Used Cars for Sale at Kia of Irvine in Irvine, CA

Gary Windell

Apr 1, 2016

Andrew Montgomery is the primary reason I chose to buy a new SUV today! I have purchased or leased over a dozen cars in 45 years and this was by far the best experience. No hassles,no pressure just felt like he really cared about what I wanted.

Anamarie E

Mar 1, 2016

Hamid was wonderful! He really listened to what I wanted & did his best to make sure I left happy. They worked with me to find something that was affordable yet still something I looked forward to driving. Everyone I encountered at Kia of Irvine was polite & helpful.

Tom H.

Feb 17, 2016

This is one of the best dealers I've ever done business with, and I'm in a similar business for 43 years.

Martha

Jan 28, 2016

Troy got us in and out of there ASAP. I knew what I wanted, I called ahead of time, and my car was there for me! He was super nice, very professional, played no games with us. Loved him and will refer him.

Diana

Jan 20, 2016

Everyone was really professional and friendly! The whole process took hardly any time at all and I love my car! Jeff and Fred made the experience wonderful!!!

Amy

Jan 15, 2016

Genuine care and patience. They understood that this was a difficult decision for me and everyone was understanding and supportive.

Pleasantly surprised Randy 123

Dec 27, 2015

The sales staff at Kia of irvine were courteous and professional. I got a great deal and the whole process took less than three hours. There was no haggling, they said what they could do and what they could not and did it .I am very satisfied . Thanks for turning what is usually a grievous experience into a pleasurable one. Randy Noe

Paul

Dec 23, 2015

Everyone was friendly, efficient and made sure I got what I wanted, instead of trying to make me get what they wanted me to. I worked with Rick, Jeff and John.

Henry

Dec 16, 2015

Rick, the salesman, was professional, knew the KIA product, and made me feel he was very interested in answering my questionsand helped me with the decision making process. To his credit there was no pressure and the entire process was relaxed and made me happy to get in my car. I also appreciate the time he spent with me understanding the many new features.He is a rare salesman and I would recommend him to my friends.

Alicia

Dec 15, 2015

It was smooth, Rabi was very nice and explained the features of the car in detail as well as took excellent care of me. Had a great attitude

KHanner

Nov 29, 2015

My son and I visited this dealer yesterday (28 Nov) all the way from San Diego county because of the large price differences they were quoting. We met with Sameer and soon found out this was a classic case of "too good to be true". The Kia Optima's that we had seen on TrueCar.com were "just sold" and of course they tried their best to get us into another vehicle for $2000-$3000 more. When we talked to Eric, it was all TrueCar.com's fault because they "didn't update their website". So, let me get this straight - TrueCar.com - a nationwide website is responsible for updating the hundreds of thousands of dealerships (not to mention cars!) when they sell cars...and in no way is it the responsibility of the individual dealership to ensure their own inventory is correct. Rrrriiiigghhhtt.... In addition, Eric also said that "his" site for the dealership was updated every 24 hours. Seriously? Every 24 hours? Since it's probably only a couple key strokes to delete a car off of the website, why 24 hours? How many other people are driving there for the "good deals" that are "just sold" when they arrive - unless this is all part of the game... BTW, I asked to speak to the Internet Sales Manager and had Matt tell me he was a "manager" so I asked for his business card and was "manager" on there anywhere? Did the Internet manager ever come out? You probably know the answer to these by now.Today, (29 Nov) my son sees the exact same make, model, color of Optima he was searching for yesterday - with less mileage - for $1000 less than the one which had 8K MORE mileage they were trying to sell us on Kia of Irvine's own website!!! No call, no text, no nothing. He texts the dealership and of course it's there on the lot. Just out of curiosity I ask him to text them back and see if it's in negotiation so we don't drive up again for nothing. The response - "it's sold". Of course it is. And I'm sure that in the last 20 hours since we left that someone turned in a car with under 20K miles, they went through their 167 point inspection to make it a "certified" car, took pictures and uploaded it to the website!!! STAY AWAY FROM THIS DEALER! These "salesmen" have taken customer service and salesmanship to a new low. I wouldn't give them my money if they were the only Kia dealership in CA! Too bad there isn't an option for ZERO stars. Kia national should be ashamed.

bestela00

Oct 12, 2015

DON'T BUY FROM THEM THEY ARE DISHONEST AND GREEDY!If you dare, read over EVERY line in the sales contract for undisclosed sneaky charges!!!We went to see a Kia Sorento we saw online. Everything was fine we were greeted by Victor, he was patient and pleasant. We decided to purchase the car and sat with the finance man Gary. He talked us into buying and most expensive extended warranty service contract and GAP insurance. We were given one quote for both not knowing they were two different products. He also said he only sold the platinum package nothing else. Truth is he only wants to sell the most expensive one. We felt our options were limited. All in all we decided to purchase what he offered. As papers were being signed we were told very little about what we were signing. It was late it was after closing hours and we were told sign here, here, here, here...etc. We left the dealership with a higher payment than we intended but felt we had a great car with great coverage. We got home and began looking over the sales contract and discovered charges that we weren't aware of. We saw a charge of $895 for optional anti theft device and a charge of $80 document processing fee. We called the next morning to discuss this and complain that we never agreed to this anit-theft device nor did we EVER hear anyone say "eight-hundred ninety five dollars" nor point it out on a document. We obviously didn't look over every detailed charge and just focused on the monthly payment, which we expected to include items we discussed such as, price of the car, interest rate, down payment, optional insurance fees, but never did we expect for them to add an undisclosed charge. We spoke to Gary and all he could say was you signed the contract and we don't redo contracts. He didn't want to hear that we caught what he did and how it's not fair and we were scammed. We also decided to cancel the service contract and GAP insurance which according to the contract we are entitled to cancel by submitting a written notice to the dealer. We decided to go to the dealership and submit our cancellation notices in person and get this $895 undisclosed fee canceled. We were greeted by Victor again who over the phone said that extra fee would be taken care of. When we sat with Gary before we submitted our cancellation notices we were greeted with condescending sarcasm and arrogance. He was clearly upset we wanted to cancel the warranty and insurance. When we talked about the refund for the anti-theft device charge he said they can't do anything. He said it comes with car and therefore we had to pay for it if we wanted the car. He didn't want to hear our argument about how the cost of the car should cover everything on the car already and how shady it is to add a charge he clearly knows was undisclosed. Tired of his unprofessional, rude, disrespectful, sarcastic, and insulting comebacks we left to speak to someone else. At this point I was upset because Victor made us believe things would be taken care of he even suggested we take the car back just in case they have to remove the alarm. We then spoke to Eric who explained to us as a sales man they don't mention the fee to customers it's the finance departments business, that's deceiving customers by omission. He also told us they put those alarms on most of their cars and I see it as a way to make sneaky money. They have the lowest prices but scam their customers with hidden charges to make up for it. If the sales man fails to mention this charge don't expect the finance man to mention it. They sit at their desk hoping you sign the contract without looking over the OPTIONAL charges. Looks like the only way to avoid this is catching it before you sign and from what i was told they will look for another car with out an alarm or ask you to come back the next day to pick up the car because they will need to remove it. FEELING EXTREMELY DECEIVED...YOU CANNOT TRUST THEM! All in all, I blame Victor although he was very pleasant and personable, He failed to tell us about this well known practice at this dealership!

Alexander Zaslavsky

Oct 9, 2015

They offered one price for my trade in Toyota 4runner but put lower price, less $1000.00 on contract. I was so tired, that didn't paid attention & sign contract. Used car costed me as new. I canceled their financing and went to. California Credit Union for 0.9% Watch your contract and numbers. Finance manager will scramble numbers on pice of paper for you and after hand shake will take his paper with offers with him. Make sure you get his writing with you to finances to do final paper work. Alex Z.

Sam

Jan 27, 2015

Overall shopping experience with Kia of Irvine is so amazing and no pressure and easy to communicate .

t and a and g

Sep 14, 2014

Kia of Irvine. Horrible dealership. Avoid it at all costs.On 8/29/14 I bought a Sorento and I had a horrific sales experience. In summary, on 8/28/14, I was given a written Out the Door Price (OTD) for the car via an email that included 2 rebates; a $1,500.00 Kia [Motors] and $500.00 owner loyalty. I followed up with email and phone calls to ascertain the OTD price and the rebates as well as a cash transaction. Everything was agreed upon by both sides and I set the appointment for the next day at 1:00 pm to purchase the car.When I arrived at the dealership, the internet sales manager insisted immediately on having my social security number which I refused to provide since I was not going to finance it. After he gave me many idiotic reasons for having my financial info, I offered to leave the checks there to be cleared (it was Friday mid day and plenty time to clear them) and come back the next day to get the car. But, the dealership pulled a stunt telling me that I could not get the rebates, as promised, unless I financed a minimum of $7,500.00 and they needed by social security for the financing.I should have walked out but evaluating all my options and the time I would have to spend starting the process all over again with another dealership, stupid me, I gave in to their demands but I felt I was striped naked when I gave them my SS#. To top it all up, they kept playing one delay tactic after another, enjoying themselves and giving thumps up to each other for the sale while they made me wait more than three (3) hours. There was nothing wrong with my credit worthiness and FICO score.After waiting for about 3 hours, I rushed to sign all the papers and get the xxxx out of there only to find out more lies:a) I agreed to get the loan for 3 months, they made the loan for 36 months, I guess to collect more interestb) The price on paper was totally different than the OTD price I was givenc) Despite many phone calls to explain to me the paper work, no one is returning phone calls.d) The car was not even washed yet and had to wash it twice but still was dirty inside.On 9/2/14 I received the following email from EH (General Manager/Owner):Dear TXXXXXXX, Congratulations on the purchase of your Kia Sorento. On behalf of Kia of Irvine and myself, please accept our thanks for choosing to purchase your vehicle from us. Please be assured that our interest in your complete satisfaction has only just begun. It is our sincere desire that you are completely satisfied with your vehicle and the service you receive from our dealership. You may be receiving a questionnaire from Kia soon. If you cannot give us a completely satisfied rating for any reason, please call me so we can better serve you as our valued customer. Welcome to our family of customers! We look forward to serving you! Sincerely, EH General Manager Kia of Irvine45 Oldfield Irvine, CA 92618 (949) 777-2300 I replied to EHs email and called him several times. Needless to say he never replied to my emails or my phone calls because the number he provided was answered by the dealership.The internet sales manager answered for General Manager that I had to give a satisfactory KIA MOTORS review: Because it will cost him thousands of dollars and wont be able to take care of his sick mother and 13 year old sister. Please call me before you fill anything out. XXX-XXX-XXXX. Mr. Internet sales Manager (I will keep you anonymous),I believe that probably you wanted to be honest; make the sale and have a glorious review. You chose, however, to change the price and/or terms of the transaction that you agreed upon. Blame your management for not allowing you to be honest and go through with the deal you promised. I do not believe you made the mistake about the rebates.. especially when you claim to be a very seasoned salesman You just went along with your managers directives knowing well that you had an unhappy customer who came to purchase the car quickly. You stated that I will loose only $500 rebate while your finance people told me I will loose $1,000 rebate. Some one of the dealership is not telling the truth.Your dealership did not have to play games, and you did not have to tacitly support them. You could have worked with me to maybe split the small rebate You could have asked me ahead of the appointment time to send you the checks to clear them and/or give you my credit card number to charge itor ask me about my financial information.Instead, you have done nothing but accusing me that I do not understand at all. that I rushed the process and I did not read the papers before I signed..,and I suffered no harm because my interest would only amount to less than $50.00., and that I was your worst customerYou claim that you did not deserve a bad review but you did not give me a reason why you deserved a good one. Many people have misfortunes with sick and disabled family members but no one has the right to mistreat people using misfortunes. I feel bad that your salary and bonuses depend upon sales, get people to take KIA financing, and positive ratings to KIA MOTORS surveys but rest assured that integrity and honesty will bring you more sales, bonuses, and glorious reviews.Live and learn. I did.

Jordan Lomeli

Aug 21, 2014

My new used Camaro :) I live in Palmdale California I was in the market for a used vehicle. thank you cars.com I found my camaro I submitted a request via email salesperson Curtis called me in 10 minutes. Arrangements were set up for the following day I arrived at 12 noon the car was parked in the front of the dealership Just waiting for me :) Curtis and David were excellent in communicating & providing excellent customer service . Mr. Tim took over for Curtis ( maybe it was his end of shift) Tim was excellent he was very friendly And had knowledge regarding any vehicle+ Mr Tim then took my camaro to get a full detail car wash including wax. I was out of that dealership no more than 2 hours i then received a $25 gift card. ( High five) Note: Kia of Irvine take any trading and pay average to excellent Kelley Blue Book value. they didn't hesitate to take my car and they paid off the full balance++

dalelee

Nov 30, 2013

Bought my 2011 Sonata from here 5 months ago - finally had to replace tires for the first time. Dealership never gave me the wheel lock key. Called and spoke with KEVIN JONES (dealer GSM) seeking help. Rather than offering me assistance, tells me that it was 5 months later, they didn't make money on the sale and had they known about the wheel lock key missing - would have added another $1,000 on to the price tag. Really, Kevin? Is that how you choose to represent this dealership and the Kia name?

Dalia

Nov 7, 2013

They were very helpful and helped me get a great deal. They get to the point and don't play around. Workers their are very professional

Kris

Oct 24, 2013

Justin, the sales rep, went above and beyond to make sure that the vehicle that I was interested in was available and ready for my test drive when I arrived from Santa Clarita. The other managers that I dealt with were also very friendly and helpful. A long way to go for a car, but, it was all worth it in the end.

Jose

Oct 24, 2013

Everything, the service, friendship, and they treat you like family. The 2013 Kia optima is amazing, the style, and beautiful interior makes this car stand out. Over all Excellent dealership.

Esther

Oct 16, 2013

Steve was a great help, professional and knowledgeable.He made every attempt to ensure that we were happy and taken care of through a process that normally gives people reason to be wary and cautious.Thanks to Kia and thanks to Steve for helping us find our newest addition to our family!

David

Oct 9, 2013

Courteous staff made you feel welcome with no pressure during the negotiating process. Attentive to listening to what you wanted and how to make the best purchase for our needs.

Karen

Oct 4, 2013

Tim Wheeler was an excellent salesman. I had a great experience with everyone at Kia. I am always pressed for time, so I found it very impressive that they can now communicate via text, email, and by phone to make the process go by faster and smoother. This purchase was my first time ever dealing with Kia, so it's common for the magnifying glass and white gloves to come out. From the moment I arrived, I was greeted as if everyone already knew who I was. I was offered beverages during the short wait, and the quality of service was not sacrificed even though there was another deal going on at the same time. Jeremy in Finance was also a pleasure to work with. When it was time to drive off the lot, Tim made sure that he walked around the car with us to show us all of the features and how to deal with them. While this may be routine for the dealership, I havehave never had someone do that before so I was really impressed.

Cynthia

Oct 4, 2013

The sales person and the manager truly did everything they could to give me what I wanted in a car with the extra's I wanted as well as the price and terms that I asked for.

Gregory

Oct 4, 2013

Internet Salesman Mike was no pressure, very helpful and patient. He helped us through all phases of the sale getting us the lowest price possible with all the rebates we qualified for without having to ask. This was the easiest car purchases ever.

Katie

Oct 2, 2013

Rashid was great! Very helpful and understood what I needed in a car and my budget. Jeff was a huge help and awesome. They were the perfect team!

Sabas

Sep 28, 2013

The sales experience was pleasant. Fausto and Perry were very patient with us and allowed us to test drive several models. They are very familiar with each model's specifications and what each vehicle line had to offer and how each would meet our needs. They were both very familiar with the technologies available and shared some very practical information.

Teresa

Sep 27, 2013

Corresponding online with Mike was great. He immediately wrote me with what I needed in terms if a solid quote . This brought me in to meet him and about 1 1/2 hours later I drove away in my new Soul!! I am a savvy experienced car buyer and change cars every two years so I really appreciate the level of service from Mike and the team!Best regardsTeresa Dowlen

Martin

Jul 2, 2013

I would recommend my family and friends to this dealership

Sandra

May 27, 2013

Purchased a 2012 Kia Optima on May 4, 2013. I was looking for a used Kia Optima and had been looking for a couple of months. My son found some online at Kia of Irvine in our price range. I drove over to meet with Sales Consultant, Mike Rogers who showed me a number of used Optimas and Mike didn't hesitate to open up all of them for me to see the interior. We chose one for a test drive. Mike was knowledgeable about Kias and gave me an even better understanding of the Optimas' performance. There was some negotiation and we agreed on a price. The experience was a positive one, hassle free and all done in a reasonable amount of time. Great customer service!! Thank you Mike for being patient with all my questions and for all the information about the Optima! Jordan was very helpful on a previous visit showing me a number of cars and having them ready to test drive. Justin McMillan provided all the information I needed to make the document signing straightforward and timely. His experience and attention to detail made all the paperwork thorough and clear. I also appreciate the great service by Used car manager, Kevin Jones for providing a courtesy car waiting for me as they did some final detail work. The detailing, which Shannon did, made the Optima like new. I would recommend Kia of Irvine where they take the extra time to give great customer service, and that's what sells!

Hamid

Apr 13, 2013

I contacted Al ( Internet Sales Manager ) for a Coupe Altima they had for sale. It was a good deal but I wanted a better deal since I had to drive from San Diego to Irvine. He was nice enough to save me some money and also fill up the tank of a car that I bought. The whole process was fast and easy. I really recommend this dealership.

by Mariella Robles

Mar 9, 2013

I was happy to purchase a 2014 Sorento,from the start I was dealt with honesty, and was happy to have my needs met~ stayed in my price range, and a got a great deal. Al Parmach was great,helped me find exactly what I NEEDED, listened to me, and helped me make the best purchase for my family, every step was simple and easy. Justin McMillan was so helpful in sealing our financing. Thankfull for great service.

Bobby D

Jan 25, 2013

I was contacted by a sales person almost right away after sending an email of what I was looking for, and within a few days we had worked everything out perfectly for me. I love my Kia Forte Koup and they worked a very good deal for me to get it.

PARAGONLIE

Aug 20, 2010

I PURCHASED A 2004 RANGE ROVER ON 10JUL2010. I CALLED AND INQUIRED AS I LIVED 250 MILES AWAY. THE OWNERS "ASSISTANT" LEO SAID THE CAR WAS IN GREAT SHAPE, GREAT PAINT, AND EXCELLENT SHAPE ALL AROUND. SO I TOOK THE PLUNGE AND MADE THE TRIP. I GET TO THE DEALERSHIP AND AM IMMEDIATELY GREETED BY ONE OF THE OWNERS MIKE. AFTER A BRIEF COVVERSATION I TOOK A LOOK AT THE CAR AS THEY WERE DOING MAINTENANCE ON IT. OVER THE PHONE LEO STATED THAT THEIR WAS A NICE SOUND SYSTEM IN THE CAR. WHAT HE DIDN'T MENTION (MY STEREO INSTALLER DISCOVERED) THAT IT WAS ALL HACKED UP AS LEO WAS CUTTING OUT THE ENTIRE SYSTEM WITH A RAZOR BLADE. LONG STORY SHORT THAT IS MY PROBLEM... But I bought this vehicle on 7/10/2010, my bank hasnt received papers 8/20/2010. I have called and repeatedly spoke with Peter from titling (4 Xs), Mike (owner 5-6 Xs), the pay clerks (3xs) and a half dozen others since. My lawyer has called and spoke numerous times with Peter, and various others. I also was promised the center caps for the rims (on paper) and NO as you could expect they didnt deliver. This company has very shady practices, (they have a poor rating on the BBB website); they are rude on the phone, sweet in person but bitter and incompetent liars when the deal is done. They will say ANYTHING to get a deal. It is a shame because they have a very nice facility, great cars but an amazing line of BS. I am still waiting on my papers to go through from their titling department.

toddz1217

Dec 24, 2009

Totally undervalued my trade and then was very rude to me on the phone. I would not do buisness with this company. I sent a request in via an email and every car that was listed on there website was already sold seems like a rip off if you ask me, hey yea we don't have that car let me sell you this piece of crap.