Used Cars for Sale at Kline Volvo in Maplewood, MN

A & A

Aug 31, 2016

This family has been driving Volvos from Kline's since they were located on 35W in Roseville! Scott Muellner hasn't been with Kline's for that long, but has been with us through the last three Volvos. We always request his assistance and have been well taken care of for at least the last twenty years!!

Clynch

Aug 30, 2016

Karleen was great to work with in choosing our new vehicle. She is very knowledgeable and gaveus very helpful information about all the options on our new car. She contacted us immediately when our new car arrived and was very couteousAnd helpful with the entire process. We would definitely refer our friends and family to Karleenand your dealership if they were interested in purchasing a Volvo.

Jimc987

Aug 30, 2016

Peter Carlson, my sales person, was personable and professional to deal with. He listened to my wants and was very thorough in answering my questions. I did not feel pressured to make a purchase and I feel that I received a fair price. I would return to Kline Volvo and Peter Carlson again.

Terry

Aug 23, 2016

We always receive excellent service and honesty from Mike Hendrickson, Scott Muellner and their service team. Honesty is important to us and is the reason we return to Kline Volvo.

Kim

Aug 21, 2016

Scott was able to schedule my service for the date that I needed. I was able to drop off and pick up my car at my convenience.

HAPPY CUSTOMER FOR 6+ YEARS

Aug 17, 2016

Michael Hendrickson was a outstanding in keeping me informed about the progress of the service and went through the "work to be done at the next schedule service. The entire staff is friendly, responsive and it creates a warm pleasant environment.

Jason Mayer

Aug 7, 2016

I visited my local dealership (in Golden Valley) 3 times and gave up - they ignored me, were too busy for me and - apart from the sales manager - pretty much dismissive.Knew I still wanted a Volvo, but was hoping for a better experience, so drove 25+ miles further to try the folks at Kline. What a difference! Organized, professional, they let me drive a couple of vehicles, no pressure whatsoever and then found me the car I wanted. Definitely the right experience for someone spending over $50k on an XC90. If you're in the market for a Volvo I highly recommend this team, and especially Peter Carlson who looked after me from start to finish.

Sharyl Nestor

Aug 6, 2016

Brought my 2007 S60 in for service, and finding that cost to bring it up to best condition would be more than the car was worth, I looked at other options. Karleen Byrnes has been my sales person since I purchased the 2007 with Overseas Delivery at the dealership across town. I have followed her to Kline just to say hello while my S60 was being serviced.She found a 2016 S60 that fit my needs, and now I am learning to play with all the new computer toys that this car offers!Everyone is friendly at Kline, and I am grateful to have Karleen's expertise to guide me through the new-to-me car.

Elaine Anderson

Jul 30, 2016

I depend on Scott Muellner at Kline Volvo in Maplewood to listen to my concerns, give me advice, and direct the service work on my 10 year old high mileage Volvo. I am never disappointed! Once again, thank you, Scott, for great service.

ragSter381

Jul 30, 2016

My day started by wanting to look at a 2012 VW Sportwagon that Kline had on their lot. I had been looking for that model car. This one had exactly the equipment I was looking for. After meeting a couple of old friends from a previous job at another dealer, I was introduced to Sarah Rentz. She was extremely helpful in showing the car to me and helping guide me through the car buying experience. I would highly recommend going to Kline Volvo for any new or used car purchases. I look forward to keeping my car purchasing experiences with Sarah and Kline Volvo.

Ic

Jul 7, 2016

Whatever you do, don't bring your car here. They will break your car and the useless service manager Ted Cahill will shrug his shoulders and tell you how he won't pay to fix what they broke. Brought my car to Kline to diagnose why the hood on my convertible wouldn't go down. The first time they told me how I needed new coil springs and a new liner but no clue on the hood malfunctioning - I would have to bring it back for that and I was out $140. I brought the car back and after an hour not diagnosing the problem, I was out another $160 and told it was take 3-4 more hours and $600+ to figure out what was wrong. I declined to spend another $600 on their incompetence only to get home and find I couldn't get out of my car - the door wouldn't open from the inside! I bring it back and you guessed it - I have to pay for them to figure out why the door that was working when I dropped the car off wasn't working when I picked it up. This is the worst car service racket I have ever seen and I have lived in 6 states. The Attorney General should shut this place down. I would give them -10 stars if I could.

julie

Jul 7, 2016

i just purchased my second volvo from karleen at kline. i followed her from borton where i bought my first volvo i really liked her she is very knowledgeable about Volvo vehicles and very honest! i was not happy at borton the people in the service area were very rude not happy at all there. i found out where karleen was working i went there 2.5 hrs from my home.

Trent W.

Jun 15, 2016

I just purchased my second Volvo from Sarah Rentz at Kline. My experiences with both sales and service have been outstanding. I drive further to get to Kline as I live in the west metro, but it is well worth it. Chuck in finance went above and beyond to secure fantastic financing, and Sarah made the sales piece a breeze with her hard work and knowledge. Kline should be your preferred Volvo dealership.

Robert Peppersack

Jun 12, 2016

Was treated great and Scot Mullner was great. Did not leave any uninsured questions. Also did not push any extra sales pitch on me like other dealerships.

Wendy

Jun 8, 2016

Karleen Byrnes was very friendly and attentive and made the car buying experience a good one. She even took the time to drive me to the rental company to return the rental car I had been driving, and was kind enough to provide me with a loaner car while I wait for my new car's arrival. It would be nice if this site would correct the spelling of her name.

julie

Jun 4, 2016

This is is my second Volvo purchase. Karlene was my sales lady. I really like her a lot! I followed her to the dealership she is currently at. Kline should feel proud to have her as a employee because she goes beyond the call of duty, She is a wonderful woman. i found her honest and compassionate about Volvo's safety. I felt she cared about me as a person and spent time explaining different avenues i could go with owning verses leasing my new car. I cant say enough good things about this kind lady.Kline show floor is beautiful and I am looking forward to coming there for my Volvo service . thank you to Karlene and Grant! I give karlene a 10 plus!

Svenske Flicka

Jun 3, 2016

Not only did she respond to my internet inquiry within about 90 seconds (really!) but she handled every detail of the lease exchange on my XC70s efficiently and flawlessly.

Kyle S.

May 28, 2016

Robert Dunaski was really great to work with. All service items were performed on time and accurately. I like the new store remodel as well.

XC901313

May 27, 2016

I recently had my 50000 mile service and Scott Muellner and the service department did an excellent job. Scott always greets me by name when I come for service and that is a very nice touch.

Gene Gjerdingen

May 25, 2016

I recently had regular maintenance done on my S80. Bo Dunaski and the service department did another excellent job, as usual.I purchased my car at this dealership 6 years ago this weekend and would do it again.I highly recommend them.

George Sheets

May 23, 2016

Scott Muellner is an excellent service agent: knowledgeable, always helpful, and judicious in advising us on service for our high mileage Volvo XC 70. I feel confident in trusting his recommendations.

Skyking

May 23, 2016

Scheduled an oil change service and upon arrival was greeted by Bo. He efficiently checked me in and with in minutes my car was on its way to the service area. I love the new look the dealership has and was greeted by Karlene Byrnes who gave me a tour. The sales area is a wonderful design to inspect the many vehicles on display. The customer waiting area is very comfortable with private areas to work on computers and have a snack and cup of coffee. The car was finished quickly and Bo reviewed the work completed and walked me to the cashier's desk. The car was cleaned and looked perfect.Both Bo and Karlene were very pleasant and each has a positive attitude.

Elaine Anderson

May 21, 2016

I drive a high mileage Volvo.....whenever I encounter a problem or need advice I call Scott Muellner at Kline Volvo. He takes the time to listen and always gives me good advice and service. I know my satisfaction is guaranteed!

MattKim

May 17, 2016

Karlene Brynes gave us top notch customer service and was extremely knowledgeable. We are very happy with our first Volvo, an XC60. The waiting area was nice and clean with a tv and refreshments.

bookguy

May 16, 2016

Last week, Kline Volvo checked the airbag warning light on a car I was considering purchasing. They found that some issues could be cleared up, but others would need to be repaired. They gave me a list of the issues with the cost for each, including a few non-airbag issues that would total about $2000 to make. I then talked the matter over with Bo Dunaski, whom I have a great deal of trust in. Because of this, I was able to make an informed judgment about the relative risk of purchasing this vehicle. (I didn't buy it.)

agm

May 15, 2016

We live a distance from Kline Volvo. We received a service campaign notice from Volvo for our XC70. I called Scott Muellner, and as usual, Scott coordinated the scheduling and completion of the service campaign work, making it effortless for us. Scott is a true asset for Kline Auto.

mnvolvoowner

May 12, 2016

I recently setup a meeting to drive a used S60 with Leo Bacerra at Kline Volvo. Came in at lunch quickly fell in love with this car. Leo, made purchasing quick and easy. Was able to take my current vehicle in and give me a fair trade in and with little to no haggling met my price needs. I also used their expertise in financing to exceed my banks loan and I was on my way with my new car. Thanks Leo and Kline for making me a Volvo customer for life.

Gdp61

May 11, 2016

We just traded my wife's XC60 for a 2016 XC90. John Rogers helped us through the transaction and went out of his way to accommodate us. My wife changed her mind on the color and options so we ended up with more car than we initially intended to buy but we're very pleased with that result as the vehicle is stunning and drives very nicely. John demonstrated a deep knowledge of the vehicle and its features and took the time to "train" us on them. He did a great job for us. Our only concern throughout the process is that some of the inventory seemed mis-matched for Minnesota weather. White carpet and white leather for Minnesota winters? Seemed odd. Otherwise a very good experience.

carla0262

May 6, 2016

Let me start by saying that I sent emails to multiple Volvo Dealerships as I stated that I was going to purchase a Volvo XC90 Hybrid T8 Inception model. I started in Phoenix since we winter in Arizona. When I didn't get an answer to my email for a vehicle that I knew they had on their lot I was somewhat surprised. Their website says that the dealership will respond with an e price to website requests... but I guess they don't. I did receive a cordial note from the manager a couple of days later saying he had sent my request on and that if someone didn't get a hold of me I was to contact him. Wasn't the answer I was looking for. Next I sent an email to Las Vegas..... I received a cordial response with the vehicle at list price which I already knew off of their website. I made a reasonable offer for an all cash with no trade in vehicle. To this I never received a response at all. Guess they also didn't want to sell the vehicle I knew they had on their lot. I next sent emails to the two Volvo dealers in Minnesota since we have a home there that we will return to in about 30 days. I explained in an email that I wanted to purchase a specific XC90 Hybrid that they had on their lot and listed on their website.I received email responses pretty much immediately from both Minnesota dealers asking that I contact them with more information. Minnesota nice again. I responded to both dealers and had a call from Kline Volvo within minutes. Leo Bucerra was the sales person at Kline on Saturday and was extremely responsive. I made a reasonable offer and was told that the manager needed to be contacted and he would respond as soon as he had an answer. I received an acceptance within a couple of hours and made a deposit on the vehicle over the phone. Fast , easy and honest upfront dealership to deal with. I was impressed. As a side note I did receive a call on Monday from the other Minnesota dealership following up on my request. I had already made the deal with Kline Volvo salesman Leo Bucerra on Saturday. His quick response and very cordial communications were a pleasant surprise. Since the Saturday I've had communication with Leo a couple more times with him following up on paperwork questions for the title and insurance info. Once completed I received an email from Melissa Daugherty finance manager. Melissa sent me a listing with costs of extended warranties and add on options that were available. She was not pushy and left the decision to me entirely. I appreciated the simple up front email and responded with the option that I did want the dealership to add. The contracts came by FedEx the next day and I've signed and returned. Simple , Easy Honest purchase. Love the people at Kline Volvo I've dealt with so far.I will be returning to Minnesota and picking up the vehicle in about 30 days. From what I've read of the reviews on Kline Volvo since then I'm very confident that I was lucky to have contacted the Kline Volvo dealership and worked with Leo Bucerra and Melissa Daugherty. I look forward to a long association with Kline Volvo.

keith2016

May 5, 2016

Just purchased a 2016 Volvo XC90 and couldn't be more pleased with the vehicle. My salesperson Sarah Rentz was very knowledgeable and demonstrated a genuine interest in understanding my needs and promptly addressed any questions or concerns I had. It was a pleasure working with her and the staff.

Jessica Ahlborn

Apr 27, 2016

I had to drop by service for my new S60 and had the pleasure of working with Ryan. I called him in the morning and left a message and he promptly returned my call and greeted me when I arrived. They ran a few software upgrades and I was out the door quickly with clear explanation on services completed. Great dealership, great service and friendly staff.

marni.karnowski

Apr 25, 2016

My service advisor, Bo Dunaski, and the staff at Kline Volvo are fantastic! My car had a small leak and they did not stop until the source was found and fixed. I always know that my car is in good hands when I bring it to Kline for service.

David K

Apr 23, 2016

After describing the vehicle we were seeking, we were given the opportunity to drive two similar vehicles. When we showed the most interest in a specific vehicle but it included expensive wheels which were not of intetest, the wheels were 'swapped-out' and the price was reduced. We picked up the automobile the next day. Subsequent to the purchase, we have continued to have excellent and immediate response to any of our questions.

Kris Anderson

Apr 22, 2016

I stopped in several times and Karleen was very patient and gracious each time. I knew I needed to carefully evaluate which Volvo I was going to buy since I'd have the car for 10+ years. She was great about answering my questions and really trying to get me in the right vehicle. I'd recommend her to anyone buying a new Volvo.

tammyhuang

Apr 14, 2016

When we first visited Kline Volvo, we just thought to take a look since our budget on a new car was lower than Volvo brand. Karleen Byrnes who greeted us, introduced various car models we asked so much into detail, not only the features, but also the financing plan which is really attracting. Our most impression is that Karleen is soooo passionate about the brand. One has to love it wholeheartedly and 100% believe in it to pass her passion to others. That's what we saw in Karleen Byrnes. Karleen is also very patient from the beginning to the end. She is THE MOST patient sales I have ever met, not only in car dealer industry, but in any sales field we have experienced.Although Karleen is a sales, but she is very gracious that make you feel at ease when talking to her. Her manner matches with the Volvo Brand very well! Thus, we think she represents the Volvo Brand perfectly.We made our final choice and bought a V60 cross-country. We are so glad and feel lucky that we have met Karleen Byrnes so we could make the correct decision.We would highly recommend Kline Volvo, and strongly recommend you to meet Karleen Byrnes if you are interested in buying a Volvo.

LindaR

Apr 11, 2016

The staff are ALL very friendly ALL of the time and the remodeled showroom is looking clean and gorgeous! Peter Carlson was my salesperson and he always asks if there is anything he can help me with to optimize the use of all of the features of my XC60. Scott Muellner in service is professional and knowledgeable about MY vehicle. His time estimates are always accurate and he goes above and beyond to make sure I have everything I need while my vehicle is being serviced. Since the cost of vehicle maintenance is INCLUDED in Volvo's leasing programs, it is truly a pleasant experience (without hesitation) to visit this dealership!

Jessica Ahlborn

Apr 9, 2016

I have just leased my 2nd vehicle with Kline Volvo. My experience with this dealership is what keeps me coming back and the vehicles are beautiful. I always feel supported and Peter was great to work with this time around!

Kara

Apr 6, 2016

We have loved everything about Kline Volvo from our first interaction. They made the buying process easy and fun. Actually, most of the deal was made over online chat. Every time I go there for routine service I am reminded that they have a great model for providing customer service. With the recent remodel, the facilities now match the level of service they provide. I was able to take my laptop and comfortably work, connected to the excellent wifi connection, while they serviced my vehicle. Despite the openness and business of the space, it still felt rather quiet. They represent the Volvo brand well! I do not often go out of my way to review a business, unless I am thoroughly and repeatedly impressed. Such is the case with Kline Volvo.

happy repeat customer

Apr 6, 2016

I have leased 3 Volvos in the last 7 years from Kline Volvo. Melissa Daugherty was the sales person for all 3 leases. Melissa has kept in contact and knows what I want in my Volvos. For my last transaction I sent a email to Melissa and within a couple of email communications we made a deal for a car that is in transit, and she had all the paper work ready when I had my other Volvo in for service. That is great service!

Ktwbl

Apr 3, 2016

I have taken my car for Service at Kline Volvo for 6 years. Once again the service I had done was done timely and Robert Dunaski did a good job communicating what was done and what (and why) any other work was recommended. I appreciate their attention to detail. Kathy T

XC90 Owner

Apr 1, 2016

I had the mechanic's nightmare complaint of a rattle in the back of my XC60. In working with Bo Dunaski and the service department, they went above and beyond to find and remedy this annoying issue. It has always been an easy and satisfying experience to deal with the Kline Volvo service area.

Granderson

Mar 30, 2016

Always good service and always good advice from Scott Muellner at Kline Volvo in Maplewood, MN.

LAL

Mar 30, 2016

I've been taking my '04 S80 to Kline Volvo since I purchased it there in '04.Scott Muellner is superb in ALL aspects of his service. He is exceptional in his communication skills! I'm in the market for a new vehicle & Scott would be the sole reason for my purchasing another car from Kline Volvo!

Hans

Mar 25, 2016

A roadside breakdown with my electrically dead S80 brought advice from Karleen Byrnes with roadside assistance information and getting my vehicle restored to full health very quickly with the help of Jody Landburg, service advisor, even without an appointment.

MNatty

Mar 25, 2016

Jody Landburg helped me with my most recent service needs - incredibly courteous and helpful, found times and a loaner car that worked for me, and got everything wrapped up efficiently. Thanks for another great visit!

spidaman

Mar 23, 2016

Had a nice experience with Scott Muellner and the crew at Kline Volvo. Work was done as promised, in the time promised. The new waiting area is very comfortable.

Stuart MacDonald

Mar 22, 2016

Following a rather traumatic head on crash and repair [by others] of our fairly new XC90, Robert "Bo" Dunaski, our Service Advisor at Kline Volvo, stepped up and arranged for their mechanics to diagnose and immediately correct the last niggling ignition issue. Excellent help! All is now well.

Bzuk1

Mar 19, 2016

Jody seems knows Volvo and inerworking of Volvo. As a owner of Volvo 2014 and past owner of 2001 Volvo , I noticed that ergonomics Degraded.I hope that future designsAre more to my liking. Jody understandsVolvo better than anyone else

KZEAGAN

Mar 16, 2016

I purchased this used car over 3 years ago and have brought in for service to Kline and let me tell you the service department was amazing and they treated me as if it was a new Volvo. They understood that I had a budget and helped me figure out what to do first. When I purchased my Volvo it was so much fun, I had always wanted a Volvo and until my kids were in college as a single mom that never 2 would have been possible before, the sales manager and team were amazing and found me the perfect car and every day I get in it I love love love it. Some who have had the option to buy the cars they want would maybe enjoy what fun I had at Kline Volvo but I would never want to go anywhere else. I appreciate the respect they gave me whether I was buying a 60,000 car or a 10,000. thanks Kline! Karen , from Eagan, MN

agm

Mar 11, 2016

We had an issue with our S60 and Scott Muellner once again provided us with his excellent customer service response, as in the past when we have had a problem with our vehicles, Scott and the Kline service team have been able to quickly respond and correct the issues. Scott and the Kline team have been a pleasure to work with. The young man Josh, that delivered our S60 was very courteous and a credit to the Kline service group.

Kafk1234

Mar 11, 2016

Karleen Byrnes sold me my first Volvo. I've been working with her for almost a year and she's never lost her enthusiasm for helping me. Karleen is incredibly knowledgeable about Volvo products and services. The team at Kline Volvo care deeply about me as a consumer and I felt that way throughout this process. A great product and most excellent sales/delivery team!Kirsten Kaufmann

Happy Volvo owner

Mar 7, 2016

Peter Carlson was very responsive from the beginning. We did everything via email and telephone due to the 6 hours between us. He found exactly the vehicle I wanted and delivered it to me on a Sunday. Definitely goes above and beyond to make the experience easy for his customers. Melissa was also very responsive and worked with me remotely as well. Thank you!

Golfguy

Mar 6, 2016

I so appreciated working with everyone at Kline Volvo. I actually drove an additional 24 miles to visit their facility rather than the other Volvo dealership just 2 miles from my office. When I arrived at Kline I was introduced to Sarah Rentz. She was so good to work with. She looked out for my best interest. Sarah answered all my question, extremely knowledgeable of the 2016 xc90. I took multiple test drives, she was very patience with me and I can't say enough about of the quality of service that I received. I truely enjoy my new xc 90, it's exceeded all of my expectations. I looked at the mdx as well as the Audi A7. This car is fabulous. You owe to visit Kline.

cnybakken

Mar 5, 2016

Enjoyed working with Sarah Rentz. Even met us on a Sunday so we could test drive the new XC90! Answered all our questions. Provided great customer service.

steve.yatckoske

Mar 5, 2016

Scott Muellner is the best service person I have every worked with. Always attentive to details and makes sure I get what I came in for. I have the confidence when I drive out my car is running at is peak performance.

Sigfrid in MN

Feb 29, 2016

After purchasing a high mileage Volvo from Kline Volvo last year, Jody Landburg ended my research on most economical routine maintenance location by providing very competive pricing and the additional free carwash.

Hook

Feb 26, 2016

Have been getting great automotive service at Kline Volvo since 2004. Scott is a real service pro. He always explains in detail what needs to be done with our cars, how much it will cost, and how long it will take. I am very appreciative of his experience and expertise, and will continue to be a customer of his long into the future.

Vma212

Feb 25, 2016

Quick, efficient and thorough come to mind whenever I get my Bolvo serviced at Kline. I also appreciate having a clean car delivered at the end of the visit.

peterom

Feb 18, 2016

Jody Landburg was an extreme help with my service experience. She made sure that my XC60 was taken in for service right away. She also made sure I was kept up-to-date as to the progress of the service needed.

tahoes97

Feb 8, 2016

Scott Muellner looked at my XC-90 the other day because I hearing a clunking. After Scott looked at it he explained to me what we found and recommended some stuff.

Mike

Feb 4, 2016

I had a brake line rupture last week in the morning and was able to have the car dropped via tow truck and serviced for pick-up in that afternoon. I've dealt with Jody Landburg over the last few years and it's great to be able to count on someone. When I drop my car for service at Kline, I can forget about it, knowing what needs to get done will be done.

Almina

Jan 30, 2016

We recently purchased BMW X5 from Kline Volvo and Leo Becerra was really helpful and he made our purchase smoth and was really friendly and knowledgeable. Would refer him to everyone and Kline Volvo. Thank you

Mbrbtb

Jan 30, 2016

This was a regularly scheduled maintenance still under warranty. Jody was super-helpful setting up my appt, then very personable, welcoming and accommodating at the dealership. Experience was efficient, pleasant. Peter Carlson, who helped me buy my car, stopped by to round out the customer-service experience that makes me pleased I returned to Volvo.

Debbie M.

Jan 29, 2016

Scott Mueller and Ryan Leppert assisted me at my first service visit since purchasing 2016 Volvo XC 90. They took extra time to explain in detail what would be checked, the estimated wait time and made me very comfortable in the waiting area, a bright, airy space for working or resting and the decor is Scandinavian sharp! Even Dan, mechanic extraordinaire, stopped out to explain the work and his detailed checks of the vehicle. Personable Karleen Byrnes, salesperson, and friendly Paul Sebastian, Mr. Carpedia, extended their hospitality and provided a tour of the newly remodeled spaces. The most pleasant appointment ever, Kline treats you like family! Thank you!

jwatchke

Jan 26, 2016

Super excited to be driving our new XC90. We purchased the vehicle with help from Hasan and Leo at Kline. It was a frigid day, but we received the best service and answers to every question we had. Super smooth purchase.

Martin Schoen

Jan 22, 2016

Not sure where to begin: the sales team, the service team, all excellent. The cars are fantastic, but without a great experience with the people selling them and backing them up, well, you can find good cars elsewhere. Kline Volvo is great to visit just to say hello--how many dealerships our businesses can you say that about?!I recommend talking to Karlene for a new car--you get undivided attention to your needs and the warmest smile every time you stop by; for used cars and the most knowledgeable car salesperson you'll ever meet, Paul Sebastian is your guy.

nmjrivercity

Jan 16, 2016

I appreciate the thoughtfulness of Scott Muellner and the service team. At pickup of vehicle, his explanation of services rendered gives you the feeling they either appreciate me as a customer or they care much that each vehicle that leaves the dealer represent them well. Then, after inspection of my vehicle, it confirms my perception as their work performed went beyond expected. Thanks, Nate

SS

Jan 12, 2016

No one likes to have a problem or perceived problem with their car. Life is too busy to fit it in. I know that when I call Bo Dunaski, he fits me in and handles the service fast and efficiently. I have complete confidence in Bo and the service technicians at Kline Volvo.

LF

Jan 11, 2016

Jody Landburg always makes my life easier when my car needs any maintenance. Quick to greet you with a smile and has your paperwork ready for the visit. Notified me of a recall on the car that I wasn't aware of and explained what it entailed. Always keeps me informed while I am waiting and explains things clearly.

Dawn

Jan 8, 2016

We had a great first-time experience at Kline Volvo. Karleen was organized, informative, and wonderful to work with and she made our experience seamless!

NewV

Jan 8, 2016

Jody Landburg in service is great. She' only met me once but remembered everything I needed at first glance of me walking back in the door. Super friendly and approachable.

Volvo Girl

Jan 8, 2016

Jody thank you for all of your assistance and conscientious guidance. I know you got to see me twice this week (ha) one of those being an emergency tow. Thank you for scheduling my repairs prior to our arrival. With the heads up my wait for the repair was less than an hour!! I know I can always count on you. Thank you.

steve4279

Jan 7, 2016

great experience. sales are professional and honest people there. there is not hidden fees or boasted charges. leo spend an hour to review all funtions with me.

Volvo-2

Jan 7, 2016

We just purchased our second new Volvo this year and we could not be happier. Karleen helped us with both purchases and listened to our needs and wants and helped us get into the right vehicle. (A new XC 60 and a V60 wagon). Karleen is very knowledgable on all of the Volvo models. We have two more vehicles to replace in the future and both will be purchased from Kline Volvo and specifically from Karleen. I highly recommend Karleen Brynes, Kline Volvo and Volvo vehicles. The safety features are leading the industry, the performance, the ride, and the handling are awesome, and the sales and service departments are unmatched !!

Mark Bulen

Jan 6, 2016

I have a 2006 v50 with 200K miles, they have always treated me fairly. I have not needed to much work done, it has been a very reliable car.

Debbie M.

Jan 5, 2016

I walked in the dealership with the intent of just checking inventory and left with a new 2016 XC 90. Karleen was so knowledgeable about every feature of the vehicle, safety rating, options...she answered every question I had. Her knowledge, friendliness and caring made the transaction so smooth and easy. Every member of the Kline team was pleasant and helpful.

Vladimir

Jan 5, 2016

Peter Carlson was great to deal with. He listened to our needs, and facilitated everything online as we asked for. He was able to get us the deal we were looking for, and made our drive worth while. While this dealership was not the closest for us, but the customer service and professionalism made it worth it. This is our first Volvo, we chose a Volvo V60, and Peter was the right resource for us to make this decision. I plan to continue using this dealership for service, and can only recommend Peter Carlson as top notch resource.

XC-70 2015

Jan 5, 2016

Excellent service, friendly and completely explained all the work that needed to be accomplished. Replacement parts and tires as requested. Superior service. I would highly recommend this dealership.

evan

Dec 28, 2015

Great visit to Kline. John stayed late for our purchase on a Saturday night; very friendly and knowledgeable. Fair price on a 2011 xc60. The car was very well maintained and runs excellent. Very happy with my purchase!

Dierjw0174

Dec 22, 2015

Great service, very knowledgable people and a great deal. They took the time to learn what was important to us and then showed us the options that we wanted to see. Our salesman, John Rogers, knew the vehicle inside and out and did a great job walking us through the most important features. He made the experience very easy and enjoyable

norsk1234

Dec 22, 2015

Bo Dunaski always gives us great service and we are very pleased when he is our service advisor. He is one of the reasons we have purchased three Volvo XC 90's over the past 10 years. We'll be back next year for our fourth.

Volvo Fan

Dec 18, 2015

My son Brandon needed regular service on his S40. Scott went over what they found in addition to the regular service. An engine mount was broken. We are glad they are efficient and found a problem we were not aware of, but was important to have it fixed.

marineairwing

Dec 17, 2015

Ryan Leppert did a great job prepping my new Volvo for delivery. Ryan is one of the several staff at Kline who made the process friendly and comfortable.

sethpe

Dec 12, 2015

I have been working with Bo ever since I purchased my car at Kline Volvo and he's always friendly and does a great job with the service for my car.

marineairwing

Dec 4, 2015

Our son bought a XC70 from Kline to go along with his XC90 and strongly recommended that we look at Kline Volvo to replace our Audi Q5 TDI. He referred us to Sarah who was an excellent choice. Sarah couldn't have been more helpful in the process. The sales manager was superb in doing a search and finding the vehicle we wanted. They exemplified the best in teamwork as they looked for discounts. Sarah was very good at describing vehicle details. A truly great experience unlike previous purchases over the years.

Volvo Fan

Dec 4, 2015

My wife needed a safe, reliable and newer car. We already own 3 Volvo's, so we wanted the quality and safety, since my wife has to travel around the metro for her job. The S60 was the perfect car for her with good gas mileage and all the great features of the car. We took a test drive and instantly realized all the reviews we had read about the s60 were true. We are extremely impressed with the looks and performance of the car. The Display Screen is a feature all cars should have with all the programs you can adjust. John's assistant Sarah took the time to go over all of the features of the car and answer all of our questions. She was outstanding in her service to us.

Jeep Grand Cherokee

Dec 3, 2015

Leo Becerra and Peter Carlson scraped snow and ice off the S60CC, took us on a "test drive," answered our questions, demonstrated how everything works, had an excellent support team with Grant, Melissa, and David and we walked out with a brand new car! Very friendly, no stress - great way to buy a car!

agm

Nov 29, 2015

We don't live near the Twin Cities, and we had a slight problem with our S 60, we happened to be traveling toward the Cities so I called and to see if there was an opportunity to get us in that same day, thanks to Scott Muellner for finding a time slot for us and seeing our service was performed and we were on our way quickly. Scott has that "customer first" attitude, and we appreciate his attention to detail.

Kim

Nov 27, 2015

Thank you Peter Carlson and Melissa for your help with the purchase of our XC60. I'm certainly enjoying my new car and wow....is it more than I imagined. We sure stopped in at the right time. Appreciated your help making us feel confident in our decision to purchase. Kim

imsunny

Nov 21, 2015

I have a C30 Volvo and take it to Kline for service. I have NEVER been disappointed. The entire service crew is excellent. I've had Bo Dunaski help me most often and most recently for service. He fixed a problem with gauge telling me incorrect mikes to empty by doing a software reset. Of course, he made sure my car was thoroughly inspected and returned on time. Another perfect encounter with Kline.I might add, Jody Landry has helped me in the past and done an extremely great job as well.

Hans

Nov 14, 2015

I consulted Robert "Bo" Dunaski about a change in my now 2-years old S80 transmission performance. He diagnosed a possible software problem, had a software download done and solved the problem. I always feel safe with Bo's judgment and problem-solving skill. Thanks, Bo!

Volvo06

Nov 13, 2015

Kline Volvo isn't perfect but certainly heading towards restoring customer care. Jody is always pleasant to work with and not your usual "push until the customer hurts" service writer. I love the waiting area, although healthier snacks would be great (fruit). Free car washes always make me feel appreciated!

volvolover

Nov 12, 2015

I have purchased five Volvos from Kline over the past twenty years. Kline has serviced them all. I drove 275,000 miles on one before I finally sold it. I have 250,000 on the one I brought in yesterday for tires and brakes. Kline keeps them running. Kline may be the best Volvo dealership with the best servicing department, but what ensures that I remain a loyal customer, who would not consider going elsewhere, is Service Advisor Scott Muellner. Ask for him!

happy customer

Nov 11, 2015

MY recent service experience at Kline Volvo was excellent. It is good to see new construction and I look forward to my next visit. THANK YOU Scott Muellner for always taking good care of me, and fitting me in when I need. Your cheerful greeting is always appreciated. Also the service people behind the scene is always thorough and offer good service and advice.

Skyking

Nov 10, 2015

Jody Sandburg did an excellent job in facilitating the car's 10,000 mile service. Upon arrival she greeted me, retrieved the car's information, and completed the necessary paperwork. I had a few special requests and Jody noted them and within minutes, Dan, the service technician picked up the key and took the car to the service area. The car was finished sooner than I expected and Jody made sure all work was completed, including my special requests. The entire procedure was very professional and efficient.

A & A

Nov 3, 2015

Thanks again to Scott Muellner for super customer service! He is our "go to" man for handling service issues and questions. We are on our third Volvo with Scott's help! Our 1992 ran like a top until a tree fell on it --- but we can't blame Scott for that!The Dehns

Polestar Charlie

Nov 1, 2015

I have had occasion to purchase multiple cars from Mellissa Daugherty in the past six years. With her expertise in finance, product cost and product knowledge she is the consummate professional in structuring a Volvo purchase transaction. She understands how to walk that fine line between protecting the profit margin and offering the maximally attractive deal to a serious buyer. I have observed her explain the complex features of a new XC90 to a colleague for almost two hours without missing a beat. Always pleasant, attentive and patient, she has always responded to my questions promptly - even from Alaska! She represents the best in a profession often disparaged by many and is a credit to Kline Volvo.

Daniel

Oct 31, 2015

I was looking for a slightly used SUV and visited Kline Volvo after visiting several dealers around town for few weeks. I was greeted by Karlene. Even though the SUV is per-owned they vehicle was detailed and kept clean, some of the other dealers I have visited, the per-owned looked and felt used. I wanted to trade-in and both Karlene and Melissa at their finance came very close to what I was expecting. Overall it was a great experience buying my used Lexus RX400H from Kline Volvo. I did recommend Kline Volvo to few of my co-workers. I am a senior customer service manager for a tech company, our hardware is used at most of the retail, transportation and government sectors. After 20+ years in service industry managing demanding clients, I truly appreciate and delighted to see good customer service. Thank you Karlene & Melissa, it took me 6 months to get around in write this review, sorry for the delay.

XC90

Oct 26, 2015

Jody Landburg is truly the gold standard for service and Kline Volvo is fortunate to have such a terrific associate. Jody is always helpful and pleasant whenever we have had our 2006 XC 90 in for service or simply had questions.We recommend her to all our friends who have Volvo's.Thank you!

S40 Owner

Oct 21, 2015

Jody has been providing me and my 2006 Volvo with the best service for nearly 10 years. Recently I was having an issue with a terrible squeaking noise coming from one of the tires. I was afraid that I would need a tow truck and an expensive repair. After talking with Jody, she was able to diagnose the issue over the phone, advise me to drive in to the dealer, and she had me back on the road in an hour! Best service associate at Volvo!

sull1van

Oct 18, 2015

I had my car in for its recently scheduled maintenance which was handled in the usual professional fashion. They also rotated and balanced my tires for me, and waived the fee. This was much appreciated.

Tommies21

Oct 9, 2015

Leo and Grant were absolutely fantastic! I would recommend these guys to anyone. The whole experience was great and I really appreciate the support and follow up after my purchase.

agm

Oct 7, 2015

Thanks to Scott Muellner for excellent customer service and customer first attitude. We brought our S60 in for routine maintenance and everything was done and on time, Scott even noticed something we had not, and took care of that also.

Jae Kim

Oct 7, 2015

Karleen was incredible. She took the time to show us multiple cars and was so informative. She made the experience smooth and friendly. I'll be sure to buy our next Volvo from her.

rentek

Oct 7, 2015

I bought my first Volvo recently. From the first time I met John Rogers until the very end, I was always impressed by his helpfulness, knowledge, attitude, and how quickly he would always get back to me. I always felt like I was his only customer.. never rushed.

Granderson

Oct 3, 2015

Thanks, again, to Scott Muellner at Kline Volvo in Maplewood!!! He is always available for advice and support to keep me traveling safely in my high mileage, 10 year old Volvo!! Much appreciation!!

lowrider

Oct 1, 2015

Always a good experience at Kline Volvo service. Bo Dunaski did a excellent job of taking care of my V70 routine maintenance. On time, Clear consultation.

RMS

Oct 1, 2015

POSITIVE EXPERIENCE BROUGHT ME BACK FOR MY SECOND VOLVO.SALES,SERVICE AND BUSINESS OFFICE STAFF ALL EXCELLENT.I SHOPPED SEVERAL COMPARABLE BRANDS BEFORE PURCHASING MY XC 60 AND AM EXTREMELY HAPPY WITH IT. I PUT 114,000 TROUBLE FREE MILES ON MY PREVIOUS XC 70 AND EXPECT THE SAME AGAIN WITH THIS CAR.

Jppastra

Sep 28, 2015

We had been researching cars for months and became interested in the Volvo xc60. The dealer visit was so exceptional that I actually left my first visit with a purchase. Handled with personal care at all levels.

Gary123

Sep 24, 2015

I am always completely satisfied with my service and attention that I receive at Kline Volvo! Scott Muellner attention and follow through is top notch!

John Holland

Sep 22, 2015

My wife and I had a wonderful experience working with Peter, Melissa, Grant, and Scott in connection with the purchase of our new Volvo. Many thanks!

volvo

Sep 21, 2015

I always enjoy visiting Kline Volvo. Most recently I had routine maintenance done on our 2011 XC90, and as always, working with Bo Dunaski is a pleasure!! Thank you Bo for your professionalism and more important, your friendliness!!Gary Bosch

Lois K

Sep 19, 2015

I don't often take the time to write a review because my life is very busy. However, I was so impressed with the prompt service offered by this Volvo service center that I felt I needed acknowledge their excellent service. When the low battery warning light came on in my car on a Friday afternoon I called my normal Volvo service center (Borton Volvo in Golden Valley) and was told that they could not get me in later that day or any time on Saturday because they "only change oil on Saturday". I was offered an early appointment on Monday that I could not take because I had a full schedule of patients on that day and I did not want to cancel their appointments for something this quick and simple.Even though I had to drive across town and I had never been to Kline Volvo before, I called to see if my car could be serviced on Saturday and was immediately scheduled. On Saturday morning, they replaced my faulty battery within 30 minutes of my arrival and I was on my way again (they even washed my car). Their service was excellent!! Scott Muellner was very helpful and professional. At a time when most people are so busy, prompt quality service is very much appreciated! I will definitely return to Kline Volvo for service again.

SUVman

Sep 19, 2015

I have had past experience with Volvo dealerships on purchasing new Volvo cars and found the experience very satisfying. This time I was in the market for a pre-owned vehicle for my kids and found a vehicle online and Peter Carlson was excellent to work with and provided outstanding knowledge on the vehicle and was very accommodating on working with my schedule and making sure the vehicle went thru the traditional volvo pre-sale inspection and preparation of the vehicle for delivery. I would recommend Kline Volvo if you are in the market for either a pre-owned or new vehicle and specifically Peter Carlson to help you with your questions and selection.

Jimbo

Sep 15, 2015

Robert Dunaski was terrific. Got me right in and took care of the problem with me not being able to open the hood. Just needed a cable adjustment; and no charge and still included a car wash. Thank you!Jim

Coreyh

Sep 14, 2015

Good serviceGood customer serviceI will use Klein for all my repair workJody was especially helpfulWork was well done and timely as well

Swear

Sep 14, 2015

Bo Dunaski handled my visit very well. He listen to my concern and got it corrected in a very timely manner. Bo is an asset to your dealership..

pln1961

Sep 7, 2015

Just a quick note to thank you for our recent experience at Kline Volvo when we purchased our 2015 XC70 a few weeks ago. Mr. Peter Carlson was our sales person, who was the first one to greet us when we walked into the show room. He was patient and took his time with us. He also kept us well-informed with his timely updates of the status of our purchase. Thank you.P. Nguyen

BernieATL

Sep 4, 2015

My experience with this dealership has been excellent. They have made me feel valued and appreciated as a customer. I am used to good service and attentiveness since most of my cars have been BMW's and Mercedes. Particularly pleased with the sales person, Karleen Byrnes. She worked hard to win my trust and business, always positive, always made time for me, followed up on questions quickly, and knew the product inside and out. I wound up purchasing an AWD Volvo as a winter car while I garage my F-Type Jag for the winter. I was going for an Audi or BMW, but Karleen sold me on the Volvo. Very satisfied with my experience.

BRK

Sep 4, 2015

Just purchased a gently used S60 from John, and had a great experience. He and Paul were able to find the perfect car for me, and I couldn't be happier. Stopped by a number of other dealers, and John was the best salesperson I worked with. I fully expect to do more business with John and the Kline Volvo team.

JMCStPaul

Sep 4, 2015

Each visit to Kline has been pleasant. Scott has been our service rep, and each time he has been able to solve the problem with ease. He is professional, courteous and knowledgeable about our XC90.We love having him as our rep!

JRW

Aug 27, 2015

Scott Muellner never fails to take good care of me when I need service. He's knowledgeable and a pleasure to deal with. I'm on my third Volvo from Kline and highly recommend them.

NJMRoman

Aug 27, 2015

I firmly believe that owning a Volvo such as my XC60, is a privilege that requires great care as the vehicle is such a fine piece of craftsmanship and mechanical genius. Having such a knowledgeable service agent meet me at the door when I have scheduled an appointment gives me great confidence knowing that my car will serve me for many years. I have enjoyed this relationship with Scott Muellner for several years, both with my S70 and now the XC60. I am never worried that my service will not be top notch as long as Scott is tending to my service needs. Norman J. Malterud Bemidji, MN

john'svolvo

Aug 25, 2015

Scott Muellner has been my service manager for two Volvos spanning about 15 years and has always provided honest, straight forward advice. Scott always places his customer's interests first.I recently developed some type of fluid leak in the car cabin and after discussing with Scott, indications seemed to lead to a heater core that needed replacing. A very costly repair for my 2006 XC70 with 175,000 miles. Scott scheduled my appointment, ordered in a replacement heater core and made arrangements for a loaner vehicle. About two hours after dropping my car off, Scott contacted me to inform that after inspection, it was not the heater core that was leaking, but rather a rubber housing that contained a lubricant that had become dislodged and leaked. Repairs were a fraction of the quote to replace the heater core.Scott's honesty and concern for his customers are some of the main reasons I continue to have my Volvos serviced at Kline. Thanks again Scott for your wonderful customer care. Greatly appreciated.

Skyking

Aug 25, 2015

Bo was very helpful in rescheduling my appointment so I could make a meeting that was also rescheduled. Bo, and Kline are great to deal with. Very professional and well organized.

hotteterre

Aug 19, 2015

Bo Dunaski was very helpful in our recent 10,000 mile check-up, and the service was done quickly and well. I appreciated the isolated waiting workplaces.

Kyle S.

Aug 5, 2015

Wesam Khouj at Kline Volvo made it so easy. This is our first Volvo and he helped us order, kept us informed of tracking info, recommended accessories and even had them ordered and installed on our new 2016 XC90 so we could pick it up and drive it home when it arrived. He walked through all of the vehicle's features with us and really made the process enjoyable. Some of the sales staff even played with our boys to keep them occupied as my wife and I went through the walkthrough. Fantastic experience and I would highly recommend.Kyle S.

Ridenotrun

Aug 5, 2015

Recently had outstanding service for our Volvo XC60. Volvo Kline goes above and beyond to accommodate and provide excellent customer service. Very pleased with the communication and update on what the problem was. Thanks!

Spencer

Aug 4, 2015

Karleen Byrnes did a superb job. She was very responsive and knowledgeable. I would highly recommend her to others. We have been very satisfied with Kline Volvo and the new XC90!

third Volvo

Jul 27, 2015

Kline Volvo, and Karlene Byrnes, was exceptional to work with in purchasing a new S60 in June.Everyone there was courteous and respectful. Karlene was especially helpful during the sales process and spending extra time at delivery setting up features.

steve.yatckoske

Jul 21, 2015

Scott Muellner is the best service representative I have every worked with. Polite, knows me by name, Always keeps me posted on the progress of my service. Lets me know ahead of time when wear items will need to be replaced on the next visit. Excellent service to keep my XC 70 running great.

sweden

Jul 11, 2015

Scott Muellner has always been prompt in answering questions and professional in dealing with our service and repair needs. We are quite pleased with our XC70.

60Lover

Jul 9, 2015

My husband has owned several Volvo's over the years, and I have been envious of how nice these vehicles drive, and the hassle free service that Kline Volvo offers. So when it was getting time to look for a new vehicle, I looked no further than Kline Volvo. My XC60 R-Design is awesome. I look forward to driving it and getting my 60 serviced at Kline Volvo for many years to come!

ts

Jul 9, 2015

Scott Muellner, as usual, provided great service. He was able to quickly fix a small problem with the fuel door, and I was able to goon my way. But since it was time for an oil change I asked how long the wait would be. It wasn't going to be long so I got an oil change too. The oil change was completed in less time than he thought, and I was on my way. Good job.

KC

Jul 3, 2015

Scott Muellner and service staff are always helpful, courteous and respectful.My questions or concerns are never a burden to them. My car is always clean when they return it as well, which is just icing on the cake.Keep up the great job!

kps

Jul 2, 2015

Wesam Khouj was very professional, cordial and helpful in showing us different autos and giving us the opportunity to test drive different autos.This was my first visit to Kline Volvo.

Janmarwood

Jun 29, 2015

I was assisted by Jody Landburg and she was very professional, awesome customer service and over all great experience. Cuddles to Jody!!!! Thanks Kline Volvo

peterom

Jun 27, 2015

I am always pleased with the quality of service provided at Kline Volvo. This is the third Volvo we have owned and all bought at Kline. Although I have had some problems with my present Volvo, Kline employees are always there to determine the cause of the problem and to try to remedy the situation.

MP3

Jun 25, 2015

My second car was a Volvo 240 and it has been love every since. However, recently we purchased a used Volvo private party and it turned out to be... not so great. It was a good car badly used by someone. Bo Dunaski, in the service department at Kline Volvo, went the extra step to try and help us make lemonade. Thank you for trying Bo! Our experience with Bo was so good we brought the car back in for one more look over before calling the time of death.This is when Peter Carlson, in the sales department, stepped in to help. As you can imagine, we were still reeling from the recent loss of what could have been a loved one (we didn't actually fall in love with that particular Volvo though). Peter understood our financial loss and what was now a deeper need for a reliable vehicle. After a careful search, thought, patience, and of course no pressure ever, Peter helped us into our new delight!Within days of our purchase with Kline Volvo, my daughter and I (mom) set out for a 5,800 mile road trip. The only trouble we encountered in the midst of our adventures was a flat tire in a car equipped with a quality spare.Thank you Bo for your extra efforts! Thank you Peter for taking your time with us to find a reliable car. We will return to you and Kline for future purchases.

SH

Jun 23, 2015

Jody Landburg always gives good service and gives good explanations for what needs to be taken care of to continue driving our 1999 Volvo.Sheryl

Douglas Heldman

Jun 17, 2015

Bo Dunaski always does a great job in helping us with all of our service needs! Whatever we need done is taken care of correctly and promptly.

gcrip

Jun 11, 2015

Scott Muellner is thorough, cooperative, trustworthy and friendly. He is always on top of things in his field. He is dedicated to the Volvo product.

henry pabst

Jun 10, 2015

Jody Landburg helped make my repair convenient, efficient and painless. She has been great to deal with. I appreciate dealing with the same friendly person.Henry Pabst

Pam53

Jun 5, 2015

Sarah Rentz, Sales Consultant. She was easy, friendly to work with. It was a very easy sales process and I would definitely recommend working her!Pam

Claes

May 20, 2015

My service appointment was handled by Scott Muellner.The paper work was ready when I arrived.Everything was handled efficiently and I was on my way in approximately an hour.Scott answered all my questions and I hope all my service needs can be handled as well as in my last visit.

Mackishop

May 19, 2015

Well treated and excellent service just as what you would expect from a Volvo Dealer. Very pleasant experience. I can highly recommend this dealer and service department for anybody new and previous customer of Volvo.

jogeo

May 16, 2015

I had a wonderful experience purchasing the used car from Kline Volvo. They picked me up from the airport, Sara Rentz had all paperwork ready and we took the car for a test. The car was as explained and was able to complete the purchase in 1 hour. Thanks.

odie657

May 15, 2015

I just bought a new XC70 from Karleen Byrnes at Kline Volvo!!!I LOVE new cars and I have purchased 13 in my lifetime. Unfortunately, the buying and financing procedure with the different dealers has usually been a tense, stressful ordeal for me. Even though I enjoy my new car, I usually leave the dealership feeling edgy, bullied, and worried that I didnt get a fair deal. Then I discovered Volvo. My last two purchases were Volvos, and Karleen Byrnes was my salesperson for both. Shes turned my car buying experience into a joy. Of course I would buy my third Volvo from her. Karleen really takes the time to get to know you and she makes you feel valuable and needed as a customer. It took me over a year with multiple visits to Kline Volvo before I finally decided which model I wanted. Even though the XC70s were getting a little scarce at the time, Karleen found me the exact car and options I was looking for. I feel I received a fair price on my trade-in and Kline Volvo even delivered my car ahead of schedule. I love my new XC70, I love this dealership, and Karleen is the best!

Elaine Anderson

May 11, 2015

Excellent service and advice (again!) regarding my 2006 Volvo from Scott Muellner at Maplewood Kline! I depend on your expertise and appreciate it very much, Scott! Elaine Anderson

Skyking

May 9, 2015

Ted Cahill was very helpful in explaining the Volvo new car warranty when I picked up my new V60.He answered all my questions and was very knowledgable about the details Volvo offers.

Skyking

May 7, 2015

I just took delivery of a new 2015.5 Volvo V60. My sales person is Karleen Byrnes, is very professional, efficient, and has great product knowledge. At first we could not find the exact vehicle I wanted and she recommended I special order one. Grant Lohre backed her up to make it happen.Grant's sales team works very well and is very organized.

PiobGuy

May 6, 2015

I just purchased my second Volvo from Kline Volvo. The first purchase was extremely easy because I had actually purchased the identical car at another dealer and was treated so poorly when I was taking delivery that I canceled the sale and went to Kline (2.5 hours from home) and bought the same car. Easy sale for Peter!Skip ahead 4 years and I am purchasing my second. This was a bit more of a challenge because the car that I wanted was in short supply and despite their best efforts, every time that I found a car somewhere in the country, it was sold by the time we tried to get it. After losing a couple of cars, Peter called on the sales manager, Grant, to do some real time searching and calling to get me the car I wanted. We still struck out. Finally, after tolerating my rigid requirements, Grant made something work. We were able to get a car add add the missing options.After nearly of month of searching, I now how a car that I love and could not be happier. I would not expect this kind of service from ANY brand but I am glad to have gotten it from a Volvo dealer. Kline Volvo has earned a life long customer (if they want me or not!).If a Volvo is what you are looking for, Kline is the place to buy it.

Jim's S60

May 4, 2015

Second Volvo in 2 1/2 years from Kline. Another smooth and stress free transaction. With the help of the sales team, most of the leg work was done in advance. I arrived on Saturday morning, drove a couple of S60's and 2 hours later I said goodbye to the old and went home with the new. It doesn't get much easier than that. Thank you!

Happy XC 60 Owner

May 3, 2015

We just purchased our first Volvo from Karleen at Kline Volvo and our purchasing experience was great. I think this will be the first of many Volvos we purchase from Karleen. Her help in purchasing this Volvo was very much appreciated. I highly recommend Karleen and Kline Volvo.

marni.karnowski

May 2, 2015

The staff at Kline always make you feel comfortable...not like other car dealer I've experienced in the past. They are friendly, quick, and make sure that all of your needs for your car are met.

automobile

Apr 24, 2015

Just yesterday I had the 60,000 mile service done at Kline Volvo. My service advisor was Robert Dunaski who I felt did a good job of dealing with my questions and concerns. It was especially pleasing to talk with a person who had a sense of humor and actually smiled. Also, I was provided a ride home and later picked up to get my car. My driver was a polite young man who was a very cautious driver.

Laurie727

Apr 22, 2015

I got a flat tire after running over a sharp piece of metal. On Saturday I looked online to see if I could schedule an appointment for Monday Morning. It was very easy to do. I had a 9:00 appointment, but I knew I was going to be late so I called Scott Mueller and he changed it to 10:00. When I pulled in he was waiting for me. He showed me where to wait and he was back in about 10 minutes with the metal they removed from my tire. The tire had to be replaced. They had it in stock. They put the new tire on and changed the oil and they didn't keep me waiting more than an hour. Excellent service and super nice people to work with!

Volvogirl

Apr 22, 2015

I never hesitate to schedule service for my XC90 at Kline becauSe the service is always top notch! It's easy and painless just the way I like it on my already busy filled days. Thank you!

Satisfied female

Apr 19, 2015

Jody Landbergdealt with my service appt. on a Saturday. She totally understood problem and when vehicle was done, explained the issue. Prompt,satisfied and fixed!

4wheels

Apr 14, 2015

We moved from the NE suburbs (near Kline Volvo) to the SW suburbs about a year ago. The relationship we developed with Jodi Landburg had us making the 70 mile round-trip and dealing with the associated inconvenience (greatly alleviated by the courtesy car). Fortunately for us, the Service Department is open on Saturday. While we don't have a negative experience with the other Volvo dealership at half the distance, Jodi Landburg's credibility and care has earned our trust and we will continue making the longer drive for her services.

Susan S

Apr 14, 2015

I bought my C30 in 2012, and Jody Landburg at Kliine has always provided the best when service is needed. She always provides an accurate window of the time needed for maintenance/repair and has all of the paperwork ready to go. Her customer service is the best!

Volvogirl1

Apr 14, 2015

Great experience with Kline! Cornelio assisted me with my purchase and was very helpful! I'm very happy with Kline and would recommend to any prospective volvo buyers.

Sarah W.

Apr 7, 2015

They have the best service people in the world! Always treated great!

Kurt

Apr 4, 2015

I am planning to retire later this year. My wife and I agreed to purchase a Volvo XC70 for comfortable road trip vacations. We had previously owned 2 other Volvo station wagons but currently owned a Toyota RAV4. I was not satisfied with the stability of the RAV4 and it's seating was not comfortable on long trips. We went to our local Volvo dealer and they did little to earn our business. I called Kline Volvo to discuss a XC70 they had in there inventory. That car turned out not to have one of the accessories I wanted. I was speaking to John Rogers and he offered to do a nation wide search for the car with accessories and exterior and interior color I wanted. Within an hour John called back with several cars he had located. The pricing on the new Volvo and my trade from Kline was significantly better than offered by the local dealer. I never started out to buy a car from a dealer 5 + hours fro my home. John, Grant and Melissa spoke to me often on the phone, we exchanged e-mails and purchase documents were exchanged by UPS. Overall it was no more difficult than a local purchase. Everyone at Kline was friendly and professional. When I drove up to pick up the new XC70 I was greeted by John, Grant and Melissa. John was extremely knowledgable on the Volvo features and set-up. It was an enjoyable experience. Before you purchase a Volvo from another dealer I would suggest you give Kline Volvo and John Rogers an opportunity to earn your business. I did and am very satisfied.

Carl & Derene

Apr 3, 2015

This is our third Volvo and the last two we have dealt with Karleen. She is friendly, helpful, bubbly and just fun to deal with. We had occasion to bring Grant in on our last deal and he was very willing to work with us to make the deal happen. We will certainly continue our dealings with the folks at Kline Volvo.

Toph16

Apr 1, 2015

Just leased my 4th car from Kline Volvo, second straight from Melissa Daugherty. S60AWD this time. The experience working with Melissa was fantastic again. She listens, understand our needs, and puts a package together that benefits all parties. Fantastic service - this is why I keep going back. I hope Melissa and Kline and get me into a new XC-90 next go around.

Amy B

Mar 27, 2015

Took my Volvo in for routine service. Service department was on time, welcoming, and actually thanked me for my business. Love this kind of service!

Jaybomb

Mar 27, 2015

Had an oil change done. Good service, and friendly staff.

Kyle T

Mar 27, 2015

I had a good experience while getting my car serviced. The Representative was friendly and helpful in my decisions on what were needed to resolve my issues. Thanks!

Dave

Mar 27, 2015

I always take my two older Volvos here for service as they do great work, and get you in and out quickly. My last visit - where I was assisted by Robert Dunaski - was certainly no exception!

Bob Johnson

Mar 26, 2015

Great service and very reasonable prices. I will be taking my car back for future repairs.

Dave

Mar 26, 2015

I brought my vehicle in for a few minor repairs and had a wonderful experience! Kline Volvo was so easy to work with and had my vehicle ready to go in no time. I would definitely go back!

Elaine S.

Mar 26, 2015

Great Car Dealership! Always take great care of me! Thank You!

Homer L.

Mar 26, 2015

Great Service! Really care about their customers. Make you feel at home.

Robert Gussell

Mar 26, 2015

Had my alignment done and everyone was friendly and great. Ryan the service mgr made sure everything went well. Highly recommend

jeni

Mar 25, 2015

Quick and easy service. Great experience. I would drive back to Kline for service.

Lizzie

Mar 24, 2015

I brought my vehicle in for an oil change. The staff was very professional and they were able to get me in and out quickly!

Eric2015

Mar 22, 2015

The opposite of helpful!! Didn't even try. Very insulting. Don't bother.

tbetti

Mar 6, 2015

Both Karlene Byrnes and Grant Lohre provided an exceptional experience purchasing my new S60 AWD. This car is the sixth Volvo I have purchased at Kline Volvo over the years and the buying experience is always enjoyable. I was under a tight timeframe an they understood and delivered on their promise to get me out the door with my new car under the time constraints. Then the next day they followed up to make sure everything was to my satisfaction!

TM

Mar 6, 2015

I researched many cars, including the 2015.5 S60 I finally went with. Wesam Khouj was very helpful and patient throughout all my requests for lease numbers and weeks of research. He was very kind in arranging my test drives in several different S60s to check out various option packages. The day of the lease signing went quickly and smoothly with all my questions answered. I am very happy with my new Volvo.

George

Feb 18, 2015

As always, Scott Muellner was an excellent service representative for our recent repair. Efficient, courteous, and helpful! Although our vehicle has log since passed out of warranty, The part requiring replacement was covered because of an earlier repair of the same. Scott located that good news on his own initiative.

G&M

Feb 10, 2015

We had an awesome experience purchasing a Volvo XC60. Cornelio was very friendly and welcoming, plus provided wonderful customer service when we visited Kline Volvo. He was well-informed, took the time to listen and had our best interests in mind. I would highly recommend Cornelio Becerra to anyone looking for a new or used vehicle. Thank you!

Johnu731

Feb 7, 2015

I stopped at Kline Volvo thinking I would checkout the XC-60 Crossover. After a short test drive I spotted a V-60 R-Design wagon sitting on the showroom floor that was way cooler! Over the next week and several e-mails with Karleen I was able to purchase this car at a fair price. In fact Karleen seemed as excited as I was to buy this awesome car. I was looking for a fun winter vehicle and this surely is it. I am very happy and satisfied with my experience at Kline Volvo.

EmilyS

Feb 6, 2015

When my old 1998 V70 XC AWD Wagon gave up the ghost at 208K miles, we decided to see if we could find another Volvo Wagon to serve our family. They are the perfect mix of commuter capable, family friendly, date-night stylish, with a wee bit of "I can throw the tent in the back for a car camping trip" kind of vehicle.We saw one listed online and I called about it. That evening Karlene Byrnes came back to the office to set us up for a test drive. Karlene completely understood that I didn't need to be sold on the car, that I simply needed to find the right car at the right price for my current situation.My mechanic checked the car (and aside from a few minor things to take care of) - he said it was one of the best pre-owned cars he had seen at that price (and even more expensive prices).Three days later I was set up in my "new to me" wheels and am looking forward to driving my 2005 Volvo V70 2.5T for a good many miles. (Now to tearfully send the old wagon "Rosie" - for her rose quartz color off to Newgate for refurbishing/recycling. And to come up with a suitable "name" for the minstrel green V70.)

A & A

Jan 31, 2015

Ann has been driving Volvos from Kline Volvo for 43 years. Kline is our choice for service and whenever we have a question, we just say, "Call Scott!" Scott Muellner has taken excellent care of the last few Volvos we have owned and will continue to be "our man" at Kline's!A & A

djn2001

Jan 20, 2015

We've owned Volvo cars for decades, and I am always very pleased with the work done here on these older model cars. Scott Muellner and the other service advisors are always there to help with the needed work to keep these vehicles running well. I would highly recommend this dealership to all owners of Volvo cars, no matter what the year.

agm

Jan 8, 2015

My rating is for the Service Department at Kline. We had an issue with the switch assembly for the power moonroof on our new XC70. We live 2 1/2 hours from the Kline dealership, Ted Cahill and team made the pick up of our vehicle simple, they notified us of their arrival, called when they were 15 minutes away, were on time and left a loaner. They completed the work quickly on the schedule they had told us, and again delivered our vehicle as they had before, on time. Very happy with the Service Department service and courtesy.

NJEM

Jan 8, 2015

My entire experience at Kline Volvo, from the moment I walked in the door simply "doing research", until I drove home with my car, was phenomenal. Honestly, I had never considered Volvo until my son convinced me to at least take a look at a used vehicle he found on the dealership's website. I am now leasing for the first time and couldn't be happier with how Peter Carlson treated me and my son. On a subsequent visit, when I was making the final decision between buying used and leasing, I shared with Peter that my son commented on how we had been treated. He said it was different than from other dealerships we had visited. Thank you for the no pressure sales approach and for your incredible patience in answering all of our questions. Kudos too the Melissa Daugherty for making the leasing process go so smoothly.

VolvoKline

Jan 7, 2015

I totally agree with Mike. Sarah Rentz was awesome. She listened and was very patient with a new Volvo customer. I highly recommend her to anyone looking for a new or used vehicle. It was also a delight to work with Paul Sebastian who I have known since 1988 when he worked for Schmelz Saab. I am very happy that I chose Kline Volvo.

mike

Jan 2, 2015

Sarah Rentz is new to Kline Volvo. She is a great addition to the team. She listens and gives 100% to her clients. She has a great future in auto sales. Kline Volvo has a very relaxed, no pressure atmosphere. We will recommend Sarah Rentz and Kline Volvo. P.S. We love our xc60

Satisfied

Jan 1, 2015

Car dealers would have a good reputation if they were all like Kline Volvo and Peter Carlson. Peter completely respected my desire to take a couple weeks to decide between a new S60 and a car from another manufacturer, and didn't put any pressure whatsoever on me. There are no bad cars at this level; the dealership experience counts for a lot. Kline Volvo could not perform any better.

GregW.

Dec 24, 2014

I looked at and test drove many vehicles in my search for a car that fulfilled my requirements and stayed within my budget. I narrowed down my search to three vehicles (all 2015 models). To get the options (safety features like crash avoidance, lane assist, headlights that turn, etc...) that I wanted, I had to select high end options in ALL of the 3 cars. I chose the Volvo S60. The S80 was out of my budget range, even with the sales person (Wesam Khouj) finding all the credits that I qualified for (and there were a few) and a reasonable to good price for my trade in. Even after we closed the deal and a couple weeks went by, Wesam Khouj helped me when I was getting my insurance premium lowered due to all the extra safety features that I had included in my purchase. The combination of the car and dealership experience inspired me into writing this review (which is rare).Sincerely, Greg W.

Hans

Dec 18, 2014

After buying several Volvo cars from Kline over the years, I continue to drive 40 minutes for the service here, right past another Volvo dealer much closer to my home. Bo Dunaski has the technical expertise and the ability to explain it. Karleen Byrnes guided us through the fine points of making the right new car choice and smart phone integration. What a team!

cathyej

Dec 5, 2014

Peter Carlson was our sales rep and he showed my husband and I the advantages of waiting for the new S80 2015 1/2 and we are so glad we listened to him. The car is marvelous (way too smart) and Peter made the wait tolerable by providing a loaner car while our S80 was being made in Sweden. Peter kept us informed of the progress on our vehicle and made the buying process very smooth and painless.

NJMRoman

Dec 5, 2014

After driving my new XC60, 200+ miles with a drivers side window struck 1/3 closed, I was very happy to arrive at Kline Volvo and to be greeted by Scott Muellner. He was very sympathetic to our situation and got us in to do the repair first rate. That is the kind of service that has kept me a Volvo driver since 1973, I have purchased 3 new Volvos from your establishment and have always been treated very well by the entire staff, especially Scott the service agent. Thank you, Norman Malterud

rpeter12

Dec 5, 2014

I needed a quick inspection and recalibration of something and Scott told me it would only be an hour or less. I think the time was right on the money but as I fell asleep in the lounge I might have missed a few minutes.

steve.yatckoske

Dec 4, 2014

I really appreciate working with Scott Muellner. he is prompt and keeps me informed on the progress of the repairs if I am waiting for the car. And calls with updates if I am away from the dealership. all the repairs on done right.

sgrilz

Dec 3, 2014

Scott has handled all of my service needs for many years now and has always done an excellent job making sure my service needs are met properly and efficiently. I always know that whenever I bring my Volvo in for service Scott will see to it that my satisfaction is guaranteed.

Colls

Nov 25, 2014

Scott Mueller has handled the maintenance of my Volvo for many years and I have come to depend on him to diagnose problems and recommend solutions. This time I called him and described the damage that a chunk of ice had done to the plastic deflector under the front of my car. He ordered the part and scheduled my visit a couple of days later. When it was determined that collateral damage had started an oil leak, he found me a car to drive while we waited for a second unanticipated part. I'm please to be back on the road again. 301K miles and still a pleasure to drive.

lknutson3812

Nov 23, 2014

Scott Mueller is the BEST! Always courteous and friendly, and always goes out of his way to accommodate and help! Keeps you updated on the status of your service while you wait, and is prompt to bring you your car keys and paperwork immediately when the car has been serviced. Just an awesome person to deal with at Kline Volvo!!

4Volvogal

Nov 19, 2014

I spoke with Scott Muellner regarding my windshield wiper problem, and he suggested an appointment that day. I had been expecting to have to wait at least a day to be seen.After explaining the problem, the repair was completed within the hour! Scott checked to make sure the washer system was working and I was on my way. Thanks Scott!

nc2Kline

Nov 9, 2014

Appreciate the attention that Scott Muellner has provided me and discuss the items covered in the bill. He accommodated my changing of the schedule on a short notice and still was able to perform the service on the same day within the expected time.Thanks,Nick C.

bigmac6655

Nov 6, 2014

Jody Landburg always does a wonderful job with her approach to my car service needs. She is kind, courteous and knowledgeable, and truly goes out of her way to make sure each service experience is excellent.I drive almost 50 miles (and past another Volvo dealership) to have my car serviced at Kline Volvo, for this reason.Always exceed my expectations.Thanks for all you do!Brian

nmjrivercity

Nov 6, 2014

Jody Landburg and Scott Mueller are appreciated during my service visits. Informative, appreciative, sincere, and cooperative explains my service experience. The small conversation with the Salesman - Paul Sebastian - was without pressure and genuine.Thanks,Nate

tony.loyd.96

Oct 31, 2014

Cornelio was very hospitable and provided wonderful customer service each time we visited Kline Volvo. He was approachable and knowledgeable. He had the presence to ask others within the dealership if we had a question he could not answer. He was very easy to work with and we would recommend and buy another car from Cornelio.

rpeter12

Oct 30, 2014

I had a minor issue with the tire monitoring system. I called in to check on it and spoke with my salesperson who helped me and reported the issue to Scott Muellner. Scott called me and explained the process and what probably was wrong. The next day a pleasant young man drove up to Duluth with another vehicle for us to use, he took our vehicle back to Kline. The car was repaired and returned the next morning like clockwork. Never had service like this before.

sally.morse.336

Oct 27, 2014

I have always been impressed with the friendliness and knowledge of the Kline staff. At my recent visit, Bo Dunaski, explained things both prior to and after the service. Great customer service!

lynda.lecy

Oct 24, 2014

This is my 2nd XC 60 I have purchased from Melissa Daugherty. My experience both times was excellent. Her knowledge , patient & friendliness was outstanding. The service dept. did quality work and in a timely manner. Thank you to Melissa and other employees that made my experience 5 stars. I feel very proud to be driving a quality car and having Kline Volvo professionals to take my XC60 too ! Than you , Lynda L

rpeter12

Oct 21, 2014

I had contacted Kline Volvo and was able to speak with Mr. Rogers. We set up an appointment and met with that day. Mr. Rogers new what we were looking for and gave us a tour of all the vehicles that fit our requirements. John was extremely knowledgeable about the vehicles and made some great suggestions regarding possible options. We decided upon a vehicle and everything went smoothly. No one tried to push us into anything. Very quick process and no headaches. All the staff that we came into contact with were very professional and helpful. Happy customer!

hhwalraven

Oct 18, 2014

I have been bringing my S60 to Kline for 4 years for service. I have always had excellent service. Bo Dunaski is very knowledgeable, professional and goes out of his way to make sure that you are happy with your service.

dawiebs

Oct 17, 2014

We used to take our Volvo to the same dealer we purchased it from for service. But after some dissatisfaction with their work and their attitude, we tried Kline Volvo. We have been completely happy with the excellent service and friendly atmosphere at Kline over the past ten years that we will never go to another dealer. Our most recent experience was handled with professionalism and compassion by Jody Landburg who made the whole experience a lot more enjoyable.

bjsutter3

Oct 15, 2014

I bought a used xc90 from Kline. Not only was the buying experience pleasant they were very diligent about working with me on previous service issues. They held up their end of the bargain and stuck to their word. I appreciate the interaction with all including the GM of the entire store who made sure everything went well personally. Thanks Kline

marni.karnowski

Oct 13, 2014

I have had nothing but positive experiences at Kline Volvo. My recent visit was for 20,000 mile service. Jody, my service rep, was great and my car was serviced in a reasonable amount of time. The service crew did a great job as well and my car was shiny & clean when it was time to leave.

Robert Steinbrunn

Oct 8, 2014

I have a 2004 XC-90 with over 240,000 miles on it and receive a 25% high-mileage discount at Kline Volvo. This is VERY helpful when you need to maintain a complex - and old - vehicle because your two teenage daughters drive it and you feel they're as safe in it as being in a padded tank when they're in heavy traffic.Jody Landburg is one of the most helpful service advisors at Kline and is a pleasure to work with. Kudos!

paul

Oct 3, 2014

Karleen Byrnes is a seasoned Sales professional and went far beyond what most Sales folks would do to find us just the 2015 Volvo we needed at a very Fair price. Who could ask for more. Thank You, Paul Haggerty

lisa.crosby.794

Sep 23, 2014

Thank you, Jody Landburg, for your excellent customer service when we brought my XC90 in for a few tweaks in the repair department. Five stars for Kline Volvo and Jody.

branko.damjanac

Sep 12, 2014

My wife and I purchased Volvo XC60 2015. The entire experience at Kline Volvo was as you would hope when you go buying the car. The dealer was very knowledgeable but more importantly willing to go an extra mile to find a vehicle that suits our needs and is within our budget.

Max Dickson

Sep 12, 2014

I was interested in the new 2015 XC90 and took a leap of faith by buying the First Edition of a vehicle that I had not test driven. The guys at Kline Volvo made an arrangement for a used XC90 that I have purchased to used until the new vehicle arrived next Spring. They gave me an agreed trade-in value with certain obvious constraints. The guys genuinely seemed just as excited about the new First Edition XC90 as I was and made sure I got my order even though the limited allocation sold out in hours. Cornelio Becerra was fairly new to the dealership but was very polite and professional. I'm certain he will become a great salesperson when his product knowledge is complete. The only negative I can mention is that there some confusion over paperwork and I had to revisit the dealer to sign registration papers a few days after I had taken the used XC90.

Stuart MacDonald

Sep 11, 2014

My wife and I purchased a new 2014 XC90 with the most able help of Peter Carlson. He found the car of choice [it was found out of state] at a reasonable price with a fair trade in. All in a very helpful, courteous, and low-key manner. What more could one ask?!

Ilovevolvo

Sep 10, 2014

I was treated courteously and my car was returned to me with all the concerns resolved, and clean inside and out. Bo is a wonderful person to work with. Thank you, Bo.

Mndawg

Sep 9, 2014

My 2013 Volvo gave me a warning that the AWD was disabled and service was required late on a Friday afternoon. I went online to the Kline website and booked a service for Monday at 11:00AM to allow time for driving up to the Cities. At the service appointment I worked with Scott Muellner who was excellent. He listened to my report of the problem, gave me frequent updates and had it fixed in about two hours. This turned what appeared to be a disaster into a routine service and some much needed peace of mind. Thanks Scott.

stacey.m.ward.9

Sep 7, 2014

Peter Carlson has made my buying experience easy. I knew I wanted an XC60. He corresponded with me via email and was very good at following up. I simply did not have time to go there to make a deal so we did everything with email, phone, iPhone pictures of my trade-in, etc. They are delivering my vehicle this week and I could not be happier!

damjanat

Sep 1, 2014

We recently bought our Volvo at Kline dealership. We had a great experience--John Rogers was very friendly and helpful. Great service helped us make our decision fast!

JRXC90

Aug 28, 2014

I bought my Volvo at the other twin cities Volvo dealer and tried to get it serviced there but found it very difficult to get in even just for an oil change so I decided to drive an extra 25 miles and try the service at Kline Volvo and what a difference. Every time I call I can get in the day that I want and the car is in and out when promised. The people are always willing to help and a loaner car is available which I was never offered at the other Volvo dealership. The only negative thing that I can say that the loaner car I was given this time was very dirty inside with pet hair all over the place but I was still very grateful that they provided me with a loaner during my service visit. Jody Landburg did a great job keeping me informed of the progress during service and making sure that it was done when promised. I will continue to drive the extra 25 miles to have my vehicle serviced at Kline Volvo because they have provided me with such good service each and every time that I have needed it.

amarxhausen

Aug 21, 2014

Excellent customer service throughout. It was very evident that the staff cared about us and had our best interests in mind. Bo, Karleen, Johnny and Paul were a pleasure to work with. All of the staff we interacted with along the way were friendly and helpful. The area designated to keep children entertained was a life saver. Keep up the great work, we will be back!!

Volvo12X

Aug 18, 2014

My wife and I have owned about a dozen Volvos over the past three decades. After buying and servicing the first one at the other Volvo dealership in the Twin Cities, we have stuck with Kline for every purchase. A big part of this decision has been the service manager, Scott Muellner. While our cars have not needed extensive service very often, Scott is the man to work with when they do. No matter how good a car you buy, it still really gets down to how the service manager handles that car, to determine whether you want to buy that same make of car again. Our record shows that Scott Muellner will have you coming back for your next vehicle.

WKJ2010

Aug 5, 2014

Last winter, after driving approx. 4000 miles, the transmission warning light came on in my 2013 XC60. We limped into a nearby gas station &, instead of calling the Volvo 800#, I called Bo Dunaski. After explaining what had happened, we decided to test our luck & try to make it the final 10 miles to our home. Bo agreed, but told us to call back. We managed to get home, driving in first gear, called Bo who decided the car needed to be towed in (from western WI). He gave us step-by-step instructions on what to do as well as details on what to expect. Before dinner that same day, the car had been picked up & towed away. The next day the service dept determined the transmission needed to be replaced & the original sent to the factory for feview. My husband drove me in to the city & I was given a loaner until I got my car back. Though initially disappointing, everything ended well. I couldn't be happier with service I've received at Kline - not only with this experience, but everything from ordering the car to the routine maintenance services.

FirstBuyer25

Jul 22, 2014

I visited Kline Volvo to look at a used 2007 Saturn Aura that they had on their lot. This would be my first car purchase and I learned a lot of hard lessons from Kline. I ended up buying the car from them "as is" and it had 100,000 miles on it. I owned the vehicle for less then 3 hours before the transmission went out. Yes, about 3 hours and 60 miles put on it. Kline refused to accept back the vehicle but made sure to tell me several times how sorry they were for me. I had to pay $3,800 to put a new transmission in the Aura. I did eventually manage to get $750 out of Kline towards the transmission. I know that the transmission wasn't their fault, but they were selling the vehicle at KBB price and it was still their product that passed their inspections and they did not stand by it. They mentioned to me that I should have bought a Volvo.....When I got the new transmission put in I got it at a GM dealership because Kline thought it would be best for a GM dealership to do it because Kline had no experience working on Saturns. I also would have had to transport the vehicle over an hour back to Kline. The GM guys went to work at my transmission and noticed my tires. I realized that when I bought the car it would need new tires before winter. The GM guys took the tires off of the vehicle and actually showed me that the cords in the tires on the inside of the wheels, where I couldn't see when the tires were on, were popping out of the tires. Basically it was like the previous owner had never rotated the tires. The GM guys said the vehicle wasn't street safe and I would need to sign a wavier to even drive it off the lot. A second opinion confirmed this. A reminder this is about a week after I bought the car, I learned that the vehicle I drove an hour home on the freeway and that had passed Kline's inspection had tires on it that weren't street safe. It cost me $550 to put new tires on the vehicle, Kline's only comment was 'bought "as is."After a long and tedious process of getting a new transmission and tires for this car, I was only able to drive my vehicle for about a week and a half before my temporary license paper in the back window expired. I had not received my plates from Kline and after working with the Dealer Unit and the DMV for a week I was able to get my plates myself from the DMV. To their knowledge, Kline had never even put in the order for the plates up to a week after my temp had expired. Since I did this all myself despite my calls to the dealership I was also refunded $115 for my plates. Through out this entire process I was never in direct contact with the general manager. My case was handled through other employees. The checks also both arrived almost two weeks after the date I was told I would have them buy at the absolute latest. Buying my first car became an over a month process and a terrible experience. If I could do two things different I wouldn't buy a Saturn, but I would also stay as far away as Kline Volvo as possible. The only word to describe the dealership is incompetent.

spindocbp

Jul 22, 2014

My Volvo XC60 started making a thrumming noise from the rear end a couple of weeks ago. After ruling out a tire problem, I stopped by Kline on a Saturday afternoon and discussed the issue with Jody Landburg. She scheduled me for a convenient appointment the following Monday. The verdict: a bad rear bearing, which was replaced under the CPO warranty with no hassle. Jody delivered good customer service, which included arranging car service to/from my office office while repairs were being completed. Excellent overall experience.

NJMRoman

Jun 19, 2014

On May 28th my 1999 Volvo S70 was rear ended in a freeway accident and declared a total loss. I was not injured, but devastated at the loss of my beloved Volvo. I called Peter Carlson the very next day to seek his help in replacing my car. He showed such compassion for my welfare and assured me that he could walk me through the process of selecting the right automobile to fit my needs.When I visited the Kline Volvo dealership on June 6th, he was prepared to spend time with me explaining my options and came up with the perfect replacement, a new XC 60. The car has so many features, and I needed to be coached about how to utilize them. Peter was extraordinarily patient and adept at doing just that. I am enjoying the ownership of this new car immensely. He was also able to stay within the price cap that I had asked of him, which I appreciated. I will definitely recommend Peter Carlson to anyone that is looking to make such an important investment. The XC60 is my third Volvo purchased at Kline Volvo. Sincerely, Norman J. Malterud

Scott0503

Jun 17, 2014

I gave a good rating to Grant Lohre because he was exemplary in every aspect. I found that while he didn't control every aspect of pricing my trade, did his utmost to get a deal done. The new car was just what I was looking for.

fandm

Jun 16, 2014

I've used Kline for over eight years for service and purchase. My first volvo was a bad experience (purchased from private party). Because of the level of service and the dedication of the Kline service and sales team, I decided to stick with Volvo brand, and I purchased a used volvo (35,000 miles) through their 100,000 mile warranty program. I ~love~ my car, and I have had nothing but excellent service through Kline. My car has almost 160,000 miles on it now, and it runs better than ever. I feel that every time I service the car there, it comes away a better car - I have never had a service issue "not fixed", and I have never, in all eight years, ever once been even remotely dissatified with the service department. I had a singular bad experience with a used car sales person there when I returned the recently purchased car for a tire issue, but that was an outlier experience - really quite unusual - , and service intervened and got the problem resolved immediately. All of the service personnel are excellent. I often think that they should give seminars on "how to handle customers" - they are truly professional, honest and dedicated. As far as price goes, I think a person is being unfair or naive to expect to drive a high-end, high- quality European (I guess Chinese now) vehicle and expect low-end pricing. Kline's prices are competitive and even better than other area dealers, regardless of the make, and their service is outstanding.

vnaryka

May 28, 2014

We have an xc90 that had a starter problem. I called Scott , whom we have delt with for years, and he got our car in right away!!He kept us informed through out the repair process and was very attentive to our time. Thank you Scott!!!

mmcolvin

May 13, 2014

I was really blown away with the professionalism, friendliness and concern for my situation when I was first entering into a potential deal with a multiple trade in situation for my recently purchased, previously owned S40. Paul and Johnny were outstanding in their approach, customer service and follow through in making sure I was comfortable and satisfied in all areas concerning the sale while leading me through all transactions and situations entering into the closing of the sale. It was a process and I never once thought I was being overlooked or undermined. I was very impressed with their knowledge, kindness and down to earth approach in helping me get through it all from the very beginning to the very end. I am very happy I'm with the Volvo family. Thank you for meeting my needs and taking good care of me. I have already gotten the word out that Kline Volvo Maplewood has exceeded my expectations and is the place to be in finding a great car with caring, quality people and customer service no matter what...VOLVO for LIFE is my new motto...You guys are simply the best. You can expect my business in the future!

manny1968

May 9, 2014

we chose kline volvo for the friendly , professional and fair service we received , thanks Grant we will recommend you and your dealer to whoever is the market for a volvo

FrelixT

Apr 23, 2014

April 4th was challenging for me as my vehicle had mechanical issue. I called up Kline Volvo service and spoke to Jody. I brought the car in and they discovered what the mechanical issue was, put me in a rental and days later my vehicle is fixed. Jody Landburg Outstanding customer service and assistance made my day less hectic.Thank YouTonya F

tkrieser64

Apr 23, 2014

After experiencing an electrical issue on my way into work, I turned around and drove directly to Kline. Despite no appointment, they had me in a rental car and on my way in no time. They work on my vehicle until they were satisfied the issue was resolved. Very friendly and quick. I would recommend them to others.

JeanHeinsen

Aug 13, 2013

Let me start by saying, our salesperson Grant was wonderful. We hold no ill-feelings towards him. My husband and I visited Kline Volvo on a Sunday evening to check out their inventory without sales pressure. I found a car that I was really interested in with the price written in grease paint across the windshield. I looked for it on line but couldn't find it. So the next night, Monday, August 12th, we went to Kline to do a test drive and get more info. We learned that the car was a demo, which explains why I hadn't found it under the new car inventory on-line, and it was a 2012 model so it wouldn't qualify for the Aug sales special. Fine, not a problem. Did the test drive. Fell in love with the car! So we proceeded to start the price game to close the sale. To make a long story short, when Grant came back with the dealer's counter-offer to us, it was higher than the price written in paint on the windshield. Strange, we thought. Until Grant explained to us that the price on the windshield was the special Kline was offering in July. Wait a minute... Wasn't it August 12th? You mean to tell us that Kline is so incredibly busy that for 12 full days no one had the time to wash the obsolete price off the car?? Um, in our world I believe that's a little "bait and switch". Grant told us that Kline was really looking to sell this vehicle as it had been on the lot a long time, and what would it take to make the sale - but by this time the red flags were flying and despite the fact that in all actuality our numbers were not far apart, and because of the way the sales manager had Grant dealing with us we shaked hands and walked away. I still love that car and I'm incredibly disappointed we didn't get it.

Kyle Mclean

Jan 9, 2013

Johnny and Paul took very good care of me. They answered all my questions and were not pushy. This is the second vehicle I have purchased from Kline and I highly recommend them for used or new!

jlundmark24

Sep 18, 2012

I had a great experience with Kline Volvo from the start. John told me of an XC90 that he thought could fit my needs that was priced right. When I went to dealership the car hadn't even come in on trade yet but by the information he provided me about the vehicle and it's history, I felt confidant enough to buy it without even seeing it. There were no gimmicks or tricks, just straight forward honest business. Jessica made the numbers for both the XC90 and my trade in work better than any other dealer could. I came in the next day to purchase the vehicle and it was exactly as described. John even managed to find me a cargo cover that he threw in for free! I have never had the purchase of a vehicle go so quickly and smoothly as it did here. Both John and Jessica are people that Kline Volvo are lucky to have and thanks to them they can expect to do more business with me in the future.

rpmilleson

Aug 25, 2012

Jess was the most awesome sales person to ever work with! She took into account what I wanted and the budget to stay in and accomplished both those things for us!We will for sure recommend Jess and Kline Volvo to all our friends and family.Rob and Kim

amilleso

Aug 17, 2012

It was 2 days after I got into a car accident that I went in to meet with Jessica. I was so worried about finding a car I could just afford, and notSo much the quality of it. Jessica assured me that she could do both. She found me a car with very few miles on it, beautiful inside, and a wonderful driving car! The way she handled the transaction was wonderful. She showed she cared, she showed empathy towards my accident, and she knew exactly what I wanted. I couldn't have felt more safe and secure going to her. She is so great I have referred all my family and friends to her, and so far, 4 of my close family members have bought and have similar great experiences. They always tell me howRight I was about her, and how great she is!

pshelby

Aug 12, 2012

Peter Carlson went above and beyond for me. I wasn't able to drive to the dealership in time to test drive a highly sought after, low mileage car. Peter drove the car all the way from St. Paul down to Apple Valley in order to give me a chance to test drive it. He was very kind and knowledgable. I would recommend Kline Volvo to anyone.

volvogirls

Aug 1, 2012

1) Charlie quickly approached me in the lobby area. I'm quite short and have to look up to see people's faces, so I stepped back a bit when he introduced himself. Just as quickly as I stepped back, he stepped *right* into my space, standing uncomfortably close to me. At that point, I should have left. 2) Charlie took his time talking about the car, wasting my time, despite the fact that I had already expressed that I'm there to test drive, only. It was later in the evening, and I was very clear that I had zero intentions of buying a car that night. Despite all this, he asked me twice what he can do to "put me in a car tonight." (I should have left then.) He took down my contact info "for their files," and at that point, I was VERY clear in telling him *not* to call me, that I'm doing all correspondence by email/on paper and will not take or return calls, *ever*. 3) We test drove the car, and I asked how much it would be. He went into the sales manager's (Jessica Katz-Moehlman) office to ask, and returned with a piece of paper with a number written on it. Four seconds later, Jessica came out running, crossed out the number and said, "I made a mistake! This is the *correct* price." and wrote down something that was only marginally lower (I believe give or take $100 less). It was some kind of two-bit act that I honestly was stunned by, because it was so obvious that it was some kind of acting tactic that they had previously rehearsed. I was totally turned off, and it was hard to keep from laughing. I'm not sure why I didn't leave then.4) Charlie then went away to some place, while Jessica chit chatted with us, further wasting my time. I had no intention of doing any of thisjust wanted to test drive the car. I'm not sure what was being accomplished with Jessica, other than she may do this to "establish rapport" or something with the customer? In any case, this was just frustrating to watch her swivel around in the chair while she asked us personal questions I didn't feel necessary to share. Charlie returned and they both asked about how they compare to other dealerships. Charlie was digging for information about how other dealerships are terrible in some waywhich was bizarre, unnecessary, and unprofessional. I REALLY should have left at this point.5) Finally, upon leaving, I repeated that he cannot call me because this is very important to me. I'm very insistent about this because I want to keep a written record of important things like prices in my car search, and I generally hate the phone to begin with. 6) At *8AM* on a *Saturday*, Charlie called to "check in" about what I thought about the car. After all this insisting on my part about NEVER, ever to call me, he calls me on a Saturday, so early in the morning. 7) Charlie continues to email me about "hurry, don't miss this opportunity!" kinds of emails about some impending ending of a promotion, even though I easily figured out from another, much better sales person from another dealership that it goes on for another month. I have no idea what the others are like at this place, but I would never recommend Charlie to anyone I know. He is clueless, pushy/naggy, and incredibly disrespectful of your time and instructions.

Joanne Jones- Rizzi

Jun 28, 2012

We purchased our new VolvoC30 from the wonderful and helpful staff at Kline Volvo. In particular, our sales person Grant Lohre was by far the best sales experience we've had, ever. He was helpful, accommodating, knowledgeable, easily admitted if he didn't know the answer to many numerous questions- but got me the answers I needed. Working with Grant and his colleagues at Kline Volvo was fantastic, they worked very hard to find us the car we wanted - we are extremely satisfied customers. I would buy another can from him/them without a moment's hesitation.

dubajm

Mar 26, 2012

I normally do not enjoy buying cars due to salespeople and or dealerships not always having the most ethical people and processes. It seems that no matter what they are usually out to "win" and don't really care if you are happy in the end.My experience with Jessica at Kline Volvo was just the opposite. She never pushed me, but always gave me enough information to allow me to make the right decision for myself. When I first met Jessica I couldn't even believe she was a sales person, and then I found out she was the sales manager! No wonder her entire team was so wonderful through out the purchase, she has really set a culture of respect for customers.My Kline Volvo experience was one of the best car buying experiences I have ever had. They didn't even push extended warranties, but again gave me the information I needed and did not try to pressure me into it. Can't say I have ever had that experience before. Then the final step included a detailed review that went over every function and feature of my new car. When I left Kline that day I knew how everything worked in my car, another first for me.I would highly recommend Jessica, her Team and Kline to anyone looking for the most positive car purchase experience, not to mention the amazing car you will take home.

tmcarlson

Mar 13, 2012

I bought a new C30 6 months ago and the experience was great. Every one was friendly, helpful and the service was fantastic. Recently I found out my family would be growing and I would need more space than the C30 can provide. Wihout hesitation, I went back to Melissa and she spent hours emailing with me with pricing, gathering quotes for trade in and telling me what stock would fit my budget. The ultimate customer service occured when I told her I would not be able to make it to the dealership to sign papers for several days due to my work schedule - she had the papers delivered to me. Now I am the proud owner of an XC90. Great experience and highly recommended!

Kathy and Martin

Aug 30, 2011

This is our first Volvo and we love it more than any of our past cars! Our sales person was really friendly, honest, and had really good positive energy. Since our purchase we have been in for service (which are complimentary) and we have had the same positive experiences. We bought a car from Kline Volvo after reading their online reviews; I have found online reviews to be very helpful before visiting any business. We also did this for Borton Volvo, but we noticed their reviews were much shorter, repetitive, and just seemed mundane. We looked a little further to discover they were all fake reviews (they are not the only dealership pulling these cheap tactics); after this we decided that Kline Volvo had a more HONEST reputation. I can report that Kline Volvo has stayed true with their honest and positive reputation!

ladysophie

Aug 3, 2011

Charlie and the New Sales Manager went out of their way to locate the exact car I was looking for and have it delivered to the dealer in a timely manner.

CORRINAG

Jul 26, 2011

My experience with Kline Volvo in Minnesota was amazing... The customer service was phenomenal. It was not haggling or over bearing at all, yet not un-noticed.. I was greeted at the door and seated in the waiting area with a nice gesture if I needed something to drink while I wait. I had spoke with one of the managers (Mike Theisen) regarding the car I would be interested in GMC ACADIA. He was able to get me EXACTLY what I wanted. It is so NICE and a great rate!!! The paper work with the other reps was a piece of cake and handled with care. I had previously test drove one and before I knew it I was driving the car of my dreams! I brag to all my family and friends about my car, the treatment I received and where to go if they are ever looking. I would never shop anywhere else from this day forward!!!

rstarbuck

Jul 11, 2011

My service records did not (according to the service advisor) include information on my facorty extended warranty. Repair of the tail gate latch was under the warranty.

joie29

Jun 30, 2011

We just had our fifth experience buying a new car from Kline Volvo--there are many reasons we keep returning over the years to Kline. The sales and managment staff are amazing! They are genuinely friendly, easy to work with, not intimidating or daunting; in short, the process of buying a car is made simple and enjoyable. Jessica, as always, went above and beyond in finding us a beautiful new car at a great price, and, quickly. We stepped inside at about 4:30 and were home with a brand new car by 7pm. In years past, Vaughn has expertly helped us, and Melissa has been a long-time, terrific presence in our car buying experiences there as well. Everyone we have met over the years has been someone we would feel comfortable working with. We love Kline Volvo!

Millercheryl

Jun 3, 2011

We just ordered a 2012 XC90 R-Design from Kline Volvo. We were also considering a GMC Acadia Denali, but in the end the look, feel and frankly the after sale support (free scheduled maintenance during the warranty period!) caused us to pull the trigger on the Volvo. In addition, we felt that the sales staff made the pricing very transparent and they gave us a fair value on our trade. The icing on the cake was that, because we wanted a very specific selection of features, we had to order a 2012 and they were willing to provide us with transportation while we were waiting on delivery. We are looking forward to a great long-term relationship with Kline!

kimwebster

May 31, 2011

We went into Kline on a very rainy Sat. - Peter was just wonderful; knowledgeable; moved the process along and we bought a XC60 and 5 days later also bought a C70 all because of the work of Peter and the others were good also including Dave in finance.

jimhaight06

May 11, 2011

I began my search for a new vehicle with a stop to Kline Volvo of Maplewood. Little did I suspect it would be my one and only stop. Given the undeniable appeal of the Volvo C-30 and the professional yet pleasent customer friendly sales support provided by Grant Lohre, I found that I needed to make no additional stops. I managed to secure a vehicle closely matched with my desires, received the product details and price information needed, and closed the deal easily and efficiently. I'm excited about the vehicle purchased and the piece of mind provided by Volvo's warranty and Kline's commitment to support it. In tying this all together, Grant made the entire process around making this major purchase decision an enjoyable one. It will be my pleasure to recommend Grant and his working partners at Kline Volvo to others interested in securing their next vehicle purchase.Sincerely,Jim Haight

frank3400

May 4, 2011

The team at Kline Volvo did a great job in selling me my new Volvo. It was the best car buying experience I have ever had. They were friendly, knowledgeable and very accomodating. The kids play area was fantastic, which allowed us to stay longer than expected and continue to shop the new vehicles.Thanks!

kkmiller4

Apr 1, 2011

Everyone at this dealership was so helpful, polite, and professional. From my first email inquiry, numerous phone calls, and personal contact, I have been impressed with the quick response, polite and informative conversations, and efficient, thorough service. Everyone was organized and I was able to complete my purchase in a timely manner. I was impressed with the time that was given to explain everything on my new XC 60 R-design Volvo. The technology is amazing, but can be confusing. Peter took the time to make sure I knew all about my new vehicle and would be available to answer any questions in the future. I will recommend this dealer to family and friends without hesitation.

buckthelittlesmith

Mar 28, 2011

Had a great experience from the moment I walked into the Kline Volvo dealership to the time I drove off in my new car. I've bought many cars in the past 27 years and have never been treated so well. My purchase required some additional considerations which they accommodated. The 'negotiation' part was very straight forward. All done I got a GREAT deal and received exceptional service.

bsox1731

Mar 27, 2011

The atmosphere created by the staff is one of genuine friendliness and this coupled with competence yields trust. The sales staff are well informed. Very responsive on telephone contacts and appointments. Good cup of coffee ... and met time commitment. Good experience.

hc4886

Mar 21, 2011

Very happy with my Kline experience. The sales experience itself was positive and supportive. I've had a few questions about how things work (the itouch connection, the parking alert) and each time I've called or stopped in I have gotten the help I needed without any fuss. Compared to any other new care I've purchased, (a 1997 Volvo, a 1986 Saab) their personal attention has been remarkable. One perk I've not yet taken care of is this: every Saturday they offer a free car wash. The dealership itself is welcoming, bright and open. Those who work at Kline Volvo seem to understand the service economy with a capital S. PS: I love my Volvo XC70!

Keneneth Kempf

Mar 19, 2011

The dealership responded quickly to my e-mails and answered my questions. Their website was well presented an current. I was attracted by prices of their new volvos. They were #1 on a list of recommeded dealers by the buying service I use (USAA). The staff was very friendly and gave us good information and help in our decision to buy a car there. They priced the car (2011 XC90 Volvo) fairly. My only disappointment was low allowance for my trade-in(1999 XC70 Volvo). We plan to use Kline for service and maintenance even though we live 165 miles away.

kvkelly

Mar 17, 2011

The people at Kline have really lived up to the high expectations that everyone rightly has of Volvo. I Had an issue with my C30...nothing that the dealership had done. They bent over backwards to make sure I was satisfied. Thumbs up and good job, Kline Volvo.

johni

Mar 15, 2011

As I have told many of my friends, my experience with Kline Volvo was the best car buying experience I've ever had (my first Volvo, but sixth car purchase). Melissa and Mike were knowledgeable, friendly, and helpful with information on Volvos and the new S60 from my first visit. Over the two months or so that I looked at cars trying to decide, they were extremely helpful and never pushy - occasionally updating me when they had one of the new models in to look at features or see the color options.Once I decided to get the Volvo, going with Kline was a no-brainer. During my search, I checked out the other Volvo dealers in the area and I felt like I was intruding when I walked into their dealership to ask questions. Since I knew the car and features I wanted would not be standard stock, I planned to do the overseas delivery and pick up the car in Sweden. After working with Melissa, we found that I could get a better deal ordering the car for US delivery (financing and upgrades) and she helped me time the order to take advantage of the Volvo offers at the time and get the exact car I wanted.When the car was finally on its way, everyone at Kline seemed genuinely excited to see it in person. Closing the deal and signing the papers are what sealed the 5-star rating for me. Dave had all of the paperwork in order for the purchase and financing as agreed when I placed the order and all I had to do was read and sign for the purchase and loan. No uncomfortable finance meetings or push to add anything. No added fees/services from the dealer. Just the price of the vehicle plus tax less my deposit. Five minutes and we were done.I worked with Amillie as part of the order and afterward to get winter mats and a trunk liner. She provided the ultimate service by placing the order, filling out the rebate forms for Volvo for me, and even installing the mats, plus washing the original ones and the car while I was there.When I have stopped back for the free carwash they offer on Saturdays, one of the people I worked with has always greeted me warmly and asked about the car. I haven't needed service yet, but hope for and expect a similar experience from the service team.

Greg S

Mar 11, 2011

Total experience with Kline was positive. Jessica was incredibly professional and a great resource during our shopping and buying process. We did not feel pressured at anytime. She took the time to listen to our needs and worked with us as we were deciding between three different models. We landed on a new XC60 and could not be more pleased. We love the car. This is our third Volvo. Our first two were purchased in Chicago and at the competing dealer in the Twin Cities. The overall experience with Kline was by far the best of all. We live in the Southwest Metro (Eden Prairie) and I would strongly recommend Kline to others. Well worth the drive!

a.olegoff

Feb 4, 2011

I was looking for 2011 XC70 T6 (turbo model) in Des Moines , but our local dealer didnt have them on the floor. We have found Kline Volvo advertising on the internet and the prices were very competitive. We have agreed on the model and price over the phone, put a deposit from credit card and set up a date to come and pick up the car. The location is easy to find especially in the days of GPS/smart phones. It did take a few hours to complete paperwork , to buy some accessories, and go over how-to use all controls and electronics with Peter ( or salesmen ). It was a great experience to get car from this dealership. Well worth driving from Iowa to Minnesota to get desired model of Volvo.

berdceed

Jan 31, 2011

This is the way to have your car serviced. Very nice, clean and comfortable (no tire odors here). WiFi and work areas or comfy chairs or sofa including coffee and tea. They have always repaired my vehicle correctly the first time and not tried to upsell anything I did not need unlike the independent shops I have tried so it helps offset the price differential. Plus, they wash the car which is a nice perk!

lon58

Jan 28, 2011

Melissa was very friendly, very helpful and very patient as we finalized our choice of a new vehicle. She worked to find the vehicle that we wanted and designed a purchase that worked for us. Amillee made sure that everything promised happened on time. Great service.

rubyalphadelta

Jan 28, 2011

They have always worked hard to help me with financing, even when I first graduated from college and hadn't started my new job yet. They found a loan I could handle. The sales staff have always been kind and respectful. I feel like the staff have made a lasting relationship with me for the future whenever I need a new vehicle again.

diamondlite

Jan 26, 2011

I drive a 2005 Volvo S40 and, although it is a great car, I have not had the greatest luck over the past couple years. In the past two years I have needed two new computers, an oil pan replacement when I ran over a huge piece of ice (and resultantly oil spewed from my car) and a number of tows. I thank the very kind service staff for always welcoming my calls, especially after hours and I needed help the most. I also am pleased with the flexibility of the service team and either helping me find a loaner car, a shuttle to my office or apartment or completing work on my car in a timely manner. When it's time to replace my beloved S40, I know where to go to get a new car - Kline, because here I am confident I will be served well from the initial sale to my last service.

cappleseth

Jan 12, 2011

Jessica listened to my needs and desires in selecting a car. She was friendly and there was no pressure. She wanted me to find the exact car to meet my expectations. When it came pricing, she worked hard to find a way to put together a deal that provided value to me. She made sure I understood everything from warranties to financing to the drive experience. She had such positive energy-she was a joy to work with. Melissa showed me the details of the car. She was patient and through. The finance guy (can't remember his name) worked to get me the best financing and made the paperwork quick and easy.I'm looking forward to a long and happy partnership with this dealership.

damian412

Dec 23, 2010

My experience at Kline was the difference between buying a Volvo and not buying a Volvo. Jessica gave me great information about the vehicle we selected (XC60 2011) vs the competition...Lexus RX 350. We opted for the Volvo Jessica listened to our needs, addressed our needs and sold us the vehicle that was right for our family. We are thrilled with the XC60 and I drive it whenever my wife lets me...lol.Thanks Kline Volvo and team...we are impressed.Damian

pearsonsteve

Dec 23, 2010

it was fast oil change and they did not try to sell me something i did not need, then they sent a twentyfive dollar service and or parts card a followup call from the service manager it looks like they care if you come back for any future service work. for me it's working

Jolierein

Dec 21, 2010

We all know that buying a car can be a somewhat uncomfortable process, filled with pressure and expectation. That is what I anticipated experiencing last Friday when I visited Kline to test drive a vehicle I was interested in. What I experienced was quite the opposite. Instead of being pressured to drive and buy, I was able to take my time exploring options, asking questions, and was not forced into any rash decisions. Our sales consultant Peter, was very diligent in answering my sometimes mundane questions, addressing my concerns, and worked very hard for me to get the sale done while adhering to my constraints. Overall, I would highly recommend anyone to visit Kline for their next vehicle needs. The staff is awesome, and the atmosphere is welcoming. Thanks guys!

jrchartrand

Dec 17, 2010

My 2006 S60 gets the best service at Kline. I had a few items that needed to be fixed under warranty - no issues & prompt service. Now with oil changes I'm in & out under an hour. This is the place to go for service. I hope to find out about how good the sales department is in a few years.

agmstevens

Dec 10, 2010

My experience with Kline has been great for the most part. Most of the staff was very knowledgeable and helpful, but the general sales manager needed a bit of extra encouragement from the client to get problems solved. Follow-up phone calls were difficult to establish. However, all problems did get resolved satisfactorily, and I have nothing bad to to say about the dealership. I would purchase from them again, as they provide good customer service and excellent financing staff!

KEMortenson

Dec 10, 2010

We bought a new car from Kline Volvo yesterday!! Peter, Jessica and the whole crew were great to work with, they were friendly, efficient and professional. We know we got a great deal and will definitely work with them again. They are what makes Kline Volvo so superior!

jj1234

Nov 4, 2010

I have had my first two scheduled services at Kline Volvo and the people have been knowledgeable and friendly. They had my car in at the time of the appointment and the service was done in a timely manner. I would recommend Kline Volvo for your service work.

jbradhallett

Oct 29, 2010

Volvos have been a part of my life for over 30+ years. I grew-up with them. Years ago, I used to take my Volvo 850 to another Twin Cities Volvo dealership and decided to try Kline Volvo. Since then, I sold my Volvo 850 and bought a new Volvo V70 T2.5 from Kline, because I was so pleased with Kline's staff and service experience. Today, I still own the V70 and value/appreciate the guidance provided by Kline's knowledgeable Service Team. I would recommend anyone considering a Volvo to visit Kline Volvo. - J.Hallett

jools

Oct 29, 2010

In December of last year (2009), I purchased my fourth Volov from Kline. Each purchase was a great experience! I appreciated the great service and friendly staff at Kline - I plan on returning to Kline to purchase my 5th Volvo soon!! Thanks Kline!

cfergen

Oct 1, 2010

We were very happy with our car, with Peter, and the customer service we received from the employees at Kline's Volvo. Our only complaint was getting our car titled in our state. I had to call the person who handles that when the paper never came close to 3 weeks later, and I was told it would take 12-14 weeks for us to receive it. I think they were confused that we didn't live in Minnesota. I had to explain to her I only had 31 days before our temporary permit expired, so I needed to receive the paper to bring to our county treasurer's office to get it registered and get plates and tags. Other than that, I was very happy and would buy a car from them again.

pjwst10

Sep 30, 2010

Service and interactions at Kline Volvo have always been friendly and efficient. I always understand the service that will be performed and always have plenty of coupons provided in advance. The only complant is that some things are a bit too pricey (e.g. tires).

cgreene

Sep 18, 2010

Great service, fast, friendly...and a free car wash! I went in for a headlight replacement and the customer service representative took me in immediately with no appt. and found out that it was under warranty. No fees to replace the headlight and a free car wash. I was out of the dealership in 30 minutes. I couldn't be more satisfied.

PerryBauer

Sep 18, 2010

Even though Grant has just started working for Kline he showed maturity and confidence when we met. He was extremely knowledgeable for his short time selling Volvo vehicles. Simply everyone I met from the front reception to the finance person I was extremely impressed. They made my wife and I feel important and appreciated which is very much lacking at other dealerships these days! I purchase on average a vehicle a year with my large family and business and I will be back to Kline!Sincerely,Perry and Laurel Bauer

LuckyLeoVolvoDriver

Sep 11, 2010

This was my first experience buying a Volvo car. I picked this dealership because according to the reviews they were very easy to work with and since they've been around since I was born - I thought that was a good sign! And it was, I worked with Peter as my sales guy. The whole process went very fast for me, as a car was on the lot that I was interested in. Throughout the whole buying process everyone was very nice and friendly and no pressure. They informed me of things, but never pressured me to buy or upgrade anything. I have a feeling I am going to have a very long-term relationship with Kline Volvo. They are a first class dealership.

sotilsa

Sep 8, 2010

We had a great car buying experience at Kline Volvo. Jessica did a fantastic job answering our questions, friendly, patient, and professional. Peter did a great job helping us get to know the outside and inside of our new Volvo. Financing was quick and painless with Dave. The trade/price was fair and made buying a pleasant experience. Kline Volvo stands above the rest. Thank you Jessica for all of your hard work and we can't wait to work with you again in the near future.Sarah and Julio Sotillo

silver_c30

Sep 6, 2010

I went to all three Volvo dealerships in the Twin Cities, and had a good experience at all of them. Kline, however, was the first to offer me a deal on the car that I wanted with the options I wanted. They took my trade at a very fair value and discounted the new car generously. Melissa is a lovely person who has fun with what she does. I visited her at the dealership at least four times and emailed back and forth as well. She hung in there at every turn when I changed my mind, became doubtful, and panicked. Jess was straightforward with the numbers and never stepped in with a "hard sell". I hope these two are working at Kline when I return for my next car.

IzzyPapa

Aug 17, 2010

Melissa, our sales person, was very knowledgeable and answered all of our questions without pressuring us into purchasing the vehicle. The price of our vehicle and the value given to us for our trade-in were both very fair. This was the most pleasant car buying experience I have ever had. I will be a customer for years to come and would recommend Kline to anyone looking for a new or used vehicle!

wildbill53

Aug 14, 2010

As a customer that to date has purchase 3 volvo cars from this dealership I would have to say that the process has been first class. Melissa is very professional and creates that old school feeling of "being taken care of". I always enjoy the service that Scott has provide in the service department from day one. I truely know that my experience has been "money well spent". This dealership provides the full range of class serice that I greatly appreciate.A Kline customer for life!!!!! Bill Zukowski :)

avisfink

Aug 11, 2010

Grant was open and honest about the vehicle we were looking at. They made a fair offer on our trade-in and provided a fair price on a used vehicle. Kline offered me to take the vehicle home for the day to make sure my wife liked the ride, options, and color since she was not available to meet. The relaxed approach with the combination of fair trade/price made buying the vehicle a pleasant experience. I would recommend Kline to my friends and I would have them ask for Grant.

davida415

Aug 9, 2010

Melissa helped with the purchase of a new family vehicle. She as well as her fellow colleagues were very helpful with trying to meet our financial goals in purchasing this car as well as what we desired. She has also been VERY informative on other cars that we are looking to purchase in the near future. The service was friendly and welcoming, I have and will continue to only buy my cars from Kline Volvo.

Rose Cottage

Aug 7, 2010

STELLAR service, patience, kindness, fairness and straight forward information -- from start to finish -- is what Kline Volvo is all about. I have never seen a staff of employees far-exceed the extra mile to win AND keep lifelong customers. Kline Volvo sets the bar high, and succeeds in re-writing the definition of customer service!We tried numerous vehicles, including other competitors in class. But, it was the sensibilities of Volvo design, service, and value that presuaded us to purchase from Kline. Jessica faciliated an amazing purchase process that wasn't even the least bit stressful. Both Jessica and Melissa provided us with options for comparisons to find the best vehicle to meet our needs, goals and budget. Amelie helped us with our immediate service needs of a few accessories and even submitted the rebate without us even knowing--again, so we would receive the best value.My husband has dreamt of owning a C70 since they rolled off the manufacturing line, and the employees at Kline Volvo helped to make it possible. My husband has MS, and really wanted to own and drive a C70 before he was no longer able to do so. Thanks to everyone at Kline who were so amazing to help make this happen! BRAVO! BRAVO! BRAVO!

Stevenpeterson

Aug 7, 2010

The experiance was relaxed, with no pressure to purachase one higher priced car over a lower priced car, or to make a purchase at all. The presentation of the options were clear and factual. And we were encouraged to decide from the facts without any pressure. When asked for thoughts or opinions they were offered in a respectful manner.The follow up to the sale, so far has been amazing. There is no lack of interest and on to the next customer with these three. We stopped in the next day (Sat) for a forgotten item in the traded car, and parts we had ordered had already arrived.Talk about service!!!We are a three Volvo car family and intend to continue to purchase our Volvo's from Kline.

nmjrivercity

Aug 5, 2010

I appreciate Kline's sensitivity and understanding to my unique purchase requests. I appreciate Kline's patience with my numerous inquiries and expressed needs. I appreciate Kline's sincere efforts to convence me that my XC90 invetment is a smart one and will come with Kline's full care and unerstanding.So far, I am pleased with with my purchase. My neighbors and friends are all empressed and envious of my purchase.Thanks,Nate Jackson

rstarbuck

Aug 5, 2010

This is the second vehicle I purchased from Kline Volvo and the third from Kline. I like working with Mike as he seems to be a straight shooter, not the "typical car salesman". We were able to agree on a fair price early on (checked this against internet competitors prices) and issues with the used vehicle were very quickly resolved in my favor. Mike is truely a salesman that works to form a personal, lasting relationship with his customers. My overall experience with Kline on all vehicles purchased from them has been above average for sure and met or exceeded ny expectations.

JoelRydbeck

Jul 31, 2010

Did a great job helping us find a car we were comfortable with. Melissa was incredibly patient and invested all the time needed to help us feel comfortable with our decisions. The dealership did a great job expediting and smoothing out the signing process.

rachaeljmn

Jul 31, 2010

We had never considered a volvo before, but after our experience on the lot the first time and driving a few cars, we were hooked. We love our car and appreciate the extra attention Melissa paid us. After deciding we didn't want a new car, she drove a used car out to my work for me to test drive. I have never had such amazing customer service that went above and beyond my expectations for a car buying experience.

jhorner

Jul 26, 2010

I just purchased my new car at Kline Volvo and truly appreciated the warm, sincere and professional treatment I received from Peter, my salesperson. I'd never been there before and I must say, it was a delightful experience. Peter was both thorough and knowledgeable and was willing to take all the time I needed to get my questions answered. I felt immediately this was someone I would trust doing business with. They are lucky to have him. I would definitely recommend this dealership and Peter in particular to anyone!

Oldbrit

Jul 26, 2010

Very impressive approach to customer service. Honest and upfront about everything, extremely knowledgeable and fun to deal with. Peter let us know exactly what the process would be and how long it would take. Just what I needed at this time. I love Volvo's and am so glad we have a Volvo standard dealer in Mn.

skerby

Jul 26, 2010

The entire team did a terrific job finding a vehicle that met our needs and at a great price. Peter took all the time necessary to explain the vehicle - he was very knowledgeable about the product and went out of his way to get the vehicle we were looking for. Amillie was very thorough in explaining our options. Jessica was exceptionally personable and informative moving us through the process with appreciated efficiency. Thank you!

Dianne43

Jul 11, 2010

What a great dealership! I was impressed with the customer service and would recommend Kline Volvo highly. Everything was easy for me, all I had to do was pick up my new Volvo. I love my car and will be a Volvo customer from now on. Thanks Grant, you worked hard for me and I will be referring people to you and Kline Volvo!

moray17

Jul 10, 2010

I already had knowledge of Kline Volvo from their website and was impressed. The site was easy to navigate and informative. My husband, son (2 1/2) and me went to test drive the XC60. The first person to greet us with bottled waters in his hand was Peter. Peter is genuinely friendly, professional and knowledgeable. He made the entire day pleasant and there was no tension or pressure in the air; which is why I think my son was exquisitely behaved. Our quick test drive turned into an eight hour day. It was a long day but pleasant and in the end we did decide to buy the XC60 in the customer color Orinocco Blue. I probably spelled that wrong. Peter worked with us to help us get the family, safe and reliable car I was hoping we would be able to afford based upon our monthly car payment we decided on. The XC60 is perfect for us in every way. Peter also spent an hour and 30 minutes with me today getting 'Lola' that is my car's name (she is sassy) set up completely and went over the entire car from top to bottom. I have never had any car dealership or salesperson go the extra mile to ensure complete satisfaction and happiness with my car and the dealership.Peter is an exceptional salesperson and Kline Volvo benefits from him being a part your team. We look forward to many miles of safety, reliability and fun along the way.Moray Bonneville

stevegarlock

Jul 2, 2010

Thank you Kline Volvo for making my wifes first solo car buying experience such an easy one. The salesmen were friendly and also more than willing to answer all of my wifes questions without blinking an eye. They were honest and did not try and talk her into something she did not need or want. She is still raving about them!

skg5758

Jun 30, 2010

I would absolutely recommend Kline Volvo to all my friends and family. They (Peter & Mike) made my car buying experience so easy. Great customer service. Everyone at the dealership was friendly. Peter was very knowledgable, answered all of my seemingly endless array of questions without blinking an eye. Very patient, was not pushy in the least. Financing was quick and painless. I will definitely go back!

lizmosher

Jun 28, 2010

Thrilled with our experience at Kline Volvo!!! We left another car deal and came up to deal with them and I couldn't be happier -- I am so glad we ended up buying our car from Kline! I felt they were very upfront and honest from the very beginning and worked to get us exactly what we wanted.

kokal

Jun 25, 2010

Peter was great to work with. We were looking for a specific make/model and year of vehicle and Kline had several available. Peter took the time to find out what items/options were important to us and showed us 2 cars that fit our needs and price point. The entire experience was low pressure (which was very nice) and Peter made us feel very comfortable with the sale. I would definitely shop at Kline Volve again!

aykmatrix

Jun 20, 2010

It was a pleasant and smooth transaction. They were very helpful with the vehicles, both sales and trade-in, and financing. The dealership was a nice and open environment. Test drive was great and trade-in was a simple process. Trade-in value given was very reasonable. It was a great buying experience overall.

maryannreeh

Jun 4, 2010

I phoned Kline Volvo because the battery plate fell off when I inadvertently let my 18 month old daughter play with my keys while I was running errands with my 4 kids. Since the key was otherwise intact and did not need fixing, I asked if there was any chance they could help me out with just replacing the battery panel. Melissa said sure and immediately went to look for one, found one and offered to leave it at the front desk so I could pick it up at my convenience. She asked where I was coming from and I told her Stillwater. She responded without my asking that she "would be happy to drop it in the mail tomorrow." I thanked her and hung up. A few minutes later she phoned me back and said that the piece would not be easily mailed so she offered to personally bring it out to my home that night! I was astounded with her level of customer service and never would have even asked her to do that, but with 4 young kids, truly appreciated it!! She really went the "extra mile" and I will never forget her or your dealership. I definitely will only come to you for my Volvo servicing needs. With much appreciation, Mary Ann

babybluevolvo240

Apr 15, 2010

I really enjoyed my purchase from Kline Volvo, my sales person really listened to all to me and found a vehicle I absolutely love! This is my third Volvo and I can say I am pleased with how wonderful my new car performs. When I went in for my first free oil change I was greeted by my sales person and while I was waiting for my car to be serviced one of the store managers came over and made sure I was still loving my xc90. Their facility is warm and very peaceful - I wish they had cable, but the free wi-fi made up for it. Overall, I had a pleasant experience and I will send my friends their direction.

BENJAMINLIU11

Jan 29, 2010

Before visiting your dealership, I visited another Volvo dealership and their customer service was nowhere near the level you displayed. I appreciate your willingness to go the extra mile, and even though there is another dealer closer, I will bring my vehicle to your dealership for service. When I discussed my disappointment with the other dealership in town regarding their poor customer service I honestly expected my sales associate to rip them apart and fuel my fire, however, Melissa and her Sales Manager were so professional it almost blew me away! Instead they showed me all the reasons why I should buy from Melissa and Kline Volvo. They offered me a 0% option, even though Volvo isn't offering this program. I can't stress enough how Melissa at Kline Volvo exceeded each one of my expectations! Thank you for earning me as a Kline Volvo customer for life, I will be sure to spread the word.

rabbikatz33

Aug 28, 2009

I have bought a few Volvo's from Kline and their competitor in the last 10 years. I can say that Kline Volvo has recently made some positive changes within their dealership. I was offered a bottle of water, my sales associate sprayed the Volvo off before I test drove the car, and probably the most important aspect: I HAD FUN! I have never laughed and enjoyed purchasing a car before. I was never pushed or pressured into making a decision. I will reccommend this dealership to everyone, both Jackie and Jessica went above and beyone to make sure I had all the proper information I needed to feel confident with my purchase. These gals really earned my business, and I will continue to spread the word. Kudos to Kline Volvo!

wbill

Jul 20, 2005

Bought a Volvo XC wagon from Klien. The whole experience has been terrible. Id gladly bring my car back tomorrow. Not because I dont love the car but because every and all aspects of their service has sucked. From trying to get plates, Getting a small chip fixed (which was promised to me to be fixed when I picked up the car) to a head light which has been out since I picked up the car and is still out 6 weeks later and they refuse to pick up any portion of the bill (This never would have happened at Honda, Toyota, or Nissan). Do yourself a favor and avoid buying here. I wish I had. I will never own a Volvo again.