Used Cars for Sale at Kia of Lansing in Lansing, MI

Nicole

Nov 13, 2016

Ron Dodd was fantastic. He listened to my needs and did everything he could to find me the perfect car. I'm so glad I came to you and not somewhere else. You have gained a customer for life!

Jody

Nov 8, 2016

The service people are very nice and helpful. My experience is always great when I come have anything done. Thank you.

Dianna

Nov 7, 2016

It was timely service and my salesperson remembered me. I was in and out within an hour and the service was great.

Sarah

Nov 7, 2016

Was pleased that Kody was quick to get back with me about my credit options even though I went in on a saturday

Shannon

Nov 6, 2016

The job was quickly done...I was checked on and given an ETC.....clean waiting area...friendly staff...I always enjoy my time waiting there

Jennifer

Nov 2, 2016

Very friendly and courteous staff. Repair work completed quickly. It is always a pleasant experience taking my car in for maintenance.

Stacy

Nov 2, 2016

The building is clean and inviting. All of the staff that I worked with were very helpful and nice to work with.

Sean

Oct 29, 2016

They took care of my vehicle and had great recommendations for future repairs. Very respectful. Would highly recommend for the future.

Andrea

Oct 28, 2016

Our salesman was amazing. Everything was super quick and easy. We were helped by friendly staff and we were able to get exactly what we were looking for. We were also super happy to drive away with our car that day.

Donald

Oct 28, 2016

WORK WAS PERFORMED IN TIMELY MANNER (QUICKER THAN ESTIMATED) VERY FRIENDLY SERVICE TECH AND SALES PEOPLE. NICE CLEAN WAITING AREA.

Scott

Oct 24, 2016

Our salesmen Jeff Darden got us the best deal on our new Kia Optima. He worked hard to save us money in our family budget!!!!

Tammy

Oct 23, 2016

Kody was awesome. He kept it real, didn't hide anything. He was well-informed about the vehicles we were interested in.

April

Oct 22, 2016

I really liked the Customer service and customer support. You all got things done in a timely matter as well, considering I had to get back to work.

Carolina

Oct 22, 2016

It's was professional, efficient and friendly. My car sales representative answer all my questions. He also gave me some time so I could make the right decision. Thank you Neil for all your help!!

Jamie

Oct 19, 2016

Your service people are outstanding! The young man Mitch was knowledgeable, friendly and treated me as if he had my best interest with the service he recommended and provided.

Jamie

Oct 18, 2016

Always friendly and fast. I really appreciate that they provide a ride to work while they work on your vehicle

acuttle

Oct 17, 2016

I went into Kia of Lansing just hoping for a car that was in better shape than what I was driving, and I left with something even better! Staci helped get me in to a 2015 Rio, which had a lot of extra amenities that I hadn't even thought about wanting (but that I'm glad I got!). Staci was extremely friendly and helpful throughout the entire process!

Sportsnut32903

Oct 14, 2016

Me and my wife came into Kia back in August not knowing what to expect but Ryan Joy made our experience tremendous helped us every bit of the way on purchasing a used vehicle from here on out i will never go to any othe dealership except for Kia of lansing EVER!!!

Staci

Oct 13, 2016

Great people, great service, great coffee. It was fast and easy. I never feel like they are going to sell me something I don't need and the multipoint inspection helps me keep up on the maintenance for my vehicle.

Deborah

Oct 12, 2016

Most of them were friendly and quick. They always take care of me. It is easy to schedule an appointment.

Denise

Oct 12, 2016

I was not left waiting. Employees are friendly. Through past experience, the service department is also excellent and extremely clean!!

jamills

Oct 12, 2016

I went to the Kia Dealer in Lansing because it was the closest one, with the intent of only looking, not dreaming that the application would even be approved. Much to my surprise, Staci came back to her desk with "I have great news - you've been approved !! I was able to leave our old car there as a trade-in and drove away that same day in a brand new 2016 Kia Soul!!! Thank you Staci

Darlene

Oct 11, 2016

The guys are always super and I don't feel like I am being taken advantage of because I am a car illiterate old woman.

Eric

Oct 9, 2016

Knowledgeable Friendly Staff Helpful Courteous Great Job Wonderful Fantastic Made the process so easy Will definitely recommend in the future

Linda

Oct 9, 2016

This is the 2nd time I have worked with Kody. He is very knowledgeable, friendly and easy to work with, not pushy like some sales people can be. My experience with him and Skip brought me back for my 2nd Sorento...of course the vehicle is excellent too. Also Kody was training Lauren. He seemed to be doing a great job with her training while balancing a number of customers. She took me on my test drive and was able to share a number of things about the new 2017 Sorento.

Michael

Oct 7, 2016

everything!!!! all involved were friendly, and very helpful. I was impressed by everyone and the process of getting my first brand new car.

Barbara

Oct 3, 2016

Love the people that work there, they will do anything to keep you happy! Even though it took an hour more than what they told me - I received a discount to make up for my inconvenience.

Megan

Oct 2, 2016

Friendly and knowledgeable staff. This was my third lease with Kia. They keep improving the technology in their vehicles which makes every three years a fun new adventure with the options available to me.

Happybuyer

Oct 2, 2016

Kody is knowledgeable and works hard to find to meet your needs. I'm in my third lease with him and look forward to my fourth!

Tasha23

Oct 2, 2016

Mr. Ron Dodd went above and beyond to help get me in a good reliable car. His friendly, helpful and hard work should not go unnoticed. He was honest and made sure he got me the car to fit my needs. Amazing service all around.

Tasha

Oct 1, 2016

Ron Dodd went above and beyond to help get me a nice reliable car. He spent hours of his time making sure everything was perfect for me.

Kimberly

Sep 30, 2016

Naturally, I was pretty frustrated that the passenger side window of my year old optima broke during this year's rainiest week so far. That frustration went away once I called and spoke with what seemed like the nicest person ever. When I dropped off my car I was greeted by that same nice individual (Jeremy maybe?). He was so pleasant. When I picked up my car later that day not only was the window fixed, but he had the guys wash the outside, wipe down my windows, and vacuum the inside. Each time I spoke with him on the phone or in person he was just genuinely nice. It was unexpected and was just such a relief. If he treats everyone with that much respect and care, then I hope you know how valuable of an asset you have on your team.

Susan

Sep 29, 2016

I was able to drop my car off the night before and it was done by the time I got out of work the next day. They also fixed a recall item that I didn't even know about.

Amy

Sep 28, 2016

Appt. time lasted exact time as Jeremy said it would. He has always been very friendly and takes very good care of me and my car.

Bella

Sep 27, 2016

It was a routine oil change. Everything was fine. The facilities were clean, and the lounge was comfortable.The service tech. was polite and clean.

Brooke

Sep 27, 2016

Ron Dodd went out of his way to get me the best deal he could! Wonderful sales rep and great guy! I'll be sending business his way.

Jamie

Sep 27, 2016

The people are great and treat you like a person not a number. I have been buying from them for like 9 years now and getting my oil changes done too.

John

Sep 27, 2016

Courteous service, thorough examination and care of vehicle, good price, I have confidence in safely operating my vehicle with the level of service I receive

Lorrie

Sep 27, 2016

Neil Miller went above and beyond to get me into my new Kia Forte. I love it!

Sara

Sep 26, 2016

I found everyone very helpful and answered my questions no matter what they were. David my sales person made the process very easy. This was the first time in a long time that I enjoyed buying a car.

Brian L Craft

Sep 26, 2016

After buying two used cars from KIA of Lansing, my wife and I returned this weekend to lease a 2016 KIA Soul for a great deal. Our salesman, Ryan Swenson was great. He made the whole process very easy and I recommend anyone to visit KIA of Lansing for a great deal.Brian CraftDebi Craft

Lisa

Sep 25, 2016

Whenever I come to kia they always treat me kind and the service is always reasonable. ,, the coffee is good and the British is clean

David

Sep 24, 2016

Good service, no problems, is staff didt excellent job and have no problem returning waiting time was okay not too bad spent my time looking at new cars

Renita

Sep 23, 2016

Always quick and friendly. The staff are courteous and keep me abreast of any additional service that needs to be completed. The facilities are average but I love the new coffee maker.

Lorraine

Sep 22, 2016

Neil, super guy, super helpful, tried everything he could to help me get a car, and I will never forget his kindness. Professional with kindness, very great quality.

Sharon

Sep 22, 2016

Everything. Everyone was helpful, answered any questions I had. Went over everything in detail, made sure that I understood everything. I had just been in an accident and their support and compassion went beyond what would be expected.

Sharon Grosz

Sep 22, 2016

Sales, service, accounting and management were all exceptional. All went above and beyond what you would hope to receive when buying a vehicle. I had just been in an accident and they were compassionate and patient. I appreciated that very much.

Carmen

Sep 21, 2016

I liked the Informative response to the inspection! I enjoy my visits there and they always finish the job in a timely manner!

Jacob

Sep 21, 2016

Devan reed and skip went above and beyond to get me into the vehicle that I wanted at the price that fit my budget.

Nicole

Sep 20, 2016

Kody was very friendly and down to earth. Got a great deal on a beautiful car. We were hesitant to go to Kia since we had been repeat customers of another dealership for years. We were also die hard GM owners, so the thought of buying anything different was hard. We fell in love with our Forte when we drove it and couldn't walk away from the amazing deal.

Michele

Sep 19, 2016

My sales person Ryan Swenson was very nice and did everything he could to get me the deal that would work for me. The general manager was also great too. Overall, a great dealership to work with.

TheDarsh

Sep 17, 2016

I was in an accident that totaled my old Kia back in August of 2015. I had purchased my vehicle from Kia of Lansing before and it was a great experience. Since I was on the market for a new car after the accident, I went right back to Kia of Lansing. I worked with a salesman named Ryan Swenson. He was very friendly and knowledgeable about the cars that I was interested in. I was looking for a specific color (like my old Kia Optima) but there was not anything available used. Ryan looked around but there wasn't anything similar at any of the other local dealerships. He finally found a very nice 2013 Optima SXL which I liked a lot once I saw it and test drove it. A couple of weeks later I realized that I never got a spare key. Before I could call Ryan, he called me and said that he had one for me. I got really busy and forgot about it for over a year. Then I went in for a faulty sensor on my transmission (which was covered under the fantastic 10 year 100,000 mile warranty) and it hit me. I never picked the key up! I went to the sales floor and caught Ryan at his desk. I figured he wouldn't remember me but he immediately remembered that he sold me the SXL and joked that I never came to pick up the key. All in all I have had nothing but good things to say about Kia of Lansing and Ryan.

Brian

Sep 16, 2016

Easy no fuss drop off and quick service, car is done on time. Service reps are not high pressure. Bring your KIA to this location.

Tracy

Sep 16, 2016

Kind and very personable staff. The staff is very helpful and facilities are clean. Service was fast and professional. I would recommend highly to a friend.

Scott

Sep 15, 2016

Quickly timely service with out the upsell pressure. I am always in and out in approximately the time they tell me it will take.

Lisa

Sep 14, 2016

Friendly staff. Always there to help. The courtesy shuttle is very timely and clean. The facility is always clean and the waiting area is nice.

Deborah

Sep 13, 2016

The service staff and the personal attention. I always enjoy coming to the Kia of Lansing dealership. The staff is alway courteous.

Gregory

Sep 13, 2016

Salesman was knowledgeable friendly and helpful neil Miller was extraordinary at getting us into the vehicle we wanted not just one they wanted to sell

Jacualine

Sep 13, 2016

Friendly, thorough. Everyone I had contact with was superb. Every time I go to have my car serviced or even air checked in my tires they are professional. And treat me like what ever I do is important to them.

Kim

Sep 13, 2016

Friendly. Thorough. Courtesy shuttle. Clean waiting room. Kia of Lansing staff are always courteous and professional. They take good care of my van.

Robert

Sep 11, 2016

Everyone was very courteous. We expecially appreciated the transportation to the mall and back by KIA drivers. This made a lengthy wait for recall repairs much nicer.

Kamiyia

Sep 10, 2016

Friendly staff, quick quality service and affordable. I always feel welcomed and at peace whenever I take my vehicle in. No pressure or stress.

Delia

Sep 9, 2016

Convenient and helpful. Let me know if I need to fix or replace things like air filters, wipers, rotate tires.

Elizabeth

Sep 9, 2016

Ryan was very friendly and helpful!!! Did everything to get the vehicle I wanted. Will definitely come back again! Thank you.

Lydia

Sep 9, 2016

My granddaughter was in the emergency room at the hospital. I told the young man about my situation and they service my car right away. Please don't change.....I love Kia.....I tell everyone about this location and how you guys help women and don't take advantage. God Bless you.

Tina

Sep 9, 2016

Staff are just wonderful and professional, they got me in and every one was just wonderful, very friendly, courteous and helpful

Cheryl Lane

Sep 9, 2016

Ryan Joy is an excellent salesman. He was very friendly and professional. I bought a 2017 Sportage and absolutely love it. I will definitely recommend this dealership to everyone.

John

Sep 8, 2016

Kody Slaght was very helpful and made the transaction quickly and efficiently. I would recommend Kia of Lansing to all of my friends

Scott

Sep 6, 2016

Always treated professionally; staff respects my appointment time escorts to the waiting area and follows up on waiting/returning. I took advantage of the shuttle service this time, and that was very helpful

Rachel Mills

Sep 2, 2016

Staci Alexander does a great job! She helped me get a 2012 Sorento, which is perfect for my family. She was very helpful. I would definitely recomend her.

Barbara

Sep 1, 2016

Very quick effort to detect a rather nebulous problem. There was no giving up until they discovered the likely cause.

Ericka

Aug 31, 2016

The service staff was very friendly and helpful. Picking up the vehicle was not a hassle, I was in and out in just a few minutes.

Brijett

Aug 30, 2016

Ryan helped me so much. He seriously was so generous and went above and beyond to get me into a car. Nobody else would've been able to do what he did and I just want y'all to know I am so appericative. It really really changed my whole week. thank you thank you thank you Ryan, you have no idea how much you really helped me.

Tracy

Aug 30, 2016

Very helpful to my needs and price range. Knowledge sales rep and very patient. U always enjoy my experience with KIA of Lansing.

Andrea Cherwinski

Aug 30, 2016

Very friendly service. Everyone greeted me with a smile. The service was fast it only took 35 minutes. They didn't charge me for things that didn't need to be done. My service plan called for a tire rotation at this inspection and an oil change. The only thing my car needed was the oil change so that was all they did and all I was charged for.

Jody

Aug 28, 2016

Low pressure, friendly salesperson, good deals, great selection, easy transaction, * - - - - - - - - - -

Pamela

Aug 28, 2016

Very accommodating and pleasant. The guys In the service dept. were very nice and seemed very eager to answer all my questions

Silvia

Aug 26, 2016

Excellent customer service. Friendly service department staff. Timely & efficient. The best place to go for car maintenance and repairs.

John

Aug 25, 2016

Great employees you have working on my Optima that I trust 100%. Thank you very much for a secure feeling that I would tell others about.

Kory

Aug 25, 2016

Mike Miller was very patient with us and went the extra mile to make sure our time spent at the dealership was pleasant. We will definitely come back and tell everyone we know how good our experience was.

Sunny

Aug 25, 2016

Kody made everything so easy! He answered all my questions and didn't make me feel pressured. The whole atmosphere was very friendly. Great experience!

Mycar

Aug 25, 2016

Very relaxed friendly and professional atmosphere. I left with a car that was affordable and of the highest quality. I would recommend Kia of Lansing above any other dealership .

Holly

Aug 24, 2016

Friendly and helpful employees! Very knowledgeable as well. Eager to please anyway they could! Courtesy driver Jim couldn't be more helpful and accommodating!

James

Aug 24, 2016

I have 3 cars in my Garage from this Dealer!...Very good deals!....BEST Service DEPT in Michigan!...Clean, comfortable showroom and waiting area

Michael

Aug 23, 2016

Kody and Skip were great to work with! They made the leasing process as smooth as could be. The car is beautiful - could not be happier!

M. Mapes

Aug 22, 2016

This was the most pleasant car buying experiences we've had! Very attentive and upfront. Went over everything in the car and helped set up the new technologies.

Debra

Aug 20, 2016

Jeremy, the service writer is very polite and respectful. The repairs were completed in one trip. The fellow who drives the morning courtesy van is super nice.

Babegurl4ereva

Aug 19, 2016

I came in with a car in mind and i got the car i wanted. My dealer was very nice and friendly and i love my new car!

Jstraz

Aug 18, 2016

I worked with Staci to purchase a 2012 sportage. She was truly fantastic to work with. She was straight to the point, up front and didn't try to sell me anything that I didn't need or want. I have already told several people how great my experience was and I will continue to do so. Thank you!

Joshua

Aug 17, 2016

Customer service by salesperson was fantastic! A place I would send my family and friends to shop.I will definitely refer business to Staci.

Edmund

Aug 16, 2016

Always addressed issues and gave me a vehicle to drive when repairs took more than a few hours. Followed up on recalls even when I did not know.

turbo,maria1965

Aug 13, 2016

My transmission went out on my 2010 Ford Taurus , a friend co-worker recommended me to KIA and highly praised Ryan Joy as her sales person . Ryan went above and beyond to assure approval for a loan for my new car . We need more employees like Ryan Joy thank you Ryan for all that you did for me . KIA of Lansing is exceptional!!!!

Joseph

Aug 12, 2016

EVERYTHING YOU COULD POSSIBLY DO RIGHT YOU DID EXCEPT THIS SURVEY TELLING ME I HAVE TO USE AT LEAST TWENTY WORDS .

Edward

Aug 11, 2016

The service tech took a test ride with me and diagnosed a vibration issue. This was resolved during scheduled service.Tech was up front with proving of services, and of recommended future needs.

Heather Confer

Aug 11, 2016

I went into Kia of Lansing worried as all get out thinking I'm not getting a car. Staci welcomed me with open arms. She was amazing and understanding. She helped me get a car 2015 Kia Rio. I will be for thankful for her and what she has done for me. So if you are in need of a car go to Staci. She is amazing and she will do everything she can to put you in a car.

Alyssa

Aug 9, 2016

Everyone in the dealership is friendly and made the process of buying a car easy instead of stressful. I have bought two cars from Ryan Joy, I would definitely recommend working with him.

Lys

Aug 9, 2016

Everyone in the dealership is friendly and made the process of buying a car easy instead of stressful. I have bought two cars from Ryan Joy, I would definitely recommend working with him.

Micah37

Aug 9, 2016

So they knew everything about the vehicles in the lot, even the none Kia vehicles. Mike was by far the best salesman I've worked with thus far. He went out of his way and got me a great deal. Willing to stay late if that means answer your questions. So thank you Mike. I really appreciate it.

Jennifer

Aug 8, 2016

My visit was for an oil change and tire rotation. The employees were friendly, honest, and thorough. They informed me I did not yet need a tire rotation, but recommended a filter change, which I had them do.

John

Aug 7, 2016

Liked everything except my husband asked the staff to please wash the car after the oil change. Let the car is overnite and asked them to call us when done. Picked up at 5:00pm and car was not washed. Husband disappointed.

llonsbery

Aug 7, 2016

We came to this dealership specifically because we had an older car and we were trying to get the most for our trade-in. We did not NEED a new car. They listened to what I wanted and didn't try to force me into a specific car. They showed me options for our budget and my trade-in. In the end we purchased a Optima and are loving it so far. We've only had it for a couple weeks. There were a few cosmetic flaws (one from the factory floor most likely) but the service department cleaned them up right away, and ordered a replacement part for the other at no charge.

Barbara

Aug 6, 2016

Friendly staff and great accommodations. I did not have an appointment for an oil change but they were able to take care of me.

Keith

Aug 6, 2016

Mike Miller worked with me all day to arrive at a mutually agreeable deal and he followed through. Mike worked right through lunch and until after closing to deliver the car on Friday night and was coming back the next morning. He is dedicated to customer service.

Todd

Aug 1, 2016

My salesman D. Dodd was excellent answered all my questions and was very attentive towards me while waiting for final papers even when he was working with another customer. The managers there also talked and interacted with me answering questions I had about getting a new key fob so I could have two. Great place very happy with the Van and the service from both the salesman and management.

kay

Jul 30, 2016

I have given this dealership a 5 start all because of the great service and customer care I received with staci's alexander...Everything from start to finish was honest and professional. ...I would highly recommend anyone to see staci's if your in the market for a new car...car sales in that manner has a long and wonderful future in store....GREAT JOB!

Ann

Jul 29, 2016

Ron was friendly, informative, honest....He helped me to make a decision between purchasing a new car, lease a car or a used car. Thank you

Jody

Jul 29, 2016

Friendly people, they get you in and out quickly they answer any questions you might have, you give great service I have nothing more to say Great!!!!!!!!

Michelle

Jul 29, 2016

Sales staff was great Jeff the salesman is the best this second car I bought from him he is great

Jeannice

Jul 26, 2016

This is the 2nd Kia Soul that we have purchased. We have worked with the same agent who has been excellent to work. From the first time we walked in to the dealership 3 years again, Jeff was there to help. We have referred our daughter to your dealership and she now owns a Kia Soul. My father-in-law now has one as well. When we purchase a new car for my husband in the next year or two, we plan on contacting Jeff again!

Robert

Jul 26, 2016

Guys are great! Fast and friendly every time :) I have been taking all my vehicles to the Lansing location, they do great work at a fair price.

Cheryl Miller

Jul 25, 2016

Never been to a Kia dealership. Talked to Skip Young told me to ask for Greg Miller is right hand man .Great service from Greg Miller and Ryan Joy. My first purchase of a brand new vehicle. So very HAPPY. Would definitely refer other people. Thank You Skip Young, Greg Miller and Ryan Joy.

sonshne

Jul 25, 2016

Ryan Joy was a pleasure to work with. He was very helpful with transitioning me into my new car. I didn't need to spend the whole day there to find out if I was approved or not. Ryan I would have given you 10 stars but they only had 6.

Cheryl

Jul 24, 2016

Every one was so nice. Greg Miller Ryan they did an excellent job. Place was very clean. Would definitely recommend to everyone. Absolutely Love my new vehicle.

Philip

Jul 24, 2016

My sales person, Neil Miller, does a great job. He is knowledgeable and most important is an honest and trustworthy guy.

Janet

Jul 23, 2016

They got me in right away, did my oil change and corrected the recalls. Your waiting area was very comfortable.

Julie

Jul 22, 2016

Fast, friendly service. The waiting area is clean and comfortable. I didn't have an appointment but got quick service anyway

Magda

Jul 22, 2016

They make you feel like you are a friend! They do everything too find you what you are looking for. Truly was a blessing! Best experience ever!! God bless the owner and manager and out salesman Mike!!

Ronald

Jul 21, 2016

I felt I and my wife rec'd respectful treatment, were met by owner, Sales Manager, and Salesman. I also felt that they understood my desires/needs and worked with me to meet them. While the whole process did take a good deal of time, I never felt pressured by staff to make a quick and final decision.

Steven

Jul 21, 2016

Staci alexander took the time with me and was very nice and understanding of the situation. If it wasnt for her we wouldnt of gotten a great deal on our new 2016 kia soul. Thank you so much

Zachary

Jul 20, 2016

GREAT CUSTOMER SERVICE, GREAT EMPLOYEES, GREAT COFFEE MACHINE, HOT SERVICE LADY SECRETARYS, GREAT BROCHURES, GREAT COMFORTABLE CHAIRS, GREAT TELEVISION, GREAT ATMOSPHERE!

Delphine

Jul 19, 2016

THE FRIENDLNESS, THE PROFESSIONLISM, THE KNOWLEDGE, AND MOST OF ALL THEY ALWAYS KNOW WHO I AM WHEN I PULL UP AND EVEN KNOW MY VOICE WHEN I CALL. I WILL NEVER BUY ANOTHER CAR ANYWHERE ELSE BUT AT KIA

Lori

Jul 16, 2016

Always friendly, quick service. Kia of Lansing is always considerate of me, my time and my work schedule. Jeremy and Brandon are the best!

RyanF

Jul 13, 2016

Simply put...I would never buy another Kia due to the fact the service department is worthless. I am actually contemplating selling my 2012 simply because of this fact. Latest issue I have been dealing with them for over 2 months and I still cannot get an answer from them of when my car will be fixed....I cant even get them to call me back! Every time I call they tell me it will be a few more days and we will call you. They never call! I own a Chevy as well and every time I get service done I get a questionnaire from corporate regarding my satisfaction....if only Kia would do this!!!!

David

Jul 11, 2016

I like the fact that I can pull in to the department and my needs are easily taken care of with no hassle or drama

Karen

Jul 11, 2016

Friendly service from the time you drive into the dealership to the time you leave. Comfortable and clean waiting area.

Keith

Jul 10, 2016

Very comfortable waiting area. Time flew by! Very knowledgable service folks. In and out in no time. Will always get our service done at our KIA dealership !

Roberta

Jul 8, 2016

Prompt and always very courteous. Pricing is fair and they are always willing to work with you on your time schedule.

Edward A Perez-Conde

Jul 8, 2016

Excellent service. Mr. Miller went the extra mile for us he showed me several cars. Outstanding knowledge of his car inventory and finance options. Very happy with my decision. Thank you.

Edward

Jul 7, 2016

Mr. Miller went all the way to help us with our decision. Excellent customer service. Excellent price. I think that was one of the best experience with a dealer.

Gregory

Jul 6, 2016

Dropped off and ready before ahead of time. Received phone call that vehicle was ready to be picked up. Check out process simple.

Mark

Jul 6, 2016

Very friendly and helpul customer service; very receptive to my needs; not pushy; very informative; relaxing atmosphere; personable staff; a smooth, painless, hassle free purchasing experience. Would definitely recommend to friends and family.

Thewills

Jul 2, 2016

I will begin by staring that I hate, loathe and despise car shopping. Kia of Lansing actually made the entire process enjoyable! I particularly appreciated their low to no pressure sales approach. Another pleasant aspect of the visit was that I was not condescended to. Being a woman, that's very important. Our salesman, Ryan S. Was simply the best!!

C, Call

Jun 30, 2016

Staci Alexander , Is a awesome sales person . Not only did she make my car buying quick and easy . She went out of her way to show me each vehicle I was interested in . And explain each question I asked . Even helping me measure the height of the passenger seat so my 85 year old mother could get in and out of the vehicle with ease . Would I buy another car from KIA . Yes I would . And I would use there best sales person . Staci Alexander .

jtadd

Jun 30, 2016

I went to the KIA dealership after buying my used KIA from a non KIA dealer. I went because the dealership I bought the car acted like I was a burden after they had taken my money. I went to the KIA dealership because I needed a spare key and a key fob programmed. I was acknowledged first by the service manager and from there my experience with every person I dealt with was outstanding. I ended up getting my oil changed, and any service needs I will go back. I observed them dealing with other customers who were apparently were repeat customers because they treated them like family. I would recommend this dealership to anyone and Jeremy the Service manager exceeded my customers expectations, he was outstanding, professional, knowledgeable and friendly.

Amy

Jun 29, 2016

Jeremy explained work that needed to be done and worked with me to find the first available appt. He has always been very professional and I respect that.

Frank

Jun 28, 2016

Brandon and Keith replaced my battery and performed all of the necessary 100K maintenance in record time. Every interaction with Kia of Lansing has been smooth. Very happy!

Jasun

Jun 28, 2016

Great service, honest up front pricing and quick in and out with the appraisal of my trade in and delivery of my new Kia Forte 5. Thanks to Ryan Swenson for the awsome job!

Joyce

Jun 28, 2016

Thank you Jeremy. Efficient & professional!! Your service team is great! Thanks for getting me taken care of in a timely fashion!

Debbie

Jun 26, 2016

I was able to have the service performed while I wait on a Saturday. I appreciate not having to take time off of work to get car maintenance performed.

sarasews

Jun 26, 2016

Every employee seem very happy at this dealership. I've not seen that before. Kody Slaght has a winning personality that gives the buyer confidence.

Martin

Jun 25, 2016

Sale rep listened to our questions and answered them fully.Very kind, patient and personable. Negotiations went quickly and worked well for us. After-purchase, help learning audio settings (etc.) was excellent and continues to be available.

Deborah

Jun 24, 2016

Jeff the salesman was very nice he let me tell him what I would like in a vehicle and then he let my try out 2 of them. He told me exactly what I would pay if I leased or if I bought the car. There was no pressure.

MARIA JOHNSON

Jun 24, 2016

I do believe that I got the best salesman in the building I came very early in the morning and he was out in the parking lot waiting for customers which I find to be a sign of a very good salesman. Everything he told me he followed through on and I greatly appreciate that and I will send friends and family there to purchase other cars and I'll make sure that their salesman is Ron Dodd

Pamela

Jun 23, 2016

service remembering my name automatically, fast and conveniently get me in for an oil change and all I was going to do was set up an appointment but this worked out great. Upon leaving service walked me thru on everything as to what needs to have repairs soon. They exceeded my wishes today, I was in the area and they got me in.

Micah

Jun 22, 2016

I usually work with Mondo when looking at options for vehicles, and Ron was a great sales person in his absence. I have never felt so welcomed and accommodated by a dealership like I have since being a Kia of Lansing customer! They made the magic happen and I am so very thankful for everything each individual did to make getting my new vehicle a delight.

Thomas

Jun 20, 2016

Very helpful salesman. Good selection of cars. Attractive facility. Thorough test drive. The salesman gave useful information and was easy to talk to, but not pushy.

Quake11

Jun 20, 2016

I worked with Ryan Joy and he lived up to his name. He was super nice, knowledgeable, helpful and worked with me to get the lease I wanted and the trade in amount I needed. I would buy more cars here and send friends!

Allyson

Jun 19, 2016

Mike was so patient and willing to answer questions I had (for four hours!). He didn't make me feel rushed or pressured at all, and I ended up leaving with a car I absolutely love! Thanks Mike!

Christina

Jun 19, 2016

I liked the service I received, the acknowledgement they gave my husband and I, very respectable, very clean. I was offered something to drink while I was waiting my turn. Best all around service a woman could ask for. Plus a full gas tank. I liked everything about Kia.

Cbryant30

Jun 19, 2016

Great all around service. Would recommend Kia to everyone. Ryan is a great sales consultant and helped myself and my family find the perfect vehicle for us. Ken and Lisa are the best! The whole Kia team has provided me with the best experience with buying a car.

Sara

Jun 18, 2016

Had my oil change and my seat was stuck in folded position . Took care of both quickly. Left with a smile on my face.

Toni

Jun 9, 2016

Friendly and honest. Mando was salesman, he worked very hard to get me a good loan and vehicle! He was there past closing. He even helped me transfer all my items from my old car to the new one. He was not in a hurry. He made sure I knew I could call him for any reason, even to call him and he would schedule my oil changes or any service for me. Awesome!

2012 Kia Soyl

Jun 9, 2016

Mando was my salesman. He was awesome! He listened to me, was not pushy, and worked very hard to get me a good loan and vehicle. Mando stayed after hours, helped me transfer all my items from the old car to the new one. He made sure I knew I could call him for anything, even to have him schedule oil changes or service for me. I never felt rushed. Due to circumstances at that time, I didn't think I could get rid of what I was driving. Great salesman, great experience! My car only had 19 thousand miles, when I got it.

Christine

Jun 8, 2016

Friendly employes great customer service They get your car in and out as soon as possible. The dealership is always clean.

Joseph

Jun 5, 2016

Very attentive, honest and friendly. Not certain exactly what the survey might be looking for more than my initial comments, but all good. Thank you.

Bubby

Jun 4, 2016

Mando was great and helped me put my 2005 Kia Sedona to rest! Now I am driving a great vehicle with lots of room.Thank you for a great experience.

Lyndsay

Jun 2, 2016

Everyone at the dealership always smiles and says hi. If you're looking for a place to get your vehicle serviced I would highly recommend giving them a try.

Kelly

Jun 1, 2016

Prompt and friendly service as always. Keep up the good work Kia of Lansing!Thanks again for a job well done!

Sam

Jun 1, 2016

Mike Miller was very helpful and honest with us. Everything was transparent and easy to understand. This is our 2nd KIA and we will come back when we are ready for our next car

Terry

Jun 1, 2016

nice show room, friendly service. They did a good job and are very creative at finding different ways to get the job done

John

May 30, 2016

Very easy to find a vehicle that worked for me. Kody was excellent and we closed the deal in an hour.

Michael

May 28, 2016

great experience, Matt the saleman did a great job getting the car wanted. I know the dealership will take care of all my needs.

Chris

May 27, 2016

Ron and Greg were very friendly and helpful. Great selection of vehicles to test drive and they were happy to find the perfect car for us.

Kerry

May 27, 2016

Mando Ortiz was quick, friendly, and efficient. This is the 3rd Kia leased through him. I wouldn't go anywhere else!!!Thank you!!!

Angela

May 25, 2016

The shuttle service to and from work while my car was being serviced is greatly appreciated. It really eased the stresses of an extremely busy schedule- I love convenience/no hassle. The driver was very friendly, as are the guys in service station.

BlueSteel123

May 24, 2016

Went in as a first time buyer looking for a used car. Treated very respectfully and they helped me get into a excellent car, even though my credit wasn't the best. My Kia Forte rides amazing and they got me to exactly the payment goal I was hoping. Thank you Kia of Lansing for such a wonderful car buying experience.

Mlis2008

May 22, 2016

I stopped in last week to take a look at a Kia Optima. I was greeted by Mike and spent some time with him learning about the car. He took me on a test drive and explained the features. I wound up buying a 2016 Optima EX from Mike and was on my way in less than 2 hours. I got a great deal and even got $3,000 for my 2004Impala with over 120,000 miles on it. Great dealership and very friendly staff.

Meaghan

May 21, 2016

Ryan Joy was excellent! Very friendly, patient and worked hard to accommodate me. I am so happy with my service!!!!

James

May 17, 2016

I've bought four cars from Skip Young and I enjoy his service and sales staff. Not high pressure, willing to go the extra mile to find a solution. Had situation with my wife I was budget minded and she wanted certain features. Cody found a solution that pleased us both.

Kathryn

May 17, 2016

Our agent was awesome! I have no complaints about the buying process.Was very happy with the knowledge of the staff and friendliness of everyone involved.

James

May 16, 2016

I liked the fact that the sales people were very attentive, knowledgeable and friendly. It was easy to do business with Kia of Lansing. I also feel comfortable going forward and feel they will do a great job servicing the car we bought.

Dory

May 13, 2016

Mike was very friendly and very helpful. There was no pressure in when it came to finding a car. Mike worked very hard in making sure I left happy.

Linda

May 13, 2016

I was met at the door with friendliness,they were helpful with my questions , the waiting area is comfortable ,clean with coffee and the process was completed in no time

Jeffery

May 11, 2016

Friendliness, reasonable wait time, a little bit expensive, good explanation of work that needed to be done, nice comfortable waiting area

Robert

May 11, 2016

Salesman very helpful in getting a price I could afford. Was very clear and upfront. Helped a lot with novice buyer.

Tina

May 11, 2016

This is the second car that I have purchase from you all and I have had an excellent experience both times and I and my family willContinue to buy Kia!!

Hildegard

May 9, 2016

My salesman, Neil Miller, was very knowledgeable and low pressure. I told him what I was looking for and he provided the perfect car.

Timothy

May 9, 2016

We had shopped for a used car all day, and Mando Orta was our salesman at Kia. He was EXCELLENT helping make my first car ever purchase. He explained everything to me and our entire family will now buy at Kia. GREAT EXPERIENCE at Kia!

Paul

May 3, 2016

Staff is very good to work with. They go the extra mile to ensure that your experience is a great one.

Kristine

May 2, 2016

I appreciated the low pressure sales staff, while everyone was friendly and helpful. Staff welcomed questions; and financing was a breeze.

Sung

May 2, 2016

very friendly & excellent customer relationship, care, and worthy to check out with them!!! Especially Kody and Skip are doing a great job for all customers who become a friend of them!!!

Beverly

May 1, 2016

Jeff was very attentive and helpful, before, during and after the purchase of my car. He answered all my questions by phone prior to the day I came in and turned in my lease car and purchased my new one.

Joseph

May 1, 2016

Kody was a great person to work with. Gives you a straight and honest answer. He looks out for what he thinks is best for you and your family

Brenda

Apr 30, 2016

I hate car shopping and KIA was a one stop shop. I test drove a used KIA Soul; picked up my trade in from our mechanic; back to the dealership; and drove home with a Brand New KIA Soul. The whole process took less than three hours including picking up the trade in across town and taking time for an early dinner. I also, loved that there is a young man that sat in my new vehicle for over a half hour to show me all the bells and whistles and how all the hands free options work and he even set up my phone. That's really important for the technically challenged and a great service to provide.

Melisa

Apr 30, 2016

I am sadly not a very patient person.......and our salesman did a great job:) We were in and out within 3 hours

Sue

Apr 27, 2016

friendly, knowledgeable, just a great back room!!! always upbeat, remembers me! the serves it fast, and I had my own driver home, and a return if I wanted it, never heard of such a thing!

Marsha

Apr 25, 2016

Neil went out of his way to help me with my situation. He was polite and worked hard for me.

Eric

Apr 24, 2016

Friendly and caring service. Associates quickly greated us at the door, and kept us informed of the progress. Highly knowledgeable staff.

Robert

Apr 21, 2016

They went above and beyond in the financing department to get us the best interest rate. Everyone was very friendly and willing to help.

Charlene

Apr 16, 2016

Great Customer Service, Efficient, Very Knowledgeable Salesperson, and he went the extra mile for me.It was the BEST EXPERIENCE OF MY LIFE!!!

Kerry

Apr 16, 2016

I was referred to Kody by a friend and he was awesome and made the experience easy. The rest of the staff was very approachable and friendly also.

Dennis

Apr 14, 2016

Our experience is always too rate when we visit your dealership. We recommend you to everyone. We sent a Friend there in the last month and they bought a Kia Sadona and love it. It was the Martin family from Mackinaw City. You make us feel like family!

Kamiyia

Apr 6, 2016

Friendly and fast service. Greeted by name each time I make a trip to the dealership without having my info looked up. Great family atmosphere.

Kennith

Apr 4, 2016

waited on right away. In and out with a solution very friendly Car ready when promised would recommend this place to all of my friends and family

Cathy

Apr 3, 2016

Fast service, always greeted. Great service overall.I am always treated very well at Kia of Lansing. Very glad to be able to do business with this dealership

Ashley

Mar 31, 2016

Mando went above and beyond all my expectations as a customer! Outstanding professionalism and top notch customer service!!! I will definitely recommend him to anyone looking for a car, and I will be back to see him once my lease is up. Bravo Zulu!

Dennis

Mar 30, 2016

they found what I wanted delivered quick. The employees there are all so nice an friendly...and service is great, have had other Kia and was always satisfied with the service

Daniel

Mar 21, 2016

They were quick with doing what they had to with my car and were good with explaining what steps would be taken to fix the problem

Jeff

Mar 18, 2016

The staff in your service department were courteous, knowledgeable, and fully and clearly explained everything involved in the work to be done. I'll definitely be back. I also appreciated the prompt ride service provided.

Kimberly

Mar 18, 2016

I came to look at the cars. I didn't expect to leave with a brand new car. Neil and Nick were not the fast talking pushy agents I expected and I left there feeling like it mattered to them what I was going through. I felt like their goal was not to just get a car off the lot. It was the kind of experience I needed.

Julee

Mar 17, 2016

I like being able to schedule my appointment time online. The service representative is always friendly and explains to me the work that was done as well as keeping me updated on the progress if I have to wait for a period of time.

Ryan

Mar 17, 2016

They made the entire process easy. I leased a brand new Kia Soul, and the entire deal was done over phone. Being a first-time new car customer, any issues or questions I had were quickly addressed. I told them what I was looking for and they offered a few great options right away.

Laura

Mar 16, 2016

The mechanic didn't hurry when he was asking me about anything else the car needed besides the oil change I went in for.

baholmes

Mar 10, 2016

My daughter took in her 2007 Kia Sportage for an A/C Compressor replacement. A standard labor rate you're thinking right? The bill close to estimate right? WRONG! Just because it took their "technician" longer that the prescribed time to do the job, she got charged extra! What a surprise! $55.00 and some change extra! Charged over $90.00 for an oil change a few weeks ago. Really? Changed 2 air filters in addition to the oil change. As a side note, the Kia sun visors are crap!!! Have replaced the drivers side twice at $66.00 each! Never had to change an American car visor!Also, when she was in getting "estimate" and pre-paying for the compressor, her twin babies in tow, no one bothered to offer her any assistance. Never even offered her a place to sit down! Customer service? Yeah right!

Cheryl

Mar 1, 2016

Frederic states: went in for a routine oil change and the Service Dept. found two filters needing to be replaced as well. The filters were definitely dirty - thanks for calling it to my attention so they could get replaced!

Edward

Mar 1, 2016

We were promptly attended to by sales associate Staci. She walked us through the buying process step by step until the deal was completed. Afterward she was nice enough to go over some of the vehicle features so that I would be familiar with them right off the bat.

Glen

Mar 1, 2016

The guys in service know me by first name and they are always efficent and timely. First rate service fixed right the first time. Explained things well.

Kelly

Mar 1, 2016

Everything was quick and efficient. I found the car online, started financials before I got to the dealership so we didn't have to wait, test drove, signed papers and drove the car home. It was smooth and efficient and the salesman Mando was amazing.

David

Feb 26, 2016

I was impressed with the commitment that Neil made to getting me in my car and that assistance of the finance department in getting me financed even though I had less than stellar credit.

Jeffrey

Feb 24, 2016

The service at your dealership is always great. The employees are friendly, they know who you are and they take care of everything. There are no hassles.

Lisa

Feb 24, 2016

Stacy Alexander is extremely helpful, kind, and genuine. We appreciate all the help she gave us. Without her I'm not sure how we would have gotten exactly what we wanted, with a lower payment than expected.

Evelyn

Feb 12, 2016

I really enjoyed on how helpful and friendly everyone is there ! I also found it to be a pleasure to work with them and I will continue to back for all of my needs for my car ! Thank you !

Jomonet

Feb 2, 2016

Neil was GREAT! It was nice to have a salesman concerned about my needs and wants in my car instead of just throwing me into anything. Lisa was also great and very pleasant.

Mark

Feb 2, 2016

Kia of Lansing went out of their way to show great customer service. I was a Chevrolet Guy and never considered driving anything else. I did some research and found that Kia's get better ratings for similar GM vehicles, so I went to Kia of Lansing out of curiosity. I was greeted by a friendly, knowledgeable and professional salesman (Mando Orta). I also spoke with the Owner, Skip Young who was out on the floor working and greeting customers. This is how customer service should be done. Mando sent me out on the road twice to test drive two different vehicles. Told me to take as much time as I wanted. I was gone over an hour with each test drive. There was no hurry or pressure to make a decision. I actually left the dealership to think about my decision, and I wasn't chased down by a salesman. I can't say enough on how enjoyable my experience was. I was sold! I now love my 2014 Kia Optima. Thank you Kia of Lansing. My wife and I will be back in the fall when her Chevy lease is up.

Samuel

Feb 1, 2016

Always polite, good coffee in the waiting room. Always done when they say they'll be done. The oil changes are cheap and fast

Jill

Jan 30, 2016

Kody was very friendly and willing to working with me until we found the right car for the right deal

Norman

Jan 29, 2016

The friendly helpful people. positive attitudes. Very good buying experience. We were informed of services and introduced to people in all areas that we would be using in the future.

pick67

Jan 29, 2016

Class... all the way around. From the timely & friendly response to my online application to the purchase of my new love. It's been years since I've dealt with a dealership with as much class, integrity & quality vehicles. You can't go wrong here...highly recommend!

Carolynn

Jan 24, 2016

I was in need of a low mileage used car and on a limited budget. I had been comparing ads and prices for months. There are 4 dealerships in a row so I planned to put on my game face and check them out. I have never considered a KIA before but the lot has a sizeable inventory and reasonable prices. I was greeted by Neil (I appreciated the time given to look by myself before seeing a salesperson. Neil took the time to listen to my needs, budget, and my trade in expectations. With Neil's encouragement, I drove 3 different models. Once I drove the Soul,I was amazed at its comfort, ease of handling, and perks.The negotiations were not grueling or high pressure. So nice not to be stressed. I ended being able to buy a new Soul. And I did not have buyer's remorse the next day. Neil gave me a short tour of the facility and introduced me to staff in the service area. Great 1st impression. I was very pleased to have Dillon (the techy guy )sit patiently and explain all the options and equipment on my car. I really feel I could call any department and get the help I need. This was by far my best car buying experience.

Kara

Jan 22, 2016

Mando was awesome and listened to our wants and needs! The service provided by him was nothing but superior! My husband and I have both owned GM vehicles for the past ten years and come from GM families, and never ever have received amazing customer service like we did this week! Thanks for everything!

Robert

Jan 17, 2016

Easy entry to service area and knowledgeable service technicians great value of services and work completed within estimated time frame

Joyce

Jan 14, 2016

I was treated very nicely, got to try out several vehiicles, my inquiries were responded to promptly. You went out of your way to find the vehicle I wanted, and are retrofitting it to fit my needs. All awesome.

Donald

Jan 4, 2016

Neil did an excellent job during the new Kia sales process. Service continues to do an excellent job on my existing Kia.

Melissa

Jan 4, 2016

As a woman, I appreciate being treated as a valued customer. instead of a woman who doesn't know anything about cars, or one who needs to bring her husband in with her. (I've experienced that type of treatment at non-Kia dealerships). I appreciate the hassle-free transactions; I appreciate the "above and beyond" effort from EVERYONE at Kia of Lansing.

Dani

Jan 3, 2016

Neil went out of his way to locate the color I wanted for my sportage and took time to show us the workings of the suv.

Hilary

Jan 3, 2016

As always, everyone was friendly and professional. The service guy was good about explaining what my car needed and there was no pressure to do more than I could afford at the time.

Rose Ann

Jan 3, 2016

The service staff are friendly and professional. They take the time to answer any questions I may have about my vehicle. The technicians are knowledgeable and do a great job.

Carol

Dec 27, 2015

Your sales representative was outstanding even stayed late to finish the deal, including the service department with prepping the vehicle for delivery

Kimberly

Dec 27, 2015

We were greeted as we walked through the door and our salesman was paged right away. He then came right over and spoke with us, even with already having a customer.

Gina

Dec 23, 2015

Neil was very knowledgeable about the cars and very thorough. I appreciated this very much! He found the color I wanted at another dealer. He was great!

Dori

Dec 22, 2015

The salesman was down to earth and very easy to talk to and deal with. We didn't feel like he was pushy at all. It felt like his agenda was just to make us happy by providing what we asked for. It was a very pleasant experience and I really did not anticipate that at all. We have only been in dealerships a few times but have a general feeling that you can't trust who you are dealing with. We didn't feel that way at all at Kia and working with Neil Miller.

Sally

Nov 21, 2015

Was able to keep in touch with Jeremy in service department while my car was in shop. Also he agreed that I didn't need a new transmission just because 4th gear is hard to get to. Thanks Jeremy! Been skipping that for some time anyway with no problem for some time now. sjn

Patricia

Nov 16, 2015

The sales manager Greg and sales associate Jeff were really personable and they worked hard to get me what I wanted at the best possible price for my circumstances.

Glen

Nov 11, 2015

The guys in service write up area do an excellent job. Job done right first time and always answers my questions! Very professional!

Bianca

Nov 3, 2015

My salesman Ryan was awesome. Honest and genuine and he seemed to actually be interested in helping me. He listened to everything that I wanted and used the tools available to him to help make it happen. At the same time if certain things were out of my price range he politely let me know what my options were. I drove there from about an hour and a half away. It was entirely worth it. The Kia dealers near me cannot stack up to the service I received here.

David

Nov 3, 2015

Friendly while very informative on KIA auto.People in this dealership treat you as if you were their family. Wife enjoyed the selection process.The KIA auto line is great, bought a Sorrento last year, look forward to returning when next car is needed.

Vicki

Nov 2, 2015

you are the best worked hard on my daughters car and gave me the best price.I am always treated very well at the kia of lansing dealership

Laurin

Oct 30, 2015

Brandon looked up the history of service and called us, before just completing what would have been a very expensive, and unnecessary, maintenance procedure. This was HIGHLY impressive! Thanks, Brandon!! :)

Deborah

Oct 29, 2015

My Service Manager was very friendly and took the time to find my Sales Rep so I could talk about my lease.

Brenda

Oct 26, 2015

I liked how the salesman tried his hardest to get us a good deal. And he made us feel comfortable. Everyone was so nice and friendly.

Sean

Oct 23, 2015

I like the personal touch and that all the service managers know me by name, not jut by my vehicle!

Mary

Oct 22, 2015

The personalities' and friendliness of the entire staff. The attention to detail and most of all you vacuumed my car which it needed

Daniel

Oct 20, 2015

Service person was friendly and clearly communicated back to me the services to perform on the vehicle. No hassle attitude when bringing up warranty parts issues.

Kurt

Oct 20, 2015

The salesman was knowledgeable about the process of turning in a leased vehicle and had the information quickly. He gave us a good indication of the monthly payment and the sale went very quickly.

Matt

Oct 19, 2015

We were really listen to and by the time we left I felt like we had known Kody for a long time he felt like family.All our questions were answered,and I looked at the other employees and they all were helping one another and I didnt overhear any arguments and that was so pleasant to go to a place of business and see that in this day and age.

Linda

Oct 18, 2015

The people. Great friendly staff. Car was serviced and quicker than expected. I love Kia!!!! I continue to buy my cars and have them serviced at the dealership.

Carol

Oct 9, 2015

Kody Slaght was able to find us a car with all the bells and whistles we were looking for. We are loving it!!!

Rosemary

Oct 8, 2015

Ryan was great to work with. Understood what I needed and got the price to where I could afford the Sorento.

Onna

Oct 7, 2015

Neil was great to work with. He did an excellent job soothing nerves, making the time fly by, explaining the loads of features on our new vehicle, making sure we knew where to take our vehicle, how service works, etc.

Leslie

Oct 4, 2015

Very clean, even the service area is clean. The sales person was not pushy. Everyone is very polite and professional.

Deborah

Oct 2, 2015

Our experience was overwhelming! They have a great bunch of guys working there and they each did there job, above and beyond, to make us comfortable with our new vehicle purchase. It was awesome! I can't say enough about Ken, Kody and Greg. They made it happen for us!

Sandra

Oct 1, 2015

Professional people who are down to earth. Loved having my two stone chips taken care of while we were being serviced. Had a recall taken care of too! All in under 2 hours!

Chantal

Sep 27, 2015

The services I received were done in a quickly manner and the service team member who I dealt with was courteous and polite. I also appreciated being offered and told about the different options for maintaining my car.

Robert

Sep 23, 2015

Great people and good selection of vehicles. Thanks for your credit amnesty....already told several people about our great experience. And thank you Ryan Joy for all the help...

Martha

Sep 22, 2015

I've always had great service and they treat me like a friend and not just a customer. Their staff have always treated me with respect and go over any repairs in full detail with me.

Janice

Sep 21, 2015

Service provider Patrick Iacopello really did a great job. He provided sound information that wasn't based on fluff. He knew the vehicle that I had purchased and how it stacked up against the competition. He provided solid, technical information with a good sense of humor. He seemed well trained in the art of exceptional customer service.

Ann

Sep 20, 2015

Very quick to get an appointment and it was fixed in one trip. Such nice and pleasant people to deal with.

Stephanie

Sep 18, 2015

Jeff was fantastic! We thought it would take a lot longer to find a car that was a good fit for us. He was honest and incredibly helpful.

Selena

Sep 14, 2015

Everyone at Kia always has a smile and willing to make sure I am comfortable whenever I step I the doors! Great job! Jeremy Smith helped check me in and did an awesome job getting my car in and checked so I could get in my way!

Monica

Sep 1, 2015

I was having routine maintenance done on my Optima. I asked the gentlemen if they would wash and vacuum my car in addition to the oil change; they did it at NO ADDITIONAL CHARGE! I was honestly blown away. I was really impressed the chauffeur asked all his passengers if they needed rides back to the dealership once our vehicles were done being serviced. That by itself is a HUGE weight off a person's shoulders. Not having to worry about negotiating rides to and from the dealership is a wonderful feeling. My employer was also having his vehicle serviced that day, at another "BIG NAME" dealership and made comments about how he wasn't offered rides back and forth from work to the dealership. My honest response was, "well, maybe you should have bought a KIA"

Daniel

Aug 30, 2015

David was very friendly and tried his best to get us a good deal. We came back to look, didn't expect to go home with a car the same day. Thanks to David i found what i was looking for.

Dale

Aug 29, 2015

Mando was the sales consultant we drew when we dropped in on Thursday, and it was a great experience from the beginning. I have to feel like the person selling me a product is not trying to unload an unwanted item if I am going to proceed with a purchase this large, and it was pretty obvious to me that Mando believes in the product. He is both personable and knowledgeable, which meant he answered all the questions my wife and I had and was able to fit me with a Kia Soul that I believe I will enjoy. At no time did I feel I was being directed to any particular vehicle, or feature. Quite the opposite, actually, and I enjoyed that difference.

Constance

Aug 28, 2015

The ENTIRE staff is courteous and so friendly and I feel very confident they are being honest with me on everything.

Brett

Aug 27, 2015

The staff was very curtious and honest. Neil was absolutely amazing and the fact that you all wanted to make sure i liked the car and that it would run well and look good was a fantastic bonus. definitely will come for repairs and service.

George

Aug 25, 2015

Neil Miller spent a lot of time with us and let us test drive several cars before making our decision. He made us feel very welcome at your dealership. After our purchase, he spent time explaining how to use all the features of the car.

Dennis

Aug 12, 2015

We were attracted to Kia of Lansing some3 years ago by your superlative service department, led by Jeremy. The '016 Sorento is our 2nd car from your dealership. Salesman Ryan Swenson was superb in explaining and making the deal happen. David Johnson did a great job programming the electronics and helping us find and use them. Price and trade-in were both fair and attractive.

Lydia

Aug 10, 2015

Staff very attentive and all questions were answered in a quick and knowledgeable response. Armando Orta really knows his job, not pushy and felt comfortable. I would absolutely recommend anyone to go to Kia.

Robert

Aug 10, 2015

Friendly, prompt, professional attention to customer. Sales process and service department working hand in hand for pleasant result. Product performing excellent

Jesse

Aug 4, 2015

Answered all my questions, hassle free and found the vehicle I wanted even went as far as to bring it from another Kia dealer

Latonya

Aug 4, 2015

The accurate attention that each technician pays to the maintenance of my vehicle. The reminders of the service needed and honesty of the technicians.

Timothy

Aug 1, 2015

helped me find away to get a new car! I greatly recommend getting a car at KIA of Lansing the service is excellent!

Natalie

Jul 31, 2015

I arrived with apprehension....waiting for the high pressure sales pitch. Then Neil Miller came out to greet me and much of the apprehension dissipated. Neil was friendly, knowledgeable and above all he really listened to me. Neil gave me the time and space to consider my decision. Ultimately I chose the Kia Sportage and Neil did a fabulous job having all of the paperwork prepared (I was short on time as I had family visiting from out of state) so I was in and out in minimal time. I met Matt when I went into to sign all of the paperwork....he too was friendly organized and listened to me. Neil then gave me a tour of the entire Kia dealership where I met Brandon in the service center. Brandon too was friendly, knowledgeable and confident. Then came the time to drive my new Sportage off the lot...Neil took the time to show me how all the little buttons and knobs work. Overall, from start to finish, the Kia experience has been wonderful. Thank you for making what started as an apprehensive experience for me into a decision I do not regret and look forward to doing business in the future. Thank you everyone!!!

Linda

Jul 28, 2015

Personal attention, service dept folks talked to me about reparis needed and answered all my questions so I could understand them.

Pamela

Jul 22, 2015

Aaron Carter, our salesman, made the new car buying fun for us, never had that before. I use to work for GM.

Mari

Jul 21, 2015

Jeff Darden was **AWESOME** no high pressure, talked the deal thru so i could make a informed consumer decision, returned the next day and leased a great vehicle! He was so knowledgeable. I always do my homework and he was spot on with every question I posed. My time was cut short since I was called into work during the final signing and he arranged for me to come back another day and go over the UVO and all the whistles again. He wants to make sure I can make the most of my vehicle and all it offers. He is a great asset to your staff! i I have purchased many cars thru the years as Jeff can attest by my credit history. Never from KIA but we are already discussing that we will surely get another when the lease is up. Jeremy Smith in the Service Department was SO PERSONABLE. A co-worker RAVED about KIA of Lansing and I see why. You know will "see me in a KIA" Thank you!

Paulette

Jul 21, 2015

Ryan went above and beyond to get us within a payment we were comfortable with! No pressure, time to research what we needed. Thank you!

Sandra

Jul 11, 2015

Both the Sales manager and our salesman, Ryan, were very friendly, professional, and knowledgeable. They both went out of their way to make the experience a good one.

Jason

Jul 3, 2015

Mike miller answered all my questions. Made me feel welcome. I enjoyed the entire experience. I would have no problem recommending them to all of my friends.

Nancy

Jul 1, 2015

Everyone was friendly and helpful from beginning to end. Though purchasing a car is a stressful situation, my sales representative and the others at the dealer helped to make it less so.

Melissa

Jun 26, 2015

Our vehicle broke down on the side of the road and was towed to the dealership. It was after hours but a salesman was till inside and went above and behond and got us a car to drive home.

Rachel

Jun 26, 2015

Our sales rep Mike Miller was very friendly and understood our needs. He was professional and quick to follow up with everything.

Robert

Jun 25, 2015

I like ever think about my experience, the staff and services is very professional and friendly and a very warm atmosphere.

Cathy

Jun 20, 2015

Great service from Lansing Kia as always. They took care of me, found the nail in my tire and fixed the problem. I was not the even a half hour.

Brent

Jun 17, 2015

I liked the personal care I received when searching for a vehicle. I felt just as good buying my car from who I did as I did in the actual vehicle I picked out. That was very important to me when searching for a vehicle

Kelly

Jun 15, 2015

Staff is always very friendly and accommodating to needs. Explain any services needed in easy to understand terms and don't pressure you for "extras".

Doreen

Jun 12, 2015

Called service department, and they were able to get me same day service; when I got there I was in and out quickly for my oil change.

Carmen

Jun 9, 2015

I appreciate that the staff always recognizes me, and some even know me by name. I never feel pressured to make unnecessary repairs, as the manager communicates what repairs are most crucial and which can wait.

Diane

Jun 9, 2015

Staff was very polite, and considerate of my time. The work was done quickly and efficiently. Love having internet available in the waiting area so I could do some work.

Patrick

Jun 9, 2015

When I drive in for an unscheduled appointment, Jeremy knows who I am--even though I only come in 3-4 times a year. Service gets done and gets done well.

Todd

Jun 9, 2015

They seem like they genuinely care about the customers' needs and remember small-talk details about prior customer visits. The employees of the dealership will walk by and say hello with a smile. It's nice to see.

Vicki

Jun 9, 2015

every one is just so nice you seem like a bother to them.They explain every thing to you.Keep up the good work

Tristan

Jun 2, 2015

Matt provided us with excellent service and didn't try to push anything on us. He answered all of our questions and was very knowledgeable about Kia vehicles!

Phylis

May 22, 2015

You did everything possible to get me into a new car and still keep me in my price range. Even though my car is used it still is new to me and new smelling.

Valerie

May 19, 2015

Salesman was not too pushy when I first came in, but when I was interested in a specific car he did everything he could too get me that car,get me the price I wanted,the financing I needed, and showed me as much as he could about my car as he could in one session, and offered to help me with any future questions or problems. The finance manager was helpful and not pushy about extra coverages.

Darlene

May 18, 2015

Aaron, is an awesome sales person. he answered all of my questions, and he made me feel at home and that I could trust him when spending my money. for that I am thankful to have met him. Thank you Aaron.

Matthew

May 9, 2015

Jeff Darden was great. Very knowledgable and helpful, and what I really liked was his patience in allowing me to reach a decision to purchase. He never pressured me into trying to make the sale quicker, which is often the case at other establishments. Thanks Jeff!

Mitchell

May 1, 2015

Every person at the dealership was friendly, well dressed, helpful. If I stood still someone was there to see if I needed anything. Everything went as planned. Appointments on time, paperwork quick. Terrance, our sales person was a pleasure to deal with. Fair price on a very clean car. Bought the day we saw it.

Fatma

Apr 27, 2015

The staff was great! Everyone was very kind and helpful. They guided me to a car I now love! Thank You Kia Of Lansing!

Jean

Apr 25, 2015

Alex and Ken were both great. I live almost seven hours away and they did everything they could to expedite the process and get me back on the road. They were great!

Robin

Apr 22, 2015

Entire staff was very friendly, professional and accommodating. They made us feel like they were really concerned with our car buying experience .

Vicki Simmons

Apr 13, 2015

I have purchased 4 cars form Kia of Lansing.I have had the best service every time and when I walk into the dealership most say hi by my name.If you need a good sales man see Jeff Darden,very easy to work with and if you have any questions or concerns go straight to Skip Young and it will be taken care of.I have bought many cars in my life time but have never be treated so well as Kia sales team,service and Skip Young have treated me.You would not be sorry driving a Kia and you will feel right at home at Kia of Lansing

Sandra

Apr 11, 2015

I have a salesman Jeff Darden that is very easy to work with. I have leased 2 cars with him so far.

John

Apr 10, 2015

We walked into your dealership with about a 10 percent chance of buying a car as we were basically just looking and getting information. After meeting Dennis Johnston and telling him what we wanted to look at, he pulled up the vehicle and we took a test drive, liked the vehicle and with absolutely no pressure agreed on a price and an hour later drove out with our new car.

Nicole

Apr 9, 2015

The staff was polite, helpful, listened to what i wanted, didn't push me toward something that i didn't. I enjoyed the car buying experience and would recommend this dealorship.

dga

Apr 7, 2015

The Kia went in for the warranty recall for rusting on the front control arms. Lansing Kia sprayed the area and sent it on its way. Now the front control arm is rusted through, Lansing Kia says only the welds are covered, which is not what the Kia sites say. The car is unsafe to drive, the recall is "closed" because it was supposedly fixed. Going to Ann Arbor they at least have a good reputation.

Sharen

Apr 6, 2015

They listen to what the customer wants and try to make it happen. They also follow up with their customers . Their service department is very nice showing every curtesy

Luewella

Apr 3, 2015

Everyone is very personable. Not only concerned with our car needs but also cared if we were hungry, thirsty or comfortable. Awesome people at Kia of Lansing!!!

Jennifer

Apr 1, 2015

I was very pleased with the service from our salesman, Neil Miller. He was readily available for our many, many questions. He assisted my husband and I though every step of leasing a new car, as we were inexperienced with our first lease. I was also impressed by the service I received from other salesman in the Kia dealership. If for some reason Neil wasn't available, others were willing to jump right in to assist us with whatever we needed. We will likely return to Kia of Lansing for our next car. Keep up the good work!!

PPX

Mar 30, 2015

Took my car in for some body work and ended up sending it back for oil light issues a couple times. After spending $2,000 on trying to fix the issue, it still wasn't fixed. The last time I picked up my car I turned the key to check my lights and my oil light did not come on. I showed them the problem and they asked if I was sure that the light even existed. I told them I took it to the shop because it came on. They then checked another car and said that it did exist. I asked them why my issue was not fixed and they said that it was, because the light was not coming on anymore and that I did not need that warning light; by the time the light would have come on my engine would be blown already. I was unhappy and they said that they could take another look at it. Mind you, they already took 3 looks at the same problem and came back with three different solutions. Took it for a second opinion and come to find out the wire that controlled my oil light was unplugged. My car is still broken after 3 months. So, in summary:It cost me $2,000 for them just to unplug my warning light and said that it is my fault.The service men did not know what comes standard on cars, they probably don't even know as much as I do if they don't know the oil light exist. They made me pay a lot for dart board fixes.They blatantly lied to me because they thought I don't know anything about cars. (They showed me the spark plugs that they replaced and said that they cleaned them so they look new is an example. Why would you clean used spark plugs for???)Then they put the blame on me and said that they would be happy to take another look at my car, if I was willing to pay more to get it fixed there.The service man ended up getting loud with me because I said that I spent $2000 there and my car still is not fixed in front of another customer.Don't take your care here, they don't know what they are doing and/or they are just trying to get more money out of you.I like my Kia, but next time I need service I will take it to Kia of Battle Creek or Ann Arbor instead; 1 hour away from where I live.Keep reading below, I am not the only one that got their stuff unplugged.

April

Mar 27, 2015

Jeff was very friendly and informational. He made me feel very welcome and I am so glad with my Kia purchase.

Nette24

Mar 27, 2015

I went into this dealer looking for a kia optima and when I walked in was greeted my kody. He asked me how he could help me and he appeared surprised when I told him I was looking for a new car. We sat down and he instantly asked me personal questions about my financial situation etc which was a huge turnoff before I could even see a vehicle. He then asked for a credit app and after seeing that my credit was less then perfect asked for 3500 down or a cosigner. I was very turned off that he expected me to do any business with him if i hadn't even looked at a car. Why would i agree to a down payment etc if i dont even know if i like the car. He refused to show me a vehicle so i left...he didnt show any interest in doing business with me since i told him my financial situation. Definitely not wanting to see me in a kia like the commercial states. needless to say...i left and wound up buying a FORD from another dealer! !

TH

Mar 20, 2015

Listen folks, if you have a Kia, go to these guys. No, I'm not an employee or getting paid...LOL. We bought a used 2004 Kia Spectra from some guy, for our daughter 2 years ago as her first car on her biirthday. Great little car, anyway, at the time, we took it into Kia of Lansing so they could give it a once over. They took care of us then, and made recommendations on what it needed in the future. Hadn't been there since, because we didn't have issues with the car. Took it to them today for routine service work (trans fluid flush, etc) that we wanted the dealership to handle. When I drove into the service receiving area, they not only recognized me with a very friendly hello and thanks for coming in, but also asked me how our daughter is liking "her first car." Service work was done properly, quickly, and with the utmost professionalism. Check out was very courteous and informative as well. I actually sent my wife a text, while waiting, saying that they were all very polite. If we buy a used or new Kia in the future, we will be coming here. The reason I write this, is because I work an industry similar to this, and it makes a HUGE difference to customers when you are treated well.

Rebecca

Mar 19, 2015

They did the whole transaction quickly and hassle- free. They shopped around and got me a great rate and a better car than I came in for.

Lori

Mar 17, 2015

My experience was excellent. I was trading in a car that I had cherished for 289,000 miles. It was like getting rid of an old friend. Aaron Carter picked up on not only my great need of a new car but that I was parting with something I was fond of. He made the experience very easy. He hooked me up with a new Friend.

Sop

Mar 17, 2015

Wonderful customer service and fast reliable. I would go back again and again.

Renee

Mar 14, 2015

The sales person Mike Miller was awesome with his knowledge and presentation of the sportage. I was very impressed with how everyone worked together to get me were I needed to be at financially. You all made the transition of vehicles very easy. But that mike miller deserves a raise !!!!

Aaron

Mar 5, 2015

Kody and Greg made my buying experience very easy. I look forward to purchasing my next vehicle from Kia of Lansing.

James

Mar 5, 2015

Armando was awesome. He was very personable, knowledgeable, and fun to talk with. He worked to get me a great price on my new car. The facilities were nice and clean. Associates were all friendly and worked as a team. Armando even took me out to my new car after it was cleaned and fueled to show me how all the features worked. Very good customer service mentality.

Tara

Feb 27, 2015

I was involved in a traffic accident a few weeks ago resulting in the totaling of my car, and I had no collision coverage. After checking the website and seeing a few cars that I liked, I made an appointment with Staci Alexander to meet with Ken and Jeff Darden. The guys were great at helping me get financing through my own credit union and taking my smashed car in on trade. I am now the proud owner of a sweet new car and couldn't have had a better or easier buying experience! Thanks for everything!

Jennifer

Feb 25, 2015

Terrance Smith was amazing. He got me exactly the car I wanted. He listened to me and made buying a car actually enjoyable. Kia of Lansing is a fantastic dealership.

Susan

Feb 25, 2015

The staff was fantastic! Lisa was my first contact and spearheaded the process. She connected us with Neil and Greg and the made sure everything went smoothly. Unfortunately there was a small delay with a last minute remote start installation so my husband and I were given another vehicle to go out for a bite to eat. Once we returned, the car and paperwork was ready. We appreciate the honesty and customer service the dealersh offered.

Karon

Feb 18, 2015

This is our second car that we have purchased from kia of lansing. We love how easy it is to deal with everyone. Thank you for all your help with our new kia. Jeff Darden is an amazing salesmen. We would never want to work with anyone else. He is definitely an asset to your sales team.

Todd

Feb 18, 2015

The personal service and that Jeff Darden listened to what we were looking for in a vehicle. And that the lady in finance worked so hard to get is approved with another company with the amount of money we put down.

Staci

Feb 15, 2015

Fantastic experience. They helped me make a decision and feel comfortable through the whole process. I had never bought a new car and I did not think it would be so painless!

Lyn

Feb 13, 2015

I bought my first NEW car ever from Kia of Lansing!!! I honestly never saw myself driving a Kia until I drove the Optima Hybrid. I was amazed at the quality of the interior and how nice the car handled. The service I received from Skip and Mando was great, I would recommend this dealer to anyone looking to buy a new car.

Sherrie

Jan 30, 2015

Everyone worked very hard for me to get what I wanted and needed.they did a lot of the financial business over the phone before I ever arrived to look at the. Vehicles

Samuel

Jan 23, 2015

Neil was fantastic, he got what I needed and saved me a ton of $, thanks Neil, I wouldn't have gotten another Kia if it weren't for u

Jeffrey

Jan 20, 2015

It was my sons first vehicle purchase, so it was a very nice experience for him to see how it works. He was very excited! Working with Kody was great. He did a great job helping us out on that 1st buy!ThanksJeff Phifer

Mary

Jan 10, 2015

Emailing was wonderful. That gave me realistic goals to shoot for and I was Thrilled when we were able to meet them.

Gerard

Jan 9, 2015

Always enjoy doing business with you. This is the third car I have purchased from you. Enjoyable experience and easy to process.

Crystal

Dec 6, 2014

Everyone was very friendly and helpful, and I got a great deal on the vehicle I wanted. Thanks especially goes out to Terrance.

Justin

Dec 5, 2014

The dealership was extremely busy when I was there on Black Friday, and I didn't feel rushed at all, and felt I made my own decisions about my choice with no pressure to change what I wanted.

Linda

Dec 5, 2014

Kody was very knowledgeable and knew where to ask if we had an unusual question. He was very polite and helpful, giving suggestions as he learned what we were looking for in a vehicle. He had excellent rapport with his coworkers.

Kamiyia

Dec 3, 2014

I had an exceptional sales person by the name of Kody Slaght and he made sure my new purchase was smooth and time efficient.

Connie

Nov 20, 2014

Aaron Carter and the Head of Finance "the old guy" as he called himself went above and beyond helping me with my purchase. They took my somewhat bad situation and made it into a great situation

Julie

Nov 20, 2014

I liked the willingness of the sales people to work with me. I had been to several other dealerships and felt I could only afford a used car. That made me nervous because of the "as is" clause. I am 60 years old and don't need the hassle of a broken down car in Michigan , in the winter. I told Kody what I could afford and he got me into a 2015 car for my budget.

Douglas

Nov 14, 2014

Greg Miller and Neil Miller listened to our concerns and were extremely helpful in meeting them. Doing business with KIA is an absolute pleasure!!

Karen

Nov 5, 2014

Pleasant efficient staff, I didn't feel like I was getting the run around, price wise, no hassles, drove my car home.....loved it!

Julie

Nov 3, 2014

I liked the honesty and integrity of my sales rep, finance persons, and the manager. Also, two kia employees that assisted me a few years ago are still there and either made contact with me or helped me with my paper work. The people at KIA are real people who are friendly, informative, service oreinted, and reliable. I can't wait for my next new purchase/lease in 36 months!

Amanda

Oct 31, 2014

Everyone there was amazing. From the BEST SALESMAN, to the wonderful help in financing. No one was pushy, but very helpful.

David

Oct 20, 2014

I found the sales and support staff to be genuine if their efforts to get me in a vehicle that supports my needs. I was not pressured at all with "This deal is only good if you buy today" kind of thing. I was allowed to shop a variety of vehicles and ultimately making my own choice with information provided by the staff that I felt to be honest, and accurate. I will say this was the most pleasant experience I've encountered when purchasing a vehicle and I've been at a few dealerships across the country and purchased a number of cars both new and used. As long as the product is what I believe it to be, I will most certainly make your dealership my first stop when I'm in the market for another vehicle. Thank you

Hoskins

Oct 4, 2014

We like knowing we are in safe hands and never going to be sent down the wrong path. We bought our first Kia in 2012, traded it in for our first brand new car ever in 2013 and just this week leased our very first car through them. Jeff/Nick are always so willing to make us happy and work to get what we want and can afford. I went from being a Chevy girl to being a Kia girl! They have us for life :)

Delphine

Oct 3, 2014

Dave Johnston was very easy to work with. Your dealership searched the state until you found the Sedona in the color I wanted. Everyone was friendly and helpful.

Shirley

Oct 2, 2014

Availability of sales staff and managementKnowledgeable staff - sales staff worked to make sure every question I had was answeredIt was nice to see so many people purchasing vehicles - the dealership was buzzing with people.

Lynnette

Sep 26, 2014

Terrance was very friendly and very helpful. I had been looking at a car at another dealer and was getting run around concerning financing. I was able to not only get approved but also gets lower payment than I was expecting!

Steven

Sep 26, 2014

The best part of our experience with KIA of Lansing was the personal service provided by Sales Associate Jeff Darden. This man gets top marks for friendly, courteous and knowledgeable presentation of the vehicles that we were interested in. He exemplified the ideal of, "I'm here to help you."

Daniel

Sep 16, 2014

We walked in knowing nothing and David Johnston helped us through and we found the car we wanted. The guy helped us about the finacial was great. They both were really great and friendly. We were very pleased. Thank you so much!

Debra's New Exclaim

Sep 11, 2014

I am an "all the bells and whistles" kind of gal when I purchase a vehicle, and not only did the Kia Soul Exclaim deliver that and more, but so did Kia of Lansing's dealership! I found Kia of Lansing via Cars.com since I could not locate a Kia Soul Exclaim with the whole shebang package in Grand Rapids, so I drove 60+ miles to Lansing. I originally went to the dealership only to view and test drive the difficult to find (due to high demand) Exclaim. KOL's internet team made it easy and welcoming, (and it was great to view the car and its options on the internet ahead of the meeting) and I was met at the dealership door for my appointment, discussed the vehicle, and test drove it. I was trading in my 14 year old Lexus RX SUV and was a little tentative about going to a different model and brand. Mondo and Eric couldn't have been nicer or easier to deal with for the whole transaction. I will definitely be going back in the future for an electric vehicle and recommending them to others.

Joyful Kayaker

Aug 22, 2014

How often is buying a used car a really great experience? Yeah, me too. I've bought 6 used cars, and 1 new car, most of them from dealers. At Kia of Lansing I can only say "Mando Orta is The Man". Friendly (not fake), positive, knowledgeable, and walks his talk in all facets of customer service. I strode into the sparkling Kia of Lansing dealership (showing pride in ownership) for my appointment to test drive a Kia Soul, and my salesperson was engaged on a long call with another customer. Mando Orta stepped in. He prepped the car, let me take my time checking it inside, out and under the hood, answered all my questions, and best of all let me test drive on my own. I had done my homework and knew this Kia Certified Used 2012 Soul w. a 6 speed manual transmission and 1.6 L gas-sipping but feisty engine - in Alien Green - was just what I wanted. A little while later I put a deposit on the car, at a fair price - especially since it was on their lot only 6 days - a nice throw in of some Kia accessories, and - they drove the car to me - about 75 miles to my home. Now that is service! Everyone - from Brandi the receptionist to Mando to the finance guy Eric and the manager (who met me at the door when I first walked in and later took my call right away this a.m. to go over the invoice) treated me with courtesy and respect. All the documentation was done perfectly, and the car detailing down to the nearly new tires and shining engine compartment was very impressive. Several other customers at the dealership thought it was new! Another woman resolved right then and there to get her 24 yr old son a 2012 Kia Soul! The volume they're doing at Kia of Lansing means they are getting fresh cars (new and used) on the lot all the time and their sales volume - largest in Michigan for Kia - makes them very price competitive. It "just don't get no better" - check 'em out.

Danielle

Aug 21, 2014

Being able to test drive the vehicle, and great customer service from Aaron Carter. He helped me get the greatest deals I could on my car, and went above and beyond to make sure I was highly satisfied. Much appreciated!

Sandra

Aug 19, 2014

Terrance Smith met all our needs and went the extra mile to make sure I was happy with my new car. He always returned my calls with all the right answers.

Carey

Aug 14, 2014

I liked that David(my salesman) wasn't pushy at all. And it was just an easy process especially since I had negative equity to roll over from my trade in vehicle! David was extremely nice and patient in the 3 hours that I was there!

Janice

Aug 11, 2014

Jeff made this experience extremely easy and fun for me. I have not made a big purchase like a car in a very long time and he talked me through everything. My daughter leased a car about 4 months ago and highly recommended Jeff. After all the paperwork was done, Jeff took us around and introduced me to all of the staff. Everyone was accommodating and made me feel like I mattered. I work in guest service everyday and it is nice to see that KIA of Lansing cares so much.

Tammy

Aug 10, 2014

You got me approved for a car when another dealership said there was nothing they could do to help me. You worked very hard for me and now I'm a proud car owner. Thank you so much for all you have done for me. I tell everyone to go to KIA of Lansing.

Tammy

Aug 8, 2014

Salesman was extremely friendly & helpful. Made sure I was getting exactly what I wanted. Went into the dealership not knowing what to expect, but I can honestly say that any expectations I could have had would have been met & exceeded. Was overjoyed to leave the same day with my beautiful new car!

Valorie

Aug 8, 2014

I especially like my new Sorento, but the salesman (Kody) was very nice and helpful also, as was the financial guy. (Sorry, I forgot his name)

Angella

Aug 5, 2014

My salesman was friendly and fun to work with. It was a low pressure, no hassle experience. The finance manager was also very friendly. They stayed late to finish the paperwork and I never felt rushed.

ShaouLeena

Aug 1, 2014

Aaron was very personable and helpful. He made us feel comfortable and assured us that he would do everything in his power to get us get the best fit for our needs. We never felt as though he was just trying to make the sale, his intentions were to help us get a car that would accommodate our family. He came across as a good person, which helped us to trust him and his judgement. As a result, we got a vehicle that we are extremely happy with and our faith in car dealerships has been renewed. We are grateful for the experience.

Susan

Jul 24, 2014

My Salesman made me comfortable with buying a used car, that if he didn't like it (the ride and mechanically) he wouldn't sell it to me. That meant a lot to me since I did not have a lot of money to spend.

Zigmetz

Jun 25, 2014

My husband and I have never drove a Kia , and have never leased a car. We love our Kia forte. It has exceeded our expectations. Out three sons live in Grand Rapids, holland, and Elgin Illinois so we have driven a lot. We love the feel the great gas mileage and comfort. We felt Carlton did a great job. Still hesitant on the leasing and hoping that turns out to be a great experience for us as well. We have done our oil changes and are very happy with the service dept. we appreciate the appointment reminders and quick service. We would defiantly recommend this dealership and car to our friends and family. Thank you for standing behind your product.

Shan1239

Jun 24, 2014

I have been looking for a mid sized sedan for a few months now. I decided to stop by Kia of Lansing to check out their cars. I was greeted promptly and I told the sales person what I was looking for. He listened to my needs and showed me some cars. Once I drove the Optima I fell in love! The ride was amazing and the standard features seemed to be endless. They gave me a payment I couldn't say no to. Thank you Kia of Lansing...you have a customer for life.

Carlton McGowan

Jun 12, 2014

I own a Ford Focus and the Service Department took care of my vehicle like I owned a Kia. Everything was fixed in a timely manner, very professional.

DentalTech81

Apr 16, 2014

Hi my name is Jesse. I used to have blazer and let me tell ya G.M. is crap. Their cars constantly break down and they have millions of recalls and filed bankruptcy. In 2010 I brought my first brand new car kia forte. I fell in love with car. When I purchased it Ben showed me the ropes around KIA. The staff their are very friendly and caring. So then I purchased a 2012 soul and awesome dependable car. Again the staff and Jeff the salesmen was very reasonable and patient with our time. So just recently we traded in our soul and forte for a 2014 sorento and 2013 optima. I have been so impressed with the staff and especially Jeff and Skip to make the deal happend. I have referred 3 people to go their and they have all purchased a vehicle their. They have treated me with respect and care. I will continue my business for a new vehicle and looking to see what will be the next generation. If you have read this I encourage you to check them out. Here is a question for you " How often do you see a KIA broken down on the side of the road?

Sarah

Mar 26, 2014

I leased a 2014 Kia Sorento in May of 2013. I was very picky about my wants and the sales manager worked with me to help me find exactly what I wanted and I couldnt be happier with my choice. I test drove several different Sorentos and ended up with a AWD v6. The salesman Eli was very helpful and accomadating as I moved my sons carseat from vehicle to vehicle to take him on the test drives with me, and even offered to watch my son as I test drove the vehicles. By the time I decided on the Sorento and did all of the paperwork it was late and I was ready to go home. They had me come back the next day and helped me set up my UVO account and went over how to use all the bells and whistles of the vehicle with me. As far as the vehicle goes, I LOVE IT! I wish I would have purchased it instead of Leased because I dont want to give it up. I have a feel my next car will be a Sorento as well.

Spartner

Mar 4, 2014

Went in to the so called dealer because of the 4 grand the owner said he would give to put down on a car well that was a lie all they wanted to do is sell junk used cars dont even think about going in there they are heartless people that wants some dumb person to go in so they can take the shirt off your back fake people is what this place is about.

Dano

Feb 26, 2014

Think the people there need some more schooling dont ack like they now what they r doing shop somewhere else if ur smart.

searching but not finding

Dec 19, 2013

This dealership did not respond to my request for more information concerning purchasing a vehicle.

Envy

Aug 3, 2013

I just wanted to voice my opinion on our visit to Kia of Lansing. My husband and I drove 3 hours to leave with one of there pre-owned vehicles and left empty handed and insulted. I originally spoke to Dan, which was a terrific help over the phone. When we got there we were given to a salesman who was apparently new because he didn't know any answers to our questions. When addressed by your used car sales manager. He insulted me by stating my trade in was a smokers car then stated the car we're interested in was expensive? (My car has never been smoked in and the only reason why he said this was because my husbands' a smoker. Which I may add don't smoke in my car either. HE DIDN'T EVEN INSPECT IT TO SEE IF IT HAD A SMOKE SCENT??) He then later stated that the vehicle were looking at was an expensive car? I've personally owned an Escalade and two Range Rover so apparently I'm aware of the expense. I went in pre-approved with our Credit Union for $42k-$48k loan and with $20k cash in hand. NONE OF THIS INFORMATION WAS ASKED BY EITHER EMPLOYEE!! The used car sales manager was completely unprofessional with his insults and I felt that he thought we couldn't afford this car with his rude comments which I can assure you is a complete joke. All they had to do was ask... Nevertheless, I just thought I would share my experience with this company and hope this site is shared with the owner, as well as help others not to take the long drive to come here!!!

blackw11

Jul 31, 2013

I come to this location to get my oil changed. On my third visit for an oil change I left and my clock/radio was not on. I began pressing the button to turn it on and it still would not work. Immediately, I turned around and went back to the service station to notify them of this. The man I spoke with came over and said that he had no idea why it would not be working because the oil change has nothing to do with that. However, they provide you with a sheet that shows everything they checked on your vehicle which includes a full inspection of the vehicle, including the a/c unit (which was on full blast when I got into the vehicle and I didn't have it on prior because I rarely use my air). So, whoever performed the "review" would of noticed that none of that was working and they could of taken the opportunity to say something and they did not. From there, the man began to tell me that they could "look into the problem" but that it would require them to completely remove my dash to find it. Everything about his response felt very fake and phony and having common sense (and previous experience with an old car), I quickly told him "no" on his offer and left. I went straight home and asked my husband to open my fuse box to see if this was really an issue of my vehicle or something else (everything worked fine prior to my oil change) and the fuse was there but it was pulled out. A fuse is nothing that can just "slip" out - it has to be taken out by force, like with pliers for example. Once he plugged the fuse back in everything worked just fine. At that point, I reached out to the gentleman who sold me the vehicle because I could not get a hold of the main manager and he told me he would personally put in a call to the main manager, Skip Young. Skip called me back and left a message apologizing for the situation and said that he valued my business and would be available to speak with in person if necessary. I called him back and left a message to meet with him and he never returned my call. Up to that point, I never had any problems with their service but this situation has shown me I need to be cautious, particularly being a woman. At this point, my trust has been depleted, and as a result, they have lost all future business with me.

Frank

Jul 14, 2013

I stopped in towards the end of the day. I test drove vehicle and told them I was interested in it. Since it was late in the day they told me they would run my paperwork in the morning. They called in the morning and said everything was good, then sold the vehicle out from under me before I got out of work. The sales managers response its a cut throat business.

FP13

Jul 13, 2013

I stopped in to look at a used truck,I test drove it and told salesman that I was interested. He took all my info and told me he would run paperwork first thing in the morning because it was late in the day. He called in the morning and said everything was good. I told him I would take it and be there as soon as I got out of work. They sold the truck an hour later to someone else. The sales manager response was its a cut throat business.

Mark K

Jun 26, 2013

I heard some radio ads about the specials Kia of Lansing had going on. When I called to get some more information the phone rep Ken was great. Very friendly and informative. I set an appt and when I arrived I was promply greeted and they even had the vehicle I wanted waiting for me. The sales process was smooth and I got a great deal on an new Kia Sorento. After 3 weeks of driving the Sorento I can say that it is the most impressive vehicle I have ever owned. Thank you Kia of Lansing. P.S. my sales person was awesome!

ovnbyron2

Jun 26, 2013

My wife and I came in to just look around and before we new it we where test driving a new sorento and fell in love with it. Best service and the staff was very polite and fun. I would highly reccomend Kia of lansing to anyone looking for a new or used car. Thanks for all your hard work.

D.S. / M.R.

May 22, 2013

The entire process of buying a new car causes most people elevated anxiety and stress. If you are tired of the same old poor car dealer experiences, I highly recommend you buy from Kia of Lansing. I recommed you speak with David Bozzo, Sales Consultant, at Kia of Lansing (517.393.5700). He provided service far above service I have ever recieved from a car salesman. I also had the opportunity to meet Skip Young, Owner of Kia of Lansing and Kia of Jackson. Skip worked one on one with us and made buying a new car a possibility for us. We are now the proud owners of a brand new 2013 Kia Soul +. We have owned the vehicle for a day now and love it. Hats off to the team at Kia of Lansing. We could not be happier with the service.

dshad77

May 22, 2013

The entire process of buying a new car causes most people elevated anxiety and stress. If you are tired of the same old poor car dealer experiences, I highly recommend you buy from Kia of Lansing. I recommed you speak with David Bozzo, Sales Consultant, at Kia of Lansing (517.393.5700). He provided service far above service I have ever recieved from a car salesman. I also had the opportunity to meet Skip Young, Owner of Kia of Lansing and Kia of Jackson. Skip worked one on one with us and made buying a new car a possibility for us. We are now the proud owners of a brand new 2013 Kia Soul +. We have owned the vehicle for a day now and love it. Hats off to the team at Kia of Lansing. We could not be happier with the service.

Rio248

Mar 5, 2013

The service department appears to be concerned with the customer's satisfaction and vehicle. I have visited the service department twice since purchasing my Rio, for very minor issues (tape lft on the right side doors after prep, front wheel alignment). The service manager was very responsive and took care of the issues promptly.

C Colpaert

Jan 25, 2013

I came in last week with my parents and bought a Kia Optima. I called first and talked to a lady who was very helpful in making an appointment for us to come in. Uppon arrival we were first greeted by Ken(?), who got us all coffee and made sure we were comfortable due to my mothers M.S. Not only did we get a great deal from Nick, we got to meet with the owner who is great! He made sure they answered all of our questions and even pared my phone for me so I could use my bluetooth. I would go back again, and will refer friends and family. GREAT DEAL!

Shannon

Jan 25, 2013

I stopped by on my way home from work just to browse. When I arrived I was greeted by Dave and was blown away! Low pressure, very informative and truly concerned about my needs. I found a car I love. Thanks Dave.

esther g

Jan 15, 2013

I would say it's not a bad place to buy a vehicle, but can be a bit costly of a place to purchase a vehicle. And the buying process is a bit frustrating at times, but maybe that is how it is with most dealerships. the people are very friendly though. i almost didn't leave with a vehicle had it not been for someone who is a valued customer of this delearship, so because of that, I got my car. however, i wish they would go beyond for every customer to help them as much as they can to get a vehicle. because prior to that, they had turned me away. also there were a few things that needed done to my vehicle which i wish they would have done prior to me taking the vehicle home. they did alow me the opportunity to bring it in, but at some kind of cost which i didn't like, being it should have been included when i got the vehicle. and going back to get things repaired and looked at afterwards makes it seem like you are trying to "get over" or be a "pain" and i don't like that. but overall it's an okay place to purchase a vehicle or go for repairs.

screwed12

Dec 30, 2012

i was deceived in believing i was paying one price and ended up paying four times the price........ totally took advantage of a single woman....never again and i am stuck with a car that i cant even get out of because the deal is so crooked......do not do business with kia of lansing......

Bill

Dec 22, 2012

Wonderful and fast buying experience! Great salesman, Eli, and no hassle.

JohnnyC

Dec 22, 2012

I've never bought a new car before. I was somewhat skeptical when I came in as I am with all sales people. I was respected and all my questions were thoroughly addressed. I was out the door in my new car within a few hours and confident and satisfied with my decision. As I am today, two weeks later, after our first real snow. My new Kia is seriously fun! Skip is a traditional gent.

BobM

Dec 20, 2012

I had a good buying experience in October 2012 and got excellent service when I took the vehicle in for its first scheduled service at 3000 miles.

David04

Dec 20, 2012

Thank you for taking such good care of my car. You went above and beyond my expectations.

Roger C

Dec 20, 2012

Kia of Lansing was home run. From owner Skip Young to his entire staff did not dissapoint.courteous attentive and professional. If you are seeking to purch goase a quality fuel efficent vehicle visit Kia of Lansing. Skip Young will personally make sure the process is enjoyable and satisfactory. Thanks guys. Five Stars. Roger C.

Thrifty shopper

Mar 17, 2012

The second thing they wanted to do after asking my wants and vehicle I was interested in, was to run my credit and put another hit on my FICO. 1 star

rssss10

Feb 8, 2012

They advertise free loaners for body shop (false) didn't pay off auto loan ( I had to ) don't pay past customersFor referrals on purchase. Skip young says in his tv ad that free loaners for everyoneIn body shop, I have purchased two vehicles from this dealer, this is what I get. Although the cars I have been extremely pleased with.

briandrainville

Oct 24, 2011

This is a first class dealership with afriendly and helpful staff that are not pushy and sincere. The owner Skip Young and his salesman Kody Slaght helped make the often unpleasant experience of shopping and buying a car very simple and direct. I would recommend Skip and the rest of the staff at Kia of Lansing for any buying or service needs. They also just built a brand new building at 5737 South Pennsylvania AvenueLansing, MI 48911.Brian D.