up sell us to a newer car he kept to what we wanted and we were in and out.

Kiamom123

Nov 2, 2015

I felt no pressure which is very important to me. I already love the Sorrento because I had one that I was leasing. Robert and Holly helped me to purchase one and they made it painless.

ajenkins89

Oct 29, 2015

I love my 2015 Kia Optima!Thanks to our salesperson, Mark Personale! Mark was friendly, courteous, knowledgeable and very professional. He made sure my husband and I were taken very good care of. Would recommend Mark to friends looking to buy a Kia at the Mall of Ga. We also met Robert Baptiste, the sales manager. Great guy, very friendly and helpful. They both took great care of us, no complaints here! I would definitely come back to Kia Mall of Ga to purchase another car!Thanks again for the great experience and all of your help!

Yvette

Oct 28, 2015

My experience buying a car at the Kia Mall of GA was great. Holly was my sales person and she is the best. She knows her cars and she is there to make sure you get the car you are wanting. She and the sales manager Robert Baptiste were very friendly and went out their way to make sure my son and I was taken care. They are the best. I would definitely come back to Kia Mall of GA to purchase another car.

mckelvey84

Oct 27, 2015

I totaled out my beloved Optima, and was set on buying another. I didn't want to buy new, but the deal at Kia Mall of Georgia was unbelievable!! I went there, and was greeted by Robert and Holly. Holly was my sales person, but so much fun to spend my Saturday with. Honest woman with a great personality. The deal went sour when I got to finance. Natalie gave me a longer loan than I said I wanted to do, and a higher finance rate. When I disagreed with the first two offers, she somehow came down on the finance rate which wiped away almost three thousand dollars. Not wanting to be a fool I left. I went to Rick Case who didn't have the color combo, and the salesman there knew Holly and said the pricing wouldn't be her fault as she would have nothing to gain from that. I called Kia and said I'd do the deal with someone other than Natalie. I left tonight with a better offer than any of the three Natalie presented to me and all with the same sales price of vehicle and credit score!!! Thank you so much Holly and Robert! I love my car and will send everyone who wants one your way!

HTWHLS

Oct 26, 2015

We had been shopping for 2 months for a new car. My schedule is 24/7 so I had been using the internet to "build" various cars and then look for a suitable one in the inventory. I sent an inquiry to Kia Mall of Georgia on a Friday night; Rusty sent me a contact email and e-brochure and Brittany called me the next morning. She checked to see if they had a vehicle I was interested in (they did) and made an appointment for me. My wife and I went there, were promptly greeted and shown a car that checked all the boxes. We test drove it and liked it a lot, but had one more test drive. Patrick assured me we'd be back...and we were. The difference in the finance rate (my credit union vs. Kia Finance) was an issue, but Robert Baptiste said he'd do whatever was necessary to make it work and he did! Natalie was fantastic and the transaction went smoothly and quicky. Love the car, great people and overall a good experience. Go to Kia Mall of Georgia; you won't be disappointed.

danny123

Oct 24, 2015

Before i came to kia of mall of georgia I visit a few other car places and wasn't happy, Thanks to Robert Baptiste and Patrick Sarenich, for helping me pick out my daughter;'s new ride. Robert Baptiste was awesome I told him what i wanted and to make the numbers work and he gave me his word and made it happen, him and patrick sarenich both work awesome as a team and was very professional, Thanks for the laughs Patrick you entertained us as we was waiting to here the good news. I will reccomend you guys to friends and family, Thanks again you guys. I love a professional Team that gets the job done.

bs200711

Oct 17, 2015

I love my 2016 Kia Sorento! It's perfect for my family. The Kia personnel are friendly, knowledgeable, and patient. I will definitely recommend my family and friends.

Stacy

Oct 17, 2015

The service was great, sales person knowledgable. Everyone I came in contact with was courteous. I will recommend this dealership to family and friends. Thank you all for the opportunity to purchase a new car!!!

Paul & Debbie

Oct 16, 2015

Found what we were looking for on their website and made inquiry. Rusty Sandberg quickly responded and we made an appointment to come see what they had in person. We were greeted warmly by Joseph Gonzalez who was also the salesman we dealt with. Joseph was very knowledgeable about the Sedona we were looking at and patiently answered all of our questions. Everyone one we talked to there was very courteous and we had no trouble making a trade with them. They've been very good to check back with us and so far we are very pleased with our purchase and the service we've received from them.

Jim & Chrissy

Oct 14, 2015

and much more! Not a fan of a new car buying experience but this was not a typical experience. From the time we got there, and met Phil Davidson, salesman extraordinaire, we were hooked. We had planned on looking at different brands. I've been impressed with Kia's offerings and wanted to take a look. My wife needed a new car and it helps that her Dad swears by Kia. After deciding on a model we got a test drive. The Kia Soul is a rockin' small-but-feels-larger-and-solid vehicle. Alien Green, of course.I NEVER like the financing aspect of the experience. Robert Baptiste made it simple, easy, direct and, dare I say, fun. Robert and Phil were, simply, the reason we went ahead with the purchase. The fact that the Soul is bright green (my Wife's favorite color), has a 5-star crash safety rating and excellent mileage despite the shape as well as the 10yr-100,000 mile warranty...added bonuses. And the cappuccino was pretty tasty, too.Overall, it was definitely the people who made this experience so great. Already recommended them and will continue to do so. Immaculate showroom, lounge and service areas and I aspire to keep my bathrooms at home as clean as the ones at Kia Mall of Georgia. Excellent. Companies of all kinds can learn from this high level of customer service.

lovemynewcar

Oct 14, 2015

Truly the best experience buying a car! The Sales Manager, Robert Baptiste was very personable, accommodating, attentive and gave me a great deal! No dog and pony show here, just superior customer service. He even took time to introduce me to the Service Manager. Robert made sure that all employees at the dealership involved with the transaction were treating me as a VIP customer. I am impressed with Robert and his staff for the quality of care and concern that I received buying my new KIA. I highly recommend this dealership and give them not 5 but 10 stars!!YC

Britt91

Oct 13, 2015

I could not be happier with the purchase of my new Kia Optima! Duke was a fantastic salesperson. He was very patient and genuine and made me feel confident about going with Kia. I had a terrible experience at the Lou Sobh Kia dealership; it made me wary of all dealerships, especially since I am a first time buyer. Robert, the manager, was also so welcoming and kind. He was so professional and easy going. I definitely recommend coming here!

happyme2

Oct 13, 2015

After doing several months of research I finally ventured out to view and test drive the vehicles I was looking at. The Kia Sportage definitely stood out amungst the competition, so off to find a dealership I went. I visited several, the ONLY one to even reach out for a follow-up was Kia Mall of Georgia. They were definitely interested in doing business and showed it. Phil was amazing and so thorough. He stood out and went above and beyond He was determined to get me the best deal and without a doubt he succeeded!!!! I was so impressed with the dealership, from Phil and Rusty to Robert. I can't thank each of them enough for making this car buying experience the very best!!!! Loving my new KIA!!! Thank you Phil for everything.....

MINIME

Oct 12, 2015

My daughter (college student) was able to purchase her first NEW vehicle without any issues thanks to Anthony and Robert! They both made it happen! She loves her new 2016 Kia Forte and now she can be safe on these streets traveling from school to work instead of taking public transportation. Make sure you ask for Anthony/Robert to get your dream car :)!!!!

Lwalker

Oct 10, 2015

Robert helped me with buying my car and he is wonderful! Ask for him! I didn't feel pressured into buying the car so I appreciated that. So I definitely recommend this dealership!

Tabs_11513

Oct 10, 2015

We had a car in mind, a price in mind and a payment in mind. Holly and Robert got me in the car I picked out offline for the price I wanted! In a few hours, we were done and drove off! We threw out what we wanted and they made it happen. I couldn't have had a better buying experience. I even got quoted cheaper insurance from a friend of Roberts! I highly recommend seeing them!

Jaleman513

Oct 7, 2015

I would really recommend this dealership to any one looking to buy a car. Sales Manager Robert Baptiste did everything he possibly could to get me the price I was looking for/ or say what I wanted to pay. It was very important to me when it came to the price. I test drove the Kia 2015 Optima. I fell in love with the car. I went to other dealerships and just did not get that friendly, I care about you feeling from the other dealerships. Most importantly I did not feel pressured that I had to buy the car right here, right now. They did not force me to sign sign sign the papers. I loved that because they gave me all the information I needed to really think about purchasing the car. At the end of my research day I just had to go back to Kia. They just really provide great customer service, answer any questions you have, really work with what you have. Definitely recommend this dealership to any looking for a car, they really do make buying a car process easy.

michael1959

Oct 4, 2015

I was looking to replace my vehilce with one that would be more comfortable getting into and out of. I tried several dealerships and was impressed with Phillip Davidson and the crew at Kia Mall of Georgia. Phillip was an honest , patient, knowledgable, and straight forward salesman. This was very important to me because no matter how much I may like a car, I will not buy it if the person I am dealing with I cant trust. The entire team at Kia were professionals, and were courteous. I actually walked out of there with a better deal than I anticipated. Thank you Phillip and team at kia Mall pf Georgia.

EHendrick

Oct 1, 2015

My fiance and I have been looking for a new suv and was very impressed with the 2016 Sorento. What made the experience even better was the amazing customer service we received from the sales team. We dealt with Holly and the manager Robert. They were both great with helping us and making sure we got the vehicle we wanted with no pressure. Holly was very upbeat, positive, knowledgeable, and fun to work with! We would definitely recommend this dealership to anyone looking to buy a vehicle they will definitely treat you right! The warranties on the Kias are also very impressive. Thank you again Holly and Robert for such a great buying experience!

Lori42368

Sep 30, 2015

After being told what I had to buy in order for the other dealership to sell me a car a year ago, I knew that I had to do something about it. I finally decided to call a friend of mine from church, Scott J., who set me up with 2 wonderful salesmen, Robert B. and Duke. We were able to just about keep my monthly payment from my 2014 car, and, in turn, get my dream car. The finance manager was a lot of fun to work with too! Thank you everyone!!!

cmr45

Sep 25, 2015

My husband and I knew the car we wanted before we got there. Phil Davidson was the salesman we worked with. He was friendly and very knowledgable about the Kia products. He took the time to go over all the features on the car. Everyone we came in contact with was very friendly- Robert Baptistery, Holly Frankovich, Michael Landin. We have had the car for about a month and couldn't be happier with the performance of our Sorento 2016. We will definitely be sending our friends there!The only thing we had an issue with is we had picked our car out from the Internet sales online. The price that was quoted online was apparently just for people who financed a car. We felt as buyers who were paying in cash- we were being penalized. Other than that we are extremely pleased with service from the Mall of Georgia Kia

Melibella01

Sep 24, 2015

September 17, 2015 was one of my best days ever!!! I go in to get a oil change for a 2013 KIA Optima. While I'm walking around the lot; Robert Baptiste, which is the Sales Manager, asks if I needed any assistance with looking for a car and I told him I came in to get a service done on my car. Well, he goes ahead and offers me with an opportunity to get into a brand new car, no miles, no problems. While I'm filing out all the paper work, he's stopping by to check on me and since I had my 3 year old with me, he offered her ice cream. He was very very sweet. Took me around to see the new cars and well I chose the car REALLY FAST!!! I just knew that car was just perfect for me!!! Even while the fact that I was with another person getting the numbers down, he would come in and check on us to see if we're doing okay. He even offered FOOD to my daughter!!! After all, this was one of the best days of my life because the car I had was already giving me problems (was going to have to pay $180 to change the brakes), seats were messed up. Now, thanks to Robert, I have a brand new 2015 KIA Optima with 15 miles on it. Warranty on it. TWO years of FREE oil changes!!!! My sales person was Holly Frankovich and she was just GREAT. Very nice and relaxing. Honest as well, which I loved about her. She was more than just a sales person, she was like a friend. Great great great people there!!!!Melissa Cruz

Mdplummer

Sep 23, 2015

This dealership went above and beyond to help us get the best price and finance. Friendly service department and very quick with all the services we've had done.

Ashterrell

Sep 18, 2015

Came in today with the intention of just looking, and drove away with two cars! Amazing service and patience. This will be our dealer for now on. You won't be disappointed. Ask for Robert and Maddie! Unbeatable prices!

Terrellmn3

Sep 15, 2015

I bought two vehicles in the same day. Had no intention of settling on something that day unless I was blown away with a deal. Well that's what I got from Robert and Maddie at Mall of GA Kia. They met me at every turn and gave me fair pricing and stellar customer service. I will recommend this dealership and staff everytime.

Happy New Owner

Sep 10, 2015

Bill Wininger, Robert Baptiste, Holly Frankovik, Scott Baker, & Natalie Watson made this the greatest car buying experience of my life. There was no pressure at all & everyone was so friendly & helpful & not the least bit pushy. Bill walked my friends & I all over the lot & let us check out a number of cars, & I did not make a decision until the following day-no pressure to decide on the spot. After not buying a new car in many, many years, I was worried about how it would be, but these people are so great & fun. Thanks to all of you for making me a very happy new Kia owner!

latosht

Sep 3, 2015

I came in today to look at purchasing a newer model Kia Optima. Robert Baptise and Maury gave me a great experience. Very fast and efficient. If you want a quality car with great customer service just look for these 2 at Kia Mall of Georgia.

Proud owner of Kia Soul

Aug 31, 2015

Philip Davidson made our car buying experience a pleasure. Could not have been any easier. We were looking for a car for our 16 year old daughter and the Kia Soul Plus fit the bill perfectly. Phil was very patient with her and made her feel very comfortable. Great first car buying experience. Thanks Phil.

VILLAVECES

Aug 31, 2015

Phil Davisdson was great. he was friendly, courteous and knowledgeable. the sale was fast and no problems. mike at finance had me in and out and it was greatly appreciated

Kia Optima Owner

Aug 26, 2015

We bought a 2015 Kia Optima EX . Lol. We ONLY went to look and test drive. Philip greeted us in the parking lot and asked what we we're interested in and we told him. He got the keys for the one we were interested in and it was LOVE at first sight. The whole test drive Philip was SO nice , not pushy at ALL. He was telling us everything about the car. We got back to dealership and told him what payment range we were comfortable with and we drove off in our car that day. We never knew how easy it could be. He made the whole buying experience so quick and easy . When he said I'm having your car washed and it'll be out front in a few we looked at each other and said is this really happening. WOW !!!!! Everyone at KIA MALL of Ga was very warm and friendly. Would we go back ? YES ! Would we recommend friends and family ? YES ! Thank you again Philip Davidson and everyone else at Kia mall of Ga for making our experience an AWESOME one and our beautiful car we're definitely proud of and LOVE showing it off !! :-)

Se981161

Aug 23, 2015

To start of we purchased the vehicle and were told there were options on the car that there were not. Then we were told they would make it right and they never followed through. Ignored phone calls, tried to lie and say there was an accident on our carfax(there was not).

Tom Loalbo

Aug 23, 2015

We had a wonderful experience at KIA MOG. Chris Gardiner, was the best KIA sales rep we ever dealt with and we are on our 4th KIA!! He was helpful and knowledgeable, not pushy at all, and he went out of his way to accommodate us!! Their pricing was less than the competitors and there wasn't any haggling with them. They were honest, upfront and made this experience painless.It didn't take as long as we anticipated. Kudos to the rest of the staff as well, and we would highly recommend KIA MOG to others seeking to purchase a KIA!! We also had a very nice experience with MIKE LANDIN in Financing. He was down to earth, knowledgeable and put us at ease when we asked our financing questions! He wanted to ensure we were happy with our purchase! THANK YOU KIA MOG!!

hollycat

Aug 19, 2015

Our experience at buying a car was made easy and painless. Duke was our salesman and answered all questions we had about the Kia Sportage. Natalie in the Finance Dept. helped us with the right deal.

bakon29

Aug 17, 2015

My experiance with Kia MOG was excellent. I purchased a new Soul from them and loved it. Their pricing was competitive and I wasn't given the run around like some do. All of their employees were proffessional and courteous. Also, Kia finance was easy to deal with and had competitive rates.

Primrose

Aug 16, 2015

Treated well by both salesperson Bill and sales manager Robert. Appreciated the non outshines of both. Car buying is stressful enough without the pushing to make an immediate decision. We drove a Sorento, left to try other vehicles and then returned when they texted they had a vehicle meeting our requirements. We bought.

Cindy Carpenter

Aug 13, 2015

My husband and I have purchased 4 vehicles from Kia Mall of Ga. We are always blown away by the level of customer service. Robert Baptiste has assisted us in every purchase and we believe he goes above and beyond as well as Scott Jenneman, Tyler Poteat and Phil Davidson. Scott, Tyler and Phil are very knowledgeable and we had a great experince with them helping us with our new car. We will keep returning b/c of the level of customer service we recieve every time. Thanks to the whole staff of kia mall of Georgia for the committment of excellent customer service. They make you feel like family.

Colin123

Aug 13, 2015

I went in expecting to be turned down do to no credit and low down payment. Chris Gardner was very polite and friendly. He worked with me on my low down payment and no credit and got me in to a new car in my quoted monthly payments. I will definitely be referring friends that are looking to buy a car to Kia mall of ga.

kenatsoftbreeze

Aug 13, 2015

These guys are awesome. No pressure. They had the car I wanted and made me feel really good about choosing this dealership. It had been 15 years since I bought a new car and dreaded doing it again. Their sales model is very different from what I expected and took all the stress away. Go there and see what I mean. Thanks Thanks Thanks

Lizz & Bill

Aug 11, 2015

Tony and his Manager are awesome!!! I got a fantastic deal. I got out of a vehicle I really didn't like and into a 2016 Kia Sorrento. Things are so much better now.

bg

Aug 11, 2015

I would like to thank Robert Baptisite and JC for the fantastic service they provided my wife and I from the time we drove into their lot until the time we left. I have been looking at the Kia Sorento for several months and wanted to buy one for quite some time The expertise by both Robert and JC are to be commended. The whole car buying experience was quick and easy. This purchase was the quickset I have ever experienced buying a car and they were extremely busy. After the purchase JC went over every detail of the car and all systems in the car. I would recommend this dealership to anyone considering buying a vehicle.

Bonnie

Aug 11, 2015

From the time we drove onto the lot until the time we drove out with our new 2015 Kia Optima, we encountered the most pleasant helpful people around. They were knowledgeable and organized, informative and straight with us. I credit the sales manager, Robert Baptiste and our sales rep, Tyler, with giving us a great experience, but really, everyone we dealt with had the same attention to detail and helpful spirit.

kb666

Aug 9, 2015

Everyone at the dealership was straight forward and made it clear they wanted your business. Bill, Robert, and Michael are all highly recommended. New car price was better than True Car. Trade was a fair price, and financing was at a very competitive rate.

Charlie1976

Aug 7, 2015

I needed to buy a car for my daughter who is going away to college. After much research we decided to check out a used Kia. I had several places mapped out to look. First place on our list was Kia Mall of Georgia. However, we never went to any other dealer. We fell in love with the folks there and ended up buying a brand new Kia Soul. Gerald Johnson, our sales person was very knowledgeable and helpful. Michael, who helped us with the financing was very patient -- absolutely not pushy. Robert Baptiste the sales manager made sure everything was taken care of. Now about 5 weeks later my daughter loves the car, and he's getting 31 miles to the gallon (better than was promised). The guys at the dealer have followed up to be sure we are satisfied. I would highly recommend you visit Kia Mall of GA if you are looking to buy a car.

Joe&Danica

Aug 7, 2015

Phil was great! Robert was great! Natalie was great! My husband and I bought a 2015 Kia Soul, though we weren't sure at first that it would be the car for us. Phil explained everything, all of its uses and features, and the test drive helped us realize this was the perfect car for our soon-to-be growing family. Phil and Robert both listened to our needs and helped us with financing and warranty. There was no pressure to buy and we felt Phil was very honest with what my husband and I could get for our price range. We recommend Kia Mall of Georgia to our friends and family now. Thanks so much for the pleasant car-buying experience, guys!

Leshawn

Aug 5, 2015

Robert, the manager, was very friendly and listed to our requests. Holly was courteous and patient with us as we selected a vehicle. Natalie was flexible and patient as we negotiated the terms of the deal.

Shaunandkim

Aug 5, 2015

I wanted to say that our sales man, Chris, was amazing! He was no pressure, knew his stuff, and a joy to be around! We recommend him and the kia brand!

Garod

Aug 4, 2015

Got help at all stages.Process was fairly quick and painless.Great deal, great price, great car.Will certainly come again in the future, when need arise.

thomasross10

Aug 4, 2015

We had a great experience buying a car from Robert Baptiste and his team!! sounds crazy but its true they are on top of there game. we recommend driving the extra mile to visit kia mall of GA. sincerely Thomas and Adrienne Ross

kiaoptimal

Aug 1, 2015

Customer service was excellent! I received an oil change and customer service personnel was courteous enough to wash my car. Kudos to Kia Service Department.Mary Hinkle

Isabel

Jul 31, 2015

Had a wonderful experience. Staff was very helpful and willing to go out of their way to get us the best deal. Would definitely buy another vehicle from here again.

pm124493

Jul 31, 2015

I went in just to sit in a Kia Soul and see if I fit. I meant the sales person and he would let me sit in any car I wanted and he went and got a key for me to sit in one. He was very knowledgeable about the car and he said that he had plenty of incentives going on and that would help allow me to get in the car at a reasonable price. I agreed to go in and let him write up a pricing agreement and then I went and spoke with a financial people and we came to an agreement that met my satisfaction and I bought the car. I did not go in there with the expectation of being completed in one hour. Buying a car is a three-hour experience minimum. But the staff made me feel welcome and they did not pressure me in any way. I met the dealership manager and he was very helpful and very accommodating. My overall experience was excellent and I would recommend the dealership.

mnewmew

Jul 29, 2015

This was the shortest time in a dealership and people very friendly . Met all the Players Impressed people went out of there way. Sales person knew what we wanted...GREAT JOB!

4Luces

Jul 27, 2015

We needed a vehicle to get our daughter to and from school/work without worry and within our budget. We were about to settle on something at another dealership when we decided to go to Kia Mall of GA. We look/drove one she liked but not wanting to gamble on the age/mileage and possible problems we started to walk away. To our amazement, Robert Baptiste wanted to make sure we had all the facts. He took us to the garage, introduced us to the mechanics, and had the car up on a lift in no time. They explained what they had done with the car to make it ready to sale and took another look over it. One concern was the timing belt, and they quickly removed the cover to find that it was worn enough to need replacement. Robert then agreed to share the costly repairs and we left satisfied and relieved that our daughter will have means to get to a new job and new school. Thanks Robert!!!

Oceanwalk

Jul 25, 2015

Buying a new car can be very trying; but thanks to Robert Baptiste I was able to get the exact car I wanted at a great price! He really took care of me and even worked with me on his day off. If you are looking for a new Kia go see Robert!

147oldmill

Jul 22, 2015

My sales representative, the sales manager, and the finance manager worked hard for me to make sure I got a deal that worked for my finances.

Arj

Jul 22, 2015

Kia Mall of Georgia rates a five star customer service even for those of us who are shopping on a budget! I purchased a used car for my daughter.....literally as soon as I gave the dealer the check the air conditioning in the car quit! Well needless to say since I paid cash for the car it came with no warranty and a "as is" purchase. I was in panic mode....it is 98 degrees in the shade in Georgia! No worries Kia Mall of Georgia came to my rescue. They replaced the entire air conditioning system at no additional cost to me and assured me that if anything happens to the car within a reasonable time period in the future that they would stand by their automobile. I would highly recommend this dealership because of the customer service from the staff as well as the knowledge and professionalism of the maintance machanics!

Sorento123456789

Jul 17, 2015

To me bottom line was price. I challenged the staff with the best price and boy did they deliver. Other area dealers could not compete.

Soul

Jul 14, 2015

We worked with Maddie (Madison) for sales in person, I spoke with Rusty online, in person and on the phone. Natalie handled our fiancing and Robert was there for signing and washing. Everyone was nice, nobody pressured us and we got a sweet deal! Our first Kia, but not our last from Mall of GA!.

skendrix

Jul 11, 2015

Kia Mall of Georgia gave one of the best experiences we have had buying a car! Not just the awesome salesman (Natalie) was helpful, but the WHOLE TEAM! Extra effort was given to make sure we not only got the best deal on a car, but also were able to provide a contact to save us more than $650 a year in insurance! Thank you Madison, Robert, Scott & Natalie!!

spowers

Jul 11, 2015

The salesman Maury and sales manager Robert were wonderful. They were very laid back, friendly and personable. They made our buying experience at the Mall of Georgia Kia worth it.

bennkell

Jul 9, 2015

Chris Gardner made me feel very comfortable from the initial introduction when I arrived. He was extremely helpful to listen to what my needs were and worked diligently to find the right make, color and features that I wanted. His professional and kind demeanor completely made me feel that he wanted to help me and not just "sell" me. As a sales professional myself, I can honestly say people like to buy from someone that has demonstrated an interest in their needs and someone who is likeable and has put the buyer at ease through the process. Chris definitely made it a pleasure and I also appreciated him updating me as we waited through the process of running credit, etc.Also, Natalie with the financing was great to work with. She worked hard to overcome some financial obstacles I had with my credit report and even went to the Sales Manager on my behalf to make the numbers work.I am extremely pleased and would highly recommend both Chris and Natalie to anyone looking to purchase. My daughter and I are so very happy with our new car now too!

jwil

Jul 8, 2015

Phil Davidson greeted me as I drove onto the lot. I had been to CarMax, AutoNation Toyota and to Nissan. I had test driven 5 different cars before arriving at Kia Mall of GA. Phil was very friendly and quick-witted which was just what I needed after a long day of car shopping.I want to note that Kia Sorento wasn't even on my radar as to the car that I really wanted. After driving it, I was hooked! Phil showed me so many things about the car before we test drove it. I took my husband there the next day to test drive. Phil had already sent the bottom line price with all of the particulars prior to our return to the dealership. I felt that it was a fair deal and had no desire to look elsewhere. This was by far the best car buying experience in my lifetime thanks to Phil Davidson and the people of Kia Mall of GA!

lcb123

Jul 7, 2015

We appreciate everything that the dealership did and how Robert Baptiste helped us in working out some minor details. We bought a used vehicle that needed a few things done on the car before purchase. They made sure everything was handled and taken care of. This was our second Kia to purchase. First the Sorento and now the Optima.

xshox9

Jul 7, 2015

Great experience from arrival to departure. As quick and painless as a car buying experience can be. Friendly staff and very accommodating. I left feeling like I got the best deal possible

knucklehead

Jul 5, 2015

Let me first start by saying I don't like high pressure salesman. I started looking online and found that BullDawg Kia and Case Kia websites constantly ask you if you want to chat with someone, to the point I couldn't do my research. Mall of Georgia Kia website doesn't do that and had all the information to do my research. Upon our arrival at the dealership my wife and I were able to walk around, look, talk, and just kind of voice our thoughts of each car we looked at without having a salesman there to voice his thoughts. To me that was a huge plus!!!! When we were ready to talk we headed to the sales building were we were met by a professional salesman that was clean cut and took care of himself (Gerald). I wanted certain things and at a fixed price, Gerald and Robert worked hard to make it happen. Anyone that knows me knows I'm not easy to please as I demand perfection, well this dealership blew me away!! Perfection and class are in one place, Mall of Georgia KIA, I was so impressed I bought the Sorento and we love it! Awesome Job to this dealership, they are a small dealership, but they know your name and face. I even asked folks in the service waiting area how long they have been there before I bought the vehicle. The longest I heard was 20 minutes, not like Akins Ford average time was 3 hours, thus why I bought the car at Mall of Georgia Kia. Thank you to everyone of you, your a great team and it shows throughout the process!

jnw85

Jul 3, 2015

We bought a brand new Kia Optima and traded in a 2009 Toyota Camry. They took our trade for a fair price and gave us a great deal on the new purchase. It was all completed in under 3 hours, so we still have the rest of the day to do whatever we want. Tony, our salesperson, was outside waiting for us and made us feel welcome and at home immediately. I would recommend Kia Mall of Georgia to everyone!!

Lynn

Jul 2, 2015

I had the most wonderful service from start to finish. I spoke with Rusty on Thursday. He followed up Friday. Because of Rusty caring I came in Saturday and worked with Rusty and Maddie. I drove out that night with my 2016 Sorrento. Maddie and Rusty are the best to work with. They give no fluff but give it to you straight. Customer service was top notch. I had a really bad experience so it was very refreshing to work with people that care about your wants and needs. Because of the excellent service given to me by Maddie and Rusty I recommended another couple that also bought a 2016 Sorrento from them. Thank you for the EXCELLENT experience.

dgtoney79

Jul 1, 2015

Chris was very professional, knowledgeable, and pleasant to work with. We arrived late around closing time. Chris was very patient and respectful of our specific requests. Financial person could have explained options and rebates with better understanding for us to determine the best financial agreement. Rebates and promotions offers were too confusing. Overall we are very pleased with services.

Bradley_uga

Jun 30, 2015

Chris Gardner was very knowledgeable about the vehicles. He was accommodating to my car preference. He is a true professional. I would recommend him to anyone.

Dcm4588

Jun 30, 2015

Long story short, I sent both my Mother and Sister here to see Robert Baptiste. They were both in the market for different vehicles than what they currently had. I personally work in the automotive industry but live in Colorado, so I could not assist in the process of finding them vehicles.I sent them both to see Robert, who'm I know through the industry. Needless to say, he personally took them under his wing on a busy day. Showed them both what options fit their needs the best, and put them both in new cars in the payment range they needed to be in.Robert got my sister in a brand new Kia Sorento as a first time buyer at a great deal. My Mother's deal was a bit more complex with her trade-in vehicle, but Robert worked with her for the majority of the day on a busy Saturday and made it happen.All I have heard from the both of them was how grateful they are to have had the referral to Robert. Both have stated how they know they would not have received the same treatment from any other dealership. Even when other dealership employee's were not on the same page as him, he took over the deal and made sure both of them were treated like family.I can not thank Robert enough for his hard work and dedication to customer service. I will never hesitate to send anyone I know in the market for a new or pre-owned Kia to Mall of Georgia Kia, and I know they have earned life long relationships with both my Mother and Sister!

Your friend from Ohio

Jun 30, 2015

An exceptional team from Mike Hightower in Service, Phil Davidson in Sales (who came highly recommended by another customer and exceeded my expectations), Natalie Watson in Finance to the Sales Manager Robert Baptiste. Every member of this team was kind, easy to deal with and made buying a vehicle comfortable experience. Very greatful! Clearly a group of genuinely nice people.

Jwhilliard

Jun 29, 2015

As a first time car buyer I went into the process a little bit stressed out and unsure. Chris, our dealer, helped to make the experience a good one.

Optima1

Jun 27, 2015

The staff at Mall of Georgia Kia was fantastic! That was by far my best experience buying a car I have had. I strongly recommend them and will be returningMyself for my next car purchase.

SatisfiedCustomer

Jun 26, 2015

I've worked in the car industry for over 10 years and have researched hundreds of dealers across the country. I live in Atlanta and recently bought a vehicle from KIA Mall of Georgia and can confidently say that they run a great dealership and are truly focused on satisfying customers. From the time I drove up until the time I drove off with the car, the experience was pleasant and professional. Steve Gardner, the Sales Associate I worked with, was helpful and never pushy. I knew how much I wanted to pay, and even though my offer was low and I expected to negotiate, they responded with a very fair offer. The offer on my trade was not as high as offers from other dealers, but I expected that, given my low purchase price. The sales manager asked if I was going to trade my vehicle and I said no that I would sell it myself because I received higher offers. To my surprise, the General Manager, Chad Sutherland, who was sitting nearby increased my trade amount so I wouldn't have to deal with buying/selling two vehicles! Also, I mentioned I would have liked to have my wife on the title, but she was not able to come in and sign the paperwork because we live over an hour away. Chad said that I could sign the papers and take them home for her to sign so she wouldn't have to come in! Talk about outstanding service! From there, the financing and paperwork through Michael Landin, the Finance Manager, was probably the easiest I've done in my entire experience. I have no reservations recommending KIA Mall of Georgia--everyone in the organization I encountered is outstanding.

hg00264

Jun 25, 2015

I just bought my second car from Kia Mall of Georgia and they're great there! Phil Davidson helped me with both cars and he is the best. He was very knowledge and patient with me. I picked my car out but had to wait a little over a week to get it. He had most of my paperwork filled out before I got there to pick it up and it made things go a lot more quickly! If you're in the market for a new car go see Phil!

Kayla Baker

Jun 17, 2015

From the front desk clerk, salesman (Chris Gardner), Internet Director (Rusty Sandberg), and finance (Natalie Watson), the team's focus on customer service was amazing!

happycarbuyer

Jun 9, 2015

I visited this dealership three weeks ago. I didn't see exactly what I needed; however, I was treated so well by both MADISON M. and ROBERT BAPTISTE, I told them I would keep my eye on their website and come back. Today, I returned. AMAZING CUSTOMER SERVICE! I am a stickler for superior customer service and they exceeded my expectations. Never once did they pull the old "bait and switch." My experience was far better than I've had in more than 10 years. MADISON (Sales) was respectful of my wishes, professional, and accommodating. ROBERT B. (mgmt) was personable, professional and a genuinely good person. ROBERT said he wanted to earn my business three weeks ago and he did today. NATALIE (Finance) was very knowledgeable and professional. I plan to purchase again in two years with this dealership.I NEVER GIVE REVIEWS (good or bad) BUT EVERY CAR BUYER SHOULD EXPERIENCE WHAT I DID AT KIA MALL OF GEORGIA.

Jslee7031

Jun 9, 2015

This dealership and the staff I worked with worked endlessly to get me into the car of my dreams! They made me feel like family and treated me with respect. I'm so happy and feel lucky to have done business with them!

AmericoH

Jun 5, 2015

I went there to buy a used car and they came with an excellent offer for a new one. No pressures and very clear process of selling.

AmeHan

Jun 5, 2015

Excellent dealer. Very friendly staff. JP (the sales representative) was very patient and clear in the selling process. I went to buy a used car and came out with a new.

kathy2015

Jun 4, 2015

They showed me different cars and I test drove one of them.They gave me time to really look at the car with out interrupting me.They answered my questions

AmyHoward

Jun 2, 2015

We had an amazing car buying experience. Maddie the salesperson was wonderful. She was very pleasant to work with and very helpful in helping us get the car we wanted within our budget. Robert Baptiste was also very helpful and nice to work with. Everyone in the dealership was exceptionally nice and appreciative of our business. We will definitely consider buying from this dealership again and highly recommend them.

Cradenza Gal

Jun 1, 2015

The most important part of the experience, which was working with the salesman, and the loan officer were all very very good. They even payed to have another key fob made, and new mats for my new (used) car. The only reason I did not give them a 5 star was that there tends to be a long wait both times I have been there. But I would still highly recommend them, and in fact, have recommended them!

Karken

Jun 1, 2015

Best car buying experience ever. Holly was awesome and was able to put us in a new 2016 Sorento at a price we could afford!

Miss VI

Jun 1, 2015

The level of customer service at Kia Mall of Georgia was amazing. Purchased a new 2015 Kia Forte for my daughter. The staff was extremely friendly and helpful. My Sales Consultant CHRIS GARDNER was simply the best! He was knowledgeable, very professional and was upfront about everything. I highly recommend taking your business to the #1 Kia dealership - Kia Mall of Georgia.

HappyGrandma!

May 31, 2015

After looking at every Kia Dealer in Atlanta we found a great internet deal on a Kia Soul with lots of bells and whistles! I booked an appointment through Rusty, the Internet Sales Manager we spoke to at length the day before. He greeted me and introduced me to Phil who took me for a test drive and explained all the features. Phil did a fabulous job and made me feel extremely comfortable, I was sold! Robert, the Sales Manager came by to ensure I was having a god experience which was great and I noticed he made contact with all the customers. I met with Natalie to do the financing and she was also very helpful and took the time to explain my options. This put me at ease. I left extremely happy and informed with my new car! I can't believe the deal I go and other dealers told me it was not possible. I will recommend this dealer to anyone that appreciates good old fashioned customer service. Thank you to Rusty, Phil, Robert and Natalie.

Chris S.

May 29, 2015

I was in a very bad deal and Chris Gardner and the Kia team were able to get out of that situation and into a brand new car. Thanks Chris and Kia Mall of Georgia.

cocrews

May 28, 2015

If I could give this no stars I would! First off I did purchase a used vehicle from Kia Mall of GA. I purchased a 2005 Chevrolet Suburban with 108k miles in September. I understand that my vehicle was used and had over 100k miles but I have owned Chevrolet's for years and gotten 300-400k miles out of more than one vehicle. When talking with my salesman Tony. I was told this vehicle is in great tiptop shape. We've done 125 point inspection and everything came back great. Well it all started when I got back from GA to Nashville and went to fill the vehicle up. After reaching the capacity of the tank has began to pour out of the top of the gas tank. I called the dealership to ask if they knew about the issue and of course no one did. I got the issue fixed and sought some help from the dealership with the $800 bill for new fuel pump. I was told that all I would get would be $300 because I put OEM parts on and they would have used aftermarket as well as it would have only cost them $300 to repair it. Next, during my first oil change my Chevrolet dealership noticed an array of leaks from the top block off gasket, oil pan gasket and a worn rack and pinion assembly. All of which would have been noticed if a technician would have actually properly inspected the vehicle. After this set of repairs at the tune of another $1000, I might have a decent vehicle to drive. Very disappointed in the way this situation was handled and being lied to.

Monacat

May 28, 2015

From the time you walked on the lot you did not fell pressured. My sales associate was very friendly, helpful and polite. Robert the sales manager went us on the test drive and it seemed like we had a third (3rd) friend in the back seat. The finance manager was helpful and tried to make a stressful experience easier. I was more than happy with my experience and would recommend this dealership to everyone. On top of that I am on a fixed income, but they helped me to get my dream cat. I love my Kia Soul and I am so proud of it. Thank you all at Mall of Georgia Kia for this dream come true for me.(((Hugs))) Monacat Nunn

V

May 27, 2015

My husband found the car we wanted online at Kia Mall of Georgia at a special internet price. When he went to look at the car, JP helped him. He called me, and said he liked the car. I told him to get the "out the door price" before I left work to drive down. He did, and the dealership honored their price. There is a $500 process fee, but with the deal we were getting on the car, I didn't care. Anyway, when I got there JP was busy, so Alan helped us. He took me for a test drive and showed me all the features. He even did most of the paperwork. The thing is, JP is getting the credit for the sale, but you never would have know that from Alan's attitude. The teamwork was great. It was a very nice experience.

Monacat

May 26, 2015

The salesmen were NOT pushy and what surprised me is that they asked if I had talked to another salesman before (how nice) Alan was a sweetie, polite and got me the deal for my dream car I was able to afford. Robert was also so sweet and helpful the Phil was so nice as well and the finance individual we worked with Mike, does NOT bite and made a stressful experience easy. Love all of you guys and thank you for giving me my dream car. I flat love my new Kia soul it is so easy to drive.BTW Robert my little stuffed hamster I have placed on my dash is named "Robert" because your name was Robert, my sisters husbands name is Robert and my husbands name was Robert. You said it would bring me luck and it did. Kudos to all

Sasa

May 26, 2015

Chris Gardner the salesman helped me in the way that I didn't feel pressured to make a purchase, the thing I don't like on other placed. Very smooth loan processing

cherokeerose

May 25, 2015

Our 18 yr old son wanted to buy his own car. So he had been looking and comparing online. We are a GM family so one of the places we went was to our local Chevrolet dealer. We were very unhappy with the staff there. We went home that night and were very dejected. The next morning we got up and decided to head to the Kia dealership ( Mall of Georgia). We bought our Kia Soul from there last year at this time. We actually had the same Salesperson that we had last year (Tony) . When we were waiting in line to talk to finance and sign everything we realized that we were going to run out of time because our son had to be at work soon. Tony went and talked to the Sales Manager Robert Baptiste and they very quickly got everything together and were able to get us out of there in a timely fashion. My son was able to leave and get to work on time and was very happy with his purchase.

donlynhan

May 20, 2015

Went to couple of car lots .one we walked all around parking lot decided to go because not one sale person asked could they help us so we decided to go to kia.was meet by Robert Baptiste told him what I was looking for even though it was Sat and almost time for them to close they stayed to help me I left there with my 2010 charger so very happy with them

Rummenie

May 18, 2015

What an awesome experience in buying a new vehicle. Our sales woman, Holly Frankovich and our sales manager, Robert Baptiste went above and beyond in getting us the exact deal we were looking for. I highly recommend Kia Mall of Georgia, their professionalism was only exceeded by their politeness.

Tony N

May 18, 2015

I brought my recently purchased used car in for service. The problem was diagnosed and the service person contacted the warranty company for approval as I had purchased a warranty with the vehicle. The representative advised the repair would not be covered. I discussed the problem with Sales Manager Robert Baptiste and he, along with the service manager, contacted the warranty company again on my behalf. They explained that the repair did, in fact, fall under the warranty plan and got the approval I needed. I greatly appreciate the exceptional customer service and look forward to my repair being completed.

Crossfield

May 15, 2015

From the moment I spoke with Chris this was a great experience. I told him what I was looking for and he delivered. I got the payment I wanted and I am totally satisfied. This dealership will be my choice when it is time to buy another car

Steve C

May 15, 2015

The sales manager Robert Baptiste went above and beyond in helping me clear up a gap insurance issue. He spent a considerable amount of time to resolve it. Roberts genuine care to myself as a customer is a big part of us being a return customer.

Hsarrendale

May 14, 2015

Amazing dealership and a great salesman. My salesmen, JP, helped my find car and even pointed out the car with the lowest price tag of the two I was looking at. This was my first purchase on my own and I never felt pressured or felt taken advantage of. He was extremely helpful and willing to show me all the bells and whistles on my new SUV. I walked away with an amazing car with a great deal!

hollysanders1125

May 13, 2015

Wonderful salesmen and a great dealership all around! This was my first purchase on my own and I never felt like they were taking advantage of me. I walked away with the car I wanted at a great deal!

lady3

May 13, 2015

The customer service is very professional..If I needed another car I would definitely recommend this company... thank you Robert Baptiste for your service's

mitchylee7

May 13, 2015

The entire staff, especially Robert Baptiste (the sales manager) and Holly Frankovich (the salesperson), went above and beyond to provide exceptional service the entire process of selling and delivering my new awesome car.

Kia soul purchase

May 12, 2015

Great experience . Chris Gardner the salesman was great and very helpful . He was very courteous and accommodating

afiese

May 11, 2015

I purchased a 2012 Chevy Tahoe on March 9, 2015. J.P. was my salesperson that day and Robert Baptiste is the Sales Manager - both were awesome! J.P. went over and above to ensure that I was a happy customer and answered any questions I had about the vehicle - he even helped me get my car seat out of the vehicle that I was trading in :) I always felt that he was doing everything he could to make my car buying experience a great one. Robert took the time to talk with me while I waited and did everything to allow me to purchase the vehicle at the terms that I needed to meet. He has made this dealership a great place. Everyone is nice and accommodating. The showroom is clean and comfortable. I would definitely buy another car here!

MJTGRAM

May 8, 2015

First experience with Kia, from the test drive to signing the final paper work everything was pleasant, easy and smooth. Was given more than a fair trade in price for my old car. Tony Williams was very knowledgeable and pleasant to work with.

cindydurham1

May 6, 2015

We are definetely a Kia Soul family now! My grandmother and myself both drove out the lot with brand new kia Souls. I will recommend friends and family to see Chris Gardner and Robert Baptiste.

Favian & Marie Carrillo

May 5, 2015

My husband and I purchased a 2015 Kia Soul from Kia Mall of Georgia on March 25, 2015. Holly Frankovich helped us out in selecting the vehicle we wanted and was wonderful to work with, and very patient. She was truly there to help us get exactly what we wanted and did a great job guiding us to it, without pushing us. We would recommend Kia Mall of Georgia to any one who is going into a dealership. We at times go and say hi to Holly and the dealer manager Robert Baptiste (great personality) when taking the car for a brief check up or if we have any questions regarding the car. It has been an absolute pleasure to deal with the Kia Mall of Georgia employees. All in all this dealership does it right, professional, knowledgeable, and just great to work with.

ckwdavis53

May 2, 2015

We recently bought a 2015 Kia Soul Base from Kia Mall of Georgia and I was so impressed with their staff, I had to rate them. The BEST car buying experience to date, we were greeted by Tony Williams, sales, and Robert Baptiste Sales Manager. Both had great smiles; made us feel right home and even offered us something to drink. They were very attentive about our needs for a car for our teenager. GREAT price, very pleasant and fast finance dept. (N. Watson). JP took the time to demonstrate all of the features of our new Soul. I drive a Sorento and the Soul was for our daughter; we love Kia and Kia Mall of Georgia. Will definitely purchase here in the future and our daughter loves her new car.Thanks so much!!!

vchurco

May 2, 2015

The staff at Kia Mall Of Georgia was excellent! I came to the dealership with a vehicle I had purchased from a small dealership just a few months ago. Unfortunately, that vehicle was not what they had represented and was problematic and unreliable. I had to get out of this car. Even though I knew I would be taking a loss, Robert Baptiste worked with me to get the highest price for my trade in and made suggestions for a new vehicle that would be affordable for me. We decided to go with the 2015 Kia Optima! Holly Frankovich, my sales representative, was extremely knowledgeable about all of the vehicles available. She was able to educate me on all of the features, specifications and warranty options. Holly and Robert made the purchase of this car very easy and stress free. I felt like family. I took delivery of the car after the store was officially closed so we weren't able to get the car cleaned up. The very next day, Holly drove to my office and picked up my new car to have it detailed. When she brought the car back to me, she had adjusted all of my radio settings for me! The car looks BEAUTIFUL! To me, that is true customer service!I give my highest recommendation to Holly Frankovich, Robert Baptiste and the rest of the staff at Kia Mall of Georgia!

kiagirl1

Apr 23, 2015

Easy deal was made. We saw on the Internet that they had an Internet price on the Kia Optimas; when we got to the dealership there's were many to choose from. The hardest decision was picking a color. We were given a fair price on our Jeep trade in. Chris our sales guy was very knowledgeable about Kia and wad bot pushy at all. We did have to wait over an hour to get into financing, but there was 3 finance people and they were working with people ever minutes. It was a busy day.

myenvoy

Apr 20, 2015

Agent Chris Gardner sold me my vehicle a 2010 KIA Sedona, he was very professional & courtesy, may God continue to bless him, his family and his job

Mtamburo9

Apr 14, 2015

Made me realize why Kia is such a good option. Not only is the car the best deal on the market the warranty and service makes it a no brainer.

alannajj

Apr 12, 2015

My dealership experience was wonderful. The sales person that help me, Chris Gardner, was very nice, professional, honest, and knowledgable. There was absolutely no pressure whatsoever to make any commitments or decisions. After exploring every option available to me, I walked away with a brand new car that I absolutely love and I couldn't be more happy or satisfied with my service.

'NEW KIAFAN'

Apr 11, 2015

PHIL, THE SALES CONSULTANT, IS KNOWLEDGEABLE AND GAVE PERTINENT ANSWERS TO ALL MY QUESTIONS. NO PRESSURE SALES PITCHES, JUST THE FACTS THAT ARE IMPORTANT IN SELLING ME THE CAR I WAS LOOKING FOR AND AM VERY HAPPY WITH !

LarryDR.

Apr 5, 2015

My last auto purchase was more than 10 years ago and it was a terrible experience. After driving around local dealerships i stopped in at Kia Mall of Georgia, where i met Phil Davidson Mr Davidson was upfront, honest, and knowledgeable he didn't confuse me with fast talk and pressure. I left the dealership without buyers remorse and feeling robbed. Thanks Phil & Kia Mall Georgia

jthompson

Apr 4, 2015

I went to look at a getting a new car. Chris Gardner was the best sales associate. After helping make the right decision I am a new Kia owner. Best customer service ever.

Susan Tittle

Apr 2, 2015

Car buying experience made easy by staff at Mall of Georgia Kia. Friendly staff and customer oriented. Chris Gardner went above and beyond to accomodate our car needs. Natalie in Finance was very professional and made the financial side of the car purchase a breeze. Would definitely recommend Mall of Georgia Kia to anyone in the market for a new Kia.

Rmpalmer

Apr 1, 2015

Very kind and professional. Did not try to talk us into buying something we didn't need. Chris made it a great experience. Natalie in finance was amazing!!!

KIAdriver4487

Mar 31, 2015

Chris was great, answered the few thousand questions I had and sent me on my way with a new car! Would recommend KIA MOG to everyone.

specialk16

Mar 18, 2015

My experience at this dealership was wonderful. I walked in expecting to walk out with a new car and a high payment and walked out with a new car and an affordable monthly payment. The staff was excellent and very friendly! I will recommend them to everyone!

jkjh414

Mar 13, 2015

We were immediately greeted by salesman Chris Gardner once we entered the dealership. He made the buying process super easy and stress free. While we were waiting on our turn in financing he took the time to show us around the newly remodeled dealership (it looks awesome!) And even showed us the service department. Once we signed the papers he took the time so sit in our new car and teach us how to use all the features. We never felt rushed or pressured throughout the entire process. Even financing with Natalie was super easy and stress free. We will definitely recommend Kia Mall of Georgia to our friends and family. Thank you Chris for being extremely helpful and nice during the car buying process. We love our new Kia Soul and I am so excited to have the alien green color.

bafaisal

Mar 11, 2015

Great sales rep. Takes his time to understand your need and work with you. Found me the car I really wanted. Thanks so much for my dream car.

New Soul Owner

Mar 10, 2015

I had a great experience buying my new Soul from JP. He was professional, didn't waste my time, and got me the car I wanted for the price I wanted.

Jgibbs

Mar 4, 2015

Overall, a very pleasant experience. They worked very well with my sparadic schedule and were very accommodating. Phil went out of his way to make us feel comfortable.

KiaBuyer

Feb 16, 2015

Sorry but we were not the least bit impressed with Kia Mall of Georgia's Used Car Sales Dept. After seeing a used car of the model we were looking for listed online, we called and made an appointment for a test drive. Upon arriving at the dealership, we found that the car had not even been cleaned much less detailed yet. The exterior looked like the car had only been sent through a quick automatic car wash and the interior had not even been vacuumed. Really? Would any respectable dealership even list a used car before detailing it? Not a good start. From there it didn't get much better. After giving them a couple of days to get the car detailed, we came back to try again. We liked the salesman, the car and the starting price so a second chance seem appropriate. This time the car was ready. The detailing was okay but not the best. The car drove well and was exactly what we were looking for. Then came time to negotiate. What an embarrassment. The negotiations took place right in the middle of the cramped used car showroom at a small round conference table with mismatched chairs and absolutely no privacy. Other buyers were at similar conference tables on both sides of us less than 3 feet away also trying to negotiate. We could hear every word of their negotiation as they could hear ours. Customer service was totally the responsibility of the salesman. We were never welcomed by anyone else in their management and never offered water, coffee or a soft drink. The sales manager never came by to see us even as the initial negotiation stalled and we elected to leave. We actually had to ask to speak with the sales manager to even meet him.In the end, our desire for the car overcame our disappointment with the dealership and we decided to close the deal. The salesman (Chris Gardner) was a really nice guy and did his best under the circumstances. We have absolutely no complaints with him. It is the organization behind him just isn't very professional and isn't well run. I would not recommend the Used Car department of Kia Mall of Georgia to any of my friends.

Tonya

Feb 15, 2015

For the first time ever I had a great car buying experience. Phil my salesperson and Robert are a great duo. Buying a car can be an intimidating experience but they made it easy. I never felt like I was just a commission check. Thank you guys for your help. Looking forward to referring others to them.

AishaZ

Feb 12, 2015

I really enjoyed my experience with this dealership. This is my second purchase from them because I wanted an upgrade and they just so happen to have the car I wanted. I appreciate the service they provided me and I highly recommend them.

T. Dukes

Feb 12, 2015

They were in the process of moving into the new showroom but that did not bother my purchase. JP helped us purchase a soul and I love it. There was no pressure to make a purchase and we only spent 3 hours at the dealership which was great. He was very knowledgeable about the soul. I left feeling like a expert on the soul myself. If you want a great car buying experience ask for JP

Aisha R

Feb 12, 2015

I really enjoyed my experience with this dealership. This is my second purchase from them because I wanted an upgrade and they just so happen to have the car I wanted. I appreciate the service they provided me and I highly recommend them.

Bjoseph

Feb 12, 2015

They were so helpful in helping me find a car and laying out all my options as a first time car buyer. I never considered or imagined that I was going to be able to get in a new car I was resigned to a used car with high miles. Chris and everyone there did amazing things.

Pink2015

Feb 12, 2015

This was the best car buying experience.JP was very helpful with showing me the features of the car and he made sure I knew where to come for future oil changes. He has a great personality, he is not one of those pushy aggressive salers. I would refer any and everybody to JP. He is the best!!!!!!!!! We spent 3 hours at the dealership which seemed pretty fast to me. Overall great experience.

Aisha Marie

Feb 11, 2015

I got a 2014 Kia Optima Hybrid yesterday with only 40 miles on it. Chris Gardner helped me out along with Natalie and I was in and out with my brand new car in just 2hours. One happy girl with a gorgeous new car!! :) No complaints at all.Just a note: You cannot use cash for your down payment, must use check, money order, etc.

kristie

Feb 9, 2015

Chris Gardner was our salesman. Very knowledgeable and great to work with. Robert was great also with our financing. Love this place. Would recommended to everyone

papabob

Feb 9, 2015

My wife and I started out just looking, to see what was out there, in terms of vehicles, within the price range and payment we would be looking for. Our current vehicle lease was not up for another 3 months. Alan approached us in the lot as we were browsing and was very friendly, and not pushy at all. I hate pushy. He let us look and did come back with the keys of a vehicle we seemed to be interested in. He took the time to get what we were looking for and pointed out the particular models that fit our needs. We test drove 2 vehicles and chose the one we would want. Now the difficult part of purchase, the price and payments. It didn't take long and not much negotiating until we obtained a payment of less that we were paying on our other leased vehicle. Alan was very professional, at the same time friendly at all times. Once we closed the deal, he explained all aspects and operations of the vehicle to us. Great experience.

kalmay23

Feb 6, 2015

I found the exact car I wanted and for an amazing price. I called MOG KIA and talked with Chris Gardner and negotiated a deal over the phone. When I arrived at the dealer I had the best experience and Chris took care of every detail. Needless to say I was impressed and in about 2 hours I was on my way with my new wheels. I highly recommend this dealer and Chris Garden himself. Couldn't have had a better car buying experience.

Alonda C

Feb 5, 2015

JP was my salesperson. He was very friendly and knowledgeable. He was honest and straightforward. He made me feel confident that I was getting a good price. If you are in the market for a new Kia, go to Mall of GA Kia and ask for JP.

lucywench

Feb 5, 2015

I found the staff friendly and the salespeople knowledgeable. I felt my salesperson, JP, was honest and presented pricing to me in straightforward manner that left me feeling confident that I was getting a good price on my car. I would recommend this dealership.

Shirl Girl

Jan 23, 2015

I had to buy a new SUV since some one hit me and totaled mine. My husband suggested the Sorento since the warranty was 10yrs/100k miles. I was VERY frustrated knowing I had to buy a car and didn't want to, so I pitied the sales person who had to work with me. I worked with JP and he was really patient with me. I test drove 3 different Sorento models (2015 SX, SXL & 2016 SX) and really enjoyed the 2015 SX. JP was very thorough with all the options so I know what I was getting and how to use them. Natalie in the finance office was so nice! We started talking and giggling while doing my paperwork. She made it more personable rather than just taking my money and signatures. Overall, I drove off in a new car and was comfortable I received a good /fair deal on the pricing. (I did comparison research prior also.) This is day 6 of owning it and so far everything is good and I still enjoy driving it.

shirlgirl927

Jan 23, 2015

I had to buy a new SUV since some one hit me and totaled mine. My husband suggested the Sorento since the warranty was 10yrs/100k miles. I was VERY frustrated knowing I had to buy a car and didn't want to, so I pitied the sales person who had to work with me. I worked with JP and he was really patient with me. I test drove 3 different Sorento models (2015 SX, SXL & 2016 SX) and really enjoyed the 2015 SX. JP was very thorough with all the options so I know what I was getting and how to use them. Natalie in the finance office was so nice! We started talking and giggling while doing my paperwork. She made it more personable rather than just taking my money and signatures. Overall, I drove off in a new car and was comfortable I received a good /fair deal on the pricing. (I did comparison research prior also.) This is day 6 of owning it and so far everything is good and I still enjoy driving it.

Cobb family

Jan 17, 2015

We just purchase a used truck from Kia, they gave us an awesome deal and a fair amount on our trade in. James our salesman was very helpful and handled everything quickly. We are very happy with our customer service we received! Ask for James or Jp!

Cat

Dec 19, 2014

Kia Mall of GA made buying a new car as easy of a process as possible. Make sure you ask to work with JP! He is very knowledgable of the vehicles and was extremely helpful to my parents and me when buying my new Sorento! He was great throughout the whole process...explaining the vehicle features, test driving, sales, pricing, etc. All of the employees we worked with were very helpful and knowledgable.

J and M Fuller

Dec 7, 2014

After an accident we went to Kia Mall of GA to find a new car. Our sales associate, Maurey, was extremely professional and courteous. He made the car buying process easy and was willing to work with our budget. He walked us through the feature of the 2015 Optima that we bought and was always cheerful. We will definitely be purchasing our next vehicle from here.

Poetess79

Dec 1, 2014

I went to Kia Mall of GA after a car crash to look at a 2015 Optima, since I love the look and features of this car. While I ultimately ended up going with a different make and model simply due to the comfort level - I'm a taller and larger than average person and the Optima's seat was a little too narrow for me - Maurey, my sales rep at Kia Mall of GA, was super professional. He was not pushy and was very knowledgeable about the Optima, giving me a ton of information about all the great features of the Optima. I went back two times to test drive the Optima and both times everyone else at Kia Mall of GA was also very warm and friendly, but never pushy. I would recommend Kia Mall of GA and Maurey for anyone in the market for a great car at a great price!

S. BURNS

Dec 1, 2014

Maurey Spencer is an awesome car salesman. I had the best car buying experience when I purchased my 2015 KIA OPTIMA. He was so kind and professional. Also, Maurey knows his product. WAY TO GO MAUREY!!!!!!!!!

Korean War Vet

Oct 27, 2014

No Phone Calls after sales completed. Promised Refferal Fee .Not sent After Neice Purcased Kia

Lilalee B

Oct 5, 2014

I'm a Happy Soul ( owner that is. Thanks JP for making my experience delightful. He's professional , very knowledgeable , and helpful. If tired of the dealerships that are hi pressure and sales, then you must go to Kia mall is Ga, Ask for JP , sales and Service second to none!!!! thanks kia Lilalee B

vickie001

Sep 7, 2014

BEWARE!!!!! BEWARE!!!!! BEWARE!!!!!BEWARE!!!!!BEWARE!!!!!BEWARE!!!!!!STOP and READ so this will not happen to YOU..!!!!!! I recently purchase a 2014 KIA Optima SXL in which I traded in a 2012 KIA Optima SX from KIA MALL OF GEORGIA in Buford, GA. I purchase TWO CARS from this dealership within 2 years. Following my recent purchase of the 2014 KIA Optima in which they charged me over $40,000 for the car. Yeah Right a KIA!!!! The engine start making a ticking noise a week later and they blew me off several times. I finally had a new car inspection and I strongly express the ticking noise issue. Finally it was diagnosed as a bad engine. After it was diagnosed as a BAD ENGINE I started getting treated like it was my FAULT. The owner Scott didnt want to talk to me so he had this fake owner name Chad talk to me. This Chad person told me all the LIES I needed to hear. He first told me that he was going to replace the car and then he was asking me do I want the same color or a difference color. I really though this Chad was sincere when he was talking to me. When a couple of days went by he called and said something totally difference. He told me they were putting a new engine in my car and didn't care what I wanted.. I havent made a car payment yet and they had another car like mines on the lot and they didnt want to exchange it. This dealership didnt care about what I wanted after they receive payment for the bad engine car. NOT only did they sale me a car with a bad engine it was ON THE SHOWROOM FLOOR. I will never purchase another car from KIA MALL OF GEORGIA...!!!!!

Elisabeth and Solomon

Sep 2, 2014

JP thanks for restoring my faith in a car salesman. There are not enough words to describe this person's ability to make every possible avenue to help you. We sure recommend JP for anyone looking to buy a car from the Mall of GA Kia dealership. Thanks JP and Kia Mall of GA.

Heather

Aug 31, 2014

I bought a 2014 Kia Soul yesterday from Jhan Pierre Piedrahita (JP). It was an awesome experience! JP was very knowledgeable about the vehicle & walked me through all of the features. I have never had such a thorough new car delivery. Everyone on staff was friendly & helpful. I love my new car, and would recommend it to my friends. Thanks JP!

SteveC

Aug 2, 2014

This review is to commend JP on a fantastic car buying experience. JP is very knowledgeable, courteous, respectful and energetic. Though the service department after the purchase has not been nearly up to our expectations, I would strongly recommend asking for JP when buying a vehicle. He is an asset to the company.

Tyler S.

Jul 21, 2014

Buying a car is a stressful and a headache. We had been to many different dealers and the sales pitch and the pressure drove us crazy. We then found JP at Kia Mall of Ga that made the process seamless and a great environment. Not once was I pressured or told what to buy. JP showed us around and went at our pace to help us pick out something that suited us and not what suited his wallet. I want to personally thank JP and personally recommend JP to anyone who is interested in a KIA. JP can you tell you anything you need to know about these cars and it actually is true, which is rare in the car selling business! JP is the man.

B Savage

Jul 18, 2014

Craig Cappy and staff provided a great car shopping experience! The staff was very knowledgeable, friendly and answered all of our questions. Working with Phil Davidson was a pleasant experience. I would recommend Phil as a salesperson to anyone looking to buy a car from this dealership. There has been no issues with the car and we have been quite pleased overall. Thanks Kia Mall of Georgia!!!

jragsdale85

Jul 16, 2014

I needed service on my kia, which I had purchased in Atlanta. I called around 9am on 7/15 to schedule my maintenance, I was transferred to 5 different people and waited for 10 minutes. Annoyed, I hung up and used the internet to schedule an appointment. I scheduled for 5:45PM.I arrived and was told they leave at 6pm and would not have time to look at my vehicle. Service manager tried to be helpful, but it doesn't change the fact that I wasted my time and gas to obtain service from a business that is not interested in making the customer their priority. If I had done that at my place of business, I would've offered to stay late in order to rectify the situation. Stay away, unless you enjoy bad customer service

DLangley

Jul 2, 2014

I bought my first car at Kia Mall of Georgia and had an excellent experience from start to finish. JP was my sales consultant and, as a first-time buyer, the patience and service he gave me made a potentially painful process very enjoyable. He answered any questions I had and was very upfront about all the information being presented to me. Everybody that I worked with was pleasant and connected with me like a person rather than another sale. As simple as it may sound, the best part of the car-buying experience was getting to have conversations with everyone I worked with. I felt more comfortable knowing the people and ultimately was able to make better decisions with their help. My only negative was how long buying the car took.

kia lovers

May 28, 2014

Over memorial day weekend, my husband & I came in to "just look" & drove away with a brand new kia soul. Everyone there was so personable and sweet. Loved our experience. Shout out to phil davidson & natalie watson who were just a pleasure to work with.

Ac

May 27, 2014

My boyfriend and I purchased a car and everything was great. I was originally interested in the sportage but the sorento was so amazing I fell in love. Our sales consultant was great and everything was good. The only thing they don't tell you is if you don't tell them Who referred you to then they don't pay a referral bc it's not "part of the deal". I guess they don't consider how overwhelming buying a car is.

Aundrea Hearn

May 27, 2014

I know a lot of people dread going through the car buying process. And as a single woman, I am usually one of them. So it's a BIG deal when I say I had a great experience at Kia Mall of Georgia. I had done a lot of research before visiting dealerships. The first place I went to was a bust. I was called "darlin" and "honey" and not taken seriously. So I got online, found the vehicle I wanted, made the appointment, and drove over an hour out to the dealership. When I got there, the car was parked out front waiting for me. The salesperson I had made the appointment with was busy so I was put with Rusty. He was very knowledgeable and friendly. We took a test drive and Rusty taught me all about the vehicle. He was patient as I asked a million questions and when he didn't know the answer, he admitted it and went and got the answer. I loved that. The entire staff was friendly, courteous, and took their jobs seriously. I had to wait a little while before the paperwork was ready (kinda normal in this process) but once I got in Natalie's office, the final paperwork was a breeze. She had everything ready and made the process seamless. She and Rusty even stayed past closing time to finish the deal and get me on my way with my new vehicle. So thank you, Kia Mall of Georgia, for being thorough, knowledgeable, and on top of your game. I recommend you whole heartedly!

Alfred Owens

May 24, 2014

JP is a great sales person who saw my needs and work to make things happen. Great personality, clean and well groom. He is a hard worker.

Husker fan in GA

May 24, 2014

We went in with what we wanted already in mind. Our sales consultant JP was awesome. Very friendly and answered our questions perfectly. Test drove the vehicle and fell in love!! Sales manager was awesome to work with as well. The entire staff and experience was beyond our expectations. Highly recommend shopping here if you want a great deal and don't want to deal with pushy sales people!!

Irvine124

May 12, 2014

I went in this past week looking for a new Soul or Rio. I had done a lot of research on each car. I liked the Soul better, but the rio was more in my price range. Rusty was the dealer that I dealt with. He was great! He answered every question I had and then some. And when getting into finance was taking a long time, Rusty made sure we were all comfortable and kept us laughing. In the end, I got the Soul thanks to some great deals! I will definitely be referring anyone who asks me to Rusty at Kia Mall of Georgia.

Conrad "Soul Man"

May 7, 2014

JP was the kindest, most professional sales person ever. I found the Kia Soul we wanted at cars.com and requested more info. JP responded and I felt comfortable with him from the start. When we got to the dealership, it was smooth sailing all the way. He never tried to increase the agreed-upon price or upselll us on any extras. He seemed genuinely interested in helping me put my mom in a safe, dependable car. He carefully explained and demonstrated all the features. I would recommend JP and Kia Mall of Ga to anyone I know.

Terry Allen

May 2, 2014

We were looking for a new car with four doors and would support a baby seat for a new grandson. We talked to a few dealers and looked on line and was contacted by Kia Mall of Georgia through and online add. Rusty was the first salesman we talked to that followed up, immediately, on calls, pricing, availibility and all options. He was very prompt with a laid back professional approach. We were kind of rushed at the time with the new kid just ariving and dropped in to check it out and the manager jumped in to take us on a test ride while Rusty was tied up. The entire teem at Kia Mall of Georgia was great and no high presure at all. I would recommend them as a point to start looking for a car.

Jessica Braaten AKA New Nissan Altima Driver!!(:

Apr 25, 2014

Kia Mall of Georgia provided a great experience! They were very knowledgeable and helpful, and worked very fast to get me in and out with the car that I wanted! Every time I walked in all of the staff new my name and greeted me with a smile. They brought the price of the car down to within my budget, and we had the best salesman to help us! JP was very nice, funny, and knowledgeable about the car. He made a stressful process fun and relaxing! Go see JP at Kia Mall of Georgia!

Eleni Uzunis

Apr 14, 2014

About a week ago I went to Kia Mall of GA in search of the kia optima.. I was torn between the optima and the hyundai sontata so of course I went to hyundai first... They were very quick and didnt stand around much to inform me of the vehicle. Next I went to Kia where I was greeted by JP who was quick and certainly informed and passionate about kias. JP took me on quite a lengthy test drive which allowed me experience back roads, congested city roads and the highway. (hyundai took me on a short drive down the road and the sales associate kept getting lost on where and when to turn around) He didnt make it uncomfortable in the car as he was engaging in conversation which didnt always pertain to the vehicle which was nice. At the end of my first experience with JP at kia, I was still undecided on which vehicle to buy. JP was able to gather my personal information for the future as I said I would contact him if I were further interested. The following week I though about my decision and during this time, JP and Kia never called to hassle me about buying their product which I really appreciated.. That weekend I returned where JP greeted me again and even asked if I wanted to drive the car again. Of course I knew I was buying the optima, so there was no need. He then gathered my information for my loan application and offered us beverages should we want any. During this time JP engaged in regular conversation with myself which made it more enjoyable versus feeling like he was still trying to sell me on the vehicle. Scott the manager also stopped by which made the experience more personal and worked with a price I was able to work with. Upon speaking with finance we were able to get a monthly price range I felt comfortable with. When I was done with all the fabulous paperwork JP took the time from working on another sale to sit with me in the vehicle for a good 30-45 minutes speaking of the wonderful features the car had and how to navigate it. Scott, JP, and Kia WERE FABULOUS. So was the lady at the front desk, since Im expecting, she insisted I bring the baby back during one of my free oil changes for her to see. Everyone was very personable and welcoming and did not at all come across as the typical "car salesman".

john krieger

Mar 22, 2014

Extremly slow service made a appointment for oil change took over an hour....thanks alot

Birgitte Petersen

Mar 9, 2014

Yesterday we went to buy a new or slightly used vehicle and found a car we really liked. First we were told it was a demo car - manager driven and would get the same warranty etc as a new car, because there had been no transfer of title on the car and thus it was considered a new car sale. Later the story changed, and now it was said the car was bought at auction. When asking for the reasons a car with 6.000 miles would be at an auction, we were told it probably had been a repo car. Due to the fact that there had been a previous owner the warranty would not be the 100.000 but up to 60.000 instead. At the end of an almost 4 hour ordeal while processing the paperwork it suddenly came up that the car was a Lemon car and have had issues which the manufacturer had fixed. So the big question is - why try to conveniently come up with this fact at the end? Maybe thinking that being that close to signing and having spent so much time people wouldn't question this fact? Under the Lemon Law, a manufacturer has the right to fix a problem before a consumer can cancel the sale. A reasonable number of attempts is deemed to be: (a.) one attempt, if the nonconformity is a serious safety defect; (b.) three attempts, if the nonconformity, although not a serious safety defect, substantially impairs the use, value, or safety of the vehicle; or, (c.) a cumulative total of 30 days during which the vehicle is out of service for repair of one or more nonconformities. If you have a car with 6.000 miles the presumption would be that the car would fall under (a) and didn't get satisfactorily fixed the first time. Further, since the Lemon Law only covers new cars, that protection would be lost as well. Needless to say, we were less than impressed and left feeling that the dealer attempted to pull a fast one on us. One could wonder why all the good comments and reviews are from 2011 and since then things are not so great......

family man

Jan 10, 2014

We bought our Sorento from here and the whole experience left something to be desired. We did our research before going to the lot. There were two cars we were interested in and we had the stock numbers and everything. We made an appointment with a sales person too. We knew we'd have our baby with us so we wanted to make this process as simple and quick as possible. First of all the sales lady only showed us one car (luckily it was the one we were most interested in anyhow) and would only allow us to test drive it for 3 miles on a predetermined route. Now that I'm writing this is seems like we must have been out of our minds to have bought the car but it is a great vehicle... After we started talking numbers and specifics the process allowed to a crawl. The sales lady would not listen to what we were telling her and consistently made herself seem to be very uneducated about making deals. After we rejected their first offer I asked her to talk with her supervisor and return with their last final best offer. 45 minutes later she came back with another sub-part offer which was rejected. The third offer was close enough, we were tired and ready to be done with them. We bought the car and love it. All in all, the Kia Sorento has been a great car, we love it. Just buy yours elsewhere.

Decieved Customer

Jan 5, 2013

Have purchased a used Toyota SUV from Kia Mall of Georgia 10 months ago. I ask for a carfax report and was given another brand of this report and told "this is what we use". Should have acted on the funny look one salesman gave my salesman when he gave me the report. I ask about the water problem, the seat belt on the drivers side was soaking wet and there was a strange smell in the vehicle. The salesperson told me that the windows had been left down overnight and it has rained (which it had rained). So I chose to believe him and bought the vehicle as it drove very well,Now, having been hit in the real bumper a few weeks ago, I was told by the Toyota Dealer body shop, where I took the SUV to have a new rear bumper put on, that the vehicle had been in a previous accident and had significant damage to real and possible front end. They were looking for a water leak that had show up. I need to say that after buying the suv I had new tail lights put in and that stopped the leak I had found in the real of the vehicle right after buying it. Now I find that it will continue to leak as the stress put on the damage it had before buying it. I emailed the dealership and received NO REPLY. DO NOT BUY USED VEHICLE FROM THIS DEALER.Had they been honest with me I could recommend them to others who are looking for cars, truck , etc. But as it is, their dishonesty causes me to tell everyone I know of their deceit.

JPRESHON

Dec 30, 2012

It was great everyone on point fun an l RECOMMEND THAT EVERYONE GO'S TO SEE DEREK ROBERTSON THANK YOU FOR HELPING ME ON MY KIA

Deceived Buyer

Nov 27, 2012

On Nov 26, 2012, I requested a quote for a 2013 Kia Optima LX with the Convenience Plus Package. This package included the Rear Camera Display, Powered Seats, and the UVO Microsoft addition. I was contacted by a salesman by the name of Phillip Hill concerning the vehicle and its availability. At first, the salesman appeared friendly and knowledgeable about the vehicle and assured that it was on the premises and that I would be able to purchase the vehicle at the agreed upon price. We corresponded concerning the vehicle throughout the day and he assured me EVERY TIME that the vehicle was available and the he was being honest and sincere and not misleading. I excitedly drove to the facility from my Atlanta, Ga. (a 45-minute drive) to speak with Phillip Hill about the vehicle and to purchase. However, when I arrived onsite, the vehicle that was displayed to me was not there. Not only did he present an upgraded vehicle (not of my choice), but the vehicle did not have what we specifically agreed upon and of which he SPECIFICALLY STATED WAS AVAILABLE. After again assuring me that this was in fact the vehicle, I pointed out that it was NOT. At that time, Phillip Hill proceeded to look as if he may have pulled the wrong vehicle up and proceeded to walk around the premises in a theatrical way as if to find the vehicle that he assured me of. He then returned and stated that I WOULD HAVE TO PURCHASE A TOURING PACKAGE FOR THE VEHICLE IN ORDER TO HAVE WHAT WE AGREED AND HE ASSURED WAS ALREADY IN THE VEHICLE. Mr. Phillip Hill plan was to have me make the extensive drive to the facility and then pressure me into a vehicle by intentionally lying and deceiving me into thinking the vehicle was onsite, when in fact he never had the vehicle in his possession. I understand that car salesman aren known for being the most scrupulous or moral, however this code of conduct is unnecessary and egregious. I HIGHLY ADVISE THAT NO ONE PATRONIZE THIS DEALERSHIP OR PHILLIP HILL. The next person they take advantage of could be your sister, father, or child. Let not condone this behavior because it deemed ar for the course

melnway

Jun 4, 2012

I had a great sales experience with this dealership. Scott was very friendly and knowledgable. He answered all of my questions and was very patient. The rest of the staff that we came in contact with was the same. They made the process of buying a car an enjoyable experience. I would recommend them to family and friends anytime.

belle2

Apr 20, 2012

Great dealership! Great staff! Would definately recommend to friends and family!Easiest dealership experience ever! David made it easy.The selection was great and price was perfect!

unhappymike

Apr 16, 2012

Ok so where to begin... I have purchased three new vechicles from this dealership. First was a 2004 Sorento, no real complaints on that experience. I trade vehicles more often than other folks I suppose (about once every 3 years on average). That first Sorento we traded to this delaership's Dodge parent dealership for a new Durango (needed more space)in 2006. After a few years the wife (both of these were her cars) wanted a new smaller vehicle so we wound up back at the KIA dealership remembering the first pleasant experience. I owned a pontiac Grand-Prix that GM was no longer going to be making that was coming out of warranty so we wound up purchasing two brand new vehicles from KIA MoG at that time, My wife got what she thought was a 2009 Sorento (wound up being a 2008 never sold apparantly)and I got a new 2010 Soul Sport for my Grand Prix. That whole ordeal was really a pain and the bickering back and forth to get a decent price and interest rate took about 2 hours. We ALMOST walked out twice. Finally they got where we needed to be and we signed the paperwork. They then called us back several days later (like 4 or so) to tell us we had to come in and sign new contracts that wound up getting us a lower payment. It wound up being a higher interest rate for a longer term. however they had already "wholesaled" our trade-ins so we had no choice. The SOUL I got rid of becuse it drove horrible and was just a bad move overall on my part. Several months ago (december I think it was) the Wife took the Sorento in for an oil change as we were going out of town and got the complete run-around with the service department. Took almost 3 hours and me calling the service manager from work and him actually coming down to help her himself. Basically the service tech treated my wife with disdain and was very rude with her. Also the paint started flecking up about a year ago on the rocker panels, this was NOT chipping associated with getting in or out of the car or anything as it was happeneing under all 4 doors and the passenger rear side was NEVER used. So we finally get rid of this vechicle a few weeks ago, Ford payed off the Sorento and Kia finanace let us know it had been paid off. So my wife goes to the dealership today finally after numerous unsuccessful phone calls to try to get ahold of the finance manager Natalie Watson (she left a voice mail and sent an email and numerous hours and calls later still had no response). She finally went up to the delaership and gets to speak the the "intermediary" designee by this Natalie chick who told her it would take at least three days to find the paperwork and then 4 to 6 weeks to get our gap coverage refund.My narrative here is very mild compared to the actual treatment and attitudes from these people. I can't believe they are still in business to be honest. Would NEVER recommend them to anyone for anything.

M. Poole

Apr 13, 2012

I found all of the folks to be friendly, helpful and eager to please. I did indeed walk away with an Optima that I love. They are all grrrreat!

hgusaeff

Jan 28, 2012

i was very pleased at the ease of doing business with Mall off Ga Kia .everyone was very helpfull and they did everything to please .i got the vehicle i wanted at the price i wanted .

crkim1313

Jan 27, 2012

We told Phil what we wanted and he made every effort to find it but the color was discontinued. During the next couple weeks, Phil did not pressure us with multiple calls, but was very responsive when we called him back. We finally settled on the RIGHT car for us and closing the deal was easy and we believe we got a great price. Looking forward to continued experiences with Kia Mall of Ga~!

Dianne Hall

Jan 21, 2012

The pleasantness, patience and knowledge of their jobs of the sales, finance and service associates I encountered on my visit "to just look at" KIA vehicles resulted in a purchase. The no-pressure approach of Gerald Johnson made it comfortable for me to test drive three vehicles, as well as explore several pricing possibilities involving trade-ins or not. Natalie's efficiency with the paperwork was outstanding, and I appreciated learning about the extended coverage options. Tommy is the perfect coach to go over the operational side of the vehicle...it looked like so many new electronics to learn from my previous car, but he helped me make sense of all of it. Thanks to all of you. I love my new Sorento.

breynolds22

Jan 18, 2012

It is obvious that the Kia Mall of Georgia dealerhsip is customer focused. Everyone I have dealt with from sales to service have been extremely helpful and have ensured that I am happy with my new vehicle. I bought from this dealership based upon how pleased I was with their service department as they have serviced my Kia Sedona for the past 5 years. Rusty was very easy to deal with during the entire process of finding and purchasing my Optima, and continued to follow up after the purchase to ensure I was a satisfied customer.

jaydeer

Dec 31, 2011

The Salesman, David Roark, was professional, courteous, knowledgeable and efficient. The Kia Sorento we purchased is a wonderful car to drive. It has all the features we wanted and then some. The orientation we received from the Customer Service employee, Tommy Jones, was thorough, informative and extremely knowledgeable. He even got our phones hooked up! The overall purchase experience went very smoothly and I will definitely be spreading the word to all my friends.

patr.king

Dec 17, 2011

This was the best car buying experience we've ever had. They were friendly, knowledgeable, and non-pushy. They wanted to resolve any problem we might have as immediately as possible. They have bent over backwards to give us a great car at a great price.

wizerdufoz677

Dec 6, 2011

Rusty Sandberg was my salesman and he treated me and my wife very professionally and respectfully. He did all he could do to ensure we got everything we wanted within reason of course. Mr. Sandberg made this car buying experience very pleasant and hassle free. I would gladly recommend anyone and everyone to Mr. Sandberg for their car buying needs.

glynis

Dec 1, 2011

After several months of debating a new car purchase due to high mileage on my vehicle, my father surprises me with a very quick afternoon of "dealership drive bys". Thank goodness it was on Thanksgiving and we had no salesmen to contend with. We could express openly our likes/dislikes and the pros/cons of everything we saw. I left with the knowledge that he was very concerned for my daughter's and my safety if my vehicle were to break down. I started seriously looking on line at local inventories and even stopped in for a few brochures but didn't want to haggle with anyone. So, I decided to see what Carmax had to offer. I spent a whole afternoon and evening between two locations and still did not get to test drive anything like I wanted. I made a list of what I wanted to test drive and then decided on a dealership to visit for that purpose. My 6 year old went with me and we stopped at Kia Mall of Georgia. We were immediatly greeted by Nick, a car salesman, that was not pushy in any way. He listened to my concerns and was eager to let me choose what I wanted to test drive. After the drive which was very informative, he asked if he could get me some numbers and I said yes as I would need to know for comparison purposes in order to make an informed decision. Again, Nick seemed to know when to let me think and was very helpful with keeping my daughter occupied with coloring books or a play room full of toys. Even though it was a Sunday evening and they were not supposed to be open, I drove home with a new car that I was very pleased with and did not feel as if I had been taken advantage of in any way. The following day, I saw Nick and he was just as upbeat and concerned with my purchase as he had been. He introduced me to Tommy for the delivery of my vehicle. Tommy is very knowledgeable and can relate important instructions in a way that you can understand. He is very detailed and makes himself readily available for questions even after you leave the dealership. Was very impressed with everyone's professionalism and respect they show their customers.

Sarah

Oct 25, 2011

My husband and I decided to come to Mall of Georgia Kia after having a HORRIBLE experience at another dealership even though it is farther away from where we live. We instantly liked this dealership when we got there and were greeted by Scott Baker. He was not pushy and listened to our wants/needs about a new vehicle. He went above and beyond to try to get us the best deal on our new car and we were very pleased with the service and the outcome. When he wasn't available to help us, he had Chase Knight quickly come to help and he was also very nice and helpful and seemed up to speed about why were there, which was refreshing. Overall, we are happy with our new Sorento and our experience at Kia Mall of Georgia

Robert

Oct 18, 2011

We have been to the Kia Mall of GA dealership twice. Everyone there has been very polite and helpful. We have been working with Rusty Sandberg and he has been awesome. He listens to our wants and needs and gives us advice; he is knowledgeable about all of the vehicles. Most important, he is not pushy; many other salespeople have turned us off. We hope to be able to purchase a car from Rusty but we need to wait until our BMW lease is up.

Pearly White Optima

Oct 10, 2011

I don't like dealing with pushy car dealers and sales reps. and I'm happy to say that was not my experience, at Kia Mall of Georgia. My salesman was laid back and took his time to show me the car I was interested in and gave me a good test drive. I have not received my car yet (looking forward to getting my new Optima SX), but the shopping / buying process went well.

Love my Kia

Oct 6, 2011

I had a great experience! The best part was meeting with Tommy after completing paper work. He knew all the details about my new Kia Sorento and walked me the through all the electronics. He was the best!!!

grandmother

Sep 20, 2011

The people there were friendly, helpful. Noquestion went unanswered all my questions and made sure I understood everything. Great job!!!

luvcubbs

Sep 13, 2011

We went to Kia in an emergency situation. My daughter's 7 year old Rio died and she needed something quickly. As a recent college graduate, Chase worked with her to enable her to leave with a new Forte that day. We were in a unique situation because we also had just moved to Georgia so all of our info was from Alabama. The staff was very patient and helpful while we got our Georgia driver's licenses. Chase was extremely knowledgeable and willing to go the extra mile to help. To top it all off, my daughter was upset that Atlanta Falcons season tickets were gone (a Kia promotion), but when some more became available, Chase remembered how disappointed she was, called her, and made sure she got some. He is number 1 in her book.I am already discussing our next purchase at Kia Mall of Georgia.

jmccork

Sep 7, 2011

We came in not really sure about the Kia Sorento, but Chase was very helpful, knowledgable and didn't pressure us to purchase anything. After a test drive and comparing the Kia value with similar vehicles on the market, we were very pleased to drive home in a brand new Kia Sorento. Chase and the Mall of Georgia Kia are awesome and we plan to do a lot of business with them in the future.

blessed0710

Jul 2, 2011

All of the people there are the VERY best! I could not get over how helpful, friendly and kind all was! Yes I would and have recommended this dealer to friends if mine!

bbahm

Jun 10, 2011

I don't know how great this dealership is because we only had contact with Richie BUT he was laid back and friendly- not pushy knowing that we were only in our initial stages of researching the type of car we wanted to purchase. If you do decide to use this dealership for your next purchase you should call ahead and make sure Richie will be there to be your sales associate. He is amazingly honest and straight forward.

DonDen

May 28, 2011

We pulled onto the lot about 6pm Friday evening. Richie greeted me quickly and asked what brought me to Kia Mall of GA, which was refreshing as I'm often ignored at dealerships. I told him about a car (2011 Kia Soul+) I had seen on line that I was interested in seeing. He let me know that that particular car was likely gone, because he knew where it was parked and at a glance could tell (nice knowing where your stock is parked on the lot!!). He took me to another used Kia Soul (2010 Soul!), which may have been the only other used Soul on the lot. He did cover all of the standard/required questions: would I consider new, where was I in my shopping process, did I have my own financing, was I trading in another vehicle, etc....but he asked them all in a very no-pressure manner. He is a real guy, no "leisure suit Larry" used car salesman. He was quick to find the answers to any questions he couldn't answer immediately. Richie had multiple test drive routes prepared depending on traffic (it WAS rush hour), driving habits (commute vs local), and my preference. I let him know I'd be commuting for work (so he suggested his highway test drive Southbound on 985 to avoid traffic). He also didn't mind taking my husband out for his own quick/local streets test drive so we both had the opportunity to try the Soul. Richie showed us to the play room where the children (3yr and 8yr old) could play while we adults discussed the business of buying the car, which we did near the play room not at the desk in the showroom (NICE!!). Negotiations didn't drag on. Since I was prepared to purchase a different vehicle, I had to really think about the price I could pay for the other Soul. Richie really took our family into consideration and even though the process took a few hours (from first on lot, to drive out with car) it wasn't very stressful. The dealership was pretty busy that evening and the delay seemed to be getting to the finance person(s) to sign papers...but most of that time we were in the play room (TV was an option) where Richie would check on us often and bring paperwork back to us to keep things moving. I took the car back Saturday morning to be cleaned up and to finalize the paperwork. The only negative with the experience is that they only had one key and fob and refused to provide a second key because the car was used. I can however purchase my own replacement key for $170+ or purchase the warranty for $300+ that would cover they key and fob. :( All in all a good experience. I have walked away from several dealerships/sales guys over the years. It was great to be able to find a car I wanted at a price I could afford and close the deal with a guy who took good care of me and my family. Richie is a good guy, with a side of humor, at a dealership with a good reputation around town.

EPPKKR

May 23, 2011

I called Scott at 6:15pm from winder and ask if he would wait for us.My wife and I showed up at 6:45pm on saturday evening, they close at 7:00. The car was for her so she and scott test drove the 2010 kia optima. Scott had e-mailed me a couple of cars he had with a price already. We know how much the dealer wanted. There was no back and forth like other dealers. Scott Baker stayed late for us and worked the deal. The whole process took about an hour.SAVE YOURSELF SOME TIME AND HEADACHES AND CALL SCOTT AT KIA MALL OF GEORGIA.SCOTT WILL GIVE YOU HIS CELL PHONE NUMBER TO CONTACT HIM AND HE WILL ANSWER EVERYTIME. THAT IS UNHEARD OF THESE DAYS. RATE THIS DEALER AN 11 OUT OF 10.

matt.harris5825

May 17, 2011

My week has been terrible. I have a wife in the hospital and one of my cars died. I was apprehensive about going to a dealership, working with a salesman, financing,etc.Pretty much dreading it all the way there. The staff changed my mind entirely. The salesman Richie worked with me and never showed any annoyance at my questions, concerns,etc. Greg worked with me to get the maximum amount of service coverage and bang for my buck. Tommy went over the car and its workings. He never tried to hurry me out even though it was approaching their go home time. The manager was friendly and made himself available to speak with me before I left with my new car.These guys have restored my faith in car buying and the next time I'm in the market I'll be heading their way.

sonyabailey7

Apr 3, 2011

This dealership was great! Everyone from the salesman to the manager was so helpful. Rex was very patient as I shopped for a new minivan with my 8 week old son. The finance manager was very diligent in obtaining the price suited to my budget. The customer service manager, Tommy, was so through in the delivery of my new car. The manager, Chad, was accomodating with any of my needs that arose during the sale! I would definitely recommend this dealership and all of its people to anyone interested in buying a great car.

dav0417

Mar 26, 2011

My experience was good with dealer. All my questions were answered and I felt no pressure to but. The follow up customer appreciation was nice and I was able to meet people from the service department as well as one of the master mechanics. I would not hesitate to call with any questions I may have in the future.

rsrusso

Mar 25, 2011

They were very understanding after I had to bring the Sorento back do to the fact my wife didn't like it. They returned my check (and my trade in) without any hassle and are now helping me find another vehicle. I thought I would have to go thru a long ordeal with multiple people but Tony, my sales rep, got the used car manager, Chad, and he actually went to their other store, got my check and brought it back to me! GREAT SERVICE!

bmbowman

Mar 23, 2011

After owning luxury imports and almost every make of car imaginable, I can't believe that I actually am anxious to rate my 2011 Kia Optima! The car has exceeded all expectations for fuel mileage, comfort, features, quality and it looks great. My experience with Kia Mall of Georgia has also exceeded all of my expectations. Throughout the entire purchase process, I was treated exceptionally well and have been contacted several times to make sure I was satisfied. We were invited to their new owner's clinic where we were introduced to the parts and service staff, given an overview of the vehicle's features and were given the opportunity to ask questions. It's rare to experience excellent customer service these days but it's alive and well at Kia Mall of Georgia- I would gladly recommend this dealership to anyone.

mikehawkins36

Mar 11, 2011

Best experience I have ever had buying a car. It was quick and painless. The salesman knew everything about the car and helped me fall in love with my new Optima. I trusted the sales agent and the manager completely. It only took a few hours for me to have an amazing new car. Thanks again Chase Knight for your knowledge and love of selling cars you made the experience great.

stacyd1

Feb 17, 2011

Scott was very helpful, knowledgeable and friendly. He answered all of my questions and made me feel very comfortable. Will definately return when ready to buy. I will be referring Kia mall of Ga and Scott to all of my friends. Keep up the good work!

katjohn

Feb 11, 2011

Chase was very helpful and patient with all my questions and I felt no pressure at all. Natalie also, was very patient with my many questions and made the financial end of the experience actually fun.The price was quite reasonable, as well.Overall, the experience of purchasing a car at Kia Mall of Georgia was very pleasant and I would absolutely recommend this dealership!

kenbettis

Feb 7, 2011

We arrived late on Saturday night to see if Kia Mall of Georgia had a car that we'd be interested in. The salesman that we dealt with was very friendly and very up front with us. He did not try to pressure us, and he didn't try to hide anything from us. We took a test drive, and we loved the car. We got a great rate with no hassle, and we received free hawks tickets just for the test drive. I would definitrely recommend this dealership to anyone.

SuwaneePat

Feb 3, 2011

I found a car I liked on the lot and drove it home a couple of hours later. There was no heavy handed sales or pressure. I started with Scott (dealer) then Chase finalized the deal. Both were very professional and courteous. It was a great experience. I will definitely buy there again.

COBB7002

Dec 4, 2010

WONDERFUL EXPERIENCE WOULD RECOMMEND TO A FRIEND. SCOTT WAS HELPFUL WITH EXPLAINING HOW TO OPERATE MY NEW VEHICLE, EXPLAINING DIFFERENT OPTIONS AND CALLING ME TO HELP WITH QUESTIONS I HAD PRIOR TO THE PURCHASE. I LIKE THE FACT THAT THE DEALER SHIP DID OFFER ON LINE PRICING.

Chiefs61

Nov 21, 2010

I bought new forte koup for my daughter. Great experience, very knowledgeable of the vehicle and took time to explain all of the features. Great selection and great can do attitudes.I would recommend this dealership to everyone, in fact another family member bought a new sorento from them.

newfortefowler

Nov 11, 2010

This was a very good experience. The saleperson was not pushy at all, which is one reason I do not usually like going to the dealer lot, once you get out of your car they want to pounce.Chase Knight at Kia Mall of Georgia is not like that at all. He showed us some cars let us talked and then we made the deal and went home in our new car.Very pleased with the service we received.Thank youMelissaCommerce, GA

amyjane

Nov 5, 2010

Had a fantastic experience at Kia mall of georgia. Chase was awesome. He listened to our needs and concerns and made sure we were on the right car and helped us get the best price. He made car shopping easy and fun. Can not wait to show off my new car. Best car experience ever!

marytidwell

Mar 17, 2010

I did not buy a car from these guys and I'm glad I didn't. I was quoted a price as a "drive out" which should include taxes and fees. Not only did it not include the taxes and fees, but they tried to charge me over $1000 for crap they installed on the car. I didn't even test drive the car there because I was so put off by the service.

smallfriend3

Sep 12, 2009

The finance guy was the most rude person I have ever met. He never even introduced himself to us and he used terrible language the entire time. After sitting at this dealership for six hours and bringing everything they asked for including trade in and $2000, he told us we needed $2000 more---are you kidding me? We drove 5 minutes down the road and had a newer car within 45 minutes. Don't bother with these clowns!

dewhite

Feb 27, 2009

Terrible Place to do business. I bought a car from the dealership and had a 2 hour one way trip. The salesman that I spoke with had promised a full tank of gas and a certain trade-in price for the car I owned. When I got there the offered 3000 less than what I was offered on the phone!!! I sold the car indepently, and the car that I wanted was still there. I set up the trade and go to get the car. They then tell me against policy to fill up a car. I spoke with a manager and the manager made the salesman fill the car up for me. As if I had not had enough trouble with the dealership, a month passed and they still had not sent in a title for the car. With me being so far away it was hard to go speak and get the matter straightend out in person and had to make a million phone calls and wait on my title, which came two weeks after the 30 day tag whent dead. Terrible customer service, and terrible salesmen. Do Not do bussiness with Kevin Lake.

delilah

Mar 4, 2008

We had A great Experience and we are very pleased with our car

vickiefennell

Jul 31, 2007

At every turn, I have been disappointed with the level of customer service. The finance director was rude when I objected to signing a "privacy statement" authorizing the dealership to share my personal private information with unrelated 3rd parties. He told me it was a state form (which it is not), and that it was required for the sale (which obviously, it was not). He also bluntly asked me where I got my money when I told him I was paying with a personal check. And while I eventually understood why he asked the question, his manner was offensive. I paid with a personal check, which has delayed my title paperwork by an additional 10+ days, of which I wasn't told, even though the dealership had my funds on the day the check was presented to my banking institution, three days after the sale. I still have no title registered with the state of Georgia after three weeks. Today Brenda, the office manager refused to have someone from her staff follow up with me daily to let me know the status of my title registration with the state, even though she knew I was concerned and unhappy with the dealership. She said they were too busy.

miser01

Apr 24, 2007

Complete Jerks to deal with. Will never recommend them and have made sure every one I know hears about how they treated me. Unprofessional, Lip service with no action, Management is only concerned about covering their own butt. The attitude starts at the top with the General Sales manager.