Used Cars for Sale at KIA of Wilmington in Wilmington, DE

Willie

Oct 20, 2016

I am an elderly woman it was nice that they got me in and home and then picked me up when the vehicle was ready

Jessica

Oct 18, 2016

Service was really quick and employee was very polite. I have recomended this dealer ship to my sisters in laws and both left with a car.

Melissa

Oct 18, 2016

Up beat greetings, service quality and eagerness to be of any further help. I have always been treated with kindness and respect.help

Howard E

Oct 17, 2016

Mr. Larry Price stayed late, answered all of our questions and concerns and gave us the time and shared his expertise so that we were completely satisfied with our purchase. The dealership closed at 8, however, by the time we wrapped it up including financing it was closer to 10. I wish I had paid more attention to the name of the person who processed our financing application but he also went out of his way to make sure we understood all of our options. What a great experience! Larry was awesome!!!

Alisha

Oct 13, 2016

It started out a little rocky but the manager of auto repair was compassionate and extremely helpful and went over and beyond to rectify the issue.

Joseph F Or Patric

Oct 12, 2016

The Kia service rep was courteous. My appt. time was right on the button, and my car was washed, so far, I am very happy with this service center.

Smith

Oct 8, 2016

Our salesman Nick, was amazing. He was friendly and very knowledgeable and the Kia Brand. Because of Nick we were able to make an educated decision and find cars that worked for our family. I've already recommended him to family members and plan to buy future cars from Nick.

Victoria

Oct 8, 2016

I felt welcome and comfortable . They were very friendly and informative . They were like normal people who you could talk to . They weren't trying to force me or sell me anything .

Luz

Oct 7, 2016

Took my car in for a service and they washed it, honored a coupon for my service. They went out of their way to accommodate my schedule to get service.

Keith B

Oct 6, 2016

The experience was excellent from the time I walked on the lot to the time I drove off in my new Kia Sportage.

George

Oct 5, 2016

The service team was excellent as they always are...they offered me a ride, and had my Optima ready when promised.

Richard

Sep 30, 2016

People were ourteous. Fast. Nice waiting room. Good price and they washed my car!. I think it is the best dealership service I have ever had.

Karr11387

Sep 28, 2016

We bought our first car together and my wife couldn't be happier! The service and team at KIA of Wilmington was tremendous! If you need a new car go see John Kaldas at KIA of Wilmington!!

Happy Customer

Sep 27, 2016

Matt Mccomb did amazing job and made the overall sales process one the best that I have experienced. He was very knowledgeable about the product, taking his time to explain the features to myself and my father. He even went to pick my father up from the train station who came in from out of town to buy the car. Fantastic experience!James Johnson

Kholveck

Sep 27, 2016

Angie contacted me almost immediately when I first inquired about a car on Friday, I told her I actually wasn't 100% on what I was looking for and that I was just starting the process. There was absolutely no pressure at all to get me in there, but plenty of information given to me so I knew when they were available and who to contact when I was ready. I let her know my boyfriend and I would be buying the car together but he works Saturday's and that I would check with him about coming in on Monday. I had contacted a couple dealerships and all wanted me come check the cars out on Saturday, so to get a head start I decided to go with my mom to help me narrow down some final options to go back to with my boyfriend. On Saturday morning, I received a text from Jason Glover at Kia letting me know he would be working with me when I was ready and that he just wanted to give me his cell number if I had any questions before i came in on Monday. I let him know that I wasn't positive but that I might try to stop by that day. His response was simple "not a problem I'll be here, and I'll get the car ready for you just in case you stop by" Again, no pressure, just there for me when I was ready. I went to the first dealership I had scheduled, and I told the salesmen what I was looking for, and I was just trying to narrow my choices down for us to come back. He said my budget didn't matter and just kept trying to show me cars on the showroom way beyond my price point. His supervisor told him right in front of me do whatever it takes to get me in a car that day. They knew I wasn't looking to buy, especially without my boyfriend, and continued to push a sale regardless. I decided after I left to just swing by Kia of Wilmington to see what they had. As soon as I got there I met Angie in person--just as friendly and sincere as our first phone interaction. She was so excited I decided to swing by and immediately got Jason for me. Jason's first question was what I was looking for and if I had anything in mind. I explained my same situation as to the other dealers and he said let's see what we can do to help you decide. While he went to get the car i was originally interested in I was looking at their other certified cars available and found one I instantly loved but didn't see on their website before. When he came back to say unfortunately the car i liked had been sold I knew it was a sign and asked to see the Kia Optima. He took me to it, answered every single question, and gave me every bit of information I was looking for. I told him i honestly didn't know much about kias and wasn't even thinking of Kia as an option until I got there. When we were done he said now go home to your boyfriend, talk things over, do your research and figure out what's best for you. I'm confident that'll you find this car is the better choice for you but want you to feel the same. Jason was available the rest of the weekend when I was texting him; and he was right, after hours and hours of researching ratings and reviews and other options, i kept coming back to how much I loved that Kia. Before the weekend was over we were decided--we loved the car and it was the one for us. Throughout the day Monday I worked with Jason through text, email, and phone, to get all the paperwork and documents needed. Monday night chris and I showed up and we're honestly treated like family. Between Angie and Jason, they honestly were the biggest role in our final decision. Jason took care of us and got us everything we were looking for. He made our first car buying experience one to remember and lifelong customers. I couldn't be happier to be a Kia owner and am proud to be a customer of Kia of Wilmington. Thank you Jason and Angie! You helped us do what's best for us, and not what was best for your company. It's a true reflection of how the car buying process should be!

Darryl

Sep 24, 2016

Appointment was easy to schedule. Service adviser kept me informed every step of the way. Car was ready when promised.

Rudolph

Sep 24, 2016

Courteous, friendly and professional. Provided and discussed various options. Service was completed on time as promised. All service items were completed expected.

SFrazier

Sep 23, 2016

From the moment I waked through the doors at Kia Wilmington I felt welcomed. The warm smile and introduction of the receptionist was very comforting. Overall, my car buying experience was pleasant and hassle free. Not to mention fast. All of the staff I encountered was efficient and transparent throughout the entire process. I am pleased to have found a new place to continue to do business with for years to come.

Christopher

Sep 19, 2016

leah west was super helpful and exceeded expectations she is always cheerful. she and the team went above and beyond to make sure I was satisfied with my experience

Savoy

Sep 17, 2016

Nicholas Fiorello was very kind, courteous, and professional. I felt that Nicholas had my best interest at hand. Nicholas made it. Easy for me to make a wise decision.

Ladyl

Sep 15, 2016

My husband(Edward Lockett) and myself (Aliceteen Lockett) really enjoy our sale person he was awesome!!!! He went above the call of duty thank you much for time we had there on Monday 9/12/2016

DoniC

Sep 14, 2016

I spent 3 months looking at cars...tested 12...narrowed down to 6 which I drove several times. Finally narrowed it to 3. The Kia Soul was my first choice from the beginning! John Kaldas was very patient with me and always cheerful and encouraging. He fought the battle long and hard when my husband came in to do the final negotiating...and I went home with my Kia Soul! (which I named Doni C after Don Cornelio the 1971 host of Soul Train!) LOVE the color and sun roof...

Wende

Sep 13, 2016

Friendly knowledgeable staff .. clean showroom, good coffee . Quick service great pricing with discounts. Free car wash and vacuuming. . They go the extra mile for their customers

Steven

Sep 8, 2016

As far as I am concerned, Leah, in service, is your BEST asset at the dealership. She is totally customer sensitive, professional, efficient, and always friendly. Thank you Leah!!

Kia Delighted

Sep 8, 2016

My Sales Consultant- John Kaldas was great and Tony Sessoms (Finance) was great also. I had 1000 questions, annd John had 999 answers! John is professional., knowledgeable, personable and pleasant - I will definitely recommend him to others. Thank you again John and Tony!Mrs. Hayman.

Bonnie

Sep 6, 2016

Larry was an absolute pleasure to work with on leasing my car. Totally worth the drive. Looking forward to more cars from Kia of Wilmington.

Erin

Sep 3, 2016

Ketti was great! She went over all the information with me and was very friendly and polite. I liked the free snacks as well.

Kaashif

Sep 2, 2016

Ms. Leah was very helpful with the whole process. She explained everything that was going to happen, and gave me the option of waiting, or catching the shuttle. She was also very informative on the whole process

Marsha

Sep 2, 2016

The staff was great, from the complimentary ride to and from work, offers of coffee and a call before any additional work was done.

Becky

Sep 1, 2016

Although not a regular customer, I was given a timely appointment and communicated with very promptly about my car's problem and fix. Everyone was very professional and courteous. The location is also very convenient with an easy way of dropping off after hours for an early appointment.

Timothy

Aug 31, 2016

This is actually Denise Parkhill, Tim's spouse..Leah West is extremely professional and on point (aka lays out the details clear & precise leaving no questions or concerns trailing behind). She's is an utter pleasure to work with!

Terry Hunt

Aug 27, 2016

Nick and Tony were extremely pleasant to work with. They were fair with their initial offer and went above and beyond to help get me in the payment range I wanted. The visit was the quickest I've experienced in the 5 plus occasions I participated in car purchases. I would highly recommend that you visit them before committing to any purchase. They may be able to sprinkle some pixie dust and make some magic happen for you as well.T Hunt

Rosalyn

Aug 26, 2016

timely, good service.Nice facilities with friendly staff. The waiting area is good with the use of wi-fi and nice tv.

John

Aug 24, 2016

Nicest service department ever.. Very quick, friendly and professional.

Jill

Aug 16, 2016

Friendliness, competence and always make things easy on me. I am never inconvenienced considering the circumstances. Take great care of my car. Thanks so much!

Janet

Aug 12, 2016

I was able to quickly get an appointment, the servicing of the car took minimum time and the car was cleaned.

Savino

Jul 28, 2016

The salesperson Amy was fantastic- extremely knowledgeable and a pleasure to work with.I have always dreaded the car buying process but this time it was great!

Christopher

Jul 26, 2016

Service was fast and reliable. I arrived and was greeted right away. I waited in their comfortable waiting area. My car was serviced in about an hour and I was on my way!

Yharper

Jul 23, 2016

Not much to write but John was very paintent with me and my wife. I will recommend this company to anyone , very awesome person.. Great employee

Marc

Jul 18, 2016

I have chosen to give a 5 Star rating to this dealership for the following reasons:1) The quality of their automotive service is remarkable. They are kind, considerate, extraordinarily customer focused, equally as knowledgeable and honest, and foremost easy to deal with. I have been dealing with them for 2 years.2) The quality of their sales department is every bit as cool as the service department. They listened to my wife and myself regarding what we needed and wanted in a car and recommended those cars that would not only meet our needs, but also many (if not all) of our wants. This was all done keeping in mind our very low budget and time considerations. NO High pressure tactics or "tricks" were ever utilized in my opinion. Fair pricing, (especially after researching on the internet before and after the sale). The sales person (Larry) as well as the financial representative (Mike) were professional, courteous, and friendly towards both my wife and myself. More importantly, they treated us as equals, not just giving the both of us lip service.3) I had to travel an hour to get to the dealership from my home, passing many other dealerships along the way. It was so well worth the trip.4) They met us at the door, a potential car opportunity already for us to test drive, (Didnt rush through that either), Offered us refreshments, and a very comfortable private office to sit and work in.5) In summary, please look these folks up on the internet, call them, and interview them. You will not be disappointed and we believe pleasantly surprise.

joelted

Jul 14, 2016

The service manager are so nice and pleasant, they explain everything that they are going to service on your car and It's done. Most times I would wait for the car to be service { About an hour } and a few time they gave me a courtesy loaner car if the work took longer { 3 hours to a day }

Kevin

Jul 13, 2016

It was uneventful. i dropped my car off, walked to work, walked back to pick up my car, drove my car back to work and, later, home. My car at no time fell apart or exploded.

Robert

Jul 13, 2016

The wait was enjoyable. As I sat there I was told they would be putting in charging stations so that you could charge your phone computer etc. while you waited which will come in very handy. Everyone I talked to or asked a question was very nice and helpful. I was also surprised to see my vehicle washed and vacuumed that was a nice touch.

Yvonne

Jul 12, 2016

My husband came to get tires for our Kia. The staff was professional, work efficient, customer service & providing transportation both ways was appreciated. Special sales on tires was great.

Markey

Jul 9, 2016

Larry Price provided excellent service. Very informative and helpful but no pressure. I would definitely recommend him to others and come back myself again. Very satisfied.

Miller

Jul 9, 2016

The Sales representative (Jason Glover) was helpful and he made my car shopping experience very worth -while. I would recommend my friends to contact him if they are looking to purchase an automobile.

Cd918

Jul 9, 2016

The service was great from the beginning to the end. Everyone was very friendly and knowledgeable in their area of expertise. I wasn't sure if I was going to leave with a new car but I did. They worked with me to make it happen.

Cocking

Jul 5, 2016

Amy the sales rep kept in constant contact and was very helpful. I would recommend Kia of Wilmington to family and friends!

Hasson Washington

Jul 2, 2016

Roses are red violets are blue lol. I had an amazing experience with the salesmen john awesome guy , got me a my lady in a car wit great milage great look and just an all around great car. I will definitely be back for another one very soon and will recommend this dealership to friends and family

Leary Ii

Jul 1, 2016

Very nice people. They immediately responded to my phone calls and emails. They followed up after the sale. I was not pressured during the buying process.

Sandra

Jun 30, 2016

The customer service is wonderful in the service department. Mike, Al, and Leah really go out of their way to understand your car concerns and needs for service.

Sheilise

Jun 30, 2016

The staff was friendly courteous explained everything to me about my car and what was going on during the service

Harry

Jun 24, 2016

Courteous and respectful interactions with everyone, from the person who directs my calls, to the service lead who takes my car, to the drivers of the shuttle. These things are important to me as a customer and have a very strong influence on my choice of dealerships that I want to visit for any reason - get accessories, get service, or to recommend others. Thank you very much.

Kathleen

Jun 24, 2016

comfortable waiting area surprised when I saw car had been washed and swept. Staff was courteous and friendly I would recommend this dealership for service

Jerran Hyland

Jun 23, 2016

Larry price very professional wonderful encounter highly recommanded the best job eververy informative I would not go anywhere else great job honest and trustworthy I was so happy when I left

Lori Hunter

Jun 17, 2016

I walked into the dealership, pretty sure that they weren't going to be able to give me the kind of deal that I was looking for. My old car had recently died, and I was now searching for options to replace it, although I was in no rush. Larry Price listened to my requests of affordability, and space for my grandchildren and youngest child. I am thrilled with the deal that he was able to get for me and drove home with my new car today! I look forward to many years of enjoying my new Kia.

dnote7th

Jun 16, 2016

Service prices are higher than many of the quality non-brand name service centers. I am basically forced to use KIA dealership's service shop because I am contracted to the warranty.

Cummings

Jun 15, 2016

Amy McDermott was very personable and has continued to be there for me to answer any questions and provide lots of guidance even after the sale. THAT is what really stands out for me.

8956

Jun 6, 2016

We drove from New Jersey to get the best price on the new Kia I wanted. Larry is the best. He stayed an extra three hours because we were delayed in traffic. No pressure just facts as he showed us the car. His internet price was $3000 under other local dealers.

Robert Maniglia

Jun 4, 2016

We've purchased 2 vehicles at Kia of Wilmington. a Sorrento and a Forte. Our sales representative Amy McDermott was fantastic. Her knowledge of the vehicles was par excellence! Along with finance manager Anthony Sessoms we had a GREAT experience purchasing both vehicles. Their attention to detail and ability to make the car buying experience a simple and fun time. they are both an asset to Kia of Wilmington!

TerriB

Jun 4, 2016

My car buying experience with Kia of Wilmington and my sales representative, Larry Price, was exceptional. I live in NJ, but was able to negotiate over the phone. Larry secured the exact car I wanted and had it ready when I drove over to pick it up. Larry always took my call when I had questions or concerns. He made sure everything was taken care of from the first time we spoke until I received my plates. I am a two time Kia owner and if my experience with this car is the same as with my first (both Sportages), I will definitely be purchasing again from Larry and Kia of Wilmington. Thank you, Larry, for making my experience so pleasant. TerriB.

Floyd

May 27, 2016

I actually was not expecting to buy, but Nick Fiorello listen to my requirements for a car and was able to meet all of my needs. I am not the usual car buyer, my 1st priority was safety and 2nd cost. Nick understood what he was dealing with and did not try to upsell like other sales people do. he explained the safety features and matched the AAA best offer. I wish all car sales could be this simple!

Logor56377

May 27, 2016

I greatly enjoyed the extremely knowledgeable staff and the wonderful customer service. Being that this was my first new car purchase I was very nervous; nevertheless, the staff talked me through the process and set me up in a vehicle that fit my lifestyle.

Robert

May 20, 2016

Fast and professional, courteous and pleasant. Leah was a delight to work with.She helped me to understand the situation regarding extended warranty offers.

Michelle

May 17, 2016

efficiency, thoroughness, going above expectation - washed my car, that was truly a welcomed and appreciated surprise...saved me car wash $$... pleasant staff, appreciate timeliness with pick up request, overall excellent service

warnerskb

May 17, 2016

efficiency, thoroughness, going above expectation - washed my car, that was truly a welcomed and appreciated surprise...saved me car wash $$... pleasant staff, appreciate timeliness with pick up request, overall excellent service

Estella

May 15, 2016

The courtesy of the staff. They are very attentative to your needs and try to resolve any complaints that you may have.

DPH

May 13, 2016

Excellent Service by all staff members. Car's oil change, etc., done in a timely fashion. I would recommend this dealership to my friends and anyone asking for my opinion.

Douglas

Apr 29, 2016

I'm from new York was having a problem with heating stopped in and the service dept. was very busy and they were able to fit me in. They even washed my car....

Edward

Apr 28, 2016

Everyone I've talked with are exceptionally courteous and professional.The proportions of the KIA Soul purchased seem terrific for a large person interested in a smaller vehicle. It has provided one of the best driving, (and parking) experiences that I've ever had.

Della

Apr 25, 2016

I has scheduled an appointment but missed my time. However the Service Dept. was able to take care of my Kia. I went in for a routine oil changes, but I mentioned that my wipers were not working properly they were replaced. After the inspection of my vehicle, Service discovered that I needed brakes. All that I needed done was done professionally.

Diane

Apr 19, 2016

The staff are friendly, the dealership is clean and my salesman is not pushy and took the time to answer all the questions and did not rush me. It was just about the sale for him (Nick F.) it was about making his customer happy.

Emily

Apr 15, 2016

Everyone is personable! Pleasant waiting area. I got great service ( maintenance on my Forte) with a discount. And my original experience here buying a new car was the best--no pressure like in other dealerships I went to.

Russmar49

Apr 11, 2016

My wife and I had the privilege meeting Larry and Anthony at the Kia of Wilmington. Customer service from this company's was extraordinary. Larry worked hard to comfort us at the price we wanted, and made it happen with Anthony. We appreciate everything these gentleman did for us.

Kathleen

Mar 31, 2016

As always, the Service Department is on point! They go above and beyond and make each appointment an easy experience.

Gabriel

Mar 29, 2016

It was pick the car , test drive and then numbers. Very fast and great service and lots of knowldge

Vanessa

Mar 23, 2016

As soon as I walked onto the lot I was warmly greeted and asked how they could assist me. Staff is always friendly and informative. I was able to drop car off the night before and I was called as soon as my car was ready the next day. Wondering what happened to Todd Nelson? He was great!

shudson

Mar 21, 2016

Anthony Sessoms is AMAZING! Although he works for Kia of Wilmington he handled the financing and paperwork for my Certified pre-owned Cadillac Escalade one evening. His professionalism and personality would make anyone want to do business with him. Not only is he thorough at performing his responsibilities, he went above his responsibilities by helping me put my children car seats, securely in the new vehicle. He is just an all around GREAT person. to go the extra step for me or any other customer, speaks volumes of his character!

Maniglia

Mar 15, 2016

Amy was knowledgeable and very patient. She helped to steer me in the right direction and was no pressure. This was my best car buying experience and I have bought manyin my lifetime!

HJ jr.

Mar 5, 2016

Mr. Price was extremely knowledgeable regarding the Cadillac Sedan Series (ATS, CTS and XTS). He was patient and answer all of my questions. His explanation of the vehicle instrument functions was superior. He was a pleasure to work with and I would recommend anyone in the market for a car to go to Delaware Cadillac and ask for Larry Price.

MiniVan123

Mar 2, 2016

Larry Price was very friendly and knowledgable about the Sedona. Before leaving the Dealership, Larry made sure my cell phone was properly linked to my new van. I would highly recommend Kia of Wilmington for your next vehicle and Larry Price as your Sales Rep.

Deborah

Mar 1, 2016

My car was taken in right away and the oil change/tire rotation was completed in a short time. Also I was able to work in your quiet and empty conference room on my computer, allowing my waiting time to be productive.

Dean

Feb 24, 2016

Friendly service center. Leah took care of everything, answered any questions I had, kept me updated on issues with my vehicle in terms that the layman can understand.

Glenbo15

Feb 23, 2016

Best experience ever purchasing a new vehicle!! Anthony DiMascio made the process easy from start to finish. Love our new Kia Sportage. Would definitely recommend this dealer and salesman!

Jane78

Feb 23, 2016

John Kaldas was an exceptional young sales professional who provided me with a great used car experience! He was very respectful of my time and made the sale process very pleasant. the car I purchased is for my granddaughter and I know she will love it. I also dealt with both sales managers John Danze and Anthony Sessoms who also made me feel very comfortable with my purchase. Overall the experience was smooth and painless, I would recommend this place to anyone especially John Kaldas as their sales professional!

Kayleigh

Feb 19, 2016

John Valdas, whom helped me, was awesome. He knew how excited I was to buy my car and he was just as excited as I was. Everyone was super helpful and it felt like everyone genuinely was happy for me and was there to help. I could not have asked for a better experience. The staff is amazing and they made my first car buying experience very special.

Biliunas

Feb 17, 2016

LARRY PRICE WAS VERY PERSONABLE AND MADE THE TRANSACTION SEAMLESS. HE ALLOWED ME TO DRIVE THE CAR TA MAKE SURE THAT THE CHOICE WAS CORRECT FOR ME.

becca919trae

Feb 16, 2016

I had a great experience working with Larry Price. He was very helpful in going over the car with me to make sure I pick the right car for me. The staff was very helpful and they really worked together to make this an easy transition. From my old truck to my new one.

Rebecca

Feb 15, 2016

I had a great experience leasing my new car. Larry Price was very nice and really known a lot about the cars. The staff all seemed to work well together as a team. And willing to help each other out.

billyt

Feb 14, 2016

Sales process was simple, complete and quick with terrific accuracy from walking in the door to the time I drove the car off the lot

miakiefins

Jan 28, 2016

I brought my new 2015 Kia Optima Hybrid in for its first service. I have had Kia's in the past and always have dealt with the service department. Leah always greets me with a friendly smile and is always willing to help out in any way possible. She is an asset to this company. I look forward to servicing my vehicle at Kia of Wilmington for several years to come.

Tara

Jan 23, 2016

Customer service was great and very helpful. Kept me up to date on the repairs and they finished the repairs a day early.

Sylvia

Jan 22, 2016

They were friendly and took time with us. Larry Price was very accommodating and made sure I knew how to operate all the electronics on the dash before leaving.

Dante

Jan 21, 2016

How I did not feel pressured to buy something that I could not afford. The people were very professional and kind.

Mary

Jan 18, 2016

Pleasant contact person who took time to explain. Also showed me exactly where the button I had inquired about was. Efficient and speedy service.

PamHev802

Jan 16, 2016

Delonn went above and beyond to help resolve an issue with my purchase. Now I have a vehicle I love. Amazing customer service. Highly recommend!

Lameesha

Jan 12, 2016

It was a great experience and my salesperson was very helpful and friendly. I got the car I wanted, and it didn't take a lot of time.

Meeka213

Jan 12, 2016

It was a great experience and my salesperson was very helpful and friendly. I got the car I wanted, and it didn't take a lot of time.

Bnice

Jan 10, 2016

I went in to get an oil change on my 2013 Kia Optima. While waiting I looked at a 2015 Kia Optima Hybrid I really liked. I was politely approached by Delonn Ellison who identified himself as a Sales Consultant. Needless to say I left my 2013 at the dealership and left with a brand new 2015 Kia Optima Hybrid for close to the same payment per month. Delonn worked professionally to get the deal done in a timely manner, provided a insightful test drive and explanation of the vehicles features. i was very pleased with my car buying experience and plan to refer family and friends to Delonn in the future.

Craig Lewis

Dec 31, 2015

Leah delivered service excellence everytime I visit. She makes you feel like she is giving you personal service everytime. It's always a pleasure visiting Kia of Wilmington when Leah is involved.

Kristina

Dec 29, 2015

Salesman, Anthony, was very nice and tried to make the process as quick and easy as possible. I gave him what I wanted and could afford and he made it happen.

helen567

Dec 28, 2015

Buying a new car is not usually an easy process, , but Larry Price, sale person made this process easier than usual. He was friendly and knowledgeable and believed in his product.This was an extremely pleasant, friendly experience from when I walked in the door with my daughter who have previously purchase her own new Kia . This was the best decision I had made in a long time, I love my new car, thank to Kia, everyone was so helpful.

tleelee2

Dec 14, 2015

Robert Ness was very courteous and took care of my wife and I throughout the process. He drove around to get us what we need and made sure we were statisfied with everything. We ended purchasing 2 cars. Thank you.

Doris

Dec 7, 2015

I waited 3 hours for an oil change, tire rotation, and car wash but in the end they said the work was free because I was waiting so long. They had carwash problems or something. Thanks again!

Marianne

Dec 5, 2015

I have peace of mind knowing the job on my car was done correctly. No worries when I leave. Mike, Leah and Al not only gave professional service but made feel right at home. Mike went over and beyond the call of duty helping me figure out what my car needed to get through the winter. And then there is Anthony (salesman), bought my car from him. He greets me every time I come in and always remembers my name. Love him! I can't say enough about the wonderful staff plus the great mechanics who keep my car on the road and running great! ,I have peace of mind knowing the job on my car was done correctly. No worries when I leave. Mike, Leah and Al not only gave professional service but made feel right at home. Mike went over and beyond the call of duty helping me figure out what my car needed to get through the winter. And then there is Anthony (salesman), bought my car from him. He greets me every time I come in and always remembers my name. Love him! I can't say enough about the wonderful staff plus the great mechanics who keep my car on the road and running great! ,I have peace of mind knowing the job on my car was done correctly. No worries when I leave. Mike, Leah and Al not only gave professional service but made feel right at home. Mike went over and beyond the call of duty helping me figure out what my car needed to get through the winter. And then there is Anthony (salesman), bought my car from him. He greets me every time I come in and always remembers my name. Love him! I can't say enough about the wonderful staff plus the great mechanics who keep my car on the road and running great!

Bubby2525

Dec 5, 2015

John was very helpful and had knowledge of all the cars I was interested in and helped me make the best desicion for my purchase.

Denise

Dec 4, 2015

Salesman was very knowledgeable about the different options available. It was a smooth and fast process from beginning to end.

MM911

Nov 28, 2015

Vehicle went in for power steering leak and seat issue to get checked and estimates. Dealership decided without notifying us to go ahead and start working on 2 recall items. Thus unauthorized work and vehicle had to stay another day. Next day given estimates of 1200 for PS and 1500 for seat. Elected not to do either at this time due to lack of funds, but asked if they could get driver seat back up, was stuck reclined. They were able to do this. Picked up car, but wasn't given any service ticket. Noticed engine making noise and wanting to stall out. Complained to dealership salesman since service was closed. Salesman was very understanding and helpful, Larry Price, and recommended leaving the car so the service team could look at it on Saturday. We did this. Next day the vehicle wasn't hardly looked at, told it wasn't anything they did, but need another day to look at it. Total mess now engine idles high and very noisy. Basically, they messed up my vehicle, tried to charge us 1500 for a front seat when they could get the seat back upright, worked on vehicle without permission for the recall items, very poor with notification on any of the days as we had to call them most of the time and here is probably the worst thing they did, I believe. On the slip we received the second time we picked up the vehicle they put that the vehicle was 3 qrts low on oil, which it wasn't when it went in. I checked the oil the next day (dark when got home) and found it extremely overfilled. I changed the oil and estimate it was at least overfilled by 2.5 qrts. My opinion is that this dealerships mechanic intentionally overfilled our vehicle with oil, because of our complaints!

Jason

Nov 17, 2015

The people are very nice and considerate of your time especially when you are bringing in your car for service. Leah is wonderful to work with.

Steven

Nov 13, 2015

Service department is so customer sensitive and friendly! Leah was wonderful and knew I wanted to get going as soon as possible...and she made that happen :-)

Della

Nov 10, 2015

I was informed as to what was wrong with my vehicle and that it was fixed in a timely manor. Also that when the work was completed it was wash. Thanks for that.

Mike

Nov 9, 2015

After making the initial request online, I received a prompt callback and was squeezed in to a busy schedule the next day. Everyone that worked with me was quite pleasant and professional.

Johnson

Nov 6, 2015

I was not expecting to buy a SUV when I was turning in my lease vehicle, but the sales team did not pressure or haggle me about purschasing. They were very professional and very helpful with this buying experience.

Richard

Oct 31, 2015

Leah was great. I had a coupon for detailing and she arranged both my service and detailing for the same day. She is a gem!

Joy

Oct 22, 2015

Nick was very understanding of my financial situation, made it possible for me to afford the vehicle that I wanted.

cchestnu

Oct 9, 2015

Employees are friendly, warm and welcoming. Service went very well comfortable waiting area. Times for service is very accommodating. Get appointments fast. Employees offered support around calling to schedule future service as needed.

Cheryl

Sep 24, 2015

Service people were pleasant. Friendly, and got me a loaner car quickly. They make the whole experience very pleasant. I never have a problem when I take my Kia for service.

Do

Sep 22, 2015

Professional people from the purchase to the delivery,,and all dealings since then,,apprxm 3yrs or so..always there for you,,,Clean nice waiting room if you want to wait for your car,,Everyone friendly,respectful and easy to deal with...Never pushy or hurried,,,Would recommend to family and friends,,,which in this day and age is really saying something,,,

Johnson

Sep 16, 2015

I was not expecting to buy a SUV when I was turning in my lease vehicle, but the sales team did not pressure or haggle me about purschasing. They were very professional and very helpful with this buying experience.

Waugh

Aug 22, 2015

I came in for my 7,500 mile checkup for my 2015 Kia Sportage and was just looking at the 2016 Kia Sorento that was on the showroom floor and loved it. John worked up some numbers and after some negotiating it worked out for me and I traded in the Sportage. I should have just got the Sorento this past March, I absolutely love the SUV so far and I'm happy with the customer service I received.

Bobbie

Aug 21, 2015

The wait time was on target with my thoughts. Service was completed within an hour and the young lady that waited on me was very nice, helpful and professional.

Schricker

Aug 14, 2015

John K. and everyone else at Kia of Wilmington are just very fun and positive people who made this a great experience. I wouldn't go anywhere else.

Burg

Aug 13, 2015

Larry was great - he was very knowledgeable and made the whole experience great! We will definely recommend KIA of Wilmington and will go back when we need to purchase our next car.

Jason

Aug 13, 2015

The staff are very friendly, the waiting area is clean. My car was ready when they said it would be ready and it was nice to have a shuttle service take me to work so I did not miss any time waiting for my care to be serviced.

Cheryl

Aug 7, 2015

Kia of Wilmington always takes care of my wife and she is very satisfied with service and the professional folks working there.

Amateurlegend

Aug 7, 2015

The deal on the used vehicle looked good until we questioned the fees. Seems they included a $449.00 "document" fee that they forgot to mention and $699.00 for gap insurance which we did not request. As a senior citizen, I have purchased many vehicles and have never run into a document fee this high. This was just their way to increase the cost of the vehicle, so the deal was not as good as we thought . Plus, the car was dirty when they delivered it. This used to be a quality dealership, but they have gone downhill. Will not return.

Jimenez

Jul 30, 2015

Everyone was friendly and courteous. John Kaldas and Angie were exceptional - he went the extra mile to make us feel comfortable and Angie always responded to my emails in a timely manner. It was our first experience and we felt like we knew everyone for years.

Raymond

Jul 30, 2015

after having my vehicle tow in, problem was covered under warranty, they got me a loner because it was going to take some time, and corporate was involved. The service manager /people were very helpful in getting this problem fixed.

greeniz69

Jul 30, 2015

Everyone was very friendly. John Kaldas and Angie Maddox exceptional. Our first time, but felt like we've done business for years. Clean Facility - Great Team!

Kia

Jul 22, 2015

Everything! I work in sales, so I know how a sale should be handled from start to finish. Adrienne Lombardo qualified me from the very beginning, asking all the questions needed to figure out what direction to lead the sale. She answered all of my questions and sold me the EXACT car I wanted! Your pricing was higher than a previous Kia dealership (Scott of Springfield, Pa.), but I had their offer in writing and your finance dept matched and beat the price. I have already recommended Adrienne and Kia of Wilmington to people I know AND work with. Buying/Leasing a car is USUALLY a painful experience haggling w/ salespeople & management at a dealership. Not once was dealing with Kia of Wilmington an inconvenience or a stressful situation! That is greatly appreciated!!

Croney123

Jul 18, 2015

The salesman listened to what I was looking to buy and the parameters of my purchase ie price , age of car, mileage and my driving pattern. He was knowledgeable about the type of car I needed, comparing it to cars available.

Kathleen

Jul 17, 2015

availability of appointment, pleasant experience, informative explanation of service evaluation I would recommend this dealership service to my family and friends

jburgwinkel30

Jul 16, 2015

Adrienne has been nothing but so helpful!!!! I dread going in to buy a car but because of my interaction with her i will tell all of my family and friends to shop with her!!!!

Eileen

Jul 4, 2015

QUICK, FRIENDLY SERVICE at the KIA of Wilmington. The customer service was excellent with little wait and a free car wash was nice too.

Thompson

Jun 20, 2015

Loved the Sales Manager, Mike. He made buying easy. Also you Service Dept was wonderful. They followed up with me for status as they said they would

Catherine

Jun 17, 2015

I must say this dealership has really stepped up to the plate and I have repurchased from them because of that and I also referred 2 customers to them that did purchase vehicles so bravo!

Nicole

Jun 8, 2015

I loved working with Jordan and Tine *I think that was her name* They were so helpful, friendly and understanding. The smiles and kindness was really appreciated. I thank them Both Even the sales guys in the waiting area were very friendly.

Janell

May 27, 2015

Everyone is pleasant & informative as always. Service is always done at the appointment time given and quickly. All this together make life easier to deal with.

sweet2you2

May 21, 2015

These gentlemen George Hallowell, Mike Finegan, and Kris Wiley were excellent. These men are the best. Excellent service and they were quick. They were very polite and I actually had a good time talking with them. EXCELLENT!

Polish

May 15, 2015

Attention, honesty. really concerned with our needs!! Excellent customer service especially from Adrienne & Jordon!! The entire experience was an A+. Have already told 2 people about your dealership

bubbie1021

May 15, 2015

Honesty, making sure all our needs were met. showing us all the ways to get the lease done .Continually updating us how the process was moving forward

Susan

May 13, 2015

Everyone I meet at your dealer is always friendly and wanting to help me in any way. I really appreciate that!

Thomas

May 6, 2015

The entire process was "smooth sailing", from check in to check out. Everyone was polite, and my Sorento was ready when promised. Even my 2 hour stint in the waiting area was pleasant.

Albert

Apr 30, 2015

I waited as my car was serviced and found everyone friendly, courteous and work was done in a timely manner.

Love Kia of Wilmington

Apr 28, 2015

KIA of WILMINGTON is a "USAA Certified Dealer". They made my car buying experience as easy a possible. I was in and out, driving my new car home in an hour. Papers were ready when I walked in. The prices we(USAA, KIA AND MYSELF) discussed before I made the drive to Delaware were promised, and honored at the time of sale. No hidden fees, no HAGGLING they truly are an amazing team! They made me feel valued, important and special. KIA of WILMINGTON and their other lots will be the only place my family will purchase future vehicles from.

jill

Apr 23, 2015

Awesome staff, great customer service. As a first time buyer I was immediately out at ease and everything was ran smooth and painless. Thanks to George Hollowell.

sammyj1108

Apr 11, 2015

I searched for Adrienne via Google and found her, again. My first experience two years ago with her was phenomenal. She was so personable and friendly I knew I only wanted to deal with her again. I found her at Kia of Wilmington and once again she has put me on a brand new car. She is the only sales consultant I would recommend to anyone. Great customer service and follow up support.

John

Apr 7, 2015

Prompt service, called when complete.I had a question about connecting the bluetooth and while I paid, the other person went out to my car to troubleshoot and then show me what she had done.

Cynthia

Apr 2, 2015

very helpful with all my car issues, didn't have to wait very long, overall, excellent service, thank you very much!

Poteat

Mar 25, 2015

Mr. Nick Fiorello had excellent customer service skills. His help was greatly appreciated every step of the way. Definitely recommended and will return!

Marianne

Mar 24, 2015

The people in your service department are absolutely the best! Today I had the front breaks serviced. After the breaks were put on, Jordan took it out for a test drive. What great customer service! Who does things like that today? Nobody but Kia! When I leave the Kia service department, I feel totally satisfied and safe. Today, Jordan gave me such peace of mind, I left there with no car worries. When it comes to your personal transportation, peace of mind means everything! Thanks Kia for your caring employees! Where do you find these people? Job well done again! Thanks...

Ash

Mar 21, 2015

George and Kris are very knowledgeable about the products. They took the time to answered all my questions and were extremely polite. They did not rush things and never once tried to push anything on you. This was the most pleasant and relaxed car buying experience I had. Everyone there is so nice and they greet you as soon as you come through the doors. I am truly HAPPY with my purchase and would definately recommend to others to come to Kia of Wilmington.

sash

Mar 17, 2015

I LOVE MY NEW OPTIMA !! George and Kris were AMAZING. They took the time to explain all the details of the car and answered all the questions I had. When I was undecided between two colors .. they brought them out side by side so I had a better feel of what I liked and what I was looking for. They were NEVER in a rush or NEVER tried to push anything on me. This was the best car buying experience I had. George and Kris make a great team and have great customer service. They both were very pleasant and polite. I would definately buy there again as well as recommend them. Thank you both so much! : )

lchandler

Mar 14, 2015

I stopped in to ask a question & Adrienne sold me my brand new 2015 Kia Soul!!! I will refer everyone to her! Best sales experience!!

Itsbrittlyn

Mar 12, 2015

Adrienne was amazing. I'm planning to move out of the area and would travel back here just to make sure my next car purchase goes as smoothly as it did with her this time!

jpt1458atgmail.com

Mar 11, 2015

YES!!! Because this dealership was absolutely no high pressure! Friendly from my first step thru the wrong door! Worked to get me to my financial comfort zone. Spent time showing me features, even set up phone and Pandora. Ready to drive away in funky style

Nelida

Mar 10, 2015

Employees are nice, professional and accomodating. The car ride option is very convenient. I love being able to bring my vehicle in for service, get a ride to work and be picked-up and back to the dealership.

Karen

Feb 27, 2015

I liked that the staff "Leah" was very helpful, accomadating, answered all my questions, was very professional and friendly, very knowledgeable

FigmentChick

Feb 27, 2015

From the moment I called to the time I drove off the lot, Adrienne and Kris were fantastic. They both made my experience easy, fast, and went above and beyond to get me in my new Sorento immediately. A truly great experience.

Dave

Feb 15, 2015

Great service from everyone. The tech has a great approach and skill in consulting with customers, having the patience to work with me in evaluating subtle symptoms, and even riding along with me to diagnose the vibration and steering issues. My Sorento needed an alignment and wheel balance. This was a tremendous learning experience for me, because this is my first vehicle that needed an alignment prior to replacing the front struts. Now my Sorento tracks straight and true again, just like when it was new. And the wheel balance eliminated the vibrations!

Huggy_Bear

Feb 15, 2015

Great service from everyone. The tech has a great approach and skill in consulting with customers, having the patience to work with me in evaluating subtle symptoms, and even riding along with me to diagnose the vibration and steering issues. My Sorento needed an alignment and wheel balance. This was a tremendous learning experience for me, because this is my first vehicle that needed an alignment prior to replacing the front struts. Now my Sorento tracks straight and true again, just like when it was new. And the wheel balance eliminated the vibrations!

Adam

Feb 10, 2015

I was kept up to date on a regular basis as to what was going on with my vehicle. The Service Manager, Todd, really explained everything to me and made me fell like part of the family. I will continue to bring my vehicle to Kia of Wilmington for all service needs.

Jade Fortin

Feb 2, 2015

An absolute great experience buying my first car. Friendly and helpful people. Didn't "dick" me around. They tried their best to work with my requirements. Highly recommend working with David Jackson.

George

Jan 30, 2015

Leah was a tremendous help - friendly and courteous, empathetic to my issue, understanding of time constraints I was under, and overall fabulous in pushing to meet my timeline with the repair.

Peter

Jan 30, 2015

The service technician who worked with me, Todd Nelson, was extremely forthcoming and informative. I was presented clearly with the issues discovered with my vehicle and given options and recommendations for solutions. In addition my car was finished with the necessary work very quickly, if I were able to leave work I could have collected my car in the early afternoon, that was unexpected.

Henry

Jan 19, 2015

I am very thankful that the service department was able to squeeze me in at the last minute for a Saturday oil change appointment!

Mike

Jan 19, 2015

The service manager was very helpful and informative. He let me know that additional things needed to be fixed while I was in for routine maintenance. He was clear about each item and made sure I understood next steps.

Sara

Jan 17, 2015

Everyone was kind, patience, and very helpful with this process. This was my fastest and most enjoyable time getting through a car buying or leasing encounter.

Donald

Jan 15, 2015

Todd really helped diagnose the problem. I appreciated that. The entire process worked well and was performed professionally. At the completion Todd made sure that my phone interfaced properly with the car's system. He did great!

Diane

Jan 14, 2015

Todd Nelson and the other Service Team members made me feel as though I was the most important customer. All of the paperwork was ready when I arrived and the amount of time that I had to wait was not long and the team did everything that I had expected. I trust everyone in the Service Department. They deal in excellence !

Marabito

Jan 14, 2015

Adrienne was great, she walked me through everything and made sure I was getting exactly what I wanted in my new car.

Phyllis

Jan 14, 2015

the service people are very friendly and informative. they go through what was done and let me know if there is anything that needs to be done - which there wasn't...

John

Dec 13, 2014

Prompt on time service. Appointment was for 8-00am for oil change and tire rotation. Work completed in the hour the service person told me

Brent

Dec 11, 2014

no hassle. no nonsense. great environment and staff. knowledgeable about the inventory and meets the needs of the customer. that's all that matters and I got that.

SilVC

Dec 10, 2014

I got there, we negotiated fast and I went home driving my new car.

BishopJoyce53

Nov 28, 2014

The prompt attention giving to me. Todd was great.

Tracy

Nov 23, 2014

Todd is very knowledgeable and caring. I know my car is in good hands when I leave it with him. I also appreciate his honestly.

Kathleen

Nov 17, 2014

The expertise and professionalism that both Adrienne and Devon displayed during the entire process was exceptional.Also, the crew who detailed my new car-please thank them-car looked great even in the slight drizzle.

Daniel

Oct 11, 2014

Service receptionist people were courteous, informative and went out of their way to transport us back to our car. Also alert us to any discounts. Very friendly!!!

Leslie

Sep 24, 2014

Every person I met and had dealings with were so helpful and kind. Especially, MiKe FInnegan, Tom, Todd and Blair in finance.

Edward

Aug 26, 2014

Every thing was set up so easily. I scheduled my service appt. online & received a confirmation call shortly after.

Dissatisfied customer

Jun 4, 2014

The sales people were horrible to deal with. We went there looking for an AWD vehicle because we were trading in one and needed to make sure that our next car was going to at least get up our driveway when there is snow. Unfortunately my wife loved the Optima in the showroom and they had a fully loaded Optima demo for a decent deal. We know that FWD is not as good as AWD but our Mazda CX-9 was still able to make it up our driveway (barely but how often was it going to snow out of the year). My wife asked them a lot of times how it was in the snow and how the tires perform. The sales person and the sales manager both said that they have driven that car with those tires in the snow and the car performed excellently. They lied. The first time we got less than an inch on the ground only 2 months later, the car's tires had no traction at all. I looked up the tires ratings (something that I will not forget to do at the time I buy again) and they had the worst ratings I've ever seen on any tire. When I called them to tell them about this they said there was nothing they could do. When I pushed further the sales manager stated that she will call the Kia rep to she what they can do. Every time I called she said that she was trying to get a hold of him but never would call me back. I was on her for 3 months. More than enough time to get in touch with the rep. When she finally said that she talked to the rep and he would look into it, I never heard from the sales manager again. She would not take my calls and wouldn't call me back. She was always busy. I was never mean or raised my voice, only a persistent concerned customer that called many times every week for a few months. They lied to my wife and I just to get the sale and when they gave us the car it was running on fumes. They said that they would get us 2 free tanks of gas but never made good on that promise. Our car went in for something to get added on to it and I told them many times to fill it up then for free and they said that they would do that but then never did. They blamed it on miscommunication because they said they needed to get authorization from the sales manager to give me the free tank and, guess what, the sales manager didn't know anything about it and had to look into it. So instead of looking into it at that time we just got the car back without gas again. When I called up about it she said that she would look into it again. A few days later I finally got a hold of them again and she said she would do it for me and I could stop by at a any time. When I stopped by after work after waiting for a while I got told that I needed to be there earlier. I was so fed up with this dealership I never went back to them for anything again. The Kia sales people will lie and cheat just to make the sale a promise things they can't deliver on. We leased a car from the Mazda side and I worked for Hertz rental cars and dealt with many of the sales and service people in Mazda and Honda before and they were all great but the Kia people are horrible liars.

kshepherd668

May 5, 2014

Found a 2012 Kia Soul on Web page with an e special price. Contacted Dealer via email and was given same price. Set up test drive appointment and drove an hour to Dealership. Met salesman and took car for test drive. Upon my return to Dealership we sat down to work on deal. I had gotten pre - approval for my loan from my credit union. Low and behold because I was not using Dealership Financing the price of the car was now almost $1000.00 more. Are you kidding me. Needless to say I walked and they are out of a sale of a fully paid for car. There's something wrong with this business practice. Don't believe the E Pricing.

Jen O

Aug 29, 2013

Unfortunately, my family had the WORST experience at this dealership. My parents set out to buy a car for my niece and the experience turned into a complete nightmare. They traveled over two hours to purchase a car and were treated like second class citizens! Jim DiMatteo and staff were very unprofessional, re-negged on an oral agreement, shady and very rude. Needless to say, no car will ever be purchased at this dealership. The owner and KIA should be embarrassed about how operations are being run here! So disappointed.

dduckfanatic

Jun 3, 2013

I bought a used car on Christmas Eve because my car died. Of course the car dealership/ sales person was quick to roll out the red carpet while I was in the process of buying the car. Once I signed my name they quickly forgot my name. Because of the short notice of needing a car I didn't get the full effect of how much I got duped until I was able to sit down and really read the fine print. Long story short I bought an waaaay overpriced piece of junk. I could almost let that slide if I could get someone from that place to actually do what they are suppose to do. I set up a meeting to discuss the issues I was having and the person I was suppose to meet me wasn't even available for the meeting. I was told they would call me. 3 weeks later and still nothing. 6 months later and I have a car with no tags. DMV has been nice enough to work with me since the dealership is not. I wouldn't recommend this place to my worst enemy.

karenchance

Mar 25, 2013

Bought car Dec 26, 2012. Today is March 25, 2013... still waiting for registration. On Dec 26...Walked out and looked at 2 cars. No test drive yet, but when we returned, there were finance numbers on the table for us. I was told I could not afford the car I wanted. Ummm... I got the car I wanted and paid $200 less then their original quote! (honest)Bought car without extended warranty cause I buy new every 4 years. (We declined this and the service contract with Erin the finance mgr.)But They added ext. warranty anyway As well as a service contract that I said I DID NOT want cause we use Firestone for oil changes. I called the finance mgr as soon I got home... They finally agreed to refund extended warranty. a week goes by and had to call about resigning contract... they said they sent the $ to bank to apply to principal of the car loan. (Really?)Oh and did I mention that this was the 3rd car my family had bought in the last 3 MONTHS from this dealer? (and the last).Demanded they contact the bank and redraw the contract as agreed when we purchased the vehicle. They agreed but it took 3 weeks. Went to resign contract and was told I may have to wait anywhere from 5 minutes to 5 hours cause they would not interrupt the finance manager cause it could upset the customer she is with! (honest)Finally resigned the contract for the correct amount with reduced my payments by $75+ per month.Still waiting for my registration. They had to reissue me t-tags cause mine expired only after I refused to leave with expired tags. (yes they told me that they would pay for any ticket I may receive.) It was only after I demanded that in writing did they magically come up with new t-tags!Disgraceful!Fortunately I absolutely LOVE MY KIA OPTIMA EX!!!!

cadillachybridkia

Sep 29, 2012

Kia of Wilmington is an Excellent place to do business! My family has done business with this dealership for many years, and wouldn't go anywhere else!

Alyssa

Aug 5, 2012

Go see Anthony. If you are debating between Martin Kia in Newark Delaware or somewhere else go to Kia of Wilmington. I had many problems trying to buy at martin Kia with their bad attitudes. Plus I was offered a better deal at Kia of Wilmington :)

bunkofurko

Feb 9, 2011

Okay, so we went in there on Monday, January 31st, 2011 and asked the first available salesman about the 2011 Kia Optima. He immediately responded that they do not sell the Altimas, and if I want one, I should go to another dealer instead.Well, Kia has the Optima and Nissan has the Altima, that much is true. Too bad the Kia of Wilmington "salesman" was not told by someone over there that Kia is supposed to be making and selling the Optimas, and not some other car maker. Maybe I should go over to a Nissan dealership next to see if they have the Kia Optimas?There is one other Kia dealership in Northern Delaware, in Newark, so I went over there as well. I was told they have two Kia Optimas (at least they have heard of this new Kia model!!!), but then they said that they had none of them at the dealership, after all, but instead I should go to over Christiana Mall (quite a distance away) and look at the Optimas parked over there at the entrance to the new Target Superstore! I kid you not.I did not go there, obviously, and will in fact drive up to Pennsylvania next to see if these Kia dealers are of the same overall quality there as well. I may go to one or two more Kia dealers, and if this incompetency continues, will simply pick another brand. Too bad for Kia spending so much dough on fancy TV spots on their Optima, when their dealers obviously cannot sell the car.